Plantronics T20
Contents
1. Thank you for selecting the T20 Headset Telephone from Plantronics This User Guide will help you install your T20 Headset Telephone and learn its basic operation IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment these basic safety precautions should be followed to reduce the risk of fire electric shock and injury to persons 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product The symbol Z identifies and alerts the user to the presence of important operating and service instructions 3 Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 4 Do not locate this product near water for example near a bathtub or sink in a wet basement or near a swimming pool 5 Slots and openings in the base unit and the bottom or back are provided for ventilation to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product in the bed sofa rug or other similar surface This product should never be placed near or over a radiator or heat register It should not be placed in a builtin installation unless proper ventilation is provided 6 Do not locate this product in an area where the power cord is likely to be damaged by foot traffic or furniture 7 Do not overload outlets and extension cords as this can result2. are the end user with the original purchase receipt e We will at our option repair or replace the Products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new Products or parts e To obtain service in the U S contact Plantronics at 800 544 4660 and in Canada call 800 540 8363 If you need additional information please contact our service centers at the numbers provided THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty 12
3. experienced radio TV technician for help FCC Requirements Part 68 This equipment complies with Part 68 of the FCC Rules The FCC Part 68 Label is located on the bottom of the enclosure This label contains the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be provided to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect fo your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area Connection to the telephone network should be made by using standard modular telephone jacks type RJ11 The plug and or jacks used must comply with FCC Part 68 rules If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 10 11 FCC REGISTRATION INFORMATION The telephone company may
4. make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to tariffs If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources WARRANTY AND SERVICE LIMITED WARRANTY for Plantronics Non commercial Products Purchased in the US and Canada e This warranty covers defects in materials and workmanship of Commercial Products manufactured sold or certified by Plantronics which were purchased and used in the United States and Canada e This warranty lasts for one year from the date of purchase of the Products e This warranty extends to you only if you
5. able Headband Position the Voice Boom near the corner of your mouth other line When the second caller answers press the EARLOOP USE Conference Button Press the Pivot Ball Ring onto the Headset Assembly Insert one of the Earloops into the Pivot Ball You may need to try each size to find the most comfortable fit Slip the Earloop over your ear and position the Voice Boom near the corner of your mouth CLOTHING CLIP RECEIVING A CALL The Clothing Clip keeps the Headset free from the weight of gt the cord Attach the clip to your clothing at about chest level With the Headset in position when the ringer notifies you of Allow enough slack in the cord approximately 6 inches to an incoming call press the appropriate line button Line 1 permit your head to move without pulling on the Headset or or Line 2 to answer the call the Clothing Clip You are now ready to make or receive calls CONVENIENCE FEATURES TROUBLESHOOTING REDIAL FEATURE The base unit will store the last number dialed The last number can be automatically redialed by pressing the Redial Button HOLD BUTTON The Hold Button allows you to suspend an active telephone call on Line 1 to answer or originate a second call on Line 2 or vice versa FLASH FEATURE If your telephone service includes call waiting the Flash Button allows you to toggle between two calls When your phone alerts you to a second call press the Flash Button to p
6. in risk of fire or electric shock 8 Never push objects of any kind into this product as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product 9 To reduce the risk of electric shock do not disassemble this product but take it to qualified service personnel when service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the product is subsequently used 10 Avoid using telephone equipment during an electrical storm There may be a remote risk of electric shock from lightning IMPORTANT SAFETY INSTRUCTIONS 11 Do not use telephone equipment fo report a gas leak in the vicinity of the leak 12 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed b If the product has been exposed to liquid c If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because ae adjustments of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation d If the product has been dropped or the base unit has been damaged e If the prod
7. ion on supplies and accessories all Plantronics FCC REQUIREMENTS PART 15 at 1 800 544 4660 or visit our web site at www plantronics com NOTE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions See also Diagram Key for additional part numbers 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televi sion reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an
8. lace the current call on hold and to immediately connect you to the second call Press the Flash Button again to return to the first caller This feature can also be used with most office telephone systems to transfer a call to another extension Press Flash to hear a dial tone enter the extension number after the extension rings press Flash again or hang up to transfer the call MUTE FEATURE When you activate the Mute Button the calling party cannot hear your voice but you will be able to hear the calling party CANNOT HEAR A DIAL TONE Make sure all connections are correct and firmly in place Ensure AC Power Adapter is connected and power is on Make sure you have pressed Line 1 or Line 2 and corresponding Indicator Light or is on Adjust Listen Volume Control Ensure that Headset is centered on your ear CANNOT DIAL A NUMBER Make sure Tone Pulse Switch Setting is correct CALLER CANNOT HEAR MY VOICE Make sure the Mute Button is turned off with the Indicator Light off Adjust Headset so the microphone is closer to your mouth ONLY ONE LINE IS WORKING Make sure you are using correct cable and Line Jack or PLANTRONICS HELP DESK The Plantronics Help Desk is ready to assist you Dial 1 800 544 4660 Monday through Friday 8 00 a m to 5 00 p m Pacific Standard Time or visit our website at www plantronics com SUPPLIES AND ACCESSORIES FCC REGISTRATION INFORMATION For informat
9. tch your phone service usually tone If you are not sure call your local telephone provider Set the Ringer Volume Control for incoming calls to your preferred level Plug the Headset Cord into the Headset Jack For most U S users the Flash Timing Switch should be set to 3 however trying other settings will not harm the T20 or your phone line USING THE HEADSET PLACING A CALL Begin by connecting the Headset Cord to the With the Headset in position place a call by pressing Line 1 Headset Jack or Line 2 for a dial tone The On Line and Line 1 or The Headset included with the T20 Headset Telephone can Line 2 Indicator Lights will go on be used with the Adjustable Headband or with one of the Dial the desired number using the Twelve Button Dial Pad Earloops When your party answers speak normally If your party HEADBAND USE cannot hear you see Troubleshooting page 9 Snap the Headband into the back of the Headset Adjust the Listen Volume Control as needed to hear the Assembly Press the Ear Cushion Assembly onto the other party Headset Assembly aligning the notch in the ring with the CONFERENCE CALLS Voice Boom The T20 allows you to arrange conference calls between yourself and two other callers Place caller one on hold by Place the Headset on either ear and adjust the Headset to a pressing the Hold Button Answer or originate a call on the comfortable position by moving the Adjust
10. uct exhibits a distinct change in performance 13 Never install telephone wiring during a lightning storm 14 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 15 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface A 16 Use caution when installing or modifying telephone lines 17 This product is intended to be supplied by a Listed Class 2 Direct Plug In Power Unit rated VDC 800mA Plantronics Part No 45669 01 rated at an input voltage of 120 VAC 60Hz and an output voltage of 9 VDC at 800mA 18 This product requires AC power in order to operate In order to have phone service during a power outage have another telephone available that is powered only by the telephone line 19 Keep all product cords and cables away from operating machinery SAVE THESE INSTRUCTIONS SETUP The T20 Headset Telephone may be connected to two separate telephone lines Turn the T20 base over and insert the Headset Holder Connect the AC Power Adapter to the T20 AC Power Adapter Jack and a wall outlet Connect the T20 to the telephone wall jack If the jack is dual line connect the Dual Line Cord with the white flag to the Telephone Line 1 2 Jack If each line is a separate jack connect one of the Wall Cords to the Dual Line Jack and the other to the Line 2 Jack Set the Tone Pulse Switch to ma
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