Altiris™ Software Management Solution 7.1 SP2 from Symantec
Contents
1. A in a hierarchical environment A Quick Delivery task can be A delay of up to 4 seconds can occur when you try to load a Quick N A slow to load Delivery task in the Symantec Management Console As a consequence changes are required to improve the performance of the Quick Delivery task loading time The Software Portal can open If you open the Software Portal with very large numbers of software N A slowly if you try to log in published it can take up to 90 seconds for the page to load with very large numbers of software published A Managed Software A Managed Software Delivery policy that uses the Restart Computer N A Delivery policy that uses the task can fail to initiate a computer restart In addition when the restart Restart Computer task can is initiated correctly the Symantec Management Agent can indicate fail to initiate a computer a failure restart A Managed Software A Managed Software Delivery policy does not work properly when you N A Delivery policy does not work use the following scheduling settings unger certain scheduling m Computer is available at the exact scheduled time compliance settings schedule and remediation schedule are both selected m The End date is already passed when the policy is evaluated Table 1 8 Altiris Software Management Solution 7 1 SP2 from Symantec Fixed issues continued Release Notes 19 Fixed issues Registry inventory rules do A2. Advanced Run Options and Mac Tasks Advanced Run Options User run conditions do not N A User run conditions options function for Package Delivery Quick Steps to Reproduce Delivery and Managed Software Delivery do not Scenario 1 Task can can only when user is logged on function 1 Click Manage gt Jobs and Tasks gt Samples gt Remote Management gt pcAnywhere Plug in install task for Mac 2 Click Advanced gt Run Options 3 Select Symantec Management Agent credential OR specify a user by entering the Domain User name Password and Confirm password 4 Inthe User run conditions Task can run Only when user is logged on Click OK gt Save changes 6 In Quick Run select the desired Mac host and click Run Keep the Mac host is in logged OFF state Result pcA plugin is found to be installed Scenario 2 Task can run only when user is not logged on 1 Click Manage gt Jobs and Tasks gt Samples gt Remote Management gt pcAnywhere Plug in install task for Mac 2 Click Advanced gt Run Options 3 Select Symantec Management Agent credential OR specify a user by entering the Domain User name Password and Confirm password 4 Inthe User run conditions Task can run Only when user is not logged on 5 Click OK gt Save changes 6 Keep the Mac host in logged on state with the specified user 7 In Quick Run select the desired Mac host and click on Run Result pcA plugin is installed The Software Managem
3. www symantec com docs DOC4827 In addition Software Management Solution can manage the following server platforms that are not mentioned in the Symantec IT Management Suite Platform Support Matrix m Novell SUSE Linux Enterprise Server 11 SP1 x64 x86 m Sun Solaris 10u9 For the operating systems that are supported by the Symantec Workspace Virtualization Agent 6 1 SP7 MR1 6 4 1346 that is included in the product installation see the Endpoint Virtualization Suite 6 1 SP7 MP1 Release Notes at the following URL http www symantec com docs DOC4600 Known issues The following are known issues for this release If additional information about an issue is available the issue has a corresponding Article link For the most up to date information latest workarounds and other technical support information for this product see the Technical Support knowledge base The known issues are separated into the following components Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes 7 Known issues m Installation and upgrade issues See Table 1 1 on page 7 m Known issues See Table 1 2 on page 8 m Hierarchy and replication issues See Table 1 3 on page 10 m Managed Software Delivery issues See Table 1 4 on page 12 m Software Portal issues See Table 1 5 on page 13 m Virtualization issues See Table 1 6 on page 14 m Non Windows specific issues See Table 1 7 on page 14 Table 1 1 Installatio
4. 22 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Documentation that is installed Documentation that is installed Table 1 9 Documentation that is included in the product installation Help Information about how to use The Documentation Library which is available in the Symantec this product Management Console on the Help menu Help is available at the Context sensitive help is available for most screens in the Symantec solution level and at the suite Management Console To open context sensitive help click inside the level window pane dialog box or other screen element about which you This information is available want more information and then do one of the following in HTML help format m Press the F1 key m Inthe Symantec Management Console click Help gt Context In the Symantec Help Center window type your search string to search within the installed documentation To expand your search to the Symantec Knowledge Base check Include online search For more information on how to use the Symantec Help Center click the Home symbol User Guide Information about how touse m The Documentation Library which is available in the Symantec this product This information is available in PDF format Management Console on the Help menu The Documentation Library provides a link to the PDF User Guide on the Symantec support Web site m The Supported Products A Z page which is avai
