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Eset Smart Security 4, PC/Mac, 1U

1. ESET Personal firewall Please select a filtering mode Automatic mode The Personal firewall will automatically evaluate all network communications This will allow all standard outgoing connections and block all non nitiated incoming connections This mode is suitable for most users es oo Automatic mode Recommended for most users All standard outgoing connections are enabled automatically analyzed using predefined settings and unsolicited incoming connections are automatically blocked Automatic mode with exceptions user defined rules In addition to the rules in Automatic mode this mode enables you to add custom rules Interactive mode This mode is suitable for advanced users Communications are handled by user defined rules If there is no rule defined for a communication ESET Smart Security prompts you to allow or deny the communication Policy based mode Evaluates communications based on predefined rules created by an administrator If no rule is available the connection is automatically blocked without a warning message We recommend that you only select Policy based mode if you are an administrator who intends to configure network communication Learning mode Automatically creates and saves rules No user interaction is required because ESET Smart Security saves rules according to predefined parameters Learning mode is suitable for initial configuration of the Personal firewall and should only
2. By default Real time protection launches at system startup and provides uninterrupted scanning In special cases e g if there isa conflict with another Real time scanner the real time protection can be terminated by deselecting the Start Real time file system protection automatically option Setup Real time file system protection v Enable real time file system protection Doament protection ThreatSense engine parameter setup Email dient protection Media to scan Scan on EEmail dients V Local drives V File open J Diskette access 8 Siap vV Removable media HE cin v Computer shutdown Web access protection V Network drives File execution amp HTTP HIPs On demand computer scan Start Real time file system protection automatically be Exdusions Protocol filtering Personal firewall Learning mode Rules and zones IDS and advanced options Application modification detection System integration Connection view E Antispam module Update lt Antivirus and antispyware a f Real time file system protection i Advanced setup m 4 1 1 1 1 Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes USB storage devices etc Network drives Scans all mapped drives We recommend
3. NOTE An operating system is comprised of several important kernel processes which run continually in order to provide basic functions vital to other applications In certain cases such processes are displayed in ESET SysInspector as a file path beginning with These symbols indicate a safe and accurate configuration 38 Network connections The Description window contains a list of processes and applications communicating over the network The communication protocol used is shown in the Navigation window TCP or UDP along with the remote address to which the application is connecting You can also check DNS assigned IP addresses The Details window contains additional information about items selected in the Description window such as the file size or its hash Important Registry Entries Contains a list of selected registry entries often related to various problems with your system such as specifying startup programs browser helper objects BHO etc In the Description window you may find which files are related to specific registry entries You may see additional details in the Details window Services The Description window contains a list of files registered as Windows Services You may check the way the service is set to start along with specific details about the file in the Details window Drivers The list of drivers installed on the system Critical files The Description window displays content of critical fi
4. r Edit Remove x Export 4 1 3 1 2 Web browsers ESET Smart Security also contains the Web browsers feature which allows you to define whether the given application is a browser or not If an application is marked as a browser all communication from this application is monitored regardless of the port numbers involved The Web browsers feature complements the HTTP checking feature as HTTP checking only takes place on predefined ports However many Internet services utilize changing or unknown port numbers To account for this the Web browser feature can establish control of port communications regardless of the connection parameters X es Setup esti Antivirus and antispyware A Internet browsers Real time file system protection To increase security we recommend that you mark any application used as an Internet i Advanced setup browser by checking the appropriate box If an application is not marked as a web browser mane data transferred using that application may not be scanned E Email dient protection To resolve performance or compatibility problems you can exclude applications from content B Email dients filtering by putting a cross in the appropriate box Actions Note This setting should only be applied if you are sure that the data transmitted by the application is safe Do not exdude web browsers or email clients O AY c Program Files Common Files micros
5. 2 5 On demand computer scan After installing ESET Smart Security a computer scan for malicious code should be performed From the main program window click Computer scan and then click Smart scan For more information about On demand computer scan see section 4 1 4 On demand computer scan Kesar Sern n ESET Smart Security 4 User interface Setupv Tools Helpw S l BA Protection status On demand computer scan q Computer scan ga Update Setup og Tools Help and support gt Smart scan G Local disk scan gt Custom scan Selection of scan profile and targets to scan Scan setup 16 1 2009 17 36 13 0 infected files 3772 20090116 Date and time of the last scan Last scan result Virus signature database used in last scan Display Advanced mode Change eT 3 Beginner s guide This chapter provides an initial overview of ESET Smart Security and its basic settings 3 1 Introducing user interface design modes The main program window of ESET Smart Security is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The following is a description of options within the main menu Protection status Provides information about the protection status of ESET Smart Security If Advanced mode is activated the Watch activity Network connections and Statistics s
6. Do not use POP3s checking Use POP3s protocol checking for selected ports _ Use POP3s protocol checking for applications marked as email dients that use selected ports Ports used by POP3s protocol Se IDS and advanced options 4 1 2 1 1 Compatibility Certain email programs may experience problems with POP3 filtering e g if receiving messages with a slow Internet connection timeouts may occur due to checking If this is the case try modifying the way control is performed Decreasing the control level may improve the speed of the cleaning process To adjust the control level of POP3 filtering from the Advanced Setup tree navigate to Antivirus and antispyware gt Email protection gt POP3 POP3s gt Compatibility If Maximum efficiency is enabled infiltrations are removed from infected messages and information about the infiltration is inserted before the original email subject the options Delete or Clean must be activated or Strict or Default cleaning level must be enabled Medium compatibility modifies the way messages are received Messages are gradually sent to the email client after the last part of the message is transferred it will be scanned for infiltrations However the risk of infection increases with this level of control The level of cleaning and the handling of tag messages notification alerts which are appended to the subject line and body of emails is identical to the
7. ESET Smart Security 4 User Guide intended for product version 4 2 and higher Microsoft Windows 7 Vista XP 2000 2003 2008 esti ESET Smart Security 4 Copyright 2010 by ESET spol sr o ESET Smart Security 4 was developed by ESET spol s r o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Customer Care Worldwide www eset eu support Customer Care North America www eset com support REV 20100225 015 Contents 1 1 1 2 2 1 2 2 2 3 2 4 2 5 3 2 3 3 3 4 3 5 4 1 ESET Smart Security 4 0ccceeeeeeeeeeees 4 WINGS NOW sdsscscandiawscieiiesadiesenrdiadensarcermelmadinaiaueasdrsascavns 4 System requirements cece cece seen eee ee eee eeeeeeeeeneeeeneeees 5 WIS EA ALION cesspsuiasvuinueennenepeacieapeeiesneranecis 6 Typical installation ccc ceeee eee e cence eee ee eee eeeeeneeeeneeeees 6 CUStONY INStallAQOMicccsceccccedtscercccicecsexecnetexcencidesesteecsatess 7 Using Original settings cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 9 Entering Username and PaSSWOIMG c eceeeeeeeeeeeeneee
8. ThreatSense Net e System updates User interface Alerts and notifications Remote Administrator server requires authentication Password Hidden notification windows be Access setup Context menu Never connect to server with unsecured communication m Remote administration E Email dient integration Activate remote administration by selecting the Connect to Remote Administration server option You can then access the other options described below Server address Network address of the server where the ERA Server is installed Port This field contains a predefined server port used for connection We recommend that you leave the default port setting of 2222 Interval between connections to server min This designates the frequency that ESET Smart Security will connect to the ERA Server If it is set to O information will be submitted every 5 seconds Remote Administrator server requires authentication Allows you to enter a password to connect to the ERA Server if required Click OK to confirm changes and apply the settings ESET Smart Security will use these settings to connect to the ERA Server 4 11 Licenses The Licenses branch allows you to manage the license keys for ESET Smart Security and other ESET products such as ESET Remote Administrator ESET NOD32 for Microsoft Exchange etc After purchase license keys are delivered along with your username and password To Ad
9. ccccccccecseeeneeaeeeees 20 4 2 Personal firewall ccccecee sence eens eee eeeeeeeeaeeeeeeneneeeees 21 4 2 1 PH Ie MOUS ce czercsa den cueas ates ecen Sates sens S 21 4 2 2 POMC S cesera acastiorntodenandan taanaiee sata sebdamteas Acca aiielas 21 4 2 2 1 Profile management ccc e cece eee eeeeeeeeeeeeeeeeees 21 4 2 3 Block all network traffic disconnect network 22 4 2 4 Disable filtering allow all traffic ccceeee cece eee 22 4 2 5 Configuring and USING rules 0 ece cece eee ee ee eees 22 4 2 51 Creating a new PONG ci dccsiecccandasassetanstccrausietjcasenecs 22 4252 EUNE TUIES screens ccantan Gene netsedariacnntarareeanaaetnaietdseo st 23 4 2 6 Configuring ZONES ccc ecc cece cece eee cece eee eeee een eeneeens 23 4 2 6 1 Network authentication ccccccceeeeeeeee eee ees 23 4 2 6 1 1 Zone authentication Client configuration 23 4 2 6 1 2 Zone authentication Server configuration 24 4 2 7 Establishing connection detection 6 25 4 2 8 2 CNY cass coda tecaesoeanatott cana antatinens Ai 25 4 3 Antispam protection cccceeceeee eee ee eens ee eeeneeeeneeeenees 25 4 3 1 Self learning Antispam cceccecceeeeeeeeeeeeeneees 26 4 3 1 1 Adding addresses to whitelist and blacklist 26 4 3 1 2 Marking messages as Spam cceccecceceecesceeeeees 26 4 4 Updating the program cceceeeeeeeee
10. prompt quarantine copy infected files to Quarantine supplements ACTION no quarantine do not copy infected files to Quarantine Logs log file FILE log output to FILE log rewrite overwrite output file default append log all log also clean files no log all do not log clean files default Possible exit codes of the scan O nothreat found 1 threat found but not cleaned 10 some infected files remained 101 archive error 102 access error 103 internal error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 5 4 ESET Sysinspector ESET SysInspector is an application that thoroughly inspects your computer and displays system data in a comprehensive way Information about installed drivers and applications network connections or important registry entries can help you investigate suspicious system behavior and determine whether it is due to software hardware incompatibility or malware infection You can access SysInspector two ways From the integrated version in ESET Smart Security or by downloading the standalone version SysInspector exe for free from ESET s website To open SysInspector activate Advanced mode by pressing CTRL M and clicking Tools gt Sysinspector Both versions are identical in function and have the same program controls The only difference is how outputs are managed The downloaded and integrated version
11. the program installs in C Program Files ESET ESET Smart Security Click Browse to change this location not recommended fey ESET Smart Security Setup This is the folder where ESET Smart Security will be installed To install in this folder dick Next To install to a different folder enter it below or cick Browse Folder Next enter your Username and Password This step is the same as in Typical installation see section 2 1 Typical installation After entering your username and password click Next to proceed to Configure your Internet connection Configure your Internet connection Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer Proxy Server amp I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended E I do not use a proxy server I use a proxy server If you use a proxy server it must be correctly configured for virus signature updates to work correctly If you do not know whether you use a proxy server to connect to the Internet leave the default setting am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended and click Next If you do not use a proxy server select the do not use a proxy server option Use Internet Explorer settings Address Port To configure your
12. 2005 04 14 07 21 28 country Slovakia language ENGLISH osver 5 1 2600 NT engine 5417 components 2 50 2 moduleid 0x4e4f4d41 filesize 28368 filename C Documents and Settings Administrator Se HEHE SHE SE SHE HEHE Local Settings Temporary Internet Files Content IE5 C14J8NS7 rdgFR1463 1 exe When to submit You can define when the statistical information will be submitted If you choose to submit As soon as possible Statistical information will be sent immediately after it is created This setting is suitable if a permanent Internet connection is available If the During update option is selected statistical information will be submitted collectively during the next update Suenicousfies Sites Submision Statistics V Enable submission of anonymous statistical information When to submit As soon as possible During update Statistical information is anonymous and does not contain any personal or confidential information 4 9 3 Submission You can Select how files and statistical information will be submitted to ESET Select the By means of Remote Administrator or directly to ESET option for filles and statistics to be submitted by any available means Select the By means of Remote Administrator option to submit files and statistics to the remote administration server which will ensure their subsequent submission to ESET s Threat Lab If the option Directly to ESET is selected all su
13. E Do not display dialog with Trusted zone settings when changes in the network adapter Email dients settings are detected e g change of IP address i Actions J 8 POP3 POP3s j Zone and rule editor Rules define how the Personal firewall handles incoming and outgoing network connections L Setup Information displayed in the rule editor fe Rules and zones IDS and advanced options Display information about application i Application modification detection Description System integration RN EC CS kda to display Antispam module User and predefined rules v Address books In the Zone and rule setup window an overview of either rules or zones is displayed based on the currently selected tab The window is divided into two sections The upper section lists all rules in a shortened view The lower section displays details about the rule currently selected in the upper section At the very bottom are the buttons New Edit and Delete Del which allow you to configure rules Connections can be divided into incoming and outgoing connections Incoming connections are initiated by a remote computer attempting to establish connection with the local system Outgoing connections work in the opposite way the local side contacts a remote computer Ifa new unknown communication is detected you must carefully consider whether to allow or deny it Unsolicited unsecured or unknown connections pose a security risk to the syste
14. Enable this option to only filter communication of application marked as browsers Web access protection gt HTTP HTTPS gt Web browsers and email clients Email client protection gt POP3 POP3s gt Email clients Ports and applications marked as Internet browsers or email clients Both ports and browsers are checked for malware NOTE Starting with Windows Vista Service Pack 1 and Windows Server 2008 anew communication filtering method is used As a result the Protocol filtering section is not available 4 1 5 1 SSL ESET Smart Security enables you to check protocols encapsulated in SSL protocol You can use various scanning modes for SSL protected communications using trusted certificates unknown certificates or certificates that are excluded from SSL protected communication checking Always scan SSL protocol Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking If anew communication using an unknown signed certificate Is established you will not be notified about the fact and the communication will automatically be filtered When you access a Server with an untrusted certificate that is marked by you as trusted it is added to the trusted certificates list Communication to the server is allowed and the content of the communication channel is filtered Ask about non visited sites exclusions can be set If you enter a new SSL protected s
15. Internet borne attacks without hindering system performance or disrupting your computer 1 1 What s new The long time development experience of our experts is demonstrated by the entirely new architecture of ESET Smart Security which guarantees maximum detection with minimum system requirements This robust security solution contains modules with several advanced options The following list offers you a brief overview of these modules e Antivirus amp antispyware This module is built upon the ThreatSense scanning engine which was used for the first time in the award winning NOD32 Antivirus system ThreatSense is optimized and improved with the new ESET Smart Security architecture Feature Description Improved Cleaning The antivirus system now intelligently cleans and deletes most detected infiltrations without requiring user intervention Background Scanning Mode Computer scanning can be launched in the background without slowing down performance Smaller Update Files Core optimization processes keep the size of update files smaller than in version 2 7 Also the protection of update files against damage has been improved Popular Email Client It is now possible to scan incoming email not Protection only in Microsoft Outlook but also in Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Other Minor Direct access to file systems for high speed Improvements and thro
16. Personal firewall Change the protection mode of your computer in the network G Antispam module g Tools Help and support Advanced Personal firewall setup Display Advanced mode Change eT 4 2 4 Disable filtering allow all traffic The Disable filtering option is the opposite of blocking all network traffic If selected all Personal firewall filtering options are turned off and all incoming and outgoing connections are permitted It has the same effect as no firewall being present 4 2 5 Configuring and using rules Rules represent a set of conditions used to meaningfully test all network connections and all actions assigned to these conditions With the Personal firewall you can define what action to take if a connection defined by a rule is established To access the rule filtering setup navigate to Advanced Setup F5 gt Personal firewall gt Rules and zones To display the current configuration click Setup in the Zone and rule editor section if the Personal firewall is set to Automatic mode these settings are not available 22 SEE seca lt a esiay Setup es E Antivirus and antispyware A Rules and zones Real time file system protection p Trusted zone i Advanced setup A Trusted zone is a group of computers to which this computer is visible An example of a Document protection Trusted zone is a home or office network Email dient protection
17. Smart Security with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings Custom allows for more detailed configuration 2 1 Typical installation Typical installation provides configuration options appropriate for most users The settings provide excellent security coupled with ease of use and high system performance Typical installation Is the default option and is recommended if you do not have particular requirements for specific settings After selecting the installation mode and clicking Next you will be prompted to enter your username and password for automatic updates of the program This plays a significant role in providing constant protection of your system Enter your Username and Password To ensure that protection is updated enter the Username and Password you received after purchase below We recommend that you copy them Ctrl C from your registration email and paste them Ctrl V to the appropriate fields below Username Password PT If you are unsure about the correct values you can set them in the program later Next gt Enter your Username and Password i e the authentication data you received after the purchase or registration of the product into the corresponding fields If you do not currently have your username and password available authentication data can be
18. This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities The ThreatSense Net Early Warning System will collect information 33 about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system While there is a chance that this may occasionally disclose some information about you or your computer usernames in a directory path etc to ESET s Threat Lab this information will not be used for ANY purpose other than to help us respond immediately to new threats By default ESET Smart Security is configured to ask before submitting suspicious files for detailed analysis to ESET s Threat Lab Files with certain extensions such as doc or xls are always excluded You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ThreatSense Net setup is accessible from the Advanced Setup tree under Tools gt ThreatSense Net Select the Enable ThreatSense Net Early Warning System option to activate and then click the Advanced setup button Setup Application modification detection a ThreatSense Net System integration The ThreatSense Net Early Warn
19. and its functions Detail Influences information displayed in other sections of SysInspector In Basic mode you have access to information used to find solutions for common problems in your system In Medium mode the program displays less used details In Full mode ESET SysInspector displays detailed information needed to solve more complex problems Item filtering The most effective use of Item filtering is to find suspicious files or registry entries in your system By adjusting the Slider you can filter items by their Risk Level If the slider is set to the far left Risk Level 1 then all items are displayed By moving the slider to the right the program filters out items that are less risky than the current Risk Level and only displays items that are more suspicious than the displayed level With the slider on the far right the program displays only known harmful items All items within the range 6 to 9 can pose a security risk If you do not have an ESET security solution installed we recommend you scan your system with the ESET Online scanner after the program has found any high risk items ESET Online scanner is a free service and can be found at http www eset com onlinescan NOTE The Risk level of an item can be determined quickly by comparing the color of the item with the color on the Risk Level slider Search Search can be used to quickly find a specific item by its name or part of its name The results of search requ
