Home

Symantec™ Server Management Suite 7.5 SP1 powered by Altiris

1. inventory tasks simultaneously on UNIX Linux and Mac computers Running three software inventory tasks at the same time results in the system overload and long execution time because CPU usage increases to 100 As a workaround you can schedule the tasks to avoid running them simultaneously Table 3 5 Inventory Solution 48 Known issues Other known issues for UNIX Linux and Mac platforms continued On UNIX Linux and Mac After you run some inventory task with delta inventory enabled N A computers inventory data is not on one Notification Server computer redirect Inventory Plug in sent after Inventory Plug in is to another Notification Server computer and run another redirected to another Notification inventory task with delta inventory enabled along with some Server computer and delta other types of inventory only delta inventory data is sent inventory is enabled in an inventory task On UNIX Linux and Mac According to the logic of script nfstat lets you figure out active N A computers OS_NFSShare gets calls and etc exports provides you with share points pele a we invalid If etc exports contains an incorrect entry the ee ais OS_NFSShare output gets incorrect results records The system utility exportfs controls incorrect entries and filters them when share points are created and listed The UG_UserUsage script does The UG_UserUsage script does not detect entries for an
2. Deployment Solution plug in for x64 bit for Linux is now added that lets you manage Linux 64 bit client computers Windows preboot environment is not packaged with Deployment Solution The Windows preboot configuration is no longer packaged with Deployment Solution To use the WinPE as a preboot environment you must first download and install the Windows ADK for Windows 8 and then import the Windows ADK to install into Deployment Solution This activity consumes around 3 hours a Installing ADK takes about 1 hour a Creating package takes about 30 minutes a Creation of Bootwiz automation package takes about 1 hour System requirements and supported platforms Before you install Server Management Suite 7 5 SP1 read the section Hardware recommendation in the T Management Suite 7 5 SP1 Planning for Implementation Guide at the following URL http www symantec com docs DOC7332 For any additional solution and components system requirements see the chapters for individual solutions in this document For information about the supported operating systems in Symantec Management Platform 7 5 SP1 and the IT Management Suite 7 5 SP1 solutions see the article in the following URL http www symantec com docs HOWTO9965 General installation and upgrade information Use Symantec Installation Manager to install Symantec Management Platform SMP 7 5 SP1 and the Server Management Suite SMS 7 5 SP1 solutions 21 Server
3. Modification in the installation of the Virtual Machine Management Task Server Plug in Install policy Now Virtual Machine Management Task Server Plug in Install policy is by default roll out only on the Notification Server computer on which the task service is installed the plug in policy does not automatically roll out on all the task servers to prevent unwanted installation of this plug in You can find this policy on the Settings gt Agents Plug ins gt Virtual Machine Management gt Virtual Machine Management Task Server Plug in Install page Here a new filter Local NS computer with Task Service Installed is added to list the local NS computer with the task service is installed If you want to roll out the VMM Plug in install policy on a remote task server then you must select the respective targets in the install policy and run that policy The policy installs the Virtual Machine Management Task Server Plug in on your task server System requirements Virtual Machine Management 7 5 SP1 requires the following software to be installed Symantec Management Platform 7 5 SP1 When you install Virtual Machine Management using Symantec Installation Manager the Symantec Management Platform is installed automatically The operating systems that are supported by the Symantec Management Platform are also supported by Virtual Machine Management For more information see the product support matrix at the following URL
4. In Workflow Solution 7 5 SP1 the following new features are introduced Table 13 1 List of new features in Workflow Solution 7 5 SP1 Modification of Integration The Integration Component generators are modified to use T4 text templates instead Component generators of NVelocity templates To accommodate this change the following NS6 generators are removed a Three NS6 pre created generator projects as follows a Symantec Components Generated Altiris ASDK a Symantec Components Generated Altiris ASDK Task a Symantec Components Generated Altiris Resource a Reports component generator for NS6 version a Remedy generator a Ensemble generator a Profile service generator Workflow Solution 134 What s new in Workflow Solution Table 13 1 List of new features in Workflow Solution 7 5 SP1 continued Replacement of SyncFusion library The SyncFusion libraries are replaced in Workflow Solution Following are the affected areas a Formula components in LogicBase Components Calc dll The Formula component and the Formula Equals Value Rule component are now replaced with the custom component that implements the following most commonly used operations a Add Subtract a Multiply a Divide a Average a RAND Random Number a STDEV Standard Deviation a IRR Internal Rate of Return a NPV Net Present Value Table 13 1 Replacement of SyncFusion library Following are the affected Office components Workflow So
