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HP LaserJet CP5225

1. NOTE If you have difficulty inserting the DIMM make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure that you are using the correct DIMM type 86 Chapter 9 Manage and maintain ENWW 8 Reinsert the DIMM access door WNT Y 9 Close the DIMM access door CA CA ES Ee BZ A A AZ A A I J 10 Reconnect the power cable and USB or network cable and then turn on the product After installing a memory DIMM see Enable memory on page 88 11 Memory and font DIMMs 87 ENWW 88 Enable memory If you installed a memory DIMM set the printer driver to recognize the newly added memory Enable memory for Windows 1 2 3 4 5 On the Start menu point to Settings and click Printers or Printers and Faxes Select this product and then select Properties On the Configure tab click More In the Total Memory field type or select the total amount of memory that is now installed Click OK Check DIMM installation Turn the product on Check that the product is in the Ready state after it has gone through the startup sequence If an error message appears do the following 1 2 Print a configuration page See Information pages on page 66 Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page that you printed b
2. esee mmm 79 HP fraud hotline and Web site sssssssssssssssseeeee eene nnne nennen nennen 79 Print when cartridge is at estimated end of life sssss 80 Ghange print cartridges 2 tit tie aei eee EUER Fausto ba ap dede E A ded e edad eta reddas 81 vi ENWW Memory and font DIMMS Ln teh date renean dde dean Drev deba De tesa e ddr tea Ea EDD Reb ae eda ae Lade 84 PROGUGCE dn 84 Install memory and font DIMMS sssssseseeemmm emm ee nennen nennen 84 Enable MeMO AR 88 Enable memory for Windows sssssssenne nennen nnns 88 Check DIMM installation 5 1 nice ett aeaa aan dee en Rae dea Utah ERR IR Na o ER d dnd 88 Clean the product mB PABAW E 88 Firmware Updates s 89 10 Solve problems ueri ener e oia ter ee a Ep cda dua es rrr ecd ce eoa Cede mobea d cias xum cie etus Eoo xn GER LAC cR ERN d Mg 91 Basic troubleshooting checklist 2 1 iater rir t dart pe and nero ure bn Eee adden 92 Factors that affect product performance ssssssssssssssssseeeeeeene nene 92 Interpret control panel and status alert messages sssssssssssssssssseseeenee nennen 93 Restore factory SettingS T 100 GIG AN a 25h C Om 101 COMMON CAUSES OF JAINS irc eadeni RENE GP Rr ERRARE cz agde deoa pu 101 NN EET 102 Change Jam Recovery
3. Menu item Sub menu item Sub menu item Description Language Select the language for the control panel display messages and the product reports Paper Setup Default Paper Size Letter Selectthe size for printing internal reports or any print job that does not specify a A4 size Legal A3 11x17 Default Paper Type A list of available media types appears Select the media type for printing internal reports or any print job that does not specify a type Tray 1 Paper Size Paper Type Select the default size and type for Tray 1 from the list of available sizes and types Tray 2 Paper Size Paper Type Select the default size and type for Tray 2 from the list of available sizes and types Tray 3 Paper Out Action ENWW Paper Size Paper Type Wait Forever Override Cancel If optional Tray 3 is installed select the default size and type for Tray 3 from the list of available sizes and types Select how the product should react when a print job requires a size or type that is not available or when a specified tray is empty Select the Wait Forever option to make the product wait until you load the correct media and then press the OK button This is the default setting Select the Override option to print on a different size or type after a specified delay Select the Cancel option to automatically cancel the print job after a specified delay If you select either the Override or
4. The wrong product name IP address or Bonjour host name is being used Print a network summary page see Information pages on page 66 Verify that the product name IP address or Bonjour host name on the network summary page matches the product name IP address or Bonjour host name in the Print Center Printer Setup Utility or Print amp Fax list The interface cable might be defective or of poor quality Replace the interface cable with a high quality cable The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the Ready light is on If you are connecting through a USB hub try connecting directly to the computer or use a different port 124 Chapter10 Solve problems ENWW The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution The product software might not have been installed or was installed Make sure that the product PPD file is in the following hard drive incorrectly folder LIBRARY PRINTERS PPDS CONTENTS RESOURCES LANG LPROJ where lang is the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The PPD file is c
5. Heavy paper Same as for paper Tray 1 Up to 220 g m 58 Ib Trays 2 and 3 Up to 120 g m 32 Ib Tray 1 up to 10 mm 0 4 in Tray 2 up to 25 mm 0 98 in stack height Tray 3 up to 51 mm 2 in stack height Tray 1 Side to be printed on face down with the top edge at the back of the tray Trays 2 and 3 Side to be printed on face up with the top edge at the back of the tray Cover paper Same as for paper Tray 1 Up to 220 g m 58 Ib Trays 2 and 3 Up to 120 g m 32 Ib Tray 1 up to 10 mm 0 4 in Tray 2 up to 25 mm 0 98 in stack height Tray 3 up to 51 mm 2 in stack height Tray 1 Side to be printed on face down with the top edge at the back of the tray Trays 2 and 3 Side to be printed on face up with the top edge at the back of the tray Glossy paper Photo paper Same as for paper Tray 1 Up to 220 g m 58 Ib Trays 2 and 3 Up to 160 g m 43 Ib Tray 1 up to 10 mm 0 4 in Tray 2 up to 25 mm 0 98 in stack height Tray 3 up to 51 mm 2 in stack height Tray 1 Side to be printed on face down with the top edge at the back of the tray Trays 2 and 3 Side to be printed on face up with the top edge at the back of the tray Transparencies A4 or Letter Thickness 0 12 to 0 13 mm 4 7 to 5 1 mils Tray 1 up to 10 mm 0 4 in Side to be printed on face down with the top edge at the back of the tray ENWW Support
6. Manual configuration 1 On the control panel press the OK button 2 Use the arrow buttons to select the Network Configuration menu and then press the OK button 3 Use the arrow buttons to select the TCP IP Configuration menu and then press the OK button 4 Use the arrow buttons to select the Manual option and then press the OK button 5 Press the right arrow button to increase the value for the first section of the IP address Press the left arrow button to decrease the value When the value is correct press the OK button Repeat this process for the other three sections of the IP address 6 Ifthe address is correct use the arrow buttons to select the Yes option and then press the OK button Select a subnet mask and repeat step 5 for the default gateway settings Or If the IP address is incorrect use the arrow buttons to select the No option and then press the OK button Repeat step 5 to establish the correct IP address and then select a subnet mask and repeat step 5 for the default gateway settings ENWW Configure the product on the network 35 Automatic configuration NOTE The Automatic option is the default Network Configuration TCP IP Configuration setting 1 2 3 4 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button Use the arrow buttons to select the TCP IP Configuration menu and then press the OK butto
7. Solution Pages print but are totally blank The sealing tape might still be in the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages can print slowly Proper fusing may require a slower print speed to ensure the best print quality Paper type not set correctly Select the type to match the paper Pages did not print The product might not be pulling media correctly Make sure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad See Service and support on page 129 The media is jamming in the product Clear the jam See Clear jams on page 101 If jams continue try using a new ream of paper The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e X Try using a different USB cable Other devices are running on your computer The product might not share a USB port If you ha
8. e X Troubleshooting View troubleshooting help topics print troubleshooting pages clean the product and open Microsoft Office Basic Colors For more information about Microsoft Office Basic Colors see Match colors on page 60 e Paper and Print Media Print information about how to obtain optimal results from your product using various types of paper and print media e Color Printing Tools Open Microsoft Office Basic Colors or the full palette of color with associated RGB values For more information about Microsoft Office Basic Colors see Match colors on page 60 Use the HP Basic Color Match to adjust spot colors in your printed output e Animated Demonstrations View animations that demonstrate how to perform common tasks on your product such as how to get the best print quality how to remove paper jams and how to replace a print cartridge e User Guide View information about the product usage warranty specifications and support The User Guide is available in both HTML and PDF format 70 Chapter9 Manage and maintain ENWW System Settings The System Settings folder contains links to the following main pages e Device Information View information such as the product description and a contact person e Paper Setup Configure trays or change the product paper handling settings such as default paper size and default paper type e Print Quality Change the print quality settings e Print Density Change the print densi
9. 122 Chapter 10 Solve problems ENWW Solve common Windows problems ENWW Error message General Protection FaultException OE Spool32 Illegal Operation Cause Solution Close all software programs restart Windows and try again Select a different printer driver If the product PCL 6 printer driver is selected switch to the PCL 5 or HP postscript level 3 emulation printer driver which can be done from a software program Delete all temp files from the Temp subdirectory Determine the name of the directory by opening the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the Temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with the computer for more information about Windows error messages M 12u 07 cec eausaeaaaceiLLLLLLLLLLLLLLLLLLS S S EZZLLLLLLLQC Solve common Windows problems 123 Solve Macintosh problems Solve problems with Mac OS X NOTE If you are installing the product using a USB connection do not connect the USB cable to the product and the computer before you install the software Connecting the USB cable will cause the Mac OS X to automatically install the product but the installation will be faulty You must then uninstall the product disconnect the USB cable reinstall the software from the product
10. 4 Remove the new print cartridge from its protective bag NOTE Be careful not to damage the memory tag on the print cartridge 5 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge Leas 82 Chapter9 Manage and maintain ENWW ENWW 6 Remove the orange protective cover from the print cartridge Place the protective cover on the used print cartridge to protect it during shipping A CAUTION Avoid prolonged exposure to light CAUTION Do not touch the green roller Doing so can damage the cartridge 7 Align the print cartridge with its slot and insert the print cartridge until it clicks into place Change print cartridges 83 Memory and font DIMMs Product memory The product has one dual inline memory module DIMM slot Use the DIMM slot to upgrade the product with the following items e More product memory DIMMs are available in 64 128 and 256 MB e Other DIMM based printer languages and product options e Support language character sets for example Chinese characters or Cyrillic alphabet characters amp NOTE To order DIMMs see Supplies and accessories on page 127 You might want to increase product memory if you often print complex graphics or HP postscript level 3 emulation documents or if you use many downloaded fonts Additional memory also enables multiple collated copies to print at the maxim
11. E NOTE You must click Apply before your changes take effect Set up E mail Alerts Use this to configure up to two e mail addresses to receive alerts when certain events occur You can specify different events for each e mail address Use the information for the e mail server that will send out the e mail alert messages for the product amp NOTE You can only configure e mail alerts to be sent from a server that does not require user authentication If your e mail server requires you to log in with a username and password you cannot enable e mail alerts NOTE You must click Apply before your changes take effect Product information The Product information folder contains links to the following page e Demonstration Pages Print pages that show the color print quality potential and overall print characteristics of the product Set password Use HP ToolboxFX or the embedded Web server to set a system password 1 In the embedded Web server click the System tab In HP ToolboxFX click the Device Settings tab 2 Click Product Security 3 In the Password box type the password that you want to set and then in the Confirm password box type the same password again to confirm your choice 4 Click Apply to save the password ENWW HP ToolboxFX 69 Gf NOTE Ifa password has already been set you are prompted for it Type the password and then click Apply Help The Help folder contains links to the following main pages
12. View a history of product events The most recent event is listed first Event log The event log is a table that contains codes corresponding to error messages that have appeared on the product control panel display a brief description of each error and the number of pages that printed when each error occurred For more information about error messages see Interpret control panel and status alert messages on page 93 68 Chapter9 Manage and maintain ENWW Alerts The Alerts folder contains links to the following main pages e Set up Status Alerts Set up the product to send you pop up alerts for certain events such as low levels of cartridge life e Set up E mail Alerts Set up the product to send you e mail alerts for certain events such as low levels of cartridge life Set up Status Alerts Use this to set up the product so that it sends alerts to your computer when jams low levels of cartridge life in HP print cartridges a non HP print cartridge in use empty input trays and specific error messages occur Select to receive a pop up a system tray icon a desktop alert or any combination of these The pop up and desktop alerts only appear when the product is printing from the computer on which you set up the alerts Desktop alerts are only visible momentarily and disappear automatically Change the Cartridge low threshold setting which sets the toner level that causes a low toner alert on the System setup page Ah
13. Windows Server 2003 Service Pack 1 Windows 2000 Service Pack 4 Mac OS X v10 3 v10 4 v10 5 and v10 6 NOTE Notall network operating systems support a full software installation See Supported operating systems for Windows on page 18 and Supported operating systems for Macintosh on page 24 Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com 30 Chapter5 Connectivity ENWW USB connection NOTE Do notconnectthe USB cable before installing the software The installation program will notify you when the USB cable should be connected This product supports a USB 2 0 connection You must use an A to B type USB cable for printing Supported network protocols The product supports the TCP IP network protocol It is the most widely used and accepted networking protocol Many networking services utilize this protocol This product also supports IPv4 and IPv6 The following tables list the networking services protocols that are supported on the product Table 5 1 Printing Service name Description port 9100 Direct Mode Printing service Line printer daemon LPD Printing service ws print Microsoft plug and play printing solution Table 5 2 Network product discovery Service name Description SLP Service Location Protocol Device Di
14. completely removed from the print cartridges The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The product might be operating in excessively humid conditions Verify that the product environment is within humidity specifications One or more print cartridges might be defective Replace any low print cartridges See Change print cartridges on page 81 The product is set to override the Supply Very Low message and to continue printing Replace any low print cartridges See Change print cartridges on page 81 One or more of the cartridges may not have been engaged properly by the print engine Remove and reinstall the cartridges A color is printing inconsistently after you load a new print cartridge AaBbCc AaBbCc Another print cartridge might be defective Remove the print cartridge for the color thatis printing inconsistently and reinstall it The product is set to override the Supply Very Low message and to continue printing Replace any low print cartridges See Change print cartridges on page 81 The colors on the printed page do not match the colors as they appear on the Screen The finish on the printed color page is inconsistent AaBbCc AaBbCcC AaBbCc A BbEc AaBbGc 118 Chapter 10 Solve problems The colors on your comput
15. toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 146 Appendix D Regulatory information ENWW Substances Table China ENWW AeA EO aR TR 38 P Hf rn ty PE hill IY SEEK a AeA ED AIC it Pb 7K F AME AEN ROME EME BR Hg Cd Cr VI PBB PBDE HEIZ X 0 X 0 0 0 Fett rii 0 0 0 0 0 0 ENE 0 0 0 0 0 0 TAEI ZA X 0 0 0 0 0 Tc X 0 0 0 0 0 0 z amp n TEIG ABEEBT FIBER AKHA F MERKA SR SICH EET SJ T11363 2006 HPRH Beak X RARE EB aT PTA FRH EHP SJ T 11363 2006 BE Beak B D BEAT a AYA se BUB 8A RR T ik g ARI SER EF HBR Je RH CE YE a inh BE FR EE REP BRE JH nih PEAY Safety statements 147 148 Appendix D Regulatory information ENWW Index Symbols Numerics Color in wrong position error message 96 A accessibility features 4 accessories ordering 84 128 acoustic specifications 138 advanced printing options Windows 54 alerts viewing with HP ToolboxFX 67 Alerts tab HP ToolboxFX 67 alerts setting up 67 alternative letterhead mode 54 altitude specifications 138 anticounterfeit supp
16. 9 The following options are available for handling print jobs when the product is out of media e Select Wait for paper to be loaded e Select Wait forever from the Paper out action drop down list to wait indefinitely e Select Cancel from the Paper out action drop down list to cancel the print job e Select Override from the Paper out action drop down list to send the print job to another paper tray The Paper out time field specifies how long the product waits before acting on your selections You can specify from 0 to 3600 seconds Gf NOTE You must click Apply before your changes take effect 72 Chapter9 Manage and maintain ENWW Print Quality Use these options to improve the appearance of your print jobs These are the same options that are available on the control panel menus For more information see Control panel menus on page 9 Color Calibration e Power On Calibration Specify whether the product should calibrate when you turn it on e Calibration Timing Specify how frequently the product should calibrate e Calibrate Now Set the product to calibrate immediately EE Ef NOTE You must click Apply before your changes take effect Print Density Use these settings to make fine adjustments in the amount of each color of toner that is used for your printed documents e Contrasts Contrast is the range of difference between light highlight and dark shadow colors To increase the overall range betwe
17. CD ROM and reconnect the USB cable when the software prompts you The printer driver is not listed in the Print Center or Printer Setup Utility Cause Solution The product software might not have been installed or was installed incorrectly Make sure that the product PPD file is in the following hard drive folder LIBRARY PRINTERS PPDS CONTENTS RESOURCES lt LANG gt LPROJ where lang is the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The PPD file is corrupt Delete the PPD file from the following hard drive folder LIBRARY PRINTERS PPDS CONTENTS RESOURCES lt LANG gt LPROJ where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The product name IP address or Bonjour printer name does not appear in the printer list in the Print amp Fax Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Bonjour is selected depending on the type of connection being used
18. Cancel option the control panel prompts you to specify the number of seconds to delay Use the arrow buttons to increase or decrease the time Control panel menus 11 Menu item Sub menu item Sub menu item Description Print Quality Allow Color Printing Yes No Select the Yes option to allow the job to print in monochrome black and white or color depending on the job This is the default setting Select the No option to disable color printing All jobs will print in monochrome black and white Some internal pages will still print in color Color Calibration Calibrate Now Power On Calibration Calibrate Now Makes the product perform a calibration immediately If a job is processing the product calibrates after the job is complete If an error message is displayed you must clear the error first Power On Calibration Select how soon the product should calibrate after you turn it on The default setting is the 15 minutes option Adjust Alignment Print Test Page Print Test Page Print a test page that tests product print alignment Adjust Tray X Adjust Tray X Adjust the alignment of the specified tray PowerSave Time Sleep Delay Off Sets how long the product remains idle before it enters PowerSave mode The 1 minute product automatically exits PowerSave mode when you send a print job or press 15 minutes a control panel button 30 minutes The default setting is the 15 minutes option 1 ho
