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Western Digital My Book Live Duo 4TB

1. 1 Click the Create New User button The Create New User panel slides down over the User List Create New User Users User Name oO Full Name o kers Password ssssesses 6 Creating Users Conlirm j eeeeceees o Password Assigning User Privileges Detecting Lers J Create private share for this user oO Deieting Users 4 Allow access to existing shares o User Access Share Name we sur cant sve 2 Enter all required information indicated by red asterisk 3 If desired enter these optional settings User Password Confirm If you want to set up a password for the user to prevent Password others from accessing the user s private share enter a password for the user Create a private share for this Select this option to create a private share with full access _ user rights for the new user MANAGING USERS 78 MY BOOK LIVE DUO USER MANUAL Allow access to existing shares Select this option to grant the new user access to other shares Select the check box next to each share the user can access and then specify the level of access by selecting the full access or the read only access icon For example the new user may be given read only access to the family s photos or Mom s videos so he can t change delete or add to them but full access to Projects so he can add edit or delete project files 4 Click the Save button The new user is listed in the User List and the Sh
2. Using Windows Vista Windows 7 1 Click Start or gt Computer and locate the My Book Live Duo CD drive under Devices with Removable Storage 2 Double click the CD and then double click Setup exe to display the My Book Live Duo Welcome screen Using Mac Leopard Snow Leopard Lion Double click the My Book Live Duo CD and then double click Setup app to display the My Book Live Duo Welcome screen CONNECTING THE DRIVE AND GETTING STARTED 12 MY BOOK LIVE DUO USER MANUAL My Book Live Duo Welcome Screen Wm MY BOOK LIVE DUO 1 Welcome Discover Welcome to My Book Live Duo a high performance dual drive system providing secure access to your media and files from anywhere Share files with Mac 3 Install computers and PCs stream media to your entertainment center and access files remotely via the Internet or with apps for your mobile devices Getting started is easy we ll guide you through setup and connection so you can start sharing in just a few minutes Start Discovery Discovering and Connecting to Your Drive Starting with the Welcome screen the Administrator e Discovers and assigns a letter to the My Book Live Duo drive on the network e Installs WD Quick View for easy access to the drive drive status and other options e Uses the Next Steps feature to navigate to essential procedures such as backing up files and configuring drive settings Note Non administrators can discover t
3. MY BOOK LIVE DUO USER MANUAL 4 Launch Windows Media Player Start gt All Programs gt Windows Media Player A Adobe Acrobat X Pro H E Adobe Help A Adobe Reader X amp Apple Software Update G Cisco AnyConnect VPN Client Documents Default Programs iit Desktop Gadget Gallery Pictures Internet Explorer 64 bit r Internet Explorer 93 Microsoft Office 2010 Mozilla Firefox Games Safari amp Windows Anytime Upgrade Windows DVD Maker i Windows Fax and Scan Music Computer Control Panel Devices and Printers Windows Update Default Programs A XPS Viewer Help and Support Shut down ma 5 Click Library gt Media Sharing Dy Windows Media Player Tae ae dd Musk Library F Songs Create Piring a5 etc lbum reste Auba Playtert amp Create Plyler 5 Tak aur Gt g Mirit g AA Pictures E Albuns d Songs B Gene 5 Year Er Ruting gt E lesie O Lanian Add Favorites te List Whee Diaggiag Mowe Options Hizka wath Liang the Library Contain amp A t Aeon Goldberg id bid ad iH PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 119 8 MY BOOK LIVE DUO USER MANUAL Click Find media that others are sharing and then click OK Find and share music pictures and video on your network Leam about sharing Online Sharing settings v E h Your network Find media that others are sharing
4. The Storage page enables you to specify how your My Book Live Duo device will store your data and to monitor the storage status You can configure the internal drives to act as one big fast drive or set them up so that one drive automatically and instantaneously duplicates or mirrors your data for real time backup You can also view the details of your external USB drive CONFIGURING BASIC SETTINGS 71 MY BOOK LIVE DUO USER MANUAL To determine which storage type to use consider the attributes of each e Maximum Capacity Spanning Maximum Capacity Spanning combines all the drives in a system into one big volume so that they act like one giant drive e Maximum Protection RAID 1 Sets the system to data protection mode also Known as mirrored mode and the capacity is divided in half Half of the capacity is used to store your data and half is used for a duplicate copy If one drive goes down your data is protected because it is duplicated vy Internal Storage Maximum Capacity Spanning About Internal Storage P Good Changing Storage Modes Storage Sta Drive A Drive B External Storage Note Putting your drive into Raid1 is not the same as backing up your drive Although it does store your data it can not be used to recover your data from a critical loss Monitoring Storage Status 1 Click the Storage tab The Monitor screen appears showing the type of configuration your My Book Live Duo device is set to The
5. You are about to shut down your network device any backups file activity or file transfers may be interrupted 3 If the drive is not processing information or it is but you choose to proceed click the Continue button The following message displays Notice Device is shutting down After the LED on the front of the device is off you can safely unplug your drive Please close your browser or browser tab Close Click the Close button to close the message When the LED on the front of the device is off you can safely unplug your drive 6 Close the browser Import Export Current Configuration v Import Export Current Configuration Export o Import Cia O Important Before doing a factory restore or a system update you may choose to save your drive s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users To save the current configuration 1 In the Export section click the Save Config File button 2 Browse to the location where you want to save the file and click the Save button To replace the current configuration 1 In the Import section click the Choose File button and browse to locate the replacement file 2 Click the Import button and when the confirmation message displays click OK The My Book Live Duo device reboots CONFIGURIN
6. Access your files on the go Mobile Access to Your Personal Cloud Enabling Remote Access Adding a Mobile Access Connection Activating the WD Photos Mobile App Activating the WD 2go Mobile App 5 Click the Continue button you may have to scroll to the bottom of the page to see it A new device with a status of Waiting displays Mobile Access Add Access Help Enter this activation code in your app on your mobile or tablet device Access your files on the go Activation Mobile Access to Your Personal Cloud Code 7028 2948 5588 Enabling Remote Access Code will expire on Thu 20 Oct 2011 11 47 05 AM PDT Adding a Mobile Access Connection Activating the WD Photos Mobile App Activating the WD 2go Mobile App ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 99 MY BOOK LIVE DUO USER MANUAL 6 Once you have entered the code on your mobile device the device and app name display Mobile Access Mobile Devices Help bernstein_d s iPad Connected Aocess your files on the gol WU 200 Bomin nabling R a Acte IF e ACC Connection Activating the WD Photos Mobile App Activating the WD 200 Mobile App 7 Continue with Installing WD Photos on Your Mobile Device on page 100 or Installing the WD 2go Mobile App on page 103 Note To remove access to a mobile device or delete an unused code click its trash can icon Installing WD Photos on Your Mobile
7. Internet Explorer 64 bit Internet Explorer 99 Microsoft Office 2010 Mozilla Firefox Games Safari g Windows Anytime Upgrade Windows DVD Maker 1E Windows Fax and Scan Music Computer Control Panel UNGO ws Vvied ia Ce Devices and Printers O Windows Media Player Windows Update Default Programs A XPS Viewer Help and Support 5 Click Library gt Media Sharing r y Eo Wins mesa Pare mm aa File View Play Tools Help Rip Burn Sync J Media Guide dd gt Music gt Library gt Songs Create Playlist v Search P ja e 4 gt Playlists Album Create Auto Playlist Length Rating Contributing A E Create Playlist Aaron Gf G F 4 Jd Library a A Artist Pictures 4 26 ssusisiTi Aaron Goldberg Album Video d Songs Recorded TV Genre f Year wy Rating gt Leslie D Lawson o Aisha Duo k p Aisha Duo Add Favorites to List When Dragging More Options Help with Using the Library The Amazing Spider Man The Amazing Spider 0 The Amazing Spider Ma The Amazing S The Amazing Spider Pie Paste Mi Here Vocal 1972 Olm Gar o aS 6 Click Find media that others are sharing and then click OK Find and share music pictures and video on your network Leam more about sharing Sharing settings J Find media that others are sharing 7 Share my media to Settings Other users of thi
8. My Book Live Duo Personal Cloud Storage User Manual WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at htto support wac com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation helo for your WD product or software e WD Community Share your thoughts and connect with other WD users Contac
9. 1 To display one or more alerts select Alerts on the WD Quick View submenu Multiple alerts are arranged chronologically 2 To close the alert panel click the Exit button WD SmartWare WD Alerts MyBookLiveDuo MyBookLiveDuo Alert System restart The system has restarted Mon 26 Sep 2011 04 03 06 PDT Alert System restart The system has restarted Mon 26 Sep 2011 04 02 58 PDT Alert System restart The system has restarted Mon 26 Sep 2011 00 02 54 PDT Alert System restart The system has restarted Sun 25 Sep 2011 00 04 26 PDT Alert Network lnk down The network lnk is down or has become intermittent Please r chacl ee matr rml Pa o a be anthun Alerts on Windows MANAGING YOUR DRIVE WITH WD QUICK VIEW 52 MY BOOK LIVE DUO USER MANUAL WD NAS Alerts My Book Live Duo MyBookLiveDuo Date Description Tuesday August 17 2011 Firmware update successful The firmware update was successful 9 55 15 AM PT Monday August 16 2011 System restart The system has restarted 4 42 23 PM PT Thursday August 12 2011 System restart The system has restarted 1 52 32 PM PT Wednesday July 14 2011 System restart The system has restarted 12 41 51 PM PT Wednesday July 14 2011 System restart The system has restarted 12 40 45 PM PT Alerts on Mac OS X 3 Click the OK button to close Accessing the Learning Center The Learning Center provides informa
10. 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705065 A02 Jan 2012
11. Western Digital External HDD Currently copying Public Software WD SmartWare locale cs_CZ Iproj BCKP4A_html 1 71 GB 65 21 GB 3 Copied Estimated time remaining 3 hours 23 minutes 39 seconds Run in Background Note The time it takes to create a safepoint varies based on the speed of your network and the number and size of files you have stored on your My Book Live Duo device For a given amount of total data fewer larger files replicate quicker than many smaller files Other factors such as what processes are running on the My Book Live Duo device and on the speed and availability of your target have an effect on the speed 6 To have the process run in the background click the Run in Background button A link to the progress bar displays below Let Us Help You in the navigation panel Configure External Storage Use the USB port to extend your personal cloud storage capacity with external USB storage Creating safepoint 3 Clicking the progress bar link in the status area displays detailed information about the operation such as the files being copied and the extent completed A Safepoint successfully created message displays when they process is complete MANAGING COMPUTER BACKUPS AND SAFEPOINTS 89 MY BOOK LIVE DUO USER MANUAL If you want to schedule the creation of the safepoint click the Create Later button and enter a date and time you would like the safepoint to be created You may choose to
12. create snapshots of the My Book Live and more Set Up Your Personal Cloud o Access your data on the go with WD hotos and WD 2go apps or through the web using a PC Mac Next Steps screen for Mac OS X IF you want to THEN Open your My Book Live Duo drive and Click the Open button view the contents of its Public shares Back up the files on a PC Click the Backup Options button Continue with Backing Up and Retrieving Files on page 24 or Using Windows 7 Windows Vista Backup on page 40 CONNECTING THE DRIVE AND GETTING STARTED 17 IF you wantto Back up the files on a Mac Create or restore from a safepoint Set up configure your My Book Live Duo drive e Access photos and other files stored in your My Book Live Duo s Public folder and display them on an iPhone iPad IPod touch or Android mobile device e Remotely access files and folders using your PC or Mac computer by logging into WD2go com e Stream media to your home entertainment center and or other computers on your home network MY BOOK LIVE DUO USER MANUAL THEN Click the Learn More button beside the Time Machine option and then continue with Using Apple Time Machine on page 41 Click the Start Setup button and then continue with Remote Access Settings on page 71 Click the Start Setup button Continue with Using the My Book Live Duo Dashboard on page 55 Click the Learn More
13. domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or e mail Support service at http support wdc com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at htto support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return
14. enable auto updates as well Auto updates helo keep your safepoint up to date with the content on your My Book Live Duo device by copying changes since the last update Create a safepoint Name Safepoint1 Tomorrow at 1 00 AM Auto Update Enable Required Important Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately 8 Ifthe creation process was not successful or was interrupted the Manage section top of page displays the appropriate status Clicking the safepoint s retry icon resumes the operation Manage List Safepoint Details tongname ak Name lonaname g Createdon TARGETNAS Ona ane 6 Updated Thu 23 Jun 2011 05 45 40 PM a alerttest1 8 Auto Update g Created on TARGETNAS Updated 06 21 2011 04 43 08 PM Invalid safepoint operation a Note If you want to see the content of the safepoint stored on another device access the folder on the device where you stored it MANAGING COMPUTER BACKUPS AND SAFEPOINTS 90 Updating Safepoints MY BOOK LIVE DUO USER MANUAL You can update your Safepoints in two ways manually or automatically 1 To update your safepoint manually go to the Manage section at the top of the page and click the update icon to the lower right of your safepoint v Manage List Help SafepointS 5 17 Created on PYBOOKLIVE2T Updated 05 17 2011 03 52 10 PM ee Creating safepoints 8 0 Saf
15. see its online Guide Me page and FAQs or go to hitto wd2go wdc com ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 95 MY BOOK LIVE DUO USER MANUAL About WD Photos Mobile App kt WD Photos Entertainment is happening all around you Now you can capture every moment of it and send it to your drive for access on any screen in your home Take a photo or video clip your smartphone or tablet and upload it directly to your My Book Live Duo personal cloud storage When you get home you have new files waiting for you so you can enjoy them in your entertainment center Important WD Photos enables you to view photos in jog format only Show off your entire photo collection up to 285 000 photos without taking up tons of Space on your smartphone WD Photos is compatible with leading Apple mobile devices and many popular Androids such as the DROID by Motorola DROID Incredible by HTC Nexus One and HTC EVO 4G Photos are automatically optimized for viewing on your mobile device WD Photos lets you view your most recently accessed photos even when you are offline Display your photos vertically or view them horizontally and turn your mobile device into the ultimate photo album With WD Photos you can e Instantly post photos to Facebook e Create a slideshow with transitions to create digital art e Access previously viewed photos even when you are offline e View your photos all at once or filter them by folder or album e Search
16. 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert REGULATORY AND WARRANTY INFORMATION 132 MY BOOK LIVE DUO USER MANUAL KC Notice Republic of Korea only APSA CHL B amp IAAT Bt F A FEI ASSACHBsh TEHA Ct Class B Device 1 Please note that this device has been approved for non business purposes and may be used in any environment including residential areas Environmental Compliance China BB aS A Pb 7K R Hg m Cd 7x Cr VI iREKA PBB amp 21K 2K PBDE PCBA O O O O O O AS O O O O O O hs O O O O O O HE O O O O O O IRET O O O O O O HRA ES O O O O O FEL RR x O O O O Fa 208 O O O O O O O RRZRBERKESANHVMANS A H SJ T 11363 2006 WE p AXR RA FKE x RaM tP RARA SAY SJ T 11363 2006 WERZA K Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at htto support wdc com for information on how to obtain service or a Return Material Autho
17. BOOK LIVE DUO USER MANUAL 3 Click the arrows or the time line on the right of the screen to browse through all the backups Time Machine has created ed Macdmorh Ho iDiiewk Remote Diit dathboard Mar E X Inatall OVD Lochop of WOC ier Mor mini finder guest png a aw ii i mac_select_mbl M l Safari 17 hems 95 08 CB available Today Now 4 Select the item you want to restore and click the Restore button at the bottom right to display the Copy message An item named Picture 3 with extension png already exists in this location Do you want to replace it with the one YOu re restoring Keep Original Keep Both Replace j 5 Click the button for the desired option Keep Original Does not restore the item from the backup drive Keep Both The original item remains and the backed up item is added to the selected location on your computer Replace Ihe backed up item replaces the original item Note In Finder you will see a folder that corresponds to your backup drive that includes the word backup This is a protected folder that is automatically created and where all of your backups reside It serves no purpose for users other than to store Time Machine backups In fact if you try to connect to it you will get a Connection Failed message BACKING UP AND RETRIEVING FILES 45 MY BOOK LIVE DUO USER MANUAL Managing Your Drive Wit
18. Cloud Storage device is designed to serve as your home s central media hub It enables you to stream photos music and videos to your home entertainment center and or other computers on your home network The DLNA Server searches for all the media stored in all shares on the My Book Live Duo connected to your home network If you do not want DLNA to display specific files place them in a private share that is set to media sharing The server is pre set So you can just transfer your multimedia content to the respective shared folders on your My Book Live Duo device and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 PlayStation 3 or DLNA 1 5 Digital Media Adapters and media services such as ITunes For more information visit htto www dina org Media Server Settings The Media tab on the My Book Live Duo dashboard enables you to define DLNA and ITunes media server settings so that you can enjoy media in every room in your house Note DLNA and ITunes media services only work on your network DLNA Media Server DLNA streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The DLNA server searches for all the media stored on the My Book Live Duo device connected to your home network The server is pre set SO you can just transfer your multimedia content to the Public share on your My Book Live Duo devi
19. Device Important Make sure the photos you want to view on the mobile device are stored in the Shared Pictures subfolder in the Public share of your My Book Live Duo drive WD Photos lets you view photos in jog format only To install WWD Photos on your mobile device 1 Download WD Photos from the Apple App Store or Android Market and install it on your mobile device 2 Launch WD Photos on your mobile device to display the Welcome screen ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 100 MY BOOK LIVE DUO USER MANUAL 3 Tao Connect Now to display the Select Device screen which shows the types of NAS devices you can have Select Device Tao the My Book Live Duo drive Enter the activation code you generated on your My Book Live Duo s dashboard see Adding a Mobile Device Connection on page 98 and tap the Activate button You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only Cancel Add Device Guide Me Enter Activation Code 9748 1404 9323 Activate ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 101 MY BOOK LIVE DUO USER MANUAL 6 Tap your My Book Live Duo drive to display your album s and then tap an album to display its photos MyBookLiveDuodb MyBookLiveDuodb il Photos in MyBookLiveDuodb ra 13 Photos Note If you have problems installing WD Photos please visit htto websupport wdc
20. Do not drop or jolt the device e Do not move the device while it is powered on e Do not use this product as a portable device Specifications Ethernet High performance 10 100 1000 Gigabit Ethernet connection Internal hard drive 2 WD 3 5 inch SATA hard drives Supported protocols CIFS SMB NFS FTP AFP I O ports Ethernet RJ 45 port USB Host Supported clients Windows XP Windows Vista Windows 7 Mac OS X Leopard Mac OS X Snow Leopard Mac OS X Lion Physical dimensions Depth 6 06 in 154 mm Width 3 86 in 98 mm Height 6 68 in 169 7 0 mm Weight 4 88 lbs 2 2 kg Power supply Input voltage 100V to 240V AC Input frequency 50 to 60 Hz Output voltage 12V DC 3 0A Power supply 36W Temperature Operating temperature 5 to 35 C 41 to 95 F Non operating temperature 20 to 65 C 4 to 149 F PRODUCT OVERVIEW 8 MY BOOK LIVE DUO USER MANUAL Product View USB port Multi color LED Ethernet port 12VDC Kensington e 9 Security Slot Component Icon Description Ethernet port E Connects the device to a local network USB port Connects to a USB hard drive for additional storage Reset button PH Restores settings such as the admin user name and password for the I device See Resetting the My Book Live Duo Device on page 128 for more information peet Connects the device to an AC adapter and the power outlet Kensington For drive security the device is equipped wi
21. Duo drive where you want the backups stored 4 Click Use for Backup A screen prompts for your user name and password Select Guest default setting and click Connect Enter your name and password for the server MyBookLiveDuo so that Time Machine can access it Connect as Guest Registered User Cancel The Preferences screen returns aN Time Machine Name TimeMachine RR MyBookLiveDuo Available 817 26 GB of 941 89 GB r Oldest Backup June 28 2010 Select Disk Latest Backup July 23 2010 Options Backing Up S Making backup disk available Time Machine Time Machine keeps Hourly backups for the past 24 hours Daily backups for the past month Weekly backups for all previous months The oldest backups are deleted when your disk becomes full Mi Show Time Machine status in the menu bar N a Click the lock to prevent further changes To start automatic backups move the slider to ON BACKING UP AND RETRIEVING FILES 42 MY BOOK LIVE DUO USER MANUAL To add a Time Machine drop down menu icon to the menu bar at the top of the screen select the Show the Time Machine status in the menu bar check box This menu enables you to start a backup enter Time Machine to restore files or open the Time Machine Preferences screen Latest Backup Back Up Now Enter Time Ma
22. E E 606 Automator p Enable Folder Actions Configure Folder Actions Using Bonjour to Find and Set up the Drive 1 Open Safari and click the bookmark icon 000o Bonjour a gt L E http mybooklive2 tocal ut Or Coogl a EE Apple Yahoo Google Maps YouTube Wikipedia News 77 Popularv COLLECTIONS History 63 Bookmarks Bar 77 Bookmarks Menu Address Book pares asd a 4 oN MyBookLive2 Bookmark About Bonjour J Webpages gt MyBookLiveDuo 99 wDShareSpace _ Printers 2 Click Bonjour and then double click your My Book Live Duo drive to display the My Book Live Duo dashboard home page 3 Continue with Understanding Dashboard Components on page 57 CONNECTING THE DRIVE AND GETTING STARTED 22 MY BOOK LIVE DUO USER MANUAL What Can I Do Now Your My Book Live Duo drive is ready to use and is accessible as a drive letter or alias enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter You can also back up your computer files automatically customize the drive settings access your files from a remote location and use the drive as a media server This user manual contains information and instructions for setting up and using the My Book Live Duo drive The most common activities are listed below How dol See Back up my comput
23. LIVE DUO USER MANUAL Checking Back Panel Network LEDs The following table describes the network state and activity LEDs Note Looking at the port with the LEDs on the bottom the LED on the top is the Activity LED and the one on the bottom is the Link LED Appearance State Description Link down Link Cable or drive is not plugged in or other end of link is not operational Link up 10 100 Link Yellow Cable is plugged in and both ends of the Mbps link have successfully established communications Network negotiated at 10 100 Mbps Link up 1000 Mbps Link Green Cable is plugged in and both ends of the link have successfully established communications Network negotiated at 1000 Mbps Link idle Activity Active communication is not in progress Link busy Activity Green Blinks Active communication Is in progress Getting Started Using the CD Windows and Mac For Windows and Mac OS X after physically connecting the drive insert the product CD to discover the drive and get started using tt Using Windows XP e f AutoRun AutoPlay is enabled the My Book Live Duo Welcome screen displays If you are asked whether you want to run the setup file double click Setup exe e f AutoRun AutoPlay is disabled click Start gt My Computer and locate the My Book Live Duo CD drive under Devices with Removable Storage Double click the CD and then double click Setup exe to display the My Book Live Duo Welcome screen
