Tripp Lite SU3000XLNAFTA uninterruptible power supply (UPS)
Contents
1. d SmartOnline S O True On Line Tower UPS Systems Not suitable for mobile applications important Safety instructions 2 C 1 CE T Battery Replacement EY storage and Service DY warranty Registration Espanol 13 Francais 25 TRIPP LITE POWER PROTECTION 1111 W 35th Street Chicago IL 60609 USA 773 869 1234 USA 773 869 1212 International www tripplite com Copyright 2009 Tripp Lite All rights reserved SmartOnline is a trademark of Tripp Lite Important Safety Instructions VAN SAVE THESE INSTRUCTIONS This manual contains instructions and warnings that should be followed during the installation operation and storage of all Tripp Lite UPS Systems Failure to heed these warnings will void your warranty UPS Location Warnings Install your UPS indoors away from excess moisture or heat conductive contaminants dust or direct sunlight For best performance keep the indoor temperature between 32 F and 104 F 0 C and 40 C Leave adequate space around all sides of the UPS for proper ventilation Do not mount unit with its front or rear panel facing down at any angle Mounting in this manner will seriously inhibit the unit s internal cooling eventually causing product damage not covered under warranty UPS Connection Warnings Connect your UPS directly to a properly grounded AC power outlet Do not plug the UPS into itself this will damage the UPS Do not modify2. Storage and Service Storage First turn your UPS OFF press the OFF switch to turn power off at the UPS outlets then disconnect the power cord from the wall outlet Next disconnect all equipment to avoid battery drain If you plan on storing your UPS for an extended period of time fully recharge the UPS batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS charge for 4 6 hours If you leave your UPS batteries discharged for an extended period of time they may suffer permanent loss of capacity Service Before returning your UPS for service follow these steps 1 Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of the instructions 2 If the problem continues do not contact or return the UPS to the dealer Instead call Tripp Lite at 773 869 1233 A service technician will ask for the UPS s model number serial number and purchase date and will attempt to correct the problem over the phone 3 If the problem requires service the technician will issue you a Returned Material Authorization RMA number which is required for service If you require packaging the technician can arrange to send you proper packaging Securely pack the UPS to avoid damage during shipping Do not use Styrofoam beads for packaging Any damages direct indirect special incidental or consequential to th
3. switch according to the circuit diagram see Ej The EPO port is not a phone line surge suppressor do not connect a phone line to this port El External Battery Connection Check to ensure that the external batteries you are connecting match the voltage listed on your UPS s battery connector Adding external batteries will increase recharge time as well as runtime See the battery pack owner s manual for complete installation instructions Make sure cables are fully inserted into their connectors Small sparks may result during battery connection this is normal Do not connect or disconnect battery packs when the UPS is running on battery power Your model may differ Your model may differ OPTION 1 USER SUPPLIED NORMALLY CLOSED SWITCH 44 5 JUMPER Se eee USER SUPPLIED NORMALLY OPEN SWITCH N O EPO SWITCH OE Your model 24V 40A may differ Basic Operation Front Panel Switches ON TEST Button This switch controls four separate UPS functions UPS Power ON To turn the UPS on press this button hold it for several seconds until you hear a beep then release it The ON LINE LED will illuminate UPS Self Test During normal on line operation press this button and hold it until you hear a beep This initiates
4. a 10 second self test of the battery The UPS will shift to battery power all LEDs will illuminate for ten seconds Alarm Silence To silence the UPS on battery alarm press this button and hold it until you hear a beep UPS Cold Start To use your UPS as a stand alone power source when AC power is unavailable i e during a blackout press this button and hold it until you hear a beep The UPS will then provide battery power to its outlets The ON BATT Indicator Light will be illuminated since your UPS will be operating from battery power OFF Button This button turns power OFF at the UPS receptacles Press this switch hold it until you hear a beep then release it The UPS will continue charging and the fan will continue to cool internal components even after you turn the UPS receptacles off To turn the UPS OFF completely including the charger disconnect the UPS s power cord after pressing the OFF switch Pc ails Front Panel Indicator Lights ON LINE LINE ON LINE LED This green light will illuminate constantly to indicate the UPS is performing normal on line operation filtering and resynthesizing incoming AC line voltage to provide pure sine wave output When this light is illuminated you can monitor the load level of your UPS on the LOAD ACTIVE METER LEDs LINE LED This green light will illuminate constantly to indicate the utility supplied AC line voltage at your wall o
