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Promise Technology SuperTrack EX8658

1. A Introduction Install Set Typical A License Agreement Choose Install Product v WebPAM PRO Utility Server a c nstall i v WebPAMPRO Agent mee aia Cia 7 Inband CLI Only Install Selected Features Installing Install Complete KI D WebPAM PRO Utility Server Centralized web based client to access local or remote in band or out of band WebPAM PRO Agent WebPAM PRO r Description Previous Next h 52 Chapter 2 Installation 8 When the Choose Install Folder dialog box appears you can e Accept the default installation folder Recommended for most users e Specify a different installation folder Optional for advanced users When you agree with the proposed installation folder click the Next button Figure 36 Choose Install Folder dialog box ba WebPAMPRO 3 11 0000 17 X Choose Install Folder A Introduction Where Would You Like to Install O License Agreement fopt Promise WebPAMPRO a Ghease Inetail PERAYEt Restore Default Folder Choose Choose Install Folder Install Selected Features Installing Install Complete WebPAM PR is Previous Next h 53 SuperTrak EX Series User Manual 9 Inthe SSL Security Options dialog box check the box to select SSL security External SSL Security Applies security to all connections involving the Internet or outside your company firewall
2. 290 Installing the WebPAM PRO Update File 290 Logging into WebPAM PRO 00 nran 290 SuperTrak EX Series User Manual Appendix C Battery Backup Unit 2000055 291 Installing the BBU escriure suriet eira n o EEA 292 Appendix D LED Backplane Connections 295 Schematic Diagrams 0 aaaea 295 Direct LED Display 0 0 0 Ek RA AE ee 297 Aggregate LED Display 00 e eee eee eee 297 Global LED Display 00000 c cece eee eee 298 MAER ed cre eect ae tree AA 299 xiv Chapter 1 Introduction e About This Manual below e Product Overview page 2 e WebPAM PRO Management Software page 3 Thank you for purchasing one of Promise Technology s SuperTrak EX4650 EX8650 EX8654 EX8658 or EX16650 SAS SATA RAID Controller card About This Manual This User Manual describes how to setup use and maintain the SuperTrak RAID controller It also describes how to use the Web Based Promise Array Management Professional WebPAM PRO RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important Important calls attention to an essential step or point
3. a Phys 1 4 Aggregate LED Pins NN Global and BBU module SuperSwap connector connector 6 Attach the other end of the SAS multi lane cable to a SAS port on your enclosure s backplane or to your SAS expander For more information see the user manual for your enclosure or SAS expander 7 Optional Repeat steps 5 and 6 for the other SAS ports on the SuperTrak EX8650 EX8654 EX8658 or 16650 card 8 Optional Attach cables from the LED pins on the SuperTrak card to the LEDs in your PC or enclosure See Figures 5 through 7 For more information see Appendix D LED Backplane Connections on page 295 and the user manual for your PC or enclosure Figure 6 Individual LED pins EX4650 EX8650 and EX8654 EX8650 EX4650 EX8654 Pa sal Activity LEDs Fault LEDs Fault LEDs REEERE RRAN Activity LEDs 1234567 8 4321 Phys or Drives Phys or Drives 12 Chapter 2 Installation For SuperTrak EX8654 and EX8658 note that only the interior SAS Port Phys have individual LED pins Figure 7 Individual LED pins EX16650 Activity LEDs 888888888888886 1234 5 678 9 1011 1213 14 15 16 Phys or Drives Figure 8 Global and Aggregate LED pins EX4650 and EX8650 Global LEDs J2 RGH eS Sub Aggregate LEDs J3 Figure 9 Global and Aggregate LED pins EX8654 and EX8658 a Global LEDs Aggregate LEDs Figure 10 Global and Aggregate LED pins EX16650 C
4. 267 Finding the Failed Drive in WebPAM PRO 268 Salvaging Physical Drives 000 e eee eee eee 269 Clearing Stale and PFA Conditions 0 269 Rebuilding a Disk Array Automatically 270 Rebuilding a Disk Array Manually 0000 eae 270 Rebuilding with WebPAM PRO 0 00005 270 Rebuilding with SuperBuild 2020000 eee 271 Recovering from a Blank Screen 020 c eee eens 272 Cache Battery Does Not Charge 0 0a 272 Chapter 9 Support cece eee eee 273 Frequently Asked Questions 000 cece eee ees 273 Pre Installation Speed Device Types Capacity Cabling 273 Drive Issues 0000 es 274 Installation Issues Capacity Booting 275 Post Installation 00 002 cece ees 276 Contacting Technical Support 000 cee eee 277 Limited Warranty 0 0 0 a A EA eae 280 Disclaimer of other warranties 280 Your Responsibilities 0 0 cee ee 281 Returning the Product For Repair 000 eau 282 Appendix A Partition and Format ees 285 Appendix B Upgrades 22222 eee eee eee eee 289 Updating SuperTrak BIOS and Firmware 4 289 Downloading BIOS and Firmware File 289 Updating WebPAM PRO 0 000 e een eee nas 290 Downloading the WebPAM PRO Update File
5. 0 124 Updating the Firmware on Multiple Systems 124 viii Contents Chapter 5 Management with WebPAM PRO cont Managing Software Services 000 cece eae 126 Viewing Service Status ccc eee eee ee 126 Changing Web Server Settings 126 Restarting the Tomcat Server a 127 Setting up Email Service 0 127 Setting up Extended SMTP 000 ce eee eee 128 Sending A Test Email Message 0a aaa 128 Setting Event Frame Refresh Time 00055 128 Changing CIM Client Settings 0 a 129 Changing CIM Server Settings 129 Managing the Host Eaa ENE ee 130 Viewing Host Information 000 c eee eee 130 Setting User Rights 2000 c eee eee 130 Refreshing the WebPAM PRO Screen 130 Managing the Subsystem cece eee eee 131 Viewing Subsystem Information 00005 131 Clearing Statistical Data 0 0 0 ccc eee eee 132 Setting an Alias for the Subsystem 0 132 Updating the Firmware aaau e eee eee 132 Checking Subsystem Health 020 00 00a ee 133 Viewing the Runtime Event Log 00000e 134 Saving the Runtime Event Log 0 000000 134 Clearing the Runtime Event Log 2 00005 135 Viewing the NVRAM Event Log 0 0 00 eee 135 Savin
6. Very high physical drive overhead Implemented as a mirrored logical uses only 50 of total capacity drive whose segments are RAID 0 logical drives High I O rates are achieved thanks to multiple stripe segments Can use an odd number of physical drives Recommended Applications for RAID 1E e Imaging applications e Database servers e General fileserver RAID 5 Advantages Disadvantages Physical drive failure has a medium High Read data transaction rate impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5 e File and Application servers e WWW E mail and News servers e Intranet servers 241 SuperTrak EX Series User Manual RAID 6 Advantages Disadvantages High Read data transaction rate High physical drive overhead Medium Write data transaction rate equivalent of two drives used for parity Good aggregate transfer rate Slightly lower performance than RAID Safest RAID level o Recommended applications for RAID 6 e Accounting Financial e Database servers e Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical Very high physical drive overhead drive whose segments are RAID 0 uses only 50 of total capacity logical drives High I O rates are achieved thanks to multiple
7. Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is better to install and verify your own certificate for the webserver And if possible verify the certificate by a certificate authority such as Verisign or Thwate See your MIS Administrator for guidance Click the Next button to continue Figure 37 SSL Security Options dialog box WebPAMPRO 3 11 0000 17 SSL Security Options J Introduction License Agreement Choose Install Product Secure Sockets Layer SSL support This setting can be changed at anytime WebPAMPRO has the ability to be installed with or without Please read the WebPAMPRO User s Manual for additional Choose Install Folder information Install Selected Features 8 In 8 in e v External SSL Security Web PAM Previous Next h Note If you are only installing the CLI this dialog box does not appear Chapter 2 Installation 10 In the Pre Installation Summary dialog box click the Install button to continue Figure 38 Pre Installation Summary dialog box Ng WebPAMPRO 3 11 0000 17 X Pre Installation Summary A Introduction Please Review the Following Before Continuing A License Agreement A Choose Install Product A Choose Install Folder I
8. 12 13 Click the Subsystem icon in Tree View Click the Disk Arrays E icon Click the Disk Array amp icon From the dropdown menu on the Background Activities tab choose Start Migration Highlight physical drives you want in the disk array from the Available list and press the gt gt button to move them to the Selected list You can also double click them to move them The added drives must be the same media type HDD or SDD as the other physical drives in the disk array When you are done click the Next button Choose a new RAID Level if desired Note If the source array is RAID 10 and you want the target array to be RAID 10 you must specify RAID 10 under RAID level To expand the capacity of one or more logical drives check the Expand Capacity box If you checked the Expand Capacity box enter a number into the Capacity field and choose the appropriate unit of measure MB GB TB Under Capacity Usage highlight the logical drive whose RAID level you want to change or whose capacity you want to expand Click the Update button The logical drive changes to reflect your choices Update other logical drives using the same method When you are done making changes click the Next button 167 SuperTrak EX Series User Manual 14 Click the Submit button to begin Migration In the confirmation box type the word confirm in the field provided 15 Click the OK button To set Migration priority se
9. If Auto Fix is also checked the process stops only when it finds a non repairable error 5 Click the Submit button To view the progress of the Redundancy Check click the Background Activities tab To set Redundancy Check priority see Making Background Activity Settings on page 137 You can also start Redundancy check from the Subsystem E icon Background Activities tab Viewing the Logical Drive Check Table The Logical Drive Check Table displays errors related to a logical drive Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed To View the tables 1 Click the Subsystem EF icon in Tree View 2 Click the Disk Arrays E8 icon 176 Chapter 5 Management with WebPAM PRO No a AM o Click the Disk Array amp icon Click the Logical Drives amp icon Click the Logical Drive B icon Click the Check Table tab in Management View Click the option for the table you want to see The default is All tables If there are entries they are listed as follows Entry Number A number assigned to each block of entry Table Type Read Check Write Check or Inconsistent Block see below Start Logical Block Address LBA of the first block for this entry Count Number of continuous blocks starting from this LBA Read Check Table Contains a list of read errors for this logical drive Write Check Table Contains a list of w
10. To delete a subsystem or host PC 1 Dao N Log into WebPAM PRO as the Administrator or a Super User Click the Administrative Tools 2 icon in Tree View Click the Subsystem Host Management amp icon Click the Delete Subsystem Host tab in Management View Check the box to the left of the subsystem or host PC you want to delete Click the Submit button 123 SuperTrak EX Series User Manual 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button Setting User Privilege To set user privilege 1 Click the Administrative Tools 2 icon in Tree View Click the Subsystem Host Management amp icon Click the IP address link of the Subsystem or Host you want to access Beside the name of the user whose privilege you want to change choose the privilege level from the Privilege dropdown menu For definitions of each privilege level see List of User Privileges on page 120 5 Click the Submit button ALN 3 You can also set user privilege under User settings See Making User Settings on page 118 Updating the Firmware on Multiple Systems Cautions Before you begin backup any important or useful data Do NOT power off your PC during the procedure Use this function to update the firmware and BIOS on SuperTrak controllers in multiple Host PCs at the same time You must first download the update file and save it to the Host PC See Downloading BIOS
11. embedded subsystems s lt servername ipaddress gt Subsystems only Specifies the hostname or the IP address of the TFTP server which contains the flash image file f lt filename gt Specifies the filename of the flash image file p sport numbers Subsystems only Specifies the port number of the TFTP server If no port number is given the default value of 69 is used Examples ptiflash f fw_multi_20051022 img for SuperTrak controllers ptiflash t s 192 168 1 1 f fw_multi_20031010 img p 69 for embedded Subsystems ptiflash f fw_multi_20031010 img for in band Subsystems Usage rc a lt action gt I lt Ldld gt rc a start lt Ldld gt n p rc a stop I lt Ldld gt rc a pause l lt Ldld gt rc a resume l lt Ldld gt Summary Th rc command starts stops pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check Options a lt action gt Specifies action to perform 216 Chapter 6 Management with the CLI rb list Default Displays active and paused Redundancy Checks and their status start Starts a Redundancy Check stop Stops a Redundancy Check pause Pauses a Redundancy Check resume Resumes a paused Redundancy Check I lt Ld IDs Specifies the logical drive ID on which to run the Redundancy Check n Do not fix inconsistent data This option causes Redundancy Check to run without correcting inconsistent data All inconsistency
12. unlock Clears a subsystem lock chklock Checks the status of the lock s lt option gt lt value gt Specifies which subsystem settings to change alias User specified name for the subsystem Up to 48 characters alpha numeric characters blank spaces and underscores Beginning and ending blank spaces are discarded t lt number of mins gt Specifies the number minutes to lock the subsystem Requires the a lock option Default is 30 minutes r Renews the lock timer Requires the a lock and t lt number of mins gt options f Specifies a forced unlock Requires super user privilege V Specifies verbose mode Examples subsys subsys v subsys a mod s alias MySubsystem subsys a lock t 60 subsys a lock r t 35 subsys a unlock subsys a chklock sync Usage sync a lt action gt I lt Ldld gt Summary The sync command monitors the progress of background synchronization Background synchronization makes logical drive consistent It starts automatically when a redundant logical drive is created But unlike initialization background synchronization allows read and write operations on the logical drive 223 SuperTrak EX Series User Manual If an initialization starts the background synchronization pauses until the initialization has finished Since background synchronization is starts pauses and resumes automatically there is no need for start stop pause or resume functions Optio
13. 0 0 0 0 ccc eee 65 Windows Server 2008 ee eee 66 New OS Installation 2 0 0 0 0 0 ccc eee eee 66 Existing System e eee ee 67 Confirming Driver Installation 00000 ea eee 67 Windows Vista Lepna nana Vo BKA eda dae We es DAGANG LANG 68 New OS Installation 2 2 0 0 0 0 ccc eee 68 Existing SYSTEM wc maa hd Mi awed AL DA NAN neds Hee 69 Confirming Driver Installation aana 69 Windows Server 2003 a 70 New OS Installation ccc eee eee 70 Existing SYSTEM sora aa Wan ina des Pana eiee bagi ea aed 71 Confirming Driver Installation 00000 ee aeee 71 WINdOWS XP aaah Banna GP a NAG Mesh iaaa Aue arden s 72 New OS Installation 2 2 0 0 0 0 cc eee eee 72 Existing SYSTEM uss vee ale uae Apa Mea A eued pe ie dee 73 Confirming Driver Installation 00000 ee aeee 73 Red Hat Linux Enterprise 4 4 4 5 4 6 4 7 74 New OS Installation 2 0 0 0 0 0 ccc eee eee 74 Existing SYSTEM waaa eta a KEANNA heat has vd ales 74 Fedora Core 6 1 ee eee eens 75 New OS Installation 2 0 0 0 0 0 0 ccc eee eee 75 Existing System Xa deal pe Rie Yee ee kG Neale Pe ES 75 Fedora Core 748 nala 3 hk Ales Pd vk ee NG de Ae ariel aan 76 New OS Installation 2 2 0 0 0 ccc eee eee 76 Existing System 0 00 c cece cee 76 openSUSE 10 2 10 3 10 5 11 a 77 New OS Installation 2 2 0 0 0 0 eee eee 77 Existing Sy
14. Sisk 0 3 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System DPisk 1 Basic New Yolume E 37 25 GB 37 25 GB NTFS Online Healthy E Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window below My Computer File Edit View Favorites Tools Help Q Back gt E PP Search Ey Folders EJ Address 3 My Computer Hard Disk Drives System Tasks M Details Devices with Removable Storage A 314 Floppy A re DVD Drive D Network Drives Sg Adapt on ConnectStorII Ow 192 168 1 178 Y 288 Appendix B Upgrades Updating SuperTrak BIOS and Firmware page 289 Updating WebPAM PRO page 290 Updating SuperTrak BIOS and Firmware Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX4650 EX8650 EX8654 EX8658 or EX16650 Controller card The SuperTrak card must be properly installed in your PC or server in order to perform the update See Installing the SuperTrak Card on page 9 for more information Downloading BIOS and Firmware File 1 2 3 Go to the Promise Support Website at http support promise com Click Downloads Click the Select Product popup menu and choose SuperTrak EX4350 EX8650 EX8654 EX8658 EX 16650 Click the Select Category popup menu and choose All Click the GO button The list of available downlo
15. Under most conditions there is no need to change CIM settings To change settings for the CIM client 1 Click the Administrative Tools 2 icon in Tree View Click the Software Management by icon Click the CIM Seitings tab Type the user name in the CIM User name field BO N The default name is cim 5 Type a password into the CIM User Password field The default password is password 6 Click the Submit button Important If you change CIM client settings you must make matching CIM server settings on ALL Host PCs otherwise WebPAM PRO will be unable to monitor them Be sure you change the CIM server settings on ALL of your Host PCs to match the CIM client settings Changing CIM Server Settings To change settings for the CIM server 1 On the Host PC access the WebPAM PRO agent folder e Windows C Program Files WebPAMPRO Agent bin e Linux opt WebPAMPRO Agent bin 2 Open a command prompt type cimuser help and press Enter 3 Follow the instructions on the screen 129 SuperTrak EX Series User Manual Managing the Host The Host is designated by its IP address 127 0 0 1 Host functions include Viewing Host Information page 130 Setting User Rights page 130 Refreshing the WebPAM PRO Screen page 130 Viewing Host Information To view Host information click the 127 0 0 1 amp icon in Tree View In the Information tab the following information appears e Management Port IP addre
16. cdrom install After those commands finish type the following command and press Enter umount cdrom Remove the driver diskette Press Alt F1 exit the installation and reboot your PC Option 2 Device Node Does Not Exist 1 Obtain a blank USB device a disk drive or a memory stick formatted to FAT or FAT32 MSDOS Copy the files from the driver diskette to the root directory of the USB device Attach the USB device to the PC Type the following commands and press Enter mount t msdos dev daXsX cdrom cdrom install Where dev daXs is the device node for the USB device 80 Chapter 3 Installing Drivers 5 6 7 After those commands finish type the following command and press Enter umount cdrom Remove the USB device Press Alt F1 exit the installation and reboot your PC Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount r dev fd0 mnt floppy Change this command as needed for a CD or USB stick Type cd mnt floppy Change this command as needed for a CD or USB stick Type load Type cd umount mnt floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system 81 SuperTrak EX Series User Manual VMware ESX Server 3 0 2 3 5 0 New OS Installation 1 a Bd N ap O 9 Download the VMware driver ISO image from the Pr
17. lt value gt alias Specifies the action to perform Default Displays all physical drives their make model number and array they belong to Their status is also shown Modifiies physical drive settings Flashes the physical drive s LED so you can location it Forces a drive from an Offline to an Online state Caution Do this action only in extreme conditions It causes data corruption in most cases Forces a drive from an Onine to an Offline state Clears a drive s condition Specifies the physical drive ID Specifies number of drives when their ID numbers are sequential Specifies type of condition to clear Requires the a clear option Clears a PFA condition on the drive Clears a stale configuration on the drive Specifies type of settings to modify Requires the a mod option Defaults to be all if d is not specified SATA related setting s writecache rlacache and cmdqueuing The SATA settings apply to all SATA physical drives SAS related setting s writecache rlacache readcache The SAS settings apply to all SAS physical drives Apply to both SATA and SAS drives where is applicable Specifies which settings to change User specified name only for configured physical drives Up to 32 characters containing alpha numeric characters blank spaces and underscores Beginning and ending blank spaces are discarded 213 SuperTrak EX Series User Manual The following global settings are for p
18. Installation SAS Connections and ID Numbers The table below correlates the ranges of Enclosure IDs and Physical Drive IDs that appear in the WebPAM PRO interface as a result of the data connections you make SuperTrak SAS Port Enclosure ID Range Drive ID Range Phys 1 4 Virtual 1 1 to 128 Phys 1 4 2t09 1 to 128 Phys 5 8 10 to 17 129 to 256 Phys 9 12 18 to 25 257 to 384 Phys 13 16 26 to 33 385 to 512 A virtual enclosure involves physical drives attached directly to the SuperTrak controller or a connection to an SGPIO backplane You can attach up to 128 SAS or SATA drives on each SAS port using SAS expanders The SuperTrak EX8650 EX8654 and EX8658 cards are designed to manage up to 16 enclosures and up to 256 SAS or SATA disk drives using SAS expanders The SuperTrak EX16650 card is designed to manage up to 32 enclosures and up to 512 SAS or SATA disk drives using SAS expanders If your system has fewer components you might be surprised at the way WebPAM PRO numbers your enclosures and drives The following scenarios illustrate some numbering examples Scenario 1 Virtual Enclosure SGPIO You install the SuperTrak card into an SGPIO enclosure You attach a SAS data cable between SAS Port Phys 1 4 and the enclosure s backplane In WebPAM PRO the SGPIO enclosure appears as Enclosure 1 The drives are numbered 1 to 128 If you attached a second SGPIO enclosure to SAS Port Phys
19. Maximum of 32 characters Use letters numbers one space between words and underscore An alias is optional 8 From the Read Policy dropdown menu choose a Read Cache policy The choices are Read Cache Read Ahead and No Cache See Choosing Cache Policy on page 245 9 From the Write Policy dropdown menu choose a Write Cache policy The choices are Write Back and Write Through If you chose No Read Cache Write policy is automatically Write Through See Choosing Cache Policy on page 245 10 Click the Submit button Initializing a Logical Drive Initialization sets the data bits in the logical drive to zero The action removes any residual data left behind from earlier configurations Initialization is recommended for new logical drives You can also initialize an existing logical drive See Initialization on page 247 for more information Warning When you initialize a logical drive all the data the logical drive will be lost Backup any important data before you initialize a logical drive To initialize a logical drive Click the Subsystem icon in Tree View Click the Logical Drive Summary amp icon Click the amp icon of the logical drive you want to Initialize From the dropdown menu on the Background Activities tab choose Initialization e To choose Quick Initialization check the box e If you checked the Quick Initialization box enter a value in the Quick Initialization Size fie
20. Setting up Email Service page 127 Setting up Extended SMTP page 128 Setting Event Frame Refresh Time page 128 Changing CIM Client Settings page 129 Changing CIM Server Settings page 129 Viewing Service Status There are two software services Web Server and Email There are no user settings To view the status of the software services 1 2 Click the Administrative Tools 2 icon in Tree View Click the Software Management by icon The service name startup type and current status appear under the Service tab Changing Web Server Settings To change the Web Server settings 1 FON Click the Administrative Tools 2 icon in Tree View Click the Software Management icon Click the Web Server tab in Management View Do one of the following actions e Fora regular connection In the HTTP Port field type the HTTP port number The default is 8080 For a secure connection Check the Enable SSL box In the HTTPS Port field type the HTTPS port number The default is 8443 In the Session Time Out field enter a time value in minutes The range is 1 to 1440 minutes 15 minutes is the default 126 Chapter 5 Management with WebPAM PRO 6 7 8 Session Time Out refers to the amount of time the connection remains active without any user interaction After WebPAM PRO reaches the Time Out interval you must log in again and begin a new session Click the Submit button In the confirma
21. The changes take effect immediately Clearing an Orphan Watermark An Orphan Watermark condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array The Clear tab remains grayed out unless this condition is present To clear an orphan watermark 1 mh o N Click the Subsystem icon in Tree View Click the Controllers icon Click the Controller Ye icon Click the Clear tab in Management View Click the Submit button The change takes effect immediately Viewing Battery Information The RAID controller s cache backup battery protects data in the cache for up to 72 hours in the event of a power failure To view battery information 1 2 3 4 Click the Subsystem icon in Tree View Click the Controllers icon Click the Controller tg icon Click the Battery tab in Management View In normal operation the operational status of the battery shows Fully Charged with a Reserve Capacity of 100 If the battery is constantly recharging its 145 SuperTrak EX Series User Manual reserve capacity drops significantly or the battery remains discharged replace the battery Also see Viewing Enclosure Information on page 148 Silencing the Buzzer To silence the buzzer for the current event OB ue Click the Subsystem amp icon in Tree View Click the Controllers icon Click the Controller tg icon Click the Buzzer tab in Management Vi
22. Windows Server 2008 setup will show a Found New Hardware dialog box 1 4 Choose the Locate and install driver software option and click the Next button The Found New Hardware RAID Controller dialog box displays the message Allow Windows to search online for driver software for your RAID Controller Choose the Don t search online option The Found New Hardware RAID Controller dialog box displays the message Insert the disc that came with your RAID Controller Insert the driver diskette into the floppy drive and click the Next button Windows loads the driver and displays the Found New Hardware dialog box with message Windows has finished installing the driver software for this device Promise SuperTrak EX SAS RAID Controller Click the Close button to finish driver installation Confirming Driver Installation 1 Right click the My Computer icon and choose Manage from the popup menu From the left panel choose Device Manager Click the in front of Storage controllers Promise SuperTrak EX SAS RAID Controller and Promise RAID Console should appear 67 SuperTrak EX Series User Manual Windows Vista New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Vista 1 2 Start the installation Boot from the CD ROM When the Where do you want to install Windo
23. configuration status 151 find failed 267 268 global settings 150 IDs 15 information 90 151 list 90 149 locate 149 management 90 operational status 151 PDM 138 169 PFA condition 152 269 problems 91 269 stale condition 152 269 statistics 151 status 164 polling interval 145 popup message 265 power user 120 Predictive Data Migration see PDM 255 problems logical drive 267 physical drive 91 269 Product Overview 2 R RAID choosing a RAID level 240 introduction to 227 VTrak subsystem 148 RAID level logical drive 96 161 165 migrate 167 248 RAID 0 applications 240 description 228 RAID level cont RAID 1 applications 240 description 229 RAID 10 applications 242 description 233 RAID 1E applications 241 description 230 RAID 5 applications 241 description 231 RAID 50 applications 243 description 234 RAID 6 applications 242 description 232 RAID 60 applications 243 description 237 recommendations 240 read cache policy defined 246 logical drive 97 98 162 165 Read Check Table 177 reassigned block threshold setting 137 rebuild disk array 168 270 settings 137 red X 265 RedHat WebPAM PRO icon in ap plication menu 57 Redundancy Check run on logical drive 176 scheduling 139 settings 137 refresh interval Event Frame 128 refresh screen WebPAM PRO 130 304 Index returning product for repair 282 revertible spare drive 170 178 179 248 run background activity 138 Media Patrol 1
24. e Viewing Enclosure Information page 148 Viewing Enclosure Information Enclosure information includes e Enclosure ID e Enclosure Type Virtual e SEP Firmware Version e Maximum number of Controllers Physical Drive Slots Fans Blowers Temperature Sensors Power Supply Units Batteries and Voltage Sensors This information might be useful when contacting Technical Support To view Enclosure information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures 4 icon 3 Click the Enclosure 4 icon The Enclosure information appears on the Information tab See the following topics e SAS Connections and ID Numbers on page 15 e Viewing Controller Information on page 142 e Viewing Battery Information on page 145 e Contacting Technical Support on page 277 Note In addition to the SuperTrak EX Series WebPAM PRO also supports Promise VTrak RAID Subsystems For more information about managing those products with WebPAM PRO see the online help or refer to the Subsystem s Product Manual 148 Chapter 5 Management with WebPAM PRO Managing Physical Drives Managing Physical Drives deals with the physical disk drives under the SuperTrak RAID controller including the following functions Viewing a List of Physical Drives page 149 Locating a Physical Drive page 149 Making Global Physical Drive Settings page 150 Viewing Physical Drive Information page 151 Viewing P
25. e Open Source Driver for Linux 2 6 kernel 32 or 64 bit Choose one of these operating systems to take full advantage of all the features of WebPAM PRO JRE The WebPAM PRO installation program installs a private Java Runtime Environment JRE under the same directory where WebPAM PRO is installed WebPAM PRO uses this private JRE to avoid incompatibility issues with any other JREs that may be present on your system Internet Browser Typically an Internet browser comes with your operating system The WebPAM PRO installer does not include a browser For computers that will remotely monitor and manage the RAID the browser is the only software required Browser Support Choose the latest version of the following browsers to use with WebPAM PRO e Internet Explorer e Firefox e Netscape Navigator If you do not have one of the above browsers on the Host PC install the browser first and make it the default browser Then install WebPAM PRO Important Install the SuperTrak driver for your operating system before installing WebPAM PRO See Chapter 3 Installing Drivers on page 63 for instructions SuperTrak EX Series User Manual Caution If you have WebPAM or an earlier version of WebPAM PRO on your PC or server manually uninstall them before you install WebPAM PRO from the Software CD Go to one of the following procedures e Installing WebPAM PRO onto Windows on page 40 Installing WebP
26. lt option gt lt value gt Specifies options for the spare drive mediapatrol Enables or disables Media Patrol enable disable Examples spare spare a add p 14 tg r y spare a mod i 1 t d d 0 1 s mediapatrol disable spare a del i 0 220 Chapter 6 Management with the CLI spath Usage spath a list t lt type gt p lt path gt c lt count gt spath a discover spath a chgpath t lt type gt p lt path gt Summary The spath command discovers and changes subsystem paths Options a lt action gt list discover chgpath t lt type gt hba subsys p lt path number gt c lt count gt Examples spath spath a discover Which action to perform Default Lists the subsystem paths that have been discovered Discovers subsystem paths Changes the current subsystem path to the new specified path If t lt type gt p lt path gt is not specified it will list the current subsystem path Specifies the type of path HBA Subsystem With the a list option the default is both HBA and Subsystem With the a chgpath options you must specify t and p to change the path You cannot use the t option with the a discover option Specifies the path number of the HBA and subsystem The path number starts from 1 Specifies the number of paths to be displayed Not currently supported spath a chgpath t subsys p 1 stats Usage stats t l
27. lt size gt 1 1024 p lt pattern gt Examples init init a stop l0 Warning When you initialize a logical drive you delete all data on the logical drive Backup any important data before you initialize a logical drive Specifies the action to perform Displays a list of the initializations in progress or paused and their status The default action Start an initialization Stop an initialization Pause an initialization Resume an initialization Specifies the logical drive to be initialized Specifies the amount of data in megabytes MB for a quick initialization Specifies the pattern for a full initialization The pattern can range from 1 to 128 bytes HEX string and is padded to even number of bytes such as fff padded to Offf Pattern is not supported for quick initialization init a start 10 p5a5a0101 208 Chapter 6 Management with the CLI logdrv Usage logdrv a lt action gt lt Ldld gt c lt Ld count gt v logdrv a locate I lt LdID gt logdrv a mod lt Ldld gt s lt list of Id settings gt Summary The logdrv command displays information about the logical drives and changes logical drive settings To create a logical drive see the array command on page 190 Options a lt action gt Specifies the action to perform list Default Displays a summary of one or more logical drives mod Changes logical drive settings locate Locates a lo
28. port SLP and iSNS Subsystems only Network settings of iSCSI ports Subsystems only Network settings of management ports Physical drive settings Subsystems only SAS host interface port setting Subsystems only Parallel SCSI channel settings Subsystem settings Following are individual Software settings which only apply to Subsystems bgascheduler service webserver snmp telnet email netsend cim user Examples Background activity scheduler settings Service startup type settings Web server settings SNMP settings Telnet settings Email settings Netsend settings CIM settings User settings factorydefaults a restore t phydrv factorydefaults a restore t all init Usage init a lt action gt lt Ldld gt init a start lt Ldld gt q lt size gt p lt pattern gt init a stop lt Ldld gt init a pause I lt Ldld gt 207 SuperTrak EX Serie s User Manual init a resume l lt Ldld gt Summary The init command starts stops pauses and resumes a logical drive initialization A full initialization writes to the entire logical drive space and takes several minutes depending on the size of the logical drive A quick initialization writes to the first and last few megabytes of the logical drive Typically a quick initialization is completed in moments Options a lt action gt list start stop pause resume lt LD IDs q
29. you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next Back Cancel In the following windows choose Disk 1 to Initialize Do not choose any DoR la Volume Layout Type File System Status Capacity Free Space Healthy System 37 26GB 25 92 GB gt _ DPPPPzJvJ as A Properties Help 3 Click the Next button to start the Wizard 4 disks to Convert Click the Finish button to Initialize the logical disk Computer Management E8 Fie Action View Window Help e Mm e bes mj Computer Management Local BG System Tools E C Partition Basic NTFS a Event Viewer H E Shared Folders z Local Users and Groups a Performance Logs and Alerts Device Manager E amp Storage g9 Removable Storage Disk Defragmenter lt Disk Management 4 E Servii d Applicati fp Services and Applications Waka Basic C 37 26 GB 37 26 GB NTFS Online Healthy System pisk1 Basic 37 25 GB 37 25 GB Online Unallocated W Unallocated JE Primary partition 5 from the popup menu Right click the Unallocated portion of Disk 1 and choose New Partition The New Partition Wizard appears 286 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition KI Wizard This wizard helps you create a partition on a basic disk A basic disk is a physical disk that contai
30. 10 must have less than 16 physical drives RAID 10 Add physical drives Even number of physical drives RAID 50 6 physical drives minimum 16 per axle maximum RAID 60 8 physical drives minimum 16 per axle maximum RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 0 None RAID 1E None RAID 5 16 physical drives maximum RAID 50 must have less than 16 physical drives RAID 6 16 physical drives maximum RAID 50 must have less than 16 physical drives RAID 10 Even number of physical drives RAID 50 Add physical drives 16 per axle maximum RAID 60 8 physical drives minimum 16 per axle maximum 252 Chapter 7 Technology Background RAID 60 A RAID 60 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 6 16 physical drives maximum RAID 60 must have less than 16 physical drives RAID 60 Add physical drives 16 per axle maximum Important The Target disk array may require more physical drives than the Source disk array If the Target disk array requires an EVEN number of physical drives but the Source disk array has an ODD number ADD a physical drive as part of the migration process You cannot reduce the number of physical drives in your disk array even if the Target disk array requires fewer physical drives than
31. 111 0 x 168 3 x 19 0 mm Full height e Operating temperatures Without BBU 32 to 122 F 0 C to 50 C With BBU 32 to 104 F 0 C to 40 C e Operating humidity 5 to 95 non condensing Chapter 2 Installation e Unpacking the SuperTrak below e Installing the SuperTrak Card page 9 e Choosing the Physical Drives page 17 e Creating a Logical Drive page 18 e Installing the CLI page 23 e Windows page 23 e Linux page 29 e Free BSD page 36 e VMware page 37 e Installing WebPAM PRO page 38 e Windows page 40 e Linux page 49 e Logging into WebPAM PRO page 58 e Setting up WebPAM PRO page 60 Unpacking the SuperTrak Card When you receive the SuperTrak EX Series SAS SATA RAID Controller card the package should contain the items listed below e SuperTrak EX4650 EX8650 EX8654 EX8658 or EX16650 Controller card e Quick Start Guide e 0 5m 19 inch SFF 8087 to SFF 8087 multi lane cable One 1 for EX4650 and EX8654 Two 2 for EX8650 Four 4 for EX16650 e CD with WebPAM PRO software Windows and Linux drivers and SuperTrak User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately Warning YAN The electronic components on the SuperTrak EX Controller cards are sensitive to damage from Electro Static Discharge ESD A Observe appropriate precautions at all times when handling the SuperTrak card or its subasse
32. 5 8 it would appear in WebPAM PRO as Enclosure 10 The drives would be numbered 129 to 256 Scenario 2 Virtual Enclosure Host PC You install the SuperTrak card into a Host PC You attach SAS breakout cables to SAS Ports Phys 1 4 and Phys 5 8 and a SAS or SATA drive at the drive ends of each cable 15 SuperTrak EX Series User Manual In WebPAM PRO the Host PC appears as Enclosure 1 The drives on SAS Port Phys 1 4 are numbered 1 to 4 The drives on SAS Port Phy 5 8 are numbered 129 to 132 This scenario also applies if you use Promise SuperSwap enclosures Scenario 3 External Enclosures Daisy Chain You install the SuperTrak card into a Host PC You attach a SAS data cable between SAS Port Phys 1 4 and a Promise VTrak J310s 12 drive JBOD enclosure You connect a second J310s enclosure to the first in a daisy chain In WebPAM PRO the first JBOD enclosure appears as Enclosure 2 The drives are numbered 1 to 12 The second JBOD enclosure appears as Enclosure 3 The drives are numbered 13 to 24 Scenario 4 External Enclosures Parallel You install the SuperTrak card into a Host PC You attach a SAS data cable between SAS Port Phys 1 4 and a VTrak J310s enclosure You attach a SAS data cable between SAS Port Phys 5 8 and a second J310s enclosure In WebPAM PRO the first JBOD enclosure appears as Enclosure 2 The drives are numbered 1 to 12 The second JBOD enclosure appears as Enclosure 10 The drives are numbere
33. 60 with a SAS expander e The SuperTrak EX8650 EX8654 EX8658 and EX16650 Controller cards you can directly attach up to 16 SAS or SATA physical drives With a SAS expander you can attach up to 256 drives These Controllers also support RAID levels 0 1 1E 5 6 10 50 and 60 Set up a network of SuperTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network e Create a series of SuperTrak RAID networks at any number of offsite locations e Monitor and repair SuperTrak RAID logical drives using the Internet from an offsite location all without compromising the integrity of secure servers XOR Microprocessor The SuperTrak EX Series Controllers have an onboard microprocessor for XOR calculations which off loads the parity calculation workload from the main CPU and transfers it to the controller card boosting the performance of the entire system Hot Swapping Attached drives can be hot swapped when necessary Chapter 1 Introduction WebPAM PRO Management Software The Web Based Promise Array Management Professional WebPAM PRO software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network Browser based GUI provides email notification of all major events or alarms memory cache management drive event logging logical drive maintenance rebuild and access to all components in the RAID configu
34. Management screen displays Highlight the logical drive you want to see and press Enter The Logical Drive Info and Setting screen displays The information includes Logical Drive ID The consecutive number of the logical drive in the order it was created beginning with 0 95 SuperTrak EX Series User Manual 3 Logical Drive Name You can change this setting Capacity Data capacity of the logical drive in GB RAID Level Chosen when the logical drive was created Stripe Size Chosen when the logical drive was created Sector Size Chosen when the logical drive was created Write Cache Policy You can change this setting Read Cache Policy You can change this setting Disk Array ID Consecutive number of the disk array to which this logical drive belongs Status OK is normal Can also show Rebuilding Initializing Synchronizing Degraded Critical or Offline Highlight Return to Previous Menu and press Enter Creating a Logical Drive You must create a disk array before you can create a logical drive See Creating a Disk Array on page 93 To create a logical drive 1 In the Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Highlight Create Logical Drive and press Enter The Create Logical Drive Step 1 2 screen appears Press the arrow keys to highlight a disk array Then press the spacebar to select the disk array An
