Dell Wyse WES2009 2GF hardware/software
Contents
1. Reference Guide Wysee R Class Conversion XPe to WES2009 Wyse USB Firmware Tool Release 1 10 Issue 102910 PN 883887 16L Rev C Copyright Notices 2010 Wyse Technology Inc All rights reserved This manual and the software and firmware described in it are copyrighted You may not reproduce transmit transcribe store in a retrieval system or translate into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise any part of this publication without express written permission End User License Agreement License A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only The License at http Awww wyse com license as of the purchase date is the controlling licensing agreement By copying using or installing the software or the product you agree to be bound by those terms Trademarks The Wyse logo and Wyse are trademarks of Wyse Technology Inc Other product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies Specifications subject to change without notice Restricted Rights Legend You acknowledge that the Software is of U S origin You agree to comply with all applicable international and national laws that apply to the Software including the U S Export Administration Regulation2. USB keys and the variety of them not all brands have been tested with the Wyse USB Firmware Tool If you experience problems booting from a configured USB key it is recommended that you try a different brand of USB key The following list of USB keys have been successfully tested with the Wyse USB Firmware Tool e Kingston Data Traveler 4 GB e Kingston Data Traveler 8 GB e SanDisk Cruzer micro 4 GB e SanDisk Cruzer micro 8 GB e SanDisk Cruzer micro 16 GB e Transcendent 4GB SanDisk Cruiser Flash Drives Troubleshooting Partition Issues Problem How can I properly use a SanDisk Cruiser flash drive to image supported devices using the Wyse USB Firmware Tool KB17735 Solution SanDisk flash drives come with support for U3 for details on U3 see htto www u3 com When you initially use these drives you are prompted to select the use for the drive Apps and Storage or only Storage If you select the Apps and Storage option the drive will create two partitions one of which is identified as a CD and Is a read only partition This partition sometimes prevents the Wyse USB Firmware Tool to properly prepare the USB key for imaging a device To resolve this problem you can do one of the following e Go to hito www sandisk com search in the SanDisk Knowledge Base for document 2550 and then follow the instructions in the documentation e Go to hitp www sandisk com DriverDownload driverList asp select USB Flash Drives from the Select P
3. with the chassis during the installation process 4 Chapter 2 Procedures Step 1 Remove the R9OL Thin Client Left Side Cover bd Caution Follow all precautions listed in the Quick Start Guide that came with your thin client for disconnecting and reconnecting the thin client 1 Perform a proper shutdown of the thin client by closing all files and ending your session and then press the power button to turn off the thin client 2 Unplug the power cord and power adapter remove all of the cables from the rear of the thin client and detach the vertical foot 3 Position the thin client horizontally and then remove the screws from the top and bottom of the thin client using a small Phillips screwdriver as shown in Figure 2 Figure 2 Removing the top and bottom screws Remove Remove bottom top 2 22 46 a8 screw screw at 4 Slide the left side cover toward the rear of the device and remove it to expose the main board as shown in Figure 3 Notice that the rear of the thin client is positioned at the bottom of the photo Figure 3 Left side cover removed to expose the main board Se id e ia m a Li r F F lj P r a mi _ a z a Sa i f k ri j pi j P n j i i ee i Em 7 1 i j d J a z Ta af P r LF f j P F B a i Fr _ a i i ay P k 4 i ike Fr ji Es i r j j we Installing R9OL Thin Client Flash Step 2 Install the
4. 012 8 01 Build 0685 2048 5 01 Service Pack 3 008064874032 NAA 24701334028 0002 AMD Sempron tm Processor 210U 1500 1953 MB 895 MB RAM Configuration System Partition 1933 MB 1 On the General tab of the Client Information window Start gt All Programs gt Wyse Client Information verify the following e Product Name is Wyse R9OLW Thin Client or Wyse R9OLEW Thin Client e Version is 8 01 Build 0685 2048 for the 2 GB flash configuration or 8 01 Build 0685 4096 for the 4 GB flash configuration e Windows WES Version is 5 01 Service Pack 3 2 Click OK to close the Client Information window The thin client is ready for operation and setup by an administrator WZ Note For security automatic logon to a User desktop is enabled on the thin client by default and is a member of the User group not a member of the Administrator group To log on as a different user or an administrator Use the Log off button Start gt Log off to log off the current desktop while holding down the SHIFT key until the Log On window displays Log on as follows passwords are case sensitive Administrators default Username is administrator and default Password is Wyse 123 Users default Username is user and default Password is Wyse 123 Administrator and other documentation for your thin client model are available at http www wyse com manuals 16 Chapter 4 Step 6 Attach a Wyse Conversion Label and Microsoft Li
