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Tandberg Data Tandberg StorageLoader LTO-3

1. ccccccccsseseecceeeeeseeeeceeeeesaeeeeeeeeeseeeeeeeeeesssaeeeeeeeesesaeeeeeeeeeessaaeeeeeeesssaaees 77 Table A6 StorageLcader drop E i a e a buen a a anes e neon Wale ae Ee E h 78 Table A 7 StorageLoader temperature specification ccccseeeecccceeeeeeccaeeeeeecaeeeeeecaueeeessuueeeesseuueeeseaaeeeesseaeeeesseaeseessaaeeeesaaaaees 78 Table A 8 Storageboader h midity specication cse ante dei ances cot qo ron a peste ee ic EEE EEE E ut 78 Table A 9 StorageLoader altitude specification llssseeessssseessseeseeeeeeee nennen nnnm nnnm nnne nnne sna nn nnns nnns 78 Table A 10 StorageLoader noise Specification cce pein Doqc eap bread a aaa tse ort EEA EE balas A AEAT 79 Table B 1 List 01 spate parts and aCCESSOMeS 2 3 29 9 299 92200908922 902 0 9 04 900 8 92990 4 6e 0a RI IL RET RUD DIR DR ID D ERI Ro OD Ie Da P IDM TAa 80 7 StorageLoader Installation and User Manual TANDBERG DATA About This Guide This manual describes how to install and use the Tandberg Data StorageLoader ADI version It is intended for use by anyone who would install use and maintain the device Pictures shown may vary depending on product model Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Appendix A Appendix B Appendix C Appendix D General Information gives a product description of the StorageLoader Installation describes how to install and the device Operation and Con
2. oystem test Starts a test where cartridges are moved randomly between magazine slots and between the drive and the magazines Move medium test Starts a test where cartridges are moved randomly between magazine slots The drive is excluded Move to pos test Starts a test where the robotic is moving between positions without moving any cartridges Hardware test Runs a test of the loader hardware including the Loader internal cabling Table 4 16 Diagnostics Menu 39 StorageLoader Installation and User Manual TANDBERG DATA 4 6 3 Set Password PN Caution If you set a password make sure you do not forget it If you do it can only be cleared with assistance from Tandberg Data technical support or by a qualified service technician ltemname Description oet Password Allows the operator to set a four digit password protection for the menu system The default password is 0000 meaning the password is disabled Table 4 17 Setting Password 4 7 Cartridge Handling 4 7 1 Cartridge Slot Numbers The cartridge slots have been given numbers as follow see also Figure 2 3 Internal components of the StorageLoader e Left magazine Slot 1 Slot 2 Slot 3 and Slot 4 lowest number closest to the front e Right magazine Slot 5 Slot 6 Slot 7 and Slot 8 lowest number closest to the front 4 7 2 Moving Cartridges to and from the Drive The normal operations of the unit are controlled b
3. Figure 4 22 Magazine release tool in use on Right Magazine 4 9 Standby Functionality On the front panel a standby button is available To activate Standby mode press the button for a minimum of 2 seconds the StorageLoader will then enter a standby mode in a controlled manner The following takes place before the StorageLoader goes into standby mode 1 Finish possible StorageLoader activity 2 Controlled aborting of tape drive activity buffered data is flushed to tape cartridge is unloaded from drive but not ejected The display is turned off No StorageLoader activity is allowed until standby button is pressed again While in standby mode the attached server host can see the SCSI SAS device in the StorageLoader but the SCSI SAS status will be not ready The green LED on the front will blink with short blinks long intervals To leave the standby mode press the standby button for 2 seconds The StorageLoader will then restart and perform a full inventory 45 StorageLoader Installation and User Manual TANDBERG DATA Zz Remote Management In order to facilitate Remote Management the StorageLoader is equipped with an Ethernet interface and a built in web server The Remote Management Interface RMI can be accessed with a standard web browser such as Internet Explorer Mozilla or Opera 5 1 Remote management configuration To be able to start the StorageLoader Remote Management Interface the Sto
4. MTBF 250 000 hours for StorageLoader electronics MSBF 500 000 Mean cartridge swaps between failures 79 StorageLoader Installation and User Manual TANDBERG DATA ZZz Appendix B Spare Parts and Accessories B 1 Spare Parts and Accessories list Type Spare Parts FRU Filter 808741 00 Rackmount Rail Kit 1U 808703 LTO1 LTO2 LTO3 LTO4 See Chapter 3 1 11 Step 11 BCR Labelling of cartridges for more information Accessories Accessory kit 1U LTO ADI 870840 01 Accessory kit 1U LTO1 LTO2 870339 Accessory kit 1U SAS 870950 01 Table B 1 List of spare parts and accessories FRU Drive Tray Assy Contact your sales representative for correct part number 80 Appendixes Appendix C Field Replacement Units FRUs C 1 FRU Filter 95808741 Filter FRU StorageLoader 1U Description sd Item When needed the dust filter can be pulled out and a new one slid into the front bezel assembly of the magazines We recommend replacing the dust filters once every year Figure C 1 Replacing dust filter 81 StorageLoader Installation and User Manual TANDBERG DATA Zz C 2 FRU Fan 5808740 Fan FRU StorageLoader 1U em To remove the fan switch off the loader and remove the power cord Remove these two screws and remove the back panel cover plate DAI IMMMDBIUNNNUUA Sr ME e al 7 O Figure C 2 Removing the back panel cover plate For
5. Cartridge Magazines There are two removable magazines FRUs each holding four tape cartridges see Figure 2 4 below The magazine includes design features to ensure that cartridges are always inserted correctly and stay securely seated All magazine handling is described in detail in Chapter 4 8 Magazine Handling The Cartridge Slots in the magazines are numbered as shown in Figure 2 3 Figure 2 4 Cartridge magazines Power Supply The power supply regulates the electrical power supplied to the device It is easily removable FRU for quick field service See Appendix C Field Replacement Units FRUs 2 1 2 Rear Panel Figure 2 5 and Figure 2 6 show the rear panel the StorageLoader Main Power cord SAS Back panel Ethernet port Power Fuse Connection Fan Connector cover plate switch Figure 2 6 Rear panel of the StorageLoader SAS 15 StorageLoader Installation and User Manual TANDBERG DATA Zz Integrated Cooling Fans The rear panel contains forced air cooling fans which draw air inward through the front and expel it out in the back The fans start whenever the drive is operating or when the internal temperature in the otorageLoader gets too high The cooling fans are field replaceable units See Appendix C Field Replacement Units FRUs Main Power Switch Fuse Power cord connection The main power switch is found on the rear of the loader on the power supply bracket The power switch the fuse holder with a 250
6. SCSI setup Drive SCSI ID Drive Product ID Drive Vendor ID Drive FW revision Drive serial No Drive SCSI ID Drive Temperature Loader personality Remote management Set IP address mode Static IP address Network mask Default gateway Access control Remote man info IP Address Mode Static IP Address Static Netmask Static Gateway Dynamic IP Address Dynamic Netmask Dynamic Gateway MAC address Statistics Fetch statistics Stow statistics Power On Time Time since clean Eject Magazine Prepare to Ship Clean Drive Restore Defaults Reset Web Password Reboot System Test Move medium test Hardware test Move to pos test Set password i Figure 4 5 The Complete Menu Tree for the front panel interface 31 otorageLoader Installation and User Manual TANDBERG DATA zz 4 2 2 Dialogs A dialog is a screen type used to get detailed input from the operator for example a SCSI ID a name or a password See Figure 4 6 Figure 4 6 Standard Dialog Layout Dialogs Discrete Values The dialog in Figure 4 7 is used to enter discrete values It handles one character or digit at a time The digit or charac
7. emname SCSI Drive SCSI ID Oto 15 Default 0 World Wide name Pe Not configurable StorageLoader default StorageLoader default Loader Personality AT1280 1R VS160 AT1280 1R VS160 AT3200 1R LTO2 AT3200 1R LTO2 Table 4 6 SCSI SAS Settings 4 4 3 Remote Management setup The Remote Management Setup Menu allows enabling configuration and access control to the Loader via the Loader s Remote Management Web interface The loader may either obtain an IP 35 StorageLoader Installation and User Manual TANDBERG DATA Zz address the network mask and default gateway from a DHCP server or they can be set manually see Table 4 7 below Itemname Legal values Default value Set IP addr mode Static mode DHCP mode DHCP mode Static IP address Legal IP address range 255 255 255 255 000 000 000 000 to 255 255 255 255 Network mask Legal IP address range 255 255 255 255 000 000 000 000 to 255 255 255 255 Default gateway Legal IP address range 255 255 255 255 000 000 000 000 to 255 255 255 255 Access control This menu gives access to dialogs that enables remote management and remote FW upgrading of the Loader see table below See Table 4 8 Used only while the IP address assignment is in Static mode Table 4 7 Remote Management Setup Menu Legal values Default value Allow Remote Management Allowed Not allowed Allowed Allow remote FW upg Allowed Not allowed Not allowed Table 4 8 Remote Manage
8. gt Drive FW revision The drive FW can be upgraded via the SCSI interface 7 2 1 Possible Upgrade Problems If a power loss or a failure occurs during code download and ECC Checking the original FW may be intact It is possible to restart the FW upgrade procedure However if the failure occurs during flash erase or programming the firmware will be corrupted and a special procedure must be used to load a new code Contact your Technical Support Representative for assistance 61 StorageLoader Installation and User Manual TANDBERG DATA Zz Troubleshooting 8 1 How to Take Memory Dumps of the Loader Pak oD 8 2 Log in to the remote management interface as Administrator Navigate to Maintenance Debugging Click Memory dump Select Save to disk in the file download dialog box Use a zip utility to compress the downloaded memory image Send the zipped memory image as an email attachment to technical support NOTE The memory image contains the passwords for the StorageLoader If you do not want to compromise them clear them first by changing them to nothing or some harmless value see Chapter 4 6 1 The Maintenance Menus Hardware checking 62 The StorageLoader uses one SCSI SAS ID for both the tape drive and loader robotics The tape drive use LUN 0 and the loader LUN 1 Verify that the drive SCSI ID is set to a unique SCSI ID which is not used by any other SCSI device on the same bus an
9. please refere to Chapter 4 2 Front Panel Display Modes and Chapter 8 Troubleshooting 3 1 6 Step 6 Setting the SCSI ID SCSI only The SCSI ID is a unique address that identifies a unit connected to a SCSI bus The StorageLoader uses one SCSI ID for the tape drive The SCSI ID can be configured through the front panel interface In most cases the default SCSI ID can be used The default SCSI ID for the tape drive is 0 The StorageLoader is on LUN 1 The Tape Drive is on LUN O To set the SCSI ID for the built in tape drive refer to Chapter 4 4 2 SCSI SAS Setup for more information You may also wish to reserve a magazine slot for a cleaning cartridge and set a security password at this time Once some settings are changed or if required the StorageLoader and the drive might automatically reboot 3 1 7 Step 7 Connecting the SCSI Bus Cable SCSI only Guidelines before connecting the SCSI cable 1 Before the SCSI bus cable is connected to the StorageLoader turn the StorageLoader main power switch off 2 Make sure that your host system is in a state where a new SCSI device can be safely connected to the SCSI bus 3 Do not exceed SCSI bus length restrictions a Add the length of all external and internal SCSI cables on the bus b Add 15 cm 31 5 inch for the internal cable length in the StorageLoader c he maximum allowed length of an LVD SCSI bus is 12 m 39 ft if the number of SCSI devices exceeds two 4 Before th
10. Front Standby LCD Control indicator Bezel switch display buttons Magazine Front Bezel Figure 2 2 Front panel of the StorageLoader 12 Chapter 2 General Information LCD liquid crystal display The display is a backlit 122 x 32 dot matrix graphical display that can show four lines of 20 characters In various modes of operation the display panel screens and control buttons allow you to do the following e Enter settings for StorageLoader configuration e Issue operational commands e View StorageLoader status and information e Test StorageLoader functionality Control Buttons The labels for the four control buttons are displayed in the corners of the LCD All buttons have soft labelling for different modes of operation i e the functions and labels of the buttons change during different activities The actual soft label for each button for any activity is always visible on the display LED Indicators The two LED indicators are green and amber They indicate the StorageLoader activity as follows e Green LED on The StorageLoader is either running or ready for operation e Green LED blinking Short blinks followed by long intervals indicate that the loader is in low power standby mode e Amber LED on Fault LED the StorageLoader has encountered an electrical or mechanical failure e Both LED s off The StorageLoader is offline This is the case while the loader is initializing after power on and when a ma
11. He OOOO 432980 Tandberg Data StorageLoader SCSI Interface Functional Specifications 433761 Tandberg Data StorageLoader Quick Installation Guide SCSI 433874 Tandberg Data StorageLoader Quick Installation Guide SAS 10 Chapter 1 About this Guide General Information Tandberg Data StorageLoader is a compact tape cartridge loader designed for secure reliable unattended system backup The version described in this manual is the ADI version The loader can be mounted in a 19 rack or used as a tabletop unit Its height is 1U The loader is equipped with a LTO tape drive and has room for 8 cartridges in two 4 cartridge magazines Figure 2 1 Overview of Tandberg Data StorageLoader 1U The entire system is under host control via an industry standard SCSI SAS interface Its robotic tape handling is both rugged and simple for utmost reliability The key features of the StorageLoader include e Two removable cartridge magazines each with space for four cartridges e Integrated Bar Code Reader Optional on some models e Magazine release under system control e Low Voltage Differential LVD e On board Diagnostics e Remote management e Operators interface with front panel display and four control buttons e Standby functionality e Replaceable dust filters e Tape drive magazines power supply and fans are Field Replaceable Units FRUs ADI is an ANSI standardized protocol for communication between drives and automation
