CRU ToughTech Duo QR
Contents
1. OK Indicates that the hard drive is in use or ready to use No Disk Indicates that the hard drive was removed or not installed Unused A new drive was installed and not added to the RAID Failing Indicates the drive is malfunctioning Possible causes of failure message include an inability to recognize the drive a compatiblity problem or damaged sectors Displays temperature of the top and bottom drives as reported by S M A R T status Allows you to change the RAID level see section 5 2 5 Setting up the RAID ToughTech Duo offers two options for RAID configuration as well as single disk mode See section 1 3 for details on the available options Stop all data transfers before setting or changing RAID types or rebuilding a degraded array Failure to do so can result in the loss of data To set up or change the RAID type disconnect all data cables and reboot ToughTech Duo After the unit has initialized the LCD will display the drives mode and status You can then reconnect to the computer 5 1 Creating a New RAID Use the LCD and interface buttons to complete this step Follow these steps for setting up a new RAID if you did not purchase your unit pre configured a Upon insertion of new disks the LCD will read Raid Error not a RAID set b Press Enter on the front interface twice c The LCD screen will display MAKE A NEW RAID d Select YES WARNING Changing RAID levels will erase any e2. Operating System Windows 7 Vista or XP Requirements Mac OS X Linux distributions using kernel version 2 4 or above Compliance FCC CE RoHS Product Weight 1 65 pounds with drives 1 05 pounds without drives excluding accessories Product Dimensions 159mm L x 89mm W x 35 mm D Warranty 2 year limited warranty See warranty statement for details and limitations We don t want anything to go wrong with your CRU product But if it does tech support is standing by and ready to help Contact us at http www cru dataport com technical support customer technical support php ToughTech is a trademark of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2011 CRU Acquisitions Group LLC All rights reserved Product Warranty CRU warrants this product to be free of significant defects in material and workmanship for a period of two years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied war ranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will
3. Select your RAID type RAID 0 or 1 data on the drives Make a backup copy of any data f The LCD screen will read Will erase all data OK you wish to keep before changing the RAID g Select YES The RAID is now created 5 2 Changing the RAID Type a Press the Up button for the Change RAID Mode screen b Press the Enter button c Press the Down or Up button to select the WARNING Any data on the new disk will be desired RAID type destroyed when the drive is added to the RAID d The screen will display Will Erase all Data Selecting OK will result in the loss of all data on the drives Ensure all data is backed up prior to pressing OK If you re ready to continue press Enter e The new configuration will be selected and ToughTech will reboot f ToughTech has been configured and is ready for operation Follow the instructions for the appropriate operating system usage instructions to initialize and format the drives 6 Adding a New Disk 6 1 RAID 1 In the event of a disk failure or removal for a RAID 1 the RAID will continue to function in a degraded state Add a new disk to ToughTech Duo to rebuild the RAID After the new drive has been detected ToughTech Duo will ask to add a new disk Press the Enter button to select YES to add the disk The disk will be added to the RAID and the RAID will begin to rebuild The LCD screen will display the percent complete for the rebuild Rebuild time
4. Temp setting 7 2 Buzzers Place a check in the boxes to indicate which warning alarm buzzers you want to be activated paan v3 0 0 41 7 3 System Warning Buzzer 4 WIED Chisenl CRI This buzzer will sound when a drive reaches a default temperature C Dataort or a temperature that you set see section 7 7 Status A device was found As a visual alert the system LED will glow amber when the temperature is reached Configuration PIN 9000 V Enable System Warning Buzzer V Enable System Alarm Buzzer 7 4 System Alarm Buzzer V Enable RAID Warning Buzzer This buzzer will sound on one occasion Z Enable RAID Alarm Buzzer e When a drive reaches a default temperature or the temperature ee that you set see section 7 7 g 7 5 RAID Warning Buzzer This buzzer will sound when ToughTech Duo is in degraded RAID mode i e a drive has failed and is in need of rebuild or the RAID is currently rebuilding The RAID LED will glow amber if this occurs 7 6 RAID Alarm Buzzer This buzzer will sound when the RAID has failed or is invalid The RAID Status Adevice was found LED will glow red if this occurs Details Options RTX220 QR 7 7 Temperature Sliders When your ToughTech Duo reaches a certain temperature the System selina LED lights up and buzzers will sound unless you configure them not to do so You may want to change these default temperatures acc
5. CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a home or commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful int
6. GS 85088 88 Ba SoSe 88 E a E E SeeueLse E B Boe Sea So 88 ToughTech Duo User Manual Features e RAID 1 RAID 0 and Single Drive operation modes e Default RAID 1 Mirroring to assure data integrity and protection on the road e Designed for optimal heat dissipation e Easy release removable 2 5 drive sleds e Designed for Solid State SSD amp standard SATA HDDs e Quad host connectivity eSATA FireWire 800 400 amp USB 2 0 e FireWire is daisy chainable with bus power e Can operate on power from FireWire connection e New user friendly display menu input selection amp drive health monitoring e Uses S M A R T Self Monitoring Analysis and Reporting Technology to track hard drive health alerting user of potential problems e User selectable temperature warning and alarm settings LEDs and audible e DC power available for USB amp eSATA operation Power adapter included e Drive sleds allow for drive insertion removal without tools Page 1 GAU 1 Pre Installation Steps 1 1 ToughTech Duo Duo Accessories 1 2 Identifying Parts 1 3 Consider your RAID Configuration 1 3 1 RAID 0 1 3 2 RAID 1 1 3 3 Single Disk Mode 2 Hardware Setup 2 1 Installing Hard Drives 2 2 Connecting and Powering ToughTech Duo 3 LED Behavior 4 LCD Menu Screens 5 Setting up the RAID 5 1 Creating a new RAID 5 2 Changing the RAID Type 6 Adding a New Disk 6 1 RAID 1 6 2 RAID 0 6 3 Singl
7. both drives If one drive were to fail your data would still be preserved on the other drive After replacing a failed drive you can rebuild the RAID on the fly so that your data is once again redundant and secure 1 3 3 Single Disk Mode NOTE There is no way to convert a drive in Single In this mode the unit will support a single drive Disk Mode to RAID 1 without creating a new array which will cause loss of the data on the hard drive 2 Hardware Setup 2 1 Installing Hard Drives ToughTech Duo is compatible with 2 5 inch SATA hard drives that are no more than 9 5 mm in height Follow these steps for installing or removing a drive a Push the ejection button The handle will swing open b Remove the drive sled and swing the side panel out NOTE If any of the drives are inaccessible after c Insert the drive with the label up powering on the unit try the following steps 1 Turn off the power d Close the side panel Ensure the panel is flush with the ie 2 Remove the drive s in question l 3 Reinsert the drive s e Secure the drive with the provided screws optional 4 Turn on the power f Slide the drive sled back into the unit g Close the handle and ensure the sled is securely in place Page 4 2 2 Connecting and Powering ToughTech Duo a Connect the data cable USB FireWire or eSATA to the corresponding port on ToughTech Duo Note USB and eSATA share the same port b Provide power to
8. e Disk Mode 7 Buzzer and Temperature Configuration RAID is not a Backup 7 1 Configuration PIN 7 2 Buzzers 7 3 system Warning Buzzer 7 4 System Alarm Buzzer 7 5 RAID Warning Buzzer 7 6 RAID Alarm Buzzer 7 7 Temperature Sliders 8 Usage with Mac and Windows Operating Systems 8 1 Usage with Macintosh Computers 8 1 1 Compatibility 8 1 2 Mounting and Ejecting Volumes 8 1 3 Booting to the ToughTech 8 2 Usage with Windows Operating System 8 2 1 Compatibility 8 2 2 Mounting and Ejecting Volumes 9 Frequently Asked Questions FAQ 10 Technical Specifications Contents 3 3 2 4 4 4 4 4 4 5 9 9 6 6 6 6 6 O O O J J J J 2 g J g 0 1 _ _ Page 2 1 Pre Installation Steps 1 1 ToughTech Duo Duo Accessories Check the accessoires with your ToughTech Duo Please contact CRU if any parts are missing or damaged The box should contain the following items ToughTech Duo unit 1 Power adapter 1 eSATA cable 1 FW800 cable 1 USB type Ato A cable 1 FW800 to FW400 cable 1 Screw kit 1 Quick Start Guide and 1 Warranty Information 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of the ToughTech Duo This will help you to better understand the remaining instructions 3 1 Unit Power System RAID LEDs i MODE RAID i 2 LCD Screen 2 ome Ell a A Le 6 Clh 3 Navigation Buttons t oe Ao sinta taai
9. e an existing sys tem drive using a drive cloning utility Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during startup A screen should appear that allows you to select the volume you wish to use This is useful if you wish to boot from your ToughTech only some of the time 8 2 Usage with Windows Operating System ey 8 2 1 Compatibility L ToughTech is compatible with Windows XP Vista and Windows 7 No drivers are needed 8 2 2 Mounting and Ejecting Volumes Before you can use your ToughTech you must first format the drives into a volume Use Disk anarem which you can find by right clicking on My Computer then selecting Manage Select NTFS for the format type If you wish to format FAT 32 for cross platform compatibility you will need to use a third party utility to do so Windows XP will not create FAT 32 volumes larger than 32GB After the volume is formatted an icon representing the drive volume will appear in My Com puter You can now use the volume just like an internal hard drive If ToughTech is connected to your computer via FireWire or USB always eject the device by clicking the taskbar eject icon before turning off power or unplugging the data cable Failing to do so could result in data corruption on the drive When connecting via eSATA you will not be able to eject in this
