Home
Eset NOD32 Antivirus Business Standard, 1Y, 10PC, RA
Contents
1. Choose automatically z Username Password updy4 ecccccccces Advanced update setup Clear update cache Do not display notification about successful update 3 3 Proxy server setup If you use a proxy Server to control Internet connections ona system using ESET NOD32 Antivirus it must be specified in Advanced Setup To access the Proxy server configuration window press F5 to open the Advanced Setup window and click Miscellaneous gt Proxy server from the Advanced Setup tree Select the Use proxy server option and then fill in the Proxy server IP address and Port fields If needed select the Proxy server requires authentication option and then enter the Username and Password mace Cert Setup i Web access protection a Proxy server amp HTTP HTTPs i tetas eee On demand computer scan Proxy server Pent Exdusions Protocol filtering 3128 Update 7 Tools Log files Quarantine Scheduler Alerts and notifications i ThreatSense Net System updates User interface Alerts and notifications Hidden notification windows Access setup i Context menu Proxy server requires authentication Username Password Detect proxy server m Remote administration Email dient integration If this information is not available you can attempt to automatically detect proxy server settings by clicking the Detect proxy server button NOTE Proxy
2. About Information about ESET SysInspector 5 4 1 3 Compare The Compare feature allows you to compare two existing SysInspector logs in order to highlight common to both logs This feature is useful if you want to keep track of changes to the system and may allow you to detect the activity of malicious code After launching ESET SysInspector creates a new log which Is displayed in anew window Navigate to File gt Save Log to savea log to a file Log files can later be opened and viewed To open an existing log click File gt Open Log In the main program window ESET SysInspector always displays one log ata time If you are comparing two logs it s important to compare a currently active log to a log saved ina file To compare logs use the option File gt Compare Log and choose Select file The selected log will be compared to the active one in the main program windows The resulting so called comparative log will display only differences between those two logs NOTE If you compare two log files select File gt Save Log and save itas a zip file both files are saved If you later open this file the contained logs are automatically compared Next to the displayed items SysInspector shows symbols identifying differences between the compared logs Items marked bya can only be found in the active log and were not present in the opened comparative log Items marked by a on the other hand were present only in the opened lo
3. Select this option to adjust your computer s security level If Advanced mode is activated the Antivirus and antispyware submenu will display Tools Provides access to Log files Quarantine Scheduler and SysInspector This option only displays in Advanced mode Help and support Provides access to help files the ESET Knowledgebase ESET s website and links to open a Customer Care Support request The ESET NOD32 Antivirus user interface allows users to toggle between Standard and Advanced mode Standard mode provides access to features required for common operations It does not display any advanced options To toggle between modes click Change in the bottom left corner of the main program window or press CTRL M on your keyboard ESET NOD32 Antivirus soe Ex Vv ion statu e s E Protection status Maximum protection lt q Computer scan ga Update Setup Help and support Antivirus and antispyware Number of blocked attacks 4 Version of virus signature database 3775 20090118 License valid until 2 3 2009 Display Standard mode Change es i The Standard mode provides access to features required for common operations It does not display any advanced options ESET NOD32 Antivirus Protection status Computer scan Oe ay Update at Setup wo Tools Log files g Tools Log files Last record 16 1 2009 10 50 15 Detected threats Quaran tine N
4. Windows NT4 SP6 2000 XP 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 130 MB available space Super VGA 800 x 600 Windows 7 Vista 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 130 MB available space Super VGA 800 x 600 ESET NOD32 Antivirus Business Edition Windows NT4 SP6 2000 2000 Server XP 2003 Server 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 130 MB available space Super VGA 800 x 600 Windows Vista Windows Server 2008 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 130 MB available space Super VGA 800 x 600 NOTE Anti Stealth and Self Defense are not available on Windows NT4 SP6 2 Installation After purchase the ESET NOD32 Antivirus installer can be downloaded from ESET s website as an msi package Launch the installer and the installation wizard will guide you through the basic setup There are two types of installation available with different levels of setup details 1 Typical installation 2 Custom installation 1E ESET NOD32 Antivirus Setup Installation mode Installation mode selection Please choose whether to install ESET NOD32 Antivirus with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings Custom allows For more detailed conf
5. 21 system authentication for each network connection is required by iy etme pee a eal default In most cases a local system account does not have sufficient mode HTTP Proxy LAN Miror rights to access the Mirror folder the Mirror folder contains copies of update files If this is the case enter the username and password in 7 Create update mirror the update setup section or specify an existing account under which Access to Update files the program will access the update server Mirror 7 Provide update files via intemal HTTP server Folder to store mirrored files To configure such an account click the LAN tab The Connect to LAN C ProgramData ESET ESET NOD32 Antivirus mmiror as section offers the System account default Current user and Specified user options Usemame Password ie eee nel eee eer HTTP Proxy LAN Connect to LAN as Files Available versions System account default Current user D Specified user Username Password JL Disconnect from server after update The first step in configuring the Mirror is to select the Create update mirror option Selecting this option activates other Mirror configuration options such as the way update files will be accessed and the update path to the mirrored files The methods of Mirror activation are described in detail in section 4 2 1 2 4 1 Updating from the Mirror For now not
6. Removable media File creation Computer shutdown 4 1 1 1 1 Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes USB storage devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media Significantly slows data transfers 4111 2 Scan on Event triggered scanning By default all files are scanned upon opening creation or execution We recommend that you keep the default settings as these provide the maximum level of real time protection for your computer The Diskette access option provides control of the diskette boot sector when this drive is accessed The Computer shutdown option provides control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave these options enabled as there is still the possibility of infection by a boot virus from alternate sources 4 1 1 1 3 Advanced scan options More detailed setup options can be found under Antivirus and antispyware gt Real time system protection gt Advanced setup Additional ThreatSense parameters for newly created and modified files The probability of infection in newly created or modified files is comparatively higher than i
7. Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but they may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes include unwanted pop up windows activation and running of hidden processes increased usage of system resources changes in search results and applications communicating with remote servers Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools which is why this option is disabled by default 4 1 7 3 Cleaning The cleaning settings determine the behavior of the scanner during the cleaning of infected files There are 3 levels of cleaning No cleaning Infected files are not cleaned automatically The program will display a warning window and allow you to choose an action Standard cleaning The program will attempt to automatically clean or delete an infected file If it is not possible to select the correct action automatically the program will offer a choice of follow up actions The choice of follow up actions will also be displayed if a predefined action could not be completed Strict cleaning The program will cle
8. Tools Log files Quarantine Scheduler Alerts and notifications ThreatSense Net System updates User interface Alerts and notifications Hidden notification windows y Maximum efficiency m The POP3 filter is set to work with maximum efficiency This setting is suitable For most configurations and should be used 4 1 3 2 Integration with email clients Integration of ESET NOD32 Antivirus with email clients increases the level of active protection against malicious code in email messages If your email client is Supported this integration can be enabled in ESET NOD32 Antivirus If integration is activated the ESET NOD32 Antivirus toolbar is inserted directly into the email client allowing for more efficient email protection The integration settings are 14 Actions H POP3 POP3s Web access protection On demand computer scan Exclusions E Protocol filtering Update ThreatSense engine parameter setup Alerts and notifications Append tag messages to received and read email To all scanned email z Append tag messages to sent email To all scanned email z V Append note to the subject of received and read infected email Tools Append note to the subject of sent infected email 6 User interface Miscellaneous Template added to the subject of infected email virus IRUSNAME gt 4 1 3 2 1 Appending tag messages to email body
9. of encrypted communications utilizing certificates In this list We recommend installing only those web certificates which are guaranteed to be safe and have no need for content filtering 4 1 7 ThreatSense engine parameters setup ThreatSense is the name of the technology consisting of complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow you to specify several scan parameters e File types and extensions that are to be scanned e The combination of various detection methods e Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection modules 17 e Real time file system protection e System startup file check e Email protection e Web access protection e On demand co
10. to the right of the Update server drop down menu and add a new server using the following format http 1P_ address_of_your_server 2221 e Select this newly added server from the list of update servers Accessing the Mirror via system shares First a Shared folder should be created on a local or a network device When creating the folder for the Mirror you must provide write access for the user who will save update files to the folder and read access for all users who will update ESET NOD32 Antivirus from the Mirror folder Next configure access to the Mirror in the Advanced update setup section Mirror tab by disabling the Provide update files via internal HTTP server option This option is enabled by default in the program install package If the shared folder is located on another computer in the network you must specify authentication data to access the other computer To specify authentication data open ESET NOD32 Antivirus Advanced Setup F5 and click the Update branch Click the Setup button and then click the LAN tab This setting is the same as for updating as described in section 4 2 1 2 3 Connecting to LAN After the Mirror configuration is complete proceed to the workstations and set UNC PATH as the update server This operation can be completed using the following steps e Open ESET NOD32 Antivirus Advanced Setup and click Update e Click Edit next to the Update server and add a new Server
11. Protection status Quarantine Time Object name Size Reason Computer scan a ga Update Setup g Tools Log files 16 1 2009 https secure eicar org eicarcom2 zip 308 Eicar test file Quarantine Scheduler SysInspector Help and support Quarantine O Open in a new window Display Advanced mode Change Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason added by user and number of threats e g if itis an archive containing multiple infiltrations 4 4 1 Quarantining files ESET NOD32 Antivirus automatically quarantines deleted files if you have not cancelled this option in the alert window If desired you can quarantine any suspicious file manually by clicking the Quarantine button If this is the case the original file is not removed from Its original location The context menu can also be used for this purpose right click in the Quarantine window and select Add 4 4 2 Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose this is available from the context menu by right clicking on the given file in the Quarantine window The context menu also offers the option Restore to which allows you to restore a file to a location other than the one from which it
12. The Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET NOD32 Antivirus environment as well as to archive logs Log files are accessible from the ESET NOD32 Antivirus main menu by clicking Tools gt Log files Select the desired log type using the Log drop down menu at the top of the window The following logs are available 1 Detected threats Use this option to view all information about events related to the detection of infiltrations 2 Events This option is designed for system administrators and users to solve problems All important actions performed by ESET NOD32 Antivirus are recorded in the Event logs 3 On demand computer scan Results of all completed scans are displayed in this window Double click any entry to view details of the respective On demand scan Setupv Toolsv Helpw G ESET NOD32 Antivirus User interfacew PS Protection status Log files e ut Q omputer scan Log Detected threats Me ga Update Time S C Name Threat Action U Informa oig Setu 16 1 2009 D f https secure eicar or Ei
13. as well as choose specific scan targets 7 i KA Protection status Q On demand computer scan Q Computer scan ga Update Setup gt Smartscan G Local disk scan gt Custom scan G Selection of scan profile and targets to scan og Tools Scan setup i d Date and time of the last scan 19 1 2009 6 54 35 SE VEDE E it Last scan result 2 infected files 2 cleaned files Virus signature database used in last scan 3775 20090118 Display Advanced mode Change esi 4 1 5 1 1 Smart scan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention Its main advantages 16 are easy operation with no detailed scanning configuration Smart scan checks all files on local drives and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see section 4 1 6 3 Cleaning 4 1 5 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters In detail The configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets select Computer scan gt Custom scan and select an option from th
14. messages are recorded plus critical errors Critical warnings Logs only critical errors error starting Antivirus protection etc ESET NOD32 Antivirus Setup Antivirus and antispyware Log Files E Real time file system protection Log record lifetime Document protection In order to keep log files manageable you can choose the maximum log record lifetime G Email client protection After the specified time has elapsed the older records will be deleted 4 Web access protection F On demand computer scan Delete records automatically Delete records older than 90 days Exclusions 4 Protocol filtering i Update Maintenance Tools Log files also contain leftovers from deleted records To work effectively it is necessary to Po optimize records in log files on a regular basis Quarantine v Optimize log files automatically Scheduler Alerts and notifications ThreatSense Net i System updates 4 User interface 4 Miscellaneous a If the number of unused records exceeds 23 Optimize now Minimum logging verbosity Informative records Default Filter 4 6 User interface The user interface configuration options in ESET NOD32 Antivirus allow you to adjust the working environment to fit your needs These configuration options are accessible from the User interface branch of the ESET NOD32 Antivirus Advanced
15. to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various Statistical data such as a list of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s Installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware programs but in fact they are
16. Ask about non visited sites exclusions can be set If you enter a new SSL protected site with an unknown certificate an action selection dialog is displayed This mode enables you to create a list of SSL certificates that will be excluded from scanning Do not scan SSL protocol If selected the program will not scan communications over SSL If the certificate cannot be verified using the Trusted Root Certification Authorities store protocol filtering gt SSL gt Certificates Ask about certification validity Prompts you to select an action to take Block communication that uses the certificate Terminates connection to the site that uses the certificate If the certificate is invalid or corrupt protocol filtering gt SSL gt Certificates Ask about certificate validity Prompts you to select an action to take Block communication that uses the certificate Terminates connection to the site that uses the certificate 4 1 6 1 Trusted certificates In addition to the integrated Trusted Root Certification Authorities store where ESET NOD32 Antivirus stores trusted certificates you can create a custom list of trusted certificates that can be viewed in Advanced Setup F5 gt Protocol filtering gt SSL gt Certificates gt Trusted certificates 4 1 6 1 2 Excluded certificates The Excluded certificates section contains certificates that are considered to be safe The program will not check the content