35. Patrol 169 run PDM 169 settings 94 164 status 93 163 transitioning 170 view 156 downloading BIOS 289 drivers 63 firmware 289 WebPAM PRO 290 drivers downloading 63 FreeBSD 80 installation media 64 Miracle Linux 79 openSUSE Linux 77 RedHat Linux 74 SuSE SLES Linux 78 Windows Server 2003 70 300 Index drivers cont Windows Server 2008 66 Windows Vista 68 Windows XP 72 E email messages 265 service settings 127 status 126 test 128 enable Auto Rebuild 137 Media Patrol 137 SMART 144 enclosure IDs 15 information 148 JBOD 14 16 polling interval 145 SGPIO 15 SuperSwap 16 third party 149 156 173 182 virtual 15 149 156 173 182 VTrak 14 150 157 173 182 error block threshold setting 137 Event Frame deleting 116 refresh time 128 saving 116 viewing 115 event logs clear 104 SuperBuild 103 expansion 167 248 ranges of 253 Extended SMTP 128 F FAQs installation 275 physical drives 274 post installation 276 pre installation 273 find failed drive SuperBuild 267 WebPAM PRO 268 firmware downloading 289 update 124 132 first time setup WebPAM PRO 60 Forced Read Ahead Cache 145 246 format logical drive 248 285 FreeBSD installing CLI 36 driver 80 G GBTruncate 246 global spare drive 248 GRPRounding 247 H Header 113 health subsystem 133 host add 122 delete 123 information 130 hot spare drive 248 l ID numbers and SAS connections 15 in band versus out of band 1
36. RAID controller These events are cleared when you reboot your system To view runtime events In Tree View click the Subsystem EF icon From the dropdown menu on the Event tab choose Runtime Events The events are listed from newest at the top of the list to oldest at the bottom Severity Definitions Each event is marked with a level of severity Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred Saving the Runtime Event Log This function saves a copy of the runtime event log as a text file on the Host PC s hard drive To save the runtime event log a BON In Tree View click the Subsystem EF icon From the dropdown menu on the Event tab choose Runtime Events At the bottom of the window click the Save Event Log button In the File Download dialog box click the Save button In the Save dialog box name the file navigate to the folder where you want to save the log file and click the Save button A text file of the event log is saved to the Host PC s hard drive 134 Chapter 5 Management with WebPAM PRO Clearing the Runtime Event Log This function clears the events from the runtime event log sc
37. Transition is completed refresh the screen The revertible spare drive will be listed under the Spare Drives icon and the disk array s operational status will show OK To set Transition priority see Making Background Activity Settings on page 137 170 Chapter 5 Management with WebPAM PRO Preparing a Disk Array for Transport Important Before you can use this feature There must be a dedicated spare disk drive assigned to this disk array e The disk array s Operational Status must be OK To prepare a disk array for transport 1 Dx NOD O bh Q Click the Subsystem icon in Tree View Click the Disk Arrays E icon Click the Disk Array amp icon Click the Transport tab in Management View Click the Submit button In the confirmation box type the word confirm in the field provided Click the OK button After the Transition is complete move the physical drives comprising the disk array to their new locations Click the Refresh button in your Browser The drives appear in their new locations and disk array status displays OK 171 SuperTrak EX Series User Manual Managing Logical Drives Logical drives are made from disk arrays In the Tree you can see a graphic representation of the logical drives that belong to each array You can also see all logical drives in the subsystem under Logical Drive Summary See page 182 Logical drive management includes the following
38. View Click the Subsystem Host Management amp icon Click the Add Subsystem Host tab in Management View 122 Chapter 5 Management with WebPAM PRO Do one of the following actions e To create an in band connection Type the Host PC s IP address into the address field Choose this option for SuperTrak Note that entries such as localhost or the Host PC s network name do not work for this function e To create an out of band connection Type the Subsystem s management port IP address into the address field Click the Submit button The new Subsystem or Host PC is added to Tree View In Band versus Out of Band In band connection The WebPAM PRO Agent is running on the Host PC or server The WebPAM PRO Client Server is running on any PC on the network Management commands to a subsystem travel through the subsystem s data ports Multiple subsystems can appear under the same Host PC or server Out of band connection The WebPAM PRO Agent is running on the subsystem The WebPAM PRO Client Server is running on the same Host PC on the network Management commands to a subsystem travel through the subsystem s management port Only one subsystem can appear under a Host PC or server Deleting a Subsystem or Host When you delete a subsystem or host PC you only remove it from WebPAM PRO s list of monitored systems This action has no effect upon the disk arrays logical drives or data stored on the RAID
39. and Benefits The following information offers an overview of the major features of the Promise SuperTrak EX4650 EX8650 EX8654 EX8658 and EX16650 Advanced Design Features Benefits Supports PCle x8 bus Allows maximum data transfers of up to 2 GB s motherboards in both directions simultaneously to dramatically reduce the time to save and retrieve large files EX4650 supports RAID 0 1 JE 5 6 and 10 RAID 50 and Provides dramatic increase in drive performance 60 with SAS Expander and or fault tolerant options Offers performance EX8650 EX8654 EX8658 customization and data rebuilds from the BIOS and EX16650 support RAID menu 0 1 1E 5 6 10 50 and 60 Supports Serial ATA Burst data transfer rates up to 300 MB s from Specification II Serial ATA drives to boost overall system performance Supports Serial Attached Burst data transfer rates up to 300 MB s from SCSI Specification SAS drives to boost overall system performance Independent data channels Drives can multiply their data transfer for SATA and SAS drives performance when striped together and each drive uses a separate data channel Supports multiple logical Up to 32 logical drives per array drives on the same physical Up to 128 arrays drives per controller drives Up to 256 physical drives per controller Up to 256 logical drives per controller Chapter 1 Introduction Advanced Design Feat
40. and Firmware File on page 289 Note that this function does not update the software driver Install the software driver file following the procedure for your operating system See Chapter 3 Installing Drivers on page 63 You can also update the firmware on e An individual SuperTrak controller e AVTrak JBOD enclosure See Updating the Firmware on page 132 To update the SuperTrak firmware on multiple Host PCs 1 Click the Administrative Tools 2 icon in Tree View 2 Click the Subsystem Host Management amp icon 124 Chapter 5 Management with WebPAM PRO In Management View click the Multiple Firmware Update tab dropdown menu and choose Multiple HBA Firmware Update From the Subsystem Host List check the box beside the Host PCs with the SuperTrak controllers you want to update Choose the Download Flash File from Local File through HTTP option and click the Next button Click the Browse button and navigate to the directory where you saved the update file then click the update file and click the Open button Click the Start button When the Flash Image Status shows Flash image completed the firmware and BIOS have been updated Restart the Host PCs 125 SuperTrak EX Series User Manual Managing Software Services Software Services include the following functions Viewing Service Status page 126 Changing Web Server Settings page 126 Restarting the Tomcat Server page 127
41. and press Enter Highlight your choice of 64 KB 128 KB 256 KB 512 KB or 1024 KB and press Enter To change the Sector Size highlight Sector Size and press Enter Use the default 512 B Only exceptions are logical drives larger than 2 TB on Windows XP 32 bit See page 253 for more information 21 SuperTrak EX Series User Manual 17 18 19 20 To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Read Cache Policy highlight Read Cache Policy and press Enter Highlight your choice of None Read Cache or Read Ahead and press Enter Highlight Save Configuration and press Enter The Logical Drive Management screen appears with your new logical drive At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 4 though 18 above Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key You have successfully created a new RAID logical drive Important You must partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system 22 Chapter 2 Installation Ins
42. and press Enter Press Y to confirm event log clearing 104 Chapter 4 SuperBuild Utility Working with Time Sync The Time Sync function adds two special features to SuperTrak These functions include e Setting the Time Zone page 105 e Synchronizing Time with an Embedded Site page 105 The Time Sync function does not replace or overwrite the regular date and time settings in the Host PC s BIOS or OS Setting the Time Zone To set the difference between the current time zone the time zone in which you are and Greenwich Mean Time GMT 1 Inthe Main Menu highlight Time Sync and press Enter The Time Sync screen displays 2 Highlight Current Time Zone and press the or key to change the time for the current time zone Each press of the key increments 15 minutes forward Each press of the key increments 15 minutes backward Synchronizing Time with an Embedded Site This feature requires you to have installed in the Host PC a separate product that is not part of SuperTrak RAID controller To synchronize time with an embedded site 1 Inthe Main Menu highlight Time Sync and press Enter The Time Sync screen displays 2 Highlight Sync Time with Embedded Site and press Enter 105 SuperTrak EX Series User Manual Using the Miscellaneous Menu The Miscellaneous menu enables three useful functions on SuperTrak e Making the SAS Ready LED Setting page 106 e Making the SGPIO Backplane Setting p
43. and untar the driver file Below is an example tar zxvf RH 306010003 tar gz Insert a blank diskette a writable CD or attach a USB memory stick to your PC Copy the driver file to the diskette CD or USB stick Check the driver s ReadMe file for important information 65 SuperTrak EX Series User Manual Windows Server 2008 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2008 1 2 Start the installation Boot from the CD ROM When the Where do you want to install Windows dialog box appears click Load Driver Insert the SuperTrak driver diskette into drive A or attach a USB memory stick with the SuperTrak driver to the USB port In the Load Driver dialog box click the Browse button In the Browse for Folder dialog box click the diskette or USB stick then click the OK button In the Select the driver to be installed dialog box highlight Promise SuperTrak EX SAS RAID Controller then click the Next button When the Where do you want to install Windows dialog box appears again in the list of Disks highlight the Disk representing your logical drive the Disk with unallocated space then click the Next button Continue the Windows installation 66 Chapter 3 Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system
44. asterisk appears at the left of the selected disk array Highlight Next Step and press Enter The Create Logical Drive Step 2 2 screen displays Press the arrow keys to highlight the item you want to change then press Enter to select the item e Logical Drive Name Optional Type a name e RAID Level Choose a new RAID level Your choices depend upon the number of physical drives in your disk array e Capacity 0 means the full capacity or the remaining capacity of the disk array will be used for this logical drive Stripe Size Choose from 64 KB 128 KB 256 KB 512 KB and 1 MB 64 KB is the default e Sector Size Choose from 572 B 1 KB 2 KB and 4 KB 512 B is the default 96 Chapter 4 SuperBuild Utility e Write Cache Policy Choose from Write Back or Write Through e Read Cache Policy Choose from Read Cache Read Ahead or No Cache e Axle RAID 50 and 60 logical drives only Choose the number of axles or choose 0 to let the controller decide for you 5 Highlight Save Configuration and press Enter At this point you can create additional logical drives if there is space remaining on your disk arrays To create another logical drive repeat steps 2 though 5 above 6 Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key Important e Promise recommends that you Initialize
45. be the same media type HDD or SSD as the other physical drives in the disk array Options a lt action gt list start d lt DA ID gt p lt PD ID list gt lt option gt lt value gt id capacity raid axle stripe Specifies the action to perform Default Displays the migration status of specified disk array If no array ID specified all migration statuses are displayed Starts the migration Specifies the ID of the array to be migrated Specifies the physical drives to be added to the array Specifies logical drive migration settings Required Specifies the logical drive ID Specifies the new logical drive capacity Specify a value only when expanding logical drive capacity Specifies the new RAID level Note When expanding a RAID 10 logical drive specify RAID 10 as the target RAID level otherwise the resulting logical drive is a RAID 1E Specifies the axle number Applies to RAID 50 and 60 when the RAID Level is changed Specifies the new stripe size Not currently supported 210 Chapter 6 Management with the CLI Examples migrate d 1 migrate a start d 1 p 10 I id 0 capacity 10gb mp Usage mp a lt action gt Summary The mp command activates Media Patrol Media Patrol searches the physical drives for media errors When an error is found Media Patrol attempts to repair the error If it fails to correct the error Media Patrol attempts to remap the sect
46. by Microsoft you will be asked if you want to continue the installation Click Continue anyway When the New Hardware Wizard has finished installing the SuperTrak driver click Finish Confirming Driver Installation 1 Right click the My Computer icon and choose Manage from the popup menu From the left panel choose Device Manager Click the in front of SCSI and RAID controllers Promise SuperTrak EX SAS RAID Controller and Promise RAID Console should appear 73 SuperTrak EX Series User Manual Red Hat Linux Enterprise 4 4 4 5 4 6 4 7 New OS Installation 1 2 5 Start the RedHat Linux Installation by booting from the install CD At the Welcome to Red Hat Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the Insert your driver disk and press OK to continue click OK At the Devices dialog box insert the driver diskette or CD or attach the USB stick and click OK Continue with the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Note The RHEL 5 kernel includes a SuperTrak driver Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount r dev fd0 mnt floppy Change th
47. can run Media Patrol e From the subsystem See page 138 e Directly on a disk array See page 169 Predictive Data Migration PDM Predictive Data Migration PDM is the migration of data from the suspect physical drive to a spare drive similar to Rebuilding a Logical Drive But unlike Rebuilding PDM constantly monitors your physical drives and automatically copies your data to the spare drive before the suspect drive fails and your Logical Drive goes Critical See Running PDM on page 138 and Running PDM on a Disk Array on page 169 After the data is copied from the suspect drive the controller marks the suspect drive with a Stale configuration and a PFA error You can clear the Stale configuration and PFA error and put the physical drive back into service See Clearing Stale and PFA Conditions on page 152 or page 269 In some cases however you might remove the physical drive for repair or replacement PDM Triggers The following actions trigger PDM e A physical drive with unhealthy status see below e Media Patrol finds a disk critical error e You initiate PDM manually PDM also counts the number of media errors reported by Media Patrol A physical drive becomes unhealthy when e ASMART error is reported e The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector when a bad sector is detected the physical drive creates a map around it Th
48. correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio or TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables SuperTrak EX Series User Manual Contents Chapter 1 Introduction 0c e eee eee eee eee 1 About This Manual 00 00 cee eee 1 Product Overview inside terekre eee 2 XOR Microprocessor cece eee eee eee 2 Hot Swapping 00 cee eee eee eee 2 WebPAM PRO Management Software aa 3 Operating System Support eee eee 3 Browser Support 0000 e cece ete ee 4 Key Features and Benefits 000 c eee eae 4 SPECICATION aka NUNG kag KIA BAG nena Pea 6 Chapter 2 Installation 00 cece eee eee 7 Unpacking the SuperTrak Card cece ees 7 Installing the SuperTrak Car
49. database file This file type is not applicable for in band and can only be exported to a remote host servicereport System service report file This file is exported to remote host for embedded and local host for in band f lt file name gt Specifies the name of the file to be exported s lt TFTP servers Specifies TFTP server s IP or host name Do not specify TFTP server for in band p sport num gt The port number of the TFTP server Default is 69 Do not specify port number for in band Examples export t userdb s 192 168 1 1 f userdb bin export t servicereport s 192 168 1 1 f servicereport for embedded export t servicereport f servicereport for in band factorydefaults Usage factorydefaults a lt action gt t lt type gt Summary The factorydefaults command restores factory default settings Options a lt action gt Specifies the action to perform restore Restore the factory default settings t lt type gt Specifies the type of settings to restore all All settings allfw All firmware settings 206 Chapter 6 Management with the CLI allsw Subsystems only All software settings Following are individual Firmware settings bga ctrl encl fc iscsi netiscsi netmgmt phydrv sas scsi subsys Background activity settings Controller settings Enclosure settings including temperature thresholds Subsystems only FC port settings Subsystems only iscsi settings including node
50. drive will be made automatically when you create the disk array If you specify less than the total available Capacity you can use the remaining space to create additional logical drives now or at a later time If you are uncertain about choosing parameters for your disk array use the Express or Automatic option to create your disk array To create a new disk array 1 Click the Subsystem amp icon in Tree View 2 Click the Disk Arrays E8 icon 3 From the dropdown menu on the Create tab choose Advanced Step 1 Disk Array Creation 1 Enter a name for the disk array in the field provided 2 Check the Enable Media Patrol box if you want to enable Media Patrol For more information see Media Patrol on page 255 3 Check the Enable PDM box if you want to enable PDM For more information see Predictive Data Migration PDM on page 255 4 Choose a type of physical drive from the Media Type dropdown menu HDD is a hard disk drive SSD is a solid state drive You cannot mix HDDs and SSDs in the same disk array 5 Highlight physical drives you want in the disk array from the Available list and press the gt gt button to move them to the Selected list You can also double click them to move them 6 When you are done click the Next button Step 2 Logical Drive Creation Logical Drive Creation enables you to specify logical drives under the new disk array Enter the information for a logical drive then click the Upd
51. drives that are still functional Highlight Start Manual Rebuild and press Enter The Manual Rebuild screen displays Highlight the Source Sequence Number and press Enter Then type the ID number of one of the physical drives you noted in step 3 and press Enter Highlight the Target Physical Drive ID and press Enter Then type the ID number of the new drive and press Enter Highlight Start Manual Rebuild and press Enter The time required for the Rebuild depends on the number and size of your logical drives You can monitor the progress of the Rebuild under Background Activity 271 SuperTrak EX Series User Manual Recovering from a Blank Screen Occasionally while you are performing a RAID atarnet management operation using WebPAM PRO your Explorer gt EN browser screen might go blank To recover from a blank browser screen do one of the Firefox gt following actions ly Netscape e Press the F5 key Navigator gt e Click your browser s Refresh button right Cache Battery Does Not Charge The RAID controller s cache backup battery protects data in the cache for up to 72 hours in the event of a power failure If the battery is too warm it will not accept a charge nor will it discharge to power the cache To view battery information 1 Click the Subsystem EF icon in Tree View 2 Click the Controllers icon 3 Click the Controller icon 4 Click the Battery tab in Managem
52. go to Warranty Registration web site Thank you for choosing Promise License Agreement A Choose Install Product Choose Install Folder A Install Selected Features Installing Install Complete Register Your Product On line WebPAM PRO ROMINE e Previous Done h With the Register Your Product On line box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register Note The first time you install WebPAM PRO on a RedHat Linux system the WebPAM PRO icon appears on the desktop but not in the application menu Please log out then log in again and the WebPAM PRO icon will thereafter appear in the application menu This completes the WebPAM PRO installation for Linux Go to Logging into WebPAM PRO on page 58 SuperTrak EX Series User Manual Logging into WebPAM PRO You can log into WebPAM PRO in either of two ways e Logging in at the Host PC page 58 e Logging in over the Network page 58 Logging in at the Host PC At the Host PC where the SuperTrak EX Controller is installed do one of the following actions e Double click the WebPAM PRO desktop icon e Choose WebPAM PRO in the Windows Programs menu e Choose WebPAM PRO in the Linux Applications menu e Follow the steps under Logging in over the Network Logging in over the Network You can log into WebP
53. gt rebuildrate low medium high exceeds the threshold value Threshold value to trigger PDM when number of medium error on the PD exceeds the threshold value Background task rates determine what percentage of the IO load on the controller should be dedicated to the background task A lower number will mean the task takes longer to complete a higher number will cause the task to complete faster all other things being equal Rebuild rate determines the rate at which rebuild will run low 25 medium 50 high 75 196 Chapter 6 Management with the CLI pdmrate low medium high transitionrate low medium high syncrate low medium high initrate low medium high rcrate low medium high migrationrate low medium high Examples bga PDM rate determines the rate at which PDM will run low 25 medium 50 high 75 Transition rate determines the rate at which transition will run low 25 medium 50 high 75 Synchronization rate determines the rate at which synchronization will run low 25 medium 50 high 75 Initialization rate determines the rate at which initialization will run low 25 medium 50 high 75 Redundancy check rate determines the rate at which redundancy check will run low 25 medium 50 high 75 Migration rate determines the rate at which migration will run low 25 medium 50 high 75 bga a mod s autorebuild enable rebuildrate high syncrate l
54. in the field provided When you are done click the Submit button Sending A Test Email Message Before you can send a test message your email service must be set up as described in Setting up Email Service on page 127 To send a test email message ae Po NN a Click the Administrative Tools amp icon in Tree View Click the Software Management by icon Click the Email tab in Management View Click the Test Email button A new window opens Type the recipient s email address in the field provided Click the Submit button WebPAM PRO sends a test email message to the address you specified Setting Event Frame Refresh Time To set the refresh time for the Event Frame 1 2 3 Click the Administrative Tools 2 icon in Tree View Click the Software Management icon Click the Refresh time tab Choose a time interval from the Event Refresh Time dropdown menu The choices are 15 30 60 and 300 seconds Click the Submit button 128 Chapter 5 Management with WebPAM PRO Changing CIM Client Settings The CIM client is part of the WebPAM PRO Utility Server The Utility Server can be installed on any PC on the network Only one CIM client and Utility Server installation is required The CIM client works with CIM server The CIM server is part of the WebPAMPRO Agent The Agent must be installed on every host PC where the HBA RAID controller is installed to enable management over a network
55. including logical drives in expanded or cascaded enclosures This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located Logical Drive Summary includes the following functions e Viewing a List of All Logical Drives page 182 e Locating a Logical Drive page 182 e Viewing Individual Logical Drive Information page 183 Viewing a List of All Logical Drives To view a list of all logical drives in all enclosures 1 Click the Subsystem EF icon in Tree View 2 Click the Logical Drive Summary amp icon Locating a Logical Drive Virtual or Third Party Enclosures Support for this feature depends on how your system or enclosure was set up Direct connect systems with individual LED connections and SGPIO enclosures support individual physical drive LEDs Other systems or enclosures might or might not support them See Appendix D LED Backplane Connections on page 295 To locate a logical drive in the enclosure click the Locate LDx button The LEDs for the carriers holding the physical drives used by the logical drive will blink for one minute Promise Enclosures To locate a logical drive in the VTrak JBOD enclosure click the Locate LDx button The disk status LEDs will blink for one minute to identify the carriers holding the physical drives used by the logical drive Figure 9 VTrak drive carrier LEDs Disk Status Power Activity 18
56. logical drive can migrate to the following Target logical drives Target Requirements RAID 0 None RAID 1E Add physical drives RAID 5 3 physical drives minimum 16 maximum RAID 1E must have less than 16 physical drives RAID 10 4 physical drives minimum Even number of physical drives RAID 50 6 physical drives minimum 16 per axle maximum 250 Chapter 7 Technology Background RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 0 None RAID 1E None RAID 5 Add physical drives 16 maximum RAID 6 4 physical drives minimum 16 maximum RAID 10 4 physical drives minimum Even number of physical drives RAID 50 6 physical drives minimum 16 per axle maximum RAID 60 8 physical drives minimum 16 per axle maximum RAID 6 A RAID 6 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 6 Add physical drives 16 maximum RAID 60 8 physical drives minimum 16 per axle maximum 251 SuperTrak EX Series User Manual RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 0 None RAID 1E None RAID 5 3 physical drives minimum 16 maximum RAID 10 must have less than 16 physical drives RAID 6 4 physical drives minimum 16 maximum RAID
57. rc page 216 rb page 217 sc page 218 smart page 219 spare page 219 spath page 221 stats page 221 subsys page 222 sync page 223 topology page 224 transit page 224 array a lt action gt d lt Dald gt c lt array count gt v array a add s lt list of array params gt d lt Dald gt p lt Pdld list gt c lt Ld count gt I lt list of Ld params gt array a mod d lt Dald gt s lt list of array settings gt array a del d lt Dald list gt array a locate d lt Dald gt array a accept d lt Dald gt t lt condition types array a addld d lt Dald gt c lt Ld count gt I lt list of Id settings gt array a delld lt Ldld list gt array a transport d lt Dald gt 190 Chapter 6 Management with the CLI Summary The array command is the main command for performing advanced configuration and maintenance tasks on disk arrays This command lists creates modifies deletes and locates disk arrays It also adds and deletes logical drives Note that you cannot mix Hard Disk Drives HDD and Solid State Drives SSD in the same disk array Options a lt action gt list add addld delld mod del locate accept Warning When you delete a disk array you also delete any logical drives that belong to it along with the data they contain When you initialize a logical drive you delete all data on the logical drive Back up any imp
58. reported in the SuperTrak BIOS screen when you boot your PC or server as shown below Figure 1 SuperTrak BIOS screen logical drive critical SuperTrak EX SAS RAID Controller BIOS Version 3 00 00000 56 c 2007 Promise Technology Inc All rights reserved Summary of Controller 1 ST EX8654 b Version of Single Image 1 04 000 00 b Number of Physical Drive 4 b Number of Disk Array a b Number of Logical Drive 2 hp Critical 1 Press lt Ctrl gt lt S gt to enter SuperBuild tm Configuration Utility Press lt Esc gt or lt Space gt to continue If the SuperTrak BIOS detects an Critical logical drive the BIOS reports the condition but allows the booting process of the Host PC to continue Choose a Management application e Press Ctrl S at the BIOS screen to open the SuperBuild utility e Allow your OS to boot then open WebPAM PRO 263 SuperTrak EX Series User Manual Figure 2 SuperTrak BIOS screen logical drive offline SuperTrak EX SAS RAID Controller BIOS Version 3 00 00000 56 c 2007 Promise Technology Inc All rights reserved Summary of Controller 1 ST EX8654 b Version of Single Image 1 04 000 00 b Number of Physical Drive 4 b Number of Disk Array sl gt Number of Logical Drive 2 Offline 2 Some logical drive is offline and disk array is incomplete Please verify count of physical drives and check power amp data cables first Or reconfigure it by Press lt Ctrl gt lt
59. small to medium sized IO fileserver Random read write mix small to medium sized IO lt num of LDs gt Specifies how many logical drives to include in the configuration Array capacity is divided evenly among the logical drives Examples config a auto config a expr ry p y c n sy t data 12 ctrl Usage ctrl a lt action gt i lt ctrlld gt c lt ctrl count gt v ctrl a mod i lt ctrlld gt s lt list of settings gt ctrl a clear i lt ctrlld gt t lt condition type gt Summary The ctrl command displays controller information and changes controller settings Options a lt action gt Specifies the action to perform list Default Lists controller information mod Changes controller settings clear Clears controller conditions i lt ctrl ID gt Specifies the controller ID For subsystems with dual controllers controller ID is required when setting alias of controller c lt ctrl counts Controller count Required for information on multiple controllers s lt option gt lt value gt Specifies which settings to change alias A user specified name for the controller Up to 48 characters long alpha numeric characters blank spaces and underscores The beginning and ending blank spaces are discarded Following setting is shared if there are dual controllers 200 Chapter 6 Management with the CLI coercion enable disable coercionmethod GBTruncate 10GBTr
60. smallest cache buffer found on any physical drive in your logical drive A larger value slows the logical drive down because physical drives with smaller cache buffers need more time for multiple accesses to fill their buffers e If your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes See Creating a Logical Drive on page 96 and Creating a Logical Drive on page 165 and Creating a Disk Array Advanced Configuration on page 161 Choosing Sector Size You set the sector size when you create a logical drive With SuperTrak the choices are 512 B 1 KB 2 KB and 4 KB 512 B is the default A sector is the smallest addressable area on a physical drive Sector Size refers to the size of sector measured by the number of bytes of data it can hold The most common sector size is 512 bytes 512 B A smaller sector size results in a more efficient use of a physical drive s capacity 512 B is the default sector size for logical drives on SuperTrak The number of usable sectors is limited by the addressing method of the computer s operating system e Windows XP 32 bit support 10 bit logical bit addressing LBA so with 512 B sectors they can only support up to 2 terabytes TB
61. spare drive settings 1 In the Main Menu highlight Spare Drive Management and press Enter The Spare Drive Management screen displays Highlight the spare drive whose settings you want to change and press Enter The Spare Drive Info and Setting screen displays Press the arrow keys to highlight the item you want to change then press Enter to select the item 100 Chapter 4 SuperBuild Utility e Revertible Yes or No A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced Go to step 5 e Spare Type Global can be used by any disk array Dedicated can only be used by the assigned disk array Go to step 4 Optional If you chose Dedicated in step 3 press the arrow keys to highlight a disk array Then press the spacebar to select the disk array An asterisk appears at the left of the selected disk array Highlight Save Setting and press Enter The changes happen immediately Deleting a Spare Drive To delete a spare drive 1 In the Main Menu highlight Spare Drive Management and press Enter The Spare Drive Management screen displays Highlight the spare drive you want to delete and press the spacebar to mark the spare drive An asterisk appears at the left of the selected spare drive Highlight Delete Selected Spare Drives and press Enter Press Y to confirm spare drive deletion The selected spare driv
62. the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is better to install and verify your own certificate for the webserver And if possible verify the certificate by a certificate authority such as Verisign or Thwate See your MIS Administrator for guidance Click the Next button to continue Figure 29 WebPAM PRO Server dialog box WebPAMPRO InstallShield Wizard WebPAMPRO Server installation WebPAM PRO has the ability to be installed with or without Secure Sockets Layer SSL support The setting can be changed at anytime Please read the WebPAMPRO User s Manual for additional information lt Back Cancel Note If you are only installing the CLI this dialog box does not appear SuperTrak EX Series User Manual 10 In the Setup type dialog box check the box if you only want to create desktop shortcut right for the current user M Leave the box unchecked to create a desktop shortcut for all WebPAMPRO users Click the Next button to continue Figure 30 Setup Type dialog box WebPAMPRO InstallShield Wizard Setup Type Select the setup type that best suits your needs InstallShield 46 Chapter 2 Installation 11 In the Ready to Install dialog box click the Install button
63. the Source disk array RAID 1 mirroring works with two drives only Only a single drive RAID 0 disk array can migrate to RAID 1 Other RAID Levels use too many drives to migrate You cannot migrate a disk array when it is Critical or performing activities such as Synchronizing Rebuilding and PDM For RAID 6 or RAID 60 you can only migrate between these two RAID levels Destination RAID 60 axles can have up to 16 physical drives Other limitations might apply Ranges of Disk Array Expansion The Windows XP 32 bit operating systems support a 10 byte LBA format As a result these OSes can only recognize 4 billion addresses If you create a logical drive using the default 512 B sector size the logical drive will be limited to 2 TB of data even if there is more space available on your physical drives This limitation does not apply to Windows XP 64 bit 2003 Server Vista and Linux OSes with the 2 6 kernel Linux OSes with the 2 4 kernel do not support variable sector sizes therefore you cannot apply the solution described here to those OSes 253 SuperTrak EX Series User Manual Note that once you create your logical drive you cannot change the size of the sectors Nor can you increase the number of address blocks that the OS recognizes You can direct WebPAM PRO to expand a logical drive beyond the maximum expansion size When the expansion is finished WebPAM PRO will show the logical drive in the desired si
64. the default but is not recommended See Initialization on page 247 Click the Update button A new logical drive is displayed under New Logical Drives Repeat the above steps to specify additional logical drives as desired When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified To proceed with disk array and logical drive creation click the Submit button The new disk array appears in the Disk Array List the Information tab Note This function does not automatically create a hot spare drive After the disk array is created you can create a hot spare drive for it For more information see Creating a Spare Drive on page 179 162 Chapter 5 Management with WebPAM PRO Deleting a Disk Array Warning When you delete a disk array you also delete any logical drives that belong to it along with the data in those logical drives Back up any important data before deleting a disk array To delete a disk array al ND OI Fr O N Click the Subsystem icon in Tree View Click the Disk Arrays E8 icon Click the Delete tab in Management View Check the box to the left of the disk array you want to delete Click the Submit button In the confirmation box type the word confirm in the field provided Click the OK button The chosen disk array disappears from the Disk Array List the Information ta
65. write us for Promise Technology Europe B V support Science Park Eindhoven 5542 5692 EL Son The Netherlands 277 SuperTrak EX Series User Manual Germany E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Italy E mail Support Fax Support Phone Support If you wish to write us for support Taiwan E mail Support Fax Support Phone Support If you wish to write us for support e Support On Line 49 0 2 31 56 76 48 29 Attn Technical Support 49 0 2 31 56 76 48 10 Promise Technology Germany Europaplatz 9 44269 Dortmund Germany e Support On Line 39 0 6 367 124 00 Attn Technical Support 39 0 6 367 126 26 Promise Technology Italy Piazza del Popolo 18 00187 Roma Italia e Support On Line 886 3 578 2390 Attn Technical Support 886 3 578 2395 ext 8822 or 8823 Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C 278 Chapter 9 Support China E mail Support Fax Support Phone Support If you wish to write us for support E mail Support Fax Support Phone Support If you wish to write us for support e Support On Line 86 10 8857 8015 Attn Technical Support 86 10 8857 8085 or 8095 Promise Technology China Beijing Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China e Sup
66. 0 0c eee 170 Preparing a Disk Array for Transport 171 Contents Chapter 5 Management with WebPAM PRO cont Managing Logical Drives 0 0 0 cee eee Viewing Information for All Logical Drives Locating a Logical Drive 0 0 c eee eee Viewing Logical Drive Information Viewing Logical Drive Statistics 0000 Changing Logical Drive Settings Initializing a Logical Drive 00 0 eee eee Running Redundancy Check 20000ee eee Viewing the Logical Drive Check Table Managing Spare Drives 000000 e eee eee Viewing a List of Spare Drives a Creating a Spare Drive cee eee Deleting Spare Drive 00 002 e eee eee Making Spare Drive Settings 0 Running Spare Check 2 2 Working with the Logical Drive Summary Viewing a List of All Logical Drives Locating a Logical Drive a Viewing Individual Logical Drive Information Chapter 6 Management with the CLI Opening the CLI on Windows 22 a Opening the CLI on Linux FreeBSD and VMware Table of Supported Commands 00 cece eee eee Notes and Conventions 0000 e eee ees List of Supported Commands a Chapter 7 Technology Background
67. 2 Chapter 5 Management with WebPAM PRO Viewing Individual Logical Drive Information 1 Click the Subsystem E icon in Tree View Click the Logical Drive Summary amp icon Click the Logical Drive icon The information and location for the logical drive appear in Management View See Viewing Logical Drive Information page 173 183 SuperTrak EX Series User Manual 184 Chapter 6 Management with the CLI e Opening the CLI on Windows below e Opening the CLI on Linux FreeBSD and VMware page 186 e Table of Supported Commands page 187 e Notes and Conventions page 189 e List of Supported Commands page 190 SuperTrak EX Controller s Command Line Interface CLI provides rapid setup of disk arrays and logical drives You can also manage your SuperTrak system using the CLI However ongoing management is much easier with the SuperBuild utility or WebPAM PRO Opening the CLI on Windows To open the CLI click the CLI icon on the desktop right or 1 Goto Start gt Run and click the Browse button as 2 Navigate to the C Program Files WebPAMPRO Agentbin folder 3 Click cliib exe file then click the Open button 4 Click the OK button in the Run dialog box The CLI window opens C Program Files WebPAMPRO Agent bin gt cliib exe I gt Utility Dec 7 2667 ST EX1665 2000 0001 55ff 1234 Totally 1 HBACs and SubsystemCs The row with sign refers the current working HBA
68. 23 Inconsistent Block Table 177 301 SuperTrak EX Series User Manual information battery 145 buzzer 147 controller 142 disk array 92 163 enclosure 148 host 130 logical drive 95 183 logical drives 172 173 physical drive 90 151 spare drive 99 subsystem 131 subsystem host 122 user 118 initialization settings 137 initialization logical drive 97 162 166 175 247 installing BBU kit 292 CLI FreeBSD 36 Linux 29 VMware 37 Windows 23 FreeBSD driver 80 Miracle Linux driver 79 openSUSE Linux driver 77 RedHat Linux driver 74 SuperTrak EX Controller card 9 SuSE SLES Linux driver 78 VMware driver 82 WebPAM PRO Linux 49 Windows 40 Windows Server 2003 driver TO Windows Server 2008 driver 66 installing cont Windows Vista driver 68 Windows XP driver 72 J Java Runtime Environment 39 JBOD enclosure 14 16 150 157 173 182 L language WebPAM PRO 115 LED behavior and SuperTrak sta tus 262 297 LED pins backplane 295 SuperTrak 12 Linux installing drivers 74 79 WebPAM PRO 49 list disk arrays 92 logical drives 95 physical drives 90 149 scheduled activities 139 spare drives 99 178 locate disk array 156 logical drive 173 182 physical drive 149 logging into WebPAM PRO 58 109 logging out of WebPAM PRO 117 logical drive 2 TB limitation 245 axles 97 161 capacity 21 96 162 165 check table 176 create 20 96 165 critical 267 270 302 Index degraded 172 delete 98 166 in
69. 255 Transition page 256 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple physical drives to be combined together in a disk array Then all or a portion of the disk array is formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and controller manage all of the individual drives The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing a RAID Level on page 240 The following outline breaks down the properties for each type of RAID logical drive 227 SuperTrak EX Series User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency Figure 1 RAID 0 Striping interleaves data across multiple drives Data Stripe Physical Drives The logical drive
70. 38 Redundancy Check 176 runtime event log clear 135 save 134 view 134 S SAS breakout cable 15 connections and ID numbers 15 data cable 16 diamond port 14 expanders 15 16 17 fanout cable 14 multi lane cable 9 12 14 292 294 phys and port IDs 15 save Event Frame 116 NVRAM event log 136 runtime event log 134 scheduled activities delete 141 list 139 scheduling Media Patrol 139 Redundancy Check 139 Spare Check 139 sector size defined 244 logical drive 96 162 165 settings background activities 137 buzzer 146 capacity coercion 144 CIM client 129 CIM server 129 controller 144 disk array 94 164 email service 127 error block threshold 137 logical drive 98 174 other users 118 physical drives 150 152 reassigned block threshold 137 SMART logging 155 spare drives 100 180 user 119 privileges 124 user privileges 120 130 web server 126 SGPIO enclosure 15 silencing the buzzer 146 SMART Log basic information 153 154 settings 155 SMART enable 144 Software Management 126 Spare Check running 181 scheduling 139 spare drive capacity 179 create 99 179 dedicated to array 100 179 dedicated to disk arrays 178 defined 248 delete 101 180 information 99 305 SuperTrak EX Series User Manual spare drive cont list 99 178 physical drive ID 99 revertible 100 178 179 settings 100 180 spare check 181 status 99 178 specifications 6 stale condition 152 269 statistics clear 132 controller 144