5. the UPS s plug and do not use an adapter that would eliminate the UPS s ground connection Do not use extension cords to connect the UPS to an AC outlet Your warranty will be voided if anything other than Tripp Lite surge suppressors are used to connect your UPS to an outlet f the UPS receives power from a motor powered AC generator the generator must provide clean filtered computer grade output Equipment Connection Warnings Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life support equipment or to significantly affect its safety or effectiveness is not recommended Do not use this equipment in the presence of a flammable anesthetic mixture with air oxygen or nitrous oxide Do not connect surge suppressors or extension cords to the output of your UPS This might damage the UPS and will void the surge suppressor and UPS warranties Battery Warnings Batteries can present a risk of electrical shock and burn from high short circuit current Observe proper precautions Do not dispose of the batteries in a fire Do not open the UPS or batteries Do not short or bridge the battery terminals with any object Unplug and turn off the UPS before performing battery replacement Use tools with insulated handles There are no user serviceable parts inside the UPS Battery replacement should be performed only by authorized service personnel using t
6. your equipment If it does you will be given advance notice to give you an opportunity to maintain uninterrupted service If you experience trouble with this equipment s Modem Fax Protection please call Tripp Lite Technical Support at 773 869 1234 for repair warranty information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure the equipment is not malfunctioning There are no repairs that can be made by the customer to the Modem Fax Protection This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information Tripp Lite follows a policy of continuous improvement Product specifications are subject to change without notice Made in China TRIPP LITE POWER PROTECTION 1111 W 35th Street Chicago IL 60609 USA 773 869 1234 USA 773 869 1212 International www tripplite com E 200903102 932470 EN
7. T Flashing LINE 25 Condition No Output due to Low Bus Voltage and Abnormal Input Restart the UPS If the problem persists contact Tripp Lite for repairs Flashing LINE FAULT Condition No Output due to High Internal Temperature and Abnormal Input Check the UPS to be sure that there is adequate space for air to circulate near the vents and that the fan is working properly Restart the UPS If the problem persists contact Tripp Lite for repairs Battery Replacement Battery Replacement Door Under normal conditions the original battery in your UPS will last several years Battery replacement should be performed only by qualified service personnel Refer to Battery Warnings in the Safety section Should your UPS require battery replacement visit Tripp Lite on the Web at www tripplite com support battery index cfm to locate the specific replacement battery for your UPS E Carefully pull the front panel away from the UPS Place front panel on top of the unit Remove the battery support bar Remove old batteries Carefully pull the batteries from the UPS and disconnect them A EJ Connect new batteries n Connect the new batteries in exactly the same manner as the old ones positive red connectors together and negative black connectors together Carefully push batteries back into the UPS Reassemble UPS Reinstall the battery support bar and replace the front panel Your model may differ
8. ULT BYPASS LINE 25 Condition On Bypass due to High Bus Voltage On FAULT BYPASS LINE Flashing 25 Condition On Bypass due to Low Bus Voltage Restart the UPS If the problem persists contact Tripp Lite for repairs Restart the UPS If the problem persists contact Tripp Lite for repairs Restart the UPS If the problem persists contact Tripp Lite for repairs Troubleshooting continued Lights On Flashing and Condition On BYPASS LINE Flashing FAULT Condition On Bypass due to High Internal Temperature Flashing LINE Condition Input Abnormal Solution Check the UPS to be sure that there is adequate space for air to circulate near the vents and that the fan is working properly Restart the UPS This indicates that utility power is too high or low for the UPS to operate in BYPASS mode so if an inverter failure occurs the UPS will deliver no output On FAULT 50 Flashing LINE Condition No Output due to High Output Voltage and Abnormal Input Restart the UPS If the problem persists contact Tripp Lite for repairs On FAULT Flashing LINE 50 Condition No Output due to Low Output Voltage and Abnormal Input Restart the UPS If the problem persists contact Tripp Lite for repairs On FAULT 25 Flashing LINE Condition No Output due to High Bus Voltage and Abnormal Input Restart the UPS If the problem persists contact Tripp Lite for repairs On FAUL
9. e UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid Mark the RMA number on the outside of the package If the UPS System is within the 2 year warranty period enclose a copy of your sales receipt Return the UPS for service using an insured carrier to the address given to you by the Tripp Lite service technician Warranty Registration Visit www tripplite com warranty today to register the warranty for your new Tripp Lite product You ll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product No purchase necessary Void where prohibited Some restrictions apply See website for details Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification your Tripp Lite product has been assigned a unique series number The series number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to the series number The series number should not be confused with the marking name or model number of the product FCC Specifications for Models with FCC Approval This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This d
10. energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct he interference using one or more of the following measures reorient or relocate the receiving antenna increase the separation between the equipment and he receiver connect the equipment into an outlet on a circuit different from that which the receiver is connected consult the dealer or an experienced radio elevision technician for help The user must use shielded cables and connectors with this product Any changes or modifications to this product not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Part 68 Notice United States Only If your Modem Fax Protection causes harm to the telephone network the telephone company may temporarily discontinue your service If possible they will notify you in advance If advance notice isn t practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of