12. Operating 17 3 0E 4 150 3 0E 4 200 8 0E 5 900 8 0E 5 0 270 ms Non Operating Storage Tota Transport 8 00 Total level Table A 4 StorageLoader random vibration levels A 4 Mechanical Shock Specifications Mechanical Bump Shock X Y Z Positive and negative 3 seconds O perating 1000 Storage X Z Storage Y Table A 5 StorageLoader mechanical shock levels MEN Pulse shape Pulse duration Pulse Level Pulses axis direction 77 StorageLoader Installation and User Manual TANDBERG DATA A 5 Drop Drop test Standard ASTM D 4169 10 drops 1 corner 3 edges 6 faces Drop height 76 cm 30 inches Table A 6 StorageLoader drop test A 6 Climatic Specifications Operating 10 C hour Non Operating Table A 7 StorageLoader temperature specification Installing the equipment in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient 20 Rh to 80 Rh Gradent 10 Rhv hour 10 Rh to 9096 Rh Gradient 2096Rh hour Table A 8 StorageLoader humidity specification Altitude Operating 150 to 3050 m 500 to 10000 ft Non Operating 150 to 3050 m 500 to 40000 ft Table A 9 StorageLoader altitude specification 78 Appendixes A 7 Noise Specification Idle LA 60 dBA Operating LwA 65 dBA Table A 10 StorageLoader noise specification A 8 Product Reliability
13. The red plastic tab shall protrude from the front of the loader Insert the magazine and push it in till it locks in place StorageLoader Installation and User Manual TANDBERG DATA Zz 6 4 Field Replaceable Units FRUs Tape drives magazines power supply fans and dust filters are Field Replaceable Units FRUs See Figure 6 2 below They can easily be removed replaced for quick field service while the loader is mounted in a rack see Appendix C Field Replacement Units FRUs The FRUs shown in the image vary depending on your product configuration Figure 6 2 Field Replaceable Units 58 Chapter 6 Maintenance Updating Firmware There are two types of firmware that can be updated on the StorageLoader loader firmware and tape drive firmware This chapter explains how to update both the loader firmware and the tape drive firmware The Administrative User is able to update firmware on the StorageLoader The latest firmware version for the loader can be found on http www tandbergdata com 7 1 Updating Loader Firmware You can install new loader firmware from the remote management interface RMI using the Update Loader Firmware command PN Caution If you choose to update tape drive firmware during this procedure make sure that NO cartridge is loaded in the tape drive 4 Not Note that the Drive Firmware is not upgraded when upgrading the StorageLoader iid Firmware To upgrade the Drive Firmware See Chapter 7
14. and retry the Defective drive hardware fault reported a operation If the problem persists detected hardware fault replace the drive Table 8 12 Error Codes Suggested Actions 73 StorageLoader Installation and User Manual TANDBERG DATA Appendixes Appendix A Specifications A 1 Mechanical Dimensions and Weight The Tandberg Data StorageLoader 1U is designed as a rack mount unit The StorageLoader can also be used as a tabletop unit Dimensions Length 740 mm 29 13 in 0 5 mm from front rail to rear of unit Width 446 6 mm 17 58 in 0 5 mm Height 43 6 mm 1 72 in 0 5 mm Weight 14 6 kg 32 2 lb without cartridges Table A 1 StorageLoader Mechanical Dimensions and Weight 13 9 rO 4mm 51 72 I T Fj P 2n 445 6 ED 75 StorageLoader Installation and User Manual TANDBERG DATA A 2 Power Requirements Inrush Current Cold Start Less than 30 A 115VAC Less than 60 A 230 VAC Average Power consumption Average Input Current 0 35A 0 15A Power consumption peak Maximum peak length less than 10ms Table A 2 Power Requirements A 3 Vibration Specifications oinusoidal sweep oweep Rates 1 octave minute X Y and Z Frequency Range Hz Operating 0 01 in p p Non Operating Storage 0 02 in p p 200 Table A 3 StorageLoader Sinusoidal Sweep levels 76 Appendixes Random vibration Crest factor 3 X Y Z 30 min axis sary Lvl ie
15. be suspected as being defective unless it is an invalid cleaning cartridge media e f this occurs export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defective cartridge memory or it may have been formatted as a Firmware Upgrade Tape Any cartridge that is suspected of being defective or contaminated should NOT be re used in any drive Table 8 8 Troubleshooting Matrix Write or Read Issues with Solution PROBLEM SOLUTION Errors Displayed on Front Panel There is an error Write down and look up the error code Try to resolve the failure code on the Power cycle the loader by turning off and on the main power switch on the rear LCD display of the loader Contact your service representative There is an error Write down and look up the error code Try to resolve the failure code on the RMI Power cycle the loader by turning off and on the main power switch on the rear of the loader Contact your service representative Table 8 9 Troubleshooting Matrix Errors Displayed on Front Panel with Solution 69 StorageLoader Installation and User Manual TANDBERG DATA PROBLEM SOLUTION Remote Management Interface RMI The unit does not Verify that the Ethernet cable is connected to the correct hub respond on the Verify the Ethernet settings via the front panel See Chapter 5 Remote RMI Management for details Reboot the loader by issuing a system res
16. cable SAS only Step 9 Connecting the Ethernet Connector 10 Step 10 Restarting Your System 1 11 Step 11 BCR Labelling of cartridges o0 001 CO I Se ls Sm E Sal 9 ls Sali 3A 3 1 Sel 3 1 3 Dismounting the StorageLoader from the rack Operation and Configuration System Power On 2 Front Panel Display Modes 4 2 1 Menus 4 2 2 Dialogs 4 2 3 Messages 4 2 4 Status and Information Main Menu Setup Menu 4 4 1 StorageLoader setup 4 4 2 SCSI SAS Setup 4 4 3 Remote Management setup View Data Menu 4 5 1 StorageLoader Info 4 5 2 Drive Info 4 5 3 Remote Management Info 4 5 4 Statistics Utilities Menu 4 6 1 The Maintenance Menus 4 6 2 The Diagnostics Menu StorageLoader Installation and User Manual 10 10 11 12 15 TANDBERG DATA zz 4 7 4 8 4 9 9 2 6 2 6 3 6 4 9 4 6 3 Set Password Cartridge Handling 4 7 1 Cartridge Slot Numbers 4 7 2 Moving Cartridges to and from the Drive Magazine Handling 4 8 1 Removing the Magazine from the Unit 4 8 2 Inserting Cartridges into the Magazine 4 8 3 Removing Cartridges from the Magazine 4 8 4 Inserting a Magazine into the Unit 4 8 5 Manual Emergency Release of Magazines Standby Functionality Remote Management Remote management configuration 5 1 1 Quick start guide 5 1 2 Enabling the RMI without rebooting Hemote management web pages 5 2 1 Information Boxes 5 2 2 Storage
17. http www tandbergdata com TDkit is available for Windows NT 2000 2003 XP Vista The TDkit USER s GUIDE is available in the TDkit folder after installation It is important to make sure that the loader is running the appropriate level of tape drive firmware compatible with the tape drive type To determine the appropriate tape drive firmware please refer to the loader s Helease Notes or contact Technical Support After you have identified the need to update tape drive firmware on one or more tape drives use the following steps to load the firmware onto the tape drives 1 Install TDkit software a Download and install TDkit It is available at http www tandbergdata com b Read the TDkit USER s GUIDE located in the TDkit folder c Run TDkit When started the program displays all detected SCSI devices If not click Function in the top menu and then click SCSI rescan d NOTE Most Windows operating systems require that all backup services started by the backup software application must be stopped before the TDkit utility is started e Make sure the computer has detected the tape drive Look for Tape drives in the Device Manager Right click My Computer Manage Device Manager 2 Download Drive Firmware a Access the drive manufacturer s web site and download the firmware file to your computer b From the home page navigate to your product s firmware c Verify from the published Release Notes
18. illustrated in Figure 5 4 below jie y hd le http 1 46 59 56 1 w Live Search w zur StorageLoader d 3 E n e s p Page dc TANDBERG DATA zzz Securing your Information Settings gt Cleaning options Status Settings Personalization Madel Set cleaning slot StorageLoader 1U Network g 3 Serial number Cleaning options fo Enter cleaning slot number ASSZEANNN182 Firmware wersion Command Please see the reference manual for 03 75 i information on drive clearing and Maintenance M ri ui 5 Power on Cleaning Slots 118 d 412 h 38 m Loader activity Idle New setting effective immediately Press submit to activate selection Drive type Ultrium 2 SCSI Vendor HF Serial number Hu1 0817G1D Firmware wersion Cczau Dri e activity Idle Figure 5 4 Remote Management Settings Pages Personalization On this page you can change the Remote Management passwords To secure your system change both the passwords the first time you use the system It is possible to clear the remote management passwords via the front panel please see Chapter 4 6 1 The Maintenance Menus Here you may also turn on email event notification When event notification is enabled the StorageLoader will send warnings and errors by email to the recipient s e mail address Network On this page it is possible to change the IP configuration See details in Chapter 4 4 3 Remote Management setup The new configuratio
19. newer loaders you must also remove four screws under the loader a Remove the fan fixing screws y oeoeo0020 ee9o09 2 M 4 Figure C 3 Removing the fan Remove the fan fixing screws see figure above Unhook the power connecior of the fan and carefully replace it When re inserting the fan take care to have the cable in the notch in the chassis If the cable is not fully inside the notch it can easily be damaged and cause a new faulty fan Fasten the fan fixing screws 82 Appendixes Fan power cable Cable notch in chassis VG T 92 P pe ANN 4j d Pe After replacing a fan pack the defective fan in the same box you received the replacement fan and return it to your support center C 3 FRU Power Supply S808696 Power Supply FRU StorageLoader 1U Description Nem Power supply Quick Installation Guide Fan To exchange a defective power supply switch off the loader and disconnect the power cord Dismounting the back panel cover plate by removing these two A 9 EL o a Figure C 5 Exchanging a defective power supply For newer loaders you must also remove four screws under the loader oeooeon0 ee9 02 9 1 Sa 4 Removing the fixing screw NMB MAT Figure C 6 Removing the fixing screw 83 StorageLoader Installation and User Manual
20. one screw M6x12 in upper hole on both left and right side On the rear side two screws must be used on both left and right side Totally six screws are used to install the rack mounting kit to the rack Figure 3 4 Rack mounting kit mounted in rack Mounting the StorageLoader to the Rack Make sure that all the screws in the Rack Mounting Kit are tightened properly before installing the StorageLoader in the rack Slide the StorageLoader on the rails from the front of the rack as shown in Figure 3 5 Then fix the StorageLoader using one M6x12 screw in front of the rack on both left and right side see Figure 3 6 Figure 3 5 Slide the StorageLoader in from the Figure 3 6 Fasten the front of the front StorageLoader to the rack using the M6x12 screws Transporting StorageLoader or Rack optional To transport the StorageLoader in its shipping container or in a rack make sure that the rails are secured to the left side of the loader using the M5x8 screw See Figure 3 7 Use the M5x8 screw on the left side M5 thread to fasten the StorageLoader to the rails backside Figure 3 7 Fasten the rear of the StorageLoader to the rails 21 StorageLoader Installation and User Manual TANDBERG DATA 3 1 3 Step 3 Connecting Power Cable Before connecting the StorageLoader to your host computer system you should run the self diagnostic of the unit This preparation requires power to the StorageLoader Go through th
21. or Tandberg Technical Support that you are selecting the correct firmware version to download d Select the appropriate firmware version and download the files to your computer s hard drive Download the firmware to a known location on your computer 3 Update Drive Firmware a Start the TDkit utility and select the appropriate tape drive in Device overview tab NOTE If you are using 3rd party device driver for the tape drive e g from a backup software application this must be temporarily disabled before flashing new firmware This can be performed in the Computer Management Device Manager b Click the Device configuration tab then click FW update button 60 Chapter 7 Updating Firmware c Follow the instructions in the program dh Caution Once the update process has started you must wait until it completes Do NOT attempt to interrupt the process in any way or loss of either data or loader operability could result 4 Verify Drive Firmware Update a In TDkit click Device Overview and take a look at the label FW revision below the picture of the tape drive NOTE Be aware that some tape drives do not report when flashing is finished Wait 5 minutes before rebooting the StorageLoader It is also possible to verify the drive s FW version using either the StorageLoader front panel or remote management interface FPI or RMI The paths to open the appropriate screen are o From the FPI select View Data gt Drive Info
22. slot and an error message Is displayed Some drive families and types have means of checking if the cleaning cartridge is expired If an expired cleaning cartridge is inserted in such a drive the loader detects this and an error message is displayed after the tape has been returned to its original slot Yh Not All cleaning cartridges wear out If the drive does not support expiration detection mo the operator must keep track of cleaning cycles manually and discard expired cartridges eA Note Pressing the standby button while the drive is cleaning will not abort the cleaning operation in the drive However the cleaning cartridge is left loaded in the drive When the loader is brought out of standby mode the drive is reset as part of the initialization process The drive will re discover the cleaning cartridge and run another cleaning sequence The cleaning cartridge is left in the drive and must be unloaded by the operator by using the unload command from the front panel menu 6 1 2 Removing the Cleaning Cartridge 1 Determine whether a cartridge is loaded into the drive If so unload it 2 Remove the magazine with the cleaning cartridge from the unit 3 Remove the cleaning cartridge from the magazine 4 Insert any desired data cartridge into the slot vacated by the cleaning cartridge NOTE The Cleaning Slot must be disabled set to 0 in the Setup menu to make use of a data cartridge in this slot 5 Insert the magazine into the
23. sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any hold it has on the tape drive e Temporarily disconnecting the loader from the host server system eliminates the host system and its software as a problem source e Remove tape drive from the drive bay Connect power to the drive either by connecting it to the loader s power supply or to an external power supply Try to eject the cartridge by pushing the drive s eject button Follow the drive s emergency eject procedure to remove the cartridge from the drive Replace the tape drive unit Contact your service representative Cartridge stuck in Eject the magazine using the front panel interface Manually remove the magazine cartridge from the magazine slot Contact your service representative Cartridge stuck in Power cycle the loader by turning off and on the main power switch on the rear robotics of the loader Look up the error code iTable 8 12 Error Codes Suggested Actions and follow the instructions Contact your service representative Failed to move Look up the error code iTable 8 12 Error Codes Suggested Actions and cartridges follow the instructions Contact your service representative Failed to insert Check failing media for pin damage buckling pin cartridge into drive Hold the cartridge in your hand with the Write Prot
24. the host 3 1 9 Step 9 Connecting the Ethernet Connector To connect the StorageLoader to the Ethernet use the provided cable from the accessory kit box 1 Insert one end of the cable into the StorageLoader Ethernet port Push until it snaps into place Figure 2 5 show the position for Ethernet connection 2 Connect the other end to a normal 10 100 BaseT Ethernet outlet The Ethernet based Remote management system is described in Chapter 5 Remote Management 3 1 10 Step 10 Restarting Your System It is recommended that all external devices including the StorageLoader are powered on before the computer system is re started Turn on the StorageLoader first and wait while the StorageLoader runs a power on self test like in step 5 above When the display reports that the StorageLoader is in the Idle state and the green LED is on the StorageLoader is ready Then turn on the Server PC and the system is ready for further configuration and operation as described in Chapter 4Operation and Configuration _ It is important at this step to make sure that LUN scanning is enabled on the iA Note Server PC s BIOS The Server PC must detect both drive LUN 0 and StorageLoader LUN 1 durring startup The tape drive needs up to 40 seconds from power on until it s active on the bus iA Note It is recommended to turn on the power at least 40 seconds before the computer system is started 24 Chapter 3 Installation 3 1 11 Step 11 B
25. unit 6 2 Embedded Diagnostics The StorageLoader includes two levels of diagnostics e he Power On Self Test POST Performs several verification and memory tests when you power on the unit e User Diagnostics Selectable from the front panel 56 Chapter 6 Maintenance 6 3 Reinstalling the Transport Lock Before the StorageLoader is shipped over a distance the transport lock must be installed The transport lock will prevent damage to the robotics during transport and handling Figure 6 1 Transport lock marked with red plastic tab A Caution Damage to the robotics during shipping will not be covered by warranty unless the transport lock is installed The transport lock must be removed prior to operation 6 3 1 Transport Lock Installation Procedure To insert the locking screw do the following 1 2 o If there is a cartridge in the drive unload the drive first When the loader is powered on and idle push the Menu button and go to Prepare to Ship menu entry see Table 4 14 Utilities Menu Items If there are any cartridges in the magazines the loader will eject those magazines and a descriptive message will be shown Empty the magazines and put the magazines back in place If the magazines are empty only the right magazine will be ejected and a descriptive message will be shown Turn the main power off at the back of the loader Hemove the magazine and insert the locking screw
26. when the StorageLoader is powered on The display will show a message indicating the locking screw has been detected The display will instruct the user to remove the magazine to gain access to the locking screw Remove the screw and reinsert the magazine The loader will now continue its power on sequence see next step 22 Chapter 3 Installation For manual emergency release of the magazine please refer to Chapter 4 8 Magazine Handling iA Not Keep the transport locking screw in a safe place You will need it to lock the ale robotics if you need to return your StorageLoader for service or repair AX Caution Important The warranty does not cover damage to the loader if it is transported without the transport locking screw properly installed See Chapter 6 3 Reinstalling the Transport Lock for instructions on how to re install the transport locking screw 3 1 5 Step 5 Running Power On Selftest After the transport lock is removed the loader will continue running its power on selftest and doing an inventory of its cartridges The word Idle and the cartridge map will appear on the default display screen If the self diagnostics and the inventory sequence are successfully completed the green LED will illuminate The StorageLoader is now ready to be installed in the system If a problem occurs during the power on sequence the StorageLoader will display an error message on the display To learn the procedures for resolving the problem
27. 2 Updating Drive Firmware 1 Download the Loader Firmware a Access http www tandbergdata com b Select Service Support by Product Then choose StorageLoader LTO and click Next c Choose the StorageLoader LTO generation of your product Click Next d Refer to Appendix D Choosing Correct Firmware to determine the correct firmware that you need to download for your StorageLoader e Download the correct firmware for your product 2 Update Loader Firmware a Update the loader firmware using the Loader FW Upgrade command on the Tools gt Maintenance Menu from the RMI 59 StorageLoader Installation and User Manual TANDBERG DATA Zz b Browse to the firmware file that was downloaded in Step 1 and apply the selection c Click on the Upgrade button The upgrade process has now started AX Caution Once the update process has started you must wait until it completes Do NOT attempt to interrupt the process in any way or loss of either data or loader operability could result 3 Open Reports gt Loader on the front panel interface to verify that the loader firmware was updated NOTE After uploading the file the RMI is inoperable The progress of the FW upgrade process is displayed on the front panel interface The loader reboots when the FW upgrade has completed The loader is now accessible on the RMI 7 2 Updating Drive Firmware Update the tape drive firmware using TDkit software available at
28. 43 Figure 4 20 Push magazine until it clicks into place ince einer eran en nnno eno nnno nara o aun aa nnn nk ne na anh ne xoay ana avo qaa 44 Figure 4 21 Holes used to insert release tool 2 1 io inve iie ete eos y eo or een PEN ae Code e eene aot a Eid ecu oi ense ceto eve it annann enna 44 Figure 4 22 Magazine release tool in use on Right Magazine elseeesessssesessseeeeeeee eene nennen nennen nnn nennen nnns 45 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 6 1 Figure 6 2 Figure 8 1 Figure 8 2 Figure 8 3 Figure 8 4 Figure 8 5 Figure C 1 Figure C 2 Figure C 3 Figure C 4 Figure C 5 Figure C 6 Figure C 7 Navigation Veios s Deos oe rape rebut de Mutat E ios dein rr gas im ose er eer ree dati eee eee eer teh un dut un BE 48 Remote Management olan Pagen iino HOPUE ICI MOI DI IRISH IUUD D UII OU NRI sens sU 2 IU CU o cP eI ReI DD SDNIE 00s 49 Remote Management Stats Page asenti peut iier er epo e conatur eod e ectetuer eee M d n Free e hee ag eee Ie 50 Remote Management Settings Pages ccccccccccccccceseseeeeeeeeeeeeeeeeeeeeeaaaeesceeeeeeeeeeeeeeeeeaaaaeaacdeeeseeeeeeeesseeeaaaaaaeeess 51 Remote Management Maintenance Pages ccecceseececeeneeeeeeeeeeeeee aaa eeeesaaeeeeeeaaaeeeesaaaeeessaaaeeeseaaaeeessaaaeeessaaaeneees 53 Transport lock marked with red plastic tab iiri rer eot intake denar uta tud nna ceddvenseadad cas cctdositacivduvehdve
29. Assembly 1 Measure the length between the rear rack mount rails and the front rack mount rails If the measurement is shorter than the StorageLoader move the two sets of screws M4x12 washers and nuts shown in Figure 3 3 Adjust the Rail Left Assembly to fit the measurement in step 1 Use a 7 mm open end wrench together with the screwdriver to tighten the two M4x12 screws to fix the rail length Note Using more than two screws will increase the stability of the Rack Mounting Kit 4 Place the Rail Left Assembly on the left side of the rack between the rear rack mount rail and the front rack mount rail 5 Mount the Rail Left Assembly at desired height using one M6x12 screw in front upper hole in rail only and two M6x12 screws at the backside See Figure 3 4 Installing the Rail Right Assembly Follow the instruction for left side only using the Rail Right Assembly on the right side of the rack J Step 1 Use these holes if Holes to be used if rack depth is equal rack depth is or longer than the shorter than the E Rear Rack StorageLoader StorageLoader V4 Mount Rail JAM SES Du e u m m O eee meee es pe Front Rack Mount Rail Step 3 Screw M4x12 nut and washer Step 2 Step 5 Screw M6x12 Figure 3 3 Mounting the Rack mounting kit to a rack 20 Chapter 3 Installation Figure 3 4 shows step 5 in the description Rack mounting kit mounted in rack with
30. CR Labelling of cartridges If your loader is equipped with a barcode reader and you want to use this functionality you need to attach barcode labels to the cartridges x You need to use StorageLoader specific bar code labels to ensure reliable Note functionality of the barcode reader PN Caution Cartridge labels must be oriented on the cartridges as shown in the Figure 3 10 Other orientations of the cartridge labels may interfere with the loaders operation TANDBERG DATA SS iari tandberg com LLLI NM ESL L DUUM JU LE eee In this figure the dotted rectangle show the correct placement for the cartridge labels Figure 3 10 Positioning of bar code label for LTO cartridges If you need more cartridge labels you can order more labels from your local Tandberg Data sales representative Two types of cartridge labels are available See Figure 3 11 below for part numbers DEBBIE LT Label for all LTO cartridges Part No 870222 Labels for LTO3 cartridges Part No 1015514 Labels for LTO4 cartridges Part No 1017351 Figure 3 11 Available Tandberg Data Cartridge Labels Figure 3 11 show the two Tandberg Data specific cartridge labels available It also show the corresponding part numbers needed when ordering labels They are also listed in Appendix B Spare Parts and Accessories For the cleaning cartridges use the labels starting with prefix CLN In the right most image the prefix of this type of label is CL
31. DBERG DATA zm 4 8 4 Inserting a Magazine into the Unit The right and left magazines are mirrored and can only be inserted into the correct left or right magazine bay See Figure 4 20 below 1 Enter the back of the magazine into the correct magazine bay Make sure it is in level with the loader 2 Slide the magazine carefully in until the eject spring engages 3 Push the magazine further in against the spring until the magazine is latched Figure 4 20 Push magazine until it clicks into place 4 8 5 Manual Emergency Release of Magazines In case of failure situations either in the loader itself a power loss or if you want to manually release the magazines for some other reason a manual emergency release is available To activate the emergency magazine feature you must use the special magazine release tool which is part of the accessory kit shipped together with the StorageLoader This tool must be entered through the hole marked in Figure 4 21 and Figure 4 22 Store the magazine release tool for future use Figure 4 22 shows the release tool inserted into the correct hole on the right hand side magazine bezel PN Caution The manual eject must only be used when power is turned off ex Note Store the Magazine Release Tool in a safe place for future use Insert your See next figure magazine for close up release tool here Figure 4 21 Holes used to insert release tool 44 Chapter 4 Operation and Configuration
32. Information Boxes All the Remote Management web pages show StorageLoader and drive information This information includes e StorageLoader information containing model serial number firmware version cumulative power on time and present loader activity e Drive information containing technology vendor serial number firmware version and present drive activity 48 Chapter 5 Remote Management 5 2 2 StorageLoader Start Page After successfully connecting to the StorageLoader from your browser you will see the StorageLoader Start page Figure 5 2 This contains e Choose language o The language used last time will come up as the default language at start up o The default language is English e Login for further use of Remote Management The system has two levels of login o The user name Administrator has full access level to the Hemote Management pages o The user name Operator has limited access level to the Hemote Management and cannot access the Settings and Maintenance pages By default the passwords are blank i e type in the user ID and leave the password field blank To secure your system change both passwords under Settings Personalization the first time Remote Management is used oS le http 146 58 56 1 Jj x Live Search p dh e StorageLoader die h T cb Page T i Tools TANDBERG DATA zzz Securing your Information Web Administration Login Welcome ta storageLoader Web Administration Most of th
33. Loader Start Page 5 2 3 Status Page 5 2 4 Settings Pages 5 2 5 Command Page 5 2 6 Maintenance Pages Maintenance Using the Cleaning Cartridge 6 1 1 Running an Installed Cleaning Cartridge 6 1 2 Removing the Cleaning Cartridge Embedded Diagnostics Reinstalling the Transport Lock 6 3 1 Transport Lock Installation Procedure Field Replaceable Units FRUs Updating Firmware 7 1 7 2 Updating Loader Firmware Updating Drive Firmware 7 2 1 Possible Upgrade Problems Troubleshooting How to Take Memory Dumps of the Loader Hardware checking Software checking Verifying Recent Changes Troubleshooting Matrices The Error Screen Error Codes Appendixes Appendix A Specifications A 1 Mechanical Dimensions and Weight A 2 Power Requirements 4 Indexes 19 19 19 76 A 3 Vibration Specifications A 4 Mechanical Shock Specifications A 5 Drop A 6 Climatic Specifications A 7 Noise Specification A 8 Product Reliability Appendix B Spare Parts and Accessories B 1 Spare Parts and Accessories list Appendix C Field Replacement Units FRUs C 1 FRU Filter C 2 FRU Fan C 3 FRU Power Supply C 4 FRU Magazine C 5 FRU Drive Tray Assy Appendix D Choosing Correct Firmware 76 4 1 78 78 79 79 80 80 o1 81 82 83 85 8 5 StorageLoader Installation and User Manual TANDBERG DATA ZZz Figure 2 1 Table of Figures Overview of Tandbe