20. books a iO Strict protection tindate Settings are not password protected Your computer will not be visible to other computers in the network i ma k a e g your shared folders or printers will not be visible from other pci computers in the network This mode is suitable for wireless Scheduler tees aie connection Modification of certain settings may require administrator rights a Rc aca Require full administrator rights for limited administrator accounts Allow sharing pera i z Your computer will be visible to other computers in the network e g _ ii E your shared folders or printers will be visible from other computers in the network This mode is suitable for home or office networks Remote administration E Advanced settings usd gt Warning An incorrect trusted zone configuration may pose a security risk to your computer NOTE By default workstations from a Trusted zone are granted access to shared files and printers have incoming RPC communication enabled and also have remote desktop sharing available 3 4 Proxy server setup If you use a proxy server to control Internet connections it must be specified in Advanced Setup To access the Proxy server configuration window press F5 to open the Advanced Setup window and click Miscellaneous gt Proxy server from the Advanced Setup tree Select the Use proxy server option and then fill in the Proxy server IP address and Port f
21. checked Use HTTPs protocol checking for selected ports HTTPs checking only for ports defined in Ports used by HTTPs protocol Use HTTPs protocol checking for applications marked as Internet browsers that use selected ports Only check applications that are specified in the browsers section and use ports defined in Ports used by HTTPs protocol eS Setup esk B Antivirus and antispyware a HTTP filter Real time file system protection p HTTP scanner setup Advanced setup checking Document protection Bee Email dient protection Ports used by HTTP protocol separated by a comma Email clients 80 8080 3128 Actions 4 POP3 POP3s HTTPs scanner setup B Web access protection HTTPs filtering mode hem t Do not use HTTPs protocol checking Web browsers Use HTTPs protocol checking for selected ports Active mode i Use HTTPs protocol checking for applications marked as Internet browsers that use On demand computer scan selected ports Exdusions 4 Protocol filtering Ports used by HTTPs protocol 9 Personal firewall 443 E i Learning mode Rules and zones IDS and advanced options Application modification detection System integration Connection view 4 1 3 1 1 Address management This section enables you to specify HTTP addresses to block allow or exclude from checking The buttons Add Edit Remove and 16 Export are used to manage the lists o
22. contacts perpetuating the hoax There are mobile phone hoaxes pleas for help people offering to send you money from abroad etc It is often impossible to determine the intent of the creator If you see a Message prompting you to forward it to everyone you know it may very well be a hoax There are many websites on the Internet that can verify if an email is legitimate Before forwarding perform an Internet search on any message you suspect is a hoax 6 3 3 Phishing The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Its aim is to gain access to sensitive data such as bank account numbers PIN codes etc Access is usually achieved by sending email masquerading asa trustworthy person or business e g financial institution insurance company The email can look very genuine and will contain graphics and content which may have originally come from the source it is impersonating You will be asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers or usernames and passwords All such data if submitted can easily be stolen and misused Banks insurance companies and other legitimate companies will never request usernames and passwords in an unsolicited email 6 3 4 Recognizing spam scams Generally there are a few indicators which can help you identify s
23. dients Append tag messages to received and read email Acai To all scanned email bg E POP3 POP3s E Web access protection V Append note to the subject of received and read infected email 4 HTTP HTTPS Append messages On demand computer scan Seton Eechesions To all scanned email Protocol filtering V Append note to the subject of sent infected email Personal firewall Learning mode Template added to the subject of infected email Rules and zones virus VIRUSNAME IDS and advanced options Application modification detection System integration Connection view B Antispam module Address books Update Lex 4 1 2 2 1 Appending tag messages to email body Each email scanned by ESET Smart Security can be marked by appending a tag message to the subject or email body This feature increases the level of credibility for the recipient and if an infiltration is detected it provides valuable information about the threat level of a given email or sender The options for this functionality are available through Advanced setup gt Antivirus and antispyware gt Email client protection You can select to Append tag messages to received and read mail as well as Append tag messages to sent mail You also have the ability to decide whether tag messages are appended to all scanned email to infected email only or not at all ESET Smart Security also allows you to append messages to the original subject of infected messages
24. e Target network address e Network communication protocol e Rule applied or name of worm if identified e Application involved e User A thorough analysis of this data can help detect attempts to compromise system security Many other factors indicate potential security risks and allow you to minimize their impact too frequent connections from unknown locations multiple attempts to establish connections unknown applications communicating or unusual port numbers used 4 3 Antispam protection Unsolicited email called spam ranks among the greatest problems of electronic communication It represents up to 80 percent of all email communication Antispam protection serves to protect against this problem Combining several efficient principles the Antispam module provides superior filtering 25 Userinterfacew Setupw Toolsw Helpw ESET Smart Security 4 Protection status Antispam module Q anisp Email client protection i Disable Reset antispam counters omputer scan qQ c puter scal ga Update y 3k Setup User s address book Antivirus and antispyware Whitelist v Enabled Personal firewall Blacklist EEE Jule Exclusion list g Tools Help and support Advanced antispam module setup Display Advanced mode Change One important principle in spam detection is the ability to recognize unsolicited email based on predefined trusted addresses whitelist and spam addresses bla
25. follow up actions will also be displayed if a predefined action could not be completed Strict cleaning The program will clean or delete all infected files including archives The only exceptions are system files If it is not possible to clean them you will be offered an action to take ina warning window Warning In the Default mode the entire archive file is deleted only if all files in the archive are infected If the archive also contains legitimate files it will not be deleted If an infected archive file is detected in Strict cleaning mode the entire archive will be deleted even if clean files are present 4 1 6 4 Extensions An extension is part of the file name delimited by a period The extension defines the type and content of the file This section of the ThreatSense parameter setup lets you define the types of files to scan Extensions Scan all files Files with the extensions listed below will not be scanned for threats Extension Remove T Do not scan extensionless files By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If the Scan all files option is deselected the list changes to show all currently scanned file extensions Using the Add and Remove buttons you can enable or prohibit scanning of desired extensions To enable scanning of files with no extension select the Scan extensionless files option Exclud
26. following options e Use global proxy server settings e Do not use proxy server e Connection through a proxy server connection defined by the connection properties 27 Selecting the Use global proxy server settings option will use the proxy server configuration options already specified within the Miscellaneous gt Proxy server branch of the Advanced Setup tree Proxy Server Username Password Select the Do not use proxy server option to specify that no proxy server will be used to update ESET Smart Security The Connection through a proxy server option should be selected if a proxy server should be used to update ESET Smart Security and is different from the proxy server specified in the global settings Miscellaneous gt Proxy server If so the settings should be specified here Proxy server address communication Port plus Username and Password for the proxy server if required This option should also be selected If the proxy server settings were not set globally but ESET Smart Security will connect to a proxy server for updates The default setting for the proxy server is Use global proxy server settings 4 4 1 2 3 Connecting to the LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default In most cases a local system account does not have sufficient rights to access the Mirror
27. increases the level of active protection against malicious code in email messages If your email client is Supported this integration can be enabled in ESET Smart Security If integration Is activated the ESET Smart Security Antispam toolbar is inserted directly into the email client allowing for more efficient email protection The integration settings are available through Setup gt Enter entire advanced setup tree gt Miscellaneous gt Email client integration Email client integration allows you to activate integration with supported email clients Email clients that are currently supported include Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Select the Disable checking upon inbox content change option if you are experiencing a system slowdown when working with your email client Such a situation may take place when downloading email from Kerio Outlook Connector Store Email protection is activated by clicking Setup gt Enter entire advanced setup tree gt Antivirus and antispyware gt Email client protection and selecting the Enable email client protection option esi Setup es B Antivirus and antispyware a Email dient protection Real time file system protection v Enable email dient protection 1e Advanced setup is s Document protection gma rae EP nai cent protecton Alerts and notifications i E Email
28. later time Example Generate and save a log recording original information about the system to a file named previous xml After changes to the system have been made open Sysinspector and let it generate a new log Save it to a file named current xml In order to track changes between those two logs click File gt Compare Log The program will create a comparative log showing differences between the logs The same result can be achieved if you use the following command line option SysIsnpector exe current xml previous xml 5 4 1 4 SysInspector as part of ESET Smart Security 4 To open SysInspector in ESET Smart Security click Tools gt SysInspector The management system in the SysInspector window is Similar to that of computer scan logs or scheduled tasks All operations with system snapshots create view Compare remove and export are accessible within one or two clicks The SysInspector window contains basic information about the created snapshots such as create time short comment name of the user that created the snapshot and snapshot status To Compare Add or Remove snapshots use the corresponding buttons located below the list of snapshots in the SysInspector window Those options are also available from the context menu To view the selected system snapshot use the View context menu option To export the selected snapshot to a file right click it and select Export A detailed description of the availab
29. programs and may be difficult to notice during the installation process Although these applications usually display a notification during installation they can easily be installed without your consent rerr r a g nae a 1 Potentially unwanted applications are programs that usually require the user s consent before installation They might not pose any security risk however they can affect your computer s performance speed and reliability as well as change its behavior Please select one of the options Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications Next gt Select the Enable detection of potentially unwanted applications option to allow ESET Smart Security to detect this type of threat recommended The final step in Typical installation mode is to confirm installation by clicking the Install button Ready to Install The Setup Wizard is ready to begin the Typical installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard 2 2 Custom installation Custom installation is designed for users who have experience fine tuning programs and who wish to modify advanced settings during installation After selecting the installation mode and clicking Next you will be prompted to select a destination location for the installation By default
30. that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers 4 1 1 1 2 Scan on Event triggered scanning By default all files are scanned upon opening creation or execution We recommend that you keep the default settings as these provide the maximum level of real time protection for your computer The Diskette access option provides control of the diskette boot sector when this drive is accessed The Computer shutdown option provides control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave these options enabled as there is still the possibility of infection by a boot virus from alternate sources 4 1 1 1 3 Advanced scan options More detailed setup options can be found under Antivirus and antispyware gt Real time system protection gt Advanced setup Additional ThreatSense parameters for newly created and modified files The probability of infection in newly created or modified files is comparatively higher than in existing files That is why the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates In addition to newly created files scanning is also performed on self extracting files sfx and runtime packers internally compressed execu
31. the Mirror server Is accessible to Everyone please be aware that this does not mean that any user is granted access Everyone does not mean any unauthorized user it just means that the folder is accessible for all domain users As a result if the folder is accessible to Everyone a domain username and password will still need to be entered in the update setup section ESET Smart Security reports an error connecting to the Mirror server Communication on the port defined for accessing the HTTP version of the Mirror is blocked 4 4 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET Smart Security e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon Each update task can be modified to meet your needs In addition to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see section 4 5 Scheduler 4 5 Scheduler Scheduler is available if Advanced mode In ESET Smart Security is activated Scheduler can be found in the ESET Smart Security main menu under Tools Scheduler contain
32. update servers NOTE For proper functioning the path to the Mirror folder must be specified as a UNC path Updates from mapped drives may not work 29 4 4 1 2 4 2 Troubleshooting Mirror update problems In most cases problems during an update from a Mirror server are caused by one or more of the following incorrect specification of the Mirror folder options incorrect authentication data to the Mirror folder incorrect configuration on local workstations attempting to download update files from the Mirror or by a combination of the reasons above Below is an overview of the most frequent problems which may occur during an update from the Mirror ESET Smart Security reports an error connecting to Mirror server Likely caused by incorrect specification of the update server network path to the Mirror folder from which local workstations download updates To verify the folder click the Windows Start menu click Run insert the folder name and click OK The contents of the folder should be displayed ESET Smart Security requires a username and password Likely caused by incorrect authentication data username and password in the update section The username and password are used to grant access to the update server from which the program will update itself Make sure that the authentication data Is correct and entered in the correct format For example Domain Username or Workgroup Username plus the corresponding Passwords If
33. updates when they are available Update mode HTTP Prony LAN Program component update i Never update program components 0 Always update program components Ask before downloading program components esa iced setup Restart after program component upgrade Never restart computer Offer computer restart if necessary F necessary restart computer without notifying Update file size Ask before downloading update Ask if an update file i greater than Test mode E Enable test mode After a program component update it may be necessary to restart your computer to provide full functionality of all modules The Restart after program component upgrade section allows you to select one of the following options e Never restart computer e Offer computer restart if necessary e If necessary restart computer without notifying The default option is Offer computer restart if necessary Selection of the most appropriate option depends on the workstation where the settings will be applied Please be aware that there are differences between workstations and servers e g restarting the server automatically after a program upgrade could cause serious damage 4 4 1 2 2 Proxy server To access the proxy server setup options for a given update profile Click Update in the Advanced Setup tree F5 and then click the Setup button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three
34. will isolate the owner of the socket at the marked UDP endpoints and stop the socket 05 DNS server entries This section contains information about the current DNS server configuration Example 05 DNS server entries 204 74 105 85 172 16 152 2 Marked DNS server entries will be removed when you run the script 06 Important registry entries This section contains information about important registry entries Example 06 Important registry entries Category Standard Autostart 3 items HKLM SOFTWARE Microsoft Windows CurrentVersion Run HotKeysCmds C Windows system32 hkcmd exe IgfxTray C Windows system32 igfxtray exe HKCU SOFTWARE Microsoft Windows CurrentVersion Run Google Update C Users antoniak AppData Local Google Update GoogleUpdate exe c 40 Category Internet Explorer 7 items HKLM Software Microsoft Internet Explorer Main Default Page URL http thatcrack com an The marked entries will be deleted reduced to O byte values or reset to their default values upon script execution The action to be applied to a particular entry depends on the entry category and key value in the specific registry 07 Services This section lists services registered within the system Example 07 Services Name Andrea ADI Filters Service exe path c windows system32 aeadisrv exe state Running Startup Automatic Name Application Experience Service exe path c w
35. 7 EMP Me CCS 5 se cccrytvon ses Een REE ESE EN i 45 Eaa EA T PE 45 6 3 1 Advertisements ccccccececeeeee ceca ee eeeeeeeeeeeeeeaeas 45 6 3 2 HOAXES ai onntontasesectacasssanienethomatadectaiadeseeiuens latasaseaas 45 6 3 3 PASDE eae A E sadivadeee amp 45 6 3 4 Recognizing spam SCAMS ccc ceceeeeeeeeee eee eee seen 45 6 3 4 1 EAE E TE E E TE E 46 6 3 41 Bayesian TG soc ics scars Picycsade rcens iced caves decaacedsteinies 46 6342 Whitelst sssrinin iorn niia EN 46 O3A3 Blacklist prinsa ESE 46 Server side COntroOl 0 2 eee e ccc ccc ccc ceccceueececeeueecueeaes 46 1 ESET Smart Security 4 ESET Smart Security 4 Is the first representative of anew approach to truly integrated computer security It utilizes the speed and precision of ESET NOD32 Antivirus which is guaranteed by the most recent version of the ThreatSense scanning engine combined with the tailor made Personal firewall and Antispam modules The result is an intelligent system that is constantly on alert for attacks and malicious software endangering your computer ESET Smart Security is not a clumsy conglomerate of various products in one package as offered by other vendors It is the result of a long term effort to combine maximum protection with minimum system footprint The advanced technologies based on artificial intelligence are capable of proactively eliminating infiltration by viruses spyware trojan horses worms adware rootkits and other
36. Enter entire advanced setup tree or press F5 on your keyboard contains additional update options Click Update from the Advanced Setup tree The Update server drop down menu should be set to Choose automatically To configure advanced update options such as the update mode proxy server access LAN connections and creating virus signature copies ESET Smart Security Business Edition click the Setup button Setup sip E Do not display notification about successful update Application modification detection ee ee R g Antispam module Tools EAV 01234567 Advanced update setup Scheduler Rules and zones a Selected profile i System integration i i Update server Address books Log files i Alerts and notifications IDS and advanced pts i Connection view z B Update Username poi Quarantine ThreatSense Net Clear update cache i Alerts and notifications j Hidden notification windows 3 3 Trusted zone setup Trusted zone configuration is necessary to protect your computer in a network environment You can allow other users to access your computer by configuring the Trusted zone to allow sharing Click Setup gt Personal firewall gt Change the protection mode of your computer in the network A window will display allowing you to choose the desired protection mode of your computer in the network User interface Setupw T
37. HO flood and smurf attacks Computers exposed to the ICMP attack are significantly slower this applies to all applications using the Internet and have problems connecting to the Internet 6 3 Email Email or electronic mail isa modern form of communication with many advantages It is flexible fast and direct and played a crucial role in the proliferation of the Internet in the early 1990 s Unfortunately with a high level of anonymity email and the Internet leave room for illegal activities such as spamming Spam includes unsolicited advertisements hoaxes and proliferation of malicious software malware The inconvenience and danger to you Is increased by the fact that the cost of sending spam is minimal and authors of spam have many tools to acquire new email addresses In addition the volume and variety of spam makes it very difficult to regulate The longer you use your email address the more likely it will end up ina spam engine database Some hints for prevention e If possible don t publish your email address on the Internet e Only give your email address to trusted individuals e If possible don t use common aliases with more complicated aliases the probability of tracking is lower e Don t reply to spam that has already arrived in your inbox e Becareful when filling out Internet forms be especially cautious of options such as Yes want to receive information e Use specialized email add