24. Live Duo Dashboard 20 49 WD SmartWare 26 Learning Center accessing 53 LEDs 11 Log files 59 136 Mac Apple Time Machine 41 finding and setting up drive 22 getting started with CD 12 opening a public share 21 software folder 21 Mail files 27 Managing shares 81 users using Quick View 46 Mapping during setup 14 USB drive Windows Only 124 using WD Quick View 49 Media players accessing My Book Live Duo 115 general setup steps 120 Media servers media types 114 overview 112 settings 71 112 Media storage 114 Mobile access adding a connection 98 setting up 98 Mobile apps 94 installing WD 2go 103 installing WD Photos 100 Monitoring Storage 51 My Book Live Duo backups list 86 changing user password 80 configuration settings 70 creating a share 82 date and time 62 deleting a share 84 deleting backups 86 diagnostics 67 factory restore 68 fto setting 66 log files 59 managing users 7 7 media server settings 71 112 network settings 65 private shares 79 remote access settings 71 share settings 81 system settings 61 updating 63 MY BOOK LIVE DUO USER MANUAL user settings 77 utilities settings 67 workgroups 66 My Book Live Duo Dashboard launching 20 49 screen components 5 7 Welcome screen 13 N Network connection 10 settings 65 Next steps screen 17 Non administrator access 13 O Online Helo for WD SmartWare 24 Operating system requirements 7 P Package contents 5 Password changing 80 Pausing backup
25. Live Duo drive for remote access and describes some of the ways you can take advantage of its many capabilities WD 2go The Pathway to Your Personal Cloud Qe HD b e A personal cloud is your content at home secure and under your control Unlike public clouds a personal cloud allows you to keep all your content in one safe place on your home network Share files stream media and access your content anywhere No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always with you If you can access the Internet from a computer you can securely access your media and files anywhere in the world WD 2go web access provides fee free remote access to your My Book Live Duo personal cloud storage Once you log in WD 2go mounts the My Book Live Duo device to your computer like a local drive and your remote folders are available on your Mac or PC Seamlessly open save as and attach files to emails from this virtual drive Note Copying or streaming content from your home will likely be limited by your ISP s upload bandwidth For example a typical home Internet connection ADSL or Cable modem may have an upload limitation of 500Kb s 0 063 MB s so that copying a 2GB movie would take 8 8 hours and copying a typical 2MB MP3 music file would take just 32 seconds Mobilizing Your Files with WD 2go Mobile Apps WD 2go WD 2go Pro and WD Photos mobile apps bring your photos and file
26. OS X Leopard Snow Leopard and Lion computers that can back up everything on your computer music photos documents applications emails and system files The My Book Live Duo drive can store these backups so that if your hard drive or operating system should crash or you lose a file you can easily restore It to your computer Setting Up Time Machine To set up Time Machine to back up files to your My Book Live Duo drive 1 Use one of the following methods to open Time Machine e Click the Time Machine icon in the Dock Time Machine e Click the Apple menu gt System Preferences and select Time Machine e Click Go gt Applications and select Time Machine 2 If this is your first time creating a backup the following screen displays A storage location for Time Machine backups isn t set up To choose a location for backups set up Time Machine Cancel Time Machine a_i Choose Backup Disk Time Machine Time Machine keeps copies of everything on your Mac including system files applications and settings as well as your music pictures and other important files Since Time Machine keeps daily backups you can revisit your Mac as it OFF M ON appeared in the past vi Show Time Machine status in the menu bar N rr Click the lock to prevent further changes BACKING UP AND RETRIEVING FILES 41 MY BOOK LIVE DUO USER MANUAL 3 Click Choose Backup Disk and select the My Book Live
27. PlayStation 3 For details on using a PlayStation 3 to access files on your My Book Live Duo drive see your PlayStation 3 instruction manual Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected TVs and digital media adapters Contributing artist The Dukes of Stratosphear James Blunt gt They Might Be Giants John Linnell The Who Luka Bloom Atreyu Ashlee Simpson David Hasselhoff The Who The Offspring Cake Neil Diamond Scott Thomas Band Megadeth Jorge Ben Monopuff Cake BON They Might Be Giants 00 28 Y oO B piss oO bbij e Play Burn a p Title Length 25 O Clock 5 04 1973 4 42 AKA Driver 3 14 Arkansas 3 28 Behind Blue Eyes 3 43 Dancing Queen 3 56 Epic 4 54 Eyes Wide Open 4 13 Hot Shot City 3 52 The Kids Are Alright 2 46 The Kids Aren t Alright 3 01 Never Never Gonna Give You Up 3 51 Porcupine Pie 2 04 Sad Girl 4 40 Sweating Bullets 5 26 Taj Mahal Unsupervised I Hit My Head War Pigs PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 120 MY BOOK LIVE DUO USER MANUAL 1 Make sure that your My Book Live Duo device is connected to your home s local network and is powered on 2 Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your
28. Recover section enables you to restore your data from a safepoint to a factory fresh My Book Live Duo or compatible Western Digital device 1 Open the Recovery section Recover MyBookLiveDuo Scan Network Restore a safepoint from another network drive Local USB Plug your USB device into your MyBook Live Duo and reestore a safepoint from your USB device 2 Click the Network or Local for USB devices button to display a list of available devices on your network Recover 0 MyBookLiveDuo s Pl 178 Travel Drive HDD 3 Select a device to display the list of its available shares 4 Select the share that has the safepoint and click the Continue button If the share is password protected enter appropriate credentials Recover 0 MyBookLiveDuo Pi 178 Travel Drive HDD Y Choose a share on the selected device MINI HDD MANAGING COMPUTER BACKUPS AND SAFEPOINTS 92 MY BOOK LIVE DUO USER MANUAL 5 Choose the safepoint you want to recover and click the Recover button wv Recover MyBookLiveDuo tet D Pl 178 Travel Drive HDD Y Safepoint G Created from MyBooklivenuo Updated 12 09 11 15 08 22 Size 0 22 GB If the device you are restoring to is not in a factory restored state a message with instructions appears See Factory Restore on page 68 6 If there are no errors the recovery operation begins and
29. Utilities Remote Access Media and Storage Note that Settings is highlighted in blue Ww MY BOOK LIVE DUO ga a User General Shares Device Name MyBookLiveDuo D Backups Description My Book Live Duo Personal Cloud St Ea Support Language English Serial Number wd_nas_model_number Let us help you Usage 129 GB 4 TB Protect your data a ip ee NOS Warranty Registration Date amp Time 2 The Settings home page contains the following expandable sections General Date amp Time Updates Alert amp Event Notifications and Energy Saver To display or hide a section click the arrow beside the section name or click the section name itself General Use the General section of the page to view and modify the drive name and description select the language in which the web pages should display view usage of storage space and register the drive WARNING Renaming the My Book Live Duo device forces all the network computers to remap their shared network resources Change the device name only when necessary CONFIGURING BASIC SETTINGS 61 MY BOOK LIVE DUO USER MANUAL 1 View or modify the following settings Device Name Device Description Language Serial Number Usage Warranty Registration Enter a unique name for your drive to identify it on the network The default description is My Book Live Duo device If desired enter a different description From the drop
30. Windows Properties MyBookLiveDuo Device Details Description My Book Live Network Duo Storage Device Capacity 946 Gigabytes Manufacturer Western Digital Corporation Model Name My Book Live Duo Model Number tities Device Webpage http MyBookLiveDuo Troubleshooting Information Serial Number oe Type _afpovertcp _tcp Firmware Version 00 08 00 Product Code IP Address 129 253 204 15 My Book Live Duo Properties on Mac OS X MANAGING YOUR DRIVE WITH WD QUICK VIEW 50 MY BOOK LIVE DUO USER MANUAL Monitoring Storage Hover your cursor over the WD Quick View icon to display the Drive name storage capacity used temperature within the drive and RAID status Healthy Failed Rebuilding If you have a USB Drive attached to My Book Live Duo the drive information also displays in this area WD Quick View Drive Name Volumes Used Locked Temperature RAID Status My Passport Essential USB HDD J a No ol na MyBookLiveDuo MyBookLiveDuo 2 na Ol Healthy Western Digital External HDD External USB 32 m a Safely Shutting Down One of the recommended ways to safely reboot and shut down your My Book Live Duo drive is to use the WD Quick View icon Note Another preferred method is to use the dashboard See Reboot Shutdown on page 68 If the unit does not shut down using either recommended method see I am having trouble safely shutting down the My Book Live Duo on page 130 Import
31. a progress bar appears Wait for the operation to finish Your device restarts after the recovery operation and then can be used in place of your original My Book Live Duo device Managing Safepoints The Manage section lists all safepoints for your My Book Live Duo device Selecting a particular safepoint allows you to rename update or delete it v Manage List Safepoint Details Safepoint1 Q Created on Western Digital External HDD Name To be created 10 20 2012 01 00 00 AM Safepoint2 0 eT Safepoint2 Auto Update Enable Created on Western Digital SrA HDD Updated 10 26 2011 11 42 27 A Safepoint operation in progress T Safepoint3 Created on Western Digital External HDD To be created 10 27 2011 01 00 00 AM y Ul Required Cancel Save To update a safepoint with the latest changes on your My Book Live Duo device click the update icon for your safepoint e To delete a safepoint and all of its contents click the trash icon m for your safepoint e fa safepoint develops errors warning icons Q appear in the Manage section Roll the cursor over the icons for more information MANAGING COMPUTER BACKUPS AND SAFEPOINTS 93 MY BOOK LIVE DUO USER MANUAL WD 2go The Pathway to Your Personal Cloud Enabling Remote Access Setting Up Mobile Access setting Up Web Access Through WD 2go Troubleshooting Your WD Photos Database Accessing Your Personal Cloud This chapter explains how to set up the My Book
32. and disconnect all of its cables Place the unit on a clean and stable surface Using your thumb firmly push down on the top front panel of the unit to release the latch and open the cover REPLACING A DRIVE 125 MY BOOK LIVE DUO USER MANUAL 4 Loosen the thumbscrew that secures the drive cover plate Remove the drive cover plate and set aside Note Each drive is designated A or B by a color coded decal Locate the drive label that corresponds with the one on the dashboard Storage tab Using the pull tab carefully and slowly pull the drive out of the enclosure Remove the screw and pull tab from drive and set the drive aside screw the pull tab into your replacement drive 7 2 ey Gently slide the replacement drive assembly into the drive slot until is fully inserted Drive A Drive B 10 Replace the cover plate and secure it with the thumbscrew Note Do not over tighten the thumbscrew REPLACING A DRIVE 126 MY BOOK LIVE DUO USER MANUAL 11 Close the door and firmly push in until it locks into place 12 Reconnect all of the cables for the device 13 The drive starts the rebuild process automatically The RAID rebuild may take up to 15 hours depending on drive capacity and activity but typically will complete in 7 to 12 hours Allow the RAID rebuild to complete Important Do not attempt to use the device during the rebuild process 14 Once the RAID rebuild is complete the LEDs will
33. by file name folder name or date using the built in search options e Email a photo to a friend e Assign a photo to a contact e Download a photo from your personal cloud storage to the camera roll on your mobile device e Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage no matter where you are Note WD Photos automatically creates a sub folder with the mobile device name in the Public Shared Pictures directory on the My Book Live Duo for uploaded photos Similarly the app creates a sub folder with the mobile device name in the Public Shared Videos directory for uploaded videos For more features and instructions for using WD Photos see its online Guide Me page and Quick Tips and go to http wdphotos wdc com Enabling Remote Access Use the Remote Access page of the My Book Live Duo dashboard to enable you and other authorized users to access your files on the go 1 On the navigation panel click Settings ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 96 MY BOOK LIVE DUO USER MANUAL 2 Click the Remote Access tab The Configure section of the Remote Access page displays Configure Configure settings for remote access to your My Book Live Remote Access Enable Connection Status Ready Your device is ready for Remote Access Please navigate to the sections below to add mobile access or register for a web access account Connection Options Autom
34. default is Maximum Capacity Spanning This screen also displays the status of your drives For the maximum capacity storage type the drive status may be e Good e Failed Ifa drive has failed you cannot access your data For the maximum protection storage type the drive status may be e Good e Failed Indicates which drive failed Once you replace the drive you can access your data e Building When you replace a faulty drive or after converting from one storage type to another the system is rebuilding the configuration 2 To view details about the drive click Its icon Details include e Model Number e Manufacturer e Serial Number e size e g 1 TB CONFIGURING BASIC SETTINGS 72 MY BOOK LIVE DUO USER MANUAL e Self Assessment Test result Note Another way to monitor storage is to use the Quick View menu which displays the status of the storage drives and an attached external USB device if applicable For more information see Monitoring Storage on page 51 WD Quick View Drive Name Volumes Used Locked Temperature RAID Status My Passport Essential USB HOD J 7 Mo OK ma MyBook LireDuo hhyBookLiveDuo Pa nia OK Western Digital External HOD External USB 32 ma ma Healthy ma Changing the Storage Type To switch from one storage type to another Important Before changing the storage type Maximum Capacity to Maximum Protection and vice versa we recommend that you first crea
35. down list select the language in which you want the My Book Live Duo web pages to display The default language is English Displays the WD assigned number that identifies the specific unit Displays the storage capacity used and the total storage capacity Click Register Now and follow the prompts to register your drive 2 If you made any changes click the Save button that appears below the section Note Throughout the My Book Live Duo dashboard the Save and Cancel buttons display only if you make changes Date amp Time The date and time are synchronized to the NTP network time protocol server by default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually Date amp Time Time one Enable Tue 08 Noy 2011 07 28 26 AM PST time windows com NTF Service Server Date amp Time Primary MTP Server pool ntp org GMT 08 00 Pacific Time US amp Canada ve Add New Primary 1 View or modify the following settings From the drop down list select the time zone where your Select the check box to enable NTP service which automatically synchronizes your drive to update the time If you want to change to another primary NTP server click Add New Primary and then enter the URL address of Time Zone drive is locate
36. glow steadily to indicate power on State 15 Return the replacement drive following the instructions provided in Knowledge Base Answer ID 8 Important Do not disassemble the internal drive and attached assembly components Return the entire internal drive assembly intact to WD REPLACING A DRIVE 127 MY BOOK LIVE DUO USER MANUAL Troubleshooting First Steps Checklist Resetting the My Book Live Duo Device Specific Problems and Corrective Actions For any issue first ensure that you are using the latest firmware for the My Book Live Duo device See Updates on page 63 for update instructions First Steps Checklist a Is the power supply plugged in to the wall outlet and the drive Are all cables correctly connected and secured a Is the status indicator green If not refer to Checking the Front Panel LED on page 11 Resetting the My Book Live Duo Device If you have set a password or a static IP address on the My Book Live Duo dashboard and have forgotten it pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings Resetting does not erase your files Follow the instructions below to reset the device using the reset button WARNING Do not move the unit while it is turned on If you do not have access to the back of the unit unplug the drive from the power source turn the drive around so you do have access and then plug t
37. into a singe ipia a iy CouDscumants and Setnga If tea ii 10 ama Shes OMe paai he rie fodder Bebia nob eV en ae RS five ult ae CiDoouments and Sattings hows Tey 2 The drive may contain backups from other computers To retrieve files from a specific computer volume a Click the Back button to display the Select a volume to retrieve from screen d Retrieve From thw Backed Lip Yotumees bel select tho yoke Backed Up Vokes ihai you wani ta reinave trom firiqaeal Gompuirs BOWE LAPT b Select the desired volume and click the Next button BACKING UP AND RETRIEVING FILES 34 MY BOOK LIVE DUO USER MANUAL 3 On the Select a destination for retrieved files screen 4 On the Select content to retrieve IF you want to copy your retrieved content to lts original location Note Not available when retrieving a backup of a different computer A retrieved content folder Note If you change the retrieval content location from where it has been the previous location will be backed up retrieve files selection box THEN Select the To the Original Places option Click the Next button to display the Select content to retrieve screen Select the In a Retrieved Content Folder option If you want to specify a different retrieve folder click Browse and Identify the new retrieve folder Click the Apply button to save and implement the new retrieve folder Click the Next button
38. of your My Book Live Duo to display a submenu D 4 Wed1 3 About WD Quick View Open P Dashboard MyBookLiveDuo Learning Center Shut Down Alerts Properties 3 Select the desired option Checking Drive Status Windows Move the pointer over the WD Quick View icon o in the system tray to see the drive capacity used and drive temperature WD Quick View Drive Name Volumes Used Locked Temperature RAID Status My Passport Essential USB HDD G 3 No OK nia MyBookLiveDuo MyBookLiveDuo 1 na OK Healthy PH17 Travel Drive HDD External USB 60 mwa na na e A green dot beside the drive name means the drive is behaving normally e Ared dot beside the drive name means the drive is experiencing a problem such as an abnormally high temperature Mac OS X Click the WD Quick View icon R in the menu bar and move the cursor over the name of your My Book Live Duo drive to display drive status below the submenu Open Dashboard Learning Center Shut Down Alerts Properties Launching WD SmartWare Windows only If WD SmartWare is installed select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home screen MANAGING YOUR DRIVE WITH WD QUICK VIEW 47 MY BOOK LIVE DUO USER MANUAL Exiting WD SmartWare Safely Windows only Select Exit WD SmartWare on the WD Quick View menu to close the application This
39. oo ae oe i y In the Folder drop down list select device name public Ww a Map Network Drive What network folder would you like to map Specify the drive letter for the connection and the folder that you want to connect to Drive re z Folder MyBookLiveDuo Public v Browse Example server share Reconnect at logon Connect using a different user name Connect to a Web site that you can use to store your documents and pictures I Cancel 7 Click the Finish button 8 Go back to the opening window of My Computer to view the Public folder of your device under Network Drives TROUBLESHOOTING 129 MY BOOK LIVE DUO USER MANUAL Setup or WD SmartWare is unable to detect a My Book Live Duo If Setup or WD SmartWare is unable to detect a My Book Live Duo device then certain network protocols may be blocked on the network or the computer In those cases the My Book Live Duo device is available through a direct IP or network name connection For example you can open the My Book Live Duo dashboard using http lt device IP address gt or htto mybookliveduo a lf the computer is on a wireless network connect using an a Ethernet cable and try again lemporarily disable any computer firewalls or security software and retry a Check your local router for any firewalls or security software If present please check your router documentation on temporarily disabling the
40. s user manual to see which formats are supported Media Storage You can access and store media content on My Book Live Duo drive by means of network shares Shares similar to folders or directories are areas set up to organize media and access them from your network Shares can be shared with everyone public or with selected users on your network private The drive comes pre configured with the Public network share which contains the following folders for media storage e Shared Music Stores music files you want to share with other users e Shared Pictures Stores image files you want to share with other users e Shared Videos Stores video files you want to share with other users Important Do not delete or change the name of the Shared Pictures folder which is required by the WD Photos application PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 114 MY BOOK LIVE DUO USER MANUAL Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder Public on My Book Live Duo Network Storage MyBookLiveDuo File Edit View Favorites Tools Help ae z Fi z Back gt wa A Search T Folders Folders x Name Size Type 9 Shared Music File Folder Desktop 7 9 Shared Pictures File Folder It My Documents E H My Computer 9 Shared Videos File Folder E a Local Disk C2 Software File Folder E My Book Live Duo Ds E See My Passport E Ege Public on My Book Live Duo Network Stora
41. software or configuring the software to allow UPnP or UDP traffic Important Disabling your firewalls or security software may leave you vulnerable to security threats on your computer Remember to restore your firewall security settings after you perform the above steps I am unable to play music videos and or view pictures through my digital media adapter here are many kinds of file formats for pictures videos and music your particular digital media adapter may not support a format to play or display it Depending on the digital media adapter device that you have for example Xbox 360 or PlayStation 3 you may need to update your device to support the media format that you want to play Refer to your digital media adapter s user manual for further information a Make sure the share containing your media content is enabled to serve that type of media See Creating a New Share on page 82 I am having trouble safely shutting down the My Book Live Duo If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD Quick View icon check the LED on the front of the drive to make sure it is not blinking Blinking indicates that the unit is processing information for example backing up or transferring files If the LED is blinking green data is being read from or written to the drive Follow these steps If possible wait for the LED to stop blinking 2 Double check every computer on the networ
42. to display the Select content to retrieve screen screen select Retrieve Some Files to display the Retrieve All Files Retrieve Some Files W Show older files Show deleted files View Q Search Name Size Date _ L Hotfix tO D LocalPack L Users eC amp Leslie D Lawson C amp Public O A woc Original File Location Czk 5 Navigate through the folder structure to find the files you want Click the appropriate file category button to list the files by category 6 Click the Start Retrieving button Pictures Music Movies Documents Other Mail Select the View icon to list individual files Type all or part of the file name in the search box to locate the file and press Enter to start the search To eliminate the search filter delete all of the text in the search box and press Enter Select the check box for the file that you want to retrieve BACKING UP AND RETRIEVING FILES 35 MY BOOK LIVE DUO USER MANUAL 7 During the retrieval e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieval location e A Cancel Retrieving button is available for you to stop the retrieval e A Retrieval accomplished message signifies completion of the file retrieval e A Partial retrieve accomplished message means the file you selected for retrieval was not copied to the specified re
