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HP Z200

1. M G 28 Chapter4 System management ENWW BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setup F10 Utility The BIOS ROM is an 8MB Serial Peripheral Interface SPI port See http www hp com go quickspecs to review the latest BIOS ROM specifications The Computer Setup F10 Utility This section contains these topics Topics Computer Setup F10 functionality on page 29 Accessing the Computer Setup F10 Utility on page 31 The Computer Setup F10 Utility menu on page 32 Computer Setup F10 functionality ENWW The Computer Setup F10 Utility enables you to e Change factory default settings and set or change the computer configuration which might be necessary when you add or remove hardware e Determine if all devices installed on the computer are recognized by the system and functioning e Determine information about the operating environment of the computer e Solve system configuration errors that are detected but not fixed during the Power On Self Test POST e Establish and manage passwords and other security features e X Establish and manage energy saving time outs not supported on Linux platforms e X Modify or restore factory default settings e Set the computer date
2. sssssssssssssseseeeeeneeeee eer erre nnn nennen nennen nn nenne nnne 13 Enabling ERP compliance mode sssss eene enne 13 Disabling ERP compliance mode sseennn nnn 13 AACGCOSSIDINIY ae 13 Hy per threading Pm 13 SATA Power Management riter tte de Ep cedet Eae due dere M duc eed EAAS 13 Intel Turbo Boost Technology sssseeeenn emm ennemis 14 HP Cool Tools en rte rei e ege e He dre e eee Ur Dr EAE Pun RE 14 Ensuring proper ventilation ssssssssssssssesseseeenen nennen em nm nmrnn nene nnn nnne 15 2 Setting up the operating System eceesie cereis retenta eroe pac s aa 3x bea dos aq 33 E PHE EE EE XY EEREREERIXX naiiai 16 Setting up the Microsoft operating system ssssssssssssee enne eene nennen 17 Installing or upgrading device drivers ssssee mem 17 Transferring files and settings to your Windows computer sssee 17 Setting up Red Hat Enterprise Linux ssssssssssseeeeeeer e rene nennen nennen nennen 18 ENWW Installing with the HP driver CD sssssesseeeem mm nnnm rennen nnns 18 Installing and customizing Red Hat enabled computers essseeee 19 Verifying hardware compatibility ee 19 Setting up Novell SLED it ertet E acea pod tete Etna ded ore dde due n acu uade EE 19 Updating the
3. LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 156 None No light System is in Hibernate or is off ENWW Diagnostic codes and errors 155 POST error messages The Power On Self Text POST is a series of diagnostic tests that runs automatically when the computer is powered on Audible and visual messages occur before the operating system starts if the POST encounters a problem POST checks the following items to ensure that the computer system is functioning properly e Keyboard e DIMMs e Diskette drives e X All mass storage devices e CPUs e Controllers e Fans e Temperature sensors e Cables front rear panels audio and USB ports The table shown next describes the POST error messages Table 6 9 POST error messages Screen message Probable cause Recommended action 101 Option ROM Checksum System ROM checksum Verify the you have the latest ROM Error 1 Flash the ROM if needed 2 Ifan expansion card was recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth mightbe set 1 improperly or might be defective 2 3 Clear the CMOS Remove the expansion boards
4. see 62 Grounding the Work area eicere E KE dH RR Ree LE e RN RR tU R a ERR dde Ie 63 Recommended ESD prevention materials and equipment ssssssssssss 63 ENWW vii Tools and software requirements sssssssssssssseeeeeneeneeen nennen 64 Special handling of components ssssssssssssesseseeeeenen eene meer 64 Cables and connectors sssssssssssssssseeeenee emnes 64 PHANG ONIVOES 65 Lithium coin cell battery oeeie aaa EA emen enne 65 Customer Self Repalt 2 2 eae tfe tte ente tee vies oue ia eue ves aede e o niae ID ee ges abd 65 Removing and installing components sse emm e eene neret 66 Component locations 2 ettet RR pati e RH I RRIEHRR TRI ANE RARE ANA I RAE RFAREERAA 66 Predisassembly procedures retinere bete ro ee FAEERE EH OLI pR ERI e e deuda 68 Bisassembly Oordet raana iier tert esperto er ite rede epa eee rhe eve heuer turus 69 Removing the cable lock optional seeeen enne ene 69 ACCESS Dane i se met edente cente iet emitte eode acr co tilt uei 71 Removing the access panel sssssssss emere nnns 71 Installing the access panel ssss mme 71 BOZO iit r H P 72 Removing the front bezel ssssssssssse eene eene nennen 72 Installing the front bezel asee E Er A ER 72 Front be
5. sssssssn emen 26 Restoring Novell SLED PT S E RS 26 Creating restore media cece tt rer nee eee emen nennen nnne enne rennen nnn 26 A System MAN AGSMONE s sisiesise cies isata t bands aad bb ba eE abba debba a a Boa LEN d 4E SERA ERN RAE BEA HA E EAR AE ERA E MAE basain 28 BIOS ROM PESCE 29 The Computer Setup F10 Utility eicere t ene rent eit nn ero er eere es 29 Computer Setup F10 functionality senem 29 Accessing the Computer Setup F10 Utility 31 The Computer Setup F10 Utility menu seem 32 Desktop management arseenia iN aa dors v AA gear E EMO ED vade 39 Initial computer configuration and deployment sssees em 40 Installing a remote SyStelm 2 i ierra eee tear ke E eee eked 40 Replicating the selttp tt tte eee Roe teer Le Ex ER e tesa n dg dn e dd a n x Rd un 41 Copying a setup configuration to a single computer ssseeesesss 41 Copying a setup configuration to multiple computers sssssss 42 Updating and managing software sssssessssseeee eene nnns 43 HP Client Manager Software iei inesse dine d i e e LL RE d 43 Altiris Client Management Solutions ee ene mnnennnns 43 HP SoftPaq Download Manager ssssssssee enne nenne nnne nennen 44 vi ENWW System Software Manager ccecccccceeeeeec
6. A CAUTION Do not add optional hardware or third party devices to the HP computer until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly 16 Chapter2 Setting up the operating system ENWW Setting up the Microsoft operating system NOTE Ifyou ordered a downgrade from Windows Vista or Windows 7 to the Windows XP Professional operating system your system comes pre installed with the Windows XP Professional operating system This configuration comes with recovery media for the Windows Vista or Windows 7 operating system only Therefore you should create your own recovery media for the Windows XP Professional operating system as soon as you can after you first boot your system When you first apply power to the computer the operating system is installed This process takes approximately 5 to 10 minutes Carefully follow the instructions on the screen to complete the installation CAUTION After installation has started do not turn off the computer until the process is complete Turning off the computer during installation can damage the installation and operation of the software For complete operating system installation and configuration instructions see the operating system documentation that was provided with the computer Additional information is available in the online help tool after you successfully install the operating system
7. Digital CD audio is not enabled Headphones or devices connected to the line out connector have muted the internal speaker Volume is muted Enable digital CD audio 1 From the Control Panel select System 2 On the Hardware tab select the Device Manager button 3 Right click the CD DVD device and select Properties 4 Onthe Properties tab select Enable digital CD audio for this CD ROM device Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode 140 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 5 Audio problems continued Problem Cause Solution Noise or no sound comes out of the 1 Ifyou are using digital speakers that have a stereo speakers or headphones jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from analog to digital 2 Ifthe headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE f you set digital as the Output Mode the internal speaker and external analog speakers no longer output audio until you switch back
8. 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the access panel on page 71 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 5 5 Retrieving the Front Bezel Security Screw 5 Replace the front bezel ENWW Removing and installing components 73 6 Install the security screw next to the middle front bezel release tab to secure the front bezel in place Figure 5 6 Installing the Front Bezel Security Screw 7 Replace the access panel 8 Reconnect all connections and equipment listed in the Predisassembly procedures on page 68 Access panel sensor optional The access panel sensor is a remote solenoid that detects when the access panel is opened This section describes how to remove and install the sensor Removing the access panel sensor To remove the access panel sensor 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 74 Chapter 5 Replacing components ENWW 3 Disconnect the sensor cable from the in line chassis cable as shown below 1 Figure 5 7 Removing the access panel sensor 4 Slide the sensor back in its slot push the sensor down and t
9. 10 Chapter 1 Product overview ENWW Environmental specifications ENWW The following table lists the environmental specifications of HP Workstations Table 1 7 HP Workstation environmental specifications Temperature Operating 5 to 35 C 40 to 95 F Non operating 40 to 60 C 40 to 140 F NOTE Derate by one degree C 1 8 degrees F for every 305m 1 000 ft altitude over 1 524m 5 000 ft Humidity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Shock Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Operating 72 sine 40g 2 3ms Non operating e sine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 5g rms 5 300 Hz Non Operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Computer specifications 11 ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U S Environmental Protection Agency EPA ENERGY STAR specifications for computers The EPA ENERGY STAR logo does not imply endorsement by the EPA As an ENERGY STAR Partner Hewlett Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable
10. Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools HP also offers several solutions for controlling access to valuable components and information e HP ProtectTools Embedded Security prevents unauthorized access to data checks system integrity and authenticates third party users attempting system access e X Security features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the computer e By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets e Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select systems Use the following utilities to manage security settings on the HP computer e Locally using the Computer Setup F10 Utility e Remotely using the HP CMS or System SSM which enables the secure consistent deployment and control of security settings from a simple command line utility For more
11. 517 Low power CPU Inadequate heatsink is installed Replace the low power heatsink with a high power heatsink s detected for high heatsink power CPUs 518 Power supply wattage Computer configuration requires more 1 Reduce the computer power consumption insufficient for hardware power than the power supply can configuration provide Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette 1 Run the Computer Setup F10 utility drive circuitry incorrect 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Replace the system board 605 Diskette Drive Type Mismatch in drive type 1 Run the Computer Setup F10 Utility Error 2 Disconnect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device External storage device is not 1 Verify that the external device is present and Failure detected is improperly connected or connected properly is defective 2 Replace the external device 611 Primary Floppy Port Address Assignment Conflict 912 Computer Cover Has Been Removed Since Last System Start Up The flexible disk drive is configured at a previously assigned address N A Select a new address for the flexible disk drive No action required 914 Hood Lock Coil is not Connected Mechanism is missing
12. Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral units to that piece of equipment NOTE HP accessories are for use in HP Workstation products They have been extensively tested for reliability and are manufactured to high quality standards 60 Chapter 5 Replacing components ENWW Service considerations Review the following service considerations before replacing system components Cautions warnings and safety precautions Review the cautions warnings and safety precautions before accessing the computer components Also review the Safety and Regulatory Guide that came with the computer for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 5596 4096 1096 Walking across carpet 7 500V 15 000V 35 000V Walking across vinyl floor 3 000V 5 000V 12 000V Motions of bench worker 400V 800V 6 000V Removing bubble pack from PCB 7 000V 20 000V 26 500V Packing PCBs in foam lined box 5 000V 11 000V 21 000V CAUTION Static electricity in the amount of 700 volts might degrade a product ENWW Service considera
13. 5 Follow the prompts to create RestorePlus operating system and HPBR media If you are unable to create CD DVDs on your computer call HP Support and request a RestorePlus media kit For worldwide technical support phone numbers see http www hp com support 24 Chapter3 Restoring the operating system ENWW Creating HP Backup and Recovery HPBR media Ef NOTE HPBR is only supported on Windows XP systems For details refer to the documentation on the Supplemental Software HP Backup and Recovery CD included with the computer The documentation can be accessed during installation EE E NOTE The computer must have a CD or DVD writer to create the media set ENWW The Initial Recovery Point can be burned to optical media and used to recover a system This section describes making the media To create HPBR recovery media 1 The Initial Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions Burn the IRP to media from HPBR Select HPBR Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager Select Next at the first screen Select Create recovery CDs or DVDs to recover the system and then select Next Choose Next to display a list of available CD image and the recover
14. Ap HP Z200 Small Form Factor Workstation Maintenance and Service Guide Copyright Information Copyright 2010 Hewlett Packard Development Company L P Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft Windows and XP are U S registered trademarks of Microsoft Corporation in the U S and other countries Intel is a trademark of Intel Corporation in the U S and other countries and are used under license ENERGY STAR is a U S registered mark of the United States Environmental Protection Agency 597849 001 First Edition February 2010 About this gu
15. Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate device drivers before you install the devices Follow the installation instructions that came with the device In addition for optimum performance your operating system must have the most recent updates patches and software fixes For additional driver and software update information refer to Upgrading device drivers on page 21 Transferring files and settings to your Windows computer ENWW The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from a Windows computer to your Windows 7 Windows Vista or Windows XP Professional operating system computer For instructions on how to use these tools see the documents at http www microsoft com Setting up the Microsoft operating system 17 Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux HPIKL to supplement Red Hat box sets and help HP Linux customers customize their system image The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux
16. Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French Polish U K English Canadian German Portuguese U S English Bosnia Herzegovina Croatia Slovenia and Yugoslavia ENWW Desktop management 55 Clearing passwords If you forget the password you cannot access the computer For instructions about clearing passwords see Configuring password security and resetting CMOS Chassis security Side access panel sensor Smart Cover Sensor optional The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed if the sensor has been configured in the Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level 0 Disabled Side access panel sensor is disabled default Level 1 Notify User When the computer restarts a message appears indicating that the computer side access panel has been removed Level 2 Setup Password When the computer is restarted a message appears indicating that the computer side acc
17. 1 Shutdown the operating system power off the computer and external devices and disconnect the computer power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the computer 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 The password jumper is green so it can be easily identified 5 Verify that the AC power cord is disconnected from the power outlet 6 Remove the jumper from pins 1 and 2 7 Replace the access panel 8 Reconnect the external equipment 9 Reconnect AC power to the computer 10 Power on the computer 11 Wait for the workstation to display the HP splash screen 12 Repeat steps 1 through 5 13 Replace the jumper from pins 1 and 2 14 Repeat steps 7 through 10 15 Wait for the workstation to boot to the F10 Setup Utility 16 Use the F10 Setup Utility to create new passwords Clearing and Resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS The CMOS of the computer stores password information and information about the computer configuration Using the CMOS Button To clear CMOS using the Clear CMOS button use the following procedure ENWW Resetting the password jumper 167 A WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and allow the intern
18. A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair P15 12V power S5 and S6 differential signal pair Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock Display port 172 Appendix A Connector pins ENWW Display port Pin Signal Pin Signal 1 ML Lane O p 11 GND 2 GND 12 ML Lane 3 n 3 ML Lane O n 13 GND 4 ML Lane 1 p 14 GND 5 GND 15 AUX CH p 6 ML Lane 1 n 16 GND 7 ML Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML Lane 2 n 19 DP PWR Return 10 ML Lane 3 p 20 DP PWR Main power cable P1 Pin Signal Color 1 GND Black 2 GND Black 3 12V Dark blue 4 12V Main Yellow 5 12V Main Yellow 6 12Vsb Purple PWRCMD Power command P2 OCI noooono 156342 1 PWM White 2 Tach White 3 PS ON Green ENWW 173 PWRCMD Power command P2 L3 oooooo 156342 4 PWROK Gray 5 GND Black 6 PSU_DETECT empty CPU power cable P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BRN 12V CPU 4 BRN 12V CPU CAUTION Never connect the PCle power cable to the system board when power is on If
19. F10 Utility to Reset CMOS ssssssss 168 Appendix A GC nnect r PINS uiicuadiceisci iar vba Fe9RRAS FARREGER SE ERREUR E FEE ERA FQMA ainai ea iiaeaa COE EUFREAE daii 170 Appendix B System board designators wisn acc saveeoceccsacsececessazecececsveseceeesesanecesessunneesessvenseeeesrenzeeecereuseceessoneees 176 Appendix Routine BPO ada ED TEUE MEET Fu pRA EU YEAR ES UR UY EH FO FERES ER EE UE ED E RR E EX NE FORSAN ERR 178 General cleaning safety precautions ssssssssssssssssssseeeen nennen nnns 178 Cleaning the computer case 00 cc cece ec ee cee ee eee ce cece ea iae ia deii aai nennen ninh nennen nennen 178 Cleaning the keyboard etre dee aa aaa a aaa a a aA 178 Cleaning the monitor esses enne rerrmrrI nnns sns sn nes sn sinn snnt nrter nnne nennen 179 Cleaning Bore M 179 Appendix D Locating HP fesoUrces iiie erit rrr ne FEY p too C aana ERAN EF MAS EE SEE PERA VERRE VUY ESSA RP EFE REVO F RANA NE 180 PROGUCE i oni Et 181 PROGUCE SUpport ED 182 Product documentation iiai iaa iiaa erre rrrer nnns nnns sss s nsn nennen 183 Product CIAQNOSUCS ree o ledere do ee palo ea cer ve alodus E e d vv eran es 184 Prod ct UP GALCS 2 T osinduc 185 Doer 186 ENWW xi xii ENWW 1 Product overview This chapter presents an overview
20. This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST Table 6 7 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED on No Computer on beeps Blue Power LED blinks Computer in Sleep mode every two seconds No S3 Suspend to RAM beeps Select models only Blue Power LED is off No Computer in Hibernate beeps mode S4 Suspend to disk or system is off S5 N A Blue Power LED blinks Computer in Sleep mode three times once per S3 Suspend to RAM second No beeps Select models only Blue Power LED blinks four Computer in Hibernate times once per second No mode S4 Suspend to disk beeps User selectable See The Computer Setup F10 Utility menu on page 32 for details For the following LED activity and beeps the beeps are heard through the chassis speaker Blinks and beeps repeat for 5 cycles after which only the blinks continue to repeat 152 Chapter6 Diagnostics and troubleshooting ENWW Table 6 7 Diagnostic lights and audible codes continued Activity Red Power LED blinks two times once every second followed by a two second pause Two beeps Red Power LED blinks three times once every second followed by a two second pause Three beeps Possible cause CPU thermal protection activated by either of the following methods e A
21. and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop computers with a ground cord of one megohm 10 resistance Static dissipative table or floor mats with a hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Service considerations 63 Tools and software requirements The tools necessary for computer component removal and installation are e Torx T 15 driver e Flat blade and cross tip screwdrivers e Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer A WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly could cause the computer to fall causing possible injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly could cause the computer to fall causing p
22. disk drives and controllers as well as any RAID arrays e System Shows information about system board devices such as fans and cables ENWW Self troubleshooting with HP Vision Diagnostics 147 Test tab The Test tab lists all available diagnostics The lists have been tailored according to your system configuration Individual test may be selected or unselected The following Test Modes exist e Quick This test selection was picked to perform quickly while covering your entire hardware Test parameters cannot be modified e Complete This test selection offers all available tests and may take a long time to complete Test parameters cannot be modified e Custom Like Complete this test selection offers all available tests The test parameters may be modified to fit specific needs For advanced users only By default the three test modes do not display prompts and require no interaction If errors are found they are displayed when testing is complete However for each test type you may also optionally add interactive tests by clicking the Include interactive tests box under Test mode Selecting interactive tests provides the maximum control over the testing process The diagnostic software will prompt you for input during tests NOTE Memory can not be tested from within the HP Vision Diagnostics application To test the memory in your computer exit HP Vision Diagnostic boot to either the CD or USB flash drive and
23. BIOS and driver See http www hp com go bizsupport to verify that you have updates the latest drivers for the computer To locate the current computer BIOS on your Microsoft Windows computer select Start gt Help and Support gt Pick a Task gt Use Tools to view gt Tools gt My Computer Information gt View general system information Operating system For information on operating systems supported on HP computers see http www hp com go wsos EEE SSS ENWW Product updates 185 Index A Appendices Connector pins iii System board designators iii B BIOS Determining version 20 Updating 21 BIOS ROM 28 C Cable management 93 Computer Setup F10 Utility Menu description 29 Configuring RAID devices SATA RAID 162 Connector pins Audio line in 171 Audio line out 171 CPU power cable 174 Display port 172 Ethernet 170 Headphone 171 Internal serial 175 Internal USB 174 175 Keyboard 170 Main power cable 173 Microphone 171 Mouse 170 Rear system fan 175 SATA drive 171 USB 171 VGA 172 D Desktop management Altiris Client Management Solutions 39 Dual state power button 39 FailSafe Boot Block ROM 39 Fault notification and recovery 39 186 Index HP Client Manager Software 39 HP SoftPaq Download Manager 44 HPQFlash 46 Initial configuration 39 Proactive Change Notification 39 Remote ROM Flash 46 Remote system install 39 Replicating the setup 39 ROM Flash 39 Subscriber s Choice 39 System Software
24. Care Removing an optical drive To remove an optical drive from the drive cage 1 Follow the procedures listed in the Predisassembly for drives on page 77 section A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 80 Chapter 5 Replacing components ENWW 4 Rotate the drive cage to its upright position Figure 5 11 Rotating the Drive Cage Up 5 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 5 12 Disconnecting the power and data cables 6 Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down ENWW Removing and installing components 81 7 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 13 Removing the optical drive 8 Ifyou are replacing the drive transfer the four guide screws from the old drive to the new one Installing an optical drive To install or re install an optical drive 1 Follow the procedures listed in the Predisassembly for drives on page 77
25. Carefully place the heatsink on the CPU Tighten each heatsink screw a little at a time to ensure that the CPU stays level Do not fully tighten one screw and then move on to the next Tighten each set of diagonally opposed screws a little at a time to 6 in Ibs of torque Removing and installing components 119 A CAUTION Do not overtighten the heatsink screws Overtightening can strip the threads in the chassis 9 Replace the airflow guide 10 Replace the access panel see Installing the access panel on page 71 11 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 120 Chapter 5 Replacing components ENWW CPU This section describes how to remove and install a CPU Removing a CPU To remove a CPU 1 A A ENWW Prepare the computer for servicing by following the Predisassembly procedures on page 68 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Remove the CPU heatsink see Removing the CPU heatsink on page 118 Raise the CPU socket lever 1 and open the cover 2 as shown in the following figure fan assembly not shown Figure 5 58 Removing a CPU CAUTION Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges Pull
