Fantom Drives 1TB eSATA/USB 2.0 External HDD
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1. 90 days from installation by Fantom Drives All exchanged parts replaced under this warranty will become the property of Fantom Drives This warranty only covers the hardware components packaged with the Product This warranty does not cover any software contained in or included with the Product any such software is provided AS IS Please refer to any documentation included with the software for your rights and obligations with respect to the software This warranty extends only to you the original purchaser It is not transferable to any one who subsequently purchases the Product from you Proof of purchase in the form of a bill of sale which is evidence that the Product is within the warranty period must be presented to obtain warranty service To obtain warranty service you must take the Product or deliver the Product freight prepaid in either it s original packaging or in a package that provides the Product with a degree of protection equivalent to that of the original packaging to Fantom Drives Please contact Fantom Drives at the number listed on the reverse side for further information Fantom Drives is not responsible for any damage to or loss of any programs data or other information stored on any media or any part of any Product serviced hereunder Be sure to remove all features parts options alterations and attachments not under warranty prior to returning the Product to Fantom Drives Fantom Drives is no2. Why is my drive asking me to format it It was already formatted and it contains data A1 Run a disk repair utility on the drive A2 Perform permission repair on your system drive Open the disk utility located in Applications Utilities Disk Utility app Select your system drive usually the first disk listed and click Repair Disk Permissions in the First Aid Tab A3 Restart your computer As soon as the bootup chime sounds press and hold down the option command p r key combination to reset the PRAM Release the keys when the chime sounds a second time Please refer to your Mac manual for more information on these procedures Q My computer does not recognize the drive A Check to make sure that all of your connections are secure and that the power switch is in the ON position Then check if your External Hard drive is listed in the Apple System Profiler If the problem persists verify that the appropriate port used is functioning Q I m trying to copy files to from FAT32 volumes or network shares and it keeps failing A FAT32 HFS and other file system formats allow different standards of filename length or use of special characters Rename the offending file s and try the operation again Q have a FAT32 disk and when try to copy a large file I get an error saying there is not enough room on the drive have lots of free space A FAT32 only allows files up to 4GB in size To copy larger files please
3. drive letter matching the one used by the External Hard drive After a few seconds Windows will give you a message that it is safe to remove the device Formatting Your Drive The GreenDrive Il comes preformatted at the factory with the NTFS file system which will mount on Windows computers as well as on most modern operating systems for read only access If you are not using Microsoft Windows primarily we recommend you reformat the volume to a file system format more compatible with your particular computer and operating system environment be sure to create a copy of the files you wish to keep to another Formatting a hard drive erases all data contained on it Please Q location before reformatting Formatting the drive in Mac OS X 1 Launch the Disk Utility application located under Applications Utilities folder 2 Highlight your new drive and select the Partition tab 3 Select the new partition map type 4 For each partition in the volume scheme select the desired file system format and volume name optional The recommended file system is MacOS Extended 5 Click the Options button Select Apple Partition Map in the dialog box and click OK 6 Click Apply Your Fantom Drives GreenDrive II is ready to use i uui Formatting the Drive in Windows 2000 XP 2003 Vista 1 Open the disk management console located at Windows oystem3e diskmgmt msc on your system drive A list of
