Aruba SN3-M3MK1
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1. 2011 Aruba Networks Inc All rights reserved 2 ARRAS networks How long will it take to ship a replacement part covered under warranty For the first 30 days of the warranty coverage period Aruba will provide same day ship advance replacement for the covered product after confirming coverage and the warranty failure prior to the shipment cutoff time If you are an ArubaCare customer standard shipment cutoff times are provided online at http www arubanetworks com pdf ArubaCare_Agreement pdf Please contact Aruba TAC for more information about the availability of same day shipping and the shipment cutoff time for your region For the duration of the warranty period Aruba will replace covered products upon receipt of the defective or damaged product Will annual support continue to be offered for access points covered by the Lifetime Warranty Yes Aruba and its partners will continue to offer support for wireless access points covered with by a lifetime warranty Should I purchase a support contract for my wireless access points By purchasing an ArubaCare or PartnerCare support agreement for your Aruba wireless access points you are eligible for same day ship advance replacement of the products for the length of the contract period where available Purchasing a support contract from Aruba or an authorized partner also ensures your access to subsequent software updates and 24x7 online and telephon2. Anus networks Aruba Lifetime Warranty Frequently Asked Questions How long is my warranty Aruba Lifetime Warranty coverage The following Aruba indoor enterprise grade wireless access points are covered by Aruba s Lifetime Warranty if purchased after May 21 2009 e AP 60 e AP 61 e AP 65 e AP 65WB e AP 70 e AP 92 e AP 93 e AP 105 e AP 120 e AP 120abg e AP 121 e AP 121abg e AP 124 e AP 124abg e AP 125 e AP 125abg e RAP 5 e RAP 5WN Aruba Lifetime Warranty coverage remains in place for as long as you own the product up to five years following Aruba announcement of end of sale of that product One Year Warranty e All other Aruba hardware products not listed above including mobility controllers appliances and access points not listed above e All Aruba hardware products purchased before May 21 2009 90 Day Warranty Aruba software products 2011 Aruba Networks Inc All rights reserved 1 ARS networks Where can I find Aruba s official warranty terms Aruba s official warranty is posted online at www arubanetworks com legal php When does warranty coverage begin for Aruba products Aruba warranty coverage begins when the product is shipped What is the warranty period for power supplies antennae or accessories Aruba power supplies antennae and accessories are covered under a one year warranty If I purchased Aruba p
3. e support for those products Should I purchase spare access points If your network supports mission critical business applications Aruba strongly recommends that you purchase a small quantity of spare parts to minimize any network downtime Please consult your Aruba sales representative or Aruba partner to develop a sparing strategy appropriate for your environment What support is offered along with the Aruba Lifetime Warranty Aruba will provide you with support to initiate a warranty claim on any covered Aruba products Does Aruba s Lifetime Warranty provide me with access to new software releases The Aruba Lifetime Warranty applies to hardware only 2011 Aruba Networks Inc All rights reserved 3 ARs netw 0 a N What should I do when Aruba authorizes a replacement under warranty coverage Remove the defective part from your network and return it to Aruba If you are eligible for advance replacement service typically within the first 30 days of warranty coverage or for products covered under an ArubaCare or PartnerCare support agreement you will typically return the defective part in the packaging provided with the replacement part If you are not eligible for advanced replacement Aruba or your authorized reseller will provide instructions on how to return the defective part Please remove any cables or accessories before returning the defective product to Aruba If yo
4. roducts from an Aruba partner am I eligible for the Lifetime Warranty Yes Aruba provides its product warranty directly to the end user If Aruba products are resold does the Aruba Lifetime Warranty transfer to the new owner Yes Aruba warranty coverage transfers with the ownership of Aruba product How do I make a warranty claim If you have purchased a PartnerCare support contract from an authorized Aruba partner you should contact your partner to initiate a warranty claim for a covered product In all other cases you should contact Aruba s Technical Assistance Center TAC to initiate a warranty claim Information on how to contact Aruba TAC is available online at http www arubanetworks com support contact_support ph To be eligible for warranty coverage you will need to provide certain information about the covered products including product name product number serial number and date of purchase To assist Aruba in determining coverage eligibility and the cause of the problem please be prepared to describe the symptoms when the symptoms first occurred troubleshooting steps that have been taken software versions used and other details about the operating environment Aruba may determine that additional diagnostics or troubleshooting steps are needed to confirm a hardware failure Aruba may ask you to complete these steps and or upgrade software versions before providing a replacement part
5. u have any questions about how to remove or install an Aruba product please contact Aruba or your authorized Aruba partner Will the replacement product be the same as the defective product Within the first 30 days of warranty coverage Aruba will replace any defective product with a new product Thereafter Aruba may choose to replace a product under warranty coverage with e Anew product or e Arefurbished remanufactured or repaired product equivalent to the one being replaced or e Product equivalent to a product that has been discontinued Note May require that you update the software version What is the warranty for the replacement part The replacement product is warranted under the same terms for the remainder of the warranty period of the original product Does warranty coverage include lightning strikes power outages power surges or similar occurrences No warranty coverage does not extend to uses outside the environmental specifications 2011 Aruba Networks Inc All rights reserved 4
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