Elo Touch Solution 1938L 19" Open-Frame
Contents
1. e 000000000000000 BRO 00 996000000 pele 008 0 0 00000 0 Wada o i hs 0000000000000 0 0000000000 0000000000000 0 0000000000 000000000000 000 00000000 80000000000 Coot jama Touchmonitor User Guide 1938L 19 LCD Open Frame Touchmonitor Tyco Electronics elo ntage Our commitment Your adva TOJCHSYSTEMS User Guide 19 LCD OPEN FRAME TOUCHMONITOR 1938L Family 3000 Series Revision B P N E481511 Copyright 2008 Tyco Electronics All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise with out prior written permission of Elo TouchSystems Disclaimer The information in this document is subject to change without notice Elo TouchSystems makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes Trademark Acknowledgments IntelliTouch SecureTouch TE logo and Tyco Electronics are trademarks Other product n2. IntelliTouch typical 230 cd m Min 184 cd m Surface Capacitive typical 212 cd m Min 170 cd m SecureTouch typical 230 cd m Min 184 cd m Acoustic Pulse Recognition typical 230 cd m Min 184 cd m Tr 15 ms Tf 7ms Typ 16 7M Vertical 89 89 Horizontal 89 89 R G B Analog 0 7Vp p 75 ohm TTL Positive or Negative Digital TMDS Input Mini D Sub 15 pin DVI D Menu lt p Select Power Contrast Brightness H Position V Position Color Temperature Phase Clock OSD Time Recall Language English French German Spanish Japanese Korean Italian Traditional Chinese Simplified Chinese DDC 2B IntelliTouch Surface Capacitive SecureTouch APR Input AC 100 240V 50 60Hz 0 C 40 C 32 F 104 F 20 80 No Condensation To 12 000 Feet 20 C 60 C 4 F 140 F 10 90 No Condensation 297 x 444 x 47 mm 4 75Kg UL C UL FCC B CE VCCI C Tick MPRII TUV T Mark EK ETC CCC BSMI C 33 IntelliTouch Touchscreen Specifications Positional Accuracy Touchpoint Density Touch Activation Force Surface Durability Expected Life Performance Sealing Light Transmission per ASTM D1003 Visual Resolution Gloss per ASTM D2457 using a 60 degree gloss meter Chemical Resistance Electrostatic Protection per EN 61 000 4 2 1995 C 34 User Guide Standard deviation of error is less than 0 080 in 2 03 mm Equates to less than 1 More than 100 000 touc
3. 55 to 85 grams Board USB 1 1 90 5 The touch activation area of the touchscreen is resistant to chemicals that do not affect glass such as acetone toluene methyl ethyl ketone isopropyl alcohol methyl alcohol ethyl acetate ammonia based glass cleaners gasoline kerosene vinegar Surface durability is that of glass Mohs hardness rating of 7 No known wear out mechanism as there are no layers coatings or moving parts APR technology has been operationally tested to more than 50 million touches in one location without failure using a stylus similar finger C 37 19 LCD Touchmonitor ET1938L XXXA X G Dimensions 4 LS IS LST 47 35mm 444mm e e O O O e000 of Al o E i a E S A gt E l IG T Ls D CARR a O00000000000002900e6e000 oo0o0000000000000000000 ooooo0oo0oo0o00000000000000 ooooo0oo0oo0o00000000000000 eee60e60986086098606860960686068686686868668080 oo0eees 0000000 0000000 0000000 y zZ C 38 User Guide REGULATORY INFORMATION I Electrical Safety Information A Compl
4. Add New Hardware Wizard starts 2 Choose Next Select Search for the best driver for your device Recommended 1 and choose Next 3 When a list of search locations is displayed place a checkmark on Specify a location and use Browse to select the EIOUSB directory on the Elo CD ROM 4 Choose Next Once the Elo USB touchscreen driver has been detected choose Next again 5 You will see several files being copied Insert your Windows 98 CD if prompted Choose Finish If Windows 98 Windows Me or Windows 2000 does not start the Add New Hardware Wizard 1 Insert the Elo CD ROM in your computer s CD ROM drive If the AutoStart feature for your CD ROM drive is active the system automatically detects the CD and starts the setup program 2 Follow the directions on the screen to complete the driver setup for your version of Windows If the AutoStart feature is not active 1 Click Start gt Run 2 Click the Browse button to locate the EloCd exe program on the CD ROM 3 Click Open then OK to run EloCd exe 4 Follow the directions on the screen to complete the driver setup for your version of Windows 2 20 User Guide Installing APR USB Touch Driver for Windows XP Insert the Elo APR CD ROM in your computer s CD ROM driver Follow the directions on the screen to complete the APR 2 0 driver setup for your version of Windows 1 Click Start gt Run 2 Click the Browse button to locate the SW600117 exe program on the CD
5. ROM 3 Click Open then OK to run SW600117 exe 4 Follow the directions on the screen to complete the driver setup for your version of Windows OPERATION About Touchmonitor Adjustments Your touchmonitor will not likely require adjustment However variations in video output and application may require adjustments to your touchmonitor to optimize the quality of the display For best performance your touchmonitor should be operating in native resolution 1440 x 900 at 60 Hz Use the Display control panel in Windows to choose 1440 x 900 resolution Operating in other resolutions will degrade video performance For further information please refer to Appendix A page A 25 All control adjustments are automatically memorized This feature saves you from having to reset your choices every time you unplug or power your touchmonitor off and on If there is a power failure your touchmonitor settings will not default to the factory specifications 3 21 Rear Panel Controls MENU gt lt SEL 0 1 2 3 4 5 Control Function 1 Menu Exit Display exits the On Screen Display OSD menus 2 gt 1 Enter contrast of the OSD 2 Increase value of the adjustment item 3 Select item counter clockwise 3 4 1 Enter brightness adjustment 2 Decrease value of the adjustment item 3 Select item clockwise 4 Select Selects the adjustment items from the OSD menus 5 Power Switch Switches the power of the monitor Remote OSD