71. 4 Deleting a Disk Array 0 00 eee ee 94 Managing Logical Drives 0 ee 95 Viewing Logical Drives 0 00 e eee eee 95 Viewing Logical Drive Information 00005 95 Creating a Logical Drive 0 0c cee eee eee 96 Initializing a Logical Drive 0 eee eee 97 Changing Logical Drive Settings 98 Deleting a Logical Drive 0 ee 98 Managing Spare Drives 000 00 cece eee 99 Viewing Spare Drives 0000 e eee 99 Viewing Spare Drive Information 000005 99 Creating a Spare Drive 0 0000 e eee 99 Changing Spare Drive Settings 100 Deleting a Spare Drive 000000 cee eee 101 Viewing Background Activity aaua eee eee 102 Managing the Event Log 0 eee eee ee ee 103 Viewing RAM Events 000 e eee eee eee 103 Viewing NVRAM Events 00000 e eee ee eee 103 Clearing the Event Logs 002 cece ences 104 vii SuperTrak EX Series User Manual Chapier 4 SuperBuild Utility cont Working with Time Sync 0200 e eee ee 105 Setting the Time Zone 0 000 eee eee 105 Synchronizing Time with an Embedded Site 105 Using the Miscellaneous Menu a 106 Making the SAS Ready LED Setting 106 Making the SGPIO Backplane Setting 106 Working with the B
72. AM PRO from any PC with a network connection to the Host PC where the SuperTrak EX Controller is installed 1 Launch your Browser 2 Inthe Browser address field type the information provided below then press Enter If you selected External SSL Security during installation Windows see page 45 Linux see page 54 use the Secure Connection Otherwise use the Regular Connection Regular Connection e WebPAM PRO uses an HTTP comnection http e Enter the Host PC s IP address 192 168 10 228 e Enter the Port number 020 e eee ee eee 8080 e Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 10 228 8080 promise Secure Connection e WebPAM PRO uses a secure HTTP connection https e Enter the Host PC s IP address 192 168 10 228 e Enter the Port number eee eeee 8443 e Add promise to launch WebPAM PRO promise 58 Chapter 2 Installation Together your entry looks like this https 192 168 10 228 8443 promise Notes e You can enter the Host PC s network name in place of the IP address e If you are logging in at the Host PC you can enter localhost in place of the IP address Whether you select a regular or a secure connection your WebPAM PRO user name and password are always secure Login Screen When the opening screen appears 1 Type administrato
73. AM PRO onto Linux on page 49 Installing WebPAM PRO onto Windows To install WebPAM PRO onto your Windows based PC or server 1 Boot the PC or server launch Windows and log in as the Administrator If the computer is already running exit all programs If you are not logged in as the Administrator log out then log in again as the Administrator 2 Insert the Software CD into your CD ROM drive The installer window opens automatically 3 Click the WebPAM PRO Software button then click the Install WebPAM PRO for Windows button The first WebPAM PRO installation dialog box appears 4 Inthe Introduction dialog box click the Next button to proceed with installation Figure 24 Introduction dialog box WebPAMPRO InstallShield Wizard Welcome to the InstallShield Wizard for WebPAMPRO The InstallShield Wizard will install WebPAMPRO on your computer To continue click Next 40 Chapter 2 Installation 5 Inthe License Agreement dialog box choose the I accept option then click the Next button Figure 25 License Agreement dialog box WebPAMPRO InstallShield Wizard License Agreement N Please read the following license agreement carefully OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read
74. CLI e CLl only Installs only the CLI Note that both of these binary files open in a terminal window and both files use the WebPAM PRO installer The procedure below installs the CLI only To install WebPAM PRO see page 49 To install the CLI onto your Linux PC or server 1 Boot the PC or server log in as root and launch the Linux GUI If the computer is already running exit all programs If you are not logged in as root log out then log in again as root 2 Insert the Software CD into your CD ROM drive 3 Copy the CLI_Installer linux bin file from the Software CD CLI Linux directory to the root directory on your PC 4 Open a terminal window and type sh followed by one space the exact name of the CLI_Installer linux bin file then press Enter Note For silent installation type sh followed by the exact name of the CLI Installer linux bin file followed by i silent then press Enter After several moments the first installation dialog box appears 29 SuperTrak EX Series User Manual 5 In the Introduction dialog box click the Next button to proceed with installation Figure 18 Introduction dialog box EI CLI Ver 3 11 0000 12 8 Introduction InstallAnywhere will guide you through the installation of WebPAMPRO Introduction License Agreement Choose Install Falder It is strongly recommended that you quit all programs before Installing continuing with this installati
75. Click the Subsystem EF icon in Tree View 2 Click the Disk Arrays E8 icon 3 Click the Disk Array amp icon 4 Click the Logical Drives amp icon 173 SuperTrak EX Series User Manual 5 Click the Logical Drive amp icon To specify an Alias or set the Read and Write Policies click the Settings tab Logical Drive Status See Logical Drive Status on page 172 Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created Yes means the logical drive was synchronized Adjustable Items e Alias Optional e Read Policy e Write Policy See Changing Logical Drive Settings on page 174 Viewing Logical Drive Statistics To view information for a single logical drive 1 Click the Subsystem EF icon in Tree View 2 Click the Disk Arrays EB icon Click the Disk Array amp icon 3 4 Click the Logical Drives amp icon 5 Click the Logical Drive amp icon 6 From the dropdown menu on the Information tab choose Statistics Changing Logical Drive Settings To make logical drive settings 1 Click the Subsystem amp icon in Tree View 2 Click the Disk Arrays EB icon Click the Disk Array amp icon Click the Logical Drives amp icon Click the Logical Drive B icon Click the Settings tab in Management View Optional Enter an alias in the Logical Drive Alias field NG ap o 174 Chapter 5 Management with WebPAM PRO
76. FON gt 6 Start the SLES Linux Installation by booting from the install CD As the system boots press F5 for the driver diskette CD or USB stick Choose the Yes option Move the cursor to highlight the Installation ACPI Disabled option then press Enter When the Driver Update Menu pops up choose your driver diskette CD or USB stick Then click OK and click Back to return to the installer Follow the on screen prompts to complete the installation Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount dev fd0 media floppy Change this command as needed for a CD or USB stick Type cd media floppy Change this command as needed for a CD or USB stick Type sh install Type cd umount media floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system 78 Chapter 3 Installing Drivers Miracle Linux 4 New OS Installation 1 2 5 Start the Miracle Linux Installation by booting from the install CD At the Asianux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the Insert your driver disk and press OK to continue insert the driver diskette or CD or attach the USB stick and click OK Continue with
77. Format the Logical Drive 4 248 RAID Level Migration 0 0 0 e eee 248 RAIDO maa trance ages teers mag AN mg NAA ters teen 249 RAID catgdedis NEA Sh aGeubeh ween uretals foes ete 250 PUA Dl aaa haan KA nr ea a Any 250 RAID C maman tanh a nG arse ANA BAN GATONG gas KA 251 RAID G maam ice am Aa rae 251 RAID AO maga chien kinana lee Na AND na NA 252 RAIDS OS haahaha ia ae EAE Eea DA AL Roi aes oe 252 RAIDI60 gt a mn AN Ra a geek Kanang 253 Ranges of Disk Array Expansion a aa 253 Media Patrol za renina re ah ued ide ou NEA EATA ER 255 Predictive Data Migration PDM a 255 PDM Triggers risa anc veerdagas A E ibng kaa 255 Transiti 7a KNA GE NEA MANDA edie ode ne eae ites oe 256 Drive Failure and Automatic Rebuild 256 Automatic Transition 0 0 0 ee 258 Manual Transition 0 0 0 0 eee 258 xii Contents Chapter 8 Troubleshooting 00eee eee eee eens 261 Problems Reported by SuperTrak 000000 e eee 261 BUZZER 23 ac oh ack pe aha oP end el ee ee oe 261 kEDS nak we vers Sule nia in LA Mewes GANANG Hana 261 BIOS cates eel pate ee ets eet oes 263 Problems Reported in WebPAM PRO 0000005 265 Opening WebPAM PRO 00000 eee eee 265 What to Look For 0 00 cece eee 265 Critical amp Offline Logical Drives 0000 cee eeee 267 Finding the Failed Drive in SuperBuild
78. Information To view physical drive information ar on Click the Subsystem amp icon in Tree View Click the Enclosures A icon Click the Enclosure amp icon Click the Physical Drives icon Click a Physical Drive icon Useful information provided here includes Operational Status OK is normal Can also show Rebuilding Forced Online Forced Offline Transition Running PDM Running Media Patrol Running Stale PFA Offline or Dead Configuration Status The array to which the drive is assigned or its spare designation including Unconfigured Stale PFA Global Spare Dedicated Spare Revertible Global Spare Revertible Dedicated Spare Adjustable Items Write Cache Enabled or disabled as chosen on the Physical Drives Settings tab Read Look Ahead Cache Enabled or disabled as chosen on the Physical Drives Settings tab Command Queuing SATA only Enabled or disabled See Making Global Physical Drive Settings on page 150 Viewing Physical Drive Statistics To view physical drive statistics oar DN Click the Subsystem icon in Tree View Click the Enclosures A icon Click the Enclosure 4 icon Click the Physical Drives amp icon Click a Physical Drive 9 icon From the dropdown menu on the Information tab choose Statistics 151 SuperTrak EX Series User Manual Making Physical Drive Settings The only individual physical drive setting is an alias An alias is optio
79. J OJN 4 4 4 4 4 239 SuperTrak EX Series User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages data is broken down into blocks and each block is written to a separate physical drive spreading the I O load across many channels and drives No parity calculation overhead is involved Implements a striped logical drive the I O performance is greatly improved by Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an logical drive being lost Should not be used in mission critical environments Recommended applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem design Can increase read performance by processing data requests in parallel since the same data resides on two different drives Very high physical drive overhead uses only 50 of total capacity Recommended applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very high availability 240 Chapter 7 Technology Background RAID 1E Advantages Disadvantages
80. M Event Log page 135 Saving the NVRAM Event Log page 136 Clearing the NVRAM Event Log page 136 Updating the Firmware page 132 Checking Subsystem Health page 133 Viewing the NVRAM Event Log page 135 Viewing Current Background Activities page 136 Making Background Activity Settings page 137 Running Background Activities page 138 Running Media Patrol page 138 Running PDM page 138 Viewing Scheduled Activities page 139 Scheduling an Activity page 139 Deleting a Scheduled Activity page 141 Viewing System Configuration page 141 Viewing Subsystem Information To view information about a subsystem click the Subsystem icon in Tree View Management View displays the subsystem information To view information about the Host PC users controllers schedules activities physical drives disk arrays and logical drives see Viewing System Configuration on page 141 131 SuperTrak EX Series User Manual Clearing Statistical Data Use this function to clear the statistical data registers for the controller physical drives and logical drives To clear statistical data In Tree View click the Subsystem E icon In Management View click the Information tab Click the Clear Statistics link Click the Submit button In the Confirmation dialog box type confirm and click the OK button aronN gt Setting an Alias for the Subsystem An alias is optional To set an alias for this subsystem or h
81. On Time Cache Usage percent Dirty Cache Usage percent Refers to data in the cache that is not yet saved to a physical drive Part number Serial number Hardware revision number WWN World Wide Number of the controller Manufacturing Date SCSI protocols supported Host Driver Version BIOS Version Single Image Version Single Image Build Date The Host driver is installed and updated through your operating system You can update the other items automatically See Updating the Firmware on page 132 Advanced controller information includes Memory Type Controller s data cache Memory Size Flash Type Stores firmware software and user configurations Flash Size NVRAM Type Stores parameters settings and tables NVRAM Size Preferred Cache Line Size Cache Line Size Coercion Coercion Method SMART Self Monitoring Analysis and Reporting System for physical drives Controller information continued SMART Polling Interval 143 SuperTrak EX Series User Manual Write Back Cache Flush Interval Write Through Mode Enclosure Polling interval Adaptive Writeback Cache Items marked with an asterisk are user adjustable See Making Controller Settings on page 144 Viewing Controller Statistics To view controller statistics i Fo N Click the Subsystem icon in Tree View Click the Controllers ig icon Click the Controller Ve icon From the dropdown me
82. PROMISE TECHNOLOGY INC SUPER TRAK EX4650 D86050 D8034 D8058 EX16650 LEER MANUAL SuperTrak EX Series User Manual Copyright 2009 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but n
83. RIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note If you are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit 4 the PROMISE LICENSE AGREEMENT applies xl Print do not accept the terms of the license agreement InstallShield lt Back Cancel 24 Chapter 2 Installation 6 Inthe Choose Destination Location dialog box you can e Accept the default installation folder recommended e Specify a different installation folder advanced users When you agree with the proposed installation folder click the Next button Figure 14 Choose Destination Location dialog box WebPAMPRO InstallShield Wizard Choose Destination Location Select folder where setup will install files tor InstallShield 25 SuperTrak EX Series User Manual 7 Inthe Setup type dialog box check the box if you only want to create desktop shortcut right for the current user Leave the box unchecked to create a desktop shortcut for all users aki Click the Next button to continue Figure 15 Setup Type dialog box WebPAMPRO InstallShield
84. S When you install WebPAM PRO on a PC or server you are installing the Utility Server Agent and JRE e Utility Server page 38 e Agent page 38 e JRE page 39 e Internet Browser page 39 e Installing WebPAM PRO onto Windows page 40 e Installing WebPAM PRO onto Linux page 49 Utility Server The Utility Server can run on the Host PC where the SuperTrak card is installed or on a networked PC if your WebPAM PRO system includes remote management over a network You run the Utility Server by directing your browser to the IP address of the Host PC Agent The Agent runs on the Host PC where the SuperTrak card is installed After you have logged into the Utility Server through WebPAM PRO the Utility Server accesses the Agent on the Host PC As the user you do not access the Agent directly Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM PRO Promise Technology recommends e Windows Server 2008 64 bit with or without Hyper V e Windows Server 2008 32 bit e Windows Vista 32 or 64 bit 38 Chapter 2 Installation e Windows Server 2003 SP1 SP2 R2 32 or 64 bit e Windows XP Professional SP2 SP3 32 or 64 bit e Red Hat Enterprise Linux 4 4 4 5 4 6 4 7 5 0 5 1 5 2 32 or 64 bit e openSUSE 10 2 10 3 11 32 or 64 bit e SLES 10 10 SP1 10 SP2 32 or 64 bit e Miracle Linux 4 SP2 5 32 or 64 bit e Fedora Core 6 7 8 9 32 or 64 bit
85. S gt to enter SuperBuild tm Configuration Utility or Press lt Space gt to continue If the SuperTrak BIOS detects an Offline logical drive the BIOS reports the condition and temporarily halts the booting process of the Host PC Choose a Management application e Press Ctrl S to open the SuperBuild utility e Press the Space bar allow your OS to boot then open WebPAM PRO 264 Chapter 8 Troubleshooting Problems Reported in WebPAM PRO Opening WebPAM PRO If WebPAM PRO is not running do the following actions 1 Open WebPAM PRO See Logging into WebPAM PRO on page 109 for more information Click the Subsystem E icon in Tree View Click the Enclosures icon and its subordinate icons 4 Click the Disk Arrays amp icon and its subordinate icons What to Look For When a logical drive goes critical or offline WebPAM PRO reports the condition in the following ways e Displays yellow s red Xs X in Tree View below Ug Home User administrator Administrative Tools a User Management amp subsystemHost Management Ka Software Management 8427004 Controllers Enclosures A Enclosure 1 E Physical Drives BI slot1 woe WD1200JD 0 Slot2 WDC WD1200JD KI Slot3 WDC WD1200JD BJ slots woe WD1200JD Disk Arrays Disk Array 0 i IB Logical Drives FE Logical Drive 0 FE Logical Drive 1 GH Spare Drives ch IB Logical Drive Summary e Sends email messages per
86. Submit button once to clear the Stale condition then click again to clear the PFA condition 269 SuperTrak EX Series User Manual Rebuilding a Disk Array Automatically When you rebuild a disk array you are actually rebuilding the data onto a replacement physical drive Normally a Critical disk array automatically rebuilds itself using a designated spare drive See Creating a Spare Drive on page 99 or page 179 If you do not have a spare drive the Critical disk array automatically rebuilds itself as soon as you remove the failed drive and insert a replacement drive Note the replacement drive requirements below During the rebuild e The alarm sounds two short beeps repeated e No warning icon displays over the disk array or logical drive icons The disk array s Operational Status as OK Rebuilding You can still read and write data to the logical drive However fault tolerance is lost until the disk array completes the rebuild After a successful rebuild e The alarm is silent e The logical drive s Operational Status is OK e The rebuilt physical drive Status LED displays steady green Rebuilding a Disk Array Manually Important The replacement physical drive must be e The same media type HDD or SDD as the other drives in the array Equal or larger capacity than the failed drive it replaces e Free of any previous configuration data See page 269 If the Auto Rebuild function is disab
87. Subsystem path To change the current HBA Subsystem path you may use the following command spath a chgpath t hbaisubsys p lt path gt Type help or to display all the available commands 185 SuperTrak EX Series User Manual Opening the CLI on Linux FreeBSD and VMware To open the CLI 1 Open a terminal window 2 Go to the opt Promise WebPAMPRO Agent directory 3 Type startCLI sh and press Enter The CLI runs in the terminal window gt root vampire opt Promise WebPAMPRO Agent bin fe File Edit View Terminal Tabs Help root vampire cd opt Promise WebPAMPRO Agent root vampire Agent startCLI sh Promise Command Line Interface CLI Utility Version 2 21 0000 12 Build Date Dec 7 2008 hba 1 ST EX16650 2000 0001 55ff 1234 Totally 1 HBA s and Subsystem s The row with sign refers the current working HBA Subsystem path To change the current HBA Subsystem path you may use the following command spath a chgpath t hba subsys p lt path gt Type help or to display all the available commands 186 Chapter 6 Management with the CLI Table of Supported Commands Command Action about View utility information array View or edit array information Create edit or delete a new or existing array Create edit or delete logical drives in an existing array To physically locate an array in an enclosure Accept an
88. Trak EX Series User Manual Adequate Capacity Same capacity or greater than the largest drive in your array Same Media Type HDD or SDD same as the other physical drives in the disk array To create a spare drive 1 6 In the Main Menu highlight Spare Drive Management and press Enter The Spare Drive Management screen displays Highlight Assign Spare Drive and press Enter The Assign Spare Drive Step 1 2 screen appears Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of the selected physical drive Highlight Next Step and press Enter The Assign Spare Drive 2 2 screen displays Press the arrow keys to highlight the item you want to change then press Enter to select the item e Revertible Yes or No A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced Go to step 6 e Spare Type Global can be used by any disk array Dedicated can only be used by the assigned disk array Go to step 5 Optional If you chose Dedicated in step 4 press the arrow keys to highlight a disk array Then press the spacebar to select the disk array An asterisk appears at the left of the selected disk array Highlight Save Configuration and press Enter Changing Spare Drive Settings You can change a spare drive s revertibility and type To change
89. Valid values are 0 255 A user specified name for the logical drive Specifies logical drive RAID level Striping 192 Chapter 6 Management with the CLI 1 5 10 te 50 6 60 Capacity Stripe Sector WritePolicy writethru writeback ReadPolicy readahead readcache nocache Axle PreferredCtrlld c lt array counts Mirroring on two drives Parity requiring 3 or more drives Mirroring on even number of drives Extended mirroring requiring 2 or more drives Striping on multiple RAID 5 requiring 6 or more drives Allow two drive failure requiring 4 or more drives Striping on multiple RAID 6 requiring 8 or more drives Specifies logical drive capacity Can be specified in megabytes mb gigabytes gb or terabytes tb up to 2 decimal places If not specified all available capacity is used for this logical drive Specifies logical drive stripe size Options include 64KB 128 KB 256 KB 512 KB and 1024 KB If not specified the default 64KB is used Specifies logical drive sector size Options include 512 B 1 KB 2 KB and 4 KB Sector size cannot exceed Stripe size Auto adjusted not to exceed the maximum supported sector size of the controller See controller information on page 200 If not specified the default 512 B is used Specifies logical drive write policy Writes are not cached Writes are cached Specifies logical drive read policy Reads extra data to help reduce rea
90. Wizard a Setup Type Select the setup type that best suits your needs InstallShield 26 Chapter 2 Installation 8 Inthe Ready to Install dialog box click the Install button to continue Figure 16 Ready to Install dialog box WebPAMPRO InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation InstallShield 27 SuperTrak EX Series User Manual 9 Inthe Install Complete dialog box click the Finish button to exit the installer Figure 17 Install Complete dialog box WebPAMPRO InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed WebPAMPRO Click Finish to exit the wizard lt Back Finish X Cancel With the Register Your Product Online box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register To open the CLI click the CLI icon on the desktop right pe Go to Chapter 6 Management with the CLI on page 185 for ai information about using this application 28 Chapter 2 Installation Installing onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS running on your PC or server For Linux PCs Promise offers two different binary files WebPAM PRO and CLI Installs either or both WebPAM PRO and the
91. _Installer VMware bin file from the Promise Support Website to your PC or server To install the CLI onto your VMware platform 1 Boot the PC or server log in as root If the computer is already running exit all programs If you are not logged in as root log out then log in again as root 2 Copy the CLI_Installer VMware bin file to the root directory on your PC 3 Open a terminal window and type sh CLI Installer Mware bin i silent and press Enter CLI Installer Mware bin represents the exact name of the CLI binary file such as CLI Installer 3 11 0000 00 VMware bin After the installation is finished go to the opt Promise WebPAMPRO Agent bin directory and type cliib to start the CLI Go to Chapter 6 Management with the CLI on page 185 for information about using this application 37 SuperTrak EX Series User Manual Installing WebPAM PRO Web Based Promise Array Management Professional WebPAM PRO software provides a browser based graphic user interface used to monitor and manage Promise RAID products and their logical drives Because it works over your network it can monitor and control multiple systems WebPAM PRO involves four components e Utility Server Enables RAID management over a network e Agent Enables the Host PC to communicate with the Utility Server e Java Runtime Environment JRE A private installation for WebPAM PRO Internet Browser Comes with your O
92. a convenient location on your PC 9 Unzip the downloaded WebPAM package The result is a single installer file Installing the WebPAM PRO Update File You must manually uninstall the existing version of WebPAM PRO before installing the new one See Installing WebPAM PRO onto Windows on page 40 or Installing WebPAM PRO onto Linux on page 49 Logging into WebPAM PRO The new version of WebPAM PRO has the same login procedure as previous version See Logging into WebPAM PRO on page 58 or page 109 290 Appendix C Battery Backup Unit The Battery Backup Unit BBU maintains power to the cache on the SuperTrak EX Controller card when a power failure occurs to the Host PC The failure could be due to a problem with the PC s power supply a cessation of electrical service or an accidental disconnection of the power cable When power is interrupted any data in the controller s cache is lost The BBU maintains power to the cache so that any data stored there is saved until it can be written to a physical drive The BBU is available as a kit sold separately from the SuperTrak EX Controller card e SuperTrak EX4650 and EX8650 take BBU Plus Il or BBU Plus III e SuperTrak EX8654 EX8658 and EX16650 take BBU Plus III Be sure you obtain and install the correct kit for your controller The BBU kit includes the following components e Battery Assembly Includes a lithium battery and holder e Mounting screw
93. a new physical drive of equal or greater capacity e The SuperTrak controller automatically transitions moves the data from the revertible spare to the new physical drive e The new physical drive becomes part of the array and the revertible spare drive returns to its original spare status Transition happens manually when you specify a different unconfigured physical drive to transition move the data from the revertible spare drive Drive Failure and Automatic Rebuild In the example below there is a two drive RAID 1 disk array e The physical drives in channels 1 and 2 belong to the disk array e The physical drive in channel 3 is unconfigured 256 Chapter 7 Technology Background e The physical drive in channel 4 is a revertible spare drive Array Drives Spare 1 2 3 4 The physical drive in channel 2 fails The disk array becomes degraded and its logical drives go critical The SuperTrak controller automatically rebuilds the disk array using the revertible spare drive the physical drive in channel 4 Rebuild Failed Drive to Spare 1 2 3 4 When the rebuild is finished the disk array and logical drives are OK again e The physical drives in channels 1 and 4 belong to the disk array e The physical drive in channel 2 has failed and is unusable e The physical drive in channel 3 is unconfigured Note that there is no spare drive at this moment Array Drives 257 SuperTrak EX Series User Manu
94. aaa Introduction to RAID eim aes Ean es RAID 0 Stniper 2x maabala Kaabang nie eee PLA RAID T MINO Kana ahaha ee ahi eee ea d aiken EG RAID 1E Enhanced Mirror 00002 c ee eee RAID 5 Block Striping with Distributed Parity RAID 6 Block and Double Parity Stripe RAID 10 Mirror Stripe 00 00 eee RAID 50 Striped Distributed Parity RAID 60 Striping of Double Parity xi SuperTrak EX Series User Manual Chapter 7 Technology Background cont Choosing a RAID Level 000 000 c eee eee 240 RAIDO 3 tie AA AA 240 RAIDS cit cnt sie oa en oe Ee MA Bi or dad 240 RAID AE seine iat tea et ae ar ee ee 241 RAID Ti arnt esate kan Gan Nana lee ages AG anh ETE 241 RAID zest bench et ere ed et eer ed ev ne 242 RAID HO fis mieten tanec baa maa eee 242 RAID 50 i aig kappa LAG E Nakayanan aac 243 PAID GO na NA ha AA Ye eran Beate ae we 243 Choosing Stripe Block Size ee eee 244 Choosing Sector Size 1 6 ee 244 2 TB imitation sea Kna PG eed Vga Minana Yue 245 Choosing Cache Policy 0 00 c cee eee 245 Read Gache POli6y s irea nnet nah an nG dad Aa maala AG 246 Write Cache Policy nnana aaa 246 Capacity Coercion c eee 246 Initialzation 2 eae side ie NIKA tebe ae Loge Ee aa teres eee 247 Hot Spare Driver maana NGA te oh ae ee dean dite td 248 Partition and
95. abled on this drive according to your setting NG II BP ON oS 155 SuperTrak EX Series User Manual Managing Disk Arrays Disk Array Management includes the following functions Viewing Disk Arrays page 156 Locating a Disk Array page 156 Creating a Disk Array page 157 Deleting a Disk Array page 163 Viewing Disk Array Information page 163 Making Disk Array Settings page 164 Creating a Logical Drive page 165 Deleting a Logical Drive page 166 Migrating a Disk Array page 167 Rebuilding a Disk Array page 168 Running PDM on a Disk Array page 169 Transitioning a Disk Array page 170 Preparing a Disk Array for Transport page 171 Viewing Disk Arrays To view the disk arrays in this enclosure plus any expanded or cascaded enclosures 1 2 Click the Subsystem icon in Tree View Click the Disk Arrays E8 icon A list of disk arrays appears in Management View Click the DA link to view a specific disk array See Viewing Disk Array Information on page 163 Locating a Disk Array Virtual or Third Party Enclosures Support for this feature depends on how your system or enclosure was set up Direct connect systems with individual LED connections and SGPIO enclosures support individual physical drive LEDs Other systems or enclosures might or might not support them See Appendix D LED Backplane Connections on page 295 To locate a disk array in the enclosure click the Locate DAx b
96. ads displays The firmware and BIOS come together in a single package Click the package you want Be sure you choose the latest version In the File Download dialog box click the Save button In the Save As dialog box direct the file to save to a convenient location on your PC Continue the update procedure in WebPAM PRO See Updating the Firmware on page 132 Important e After you update your BIOS and Firmware install the latest SuperTrak driver for your OS See Chapter 3 Installing Drivers on page 63 e If you also plan to update the firmware on a VTrak RAID subsystem or JBOD enclosure download the firmware packages for those products separately 289 SuperTrak EX Series User Manual Updating WebPAM PRO Follow this procedure to upgrade the WebPAM PRO Software on your PC or server Downloading the WebPAM PRO Update File 1 Goto the Promise website http support promise com 2 Click Downloads 3 Click the Select Product popup menu and choose SuperTrak EX4350 EX8650 EX8654 EX8658 EX 16650 Click the Select Category popup menu and choose Utility 5 Click the GO button The list of the current WebPAM PRO software displays Promise provides versions of WebPAM PRO software for Windows and Linux Be sure you choose the latest version 6 Click the WebPAM PRO file you want In the File Download dialog box click the Save button 8 In the Save As dialog box direct the software to save to
97. age 106 e Working with the Buzzer page 106 Making the SAS Ready LED Setting The LEDs for SAS disk drives stay on continuously to show Ready status except when the drive is processing a command This function enables you to turn the LEDs off To turn the SAS drive LEDs off 1 Inthe Main Menu highlight Miscellaneous and press Enter 2 Highlight SAS READY LED and press Enter 3 Highlight your choice and press Enter On SAS drive LEDs on continuously Off SAS drive LEDs off Making the SGPIO Backplane Setting This function enables you to set your SuperTrak card to work your enclosure management controller through the SGPIO connection To choose your enclosure management controller setting 1 Inthe Main Menu highlight Miscellaneous and press Enter 2 Highlight SGP O Backplane and press Enter 3 Highlight your choice and press Enter Generic AIC AMI Chenbro Direct LED Supermicro Working with the Buzzer The buzzer sounds to inform you that your RAID system needs attention But the buzzer does not specify the condition When a continuous tone sounds there are multiple alarm patterns sounding at the same time 106 Chapter 4 SuperBuild Utility When the buzzer sounds take the following actions e Check your disk arrays and logical drives e Check the Event Log See page 103 To silence the buzzer for the current trigger event you must disable it Also see Chapter 8 Troubleshooting on
98. al Automatic Transition At this juncture you would replace the failed drive in channel 2 with a new drive of the same or greater capacity When the SuperTrak controller detects the new drive in channel 2 it will e Transition the data from the drive in channel 4 to the drive in channel 2 e Return the drive in channel 4 to spare status When the Transition is finished e The physical drives in channels 1 and 2 belong to the disk array e The physical drive in channel 3 is still unconfigured e The physical drive in channel 4 is a revertible spare drive The original configuration is restored Array Drives Spare 1 2 3 4 Manual Transition Manual transition requires an unassigned physical drive The example below is the same two drive RAID 1 disk array as before e The physical drives in channels 1 and 2 belong to the disk array e The physical drive in channel 3 is unconfigured e The physical drive in channel 4 is a revertible spare drive Array Drives Spare 1 2 3 4 258 Chapter 7 Technology Background The physical drive in channel 2 fails The disk array becomes degraded and its logical drives go critical The SuperTrak controller automatically rebuilds the disk array using the spare drive the physical drive in channel 4 Rebuild Failed Drive to Spare 1 2 3 4 As we saw in the example of Automatic Transition if you replace the failed physical drive in channel 2 the SuperTrak controller would tra
99. al Enter an alias in the Disk Array Alias field Maximum of 32 characters Use letters numbers one space between words and underscore An alias is optional To enable Media Patrol support check the Media Patrol box To enable PDM support check the PDM box Click the Submit button Creating a Logical Drive When you create a disk array you automatically create one logical drive also If the initial logical drive used less than the full capacity of the disk array you can create additional logical drives from the same disk array You can create up to 32 logical drives per array To create a logical drive 1 2 3 10 Click the Subsystem icon in Tree View Click the Disk Arrays E icon Click the Disk Array amp icon Click the Create LD tab in Management View Optional Enter an alias name in the Alias field Maximum of 32 characters Use letters numbers one space between words and underscore An alias is optional From the RAID Level dropdown list choose a RAID level for this logical drive All RAID levels supported by the disk array appear in the list See Choosing a RAID Level on page 240 Enter a capacity and choose unit of measure MB GB TB The default value is the available capacity of the disk array You can use this value or any lesser amount From the Stripe dropdown menu choose a Stripe size for this logical drive The choices are 64 KB 128 KB 256 KB 512 KB and 1 MB 64 KB is th
100. al Drives amp icon Click a Physical Drive icon in Management View click the SMART Log tab Click the Save Advanced SMART Log button Choose the Open with option Choose a text editor from the dropdown menu 0 Click the OK button Advanced SMART Log information displays on your PC in the text editor This information is different for SAS and SATA drives and varies among different drive models and manufacturers SEDND NN AB on 154 Chapter 5 Management with WebPAM PRO Saving Advanced SMART Log Information To save SMART Log information as a text file Click the Subsystem icon in Tree View Click the Enclosures icon Click the Enclosure icon Click the Physical Drives icon Click a Physical Drive icon in Management View click the SMART Log tab Click the Save Advanced SMART Log button Choose the Save File option Click the OK button Advanced SMART Log information is saved as a text file on your PC s desktop oONnNoar Or Making SMART Log Settings To enable or disable SMART Logging on an individual physical drive Click the Subsystem icon in Tree View Click the Enclosures icon Click the Enclosure 4 icon Click the Physical Drives icon Click a Physical Drive icon From the dropdown menu on the SMART Log tab choose Settings Check the Enable SMART Log box to enable SMART Logging Uncheck the box to disable 8 Click the Submit button SMART Logging is enabled or dis
101. al drive You can use any Serial Attached SCSI SAS or Serial ATA SATA hard disk drive from the compatibility list on the Promise Support Website Use matching drives for multiple drive arrays to maximize capacity usage as well as performance What is the maximum physical drive storage capacity of SuperTrak EX Series The SuperTrak EX4650 supports up to 3 0 TB four 750 GB physical drives The SuperTrak EX8650 EX8654 and EX8658 support up to 6 0 TB eight 750 GB physical drives The SuperTrak EX16650 supports up to 16 0 TB sixteen 1 0 TB physical drives The SuperTrak EX Series controllers also support up to 128 SAS physical drives per SAS port using SAS expanders Can use ATAPI devices on the SuperTrak EX Series No The SuperTrak EX Series Controller does not support ATAPI devices Will ACPI work with HDDs on the SuperTrak EX Series Yes The SuperTrak EX Series controller supports ACPI S1 S3 and S4 standby modes What kind of PCI slots do the SuperTrak EX Series controllers use SuperTrak EX Series controllers will work in a PCI Express x8 slot or x16 slot 273 SuperTrak EX Series User Manual How can I change the resources that the SuperTrak uses The SuperTrak EX Series Controllers are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The SuperTrak Series Controller supports IRQ sharing but this feature only works when ALL the concerned devic
102. al drive has lost its fault tolerance 172 Chapter 5 Management with WebPAM PRO e Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore fault tolerance When a logical drive is rebuilding it will function and your data is available However access will be slower due to the rebuilding operation For a Degraded or Offline logical drive see Critical amp Offline Logical Drives on page 267 Locating a Logical Drive Virtual or Third Party Enclosures Support for this feature depends on how your system or enclosure was set up Direct connect systems with individual LED connections and SGPIO enclosures support individual physical drive LEDs Other systems or enclosures might or might not support them See Appendix D LED Backplane Connections on page 295 To locate a logical drive in the enclosure click the Locate LDx button The LEDs for the carriers holding the physical drives used by the logical drive will blink for one minute Promise Enclosures To locate a logical drive in the VTrak JBOD enclosure click the Locate LDx button The disk status LEDs will blink for one minute to identify the carriers holding the physical drives used by the logical drive Figure 8 VTrak drive carrier LEDs Disk Status Power Activity Viewing Logical Drive Information To view information for a single logical drive 1
103. al drives attached to the SuperTrak controller their ID channel numbers model numbers capacity and status Disk Array Management A list of disk arrays attached to the SuperTrak controller the assigned physical drives logical drives capacity and status Logical Drive Management A list of logical drives plus create and delete logical drive functions Spare Drive Management A list of hot spare drives their characteristics and status Background Activity A list of logical drives any current background activity logical drive status and percentage of activity completed Background activities include Rebuild Initialize Synchronize Migrate and Pause Resume Event Log A list of events stored in RAM since startup or non volatile RAM since the log was cleared for diagnosis Time Sync Enables you to set the time zone and synchronize system time and date with the embedded site 88 Chapter 4 SuperBuild Utility Miscellaneous SAS drive LEDs enclosure management and buzzer settings Selecting a Controller The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards installed in the same Host PC Controller selection enables you to select which of the two SuperTrak controllers the utility accesses If you have only one SuperTrak card installed in the Host PC the SuperTrak is Controller 1 and no selection is necessary If you have two SuperTrak cards installed in th
104. alization e Full Overwrites all data bits on the logical drive Can take some time for larger logical drives Quick Overwrites the data bits on the first and last blocks of logical drive Takes only seconds e None No initialization Not recommended See Creating a Logical Drive on page 96 and Creating a Logical Drive on page 165 and Creating a Disk Array Advanced Configuration on page 161 and Initializing a Logical Drive on page 175 247 SuperTrak EX Series User Manual Hot Spare Drive A hot spare is a physical drive that is available to a disk array but not actually a part of it If you designate a spare drive SuperTrak will replace a failed physical drive in a disk array with the hot spare drive automatically See Creating a Spare Drive on page 99 or page 179 Compared to the failed drive the replacement drive must be e The same media type HDD or SDD e Equal or larger capacity There are two types of hot spare drive e Global An unassigned physical drive available to any logical drive on the Host PC e Dedicated An unassigned physical drive that can only be used by a specified logical drive There is another property you can assign to a hot spare drive e Revertible A revertible spare drive will return to spare status when the failed drive is replace with a new drive See Transition on page 256 Whenever possible having a spare drive for your RAID system