38. If Automatic mode or Policy based mode is activated the Personal firewall will perform predefined actions with no user interaction The Interactive mode displays an informational window which reports detection of anew network connection supplemented with detailed information about the connection You can opt to allow the connection or refuse block it If you repeatedly allow the same connection in the dialog window we recommend that you create a new rule for the connection To do this select the Remember action option Create rule and save the action as a new rule for the Personal firewall If the firewall recognizes the same connection in the future it will apply the existing rule ESET Smart Security 4 A remote computer from a Trusted zone is attempting to communicate with an application running on this computer Do you wish to allow this communication Inbound traffic Trusted zone Application E Host Process for Windows Services Publisher Microsoft Windows Remote computer admin pc hq eset com 10 1 109 53 Local port 49225 49225 C Remember action create rule _ Temporarily remember action for the process Allow Show advanced options Please be careful when creating new rules and only allow connections which are secure If all connections are allowed then the Personal firewall fails to accomplish its purpose These are the important parameters for connections e Remote side Only allow connection
39. Pack FGS etc 4 1 6 2 Options In the Options section you can select the methods to be used when scanning the system for infiltrations The following options are available Signatures Signatures can exactly and reliably detect and identify infiltrations by their name using virus signatures Heuristics Heuristics use an algorithm that analyses the malicious activity of programs The main advantage of heuristic detection is the ability to detect new malicious software which did not previously exist or was not included in the list of Known viruses virus signatures database Advanced heuristics Advanced heuristics comprise a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses written in high level programming languages Due to advanced heuristics the detection intelligence of the program is significantly higher Adware Spyware Riskware This category includes software which collects various sensitive information about users without their informed consent This category also includes software which displays advertising material Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state bef
40. Policy based mode Blocks all connections which are not defined by a specific rule that allows them This mode allows advanced users to define rules that permit only desired and secure connections All other unspecified connections will be blocked by the Personal firewall Learning mode Automatically creates and saves rules this mode is Suitable for initial configuration of the Personal firewall No user interaction is required because ESET Smart Security saves rules according to predefined parameters Learning mode is not secure and Should only be used until all rules for required communications have been created es esi Setup es Actions A Personal firewall E POP3 POP3S Filtering mode B Web access protection G HTTP HTTPS Interactive mode RA On demand computer scan a The Personal firewall will evaluate all network communication attempts based on the rules Exclusions which have been defined for it For communications where no rules have been defined the H Protocol filtering user will be asked which action should be taken f 8 Personal firewall Learning mode Rules and zones IDS and advanced options Firewall user profiles Application modification detection The Personal firewall behavior can be quickly altered using profiles Each custom rule can be System integration set to be applied only in a particular profile Connection view Selected profile piparen No profe ooo B Email dient protection bopi
41. R works in the Microsoft Windows Preinstallation Environment Windows PE version 2 x which is based on Windows Vista Windows PE is a part of the free package Windows Automated Installation Kit Windows AIK and therefore Windows AIK must be installed before creating ESR Due to the support of the 32 bit version of Windows PE ESR can be created using the 32 bit version of ESS only ESR supports Windows AIK 1 1 and later ESR is available in ESS 4 0 and later 5 5 2 How to create rescue CD If the minimum requirements for the creation of ESET SysRescue ESR CD are met it is quite an easy task to accomplish To launch the ESR wizard click Start gt Programs gt ESET gt ESET Smart Security gt ESET SysRescue First the wizard checks for the presence of Windows AIK anda Suitable device for the boot media creation In the next step select the target media where ESR will be located In addition to CD DVD USB you can choose to save ESR in an iso file Later you can burn the iso image on CD DVD or use it in other ways e g ina virtual environment such as VmWare or Virtualbox After you have specified all parameters you will see a compilation preview in the last step of ESET SysRescue wizard Check the parameters and start the compilation The available options include Folders ESET Antivirus Advanced Bootable USB device Burning 5 5 2 1 Folders Temporary folder Working directory for files required during ESET SysRe
42. Scheduler manages and launches scheduled tasks with predefined configuration and properties The configuration and properties contain information such as the date and time as well as specified profiles to be used during execution of the task 4 5 2 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available e Run external application e System startup file check e Create a computer status snapshot e On demand computer scan e Update Run extemal application System startup file check Create a computer status snapshot On demand computer scan Update Since Update is one of the most frequently used scheduled tasks we will explain how to add a new update task From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Based on the frequency selected you will be prompted with different update parameters Next define what action to take If the task cannot be performed or completed at the scheduled time The following three options are available e Wait until the next scheduled time e Run task as soon as possible e Run task immediately if the time since its last execution exceeds specified interval the interval can be d
43. To enable appending to the subject select both the Append note to the subject of received and read infected email and Append note to the subject of sent infected email options The content of notifications can be modified in the Template added to the subject of infected email field The above mentioned modifications can help automate the process of filtering infected email as it allows you to filter email with a specific subject if supported in your email client to a separate folder 4 1 2 3 Removing infiltrations If an infected email message is received an alert window will display The alert window shows the sender name email and the name of the infiltration In the lower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases we recommend that you select either Clean or Delete In certain situations if you wish to receive the infected file select Leave If Strict cleaning is enabled an information window with no options available for infected objects will displayed 4 1 3 Web access protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access protection We strongly recommend that the Enable web access protection option is selected This option is located in Advanced Setup F5 gt Antivirus and anti
44. ally detect and insert proxy server settings The parameters specified in Internet Explorer will be copied NOTE This feature does not retrieve authentication data username and password it must be supplied by you Proxy server settings can also be established within Advanced update setup Update branch of the Advanced Setup tree This setting applies for the given update profile and is recommended for laptops as they often receive virus signature updates from different locations For more information about this setting see Section 4 4 Updating the program 36 Proxy Server Username ASSi0 rd L i 5 2 Import and export settings Importing and exporting configurations of ESET Smart Security Is available in Advanced mode under Setup Both import and export use the xml file type Import and export are useful if you need to backup the current configuration of ESET Smart Security to be able to use it later The export settings option is also convenient for users who wish to use their preferred configuration of ESET Smart Security on multiple systems they can easily import an xmil file to transfer the desired settings The current configuration of ESET Smart Security can be saved to an XML file and restored at a later time when needed Import and export Import settings Export settings File name 5 2 1 Import settings Importing a configuration
45. another trusted network the Personal firewall will switch to this profile Only one profile can use this trigger If this zone is authenticated This profile will be triggered when the specified zone is authenticated see section 4 2 6 1 Network authentication 21 Profile name Automatic profile switching Do not switch automatically When the automatic profile becomes invalid and no other profile is activated automatically default profile If this zone is authenticated hq eset com_Dheplp 10 1 9 Cancel When the Personal firewall switches to another profile a notification will appear in the lower right corner near the system clock 4 2 3 Block all network traffic disconnect network The only option for blocking all network traffic is to click Block all network traffic disconnect network All inbound and outbound communication is blocked by the Personal firewall with no warning displayed Use this option only if you suspect critical security risks requiring disconnection of the system from the network User interface Setupw Toolsw Helpw ESET Smart Security 4 CET Ea Personal firewall Q Computer scan Network traffic filtering G v Enabled ga Update Setup Antivirus and antispyware Block all network traffic disconnect network Disable filtering allow all traffic Automatic filtering mode i v Enabled Switch to interactive filtering mode
46. ate Time S O Name Threat Action User Inform gt N 15 1 2009 H f http Awww eic Eicar test file conn vista Threat ay ion 15 1 2009 H f http Awww eic Eicar test file conn vista Threat g Tools Log files Quarantine Scheduler SysInspector Help and support Eilter Copy IO Open in a new window Display Advanced mode Change Log files are accessible from the main menu by clicking Tools gt Log files Select the desired log type using the Log drop down menu at the top of the window The following logs are available 1 Detected threats Use this option to view all information about events related to the detection of infiltrations 2 Events This option is designed for system administrators and users to solve problems All important actions performed by ESET Smart Security are recorded in the Event logs 3 On demand computer scan Results of all completed scans are displayed in this window Double click any entry to view details of the respective On demand scan 4 ESET Personal firewall log Contains records of all communication detected by and related to the Personal firewall Analysis of the firewall log may help to detect system infiltration attempts in time to prevent unauthorized access to your system 32 ESEI Smart Security a f x In each section the displayed information can be directly copied to the clipboard by selecting the entry a
47. ation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware programs but in fact they are spyware programs themselves If a file is detected as spyware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes ESET Smart Security provides the option to detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 6 1 8 Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way S
48. be used until all rules for required communications have been created Click Install in the Ready to install window to complete installation 2 3 Using original settings If you reinstall ESET Smart Security the Use current settings option will display Select this option to transfer setup parameters from the original installation to the new one Installati r Installation mode selection If you wish to reinstall the program preserving the current settings leave this checkbox To reinstall the program and adjust the settings uncheck the check box and select one of the installation modes Use current settings Installation mode Typical recommended best settings Custom allows for more detailed configuration 2 4 Entering Username and Password For optimal functionality it is important that the program is automatically updated This is only possible if the correct username and password are entered in the Update setup If you did not enter your username and password during installation you Can now From the main program window click Update and then click Username and Password setup Enter the license data you received with your ESET security product into the License details window Please enter the Username and Password received after purchase or registration We strongly recommend that you copy Ctrl C from your registration email and paste Ctrl V to the appropriate fields below Username Password
49. be useful if scanning is repeatedly performed with the same parameters To select scan targets select Computer scan gt Custom scan and select an option from the Scan targets drop down menu or select specific targets from the tree structure A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include If you are only interested in scanning the system without additional cleaning actions select the Scan without cleaning option Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning Performing computer scans with Custom scan is suitable for advanced users with previous experience using antivirus programs 4 1 4 2 Scan targets The Scan targets drop down menu allows you to select files folders and devices disks to be scanned for viruses By profile settings Selects targets set in the selected scan profile Removable media Selects diskettes USB storage devices CD DVD Local drives Selects all system hard drives Network drives Selects all mapped drives No selection Cancels all selections Tp Operating memory H E AN H C E D iv Computer pa ge Network 4 1 4 3 Scan profiles Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create a new profile ope
50. cation can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods Therefore we recommend that you leave the default ThreatSense parameters unchanged for all modules except On demand computer scan 4 1 6 1 Objects setup The Objects section allows you to define which computer components and files will be scanned for infiltrations Objects V Operating memory V Boot sectors Files V Email files V Archives V Self extracting archives V Runtime packers Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Files Provides scanning of all common file types programs pictures audio video files database files etc Email files Scans special files where email messages are contained Archives Provides scanning of files compressed in archives rar zip arj tar etc Self extracting archives Scans files which are contained in self extracting archive files but typically presented with an exe file extension Runtime packers Runtime packers unlike standard archive types decompress in memory in addition to standard static packers UPX yoda AS
51. ccccceceeeeeees 15 4 2 2 1 Appending tag messages to email body 15 4 1 2 3 REMOVING infiltrations cece ecctecceeeeeeaeeeeees 15 4 1 3 Web access protection ccccceeecceeseececseeeeeeeees 16 4 1 3 1 HTTP HATIPS ase icctvsesccsnnisinsanecdanadaremigaintanwietanpadasaaetene 16 AAA Address management vopsccscssuprdccsesis sabes ceaeeodsosens 16 A312 Web DOW GIS i cca cdiaanssceconatecontteetheinassceasra tence iaie 16 4 1 4 On demand COMPULE SCAN eiric 17 4 1 4 1 TDC 0i SCI spccacnce atarinsseeinciertirccyia E atria tien 17 41 411 SMartscan so2tcscscuhesciensivasnacvespacksobtardemercvnscvesnsab eds 17 ANAN2 CUSTOMS CAs En aE E EEE 17 4 1 4 2 SCA CA OS e Er E 17 ATA SCAN PV OMS ecc e E RIN EESE 17 4 1 5 Protocol fIItering ccccceccc eee eece eee eeee eee eeeeeeeeeaeees 18 4 1 5 1 SS ne oe eee ene ee ee ee eee 18 41 5 11 Trusted certificates cc cccccceccceeceeeeeeeeeeeeeneeees 18 4 5 1 2 Excluded certificates cc cccccecceeeeeeceeeeeeneenes 18 4 1 6 ThreatSense engine parameters setup 665 18 4 1 6 1 Objects setup c2ncacsceansnnsensatnceetiveaoarcuaenatsanetecsetnesente 19 ALE ODINS aoar A E E gene 19 Mies ROARING ee pects iva Samen S Sader eee 19 4164 EXxt NnSlONS cccsccssiacsscscacatastainsantesaseidaatdieasadesssena 20 KEES eee ee eee eee ee meee ee eee ne eer ne 20 AOO OET orras irns E A tase IAEE TNR 20 4 1 7 An infiltration is detected
52. ccccceeeessceeeeeeennceeeeeseuueeeeeesenanans 33 4 9 1 Suspicious files cicecicsccustaziccteatenig slaMaradinsduestaaoss 34 4 9 2 SEAIS CICS eea a E A 34 4 9 3 SUD S SION rinan aN AEA EEA 35 4 10 Remote administration cccee cece ee ee eee ee ee nunen ennenen 35 411 LICENSES 2 0 cece ccc e cece ence eee eeeeeeeesaeeeeaeeesaeessaeeeeaeeeeanneas 35 5 3 5 4 5 5 6 1 6 2 6 3 Advanced USEL 0 cccceeeeeceeeeneeeeeneeees 36 Import and export settings cccceeeeee sense eee eeeeeeeeneeees 36 52 PETTUS ettn oes EEE S 36 522 EX DORE Settings ate c ste desenesendonnnamaadececineeeneensuets 36 Command LINC i xccccctecexcencsrececercctacccaceteteendectecedotenemeseee 36 ESET SVSINSPOCTOR eiciccsicccincianisiniceitnasiimemunen saan csemecaiccneancinemesiet 37 5 4 1 User Interface and application usage 008 37 5 4 1 1 Program COME ONS eaire dune ONES 37 5 4 1 2 Navigating in ESET SySINSpector ccccceee cena 38 ea Ee CONE e ee ee eee ee renee errr 38 5 4 1 4 SysInspector as part of ESET Smart Security 4 39 5 4 1 5 Service SCHIDE sa cscuscssecossarcsmadecntagcisacdacsttincacsasataraane 39 5 4 1 5 1 Generating Service Scripts ccccccseceeceeceeeeeees 39 5 4 1 5 2 Structure of the Service SCript cccecceeeeeeeeeees 39 5 4 1 5 3 How to execute Service Scripts ccccecesceseeeeees 4 ESET SYSRGSCUG secisacancciseceresecnescredecatiesdeassesabentaereecece
53. ces 4 5 5 1 Minimum requirements 5 ccs ccscss crs sevesnecshwacesabaeewscencs 4 5 5 2 How to create rescue CD nccccsecdeceiecdsceueiataraiactedsiies 4 5 5 2 1 TEL 5 ye IEA A O E ENEE E A E E A ences 4 SSAA ESE TACITUS corsi E etdi 4 S523 FRANCO Fp ete ssdansmdeciocaxceiernddnsnesnimiadeieousienaddarneeusad 4 5 5 2 4 Bootable USB device 2 sins cnsicenyonescsetscadengaycdadeeeecees 42 Be EO ps N E E 42 SS Working with ESET SysRescue ccccceseneeeees 42 5 5 3 1 Using ESET SVSRGSCUG i cccinatisnacwntnaicmiadescdsatdederaba tos 42 649 oc 2 A eee ene eee a eee 43 Types Of infiltration jccdcccecescacsiccesaetecccncastssscecesaceesaccseces 43 6 1 1 NES OS fis oneeraeadtacnt E E Sacdetesa dan E E 43 6 1 2 WM OVW EREE E EE T E E ETE E 43 6 1 3 Trojan NO ES as a ES TE SRE 43 6 1 4 ROOIES aac E ae sees rE ET E E ET NEAS 43 6 1 5 PI E ea a a SE 43 6 1 6 DW WAN aea eE AES 44 6 1 7 Potentially unsafe applications cccccceeeeeeeee es 44 6 1 8 Potentially unwanted applications 06 44 Types of remote attackS c cccccceee eee eeeeeeeeeeeeeeeeeeeees 44 6 2 1 DOS attacks aoe ese panes nest pee seem enero nrcarene es 44 6 2 2 DNS PONS OAc cxeecaceccaiccsesvionaladensinddsmpaacieoatedecateae 44 6 2 3 VON QOS E S 44 6 2 4 Port scanning a cizcacace a coamimsas komnsaten nese sade toca kotacaeedce 44 6 2 5 TCP desynchronization sazonisdiscucaseneatunidanotenaetanacasiwss 44 6 2 6 SMB REII Y aeae aE I TAIE 45 6 2
54. cklist All addresses from your contact list are automatically added to the whitelist as well as all other addresses you mark as safe The primary method used to detect spam is the scanning of email message properties Received messages are scanned for basic Antispam criteria message definitions statistical heuristics recognizing algorithms and other unique methods and the resulting index value determines whether a message is spam or not ESET Smart Security 4 supports Antispam protection for Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird 4 3 1 Self learning Antispam Self learning Antispam is related to the Bayesian filter By marking messages as spam and not spam you create a database of words used in spam and not spam messages The more messages classified marked as spam or not spam the more accurate the Bayesian filter will be Add known email addresses to the whitelist to exclude them from filtering 4 3 1 1 Adding addresses to whitelist and blacklist Email addresses belonging to people you communicate with frequently can be added to the whitelist to ensure that no message originating from a whitelist address is ever classified as spam Known spam addresses can be added to the blacklist and always be classified as spam To add a new address to the whitelist or blacklist right click the email and select ESET Smart Security gt Add to Whitelist or Add to Blacklist or click the Truste
55. correctly evaluated as infected e g by heuristic analysis of the code and subsequently quarantined please send the file to ESET s Threat Lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu 3 Userinterfacew Setupw Toolsw Helpw ESET Smart Security 4 Protection status m Quarantine Time Object name Size Reason omputer scan Bax ga Update C eicar cong 16 1 2009 http www Quarantine Restore x sim Restore and exclude from scanning Restore to ga Tools Delete from Quarantine Del Log files Submit for analysis Quarantine Scheduler SysInspector Help and support Quarantine Restore Open in a new window Display Advanced mode Change 4 7 Log files The Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET Smart Security environment as well as to archive logs Userinterfacew Setupw Toolsw Helpw ESET Smart Security 4 J Log files Protection status Com er scan Q conn Log Detected threats x ga Upd
56. ction the protocol and the profile in which the rule will apply e Remote This tab contains information about the remote port port range It also allows you to define a list of remote IP addresses or zones for a given rule e Local Displays information about the local side of the connection including the number of the local port or port range and the name of the communicating application New rule Lx i General information about rule _ TCP amp UDP Name Protacal Profle Profiles Additional action Log Notify user General Direction Both Action Deny Protocol TCP amp UDP Profil Pre ka Remote side For ewery Local side For every 4 m A good example of adding a new rule is allowing your Internet browser to access the network The following must be provided in this case e Onthe General tab enable outgoing communication via the TCP and UDP protocol e Add the process representing your browser application for Internet Explorer it is iexplore exe on the Local tab e Onthe Remote tab enable port number 80 only if you wish to allow standard Internet browsing activities 4 2 5 2 Editing rules To modify an existing rule click the Edit button All parameters see section 4 2 5 1 Creating new rules for descriptions can be modified Modification is required each time any of the monitored parameters are changed In this case the rule cannot fulfill the conditions and t
57. d Remove a license key click the corresponding button in the license manager Licenses window The license manager Is accessible from the Advanced Setup tree under Miscellaneous gt Licenses Setup gt Application modification detection a Licenses System integration a i Connection view Antispam module Remove Address books Update Order Tools bLog files Quarantine Scheduler Alerts and notifications ThreatSense Net System updates User interface Alerts and notifications Hidden notification windows be Access setup Context menu Miscellaneous Proxy server Remote administration Email dient integration m The license key is a text file containing information about the purchased product the owner number of licenses and the expiration date The license manager window allows you to upload and view the content of a license key using the Add button the information contained is displayed in the manager To delete license files from the list click Remove If a license key has expired and you are interested in purchasing a renewal click the Order button you will be redirected to our online store 35 5 Advanced user This chapter describes features of ESET Smart Security which may be useful for more advanced users Setup options for these features are accessible only in Advanced mode To switch to Advanced mo