19. HP LaserJet print cartridges 2 Usea single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Material restrictions This HP product
20. HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under
21. HP ToolboxFX contains the following folders Status see Status on page 68 Alerts see Alerts on page 69 Product information see Product information on page 69 Help see Help on page 70 System Settings see System Settings on page 71 Print Settings see Print Settings on page 74 Network Settings network models only see Network Settings on page 74 HP ToolboxFX 67 Status The Status folder contains links to the following main pages e Device status This page indicates product conditions such as a jam or an empty tray After you correct a problem click Refresh status to update the product status e Supplies status View details such as the approximate percent of toner remaining in the print cartridge and the approximate number of pages that have been printed with the current print cartridge This page also has links for ordering supplies and for finding recycling information e Device configuration View a detailed description of the current product configuration including the amount of memory installed and whether optional trays are installed e Network summary View a detailed description of the current network configuration including the IP address and network status e X Reports Print the configuration page and other information pages such as the supplies status page See Information pages on page 66 e Color usage job log View color usage information for recently printed documents e Event log
22. Paper and print media eiie toin dines ENS AEUEECE GER IRR leased pada enedssncamsunndans ARN ERR RRSAREREER KR YRXAKER SS ERANA 39 Understand paper and print media use ssssssssssssssssseesee enne en nennen nnne 40 Supported paper and print media sizes ssssssssssssssssseeeneemeee nennen nennen 41 Supported paper types and tray capacity ssssssssssssssssssseneeneen ener 43 Supported paper sizes for duplex printing c cecceeececceeceeceeeeeeeeeeeeeeceecaaeaaeaeeeeeeeeeeeeeeseeeeecsinsaeeeees 44 Special paper or print media guidelines sssssssssssesseeeeeneeneeeermernmrnnnnn 45 Load WAYS c H H M 46 f Print tasks niece reni eee c kx FW ERR ANUS F RU RE RESET FER FORES AEVO datean tua ETES TRANS ERE EUREN araa ESPERE UNE KER VERI EIER FE XRRERUS 49 er To oziE Hega Mojo HR 50 Cancel the current print job at the product control panel ssssss 50 Cancel the current print job from the software program sssee 50 Use features in the Windows printer driver sssssssssssssseeeeem menn 51 Open the printer driver 2 erkennen dte et ER EI Re RR ERR USE AS ERR E QR RR REL ddcdaavaddacsansnaddaacanasaccs 51 USES prhotog SNOMCUIS M EUR 51 Set paper and quality options c ccc cccscceecee cee e cette eee e eee ee eta eaaecaaeaaaaeeceeeee
23. Part numbers ENWW 127 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using HP software HP ToolboxFX on page 67 Embedded Web server on page 76 Part numbers Table A 1 Supplies and accessories Part Part number Type size Print cartridges CE740A Black print cartridge with HP ColorSphere toner For information CE741A Cyan print cartridge with HP ColorSphere toner about the yield for the cartridges see CE742A Yellow print cartridge with HP ColorSphere toner www hp com go pageyield Actual CE743A Magenta print cartridge with HP ColorSphere toner yield depends on specific use Optional 500 page CE860A Optional 500 sheet input tray tray Tray 3 Cables C6518A USB 2 0 printer cable 2 meter 6 5 foot standard Memory CB421A 64MB DDR2 144 pin SDRAM DIMM CB422A 128MB DDR2 144 pin SDRAM DIMM CB423A 256MB DDR2 144 pin SDRAM DIMM Reference materials 5851 1468 HP LaserJet Printer Family Print Media Specification Guide see www hp com support ljpaperguide 128 Appendix A Supplies and accessories ENWW B Service and support e Hewlett Packard limited warranty statement e Print cartridge limited warranty statement e End User License Agreement e Customer
24. Setup Allows you to change the paper handling defaults for the product Print Quality Allows you to change the print quality defaults for the product including calibration settings Print Density Allows you to change the contrasts highlights midtones and shadows values for each supply Paper Types Allows you to configure print modes that correspond to the media types that the product accepts Extended Print Modes Allows you to configure the product extended fuser modes to enhance print quality System Setup Allows you to set the Sleep Delay Consumable User Defined Low percentage and the product language Service Allows you to start the cleaning procedure on the product Product Security Allows you to set up a system password Support button Provides a link to the product support page The Support button can be password protected Shop for Supplies button Provides a link to a page where you can order supplies for the product The Shop for Supplies button can be password protected NOTE The System tab can be password protected see Set password on page 69 If this product is on a network always consult with the printer administrator before changing settings on this tab Print tab Provides the ability to configure PDL specific product settings Printing Allows you to change the printing defaults for the product PCL 5c Allows you to change the PCL 5c defaults for the product PostScript Allows you to ch
25. Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Or Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Right click the driver icon and then 2 Right click the driver icon and then select Printing Preferences select Properties 3 Click the Device Settings tab ENWW Priority for print settings 19 Install the Windows software Software installation types for Windows The software installer instructs you when to connect the product to a computer or a network After the product is connected the installer gives you the option of finishing the installation without installing all recommended software The following operating systems support the full installation of recommended software e Windows Vista 32 bit e Windows Vista 64 bit e Windows XP Service Pack 2 The following operating systems support the minimal installation which does not include the recommended software e Windows Vista Start
26. Supported envelopes and postcards Size Dimensions Tray 1 Tray 2 Envelope 10 105 x 241 mm 4 13 x 9 49 in 4 Envelope DL 110 x 220 mm 4 33 x 8 66 in Y Envelope C5 162 x 229 mm 6 93 x 9 84 in oY Envelope B5 176 x 250 mm 6 7 x 9 8 in v4 Envelope 98 x 191 mm 3 9 x 7 5 in v Monarch Postcard 100 x 148 mm 3 94 x 5 83 in lt S Double postcard 148 x 200 mm 5 83 x 7 87 in Y 4 42 Chapter6 Paper and print media ENWW Supported paper types and tray capacity Media type Dimensions Weight Capacity Paper orientation Paper including the following types Plain Letterhead Color Preprinted Prepunched Recycled Tray 1 minimum 76 x 127 mm 3 x 5 in Tray 1 maximum 320 x 470 mm 12 6 x 18 5 in Tray 2 minimum 148 x 182 mm 5 8 x 7 1 in Tray 3 minimum 210 x 148 mm 8 3 x 5 8 in Tray 2 or Tray 3 maximum 297 x 432 mm 11 7 x 17 in NOTE Ifthe paper width is 297 mm 11 7 in the maximum height cannot exceed 420 mm 16 54 in If the paper width is 279 mm 11 in the maximum height cannot exceed 297 mm432 mm 17 in 60 to 105 g m 16 to 281b Tray 1 up to 100 sheets Tray 2 up to 250 sheets of 75 g m 20 Ib bond Tray 3 up to 500 sheets of 75 g m 20 Ib bond Tray 1 Side to be printed on face down with the top edge at the back of the tray Trays 2 and 3 Side to be printed on face up with the top edge at the back of the tray
27. To perform the following tasks open the printer driver and click the Paper Quality tab How dol Steps to perform Select a page size Select a size from the Paper size drop down list Select a custom page size a Click Custom The Custom Paper Size dialog box opens b Type a name for the custom size specify the dimensions and click OK Select a paper source Select a tray from the Paper source drop down list Select a paper type Select a type from the Paper type drop down list Print covers on different paper a In the Special pages area click Covers or Print pages on different paper and then click Settings b Select an option Print the first or last page on different paper to print a blank or preprinted front cover back cover or both Or select an option to print the first or last page on different paper c Select options from the Paper source and Paper type drop down lists and then click Add d Click OK Set document effects To perform the following tasks open the printer driver and click the Effects tab ENWW Use features in the Windows printer driver 51 How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on and then select a size from the drop down list Scale a page to be a percent of the actual size Click of actual size and then type the percent or adjust the slider bar Print a watermark a Select a watermark from the Watermarks drop down l
28. Tools section select Basic Color Match The tool downloads and installs itself A desktop icon is also created After the HP Basic Color Match tool is downloaded and installed it can be run from the desktop icon or from HP ToolboxFX click the Help folder and then Color Printing Tools and then Basic Color Match The tool guides you through selecting colors All color matches selected are saved as a color theme and can be accessed in the future Match colors using View Custom Colors ENWW You can use HP ToolboxFX to print a palette of custom colors In the Toolbox Color Printing Tools section click View Custom Colors Tab to the color page desired and print the current page In your document type the red green and blue values in the software s custom color menu to change them to match the color on the palette Match colors 61 Advanced color use The product provides automatic color features that generate excellent color results Carefully designed and tested color tables provide smooth accurate color rendition of all printable colors The product also provides sophisticated tools for the experienced professional HP ColorSphere toner HP designs the print system printer print cartridges toner and paper to work together to optimize print quality product reliability and user productivity Original HP print cartridges contain HP ColorSphere toner that is specifically matched to your printer so that it will produce a wide
29. View and change network configuration View support content that is specific to the current state of the product To use the embedded Web server you must have Microsoft Internet Explorer 6 or later Netscape Navigator 7 or later Safari 1 2 or later Konqueror 3 2 or later Firefox 1 0 or later Mozilla 1 6 or later or Opera 7 or later The embedded Web server works when the product is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk printer connections You do not need Internet access to open and use the embedded Web server View the HP Embedded Web Server 1 2 In a supported Web browser on your computer type the IP address for the product in the address URL field To find the IP address print a configuration page See Information pages on page 66 NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future NOTE Ina Macintosh operating system click the Utility button The embedded Web server has four tabs that contain settings and information about the product the Status tab the System tab the Print tab and the Networking tab Click the tab that you want to view See the following section for more information about each tab Chapter 9 Manage and maintain ENWW Embedded Web server sections The table below describes the basic screens of the embedded Web server Tab or section Status tab Provides p
30. a single IP network into several different subnetworks For a given network class a portion of an IP address that would normally be used to identify a node is used instead to identify a subnetwork A subnet mask is applied to each IP address to specify the portion used for subnetworks and the portion used to identify the node Gateways Gateways routers are used to connect networks together Gateways are devices that act as translators between systems that do not use the same communication protocols data formatting structures languages or architectures Gateways repackage the data packets and change the syntax to match that of the destination system When networks are divided into subnets gateways are required to connect one subnet to another Default gateway The default gateway is the IP address of the gateway or router that moves packets between networks If multiple gateways or routers exist then the default gateway is typically the address of the first or nearest gateway or router If no gateways or routers exist then the default gateway will typically assume the IP address of the network node such as the workstation or product IP address You can configure the IP address manually or automatically via DHCP BootP or Auto IP Ef NOTE When assigning IP addresses always consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications
31. aA URN ER PRU Ue e MER DAI RR Md URN ER EQ RUE 142 Disposal of waste equipment by users in private households in the European B tates 143 Chemical substances cceceeeeeeeecee cee ee eee ee eee caeeaaecaeeeeeeeeeeeeesedecaecaeeeeeeeeeeseeseeeseseiaeees 143 Material Safety Data Sheet MSDS ec cece teeter eats sete nieeeeeeeeneeeeeeenea 143 F r more INFORMATION pe EET 143 Declaration of conformity 0 cee ett eee et eee reer nennen nenne nennen rrr enne nennen 144 Galei statemi RETE TU LM 145 Laser SATCU OT 145 Canadian DOC regulations 00 00 erect ee eerie E E A 145 VCClistatement Japan cis 145 Power Cord instructions ccccccccecceeeceeeeeeeeeeeeeeeee cece secsaecaaaaaaeaaacaeccaecaeeeeeeeeeeeeeeeneeeeeess 145 Power cord statement Japan sssssssessssseeee ener nenne 145 ENWW EMC statement KOrea acest acest dees inaa Doce eb Lcd HR RD e ER C A Laser statement for Finland iier erret derer redux vaso u de xanh apa ded duet na Substances Table Chitia meri ese EET ENWW ENWW 1 Product basics e Product comparison e Environmental features e Product features e Product views ENWW 2 Product comparison Base models e Prints up to 20 pages per minute ppm on letter size and A4 size media e 100 sheet multipurpose tray Tray 1 and 250 sheet input tray
32. and improve print quality Always make sure that the Type is setting in the printer driver matches the type of paper that you are using Use the print quality settings in the printer driver to prevent print quality problems Use the Device Settings area in HP ToolboxFX to adjust settings that affect print quality See Open HP ToolboxFX on page 67 Also use HP ToolboxFX to help troubleshoot print quality problems See Use HP ToolboxFX to troubleshoot print quality problems on page 119 Calibrate the product If you experience any print quality problems calibrate the product Calibrate the product using HP ToolboxFX 1 Open HP ToolboxFX See Open HP ToolboxFX on page 67 2 Click the Device Settings folder and then click the Print Quality page 3 Inthe area for Color Calibration select the Calibrate Now check box 4 Click Apply to calibrate the product immediately Calibrate the product from the control panel 1 On the control panel press the OK button 2 Use the arrow buttons to select the System Setup menu and then press the OK button 3 Use the arrow buttons to select the Print Quality menu and then press the OK button 4 Use the arrow buttons to select the Color Calibration menu and then press the OK button 5 Use the arrow buttons to select the Calibrate Now option and then press the OK button to calibrate the product 120 Chapter 10 Solve problems ENWW Solve performance problems Problem Cause
33. does not contain added mercury This HP product does not contain a battery 142 Appendix D Regulatory information ENWW Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 ofthe European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web si
34. e XERE Rue Tai ed Ra AEA AR o sins KRNR aS x a aqua uu ua enun dE EK 2 Environmental Teatures t ate tes n hee ER DR ERR e Ra ERR E asin da MuR aaa Ce Tau Re a E 3 Prod ct TEATS Sirini 2 lacecsttaedawescedseeanisaassae aad aa aia eaaa a aa aad aE aaua aada aAa annaa 4 PHOGUCE VICWS pc 5 giienlEzneB AU Lm 5 B ck VIEW 6 Model and serial numbers rr Der ette erre o e OPERE EO REA RECIEN Pee ERE EL IARE S a EDU Rene 6 2 Control panel o terio epa pea sd sx one So n Roo EXESE RR vanes LE RAXCUN SE RERREEESRENSAEKESNRRRARRRE SERE RERSERIRIXIRMEKES ARAPETA A ANTENE SERERE RE 7 Control panel layout m 8 Control panel ments tenete ete iti tex testati a Ure are ddee du RR aaa Od gebat Iudaea RN aae TERI NER KR 9 BEIGE M E 9 Reports mel 3 eer pe Ee EFE ERR RIA IIR E AEEEDR TEE EEUU VIE HER tad aes aan deen e UNTER EC E ERN EXEC FEN ERR IRR UE 9 System SETUP ur Sm 11 SENICE MENU RE 14 Network Configuration mMenu e rnesk rsin isinin rnae eene NEAN EAA 15 J Software for WIndOWS ni m o REIHE a aa wind specie I a a a DTI 17 Supported operating systems for Windows sssssssssssssesseeseeenerenneneen enne 18 Supported printer drivers for Windows sssssseseeeeeee ne nennen nnne nennen 18 HP Universal Print Driver UPD 2 cscs ieri eter eei tee esa Lad ve eoa Ed eda crea 18 Priority Tor print settings cene eet ti e Dep Lt A
35. end Prompt of life it stops printing The supply may still be able to produce acceptable print Continue quality To continue printing either replace the supply or reconfigure the Print Black product settings Prompt If the product determines that a color print cartridge has reached the estimated end of life select this setting to be prompted at the control panel to continue printing The supply does not need to be replaced unless the print quality is no longer acceptable Once an HP supply has reached estimated end of life HP s premium Protection Warranty on that supply has ended This is the default setting Continue If the product determines that a color print cartridge has reached the estimated end of life select this setting to continue printing until there is a decrease in print quality Print Black If the product determines that a color print cartridge has reached the estimated end of life select this setting to continue printing using black only Dee ee LLL Um ENWW Control panel menus 13 Menu item Sub menu item Sub menu item Description User Defined Low Black 1 100 The user defined percentage threshold determines when the product begins Cyan reporting that the cartridge life is low The message appears on the control panel Magenta display Yellow Courier Font Regular Select a version of the Courier font Dark The Dark option is an internal Courier font available on HP LaserJet Series III printers
36. image quality problems 113 Problem Cause Solution Vertical streaks or bands appear on the page Aa Ka BoC c BoC c Ae Bb c Ae Bbt C c Ae Bb c One or more print cartridges might be defective The product is set to override the Supply Very Low message and to continue printing Print the Supplies status page to check the remaining life See Information pages on page 66 Use HP ToolboxFX to troubleshoot the problem Replace any low print cartridges See Change print cartridges on page 81 Replace any low print cartridges See Change print cartridges on page 81 The amount of background toner shading becomes unacceptable AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Very dry low humidity conditions can increase the amount of background shading Check the product environment One or more print cartridges might be defective Replace any low print cartridges See Change print cartridges on page 81 The product is set to override the Supply Very Low message and to continue printing Smooth media shows more background than plain media Replace any low print cartridges See Change print cartridges on page 81 Consider using rougher media Toner smears appear on the media AaBbCc AaB EC AaB CC AaBbCc AaBbCc The media might not meet HP specifications Use media that meets HP specifications If toner smea
37. is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS PRUBRESERRSREMHMBA VCCI OR CHOC DIAZABTRRHRE CT CORBIS RERRCHATSECE EAMELTUOETA CORBMIVACTLEV A VREET MASNSe SBSes SHOT CEMHVET RNa HAS IGE TIL URRY RUAELTRSL Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan Nmd ASN RR P EEUU ASA RR OF IS 1800 Rin CI FH o Ie EMC statement Korea B2 J17 0
38. is closed 1 On the File menu click Print 2 Change the settings that you want on the various menus Change the default settings for all print jobs 1 On the File menu click Print 2 Change the settings that you want on the various menus 3 On the Presets menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings Mac OS X v10 3 or Mac OS X v10 4 1 From the Apple menu click System Preferences and then Print amp Fax Click Printer Setup Click the Installable Options menu Mac OS X v10 5 or Mac OS X v10 6 1 From the Apple menu click System Preferences and then Print amp Fax Click Options amp Supplies Click the Driver menu Select the driver from the list and configure the installed options Supported utilities for Macintosh View embedded Web server using a Macintosh ENWW The embedded Web server EWS is accessed by clicking the Utility button when viewing the print queue This opens a Web browser such as Safari which allows the user to access the EWS The EWS can also be accessed directly by typing the network IP address or DNS name of the product into the Web browser HP USB EWS Gateway software which is automatically installed also allows a Web browser to access the produ
