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1. THOMSON THOMSON TG576 v7 and TG585 v7 Wireless Multi User ADSL2 Gateway Setup and User Guide THOMSON TG576 v7 and TG585 v7 Setup and User Guide Copyright Copyright 1999 2008 Thomson All rights reserved Distribution and copying of this document use and communication of its contents is not permitted without written authorization from Thomson The content of this document is furnished for informational use only may be subject to change without notice and should not be construed as a commitment by Thomson Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document Thomson Telecom Belgium Prins Boudewijnlaan 47 B 2650 Edegem Belgium http www thomson broadband com Trademarks The following trademarks may be used in this document a DECT is a trademark of ETSI u Bluetooth word mark and logos are owned by the Bluetooth SIG Inc u Ethernet is a trademark of Xerox Corporation a Wi Fi WMM and the Wi Fi logo are registered trademarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Protected Access Wi Fi Multimedia Wi Fi Protected Setup WPA WPA2 and their respective logos are trade marks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation a Microsoft MS DOS Windows Windows NT and Windows Vista are either registered trademarks or trademarks of Microsoft Corpor
2. 7 2 2 7 Troubleshooting Wireless Connection Troubleshooting No Wireless Connectivity Make sure that Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain The wireless client is configured for the correct wireless settings SSID security settings Check the signal strength indicated by the wireless client manager If the signal is low try repositioning the Thomson Gateway or directing the Thomson Gateway s antenna s for optimal performance Make sure that the wireless client adapter is enabled message like radio on Poor Wireless Connectivity or Range Try the following Change the wireless channel Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain Check the location of the Thomson Gateway in the building Check the signal strength indicated by the wireless client manager If the signal is low try to place the Thomson Gateway or to direct the Thomson Gateway s antenna s for optimal performance Use WPA 2 PSK as encryption For more information see 4 3 Securing Your Wireless Connection on page 25 Change the wireless channel Proceed as follows 1 2 3 YOAN Browse to the Thomson Gateway Web Interface On the left menu click Home Network Under Wireless click your access point g
3. E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 2 Assigning a service HTTP FTP to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers This means that all your computers share one public IP address as if only one computer is connected to the outside world Problem When the Thomson Gateway receives an incoming message the Thomson Gateway has to decide to which computer he will have to send this message If the incoming message is a response to an outgoing message originating from one of your computers the Thomson Gateway sends the incoming message to this computer If your are running a server or an application that acts as a server for example a HTTP server internet game the initial message will come from the internet and the Thomson Gateway has to decide to which computer he should forward the incoming message Solution To avoid this problem you can m Enable UPnP m Assign a game or application to a local networking device E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer For more information on UPnP see 5 1 Universal Plug and
4. Provides basic information on the Thomson Gateway Broadband Connection Allows you to view configure your broadband connections m Toolbox Allows you to assign games or applications to a device and secure your Internet connection Home Network Allows you to manage your local network Help Allows you to view context related help information E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics Language bar The language bar allows you to change the language of the Thomson Gateway Web interface a The language bar will only be shown if more than one language is available Location bar The location bar allows you to view the current position in the Thomson Gateway Web interface Login section In this section you can see the current user name By clicking your user name you can m Change your password Switch to another user Notification area The notification area is used to display m Error messages indicated by a red traffic light m Warnings indicated by an orange traffic light m Information indicated by a green traffic light P4 If none of these events occur the notification area will not be shown Content pane The content pane displays the information and configurable items of the selected topic Tasks To allow a quick configuration of your Thomson Gateway some pages may offer you a number of related tasks in the Pick a task list These tasks will guide you to the page whe
5. no activity Red Solid on Internet connection setup failed Off No Internet connection E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 2 1 2 WPS Button LED Introduction The WPS button allows you to add new wireless clients to your network ep ki Li For more information see Connecting Your Wireless Client via WPS WPS LED Colour State Description Green Solid On Client successfully registered via WPS Amber Blinking WPS registration ongoing Red Blinking Error occurred E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 21 3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity or activity LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from to this port E DOC CTC 20080118 0003 v3 0 2 2 2 Thomson Gateway Basics Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser Requirements Javascript must be enabled on your browser For more information consult the help of your Internet browser Accessing the Thomson Gateway Web Interface Proceed as follows 1 2 3 4 Open your web browser Browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 If you have protecte