17. Cleaning Extensions Z Operating memory Z Boot sectors V Files Z Archives J Self extracting archives Z Runtime packers 4 1 7 2 Options In the Options section you can select the methods to be used when scanning the system for infiltrations The following options are available vO Options k V Signatures Cleaning Ni Extensions Z Heuristics V Advanced heuristics 7 Adware Spyware Riskware V Potentially unwanted applications Potentially unsafe applications Signatures Signatures can exactly and reliably detect and Identify infiltrations by their name using virus signatures Heuristics Heuristics use an algorithm that analyzes the malicious activity of programs The main advantage of heuristic detection is the ability to detect new malicious software which did not previously exist or was not included in the list of known viruses virus signatures database Advanced heuristics Advanced heuristics comprise a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses written in high level programming languages Due to advanced heuristics the detection intelligence of the program is significantly higher Adware Spyware Riskware This category includes software which collects various sensitive information about users without their informed consent This category also includes software which displays advertising material
18. Each email scanned by ESET NOD32 Antivirus can be marked by appending a tag message to the subject or email body This feature increases the level of credibility for the recipient and if an infiltration is detected it provides valuable information about the threat level of a given email or sender The options for this functionality are available through Advanced setup window gt Antivirus and antispyware gt Email client protection You can select to Append tag messages to received and read mail as well as Append tag messages to sent mail You also have the ability to decide whether tag messages are appended to all scanned email to infected email only or not at all ESET NOD32 Antivirus also allows you to append messages to the original subject of infected messages To enable appending to the subject select both the Append note to the subject of received and read infected email and Append note to the subject of sent infected email options The content of notifications can be modified in the Template added to the subject of infected email field The above mentioned modifications can help automate the process of filtering infected email as it allows you to filter email with a specific subject if supported in your email client to a separate folder 4 1 3 3 Removing infiltrations If an infected email message is received an alert window will display The alert window shows the sender name email and the name of the infiltration In the l
19. Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Select the Disable checking upon inbox content change option if you are experiencing a system slowdown when working with your email client Such a situation may take place when downloading email from Kerio Outlook Connector Store Email protection is activated by clicking Setup gt Enter entire advanced setup tree gt Antivirus and antispyware gt Email client protection and selecting the Enable email client protection option ESET NOD32 Antivirus E Antivirus and antispyware Email client protection G Realtime file system protection J Enable email client protection Certain email programs may experience problems with POP3 filtering e g if receiving messages with a slow Internet connection timeouts may occur due to checking If this is the case try modifying the way control is performed Decreasing the control level may improve the speed of the cleaning process To adjust the control level of POP3 filtering from the Advanced Setup tree navigate to Antivirus and antispyware gt Email protection gt POP3 POP3s gt Compatibility If Maximum efficiency is enabled infiltrations are removed from infected messages and information about the infiltration is inserted before the original email subject the options Delete or Clean must be activated or Strict or Default cleaning level must be enabled Medium compatibility modifies the w
20. Security Center including Vista e Others Feature Description ESET SysRescue ESET SysRescue enables user to create a bootable CD DVD USB containing ESET Smart Security which is capable of running independent of the operating system It is best used to get the system rid of hard to remove infiltrations ESET SysInspector ESET SysInspector an application that thoroughly inspects your computer is now integrated directly in ESET Smart Security If you contact our Customer Care Service using the Help and support gt Customer Care support request recommended option you can opt to include an ESET SysInspector status snapshot from your computer Document protection The Document protection serves to scan Microsoft Office documents before they are opened and files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Self Defense The new Self Defense technology protects ESET Smart Security components against deactivation attempts User interface The user interface is now capable of working in the non graphical mode which allows for keyboard control of ESET Smart Security The increased compatibility with screen reading application lets sight impaired people control the program more efficiently 1 2 System requirements For seamless operation of ESET NOD32 Antivirus your system should meet the following hardware and software requirements ESET NOD32 Antivirus
21. and Leave are available Selecting Leave is not recommended since the infected file s would be left untouched The exception to this is when you are sure that the file is harmless and has been detected by mistake ESET NOD32 Antivirus 4 Threat found Alert Object C Users vista AppData Local Microsoft Windows Temporary Internet Files Low Content IE5 OSXRMT Q eicar 1 com Threat Eicar test file Comment Event occurred on a new file created by the application C Program Files Internet Explorer iexplore exe Clean Delete Noaction gt Hide advanced options Show alert window Copy to Quarantine Submit for analysis Exclude from detection Cleaning and deleting Apply cleaning if a file has been attacked by a virus which has attached malicious code to the file If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In the Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files However use caution when performing a Strict cleaning scan with Strict c
22. and notifications ccccccceeee eee eeeeeeneeaees 26 Tireatsense Nat sscis cannscntanmumirensrewatsnnwianiendudenctanmecumiaaane 27 4 7 1 SUSPICIOUS FIGS sii ocssctansacarinetesiedaraionncictarncanimcaainiaineind 27 4 7 2 cos 10 E hn E E eee ae eee 28 4 7 3 SUD Oaea a tania dacueapatecsetecetaccuseon tac 28 4 8 4 9 5 2 5 3 5 4 5 5 6 1 Remote administration ccc cceeeeeeeeeeeeeeeeeeeeeeeeeaeeeees 28 LICEMSES seccecscdccacseseceevenssteseivesacwsscuccecthecesvesceeesense lt cetece 29 Advanced USer 0ece cece eceenneeeneeeeneceens 30 Proxy server SQUUD picsecins scene eines ececscteiouestesadsewediesicseneet 30 Export import SCttingS ccecceeeeeeeeeeeeeeeeeeeneeeeneees 30 5 2 1 NETO OW TE SOUS oo stcc5 cttce Gunamcinnseene tucea heen tededaerstesnets 30 5 2 2 EXPOTE SETIN S srecni s S 30 Commana LINE ssid a 30 ESET SVSINSDOCUOP ssiicsccticindcsininiveciacnanmauiecwnmmcnniseisincemumcesesen 31 5 4 1 User Interface and application usage 0 0e 3 5 4 1 1 Program OME ONS score acieceanacepectcendacancasiindecabepeosanne 3 5 4 1 2 Navigating in ESET SySINSpeCtor ccccceeee eee 32 Bes COMDAT O oesie aA 32 5 4 1 4 Sysinspector as a part of ESET NOD32 Antivirus 4 33 5415 ServicesoPi eenean RASS 33 5 4 1 5 1 Generating Service Scripts ccccececeeeseeeeeeeees 33 5 4 1 5 2 Structure of the Service SCript ccccceceeeeeeeeees 33 5 4 1 5 3 How to exe
23. applying address from the list option ESET NOD32 Antivirus exe N eT Setup 5 Antivirus and antispyware a HTTP address management B Real time file system protection Advanced setup Document protection Using HTTP address mask lists you can specify which addresses will be blocked allowed or excluded from checking Particular lists are grouped by type List of blocked addresses masks SA mists i E Email client protection Email clients Allow access only to HTTP addresses in the list of allowed addresses Actions List of blocked addresses masks El POP3 POP3s List active Compatibility F B Web access protection HTTP HTTPS Address management Active mode On demand computer scan Exclusions H Protocol filtering Update B Tools Log files Quarantine Scheduler Alerts and notifications Add Edit Remove ThreatSense Net Notify when applying address From the list Export Cex Cancel _ Default 4 1 4 1 2 Web browsers ESET NOD32 Antivirus also contains the Web browsers feature which allows you to define whether the given application is a browser or not If an application is marked as a browser all communication from this application is monitored regardless of the port numbers involved The Web browsers feature complements the HTTP checking feature as HTTP checking only takes place on predefined ports However many Inte
24. defines the method Configuration options for the local Mirror server are accessible after of authentication used for accessing the update files The following adding a valid license key in the license manager located in the ESET options are available NONE Basic and NTLM Select Basic to use the NOD32 Antivirus Business Edition Advanced Setup section in the base64 encoding with basic username and password authentication Advanced update setup section to access this section press F5 The NTLM option provides encoding using a safe encoding method and click Update in the Advanced Setup tree then click the Setup For authentication the user created on the workstation sharing the button next to Advanced update setup and select the Mirror tab update files is used The default setting is NONE which grants access to the update files with no need for authentication 22 Warning If you want to allow access to the update files via the HTTP server the Mirror folder should be located on the same computer as the ESET NOD32 Antivirus instance creating it Authentication E Disconnect from server after update Program components E Never update program components After configuration of the Mirror is complete go to the workstations and add a new update server in the format http IP_address_of_ your_server 2221 To do this follow the steps below e Open ESET NOD32 Antivirus Advanced Setup and click the Update branch e Click Edit
25. following applications _ B Email dients U C Program Files ESET ESET NOD32 Antivirus ekrn exe lt Actions c Program Files Internet Explorer iexplore exe amp POPS POP 3s E 1c Windows System32 svchost exe B Web access protection HTTP HTTPS Address management active mode On demand computer scan Exdusions Protocol filtering Update Tools User interface Miscellaneous 4 1 5 On demand computer scan If you suspect that your computer is infected it behaves abnormally run an On demand computer scan to examine your computer for infiltrations From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures Regular scanning can detect infiltrations that were not detected by the real time scanner when they were saved to the disk This can happen if the real time scanner was disabled at the time of infection or if the virus signature database is not up to date We recommend that you run an On demand computer scan at least once a month Scanning can be configured as a scheduled task from Tools gt Scheduler 4 1 5 1 Type of scan Two types of On demand computer scans are available Smart scan quickly scans the system with no need for further configuration of the scan parameters Custom scan allows you to select any of the predefined scan profiles
26. generated snapshot in percent see the Status column All completed snapshots are marked by the Created status Remove Removes entries from the list Show Displays the selected snapshot Alternatively you can double click the selected entry Export Saves the selected entry in an xml file as well as a zip version 5 4 1 5 Service script Service script is a tool that directly influences the operating system and installed applications allowing users to execute scripts that remove problematic components in the system including viruses remnants of viruses blocked files virus records in the registry etc The Script is stored in a text file generated from a pre existing xml file The data inthe txt script file is ordered simply and legibly for ease of use The script will initially exhibit neutral behavior In other words it will not have any impact on the system while in its original form The user needs to edit the script for it to have any effect Warning This tool is intended for advanced users only Incorrect use may result in damage to programs or the operating system 5 4 1 5 1 Generating Service scripts To generate a script right click any item from the menu tree in the left pane in the SysInspector main window From the context menu select either the Export All Sections To Service Script option or the Export Selected Sections To Service Script option 5 4 1 5 2 Structure of the Service script In the fir
27. includes four sections Program Controls on the top the Navigation window on the left and the Description window on the right which is directly above the Details window a Program Controis omme Fine z ee Pak Level 1 9 Status Section Running Processes gt svchostexe D Running Processes Path PO Username Status File Description 1544 NTAUTHORITY L 1 Fine Host Process for Windows S lodule C Windows system32 svchost exe 1 Fine Host Process for Windows SE le C Windows system32 ntdll dll 1 Fine NT Layer OLL Windows NT BASE API Client Windows NT CRT DLL Advanced Windows 32 Base Remote Procedure Call Runt Base Filtering Engine Description Window le C Windows system32 kerneB2 dm 1 Fine e C Windows system32 msvert dil 1 Fine le C Windows system32 ADVAPB2 d1t 1 Fine le C Windows system32 RPCRT4 cIt 1 Fine lodule C windows system32 bfe dil lodule C windows system32 AUTHZ dIE Authorization Framework le C windows system32 Secur32 di Security Support Provider Inv le C Windows system32 USER32 dll Multi User Windows USER A le C Windows system32 GDB2 411 GDI Client DOLL le C Windows system32 MM32 DLL Multi User Windows IMM32 lodule C Windows system32 MSCTF dIt MSCTF Server DLL le C Windows system32 LPK DLL Language Pack Navigation Window Details Window Internal Name svchost exe Product Name Mi tt Windows Operating System File Version 6 0 6000 16336 vista_rtm 061101 2205 Name Micro
28. not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing ESET NOD32 Antivirus users have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 6 1 5 Adware Adware Is a Short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way because users have agreed to it In this case it is better 37
29. section explains how to add drivers for your specific hardware e g network adapter Although WinPE is based on Windows Vista SP1 which supports a large range of hardware occasionally hardware is not recognized This will required that you add a driver manually There are two ways of introducing a driver into an ESET SysRescue compilation manually the Add button and automatically the Aut Search button If you manually add a driver you need to select the path to the corresponding inf file applicable sys file must also be present in this folder Using the Aut Search button automatically locates the driver in the operating system of the given computer We recommend you use this option only if the original computer on which the SysRescue disc was created and the computer you are restoring to use the same network adapter During creation the ESET SysRescue the driver is introduced into the compilation so you do not need to look for it later 35 5 5 2 4 Bootable USB device If you have selected USB device as your target medium you can select one of the available USB media on the Bootable USB device tab in case there are more USB devices Warning The selected USB device will be formatted during ESET SysRescue creation All data on the device will be deleted 5 5 2 5 Burn If you have selected CD DVD as your target medium you can specify additional burning parameters on the Burn tab Delete ISO file Select this opt
30. server options for various update profiles may differ If this is the case configure the different update profiles in Advanced Setup by clicking Update from the Advanced Setup tree 3 4 Settings protection ESET NOD32 Antivirus settings can be very important from the perspective of your organization s security policy Unauthorized modifications can potentially endanger the stability and protection of your system To password protect the setup parameters from the main menu click Setup gt Enter entire advanced setup tree gt User interface gt Access setup select the Password protect settings option and click the Set password button Enter a password in the New password and Confirm new password fields and click OK This password will be required for any future modifications to ESET NOD32 Antivirus settings ESET NOD32 Antivirus B Antivirus and antispyware Real time file system protection Document protection Email client protection Web access protection On demand computer scan i Exclusions Protocol Filtering Update Tools User interface Alerts and notifications Hidden notification windows B access setup Context menu E Miscellaneous B F Access setup Protect setup parameters Settings can be protected with a password in order to prevent them from unauthorized modification by users Settings are not password protected F Password protect
31. settings Set password User rights Modification of certain settings may require administrator rights F Require full administrator rights for limited administrator accounts cane TI 4 Work with ESET NOD32 Antivirus 41 Antivirus and antispyware protection Antivirus protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on your computer Real time file system protection is launched at system startup 4 1 1 1 Control setup The Real time file system protection checks all types of media and control is triggered by various events Using ThreatSense technology detection methods described in section 4 1 6 ThreatSense engine parameter setup real time file system protection may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control To provide the minimum system footprint when using real time protection files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immedi