4. up your computer should recognize it and the drive will be ready to format Troubleshooting Frequently Asked Questions FAQs General Questions Q bought a 500GB drive but my computer is showing 465GB Where is the missing capacity A Hard drive manufacturers market drives in terms of decimal base 10 capacity In decimal notation one megabyte MB is equal to 1 000 000 bytes and one Gigabyte GB is equal to 1 Q00 000 000 bytes Many operating systems use the binary base 2 numbering system to describe disk capacity In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 0 3 41 824 bytes simply put decimal and binary translates to the same amount of storage capacity Q Is my external hard drive bootable A Yes As long as your host hardware and operating system support booting from eSATA or USB Refer to your computer s documentation for more information Q My drive was working fine yesterday but now its gone A The disk may have been shut down without being dismounted or may have failed If you do not hear and feel the drive spin up when you connect the power the drive will need to be replaced If you verify that the computer input and the drive data cable are working you may be able to repair or recover the data with your computer s disk repair utility or a third party utility If your disk repair utility Cannot repair or see the disk the drive has failed and
5. will get this alert message If you plugged the drive into a USB port that only supports USB 1 1 This is fine except your drive will operate at USB 1 1 speeds If an issue cannot be resolved by using our FAQ please contact Technical Support via the Fantom Drives support site at http 7 www Fantomdrives com help Glossary Bit The smallest unit of digital data In binary code a bit is represented logically as a either 1 or a O Buffer RAM cache that temporarily stores data so it can be delivered to a device as it is needed Bus An electronic link for the transmission of data between digital devices such as computers and computer peripherals system Requirements System Requirements for Mac e 64 65 or Intel based Apple Macintosh Computer e Mac OS X 10 4 or newer e Available USB port or available eSATA port System Requirement for PC e Pentium based PC with 733 MHz or faster CPU e Windows 2000 SP4 XP SP2 2003 Windows Vista e 32 MB RAM e Available USB or available eSATA port If your computer does not have eSATA ports you may purchase an eSATA expansion card for your computer Contact your authorized Fantom Drives reseller for further details Precautions Failure to follow the precautions described below may cause damage to your Fantom Drives External Hard drive and void the warranty e DO NOT open the case Doing so will void the warranty e DO NOT use a third party AC adapter or power cord Doing so
6. will need to be replaced If data recovery is desired please contact an established professional data recovery firm For a checklist of what qualities you might seek see www drivesavers com why_drivesavers index html or www ontrack com services 11 10 How to Safely Dismount and Turn Off Your GreenDrive Il What do mounting and dismounting mean When a device such as a hard drive is mounted that means the computer sees the device and is able to communicate with it When you dismount a device the computer no longer sees it The device may still be running but the computer cannot access it as though the device no longer exists Never turn off or unplug a hard drive without dismounting it first Doing so could cause data on the drive to be lost or damaged How to safely dismount and turn off the drive with the computer running Mac Users Drag the icon for the External Hard drive to the Trash The drive will dismount and you can then safely turn if off You may then unplug the power cord and data cable if you want to disconnect the drive PC Users 1 Locate the System Tray The System Tray includes the time display in the bottom right and icons to the left of the time One of the icons will be an hot plug icon 2 Left click on You will receive the alert message Safely Remove followed by the drive description and drive letter for the device 3 Left click on the appropriate device with the
7. WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL Fantom Drives Technology 19260 Van Ness Avenue Torrance CA 90501 sales 310 320 7272 Support http 7 www Fantomdrives com hel www Fantomdrives com rl FANTOM DRIVE By MicroNet FCC Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in residential installation This equipment generates uses and can radiate frequency energy and if not installed and used in accordance with the instructions there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to equipment off and on the user is encouraged to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the distance between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 12 26 2008 1DMDUM Rev C2 The material in this docu