43. to protect all of the data files on your computer After performing a backup the WD SmartWare software protects your files by backing up e New files that are created on or copied to your hard drive e Existing files that are changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Book Live Duo device connected to your network Note Should you disconnect and reconnect the drive to the network the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before Backing Up Files To back up some or all of your files 1 On the Home screen a lf your PC has more than one internal hard drive or drive partition select the one that you want to back up first from the internal drive selector box under your computer icon BACKING UP AND RETRIEVING FILES 28 MY BOOK LIVE DUO USER MANUAL b If you have more than one My Book Live Duo device WD NAS drive or SmartWare compatible devices connected to your network select the one that you want to back up files to MININT 55HKP90 My Passport Essential My Book Live Duo OSDisk c x My Passport J MyBookLiveDuo 2 Click the Backup tab to display the Backup screen i a MINTHT FHP PO My laot Live Duo Home Batis Raimin satinga Holp Ready io penom category backup Ofek pj Wy Rinki nee Duo 170 G
44. to the user Changing a User s Password When viewing details about a user the Administrator can change the user s password no password is the default setting 1 Select the user to display user details in the right column 4 Click the Update Password button to display the following Update Password No Password Password Confirm Password Enter the same password in both Password and Confirm Password fields otherwise select the No Password check box Click the Save button Editing User Settings 1 3 To make changes to a user s profile select the user in the User List The User Detail and Share Access panels display Modify the required and optional settings as desired To update the user s access to shares make the necessary changes in the Share Access panel Click the Save button Deleting a User You can delete all users except the Administrator 1 2 In the User List click the trash can icon jij to the right of the user s name In response to the confirmation message click the Delete button MANAGING USERS 80 MY BOOK LIVE DUO USER MANUAL 7 a a ar mA A A F a a j a S VECHI ICSi Q m aw aw Viewing a List of Shares Creating a New Share Creating a New User Making a Share Public Deleting a Share Opening a Share i Pa p E D La LA M Vw AaS N z d K A share is an area on the My Book Live Duo drive for storing files similar t
45. want to map the drive automatically clear the Map network drive check box near the bottom of the screen The drive will not be mapped after you click the CONNECTING THE DRIVE AND GETTING STARTED 14 Continue button in step 5 MY BOOK LIVE DUO USER MANUAL e lf you want to map to another letter click the Change link and select the desired letter in one of the white boxes in the table that appears Click a drive letter aie e o E pong Gc ofefele st 12 u Lv wp fz After you select the drive letter the screen closes To close without changing the drive letter click the arrow at the bottom right of the table You can also press Enter or Esc The My Book Live Duo Found screen displays again Wii MY BOOK LIVE DUO V Welcome Vv My Book Live Duo Found 3 Masel Drive Name MyBookLiveDuo z Drive Description My Book Live Duo Network Storage Drive Letter Y Change e a desktop shortcut to MyBookLiveDuo Your device has been located on the network and is ready for use 4 To create a desktop shortcut to a mapped drive in Windows select the Create a desktop shortcut to MyBookLiveDuo check box On a Mac select the Create an alias to MyBookLiveDuo check box 5 Click the Continue button The Install WWD Quick View screen displays Note To continue without installing WD Quick View click the Skip to Next Steps link and continue with Step 3 Perform Next Steps on page 17 You m
46. you like to map Specify the drive letter for the connection and the folder that you want to connect to Folder MyBookLiveDuo My Book Example server share Reconnect at logon E Connect using different credentials 4 Select the desired letter from the Drive drop down list 5 Click the Finish button Note When Windows attempts to reconnect a Mapped Network Drive after a restart the Unable to reconnect mapped network drives error may appear This can occur if the username and password of the My Book Live Duo drive do not match the current Window s username and password information During the automatic reconnection process Windows may attempt to send the current Windows username and password instead of the My Book Live Duo device username and password specified during setup Attempting to open the mapped network drive prompts a new login window Enter the My Book Live Duo device username and password to reconnect the share allowing it to be accessible again until the next reboot For more information on this problem see Knowledge Base Answer ID 6745 Creating a Shortcut to the USB Drive Windows only Select Create Shortcut on the WD Quick View submenu for your USB Drive An icon representing the USB drive displays on the desktop CONNECTING A USB HARD DRIVE 124 MY BOOK LIVE DUO USER MANUAL The My Book Live Duo device is a limited user serviceable product that allows for replacing the hard drives in th
47. 0 35KB Application 10 2011 6 06 44 PM PerfLogs j Program Files IM Bonjour M Common Files eM DVD Maker Ti Internet Explorer p en US LJ JL SIGNUP vM iPod eM bin ome Tunes eM mcafee 4 d Select the check boxes for the individual files or folders that you want to back up Note that clicking a folder check box automatically selects all of the subfolders and files in the folder Click Apply Changes to create a custom backup plan and update the content gauge for your My Book Live Duo drive Clicking Revert clears all of the check boxes and displays the initial default configuration Click Start Backup to begin backing up the selected files or folders and proceed to step 10 on page 32 10 During the backup e A progress bar and message at the top of the screen indicate the amount of data that has been backed up For a category backup the blue background in the content gauge for your computer s internal hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background for categories or files in the content gauge for your My Book Live Duo drive changes to blue as the backup completes You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background The Start Backup toggle button changes to Stop Backup for stopping the backup Appearance of a backup successfully f
48. 2 Click the Save button Network Settings The Network tab displays the drive s MAC and IP addresses You can set network options such as network mode enable FTP protocol for secure file transfer and create a workgroup v LAN Configuration Internet Access Good MAC Address 00 90 a9 f6 3c 5b IP Address 192 168 1 12 Network Mode Static DHcp Workgroup FTP LAN Configuration 1 View or modify the following LAN home or office network settings Internet Access The current status of internet connectivity for network functions such as NTP firmware update checks and remote access connections MAC Address Uniquely identifies the drive CONFIGURING BASIC SETTINGS 65 MY BOOK LIVE DUO USER MANUAL IP Address Identifies the current IP address Network Mode Select the method of assigning the drive s unique IP address e DHCP Client causes the My Book Live Duo device to obtain an IP address and associated settings automatically from the local DHCP server or e Static IP lets you set an IP address manually You will be prompted for IP Address Netmask Gateway and DNS Server If you don t know this information please check your router settings 2 Click the Save button Workgroup A workgroup is aname you assign to each member of a group of computer network devices in a network environment The devices that have the same workgroup name can easily exchange information through the network A w
49. 2 Product Overview 0000 eee ee es 3 About the SY SIC is 44 ned 5 Seok wed owes Raw eae aed 3 FPegtCSam 4 nq aque Ge ea ee ee Re ee a oe Oa ae Bee ee a 3 Package COMENS serrera rii tnr ir LE hee hs Me Oe eee a 5 System Requirements 0 0 00 cc a 7 Preinstallation INStruUCtIONS aaaea ee ee 8 Handling Precautions 265044 ee wadew pene ewes wee Pe Rae es 8 SOCOMCONONS ran ae au ved eee A AE OEELA 8 PIOCUCE VIEW 6 aque Ge eae eae ee Re ee ae aoe Oa ae Be ele a 9 3 Connecting the Drive and Getting Started 10 Connecting the Drive to Your Network 0 000 eee eee 10 Getting Started Using the CD Windows and Mac 12 Getting Started Without the CD Windows 7 Vista amp Mac 19 What Can Do NOW auauna ees 23 4 Backing Up and Retrieving Files 24 Using the WD SmartWare Software Windows Only 24 Using Windows 7 Windows Vista Backup 005 40 Using Apple Time Machine 00 es 41 5 Managing Your Drive With WD Quick View 46 Accessing WD Quick View Shortcut Options 46 Checking Drive Status 2 te eee 47 Launching WD SmartWare Windows only naasna aaaea eee 47 Exiting WD SmartWare Safely Windows only 000 48 ORECNING oDd ES sds 64055 6404 o eeee Sake Bee e ra then eas a 48 Launching the My Book Live Duo Dashboard 49 Mapping the Drive Windows only 0 000 eee 49 Creating a Shortcut to the Pu
50. 86 MY BOOK LIVE DUO USER MANUAL Backing Up a My Book Live Duo Drive With Safepoints With the included safepoint technology you can automatically make a second copy of your My Book Live Duo data to store on another My Book Live Duo device an available network share or a USB drive Now you have double safe protection for all your media and ultimate peace of mind What is a Safepoint A safepoint is a snapshot of your My Book Live Duo device at a specific time stored on a compatible network attached device such as another My Book Live Duo device The safepoint is a collection of all of the data on your drive including users shares WD SmartWare Apple Time Machine or Windows 7 Vista backups and associated device configuration details In the unlikely event that your My Book Live Duo device fails you can completely recover your data from a safepoint to a factory fresh My Book Live Duo device Creating a Safepoint To create a safepoint for your My Book Live Duo device 1 Click Backups on the navigation pane and then the My Book Live Duo Backups tab v Manage List Help There are currently no safepoints for your My What is a safepoint Book Live Duo Creating safepoints Navigate to the Create tab and follow the instructions to create a new safepoint Updating safepoints Recovering from a safepoint Manaaing safepoints 2 Open the Create section v Create MyBookLiveDuo Scan Network Create a safepoint on an
51. An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product REGULATORY AND WARRANTY INFORMATION 134 MY BOOK LIVE DUO USER MANUAL determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration Serial number required via http support wdc com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Phone 949 672 7000 E mail support wdc com REGULATORY AND WARRANTY INFORMATION 135 Index A AC adapters 6 Accessing Learning Center 53 Accessories 7 Alert amp Event Notifications 64 A
52. Capacity is used to store your data and half is used for a second copy If one drive fails your data is protected because it is duplicated on the other drive Complete out of the box solution My Book Live Duo comes complete with two WD large capacity hard drives offering high capacity low power consumption and cool quiet operation The drives are factory tested within the enclosure for optimized performance and WD quality you can count on Shared storage for all your computers Ihe perfect dual drive solution for centralizing and sharing data on your wired or wireless network Connect the My Book Live Duo device to your wireless router to share and access files with any PC or Mac computer on your network PRODUCT OVERVIEW 3 MY BOOK LIVE DUO USER MANUAL Speed without compromise Built with an 800 MHz RISC processor for maximum performance to power all your applications from streaming to remote access Designed around the most recent advances in Ethernet chip technology My Book Live Duo device delivers best in class read speeds faster than traditional USB drives Your media and files on your own personal cloud Create your own personal cloud without the monthly fees and mysterious location of your data Store your media and files in the system and access them securely over the Internet with any PC or Mac computer Or use WD s mobile apps for easy access with your tablet or smartphone Now streaming to your HDTV Wat
53. Clear the check box if you do not want to block the player When you change the settings the drive automatically saves your change 6 To scan for new media players click the Rescan button The Rescan in Progress message displays When the rescan is complete the new list of media players displays in the media server table Note The system rescans the media players automatically 7 Toreview status information click the gt beside Status Status Media Server Version Last Database Update Thu 08 Dec 2011 08 31 34 AM PST Music Tracks Pictures Videos 2 2 2 0492 446 1 i Rescan o Rebuild iy Status information includes the version of the DLNA software the date and time your settings were updated and the number of music tracks pictures and videos that were streamed 8 For DLNA to look for only updated music and picture files on your drive click the Rescan button below the table PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 113 MY BOOK LIVE DUO USER MANUAL 9 For DLNA to read all of the music and picture files on your drive click the Rebuild button below the table Rebuilding is more thorough than re scanning but can take more time Note Re scanning and rebuilding take place automatically You only need to use the buttons if you are having a problem Media Types Supported Note Some devices may not support playback of all these files Please refer to your device
54. For information on using WD Quick View see Managing Your Drive With WD Quick View on page 46 Note Once you install WD Quick View you can upgrade it in a similar way Instead of the Start Install button a Start Upgrade button is available CONNECTING THE DRIVE AND GETTING STARTED 16 MY BOOK LIVE DUO USER MANUAL Step 3 Perform Next Steps 1 Click the Next Steps button on the Install Complete screen or the Next Steps link in the navigation panel at any time to display the Next Steps screen Note Discovery must take place before Next Steps is available WO MY BOOK LIVE DUO YV Welcome Y Discover V install Open your My Book Live Duo F open 2 Open your My Book Live Duo to display all the folders in the Public share Choose a backup strategy for Windows or Mac from a variety of backup options Set Up My Book Live Duo o Name your drive create users and shares create snapshots of the My Book Live and more Set Up Your Personal Cloud o Access your data on the go with WD hotos and WD 2go apps or through the web using a PC Mac Next Steps screen for Windows WD MYBOOK UVE DUO Y Welcome Y Discover vV install Open your My Book Live Duo F open o Open your My Book Live Duo to display all the folders in the Public share Choose a backup strategy for Windows or Mac from a variety of backup options Set Up My Book Live Duo o Name your drive create users and shares
55. Full access means the user can make changes to the share for example by adding or deleting files Read only access means the user can only look at the files If you do not want the user to have any access to the share make sure the check box Is blank For example the Administrator Dad and Mom have full access to the family videos but Sally can only view the videos 5 Click the Save button Creating a New User While working with the Shares option you may want to create a new user and assign share access privileges at the same time 1 Select a share from the list to display share detail Share List Share Detail Public Share NMame pawuse Oo 1 GE ore om BAD Description i w newuser _ 0 Mesa erno Fite bald Media Serving ry ra My_Book News go Share Access Create New User Puts u Private UserName x Required cancel I save 2 Click the Create new user button in the Share Access section on the right A Create New User box displays over the screen Create New User User Name Grandma Full Name Grandma Password Required 3 Complete the information as you did in Creating a User on page 78 4 Click the Save button MANAGING SHARES 83 MY BOOK LIVE DUO USER MANUAL Making a Share Public If you decide there is no reason to limit access to a private share convert it to a public share 1 Select the private share in the Shares list and select the Public op
56. G BASIC SETTINGS 70 MY BOOK LIVE DUO USER MANUAL Remote Access Settings The Remote Access page enables you and other users to access your files on the go You can access photos and files stored in the My Book Live Duo device using the WD Photos and WD 2go mobile apps and set up remote and secure web access to stored files by means of the WD2go com website Configure Configure settings for remote access to your My Book Live Remote Access W Enable Connection Status Connected Relay connection established For best performance enable UPnP on your router to establish a direct connection Connection Options Automatic Q Mobile Access Web Access Advanced For instructions on setting up remote access on this page and then using the WD Photos and WD 2go see Accessing Your My Book Live Duo Remotely on page 94 Media Server Settings The Media page enables you to define DLNA Digital Living Network Alliance access so that you can enjoy media in every room in your house Note DLNA and ITunes only works on your network DLNA Media Server DS d n a Streams music photos and videos to any compatible device throughout your home Media Streaming Enable Status gt iTunes For instructions on configuring your DLNA Media Server and ITunes settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page 112 Storage Settings
57. H Total chanced lew 4 4 TH Total Duis for Dactep Oot Gecke Up Tasi ofa Bas 1 54 TO Free af HE Mi 3 On the Backup screen IF you want to back up THEN on the internal hard drive All of the categories of files Proceed to step 4 on page 30 Selected categories of files Skip to step on page 30 All of the files and folders Skip to step 8 on page 31 Selected files or folders Skip to step 9 on page 32 BACKING UP AND RETRIEVING FILES 29 MY BOOK LIVE DUO USER MANUAL 4 To back up all of the categories of files on the My Book Live Duo device a Verify that the backup mode is category by ensuring that Ready to perform category backup appears at the upper left corner of the Backup dialog Backup Retrieve Ready to perform category backup i z MININT 35HRP9O OSDisk C 917 8 GB Total Tic ara ae Data For Backup If the backup mode is file backup and Ready to perform file backup appears at the top of the screen then click the Switch to File Backup button in the lower left corner and OK at the Switching Backup Plan prompt b Click Advanced View in the middle of the screen to open the backup by categories box and verify that the check boxes for all six categories are selected vy Advanced View Name Size M Documents 225 65 MB W Mail 9 95 MB W Movies 238 57 MB i Music 16 57 MB iw Other 2 72 GB W Pictures 955 92 MB Apply Changes c As required select any cleared c
58. It methodically tests each and every sector of your drive You will be prompted as to the condition of the drive once the test is performed The full drive test may take hours to complete depending on the size and data configuration of your drive v Diagnostic Diagnostic Test Short Test Full Test To run a test 1 Select Short Test default setting or Full Test and then click the Run button A progress bar displays Messages indicate that the test is running and whether the drive passed or failed the test 2 Ifthe drive passed the test click the Close button to return to the Utilities page If the drive fails the test click the Customer Support button to get assistance CONFIGURING BASIC SETTINGS 67 MY BOOK LIVE DUO USER MANUAL Factory Restore Note For information about using the Reset button to return the password and network mode to factory settings see Resetting the My Book Live Duo Device on page 128 WARNING The steps detailed below will result in loss of all data This data cannot be recovered In this area of the Settings page the Administrator can choose a short factory restore or a full one The drive loses all information and the Administrator password returns to none wv Factory Restore Restore Type Quick Factory Restore Q Full Factory Restore Start Note A Quick Factory Restore formats the drive while a Full Factory Restore securely erases the d
59. LIVE DUO USER MANUAL Listing Computer Backups Viewing the List of Computer Backups Deleting a Backup Backing Up a My Book Live Duo Drive With Safepoints Listing Computer Backups The My Book Live Duo dashboard Backups page lists and provides information about computer backups stored on the My Book Live Duo and enables you to delete them Viewing the List of Computer Backups Note Backups created using Windows Vista and Windows 7 procedures do not display here 1 Click Backups on the navigation panel The Backups page opens MININT SSHKPSO m Backups 4 or Backup Type Seartwart Last Bachon M cing Up Your Har Seething up a Beech lor Wyo A list of backups on your My Book Live Duo device displays For each backup the list displays the network attached device storing the backup backup size backup type WD SmartWare or Time Machine and date of last backup 2 If you would like information about backing up your files using WD SmartWare Time Machine or Windows Backup click the appropriate link in the panel on the right Deleting a Backup WARNING When deleting a backup remember that you are erasing all of the files in the backup Important Please be sure to cancel the scheduled backup separately to prevent the recreation of this backup 1 Click the trash can icon mi to the right of the backup 2 In response to the confirmation message click the Delete button MANAGING COMPUTER BACKUPS AND SAFEPOINTS
60. My Book Live Duo device on your network 4 Depending on the player you have you may need to access a Settings Network Setup page in the user interface to establish connection so that your player can link to your My Book Live Duo device Please refer to your player s user guide for specific instructions DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Book Live Duo device Go to htto www dina org for a list of DLNA certified devices and for further information Accessing My Book Live Duo Using iTunes iTunes Overview You or anyone connected to the My Book Live Duo device can use iTunes to play stored music files This service creates a virtual music library on the device and treats it as an iTunes repository making it possible to stream music files from the My Book Live Duo device to Windows or Mac computers running iTunes Note ITunes 10 4 or later only supports music files To access your video files use Tunes version 10 2 or earlier See Knowledge Base Answer ID 8412 for additional information on ITunes supported versions The iTunes Media Server supports the following file types e AAC e MP3 e WAV e MPEG 4 Note Tunes scans any shares that have the Media Serving setting enabled including the Public share by default See Knowledge Base Answer ID 8665 for additional information on ITunes Server support
61. O REMOTELY 105 MY BOOK LIVE DUO USER MANUAL Registering a Web Access Account Create view and manage your web access accounts from the Web Access section of the Remote Access page To register a web access account 1 To enable Web Access make sure that the Enable Remote Access check box is checked in the Configure section of the Remote Access Page The Connectivity Status must be Ready or Connected 2 Navigate to the Web Access section of the Remote Access page Web Access Account List Help Access your files from a PC or a Mac anywhere anytime About Web Access Registering a Web Access Account WD 2go 3 Click the Register button to display the Register New Account panel Web Access Register New Account Select User admin Your name Alma Smith Enter Email Address alma abc com Instructions 1 Register an account with an email address 2 Follow instructions in the email and complete the registration process 3 Log in to www wd2g0 com to start accessing files from your My Book Live Duo Cancel Submit Required Advanced Help Access your files from a PC or a Mac anywhere anytime Remote Access to Your Personal Cloud Enabling Web Access Registering a Web Access Account Using WD 2go to Access Your Cloud 4 Enter your name and email address of the user for whom you are registering an account and click the Submit button Note Whe
62. Pod touch iPad Android tablet or Android smartphone Package Contents e My Book Live Duo personal cloud storage e Ethernet cable e AC power adapter e Installation and software CD e Quick Install Guide PRODUCT OVERVIEW 5 MY BOOK LIVE DUO USER MANUAL j a My Book Live Duo Home network drive ey Installation CD with Quick Install Guide application software and user manual AC adapter Ethernet cable Global AC Adapter Configurations S6CEe PRODUCT OVERVIEW 6 MY BOOK LIVE DUO USER MANUAL For information on additional accessories for this product visit US www shopwad com or www wdstore com Canada www shoowd ca or www wastore ca Europe www shoopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wdc com and see Knowledge Base Answer ID 1048 System Requirements Operating System Windows Mac OS X e Windows XP SP3 e Leopard e Windows Vista e Snow Leopard e Windows 7 e Lion WD 2go web access is not compatible with For Lion you will need to install the 64 bit Windows XP Java runtime client For additional information visit htto support apple com kb adl1 42 1 Note Compatibility may vary depending on your computer s hardware configuration and operating system For highest performance and reliability install the latest