26. F10 and DriveLock can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable DriveLock You must provide a user password to enable DriveLock Because the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or not This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future After the master password is set the system administrator can enable DriveLock or leave it disabled If a locked hard disk drive is present POST requires a password to unlock the device If a power on password is set and it matches the device s user password POST does not prompt the user to re enter the password Otherwise the user is prompted to enter a DriveLock password For a cold start use the master or user password For a warm start enter the same password used to unlock the drive during the preceding cold start Users have two attempts to enter a correct password During cold start if neither attemp
27. Network driver is loaded and no network connection is established The Num Lock key might be on Establish a network connection or use the Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Press Num Lock The Num Lock key can be disabled or enabled in the Computer Setup F10 Utility Poor performance is experienced Processor is hot Hard drive is full 134 Chapter 6 Diagnostics and troubleshooting 1 Verify that airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heatsink is installed properly Transfer data from the hard drive to create more space on the hard drive ENWW ENWW Table 6 1 Minor problems continued Problem Workstation powered off automatically and the Power LED flashes red 2 times once every second followed by a 2 second pause and then two simultaneous beeps sounded System does not power on and the LEDs on the front of the computer are not flashing Cause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink is not properly attached to the processor System cannot power on Possible Solution 1 Verify that the computer air vents are not blocked 2 Open the access panel and press the computer power button 3 Verify that
28. Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Troubleshooting scenarios and solutions on page 134 section of this document for instructions e Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver e f you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e f you recently added new hardware remove the hardware and verify if the workstation functions properly e If you recently installed new software uninstall the software and verify if the workstation functions properly e Ifthe screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly e Upgrade the BIOS Anew release ofthe BIOS might have been released that supports new features or fixes your problem ENWW HP troubleshooting resources and tools 133 Customizing the monitor display You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To do so right click the desktop then click Properties for Windows XP or Personalize for Windows 7 or Windows Vista to change display settings For more information s
29. Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 8 Ifyou are replacing the drive transfer the four guide screws from the old drive to the new one 9 Replace the optical drive See Installing an optical drive on page 82 10 Replace the front bezel see Installing the front bezel on page 72 11 Replace the access panel see Installing the access panel on page 71 12 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 Installing a hard drive or media card reader into the drive cage The 3 3 cm 3 5 in drive is located underneath the 13 3 cm 5 25 in optical drive A media card reader can also be installed at this location If an optical drive is present you must remove it to install the hard drive To install a hard drive or media card in the drive cage 1 Follow the procedures listed in the Predisassembly for drives on page 77 section A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 4 Remove the optical disk drive if it is present See Removing an optical drive on page 80 ENWW Removing and installing components 87 5 Place the drive s guide screw
30. Technology This feature enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their performance Turbo Boost is enabled and disabled in computer BIOS HP Cool Tools An HP computer with Windows XP includes additional software that is not installed when you first start the computer To access or learn more about these additional preinstalled tools on the computer that can enhance the computer experience 1 2 3 4 Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools Select the HP Cool Tools icon on the desktop To learn more about these applications select HP Cool Tools Learn More To install or launch the applications select the appropriate application 999 Ef NOTE A preinstalled Windows 7 or Windows Vista Business operating system does not contain a Cool Tools icon shortcut or folder but several of the tool programs are included such as Performance Tuning Framework 14 Chapter 1 Product overview ENWW Ensuring proper ventilation Proper ventilation for the system is important for computer operation Follow these guidelines to ensure adequate ventilation e Operate the computer on a sturdy level surface e Place the computer in an area with adequate ventilation Provide at least 15 24 CM 6 inches of clearance at the front and back of the
31. been installed For example if you have connected a printer you must install a printer driver e If you are working on a network plug another computer with a different cable into the network connection There might be a problem with the network plug or cable e f you recently added new hardware remove the hardware and verify if the computer functions properly e f you recently installed new software uninstall the software and verify if the computer functions properly e Ifthe screen is blank plug the monitor into a different video port on the computer if one is available Alternatively replace the monitor with a monitor that you know is working properly e Upgrade the BIOS Anew release ofthe BIOS might have been released that supports new features or fixes your problem ENWW Diagnosis guidelines 129 Troubleshooting checklist Before running diagnostic utilities use the following checklist to find possible solutions for computer or software problems Is the computer and monitor connected to a working electrical outlet Is the computer powered on Is the blue power light illuminated Is the monitor on Is the monitor power LED illuminated If the monitor is dim adjust the monitor brightness and contrast controls Press and hold any key If the system beeps the keyboard is operating correctly Check cables for loose or improper connections After installing a non plug and play PnP expansion board or other option s
32. being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is part of the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive Figure 5 17 Routing the drive cable 9 If necessary route the data cable through the cable guides There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 84 Chapter 5 Replacing components ENWW 10 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 5 18 Connecting the power and data cables 11 Carefully rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down See Cable management on page 93 12 Replace the front bezel see Installing the front bezel on page 72 13 Replace the access panel see Installing the access panel on page 71 14 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 Removing a hard disk or media card from the drive cage The 3 3 cm 3 5 in drive is located undernea
33. cable connections from the monitor to the correct computer and to a working electrical outlet The monitor is off Turn the monitor on LED is on You might need to refer to the monitor manual for an explanation of LED signals Screen blanking utility installed Press a key or the mouse button and if set enter your or energy saver features password enabled System ROM is bad system is Reflash the ROM using a SoftPaq running in FailSafe Boot Block mode indicated by 8 beeps Fixed sync monitor does not Verify that the monitor can accept the same horizontal scan sync at the resolution rate as the resolution specified specified Computer is in Hibernate Press the power button to resume from Hibernate mode mode Workstation monitor settings 1 When you see Press F8 in the bottom right corner of are not compatible with the the screen restart the computer and press F8 during monitor startup 2 Using the keyboard arrow keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution 138 Chapter6 Diagnostics and troubleshooting ENWW Table 6 4 Display problems continued Problem Cause Solution The display works properly during The display settings in the 1 For Windows restart your computer in VGA mode the POST but goes blank when the operating system are oper
34. describes the likely cause of the error 150 Chapter6 Diagnostics and troubleshooting ENWW e The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware e The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID e The Clear Errors button will clear the contents of the Error Log The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Help tab The Help tab contains a Vision Help section and a Test Components section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Diagnostic application version information on this tab The various sections located here are e The Vision Help section contains information on the major functions of HP Vision Diagnostics e The Test components section provides a description of each test as well as the parameters that may be adjusted when running in Custom test mode e The Defect codes section contains information on the numerical error code that may appear in the Errors tab e The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu e The HP Support section provides information
35. e Diagnostics tools e Audible beeps and LED code definitions Product updates on page 185 e Software BIOS and driver updates e Operating system See EE SSS 180 Appendix D Locating HP resources ENWW Product information Table D 1 Product information ENWW Topic Location HP Cool Tools Most HP Microsoft Windows computers are preloaded with additional software that is not automatically installed during first boot Additionally a number of valuable tools on your computer are preinstalled that may enhance system performance To access or learn more about these applications choose one of the following options e Click the HP Cool Tools icon on the desktop or e Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools To learn more about these applications click HP Cool Tools Learn More To install or launch the applications click the appropriate application icon Regulatory information Refer to the Safety amp Regulatory Information guide for product Class information You can also refer to the label on the computer chassis Accessories For complete and current information on supported accessories and components see www hp com go bizsupport System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Service Guide on the Web at www hp c
36. following the error message 922 Fatal error on PCle slot Fatal error occurred in the designated Move the card to a different slot If the problem persists X slot replace the card 923 Fatal error on ESI port O A fatal error occurred on ESI port 0 Verify that the ESI port device is connected and working slot properly 924 Fatal error on IOH core Fatal error detected on IOH core x Potential system board problem contact HP Support X where x is O or 1 This type of error is identified on the line following 925 Fatal error on IOH Fatal miscellaneous error detected on Potential system board problem contact HP Support miscellaneous IOH core x where x is 0 or 1 926 Fatal error on IOH Vtd Fatal error detected in the Intel Potential system board problem contact HP Support Virtualization Technology 927 Fatal error on DIMM in Fatal multibit ECC error detected on Replace the DIMM in the identified slot slot CPU X DIMM Y the DIMM in the slot labeled DIMM x where x is 1 4 as labeled on the System board 928 Fatal machine check Contact HP support detected on CPU X 1720 SMART Hard Drive Hard drive is about to fail Some hard 1 Determine if the hard disk drive is giving a correct Detects Imminent Failure disk drives have a firmware patch that error message fixes erroneous error messages i 2 Run the Drive Protection System test if applicable 3 Apply firmware patch if appli
37. gt Save Changes and Exit 52 Chapter4 System management ENWW Establishing a power on password using computer setup Establishing a power on password through the Computer Setup F10 Utility prevents access to the computer when power is connected unless you specify the password When a power on password is set the Computer Setup F10 Utility presents Password Options in the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled you must enter the password when the computer is powered on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled you must enter the password The password must also be entered each time the computer is restarted When Network Server Mode is enabled the password prompt is not presented during POST but an attached PS 2 keyboard remains locked until you enter the power on password To enable Network Server Mode you must set a power on password under Advanced gt Password Options This option enables the computer to start without requiring the power on password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Ut
38. in equipment damage or data loss 2 Orient the computer so that its right side as seen from the front is facing down and place the computer in the optional stand amp NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand Figure 5 32 Changing from desktop to tower orientation J 3 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 amp NOTE Ensure at least 10 2 cm 4 in of space on all sides of the computer remains clear and free of obstructions ENWW Removing and installing components 95 Front panel I O device assembly This section describes how to remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Disconnect power from the computer see Predisassembly procedures on page 68 Remove the access panel see Removing the access panel on page 71 2 3 Remove the front bezel see Removing the front bezel on page 72 4 Remove the screws that attach the I O device assembly to the chassis as shown in the following figure 1 5 Swing the assembly into the chassis to release it from the front panel as shown in the following figure 2 Figure 5 33 Disconnecting the front panel I O device assembly 96 Chapter5 Replacing components ENWW 6 Disconnect the front panel I O device assembl
39. of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in minutes 148 Chapter6 Diagnostics and troubleshooting ENWW 5 Click the Start Test button to start the testing The Status tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions ENWW Self troubleshooting with HP Vision Diagnostics 149 Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test The color coded status are black blue green red and orange The Status tab colors are e Waiting black when no test is running e Running blue when at least one test is currently running e X Passed green when all tests have run successfully meaning that no hardware error or defect was detected e Failed red when the tests have detected at least one error with your system e Canceled orange when the test scenario has been explicitly canceled in which case no pass or fail conclusion can be drawn The available data is e Current Loop Shows the current execution loop out of t
40. or dissipative floor mats use them on both feet with a maximum of one megohm x 10 resistance between the operator and ground The following table shows protection levels available from static shielding materials Table 5 1 Static shielding protection levels Method Voltage Antistatic plastic 1 500V Carbon loaded plastic 7 500V Metalized laminate 15 000V This section provides guidelines to prevent ESD damage to equipment 62 Chapter 5 Replacing components ENWW Grounding the work area To prevent static damage in the work area Cover the work surface with approved static dissipative material Use a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only in static free work areas Disconnect power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are ENWW Antistatic tape Antistatic smocks aprons
41. pauses for two seconds On some models a Boot Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the computer from Boot Block Recovery mode ENWW To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the CD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the computer If no BIOS image CD or USB media is found you are prompted to insert one and restart the computer If a setup password has been established the Caps Lock light illuminates and you are prompted for the password 4 Enter the setup password If the computer starts from the CD or USB media and successfully reprograms the ROM three keyboard lights illuminate A rising tone series of beeps also signals successful recovery 5 Remove the CD or USB media and power off the computer 6 Restart the computer Desktop management 47 Workstation security This section provides information about providing system security through asset tracking password security hard disk drive locking and chassis locks Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager HP SIM HP CMS or other systems management applications
42. section A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 4 If necessary remove the bezel blank See Remove bezel blanks on page 78 82 Chapter 5 Replacing components ENWW 5 Install four M3 metric guide screws in the lower holes on each side of the drive Either re use the Screws used by your previous optical drive or use the extra HP provided guide screws mounted on the front of the chassis See Locate extra guide screws on page 79 A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 5 14 Installing Guide Screws in the Optical Drive o 6 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 5 15 Installing the Optical Drive ENWW Removing and installing components 83 7 Rotate the drive cage to its upright position Figure 5 16 Rotating the Drive Cage Up 8 Ifa cable is not already present and connected a Connect the SATA data cable to the system board connector labeled SATA1 Route the data cable through the cable guides There are two cable guides that keep the data cable from
43. select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence The following options are available e Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times e Totaltesttime hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests e Stop at first error Check this option to stop test execution as soon as one error is encountered The following Test Controls exist e Select All Unselect All button This button toggles to select or unselect all the tests from the test selection tree e Expand Collapse button This button toggles to expand or collapse the test selection tree e Start Test button Click this button to start executing all selected tests HP Vision Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status A WARNING Once started do not reboot or power off your computer until all the tests have been completed To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number
44. serious injury read the Safety amp Comfort Guide It describes proper computer setup posture health and work habits for computer users and provides important electrical and mechanical safety information This guide is located at http www hp com ergo e WARNING Ifa productis shipped in packaging marked with this symbol T the product must always be lifted by two persons to avoid personal injury due to product weight A CAUTION Static electricity can damage the electronic components of the computer Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object A CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage the system board Contact an HP authorized reseller or service provider to install the processor If you plan to install the processor yourself read all of the instructions carefully before you begin Failure to follow the computer preparation instructions can result in an improperly installed processor causing extensive computer damage Processor socket pins are delicate and bend easily Use extreme care when placing the processor in the socket A CAUTION To prevent damage to the computer observe the following Electrostatic Discharge ESD precautions while performing the system parts removal and replacement procedures Work on a static free mat
45. straight up and out of the chassis as shown in the following Removing and installing components 103 6 Disconnect the system fan assembly cable from the system board as shown in the following figure Figure 5 42 Disconnecting fan wires 7 Remove the fan assembly by pushing in on the four release tabs on the front of the chassis 1 and then sliding the fan assembly into the chassis until you can lift it out Figure 5 43 Removing the fan assembly Installing the system fan assembly To install the system fan assembly reverse the removal steps 104 Chapter 5 Replacing components ENWW Memory This section presents memory module DIMM configuration information and removal installation procedures Supported DIMM configurations The computer supports these DIMM configurations e Four DIMM slots e Memory configuration from 1 GB to 16GB e No support for mirroring e No support for DIMM sparing e Error checking and correcting ECC and non ECC DIMMs are supported DIMM installation guidelines e Install only HP approved DDR3 DIMMs A CAUTION HP ships only DIMMs that are electrically and thermally compatible with this computer Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP e For ECC DIMMs use only industry standard ECC unbuffered DIMMs See hitp www hp com go quickspecs to find which DIMMs are compatible with the computer DIMM installation order The nu
46. the top panel or side of the computer near the serial number label On some computers it is located on the bottom of the computer Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see hittp www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty ENWW Locating warranty information 127 Diagnosis guidelines If you encounter a problem with the computer monitor or software the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action Diagnosis at startup Verify that the computer and monitor are plugged into a working electrical outlet Remove all diskettes CDs or USB drive keys from your system before turning it on Verify that the computer is turned on and the green power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the mon
47. to an auto sense or analog mode If you set analog as the Output Mode external digital speakers do not function until you change the output mode back to an auto sense or digital mode Sound occurs intermittently Processor resources are being Shut down all open processor intensive applications used by other open applications Workstation appears to be locked The hard disk might be full 1 Before recording be sure there is enough free space up while recording audio on the hard disk 2 Try recording the audio file in a compressed format Solving printer problems Table 6 6 Printer problems Problem Cause Solution Printer does not print Printer is not turned on and Turn the printer on and be sure it is online online The correct printer driver for 1 Install the correct printer driver for the application the application is not installed Try printing using the MS DOS command DIR C gt printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you Make the proper network connection to the printer might not have made a connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly Self troubleshooting with HP Vision Diagnostics Hewlett Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or te
48. to disable or specify a weekday and time for BIOS power on Processors Enables disables these options e Hyper Threading Provides processor parallelization such that the operating system treats one processor as two Active Cores 1 2 or All Cores Selects a single core or multiple cores per socket Not available on some configurations e Limit CPUID Maximum Value to 3 Enable or Disable Sets the number of allowable CPU IDs Onboard Enables you to set resources IRQ DMA I O Rate for or disable onboard system devices such Devices as serial port and diskette controller Operating system parameters generally override Onboard Devices settings PCI VGA Configures graphics cards per computer slots In multi graphics card configurations this option Configuration designates one card as primary graphics and the other card as secondary graphics Il J M c A GRE O N RR ENWW The Computer Setup F10 Utility 37 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Chipset Enable disable these options Memory e PCI SERR Generation Enable or Disable Controls PCI SERR generation for ill behaved PCI add in cards that can generate SERR spuriously e PCI VGA Palette Snooping Enable or Disable Controls PCI
49. up to 95W These processors incorporate an integrated 2 channel memory controller microarchitecture improvements integrated graphics and L3 caching to improve performance In addition the computer uses Intel DMI interface to connect the processor to the I O controller Memory technology The computer dual in line memory modules DIMMs are based on DDR3 1333MHz technology and are error checking and correcting ECC Two direct attach memory channels permit low latency access and fast data transfer to improve performance System memory sizes up to 16GB using 4GB DIMMs are supported NOTE To optimize performance distribute the DIMMs across both memory channels See Memory on page 105 for more information Graphics The system supports multiple graphics cards as long as the total power usage of all graphics cards is less than 45W and the total of all I O power usage is less than 80W 2 Chapter 1 Product overview ENWW Expansion card slots The computer provides multiple graphics and I O slots one full PCle Gen2 x16 one PCle x16 4 one PCle x1 and one PCI 32 33 These slots provide extra I O bandwidth for high speed I O cards amp NOTE The total of all graphics cards cannot exceed 45 W and the total I O power usage cannot exceed 80W Additional features ENWW The computer provides these additional features Ten external and four internal USB 2 0 ports A 240W power supply that is 89 efficient and pe
50. you do so the system board can be damaged and the warranty voided Ensure that you can tell which power cable connects to the PCle x16 graphics card and which power cable connects to the system board These two cables have different pin counts and different colors The PCle power cable has a 6 pin black connector and the CPU power cable has an 4 pin white connector To see a picture ofthe PCle cable and where it must be connected see Removing and installing expansion cardson page 112 Internal USB 1 2x5 Pin Signal 9 1 1 5V 2 5V ooo O 3 USB6 oo 8 O80 4 USB9 CAUTION Possible equipment damage 5 USB6 The 2x5 connector can be mated to either 6 USB9 a wide 2x5 option cable connector or a narrow 1x5 option cable connector 7 GND To prevent damage to the connectors 8 GND always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 9 not keyed 2x5 connector pin 9 is not keyed on the connector 10 DETECT 174 Appendix A Connector pins ENWW Internal USB 2 2x5 Pin Signal 9 4 1 5V 2 5V oo co Oo 3 USB7 oo o ou 4 USB8 CAUTION Possible equipment damage 5 USB7 The 2x5 connector can be mated to either 6 USB8 a wide 2x5 option cable connector or a narrow 1x5 option cable connector 7 GND To prevent damage to the connectors 8 GND always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 9 not keyed 2x5 connector pin 9 is no