105. amp icon 2 Click the User Management icon The Information tab appears in Management View Making User Settings To change settings of other users 1 Log into WebPAM PRO as the Administrator or a Super User Click the Administrative Tools 2 icon Click the User Management 8 icon Click the Information tab in Management View In the list of users click the link of the user whose settings you want to change ako N The Settings screen for the chosen user displays 6 Enter or change the settings for this user Enable disable this user e Display name e Privilege See List of User Privileges on page 120 7 Click the Submit button The Administrator or Super User can change another user s password See Changing a User s Password on page 119 for more information You can also set user privilege under Subsystem Host Management See Setting User Privilege on page 124 and Setting User Rights on page 130 118 Chapter 5 Management with WebPAM PRO Making Your Own User Settings To change your own user settings DB ON aS Log into WebPAM PRO under your own user name Click the Administrative Tools amp icon Click the User Management amp icon Click the Settings tab in Management View Enter or change the display name or mail address Click the Submit button Changing a User s Password To change a user s password 1 2 3 4 PNA Log into WebPAM PRO as the Admin
106. ance of License Agreement the Following License Agreement ec stal Produa DEM SOFTWARE USAGE AND DISTRIBUTION LICENSE noose install Prout AGREEMENT Choose Install Folder Install Selected Features p IMPORTANT By opening this package or Installing installing distributing or using the SOFTWARE Install Complete you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note accept the terms of the License Agreement 2 do NOT accept the terms of the License Agreement JE Previous Next he Bam 51 SuperTrak EX Series User Manual 7 Inthe Choose Install Product dialog box choose any combination of three options WebPAM PRO Utility Server One Server must be installed on the network or on the Host PC if there is only local management WebPAM PRO Agent The Agent must be installed on every PC or Server where a SuperTrak Controller card has been installed e Inband CLI Only Installs the Command Line Interface CLI You can install the CLI now or at a later time Checked items will be installed Uncheck items you do not want to install Click the Next button to continue Figure 35 Choose Install Product dialog box WebPAMPRO 3 11 0000 17 X Choose Install Product
107. and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note If you are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit 4 the PROMISE LICENSE AGREEMENT applies Print do not accept the terms of the license agreement InstallShield lt Back Cancel 41 SuperTrak EX Series User Manual 6 Inthe Setup Type dialog box choose the option you prefer e Typical Installs the Agent Server and CLI Recommended for most users e Custom Enables you to choose which components to install Optional for advanced users Click the Next button to continue Figure 26 Setup Type dialog box WebPAMPRO InstallShield Wizard Setup Type Select the setup type to install OF fi o 42 Chapter 2 Installation 7 Optional If you chose the Custom option the Select Features dialog box appears Choose any combination of three options e Agent Feature The Agent is required on the Host PC where the SuperTrak card is installed and for In band management of subsystems e Server Feature The Utility Server is required for local or remote management If you have a network install the Server on one of your networked PCs If you have only local management install the Server on the Host PC where the SuperTrak card is installed e CLI Feature The Co
108. ar the PFA conditon of a physical drive please refer to phydrv command on page 212 Note that the destination drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a lt action gt Specifies the action to perform list Default Displays the active and paused PDMs and their status start Starts a manual PDM stop Stops a PDM pause Pauses a PDM resume Resumes a paused PDM d lt DA IDs Specifies which disk array on which to perform the PDM s lt sequence Num gt Specifies the sequence number of the suspect drive p lt PD ID gt Specifies physical drive ID of the replacement drive Examples pdm pdm a start d0 s2 p10 pdm a stop d0 s2 phydrv Usage phydrv a lt action gt p lt Pdld gt c lt Pd count gt v phydrv a mod p lt Pdld gt s lt list of settings gt phydrv a locate p lt Pdld gt 212 Chapter 6 Management with the CLI phydrv a online p lt Pdld gt phydrv a offline p lt Pdld gt phydrv a clear t lt condition types p lt Pdld gt Summary The phydrv command displays physical drive information changes physical drive settings locates individual drives and forces a drive to an online or offline state Options a lt action gt list mod locate online offline clear p lt PD IDs C lt count gt t lt condition type gt pfa staleconfig d lt drive type gt sata sas all s lt option gt
109. array 158 Chapter 5 Management with WebPAM PRO Creating a Disk Array Express Configuration The Disk Array Express Configuration option enables you to choose the parameters for a new disk array by specifying the characteristics you want With this method you can create multiple logical drives at the same time you create your disk array However all of the logical drives will be the same If you prefer to specific the parameters directly use the Advanced option to create your disk array If you are uncertain about choosing parameters for your disk array use the Automatic option If you have both Hard Disk Drives HDD and Solid State Drives SSD two separate disk arrays are created for your HDDs and for your SSDs Each array will have the number of logical drives that you specified To create a new disk array 1 Click the Subsystem amp icon in Tree View Click the Disk Arrays E8 icon From the dropdown menu on the Create tab choose Express Check the boxes to choose any one or combination of e Redundancy The array will remain available if a physical drive fails e Capacity The greatest possible amount of data capacity e Performance The highest possible read write speed e Mixing SATA SAS Drive Check this box if you want to use both SATA and SAS drives in the same disk array If the box is unchecked and you have both SATA and SAS drives different arrays will be created for each type of drive 5 I
110. array a mod d 1 s alias YourArray mediapatrol disable array a del d 3 array a locate d 0 array a addld d 0 I raid 1e capacity 125gb stripe 64kb array a delld I 1 battery Usage battery a lt action gt b lt batld gt battery a recondition b lt batld gt Summary The battery command displays the status of a battery by the percentage of charge left On subsystems this command also reconditions the battery Reconditioning fully discharges then fully recharge the battery The battery is reconditioned automatically once per month Options a lt action gt Specifies the action to perform list Default List information for all batteries or a specific battery 194 Chapter 6 Management with the CLI recondition Subsystems only Recondition a specific battery b lt battery ID gt Specifies which battery in a given enclosure 1 2 Examples battery battery a recondition b 1 bbm Usage bbm a lt action gt p lt Pdld gt bbm a clear p lt Pdld gt Summary The bbm command displays and clears the Bad Block Map BBM for all configured SATA drives Options a lt action gt Specifies the action to perform list Default List the BBM information clear Clears the BBM list For configured SATA drives only p lt Pdid gt Specifies the physical drive id For the a list option the default is all physical drives For the a clear option you must specify a physical drive id E
111. ars in the Logical Drive List the Information tab If you created a fault tolerant logical drive any RAID level except RAID 0 the Operational Status of new logical drive will display Synchronizing for several minutes after creation You can use the logical drive during this period but read write performance could be slower than normal Deleting a Logical Drive Warning All data the logical drive will be lost Back up any valuable data before deleting the logical drive To delete a logical drive il ou Fk wo Click the Subsystem icon in Tree View Click the Disk Arrays EB icon Click the Disk Array amp icon Click the Delete LD tab in Management View Check the box to the left of the logical drive you want to delete Click the Submit button In the confirmation box type the word confirm in the field provided 166 Chapter 5 Management with WebPAM PRO 7 Click the OK button The chosen logical disappears from the Logical Drive List the Information tab Migrating a Disk Array On SuperTrak RAID level migration is performed on the disk array but it applies to the logical drives The action of migrating a disk array means either or both Change its RAID Level Increase the number of disk drives sometimes called expansion For a list of Migration options and other important information see RAID Level Migration on page 248 To Migrate an existing disk array 1 2 3 10 11
112. ary e GRPRounding Uses an algorithm to determine how much to truncate Results in the maximum amount of usable drive capacity e TableRounding Applies a predefined table to determine how much to truncate Capacity Coercion also affects a replacement drive used in a disk array Normally when an physical drive fails the replacement drive must be the same capacity or larger However the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive For example the remaining working drives can be 80 5 GB and the replacement drive can be 80 3 since all are rounded down to 80 GB This permits the smaller drive to be used Without Capacity Coercion the controller will not permit the use of a replacement physical drive that is slightly smaller than the remaining working drive s Initialization Initialization is highly recommended for logical drives when they are created from a disk array Initialization sets all data bits in the logical drive to zero The action is useful because there may be residual data on the logical drives left behind from earlier configurations You can also perform an Initialization on an existing logical drive Warning When you initialize a logical drive all the data the logical drive will be lost Backup any important data before you initialize a logical drive There are three options for logical drive initi
113. ate button If there is free capacity remaining you can specify another logical drive now or wait until later You can create up to 32 logical drives per array Optional Type an alias into the field provided 2 Choose a RAID level for the logical drive from the dropdown menu The choice of RAID levels depends the number of physical drives you selected 3 RAID 50 and 60 only Specify the number of axles for your array See RAID 50 Axles on page 235 or RAID 60 Axles on page 238 161 SuperTrak EX Series User Manual 10 11 Specify a Capacity and the unit of measure MB GB TB This value will be the data capacity of the first logical drive in your new disk array If you specify less than disk array s maximum capacity the remainder will be available for additional logical drives which you can create later Specify a Stripe size from the dropdown menu 64 KB 128 KB 256 KB and 1 MB are available 64 KB is the default Specify a Sector size from the dropdown menu 512 B 1 KB 2 KB and 4 KB are available 512 B is the default Specify a Read cache Policy from the dropdown menu Read Cache Read Ahead Cache and No Cache are available Read Ahead is the default Specify a Write cache Policy from the dropdown menu Write Back and Write Through are available Write Back is the default From the Initialization dropdown menu choose an Initialization policy None Quick and Full are available None is
114. b Viewing Disk Array Information To view Disk Array information 1 2 3 Click the Subsystem icon in Tree View Click the Disk Arrays E icon Click the Disk Array amp icon The disk array information is shown in Management View Disk Array Operational Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive When a logical drive is Synchronizing it will function and your data is available However access will be slower due to the synchronizing operation Critical Degraded This condition arises as the result of a physical drive failure A degraded logical drive will still function and your data is still 163 SuperTrak EX Series User Manual available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore redundancy fault tolerance When a logical drive is rebuilding it will function and your data is available However access will be slower due to the rebuilding operation Transp
115. ber of bad blocks it will trigger PDM See Making Background Activity Settings on page 137 and Running PDM on page 138 You can schedule Media Patrol to run automatically see Scheduling an Activity on page 139 To run Media Patrol 1 In Tree View click the Subsystem EF icon 2 From the dropdown menu on the Background Activities tab choose Start Media Patrol 3 Inthe next screen click the Start button Running PDM Predictive Data Migration PDM migrates data from the suspect physical drive to a spare disk drive similar to Rebuilding But unlike Rebuilding PDM acts before the disk drive fails and your Logical Drive goes Critical You an also run PDM on a specific disk array see Running PDM on a Disk Array on page 169 The target physical drive must be the same media type HDD or SDD as the other physical drives in the disk array Also see Predictive Data Migration PDM on page 255 138 Chapter 5 Management with WebPAM PRO To run PDM 1 In Tree View click the Subsystem icon 2 From the dropdown menu on the Background Activities tab choose Start PDM 3 Inthe next screen choose the Source and Target physical drives The suspect physical drive is the Source The replacement physical drive is the Target 4 Click the Start button Viewing Scheduled Activities To view scheduled activities for this subsystem 1 Click the Subsystem amp icon Tree View 2 Cl
116. can never reduce the number of physical drives The tables below shows the migration options for a source logical drive according to its RAID level The available target RAID levels are shown with their requirements You must use WebPAM PRO to migrate a disk array See Migrating a Disk Array on page 167 RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives Target Requirements RAID 0 Add physical drives RAID 1 2 physical drives only Only a single drive RAID 0 can migrate to RAID 1 by adding 1 physical drive RAID 1E 3 or more physical drives RAID 5 3 physical drives minimum 16 maximum RAID 0 must have less than 16 physical drives RAID 6 4 physical drives minimum 16 maximum RAID 10 4 physical drives minimum Even number of physical drives RAID 50 6 physical drives minimum 16 per axle maximum RAID 60 8 physical drives minimum 16 per axle maximum 249 SuperTrak EX Series User Manual RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives Target Requirements RAID 0 None RAID 1E 3 or more physical drives RAID 5 3 physical drives minimum 16 maximum RAID 1 must have less than 16 physical drives RAID 10 4 physical drives minimum Even number of physical drives RAID 50 6 physical drives minimum 16 per axle maximum RAID 1E A RAID 1E Source
117. created beginning with 0 Disk Array Name The name you assigned to the disk array Capacity Data capacity of the disk array in GB Status OK is normal Can also show Rebuilding Degraded Critical or Offline Highlight Return to Previous Menu and press Enter Viewing Disk Array Information To view disk array information p In the Main Menu highlight Disk Array Management and press Enter The Disk Array Management screen displays Highlight the Disk Array you want to see and press Enter The Disk Array Info and Setting screen displays The information includes Disk Array ID The consecutive number of the disk array in the order it was created beginning with 0 Disk Array Name The name you assigned to the disk array Capacity Free Total data capacity of the disk array in GB Capacity Configurable Usable data capacity of the disk array in GB Number of Physical Drives Number of physical drives in this disk array Number of Logical Drives Number of logical drives in this disk array 92 Chapter 4 SuperBuild Utility 5 Status OK is normal Can also show Rebuilding Degraded Critical or Offline Highlight Physical Drives in the Disk Array and press Enter The following information displays ID The channel number of the SuperTrak controller to which the physical drive is attached Model Name The physical drive manufacturer s model name for the drive Capacity Data capac
118. ct model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase 282 Chapter 9 Support You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty W
119. ction your login to WebPAM PRO and your user password are always secure 110 Chapter 5 Management with WebPAM PRO Login Screen When the opening screen appears 1 Type administrator in the User Name field 2 Type password in the Password field 3 Click the Login button The User Name and Password are case sensitive See Figure 1 Figure 1 The WebPAM PRO login screen Promise WebPAM Professional Mozilla Firefox Eile Edt View History Bookmarks Tools Help E gt S GYD htps192 168 10 228 8443 promise PROMISE Set TECHNOLOGY INC administrator Login 192 168 10 228 8443 Q 111 SuperTrak EX Series User Manual Accessing the Interface WebPAM PRO is browser based RAID management software with a graphic user interface Basic user interface components and functions include e Using the Header page 113 e Using Tree View page 113 e Using Management View page 114 e Choosing a Display Language page 115 e Viewing the Event Frame page 115 Saving the Event Frame page 116 e Deleting the Event Frame page 116 e Viewing the Storage Network page 116 e Logging out of WebPAM PRO page 117 Figure 2 WebPAM PRO interface Mozilla Firefox File Edit view History Bookmarks Tools Help X Gt a https 192 168 20 154 8443 promise html Tree faces method show_hidef PnFrame true s x gt WebPAM H
120. ctory Open a terminal window and type sh followed by the exact name of the WebPAMPRO Linux bin file then press Enter Note For silent installation type sh followed by the exact name of the WebPAMPRO linux bin file followed by i silent then press Enter After several moments the first WebPAM PRO installation dialog box appears In the Introduction dialog box click the Next button to proceed with installation SuperTrak EX Series User Manual Figure 33 Introduction dialog box Introduction License Agreement Choose Install Product Choose Install Folder Install Selected Features Installing Install Complete Cancel WebPAMPRO 3 11 0000 17 X Introduction InstallAnywhere will guide you through the installation of WebPAMPRO It is strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen If you want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button s 50 Chapter 2 Installation 6 Inthe License Agreement dialog box choose the I accept option then click the Next button Figure 34 License Agreement dialog box EI WebPAMPRO 3 11 0000 17 License Agreement A Introduction Installation and Use of WebPAMPRO Requires Accept
121. d 0 0 0 e eee een eee 9 Connecting SuperTrak to a SuperSwap Enclosure 14 Connecting SuperTrak to a VTrak JBOD Enclosure 14 SAS Connections and ID Numbers 0 2005 15 Choosing the Physical Drives 00000 eee eae eee 17 Creating a Logical Drive 0 000 c cee eee eee 18 Installing the CLI 2 0 eee 23 Installing onto Windows 00 eee eee 23 Installing onto Linux eae eieren IRAE ee 29 Installing the CLI onto FreeBSD 000005 36 Installing the CLI onto VMware 0 00000 eee 37 Installing WebPAM PRO 00 000 cece e eee 38 Utility Serven is ian raa Re ene aie Sti eels 38 AGENDA Wa Bl eerie dt Bee etter Merde nek 38 JAE Gaan oth east a Lana nd AG pecans KANG Sodus eee thas Raye Ate 39 Internet Browser 000 0c e eee eee ees 39 Installing WebPAM PRO onto Windows 40 Installing WebPAM PRO onto Linux 00005 49 Logging into WebPAM PRO 0 00 cece eee ees 58 Logging in at the Host PC 0 0 0 eee 58 Logging in over the Network anaana nnna 58 LOGIN SCCM AA es bea eles det 59 Setting up WebPAM PRO 000s cece eens 60 SuperTrak EX Series User Manual Chapter 3 Installing Drivers 000 cess eee eee eee 63 Driver Installation Media a 64 WINGOWS fenced eevee be eae BE eth ele MER Dba Ste dl ed bees 64 Linux and FreeBSD
122. d locate e lt encl id gt s lt option gt lt value gt tempwarning 10 51 tempcritical 52 61 ctrltempwarning 10 61 ctrltempcritical 62 71 t lt FRU types ctrl cooling psu f lt FRU ids Specifies the action to perform Default Displays information and status of the enclosure Modifies settings Requires the s option Locates an enclosure by flashing its LEDs Enclosure ID The default value is 1 if unspecified For list action the default is for all enclosures if unspecified Specifies the settings to change Applies to the JBOD enclosures only Enclosure warning theshold temperature in degrees Celsius Enclosure critical theshold temperature in degrees Celsius Controller warning theshold temperature in degrees Celsius Controller critical threshold temperature in degrees Celsius Specifies which type of FRU to locate Requires a locate option Locates the controller Locates the cooling unit Only works with SAS type enclosure Locates the power supply unit Only works with SAS type enclosure Specifies id of FRU to locate Requires a locate option Valid values are 1 and 2 Verbose mode Requires a list option VPD information is displayed 204 Chapter 6 Management with the CLI Examples enclosure enclosure v enclosure a mod e 10 event Usage s tempwarning 35 tempcritical 45 event a lt action gt lt location gt
123. d 129 to 140 Scenario 5 SAS Expanders You install the SuperTrak card into a Host PC You attach a SAS data cables between SAS Port Phys 1 4 and Phys 5 8 and two SAS Expanders In WebPAM PRO the first Expander appears as Enclosure 2 The drives are numbered 1 to 128 The second Expander appears as Enclosure 10 The drives are numbered 129 to 256 See Viewing Enclosure Information on page 148 and Locating a Physical Drive on page 149 for more information 16 Chapter 2 Installation Choosing the Physical Drives The SuperTrak EX Controller card supports SAS physical drives SATA 3 0 Gb s physical drives SATA 1 5 Gb s physical drives Hard Disk Drives HDD Solid State Drives SSD For optimal performance install physical drives of the same model and capacity Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 16 RAID 1 2 only RAID 10 4 or more RAID 1E 3 or more RAID 50 6 or more RAID 5 3 to 16 RAID 60 8 or more Requires SAS expansion Requires an even number of drives The table above shows the number of drives required for each RAID level Note You cannot mix HDDs and SSDs in the same disk array If you attempt to create an array with HDDs and SSDs the Controller will create two separate disk arrays each with the specified number of logical drives 17 SuperTrak EX Series User Manual Creating a Logical Drive Y
124. d times of sequential data Caches reads the data in case the same request is made again No caching algorithm A member element when creating a RAID10 or RAID50 or RAID60 RAID10 have 2 axles RAID50 and RAID60 may have up to 16 axles with up to 16 drives per axle Subsystems only Specifies which controller the LD is preferred for LUN affinity Valid value is 1 or 2 If value is not specified LUN affinity is auto balanced Specifies the number of arrays to give a summary of when used with the a list option For example array a list c3 will give a summary for the first 3 arrays on that controller 193 SuperTrak EX Series User Manual lt Ld count gt Specifies the number of logical drives to be created with the a add option With the c option all the logical drives have same settings but only one l option value can be specified t lt condition types Specifies the type of incomplete condition to accept If not specified it will accept the current incomplete condition by default missingdrive The condition of missing drive in the array missingwatermark The condition of missing NVRAM watermark of the array v Verbose mode Displays all array properties requires a list option Examples array v c 1 array a add s alias MyArray mediapatrol enable p 1 3 5 9 raid 5 capacity 50gb stripe 256kb sector 1 kb array a add p 1 3 5 9 I raid 5 capacity 50gb stripe 256kb raid 0 capacity 100gb
125. drive in the enclosure click the Locate PDx button The LED for the carrier holding the physical drive will blink for one minute Promise Enclosures To locate a physical drive in the VTrak JBOD enclosure click the Locate PDx button The disk status LED will blink for one minute to identify the carrier holding the physical drive Figure 6 VTrak drive carrier LEDs Disk Status J Power Activity Making Global Physical Drive Settings Global settings apply to all of the physical disk drives installed under the SuperTrak controller The functions include SATA Drives SAS Drives Enable Write Cache Enable Read Look Ahead Cache Enable Command Queuing Enable Write Cache Enable Read Look Ahead Cache Enable Read Cache To make global physical drive settings Click the Enclosures A icon Click the Enclosure 4 icon Click the Physical Drives amp icon oak ON gt Click the Subsystem icon in Tree View Click the Global Settings tab in Management View Check the features you want to enable Uncheck any features you want to disable 7 Click the Submit button The changes take effect immediately 150 Chapter 5 Management with WebPAM PRO The functions you enable here depend on whether the physical drives support those functions See Viewing Physical Drive Information on page 151 to determine which functions a particular drive supports Viewing Physical Drive
126. e Making Background Activity Settings on page 137 Rebuilding a Disk Array When you rebuild a disk array you are actually rebuilding the data onto a replacement physical drive Rebuilding Automatically Normally a Critical disk array automatically rebuilds itself using a designated spare drive See Creating a Spare Drive on page 99 or page 179 If you do not have a spare drive the Critical disk array automatically rebuilds itself as soon as you remove the failed drive and insert a replacement drive Note the replacement drive requirements below Rebuilding Manually Important The replacement physical drive must be The same media type HDD or SDD as the other drives in the array Equal or larger capacity than the failed drive it replaces Free of any previous configuration data See Clearing Stale and PFA Conditions on page 152 or page 269 If the Auto Rebuild function is disabled and no spare drives are available you must initiate the procedure First identify and replace the failed physical drive Then rebuild the disk array as described below 1 Click the Subsystem EF icon in Tree View 2 Click the Disk Arrays E8 icon 3 Click the Disk Array amp icon If there are multiple disk arrays choose the icon with the yellow 4 From the dropdown menu on the Background Activities tab choose Start Rebuild 5 Choose Source physical drive 168 Chapter 5 Management wit
127. e default See Choosing Stripe Block Size on page 244 From the Sector dropdown menu choose a Sector size for this logical drive The choices are 512 B 1 KB 2 KB and 4 KB 512 B is the default See Choosing Sector Size on page 244 From the Read Policy dropdown menu choose a Read Cache policy for this logical drive The choices are Read Cache Read Ahead and No Cache Read Ahead is the default See Choosing Cache Policy on page 245 165 SuperTrak EX Series User Manual 11 12 13 14 15 16 From the Write Policy dropdown menu choose a Write Cache policy for this logical drive The choices are Write Through and Write Back Write Back is the default If you chose No Cache under Read Cache this setting will be Write Through See Choosing Cache Policy on page 245 From the Initialization dropdown menu choose an Initialization policy The choices are None Quick and Full See Initialization on page 247 Click the Update button to enter the logical drive parameters Review the results If there is remaining space the disk array you can create another logical drive following the steps above Each logical drive can have a different set of parameters Click the Next button when you are done A new window displays with the disk array information and the proposed logical drives with their parameters Click the Submit button create the logical drives The new logical drive appe
128. e Host PC take the following action to select one of them 1 2 In the Main Menu highlight Controller Selection and press Enter Highlight Controller 1 or Controller 2 and press Enter The selected controller SuperTrak card displays in the SuperBuild utility Viewing Controller Information The SuperBuild utility displays information about the selected SuperTrak EX controller 1 In the Main Menu highlight Controller Information and press Enter The information includes Vendor Promise Technology Inc Model SuperTrak EX4650 8650 8654 EX8658 or EX16650 WWN World Wide Number of the SuperTrak controller Memory Type DDR2 SDRAM Memory Size 128 MB 256 MB or 512 MB Single Image Ver The version number of the image used to update the firmware on the SuperTrak EX controller Firmware Version The version number of the firmware currently installed on the SuperTrak EX controller BIOS Version The version number of the BIOS currently installed on the SuperTrak EX controller PCI Func Address The functional address of the SuperTrak card in the Host PC Used for advanced diagnostics The BIOS and Firmware are upgradable See Downloading BIOS and Firmware File on page 289 and See Updating the Firmware on page 132 Highlight Return to Previous Menu and press Enter 89 SuperTrak EX Series User Manual Managing Physical Drives Physical drive management includes th
129. e animated Yes they are animated However the default setting for Internet Explorer under Windows 2003 Server does not display animation in the browser Go to Internet Options gt Advanced and check Play animations in web pages 276 Chapter 9 Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e Adescription of the problem situation e System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com support support eng asp technical documents drivers utilities etc United States E mail Support e Support On Line Fax Support 1 408 228 1100 Attn Technical Support Phone Support 1 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support 580 Cottonwood Drive Milpitas CA 95035 USA The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to
130. e is removed from the list 101 SuperTrak EX Series User Manual Viewing Background Activity The Background Activity function enables you to monitor background activities are running on the SuperTrak RAID controller Information reported includes e Device Disk array or logical drive by ID number e Type Synchronization Initialization or Rebuilding e Status Running or queued waiting e Percentage Percent completed The Background Activity screen does not enable you to start pause resume or cancel any activity Status of the activity such as in progress or paused To view background activity in the Main Menu highlight Background Activity and press Enter When you are done highlight Return to Previous Menu and press Enter 102 Chapter 4 SuperBuild Utility Managing the Event Log The event log tracks events related to the SuperTrak controller and includes the following functions e Viewing RAM Events page 103 Viewing NVRAM Events page 103 e Clearing the Event Logs page 104 Viewing RAM Events RAM events are also called Runtime events All recorded events happened since the last time you booted the Host PC Displays the 1023 most recent events To view NVRAM events 1 Inthe Main Menu highlight Event Log and press Enter The Event Log screen displays 2 Optional If NVRAM is displayed beside Select Location highlight Select Location and press Enter Then highlight NVRAM and press Ente
131. eader fey Is PROMISE TECHNOLOGY INC New Event BETI English ba Hide Event Frame Show Storage Network Coi Lest Evert Logical Drive ta Function Tab maam Host PC va Home User administrator J Information Settings CreateLD DeleteLD Background Activities v Transport Disk Array Information Disk Array ID 0 Alias Daniel Operational Status OK 5 Total Physical Capacity 1027468 J ly Controllers Configurable Capacity 83 8268 Nag Controller 1 Free Capacity 8 8268 E Enclosures Max Contiguous Free Capacity 8 826B Encosure1 Media Patrol b Prysca Drives a Management View S Disk Arrays Number of Physical Drives 3 Disk Array 0 Daniel Number of Logical Drives 2 BFF Logical Drives Available RAID Levels 051E a 23 Spare Drives B Logical Drive Summary O Event List EB Logical Drive 0 Sammy EE Logical Drive 1 Hunter Host IP All wwii an Time An w Severity au Tree View HostiP wwii Device EventID Severity Time Description 127 0 0 1 2000 0001 55FF FABF LD1 0x00080000 info 2007 07 1519 25 15 Logical drive initialization has started 127 0 0 1 2000 0001 55FF FA6F LDO 0x00080008 info 2007 07 1519 25 15 Quick Logical drive initialization has completed 127001 2000 0001 55FF FasF LD1 noc Eyent Frame 22514 Losical Drive intiaization is queued 127 0 0 1 2000 0001 55FF FA8F LDO 0x001 2vuuz miu wut ur 13 19 25 14 Synchronization is
132. ecure the Battery Assembly Figure 3 Three screws secure the Battery Assembly The EX4650 is shown Other models are similar Back of SuperTrak EX Controller Mounting screw 1 of 3 9 Install the SuperTrak EX Controller card back into its PCI Express slot 293 SuperTrak EX Series User Manual 10 11 12 13 Replace the screw holding the SuperTrak EX Controller card to the system case Attach the SAS multi lane cables to the SuperTrak EX Controller card Replace the cover of your system Power up the system and launch WebPAM PRO See Logging into WebPAM PRO on page 109 After installation and power up a new battery takes several hours to charge From that time it should show Fully Charged See Viewing Battery Information D on page 155 The BBU module is covered by a one year warranty See Limited Warranty on page 280 294 Ap paa D LED Backplane Connections Schematic Diagrams below Direct LED Display page 297 Aggregate LED Display page 297 Global LED Display page 298 Schematic Diagrams To set up LED configuration for your enclosure or PC make your backplane connections as shown below You can make connections for Aggregate LEDs Global LEDs in two colors Direct connection Individual fault and activity LEDs For SuperTrak EX8654 and EX8658 note that only the interior SAS Ports have individual LED pins For more information see Installing the S
133. elete 123 info 122 icon in RedHat application menu 57 installing Linux 49 Windows 40 Java Runtime Environment 39 logging in 58 109 logging out 117 logical drive check table 176 create 165 delete 166 info 172 173 183 initialize 175 locate 173 182 WebPAM PRO cont logical drive cont Redundancy Check 176 settings 174 statistics 174 login screen 59 111 Management View 114 Media Patrol 138 NVRAM event log 135 orphan watermark 145 OS support 3 38 password 59 111 password change 119 PDM 138 physical drive global settings 150 info 151 locate 149 PFA condition 152 269 settings 152 stale condition 152 269 statistics 151 refresh screen 130 Regular connection 58 110 runtime event log 134 Secure connection 58 110 session time out setting 127 spare drive create 179 delete 180 settings 180 spare check 181 statistical data clear 132 Storage Network 116 subsystem add 122 delete 123 health 133 info 122 Tomcat Server 127 Tree View 113 308 Index WebPAM PRO cont user create 120 delete 120 interface 112 name 59 111 password 119 privileges 124 130 settings 118 Utility Server 38 129 Web Server 126 Windows installing drivers 66 72 WebPAM PRO 40 write cache policy defined 246 logical drive 97 98 162 166 Write Check Table 177 Y yellow 265 309 SuperTrak EX Series User Manual 310
134. ent View In normal operation the operational status of the battery shows Fully Charged with a Reserve Capacity of 100 If it never reaches this condition or remains discharged the battery may be too warm RAID controllers like all components inside the Host PC rely on a flow of air to carry off heat and maintain optimal temperature If the air flow is inadequate performance can suffer Check and correct the following conditions e Ambient operating temperature must not exceed 104 F 40 C e Be sure the fan outlets typically at the back of the PC or server have at least 6 inches 15 cm of clearance e Ifyou have other PCI devices and available slots try moving the SuperTrak and the other devices further apart to increase airflow between them e Airflow through your PC or server must be at least 200 LFM Measuring and adjusting airflow through a PC or server is very difficult for users in the field Contact the manufacturer s Technical Support for assistance 272 Chapter 9 Support e Frequently Asked Questions below Contacting Technical Support page 277 e Limited Warranty page 280 e Returning the Product For Repair page 282 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of HDDs can I use for a SuperTrak EX Series logic
135. er Installation page 69 Windows Server 2003 e New OS Installation page 70 e Existing System page 71 e Confirming Driver Installation page 71 Windows XP e New OS Installation page 72 e Existing System page 73 e Confirming Driver Installation page 73 Red Hat Linux Enterprise 4 4 4 5 4 6 4 7 e New OS Installation page 74 e Existing System page 74 Fedora Core 6 e New OS Installation page 75 e Existing System page 75 Fedora Core 7 8 e New OS Installation page 76 e Existing System page 76 openSUSE 10 2 10 3 10 5 11 e New OS Installation page 77 e Existing System page 77 SLES 10 10 SP1 10 SP2 e New OS Installation page 78 e Existing System page 78 Miracle Linux 4 e New OS Installation page 80 e Existing System page 81 FreeBSD 6 1 6 2 6 3 7 0 e New OS Installation page 80 e Existing System page 81 VMware ESX Server 3 0 2 3 5 0 e New OS Installation page 82 e Existing System page 82 Following are installation procedures for the SuperTrak drivers for Windows Linux and FreeBSD included on the software CD Download the latest drivers from the Promise Support Website The software CD also includes source code files for compiling your own Linux drivers Source code files begin with the letters SRC 63 SuperTrak EX Series User Manual Important If you are using a Linux distribution for which there a
136. er of Logical Drives The number of logical drives managed by this controller See Figure 1 85 SuperTrak EX Series User Manual Figure 1 SuperTrak BIOS screen SuperTrak EX SAS RAID Controller BIOS Version 3 00 00000 56 c 2007 Promise Technology Inc All rights reserved Summary of Controller 1 ST EX8654 b Version of Single Image 1 04 000 00 b Number of Physical Drive 4 b Number of Disk Array re b Number of Logical Drive Press lt Ctrl gt lt S gt to enter SuperBuild tm Configuration Utility Press lt Esc gt or lt Space gt to continue If the SuperBuild BIOS detects a Critical logical drive the BIOS reports the condition Figure 2 SuperTrak BIOS screen logical drive critical SuperTrak EX SAS RAID Controller BIOS Version 3 00 00000 56 c 2007 Promise Technology Inc All rights reserved Summary of Controller 1 ST EX8654 b Version of Single Image 1 04 000 00 b Number of Physical Drive 4 b Number of Disk Array fi gt Number of Logical Drive 2 p Critical 1 Press lt Ctrl gt lt S gt to enter SuperBuild tm Configuration Utility Press lt Esc gt or lt Space gt to continue See Critical amp Offline Logical Drives on page 267 for information about restoring an offline logical drive 86 Chapter 4 SuperBuild Utility If the SuperTrak BIOS detects an Offline logical drive the BIOS reports the condition and temporarily halts the booting process
137. eral special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 281 SuperTrak EX Series User Manual Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information Produ
138. erface WebPAM PRO 112 name in WebPAM PRO 59 111 password change 119 privileges 120 124 130 privileges defined 120 settings 119 settings of other users 118 Utility Server 38 129 V View background activities 136 disk array 156 NVRAM event log 135 runtime event log 134 scheduled activities 139 system configuration 141 view only user 120 virtual enclosure 15 VMware installing CLI 37 drivers 82 VTrak JBOD 14 16 150 157 173 182 VTrak JBOD enclosure 133 VTrak RAID subsystem 148 W warranty 280 web server settings 126 status 126 WebPAM PRO Agent 38 123 129 alias for subsystem 132 background activity run 138 schedule 139 settings 137 battery information 145 blank screen 272 browser support 4 39 buzzer 146 CIM client settings 129 CIM server settings 129 Client Server 123 components 38 controller info 142 settings 144 statistics 144 description 3 disk array auto create 158 delete 163 express create 159 info 163 locate 156 manual create 161 Media Patrol 169 migrate 167 307 SuperTrak EX Series User Manual WebPAM PRO cont disk array cont PDM 169 prepare for transport 171 rebuild 168 270 settings 164 transition 170 display language 115 downloading 290 email service 127 enclosures 148 Event Frame 115 event frame refresh 128 extended SMTP 128 External SSL Security option 45 54 find failed driive 268 firmware update 124 132 first time setup 60 Header 113 host add 122 d
139. erman Italian Japanese Korean Spanish Russian To change the display language Click the Language dropdown menu in the Header Highlight the language you prefer WebPAM PRO displays in the chosen language 1 2 Viewing the Event Frame To view the Event Frame click Show Event Frame in the Header To hide the Event Frame click Hide Event Frame in the Header The Event Frame reports all events and stores them in the WebPAM PRO folder on the hard disk drive of the Host PC In the event frame events are listed and sorted by Host IP The IP address of the Host PC or subsystem where the event happened WWN World Wide Number of the Host PC or subsystem where the event happened Device Disk array logical drive physical drive controller battery etc Event ID The hexadecimal number that identifies the specific type of event Severity See below Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred Time Time and date of the occurrence Description A brief description of the event 115 SuperTrak EX Series User Manual You can also view events by clicking the Subsystems E ico
140. errors are reported p Pause on error This option causes Redundancy Check to pause when it encounters inconsistent data The default is to continue on error Examples rc rc a start I3 n p rc a start I3 rc a stop 12 Usage rb a lt action gt d lt Dald gt s lt SeqNo gt rb a start d lt Dald gt s lt SeqNo gt p lt Pdld gt rb a stop d lt Dald gt s lt SeqNo gt rb a pause d lt Dald gt s lt SeqNo gt rb a resume d lt Dald gt s lt SeqNo gt Summary The rb command starts stops pauses and resumes a Rebuild and monitors the progress of a running Rebuild Note that the replacement drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a lt action gt Specifies action to perform list Default Displays the running and paused Rebuilds and their status 217 SuperTrak EX Series User Manual sc start stop pause resume d lt DA ID gt s lt sequence Num gt p lt PD IDs Examples rb rb a start d0 s2 p10 rb a stop d0 s2 Usage Starts a manual Rebuild Stops a Rebuild Pauses a Rebuild Resumes a paused Rebuild Specifies which disk array on which to perform the Rebuild Specifies the sequence number of the failed physical drive The source drive of the Rebuild Specifies the ID of the replacement physical drive The target drive of the Rebuild sc a lt action gt i lt Spare
141. es User Manual Saving the NVRAM Event Log This function saves a copy of the NVRAM event log as a text file on the Host PC s hard drive To save the NVRAM event log aron In Tree View click the Subsystem EF icon From the dropdown menu on the Event tab choose NVRAM Events At the bottom of the window click the Save Event Log button In the File Download dialog box click the Save button In the Save dialog box name the file navigate to the folder where you want to save the log file and click the Save button A text file of the event log is saved to the Host PC s hard drive Clearing the NVRAM Event Log This function clears the events from the NVRAM event log screen and from the NVRAM on the RAID controller This function has no effect upon events reported in the WebPAM PRO Event Frame Viewing the Event Frame on page 115 To clear the NVRAM event log PONS In Tree View click the Subsystem EF icon From the dropdown menu on the Event tab choose NVRAM Events At the bottom of the window click the Clear Event Log button In the Confirmation dialog box type confirm and click the OK button All events are cleared from the screen and the RAID controller s non volatile RAM Viewing Current Background Activities To view the current background activities 1 2 Click the Subsystem icon in Tree View Click the Background Activities tab in Management View A list of current background acti