39. menus 9 messages troubleshooting 68 Network Configuration menu 9 network services setting IPv4 IPv6 36 Reports menu 9 restore defaults network settings 37 restore defaults product settings 100 Service menu 9 settings 19 24 show IP address setting 36 System Setup menu 9 Index 149 copies number of Windows 54 counterfeit supplies 79 country region of origin 6 cover pages 26 51 creases troubleshooting 116 crooked pages 116 curl paper settings 9 curled media 116 custom size paper settings Macintosh 26 customer support online 135 service information form 136 D declaration of conformity 144 default settings restoring 9 demo page 9 density settings 73 device error message 96 DHCP 34 DIMMs installing 84 verifying installation 88 disposal end of life 142 documentation 128 dots per inch dpi HP ImageREt 3600 62 specifications 4 dots troubleshooting 113 double sided printing 28 dpi dots per inch HP ImageREt 3600 62 specifications 4 drivers included 4 Macintosh settings 26 Macintosh troubleshooting 124 presets Macintosh 26 settings 19 24 25 shortcuts Windows 51 supported 18 universal 18 usage page 9 Windows opening 51 duplex printing Windows 44 150 Index E E mail alerts tab HP ToolboxFX 69 e mail alerts setting up 67 Edge Control 58 electrical specifications 138 embedded Web server accessing 21 Networking tab 78 Printtab 78 Status tab 77 System tab 78 end of life disposal 1
40. or IPv6 menu and then press the OK button Use the arrow buttons to select the On or Off option and then press the OK button Selecting the Off option disables the product IPv4 IPv6 networking Set the link speed 1 2 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button 36 Chapter5 Connectivity ENWW 3 4 Use the arrow buttons to select the Link Speed menu and then press the OK button Use the arrow buttons to select one of the link speed options and then press the OK button Restore defaults network settings ENWW 1 2 3 4 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button Use the arrow buttons to select the Restore Defaults menu and then press the OK button Press the OK button to restore the default network settings Press the cancel button X to exit the menu without restoring the default network settings Configure the product on the network 37 38 Chapter5 Connectivity ENWW 6 Paper and print media e Understand paper and print media use e Supported paper and print media sizes e Supported paper types and tray capacity e Supported paper sizes for duplex printing e Special paper or print media guidelines e Load trays ENWW 39 Understand paper and print media use This product supports a variety of
41. paper and other print media in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause the following problems e Poor print quality e Increased jams e Premature wear on the product requiring repair For best results use only HP brand paper and print media designed for laser printers or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements 40 Chapter6 Paper and print media ENWW Supported paper and print media sizes This product supports a number of paper sizes and it adapts to various media amp NOTE Toobtain best print results select the appropriate paper size and type in your print driver before ENWW printing Table 6 1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Optional Tray
42. range of brilliant colors This helps you create professional looking documents that contain sharp clear text and graphics and realistic printed photos HP ColorSphere toner produces print quality consistency and intensity you can depend on across a wide range of papers That means you can produce documents that help you make the right impression Plus HP professional quality everyday and specialty papers including a wide variety of HP media types and weights are designed for the way you work HP ImageREt 3600 ImageREt 3600 provides color laser class equivalent to a 3600 dots per inch dpi press through a multi level printing process This process precisely controls color by combining up to four colors within a single dot and by varying the amount of toner in a given area ImageREt 3600 has been improved for this product The improvements offer trapping technologies greater control over dot placement and more precise control of toner quality in a dot These new technologies coupled with HP s multi level printing process result in a 600 x 600 dpi printer that provides 3600 dpi color laser class quality with millions of smooth colors Media selection For the best color and image quality select the appropriate media type from the software printer menu or from the printer driver Color options Color options automatically provide optimal color output These options use object tagging which provides optimal color and halftone settings f
43. special configuration For more information about the UPDs see www hp com go upd HP Universal Print Driver UPD The HP Universal Print Drivers UPDs for Windows are drivers that give you instant access to virtually any HP LaserJet product from any location without downloading separate drivers They are built on proven HP print driver technology and have been tested thoroughly and used with many software programs They are powerful solutions that perform consistently over time For this product there are two UPDs available e PCL5 UPD e HP postscript level 3 emulation UPD An HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd 18 Chapter3 Software for Windows ENWW Priority for print settings Changes to print settings are prioritized depending on where the changes are made amp NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Prin
44. the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 ENWW End User License Agreement 133 Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next busines
45. then on The product has experienced an error with the fuser Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error v4 Turn off then on The product has experienced an internal hardware error Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 94 Chapter 10 Solve problems ENWW Control panel message Turn off then on Status alert v Description The product has experienced an error with one of the internal sensors e 54 15 yellow e 54 16 magenta e 54 17 cyan e 54 18 black Recommended action 1 Open the door to the cartridge tray and slide out the cartridge tray 2 nspect the white mechanism on the relevant cartridge It is located on the right side of the cartridge 3 Push the mechanism in and out slowly A black flag will raise up as you push it It should move smoothly If not push repeatedly to try to free up
46. to replace the cartridge unless you have selected the option to override the message by using the Replace supplies menu For more information about the Replace supplies menu see System Setup menu on page 11 Ef NOTE Cartridge life remaining is used to determine if a supply is near or at estimated end of life Cartridge life remaining is approximate only and varies depending on types of documents printed and other factors The product uses four colors and has a different print cartridge for each color black K magenta M cyan C and yellow Y You can replace a print cartridge when the print quality is no longer acceptable The control panel message also indicates the color of the cartridge that has reached the end of its estimated useful life for cartridges that are not used Replacement instructions are provided on the label on the print cartridge A CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric NOTE Information about recycling used print cartridges is on the print cartridge box Replace print cartridges 1 Open the front door Make sure that the door is completely open 2 Grasp the handle of the used print cartridge and pull out to remove 3 Store the used print cartridge in a protective bag Information about recycling used print cartridges is on the print cartridge box ENWW Change print cartridges 81
47. 1 locating 5 trays capacities 4 double sided printing 28 included 2 load error messages 97 locating 5 settings 9 72 troubleshooting blank pages 121 calibration 113 checklist 92 154 Index color 112 configuration page printing 33 control panel messages 68 curled media 116 EPS files 125 faded print 113 jams 101 lines printed pages 114 loose toner 114 Macintosh problems 124 network summary report printing 33 pages not printing 121 pages printing slowly 121 print quality 112 119 repetitive defects 117 skewed pages 116 text 115 toner scatter 116 tonersmear 114 toner specks 113 USB cables 121 wrinkles 116 two sided printing Windows 44 types media HP ToolboxFX settings 73 U uninstalling Macintosh software 24 universal print driver 18 upgrade firmware about 89 usage page 9 USB port connecting 29 locating 6 speed settings 9 troubleshooting 121 troubleshooting Macintosh 125 type included 4 V vertical lines troubleshooting 114 Ww warranty customer self repair 134 license 132 print cartridges 80 product 130 watermarks Windows 51 wavy paper troubleshooting 116 Web sites customer support 135 fraud reports 79 Macintosh customer support 135 Material Safety Data Sheet MSDS 143 ordering supplies 84 universal print driver 18 Windows driver settings 19 drivers supported 18 problem solving issues 123 software components 22 supported operating systems 18 universal print driver 18 wri
48. 212 2 2 8 8 B2 Oo2 NAHFASSES s 7 AS YSA 2M F2 JAAA ASHE AS S592 FG H SE ULHA ASS USU ENWW Safety statements 145 Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet Professional CP5220 Series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet Professional CP5220 Series kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa
49. 28 non HP 79 recycling 3 replace message 98 replacing 79 status viewing with HP ToolboxFX 67 storage 79 supplies status page 9 using when out of toner 80 warranty 80 print cartridges accessing 5 print density settings 73 print failure error message 98 print media supported 41 print modes extended HP ToolboxFX settings 73 print on both sides Windows 44 print quality archive setting 9 HP ImageREt 3600 62 HP ToolboxFX settings 73 troubleshooting 112 troubleshooting page 119 Print Settings tab HP ToolboxFX 67 Print tab embedded Web server 78 printing troubleshooting 121 priority settings 19 24 problem solving Windows issues 123 product discovery over network 31 Product information tab HP ToolboxFX 67 product registration 74 product status Macintosh Services tab 28 production code 6 protocols networks 31 PS Emulation drivers 18 PS font list 9 Q quality archive setting 9 HP ImageREt 3600 62 HP ToolboxFX settings 73 print troubleshooting 112 Quick Sets 51 R rear door locating 6 ENWW recycling HP printing supplies returns and environmental program 79 registration product 74 remote firmware upgrades about 89 removing Macintosh software 24 repacking the product 135 repetitive defects troubleshooting 117 replace supplies message 98 replacement parts and supplies 128 Reports menu 9 reports product configuration page 33 network summary report 33 resize documents Macintosh 26 Windows 51 res
50. 3 Letter 216 x 279 mm 8 5 x 11 in v d 4 Legal 216 x 356 mm 8 5 x 14 in VA 4 4 A4 210 x 297 mm 8 27 x 11 69 in VA v4 v4 Executive 184 x 267 mm 7 25 x 10 5 in Y Y Y A3 297 x 420 mm 11 69 x 16 54 in Y Y VA A5 148 x 210 mm 5 83 x 8 27 in Y Y A6 105 x 148 mm 4 13 x 5 83 in Y B4 JIS 257 x 364 mm 10 12 x 14 33 in v Y v B5 JIS 182 x 257 mm 7 17 x 10 12 in v4 Y Y 8k 270 x 390 mm 10 6 x 15 4 in 260 x 368 mm 10 2 x 14 5 in Y Y 273 x 394 mm 10 75 x 15 5 in 16k 184 x 260 mm 7 24 x 10 23 in 8 5 x 13 Folio 195 x 270 mm 7 68 x 10 62 in 197 x 273 mm 7 75 x 10 75 in 216 x 330 mm 8 5 x 13 in Index card 76 x 127 mm 3 x 5 in 107 x 152 mm 4 x 6 in VA 127 x 203 mm 5 x 8 in 10 x 15 cm 100 x 150 mm 3 9 x 5 9 in Y 11x17 279 x 432 mm 11 x 17 in Tabloid v v v 12x18 ArchB 305 x 457 mm 12 x 18 in v RA3 305 x 430 mm 12 x 16 9 in v SRA3 320 x 450 mm 12 6 x 17 7 in v4 Supported paper and print media sizes 41 Table 6 1 Supported paper and print media sizes continued Size Dimensions Tray 1 Tray 2 Optional Tray 3 Custom Minimum 76 x 127 mm 3 x 5 in Y Maximum 320 x 470 mm 12 6 x 18 5 in Minimum 148 x 182 mm 5 8 x 7 1 in Maximum 297 x 432 mm 11 7 x 17 in Minimum 210 x 148 mm 8 3 x 5 8 in Maximum 297 x 432 mm 11 7 x 17 in This size is not listed in the printer driver or product firmware but is supported as a custom size Table 6 2
51. 42 Energy Star compliance 4 engine cleaning 88 environment specifications 138 environmental features 3 environmental stewardship program 141 EPS files troubleshooting 125 error messages control panel 68 errors software 122 European Union waste disposal 143 Eventlog 68 extended print modes HP ToolboxFX settings 73 F factory defaults restoring 9 faded print 113 fan error message 95 features 4 Finnish laser safety statement 146 firmware about upgrades 89 first page use different paper 26 fonts DIMMs installing 84 EPS files troubleshooting 125 lists printing 9 fraud hotline 79 front door locating 5 fuser errors 94 jams 103 G gateways 35 General Protection FaultException OE 123 gray background troubleshooting 114 grayscale troubleshooting 117 grayscale printing 58 H Help tab HP ToolboxFX 67 HP Customer Care 135 HP fraud hotline 79 HP ImageREt 3600 62 HP ToolboxFX about 67 Alerts tab 67 density settings 73 description 22 downloading 22 E mail alerts tab 69 Help tab 67 Microsoft Office Basic Colors palette printing 60 Network Settings tab 67 opening 67 Print Quality Troubleshooting page 119 Print Settings tab 67 Product information tab 67 Status tab 67 supported browsers 22 supported operating systems 22 System Settings tab 67 System Setup tab 73 HP Universal Print Driver 18 HP Web Jetadmin 21 humidity specifications 138 Illegal Operation errors 123 image quality arch
52. A tray is configured for the media type and size that the print job is requesting but that tray is empty Load the correct media into the tray or press the OK button to use media in a different tray Load tray 1 plain SIZE Cleaning Mode OK to start The product is ready to process the cleaning operation Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray 1 lt TYPE gt SIZE XN S SIS No trays are configured for the media type and size that the print job is requesting Load the correct media into Tray 1 or press the OK button to use media in a different tray Manual duplex Load tray X press OK The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed TYPE SIZE Press OK for available media v The product is set for manual feed mode Press the OK button to clear the message or load the correct media into Tray 1 Memory is low Press OK Try again later or turn off amp on v The product memory is almost full Press the OK button to finish the job or press the cancel button to cancel the job Break the job into smaller jobs that contain fewer pages For information about increasing the produ
53. Colors ssssseen mene 61 Der aezcoleoi c 62 HP ColorSphere toner ete pedet due e d ped ee nn bea Pax RA de genu ded da n EAD E ERA du 62 HP ImageREt 3600 erreina aie nennen nennen erinnern sienne nns 62 ENWW Media selectiori 3 ere ec e terze o Du eto vi ados e een aed oen le ra Maa Nd dR D MADDEN tue 62 eden v ane 62 Standard red green blue SRGB sss nennen nennen enn 62 9 Manage and iialltelhi socrii haea eaaa ARAE SAN ERRLIS A E NSEEREESA HEX3ERERUASXEEUAMERRETRUNXA REN ER MARSEERO EEA 65 Information pages o re a eret eei oe e ku ER o ee ERRARE eR Rea Pe ovine nea 66 AP TOOIDOXE X Mu rrr 67 Open AP TOOIbOXFX zapasu iana a aa M 67 RIP 68 VT OG ean atte E 68 IC EM ved niwadiec viaunadeceyedd edenucsa le doeedacencdecavevedsaudag EE EAE aaa 69 Setup Status Alerts eco t pisa tae Waa saaeddcwadeastanneddcaddensnaaadedadeanas 69 Set up E mail Alerts cc ccc ccecec cee ee cece eee e cette eet eee eaeeaaeaaaaeaaaaaaeaaeeaaecaeeeeeeeeeeees 69 Product InfOrtmiathOns cisia siecteaectetsesies a a teases AE E Ea E a 69 iiec p Aa a aar AeA a AAEE 69 llb 70 SYSTEM SSUUINGS x 71 Device Information ssssssssssssssssseseeemn eere nennen
54. ES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 130 Appendix B Service and support ENWW Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchas
55. OK to print appears on the control panel display 5 Right arrow button Use this button to navigate through the menus or to increase a value that appears on the display 6 Cancel button 9 Press this button to cancel a print job whenever the attention light is blinking or to exit the control panel menus 7 Ready light green The Ready light is on when the product is ready to print It blinks when the product is receiving print data 8 Attention light amber The Attention light blinks when the product requires user attention Chapter 2 Control panel ENWW Control panel menus Use the menus 1 Press the OK button to open the menus 2 Press the left arrow or right arrow button to navigate through the listings 3 Press the OK button to select the appropriate option An asterisk appears next to the active selection 4 Press the back arrow to scroll back through the submenus 5 Press the cancel button X to exit the menu without saving any changes The sections that follow describe the options for each of the main menus e Reports menu on page 9 System Setup menu on page 11 e Network Configuration menu on page 15 e Service menu on page 14 Reports menu ENWW Use the Reports menu to print reports that provide information about the product Menu item Description Demo Page Prints a color page that demonstrates print quality Menu Structure Prints a map of the con
56. PED d eee EOD eai de deed d 19 Change printer driver settings for Windows ssssssnnne emnes 19 Install the Windows software sssssssssssssssseseeeeeeee nennen nnn EA AA a sensns sinere nnns 20 Software installation types for Windows ssssssee emen 20 Remove software for Windows ssssssssssssssseeeeeeee eer eer e eren nennen nnne nennen 20 Supported UIDI RE 21 HP Web Jetadmin sesssssssssssssesseeeeeeernnr eren nennen nnne errt er nn nennen nnne 21 Embedded Web Server icc iet onte Rx teet De Uo RE aadeeaedacnacdiduelors abides uae sa REOR RE 21 HP TOOIDOXFX S 22 Other Windows components and utilities sesessssssesemH 22 ENWW 4 Use the product with Macintosh uueeeeeeeeee eese erre nennen nennen nnne n nnn n nnn nenne mu usns aa nn nana r eran nas esas nuns 23 Software for Macintosh ssion aa aaa aaa a aa a aaa a aaia aai 24 Supported operating systems for Macintosh eeeeeeeeeeceeeeeeceeecaeeceeeceeeeeeeeeeeeeeeess 24 Supported printer drivers for Macintosh ssssssssssssseeeeeee 24 Remove software from Macintosh operating systems ssseee 24 Priority for print settings for Macintosh ssssssse mee 24 Change printer driver settings for Macintosh es
57. Recommended action Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Service error Turn off then on An incompatible DIMM is installed 1 Turn the product power off 2 nstall a DIMM that the product supports See Service and support on page 129 for a list of supported DIMMs See Install memory and font DIMMs on page 84 for DIMM installation instructions 3 Turn the product on If the message persists contact HP support Color in wrong position A print cartridge is installed in the incorrect slot Be sure that each print cartridge is in the correct slot From front to back the print cartridges are installed in this order black cyan magenta yellow Supply Very Low The System Setup menu item At Very Low is set to Continue You can continue printing until you notice a decrease in print quality Actual cartridge life remaining may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended See System Setup menu on page 11 Device error Press OK An internal error occurred Press the OK button to resume the job Front door open The product front door is
58. To determine if the fuser has a problem open the HP ToolboxFX and print the print quality diagnostics page See Open HP ToolboxFX on page 67 Contact HP Customer Care See Service and support on page 129 or the support flyer that came in the box A print cartridge may have a problem To determine which cartridge has a problem open the HP ToolboxFX and print the print quality diagnostics page See Open HP ToolboxFX on page 67 Marks repeatedly appear at even intervals on the unprinted side of the page The printed page contains misformed characters ZNaBpcc ZNaBpcc ZNaBIocc AAaBocc AaBbcc ZNaBbcc Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the product on page 88 The fuser might be damaged or dirty To determine if the fuser has a problem open the HP ToolboxFX and print the print quality diagnostics page See Open HP ToolboxFX on page 67 Contact HP Customer Care See Service and support on page 129 or the support flyer that came in the box The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers If characters are incorrectly formed so that they produce a wavy effect you may need to calibrate the product or the laser scanner might need servi
59. Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred 132 Appendix B Service and support ENWW Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the
60. Tray 2 e X Optional 500 sheet input tray Tray 3 e Hi Speed universal serial bus USB 2 0 port Network models e Prints up to 20 ppm on letter size and A4 size media e 100 sheet multipurpose tray Tray 1 and 250 sheet input tray Tray 2 e X Optional 500 sheet input tray Tray 3 e Hi Speed universal serial bus USB 2 0 port e Built in 10 100 Base T network port with IPv4 IPvG Duplex models e X Prints up to 10 ppm on letter size and A4 size media e 100 sheet multipurpose tray Tray 1 and 250 sheet input tray Tray 2 e Optional 500 sheet input tray Tray 3 e Hi Speed universal serial bus USB 2 0 port e Built in 10 100 Base T network port with IPv4 IPv6 e X Automatic duplexer Chapter 1 Product basics ENWW Environmental features Duplex Save paper by using duplex printing as your default print setting Recycling Reduce waste by using recycled paper Recycle print cartridges by using the HP Planet Partners return process See HP LaserJet print supplies on page 141 For more information about recycling go to www hp com recycle Energy savings Save energy by initiating sleep mode for the product HP Smart Web printing Use HP Smart Web printing to select store and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen It gives you the control you need for printing meaningful information while minimizing waste Job storage Use the job storage