32. spyware programs themselves If a file is detected as spyware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes ESET NOD32 Antivirus provides the option to detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 6 1 8 Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you haven t seen previously are opened e Activation and running of hidden processes e Increased usage of system resour
33. symlink ext remove EXTENSIONS ext exclude EXTENSIONS exclude EXTENSIONS delimited by colon from scanning maximum subfolder nesting LEVEL follow symbolic links default Skip symbolic links Methods adware scan for Adware Spyware Riskware no adware do not scan for Adware Spyware Riskware unsafe scan for potentially unsafe applications no unsafe do not scan for potentially unsafe applications unwanted scan for potentially unwanted applications no unwanted do not scan for potentially unwanted applications pattern use Signatures no pattern do not use signatures heur enable heuristics no heur disable heuristics adv heur enable advanced heuristics no adv heur disable advanced heuristics Cleaning action ACTION perform ACTION on infected objects Available actions none clean prompt quarantine copy infected files to Quarantine supplements ACTION no quarantine do not copy infected files to Quarantine Logs log file FILE log output to FILE log rewrite overwrite output file default append log all log also clean files no log all do not log clean files default Possible exit codes of the scan O nothreat found 1 threat found but not cleaned 10 some infected files remained 101 archive error 102 access error 103 Internal error NOTE Exit codes greater than 100 mean that the file was
34. the Advanced Setup tree In the Advanced setup section at the bottom of the window make sure that the Automatic real time file system protection startup checkbox is selected ESET NODI Antivi Setup Real time file system protection v Enable real time file system protection Document protection ThreatSense engine parameter setup B Email client protection Media to scan Scan on E Email clients F Local drives Actions E POPS POP3s vi B Web access protection v Network drives V File execution HTTP HTTPs On demand computer scan Exclusions E Protocol filtering Update E Tools E User interface H Miscellaneous lt File open V Diskette access Removable media File creation v Computer shutdown V Start Real time file system protection automatically Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system Real time protection does not start If real time protection is not initiated at system startup and the Automatic real time file system protection startup option is enabled it may be due to conflicts with other programs If this is the case please con
35. the desired task you wish to modify and click the Edit button 4 3 1 Purpose of scheduling tasks Scheduler manages and launches scheduled tasks with predefined configuration and properties The configuration and properties contain information such as the date and time as well as specified profiles to be used during execution of the task 4 3 2 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available e Run external application e System startup file check e Create a computer status snapshot e On demand computer scan e Update 24 Edit task Se Task will be run when the specified event occurs Event to tigger task Every time computer starts The first time the computer starts each day Dial up connection to the Intemet VPN Successtul update of the virus signature database Successtul update of the program components User logon Threat detection Since Update is one of the most frequently used scheduled tasks we will explain how to add a new update task From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Based on the frequency selected you will be prompted with different update parameters Next de
36. the program installs in C Program Files ESET ESET NOD32 Antivirus Click Browse to change this location not recommended fg ESET NOD32 Antivirus Setup Select Installation Folder This is the Folder where ESET NODS Antivirus will be installed To install in this Folder click Next To install to a different Folder enter it below or click Browse Eolder C Program Files ESETIESET NOD32 Antivirusi Next Enter your Username and Password This step is the same as in Typical installation see section 2 1 Typical installation After entering your username and password click Next to proceed to Configure your Internet connection jl ESET NOD32 Antivirus Setup Internet Connection Configure your Internet connection Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer Proxy Server a I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended Ido not use a proxy server D I use a proxy server If you use a proxy server it must be correctly configured for virus signature updates to work correctly If you do not know whether you use a proxy server to connect to the Internet leave the default setting am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended and click Next If you do no
37. to known HTTP and POP3 ports Applications marked as Internet browsers and email clients Enable this option to only filter communication of applications marked as browsers Web access protection gt HTTP HTTPS gt Web browsers and email clients Email client protection gt POP3 POP3s gt Email clients Ports and applications marked as Internet browsers or email clients Both ports and browsers are checked for malware NOTE Starting with Windows Vista Service Pack 1and Windows Server 2008 anew communication filtering is used As a result the Protocol filtering section Is not available 4 1 6 1 SSL ESET NOD32 Antivirus enables you to check protocols encapsulated in SSL protocol You can use various scanning modes for SSL protected communications using trusted certificates unknown certificates or certificates that are excluded from SSL protected communication checking Always scan SSL protocol Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking If anew communication using an unknown signed certificate is established you will not be notified about the fact and the communication will automatically be filtered When you access a Server with an untrusted certificate that is marked as trusted it is added to the trusted certificates list communication to the server is allowed and the content of the communication channel is filtered
38. to specify the maximum file size for files contained in archives when they are extracted that are to be scanned If this causes scanning an archive to be prematurely terminated the archive will remain unchecked 4 1 7 6 Other Scan alternate data streams ADS Alternate data streams ADS used by the NTFS file system are file and folder associations which are invisible from ordinary scanning techniques Many infiltrations try to avoid detection by disguising themselves as alternative data streams Run background scans with low priority Scanning sequences consume system resources If you work with programs that place a high load on system resources you can activate low priority background scanning and save resources for your applications Log all objects If this option is selected the log file will show all the scanned files even those not infected Enable Smart optimization Select this option so that files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update Preserve last access timestamp Select this option to keep the original access time of scanned files instead of updating it e g for use with data backup systems Scroll log This option allows you to enable disable log scrolling If selected information scrolls upwards within the display window Display notification about scan completion in a se
39. use of Item filtering is to find Suspicious files or registry entries in your system By adjusting the Slider you can filter items by their Risk Level If the slider is set to the far left Risk Level 1 then all items are displayed By moving the slider to the right the program filters out items that are less risky than the current Risk Level and only displays items that are more suspicious than the displayed level With the slider on the far right the program displays only known harmful items All items within the range 6 to 9 can pose a security risk If you do not have an ESET security solution installed we recommend you scan your system with the ESET Online scanner after the program has found any high risk items ESET Online scanner is a free service and can be found at http www eset com onlinescan NOTE The Risk level of an item can be determined quickly by comparing the color of the item with the color on the Risk Level slider Search Search can be used to quickly find a specific item by its name or part of its name The results of search requests are displayed in the Description window Return By clicking the back or forward arrow you can return to previously displayed information in the Description window Status section Displays the current node in the Navigation window 5 4 1 2 Navigating in ESET SysInspector ESET SysInspector divides various types of information into several basic sections called nodes If availabl
40. using the UNC PATH format e Select this newly added server from the list of update servers NOTE For proper functioning the path to the Mirror folder must be specified as a UNC path Updates from mapped drives may not work 4 2 1 2 4 2 Troubleshooting Mirror update problems In most cases problems during an update from a Mirror server are caused by one or more of the following incorrect specification of the Mirror folder options incorrect authentication data to the Mirror folder incorrect configuration on local workstations attempting to download update files from the Mirror or by a combination of the reasons above Here we give an overview of the most frequent problems which may occur during an update from the Mirror e ESET NOD32 Antivirus reports an error connecting to Mirror server Likely caused by incorrect specification of the update server network path to the Mirror folder from which local workstations download updates To verify the folder click the Windows Start menu click Run insert the folder name and click OK The contents of the folder should be displayed e ESET NOD32 Antivirus requires a user name and password Likely caused by incorrect authentication data username and password in the update section The username and password are used to grant access to the update server from which the program will update Itself Make sure that the authentication data is correct and entered in the correct format For e
41. 1 4 1 3 2 4 1 3 2 4 1 3 3 4 1 4 4 1 4 1 4 1 4 1 4 1 4 1 2 Real time file system protection Control setup Media to scan Scan on Event triggered scanning Advanced scan options Cleaning levels When to modify real time protection configuration 13 Checking real time protection What to do if real time protection does not work 13 Host Intrusion Prevention System HIPS Email client protection POP3 checking Compatibility Integration with email clients Appending tag messages to email body Removing infiltrations Web access protection HTTP HTTPS Address management Web browsers 4 2 4 3 4 4 4 5 4 6 4 7 41 5 On demand computer SCAND jacvnscceclarnsceroccunausvenuayar 16 4 1 5 1 Type ol SCAM neneiia E E EE 16 AEk OMAE SCAN esensina aaar Saa 16 ARSL AAU CON SC ees O an 16 4 1 5 2 Scam tar CLS ssesiactaatiacaatasancsncesianinvencadtacededentetans 16 A53 San DT OTS e sarao EEE 17 4 1 6 Protocol TCE sissien 17 4 1 6 1 S E EE E E E oaaeuacsaae 17 41 611 Trusted certificates c ccc cccecccecsseceeeeeeeeeeeeeeeeees 17 4 6 1 2 Excluded certificates ccccccccecsscceeeseeeeeeeeeeeeees 17 4 1 7 ThreatSense engine parameters setup 06 17 4 1 7 1 Objects setup wc cem ioswenisvnrandusnderawsanedwesyedetawnnieredbatass 18 4 1 7 2 OO react ad pase caer sess acre tae eae 18 4 1 7 3 NSA E E E E ea emeedcaneeveecine 18 4 1 7 4 ETO IS WIG sesenta supi Eea idres soes riar irese iran rei
42. ESET NOD32 Antivirus 4 User Guide intended for product version 4 2 and higher Microsoft Windows 7 Vista XP NT4 2000 2003 2008 Copyright 2010 by ESET spol s r o ESET NOD32 Antivirus 4 was developed by ESET spol s r o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Customer Care Worldwide www eset eu support Customer Care North America www eset com support REV 20100225 008 Content 1 1 1 1 2 2 2 1 2 2 2 3 2 4 2 5 a 3 1 ESET NOD32 Antivirus 4 What s new System requirements Installation Typical installation Custom installation Using original settings Entering Username and password On demand computer scan Beginner s guide Introducing user interface design modes 3 1 1 5 12 Checking operation of the system What to do if the program doesn t work properly Update setup Proxy server setup Settings protection Work with ESET NOD32 Antivirus Antivirus and antispyware protection 4 1 1 4 1 1 1 4 1 1 1 4 1 1 1 2 4 1 1 1 3 41 1 2 41 1 3 4 1 1 4 4 1 1 5 4 1 2 4 1 3 41 3 1 41 3 1
43. Setup tree In the User interface elements section the Advanced mode option gives users the ability to allow toggling to Advanced mode Advanced mode displays more detailed settings and additional controls to ESET NOD32 Antivirus The Graphical user interface option should be disabled if the graphical elements slow the performance of your computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET NOD32 Antivirus splash screen deselect the Show splash screen at startup option At the top of the ESET NOD32 Antivirus main program window is a Standard menu which can be activated or disabled based on the Use standard menu option If the Show tooltips option is enabled a short description of any option will be displayed if the cursor is placed over the option The Select active control element option will cause the system to 26 highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or increase the speed of animated effects select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated icons to display the progress of various operations select the Use animated icons for progress
44. a predefined server port used for connection We recommend that you leave the default port setting of 2222 e Interval between connections to server min This designates the frequency that ESET NOD32 Antivirus will connect to the ERA Server If it is set to O information will be submitted every 5 seconds e Remote Administrator requires authentication Allows you to enter a password to connect to the ERA Server if required Click OK to confirm changes and apply the settings ESET NOD32 Antivirus will use these settings to connect to the ERA Server 4 9 Licenses The Licenses branch allows you to manage the license keys for ESET NOD32 Antivirus and other ESET products After purchase license keys are delivered along with your username and password To Add Remove a license key click the corresponding button in the license manager Licenses window The license manager is accessible from the Advanced Setup tree under Miscellaneous gt Licenses ESET NOD32 Antivirus Setup Licenses Advanced setup Document protection B Email client protection E Email clients Ree i Actions POPS POP3s Order amp Web access protection HTTP HTTPS On demand computer scan Exclusions i Protocol Filtering Update E Tools User interface Alerts and notifications Hidden notification windows Access setup i Context menu Miscellaneous i Proxy server Licenses Re
45. an horse designed to drop other types of malware onto compromised computers Backdoor An application which communicates with remote attackers allowing them to gain access to a system and to take control of it Keylogger keystroke logger A program which records each keystroke that a user types and sends the information to remote attackers Dialer Dialers are programs designed to connect to premium rate numbers It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used Trojan horses usually take the form of executable files with the extension exe If a file on your computer is detected as a trojan horse it is advisable to delete it since it most likely contains malicious code Examples of well known trojans are NetBus Trojandownloader Small ZL Slapper 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques There are two levels of detection to prevent rootkits When they try to access a system They are still
46. an or delete all infected files including archives The only exceptions are system files If it is not possible to clean them you will be offered an action to take ina warning window Warning In the Default mode the entire archive file is deleted only if all files in the archive are infected If the archive also contains legitimate files it will not be deleted If an infected archive file is detected in Strict cleaning mode the entire archive will be deleted even if clean files are present x Objects Cleaning Options Cleaning level oe Mo cleaning f Strict cleaning In this mode the program will attempt to automatically clean or delete infected files If neither action can be performed an alert window with a list of available actions will be displayed An alert window will also be displayed if an action Fails 4 1 7 4 Extensions An extension is part of the file name delimited by a period The extension defines the type and content of the file This section of the ThreatSense parameter setup lets you define the types of files to scan By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If the Scan all files option is unchecked the list changes to show all currently scanned file extensions Using the Add and Remove buttons you can enable or prohibit scanning of desired extensions To enable scanning of files with no extension sel
47. atabase update Username and Password setup displays a dialog box where the username and password received at the time of purchase should be entered If the username and password were entered during installation of ESET NOD32 Antivirus you will not be prompted for them at this point 9 ESET NOD32 Antivirus Protection status Update v Update of the virus signature database not necessary The installed virus signature database is current q Computer scan Update Setup og Tools Help and support OK Username and Password setup G Last successful update 16 1 2009 8 57 19 Version of virus signature database 3770 20090116 Display Advanced mode Change esi The Advanced Setup window click Setup from the main menu and then click Enter entire advanced setup tree or press F5 on your keyboard contains additional update options Click Update from the Advanced Setup tree The Update server drop down menu should be set to Choose automatically To configure advanced update options such as the update mode proxy server access LAN connections and creating virus signature copies ESET NOD32 Antivirus Business Edition click the Setup button E ESET NOD32 Antivirus eT Setup 5 Antivirus and antispyware Selected profile Update My profile Zi _ Profiles E Tools W User interface H Miscellaneous Update settings for selected profile Update server