51. 3 Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 124 Chapter5 Replacing components ENWW 6 Diagnostics and troubleshooting ENWW This chapter describes the tools available for diagnosing and troubleshooting system issues and includes these topics Topics Calling technical support on page 126 Locating ID labels on page 126 Locating warranty information on page 127 Diagnosis guidelines on page 128 Troubleshooting checklist on page 130 HP troubleshooting resources and tools on page 131 Troubleshooting scenarios and solutions on page 134 Self troubleshooting with HP Vision Diagnostics on page 141 Diagnostic codes and errors on page 152 p smmmes 125 Calling technical support Attimes you might encounter an issue that requires technical support When you call technical support e X Have the computer readily accessible e Write down the computer serial numbers product numbers model names and model numbers and have them in front of you e Note any applicable error messages e Note any add on options e Note the operating system e Note any third party hardware or software e Note the details of
52. CK Hood lock solenoid black P125 HSENSE Hood sensor P126 PAR Flying parallel port black P150 MEDIA Media card reader P151 MEDIA2 Media card reader 176 Appendix B System board designators ENWW Designator Silk screen Component Description P160 SATAPWR1 HDD power black XBT1 XBT1 BAT Battery holder XMM1 XMM4 XMM1 XMM4 Memory slots DIMM1 DIMM4 XU1 XU1 Primary CPU socket ENWW 177 C Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer Never immerse any component in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer before cleaning the keyboard mouse or air vents Always disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the computer case Follow the safety precautions presented in the Service Considerations section before cleaning the computer To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required because the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the computer with a clean l
53. Chassis lock Access panel Airflow guide Expansion Heatsink cards or DIMMs Removing the cable lock optional ENWW If a cable lock is installed on the computer remove it before servicing the computer Removing and installing components 69 Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 70 Chapter 5 Replacing components ENWW Access panel Before accessing the internal components of the computer you must remove the access panel This section describes how to remove and install the access panel Removing the access panel A WARNING Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer access panel To remove the access panel 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove locks that are present such as a cable lock 3 Pull up on the handle 1 and then rotate the panel away from the chassis 2 as shown in the following figure Figure 5 3 Removing the access panel Installing the access panel To install the access panel 1 Align the front edge of the access panel with the slot on the front of the chassis 2 Rotate the back of the panel down onto the chassis then press firmly until the latch engages ENWW Removin
54. D Invalid electronic serial number No electronic serial number is stored with the system To assign a serial number select Security System IDs in the Computer Setup F10 Utility ERROR Invalid electronic serial number no number No electronic serial number is stored with the system To assign a serial number select Security System IDs in the Computer Setup F10 Utility ERROR An unsupported processor is installed System halted ERROR A processor requiring too much power is installed System halted Unsupported processor detected Unsupported processor detected Replace the processor Replace the processor Invalid electronic serial number Incorrect serial number registered in the system To assign a serial number select Security System IDs in the Computer Setup F10 Utility Network Server Mode Active and No Keyboard Attached Keyboard not detected Verify that a functioning keyboard is attached to the computer Processor initialization fails Processor defective Replace the processor Diagnostic codes and errors 161 7 Configuring RAID devices This chapter describes how to configure SATA RAID devices on all Z series computers and includes these topics Topics Maximum hard drive configurations on page 162 Configuring SATA RAID devices on page 163 For additional information about configuring RAIDs see http www hp com support RAI
55. D FAQs For information about preparing the computer for RAID configuration see http www hp com support workstation manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP computers for RAID configurations amp NOTE This section applies to internal computer configurations that do not use add in cards and JBODs XX TIP Use the table values to determine computer specific maximum number of hard drives as discussed the sections below Table 7 1 Maximum hard drives Workstation SATA hard drive SATA SFF hard drive Z800 5 6 Z600 3 4 Z400 4 4 Z200 3 0 Z200 SFF 2 2 Small form factor hard drive 162 Chapter 7 Configuring RAID devices ENWW Configuring SATA RAID devices This section describes how to use the Intel Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes The following SATA RAID configurations are supported on this computer e Upto the computer specific maximum number of internal SATA hard disk drives and eSATA drives if you use an optional eSATA bulkhead cable e Intel Rapid Storage Manager IRSM for Windows If only a single HDD is attached the Intel Rapid Storage Manager option ROM does not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached opt
56. ENERGY STAR guidelines for energy efficiency The following logo appears on all ENERGY STAR qualified computers ENERGY STAR The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories One way products achieve this energy efficiency is by reducing power consumption when not being used through the Microsoft Windows Power Management feature The Power Management feature enables the computer to enter a low power or sleep mode after a period of inactivity When used with an external monitor that is ENERGY STAR qualified this feature also supports the similar power management features of the external monitor To take advantage of this energy savings e The Power Management feature has been preset to suspend the computer to a sleep state after 30 minutes of inactivity e The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard and so on when configured with Wake On LAN WOL enabled the computer can also be woken by a network signal See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature http www energystar gov p
57. F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it When the key icon appears on the monitor enter the setup password and press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must restart the computer before you can continue Changing a power on or setup password To change a power on or setup password 1 2 3 5 Restart the computer To change the power on password go to step 4 To change the setup password as soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it When the key icon appears enter the current password a slash or alternative delimiter character the new password another slash or alternative delimiter character and the new password again as shown current password new password new password For information about the alternative delimiter characters see National keyboard delimiter characters on page 55 Type carefully For securit
58. Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17 Updating 17 drives removal and replacement 76 Fan system 103 front bezel removing blanks 78 HP Backup and Recovery 25 HP resources Locating iii Product diagnostics 180 Product documentation 180 Product information 180 Product support 180 Product updates 180 Weblinks 180 M media card reader removal and replacement 76 Microsoft Windows Setting up 16 Transferring files 17 monitor Windows 134 N Novell SLED Restoring 22 Setting up 16 0 Operating system setup Microsoft Windows 16 Red Hat Linux 16 Operating system setup Novell SLED 16 P Power supply Currents 8 Power consumption 9 Resetting power supply 10 Specifications 9 System fans 10 Voltages 7 Product features Computer components 1 ERP compliance mode 13 Front panel components 5 HP Cool Tools 14 Hyper threading 13 Physical characteristics 7 Rear panel components 6 SATA Power Management 13 System board architecture 1 Turbo Boost 14 Product overview iii ENWW R Windows Vista Red Hat Linux Restoring 22 Setting up 16 Setting up 16 removal and replacement Windows XP drives 76 Restoring 22 removing Setting up 16 bezel bla
59. POST Messages Enables or disables the splash screen during POST e F9Prompt Displayed or Hidden Selecting Displayed displays the F9 Boot Menu during POST Selecting Hidden prevents the text from being displayed However pressing F9 still accesses the boot menu e F10 Prompt Displayed or Hidden Selecting Displayed displays F10 Setup during POST Selecting Hidden prevents the text from being displayed but pressing F10 still accesses the Setup screen e F12 Prompt Displayed or Hidden Selecting Displayed displays F12 Network Service Boot during POST Selecting Hidden prevents the text from being displayed but pressing F12 still forces the computer to attempt booting from the network e Option ROM prompt Enable or Disable Enabling this feature causes the computer to display a message before loading options ROMs e Remote Wakeup Boot Source Enables you to set the remote wakeup boot source as E Local Hard Drive o Remote Server e X After Power Loss On Off Previous State Enabling this option directs the previous state to be the default e POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup F10 Utility BIOS Power On Enables you
60. Pin Signal 1 Data 2 Unused Aya 3 Ground O g BU 4 5VDC 5 Clock 6 Unused Mouse Pin Signal 1 Data Unused ga v 3 Ground Ll D an 4 5VDC Clock 6 Unused RJ 45 Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 Transmit Data TX RX 0 2 Transmit Data TX IRX 0 3 Receive Data TX RX 1 E E 4 Unused TX RX TE 5 Unused RX RX 2 6 Receive Data TXRX 1 7 Unused TXIRX 3 8 Unused TX IRX 3 170 Appendix A Connector pins ENWW ENWW USB Pin Signal 1 5 VDC lt 2 Data 3 Data 4 Ground Microphone cable 6 35 MM 1 8 inch Pin Signal 1 Tip Audio 123 amp r U 2 Ring Power 3 Shield Ground Headphone cable 6 35 MM 1 8 inch Pin Signal 1 Tip Audio Left 123 amp r J I 2 Ring Audio Right 3 Shield Ground Audio line in cable 6 35 MM 1 8 inch Pin Signal 1 Tip Audio In Left 123 Aa e s 2 Ring Audio In Right 3 Shield Ground Line out audio cable 6 35 MM 1 8 inch Pin Signal 1 Tip Audio Out Left 123 a o gt 2 Ring Audio Out Right 3 Shield Ground SATA drive P15 P1 S7 S1 Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power 171 SATA drive P15 P1 S7 S1 Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S3
61. Replace the system board 110 Out of memory space for Option ROM for a device could not run Run the Computer Setup F10 Utility to disable option ROMs because of memory constraints unneeded option ROMs and to enable ACP1 USB Buffers at Top of Memory 162 Systems Options Error 163 Time and Date Not Set e Invalid time or date in LP configuration memory e RTC battery might need replacement 2 e CMOS jumper might not be properly installed Set the date and time from the Control Panel or in the Computer Setup F10 Utility depending on the operating system If the problem persists replace the RTC battery 156 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 9 POST error messages continued Screen message Probable cause Recommended action 164 Memory Size Error Memory configuration is incorrect 1 Run the Computer Setup F10 Utility or the Windows utilities 2 Verify that the memory modules are installed properly 3 If third party memory has been added test the memory configuration using HP memory 4 Verify the memory module type 201 Memory Error RAM failure 1 Run the Computer Setup F10 utility or the Windows utilities 2 Be sure that memory modules are installed correctly 3 Verify the memory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 Ifthe error per
62. VGA Palette Snooping for compatibility purposes e Memory Mode Interleave Sets interleave mode for dual socket computers Device Options Enables you to set the following device options e Num Lock State at Power On On or Off e S5 Wake on LAN Enable or Disable e Multiprocessor Activates a single core e Unique Sleep State Blink Rates Enable or Disable e Internal speaker e Monitor Tracking Enable or Disable e NIC PXE Option ROM Download Enable or Disable e SATA RAID Option ROM Download Enable or Disable IA EEEPCUR TDORMPPqQURMCPCMUMEER VI c X JDam SH ENM co HN JI 1 Available on selected models These options should be used by advanced users only 38 Chapter4 System management ENWW Desktop management This section summarizes capabilities features and key components of computer management Ef NOTE Support for specific features described in this guide can vary by model and software version ENWW including Topics Initial computer configuration and deployment on page 40 Installing a remote system on page 40 Replicating the setup on page 41 Updating and managing software on page 43 HP Client Manager Software on page 43 Altiris Client Management Solutions on page 43 System Software Manager on page 45 Proactive C
63. While handling a drive avoid touching the connector For more information about preventing electrostatic damage see ESD information on page 61 To prevent possible ESD damage when the drive is installed connect the drive power cable before connecting the data cable This discharges accumulated static electricity through the drive power cable to the computer chassis e When inserting a drive do not use excessive force e A Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery A WARNING Ef NOTE Do not dispose of batteries battery packs and accumulators with general household waste The battery included with the computer provides power to the real time clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 117 This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short the external contacts dispose of in water or fire or expose the battery to temperatures higher than 60 Centigrade 140 Fahrenheit Customer Self Repair ENWW Customer Self Repair enables you to obtain replacement parts and install them on the computer For more information see http www hp com go selfrepair Customer Self Repair 65 Removing and installing component
64. ace the system board 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Be sure that none of the keys are pressed 4 Replace keyboard 5 Replace system board 510 Splash Screen image corrupted Splash Screen image has errors Update system BIOS 511 CPU Fan not detected 512 Chassis fan not detected Fan is not connected or is defective Fan missing disconnected or defective 1 Reseat the fan cable 2 Reseatthe fan 3 Replace the fan 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 513 Front Chassis fan not detected Front fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 514 Memory fan not detected Memory fan missing disconnected or defective 158 Chapter 6 Diagnostics and troubleshooting 1 Reseat the fan cable 2 Reseatthe fan 3 Replace the fan ENWW Table 6 9 POST error messages continued Screen message Probable cause Recommended action 515 CPU Overtemp Insufficient processor cooling or 1 If necessary add a heatsink to the processor and occurred processor defect ensure proper operation 2 Replace the processor 516 Chipset fan not detected Chipset fan missing disconnected or 1 Reseat the fan cable defective 2 Reseat the fan 3 Replace the fan
65. agnostic utility on a DVD Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the memory diagnostic utility Follow the diagnostic prompts to troubleshoot computer memory Self troubleshooting with HP Vision Diagnostics 145 User interface The HP Vision Diagnostics application provides six major functions accessible through Tabs These functions are Survey Your current system hardware information Test List all diagnostics available for your system Tests are started there Status This screen shows progress and status of currently running diagnostics History All past diagnostics runs and status are listed there Errors All past diagnostics failures are listed there Help User help about HP Vision Diagnostics There are also some common operations that are part of the utility They include Survey tab Exit Diagnostics button This button will close HP Vision Diagnostic application and reboot your system Any running test will be aborted Reload button If available this button will rescan your system hardware and reload the diagnostics without the need to restart your entire system Save button If available save your system survey test history or error data as an HTML file to a floppy disk or a USB key drive The Survey tab shows your system hardware information organized into eleven Categories for example P
66. al system components to cool before touching A CAUTION When the computer is plugged in the power supply has voltage applied to the system board even when the computer is powered off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 8 9 Using the 1 i Shut down the operating system power off the computer and any external devices and then disconnect the computer power cord and external devices from power outlets Disconnect the keyboard monitor and other external devices that are connected to the computer Remove the access panel CAUTION Before pressing the Clear CMOS button back up your computer CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu Locate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance locating the CMOS button and other system board components see th
67. an override to log into the computer a useful feature for a network administrator amp NOTE You can only clear the passwords with the password jumper Clearing CMOS does not clear the passwords A CAUTION Before pressing the Clear CMOS button back up your computer CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 166 Chapter 8 Configuring password security and resetting CMOS ENWW Resetting the password jumper Use the following procedure to disable the power on or setup password features and clear the power on and setup passwords A WARNING To reduce the risk of personal injury from electrical shock and hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply has voltage applied to the system board even when the computer is turned off Failure to disconnect the power cord can result in damage to the system A CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object
68. and time e Set view change or verify the computer configuration including settings for CPU graphics memory audio storage communications and input devices e Modify the boot order of installed mass storage devices such as SATA optical disk drives network drives LS 120 drives and USB boot devices e Configure the boot priority of SATA hard drive controllers e Enable or disable Network Server Mode which enables the computer to start the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the computer the keyboard and mouse remain locked until the power on password is entered e Enable or disable POST Messages to change the display status of POST messages POST Messages disabled suppresses most POST messages such as memory count product name and other nonerror text messages If a POST error occurs the error is displayed regardless of the mode BIOS ROM 29 selected To manually switch to POST Messages Enabled during POST press any key except F1 through F 12 e Specify an Ownership Tag which appears when the computer is powered on or restarted e Specify the Asset Tag or property identification number assigned by the company to this computer e Enable power on password prompts during system restarts warm starts and power on e Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices ar
69. any blinking LEDs on the front of the computer e Note the applications you were using when you encountered the problem amp NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the computer If the computer has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the computer NOTE On most models the serial number and product number labels can be found on the top panel or side of the computer and at the rear of the computer For a listing of all worldwide technical support phone numbers visit http www hp com support select your region and click Contact HP in the upper left corner Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each computer Typically each HP Workstation has two unique serial number labels 1 and a Certificate of Authentication COA label 2 as shown in the figure below Figure 6 1 Workstation label locations 126 Chapter6 Diagnostics and troubleshooting ENWW In general the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer your computer may look different Keep this number available when contacting customer service for assistance A product number is generally located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on
70. at you removed during the Predisassembly procedures on page 68 ENWW Removing and installing components 113 Installing an expansion card Visit http www hp com go quickspecs to learn which graphics cards are supported in the computer how much memory each graphics card includes and graphics card power requirements To install an expansion card 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the figure below Figure 5 52 Releasing the retention clamp 114 Chapter 5 Replacing components ENWW 4 Remove the expansion card slot cover by pulling it up out of the chassis X TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside Figure 5 53 Removing the slot cover 5 Angle the expansion card to Insert it into the expansion card guide 6 Align the PCle card keyway with the slot key and then firmly seat the card in the slot as shown next Figure 5 54 Inserting the expansion card 7 Close the expansion card retention clamp by rotating it downward e Ifthe PCI retention clamp does not close
71. ating system starts incompatible with your 2 After the operating system starts change the display settings to match those supported by your graphics graphics card and monitor card and monitor 3 Refer to your operating system and graphics card documentation for information about changing display settings Power LED flashes red 6 times Prevideo graphics error For systems with a graphics card once every second followed by a 2 second pause and then the computer beeps 6 times 2 1 Reseatthe graphics card If the card requires external power make sure the power cable is properly connected 3 Replace the graphics card 4 Replace the system board Monitor does not function when Monitor without Energy Saver Disable the monitor Energy Saver feature used with Energy Saver features capabilities is being used with Energy Saver features enabled Dim characters The brightness and contrast Adjust the monitor brightness and contrast controls controls are not set properly Cables are not properly Verify that the graphics cable is connected to the graphics connected card and the monitor Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit or resolution cannot be set upgraded the correct video download and install the latest drivers for your graphics drivers might not be loaded card from http welcome hp com country us en support html Monit
72. ble 6 4 Display problems continued Problem Cause Solution Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Flat panel monitor s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s onscreen display menu Manually synchronize the Clock and Clock Phase onscreen display functions 3 Download SoftPaq SP22333 to assist with the synchronization Some typed symbols do not appear The font you are using does Use the Character Map to locate and select the appropriate correctly not support that symbol symbol Select Start gt All Programs Accessories gt System Tools Character Map You can copy the symbol from the Character Map into a document Solving audio problems Table 6 5 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones Software volume control is turned down The external speakers are not turned on Double click the Speaker icon on the taskbar and use the volume slider to adjust the volume Turn on the external speakers External speakers plugged into the wrong audio jack See your sound card documentation for proper speaker connection
73. cable See http www hp com support 4 Backup contents and replace the hard disk drive 1783 Fixed Disk 0 1 locked Hard disk drive failure Diagnose the hard disk drive and replace it if necessary 1796 SATA Cabling Error Missing or improperly attached cable Verify that a cable is attached Reattach the cable 1797 SATA Drivelock is not SATA Drivelock is not supported in Disable RAID mode or disable SATA drivelock supported in RAID mode RAID mode 1801 Microcode Update Unknown or unsupported processor The microcode update failed Check the processor Error stepping stepping to ensure it is a supported stepping If it is contact HP Support 1802 Processor Not The system board does notsupportthe Replace the processor with a compatible one Supported processor 160 Chapter6 Diagnostics and troubleshooting ENWW ENWW Table 6 9 POST error messages continued Screen message Probable cause Recommended action 1803 Processor feature set is insufficient for current system settings 1804 A processor feature and the memory configuration are incompatible Processor feature set is insufficient for current system settings The BIOS settings do not match the support provided by the processor A processor feature is incompatible with the memory configuration Change the BIOS settings or upgrade the processor Restore the previous memory configuration ERROR Invalid 1394 GUI
74. cated Provides these options Setup e Save to Removable Media Saves the computer configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank 1 44 MB diskette or to a USB device e Restore from Removable Media Restores the computer configuration from a diskette or a USB device Default Setup Provides these options e Save Current Settings as Default Saves the current settings as default settings for the next operation e Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation Apply Defaults and Exit 32 Chapter4 System management Restores the default settings defined in Default Setup ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Ignore Changes Exits computer setup without applying or saving changes and Exit Save Changes Saves changes to system configuration and exits the computer setup and Exit Storage Device Lists installed non SCSI storage devices except SATA devices and provides options for obtaining Configuration specific information about each device e Hard Disk Provides information about the hard disk drives in the computer It is available in IDE Mode only e CD ROM Provides information about the optical disk drives in the computer IDE mode only e Diskette Type for legacy diskette drives only ldentifies the highest capa