5. computer users in case of different settings specified by multiple users If multiple users log in locally or remotely to the client computer on which a software resource is installed by a Managed Software Delivery Policy and specify different settings when prompted to restart the computer after the software installation is complete the following situations may occur a If aclient computer user snoozes the computer restart after a software resource is installed by a Managed Software Delivery policy computer can only restart when this user is logged in again If another user logs in to the same client computer and selects to restart the computer after the installation is complete the computer does not restart a Ifa user has accepted computer restart but it was snoozed by another user or the maintenance window has not started yet the computer will then restart unexpectedly for the first user when the snooze period specified by another user expires or the maintenance windows starts N A Table 10 4 Software Portal issues Software Portal publishing permissions are incorrectly migrated during upgrade from Software Management Solution 6 x When migrating from Software Management Solution 6 x the Software N A Portal publishing permissions for a software resource change their status from Approved to Requesting Approval Table 10 5 Software Management Solution Hierarchy and replication
6. A new package for Symantec Workspace Streaming Agent is distributed as part of Software Management Solution For more information about installation and management of the Symantec Workspace Streaming Agent see the nstalling the Workspace Streaming Agent chapter and the Managing the Workspace Streaming Agent chapter in the Workspace Streaming 7 5 SP1 Installation and Implementation Guide at the following URL http www symantec com docs DOC7391 Known issues The following are the known issues for this release If additional information about an issue is available the issue has a corresponding article link The known issues are separated into the following groups General issues See Table 10 2 on page a Managed software delivery issues Software Management Solution 110 Known issues See Table 10 3 on page Software Portal issues See Table 10 4 on page Hierarchy and replication issues See Table 10 5 on page Non Windows specific issues See Table 10 6 on page Software Management Framework issues See Table 10 7 on page Other issues See Table 10 8 on page Table 10 2 General issues If you import custom software If you import custom software resources to lt NS gt NSCAP UNC share N A resources to lt NS gt NSCAP and then upgrade Symantec Management Platform the software is folder it is removed during removed during the process upgrade Symantec Management After
7. An inventory task with the If you create an inventory task with the MySQL data class N A disabled MySQL data class but with valid MySQL credentials it collects MySQL data on Linux computers unchecked in the Advanced options on the Data Classes tab and then on the Run Options tab select valid MySQL credentials the inventory task still collects MySQL data on target Linux computers MySQL data must not be collected if no MySQL data class is checked in the inventory task Table 3 6 The Inventory policy or task that runs with the root rights when collecting the inventory on SUSE Linux Enterprise Server or on AIX is not able to log into the Oracle database The Inventory policy or task if not specified otherwise runs with the root rights by default However on SUSE Linux Enterprise Server and on AIX it is not possible to access Oracle applications while you are logged in as a root user Because of that the Inventory policy or task that runs with the root user credentials is not able to log in to the Oracle database This problem does not occur on Red Hat Enterprise Linux Solaris and HP UX Oracle servers As a workaround you can create an inventory policy or task that collects inventory for Oracle data classes only and runs with non root user credentials To do so perform the following steps 1 Inthe Symantec Management Console click Manage 2 a Tocreate the corresponding inventory policy click Policies