5. Console click Actions gt Agents Plug ins gt Rollout Agents Plug ins Then in the left pane locate and turn on the upgrade policies for various plug ins Symantec recommends that you configure a schedule for these policies the default Run once ASAP option may not trigger the policy if this is not the first time you perform an upgrade Also to speed up the upgrade process consider temporarily changing the Download new configuration every setting on the Targeted Agent Settings page to a lower value For detailed instructions on migrating from 6 x and 7 0 to 7 1 SP2 see the following documentation resources m IT Management Suite Migration Guide version 6 x to 7 1 SP2 at the following URL 6 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes System requirements http www symantec com docs DOC4742 m IT Management Suite Migration Guide version 7 0 to 7 1 SP2 at the following URL http www symantec com docs DOC4743 System requirements Software Management Solution 7 1 SP2 requires the following software m Symantec Management Platform 7 1 SP2 Supported platforms The operating systems that are supported by IT Management Suite are also supported by Software Management Solution For more information see the Symantec IT Management Suite Platform Support Matrix in the appendix of the Altiris IT Management Suite from Symantec Planning and Implementation Guide at the following URL http
6. Server computer task on a parent Notification Server computer Specify targets to clients of of an emergency policy the parent and clients of the child Then launch the emergency policy update update launched from a from this policy on the parent to the target clients on both the parent and Managed Software Delivery child The policy gets executed successfully on the clients of the parent policy with a Quick Delivery Notification Server computer but does not get replicated on the child task does not work Notification Server computer An exception occurs in the Altiris Log Viewer stating that the policy does not have any package items associated with it The emergency policy update The emergency policy update launched from a task you added in the Managed N A launched from a task you Delivery policy does not get replicated on child level Notification Server added in the Managed computers An exception occurs in Notification Server logs stating does Delivery policy does not get not have any package items associated with it replicated on child level Notification Server computers Modified detection rule does Consider a Managed Software Delivery policy that has been replicated to a N A not replicate when you use the Replicate Now option child Notification Server If the detection rule in the policy is modified then these changes are not replicated to the child using the Replicate Now option Note that these changes a
7. local users that you specified while after upgrade configuring Software Resource Availability settings in software packages and managed delivery policies are no longer available after upgrade The domain users and groups are migrated correctly Legacy task s WOL feature The Wake on LAN task is created for the legacy software delivery policies N A does not work but it does not work Table 1 2 Known issues The software delivery The software delivery Download Status report incorrectly shows a_ N A Download Status report Success status for a task which has failed to complete a package incorrectly shows a Success download status for a task which has g To find the Download Status report from the Symantec Management failed to complete a package Console on the Reports menu click All Reports In the left pane Renee click Reports gt Software gt Delivery gt Download Status The Policies to Include When you select a policy to include from the Policies to Include N A drop down list in the drop down list in the Software Complaince Summary report data Software Compliance from the chosen policy should be shown Instead no results are Summary report does not returned work Note the Computers to Include down list list does work correctly A Managed Software A Managed Software Delivery policy to unistall Microsoft Office 2007 N A Delivery policy to unistall fails with exit code 1603 Despite the exit code Micr
8. on the client computer Workaround Create a Symantec subfolder in the Start menu and then reapply the policy Altiris Software Management Solution 7 1 SP2 from Symantec Other things to know Table 1 8 Fixed issues continued Software Portal managed users are not replicated to child Users that are assigned to a Software Portal manager are not replicated to the child Notification Servers As a result the software requests go to the Software Portal administrator instead of the manager To work around this issue do the following 1 Addusers to the Software Portal manager s direct reports list on the child Notification Server manually 2 Approve the Software Portal requests on the child Notification Server 3 Onthe parent Notification Server publish pre approved software to the Software Portal Release Notes 21 N A Published managed delivery policy cannot be edited and executed on child The managed software delivery policies that are published to the Software Portal and then replicated cannot be edited and executed on the child Notification Server This issue occurs even if the Hierarchy Editable Properties settings allow editing You can do one of the following to work around this issue m Edit the policy on the parent Notification Server m Clone the policy on the child and edit the cloned policy N A Other things to know There are no other things to know in this release
9. Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes vi Symantec Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Legal Notice Copyright 2011 Symantec Corporation All rights reserved Symantec and the Symantec Logo Altiris and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN
10. C4827 See the product s documentation for information on how to configure and use it To perform an upgrade from version 7 1 or later in the Symantec Installation Manager click Install New Products and then choose to install this product Do not use the Install Product Updates page to upgrade Symantec recommends that you upgrade all of the installed products to the latest version The easiest way to achieve this is to choose to install a suite If you use hierarchy you must disable hierarchy replication and upgrade all products to the latest version on each of the Notification Server computers For additional information about upgrading see the Upgrading to IT Management Suite 7 1 SP2 Best Practices article at the following URL http www symantec com docs TECH177513 After you upgrade the product you must upgrade the Symantec Management Agent and the plug ins that are installed on the managed computers Symantec recommends that you do the following m Inthe Symantec Management Console click Actions gt Agents Plug ins gt Rollout Agents Plug ins Then in the left pane under Symantec Management Agent locate and turn on the upgrade policies for the Symantec Management Agent m Inthe Symantec Management Console click Settings gt All Settings In the left pane expand Notification Server gt Site Server Settings and then locate and turn on the upgrade policies for various site server plug ins m Inthe Symantec Management
11. Make sure that this account also has access to the database Some filters do not work as_ The Approved Software and Approved Managed Delivery filters in the N A expected administrator s portal do not include pre approved software that did not require an administrator s approval Use the All Approved filter if you want to view both pre approved software and the software requests that are approved by an administrator Table 1 6 Virtualization issues To successfully accomplish When you want to create a Software Virtualization Command task that N A a Software Virtualization imports a vsa file you must specify a layer name The problem is that Command task that imports the vsa file already contains a layer name therefore specifying it once a vsa file you must specify more should not be necessary Furthermore when you specify a different the same layer name that the layer name the Software Virtualization import task fails ysa file contains Workaround Find out the layer name that the vsa file contains and type it in the Create new task dialog box in the Layer name box When you install software In a Managed Delivery policy if you choose to virtualize the software N A into a virtual software layer with a localized layer name the localized name does not appear in the SVS Admin on the client computer during installation you must provide a name for the virtual layer If you enter a localized string as the layer name the softw
12. Managed Software Delivery policy does not respect the Advanced N A not support checking Options gt Run gt Run As settings when a software resource uses HKEY_ CURRENT _USERwhen Applicability or Detection rules These rules should use the user the Run As option is used in registry and user specific known folders when the Currently logged on a Managed Software Delivery user or Specific user options are selected policy Sometimes Virtualized Sometimes Virtualized Software Resources reports can show N A Software Resources reports incomplete data relating to the operations with virtualized software do nor shovel phe dats Evaluation results for a managed software delivery policy that is installed into a virtual layer are also absent from the Virtualized Software Resources Compliance and Delivery reports The issue can occur on Microsoft Windows Vista 7 and 2008 operating systems Keep Resource target If you publish a managed software delivery policy to the Software N A property enabled for some Portal on the child Notification Server you must keep the Resource policies target property checked Microsoft Internet Explorer Software Portal does not work with Microsoft Internet Explorer version N A 6 is not supported 6 Error appears when you If you select a large number of software delivery packages and select N A assign 6 x software delivery the Action gt Assign to Software Resources right click action an error packages to softwa
13. THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes This document includes the following topics About Software Management Solution What s new in Software Management Solution 7 1 SP2 General installation and upgrade information System requirements Supported platforms Known issues Fixed issues Other things to know Documentation that is installed Other information About Software Management Solution Altiris Software Management Solution from Symantec provides intelligent and bandwidth sensitive distribution and management of software from a central 4 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes What s new in Software Management Solution 7 1 SP2 Web console It significantly reduces desktop visits and lets you easily support your mobile work force Software Management Solution also lets users directly download and install approved software or request other software This product is part of the following suites m Altiris Client Management Suite from Symantec m Altiris Server Management Suite from Symantec m Altiris IT Management Suite from Symantec What s new in Software Management Solution 7 1 SP2 In the 7 1 SP2 release of Software Management Solution the following new features are introduced m Suppo
14. aged Delivery Settings page on the Run tab under the Results based actions section N A You cannot execute Managed Software Delivery policies from the client side on non Windows computers The client side user interface on the Symantec Management Agent is not available on UNIX Linux or Mac computers Therefore you cannot execute Managed Software Delivery policies from those client computers This issue occurs because those policies do not appear in the utility aex swdapm on UNIX Linux or Mac clients N A A Managed Software Delivery upgrade of a Linux RMP package does not work A Managed Software Delivery upgrade of an rpm package does not work due to limitations of the rpm detection rules When a policy with the rpm command is delivered to the UNIX Linux and Mac agent the detection rules look for software resources with the same version as the software resource in the policy instead of a previous version of the software resource Consequently a previous version of the software resource is not detected and the upgrade does not execute A workaround is to use a Quick Delivery or a Package Delivery task for the upgrade because they do not use detection rules You can also edit the detection rule of the software resource on the Rules tab in the Software Catalog Change the Status field of the rule from the default value of EQUAL to LESS so that the detection rule looks for a previous version of the software resour
15. appropriate command installation command line the package installation may fail The command line is the command to execute the installation file on client systems This failure can occur because the generated command line contains the SIFNAME token This token is added as a part of the command and is not replaced on the client system with the software installation file name This issue results in a failing installation of the software on client systems For manually created packages containing rte files replace the SIFNAME token with the appropriate file name Agent does not load user s Task fails when running software delivery in Mac UI under currently N A environment variables when software delivery jobs are executed under non root user logged in user The user was logged as tester not root and Run Task button was pressed under Utilities gt Altiris Agent gt Software Delivery Command line was used as whoami gt gt SHOME task1 1log The result was not written in appropriate directory and history showed an error Running aex swdapm from command line did not reproduce this error Command was run successfully and result written to HOME task1 log file This also applies for Run as option in advanced option of software delivery policy Table 1 7 Altiris Software Management Solution 7 1 SP2 from Symantec Non Windows specific issues continued Release Notes Known issues
16. are appears in the SVS Admin with the default layer name SWD instead of the localized layer name that you provided Table 1 7 Non Windows specific issues The Execution Attempts report shows two entries for one task When you run a Quick Delivery task on a UNIX Linux Mac computer two entries appear in the Execution Attempts report One entry has the task name and the other has the name of the executed command line N A Table 1 7 Altiris Software Management Solution 7 1 SP2 from Symantec Non Windows specific issues continued Release Notes 15 Known issues Quick Delivery package download incorrectly reported as failed When a Quick Delivery package is downloaded to the client successfully but the task failed to run the package download status is shown as Failed in the Download Status report You can ignore this error N A Some Managed Software Delivery settings do not work for non Windows computers The following Managed Software Delivery settings do not apply to UNIX Linux or Mac delivery policies m Power onif necessary using Wake On LAN Intel AMT ASF DASH Appears on the Managed Delivery Settings page on the Schedule tab under the Compliance section Only perform check if Computer is available at the exact scheduled time Appears on the Managed Delivery Settings page on the Schedule tab when you click the Advanced button Upon success run Appears on the Man
