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1. Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1 If you are not on another phone lift the handset using or press the Speaker button Answer hot key to answer using the speakerphone or press the headset button to answer using the headset 2 If you are on another call press Answer hot key to answer the call or press the Reject hot key to refuse it 3 You can also press the Silence hot key to mute the call During the conversation you can alternate between Headset Handset and Speaker phone by pressing the corresponding buttons or picking up the handset Denying an incoming call Press Reject hot key to deny the incoming call directly DND Press DND hot key to active DND Mode when the phone is in idle status Further incoming calls will be rejected and the display shows icon Press it again to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1 Go to Menu gt Features gt DND Code to enter the configuration interface DND Code en Back 123 Del save 2 Setthe DND On Code and the DND Off Code then press the Save hot key to save the changes 3 When you press the DND hot key the phone will send a message to the server and the server will turn on the DND function Then any calls to the extension will be rejected by the server automatically And the incoming call record wi
2. Disabled u 24 Hour 0 WWW MMMDD Disabled y Disabled Enabled 1 12 30 Disabled y 4 NOTE Time Zone Choose the time zone you are in NTP Server The server which is used to synchronize the clock of the phone Update Interval Specify the interval at which the unit will refresh the time Daylight Saving Time The parameter used to active the daylight saving time Manual Time Enable or disable to set time manually Ring Tone The upload ringtones must be format of wav whose sampling rate should be 8K mono 16 bit U law compression A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Replace Rule Enterprise IP Phone Customizing Your Phone Preference Features SoftkeyLayout DSSKey EXTKey voice Ring Tones DialPlan sms Replace Rule gt gt 12 5 NOTE Digit 0 9 Identifies a specific digit do not use fit is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated l
3. How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation Enterprise IP Phone Trouble Shooting How to send SMS You could edit the SMS in the Menu gt Messages gt Text Messages Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button m Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V51 0 Tiptel com GmbH Business Solutions Halskestra e 1 D 40880 Ratingen Tel 0900 100 84 78 35 Vanity Tel 0900 100 TIPTEL Internet www tiptel de International Internet www tiptel com 1 49 Min aus dem Festnetz der Deutschen Telekom abweichende Mobilfunkpreise m glich Tiptel GmbH Ricoweg 30 B1 A 2351 Wiener Neudorf Tel 02236 677 464 0 Fax 02236 677 464 22 E mail office tiptel at Internet
4. Index Name Office Num Mobile Num Other Num Account E grid and press the 1 r button move to m Contact Blaklist to move 2 it 3 y 4 Import 5 Browse the file in XML 6 Fl format t I 8 F Export Fl Click Export button and 9 D create a file with whose 10 r name you prefer to W Next Del Delete All ro 2 Browse the specific contact list file in XML format and then click Import button The imported contact lists will be showed in the Contact List 3 You can also click the blue number displayed on the web page to dial out via web interface directly and click the Hangup button to hang up the current call 4 Move the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 5 Click the Export button to export the contact list Note Enterprise IP Phone Customizing Your Phone Import Export Contact List can be only set via Web interface Remote Phone Book The IP phone has directory itself but in the enterprise applications where there are a need for acommon phone book Forthe maintenance and the update of it the common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the se
5. Pack List A ee nr NEN ENTE 5 INSTA 6 Configuration and Registration c cccccsceccsssesseeseeseeseeseceeceseeseeseeeseeaeeseceeeseeaecseceeeeaeeaeeneenseaes 8 Configuring via Webi Rages nn sei r e ar e Eaa r eaei en ro aee rS oE E Een 8 Configuring vid keypad oss ii idas 10 OS AAT A EE E A AE E E TS Keypad Instruccion aaa ELN LED MUA Bla 13 Icon Instruction EAEE E E P ES 14 OFT el 1 0 e e EERTE 15 Customizing Your Phone en 7 General Seto car e ate ell seen le ee I era Innen a deceo os a a el ra lite 17 Phone MAS AAA A 17 Tan SUAS Cee cessed didas aia 17 Time Dacia 18 A nee ee ee ee en a ne nt 20 Audio SEINES a Anne Busse au E 21 None Ran St ok to ts o o es 21 Ring Tones Vida add 21 Codec Selection sr ta ee ee nr Ne EN bet 23 Contact MINIMO opine tetanstavetansceeedenshetetanunetetanstavetanscetetenstetetansretetete 23 Edit Add Delet Contact dd delas 23 Import Export Contact llista aaa inne 25 Remote Phone Book ccccescescesseeseeseeseeseeseesecseeeceeseesecaeeceeseeaeceececeeaesaeseeeeaeeseeaeeneeeaseas 26 O OS 26 Other Settings fasst an EN tel tel ol AA ec A oe SE 27 QA A 27 Hob micro cio ad ello o e Let oe el era al ed el Ie EZ 28 ll AA cae Se Ree sat on ea os a oe 28 Auto Redal iaa 29 NS AO 29 Missed call lOO er ee en een olores dia 30 Logo Customization alias heridas 30 Progr
6. 4 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary To assign the key as Intercom 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Intercom from the list 2 Enter the extension number you want to intercom in the Value field 3 Inthe Line field select a line for which to apply this key the default one is Line 1 4 Press Confirm button to save the changes Note Your VoIP PBX must support this feature And make sure the Intercom Allow is enable URL Record During the conversation pressing the type of DSS key and then follow the voice prompts to achieve the call recording capability 1 When you are on the conversation pressing the DSS key to start the recording process in the current Call 2 Enable the recording function the recording icon will be flashing for the ongoing recording process 3 Pressing the DSS key again to disable the recording function and the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To assign a DSS key as URL Recorder 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down me
7. LED Status Steady green Blinking red Steady red Off Description The monitored account is in idle status There is an incoming call to the monitored account The monitored account is on an conversation It is not active as BLF Table 2 Call Line Appearance Button LEDs for BLA Bridged Line Appearances LED Status Steady green Steady red Blinking green 300msL Blinking red 300msH Steady orange O Blinking Orange 500msL Blinking green 500ms Blinking red 500msL off O Table 3 Line Keys LED Status Steady green Blinking green off Description All of the members are in idle status Some part s is seizing the line Some part s is ring back Some part s is ringing Some part s is on the phone Some part s is under the public hold status and all of the members can retrieve the call Some part s is under the private hold status and only the initiator can retrieve the call Three way conference all of the parts press hold It is not active as BLA Description The account is active There is an incoming call to the account or there is a call on hold The phone is in idle status whatever registered unregistered Table 4 Line Keys set to BLF LED Status Steady green Fast blinking green Slow blinking green Off Description The monitored account is in idle status There is an incoming call to the monitored account The monitored account is on an conversation It is not active as BLF Table 5 Line Keys set to
8. choose Record option from the list 2 Press Confirm button to save the changes Hot Desking Hot desking is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources Hot desking is a phone feature that allows accounts to login or logout in an IP phone After a certain account landing the corresponding configuration of the account will be applied to the phone This IP phone can support two kinds of Hot desking Base Mode and Advanced Mode e Base Mode Pressing the DSS key which is set to be Hot Desking when the phone is idle to active the Base Mode By this mode it will clear all of the account records then set up an account and register for the first account e Advanced Mode By this mode it will clear the first account information then connect the URL to download the Xml file and configure a new account Enterprise IP Phone Trouble Shooting To assign the key as Hot Desking 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hot Desking option from the list 2 Inthe Value field enter the URL address in the input field to active the advanced mode Or you can leave it black to active the base mode 3 Press Confirm button to save the changes LDA
9. e Connect Handset and Headset Enterprise IP Phone Customizing Your Phone e Connect Network and Power 1 Attach the Stand as shown below N Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Enterprise IP Phone Customizing Your Phone Internet oo Internet PC Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable showed as below a 2 rd Ext ets
10. www tiptel at Tiptel AG Bahnstrasse 46 CH 8105 Regensdorf Tel 044 884 01 80 Fax 044 843 13 23 E mail tiptel tiptel online ch Internet www tiptel online ch Tiptel B V Camerastraat 2 NL 1322 BC Almere Telefoon 0900 BELTIPTEL of 0900 2358478 0 50 p m max 25 00 Fax 036 53 678 81 E mail info tiptel nl Internet www tiptel nl Tiptel NV Leuvensesteenweg 510 bus 4 B 1930 Zaventem Telefoon 0903 99 333 1 12 Euro min Fax 02 714 93 34 E mail tech tiptel be Internet www tiptel be Tiptel sarl 23 avenue Ren Duguay Trouin F 78960 Voisins Le Bretonneux T l 01 39 44 63 30 Fax 01 30 57 00 29 e mail support tiptel fr Internet www tiptel fr
11. History IME Directory Delete Call Switch Cancel Line Selection 1 Confirm Cancel Reset to Default Note 1 We can add the Empty key more than once but others can only choose once time and cann t be repeat when you set up the Selected Softkeys key more than 4 options the LCD of phone will transfer the forth key with More automatically which can be use to switch to the next page and continue to show up the other key Live Dialpad Defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Choose Phone gt Preference gt Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the change Enterprise IP Phone Customizing Your Phone Dial Plan Preference Features Softkey Layout WEB Language DHCP Time Time Zone Primary NTP Server Secondary NTP Server Update Interval seconds Daylight Saving Time Fixed Type StartTime EndTime Offset minutes Manual Time Time Format Date Format Live Dialpad Inter Digit Time 1 14 seconds Flash Hook Time lt 800ms Backlight Time seconds Keyboard Lock DSSKey EXTKey Voice Phone Dial Plan sms English _ o Disabled De 8 China Beijing cn pool ntp org Q cn pool ntp org 1000 Q fautomate MO e By Date e By Week Month Day Hour Month Day Hour
12. allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Call Return from the list 2 Press Confirm button to save the changes Enterprise IP Phone Trouble Shooting Pick Up When you configure a Pick Up key you specify the extension that you want to monitor Then when the monitored extension receives a call you can press this key to pick up the incoming calls To assign the key as Pick Up 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Pick Up option from the list 2 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons When the conversation which is monitored was transferred to an unused extension number you can press this key to retrieve the call T
13. keys you want to make the assignment there is a pull down menu in the Type field choose SMS from the list 2 Press Confirm button to save the changes Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Voice Mail from the list 2 Enter the number you want to set as the voice mail box in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes DTMF You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as DTMF 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose DTMF from the list 2 In the Value field enter the specific number 3 Press Confirm button to save the changes Public Hold The key can be configured as a public hold key During a conversation all members Enterprise IP Phone Trouble Shooting belonging to that particular BLA group can use this key to hold or retrieve a call To assign the key as Public Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys
14. message has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate the new voice messages coming e The MESSAGE button will be lighted 19 34 25 Dec 30 Tues History or DND Menu Enterprise IP Phone Using the Basic Call Functions To configure the Voicemail code via Phone interface 1 Press Menu gt Messages gt Voice Mail gt Set Voice Mail 2 Use the navigation keys to highlight the line for which you want to set enter the code which the phone uses to connect to your system Press 123 hot key to choose the proper input method 3 Press Save to save the change press Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes To view the new voicemail via the Phone interface 1 Press Menu gt Messages gt Voice Mail gt View Voice Mail 2 Choose the account and press the Connect button then you are able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 You
15. nal IT To 3 You can check the blacklist by pressing Menu gt Directory gt Blacklist and do the desired changes Note If the contact is moved to the blacklist then the call from this contact can not get through Enterprise IP Phone Customizing Your Phone To search a contact via Phone interface 1 Press Dir gt Contacts gt Enter 2 Press the digital number on the keypad it will turn to the search interface automatically and search the record in Contact To add delete edit the contact list amp Blacklist via the Web interface Choose Contacts interface to do the relating changes Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts gt Local Phone Book Local Phone Book Remote Phone Book Phone Call Info LDAP Contacts Hangup Index Name Office Num Mobile Num Other Num Account Ring a 4 NOTE a QQ 123 gao ie g Add Contact Blacklist 2 ss 0599123 456789 Auto Auto rout the contact information User s url pasa ui ad m shouldn t leave contact 4 Py name blank 5 m 6 1 Delete 7 g Contact Blacklist FI Select the contact you 8 E want to delete in the 9 H grid and then press the Fr button Delete to Su r a confirm Page 1 Y Next Del Delete All 5 Move to Move To BlackList Move To Contacts Contact Blacklist Blacklist Choose the contacts you want to move in the
16. out if necessary Enterprise IP Phone Using the Basic Call Functions Connecting 90001 Cance And you can also dial up via web interface 1 Choose Contact gt Local Phone Book click the number which you want to dial out and then the phone will dial out by default account Local Phone Book Remote Phone Book Phone Call Info LDAP Contacts Q Hanqup Name Office Num Mobile Num Other Num Account Ring a 5 NOTE QQ 123 Auto Auto Add Contact Blacklist ss 0599123 456789 Auto Auto i the contact information User ww 0599 Auto ai shouldn t leave contact name blank a Delete Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to confirm 00 30040N0Nb r A o yy 10 Be Next Del Delete all Move to Move To BlackList Move To Contacts Contact Blacklist Blacklist Choose the contacts you want to move in the Index Name Office Num Mobile Num Other Num Account grid and press the button move to Contact Blaklist to move it Import Browse the file in XML format Export Click Export button and create a file with whose name you prefer to export Bebe H oO Be Prev Next Del Delete All 2 Or choose Contact gt Phone Call Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact gt Phone Ca
17. you will pick up the specific one the server assigns to you To assign the key as Group Pick Up 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Group Pick Up option from the list Enterprise IP Phone Trouble Shooting 2 Enter the feature code for example 78 in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes Paging You can configure the key as Paging key When you press this key the phone will dial the number out directly To assign the key as Paging 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Paging option from the list 2 Enter the number you want to dial out directly in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes Record Call recording is a phone function to record the conversation in the process of dialogue Using this feature please pay attention to the maximum recording time and frequency in advance Generally it maybe a few minutes To assign the key as Record 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field
18. 30 040N0r x Matches any single digit character which is dialed a a Du I o i mere ee wer Matches an arbitrary Dial now Rule add Edit Del number of digits Area Code gt gt Block Out gt gt E 2 Enter the desired x 3 Press Add button to save the changes 4 You can select a record to modify then click Edit button to submit 5 You can also delete a specific one from the dial plan list by pressing Del button Note x represents any Character represents a string of characters Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area To add the area code via the Web interface 1 Choose Phone gt Dial Plan gt Area Code 2 Enter the Code set the Min Length and the Max Length option and then click the Confirm button to save Enterprise IP Phone Customizing Your Phone Phone CCA AI IA II ACI Preference Features Softkey Layout DSSKey EXTKey voice Ring Tones DialPlan sms Replace Rule gt gt NOTE Dial now gt gt U
19. 6 40 PCMA G729 PCMU and G723_53 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account gt Codecs 2 Use the navigation keys to highlight the desired one in the Enable Disable Codecs list and press the to move to the other list 3 Click Confirm to save the change Note Codec Selection can only be set via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s contact list You can add edit delete dial and search for a contact in the contact list To add a contact via Phone interface 1 Press Dir gt Contacts gt Enter 2 Press Add hot key enter Name Office Mobile number Account and other information ofthe contact from the keypad Use the 123 soft key to select between numeric and upper lower case alphanumeric modes Edit Contact Account Auto Bak Switch Save 3 Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account 4 Choose and set a special ring tone for the contact 5 Press Save hot key to add the contact or Back hot key to cancel the change To edit a contact record in History via Phone interface 1 Press History hot key to enter the call history list Enterprise IP Phone Customizing Your Phone 2 Choose a rec
20. BLA LED Status Description Enterprise IP Phone Customizing Your Phone Steady green All of the members are in idle status Slow blinking green oe Some part s is seizing the line ring back under the private hold status Fast blinking green Some part s is ringing on the phone under the public hold status or all of the parts press hold Off It is not active as BLA Table 6 Power Indication LED LED Status Description Steady green Power on Blinking green There is incoming call to the device or there is a call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi lingual letters in lower case Input Method multi lingual letters in upper case Call mute Call hold Voicemail SMS Call forward BTH Rose BEB a LOHMa DND Do not Disturb Enterprise IP Phone Customizing Your Phone Auto answer In handset mode In headset mode In speaker mode The recording session cannot be started The recording cannot be stopped Probably the recording box is full This call cannot be recorded E me ZONE The recording session is successfully started User Interfa
21. Disabled vi perg CNG CNG Enabled CANANEA Generation JITTER BUFFER Type adaptive C Fixed JITTER BUFFER 5 It is a shared data area Min Delay o where voice packets can E be collected stored and Max Delay 300 sent to the voice AAA processor in evenly Normal Delay 120 Confirm Cancel 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring Enterprise IP Phone Trouble Shooting Preference 10 Features Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Internal Ringer Text Internal Ringer File Confirm Softkey Layout MIA Phone DSSKey EXTKey Voice Ringl wav v Ringl wav v Ringl wav v Ringl wav x Ringl wav das Ring1 wav RingL way Ringl way b Loo o t ttSCtidCd Ringl way Ringl wav v Cancel bes sw I Ring Tones DialPlan sms 2 Internal Ringer Text To set group name For example family 3 Internal Ringe