63. Share my media find your shared media How does sharing change firewall settings WOIW 1 is a private network Devices that you allow can te Select a media type Music Pictures or Video and click MyBookLiveDuo a Windows Media Player Double click the media file you want to play COU gt MyBookLive gt Music gt All music Organize v Stream v Create playlist v Album E Library 25 O Clock gt Playlists JE All The Lost Souls 4 JJ Music wy John Henry A Artist m State Songs Album Then And Now Genre Keeper Of The Flame E Videos J kcas Lead Sails Paper Anchor Pictures El IAm Me m Recorded TV U3 System F gi Very Best of David Hasselhoff Hey Then And Now E Americana i B Sides and Rarities Other Libraries Gold My Book Live Du B calito Jc 2 Greatest Hits k Artist ra Africa Brasil Album Fs Unsupervised Genre v m B Sides and Rarities Fas Media Guide v WD Media Players You can connect the various WD Media Players to your home network for access to media content stored in a network drive such as the My Book Live Duo device For details on using a WD Media Player to access files on your My Book Live Duo drive see Knowledge Base Answer ID 8676 or refer to your WD Media Player user guide Xbox 360 For details on using an Xbox 360 device to access files on your My Book Live Duo drive see your XBox 369 product manual
64. a private share if the user s name and password are the same as for logging into the computer a user name and password are not required If they are not the same visit http support wdc com and see Knowledge Base Answer ID 5681 MANAGING SHARES 84 MY BOOK LIVE DUO USER MANUAL IF you want to open a THEN for share using WD Quick View in the menu bar Public and Private Shares Mac OS X 1 Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live Duo drive to display the submenu 2 Select Open on the WD Quick View submenu The shares display in a second submenu 3 Select the desired share For a private share if prompted for a user name and password enter those associated with your user account on the My Book Live Duo dashboard see Creating a User on page 78 For a Public share if prompted for a user name and password select Guest Windows XP Public Share Click Start gt My Computer 2 Under Network Drives double click the Public folder on your drive Windows Vista Windows 7 1 Click gt Computer 2 Under Network Location double click the Public folder on your drive Mac OS X Public and Private Shares 1 Open a Finder window and locate your My Book Live Duo drive under the Shared heading in the side bar 2 Double click the drive to display the Public share and any private shares to which you have access MANAGING SHARES 85 MY BOOK
65. ady for use Drive Name MyBookLiveDuo v Details Drive Description My Book Live Duo Network Storage Drive Letter Y Change Ed Map network drive Ea Create a desktop shortcut to MyBookLiveDuo e fthe process does not find a My Book Live Duo on the network the Connecting your Drive screen appears Proceed to Connecting and Troubleshooting on page 18 Note The CD enables UPnP Framework in the Windows XP firewall if it has not been enabled previously UPnP Framework must be enabled for the discovery process to detect your drive For more information about enabling UPnP Framework see htto supoport microsoft com kb 88625 7 8 e f more than one drive was discovered select your My Book Live Duo from the Drive Name drop down list The screen displays a default description in Drive Description Note You can change the name and description of the device later when you configure the drive using the My Book Live Duo dashboard see General on page 61 2 lo display drive properties click the Details link A pop up window lists the model name IP address and MAC address Click the Close link MyBookLiveDuo Details Model MyBookLiveD ug IP Address 1927 168 1 12 MAC Address 00 90 a9 76 3c 5b 3 The Drive Letter field displays the next available drive letter on the network to which you map the drive If you do not want to map the drive to that letter you have the following options e lf you do not
66. ailable for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at htto support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a part
67. ally check for WD SmartWare software updates i 2 Select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option If selected the WD SmartWare software links you to the WD Web page where the download is available Creating Drive Settings Click the Set Up Drive button to open WD Quick View for details on how to manage your My Book Live Duo drive settings See Using the My Book Live Duo Dashboard on page 55 BACKING UP AND RETRIEVING FILES 39 MY BOOK LIVE DUO USER MANUAL Using Windows 7 Windows Vista Backup If you choose not to use WD SmartWare software for backing up files to the My Book Live Duo you can use Windows Backup Windows Backup The Windows Backup features of Windows Vista Business Ultimate Home Premium and Enterprise and Windows 7 Professional and Ultimate versions enable you to back up media files documents email and other personal files to your My Book Live Duo drive If you lose files or your system crashes you can easily restore the files to your PC For more information on Windows Backup consult Microsoft s documentation Windows Vista Backup 1 Click and then Control Panel e f a Found New Hardware screen displays click the Cancel button 2 Click Control Panel gt System Maintenance gt Backup your computer and follow the steps in the wizard When prompted to select where you want to save you
68. ant Before shutting down ensure that no files are being transferred to or from the device Check the LED on the front of the drive to make sure it is not blinking Blinking indicates that the unit is processing information for example backing up or transferring files WARNING Do not unplug the drive during shutdown 1 Select Shut Down on the WD Quick View submenu to display the WD SmartWare Shut Down screen WD SmartWare Shut Down MyBookLiveDuo MyBookLiveDuo Enter owner password You are aboutto shut down your network device Any backups or file activity will be interrupted 2 Enter the administrator s password or leave blank and then click the OK button The drive shuts down Monitoring Alerts Flashing Icon and Balloon Alert On both Windows and Mac systems the WD Quick View icon flashes to indicate the drive may be overheated or about to fail In Windows a balloon alert displays as well Note If the drive overheats Dower it down and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING YOUR DRIVE WITH WD QUICK VIEW 51 MY BOOK LIVE DUO USER MANUAL WD Quick View Alerts Option An option on the WD Quick View submenu displays alerts such as e Drive is reaching maximum capacity e Drive is full and subsequent backups cannot take place Displays every five minutes until Soace Is made available e Updates are available To view drive alerts
69. are Access section moves to the right panel mr User Detail User Name te be o Full Name New user Password Update Password o Share Access Create New Share Share Name x 7 Nev acu cant J sve Creating a Private Share for a User 1 If you want to create a private share for the user in the Share Access section on the right panel click the Create New Share button A Create New Share box displays over the page Create New Share Share Name Barneyshare Description Barney video Media Serving A User Access Public Private C User Name i Oi ud admin i newuser Rocket i iG Required Cancel Save MANAGING USERS 79 MY BOOK LIVE DUO USER MANUAL Complete all required settings indicated by red asterisk and any optional settings as follows Share Name Assign a name to the share that clearly indicates the type of files it will contain Share Description Enter a brief description of the content in the share Note that share descriptions must begin with an alohanumeric value and can contain up to 256 characters Media Serving From the drop down list select All for music photos and video or None excludes all media User Access Select Private to limit the user s access to the share Click the Save button The new share displays in the Share Access panel with the Private amp indicator displaying Full access is automatically granted
70. atic Mobile Access gt Web Access Advanced 3 Enable or disable remote access and check the connectivity status of your My Book Live Duo device The possible connectivity states include Disabled User has not selected the Enable Remote Access check box Ready User has not added a mobile device or has not registered for a web access account yet Retrieving Information Retrieving remote access connectivity status Failed My Book Live Duo device could not establish a remote access connection with the mobile device or web access account Connecting My Book Live Duo device is trying to connect to a mobile device or a registered web access account Please wait Connected This is a direct peer to peer connection the desired state for better performance Connected Relay connection established The My Book Live Duo drive attempts to configure the network to allow direct connections whenever possible Some networks do not support the UPnP protocol which the My Book Live Duo device uses for those configurations If you desire a direct connection instead of a relay consult your router operating guide to determine UPnP compatibility Additionally some ISPs implement double NATing which renders your router s IP address unreachable for direct connection port forwarding In this situation consult your ISP for alternatives to enable port forwarded connections 4 Select a connection option from th
71. ay install WD Quick View later by clicking Install in the navigation panel Step 2 Install WD Quick View WD Quick View installs the WD Quick View icon in the Windows system tray or in the Mac OS X menu bar so that you can perform important functions such as launching WD SmartWare or checking drive status quickly e The Windows icon is blue Fal e The Mac icon is black E CONNECTING THE DRIVE AND GETTING STARTED 15 MY BOOK LIVE DUO USER MANUAL Wii MY BOOK LIVE DUO Welcome Discover Install WD Quick View D Quick View provides a quick and ea check drive status and launch WD SmarWare Next Steps WD Quick View e WD Quick View from the 8 00 AM tray or Menu bar to open apps access lt devices and check drive status Skip to Next Steps Start Install Click the License Agreement link and after reading the agreement click the Accept check box Click the Start Install button A progress bar displays until the Installation Complete screen appears The Windows system tray now displays the Fa icon the Mac OS X menu bar now displays the icon a Wa MY BOOK LIVE DUO YV Welcome Y Discover Installation Complete v ID Quick View has been successfully installed To use WD Quick View o access your drive click WD Quick View from the system tray Next Steps 8 00 AM Click Next Steps to view or set up additional options for your MyBookLiveDuo Next Steps
72. blic Share Windows only 49 Viewing Drive Properties n asa aaaea 50 MYPOI TIVE DUO TABLE OF CONTENTS ii USER MANUAL Monitoring SIOKAG Cinna etn 6 36 Sb Be Rak RE ae ees 51 safely Shutting DOWN 0 ee ee ol Mentoro CWS ao ie aan deen er acts oea e a a e we 51 Accessing the Learning Center 0 0 ee 53 Ejecting A USB Storage Device Using Quick View 53 Uninstalling the WD Quick View ICON nnana aaaea 54 6 Using the My Book Live Duo Dashboard 55 Launching the My Book Live Duo Dashboard 55 Starting the My Book Live Duo Dashboard nanana aaaea aaa 56 Understanding Dashboard Components 000 eee or Obtaining Customer Support 2 eee 58 Wat Gan DO NOW s rrai hea cin aldose Blo Ada Ache he ae UR Ge Mase ean ah 60 7 Configuring Basic Settings 0 26 61 OYSICIM SENGS o rema madainn k neds oa aabaoe ae Baek meee es 61 NGIWOKK SEHINGS cate eed we hg A Od ack oe BK G eee eats 65 Utilities SCtUINGS s s fuego Ried dg Sek Se Red OR Eas Roe eee 67 Remote Access Settings 2 cc eee eee 71 Media Server Settings 0 ee eee 71 raoe SEUINOS ay a aana Se Se hk 2 dee T1 8 Managing Users 0 000 ee 11 VOW NSS CS ete ces op espe acticin A ties pe oy MAI dy Ais OEE Tak apie REAS TT Creating AUSE eaea ea aa se ie Ea i a 78 Creating a Private Share fora User unaua aaaea 79 Changing a User s Password sc n os a aie Gale ae be am
73. button and then continue with Remote Access Settings on page 71 Continue with Playing Streaming Videos Photos amp Music on page 112 Connecting and Troubleshooting The Connecting Your Drive screen appears when Discovery cannot find a drive Wii MY BOOK LIVE DUO vV Welcome 2 Connecting your Drive 3 Masel Follow these steps to connect your drive Plug your My Book Live Duo into a working outlet Connect your dri ve to your router Make sure that a solid green light appears on the front of your drive Follow the graphical instructions and tool tips for information about each step 2 Click the Find Drive button e fthe drive is found the My Book Live Duo Found screen appears Continue with Step 1 Discover the My Book Live Duo Drive on page 13 CONNECTING THE DRIVE AND GETTING STARTED 18 MY BOOK LIVE DUO USER MANUAL e f the drive is not found the Troubleshooting screen appears offering more information about connecting the My Book Live Duo WO MY BOOK LIVE DUO V Welcome 2 Troubleshooting 3 sel Your My Book Live Duo drive was not found To verify that it is connected please check the following La AS es y x s gt Check your cable connections i mes N gt Be sure that your drive displays a solid green light Check your network to be sure it is working properly More Help Try Again 3 Follow the screen inst
74. ce and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live HD media player or DLNA 1 5 Digital Media Adapters and other PCs on your home network Visit http www dina org for further information on DLNA To enable a your My Book Live Duo device to stream content to your media player s 1 On the Navigation panel of the My Book Live Duo dashboard click Settings and then click the Media tab 2 Click DLNA Media Server to open the section PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 112 MY BOOK LIVE DUO USER MANUAL 3 Select the Enable check box for DLNA enabled by default vw DLNA Media Server ed na Streams music photos and videos to any compatible device throughout your home Media Streaming W Enable Status i Tunes 4 To view a list of your media servers click the down arrow to expand the Media Streaming section v DLNA Media Server ed Na Streams music photos and videos to any compatible device throughout your home Media Streaming W Enable Media Players Block Name Description MAC Address IP Address Generic Media Receiver Generic Media Receiver 00 00 00 00 00 00 0 0 0 0 Rescan Status 5 To block a media player from receiving the data stream for example parental control in the Media Players list select the Block check box next to the row for the media player you d like to block
75. ch your daughter s birthday party video or show off your vacation slideshow on your TV The built in media server streams music photos and movies to any DLNA certified multimedia device such as a WD TV Live network media player Blu ray Disc player Xbox 360 PlayStation 3 and connected TV It is DLNA 1 5 amp UPnP certified Automatic wireless backup for all your computers Protect your precious memories and back up all the PC and Mac computers on your network to one reliable location On Windows computers you can use the included WD SmartWare software and every time you save something it is instantly backed up On Mac computers you can use all the features of Apple Time Machine backup software to protect your data Serve up your music with iTunes The drive includes iTunes server support so you can centralize your music and stream it to any PC or Mac computer using iTunes Easy to set up easy to find on your network Set up is a snap In just a few minutes you are up and running Mac Windows 7 and Windows Vista computers will automatically find your My Book Live Duo system in seconds If you re running Windows XP our simple installation software makes it easy to set up the drive Add an extra layer of protection for your files You can automatically make a second copy or safepoint of your My Book Live Duo on another My Book Live Duo or NAS drive on your home network Now you have extra safe protection fo
76. chine Open Time Machine Preferences Time Machine begins backing up your files The first backup may take some time but subsequent backups are faster because Time Machine only backs up new or changed items A status bar displays the progress of the backup SS Backing up 1 675 826 items 2 5 ME of 44 95 GB Time Machine backs up your computer every hour and keeps the following backup sets e Every hour for 24 hours e Every day for the past month e Weekly until the My Book Live Duo drive is full Note If a backup is interrupted for example if the computer goes into sleep mode or the My Book Live Duo is disconnected it will resume automatically once the computer Is available If you change the name of the My Book Live Duo previously set Time Machine backups delay or fail To fix the problem resume backing up by re selecting the drive in the Time Machine Preferences screen To see information such as available capacity and the date and time of the oldest latest and next backup select Open Time Machine Preferences on the Time Machine drop down menu 0 OC Time Machine a Name TimeMachine c MyBookLiveDuo Available 970 96 GB of 991 67 GB um Oldest Backup Select Disk Latest Backup Options Backing Up P 722 6 MB of 2 11 GB Time Machine Time Machine keeps Hourly backups for the past 24 hours Daily backups for the past month OFF ON Weekly backups for all previous mon
77. click the drive or right click and select Invoke Windows 7 Vista XP 1 Click gt Network 2 Locate your My Book Live Duo drive 3 Double click the drive or right click and select View device webpage from the resulting menu Mac OS X 1 Click the Safari icon gt bookmark icon WJ gt Bonjour E 2 Double click the My Book Live Duo drive on the network A browser or Windows Explorer 1 Use the name or IP address of your My Book Live Duo device as the address or URL prn http mybookliveduo local 2 Click Go USING THE MY BOOK LIVE DUO DASHBOARD 55 MY BOOK LIVE DUO USER MANUAL Starting the My Book Live Duo Dashboard The first time you access the My Book Live Duo dashboard the Default Language page displays 1 AD wy BOO LIVE DUO Default Language C Select the default language from the drop down list 2 Click the License Agreement link and after reading the agreement click I Accept 3 Click Start The Home Page displays WoO MYBOOK LIVE Secure Your Device Settings fa Users Shares Backups 2 Support Letus help you Create Users After you select an option the navigation panel slides to the left and the selected page appears USING THE MY BOOK LIVE DUO DASHBOARD 56 MY BOOK LIVE DUO USER MANUAL Understanding Dashboard Components The typical My Book Live Duo dashboard page offers options for viewing and entering information and provides assistance and notification
78. com rn wadphotos asp For more features and instructions see the app s online Guide Me page and tips and go to htto wdphotos wdc com ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 102 MY BOOK LIVE DUO USER MANUAL Installing the WD 2go Mobile App 1 Download the WD 2go app from the Apple App Store or Android Market and install it on your mobile device 2 Launch the WD 2go app to display the Welcome screen n n 4 Tap the My Book Live Duo drive to display the Add Device screen ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 103 MY BOOK LIVE DUO USER MANUAL 5 Enter the activation code you generated on your My Book Live Duo s dashboard see Adding a Mobile Device Connection on page 98 and tap the Activate button Codes are valid for 48 hours from the time of request and can be used one time only ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 104 MY BOOK LIVE DUO USER MANUAL 7 Tap a share to display its files pa Note lf you have problems installing WD 2go visit httpo websupport wde com rn wd2go asp For more features and instructions see the app s online Guide Me page FAQs and tips or go to htto wd2go wdc com Setting Up Web Access Through WD 2go WD 2go gives you access to all the files in your personal cloud no matter where you are as long as you have access to the Internet from your computer ACCESSING YOUR MY BOOK LIVE DU
79. d NTP Service and date the new primary server Date This field appears selected if the NTP Service check box is not From the drop down list select the current month day and year CONFIGURING BASIC SETTINGS 62 MY BOOK LIVE DUO USER MANUAL Time This field appears if the NTP Service check box is not selected From the drop down list select the current hour minutes and time period i e AM PM 2 If you have made any changes click the Save button Updates This section of the page enables you to set up the drive to update the firmware automatically or to manually check for an update file v Updates Description My Book Live Duo Firmware Version MyBookLive 02 30 04 153 Core F W Last Update Mon 10 Oct 2011 07 06 05 PM PDT New Firmware Update Check for Update Auto Update Enable sets automatic reboot A description current version number and date of last update of the My Book Live Duo Firmware display Important Wait for the My Book Live Duo drive to finish powering up approximately three minutes before configuring the drive You will Know it is ready when the LED turns solid or blinking green normal or blue standby Check for Update To manually check for new firmware availability and to optionally install new firmware 1 Click the Check for Update button The Checking message displays If an update is found click OK 2 If desired click the Install amp Reboot bu
80. d WAN streaming performance may be limited by upload speeds on your home Internet connection e Share your presentations on your iPad in 1024 x 768 resolution WD 2go supports most major file tyoes such as Microsoft Word documents Microsoft Excel spreadsheets and PowerPoint presentations For more features and instructions on using the WD 2go mobile app see its online Guide Me page and FAQs or go to http wd2go wadc com Note WD 2go brings your data from the My Book Live Duo device to your tablet handset or other portable devices using Google Android or Apple iOS WD 2go provides a convenient file list of the My Book Live Duo device contents and then launches your favorite player or viewer for any files you wish to open For file tyoes your mobile device supports see the device s manual About WD 2go Pro Mobile App 5 Access your files and photos stored on your Western Digital My Book Live Duo personal cloud storage Open view and share presentations and documents stream media and show off photos In addition to all the features found in the free version of WD 2go with WD 2go Pro you can also e Clip folders and files for offline access e Automatically sync folders and files from My Book Live Duo device to your mobile device e Lock access with a 4 digit pass code e Email files share files as a link print and open files with third party apps For more features and instructions on using the WD 2go Pro mobile app
81. desired iva MY BOOK LIVE DUO Waelacrn Dapil Faker HDD nage ADGA 250 008 Shares 1 Backups Support O Let us help you Create Shares CONFIGURING BASIC SETTINGS 74 MY BOOK LIVE DUO USER MANUAL External Storage The External Storage section enables you to view the status of the USB storage device connected to the My Book Live Duo and to disconnect the device if desired w External Storage USB Storage Westen Digital Extamal HOD g i zie Rem al EmTypie USE Dnit Monitoring USB Storage Settings Click External Storage 2 To view details about the USB Storage device click its icon Details include e USB Device Name e Manufacturer e Model e Serial Number e size e g 1 TB v External Storage USB Storage USB Device Details c Western Digital External HDD USB Device Name Western Digital Usage 80 GB 250GB Manufacturer Western Digital Model External HDD Serial Number 57442D574D414E4B363 03435303136 250GB CONFIGURING BASIC SETTINGS 75 MY BOOK LIVE DUO USER MANUAL Ejecting a USB Storage There are three ways to disconnect your USB device Ejecting via USB Icon i Select the USB Icon at the top of the screen then click the eject button E for the USB device The Eject USB Drive message displays informing you that ejecting the device will remove associated shares backup tasks for the drive will be interrupted and that you won t be able
82. dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings Troubleshoot problems Diagnose and repair network problems or get troubleshooting information network Home Office or Public PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 118 3 Select Home network and then click Close Select a location for the WOIW1 network Came _X_ This computer is connected to a network Windows will automatically apply the correct network settings based on the network s location Home network If all the computers on this network are at your home and you recognize them this is a trusted home network Don t choose this for public places such as coffee shops or airports Work network ie If all the computers on this network are at your workplace and you recognize them this is a trusted work network Don t choose this for public places such as coffee shops or airports Public network If you don t recognize all the computers on the network for example you re in a coffee shop or airport or you have mobile broadband this is a public network and is not trusted E Treat all future networks that I connect to as public and don t ask me again Help me choose
83. e drop down menu The possible connection options include Automatic Establishes a direct connection between your device and the router using UpnP If the connection cannot open the ports on the router a relay connection is established Connection Options Automatic Save RNS i a ir Sora ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 97 MY BOOK LIVE DUO USER MANUAL e Manual Establishes a connection through the two selected ports If ether port is unavailable a relay connection is established If you select the Manual connection option identify the External Port for Port 1 and Port 2 Options for Port 1 are 80 or 1024 65535 Options for Port 2 are 443 or 1024 65585 For additional information about creating a Manual connection see Knowledge Base Answer ID 8526 Connection Options Application Description External Port Internal Port Protocol IP Address My Book Live Duo WD 2go Port 1 80 80 TCP 192 168 1 11 WD 2go Port 2 445 443 TCP 192 168 1 11 Configure your router to map your My Book Live Duo IF address to ports Show me Save e Windows XP compatibility Establishes a connection through ports 80 and 443 lf these ports are unavailable a relay connection is established This option is required if you have a Windows XP OS Required Connection Options Windows XP compatibility Setting Up Mobile Access Set up and manage mobile access to your photos music documents and videos on
