OPERATIONS & MAINTENANCE MANUAL
Contents
1. GPRS 1 GPRS 1 B GPRS 1 O GPRS 1 N OPERATIONS amp MAINTENANCE MANUAL Part No 8800 1186 ev 1 February 23 2011 l IT 22400 Davis DRIVE STERLING 20164 WWW SUTRON COM 703 406 2800 703 406 2801 FAX SALES SUTR Table of Contents 1z introduction nin T P 2 Jeter eet aV E EVE ar aes 2 2 QUICK oM SHIRE Ee B eitis 3 Unpacking u ie RERO ER REM RU n de e Ru bo Gale dake 3 Hardware description aine bea ian A iiss rA me A e trend 3 juo M 3 RS232 Connection cate etra e eec re eee ie e tent eee Heredes 4 Power saving mode enable jumper esee 5 Stats LEDS 6 Antena e ete tte 6 Activation Data plans it oe 6 Nn EE 7 Testing communication eer Gri cep han erai ppp Re erit 7 3 Troubleshooting and 9 Troubleshoot d v e r RE RU See Dile e EE Desire 9 Maintenance EP 9 Appendix A Specifications essere rennen rennen 10 em cbe obe rere iidem 10 El ctrical a 10 GPRS Transceetver i i eee er taco E E th eonetaspadhons ree a 10 Orderin2. IRID MC IRIDIUM Mailbox checks when not transmitting data 1 free per day 1291 1028 Swivel Antenna with 5dBi gain TRAB821 18503P Dual band cellular PCS Antenna Cellular 821 896 MHz PCS 821 896 MHz CAF825 Quad Band Omni Directional Antenna LL400 15 S T Antenna Cable LL400 15 feet SMA TNC LL400 15 N T Antenna Cable LL400 15 feet N TNC USUBS500K 1MB GPRS US Bundled 500K plan 1MB add data LL400 20 S T Antenna Cable LL400 20 feet SMA TNC LL400 20 N T Antenna Cable LL400 20 feet N TNC 6411 1524 1 DB9 Male to 2x5 Header adapter cable Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 11 Appendix Sutron Customer Service Policy CUSTOMER SERM CEPOL CY Dear Customer Thank you for making the important decision to purchase Sutron equipment All Sutron equipment is manufactured and tested to the highest quality standards as set by Sutron s Quality Assurance Department Our Customer Service Representatives have years of experience with equipment systems and services They are electronic technicians with field and applications experience not just with a technical background Customer Phone Support Customer Service Representatives routinely handle a wide variety of questions every day If questions arise please feel free to contact me or one of the Customer Service Representatives We are available from 8 00 am to 5 00 p
3. THE SUTRON CORPORATION WARRANTS that the equipment manufactured by its manufacturing division shall conform to applicable specifications and shall remain free from defects in workmanship and material for a period ending two years from the date of shipment from Sutron s plant Sutron s obligation under this Warranty shall be limited to repair at the factory 22400 Davis Drive Sterling VA 20164 or at its option replacement of defective product In no event shall Sutron be responsible for incidental or consequential damages whether or not foreseeable or whether or not Sutron has knowledge of the possibility of such damages This warranty shall not apply to products that have been damaged through negligence accident misuse or acts of nature such as floods fires earthquakes lightning strikes etc Sutron s liability whether in contract or in tort arising out of warranties or representations instructions or defects from any cause shall be limited exclusively to repair or replacement parts under the aforesaid conditions Sutron requires the return of the defective electronic products or parts to the factory to establish claim under this warranty The customer shall prepay transportation charges to the factory Sutron shall pay transportation for the return of the repaired equipment to the customer when the validity of the damage claim has been established Otherwise Sutron will prepay shipment and bill the customer All shipments shall be accompl
4. the card that identifies the modem to the system basis The unbundled plans offer the lowest costs when you have lots of stations that send small amounts of data The plans are best chosen based on your expected monthly usage You do not need to put all the stations on the same plan Setup Connect the transceiver as indicated above Ensure that the antenna connector is snuggly tightened Also ensure that unit is powered either by the host through a RS232 port or through the 2 pin external power connector The modem is configured at the factory for auto baud mode baud rate stop bit and parity are automatically detected by the modem After turning on the power the Green LED will initially blink at a fast pace indicating that the modem is not registered and is attempting to join a network This phase usually takes a few seconds after which the green LED should start blinking slowly to indicate that the modem is registered and ready for operation Please refer to the Status LED section above for a detailed description Testing communication Connect the transceiver to one of the COM ports of the data logger 9210 Xpert 8310 Use a terminal tool like hyper terminal default 115200 baud 8 data bits No Parity 1 stop bit no hardware handshaking to communicate with the data logger Once connected to the logger will display a prompt Flash Disk gt to indicate that it is ready All commands must be terminated with a carriage return character