8. Browsing Enabled a SSL Access Enabled a Content Expiration Enabled a Content Expiration Setting a Log Enabled a Execute Permission Fields of IIS Http Server Setting Data data class a Central Binary Logging Enabled a Rapid Fail Protection Interval a Rapid Fail Protection Max Crashes Inventory Solution N A Known issues Known issues for Inventory Pack for Servers continued 58 Table 3 6 Inventory Solution 59 Known issues Known issues for Inventory Pack for Servers continued Prerequisite for gathering the inventory of Exchange Mailboxes data class On a freshly installed operating system before executing a server inventory stand alone package or a server inventory task for gathering Microsoft Exchange Server data classes you must explicitly install the Microsoft Visual C 2005 SP1 Redistributable Package x86 Otherwise the inventory for the data class Exchange Mailboxes is not gathered The Microsoft Visual C 2005 SP1 Redistributable Package x86 installs run time components of Visual C Libraries that are required to run the applications that use these run time components Server Inventory Plug in depends upon these libraries and run time components You can download the package for free at http www microsoft com downloads details aspx familyid 200b2fd9 ae1a 4a14 984d 389c36f85647 amp displaylang en N A Exchange Server Inventory On Windows Server 2003 operating syste
9. Enable verbose client logging option selected at Advanced option gt Run Options N A The DHCP Scopes and DHCP Options data classes incorrectly report the values that have double quotes When you define the DHCP scopes and use double quotes in the description for example DHCP Scope Configuration for Altiris company the Description column of the DHCP Scopes data class reports a value only up to the first double quotes In the given example it returns only DHCP Scope Configuration for This limitation also applies to the Scope Id and the Super Scope columns of the DHCP Scopes data class and the Scope Id column of the DHCP Options data class The same limitation also applies to the netsh exec filename command provided by the DHCP server This command is used to import the DHCP configuration details from the text files N A The reported version of the DHCP server does not match with the DHCP version given in the About dialog of the DHCP server The Version column of the DHCP data class reports the DHCP version that is different from the version given in the About dialog of the DHCP server N A Table 3 6 To gather the IIS 7 0 inventory you need to install the Management Compatibility features The IIS inventory that is gathered for the IIS Application Pools data class automatically starts the IIS Admin service if it is in a stopped state The Application Server Console Installed and Remo
10. Inventory Solution 61 Fixed issues Known issues for Inventory Pack for Servers continued Collecting inventory on Apache web server Only a single instance of Apache Server is supported Server Inventory Plug in does not implement the logic for populating the Host State field of the Http Host data class for Apache Servers This field is not populated in any scenarios with Apache Server If you tag some modules that are compiled statically the properties under such a section are retrieved and displayed without checking the specific module condition Windows only If the value for the KeepAliveTimeout parameter is specified in the configuration file httpd conf of Apache web server then after gathering the inventory NSE loading fails for the data class Http Host Setting Data on Notification Server N A Hardware inventory on Windows Server 2003 R2 SP2 x86 computers reports incorrect processor count When you collect hardware inventory from Windows Server 2003 R2 SP2 x86 computers the number of physical processors is reported incorrectly This happens when the client computer uses either hyperthreading enabled processors or multicore processors because Windows Server 2003 cannot detect them For more information on this issue and a hot fix please see the following links http support microsoft com kb 936235 http support microsoft com kb 932370 N A Fixed issues The following are the
11. Linux and Mac computers You can collect software inventory using the filescan rules with the acceptable date format for LastModifiedDate such as YYYY MM DD HH MM SS or YYYY MM DD However after software inventory is collected on UNIX Linux and Mac computers you get the error Unsupported file filter property LastModified The filter will be ignored As a result the data for last modified date is not collected To work around the problem you can create a custom inventory task to collect the data for last modified date N A Some inventory scans may take a long time to complete The default inventory task includes several software rules for scanning that can take quite a long time depending on the platform For example on Solaris platforms the opt or Volumes on Mac OS directories contain multiple subfolders and files On less powerful computers this can take more than one hour To avoid this you can exclude such rules and exactly define the directories that you want to scan N A Inventory scan does not scan deeper than system limitations Each operating system has a maximum length paths limitation though not the file system For example for Solaris and Mac OS X by default the limit is 1024 chars and for Linux OS it is 4096 As a result an Inventory scan does not detect files allocated deeper than the system limitations N A The Manufacturer field of the On UNIX Linux Mac OS clie