22. ES Key AA It is provided by ISP MAC Oriented AES Ke y Click this button to aut PNP config Disabled lx provision immediately Click this button to auto Check New Config Disabled x provision immediately lick this button to auto provision Export Import immediately Auto provision ConfigExport the configuraion files to backup the settings and could im all the settings after reset Export Import Config Alk System Log Import Export There are two methods tc export the system log Loc or Server Export System Log Local y Export PCAP Trace start stop Export Confirm Cancel Note You can ask your system administrator for the decrypt password Set AES Key via phone interface 1 Go to Menu gt Settings gt Advanced Settings gt Set AES Key 2 Enter the Common AES and the MAC oriented option 3 Press the Save hot key to save the changes System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log Enterprise IP Phone Trouble Shooting Choose Upgrade gt Advanced select Export System Log click Export button to export the file to your local computer PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors happened in your phone you can export the PCAP trace and send to your system administrator fo
23. Frequency Time Period for example 400 200 3 Press Confirm button to save the changes Cancel to cancel the change Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via Web interface 1 Choose Phone gt Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation JITTER It is a shared data area where voice packets can be collected BUFFER stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter Enterprise IP Phone Trouble Shooting Preference Features Softkey Layout DSSKey ExTKey Voice Ring Tones DialPlan sms Echo Cancellation 4 NOTE Echo canceller Enabled Q VAD Sm Voice Activity Detection VAD
24. Internet PC PC Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 35 into the address bar of web browser The default login name and password are admin admin Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network Settings Enterprise IP Phone Customizing Your Phone Choose Network gt Internet Port WAN DHCP Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP forthe User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and
25. Manual EN tiptel IP 234 Yealink SIP T26P tiptel About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity FE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Tables of Contents Getting AA sO
26. P If you want to use the LDAP function you must configure the corresponding options in the LDAP interface at first To assign the key as LDAP 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose LDAP from the list 2 Press Confirm button to save the changes 3 When you press this key under the idle the phone will turn to the contact search interface Prefix When you set up the function of prefix press this key the phone will be ready to make a new call and show up the content which your set previously on the dail interface And you could enter other figure and call out To assign the key as Prefix 1 2 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Prefix from the list and enter the number you want to show up on the dial interface in the Value field Press Confirm button to save the changes Tone Settings You can define the frequency and time period of all the following tones Dial Enterprise IP Phone Trouble Shooting e Ring Back e Busy e Congestion e Call Waiting e Dial Recall e Record e Info e Stutter Message Auto Answer To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enter the frequency and time period in ms as the following format
27. Paging e Record e Hot Desking e LDAP e Prefix Note 1 Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information 2 Users can also connect EXP38 EXP39 to extend the DSS keys to 38 or more BLF You can configure the key for Busy Lamp Field BLF which allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out on a BLF configured key To assign the key as BLF 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose BLF from the list 2 Enter the number you want to monitor in the Value field 3 In the Line field select a line for which to apply this key 4 And then enter the feature codes in the extension field Enterprise IP Phone Trouble Shooting 5 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the pickup function For example if you set the BLF number as 212 and the pickup number is 83 then when there is an incoming call to 212 press the BLF key it will call out the 83 automatically to pickup the incoming call on 212 BLF List BLF listis a function which can monitor the grou
28. Rd a 66 Call RA ias 66 A E OE ATT 67 Gall Park A ia 67 Group Listening tan sl ea 67 NO 68 Voice Malle dl ee lie 68 DITMFal a A 68 Public Hold kamea a ts e o Soca hose to e a soa 68 Private Hold pecene ir E E aE a rE SE aTa 69 ME RAGHEB OOK 224 522 Sat ss nt Men TA T te 69 Group Pick Up 2 8 E E E OOE OONO 69 Pagms 2 NN A A elas 70 A all RiRnREnalIRania 70 Hot Deske ee ee e a e a e a e 70 A E E E A E A ESA 71 A e el eet 71 A ossvecetedenteedessvadededcuadededadess edesadatedstedsdedesadevedsdessbesenieedse 71 VOICE taa tastes de tae ie sel st elo od Ne ie se E A ee a eS 72 RO AA ia 73 Trouble Shooting une aa aaa Enterprise IP Phone Customizing Your Phone Getting Started Packing List The following components are included in your package e Enterprise IP Phone 0000000000 Q e Phone Stand e Power Adapter Enterprise IP Phone Customizing Your Phone e Handset amp Handset Cord BERN My YA I BIC BY ae QU PN ToS e Ethernet Cable e Quick Installation Guide amp Quick Reference e CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand
29. Y Digit 0 9 Area Code gt gt Identifies a specific digit do not use if it is defined as send key digit digit Marengna 1 een dit led Max Length 1 15 15 bad included in the Perro ara digit digit digit Specifies a range as a comma separated list Code 0599 Block Out gt gt Pies any single digit character which is dialed Matches an arbitrary number of digits Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone gt Dial Plan gt Block Out 2 Enter the phone number and click Add button to save the changes or choose the specific one in the list click Delete button to delete the record 3 You can select a record to modify then click Edit button to submit 4 You can not dial out the number from your IP phone unless it is removed from the forbidden list Preference Features SoftkeyLayout DSSKey ExTKey Voice Ring Tones DialPlan sms Replace Rule gt gt O i 4 NOTE Dia now gt gt Digit 0 9 Area Code gt gt Identifies a specific digit do not use if it is Block Out gt gt defined as send key F digit digit Identifies ary cit dialed il 123456789 that is included in the 2 05991213 ranpa 3 r digit digit digit 4 IF Specifies a range as a comma separated list 5 A Fl x 5 Matches any single 7 digit character which is 8 E dialed 9 IF 10 E Matches an arbitrary number of di
30. ammable Key cccceccessescesseeseeseeseeseeseesecseeceeseeseceeeeeeeseeaeceeeeeeesesseseeeeaeeaeeseeeeeeaeeas 31 Softkey Layout unicidad aiii 31 Live Dialpad rain casstadceschaneastdsted E E EE 32 Dial Pd ia 33 Dia nab oath oct aoe eid et Se ee ae eh ee a 34 O ists etskene keins ersehen elekensneheken 35 Block Out se se ee a Se eh el ee ee lin el ea IE 36 DND FWD Synchronisation cess eseeceeesseeseeeeeeeseeseesceeceeeseeaeeeceesaeeaeesseeseesaeeaeenseeeats 37 Using the Basic Call Functions essssssssssssssssssssssssssssnnnnsssssssnsenene JS Man acca litre se ee ee es En Br ee Ein ante 38 Call Devices e o O ss 38 Call Methods 0000 Nana 38 Call Completo ad aiii 40 Answennig acalla 2 2 142 De a eat tale a eo ae ell ia o L O e tats 41 Answering an incoming Calli ccccecccsesceseeseeseeeeeeseeseeseceeeseesecaeceeeaeeaecaeseeeeaeeaeeeeeseeaees 41 Denying an mcoming call dla 41 DND iii iia 41 Call Eorward net een ee a re ne e AEEA 2 Md nennen an asus nee 43 Durme an Active Call 2 22 22 ete Rl ia 43 A NN 43 Eall Holda set ea el ar he tia Det Se EEC cea ee LL laa el EEE 43 Eall Waiting o A ii 44 Call Transfer 213 san aot timated aa det denial deel Miva ute 44 3 way Conference NO 45 Network nfeteneer en e e 46 MESSAGE He ae oul e dd 47 NAC Md e a Rang ee e See ek the atta a ee ae 47 MSc aires 48 Account Settin
31. ave the changes Enterprise IP Phone Trouble Shooting Internet Port WAN PCPort Advanced van 5 NOTE WAN Port Active Disabled v VLAN 5 A VLAN is a logical local u g ER area network or LAN that extends beyond a NERRALSHUNG 0 Y single traditional LAN to a TOTO roup of LAN segments PC Port Active Disabled v Ren specific a a m an configurations USRPRIORITY D v Qos When the network vn Capacity is insufficient QoS could provide VPN Active Disabled v priority to users by setting the value Upload VPN Config Alk Local RTP Port Import Define the port for voice Voice gos transmission Voice QoS 40 0 63 SIP QoS 40 0 63 Local RTP Port MaxRTPPort 11800 0 65535 MinRTPPort 11780 065535 WebServer HTTP port 80 1 65535 HTTPS port 443 1 65535 Type HTTP amp HTTPS Disabled Note For more details of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator use
32. ce There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware JV JV Network Phone Accounts Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings Dial Plan Tones DND Code v ReDialTone EAS Enterprise IP Phone Customizing Your Phone Emergency BusyToneDelay Return code when refuse Return code when DND Intercom Call Completion Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Logo Customization Vv Advanced Phone Functions Accounts Network Voice Codecs Echo Cancellation etc Reset To factory Vv JV Set admin password v Update Set AES Key Keypad Lock Auto Provision Other Features Messages History y Directory Contacts Blacklist lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt LSS Note 1 The above table only indicates most of phone functions rat
33. ction 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the Conf hot key during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in or press Directory soft key to enter the contact list then choose a contact to conference in then press the Send hot key 3 When the call is answered press the CONF button the conference call will include you and the other two parties Enterprise IP Phone Using the Basic Call Functions 4 During the conference press the Split hot key to split the conference into two hold lines and press the Resume hot key to resume the chosen call respectively 5 When you press the hold key the conference will be on hold 6 Hang up to disconnect all parties Network Conference If you want to make a conference with more than three people you can open the function of network conference If you enabled this function you can put the meeting conference on the server To enable network conference via web interface 1 Choose Account gt Account X gt Advance gt Conference Type there is a pull down menu choose network from the list 2 Enter the Conference URI 3 Press Confirm button to save the changes To establish a conference 1 Press the Conf hot key during an active call 2 Dial the number to confer