10. erference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end FE a a 3 Use a power supply with an RFI reducing ferrite AEO approximately 5 inches from the DC plug 4 Reorient or relocate the receiving antenna Page 11 A9 000 0003 Rev 1 0
11. lan accordingly 6 2 RAID 0 Never remove a drive from a RAID 0 as this will cause the loss of all data In the event of a disk failure for a RAID 0 the RAID will be destroyed Add a drive and then press the Up button to create a new RAID Follow the display prompts to build a new array 6 3 Single Disk Mode In the event of a drive failure in Single Disk mode all data will be lost Single Disk mode allows usage of a single hard drive If a second drive is added later it cannot be combined with the first disk nor will it provide the option of two individual disks to be seen by the host computer It will allow the option to create a new RAID using both disks though this will destroy any data on both disks 7 Buzzer and Temperature Configuration If you would like to set a password for security enable or disable audible alarms or change the temperature thresholds for heat warnings and alarms you may do so using a free software utility known as Configurator To download the Configurator software and user s manual please visit http Awww wiebetech com software configurator php WiebeTech is a brand of CRU Page 7 7 1 Configuration PIN This feature allows you to set a PIN to prevent unauthorized configuration The default PIN is 0000 NOTE Some features of the Configurator are not ToughTech Duo only requires you to enter a PIN ifa applicable to ToughTech Duo Examples include the deren vae hae een te fan kick on and Enclosure
12. oeii mers rey eR Ree Se eee spouted Lincs Moy ih a Poy eas ra ean 1 FireWire Ports 2 eSATA USB Combined Port 3 Power Switch 4 Power Supply Input 1 Drive Power and Drive Activity LEDs 2 Drive Sled Ejection Button 3 Slide Locks Page 3 1 3 Consider your RAID Configuration If you purchased ToughTech Duo with drives pre installed and pre configured skip to Hardware Setup ToughTech Duo supports RAID 0 RAID 1 and a single drive Consider which configuration best suits your needs All hard drives must be initialized prior to use in the ToughTech Duo It is not possible to add a drive to ToughTech Duo and access pre existing data on that drive The hard drive must be initialized by the unit which will cause the loss of all data on the drive The drive s must be configured to RAID 0 RAID 1 ora single drive 1 3 1 RAID 0 In this mode the unit will configure the drives in a striped RAID This will split your data between the drives offering faster performance and allowing you to use the full capacity of the drives in a single volume However this mode offers no protection for the data if either hard drive were to fail all data would be lost 1 3 2 RAID 1 In this mode the unit will mirror the two drives for best data protection In this mode you will work with a single volume equal in size to the capacity of one drive When you copy data to the volume ToughTech Duo will simultaneously write the data to
13. ording to your environment With these sliders you can change the default temperatures of the Drive Temp Alarm eDrive Temperature Warning eDrive Temperature Alarm Page 8 8 Usage with Mac and Windows Operating Systems 8 1 Usage with Macintosh Computers C 8 1 1 Compatibility ToughTech Duo requires no drivers for operation with OS X 8 1 2 Mounting and Ejecting Volumes When you connect the unit to the Mac for the first time and turn on the power you ll probably see a message saying that the disk is unreadable This is because you must format the volume before using it The easi est way to do this is to use Mac OS X s Disk Utility If you plan to use the unit on both Macs and PCs select MS DOS File System as the format type If you only plan to use the unit on Macs then select Mac OS Extended After the volume is formatted an icon representing the drive volume will appear mount on the desktop You can now use the volume just like an internal hard drive Eject the volume before powering down the unit by dragging the volumes icon to the trash bin or by select ing the volume then pressing Command E Shutting down the unit without first ejecting the volume can result in data loss 8 1 3 Booting to the ToughTech Some Macs support booting from FireWire devices To activate this feature you must first install OS X on the external volume The easiest way to do this is to clon