48. ately after each virus signature database update This behavior is configured using Smart optimization If this is disabled all files are scanned each time they are accessed To modify this option open the Advanced Setup window and click Antivirus and antispyware gt Real time file system protection from the Advanced Setup tree Then click the Setup button next to ThreatSense engine parameter setup click Other and select or deselect the Enable Smart optimization option By default Real time protection launches at system startup and provides uninterrupted scanning In special cases e g if there is a conflict with another real time scanner real time protection can be terminated by deselecting the Start Real time file system protection automatically option B Antivirus and antispyware Real time file system protection Eg Real time file system protection i Advanced setup Document protection o B Email client protection v Enable real time file system protection ThreatSense engine parameter setup Media to scan Scan on E Email clients J Local drives J File open J Diskette access t 4 Actions i EPOPS POP3s Web access protection vi Network drives File execution HTTP HTTPS On demand computer scan Start Real time file system protection automatically Exclusions E Protocol Filtering Update Tools User interface Miscellaneous
49. ay messages are received Messages are gradually sent to the email client after the last part of the message is transferred it will be scanned for infiltrations However the risk of infection increases with this level of control The level of cleaning and the handling of tag messages notification alerts which are appended to the subject line and body of emails is identical to the maximum efficiency setting With the Maximum compatibility level you are warned by an alert window which reports the receipt of an infected message No information about infected files is added to the subject line or to the email body of delivered messages and infiltrations are not automatically removed you must delete infiltrations from the email client ESET NOD32 Antivirus Setup Antivirus and antispyware a Compatibility setup E Real time File system protection p Not all email clients may work properly in conjunction with POP3 filtering in standard mode Document protection The following settings allow adjustment of the compatibility level to resolve potential Email client protecti conflicts However increasing the compatibility level may lead to decreased efficiency of m tha on the Internet monitor or inability to take advantage of all its Features Actions E POPS POP3s i e Compatibility Maximum compatibility Web access protection On demand computer scan Exclusions Protocol Filtering Update
50. between the logs The same result can be achieved if you use the following command line option SysIsnpector exe current xml previous xml 5 4 1 4 SysInspector as a part of ESET NOD32 Antivirus 4 To open SysInspector in ESET NOD32 Antivirus click Tools gt SysInspector The management system in the SysInspector window is Similar to that of computer scan logs or scheduled tasks All operations with system snapshots create view Compare remove and export are accessible within one or two clicks The SysInspector window contains basic information about the created snapshots such as create time short comment name of the user that created the snapshot and snapshot status To Compare Add or Remove snapshots use the corresponding buttons located below the list of snapshots in the SysInspector window Those options are also available from the context menu To view the selected system snapshot use the View context menu option To export the selected snapshot to a file right click it and select Export A detailed description of the available options is shown below Compare Allows you to compare two existing logs This feature is useful if you want to track changes between the current log and an older log For this option to take effect you must select two snapshots to be compared Add Creates a new record Before that you must enter a short comment about the record To see the snapshot creation progress of the currently
51. cart deleted after the V y p 15 1 2009 R f CG Users vista AppDat Eicart cleaned by deleting V Event oc Fs Tools Log files Quarantine Scheduler SysInspector Help and support m E Filter Copy Open in a new window Display Advanced mode Change In each section the displayed information can be directly copied to the clipboard by selecting the entry and clicking on the Copy button To select multiple entries the CTRL and SHIFT keys can be used 4 5 1 Log maintenance The Logging configuration of ESET NOD32 Antivirus is accessible from 25 the main program window Click Setup gt Enter entire advanced setup tree gt Tools gt Log files You can specify the following options for log files e Delete records automatically Log entries older than the specified number of days are automatically deleted e Optimize log files automatically Enables automatic defragmentation of log files if the specified percentage of unused records has been exceeded e Minimum logging verbosity Specifies the logging verbosity level Available options Diagnostic records Logs information needed for fine tuning of the program and all records above Informative records Records informative messages including successful update messages plus all records above Warnings Records critical errors and warning messages Errors Only Error downloading file
52. cation area at the bottom right corner of the screen To activate displaying Desktop notifications select the Display notifications on desktop option More detailed options notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of the balloon tips display time see the option Display balloon tips in taskbar for sec Alerts and notifications amp HTTP HTTPS Alert windows On demand computer scan Alert windows are displayed if a threat is detected or if user intervention is required Exdusions 4 Protocol filtering v Display alerts Update Tools gp Notification windows Log files Messageboxes are used to display short text messages or questions Quarantine eddie V Close messageboxes automatically after sec 120 Alerts and notifications Pee ThreatSense Net Desktop notifications and balloon tips System updates By default desktop notifications are displayed in the lower right hand corner of your i screen and contain in tion that does not require user intervention amp User interface TiDi e o Z eee _ Hidden notification windows J Display balloon tips in taskbar for sec 10 E Access setup Click Advanced setup to enter additional Alerts and notification setup options that
53. ccur automatically e Ask before downloading program components The default option You will be prompted to confirm or refuse program component updates when they are available Flee Update mode HTTP Proxy Program component update D Never update program components H Always update program components Ask before downloading program components Restart after program component upgrade 0 Never restart computer 9 Offer computer restart if necessary D lf necessa restart computer without notifying Update file size E Ask before downloading update Ask if an update file is greater than Test mode C Enable test mode After a program component update you may need to restart your computer to provide full functionality In the Restart after program component upgrade section you can select one of three options e Never restart computer e Offer computer restart if necessary e If necessary restart computer without notifying The default option is Offer computer restart if necessary Selection of the most appropriate option depends on the workstation where the settings will be applied Please be aware that there are differences between workstations and servers e g restarting the server automatically after a program upgrade could cause serious damage 4 2 1 2 2 Proxy server To access the proxy server setup options for a given update profile Click Update in the Advanced Setup tree F5 and then click the Set
54. ces e Changes in search results e Application communicates with remote servers 38
55. cur automatically or select the Ask before submitting option if you wish to know which files have been sent for analysis and confirm the submission ThreatSense Net Early Warning System Suspicious files Statistics Submission Suspicious files Do not submit for analysis Ask before submitting Submit without asking When to submit As soon as possible During update Exclusion filter Mask dht Contact email optional If you do not want any files to be submitted select the Do not submit for analysis option Selecting not to submit files for analysis does not affect submission of statistical information which Is configured in its own setup see section 4 7 2 Statistics When to submit By default the As soon as possible option is selected for suspicious files to be sent to ESET s Threat Lab This is 27 recommended if a permanent Internet connection is available and suspicious files can be delivered without delay Select the During update option for suspicious files to uploaded to ThreatSense Net during the next update Exclusion filter The Exclusion filter allows you to exclude certain files folders from submission For example it may be useful to exclude files which may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add to the list of excluded files if desired Co
56. cute Service Scripts cccceceeceeeeeees 35 ESET SVSROSCUG sce deiticccecmenesenditeducccscantinnadtaeamedenrecinmeniene 35 5 5 1 Minimum requirements cccceccsececeeeseeeeeeees 35 Ioa How to create a rescue CD ooccoceccvitceiesaeteseerdiecenaesn 35 B D POGGI 9 sais ps padinceeaaismcasiopeuseecs e 35 IAA ESETANCVIUS esrin E SEN 35 Saa AV eae E a N 35 5 5 2 4 Bootable USB device vice iornsndcucasetiannideocterasedvacaivnce 36 aAa Ea E ee EE S 36 5 53 Working with ESET SysRescue ccceeeeee eee ees 36 aie a Using ESET SySReSCUe jac ossscseaanescaleedemenasesdonedesdaxs 36 GOSS AEN acess ee ees eee i tessa 37 Types Of INfIItrATIONS 0 c cece cece cence eee ee eee ee rennene nnne 37 6 1 1 NS ote eee N E sex gestae E T E EE 37 6 1 2 ATOE D PAEA T A E E T E EE ones 37 6 1 3 Trojan VOWS OS escrire aiaiai E 37 6 1 4 ROO S aE EESE 37 6 1 5 PRC ANC 5 aco ahonanaaetaetadedte ions ENAT 37 6 1 6 SPIN ge ee ee ee ee ee ee ee 38 6 1 7 Potentially unsafe applications ccccee eee eeeee es 38 6 1 8 Potentially unwanted applications 06 38 1 ESET NOD32 Antivirus 4 ESET NOD32 Antivirus 4 is the successor to the award winning product ESET NOD32 Antivirus 3 0 It utilizes the scanning speed and the precision of ESET NOD32 Antivirus granted by the most recent version of the ThreatSense scanning engine The implemented advanced techniques are capable of proactively blocking viruses
57. ds below Username Password 2 5 On demand computer scan After installing ESET NOD32 Antivirus a computer scan for malicious code should be performed From the main program window click Computer scan and then click Smart scan For more information about On demand computer scans see section 4 1 4 On demand computer scan ESET NOD32 Antivirus Protection status a Q On demand computer scan Selection of scan profile and targets to scan i Date and time of the last scan Help and support 2 infected files 2 cleaned files Virus signature database used in last scan Display Advanced mode Change 3 Beginner s guide This chapter provides an initial overview of ESET NOD32 Antivirus and its basic settings 3 1 Introducing user interface design modes The main program window of ESET NOD32 Antivirus is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The following is a description of options within the main menu Protection status Provides information about the protection status of ESET NOD32 Antivirus If Advanced mode is activated the Watch activity and Statistics submenus will display Computer scan This option allows you to configure and launch the On demand computer scan Update Displays information about updates to the virus signature database Setup
58. e you may find additional details by expanding each node into its subnodes To onen or collapse a node just double click the name of the node or click Hor H next to the name of the node As you browse through the tree structure of nodes and subnodes in the Navigation window you may find various details for each node shown in the Description window If you browse through items in the Description window additional details for each item may display in the Details window Below are descriptions of the main nodes in the Navigation window and related information in the Description and Details windows Running processes This node contains information about applications and processes running at the time the report was generated The Description window displays details for each process such as dynamic libraries used by the process and their location in the system the name of the application s vendor the risk level of the file etc The Details window contains additional information about items selected in the Description window such as the file size or its hash NOTE An operating system is comprised of several important kernel processes which run continually in order to provide basic functions vital to other applications In certain cases such processes are displayed in ESET SysInspector as a file path beginning with These symbols indicate a safe and accurate configuration 32 Network connections The Description window contains a lis
59. e Scan targets drop down menu or select specific targets from the tree structure A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include If you are only interested in scanning the system without additional cleaning actions select the Scan without cleaning option Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning Performing computer scans with Custom scan is suitable for advanced users with previous experience using antivirus programs 4 1 5 2 Scan targets The Scan targets drop down menu allows you to select files folders and devices disks to be scanned for viruses By profile settings Selects targets set in the selected scan profile Removable media Selects diskettes USB storage devices CD DVD Local drives Selects all system hard drives Network drives Selects all mapped drives No selection Cancels all selections SS Custom scan E Scan without deaning anma P Save i Scan as Administrator cane A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure listing all devices available on the computer 4 1 5 3 Scan profiles Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan
60. e is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and click on the desired module 9 ESET NOD32 Antivirus B Protection status Watch activity Statistics af Maximum protection is not ensured _ Antivirus protection is currently disabled Q Computer scan ga Update Setup g Tools Help and support Real time file system protection was disabled by the user The computer is not currently protected against threats Enable real time file system protection Antivirus and antispyware Number of blocked attacks 1 Version of virus signature database 3770 20090116 License valid until 2 3 2009 Display Advanced mode Change esi If you are unable to solve a problem using the suggested solutions click Help and support to access the help files or search the Knowledgebase If you still need assistance you can submit an ESET Customer Care support request ESET Customer Care will respond quickly to your questions and help determine a resolution 3 2 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay attention to their configuration and operation From the main menu select Update and then click Update virus signature database in the primary window to check for a newer d
61. e that there are two basic methods for accessing the Mirror the folder with update files can be presented as a Shared network folder or as an HTTP Server The folder dedicated to storing update files for the Mirror is defined Select the System account default option to use the system account in the Folder to store mirrored files section Click Folder to for authentication Normally no authentication process takes place browse for a folder on the local computer or shared network folder if there is no authentication data supplied in the main update setup If authorization for the specified folder is required authentication section data must be supplied in the Username and Password fields The username and password should be entered in the format Domain To ensure that the program authenticates using a currently logged in User or Workgroup User Please remember to supply the corresponding user account select Current user The drawback of this solution is passwords that the program is not able to connect to the update server if no user is currently logged in When configuring the Mirror you can also specify the language versions for which you want to download update copies Language Select Specified user if you want the program to use a specific user version setup is accessible in the section Files Available versions account for authentication l l 4 2 1 2 4 1 Updating from the Mirror Warning When either Current user o
62. ect the Scan extensionless files option Excluding files from scanning is Sometimes necessary if the scanning of certain file types prevents the program which Is using the extensions from running properly For example it may be advisable to exclude the edb eml and tmp extensions when using the Microsoft Exchange servers 4 1 7 5 Limits The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned Maximum object size Defines the maximum size of objects to be scanned The given antivirus module will then scan only objects smaller than the size specified We do not recommend changing the default value as there is usually no reason to modify it This option should only be changed by advanced users who have specific reasons for excluding larger objects from scanning Maximum scan time for object sec Defines the maximum time value for scanning an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed regardless of whether the scan has finished Archive nesting level Specifies the maximum depth of archive scanning We do not recommend changing the default value of 10 under normal circumstances there should be no reason to modify it If scanning is prematurely terminated due to the number of nested archives the archive will remain unchecked Maximum size of file in archive This option allows you