6. On the Toolbox menu click Game amp Application Sharing 3 Under Universal Plug and Play select Use Extended Security A Click Apply E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 1 4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP it is recommended to add the UPnP component to your system Proceed as follows 1 Inthe Start menu click Settings gt Control Panel 2 The Control Panel window appears Click Add or Remove Programs 3 The Add or Remove Programs window appears Click Add Remove Windows Components 4 The Windows Components Wizard appears Windows Components Wizard Windows Components You can add or remove components of Windows XP To add or remove a component click the checkbox A shaded box means that only part of the component will be installed To see what s included in a component click Details Components W MSN Explorer kins e er Network File and Print Services 0 0 MB EUpdate Root Certificates 00MB Ki Description Contains a variety of specialized network telated services and protocols Total disk space required 0 0 MB r Space available on disk 2386 9 MB Ges lt Back Il Next gt Cancel In the Components list select Networking Services and click Details 5 The Networking Services window appears Networking Services To add or remove a component click the check box A shaded box means
7. Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file Documentation and software updates Thomson continuously develops new solutions but is also committed to improving its existing products For more information on Thomson s latest technological innovations documents and software releases visit us at http www thomson broadband com E DOC CTC 20080118 0003 v3 0 About this Setup and User Guide E DOC CTC 20080118 0003 v3 0 1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer s to the Internet E DOC CTC 20080118 0003 v3 0 1 Installation 1 1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line If both conventional telephone and DSL service are simultaneously available from the same copper pair you will need a central splitter or distributed filters for decoupling DSL and telephone signals Public telephone lines carry voltages that can cause electric shock Only try to set up splitter a filters that have been designed to be installed by unqualified personnel For further assistance contact your Internet Service Provider Computer requirements To
8. a Computer Using the Ethernet Cable REENEN EEN 20 Rn 21 4 1 Connecting Your Wireless Client via WPS enee ENEE ENNEN EE ENEE EN EEN 22 4 2 Connecting Your Wireless Client without WPS eenen 24 4 3 Securing Your Wireless Connection nonnen nennen ennen ENEE EE 25 43 1 Configuring WPA PSK Encryption EE 27 4 3 2 Configuring WEPEneryption aurasrnnesnaerrnsnren RENE dase avciensuttasacunedeastensiee cvsbececredeatestavastentitaeedeeted 28 5 Getting the Most Out of Your Thomson Gateway 29 5 1 Universal Plug and Play nnen eneen nenenenennenenenenennenenenenenennenenenenennennn 30 5 1 1 Accessing Your Thomson Gateway with UPnP nnen nennenenevenseerneneneveneneneveneneneveneennenenen 31 5 1 2 Managing your Internet Connection with UPnP nnennennenneneneneeneerennnervenneerennsenenneerenseerensen 32 5 1 3 Configuring UPnP on the Thomson Gateway ENEE 34 5 1 4 Installing UPnP om Windows XP urssensenrnerseneeneranenwindenenensennsneneninandndnereinannsenninenenandernnersapnsdvandeerdkenes 35 5 2 Assigning a service HTTP FTP to a computer annen eneen ennenene 37 5 3 Dynamic DNS sa za eis ie cin cd wei wis ais ie sie ie ce wi ws eas eae sete E eae et ewe ce EE eae eet wie we ween ewes 39 E DOC CTC 20080118 0003 v3 0 Contents 6 1 6 2 6 2 1 7 1 7 2 7 2 1 7 2 2 7 3 Internet Security cccsccsseseencssessseeceecsnnseeeeseescneseeeeeceeeeees 41 Firewall 25zezeennanrneenserigere nnen o
9. chapter describes the behaviour of m Status LEDs m WPS Button LED m Ethernet LEDs E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 2 1 1 Status LEDs Introduction On the top panel of your Thomson Gateway you can find a number of status LEDs indicating the state of the device during normal operation Power LED Colour State Description Green Solid on Power on normal operation Red Solid on Power on self test failed indicating device malfunction Amber Blinking Bootloader active during upgrade Off Power off Ethernet LED Colour Description Blinking Ethernet activity Solid on Ethernet connection no activity No Ethernet connection Wireless LED Colour State Description Green Blinking Wireless activity WPA 2 encryption Solid on No wireless activity WPA 2 encryption Amber Blinking Wireless activity WEP encryption Solid on No wireless activity WEP encryption Red Blinking Wireless activity no security Solid on No wireless activity no security Red green Toggling Wireless client registration phase Off WLAN disabled E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics Broadband LED Colour State Description Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised Off No DSL line Internet LED Colour State Description Green Blinking Internet activity Solid on Internet connectivity
10. that only part of the component will be installed To see what s included in a component click Details Subcomponents of Networking Services O ERIP Listener 0 0 MB O E Simple TCPAP Services 0 0 MB HS Universal Plug and Play Description Allows your computer to discover and control Universal Plug and Play Total disk space required 0 0 MB Space available on disk 2387 9 MB Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 Atthe end of the procedure the Wizard informs you that the installation was successful Click Finish to quit E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices IGD like the Thomson Gateway on your local network Therefore it is recommended to add the IGD Discovery and Control client to your system Proceed as follows 1 On the Windows taskbar click Start 2 Select Settings gt Control Panel gt Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Windows Components Wizard Windows Components You can add or remove components of Windows XP To add of remove a component click the checkbox A shaded box means that only part of the co