58. d address or Spam address button in the ESET Smart Security Antispam toolbar in your email program Similarly this process applies to spam addresses If an email address is listed on the blacklist each email message which arrives from that address is classified as spam 4 3 1 2 Marking messages as spam Any message viewed in your email client can be marked as spam To do so right click the message and click ESET Smart Security gt Reclassify selected messages as spam or click Spam address in the ESET Smart Security Antispam toolbar located in the upper section of your email client 26 Open Print Reply Reply to All Forward OPP i Follow Up Categorize Mark as Unread a Find All Junk E mail Reclassify selected messages as spam x Reclassify selected messages as NOT spam 83 Move to Folder Add to Blacklist k Message Options Add to Whitelist fiw Send to OneNote Reclassified messages are automatically moved to the SPAM folder but the sender email address is not added to the Blacklist Similarly messages can be classified as not spam If messages from the Junk E mail folder are classified as not spam they are moved to their original folder Marking a message as not spam does not automatically add the sender address to the Whitelist 4 4 Updating the program Regular updating of ESET Smart Security is the basic premise for obtaining the maximum level of security The Update
59. de click Change in the bottom left corner of the main program window or press CTRL M on your keyboard 5 1 Proxy server setup In ESET Smart Security proxy server setup is available in two different sections within the Advanced Setup tree First proxy server settings can be configured under Miscellaneous gt Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET Smart Security Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use proxy server checkbox and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server Setup Application modification detection a Proxy server System integration F Use proxy server Connection view Sra OveErcer Port B Antispam module iL sae st Update B Tools i belog files Quarantine Scheduler Alerts and notifications ThreatSense Net e System updates User interface Alerts and notifications Hidden notification windows Proxy server requires authentication Username Password Detect proxy server m If communication with the proxy server requires authentication select the Proxy server requires authentication checkbox and enter a valid Username and Password into the respective fields Click the Detect proxy server button to automatic
60. e contains an attachment with an exe extension 2 Action Delete the attachment and deliver the message to the mailbox e 1 Condition An incoming email message arrives from your employer 2 Action Move the message to the Work folder We recommend that you use a combination of rules in Antispam programs in order to facilitate administration and to more effectively filter spam 6 3 4 1 Bayesian filter Bayesian spam filtering Is an effective form of email filtering used by almost all Antispam products It is able to identify unsolicited email with high accuracy and can work on a per uSer basis The functionality is based on the following principle The learning process takes place in the first phase The user manually marks a sufficient number of messages as legitimate messages or as Spam normally 200 200 The filter analyzes both categories and learns for example that spam usually contains the words rolex or viagra and legitimate messages are sent by family members or from addresses In the user s contact list Provided that a sufficient number of messages are processed the Bayesian filter is able to assign a specific spam index to each message in order to determine whether it is spam or not The main advantage of a Baysesian filter is its flexibility For example ifa useris a biologist all incoming emails concerning biology or relative fields of study will generally receive a lower probability index If a mes
61. e following format http 1P_ address_of_your_server 2221 e Select this newly added server from the list of update servers Accessing the Mirror via system shares First a shared folder should be created on a local or a network device When creating the folder for the Mirror you must provide write access for the user who will save update files to the folder and read access for all users who will update ESET Smart Security from the Mirror folder Next configure access to the Mirror in the Advanced update setup section Mirror tab by disabling the Provide update files via internal HTTP server option This option is enabled by default in the program install package If the shared folder is located on another computer in the network you must specify authentication data to access the other computer To specify authentication data open ESET Smart Security Advanced Setup F5 and click the Update branch Click the Setup button and then click the LAN tab This setting is the same as for updating as described in section 4 4 1 2 3 Connecting to LAN After the Mirror configuration is complete proceed to the workstations and set UNC PATH as the update server This operation can be completed using the following steps e Open ESET Smart Security Advanced Setup and click Update e Click Edit next to the Update server and add a new Server using the UNC PATH format e Select this newly added server from the list of
62. e is not corrupted 2 By local network configuration Authentication is performed according to a local network adapter parameters Authentication is successful if all selected parameters for active connection are valid 24 IE Authentication will succeed if all selected conditions for the active connection are met Both IPv4 and IPv6 addresses are allowed Multiple addresses are separated with a semicolon Adapter configuration conditions to fulfill Local Area Connection r General adapter settings Populate with selected connection settings t t DNS suffix is example When the current DNS suffix is example oompany com When WINS server s IP address is company com When DNS server s IP address is When the local IP address is assigned 10 8 25 165 10 8 26 166 10 1 119 188 When DHCP server s IP address is When gateway s IP address is 10 1 10 110 10 1 170 1 Wireless connection settings E When wireless SSID is E When connection profile is When connection is secured General settings for all adapters applicable for multiple network adapters Only one connection is active No wireless connection is established O No unsecured wireless connection is established 4 2 6 1 2 Zone authentication Server configuration The authentication process can be executed by any computer server connected to the network that Is to be aut
63. eading application lets sight impaired people control the program more efficiently 1 2 System requirements For seamless operation of ESET Smart Security and ESET Smart Security Business Edition your system should meet the following hardware and software requirements ESET Smart Security Windows 2000 XP 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 130 MB available space Super VGA 800 x 600 Windows Vista 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 130 MB available space Super VGA 800 x 600 ESET Smart Security Business Edition Windows 2000 2000 Server XP 2003 Server 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 130 MB available space Super VGA 800 x 600 Windows Vista Windows Server 2008 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 130 MB available space Super VGA 800 x 600 2 Installation After purchase the ESET Smart Security installer can be downloaded from the ESET website It comes as awness_nt _ msi ESET Smart Security or essbe_nt _ msi ESET Smart Security Business Edition package Launch the installer and the installation wizard will guide you through the basic setup There are two types of installation available with different levels of setup details 1 Typical installation 2 Custom installation Installation mode selection Please choose whether to install ESET
64. eated Switch to profile advanced settings Profiles Authentication type Using ESET authentication server By local network configuration There are three authentication types available 1 Using ESET authentication server Click Setup and specify a server name server listening port and a public key that corresponds to the private server key see section 4 2 6 1 2 Zone authentication Server configuration The server name can be entered in the form of an IP address DNS or NetBios name The server name can be followed by a path specifying the location of the key on the server e g server_name_ directory1 directory2 authentication Enter multiple servers separated by semicolons to serve as alternate servers if the first one Is unavailable The public key can be a file of one of the following types e PEM encrypted public key pem This key can be generated using the ESET Authentication Server see section 4 2 6 1 2 Zone 23 authentication Server configuration e Encoded public key e Public key certificate crt ipa chee SS empresas ES eral SUCAENTICaTION USING Coe l aur Authentication server name or IP address If you want to use multiple servers a secondary one use semicolon as the separator Itis possible to specify an additional path after the slash ike sever authentication store new auth _ If multiple servers are listed
65. ected marked by a character the process will end upon execution of the script 02 Loaded modules This section lists currently used system modules Example 02 Loaded modules c windows system32 svchost exe c windows system32 kernel132 d1l1l c windows system32 khbekhb dll 39 c windows system32 advapi32 dll ern In this example the module khbekhb dll was marked by a When the Script runs it will recognize the processes using that specific module and end them 03 TCP connections This section contains information about existing TCP connections Example 03 TCP connections Active connection 127 0 0 1 30606 gt 127 0 0 1 55320 owner ekrn exe Active connection 127 0 0 1 50007 gt 12760 0 te S006 Active connection 127 0 0 1 55320 gt 127 0 0 1 30606 owner OUTLOOR EXE Listening on port 135 epmap owner svchost exe Listening on port 2401 owner fservice exe Listening on port 445 microsoft ds owner eae oe System When the script runs it will locate the owner of the socket in the marked TCP connections and stop the socket freeing system resources 04 UDP endpoints This section contains information about existing UDP endpoints Example 04 UDP endpoints 0 port 123 Oy port 3702 0 port 4500 0 port 500 ntp ipsec msft O O O O w O O OO isakmp wH sD O OO When the script runs it
66. edia on the Bootable USB device tab in case there are more USB devices Warning The selected USB device will be formatted during ESET SysRescue creation All data on the device will be deleted 5 5 2 5 Burn If you have selected CD DVD as your target medium you can specify additional burning parameters on the Burn tab Delete ISO file Select this option to delete iso files after the ESET Rescue CD is created Deletion enabled Allows you to select fast erasing and complete erasing Burning device Select the drive to be used for burning Warning This is the default option If a rewritable CD DVD is used all data on the CD DVD will be erased The Medium section contains information about the current medium inserted in your CD DVD device Burning speed Select the desired speed from the drop down menu The capabilities of your burning device and the type of CD DVD used should be considered when selecting the burning speed 5 5 3 Working with ESET SysRescue For the rescue CD DVD USB to work effectively you must start your computer from the ESET SysRescue boot media Boot priority can be modified in the BIOS Alternatively you can invoke the boot menu during computer startup usually using one of the F9 F12 keys depending on the version of your motherboard BIOS After booting up ESS will start Since ESET SysRescue is used only in specific situations some protection modules and program features present i
67. eeeeeeeeeaeeeeaeeeees 26 4 41 Update setup ecis Seis evden EES 27 4 4 1 1 Update profiles renra tates aon tuttom adnan 27 4 41 2 Advanced update Setup cccceeceeeeeeeeeeeeee ees 27 441 21 Update mode wacccasaadessuassswianendduactatdsecapandresacesiataes 27 At N22 PrO SEIVOT 225 ccarecnatecsaniestrsatagaiainctecatieestwaateasiaes ay AAL2 3 Connecting to the LAN sossssccnicnsnascveaetssedasestedvecceves 28 4 41 2 4 Creating update copies MIIrOr cceeeeeeee eee 28 4 4 1 2 4 1 Updating from the MIrror cccccceeece eee eee eens 29 4 4 1 2 4 2 Troubleshooting Mirror update problems 30 4 4 2 How to create update TASKS oe csadevcsncvcdanbacacuessabiorses 30 4 5 Scheduler cc ccceeee eee neeeeeeeeeeeeeeeeeeeeauueeeeeeenauaaseeeneeas 30 4 5 1 Purpose of scheduling taSkS cccccceeeeeeeeeeees 30 4 5 2 Creating NEW tasks cccccceeceeceeceeseeseeceeceeseeees 30 4 6 Quarantine aaaaaassssununnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 31 4 6 1 Qu uarantining MNES cia tcc2dimiiercenntarzdaxeaceainicaroimcaGiwinen 3 4 6 2 Restoring from Quarantine ccecceeeeeeneeeeens 3 4 6 3 Submitting file from Quarantine cceeeee 3 4 7 OTC S cech aa EEEE 32 4 7 1 LOS MAINTENANCE rrsan EEEE a NE S 32 4 8 UserinterlaC resriensidnainni andia a E 32 4 8 1 Alerts and notifications ccccccccccsseseeeeeaeeeees 33 4 9 ThreatSense Net cc
68. een a virus and a worm is that worms have the ability to replicate and travel by themselves they are not dependent on host files or boot sectors Worms spread through email addresses in your contact list or exploit security vulnerabilities in network applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours or even minutes of their release This ability to replicate independently and rapidly makes them more dangerous than other types of malware A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a means of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code Examples of well known worms are Lovsan Blaster Stration Warezov Bagle and Netsky 6 1 3 Trojan horses Historically computer trojan horses have been defined as a class of infiltrations which attempt to present themselves as useful programs thus tricking users into letting them run But it is important to note that this was true for trojan horses in the past today there is no longer a need for them to disguise themselves Their sole purpose is to infiltrate as easily as possible and accomplish their malicious goa
69. ees 9 On demand computer SCAN 22 ee eee eee eee eee ence eee eeeeeees 9 Beginner s QUICG ccceeeeeeeeeeeeneeeeeees 10 Introducing user interface design MoOdeS 0eeeee 10 3 1 1 Checking operation of the systeM ccceeeeeee 10 3 1 2 What to do if the program doesn t work properly 10 Update sefUp occian A ais 1 TRUSTER Zon SetU errenteria a ea Tl Proxy server SetUp 5 005015111111511115nunnunnnnnnnnnnn 12 Settings protection cceccceeee ee ee eee ee nese ee eeeneeeeneeaeneees 12 Work with ESET Smart Security 13 Antivirus and antispyware protection ccseeeeeeeeeees 13 41 1 Real time file system protection ccceeeeeee ees 13 41 1 1 OTERO SG GUID a cates anc rescavceeans ey ancuaavetenent E aetaent 13 41111 Media tO SCAN cccecceccecceeceeceeseececceececceeeeeeeeseees 13 4111 3 Advanced SCAN ODtlONS ks cccccisccevesecisverera cahaveesecueseses 13 4 1 1 2 Cleaning levels snesena e S 13 4 1 1 3 When to modify real time protection configuration 14 4 1 1 4 Checking real time protection ccccscceceeeeees 14 41 1 5 What to do if real time protection does not work 14 4 1 2 Email client protection cccccccsccseseceeeeeneeeees 14 4 1 2 1 POPS checking oerinorosieironsainneieni eioi a 14 4l2ll Compatibilty hac aetsecirosensannsteniin tices tincanaterinevsanelateates 15 41 2 2 Integration with email clients
70. efined action e The third level is the most aggressive all infected objects are cleaned As this level could potentially result in the loss of valid files we recommend that it be used only in specific situations Cleaning Cleaning level Nodeaning i In this mode the program will attempt to automatically dean or delete infected files If neither action can be performed an alert window with a list of available actions will be displayed An alert window will also be displayed if an action fails 4 1 1 3 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Therefore please be careful when modifying its parameters We recommend that you only modify its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installation of ESET Smart Security all settings are optimized to provide the maximum level of system security for users To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced Setup gt Antivirus and antispyware gt Real time file system protection 4 1 1 4 Checking real time protection To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus prog
71. efined using the Task interval scroll box In the next step a summary window with information about the current scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used in case the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 4 6 Quarantine The main task of quarantine is to safely store infected files Files should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s Threat Lab foe Userinterfacew Setupw Tools Helpw ESET Smart Security 4 Quarantine Time Object name Size Reason Protection status Computer scan Bes ga Update wl ay Setup g Tools Log files 16 1 2009 http www eicar org download eic 68 Eicar test file Quarantine Scheduler SysInspector Help and support Quarantine Open in a new windo
72. elpw Protection status Setup q Computer scan ga Update Setup Antivirus and antispyware Antivirus and antispyware protection vY Enabled v Enabled vY Enabled Enabled Real time file system protection Document protection Email client protection Web access protection Personal firewall Network traffic filtering Personal firewall Antispam module v Enabled g Tools Help and support Antispam module Email client protection v Enabled Set up Username and Password for update Configure proxy server Import and export settings Enter entire advanced setup tree Display Advanced mode Change Toggling to Advanced mode adds the Tools option to the main menu The Tools option allows you to access the submenus for Log files Quarantine Scheduler and SysInspector NOTE All remaining instructions in this guide take place in Advanced mode 3 1 1 Checking operation of the system To view the Protection status click the top option from the main menu A status summary about the operation of ESET Smart Security will display in the primary window and a submenu with three items will appear Watch Activity Network Connections and Statistics Select any of these to view more detailed information about your system ESET Smart Security 4 Userinterfacew Setupw Toolsw Helpw 7 f KA Protection status Maximum protection Watch activity Network connections Statistics Ant
73. en attacked by a virus which has attached malicious code to the file If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted ESET Smart Security 4 Threat found Alert Object http www eicar org download eicar com Threat Eicar test file Comment Threat was detected upon access to web by the application C Program Files Internet Explorer iexplore exe Disconnect No action t Hide advanced options Show alert window Copy to Quarantine Submit for analysis Exclude from detection If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In the Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files However use caution when performing a Strict cleaning scan with Strict cleaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive 4 2 Personal firewall The Personal firewall controls all network traffic to and from the system This is accomplished by allowing or denying individual network connections based on specified filtering rules It provides protec
74. end of a target file In short this is how a computer virus works after execution of the infected file the virus activates itself before the original application and performs its predefined task Only after that is the original application allowed to run A virus cannot infect a computer unless a user either accidentally or deliberately runs or opens the malicious program by him herself Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors It is important to note that viruses when compared to trojans or spyware are increasingly rare because they are not commercially enticing for malicious software authors Additionally the term virus is often used incorrectly to cover all types of infiltrations This usage is gradually being overcome and replaced by the new more accurate term malware malicious software If your computer is infected with a virus it is necessary to restore infected files to their original state i e to clean them by using an antivirus program Examples of viruses are OneHalf Tenga and Yankee Doodle 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via a network The basic difference betw
75. ens a standalone window containing information about scan results 4 1 7 An infiltration is detected Infiltrations can reach the system from various entry points webpages shared folders via email or from removable computer devices USB external disks CDs DVDs diskettes etc If your computer is showing signs of malware infection e g it is slower often freezes etc we recommend that you do the following e Open ESET Smart Security and click Computer scan e Click Smart scan for more information see section 4 1 4 1 1 Smart scan e After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses As a general example of how infiltrations are handled in ESET Smart Security suppose that an infiltration is detected by the real time file system monitor which uses the Default cleaning level It will attempt to clean or delete the file If there is no predefined action to take for the real time protection module you will be asked to select an option in an alert window Usually the options Clean Delete and Leave are available Selecting Leave is not recommended since the infected file s would be left untouched The exception to this is when you are sure that the file is harmless and has been detected by mistake Cleaning and deleting Apply cleaning if a file has be
76. ent 6 2 3 Worm attacks A computer worm is a program containing malicious code that attacks host computers and spreads via a network The network worms exploit security vulnerabilities in various applications Due to the availability of the Internet they can spread all over the world within a few hours of their release In some cases even in minutes Most worm attacks Sasser SqlSlammer can be avoided by using default security settings in the firewall or by blocking unprotected and unused ports Also it is essential that your operating system is updated with the most recent security patches 6 2 4 Port scanning Port scanning Is used to determine which computer ports are open on a network host A port scanner is software designed to find such ports A computer port is a virtual point which handles incoming and outgoing data this is crucial from a security point of view In a large network the information gathered by port scanners may help to identify potential vulnerabilities Such use is legitimate Still port scanning is often used by hackers attempting to compromise security Their first step is to send packets to each port Depending on the response type it is possible to determine which ports are in use The scanning itself causes no damage but be aware that this activity can reveal potential vulnerabilities and allow attackers to take control of remote computers Network administrators are advised to block all unused p
77. ential to use blacklists to successfully block spam but they are dificult to maintain since new items to be blocked appear every day We recommended you use both a whitelist and a blacklist to most effectively filter spam 6 3 4 5 Server side control Server side control is a technique for identifying mass spam based on the number of received messages and the reactions of users Each message leaves a unique digital footprint based on the content of the message The unique ID number tells nothing about the content of the email Two identical messages will have identical footprints while different messages will have different footprints Ifa message is marked as spam its footprint is sent to the server If the server receives more identical footprints corresponding toa certain spam message the footprint is stored in the spam footprints database When scanning incoming messages the program sends the footprints of the messages to the server The server returns information on which footprints correspond to messages already marked by users as spam