63. er Alerts and notifications ThreatSense Net Ports used by HTTP protocol separated by a comma 80 8080 3126 HTTPs scanner setup HTTPs Filtering mode Do not use HTTPs protocol checking m Use HTTPs protocol checking for selected ports Ports used by HTTPs protocol 443 4 1 4 1 1 Address management This section allows you to specify HTTP addresses to block allow or exclude from checking The buttons Add Edit Remove and Export are used to manage the lists of addresses Websites in the list of blocked addresses will not be accessible Websites in the list of excluded addresses are accessed without being scanned for malicious code If you select the Allow access only to HTTP addresses in the list of allowed addresses option only addresses present in the list of allowed addresses will be accessible while all other HTTP addresses will be blocked In all lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To activate a list select the List active option If you wish to be notified when entering an address from the current list select Notify when
64. ernet they can spread across the globe within hours of their release in some cases even in minutes This ability to replicate independently and rapidly makes them more dangerous than other types of malware A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a means of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code Examples of well known worms are Lovsan Blaster Stration Warezov Bagle and Netsky 6 1 3 Trojan horses Historically computer trojan horses have been defined as a class of infiltrations which attempt to present themselves as useful programs thus tricking users into letting them run But it is important to note that this was true for trojan horses in the past today there is no longer a need for them to disguise themselves Their sole purpose is to infiltrate as easily as possible and accomplish their malicious goals Trojan horse has become a very general term describing any infiltration not falling under any specific class of infiltration Since this is a very broad category it is often divided into many subcategories Downloader A malicious program with the ability to download other infiltrations from the Internet Dropper A type of troj
65. ers c windows Startup Name Microsoft ACPI Driver system32 drivers acpi sys Boot Name ADI UAA Function Driver for High Definition exe path state Running Audio Service exe path c windows system32 drivers adihdaud sys state Running EFES startup Manual When you execute the script the drivers selected will be unregistered from the system and removed 09 Critical files This section contains information about files critical to proper function of the operating system Example 09 Critical files File win ini fonts extensions files MAPI 1 lead File system ini 386Enh woafont dosapp fon EGA80WOA FON EGA80WOA FON Lal File hosts 127 0 0 1 localhost 1 localhost fies The selected items will either be deleted or reset to their original values 5 4 1 5 3 Howto execute Service scripts Mark all desired items then save and close the script Run the edited Script directly from the SysInspector main window by selecting the Run Service Script option from the File menu When you open a script the program will prompt you with the following message Are you sure you want to run the service script Scriptname After you confirm your selection another warning may appear informing you that the service script you are trying to run has not been signed Click Run to Start the script A dialog window will confirm successful execution of the scri
66. et Early Warning System You will not lose any functionality in the software and you will still receive the best protection that we offer 2 You can configure the ThreatSense Net Early Warning System to submit anonymous information about new threats and where the new threatening code is contained This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities The ThreatSense Net Early Warning System will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system While there is a chance this may occasionally disclose some information about you or your computer usernames in a directory path etc to ESET s Threat Lab this information will not be used for ANY purpose other than to help us respond immediately to new threats By default ESET NOD32 Antivirus is configured to ask before submitting suspicious files for detailed analysis to ESET s Threat Lab Files with certain extensions such as doc or xls are always excluded You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ThreatSense Net setup is accessible from the Advanced Se
67. f potentially unwanted applications are the Same as in Typical installation see section 2 1 Typical installation Click Install in the Ready to install window to complete installation 2 3 Using original settings If you reinstall ESET NOD32 Antivirus the Use current settings option will display Select this option to transfer setup parameters from the original installation to the new one Installation mode Installation mode selection Please choose whether to install ESET NOD32 Antivirus with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings i Custom allows for more detailed configuration 2 4 Entering Username and password For optimal functionality it is important that the program is automatically updated This is only possible if the correct username and password are entered in the Update setup If you did not enter your username and password during installation you can now In the main program window click Update and then click Username and Password setup Enter the license data you received with your ESET security product into the License details window License details en x Please enter the Username and Password received after purchase or registration We strongly recommend that you copy Ctrl C from your registration email and paste Ctrl V to the appropriate fiel
68. fine what action to take If the task cannot be performed or completed at the scheduled time The following three options are available e Wait until the next scheduled time e Run task as soon as possible e Run task immediately if the time since its last execution exceeds specified interval the interval can be defined using the Task interval scroll box In the next step a summary window with information about the current scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used in case the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 4 4 Quarantine The main task of quarantine is to safely store infected files Files should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET NOD32 Antivirus You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s Threat Lab boae Userinterfacew Setupw Toolsv Helpw fi ESET NOD32 Antivirus a
69. g and are missing in the active one Description of all symbols that can be displayed next to items new value not present in the previous log d tree structure section contains new values removed value present in the previous log only tree structure section contains removed values value file has been changed tree structure section contains modified values files the risk level has decreased it was higher in the previous log the risk level has increased it was lower in the previous log The explanation section displayed in the bottom left corner describes all symbols and also displays the names of logs which are being compared lt lt Compare Logs Curentlog Sysinspector VISTAMO4 Feb 12 2008 14 59 xm Previous Log Sysinspector Ki0C1 Feb 21 2008 11 38 emi Added item Added hemis m Bramch Remgored hem Removed itende in Bramch 2 File Replaced Added or Removed W Stetus Got Lower tenmi in Branch A Status Got Higher 2 File s Replaced in Branch Any comparative log can be saved to a file and opened at a later time Example Generate and save a log recording original information about the system to a file named previous xml After changes to the system have been made open Sysinspector and let it generate a new log Save it to a file named current xml In order to track changes between those two logs click File gt Compare Log The program will create a comparative log showing differences
70. g program components option to display a confirmation window before downloading program components To download program component upgrades automatically select the Always update program components option H ESET NODI Antivirus Setup ES Updates can be performed automatically without user intervention or you can choose to be notified before updating After 4 program component has been updated a computer restart may be required Program component update C Never update program components Ask before downloading program components O Always update program components Restart after program component upgrade E Never restart computer Offer computer restart if necessary IF necessary restart computer without notifying NOTE After a program component update a restart is usually required We recommend selecting the If necessary restart computer without notifying option The next installation window Is the option to set a password to protect your program settings Select the Protect configuration settings with a password option and choose a password to enter in the New password and Confirm new password fields JE ESET NOD32 Antivirus Setup Password protect settings Enter password to protect settings Protect configuration settings with a password Hew password cx Confirm new password The next two Installation steps ThreatSense Net Early Warning System and Detection o
71. iguration 2 1 Typical installation Typical installation provides configuration options appropriate for most users The settings provide excellent security coupled with ease of use and high system performance Typical installation Is the default option and is recommended if you do not have particular requirements for specific settings After selecting the installation mode and clicking Next you will be prompted to enter your username and password for automatic updates of the program This plays a significant role in providing constant protection of your system fg ESET NOD32 Antivirus Setup Automatic update Enter your Username and Password To ensure that protection is updated enter the Username and Password you received after purchase below Wwe recommend that you copy them Ctrl From your registration email and paste them Cbri to the appropriate Fields below Username Password IF you are unsure about the correct values you can set them in the programm later Mext Enter your Username and Password i e the authentication data you received after the purchase or registration of the product into the corresponding fields If you do not currently have your username and password available authentication data can be inserted at any time later on directly from the program The next step is configuration of the ThreatSense Net Early Warning System The ThreatSense Net Early Warning System he
72. include the Display only notifications requiring user s interaction This option allows you to turn on off displaying of alerts and notifications that require no user interaction Select Display only notifications requiring user s interaction when running applications in full screen mode to suppress all non interactive notifications From the Minimum verbosity of events to display drop down menu you can select the starting severity level of alerts and notification to be displayed The last feature in this section allows you to configure the destination of notifications in a multi user environment The On multi user systems display notifications on the screen of the user field allows you to define who will receive important notifications from ESET NOD32 Antivirus Normally this would be a system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 7 ThreatSense Net The ThreatSense Net Early Warning System keeps ESET immediately and continuously informed about new infiltrations The bidirectional ThreatSense Net Early Warning System has a single purpose to improve the protection that we can offer you The best way to ensure that we see new threats as soon as they appear is to link to as many to as many of our customers as possible and use them as our Threat Scouts There are two options 1 You can decide not to enable the ThreatSense N
73. indication option If you want the program to sound a warning if an important event takes place select the Use sound signal option ESET NOD32 Antivirus Setup Antivirus and antispyware Update H Tools B User interface Alerts and notifications Hidden notification windows Access setup Context menu H Miscellaneous User interface User interface elements Advanced mode v Graphical user interface Show splash screen at startup Display menu in Standard mode Display menu in Advanced mode Use standard menu v Show tooltips Select active control element Effects Use animated controls Speed F lt Use animated icons For progress indication Use sound signal Cex Cancel _ Default t The User interface features also include the option to password protect the ESET NOD32 Antivirus setup parameters This option is located in the Settings protection submenu under User interface In order to provide maximum security for your system it is essential that the program be correctly configured Unauthorized modifications could result in the loss of important data To seta password to protect the setup parameter click Set password ESET NOD32 Antivirus B Antivirus and antispyware E Real time file system protection Document protection Email client protection Web access protection On dema
74. ion process Although these applications usually display a notification during installation they can easily be installed without your consent jH ESET NODI Antivirus Setup Detection of potentially unwanted applications Potentially unwanted applications are programs that usually require the user s consent before installation They might not pose any security risk however they can affect your computer s performance speed and reliability as well as change its behavior Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications ext gt Select the Enable detection of potentially unwanted applications option to allow ESET NOD32 Antivirus to detect this type of threat recommended The final step in Typical installation mode is to confirm installation by clicking the Install button ESET NODI Antivirus Setup Ready to Install The Setup Wizard is ready to begin the Typical installation Click Install to begin the installation IF you want bo review or change any of your installation settings click Back Click Cancel to exit the wizard 2 2 Custom installation Custom installation is designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation After selecting the installation mode and clicking Next you will be prompted to select a destination location for the installation By default
75. ion to delete iso files after the ESET Rescue CD is created Deletion enabled Allows you to select fast erasing and complete erasing Burning device Select the drive to be used for burning Warning This is the default option If a rewritable CD DVD is used all data on the CD DVD will be erased The Medium section contains information about the current medium inserted in your CD DVD device Burning speed Select the desired speed from the drop down menu The capabilities of your burning device and the type of CD DVD used should be considered when selecting the burning speed 5 5 3 Working with ESET SysRescue For the rescue CD DVD USB to work effectively you must start your computer from the ESET SysRescue boot media Boot priority can be modified in the BIOS Alternatively you can invoke the boot menu during computer startup usually using one of the F9 F12 keys depending on the version of your motherboard BIOS After booting up EAV will start Since ESET SysRescue Is used only in specific situations some protection modules and program features present in the standard version of EAV are not needed their list is narrowed down to Computer scan Update and some sections in Setup The ability to update the virus signature database is the most important feature of ESET SysRescue we recommend that you update the program prior starting a Computer scan 5 5 3 1 Using ESET SysRescue Suppose that computers in the netw
76. it version of EAV only ESR supports Windows AIK 1 1 and later ESR is available in EAV 4 0 and later 5 5 2 How to create a rescue CD If the minimum requirements for the creation of ESET SysRescue ESR CD are met it is quite an easy task to accomplish To launch the ESR wizard click Start gt Programs gt ESET gt ESET NOD32 Antivirus gt ESET SysRescue First the wizard checks for the presence of Windows AIK anda Suitable device for the boot media creation In the next step select the target media where ESR will be located In addition to CD DVD USB you can choose to save ESR in an iso file Later you can burn the iso image on CD DVD or use it in other ways e g ina virtual environment such as VmWare or Virtualbox After you have specified all parameters you will see a compilation preview in the last step of ESET SysRescue wizard Check the parameters and start the compilation The available options include Folders ESET Antivirus Advanced Bootable USB device Burning 5 5 2 1 Folders Temporary folder Working directory for files required during ESET SysRescue compilation ISO folder Folder where the resulting iso file is saved after the compilation is completed The list on this tab shows all local and mapped network drives together with the available free space If any of the folders here are located on a drive with insufficient free space we recommend that you select another drive with more free space avai
