Plantronics CS351N / HL10
Contents
1. tool press the battery back wards and away from bat tery door until the left cor ner of the battery tucks under the post in the bat tery compartment Tuck all of the battery wires and connectors into the battery compartment ADDITIONAL PARTS If required Extemder Arm Use extender arm when the handset lifter needs additional stability lifting and returning to cradle 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone Ringer Microphone Use ringer microphone when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug 3 Place ringer microphone over phone speaker Remove adhesive tape and attach For Nortel 12004 phones only REGULATORY NOTICES FCC Requirements This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equ2. PLANTRONICS SOUND INNOVATION gt e gt USER GUIDE_ SupraPlus Wireless Univ cia a e PACKAGE CONTENTS e e e e e e e e e e e Package Contents o Headset One model included in each package all available models shown Features 4 Setup 6 Setup Handset Lifter Optional 8 Charging 9 Positioning 9 Adjusting Fit 10 10 Voice Tube Voice Tube ia i veli Making Answering Ending Calls 11 Checking Compatibility 13 Volume 14 Spare Alternative Ear Removable Voice Tube Cushions Comfort Pad Headset Controls 16 Base Indicator Lights de Troubleshooting 18 Subscription 20 System Reset 20 Voice Tube Replacement 20 Battery Replacement 21 Additional Parts if required 22 Regulatory Notices 23 Handset Lifter Register Your Product Online Optional Visit www plantronics com productregistration to register your product online so we can provide you with the best possible service and technical support Extender Arm Nortel 12004 Microphone with Stabilizers phones only FEATURES Base Top View Front Telephone Rear Speaking Volume Minor Adjust to automate Major Adjust Telephone Indicator Lights lei Talking Gree
3. Incorrect configuration dial setting for your phone Try other configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 can hear a dial tone Phone will work in more than one configuration dial position Use the more than one position that sounds best to you and the person you call configuration position cannot hear a dial tone Check that the phone is connected to the base s phone cord jack in any configuration See page 6 position Check that the phone handset is connected to the base s phone handset jack See page 6 cannot hear caller dial tone Check that all cords and jacks are connected correctly Check that the base has power indicator light and the headset battery is fully charged Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 Ensure you are in headset mode Press the call control button to select correct mode The talk indicator light on the base is green TROUBLESHOOTING Problem Solution Sound in handset is e Reduce speaking volume by changing the speaking volume distorted hear echo in major adjust switch setting See page 15 handset Point microphone towards your chin e Listening volume too high on phone If your phone has a handset volume control lower this until the distortion disappears e lf the distortion is still present
4. lower the listening volume adjust button on the headset If the distortion persists select another listening volume major adjust switch setting See page 14 e Base is too close to computer or phone See page 9 for proper positioning e System needs to be reset Perform system reset as described on page 20 I can hear too much Speaking volume is too high Lower the speaking volume by background conversation adjusting the speaking volume minor adjust buttons on the base noise or sidetone If the volume is still too high select another speaking volume major adjust setting See page 15 People I talk to can e Move the SupraPlus Wireless base further away from your phone hear a buzz inthe AC charger is plugged into a power strip Plug the AC charger background into the wall directly e Picking up another radio frequency Call the Plantronics Technical Assistance Center for an RF filter Battery talk time Battery is going bad Replace the battery with a new battery performance is pack See page 21 significantly degraded even after a full recharge The call is dropped Headset lost subscription Try to reset the system See page Talk indicator on the 20 If this does not work try the resubscription procedure on headset and base will page 10 not be illuminated hear static that e Link to headset is lost Try to reestablish a link by pressing the does not allow me to call control button communicate e Unplug the AC charg
5. contact customer serv ice at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is con nected Telephone companies report that electrical surges typically lighting transients are very destruc tive to customer terminal equipment connected to AC power sources Exposure to Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information NOTE Modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment WARRANTY Limited Warranty e This warranty covers defects in materials and workmanship of products manufactured sold or certified by Plantronics which were purchased and used in the United States e This warranty lasts for one year from the date of purchase of the products e This warranty extends to you only if you are the end user with the original purchase receipt e We will at our option repair or replace the p
6. firmly base unit e Check that the phone handset is connected to the base s phone handset jack and it is pushed in firmly e Headset may be out of range of the base Move closer to base unit until headset is within range Range varies with office environment Headset battery is dead Recharge the battery by placing the headset in the headset charging cradle See page 9 Listening volume too low Press the volume up button on the headset If the volume is still too low select another listening volume major adjust switch setting See page 14 Incorrect configuration dial setting for your phone Try other configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 You may have to resubscribe your headset with the base See page 10 Callers cannot Headset is muted Press the mute button on headset to unmute hear me the microphone See page 15 Improper positioning of voice tube or noise canceling microphone Try various other positions Voice tube may be clogged voice tube models only Remove voice tube and test to see if callers can hear you without tt If they can then replace the clogged voice tube See page 20 Speak volume is too low Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 15 If the volume is still too low select another speaking volume major adjust setting as described on page 19