8. g items e Fantom Drives GreenDrive Il e USB Cable e eSATA Cable e AC Adapter e Quick Start Installation Guide If you are missing any items listed above please fill out the customer support form at http 7 www micronet com support supportrequest htm Please retain a copy of your receipt You will need it if warranty repair service is required in the future Byte A unit of digital data usually made up of eight bits Data Stream The flow of data between digital devices such as computers and hard drives Driver Software that enables the computer to communicate with a peripheral Gigabyte 1 024 Megabytes or approximately one billion bytes The capacity of most hard drives is measured in Gigabytes Hardware Physical components of a computer system computer hard drives printers etc Hub A device which links peripherals together onto the same bus Interface Junction between two items of hardware or software for the exchange of data Mb Megabit One million bits Mbps Megabits per second A data transmission speed of one million bits per second Data transmissions are typically measured in bits kilobits megabits etc per second MB Megabyte 1 045 576 bytes Operating System QS Software that controls the assignment and use of hardware and application software resources Peripheral A generic term for hard drives printers scanners and other discreet devices that add functionality t
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10. mance on external drives Vista optimizes caching for quick removal As a result Windows XP appears to have faster access to external disks but at a greater risk of data corruption and loss To change Windows caching algorithm open the disk management console located at Windows System3e2 diskmgmt msc on your system drive A list of the attached drives and their respective volumes will appear Right click MERONET FANTONM CENE REE UM SAP Device Properties Ea Gerace Fokors Woms Cr i Cot Wie cach geet Cale Demma on the Fantom external Onteraze for auch removal disk in the disk list and lapping his krane liaa wig hiaan a select properties Select Oian enian the Policies Tab near the loriosa r ar eadi pin st e aep aae Sypie o daom thes derce fom fae compe clic top left of the window Hw dati Pamoa eres kor Wn Sve teh ater ama and click your desired Enable prte caching on the dik Tha bathing era teh Ghee peered eu i pami cuiii or GUAT Padre megi en m Ge hoe ot Goel optimization level press ini J Grates ehvarced petomarce OK when finished and you may close the disk Hacc ry eer dimes vert g Boece pee Spey Th semg hehe renee ak eaae nut i nse management applet DETAR DPA tse oot ety eve f pie deer ees ee Femne Deimas Optimizing for performance can greatly enhance the throughput of your disk but is much more vulnerable to data loss Make sure to have appropriate backup strategies before enabling th
11. may damage the drive and void the warranty e DO NOT bump jar or drop the drive as this may damage it and or result in loss of data e DO NOT disconnect any cables while the drive is powered on without first properly dismounting the device via your operating system doing so can result in data loss and possible damage e DO NOT set any liquids or beverages on the drive as they may damage the internal electronics e Fantom Drives highly recommends that you regularly back up the files stored on your Fantom Drives external hard drive Fantom Drives is not responsible for any data loss nor will Fantom Drives perform any recovery of lost data or files FAQs for PC Users Q My computer does not recognize the drive A Make sure all of your connections are secure If you have an add on card make sure it is working properly and or update the driver Also make sure you have all the latest updates for your Windows installation Q Does the drive work with Norton Ghost A Yes Norton Ghost 2003 or newer support USB drives Fantom Drives does not provide any additional drivers Q formatted my hard disk under Windows XP but my Vista machine does not allow me to delete or modify files on the drive A Windows Vista and XP handle file permissions differently In Windows XP the default user group has full permissions to every volume whereas in Vista they do not To fix this condition you need to grant the users group modify privileges
12. ment is for information only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Fantom Drives assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein Fantom Drives reserves the right to make changes in the product design without reservation and without notification to its users Fantom Drives and the Fantom Drives Logo are registered trademarks of BNL Technologies Inc Macintosh MacOS and the MacOS logo are trademarks of Apple Computer Inc Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other names and logos are property of their respective owners Copyright 1999 2009 Fantom Drives All rights reserved This publication may not be reproduced stored in a retrieval system or transmitted in any form or by any means in whole or in part without the prior written consent of Fantom Drives 19260 Van Ness Ave Torrance CA 90501 QuickStart Installation Guide reenDrive l Windows amp Mac eSATA amp USB 2 0 Hard Drive Thank you for choosing Fantom Drives Your Fantom Drives GreenDrive ll has been built to the highest standard of quality and workmanship and when used according to the instructions in this guide will provide years of trouble free operation We at Fantom Drives take great pride in bringing personal satisfaction t