11. wireless clients already support it Before you select this version make sure all of your wireless clients support it gt WPA WPA2 If not all of your wireless clients support WPA2 or you are not sure if they support WPA2 we recommend you to choose WPA WPA2 Wireless clients that support WPA2 will use WPA2 the others will use WPA gt WPA If none of your wireless clients support WPA2 choose this option To use WPA2 on Windows XP Service Pack 2 SP2 you first have to install Wi Fi Protected a Access 2 WPA2 Wireless Provisioning Services Information Element WPS IE update or install SP3 You can find the WPS IE update on hitp support microsoft com kb 917021 4 Click Apply 5 Configure your wireless client s with the same settings E DOC CTC 20080118 0003 v3 0 4 Wireless 43 2 Configuring WEP Encryption Procedure Continuing from Configuring the wireless encryption 1 Select Use WEP Encryption 2 In the WEP Key Length list click the desired key length a higher key length offers higher security 3 Inthe Encryption key box type a Network key of your choice If you are using gt A 64 bit key Type 10 hexadecimal characters characters from 0 to 9 and from A to F or 5 alphanumeric characters gt A 128 bit key Type 26 hexadecimal characters characters from 0 to 9 and from A to F or 13 alphanumeric characters 4 Click Apply 5 Configure your wireless client s with the same settings
12. you to use the highest level of encryption that is supported by all your wireless clients Configuring the wireless encryption Proceed as follows 1 Open the Thomson Gateway Web Interface 2 On the left menu click Home Network E DOC CTC 20080118 0003 v3 0 4 Wireless 3 Under Wireless click your access point yn Wireless fs WLAN Thomson83C7C7 A Your access point will be listed in the following format WAN Network Name gt lt Actual Speed gt For example WLAN Thomson83C7C7 54Mbps 4 The Wireless Access Point page appears ol In the Location bar click Configure 6 Under Security you can change the Encryption If you want to use gt WPA PSK Encryption continue with 4 3 1 Configuring WPA PSK Encryption on page 27 gt WEP Encryption continue with 4 3 2 Configuring WEP Encryption on page 28 E DOC CTC 20080118 0003 v3 0 4 Wireless 43 1 Configuring WPA PSK Encryption Procedure Continuing from Configuring the wireless encryption 1 Select Use WPA PSK Encryption 2 In the WPA PSK Encryption Key box type a pass phrase also known as Pre shared key of your choice The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters characters from 0 to 9 and from A to F 3 In the WPA PSK Version list click the WPA version of your choice Following options are available gt WPA2 WPA2 is the most secure version but not all
13. your Thomson Gateway displayed as THOMSON TGXXX 4 The Thomson Gateway Web Interface appears E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 1 2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista 1 On the Windows Start menu click Network 2 The Network window appears En 0 ITE CE L Organize we ind Shi Y File sharing is turned off Some network computers and devices might not be visible X Esat Linis Name Category Workgroup Network lo eel am Thomson TG787 0732AH00J Pictures B Music RB e B Recently Changed A beetle B Searches 3 Right click your Thomson Gateway displayed as THOMSON TGXXX 4 If you are currently gt Connected to the Internet click Disable to disconnect from the Internet gt Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings gt Control Panel 2 The Control Panel window appears Click Network and Internet Connections gt Internet Connections 3 The Network Connections window appears Network Connections File Edit View Favorites Tools Advanced Help Q zeck Q bi 2 Search Folders EJ ddress network Connections Internet Gateway Network Tasks KE See Also A3 Network Troubleshooter Other Places Details 4 Ifyou right click the I
14. your wireless settings If you have changed the wireless settings manually and you can t remember your settings try one of the following If one of your computers is already connected to your network 1 Browse to the Thomson Gateway Web Interface on a computer that is already connected to your network 2 On the Home Network menu click Wireless 3 Inthe upper right corner click Details 4 The wireless Access Point page appears Under gt Configuration you can find the network name SSID gt Security you can find the encryption If none of your computers is connected to your network connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are Another option is to reset your Thomson Gateway and reconfigure it all over again For more information see 7 3 Reset to Factory Defaults on page 52 Procedure Configure your computer with the same wireless settings as your Thomson Gateway For more information consult the help of your wireless client E DOC CTC 20080118 0003 v3 0 4 Wireless 43 Securing Your Wireless Connection Introduction By using eneryption communication between the wireless clients and your Thomson Gateway is protected by a passphrase Only clients which use the correct network name SSID and passphrase can connect to your network Encryption methods During the years a number of encryption types have been developed The list below
15. C CTC 20080118 0003 v3 0 7 Troubleshooting 1 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway If the suggestions do not resolve the problem look at the support pages on http www thomson broadband com or contact your service provider Topics This chapter describes the following topics Setup wizard Troubleshooting General Thomson Gateway Troubleshooting Reset to Factory Defaults E DOC CTC 20080118 0003 v3 0 7 Troubleshooting 1 1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs m Microsoft Windows 1 Click the Windows Start button 2 Click Run 3 In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive m MacOSX 1 On your desktop double click the CD icon 2 Double click Menu Your Thomson Gateway has not been found If you see this error during setup check whether m The Thomson Gateway is turned on and fully initialized m Your computer has a valid IP address that is any address but 0 0 0 0 For more information consult the help of your operating system No dedicated firewall device or router is placed between your computer and the Thomson Gateway m No personal network security software for example firewall software is running on your computer Your computer is cor
16. Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows 1 Connect your computer to the Thomson Gateway as described in 3 Adding a New Computer to your Network on page 19 2 Connect the Thomson Gateway to the DSL line D Connect the power supply 4 Turn on the Thomson Gateway Configure the Thomson Gateway 1 Open your web browser 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway Thomson Gateway late ed Welcome Congratulations on purchasing this Thomson Gateway residential gateway You are currently not connected to the Internet click on the task below to continue Set up my Thomson Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 and click Thomson Gateway on the menu on the left hand side 3 Click Setup my Thomson Gateway 4 The Easy Setup wizard appears This wizard will guide you through the configuration of your Thomson Gateway Click Next and follow the instructions E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 10 Thomson Gateway Web Interface 15 Backing Up Restoring your Configuration 18 E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 2 1 Thomson Gateway LED Behaviour Content This
17. E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features Topic Page Universal Plug and Play 30 Assigning a service HTTP FTP to a computer ST Dynamic DNS 39 Feature availability Depending on the configuration offered by your Internet Service Provider ISP some features may not be available on your Thomson Gateway For more information contact your ISP E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 1 Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a small network as much as possible This means that UPnP capable devices can join and leave a network without any effort of a network administrator Supported Operating Systems Following operating systems support UPnP m Windows Vista m Windows XP If your computer is running Windows XP you first have to install the UPnP component For more information see 5 1 4 Installing UPnP on Windows XP on page 35 UPnP and the Thomson Gateway With UPnP you can m Access the Thomson Gateway Web Interface without having to open the Thomson Gateway Web Interface For more information see Accessing Your Thomson Gateway with UPnP m Connect disconnect without having to open the Thomson Gateway Web Interfac
18. Play on page 30 Assign a game or application to a local networking device If you assign a game or application to a local networking device you will basically tell the Thomson Gateway that if it receives requests for a specific game or application it has to forward these messages to a specific computer Proceed as follows to do so 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game amp Application Sharing 3 Inthe Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web If the service is not available in the list click Create a new game or application in the Pick a task list For more information click Help on the Thomson Gateway Web Interface 5 Inthe Device list select the computer to which you want to assign the service Your computer will be listed with it s computer name 6 All incoming request for the selected service will now be directed to the selected device The Thomson Gateway will also configure the its firewall to allow this service E DOC CTC 20080118 0003 v3 0 5 3 5 Getting the Most Out of Your Thomson Gateway Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name for example john dyndns org to a broadband connection even if it is using a dynamic IP address As soon as
19. a Wireless L WLAN Thomson83C7C7 A Your access point will be listed in the following format WAN Network Name gt lt Actual Speed gt For example WLAN Thomson83C7C7 54Mbps The Wireless Access Point page appears In the Location bar click Configure Under Configuration select the channel of your choice in the Channel Selection list Click Apply Can not connect via WPS If you are having trouble connecting your wireless client via WPS try to configure it manually For more information see 4 2 Connecting Your Wireless Client without WPS on page 24 E DOC CTC 20080118 0003 v3 0 7 Troubleshooting 1 3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install it may be useful to perform a reset to factory defaults Warning A reset to factory default settings deletes all configuration changes you made Therefore after the reset a reconfiguration of your Thomson Gateway will be needed Also your WLAN clients will have to be re associated as described in 4 Wireless on page 21 Methods You can choose between Software Reset m Hardware Reset Software Reset Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Reset my Thomson Gateway to default settings The Thomson Gateway re
20. age appears In the upper right corner click Configure A list with security settings with a brief description is displayed a bh WN Select the security level of your choice and click Apply Creating a new security level If you do not find a security level up to your need you are able to create a new security level Ze This feature is intended for advanced users only Proceed as follows In the Toolbox menu click Firewall In the upper right corner click Configure In the Pick a task list click Create a new Security Level In the Name box type a name for the new security level In the Clone from existing Security Levels list click the security level you want to start from Click Apply You can now make the necessary changes to the security level NO OF P WN E DOC CTC 20080118 0003 v3 0 6 Internet Security 6 2 Web Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites Access Denied page When a user tries to access a page that is being blocked the following page is displayed Thomson Gateway to ty a Access Denied Access to the requested website has been blocked because of the following reason You are not allowed to view this website evil com For more information or if you believe the website has been incorrectly blocked please contact your Thomson Gateway administrator Address based filtering With address based filtering you ca