34. NvnnLg where v identifies a drive unique cleaning cartridge nn is used to track individual cleaning cartridge activity for example usage and life and g is the LTO generation 25 StorageLoader Installation and User Manual TANDBERG DATA Zz 3 2 Dismounting the StorageLoader from the rack Make sure that you have disconnected all the cables before you start dismounting the StorageLoader from the rack Unscrew the M5x8 screw at the back of the rack mounting kit See Figure 3 7 Unscrew the M6x12 screws at the front of the rack Note that you only unscrew the lowest screws See Figure 3 5 and Figure 3 6 Slide the StorageLoader gently out of the rack Note that the StorageLoader s weight is 14 6kg 26 Chapter 3 Installation Operation and Configuration The Front Panel Interface FPI consists of a small LCD panel capable of displaying four lines of 20 characters each and four control buttons one near each corner of the display The buttons have soft labels in the corners of the display The figure below shows the power on screen on the panel Figure 4 1 Power on Screen 4 1 System Power On With mechanical installation and electrical connection complete turn on the main power switch At power on for the first few seconds the unit performs a sequence of diagnostic tests called Power On Self Tests POST POST also includes a loop back test of the robot cabling As the tests are completed the control panel d
35. Robot operation Menu button status Soft Label EM Line 2 Figure 4 3 The Default screen The possible robot operation statuses are shown in Table 4 1 below a Operation Status Description ENE The loader is idle Fetching The loader is moving a cartridge from a magazine slot or from the drive to the robot Stowing The loader is moving a cartridge from the robot to a magazine slot or to the drive The loader is moving the robot Table 4 1 Robot Operation Statuses 28 Chapter 4 Operation and Configuration The possible Drive Operation Statuses are shown in Table 4 2 Operation Status Description Drive Reading The drive is reading data for transfer to a host via the SCSI interface Drive Writing The drive is writing data received from a host to the tape pee The drive is erasing data from parts of or the whole of the tape Drive Cleaning A Cleaning Tape has been inserted in the Drive and the drive is using it to clean the relevant mechanical parts 10 Drive Loading A tape has been inserted in the drive The drive is in the process of mechanically loading it Drive Unloading The drive is in the process of mechanically unloading the tape 12 Drive Update The Drive has completed an internal update Ready Drive Updating The drive is in the process of an internal FW update 14 Drive Calibrating A data tape ha been inserted and loaded into the drive The drive is in the process of measuring its
36. TANDBERG DATA Zz Remove the fixing screw see figure above Withdraw the power supply and carefully unhook the connectors for power and fan see figure below before completely removing the power supply module Power connector Fan power cable Figure C 7 Fan power After removing the power supply insert the replacement unit carefully the same way reconnect the 2 cables fasten the fixing screw and re mount the back plate Then pack the defective power supply in the same box you received the replacement power supply and return it to your support center 84 Appendixes C 4 FRU Magazine LTO Magazine FRU StorageLoader 1U Partno Description ty S808738 Magazine Left LTO S808739 Magazine Right LTO See Chapter 4 7 Cartridge Handling for instructions After replacing a magazine pack the defective magazine in the same box you received the replacement magazine and return it to your StorageLoader supplier C 5 FRU Drive Tray Assy This part is drive dependent Contact your sales representative to get the correct part number Pictures shown may vary depending on product model For replacing the tape drive switch off the loader disconnect the power cord and remove these two screws and the back panel cover plate D LL Po a s summ d AS 1 LU ee a Figure C 8 Replacing the tape drive For newer loaders you must also remove four screws under the loader You now have ac
37. TANDBERG DATA zzz Securing your Information Installation and User Manual StorageLoader Revision 7 December 2008 Part no 433061 Tandberg Data ASA www tandbergdata com This publication may describe designs for which patents are granted or pending By publishing this information Tandberg Data ASA conveys no license under any patent or any other rights Every effort has been made to avoid errors in text and diagrams However Tandberg Data ASA assumes no responsibility for any errors which may appear in this publication lt is the policy of Tandberg Data ASA to improve products as new techniques and components become available Tandberg Data ASA therefore reserves the right to change specifications at any time We would appreciate any comments on this publication Table of Contents 1 About This Guide 1 1 Explanation of Symbols and Notes 1 2 Related Documentation 2 General Information 2 1 Product Description 3 4 4 4 4 4 4 3 2 1 1 Front Panel 2 1 2 Rear Panel _ Installation NO 1 3 4 D OD Performing the Installation 3 1 1 Step 1 Unpacking the StorageLoader Step 2 Installing the StorageLoader in a Rack Step 3 Connecting Power Cable Step 4 Removing the Transport Lock Step 5 Running Power On Selftest Step 6 Setting the SCSI ID SCSI only Step 7 Connecting the SCSI Bus Cable SCSI only Step 8 Connecting the SAS
38. V 2A H fuse and the AC power cord connection are combined in one common unit SCSI Interface Connectors SCSI only The StorageLoader has two shielded 68 pin HD SCSI connectors on the rear panel The connectors are used for connecting the tape drive to a SCSI bus These connectors can link to the following e A shielded male HD SCSI cable e A shielded male HD SCSI terminator SAS Interface Connector SAS only The StorageLoader has a SFF 8088 External mini SAS connector on the rear panel The connector is used for connecting the tape drive to a host or hub Ethernet Port This port is for the Remote Management system and allows you to connect the StorageLoader to a 10 100 BaseT Ethernet network Back Panel Cover Plate Removing the Back Panel Cover Plate gives you access to all the field replaceable units located at the back of the StorageLoader 16 Chapter 2 General Information Installation This chapter provides step by step instructions on how to properly prepare and install the Tandberg Data StorageLoader READ ME FIRST CAUTION YOU MUST REMOVE THE ROBOT TRANSPORT LOCK WHEN POWERING UP THE UNIT FOR THE FIRST TIME OR IT WILL NOT OPERATE SEE THE PROCEDURE ON THE FOLLOWING PAGES 3 1 Performing the Installation To install the StorageLoader complete the following steps 3 1 1 Step 1 Unpacking the StorageLoader Carefully unpack the unit from the shipping container Save the container and pa
39. V is the minor revision The next two lines give more detailed error information There are two option buttons Details and Actions Pressing the Details button gives access to a multi page error description text Pressing Action gives access to a set of actions that can be taken to recover from the error An example of pressing Details and continuing with pressing More is shown in Figure 8 2 and Figure 8 3 70 Chapter 8 Troubleshooting Figure 8 2 Example of detailed information Figure 8 3 Example of further detailed information In this example pressing the Back button twice takes you back to the Error Code Page see Figure 8 1 where you can press Actions to go to the Actions menu Figure 8 4 shows an example of pressing Actions Pressing the buttons next to the up down arrows on the screen gives you access to other action options Figure 8 4 Example of action In Figure 8 4 you have been prompted to reboot the Loader Pressing Select will result in the warning message shown in Figure 8 5 Press OK to execute the reboot Figure 8 5 Warning message concerning reboot When an error condition occurs identify the problem using the displayed error codes and follow the suggested actions The error codes are listed in Chapter 8 7 Error Codes 71 StorageLoader Installation and User Manual TANDBERG DATA Zz 8 7 Error Codes The following table list the error codes in numerical seq
40. ageLoader Installation and User Manual TANDBERG DATA Zz
41. ages with Solutions ccccccceeeeeeeeeeeeeeeeeeaeeeeeeeeeeesaeaeeeeeeeeeaaaneeeeeeessaeaes 68 Table 8 8 Troubleshooting Matrix Write or Read Issues with Solution cccccccseececeeeeeeeeeeaeeeeeeaeeseeeeseeseeesseaeeeessaaeeeessaaaees 69 Table 8 9 Troubleshooting Matrix Errors Displayed on Front Panel with Solution ccccccssseececeseeeeeeeeseeeeseeeeeeseeaeeeessaaaees 69 Table 8 10 Troubleshooting Matrix Remote Management with Solution cccccseeccceceeeeeeeceeeeeeeeseeeeeeeaeeeeeesseeeeeeseaeeeeessaaees 70 Table 8 11 Troubleshooting Matrix Forgot Password with Solution essseessesssseseeeeeeenn nennen nnns 70 Tables 12 Error Codes Suggested ACONS oa 92 5 8 9 aee he aped aoc rein tie eei oo es eee etc edie aee awed da diet 73 Table A 1 StorageLoader Mechanical Dimensions and Weight cccccccccseeeeeeeeeeeeeecaeeeeeeseeeeeeesaeseeesseeeeeeseaeeeessaeeeeessaaaes 75 Table AZ Power Ttedulremielll c2 nsi E OR Shoe Pose Oo eben EROS Rea Ote Osee dei dde beta dian o tet bod pa Radius breed 76 Table A 3 StorageLoader Sinusoidal Sweep level S cccccccccseeeeceeeeccaeeeeeceeeeesaeeeeeeeeeeeseeeeeeeeeesseeaeeeeeeeeeaeaeeeeeeeesaaaaeeeeeesssagees 76 Table A 4 StorageLoader random vibration levels ccccccssssececcseeeeeccaeeeeeccaeeeeeecaueeeeecaeueeeesseeeeesseuseeesseaeceesaeaecessaaeeeesaaaeees 77 Table A 5 StorageLoader mechanical shock levels
42. aintenance Pages Diagnostics e Clean the drive by importing a cleaning cartridge e f you choose dentify loader the front panel display light will toggle on and off for 15 seconds This makes it easy to verify that you are connected to the correct loader if several loaders are stacked e Test robotics by moving cartridges e Test robotics without moving cartridges Debugging e Memory dump will download a snapshot of the system memory of the loader or of the tape drive to a file that can be sent to Tandberg Data s service for diagnostic purposes e Perform a system reset e Media log displays a log of all cartridge movements and a map of the current cartridge locations Firmware Upgrade e Perform upgrade on the StorageLoader firmware See Chapter 7 Updating Firmware 53 StorageLoader Installation and User Manual TANDBERG DATA Zz Maintenance 6 1 Using the Cleaning Cartridge The cleaning cartridge is similar in size and shape to the regular LTO data cartridge If your StorageLoader has a barcode reader put a cleaning cartridge barcode label on the cartridge before using it iA Note This label has a six digit ID where the three first digits are CLN A cleaning occurs whenever a cleaning cartridge is loaded into the drive Before cleaning you must install the cartridge into the magazine correctly The cleaning cartridge may be inserted in any magazine slot mA Kista The only absolute authority on C
43. available from the drive this entry displays number of hours since the drive was last cleaned Table 4 13 Statistics Menu Items 38 Chapter 4 Operation and Configuration 4 6 Utilities Menu The Utilities Menu Items are listed in Table 4 14 below temname Description O Displays a set of maintenance functions Displays a list of exercise test programs Set Password Table 4 14 Utilities Menu Items 4 6 1 The Maintenance Menus Itemname Description O Prepare to Ship When selected the robotics will be positioned for installation of the locking screw It will eject the Right magazine to facilitate the installation It will also eject the left magazine if it contains one or more cartridges The Loader cannot be safely shipped with cartridges in the magazines This option must be executed before the loader is prepared for transport by inserting the Locking Pin See Chapter 3 1 Performing the Installation and 6 3 Reinstalling the Transport Lock Clean Drive Performs a drive clean provided a slot is reserved for a cleaning tape and a Cleaning tape is present Restore default sets the loader settings to their factory default values Reset Web Deletes the web passwords This is useful when the password is lost Password Performs a hard reset of the loader Table 4 15 Maintenance Menu Items 4 6 2 The Diagnostics Menu ltemname Description
44. ccceseeeeeceeeeescueeeeecueeeeesseueceesaeaeeeesaeaeeeessaaseeesseaeeeessaaeceessaaeseesaaaees 38 Table 4 19 5lalistics VENUS eoe pede enn eroi eet uda esi utu ceteris netstat ove eee bere oe ee bee o elt ng etes uiui eu Se vet eundo 38 Table 4 14 ties Meng tig aca od atado paese aaa ore peo e ra Ra neg Raro Mete Gori ima photo ciii diu 39 Table 15 Maintenance Menu enS oues ca ctecacs saute inet aa ae Dios bosn uit ede uai deoa etai etus ione tede si TEAR aer icm nhe de adde d ox 39 tables 16 Diagnostics MENU ERE oc 39 Tabled Al 7 Senin aSS WON ES E EET E E 40 Table 8 1 Troubleshooting Matrix Power WIITTSOlUOFL uide ct etre cesses ru eee ue reper E Dove ee cvv e ever nec oe me apice ge eos puer es 64 Table 8 2 Troubleshooting Matrix Cartridge Movement with Solution cccccceecccceeeceeeeeeeeeeseeeeeeeeeeeeseeeeeceeessssaeeeeeeeeeesaeaes 65 Table 8 3 Troubleshooting Matrix Media with Solution lsssssessssssseseseesene eene nnne nnns nnn nnn nns 66 Table 8 4 Troubleshooting Matrix SCSI with Solution seeesisssssssssssssssssseeee nennen nennen nennen nhan n nnn nsns nnns 67 Table 8 5 Troubleshooting Matrix StorageLoader Performance with Solution ssessssesesseeeeenreeeen 68 Table 8 6 Troubleshooting Matrix Cleaning with Solution lessseessssssesseseeeeeenneeenn nennen nennen nnne nnn nnns 68 Table 8 7 Troubleshooting Matrix LED Error Mess
45. cess to the rear of the tape drive and can dismount the SCSI cable the ADI cable and the power cable ADI Cable SCSI cable Ir AT 3 1 N ARARA NS 1 UNI amp E i N j P 4 er i j ua Wi a N LAN ARM m s E WE NUNNNAN NREL Pe he x D i a Mi M M hH WUR DGA TA m ib TBI S s n r k ae Am ei vw Figure C 9 Rear of the tape drive Release the tape drive by pushing the spring See arrow against the gripper plate and pulling the drive carefully backwards 85 StorageLoader Installation and User Manual TANDBERG DATA Zz A SEAIA oii Figure C 10 Releasing the tape drive After removing the defective drive the drive mounting brackets on both sides of the drive must be removed from the drive since these will be used for mounting the replacement drive The drive mounting brackets are fastened with two screws each The replacement drive comes with a front bezel which is snapped onto the front of the drive Remove the front bezel and keep it for use when returning the defective drive When fastening the drive mounting brackets to the replacement drive have the drive and the brackets laying on a level surface to ensure the brackets are aligned with the bottom of the drive Fasten the brackets with two screws each Insert the replacement drive carefully into the loader the same way it was removed reconnect the 3 cables and re mount the back plate Snap the front bezel that was remov