7. cedure 1 Simultaneously press the call control 3 Disconnect the AC charger from the button and both the and volume AC charging jack for 5 seconds buttons for 5 seconds When the talk 4 Reconnect indicator light on the headset blinks h t t tion lete The system reset operation is complete 2 Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode VOICE TUBE REPLACEMENT To replace voice tube 1 Slide old voice tube out 2 Slide in spare voice tube BATTERY REPLACEMENT The custom battery supplied should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 to order one Once you receive it follow directions below to replace The tool shown in Steps 2 and 5 is included with your replacement battery Use hook end of tool to hook battery wires and pull toward open battery door until battery moves out from behind post Use fingernail to lift off and flip open battery door Once battery is removed gently disconnect battery connector do not pull hard Before replacing battery into compartment please be sure battery wires are on side closest to opened battery door the battery cannot be installed properly if wires are on other side Close door so that it is flush Using the Y end of the with headset
8. er from the base for 5 seconds then plug back in e Reset the whole system as described on page 20 hear beeps One beep every 10 seconds is caused by a low battery warning the headset Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking e Two beeps is an out of range warning Move closer to the base e Three rapid beeps every 30 seconds indicates your mute is on Press the mute button once to turn mute off e When an optional lifter is connected three repetitive beeps indicate a call is coming into the headset Press the call control button on the headset to answer the call Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the but does not lift handset handset lifter jack on the base My handset lifter operates IntelliStand is enabled To disable the handset lifter move the every time remove or IntelliStand switch to position replace my headset in the base unit SUBSCRIPTION The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed To do so please follow the instructions on page 10 for Multi Shift Pairing SYSTEM RESET To recover from some fault conditions refer to the Troubleshooting Section may need to perform a system reset To perform the system reset follow this pro
9. goes into the cradle 2 Gently press down on the headset to ensure that headset is in correct position Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged e 20 minutes minimum chargeto continue setup e 3 hours full charge I S 58 pt 1 Plug handset lifter power cord into handset lifter jack on base Push firmly into base 2 Position handset lifter under the handset on your phone Verify that the lifter is POSITIONIN GS lisi ici located on top of the telephone speaker If not you will need to attach the ringer microphone as described on page 22 NOTE Remove only a tiny piece of mounting tape backing to temporarily stick lifter into position you may need to move it later IntelliStand Set the IntelliStand switch to off IntelliStand off if you want to control the handset lifter with the call control button on your headset IntelliStand The minimum recommended separation distance is shown above Set the IntelliStand switch to IntelliStand on if you want Important Incorrect positioning can cause noise and interference problems the handset to automatically pick up when you take the headset off the charging cradle ADJUSTING FIT NOTE Depending on preference you can replace the pre installed leatherette ear cushions with the alternative foam cushions i
10. he REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please
11. ht on base will flash while muted You will hear 3 rapid beeps every 30 seconds to indicate that mute 15 on HEADSET CONTROLS Key N A Feature Listening volume minor adjust Mute Answering ending calls Low battery warning Out of range warning Incoming call notification Action Press to increase Or to decrease Short key press Short key press Replace headset in charging cradle Move closer to base Press call control button to answer call Only works when using optional Handset Lifter Tone Ascending descending tones 3 mid tones Mute 3 low tones Unmute NOTE Tones repeat every 30 seconds when muted Mid tone 1 tone every 10 seconds 2 tones 3 repetitive tones BASE INDICATOR LIGHTS Action Charging Fully Charged Power Talking Muted Indicator Lights ee Talking Muted Green 0225 55 555 5 Charging Amber Light Flashes amber Solid amber Solid red Solid green Flashes green TROUBLESHOOTING Problem Solution plugged everything in e Check that the AC charger jack is connected to the base unit but the lights won t Check that the AC charger is securely connected to a working come on wall outlet e Check that the AC charger is the model supplied by Plantronics My headset does e Check that the phone is connected to the base unit s phone cord not work with the jack and it is pushed in