142. es are user supplied The external SAS ports have SFF 8088 connectors See Figures 1 through 5 SuperTrak EX Series User Manual Figure 1 SuperTrak EX4650 card Activity and Taal Fault LED Pins eR Bins 88888888 8888 lt SAS Port Phys 1 4 BBU module connector SuperSwap connector Figure 2 SuperTrak EX8650 card Activity and asaan an Fault LED Pins LED Pas 28888A 8888 r q SAS Ports E NG d Phys 5 8 NG Phys 1 4 BBU module connector SuperSwap connector 10 Chapter 2 Installation Figure 3 SuperTrak EX8654 card SuperSwap connector BBU module Activity and Fault sone A t 3 ctivity and Fau ggregate SAS Port LED Pins LED Pins Phys 5 8 ma a ES NG I Q Y Global g LED Pins fe H KJ il SAS Port Phys 1 4 Figure 4 SuperTrak EX8658 card BBU module connector Aggregate SuperSwap connector LED Pins SAS Ports P p VA To 2007 o Kr Phys 1 4 a Phys 5 8 Ka y Global fi LED Pins LoS pr om 11 SuperTrak EX Series User Manual Figure 5 SuperTrak EX16650 card Activity and Fault LED Pins SAS Ports BRABRAABABBRARRA E 00 Kac la Phys 13 16 Ht Phys 9 12 T I4 Phys 5 8
143. es on the SuperTrak EX Series A BIOS setting is required only if you want to boot your system from the logical drive on the SuperTrak EX Series controller After your logical drive is created partitioned and formatted make the change in your BIOS boot order setting How do partition format my SuperTrak EX Series RAID logical drive The SuperTrak EX Series controller represents the logical drive as a single physical drive to your system Therefore anything that you can do to a single physical drive you can do to a SuperTrak logical drive For example you should use the FDISK and FORMAT utilities to partition and format the logical drive You can format the logical drive with any file system you wish Installation Issues Capacity Booting How can change the system boot sequence in order to boot from the SuperTrak EX Series logical drive The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the SuperTrak EX Controller and defined logical drives 275 SuperTrak EX Series User Manual are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the SuperTrak EX Controller in the PCI Express slot whe
144. es support it If your motherboard allows you to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Reset the configuration data in your CMOS This is usually an option in the PnP section of your CMOS e Otherwise switch the SuperTrak Controller card to a different PCI slot Drive Issues Can I add a drive to a SuperTrak EX Series logical drive via hot swap and dynamically adjust the array size configuration Yes The SuperTrak EX Series controller supports online logical drive expansion and migration You must use the SuperBuild utility or the WebPAM PRO software to expand or migrate an existing logical drive Do the HDDs on the SuperTrak EX Series have to be the same size The physical drives that you use with the SuperTrak EX Series controller do not have to be the same size If the sizes differ the SuperTrak EX Controller will truncate the large drive so the capacities match The resulting difference in drive space is unusable so avoid using physical drives of significantly different capacities Can I take a drive used in a SuperTrak EX Series logical drive and access it directly with a different controller such as the one integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurat
145. ese functions Viewing Physical Drives page 90 Viewing Physical Drive Information page 90 Managing Physical Drive Problems page 91 Viewing Physical Drives To view physical drives 1 2 In the Main Menu highlight Physical Drive Management and press Enter The information includes ID The channel number of the SuperTrak controller to which the physical drive is attached Model Name The physical drive manufacturer s model name for the drive Capacity Data capacity of the physical drive Status OK is normal Can also show Rebuilding or Dead Highlight Return to Previous Menu and press Enter Viewing Physical Drive Information The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller 1 2 In the Main Menu highlight Physical Drive Management and press Enter Highlight the physical drive you want to see and press Enter The Physical Drive Information screen displays ID The channel number of the SuperTrak controller to which this physical drive is attached Model Name The drive manufacturer s model name Serial Number The drive manufacturer s serial number Firmware Version The drive s firmware version number Drive Interface SAS or SATA 3 0 or 1 5 Gb s Protocol ATA ATAPI protocol level Capacity Data capacity of the physical drive in GB Location Enclosure refers to the Host PC Slot refers to the channel numbe
146. ese maps are saved in 255 SuperTrak EX Series User Manual the bad sector remapping table which has a capacity of 512 reassigned blocks and 1024 error blocks When the table fills to a specified percentage of its capacity PDM triggers a migration of data from the suspect drive the physical drive with the bad sectors to a spare drive During data migration you will have access to the logical drive but it will respond more slowly to read write tasks because of the additional operation The time required for data migration depends on the size of the physical drive See Making Background Activity Settings on page 137 Transition The Transition feature enables you to specify permanent spare drives for your SuperTrak controller Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of events takes place e You create a revertible spare drive Creating a Spare Drive on page 179 e One of the physical drives assigned to your disk array fails and the array becomes degraded and the logical drive goes critical e The SuperTrak controller automatically rebuilds your array to the revertible spare drive and the array becomes functional again e You replace the failed physical drive with
147. ettings 1 In the Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Highlight the logical drive whose settings you want to change and press Enter The Logical Drive Info and Setting screen displays Press the arrow keys to highlight the item you want to change then press Enter to select the item e Logical Drive Name Press the backspace or delete keys to remove the characters Then type new characters e Write Cache Policy Choose from Write Back or Write Through e Read Cache Policy Choose from Read Cache Read Ahead or No Cache Highlight Save Setting and press Enter The changes happen immediately Deleting a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Backup any important data before you delete a logical drive To delete a logical drive 1 In the Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Highlight the logical drive you want to delete and press the spacebar to mark the logical drive An asterisk appears at the left of the selected logical drive Highlight Delete Selected Logical Drives and press Enter Press Y to confirm logical drive deletion The selected logical drive is removed from the list 98 Chapter 4 SuperBuild Utility Managing Spare Drives Spare drive management includes these functi
148. ew Click the Mute button The buzzer goes silent but will sound again for future events Making Buzzer Settings To make buzzer settings Ol oP NM CS Click the Subsystem EF icon in Tree View Click the Controllers eg icon Click the Controller tg icon From the dropdown menu on the Buzzer tab choose Settings Check the Enable Buzzer box to enable the buzzer Uncheck the box to disable the buzzer Click the Submit button The changes take effect immediately Testing the Buzzer You must enable the buzzer before you can test it See Making Buzzer Settings above To test the buzzer ili aro N Click the Subsystem icon in Tree View Click the Controllers icon Click the Controller Wg icon Click the Buzzer tab in Management View Click the Sound button The buzzer sounds a continuous tone Click the Mute button 146 Chapter 5 Management with WebPAM PRO The buzzer goes silent but remains enabled Viewing Buzzer Information This function refers to the buzzer on the SuperTrak RAID controller card To view buzzer information Click the Subsystem EF icon in Tree View Click the Controllers icon 1 2 3 Click the Controller icon 4 Click the Buzzer tab in Management View 147 SuperTrak EX Series User Manual Managing Enclosures This function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed in a Host PC except for one item
149. ew Click the Spare Drives icon Click the Spare Drive icon Click the Settings tab in Management View Choose a spare type Global or Dedicated To make a revertible spare drive check the Revertible box To enable Media Patrol on this spare drive check the Enable Media Patrol box If you chose a Dedicated spare drive in the Dedicated to Disk Arrays field highlight the disk array to which you want assign the spare drive from the Available list and press the 55 button to move them to the Selected list You can also double click array to move it Click the Submit button 180 Chapter 5 Management with WebPAM PRO Running Spare Check Spare Check verifies the operational status of your spare drives You can also schedule a Spare Check See Scheduling an Activity on page 139 To check a spare drive 1 BO N Click the Subsystem E icon in Tree View Click the Spare Drives icon Click the Spare Check tab in Management View From the Physical Drive dropdown menu choose the spare drive you want to check Or choose All to check all the spare drives at the same time Click the Submit button The results of the Spare Check appear under Spare Check Status in the Information tab Healthy means normal condition 181 SuperTrak EX Series User Manual Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives under the SuperTrak controller
150. formation 95 172 173 183 initialization 97 162 166 175 247 list 95 list of all 182 locate 173 182 name or alias 21 96 98 161 165 174 offline 267 partition and format 248 285 RAID level 21 96 161 165 read cache policy 22 97 98 162 165 175 Redundancy Check 176 sector size 21 96 162 165 settings 98 174 statistics 174 status 95 96 172 stripe size 21 96 162 165 synchronizing 166 174 write cache policy 22 97 98 162 166 175 login screen WebPAM PRO 59 111 M maintenance user 120 Management View 114 Media Patrol and PDM 255 defined 255 enable 137 run 138 run on disk array 169 scheduling 139 settings 137 migrate disk array 167 248 settings 137 multi lane SAS cable 12 292 294 N NVRAM event log clear 136 save 136 view 135 O offline logical drive 267 online expansion 167 248 orphan watermark clear 145 OS support for WebPAM PRO 3 38 out of band versus in band 123 overview of SuperTrak 2 p partition logical drive 248 285 password change 119 WebPAM PRO 59 111 PCI Express slot 9 292 PDM and Media Patrol 255 defined 255 running on a physical drive 138 running on disk array 169 settings 137 triggers 137 255 PFA condition 152 269 Phys enclosures 15 EX16650 12 EX4650 10 EX8650 10 EX8654 11 EX8658 11 physical drive ID ranges 15 303 SuperTrak EX Series User Manual physical drive alias 152 capacity 90 capacity coercion 144 246
151. functions Viewing Information for All Logical Drives page 172 Locating a Logical Drive page 173 Viewing Logical Drive Information page 173 Viewing Logical Drive Statistics page 174 Changing Logical Drive Settings page 174 Initializing a Logical Drive page 175 Running Redundancy Check page 176 Viewing the Logical Drive Check Table page 176 Viewing Information for All Logical Drives To view information about all logical drives in a disk array 1 2 3 4 Click the Subsystem icon in Tree View Click the Disk Arrays E icon Click the Disk Array amp icon Click the Logical Drives amp icon Logical Drive Status OK This is the normal state of a logical drive When a logical drive is OK it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has fault tolerance Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive When a logical drive is Synchronizing it will function and your data is available However access will be slower due to the synchronizing operation Critical Degraded This condition arises as the result of a physical drive failure Or one of the physical drives was accidently or intentionally disconnected or pulled from its enclosure A critical or degraded logical drive will still function and your data is still available However the logic
152. g from your computer to the physical drives or vice versa Cache is important because it can read and write data much faster than a physical drive There are read caches which hold data as it is read from a physical drive and write caches which hold data as it is written to a physical drive In order to tune the cache for best performance in different applications user adjustable settings are provided Cache settings are made in conjunction with logical drives e When you create a logical drive See Creating a Logical Drive on page 96 and Creating a Logical Drive on page 165 and Creating a Disk Array Advanced Configuration on page 161 e Onan existing logical drive See Changing Logical Drive Settings on page 98 or page 174 245 SuperTrak EX Series User Manual Read Cache Policy Read Cache The read cache is enabled Read Ahead The read cache and the read ahead feature are enabled Read ahead anticipates the next read and performs it before the request is made Can increase read performance Forced Read Ahead Continues reading ahead even when the next read cannot be logically anticipated Can increase read performance No Cache The read cache is disabled Write Cache Policy Write Back Data is written first to the cache then to the logical drive Better performance Requires a cache backup battery to protect data in the cache from a sudden power failure Write Through Data i
153. g migration Displays the id of the controller on whose serial port the CLI is running Verbose mode Used with the a list option 202 Chapter 6 Management with the CLI Examples ctrl ctrl v ctrl l ctrl a mod i 1 s alias ctrl1 coercion enable date Usage date date a mod d lt date gt t lt time gt Summary The date command displays the system time and date and changes these settings Options a lt action gt list mod d lt date gt t lt time gt Examples date Specifies the action to perform Default Displays the current system time Modifies the current system time Not supported for HBA products Specifies the date in the following format yyyy mm dd where month s range is 1 12 and day s range is 1 31 Specifies the time in the following format hh mm ss where hour range is 0 23 minute and second range is 0 59 date a mod d 2004 02 25 t 14 50 05 enclosure Usage enclosure a lt action gt v enclosure a mod e lt encl id gt s lt list of settings gt enclosure a locate e lt encl id gt t lt FRU type gt f lt FRU id gt 203 SuperTrak EX Series User Manual Summary The enclosure command provides status and information about the various components of the enclosure unit It is also sets temperature threshold values for JBOD enclosures and displays Vendor Provided Data VPD Options a lt action gt list mo
154. g the NVRAM Event Log aana 136 Clearing the NVRAM Event Log 200000 136 Viewing Current Background Activities 136 Making Background Activity Settings 137 Running Background Activities aa 138 Running Media Patrol 0 0 c eee eee 138 Running PDM 24min toch be bi ee DA dea ae wea 138 Viewing Scheduled Activities 0 aa 139 Scheduling an Activity 000 cee eee 139 Deleting a Scheduled Activity aa 141 Viewing System Configuration aaan 141 Managing the Controller 0 0000 cee eee eee 142 Viewing Controllers Information 00000 142 Viewing Controller Information 20 000000 142 Viewing Controller Statistics 0 000 a 144 SuperTrak EX Series User Manual Chapter 5 Management with WebPAM PRO cont Managing the Controller cont Making Controller Settings 0000 cae eens 144 Clearing an Orphan Watermark eae 145 Viewing Battery Information 0 000 e eee ee 145 Silencing the Buzzer 00 cece eee eee 146 Making Buzzer Settings cece eee eee 146 Testing the Buzzer e eee eee 146 Viewing Buzzer Information 000 e eee eee 147 Managing Enclosures neooaoe netaa ae e a eee 148 Viewing Enclosure Information saasaa a 148 Managing Physical Drives 0 0000 eee 149 Viewing a Li
155. gical drive within the enclosure by flashing drive carrier LEDs I KLD ID gt Logical drive ID c lt LD count gt Logical drive count Requires the a list option s lt option gt lt value gt Specifies the logical drive settings to change alias A user specified name for the logical drive Up to 32 characters containing alpha numeric characters blank spaces and underscores Beginning and ending blank spaces are discarded WritePolicy Specifies logical drive write policy writethru Writes are not cached writeback Writes are cached Note Cannot be set if ReadPolicy is set to nocache ReadPolicy Specifies logical drive read policy readahead Reads extra data to help reduce read times of sequential data readcache Caches reads in the case the same request is made again nocache No caching algorithm PreferredCtrlld Specifies which controller the LD is prefers for LUN affinity Valid value is 1 or 2 V Verbose mode Used with a list 209 SuperTrak EX Series User Manual Examples logdrv logdrv v logdrv a mod l0 s readpolicy readahead logdrv a locate 12 migrate Usage migrate a lt action gt d lt Dald gt migrate a start d lt Dald gt p lt Pdlds gt lt LdSettings gt Summary The migrate command expands the capacity of a logical drives online capacity expansion and changes logical drive RAID levels RAID level migration Note that the added drives must
156. ging is enabled on this drive SMART Health Status OK is normal N A means there was no scan 153 SuperTrak EX Series User Manual e SCT Status Version SCT status version number for this drive e SCT Version SCT version number for this drive e SCT Support Level SCT support level for this drive e Device State 0 means active e Current Temperature The drive s current temperature e Power Cycle Min Temperature Lowest temperature the drive reached since the last power up e Power Cycle Max Temperature Highest temperature the drive reached since the last power up e Lifetime Min Temperature Lowest temperature the drive recorded during its service life e Lifetime Max Temperature Highest temperature the drive recorded during its service life e Under Temperature Limit Count Number of times SMART found the drive below recommended operating temperature e Over Temperature Limit Count Number of times SMART found the drive above recommended operating temperature If SMART Logging is disabled only the first four items in the list are displayed SCT stands for SMART Command Transport a protocol that allows servers using nearline ready drives to adapt error recovery timing to match the application Viewing Advanced SMART Log Information To view SMART Log information Click the Subsystem icon in Tree View Click the Enclosures icon Click the Enclosure amp icon Click the Physic
157. h WebPAM PRO The Source is a remaining functional physical drive in the disk array 6 Choose the Target physical drive The Target is the replacement physical drive 7 Click the Submit button The Disk Array Background Activity tab shows rebuild progress on the replacement target physical drive Depending the size of the physical disk involved this process will take some time To view more information click the Rebuild on PDx link To set Rebuild priority or enable Auto Rebuild see Making Background Activity Settings on page 137 Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives When it finds the specified number of bad blocks it will trigger PDM See Making Background Activity Settings on page 137 and Running PDM on page 138 You can schedule Media Patrol to run automatically see Scheduling an Activity on page 139 To start Media Patrol 1 Click the Subsystem amp icon in Tree View 2 Click the Disk Arrays amp icon 3 Click the Disk Array amp icon 4 From the dropdown menu on the Background Activities tab choose Start Media Patrol 5 Click the Start button Running PDM on a Disk Array Predictive Data Migration PDM migrates data from the suspect physical drive to a spare physical drive similar to Rebuilding But unlike Rebuilding PDM acts before the disk drive fails and your Logical Drive goes Critical The target physical d
158. hen repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 283 SuperTrak EX Series User Manual 284 Appendix A Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Controller card the drives must be partitioned and formatted e If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e If your drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the physical drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PCs However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical drive you will perform partitioning and for
159. hysical Drive Statistics page 151 Making Physical Drive Settings page 152 Clearing Stale and PFA Conditions page 152 Viewing the SMART Log page 153 Viewing Advanced SMART Log Information page 154 Saving Advanced SMART Log Information page 155 Making SMART Log Settings page 155 Viewing a List of Physical Drives To view a list of physical drives in this enclosure PoP Click the Subsystem E icon in Tree View Click the Enclosures icon Click the Enclosure amp icon Click the Physical Drives amp icon The list of physical drives appears in Management View Click the PD link to view a specific physical drive See Viewing Physical Drive Information on page 151 Note that Enclosure and Slot numbers are assigned by the controller and do not necessarily correspond to the actual physical locations of the disk drives especially when the disk drives are installed in an enclosure not designed by Promise Also see SAS Connections and ID Numbers on page 15 Locating a Physical Drive Virtual or Third Party Enclosures Support for this feature depends on how your system or enclosure was set up Direct connect systems with individual LED connections and SGPIO enclosures support individual physical drive LEDs Other systems or enclosures might or 149 SuperTrak EX Series User Manual might not support them See Appendix D LED Backplane Connections on page 295 To locate a physical
160. hysical drives that support these features writecache enable disable rlacache enable disable cmdqueuing enable disable Enables or disables write cache on the physical drive s Enables or disables read look ahead cache on the physical drive s Enables or disables command queuing on the physical drive s temppollint Drive temperature polling interval in seconds If value is 0 15 255 polling is disabled For subsystems with dual controllers mediumerrorthreshold Medium error threshold If the threshold is reached the physical drive is marked as dead The default value is 0 indicating that physical drive is not marked as dead for medium errors For subsystems with dual controllers 0 4294967294 The following settings are only for SATA drives dmamode udma0 udma1 udma2 udma3 udma4 udma5 mdma0 mdma1 mdma2 speed For SATA drive only Attempt to negotiate at the specified DMA transfer mode If a DMA transer mode cannot be negotiate the next slower mode is attempted until a mode can be negotiated udma5 udma4 udma0 mdma 2 mdma0 Ultra DMA Mode 0 Ultra DMA Mode 1 Ultra DMA Mode 2 Ultra DMA Mode 3 Ultra DMA Mode 4 Ultra DMA Mode 5 Multi DMA Mode 0 Multi DMA Mode 1 Multi DMA Mode 2 Set the speed of physical drive s 214 Chapter 6 Management with the CLI 1 5gb 1 5 Gb s 3gb 3 Gb s auto Automatic The following settings are only for SAS drives readcache Ap
161. i CH OH Global LEDs Aggregate LEDs DIZ SuperTrak EX Series User Manual Connecting SuperTrak to a SuperSwap Enclosure If you are using Promise SuperSwap enclosures 1 Attach SAS fanout cables to the SAS ports of the SuperTrak card 2 Connect the other ends of the SAS fanout cables to the SuperSwap enclosure 3 Connect the 3 to 3 pin management cable came with the SuperSwap from the SuperSwap connector on SuperTrak card to the Management connector on the back of the SuperSwap housing 4 Optional If you are installing multiple SuperSwap 4600s install a 6 pin daisy chain cable from the daisy chain OUT connector of the first SuperSwap to the daisy chain IN connector of the second SuperTrak supports up to eight SuperSwap 1600 enclosures or up to two SuperSwap 4600 enclosures Connecting SuperTrak to a VTrak JBOD Enclosure If you are connecting the SuperTrak card to a single VTrak JBOD enclosure you can attach the SAS multi lane cable to either the circle or diamond port on the enclosure However if you plan to cascade multiple VTrak JBOD enclosures you must attach the SAS multi lane cable to the circle port on the first enclosure Figure 11 Attaching the SAS multi lane cable to the diamond port SuperTrak SAS multi lane cable VTrak JBOD Controller supplied with VTrak enclosure 14 Chapter 2
162. i lt SeqNo gt c lt event count gt v event a clear I lt locati Summary on gt The event command displays and clears the RAM and NVRAM event logs Options a lt action gt list clear lt location gt ram nvram i lt sequence ID gt c lt event count gt vV Examples event event v event I nvram event a clear Invram event c 200 event a list i852 c200 Specified the action to perform Displays the events for the specified location RAM events are displayed if no location is specified Clear events for a specified location Specifies the location from which to display or clear events All events are stored in RAM These events are lost after rebooting Some events are also stored in NVRAM These events remain after rebooting and are a subset of the RAM events Specifies a specific event by its sequence number This is a starting point Requires the a list option You can use the c option Specifies the number of events to retrieve when displaying events Verbose mode Requires the a list option 205 SuperTrak EX Series User Manual export Usage export t lt fileType gt s lt tftpServers gt p lt port gt f lt fileName gt Summary The export command exports certain types of configuration files to a remote or local host This command only affects subsystems Options t lt file type gt Specifies the type of file to export userdb User
163. ick the Scheduler tab in Management View Scheduling an Activity To set a scheduled activity for this subsystem Click the Subsystem icon Tree View 2 From the dropdown menu on the Scheduler tab choose Add BGA Scheduler 3 Click the option button of the activity you want e Media Patrol See Running Media Patrol on page 138 e Redundancy Check See Running Redundancy Check on page 176 e Spare Check See Running Spare Check on page 181 In the Scheduler dialog box check the Enable This Schedule box 5 Click the option button for the Recurrence Pattern you want e Daily e Weekly e Monthly 6 Click the Next button For a DAILY recurrence pattern make the following setting Choose a Start Time for the activity based on a 24 hour clock from the dropdown menus Type the number of days between activities from 1 to 255 into the Every days field 139 SuperTrak EX Series User Manual 10 11 For a WEEKLY recurrence pattern make the following settings e Choose a Start Time for the activity based on a 24 hour clock from the dropdown menus e Type the number of weeks between activities from 1 to 52 into the Every weeks field e Check the boxes for the days of the week you want the activity to run You can choose from 1 to 7 days For a MONTHLY recurrence pattern make the following settings e Choose a Start Time for the activity based on a 24 hour clock from the dropdown
164. ill include Promise SuperTrak EX SAS RAID Controller NOTE If there are any additional devices to be installed specify them now When all devices are specified continue to the next step From the Windows Server 2003 Setup screen press the Enter Setup will now load all device files and then continue the Windows Server 2003 installation 70 Chapter 3 Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system Windows Server 2003 setup will show a Found New Hardware dialog box Under Windows 2003 RAID Controller will be displayed 1 2 3 Insert the SuperTrak driver diskette into the A drive Choose nstall the software automatically and press the Enter key If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue anyway When the New Hardware Wizard has finished installing the SuperTrak driver click Finish Confirming Driver Installation 1 Right click the My Computer icon and choose Manage from the popup menu From the left panel choose Device Manager Click the in front of SCSI and RAID controllers Promise SuperTrak EX SAS RAID Controller and Promise RAID Console should appear 71 SuperTrak EX Series User Manual Windows XP New OS Installation The following details the installation of the SuperTrak EX Serie
165. incomplete array condition battery Subsystems only View battery information or to recondition a battery bbm View or clear the BBM defect list of the specified configured physical drive bga View status of all current background activities Enable or disable relevant background activities Modify the background task rate for each of the background tasks buzz View buzzer status enable disable and turn on off buzzer checktable View logical drive error tables config For express or automatic configuration For advanced configuration please see the array command ctrl View or edit controller information and settings date View or edit system time enclosure View or edit enclosure and SEP information and settings Locate an enclosure via LEDs event View or clear events logs export Subsystems only Export files to remote tftp host factorydefaults Restore settings to factory defaults init View logical drive initialization status and progress Start stop pause or resume an initialization or a quick initialization 187 SuperTrak EX Series User Manual Command Action logdrv View or edit logical drive information and settings Locate a logical drive via LEDs migrate Start and monitor disk array migration process mp View media patrol status and progress Start stop pause or resume media patrol pdm View PDM status and pr
166. ions allow the drive s to be accessed individually on another controller Single drive RAID 0 stripe e One drive from a RAID 1 mirror logical drive No other array configurations will work for this purpose 274 Chapter 9 Support already have an array on a Promise FastTrak controller Can move that array to my new SuperTrak EX Series controller No The SuperTrak EX Series controller supports SNIA Disk Data Format DDF which is not backward compatible with the FastTrak controller If have a problem with one of the drives on the SuperTrak EX Series how can low level format it to correct the problem Do NOT do this Low level formatting hard physical drives is not only unnecessary but it generally does not correct problems commonly experienced during use Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the SuperTrak EX Series controller Do I have to install disk management software on my logical drive in order to access the full storage capacity of drives No Disk management software will only complicate things The logical drive should be fully addressable by your OS as it is Some operating systems have limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives What system BIOS setup settings do I use for the driv
167. is command as needed for a CD or USB stick Type cd mnt floppy Change this command as needed for a CD or USB stick Type sh install When the Installer asks You are installing a driver on an existing OS Is it true y n press Y then press Enter Type cd umount mnt floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system 74 Chapter 3 Installing Drivers Fedora Core 6 New OS Installation 1 2 5 Start the Fedora Core Installation by booting from the install CD At the Welcome to Fedora 6 installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd acpi off and press Enter When the Installer asks Do you have a driver disk click Yes At the Insert your driver disk and press OK to continue click OK At the Devices dialog box insert the driver diskette or CD or attach the USB stick and click OK Continue with the installation normally Note Include acpi off in the boot script to ensure proper system startup Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount r dev fd0 mnt floppy Change this command as needed for a CD or USB stick Type cd mnt floppy Change this command as needed for a CD or USB stick Type sh install When the Installer asks You are installing a d
168. is good protection against physical drive failure Even though the spare drive is assigned to a disk array the rebuild operation is said to apply to a ogical drive If you do not have a spare drive but the Auto Rebuild function is enabled the critical disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size See Making Background Activity Settings on page 137 Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk See Appendix A Partition and Format on page 285 RAID Level Migration To migrate a disk array is to do one or both e Change its RAID level e Increase the number of physical drives sometimes called expansion On SuperTrak RAID level migration is performed on the disk array but it applies to the logical drives Migration takes place on an existing Functional disk array without disturbing the existing data While the disk array is migrating you can 248 Chapter 7 Technology Background access the data as before When migration is complete your disk array will have a different RAID level and or a larger capacity In most cases you must add one or more physical drives during the migration process You
169. ise RAID products remotely from a web browser from anywhere in the world General Features Click Subsystem Host Management 2 Click the Add Subsystem Host tab 3 Inthe Subsystem Host Port IP address field type the IP address of the Host PC where you installed the SuperTrak EX Controller card If you are working at the same Host PC where the SuperTrak card is installed you can also type 127 0 0 1 in the IP address field Entries such as localhost or the Host PC s network name do not work for this function 60 Chapter 2 Installation Figure 43 Add Subsystem Host tab Information Add Subsystem Host Delete Subsystem Host User Privilege SubsystemHost IP Address SubsystemHost Port IP address 192 168 10 228 4 Click the Submit button The newly added host appears in the Tree on the left side of the WebPAM PRO screen This completes the WebPAM PRO installation and initial setup Go to Chapter 5 Management with WebPAM PRO on page 109 for information about using this application 61 SuperTrak EX Series User Manual 62 Chapter 3 Installing Drivers Driver Installation Media e Windows page 64 e Linux and FreeBSD page 65 Windows Server 2008 e New OS Installation page 66 e Existing System page 67 e Confirming Driver Installation page 67 Windows Vista e New OS Installation page 68 e Existing System page 69 e Confirming Driv
170. istrator or a Super User Click the Administrative Tools 2 icon Click the User Management g icon In the list of users click the link of the user whose settings you want to change The Settings screen for the chosen user displays Click the Password tab in Management View Enter the new password in the New Password field Enter the new password in the Retype Password field Click the Submit button Changing Your Own Password To set or change your own password 1 ako N D Log into WebPAM PRO under your own user name Click the Administrative Tools amp icon Click the User Management amp icon Click the Password tab in Management View Enter the current password in the Old Password field If you do not have a password leave this field blank Enter the new password in the New Password field Enter the new password in the Retype Password field Click the Submit button 119 SuperTrak EX Series User Manual Creating a User To create a user 1 Paro N Log into WebPAM PRO as the Administrator or a Super User Click the Administrative Tools 2 icon Click the User Management icon Click the Create tab in Management View Enter a user name in the User Name field Enter a password for this user in the New Password and Retype Password fields A password is optional If you do not assign password tell this user to leave the password field blank when he she logs into to WebPAM PRO Users can set
171. itive Not all extended keys are supported However you can use the backspace and the left and right arrow keys for command line editing In addition the up and down arrow keys allow scrolling through the command history buffer If you need context sensitive help type one of the following commands ccommands h e ccommands e help lt command gt That action will display full context sensitive help for the specific command Each command when used alone such as array will display a summary of relevant information If more information is desired the v verbose mode can be used This will provide information for all relevant aspects of that command Usage terminology is as follows e square braces depict an optional switch e lt arrow braces gt depict user input e Type more at the end of each command to display info page by page 189 SuperTrak EX Series User Manual List of Supported Commands e about page 190 e array page 190 battery page 194 e bbm page 195 e bga page 195 e buzz page 198 e checktable page 198 config page 199 e ctrl page 200 e date page 203 e enclosure page 203 event page 205 export page 206 e factorydefaults page 206 e init page 207 e logdrv page 209 about Usage about Summary Displays utility information array Usage migrate page 210 mp page 211 pdm page 211 phydrv page 212 ptiflash page 215
172. ity of the physical drive in GB Status OK is normal Can also show Rebuilding or Dead Highlight Logical Drives in the Disk Array and press Enter The following information displays ID The consecutive number of the logical drive in the order it was created beginning with 0 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status Shows one of seven logical drive conditions OK Critical Offline Init Migration Synchron and Rebuild Highlight Return to Previous Menu and press Enter Creating a Disk Array 1 In the Main Menu highlight Disk Array Management and press Enter The Disk Array Management screen displays Highlight Create Disk Array and press Enter The Create Disk Array screen displays Optional Press the arrow keys to highlight Disk Array Name and press Enter Then type a name for this disk array Press the arrow keys to highlight the physical drives you want to add to this disk array Then press the spacebar to select the physical drives An asterisk appears at the left of each selected physical drive Note that you cannot mix Hard Disk Drives HDD and Solid State Drives SSD in the same disk array Highlight Save Configuration and press Enter The new disk array appears under Disk Array Management If you have more physical drives available you can create additional disk arrays following the same procedure After yo
173. ive the data is still available and online However once the logical drive goes critical the logical drive has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed physical drive the failed drive must be replaced in order for the disk array to rebuild and restore the logical drives on the array to normal or OK status If your fault tolerant logical drive RAID 1 1E 5 6 10 50 or 60 goes offline contact Technical Support See page 277 Warning Take no further corrective action until you have consulted with Technical Support See page 277 A non fault tolerant logical drive RAID 0 goes offline when a physical drive is removed or fails Since the logical drive is not fault tolerant the data stored in the logical drive is no longer accessible If one physical drive fails all of the data on the RAID 0 logical drive is lost You must replace the failed drive Then if the logical drive had more than one physical drive delete the logical drive and re create it Restore the data from a backup source Finding the Failed Drive in SuperBuild To identify a failed physical drive 1 Inthe Main Menu highlight Physical Drive Management and press Enter The Physical Drive Management screen displays 2 Compare the list of physical drives on the screen against the actual physical drives attached to the SuperTrak controller 267 SuperTrak EX Series User Manual Fig
174. ive SSD is a solid state drive Physical drive type of the spare must match the disk array In the Physical drives field highlight the physical drive you want to assign as a spare drive in the Available list and press the 55 button to move the drive to the Selected list You can also double click drives to move them Dedicated spare drives only In the Dedicated to Disk Arrays field highlight disk array to which you want assign the spare drive from the Available list and press the gt gt button to move the array to the Selected list You can also double click arrays to move them Click the Update button Your choices are displayed under New Hot Spare Drives If you agree with the proposed choices click the Submit button 179 SuperTrak EX Series User Manual Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs click the Settings tab to change the parameters rather than delete the spare drive and create a new one To delete a spare drive g e ON 6 Click the Subsystem icon in Tree View Click the Spare Drives icon Click the Delete tab in Management View Check the box to the left of the spare drive you want to delete Click the Submit button In the confirmation box type the word confirm in the field provided Click the OK button Making Spare Drive Settings To change spare drive settings 1 No ar O N Click the Subsystem icon in Tree Vi
175. ives on page 95 or page 172 e Managing Spare Drives on page 99 or page 178 Aggregate LED Display Aggregate LEDs glow or blink in response to Storage Device physical drive activity LED Storage Device Status OFF No activity ON Storage device physical drive activity 297 SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline When a Global LED glows amber or red you must diagnose and resolve the logical drive problem in the SuperBuild BIOS or in WebPAM PRO See Chapter 8 Troubleshooting on page 261 298 Index Numerics 10GBTruncate 247 2 TB limitation 245 A About This Manual 1 Adaptive Writeback Cache 145 246 add host 122 subsystem 122 Agent WebPAM PRO 38 123 129 airflow PC or server 8 272 alias controller 144 disk array 93 94 161 logical drive 96 98 161 165 physical drive 152 subsystem 132 Auto Rebuild enable 137 axles RAID 50 235 RAID 60 238 specify number 97 161 B background activity run 138 settings 137 view 136 backplane LED connections 295 battery backup unit BBU 291 information 145 not charging 272 BIOS downloading 289 SuperTrak 18 85 blank browser screen 272 block size see stripe size 244 browser screen blank 272 browser support f
176. l available even if multiple physical drives fail two in each axle The greater the number of axles the greater the number of physical drives that can fail without the RAID 60 logical drive going offline Component Minimum Maximum Number of Axles 2 16 Physical Drives per Axle 4 16 Physical Drives per Logical Drive 8 256 237 SuperTrak EX Series User Manual RAID 60 Axles When you create a RAID 60 you must specify the number of axles An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60 An axle can have from 4 to 16 physical drives depending on the number of physical drives in the logical drive The chart below shows RAID 60 logical drives with 8 to 20 physical drives the available number of axles and the resulting distribution of physical drives on each axle RAID 60 Logical Drive No of Drives No of Axles Drives per Axle 8 2 4 4 9 2 4 5 10 2 5 5 11 2 5 6 12 2 6 6 3 4 4 4 13 2 6 7 3 4 4 5 14 2 7 7 3 4 5 5 15 2 7 8 3 5 5 5 16 2 8 8 3 5 5 6 4 4 4 4 4 17 2 8 9 3 5 6 6 4 4 4 4 5 238 Chapter 7 Technology Background RAID 60 Logical Drive No of Drives No of Axles Drives per Axle 18 9 9 6 6 6 4 4 5 5 19 9 10 6 6 7 4 5 5 5 20 10 10 6 7 7 5 5 5 5 oa AJOIN AJ wy N AS