5. GB tested see USB Keys Troubleshooting Boot Issues e Windows XP Embedded build 587 or later on the thin client Procedures Step 1 Copy the R Class WES Conversion Image Folder to Your Local Hard Drive Navigate to the R Class WES Conversion Image folder contained on the Conversion Software Assembly DVD ROM and copy it to your local hard drive Step 2 Install Wyse USB Firmware Tool 1 10 1 Navigate to the Wyse USB Firmware Tool v1 10_GA exe contained on the Conversion Software Assembly DVD ROM and double click it to execute the file and open the WinZip Self Extractor dialog box Figure 9 Extract files to your hard drive C USBFT110 Winzip Self Extractor Wuse USB Firmware Tool 7E x 2 Enter C USBFT110 in the Unzip to folder box and then click Unzip to extract all files from the Wyse USB Firmware Tool v1 10_GA exe file into the C USBFT110 directory The default directory for the extracted files is Wyse USB Firmware Tool bd Caution lt is not recommended to use your desktop for the destination directory as there are several files that will be extracted from the exe file 3 Create a shortcut on the desktop for the Wyse USB Firmware Tool exe file 12 Chapter 4 Step 3 Use Wyse USB Firmware Tool to Configure a Single USB Key to Convert Firmware 1 Double click the shortcut to run the tool and open the Wyse USB Firmware Tool wizard the welcome page provides the product version and description and a link to v
6. R9OL Flash Module AN Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 Note where the connector of the flash module is located in Figure 4 Use needle nose pliers to squeeze the plastic standoff lock as you rock the flash module back and forth to remove it from the socket Figure 4 Removing the existing flash module oe i a je pem em Tiani r PIN B14E014 5200B T N T9AJOI cen 3 MN AP FM1024A10C5G main PO rons ans nt 260722305108 A r T To imin uy J JE o Us W T Cer UG 46 24066 01008 MUULE i i g 1 aa S uri i b fj i THe Tad a i ar a am The ld i er MEA Dije PE an ie ba Ly z 5 E P rte m Iiii 2 Install the new flash module in the reverse order of removing the original flash module Carefully press the flash module onto the standoff lock and connector making sure to lock it into place Step 3 Reassemble the R9YOL Thin Client 1 Replace the left side cover in the reverse order as described in Step 1 Remove the R9SOL Thin Client Left Side Cover 2 Attach the vertical foot 3 Reconnect the video display keyboard mouse network cable and power adapter to the thin client before connecting to
7. an electrical outlet bd Caution Do not turn on the thin client The thin client is ready to re image however the flash module does not contain an operating system Turning on power to your thin client without firmware will display the error message NO OPERATING SYSTEM FOUND What s Next Continue with Installing WES2009 Firmware Chapter 2 This page intentionally blank Installing R9OLE Thin Client Flash This chapter contains information for users of Wyse R9OLE thin clients who must install new flash If you are installing firmware only you can skip this chapter and proceed to Installing WES2009 Firmware Requirements Small Phillips screwdriver Needle nose pliers Optional Container for holding screws A Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process Chapter 3 Procedures Step 1 Remove the R9OLE Thin Client Left Side Cover bd Caution Follow all precautions listed in the Quick Start Guide that came with your thin client for disconnecting and reconnecting the thin client 1 Perform a proper shutdown of the thin client by closing all files and ending your session and then press the power button to turn off the thin client 2 Unplug the power c
8. cense Label on Each Converted Thin Client The conversion kit is supplied with Wyse Conversion Labels and Microsoft License Labels that must be attached to each thin client as shown in Figures 17 and 18 Be sure you have purchased the amount of labels you need bd Caution Failure to install the label may cause delays in service and support The serial number must be given to a Customer Support Technician to validate entitlement to support and service from Wyse Failure to do so will result in the original operating system being loaded on the device and is in breach of your license agreement Figure 17 Placement of labels on the R9OL y A SE XPE WES SW CONVERSION KI PIN 920222 22 S N 82ZHOJ660068 Figure 18 Placement of labels on the R9OLE WYSE XPE WES SW CONVERS PIN 920222 22 S N 8ZHOJ660065 Step 7 Obtain a Firmware Update After converting your thin clients obtain any available firmware update at http www wyse com serviceandsupport support downloads asp y Warning Use of the firmware on more than one device requires that you first purchase from Wyse additional copies of or licenses to the firmware Contact your local Wyse distributor or Wyse Inside Sales at 1 800 800 9973 option 1 or 1 408 473 1200 option 1 Installing WES2009 Firmware 17 Troubleshooting This section contains general troubleshooting information USB Keys Troubleshooting Boot Issues Due to different manufacturing processes on