17. ce N A 16 Known issues Table 1 7 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Non Windows specific issues continued Keys generation for depot Some UNIX Linux and Mac software packages not containing N A files is broken Only the architecture and supported operating system version information may package name is available be detected during import as the same package tliar i used asa key during Workaround Rename one of the conflicting packages the import process without any operating system name or architecture Managed delivery policy does After software is delivered in archived format the ULM agent cannot N A not detect already installed track the installed software but can only track the archived package a Wee 1t i eeren Software is only marked as uninstalled after you generate the uninstall pe conor ree type command for the same software package and schedule it to the client The Allow user tointeract When you set this option as part of a Managed Software Delivery for N A with installing software Mac the option does not work The notification pop up may appear if option does not function on you are logged into the shell but it is non functional Mac operating system RTE Command Line Builder When you manually create a software package that contains rte files TECH46206 generates an incorrect install and use RTE Command Line Builder to generate the
18. ent Currently Mac OS does not support multiple software delivery jobs N A Agent for Mac does not deferring at the same time from UI Ai at aa If two or more jobs arrive to the client a user can defer only the first CTE OT SAREN aLE one All others need to wait until the first job is executed delivery jobs 17 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes 18 Fixed issues Fixed issues The following are the previous issues that were fixed in this release If additional information about an issue is available the issue has a corresponding Article link Table 1 8 Fixed issues A lot of deadlocks can appear Errors occur while processing software portal page N A when several users makea errors and deadlocks appear when several users make requests for request from the Software Managed Software Delivery policies from the Software Portal Portal Improved Software Portal stability is required when many users make requests simultaneously Managed Software Delivery Managed Software Delivery Policy targets created by the Software N A Policy targets created by the Portal are not excluded from replication even when HEP is enabled Software Portal are not for resource targets excluded from replication It should be not required to have the HEP option enabled for Managed even when HEP isenabled tor Software Delivery policies that are published to the Software Portal resource targets i
19. he data classes 1 Inthe Symantec Management Console on the Settings menu click Notification Server gt Hierarchy 2 Inthe right pane on the Hierarchy Management page on the Replication tab under Events check the Software Package and Delivery Event Replication Rule Note In some large environments the enablement of these data classes can have an affect on the performance of the parent Notification Server It is recommended you evaluate the effect on performance before the full scale rollout N A Known issues Table 1 3 12 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Hierarchy and replication issues continued Software Portal requests Software Portal requests do not replicate up the hierarchy from the clients N A from a child Notification of a child Notification Server As a result those requests cannot be processed Server computer cannot be from the parent Notification Server in a global hierarchy scenario managed from the parent Workaround Software Portal requests on a child Notification Server can server nee be processed in either of the following ways m The administrator of the child Notification Server can process and manage the requests m The administrator of the parent Notification Server can assign users or groups to the Software Portal manager role Anyone who has the Software Portal manager role can process and manage the requests from the Softwa
20. lable at the following URL http www symantec com business support index page products Open your product s support page and then under Common Topics click Documentation Other information Table 1 10 Information resources that you can use to get more information ITMS 7 1 SP2 Planning and Implementation Guide Information about capacity recommendations design models scenarios test results and optimization best practices to consider when planning or customizing ITMS http www symantec com docs DOC4827 Table 1 10 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes continued 23 Other information Information resources that you can use to get more information Symantec Management Platform User Guide Information about using the Symantec Management Platform Symantec Management Platform Documentation page Symantec Management Information about new features and Symantec Management Platform Platform Release Notes important issues in the Symantec Documentation page Management Platform Symantec Management Information about using Symantec http www symantec com docs DOC4798 Platform Installation Guide Installation Manager to install the Symantec Management Platform products Knowledge base Articles incidents and issues about this product SymWISE support page Symantec Connect An online magazine that contains best practices tips trick
