Plantronics CS55H Home Edition
Contents
1. CS55 HO 42606 qxd 4 26 06 1 31 PM Page ii WARRANTY Limited Warranty e This warranty covers defects in materials and workmanship of products manufactured sold or certified by Plantronics which were purchased and used in the United States e This warranty lasts for one year from the date of purchase of the products e This warranty extends to you only if you are the end user with the original purchase receipt e We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts e To obtain service in the U S contact Plantronics at 800 544 4660 ext 5538 e THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty N PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design IntelliStand and Sound Innovation are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of their respective owners Patents U S 5 210 791 6 735 453 6 902. PERA EAEE EEE EE Charging Amber AC Charging Jack Home Phone Adapter Cord Jack Speaking Volume Charging Cradle Major Adjust Headset Telephone Configuration Dial Front Listening Volume Mute Call Control Button Talk Indicator Light Rear g Rear Speaking Volume Minor Adjust Speaker Battery Cover Microphone IntelliStand On Off Switch to automate call control button Wall Telephone Cord RJ 11 Listening Volume Major Adjust Base Cord Power Cord CS55 HO 42606 qxd 4 26 06 1 31 PM Page 6 SETUP FOR CORDLESS AND CORDED PHONES Plug the AC charger into an outlet and Plug Home Phone Adapter telephone cord into the base s AC charging Jack RJ11 into wall telephone jack Use splitter See step for detailed location provided if needed Plug Home Phone Adapter power cord Plug Home Phone adapter base cord into into the base power jack the base cord Jack See step D for detailed location See step for detailed location SETUP FOR CORDLESS AND CORDED PHONES Plug AC charger into Plug adapter power Plug adapter base cord the base s AC charging cord into the base into the base jack Push jack Push in firmly jack Push in firmly in until it clicks Complete System System with cordless home phone System with corded home phone oO CS55 HO 42606 qxd 4 26 06 1 31 PM Page 8 SETUP INTELLISTAND Set the
3. section I plugged everything in but the lights won t come on e Check that the home phone adapter is plugged firmly into the wall telephone jack with or without using the splitter e Check that the home phone adapter base cord is plugged firmly into the base cord jack e Headset may be out of range of the base Move closer to base unit until headset is within range Range varies with home environment e Headset battery is dead Recharge battery by placing headset in the headset charging cradle See page 8 e Listening volume too low Press the volume up button on headset If volume is still too low select another listening volume major adjust switch setting See page 12 e Incorrect configuration dial setting for your phone Try other con figuration dial settings on the base unit Ensure selected number is in line with the position indicator See page 11 e You may have to resubscribe your headset with base See page 18 e Headset is muted Press the mute button on headset to unmute microphone See page 13 e Improper positioning of noise canceling microphone Point microphone towards your chin e Speak volume is too low Increase speaking volume by adjusting speaking volume minor adjust buttons on base unit as described on page 13 If volume is still too low select another speaking volume major adjust setting as described on page 13 e Incorrect configuration dial setting for your phone Try other configuration dial settings
4. NOTE If either you or the recipient have trouble hearing please check compatibility page 11 CS55 HO 42606 qxd 4 26 06 1 31 PM Page 12 D LISTENING VOLUME SPEAKING VOLUME Note Be sure to set your telephone s volume at the mid range before adjusting the Minor Adj ust M aj or Adij ust CS55H volume SVS 0 eee Minor Adjust Use the speaking volume minor adjust Use the speaking volume major adjust control on the back of the base for minor control on the bottom of the base for incremental adjustments large incremental adjustments NOTE You must be in talk mode l i e on a NOTE A is the lowest setting call to adjust C is the most common setting D is the loudest setting Rock the headset volume control back and Use listening volume major adjust P forth to adjust listening volume in minor control on the back of the base for large lt incremental adjustments incremental adjustments NOTE You must be in talk mode i e on a NOTE 1 is the loudest setting call to adjust 4 is the lowest ay Headset Mute To mute headset press the listening volume mute button straight in Press again to unmute You will hear 3 rapid beeps every 15 seconds to indicate mute is on CS55 HO 42606 qxd 4 26 06 1 31 PM Page 14 D HEADSET CONTROLS BASE INDICATOR LIGHTS Talking Muted Green Charging Amber Power Red Action Light Charging Flashes amber Feature Action Tone Fully Charge
5. installed and used in accordance with the Instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user Is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
6. 2 Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation 5 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior P CS55 HO 42606 qxd 4 26 06 1 31 PM Page 20 MAINTENANCE 1 Unplug the unit from the telephone and the AC charger from the power source before cleaning 2 Clean the equipment with a damp not wet cloth 3 Do not use solvents or other cleaning agents TECHNICAL ASSISTANCE Visit our Web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you at 800 544 4660 ext 5538 REGULATORY NOTICES FCC Requirements This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter ference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not