75. ccceeeeeeeseecceeeceseseeccceceeenseeececeeeeeenenseaeeceneneneeaees 45 Proactive Change Notification sssssssssseeeennm nennen nennen 45 oubscriber s Cholce 5 Hee ete Le ter E ER ENERE IR les ACH ADHERE E RE MEL ESL TAN SERREER SUMAR E TFC ERE TRUE 45 ROM Flash p i 46 Remote ROM Flash uerit e ER NER RS a aa ai iaa aa din 46 alueidr mc EE 46 FailSafe Boot Block ROM sssssssssssesessss eene Iren nnns nE n nnn nnne 47 Recovering the computer from Boot Block Recovery mode 47 Workstation ein 48 Asset tracking Jer ecol ea caseo e tutes ee exuta epa Fee ea ERR cea pex 48 SATA hard disk drive security sssssssssseeeemennn 49 DriveLock applications ssssssemRRH 50 SING DIIVELOCK Ge 50 Password Security tc cicissotcciiisecodectiinssacenees aon ne MEE De E E RR EE De ERRARE EY nance 52 Establishing a setup password using Computer Setup F10 Bul 52 Establishing a power on password using computer setup 53 Entering a power on password ssssssssssR e 53 Entering a setup password ssssssss nn 54 Changing a power on or setup password seeeseseeeessess 54 Deleting a power on or setup password ssssssssssssssss 55 National keyboard delimiter characters s
76. cedures on page 68 Cable management ENWW The Z200 Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer Follow good cable management practices when working inside the computer e Keep cables away from direct contact with major heat sources like the heat sink The air flow guide has a cable guide that lets you route cables safely around the heatsink e Donotjam cables on top of expansion cards or DIMMs Circuit cards and DIMMs are not designed to take excessive pressure e Keep cables clear of movable or rotating parts like the power supply and drive cage to prevent them from being cut or crimped when the component is lowered into its normal position e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires e Some flat ribbon cables come prefolded Never change the folds on these cables Removing and installing components 93 e Do not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing When removing the power supply power cables from the co
77. chnical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems This diagnostic tool should be used to help determine hardware failures Accessible by either CD or USB key these diagnostics run outside ENWW Self troubleshooting with HP Vision Diagnostics 141 the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware HP Vision Diagnostics benefits are e Capture complete system configuration information that can be shared as an HTML file including o System serial number o System product number o System BIOS revision o Memory size and configuration o Processor information o Storage device information and configuration o Graphics audio communications information and configuration o And more e Comprehensive list of diagnostic test available with new added features o Highly configurable testing options quick complete custom interactive non interactive o Specific failing memory DIMM identification o Tests video card memory o Launches DST Smart tests for both SATA and SAS drives o Many other tests and diagnostics e Diagnostic Failure Code Output A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system e Easytouse uses similar user interface as previous field diagnostics HP Insight Diagnostic
78. city media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed e Default Values Resets devices to their default configuration SATA is the default o Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifies the active data transfer mode Options subject to device capabilities are Max UDMA PIO 0 Max PIO Enhanced DMA and Ultra DMAO Max UDMA is the default Translation Mode Enables the BIOS to determine the translation mode used to configure a formatted SATA or USB mass storage device This prevents you from needing to know how the mass storage device was formatted Options are Automatic Bit Shift LBA Assisted Use Cylinders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options e Removable Media Boot Enables and disables the ability to start the computer from removable media e Legacy Diskette Write Enables and disables the ability to write data to removable media e SATA Emulation Sets the SATA emulation mode with the following options RAID AHCI both the RAID and AHCI OPROMs e
79. compliance mode 1 Press F10 during start up 2 Select Power gt Hardware Power Management gt ERP Compliance Mode and then select Disable Press F10 to accept the change 4 Select File gt Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products services and information that is easier to access for all customers including customers with disabilities and age related limitations HP products with Windows 7 Windows Vista Business and Microsoft Windows XP Professional preinstalled are designed for accessibility These products are tested with industry leading Assistive Technology products For more information see http www hp com accessibility Hyper threading This HP computer supports Hyper threading Hyper Threading Technology HTT is an Intel proprietary technology used to provide process parallelization The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle A processor with Hyper Threading enabled is treated by the operating system as two processors instead of one Hyper threading relies on support in the operating system as well as the CPU SATA Power Management SATA Power Management enables or disables SATA bus and or device power management ENWW Computer specifications 13 Intel Turbo Boost Technology The HP Z Workstation series supports Intel Turbo Boost
80. computer c ccceeccece cee eee eee aaa a ai aa aaa aai 19 Updating the computer after first boot cccceceeecseecececeeeeeeeeeeeeeeeeeeeeeeeeeeteeeetteeeteteeeeieees 19 Upgrading the BIOS ssssssssseseseenenee nennen nennen nennen nnne nennen nennen 19 Determining current BIOS sercis E eene nnns 20 Upgrading BIOS iet t act e acd det Era de E rede rus 21 Upgrading device drivers ssssssessseennn eee nnne nen ener nennen 21 3 Restoring the operating System cis cece erai ieee rho xao edP puo vio dE Pro vx iS dE pa EE xb die epos ck adde epu REA I di Ee pP FCR E FeEP S ERIS E pnE RE IUS 22 Restore ze 22 Ordering backup softWare Linien Ehre dedii deas de La cues AVE ERE dde REA ERR an Nee LL Oden rbd Eden E daa 23 Restoring Windows 7 or Windows Vista ssssssesseeeeenee nemen mnn nnnm nnns 23 Ordering the RestorePlus media sssssssseses eene nenne 23 Restoring the operating system sssssesssseneeeenee nennen nnns 23 Restoring Windows XP Professional sss eem eene ennemis 24 Creating RestorePlus media op rrr tm epe rd ote ENEE SERRAS 24 Creating HP Backup and Recovery HPBR media ssssseeeeenn 25 Restoring the operating system ssssssessss enne 26 Using RestorePlus idee ttem cree EET eco avandia tein ide 26 Up Enlzsipe I E 26 Using the recovery partition
81. computer as shown in the following figure Your computer might look different than the one shown Figure 1 5 Proper computer ventilation 15 24cm 6in P um 15 24cm 6in wu P 15 24cm 6in 15 24cm 6in e Ensure that the ambient air temperature surrounding the computer falls within the published limit amp NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit is 30 C e Forcabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed published limits e Neverrestrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes as shown in the following figure Figure 1 6 Proper computer placement El ENWW Computer specifications 15 2 Setting up the operating system This chapter provides setup and update information for the computer operating system It includes these topics Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the computer on page 19 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the computer
82. configuration tool and can be used for the following tasks e Deploying a software image on new PCs e Formatting a hard disk drive e Installing application software or drivers e Updating the operating system application software or drivers To initiate a remote system installation press F12 when F12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the onscreen instructions to continue the installation process The default boot order is a BIOS configuration setting that can be changed to always attempt a PXE boot 40 Chapter4 System management ENWW Replicating the setup This section provides information about replicating the computer setup Copying a setup configuration to a single computer A CAUTION A setup configuration is model specific File system corruption can result if source and ENWW target computers are not the same model To copy a setup configuration 1 2 Select a setup configuration to copy and then restart the computer As soon as the computer powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE f you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select File gt Replicated Setup Save to Removable Med
83. crews from the old hard drive and install them in the new hard drive Figure 5 10 ENWW Removing and installing components 79 Table 5 6 Extra Guide Screw Locations No Guide screw color Device 1 Black M3 Metric Screws Optical disk drives SSDs small form factor hard drives 6 3cm 2 5in media card reader 2 Silver 6 32 Standard Screws 8 9cm 3 5in hard disk drives front bezel security There are at total of five extra silver 6 32 standard screws Four are used as guide screws for a secondary hard drive The fifth is used for bezel security Carefully handle hard disk drives A CAUTION Take proper precautions when handling hard disk drives to prevent loss of work and damage to the computer or drive e A Always follow the Predisassembly procedures on page 68 which include shutting down the operating system turning off the power and unplugging the power cord Never remove a drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector e Handle a drive carefully do not drop it e Do not use excessive force when inserting a drive e X Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers e l fyou must mail a drive use a bubble pack mailer or other protective packaging and label the package Fragile Handle With
84. d dee a dad 133 Customizing the monitor display sssse 134 Troubleshooting scenarios and solutions sssssssssssseeeene eee 134 Solving minor problerris hues 2 eerie ettet pee oltre ere d eel eee eee eee pk Le ek Lie ra ed 134 Solving diskette probans 2 3 rt rete etti cdi e de bete doe ete o 136 Solving hard drive problems sssesssssseeeennnem meer 137 Solving display problems e iera aeea aara aena ra Ee n O E EEA AERE EA e AAAA EE enne 138 Solving AUdIOPrODIOMS vex zione a AE E a O A tie toe gate 140 Solving printer problems ccccccecceceeeeeee cess eeeeeeaceaaeeaeeaeceeeeeeeeeeedeeesseecensecineeeaeeenes 141 Self troubleshooting with HP Vision Diagnostics sssseenm menn 141 OVerVieWa sso doeet Pine 142 Downloading and accessing HP Vision Diagnostics see 144 Accessing HP Vision Diagnostics on the computer ssseeee 145 Creating and using a bootable USB key sssse 145 Creating and using a bootable DVD ssss 145 Using the HP Memory Test utility sem 145 DE gue ancien ee a el ee ae 146 Survey TAD zen deut edet tiet dete endete tty 146 EIE IE 148 Status tabs cocina Re DO tere e er e epe tepore tede 150 History tab eit een EE 150 Eirors tab odio been E dte e 150 Help tab e tedioa ter ete Ip dieit perit et 151 Saving and printing information in HP Vision Diagnost
85. d drive including all partitions To restore Windows 7 or Windows Vista 1 Boot from the RestorePlus DVD to start the RestorePlus process You must start from the RestorePlus DVD to install device drivers and settings 2 Follow the prompts to restore your operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD ENWW Ordering backup software 23 Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system amp NOTE The computer must have a CD or DVD writer installed to create the media set Creating RestorePlus media The RestorePlus kit can be created using the files contained on the hard drive To create the restore media 1 Boot the computer 2 During boot up an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs Select Now 3 An Initial Recovery Point IRP of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media amp NOTE Depending on the options there might be additional DVDs you can create
86. d even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Open the access panel and ensure that all power connections 24 pin Main 4 pin CPU are secure on the system board 2 Check if a device is causing the problem by removing all attached devices such as hard diskette or optical disk drives and expansion cards Power on the computer If the system enters the POST power off and replace one device at a time repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Contact HP for assistance CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseatthe graphics card 2 Verifythe graphics auxiliary power cable is connected if applicable 3 The problem might be on the graphics card Contact HP for assistance Diagnostic codes and errors 153 Table 6 7 Diagnostic lights and audible codes continued Ac
87. d then press Enter Use the left or right arrow key to select Enable To accept the new setting press F10 Use the arrows to highlight File gt Save Changes and Exit and then press Enter Press F10 when prompted 164 Chapter 7 Configuring RAID devices ENWW Creating RAID volumes To create RAID volumes use the Intel Rapid Storage Manager option ROM Configuration utility 1 To enter the Intel Rapid Storage Manager option ROM Configuration utility press Ctrl l when prompted 2 If required refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume 3 Use the up or down arrow key to highlight 1 Create RAID Volume and then press Enter 4 Type the desired RAID volume name in the Name field and then press Tab 5 Use the up or down arrow key to select the RAID level in the RAID Level field and then press Tab 6 If three or more hard drives are installed for workstations that support three or more hard drives a Press Enter to display the Select dialog b Use the up and down arrow keys and Space to mark individual physical as members of the volume c Press Enter to exit the Select dialog and return to the Create Volume Menu dialog 7 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 8 Enter the desired volume size in the Capacity field and then press Tab 9 Press Enter to initiate volume c
88. e Retz E Rare ERR Haee A 107 Installing a DIMM 2 5 1 e creek deci Rabe ode ce PR Dee e bd en eee 108 Expansion card slot identification sssssssssssssse eee 110 Slot identification and description ssssssssssssseeeenees 110 Card configuration restrictions for power supplies ssssssessess 110 Choosing an expansion card slot sss 111 Removing and installing expansion cards essssenn enn 112 Expansion card slot description sssssss HH 112 Removing an expansion card sssssssseeeeeenene enne 112 Installing an expansion card sssssennm eene 114 Battery M 117 Removing the battery esee enn rcd nen RR de ne and 117 Installing the battery sorsoran Aa A PR re did 118 CPU mcg 118 Removing the CPU heatsink eseese niin 118 Installing the CPU heatsink sssse emen 119 CP et eeael 121 Removing a CRU E 121 Installing a CPU ccc cece cece eee ce cece cece eee ee cece eeaaaeaaeaaaeaaecaecceeeeeeeeeeeseeeeeeeeeeeeeetenees 122 System m R 123 Removing the system board ssssssssssseeeenne eene 123 Installing the system board ssssseemne eene 123 Produc
89. e cage 87 Removing and replacing the primary hard drive ssseeeese 88 Cable managemrent oue teet eR eaae p E eh etrs be ia totpade rta Rpg nd 93 Powet cOnnectloris 5 2 e eet EP rae Ph e hada e tu ae dedu 94 Using the Small Form Factor Computer in a Tower Orientation esssesss 95 Front panel I O device assembly sssssssssssseeee enne nennen 96 Removing the front panel I O device assembly ssseeeee 96 viii ENWW Soc 100 Removing the Speaker eati nce EERE 100 Installing the speaker rt nne ocv pet te e end da 100 enimse 101 Removing the power supply ssssssseeee ener 101 Installing the power supply ccccecceeeeeeeeeeeeeeeeee eee eeeeeeecaaeaaaeaaesaeeeeeeeeeeeeeees 102 oystem fan assermibly ioco ryan bee lay actos raa oor e eneloc e as ox E daa Dd rapax rA ed 103 Removing the system fan assembly sss 103 Installing the system fan assembly sssseem 104 Mine 105 Supported DIMM configurations ssessssssnee ns 105 DIMM installation guidelines sseesseem 105 DIMM installation Order eeeentaeee rre nnne indie 105 BIOS errors and warnings sssssssseeeee memes 106 Removing a DIMM irt
90. e designed for cleaning monitors or a clean cloth moistened with water A CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented in the Service Considerations section before cleaning the computer Remove the mouse ball from the housing by removing the retaining plate Clean the mouse ball Pull out any debris from the ball socket and wipe the ball with a clean dry cloth pv om Be Reassemble the mouse ENWW Cleaning the monitor 179 D Locating HP resources This section provides information on the following HP resources for your computer Topics Product information on page 181 e HP Cool Tools e Regulatory information e X Accessories e System board e Serial number and Certificate of Authenticity labels e Linux Product support on page 182 e X Additional information e Technical support e Business Support Center e IT Resource Center e HP Service Center e HP Business and IT Services e Warranty information Product documentation on page 183 e HP user documentation third party documentation and white papers e Product notifications e QuickSpecs e Customer Advisories Security Bulletins Notices Product diagnostics on page 184
91. e following options become available e Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the computer This feature uses the TPM to generate and store the authentication password e Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system Network Service Boot Enables or disables the ability to boot to the network using the F 12 key or the boot order System IDs Provides these options e Asset Tag A 16 byte string identifying the computer e Ownership Tag An 80 byte string identifying ownership of the computer This tag appears on the screen during POST e Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the computer e Keyboard Enables you to set the keyboard locale for System ID entry ENWW The Computer Setup F10 Utility 35 Table 4 1 Computer Setup F10 Utility menu descriptions continued Headin
92. e inaccessible which increases system security e Enable or disable removable media boot ability e Enable or disable removable media write ability if supported by hardware e Replicate the computer setup by saving system configuration information on CD or diskette and restoring it on computers e Execute self tests on specified SATA hard disk drives if supported by the drive 30 Chapter4 System management ENWW Accessing the Computer Setup F10 Utility To access the Computer Setup F10 Utility menu 1 Power on or restart the computer 2 When the display is active and F10 Setup appears in the lower right corner of the screen press F 10 If you do not press F10 at the appropriate time try again Turn the computer off then on and press F10 again to access the utility You can also press the Ctrl Alt Delete keys before starting if you miss the opportunity to press F 10 3 Select the language from the list and press the Enter key In the Computer Setup F10 Utility menu five headings are displayed File Storage Security Power and Advanced 4 Use the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following e Toapply and save changes select File gt Save Changes and then select F10 YES e Toremove changes you have made select Ignore Changes and then select F10 YES e Toresetto factory settings selec
93. e system board layout in the Replacing components section Replace the access panel Reconnect external devices Plug in and power on the computer The system boots to a F1 prompt and displays a message that the date time has changed and that system options have changed Press F1 The system shuts down for three seconds and then powers back on Use the F10 Setup Utility to reset the date and time Computer Setup F10 Utility to Reset CMOS Access the Computer Setup F10 Utility menu When the Computer Setup message appears in the lower right corner of the screen press F10 and then press Enter to bypass the title screen if necessary If you do not press F10 while the message is displayed the computer must be rebooted to access this utility From the Computer Setup F10 Utility menu select File gt Default Setup This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery Choose Restore Factory Settings as Default and the press F10 to accept 168 Chapter8 Configuring password security and resetting CMOS ENWW 5 Select File gt Apply Defaults and Exit and then press F10 to accept 6 Reset the computer passwords and configuration information such as the system date and time amp NOTE This step does not clear the passwords ENWW Clearing and Resetting the CMOS 169 A Connector pins Keyboard
94. ed Use the following table to determine PCle card compatibility Table 5 9 Computer PCle compatibility matrix Slot Mechanical compatibility Electrical compatibility Color 1 PCI 32 bit 33MHz PCI only White 2 x16 connector x1 x4 x8 x16 Black 3 x16 connector x1 x4 White 4 x1 connector x1 Black Removing an expansion card To remove an expansion card 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove any cables connected to the expansion card 112 Chapter 5 Replacing components ENWW 4 Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp 1 as shown below Figure 5 50 Releasing the retention clamp 5 Ifthe card slot has a latch release the latch 1 and then carefully lift the card from the chassis 2 Figure 5 51 Removing the expansion card 6 Install an expansion slot cover if you do not intend to replace the card 7 Close the expansion card retention clamp If the expansion card retention clamp does not close ensure that all cards are properly seated and then try again 8 Replace the access panel see Installing the access panel on page 71 9 Restore all connections and equipment th
95. ee the online documentation provided with the graphics controller utility or the documentation that came with your monitor Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows based computer amp NOTE For Linux troubleshooting information refer to the HP Workstations for Linux User Manual at http www hp com support linux user manual Solving minor problems Table 6 1 Minor problems Problem Workstation appears frozen and does not shut down when the power button is pressed Cause Software control of the power Switch is not functional Possible Solution 1 Press and hold the power button for at least four seconds until the computer shuts down 2 Disconnect the electrical plug from the outlet 3 Restart the computer Workstation seems to be frozen Program in use has stopped responding to commands 1 If possible use the Windows Task Manager to isolate and terminate the offending process 2 Attempt the normal Windows shutdown procedure 3 Restart the computer using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Cursor does not move using the arrow keys on the keypad
96. emory Modules A memory module in the memory Socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify the memory module type 2 Insert the DIMM in another memory socket 3 Replace the module with a DIMM conforming to the SPD standard Diagnostic codes and errors 157 Table 6 9 POST error messages continued Screen message 214 DIMM Configuration Warning Probable cause DIMMs are not installed correctly not paired correctly Recommended action See the service label on the computer access panel for the correct memory configurations and reseat the DIMMs accordingly 215 DIMM Configuration Error 216 Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware 1 Verify how much memory the computer supports 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the computer powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error 304 Keyboard or System Unit Error I O board keyboard controller is defective or is not set properly Keyboard failure 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Repl
97. ensure that all cards are properly seated and then try again e f required by the card connect the auxiliary power cable to the card not illustrated ENWW Removing and installing components 115 8 Replace the access panel see Installing the access panel on page 71 9 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 116 Chapter 5 Replacing components ENWW Battery This section describes how to remove and install the battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years A WARNING This computer includes a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose of in water or fire or expose battery to temperatures higher than 60 C 140 F A CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility amp NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery To remove the battery 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can
98. enter Ef NOTE Third party devices may not be detected by HP Vision Diagnostics ENWW Self troubleshooting with HP Vision Diagnostics 143 Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB and then use it to perform diagnostics on the computer Go to http www hp com Select the Support amp Drivers link Select the Download driver and software radio button Enter your product number in the text box and then press Enter Select your operating system Select the Diagnostic link Locate HP Vision Diagnostics and select Download Bo SM CONO S COND eS After the iso file is downloaded use CD ROM burning software to copy the iso file to an optical medium or USB flash drive 9 When the CD or USB flash drive has the utility installed insert the CD or USB flash drive into the computer while it is on 10 Shut down the operating system and turn off the computer 11 Turn on the computer The system will boot into HP Vision Diagnostics amp NOTE If the system does not boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 Atthe boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the com