5. test the modem should send a SMS to itself destination address sender s address Test Message To test CMGS ccc This is the actual SMS message GPRS to send Modem lt CTRL Z gt CMT The text SMS should UEXXXXXXXXXXX yy mm dd hh mm ss l1 terminated with character Test Message To test GPRS CTRL Z 0x1A ccc outgoing message counter In the received SMS XXXXXXXXXXX source address yy mm dd hh mm ss arrival time Test Message To test GPRS SMS message received back 3 Troubleshooting and Maintenance Troubleshooting The following checklist will help in troubleshooting problems Possible Cause solution Green LED is Check Antenna connection Move to an open place to ensure blinking that the antenna has unobstructed view of the sky rapidly Ensure that the SIM card is inserted and snuggly locked into place Ensure that the SIM card has been activated No response Power save enable jumper is set to save power mode and from transceiver DTR is not asserted Ensure that correct baud rate is set and that the correct connector DB9 or 2x5 shrouded is being used Maintenance Maintenance of the unit should be performed at regular intervals which are dependent upon the conditions of use Typical maintenance for the unit consists of checking the wiring to make sure it is not corroded or frayed and examining the unit to ensure that there is no physical damage Bringing the Benefits of Rea
6. Enter Key Send a command Passthru COM2 38400 to bypass all commands to directly to the transceiver Please note if using a different COM port use the appropriate COM port number in the Passthru command The logger should respond with Passthru operation has begun press ESC ESC ESC to abort to indicate that it has successfully initiated bypass mode and issue command the commands from the table below in the sequence listed GSM Network test Command Expected Response Notes AT OK If the transceiver does not respond ensure that the orange LED is ON else DTR is not being asserted by the host AT CSQ CSQ lt rssi gt lt ber gt If rssi 0 or 99 check antenna connection move to an open space with unblocking view of the sky AT CREG CREG lt status gt status 0 not registered modem is not currently searching a new operator to register to 1 registered home network 2 not registered but modem is currently searching a new operator to register to 3 registration denied 4 unknown Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 7 5 registered roaming AT CMGF 1 OK Set the SMS mode to text format AT CNMI 2 2 OK Configure incoming message indication to be directly sent to the host AT CMGS xxxxxxx gt Send a SMS message to number XXXX xxxxxxxxxx To enable a complete
7. ctor provided with the modem This device is to be used only for mobile and fixed application The antenna s used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter Parameter Value Impedance 50 Ohms nominal Frequency range Depending by frequency band s provided by the network operator the customer shall use the most suitable antenna for that those band s Bandwidth 70 MHz in GSM850 80 MHz in GSM900 170 MHz in DCS amp 140 MHz PCS band Gain Gain 3dBi Input power gt 2 W peak power VSWR absolute max 10 1 VSWR recommended lt 2 1 Activation Data plans The first step to using GPRS is to find out if your area has GPRS cell coverage For US domestic markets go to http www t mobile com coverage pcc aspx Click on the tab for Data Coverage The areas colored grey and magenta have coverage the areas in white have no coverage If your area has coverage you ll be able to use Sutron s standard SIM card in the modem For areas outside the US contact Sutron for up to date coverage information GPRS communications is very affordable and Sutron offers several rate plans to choose from Unbundled plans allow pooling of data between stations at higher costs per MB Unbundled plans do not allow pooling but are on a per station or SIM card
8. g Information 0 ccceecceescesccesecesecesecececececaeeeneceneeeeeeecesecesecesecesecaecsaeceaecaeeeaeeeneenseeas 11 11 1 EE N A AE E Ea E i 11 GPRS Accessory EquipMent senina e ERE Pea eee vie 11 Appendix B Sutron Customer Service Policy sse 12 Appendix C Commercial Warranty sss 13 Sutron Manufactured 13 Non Sutron Manufactured Equipment esee 13 Repair And Return Policy eet ide He t d e RH ette 13 Extended Warranty and On Site Maintenance 13 Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 i 1 Introduction The General Packet Radio Services GPRS is a packet oriented mobile data service for GSM and TDMA networks GPRS modems use wireless cellular technology and provide data access in most areas where a typical cell phone works US Domestic service is provided by TMobile International service is offered in 130 countries Different rate plans are available based on the location of the modem and how much data you need to send Sutron s GPRS 1 is a GSM GPRS data transceiver that provides two way communication with remote equipment It can be integrated into many Sutron loggers including the Monitor 8310 and Xpert In addit