177. ld This value is the size of the initialization blocks in MB e If you did not choose Quick Initialization enter a hexidecimal value in the Initialization Pattern in Hex field or use the default 00000000 value 5 Click the Submit button 6 Inthe confirmation box type the word confirm in the field provided 7 Click the OK button Po NN To view the progress of the Initialization click the Background Activities tab 175 SuperTrak EX Series User Manual To set Initialization priority see Making Background Activity Settings on page 137 You can also start Initialization from the Subsystem EF icon Background Activities tab Running Redundancy Check Redundancy Check is a routine maintenance procedure for fault tolerant disk arrays those with redundancy that ensures all the data matches exactly Redundancy Check can also correct inconsistencies You can also schedule a Redundancy Check See Scheduling an Activity on page 139 Redundancy Check a Logical Drive Click the Subsystem icon in Tree View Click the Logical Drive Summary amp icon Click the B icon of the logical drive you want to Redundancy Check From dropdown menu on the Background Activities tab choose Redundancy Check A w pD gt e To choose Auto Fix check the box This feature attempts to repair the problem when it finds an error e To choose Pause On Error check the box This feature stops the process when it finds an error
178. ld gt sc a start i lt Spareld gt Summary The sc command starts a Spare Check and monitors the status of a running Spare Check Options a lt action gt list start i lt Spare ID gt Examples sc sc a start i 3 Specifies the action to perform Default Displays Spare Check status Starts the Spare Check Specifies the spare ID on which to run Spare Check Valid value range is 0 255 218 Chapter 6 Management with the CLI smart Usage smart a lt action gt p lt Pdld gt Summary The smart command runs the S M A R T diagnostic tool for physical drives Options a lt action gt Specifies the action to perform list Default Displays the status of the S M A R T diagnostic tool enable Enable S M A R T disable Disable S M A R T p lt PdID gt Specifies the physical drive ID of the drive running the S M A R T diagnostic tool V Verbose mode Used with a list Examples smart smart v smart a list p 1 smart a enalbe p 1 spare Usage spare a lt action gt spare a list i lt Spareld gt d lt Dald gt v spare a add i lt Spareld gt p lt Pdld gt t g d r y n d lt Dald list gt s lt list of settings gt spare a mod i lt Spareld gt t g d r y n d lt Dald list gt s lt list of settings gt spare a del i lt Spareld gt Summary The spare command displays a list of hot spare drives and creates modifies and deletes h
179. led and no spare drives are available you must initiate the procedure First identify and replace the failed physical drive See page 267 or page 268 Then rebuild the disk array as described below Rebuilding with WebPAM PRO To manually rebuild a disk array in WebPAM PRO 1 Click the Subsystem EF icon in Tree View 270 Chapter 8 Troubleshooting 7 Click the Disk Arrays EB icon Click the Disk Array amp icon If there are multiple disk arrays choose the icon with the yellow From the dropdown menu on the Background Activities tab choose Start Rebuild Choose Source physical drive The Source is a remaining functional physical drive in the disk array Choose the Target physical drive The Target is the replacement physical drive Click the Submit button The Disk Array Background Activity tab shows rebuild progress on the replacement target physical drive Depending the size of the physical disk involved this process will take some time To view more information click the Rebuild on PDx link Rebuilding with SuperBuild To manually rebuild a disk array in the SuperBuild Utility 1 In the Main Menu highlight Disk Array Management and press Enter The Disk Array Management screen displays Highlight the Disk Array with the failed drive and press Enter The Disk Array Info and Setting screen displays Highlight Physical Drives in the Array and press Enter Note the ID numbers of the physical
180. llowing actions to make the ESX Server reconfigure its hardware settings e Move the SuperTrak EX controller to a different slot e Remove the existing SuperTrak EX controller and install a different SuperTrak EX controller in its place 83 SuperTrak EX Series User Manual 84 Chapter 4 SuperBuild Utility SuperTrak BIOS below Accessing the Main Menu page 88 Selecting a Controller page 89 Viewing Controller Information page 89 Managing Physical Drives page 90 Managing Disk Arrays page 92 Managing Logical Drives page 95 Managing Spare Drives page 99 Viewing Background Activity page 102 Managing the Event Log page 103 Working with Time Sync page 105 Using the Miscellaneous Menu page 106 SuperTrak BIOS This section explains the information that you can obtain from the SuperTrak BIOS When the SuperTrak BIOS loads during bootup the BIOS displays pertinent information about the RAID logical drives At this point press Ctrl S to enter the SuperBuild Configuration Utility The SuperTrak BIOS screen displays the following information Summary of Controller The SuperTrak controller model number Version of Single Image The version number of the image used to update the firmware on the SuperTrak controller Number of Physical Drives The number of physical drives attached to this controller Number of Disk Arrays The number of disk arrays managed by this controller Numb
181. logical drive 174 physical drive 151 status disk array 92 93 163 email 126 logical drive 93 95 96 logical drives 172 physical drive 90 151 164 spare drives 99 178 subsystem 133 web server 126 Storage Network 116 stripe size 21 defined 244 logical drive 96 162 165 subsystem add 122 alias 132 delete 123 health 133 information 131 JBOD 14 16 subsystem host information 122 super user 120 SuperBuild accessing 85 background activity 102 buzzer 106 261 SuperBuild cont controller information 89 controller selection 89 enter 18 event logs 103 logical drive management 95 main menu 18 88 physical drive management 90 spare drive management 99 Time Syne 105 SuperSwap enclosure 14 16 SuperTrak Advanced Design 4 Compatibility 5 installing 9 LED behavior 262 297 LED pins 12 overview 2 specifications 6 unpacking 7 XOR microprocessor 2 SuperTrak BIOS 18 85 critical screen 86 normal screen 86 offline screen 87 264 Synchronization settings 137 synchronizing a logical drive 166 174 system configuration view 141 T TableRounding 247 technical support contacting 277 temperatures operating 6 8 272 test email 128 testing the buzzer 146 Time Sync 105 Tomcat server 127 306 Index Transition automatic 258 defined 256 disk array 170 manual 258 settings 137 transport prepare disk array 171 Tree View 113 U update firmware 124 132 user create 120 delete 120 information 118 int
182. m disk array deletion The selected disk array is removed from the list 94 Chapter 4 SuperBuild Utility Managing Logical Drives Logical drive management includes these functions Viewing Logical Drives page 95 Viewing Logical Drive Information page 95 Creating a Logical Drive page 96 Initializing a Logical Drive page 97 Changing Logical Drive Settings page 98 Deleting a Logical Drive page 98 Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 7 Technology Background on page 227 For information about logical drive problems see Chapter 8 Troubleshooting on page 261 Viewing Logical Drives To view your logical drives 1 2 In the Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays the following information ID The consecutive number of the logical drive in the order it was created beginning with 0 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status OK is normal Can also show Rebuilding Initializing Synchronizing Degraded Critical or Offline Highlight Return to Previous Menu and press Enter Viewing Logical Drive Information To view logical drive information i In the Main Menu highlight Logical Drive Management and press Enter The Logical Drive
183. matting during the OS installation The instructions here are for data logical drives only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click the My Computer icon and choose Manage from the popup menu The Computer Management window opens 2 From the left menu click Disk Management The Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 285 SuperTrak EX Series User Manual E Computer Management E File Action View Window Help e 0m e A Computer Management Local EN System Tools Event Viewer Fa Shared Folders Local Users and Groups Performance Logs and Alerts Device Manager Storage g 5 Removable Storage Disk Defragmenter Disk Management a Services and Applications Volume Layout Type File System status Capacity Free Space Initialize and Convert Disk Wizard Welcome to the Initialize and Convert Disk Wizard This wizard helps you to initialize new disks and to convert empty basic disks to dynamic disks You can use dynamic disks to create software based RAID volumes that can be mirrored or they can be striped or spanned across multiple disks You can also expand single disk and spanned volumes without having to restart the computer After you convert a disk to dynamic
184. mber of physical drives minus two Hence a RAID 6 logical drive with 7 100 GB physical drives will have a capacity of 500 GB A RAID 6 logical drive with 4 100 GB physical drives will have a capacity of 200 GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 provides double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level A RAID 6 on SuperTrak consists of 4 to 16 physical drives 232 Chapter 7 Technology Background RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 logical drive types RAID 10 is similar though not identical to RAID 0 1 It can increase performance by reading and writing data in parallel while protecting data with duplication The data on one drive pair is mirrored together then striped over a second drive pair Figure 6 RAID 10 takes a data mirror on one drive pair and stripes it over a second drive pair Data Stripe Data Mirror Physical Drives The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives divided by two In some cases RAID 10 offers double fault tolerance depending on which physical drives fail RAID 10 arrays require an even number of physical drives and a minimum of four For RAID 10 characteristics
185. mblies SuperTrak EX Series User Manual N NAB Warning Before installing the SuperTrak EX Controller card into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss Important Promise does not recommend multi lane and fanout cables longer than 1m 38 inches because they have not been tested with the SuperTrak controller Important If your SuperTrak EX16650 card has a battery backup unit BBU follow these requirements to be sure the battery charges properly Ambient operating temperature must not exceed 104 F 40 C Airflow through your PC or server must be at least 200 LFM Note The SuperTrak EX Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS or BIOS Setup for resources or drive types in most applications Chapter 2 Installation Installing the SuperTrak Card The SuperTrak EX Controller card fits into any available PCI Express x8 slot You can also plug the SuperTrak card into a PCI Express x16 slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI Express slot on the motherboard 3 Install the SuperTrak card into the open PCI Express slot 4 Fasten the SuperTrak card bracket to the system case 5 Attach one end of a SAS multi lane cable to a SAS port on the SuperTrak card External SAS multi lane cabl
186. menus e Choose the day of the month e Choose a day of the month 1 to 31 from the dropdown menu See the Note below e Choose a day of the month first to last and day of the week from the dropdown menus e Check the boxes for the months of the year you want the activity to run You can choose from 1 to 12 months Choose a starting date in the Start From dropdown menus The default is today s date Choose an End On option e No end date recommended End After the specified number of activities Type the number of activities from 1 to 255 into the field provided e Until a specified date Choose an end date from the dropdown menus The default is today s date For Redundancy Check only e Choose the Auto Fix option This feature attempts to repair the problem when it finds an error e Choose the Pause on Error option This feature stops the process when it finds an error e Check the boxes beside the logical drives all except RAID 0 to which this activity will apply Note Each logical drive can have only one scheduled Redundancy Check Click the Submit button 140 Chapter 5 Management with WebPAM PRO Note For monthly schedules if you choose a higher number than a month has days the activity will occur in the following month For example say you choose day 31 But there are only 30 days in the month of June Therefore the June activity will happen on July 1 The next activity will hap
187. mmand Line Interface runs on the Host PC where the SuperTrak card is installed and provides local management only Checked items will be installed Uncheck items you do not want to install Click the Next button to continue Figure 27 Custom Setup dialog box WebPAMPRO InstallShield Wizard Select Features Select the features setup will install Select the features you want to install and deselect the features you do not want to install Description Server Feature Required for RAID HBA J CLI Feature controller manage and 5 Subsystem manage using In band 192 24 MB of space required on the C drive 27276 05 MB of space available on the C drive InstallShield lt Back Cancel 43 SuperTrak EX Series User Manual 8 Inthe Choose Destination Location dialog box you can Accept the default installation folder Recommended for most users e Specify a different installation folder Optional for advanced users When you agree with the proposed installation folder click the Next button Figure 28 Choose Destination Location dialog box WebPAMPRO InstallShield Wizard Choose Destination Location Select folder where setup will install files toro InstallShield 44 Chapter 2 Installation 9 Inthe WebPAM PRO Server dialog box check the box to select SSL security External SSL Security Applies security to all connections involving
188. n in Tree View then clicking the Event tab in Management View Saving the Event Frame This function saves a copy of the events from the Event Frame as a text file on the Host PC s hard drive To save the event log 1 In the Header click Show Event Frame 2 Inthe Event Frame click the Save Events button 3 Inthe File Download dialog box click the Save button 4 In the Save dialog box name the file navigate to the folder where you want to save the log file and click the Save button The event log is saved as a text file on the Host PC s hard drive Deleting the Event Frame This function deletes the events from the Event Frame and from the WebPAM PRO database Deleting the events from this point does not affect events physically stored in the HBA s or Subsystem s RAM or NVRAM This function has no effect upon events reported under the Subsystem E icon Events tab See Viewing the Runtime Event Log on page 134 and Viewing the NVRAM Event Log on page 135 To clear the event log 1 Inthe Header click Show Event Frame 2 Inthe Event Frame click the Delete Events button 3 Inthe Confirmation dialog box type confirm and click the OK button Viewing the Storage Network The Storage Network consists of all the subsystems and host PCs currently accessible on your network Use this function to identify the subsystem or host PC you want to add Subsystems and host PCs already added to WebPAM PRO have a ic
189. n the Number of Logical Drives field enter the number of logical drives you want to make from this disk array 6 From the Application Type menu choose an application that best describes your intended use for this disk array Fo N e File Server e Video Stream e Transaction Data e Transaction Log e Other 7 Click the Update button 159 SuperTrak EX Series User Manual Or check the Automatic Update box and updates will occur automatically The following parameters display e Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and the number of logical drives to be created e Logical Drives The slot number of the logical drive s their RAID level capacity and stripe size e Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array all RAID levels except RAID 0 when five or more unconfigured physical drives are available If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify your choices in the previous steps 8 When you are done click the Submit button The new disk array appears in the Disk Array List the Information tab 160 Chapter 5 Management with WebPAM PRO Creating a Disk Array Advanced Configuration The Disk Array Advanced Configuration option enables you to directly specify all parameters for a new disk array One logical
190. nable or uncheck to disable the following functions e Media Patrol Checks the magnetic media on physical drives e Auto Rebuild This function applies to conditions when an array goes Critical but no spare drive is present When enabled the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size For conditions when an array goes Critical and a spare drive of adequate size is present a rebuild begins automatically This is a separate function and always enabled Click the Submit button to save your settings 137 SuperTrak EX Series User Manual Running Background Activities To run a background activity from the Background Activities tab 1 In Tree View click the Subsystem FF icon 2 From the dropdown menu on the Background Activities tab choose one of the following activities e Media Patrol See Running Media Patrol on page 138 e Rebuild See Rebuilding a Disk Array on page 168 e PDM See Running PDM on page 138 e Transition See Transitioning a Disk Array on page 170 e Initialization See Initializing a Logical Drive on page 175 e Redundancy Check See Running Redundancy Check on page 176 3 Inthe next screen make the choices as requested 4 Click the Start button Running Media Patrol Media Patrol checks the magnetic media on physical drives When it finds the specified num
191. nal To set an alias for a physical drive Noa F ON 8 Click the Subsystem E icon in Tree View Click the Enclosures icon Click the Enclosure icon Click the Physical Drives icon Click a Physical Drive icon Click the Settings tab in Management View Type an alias into the Physical Drive Alias field Maximum of 32 characters Use letters numbers one space between words and underscore Click the Submit button Clearing Stale and PFA Conditions The Clear tab only appears when one or both conditions are present Stale The physical drive contains obsolete disk array information PFA The physical drive has errors resulting in a prediction of failure Be sure you have corrected the condition by a physical drive replacement rebuild operation etc first Then clear the condition To clear a Stale or PFA status from a physical drive Noa fF ON Click the Subsystem icon in Tree View Click the Enclosures icon Click the Enclosure icon Click the Physical Drives icon Click a Physical Drive icon in Management View click the Clear tab Click the Submit button Note If a physical drive has both a Stale and a PFA condition click the Submit button once to clear the Stale condition then click again to clear the PFA condition 152 Chapter 5 Management with WebPAM PRO Viewing the SMART Log To view the SMART Log for a physical drive oa PF ON gt Click the Subsys
192. ng drives back or roaming the array back to the original controller and wait until the migration completes Takes the array and the logical drives on the array offline to get ready for transport the array to another subsystem The disk array ID Valid values are 0 255 Specifies the desired array ID when creating add an array Specifies the array ID when listing array information modifying deleting locating accepting adding or deleting a logical drive Only one array may be specified Specifies physical drives to be used in an array with a add option PD IDs are specified individually or separated by comma Sequential group of physical drives are specified by placing a between numbers such as 1 6 This will include physical drives 1 2 3 4 5 and 6 Specifies array settings when creating add or modifying mod an array Options are comma separated A user specified array name Up to 32 characters alpha numeric characters blank spaces and underscores Beginning and ending blank spaces are discarded Enables or disables Media Patrol for this array The default is enable Enables or disables PDM for this array The default is enable Specifies logical drive settings when adding a logical drive to an existing array addld or during array creation add Options are comma separated Specifies a list of Logical Drive IDs Requires the a delld option Assigns a specific ID to an array Overrides automatic ID assignment
193. ng with Distributed Parity RAID 5 organizes block data and parity data across the physical drives Generally RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 is generally considered to be the most versatile RAID level It works well for file database application and web servers Figure 4 RAID 5 stripes all drives with data and parity information Distributed Parity Data Blocks Physical Drives The capacity of a RAID 5 logical drive equals the smallest physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives will have a capacity of 300 GB A RAID 5 logical drive with two 120 GB physical drives and one 100 GB physical drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level A RAID 5 on SuperTrak consists of 3 to 16 physical drives 231 SuperTrak EX Series User Manual RAID 6 Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data A RAID 6 logical drive can continue to accept I O requests when any two physical drives fail Figure 5 RAID 6 stripes all drives with data and dual parity Double Distributed P and Q Parity B Ng z z y H physical drives The total capacity of a RAID 6 logical drive is the smallest physical drive times the nu
194. ns a lt action gt Specifies the action to perform list Default Displays the current background synchronization activities and their status l Specifies the logical drive ID on which background synchronization is running Examples sync sync l3 sync a list 13 topology Usage topology a lt action gt v Summary The topology command displays enclosure topology physical connections and devices For products that support multiple enclosures only Options a lt action gt Specifies the action to perform list Default Displays topology information v Displays complete information about topology Examples topology transit Usage transit a lt action gt d lt Dald gt s lt SeqNo gt transit a start d lt Dald gt s lt SeqNo gt p lt Pdld gt transit a stop d lt Dald gt s lt SeqNo gt transit a pause d lt Dald gt s lt SeqNo gt 224 Chapter 6 Management with the CLI transit a resume d lt Dald gt s lt SeqNo gt Summary The transit command starts stops pauses and resumes a transition and monitors the progress of a running transition Transition is an operation to replace a revertible spare drive currently used in a disk array with an new physical drive so the reveritible spare can be restored to spare drive status The destination drive can be an unconfigured drive a non revertible global spare or a non revertible spare dedicated to the array During tra
195. ns primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window Choose Primary Partition Specify the maximum available partition size in MB Assign the available drive letter of your choice Choose Format this partition with the following settings File system NTFS Allocation unit size Default Volume label Enter your choice of name Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 287 SuperTrak EX Series User Manual Computer Management DER EB File Action View Window Help es am e m Computer Management Local 8 BG System Tools Gi Event Viewer Shared Folders Pe Local Users and Groups Performance Logs and Alerts 3 Device Manager ij Storage E Removable Storage Disk Defragmenter Disk Management El EJ Services and Applications Type File System Status Free Space Partition Basic NTFS Healthy System 37 26 GB 25 92 GB New Volume E Partition Basic NTFS Healthy 37 2568 37 18 GB E Ej
196. nsition the data on the revertible spare is transferred to the destination drive while the disk array remains online After transition the destination drive becomes the part of the array and the revertible spare is a spared drive once again Note that the destination drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a lt action gt Specifies the action to perform list Default Displays the running and paused transitions and their status start Starts a manual transition stop Stops a transition pause Pauses a transition resume Resumes a paused transition d lt DA IDs Specifies the id of disk array which contains the revertible spare drive s lt sequence Num gt Specifies the sequence number of the revertible spare drive in the array p lt PD ID gt Specifies the physical drive ID of the destination drive Examples transit transit a start d 0 s 2 p 10 transit a stop d 0 s 2 225 SuperTrak EX Series User Manual 226 Chapter 7 Technology Background Introduction to RAID below Choosing a RAID Level page 240 Choosing Stripe Block Size page 244 Choosing Sector Size page 244 Choosing Cache Policy page 245 Capacity Coercion page 246 Initialization page 247 Hot Spare Drive page 248 Partition and Format the Logical Drive page 248 RAID Level Migration page 248 Media Patrol page 255 Predictive Data Migration PDM page
197. nsition the data from the physical drive in channel 4 to the new drive in channel 2 But if you wanted to use a different physical drive in your array such as the unassigned drive in channel 3 you would run the Transition function manually When the Manual Transition is finished e The physical drives in channels 1 and 3 belong to the disk array e The physical drive channel 2 is still failed and unusable e The physical drive in channel 4 is a revertible spare drive Array Drives Spare 1 2 3 4 At this point after running the Manual Transition you would replace the failed drive in channel 2 The replacement drive in channel 2 will remain unconfigured until you assign it to a disk array or as a spare 259 SuperTrak EX Series User Manual 260 Chapter 8 Troubleshooting e Problem Reports from SuperTrak e Buzzer page 261 e LEDs page 261 e BIOS page 263 e Problems Reported in WebPAM PRO page 265 e Critical amp Offline Logical Drives page 267 e Salvaging Physical Drives page 269 e Rebuilding a Disk Array Automatically page 270 e Rebuilding a Disk Array Manually page 270 e Rebuilding with WebPAM PRO page 270 e Rebuilding with SuperBuild page 271 e Recovering from a Blank Screen page 272 e Cache Battery Does Not Charge page 272 Problems Reported by SuperTrak The SuperTrak EX Controller provides both audible and visual indicators to alert you to a problem Bu
198. nstall Selected Features Installing Install Complete NaeenyivRere KY Macrovision 55 SuperTrak EX Series User Manual 11 In the Install Complete dialog box click the Next button to continue Figure 39 Install Compete dialog box EJ WebPAMPRO 3 11 0000 17 X Install Complete Congratulations WebPAMPRO has been successfully installed to fopt Promise WebPAMPRO Introduction License Agreement Choose Install Product Choose Install Folder Install Selected Features Installing Install Complete To start the software either click on the WebPAMPRO icon on the desktop OR open the computer s Browser For SSL Enabled Server type the following in the Browser s address bar e g https 192 168 10 134 8443 promise 6 O O O O 9 O For non SSL Enabled Server type the following in the Browser s address bar M PRO e g http 192 168 10 134 8080 promise WebPA Press Next to continue the installer 5 m 56 Chapter 2 Installation 12 Inthe Register On line dialog box click the Done button to exit the installer Figure 40 Register On line dialog box WebPAMPRO 3 11 0000 17 x Register On line Introduction Promise WebPAMPRO has finished installing We suggest you go to Promise Warranty Registration web site and register your information for support service You can click the following check box to
199. nu on the Information tab choose Statistics Making Controller Settings To make Controller settings 1 nA oO N Click the Subsystem icon in Tree View Click the Controllers icon Click the Controller Ye icon Click the Settings tab in Management View Make the following settings as needed Optional Enter a name into the Alias field Maximum of 48 characters Use letters numbers one space between words and underscore An alias is not required Check the SMART Log box to enable the Self Monitoring Analysis and Reporting System SMART Enter a polling interval 1 to 1440 minutes in SMART Polling Interval field Check the Coercion Enabled box to enable disk drive capacity coercion Choose a coercion method from the Coercion Method dropdown menu The choices are e GBTriuncate e 10GBTruncate e GRPRounding e TableRounding 144 Chapter 5 Management with WebPAM PRO For more information see Capacity Coercion on page 246 e Enter a time interval 1 to 12 seconds in the Write Back Cache Flush Interval field e Enter a time interval 15 to 255 seconds in the Enclosure Polling Interval field This is the time interval in which the controller polls all of the components in the enclosure e Check the box to enable Adaptive Writeback Cache e Check the box to enable Forced Read Ahead Cache For more information see Choosing Cache Policy on page 245 Click the Submit button
200. of data storage capacity To increase the capacity you must use larger sectors See 2 TB Limitation on page 245 e Windows XP 64 bit Windows Server 2003 and 2008 and Windows Vista support 64 bit LBA so they are not affected by this limitation For these OSes always choose the default 512 B sector size e Linux operating systems with the 2 4 kernel do not support variable sector sizes For these OSes always choose the default 512 B sector size 244 Chapter 7 Technology Background e Linux operating systems with the 2 6 kernel support 64 bit LBA For these OSes always choose the default 512 B sector size See Creating a Logical Drive on page 96 and Creating a Logical Drive on page 165 and Creating a Disk Array Advanced Configuration on page 161 2 TB Limitation If your Host PC runs Windows XP 32 bit and you want to create logical drives larger than 2 TB you must choose a sector size larger than 512 B when you create the logical drive The table on the next page correlates sector size with logical drive capacity Logical Drive Size Sector Size 8 to 16 TB 4096 bytes 4 KB 4 to 8 TB 2048 bytes 2 KB 2 to 4 TB 1024 bytes 1 KB 0 to 2 TB 512 bytes 512 B Also see Ranges of Disk Array Expansion on page 253 Choosing Cache Policy As it is used with SuperTrak the term cache refers to any of several kinds of high speed volatile memory that hold data movin
201. of the Host PC Figure 3 SuperTrak BIOS screen logical drive offline SuperTrak EX SAS RAID Controller BIOS Version 3 00 00000 56 c 2007 Promise Technology Inc All rights reserved Summary of Controller 1 ST EX8654 b Version of Single Image 1 04 000 00 b Number of Physical Drive 4 b Number of Disk Array SI b Number of Logical Drive 2 hb Offline 2 Some logical drive is offline and disk array is incomplete Please verify count of physical drives and check power amp data cables first Or reconfigure it by Press lt Ctrl gt lt S gt to enter SuperBuild tm Configuration Utility or Press lt Space gt to continue See Critical amp Offline Logical Drives on page 267 for information about restoring an offline logical drive 87 SuperTrak EX Series User Manual Accessing the Main Menu The opening screen of the SuperBuild utility is the Main Menu Figure 4 SuperBuild Main Menu SuperBuild ta Configuration Utility c 2007 PROMISE Technology thes Navigate ENTER Enter SPACE Select ESC Back F10 Exit g The Main Menu above has nine options Controller Selection Select which of two SuperTrak controllers you want to access if you have two SuperTraks installed in the Host PC Controller Information Memory type and size Firmware and BIOS version numbers and address information that may be helpful for diagnostic purposes Physical Drive Management A list of physic
202. ogress Start stop pause or resume PDM process phydrv View or edit physical drive information and settings Locate a physical drive via LEDs ptiflash Update system software and firmware through local host rc View redundancy check status and progress Start stop pause or resume redundancy check rb View rebuild status and progress Start stop pause or resume a rebuild process sc View spare check status Start spare check smart View SMART logs and enable SMART on physical drives spare Create or modify hot spare drives spath Discover and change subsystem path stats View or reset statistics subsys View or edit subsystem information and settings sync View logical drive synchronization status and progress topology View SAS topology the physical connections and device information For products that support multiple enclosures only transit View transition status and progress Start stop pause or resume a transition process help When used alone will display this menu When used in conjunction with a command example help array it will display help information for that particular command 188 Chapter 6 Management with the CLI Command Action This can be used in place of the help command or optionally can be used as a switch for a command example array to provide command usage Note Commands are NOT case sensitive Notes and Conventions Commands and options are NOT case sens
203. omise Support Website Burn the VMware driver ISO image to a CD Place the driver CD in the CD ROM drive Reboot the computer When prompted for an upgrade or installation method press Enter for graphical mode Specify your language Select a keyboard type If your Driver CD successfully loaded you will be prompted to insert the ESX Server CD and restart Continue with the ESX Server installation Existing System 1 2 3 4 Download the VMware driver ISO image from the Promise Support Website Burn the VMware driver ISO image to a CD Log into the system as the Superuser Insert the driver CD into the CD ROM If CD does not mount automatically type the following command and press Enter mount mnt cdrom Type the following command and press Enter to install the driver RPM rpm ivh mnt cdrom VMupdates RPMS VMware esx drivers scsi stex lt driver version gt i386 rpm If the installation fails due to conflicts try installing with the force option Type the following commands and press Enter to update the boot file and regenerate GRUB sxcfg boot rg sxcfg boot b If the ESX Server did not install on the SuperTrak EX controller copy stex o From usr lib vmware vmkmod To lib modules 2 4 xxxxx kernel drivers scsi Reboot ESX Server 82 Chapter 3 Installing Drivers 8 Remove the CD from the CD ROM Note If the driver did not load after the server rebooted try one of the fo
204. on Install Complete Click the Next button to proceed to the next screen If you want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button M PRO WebPA pa Macrovision m 30 Chapter 2 Installation 6 Inthe License Agreement dialog box choose the I accept option then click the Next button Figure 19 License Agreement dialog box EI CLI Ver 3 11 0000 12 T X License Agreement Introduction Installation and Use of WebPAMPRO Requires Acceptance of the Following License Agreement OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT License Agreement Choose Install Folder Installing Install Complete THPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package accept the terms of the License Agreement O do NOT accept the terms of the License Agreement 1t i Previous Next lt Bm 31 SuperTrak EX Series User Manual 7 When the Choose Install Folder dialog box appears you can e Accept the default installation folder recommended e S
205. on beside them in Tree View 116 Chapter 5 Management with WebPAM PRO Figure 4 The Storage Network appears in Tree View Added to WebPAM PRO Not added yet To view the Storage Network click Show Storage Network in the Header All networked systems will appear in Tree View To hide the Storage Network click Hide Storage Network in the Header Only the networked systems you have added appear in Tree View See Adding a Subsystem or Host on page 122 Logging out of WebPAM PRO There are two ways to log out of WebPAM PRO e Close your browser window e Click Logout in the WebPAM PRO Header Figure 5 Clicking Logout in the Header Dl Show Event Frame Show Storage Network Contact Us an Help Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again 117 SuperTrak EX Series User Manual Managing Users User Management deals with user accounts Functions include e Viewing User Information page 118 Making User Settings page 118 e Making Your Own User Settings page 119 e Changing a User s Password page 119 e Changing Your Own Password page 119 e Creating a User page 120 e Deleting a User page 120 Viewing User Information The view a list of users their status access privileges display name and email address 1 Click the Administrative Tools
206. ons Viewing Spare Drives page 99 Viewing Spare Drive Information page 99 Creating a Spare Drive page 99 Changing Spare Drive Settings page 100 Deleting a Spare Drive page 101 Viewing Spare Drives To view your spare drives 1 2 In the Main Menu highlight Spare Drive Management and press Enter ID The consecutive number of the spare drive in the order it was created beginning with 0 Model Name The physical drive manufacturer s model name Capacity Data capacity of the physical drive in GB Status OK is normal Can also show Rebuilding or Dead Highlight Return to Previous Menu and press Enter Viewing Spare Drive Information To view spare drive information 18 3 In the Main Menu highlight Spare Drive Management and press Enter The Spare Drive Management screen displays Highlight the spare drive you want to see and press Enter The Spare Drive Info and Setting screen displays The information includes Physical Drive ID The channel number of the SuperTrak controller to which the physical drive is attached Revertible Yes or No Spare Type Global or Dedicated Disk Array ID name capacity and status for spare drives dedicated to an array Highlight Return to Previous Menu and press Enter Creating a Spare Drive For a physical drive to qualify as a spare the drive must be Unconfigured Not part of an array Functional Showing OK status 99 Super
207. or Note Sector remapping is not currently supported You can start stop pause or resume Media Patrol and monitor its progress and status Options a lt action gt Specifies the action to perform list Default Displays the status and progress of Media Patrol start Starts Media Patrol stop Stops Media Patrol pause Pauses Media Patrol resume Resumes a paused Media Patrol Examples mp mp a stop mp a resume pdm Usage pdm a lt action gt d lt Dald gt s lt SeqNo gt pdm a start d lt Dald gt s lt SeqNo gt p lt Pdld gt pdm a stop d lt Dald gt s lt SeqNo gt pdm a pause d lt Dald gt s lt SeqNo gt pdm a resume d lt Dald gt s lt SeqNo gt 211 SuperTrak EX Series User Manual Summary The pdm command activates Predictive Data Migration PDM PDM replaces a suspect physical drive such as a drive with a PFA condition with a different drive The replacement drive can be an unconfigured drive a global spare or a dedicated spare to this disk array During PDM the data on the suspect drive is transferred to the replacement drive while the logical drive remains online After PDM the replacement drive becomes part of the disk array The suspect drive become unconfigured and any PFA condition remains on it This command starts stops pauses and resumes a PDM and monitors the progress of a running PDM A PFA drive cannot be used until you clear the PFA condition To cle
208. or WebPAM PRO 4 39 buzzer 106 261 information 147 settings 146 silencing 146 testing 146 C capacity disk array 92 logical drive 96 162 165 physical drive 90 spare drive 179 capacity coercion defined 246 settings 144 check table 176 CIM client settings 129 server settings 129 clear event logs 104 NVRAM event log 136 orphan watermark 145 runtime event log 135 statistical data 132 CLI commands listed 190 299 SuperTrak EX Series User Manual CLI cont install FreeBSD 36 Linux 29 VMware 37 Windows 23 notes conventions 189 open 28 185 start 28 185 Client Server WebPAM PRO 123 connection in band versus out of band 123 controller alias 144 information 89 142 selection 89 settings 144 statistics 144 create disk array 19 93 157 logical drive 20 96 165 spare drive 99 179 user 120 critical logical drive 267 270 D dedicated spare drive 248 degraded logical drive 172 delete disk array 94 163 Event Frame 116 host 123 logical drive 98 166 scheduled activity 141 spare drive 101 180 subsystem 123 user 120 dimensions SuperTrak card 6 disk array capacity 92 create 19 93 create advanced 161 create automatically 158 create express 159 create manually 161 delete 94 163 expansion 253 information 92 163 list 92 locate 156 migrate 167 248 name or alias 93 94 161 no mixing HDD and SSD 17 93 100 158 159 161 191 220 prepare for transport 171 rebuild 168 270 run Media
209. ort Ready After you perform a successful Prepare for Transport operation this condition means you can remove the physical drives of this disk array and move them to another enclosure or different drive slots After you relocate the physical drives the disk array status will show OK Physical Drive Status OK This is the normal state of a physical drive Forced Offline This drive was forced offline by the user Forced Online This drive was forced online by the user Transition Running A Transition is running that involves this physical drive PDM Running PDM is running on this physical drive Media Patrol Running Media Patrol is running on this physical drive Stale The physical drive contains obsolete disk array information Click the Clear tab PFA The physical drive has errors resulting in a prediction of failure Click the Clear tab Offline This condition arises as the result of a second physical drive failure An Offline logical drive is not accessible but some or all of your data may remain intact You must determine the cause of the problem and correct it Dead The physical drive has failed Making Disk Array Settings To make Disk Array settings 1 2 3 Click the Subsystem E icon in Tree View Click the Disk Arrays EB icon Click the Disk Array amp icon Click the Settings tab in Management View 164 Chapter 5 Management with WebPAM PRO 6 T 8 Option
210. ortant data before deleting a disk array or logical drive Specifies the action to perform Default Displays a summary of all arrays a specified number of arrays or a specific array Adds creates an array This action might also create logical drives at the same time Adds creates a logical drive to an existing array Deletes a logical drive from an array Modifies array settings Deletes an array and all its associated logical drives Locates an array Accepts the condition of an incomplete array Currently there are two conditions that can cause an array to be incomplete e Missing Drive one or more drives missing in the array e Missing NVRAM Watermark The migration watermark is not found on the controller but the DDF on the array indicates that migration is in progress When the either of the above conditions occurs all the logical drives on the array go offline 191 SuperTrak EX Series User Manual transport d lt DA IDs p lt PD ID list gt s lt option gt lt value gt alias mediapatrol enable disable pdm enable disable lt option gt lt value gt lt LD ID list gt ID Alias Raid 0 You can accept the array in incomplete condition and try to bring the logical drives online However that is a high risk and non revertible operation and it may result in data loss Therefore it is recommended to clear the condition first for example putting the missi