21. ation in the United States and or other countries El Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries UNIX is a registered trademark of UNIX System Laboratories Incorporated u Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incor porated registered in the United States and or other countries Other brands and product names may be trademarks or registered trademarks of their respective holders Document Information Status v3 0 September 2008 Reference E DOC CTC 20080118 0003 Short Title Setup and User Guide TG576 v7 and TG585 v7 R8 2 en Contents About this Setup and User Guide EEN REN N 1 1 InsfallABiOn EE 3 SN WM ETA DE A 1 2 Installing your Thomson Gateway ENEE ENEE ENENEEEEEEEEEE ennen en nnnenen 5 1 251 Guided InstallatlO esere edn andeng a aee aE Aa aaa EA A aerden slevacutencdies dekken 6 E SCENE ENEE Te EE 8 2 Thomson Gateway Basics aaan annen En 9 2 1 Thomson Gateway LED Behaviour nanne EE ENEE EEN ENEE EN 10 ZI Stat s RN 11 21 27 WPS Button LED sessin aara aaan aeaa ia Ea aa enen E AE a EE EE EAE E AE rN aA EEEa AER danke 13 2 1 3 Ethernet RE 14 2 2 Thomson Gateway Web Interface aon ENEE ENNEN 15 2 3 Backing Up Restoring your Configuration NEEN ENEE ENEE 18 3 Adding a New Computer to your Network 19 3 1 Connecting
22. connect a computer via Ethernet make sure the computer is equipped with an Ethernet Network Interface Card NIC p For wireless networking you will need a WiFi certified wireless client adapter for each computer you want to connect wirelessly Internet connection details You may need the following connection details from your Internet Service Provider ISP m Your ISP s method for connecting to the Internet for example PPPoE The VPI VCI for example 8 35 p Your user name and password to connect to the Internet for PPP connections Your IP settings in case of static configurations of Optionally your ISP may indicate the Service Profile to use during Setup You may have received this information when you subscribed at your Internet Service Provider You may be prompted for this information at a given step in the installation procedure E DOC CTC 20080118 0003 v3 0 1 Installation 1 2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway Guided Installation m Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway This is the recommended way to install your Thomson Gateway Requirements m Your computer must run one of the following operating systems gt Microsoft Windows Vista SP1 or higher gt Microsoft Windows Vista x64 SP1 or higher gt Microsof
23. ctane ende aa aa a aaa a a aa a aa aaa 42 Web Site blternng oo azensrctvanovorrdendendrsrenenddnddenevenrnduirndnehdvendvanddrdeawevevauwuwerddern 43 Adding Rules For The Address Based Filter uk 44 Troubleshooting asem asersservrerade nnee weder sedis ends 47 Setup wizard Troubleshooting see NEEN nnenenenenenenenennenenenenenenenennenen 48 General Thomson Gateway Troubleshooting ennen enenenenenenenn 49 Wired Connection Troubleshooting ENEE 50 Wireless Connection Troubleshooting EEN 51 Reset to Factory Defaults esst EEEEREK EEN KEES KEE KEREN EE KE KE KEE 52 E DOC CTC 20080118 0003 v3 0 About this Setup and User Guide About this Setup and User Guide Used Symbols of A note provides additional information about a topic Ze A caution warns you about potential problems or specific precautions that need to be taken Terminology Generally the THOMSON TG576 v7 and TG585 v7 will be referred to as Thomson Gateway in this Setup and User Guide Typographical Conventions Following typographical convention is used throughout this manual m Sample text indicates a hyperlink to a Web site Example For more information visit us at www thomson broadband com m Sample text indicates an internal cross reference Example If you want to know more about guide see 1 Introduction on page 7 Sample text indicates an important content related word Example To enter the network you must authenticate yourself m
24. d your Thomson Gateway with a user name and password the Thomson Gateway will prompt you to enter these Enter your user name and password and click OK The Thomson Gateway Web Interface appears If your computer runs Windows Vista or Windows XP you can also access the Thomson Gateway Web Interface using the Internet Gateway Device icon For more information see 5 1 Universal Plug and Play on page 30 E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics Components All the pages contain following components 2 ens Logged in as Administrator 4 Thomson Gateway Language en xx Home gt Broadband Connection 3 LI Kg 8 Your DSL connection is down Verify that your Thomson Gateway is correctly connected to your 5 phone line If the problem persists check your documentation SS Thomson Gateway Pa Broadband Connection emt DSL Connection WAN Connection e View more Internet Services Link Status Disconnected SS Toolbox 6 Internet e View more a Help Link Status Disconnected Type PPPoE Last Error Message None Al Home Network Pick a task E Check connectivity to the Internet Label Description 1 Menu Language bar Location bar Login section Notification area Content pane NOG A OJN Tasks The menu consists of the following menu items Home Allows you to go back to the home page Thomson Gateway
25. e For more information see Managing your Internet connection with UPnP Automatic port configuration for UPnP enabled games and applications You do not have to create port to run services on a computer If the application is UPnP enabled UPnP will create these entries automatically For more information see Assigning a service HTTP FTP to a computer E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 1 1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista 1 On the Windows Start menu click Network 2 The Network window appears MIE gt Network 5 KL Organize Se File sharing is turned off Some network computers and devices might not be visible X Enans Name Category Workgroup Network lo IE Documents E Pictures B Music RB e B Recently Changed A beetle B Searches Public lt 7 Thomson TG787 0732AH00J Folders 3 Right click your Thomson Gateway displayed as THOMSON TGXXX and click View device web page 4 The Thomson Gateway Web Interface appears Windows XP If you computer runs Windows XP 1 Goto My Network Places 2 The My Network Places window appears T My Network Places File Edit View Favorites Tools Help Back v D search j Folders gt k e ER s hel My Network Places Local Network y Network Tasks 2 Gaiss e Thomson 16787 0732AH00 Details 3 Double click
