Western Digital WDMLZ5000
Contents
1. PO Q A Why does the drive not power up A special cable may be needed for computers with limited bus power For more information in the U S visit shop wd com Outside the U S contact WD Technical Support in your region Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Why won t my PC boot when connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer How do partition and reformat the drive For recommended formats for this device search our knowlege base for answer ID 207 at support wdc com Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card or a system that does not support USB 2 0 What is Hi Speed USB Hi Speed2. OFF DISCONNECTING THE DEVICE 6 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Troubleshooting If you have problems when installing or using this product refer to this troubleshooting section or visit our support Web site at support wdc com and search our knowledge base for more help How to Answer ID install partition and format the drive in Windows XP and Vista 207 install partition and format the drive in Windows 2000 34 format the drive to Mac OS format 287 obtain and reinstall the original software included with this product 1425 format the drive to the FAT32 file system 1364 format the drive to NTFS 1287 use the drive on a Macintosh and a PC simultaneously 291 This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000 XP however Windows 2000 XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk Management utility See answer ID 1287 at support wdc com and article IDs 314463 and 184006 at support microsoft com for further details To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from support wdc com download Frequently Asked Questions O A O A Po DO PO gt
3. USB is another name for USB 2 0 which provides transfer rates up to 40 times faster than USB 1 1 Upgrading to USB 2 0 is highly recommended because of the significant reduction in file transfer time versus USB 1 1 How do determine whether or not my system supports USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note lf your USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps Can USB 1 1 cables be used with USB 2 0 devices Although USB 1 1 cables work with USB 2 0 devices it is recommended that USB 2 0 certified cables be used with USB 2 0 peripherals and USB 2 0 PCI adapter cards If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 7 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Appendix Regulatory Compliance Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pur
4. be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 5 years in the North South and Central America region 5 years in the Europe the Middle East and Africa region and 5 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening disassembling or removing external enclosures including but not limited to the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing warranty of WD shall extend t
5. is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks in the U S and other countries and My Passport My Passport Elite WD Sync and WD Anywhere Backup are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2009 Western Digital Technologies Inc All rights reserved 4779 705008 A03 Jan 2009 APPENDIX 9
6. My Passport Elite Portable Hard Drive User Manual m x D e z o er D Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at support wdc com lf the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD technical support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at https www wdc com register Accessing Online Support Visit our product support website at support wdc com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get Warranty Product Replacement RMA RMA Status and Data Recovery Information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software Contacting WD Technical S
7. O G O O O O EN O O O O O O O RAA BE PASTE ADDI Fa EE ART SJ T11363 PEOR X RARA ES St ST T11363 2006 hi4 J o bte brie X H H HETRE BARRE APPENDIX 8 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below
8. autions WD products are precision instruments and must be handled with care during unpacking and installation Drives may be damaged by rough handling shock or vibration Be aware of the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device during activity Do not stack any objects on top of the device GETTING STARTED 2 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL About Your WD Drive Features LED Indicators The power activity and capacity gauge indicators are represented by four LEDs underneath the sliding USB port cover as shown above Only one LED illuminates at a time corresponding to drive capacity used Power Activity LED Behavior Appearance Drive State Steady Power on state or power save mode Slow flashing System standby Alternating left to right then right to left Drive in use Capacity Gauge The capacity gauge is enabled only through installation of its driver and WD Drive Manager which must be installed on each system to which My Passport is connected The capacity gauge is updated automatically upon drive usage The capacity gauge consists of four sections which illuminate left to right to indicate space used on the drive during power on state Each section represents approximately 25 percent of drive capacity Because this drive is preformatted and contains software and utilities t
9. he first section is illuminated upon installation Storage Used 0000 06000 0080 0006 0 24 percent 25 49 percent 50 74 percent 75 100 percent ABOUT YOUR WD DRIVE 3 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL USB 2 0 Interface USB is the industry standard interface for most Windows based computers Hi Speed USB USB 2 0 supports data transfer rates up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 12 Mbps Drive Format This WD device is preformatted as a single FAT32 partition for compatibility with all updated Windows and Macintosh operating systems The FAT32 file system has a maximum individual file size limit of 4 GB To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from support wdc com download Windows 2000 and XP users can overcome file size limitations by reformatting the drive to NTFS using the Disk Management utility See answer ID 1287 at support wdc com and article IDs 314463 and 184006 at support microsoft com for further details Reformatting the Drive Important Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting 1 Go to support wdc com 2 See Knowledge Base Answer ID 207 for formatting instructions After formatting go to D