6. ounces 55 to 85 grams Board Serial RS232 or USB 1 1 Up to 90 per ASTM D1003 92 Operating 20 C to 50 C Storage 40 C to 71 C Operating 40 C at 90 RH noncondensing Operating 10 000 ft 3 048 m Storage transport 50 000 ft 15 240 m The touch active area of the touchscreen is resistant to chemicals that do not affect glass such as acetone toluene methyl ethyl ketone isopropyl alcohol methyl alcohol ethyl acetate ammonia based glass cleaners gasoline kerosene vinegar Per EN 6100 4 2 1995 Meets Level 4 15 kV air 8 kV contact discharges UL cUL TUV CE FCC Class A Can be sealed to meet NEMA 3 3R 5 12 12K 13 IP64 standards Surface durability is that of glass Mohs hardness rating of 7 No known wear out mechanism as there are no layers coatings or moving parts SecureTouch technology has been operationally tested to more than 50 million touches in one location without failure using a stylus similar to a finger Meets UL 60950 and CSA 22 2 No 60950 ball drop test 0 5 kg 50 mm diameter ball dropped from height of 1 3 m Acoustic Pulse Recognition Specification Input method Position accuracy Resolution accuracy Touch activation force Controller Light transmission Chemical resistance Surface durability Expected life Finger finger nail gloved hand or stylus activation 1 max error Touchpoint density is based on controller resolution of 4096 x 4096 Typically 2 to 3 ounces
7. 4 0 13 Installing the USB Touch Driver 15 Installing the USB Touch Driver for Windows KP Windows 2000 Me 95 98 and NT 4 0 15 IntelliTouch Touchscreen Specifications 30 M Main Unit 10 Max Resolution 29 N Native Resolution 24 O Operating Conditions 29 On Screen Display OSD 29 OSD Control Options 20 OSD Menu Functions 19 p Pixel Pitch 29 Plug amp Play 29 Power Adapter 29 Power Management System 22 Precautions 7 Product Description 7 Product Overview 10 R Rear Control 29 Rear View 10 Rear Panel Controls 18 Regulatory Information 32 Remote OSD Buttons option 18 Response Time 29 S Secure Touch Touchscreen Specifications 32 Signal Connector 29 Solutions to Common Problems 22 Storage Conditions 29 Surface Capacitive Touchscrren Specifications 31 SVGA 24 SXGA 24 T Technical Specifications 28 Touch Interface Connection 11 Touch not working 23 Touch Panel optional 29 Touchmonitor Safety 26 Touchmonitor Specifications 29 Troubleshooting 23 U Unpacking Your Touchmonitor 9 UXGA 24 V VGA 24 Viewing Angle 29 W Warranty 36 Weight Net 29 XGA 24 IND EX 44 Check out Elo s Web site www elotouch com Get the latest e Product information e Specifications e News on upcoming events e Press release e Software drivers e Touchmonitor Newsletter Getting in Touch with Elo To find out more about Elo s exten
8. 5500 7500 and USER Only when selecting USER can you make adjustments to the R G B content Press Enter to restore to factory default setting Choose from preset options Adjusts the sharpness Increases or decreases the snow noise of the image after auto adjustment is made The dot clock is fine adjusted after auto adjust Moves the OSD position horizontally on the screen When the gt button is pressed the OSD control menu will move to the right side of the screen Likewise when the lt button is pressed the OSD control menu will move to the left side Moves the OSD position vertically on the screen When the b button is pressed the OSD control menu will move to the top side of the screen Likewise when the lt button is pressed the OSD control menu will move to the lower side Determines how long in seconds the OSD menu waits before closing automatically after no action has been performed Press Auto to enable this function The Auto Adjust will automatically adjust V Position H Position Clock and Clock Phase Select from English French German Spanish Japanese Korean Italian Traditional Chinese Simplified Chinese Information Description Indicates the current resolution H Frequency and V Frequency Preset Modes To reduce the need for adjustment for different modes the monitor has default setting modes that are most commonly used as given in the table below If any of these display modes are detected the mon