34. d in the pull down menu click confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record or display the missed calls on the idle screen This function can only be set via the Web interface 1 Choose Account gt Basic gt Missed call log 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Logo Customization You can upload your own logo which displayed on the idle screen 1 Choose Phone gt Features gt Use Logo gt Custom Logo via the Web interface press Browse button and choose the corresponding file just created 2 Press Upload button to complete the Logo Customization You will find the desired logo display on the idle screen Note 1 You can also upload the Logo by AUTO PROVISION 2 By the Web interface users can set a logo to be a System Logo or a Custom Logo and the Custom Logo is deletable Enterprise IP Phone Customizing Your Phone Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs This function can only be set via the Web interface 1 Choose Phone gt DSS Key gt Programmable Key Preference Features SoftkeyLayout DSSKey ExTKey Voice Ring Tones DialPlan sms Memory Key gt gt Q 5 NOTE Line Key gt gt O Programmable Key gt gt Softk
35. e format of wav whose sampling rate Live Dialpad Disabled v Q should be 8K mono 16 bit Ulaw compression Inter Digit Time 1 14 seconds 4 Q Flash Hook Time lt 800ms dl Backlight Time seconds 30 v Q Keyboard Lock Disabled y Ring Type Ringl wav v Del Q Note Enterprise IP Phone Customizing Your Phone By default the time zone is 8 China Beijing Daylight Saving Time is Automatic Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu hot keys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys can not be used until unlocked You can not access the MESSAGE HEADSET CONF HOLD MUTE TRAN RD Keys History Directory DND OK X navigation Keys etc All Keys All of the keys can not be used until unlocked You can only use the phone to answer the incoming calls Lock amp Answer You can only use the phone to answer the incoming calls But can not hung up the call by your party Or enter the menu pages to do some configurations To enable keypad lock via Phone interface 1 2 3 4 5 6 Press Menu gt Settings gt Advanced Settings enter the password and then press Confirm hot key Choose Keypad Lock option Use the navigation key to highlig
36. ence in then press the Send hot key 3 When the call is answered press the CONF button 4 After starting a three way conference press Conf button to enter Conference dialing interface and invite another party to participate in teleconference 5 After starting conference press Hold key to Hold local call without influencing others in conference Enterprise IP Phone Using the Basic Call Functions How to INFO DTMF Disabled v Advanced DTMF Payload Scope 96 255 101 qe N parameters for 100 reliable retransmission Disabled Enable Precondition Disabled Subscribe Register Disabled y Q Subscribe for MWI Disabled MWI Subscription Period Scope 0 84600 3600 seconds Caller ID Header FROM y Use Session Timer Disabled y Session Timer seconds 19 Refresher Uac y Use user phone Disabled y Voice Encryption SRTP Ion lot ptime ms 20 y BLF List URI Shared Line Disabled y Dialog Info Call Pickup Disabled v BLA Number BLA Subscription Period Scope 60 7200 300 SIP Send MAC Disabled y SIP Send Line Disabled SIP Registration Retry Timer Scope 0 1800 30 seconds Enable Signal Encode Disabled v Signal Encode Key Conference Type Local v Conference URI Network Confirm Cancel Message The phone supports SMS Short Messaging Service and Voicemail if you want to use them please make sure that your VoIP telephone system supports this functionalities and your accounts
37. et manually Use the navigation keys to highlight the option and enter the specific date and time Manual Setting 1 Date Y M D 09 07 13 2 Time H M S 10 241 24 Back Save 4 Press Save hot key the time appears on the idle screen will be changed Press Back hot key to return to the previous screen To set the time format via the Phone interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt Time amp Date Format Back Switch Save 2 Use the Switch hot key to choose a preferred time format 12 hour or 24 hour 3 Use the Switch hot key to choose a preferred date format the IP phone can support 7 kind of date display format 4 Press the Save hot key to save the changes and return to the previous screen To change the Time and Date via the Web interface Enterprise IP Phone Customizing Your Phone Choose Phone gt Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail To change the Daylight Saving Time settings via the Phone interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt SNTP Settings gt Daylight Saving SNTP Settings 4 Daylight Saving Bak switch Save 2 Press the Switch hot key to choose Off On Automatic options 3 Pres
38. ey 1 WAN Port 2 PC Port Back EA Choose WAN Port press Enter hot key WAN Port Option 1 VLAN Status Disable 4 gt Back _Switcn save Set the VLAN Status and input the VID Number Priority Enterprise IP Phone Trouble Shooting 5 Press Save hot key to save the settings or Back hot key to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP To configure HTTPS settings via Phone interface 1 Press Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select Webserver Type option then press Enter hot key again Webserver Type 1 Webserver Type HTTP amp HTTPS gt Back Switch Save 3 Press the navigation keys or Switch hot key to choose the transmission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu To configure HTTPS settings via Web interface Go to Network gt Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode and then click the Confirm button to s
39. eyl N A Softkey2 History Softkey3 DND lenu Softkey4 SwitchAccount SMS Up NewsMs Forward Down Redial Call Return Left Pick Up XML PhoneBook Right Status S i OK Status Cancel N A v CONF N A v HOLD n a a gt MUTE N A v 2 Choose and customize specific features for these keys 3 Click Confirm button to save the change Softkey Layout The phone can support 15 kinds of call interface to set up softkey user can setup different function key according to his her own requirement or habit To set up softkey via web interface 1 choose Phone gt Softkey Layout 2 Inthe Custom Softkey field chose Enable in the pull down menu 3 You can choose the corresponding call states which you want to set up the softkey in the Call States field 4 Highlight the desired one in the Unselect Softkeys Select Softkeys list and press the to move to the other list Enterprise IP Phone Customizing Your Phone 5 And you can use E E3 to choose the order how to display in the call states 6 Click confirm to save the changes 7 You can also click the Reset to Default button to reset the softkeys interface Preference Features Softkey Layout DSSKey EXT Key Voice Ring Tones DialPlan sms Custom SoftKey Enabled Vj 4 NOTE Dialing Call States Dialing w Selected Softkeys Unselected Softkeys ordered by position Empty Send
40. g and ring back interface Ifthe reception also set the transport as TLS then IP Phone UI will display the icon Al on both side Go to Account gt Basic choose Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change NOTE Display Name i SIP service subscriber s name parcia which wil be used for Caller ID display Register Status Register Fail 5 Register Name Account Active lon off SIP service subscriber s ID Es 307 O used for authentication y User Name Display Name 207 o User account provided by Register Name 307 VoIP service provider User Name 307 NAT Traversal Defines the STUN server will Password jooe 0 be active or not SIP Server 10 1 4 45 Port 5060 amp Proxy Require DAR Disabled v special parameter just for Enable Outbound Proxy Server Disabled Q aos Outbound Proxy Server Port 5060 Q hots server the value should e Transport UDP y com nortelnetworks firewall UDP een Backup Outbound Proxy Server Port 5060 Codecs Sete TLS Choose the codecs you want NAT Traversal IDNS SRV O s to use STUN Server 3478 pot Advanced Voice Mail 307 1 The Advanced parameters for administrator Proxy Require Anonymous Call lf mg On Code _ Off Code DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available To set DNS SRV via web interface Go t
41. gits Block Out Number Add Edit Del Enterprise IP Phone Using the Basic Call Functions Note The numbers set in Emergency can not use the dial plan rule DND FWD Synchronisation When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Choose Phone gt Features gt Feature Key Synchronisation 2 there is a pull down menu in the Type field choose Intercom from the list 3 Choose whether to enable this function from the pull down menu 4 Click the Confirm to save the change phone it will dial out the Hotline Number hotline number automatically Hotline Delay 4 Upload Logo ReDialTone The picture must be format of dob it can be Emergency 1 black and white or 2 gray scale BusyToneDelay seconds 0 Q Ringer Device for Headset Use Speaker Return code when refuse 486 Busy here Return code when DND 480 Temporarily not available Q DND On Code Q DND Off Code Q Enable Semi Attend Transfer Enabled y Q Allow Intercom Enabled y Q Intercom Mute Enabled y Intercom Tone Enabled y Intercom Barge Enabled v Q Call Completion Disabled y Attend Trans OnHook Enabled v Feature Key Synchronisation Disabled v Disabled Use Logo Enabled O Enterprise IP Phone Using the Basic Call Function