61. User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comp
62. ade the product firmware download the firmware update file from www hp com go ljcp5220series software and save the file to your network or personal computer Refer to the product install notes for instructions on how to install the firmware update file on the product ENWW Firmware updates 89 90 Chapter9 Manage and maintain ENWW 10 Solve problems e Basic troubleshooting checklist e Interpret control panel and status alert messages e Restore factory settings e Clear jams e Solve image quality problems e Solve performance problems e Product software problems e Solve common Windows problems e Solve Macintosh problems ENWW 91 Basic troubleshooting checklist If you are experiencing problems with the product use the following checklist to identify the cause of the problem e Is the product connected to power e Is the product on e l sthe product in the Ready state e X Are all necessary cables connected e A Are genuine HP supplies installed e Were recently replaced print cartridges installed correctly and was the pull tab on the cartridge removed For additional information about installation and setup see the getting started guide If you cannot find solutions to problems in this guide go to wvww hp com support ljcp5220series Factors that affect product performance Several factors affect the time it takes to print a job e Maximum product speed measured in pages per m
63. age code 3 Delete the GZ file for this product 4 Repeat steps 2 and 3 for each language folder Mac OS X V10 5 1 Browse to the following folder Library Printers PPDs Contents Resources 2 Delete the GZ file for this product Priority for print settings for Macintosh Changes to print settings are prioritized depending on where the changes are made 4 NOTE The names of commands and dialog boxes might vary depending on your software program e X Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Printdialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box 24 Chapter4 Use the product with Macintosh ENWW e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change printer driver settings for Macintosh Change the settings for all print jobs until the software program
64. aged replace the cartridge e 10 1001 cyan supply memory is missing Verify that the cartridge is installed in the correct location e 10 1002 magenta supply memory is missing Remove and reinstall the cartridge and then power cycle e 10 1003 yellow supply the product memory is missing If the error is with a color cartridge try swapping it with a different color cartridge in the tray If the same message appears then there is an engine problem If a different 10 10 XX message appears replace the cartridge 10 XXXX Supply error v The supply memory for one ofthe Reinstall the print cartridge print cartridges cannot be read or is missing Turn the product off and then on e 10 0000 black supply If the problem is not solved memory error replace the cartridge 10 0001 cyan supply memory error e 10 0002 magenta supply memory error e 10 0003 yellow supply memory error ENWW Interpret control panel and status alert messages 93 Control panel message Status alert Description Recommended action 49 Error Turn off then on The product experienced an internal error Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 50 X Fuser error v4 Turn off
65. aks in only one color This is most likely a cartridge issue Remove the cartridge and look for debris on it If no debris is found and the defect continues after the cartridge is reinstalled replace the cartridge Streaks in all colors in same location Clean the printer and call for service if the problem continues Repeating defect in multiple colors Repeating dot in multiple colors If the dot repeats at roughly 57 or 58 mm run a cleaning page to clean fuser and run several white pages of paper to clean the roller If defect does not repeat at 57 or 58 mm replace the cartridge of the color of the dot Repeating band in multiple colors Contact HP Support Single dot or Single band in one color Print three or four additional troubleshooting pages If the band or dot is only in one color on most of the pages replace the cartridge of that color If the band or dot moves to a different color contact HP Support For more troubleshooting information try the following See Solve image quality problems on page 112 in this guide Go to www hp com support ljcp5220series Contact HP Customer Care See Service and support on page 129 Solve image quality problems 119 Print the print quality troubleshooting page 1 Open HP ToolboxFX See Open HP ToolboxFX on page 67 2 Click the Help folder and then click the Troubleshooting page 3 Click the Print button and then follow the directions on the printed pages Optimize
66. already passed through a printer or copier Do not use media that has been previously printed on or copied An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Load trays on page 46 The media is skewed The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together Remove the media flex it rotate it 180 degrees or flip it over Reload the media into the input tray NOTE Do notfan paper Fanning can create static electricity which can cause paper to stick together The media is removed before it settles into the output bin Wait until the page completely settles in the output bin before removing it The paper is too heavy Do not use paper that exceeds the supported weights for the input tray See Supported paper types and tray capacity on page 43 Do not use paper that exceeds the supported weight for automatic duplex printing See Supported paper sizes for duplex printing on page 44 The media is in poor condition Replace the media The internal rollers from the tray are not picking up the media Remove the top sheet of media If the media is too heavy it might not be picked from the tray See Supported paper types and tray capacity on page 43 The
67. and older Service menu Use this menu to restore default settings clean the product and activate special modes that affect print output Menu item Sub menu item Description Cleaning Page Use this option to clean the product if you see toner specks or other marks on the printed output The cleaning process removes dust and excess toner from the paper path When you select this item the product prompts you to load plain paper in Tray 1 and then press the OK button to start the cleaning process Wait until the process is complete Discard the page that prints Cleaning Mode Use this option to clean the bottom side of the scanner glass USB Speed High Sets the USB speed to High or Full For the product to actually operate at high speed it must have high speed enabled and Full be connected to an EHCI host controller that is also operating at high speed This menu item also does not reflect the current operating speed of the product The default setting is High Less Paper Curl Off If printed pages are consistently curled use this option to set the product to a mode that reduces curl On The default setting is Off Archive Print Off If you are printing pages that will be stored for a long time use this option to set the product to a mode that reduces toner On smearing and dusting The default setting is Off Restore Defaults Yes Sets all customized settings to the factory default values No 14 C
68. ange the PostScript defaults for the product Support button Provides a link to the product support page The Support button can be password protected Shop for Supplies button Provides a link to a page where you can order supplies for the product The Shop for Supplies button can be password protected NOTE The Networking System and Print tabs can be password protected see Set password on page 69 Networking tab Provides the ability to change network settings from your computer Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network NOTE The Networking System and Print tabs can be password protected see Set password on page 69 78 Chapter9 Manage and maintain ENWW Manage supplies Supplies life In June 2006 the International Organization for Standardization ISO published the ISO IEC 19798 toner cartridge yield standard for color laser printers HP actively participated in developing this standard and enthusiastically supports its industry wide use The standard addresses a broad range of important factors that affect yield and yield measurement including the test document print job size print quality modes end of life determination sample size and environmental conditions A broadly adopted standard of this rigor represents a breakthrough in giving customers yield information that can be accurately compared Specific ca
69. any potential obstruction 4 Pushin the cartridge tray and close the door If the message persists contact HP support Turn off then on The product has experienced an internal error Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 X Fan error Turn off then on The product has experienced a problem with its internal fan Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support Turn off then on The product has experienced a problem with one of the motors Turn the product power off wait atleast 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support Interpret control panel and status alert messages Control panel message 79 Error Turn off then on Description The product has experienced an internal firmware error
70. b 28 watermarks 27 matching colors 60 material restrictions 142 Material Safety Data Sheet MSDS 143 media curl settings 9 curled troubleshooting 116 custom size Macintosh settings 26 default settings 9 72 first page 26 HP ToolboxFX settings 67 pages per sheet 27 specification guide 128 supported sizes 41 wrinkled 116 media jams See jams memory adding 84 enabling 87 errormessages 97 included 2 installing 84 specifications 4 verifying installation 88 menus control panel map printing 9 Network Configuration 9 Reports 9 Service 9 System Setup 9 using 9 mercury free product 142 messages control panel 68 Microsoft Office Basic Colors palette printing 60 misprint error message 98 model number 6 multiple pages per sheet Windows 44 N n up printing Windows 44 network configuration page 9 configuring 33 DHCP 34 embedded Web server accessing 76 gateways 35 IP address 34 35 models supporting 2 operating systems supported 30 password setting 69 product discovery 31 protocols supported 31 settings 9 settings report 9 TCP IP 34 Network Configuration menu 9 network port connecting 29 locating 6 type included 4 network services setting IPv4 IPv6 36 Network Settings tab HP ToolboxFX 67 network summary report 33 Index 151 Networking tab embedded Web server 78 networks subnets 34 Neutral Grays 58 non HP supplies 79 O on off button 5 online support 135 operating environment spec
71. ce Verify that the problem also occurs on the configuration page If so contact HP Customer Care See Service and support on page 129 or the support flyer that came in the box ENWW Solve image quality problems 115 Problem Cause Solution The printed page is curled or wavy The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The Service menu item Less Paper Curl is set to Off Use the control panel menus to change the setting See Control panel menus on page 9 The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Both high temperature and humidity can cause paper curl Check the product environment Adjust curl modes from the control panel HP ToolboxFX or the EWS Text or graphics are skewed on the printed page The media might be loaded incorrectly Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load trays on page 46 The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The printe
72. cocina CER EE Doc E eed chess Ea CB KL ated FERA SE dd kes 137 PhysicCal SPeCiiCatlOnS tcc c 138 Power consumption electrical specifications and acoustic emissions essesssssss 138 Environmental specifications ssssssssssssesseseseeeeeee m nnne nnne EEEE EE nnne nnns 138 Appendix D Regulatory information rire css cesses ee ee Ere bore uae FE rero ecw es 139 FOCregulations M M 140 Environmental product stewardship program ssssssssssssssseeeeenenme meet 141 Protecting the environment cce eet tacta c tet ae vote ae e ev ctu x pev Dena Dd dn ducunt 141 Ozone production saiae niarainn a ERRARE R AGER REN eR e Ro sauaedneabbansssenddcesatensenadess 141 Power consumption cese ties ee era iit t Pere E HR ERE Eu aed erret eee dre de exe eerta gie rto 141 Toner consumption ee ee 141 m raullp c 141 Eie s4 141 HP LaserJet print supplies ssssssssssssseseeneeneneenn nennen nnne 141 Return and recycling instructions sssssssseneneenem eene 142 United States and Puerto Rico c ceceeceecceeeeeeeeeeeeeeeeeeeecaaeaaecaeeeeeeeeeeeeess 142 Multiple returns more than one cartridge sssssse 142 SINGIS reS E 142 Shipping ES 142 Mei R MUS 142 Material reStricthonms 5 set
73. ct if the product is connected using a USB cable Click the Utility button when using a USB connection to access the EWS though the Web browser Use the EWS to perform the following tasks e View the product status and change product settings e View and change network settings for the product e Print information pages for the product e View the product event log Software for Macintosh 25 Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse Create a printing preset 1 On the File menu click Print 2 Select the driver 3 Select the print settings 4 In the Presets box click Save As and type a name for the preset 5 Click OK Use printing presets 1 On the File menu click Print 2 Selectthe driver 3 In the Presets box select the printing preset that you want to use amp NOTE To use printer driver default settings select Standard Resize documents or print on a custom paper size You can scale a document to fit on a different size of paper 1 On the File menu click Print 2 Open the Paper Handling menu 3 Inthe area for Destination Paper Size select Scale to fit paper size and then select the size from the drop down list 4 f you want to use only paper that is smaller than the document select Scale down only Print a cover page You can print a separate cove
74. ct memory see Install memory and font DIMMs on page 84 ENWW Interpret control panel and status alert messages 97 Control panel message Misprint Press OK Status alert v Description Print media has been delayed as it moves through the product Recommended action Press the OK button to clear the message Non HP supply in use A non HP supply is installed This message is temporary and will disappear after several seconds If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty Print failure Press OK alternates with If error repeats turn off then on lt The product cannot process the page Press the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open The product rear door is open Close the door Remove shipping locks from lt color gt cartridge A print cartridge shipping lock is installed Be sure that the print cartridge shipping lock has been removed Remove shipping locks from all cartridges A print cartridge shipping lock is installed on one or more print cartridges Be sure that each print cartridge shipping lock has been removed Remove shipping material from rear door Th
75. d page contains wrinkles or creases The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load trays on page 46 Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser printers 116 Chapter 10 Solve problems ENWW Problem Cause Solution An image that appears at the top ofthe Software settings might affect image In your software program change the page in solid black repeats farther printing tone darkness of the field in which the down the page in a gray field repeated image appears In your software program rotate the AaBbCc whole page 180 to print the lighter image first The order of images printed might affect Change the order in which the images printing are printed For example have the lighter image at the top of the page and the darker image farther d
76. e Wait for the fuser to cool before handling it 1 Open the right door 2 If paper is visible entering the bottom of the fuser gently pull downward to remove it A CAUTION Do not touch the rollers Contaminates can affect print quality 3 If paper is jammed inside the right door gently pull the paper to remove it ENWW Clear jams 103 4 fjammed paper is present in the duplex path gently pull the paper straight out to remove it 6 Paper could be jammed inside the fuser where it would not be visible Open the fuser to check for jammed paper inside 104 Chapter 10 Solve problems ENWW A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it a Lift the green tab on the left side of the fuser to open the fuser jam access door If paper is jammed inside the fuser gently pull it straight out to remove it If the paper tears remove all paper fragments A CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled b If paper is not visible in the fuser paper might be jammed underneath the fuser To remove the fuser grasp the fuser handles lift up slightly and pull straight out ENWW Clear jams 105 c If jammed paper is present in the fuser cavity gently pull the paper straight out to remove it d Reinstall the fuser 7 Clos
77. e orientation a In the Orientation area click Portrait or Landscape b To print the page image upside down click Rotate by 180 degrees Obtain support and product status information To perform the following tasks open the printer driver and click the Services tab How dol Steps to perform Obtain support information for the product and order supplies In the Internet Services drop down list select a support online option and click Go Set advanced printing options To perform the following tasks open the printer driver and click the Advanced tab How do I Steps to perform Select advanced printing options In any of the sections click a current setting to activate a drop down list so you can change the setting Change the number of copies that are printed Open the Paper Output section and then enter the number of copies to print If you select 2 or more copies you can select NOTE If the software program that you are using does not the option to collate the pages provide a way to print a particular number of copies you can change the number of copies in the driver Changing this setting affects the number of copies for all print jobs After your job has printed restore this setting to the original value Print colored text as black rather than as shades of gray a Open the Document Options section and then open the Printer Features section b In the Print All Text as Black drop down list selec
78. e price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Print cartridge limited warranty statement 131 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively
79. e the right door 106 Chapter 10 Solve problems ENWW Clear jams in the output bin area 1 If paper is visible from the output bin grasp the leading edge and remove it 2 If jammed paper is visible in the duplex output area gently pull it to remove it Clear jams in Tray 1 1 Ifjammed paper is visible in Tray 1 clear the jam by gently pulling the paper straight out Press the OK button to clear the message ENWW Clearjams 107 2 If you cannot remove the paper or if no jammed paper is visible in Tray 1 close Tray 1 and open the right door 3 If paper is visible inside the right door gently pull the trailing edge to remove it 4 Gently pull the paper out of the pick up area 108 Chapter 10 Solve problems ENWW 5 Close the right door Clear jams in Tray 2 A CAUTION Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray which might cause another jam Be sure to clear jams before opening the tray 1 Open Tray 2 and make sure that the paper is stacked correctly Remove any jammed or damaged sheets of paper 2 Close the tray ENWW Clearjams 109 Clear jams in the optional 500 sheet paper and heavy media tray Tray 3 1 Open Tray 3 and make sure that the paper is stacked correctly Remove any damaged or jammed sheets of paper 110 Chapter 10 Solve problems ENWW Clear jams in the lower right door Tray 3 1 Open t
80. e tray 4 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray 48 Chapter 6 Paper and print media ENWW 7 ENWW Print tasks e Cancel a print job e Use features in the Windows printer driver 49 Cancel a print job You can stop a print request by using the product control panel or using your software program For instructions on how to stop a print request from a computer on a network see the online Help for the specific network software Gf NOTE It can take some time for all printing to clear after you have canceled a print job Cancel the current print job at the product control panel Press the cancel button on the control panel Gf NOTE Ifthe print job has proceeded too far you might not have the option to cancel it Cancel the current print job from the software program A dialog box might appear briefly on the screen giving you the option to cancel the print job If several requests have been sent to the product through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions about canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 2000 XP or Vista delete the print job there For Windows 2000 Windows XP or Windows Vista click Start and t