211. ost 1 In Tree View click the Subsystem icon 2 In Management View click the Settings tab 3 Enter a name into the Alias field Maximum of 48 characters Use letters numbers one space between words and underscore 4 Click the Submit button Updating the Firmware Cautions Before you begin backup any important or useful data Do NOT power off your PC during the procedure Use this function to update Firmware and BIOS on a SuperTrak controller card e Firmware on a VTrak JBOD enclosure You must first download the update file and save it to the Host PC See Downloading BIOS and Firmware File on page 289 Note that this function does not update the software driver Install the software driver file following the procedure for your operating system See Chapter 3 Installing Drivers on page 63 You can also update the firmware on the SuperTrak controllers in multiple Host PCs at the same time See Updating the Firmware on Multiple Systems on page 124 132 Chapter 5 Management with WebPAM PRO SuperTrak Controller Card To upgrade the firmware on a SuperTrak Controller Card 1 2 3 7 In Tree View click the Subsystem icon From the Firmware Update tab choose Controller Firmware Update Choose the Download Flash File from Local File through HTTP option and click the Next button Click the Browse button Navigate to the directory where you saved the update file
212. ot limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations In this Manual the appearance of products made by other companies including but not limited to software servers and physical drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to
213. ot spare drives A global hot spare can replace a failed drive from any redundant disk array A dedicated hot spare is assigned to one or more redundant disk arrays and can only replace a drive that belongs to one of the assigned arrays 219 SuperTrak EX Series User Manual A revertible hot spare can be transitioned back to spare status after it replaces a failed drive in a disk array See transit on page 224 The hot spare drive must be of equal or greater size than the drive it replaces The spare drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a lt action gt Specifies the action to perform list Default Displays a list of hot spare drives add Adds new hot spare drives mod Changes hot spare drive settings del Deletes a hot spare drive i lt Spare Id gt Specifies the ID of the spare drive p lt PD IDs Specifies the ID of the physical drive Requires the a add option to configure a drive as a spare d lt DA ID or DA ID Lists Specifies the disk array ID Requires the a list option Displays a list of global spares and spares dedicated to this disk array When used with other actions it specifies the disk array IDs to which this spare is dedicated t lt type gt Specifies the type of hot spare drive g A global hot spare drive d A dedicated hot spare drive r lt revertible gt Specifies whether the spare drive is revertible y Yes n No s
214. ou can use the SuperBuild Configuration Utility to create a logical drive with the attached physical drives Even if you plan to use the WebPAM PRO software to manage your logical drives you can still create your first logical drive using the SuperBuild Utility as described here Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 7 Technology Background on page 227 of this manual 1 Boot your system If this is the first time you have booted with the SuperTrak card and physical drives installed the SuperTrak BIOS will display the following screen SuperTrak 2 Ti Navigate ENTER Enter 18 Chapter 2 Installation 3 4 Highlight Create Disk Array and press Enter The Create Disk Array screen appears Create Disk Array Disk Array Name Select Physical Drives ID 1 2 3 4 Save Configuration Return to Previous Menu Model Name WDC WD1600YS WDC WD1600YS WDC WD1600YS WDC WD1600YS Capacity 153 25 GB 153 25 GB 153 25 GB 153 25 GB Press the arrow keys to highlight Disk Array Management and press Enter Status Status Ok Ok Ok Ok Use this screen to select the physical drives for your disk array Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected phy
215. ove Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used 280 Chapter 9 Support Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other gen
216. ow 197 SuperTrak EX Series User Manual buzz Usage buzz a lt action gt buzz a list buzz a enable buzz a disable buzz a on buzz a off Summary The buzz command displays the status of the buzzer and enables disables turns on or turns off the buzzer Options a lt action gt Specifies the action to perform list Default List the status of the buzzer enable Enable the buzzer disable Disable the buzzer on Turn on the buzzer off Turn off the buzzer checktable Usage checktable t lt tableType gt I lt Ldld gt Summary The checktable command displays the error check tables of a logical drive Options t lt tableType gt Specifies which error table to display The default displays all tables ret Displays the read check table wet Displays the write check table ibt Displays the inconsistent block table lt Ldld gt Specifies the logical drive ID Examples checktable I 10 t rct 198 Chapter 6 Management with the CLI checktable I 10 config Usage config a auto config a expr r y n c y n p y n m y n s y n t cAppType5 lt NumLd gt Summary The config command has two options Automatic and Express Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters There are no options Express configuration takes your input creates one or two arrays and
217. page 261 Enabling or Disabling the Buzzer To enable or disable the Buzzer 1 Inthe Main Menu highlight Miscellaneous and press Enter 2 Highlight Buzzer and press Enter 3 Highlight your choice and press Enter e Enable e Disable 107 SuperTrak EX Series User Manual 108 Chapter 5 Management with WebPAM PRO e Logging into WebPAM PRO page 109 e Accessing the Interface page 112 e Managing Users page 118 e Working with Subsystem Host Management page 122 e Managing Software Services page 126 e Managing the Host page 130 e Managing the Subsystem page 131 e Managing the Controller page 142 e Managing Enclosures page 148 e Managing Physical Drives page 149 e Managing Disk Arrays page 156 e Managing Logical Drives page 172 e Managing Spare Drives page 178 e Working with the Logical Drive Summary page 182 This chapter describes using WebPAM PRO to monitor and manage your RAID system This chapter is divided into sections for major WebPAM PRO components as shown above Logging into WebPAM PRO You can log into WebPAM PRO in either of two ways e Logging in at the Host PC page 109 e Logging in over the Network page 110 Logging in at the Host PC At the Host PC where the SuperTrak EX Controller is installed to log into WebPAM PRO do one of the following actions e Double click the WebPAM PRO desktop icon e Choose WebPAM PRO in the Windows Programs menu or the Linux A
218. paused 127 0 0 1 2000 0001 55FF FA8F LDO 0x00080007 info 2007 07 15 19 25 14 Quick Logical drive initialization has started 127 0 0 1 2000 0001 55FF FA8F LDO 0x00120003 info 2007 07 1519 25 12 Synchronization is resumed 192 168 20 154 8443 112 Chapter 5 Management with WebPAM PRO There are four major parts to the WebPAM PRO interface Header see page 113 Tree View see page 113 Management View see page 114 Event Frame see page 115 Using the Header The Header contains the following items Language To choose a display language see Choosing a Display Language on page 115 Show Hide Event Frame To view the Event Frame see Viewing the Event Frame on page 115 Show Hide Storage Network To view the Storage Network see Viewing the Storage Network on page 116 Contact Us Click here for Promise Technology contact information Or see Contacting Technical Support on page 277 Logout To logout see Logging out of WebPAM PRO on page 117 Using Tree View Tree View enables you to navigate around all components of the Host PC where the SuperTrak controller card is installed software management RAID controller enclosure physical drives disk arrays logical drives and spare drives The figure below shows the components of Tree View 113 SuperTrak EX Series User Manual Figure 3 WebPAM PRO Tree View BA Logged in User ca Home User admini
219. pecify a different installation folder advanced users When you agree with the proposed installation folder click the Next button Figure 20 Choose Install Folder dialog box Be CLI Ver 3 11 0000 12 m z Choose Install Folder Introduction Where Would You Like to Install O License Agreement fopt Promise WebPAMPRO mp engose InstalliFoldar Restore Default Folder Choose Installing Install Complete WebPAM PRO HOME ma ET a e IE _ zz Cancel 8 Previous Next h 32 Chapter 2 Installation 8 Inthe Pre Installation Summary dialog box click the Install button to continue Figure 21 Pre Installation Summary dialog box CLI Ver 3 11 0000 12 Pre Installation Summary A Introduction Please Review the Following Before Continuing A License Agreement Choose Install Folder Installing Install Complete N 33 SuperTrak EX Series User Manual 9 Inthe Install Complete dialog box click the Next button to continue Figure 22 Install Compete dialog box bal Introduction A License Agreement A Choose Install Folder O Installing Install Complete M PRO WebPA CLI Ver 3 11 0000 12 x Install Complete Congratulations WebPAMPRO has been successfully installed to fopt Promise WebPAMPRO To start the software either click on the WebPAMPRO icon on the desktop OR open the com
220. pen on July 31 Deleting a Scheduled Activity To delete a scheduled activity for this subsystem 1 2 3 4 Click the Subsystem icon Tree View From the dropdown menu on the Scheduler tab choose Delete Schedules Check the box to the left of the schedule you want to delete Click the Submit button Viewing System Configuration To view the configuration of your complete system 1 2 Click the Subsystem amp icon Tree View Click the Configuration tab in Management View The following information is displayed Host Information WebPAM PRO version host name and IP address OS version and JVM version User List User name status and display name Controllers Summary Alias model and operational status Scheduled Activities List Type recurrence start time and operational status Enclosures Summary ID type operational status and description Physical Drive List Device number model type capacity location operational status and configuration Disk Array List ID alias operational status configurable capacity and free capacity Logical Drive List Device number alias RAID level capacity ID stripe size sector size and operational status Spare Drive List ID operational status physical drive ID capacity revertibility type global or dedicated and dedicated to array 141 SuperTrak EX Series User Manual Managing the Controller The RAID controller is the hea
221. plied to SAS drive only Enables or disables read cache on the physical drive s enable disable V Verbose mode Used with a list Examples phydrv phydrv v phydrv a locate p 9 phydrv a mod s writecache enable rlacache enable phydrv a offline p 8 phydrv a online p 8 ptiflash Usage ptiflash a lt action gt t s lt ServerName gt f lt FileName gt p lt PortNum gt ptiflash f lt FileName gt Summary The ptiflash command is a flash update utility that installs flash image files on Firmware and BIOS on a SuperTrak controller card e Firmware on a VTrak JBOD enclosure You must first download the update file and save it to the Host PC See Downloading BIOS and Firmware File on page 289 Note that this function does not update the software driver Install the software driver file following the procedure for your operating system See Chapter 3 Installing Drivers on page 63 Cautions Before you begin backup any important or useful data Do NOT power off your PC during the procedure 215 SuperTrak EX Series User Manual rc Options a lt action gt Specifies the action to perform start Default Starts the flash process Note Run only one flash process at a time versioninfo Subsystems only Displays the version and build information of all the flash images of all controllers or the specified controller t Subsystems only Specifies a TFTP server Required for
222. port On Line 86 21 6249 4627 Attn Technical Support 86 21 6249 4192 4193 or 4199 Promise Technology China Shanghai Room 508 Leader Tower 1189 West Wu Ding Road Jing An District Shanghai 200042 China 279 SuperTrak EX Series User Manual Limited Warranty Promise Technology Inc Promise warrants that this product from the time of the delivery of the product to the original end user all components except the cache backup battery for a period of three 3 years the cache backup battery for a period of one 1 year will conform to Promise s specifications will be free from defects in material and workmanship under normal use and service This warranty d applies only to products which are new and in cartons on the date of purchase is not transferable is valid only when accompanied by a copy of the original purchase invoice Is not valid on spare parts This warranty shall not apply to defects resulting from improper or inadequate maintenance or unauthorized modification s performed by the end user operation outside the environmental specifications for the product accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set ab
223. pplications menu e Follow the steps under Logging in over the Network on page 110 109 SuperTrak EX Series User Manual Logging in over the Network You can log into WebPAM PRO from any PC with a network connection to the Host PC where the SuperTrak EX Controller is installed 1 Launch your Browser 2 Inthe Browser address field type the information provided below Then press Enter If you chose External SSL Security during installation Windows see page 45 Linux see page 54 use the Secure Connection Otherwise use the Regular Connection Regular Connection WebPAM PRO uses an HTTP connection http Enter the Host PC s IP address 192 168 10 228 Enter the Port number 0020 eee 8080 Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 10 228 8080 promise Secure Connection WebPAM PRO uses a secure HTTP connection https Enter the Host PC s IP address 192 168 10 228 Enter the Port number eee eee 18443 Add promise to launch WebPAM PRO promise Together your entry looks like this https 192 168 10 228 8443 promise Notes e You can enter the Host PC s network name in place of the IP address e If you are logging in at the Host PC you can enter localhost in place of the IP address Whether you select a regular or a secure conne
224. puter s Browser For SSL Enabled Server type the following in the Browser s address bar e g https 192 168 10 134 8443 promise For non SSL Enabled Server type the following in the Browser s address bar e g http 192 168 10 134 8080 pramise Press Next to continue the installer m 34 Chapter 2 Installation 10 In the Register On line dialog box click the Done button to exit the installer Figure 23 Register On line dialog box ba CLI Ver 3 11 0000 12 X Register On line Introduction O License Agreement A Choose Install Folder Promise WebPAMPRO has finished installing We suggest you go to Promise Warranty Registration web site and register your information for support service You can click the following check box to go to Warranty Registration web site Thank you Installing for choosing Promise Install Complete Register Your Product On line WebPAM PRO ROMIE o CG Previous pooh With the Register Your Product On line box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register Go to the opt Promise WebPAMPRO Agent bin directory and type cliib to start the CLI Go to Chapter 6 Management with the CLI on page 185 for information about using this application 35 SuperTrak EX Series User Manual In
225. r 3 Do the following actions to navigate the Event Log screen e To move to the next page or screen of events highlight Next Page and press Enter e To move to the previous page or screen of events highlight Previous Page and press Enter e Tosee all the information about an event highlight the event and press Enter Viewing NVRAM Events NVRAM events are the most important events These events are stored in non volatile RAM Displays the 63 most recent events To view NVRAM events 1 Inthe Main Menu highlight Event Log and press Enter The Event Log screen displays 2 Optional If RAM is displayed beside Select Location highlight Select Location and press Enter Then highlight NVRAM and press Enter 3 Do the following actions to navigate the Event Log screen e To move to the next page or screen of events highlight Next Page and press Enter To move to the previous page or screen of events highlight Previous Page and press Enter 103 SuperTrak EX Series User Manual e Tosee all the information about an event highlight the event and press Enter Clearing the Event Logs Clearing the event logs remove all of the events from both the RAM and NVRAM event logs Note that the RAM log clears every time you boot the Host PC 1 In the Main Menu highlight Event Log and press Enter The Event Log screen displays You can clear both logs from the RAM or NVRAM screen Highlight Clear All Event Logs
226. r in the User Name field 2 Type password in the Password field 3 Click the Login button The User Name and Password are case sensitive See Figure 41 Figure 41 The WebPAM PRO login screen Promise WebPAM Professional Mozilla Firefox File Edit View History Bookmarks Tools Help e Q C https 192 168 10 228 8443 promise PROM Language Contactus 192 168 10 228 8443 amp 59 SuperTrak EX Series User Manual Setting up WebPAM PRO The first time you use WebPAM PRO you must add the Host PC so that WebPAM PRO will recognize it You only need to perform this procedure once To add the Host PC 1 Inthe Tree click Subsystem Host Management See Figure 42 Figure 42 WebPAM PRO initial login screen F https 192 168 10 187 8443 promise servlet VerifyUser language en Microsoft Internet Explorer OX File Edit View Favorites Tools Help N7 Qa AA Preah feros O R 2 m Address https 192 168 10 187 8443 promise serviet VeriFyUser language en Do ns Gy PROMISE TA English PE Show Event Frame Show Storage Network ContactUs Logout Help TECHNOLOGY INC Welcome to Web based Promise Array Management Software WebPAM PRO WebPAM PRO is an easy to use software designed to simplify RAID storage management WebPAM PRO is specifically designed for Promise external storage subsystems WebPAM PRO can configure manage or monitor Prom
227. r of the SuperTrak controller Configuration Disk array number and sequence number Type of spare drive or Unconfigured Status OK is normal Can also show Rebuilding Stale or Dead 90 Chapter 4 SuperBuild Utility 3 Highlight Return to Previous Menu and press Enter Managing Physical Drive Problems Physical drives can develop problems that make them unsuitable for service in a logical drive These problems are reflected in the physical drive status PFA The physical drive has errors resulting in a prediction of failure e Stale Caused by obsolete array information on the physical drive e Offline The physical drive is present but set to Offline status e Dead Physical drive set down by the SuperTrak controller See Chapter 8 Troubleshooting on page 261 for corrective action 91 SuperTrak EX Series User Manual Managing Disk Arrays Disk array management includes these functions Viewing Disk Arrays page 92 Viewing Disk Array Information page 92 Creating a Disk Array page 93 Changing Disk Array Settings page 94 Rebuilding a Disk Array page 94 Deleting a Disk Array page 94 Viewing Disk Arrays The SuperBuild utility displays information about the disk arrays managed by the SuperTrak controller 1 2 In the Main Menu highlight Disk Array Management and press Enter The information includes ID The consecutive number of the disk array in the order it was
228. ration controller physical drives disk arrays logical drives physical drives and enclosure For information on using WebPAM PRO see Chapter 5 Management with WebPAM PRO on page 109 Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM PRO Promise Technology recommends e Windows Server 2008 64 bit with or without Hyper V e Windows Server 2008 32 bit e Windows Vista 32 or 64 bit e Windows Server 2003 SP1 SP2 R2 32 or 64 bit e Windows XP Professional SP2 SP3 32 or 64 bit e Red Hat Enterprise Linux 4 4 4 5 4 6 4 7 5 0 5 1 5 2 32 or 64 bit e openSUSE 10 2 10 3 11 32 or 64 bit e SLES 10 10 SP1 10 SP2 32 or 64 bit e Miracle Linux 4 SP2 5 32 or 64 bit e Fedora Core 6 7 8 9 32 or 64 bit e Open Source Driver for Linux 2 6 kernel 32 or 64 bit SuperTrak management on the following OS is supported only via CLI e FreeBSD 6 1 6 2 6 3 7 0 32 or 64 bit SuperTrak management on the following virtualization platform is supported only via CLI e VMware ESX 3 0 2 3 5 certification pending SuperTrak EX Series User Manual Browser Support On the Host PC where you install the SuperTrak controller and WebPAM PRO you must have one of the following browsers e Internet Explorer e Firefox e Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM PRO Key Features
229. re it will be accessed ahead of other SCSI controllers if you want to boot from the logical drive How can I change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive Since all PCI Express are PnP it is difficult to determine which device is addressed first Most motherboard BIOSes have advanced options that identify devices and allow you to choose which device will be assigned resources first Otherwise you may have to physically switch the device cards on the PCI PCI Express PCI X slots so that the boot device is in the highest priority slot number see previous question Post Installation Why can t I see the drives on the SuperTrak EX Series under FDISK You have not created a logical drive yet Without a logical drive the system will not recognize the physical drives attached to the SuperTrak EX Controller A physical drive is recognized by the SuperTrak controller but not available to use in a disk array How can make it available The physical drive might contain obsolete disk array information See Clearing Stale and PFA Conditions on page 152 or page 269 This action clears the obsolete information in order to make the drive available Why can t run WebPAM PRO in Konqueror The Konqueror browser Linux does not support WebPAM PRO Install a Netscape Navigator or Firefox browser With that browser as the default reinstall WebPAM PRO Aren t the WebPAM PRO icons supposed to b
230. re no compiled drivers please access the Promise Knowledge Base and call up Article 10029 Driver Installation Media Windows If your Windows PC does not have a floppy drive copy the driver file toa CD ora USB stick whichever your PC supports To prepare a driver diskette CD or USB stick for Windows 1 2 3 4 Insert the software CD into your CD ROM drive Click the Driver button Click the Driver for Windows button Click the button for your Windows system e XP Windows SCSIPort Driver All other versions Windows STORPort Driver Insert a blank diskette a writable CD or attach a USB memory stick to your PC Copy the driver file to the diskette CD or USB stick Check the driver s ReadMe file for important information Chapter 3 Installing Drivers Linux and FreeBSD For FreeBSD start with a diskette For Linux choose the medium that works for your system If your Linux PC does not have a floppy drive copy the driver file to a CD or a USB stick whichever your PC supports To prepare a driver diskette CD or USB stick for Linux 1 2 3 Insert the software CD into your CD ROM drive Click the Driver button Click the button for your OS Driver for Miracle Linux Driver for RedHat Fedora e Driver for SUSE e Driver for FreeBSD Double click the folder for your OS version Manually copy the driver tar gz file from the folder to your PC s hard drive Open a terminal window
231. reen and from the RAM on the RAID controller This function has no effect upon events reported in the WebPAM PRO Event Frame Viewing the Event Frame on page 115 To clear the runtime event log dl 2 3 4 In Tree View click the Subsystem E icon From the dropdown menu on the Event tab choose Runtime Events At the bottom of the window click the Clear Event Log button In the Confirmation dialog box type confirm and click the OK button All events are cleared from the screen and the RAID controller s RAM Viewing the NVRAM Event Log NVRAM Events lists information about the most recent important or critical events NVRAM events are stored in non volatile memory on the RAID controller This information persists even if you reboot your system To view runtime events 1 2 In Tree View click the Subsystem FF icon From the dropdown menu on the Event tab choose NVRAM Events The events are listed from newest at the top of the list to oldest at the bottom Severity Definitions Each event is marked with a level of severity Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred 135 SuperTrak EX Seri
232. required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them SuperTrak EX Series User Manual Product Overview SuperTrak EX4650 EX8650 EX8654 EX8658 and EX16650 are SAS and SATA RAID Controller cards When used with WebPAM PRO software the SuperTrak RAID Controllers offer a feature rich secure and versatile enterprise wide RAID solution In addition the SuperTrak EX Series supports RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything from single logical drives on local systems to logical drive networks residing in offsite locations The SuperTrak EX Series RAID Controller cards support SAS hard drives as well as 1 5 Gb s and 3 0 Gb s SATA hard drives At its core the SuperTrak card provides advanced RAID management functions creating logical drives monitoring them keeping them online and operating at optimum efficiency SuperTrak can also perform many other tasks such as e The SuperTrak EX4650 Controller card supports up to four SAS or SATA physical drives and RAID levels 0 1 1E 5 6 and 10 With a SAS expander you can attach up to 128 drives This Controller also supports RAID 50 and
233. rite errors for this logical drive Inconsistent Block Table Contains a list of inconsistent blocks for this logical drive e Mirror data for RAID Levels 1 1E and 10 e Parity data for RAID Levels 5 6 50 and 60 e Inconsistent blocks are identified by the Redundancy Check 177 SuperTrak EX Series User Manual Managing Spare Drives When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available the disk array will begin to rebuild automatically using the spare drive See Hot Spare Drive on page 248 and Rebuilding a Disk Array Automatically on page 270 Spare drive management includes the following functions e Viewing a List of Spare Drives page 178 e Creating a Spare Drive page 179 e Deleting Spare Drive page 180 e Making Spare Drive Settings page 180 e Running Spare Check page 181 Viewing a List of Spare Drives To view a list of spare drives 1 Click the Subsystem amp icon in Tree View 2 Click the Spare Drives icon The information includes e ID The unique ID number assigned to the spare drive e Operational Status OK is normal Can also show Rebuilding Transition Running PDM Running or Offline e Physical Drive ID The ID number of the physical drive assigned as a spare e Capacity The data storage capacity of this spare drive e Revertible Yes or No A revertible spare drive automatically returns to its
234. rive must be the same media type HDD or SDD as the other physical drives in the disk array See Predictive Data Migration PDM on page 255 To start PDM 1 Click the Subsystem amp icon in Tree View 2 Click the Disk Arrays EB icon 169 SuperTrak EX Series User Manual 6 Click the Disk Array amp icon From the dropdown menu on the Background Activities tab choose Start PDM In the next screen choose the Source and Target physical drives The suspect physical drive is the Source The replacement physical drive is the Target Click the Start button Transitioning a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status For more information see Transition on page 256 In order to run the Transition function The spare drive must be Revertible You must specify an unconfigured physical drive of the same or larger capacity to replace the revertible spare drive The unconfigured physical drive must be the same media type HDD or SDD as the other physical drives in the disk array To run a Transition 3 Click the Subsystem icon in Tree View From the dropdown menu on the Background Activities tab choose Start Transition Choose an unconfigured physical drive from the list of available drives After
235. river on an existing OS Is it true y n press Y then press Enter Type cd umount mnt floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system Note Include acpi off in the boot script to ensure proper system startup 75 SuperTrak EX Series User Manual Fedora Core 7 8 New OS Installation 1 2 6 Start the Fedora Core Installation by booting from the install CD At the Welcome to Fedora installation screen highlight the Install or upgrade an existing system option then press the Tab key for edit options A prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the Insert your driver disk and press OK to continue click OK At the Devices dialog box insert the driver diskette or CD or attach the USB stick and click OK Continue with the installation normally Note For Fedora Core 7 include acpi off in the boot script to ensure proper system startup Existing System 1 2 3 8 9 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount r dev fd0 mnt floppy Change this command as needed for a CD or USB stick Type cd mnt floppy Change this command as needed for a CD or USB stick Type sh install When the Installer asks You are in
236. rt of the RAID storage system Management of Controllers includes the following functions Viewing Controllers Information page 142 Viewing Controller Information page 142 Viewing Controller Statistics page 144 Making Controller Settings page 144 Clearing an Orphan Watermark page 145 Viewing Battery Information page 145 Silencing the Buzzer page 146 Making Buzzer Settings page 146 Testing the Buzzer page 146 Viewing Buzzer Information page 147 Viewing Controllers Information Controllers information refers to a brief summary about the controller To view Controller information 1 2 Click the Subsystem icon in Tree View Click the Controllers icon The controllers information appears under the Information tab in Management View Controllers information includes e Controller ID e Alias if assigned e Model of the RAID controller e Status of the RAID controller OK means normal Viewing Controller Information Controller information refers to detailed information about the controller To view Controller information 1 2 3 Click the Subsystem icon in Tree View Click the Controllers icon Click the Controller Ve icon The controller information appears under the Information tab in Management View Controller information includes e Controller ID 1 or 2 142 Chapter 5 Management with WebPAM PRO Alias if assigned Vendor Model Operational Status Power
237. s 3 Figure 1 The BBU Plus III kit 291 SuperTrak EX Series User Manual Installing the BBU Warning The electronic components on the SuperTrak EX Controller cards are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies Warning Before installing the BBU onto SuperTrak EX Controller card backup any important or useful data Failure to follow this accepted PC practice could result in data loss To install the BBU onto your SuperTrak EX Controller card in the Host PC Py N0 E Power down your system Remove the cover of your system Detach the SAS multi lane cables from the SuperTrak EX Controller card Remove the screw holding the SuperTrak EX Controller card to the system case Gently pull the SuperTrak EX Controller card out of the PCI Express slot and remove it from the system Place the SuperTrak EX Controller card on an anti static surface with the connectors facing up Attach the BBU module connector on the Battery Assembly to the BBU module connector on the SuperTrak EX Controller card See Figure 2 292 Appendix C Battery Backup Unit Figure 2 BBU module connectors on EX4650 Other models are similar SuperTrak EX Controller Battery Assembly NATTY BBU module connector 8 From the opposite side of the SuperTrak EX Controller card insert and snug the three screws to s
238. s Enclosures Enclosure 1 J Physical Drives f8 Slot 1 WDC WD1 200JD Slot2 WDC WD1200JD FA Slot3 WDC WWD1200JD Slot4 WDC WD1200JD Disk Arrays Disk Array D NG Logical Drives E Logical Drive 0 FE Logical Drive 1 G5 Spare Drives B IB Logical Drive Summary that is the problem drive and you must replace it Chapter 8 Troubleshooting Salvaging Physical Drives Physical drives can develop problems that make them unsuitable for service in a logical drive These problems are reflected in the physical drive status e PFA The physical drive has errors resulting in a prediction of failure e Stale Caused by obsolete array information on the physical drive e Offline The physical drive is present but set to Offline status e Dead Physical drive set down by the SuperTrak controller WebPAM PRO has features to deal with PFA or Stale physical drives An Offline or Dead physical drive cannot be salvaged and must be replaced Clearing Stale and PFA Conditions To clear a Stale or PFA status from a physical drive 1 Open WebPAM PRO See Logging into WebPAM PRO on page 109 for more information Click the Subsystem EF icon in Tree View Click the Enclosures icon Click the Enclosure icon Click the Physical Drives icon Click a Physical Drive icon In Management View click the Clear tab Click the Submit button xD Noa F O N Note If a physical drive has both a Stale and a PFA condition click the
239. s RAID Controller drivers while installing Windows XP 1 Start the installation e Floppy Install Boot the computer with the Windows XP installation diskettes e CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows XP Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX SAS RAID Controller from the list that appears on screen and then press the Enter The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX SAS RAID Controller NOTE If there are any additional devices to be installed specify them now When all devices are specified continue to the next step From the Windows XP Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation 72 Chapter 3 Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system Windows XP setup will show a Found New Hardware dialog box 1 2 3 Insert the SuperTrak driver diskette into the A drive Choose Install the software automatically and press the Enter key If using a driver that has not been digitally signed
240. s data capacity equals the capacity of the smallest physical drive times the number of physical drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB logical drive instead of 460 GB If physical drives of different capacities are used there will also be unused capacity on the larger drives RAID 0 logical drives on SuperTrak consist of one or more physical drives 228 Chapter 7 Technology Background RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of physical drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one physical drive fails or has errors the other mirrored physical drive continues to function Moreover if a spare physical drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Data Mirror PU Physical Drives The logical drive s data capacity equals the smaller physical drive For example a 100 GB physical drive and a 120 GB physical drive have a combined capacity of 100 GB in a mirrored logical drive If physical drives of different capacities are used there
241. s written to the cache and the logical drive at the same time Safer Adaptive Writeback Cache Data is written first to the cache then to the logical drive Changes the write cache settings while the cache backup battery is offline When all of the following conditions occur e The logical drive write policy is set to Write Back e The Adaptive Writeback Cache feature is enabled e The cache backup battery goes offline The write policy automatically changes to Write Through When the battery comes back online the write policy automatically changes back to Write Back Capacity Coercion This feature is designed for fault tolerant logical drives RAID 1 1E 5 6 10 50 and 60 It is generally recommended to use physical drives of the same size in your disk arrays When this is not possible physical drives of different sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones With SuperTrak you can choose to enable Capacity Coercion and any one of four methods Enable Capacity Coercion and choose the Method in the Controller Settings menu See Making Controller Settings on page 144 The choices are GBTruncate Default Reduces the useful capacity to the nearest 1 000 000 000 byte boundary 246 Chapter 7 Technology Background e 10GBTruncate Reduces the useful capacity to the nearest 10 000 000 000 byte bound
242. sical drive Highlight Save Configuration and press Enter The Disk Array Management screen appears showing your new disk array 19 SuperTrak EX Series User Manual 7 Highlight Return to Previous Menu and press Enter The Main Menu appears 8 Highlight Logical Drive Management and press Enter The Logical Drive Management screen appears 9 Highlight Create Logical Drive and press Enter The Create Logical Drive Step 1 2 screen appears 10 Press the arrow keys to highlight a disk array Then press the spacebar to choose the disk array An asterisk appears at the left of the chosen disk array 20 Chapter 2 Installation 11 12 13 14 15 16 Highlight Next Step and press Enter To change the RAID Level highlight RA D Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for your disk array Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size
243. spare drive assignment after the failed physical drive in the disk array is replaced See Transition on page 256 for more information e Type Global can be used by any disk array Dedicated can only be used by the assigned disk arrays e Dedicated to Disk Arrays For dedicated spares the disk arrays to which they are assigned Global spares show N A 178 Chapter 5 Management with WebPAM PRO Creating a Spare Drive Important There must be an unconfigured physical drive available to assign as a spare drive See Viewing a List of Physical Drives on page 149 Be sure the spare drive you choose has capacity equal to or greater than the smallest physical drive assigned to the disk array A dedicated spare drive must be the same media type HDD or SDD as the other physical drives in the disk array Free of any previous configuration data See Clearing Stale and PFA Conditions on page 152 or page 269 To create a spare drive 1 Dagon 10 11 Click the Subsystem EF icon in Tree View Click the Spare Drives icon Click the Create tab in Management View Choose a spare type Global or Dedicated and click the Next button To make a revertible spare drive check the Revertible box To enable Media Patrol on this spare drive check the Enable Media Patrol box Dedicated spare drives only Choose a type of physical drive from the Media Type dropdown menu HDD is a hard disk dr
244. spreads their capacity evenly over all of the logical drives that you specify The redundancy option creates redundant logical drives RAID 1 10 1E 5 50 6 or 60 The capacity option enables optimizes the logical drives for capacity The performance option optimizes the logical drives for performance If you choose all three options redundancy gets highest priority and capacity gets lowest priority Note that you cannot combine HDDs and SSDs in the same disk array If your system has both type of drives it will create separate disk array logical drive sets for each type of physical drive Options a lt action gt Specifies the action to perform auto Automatic configuration with no options Creates an optimized disk array One or more logical drives are created automatically expr Express configuration RAID level is dependant on the options chosen r lt y n gt Selects the redundancy option p lt y n gt Selects the performance option c lt y n gt Selects the capacity option m lt y n gt Allows mixing SATA and SAS physical drives in the same array s lt y n gt Includes a spare drive in the array Note Requires 5 or more unconfigured physical drives t lt AppType gt Specifies the intended application for this array 199 SuperTrak EX Series User Manual video Sequential large block reads data Random read write mix small to medium sized IO log Sequential small block write other Random read write mix
245. ss refers to the Host PC e Model of the RAID controller e Alias of the RAID controller e Firmware Version of the RAID controller e Interface of the RAID controller e World Wide Number of the RAID controller Setting User Rights User rights is the same function as user privilege To set user rights 1 2 3 4 You can also set user privilege under User settings See Making User Settings Click the 127 0 0 1 9 icon in Tree View Click the User Rights tab Beside the name of the user whose privilege you want to change choose the privilege level from the Privilege dropdown menu For definitions of each privilege level see List of User Privileges on page 120 Click the Submit button 3 on page 118 Refreshing the WebPAM PRO Screen Unlike clicking browser s refresh button this function calls new information from the RAID controller s firmware to update the screen To refresh the screen PG D Click the 127 0 0 1 amp icon in Tree View Click the Refresh tab Click the Submit button Click the OK button in the confirmation box 130 Chapter 5 Management with WebPAM PRO Managing the Subsystem Subsystem functions include Viewing Subsystem Information page 131 Clearing Statistical Data page 132 Setting an Alias for the Subsystem page 132 Viewing the Runtime Event Log page 134 Saving the Runtime Event Log page 134 Clearing the Runtime Event Log page 135 Viewing the NVRA
246. st of Physical Drives a 149 Locating a Physical Drive 0 0 c eee ee eee 149 Making Global Physical Drive Settings 150 Viewing Physical Drive Information 151 Viewing Physical Drive Statistics 151 Making Physical Drive Settings a 152 Clearing Stale and PFA Conditions 152 Viewing the SMART Log 0 153 Viewing Advanced SMART Log Information 154 Saving Advanced SMART Log Information 155 Making SMART Log Settings 20000000 0 155 Managing Disk Arrays ee 156 Viewing Disk Arrays eee 156 Locating a Disk Array 0 00 eee ee eee 156 Creating a Disk Array 2 157 Creating a Disk Array Automatic Configuration 158 Creating a Disk Array Express Configuration 159 Creating a Disk Array Advanced Configuration 161 Deleting a Disk Array 00 e eee ees 163 Viewing Disk Array Information 00 0002 e eee 163 Making Disk Array Settings 0c eee eeee 164 Creating a Logical Drive 0 00 cee 165 Deleting a Logical Drive a 166 Migrating a Disk Array 2 0 eee ee 167 Rebuilding a Disk Array 0 0 00 c ee eee 168 Running Media Patrol on a Disk Array 169 Running PDM ona Disk Array 000022 ee eee 169 Transitioning a Disk Array 0
247. stalling a driver on an existing OS Is it true y n press Y then press Enter Type cd umount mnt floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system Note For Fedora Core 7 include acpi off in the boot script to ensure proper system startup 76 Chapter 3 Installing Drivers openSUSE 10 2 10 3 10 5 11 New OS Installation ak WN gt 6 Start the SUSE Linux Installation by booting from the install CD As the system boots press F6 for the driver diskette CD or USB stick Choose the Yes option Move the cursor to highlight the Installation option then press Enter When the Driver Update Menu pops up choose your driver diskette CD or USB stick Then click OK and click Back to return to the installer Follow the on screen prompts to complete the installation Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount dev fd0 media floppy Change this command as needed for a CD or USB stick Type cd media floppy Change this command as needed for a CD or USB stick Type sh install Type cd umount media floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system 77 SuperTrak EX Series User Manual SLES 10 10 SP1 10 SP2 New OS Installation