42. gs GAR deta ed ed ed aed ee tnd eed ae 50 TES ne E aaa 51 DIN SSS RV ates o tg nenne 51 Network SEN 6 i sccss3 ssesasveidecsiiteceessvendsgiauh Ea ee eare a ate E een e eea eS o een Ea eiken Eae hee 52 PEPA o BE a del a dl a 52 VLAN SEINE aan ann seinen nn nn iare tion keraent ineei siasat 53 ELISE Sera e lots potes tee ae elo Iced Det a eee rt era al ed eel Ie Een 54 M intenance Tasks add 55 Administrator Modena alba einher a 55 Administrator User Password 0 c ccccescescesseeseeseesecsececeeecseeeceeseeseceeenseeaeeaeeneeeaeeaeeaeenseeaees 55 A ee ee ee een 56 ReSet to Factory crise a deetelsinilek e suite eltern 56 Firmware Upda acina A N ARNEE 57 Dec Pl iii 58 System LOG Exporta EE 59 PCAP Traces Exportne een a 60 OD ee a e E tr to ds an 60 DSS keys Configuration uessesseeseessersensensennnnnsennennnnnnnnennennnnsnnnennennennsennennnnennsennennennenan 60 BEE ti n elect e ld elle tec el le 61 BLE Eistee izan 62 AO a 62 Speed Dial a e Rn NS 62 OO TO 63 URE Record 2 2 22 aaa 63 Xml Browse rice iirc MARAE RESIS Hes AR ASA I BR 64 UR cidad dada da 64 Shared Eine a e te a ee ele alo e th las ak Er ate Asda hea Sethe ate 64 CONOCE ii E 65 Forward la 65 A aan ek ea mes Ik nisi 65 BIOld mes ee rere rere ter E o 66 DND ae A eros sasha veest ales anh ers RERRERR BBRR EHEN en tect sabia ih te 66
43. her than all of them Please refer to the relating parts for more details The default administrator password is admin Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface This option allows you to review e Network status IP Address Mac Address Gateway DNS WAN LAN etc e Phone status Model Hardware version Firmware version Product ID MAC etc e Accounts The 3 SIP accounts status Firmware version To check the Phone Status via Phone interface 1 Press OK button directly or Menu hot key choose the Status option 2 Use the navigation keys to scroll through the list and check the specific one To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the language for the phone user interface and the web user interface independently from each other No
44. ht the one you want to lock Press Save hot key to active the change or Back hot key to return to the previous screen The icon A will be displayed on the top right corner of the idle screen If you choose Lock amp Answer it will show the icon A and on the user interface To unlock the phone via Phone interface 1 2 3 4 Press Menu hot key you are prompted for the password Enter the password and then press Confirm hot key the phone is unlocked The icon will be disappearing from the idle screen If you choose Lock amp Answer you have to enter Menu gt Settings gt Advanced Settings gt Keypad Lock to disable this option To enable keypad lock via Web interface Choose Phone gt Preference to do the relating changes Please refer to the instruction above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Enterprise IP Phone Customizing Your Phone Audio Settings Volume You can adjust the volume of handset speaker headset Ring Volume To adjust the volume when you are not in an active call 1 Press Menu gt Settings gt Basic Settings 2 Scroll to Phone Volume and press Enter hot key highlight the one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume Handset Volume BEOU Bak o 3 Press OK hot key to save the change or Back hot ke
45. ign the key as URL 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose URL from the list 2 Enter the number you want to set as URL in the Value field 3 Press Confirm button to save the changes Shared Line The Shared Line Appearances SLA which is also named as BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this usage and are blocked from using this line appearance until the line goes back to idle state or when the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To assign the key as Shared Line 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Shared Line Enterprise IP Phone Trouble Shooting from the list 2 Enter the condition code in the Value field 3 Inthe Line field select a line for which to apply this key the default one is Line 1 4 Press Confirm button to save the changes Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call Thi
46. ill light when the assigned functionality is turned on Dial Pad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions Cancel Up Down Left Right Confirm ABS Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type Adjust the volume of the handset headset speaker and ring tone Allows for hands free communication during calls Press to switch to the Group Listening mode VO meaoser Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode OD wre Mute audio transmission locally during calls Hard Feature Keys O messace Allow users to access the voicemail interface directly Cc cor Enable setup of a local 3 way conference or a network conference Cc an Place a call on hold or resume it O man During a call press to transfer the current call to the third party When the phone is idle press to enter the forward configuration page Press to enter the Dialed Calls interface then choose a record to call out Enterprise IP Phone Customizing Your Phone LED Instruction Table 1 Call Line Appearance Button LEDs for BLF
47. ist Index Prefix Replace 0569 1 0123 3 0578 n o o o o o Jn a a ER o x Matches any single digit character which is Prefix u Replace dialed Add Edit Del Matches an arbitrary Dial now gt gt number of digits Area Code gt gt Block Gut gt gt 2 Enter the desired Prefix and Replace 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list 5 You can select a record to modify then click Edit button to submit Note 1 Please contact with your system administrator for the country area code if you want to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Dial Now Enterprise IP Phone Customizing Your Phone I Preference Features Softkey Layout DSSKey EXTKey Voice Ring Tones DialPlan sms Replace Rule gt gt 5 NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list Dial now gt gt UY 0592751 0599123 AAA 00
48. l computer choose Import button 3 Itwilltake a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade gt Basic gt Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating To update the firmware automatically via Web interface 1 Choose Upgrade gt Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Specified AES Key Per phone AES Key PNP config Check New Config etc 2 Choose Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Auto provision button Set Auto Provision via phone interface 1 Go to Menu gt Settings gt Advanced Settings gt Auto Provision 2 Enter the URL User Name and Password Enterprise IP Phone Trouble Shooting 3 Click the Save hot key to save the changes Note 1 Any power interruption during the following process will most likely
49. lead to a flash memory error As a result the system cannot boot up anymore The procedure can be only conducted in Administrator Mode 2 Ifthe updating is failed you can re plug the power adaptor and press the Speaker key for 3 seconds the IP phone will enter the account configuration interface Users can reconfigure the IP phone account information here and then press the OK button to save the changes 3 The upgrade priority is PNP Custom Option URL by descending Users can also delete some configuration options by Auto provision for example to delete the admin password Decryption This IP phone can support y000000000004 cfg and mac cfg files encryption and decryption for user authentication to realize security usage Ifthere are any encrypted y000000000004 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key for y000000000004 cfg should be 16 bit and Per phone AES Key for mac cfg should be 16 bit option then click the Confirm button to decryption the files and upgrade to the new version Shown as below Enterprise IP Phone Trouble Shooting Basic Advanced Custom Option 128 254 NOTE i i Custom Option Custom Option Type String y Specify the DHCP Option t URL you want to use for provisioning Refer to Autc Account Provision Manual for details 1 about provisioning Password PA AES Key Common A
50. ll Info click the number which you want to dial out from the call list the phone will dial out by default account Enterprise IP Phone Using the Basic Call Functions Local Phone Book Remote Phone Book Phone Call Info LDAP Call Panel Dial a Number Dial Hangup 5 NOTE Outgoing Identity 280 192 168 1 199 Call List Dialed List Index Date Time Local Identity Name Number 1 Wed Aug 18 09 24 280192 168 1 199 582147192 168 1 199 2 Wed Aug 18 09 23 280192 168 1 199 910010 192 168 1 199 Wed Aug 18 09 23 280 192 168 1 199 200110230192 168 1 1 9 Missed List Index Date Time Local Identity Name Number Received List Index Date Time Local Identity Name Number 1 Tues Aug 17 16 52 280 192 168 1 199 Ema 8598192 168 1 199 4 You can click the Hangup button to end the call in the web page Call Completion Have encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact end the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu gt Features gt Call Completion to enter the configuration page Call Completio 1 Call Completion Back Switch Save 2 By the Switch soft key choose whether to enable this option 3 Press the Save soft key to save your changes
51. ll not be displayed in the Call History Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The following call forwarding events can be configured e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific period To configure Call Forward via Phone interface 1 Press the following hot keys Menu gt Features gt Call Forward gt Enter You can also press the Tran button to enter the forward setting page directly when the phone is idle 2 There are 3 options Always Forward Busy Forward and No Answer Forward 3 Choose one of them enter the phone number you want to forward Always Forward 2 Forward to Back 123 Dei save 4 If you want to realize this function by the server please enter the On Code and Off Code option then when you choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there are calls to the extension the server will forward itto the set number automatically based on the forward type And the IP phone will not show the record in the call history anymore Always Forward 3 On Code Back 123 Dei sa
52. may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Field Description Register Status It shows the register status of the phone Account Active You can choose on off to enable disable the account respectively Label The name showing on the LCD of current device Display Name The local phone name showing on the other phone when calling Register Name Register name provided by ISP User Name User account information provided by ISP Password Account password provided by ISP SIP Server SIP server address provided by ISP When you have finished the Network and Account Setting configuration the Register Status Icons will show in the idle screen lt Registered successfully E Register failed r Registering Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Enterprise IP Phone Customizing Your Phone Configuring via keypad Network Settings Press Menu gt Settings gt Advanced Settings gt Network gt WAN Port PC Port VLAN to enter the internet relating configuration page Accou