14. s vary a 1TB hard drive takes just over 3 hours to rebuild Page 6 E 8 88 88 Bea Soage 88 E a a a RAID is not a Backup Because your ToughTech Duo features a redundant RAID mode which protects against a hard drive mechan ical failure it is an excellent part of any backup strategy However a RAID is not in Itself a backup strategy Many things besides hard drive failure can damage or erase your data Corruption caused by unexpected disconnection during data access e g a cable is unplugged during a data transfer or the computer crashes or loses power while writing to the drives e Corruption or destruction caused by viruses or other malware e Sabotage by a disgruntled employee or acquaintance e Theft or loss of your ToughTech Duo e Natural disasters such as fire flooding etc Considering these possibilities any single copy of your important data must always be considered at risk That s why backing up is so important Follow the 3 2 1 backup rule Your data should exist in three different places on two different storage media and at least one of those copies should be maintained offsite If you do not have an effective backup strategy you may not be able to recover your data or the cost of recovery may be quite expensive Our warranty does not cover costs associated with data loss nor do the warranties of other hard drive manufacturers We know it would be heartbreaking to lose your data so please p
15. the ToughTech Duo There are two possible ways to do this Option 1 If the FireWire host on your computer is powered ToughTech Duo can use FireWire for power Option 2 Plug the included AC adapter into the DC jack on the rear of the ToughTech Duo Plug the other end into a grounded electrical outlet c Plug the other end of the data cable to an available port on your computer Ensure that the green power LED indicator Is active 3 LED Behavior NOTE Not all hard drives support the Drive Activity see section 1 2 for locations of the LEDs on the unit LED functionality in the same way Unit Power System RAID Drive Power Drive Activity Glows green when the power switch in in the on position LED is off by default Configurable see sections 7 3 and 7 4 Glows AMBER when a drive reaches a default temperature 50 C or a temperature that you set Glows RED when a drive reaches a default temperature 55 C or a temperature that you set LED is off by default Glows AMBER when the RAID Is degraded Glows RED when the RAID has failed or is invalid Glows GREEN when the drive is in the unit and receiving power Glows AMBER when the drive is being accessed either reading or writing from the drive 4 LCD Menu Screens use the Navigation Buttons to change screens Mode Status Drive Status Drive Temp Change RAID mode Page 5 The RAID level used Status of RAID Normal or Degraded
16. to resolve the problem 0 Why does my eSATA device appear as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q What hard drives work with ToughTech Duo A ToughTech Duo accepts 2 5 inch SATA hard drives that are no more than 9 5 mm in height Q Will this product work with hard drives larger than 2 2TB A Yes assuming the rest of your configuration e g OS BIOS host drivers supports large volumes this product is compatible with drives larger than 2 21TB Q The Drive Activity LED on my ToughTech Duo isn t lighting up Is there something wrong with my unit A Not all hard drives support the Drive Activity LED functionality in the same way For example some drives such as some models of Solid State Drives do not report drive activity at all Page 10 10 Technical Specifications Product name code ToughTech Duo Interface Types amp Speeds eSATA up to 3 0 Gbps Dual FireWire 800 400 compatible up to 800 Mbps USB 2 0 Up to 480 Mbps RAID Levels Supported RAID 0 striped or RAID 1 mirrored Drive Compatibility All 2 5 SATA hard drives that are no more than 9 5mm high Power Switch 2 position on off
17. way However it is possible to disable the device using Device Manager Whether or not you choose to disable the device in this way always make sure the drives are not being accessed before shutting off ToughTech to avoid data loss Page 9 9 Frequently Asked Questions FAQ 0 Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive Some times you may see a message such as The disk is in use and could not be ejected Try quitting applications and try again It could be a background application like Sherlock or the Finder This is not a defect or issue caused by the WiebeTech device Try invoking the Force Quit feature in OS X to see what software may be running For Windows XP the equivalent command is CTRL ALT DEL Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freeware utilities are available on the internet that provide a similar function Q I ve attached my ToughTech Duo and can see the volume but it shows up twice Which one is real A If you are seeing your ToughTech volume mounted twice chances are the unit is connected to the com puter using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the ToughTech twice resulting in two volumes appearing Simply turn off the ToughTech and unplug one of the connections
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