81. e two shipping locks have not been removed from the rear roller Open the rear door and remove the shipping locks Replace lt color gt cartridge NI STONI SIS The product can be configured to stop when the supply level is very low The supply might still be able to produce acceptable print quality Replace the cartridge if print quality is no longer acceptable See Change print cartridges on page 81 Replace supplies x More than one supply item is low Check the supply level gauges on the control panel or if possible print a supplies status page to determine which cartridges are low See Information pages on page 66 See Supplies and accessories on page 127 for more information Right door open The product right door is open Close the door Rotate paper by 90 degrees in tray X NIS 98 Chapter 10 Solve problems The paper in the indicated tray is loaded incorrectly Open the tray rotate the media to the correct orientation and then close the tray ENWW Control panel message Status alert Description Recommended action Unexpected size in tray v The product has detected print Load the correct media into the media in the tray that does not tray or configure the tray for the Load lt size gt press OK match the configuration for the size that you have loaded See tray Load trays on page 46 Used lt color gt Cartridge in use 4 A used prin
82. eavy paper that is approved for use in laser printers and meets the weight specifications for this product Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product Glossy or coated paper e Use only glossy or coated paper that is approved for use in laser printers Do not use glossy or coated paper designed for use in inkjet products ENWW Special paper or print media guidelines 45 Load trays Load Tray 1 1 Open Tray 1 2 If loading long sheets of media pull out the extension tray 46 Chapter6 Paper and print media ENWW 3 Extend the paper guides fully callout 1 and then load the media stack into Tray 1 callout 2 Adjust the paper guides to the size of the paper Gf NOTE Place the media into Tray 1 with the side to be printed on face down and either the top rotated media or right edge toward the product Load Tray 2 or 3 1 Pull the tray out of the product 2 Slide open the paper length and width guides ENWW Loadtrays 47 3 Place the paper face up in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper NOTE The following sizes should not be rotated letter A4 Executive and B5 JIS Load those media types so that the long edge is against the right side of th
83. ed paper types and tray capacity 43 Media type Dimensions Weight Capacity Paper orientation Labels A4 or Letter Thickness up to 0 23mm Tray 1 up to 10 mm Side to be printed on face 9 mils 0 4 in down with the top edge at the back of the tray Envelopes e COM 10 Up to 90 g m 24 Ib Tray 1 upto 10 envelopes Side to be printed on face down with the stamp end e Monarch at the back of the tray e DL e C5 e B5 Postcards or index cards 100 x 148 mm Tray 1 up to 10 mm Side to be printed on face 3 9 x 5 8 in 0 4 in down with the top edge at the back of the tray 1 The product supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on media weight and thickness and environmental conditions 3 Smoothness 100 to 250 Sheffield Supported paper sizes for duplex printing e Minimum 148 x 182 mm 5 8 x 7 1 in e Maximum 320 x 450 mm 12 6 x 18 in NOTE For automatic duplexing do not load paper that is heavier than 105 g m 28 Ib bond Use manual duplexing to print on heavier paper For information about manual duplexing see Set document finishing options on page 52 for Windows or Print on both sides manually on page 28 for Mac 44 Chapter6 Paper and print media ENWW Special paper or print media guidelines This product supports printing on special media Use the following guidelines to obtain satisfactory r
84. eeeeeeeeeenteeees 51 Set document effects ccecceececsccecceeeeeeeee teeta ecaeaeeanaaeceeeeeeeeeeeeeeeesgeeaaaeeasansaeeeeeeeeeeees 51 Set document finishing options sssrinin saranin eee eniT VRANA EENAA SA R 52 Manually printing on both sides ssmm mm 52 Print a booklet er 54 Print multiple pages per sheet sssssssssssssssseseneenneen ene 54 Select page orientation tete tiet tne dh Ra Ra Ra ea CHAR Rude dava RR RA Ens 54 Obtain support and product status information ssssssssssseee 54 Set advanced printing options ssssssssssssssssessese esee mener nnne nnne 54 8 Color for WIDnHOWS uiis HO XRODAEREEEEET DRE RH RREMSIRLI EFT AIQUET RSTIRI RE MURS MRIEMSS ITA MITIS 57 Manage Color TEE 58 PUE 58 Print in Grayscale niei rtl est o led eame ia esser teta lagu eruta det in asap 58 Manual color adjustment eresien iaaa teet iter tecti ev a Lec caa Edd eta a Due 58 Manual color options ssssssssssssssesseeeeeee rene enne nnne nennen 58 Color themes 5 nee iaeeterecie ao eere ERU ERIRR TN e ERETAC AO CEE CFTE REXEEE AE Cede EXC RR FEE aetna 58 MEWeikeerz c a a 60 Match colors using the Microsoft Office Basic Colors palette ssssssssss 60 Match colors using the HP Basic Color Match tool sssseee 60 Match colors using View Custom
85. een subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDI
86. efore the DIMM installation The DIMM might not be installed correctly Repeat the installation procedure Or The DIMM may be defective Try a new DIMM Clean the product During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these problems Clean the product using HP ToolboxFX 1 2 3 Open HP ToolboxFX See Open HP ToolboxFX on page 67 Click the System Settings folder and then click the Service page In the area for Cleaning Mode click the Start button to begin the cleaning process The product processes a single page and then returns to the Ready state when the cleaning process is complete Clean the product using the control panel 1 2 3 4 Chapter 9 Press the OK button to open the menus Press the arrow buttons to highlight the Service menu and then press the OK button Press the arrow buttons to highlight the Cleaning Mode menu and then press the OK button Follow the control panel instructions to complete the process Manage and maintain ENWW Clean the product using the embedded Web server 1 Open the embedded Web server 2 Click the System tab 3 Click the Service menu 4 Click the Start button 5 Follow the product control panel instructions to complete the process Firmware updates To upgr
87. en light and dark colors increase the Contrasts setting e A Highlights Highlights are colors that are nearly white To darken highlight colors increase the Highlights setting This adjustment does not affect midtone or shadow colors e Midtones Midtones are colors that are halfway between white and solid density To darken midtone colors increase the Midtones setting This adjustment does not affect highlight or shadow colors e Shadows Shadows are colors that are nearly solid density To darken shadow colors increase the Shadows setting This adjustment does not affect highlight or midtone colors Paper Types Use these options to configure print modes that correspond to the various media types To reset all modes to factory default settings select Restore modes TD E NOTE You must click Apply before your changes take effect Extended Print Modes Use these options to configure the product extended fuser modes to enhance print quality System Setup Use these system settings to configure miscellaneous print settings These settings are not available on the control panel Ef NOTE You must click Apply before your changes take effect Save Restore Settings Save the current settings for the product to a file on your computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time ENWW HP ToolboxFX 73 Product Security Set a password to
88. ennes 123 Solve Macintosh problems de ict entere teen teen ea e an pb ta ee uae a Pu URN E RATER ARRA aa laaa 124 Solve problems with Mac OS X c ccceccccceeeeeeeeeeeeeeeeeeeaeaaeaeeeeeeeeeeeeeeseesecnaeaaeeaeeeeeeeeeess 124 Appendix A Supplies and accessories e ececesesseseeeeeeee eene enne nnns nahen nnn hn aan aa nsus nsa s nua sensor r annt 127 Order parts accessories and supplies sssssssssssssssssseeneeeeenen enne 128 Part numbers mee 128 ENWW vii viii Appendix B Service and support eeeeeeeeieieeeeeeeeeee enne nenne nennen nnnnnn nune nana a snas nsns asa sera sonar n anann 129 Hewlett Packard limited warranty statement ssssssssesssseee enne 130 Print cartridge limited warranty statement ssssssesseenne eene nennen 131 End User License Agreement ssssssssssssseeeee eene ennemi nennt nee nnne enne nnne nnns 132 Customer self repair warranty service ssssssssssssseneeee eene emen nennen nennen ener 134 Customer s pport C 135 Repack the PrOGUet ece eere eere ecd ecran x n HE ERR ARR Ee CHREREUR UE aaa badada GENER AER aKa Ea GERM da ag ee 135 Service information TOM s eae era ine ea neu cepa et aea en ea eee teda XY FEE Ene rne eat eo Ee ERR cats bus 136 Appendix C Specifications iude ade eccesso amie Seman
89. er Edition e Windows Vista 32 bit e Windows Vista 64 bit e Windows Vista Server 2008 32 bit e Windows XP Service Pack 2 e Windows XP 64 bit Service Pack 1 e Windows Server 2003 Service Pack 1 e Windows 2000 Service Pack 4 Remove software for Windows 1 Click Start and then click All Programs 2 Click HP and then click HP Color LaserJet CP5220 Series printer 3 Click Uninstall and then follow the onscreen instructions to remove the software 20 Chapter3 Software for Windows ENWW Supported utilities HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetadmin by using a supported Java enabled Web browser such as Microsoft Internet Explorer or Netscape Navigator by navigating to the HP Web Jetadmin host Embedded Web server ENWW The product is equipped with an embedded Web server which provides access to information about the network connected product and network activities This information appears in a Web browser such as Microsoft Internet Explorer Netscape Navigator Apple Safari or Firefox The embedded Web server resides on the product It is not
90. er monitor might differ from the product output See Match colors on page 60 If extremely light colors or extremely dark colors on screen are not printing your software program might interpret extremely light colors as white or extremely dark colors as black If possible avoid using extremely light or extremely dark colors The media might not meet HP specifications The media might be too rough Use a different paper such as high quality paper that is intended for color laser printers Use a smooth paper or print media such as a high quality paper that is made for color laser printers Generally smoother media produces better results ENWW Use HP ToolboxFX to troubleshoot print quality problems Ef NOTE Before proceeding print a Supplies status page to see the approximate number of pages remaining for each print cartridge See Information pages on page 66 ENWW From the HP ToolboxFX software you can print a page that helps identify whether a specific print cartridge is causing the problem or if the problem is with the product itself The print quality troubleshooting page prints five bands of color which are divided into four overlapping sections By examining each section you can isolate the problem to a particular cartridge Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta This page helps identify four general issues Stre
91. ery Low menu is set to Continue the product automatically continues printing when a print cartridge reaches the recommended replacement level The Supply Very Low message appears while a print cartridge is being used in continue at very low mode Enable or disable the continue at very low feature from the control panel 1 On the control panel press the OK button 2 Use the arrow buttons to select the System Setup menu and then press the OK button 3 Use the arrow buttons to select the At Very Low menu and then press the OK button 4 Use the arrow buttons to select the Black Cartridge menu or the Color Cartridge menu and then press the OK button 5 Select one of the following options e Select the Continue option to enable the continue at very low feature e Select the Stop option to disable the continue at very low feature e Select the Prompt option to prompt the user to continue before the product will print the job e Select the Print Black option Color Cartridge menu only to force the product to print with only the black cartridge when one of the color cartridges reaches very low status 80 Chapter9 Manage and maintain ENWW Change print cartridges When a print cartridge approaches the end of its estimated useful life the control panel displays a message recommending that you order a replacement The product can continue to print using the current print cartridge until the control panel displays a message instructing you
92. es no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready and Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the print cartridge Paper use This product s manual optional automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing t
93. esults When using special paper or print media be sure to set the type and size in the printer driver to obtain the best results A CAUTION HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper could damage the product Media type Do Do not Envelopes e Store envelopes flat Do not use envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope Do not use envelopes that have clasps snaps windows or coated e Use peel off adhesive strips that linings are approved for use in laser printers Do not use self stick adhesives or other synthetic materials Labels e Use only labels that have no Do not use labels that have wrinkles exposed backing between them e Use labels that lie flat e Use only full sheets of labels or bubbles or are damaged Do not print partial sheets of labels Transparencies s Use only transparencies that are approved for use in laser printers e Place transparencies on a flat surface after removing them from the product Do not use transparent print media not approved for laser printers Letterhead or preprinted forms e Use only letterhead or forms approved for use in laser printers Do not use raised or metallic letterhead Heavy paper e Use only h
94. features to manage print jobs By using job storage you activate printing while you are at the shared product eliminating lost print jobs that are then reprinted ENWW Environmental features 3 Product features Print Prints up to 20 pages per minute ppm on letter size and A4 size media Prints at 600 x 600 dots per inch dpi with Image REt 3600 text and graphics Includes adjustable settings to optimize print quality Offers automatic duplexing duplex models only Memory Includes 192 megabyte MB random access memory RAM Supported operating systems Windows Vista Starter Edition 32 bit and 64 bit Windows Vista Server 2008 32 bit Windows XP 32 bit Service Pack 2 Windows XP 64 bit Service Pack 1 Windows Server 2003 Service Pack 1 Windows 2000 Service Pack 4 Mac OS X v10 3 v10 4 v10 5 and v10 6 Paper handling Tray 1 multipurpose tray holds up to 100 sheets of print media or 10 envelopes Tray 2 holds up to 250 sheets of print media Optional Tray 3 holds up to 500 sheets of print media Output bin holds up to 250 sheets of print media Printer driver features ImageREt 3600 has been improved for this product The improvements offer trapping technologies greater control over dot placement and more precise control of toner distribution within a dot These new technologies result in high quality printing with smooth colors Interface connections Includes a Hi Speed USB 2 0 p
95. ff the color management in the software program and allow the product to manage the color space None sets the product to print RGB data in raw device mode To render photographs correctly when this option is selected you must manage color in the program in which you are working or in the operating system Manage color 59 Match colors For most users the best method for matching colors is to print SRGB colors The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor e Print media e X Printer colorants inks or toners for example e X Printing process inkjet press or laser technology for example e Overhead lighting e Personal differences in perception of color e Software programs e Printer drivers e Computer operating systems e Monitors e Video cards and drivers e Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors Match colors using the Microsoft Office Basic Colors palette You can use HP ToolboxFX to print a palette of the Microsoft Office Basic Col
96. hapter2 Control panel ENWW Network Configuration menu Use this menu to establish network configuration settings NOTE This menu appears on network models only Menu item Sub menu item Description TCP IP Configuration Automatic Select the Automatic option to automatically configure all the TCP IP settings Manual Select the Manual option to manually configure the IP address subnet mask and default gateway The default setting is Automatic Auto Crossover On This item is used when you are connecting the product directly to a personal computer using an Off Ethernet cable you might have to set this to On or Off depending on the computer being used The default setting is the On option Network Services IPv4 This item is used by the network administrator to limit the network services available on this product IPv6 On Off The default setting for all items is On Show IP address No No The product IP address will not appear on the control panel display Yes Yes The product IP address will appear on the control panel display alternating between supplies information and the product IP address The IP address will not be displayed if an error condition exits The default setting is No Link Speed Automatic default Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half Restore Defaults Press the OK button t
97. he File menu click Print 3 On the Finishing menu select Manually Print on 2nd Side 4 Click Print Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half 5 Go to the printer and remove any blank paper that is in tray 1 6 Insert the printed stack face up with the bottom edge feeding into the printer first in tray 1 You must print the second side from tray 1 7 f prompted press the appropriate control panel button to continue Set the color options Use the Color Options pop up menu to control how colors are interpreted and printed from software programs 1 Click Show Advanced Options 2 Adjust the individual settings for text graphics and photographs Use the Services menu If the product is connected to a network use the Services menu to obtain product and supply status information 1 On the File menu click Print 2 Open the Services menu 28 Chapter4 Use the product with Macintosh ENWW 5 Connectivity ENWW Supported network operating systems USB connection Supported network protocols Configure the product on the network 29 Supported network operating systems The following operating systems support network printing Windows Vista Starter Edition 32 bit and 64 bit Windows Vista Server 2008 32 bit Windows XP 32 bit Service Pack 2 Windows XP 64 bit Service Pack 1
98. he lower right door 2 If paper is visible gently pull the jammed paper up or down to remove it 3 Close the lower right door ENWW Clear jams 111 Solve image quality problems Occasionally you might encounter problems with print quality The information in the following sections helps you identify and resolve these issues Identify and correct print defects Use the checklist and print quality issues charts in this section to solve print quality problems Print quality checklist General print quality problems can be solved by using the following checklist 1 2 Make sure the shipping locks have been removed from the transfer roller inside the rear door Make sure that the paper or print media that you are using meets specifications Generally smoother paper provides better results If you are using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type Print a configuration page and supplies status page See Information pages on page 66 o Check the supplies status page to see if any supplies are low or at estimated end of life No information is provided for used print cartridges o If the pages do not print correctly the problem is with the hardware Contact HP Customer Care See Service and support on page 129 or the flyer that came in the box Print a Demo page from HP ToolboxFX If the page prints the problem is with the pr
99. hen click Printers and Faxes or click Start click Control Panel and then click Printers and Faxes Double click the printer icon to open the print spooler Select the print job that you want to cancel and then click Cancel or Delete under the Document menu If the print job is not canceled you might need to shut down and restart the computer 50 Chapter7 Print tasks ENWW Use features in the Windows printer driver Open the printer driver How dol Steps to perform Open the printer driver On the File menu in the software program click Print Select the printer and then click Properties or Preferences Get help for any printing option Clickthe symbol in the upper right corner of the printer driver and then click any item in the printer driver A pop up message displays that provides information about the item Or click Help to open the online Help Use printing shortcuts To perform the following tasks open the printer driver and click the Printing Shortcuts tab NOTE In previous HP printer drivers this feature was called Quick Sets How dol Steps to perform Use a printing shortcut Select one of the shortcuts and then click OK to print the job with the predefined settings Create a custom printing shortcut a Select an existing shortcut as a base b Select the print options for the new shortcut c Click Save As type a name for the shortcut and click OK Set paper and quality options
100. hp HP Color LaserJet Professional CP5220 Series Printer User Guide HP Color LaserJet CP5220 Series Printer W User Guide Copyright and License 2009 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE710 90921 Edition 2 10 2009 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Table of contents 1 Product Basics eo ERE EEEER E iD LL ee 1 Product comparison sacs eee ccce Rep nana nU ee