53. n leave it black to set as the transfer button 3 Press Confirm button to save the changes Enterprise IP Phone Trouble Shooting Hold The key can be configured as a hold key You can use this key to hold and retrieve a call during the conversation To assign the key as Hold 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hold from the list 2 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will enter the Dialed Calls interface then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Redial from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are
54. net Mask DHCP Server Disable Enable Press Save hot key to save the changes or Cancel hot key to return to the previous menu To configure PC Port settings via Web interface Choose Network gt PC Port to do the relating configuration You can consult your system administrator for more information Enterprise IP Phone Trouble Shooting Internet Port WAN PC Port Advanced fe s As Bridge 5 NOTE ClasRouter Bridge In Bridge mode PC Port IP Address 10 0 0 is treated as transparent with Internet Port Subnet Mask Router Enable DHCP Si Tn Router mode the ais ae phone behaves as a router when the PC Port SEUA is the LAN port of the End IP Address 2 NER Confirm Cancel VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 2 3 4 Press Menu gt Settings gt Advanced Settings Enter the password required scroll to Network option then press Enter hot key select VLAN and press Enter hot k
55. nt Settings Press Menu gt Settings gt Advanced Settings gt Accounts gt Enter to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterprise IP Phone Customizing Your Phone Overview Keypad Instruction Hot Key Conference Power Indication N LED IP PHONE Line Keys Message Speaker Headset A A A Hold DTMF Keypad DSS Keys Navigation Ke ri Transfer Volume Adjustment Bar Hands free Mute You can check the following list which introduces the IP phone s keypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered and blink when someone calls in or there is a call on mute Hot Key The screen will display labels for these keys to identify their context sensitive functions and you can custom softkeys under different status Line Key These buttons are used to active up to the three user accounts DSS Key These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transfer etc If not otherwise stated the adjacent Enterprise IP Phone Customizing Your Phone LED w
56. nu in the Type field choose URL Recorder from the list 2 Enter the condition code in the Value field 3 Press Confirm button to save the changes Note During a conversation press this type of DSS key to start the recording process if the other party hung up your phone will turn to the idle status Enterprise IP Phone Trouble Shooting Xml Browser Xml browser is a simple browser function which is based on xml language and http https service users can use tools such as php javascript etc accordance with the established syntax to generate server side functions dynamically to meet the needs of the user xml file and then downloaded it to sip phone by http https so as to realize a simple browser features Using xml browser customers can achieve the personalized features such as weather information stock information date of inquiry access to address book google search news browsing playing music configuration of the terminal parameters and other functions To assign the key as Xml Browser 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Xml Browser from the list 2 Enter the URL address you want to connect to in the Value field 3 Press Confirm button to save the changes URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To ass
57. o Account gt Basic choose Transport option in the pull down menu you can choose the DNS SRV option and then click the Confirm button to save the change Enterprise IP Phone Trouble Shooting Network Setting PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Network PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via Phone interface 1 2 3 4 5 Press Menu gt Settings gt Advanced Settings Enter the password required scroll to Network option then press Enter hot key select PC port and press Enter hot key v 1 Bridge 2 Router Back Enter If you choose Bridge it will return to the previous menu If you choose Router you will be prompted to enter the IP Address Sub
58. o assign the key as Call Park 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Call Park from the list 2 Enter the number you want to park in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others nearby can listen using speakerphone You can get back to the previous mode by pressing the key again Ifthe current mode is handset or headset users can press the speaker button to open or close the group listening function To assign the key as Group Listening 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and Enterprise IP Phone Trouble Shooting choose Group Listening from the list 2 Press Confirm button to save the changes SMS When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key To assign the key as SMS 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the
59. oose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval which is used to the set period to redial again when the call is denied access or expire Itis measured by seconds 4 Press the navigation keys to choose and set the redial times 5 Press the Save hot key to save the changes To set auto redial via the Web interface 1 Choose Phone gt Features gt Auto Redial 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or Enterprise IP Phone Customizing Your Phone fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu gt Settings gt Advanced Settings gt Accounts choose a line and press the Enter hot key to enter the configuration interface then use the navigation keys to choose Auto Answer option Line 1 12 Auto Answer Back Switch Save 2 Press the Switch hot key to enable or disable the auto answer function The default is Disable 3 Press the Save hot key to save the changes To set Auto Answer via Web interface 1 Choose Account gt Basic gt Auto Answer 2 Choose Enabled or Disable
60. ord press the Option hot key and choose Detail option Name 66 Number 66 Time Mon Mar 01 41 38 Bak edt Dial 3 Press the Edit hot key to edit the number and call out To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the call history list 2 Use the navigation keys to highlight a record and then press the Option hot key to pop up the frame highlight Add to Contacts option then press the OK hot key to enter the edit interface 3 Press the abc hot key to switch the input mode 4 After the edition press the Save hot key to save the change Then you can go to Contacts interface to check the record To edit delete a contact via Phone interface 1 Press Dir gt Contacts gt Enter 2 Use the navigation key to highlight the one you want to edit delete then press Option hot key scroll to Detail delete and press OK hot key Contacts Detail Delete Move to Blacklist cancel I OK 3 Make the desired changes and press OK hot key to confirm Or press Cancel hot key to return to the Contacts interface To move a contact to the blacklist via Phone interface 1 Press Dir gt Contacts gt Enter 2 Usethe navigation key to highlight the one you want to move press Option hot key scroll to move to Blacklist press OK hot key twice to confirm the change or press Cancel hot key to return to the Contacts interface Detail Delete Move to Blacklist
61. p status itis not one to one monitoring but the information feedback from the sever to decide which BLF list will monitor which account To set BLF List via web interface Choose Account gt Advanced gt BLF List URI enter the BLF List URI To assign the key as BLF 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose BLF List from the list 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the changes Line You can set these keys as line keys to active up to the three user accounts To assign the key as Line Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access the most frequently dialed numbers To assign the key as Speed Dial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Speed Dial from the list Enterprise IP Phone Trouble Shooting 2 Enter the number you want to perform Speed Dial in the Value field 3 Inthe Line field select a line for which to apply this key
62. r File To choose a special ring tone for the group 4 Click the Confirm button to save the changes Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Answer hot key to answer the call or press the Reject hot key to refuse it
63. r diagnosis To export the PCAP Trace Choose Upgrade gt Advanced to enter select PCAP Trace option click Start button began to Wireshark and click Stop to stop Wireshark and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1X access points and is based on the Extensible Authentication Protocol EAP This IP phone can support 802 1X For the details please consult your system administrator DSS keys Configuration The phone has 10 DSS keys which are able to set up to 31 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default configuration for each key is N A e N A e BLF e BLF List e Line Which displayed as SIP Trunk on the phone UI e Speed Dial e Intercom e Xml Browser e URL e Shared Line Enterprise IP Phone Trouble Shooting e URL Record e Conference e Forward e Transfer e Hold e DND e Redial e Call Return e Pick Up e Call Park e Group Listening SMS e Voicemail e DTMF e Public Hold e Private Hold e XML PhoneBook e Group Pick up e
64. r password is used to access Enterprise IP Phone Trouble Shooting e Web interface e the advanced settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press Menu gt Settings gt Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Admin Password press Enter hot key 4 You are prompted to enter the old and new password press abc hot key to change the input method 5 Press OK hot key to confirm the change or Cancel hot key to return to the previous menu To change the administrator password via Web interface Choose Security enter the old and new password choose Confirm button to save the changes or Cancel button to cancel the changes To logout via Web interface Choose Security gt Password click the Logout button Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade gt Basic 2 Click Reboot button Note Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning an