11. evice may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Models compliant with limits for Class A digital device This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The user must use shielded cables and connectors with this product Any changes or modifications to this product not expressly approved by the party responsible for compliance could void the user s authority o operate the equipment Models compliant with limits for Class B digital device This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation his equipment generates uses and can radiate radio frequency
12. he same number and type of batteries Sealed Lead Acid The batteries are recyclable Refer to your local codes for disposal requirements or in the USA only call 1 800 SAV LEAD or 1 800 8 BATTERY 1 800 822 8837 or visit www rbrc com for recycling information Tripp Lite offers a complete line of UPS System Replacement Battery Cartridges R B C Visit Tripp Lite on the Web at www tripplite com support battery index cfm to locate the specific replacement battery for your UPS EN Installation Connection and Start Up EllPlug your UPS s line cord into an electrical outlet Your UPS must be connected to a dedicated circuit of sufficient amperage Note however that the select models may be fitted with different plug types Refer to the OP Rating Plug Rating chart printed on the top of your UPS Once your UPS is plugged in the fan and all Indicator Lights will turn ON The LINE and LOAD ACTIVE METER LEDs will illuminate and the UPS will emit a beep to indicate normal operation However power is not supplied to your UPS s AC outlets until the UPS is turned on HPlug your equipment into your UPS Your UPS is designed to support computer equipment only You will overload your UPS if you connect household appliances or laser printers to the UPS s outlets ElTurn your UPS ON Press the ON TEST Button Hold it for several seconds until you hear a beep Release it Your UPS will begin providi
13. ivided into numbered load banks as labelled on the unit Using PowerAlert software and cabling load banks one and two may be individually turned off and on from a remote location allowing users to reset or reboot connected equipment Telephone Network Protection Jacks These jacks protect your equipment against surges over a telephone network data line Connecting your equipment to these jacks is optional Your UPS will work properly without this connection Nor compatible with PoE Power Over Ethernet applications Communications Ports USB or RS 232 These ports connect your UPS to any workstation or server Use with Tripp Lite s PowerAlert Software and included cables to enable your computer to automatically save open files and shut down equipment during a blackout Also use PowerAlert Software to monitor a wide variety of AC line power and UPS operating conditions Consult your PowerAlert Software manual or contact Tripp Lite Customer Support for more information See USB and RS 232 Serial Communications in the Optional Connections section for installation instructions Dry contact communications are simple but some knowledge of electronics is necessary to configure them The DB9 port s pin assignments are shown in the diagram If the UPS battery is low the UPS sends a signal by bridging pins 1 and 5 If utility power fails the UPS sends a signal by bridging pins 8 and 5 To shut the UPS down remotely short pin 3 pin 9 for at lea
14. ng AC power to its outlets The ON LINE LED will illuminate Optional Connections Your UPS will function properly without these connections HiPhone Line or Phone Network Line Surge Suppression Your UPS has jacks which protect against surges on a phone or network line Using appropriate network cords connect your wall jack to the UPS jack marked IN Connect your equipment to the UPS jack marked OUT Make sure the equipment you connect to the UPS s jacks is also protected against surges on the AC line Not compatible with PoE Power Over Ethernet applications Your model may differ Your model py may differ NY VO OsOsO arr 25 50 75 W Your model may differ Installation continued Optional Connections continued H USB and RS 232 Serial Communications Use the included USB cable see Ef and or DB9 serial cable see EOS to connect the communication port of your computer to the communication port of your UPS Install on your computer the Tripp Lite PowerAlert Software appropriate to your computer s operating system El EPO Port Connection When the UPS is connected to this circuit it enables emergency shutdown of the UPS s inverter Using the cable provided connect the EPO port of your UPS see EE to a user supplied normally closed or normally open
15. nsfer from on line to bypass operation BATT LOW LED This yellow light will illuminate when your UPS s battery charge level is low The UPS alarm will beep until either the battery charge is depleted or the batteries are adequately recharged Basic Operation continued Front Panel Indicator Lights continued ON BATT REPLACE BATT Rear Panel INPUT BREAKER ON BATT LED This green light will illuminate constantly to indicate that AC line voltage is not present and your UPS is providing your equipment with battery power The UPS will also beep every two seconds unless silenced by the ON TEST Button When this light is illuminated you can monitor the battery charge level of your UPS on the BATT ACTIVE METER LEDs REPLACE BATT LED This red light will illuminate constantly and the UPS alarm will beep every 2 seconds if your UPS s microprocessor detects a battery fault or if your UPS fails the automatic self test after you turn your UPS ON and the UPS battery is less than fully charged Let the UPS system charge for at least 12 hours and perform a self test using the ON TEST Button If the light continues to stay on contact Tripp Lite for service Accessory Slot Remove the small cover panel from this slot to use optional accessories to remotely monitor and control your UPS Contact Tripp Lite Customer Support at 773 869 1234 for more info
