Plantronics MDA200
Contents
1. Accessories plantronics 1 Electronic Hookswitch Cable Electronically and automatically takes your desk phone handset off hook Enables remote call answer end with your headset 2 On Line Indicator OLI A light that flashes once a call is activated It allows others to know when you are on a call 3 HL10 Lifter Automatically lifts handset and returns it to the cradle Enables remote call answer end with your headset 4 AC Power Supply Required when using the HL10 lifter 5 USB Extension Cable Extends the length of the USB cable between the MDA200 and computer See plantronics com accessories for more information on all accessories Connect Your Headset 1 Connect your Plantronics supported USB corded headset or wireless USB headset adapter to the MDA200 USB headset port NOTE Your headset will continue to function as if it were connected directly to the computer For a list of supported headsets and wireless USB headset adapters see plantronics com support plantronics Desk Phone Connect and Call There are three setup options for connecting the MDA200 to your desk phone Select one of the following and continue Desk phone standard Desk phone HL1O lifter and power supply sold separately Desk phone EHS cable sold separately NOTE If you will be using Desk phone standard or Desk phone HL10 lifter and power supply continue below If you will be using the Desk Phone EHS cable r2. Hoofddorp EEE Y netmeli ine Uygundur Netherlands 2011 Plantronics Inc All rights reserved Plantronics the logo design MDA200 and HL10 are trademarks or registered trademarks of Plantronics Inc Windows Windows 7 Windows Vista and Windows XP are registered trademarks of Microsoft Corporation in the US and other countries Nortel is a trademark of Nortel Networks Skype is a registered trademark of Skype Limited Apple and Mac OS are trademarks of Apple Computer Inc registered in the US and other countries All other trademarks are property of their respective owners Patents U S 7 633 963 86289 06 10 11
3. MDA200 Audio Switcher User Guide plantronics ss Contents plantronics Welcome 3 What s inthe Box 4 MDA200 Basics 5 Accessories 6 Connect Your Headset 7 Desk Phone Connect and Call 8 Desk Phone standard 8 Desk Phone Plus HL10 lifter and Power Supply sold separately 10 Desk Phone Plus EHS Cable 12 Computer Connect and Call 13 Connect Your Computer and Place a Call 13 MDA200 LED Indicators 14 Daily Use 15 Answer an Incoming Call 15 Place an Outgoing Call 15 Switch Calls 15 Troubleshooting 16 Desk Phone 16 Softphone 17 Welcome Congratulations on purchasing your new Plantronics product This guide contains instructions for setting up and using your MDA200 audio switcher Please refer to the separate safety instructions for important product safety information prior to installation or use of the product plantronics What s in the Box Telephone Interface Cable MDA200 Audio Switcher plantronics MDA200 Basics FRONT TOP 1Com 2 Desk 3 USB puter talk button phone talk button headset USB wireless adapter port headset and adapter not included 4 USB 5 Handse 6 Telep 7 Power jack 8 Configuration s 9 Liste cable connect to computer lifter EHS cable jack hone interface cable jack ide switch ning volume dial 10 Speaking volume dial plantronics BACK BOTTOM O O qe 10
4. Press firmly to adhere If You Do Not Hear a Dial Tone 1 If you do not hear a dial tone raise the lifter height switch to the next highest position 2 Repeat steps 3 through 6 above as necessary until you hear a dial tone 3 When you hear a dial tone secure the lifter as described in steps 7 though 9 Additional Parts If Required Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle Extender Arm 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone plantronics 1 plantronics Ringer Microphone Use ringer microphone only when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug 3 Place ringer microphone over phone speaker Remove adhesive tape and attach Desk Phone Plus EHS Cable 1 Connect the end of the EHS cable to the MDA200 and the other end to the desk phone as described in the EHS Adapter Getting Started guide 12 Computer Connect and Call Connect Your Computer and Place a Call 1 Connect the USB cable from the MDA200 to the computer The computer talk button LED will be solid green 2 While wearing headset dial test call from computer softphone 3 End call by pressing the computer talk butto