99. ess panel has been removed You must enter the setup password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility Setting the side access panel sensor protection level To set the side access panel sensor protection level 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary amp NOTE If you do not press the F10 key at the appropriate time you must restart the computer and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Smart Cover gt Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit Side access panel solenoid lock The side access panel solenoid locks the side access panel to the chassis The solenoid is controlled by a local or remote signal To lock the solenoid set a password for the solenoid lock in the Computer Setup F10 Utility To unlock the solenoid remove the solenoid lock password in the Computer Setup F10 Utility The solenoid lock FailSafe Key available from HP is is a device for manually disabling the solenoid lock You will need the FailSafe Key in case of forgotten password power loss or comp
100. etwork Server Mode Enables network server mode e Password Prompt on Warm Boot Enables a password prompt on a warm boot e Setup Browse Mode Enables read only functionality for password info Smart Cover Enables you to enable and disable the cover removal sensor or to notify you if the sensor is 34 Chapter4 System management activated ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Device Security Makes the following devices available or hidden to the computer e Serial Port e Front USB Ports e Rear USB Ports e Internal USB Ports e System Audio e IEEE 1394 Controller Not available on some models e Ethernet Controller e Ethernet Controller ASF Not available on some models e Legacy Diskette e Embedded Security Device e SATAO n For each device Device Available is the default setting and allows the operating system to access the device Device Hidden makes the device unavailable it is disabled by the BIOS and cannot be enabled by the operating system NOTE An entry for enabling DriveLock appears in the setup menu if the computer has a DriveLock compatible hard disk drive Embedded Security Device This option becomes available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available th
101. f Test LED No Surge tolerant full ranging power supply Yes withstands power surges up to 2000V Power Consumption in sleep mode as 6 watts Power consumption and heat dissipation ENWW Power consumption and heat dissipation specifications are available for multiple configurations To review available specifications see http www hp com go quickspecs To reach zero power consumption unplug the computer from the power outlet or use a power strip with an on off switch For additional information about power saving features see the operating system installation instructions This product is in compliance with U S Executive Order 13221 Computer specifications 9 System fans This computer includes e One front system fan e One power supply fan In addition some graphics cards include onboard fans Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the computer 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 125 3 Reconnect the power cord and restart the computer When you power off the computer through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power consumption feature extends the life of the power supply
102. f the power without operating system interaction can cause data loss 58 Chapter 4 System management ENWW 5 ENWW Replacing components This chapter presents removal and installation procedures for most internal computer components It includes these topics Topics Warnings and cautions on page 60 Service considerations on page 61 Customer Self Repair on page 65 Removing and installing components on page 66 Product recycling on page 124 59 Warnings and cautions A WARNING AN Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce the risk of injury from a hot component enable the surface to cool before touching A WARNING AN Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard To reduce the risk of injury from electrical shock do not open any enclosed area marked with this symbol A WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet A WARNING To reduce the risk of
103. fan might be blocked or not turning e The heatsink and fan assembly is not properly attached to the CPU CPU not installed not an indicator of bad CPU Recommended action CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Ensure that the computer air vents are not blocked and the cooling fan is running 2 Open the access panel press power button and verify that the CPU fan is spinning If the CPU fan is not spinning make sure the fan cable is plugged into the computer board header Ensure the fan is fully and properly seated or installed 3 If fan is plugged in and seated properly but is not spinning the problem might be in the CPU fan Contact HP for assistance 4 Verify thatthe fan assembly is properly attached If problems persist there might be a problem with the CPU heatsink Contact HP for assistance 1 Verify that the CPU is present 2 Reseat the CPU Red Power LED blinks four times once every second followed by a two second pause Four beeps Red Power LED blinks five times once every second followed by a two second pause Five beeps Red Power LED blinks six times once every second followed by a two second pause Six beeps Power failure power supply is overloaded Pre video memory error Pre video graphics error CAUTION Internal components might be powere
104. features sssssssssssssseseeeneen nennen nene rennen nnn nens 3 Computer components sss enne sensn nennen rre rr rrt rtr n snl s nn nsn nennen nes 4 Chassis COmpohents ep Re e redd TR HEREQEN E TREN EMATRA NAR REMANERE RR CAR MAR M RUE 4 Front panel components ssssssssssesse nemen nennen 5 Rear panel components cccccecceceeeeeeeeeeeeeeeeeseeeeceaaeaaeaaeeaeceeeeeeeeeeeeeeeeeeees 6 Computer specifICaliOns 5 penderent reed ads br eei ed dade enn ade dues ep deep aaa oe pude dy n ridge 7 Physical characteristi6s siropni ati e bai aee PU ER aeo PER Md as ee Dern Eie du ds 7 Power supply descriptlori nen rites re aere eae eate e Re RE YN e ee RE Ends 7 Power supply voltages sssssssseee emm emm eene 7 Power supply currents ssssssssssssssseeeneneenen ener en nnne n nn nennen 8 Power supply specifications 2 cccccccceeceeeeeeeeeceeeeceeeeeeaeeaeceeeeeeeeeeeeeeeteeeeneeeeees 9 Power consumption and heat dissipation sssssssssseeee 9 System TANS assess toe diese M 10 Resetting the power supply ecceeceeeeeeeeeeeeseeeeeceeceecaeceeeeeeeeeeeeeteteeeieees 10 Environmental specifications ccccccccecceceeeeeeeeeeeeeeeeeeeaeeaaaeaaecaeeeeeeeeeeeeeeeeteeteeteneneees 11 ENERGY STAR Qualification terrere pine ei eraot R ages RECTE CER E A TE E o 12 ERP compliance mode
105. g Option Description System Security Provides these options Data Execution Prevention Enables or disables Data Execution Prevention mode in the CPUs This mode prohibits code from running in pages that were set up as data pages and prevents attacks such as buffer overflows Operating system support is required for this feature Virtualization Technology VTx Enables or disables Intel Virtualization Technology to increase computer performance Virtualization Technology for Directed I O VT d2 Enables a virtual machine to gain exclusive control of a hardware device such as a graphics card Embedded Security Device This option becomes available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available o Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the computer This feature uses the TPM to generate and store the authentication password o Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system t
106. g and installing components 71 Bezel This section describes how to remove and install the front chassis bezel Removing the front bezel To remove the front bezel 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Ifthe security screw is installed next to the middle front bezel release tab remove the screw See Front bezel security on page 73 4 Lift the release tabs 1 and then rotate the front bezel off the chassis 2 Figure 5 4 Removing the front bezel Installing the front bezel To install the front bezel align the tabs discussed in the previous section and rotate the bezel until it snaps in place 1 Align the tabs discussed in the previous section and rotate the bezel until it snaps in place 2 If you are using the bezel security screw replace the screw next to the middle front bezel release tab 72 Chapter 5 Replacing components ENWW Front bezel security You can lock the front bezel in place by installing a security screw provided by HP To install the security Screw 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss
107. g http Awww hp com go quickspecs e X Verify that the monitor is turned on and the power LED is illuminated e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary video adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default video source in Computer Setup F 10 During operation e Look for blinking LEDs on the front of the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section of this document for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or incorrect connections e Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation e
108. ge contains information about the errant DIMM enabling you to take action before you experience noncorrectable memory errors ECC DIMMs are standard on this computer Thermal sensors ENWW Several thermal sensors in the HP Workstation regulate computer fans to maintain an acceptable efficient chassis temperature Desktop management 57 Dual state power button With ACPI enabled the power button can function as an on off switch or as a button This feature does not completely turn off power but instead causes the computer to enter a low power standby state This enables you to go to standby without closing applications and to return to the same operational state without any data loss Changing the power button configuration To change the power button configuration 1 Select Start and then select Control Panel gt Power Options 2 n Power Options Properties select the Advanced tab 3 nthe Power Button section select Hibernate amp NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button you can press the power button to put the computer in a very low power state Press the button again to bring the computer out of this low power state to full power state To completely turn off power to the computer press and hold the power button for four seconds A CAUTION Donotuse the power button to power off the computer unless the system is not responding turning of
109. hange Notification on page 45 Subscriber s Choice on page 45 ROM Flash on page 46 FailSafe Boot Block ROM on page 47 Workstation security on page 48 Fault notification and recovery on page 57 Dual state power button on page 58 Desktop management 39 Initial computer configuration and deployment The computer includes a preinstalled system software image After a brief software unbundling process the computer is ready to use If you prefer to replace the preinstalled software image with a customized set of system and application software several methods are available for deploying a customized software image including e Installing additional software applications after unbundling the preinstalled software image e Using a disk cloning process to copy the contents from one hard disk drive to another The Restore Plus CD ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troubleshooting and power management Support for specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used as a system setup and
110. hange notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs see http www hp com go productbulletin Customer Advisories Security To find advisories bulletins and notices Bulletins and Notices 1 See http www hp com go bizsupport 2 From the Resources section select See more 3 Use the scroll bar to select Customer Advisories Customer Bulletins or Customer Notices ess ENWW Product documentation 183 Product diagnostics Table D 4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site To use this utility refer to the appropriate section of the computer Maintenance and Service Guide Audible beep and LED code Refer to the appropriate section of the computer definitions Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the computer 184 Appendix D Locating HP resources ENWW Product updates Table D 5 Product updates Topic Location Software
111. he DIMM 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Rotate the drive cage to its upright position Figure 5 47 Rotating the drive cage up 4 Push gently outward on the DIMM socket levers 108 Chapter 5 Replacing components ENWW 5 Align the DIMM connector key with the DIMM socket key and then seat the DIMM firmly in the Socket 1 A CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 48 Opening DIMM socket levers Secure the socket levers 2 Rotate the drive cage and the power supply down to their normal positions 6 7 8 Replace the front bezel see Installing the front bezel on page 72 9 Replace the access panel see Installing the access panel on page 71 10 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 ENWW Removing and installing components 109 Expansion card slot identification This section identifies and describes computer expansion card slots and presents card configuration information Slot identification and description The following figure identifies computer expansion ca
112. hen remove it from the chassis 2 Installing the access panel sensor To replace the access panel sensor reverse the previous steps ENWW Removing and installing components 75 Access panel solenoid lock The access panel solenoid lock provides a method to lock the access panel by means of a local or remote signal controlled solenoid This section describes how to remove and install the access panel solenoid lock Removing the access panel solenoid lock To remove the access panel solenoid lock 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the screw that fastens the solenoid lock to the chassis 1 as shown in the following figure 4 Disconnect the access panel solenoid lock cable from the system board 2 5 Pull the solenoid lock assembly inward and then up 3 to remove the assembly from the chassis Figure 5 8 Removing the access panel solenoid lock Installing the access panel solenoid lock Reverse the above steps to install the access panel solenoid lock This involves connecting the solenoid lock cable to the system board and fastening the solenoid lock to the chassis Removing and installing drives This section describes how to remove and install the Z200 SFF drives e Optica
113. ia Follow the instructions on the screen to create the configuration diskette or USB media device Power off the computer you are configuring and insert the configuration diskette into the diskette drive or USB media device Power on the computer you are configuring Press and hold the F10 key until you enter the Computer Setup F 10 Utility If necessary press Enter to bypass the title screen Select File gt Replicated Setup gt Restore from Removable Media and then follow the instructions on the screen Restart the computer when the configuration is complete Desktop management 41 Copying a setup configuration to multiple computers A CAUTION A setup configuration is model specific If source and target computers are not the same model file system corruption can result For example do not copy the setup configuration from an HP xw8600 Workstation to an HP Z200 Workstation This method takes longer to prepare the configuration diskette but copying the configuration to target computers is fast A bootable diskette is required for this procedure If Windows XP is not available to create a bootable diskette use the method for copying to a single computer instead see Copying a setup configuration to a single computer on page 41 1 2 3 4 5 10 11 Create a bootable diskette or USB media device Select a setup configuration to copy If you are using a diskette or USB storage device insert it now Restart
114. ical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http www hp com support linux user manual Attaching SATA HDDs Attach the required minimum number of SATA hard drives for the desired RAID level e RAID O two or more hard drives e RAID 1 only two hard drives e RAID 5 three or more hard drives for computers that support three or more hard drives ENWW Configuring SATA RAID devices 163 Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality ae 24 Se Hs Jo ME mm 0 0 Pe oe 13 14 15 16 To enter the system BIOS setup press F10 Use the arrow keys to highlight the desired language and then press Enter Use the arrows to highlight Storage Storage Options and then press Enter Use the up or down arrow key to highlight SATA Emulation Use the left or right arrow key to select RAID AHCI To accept the new setting press F10 Use the arrows to highlight Advanced Power On Options and then press Enter Use the up or down arrow key to highlight POST Messages Use the left or right arrow key to select Enable To accept the new setting press F10 Use the arrow keys to highlight Advanced Device Options and then press Enter Use the up or down arrow key to highlight SATA RAID Option ROM Download an
115. ics sseeeees 152 Diagnostic codes and errors essssssssssssseeeee een enne en nennen nenne enne nre 152 Diagnostic LED and audible beep codes ssssee eee 152 EED color detinitions 5 reete eere ROREM 154 POST error messages dede ede Thee Da Ded diee ed dde oe re Toe Da re oe Doa eed iuo 156 ENWW T Configuring RAID deVICRS asad caving QUEE vs Po Ke e or PE FUIS one PpA FUIS one PE YS Siue PEE NE De PEI YO DP SEIN ENSE 162 Maximum hard drive configurations eesssssssesseennee nennen nennen nennen nnns 162 Configuring SATA RAID devices eterne E E ndn e E Red dana a adden dd 163 Attaching SATA HDDS 2 2 extat teatro a Re REM een XR RR aaae aA uaa ta M cO i Ret d 163 Configuring systeri BIOS 23 5 rrr tetro T 164 Creating RAID Vol tes esser erre reete Eee nre kh REL Ir even eL R9 IRR auc ASIE ee ek E Fre e EAA TS 165 8 Configuring password security and resetting CMOS esee enne nt 166 Preparing to configure passwords eseseenesee eene thte eser tha ace n aha cce e E RR EEEE 166 Resetting the password jumper ssssssssssseeeeee nennen nnnen nenne nennen nnne nenne 167 Clearing and Resetting the CMOS ssssssssssssssssssssseeeenen eren enne nnne nennen nennen rennes 167 Using the GMOS Buttons irre rrt ee erae etalon ed REPRE EE ERA ETRS EE TE NEVER RU EEE 167 Using the Computer Setup
116. ide This guide provides service and maintenance information for the HP Z200 Small Form Factor SFF Workstation It includes these topics Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 28 Replacing components on page 59 Diagnostics and troubleshooting on page 125 Configuring RAID devices on page 162 Configuring password security and resetting CMOS on page 166 Connector pins on page 170 System board designators on page 176 Routine Care on page 178 Locating HP resources on page 180 aW AA H L ENWW iv About this guide ENWW Table of contents 1 Product oVerview siiani eae FUE E PINE nRRR EE PET YE aus REDI VERRE UTE E aaa REPYPK caus REOEYUARREPEEA TERR EPA NER o pF NER 1 Product features tc ettet tet a i a er xn dk vea deu Qu Ntc dye dde dr ned adh 1 System board architecture sss nenne nnne nennen nennen 1 Processor technology eere in Eee eta ER Ene 2 Memory technology 2 2 aint ate ELS EE Dt etae Meere R 2 Cile 2 Expansion card Slots tetra En ae ERR ats ae NER CR ERR AFER CERTE Fe ee RETINEO 3 Additional
117. ide screws from the old hard drive to the drive carrier 1 b Use the black M3 screws from the front of the chassis to mount the small form factor drive to the carrier 2 See Locate extra guide screws on page 79for screw location Figure 5 28 Attaching the drive to the carrier Removing and installing components 91 9 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it back until it stops and locks in place Figure 5 29 Installing the hard drive drive carrier shown 92 Chapter 5 Replacing components ENWW 10 Connect the drive cables a Connect the power cable 1 and data cable 2 to the hard drive Figure 5 30 Removing the optical drive b Route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive See Cable management on page 93 c Ifthe system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems See Locate system board drive connections on page 78 11 Rotate the drive cage and the power supply down to their normal positions 12 Replace the front bezel see Installing the front bezel on page 72 13 Replace the access panel see Installing the access panel on page 71 14 Restore all connections and equipment that you removed during the Predisassembly pro
118. if the master password is lost or forgotten No method exists to recover the password or access the data DriveLock has been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP computers it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the user No back door can be used to unlock the drive if both passwords are lost Therefore DriveLock is most safely used when the data contained on the hard disk drive is replicated on a corporate information System or is regularly backed up If both DriveLock passwords are lost the hard disk drive is rendered unusable For users who do not fit the previously defined customer profile this might not be acceptable For users who fit this profile it might be a tolerable risk given the nature of the data stored on the hard disk dri
119. ility Press Enter to bypass the title screen if necessary If you do not press F 10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Power On Password and then follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit Entering a power on password To enter a power on password 1 Restart the computer 2 When the key icon appears on the monitor enter the current password and then press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you will enter the F10 setup screen with read only permission See the Setup Browse Mode option under the Power On options ENWW Desktop management 53 Entering a setup password If a setup password has been established on the computer you will be prompted to enter it each time you run the Computer Setup F10 Utility To enter a setup password 1 2 3 Restart the computer As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and press and hold
120. in the HP Workstations for Linux manual at http www hp com support workstation manuals 18 Chapter2 Setting up the operating system ENWW Installing and customizing Red Hat enabled computers Linux enabled computers require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP computer To use the drivers in the HP Installer kit for Linux other than RHEL you must manually extract the drivers from the HP Driver CD and install them HP does not test the installation of these drivers on other Linux distributions nor does HP support this operation Verifying hardware compatibility To see which Linux versions have been qualified to work on HP Workstations visit http www hp com support linux hardware matrix Setting up Novell SLED To set up the SUSE Linux Enterprise Desktop SLED on systems preloaded with the operating system 1 Bootthe computer 2 Start the Installation Settings and enter the password network graphics time keyboard settings and Novell Customer Center Configuration for the computer NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documenta
121. information about the Computer Setup F10 Utility see The Computer Setup F10 Utility menu on page 32 The following table and sections refer to the management of computer security through the Computer Setup F10 Utility Table 4 2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media From the Computer Setup F10 drives Utility menu Serial Parallel USB or Infrared Prevents transfer of data through the From the Computer Setup F10 Interface Control integrated serial parallel USB or infrared Utility menu interface Power On Password Prevents use of the computer until the From the Computer Setup F10 password is entered applies to initial system Utility menu startup and restarts HU ER 48 Chapter 4 System management ENWW Table 4 2 Security features overview continued Feature Purpose How it is established Setup Password Prevents reconfiguration of the computer use From the Computer Setup F10 of the Setup utility until the password is Utility menu entered Network Server Mode Provides unique security features for From the Computer Setup F10 computers used as servers Utility menu SATA hard disk drive security ENWW HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data WARNING Enabling DriveLock can render a SATA hard disk drive permanently inaccessible
122. int free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the safety precautions presented in the Service Considerations section before cleaning the computer Visible debris underneath or between the keys can be removed by vacuuming or shaking Canned pressurized air can be used to clean debris from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronic supply outlets CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly 178 Appendix C Routine Care ENWW e Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly e Use tweezers to remove any fibers or dirt in confined areas Cleaning the monitor e Follow the safety precautions presented in the Service Considerations section before cleaning the computer e Toclean the monitor wipe the monitor screen with a towelett
123. iption 12 V CPU Input to onboard regulator that supplies power to CPU 12 V MAIN PCI PCIe system fans storage optical and hard disk drives and input to onboard regulators 12 V SBY Input to onboard regulators V12N PCI and serial ports ENWW Computer specifications 7 Power supply currents Table 1 5 Maximum current per rail Output 240W 12V Main 12Vcpu 12V 12Vsb Nominal output 12 1 12 1 12 0 11 4 voltage Maximum continuous 14A 12A 0 15A 1 3A current 240W combined A CAUTION Do not exceed 240 watts of total continuous output power Maximum combined current on 12V CPU Main is 20A 8 Chapter 1 Product overview ENWW Power supply specifications Table 1 6 Power supply specifications Item Power supply Description 240W Wide Ranging Active PFC and 89 efficient Operating voltage range 90 264 VAC Rated voltage range 100 240 VAC Rated line frequency 50 60 Hz Operating line frequency range 47 63 Hz Rated input current 4A Heat dissipation Configuration and software dependent Typical 170 BTU hr 42 87 kg cal hr Maximum 1063 BTU hr 206 27 kg cal hr Power supply fan One fan 92mm x 25mm variable speed defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC FEMP Standby Power compliant 115V Yes lt 2W in S5 Power Off ERP Lot 6 EuP compliant 230V 1w in Yes S5 Power Off Built in Sel
124. itor is dim If the computer has multiple video sources and only a single monitor the monitor must be connected to the primary display adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default source in Computer Setup F10 128 Chapter6 Diagnostics and troubleshooting ENWW Diagnosis during operation e Look for blinking LEDs on the front of the computer The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic LED and audible beep codes on page 152 section of this document for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e X Check all cables for loose or incorrect connections e Wake the computer by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the computer e X Reconfigure the computer after installing a non plug and play expansion board or other option e Be sure that all required device drivers have