84. e enclosure Important Only WD large capacity hard drive assemblies can be inserted into the My Book Live Duo drive enclosure Visit htto support wdc com and search the Knowledge Base Answer 8644 for detailed instructions on obtaining a replacement drive for this product Use only WD hard drive assemblies or your warranty will be voided If the LEDs on the unit are flashing or you have received an alert the network drive may be faulty To determine which drive is faulty do the following 1 On the dashboard s navigation panel click Settings then click the Storage tab Review Drive A and Drive B to determine which drive is faulty 2 lf one of the drives has Failed or Storage Failed and note the letter of the drive for example Drive A In the event a fault occurs and you would like to service the device yourself visit WD Technical Support at htto support wdc com and search the Knowledge Base Answer ID 8644 for detailed instructions on obtaining a replacement drive When contacting Technical Support have the following items ready The My Book Live Duo device serial number date of purchase and the serial number of the internal hard drive s requiring replacement Once you have received the replacement drive s follow the steps below to replace the faulty drive Important To avoid electrostatic discharge ESD problems ground yourself by touching metal before handling the device Before getting started power off the unit
85. e it to the appropriate support team Request Support Pa Create and Save System Report Create a system report and save it to your drive to help identify and resolve network problems Support Resources Product Documentation FAQs Forum Contact Info GNU General Public License USING THE MY BOOK LIVE DUO DASHBOARD 58 MY BOOK LIVE DUO USER MANUAL Sending Your Log Files to Customer Support If you have a problem with the My Book Live Duo drive complete the online form on the Support page to generate a log and send it to WD s Customer Support team Another option is to manually generate a system log and save or email it e To run a system report and send it to WD Customer Support automatically Click the Privacy Policy link to review WD s privacy policy Click the Request Support button Sign into the WD Knowledge Base http support wde com if you have not previously done so Complete and send your request e o run and save a system report manually click the Create amp Save button Then save it to your computer If desired email it to WD Customer Support Obtaining Other Support e To obtain the most recently updated user manual click the Product Documentation link e To see answers to frequently asked questions and instructions click the FAQs link e Jo discuss your My Book Live Duo device with other users click the Forum link e To see WD phone numbers and other contact info
86. e unable to shut down by either method see am having trouble safely shutting down the My Book Live Duo on page 130 Important Before rebooting or shutting down make sure that there are no file transfers in progress Check the LED on the front of the drive to make sure it is not blinking Blinking indicates that the unit is processing information for example backing up or transferring files WARNING Do not unplug the drive during reboot or shutdown To reboot your drive 1 Click the Reboot Device button v Reboot Shut Down reboot o Shut Down Shut Down Device O The following message displays Notice You are about to reboot your network device any backups file activity or file transfers may be interrupted continue 2 Ifthe drive is not processing information or it is but you choose to proceed click the Continue button The following message displays Reboot Device is rebooting Please do not unplug the device or close this window during the rebooting process The drive shuts down and then restarts Wait until the green LED is solid before resuming work with the My Book Live Duo drive To shut down the drive 1 Click the Shutdown Device button v Reboot Shut Down Reboot o Shut Down Shut Down Device O CONFIGURING BASIC SETTINGS 69 MY BOOK LIVE DUO USER MANUAL 2 Amessage reminds you that shutting down may interrupt important processes Notice
87. eate a share and designate it as public or private For example if the share contains financial information you may want to make the share private Or if there are photos you would like a friend to see you can make the share public to certain users 1 Click the Create New Share button above the Share Access list to display Create New Share Shares Sh N comes Add new Shares and grant users full or view only access to the content you want to share Description About Shares Creating Shares Media Serving A Deleting Shares A o User Access Public Private 2 Complete all required settings indicated by red asterisk and any optional settings as follows Share Name Assign a name to the share Share Description Enter a brief description of the share to remind yourself of what it contains Note that share descriptions must begin with an alohanumeric value and can contain up to 256 characters Media Serving From the drop down list select None which excludes all media types or All for Photos Music and Videos User Access Select Public if you want all users to have access to this share or select Private to limit user access to this share MANAGING SHARES 82 MY BOOK LIVE DUO USER MANUAL 3 If you selected Private the User Access panel displays 4 To specify access to the new share select the Add check box next to the user s name and then select either full access or read only access
88. ed media types To enable iTunes 1 On the Navigation panel of the My Book Live Duo dashboard click Settings and then click the Media tab PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 121 MY BOOK LIVE DUO USER MANUAL 2 Click the gt beside iTunes to expand the iTunes section of the page v iTunes Enable the iTunes server to access your media through your iTunes player iTunes Server Enabled 3 To enable iTunes to access your music files through your iTunes player click the Enable check box iTunes is enabled by default 4 Click the Rescan button to update your media files When the iTunes rescan has been initiated message displays click the Close button Storing Content You can drag and drop media files into the corresponding folders in the Public share e g music files into the My Book Live Duos Public Shared Music default folder Streaming Media in iTunes iTunes is enabled by default in the dashboard See Media Server Settings on page 71 for more information Launch iTunes on your computer 2 Click MyBookLiveDuo under the Shared section of the left pane If you have copied music to the Public Shared Music folder or a video to Public Shared Videos and it is in a format supported by iTunes it should be listed in the right pane File Edit View Controls Store Advanced Help iTunes lalak D s She aa ME gt gt e Am j o Elvis Costello Notting Hi
89. ening shares 48 safely shutting down 51 shortcut to public share 49 shortcuts 46 uninstalling 54 viewing drive properties 50 WD SmartWare exiting safely 48 Home screen 27 launching 26 overview 24 pausing backups 38 setting auto update preferences 39 setting number of backup versions 38 setting retrieve folder 39 software settings 37 system files 28 Web browser compatibility 7 Windows Media Player version 11 116 version 12 118 Windows Vista Windows 7 backups 40 getting started without CD 19 public share 19 software folder 20 Windows getting started with CD 12 Workgroups 66 X Xbox 360 120 MY BOOK LIVE DUO USER MANUAL 139 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WWD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and My Book Live Duo WD SmartWare WD GreenPower WD 2go WD Photos WD TV Live WD TV Live Plus are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2012 Western Digital Technologies Inc All rights reserved Western Digital
90. ensions Pictures gif jog eong and other picture extensions Other Others that do not belong in the five main categories For a list of included file extensions search for Answer ID 3644 in the WD Knowledge Base at htto support wdc com BACKING UP AND RETRIEVING FILES 27 MY BOOK LIVE DUO USER MANUAL Note that e Moving the pointer over a category displays the number of files in the category e The System category shown against a dark gray background includes all of your operating system files that are not available for backup Files that are not backed up include system files program files applications and working files like tmp and log files e The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup These files are not available for backup Note Additional Files are files outside of the current backup How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to the My Book Live drive music movies photos documents email and other files After the WD SmartWare software categorizes the different types of files on the selected hard drive clicking the Start Backup button backs all of them up Or you can select specific files folders or categories of files to back up If your computer has more than one internal hard drive you must select and back up each one
91. ent remotewd com Windows cannot validate that the certificate is actually from remotewd com You should confirm its origin by contacting remotewd com The following number will assist you in this process Thurnbprint shal B60EF57F 83753987 C4C46A72 BA831851 96545295 Warning If you install this root certificate Windows will automatically trust any certificate issued by this CA Installing a certificate with an unconfirmed thumbprint is a security risk If you click Yes you acknowledge this risk Do you want to install this certificate 9 Click the Yes button ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 109 MY BOOK LIVE DUO USER MANUAL 10 In Windows click the Open in Explorer button next to the share you want to access Note For Windows XP if a reboot message displays click the Reboot Now button Wao My Book Live Duo System Administrator Shares 3 On a Mac click the Open in Finder button next to the share you want to access Wun My Book Live System Administrator Shares 3 11 Ifa Java message asks you to Allow or Deny the connection click the Allow button 12 You can now access your files Depending on your operating system settings your share may not appear automatically e On Windows once your share has mounted successfully a drive letter for the share displays under My Computer Vista or Computer Windows 7 You can use the drive letter like any other mapped network d
92. epoint6 5 17 Updating safepoints g Created on MYBOOKLIVE2T bans Updated 05 17 2011 04 05 03 PM a2 i Managing safepoints 2 lo enable auto updates for your safepoint go to the Manage section select your v Manage List Safepoint Details Safepoint5_5 17 Name Created on MYBOOKLIVE2T Updated 05 18 2011 05 43 24 PM i Auto Update Safepoint6_5 17 Created on MYBOOKLIVE2T Updated 05 17 2011 04 05 03 PM Safepoint5 5 17 safepoint and click the Auto Update Enable button in the right pane 3 If auto updates are already enabled you can edit the auto update settings on the details pane or disable the feature altogether You can set daily weekly or monthly updates to your safepoint if you choose to use this feature To have the process run in the background while you perform other tasks click the Run in Background button Clicking the progress bar in the status area displays detailed information about the operation such as the files being copied and the extent completed Important Changes made to data while safepoint operations are in progress are not guaranteed to be backed up immediately 4 Ifthe update process was not successful or was interrupted the Manage section displays the appropriate status Clicking the retry icon resumes the operation MANAGING COMPUTER BACKUPS AND SAFEPOINTS 91 MY BOOK LIVE DUO USER MANUAL Recovering from a Safepoint The
93. er data to the My Book Live Duo drive page 28 Restore my data from the My Book Live Duo drive to my computer page 33 Set up auto update of WD SmartWare Software page 39 Launch the My Book Live Duo dashboard on the Web page 55 Use the My Book Live Duo dashboard to customize my drive page 55 Open a private share page 82 Restore the My Book Live Duo firmware to factory defaults page 68 page 128 Update My Book Live Duo firmware page 63 Back up My Book Live Duo device by storing a safepoint snapshot of it on page 87 another compatible network drive or network share Access photos and files on the My Book Live Duo drive from my iPhone iPod page 94 touch iPad or Android device Access files on the My Book Live Duo device remotely at wd2go com page 103 Enable or disable My Book Live Duo applications such as ITunes page 71 Play and stream media from the My Book Live Duo device page 112 CONNECTING THE DRIVE AND GETTING STARTED 23 MY BOOK LIVE DUO USER MANUAL Using the WD SmartWare Software Windows Only Using Windows 7 Windows Vista Backup Using Apple Time Machine Using the WD SmartWare Software Windows Only WD SmartWare software is an easy to use tool that gives you the power to e Protect your data automatically Automatic continuous backup instantly makes a copy whenever you add or change a file Note Automatic backup protection is continuous as long as both your My Book Live Duo device and computer are connected
94. es Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 3 years in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at Its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distribut
95. from Gy 2 50 Ethel Merman Jack KI Greatest Hits of Broa Classica RE 90 s pints V At Last Single 3 02 Etta James At Last Blues xt Classical Music vV Going Under 3 35 Evanescence Fallen Metal F Music Videos V Bring Me To Life 3 57 Evanescence Fallen Metal if My Top Rated V Everybody s Fool 3 16 Evanescence Fallen Metal Recently Added V My Immortal 4 24 Evanescence Fallen Metal t Recently Played V Haunted 3 07 Evanescence Fallen Metal 4F Top 25 Most Played V Tourniquet 4 38 Evanescence Fallen Metal Vv Imaginary 4 18 Evanescence Fallen Metal V Taking Over Me 3 50 Evanescence Fallen Metal vV Hello 3 40 Evanescence Fallen Metal V My Last Breath 4 07 Evanescence Fallen Metal V Whisper 5 30 Evanescence Fallen Metal Y 4 gt 22 2 B 1382 items 4 7 days 9 59 GB w az 3 Double click a media file to play it PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 122 MY BOOK LIVE DUO USER MANUAL fn A mm A rf fF Th 7 Ey F a D Pe uel pal IIA vonnecing a U ob Mard Drive Connecting a USB Hard Drive Overview Connecting A USB Drive Mapping A USB Drive Windows Only Creating a Shortcut to the USB Drive Windows only Connecting a USB Hard Drive Overview When you attach a USB drive to the My Book Live Duo device you turn it into a network drive Now the USB drive has the following capabilities a When you connect an external USB drive such as a WD Passport a memory stick or a camera to the My B
96. ge T Support Provides links to product documentation a user forum FAQs and a customer support contact form USING THE MY BOOK LIVE DUO DASHBOARD 57 No Item MY BOOK LIVE DUO USER MANUAL Description 8 Let us help you 9 gt or V buttons 10 Device usage dock T Processing icon 3 Tool tips icon Not shown in screen example Displays information about performing the tasks noted in the scrolling list below The or sign enables you to show or hide the scrolling display Navigate through the tasks by clicking the back lt and next gt arrows beside the blue dots below the task Displays and hides screen sections Displays the device name information about the type of files stored and currently used capacity Displays when the system is processing information for example saving settings Displays to the right of some items Auto Update E Enabled sets automatic reboot Provides a brief explanation when you roll the mouse over the icon Obtaining Customer Support To open the Support page 1 Click the Support option in the navigation panel to display the Support page Automated Customer Support If you experience difficulty cick Request Support to automatically generate a diagnostic report After completion you will be directed to our customer support form with your network device s diagnostic required fields then submit your request to rout
97. ge MyBookLiveDuoy 1 Public on My Book Live Duo Network Storage MyBookliveDuoay 1 Control Panel 2 Copy your music files to the Shared Music folder 3 Follow the same process to place your videos and pictures into their respective Pictures and Video folders Important Make sure to sort and add your media content to the corresponding shared folders e g music files must go into the Shared Music folder If you do not do this your content will not display correctly through your digital media adapter Accessing My Book Live Duo from Media Players Now that you have copied your files to their corresponding folders you can use a variety of media players to stream media The following types are discussed in this section e Windows Media Player 12 comes with Windows 7 on page 115 e WD TV Live Live Plus HD Media Players on page 120 e Xbox 360 on page 120 e PlayStation 3 on page 120 e Other media players on page 120 BluRay Players Network Connected TVs Digital Picture Frames Network Music Player e Digital Media Adapters on page 121 e DLNA Devices on page 121 PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 115 MY BOOK LIVE DUO USER MANUAL Windows Media Player 11 Windows Vista Note Please go to the Microsoft Media Player support site for more information on using and updating your media player To stream media using Windows Media Player 11 Library 1 Click Control Panel gt Network and Inte
98. h WD Quick View Accessing WD Quick View Shortcut Options Checking Drive Status Launching WD SmartWare Windows only Exiting WD SmartWare Safely Windows only Opening Shares Launching the My Book Live Duo Dashboard Mapping the Drive Windows only Creating a Shortcut to the Public Share Windows only Viewing Drive Properties Monitoring Storage Safely Shutting Down Monitoring Alerts Accessing the Learning Center Ejecting A USB Storage Device Using Quick View Uninstalling the WD Quick View Icon After you install WD Quick View see Step 2 Install WD Quick View on page 15 the WD Quick View icon Fo displays in a Windows system tray and the D icon displays on a Mac menu bar You can quickly and conveniently perform the tasks listed above and described in this chapter Accessing WD Quick View Shortcut Options Windows 1 Right or left click the WD Quick View icon o in the system tray to display a menu 2 Move the pointer over or click to select your My Book Live Duo drive and display a submenu Open Dashboard Learning Center Map i Create Shortcut d Shut Down Alerts Properties MyBookLiveDuo MyBookLiveDuo About WD Quick View WD SmartWare Exit WO Smartare Exit 3 Select the desired option MANAGING YOUR DRIVE WITH WD QUICK VIEW 46 MY BOOK LIVE DUO USER MANUAL Mac OS X 1 Click the WD Quick View icon in the menu bar to display a menu 2 Move the pointer over the name
99. he My Book Live Duo dashboard see Creating a User on page 78 For a Public share if prompted for a user name and password select Guest MANAGING YOUR DRIVE WITH WD QUICK VIEW 48 MY BOOK LIVE DUO USER MANUAL Launching the My Book Live Duo Dashboard Select Dashboard on the WD Quick View submenu to launch the application The Welcome screen displays See Using the My Book Live Duo Dashboard on page 55 Mapping the Drive Windows only 1 Select Map My Book Live Duo name on the WD Quick View submenu The Map Network Drive screen displays Drive Folder What network folder would you like to map Specify the drive letter for the connection and the folder that you want to connect to Ms AMyBookLiveDue Public Browse Example server share W Reconnect at logon E Connect using different credentials Connect to a Web site that you can use to store your documents and pictures Finish Cancel 2 Select the desired letter from the Drive drop down list 3 Click the Finish button Note When Windows attempts to reconnect a Mapped Network Drive after a restart the Unable to reconnect mapped network drives error may appear This can occur if the username and password of the My Book Live Duo drive do not match the current Window s username and password information During the automatic reconnection process Windows may attempt to send the current Windows username a
100. he drive access the My Book Live Duo dashboard and open the Public share Step 1 Discover the My Book Live Duo Drive 1 On the Welcome screen click the Start Discovery button The My Book Live Duo Discovery progress screen appears Note The processing icon displays when the system is processing information for example when it is discovering the device My Book Live Duo Discovery Searching for My Book Live Duo on your network This may take several seconds please wait Cancel Search Note Clicking the Cancel Search button displays the Connecting your Drive screen providing assistance with connecting your drive to the network e f the process finds a My Book Live Duo drive on the network the My Book Live Duo Found screen displays along with a default description and a drive letter assignment In the navigation panel a check mark appears beside Discover CONNECTING THE DRIVE AND GETTING STARTED 13 MY BOOK LIVE DUO USER MANUAL Note The My Book Live Duo screens have several helpful features Placing the mouse over a tool tip icon co displays details about an option or term The Support link at the top right of the screen connects to a Help file on your CD To exit the screen click the Exit link at the bottom left of any page or press the ESC key on the keyboard WD MY BOOK LIVE DUO Welcome My Book Live Duo Found Install Your device has been located on the network and is re
101. he drive in again 1 With the device powered on insert a paperclip or narrow tipped pen into the reset button slot on the back of the unit 2 Press and hold down the reset button for four seconds The device reboots this may take up to three minutes TROUBLESHOOTING 128 MY BOOK LIVE DUO USER MANUAL Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the My Book Live Duo device Possible solutions are listed for each problem LEDs do not light up a Make sure the power cord is connected correctly a Make sure that the wall outlet has power Test it by plugging in another device The My Book Live Duo front panel light is yellow and the unit s Network Adapter LEDs do not light 1 Confirm the network cable is properly connected to the My Book Live Duo device and the network switch or router Make sure the network switch or router has power Use a different network cable and port on the network switch or router Temporarily swapping the My Book Live Duo s cable port with a working network device may identify any failing cables and ports My router has failed How do you manually map the drive letter Connect the device directly to the computer s Ethernet port Click Start gt My Computer Click My Network Places Windows XP or Network Windows Vista Windows 7 On the Tools menu select Map Network Drive Leave the drive set to the default letter
102. heck boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live Duo drive d Click Start Backup to begin backing up all categories of files and skip to step 10 on page 32 BACKING UP AND RETRIEVING FILES 30 MY BOOK LIVE DUO USER MANUAL 5 To back up selected categories of files a Verify that the backup mode is category by ensuring that Ready to perform category backup appears at the upper left corner of the Backup dialog b If the backup mode is file backup and Ready to perform file backup appears at the top of the screen click the Switch to Category Backup button then click OK on the Switching Backup Plan prompt 6 Click Advanced View in the middle of the screen to open the backup by categories selection box 7 Inthe backup by categories selection box a Select the check boxes for the categories of files that you want to include in the backup b Clear the check boxes for the categories of files that you want to exclude from the backup Advanced View Hame Size Documents 225 65 MB flail 555 MB Mowes 230 597 MB Music 16 57 MB Diher 272 OB W Pictures 958 92 MB Apply Changes c Click the Apply Changes button to refresh the Content Gauge for your My Book Live Duo drive d Click the Start Backup button to begin backing up the selected categories of files and skip to step 10 on page 32 8 To back up all of the files and folders on
103. icular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state REGULATORY AND WARRANTY INFORMATION 133 MY BOOK LIVE DUO USER MANUAL Warranty Information Australia New Zealand only For consumers purchasing products in Australia and New Zealand please refer to this warranty information Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarante
104. ign in to htto www wd2go com using the associated email address and password from step 1 Note When you initially access WD 2go you re required to create a password Enter your password in the New Password field then re enter the exact password in the Confirm Password field Click Submit ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 107 MY BOOK LIVE DUO USER MANUAL 3 The screen displays your WD NAS device s WD WD go Change Password Sian Out FAQs My WD Devices MyBookLiveDuo Copyright 2011 4 Select the My Book Live Duo device you would like to access lf your My Book Live Duo device is password protected enter your password in the Network Drive Password field Depending on whether you have remotely accessed a share before a Java application run request may appear 5 In Windows the following message displays If you do not want to see this message in the future select the Always trust content from this publisher check box Click the Run button Security Information The application s digital signature has been verified Do you want to run the application aes Name com wd nas4g mapdrive MapDrive Publisher Western Digital Technologies Inc From http mybookliveduo device55632 wd2go com ai rr rr r This application v ll run with unrestricted access which may put L your personal information at risk The publisher s identity has been al verified Run this applica