5. an incoming call Alternatively you can answer an incoming call by pressing the headset in line control button if the headset is so equipped NOTE Remote answer end capability for the desk phone requires the use of an EHS cable or HL10 lifter Visit plantronics com accessories for more information NOTE Remote answer end capability for the PC is a software feature and dependent ona compatible softphone If you do not install the software or don t have a compatible softphone you will need to press the headset call button first Visit plantronics com software for more information Place an Outgoing Call Outgoing desk phone calls Wearing your headset press the desk phone talk button on the MDA200 Remove the handset from the cradle You will hear a dial tone NOTE This step will be automatic if you install a lifter or EHS cable accessory For a complete list of accessories visit plantronics com accessories Dial the number using your desk phone To end the call press the desk phone talk button and hang up the handset Outgoing Softphone Calls The easiest way to make a softphone call is to dial the number on your softphone application while wearing your headset You will be automatically connected to your call End the call by pressing the computer talk button Softphone Compatibility Remote call answer end from the headset is available for compatible softphones with no additional steps except when using Skype For a list of compa
6. ay from your phone If the power supply HL10 lifter only is plugged into a power strip plug it into the wall directly The handset lifter is installed but does not lift the handset Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the switcher plantronics 16 Softphone When dial from my softphone application nothing happens Ensure that the headset is the default sound device The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel gt Preferences gt General Launch Audio Devices Control Panel Ensure that you are using a compatible softphone application For a list of compatible softphones visit plantronics com software If you are using a wireless headset ensure your headset is subscribed to the USB adapter See subscription instructions that came with your wireless headset Ensure your headset is charged Ensure that the Plantronics software is installed To download visit plantronics com software If the Plantronics software is not installed and you do not have a compatible softphone you must first press the headset call button and then use the softphone interface to place answer end calls Restart your computer Speaking and or listening volume is too low or too high Adjust headset listening volume Adjust listening speaking volumes in the computer s sound control panel system prefere
7. e switcher and your computer and 6 inches between the switcher and your desk phone If adjusting the distance doesn t help your headset is going out of range move closer to the switcher The sound is distorted hear echo in the headset Lower the speaking volume dial and or listening volume dial on the switcher For most telephones the correct setting is position 3 If your desk phone has a volume control lower until the distortion disappears If the distortion is still present adjust the headset volume control to lower the headset speaker volume If the distortion persists lower the listening volume dial on the switcher If you are using a wireless headset ensure there is at least 12 inches between the switcher and your computer and 6 inches between the switcher and your desk phone Lower the listening volume and speaking volume dials on the switcher For most telephones the correct setting is position 3 If the audio level is too low in this position adjust the headset volume control to increase the headset speaker volume If your speaking volume is too low for your listener in this position adjust the position of the headset to make sure the microphone is as close as possible to your mouth Adjust the Configuration Switch The most commonly used position is A which is the default position People talk to can hear a buzz in the background If you are using a wireless headset move the switcher further aw
8. efer to EHS Getting Started guide that came with your EHS cable or at plantronics com accessories for installation instructions Desk Phone standard 1 Connect one end of the telephone interface cable to the back of the switcher 2 Disconnect the handset coil cord from the base of the desk phone and re connect it to the telephone interface cable junction box 3 Connect the remaining end of the telephone interface cable into the open handset port on the desk phone NOTE Your desk phone handset will continue to work it s just hooked up differently NOTE If your phone has a built in headset port you should only use the headset port if you will not be using the HL10 lifter In this configuration you must press both the headset button on your phone and the call contro button on the headset to answer or end calls plantronics Check Configuration and Make a Test Call 1 If your desk phone has a volume control set it to mid range 2 On the bottom of the switcher ensure the configuration slide switch is set to A the listening volume dial is set to 3 and the speaking volume dial is set to 2 A Gc E F 3 Remove the handset from desk phone cradle 4 While wearing your headset press the desk phone talk button on the MDA200 5 If you do not hear a dial tone adjust the configuration switch A G until you do 6 Diala test call from the desk phone If needed fine tune the volume w