78. erver Port where the HTTP server will listen as well as the type of Authentication used by the HTTP server By default the Server port is set to 2221 The Authentication option defines the method of authentication used for accessing the update files The following options are available NONE Basic and NTLM Select Basic to use the base64 encoding with basic username and password authentication The NTLM option provides encoding using a safe encoding method For authentication the user created on the workstation sharing the update files is used The default setting is NONE which grants access to the update files with no need for authentication Warning If you want to allow access to the update files via the HTTP server the Mirror folder must be located on the same computer as the ESET Smart Security instance creating it HTTP Server Server port Authentication 221 Connect to LAN as System account default Current user Specified user Username Password Disconnect from server after update Program components E Never update program components After configuration of the Mirror is complete go to the workstations and add a new update server in the format http IP_address_of_ your_server 2221 To do this follow the steps below e Open ESET Smart Security Advanced Setup and click the Update branch e Click Edit to the right of the Update server drop down menu and add a new server using th
79. ests are displayed in the Description window Return By clicking the back or forward arrow you can return to previously displayed information in the Description window Status section Displays the current node in the Navigation window 5 4 1 2 Navigating in ESET SysInspector ESET SysInspector divides various types of information into several basic sections called nodes If available you may find additional details by expanding each node into its subnodes To anen or collapse a node just double click the name of the node or click Hor H next to the name of the node As you browse through the tree structure of nodes and subnodes in the Navigation window you may find various details for each node shown in the Description window If you browse through items in the Description window additional details for each item may display in the Details window Below are descriptions of the main nodes in the Navigation window and related information in the Description and Details windows Running processes This node contains information about applications and processes running at the time the report was generated The Description window displays details for each process such as dynamic libraries used by the process and their location in the system the name of the application s vendor the risk level of the file etc The Details window contains additional information about items selected in the Description window such as the file size or its hash
80. eter setup Media to scan Scan on Local drives File open Diskette access Removable media V File creation V Computer shutdown Network drives File execution Antivirus and antispyware foe Real time file system protection i Advanced setup l Document protection Email dient protection i Email dients iG i Actions POP3 POP3s 6 Web access protection LLAI Ss On demand computer scan 4 Start Real time file system protection automatically IDS and advanced options If Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system Real time protection does not start If real time protection is not initiated at system startup and the Automatic real time file system protection startup option is enabled it may be due to conflicts with other programs If this is the case please consult ESET s Customer Care specialists 4 1 2 Email client protection Email protection provides control of email communication received through the POP3 protocol Using the plug in program for Microsoft Outlook ESET Smart Security provides control of all commu
81. f addresses Websites in the list of blocked addresses will not be accessible Websites in the list of excluded addresses are accessed without being scanned for malicious code If you select the Allow access only to HTTP addresses in the list of allowed addresses option only addresses present in the list of allowed addresses will be accessible while all other HTTP addresses will be blocked In all lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To activate a list select the List active option If you wish to be notified when entering an address from the current list select Notify when applying address from the list option Setup est Antivirus and antispyware a HTTP address management E Real time file system protection Using HTTP address mask lists you can specify which addresses will be blocked allowed or ua Advanced setup exduded from checking Particular lists are grouped by type List of addresses excluded from filtering X Allow access only to HTTP addresses in the list of allowed addresses W List active Notify when applying address from the list
82. folder the Mirror folder contains copies of update files If this is the case enter the username and password in the update setup section or specify an existing account under which the program will access the update server Mirror To configure such an account click the LAN tab The Connect to LAN as section offers the System account default Current user and Specified user options 28 ao Connect to LAN as System account default i Curent user 0 Specified user Usemame Disconnect from server after update ll Select the System account default option to use the system account for authentication Normally no authentication process takes place if there is no authentication data supplied in the main update setup section To ensure that the program authenticates using a currently logged in user account select Current user The drawback of this solution is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication Warning When either Current user or Specified user is selected an error may occur when changing the identity of the program to the desired user We recommend inserting the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain_name user if it is a workgroup e
83. fora specific server in the network and uses asymmetric encryption RSA to authenticate the server The authentication process is repeated for each network your computer connects to 4 2 6 1 1 Zone authentication Client configuration In the Zone and rule setup window click the Zones tab and create a new zone using the name of the zone authenticated by the server Then click Add IPv4 address and select the Subnet option to adda subnet mask that contains the authentication server Click the Zone authentication tab and select the IP addresses subnets in the zone will become valid after a successful authentication of the server in the network option With this option selected the zone will become invalid if authentication Is unsuccessful To select a Personal firewall profile to be activated after a successful zone authentication click the Profiles button If you select the Add addresses subnets of the zone to the Trusted Zone option the addresses subnets of the zone will be added to the Trusted zone after an authentication is successful recommended Zone setup Baxi fone authentication IP addresses subnets in the zone will become valid after a successful authentication in the network increases secunty of mobile computers Actions perfomed after successful authentication Add addresses subnets of the zone to the Trusted zone Automatic profile switching Switch to profile with the same name automatically a new profile will be cr
84. he specified action cannot be applied In the end the given connection may be refused which can result in problems with operation of the application in question An example is a change of network address or port number for the remote side 4 2 6 Configuring zones In the Zone setup window you can specify the zone name description network address list and zone authentication see section 4 2 6 1 1 Zone authentication Client configuration A zone represents a collection of network addresses which create one logical group Each address in a given group is assigned similar rules defined centrally for the whole group One example of such a group is the Trusted zone The Trusted zone represents a group of network addresses which are fully trusted and not blocked by the Personal firewall in any way These zones can be configured using the Zones tab in the Zone and rule setup window by clicking the New button Enter a Name for the zone and a Description and add a remote IP address by clicking the Add IPv4 address button 4 2 6 1 Network authentication The Trusted zone is identified by the local IP address of the network adapter Mobile computers often enter networks with IP addresses that are similar to the trusted network If the Trusted zone settings are not manually switched to Strict protection the Personal firewall will continue to use the Allow sharing mode To prevent this type of situation Zone authentication searches
85. he balloon tips display time see the option Display balloon tips in taskbar for sec x esiay Setup es _ Application modification detection a Alerts and notifications System integration Alert windows Connection view Alert windows are displayed if a threat is detected or if user intervention is required E Antispam module Address books v Display alerts Update Tools Notification windows Log files Messageboxes are used to display short text messages or questions Quarantine Scheduler Close messageboxes automatically after sec 120 n a Desktop notifications and balloon tips By default desktop notifications are displayed in the lower right hand corner of your screen and contain information that does not require user intervention 7 Display notifications on desktop System updates 2 Alerts and notifications Display balloon tips in taskbar for sec 10 al Context menu Pieces Proxy server Licenses Remote administration E Email dient integration Click Advanced setup to enter additional Alerts and notification setup options that include the Display only notifications requiring user s interaction This option allows you to turn on off displaying of alerts and notifications that require no user interaction Select Display only notifications requiring user s interaction when running applications in full screen mode to suppres
86. he specified time has elapsed the older records will be deleted Address books Vv Delete records automatically Update r B Tools Delete records older than 90 I days Quarantine Maintenance Scheduler Log files also contain leftovers from deleted records To work effectively itis necessary to Scie sii aililicaitens optimize records in log files on a regular basis ThreatSense Net V Optimize log files automatically a System updates If the number of unused records exceeds 235 B User interface T Alerts and notifications Hidden notification windows E Access setup Minimum logging verbosity Context menu Inf z i B Miscellaneous tive M Licenses Remote administration E Email dient integration 4 8 User interface The user interface configuration options in ESET Smart Security allow you to adjust the working environment to fit your needs These configuration options are accessible from the User interface branch of the ESET Smart Security Advanced Setup tree In the User interface elements section the Advanced mode option gives users the ability to allow toggling to Advanced mode Advanced mode displays more detailed settings and additional controls to ESET Smart Security The Graphical user interface option should be disabled if the graphical elements slow the performance of your computer or cause other problems The graphical interface may also need to be turned off for visually impaired users a
87. he system with no need for further configuration of the scan parameters Custom scan allows you to select any of the predefined scan profiles as well as choose specific scan targets Userinterfacew Setup Tools Helpw ESET Smart Security 4 AE Q On demand computer scan Q Computer scan ga Update or gt Custom scan ay Setup Selection of scan profile and targets to scan og Tools Help and support gt Smartscan Local disk scan Scan setup 16 1 2009 17 36 13 0 infected files 3772 20090116 Date and time of the last scan Last scan result Virus signature database used in last scan Display Advanced mode Change 4 1 4 1 1 Smart scan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention Its main advantages are easy operation with no detailed scanning configuration Smart scan checks all files on local drives and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see section 4 1 6 3 Cleaning 4 1 4 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters in detail The configurations can be saved to user defined scan profiles which can
88. henticated The ESET Authentication Server application needs to be installed on a computer server that Is always accessible for authentication whenever a client attempts to connect to the network The installation file for the ESET Authentication Server application is available for download on ESET s website After you install the ESET Authentication Server application a dialog window will appear you can access the application anytime under Start gt Programs gt ESET gt ESET Authentication Server gt ESET Authentication Server esos x Authentication server zone name work Port to listen on Private key location C private_keys Browse Generate Available service actions Service status Stopped Install Uninstall Start Stop To configure the authentication server enter the authentication zone name the server listening port default is 80 as well as the location to store the public and private key pair Then generate the public and private key that will be used in the authentication process The private key will remain set on the server while the public key needs to be imported on the client side in the Zone authentication section when setting up a zone in the firewall setup 4 2 7 Establishing connection detection The Personal firewall detects each newly created network connection The active firewall mode determines which actions are performed for the new rule
89. ields If needed select the Proxy server requires authentication option and then enter the Username and Password A proxy server is used as a mediator in communication between the user s computer and the Internet If you want ESET Smart Security to use a proxy server please fill in the dina eles Proxy Server Proxy server requires authentication Password If this information is not available you can try to automatically detect proxy server settings by clicking the Detect proxy server button NOTE Proxy server options for various update profiles may differ If this is the case configure the different update profiles in Advanced Setup by clicking Update from the Advanced Setup tree 3 5 Settings protection ESET Smart Security settings can be very important for your organization s security Unauthorized modifications can endanger network stability and protection To password protect the settings from the main menu click Setup gt Enter entire advanced setup tree gt User interface gt Access setup select the Password protect settings option and click the Set password button Enter a password in the New password and Confirm new password 12 4 Work with ESET Smart Security 41 Antivirus and antispyware protection Antivirus protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate i
90. iltering Engine Authorization Framework Security Support Provider In Multi User Windows USER A C Windows system32 G0B2 ai1 GOI Client DOLL C Windows system32 MM32 01L Multi User Windows IMM32 C Windows system32 MSCTF dIt MSCTF Server DLL C Windows system32 LPK DLL Language Pack Details Window tt Windows Operating System 6 0 6000 16386 vista_rtm 061101 2205 Company Name Microsoft Corporation File Description Host Process for Windows Services 5 4 1 1 Program Controls This section contains descriptions of all program controls available in ESET SysInspector File Click here to store your current report status for later investigation or to open a previously stored report If you want to publish your report we recommend you choose Generate gt Suitable for sending This report format omits sensitive information NOTE You can open previously stored ESET SysInspector reports by dragging and dropping them into the main window Tree Allows you to expand or close all nodes 37 List Contains functions for easier navigation within the program as well as various other functions like finding information online NOTE Items highlighted in red are unknown and are therefore considered potentially dangerous If an item is in red it does not automatically mean that you can delete the file Before deleting please make sure that the files are truly dangerous or not needed Help Contains information about the application
91. indows system32 aelupsvc dll state Running startup Automatic Name Application Layer Gateway Service exe path c windows system32 alg exe state Stopped Manual eee startup The services marked and their dependant services will be stopped and uninstalled when the script is executed 08 Drivers This section lists installed drivers Example 08 Drivers Name Microsoft ACPI Driver exe path c windows system32 drivers acpi sys Boot Name ADI UAA Function Driver for High Definition c windows system32 drivers state Running startup Manual state Running startup Audio Service exe path adihdaud sys heee When you execute the script the drivers selected will be unregistered from the system and removed 09 Critical files This section contains information about files critical to proper function of the operating system Example 09 Critical files File win ini fonts extensions files MAPI 1 File system ini 386Enh woafont dosapp fon EGA80WOA FON EGA80WOA FON a File hosts 127 0 0 1 localhost 1 localhost The selected items will either be deleted or reset to their original values 5 4 1 5 3 How to execute Service scripts Mark all desired items then save and close the script Run the edited Script directly from the SysInspector main window by selecting the Run Service Script option from the File menu When you ope
92. ing System is the best way to help ESET protect you as well as Connection view keep you informed about new and evolving threats This system can submit new threats to Antispam module ESET s lab and provides feedback that can help protect your computer i Address books Update ii V Enable ThreatSense Net Early Warning System E Tools Log files Advanced setup Quarantine Scheduler Alerts and notifications Threatsense Net System updates User interface Alerts and notifications Hidden notification windows Access setup Context menu More information on ThreatSense Net Early Warning System 4 9 1 Suspicious files The Suspicious files tab allows you to configure the manner in which threats are submitted to ESET s Threat Lab for analysis If you find a suspicious file you can submit it for analysis to our Threat Labs If it is a malicious application its detection will be added to the next virus signature update File submission can be set to occur automatically or select the Ask before submitting option if you wish to know which files have been sent for analysis and confirm the submission Contact email optional If you do not want any files to be submitted select the Do not submit 34 for analysis option Selecting not to submit files for analysis does not affect submission of statistical information which is configured in its own setup see sect
93. ing files from scanning is sometimes necessary If scanning certain file types prevents the program which is using the extensions from running properly For example it may be advisable to exclude the edb eml and tmp extensions when using Microsoft Exchange servers 4 1 6 5 Limits The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned Maximum object size Defines the maximum size of objects to be scanned The given antivirus module will then scan only objects smaller than the size specified We do not recommend changing the default value as there is usually no reason to modify it This option should only be changed by advanced users who have specific reasons for excluding larger objects from scanning Maximum scan time for object sec Defines the maximum time value for scanning an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed regardless of whether the scan has finished Archive nesting level Specifies the maximum depth of archive scanning We do not recommend changing the default value of 10 under normal circumstances there should be no reason to modify it If scanning is prematurely terminated due to the number of nested archives the archive will remain unchecked Maximum size of file in archive This option allows you to specify the maximum file size for files contained in arch
94. ing only those web certificates which are guaranteed to be safe and have no need for content filtering 4 1 6 ThreatSense engine parameters setup ThreatSense is the name of the technology consisting of complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow you to specify several scan parameters e File types and extensions that are to be scanned e The combination of various detection methods e Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection modules e Real time file system protection e System startup file check e Email protection e Web access protection e On demand computer scan The ThreatSense parameters are highly optimized for each module and their modifi
95. inserted at any time later on from within the user interface The next step is configuration of the ThreatSense Net Early Warning 6 System The ThreatSense Net Early Warning System helps ensure that ESET is immediately and continuously informed about new infiltrations in order to quickly protect its customers The system allows for submission of new threats to ESET s Threat Lab where they are analyzed processed and added to the virus signature database Set parameters for ThreatSense Net reporting The ThreatSense Net Early Warning System is the best way to help ESET protect you as well as keep you informed about new and evolving threats This system can submit new threats to ESET s lab and provides feedback that can help protect your computer Enable ThreatSense Net Early Warning System For more information about the ThreatSense Net Early Warning System and to review our privacy statement read the program help file after installation By default the Enable ThreatSense Net Early Warning System option Is selected which will activate this feature Click Advanced setup to modify detailed settings for the submission of suspicious files The next step in the installation process is to configure Detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system These applications are often bundled with other
96. ion 4 9 2 Statistics When to submit By default the As soon as possible option is selected for suspicious files to be sent to ESET s Threat Lab This is recommended if a permanent Internet connection is available and suspicious files can be delivered without delay Select the During update option for suspicious files to uploaded to ThreatSense Net during the next update Exclusion filter The Exclusion filter allows you to exclude certain files folders from submission For example it may be useful to exclude files which may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add to the list of excluded files if desired Contact email Your Contact email optional can sent with any Suspicious files and may be used to contact you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed 4 9 2 Statistics The ThreatSense Net Early Warning System collects anonymous information about your computer related to newly detected threats This information may include the name of the infiltration the date and time it was detected the ESET security product version your Operating system version and the location setting The statistics are typically delivered to ESET s servers once or twice a day Below is an example of a statistical package submitted ute tame
97. is very easy From the main menu click Setup gt Import and export settings and then select the Import settings option Enter the name of the configuration file or click the button to browse for the configuration file you wish to import 5 2 2 Export settings The steps to export a configuration are very similar From the main menu click Setup gt Import and export settings Select the Export settings option and enter the name of the configuration file Use the browser to select a location on your computer to save the configuration file 5 3 Command Line ESET Smart Security s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file The following parameters and switches can be used while running the On demand scanner from the command line General options help version base dir FOLDER quar dir FOLDER show help and quit show version information and quit load modules from FOLDER quarantine FOLDER aind show activity indicator Targets files scan files default no files do not scan files boots scan boot sectors default no boots do not scan boot sectors arch scan archives default no arch do not scan archives max archive level LEVEL maximum archive nesting LEVEL scan timeout LIMIT scan archives for LIMIT seconds at maximum If the scanning time reaches this limit the scanning