105. inished message means that the backup completed normally BACKING UP AND RETRIEVING FILES 32 MY BOOK LIVE DUO USER MANUAL e f any files could not be backed up the WD SmartWare software displays a Caution message indicating the number of files involved View link that you can click to see a list of the files and the reasons they were not backed up some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try Saving and closing all of your open files Closing all running applications including your email program and web browser Important The appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution is to relegate the drive to long term archive storage and Click the Help tab Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements 11 If you clicked Stop Backup at step 10 the Stop backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background SO you Can continue using you computer for other things during the backup To continue click either e Continue Backup to disregard your request and resume the backup e Stop Backup to follow through with your reque
106. ire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed f liquid has been spilled on the product lf the product has been exposed to rain or water lf the product does not operate normally when the operating instructions are fol lowed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition IMPORTANT USER INFORMATION 1 MY BOOK LIVE DUO USER MANUAL lf the product has been dropped or the chassis has been damaged Ifthe product exhibits a distinct change in performance contact WD Customer Support at hito support wdc com Recording Your WD Product Information In the following table write the serial number and model number of your new WD product found on the label on the back of the device Also write the purchase date and other notes such as your operating system and version This information is necessary for setup and technical support Serial Number Model Number Purchase Date System and Software Notes IMPORTANT USER INFORMATION 2 MY BOOK LIVE DUO USER MANUAL This chapter includes the following topics About the System Features Package Contents System Requirements Preinstallation Instructio
107. k to ensure no files are open or transfers are in progress Disconnect the Ethernet cable Wait 60 seconds Unplug the power cable TROUBLESHOOTING 130 MY BOOK LIVE DUO USER MANUAL am having trouble safely shutting down the My Book Live Duo continued If the LED is solid green indicating the drive is idle or blue indicating the drive is on standby the drive is ready to shut down 1 Disconnect the Ethernet cable 2 Unplug the power cable e Ifthe LED is white may look somewhat violet the firmware is being updated DO NOT ALLOW POWER TO BE LOST TO YOUR DEVICE as this could corrupt the firmware in the drive and cause data loss Loss of power may also cause the device to become unaccessible e fthe LED is any other color wait for it to turn green If it does not turn green consult Checking the Front Panel LED on page 11 TROUBLESHOOTING 131 MY BOOK LIVE DUO USER MANUAL Regulatory Compliance Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand only Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used i
108. lerts dashboard icon 57 list 57 monitoring with WD Quick View 51 Audio streaming in iTunes 122 B Backing up all file categories 30 Apple Time Machine 41 files 28 selected files or folders 32 Windows 7 Windows Vista 40 Backup function 28 Backups deleting 86 listing 86 retrieving 33 starting 44 Bonjour finding and setting up drive 22 Box contents 5 C CD getting started with 12 China RoHS 133 Compliance regulatory 132 Connecting the drive 10 Creating a private share 79 Customer Support 58 D Diagnostics 67 Disconnecting safely 130 131 DLNA devices 121 DLNA enabling 71 Drive components 9 configurations 70 replacement 125 usage 62 Drive Properties viewing 50 MY BOOK LIVE DUO USER MANUAL E Email address adding 64 deleting 64 Enabling remote access 96 Energy Saver 65 disabling Hard Disk sleep 65 enabling Hard Disk sleep 65 Environmental compliance China 133 Events list 57 F Failed router troubleshooting 129 FCC Class B information 132 Features 3 File types for WD SmartWare backup 27 FTP setting 66 G Getting started with CD 12 H Hard Disk Sleep disabling 65 enabling 65 How do I 23 60 ICES NMB 003 compliance 132 Installing connecting and troubleshooting 18 WD 2go mobile app 103 WD Photos 100 WD Quick View 15 WD SmartWare software 25 ITunes storing media content 122 iTunes overview 121 streaming audio 122 L LAN configuration 65 requirements 7 Launching My Book
109. ll s m Q Search 010 I 2 55 lla LIBRARY v Name Time Artist 4 Album Genre vV Rocket Man 4 42 Elton John Rock a EPRE vV Crocadile Rock 3 55 Elton John Rock Movies I wshows O M She Ping v 3 08 Elvis Costello Notting Hill Soundt nET vV She 3 08 Elvis Costello Notting Hill Soundti 5 Podcasts 267 A 4 7 A vV Still 2 28 Elvis Costello Still Single Rock i S tad App v The Scarlet Tide 2 32 Elvis Costello amp The I The Delivery Man Rock i Radio v TIl Never Fall In Love Again 3 20 Elvis Costello With B Austin Powers The S Soundti STORE v Mirror In The Bathroom 3 11 The English Beat Alterno Daze Origin Rock G iTunes Store V ISing the Body Electric 5 03 Eric Brockington Fame Soundtrack fr Soundti lt Ping V Some People 3 39 Ethel Merman Gypsy 50th Anniver Soundtt V Small World 2 16 Ethel Merman Gypsy 50th Anniver Soundti SHARED vV Mr Goldstone I Love You 2 21 Ethel Merman Gypsy 50th Anniver Soundti MyBookLiveDuo vV Everything s Coming Up Roses 3 06 Ethel Merman Gypsy 50th Anniver Soundti GENIUS vV Rose s Turn 4 23 Ethel Merman Gypsy 50th Anniver Soundti i Genius vV Some People Bonus Material 4 07 Ethel Merman Gypsy 50th Anniver Soundt PEAYUKTS vV Mr Goldstone Little Lamb Bonus 5 13 Ethel Merman Gypsy 50th Anniver Soundti e9 z Dj vV Together Wherever We Go 2 45 Ethel Merman Jack K Gypsy 50th Anniver Soundti iTunes 3 zx ae vV Together Wherever We Go
110. n RAID 1 CONFIGURING BASIC SETTINGS 73 MY BOOK LIVE DUO USER MANUAL lf a Disk Space Insufficient appears you don t have enough room left on the drives for maximum protection Remove delete or copy elsewhere files until the stored total is less than 1 Tb for a 2 TB drive Note The actual required stored total depends on the My Book Live Duo drive size 3 The drive starts the rebuild process automatically The rebuild may take up to 15 hours depending on drive capacity and activity but typically will complete in 7 to 12 hours Allow the RAID rebuild to complete Important Do not attempt to use the device during the rebuild process 4 Once the rebuild is complete the LEDs will glow steadily to indicate power on state Alerts You may receive the following alerts related to storage status e Conversion successful e Conversion Failed The conversion process has stopped because of an error e Failed Drive A drive has stopped operating and you need to replace it USB Storage Note The My Book Live Duo device works with both USB 2 0 and 3 0 storage devices however USB 3 0 storage devices may not perform at maximum performance speeds when used with the My Book Live Duo device When a USB storage drive is connected to the My Book Live Duo device the USB icon appears at the top right of the screen Click this icon to view the name assigned to an attached USB capacity used and to eject the USB if
111. n accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment The following booklet prepared by the Federal Communications Commission may be helpful How to Identify and Resolve Radio TV Interference Problems This booklet is Stock No 004 O000 00345 4 available from the US Government Printing Office Washington DC 20402 The provided Ethernet cable must be used between the unit and network connection to comply with FCC Part 15 Class B and EN 55022 Class B ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 003 du Canada This device complies with Canadian ICES 0083 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety GS Mark Germany only Machine noise regulation
112. n you specify the device user for whom you are requesting the web access account the account retains that user s share access privileges For information on creating users see Creating a User on page 78 ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 106 MY BOOK LIVE DUO USER MANUAL 5 A Registration E Mail Sent message displays Click the Close button The user receives an email with further instructions 6 Click the Continue button to display your new account on the Account List Web Access Account List Help almat abec com Ta Access your files from a PC or a Mac anywhere E anytime Remote Access to Your Personal Cloud Enabling Web Access Registering a Web Access Account Using WD 2go to Access Your Cloud Advanced Note If you need to resend the registration email click resend email icon Note To remove a user s web access click the trash can icon to the right of the account name Troubleshooting Your WD Photos Database If you suspect that your WD Photos Database has been corrupted 1 Navigate to the Advanced section of the Remote Access page 2 Click Rebuild Your WD Photos Database is rebuilt vw Advanced Rebuild database for troubleshooting purposes WD 2g0 Server Cia Accessing Your Personal Cloud Note WD 2go web access is not compatible with 64 bit Windows XP 1 Register the web access account as described on page 106 2 In a browser s
113. nd password instead of the My Book Live Duo username and password specified during setup Attempting to open the mapped network drive prompts a new login window Enter the My Book Live Duo username and password to reconnect the share allowing it to be accessible again until the next reboot For more information on this problem see Knowledge Base Answer ID 6745 Creating a Shortcut to the Public Share Windows only Note Mac OS X automatically displays a Public share icon on the desktop and you can create aliases for any subshares See Using Mac Leopard Snow Leopard Lion on page 12 Select Create Shortcut on the WD Quick View submenu An icon representing the Public share displays on the desktop MANAGING YOUR DRIVE WITH WD QUICK VIEW 49 MY BOOK LIVE DUO USER MANUAL Viewing Drive Properties Select Properties on the WD Quick View submenu to display the Properties screen Properties Network Device MyBookLliveDua Device Details Description My Book Live Duo Network Storage Manufacturer Western Digital Corporation Model Name My BookLiveDua Model Number at Device webpage https nimy bookliveduo Troubleshooting Information Serial Number at thas Rs Type urn schemas upnp org device Wwodhas5 4Pehc Unique Device Mame uuid 73656761 7465 7375 636b 0090a9f63c5b Product Code IP Address 192 166 1 101 Cancel Apply My Book Live Duo Properties on
114. ns Handling Precautions Specifications Product View About the System My Book Live Duo Personal Cloud Storage device is a high performance dual drive system providing secure wireless access to your media and files from any computer tablet or smartohone when connected to a wireless router Share files with Mac computers and PCs stream media to your entertainment center and access files remotely via the Internet or with apps for your mobile devices Connect this powerful system to your wireless router for shared storage on your home network accessing your files from within and outside the home Share files with your Mac and PCs stream media to your television through your DLNA enabled devices and access your files remotely with the WD 2go apps and web site This user manual provides step by step installation instructions and other important information about your WD product Translated versions and updates to this user manual can be downloaded from htto oroducts wdc com mybookliveduo For more information and news about this product visit our website at http www wdc com Features Maximum storage capacity with drive spanning Out of the box this two drive system combines both drives into one volume that acts like one big drive for maximum capacity Double safe backup with RAID 1 technology Set this system to data protection mode also Known as mirrored mode or RAID 1 and the capacity is divided in half Half of the
115. o a folder or directory Note In this manual we use the terms share and folder interchangeably A share can be public so that all users can access the contents or private to limit access to selected users The Shares option on the navigation panel displays a list of shares on the My Book Live Duo device and enables the Administrator to manage shares and user access Viewing a List of Shares On the navigation panel click Shares to display a list of shares on the My Book Live Duo drive For each share name the usage type of media being shared served and remote access status display If the share is private a lock icon displays to the left This means that only users with special access rights may view or modify it The right panel contains links to online Help If the share is a USB drive the USB icon displays to the left Share List Create New Share Shares r Public ATP BAD nest About Shanes Eh 106 OTG i Creating Shares Sed My Book Deiet uni ana MANAGING SHARES 81 MY BOOK LIVE DUO USER MANUAL Click a share to display share detail and user access information in the right panel Share List Share Detail Public Share Hama fu Saring fF A e Description A newuser E 066 DE Mini l e 5 Media Serving Share Access Create New User Pubi wo Piiiit sn HAG UserName Fa w u EST a Required cancel I save Creating a New Share You can cr
116. o from Media Players 115 Accessing My Book Live Duo Using iTunes 121 13 Connecting a USB Hard Drive 123 Connecting a USB Hard Drive Overview 0 0002 ee 123 Connecting AUSB DIVE iteris arivisiae ee 123 Mapping A USB Drive Windows Only 0 0 00 eee eee 124 Creating a Shortcut to the USB Drive Windows only 124 14 Replacing a Drive 2 ee ee 125 15 TKOUDIGESNOOUNG osere oe os b hee he SoS R ERS 128 FiIrSt SIGS CHECKISE se ded 4 dow ance e 4 deaedeg Ged deb aise deeded 128 Resetting the My Book Live Duo Device 0 005 128 Specific Problems and Corrective ACtionS 0 2 0 0 eee 129 16 Regulatory and Warranty Information 132 Regulatory GOMPpPIANCE icici at aera BA QA Rae aoe 132 Warranty Information All Regions Except Australia New Zealand 133 MY BOOK LIVE DUO USER MANUAL TABLE OF CONTENTS v Warranty Information Australia New Zealand only 134 Me WINGO oe ore os oh ee i evi ed eee eee ea ee ee 136 MY BOOK LIVE DUO TABLE OF CONTENTS vi USER MANUAL MY BOOK LIVE DUO USER MANUAL Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for ins
117. ook Live Duo device you can access it with Windows Explorer or Mac Finder he USB drive can serve as a target for backups in WD SmartWare Windows or Time Machine he option to map the drive as a user share drive f a WD external drive has been locked when it is attached to the My Book Live Duo device it maintains that security You can attach a powered USB hub to the external USB port and attach up to seven USB devices to the hub Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your My Book Live Duo device for additional storage The USB drive appears as a share on the My Book Live Duo dashboard See Managing Shares on page 81 The My Book Live Duo device supports the following formats for externally attached USB drives a FAT32 NTFS read and write capability a HFS HFS J a Linux Ext2 Ext3 Ext4 a XFS CONNECTING A USB HARD DRIVE 123 MY BOOK LIVE DUO USER MANUAL Mapping A USB Drive Windows Only 1 Right or left click the WD Quick View icon o in the system tray to display a menu 2 Move the pointer over or click to select your USB drive and display a submenu About WD Quick View Safely remove My Passport Essential USB HDD J MyBookLiveDuo MyBo Western Digital External HDD External USB WD SmartWare Exit 3 Select Map USB name on the WD Quick View submenu The Map Network Drive screen displays What network folder would
118. option only appears if you are running WD SmartWare Opening Shares You can use WD Quick View to open the drive s Public share and any private shares to which you have access permission 1 Select Open on the WD Quick View submenu 2 select Public Windows The shares display in Windows Explorer c w My Book Live Duo Network Storage MyBookLiveDuo h e l P A T i gt pi Pa Search ear Folders Address Fi WMyBookLiveDuo Folders Mame Comments A 4 Public Public Share a Projects Family projects Pd Mom Mom s College Videos L Familyphotos 2010 Family Photos Mac OS X The contents of the Public share display in Finder ane DEVICES Macintosh HD P aaj Shared Music Fa iDisk gt 9 Shared Pictures SEN OR SEY H 0D Shared Videos gt O Software T SHARED El MyBookLiveDuo amp Note To view all of the shares on the drive click the name of your My Book Live Duo under Shared 3 Select the share you want to view Windows For a private share if prompted for a user name and password enter those associated with your user account on the My Book Live Duo dashboard see Creating a User on page 78 If you make the user name and password for the dashboard the same as those for logging into the computer no user name or password are required here Mac OS X For a private share if prompted for a user name and password enter those associated with your user account on t
119. or or authorized reseller ii not used in accordance with WD specifications and instructions ili not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal
120. orkgroup does not require a central server Workgroup Workgroup Name WORK GROLP o To name or rename a workgroup 1 Enter a name for the workgroup 2 Click the Save button 3 Repeat steps 1 2 for each device in your workgroup FTP File Transfer Protocol enables the transfer of data from one computer to another through a network FIP is disabled by default Note An FTP requires a username and password Anonymous FIPs are not allowed See Creating a User on page 78 for information on creating a username and password 1 Select the Allow FTP check box to enable it 2 Click the Save button FTP Ol allow FTP amp CONFIGURING BASIC SETTINGS 66 MY BOOK LIVE DUO USER MANUAL Utilities Settings On the Utilities tab you can test the network drive and get diagnostic information restore the drive to factory defaults reboot or shut down the drive and import or export a configuration file v Diagnostic Diagnostic Test Short Test Full Test Factory Restore Reboot Shut Down Import Export Current Configuration Diagnostic Run diagnostic tests if you are having problems with your drive The short test checks the drive for major performance problems The result of a short drive test is a pass or fail evaluation of the drive s condition The short drive test can take several minutes to complete The more comprehensive drive diagnostic is the full test
121. other network drive Plug your USB device into your MyBook Live Duo and create a safepoint on your USB device MANAGING COMPUTER BACKUPS AND SAFEPOINTS 87 MY BOOK LIVE DUO USER MANUAL 3 Click either the Network or Local button to display a list of available devices on your network or local USB drive To rescan the network at any time click the refresh rediscover icon in the upper right To return to the previous screen click the return icon 4 in the upper right Create MyBookLiveDuo e GO HOMELAPTOP2 COOKS TI WORKGROUP s g Network devices Create MyBookLiveDuo ye Cc Western Digital Ex Local USB device 4 Select the target device and the share for the operation If the share is password protected enter appropriate credentials Important If you create a safepoint with shares you wish to keep private create the safepoint on a private share Create eS HOMELAPTOP2 COOKS TI WORKGROUP wee Choose a share on the selected device MyBookLiveDuo A EER ro MANAGING COMPUTER BACKUPS AND SAFEPOINTS 88 MY BOOK LIVE DUO USER MANUAL 5 To create a safepoint on the share immediately click the Create Now button and complete the required fields You may choose to enable auto updates as well Create a safepoint Name Safepoint1 Auto Update C Enable Required A progress bar displays Creating safepoint Copying share data to
122. ou can now drag and drop files into the shared folders using Finder Note The Public folder icon automatically displays on the desktop aoe ES al om DEVICES EE Macintosh HD LI ha Musie Macintosh HD lt U Shared Pictures El iDisk 2 Network LJ Shared Videos Remote Disc i Public gt SHARED MyBookLiveDuo amp Remote Dist Note The Software folder contains all the software that is on the CD Double click the folder and then double click the SmartWare folder to display a list of WD SmartWare and other files Although you cannot install WD SmartWare on a Mac at this time you may want to use the other software files 4 lf you want to make a shared drive icon permanent on your desktop create an alias Following are two ways to do that Note Before creating an alias click Finder gt Preferences gt General and make sure Connected Servers is checked CONNECTING THE DRIVE AND GETTING STARTED 21 MY BOOK LIVE DUO USER MANUAL e Click the item you wish to alias e g Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear Instead of moving the original item this creates an alias at the new location OR e Right click the item you want to alias e g Shared Music and then click File gt Make Alias Open Get Info Eject PUBLIC Duplicate Make Alias Copy PUBLIC Color Label x E E
123. oy w When a confirmation message displays click the Exit button The menu bar no longer contains the WD Quick View icon D MANAGING YOUR DRIVE WITH WD QUICK VIEW 54 Launching the My Book Live Duo Dashboard MY BOOK LIVE DUO USER MANUAL Starting the My Book Live Duo Dashboard Understanding Dashboard Components Obtaining Customer Support What Can Do Now Use the My Book Live Duo dashboard to configure settings and to manage the My Book Live Duo device as you prefer For example you can set up user accounts and restrict access to the files on your My Book Live Duo drive set up folders for storing files and customize the drive to suit your needs This chapter introduces you to the My Book Live Duo dashboard and gets you started Launching the My Book Live Duo Dashboard Use one of the following methods to launch the dashboara IF you want to launch from THEN My Book Live Duo CD 1 Discover the drive See Discovering and Connecting to Your Drive on page 13 2 Click Next Steps and then the Start setup button WD Quick View icon 1 Left or right click the WD Quick View icon 2 Select your My Book Live Duo device and then Dashboard WD SmartWare 1 On the Home screen select your My Book Live Duo drive 2 Click the Settings tab to display the Main Settings screen 3 Click Setup Drive button Windows XP 1 Click Start gt My Network Places 2 Locate your My Book Live Duo drive 3 Double
124. p haat 80 Citing User SeN s riaa 024 5 e Aig aur debt ae ate heer tes 80 Deleting a User nnana coe hoon hob ede eee ds dks 25 80 9 Managing Shares 2 000 c eee eee 81 Viewing a Hst of Shares 4 4 05455 254 ae aed hae e Rate S 81 Creating a New Share nauau aaa aaa ee eee 82 Creating a New User 0 00 eee 83 Makna Snare PUBIC edatera te eto ane 4 Gam dea eke aeatg aisha dete 84 Deleting a SNAlG oeacxe ddawe ane 46d Sau dbdce de Raye Bede oe 84 Opening aoha E aerer araea ae Pee ace Ree ee 84 MY BOOK LIVE DUO TABLE OF CONTENTS iv USER MANUAL 10 Managing Computer Backups and Safepoints 86 Listing Computer Backups 0 0 0 eee eee 86 Viewing the List of Computer Backups 0 0000 eee eee 86 Deleting a Backup nanasa aaa oe a eo Re 8 See AS Boe ees 86 Backing Up a My Book Live Duo Drive With Safepoints 87 11 Accessing Your My Book Live Duo Remotely 94 WD 2go The Pathway to Your Personal Cloud 94 Enabling Remote ACCESS 00 0 ee ees 96 Setting Up Mobile Acess riser eraren tees 98 Setting Up Web Access Through WD 2go 0 00008 105 12 Playing Streaming Videos Photos amp Music 112 Media Server OvervieW 0 eee 112 Media Server Settings n nanana eaaa a 112 Media Types Supported osaa ea depocw he Renin Hoerdiew as 114 MECIa SIOlAGe Gia ave agate eis wen ala AACS Ae he eR ee At 114 Accessing My Book Live Du
125. ptions screen Wii MYBOOK LIVE DUO VY Welcome Y Discover Backup Options Y install Choose backup options for Windows or Mac to create copies of your photos music videos documents and more Dement saint Automatically backs up all or selected files and keeps working in the background while you do other things Time Machine ln O Automatically saves up to date copies of i everything on your Mac pica pera Learn More i i Learn More Automatically backs up all your content or lets you choose just the files you want Back to Next Steps 2 Click the Start Install button to display the Install WWD SmartWare screen Wm MYBOOK LIVE DUO Welcome Y Discover Installation Complete Y install WD SmartWare has been successfully installed To use WD SmartWare to access your drive click WD SmartWare from the system tray Next Steps ae so Skip to Next Steps Launch WD SmartWare 3 Click the License Agreement link to read the agreement then select the I accept check box BACKING UP AND RETRIEVING FILES 25 MY BOOK LIVE DUO USER MANUAL 4 Click the Start Install button When installation is complete the Installation Complete screen displays Wm MY BOOK LIVE DUO Y Welcome Y Discover Installation Complete vV install WD SmartWare has been successfully installed To use WD SmartWare to access your drive click WD SmartWare from the system tray Next Step