77. ke sure it is enabled POP3 checking is performed automatically with no need for reconfiguration of the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Port numbers must be delimited by acomma Encrypted communication is not controlled ESET NOD32 Antivirus Setup B Antivirus and antispyware i Real time file system protection Document protection E Email client protection Email clients Actions td Compatibility E Web access protection On demand computer scan Exclusions o E Protocol filtering Update B Tools bLog files i Quarantine Scheduler Alerts and notifications ThreatSense Net System updates B User interface i b Alerts and notifications Hidden notification windows A POP3 POP3s filter POPS scanner setup v Enable email checking 110 POP3s scanner setup POP3s filtering mode Do not use POP3s checking m Use POP3s protocol checking for selected ports Ports used by POP3s protocol 995 4 1 3 1 1 Compatibility Ports used by POP3 protocol separated by a comma available through Setup gt Enter entire advanced setup tree gt Miscellaneous gt Email client integration Email client integration allows you to activate integration with supported email clients Email clients that are currently supported include Microsoft Outlook
78. lable Otherwise compilation may exit prematurely due to insufficient free disk space External applications Allows you to specify additional programs that will be run or installed after booting from a SysRescue medium Include external applications Allows you to add external programs to the SysRescue compilation Selected folder Folder in which programs to be added to the SysRescue disk are located 5 5 2 2 ESET Antivirus To create an ESET SysRescue CD you can select two sources of ESET files to be used by the compiler EAV folder Files already contained in the folder to which the ESET product is installed on your computer MSI file Files contained in the msi installer are used Profile You can use one of the following two sources of username and password Installed EAV Username and password are copied from the currently installed ESET security product From user Username and password entered in the corresponding text boxes below are used NOTE The ESET security product on the ESET SysRescue CD Is updated either from the Internet or from the computer running the ESET SysRescue CD 55 23 Advanced The Advanced tab lets you optimize ESET SysRescue CD according to your computer s memory capacity Select 512 MB and more to write the content of the CD to the operating memory RAM If you select less than 512 MB the recovery CD will be permanently accessed when WinPE is running External drivers This
79. leaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive 4 2 Updating the program Regular updating of ESET NOD32 Antivirus is the basic premise for obtaining the maximum level of security The Update module ensures that the program is always up to date in two ways by updating the virus Signature database and by updating system components By clicking Update from the main menu you can find the current update status including the date and time of the last successful update and if an update Is needed The primary window also contains the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added within the given update In addition the option to manually begin the update process Update virus signature database is available as well as basic setup options such as the username and password to access ESET s update servers Use the Product activation link to open a registration form that will activate your ESET security product and send you an email with your authentication data username and password 20 a ae EA Virus signature database is up to date Q Computer scan ga Update Setup g Tools Help and support gt Update virus signature database G Update is not necessary the virus signature database is current Username and Password setup G Last succe
80. lps ensure that ESET is immediately and continuously informed about new infiltrations in order to quickly protect its customers The system allows for submission of new threats to ESET s Threat Lab where they are analyzed processed and added to the virus signature database fg ESET NODI Antivirus Setup ThreatSense Net Early Warning System Set parameters for ThreatSense Wet reporting The ThreatSense Net Early Warning System is the best way to help ESET protect you as Well as keep you informed about new and evolving threats This system can submit new threats to ESET s lab and provides feedback that can help protect your computer Enable ThreatSense Wet Early Warning System Advanced setup For more information about the ThreatSense Met Early Warning System and to review our privacy statement read the program help File after installation By default the Enable ThreatSense Net Early Warning System option is selected which will activate this feature Click Advanced setup to modify detailed settings for the submission of suspicious files The next step in the installation process is to configure Detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system These applications are often bundled with other programs and may be difficult to notice during the installat
81. maximum level of system security for users To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced Setup window gt Antivirus and antispyware gt Real time file system protection 4 1 1 4 Checking real time protection To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available for download at http www eicar org download eicar com 4 1 1 5 What to do if real time protection does not work In the next chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup gt Antivirus and antispyware and click Enable in the Real time file system protection section of the main program window If real time protection is not initiated at system startup itis probably due to the disabled option Automatic real time file system protection startup To enable this option navigate to Advanced Setup F5 and click Real time file system protection in
82. mote administration Email client integration gt Product Owner Nu Expiry Add m The license key is a text file containing information about the purchased product the owner number of licenses and the expiration date The license manager window allows you to upload and view the content of a license key using the Add button the information contained is displayed in the manager To delete license files from the list click Remove If a license key has expired and you are interested in purchasing a renewal click the Order button you will be redirected to our online store 29 5 Advanced user This chapter describes features of ESET NOD32 Antivirus which may be useful for more advanced users Setup options for these features are accessible only in Advanced mode To switch to Advanced mode click Change in the bottom left corner of the main program window or press CTRL M on your keyboard 5 1 Proxy server setup In ESET NOD32 Antivirus proxy server setup is available in two different sections within the Advanced Setup tree First proxy server settings can be configured under Miscellaneous gt Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET NOD32 Antivirus Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use p
83. mputer scan The ThreatSense parameters are highly optimized for each module and their modification can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods Therefore we recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 4 1 7 1 Objects setup The Objects section allows you to define which computer components and files will be scanned for infiltrations Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Files Provides scanning of all common file types programs pictures audio video files database files etc Email files Scans special files where email messages are contained Archives Provides scanning of files compressed in archives rar zip arj tar etc Self extracting archives Scans files which are contained in self extracting archive files but typically presented with an exe file extension Runtime packers Runtime packers unlike standard archive types decompress in memory in addition to standard static packers UPX yoda ASPack FGS etc Ea Objects Objects Options
84. n existing files That is why the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates In addition to newly created files scanning is also performed on self extracting files sfx and runtime packers internally compressed executable files By default archives are scanned up to the 10th nesting level and are checked regardless of their actual size To modify archive scan settings deselect the Default archive scan settings option Additonal ThreatSense parameters for executed files By default advanced heuristics are not used when files are executed However in some cases you may want to enable this option by checking the Advanced heuristics on file execution option Note that advanced heuristics may slow the execution of some programs due to increased system requirements 4 1 1 2 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch e The first level displays an alert window with available options for each infiltration found You must choose an action for each infiltration individually This level is designed for more advanced user who know what to do with every type of infiltration e The medium level automatically chooses and performs a predefined action dependi
85. nd computer scan Exclusions E Protocol Filtering Update H Tools B User interface Alerts and notifications Hidden notification windows Context menu E Miscellaneous 4 6 1 Access setup Protect setup parameters Settings can be protected with a password in order to prevent them From unauthorized modification by users Settings are not password protected F Password protect settings Set password User rights Modification of certain settings may require administrator rights Alerts and notifications Require full administrator rights for limited administrator accounts The Alerts and notifications setup section under User interface allows you to configure how threat alerts and system notifications are handled in ESET NOD32 Antivirus The first item is Display alerts Disabling this option will cancel all alert windows and is only suitable for a limited amount of specific Situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the option Close messageboxes automatically after sec If they are not closed manually alert windows are automatically closed after the specified time period has expired Notifications on the Desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notifi
86. ng on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen However an automatic action is not performed if the infiltration is located within an archive which also contains clean files and it is not performed on objects for which there is no predefined action e The third level is the most aggressive all infected objects are cleaned As this level could potentially result in the loss of valid files we recommended that it be used only in specific situations ThreatSense engine parameter setup Objects Cleaning j Options Cleaning level No cleaning r f Strict cleaning a Extensions z Limits In this mode the program will attempt to automatically clean or delete E Other infected Files IF neither action can be performed an alert window with a list of available actions will be displayed An alert window will also be displayed if an action Fails 4 1 1 3 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Therefore please use caution when modifying its parameters We recommend that you only modify its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installation of ESET NOD32 Antivirus all settings are optimized to provide the
87. not scanned and thus can be infected 5 4 ESET Sysinspector ESET SysInspector is an application that thoroughly inspects your computer and displays system data in a comprehensive way Information about installed drivers and applications network connections or important registry entries can help you investigate suspicious system behavior and determine whether it is due to software hardware incompatibility or malware infection You can access SysInspector two ways From the integrated version in ESET NOD32 Antivirus or by downloading the standalone version SysInspector exe for free from ESET s website To open SysInspector activate Advanced mode by pressing CTRL M and clicking Tools gt SysInspector Both versions are identical in function and have the same program controls The only difference is how outputs are managed The downloaded and integrated versions each allow you to export system snapshots to an xml file and save them to disk However the integrated version also allows you to store your system snapshots directly in Tools gt SysInspector for more information see section 5 4 1 4 SysInspector as part of ESET NOD32 Antivirus 4 Please allow some time while ESET SysInspector scans your computer It may take from 10 seconds up to a few minutes depending on your hardware configuration operating system and the number of applications installed on your computer 5 4 1 User Interface and application usage The main window
88. ntact email Your Contact email optional can sent with any suspicious files and may be used to contact you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed 4 7 2 Statistics The ThreatSense Net Early Warning System collects anonymous information about your computer related to newly detected threats This information may include the name of the infiltration the date and time it was detected the ESET security product version your operating system version and the location setting The statistics are typically delivered to ESET s servers once or twice a day Below is an example of a statistical package submitted utc _time 2005 04 14 07 21 28 country Slovakia language ENGLISH osver 5 1 2600 NT engine 5417 components 2 50 2 moduleid 0x4e4f4d41 filesize 283068 filename C Documents and Settings Administrator Local Settings Temporary Internet Files Content IE5 C14J8NS7 rdgFR1463 1 exe Se E OSE t t SE SHEE HS When to submit You can define when the statistical information will be submitted If you choose to submit As soon as possible Statistical information will be sent immediately after it is created This setting is suitable if a permanent Internet connection is available If the During update option is selected statistical information will be submitted collectively during the next update Suspicious files Sta
89. ommand line manually with the ecls command or with a batch bat file The following parameters and switches can be used while running the On demand scanner from the command line General options help version base dir FOLDER quar dir FOLDER show help and quit show version information and quit load modules from FOLDER quarantine FOLDER aind show activity indicator auto scans all hard drives in the cleaning mode Targets files scan files default no files do not scan files boots scan boot sectors default no boots do not scan boot sectors arch scan archives default no arch do not scan archives max archive level LEVEL maximum archive nesting LEVEL scan timeout LIMIT scan archives for LIMIT seconds at maximum If the scanning time reaches this limit the scanning of the archive is stopped and the scan will continue with the next file max arch size SIZE scan only the first SIZE bytes in archives default O unlimited mail Scan email files no mail do not scan email files Six scan self extracting archives No six do not scan self extracting archives Pp scan runtime packers no rtp do not scan runtime packers exclude FOLDER exclude FOLDER from scanning subdir scan subfolders default no suibdir do not scan subfolders max subdir level LEVEL default O unlimited symlink no
90. ork have been infected by a virus which modifies executable exe files EAVis capable of cleaning all infected files except for explorer exe which cannot be cleaned even in Safe mode This is because explorer exe as one of the essential Windows processes is launched in Safe mode as well EAV would not be able to perform any action with the file and it would remain infected In this type of scenario you could use ESET SysRescue to solve the problem ESET SysRescue does not require any component of the host operating system and is therefore capable of processing cleaning deleting any file on the disk 36 6 Glossary 6 1 Types of infiltrations An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is an infiltration that corrupts existing files on your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another Computer viruses mainly attack executable files and documents To replicate a virus attaches its body to the end of a target file In short this is how a computer virus works after execution of the infected file the virus activates itself before the original application and performs its predefined task Only after that is the original application allowed to run A virus cannot infect a computer unless a user either accidentally or deliberately runs or opens the malici
91. ous program by him herself Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors It is important to note that viruses when compared to trojans or spyware are increasingly rare because they are not commercially enticing for malicious software authors Additionally the term virus is often used incorrectly to cover all types of infiltrations This usage is gradually being overcome and replaced by the new more accurate term malware malicious software If your computer is infected with a virus it is necessary to restore infected files to their original state i e to clean them by using an antivirus program Examples of viruses are OneHalf Tenga and Yankee Doodle 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via a network The basic difference between a virus and a worm is that worms have the ability to replicate and travel by themselves they are not dependent on host files or boot sectors Worms spread through email addresses in your contact list or exploit security vulnerabilities in network applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Int