98. ite with an unknown certificate an action selection dialog is displayed This mode enables you to create a list of SSL certificates that will be excluded from scanning Do not scan SSL protocol If selected the program will not scan communications over SSL If the certificate cannot be verified using the Trusted Root Certification Authorities store protocol filtering gt SSL gt Certificates Ask about certificate validity Prompts you to select an action to take 18 Block communication that uses the certificate Terminates connection to the site that uses the certificate If the certificate is invalid or corrupt protocol filtering gt SSL gt Certificates Ask about certificate validity Prompts you to select an action to take Block communication that uses the certificate Terminates connection to the site that uses the certificate 4 1 5 1 1 Trusted certificates In addition to the integrated Trusted Root Certification Authorities store where ESET Smart Security stores trusted certificates you can create a custom list of trusted certificates that can be viewed in Advanced Setup F5 gt Protocol filtering gt SSL gt Certificates gt Trusted certificates 4 1 5 1 2 Excluded certificates The Excluded certificates section contains certificates that are considered to be safe The program will not check the content of encrypted communications which use certificates in this list We recommend install
99. ives when they are extracted that are to be scanned If scanning of an archive is prematurely terminated for that reason the archive will remain 20 unchecked 4 1 6 6 Other Scan alternate data streams ADS Alternate data streams ADS used by the NTFS file system are file and folder associations which are invisible from ordinary scanning techniques Many infiltrations try to avoid detection by disguising themselves as alternative data streams Run background scans with low priority Each scanning sequence consumes a certain amount of system resources If you work with programs that place a high load on system resources you can activate low priority background scanning and save resources for your applications Log all objects If this option is selected the log file will show all the scanned files even those not infected Enable Smart optimization Select this option so that files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus Signature database update Preserve last access timestamp Select this option to keep the original access time of scanned files instead of updating it e g for use with data backup systems Scroll log This option allows you to enable disable log scrolling If selected information scrolls upwards within the display window Display notification about scan completion in a separate window Op
100. ivirus and antispyware Personal firewall Computer scan oe ga Update Antispam module Number of blocked attacks 1 n Version of virus signature database 3771 20090116 at Setup License valid until 2 3 2009 wo Tools Help and support Display Advanced mode Change 3 1 2 What to do if the program doesn t work properly If the protection modules are enabled and working properly a green check mark will display next to the name If not a red exclamation point or orange notification icon will display and additional information about the module with a suggested solution will display in the upper part of the window To change the status of individual modules click Setup from the main menu and click the desired module User interface Setupw Toolsw Helpw ESET Smart Security 4 B ae afl Maximum protection is not ensured Watch activity m Network connections Statistics Antivirus protection is currently disabled Real time file system protection was disabled by the user The computer is not currently Q Computer scan protected against threats Enable real time file system protection ga Update Antivirus and antispyware Personal firewall at Setup Antispam module g Tools Number of blocked attacks 1 Version of virus signature database 3771 20090116 Help and support License valid until 2 3 2009 Display Advanced mode Change eT If you are unable to solve a problem
101. l in section 4 4 1 2 4 1 Updating from the Mirror For now note that there are two basic methods for accessing the Mirror the folder with update files can be presented as a shared network folder or as an HTTP Server The folder dedicated to storing update files for the Mirror is defined in the Folder to store mirrored files section Click Folder to browse for a folder on the local computer or shared network folder If authorization for the specified folder is required authentication data must be supplied in the Username and Password fields The username and password should be entered in the format Domain User or Workgroup User Please remember to supply the corresponding passwords When configuring the Mirror you can also specify the language versions for which you want to download update copies Language version setup is accessible in the section Files Available versions 4 4 1 2 4 1 Updating from the Mirror There are two basic methods of configuring the Mirror the folder with update files can be presented as a shared network folder or as an HTTP server Accessing the Mirror using an internal HTTP server This configuration is the default specified in the predefined program configuration In order to allow access to the Mirror using the HTTP server navigate to Advance update setup the Mirror tab and select the Create update mirror option In the Advanced setup section of the Mirror tab you can specify the S
102. le options is shown below Compare Allows you to compare two existing logs This feature is useful if you want to track changes between the current log and an older log For this option to take effect you must select two snapshots to be compared Add Creates a new record Before that you must enter a short comment about the record To see the snapshot creation progress of the currently generated snapshot in percent see the Status column All completed snapshots are marked by the Created status Remove Removes entries from the list Show Displays the selected snapshot Alternatively you can double click the selected entry Export Saves the selected entry in an xml file as well as a zip version 5 4 1 5 Service script Service script is a tool that directly influences the operating system and installed applications allowing users to execute scripts that remove problematic components in the system including viruses remnants of viruses blocked files virus records in the registry etc The Script is stored in a text file generated from a pre existing xml file The data in the txt script file is ordered simply and legibly for ease of use The script will initially exhibit neutral behavior In other words it will not have any impact on the system while in its original form The user needs to edit the script for it to have any effect Warning This tool is intended for advanced users only Incorrect use may result i
103. les related to the Microsoft Windows operating system System information Contains detailed information about hardware and software along with information about set environmental variables and user rights File details A list of important system files and files in the Program Files folder Additional information specific to the files can be found in the Description and Details windows About Information about ESET SysInspector 5 4 1 3 Compare The Compare feature allows you to compare two existing SysInspector logs in order to highlight common to both logs This feature is useful if you want to keep track of changes to the system and may allow you to detect the activity of malicious code After launching ESET SysInspector creates a new log which Is displayed in a new window Navigate to File gt Save Log to save a log to a file Log files can later be opened and viewed To open an existing log click File gt Open Log In the main program window ESET SysInspector always displays one log ata time If you are comparing two logs it s important to compare a currently active log to a log saved ina file To compare logs use the option File gt Compare Log and choose Select file The selected log will be compared to the active one in the main program windows The resulting so called comparative log will display only differences between those two logs NOTE If you compare two log files select File gt Save Log and save ita
104. ls Trojan horse has become a very general term describing any infiltration not falling under any specific class of infiltration Since this is a very broad category it is often divided into many subcategories Downloader A malicious program with the ability to download other infiltrations from the Internet Dropper A type of trojan horse designed to drop other types of malware onto compromised computers Backdoor An application which communicates with remote attackers allowing them to gain access to a system and to take control of it Keylogger keystroke logger A program which records each keystroke that a user types and sends the information to remote attackers Dialer Dialers are programs designed to connect to premium rate numbers It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used Trojan horses usually take the form of executable files with the extension exe If a file on your computer is detected as a trojan horse it is advisable to delete it since it most likely contains malicious code Examples of well known trojans are NetBus Trojandownloader Small ZL Slapper 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vul
105. m If sucha connection is established we recommend that you pay particular attention to the remote side and the application attempting to connect to your computer Many infiltrations try to obtain and send private data or download other malicious applications to host workstations The Personal firewall allows you to detect and terminate such connections 4 2 5 1 Creating a new rule When installing a new application which accesses the network or when modifying an existing connection remote side port number etc anew rule must be created Rules define how the firewall will handle network communication Rules can allow or deny communication for particular applications remote computers and specific ports For more information about rules click here Toggle detailed view of all rules Application Rule Rules with no application assigned Trusted zone in Trusted zone out Internetin Specific Specific Specific Specific 2 2 2 Services and Controller app Microsoft Corporation 6 0 6000 16386 vista_rtm 061101 2205 services exe Microsoft Corporation All rights reserved Edt Delete Del To add anew rule verify that the Rules tab is selected Then click the New button in the Zone and rule setup window Clicking on this button opens a new dialog window to specify a new rule The upper part of the window contains three tabs e General Specify a rule name the direction of the connection the a
106. maximum efficiency setting With the Maximum compatibility level you are warned by an alert window which reports the receipt of an infected message No information about infected files is added to the subject line or to the email body of delivered messages and infiltrations are not automatically removed you must delete infiltrations from the email client Setup Compatibility setup Not all email dients may work properly in conjunction with POP3 filtering in standard mode The following settings allow adjustment of the compatibility level to resolve potential icts However increasing the compatibility level may lead to decreased efficiency of the Internet monitor or inability to take advantage of all its features B Antivirus and antispyware a Real time file system protection p Advanced setup Document protection amp Email dient protection amp Email dients POP3 POP3s Email dients Icompatbity amp Web access protection i HTP HTTPs On demand computer scan Exdusions i Protocol filtering B Personal firewall i Learning mode Rules and zones IDS and advanced options Application modification detection m Maximum compatibility y Maximum efficiency The POP3 filter is set to work with maximum efficiency This setting is suitable for most configurations and should be used 4 1 2 2 Integration with email clients Integration of ESET Smart Security with email clients
107. ministrator rights System updates B User interface F Require full administrator rights for limited administrator accounts Alerts and notifications Hidden notification windows a Email dient integration 4 8 1 Alerts and notifications The Alerts and notifications setup section under User interface allows you to configure how threat alerts and system notifications are handled in ESET Smart Security The first item is Display alerts Disabling this option will cancel all alert windows and is only suitable for a limited amount of specific situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the option Close messageboxes automatically after sec If they are not closed manually alert windows are automatically closed after the specified time period has expired Notifications on the Desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate displaying Desktop notifications select the Display notifications on desktop option More detailed options notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of t
108. module ensures that the program is always up to date in two ways by updating the virus Signature database and by updating system components By clicking Update from the main menu you can find the current update status including the date and time of the last successful update and if an update Is needed The primary window also contains the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added within the given update In addition the option to manually begin the update process Update virus signature database is available as well as basic update setup options such as the username and password to access ESET s update servers Use the Product activation link to open a registration form that will activate your ESET security product and send you an email with your authentication data username and password cee User interface Setupw Toolsw Helpw ESET Smart Security 4 v ae s SNN EA Virus signature database is up to date Computer scan Ave ga Update By Setup g Tools Help and support gt Update virus signature database Update is not necessary the virus signature database is current Username and Password setup G Last successful update 16 1 2009 17 11 29 Version of virus signature database 3772 20090116 Display Advanced mode Change NOTE The username and password are provided by ESET afte
109. n damage to programs or the operating system 5 4 1 5 1 Generating Service scripts To generate a script right click any item from the menu tree in the left pane in the SysInspector main window From the context menu select either the Export All Sections To Service Script option or the Export Selected Sections To Service Script option 5 4 1 5 2 Structure of the Service script In the first line of the script s header you can find information about the Engine version ev GUI version gv and the Log version lv You can use this data to track possible changes in the xml file that generates the script and prevent any inconsistencies during execution This part of the script should not be altered The remainder of the file is divided into sections in which items can be edited denote those that will be processed by the script You mark items for processing by replacing the character in front of an item with a character Sections in the script are separated from each other by an empty line Each section has a number and title 01 Running processes This section contains a list of all processes running in the system Each process is identified by its UNC path and subsequently its CRCI6 hash code in asterisks Example 01 Running processes SystemRoot System32 smss exe 4725 C Windows system32 svchost exe FD08 C Windows system32 module32 exe CF8A ers In this example a process module32 exe was sel
110. n the Advanced Setup window F5 and click On demand computer scan gt Profiles The Configuration profiles window has a drop down menu of existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see section 4 1 6 ThreatSense engine parameters setup for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration Is partially suitable but you don t want 17 to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning From the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements 4 1 5 Protocol filtering Antivirus protection for the application protocols POP3 and HTTP is provided by the ThreatSense scanning engine which seamlessly integrates all advanced malware scanning techniques The control works automatically regardless of the Internet browser or email client used The following options are available for protocol filtering if the Enable application protocol content filtering option is selected HTTP and POP3 ports Limits scanning of communication to known HTTP and POP3 ports Applications marked as Internet browsers and email clients
111. n the standard version of ESS are not needed their list is narrowed down to Computer scan Update and some sections in Setup The ability to update the virus signature database is the most important feature of ESET SysRescue we recommend that you update the program prior starting a Computer scan 5 5 3 1 Using ESET SysRescue Suppose that computers in the network have been infected by a virus which modifies executable exe files ESS is capable of cleaning all infected files except for explorer exe which cannot be cleaned even in Safe mode This is because explorer exe as one of the essential Windows processes is launched in Safe mode as well ESS would not be able to perform any action with the file and it would remain infected In this type of scenario you could use ESET SysRescue to solve the problem ESET SysRescue does not require any component of the host operating system and is therefore capable of processing cleaning deleting any file on the disk 42 6 Glossary 6 1 Types of infiltration An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is an infiltration that corrupts existing files on your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another Computer viruses mainly attack executable files and documents To replicate a virus attaches its body to the
112. na Script the program will prompt you with the following message Are you sure you want to run the service script Scriptname After you confirm your selection another warning may appear informing you that the service script you are trying to run has not been signed Click Run to start the script A dialog window will confirm successful execution of the script If the script could only be partially processed a dialog window with the following message will appear The service script was run partially Do you want to view the error report Select Yes to view a complex error report listing the operations that were not executed Your script was not recognized as valid and will not be run if you see the following message Are there any issues with the script consistency damaged heading corrupt section title empty line missing between sections etc You can either reopen the script file and correct the errors within the script or create a new Service Script 5 5 ESET SysRescue ESET SysRescue ESR is a utility which enables you to create a bootable disk containing ESET Smart Security 4 ESS The main advantage of ESET Recovery CD is that ESS runs independent of the host operating system while it has direct access to the disk and the entire file system This makes it possible to remove infiltrations which normally could not be deleted e g when the operating system is running etc 5 5 1 Minimum requirements ESET SysRescue ES
113. native profile for Internet connection properties that regularly change The Selected profile drop down menu displays the currently selected profile set to My profile by default To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu In the profile setup you can specify the update server from a list of available servers or a new server can be added The list of existing update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button 4 4 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup options include configuration of Update mode HTTP Proxy LAN and Mirror 4 4 1 2 1 Update mode The Update mode tab contains options related to the program component update In the Program component update section three options are available e Never update program components New program component updates will not be downloaded e Always update program components New program component updates will occur automatically e Ask before downloading program components The default option You will be prompted to confirm or refuse program component
114. nd clicking the Copy button To select multiple entries the CTRL and SHIFT keys can be used 4 7 1 Log maintenance The Logging configuration of ESET Smart Security is accessible from the main program window Click Setup gt Enter entire advanced setup tree gt Tools gt Log files You can specify the following options for log files e Delete records automatically Log entries older than the specified number of days are automatically deleted e Optimize log files automatically Enables automatic defragmentation of log files if the specified percentage of unused records has been exceeded e Minimum logging verbosity Specifies the logging verbosity level Available options Diagnostic records Logs information needed for fine tuning of the program and all records above Informative records Records informative messages including successful update messages plus all records above Warnings Records critical errors and warning messages Errors Only Error downloading file messages are recorded plus critical errors Critical warnings Logs only critical errors error starting Antivirus protection Personal firewall etc x _ Application modification detection a Log files gt System integration Log record lifetime Connection view In order to keep log files manageable you can choose the maximum log record lifetime Antispam module After t
115. nerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques There are two levels of detection to prevent rootkits When they try to access a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing ESET NOD32 Antivirus users have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 6 1 5 Adware Adware Is a Short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of
116. net Explorer iexplore exe C Windows System32 svchost exe Antivirus and antispyware a i Real time file system protection i Advanced setup Document protection Email dient protection Email dients m amp POP3 POP3s i eB Web access protection HTTP HTTPs i Address management E Web browsers active mode F b Exdusions Protocol filtering Personal firewall Learning mode Rules and zones IDS and advanced options Application modification detection System integration 4 m gt Connection view 4 1 4 On demand computer scan If you suspect that your computer is infected it behaves abnormally run an On demand computer scan to examine your computer for infiltrations From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures Regular scanning can detect infiltrations that were not detected by the real time scanner when they were saved to the disk This can happen if the real time scanner was disabled at the time of infection or if the virus signature database is not up to date We recommend that you run an On demand computer scan at least once a month Scanning can be configured as a scheduled task from Tools gt Scheduler 4 1 4 1 Type of scan Two types of On demand computer scan are available Smart scan quickly scans t