101. ifications 138 operating systems supported 4 18 24 operating systems networks 30 ordering supplies and accessories 128 ordering supplies Web sites 84 orientation setting Windows 44 output bin capacity 4 jams 107 locating 5 output quality archive setting 9 HP ImageREt 3600 62 HP ToolboxFX settings 73 print troubleshooting 112 P page count 9 page order changing 54 page too complex error message 98 pages blank 121 not printing 121 printing slowly 121 skewed 116 pages per minute 2 4 pages per sheet Windows 44 paper covers using different paper 51 curl settings 9 curled troubleshooting 116 custom size selecting 51 152 Index custom size Macintosh settings 26 default settings 9 72 first and last pages using different paper 51 firstpage 26 HP ToolboxFX settings 73 pages per sheet 27 size selecting 51 specification guide 128 supported sizes 41 type selecting 51 wrinkled 116 paper jams See jams paper ordering 128 part numbers 128 password network 69 pausing a printjob 50 PCL drivers universal 18 PCL font list 9 PCL settings HP ToolboxFX 74 physical specifications 138 Planet Partners program 3 portrait orientation setting Windows 44 ports troubleshooting Macintosh 125 types included 4 PostScript settings HP ToolboxFX 74 power consumption 138 power button 5 power connection locating 6 presets Macintosh 26 print cartridges error messages 98 low or out settings 13 Macintosh status
102. inter driver Try printing from a different program If the page prints correctly the problem is with the program from which you were printing Restart the computer and the product and try printing again If the problem is not resolved choose one of these options o If the problem is affecting all printed pages see General print quality issues on page 113 o If the problem is affecting only pages printed in color see Solve issues with color documents on page 117 112 Chapter 10 Solve problems ENWW General print quality issues The following examples depict Letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all of the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Cause Solution Print is light or faded Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc Toner specks appear AaBbGc AaBbGc AaBbCc AaBbCc AaBbCc The media might not meet HP specifications Use media that meets HP specifications One or more print cartridges might be defective Print the Supplies status page to check the remaining life See Information pages on page 66 Replace any low print cartridges See Change print cartridges on page 81 The product is set to override the lt Supply gt Very Low message and to con
103. inute ppm e The use of special paper such as transparencies heavy paper and custom size paper e Product processing and download time e X The complexity and size of graphics e The speed of the computer you are using e X The USB connection 92 Chapter 10 Solve problems ENWW Interpret control panel and status alert messages The control panel messages indicate the current product status or situations that might require action Status alert messages appear on the computer screen in addition to control panel messages when the product has certain problems If a status alert message is available a Y appears in the Status alert column in the following table Control panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the cancel button to cancel the job With certain messages the job might not finish printing or the print quality might be affected If the message is related to printing and the auto continue feature is on the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement For some messages restarting the product might fix the problem If a critical error persists the product might require service Control panel message Status alert Description Recommended action 10 10 XX Supply error 4 e 10 1000 black supply Check the e label If it is broken memory is missing or dam
104. ist b To print the watermark on the first page only click First page only Otherwise the watermark is printed on each page Add or edit watermarks a In the Watermarks area click Edit The Watermark Details dialog box opens b Specify the settings for the NOTE The printer driver must be installed on your computer watermark and then click OK rather than a server for this to work Set document finishing options Manually printing on both sides Select the Print on Both Sides Manually check box to print on the second side of the paper for the base models The base models do not have automatic duplexing capability Print on Both Sides Manually will also be enabled for duplex models when a paper type is selected that cannot be auto duplexed Make sure to select the correct paper type as selecting a paper type instructs the product to use a group of settings such as fuser temperature and print speed to print the paper with the best possible quality This group of settings is known as print mode To achieve the best print quality when printing on the second side of the page the product makes adjustments to its print modes A different print mode is used with each paper type Print mode adjustments for the second side of a duplexed page are automatic The following paper types cannot be manually duplexed using the Print on both sides Manually feature e HP Color Laser Photo Glossy 220g e Labels e Envelope e Heavy Enve
105. ive setting 9 HP ImageREt 3600 62 HP ToolboxFX settings 73 print troubleshooting 112 ImageREt 3600 4 62 ENWW information pages configuration 33 network summary report 33 install supplies message 97 interface ports types included 4 invalid driver error message 97 IP address BOOTP 34 Macintosh troubleshooting 124 overview 34 protocols supported 32 J jam recovery 102 jams common causes of 101 fuser 103 locations 101 lower right door 111 output bin 107 right door 103 tracking number of 9 Tray 1 107 Tray 2 109 Tray 3 110 111 jams location error messages 97 jams tray error messages 97 Japanese VCCI statement 145 Jetadmin HP Web 21 K Korean EMC statement 145 L landscape orientation setting Windows 44 language control panel 9 laser safety statements 145 146 letterhead paper loading 54 license software 132 light print troubleshooting 113 lightness faded print troubleshooting 113 lights control panel 8 lines troubleshooting printed pages 114 ENWW loading media 46 paper 46 loading media errormessages 97 loose toner troubleshooting 114 lower right door jams 111 M Macintosh configure the product software 25 driver settings 25 26 drivers troubleshooting 124 removing software 24 resize documents 26 software 24 support 135 supported operating systems 24 troubleshooting 124 USB card troubleshooting 125 Macintosh driver settings custom size paper 26 Services ta
106. k port network models only 4 Power connection Model and serial numbers The model number and serial number are listed on an identification label located on the left side of the product The label contains information about the country region of origin and the revision level manufacturing date production code and production number of the product The label also contains power rating and regulatory information 6 Chapter 1 Product basics ENWW 2 Control panel e Control panel layout e Control panel menus ENWW 8 Control panel layout The product has the following items on the control panel 1 Control panel display The display provides information about the product Use the menus on the display to establish product settings 2 Back arrow button Use this button for the following actions e Exit the control panel menus e X Scroll back to a previous menu in a submenu list e Scroll back to a previous menu item in a submenu list without saving changes to the menu item 3 Left arrow button lt q Use this button to navigate through the menus or to decrease a value that appears on the display 4 OK button Press the OK button for the following actions e Open the control panel menus e Open a submenu displayed on the control panel display e Selecta menu item e Clear some errors e Begin a print job in response to a control panel prompt for example when the message
107. lies 79 archive setting 9 auto continue use 80 Automatic crossover setting 36 automatic crossover setting 9 B background gray 114 bands troubleshooting 114 batteries included 142 bin output capacity 4 locating 5 black and white printing troubleshooting 117 blank pages troubleshooting 121 BOOTP 34 buttons control panel 8 ENWW C cables connecting network 29 connecting USB 29 USB troubleshooting 121 calibrating color 12 73 113 Canadian DOC regulations 145 canceling a print job 50 cancelling a print job 50 capacity output bin 4 cartridges error messages 98 low or out settings 13 non HP 79 recycling 3 replace message 98 status viewing with HP ToolboxFX 67 storage 79 supplies status page 9 using when out of toner 80 warranty 80 cartridges print Macintosh status 28 characters troubleshooting 115 cleaning 88 color adjusting 58 calibrating 12 73 113 Edge Control 58 HP ImageREt 3600 62 Macintosh settings 28 managing 58 matching 60 Microsoft Office Basic Colors palette 60 Neutral Grays 58 print in grayscale 58 printed vs monitor 60 restricting 12 sRGB 59 62 troubleshooting 112 color themes 58 color usage log 9 colored text print as black 54 configuration page 9 33 configure the product Macintosh 25 connecting network 29 USB 29 contrast print density 73 control panel automatic crossover setting 36 language 9 lights and buttons 8 locating 5 menu map printing 9
108. loaded on a network server The embedded Web server provides an interface to the product that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the product in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Information pages on page 66 For a complete explanation of the features and functionality of the embedded Web server see Embedded Web server on page 76 Supported utilities 21 HP ToolboxFX HP ToolboxFX software is a program that you can use for the following tasks e Check the product status e Check the supplies status and shop online for supplies e Set up alerts e View product usage reports e View product documentation e Gain access to troubleshooting and maintenance tools HP ToolboxFX is supported for direct USB and network installations You do not have to have Internet access to open and use HP ToolboxFX HP ToolboxFX is only available following a Recommended install amp NOTE HP ToolboxFX is not supported for Windows 2000 Windows Server 2003 or Macintosh operating systems To use HP ToolboxFX you must have the TCP IP protocol installed on your computer Supported operating systems e Microsoft Windows XP Se
109. lope e Color Laser Transparency A triangle enclosing an exclamation point icon appears next to the Color Laser Transparency Envelope Heavy Envelope and Labels options This icon indicates that duplex printing is not advised for these paper types 52 Chapter 7 Print tasks ENWW To make the Print on Both Sides Manually check box available in the document options enable the Allow Manual Duplexing option on the Device Settings tab in the Properties print driver tabs 1 In Windows Vista click Computer click Control Panel and then click Hardware and Sound In Windows XP Professional and Windows Server 2003 click Start click Settings and then click Printers and Faxes Or In Windows XP Home click Start click Control Panel and then double click the Printers and Other Hardware icon Or For Windows 2000 Select Settings and then click Printers Right click the product icon Click Properties Click Device Settings tab oP SON Look for the nstallable Options section at the bottom of Device Settings screen Select Enabled for the Allow Manual Duplexing option When the Print on Both Sides Manually check box is available on the Document Options section of the Finishing tab screen follow these steps to make the HP Color LaserJet CP5220 Series printer manually print on both sides 1 Select the Print on Both Sides Manually check box 2 Click OK 3 Click Print The even number pages of the documen
110. ly with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party
111. m HP packaging ENWW Manage supplies 79 Print when cartridge is at estimated end of life A Supply Low message where Supply is the color cartridge appears when a print cartridge is nearing the end of its life A Supply Very Low message appears when the print cartridge is at its estimated end of life To ensure optimal print quality HP recommends replacing a print cartridge when the Supply Very Low message appears Print quality problems can occur when using a cartridge that is at its estimated end of life resulting in waste of print media and toner from other cartridges Replacing a print cartridge when the Supply Very Low message appears can prevent this waste The supply does not need to be replaced at this point in time unless the print quality is no longer acceptable Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended A WARNING Using the Continue setting can result in unsatisfactory print quality WARNING All print defects or supply failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement For warranty information see Print cartridge limited warranty statement on page 131 You can enable or disable the Continue feature at any time and you do not have to re enable it when you install a new print cartridge When the At V
112. media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Load sheets one at a time Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 If the product continues to jam contact HP Customer Support or your authorized HP service provider Clearjams 101 Jam locations Use this illustration to identify locations of jams In addition instructions appear on the control panel to direct you to the location of jammed paper and how to clear it NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Figure 10 1 Jam locations 1 Output bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500 sheet paper and heavy media tray Tray 3 5 Tray 2 pickup area 6 Fuser area Change Jam Recovery setting When the Jam Recovery feature is turned on the product reprints any pages that are damaged during a jam Use the embedded Web server to turn on the Jam Recovery feature 1 Open the EWS 2 Click the System tab and then click the System Setup page 3 In the Jam Recovery drop down list select the On option 102 Chapter 10 Solve problems ENWW Clear jams in the right door A CAUTION The fuser can be hot while the product is in us
113. n Use the arrow buttons to select the Automatic option and then press the OK button It might take several minutes before the automatic IP address is ready for use amp NOTE To disable or enable specific automatic IP modes such as BOOTP DHCP or AutolP use the embedded Web server or HP ToolboxFX Show or hide the IP address on the control panel amp NOTE Whenthe Show IP address setting is On the IP address appears on the control panel display 1 2 3 4 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button Use the arrow buttons to select the Show IP address menu and then press the OK button Use the arrow buttons to select the Yes or No option and then press the OK button Set automatic crossover 1 2 3 4 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button Use the arrow buttons to select the Auto Crossover menu and then press the OK button Use the arrow buttons to select the On or Off option and then press the OK button Set network services 1 2 3 4 5 On the control panel press the OK button Use the arrow buttons to select the Network Configuration menu and then press the OK button Use the arrow buttons to select the Network Services menu and then press the OK button Use the arrow buttons to select the IPv4
114. ne of the following processes Use the control panel buttons A Atthe control panel simultaneously press and hold the back button and the cancel button X ENWW Configure the product on the network 33 Use the control panel menus 1 On the control panel press the OK button 2 Use the arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to select Configuration Report and then press the OK button TCP IP Similar to a common language that people use to communicate with each other TCP IP Transmission Control Protocol Internet Protocol is a suite of protocols designed to define the way computers and other devices communicate with each other over a network IP address Every device on an IP network requires a unique IP address This address can be manually set by the user or can be obtained automatically depending on the available network services An IPv4 address contains four bytes of information divided into sections that each contain one byte The IP address has the following format XXX XXX XXX XXX 225 Ef NOTE When assigning IP addresses always consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications Configure IP parameters IP configuration parameters can be configured manually or they can be automatically downloaded by using DHCP or BOOTP each time the product is turned
115. nennen nnn nennen 71 I io MIilo 72 Prot QUAI c 73 Print Density aine rape ed born b d b is 73 Paper TYPES EUER 73 Extended Print Modes 2 000 022 2 cccceceeeeeeeeeeecencneaeeeeeeeeeeeeeeeceeeceaaaaaaaecaeeeeeeeeeeeeeees 73 System Setup eea dated teauysities aedvichncte I cue eene inca ch atewusanage uentece 73 Save Restore Setngs sicitie ccc esdaedshazeeessuieaadaaeiediiiuietadadeinestenadanvietediaiaieeenane 73 altero B o eor ToU i D 74 Print size T 74 rdi apio espe pm 74 ec 74 POSUSGMIPE e P 74 Network Settings intente n e I EEA AAE ANa 74 Shop for Supplies nord reinen ho Rede e HERE e een RA Eae eh apum de tk e enden deg Rex aai 74 SUME cp E 74 Embedded Web server cccccceceeeeeeeeee cae ce eee ee eee ee cece eaaaeaeeeeeeeeeeeeesceaaecaeeeeeeeeeeeeesececeneesaeereeeeeeteees 76 View the HP Embedded Web Server 0 cccceeeeeeeeecceeceeeeeeeeeeeeseaeaaeceeeeeeeeeeeetetenesenaeeas 76 Embedded Web server sections 2 cccceeeeeeeeeeeeeeae eee ee teeter eee sed sce eaaaaeaecaeeeeeeeeeeeeseeeseeees 77 NIENEPIEUOJgIA 79 SUPPUSS qm D EEES e S TE E E 79 Print cartridge storage sse ene n ner NEEE ERARE nnnm nnee EEE 79 HP policy on non HP print cartridges
116. nkles troubleshooting 116 ENWW 2009 Hewlett Packard Development Company L P www hp com MAAA AAA A O CE710 90921
117. nterference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Gf NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 140 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generat
118. ny relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HAVE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the printer unless a mechanical problem prevents you from doing so Yes No I cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR Under warranty Purchase received date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions 136 Appendix B Service and suppor
119. o distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to www hp com recycle ENWW Environmental product stewardship program 141 Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of
120. o restore the network configuration settings to the default values ENWW Control panel menus 15 16 Chapter2 Control panel ENWW 3 Software for Windows e Supported operating systems for Windows e Supported printer drivers for Windows e HP Universal Print Driver UPD e Priority for print settings e Change printer driver settings for Windows e Install the Windows software e Supported utilities ENWW Supported operating systems for Windows The product supports the following Windows operating systems e Windows Vista Starter Edition 32 bit and 64 bit e Windows Vista Server 2008 32 bit e Windows XP 32 bit Service Pack 2 e Windows XP 64 bit Service Pack 1 e Windows Server 2003 Service Pack 1 e Windows 2000 Service Pack 4 Supported printer drivers for Windows e PCL 6 on the software CD e PCL 5 universal printer driver HP UPD available on the Web e HP postscript level 3 emulation universal printer driver available on the Web The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Gf NOTE The PCL 5 and HP postscript level 3 emulation universal printer drivers that support this product are versions of the HP Universal Print Driver UPD for Windows They install and operate in the same manner as previous versions of those drivers and they do not require any
121. oduct the computer monitor and other input devices automatically and eliminates the need to become a color expert ENWW Advanced color use 63 64 Chapter8 Color for Windows ENWW 9 Manage and maintain e Information pages e HP ToolboxFX e Embedded Web server e Manage supplies e Change print cartridges e Memory and font DIMMs e Clean the product e Firmware updates ENWW 65 Information pages Use the control panel to print information pages that give details about the product and its current settings 1 Press the OK button to open the menus 2 Use the arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to navigate through the reports and then press the OK button to print a report 4 Press the cancel button to exit the menus The following information pages are available e Demo Page e Menu Structure e Configuration Report e Supplies Status e Network Summary e Usage Page e PCL Font List e PS Font List e PCL6 Font List e Color Usage Log e Service Page e Diagnostics Page 66 Chapter9 Manage and maintain ENWW HP ToolboxFX Open HP ToolboxFX Open HP ToolboxFX in one of these ways ENWW In the Windows system tray double click the HP ToolboxFX icon jj On the Windows Start menu click Programs or All Programs in Windows XP and Vista click HP click HP Color LaserJet CP5220 Series and then click HP ToolboxFX