125. l disk drive e Internal hard disk drive e X Optional hard disk drive or media card reader 76 Chapter 5 Replacing components ENWW NOTE For information about configuring SATA RAID devices see Configuring RAID devices on page 162 Predisassembly for drives Take these actions before you begin installing or removing a drive Follow all general predisassembly procedures Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Perform a data backup A CAUTION Before removing a hard drive make sure you back up all information on the drive up to an external storage device before Failure to do so can result in data loss After replacing the primary hard drive you must run the Restore Plus CD to load the HP factory installed files Gather required tools You will need a Torx T 15 screwdriver to remove and install the guide screws on a drive Verify drive position and information To verify the type size and capacity of the storage devices installed in the computer run the Computer Setup F10 Utility The following figure illustrates the physical position of the drives Table 5 4 Drive positions 1 3 5 inch internal hard drive bay 2 3 5 inch internal external drive bay for optional drives media card reader shown 3 5 25 inch external drive bay for optiona
126. l drives optical drive shown NOTE The drive configuration on your computer may differ from the drives shown above NOTE You can install a maximum of two hard disk drives in the Z200 SFF NOTE For additional information about configuring SATA RAID devices see Configuring RAID deviceson page 162 ICI M J c a eS J as ENWW Removing and installing components 77 Remove bezel blanks On some models you may need to remove the bezel blanks that cover the 3 5 inch and 5 25 inch drive bays before you install a drive To remove a bezel blank 1 Remove the access panel see Removing the access panel on page 71 2 Remove the front bezel see Removing the access panel on page 71 3 Onthe inside of the bezel push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and then slide the bezel blank back and to the left to remove it 2 Locate system board drive connections Adding a new drive may require that you make new connections from the drive to the system board Refer to the following illustration and table to identify the system board drive connectors Figure 5 9 System board drive connections 3 888 eae ct ly Jio E ls 78 Chapter5 Replacing components ENWW Table 5 5 System Board D
127. lable in some configurations Press Enter to drag a device to a preferred place Press F5 to remove the device from consideration as a bootable device MS DOS drive lettering assignments might not apply after an operating system other than MS DOS has started Boot devices can be disabled in the boot order process These order changes are stored in the physical ROM when the F10 Setup changes are confirmed with File gt Save Changes and Exit You can temporarily override the boot order To start one time from a device other than the default device specified in Boot Order restart the computer and press F9 when the F9 Boot Menu message appears on the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change computer setup options to flash the ROM and to make changes to certain Plug and Play settings under Windows Power On Enables you to set and enable the power on password Password Password This option becomes available when you create a setup and or power on password It provides Options these options e Lock Legacy Resources Prevents the operating system from changing resources to serial parallel or diskette controller e N
128. lient Manager Software The HP Client Manager Software offers these services e Detailed views of hardware inventory for asset management e PChealth check monitoring and diagnostics e Proactive notification of changes in the hardware environment e Web accessible reporting of business critical details such as thermal warnings and memory alerts e Remote updating of system software such as device drivers and ROM BIOS e Remote changing of boot order e Configuration of system BIOS settings The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling computers in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions ENWW Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP client PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics e Inventory and asset management e Deployment and migration e Help desk and problem resolution e Software and operations management For more information about the following topics go to http www hp com go ssm e How HP CMS works e Which solutions are compatible with the operating system e How to download a fully functional 30 day evaluation version of Alti
129. low the procedures listed in the Predisassembly for drives on page 77 section A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 88 Chapter 5 Replacing components ENWW 4 Rotate the drive cage to its upright position Figure 5 23 Rotating the Drive Cage Up 5 Rotate the power supply to its upright position The hard drive is located beneath the power supply Figure 5 24 Rotating the power supply up ENWW Removing and installing components 89 6 Disconnect the power cable 1 and data cable 2 from the hard drive Figure 5 25 Removing the optical drive 7 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 5 26 Removing the primary hard drive 90 Chapter 5 Replacing components ENWW ENWW 8 To install a new hard drive the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 5 27 Installing the hard drive guide screws 9 9 a B a _ You can also install a small form factor 6 4 cm 2 5 in hard drive in the primary drive bay a Transfer the silver and blue isolation mounting gu
130. mbers in the following figure show the correct installation order for DIMMs Figure 5 44 DIMM load order ENWW Removing and installing components 105 BIOS errors and warnings The BIOS generates warnings errors on invalid memory configurations e Ifthe BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the computer can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser e l fthere is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks 106 Chapter 5 Replacing components ENWW Removing a DIMM To remove a DIMM 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Rotate the drive cage to its upright position Figure 5 45 Rotating the drive cage up 4 Push gently outward on the DIMM socket levers 1 as shown in the following figure Figure 5 46 Removing a DIMM tre 5 Liftthe DIMM straight up 2 and out of the socket then store the DIMM in an antistatic bag ENWW Removing and installing components 107 Installing a DIMM To install t
131. mbly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Disconnect all of the power supply cables from the system board and all peripheral devices including hard drives optical drives and others as needed See Power connections on page 94 4 Rotate the drive cage to its upright position Figure 5 39 Rotating the drive cage up ENWW Removing and installing components 101 5 Slide the power supply toward the chassis and then up to remove it from the chassis Figure 5 40 Removing power supply Installing the power supply To install the power supply reverse the previous steps 102 Chapter 5 Replacing components ENWW System fan assembly This section describes how to remove and install the system fan assembly Removing the system fan assembly ENWW To remove the system fan assembly 1 m qe dm P Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Remove the front bezel see Removing the front bezel on page 72 figure The processor heatsink is not shown Figure 5 41 Removing the airflow guide Remove the cables from the support arm on the airflow guide Remove the airflow guide by pulling it
132. menu column under Tasks 3 Follow the instructions to find the latest drivers available for the computer If a needed driver is not found see the Web site of the manufacturer of the peripheral device Updating the computer 21 3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system It includes these topics Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows 7 or Windows Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Restore methods The Windows 7 or Windows Business Vista operating system can be reinstalled using the HP RestorePlus process The Windows XP Professional operating system can be reinstalled using the RestorePlus process or the HP Backup and Recovery Manager e RestorePlus The RestorePlus process reinstalls the Windows operating system and device drivers for devices included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD e HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition It captures a snapshot of the system partition and stores it i
133. n a Recovery Point Everything on the system partition at the time the recovery point was made is saved NOTE HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations The Recovery Point is saved to the hard drive and can be burned to media for safekeeping A CAUTION These methods restore the operating system but not data Data must be backed up regularly to avoid loss 22 Chapter3 Restoring the operating system ENWW Ordering backup software If you cannot create system recovery CDs or DVDs you can order a recovery disk set from the HP support center To obtain the support center telephone number for your region see http www hp com support contactHP Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista Ordering the RestorePlus media If you ordered restore media with your computer the media is included with your computer components If you did not order restore media call HP Support and request a RestorePlus media kit For worldwide technical support phone numbers see http www hp com support Restoring the operating system E NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site A CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary har
134. nk screws in sequence Bs pig Tu me me Lo mx xe mas me 118 Chapter 5 Replacing components ENWW 5 Disconnect the heatsink screws from the system board 1 as shown in the following figure Figure 5 57 Disconnecting the heatsink screws Before lifting the heatsink gently twist the heatsink to break the thermal compound between the CPU and the heatsink Lift the CPU heatsink out of the chassis 2 Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink Let the alcohol on the CPU and CPU heatsink dry completely Installing the CPU heatsink To install a heatsink 1 A ENWW Prepare the computer for servicing by following the Predisassembly procedures on page 68 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Remove the airflow guide Perform one of the following tasks e Ifyou are reusing the original heatsink clean the old themal compound from the bottom of the heatsink then apply a new layer of thermal compound to the center of the CPU top surface e If you are using a new CPU heatsink remove the thermal compound protective liner from the bottom of the new heatsink New heatsinks already have thermal compound on the heatsink surface Align the heatsink s four mounting screws with the mounting holes in the chassis
135. nks 78 Workstation setup Replacing components Ensuring proper ventilation 15 Access panel 71 access panel sensor 74 access panel solenoid 76 Battery 65 cable lock 69 Component locations 66 computer speaker 100 CPU 121 CPU heatsink 118 Disassembly order 69 Front panel I O device 96 Memory 2 PCle card 112 Power connections 94 Power supply 101 Predisassembly 68 Service considerations 59 Slot identification 110 System board 123 System fan 103 RestorePlus 23 Restoring the operating system Restore methods 22 Windows Vista 22 Windows XP 22 S Software Ordering 22 Support Locating HP resources iii U Updating the computer First boot update 19 Updating drivers 17 Updating the BIOS 21 Ww Windows 7 16 Windows operating system monitor 134 ENWW Index 187
136. nnector on the system board always follow these steps 1 Squeeze on the top of the retaining latch attached to the cable end of the connector 2 Grasp the cable end of the connector and pull it straight up A CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply Power connections For help with identifying power cables see the following figure and table Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans Figure 5 31 Power connector identification for a typical configuration Table 5 7 Power connector description Item Description Item Description P1 Main power P5 4 pin connector for legacy devices P2 PWRCMD Power command P6 P9 Optical disk drive 94 Chapter5 Replacing components ENWW Table 5 7 Power connector description continued Item Description Item Description P3 CPU power P7 SATA PWR1 P160 on system board for optical disk or hard disk drives P4 Hard disk drive Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation The HP logo plate on the front bezel is adjustable for either desktop or tower orientation 1 Follow the procedures listed in the Predisassembly procedures on page 68 section A CAUTION Failure to follow the predisassembly procedures can result
137. o o o o o Install a PCle Gen1 x16 or a PCle Gen1 x8 card in the PCle Gen2 x16 slot Install a PCle Gen1 x4 card in the PCle Gen1 x4 slot Install a PCle Gen1 x1 card in the PCle Gen1 x1 slot Install a PCI card in one of the PCI slots Whenever possible install a PCle x1 card in an x1 slot Leave as much space as possible between cards For best operational efficiency select a slot that o o o Electrically matches the number of PCle card lanes e g x1 in a x1 slot Has more lanes electrically Has fewer lanes but is closer to your needs For example place an x16 card in an x4 slot and an x4 card in a an x1 slot An x1 connector supports an x1 card only Although an x1 card can be inserted into any slot this may waste the potential for future card placement To prevent electromagnetic interference avoid installing a card with external cable connections next to a graphics card Removing and installing components 111 Removing and installing expansion cards PCIe I O slots can support other PCle cards with less bus bandwidth than what is physically defined for the slot Expansion card slot description NOTE The x1 x4 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCle lanes routed to the expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with four PCle lanes connect
138. o access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system Intel IO Virtualization Enables or disables Virtualization Technology to increase computer I O performance Embedded Security Device Support Enables the computer to leverage the trusted platform mechanism device OS Management of Embedded Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Enables the administrator to set the security level of each setup feature Level Power OS Power Enables or disables Management e 36 Chapter 4 System management Runtime Power Management MWAITE AWARE OS Idle Power Savings ACPI S3 Hard Disk Reset ACPI S3 PS 2 Mouse Wakeup USB Wake on Device Insertion Unique Sleep State Blink Rates ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Hardware Enables or disables Power Management e SATA Power Management e Intel Turbo Boost Technology e X Enhanced Intel Turbo Boost Technology e ERP Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle Advanced Power On Sets the following Options e
139. oads warranty information task related documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC To access a searchable knowledge base for IT professionals go to http www hp com go bizsupport and follow the IT Resource Center link HP Business and IT Services For business and IT information see http www hp com hps HP Hardware Support Services Warranty information For hardware service information see http www hp com hps hardware To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty see http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty 182 Appendix D Locating HP resources ENWW Product documentation Table D 3 Product documentation Topic Location HP user documentation white For the latest online documentation see papers and third party http Awww hp com go bizsupport documentation Product notifications Subscriber s Choice is an HP program that allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter customer advisories and more Sign up at http www hp com go subscriberschoice Customer advisories and product c
140. oblem 3 If this drive is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly Run the Computer Setup F10 utility and increase the immediately after power up POST Delay in Advanced Power On Options ENWW Troubleshooting scenarios and solutions 137 Table 6 3 Hard drive problems continued Problem Cause Solution Nonsystem disk or NTLDR missing System is trying to start froma Remove the diskette from the drive message nonbootable diskette System is trying to start from a 1 Inserta bootable diskette into the drive and restart the damaged hard drive computer 2 Ifthe hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Security gt Restore Master Boot Record System files missing or not 1 Insert a bootable system diskette and restart properly installed 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot disabled in Run the Computer Setup F10 Utility and enable the hard Computer Setup drive entry in the Storage gt Boot Order list Workstation will not start Hard drive is damaged Replace the hard drive Solving display problems Table 6 4 Display problems Problem Cause Solution Blank screen no video The cable connections are not Verify the
141. ocess to set the DriveLock master password by selecting Master in Step 5 When the computer starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data from a locked drive cannot be accessed In a single drive computer if the drive has DriveLock enabled the computer might not be able to boot to the operating system and might try to boot from the network or from another storage device depending on the boot ordering options Regardless of the outcome of the start attempts the drive locked drive remains inaccessible without the DriveLock password In a two drive computer that has a boot drive and a data drive you can apply the DriveLock feature to the data drive only In this case the computer can always start but the data drive is accessible only when the DriveLock password is entered Cold starts require that you enter DriveLock passwords However DriveLock passwords are also required for warm starts For example if you boot to DOS and press Ctrl Alt Del you must enter the DriveLock password before the computer completes the next start cycle This warm start behavior is consistent with the DriveLock feature Desktop management 51 Password security The power on password preven
142. of the hardware components of the computer It includes these topics Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components and includes these topics Topics System board architecture on page 1 Computer components on page 4 System board architecture This section describes the system architecture ENWW Product features 1 The following figure shows the typical system board block diagram Figure 1 1 System board block diagram re DDR3 P 1066 1333 MHZ DDR3 a 1066 1333 MHz ECC nECC VGA Display Port SATA 2 0 3 eSATA 1 PCI 2 3 Connector epos Poon Canned USB 2 0 lt Internal 4 9 f Intel 3450 Series 1 PCle x16 4 Connector USB 2 0 Front Cabled 4 9 USB 2 0 Rear 6 Cabled ee NOTE The x1 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCle lanes routed to the expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with four PCle lanes connected Processor technology This computer uses the Intel Series 3450 chipset including support of Quad Core Intel Xeon processors and processors of
143. ols 3 Under Error checking select Check Now Diskette drive cannot read a diskette Diskette is not formatted Format the diskette You are using the wrong diskette type for the drive type You are reading the wrong drive Verify the type of drive that you are using and use the correct diskette type Verify the drive letter in the path statement Diskette is damaged 136 Chapter 6 Diagnostics and troubleshooting Replace the diskette with a new one ENWW Table 6 2 Diskette problems continued Problem Cause Solution Invalid system disk is displayed A diskette that does not contain When drive activity stops remove the diskette and press the system files needed to start the Spacebar The computer attempts to boot from the the computer has been inserted next device in the boot order into the drive Diskette error has occurred Restart the computer by pressing the power button Cannot boot to diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been Run the Computer Setup F10 Utility and enable diskette disabled in Computer Setup boot in Storage gt Boot Order Removable media boot has Run the Computer Setup F10 Utility and enable been disabled in Computer Removable Media Boot in Storage Storage Options Setup Diskette MBR validation is Run the Computer Setup F10 Utility and disable enabled Diskette MBR Validation in Storage gt Sto
144. om go bizsupport under the link for Manuals Serial number and Certificate of Authenticity COA labels if applicable Serial number labels are on the top panel or on the side of the unit at the rear depending on the computer model The COA label is generally located on the top or side panel near the serial number label Some computers have this label on the bottom of the unit Linux For information on running Linux on HP computers see www hp com go bizsupport and search for Linux Product information 181 Product support Table D 2 Product support Topic Location Additional information For online access to technical support information and tools see www hp com go bizsupport Support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and proactive notification services The following communication and diagnostic tools are also available e Instant Chat e Instant Support e Diagnose Problem Refer to the computer Maintenance and Service Guide for more information on how to receive support Technical support Before you contact technical support refer to the computer Maintenance and Service Guide for a listing of information you need to have available For links to all technical support resources see http www hp com go bizsupport Business Support Center BSC For software driver downl
145. omized help and support links to the HP Web site related to your HP Workstation Ef NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux Ef NOTE Currently HP Help and Support Center does not work on Windows 7 or Windows Vista E support Online access and support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you e http www hp com Provides useful product information e http www hp com support workstation manuals Provides the latest online documentation e http www hp com go workstationsupport Provides technical support information for workstations e http www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region and click Contact HP in the upper left corner e http www hp com support workstation swdrivers Provides access to software and drivers for workstations ENWW HP troubleshooting resources and tools 131 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the
146. on obtaining technical support from HP ENWW Self troubleshooting with HP Vision Diagnostics 151 Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey History and Errors tabs to a diskette or a USB flash drive You can not save to the hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted diskette or USB flash drive Ef NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it Ef NOTE To exit HP Vision Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Diagnostic codes and errors This section presents information about diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems Diagnostic LED and audible beep codes
147. or cannot display Change the requested resolution requested resolution The picture is broken up rolls The monitor connections might 1 Be sure the monitor cable is securely connected to the jitters or flashes be faulty or the monitor might computer be incorrectly adjusted 2 In a multiple CRT monitor system ensure that the monitors electromagnetic fields are not interfering with each other Move them apart if necessary 3 Move fluorescent lights or fans that are too close to the CRT monitor Monitor must be degaussed Degauss the monitor Vibrating or rattling noise coming Monitor degaussing coil has None It is normal for the degaussing coil to be activated from inside a CRT monitor when been activated when the monitor is powered on powered on Clicking noise coming from insidea Electronic relays have been None It is normal for some monitors to make a clicking CRT monitor activated inside the monitor noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from Brightness and contrast Lower brightness and contrast settings inside a flat panel monitor settings are too high Ic X mR m f N MMM HO M ENWW Troubleshooting scenarios and solutions 139 Ta
148. or is not connected 1 2 Reconnect or replace the missing mechanism Reseat or replace the missing mechanism cable 916 Power Button Not Connected Power button cable is disconnected from the system board Reconnect the cable and restart 917 Front Audio Not Front Audio mechanism is missing or 1 Replace or reconnect the missing front audio Connected is not connected mechanism to the system board 2 Reseator replace the missing mechanism cable 918 Front USB Not Front USB mechanism is missing oris 1 Replace or reconnect the missing Front USB Connected not connected mechanism to the system board 2 Reseator replace the missing mechanism cable Diagnostic codes and errors 159 Table 6 9 POST error messages continued Screen message Probable cause Recommended action 919 Multi Bay Riser Not Multi Bay riser mechanism is missing 1 Replace or reconnect the missing Multi Bay Connected or is not connected mechanism to the system board 2 Reseator replace the missing mechanism cable 920 Fatal error on QPI link X Fatal error detected on QPI link x Potential system board problem contact HP Support where x is 0 or 1 This type of error is identified on the line following the error message 921 Fatal error on QPI Fatal error detected in QPI link x Potential system board problem contact HP Support Protocol link X protocol where x is 0 or 1 This type of error is identified on the line