117. nications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all advanced scanning methods provided by the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 protocol communications is independent of the email client used 4 1 2 1 POP3 checking The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET Smart Security provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory For the module to work correctly please make sure it is enabled POP3 checking is performed automatically with no need for reconfiguration of the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Port numbers must be delimited by acomma Encrypted communication is not controlled x es 4j Setup es E Antivirus and antispyware POP3 POP3s filter amp Real time file system protection p POP3 scanner setup i he Advanced setup I Enabl il checki Document protection i Email dient protection Ports used by POP3 protocol separated by a comma Email dients 110 i Actions 2 POP3s scanner setup POP3s filtering mode
118. nning Global fingerprint database check Antispam protection is available to users of Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird clients Manual Spam Selection is Available Option to manually select or deselect email as spam e Others Feature Description ESET SysRescue ESET SysRescue enables user to create a bootable CD DVD USB containing ESET Smart Security which is capable of running independent of the operating system It is best used to get the system rid of hard to remove infiltrations ESET SysInspector ESET SysInspector an application that thoroughly inspects your computer is now integrated directly in ESET Smart Security If you contact our Customer Care Service using the Help and support gt Customer Care support request recommended option you can opt to include an ESET SysInspector Status snapshot from your computer Document protection The Document protection serves to scan Microsoft Office documents before they are opened and files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Self Defense The new Self Defense technology protects ESET Smart Security components against deactivation attempts User interface The user interface is now capable of working in the non graphical mode which allows for keyboard control of ESET Smart Security The increased compatibility with screen r
119. nter workgroup_name name and password When updating from the HTTP version of the local server no authentication Is required 4 4 2 4 Creating update copies Mirror ESET Smart Security Business Edition allows you to create copies of update files which can be used to update other workstations located in the network Updating client workstations from a Mirror optimizes network load balance and saves Internet connection bandwidth Configuration options for the local Mirror server are accessible after adding a valid license key in the license manager located in the ESET Smart Security Business Edition Advanced Setup section in the Advanced update setup section To access this section press F5 and click Update in the Advanced Setup tree then click the Setup button next to Advanced update setup and select the Mirror tab Aicdvraneced cati AOVAACEO Setup LAN Miror Create update mirror Access to Update files Provide update files via intemal HTTP server Ea Folder to store mimored files C ProgramData ESET ESET Smat Secuntymimor Usemame Password Files Available versions The first step in configuring the Mirror is to select the Create update mirror option Selecting this option activates other Mirror configuration options such as the way update files will be accessed and the update path to the mirrored files The methods of Mirror activation are described in detai
120. oading emails Intrusion Detection System Ability to recognize the character of network communication and various types of network attacks with an option to automatically ban such communication Interactive Policy based Learning Automatic and Automatic mode with exceptions Users can select whether the Personal firewall actions will be executed automatically or if they want to Set rules interactively Communication in Policy based mode is handled according to rules predefined by the user or the network administrator Learning mode automatically creates and saves rules and Is suitable for initial configuration of the firewall Supersedes Integrated Windows Firewall Supersedes the Integrated Windows Firewall and interacts with the Windows Security Center to monitor security status ESET Smart Security installation turns off the Windows firewall by default e Antispam ESET Antispam filters unsolicited email and therefore increases the security and comfort of electronic communication Feature Incoming Mail Scoring Description All incoming mail is assigned a rating from O a message is not spam to 100 a message is Spam and filtered accordingly into the Junk Mail folder or into a custom folder created by the user Parallel scanning of incoming email is possible Supports a Variety of Scanning Techniques Full Integration with Email Clients Bayes analysis Rule based sca
121. of the archive is stopped and the scan will continue with the next file max arch size SIZE scan only the first SIZE bytes in archives default 0 unlimited mail Scan email files no mail do not scan email files Six scan self extracting archives No six do not scan self extracting archives ftp scan runtime packers no rtp do not scan runtime packers exclude FOLDER exclude FOLDER from scanning subdir scan subfolders default no suibdir do not scan subfolders max subdir level LEVEL default O unlimited symlink no symlink ext remove EXTENSIONS ext exclude EXTENSIONS exclude EXTENSIONS delimited by colon from scanning maximum subfolder nesting LEVEL follow symbolic links default Skip symbolic links Methods adware scan for Adware Spyware Riskware no adware do not scan for Adware Spyware Riskware unsafe scan for potentially unsafe applications no unsafe do not scan for potentially unsafe applications unwanted scan for potentially unwanted applications no unwanted do not scan for potentially unwanted applications pattern use Signatures no pattern do not use signatures heur enable heuristics no heur disable heuristics adv heur enable advanced heuristics no adv heur disable advanced heuristics Cleaning action ACTION perform ACTION on infected objects Available actions none clean
122. oft shared OFFICE 12 Office Setup Controller s m E C Program Files Internet Explorer iexplore exe O E c Windows system32 svchost exe i Protocol filtering Personal firewall Learning mode Rules and zones IDS and advanced options System integration Connection view m The list of applications marked as web browsers is accessible directly from the Web browsers submenu of the HTTP branch This section also contains the Active mode submenu which defines the checking mode for Internet browsers Active mode is useful because it examines transferred data as a whole If it is not enabled communication of applications is monitored gradually in batches This decreases the effectiveness of the data verification process but also provides higher compatibility for listed applications If no problems occur while using it we recommend that you enable active checking mode by selecting the checkbox next to the desired application Setup Active mode for Internet browsers Internet browsers are set to filter data in passive mode higher compatibility by default However particular applications can be switched to active mode for more effective filtering Applications selected in the list work in active mode Active mode can be set for the following applications A C Program Files Common Files microsoft shared OFFICE 12 0ffice Setup Controller SE c program Files Inter
123. ools F Display menu in Standard mode Log files V Display menu in Advanced mode Quarantine Scheduler Use standard menu Alerts and notifications F V Show tooltips ThreatSense Net Select active control element System updates if ts notifications wh E Hidden notification windows E W lse anitated coniro 2 Access setup E Speed Context menu V Use animated icons for progress indication Miscellaneous 7 Use sound signal Proxy server Licenses Remote administration E Email dient integration OK The User interface features also include the option to password protect the ESET Smart Security setup parameters This option Is located in the Settings protection submenu under User interface In order to provide maximum security for your system it is essential that the program be correctly configured Unauthorized modifications could result in the loss of important data To seta password to protect the setup parameter click Set password ex3 esky Setup es Application modification detection a Access setup System integration Protect setup parameters he Connection view Settings can be protected with a password in order to prevent them from unauthorized E Antispam module modification by users i Se t tected E ttings are not password pro Tools Password protect settings Log fies Quarantine Alerts and notifications p User rights Threats Net Modification of certain settings may require ad
124. oolsw Helpw ESET Smart Security 4 Vv i BA Protection status Ed Personal firewall Q Computer scan 4 p Network traffic filtering v Enabled ga Update Block all network traffic disconnect network G vi Disable filtering allow all traffic os Setup E X Automatic filtering mode G v Enabled a Switch to interactive filtering mode Personal firewall Change the protection mode of your computer in the network G Antispam module wo Tools Advanced Personal firewall setup Help and support Display Advanced mode Change eT Trusted zone detection occurs after ESET Smart Security installation and whenever your computer connects to a new network Therefore there is usually no need to define the Trusted zone By default a dialog window displays upon detection of a new zone which allows you to set the protection level for that zone ESET SME Suet a fields and click OK This password will be required for any future AE z modifications to ESET Smart Security settings gt i esta Protection mode of your computer in the network Setup Choose the desired protection mode of your computer in the network i0 1 109 FEE JEG YEE Application modification detection a Access setup Subnet 10 1 109 0 255 255 255 0 krapenn nee Connection view Settings can be protected with a password in order to prevent them from unauthorized Antispam module modification by users as oe Address
125. ore their installation The most significant changes include unwanted pop up windows activation and running of hidden processes increased usage of system resources changes in search results and applications communicating with remote servers Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools which is why this option is disabled by default Options V Signatures V Heuristics V Advanced heuristics V Adware Spyware Riskware V Potentially unwanted applications Potentially unsafe applications 4 1 6 3 Cleaning The cleaning settings determine the behavior of the scanner during the cleaning of infected files There are 3 levels of cleaning Cleaning Cleaning level No deaning r li In this mode the program will attempt to automatically dean or delete infected files If neither action can be performed an alert window with a list of available actions will be displayed An alert window will also be displayed if an action fails No cleaning Infected files are not cleaned automatically The program will display a warning window and allow you to choose an action Standard cleaning The program will attempt to automatically clean or delete an infected file If it is not possible to select the correct action automatically the program will offer a choice of follow up actions The choice of
126. orts and protect those that are in use from unauthorized access 6 2 5 TCP desynchronization TCP desynchronization is a technique used in TCP Hijacking attacks It is triggered by a process in which the sequential number in incoming packets differs from the expected sequential number Packets with an unexpected sequential number are dismissed or saved in the buffer storage if they are present in the current communication window In desynchronization both communication endpoints dismiss received packets at which point remote attackers are able to infiltrate and supply packets with a correct sequential number The attackers can even manipulate or modify communication TCP Hijacking attacks aim to interrupt server client or peer to peer communications Many attacks can be avoided by using authentication for each TCP segment It is also advised to use the recommended configurations for your network devices 6 2 6 SMB Relay SMBRelay and SMBRelay2 are special programs that are capable of carrying out attacks against remote computers The programs take advantage of the Server Message Block file sharing protocol which is layered onto NetBIOS A user sharing any folder or directory within the LAN most likely uses this file sharing protocol Within local network communication password hashes are exchanged SMBRelay receives a connection on UDP port 139 and 445 relays the packets exchanged by the client and server and modifies them Afte
127. pam unsolicited emails in your mailbox If a message fulfills at least some of the following criteria it is most likely a spam message e Sender address does not belong to someone on your contact list e You are offered a large sum of money but you have to provide a 45 small sum first e You are asked to enter under various pretenses data verification Financial operations some of your personal data bank account numbers usernames and passwords etc e Itis written ina foreign language e You are asked to buy a product you are not interested in If you decide to purchase anyway please verify that the message sender is a reliable vendor consult the original product manufacturer e Some of the words are misspelled in an attempt to trick your spam filter For example vaigra instead of viagra etc 6 3 4 1 Rules In the context of Antispam solutions and email clients rules are tools for manipulating email functions They consist of two logical parts 1 Condition e g an incoming message from a certain address 2 Action e g deletion of the message moving it to a specified folder The number and combination of rules varies with the Antispam solution These rules serve as measures against spam unsolicited email Typical examples e 1 Condition An incoming email message contains some of the words typically seen in spam messages 2 Action Delete the message e 1 Condition An incoming email messag
128. proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program updates You can tailor the update tasks to your needs using Scheduler at any time Type of update Program components Offer tack e Click Next to proceed to Configure automatic update settings This step allows you to designate how automatic program component updates will be handled on your system Click Change to access the advanced settings If you do not want program components to be updated select the Never update program components option Select the Ask before downloading program components option to display a confirmation window before downloading program components To download program component upgrades automatically select the Always update program components option pe ESET Smart Security Setup Updates can be performed automatically without user intervention or you can choose to be no
129. r purchasing ESET Smart Security 4 4 1 Update setup The update setup section specifies update source information such as the update servers and authentication data for these servers By default the Update server drop down menu is set to Choose automatically to ensure that update files will automatically download from the ESET server with the least network traffic The update setup options are available from the Advanced Setup tree F5 key under Update Rules and zones a Selected profile IDS and advanced options My profe o r Profiles Application modification detection GE fie System integration Update settings for selected pro Connection view Update server Antispam module Choose automaticaly Eien i Address books an ae a Tools 4 EAV 01234567 eecccccece bLog files e advanced update senp E Cear update cache Do not display notification about successful update The list of available update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button Authentication for update servers is based on the Username and Password generated and sent to you after purchase 4 4 1 1 Update profiles Update profiles can be created for various update configurations and tasks Creating update profiles is especially useful for mobile users who can create an alter
130. r connecting and authenticating the client is disconnected SMBRelay creates a new virtual IP address The new address can be accessed using the command net use 192 168 1 1 The address can then be used by any of the Windows networking functions SMBRelay relays SMB protocol communication except for negotiation and authentication Remote attackers can use the IP address as long as the client computer is connected SMBRelay2 works on the same principle as SMBRelay except it uses NetBIOS names rather than IP addresses Both can carry out man in the middle attacks These attacks allow remote attackers to read insert and modify messages exchanged between two communication endpoints without being noticed Computers exposed to such attacks often stop responding or unexpectedly restart To avoid attacks we recommend that you use authentication passwords or keys 6 2 7 ICMP attacks The ICMP Internet Control Message Protocol is a popular and widely used Internet protocol It is used primarily by networked computers to send various error messages Remote attackers attempt to exploit the weaknesses of the ICMP protocol The ICMP protocol is designed for one way communication requiring no authentication This enables remote attackers to trigger so called DoS Denial of Service attacks or attacks which give unauthorized individuals access to incoming and outgoing packets Typical examples of an ICMP attack are ping flood ICMP_EC
131. rams The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available for download at http www eicar org download eicar com NOTE Before performing a real time protection check it is necessary to disable the firewall If the firewall is enabled it will detect the file and prevent test files from downloading 4 1 1 5 What to do if real time protection does not work In the next chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup gt Antivirus and antispyware and click Enable in the Real time file system protection section of the main program window If real time protection is not initiated at system startup itis probably due to the disabled option Automatic real time file system protection startup To enable this option navigate to Advanced Setup F5 and click Real time file system protection in the Advanced Setup tree In the Advanced setup section at the bottom of the window make sure that the Automatic real time file system protection startup checkbox is selected Setup Real time file system protection v Enable real time file system protection ThreatSense engine param
132. resses e g one for business one for communication with your friends etc e From time to time change your email address e Usean Antispam solution 6 3 1 Advertisements Internet advertising is one of the most rapidly growing forms of advertising Its main marketing advantages are minimal costs and a high level of directness what s more messages are delivered almost immediately Many companies use email marketing tools to effectively communicate with their current and prospective customers This type of advertising is legitimate since you may be interested In receiving commercial information about some products But many companies send unsolicited bulk commercial messages In such cases email advertising crosses the line and becomes spam The amount of unsolicited email has become a problem and it shows no signs of slowing Authors of unsolicited email often attempt to disguise spam as legitimate messages 6 3 2 Hoaxes A hoax is misinformation which is spread across the Internet Hoaxes are usually sent via email or Communication tools like ICQ and Skype The message itself is often a joke or Urban Legend Computer Virus hoaxes try to generate fear uncertainty and doubt FUD in the recipients bringing them to believe that there is an undetectable virus deleting files and retrieving passwords or performing some other harmful activity on their system Some hoaxes work by asking recipients to forward messages to their
133. s Address books Update B Tools Log files Quarantine Scheduler Alerts and notifications v 4 2 2 Profiles Profiles are a tool to control the behavior of the ESET Smart Security Personal firewall When creating or editing a Personal firewall rule you can assign it to a specific profile or have it apply to every profile When you select a profile only the global rules with no profile specified and the rules that have been assigned to that profile are applied You can create multiple profiles with different rules assigned to easily alter the Personal firewall behavior 4 2 2 1 Profile management Click the Profiles button see figure in section 4 2 1 Filtering modes to open the Firewall profiles window where you can Add Edit and Remove profiles Please note that to Edit or Remove a profile it must not be selected in the Selected profile drop down menu When adding or editing a profile you can also define the conditions that trigger it The following possibilities are available Do not switch automatically The automatic trigger is turned off profile must be activated manually When the automatic profile becomes invalid and no other profile is activated automatically default profile When the automatic profile becomes invalid if the computer is connected to an untrusted network see section 4 2 6 1 Network authentication and another profile is not activated in its place Computer is not connected to
134. s a zip file both files are saved If you later open this file the contained logs are automatically compared Next to the displayed items SysInspector shows symbols identifying differences between the compared logs Items marked bya can only be found in the active log and were not present in the opened comparative log Items marked by a on the other hand were present only in the opened log and are missing in the active one Description of all symbols that can be displayed next to items new value not present in the previous log d tree structure section contains new values removed value present in the previous log only tree structure section contains removed values value file has been changed tree structure section contains modified values files the risk level has decreased it was higher in the previous log A the risk level has increased it was lower in the previous log The explanation section displayed in the left bottom corner describes all symbols and also displays the names of logs which are being compared lt lt Compare Logs Current bog Sysinepector VISTAX64 Feb 12 20 14 59 mi Previous Log Sysinepector KOC Feb 21 2008 11 35 xmi Added item Added Item s in Branch Remed hem Remored hermis in Branch 2 File Replaced Added or Removed Status Got Lower tenis in Branch A Status Got Higher 4 File s Replaced in Branch Any comparative log can be saved to a file and opened at a
135. s a list of all scheduled tasks and configuration properties such as the predefined date time and scanning profile used 30 ESET Smart Security 4 L scheduler Planner Launch time Settings Last run User interface Setupw Tools Helpw Protection status Computer scan Roe Name Task Task willbe run No specific setti 16 1 20091 Dial up connec No specific setti User logon on No specific setti User logon Tas Successful upd ga Update V Regular aut Update V Automatic u Update wl Automatic u Update ay Setup Automatic st System startup Automatic st System startup g Tools Log files lt 16 1 2009 1 16 1 2009 1 lt Quarantine Scheduler SysInspector Help and support Open in a new window Display Advanced mode Change By default the following scheduled tasks are displayed in Scheduler e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon e Automatic startup file check after user logon e Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click the task and click Edit or select the desired task you wish to modify and click the Edit button 4 5 1 Purpose of scheduling tasks