21. legacy software delivery tasks always download their files to drive N A tasks download their files to C even if the Symantec Management Agent is installed on another drive C drive For example if the Agent is installed to E mydir legacy software delivery task s cache is created on C mydir instead Compliance reports show If you reconfigure the solution through the Symantec Installation N A incorrect data after solution Manager then compliance reports such as Software Compliance Status reconfiguration may show incorrect data The configuration of a Quick When you install software with a Quick Delivery task the MSI package TECH122112 Delivery task can cause is downloaded to and run on the client computer In some cases the Source Path Update tasks way the Quick Delivery task is configured and installed can cause the and Windows Installer Source Path Update task or the Windows Installer Repair task to Repair tasks to fail fail For more information see knowledge base article TECH122112 A software delivery task or When you create a software delivery task or policy to install Wise N A policy installs the Wise Toolkit only for the user under which the installation runs Toolkit and run it with the default settings then Wise Toolkit items are not visible in the Add or Remove programs tool or Start menu for any user Adding an option ALLUSERS 2 to the command line does not solve the problem The reason is because the Wi
22. n and upgrade issues Added member accounts in Added member accounts in the Software Portal Administrators and N A the Software Portal Software Portal Managers roles are not migrated from ITMS 7 0 MR4 Administrators and to 7 1 SP2 Software Portal Managers roles are not migrated from ITMS 7 0 MR4 to 7 1 SP2 Workaround After the migration is completed you can manually add these member accounts to the Software Portal Administrators and Software Portal Managers roles Migrated sequential software A scheduled Managed Software Delivery policy that has been created N A delivery tasks can fail on using the Sequential Software Delivery Task from Software Delivery clients however task shows Solution can fail to run on target clients However on the clients where exit code 0 the policy has failed the exit code 0 indicates that the policy was successful The Software Portal The Software Portal company logo settings are reset to default after you N A company logo settings do not perform migration from 7 0 SP2 to this version migrate during off box upgrade from Software Management Solution 7 0 SP2 to 7 1 Known issues Table 1 1 8 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Installation and upgrade issues continued Local users in software When you migrate to 7 1 you install the Symantec Management Platform N A availability settings are lost 7 1 to anew computer The
23. osoft Office 2007 Microsoft Office 2007 fails does correctly uninstall with exit code 1603 Running Microsoft Active Consider a domain user who changes pre populated user details from N A Directory Import overwrites the Active Directory on the User Profile page of the Software Portal any changes that are made If the Microsoft Active Directory Import is run these manual changes to the pre populated user are overwritten by those from the Active Directory details in the Software Portal Table 1 2 Altiris Software Management Solution 7 1 SP2 from Symantec Known issues continued Release Notes 9 Known issues Installing a policy s software With a Managed Software Delivery you can check the Install this N A into a virtual layer is not policy s software into a virtual layer option This option does not supported when SVS 2 1is_ work when SVS 2 1 is installed on the client computer You must have installed Symantec Workspace Virtualization 6 1 or later installed on the client computer Quick Delivery task timeouts A Quick Delivery task fails to run if it is scheduled to run immediately N A if scheduled to run outside of and the schedule is outside of a maintenance window This issue occurs maintenance window if a timeout period does not overlap with the maintenance window period As a workaround you can increase the timeout value or change the schedule Legacy software delivery The
24. re Portal Manager page on the child server Replication of the Software When you specify Software Portal settings on a parent Notification Server N A Portal company logo settings and want to replicate these settings to its children not all data is replicated is not possible The company logo is not replicated because it is a physical file that is stored on the parent Notification Server You cannot replicate physical files Workaround You can manually replace the SymantecLogo png image file on the child Notification Server computer in the C Program files Altiris Software Management Solution Software Portal Web Images folder The Software Portal user The Software Portal user rights of the local users do not replicate properly N A rights of the local users do from the parent Notification Server computer to its children This problem not replicate properly from does not occur for the domain user accounts and user groups the parent Notification Server computer to its children Table 1 4 Managed software delivery issues A Managed Software A Managed Software Delivery policy does not start when you add a N A Delivery policy does not start when you add a compliance schedule At user login anda defined End date compliance schedule At user login and a defined End date For more information see the topics on specifying a policy schedule in the Symantec Management Platform User Guide at the following URL http www symantec com doc