149. ors to safely upgrade the ROM on remote HP computers from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the computer must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HPQFlash see the HP Client Manager Software or System Software Manager sections at http www hp com go ssm HPQFlash The HPQFlash utility is used to locally update or restore the system ROM on PCs using a Windows operating system For more information about HPQFlash see http www hp com go ssm and enter the name of the computer 46 Chapter4 System management ENWW FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure For example if a power failure occurs during a ROM upgrade the Boot Block uses a flash protected section of the ROM to verify a valid system ROM flash when power is restored to the computer If the system ROM is valid the computer starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the computer from a BIOS image CD created from a SoftPaq The BIOS image CD programs the system ROM with a valid image When Boot Block detects an invalid system ROM the computer power LED blinks red eight times and the computer beeps eight times then the computer
150. ossible injury to you and damage to the computer To properly and safely lift the computer use the handles If the computer is not equipped with handles lift from the bottom of the computer Cables and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the cables and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced When servicing the computer be sure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer 64 Chapter5 Replacing components ENWW Hard drives Hard drives are fragile precision components Avoid subjecting them to physical shock and vibration The following guidelines apply to all drives including failed drives replacement drives and spares e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are mounted in the computer e X Avoid dropping hard drives from any height e Ifyou are inserting or removing a hard drive power off the computer Do not remove a hard drive while the computer is powered on or in standby mode e Before handling a drive be sure that you discharge static electricity
151. otal number of loops specified in the Test panel e Test Time Shows the total time elapsed since the beginning of the test execution e Test Complete Shows the number of tests successfully completed out of the total number of test to execute e Cancel button Push the Cancel button to immediately terminate all currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Errors tab The Errors tab displays detailed information about any errors found as well as any recommended actions The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information e The Device section displays the device tested e The Test section displays the type of test run e The Times Failed is the number of times the device has failed a test e The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab e The Description section describes the error that the diagnostic test found e The Reason section
152. owermanagement See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its environmental benefits http www energystar gov A CAUTION Using the Energy Save Monitor feature with monitors that are not ENERGY STAR qualified can cause video distortion when an Energy Save timeout occurs NOTE ENERGY STAR is not supported on Linux computers If itis necessary to restore the operating system you must also reset the ENERGY STAR settings if applicable after the restore To verify the factory default power settings for your computer select Start gt Control Panel and then double click Power Options 12 Chapter 1 Product overview ENWW ERP compliance mode This computer provides ERP compliance mode capability When enabled this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board When disabled the computer powers down conventionally When the computer is shut down in ERP compliance mode it must be powered up with the computer power button Enabling ERP compliance mode To enable ERP compliance mode 1 Press F10 during start up 2 Using the arrow keys select the Power gt Hardware Power Management gt ERP Compliance Mode and then select Enable 3 Press F10 to accept the change 4 Select File gt Save Change and Exit and then press F10 to accept the change Disabling ERP compliance mode To disable the ERP
153. puter or the HP Memory Test utility to test memory only Ef NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the computer is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics 13 Ifrunning HP Vision Diagnostics select the appropriate language and click Continue 14 In the End User License Agreement page select Agree if you agree with the terms The HP Vision Diagnostics utility launches with the Survey tab displayed 144 Chapter6 Diagnostics and troubleshooting ENWW Accessing HP Vision Diagnostics on the computer The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics amp NOTE Using a USB key is the most convenient method to access the HP Vision Diagnostics 1 2 3 4 In the C VisionDiagnostics directory double click on VisionDiagUSB exe A setup menu appears Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key Turn off the computer and restart it with the USB key installed The com
154. puter will boot to the USB key and initiate the HP Vision Diagnostics utility Follow the HP Vision Diagnostic prompts to troubleshoot the computer Creating and using a bootable DVD This section describes how to use a DVD to access the HP Vision Diagnostics 1 5 In the C VisionDiagnostics directory double click on the VisionDiaglSO exe file A setup menu appears Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD Enable the computer to boot from DVD Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the HP Vision Diagnostics utility Follow the HP Vision Diagnostic prompts to troubleshoot the computer Using the HP Memory Test utility This section describes how to access the HP Memory Test utility Ef NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the computer is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics T ENWW In the C VisionDiagnostics directory double click on the MemoryDiaglSO exe file A setup menu appears Follow the setup prompts to create a bootable ISO image of the memory di
155. r most commercial computers and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom profile see Subscriber s Choice on page 45 Subscriber s Choice ENWW Subscriber s Choice is a client based service from HP that supplies you with personalized product tips feature articles and driver and support alerts and notifications based on the profile Subscriber s Choice Driver and Support Alerts and Notifications delivers e mail notifying you that the information you subscribed to in the profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile see http www hp com go subscriberschoice Desktop management 45 ROM Flash HP computers include a programmable flash ROM By establishing a setup password in the Computer Setup F10 Utility you can protect the ROM from being inadvertently updated or overwritten This function is important to ensure the operating integrity of the computer To upgrade the ROM download the latest SoftPaq images from http www hp com support workstation swdrivers For maximum ROM protection establish a setup password The setup password prevents unauthorized ROM upgrades SSM enables you to create the setup password on several computers simultaneously Remote ROM Flash Remote ROM Flash allows system administrat
156. rage Options Solving hard drive problems Table 6 3 Hard drive problems Problem Cause Solution Hard drive error occurs Hard disk has bad sectors or Locate and block the usage of bad sectors If necessary has failed reformat the hard disk If the drive is detected by the BIOS run DPS Self test Disk transaction problem The directory structure is bad 1 Right click Start select Explore and select a drive or there is a problem with a file 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Drive not found identified Improper cable connection On computers with discreet data and power cables ensure that the data and power cables are securely connected to the hard drive See the Hard drive section of this guide for connection details Improperly seated hard drive On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details The system might not have 1 Run the Computer Setup F10 Utility automatically recognized a newly installed device 2 Ifthe system does not recognize the new device verify that the device is listed in the Computer Setup F10 Utility If itis listed the probable cause is a driver problem If it is not listed the probable cause is a hardware pr
157. rd slots Figure 5 49 Identifying expansion card slots o0 M a 9 The following table describes the computer PCle card slots Table 5 8 PCI slots Slot Type Slot power maximum 1 PCI 32b 33MHZ e 45W for all graphics cards 2 PCle2 x16 e 80W for all I O devices 3 PCle x16 4 4 PCle1 x1 NOTE The x1 x4 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCle lanes routed to the expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with four PCle lanes connected Card configuration restrictions for power supplies A CAUTION To prevent damage the overall power consumption of the computer including I O cards CPU and memory must not exceed the maximum rating of the computer power supply For power supply information see Power supply specificationson page 9 110 Chapter 5 Replacing components ENWW Choosing an expansion card slot ENWW Whenever possible use the following tips to help you select the proper slot for an expansion card Use the black PCle x16 I O slot for the primary graphics card if you do not use this slot for the graphics card only cards certified as After Market Options are supported Insert a second graphics card in the white PCle x16 slot Install a card in a slot that most closely matches its interface technology
158. re applications Remove all USB keys diskettes CDs and DVDs from the computer Shut down the operating system Power off the computer and all peripheral devices connected to it Remove or disengage security devices that prevent you from opening the computer Disconnect the power cord from the electrical outlet and then from the computer Disconnect peripheral device cables from the computer e d XU C CO d M Jp a If the computer is on a stand remove the computer from the stand m Gather the tools Service the computer i N Restore power to the computer when servicing is done 68 Chapter5 Replacing components ENWW Disassembly order For convenience disassembly procedures should be followed in a particular order Use the following table to determine the sequence in which to access major computer components Table 5 3 computer component installation To install Remove Then Then Then Then replace remove remove remove remove Battery front Chassis lock Access panel bezel optical drive hard drive memory power supply hood sensor or solenoid lock Heatsink Chassis lock Access panel Airflow guide Processor Chassis lock Access panel Airflow guide Heatsink Expansion card Chassis lock Access panel Expansion PCI PCle card slot cover Front panel I O Chassis lock Access panel Front bezel assembly power button assembly system fan or system speaker System board
159. reation 10 When prompted press Y to acknowledge the warning message and create the volume 11 Use the up or down arrow key to highlight 5 Exit and then press Enter 12 Press Y when prompted to confirm the exit ENWW Configuring SATA RAID devices 165 8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS and includes these topics e Preparing to configure passwords on page 166 e Resetting the password jumper on page 167 e Clearing and Resetting the CMOS on page 167 Preparing to configure passwords The Computer Setup F10 Utility enables you to create setup and power on passwords There are three possibilities for setting passwords e Define a setup password only e Define a power on password only e Define both When defining a setup password only you cannot enter the setup utility without the password No password is needed to boot from power on When defining a power on password only the power on password is needed to enter F10 Setup or to boot from power on When defining both the setup password is needed to enter F10 setup and can be used to boot from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to boot from power on One of the passwords will be required to boot from power on After you create both passwords you can use the setup password in place of the power on password as
160. result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 On the system board press the release tab of the battery holder 4 Liftthe battery straight up and out of the holder as shown in the following figure Figure 5 55 Removing the battery ENWW Removing and installing components 117 Installing the battery To install the battery 1 Confirm the polarity positive or negative of the battery to position it correctly in the battery holder 2 Angle the battery and place the battery edge under the plastic housing tab and press gently until it snaps into place CPU heatsink This section describes how to remove and install a CPU heatsink Removing the CPU heatsink To remove a heatsink 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 Remove the airflow guide 4 Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown below A CAUTION Do not fully loosen one screw and then move on to the next Instead loosen all Screws a little at a time ensuring that the CPU remains level Figure 5 56 Loosening heatsi
161. ris solutions Desktop management 43 HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html 44 Chapter 4 System management ENWW System Software Manager System Software Manager SSM is a utility available on Windows computers that enables you to update system level software on multiple systems simultaneously When executed on a PC client system SSM detects hardware and software versions and then updates the software from a central repository known as a file store Driver versions supported by SSM are noted with a special icon on the software the driver download Web site and on the Support Software CD To download the utility or to obtain more information about SSM see http www hp com go ssm Proactive Change Notification The Proactive Change Notification application uses the Subscriber s Choice Web site to e Send Proactive Change Notification PCN e mail informing you up to 60 days in advance of hardware and software changes to most commercial computers and servers e Send you e mail containing customer bulletins customer advisories customer notes and driver alerts fo
162. rive Connections No System Board Connector System Board Label Color 1 SATAO SATAO dark blue 2 SATA1 SATA1 black 3 SATA2 SATA2 black 4 eSATA eSATA black 5 Media Card Reader MEDIA black The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO Connect SATA optical drives to the white SATA1 connector Connect devices in order of SATAO SATA1 then SATA2 Connect an optional eSATA adapter cable to the black ESATA connector on the system board Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card NOTE The system does not support Parallel ATA PATA optical drives or PATA hard drives Locate extra guide screws Each drive requires four guide screws to ensure the drive lines up correctly in the drive cage and locks in place HP provides extra guide screws for installing new drives The extra screws are mounted in the front of the chassis under the front bezel There are four black M3 metric screws used to install most drives There are five silver 6 32 standard screws Four are used for mounting 3 5 inch hard disk drives and the fifth is used for bezel security see Front bezel security on page 73 If you are replacing the primary hard drive you must remove the four silver and blue 6 32 isolation mounting guide s
163. rmits Energy Star Version 5 0 system configurations Supports European Union ERP Lot 6 power limit of less than 1W in off mode HP Quiet Fan Technology permits quiet system operation Parallel and serial headers that can be used with an optional PCI bulkhead connector Product features 3 4 Computer components This section describes the computer components including front and rear panel components For complete and current information on supported accessories and components for the computer see http partsurfer hp com Chassis components The following image shows the components of a typical computer layout Drive configurations can vary Figure 1 2 Computer components Table 1 1 Computer component descriptions Item Description Item Description 1 Access panel 8 System fan 2 Processor CPU 9 Chassis 3 Heatsink 10 Front bezel 4 PCIe card 11 Speaker 5 System board 12 Optical drive 6 Hard disk drive 13 Optional media reader or second hard disk drive 7 Airflow guide Chapter 1 Product overview ENWW Front panel components The following figure shows the layout of a typical front panel Figure 1 3 Front panel Table 1 2 Front panel connectors Item Symbol Description Symbol Description 1 Optical drive activity light U Microphone connector 2 Optical drive 3 Headphone connector 3 Optical drive manual eject button P Hard drive activity light Optical drive e activity light 4 Power bu
164. rocessors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view level Summary gives limited configuration data for each specific Category Advanced offers more technical and low level data for the computer savvy user The Categories Levels include 146 Chapter 6 All Shows all Categories Architecture Shows system architecture information such as high level PCI devices low level SMBIOS CMOS and PCI configuration space data Audio Shows all embedded and add on audio devices Asset Control Shows asset control related information such as product name serial number asset tag and universal unique ID information Communication Shows communication devices such as serial parallel USB network Firewire modem and Bluetooth ports and devices Graphics Shows all embedded and add on video cards Input Devices Shows user input devices such as all connected mice and keyboards Memory Shows system memory information Diagnostics and troubleshooting ENWW e Miscellaneous List any devices or data that doesn t belong to any other Category e X Processors Shows system processors e Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard
165. ror checking select Check Now Diskette is incorrectly inserted Remove and reinsert diskette Files on the diskette are damaged Verify the program diskettes Drive cable is not properly connected Reconnect the power cable and verify that all four pins are connected Drive not found Diskette drive cannot write to a diskette Cable is loose Reseat the diskette drive data and power cables Removable drive is not seated properly Diskette is not formatted Reseat the drive Format the diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Verify the drive letter in the path statement There is not enough space on the diskette Diskette write control is enabled Use another diskette Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Cannot format diskette Diskette is damaged Invalid media reported Replace the damaged disk When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following command at the MS DOS prompt FORMAT A F 1440 A problem has occurred with a disk transaction The directory structure is bad or there is a problem with a file 1 Right click Start select Explore and then select a drive 2 Select File gt Properties gt To
166. rtition 1 Boot the computer 2 When prompted on the boot screen to enter the Recovery Manager press F 11 XX TIP The opportunity to press F11 during the boot process is small It comes about the time the F10 prompt appears NOTE To ensure that the recovery processes reinstall on the correct hard drive do not disconnect the target drive during the recovery process 3 Follow the prompts to restore the system to factory like condition Restoring Novell SLED The SLED restore media is required to restore the Linux operating system Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop You can click this icon to go to the iso directory The iso directory contains all iso images used to preload your computer To recover or restore the original image follow the instructions in the readme file in the so directory to copy the ISO image file onto CDs 26 Chapter3 Restoring the operating system ENWW amp NOTE Make copies of the ISO recovery images on CD as backup files in case your computer experiences a hard drive failure ENWW Restoring Novell SLED 27 4 System management This section describes the tools and utilities that provide system management for the computer It includes these topics D ee Topics BIOS ROM on page 29 The Computer Setup F10 Utility on page 29 Desktop management on page 39
167. s Component locations The following illustration and table identify computer system board components Figure 5 1 System board component locations FOOU USUS Table 5 2 System board components ID Item Component Item Component Item Component 1 PCI 32 33 11 Front power button LED 21 Solenoid hood lock 2 Front system fan 12 Speaker 22 Audio 3 PCle2 x16 16 13 Front audio 23 Keyboard mouse 4 PCIe x16 4 14 Front USB 24 VGA st serial 5 PCIe x1 15 Front USB 25 Display port 6 CPU socket 16 SATA power 26 USB 7 Chassis intrusion switch 17 Power COMM 27 Network USB 8 CPU power 18 Main power 28 Parallel 9 SATA ports 3 and eSATA 19 Internal USB1 29 2nd serial port 1 10 Memory sockets 20 Internal USB2 DASH All SATA ports are eSATA compatible even though only one port is labeled for eSATA on the system board The DP and VGA ports are disabled if used with Intel Xeon quad core processors 66 Chapter 5 Replacing components ENWW For related system architecture information see System board architecture on page 1 ENWW Removing and installing components 67 Predisassembly procedures A CAUTION To avoid personal injury equipment damage or data loss read the sections on Warnings and cautions and the Safety and Regulatory Information for the computer before servicing components Perform the following steps before servicing a computer Locate and clear a suitable work area Close all open softwa
168. s e True End2End diagnostics same diagnostics modules used in factory e Easy to obtain o Download from Web o USB key bootable or CD bootable o Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues Overview The HP Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues The Survey tab is displayed when you invoke HP Vision Diagnostics This tab shows the current configuration of the computer From the Survey tab there is access to several categories of information about the computer Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive 142 Chapter6 Diagnostics and troubleshooting ENWW Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support C
169. s into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place X TIP Angle the drive toward one side of the chassis to line up the guide screws with the slots Figure 5 22 Installing a drive into the drive cage media card reader shown 6 Connect the drive cables a If installing a second hard drive connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE See Locate system board drive connections on page 78 for an illustration of the system board drive connectors 7 Replace the optical drive See Installing an optical drive on page 82 8 Replace the front bezel see Installing the front bezel on page 72 9 Replace the access panel see Installing the access panel on page 71 10 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 Removing and replacing the primary hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Fol
170. sists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match Replace the memory modules with matched sets 203 Memory module failed self test and failing rank was disabled 204 Memory module failed and user rank was disabled Defective memory module Improper module load Replace the memory module Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify thata memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected 208 Mismatched DIMMs detected DIMMs are installed that do not fulfill system requirements Installed DIMMs are improperly matched 1 Verify that the memory module type matches computer requirements 2 Insert the DIMM in the proper memory socket 3 Replace the DIMM if the problem persists Verify that matching DIMMs are installed 209 Memory warning condition detected Incorrect memory module type in use Verify that the memory modules are compatible with computer requirements 212 Failed Processor 0 Processor has failed to initialize 1 Reseat the processor in its socket 2 Ifthe processor does not respond replace it 3 Replace the system board 213 Incompatible M
171. ssessssss 55 Clearing passwords ssssseemeemmeenennn 56 CHASSIS SECU EP 56 Side access panel sensor Smart Cover Sensor optional 56 Side access panel solenoid lock ssssssssssssss 56 Cable lock optional sse em 57 Fault notification and recovery ssssssesssssseenne nenne enne nnne nnns 57 Drive Protection System resensies ennan tenente een denne etae 57 ECG Tault predict per A 57 Thermal sensors ssssssssssssssssssssssesseneenn enne nennen nennen nennen nennen 57 D al state power DUItOF dr iride ite rtt e euer ees a e Fr aa ra re dnx 58 Changing the power button configuration sse 58 5 Replacing components 4 5 0 Vo oERP REP PAM EE REREFY DEAE ERLI 2T IRAE ERR RAE ECRA A CEREBRK a aaa IAAIRIRIE EM MEAE adia ARR EIMRE 59 Warnings and Cautions irc cte te b orte vede gr dedu e cid ente deba ed ar e tO du 60 Service considerations c ccecceeeceececcecceecee eee ee eee ee eet ta ea aaa aaaeaaeaaecceeeeeeeeeeeeeeesggecaecqcenieeeeeseeeeeeees 61 Cautions warnings and safety precautions sssssssee eene 61 ESD Information nce rhe ehe neg eit e ee gne Rx Rhe e P EV RR FAR IARE de 61 Generating statle toe eet agere DR eae RE ERR ERR E ERR EXER E RE dents 61 Preventing ESD equipment damage sse 62 Personal grounding methods and equipment
172. t File Default Setup gt Restore Factory Settings as Default Press F10 to accept the changes and then select Apply Defaults and Exit This restores the original factory system defaults A CAUTION Do not power off the computer while the ROM is saving the Computer Setup F10 Utility changes because the Complementary Metal Oxide Semiconductor CMOS could become corrupted After you exit the F10 Setup screen you can disconnect power from the computer ENWW The Computer Setup F10 Utility 31 The Computer Setup F10 Utility menu The following table describes the functions available in the Computer Setup F10 utility menu amp NOTE With new BIOS releases the following content is subject to change so the menu might be different than shown Table 4 1 Computer Setup F10 Utility menu descriptions Heading Option Description File System Displays the following system characteristics DEOR e Product Name e QPI Link Speed e Memory Size e Integrated MAC e System BIOS e Boot Block Date e X Chassis serial number e X Asset Tracking Number e Management Module e Processor Type e Processor Speed e Processor Stepping e Cache Size e DIMMs About Displays copyright information System Displays system temperatures and fan speeds Temperatures Set Time and Date Enables you to set system time and date Flash System Enables you to upgrade the BIOS from a ROM image on diskette CD or USB ROM Repli
