Plantronics Voyager PRO UC WG201
Contents
1. The charging time will vary according to the number of other devices drawing power from the PC s USB port s 2 3 Fitting headset The headset comes configured for the right ear Ensure a proper fit for optimal sound clarity and comfort 1 Guide the ear loop behind your ear and place the headset so that the speaker and ear tip rest comfortably in your ear toy 2 2 For optimal voice clarity pivot the boom up or down to point the microphones toward the corner of your mouth The headset can be worn on either ear by adjusting the microphone boom To convert for wearing on the left ear 3 Pivot the boom into an upright position 4 Rotate the boom and speaker to the other side of the headset 3 lt Changing ear tips The headset comes with the medium ear tip installed You can replace it with the optional small or large ear tip provided 1 To remove the ear tip grip the ear tip with your thumb and forefinger Gently push it into the speaker housing and rotate it a quarter turn to the left Gently lift the ear tip away from the headpiece 2 To attach a new ear tip align the tabs on the ear tip with the slots on the speaker housing Gently push the ear tip into the housing while turning it a quarter turn to the right The ear tip will stop rotating when it is attached NOTE The optional foam ear tip cover can be used for a more comfortable and stable fit Plantronics Voyager PRO UC User Guide 3 T2. Bluetooth mobile phone 1 Turn on your mobile phone and enable Bluetooth For 3 Use the commands on your phone to locate the headset For most phones select Settings gt Tools gt Connections gt Bluetooth gt Search gt PROPlantronics See your phone s user guide for more information most phones select Settings gt Tools gt Connections gt Bluetooth gt On See your phone s user guide for more information 4 When prompted for a password enter 0000 4 zeros The headset indicator light will flash blue when paired successfully 2 Press and hold the power button on the headset until the indicator light flashes red and blue The headset is now in pairing mode NOTE If you don t see the red and blue flash press and hold the power button to turn your headset off Then press and hold the NOTE To pair your headset with an additional phone turn on the phone and then repeat steps 2 to 4 NOTE For detailed pairing instructions for popular mobile phones visit www plantronics com easytopair power button again until you see the red and blue flash The headset will stay in pairing mode for three minutes Placing answering and ending calls with your headset and Bluetooth mobile phone To place a call Dial number on your mobile phone keypad To answer a call Short press call control button To answer a call when already on an active UC application call Short press the call control button to end the UC
3. PerSono Suite software to launch when you log in to Windows e See a list of supported softphones running on your PC e See which Plantronics device is attached to your PC and working with PerSono Suite software e Customise how you want the PerSono Suite software to manage your multimedia when a call begins ends Advanced settings Microsoft Office Communicator dial tone enabled If this feature is set to ON when a PC radio link is established Microsoft Office Communicator will assume the user is trying to place a VOIP call and provide a dial tone If this feature is set to OFF when a PC radio link is established Microsoft Office Communicator will sit idle Microsoft Office Communicator dial tone enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Audio sensing enabled Audio sensing is a special feature supported by Plantronics wireless devices that can detect audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call control button If the parameter Microsoft Office Communicator dial tone enabled is set to ON every time the user presses the PC call control button the Microsoft Office Communicator dial tone will be heard However the user may have pressed the PC call control button to listen to music etc and does not want t
4. Short blue flash Single low tone followed by low low high tones Adjust the volume during a call Short press volume or button Single blue flash Tone at each change in volume Double tone when min max volume level reached Call indicator light enable disable With headset powered on press power volume and buttons simultaneously for 1 second Turn indicator on blue glow increases for 2 seconds Turn indicator off blue glow fades for 2 seconds Single low tone Reconnect after leaving range for Short press call control button more than 30 seconds Single blue flash Single low tone Plantronics Voyager PRO UC User Guide Checking battery status To check the battery status the headset must be powered on Short press the power button The indicator light flashes red to show the battery charge level as shown below Charge indicator lights Red flashes Battery level More than 2 8 full S 1 3 to 2 8 full Less than 1 3 full Ce Automatic battery status alerts When the battery charge is very low a tone and voice prompt in English will automatically occur See below Low battery warnings Battery level Tone Voice prompt 30 minutes of talk time remaining this alert only occurs during an active call Double high tone Battery low every 15 minutes repeats every 30 minutes 10 minutes of talk time remaining Triple high tone Recharge