26. e Action list click Block Click Add Allow access to a specific Web site Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to allow for example netbanking bank com in the Web Site box 5 Click Allow in the Action list Click Add Redirect a Web site Proceed as follows ow A WN Browse to the Thomson Gateway Web Interface On the Toolbox menu click Web Site Filtering Make sure the Use Address Based Filter check box is selected Type the URL of the Web site you want to redirect for example cracks am in the Web Site box Click Redirect in the Action list Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box Click Add E DOC CTC 20080118 0003 v3 0 6 Internet Security Redirect all Web sites Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 7 Click Add E DOC CTC 20080118 0003 v3 0 6 Internet Security E DO
27. e Install Wizard You have successfully configured your Thomson Gateway and network Click finish to quit the wizard E Go to the Thomson Gateway Web Interface Einish 6 Select the Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway Web Interface after closing the wizard On the Thomson Gateway Web Interface you can further configure your Thomson Gateway 7 Click Finish The CD menu appears E DOC CTC 20080118 0003 v3 0 1 Installation CD menu 5 CD Menu lele ks momson B initial Setup B Reconfigure my Thomson Gateway BJ Setup my computer Bi View documentation Bj Visit Thomson Broadband On the CD Menu click Initial Setup to connect your computer to the Thomson Gateway and configure it Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway a Setup my computer to connect your computer to the Thomson Gateway network p View Documentation to view the documentation that is available for your Thomson Gateway This list will be automatically updated if you are connected to the Internet m Visit Thomson Broadband to visit the online support sections on www thomson broadband com m Actual available items may depend on the Setup CD delivered with your Thomson Gateway E DOC CTC 20080118 0003 v3 0 1 Installation 1 2 2 Manual Installation Procedure Proceed as follows 1
28. gives you an overview of the supported encryption types ordered by security level you will find the highest level of security at the top of the list m WPA PSK Encryption The wireless data is being encrypted with a user defined key Wireless clients must be configured with this key before they can connect to the Thomson Gateway m WEP Encryption The first encryption type used for wireless connections Like WPA PSK it uses a user defined key but WEP has been proven to have some security issues We strongly recommend you to use WPA PSK instead WPA PSK versions The Thomson Gateway supports the following WPA PSK versions p WPA2 also referred to as WPA2 PSK WPA2 is the most secure version but not all wireless clients already support it Before you select this version make sure all of your wireless clients support it m WPA WPA2 If not all of your wireless clients support WPA2 or you are not sure if they support WPA2 we recommend you to choose WPA WPA2 Wireless clients that support WPA2 will use WPA2 the others will use WPA WPA If none of your wireless clients support WPA2 choose this option To use WPA2 on Windows XP Service Pack 2 SP2 you first have to install Wi Fi Protected Access 2 a WPA2 Wireless Provisioning Services Information Element WPS IE update or install SP3 You can find the WPS IE update on http support microsoft com kb 917021 Which encryption method should I use We strongly recommend
29. k No additional configuration is needed E DOC CTC 20080118 0003 v3 0 4 Wireless 4 Wireless Introduction With the built in wireless access point you are no longer bound by cables to connect to the Internet What you need to set up a wireless network To set up a wireless network you need following components m A Wireless Access Point m A Wireless client Wireless Access Point You can consider the wireless access point as the heart of your wireless network The wireless access point m Connects the different wireless devices with each other m Secures the data sent over wireless connection The Thomson Gateway comes with an integrated wireless access point The only thing you need is a wireless client Wireless client The wireless client allows you to connect a device typically a computer to a wireless access point Both built in and external for example via USB are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients Before you can start surfing the internet with a wireless connection you must first connect your wireless client to your wireless access point the Thomson Gateway For more information see 4 1 Connecting Your Wireless Client via WPS on page 22 and 4 2 Connecting Your Wireless Client without WPS on page 24 Secure your wireless connection Because you no longer need a physica
30. l connection everyone who is within the range of your Thomson Gateway can access your network This means that your neighbour can easily use your connection without you knowing it or that hackers can use your connection to hack into other computers You can easily prevent this by securing your wireless connection For more information see 4 3 Securing Your Wireless Connection on page 25 E DOC CTC 20080118 0003 v3 0 4 Wireless 4 1 Connecting Your Wireless Client via WPS WPS Wi Fi Protected Setup WPS allows you to add new wireless clients to your network in a swift and easy way without the need to enter all of your wireless settings SSID encryption Requirements Your wireless client must supports WPS Check the documentation of your wireless client for this Your Thomson Gateway must use WPA 2 PSK encryption default encryption or no encryption WPS with WEP encryption is not possible Procedure Proceed as follows 1 Shortly press the WPS button on the Thomson Gateway 2 The WPS button LED starts blinking orange This indicates that the Thomson Gateway is now searching for wireless clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Start WPS on your wireless client The WPS button LED is solid green This indicates that you have successfully registered your wireless client You are now connected to the Thomson Gateway network The WPS butto
