SoundPoint IP 550/560 Quick User Guide
Contents
1. or the Send soft key Using the optional Headset e With the headset connected press O any assigned line key or the New Call soft key or e Dial the number and then press Q During a call you can alternate between modes by pressing w or Q or picking up the handset ANSWERING A CALL Handset Pick up the handset Speakerphone Press the line key or the Answer soft key Headset optional Press Q Incoming calls may be ignored by pressing the Reject soft key or during ringing ENDING A CALL Press the End Call soft key or the line key corresponding to the line Or depending on the call mode press O press Q or hang up the handset REDIAL Press to call the most recently dialed number SoundPoint IP 550 560 Quick User Guide 1725 12566 001_Rev B 08 2010 MICROPHONE MUTE During a call press W Mute applies to all modes You can still hear all other parties while Mute is enabled but other parties cannot hear you To un Mute press w again CALL HOLD AND RESUME During a call press ta or the Hold soft key Press again the Resume soft key or the line key to resume the call LOCAL CONFERENCE CALLS To create a three way local conference call 1 Connect to the first party 2 Press or the Confrnc soft key to create a new call the active call is placed on hold 3 Place a call to the second party 4 When the second party answers press or the Confrnc soft2. TREATMENT You can set distinctive incoming ringing tones for different contacts in your local directory To set a distinctive ring for a local contact 1 Press Directories and then select Contact Directory 2 Search for the contact see the CONTACT DIRECTORY section 3 Press the Edit soft key and scroll down to Ring Type 4 Using or select the desired ring tone 5 Press the Save soft key to accept the change and then press to return to the idle screen HEADSET MEMORY MODE For frequent or full time headset users there is an option to default all calls to the headset To enable Headset Memory Mode 1 Press and select Settings followed by Basic Preferences Headset and Headset Memory 2 Scroll down to Enable and press the Select soft key To disable Headset Memory Mode Repeat steps 1 and 2 but select Disable To activate Headset Memory Mode if enabled Press twice J POLYCOM
3. being forwarded To disable call forwarding Perform steps 1 and 2 above but select Disable Call forwarding is not available on shared lines k Optional feature Must be configured from the call server Dependant on call server configuration Behavior will vary if this feature is configured from the call server CALL LISTS From the idle screen press for Speed Dial for Missed Calls for Received Calls or for Placed Calls Alternatively press followed by Call Lists and Missed Received or Placed Calls as desired Call information will be displayed From this screen select e Edit to amend the contact number before dialing e Dial to place the call Press More if you would like to select Info Save or Clear VOICE MAIL A voice mail icon on the screen a flashing line key and a stutter dial tone indicate one or more new voice mail messages To listen to voice messages 1 Press Messages and then select Message Center 2 Press the Connect soft key and then follow the voice prompts PHONE LOCK Lock your phone with a user password to prevent unauthorized access To lock the phone 1 Press em and then select Settings gt Basic gt Lock Phone 2 Chose to Allow ringing when locked or enable DND when locked for incoming calls 3 Press the Lock soft key to confirm To unlock the phone 1 Press the Unlock soft key 2 Enter the user password and press e
4. J POLYCOM SoundPoint IP 550 560 Quick User Guide Basic Phone Features Customizing Your Phone Applies to phones running Polycom UC Software 3 3 0 or later The content in this guide may vary depending on phone configuration Particulars and menu options may vary For detailed information please consult the comprehensive SoundPoint IP 550 560 User Guide available at www polycom com support voicedocum entation NAVIGATION Scrolling or Step in out of menus toggle enabled disabled or Enter Select Q Back Delete 2010 Polycom Inc All rights reserved POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom BASIC PHONE FEATURES PLACING A CALL Using the Handset Pick up the handset and then dial the number Alternatively dial the number first and then pick up the handset Using the hands free Speakerphone e With the handset on hook press Y any assigned line key or the New Call soft key Then enter the number or e Dial the number and then press
5. key again to join all parties in the conference Conference Behavior e Placing the conference call on hold will place the other conference parties on hold e Pressing the Split soft key will split the conference into two separate calls on hold e A conference may be created between an active call and a call on hold by pressing the Join soft key DO NOT DISTURB DND Press to prevent the phone from ringing for incoming calls An icon appears for all lines to confirm that DND is enabled Press again to turn off Do Not Disturb CALL TRANSFER 1 During a call press or the Trnsfer soft key the active call is placed on hold 2 Place a call to the party to whom you want to transfer the call 3 After speaking with the second party press or the Trnsfer soft key to complete the transfer Press the Blind soft key to transfer the call without speaking to the second party Transfer can be cancelled during establishment by pressing the Cancel soft key The original call is resumed CALL FORWARDING To enable call forwarding 1 Press the Forward soft key from the idle screen or press and select Features gt Forward 2 Select a Forwarding Type Forward Always on No Answer or on Busy 3 Enter the number of the desired call destination For No Answer enter the number of rings before forwarding 5 Press the Enable soft key A moving arrow icon appears for that line to show the line is
6. nter SPEED DIALING To assign a speed dial index see the CONTACT DIRECTORY section To dial a contact assigned to a line key press the corresponding line key 4 This feature must be enabled from the call server CUSTOMIZING YOUR PHONE CONTACT DIRECTORY To add a contact in your local phone directory 1 Press and then select Contact Directory 2 Press the More soft key and then the Add soft key 3 Enter first and or last name from the dial pad Press the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Press the Encoding soft key to access special characters in other languages 4 Enter a unique contact phone number not already in the directory 5 Change the other fields as desired 6 Press the Save soft key to confirm the changes and then press to return to the idle screen Contacts can be easily added from Call Lists For more information see the CALL LISTS section To search for a contact 1 Press and then select Contact Directory 2 Press the More soft key and then the Search soft key 3 Using the dial pad enter the first few characters of the First or Last name 4 Press the Search soft key Dial successful matches from the results To edit a contact 1 Search for the contact see above 2 Press the Edit soft key and make the necessary changes 3 Press the Save soft key to confirm the changes and then press to return t
7. o the idle screen SoundPoint IP 550 560 Quick User Guide 1725 12566 001_ Rev B 08 2010 VOLUME ADJUSTMENT Press the lt c gt lt gt gt volume keys to adjust the call volume of the active mode Pressing these keys in idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but the configuration can be changed by your system administrator Hands free volume settings will be maintained across Calls RING TYPE You can select different rings to match your preferences and distinguish between calls on lines To change the incoming ring 1 Press wenn and then select Settings gt Basic gt Ring Type 2 Scroll to highlight the desired ring type Press the Play soft key to preview it 3 Press the Select soft key to accept the highlighted ring type and then press Men to return to the idle screen If you select Silent ring press the Line key or Answer soft key to answer incoming calls AUDIBLE RINGER You can select the default alerting destination for incoming calls To change the audible ringer 1 Press ens and then select Settings gt Basic gt Preferences gt Audible Ringer 3 Scroll to highlight the desired alerting destination for incoming calls 4 Press the Select soft key to accept the highlighted destination and then press to return to the idle screen DISTINCTIVE RINGING CALL
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