12. Management Suite 7 5 SP1 22 General installation and upgrade information For more information about Symantec Installation Manager see the Symantec Installation Manager Getting Started Guide at the following URL http www symantec com docs DOC6717 The types of installation requirements that you can use based on your current setup are as follows a Installation of Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions a Upgrade to Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions a Post upgrade versions of Symantec Management Agent and solution plug ins a Migration of Notification Server data from a Windows Server 2008 R2 computer to a Windows Server 2012 R2 computer a Migration to Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions Installation of Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions You can download the installation files directly to your server or you can create offline installation packages For more information on how to install and configure the product see the Installing the IT Management Suite solutions chapter in the T Management Suite 7 5 SP1 Installation and Upgrade Guide at the following URL http www symantec com docs DOC6847 Before you install or upgrade Server Management Suite Symantec Management Platform or IT Management Suite ensure that you have
13. Modification of Integration The Integration Component generators are modified to use T4 text templates instead Component generators of NVelocity templates To accommodate this change the following NS6 generators are removed a Three NS6 pre created generator projects as follows a Symantec Components Generated Altiris ASDK a Symantec Components Generated Altiris ASDK Task a Symantec Components Generated Altiris Resource a Reports component generator for NS6 version a Remedy generator a Ensemble generator a Profile service generator Server Management Suite 7 5 SP1 What s new in this release Table 1 4 List of new features in Server Management Suite 7 5 SP1 solutions continued Replacement of SyncFusion library The SyncFusion libraries are replaced in Workflow Solution Following are the affected areas a Formula components in LogicBase Components Calc dll The Formula component and the Formula Equals Value Rule component are now replaced with the custom component that implements the following most commonly used operations a Add a Subtract a Multiply a Divide a Average a RAND Random Number a STDEV Standard Deviation a IRR Internal Rate of Return a NPV Net Present Value 19 Table 1 4 Server Management Suite 7 5 SP1 What s new in this release List of new features in Server Management Suite 7 5 SP1 solutions continued Microsoft Office components Microsoft Office components that were pr
14. N A updated on the site servers drivers to the database after Youd drivers to the After you update the preboot configuration the driver database is database not updated after you recreate the preboot configuration An unknown computer that You cannot execute any software delivery task on an unknown N A is booted in the preboot computer that is booted in the preboot environment using the default environment fails to execute response that is set for unknown computers or by using the F8 key any software delivery task Incorrect help opens when The help icon that is present on the Partition Disk task does not N A you click on the help icon of open relevant help when you use the Internet Explorer 9 browser to the Partition Disk task browse the console Cannot add more than one More than one predefined computers are not added through the Add TECH217886 predefined computer Predefined Computer Settings page Chapter Inventory Solution This chapter includes the following topics Known issues Fixed issues Other things to know Known issues The following are the known issues for this release The known issues are separated into the following groups Installation and upgrade issues See Table 3 1 on page 44 Hierarchy and replication issues See Table 3 2 on page 44 Other known issues that are common for all types of platforms See Table 3 3 on page 44 Other known issues for Windows platfor
15. Notification There are no package servers in an environment Server computer A software resource is imported from a Notification Server p a The Use the following settings to download and run option is checked a The Download and run locally if bandwidth is above is unchecked a The Run from server if bandwidth is above any connection speed is checked a The Current logged in user option is checked on the Run Options settings File Version detection check When running a Managed Software Delivery policy under Currently N A does not support the user name environment variable logged in user the file version detection check fails to detect a file which is located under the user name folder Workaround To fix the issue in the file location path use the useprofile environment variable which points to the same folder Table 10 3 Software Management Solution Managed software delivery issues continued 112 Known issues Registry Key File Path to File Version and Registry Key File Path to Product Version rules do not support environment variables When running a Managed Software Delivery policy under Currently logged in user the Registry Key File Path to File Version and the Registry Key File Path to Product Version detection rules fail to detect a file if the path is specified using environment variables N A Client computer restarts on completing the software installation may confuse the