122. olution features 4 HP ImageREt 3600 62 specifications 4 restore defaults network settings 37 product settings 9 100 revision level 6 RGB settings 59 62 right door jams 103 S safety statements 145 146 scale documents Macintosh 26 Windows 51 scatter troubleshooting 116 serial number 6 service information form 136 repacking the product 135 Service error message 96 Service menu 9 service page 10 Services tab Macintosh 28 settings color 62 configuration page 33 ENWW driver presets Macintosh 26 drivers 19 25 HP ToolboxFX 67 network report 9 network summary report 33 priority 19 24 restoring defaults 9 System Setup menu 9 shipping lock error message 98 shipping the product 135 shortcuts 51 Show IP address setting 36 size specifications product 138 sizes media default setting 9 skewed pages 116 smeared toner troubleshooting 114 software embedded Web server 21 HP ToolboxFX 22 67 HP Web Jetadmin 21 Macintosh 24 problems 122 settings 19 24 software license agreement 132 supported operating systems 18 24 uninstalling Macintosh 24 Windows 17 22 spare parts 128 special media guidelines 45 special paper guidelines 45 specifications documentation 128 electrical and acoustic 138 environment 138 features 4 model and serial number 6 physical 138 specks troubleshooting 113 speed print specifications 4 Spool32 errors 123 spots troubleshooting 113 sRGB settings 59 62 status alerts HP T
123. on When turned on a new product that is unable to retrieve a valid IP address from the network automatically assigns itself a default IP address On a small private network a unique IP address in the range of 169 254 1 0 to 169 254 254 255 is assigned The IP address for the product is listed on the product configuration page and the network report See Control panel menus on page 9 Dynamic Host Configuration Protocol DHCP DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server The product sends a request to the server and if an IP address is available the server assigns it to that product BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server The product broadcasts a boot request packet that contains the product hardware address The server answers with a boot reply packet that contains the information that the product needs for configuration Subnets When an IP network address for a particular network class is assigned to an organization no provision is made for more than one network being present at that location Local network administrators use subnets to partition a network into several different subnetworks Splitting a network into subnets can result in better performance and improved use of limited network address space 34 Chapter5 Connectivity ENWW Subnet mask The subnet mask is a mechanism used to divide
124. on The Edge Control setting determines how edges are rendered Edge control has two components e Normal sets trapping at a medium level Adaptive halftoning is on adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the e Light sets trapping at a minimal level Adaptive halftoning is on effect of color plane misregistration by overlapping the edges of adjacent objects slightly e Off turns off both trapping and adaptive halftoning Color themes Use color themes to adjust the RGB Color options for the entire page 58 Chapter8 Color for Windows ENWW ENWW Setting description RGB Color Setting options Default SRGB instructs the product to interpret RGB color as sRGB The sRGB standard is the accepted standard of Microsoft and the World Wide Web Consortium www w3 org Vivid SRGB instructs the product to increase the color saturation in the midtones Less colorful objects are rendered more colorfully This setting is recommended for printing business graphics Photo SRGB interprets RGB color as if it were printed as a photograph using a digital mini lab It renders deeper more saturated colors differently than Default SRGB mode Use this setting for printing photos Photo Adobe RGB 19968 is for digital photos that use the Adobe RGB color space rather than sRGB When printing from a professional software program that uses Adobe RGB it is important to turn o
125. oolboxFX 67 Macintosh services tab 28 supplies printing report 9 viewing with HP ToolboxFX 67 Status tab embedded Web server 77 Status tab HP Toolbox FX 67 stopping a print job 50 storing print cartridges 79 product 138 streaks troubleshooting 114 subnet mask 35 subnets 34 supplies counterfeit 79 error messages 98 low or out settings 13 non HP 79 ordering 74 84 128 recycling 3 replace message 98 shipping lock error message 98 status viewing with HP ToolboxFX 67 wrong position error message 96 supplies status page 9 supply status Services tab Macintosh 28 Windows 54 support online 54 74 135 service information form 136 supported media 41 System Settings tab HP ToolboxFX 67 System Setup menu 9 System Setup tab HP ToolboxFX 73 System tab embedded Web server 78 T TCP IP configuring 34 Index 153 operating systems supported 30 overview 34 protocols supported 31 settings 9 technical support online 135 service information form 136 temperature specifications 138 text troubleshooting misformed characters 115 toner loose troubleshooting 114 scatter troubleshooting 116 smeared troubleshooting 114 specks troubleshooting 113 toner cartridges See print cartridges trapping 58 tray capacities 43 media types supported 43 media weights 43 Tray 1 jams 107 loading 46 locating 5 settings 9 tray 1 28 Tray 2 Capacity 5 jams 109 loading 46 locating 5 settings 9 Tray 3 capacity 5 jams 110 11
126. open Close the door Genuine HP supply installed A genuine HP supply was installed This message will appear briefly after the supply is installed and then be replaced by the message Ready No action necessary 96 Chapter 10 Solve problems ENWW Control panel message Status alert Description Recommended action Incorrect supplies v More than one print cartridge is installed in the incorrect slot Be sure that each print cartridge is in the correct slot From front to back the print cartridges are installed in this order black cyan magenta yellow Install Color cartridge The cartridge is either not installed or not correctly installed in the product Install the print cartridge See Change print cartridges on page 81 Invalid driver Press OK You are using an incorrect printer driver Select the correct printer driver Jam in location The product has detected a jam Clear the jam from the location indicated The job should continue to print If it does not try reprinting the job If the message persists contact HP support Jam in tray X Clear jam and then press OK lt The product has detected a jam Clear the jam from the location indicated and then press the OK button If the message persists contact HP support Load paper All trays are empty Load print media Load tray TYPE SIZE
127. or different objects text graphics and photos on a page The printer driver determines which objects appear on a page and uses halftone and color settings that provide the best print quality for each object In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver Standard red green blue SRGB Standard red green blue SRGB is a worldwide color standard that HP and Microsoft developed as a common color language for monitors input devices scanners and digital cameras and output devices printers and plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software The sRGB standard represents the typical Windows monitor and is the convergence standard for high definition television Gf NOTE Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen For more information see Match colors on page 60 62 Chapter8 Color for Windows ENWW The latest versions of Adobe PhotoShop CorelDRAWS Microsoft Office and many other programs use sRGB to communicate color Because it is the default color space in Microsoft operating systems SRGB has been adopted broadly When programs and devices use sRGB to exchange color information typical users experience greatly improved color matching The sRGB standard improves your ability to match colors between the pr
128. orrupt Delete the PPD file from the following hard drive folder LIBRARY PRINTERS PPDS CONTENTS RESOURCES LANG LPROJ where lang is the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The interface cable might be defective or of poor quality Replace the interface cable with a high quality cable A print job was not sent to the product that you wanted Cause Solution The print queue might be stopped Restart the print queue Open Print Monitor and select Start Jobs The wrong product name IP address or Bonjour printer name is being used Print a network summary page see Information pages on page 66 Verify that the product name IP address or Bonjour printer name on the network summary page matches the product name IP address or Bonjour printer name in the Print Center or Printer Setup Utility An EPS file prints with incorrect fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the product before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB printers is not installed When adding a third party USB card you might need the Apple USB Adapter Card Support sof
129. ors Use this palette to select the colors that you want to use in printed documents It shows the actual colors that print when you select these basic colors in a Microsoft Office program 1 n HP ToolboxFX select the Help folder 2 Inthe Color Printing Tools section select Print Basic Colors 3 Adjust color in your document to match the color selection on the printed color palette Match colors using the HP Basic Color Match tool The HP Basic Color Match tool allows you to adjust spot color in your printed output For example you can match the color of your company logo on your printed output You can save and use the new color schemes for specific documents or all printed documents or you can create multiple color schemes that you can choose from later This software tool is available to all users of this product Before you can use the tool you must download it from the Web through HP ToolboxFX or the software CD that came with your product 60 Chapter8 Color for Windows ENWW Use the following procedure to download the HP Basic Color Match tool through the software CD 1 Insert the CD into your CD ROM drive The CD autoruns 2 Select Install more software 3 Select HP Basic Color Match The tool downloads and installs itself A desktop icon is also created Use the following procedure to download the HP Basic Color Match tool through HP ToolboxFX 1 Open HP ToolboxFX 2 Selectthe Help folder 3 Inthe Color Printing
130. ort Built in 10 100 Base T network port with IPv4 IPv6 network models only Environmental features To determine the Energy Star qualification status for this product see the Product Data Sheet or Specifications Sheet Economical printing Provides N up printing printing more than one page on a sheet The printer driver provides the option to manually print on both sides Supplies The print cartridges use HP ColorSphere toner For information about the number of pages the cartridges can print see www hp com go pageyield Actual yield depends on specific use Accessibility Online user guide is compatible with text screen readers Print cartridges can be installed and removed by using one hand All doors and covers can be opened by using one hand 4 Chapter 1 Product basics ENWW Product views Front and side view 1 Output bin holds 250 sheets of standard paper 2 Front door provides access to the print cartridges 3 Tray 2 holds 250 sheets of standard paper and provides jam access 4 Optional Tray 3 holds 500 sheets of standard paper 5 Power button 6 Control panel 7 Optional Tray 3 right jam access 8 Tray 1 multipurpose tray holds 100 sheets of standard paper ENWW Product views 5 Back view 1 Rear door for toner waste bin access 2 DIMM door for adding memory one additional DIMM slot is available 3 Hi Speed USB 2 0 port and networ
131. otocols ssssssssssssssssssseseeene nennen ener er tren sn EESE nennen nnn nn nns 31 Configure the product on the network ssssssssssssseeeenee nennen nennen ener nnne 33 Set up the product on the network sssssssssssssssssssssenenene eee nennen nnns 33 Md arce c J 33 Network summary report ssssesssssssseeeenenem eene 33 Configuration page ssssssee eee 33 TOPIE cernerent 34 IP address mE 34 Configure IP parameters sssssssssssseeeenee eee 34 Dynamic Host Configuration Protocol DHCP ssssss 34 BOOTP Sear ette ett e e E DES 34 Ill me 34 ouUbnetmask 5 rre Melden b Roe tene ped In BRL aa AE Na 35 EE 35 D tault Gateway ED 35 IP address 2 5 intei teo a E Go ra Heg dee dde Ee PRAE Ode Ro ode 35 Manual Configuration 2 2 2 eiii ie e eder hr e HARE UL Erase cta Space deeds 35 Automatic configuralo 22 eei cuit eicere E cba o ended aa 36 Show or hide the IP address on the control panel essssss 36 Set automatic crossover sssssssssssssssssseseeeenenenenn nennen 36 iv ENWW Set network services dainai nne aaa i a aaa 36 Set the link speed eec tenaci aE a a Ea EEEE SES 36 Restore defaults network settings sssssssssseeeeee 37 6
132. own the page A power surge might have affected the If the defect occurs later in a print job product turn the product off for 10 minutes and then turn on the product to restart the print job Use non glossy media to help reduce the severity of the defect Solve issues with color documents This section describes issues that can occur when you print in color Problem Cause Solution Only black is printing when the document Color mode is not selected in your Select color mode instead of grayscale should be printing in color program or printer driver or the allow mode or turn on the allow color setting color setting is off AaBbCc The correct printer driver might not be Select the correct printer driver AaBbCc selected in the program AaBbCc The product might not be correctly Print a configuration page see configured Information pages on page 66 If no AaBbCc color appears on the configuration page AaBbCc contact HP Customer Care See Service and support on page 129 or the support flyer that came in the box The color supply has reached estimated Replace the color supply end of life and the Supply Very Low menu setting is set to Print Black ENWW Solve image quality problems 117 Problem One or more colors are not printing or are inaccurate AaBbCc Cause Sealing tape might be on the print cartridges Solution Verify that the sealing tape has been
133. protect the product settings After a password is set users will be prompted to enter the password before they can access any of the HP ToolboxFX pages that read or write data from the product Setting the password on this page also sets the embedded Web server password Print Settings The Print Settings folder contains links to the following main pages e Printing Change the default product print settings such as number of copies and paper orientation e X PCL5 Change the PCL settings e PostScript Change the PS settings Printing Use these options to configure the settings for all print functions These are the same options that are available on the control panel For more information see Control panel menus on page 9 NOTE You must click Apply before your changes take effect PCL5 Use these options to configure the settings when you are using the PCL print personality NOTE You must click Apply before your changes take effect PostScript Use this option when you are using the PostScript print personality When the Print PostScript error option is turned on the PostScript error page automatically prints when PostScript errors occur amp NOTE You must click Apply before your changes take effect Network Settings The network administrator can use this tab to control the network related settings for the product when itis connected to an IP based network Shop for Supplies This button at
134. r page for your document that includes a message such as Confidential 1 On the File menu click Print 2 Select the driver 3 Open the Cover Page menu and then select whether to print the cover page Before Document or After Document 4 Inthe Cover Page Type menu select the message that you want to print on the cover page amp NOTE To print a blank cover page select Standard as the Cover Page Type 26 Chapter 4 Use the product with Macintosh ENWW Use watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a document i 2 6 On the File menu click Print Open the Watermarks menu Next to Mode select the type of watermark to use Select Watermark to print a semi transparent message Select Overlay to print a message that is not transparent Next to Pages select whether to print the watermark on all pages or on the first page only Next to Text select one of the standard messages or select Custom and type a new message in the box Select options for the remaining settings Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 2 1 234 pe Je Je e 6 On the File menu click Print Select the driver Open the Layout menu Next to Page
135. rint in Grayscale Select the Print in Grayscale option from the printer driver to print a color document in black and white This option is useful for printing color documents that will be photocopied or faxed When Print in Grayscale is selected the product uses the monochrome mode which reduces use of the color cartridges Manual color adjustment Use the Manual color adjustment option to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To gain access to the manual color options from the Color tab select Manual and then select Settings Manual color options Use manual color options to adjust the Neutral Grays Halftone and Edge Control options for text graphics and photographs Table 8 1 Manual color options Setting description Setting options Neutral Grays e The Neutral Grays setting determines the method for creating gray colors used in text graphics and Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast This setting is best for documents and grayscale viewgraphs photographs e 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black Edge Control e Maximum is the most aggressive trapping setting Adaptive halftoning is
136. roduct status and configuration information ENWW Description Device Status Shows the product status and shows the approximate life remaining for HP supplies Supplies Status Shows the approximate life remaining for HP supplies This page also provides supplies part numbers Device Configuration Shows the information found on the product configuration page Network Summary Shows the information found on the product network summary page Reports Allows you to print the configuration page supplies status page network summary usage page diagnostics page color usage log PCL font list PCL 6 font list and PS font list that the product generates Color Usage Job Log Shows user color print jobs on a job by job basis Event Log Shows a list of all product events and errors Support button Provides a link to the product support page The Support button can be password protected see Set password on page 69 Shop for Supplies button Provides a link to a page where you can order supplies for the product The Shop for Supplies button can be password protected see Set password on page 69 Embedded Web server 77 Tab or section Description System tab Provides the ability to configure the System settings from a computer Device Information Allows you to name the product and assign an asset number to it Enter the name for the primary contact who will receive information about the product Paper
137. rs appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides Clean the paper path See Clean the product on page 88 The toner smears easily when touched AaBbCc d A AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the paper path See Clean the product on page 88 114 Chapter 10 Solve problems ENWW Problem Cause Solution Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the product on page 88 The fuser might be damaged or dirty
138. rtridge yield information can be found at h10060 www1 hp com pageyield index html Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured amp NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Change print cartridges on page 81 To recycle the used cartridge follow the instructions included with the new cartridge For more information about recycling see Return and recycling instructions on page 142 HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs fro
139. rvice Pack 2 Home and Professional editions e Microsoft Windows Vista For more information about using HP ToolboxFX software see Open HP ToolboxFX on page 67 Other Windows components and utilities e X Software installer automates the printing system installation e Online Web registration e Print Quality Optimizer Video e HP Basic Color Match available on the Web HP Easy Printer Care available on the Web Web Printsmart available on the Web e HP SureSupply e HP Print View Software available on the Web 22 Chapter3 Software for Windows ENWW 4 Usethe product with Macintosh e Software for Macintosh e Use features in the Macintosh printer driver ENWW 23 Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems e Mac OS X v10 3 v10 4 v10 5 and v10 6 amp NOTE For Mac OS X v10 4 and later PPC and Intel Core Processor Macs are supported Supported printer drivers for Macintosh The HP installer provides PostScript Printer Description PPD files and Printer Dialog Extensions PDEs for use with Macintosh computers Remove software from Macintosh operating systems You must have administrator rights to remove the software Mac OS X V10 3 and V10 4 1 Browse to the following folder Library Printers PPDs Contents Resources 2 Open the 1ang 1proj folder where lang is a two letter langu
140. rvice or maintenance agreements www hp com go carepack Repack the product If your product needs to be moved or shipped to another location perform the following procedure to repack it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility The product must remain upright during shipment A CAUTION Itis extremely important to remove the print cartridges before shipping the product Print cartridges left in the product during shipping will leak and entirely cover the product with toner To prevent damage to the print cartridges avoid touching the rollers and store them in the original packing material or so that they are not exposed to light 1 Remove all four print cartridges and ship separately NOTE Use the packing sleeves and protective covers from replacement cartridges to protect the exposed print cartridge drums 2 Usethe original shipping container and packing material if possible If you have already disposed of the packing material contact a local mailing service for information about repacking the product HP recommends insuring the equipment for shipment ENWW Customer support 135 Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach a