46. cking materials in case you need to transport the StorageLoader in the future The packaging is specifically designed for the loader to ensure it is not damaged during transportation Review the contents of the shipping container to be sure that all parts were included in the shipment A standard package for the StorageLoader consists of the following items e A factory assembled StorageLoader unit containing two cartridge magazines e An Accessory Kit containing e 1 Printed copy of the Quick Installation Guide e 1 Warranty Registration Card 17 StorageLoader Installation and User Manual TANDBERG DATA Zz e 2 Line Power Cords one for USA Japan and one for European power outlets e 1 SCSI Interface Cable e 1 SCSI Terminator LVD SE EXT Male e 1 Ethernet cable e Tool for Emergency Magazine Release e 30 StorageLoader specific Bar code labels e A Rack Mounting Kit e Left and Right Rail Assembly e Screw M6x12 6 pieces e Screw M5x8 1 piece T Mons There will be variations of this list 3 1 2 Step 2 Installing the StorageLoader in a Rack The StorageLoader is designed for use in 19 rack system using 1U of rack space The length of the power cord and the SCSI cable may restrict the placement Attention The StorageLoader is designed to operate in a horizontal position Do not attempt to operate the StorageLoader in any other position than horizontally Also make sure that e he airflow around the front and back of the StorageLoader is
47. d that the SCSI HBA is set for multiple LUNs Depending on other devices attached to the same SCSI bus and their SCSI IDs you may need to change the SCSI ID of the tape drive before you can use the autoloader SCSI only Verify that the system recognizes the tape drive and the loader during the boot process Verify that the SCSI SAS host adapter recognizes the tape drive during its initialization Verify that the status on the loader s front panel interface is OK Verify that the power cable is inserted correctly Chapter 8 Troubleshooting 6 Verify that the SCSI cables are properly connected at both ends Check that the cables are not damaged and verify the lengths of your SCSI cabling The length of the internal SCSI cabling inside the loader is 15cm This length must be included in any calculation of cable length 7 Verify that the SCSI bus is properly terminated Only the devices physically at the beginning and end of the cable must be terminated 8 3 Software checking 1 Verify that the controller can see all devices during boot sequence If not enter HBA bios Host Bus Adapter and check that LUN scanning is enabled It might be disabled by default Verify that the operating system can see all devices both robotics and tape drives Verify that drivers are loaded properly Some applications use their own drivers so the device should appear unknown in the device manager Drivers from the hardware vendor should no
48. devices 11 StorageLoader Installation and User Manual TANDBERG DATA Zz IMPORTANT Heview the READ ME FIRST caution at the beginning of Chapter 3 before you power up the unit for the first time Capacity and data transfer rates are drive dependant Please refer to Tandberg ex Note Data web site www tandbergdata com for related documentation and data sheets with specifications 2 1 Product Description The StorageLoader has several features designed to increase the ease of use and utility of the product such as e Two removable magazines allow for easy management of data sets or archival storage For the StorageLoader each magazine has room for four cartridges e Amenu driven Front Panel Interface FPI with backlit LCD provides easy control for configuration and diagnostic activities e An Ethernet connection allows for remote management by an operator using a standard web browser The remote operator can do most of the operations that can be done through the front panel interface such as monitoring the loader s status and downloading statistical and diagnostic information For information on the installed tape drive see the tape drive manuals referred to in Chapter 1 2 1 1 Front Panel The Front Panel includes the Front Panel Interface FPI with LCD display four control buttons two LED indicators and a standby switch The bezels of the two magazines are also visible from the front Two LED Magazine
49. e StorageLoader is powered on and the system is restarted make sure that the SCSI bus is properly terminated If the StorageLoader terminates the SCSI bus connect the terminator from the accessory kit box on one of the SCSI connectors on the back plane 5 Make sure that LUN scanning is enabled in the servers BIOS 23 StorageLoader Installation and User Manual TANDBERG DATA Connecting the SCSI bus cable 1 On the rear of the StorageLoader attach the device connector of the SCSI cable to one of the SCSI connectors see Figure 2 5 Secure the cable with the thumbscrews on the connector Connect the other end of the SCSI cable to the appropriate SCSI adapter on your system and fasten it with the thumbscrews 4 Ifthe StorageLoader is the last device on the SCSI bus install a SCSI bus terminator to the free SCSI connector on the StorageLoader Make sure that the terminator is of the correct type for your SCSI system 5 Itis possible to daisy chain several SCSI devices on the SCSI bus If you do the terminator must be connected to the last device on the bus Note that there are limitations to the SCSI cable length 6 Do not connect this device to a SCSI raid controller bus 3 1 8 Step 8 Connecting the SAS cable SAS only If your StorageLoader has a tape drive with SAS interface connect the SAS cable to the tape drive The drive side SAS connector is a SFF 8088 External mini SAS connector Attach the other end of the cable to
50. e following steps to perform this test 1 Use the power cables from the accessories included in the shipment Make sure you select the power cord suited for your power system 2 Plug the power cable into the rear of the StorageLoader see Figure 3 8 Plug the other end of the cable into a properly grounded electrical outlet 3 Turn on the StorageLoader by switching the Power Switch to 1 If the transport lock is present the loader will detect this and instruct the user to remove it see the next step Step 4 Removing the Transport Lock Figure 3 8 Main Power switch fuse holder and power cord connection Reliable earthing depends on earthing in the AC electrical outlet in which the StorageLoader s power cable is connected Adding the StorageLoader to an ex Note existing rack installation can cause a leaking current fault condition because of the summation of the leaking currents For security a 250V 2A H fuse is located near the power switch 3 1 4 Step 4 Removing the Transport Lock The robot mechanism is protected from damage during shipment with a screw holding the robotics in a locked position This locking screw is marked with a red plastic tab protruding between the right magazine and the front panel assembly See Figure 3 9 This locking screw must be removed before the StorageLoader can operate normally Figure 3 9 Robotics lock marked with red plastic tab The locking screw will be detected
51. e operations that can be performed fram the front panel can also be performed remotely from these pages See vendors website for more information For further assistance please contact technical Support See our website www tandbergdata com for more information Choose language English To choose a language please select an option fram the drop down menu Change Login Login Login with the user name Administrator or perator to gain access to your Storagel oader Figure 5 2 Remote Management Start Page T Note StorageLoader network traffic is not encrypted so anyone with physical access to the network path will be able to access the information with a packet sniffer Passwords however are encrypted It is not possible to reach the plaintext password but it is possible to sniff the challenge key and use it to gain access The system is therefore not safer than the network it is using If you need high security make sure packets to and from the StorageLoader do not leave the secure network and employ separate encryption when traffic traverses insecure networks 49 StorageLoader Installation and User Manual TANDBERG DATA 5 2 3 Status Page The StorageLoader Status page is illustrated in Figure 5 3 below 8f x fi QE B TANDBERG DATA zzz Securing your Information Status Loader information Settings Model StorageLoader 1U Command Serial number Maintenance i AABSZEADDO182 Firmware
52. ect Switch to your left and orientation arrow pointing from you On the right side all the way in front is a small door that can be opened by sliding a door against you Inside the cartridge you should see a metal pin The pin shall be parallel with the cartridge front and is held in place by to metal grippers at each end top and bottom of the cartridge The media should be attached to this pin You see only the top and bottom part of the pin If the pin is missing loose or damaged the tape will be damaged and rejected from the drive Table 8 2 Troubleshooting Matrix Cartridge Movement with Solution 65 StorageLoader Installation and User Manual TANDBERG DATA PROBLEM SOLUTION Media Media barcode labels Data cartridge incompatible with drive Cannot write to or read from tape Make sure the barcode labels are applied in the correct orientation on the cartridge See Chapter 3 1 11 Step 11 BCR Labelling of cartridges Make sure there are no wrinkles or damages on the label Make sure that StorageLoader specific labels are used e f all of the above are OK replace the label with a new one e f problem continues contact your service representative Make sure you are using a data cartridge that is compatible with the drive See the tape drive s reference manuals for details e The SW backup application detects if an incompatible data cartridge is used and communicates this to the user e Remove the ca
53. ed from the replacement drive onto the front of the defective drive Then pack the defective drive in the same box you received the replacement drive and return it to your support center 86 Appendixes Appendix D Choosing Correct Firmware In order to upgrade your StorageLoader firmware you need to find the Firmware Part Number The part number is attainable from the Front Panel Interface display or the Product Label 1 Follow either step a or b below a Onthe Front Panel Interface access Menu gt View Data gt Storage Loader Info gt Loader FW Part No Write down your 6 digit Firmware Part Number b Locate the Product Label on the topcover or at the rear of the StorageLoader Write down your 6 digit Firmware Part Number as illustrated in the image below TANDBERG DATA ZEEES StorageLoader 1U LTO Black TD Logo with BCR RoHS Securing your information ee HU 0 MFG DATE 3107 AA31JA008 MADE IN CHINA Oed LE 200267 0202 FE CE ICES 003 CH Mains In 100 240V AC 50 60Hz 0 5 0 3A Patents pending 2 Use the table below to choose firmware file to download according to your Firmware Part Number Firmware Part Number Firmware file to download 800256 S1ulto_std_d Oxxx zip 800267 siulto std e Oxxx zip 800352 S1ulto_std__g Oxxx zip 87 StorageLoader Installation and User Manual TANDBERG DATA Zz Notes Partno 433061 Tandberg Data ASA Revision 7 www tandbergdata com December 2008 89 Stor
54. edefined options showed one at the time The user can scroll through a set of options one at a time by using the left and right arrows a and v Only one option is shown at a time In the example above the user can select either Enabled or Disabled mode This kind of menu also has a Cancel function 4 2 3 Messages Messages may inform the operator about situations that arise during operation like error conditions and situations where a process requires operator approval or intervention to continue An example of the latter is when the Loader detects a wrong type of magazine The loader will eject that magazine and show the message Left or right magazine is the wrong type This message is removed by inserting a correct type magazine 4 2 4 Status and Information Some of the menus dialogs and messages provide status and information in the form of one or two word messages that appear within the display An example is the default screen shown in Figure 4 10 It has a navigation button Menu but it displays the cartridge map 3 5 7 as the major menu text the robot status Idle and the Drive Operation Status Drive Empty For list of statuses see Table 4 1 and Table 4 2 Figure 4 10 A default screen Another example is the Message being displayed while a Diagnostics self test is running This message shows the progress of the self test in the form of a loop counter and also shows the robotics
55. eeeeeaeaaeeeeeeseaeaeeeeeessaaaaeeeeseeesaaegeeess 21 Figure 3 8 Main Power switch fuse holder and power cord connection eeessssssssssssssssseeeen enne 22 Figure 3 9 Robotics lock marked with red plastic tab cccccccccccssesssseeecceseeussececessuensseceeeesseauscesseessuausceeeeessuensseseeessueagseeess 22 Figure 3 10 Positioning of bar code label for LTO cartridges ccccccccceccceeeeeeeeeeeeeeeesceeeeeeseaeaaeeeeeessaauaeeeeeessaaaeeeeeseeeaasseeess 25 Figure 3 11 Available Tandberg Data Cartridge Labels cccccccccceeeeeeeeeceeaeeesseeseeeeeeeeeeeeeesaaaaeesaaeeeeeeeeeeeeeeeseaaaaegseseeeeneeess 25 Figure d 12 POWEF OM SCIEOLT c ome sie see et eost dette touc taac ns bec ta srt Rec oc UD deci pte iem odes cse Aves se m D M pte EM UD rae cueE a 27 Figure 4 2 Snapshot while running Inventory sseeeseeessssssessssseseeseee enne nennen nennen ennemi nnn nnns nene nnn nnns sene rn nennen nnns 27 Figured 93 THIS Default Sree sis oua fepe erste bette pini oues eius enti unten oe enfe Grund batis Belen Rai e eau oet n bem 28 Figure 4 4 Standard dMebuEayoUE saa tei eotutede E Quo osa avus v dE E du era Vent er duc apre esit de o D ES 30 Figure 4 5 The Complete Menu Tree for the front panel interface sse 31 PIGUIE 456 Standard Dialog E V IO UE UL S IEEE 32 Figure 4 7 Dialog layout entering discrete Values ssussbeune ben dusqcpssiuc aie pereo eva adie
56. emove cartridges When inserting cartridges be sure that the slot you intend to use is not already reserved by the software application for a cartridge in the drive The best way to avoid conflicts is to unload the cartridge from the drive either through your software application or by using the Unload from drive option in the main menu 4 8 1 Removing the Magazine from the Unit The following illustration shows the correct way to remove the magazine from its bay Before you can remove a magazine the loader must be idle When the loader is idle press the Menu button and select the Eject Magazine option from the Main Menu A You cannot remove the magazine if the unit is password protected or locked by Note host software through a Prevent Medium Removal SCSI SAS command The screen as shown in Figure 4 14 appears identifying the magazine Figure 4 14 Remove Magazine 41 StorageLoader Installation and User Manual TANDBERG DATA zm Scroll to select left right or both magazine s using the up and down button arrows a and v Press Select to eject The selected magazine will pop out 2 to 3 cm See Figure 4 15 The display will show a message telling that the magazine or magazines is are ejected If only one magazine is ejected the display indicates a button to push to eject the other magazine Figure 4 15 Magazine Eject With one hand grip the handle on the outer side of the magazine bezel and hold the o