16. Policies Web Part of the policies that the Monitor Monitoring and Alerting home page If you enabled a monitor policy Plug in has activated but it is not yet displayed in the Web Part it might be because the Web Part is populated from inventory data that is received from the plug in Purging log event and Syslog Both log event and Syslog data purging is controlled with the single N A data String metric data purging schedule To schedule string metric data purging 1 In the Symantec Management Console on the Home menu click Monitoring and Alerting 2 inthe left pane click Monitoring and Alerting gt Monitor gt Settings gt Monitor Server Settings 3 Onthe Monitor Server Settings page click the Purge Maintenance tab 4 Under Non numeric Data set the value for String metric data On the Monitor Server Settings page click Save changes Table 5 4 Monitor Solution for Servers Other things to know 76 Other things to know about Monitor Solution continued The specific setup is required to enable Smart Metrics using SNMP To enable Smart Metrics using SNMP The SNMP service must be installed on the monitored computer a The community name must be configured in the SNMP service on the monitored computer The community name must match the community string in the SNMP protocol settings for your connection profile a SNMP packets must be accepted from any host in the SNMP properties on the mon
17. RHEL 6 3 version The Deploy Image task cannot You cannot stop the execution of the Deploy Image taskon N A be stopped by using the stop option of the task status page of the Symantec Management Console the client computer from the task status page of the Symantec Management Console Table 2 2 Deployment Solution 37 Known Issues Known Issues of Deployment Solution continued The 32 bit virtual machine or the You cannot boot a 32 bit virtual machine or an ESX client N A ESX client computers cannot computer into preboot environment using WinPE4 0 boot te p eboot environm nt For more information on this issue refer to the following using WinPE4 0 a VMware Community a Microsoft TechNet For Mac the Automation folder For Mac the Automation folder install policy fails to download N A install policy fails to download the automation folder on the client computer when the thumbs db file is present in the Automation folder or the Agent folder the automation folder on the client computer if the thumbs db file is present as hidden in the Automation folder or the Agent folder A thumbs db file is generated when you access the Automation folder or the Agent folder from the lt Install_dir gt Program Files Notification Server NSCapBin UNIX Deployment Mac universal path and change the view of the folder content to Thumbnails view Following is the workaround for this issue a Navigate to lt Instal
18. Workaround Start the client from other media physical CD ROM DVD ROM or ISO image file SOL session terminated If a SOL session window is already opened for a computer you must N A error message appears when close it before establishing a new remote SOL connection to the establishing a remote SOL computer Otherwise following error message may appear connectontoacomputer SOL session terminated SOL and IDE R disabled in When SOL and IDE R are disabled in the target computer s BIOS the N A the target computer s BIOS controls for these options on the Intel AMT Settings page Task progress window and remote control and Redirect to optical floppy drive or image on a server are not disabled IDE R session to MS DOS IDE R session to an MS DOS boot image may not work correctly with N A boot image does not work the managed HP client computers that have BIOS versions earlier than correctly with certain HP 1 5 client computers Workaround Upgrade BIOS on the client computer Alt lt key gt sequences do not When you use any Alt lt key gt sequence on the keyboard during the N A transfer to client computer Serial over LAN session the controlled computer may not receive it during SOL session Cannot install Windows using Due to SOL emulation limitations installation of a graphical operating N A IDE R on HP Compaq dc7700p system system through IDE R can lead to a BSOD on some Intel vPro implementations and is not fu