13. o a computer Port A connection which enables compatible peripherals to send and receive data Software A set of instructions that enable the computer to perform pre programmed functions in the order specified by the user Storage Any equipment which stores data such as hard drives CDs and DVDs 19 14 Q do not see my drive listed in the My Computer window but it does appear in the Device Manager list A Right click on My Computer Select Manage in the pop up menu In the Computer Management window and navigate to Storage gt Disk Management In the Disk Management window you should see a list of available storage devices Look for the disk that has a capacity closest to your Fantom Drives unit and right click on the corrolating right hand box In the pop up menu that appears select Delete Partition The description will change to say Online amp Unallocated Right click on the box and select Create New Partition in the pop up menu When the Partition Wizard appears select Primary Partition and click Next Click Next in the next dialog selecting the default value for the drive You will then see a drive letter you can change this drive letter if you wish click Next You will then be asked to format the drive Q After connected the drive to my PC I got the following alert message HI SPEED USB Device Plugged into non Hl SPEED USB Hub What does this mean A Windows 2000 and XP users
14. o each of our customers Your drive is compatible with all USB capable Apple Macintosh computers running Mac OS 10 4 or greater and PC Compatible computers running Windows 2000 Windows XP Windows 2003 and Windows Vista for any loss or damage to these items This limited warranty does not cover 1 any consumables such as batteries supplied with this product cosmetic damages damage or loss to any software programs data or removable storage media or damage due to the Product such as but not limited to excessive heat or humidity or modifications of this Product 2 improper installation operation testing or maintenance of this Product 3 power failure or connection to improper voltage supply or 4 attempted repair by any party other than Fantom Drives This Warranty does not apply when the malfunction results from the use of this Product in conjunction with accessories products or ancillary or peripheral equipment or where it is determined by Fantom Drives that there is no fault with this Product itself This Limited Warranty is invalid if the factory applied serial number has been altered or removed from the Product Repair or replacement as provided under this warranty is the exclusive remedy of the consumer Fantom Drives shall not be liable for any incidental or consequential damages for breach of any express or implied warranty breach of contract negligence strict liability or any other legal theory related to this p
15. reformat the volume using MacOS Extended Format Fantom Drives GreenDrive II Hard Disk at a Glance Disk Activity Power Indicator Light Power Switch AC Adapter Port USB 2 0 port eSATA port Security Lock Slot Connecting the drive to Your Computer 1 Plug the AC adapter cord into the power port on the back of the drive The plug should not require much effort to insert If the plug will not go in do not force it the plug is probably upside down Rotate the plug and try again Incorrectly inserting the plug could damage the drive and void the warranty 2 Plug the power cord into the cord socket in the AC adapter Plug the other end into an AC outlet 3 Connect the appropriate cable to your host USB and eSATA plugs are shaped so they can only be properly inserted one way Be sure to insert the plugs properly or you may damage the drive and void the warranty USB Connect the square USB 2 0 connector type B of the included USB cable to the square USB plug on the GreenDrive II and the rectangular end to a free USB port on your computer eSATA Connect an eSATA cable to a free eSATA port on your computer If your computer does not have eSATA ports you may purchase an eSATA expansion card for your computer Contact your authorized Fantom Drives reseller for further details 4 Flip the power switch located on the back of the GreenDrive II to the ON position labelled Once the drive is powered