9. Buttons option AUTO SEL UP DOWN MENU TOUCHSYSTEMS Control Function 1 Menu Exit Display exits the On Screen Display OSD menus 2 gt 1 Enter contrast of the OSD 2 Increase value of the adjustment item 3 Select item counter clockwise 3 4 1 Enter brightness adjustment 2 Decrease value of the adjustment item 3 Select item clockwise 4 Select Selects the adjustment items from the OSD menus 3 22 User Guide Controls and Adjustment On Screen Display OSD Menu Functions To Display and Select the OSD Functions 1 Press the Menu key to activate the OSD menu 2 Use lt or gt to move through the menu Press the Select key the parameter will be highlighted when selected 3 To quit the OSD screen at any time during the operation press the Menu key If no keys are pressed for a short time period the OSD automatically disappears NOTE The OSD screen will disappear if no input activities are detected for 45 seconds 3 23 3 24 User Guide On Screen Display OSD Control Options Control Contrast Brightness V Position H Position Recall Defaults RGB Resolution Sharpness Phase Clock OSD H Position OSD V Position OSD Time Auto Adjust OSD Language Description Increases or decreases contrast Increases or decreases brightness Moves the screen up or down Moves the screen left or right Returns the monitor to its default settings Press lt or gt to select 9300 6500
10. Start feature for your CD ROM drive is active the system automatically detects the CD and starts the setup program 3 Follow the directions on the screen to complete the driver setup for your version of Windows 4 If the AutoStart feature is not active a Click Start gt Run b Click the Browse button to locate the EloCd exe program on the CD ROM c Click Open then OK to run EloCd exe 5 Follow the directions on the screen to complete the driver setup for your version of Windows 2 18 User Guide Installing the Serial Touch Driver for MS DOS and Windows 3 1 You must have a DOS mouse driver MOUSE COM installed for your mouse if you wish to continue using your mouse along with your touchmonitor in DOS To install Windows 3 x and MS DOS from Windows 95 98 follow the directions below 1 Insert the CD ROM in your computer s CD ROM drive 2 From DOS type d EloDos_W31 to change to the correct directory on the CD ROM your CD ROM drive may be mapped to a different drive letter 3 Type INSTALL and press Enter to start the installation 4 Align the touchscreen You must have already completed Steps 1 and 2 before proceeding To run the INSTALL program 1 Type INSTALL at the DOS prompt in the directory containing the driver install files 2 INSTALL asks you to select the software to install Then choose d EloDos_W31 from the displayed list 3 INSTALL also asks you for the paths to use during installation or you may us
11. Within this system the backlight lamps in the monitor display contain mercury Waste Electrical and Electronic Equipment WEEE Directive In the European Union this label indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility to enable recovery and recycling B 31 TECHNICAL SPECIFICATIONS C 32 User Guide Touchmonitor Specifications Model LCD Display Display Size Pixel Pitch Display Mode Max Resolution Contrast Ratio Brightness Response Time Display Color Viewing Angle Input Signal Video Sync DVI video Signal Connector Rear Controls On Screen Display OSD Controls Plug amp Play Touch Panel optional Power Adapter Operating Conditions Temperature Humidity Altitude Storage Conditions Temperature Humidity Dimensions HxWxD Weight Net Certifications Note DVI is not included on EU models 1938L 19 TFT Active Matrix Panel 408 H x 255 V mm 0 284 H x 0 284 V mm VGA 640 x 350 70Hz VGA 720 x 400 70Hz VGA 640 x 480 60 66 72Hz SGA 800 x 600 56 60 72Hz XGA 1024 x 768 60 65 72Hz SXGA 1280 x 1024 60 75Hz 1440 x 900 60Hz 1152 x 864 75Hz 1280 x 768 65Hz 1680 x 1050 60Hz 1366 x 768 60Hz 1280 x 960 60Hz 832 x 624 75Hz 1280 x 768 60Hz 75Hz 1360 x 768 60Hz WXGA 1440 x 900 60Hz 1000 1 typical No touch screen typical 230 cd m Min 184 cd m
12. ake place either at Seller s facilities or at Buyer s premises If Seller is unable to modify repair or replace a Product to conform to the warranty set forth above then Seller shall at Seller s option either refund to Buyer or credit to Buyer s account the purchase price of the Product less deprecia tion calculated on a straight line basis over Seller s stated Warranty Period THESE REMEDIES SHALL BE THE BUYER S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY EX CEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE SELLER GRANTS NO OTHER WARRANTIES EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE REGARDING THE PRODUCTS THEIR FITNESS FOR ANY PURPOSE THEIR QUALITY THEIR MERCHANTABILITY THEIR NONINFRINGEMENT OR OTHERWISE NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN SELLER S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to 1 assessing the suitability for Buyer s intended use of the Products and of any system design or drawing and 11 deter mining the compliance of Buyer s use of the Products with applicable laws regulat