5. application call then press again to answer your mobile phone call To end a call Redial last number Short press call control button Double press call control button There will be a double low tone on each press A final tone indicates the last number has been redialed Activate voice dialling Press and hold call control button for two seconds First tone on key press start followed by a second tone which indicates voice dial is activated Reject a call Press call control button for one second until you hear a single low tone Missed call Tap any button to clear the indicator light The indicator light will triple flash purple every 10 seconds for 5 minutes or until cleared Transfer a call from your mobile phone to your headset While on a call press the call control button for one second until you hear a single tone followed by double low tones Transfer a call from your headset to your mobile phone While on a call press the call control button for one second until you hear a single tone followed by double low tones Only available on mobile phones and carriers that support these features Plantronics Voyager PRO UC User Guide 6 PerSono Suite software It is highly recommended that you install the PerSono Suite software Though your Voyager PRO UC system will operate without the software running it will limit the system s capabilities PerSono Su
6. battery every 30 seconds repeats every 3 minutes Out of range warning If you are on a call you will hear the audio degrade as you move out of range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range Plantronics Voyager PRO UC User Guide Pairing headset to USB adapter The headset and USB adapter are supplied paired to each other However if you wish to use a replacement headset with your existing USB adapter the units can be paired to each other by the following method 1 Ensure your replacement headset is fully charged 2 Press and hold the power button until the indicator light flashes red and blue The headset is now in pairing mode NOTE If you don t see the red and blue flash press and hold the power button to turn your headset off Then press and hold the power button again until you see the red and blue flash 3 Place the USB adapter in pairing mode by pressing and holding the pairing button on the adapter for two seconds The pairing light will flash red and blue 4 When the pairing light on the USB adapter goes solid blue the headset and the USB adapter are paired NOTE Take care when pairing the USB adapter Do not press hard Please press with both fingers rather than push on the USB adapter to avoid damage to the USB adapter or USB port 5 Using your headset with your Bluetooth mobile phone Pairing your headset to your
7. teateeesesctetia cenehcaiixes 10 Pairing headset to USB adapter c ccceeeeeeeees 10 Plantronics Voyager PRO UC User Guide 5 Using your headset with your Bluetooth MOBIS POMOMSh ces scedssenscsacdetessoveserecessats eai aserra 11 Pairing your headset to your Bluetooth mobile PHONE riais seissanta ianiai 11 Placing answering and ending calls with your headset and Bluetooth mobile phone 14 6 PerSono Suite SOftWALE eccceeeceeeeeteeseeeeeteeeeeeeees 12 SOPPNONE Support aaeanoa kaanan aAa ART iaia 12 Battery life ssi 12 Settings screen headset and USB adapter 13 Help for USB adapter settingS cccceeeeeeeeees 13 PO panel SCCM icssessscarsscacessthde ceuerieasenicaids ermeremaesenenets 14 Advanced SETtINGS xissiattessacectactntieviemenae ie aden 14 SUPPO SCE iea a aS 14 Updates is a ccasctaigesetes ates iactea hah bteeeteieie AS 14 7 Troubleshooting and common questions 05 15 1 Package contents and features 1 1 Voyager PRO UC USB adapter and charger CD includes e PerSono Suite Software e Complete User Guide USB charging cable AC charger 1 2 Voyager PRO UC WH200 B headset 0000 Soft gel ear tips small amp large and foam ear tip covers Headset with pre installed medium ear tip Plantronics Voyager PRO UC User Guide Voyager PRO UC USB adapter features Pairing button Indicator light Voyager PRO UC WH200 B heads