16. roduct such damage include but are not limited to loss of profits loss of data loss of use of the product or any associated equipment down time and purchaser s time Except to the extend prohibited by applicable law any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration of this warranty some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long on implied warranty lasts so the above limitation or exclusions may not apply to you This warranty gives you specific rights you may have other rights which vary from state to state 17 16 Two Year Limited Warranty Fantom Drives warrants this product the Product against defects in material or workmanship as follows 1 LABOR For a period of two 2 year from the original date of purchase from Fantom Drives or its authorized relseller Fantom Drives will repair defective Product or at its option replace with a new or recertified product at no charge After this 2 year period you must pay for all labor charges 2 PARTS For a period of two 2 year from the original date of purchase from Fantom Drives or its authorized reseller Fantom Drives will supply at no charge new or rebuilt replacement parts in exchange for defective parts of this Product Any replacement parts will be warranted for the remainder of the original warranty period or ninety
17. t liable Contents INLPOGUGCUON sssiusemwtestunsnnweagdunieueagdenaaiasidonagtudenentamex 2 Parts amp Accessories LISt cccccccce eee ee ee eee ees 2 System Requirements cccccceeee eee e eee eeeee eens 3 PRECAULION Sic casyercanuuansdernuuaendustvauseasaobeawesaanwavanens eanss 4 Fantom Drives GreenDrive Il at a Glance d Connecting the drive to Your Computer 6 Formatting Your Fantom Drives External Hard drive 7 Formatting the drive in Mac OS X ou cc cece cece e cence eee ees 7 Formatting the drive in Windows ccc cece ee eee es 3 Optimizing Windows Caching Algorithm 9g How to safely dismount and turn off your Fantom Drives External Hard drive 10 Troubleshooting Frequently Asked Questions FAQ 11 Glossa site se ees arse manne wale sodas aA 14 Warranty Statement ccccceeee eens eens ee eaees 16 Contact Information ccccc cece eee eee e ee eee ees BC Introduction Welcome and thank you for purchasing GreenDrive Il the external environmentally friendly hard drive from Fantom Drives USB 2 0 compatibility with USB 1 1 USB 2 0 ports are backward compatible with USB 1 1 However if you connect the drive to a USB 1 1 port it will operate at USB 1 1 speeds Parts Accessories List The package should contain the followin
18. the attached drives and their respective volumes will appear Select the Fantom Drives GreenDrive II Disk 2 Right click on a GreenDrive II volume If it s not initialized a red No Entry logo will cover the disk icon Right click on the disk and select Initialize Disk Follow the on screen instructions 3 Right click the initialized volume The area right of the disk icon In the context menu select New Partition Follow the on screen instructions In the File System pop up menu select NTFS The default formatting option is Full format A Full format will take about 30 90 minutes A Quick format will take just a few minutes but will do less verifying of the Drive than a Full format Click Start Once the format process is complete your GreenDrive Il is ready to use g Computer Management m File Action View Window Help e gt mens Free EI WINSP E Partition Basic FAT3Z Healthy Boot 10 851 GE 6 40 GE 59 EJ WINS Cs Partition Basic FATS2 Healthy System 7 86066 7 05 GB g0 4 ee A Basic WINGS C WINXP E 18 64 5 7 01 GB FATS2 10 82 GB FATS2 Online Healthy System Healthy Boot Disk 1 Unknown 1168 81 GB itialize Disk Not Initialized Initialize Dish Properties Mew Partition CD ROM DB Help 2 Properties No Media 3 E Unallocated Primary partition E Extended partition E Logit Optimizing Windows Caching Algorithm By default Windows XP optimizes caching for perfor
19. to the drive 1 Right click the drive letter in Explorer and select properties 2 Click the security tab 3 Click Edit You will be asked to enter your administrator password 4 Select Users and check the Modify box 5 Click OK Q Where are the drivers for my operating system A Windows 2000 and newer already include all the necessary drivers There are no drivers available for Windows NT or 98 Q When I leave my computer idle for a while my drive won t work properly A The most likely cause is that your computer is going into sleep mode The immediate solution is to shut down your computer and turn off the drive and then restart your computer Once your computer is completely booted up turn on the drive You should see the drive in the Windows Explorer To prevent this problem from recurring open the Power Settings Energy Saver and set it to never go into sleep mode 13 12 Q Can leave my GreenDrive Il on all the time or should I turn it off when not in use A The GreenDrive Il is meant to be left on but does not add any limitations on being turned off Drive reliability is affected by repeated power cycles and the GreenDrive Il cannot alleviate this In addition Micronet recommends that the drive s power supply is connected through a UPS or surge protector In the case of a power surge or brown black out the hard drive s sensitive electrical components will not be damaged FAQs for Mac Users Q
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