13. ames mentioned herein may be trademarks or registered trademarks of their respective companies Tyco Electronics claims no interest in trademarks other than its own Table of Contents Chapter 1 Introduction Product Description 7 PrecadUOnS saronno en E T ABDOUP ING Sele he 8 Chapter 2 Installation and Setup 9 Unpacking Your Touchmonitor eeeeeeeeeeeeeeeeees 9 Touch Interface Connection eee eee 10 Monitor MOUNTING T 11 VEGA MOUNTING aa aas anae aab NAN aapa aa NE Ena NGA A YE aaa a ga 11 Attaching the L Bracket eee 14 PFOGUCT OVEIVICW isah saanak da ak na aa as a ap a dua 15 EG WIGW A eich od jose aaa a asa ils alee sl 15 Rear VIEW wacker ag na aa ag Ta ee aie eat 15 Installing the Driver Software see eee eee eee 16 Installing the Serial Touch Driver 008 17 Installing the Serial Touch Driver for Windows XP Windows 2000 Me 95 98 and NT 4 0 17 Installing the Serial Touch Driver for MS DOS and Windows 3 1 iusewrieens eaeiies 18 Installing the USB Touch Der sse eee eee 19 Installing the USB Touch Driver for Windows XP Windows 2000 Me 95 98 and NT 4 0 19 Installing APR USB Touch Driver for WINGOWS XP agak eaaa aa aa ra kaa aa akena an 20 Chapter 3 Operation 241 About Touchmonitor Adjustments sss sss sees eee 21 Rear Panel Controls sees eee eee 22 Remote OSD Buttons Option ese eee 22 Controls and Adjustment sss sese eee 23 On Screen Display OSD Menu Functi
14. ble is only included on DVI models 2 Please visit the 1938L product page located at www elotouch com for full listing of optional power brick cable sets Touch Interface Connection Note 2 10 User Guide Before connecting the cables to your touchmonitor and PC be sure that the computer and touchmonitor are turned off 0090 Adapter DVI Cable Video Cable Serial Cable USB Cable OSD Remote Control Key option Connect one end of the power adapter to the monitor and the other end to the connector of the power cord Connect one end of either the touchscreen serial RS232 cable or the touchscreen USB cable but not both to the rear side of the computer and the other end to the LCD touchmonitor Tighten by turning the two thumb screws clockwise to ensure proper grounding USB cable does not have thumb screws 3 Connect one end of the video DVI cable to the rear side of computer and the other to the LCD touchmonitor Tighten by turning the two thumb screws clockwise to ensure proper grounding 4 Press the power button on t
15. e its defaults INSTALL creates directories as necessary and warns you if they exist If you are updating your software you may wish to specify the paths containing the earlier versions and overwrite the obsolete files All executable programs are upward compatible For a list of differences from each previous version of the drivers be sure to select Differences from Previous Versions during the installation process INSTALL updates your AUTOEXEC BAT file with the drivers you select INSTALL makes a copy of your original AUTOEXEC BAT file called AUTOEXEC OLD If you already have Elo driver commands in your AUTOEXEC BAT file they will be commented out When INSTALL is finished it leaves a file called GO BAT in the subdirectory you specified GO loads the touchscreen driver runs the calibration program ELOCALIB and gives you some final instructions If you are using Windows 3 1 you will also calibrate the touchscreen within Windows 3 1 with the Touchscreen Control Panel NOTE Installing the USB Touch Driver Installing the USB Touch Driver for Windows XP Windows 2000 Me 95 98 and NT 4 0 To install Windows 2000 and Windows XP you must use the update driver method you will not find a setup exe file within the download For Windows 2000 you must have administrator access rights to install the driver 1 Insert the Elo CD ROM in your computer s CD ROM drive If running Windows 98 Windows ME or Windows 2000 the
16. he rear panel to turn the monitor power on 5 Connect OSD remote control key optional to the monitor Product Overview Front View Rear View Yn gt LT x Coojoeee se HOOO08 e e0 000 00oIO00000H00000 o000loo06 000laoo0000000000 o000lo900 006 ooo ooo 200 060 006 oe 908 eoo 0006 ooo a 9 006 ooo H 006 ooo 006 eoo 006 000 000 ooo 006 ooo 006 ooo 006 ooo 0096 000 9 000 ooo UJ 6 0 006 ooo 006 TT TA 0066666000 0000000000 00000000 Heeeseeece L 2 11 Monitor Mounting 2 12 User Guide VESA Mounting Your touchscreen display conforms to the VESA Flat Panel Monitor Physical Mounting Interface FPMPMI standard The FPMPMI standard defines a physical mounting interface for flat panel displays Your display conforms to the corresponding standards for flat panel display mounting devices such as for table arms The VESA mounting interface is located on the back of your touch screen display m 100 mm 75 mm P 100 mm 75 mm 7 E J S Rear View of monitor Note Scre
17. hpoints in2 15 500 touchpoints cm2 Typically less than 3 ounces 85 grams Surface durability is that of glass Mohs hardness rating of 7 No known wear out mechanism as there are no layers coatings or moving parts IntelliTouch technology has been operationally tested to more than 50 million touches in one location without failure using a stylus similar to a finger Unit is sealed to protect against splashed liquids dirt and dust 90 All measurements made using USAF 1951 Resolution Chart under 30X magnification with test unit located approximately 1 5 in 38 mm from surface of resolution chart Clear surface Excellent with no noticeable degradation Antiglare surface 6 1 minimum Antiglare surface Curved 60 20 gloss units or 75 15 gloss units The active area of the touchscreen is resistant to all chemicals that do not affect glass such as Acetone Toluene Methyl ethyl ketone Isopropyl alcohol Methyl alcohol Ethyl acetate Ammonia based glass cleaners Gasoline Kerosene Vinegar Meets Levels 4 15kV air 8 kV contact discharge Surface Capacitive Touchscreen Specifications Input method Glass Thickness Positional Accuracy Resolution Controller OPTICAL Temperature Relative Humidity Chemical Resistance Agency Approvals Sealability Surface Durability Finger 0 118 3 0 mm nominal Glass only not including tape wires and or solder if used Reported touch coordinates are