25. re can be displayed Pee Workaround select a smaller number of packages Except for Application Except for Application Management Portal and Virtualized Software TECH160947 Management Portal and Virtualized Software Resources reports reports scoping does not work for Software Management Solution reports Resources reports reports scoping does not work for Software Management Solution reports 20 Fixed issues Table 1 8 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Fixed issues continued During a Managed Software During a Managed Software Delivery Policy requesting TECH160945 Delivery Policy requesting SqlException Violation of PRIMARY KEY constraint SqlException PK TargetFilterResource Cannot insert duplicate Violation of PRIMARY key in object dbo TargetFilterResource is logged to KEY constraint Notification Server log and policy cannot be made in approved state ee ts This issue is only valid for migrated from 7 x policies which are already eee eee requested in the 7 x environment and approved Consider a scenario duplicate key im when an upgrade is performed and policy targets are deleted for these object migrated policies This issue appears for the clients that have already dbo TargetFilterResource requested this policy or for those clients that request this policy for is logged to Notification the first time Server log and policy cannot be made in appro
26. re correctly replicated to the child when you use a differential replication schedule For more information see topics on hierarchy configuration in the Symantec Management Platform Help Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes 11 Known issues Table 1 3 Hierarchy and replication issues continued Policies with Power on computers if necessary option do not work correctly on child Consider any Managed software delivery policies that have the Power on computers if necessary using Wake on LAN Intel AMT ASF or DASH option checked Under such settings the policies do not turn on the computers when run from the child Notification Server Workaround On the child Notification Server open the replicated policy and click Save changes This action recreates the power management task N A The Software Delivery task or policy execution event data is not replicated up the hierarchy by default The replication of the Software Delivery task or policy execution event data is disabled by default As a result the Software Management Solution reports on a parent Notification Server do not show any information from the child Notification Servers To view the reports from the child Notification Servers on the parent Notification Server you must enable the following data classes for replication m AeX SWD Execution m AeX SWD Package m AeX SWD Status To enable the replication of t
27. reference of a Managed Software Delivery policy the Item References list is not automatically refreshed You must refresh the Item References list manually to see which of the items have been deleted Table 1 5 Software Portal issues Software Portal does not If you access the Software Portal using Safari 4 0 4 for Windows Web N A work with Safari 4 0 4 for browser or later some of the functionality does not work Windows Web brows r or Safari incorrectly processes postbacks from the controls that require later server side handler execution during postbacks In addition the Software Portal Shortcut on the desktop does not display a user credentials prompt Instead the Software Portal opens under the credentials of the user who last logged into the system User must refresh the If the Software Portal plug in has been installed the desktop shortcut N A desktop for the Software does not appear until the desktop is refreshed Portal shortcut to appear Known issues Table 1 5 14 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Software Portal issues continued Software Portal fails to load If you join the Notification Server computer to a domain the Software N A if Notification Server is Portal page becomes inaccessible pas from workgroup to a Workaround Configure the Notification Server computer Application eee Identity account with the domain administrator account