9. ith the headset volume controls You can also adjust the desk phone speaking and listening volumes on the bottom of the MDA200 7 End call by pressing the headset call control button and returning the handset to the desk phone cradle For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantronics com healthandsafety plantronics 9 plantronics NOTE If you will be installing the HL10 lifter and power supply continue below If not continue with Computer Connect and Call Desk Phone Plus HL10 lifter and Power Supply sold separately 1 Plug one end of the power supply into the power jack on the back of the MDA200 and the other end into a working power outlet 2 Firmly press the handset lifter power cord into the handset lifter jack 3 While wearing your headset slide the handset lifter arm under the handset until the lifter base touches the side of the phone 4 Slide the lifter up to where it nearly touches the handset earpiece 5 Press the call control button on your headset to activate the lifter 6 If you hear a dial tone the lifter is set correctly and needs no adjustment 7 Remove the protective strips from the 3 mounting tapes on the underside of the lifter 8 Gently place the lifter on the desk phone in the pre determined position 9
10. n on the MDA200 NOTE To use call contro feature with a soft phone on the PC you will need to install Plantronics Control Panel Software See plantronics com software plantronics 13 MDA200 LED Indicators MDA200 LED Buttons Solid green Connected to PC audio default condition Flashing green Incoming PC call Flashing yellow Active PC audio on hold Flashing green Incoming desk phone call Desk phone audio connected Flashing yellow Active phone audio on hold Both icons MDA200 is booting up once complete both LEDs flashing green will be off if no headset is connected If a headset is for 2 seconds connected the PC icon will remain lit solid green Solid red Firmware update in process follow firmware update instructions to clear once complete Solid red Over current condition using HL10 without power supply Unplug MDA200 add power adapter re plug MDA200 to PC Flashing red Headset fault replace headset and power cycle the MDA200 When you press one of the two buttons you are opening a phone line audio channel Depending on the circumstances you won t necessarily hear a dial tone until you ve dialed from your phone The buttons allow you to switch to a different phone line channel plantronics 14 Daily Use plantronics Answer an Incoming Call The easiest way to answer an incoming call from the desk phone or computer is to press the flashing LED desk phone or computer talk button when you hear
11. nces Adjust listening speaking volumes in the softphone application The sound is distorted or hear an echo in the headset Reduce speaking and or listening volume on the computer using your softphone application Point microphone towards your chin If the distortion is still present lower the volume on the headset No audio connection to PC Unplug USB cable from switcher and then reconnect the cable Quit and then re start your PC audio or softphone application can no longer hear any audio through my PC Speakers For Windows XP systems Refer to the Audio tab of the Sounds and Audio Devices option in your PC Control Panel Under Sound Playback change the default setting from Savi Office to your PC speakers Click OK to confirm your change For Windows Vista and Windows 7 systems Refer to the Sound option in your PC Control Panel Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change For Mac OS X Choose Apple menu gt System Preferences and click Sound Click Output and then select Internal Speakers or your speaker choice plantronics plantronics NEED MORE HELP plantronics com support as Plantronics Inc Plantronics BV X 345 Encinal Street South Point Building C Santa Cruz CA 95060 Scorpius 140 m United States 2132 LR
12. tible softphones visit plantronics com software For Skype support please follow these steps Skype will display the following message during the install of Plantronics Unified Runtime Engine PlantronicsURE exe wants to use Skype Choose Allow Access to connect You can also check Skype connection status by going to Skype and checking the Tools gt Options gt Advanced gt Advanced Settings gt Manage Other Programs Access setting Switch Calls To switch from a desk phone call to a computer call or visa versa simply press the other call button to answer incoming call or place an outgoing call Active audio left on hold is indicated by a flashing red icon 15 Troubleshooting Desk Phone can t hear a dial tone in the headset Adjust the configuration switch on the switcher until a dial tone is heard Fine tune the listening volume with the headset volume button If the volume is still too low adjust the listening volume dial on the switcher Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary If you are using a wireless headset ensure your headset is subscribed to the USB adapter See subscription instructions that came with your wireless headset Make sure your headset is charged Press the call button on your headset hear static If you are using a wireless headset ensure there is at least 12 inches between th
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