18. iance is required with respect to the voltage frequency and current requirements indicated on the manufacturer s label Connection to a different power source than those specified herein will likely result in improper operation damage to the equipment or pose a firehazard if the limitations are not followed B There are no operator serviceable parts inside this equipment There are hazardous voltages generated by this equipment which constitute a safety hazard Service should be provided only by a qualified service technician C This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet 1 Do not substitute the cord with other than the provided approved type Under no circumstances use an adapter plug to connect to a 2 wire outlet as this will defeat the continuity of the grounding wire 2 The equipment requires the use of the ground wire as a part of the safety certification modification or misuse can provide a shock hazard that can result in serious injury or death 3 Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power Emissions and Immunity Information A Notice to Users in the United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to pr
19. ing of input video pixels to LCD pixels As an example the pixel in column 45 and row 26 of the input video is in column 45 and row 26 of the LCD For the case when the input video is at a lower resolution than the native resolution of the LCD the direct correspondence between the video pixels and the LCD pixels is lost The LCD controller can compute the correspondence between video pixels and LCD pixels using algorithms contained on its controller The accuracy of the algorithms determines the fidelity of conversion of video pixels to LCD pixels Poor fidelity conversion can result in artifacts in the LCD displayed image such as varying width characters A 29 B 30 User Guide TOUCHMONITOR SAFETY This manual contains information that is important for the proper setup and maintenance of your touchmonitor Before setting up and powering on your new touchmonitor read through this manual especially Chapter 2 Installation and Chapter 3 Operation 1 To reduce the risk of electric shock follow all safety notices and never open the touchmonitor case 2 Turn off the product before cleaning 3 Your new touchmonitor is equipped with a 3 wire grounding power cord The power cord plug will only fit into a grounded outlet Do not attempt to fit the plug into an outlet that has not been configured for this purpose Do not use a damaged power cord Use only the power cord that comes with your touchmonitor Use of an unauthorized power cord may inva
20. ions codes and standards Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer s products which include or incorporate Products or components manufactured or supplied by Seller Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer Buyer will indemnify Seller and hold Seller harmless from any liability claims loss cost or expenses including reasonable attorney s fees attributable to Buyer s products or representations or warranties concerning same 42 User Guide INDEX A About the Product 8 About Touchmonitor Adjustments 17 Acoustic Pulse Recognition Specification 35 B Brightness 29 C Care and Handling of Your Touchmonitor 27 Certifications 29 Cleaning Your Touchmonitor 27 Contrast Ratio 29 Controls and Adjustment 19 D Dimensions HxWxD 29 Display Color 29 Display Mode 29 Display Size 29 E Electrical Safety Information 32 Emissions and Immunity Information 35 E Front View 10 Image problem 23 Image scrolling 23 Input Signal 29 Installing APR USB Touch Driver for Windows XP 16 Installation and Setup 9 Installing the Driver Software 12 Installing the Serial Touch Driver 13 INDE X 43 Installing the Serial Touch Driver for MS DOS and Windows 3 1 14 Installing the Serial Touch Driver for Windows XP Windows 2000 Me 95 98 and NT
21. itor automatically adjusts the picture size and centering When no mode is matched the user can store their preferred modes in the user modes The monitor is capable of storing up to 7 user modes The only condition to store as a user mode is the new display information must have KHz differ ence for horizontal frequency or Hz for vertical frequency or the sync signal polarities are differ ent from the default modes H Freq Band Width Mode Resolution KHz MHz H N 1 VGA 640 x 350 70Hz 31 4 70 2 VGA 720 x 400 70Hz 31 4 70 3 VGA 640 x 480 60Hz 31 4 59 9 4 VGA 640 x 480 66Hz 35 0 66 6 5 VGA 640 x 480 72Hz 37 8 72 8 6 SGA 800 x 600 56Hz 35 1 56 2 7 SGA 800 x 600 60Hz 37 8 60 3 8 SGA 800 x 600 72Hz 48 0 72 1 9 XGA 1024 x 768 60Hz 48 3 60 0 10 XGA 1024 x 768 65Hz 53 9 66 1 11 XGA 1024 x 768 72Hz 57 6 72 0 12 XGA 1024 x 768 75Hz 60 0 75 0 13 SXGA 1280 x 1024 60Hz 63 9 60 0 14 SXGA 1280 x 1024 75Hz 79 9 75 0 15 1440 x 900 60Hz 67 5 75 0 16 1152 x 864 75Hz 56 48 75 0 17 1280 x 768 65Hz 51 8 65 0 18 1680 x 1050 60Hz 65 3 59 9 19 1366 x 768 60Hz 47 7 60 0 20 1280 x 960 60Hz 60 0 60 0 21 832 x 624 75Hz 60 0 108 22 1280 x 768 60Hz 47 7 79 5 23 1280 x 768 75Hz 60 3 102 3 24 1360 x 768 60Hz 47 7 60 0 3 25 Power Management System The monitor is equipped with the power management function which automatically reduces the power con