57. er AT3200 1R LTO2 otorageLoader Loader product ID Current HW FW Product Id otorageLoader TANDBERG Can only be enabled if a barcode scanner is installed Table 4 10 StorageLoader Info Menu 4 5 2 Drive Info An overview of the possible values for each Drive setting is listed in Table 4 11 The different drive types used in the StorageLoader may not provide all the information contained in Table 4 11 below If an unavailable entry is selected the string Data Unavailable is displayed Itemname Legal values Default value Table 4 11 Drive Info Menu 37 StorageLoader Installation and User Manual TANDBERG DATA ZZz 4 5 3 Remote Management Info The Remote Management Interface RMI settings info is listed in Table 4 12 This menu tree is the place to find the currently allocated dynamic IP address default gateway and network mask when running in DHCP mode The MAC address of the Loader is also shown here ltemname Legal values Default value Table 4 12 Remote Management Info Menu 4 5 4 Statistics ltemname Description Fetch Statistics When selected the operator can scroll through the fetch count and fetch retries for the drive and all magazine slots otow Statistics When selected the operator can scroll through the stow count and stow retries for the drive and all magazine slots Displays Power On Hours for the loader Time since clean If
58. er Installation and User Manual TANDBERG DATA zz PROBLEM SOLUTION StorageLoader Performance The Check the network bandwidth from the host system If you are backing up data StorageLoader is over a network consider comparing to a local only backup not efficiently Verify that the host application and the device drivers are installed with the backing up data most recent patches to support the tape drive and the loader Make sure that you don t have any bottlenecks in the path between the tape drive and the SAS host controller If you use SAS extenders make sure that the extenders have the same or higher maximum speed than the tape drive and host controller Connect the loader to an LVD SCSI bus and make sure there are no SE devices on the same bus otherwise this will cause the entire bus to negotiate down to SE speed Clean the tape drive See the installation and user guide Chapter 6 1 Using the Cleaning Cartridge Try a new cartridge A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries Backing up compressed data lowers performance Check the size of the files Small file size can impact performance Table 8 5 Troubleshooting Matrix StorageLoader Performance with Solution PROBLEM SOLUTION Cannot load the Make sure there is no cartridge present in the drive before you load a cleaning cleaning Cartridge cartridge Make sure the cleaning cartridge has not expi
59. est eoo ey enthielt open e Senn Dose uere bey 32 Figure 4 95 SIoEdialog IayOLL c s 2525 52099206985 0056 a0 Cac UPUD i400 100 LR OUS Said o HOO RUE IM HDI MILLE E PURUS OE teas 33 Figure 4 9 Predefined options showed one at the time cccccccccceeseeeeeceeeeeeeeeeeeeeausaeeeeeeeeaeaaeeeeeeesaaaeeeeeeesaeegeeeeeeeesaasaeeees 33 Fio re4 10 A delault Screen irera a E E AE toda en udin 33 gie ST zen ber i WM Mor le 1G DIVE nia e A e a ea a a e E a a ai 40 Figare 4t2Unoad Tom DIVES neira E A E a och deeet 41 Figure 4 19 Empty Brive Messadgg u cusone eere eae ee e ba rat E ER ie i RM eI EP ERU erii e cete eas arraian s dis 41 Figure 4014s REMOVE MAGE ZING a ictecnnscsansna ne aE Ups ER o Ri eu PNE ane SPI Ne FUN RECLAMO NT E een M Eu MET MexU E NN Er eM pH A LINE 41 Figure 195 Magazilie OCI seat vastare ero E Qao a pde Re ond Scio o ase Aram aa dueuecedeameda die DP DE 42 Figure 4 16 Removing the magazine from the loader seeeeessseeeseessessseeeeeeeneeeeene nenne nennen nnn nnne nenne nennt nenne nnns 42 Figure 4 17 Gently push the cartridge into the magazine slot ccccccccccccccceaeeeseeeeeeeeeeeeeeeeeeeaaaaeesseeeeeeeeeeeeeseseaaaaasseeeeeeeeeess 43 Figure 4 18 Push the release knob towards the cartridge to eject ssssssssssssssssseeenneeneemeenee nenne 43 Figure 4 19 Cartridge position after manual release from magazine slot sssssssssssssssseeeeeeeenmenennnee
60. et Wait at least 30 seconds for the RMI to initialize Power cycle the loader by turning off and on the main power switch on the rear of the loader Wait at least 30 seconds for the RMI to initialize Contact your service representative Table 8 10 Troubleshooting Matrix Remote Management with Solution PROBLEM SOLUTION Forgot password Forgot password The RMI password can be cleared from the front panel interface on RMI Forgot password Look up the RMI IP address from the front panel menu view data menu on Front Panel Connect the RMI interface and perform a memory dump of the loader see user Interface FPI and installation guide for details e Send the memdump to your Service representative The FPI password can be decoded from the memdump by using a special SW Contact your service representative if the RMI password is forgotten Table 8 11 Troubleshooting Matrix Forgot Password with Solution 8 6 The Error Screen When the StorageLoader detects an error condition the amber Fault LED is illuminated and one of the error screens appears on the front panel Figure 8 1 illustrates how the StorageLoader reports error conditions on the front panel display Figure 8 1 Error Code Page The top line shows an Error code in the following format XXXX YYRRVV where XXXX is the error number yy is the internal loader error code and RRVV is the FW revision numbers RR is the major revision and V
61. f however 2 is selected only values between 0 and 5 are available in the second digit If a value between 0 and 4 is selected for the second digit 0 to 9 is available for the third but if 5 is selected for the second digit only 0 to 5 is available for the third one e lf the user selects the value 199 in one group in the dialog above then presses the Next Digit button until the 1 in 199 is selected and increments it to 2 so the group shows 299 Since this is an illegal value when the user press or OK to leave the group the value is changed to 255 and the focus is repositioned to the 2 in the first position of the group 32 Chapter 4 Operation and Configuration Dialogs Predefined Options The second form of dialog allows the operator to select between a predefined set of options which can be shown on screen simultaneously as when selecting a magazine slot number To select a cartridge and move it from a magazine slot to the drive or vice versa a slightly different dialog is used See Figure 4 8 Figure 4 8 Slot dialog layout Here the right and left arrows a and w select the digit to load from OK accepts the cartridge selected and Cancel aborts the operation Figure 4 9 shows the third form Here the operator can select predefined options that can be shown only one at a time Figure 4 9 Pr
62. figuration describes how to use the front panel interface how to configure the device and how to handle the cartridges and magazines Remote Management describes the functionality of the Remote Management via the Ethernet Maintenance describes cleaning and how to prepare the StorageLoader for shipping Updating Firmware describes the procedures of upgrading StorageLoader and Drive Troubleshooting lists possible areas to investigate if you are having problems with the otorageLoader opecifications ists the specification data for the Tandberg Data StorageLoader 1U opare Parts and Accessories lists all accessories and spare parts with part number Field Replacement Units FRUs describes how to do replacements Choosing Correct Firmware describes how to find correct firmware file for upgrading your StorageLoader 9 StorageLoader Installation and User Manual TANDBERG DATA 1 1 Explanation of Symbols and Notes To highlight important information the following symbols appear throughout this document PN Caution Indicates a situation that may cause possible damage to equipment loss of data or interference with other equipment A Warni Indicates a potentially hazardous situation which if not avoided could result in A death or bodily injury TK Note Indicates information intended to help you make better use of your system 1 2 Related Documentation Related publications available from Tandberg Data ASA PatNo
63. gazine is removed Standby Switch A switch on the front panel provides a standby mode If the switch is pushed when the loader is active the loader will complete the current operation and go off line and enter standby mode see more details in Chapter 4 9 Standby Functionality Magazine Front Bezel The front bezel of the magazines is visible from the front All magazine handling is described in detail in Chapter 4 8 Magazine Handling 13 StorageLoader Installation and User Manual TANDBERG DATA Internal Components The StorageLoader features the main internal components shown in the figure below Robotics module Right magazine Front panel Figure 2 3 Internal components of the StorageLoader Tape Drive The StorageLoader is equipped with one tape drive which is located in the centre in the back of the loader The drive is a field replaceable unit FRU that can be removed replaced while the loader is mounted in a rack See Appendix C Field Replacement Units FRUs Robotics Module The robotic cartridge handling mechanism moves cartridges between the cartridge slots in the two magazines and the tape drive Barcode Reader The barcode reader is standard and an optional part on some models When mounted it is integrated in the Robotics Module Please note that StorageLoader specific barcode labels need to be used to achieve correct operation of the barcode reader 14 Chapter 2 General Information
64. isplays a sign on message see Figure 4 1 After successful completion of the POST sequence the loader will respond to SCSI SAS selections Then the system starts a series of initialization functions a process that consists of robot calibration operation and cartridge inventory of magazines and drive If a barcode reader is installed and enabled the barcode labels on the cartridges will be read when running inventory During these operations the loader will continuously show the map status on the screen see Figure 4 2 The status of all magazine slots and the drive are initially unknown and a is displayed for each slot As the robot searches the magazine slots for cartridges during Inventory the display is updated Figure 4 2 Snapshot while running Inventory 27 StorageLoader Installation and User Manual TANDBERG DATA Zz Once the unit has completed the initialization processes the Default screen as shown in Figure 4 3 appears and the loader is ready for SCSI SAS commands The Map of the cartridges has the following symbols 1 A when status is unknown and Inventory is still running 2 Anumber indicates a slot occupied by a cartridge To cartridge slot numbering is shown in Figure 2 3 3 Underscore line _ indicates an empty slot 4 C indicates that a Cleaning Cartridge occupies the slot The line below the map on the default screen gives the drive status The drive status displayed is drive dependent
65. leaning Tapes is the drive The drive will start a cleaning operation whenever a tape recognized as a cleaning tape is inserted The Loader has no way to recognizing a cleaning tape by itself It may be mislead by a wrong label on a data tape by a data tape inserted in a designated Cleaning Slot or by the operator 6 1 1 Running an Installed Cleaning Cartridge 1 55 Install a cleaning cartridge in a magazine slot in the loader If a Cleaning Slot is defined this slot should be used Select Clean Drive from the Maintenance section of the Utilities menu This will cause the loader to search for a cleaning cartridge in the following sequence a a cartridge reported to be a cleaning cartridge by the drive b a cartridge with a bar code label indicating that it is a cleaning cartridge c a cartridge in the slot defined as the cleaning slot NOTE If all of the above fails the loader will display a dialog asking the operator for the slot to fetch the cleaning cartridge from While the cleaning operation is on going the display shows the drive status Drive Cleaning When the operation is completed the cartridge is automatically moved back to the slot from where it was fetched StorageLoader Installation and User Manual TANDBERG DATA Zz If a data tape is erroneously inserted via the loader Clean Now menu this is detected by the loader when the drive identifies it as a non cleaning tape The cartridge is returned to its original
66. ment Access Control 4 5 View Data Menu To enter this menu scroll to the View Data item in the main menu and press the Select button See Table 4 9 The loader will remain in its ready state when this menu is selected The View Data menu contains the values assigned during device setup see Setup Menu but also statistical data related to the drive and the robotics The view only fields display data that can be changed from the Setup menu only If you select the Change button and the robot is idle a dialog appears where the value may be changed This requires entry of password if the Loader Password system is enabled ItemName Description O Z o S StorageLoader info This menu item gives access to the StorageLoader view menu Drive info This menu item gives access to the Drive view menu Remote man Info This menu gives access to the Selected IP addresses and masks This menu also shows the MAC address of the unit Statistics This menu item gives access to the Loaders view menus internal count and statistics values Table 4 9 View Data Menu 4 5 1 StorageLoader Info An overview of the possible values for each StorageLoader setting is listed in Table 4 10 below 36 Chapter 4 Operation and Configuration ItemName Legal Values Default value Loader Serial No Loader Serial number pe Loader Slots State View status for each loader slot Not applicable Loader personality AT1280 1R VS160 otorageLoad
67. n will take effect at next system reset ex Not Please verify that the chosen settings are correct and consistent before resetting dd the loader Any mistakes will have to be corrected via the front panel 51 StorageLoader Installation and User Manual TANDBERG DATA Zz SCSI ID SCSI only On this page it is possible to change the SCSI ID on your drive See details in Chapter 4 4 2 SCSI SAS Setup Cleaning Options By defining a cleaning slot the StorageLoader will regard the cartridge in this slot as the cleaning cartridge unless e another cartridge has previously been reported to be a cleaning cartridge by the drive or e the loader contains a cartridge with a bar code label indicating that it is a cleaning cartridge 5 2 5 Command Page On this page it is possible to move cartridges between magazine slots and drive All cartridges in the StorageLoader will be found in a pull down list sorted by location The other pull down list shows the empty locations where it is possible to move the cartridge to EE E TANDBERG DATA Securing your Information Command Status Loader information Settings Model StorageLoader 1L Command 3 5 o4 n Serial number Maintenance 4 AA amp SZEADOU128z Firmware wersion 03 75 Power an 118 d 18 h 35 m Loader activity Idle Drive 1 information Drive type Move tape Ultrium 3 SCSI Wendor From Choose slot or drive E to Choose slot or drive E HE u Serial numbe