19. You cannot apply text indentation to specific text or line N A Error is encountered when the character font is set for the Word Model component Object reference error is encountered if character format is not specified while configuring the Office action components for Word Model component If the character font is specified then the Word Model component is executed without any errors N A Blank check box is displayed for Web Application project types Blank check box is displayed for Web Application project types on the Workflow Enterprise Management Published Workflows page Therefore you cannot filter published Web Application project types N A Fixed issues The following are the issues from the previous releases that are fixed in this release If additional information about an issue is available the issue has a corresponding article link Table 13 3 Workflow Solution Fixed issues in this release 138 Fixed issues The Process View page fails If you have delegated one user s tasks to another user using the N A to load after you delegate one Manage Delegations page of Process Manager portal then the user s tasks to another user Process View page fails to load This error occurs because the check to avoid loops fails to execute Therefore the delegation of tasks causes the Windows Process Activation Service WAS errors and the Application Pools to stop responding T
20. a What s new in Deployment Solution Known Issues a Fixed Issues What s new in Deployment Solution In Deployment Solution 7 5 SP1 the following new features are introduced Table 2 1 List of new features in Deployment Solution 7 5 SP1 Windows preboot The Windows preboot configuration is no longer packaged with Deployment Solution environment is not packaged To use the WinPE as a preboot environment you must first download and install the with Deployment Solution Windows ADK for Windows 8 and then import the Windows ADK to install into Deployment Solution This activity consumes around 3 hours a Installing ADK takes about 1 hour a Creating package takes about 30 minutes a Creation of Bootwiz automation package takes about 1 hour Deployment Solution plug in Deployment Solution plug in for x64 bit for Linux is now added that lets you manage 64 bit Linux is added Linux 64 bit client computers Table 2 1 Deployment Solution 31 Known Issues List of new features in Deployment Solution 7 5 SP1 continued RapiDeploy tool for imaging This release onwards Deployment Solution does not support the RapiDeploy imaging computers tool However you can deploy the existing img images that were created using the RapiDeploy tool Note When you upgrade from IT Management Suite 7 1 SP1 MP1 1 or from IT Management Suite 7 5 HF6 to IT Management Suite 7 5 SP1 you must edit the tasks and jobs that con
21. a user logoff is still pending The support of Run from server if bandwidth is above some speed setting is limited in CEM mode The usage of this setting on Internet managed client computers is limited as follows ma Ifthe setting is enabled for a Quick Delivery task or a Package Delivery task these tasks will fail with timeout error unless the client computer connects remotely or locally with corresponding bandwidth to the Notification Server computer or Package Server to which it is assigned before the task timeout period is reached a Ifthe setting is enabled for a Managed Delivery policy the policy will not run until the client computer connects remotely or locally with corresponding bandwidth to the Notification Server computer or Package Server to which it is assigned before the task timeout period is reached Computers in CEM mode cannot be turned on if necessary The Power on computers if necessary compliance setting is not supported for Internet managed client computers due to limitations of remote power management technology Managed Software Delivery policies and Quick Software Delivery tasks execution requires Symantec Management Agent upgrade Due to significant changes in this component Symantec Management Agent has to be upgraded to version 7 5 in an environment with hierarchy to execute Managed Software Delivery policies and Quick Software Delivery tasks Source Path Update execution requires
22. are not removed from the bulletins Invalid custom severities are cleaned up during upgrade However bulletins keep the invalid severities assigned to them To remove an invalid severity from a bulletin change its severity by using the right click menu N A An issue when breaking the hierarchy before migrating to 7 5 SP1 You must break the hierarchy if you are performing an upgrade to 7 5 SP1 After you break the hierarchy on the parent Notification Server computer sometimes the child Notification Server computer retains its association with the parent server Workaround Also break the hierarchy on the child Notification Server computer N A SQL queries in automation policies are overwritten The query parameters in the automation policies Item Status Changed After PM Import Maintain Retired Machine Historical data Software Update Advertisement Disabled Software Update Policy Failed are not migrated during an upgrade from 7 x to this version of Patch Management Solution Parameters in the default automation policies can be migrated but SQL queries are overwritten Symantec recommends that if you want to customize an automation policy you clone the policy and then make changes to the clone N A Software update packages are not migrated to 7 5 SP1 in case of an off box upgrade If you are performing an off box upgrade to 7 5 SP1 installing ona new computer and using migration wizard to trans