12. ial tone should sound through headset Dial using the telephone keypad To answer a call 1 Take the handset off hook 2 Press the call control button on the headset to answer a call end call press the call control button on the headset then hang up the handset NOTE If either you or the recipient have trouble hearing please check compatibility page 13 MAKING ANSWERING ENDING CALLS CHECKING COMPATIBILITY With Handset Lifter tiona L NOTE The compatibility setting of 1 is set at the factory to work with most phones However if you do not hear a dial tone if either you or the recipient is having trouble hearing or if you experience buzzing hissing please follow the directions below To first test proper set up of the handset lifter 1 Press the call control button on headset to activate handset lifter and lift handset from phone Dial tone should sound if the handset is raised high enough 2 If no dial tone adjust handset lifter height switch or reposition lifter under handset If you still do not hear a dial tone you may need to insert extender arm see page 22 or check compatibility page 13 Use mounting tape to secure handset lifter in position If you cannot hear a dial tone through your headset use a coin or small screwdriver to turn the telephone configuration dial until you can Make sure that a number is aligned with the position indicator Place a call to someone you kn
13. ipment generates uses and can radiate radio frequen cy energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a par ticular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a com patible jack that is also compliant See installation instructions for details T
14. n e Power rata Charging Amber Charging Cradle Configuration Dial IntelliStand M On Off Switch call control button Listening Volume FEATURES Telephone Handset Jack Handset Lifter Jack AC Charging Jack Telephone Cord Jack Speaking Volume Major Adjust Talk Indicator Light Listening Volume Call Control Button Voice Tube or Noise Canceling Microphone Mute Handset Lifter Arm Power Cord Ringer Microphone Jack remove cover Height Switch Accessory Jack SETUP SETUP Base Bottom View tn Unplug the handset cord from phone Plug the telephone cord that 15 connected to the SupraPlus base into the handset Jack on the phone CAUTION Your phone may have two similar Jacks Put the cord only in the jack from which the handset came Plug the handset cord into the Plug the AC charger into the handset jack in the base base s AC charging jack Push tn until it clicks Push tn firmly Complete Plug the handset cord into the handset jack in the bottom of the base Plug the AC charger into an outlet and See step 3A for detailed location into the base s AC charging Jack NOTE The access to the handset jack Is fairly small If you have large hands may want to ask someone with smaller fingers to do this step SETUP_HANDSET LIFTER Optional CHARGING 1 Slide headset into charging cradle the earpiece with the microphone
15. ncluded 1 Adjust headband to fit 2 Rotate voice tube or noise canceling microphone until it is pointed towards your chin MULTI SHIET PAIRING 1 To pair another headset to the same base you must first enable the multi shift pairing feature Long press 5 sec the speaking volume minor adjust up button on back of base until the power indicator light flashes 2 Place a charged headset in charging cradle and red indicator light on base will flash for 2 seconds if the multi shift pairing feature is enabled Within 10 seconds of doing so press either the or listening volume button for 3 seconds until the headset talk indicator lights to indicate pairing mode and goes out after successful pairing Repeat steps 1 and 2 if headset and base do not link when call control button is pressed NOTE Only the last paired headset will work with the base You must be in talk mode on a call to enable or disable this feature To disable the multi shift pairing feature long press 5 sec the speaking volume minor adjust down button until the power indicator light flashes MAKING ANSWERING ENDING CALLS Without Handset Lifter To make a call 1 your handset off hook Dial tone should sound through handset if not check compatibility see page 13 2 Press the call control button on the headset The talk indicator lights on both the base and the headset should go on indicating a successful link D
16. ow While speaking turn the configuration dial through the four positions Select the position that provides the best sound quality for both you and the recipient To make answer a call 1 Press the call control button to raise the handset lifter 2 Use the telephone keypad to dial the number To end a call press the call control button to lower the handset lifter Phone will hang up NOTE If either you or the recipient have trouble hearing please check compatibility page 13 LISTENING VOLUME SPEAKING VOLUME Minor Adjust Major Adjust NOTE Be sure to set your telephone 5 volume at the mid range before adjusting the SupraPlus Wireless volume Minor Adjust Major Adjust Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments NOTE You must in talk mode i e on a NOTE call to adjust A is the lowest setting B is the most common setting D is the loudest setting Use listening volume major adjust control on the back of the base for large incremental adjustments Push on the and buttons to adjust listening volume in minor incremental adjustments NOTE 1 is the loudest setting 4 5 the lowest setting Headset Mute To mute headset press the mute button straight in Press again to unmute Talk indicator lig
17. roducts that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts e To obtain service in the U S contact Plantronics at 800 544 4660 ext 5538 e THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty MAINTENANCE 1 Replace voice tube every 6 9 months voice tube models only 2 Unplug the unit from the telephone and the AC charger from the power source before cleaning 3 Clean the equipment with a damp not wet cloth 4 Do not use solvents or other cleaning agents TECHNICAL SUPPORT The Plantronics Technical Assistance Center is ready to assist you Dial 800 544 4660 ext 5538 or visit the support section of our website at www plantronics com support PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design IntelliStand Plantronics Sound Innovation SupraPlus and the voice tube clear color and shape trade dress are trademarks or registered trademarks of Plantronics Inc All other trademarks are the p
18. roperty of their respective owners Patents U S 5 210 791 6 735 453 6 923 688 D469 756 Australia 147229 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 and Patents Pending Printed in China 71677 01 01 06
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