31. mponent will be installed To see what s included in a component click Details Components Af MSN Explorer Networking Services C Other Network File and Print Services 0 0 MB M E Update Root Certificates 00MB v Description Contains a variety of specialized network related services and protocols Total disk space required 0 0 MB Space available on disk 2386 9 MB lt Back Il Next gt Cancel Details Select Networking Services in the Components list and click Details 5 The Networking Services window appears Networking Services To add or remove a component click the check box A shaded box means that only part of the component will be installed To see what s included in a component click Details Subcomponents of Networking Services IS Intemet Gateway Device Discovery and Control Cient 0 0 MB Sl Peerto Peer 0 0 MB O d n Listener OS Simple TCP IP Services M UPnP User Interface 0 0 MB 0 0 MB 0 2 MB Description Allows you to find and control Intemet connection sharing hardware and software that uses UPnP TM Total disk space required 56 5 MB Space available on disk 28541 4 MB Select Internet Gateway Device Discovery and Control Client and click OK Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 Atthe end of the procedure the Wizard informs you that the installation was successful Click Finish to quit
32. mson Gateway has already been configured Setup Wizard Configuration of Thomson Gateway THOMSON Your Thomson Gateway has been configured before If you want to reconfigure your Thomson Gateway choose Yes otherwise No D Yes Any existing Thomson Gateway configuration will be removed and a new configuration will be applied on your Thomson Gateway i existing Thomson Gateway configuration will NOT be changed lt lt lt Back Next gt gt gt Cancel Select No and click Next to continue Manual Installation If you want to connect your computer to the Thomson Gateway using m A Wireless connection continue with 4 Wireless on page 21 The Ethernet cable continue with 3 1 Connecting a Computer Using the Ethernet Cable on page 20 E DOC CTC 20080118 0003 v3 0 3 Adding a New Computer to your Network 3 1 Connecting a Computer Using the Ethernet Cable Requirements m Your computer must have a free Ethernet port m Your computer must be configured to obtain an IP address automatically This is the default setting Ethernet cable In your package you will find a cable with yellow connectors This is the Ethernet cable Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet port s of your Thomson Gateway E A 2 Connect the other end of the Ethernet cable to your computer 3 Your computer is now connected to your networ
33. n LED is blinking red This indicates that the Thomson Gateway could not find your wireless client E DOC CTC 20080118 0003 v3 0 4 Wireless Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client If you still have trouble connecting to the Thomson Gateway try connecting your wireless client without WPS For more information see 4 2 Connecting Your Wireless Client without WPS on page 24 Troubleshooting If you are having trouble connecting your wireless client via WPS try to configure it manually For more information see 4 2 Connecting Your Wireless Client without WPS on page 24 E DOC CTC 20080118 0003 v3 0 4 Wireless 42 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know which Network Name SSID and encryption your Thomson Gateway is using Where can I find the SSID If you did not change the SSID manually your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway Where can I find the encryption You have not yet configured your Thomson Gateway In this case no encryption is used You have already configured your Thomson Gateway using the Guided Installation If you choose to use the wireless settings proposed by the Setup wizard you can find the encryption key passphrase on the label on the bottom of your Thomson Gateway Forgot
34. n block web sites based on their address also called URL for example www porn com Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Web Site Filtering On the Location bar click Configure Make sure that the Use Address Based Filter check box is selected In the Action for Unknown Sites select a a WN gt Allow as the default rule if you want to allow access to all web sites and manually specify which web sites may not be accessed gt Block as the default rule if you want to deny access to all web sites and manually specify a number of web sites that may be accessed Click Apply 7 If you want to make exceptions for specific web sites add the necessary rules in the address based filter For more information see 6 2 1 Adding Rules For The Address Based Filter E DOC CTC 20080118 0003 v3 0 6 Internet Security 6 2 1 Adding Rules For The Address Based Filter Options With the address based filter you can Deny access to a specific Web site Allow access to a specific Web site Redirect a Web site Redirect all Web sites Deny access to a specific Web site Proceed as follows ooh WRN Browse to the Thomson Gateway Web Interface On the Toolbox menu click Web Site Filtering Make sure the Use Address Based Filter check box is selected Type the URL of the Web site you want to block for example mail provider com in the Web Site box In th
35. nternet Connection icon you can connect disconnect your connection to the Internet E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect disconnect you can enable Extended Security For more information see 5 1 3 Configuring UPnP on the Thomson Gateway on page 34 E DOC CTC 20080118 0003 v3 0 5 Getting the Most Out of Your Thomson Gateway 5 1 3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can m Enable Disable UPnP m Extended Security Enable Disable UPnP Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game amp Application Sharing 3 Under Universal Plug and Play gt Select the Use UPnP check box to enable UPnP gt Clear the Use UPnP check box to disable UPnP Click Apply A Extended Security If Extended Security is enabled only limited UPnP operation between the host and the Thomson Gateway is allowed A local host is not allowed to connect disconnect the Thomson Gateway Internet connection You can then only connect disconnect the Internet connection via the Thomson Gateway Web Interface m Address translation mappings can only be added or changed via UPnP for the host on which the UPnP application is running Enabling Extended Security Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2