9. gs on the data logger are appropriately configured to output 12v Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 3 Figure 2 Power Input Options RS232 Connection The transceiver interfaces with the outside world using the standard RS232 protocol A standard DB9 Figure 3 connector is provided for interfacing with DTE devices like a PC SDR or Monitor Figure 3 DB9 connector pin out Alternately the transceiver can directly interface with a DCE 9210 XPert 8310 via the 2x5 shrouded connector Figure 4 Figure 4 2x5 Shrouded connector pin out Figure 5 shows a cable adapter Sutron part 6411 1524 1 that can be used to interface with a 9210 Xpert or 8310 Figure 5 Cable adapter to interface with a 9210 Xpert 8310 Power saving mode enable jumper Jumper J4 can be used to configure the modem to enter a power saving mode whenever DTR is not asserted or always stay ON regardless of the status of the DTR pin Jumper position Description 1 2 DTR controls modem power saving mode Use this option only if DTR is will be asserted by the Host 2 3 The modem never enters power standby mode regardless of status of DTR The modem supports a number of power saving modes which can be configured via simple AT commands Please refer to Telit s AT Co
10. ion it also supports a digital voice interface and 2 ADC Analog to Digital Converter channels and one DAC Digital to Analog Converter Typical SMS messages range in size from 1 to 160 bytes GPRS I can also send longer messages by splitting the long message into multiple shorter messages Sutron has a number of plans with a low cost charge per byte making it affordable to add communications to most any remote station with GSM GPRS coverage With its small size GPRS I can fit inside most any product Sutron also offers a variety of antenna and cabling to use with the GPRS 1 This document will guide the user through the steps to install and use the GPRS J with Sutron data loggers as well as provide some troubleshooting when problems occur Features 2 way communication wherever GPRS GSM coverage is available Fully integrated into many Sutron loggers Data delivered via SMS FAX Digital voice interface DAC ADC Low cost data plans available from Sutron Web hosting available from Sutron Multiple power input options via a 2 pin power connector or a single RS 232 port for data and power LED to indicate idle standby and network connectivity status Two way communications collect data and make remote changes Small equipment size fits in tight spaces Small antennas easy to conceal Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 2 2 Quick S
11. ished by best way surface freight Sutron shall in no event assume any responsibility for repairs or alterations made other than by Sutron Any products repaired or replaced under this warranty will be warranted for the balance of the warranty period or for a period of 90 days from the repair shipment date whichever is greater Products repaired at cost will be warranted for 90 days from the date of shipment Non Sutron Manufactured Equipment The above Warranty applies only to products manufactured by Sutron Equipment provided but not manufactured by Sutron is warranted and will be repaired to the extent of and according to the current terms and conditions of the respective equipment manufacturers Repair And Return Policy Sutron maintains a repair department at the factory 22400 Davis Drive Sterling VA 20164 Turn around time normally ranges from 10 30 days after Sutron receives equipment for repair Call Customer Service at 703 406 2800 for a Return Material Authorization RMA number Return the defective equipment to the factory transportation charges paid Extended Warranty and On Site Maintenance Extended warranty and on site maintenance contracts are available Price quotations may be obtained from Sutron customer service representatives Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 13
12. l Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 9 Appendix A Specifications 4 00 x 2 35 with mounting holes 1 7 x3 625 RS232 Connector DB9 M DCE and 2x5 Shrouded 0 1 inch spacing SMA Female pin 9 of RS232 or 2 pin molex Input Voltage 8v 20VDC 0 65 amp max Power Consumption 12v Avg During Tx 40 mA Idle Connected to Network 3 mA Status LED Green Network status FCCID TBD Quad Band EGSM 850 900 1800 1900 MHz Output power Class 4 ZW 850 900 MHz Class 1 1 1800 1900 MHz SMS Point to Point mobile originated and mobile terminated Concatenated SMS SMS cell broadcast Test and PDU mode Circuit Switched Data Asynchronous transparent circuit switched data Transmission CSD up to 14 4 kbps Asynchronous non transparent CSD up to 9 6kbps GPRS data GPRS class 10 Mobile station class B Coding scheme 1 to 4 PBCCH support Additional Features SIM holder Fixed dialing number Embedded TCP IP stack Including TCP IP UDP SMTP and FTP protocols Digital Voice Interface 2 Analog to digital converters 1 Digital to Analog converter Power Monitor output Fax Group 3 1 Max SMS send receive size Operating Temperature 40 to 85 C 10 Ordering Information USUB MON GPRS US Unbundled service 1 month USUB 1MB GPRS US Unbundled service IMB pooled USB500K GPRS US Bundled 500K service 1 month SMS 30 messages a month