22. lidate your warranty 4 The slots located on the sides and top of the touchmonitor case are for ventilation Do not block or insert anything inside the ventilation slots 5 Itis important that your touchmonitor remains dry Do not pour liquid into or onto your touchmonitor If your touchmonitor becomes wet do not attempt to repair it yourself Care and Handling of Your Touchmonitor The following tips will help keep your touchmonitor functioning at the optimal level To avoid risk of electric shock do not disassemble the brick supply or display unit cabinet The unit is not user serviceable Remember to unplug the display unit from the power outlet before cleaning Do not use alcohol methyl ethyl or isopropyl or any strong dissolvent Do not use thinner or benzene abrasive cleaners or compressed air To clean the display unit cabinet use a cloth lightly dampened with a mild detergent Avoid getting liquids inside your touchmonitor If liquid does get inside have a qualified service technician check it before you power it on again Do not wipe the screen with a cloth or sponge that could scratch the surface To clean the touchscreen use window or glass cleaner Put the cleaner on a clean cloth and wipe the touchscreen Never apply the cleaner directly on the touchscreen Warning This product consists of devices that may contain mercury which must be recycled or disposed of in accordance with local state or federal laws
23. ling the Driver Software 2 16 User Guide Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer Drivers are located on the enclosed CD ROM for the following operating systems e Windows XP e Windows 2000 e Windows Me e Windows 98 e Windows 95 e Windows NT 4 0 The latest versions of drivers and driver information for other operating systems are available on the Elo TouchSystems web site at http elotouch com Support Downloads dnld asp Your Elo touchmonitor is Plug and Play compliant Information on the video capabilities of your touchmonitor is sent to your video display adapter when Windows starts If Windows detects your touchmonitor follow the instructions on the screen to install a generic Plug and Play monitor Refer to the appropriate section for driver installation instructions Depending upon whether you connected the serial communication cable or the USB communication cable you should install only the serial driver or the USB driver Installing the Serial Touch Driver NOTE Installing the Serial Touch Driver for Windows XP Windows 2000 Me 95 98 and NT 4 0 For Windows 2000 and NT 4 0 you must have administrator access rights to install the driver To install Windows 2000 and Windows XP you must use the update driver method you will not find a setup exe file within the download 1 Insert the Elo CD ROM in your computer s CD ROM drive 2 If the Auto
24. ng or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user If you need additional help consult your dealer manufacturer or an experienced radio or televi sion technician 40 User Guide BAUART GEPRUFT TUV C S RheinLand TYPE Product Safety APPROVED E162681 MPR IlI C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE N10051 lan I R31524 10 This class B digital apparatus meets all requirements of the Canadian Interference Causing Equip ment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference reveived including interference that may cause undesired operation 41 WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship The warranty for the touchmonitors and components of the product is regional please contact your regional office Seller makes no warranty regarding the model life of components Seller s suppliers may at any time and from time to time make changes in the components delivered as Produc
25. omputer to make it less than or equal to 1440 x 900 See preset modes or Appendix A page A 25 for more information on resolution Make sure the touch cable is securely attached at both ends 4 27 NATIVE RESOLUTION The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best For the 1938L LCD touchmonitor the native resolution is 1440 x 900 In almost all cases screen images look best when viewed at their native resolution Input Video 19 LCD 640 x 480 VGA Transforms input format to 1440 x 900 800 x 600 SVGA Transforms input format to 1440 x 900 1024 x 768 XGA Transforms input format to 1440 x 900 1280 x 1024 SXGA Transforms input format to 1440 x 900 1440 x 900 WXGA Displays in Native Resolution The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the number of pixels vertically in the LCD LCD resolution is usually represented by the following symbols VGA 640 x 480 SVGA 800 x 600 XGA 1024 x 768 SXGA 1280 x 1024 WSXGA 1680 x 1050 A 28 User Guide As an example a WXGA resolution LCD panel has 1440 pixels horizontally by 900 pixels vertically Input video is also represented by the same terms WXGA input video has a format of 1440 pixels horizontally by 900 pixels vertically When the input pixels contained in the video input format match the native resolution of the panel there is a one to one correspondence of mapp