9. h module e Wyse Conversion Labels you must attach a label to each converted thin client e Microsoft License Labels you must attach a label to each converted thin client Figure 1 Kit contents items may look different or not be included in your kit DVD ROM Flash Module Wise Technology inc if FOR USE WITH XPE Pit 738001401 Rav A WES CONVERSION KIT Softwarn Documentaton iA MI PH Sa0ee2 22 23 24 ae f COA label i nd Gaftware and i eb HI ere Sofas San Jose CA 95134 WA Wry eT WYSE XPE WES SW CONVERSION KIT PIN 920222 22 Wyse label S M BZHOJS00018 2 Chapter 1 The Conversion Software Assembly DVD ROM contains e A PDF of this Reference Guide e Wyse USB Firmware Tool Release 1 10 e R Class WES Conversion Image folder containing the following files bios img cmos img commandsXml xml par1 img initrd pxe mbr img vmlinuz Overview To convert your R class thin clients to WES2009 1 Optional lf you need to perform a hardware installation install new flash complete one of the following depending on your thin client e Installing R9OL Thin Client Flash e Installing R9OLE Thin Client Flash 2 Required Complete Installing WES2009 Firmware Wyse Technical Support To access Wyse technical resources visit http www wyse com support If you still have questions you can submit your questions using the Wyse Self Service Center on the Wyse com home page go to Support gt Knowledge Ba
10. iew the Wyse end user license agreement Figure 10 Wyse USB Firmware Tool wizard 2 Click Next to open the Select an Option dialog box Figure 11 Configuration options 3 Select the Configure a single USB key to Copy or Update firmware option and then click Next to open the Select the Configuration dialog box Figure 12 Update firmware options Installing WES2009 Firmware 13 4 Select the Windows Embedded Standard OS type option 5 Select the Update Firmware operation to perform option WZ Note Although the Preserve data partition check box is automatically selected to preserve any existing data partition you can clear the check box if you want to remove the existing data in the data partition 6 Select all three contents options OS Image BIOS and CMOS 7 Click Next to open the browse dialog box Figure 13 Browse for image file 8 Click Browse Figure 14 Browse to select commandsXml xml from your local hard drive Look in O WES Corvenion image e cm My Compii h My Network Fie pame Bren Places Files of jype image Fikes Dd bn smi Cancel 9 Navigate to the R Class WES Conversion Image folder on your hard drive this is the location you selected in Step 1 Copy the R Class WES Conversion Image Folder to Your Local Hard Drive click on the commandsXml xml file to select it and then click Open bd Caution Do not use the commandsXml xnil file direc
11. needle nose pliers to squeeze the plastic standoff lock as you rock the flash module back and forth to remove it from the socket 10 Chapter 3 Figure 8 Removing the existing flash module Standoff lock 3 Install the new flash module in the reverse order of removing the original flash module Carefully press the flash module onto the standoff lock and connector making sure to lock it into place 4 Reinstall the PCl e riser card in the reverse order of removing it Step 3 Reassemble the R9OLE Thin Client 1 Replace the left side cover in the reverse order as described in Step 1 Remove the R9OLE Thin Client Left Side Cover 2 Attach the vertical foot 3 Reconnect the video display keyboard mouse network cable and power adapter to the thin client before connecting to an electrical outlet bd Caution Do not turn on the thin client The thin client is ready to re image however the flash module does not contain an operating system Turning on power to your thin client without firmware will display the error message NO OPERATING SYSTEM FOUND What s Next Continue with Installing WES2009 Firmware Installing WES2009 Firmware This chapter includes the requirements and procedures you need to install and use Wyse USB Firmware Tool to update your thin client to WES2009 firmware Requirements e Windows XP Professional SP3 or Windows 2003 Server e USB key size should be 4 GB or greater up to 16
12. ord and power adapter remove all of the cables from the rear of the thin client and detach the vertical foot 3 Position the thin client horizontally and then remove the screws from the left side cover of the thin client using a small Phillips screwdriver as shown in Figure 5 Figure 5 Removing the left side cover screws o Ae y ie ay e Bil 7 he e hi h b M J a KRAN Pe 4 Slide the left side cover toward the rear of the device and remove it to expose the main board as shown in Figure 6 Notice that the rear of the thin client is positioned at the bottom of the photo Figure 6 Left side cover removed to expose the main board F E a Eg guna CTET nuE U pi ET AS u gt E F Installing R9OLE Thin Client Flash Step 2 Install the R9OLE Flash Module AN Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 To have easy access to the flash module the PCI e riser card must be removed first Using the finger tab pull the card out of its connector and set aside Figure 7 Removing the PCl e riser card PCl e riser card Flash module pull tab location Sed VU fel CS 7 a 2 Note where the connector of the flash module is located in Figure 8 Use