68. nect the StorageLoader to the network 2 Configure network a If you want to use a static IP address use the front panel to enter a valid static IP configuration see Chapter 4 4 3 Remote Management setup b If you want to configure the network subsystem dynamically from the front panel set Setup Remote management Set IP address mode to DHCP mode 3 Via the front panel first set Setup gt Remote management Access control Allow remote management to Not allowed and select OK Then set the same value to Allowed and select OK This will restart the networking subsystem Getting a new IP address may take some time if the StorageLoader is in DHCP mode 4 Check the IP address via the front panel by accessing either View Data Remote man info Static IP address or View Data Remote man info gt Dynamic IP address depending on whether the StorageLoader is in static or dynamic IP address mode 5 2 Hemote management web pages Most of the operations you can perform from the front panel can also be performed remotely using Web Administration The Remote Management interface provides access to loader and drive status and statistical operation information The Web pages include a navigation menu making it easy to use see Figure 5 1 Status Settings Personalization Network SCSI ID Cleaning options Command Maintenance Diagnostics Debugging FW upgrade Figure 5 1 Navigation Menu 5 2 1
69. nenetsdass 57 Feld Replaeceable DPils esea ean a A ASEE ra C eire RR ae Hd ded Edi E 58 EAC OCS EA EEEE E ETE Tm Em 70 Example Of detailed IMOnmatlOny nesre E RT 71 Example of further detailed infOFfTiallOD cadit stes copiae auda ved vind Aan awd ccbiodus teure copus eu Eb ed cabin opel ed Cep oR ME dads 71 Example Ob actiofict Sur aso srt eredi ce eonte samen Se aa esate aaa ube v een same DER UEM eua ea eee ca ue ID a epe A oce VN UL MrAeca a TUER OUS DUL 71 Warning message concerning reboot ssssesssssssssssssssseeseeee nennen nennen nnne nns nnne nnn nnns enne n nne nsn nnn ern n nnne nennen 71 Pe ICING Eod cU IL NN E cate odes I Itt 81 Removing the back panel cover plate eere ve traer ra Eyre erhalte reina repa rep ka ac a ei ca Re eE RENE 82 anis Ete M 82 NotchHimehassis TOF Fari Cables sos us can dospdebasst cep esq tern cea toa errasse en odios cet leider sut n ce ceca nen od de fou DRE 83 Exchanging a defective power SUDDIV ss 62 stk eF oa seR eb HA PODER CE Du SER eHF Go tx ObDu ea RP FED NC Cu ug ROS Eoo Seo e Pubs uU atone PRDuU EEEE PUE 83 Removing the TIXING SOLOW jie RU 83 inge pU 84 Figure C 8 Replacing at iiclor ue 1l RR T T e 85 Figure 9u Aeadr Ole tape OVE a rA O H 85 Figure C TO Releasing ne tape XE VOs etiaai cond H
70. not obstructed e here is a minimum of 60 cm free space in front of the unit to allow the operator to safely remove the magazines e The display and operator controls are easily accessed e The StorageLoader is away from the floor and in a clean environment with temperature within specification Appendix A Specifications PN Caution Do not attempt to operate the StorageLoader in any other position than horizontally Recommended mounting tools e Folding rule or tape measure e Screwdriver e 7mm open end wrench T Not The rails are mounted to the loader during transportation Before mounting the A ANOS rails into the rack dismount the rails from the loader and remove the spacers between the rails and the loader 18 Chapter 3 Installation Installing the Rack Mounting Kit Determine the proper position of the rails in the rack A l Consider rack stability when deciding where to place the StorageLoader Warning hazardous conditions can be the result of uneven mechanical loading of a rack Back Right Rail Assembly Left Rail Assembly B Front Figure 3 1 Rack Mounting kit StorageLoader 1U uses 1U of vertical rack space The rails must be installed in a full U position The bottom of the rails must be aligned with the bottom of a U see Figure 3 2 below 4 45 em 1 75 in 10 JOU UL Figure 3 2 Rack Mount Rail 19 StorageLoader Installation and User Manual TANDBERG DATA Zz Installing the Rail Left
71. ow Failed to insert 1 Reboot the loader and retry the at slot 09 cartridge in drive operation 2 If failure persists insert the cartridge into a magazine slot remove the magazine and verify that the cartridge is not damaged 1201 Failed to fetch The robotics is 1 Reboot the loader and retry the Defect robotics at slot 01 08 not able to fetch operation defect magazine 1208 the requested 2 Remove the magazine if defect cartridge cartridge from possible Remove all cartridges the magazine 3 Verify that the cartridge is not damaged 4 Insert empty magazines 5 Power cycle the loader 6 Retry the operation 7 Retry the operation with a new magazine 72 Chapter 8 Troubleshooting Failed to fetch Failed to eject 1 Reboot the loader and retry the Defect drive or at slot 09 cartridge from operation robotics Defect drive 2 Try to eject the cartridge from cartridge the drive via the front panel menu 3 Remove the drive FRU Connect power to drive and push the drive s eject button If this fails remove cartridge by following the drive s emergency eject procedure Drive not Communication 1 Reboot the loader and retry the SCSI and signal found error between operation cables power the loader and 2 Remove back panel cover plate cables defective the drive and check the SCSI cabling and power supply the ADI cabling defective drive 2001 Drive The drive has Reboot the loader
72. physical properties Table 4 2 Drive Operation Statuses 29 StorageLoader Installation and User Manual TANDBERG DATA ZZz 4 2 Front Panel Display Modes The front panel displays three types of screens for different purposes the Menus the Dialogs and the Messages 4 2 1 Menus The major contributor is the MENU It is used to select operations to perform by enabling the operator to navigate a menu tree using the control buttons Due to the size of the display only one menu item is shown at a time The menu display is shown in Figure 4 4 For the complete menu tree see Figure 4 5 Figure 4 4 Standard Menu Layout The arrows v and A in Figure 4 4 are Soft Buttons that allows for next and previou entries respectively on the current menu level The Select button is used to descend to the submenu designated by the Menu Text or to activate the function selected if the Menu Entry describes a function The EXIT button on the right is used to ascend to the menu level above 30 Chapter 4 Operation and Configuration The Complete Menu Tree Load to Unload are StorageLoader Setup Cleaning Slot Barcode scan Audible StorageLoader info Loader Slots state Loader personality Loader product ID Loader vendor ID Loader FW Part No Loader FW revision Cleaning slot Barcode reader Audible Alarm Loader Serial No Alarm
73. r HUu1 g17G1b Firmware wersion C24 Move a cartridge by choosing the source slot number from the first drop down menu and the destination slot number from the second menu Press Move tape to execute This process may take several minutes Figure 5 4 Remote Management Command Page 52 Chapter 5 Remote Management 5 2 6 Maintenance Pages On these pages it is possible to select predefined tests and actions in order to check and improve the reliability of the StorageLoader See Figure 5 5 below Ne 4 http 146 53 55 1 zb x Lise Search wW dr Storage oader Lb 5s x riamh z Page e TANDBERG DATA zzz Securing your Information Maintenance Debugging Status Settings NT ITE TETTE DEA NIE rn Model Command Memory dump Saves a raw dump of system memory Eioisasl dd TT Sec May 5e sent to technical support for eror diagnosis Serial number i AASZEAD0D182 Maintenance Diagnostics Debugging Firmware wersion Fi Upgrade Memory dump drive Saves a raw dump of system memony 03 75 25 mmn May 5e sent to technical support for error diagnosis Pameran 118 d 18 h 36 m Loader activity Id System reset TP cader activity Idle T mm Restart the Storageloader Display carnage movement and Driwe type Event log 1 sec gait 5 Ultrium 3 SCSI inventory jog Vendor HP Serial number Hu1 081731Dp Firmware wersion C24 Oriwe activity Idle Figure 5 5 Remote Management M
74. r both magazines and press OK to start the operation The progress of the operation is displayed and when the operation is completed a status informing the operator that one or both magazines are not in place is displayed The loader must be idle to make this function selectable See Chapter 4 8 Magazine Handling for more details Setup Selects the loader and drive setup functions The loader must be idle to make this function selectable See Chapter 4 4 Setup Menu for more details View Data Selects the access to loader and drive system data This is the only menu entry which is selectable when the loader is not idle See Chapter 4 5 View Data Menu for more details Utilities Selects a set of the loader and drive maintenance and diagnostic functions The loader must be idle to make this entry selectable See Chapter 4 6 Utilities Menu for more details Table 4 3 Main Menu Items The Main menu can be selected even if the loader is not in the idle state While in the main menu the loader will accept and execute SCSI SAS commands When any of the main menu entries except the View Data entry is selected the loader will go to its busy state and SCSI SAS commands will be terminated with Check Condition and Not Ready status See also Figure 4 5 The Complete Menu Tree for the front panel interface 34 Chapter 4 Operation and Configuration 4 4 Setup Menu To enter this menu scroll to the Setup item in the Main Men
75. rageLoader must obtain a valid IP address By default the StorageLoader will connect to a DHCP server to dynamically configure its network interface If a DHCP server is available the loader will get an IP address automatically after booting If no DHCP server is available select Static mode and enter a legal IP address Netmask and the default gateway with the buttons In the browser s address field enter the IP address of your StorageLoader See Chapter 4 4 3 Remote Management setup for details 5 1 1 Quick start guide The following is intended to help you get a new StorageLoader online as quickly as possible If you need to enable the RMI to perform a memory dump of a faulty StorageLoader please skip to Chapter 5 1 2 Enabling the RMI without rebooting 1 Connect the StorageLoader to the network and reboot it 2 From the front panel check the dynamic IP address by accessing View data Remote man info Dyn IP address a Ifthe response is a valid IP address the remote management interface is ready and can be accessed at the URL hittp IP address e g http 192 168 0 5 b Ifthe response is 0 0 0 0 enable remote management from the front panel by setting Setup Remote management Access control Allow remote management gt Allowed Check the network cable and the DHCP server and reboot 47 StorageLoader Installation and User Manual TANDBERG DATA zm 5 1 2 Enabling the RMI without rebooting 1 Con
76. red Contact your service representative Table 8 6 Troubleshooting Matrix Cleaning with Solution PROBLEM SOLUTION LED error messages Amber LED on When the amber LED is on the loader has encountered an electrical or mechanical failure An error message will be displayed on the front panel and RMI Please refer to Table 8 12 Error Codes Suggested Actions Table 8 7 Troubleshooting Matrix LED Error Messages with Solutions 68 Chapter 8 Troubleshooting PROBLEM SOLUTION Write or Read issues Contaminated Avoid contamination by ensuring that the loader is installed in a clean head contamination free environment Cartridges should be stored vertically in their plastic cases Continue cleaning the tape drive as needed If a cleaning cartridge is not successful in resolving the problem after 3 or more attempts the cleaning cartridge may be contaminated and should not be used in another drive Non acclimatised A cartridge should be acclimatised for at least 24 hours before being used media particularly if it has been stored at a substantially different temperature or level of humidity than the loader Cleaning cartridge Make sure you are using a permitted cleaning cartridge is Incompatible Expired cleaning Verify the number of cleanings per cleaning cartridge for your media type cartridge Bad defective e f the write read errors persist and the drive has been cleaned that cartridge contaminated should
77. rg Data StorageLoader 1U ccccccccccccccaesseseeeeeeeeeeeeeeeeeecaaaaeeseeeceeeeeeseeeeeeaaaaaseeeeeeeeeseeseseeaas 11 Figure 2 2 Front panel Ol the SiOrage LOA Sls sie ove e oro thee bacc cte na ycavesanen E A AE Cot rU es epe esas 12 Figure 2 3 Internal components of the StorageLoader ccccecceecccceeeseeeeeeeeeeeeeeeeeeeaaeseeeeeeeeaeaeeeeeeseaeaseeeeeessaaaseeeeesessaggeeees 14 Ligure 2 4 Oanfidgs magazie Satiman n e a iad a Eea Loses e a Eee Lise iUe lata beri 15 Figure 2 5 Rear panel of the StorageLoader SCSI sirais eerie ie E eR EESE E SEELE OEE 15 Figure 2 6 Rear panel of the StorageLoader SAS rissie esee p E re e Er E Ea eto 15 ime ti 5251s RACK MOUM KI i Ere 19 Figure a2 mace MODE BS Ae e en E T E e a E E E SONT 19 Figure 3 3 Mounting the Rack mounting kit to a rack cc ceecee ee eee eee ce ene eeeeeaae eee eeaaaeeeseaaaeeeeeeaaeeeessaaeeeeesaaeeesssaaaeesesaaeeeessanaees 20 Figure 3 4 Rack mounting kit mounted IN Tack aserra enter yen rae en peek qe prae zr ren ee Ya sk aei neei cr xke ge exa Eee iere eiieeii 21 Figure 3 5 Slide the StorageLoader in from the front cccccccssssseseeeeeeeeeeeeeeeeeaauaeessceeeeeeeeeeeeeeeeeaaaususedeeeeeeeeeeeseesaaaaaegseneeeeeeeees 21 Figure 3 6 Fasten the front of the StorageLoader to the rack using the M6x12 screws sssseeeesee 21 Figure 3 7 Fasten the rear of the StorageLoader to the rails ccceecccceccceeeeeeeeeeeeeeeeece
78. rmally be preferred 4 Verify that the Backup software detects loader and drives properly and does not report errors Run Device Configuration Wizard again if needed 8 4 Verifying Recent Changes If the StorageLoader has been installed previously and operating correctly but is now incurring a problem verify any recent changes to the system to ensure that these changes are not causing the problem Try the following 1 Ifthe system configuration has changed Remove the change to see if it affected the loader 2 f an operating system corrective patch has been installed Remove it to see if it affected the loader If a SCSI device has been added Check for SCSI ID conflicts If a SCSI device has been added Check if the SCSI termination has been properly set 63 StorageLoader Installation and User Manual TANDBERG DATA 8 5 Troubleshooting Matrices The following tables describes different problem situations and suggested actions to try to resolve the problem PROBLEM SOLUTION Power 1 StorageLoader does not power on 2 The display is dead 3 The front panel does not display information but the back light on the front panel is on e Check the power cord connection Make sure the main power switch on the rear panel is in the ON position Make sure there is power to the outlet Try another working outlet Replace the power cord Make sure that the fuse located beside the power connector on