8. Limited or other related Skype companies The Bluetooth word mark is owned by Bluetooth SIG Inc and any use of the mark by Plantronics is under licence Patents US 5 210 791 Patents Pending 81979 42 10 09
9. TN PLANTRONICS SOUND INNOVATION Voyager PRO UC Wireless headset system WG200 B User Guide Welcome Congratulations on purchasing your new Plantronics product This user guide contains instructions for setting up and using your Voyager PRO UC WG200 B BUA 200 USB adapter WH200 B Voyager PRO headset wireless headset system Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Plantronics Voyager PRO UC User Guide Contents 1 Package contents and features eseeeeeeeeeeeneeees 4 WA USB Ada pte ls ecesesccecestaesscsenveriadsaasresatiiasveneemeaslenaneat 4 1 2 HeadSt capidata aAa 4 2 OE U Docs enctaticesinny sense sslegeuduwnstvisiapyatsavcapwedsdavevenaassanesasts 6 2 1 Connecting USB adapter to PC eeeeeeeeeee 6 2 2 Charging headseta in Aa 6 2 3 Fitting headsets a n ces Rides 6 ERE e E E E E E tesa a 8 3 1 Making a test Calis icss ccasssicaie sacs stecpaanaxedsnscteadaateasanaces 8 4 System IMOMMAUON ciccsscevsscecestvecccedaesticeetestisceevaswcnese 9 Muting headset during a Call eeeceeeeeeeeeeeeeeneeeeees 9 USB adapter indicator light ecceeeeeeeeteeeeeeeenees 9 Headset controls and indicators ccceeeeeeneeeeees 9 Checking battery Status t zssccss cutcceese anteceteen recast ask 10 Automatic battery status alerts 0 ee eeeeeeeeeee 10 Out of range Warning jessisysesatoartecenkts
10. acts FJ call Phones SS tive JE Skyperind E History Add Contact JQ Search for Skype Users af Create Conference Plantronics Voyager PRO UC User Guide 3 The Manage API Access Control screen will pop up stating that Another program is trying to access Skype The name of the program will appear as PerSonoSuite exe with the publisher Plantronics Inc You must select Allow this program to use Skype and click OK Skype Another program wants to use S Another program wants to use Skype gi Another program is trying to access Skype This program is not known to Skype and therefore can be a potential security risk Name PerSono Suite exe Publisher Plantronics Inc Allow this program to use Skype Do not allow this program to use Skype t n Camm 4 To confirm that PerSono Suite is now supporting Skype go to the PC Panel tab in PerSono Suite and ensure that Skype is listed under Softphones PC Panel arity ATTACHED DEVICE MEDIA PLAYERS Action to Media Player When a call begins When a call ends Battery life At the lower left hand corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery HOGER H I pag Less than 5 mins 100 75 50 25 Settings screen headset and USB adapter The Setting
11. est call 3 1 Making a test call 1 Power the headset on by pressing the power on off button for two seconds The headset indicator light will remain solid blue for two seconds to confirm that the headset iS powered on NOTE The USB adapter indicator light will remain solid blue when the headset is powered on and paired to the headset The indicator light will remain solid red when the headset is powered on but not paired to the headset 2 With your headset on press the call control button on the headset 3 Set the headset and microphone volume to a comfortable level using your softphone or unified communication UC application set up 4 Place atest call using your softphone or UC application 5 Adjust the receive and listen volume to comfortable levels using the volume control in your softphone or UC application audio set up 6 You can also fine tune the listening volume on the headset by pressing the volume up button to increase the volume and the volume down button to decrease the volume 7 To end the test call press the call control button on the headset NOTE Listening and speaking volume levels can also be adjusted using the PC Sounds and Audio Devices Windows XP or the Sound Option Windows Vista from your PC Control Panel For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more informatio
12. et features Volume up and down buttons also contro mute Call control button Micro USB charging jack Dual microphones with wind screens Plantronics Voyager PRO UC User Guide p SANTRONICS Status indicator light Power on off Check battery button 2 Set up 2 1 Connecting USB adapter to PC 1 Insert the USB adapter into the USB port on the PC The indicator light on the USB adapter will be solid red to indicate the USB adapter is powered on IMPORTANT NOTE For best performance it is recommended that Windows is updated with Service Pack levels listed below Microsoft Windows XP Service Pack 3 SP3 or later Microsoft Windows Vista Service Pack 1 SP1 or later 2 2 Charging headset 1 Connect the AC charger to outlet and headset The indicator light on the headset will be solid red to indicate that the headset battery is charging 2 Charge for at least 30 minutes prior to the first use A full charge takes 1 5 hours CHARGING TIME Indicator 30 min siassiniieeesasaone g Minimum charge light before first use TD NOUS irssi Full charge y aM NOTE Always charge at near room temperatures never charge battery at temperatures below 0 C 32 F or above 40 C 104F Plantronics Voyager PRO UC User Guide NOTE The USB charging cable can also be used to charge the headset To successfully charge your headset with the USB cable the PC must be on and in active state not standby