13. r Follow the process prompts To enter and change the BIOS Setup Utility Attach the configured USB key to the thin client be sure it is shut down During boot press and hold the Delete key Enter the password Fireport this is case sensitive and press Enter Select the Hard Disk Boot Priority option and press Enter Select the USB HDD option displaying your USB key vendor name and move it to the 1 position by using the key Save the BIOS settings and reboot Follow the process prompts Mv Note When booting a target device from the configured USB key containing the contents to be pushed to a target device you will be prompted to continue with the push process to continue type y and press Enter Once the push process is complete you will be prompted to reboot to reboot press Enter and remove the USB key Installing WES2009 Firmware 15 Step 5 Verifying Thin Client Operation After the thin client reboots you can verify that the general client information is correct Figure 16 Client Information 4a Client Information General Installed Modules WDM Packages GFEs Copyrights Patents General Client Information WYSE Technology Inc Website Product Name Product ID Version Windows WES Version Ethernet MAC Address Wireless MAC Address Serial Number Terminal H W Rev CPU Type CPU Speed in MHz Flash Configuration WWW AYSE COM wyse RI0LW Thin Client 82503 0EM 0621203 00
14. roduct Type list click Find Driver select U3 LaunchPad Remover click Continue and then download and use the U3 Launchpad Remover according to the instructions Reference Guide Wyse R Class Conversion XPe to WES2009 Issue 102910 Written and published by Wyse Technology Inc October 2010 Created using FrameMaker and Acrobat
15. s as well as end user end use and country destination restrictions issued by U S and other governments For additional information on exporting the Software see http www microsoft com exporting Ordering Information For availability pricing and ordering information in the United States and Canada call 1 800 GET WYSE 1 800 438 9973 or visit us at http www wyse com In all other countries contact your sales representative Contents Introduction 7 Kit Contents 1 Overview 2 Wyse Technical Support 2 Related Documentation and Services 2 Wyse Online Community 2 Installing R9OL Thin Client Flash 3 Requirements 3 Procedures 4 What s Next 5 Installing R9OLE Thin Client Flash 7 Requirements 7 Procedures 8 What s Next 10 Installing WES2009 Firmware 11 Requirements 11 Procedures 11 Troubleshooting 17 USB Keys Troubleshooting Boot Issues 17 SanDisk Cruiser Flash Drives Troubleshooting Partition Issues 17 Contents This page intentionally blank Introduction This guide provides step by step instructions to convert R9OL and RYOLE thin clients from XPe to WES2009 bd Caution WES2009 firmware requires R class thin clients to have a minimum of 2GB flash WZ Note After converting your thin clients obtain any available firmware update at http www wyse com serviceandsupport support downloads asp Kit Contents The conversion kit can include e Conversion Software Assembly DVD ROM e Flas
16. se gt Home tab or call Customer Support at 1 800 800 WYSE toll free in U S and Canada Hours of operation are from 6 00 A M to 5 00 P M Pacific Time Monday through Friday To access international support visit htip www wyse com global Related Documentation and Services Fact Sheets containing the features of hardware models are available on the Wyse Web site Go to htip Awww wyse com products click the Thin Computing Hardware link click the link for your hardware model and then click the link for the Fact Sheet Administrator and other documentation for your thin client model are available at http www wyse com manuals Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums Visit the Wyse Online Community forums at http community wyse com forum Installing R9OL Thin Client Flash This chapter contains information for users of Wyse R90L thin clients who must install new flash If you are installing firmware only you can skip this chapter and proceed to Installing WES2009 Firmware Requirements Small Phillips screwdriver Needle nose pliers Optional Container for holding screws A Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact
17. tly from the Conversion Software Assembly DVD ROM 10 In the browse dialog box click Next to open the Prepare the USB Drive dialog box 14 Chapter 4 Figure 15 Prepare USB drive 11 Select the USB key onto which you want the configurations you can use Refresh as needed to recognize an inserted USB key and then click Next The progress bars show the Overall Progress and task progress 12 After configuration click Finish to close the wizard and then remove the configured USB key for use you will use the configured USB key on your target devices R90L and R9OLE thin clients bd Caution Before using any configured USB key on a target device to push firmware you must configure the target device to boot from the configured USB key as described in Step 4 Use the Configured USB Key to Install Firmware on Each Thin Client Step 4 Use the Configured USB Key to Install Firmware on Each Thin Client On each thin client you want to convert use one of the following options to configure the target device R9OL and R9OLE thin clients to boot from the configured USB key bd Caution lt is highly recommended that you use the one time boot menu as it will not modify your default BIOS configurations To enter and use the one time boot menu Attach the configured USB key to the thin client be sure it is shut down During boot press and hold the P key Select the USB HDD option displaying your USB key vendor name and press Ente
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