126. r all your media and ultimate peace of mind USB expansion port Turn any USB drive into an instant shared drive for extra capacity on your My Book Live Duo Personal Cloud Storage Just connect the drive to the USB port and it will automatically be shared on your network PRODUCT OVERVIEW 4 MY BOOK LIVE DUO USER MANUAL WD 2go The Pathway to Your Personal Cloud e What is a personal cloud A personal cloud is your content secure at home and under your control Unlike public clouds a personal cloud keeps all your content in one safe place on your home network Share files stream media and access your content anywhere There is no monthly fees and no mysterious location of your data Keep your videos music photos and files safe at home and always with you e Getto your content from anywhere with WD 2go web access If you can access the Internet from a computer you can securely access your media and files anywhere in the world WD 2go web access provides fee free remote access to your My Book Live Duo personal cloud storage Once you log in WD 2go mounts the My Book Live Duo device to your computer like a local drive and your remote folders are available on any Windows or Mac computer Seamlessly open save and attach files to emails from this virtual drive e Mobilize your media with WD 2go mobile apps The WD 2go and WD Photos mobile apps bring your photos and files to your fingertios on your Apple iPhone i
127. r backup click On a network Click the Browse button and select the My Book Live Duo drive Select a share where you want the backup to be created and click the OK button oo g w Enter the username and password assigned to your user name on the My Book Live Duo If no user name has been assigned enter everyone as the username and any password e g 1234 Click the OK button 7 Follow the remaining instructions as prompted by the wizard Windows 7 Backup Click gt Control Panel gt System and Security Click Backup and Restore Click the Set up Backup button and follow the steps in the wizard e NH When prompted to select where you want to save your backup click Save on a network 5 Click the Browse button and select the My Book Live Duo drive as the backup destination 6 Select a share where you want the backup to be created and click the OK button Enter the username and password assigned to your user name on the My Book Live Duo drive See page 78 Make sure the backup destination is correct and click the Next button When prompted for the content you want to back up select Let Windows choose or select desired content and then click the Next button 10 On the Review your backup settings screen click the Save settings and run backup button BACKING UP AND RETRIEVING FILES 40 MY BOOK LIVE DUO USER MANUAL Using Apple Time Machine Backing up The Apple Time Machine is a built in feature on Mac
128. rator creates accounts for others who will have access to the My Book Live Duo drive These accounts are referred to as users Users have full access to their own private shares to public shares and limited access to the shares of other users Note The Administrator normally the owner is the person in charge of setting up computers on the network The Users option on the navigation panel lists current users and enables the Administrator account to view user details create new users grant a user access to existing shares and create shares Viewing Users 1 On the navigation panel click Users to view a list of current users on the panel on the left and links that display online Help in a panel on the right ha ir i Aa Lit CT patim Lees Assan User Paes Deleting Users MANAGING USERS 77 MY BOOK LIVE DUO USER MANUAL 2 lo view user details click the user name User Detail and Share Access display in a panel on the right User List Create Hew User User Detail asm ssid User Hanes admin a Full Maure System Admi a Password lipiate Password O Share Access Create New Share Ghare Hame F Peg il raed Creating a User The Administrator can create users and limit what shares they can access 2 Full access Allows the user to read write and delete files on the share x Read only access Restricts the user to only viewing files on the share
129. rieved files in either e Their original locations on your computer e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder To specify a different folder Either create a new folder or determine which existing folder you want to use 2 On the Software Settings screen click the Retrieve Folder button to display the Set Retrieve Folder screen Set Retrieve Folder File History The current retrieve folder is Backup Speed C Documents and Settings if you want to change this folder specify the new folder below Retrieve Folder __ C Documents and Settings Browse Preferences 3 Click the Browse button and use the browse function to identify the new retrieval folder Note If you don t want your previously retrieved contents folder to be backed up delete the folder before you apply changes 4 Click the Apply button to save and implement the new retrieval folder Setting the Preferences Auto Update Option When enabled each time you reconnect your My Book Live drive to your network the Preferences option checks for software updates This ensures that you are always using the most recent software version To enable or disable the Preferences option 1 On the Software Settings screen click the Preferences button to display the Set Preferences screen Set Preferences Select automation options Automatic
130. rive Important You might want to export and save the drive s current configuration before restoring factory default settings so that you can import it afterwards Note that importing a configuration in this case does not restore shares or users If you want to restore the complete contents of a My Book Live Duo device including user settings backups and data use the safepoint feature described on page 87 To restore factory defaults 1 For Restore Type select Quick Factory Restore default setting or Full Factory Restore and click the Start button 2 When asked to confirm the action click the Yes button to continue or the No button to return to the Utilities page 3 When the progress bar displays if you selected Full Factory Restore in step 1 but you change your mind click the Change to Quick Restore button to start a Quick Factory Restore from the beginning WARNING Interrupting the factory restore process may damage the My Book Live Duo drive Wait until after the reboot to use the drive again At the end of the restore the Complete Restore Finished message displays and the system reboots Reboot Shutdown You can safely reboot and shut down your My Book Live Duo drive using two methods e Reboot Shut Down section of the Utilities screen discussed in this section e WD Quick View icon see Safely Shutting Down on page 51 CONFIGURING BASIC SETTINGS 68 MY BOOK LIVE DUO USER MANUAL If you ar
131. rive Opening the drive displays all of the folders and files in the share ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 110 MY BOOK LIVE DUO USER MANUAL Organize v Properties System properties Uninstall or change a program Map network drive 3k Favorites lt 4 Hard Disk Drives 4 MB Desktop OSDisk C iB Downloads PA 95 Recent Places 22 857 GB free of 917 GB Recovery D FARS gt 3 Libraries SS 6 79 GB free of 13 6 GB E Documents r kin _ My Passport J P G My Book KJ R 916 GB free of 931 GB E Pictures My Book Live Duo K E Videos WD Oo R 132 GB free of 232 GB Homegroup 4 Devices with Removable Storage 1 DVD RW Drive E My Book Live E EEEa B spa f f 63 6 MB f OSDisk C ytes free of 63 cw Recovery D 4 Network Location 2 B DVD RW Drive E My Book Live Duo __ Public MyBookLiveDuo Y ma My Passport J ee iz TB fi My Book Live Duo K 5 41 TB free of 5 42 TB amp Public MyBookLiveDuo Y Public MyBookLiveDuo Y Space used WS otal size 5 42 TB Network Drive Space free 5 41 TB File system NTFS e OnaMac the Finder window opens on its own once the drive has successfully connected to the WD My Book Live Duo device and displays your share G Public D5_Store B pav e Desktop h ete h Macintosh HD E DS Store admin Lo home tickle Applications Library gt My Book Live Duo gt E Ducumen
132. rization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via htto support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make extended warranties av
133. rmation click the Contact Info link USING THE MY BOOK LIVE DUO DASHBOARD 59 MY BOOK LIVE DUO USER MANUAL What Can I Do Now The next few chapters step you through the procedures for using the My Book Live Duo dashboard The following table provides shortcuts to instructions for some common tasks How do l See Request assistance from Customer Support page 58 Set up the drive on my network page 65 Configure drive settings page 61 Update My Book Live Duo firmware page 63 Create users page 78 Change a user s password page 80 Create shares page 82 Access private shares page 82 View a list of computer backups and delete page 86 backups Back up the My Book Live Duo device by page 87 creating and restoring safepoints Shut down or reboot the My Book Live Duo page 68 device Enable or disable remote access WD Photos page 94 and WD 2go Enable disable and use media servers page 112 USING THE MY BOOK LIVE DUO DASHBOARD 60 MY BOOK LIVE DUO USER MANUAL Configuring Basic system Settings Network Settings Utilities Settings Remote Access Settings Media Server Settings Storage Settings The Settings option enables the Administrator to view and customize the drive s system network utilities remote access and media settings System Settings To select the Settings options 1 On the navigation panel click Settings to display the tabbed pages System Network
134. rnet cable for best performance 2 Connect the other end of the Ethernet cable directly into a router or network switch port Connect one end of the adapter into the power supply socket on the back of the drive Plug the power adapter into a power outlet The unit powers up automatically Important Wait for the My Book Live Duo drive to finish powering up approximately three minutes before configuring the drive You will Know it is ready when the LED stops flashing and turns solid green normal or blue standby Standby is used to conserve energy Checking the Front Panel LED The following table describes the front panel tricolor red green blue LED behavior State Appearance State Description Power Power Of E Displays if the drive is unplugged unit Boot Yellow Solid Drive has begun loading the Operating System OS Attention Yellow Blink The following circumstances trigger this state e Disk thermal warning threshold exceeded under or over temp e Network cable not inserted Caa Green Blink Unit is performing read or write commands to from the Hard Drive Disk HDD Fault action required Solid The following faults trigger this state e Disk SMART failure e Data Volume does not exist e System Volume does not exist Standby Unit is in HDD standby mode Software firmware White Firmware is currently being updated update may look somewhat violet CONNECTING THE DRIVE AND GETTING STARTED 11 MY BOOK
135. rnet gt Network and Sharing Center 2 Click Customize CSS Centres Panel Network and kremet Networt snd Sharing Center file dit View Togh Mep Network and Sharing Center yw OMILAPTOPZ Wend Thit computer es WOTWE Penate nativort BEDEL Local p iniemet Cennechon Wiebes Metarork Connection MANA aif Syl amigi Eeit J Sh ingand Dicovery Hetwrh disererry G n Wide sharing On Public folcker sharing gi Priste ihare ii Patoword protected harig Oo On Biedig shara a of Sere ig afl thee Peles aed Petes em pharka Bia mat al the shared matvrork folders on thes compete 3 Select Private and then click Next wey ots Set Network Location Customize network settings Network name Location type Public Private your computer discoverable Help me choose Network Icon A 7 i Merge or delete network locations Discovery of other computers and devices will be limited and the use of the network by some programs may be restricted This allows you to see computers and devices while making PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 116 MY BOOK LIVE DUO USER MANUAL 4 Launch Windows Media Player Start gt All Programs gt Windows Media Player A Adobe Acrobat X Pro Bi E Adobe Help B Adobe Reader X amp Apple Software Update gA Cisco AnyConnect VPN Client Documents Default Programs R Desktop Gadget Gallery Pictures
136. ructions and tool tips IF you wantto Return to the How to Connect screen to make sure you have properly connected your drive View the Help topic Try to discover the drive again THEN click the Back button More Help button Try Again button Note If you still cannot connect your drive search for Answer ID 5679 in the WD Knowledge Base at htto support wdc com Getting Started Without the CD Windows 7 Vista amp Mac If you do not use the product CD for getting started and installing WD SmartWare Windows only you can still e Use your My Book Live Duo device as an external hard drive dragging and dropping files to and from the drive e Configure the drive using the My Book Live Duo dashboard See Using the My Book Live Duo Dashboard on page 55 e Save and restore files using Windows Backup see Using Windows Vista Windows 7 on page 19 or Apple Time Machine see Using Apple Time Machine on page 41 Using Windows Vista Windows 7 Opening the Public Folder As an alternative to using the product CD open the drive as follows 1 Physically connect the drive to your network see Connecting the Drive to Your Network on page 10 CONNECTING THE DRIVE AND GETTING STARTED 19 MY BOOK LIVE DUO USER MANUAL 2 Click gt Computer gt Network gt My Book Live Duo and locate the drive s Public folder 3 Double click the Public folder to display the Shared Mu
137. s T5 i 6 Secure Your Device WD MYBOOK LIVE DUO 1 f Users General Device Name MyBookLiveDuo Backups Description My Book Live Duo Support Language English yy ee Serial Number WCAWZ0707211 Letushelpyou lt Usage 8GB 6 0TB Warranty Registration Register Your Device ort t produci News anc Date amp Time Updates Alert amp Event Notifications Energy Saver MyBookLiveD N yBookLiveDuo 10 Status L Other Jsage 8 GB 6 0 TB Item Description Device Name The name of the My Book Live Duo drive You can change the default name to one of your own choosing See General on page 61 2 Alerts icon Displays or hides a drop down list of all messages and alerts 3 USB icon Displays a capacity bar showing how much storage space on an attached USB storage device has been used 4 Alerts amp Events list Displays all messages and alerts If desired close an individual alert by clicking the X in its right corner To prevent an alert from appearing again select its Don t remind me again check box before closing it 5 Secure Your Device Logout Enables you to enter a username and password if desired A logout link displays if you use a password to access the My Book Live Duo dashboard The system is not secure if you have not set a password 6 Navigation panel Roll the mouse over a link to display information about a page Click to display the associated pa
138. s Skip to Next Steps Launch WD SmartWare 5 Click the Launch WD SmartWare button to display the WD SmartWare Home screen See WD SmartWare Home Screen on page 27 Using a Rally Driver to Install WD SmartWare You can use a Rally driver as an alternative way to install WD SmartWare software on Windows Vista Windows 7 systems The very first time you connect the My Book Live Duo device to your network and open Windows Vista Windows 7 you are prompted to allow the system to locate our Rally driver If you allow it the system looks on the Windows update site for the driver If it cannot find the driver for example if you are not connected to the Internet a message informs you of this You may cancel the message and continue When properly installed Rally puts a large My Book Live Duo icon under Network To install WD SmartWare software using the driver right click the icon and select Install WD SmartWare Launching the WD SmartWare Software After Installation Use one of the following options for the WD SmartWare Software once you have installed it e WD SmartWare icon ve In the Windows system tray left or right click the WD Quick View icon to display the main menu and then select WD SmartWare e Windows Explorer Click Start or and then click Programs gt WD SmartWare gt WD SmartWare BACKING UP AND RETRIEVING FILES 26 MY BOOK LIVE DUO USER MANUAL WD SmartWare Home Screen The Home screen i
139. s 38 Personal cloud defined 94 PlayStation 3 120 Precautions 8 Preferences WD SmartWare 39 Pre installation requirements 8 Private share creating 79 creating for a user 79 making public 84 opening 48 84 product obtaining service 133 warranty 133 134 Product registration ii Public share converting from a private share 84 opening on a Mac 21 opening on Next Steps screen 17 opening on Windows Vista Windows 7 19 R Rally driver WD SmartWare installation 26 Rebooting safely 68 Registering a web access account 106 Registration 137 online ii Regulatory compliance 132 Remote access enabling 96 requirements 94 settings 71 sharing files 111 Replacing a drive 125 Requirements mobile apps 94 operating systems 7 Resetting the My Book Live Duo Device 128 Restoring to factory defaults 68 Retrieve folder 39 Retrieving backups 33 ROHS 133 S Safely shutting down 130 131 Safepoint creating 87 for backing up My Book Live Duo 87 managing 93 recovering 92 updating 91 Safety compliance 132 instructions 1 Setting up mobile access 98 web access 105 Share creating 82 creating a new user for 83 deleting 84 managing 81 opening with WD SmartWare 48 user name and password 78 Sharing files remotely 111 Shortcut to a mapped drive 15 to a public share 49 to a USB drive 124 Shutting down safely troubleshooting 130 131 using dashboard 68 using the WD Quick View icon 51 Software settings 38 39 Settings See Drive Set
140. s PC F Sharing is authorized because your firewall has been tumed off If you are J concemed about privacy on this network tum the firewall on How does sharing change firewall settings PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 117 MY BOOK LIVE DUO USER MANUAL 7 Select a media type Music Pictures or Video and click MyBookLiveDuo 8 Double click the media file you want to play ir Windows Media Player gO gt MyBookLive gt Music gt All music Organize Stream v E Library Playlists 4 Jd Music H Artist Album Genre fj Videos Pictures Recorded TV U3 System F Jd Music H Artist Album Genre y Media Guide ss They Might Be Giants ook Live Du Create playlist v Album 25 O Clock fE All The Lost Souls Ea John Henry icas State Songs Ey Then And Now Keeper Of The Flame a Lead Sails Paper Anchor IAm Me g Very Best of David Hasselhoff Aia Then And Now ai Americana ig B Sides and Rarities E Gold California ka Greatest Hits i Africa Brasil ZA Unsupervised v a B Sides and Rarities Contributing artist James Blunt John Linnell The Who Luka Bloom Atreyu Ashlee Simpson David Hasselhoff The Who The Offspring Cake Neil Diamond Scott Thomas Band Megadeth Jorge Ben Monopuff Cake The Dukes of Stratosphear They Might Be Giants Title 25 O Clock 1973 AKA Dri
141. s or errors v Alert amp Event Notifications Email Address Add To add or delete an email address Select the Enable check box 2 Enter the email address of a recipient and click the Add link 3 Click the Save and Send Test email button The following message displays Send Test email Test email sent If you did not receive the test email please ensure you entered an accurate email address 4 lo delete an email address click the Remove link to its right v Alert amp Event Notifications Email Notification W Enable enter up to 5 email addresses i Email Address Email Address Save and Send Test email CONFIGURING BASIC SETTINGS 64 MY BOOK LIVE DUO USER MANUAL Energy Saver If the Hard Disk Sleep function is enabled the hard drive goes into standby mode to save power after a designated period of inactivity Hard Disk Sleep is enabled by default v Energy Saver Enable to specify system idle time before entering sleep mode Drag the slider to set the idle time Hard Disk Sleep V Enable E ee ene 10 Min 30 Min 1 Hr To enable Hard Disk Sleep 1 Select the Enable check box next to Hard Disk Sleep 2 With your cursor move the slider to the number of idle minutes that will trigger standby mode Standby must fall between 10 minutes and 1 hour 3 Click the Save button To disable Hard Disk Sleep 1 Clear the Enable check box next to Hard Disk Sleep
142. s the first screen you see after you launch the WD SmartWare software He Backup Ragiove satinga Help LOKINT Ss FR Ly appz Essent ay Book Live Dus EZAT j A My Passport idii My Book ire Duu P1268 Total 031 4 GB Total sa TE Total 5d Te Free The WD SmartWare Home screen provides the following tabs Home Provides a Content Gauge showing the capacity of each drive on your network a Backup Manages existing backups or creates new backups of your important data including movies music documents email and photos a Retrieve Brings back valuable data that has been lost or overwritten Settings Manages backup parameters searches for updates and provides a link to the My Book Live Duo dashboard where you can configure the drive Help Provides quick access to Learning Center topics and links to online support services The Learning Center topics provide more detail than the info online help for each screen but not as much as the WD SmartWare Software User Manual In the Content Gauge for your computer s hard drive all of your files that are available for backup display against a blue background in the following categories This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie ext
143. s to your fingertips on your Apple iPhone iPod touch iPad Android tablet or Android smartphone Requirements include e Western Digital My Book Live Duo personal cloud storage connected to the Internet e Your device access code generated by your My Book Live Duo device e Android devices Most smart phones and tablets with OS 2 1 or later e Apple devices WD Photos iPhone iPod touch or iPad with OS 3 2 or later WD 2go WD 2go Pro iPhone iPod touch or iPad with OS 4 x or later ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 94 MY BOOK LIVE DUO USER MANUAL About WD 2go Mobile App e k aad Access your files music and photos with your mobile device Open and view presentations and documents stream media and show off photos stored on your My Book Live Duo personal cloud storage Use your iPad iPhone iPod touch or Android mobile device to view stored files and stream music in the palm of your hand Download the WD 2go mobile app from the Android Market or the Apple iTunes store and make your mobile device the center of attention With the WD 2go mobile app you can e Open and view the important files stored on your My Book Live Duo device from anywhere without copying them on your mobile device e Show off your photos stored on your My Book Live Duo drive e Stream and enjoy music and video files stored on your My Book Live Duo drive Note Video streaming performance is best over the LAN Wireless connections an
144. sic Shared Pictures Shared Videos and Software subfolders You can now drag and drop files into the shared media folders using Windows Explorer GO i p Dega fold ki WF a E Desktop d Shared Munir E load JS Shared Pactures poeni Places A Shared Video i Saf Likristies i Decum ali Baby fee Pict H vu jE Co Gia Netvork L 4 it lake a Note The Software folder contains all the software necessary for the My Book Llve Duo device Double click the folder and then double click WD SmartWare to display the software If your operating system is 32 bit click WD SmartWare Setup x86 Otherwise click WD SmartWare Setup x64 4 Map the My Book Live Duo Public folder for quick access in the future e In Windows Explorer under Network click MyBookLiveDuo e Right click the Public folder and select Map Network Drive from the Right click menu e Select the desired letter from the Drive drop down list e Select the Reconnect at login check box e Click Finish Your Public drive is now mapped Launching the My Book Live Duo Dashboard to Set Up Your Drive To access the My Book Live Duo dashboard to set up your drive 1 Physically connect the drive to your network see page 10 2 Open a browser and enter http lt drive name or IP address gt as the address Example htto 195 168 1 10 or htto mybookliveduo Note If you don t know the IP address for your My Book Live Duo device use WD Quick View to se
145. st and stop the backup 12 If your computer has more than one internal hard drive repeat the backup procedure for each one Retrieving Backups The WD SmartWare software makes it easy for you to retrieve files that your My Book Live Duo drive has backed up and either e Restore them to their original locations on your computer e Copy them to a special retrieve folder Retrieval is generally a four step process On the Home screen choose the drive to retrieve content from Choose whether to retrieve content to a special retrieval folder or to the original location Choose what content to retrieve files folders or everything e NH Retrieve the content BACKING UP AND RETRIEVING FILES 33 MY BOOK LIVE DUO USER MANUAL Retrieving a File After selecting the drive on the Home screen you can retrieve files or complete folders from your My Book Live Duo drive For information on retrieving folders see Retrieving a Folder on page 36 To retrieve a file from your drive 1 Click the Retrieve tab to display the Select a destination for retrieved files screen i Hariup Retrieve Sheol J deslinalicn for peeved Nes LONI 23HKP RO OS0Nsk Cop MyEookLieeDus Where would you like to copy your retrieved files To ihe Ong imal Meriti fay z Return af refreered Mei to thee original lt letanont di y Computer Y E m O toa hinorod Conient Foki r Ch Tha current reir folder ba Pul a8 pirra fies
146. t up your drive see Managing Your Drive With WD Quick View on page 46 3 Continue with Understanding Dashboard Components on page 57 CONNECTING THE DRIVE AND GETTING STARTED 20 MY BOOK LIVE DUO USER MANUAL Launching WD SmartWare The very first time you connect the My Book Live Duo device to your network and open Windows Vista Windows 7 you are prompted to allow the system to locate the WD Rally driver If you allow it the system looks on the Windows update site for the driver If it cannot find the driver for example if you are not connected to the Internet a message informs you of this You may cancel the message and continue When properly installed Rally puts a large My Book Live Duo icon under Network To install WD SmartWare software using the driver right click the icon and select Install WD SmartWare Using Mac OS X Leopard Snow Leopard Lion Using Finder to Open the Public Folder 1 In a Finder window click MyBookLiveDuo under the shared items in the side bar 2 If presented with an authorization screen select Guest and then click Connect to display the Public share NA Enter your name and password for the serwer O MyBookLiveDuo so that Time Machine can n access it Connect as Guest Registered User ST Cancel Connect a r a 3 Double click the Public folder to display the media subfolders Shared Music Shared Pictures and Shared Videos Y