248. stalling the CLI onto FreeBSD PCs running FreeBSD do not support WebPAM PRO therefore they cannot use the WebPAM PRO installer Those systems use a binary file to install the CLI ina terminal window Choose the x64 binary file for a 64 bit OS or the x86 binary file for a 32 bit OS To install the CLI onto your FreeBSD PC or server 1 Boot the PC or server log in as root If the computer is already running exit all programs If you are not logged in as root log out then log in again as root Insert the Software CD into your CD ROM drive Copy the CLI_Installer FreeBSD bin file from the Software CD CLI FreeBSD directory to the root directory on your PC Open a terminal window and type sh CLI Installer FreeBSD bin i silent and press Enter CLI Installer FreeBSD bin represents the exact name of the CLI binary file such as CLI Installer 3 11 0000 00 x64FreeBSD bin or CLI Installer 3 11 0000 00 x86FreeBSD bin 5 Reboot the PC or server After the installation is finished type cliib with any shell to start the CLI Go to Chapter 6 Management with the CLI on page 185 for information about using this application 36 Chapter 2 Installation Installing the CLI onto VMware The VMware virtualization platform does not support WebPAM PRO therefore they cannot use the WebPAM PRO installer Those systems use a binary file to install the CLI in a terminal window Before you begin download the CLI
249. stem 200 c cee ee 77 SEES 10 TOSP1 TO SP2 aaa news Sores Bae shes ves 78 New OS Installation 2 0 0 0 0 0 ccc eee 78 Existing SYSTEM a na e264 each wad Meade eee Mead pee ee Hing 78 Miracle Linux 4 2 0 0 ee eee 79 New OS Installation 2 2 0 0 0 0 ccc eee eee 79 Existing System aap Ba BAONG Gn ed KAN wien otek 79 FreeBSD 6 15 6 2 6 35 7 0 ceded nanahan sash Nf hy nbs ade 80 New OS Installation 2 0 0 0 0 a 80 Existing SYSTEM aa ha BRAIN NANG kaaa Yah 81 vi Contents Chapter 3 Installing Drivers cont VMware ESX Server 3 0 2 3 5 0 0 00 0 cece eee eee 82 New OS Installation 2 0 0 0 00 0002 cece eee 82 Existing System cee eee 82 Chapter 4 SuperBuild Utility 000s cece eee 85 SuperTrak BIOS 00 0 e eee 85 Accessing the Main Menu 0 0 e eee eee ee 88 Selecting a Controller 0 0 00 cee eee 89 Viewing Controller Information eee eee 89 Managing Physical Drives 0 00 0 c eee ee 90 Viewing Physical Drives 0 0 e eee ee eee 90 Viewing Physical Drive Information 45 90 Managing Physical Drive Problems 91 Managing Disk Arrays 0 2 2 eee 92 Viewing Disk Arrays 0 92 Viewing Disk Array Information aa 92 Creating a Disk Array aana 93 Changing Disk Array Settings aa 94 Rebuilding a Disk Array cee ee 9
250. strator Administrative Tools 8 User Management amp SubsystemHost Management Software Management 127 004 ut Host PC where the ST EX8650 SuperTrak card is iy Controllers installed Ng Controller 1 A Enclosures Enclosure 1 H Physical Drives E Disk Arrays amp Disk Array 0 Daniel BE Logical Drives a Spare Drives EF Logical Drive Summary EE Logical Drive 0 Sammy Logical Drive 1 Hunter The Administrative Tools section is different for the Administrator and Super Users than for other users The remainder of the Tree is the same for all users Management View displays information according to the item you choose in Tree View Using Management View Management View also referred to Management View provides the actual user interface with the SuperTrak EX Controller card including creation maintenance deletion and monitoring of disk arrays and logical drives Function Tabs control specific actions and processes This View changes depending on which item you choose in Tree View and which tab you choose in the Management View itself Click the Help button to the right of the tabs in Management View to access online help for the function that is currently displayed 114 Chapter 5 Management with WebPAM PRO Choosing a Display Language WebPAM PRO displays in the following languages English Simplified Chinese Traditional Chinese French s G
251. stripe segments Recommended applications for RAID 10 e Imaging applications e Database servers e General fileserver 242 Chapter 7 Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Physical drive failure has a moderate impact on throughput Recommended applications for RAID 50 e File and Application Servers e Transaction Processing e Office applications with many users accessing small files RAID 60 Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Safest RAID level High disk overhead equivalent of two drives used for parity Slightly lower performance than RAID 50 Recommended Applications for RAID 60 e Accounting and Financial e Database servers e Any application requiring very high availability 243 SuperTrak EX Series User Manual Choosing Stripe Block Size You set the stripe block size also called block size when you create a logical drive With SuperTrak the choices are 64 KB 128 KB 256 KB 512 KB and 1024 KB 64 KB is the default Your choice will directly affect performance There are two issues to consider when choosing the stripe block size e Choose a stripe block size equal to or smaller than the
252. t adaptivewbcache enable disable hostcacheflushing Subsystems only Chooses WWN based or Slot based LUN mapping method Enables or disables adaptive writeback cache Writeback logical drives will change the write policy based on the availability of protection If BBU or UPS is available the write policy is retained as Writeback otherwise the policy is switched to Writethru The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or UPS Subsystems only To enable or disable host cache flushing When enabled SYNCHRONIZE CACHE SCSI command from host is supported For high availability products only enable disable forcedreadahead Enables or disables forced read ahead caching enable disable commonwwnn enable disable alua enable disable t lt condition type gt watermark Enables or disables common WWNN For subsystems with dual controllers All controllers report one common WWNN Each controller reports its own WWNN Subsystems only Enables or disables asymmetric logical unit access Enabling ALUA will enable LUN affinity automatically Specifies the type of condition to clear Valid only when the command action is clear Watermark the only supported condition for now Used with the a clear option to clear an orphan migration watermark in the controller NVRAM This action only works when migration storage is set to NVRAM prior to startin
253. t below shows RAID 50 logical drives with 6 to 16 physical drives the available number of axles and the resulting distribution of physical drives on each axle RAID 50 Logical Drive No of Drives No of Axles Drives per Axle 3 3 3 4 4 4 o oO Nf o 4 5 3 3 3 10 5 5 3 3 4 11 5 6 3 4 4 12 6 6 4 4 4 3 3 3 3 13 6 7 4 4 5 3 3 3 4 14 7 7 4 5 5 Blo me AJ OIN AJ O N wl N OJ NI wy N N NI N 3 3 4 4 235 SuperTrak EX Series User Manual RAID 50 Logical Drive No of Drives No of Axles Drives per Axle 15 7 8 5 5 5 3 4 4 4 3 3 3 3 3 16 8 8 5 5 6 4 4 4 4 a amp wo rm a AJ OJN 3 3 3 3 4 236 Chapter 7 Technology Background RAID 60 Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features Data is striped across disks as in RAID 0 and it uses double distributed parity as in RAID 6 RAID 60 provides data reliability good overall performance and supports larger volume sizes Figure 8 RAID 60 is a combination of RAID 6 and RAID 0 Double Distributed Parity Data Stripes Physical drives The total capacity of a RAID 60 logical drive is the smallest physical drive times the number of physical drives minus four RAID 60 also provides very high reliability because data is stil
254. t type gt i lt devld gt c lt Count gt 221 SuperTrak EX Series User Manual stats a clear Summary The stats command displays statistics of subsytem controller enclosure physical drives and logical drives and resets the statistics count to zero Options a lt action gt Specifies the action to perform list Default Displays the statistics clear Resets the statistics count to zero t lt type gt Specifies the device type ctrl Controller logdrv Logical drive phydrv Physical drive all All the above options i lt devid gt Specifies the device ID Default is the first available device ID c lt Count gt Specifies the device count Default is all devices Examples stats t logdrv i 0 c 5 stats a list t all stats a clear subsys Usage subsys a lt action gt v subsys a mod s lt list of settings gt subsys a lock r t lt number of minutes gt subsys a unlock f subsys a chklock Summary The subsys command displays and changes subsystem settings and locks the subsystem so that only you can make modifications Options a lt action gt Specifies the action to perform 222 Chapter 6 Management with the CLI list Default Displays information for the specified subsystem mod Modifies subsystem settings lock Locks the subsystem so other users cannot apply changes Other users must wait for you to unlock the system or for your lock to expire
255. tab in Management View Check the box to the left of the user you want to delete Click the Submit button Click OK in the confirmation box 121 SuperTrak EX Series User Manual Working with Subsystem Host Management Subsystem Host Management includes the following functions Viewing Subsystem Host Information page 122 Adding a Subsystem or Host page 122 Deleting a Subsystem or Host page 123 Setting User Privilege page 124 Updating the Firmware on Multiple Systems page 124 Viewing Subsystem Host Information To view the Subsystem Host List 1 2 Click the Administrative Tools amp icon in Tree View Click the Subsystem Host Management 8 icon In the Information tab the following information appears e Subsystem Host IP address e Management Port IP address e Health A green checkmark means OK A red X indicates a problem e Model of the RAID controller e Alias of the RAID controller e Firmware Version of the RAID controller e Interface of the RAID controller World Wide Number of the RAID controller If a red X appears under Health click the Health Information icon to display a breakdown showing the health of the controller disk arrays logical drives spare drives and physical drives Adding a Subsystem or Host To add a subsystem or host PC to WebPAM PRO ae 2 3 4 Log into WebPAM PRO as the Administrator or a Super User Click the Administrative Tools 2 icon in Tree
256. talling the CLI The Command Line Interface CLI provides rapid setup of disk arrays and logical drives You can also manage your SuperTrak system using the CLI Installing onto Windows To install the CLI onto your Windows PC or server 1 Boot the PC or server launch Windows and log in as the Administrator If the computer is already running exit all programs If you are not logged in as the Administrator log out then log in again as the Administrator 2 Insert the Software CD into your CD ROM drive The installer window opens automatically 3 Click the CLI SNMP button then click the Install CLI for Windows button The first CLI installation dialog box appears 4 Inthe Introduction dialog box click the Next button to proceed with installation Figure 12 Introduction dialog box WebPAMPRO InstallShield Wizard Welcome to the InstallShield Wizard for WebPAMPRO The InstallShield Wizard will install WebPAMPRO on your computer To continue click Next The CLI uses the same installer as WebPAM PRO Even though the dialog boxes say WebPAM PRO this procedure installs the CLI 23 SuperTrak EX Series User Manual 5 Inthe License Agreement dialog box choose the I accept option then click the Next button Figure 13 License Agreement dialog box WebPAMPRO InstallShield Wizard License Agreement N Please read the following license agreement carefully OEM SOFTWARE USAGE AND DIST
257. tem icon in Tree View Click the Enclosures icon Click the Enclosure icon Click the Physical Drives icon Click a Physical Drive icon in Management View click the SMART Log tab Basic SMART Log Information for SAS Drives Physical Drive ID Unique ID number of this drive in your VTrak or SuperTrak system InProgress Yes or No Whether a SMART scan is currently in progress on this drive SMART Support Yes or No Whether this drive supports SMART SMART Log Enabled Yes or No Whether SMART Logging is enabled on this drive SMART Health Status OK is normal N A means there was no scan Current Drive Temperature The drive s current temperature Drive Trip Temperature Highest recommended operating temperature for this drive Max Start Stop Count Maximum number of times this drive should be powered up and down Current Start Stop Count Actual number of times this drive has been powered up and down Manufactured Year Calendar year the drive was manufactured Manufactured Week In Year Week number out of 52 weeks in the year listed above Basic SMART Log Information for SATA Drives Physical Drive ID Unique ID number of this drive in your VTrak or SuperTrak system InProgress Yes or No Whether a SMART scan is currently in progress on this drive SMART Support Yes or No Whether this drive supports SMART SMART Log Enabled Yes or No Whether SMART Log
258. the installation normally Note The Miracle Linux 5 kernel includes a SuperTrak driver Existing System 1 2 3 Insert the driver diskette or CD or attach the USB stick Log in as root Type mount r dev fd0 mnt floppy Change this command as needed for a CD or USB stick Type cd mnt floppy Change this command as needed for a CD or USB stick Type sh install When the Installer asks You are installing a driver on an existing OS Is it true y n press Y then press Enter Type cd umount mnt floppy Change this command as needed for a CD or USB stick Remove the driver diskette CD or USB stick Type reboot to restart the system 79 SuperTrak EX Series User Manual FreeBSD 6 1 6 2 6 3 7 0 New OS Installation 1 2 Start the FreeBSD Installation by booting from the install CD When the console menu appears choose 6 Escape to loader prompt and press any key except Enter to confirm your choice Insert the driver diskette Type the following commands and press Enter set currdev disk0 load stex ko set currdev cd0 boot Remove the driver diskette and continue the installation When the installation is finished DO NOT EXIT Press Alt F4 to switch to another screen Verify whether a device node exists Type the following command and press Enter Is dev fd0 Option 1 Device Node Exists 1 3 4 Type the following commands and press Enter mount t msdos dev fd0 cdrom
259. their own passwords see Changing Your Own Password on page 119 Check the Enabled box to enable this user on this subsystem Enter a display name in the Display Name field A display name is optional but recommended Choose a privilege level from the Privilege dropdown menu For definitions of each privilege level see the List of User Privileges below 10 Click the Submit button List of User Privileges View Allows the user to see all status and settings but not to make any changes Maintenance Allows the user to perform maintenance tasks including Rebuilding PDM Media Patrol and Redundancy Check Power Allows the user to create but not delete disk arrays and logical drives change RAID levels change stripe size change settings of components such as disk arrays logical drives physical drives and the controller Super Allows the user full access to all functions including create and delete users and changing the settings of other users and delete disk arrays and logical drives The default administrator account is a Super User Deleting a User There will always be at least one Super User account You cannot delete the user account you used to log in To delete a user 1 2 Log into WebPAM PRO as the Administrator or a Super User Click the Administrative Tools 2 icon 120 Chapter 5 Management with WebPAM PRO NGD OR wo Click the User Management icon Click the Delete
260. then click the update file and click the Open button Click the Submit button When the Flash Image Status shows Flash image completed the firmware and BIOS have been updated Restart the Host PC VTrak JBOD Enclosure To upgrade the firmware on an attached VTrak JBOD enclosure PO NS 8 In Tree View click the Subsystem icon From the Firmware Update tab choose JBOD Firmware Update Click the Browse button Navigate to the directory where you saved the update file then click the update file and click the Open button Click the Submit button When the Flash Image Status shows Flash image completed the firmware has been updated Shut down the Host PC Power cycle the VTrak enclosures Turn OFF both power supply switches Wait 30 seconds Turn ON both power supply switches Do this action for all attached VTrak enclosures Boot the Host PC Checking Subsystem Health 1 2 In Tree View click the Subsystem icon In Management View click the Health tab The health or status of following items is displayed e Controller e Disk Array e Logical Drive 133 SuperTrak EX Series User Manual e Spare Drive e Physical Drive If any item reports other than OK click that item in the Tree to investigate the cause of the problem Viewing the Runtime Event Log Runtime Events lists information about all events recorded since the system was started Runtime events are stored in RAM on the
261. tion box type the word confirm in the field provided Click the OK button Restarting the Tomcat Server After you change the Web Server port number you must restart the Tomcat server on the Host PC Windows In the Start menu choose Programs gt WebPAM PRO gt Server gt Restart Linux 1 2 3 Open a terminal window Go to the server folder cd opt Promise WebPAMPRO Server Run the restart command sh restartPromiseWebPamPro sh The system returns etc rc d init d exists Shutting down tomcat OK Starting tomcat OK Or a similar message Setting up Email Service To change the Email settings 1 POON on Click the Administrative Tools 2 icon in Tree View Click the Software Management icon Click the Email tab in Management View Enter an Email sender address example RAIDmaster mycompany com in the field provided Enter an Email server IP address in the field provided Enter an Email subject example VTrak Status in the field provided When you are done click the Submit button 127 SuperTrak EX Series User Manual Setting up Extended SMTP To make Extended SMTP settings 1 BO p a Click the Administrative Tools 2 icon in Tree View Click the Software Management by icon Click the Email tab in Management View Check the Enable ESMTP box to enable ESMTP Uncheck the box to disable ESMTP Enter ESMTP user name in the field provided Enter a ESMTP password
262. to continue Figure 31 Ready to Install dialog box WebPAMPRO InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation InstallShield 47 SuperTrak EX Series User Manual 12 In the Install Complete dialog box click the Finish button to exit the installer Figure 32 Install Complete dialog box WebPAMPRO InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed WebPAMPRO Click Finish to exit the wizard lt Back Cancel With the Register Your Product Online box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register This completes the WebPAM PRO installation for Windows Go to Logging into WebPAM PRO on page 58 48 Chapter 2 Installation Installing WebPAM PRO onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS that you are running To install WebPAM PRO onto your Linux based PC or server 1 Boot the PC or server log in as root and launch the Linux GUI If the computer is already running exit all programs If you are not logged in as root log out then log in again as root Insert the Software CD into your CD ROM drive Go to the WebPAM PRO Linux directory on the CD ROM and copy the WebPAMPRO Linux bin file to the root dire
263. tomatic Configuration The Disk Array Automatic Configuration option enables you to create a new disk array following a default set of parameters One logical drive will be made automatically when you create the disk array If you have multiple enclosures a separate disk array and logical drive set is created for each enclosure If you have both Hard Disk Drives HDD and Solid State Drives SSD two separate disk array and logical drive sets are created These two drive types cannot be mixed in the same disk array To create a Disk Array using the Automatic function 1 Click the Subsystem amp icon in Tree View 2 Click the Disk Arrays EB icon 3 From dropdown menu on the Create tab choose Automatic The following parameters display e Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and the number of logical drives to be created e Logical Drives The ID number of the logical drive s their RAID level Capacity and stripe size e Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available 4 If you accept these parameters click the Submit button The new disk array appears in the Disk Array List the Information tab If you do NOT accept these parameters use the Advanced option to create your disk
264. u have created your disk arrays Your next action is to create one or more logical drives See Creating a Logical Drive on page 96 93 SuperTrak EX Series User Manual Changing Disk Array Settings To change the name of a disk array 1 Inthe Main Menu highlight Disk Array Management and press Enter The Disk Array Management screen displays 2 Highlight the Disk Array you want to change and press Enter The Disk Array Info and Setting screen displays 3 Highlight Disk Array Name and press Enter 4 Press the backspace or delete keys to remove the characters Then type new characters 5 Highlight Save Setting and press Enter Highlight Return to Previous Menu and press Enter Rebuilding a Disk Array See Rebuilding a Disk Array Automatically on page 270 and Rebuilding a Disk Array Manually on page 270 for instructions Deleting a Disk Array Warning When you delete a disk array you also delete any logical drives that belong to it along with the data in those logical drives Back up any important data before deleting a disk array To delete a disk array 1 Inthe Main Menu highlight Disk Array Management and press Enter The Disk Array Management screen displays 2 Highlight the disk array you want to delete and press the spacebar to mark the disk array An asterisk appears at the left of the selected disk array 3 Highlight Delete Selected Disk Arrays and press Enter 4 Press Y to confir
265. uncate GrpRounding TableRounding smart enable disable smartpollinginterval 1 1440 cacheflushinterval 1 12 migrationstorage ddf nvram lunaffinity enable disable pollinterval 15 255 Enables or disables disk coercion Disk coercion will truncate the size of the physical drives Makes different size drives appear to be the same size For example a 90 1 GB drive would appear as the same size as an 89 8 GB drive Important when using drives of different manufacturers for rebuilds or as hot spares The method of coercion Truncates the drive to the nearest 1 billion byte boundary Truncates the drive to the nearest 10 billion byte boundary Truncates the drive using an intelligent algorithm Allows the maximum amount of usable space Truncates the drive using a pre defined coercion table Enables or disables polling drive SMART status Sets the time interval in number of minutes to poll the drive SMART status Sets the time interval in seconds to flush the controller writeback cache Sets location to store the migration watermark Uses the DDF area on the physical drives of the disk array Uses the NVRAM on the controller Subsystems only Enables or disables LUN affinity allowing LD access only to certain controller For subsystems with dual controllers Sets interval in seconds to poll enclosure SEP information 201 SuperTrak EX Series User Manual lunmapping wwn slo
266. uperTrak Card on page 9 and the user manual for your PC or enclosure Figure 1 SuperTrak Aggregate and Global LED backplane connections Backplane SuperTrak Controller Card LED activity Low Aggregate pin pitch 2 54 mm for header Global LEDs pin pitch 2 54 mm for header Optional resistors for tuning LED brightness 295 SuperTrak EX Series User Manual Figure 2 SuperTrak fault and activity LED connections AGE sqaq Alanoy ouejdyoeg Japeay JO ww 797 youd urd M0 ape G37 sqq Auanoy pue ney pago J19 0U09 yes Jedns sqaq 4Nne4 uejdy eg NEE For LED status and behavior information see the tables on the following pages 296 Appendix D LED Backplane Connections Direct LED Display Direct LEDs glow and blink in response to the SuperTrak s firmware status KEAN SL Firmware Status OFF OFF No physical drive ON ON Unconfigured physical drive OFF ON Configured physical drive Status OK ON ON Configured physical drive Status Not OK OFF ON Global spare drive Status OK ON ON Physical drive Status Dead ON ON Stale condition Blink ON Rebuilding OFF Blink Activity Blink ON Locate physical drive Blink ON Locate logical drive Blink ON Locate disk array For more information see e Managing Physical Drives on page 90 or page 149 e Managing Disk Arrays on page 92 or page 156 e Managing Logical Dr
267. ure 3 Physical Drive Management screen ID 3 is missing Physical Drive Management TS Return to Previous Menu M ID Model Name 1 WDC WD1600YS 01M 2 WDC WD1600YS 01M WDC WD1600YS 01M Capacity 152 73 GB 152 73 GB 152 73 GB In the example above there is no physical drive for ID 3 Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller this is the failed physical drive Shut down the Host PC open the case check the power and data connections to each physical drive correct any shortcomings restart the Host PC and check in SuperBuild again Finding the Failed Drive in WebPAM PRO To locate a failed or missing physical drive T Da RR wo LV Open WebPAM PRO See Logging into WebPAM PRO on page 109 for more information Click the Subsystem icon in Tree View Click the Enclosures icon Click the Enclosure 4 icon Click the Physical Drives icon Examine the list of physical drives e fa drive was present but is now missing that is the failed drive Check the power and data connections If those are OK you must replace the drive e Ifadrive is marked as PFA or Stale that is the problem drive and you might be able to salvage the drive e If adrive is marked as Offline or Dead v3 Home User administrator Administrative Tools 8 User Management amp subsystemHost Management Software Management 0 0 1 Controller
268. ures Benefits Supports online logical drive expansion Add disk drives to the array without affecting data availability Supports online logical drive migration Change RAID level without affecting data availability Utilizes SuperBuild automenu from the SuperTrak onboard BIOS Has Auto Setup option for quick and easy logical drive builds Displays status and error checking messages during bootup Notifies user of possible errors and allows for recovery of mirrored drive logical drives directly from SuperBuild Supports S M A R T monitoring and reporting Polls status at set intervals reports through WebPAM PRO Employs the latest Promise PCI Express SATA SAS ASIC technology Fully supports Serial ATA specifications with 150 and 300 MB sec timing and CRC error checking at high speeds Automatic background rebuilds Fault tolerance can be restored automatically without rebooting DOS based flash upgrade of BIOS and Firmware Verifies proper file option to backup existing file Download files from Promise website Capacity coercion Supports four schemes of capacity coercion System reboot not required after create delete migrate or expand logical drive System boot process continues without restarting Compatibility Features Benefits Complies with PCI Express Specification 1 0a Provides highest level of hardware compatibilit
269. utton The LEDs for the carriers holding the physical drives used by the disk array will blink for one minute 156 Chapter 5 Management with WebPAM PRO Promise Enclosures To locate a disk array in a VTrak JBOD enclosure click the Locate DAx button The disk status LEDs will blink for one minute to identify the carriers holding the physical drives used by the disk array Figure 7 VTrak drive carrier LEDs Disk Status Power Activity Creating a Disk Array WebPAM PRO provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices If you have multiple enclosures multiple disk array logical drive sets are created See Creating a Disk Array Automatic Configuration on page 158 Express You choose the RAID characteristics and type of application Creates a disk array and logical drive s based on your input See Creating a Disk Array Express Configuration on page 159 Advanced You specify all parameters for a new disk array One logical drive will be made automatically when you create the disk array If you specify less than the total available capacity you can use the remaining space to create additional logical drives now or at a later time See Creating a Disk Array Advanced Configuration on page 161 157 SuperTrak EX Series User Manual Creating a Disk Array Au
270. uzzer 2 000 anaana 106 Chapter 5 Management with WebPAM PRO 109 Logging into WebPAM PRO 0 000 ee eee eee 109 Logging in at the Host PC 0 00 e eee eee 109 Logging in over the Network 0000 cee eeu 110 LOGIN Scream aaa AA ape dare eis NATA at carey eee 111 Accessing the Interface 0000 eee eee 112 Using the Header 0 0c cece eee 113 Using Tree View recria aai tara ee 113 Using Management View 000 eee eee eee 114 Choosing a Display Language aa 115 Viewing the Event Frame 2 115 Saving the Event Frame 2 2 116 Deleting the Event Frame eee eee 116 Viewing the Storage Network a 116 Logging out of WebPAM PRO 2 2222 117 Managing Users cece ae 118 Viewing User Information a 118 Making User Settings 0c eee eee eee 118 Making Your Own User Settings a aa 119 Changing a User s Password a 119 Changing Your Own Password 2 0 119 Creating a User 2 4 samaan phabaanaet Aga naglakad 120 Deleting a User 0 cece te eee 120 Working with Subsystem Host Management 122 Viewing Subsystem Host Information 122 Adding a Subsystem or Host a 122 In Band versus Out of Band a 123 Deleting a Subsystem or Host aaa 123 Setting User Privilege
271. vities appears including e Rebuild e PDM Predictive Data Migration e Synchronization e Redundancy Check e Migration e Transition 136 Chapter 5 Management with WebPAM PRO Initialization e Media Patrol Making Background Activity Settings To make settings for background activities 1 2 In Tree View click the Subsystem EF icon From the dropdown menu on the Background Activities tab choose Settings Click the dropdown menu to choose a priority of Low Medium or High for the following functions e Rebuild Rebuilds the data from a failed drive in a disk array e Synchronization Checks the data integrity on disk arrays Initialization Sets all data bits in the logical drive to zero e Redundancy Check Checks reports and can correct data inconsistencies in logical drives e Migration Change RAID level or add physical dries to disk arrays e PDM Looks for bad blocks the physical drives of disk arrays e Transition Returns a revertible spare drive to spare status The rates are defined as follows e Low Fewer resources to activity more to data read write e Medium Balance of resources to activity and data read write e High More resources to activity fewer to data read write Highlight the following PDM trigger settings and type a value into the corresponding field e Reassigned Block Threshold 1 to 512 blocks Error Block Threshold 1 to 1024 blocks Check to e
272. will be unused capacity on the larger drive RAID 1 logical drives on SuperTrak consist of two physical drives If you want a mirrored logical drive with more than two physical drives see RAID 1E Enhanced Mirror on page 230 and RAID 10 Mirror Stripe on page 233 229 SuperTrak EX Series User Manual RAID 1E Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives It also offers overall increased read write performance plus the flexibility of using an odd number of physical drives With RAID 1E each data stripe is mirrored onto two physical drives If one drive fails or has errors the other drives continue to function providing fault tolerance Figure 3 RAID 1E can mirror data over an odd number of drives Enhanced Data Mirrors Se Physical Drives The advantage of RAID 1E is the ability to use an odd number of physical drives unlike RAID 1 and RAID 10 You can also create a RAID 1E Logical Drive with an even number of physical drives However with an even number of drives you will obtain somewhat greater security with comparable performance using RAID 10 RAID 1E logical drives consist of three or more physical drives You can create an array with just two physical drives and specify RAID 1E But the resulting array will actually be a RAID 1 230 Chapter 7 Technology Background RAID 5 Block Stripi
273. with an odd number of physical drives use RAID 1E See page 230 233 SuperTrak EX Series User Manual RAID 50 Striped Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features Data is striped across physical drives as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes Figure 7 RAID 50 is a combination of RAID 5 and RAID 0 Distributed Parity lt Axle1 Data Stripe Ng B Physical Drives The data capacity RAID 50 logical drive equals the capacity of the smallest physical drive times the number of physical drives minus two RAID 50 also provides very high reliability because data is still available even if multiple physical drives fail one in each axle The greater the number of axles the greater the number of physical drives that can fail without the RAID 50 logical drive going offline Component Minimum Maximum Number of Axles 2 16 Physical Drives per Axle 3 16 Physical Drives per Logical Drive 6 256 234 Chapter 7 Technology Background RAID 50 Axles When you create a RAID 50 you must specify the number of axles An axle refers to a single RAID 5 logical drive that is striped with other RAID 5 logical drives to make RAID 50 An axle can have from 3 to 16 physical drives depending on the number of physical drives in the logical drive The char
274. ws dialog box appears click Load Driver Insert the SuperTrak driver diskette into drive A or attach a USB memory stick with the SuperTrak driver to the USB port In the Load Driver dialog box click the Browse button In the Browse for Folder dialog box click the diskette or USB stick then click the OK button In the Select the driver to be installed dialog box highlight Promise SuperTrak EX SAS RAID Controller then click the Next button When the Where do you want to install Windows dialog box appears again in the list of Disks highlight the Disk representing your logical drive the Disk with unallocated space then click the Next button Continue the Windows installation 68 Chapter 3 Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system Windows Vista setup will show a Found New Hardware dialog box 1 4 Choose the Locate and install driver software option and click the Next button The Found New Hardware RAID Controller dialog box displays the message Allow Windows to search online for driver software for your RAID Controller Choose the Don t search online option The Found New Hardware RAID Controller dialog box displays the message Insert the disc that came with your RAID Controller Insert the driver diskette into the floppy drive and click the Next button Windo
275. ws loads the driver and displays the Found New Hardware dialog box with message Windows has finished installing the driver software for this device Promise SuperTrak EX SAS RAID Controller Click the Close button to finish driver installation Confirming Driver Installation 1 Right click the My Computer icon and choose Manage from the popup menu From the left panel choose Device Manager Click the in front of Storage controllers Promise SuperTrak EX SAS RAID Controller and Promise RAID Console should appear 69 SuperTrak EX Series User Manual Windows Server 2003 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2003 1 Start the installation e Floppy Install Boot the computer with the Windows Server 2003 installation diskettes e CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Server 2003 Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX SAS RAID Controller from the list that appears on screen and then press the Enter The Windows Server 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list w
276. xamples bbm p 1 bbm a clear p 3 bga Usage bga a lt action gt bga a mod s lt list of settings gt Summary The bga command displays all current background activities and makes settings each background activity Options a lt action gt Specifies the action to perform 195 SuperTrak EX Series User Manual list mod Default Lists current background activities Makes changes to one of the settings s lt option gt lt value gt Specifies which background activity settings to change autorebuild enable disable mediapatrol enable disable Enable or disables auto rebuild and auto transition Auto rebuild will rebuild an array when an unconfigured drive is inserted into the slot of a dead drive Auto transition will start transitioning on a used revertible spare in the following condition 1 When the rebuild has completed using the revertible spare and 2 When an unconfigured drive is inserted into the slot of the dead drive which the was part of the array or When a non revertible spare has been inserted or created and is applicable to the array This option affects all arrays on the subsystem Verifies the media of the array and or spares to find bad blocks on physical disks before you use that block This feature is enabled and disabled on an array basis ReassignedBlock Threshold value to trigger PDM when re assign map 1 512 ErrorBlock 1 2048 lt bg task gt lt rate
277. y Complies with SATA Specification 1 0a Provides full compatibility with first generation SATA hard drives Complies with SATA II Extensions to SATA 1 0a Specification Provides enclosure and drive monitoring compatibility Complies with SAS Specification 1 1 Provides full compatibility with SAS hard drives SuperTrak EX Series User Manual Compatibility Features Benefits Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations Features LBA support Supports drives greater than 137 GB capacity Supports BIOS Boot All logical drives attached to the SuperTrak card Specification appear in the BBS compliant motherboards BIOS boot list Specifications e Port Counts and Connectors EX4650 4 internal one SFF 8087 EX8650 8 internal two SFF 8087 EX8654 4 internal one SFF 8087 4 external one SFF 8088 EX8658 8 external two SFF 8088 EX16650 16 internal four SFF 8087 e Interface PCI Express x8 Slot e O Processor EX4650 667 MHz EX8650 800 MHz EX8654 EX8658 EX16650 1 2 GHz e Memory DDR II EX4650 128 MB EX8650 256 MB EX8654 EX8658 EX16650 512 MB e Controller card dimensions HWD EX4650 EX8650 EX8654 EX8658 2 69 x 6 63 x 0 75 inches 68 3 x 168 3 x 19 0 mm Low profile EX16650 4 37 x 6 63 x 0 75 inches
278. your configuration e Displays popup messages per your configuration below 7 New Events x Last Event 29 DA 0 Major May 12 2005 13 28 02 Logical drive has been set to critical 265 SuperTrak EX Series User Manual e Keeps a record in the Event Log below Time 7 Ox000F0001 Info May 12 2005 13 28 47 Rebuild is completed Ox00090006 Info May 12 2005 13 28 47 Rebuild marks the logical drive synchronized upon rebuild completion Ox00090002 Info May 12 2005 13 28 47 Logical drive has been placed online Ox000F0000 Info May 12 2005 13 28 03 Rebuild is started Ox000D0008 Info May 12 2005 13 28 02 Physical Disk has been removed Ox00090004 Major May 12 2005 13 28 02 Logical drive has been set to critical Ox000D001A Major May 12 2005 13 28 02 Physical Disk is marked as DEAD due to removal 0x001D0001 Info May 12 2005 02 00 26 Spare check completed successfully on the given Spare drive 0x001D0001 Info May 12 2005 02 00 26 Spare check completed successfully on the given spare drive 0x001D0000 Info May 12 2005 02 00 26 Spare check started on the given spare drive 266 Chapter 8 Troubleshooting Critical amp Offline Logical Drives A fault tolerant logical drive RAID 1 1E 5 6 10 50 or 60 goes critical when a physical drive is removed or fails Due to the fault tolerance of the logical dr
279. your logical drives immediately after you create them You must be partition and format your new logical drives before your operating system will recognize them Initializing a Logical Drive Promise recommends that you Initialize your logical drives immediately after you create them Initialization sets all data bits in the logical drive to zero removing any residual data left behind from earlier configurations You can also perform an Initialization on an existing logical drive Warning When you initialize a logical drive you delete all data on the logical drive Backup any important data before you initialize a logical drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays 2 Highlight the logical drive you want to initialize and press Enter 3 Highlight Initialization Start and press Enter A message appears at the bottom of the screen 4 Choose one of the following actions e Fora Full Initialization press F e For a Quick Initialization press Q 97 SuperTrak EX Series User Manual 5 e To cancel Initialization press C The Initialization begins immediately If you set Initialization for multiple logical drives they will be initialized sequentially You can monitor Initialization progress under Background Activity Highlight Return to Previous Menu and press Enter Changing Logical Drive Settings To change logical drive s
280. ze e Your operating system might show the logical drive at the maximum size listed in the table below e Additional capacity might appear as unpartitioned and unformatted Current LD Size EaSI ae Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2t04 TB 4 TB 1024 bytes upto 2 TB 2 TB 512 bytes At this point you have the choice of e Format the unpartitioned unformatted capacity as a second logical drive e Delete the existing disk array and create a new one in the desired size Delete and Recreate If you require a logical drive larger than the maximum expansion size 1 Backup the data from the current logical drive 2 Delete the current logical drive See Deleting a Logical Drive on page 98 or page 166 3 Create a new logical drive with the desired capacity See Creating a Logical Drive on page 96 or page 165 4 Restore the data to the new logical drive 254 Chapter 7 Technology Background Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive Media Patrol checks all physical drives assigned to disk arrays and on spare drives Media Patrol does not check unconfigured drives Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled You
281. zzer The buzzer sounds to inform you that your RAID system needs attention But the buzzer does not specify the condition When a continuous tone sounds there are multiple alarm patterns sounding at the same time When the buzzer sounds take the following actions e Check your disk arrays and logical drives e Check the Event Log See page 103 or page 115 LEDs If your system is configured with Global LEDs or Direct LEDs they will indicate when a problem is present Use the SuperBuild utility or WebPAM PRO to further diagnose and correct the problem 261 SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline Direct LED Display Direct LEDs glow and blink in response to the SuperTrak s firmware status UGE Sa Firmware Status OFF OFF No physical drive ON ON Unconfigured physical drive OFF ON Configured physical drive Status OK ON ON Configured physical drive Status Not OK OFF ON Global spare drive Status OK ON ON Physical drive Status Dead ON ON Stale condition Blink ON Rebuilding OFF Blink Activity Blink ON Locate physical drive Blink ON Locate logical drive Blink ON Locate disk array 262 Chapter 8 Troubleshooting BIOS The problem is first

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