10. installed automatically If a security alert is displayed during this installation click Accept or Continue When finished a menu displays To install software double click your choice on the menu otherwise click Quit to begin using the drive Note If autorun is disabled on your Windows computer you must install the utilities and software manually Double click My Computer the My Passport drive icon the WD_Windows_Tools folder and Setup exe Macintosh LP 2 3 4 5 Turn on your computer Use the USB cable supplied in the kit to connect the drive to the computer as shown Double click the My Passport icon that mounts to the desktop Open the WD_Mac_Tools folder and double click WDDriveManager dmg Double click WDAnywhereBackup dmg to install the backup software To ensure proper operation of the drive use the USB cable supplied in the kit CONNECTING THE DEVICE 5 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Turning Off Disconnecting the Device Windows Right click the Safely Remove Hardware icon in your system tray and select Safely Remove Hardware You may hear the drive power down before the Power LED turns off The drive is now shut down properly and you may disconnect the drive safely Macintosh Drag the My Passport icon to the Trash icon for proper dismount After the device icon disappears from the desktop you can safely disconnect the USB interface cable from your computer TURNING
11. l of sound pressure from this product is 70db A or less per EN ISO 7779 Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem B EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert VCCI Notice Japan only CORBIS MRBRRSRRSRASAMBMS VCC DEM EOC 7IABMMERARRTT CORRS REIRMTIEMT SEE AMELTUETS CORBI APF LEY 32 RICA MHENSL REMBSS SECT OE HAET RME TELUMUMRUELTFEL This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI from information technology equipment If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual MIC Notice Republic of Korea only 2144 ASA Udg BE 2121 o AE 74828 SAMA t 0148 3284 7171 717104 FANHANE ME SE 21901 M ABU URU Class B Device 1 Please note that this device has been approved for non business purposes and may be used in any environment including residential areas Environmental Compliance China EE TEA BR PAEA ETC BE A N i Gi K H Pit ERIK BUM Pb Hg Ca t Z RE Cr VD PBB PBDE DRE AA O O O O O O MERA pes O O O O O O HA 4 pes O O O O O O SAA E i O O O O O O Wiki O O O O O O PCBA O O O O O O LRA a x O O O O O PAL USB HAs O O O O O O EMI JE il
12. ly with the USB cable supplied he My Passport Elite Portable Hard Drive Quick Install Guide Compatibility Windows Macintosh An available USB port An available USB port Windows 2000 XP Vista Mac OS X 10 4 10 or 10 5 2 Note Compatibility may vary depending on user s hardware configuration and operating system WD Sync software only supports Windows Important For highest performance and reliability it is recommended that you install the latest updates and service pack SP For Windows go to the Start menu and select Windows Update For Mac go to the Apple menu and select Software Update GETTING STARTED 1 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Recording Your WD Product Information In the following table write the serial number and model number of your new WD product found on the label on the bottom of the device Also write the purchase date and other notes such as your operating system and version This information is necessary for setup and technical support Serial Number Model Number Purchase Date System and Software Notes Registering Your WD Product Your WD product includes 30 days of free technical support during the applicable warranty period for your product The 30 day period commences on the date of your first telephone contact with WD technical support Register online at register wdc com Handling Prec
13. o repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Western Digital 20511 Lake Forest Drive Lake Forest California 92630 U S A Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license
14. ownloads find your product download the My Passport utility and follow instructions as prompted Optional Accessories A special cable may be needed for computers with limited bus power For more information in the U S visit shop wd com Outside the U S contact WD Technical Support in your region For a list of Technical Support contacts visit support wdc com and see Knowledge Base Answer ID 1048 Software This product ships with utility drivers and software which are preloaded on the device To install the software select from the list displayed on the autorun menu and follow the instructions as prompted WD Sync is a synchronization and encryption software that enables the synchronization of your data between different computers using My Passport It also protects your data on My Passport with 128 bit encryption Windows only WD Anywhere Backup is an intuitive and robust backup and recovery application that provides around the clock data protection It features automatic backup to multiple destinations and synchronization of working files to keep them current Copy Application Software allows you to back up the software included in My Passport ABOUT YOUR WD DRIVE 4 MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Connecting the Device Windows 1 2 3 4 Turn on your computer Use the USB cable supplied in the kit to connect the drive to the computer as shown Drive utilities are
15. suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C 22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest leve
16. upport When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 00 531 650442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT ELITE PORTABLE HARD DRIVE USER MANUAL Getting Started Thank you for purchasing this WD product The My Passport Elite Portable Hard Drive provides high performance portable storage for your PC and Mac and comes with backup and sync amp encryption software PC only For the latest WD product information and news visit our website at www westerndigital com Kit Contents My Passport Elite Portable Hard Drive USB cable Drawstring carrying bag Quick Install Guide Important My Passport is intended for use on
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