79. rtridge from the loader Make sure that the cartridge is write enabled move the write protect switch to the enabled position Make sure that the cartridge has not been written using an incompatible format Make sure that the cartridge is an acceptable format for your drive type See the tape drive s reference manuals for details Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way e Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you understand any data protection or overwrite protection schemes that your backup application may be using which could prevent you from writing to a given cartridge Retry the operation with a different known good tape Clean the tape drive See Chapter 6 1 Using the Cleaning Cartridge Table 8 3 Troubleshooting Matrix Media with Solution 66 Chapter 8 Troubleshooting PROBLEM SOLUTION SCSI problems Changed drive SCSI ID but the host server system does not recognize the new ID The tape drive responds on the SCSI bus to the host but the loader does not respond The tape loader responds on the SCSI bus to the host but the tape drive does not respond Make sure that all SCSI devices on the same bus have uniq
80. status 33 StorageLoader Installation and User Manual TANDBERG DATA Zz 4 3 Main Menu The Main menu contains a set of frequently used functions and links to a set of sub menus See Table 4 3 below temname Description O Z o S O Load to Drive Loads a cartridge from a selected magazine slot into the drive When Select is pressed on this menu item a magazine slot selection dialog is displayed The operator has to scroll to the wanted slot and press OK to start the operation The progress of the operation is displayed and when the loader part of the operation is completed the main menu is displayed The loader must be idle to make this function selectable See Chapter 4 7 2 Moving Cartridges to and from the Drive for more details Unload from Unloads a cartridge from the drive and stores it in a selected Drive magazine slot When Select is pressed on this menu item a magazine slot selection dialog is displayed The operator has to scroll to the wanted destination slot and press OK to start the operation The progress of the operation is displayed and when the operation is completed the main menu is displayed The loader must be idle to make this function selectable See Chapter 4 7 2 Moving Cartridges to and from the Drive for more details Eject Magazine Ejects one or both of the two magazines When Select is pressed on this item a magazine selection menu is displayed The operator has to choose left right o
81. te eco Hee ope Hed te ma i me tice nds mae bed m ieee 86 Indexes Table of Tables Table 4 1 dHoboLODetalilon SLalllS eS ccce notet olia cu dee EE etu ca tolo ae ahs to eue tasa caecus ee Se cesta heb see eet 28 Table 2 Drive Operation Statuse S s acude sie ue aes ex oc toes TA sets DOM ecu es Fre HH diee euuu Oh epe edis sun o A E Ln eee DUM eg re eae DO M Uo 29 Tabe 43 Main Menu Rems renen o I 34 conma A Selu MENU NEMS One te NAR ea E a CET eaea A EEIN 35 Tabple4 5 5toradeboader SSNS inn ee r e ADO chee E E E nete dra LUE 35 Table 465 Sl SAS Sells a n aa a s iss ires esa S b cp isst icc cag f eure f 35 Table 4 7 Remote Management Setup Menu s cie cove oed kp sen Ire a eerte o ox eee HE es b etes Esca auch Sepeo qu ERN P UH cada ERR RISUSUS aaa ee 36 Table 4 8 Remote Management Access Controls sos espe toa ce ios tiene celo aenea Gescx iso ane bela eed tear aer OELE ie UN EAM x EAE EE ASEE 36 Tabea o View Data Wen iscassvaccescdre i535 0 006 81 2 500821 821096 92205030 09200 02022068 80 9 090 080 09 4 00 00 0002005000 30600 8000 60040000 000020000 10e Sota GR OP RE Lade 36 Table 4 10 Storage lO ade ATOM CN oe cuoc ciconia thou uer Sees eigen o Eee ud eese tci Ero Sones 28a Eae Roe icon dee tees Ga Fee hehe eat cir esu as ede 37 He 4211 2 Drives nio Misses sake 37 Table 4 12 Remote Management Info Menu cccccssssec
82. ter being manipulated is said to be in focus The digit or character in focus is shown in inverse video As the character map on the screen used restricts the flexibility of the inverse display of the character some digits and characters may appear to be mutilated when inverted For example the null digit appears as an open rectangle when inverted The Up and Down arrows a and v on the left are used to increment up arrow or decrement down arrow the value of the character or digit in focus If increment is selected and the value of the character of digit in focus is at its highest legal value it wraps to its lowest legal value and vice versa Figure 4 7 Dialog layout entering discrete values The Right arrow gt is used to shift the focus one place to the right If the focus is already at the rightmost position the focus wraps to the leftmost position The OK button is used to accept the value displayed If the value was changed the selected and original values will then be displayed as messages The operator may then accept or reject the change The discrete value type of dialog does a running check of the validity of what the user enters and changes it if needed Examples e fthe value 0 or 1 is selected in the Fixed IP address dialog above the user is allowed to select values between 0 and 9 as the next two digits The maximum value allowed in this dialog is 255 within each group I
83. the rear panel is not blown Replace fuse if blown a spare fuse is located behind the fuse door e Remove the back panel cover plate and verify that all cables are connected properly if the tape drive has been replaced Replace the FRU power supply Contact your service representative Power cycle the loader by turning off and on the main power switch on the rear of the loader Verify that the fans start at power on and then stops after a few seconds Perform the solutions in problem 1 Power cycle the loader by turning off and on the main power switch on the rear of the loader Verify that the fans start at power on and then stops after a few seconds Contact your service representative Table 8 1 Troubleshooting Matrix Power with Solution 64 Chapter 8 Troubleshooting PROBLEM SOLUTION Cartridge movement Loader does not Make sure the transport screw is removed take inventory e Make sure both magazines are in their locked position Look up the error code follow the instructions in the suggested action column Contact your service representative Cartridge stuck in Power cycle the loader by turning off and on the main power switch on the rear drive of the loader Allow both the loader and the drive to complete initialization which in rare cases can take as long as 10 minutes and then retry unloading the tape using the front panel interface or remote management interface Make
84. ther hand under the magazine Pull the magazine carefully out and keep it in level with the loader Use the hand under the magazine to prevent the back of the magazine to fall down when it leaves the magazine bay See illustration in Figure 4 16 below Figure 4 16 Removing the magazine from the loader A Caution If the cartridge falls down it may be damaged and data may be lost 42 Chapter 4 Operation and Configuration 4 8 2 Inserting Cartridges into the Magazine When inserting cartridges the access door of the cartridge must face the magazine Push it carefully into the magazine until it locks in place The rear side of the cartridge with the Write Protect switch and the barcode label must face out Make sure the cartridges latches properly Figure 4 17 Gently push the cartridge into the magazine slot 4 8 3 Removing Cartridges from the Magazine Press the cartridge release tab towards the cartridge until the cartridge is released The cartridge is spring loaded so it is important to prevent the cartridge from popping all the way out f the cartridge falls down it may be damaged and data may be lost Pull the cartridge carefully out of the magazine slot Figure 4 18 Push the release knob towards Figure 4 19 Cartridge position after manual cartridge to eject release from magazine slot dh Caution If the cartridge falls down it may be damaged and data may be lost 43 StorageLoader Installation and User Manual TAN
85. u and press the Select button The loader enter the busy state when this menu Is selected See Table 4 4 for Setup Menu Items Item name Description StorageLoader setup This menu item gives access to the StorageLoader setup menu SCSI setup This menu item gives access to the SCSI bus setup menu Remote Management This menu item gives access to the Remote Management setup setup menu It allows the operator to enable disable and configure the Loader Web interface Table 4 4 Setup Menu Items 4 4 1 StorageLoader setup The set of selectable values for each StorageLoader setting are listed in Table 4 5 below Itemname Legal values Default value Cleaning Slot Legal Slot ID 1 8 or 0 not selected 0 not selected Enabled Disabled Enabled Audible Alarm Enabled Disabled Disabled Can be enabled only if a barcode scanner is installed The barcode of the cartridge in each occupied magazine slot and in the drive if any will then be scanned during the Inventory process Table 4 5 StorageLoader Settings 4 4 2 SCSI SAS Setup The SCSI setup menu allows selection of SCSI addresses for the internal drive Because of the SCSI protocol the values selected will only take effect after the next power up of the Loader and Drive If your StorageLoader has a SAS tape drive the Setup Drive ID screen shows the world wide node name of the drive This is not configurable See Table 4 6 below
86. ue ID numbers e f the SCSI bus is narrow 50 pin only SCSI IDs 0 through 7 are available Make sure that you power cycle the loader after changing the SCSI ID Reboot the host server system Make sure that LUN scanning is enabled on the host Verify that a SCSI terminator is attached to both the last and first SCSI device on the SCSI bus e Verify that the SCSI cables are connected to the rear of the loader See Chapter 3 1 7 Step 7 Connecting the SCSI Bus Cable SCSI only e Make sure that the correct host controller card is installed e Verify that the SCSI cables are not damaged and that the total SCSI cable length is not exceeding the maximum required length e Verify that the drive SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same bus Verify that the host application and the device drivers are installed with the most recent patches to support the loader Power cycle the loader by turning power off from the rear of the loader and then on e Reboot the host system when the loader has completed its power on sequence Contact your service representative Verify that the host application and the device drivers are installed with the most resent patches to support the tape drive e Reboot the host system when the loader has completed its power on sequence Contact your service representative Table 8 4 Troubleshooting Matrix SCSI with Solution 67 otorageLoad
87. uence by their Fault Symptom Code FSC If a persistent error condition prompts you to call your Technical Support representative be sure to supply the code information to help identify the problem Error Display Description Suggested Action Most likely Code Message cause for guidance only 01ZZ Diagnostic The diagnostics Reboot the loader and retry the This error code is number ZZ number ZZ operation reserved for failed failed ein 2g future use 0200 Initialization of The robotics 1 Reboot the loader and retry the Cartridge blocked the robotics failed to operation faulty robotics failed complete the 2 Verify that the magazines are calibration or the locked inventory 3 Turn off the loader and try to sequence remove the magazines by using the emergency eject pin 4 Contact your service representative 1001 Failed moving The robotics Reboot the loader and retry the Cartridge blocked the robotics was not able to operation faulty robotics move 1101 Failed to 2 The robotics is 1 Reboot the loader and retry the Defect robotics 1108 atslot 01 not able to stow operation defect magazine the cartridge to 2 Remove the magazine if defect cartridge the magazine possible Remove all cartridges 3 Verify that the cartridge is not damaged 4 Insert empty magazines 5 Power cycle the loader 6 Retry the operation 7 Retry the operation with a new magazine 1109 Failed to st
88. wersion 02 75 Power on 118 d 18 h 33 m Loader activity Idle Click on a slot drive or the robot to Drive 1 information Warning open the details window Drive type Error Ultrium 3 8CSl Tape present Glick the Update button to refresh the vendar Cleaning tape page Bn Serial number gt t HU1081761D Ihe slot status is mvalid until the loader has finished running the Invention scan Firmware wersion C24 Driwe actiwitw Idle Figure 5 3 Remote Management Status Page The figure above show an updated status of drives robotics and cartridges using color coding and symbols The Drive and Robot status will be shown as a green OK yellow Warning or red Error dot If you click on the text additional information will be shown in a pop up window The cartridge locations are shown with rectangles in the slots or the drive The status codes are e Black Empty slot no cartridge present e Grey Cartridge present e Blue Cleaning cartridge in the slot e Yellow Warning e Red Error If you click on a slot additional cartridge information will be shown in a pop up window This information includes the cartridge barcode if label and barcode reader is installed and the error code 50 Chapter 5 Remote Management 5 2 4 Settings Pages On the setting pages you can change the StorageLoader configuration These pages can only be accessed by someone who is logged in as Administrator One of the Setting Pages is
89. y the host software application When you must load or unload a specific cartridge using the control buttons on the front panel do the following Loading a cartridge to the drive 1 From the default display press the menu button and select Load to Drive from the main menu A screen like Figure 4 11 appears If a Barcode reader is implemented the selected cartridge s barcode is displayed in the bottom line 2 Select the slot number of your choice The system ignores empty slots Press the gt button to increment and the button to decrement 3 Press the OK button The robot removes the cartridge from the selected magazine slot and moves it to the drive Figure 4 11 Load to Drive 40 Chapter 4 Operation and Configuration Unload a cartridge from drive 1 From the default display press the menu button and select Unload from Drive from the main menu A screen like Figure 4 12 appears displaying the available slots Figure 4 12 Unload from Drive 2 Select the cartridge slot number of your choice Press the button to increment and the 4 button to decrement 3 Press the OK button The robot removes the cartridge from the drive and moves it to the selected magazine slot If the drive is empty a screen picture like Figure 4 13 is displayed Figure 4 13 Empty Drive Message 4 8 Magazine Handling You must remove the magazine from the unit in order to insert or r

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