136. s all non interactive notifications From the Minimum verbosity of events to display drop down menu you can select the starting severity level of alerts and notification to be displayed The last feature in this section allows you to configure the destination of notifications ina multi user environment The On multi user systems display notifications on the screen of the user field allows you to define who will receive important notifications from ESET Smart Security Normally this would be a system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 9 ThreatSense Net The ThreatSense Net Early Warning System keeps ESET immediately and continuously informed about new infiltrations The bidirectional ThreatSense Net Early Warning System has a single purpose to improve the protection that we can offer you The best way to ensure that we see new threats as soon as they appear is to link to as many to as many of our customers as possible and use them as our Threat Scouts There are two options 1 You can decide not to enable the ThreatSense Net Early Warning System You will not lose any functionality in the software and you will still receive the best protection that we offer 2 You can configure the ThreatSense Net Early Warning System to submit anonymous information about new threats and where the new threatening code is contained
137. s each allow you to export system snapshots to an xml file and save them to disk However the integrated version also allows you to store your system snapshots directly in Tools gt SysInspector for more information see section 5 4 1 4 SysInspector as part of ESET Smart Security 4 Please allow some time while ESET SysInspector scans your computer It may take from 10 seconds up to a few minutes depending on your hardware configuration operating system and the number of applications installed on your computer 5 4 1 User Interface and application usage The main window includes four sections Program Controls on the top the Navigation window on the left and the Description window on the right which is directly above the Details window Program Controls Path MD Username Status File Description 1544 NTAUTHORITY L 1 Fine CA Windows system32 svchost exe 1 Fine Host Process for Windows S Host Process for Windows SiE Description Window C Windows system32 ntdil dll i Fine NT Layer DULL C Windows system32 kerne32 dll 1 Fine C Windows system32 msvert dil i Fine Windows NT BASE API Client Windows NT CRT DLL Advanced Windows 32 Base Remote Procedure Call Runt C Windows system32 ADVAPB2 dI1 1 Fine C Windows system32 RPCRT4 dil 1 Fine C windows system32 bfe dil C windows system32 AUTHZ dil le C windows system32 Secur32 dll C Windows system32 USER32 011 Navigation Window Base F
138. s it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET Smart Security splash screen deselect the Show splash screen at startup option At the top of the ESET Smart Security main program window isa Standard menu which can be activated or disabled based on the Use standard menu option If the Show tooltips option is enabled a short description of any option will be displayed if the cursor is placed over the option The Select active control element option will cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or increase the speed of animated effects select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated Icons to display the progress of various operations select the Use animated icons for progress indication option If you want the program to sound a warning if an important event takes place select the Use sound signal option es esi Setup es Application modification detection a User interface System integration User interface elements i Connection view J Advanced mode Antispam module gt 3 v oars V Graphical user interface Update V Show splash screen at startup T
139. s to trusted and known addresses e Local application It is not advisable to allow connections for unknown applications and processes e Port number Communication on common ports e g web traffic port number 80 should be allowed under normal circumstances po ere Userinterfacew Setupw Toolsw Helpw ESET Smart Security 4 J Log files Log ESET Personal firewall log X Time Event Source Target Protection status Computer scan Q come ga Update Setup go Tools Log files E Rule wor Application U Quarantine Scheduler SysInspector Help and support Filter O Open in a new window Display Advanced mode Change In order to proliferate computer infiltrations often use the Internet and hidden connections to help them infect remote systems If rules are correctly configured a Personal firewall becomes a useful tool for protection against a variety of malicious code attacks 4 2 8 Logging The ESET Smart Security Personal firewall saves all important events in a log file which can be viewed directly from the main menu Click Tools gt Log files and then select ESET Personal firewall log from the Log drop down menu The log files are an invaluable tool for detecting errors and revealing intrusions into your system and should be given appropriate attention ESET Personal firewall logs contain the following data e Dateand time of event e Name of event e Source
140. sage includes words that would normally qualify it as unsolicited but it is sent by someone from the user s contact list it will be marked as legitimate because senders from a contact list decrease overall spam probability 6 3 4 2 Whitelist In general a whitelist is a list of items or persons who are accepted or have been granted permission The term email whitelist defines a list of contacts from whom the user wishes to receive messages Such whitelists are based on keywords searched for in email addresses domain names or IP addresses 46 If a whitelist works in exclusivity mode then messages from any other address domain or IP address will not be received If a whitelist is not exclusive such messages will not be deleted but filtered in some other way A whitelist is based on the opposite principle to that of a blacklist Whitelists are relatively easy to maintain more so than blacklists We recommend that you use both the Whitelist and Blacklist to filter spam more effectively 6 3 4 3 Blacklist Generally a blacklist is a list of unaccepted or forbidden items or persons In the virtual world it is a technique enabling acceptance of messages from all users not present on such a list There are two types of blacklist Those created by users within their Antispam application and professional regularly updated blacklists which are created by specialized institutions and can be found on the Internet It is ess
141. scue compilation ISO folder Folder where the resulting iso file is saved after the compilation is completed The list on this tab shows all local and mapped network drives together with the available free space If any of the folders here are located on a drive with insufficient free space we recommend that you select another drive with more free space available Otherwise compilation may exit prematurely due to insufficient free disk space External applications Allows you to specify additional programs that will be run or installed after booting from a SysRescue medium Include external applications Allows you to add external programs to the SysRescue compilation Selected folder Folder in which programs to be added to the SysRescue disk are located 5 5 2 2 ESET Antivirus To create an ESET SysRescue CD you can select two sources of ESET files to be used by the compiler ENA folder Files already contained in the folder to which the ESET product is installed on your computer MSI file Files contained in the msi installer are used Profile You can use one of the following two sources of username and password Installed ENA Username and password are copied from the currently installed ESET security product From user Username and password entered in the corresponding text boxes below are used NOTE The ESET security product on the ESET SysRescue CD Is updated either from the Internet or from the comp
142. spicious files and statistical information are sent to ESET s virus lab directly from the program By means of Remote Administrator or directly to ESET By means of Remote Administrator Directly to ESET Submit now Cache 1 Number of files pending for submission 0 V Enable logging When there are files pending submission the Submit now button will be active Click this button to immediately submit files and statistical information Select the Enable logging option to create a log to record file and Statistical information submissions 410 Remote administration ESET Remote Administrator ERA is a powerful tool to manage security policy and to obtain an overview of the overall security within a network It is especially useful when applied to larger networks ERA not only increases the security level but also provides ease of use in the administration of ESET Smart Security on client workstations Remote administration setup options are available from the main ESET Smart Security program window Click Setup gt Enter the entire advanced setup tree gt Miscellaneous gt Remote administration Remote administration Connect to Remote Administrator server Application modification detection a Interval between connections to server min Y 5 Primary server Tools Secondary server Primary server Server address Port _ Alerts and notifications 2222
143. spyware gt Web access protection Setup wate Tf Web access protection G Real time file system protection J Enable web access protection 5 be Advanced setup A i ThreatSense engine parameter setup Setup Document protection pa tup i Email dient protection bof i Actions E POP3 POP3s m HTTP HTTPs On demand computer scan i Exdusions Protocol filtering 8 Personal firewall Learning mode Rules and zones IDS and advanced options Application modification detection System integration Connection view E Antispam module Address books Update a 4 1 3 1 HTTP HTTPS Web access protection works by monitoring communication between Internet browsers and remote servers and complies with HTTP Hypertext Transfer Protocol and HTTPs encrypted communication rules By default ESET Smart Security is configured to use the standards of most Internet browsers However the HTTP scanner setup options can be modified in Advanced Setup F5 gt Antivirus and antispyware gt Web access protection gt HTTP HTTPs In the main HTTP filter window you can select or deselect the Enable HTTP checking option You can also define the port numbers used for HTTP communication By default the port numbers 80 8080 and 3128 are predefined HTTPs checking can be performed in the following modes Do not use HTTPs protocol checking Encrypted communication will not be
144. t by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on your computer Real time file system protection is launched at system startup 4 1 1 1 Control setup The Real time file system protection checks all types of media and control is triggered by various events Using ThreatSense technology detection methods as described in section 4 1 6 ThreatSense engine parameter setup real time file system protection may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control To provide the minimum system footprint when using real time protection files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update This behavior is configured using Smart optimization If this is disabled all files are scanned each time they are accessed To modify this option open the Advanced Setup window and click Antivirus and antispyware gt Real time file system protection from the Advanced Setup tree Then click the Setup button next to ThreatSense engine parameter setup click Other and select or deselect the Enable Smart optimization option
145. table files By default archives are scanned up to the 10th nesting level and are checked regardless of their actual size To modify archive scan settings deselect the Default archive scan settings option Additonal ThreatSense parameters for executed files By default advanced heuristics are not used when files are executed However in some cases you may want to enable this option by checking the Advanced heuristics on file execution option Note that advanced heuristics may slow the execution of some programs due to increased system requirements 4 1 1 2 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch e The first level displays an alert window with available options for each infiltration found You must choose an action for each infiltration individually This level is designed for more advanced users who know which steps to take in the event of an infiltration e The default level automatically chooses and performs a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen However an automatic action is not performed if the infiltration is located within an archive which also contains clean files and it is not performed on objects for which there is no pred
146. the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way because users have agreed to it In this case it is better 43 to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various Statistical data such as a list of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s Install
147. tified before updating After a program component has been updated a computer restart may be required Program component update gt Never update program components Ask before downloading program components O Always update program components Restart after program component upgrade Never restart computer Offer computer restart if necessary 6 If necessary restart computer without notifying NOTE After a program component update a restart is usually required We recommend selecting the If necessary restart computer without notifying option The next installation window Is the option to set a password to protect your program settings Select the Protect configuration settings with a password option and choose a password to enter in 8 the New password and Confirm new password fields Password protect settings Enter password to protect settings E Protect configuration settings with a password o New password Confirm new password The next two Custom installation steps ThreatSense Net Early Warning System and Detection of potentially unwanted applications are the same as Typical installation see section 2 1 Typical installation The final step in Custom installation Is to select the Personal firewall filtering mode Five modes are available e Automatic mode e Automatic mode with exceptions user defined rules e Interactive mode e Learning mode e Policy based mode
148. tion against attacks from remote computers and enables blocking of some services It also provides antivirus protection for HTTP and POP3 protocols This functionality represents a very important element of computer security 4 2 1 Filtering modes Five filtering modes are available for the ESET Smart Security Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influence the level of user interaction required Filtering can be performed in one of five modes Automatic mode The default mode It is suitable for users who prefer easy and convenient use of the firewall with no need to define rules Automatic mode allows all outbound traffic for the given system and blocks all new connections initiated from the network side Automatic mode with exceptions user defined rules In addition to automatic mode it enables you to add custom rules Interactive mode Allows you to build a tailor made configuration for your Personal firewall When a communication is detected and no rule exists which applies to that communication a dialog window reporting an unknown connection will be displayed The dialog window gives the option of allowing or denying the communication and the decision to allow or deny can be remembered as a new rule for the Personal firewall If you choose to create a new rule at this time all future connections of this type will be allowed or blocked according to the rule
149. ubmenus will display Computer scan Allows you to configure and launch an On demand computer scan Update Displays information about updates to the virus signature database Setup Select this option to adjust your computer s security level If Advanced mode is activated the Antivirus and antispyware Personal firewall and Antispam module submenus will display Tools Provides access to Log files Quarantine Scheduler and SysInspector This option only displays in Advanced mode Help and support Provides access to help files the ESET Knowledgebase ESET s website and links to open a Customer Care Support request The ESET Smart Security user interface allows users to toggle between Standard and Advanced mode To toggle between modes click Change in the bottom left corner of the main program window or press CTRL Mon your keyboard ESET Smart Security 4 Vv i i i y Protection status Maximum protection q Computer scan ga Update at Setup Antivirus and antispyware v Personal firewall Antispam module Help and support Number of blocked attacks 0 Version of virus signature database 3772 20090116 License valid until 2 3 2009 Display Standard mode Change Standard mode provides access to features required for common operations It does not display any advanced options NLT ESEV Smart Seoul m ESET Smart Security 4 User interface Setupw Tools H
150. uch applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you haven t seen previously are opened e Activation and running of hidden processes e Increased usage of system resources e Changes in search results e Application communicates with remote servers 6 2 Types of remote attacks There are many special techniques which allow attackers to compromise remote systems These are divided into several categories 44 6 2 1 DoS attacks DoS or Denial of Service isan attempt to make a computer or network unavailable for its intended users The communication between afflicted users is obstructed and can no longer continue ina functional way Computers exposed to DoS attacks usually need to be restarted in order to work properly In most cases the targets are web servers and the aim is to make them unavailable to users for a certain period of time 6 2 2 DNS Poisoning Using DNS Domain Name Server poisoning hackers can trick the DNS server of any computer into believing that the fake data they supplied is legitimate and authentic The fake information is cached fora certain period of time allowing attackers to rewrite DNS replies of IP addresses As a result users trying to access Internet websites will download computer viruses or worms instead of their original cont
151. ughput Blocked access to infected files Optimization for the Windows Security Center including Vista e Personal firewall The Personal firewall monitors all traffic between a protected computer and other computers in the network ESET Personal firewall contains the advanced functions listed below Feature Description Profiles Profiles are a tool to control the behavior of the ESET Smart Security Personal firewall Multiple profiles that can have different rules assigned to them enable users to easily alter the behavior of the Personal firewall Zone authentication Allows users to identify the network they connect to and define an action e g switching the firewall profile and blocking communication to the zone based on this information Low Layer Network Communication Scanning IPv6 Support Network communication scanning on the Data Link Layer enables ESET Personal firewall to overcome a variety of attacks that would otherwise be undetectable ESET Personal firewall displays IPv6 addresses and allows users to create rules for them Executable File Monitoring Monitoring changes In executable files in order to overcome infection It is possible to allow file modification of signed applications File Scanning Integrated with HTTP s and POP3 s Integrated file scanning of HTTP s and POP3 s application protocols Users are protected when browsing the Internet or downl
152. use random order otherwise start with the first Port 380 Public server key a PEM file with the public key or certificate Test To test your settings press the Test button If authentication is successful a Server authentication successful message will appear If authentication is not configured properly one of the following error messages will appear Server authentication failed Maximum time for authentication elapsed The authentication server is inaccessible Check the server name IP address and or verify the Personal firewall settings of the client as well as the server section An error has occurred while communicating with the server The authentication server is not running Start the authentication server service see section 4 2 6 1 2 Zone authentication Server configuration The name of the authentication zone does not match the server zone The configured zone name does not correspond with the authentication server zone Review both zones and ensure their names are identical Server authentication failed Server address not found in the list of addresses for the given zone The IP address of the computer running the authentication server is outside the defined IP address range of the current zone configuration Server authentication failed Probably an invalid public key was entered Verify that the public key specified corresponds to the private server key Also verify that the public key fil
153. using the suggested solutions click Help and support to access the help files or search the Knowledgebase If you still need assistance you can submit an ESET Customer Care support request ESET Customer Care will respond quickly to your questions and help determine a resolution 3 2 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay attention to their configuration and operation From the main menu select Update and then click Update virus signature database in primary window to check fora newer database update Username and Password setup displays a dialog box where the username and password received at the time of purchase should be entered If the username and password were entered during installation of ESET Smart Security you will not be prompted for them at this point Ose cee ESET Smart Security 4 v acs BA Protection status EA Virus signature database is up to date q Computer scan ga Update at Setup Help and support gt Update virus signature database Update is not necessary the virus signature database is current Username and Password setup 16 1 2009 12 13 19 Version of virus signature database 3771 20090116 Last successful update Display Standard mode Change eT The Advanced Setup window click Setup from the main menu and then click
154. uter running the ESET SysRescue CD 55 23 Advanced The Advanced tab lets you optimize ESET SysRescue CD according to your computer s memory capacity Select 512 MB and more to write the content of the CD to the operating memory RAM If you select less than 512 MB the recovery CD will be permanently accessed when WinPE is running External drivers This section explains how to add drivers for your specific hardware e g network adapter Although WinPE is based on Windows Vista SP1 which supports a large range of hardware occasionally hardware is not recognized This will required that you add a driver manually There are two ways of introducing a driver into an ESET SysRescue compilation manually the Add button and automatically the Aut Search button If you manually add a driver you need to select the path to the corresponding inf file applicable sys file must also be present in this folder Using the Aut Search button automatically locates the driver in the operating system of the given computer We recommend you use this option only if the original computer on which the SysRescue disc was created and the computer you are restoring to use the same network adapter During creation the ESET SysRescue the driver is introduced into the compilation so you do not need to look for it later 41 5 5 2 4 Bootable USB device If you have selected USB device as your target medium you can select one of the available USB m
155. w Display Advanced mode Change Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason added by user and number of threats e g if it is an archive containing multiple infiltrations 4 6 1 Quarantining files ESET Smart Security automatically quarantines deleted files if you have not cancelled this option in the alert window If desired you can quarantine any suspicious file manually by clicking the Quarantine button If this is the case the original file is not removed from Its original location The context menu can also be used for this purpose right click in the Quarantine window and select Add 4 6 2 Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose this is available from the context menu by right clicking on the given file in the Quarantine window The context menu also offers the option Restore to which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care 4 6 3 Submitting file from Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was in

Eset Smart Security 4, PC/Mac, 1U

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