92. ower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases we recommend that you select either Clean or Delete In certain Situations if you wish to receive the infected file select Leave If Strict cleaning is enabled an information window with no options available for infected objects will displayed 4 1 4 Web access protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access protection We strongly recommend that the Enable web access protection option is selected This option is located in the Advanced Setup window F5 Antivirus and antispyware gt Web access protection ESET NOD32 Antivirus Setup Caer E Antivirus and antispyware Web access protection Real time File system protection v Enable web access protection Document protection ThreatSense engine parameter setup Email client protection Web access protection On demand computer scan Exclusions Protocol filtering Update 8 Tools User interface 4 Miscellaneous 4 1 4 1 HTTP HTTPs Web access protection works by monitoring communication between Internet browsers and remote servers and complies with HTTP Hypertext Transfer Protocol and HTTPs encrypted communication rules By defa
93. p 19 4 1 7 5 E a E paassaeesestecte 19 4 1 7 6 CORON eara E A AE 19 4 1 8 An infiltration is detected cccccccceceeeeeeeeeeeees 19 Updating the program cccceeeeeeeeeeeeeeeeeneeeeeeeeeneeeens 20 4 2 1 Update SetUD seriens ra 20 4 2 1 1 Update profiles ccccccccceccecceeeeeeeeeeeeeeeeaeeeees 20 4212 Advancedu pdate SECU DP incis soic csecs Sacedvainsaclsicie powee bake 21 42121 Update MOGE cccccca cress sctactatss rinna ASS 21 4AA PTO SEVE eci NE E SA as 21 4 21 2 3 Connecting to the LAN ccccccsececceeseeseeeeeseees 21 4 2 1 2 4 Creating update copies MIrror ccceeeeee ees 22 4 2 1 2 4 1 Updating from the MIIror cccccceceeeeeeeee eens 22 4 2 1 2 4 2 Troubleshooting Mirror update problems 23 4 2 2 FIOW LO create update tasks ecesas 23 SCH CGUUED cndiasseyacnicuiacutsutupsecuinsawentdnd E menue teaunkhaanenaiea 23 4 3 1 Purpose of Scheduling taSkS ccccccceeeee eee eeeees 24 4 3 2 Creating new TASKS wcc2is ccacstcasniacwennendsalacdasasdendausioe 24 UAT ANEIN CxcenccccincccaciecasctuneticacesGanadecesacncaeeaccdceenacaneeeeee 24 4 41 OUST ANUP MNCS sccindentrcttandscucutsmtiantedeiiadotisiaies 25 4 4 2 Restoring from Quarantine ccc cece eee eeee eee eeeees 25 4 4 3 Submitting file from Quarantine ccceee cece ee 25 LOS eee eee a eee e 25 4 5 1 Log maintenance sosisini raii 25 User mter ACG sannan Eas 26 4 6 Alerts
94. parate window Opens a window containing information about scan results ameter setup a Ex Extensions Scan all files Objects Options Cleaning Extensions Files with the extensions listed below will not be scanned For threats Extension Add Remove Do not scan extensionless files ox cancel 4 1 8 An infiltration is detected Infiltrations can reach the system from various entry points webpages shared folders via email or from removable computer devices USB external disks CDs DVDs diskettes etc If your computer is showing signs of malware infection e g it is slower often freezes etc we recommend that you do the following e Open ESET NOD32 Antivirus and click Computer scan e Click Smart scan for more information see section 4 1 4 1 1 Smart scan e After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses As a general example of how infiltrations are handled in ESET NOD32 Antivirus suppose that an infiltration is detected by the real time file system monitor which uses the Default cleaning level It will attempt to clean or delete the file If there is no predefined action to take for 19 the real time protection module you will be asked to select an option in an alert window Usually the options Clean Delete
95. pt If the script could only be partially processed a dialog window with the following message will appear The service script was run partially Do you want to view the error report Select Yes to view a complex error report listing the operations that were not executed Your script was not recognized as valid and will not be run if you see the following message Are there any issues with the script consistency damaged heading corrupt section title empty line missing between sections etc You can either reopen the script file and correct the errors within the script or create a new Service Script 5 5 ESET SysRescue ESET SysRescue ESR is a utility which enables you to create a bootable disk containing ESET NOD32 Antivirus 4 EAV The main advantage of ESET Recovery CD is that EAV runs independent of the host operating system while it has direct access to the disk and the entire file system This makes it possible to remove those infiltrations that normally could not be deleted e g when the operating system is running etc 5 5 1 Minimum requirements ESET SysRescue ESR works in the Microsoft Windows Preinstallation Environment Windows PE version 2 x which is based on Windows Vista Windows PE is a part of the free package Windows Automated Installation Kit Windows AIK and therefore Windows AIK must be installed before creating ESR Due to the support of the 32 bit version of Windows PE ESR can be created in the 32 b
96. r Specified user is selected an error may occur when changing the identity of the program to the There are two basic methods of configuring the Mirror the folder desired user We recommend inserting the LAN authentication data with update files can be presented as a shared network folder or as an in the main update setup section In this update setup section the HTTP server authentication data should be entered as follows domain_name user if it is a workgroup enter workgroup_name name and the user s Accessing the Mirror using an internal HTTP server password When updating from the HTTP version of the local server no authentication is required This configuration is the default specified in the predefined program configuration In order to allow access to the Mirror using the HTTP 4 2 1 2 4 Creating update copies Mirror server navigate to Advance update setup the Mirror tab and select a o l the Create update mirror option ESET NOD32 Antivirus Business Edition allows you to create copies of update files which can be used to update other workstations located In the Advanced setup section of the Mirror tab you can specify in the network Updating client workstations from a Mirror optimizes the Server Port where the HTTP server will listen as well as the type network load balance and saves Internet connection bandwidth of Authentication used by the HTTP server By default the Server port is set to 2221 The Authentication option
97. rful tool to manage security policy and to obtain an overview of the overall security within a network It is especially useful when applied to larger networks ERA not only increases the security level but also provides ease of use in the administration of ESET NOD32 Antivirus on client workstations Remote administration setup options are available from the main ESET NOD32 Antivirus program window Click Setup gt Enter the entire advanced setup tree gt Miscellaneous gt Remote administration Setup B Antivirus and antispyware Remote administration E Real time file system protection Document protection Email client protection H Web access protection On demand computer scan Exclusions Protocol Filtering Update Tools User interface B Miscellaneous Proxy server Licenses Connect to Remote Administrator server Interval between connections to server min Primary server Secondary server Primary server Server address Remote Administrator server requires authentication Password Remote administration Email client integration Never connect to server with unsecured communication Bok canca Activate remote administration by selecting the Connect to Remote Administration server option You can then access the other options described below e Server address Network address of the server where the ERA Server is installed e Port This field contains
98. rnet services utilize dynamically changing or unknown port numbers To account for this the Web browser feature can establish control of port communications regardless of the connection parameters ESET NOD32 Antivirus Setup Internet browsers To increase security we recommend that you mark any application used as an Internet browser by checking the appropriate box If an application is not marked as a web browser data transferred using that application may not be scanned Actions H POPS POP3s B Web access protection HTTP HTTPS Address management fe Web browsers Active mode gt To resolve performance or compatibility problems you can exclude applications from content filtering by putting a cross in the appropriate box Note This setting should only be applied if you are sure that the data transmitted by the On demand computer scan application is safe Do not exclude web browsers or email clients a O C WepIcopes NsTALL DRIVERS amp BIOS DRIVERS DRIVERDETECTIVE EXE a i ai ren O CO WevicopestInsTALLisOFTWARE NOKIA NOKIA_PC_SUITE_REL_6_86_9 3 SLK Tools o amp C Program Files Common Files Microsoft Shared Dw DW20 EXE Log files m C Program Files Internet Explorer iexplore exe Quarantine o ma C Program Files MSN Gaming Zone Windows zClientm exe Scheduler o es C Program Files Outlook Express msimn exe GB C Program Files uTorrent uTorrent exe C Program Files Windows Media Player wmpla
99. roxy server checkbox and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server H Antivirus and antispyware Proxy server Update Use proxy server Tools Pr 4 User interface Proxy server requires authentication Licenses Username Password Remote administration Email client integration Detect proxy server If Communication with the proxy server requires authentication select the Proxy server requires authentication checkbox and enter a valid Username and Password into the respective fields Click the Detect proxy server button to automatically detect and insert proxy server settings The parameters specified in Internet Explorer will be copied NOTE This feature does not retrieve authentication data username and password it must be supplied by you Proxy server settings can also be established within Advanced update setup Update branch of the Advanced Setup tree This setting applies for the given update profile and is recommended for laptops as they often receive virus signature updates from different locations For more information about this setting see Section 4 2 Updating the program 30 Advanced setup eE Use global proxy server settings i Do not use proxy server Connection through a proxy server Proxy server Username Password 5 2 Export impor
100. s can be created for various update configurations and tasks Creating update profiles is especially useful for mobile users who can create an alternative profile for Internet connection properties that regularly change The Selected profile drop down menu displays the currently selected profile set to My profile by default To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu In the profile setup you can specify the update server from a list of available servers or a new Server can be added The list of existing update servers is accessible via the Update server drop down menu To add anew update server click Edit in the Update settings for selected profile section and then click the Add button 4 2 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup options include configuration of Update mode HTTP Proxy LAN and Mirror 4 2 1 2 1 Update mode The Update mode tab contains options related to the program component update In the Program component update section three options are available e Never update program components New program component updates will not be downloaded e Always update program components New program component updates will o
101. s marked by a When the Script runs it will recognize the processes using that specific module and end them 03 TCP connections This section contains information about existing TCP connections Example 03 TCP connections Active connection 127 0 0 1 55320 Active connection 1277 0 0 1 250006 127 2 0 0 1 30606 owner ekrn exe 127 0 0 1 50007 gt V Active connection 127 0 0 1 55320 gt 127 0 0 1 30606 owner OUTLOOK EXE Listening on port 135 epmap owner svchost exe Listening on port 2401 owner fservice exe Listening on port 445 microsoft ds ceca owner System When the script runs it will locate the owner of the socket in the marked TCP connections and stop the socket freeing system resources 04 UDP endpoints This section contains information about existing UDP endpoints Example 04 UDP endpoints 0 port 123 0 port 3702 0 port 4500 0 port 500 ntp ipsec msft DOD O O Ow OD O O isakmp Or O When the script runs it will isolate the owner of the socket at the marked UDP endpoints and stop the socket 05 DNS server entries This section contains information about the current DNS server configuration Example 05 DNS server entries 204 74 105 85 172 16 152 2 es Marked DNS server entries will be removed when you run the script 06 Important registry entries This section con
102. soft Corporation File Description Host Process for Windows Services 5 4 1 1 Program Controls This section contains descriptions of all program controls available in ESET SysInspector File Click here to store your current report status for later investigation or to open a previously stored report If you want to publish your report we recommend you choose Generate gt Suitable for sending This report format omits sensitive information NOTE You can open previously stored ESET SysInspector reports by dragging and dropping them into the main window Tree Allows you to expand or close all nodes List Contains functions for easier navigation within the program as 3 well as various other functions like finding information online NOTE Items highlighted in red are unknown and are therefore considered potentially dangerous If an item is in red it does not automatically mean that you can delete the file Before deleting please make sure that the files are truly dangerous or not needed Help Contains information about the application and its functions Detail Influences information displayed in other sections of SysInspector In Basic mode you have access to information used to find solutions for common problems in your system In Medium mode the program displays less used details In Full mode ESET SysInspector displays detailed information needed to solve more complex problems Item filtering The most effective
103. spyware trojans worms adware and rootkits without slowing down the system or disrupting you as you work or play with your computer 1 1 What s new The long time development experience of our experts is demonstrated by the entirely new architecture of the ESET NOD32 Antivirus program which guarantees maximum detection with minimum system requirements e Antivirus amp antispyware This module is built upon the ThreatSense scanning engine which was used for the first time in the award winning NOD32 Antivirus system ThreatSense is optimized and improved with the new ESET NOD32 Antivirus architecture Feature Description Improved Cleaning The antivirus system now intelligently cleans and deletes most detected infiltrations without requiring user intervention Background Scanning Mode Computer scanning can be launched In the background without slowing down performance Smaller Update Files Core optimization processes keep the size of update files smaller than in version 2 7 Also protection of update files against damage has been improved Popular EMail Client It is now possible to scan incoming mail not Protection only in Microsoft Outlook but also in Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Variety of Other Direct access to file systems for high speed Minor Improvements and throughput Blocking access to infected files Optimization for Windows
104. ssful update 19 1 2009 8 22 19 Version of virus signature database 3776 20090119 Display Advanced mode Change NOTE The username and password are provided by ESET after purchasing ESET NOD32 Antivirus 4 2 1 Update setup The update setup section specifies update source information such as the update servers and authentication data for these servers By default the Update server drop down menu is set to Choose automatically to ensure that update files will automatically download from the ESET server with the least network traffic The update setup options are available from the Advanced Setup tree F5 under Update ESET NOD32 Antivirus x EN eT Setup Antivirus and antispyware Selected profile Update My profile Z Profiles Ip Toes Update settings For selected profil User interface pdate settings for selected profile E Miscellaneous Update server Choose automatically X Edit Username Password updyv4 eccccscccs Advanced update setup Clear update cache Do not display notification about successful update The list of available update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button Authentication for update servers is based on the Username and Password generated and sent to you after purchase 4 2 1 1 Update profiles Update profile
105. st line of the script s header you can find information about the Engine version ev GUI version gv and the Log version lv You can use this data to track possible changes in the xml file that generates the script and prevent any inconsistencies during execution This part of the script should not be altered The remainder of the file is divided into sections in which items can be edited denote those that will be processed by the script You mark items for processing by replacing the character in front of an item with a character Sections in the script are separated from each other by an empty line Each section has a number and title 01 Running processes This section contains a list of all processes running in the system Each process is identified by its UNC path and subsequently its CRCI6 hash code in asterisks Example 01 Running processes SystemRoot System32 smss exe 4725 C Windows system32 svchost exe FD08 C Windows system32 module32 exe CF8A ers In this example a process module32 exe was selected marked by a character the process will end upon execution of the script 02 Loaded modules This section lists currently used system modules Example 02 Loaded modules c windows system32 svchost exe c windows system32 kernel132 dl1l 33 c windows system32 khbekhb dll c windows system32 advapi32 dl1l eee In this example the module khbekhb dll wa