13. ill be activated and the frequency field will be highlighted allowing you to choose the frequency of checking for updates e g once every 3 months once every month or once every week When this parameter is disabled automatic check for software firmware updates is disabled Check For Updates You can choose to check for available software firmware updates at any time by clicking on the Check For Updates button Available Updates Following an automatic or manual check for updates this field will be populated with any applicable software and firmware updates Install It is important to note that automatic checks for updates does not include automatic download and install The actual download and install will only occur when you select at least one item for the Available Updates list and click on this Install button 7 Troubleshooting and common questions Troubleshooting UC application usage My headset doesn t work with my UC application Make sure your headset is charged Make sure your headset is on and connected Press the call control button on your headset Fine tune the listening volume with the call contro button If the volume is still too low adjust the listening volume on the PC using your UC application The sound is distorted or hear an echo in the headset Reduce speaking volume on the PC using your UC application Point microphone towards your chin If the distortion is still present lowe
14. ite software allows you to do the following with your Voyager PRO UC system e Answer end calls from the PC remotely with the headset requires use of supported softphone e Customise your headset and adapter settings to your personal preferences e Automatically manage your PC multimedia so you never miss a call e Quickly access links to product support and software firmware upgrade information Softphone support For a list of softohones supported by PerSono Suite refer to www plantronics com SoftphoneCompatibility PerSono Suite software supports all the softohones on the list with no additional steps by the user except Skype To allow Skype to be a supported softphone in PerSono Suite please follow these steps 1 Ensure PerSono Suite software is running on your PC You will see a headset icon in the lower right hand portion of the PC tray bar when PerSono Suite software is running 2 If Skype is running on your PC Skype will notify you of the event that PerSonoSuite exe wants to use Skype Go to the new event tab located in the upper right of the Skype window and click on the red flag You then will need to click on the PerSonoSuite exe link to be taken to the Manage API Access Control screen File Account Call Chats View Tools Help V Z 1Plugin authorization PerSono Suite exe amp Call cheaply to mobile phones and landlines Bnew unlimited subscriptions More E cont
15. ly 2 seconds until you hear a tone or see the indicator glow blue Your headset is out of range Move the headset closer to the Bluetooth phone Your headset battery is drained Charge your battery See Charging headset on page 6 The listening volume is too low Incremental tapping of the call control button will adjust volume Make sure that the headset fits properly See Fitting headset on page 6 Audio quality is poor Your headset is out of range Move the headset closer to the Bluetooth phone Callers cannot hear me My headset falls off my ear Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth See Fitting headset on page 6 Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth See Fitting headset on page 6 Plantronics Voyager PRO UC User Guide AN PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States www plantronics com For product support contact us at www plantronics com support 2009 Plantronics Inc All rights reserved Plantronics the logo design PerSono Plantronics Voyager and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft Windows and Vista are trademarks or registered trademarks of Microsoft Corporation Skype is a trademark of Skype