65. r under which circumstances To enable disable Call Waiting via Phone interface 1 Press Menu gt Features gt Call Waiting hot keys 2 Use the navigation keys or Disable Enable hot key to active inactive call waiting Call Waiting 1 Call Waiting Back __ Switch _Save_ 3 Use the navigation keys or Switch hot key to enable disable the Play Tone option This option used to define whether to play ring tones when there is call incoming during an active call 4 Press Save hot keys to save the changes or Back hot key to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Features gt Call Waiting to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attend Transfer Enterprise IP Phone Using the Basic Call Functions To Blind Transfer via phone interface 1 Aand B is on an conversation A press TRAN Button or Tran hot key to put Bon hold then A can dial the third telephone number C or press Directory soft key to enter the contact list then choose a record and press the Tran hot key to call out A will turn to the hold status and the LCD will display as Transferred 2 Afterthe C answered it or A press the Cancel hot key to complete the transfer 3 A
66. r voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press Menu gt Messages gt Text Message to enter the configuration interface 2 Use the navigation hot key to highlight the options You can read the message in the Inbox Sentbox Outbox Draftbox 1 New Message 3 Sentbox Back __ Enter 3 Press View hot key to open and read the specific message To reply the SMS via Phone interface 1 After retrieving the specific message press Reply hot key use the abc hot key to Enterprise IP Phone Using the Basic Call Functions 2 3 4 change the input method Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order Press Send hot key you are required to choose an account which is used to send out the message and the number you want to send to Press Send hot key to send out the message or Back hot key to return to the previous menu To edit anew message via the Phone interface 1 2 3 4 Press Menu gt Messages gt Text Message gt New Message to enter Edit the new message use the abc ho
67. rver in time and display on the terminal for the user To set the Remote Phone Book via Web interface 1 Choose Contacts gt Remote Phone Book Local Phone Book Remote Phone Book Phone Call Info LDAP NOTE Index Phone Book Url Phone Book Name Remote phone book This feature allows you 5 dsadad ui to download contact list 2 from the server Input 3 the phonebook URL and 7 rename the phonebook 5 Confirm Cancel 2 Input the Phone book URL and the phone book name then click the Confirm button to save the changes 3 After the setting go to the Directory via phone interface you will see the remote phone book you have just added 4 Choose a specific one and press the Enter hot key it will go to the corresponding URL address to download the contact information for you 5 The remote phone book also supports menu function For example if the URL has submenus then it will download them simultaneously and display them on the LCD Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers LDAP LDAP can support these functions 1 Search the contact Press the DSSkey which is set up as LDAP input a number or Enterprise IP Phone Customizing Your Phone letter in the new interface the phone will search the contact in LDAP server which following the Certain rules and show itinthe LCD user can choose the contac
68. s Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 2 3 Pick up the handset vc icon will be showed in the idle screen Press the Speaker button icon will be showed in the idle screen Press the Headset button if the headset is connected to the Headset Port in advance The icon will be showed in the idle screen You can also dial the number first and then choose the method you will use to speak to the other party Call Methods If you have registered more than one account you can choose a certain account to make your call 1 Press the Right navigation key to choose a default account when your phone is idle 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the line keys on the keypad to active the chosen account Then 1 Dial the number you want to call or 2 Press the Directory hot key use the navigation button to highlight your choice or 3 Press History hot key use the navigation button to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the RD button to enter the Dialed Calls interface then use the Up Down navigation keys to choose a record 5 Press the DSS keys which have been set as speed dial button Then press the Send button or Send hot key to make the call
69. s Enabled This parameter specifies how often the phone will send a packet to the SIP server Default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP port The default value is 5060 Defines the local RTP port that the phone will listen and transmit The default value is 11780 The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 Select the DTMF type You can only configure these settings via Web interface 1 Choose Account 2 Select the desired account 3 Choose Advanced interface to do the relating settings You can consult your system administrator for more information Enterprise IP Phone Trouble Shooting TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS and SRTP Set the transport as TLS and the SRTP as On the IP phone UI will display the connectin
70. s key allows a user on a call to conference another party while remaining in the conference To assign the key as Conference 4 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Conference from the list 5 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Forward from the list 2 Enter the extension number you want to forward to in the Extension field 3 Press Confirm button to save the changes Transfer You are able to configure the key as a transfer key to perform the Blind Attended Semi Attended Transfer To assign the key as Transfer 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Transfer from the list 2 Enter the Number in the Value field when you are on an conversation press this key the phone will Blind transfer to the number Or you ca
71. s the Save hot key to save the changes To change the Daylight Saving Time Settings via the Web interface 1 Choose Phone gt Preference gt Daylight Saving Time to do the relating changes 2 Choose Enable option then you can set the Daylight Saving Time 3 Choose Automatic There is a table named as AutoDST xml has been saved in the configuration file Ifthe table includes daylight saving time of your time zone it will show the Fixed Type By Date or By Week And the daylight saving time is unchangeable unless to update the AutoDST xml via auto provision Preference Features Softkey Layout DSSKey EXTKey Voice Ring Tones Dial Plan SMS WEB Language English y ES NOTE DHCP Time Disabled Br fa Time Zone Time Zone 8 China Beijing Choose the time zone you are in Primary NTP Server cn pool ntp org Q NTP Server The server which is used Secondary NTP Server cn pool ntp org O to synchronize the clock of the phone Update Interval seconds 1000 Q Update Interval Daylight Saving Time Automatic y Specify the interval at which the unit will Fixed Type By Date By Week refresh the time StartTime Month Day Hour Daylight Saving Time The parameter used to EndTime Month Day Hour eats the daylight saving Offset minutes Manual Time Enable or disable to set Manual Time Disabled time manually Time Format 24 Hour Ring Tone The upload ringtones Date Format WWW MMMDD Y E must b
72. send information to the server and the server will enable disable the anonymous call function for your IP phone automatically Anonymous Cal 3 Call On Code Back 123 Del Save 5 Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers Enterprise IP Phone Customizing Your Phone who have blocked the display of their calling identification information calling number and calling name Anonymous Cal 5 Rejection Disable gt Back __ Switch Save 6 If you want to realize the anonymous rejection by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the anonymous reject function on your IP phone it will send information to the server and the server will enable disable the anonymous reject function for your IP phone automatically Anonymous Cal 6 Reject On Code Back 123 Del _ Save Note This configuration is only available for the current default account 7 Press the Save hot key to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu gt Features gt Auto Redial gt Enter to enter the configuration page 2 By the Switch hot key you can ch
73. t key to change the Input Method Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order Press Send hot key to send out the message or Back hot key to return to the previous menu To delete the message via the Phone interface 1 2 After retrieving the specific message press Delete hot key You are prompted to confirm the Delete press Yes hot key to delete the message press No hot key to return to previous menu To edit the message via Web interface 1 Choose Phone gt SMS 2 Enter the account information target phone number message content 3 Press Send button to send out the message or Cancel button to cancel the operation Note You can not perform the messaging via Web interface except edit Message Enterprise IP Phone Trouble Shooting Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic Account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port Local RTP Port RPort SIP Session Timer Subscribe Period DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default i
74. t to call out 2 Search the incoming call the phone will search the local directory when there is a coming call If they can t find the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface 3 The function of Dial up directory under the dial interface each time you press a key there are inquiring for a number It will show on the LCD and let the user to choose The LDAP Lookup For PreDial Dial option can be configured to enable or disable this function via web interface To set the LDAP via the Web interface 1 Choose Contacts gt LDAP 2 Configure the corresponding options 3 Click Confirm to save the change Other Settings Key as Send WK Users can set a specific button or to active as the send button To set the send key via the IP phone interface 1 Press Menu gt Features gt Key as Send gt Enter to enter the configuration page Key as Send 1 Key as send Back _ EEE Switch Save 2 Press the Switch hot key to choose a button that you want to use as the send key or disable this option 3 Press the Save hot key to save the changes To set the send key via the Web interface 1 Choose Phone gt Features gt Key As Send 2 Highlight the specific one in the pull down menu then click the Confirm button to sa