23. are pending restart 93 Table 8 4 Patch Management Solution for Windows Other known issues continued 94 Fixed issues The client computers are The client computers are sometimes listed in the Windows Computers N A sometimes listed in the Not Reporting System Assessment Scan Data report even when Windows Computers Not the Vulnerability Scan is executed successfully on them This happens Reporting System if the software releases that are installed on these computers are not Assessment Scan Data selected in the Windows Patch Data Import Task report even though the Vulnerability Scan was successful The modified update will not If you change the settings of the Advertisement Set policy and then N A be re downloaded when the run the Patch Management with the Revise option enabled the modified Revise option is enabled update will not be re downloaded The out of scope client The Compliance Summary report displays the summary for the total N A computers are displayed in number of Notification Server client computers including the the Compliance Summary out of scope client computers report The drill down report displays detailed information for the computers from the trusted scope only if you enter the Alternative When on the Import Patch Data for Windows page under Package N A Location path in the wrong Location you select Alternative Location you need to enter it in the format the
24. are removed from the product Use mirror credentials for In the previous versions of Patch Management Solution for Linux you N A Novell used Novell Customer Center credentials Starting from version 7 1 you must type the Novell Mirror credentials on the Novell page Novell Customer Center tab 82 Patch Management Solution for Linux Other things to know Table 6 5 Other things to know continued 83 Log file is created on the A log file is created on the endpoint that lets you troubleshoot patch N A endpoint installation issues for the particular computer The log file location is swuagent var InstallLog txt Integrating Patch IT Analytics solution provides reports that display patch management N A Management Solution with IT data By default users with Patch Administrator role do not have Analytics solution access to these reports To grant access add the IT Analytics Users role to the users For more information see the IT Analytics documentation Patch Management Solution This is done for binding Linux update channels with exact OS version HOWTO65658 for Linux creates a new Software association type during Patch data import This is working as designed Chapter Patch Management Solution for Mac This chapter includes the following topics a Known issues a Fixed issues a Other things to know Known issues The following are the known issues for this release If add
25. com doc refman 5 0 en connecting html Inventory Solution Other things to know N A 63 Other things to know Table 3 8 Other things to know continued Collecting inventory using Oracle Database Windows only For gathering Oracle Database Inventory inventory component establishes connection with the database The user credentials provided to connect to the Oracle database must have SYS DBA privileges to gather the Oracle inventory successfully If multiple instances of Oracle are installed and user wants to gather inventory from that computer then each database instance entry should be present in all tnsnames ora files That means that all the tnsnames ora files related to each Oracle instance should be identical For that to happen a user should replicate the database entries from one tnsnames ora to another The location for tnsnames ora file is OracleHome Network Admin Inventory Solution N A 64 Chapter Inventory for Network Devices This chapter includes the following topics Known issues a Fixed issues a Other things to know Known issues The following are the known issues for this release Table 4 1 Known issues Separate licenses for Inventory Inventory for Network Devices should share licenses with N A for Network Devices are Inventory Solution Currently the licenses for these two products displayed in the Symantec are separately listed in the Symantec Management
26. fixed issues for this release Table 3 7 Fixed issues Impossible to meter Visio Professional 2010 You cannot meter Visio Professional 2010 because it does not have any executable files that are associated with it This fix corrects an issue with Microsoft Office Visio 2010 and other Microsoft applications N A Inventory Solution 62 Other things to know Other things to know The following are the other things to know about this release Table 3 8 Other things to know Deprecated web browser Inventory Solution 7 5 SP1 release does not support the following web browser a Internet Explorer 7 N A Antivirus data class has been deprecated Antivirus data class selection check box is removed from the list of Inventory data classes for the inventory policies and tasks The inventory scan no longer reports the Antivirus To gather the required information about antivirus software you can use the Antivirus Inventory that comes with Symantec Endpoint Protection Integration Component N A SQL Server inventory in Inventory Pack for Servers gathers inventory for SQL Server N A Specified User or Logged in using the Windows Authentication method When using the User context Specified User or Logged in User context to gather inventory for SQL Server the user must have access rights to connect to SQL Server otherwise the inventory for SQL Server will not be gathered Disabled Auto Growth causes Data