16. nterrupted The yellow BYPASS LED will remain on when the UPS system is in Economy Mode For more information on how to access the Economy Mode please refer to the PowerAlert software User s Manual FAULT LED select models only This red light will flash when your UPS detects an internal fault overheating overvoltages etc or when it detects a wiring fault in your wall outlet reversed phases missing ground etc The UPS will only detect wiring faults when it is plugged into a utility outlet but not turned ON If the light persists after restarting the UPS contact an electrician to check the AC line Your UPS will identify the presence of most but not all wiring faults LOAD ACTIVE METER LED This green light will illuminate when your UPS is receiving AC power to indicate that the set of four dual function LEDs is displaying the load level of your UPS BATT ACTIVE METER LED This green light will illuminate when your UPS is operating from battery power to indicate that the set of four dual function LEDs is displaying the battery charge level of your UPS Note the ON BATT LED will also be illuminated OVERLOAD LED This red light will illuminate constantly to indicate that your UPS s capacity has been exceeded while it is in on line operation The UPS alarm will beep continuously Immediately remove overload until light and alarm goes off If you do not immediately remove the overload the UPS will tra
17. rmation including a list of available SNMP network management and connectivity products External Battery Pack Connector configuration varies by model Use to connect optional Tripp Lite Battery Packs for additional runtime Contact Tripp Lite Customer Support at 773 869 1234 for the appropriate Tripp Lite battery pack to connect Refer to instructions available with the Battery Pack for complete connection information and safety warnings Fan The fan cools the UPS s internal components It is always on when line power is present Input Circuit Breaker Switch This resettable breaker prevents high input current from damaging the UPS or the attached load If this breaker trips make sure your UPS is connected to AC power of the proper voltage before resetting the circuit breaker by pushing the breaker switch in Input Cord This permanently attached power cord connects your UPS to a power outlet Basic Operation continued Rear Panel continued D NEMA 5 15R NEMA 5 15 20R Other outlet types not shown AC Receptacles Varied by Model These 15 20 and 30 amp receptacles provide your connected equipment with pure sine wave AC output from the AC line during normal operation and from battery power during blackouts and severe brownouts Power provided at these outlets is filtered to protect connected equipment against damaging surges and line noise The receptacles are d
18. st 3 8 seconds EPO Emergency Power Off Port Your UPS features a EPO port that may be used to connect the UPS to a contact closure switch to enable emergency inverter shutdown See Optional Installation Troubleshooting The UPS s control panel lights will turn on in the sequences below to signal that the UPS is having operational difficulties Lights On Flashing and Condition On REPLACE BATT Condition Replace Battery Solution Let the UPS system charge for at least 12 hours and perform a self test using the ON Test Switch If the light continues to stay on contact Tripp Lite for service On BATT LOW ON BATT Condition Battery Low Prepare for imminent UPS shutdown On BYPASS LINE LOAD OVERLOAD Condition On Bypass due to Overload Reduce the load the UPS supports Flashing OVERLOAD Condition Short Circuit On FAULT Condition Wiring Fault On FAULT 100 Condition Battery Voltage too High Remove the cause of the short circuit from the UPS output Check the utility line for wiring problems such as reversed line and neutral or a missing ground Restart the UPS If the problem persists contact Tripp Lite for repairs On FAULT BYPASS LINE 50 Condition On Bypass due to High Output Voltage Restart the UPS If the problem persists contact Tripp Lite for repairs On FAULT BYPASS LINE Flashing 50 Condition On Bypass due to Low Output Voltage On FA
19. utlet is nominal It will flash if the line voltage is outside the nominal range either too low or two high No action is required on your part when the LED flashes the UPS continuously and automatically filters AC line power to provide your equipment with pure sine wave AC power regardless of brownout or overvoltage conditions If this light is off then AC line voltage is not present blackout or is at an extremely high voltage and the UPS will provide connected equipment with power from battery Basic Operation continued Front Panel Indicator Lights continued BYPASS d c dD r o m BYPASS LED This yellow light will flash to indicate that the DC AC inverter is deactivated and the UPS is in the Bypass mode During normal operation this LED will light briefly when the unit is plugged in but if an internal fault or overload occurs this light will flash constantly and the fault LED will illuminate to show that connected equipment will receive filtered AC mains power but will not receive battery power during a blackout In this case contact Tripp Lite for service If the UPS has been placed into Economy Mode available on select UPS systems it configures an online UPS to function as a switching UPS When the UPS system is in Economy Mode it operates at increased efficiency while AC utility power is available within 10 nominal and switches to battery power if AC utility power is i
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