13. m Monday through Friday and will be happy to take your call We can answer most sensor and interface questions on the first call If we cannot quickly answer a question on an interface we will work with you until we find a solution Sometimes a problem is application related Although we pride ourselves on handling 95 of application related questions over the phone we maintain constant contact with our Integrated Systems Division and Engineering Division for additional assistance Introductory Training Training is an important part of the Sutron Customer Service philosophy The Sutron training policy is simple If you buy Sutron equipment you get Sutron training Without the proper training you cannot take advantage of the benefits and advantages that Sutron equipment provides We often supply on site introductory training at your facility for no charge You provide the classroom students equipment and coffee we ll provide the instructor On Site Visits Of course not all problems can be fixed over the phone Sometimes a customer needs an on site technician to identify site related problems or troubleshoot a network Sutron can provide these services at a reasonable cost Call for details If you would like to learn more about Sutron products email sales sutron com Thanks again for your order Paul Delisi Customer Service Manager Sutron Corporation 12 Appendix C Commercial Warranty Sutron Manufactured Equipment
14. mmands Reference Guide for a detailed description regarding configuration One of the most commonly used modes is the mobile full functionality with power saving mode enabled AT CFUN 5 In this mode if DTR is not asserted the power consumption during idle time is reduced thus increasing battery capacity The power saving mode however does not affect the network behavior of the modem Even during the power save condition the module remains registered on the network and is reachable for incoming calls or SMS In the full functionality with power saving mode the modem will send Bringing the Benefits of Real Time Data Collection to the World Sutron Corporation 22400 Davis Drive Sterling Virginia 20164 5 incoming SMS and call notifications as per configuration settings to the host even though DTR is not asserted however the host will have to assert DTR for the modem to enable CTS Status LEDS A Green status LED has been provided to facilitate easy and quick indication of the modem status The blink frequency and duration indicates Network service availability For hardware monitoring of the network status the signal is also available on Pin 1 of the expansion connector J3 LED status Permanently off Device is off Fast blinking Period 1s Ton 0 5s Net search Not registered turning off Slow blinking Registered full service Period 3s Ton 0 3s Antenna A GPRS GSM antenna must be connected to the RP SMA female conne
15. tart Unpacking Remove the GPRS 1 GPRS 1 B GPRS 1 O GPRS 1 N unit from the shipping container and visually inspect the unit for signs of damage during shipment Report any such damage to the factory immediately to ensure a prompt response and resolution Retain one shipping container in the event a factory return is necessary Please note that if a return is required a return material authorization RMA number is required To get this RMA number call the Sutron Customer Service Department at 703 406 2800 RS232 port to interface to a DTE monitor and optional power input 16 Power saving mode enable jumper Figure 1 Interior showing all relevant parts Hardware description This section describes the various connections for power input Power saving mode onfiguration and data communication with the modem The modem is based on Telit s robust GC864 QUAD GSM GPRS module A detailed description of the various functionalities and AT commands can be found on Telit s GC864 QUAD product page Power The modem requires a dc power supply in the range of 8 20v for proper functioning Power can be applied either to pin 2 of the 2 pin power input connector or pin 9 of the DB9 connector or pin 8 of the shrouded 2x5 connector The pin configurations for different power input options are illustrated in figure 2 If the modem is powered by the 9210 Xpert 8310 through the DB9 connector please ensure that the jumper settin
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