26. ons 23 On Screen Display OSD Control Options 24 Preset MOUS sasana a onsite saeni ial 25 Power Management System eee e 25 Chapter 4 Troubleshooting 27 Solutions to Common Problems sees eee ee 27 Appendix A Native Resolution see e eaaa wee eee eee 26 Appendix B To chmonitor Safely eenean S 30 Care and Handling of Your Touchmonitor 31 Appendix C Touchmonitor Specifications ee ee 33 IntelliTouch Touchscreen Specifications 34 Surface Capacitive Touchscreen Specifications 35 Securelouch Touchscreen Specifications 36 Acoustic Pulse Recognition Specifications 37 19 LCD Touchmonitor ET1938L XXXA X G DIMENSIONS isaka aa KA a E EE 38 Regulatory Information 39 Warranty 42 Index 43 INTRODUCTION Product Description Your new touchmonitor combines the reliable performance of touch technology with the latest advances in LCD display design This combination of features creates a natural flow of information between a user and your touchmonitor This LCD monitor incorporates a 19 color active matrix thin film transistor TFT to provide superior display performance A maximum resolution of WXGA 1440 x 900 is ideal for displaying graphics and images Other outstanding features that enhance this LCD monitor s performance are Plug amp Play compatibility and On Screen Display OSD controls Precautions Foll
27. ovide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications B Notice to Users in Canada This equipment complies with the Class B limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrie Canada C Notice to Users in the European Union Use only the provided power cords and interconnecting cabling provided with the equipment Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards 39 This Information Technology Equipment ITE is required to have a CE Mark on the manufacturer s label which means that the equipment has been tested to the following Directives and Standards This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89 336 EEC indicated in European Standard EN 55022 Class B and the Low Volt age Directive 73 23 EEC as indicated in European Standard EN 60950 D General Information to all Users This equipment generates uses and can radiate radio frequency energy If not installed and used according to this manual the equipment may cause interference with radio and television communications There i
28. ow all warnings precautions and maintenance as recommended in this user s manual to maximize the life of your unit See Appendix B page B 31 for more information on touchmonitor safety 1 7 About the Product 1 8 User Guide Your LCD open frame touchmonitor is a 19 WXGA TFT color display with the following features The internal microprocessor digitally controls auto scanning for horizontal scan frequencies between 31 5 KHz and 80 KHz and vertical scan frequencies between 56 3 Hz and 75 0 Hz In each frequency mode the microprocessor based circuitry allows the monitor to function at the precision of a fixed frequency High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900 Compatible with VGA SVGA XGA SXGA non interlaced and most Macintosh compatible color video cards Power management system conforms to VESA DPMS standard Supports DDC 2B for Plug amp Play compatibility Advanced On Screen Display OSD control for picture quality adjustment For full Product Specifications refer to Appendix C page C 33 INSTALLATION AND SETUP This chapter discusses how to install your LCD touchmonitor and the driver software Unpacking Your Touchmonitor Check that the following 9 items are present and in good condition USB cable DVI D Cable Touch Tools CD Quick Install Guide Strain Relief kit Mounting Brackets Note 1 DVI ca
29. s however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the provided manufacturer s approved line cord c The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 If this equipment appears to cause interference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on b If you determine that this equipment is causing the interference try to correct the interference by using one or more of the following measures 1 Move the digital device away from the affected receiver 11 Reposition turn the digital device with respect to the affected receiver 111 Reorient the affected receiver s antenna iv Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits v Disconnect and remove any I O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels vi Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removi
30. sive range of touch solutions visit our Web site at www elotouch com or simply call the office nearest you North America Germany Belgium Asian Pacific Elo TouchSystems Tyco Electronics Raychem GmbH Tyco Electronics Raychem GmbH Sun Homada Bldg 2F 301 Constitution Drive Elo TouchSystems Division Elo TouchSystems Division 1 19 20 Shin Yokohama Menlo Park CA 94025 Finsinger Feld 1 Diestsesteenweg 692 Kanagawa 222 0033 USA D 85521 Ottobrunn B 3010 Kessel Lo Japan Germany Belgium 800 ELO TOUCH 800 356 8682 Tel 49 0 89 60822 0 Tel 32 0 16 35 2100 Tel 81 45 478 2161 Tel 650 361 4800 Fax 49 0 89 60822 180 Fax 32 0 16 35 2101 Fax 81 45 478 2180 Fax 650 361 4722 elosales elotouch com elosales elotouch com www tps co jp customerservice elotouch com Tyco Electronics elo TOJCHSYSTEMS 2008 Elo TouchSystes Inc Printed in USA