28. rt of virtualization package format XPF This enhancement ensures that the software catalog adds support of the default package format of Symantec Workspace Virtualization For more information on XPF see topics on software virtualization in the Software Management Solution User Guide at the following URL http www symantec com docs DOC4661 m Added Mac support for certain Run settings in the Managed Software Delivery policy The Prompt user before running and Allow user to defer up to a total of options in the User run conditons section of the Run setting in the Managed Software Delivery policy now support Mac For more information on Userrun conditions for a Managed Software Delivery Policy see topics on Run settings in the Software Management Solution User Guide at the following URL http www symantec com docs DOC4661 m Microsoft Internet Explorer 6 support has been added for the Software Portal General installation and upgrade information You install this product by using the Symantec Installation Manager You can download the installation files directly to your server or you can create offline installation packages Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes General installation and upgrade information For more information see the Installing IT Management Suite chapter in the IT Management Suite 7 1 SP2 Planning and Implementation Guide at the following URL http www symantec com docs DO
29. s and articles for users of this product Symantec Connect page 24 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Other information
30. s DOC4730 Table 1 4 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes 13 Known issues Managed software delivery issues continued A Managed Software A Managed Software Delivery policy containing a Power Management task N A Delivery policy containing does not deliver to the target computer The policy does save successfully Power Management task however an information message appears which explains this issue does not deliverito ihe target The message reads as follows computer X resources are automatically excluded and not shown in the policy because they are not capable of running one or more tasks selected in the policy see Altiris log for details about the tasks names The policy will not be delivered to those resources Consider removing the tasks that are causing this limitation Workaround Remove the Power Management task from the policy to ensure that the affected resources can be delivered Problems occur when you When you delete a Managed Software Delivery policy that is published in N A delete a Managed Software the Software Portal the following problems appear Delivery policy tharis m You cannot select and delete multiple Managed Software Delivery published in the Software bee Pora policies at once You must select a single Managed Software Delivery SEES policy delete its item references and then delete the policy m When you delete an item
31. se Toolkit package is an EXE file and not an MSI file Workaround Set the Run as option of the task or policy to Currently logged on user Alternatively set it to Specific user and specify the credentials of the user who use the Wise Toolkit on the computer 10 Known issues Table 1 2 Altiris Software Management Solution 7 1 SP2 from Symantec Release Notes Known issues continued The Software Management The Package Delivery Quick Delivery Source Path Update and N A Solution tasks do not support Windows Installer Repair tasks do not use multicasting If you select multicasting the multicasting option in the global Symantec Management Agent settings the multicasting does not occur When you assign When you publish a software resource to the Software Portal on a N A permissions for a software resource on a parent domain you cannot search for users and groups on a child domain parent Notification Server computer you cannot search for and select local users and groups of a child domain You can assign permissions for the users and groups that are visible on the parent domain only Workaround The software publishing in hierarchy works properly when the parent Notification Server computer and its children are in the same domain Table 1 3 Hierarchy and replication issues Replication on a child Consider a Managed Software Delivery policy containing a Quick Delivery N A Notification
32. ved state This situation may also happen if Hierarchy is set up and during policy replication HEP controls are disabled After replication is done policy targets are deleted and after you try to request it once again this situation appears A managed software delivery A managed software delivery policy that is targeted for a user to deliver N A policy that is targeted fora a task does not get to the client computer The policy does not get user to deliver a task does delivered to the client even after a client log in is performed D tarrive to thieclient In addition when you save the policy for the first time the number of computer resources in Applied to tab is correct However if you reopen the policy or click Save again the Applied To is set to 0 resources even though the target is present In certain conditions the The compliance status of a managed software delivery policy can be N A managed delivery policy incorrect in the following scenario compliance statiscan be 1 Software resource B follows Task A incorrect 2 The Upon failure the Managed Delivery will option for Task A is set to Continue 3 When the managed software delivery policy runs on the client computer task A fails and the software resource B succeeds The Show link for Software The Show link for Software Portal in Start Menu option on the N A Portalin Start Menu option is non functional Software Portal Plug in Policy page is non functional No link is created
Download Pdf Manuals
Related Search