7. 3 693 D492 667 Australia 303306 EM 293964 and 69109 Taiwan D109301 and Patents Pending Printed in USA 73700 01 04 06 gt Q PLANTRONICS SOUND INNOVATION gt e gt USER GUIDE CS55A HOME EDITION WIRELESS HEADSET SYSTEM E O oor gor o lt an e ve 3 See Sq CS55 HO 42606 qxd 4 26 06 1 31 PM Page 2 D TABLE OF CONTENTS PACKAGE CONTENTS Headset and Wearing Options Package Contents 3 Features 4 Setup 6 IntelliStand 8 Chargl 8 se Headset Positioning 9 Adjusting Fit 9 Making Answering Ending Calls 10 Headband Checking Compatibility 11 Volume 12 O C Headset Controls 14 Base Indicator Lights 15 Earl ops Troubleshooting 16 Subscription 18 System Reset Headset Power Off 18 P P 4 Base Battery Replacement 19 Maintenance 20 r Technical Assistance 20 G Regulatory Notices 20 Splitter REGISTER YOUR PRODUCT ONLINE Visit www plantronics com productregistration to register your CS55H Home Edition product online so we can provide you with the best possible service and technical support Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use CS55 HO 42606 qxd 4 26 06 1 31 PM Page 4 D FEATURES FEATURES Base Top View Base Bottom View Front Indicator Lights Home Phone Adapter eee a ee Talking Green Power Jack Peeps eee nee note as Power Red
8. IntelliStand switch to IntelliStand off if you want to be in control and pick up an incoming call or trigger a dial tone in the headset by pressing the headset control button Set the Intellistand switch to IntelliStand on if you want the dial tone or z incoming call transferred to the headset automatically when you take it off the charging cradle IntelliStand on CHARGING e 20 minutes minimum charge to continue setup E e 3 hours full charge 1 Slide headset into charging cradle 2 Gently press down on the headset to ensure that headset is in correct position Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged POSITIONING The minimum recommended separation distance is shown above IMPORTANT Incorrect positioning can cause noise and interference problems ADJUSTING FIT Snap speaker into retaining ring of desired 1 Adjust headband to fit wearing option headband or earloop 2 Rotate headset in retaining ring until microphone is pointing toward your chin oD ab To make a call Option 2 If you cannot hear a dial tone through your headset use a coin or small screwdriver to ab CS55_ HO 42606 qxd 4 26 06 1 31 PM Page 10 D MAKING ANSWERING ENDING CALLS CHECKING COMPATIBILITY NOTE The compatibility setting of 1 is set at the factory to work with most phones H
9. T DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources NOTE Changes or modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information
10. call In most but not all areas the sum of the RENs should not exceed five 5 OF To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NO
11. d Solid amber l l Power Solid red Listening volume Rock back Ascending descending minor adjust and forth tones 2 tones at limit Talking Solid green t Espa Said esos ae Muted Plashesgreen cana a7 Mute Short key press 3 low tones Unmute 4 straight in NOTE Tones repeat every 15 seconds when muted Making answering Short key press Mid tone ending calls _ Low battery Return headset 1 tone every 10 seconds warning to charging cradle E Out of range Move closer 2 tones warning when to base on active call Incoming call Press call control 3 repetitive tones notification button to answer call CS55 HO 42606 qxd 4 26 06 1 31 PM Page 16 TROUBLESHOOTING Problem hear very loud dial tones in my headset when place a call plugged everything In but the lights won t come on My headset does not work with the base unit Callers cannot hear me can hear a dial tone in more than one configuration position cannot hear a dial tone in any configuration position cannot hear caller dial tone Solution e Use option one to make a call as described on page 10 e Adjust listening volume as described on page 12 e Check that AC charger jack is connected to the base unit e Check that AC charger is securely connected to a working wall outlet e Check that AC charger is the model supplied by Plantronics e Check that the lights on the base unit are on If not refer to above
12. e will not be illuminated hear static that does not allow me to communicate hear beeps in the headset Handset lifter is installed but does not lift handset Solution Try changing earloop sizes Experiment to find the best fit e Reduce speaking volume by changing speaking volume major adjust switch setting See page 13 e Point microphone towards your chin e Listening volume too high on phone If your phone has a handset volume control lower this until distortion disappears e f distortion is still present lower listening volume adjust button on headset If distortion persists select another listening volume major adjust switch setting See page 12 e Base is too close to computer or phone See page 9 for proper positioning e System needs to be reset Perform system reset as described on page 18 Speaking volume is too high Lower speaking volume by adjusting speaking volume minor adjust buttons on base If volume is still too high select another speaking volume major adjust setting See page 13 e Move CS55H base further away from your phone e AC charger is plugged into a power strip Plug AC charger into the wall directly e Picking up another radio frequency Call Plantronics Technical Assistance Center for an RF filter e Ifa DSL line is using the same phone line install a DSL filter generally provided with DSL equipment oS Battery is going bad Replace the battery with a new battery pack S