141. s day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 134 Appendix B Service and support ENWW Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljcp5220series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com go ljcp5220series software Order additional HP se
142. s per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 Next to Layout Direction select the order and placement of the pages on the sheet Next to Borders select the type of border to print around each page on the sheet Print on both sides of the page duplex printing A CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond for automatic duplexing ENWW Use features in the Macintosh printer driver 27 Use automatic duplex printing 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e Forallother trays load the letterhead paper face down with the top edge at the back of the tray 2 On the File menu click Print 3 Open the Layout menu 4 Next to Two Sided select either Long Edge Binding or Short Edge Binding 5 Click Print Print on both sides manually 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e Forallother trays load the letterhead paper face down with the top edge at the back of the tray 2 On t
143. scovery Protocol used to help find and configure network devices Used primarily by Microsoft based software programs Bonjour also known as Rendezvous or nDNS Device Discovery Protocol used to help find and configure network devices Used primarily by Apple Macintosh based software programs ws discovery Used by Microsoft based software programs ENWW USB connection 31 Table 5 8 Messaging and management Service name Description HTTP hypertext transfer protocol SNMP simple network management protocol Allows Web browsers to communicate with embedded Web server Used by network programs for product management SNMP V1 and standard MIB II Management Information Base objects are supported Table 5 4 IP addressing Service name Description DHCP dynamic host configuration protocol IPv4 and IPv6 For Automatic IP address assignment DHCP server provides the product with an IP address Generally requires no user intervention for product to obtain IP address from a DHCP server BOOTP bootstrap protocol For Automatic IP address assignment BOOTP server provides the product with an IP address Requires administrator to input the product MAC hardware address in the BOOTP server HOSTS file in orderfor the product to obtain an IP address from that server Auto IP For Automatic IP address assignment If neither a DHCP server nor a BOOTP server is present this service allows the prod
144. self repair warranty service e Customer support e Repack the product e Service information form ENWW 129 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP5220 Series printers One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have b
145. setting sssssssssssseeeeneeeeene eene nnnm 102 Clear jams In the right dOOF s iro erret met reor se ette Pe rase oam e edge e at aree 103 Clear jams in the output bin area iiid eoe exce oz dex ze x add 107 Clear jams In Tray 1 dine c rr roe aree aem e mee endete feat 107 Clear Jams Tray 2 c edente eig uen a ene in ana RR 109 Clear jams in the optional 500 sheet paper and heavy media tray Tray 3 110 Clear jams in the lower right door Tray 3 sssss me 111 Solve image quality problems direi er crore toes n pana tes E 112 Identify and correct print defects sssssssesssseeee ene 112 Print quality checklist enata nene dne ake ce eee 112 General print quality issues sssssssssssssssseeeeen enne 113 Solve issues with color documents ssssssseee 117 Use HP ToolboxFX to troubleshoot print quality problems 119 Optimize and improve print quality ssssessseennennn 120 Calibrate the product sse nennen neni 120 Solve performance problems 2 5 tait er tace tiis eoa exe px de edu Ee HERR a Deed Ra Medida PRO dde ka add 121 Product software problems ssssssssssssssssssssseseseee eene er ennt nene n nnne n nnne rrn rtr enn nnn 122 Solve common Windows problems ssssssssssssssesseseeeeermere trennen nnn en nennen nEn r
146. sseenm ee 25 Supported utilities for Macintosh essssssssseemeemeeeneneemeremrrnnnn 25 View embedded Web server using a Macintosh sesseeeseee 25 Use features in the Macintosh printer driver sssssssssssssssseeeem eem 26 Create and use printing presets in Macintosh cccccsecceeeceeeceeeceeeceeeeeeeeeeeeeeeeeeeeeteess 26 Resize documents or print on a custom paper size ssssssssssseeee 26 Printa cover page vuoi eta dde etie Pape bb addu Paper Rer d aborts 26 Use watermarks iain ette eMe ee better eid ite eo uad tee unen aa e RERO RD 27 Print multiple pages on one sheet of paper in Macintosh cccccecceeceeeeeeeeeeeeeeeeeeees 27 Print on both sides of the page duplex printing ssen 27 Set the color options tette d een trente ha es ex an teu er td ea dag a n ER dde Rn 28 Use the Services menu cccccccccccceceeeeeeeeeeneaaeeeeceeeeeeee sa eeaaaaeaeaaeeeeeeeeeeesaeecsenncuneeeeeeeeeeess 28 5 COMME CHV IEY hes ende ipee a reete e eO T cereos eps redet op mua dE 29 Supported network operating systems c ccccecceceeceeeeeeeeeeeeceeeaaaeaaeeeeeeeeeeeeeeeeeeeescecccaaaecaeeeeeeeeeess 30 Printer sharing disclaimer iiri ieee eel eed eld lacie 30 USB COMMECHON seis siccccenvaadededcansaidalacrvadanedieviesaaddetuanatdedeavestatdcansndadddaesvaekdeuussbandnededaaaanleeseeredeisliaannelusses 31 Supported network pr
147. t Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change printer driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1 On the File menu in the software program click Print 2 Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Of Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 using the Classic
148. t ENWW C Specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 137 Physical specifications Table C 1 Physical specifications Product Height Depth Width Weight HP Color LaserJet 338 mm 13 3 in 588 mm 23 1 in 545 mm 21 5 in Without print CP5220 Series Printer cartridges 31 5 kg 69 5 Ib With print cartridges 40 9 kg 90 2 Ib Power consumption electrical specifications and acoustic emissions See www hp com go cljcp5220 regulatory for current information Environmental specifications Table C 2 Operating environment specifications Environment Recommended Allowed Temperature 15 to 27 C 59 to 80 6 F 10 to 30 C 50 to 86 F Humidity 20 to 60 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft Ef NOTE These values are based on preliminary data See www hp com support ljcp5220series for current information 138 Appendix C Specifications ENWW ENWW Regulatory information e FCCregulations e Environmental product stewardship program e Declaration of conformity e Safety statements 139 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful i
149. t Enabled 54 Chapter7 Printtasks ENWW ENWW How do I Steps to perform Load letterhead or preprinted paper the same way for every a Open the Document Options section and then open the job whether printing on one or both sides of the page Printer Features section b In the Alternative Letterhead Mode drop down list select On c At the product load the paper the same way you would for printing on both sides Change the order in which pages are printed a Open the Document Options section and then open the Layout Options section b In the Page Order drop down list select Front to Back to print the pages in the same order as they are in the document or select Back to Front to print the pages in the reverse order a a u a a e aa j Use features in the Windows printer driver 55 56 Chapter 7 Print tasks ENWW 8 Color for Windows e Manage color e Match colors e Advanced color use ENWW 57 Manage color Manage color by changing the settings on the Color tab in the printer driver Automatic Setting color options to Automatic typically produces the best possible print quality for color documents The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements for each element in a document For more information see your printer driver online Help Gf NOTE Automatic is the default setting and is recommended for printing all color documents P
150. t cartridge was No action necessary detected and accepted Used color installed 4 The product has detected a used Press the OK button to continue print cartridge that was installed To accept press OK Used cartridges installed 4 The product has detected Press the OK button to continue multiple used print cartridges that To accept press OK were installed Used supplies in use v Used print cartridges are No action necessary installed Used supply installed 4 A used print cartridge is installed Press the OK button to continue To accept press OK ENWW Interpret control panel and status alert messages 99 Restore factory settings 1 On the control panel press the OK button 2 Use the arrow buttons to select the Service menu and then press the OK button 3 Use the arrow buttons to select the Restore Defaults menu and then press the OK button 4 Press the OK button to restore the factory default settings Press the cancel button to exit the menu without restoring the factory default settings 100 Chapter 10 Solve problems ENWW Clear jams Common causes of jams Common causes of jams Cause Solution The paper length and width guides are not adjusted correctly Adjust the guides so they are against the paper stack The media does not meet specifications Use only media that meets HP specifications See Paper and print media on page 39 You are using media that has
151. t print 4 When the control panel shows the Load tray 1 Press OK to continue Alternating with Manual Duplex message insert the stack of paper on which the even numbered pages have been printed Figure 7 1 Finishing tab Print on Both Sides instruction window Print on Both Sides Instructions ew After the even numbered pages have printed a message will appear on the printer s display instructing you where to load the paper Follow the instructions below to print the odd numbered pages second sides 1 Notethe location of the 2 Ho We paces adc ever mong 3 Insert the paper stack into short edge of your paper short edge as shown Tray 1 printed side UP the Remove the paper stack short edge oriented the from the Output Bin Do same as in Step 1 not discard blank sheets Press the Go or Select button to continue printing x ENWW Use features in the Windows printer driver 53 5 Click the OK button on the product control panel 6 The odd numbered pages print on the second side blank of the stacked sheets Print a booklet a Click Print on both sides b In the Booklet layout drop down list click Left binding or Right binding The Pages per sheet option automatically changes to 2 pages per sheet Print multiple pages per sheet a Select the number of pages per sheet from the Pages per sheet drop down list b Select the correct options for Print page borders Page order and Orientation Select pag
152. te at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 143 Declaration of conformity according to ISO IEC 17050 1 and EN 17050 1 BOISB 0805 00 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CP5220 Series Regulatory Model 2 BOISB 0805 00 Including CE860A Optional 500 Sheet Input Tray Product Options All Toner Cartridges CE740A CE741A CE742A CE743A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the req
153. the top of each page links to a Web site where you can order replacement supplies You must have Internet access to use this feature Other Links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened 74 Chapter9 Manage and maintain ENWW HP ToolboxFX you must connect before you can visit these Web sites Connecting might require that you close HP ToolboxFX and reopen it e Support and Troubleshooting Connects to the support site for the product where you can search for help with a specific problem e Product Registration Connects to the HP product registration Web site ENWW HP ToolboxFX 75 76 Embedded Web server When the product is connected to the network the embedded Web server is automatically available The embedded Web server can be accessed through a standard Web browser NOTE When the product is directly connected to a Windows computer use HP ToolboxFX to view the product status Use the embedded Web server to view product and network status and to manage printing functions from your computer instead of from the product control panel View product control status information Set the type of paper loaded in each tray Determine the remaining life of all supplies and order new ones View and change tray configurations View and change the product settings
154. tinue printing Replace any low print cartridges See Change print cartridges on page 81 The print density settings may have been changed Set the print density setting to 0 The product may need to be calibrated Run a calibration See Calibrate the product on page 120 The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the paper path See Clean the product on page 88 One or more of the cartridges may be leaking Try to verify the color of the toner specks and check the cartridge for leaks The cartridge waste tank may be overfilled Check for error code 10 98 XX in the event log See Event log on page 68 The XX portion of the code identifies the cartridge 00 is black 01 is cyan 02 is magenta 03 is yellow If the error was logged replace the affected cartridge Dropouts appear AaBbCc AaBbCc AagabCcc AaBoCc ANBdCc A single sheet of print media might be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for color laser printers The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for color laser printers ENWW Solve
155. trol panel menu layout Configuration Report Prints a list of all the product settings Includes network information when the product is connected to a network Supplies Status Prints the status for each print cartridge including the following information e X Approximate pages remaining e Approximate percentage of cartridge life remaining for each color e Part number e X Approximate number of pages printed Network Summary Prints a list of all product network settings network models only Usage Page Prints a page that lists PCL pages PCL 6 pages HP postscript level 3 emulation pages pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL 6 Font List Prints a list of all the PCL6 fonts that are installed Color Usage Log Prints a report that shows the user name application name and color usage information on a job by job basis Control panel menus 9 Menu item Description Service Page Prints the service report Diagnostics Page Prints the calibration and color diagnostics pages 10 Chapter 2 Control panel ENWW System Setup menu Use this menu to establish basic product settings The System Setup menu has several sub menus Each is described in the following table
156. tware The most current version of this software is available from the Apple Web site ENWW Solve Macintosh problems 125 When connected with a USB cable the product does not appear in the Print Center or Printer Setup Utility after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component Verify that the product is not plugged into any Macintosh USB keyboards Verify that your Macintosh operating system is Mac OS X v10 3 or later Hardware troubleshooting Check that the product is turned on Verify that the USB cable is connected correctly Verify that the product is plugged directly to the Macintosh computer not a USB keyboard port Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Verify at the product control panel that the USB Speed setting is set to the Full option Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a nonpowered USB hub 126 Chapter 10 Solve problems ENWW A Supplies and accessories e Order parts accessories and supplies e
157. ty settings such as contrast highlights midtones and shadows e X Paper Types Change the mode settings for each media type such as letterhead prepunched or glossy paper e Extended Print Modes Change the product fuser mode settings to enhance print quality e System Setup Change the system settings such as jam recovery and auto continue Change the low cartridge setting which sets the toner level that causes a low toner alert e SavelRestore Settings Save the current settings for the product to a file on your computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time e Product Security Set a password to protect the product settings Once a password is set users will be prompted to enter the password before being allowed to change product settings Setting the password on this page also sets the embedded Web server password Device Information This page stores data about the product for future reference The information that you type in the fields on this page appears on the configuration page You can type any character in each of these fields Ef NOTE You must click Apply before your changes take effect ENWW HP ToolboxFX 71 Paper Setup Use these options to configure your default settings These are the same options that are available on the control panel menus on the control panel For more information see Control panel menus on page
158. uct to generate a unique IP address With manual IP addressing you can manually provide an IP address subnet mask and gateway address 32 Chapter5 Connectivity Configure the product on the network To configure network parameters on the product use the product control panel or the embedded Web server For Windows operating systems use the HP ToolboxFX software For Mac OS X use the Utility button Set up the product on the network Hewlett Packard recommends that you use the HP software installer on the product CD ROM to set up printer drivers for networks NOTE For Windows operating systems you must connect the product to the network prior to starting the software installation This product supports a 10 100 Base T network connection Plug the network cable into the product and your network connection View settings Network summary report The network summary report lists the current settings and properties of the product network card To print the network summary report from the product complete the following steps 1 Onthe control panel press the OK button 2 Usethe arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to select the Network Summary option and then press the OK button Configuration page The configuration page lists the current settings and properties of the product To print the configuration page from the product complete o
159. uirements of the EMC Directive 2004 108 EEC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA January 2009 For Regulatory Topics Only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 144 Appendix D Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device
160. um speed Before ordering additional memory see how much memory is currently installed by printing a configuration page See Information pages on page 66 A CAUTION Static electricity can damage electronic parts When installing DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product Install memory and font DIMMs 1 Turn the product off and then disconnect all power and interface cables 2 On the back of the product open the DIMM access door Chapter 9 Manage and maintain ENWW 3 Remove the DIMM access door 4 Toreplace a DIMM that is currently installed spread the latches apart on each side of the DIMM slot lift the DIMM up at an angle and pull it out 5 Remove the new DIMM from the antistatic package and then locate the alignment notch on the bottom edge of the DIMM O ENWW Memory and font DIMMs 85 6 Holding the DIMM by the edges align the notch on the DIMM with the bar in the DIMM slot at an angle 7 Push down on the DIMM until both latches engage the DIMM When the installation is correct the metal contacts are not visible
161. ur 2 hours Auto Off Delay Never Select one of the time period options to set the amount of inactive time the 1 hour product will wait before shutting off as a way to conserve energy 2 hours Select the Never option to prevent the 4 hours product from shutting off after a given amount of time This is the default setting 8 hours 24 hours 12 Chapter2 Control panel ENWW Menu item Sub menu item Sub menu item Description At Very Low Black Cartridge Stop Stop If the product determines that the black cartridge has reached the Prompt estimated end of life it stops printing The supply may still be able to produce Continue acceptable print quality To continue printing either replace the supply or reconfigure the product settings Prompt If the product determines that the black cartridge has reached the estimated end of life select this setting to be prompted at the control panel to continue printing The supply does not need to be replaced unless the print quality is no longer acceptable Once an HP supply has reached estimated end of life HP s premium Protection Warranty on that supply has ended This is the default setting Continue If the product determines that the black cartridge has reached the estimated end of life select this setting to continue printing until there is a decrease in print quality At Very Low Color Cartridge Stop Stop If the product determines that a cartridge has reached the estimated
162. ve an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer ENWW Solve performance problems 121 Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software installation Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the task bar right click the icon and select Close or Disable Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints Print a Configuration page and verify the product functionality Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable

HP LaserJet CP5225

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