147. ta that has been copied to the specified retrieval location e A Cancel Retrieving button is available for you to stop the retrieval e A Retrieval accomplished message signifies completion of the retrieval e A Partial retrieve accomplished message displays which means the file you selected for retrieval was not copied to the specified retrieval location In this case either A Files Not Retrieved message displays providing the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved A Destination is full message displays which means that your computer does not have sufficient disk space to complete the retrieval BACKING UP AND RETRIEVING FILES 36 MY BOOK LIVE DUO USER MANUAL Customizing WD SmartWare Software The WD SmartWare software makes it easy for you to quickly customize its settings for the best possible drive performance by e Specifying the number of backup versions that you want to keep for each file e Specifying a unique folder to store files retrieved from your drive e Automatically checking for WD SmartWare software updates e Access WD Quick View to manage your drive Click the Settings tab to display the Main Settings screen Hoon faci Ration geings Hmp nishti T a Software Serings Drive Stings dren Ppp Deakin o Heer connie in Foun comp
148. tallation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall Causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power Company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a f
149. te a safepoint to back up your data See Creating a Safepoint on page 87 1 Click the Edit Mode button to display the Edit Mode screen v Internal Storage Edit Mode Help Mode Maximum Capaci 2 ae About Storage Spanning Maximum Protection RAID 1 Editing Mode Storage Status Maximum Capacity Spanning Combines separate drives into a single logical volume Spanning provides no fault tolerance Recovering from Drive Failure Cancel 2 select the desired storage type and click the Convert button The Convert Storage Mode message box displays informing you that the conversion will take a few hours depending on the amount of data contained on your drives that you cannot undo the process once it starts and that you shouldn t unplug the unit while the conversion is taking place Conversion rates depend on the type of configuration and the amount of data on the My Book Live Duo After a conversion the My Book Live Duo device reboots Convert Storage Mode Note Before starting storage conversion WD recommends that you save a snapshot of your device for recovery in the event of failure To close this dialog and create backups go to Backups gt My Book Live Duo Backups Please do not unplug the device during the conversion process which can take several hours to complete Once started the conversion process cannot be interrupted Do you want to change storage mode to maximum protectio
150. th a security slot that security slot supports a standard Kensington security cable Visit htto www kensington com for more information PRODUCT OVERVIEW 9 MY BOOK LIVE DUO USER MANUAL Connecting the Drive and Getting Started Connecting the Drive to Your Network Getting Started Using the CD Windows and Mac Getting Started Without the CD Windows 7 Vista amp Mac What Can Do Now Connecting the Drive to Your Network It is easy to set up the My Book Live Duo device all you have to do is connect it to your home or small office network LEDs on the front and the back of the drive let you know whether the connections are functioning properly Note For information about safely shutting down and disconnecting the drive see Safely Shutting Down on page 51 or Reboot Shutdown on page 68 Physically Connecting the Drive Follow the steps below to connect the My Book Live Duo device to a home or small office network Important Jo avoid overheating make sure the drive is upright as shown in the illustration above In the event of overheating the device will perform a safe shutdown interrupting all processes currently being performed If this occurs data may be lost CONNECTING THE DRIVE AND GETTING STARTED 10 MY BOOK LIVE DUO USER MANUAL 1 Connect one end of the Ethernet cable to the Ethernet port located on the back of the drive Important We recommend that you use the enclosed Ethe
151. the My Book Live Duo device through an Apple or Android device In the Mobile Access section of the Remote Access page generate activation codes for the WD Photos or WD 2go apps installed on your mobile device from the Apple App Store or Android Market Adding a Mobile Device Connection To add a mobile device connection to the My Book Live Duo device 1 In the Configure section of the page make sure that the Enable check box remains selected and Connection Status is Ready or Connected 2 Inthe Mobile Access section of the page click the Add Access button wv Mobile Access Add Access Help Select User admin eg D Steps About Mobile Access Adding a Mobile Device WD Photos WD 200 ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 98 MY BOOK LIVE DUO USER MANUAL 3 From the drop down list select a user Listed users are those who have access rights to My Book Live Duo device shares See Creating a User on page 78 Note When you add access to a mobile device application such as WD Photos the specified userid retains its share access privileges 4 Click the Get Code button to automatically generate an activation code for the mobile device You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only Mobile Access Mobile Devices Help New Device Waiting 0257 6774 4135 Code expires Thu 20 Oct 2011 11 41 46 AM PDT
152. the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup dialog b If the backup mode is category and Ready to perform category backup appears at the top of the screen click the Switch to File Backup button then click OK at the Switching Backup Plan prompt c In the backup by files selection box click the check box for your computer s internal hard drive Folder eW amp OSDisk C d Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live Duo drive e Click Start Backup to begin backing up all of files and folders and skip to step 10 on page 32 BACKING UP AND RETRIEVING FILES 31 MY BOOK LIVE DUO USER MANUAL 9 To back up selected files or folders a Verify that the backup mode is file backup and that Ready to perform file D backup appears at the upper left corner of the Backup dialog If the backup mode is category and Ready to perform category backup appears there click the Switch to File Backup button then click OK at the Switching Backup Plan prompt In the backup by files selection box click the pointers to open the folder structure Folder j Fie Size Type Date v j MININT M jiPodUpdaterExtdil 786 28KB Application 10 9 20 iM Tools Mf a TunesMiniPlayer dll 136 35 KB Application 10 4 2011 6 06 44 PM wv jp x64 W a iTunesQutlookAddin dy 36
153. ths The oldest backups are deleted when your disk becomes full v Show Time Machine status in the menu bar d E Click the lock to prevent further changes 7 BACKING UP AND RETRIEVING FILES 43 MY BOOK LIVE DUO USER MANUAL Starting a Backup To start a backup at any time select Back Up Now on the drop down menu Back Up Now Enter Time Machine Open Time Machine Preferences Note To delete Time Machine backups use the My Book Live Duo dashboard See Managing Computer Backups and Safepoints on page 86 Retrieving Backed Up Items You might sometimes want to retrieve files and other items backed up on the My Book Live Duo drive For example you might have lost a file or you want to see files from a week ago You can retrieve individual items multiple items shares or if your system crashes your entire hard drive To retrieve backed up items to your hard drive 1 Open the window on your computer where you want the item restored For example if you are retrieving a document open the Documents folder If you are restoring an item on your desktop you do not need to open a window 2 Click the Time Machine icon in the Dock or select Enter Time Machine from the drop down menu Latest Backup Back Up Now Enter Time Machine Open Time Machine Preferences All of your backups display in a cascade with the most recent in front BACKING UP AND RETRIEVING FILES 44 MY
154. ti mach_kernel Network Trash Folder e g Puhlie mach_kernel ctfsys Shared Music g a MacPod_0 arsebundle Shared Pictures re SEARCH FOR E net gt Shared Videos m Today Network snagit txt teri C private e SnagltNe exe 9 sbin e Software Taa p Pastre System E Temporary Items E pe artes J TimeMachine y All Movies J tmp e Il ll ii All Documents 5 Macintosh HD Q Volumes 9 Public Seen ce Ot od ee EN BRR A Tar ee 13 Select the file s you want to access You can view edit delete or copy files just as you would with any network drive Sharing Your Files Remotely To share files remotely with a family member or friend create a new user on your My Book Live Duo device and then create a separate Web access account for that particular user Only the shares to which the user has access and the Public directory display 1 Ifthe person is not already a user of the My Book Live Duo drive create a new user see Creating a User on page 78 2 Create a web access account for the user see page 106 The user receives an email providing instructions for using WD 2go ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 111 MY BOOK LIVE DUO USER MANUAL Media Server Overview Media Server Settings Media Types Supported Media Storage Accessing My Book Live Duo from Media Players Accessing My Book Live Duo Using iTunes Media Server Overview My Book Live Duo Personal
155. ting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at hito register wdc com or by using My Book Live Duo software see System Settings on page 61 WD Service and Support 6 ee es ji Registering Your WD Product asasan aeaee i 1 Important User Information 008 1 Important Safety InstructiOnS naaa ee 1 Recording Your WD Product Information n a asana aeaaea aa 2
156. tings Storage Settings 71 MY BOOK LIVE DUO USER MANUAL Streaming DLNA 71 iTunes settings 71 media in iTunes 122 videos photos and music 112 System requirements 7 System settings 61 T Troubleshooting cannot detect my drive 130 cannot play media through digital media adapter 130 checklist 128 drive not connecting to network 129 failed router 129 LEDs don t light up 129 manually mapping the drive letter 129 resetting the system 128 WD Quick View installation 18 U Underwriters Laboratories Inc UL 132 Uninstalling WD Quick View 54 Updating My Book Live Duo 63 USB hard drive connect and manage 123 creating a shortcut Windows Only 124 mapping 124 User creating 78 creating private share for 79 password 80 settings 77 viewing list of 77 W WAN 7 Warning deleting a backup 86 deleting a share 84 do not move drive 128 don not unplug drive 51 interrupting the factory restore 68 renaming the drive 61 unplugging drive during reboot or shut down 51 69 use shielded Ethernet cable provided 11 warranty information all regions except Australia New Zealand 133 Australia New Zealand 134 138 WD 2go 94 personal cloud 94 registering a web access account 106 setting up 105 WD 2go mobile app features 95 installing 103 WD Media Players 120 WD Photos features 95 installing 100 WD Quick View accessing Learning Center 53 alerts option 52 installing 15 managing 46 mapping the drive 49 monitoring storage 51 op
157. tion about using many aspects of the My Book Live Duo software Select Learning Center on the WD Quick View submenu to display the Learning Center main menu Ejecting A USB Storage Device Using Quick View 1 Left or Right click the WD Quick View icon in your system tray 2 Select your USB Storage Device then Eject from the Quick View menu Your USB will eject from your system About WD Quick View Safely remove My Passport Essential USB HDD 6 MyBookLiveDuo MyBookLreDuo PI 1 8 Travel Drive HDD External USB Map Create Shortcut Exit Eject MANAGING YOUR DRIVE WITH WD QUICK VIEW 53 MY BOOK LIVE DUO USER MANUAL Uninstalling the WD Quick View Icon Windows On Windows XP click Start gt Control Panel gt Add or Remove Programs then uninstall WD SmartWare On Windows Vista Windows 7 click gt Control Panel gt Programs gt Programs and Features then uninstall WD SmartWare The System Tray no long contains the WD Quick View icon o For more information on uninstalling QD Quick View see Knowledge Base Answer ID 53783 Mac OS X 1 Double click the My Book Live Duo CD icon on the desktop Open the Extras folder and select WD SmartWare Uninstaller to display the WD SmartWare Uninstall window Click the Uninstall button A login window displays your Mac user name Enter your Mac password and click the OK button On the WD SmartWare Uninstall window click the Uninstall button
158. tion instead of the Private option in the Share Access section of the right panel The following warning message displays Warning Setting Share Access to Public provides all users full access to the selected share Are you sure you want to allow Public access to all users for this share Make Public 2 Select Make Public to make the selected share public click Close to keep the settings the same without changing them 3 Click the Save button Deleting a Share 1 In the Share List click the trash can icon mi to the right of the share s name WARNING Deleting a share erases all files and folders on the share 2 In response to the confirmation message click the Delete button Opening a Share You have several options for opening My Book Live Duo device s public and private shares to which you have access To open a private share you must have A user name and password assigned to your share name Read only or full access to the share IF you want to open a THEN for share using WD Quick View inthe system Public and Private Shares tray Windows 1 Left or right click the WD Quick View icon o to display the main menu 2 Click the My Book Live Duo device name and then click Open The shares display in Windows Explorer 3 For a private share if prompted for a user name and password enter those associated with your user account on the My Book Live Duo dashboard On Windows XP for
159. tion only you trust the publisher On a Mac if the following message appears click the Allow button Wun System Adr An applet from mybookliveduo device8039 wd2go com is requesting access to your computer The digital signature from Western Digital Technologies Inc has been verified _ i r 2 2 Shares Allow all applets from mybookliveduo device8039 wd2go com with this signature Show Details Deny Allow ACCESSING YOUR MY BOOK LIVE DUO REMOTELY 108 MY BOOK LIVE DUO USER MANUAL Note For Lion you will need to install the Java runtime client For additional information visit htto support apple com kb adl1 42 1 Once Java has successfully run your accessible shares display Because Windows XP does not support encryption of a mounted drive the following message displays If you don t want to see the message again select the check box Click the OK button Windows XP does not support encryption of your data from a mounted drive To ensure your communications with WD 2go are encrypted you must use Windows Vista or higher operating system L Do not show this again Note If you connect to a My Book Live Duo device from a PC running Windows XP data being transferred between the devices is not secure 8 On Windows 7 the following message display You are about to install a certificate from a certification authority CA A claiming to repres
160. to remotely access the drive once it is ejected Click OK to eject the USB drive Ejecting via USB Storage Section 1 In the External Storage section click the eject button for the USB Device The Eject USB Drive message displays informing you that ejecting the device will remove associated shares backup tasks for the drive will be interrupted and that you won t be able to remotely access the drive once it is ejected 2 Click OK to eject the USB drive Eject USB Drive Are you sure you want to remove this device a Ejecting this device will remove all associated shares ws Backup tasks in progress on this device will be interrupted a f you are logged in remotely you cannot access the device until it is plugged back in E Ejecting via Quick View Left or Right click the WD Quick View icon in your system tray Select your USB Storage Device then Eject from the Quick View menu Your USB will eject from your system About WD Quick View Safely remove My Passport Essential USB HDD G MyBookLiveDuo MyBookLiveDuo i PI 178 Travel Drive HDD External USB d Map Create Short Exit Create Shortcut Eject CONFIGURING BASIC SETTINGS 76 MY BOOK LIVE DUO USER MANUAL me Jse A LKQ vi wd Jas E Viewing L ite Creating a User Creating a Private Share for a User Changing a User s Password Editing User Settings Deleting a User The Administ
161. to your network If you disconnect from your network backup temporarily stops Once you reconnect the WD SmartWare software automatically scans your computer for new or changed files and resumes backup protection e See your backup as it happens Visual backup organizes your content into categories and shows the progress of your backup e Retrieve lost files effortlessly Bring back your valuable data to its original location whether you have lost all your data or just overwritten an important file e Take control Customize your backups Viewing the Info Online Help Topics The WD SmartWare software provides two kinds of Help Help icon ea Each WD SmartWare screen provides easy access to online help information to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online Help icon in the upper right corner of any screen To close the info help screen after reading the online Help click the X button in the upper right corner of the screen Help tab This tab on the WD SmartWare screens provides more detailed Help For information on using the Help tab see WD SmartWare Home Screen on page 27 BACKING UP AND RETRIEVING FILES 24 MY BOOK LIVE DUO USER MANUAL Installing WD SmartWare Software Installing WD SmartWare Using the CD 1 On the CD s Next Steps screen click the Backup Options button to display the Backup O
162. trieval location In this case either A Files Not Retrieved message displays providing the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved or A Destination is full message displays which means that your computer does not have sufficient disk space to complete the file retrieval Retrieving a Folder To retrieve a folder from your drive that includes all of the content within a folder and may include multiple categories in the retrieve files selection select the check box next to the folder Retrieving an Earlier Version of a File or Deleted Files In the retrieve files selection box check the Show deleted files check box and or the Show older files check box Now when selecting content to retrieve you can select individual files that were overwritten or deleted Likewise retrieving entire folders in this mode will also retrieve older versions and deleted files Note You can only retrieve one version of a file per retrieval Retrieving All of Your Content On the Select content to retrieve screen choose the Retrieve All Files option which retrieves files across all categories and copies them to either their original locations or the Retrieved Contents folder During the retrieval e The Retrieve screen displays a progress bar and a message indicating the amount of da
163. tton A progress bar displays When the process is complete the network drive reboots Update from File To update the firmware manually 1 Goto the WD Tech Support Downloads page at hito support wdc com product Qownload asp On the Downloads page select Network Storage Select My Book Live Duo A firmware file is provided Download the file and save it to your desktop On the Updates tab click the Update from file button Select the file saved on your hard drive and click the Open button A message prompts for confirmation that you want to update now Click OK oo a CONFIGURING BASIC SETTINGS 63 MY BOOK LIVE DUO USER MANUAL 7 An Installing Update progress bar displays and when installation is complete the drive reboots Auto Update To automatically check for and update the firmware 1 For Auto Update select the Enabled check box 2 From the drop down lists specify the frequency and time at which the drive should look for an update on the WD website and if one is available to automatically install it and reboot 3 Click the Save button Alert amp Event Notifications The Alert amp Event Notification section of the page enables you to add or delete email addresses of up to five users who will receive notifications The notification may concern system conditions such as over temperature or hard drive volume and network status These alerts help the Administrator manage and detect event
164. u want to keep for each file 1 On the Software Settings screen click the File History button to display the Set File History screen as n Enter the number of backup versions to keep for each file Backup Speed 5 Retrieve Folder Preferences 2 Specify the number of file versions that you want to keep from 1 to 25 in the Enter the number of backup versions to keep for each file box 3 Click Apply to save and implement the new number of backup versions Pausing Backups Until Your Computer is Idle A large backup can take a lot of time and consume a lot of your system processing resources The WD SmartWare software works in the background using minimal computer resources while you are working on your computer If you want to pause all backup activity until your computer is idle you can by enabling the Backup Speed option 1 On the Software Settings screen click the Backup Speed button to display the Reduce Backup Speed screen File History Reduce Backup Speed This option may allow your system to run faster by reducing V Run backup when computer is idle Retrieve Folder Preferences 2 Select or clear the Run backup when computer is idle check box to enable or disable the Backup Speed option BACKING UP AND RETRIEVING FILES 38 MY BOOK LIVE DUO USER MANUAL Specifying a Different Retrieve Folder When you start a retrieval you can choose whether you want to store the ret
165. updates and service pack SP e For Windows go to the Start or menu and select Windows Update e For a Mac go to the Apple menu and select Software Update Web Browsers e nternet Explorer 7 0 and later on supported Windows computers e Safari 4 0 and later on supported Mac computers e Firefox 3 6 and later on supported Windows and Mac computers e Google Chrome 14 and later on supported Windows and Mac computers Local Network Router switch Gigabit recommended to maximize performance Wide Area Network Broadband Internet connection for remote access using WD 2go and WD Photos PRODUCT OVERVIEW 7 MY BOOK LIVE DUO USER MANUAL Preinstallation Instructions Before installing the drive select a suitable place for the system for maximum efficiency Place the system in a place that is e Near a grounded power outlet e Clean and dust free e Ona stable surface free from vibration e Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the drive and away from sources of heat e Secluded from electromagnetic fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the drives Observe the following precautions when unpacking and installing your external storage product e
166. uter dieberrreces fe dvdtlable cree msgs fee eee fun je ee ee P ecu ie eerie hiven y uty a fever wi ma On the Main Settings tab you can e Create and edit the software settings for My Book Live Duo e Set up drive settings for your My Book Live Duo Creating Software Settings Click the Set Up Software button to open the Software Settings Screen IF you want to THEN click AND see Change the number of backup File History Specifying the Number of versions to keep for each file Backup Versions on page 38 Pause backups until the computer is Backup Speed Pausing Backups Until Your idle Computer is Idle on page 38 Specify a path to a different retrieve Retrieve Folder Specifying a Different Retrieve folder Folder on page 39 Change the option that checks for Preferences Setting the Preferences Auto software updates whenever you Update Option on page 39 reconnect your My Book Live Duo drive to your network BACKING UP AND RETRIEVING FILES 37 MY BOOK LIVE DUO USER MANUAL Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see an earlier version of the file the WD SmartWare software has a copy for you Keeping more versions e Improves your ability to save retrieve more versions of a file e Consumes more disk space To specify the number of backup versions that yo
167. ver Arkansas Behind Blue Eyes Dancing Queen Epic Eyes Wide Open Hot Shot City The Kids Are Alright The Kids Aren t Alright Never Never Gonna Give You Up Porcupine Pie Sad Girl Sweating Bullets Taj Mahal Unsupervised I Hit My Head War Pigs Length 5 04 4 42 3 14 2 92 2 40 3 43 3 56 4 54 4 13 3 52 2 46 3 01 3 51 2 04 4 40 5 26 3 05 2 56 3 55 00 28 y O Iw hbri Windows Media Player 12 Windows 7 Note Please go to the Microsoft Media Player support site for more information on using and updating your media player To stream media using Windows Media Player 12 Library 1 Click Control Panel gt Network and Internet gt Network and Sharing Center A E Network and Internet Network and Sharing Center In the View your active networks area click your Control Panel Home Manage wireless networks Change adapter settings Change advanced sharing settings See also HomeGroup Internet Options Windows Firewall View your basic network information and set up connections mw ef MININT 85HKP90 This computer View your active networks WOIW1 Home network Change your networking settings Access type HomeGroup Internet Connect or disconnect Internet Joined Connections Local Area Connection W Set up a new connection or network lt wil Wireless Network Connection WOIW1 Set up a wireless broadband

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