36. re you can perform the selected task E DOC CTC 20080118 0003 v3 0 2 Thomson Gateway Basics 23 Backing Up Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs it may be a good idea to backup your configuration for later use This way you can always return to your working configuration in case of problems Backing up your configuration Proceed as follows Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Save or Restore Configuration Under Backup current configuration click Backup Configuration Now The Thomson Gateway prompts you to save your file ooh WN Save your file to a location of your choice Restoring your configuration Proceed as follows Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Save or Restore Configuration Under Restore saved configuration click Browse Open your backup file oor WRN The Thomson Gateway restores your configuration E DOC CTC 20080118 0003 v3 0 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation use the same procedure on the computer that you want to add At a specific point in the installation the Setup wizard will inform you that the Tho
37. rectly connected to the Thomson Gateway E DOC CTC 20080118 0003 v3 0 7 Troubleshooting 1 2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up make sure that m The Thomson Gateway is plugged into a power socket outlet m You are using the correct power supply for your Thomson Gateway device P The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway Only use the power adaptor supplied with your Thomson Gateway m The Thomson Gateway is turned on via the push button or rocker switch on the back panel Thomson Gateway unreachable If your Thomson Gateway cannot be reached due to misconfiguration you might consider a hardware reset to factory defaults as described in 7 3 Reset to Factory Defaults on page 52 Poor Thomson Gateway performance Make sure that the Thomson Gateway is installed and configured as instructed in 1 Installation on page 3 or as instructed by the Service Provider E DOC CTC 20080118 0003 v3 0 7 Troubleshooting 12 1 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer m You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors E DOC CTC 20080118 0003 v3 0
38. stores the initial configuration and restarts a a WN The Thomson Gateway returns to the Thomson Gateway home page unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway being 192 168 1 254 E DOC CTC 20080118 0003 v3 0 7 Troubleshooting Hardware Reset Proceed as follows 1 Make sure the Thomson Gateway is turned on 2 Use a pen or an unfolded paperclip to push the recessed Reset button Push it until the Power LED lights red this will take about 7 seconds 3 Release the Reset button 4 The Thomson Gateway restarts Your system administrator may have disabled the physical reset button of the Thomson Gateway In this case a hardware reset to defaults is not possible E DOC CTC 20080118 0003 v3 0 7 Troubleshooting E DOC CTC 20080118 0003 v3 0 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www thomson broadband com Thomson 2008 All rights reserved E DOC CTC 20080118 0003 v3 0 THOMSON images amp beyond
39. t Windows XP SP2 or higher gt Microsoft Windows XP x64 SP 1 or higher gt Microsoft Windows 2000 SP4 gt Mac OS X 10 4 Tiger gt Mac OS X 10 5 Leopard m You must have administrative rights on your computer Getting started Proceed with 1 2 1 Guided Installation on page 6 Manual Installation How it works The Setup and User Guide will first help you to connect your computer to the Thomson Gateway After this is done you can configure your Thomson Gateway using your web browser Requirements Javascript must be enabled on your web browser Getting started Proceed with 1 2 2 Manual Installation on page 8 E DOC CTC 20080118 0003 v3 0 1 Installation 1 2 1 Guided Installation Connecting devices wait Do not plug in any cables or connect any devices until you are prompted to do so by the wizard In case of problems If you encounter problems during this installation please refer to 7 1 Setup wizard Troubleshooting on page 48 Starting the wizard To start the wizard 1 Insert the Setup CD into your computer s CD or DVD ROM drive 2 If your computer runs gt Microsoft Windows The CD should autostart gt Mac OS X Double click Menu in the window with the content of the CD 3 Select the language of your choice and click OK 4 The Setup wizard will now guide you through the installation 5 Atthe end of the installation following screen appears Setup Wizard Completing the Thomson Hom
40. the device gets a new IP address the dynamic DNS server updates its entry to the new IP address What you need Before you can configure Dynamic DNS you first have to create an account at a Dynamic DNS service provider For example www dyndns org Wwww no ip com m www dtdns com Procedure Proceed as follows 1 a a WN N E DOC CTC 20080118 0003 v3 0 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Dynamic DNS On the Location bar click Configure Select the Enabled check box If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list Type the user name and password of your Dynamic DNS service account in the corresponding fields In the Service list click the name of your Dynamic DNS service provider In the Host box type the host name that you got from the Dynamic DNS service provider for example mywebpage dyndns org Click Apply 5 Getting the Most Out of Your Thomson Gateway E DOC CTC 20080118 0003 v3 0 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you various options to secure your network Firewall 42 Web Site Filtering 43 E DOC CTC 20080118 0003 v3 0 6 Internet Security 6 1 Firewall Changing the security level Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Firewall The Firewall p

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