31. sumption when not in use Power Mode Consumption On lt 45W Sleep lt 4W Off lt 2W We recommend utilizing a screensaver when the touchmonitor is not in use NOTE The monitor automatically goes through the Power Management System PMS steps when it is idle To activate the monitor press any key on the keyboard or move the mouse 3 26 User Guide CHAPTER TROUBLESHOOTING If you are experiencing trouble with your touchmonitor refer to the following table If the problem persists please contact your local dealer or our service center Solutions to Common Problems Problem The monitor does not respond after you turn on the system Characters on the screen are dim The screen is blank Screen flashes when initialized Out of Range display Touch doesn t work Suggestion s Check that the monitor s Power Switch is on Turn off the power and check the monitor s power cord and signal cable for proper connection Refer to the About Touchmonitor Adjustments section to adjust the brightness During operation the monitor screen may automatically turn off as a result of the Power Saving feature Press any key to see if the screen reappears Refer to the About Touchmonitor Adjustments section page 3 17 to adjust the brightness Turn the monitor off then turn it on again Check to see if the resolution of your computer is higher than that of the LCD display Reconfigure the resolution of your c
32. ts or components Buyer shall notify Seller in writing promptly and in no case later than thirty 30 days after discovery of the failure of any Product to conform to the warranty set forth above shall describe in commercially reasonable detail in such notice the symptoms associated with such failure and shall provide to Seller the opportunity to inspect such Products as installed if possible The notice must be received by Seller during the Warranty Period for such product unless otherwise directed in writing by the Seller Within thirty 30 days after submitting such notice Buyer shall package the allegedly defective Product in its origi nal shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at Seller s options either 1 modifying or repairing the Product or 11 replacing the Product Such modification repair or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Seller s expense Buyer shall bear the risk of loss or damage in transit and may insure the Product Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective Modi fication or repair of Products may at Seller s option t
33. w M4 Phillips X4 You will need a Phillips screwdriver to mount the display The mounting stand shall be able sustain at least 5Kg and UL Listed The mount allows the monitor to be tilted downwards up to a 90 X for an improved viewing angle from vertical as shown in the illustrations below Landscape orientation Portrait orientation 18y S L ale U L 2 13 Attaching the L Brackets Depending on your mounting scheme alternately you may use two L brackets to mount your displays onto your device M4x6 screw Find a suitable location for attaching L brackets A The left and right sides or B The Top and bottom sides i O O 2 14 User Guide Customer panel material 1 Wood 4 5mm holes thru for M4 screws w nuts or no thru holes screws for wood 4mm 2 Sheet metal concealed head threaded studs M4 w nuts A 1 U IMPORTANT The wall mounting instructions are for us by the qualified wall mounting person only Note You will need a screwdriver to attach the L brackets Your kiosk touchmonitor included two L brackets and four screws M4x6 This equipment is intended to be mounted in accordance with the proper hardware and the installa tion instructions supplied with the product Use of mounting brackets or screws other than those specified in the installation instructions may introduce a hazard Monitor Mounting Instal
34. within 1 5 of true position based on viewing area dimensions Touchpoint density is based on controller resolution of 4096 x 4096 Controller board size of 2 1 x 3 3 5 4 x 8 4 cm with auto detect function for Serial RS232 and USB 1 1 connection Up to 85 per ASTM D1003 Touchscreen Operating 15 C to 70 C Storage 50 C to 85 C Operating 0 C to 65 C Storage 25 C to 85 C Operating Storage 10 to 90 RH noncondensing Controller Water ammonia isopropyl alcohol and similar non abrasive cleaners UL cUL TUV CE FCC Class A amp B CISPR B Can be sealed to meet NEMA 4 and 12 and IP 65 standards Anti glare hardcoat cannot be scratched using any stylus with Mohs rating equal to or less than 6 Tested in the laboratory to withstand over 160 million mechanically simulated touches without noticeable degradation C 35 Input Method Positional Accuracy Resolution Touch Activation Force Controller Light Transmission Temperature Relative Humidity Altitude Chemical Resistance Electrostatic Protection Agency Approvals Sealability Surface Durability Expected Life Impact Resistance C 36 User Guide SecureTouch Touchscreen Specifications Finger or gloved hand cloth leather or rubber activation Standard deviation of error is less than 0 080 in 2 mm Touchpoint density is based on controller resolution of 4096 x 4096 plus 255 levels corresponding to touch pressure Typically 2 to 3
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