106. sult ESET s Customer Care specialists 4 1 2 Host Intrusion Prevention System HIPS Host Intrusion Prevention System HIPS protects your system from malware or any unwanted activity attempting to negatively affect the security of your computer It utilizes advanced behavioral analysis coupled with the detection capabilities of network filter to monitor running processes files and registry keys actively blocking and preventing any such attempts 4 1 3 Email client protection Email protection provides control of email communication received through the POP3 protocol Using the plug in program for Microsoft Outlook ESET NOD32 Antivirus provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all advanced scanning methods provided by the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 protocol communications is independent of the email client used 4 1 3 1 POP3 checking The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET NOD32 Antivirus provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system Startup and is then active in memory For the module to work correctly please ma
107. t of processes and applications communicating over the network The communication protocol used is shown in the Navigation window TCP or UDP along with the remote address to which the application is connecting You can also check DNS assigned IP addresses The Details window contains additional information about items selected in the Description window such as the file size or its hash Important Registry Entries Contains a list of selected registry entries often related to various problems with your system such as specifying startup programs browser helper objects BHO etc In the Description window you may find which files are related to specific registry entries You may see additional details in the Details window Services The Description window contains a list of files registered as Windows Services You may check the way the service is set to start along with specific details about the file in the Details window Drivers The list of drivers installed on the system Critical files The Description window displays content of critical files related to the Microsoft Windows operating system System information Contains detailed information about hardware and software along with information about set environmental variables and user rights File details A list of important system files and files in the Program Files folder Additional information specific to the files can be found in the Description and Details windows
108. t settings Importing and exporting configurations of ESET NOD32 Antivirus is available in Advanced mode under Setup Both import and export use the xml file type Import and export are useful if you need to backup the current configuration of ESET NOD32 Antivirus to be able to use it later The export settings option is also convenient for users who wish to use their preferred configuration of ESET NOD32 Antivirus on multiple systems they can easily import an xmil file to transfer the desired settings Import and export settings The current configuration of ESET NOD32 Antivirus can be saved to an XML file and restored at a later time when needed Import and export C Import settings Export settings File name C Users vistalDesktop SETTINGS xml 5 2 1 Import settings Importing a configuration is very easy From the main menu click Setup gt Import and export settings and then select the Import settings option Enter the name of the configuration file or click the button to browse for the configuration file you wish to import 5 2 2 Export settings The steps to export a configuration are very similar From the main menu click Setup gt Import and export settings Select the Export settings option and enter the name of the configuration file Use the browser to select a location on your computer to save the configuration file 5 3 Command Line ESET NOD32 Antivirus s antivirus module can be launched via the c
109. t use a proxy server select the do not use a proxy server option Lal ESET NOD3 2 Antivirus Setup Proxy server Enter proxy server parameters Proxy server settings Address Port 3128 Username Password e Use Internet Explorer settings Address Port a To configure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection JE ESET NOD32 Antivirus Setup Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program Updates You can tailor the update tasks bo your needs using Scheduler at any time Type of update Program components Click Next to proceed to Configure automatic update settings This step allows you to designate how automatic program component updates will be handled on your system Click Change to access the advanced settings If you do not want program components to be updated select the Never update program components option Select the Ask before downloadin
110. tains information about important registry entries Example 06 Important registry entries Category Standard Autostart 3 items HKLM SOFTWARE Microsoft Windows CurrentVersion Run HotKeysCmds C Windows system32 hkcmd exe IgfxTray C Windows system32 igfxtray exe HKCU SOFTWARE Microsoft Windows CurrentVersion Run Google Update C Users antoniak AppData Local 34 Google Update GoogleUpdate exe c Category Internet Explorer 7 items HKLM Software Microsoft Internet Explorer Main Default Page URL http thatcrack com Lae ae The marked entries will be deleted reduced to O byte values or reset to their default values upon script execution The action to be applied to a particular entry depends on the entry category and key value in the specific registry 07 Services This section lists services registered within the system Example 07 Services Name Andrea ADI Filters Service exe path c windows system32 aeadisrv exe state Running Startup Automatic Name Application Experience Service c windows system32 aelupsvc dll startup Automatic exe path state Running Name Application Layer Gateway Service c windows system32 alg exe Stopped exe path state startup Manual aera d The services marked and their dependant services will be stopped and uninstalled when the script is executed 08 Drivers This section lists installed drivers Example 08 Driv
111. targets scan methods and other parameters for each regularly used Scan To create a new profile open the Advanced Setup window F5 and click On demand computer scan gt Profiles The Configuration profiles window has a drop down menu of existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see section 4 1 6 ThreatSense engine parameters setup for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning From the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements 4 1 6 Protocol filtering Antivirus protection for the application protocols POP3 and HTTP is provided by the ThreatSense scanning engine which seamlessly integrates all advanced malware scanning techniques The control works automatically regardless of the Internet browser or email client used The following options are available for protocol filtering if the Enable application protocol content filtering option is selected HTTP and POP3 ports Limits scanning of communication
112. tistics Statistics Enable submission of anonymous statistical information When to submit O As soon as possible During update Statistical information is anonymous and does not contain any personal or confidential information 4 7 3 Submission You can select how files and statistical information will be submitted to ESET Select the By means of Remote Administrator or directly to ESET option for files and statistics to be submitted by any available means Select the By means of Remote Administrator option to submit filles and statistics to the remote administration server which will ensure their subsequent submission to ESET s Threat Lab If the option Directly to ESET is selected all suspicious files and statistical 28 information are sent to ESET s virus lab directly from the program Suspicious files Statistics Submission Submission distribution By means of Remote Administrator or directly to ESET By means of Remote Administrator Directly to ESET Submit now Cache 1 Number of files pending for submission 0 E Enable logging When there are files pending submission the Submit now button will be active Click this button to immediately submit files and statistical information Select the Enable logging option to create a log to record file and statistical information submissions 4 8 Remote administration ESET Remote Administrator ERA is a powe
113. tup tree under Tools gt ThreatSense Net Select the Enable ThreatSense Net Early Warning System option to activate and then click the Advanced setup button ESET NOD32 Antivirus Setup B Antivirus and antispyware a ThreatSense Net E Real time File system protection Document protection H Email client protection H Web access protection On demand computer scan Exclusions E Protocol filtering Update B Tools Log files Quarantine Scheduler Alerts and notifications The ThreatSense Net Early Warning System is the best way to help ESET protect you as well as keep you informed about new and evolving threats This system can submit new threats to ESET s lab and provides feedback that can help protect your computer Enable ThreatSense Net Early Warning System Advanced setup m System updates B User interface Alerts and notifications Hidden notification windows Access setup Context menu B Miscellaneous i Proxy server More information on ThreatSense Net Early Warning System Cex Cancel _ Default 4 7 1 Suspicious files The Suspicious files tab allows you to configure the manner in which threats are submitted to ESET s Threat Lab for analysis If you find a suspicious file you can submit it for analysis to our Threat Labs If it is a malicious application its detection will be added to the next virus signature update File submission can be set to oc
114. ult ESET NOD32 Antivirus is configured to use the Standards of most Internet browsers However the HTTP scanner setup options can be modified in the Advanced Setup window F5 Antivirus and antispyware gt Web access protection gt HTTP HTTPs In the main HTTP filter window you can select or deselect the Enable HTTP checking option You can also define the port numbers used for HTTP communication By default the port numbers 80 8080 and 3128 are predefined HTTPs checking can be performed in the following modes Do not use HTTPs protocol checking Encrypted communication will not be checked Use HTTPs protocol checking for selected ports HTTPs checking is performed only for ports defined in Ports used by HTTPs protocol Use HTTPs protocol checking for applications marked as Internet browsers that use selected ports Only checks applications that are specified in the browsers section and uses ports defined in Ports used by HTTPs protocol ESET NOD32 Antivirus Setup Cer E Antivirus and antispyware A HTTP filter Real time file system protection HTTP scanner setup Advanced setup v Enable HTTP checking be Document protection B Email client protection E Email clients Actions amp POP3 POP3s Compatibility Web access protection Address management i Active mode On demand computer scan gt Exclusions E Protocol Filtering Update B Tools i bLog files i Quarantine Schedul
115. umber of quarantined objects 0 Scheduler Number of scheduled tasks 5 SysInspector Number of computer status snapshots 0 Quarantine Scheduler Submit file for analysis SysInspector Create rescue CD Help and support Display Advanced mode Change es j Toggling to Advanced mode adds the Tools option to the main menu The Tools option allows you to access the submenus for Log files Quarantine Scheduler and SysInspector NOTE All remaining instructions in this guide take place in Advanced mode 3 1 1 Checking operation of the system To view the Protection status click the top option from the main menu A status summary about the operation of ESET NOD32 Antivirus will display in the primary window and a submenu with two items will appear Watch Activity and Statistics Select either of these to view more detailed information about your system Protection status Watch activity Eai Maximum protection Statistics Antivirus and antispyware Q Computer scan x p Number of blocked attacks 1 ga Update Version of virus signature database 3770 20090116 License valid until 2 3 2009 at Setup g Tools Help and support i Advanced mode Change esy 3 1 2 What to do if the program doesn t work properly If the modules enabled are working properly they are assigned a green check If not a red exclamation point or orange notification icon is displayed and additional information about the modul
116. up button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options e Use global proxy server settings e Do not use proxy server e Connection through a proxy server connection defined by the connection properties Selecting the Use global proxy server settings option will use the proxy server configuration options already specified within the Miscellaneous gt Proxy server branch of the Advanced Setup tree Use global proxy server settings i Do not use proxy server E Connection through a proxy server Proxy server Username assword Select the Do not use proxy server option to specify that no proxy server will be used to update ESET NOD32 Antivirus The Connection through a proxy server option should be selected if a proxy server should be used to update ESET NOD32 Antivirus and is different from the proxy server specified in the global settings Miscellaneous gt Proxy server If so the settings should be specified here Proxy server address communication Port plus Username and Password for the proxy server if required This option should also be selected if the proxy server settings were not set globally but ESET NOD32 Antivirus will connect to a proxy server for updates The default setting for the proxy server is Use global proxy server settings 4 2 1 2 3 Connecting to the LAN When updating from a local server with an NT based operating
117. virus is activated Scheduler can be found in the ESET NOD32 Antivirus main menu under Tools Scheduler contains a list of all scheduled tasks and configuration properties such as the predefined date time and scanning profile used 23 Protection status L scheduler Planner Q Computer scan via 3 san BD o Log files Name Task Launch time Settings Last run Regular automatic up Update Task will be run repeated No specific settings Automatic update aft Update Dial up connection to th No specific settings Automatic update aft Update User logon once per ho No specific settings Automatic startup file System startup file check User logon Task will not Automatic startup file System startup file check Successful update of the 16 1 2009 10 47 15 16 1 2009 8 57 01 16 1 2009 8 57 21 S S ss Quarantine Scheduler SysInspector Help and support Display Advanced mode Change es By default the following scheduled tasks are displayed in Scheduler e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon e Automatic startup file check after user logon e Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click the task and click Edit or select
118. was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care 4 4 3 Submitting file from Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was incorrectly evaluated as infected e g by heuristic analysis of the code and subsequently quarantined please send the file to ESET s Threat Lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu ESET NOD32 Antivirus Protection status a Quarantine Q Computer scan ga Update Time Object name Size Reason 19 1 2009 16 G Users vista Ann tats ozan Tamnicuchnc 19 1 2009 16 G Users vista A Quarantine 19 1 2009 7 3 C Users vista D Restore 19 1 2009 7 3 G Users vista D Restore and exclude from scanning Setup 19 1 2009 7 3 G Users vista D 19 1 2009 7 3 C Users vista D Restore to g Tools 19 1 2009 7 3 CAUsers vista A Log files 19 1 2009 7 2 https secure e 19 1 2009 7 2 G Users vista A nraohahh a uari ant of Win32 0 DE worm DE worm Delete from Quarantine Del Submit for analysis Quarantine Scheduler SysInspector Help and support Display Advanced mode Change esi Quarantine Restore Open in a new window 4 5 Logfiles
119. xample Domain Username or Workgroup Username plus the corresponding passwords If the Mirror server is accessible to Everyone please be aware that this does not mean that any user is granted access Everyone does not mean any unauthorized user it just means that the folder is accessible for all domain users As a result if the folder is accessible to Everyone a domain username and password will still need to be entered in the update setup section e ESET NOD32 Antivirus reports an error connecting to the Mirror server Communication on the port defined for accessing the HTTP version of the Mirror is blocked 4 2 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET NOD32 Antivirus e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon Each of the aforementioned update tasks can be modified to meet your needs In addition to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see section 4 3 Scheduler 4 3 Scheduler Scheduler is available if Advanced mode in ESET NOD32 Anti
120. yer exe C WINDOWS explorer exe CAWINDOWS Microsoft NET Framework y2 0 50727 mscorsvw exe Alerts and notifications ThreatSense Net System updates S User interface 0008 JECO a v Alerts and notifications urene eT m gt Hidden notification windows EREE Context menu v The list of applications marked as web browsers is accessible directly from the Web browsers submenu of the HTTP branch This section 15 also contains the submenu Active mode which defines the checking mode for Internet browsers Active mode is useful because it examines transferred data as a whole If it is not enabled communication of applications is monitored gradually in batches This decreases the effectiveness of the data verification process but also provides higher compatibility for listed applications If no problems occur while using it we recommend that you enable active checking mode by selecting the checkbox next to the desired application Setup Caer Active mode for Internet browsers Internet browsers are set to filter data in passive mode higher compatibility by default However parti applications can be switched to active mode for more effective filtering Applications selected in the list work in active mode E Antivirus and antispyware i Real time file system protection Advanced setup Document protection Email dient protection Active mode can be set for the
Download Pdf Manuals
Related Search
Related Contents
Wartung Instruction Manual Guía del usuario 取扱説明書 R8C/33Tグループ Workbench4取扱説明書 manual de instrucciones de laboratorio electronico Operating Instructions for Type DPN-2335-40 WIRELESS MEDIA BOX GeoSIM™ Global SIM Card User Guide Copyright © All rights reserved.
Failed to retrieve file