75. te All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs To change the language via Phone interface 1 Press Menu gt Settings gt Basic Settings gt Language 2 Scroll through the list of available languages Enterprise IP Phone Customizing Your Phone 3 Press the Save hot key when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose 4 Press Back hot key to return to the previous screen Time and Date The time and date appears on the idle screen of the IP phone If the phone can not obtain a time and date from the call server please contact your system administrator if the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt Enter 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Server1 Server2 Daylight Saving respectively SNTP Settings 3 NTP Server2 cn pool ntp org 3 If Manual Setting is chosen the time can be s
76. ve 5 Press Save to save the changes To configure Call Forward via Web interface Choose Phone gt Features gt Call Forward to do the relating changes Please refer the above configuration information Enterprise IP Phone Using the Basic Call Functions Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom option via phone interface 1 Press the following hot keys Menu gt Features gt Intercom to enter the configuration page Intercom 1 Intercom Allow _Back_ Switch _Save_ 2 Intercom Allow To set whether to answer the incoming intercom calls 3 Intercom Mute To set whether to mute the incoming intercom calls automatically 4 Intercom Tone To set whether to play ring tones when there is incoming intercom calls to your extension 5 Intercom Barge To set whether to answer the incoming intercom calls during a conversation If the option is enabled when there is incoming intercom calls to your extension if you are on an intercom conversation it will refuse the call automatically or it will put the current call on hold and put the incoming intercom call through 6 Choose and set the different options by navigation keys and the Switch soft key 7 Press the Save soft key to save your changes During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call
77. ve the change Enterprise IP Phone Customizing Your Phone Hot Line To set the hot line number via the IP phone interface 1 Press Menu gt Features gt Hot Line gt Enter to enter the configuration page 2 Enter the hot line number and set the HotLine Delay time for example 20 seconds then press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Choose Phone gt Features 2 Input the Hotline Number and Hotline Delay and then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press Menu gt Features gt Anonymous Call gt Enter to enter the configuration page Anonymous Cal 1 Line ID Line 1 gt Back Switch Save 2 By the Switch hot key you can choose the Line ID 3 Press the navigation keys to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display of their calling identification information blocked Anonymous Cal 2 Anonymous Call Disable lt eE 4 If you want to realize the anonymous call by server please choose and enter the Call On Code and Call Off Code When you choose to enable the anonymous call function on your IP phone it will
78. volume to 0 or press the Silence hot key when there is incoming call the icon dx will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear 281 19 24 25 TELLER History Dir DND Menu To specify ring tones for a specific account via Web interface Choose Account gt Basic gt Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to update the change To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Type highlight the specific one in the scroll down menu click confirm button to update the change You can also delete the specific one by clicking the Delete button Note The ring tone file of system can not be deleted To update the new Ring Tone via Web interface 1 Choose Phone gt Preference click Browse button to choose the specific ring tone file 2 Click Upload button to upload the file then Confirm button to save the change Note 1 Thering tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony 2 Blank or other special characters can not be included in the file name 3 The upload ring tone file can not exceed 100K totally Enterprise IP Phone Customizing Your Phone Codec Selection The IP phone supports the following voice codecs G723_63 G722 G726 16 G726 24 G726 32 G72
79. will be disconnected from the call B can talk to C 4 If C refused to answer the call it will prompt A that the transfer operation is failed If the current mode is speaker it will ring up if the current mode is handset or headset it will play ring tones for every five seconds Pressing any function keys to exit the prompt interface This function should be supported by server To Attended Transfer via phone interface 1 Aand B is on an conversation A press TRAN Button or Tran hot key to put Bon hold then A can dial the third telephone number C or press Directory soft key to enter the contact list then choose a record and press the OK or SEND button to call out 2 After C answered it A and C can have a private conversation without B hearing it then A press the Tran button to complete the transfer 3 A will be disconnected from the call B can talk to C To Semi Attend Transfer via phone interface 1 Aand Bis on an conversation A press the TRAN button or Transfer hot key to put B on hold then A can dial a new number C or press Directory soft key to enter the contact list then choose a record and press the OK or SEND button to call out 2 While Cis ringing A hang up or press the Tran hot key Then A will turn to the hold status and the LCD will display as Transferred 3 You will be disconnected from the call when C pick up B can talk to C Note Make sure that the SIP server you have registered supports this fun
80. y to cancel To adjust the volume when you are on an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu gt Settings gt Basic Settings 2 Scroll to Ring Tone and press Enter hot key 3 Use the navigation keys to highlight the specific one v 1 Ring 1 wav 2 Ring 2 wav 3 Ring 3 wav Bax see 4 Press Save hot key to save the change or Back hot key to cancel To specify ring tones for a specific account via Web interface Choose Account gt Basic gt Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to save the changes Enterprise IP Phone Customizing Your Phone To adjust the volume via Phone interface 1 Press Menu gt Settings gt Basic Settings gt Enter 2 Scroll to Phone Volume gt Ring Volume use the Volume Adjustment Bar or navigation keys to adjust the volume Ring Volume EIERN 000 Back o 3 Press OK hot key to save the change or Back hot key to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the Volume Adjustment Bar to a comfortable level When you adjust the ring
81. ymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press the Menu gt Settings gt Advanced Settings gt Enter 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to factory option and press Enter hot key to enter the configuration interface 4 You are prompted to confirm the change press OK hot key to reset to factory Enterprise IP Phone Trouble Shooting settings or press Cancel hot key to return to previous menu 5 Itwilltake a few minutes to reset please do not power off during resetting or it will cause flash memory error To reset to factory via Web interface 1 Choose Upgrade gt Basic 2 Click Reset to Factory button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade gt Advanced select Import Export Configuration choose Export button to export the file to your local computer 2 Choose Upgrade gt Advanced select Import Export Configuration choose Browse button select the specific configuration file in your loca
82. you can not be heard by the other party You can still hear all other parties while mute is enabled When you press the MUTE button all of the conversation will be muted To mute resume the conversation Press MUTE button during a conversation to mute the calls the icon amp will be shown on the LCD and the power indication LED will blink Press it again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX Enterprise IP Phone Using the Basic Call Functions might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press the HOLD button or Hold hot key to put your active call on hold 2 Ifthere is only one call on hold press the Resume hot key or Hold button to retrieve the call 3 Ifthere are more than one call on hold press the line keys to switch the current account The on hold calls are under different lines or the Up Down button to highlight the call The on hold calls are under the same lines then press the Resume hot key or Hold button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matte
83. you want to make the assignment there is a pull down menu in the Type field choose Public Hold from the list 2 Press Confirm button to save the changes Private Hold The key can be configured as a private hold key During a conversation all members belonging to that particular BLA group can use this key to hold the call but only the initiator can retrieve the call To assign the key as Private Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Private Hold from the list 2 Press Confirm button to save the changes XML PhoneBook The keys can be configured as XML PhoneBook key Then pressing this key under the idle status you can enter the XML PhoneBook interface To assign the key as XML PhoneBook 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose XML PhoneBook from the list 2 In the Line field choose a remote phone book to specify the record so you must configure the remote phone book at first 3 Press Confirm button to save the changes Group Pick up When you configure a Group Pick Up key you specify the extension group that you want to monitor Then when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls simultaneously

Tiptel IP 284

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