13. ee page 19 Headset lost subscription Try to reset the system See page 18 If this does not work try resubscription procedure on page 18 e Link to headset is lost Try to reestablish a link by pressing call control button e Unplug AC charger from base for 5 seconds then plug back in e Reset the whole system as described on page 18 e One beep every 10 seconds is caused by a low battery warning Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking e Two beeps is an out of range warning Move closer to base e Three rapid beeps every 15 seconds indicates your mute Is on Press mute button once to turn mute off e Three repetitive beeps indicate a call is coming into headset Press call control button on the headset to answer the call The CS55 Home Edition does not require a handset lifter Handset lifter is for use with Plantronics model CS55 in an office environment CS55 HO 42606 qxd 4 26 06 1 31 PM Page 18 D SUBSCRIPTION BATTERY REPLACEMENT The headset and base unit are supplied subscribed to each other However if you wish to use a The custom battery inside the headset should last 2 3 years When talk time decreases replacement headset with the base unit then the units must be re subscribed as follows significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 to order one Once you receive it follo
14. on the base unit Ensure selected number is in line with the position indicator See page 11 Phone will work in more than one configuration dial position Use position that sounds best to you and the person you call e Check that the home phone adapter is plugged firmly into the wall telephone jack with or without using the splitter e Check that the home phone adapter base cord Is plugged firmly into the base cord jack e Check that all cords and jacks are connected correctly e Check that home phone adapter is plugged firmly into wall telephone jack with or without using splitter e Check that home phone adapter base cord is plugged firmly into base cord Jack e Check that base has power red indicator light and headset battery is fully charged e Try other phone configuration dial settings on the base unit Ensure selected number is in line with the position indicator See page 11 e Ensure you are in headset mode Press call control button to select correct mode The talk indicator light on the base is green TROUBLESHOOTING Problem Headset is uncomfortable when worn in over the ear mode Sound in handset is distorted hear echo in handset can hear too much back ground conversation noise or sidetone People talk to can heara buzz in the background Battery talk time performance is significantly degraded even after a full recharge Callis dropped Talk indicator on the headset and bas
15. owever if you do not hear a dial tone if either you or the recipient is having trouble hearing or if you experience buzzing hissing please follow the directions below To make a call Option 1 1 Take your handset off hook 2 Dial numbers using handset keypad You should hear a dial tone in the handset 3 Press the call control button on the headset The talk indicator lights on both the base and the headset should go on indicating a successful link 4 Hang up the handset You can now walk away with the headset on NOTE To use this option make sure IntelliStand is off See page 8 turn the telephone configuration dial until you can Make sure that a number is aligned 1 Take your handset off hook with the position indicator 2 Press the call control button on the headset The talk indicator lights on both the base and the headset should go on indicating a successful link Dial tone should sound through headset Place a call to someone you know While speaking turn the configuration dial through the four positions Select the position that provides the best sound quality for both you and the recipient 3 Dial using handset keypad You should hear a dial tone in the headset 4 Hang up the handset You can now walk away with the headset on To answer a call Press the call control button on the headset to answer a call To end a call Press the call control button on the headset
16. w directions below to replace Return the headset to the charging cradle Successful re subscription is indicated 1 Press and hold both speaking when the base power indicator is fully volume fine tune buttons on the base Illuminated and the headset talk indicator unit for a minimum of 5 seconds The light Is off power indicator will then flash red 3 Disconnect the AC charger from the 2 Press and hold the headset mute AC charging jack for 5 seconds Pinch both sides of the battery cover and Slide the battery out and gently separate button for a minimum of 5 seconds 4 Reconnect lift to remove at the connection DO NOT pull the battery The talk indicator light on the If re subscription fails within 2 minutes the out by the wires headset will then illuminate green headset will return to the un subscribed state Try the re subscription process again or call Technical Support P SYSTEM RESET HEADSET POWER OFF p To recover from some fault conditions refer to Troubleshooting on page 16 you may need to perform a system reset Reconnect and install the new battery Pinch both sides of the battery cover and replace 1 Press both the call control button and 3 Disconnect the AC charger from the the listening volume mute button for AC charging jack for 5 seconds 5 seconds When the talk indicator A Reconnect light blinks release both buttons The os headset is now powered off The system reset operation is complete
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