173. t keyed on the connector 10 DETECT System fan CHFAN1 P9 Pin Signal 1 GND nnna 2 12V 4 id 3 Tach 4 PWM Internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 Rl 14 12V 7 Ground 15 12V 8 Ground ENWW 175 B System board designators This appendix describes the system board designators for this computer Designator Silk screen Component Description E15 E15 Crisis recovery header jumper E49 E49 Clear password header jumper J9 J9 RJ USB LAN DUAL USB J10 J10 QUAD USB Quad rear USB J20 J20 PCI PCI slot white J31 J31 PCle x1 slot black J41 J41 X16PCIEXP PCle x16 16 slot black J42 J42 XAPCIEXP PCIe x16 4 slot white J53 VGA COMA Serial port connector stacked over VGA port J64 DP Display port connector J68 PS2 Mouse connector stacked over keyboard connector J78 IN OUT Audio line in stacked over audio line out SW50 SW50 CMOS Clear CMOS switch push button P1 PWR Power supply 6 pin white P2 PWRCMD Power command 6 pin white P3 PWRCPU Power supply 4 pin white P5 P5 PB LED Front power button LED black P6 SPRK Internal speaker white P9 CHFAN1 Front chassis fan P23 FRONT AUD Front audio blue P24 FRONT USB Front I O USB yellow P25 FRONT USB2 Front I O USB green P52 COMB Serial port P124 HL
174. t recycling PEE 124 6 Diagnostics and troubleshooting oco on err terne rt roa tuner o eo eeu UP t aue runoon no Ert eo AKR Aera REPNE PERO SENP 125 Calling technical SUPPO ertet ect Ente eere EUR Eee e PR DTE CHER Fre PARE IHRE E deere attends 126 Locating ID lABGIS sic Dn 126 Locating warranty information sssrinin ER nennen nennen rre nennen nnne nenne 127 ENWW Diagnosis guidelines 32 Lern tate to e e RN Odette dett itd 128 Diagnosis at Startup e m etai ed ea ob oet 128 Diagnosis during operation sssssssssseenenneenee eene nnne enne 129 Troubleshooting checklist ttp e e E ER RU s cd ee d ten e veg 130 HP troubleshooting resources and tools sssssssssseee emnes 131 HP Support Assistant 9 erre en cn e roe tana heeds oa eed abate ede fab eee 131 HP Help and Support Center sss enne a nnns 131 E SUpDOEt ie face celta finit aic mins a a ted E a te epu A TeP crt E E E E 131 Troubleshooting a problemi orienter tpe iode ene 132 Instant Support and Active Chat ssssssssssssssssseeeeeee 132 Customer Advisories Customer and Security Bulletins and Customer NOUCES Mc E 132 Product Change Notifications ssssssse nemen 132 Helpf l hinits rete e o ete eti rette ctetu ee ire eaput luces 132 AUSEartup z nier eet on dec ot etie ed uta dte edad a nta e 133 During operation seison ries Lt ad elie es duc gue dub rk idu e a De
175. t succeeds POST continues but the drive remains inaccessible During a warm start or restart from Windows if neither attempt succeeds POST halts and the user is instructed to cycle power 50 Chapter 4 System management ENWW Enabling DriveLock ENWW To enable and set the DriveLock user password 1 2 Power on or restart the computer As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility If you are using a PS2 keyboard you might see a keyboard error message Disregard it Select Security DriveLock Security For each DriveLock capable drive select a drive by pressing F10 to accept Under Enable Disable DriveLock options select Enable and then press F10 to enable DriveLock for a specific drive CAUTION Forgetting the DriveLock password renders the drive unusable Enter a new user password and then press F10 to accept This password may be 1 to 32 characters long Enter the password again in the Enter New Password Again field If you forget this password the drive is rendered permanently disabled Select File gt Save Changes and Exit and then press F 10 After you press F10 the computer performs a cold start before invoking the DriveLock function You can also use this pr
176. th the 13 3 cm 5 25 in optical drive A media card can also be installed at this location If an optical drive is present you must remove it before removing the hard drive To remove a hard drive or media card from the drive cage 1 Follow the procedures listed in the Predisassembly for drives on page 77 section A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 4 Remove the optical disk drive if it is present See Removing an optical drive on page 80 ENWW Removing and installing components 85 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB and 1394 cables from the system board as indicated in the following illustrations Figure 5 19 Disconnecting the 1394 cable amp NOTE On some models the media card reader does not include a 1394 port or cable 86 Chapter 5 Replacing components ENWW 6 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 21 Removing a drive from the drive cage media card reader shown PES 7
177. the CPU straight out of the socket 3 and store the CPU in a static free container in a safe place where it cannot be damaged Removing and installing components 121 Installing a CPU NOTE HP recommends that you do not swap processors CPUs from one system board to another To install a CPU 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Remove the airflow guide If necessary remove the CPU heatsink see Removing the CPU heatsink on page 118 P m UM Using extreme care fully raise the CPU socket lever and cover A CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 6 Align the notches in the CPU base with the tabs on the socket as shown in the figure below Seat the CPU into the socket Ensure that the underside of the CPU is level with the top of the CPU Socket Figure 5 59 Seating the CPU 7 Close the CPU cover plate by lightly pressing down on the CPU cover plate while closing the socket lever 8 Replace the CPU heatsink see Installing the CPU heatsink on page 119 9 Replace the access panel see Installing the access panel on page 71 10 Restore all connections and equipment that yo
178. the computer As soon as the computer powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE f you do not press the F10 key at the appropriate time you must restart the computer and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select File gt Replicated Setup Save to Removable Media and follow the instructions on the screen to create the configuration diskette or USB media device Download a BIOS utility for replicating setup repset exe and copy it to the configuration diskette or USB media device To obtain this utility see http www hp com support files Enter the model number of the computer On the configuration diskette create an autoexec bat file containing repset exe and cpqsetup txt Power off the computer you are configuring insert the configuration diskette or USB device and then power on the computer The configuration utility runs automatically When the configuration is complete restart the computer 42 Chapter4 System management ENWW Updating and managing software HP provides several tools for managing and updating software on desktops and computers e HP Client Manager Software e System Software Manager e X Altiris Client Management Solutions e Proactive Change Notification e Subscriber s Choice HP C
179. the system fan is running 4 Verify that the processor heatsink fan spins If the fan is not spinning verify that the heatsink fan cable is plugged into the system board connector and that the heatsink is properly seated 5 Replace the processor heatsink Press and hold the power button for less than four seconds If the hard drive LED turns green then perform the following steps 1 Tofind a faulty device remove all devices one at a time a Disconnect AC power to the computer b Remove a device c Reconnect AC power and power on the computer 2 Repeatthis process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board OR 1 Press and hold the power button for less than four seconds If the hard drive LED does not illuminate then perform the following tasks a Verify that the computer is plugged into a working AC outlet b Verify that the power button harness is connected to the inline front panel I O device assembly connector 2 Verify that the power supply cables are connected to the system board Troubleshooting scenarios and solutions 135 Solving diskette problems Table 6 2 Diskette problems Problem Diskette drive light stays on Cause Diskette is damaged Solution 1 Right click Start select Explore and then select a drive 2 Select File gt Properties gt Tools 3 Under Er
180. tion at http www novell com documentation ncc Updating the computer HP is constantly working on improving your total computer experience To ensure that the computer leverages the latest enhancements HP recommends that you install the latest BIOS driver and software updates on a regular basis Updating the computer after first boot After successfully booting the computer for the first time you should follow these guidelines to ensure that the computer is up to date e Ensure that you have the latest system BIOS loaded See Upgrading the BIOS on page 19 for instructions e X Ensure that you have the latest drivers for your system See Upgrading device drivers on page 21 for instructions e Become familiar with your available HP resources e Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the computer and upgrade it if necessary ENWW Setting up Novell SLED 19 Determining current BIOS To determine the current BIOS of the computer during system power up 1 Wait for F10 setup to appear on the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the computer BIOS version under File System Information 3 Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website 20 Chapter2 Setting
181. tions 61 Preventing ESD equipment damage Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories e Transport products in static safe containers such as tubes bags or boxes to avoid hand contact e Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Place items on a grounded surface before removing them from containers e When handling or touching a sensitive component or assembly ground yourself by touching the chassis e A Avoid contact with pins leads or circuitry e Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage e Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or computer Heel straps toe straps and boot straps These can be used at standing computers and are compatible with most types of shoes or boots On conductive floors
182. tivity Red Power LED blinks seven times once every second followed by a two second pause Seven beeps Red Power LED blinks eight times once every second followed by a two second pause Eight beeps Red Power LED blinks nine times once every second followed by a two second pause Nine beeps System does not power on and LEDs are not blinking No beeps Possible cause System board failure ROM detected failure prior to video Invalid ROM based on bad checksum System powers on but does not start System unable to power on Recommended action 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the computer model for detailed information on clearing CMOS 2 The problem might be on the system board Contact HP for assistance CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the computer model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq either from the hard disk drive CD diskette or USB removable device for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To do
183. tp www hp com go workstationsupport 2 Select the desired product 3 Under Resources for your selected product select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate information in the scroll list to view the index Product Change Notifications Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change in the manufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at http www hp com go workstationsupport Helpful hints If you encounter a problem with the workstation monitor or software the following provides a list of general suggestions that help you isolate and focus on the problem before taking further action 132 Chapter6 Diagnostics and troubleshooting ENWW At startup e Verify that the workstation and monitor are plugged into a working electrical outlet e Remove all diskettes optical disks and USB drive keys from the drives before powering on the workstation e Verify that the workstation is turned on and the blue power light is on e lfyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visitin
184. ts unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted The setup password specifically prevents unauthorized access to the Computer Setup F10 Utility and can also be used as an override to the power on password When prompted for the power on password entering the setup password instead enables access to the computer You can establish a network wide setup password to enable the system administrator to log in to all network systems to perform maintenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Setup Password and then follow the onscreen instructions 4 Before exiting select File
185. tton Media card reader shown or optional ENWW USB 2 0 ports 4 hard disk drive Product features 5 Rear panel components The following figure shows the layout of a typical rear panel Figure 1 4 Rear panel NOTE The labels for the rear panel connectors use industry standard icons and colors Table 1 3 Rear panel connectors Item Symbol Description Item Symbol Description 1 22 RJ 45 network connector 6 D Display port DP 2 TM Serial port 7 E VGA monitor 3 PS 2 mouse connector green 8 PS 2 keyboard connector purple m 4 Power cord connector 9 J Audio line out connector green 5 USB 2 0 ports 6 10 d Audio line in connector blue 1 The DP and VGA ports are disabled if used with Intel Xeon quad core processors 6 Chapter 1 Product overview ENWW Computer specifications This section provides computer chassis power supply and environmental specifications Physical characteristics The following table lists the computer physical characteristics Weight Typical configuration 7 6 kg 16 72 Ib Chassis Dimensions Height 10 0 cm 3 95 in Width 33 8 cm 13 0 in Depth 37 9 cm 14 9 in Power supply description The computer includes a 240W 89 efficient power supply to provide power for the computer The power supply is compatible with ENERGY STAR Ver 5 requirements Power supply voltages Table 1 4 Power supply source voltages Source voltage Descr
186. u removed during the Predisassembly procedures on page 68 122 Chapter 5 Replacing components ENWW System board This section describes replacing the system board Removing the system board To remove the system board 1 A I ee M E m de Ens 9 10 Prepare the computer for servicing by following the Predisassembly procedures on page 68 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Rotate the drive cage upward see Removing an optical drive on page 80 Rotate the power supply upward see Power supply on page 101 Remove expansion boards and graphics cards see Removing an expansion card on page 112 Remove the CPU heatsink see Removing the CPU heatsink on page 118 Disconnect all cabling from the system board TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Cable management on page 93 Remove the mounting screws 1 as shown in the following figure Figure 5 60 Removing the system board Lift the system board slightly and pull the board away from the rear of the chassis Lift the system board upward out of the chassis 2 Installing the system board To install the system board reverse the steps for removing the board ENWW Removing and installing components 12
187. uch as a diskette drive reconfigure the computer Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diskettes optical disks and USB drive keys from the drives before powering on the computer Are you running the latest version of BIOS drivers and software 130 Chapter6 Diagnostics and troubleshooting ENWW HP troubleshooting resources and tools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start Help and Support The interface also provides customized help and support links to the HP Web site related to the HP Workstation NOTE Thecustomized HP Support Assistant is not available on Windows XP Professional x32 or x64 Editions or on Linux HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start Help and Support The interface also provides cust
188. up the operating system ENWW Upgrading BIOS To find and download the latest available BIOS which includes the latest enhancements 1 Goto http Awww hp com go workstationsupport 2 Select Download Drivers and Software from the left menu column under Tasks 3 Follow the instructions to locate the latest BIOS available for the computer 4 Ifthe BIOS on the Web site is the same as the version on your system no further action is required 5 If the BIOS on the Web site is a version later than the one on your system download the appropriate version for the computer Follow the instructions in the release notes to complete the installation Upgrading device drivers ENWW If you install a peripheral device such as a printer display adapter or network adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP computer If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its drivers have been tested for HP computer compatibility If no driver is available visit the device manufacturer s Web site to download the latest drivers To upgrade device drivers 1 Go to http Awww hp com go workstationsupport 2 Select Download Drivers and Software from the left
189. uter malfunction 56 Chapter4 System management ENWW Cable lock optional To prevent theft the rear chassis panel of the computer accommodates a keyed cable lock This cable lock attaches to the chassis and secures it to the work area Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network that is managed by HP CMS the computer sends a fault notice to the network management application With HP CMS you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into hard disk drives and is installed in select HP computers The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP computers are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the computer encounters an excessive number of error checking and correcting ECC memory errors it displays a local alert message This messa
190. ve Desktop management 49 DriveLock applications The most practical use of DriveLock is in a corporate environment The system administrator would be responsible for configuring the hard disk drive which involves setting the DriveLock master password and a temporary user password If you forget the user password or if the equipment is passed on to another employee the master password can be used to reset the user password and regain access to the hard disk drive HP recommends that corporate system administrators who enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee sets both DriveLock passwords before leaving the company In such a scenario the hard disk drive is unusable and requires replacement Likewise by not setting a master password system administrators might find themselves locked out of a hard disk drive and unable to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard disk drives as a common practice For these users the potential loss of a hard disk drive resulting from forgetting both passwords is much greater than the value of the data DriveLock protects Access to Computer Setup
191. wn to its normal position Replace the front bezel see Installing the front bezel on page 72 10 Replace the access panel see Installing the access panel on page 71 11 Restore all connections and equipment that you removed during the Predisassembly procedures on page 68 ENWW Removing and installing components 99 Speaker This section describes how to remove and install the speaker Removing the speaker To remove the speaker 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss Remove the access panel see Removing the access panel on page 71 Remove the front bezel see Removing the front bezel on page 72 Disconnect the speaker cable from the system board 1 as shown in the figure below Remove the two screws as shown 2 m e me e MN Slide the speaker away from the chassis and remove it from the chassis 3 Figure 5 38 Removing the computer speaker Installing the speaker To install the speaker reverse the previous steps 100 Chapter5 Replacing components ENWW Power supply This section describes how to remove and install a power supply Removing the power supply To remove the power supply 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisasse
192. wnload the Softpaq executable visit http www hp com go workstationsupport 3 The problem might be on the system board Contact HP for assistance 1 The problem might be on the system board Contact HP for assistance 2 The problem might be in the CPU Contact HP for assistance CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component To resolve the problem choose one of the following options Press and hold the power button for less than 4 seconds If the hard disk drive LED turns green then 1 Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds 2 The problem might be on the system board Contact HP for assistance Press and hold the power button for less than 4 seconds If the hard disk drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board The BIOS option you select controls the blue LED function during these suspend modes LED color definitions The following table describes what each LED light on the computer front panel signifies 154 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 8 LED color definitions
193. workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computing tape storage and printing problems Active Chat enables you to electronically submit a support ticket to HP over the Web When you submit a support ticket Active Chat collects information about the computer and passes it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw professional html E NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Visit ht
194. xecute This emulation mode is the default and offers the best performance and most functionality IDE offers standard SATA supports four ports only e SATA PORT 0 n enables and disables the SATA ports Offers these configurations GEN 2 3 0 Gbps Internal Only eSATA Only o GEN 1 1 5 Gbps eSATA Only DPS Self test Select a drive Enables you to select a drive to test This option is available in SATA IDE emulation mode only The DPS self test function directs an IDE hard disk to run an internal self test and report the results If the SATA controller is not in IDE emulation mode the DPS self test option is not displayed in the setup menu This selection appears only when at least one drive capable of performing the IDE DPS self test is attached to the computer By default the SATA controller is in RAID AHCI mode so this option is not displayed 7 SSS eS EEE J JJ Gt ENWW The Computer Setup F10 Utility 33 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Boot Order Enables you to configure the boot diskette drive and hard disk drive orders by physically reordering the menu entries The following is the default boot order presented in the menu e Optical Drive e Diskette Drive e USB Device e Hard Drive e Embedded Ethernet controller e Embedded Ethernet controller ASF Second embedded LAN Not avai
195. y cables from the system board as shown below Figure 5 34 Disconnecting the front panel I O cables 7 Carefully guide the cables through the chassis openings 1 as shown in the following figure Figure 5 35 Removing the front panel I O device assembly i f V g L 8 Carefully lift the front panel I O device assembly and cables from the chassis 2 ENWW Removing and installing components 97 Installing the front panel I O device assembly To install the front panel I O device assembly 1 Prepare the computer for servicing by following the Predisassembly procedures on page 68 A CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 71 3 Remove the front bezel see Removing the front bezel on page 72 4 Rotate the drive cage to its upright position Figure 5 36 Rotating the Drive Cage Up 5 Carefully guide the front panel I O device assembly cables through the chassis openings from which they were removed 6 Place the front panel I O device assembly in the chassis and then install the fastening screw 98 Chapter5 Replacing components ENWW 7 Connect the front panel USB 1 and 2 front audio 3 and front power LED 4 cables to the system board as shown in the following diagram Figure 5 37 Connecting the front panel I O device cables 8 Rotate the drive cage do
196. y points Check the box next to Initial Recovery Point and then select Next Follow the instructions to create the media Restoring Windows XP Professional 25 Restoring the operating system A CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions If you run RestorePlus from the recovery partition only the root C partition is affected Using RestorePlus To restore with RestorePlus 1 Boot the computer from the RestorePlus DVD You must start from the RestorePlus DVD for device drivers and settings to be installed 2 Follow the prompts to restore the operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD Using HPBR To restore with the HPBR Initial Recovery Point media 1 Boot the computer from the Initial Recovery Point media 2 Follow the prompts to restore the system to the state when the IRP was created Using the recovery partition A system that shipped with Windows XP includes a recovery partition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery pa
197. y reasons the characters you enter do not appear on the screen Press Enter The new password takes effect the next time you power on the computer The power on and setup passwords can also be changed using the Security options in the Computer Setup F10 Utility 54 Chapter 4 System management ENWW Deleting a power on or setup password To delete a power on or setup password 1 Power on or restart the computer 2 Choose from the following e Todelete the power on password go to step 4 e Todelete the setup password as soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility Use the appropriate operating system shutdown process 3 When the key icon appears enter the current password followed by a slash or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 55 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Table 4 3 National keyboard delimiter characters
198. zel security 2 x ntt ei eo te aita 73 Access panel sensor optional esses enm ennemis 74 Removing the access panel sensor ssssssssse eene 74 Installing the access panel sensor ssss eem 75 Access panel solenoid lock ssssssssssssssssesssssee eene ertet nnne nnn 76 Removing the access panel solenoid lock sene 76 Installing the access panel solenoid lock sm 76 Removing and installing drives ssssennm emm nennen 76 Predisassembly for drives luokissa aaa aa a dedi tne dana dann 77 Follow all general predisassembly procedures 7T Perform a data backup sssssssseeeene 77 Gather required tools sssssssssseesseeeeemene 77 Verify drive position and information sseeee 77 Remove bezel blanks oiiaii aiaa oaan tides 78 Locate system board drive connections sssssssese 78 Locate extra guide screws ssssssseemm eee 79 Carefully handle hard disk drives ssseeee 80 Removing an optical drive sssssssseee nme 80 installing an optical drive 22 E riot dete Dalec PEE o aie dee Pu 82 Removing a hard disk or media card from the drive cage ssssss 85 Installing a hard drive or media card reader into the driv

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