16. n on headsets and hearing visit www plantronics com healthanasafety Plantronics Voyager PRO UC User Guide 4 System information Muting headset during a call To mute a call press and hold the volume and buttons simultaneously until you hear a status prompt The sequence will start with low high tones plus a voice prompt Mute on in English The low high tones repeat after 15 minutes to advise mute is activated The full sequence repeats every 30 minutes until mute is deactivated To unmute a call press and hold the volume and buttons simultaneously until you hear high low tones followed by a voice prompt Mute off in English USB adapter indicator light Volume up and down buttons USB adapter status Indicator light Headset in talk mode Flashes blue Adapter and headset pairing Flashes red and blue Connected no activity Solid blue Powered on headset not paired Solid red Headset controls and indicators Action Indicator light Tone Power on off Press power on off button for 2 seconds On solid blue for 2 seconds Off solid red for 2 seconds On ascending tone Off descending tone Check if headset is powered on Short press call control button or volume or button Short blue flash None Incoming call None Flashes blue Three single low tones Call answer end Short press call control button
17. o hear the dial tone In this case if the user sets the Audio sensing enabled parameter to ON the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio sensing enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Plantronics Voyager PRO UC User Guide Support screen The support screen provides on line access to this printable User Guide frequently asked questions details on how to contact Plantronics and software upgrade information The version of software and firmware currently running on your system is also shown here Updates All the required software and firmware for your Plantronics device can be remotely updated if and when updates are available You can control how frequently the system will check for available updates When updates are available you can view all pending updates and decide when to download and install any one of them The particular version of PerSono Suite software and headset base firmware running on your system is always reflected in the VERSIONS fields Notify me when updates are available By enabling this check box you will activate a periodic automatic check for available software and firmware updates When this parameter is enabled automatic check for updates w
18. r the volume using the call control button While on my UC application call want to accept a call from my mobile phone Press the call control button for less than 1 second this will disconnect the UC application call Press the call control button again to connect with your mobile phone Reconnecting the Bluetooth link between your headset and USB adapter If you turn on the headset beyond Bluetooth range and then return within it you may need to re establish the Bluetooth link by pressing the USB adapter button Talk time performance is significantly degraded even after a full recharge Battery is wearing out Contact www plantronics com support for factory service information Plantronics Voyager PRO UC User Guide Troubleshooting Mobile phone usage My headset does not work with my phone Ensure that the headset is fully charged Make sure the headset is paired with the Bluetooth phone you are trying to use See Pairing your headset to your Bluetooth mobile phone on page 11 My phone did not locate the headset Turn both your phone and headset off and on and then repeat the pairing process on page 11 could not enter my PIN code Turn both your phone and headset off and on and then repeat the pairing process on page 11 Your PIN code or password is 0000 4 zeros cannot hear caller dial tone The headset is not turned on Press the call control button for approximate
19. s screen allows you to customise the adapter and headset to your preference The Voyager PRO UC system is supplied with the default settings and can be changed as described in the Settings column below NOTE Some parameters may appear as greyed out PerSono Suite automatically greys out parameters that do not apply to a particular Plantronics device Settings headset Feature Settings Default Mute tone On off On Ring tone PC Sound 1 sound 2 sound 3 Sound 2 Ring tone volume PC On off On Ring tone mobile Sound 1 sound 2 sound 3 Sound 1 Ring tone volume mobile On off On Second inbound call Ring continuously ring once ignore Ring continuously Settings USB adapter Feature Settings Default Audio bandwidth PC Wideband narrowband Wideband Ring both headset PC On Off On Help for USB adapter settings Audio The system will support both narrowband and wideband audio from the PC Wideband Bandwidth Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio PC consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect Plantronics Voyager PRO UC User Guide 13 PC panel screen e Choose whether you want
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