27. from the inventory gathered by the previous versions of the Symantec Management Agent After the upgrade delta inventory does not gather this information N A Compliance reports still display computers after they are removed from the policy target If a computer to which a specific Managed Software Delivery policy is applied is displayed in any of the corresponding compliance reports it will still be displayed in these reports after it is removed from the policy target N A Prerequisite checks are skipped during the installation of a single item from the MPKG files If a single item is specified from an MPKG file for installation on a Mac OS client computer then the prerequisite checks are ignored during the installation on the client computer N A Incorrect association results for two Notification Servers in a hierarchy in a certain situation Consider two Notification Servers in a hierarchy This problem occurs if the parent and child have the same software resource imported but have different software products associated with the resource When you perform replication from the parent to the child under these circumstances the affected software resource on the child shows an incorrect association Instead of showing one association from the parent Notification Server the affected software resource shows two associations one from the parent and one from the child TECH176457 Table 10 9 S
28. in a hierarchy you can advance options can be edited edit the advanced options of the replicated task on the child NS computer After you edit the advanced options of the replicated task on the child NS computer and click Save changes the changes that you made are not saved Normally the advanced settings on the replicated task page should not be editable and the Save changes and Cancel buttons should not be enabled Table 3 3 Other known issues that are common for all types of platforms Inventory scan returns incorrect When you run an inventory scan on Mac or Windows client N A value for the HW Baseboard computers the scan returns an incorrect value for the HW data class Baseboard data class Table 3 3 continued Inventory Solution 45 Known issues Other known issues that are common for all types of platforms Inventory install uninstall and You can check Run once ASAP on a policy page to run N A upgrade policies do not run once inventory install uninstall and upgrade policies once as soon ASAP in the maintenance as possible window only However you cannot currently run the policies once ASAP in the maintenance window only Incorrect Install Date in inventory Inventory reports display incorrect Install Date for installed TECH133481 reports software products File inventory is not collected for During full inventory scan file inventory is not collected for the N A some so
29. is updated with N A Changes in a policy a the text Saved Changes even though the task that saves the changes confirmation message made to the policy and underlying advertisements may still be running displays Saved Changes If the changes that you made do not appear on the screen immediately even though the policy is still refresh the screen after a few seconds Your changes should appear being saved after the refresh The Software Update Plug in Occasionally clicking Install Now on the Software Update Installation N A stays in the Update Pending dialog box or waiting for the dialog box to close itself does not result in state after the dialog box the immediate installation of a software update The installation starts closes five minutes after the dialog box has closed when the Software Update Plug in wakes up and checks its state The Software Bulletin In the Software Bulletin Details report in the Applies To column the N A Details report shows the number of all applicable computers is shown including those for which computers that are out of the the current console user has access and those for which access is scope of the current console disabled user Update installations that The Windows Software Update Delivery Summary report shows N A require a computer restart are shown as complete update installations that require computer restart as complete You can use the Restart Status report to view if any computers
30. lets you access the Process Manager portal as well as the Form Workflow projects 140 Workflow Solution Table 13 3 Fixed issues in this release continued 141 Fixed issues During printing a Process During printing a Process View page the green tick mark icon and red N A View page the green tick cross icon are now displayed as per the Admin Edit and View mark icon and red cross icon permission settings are not displayed During processing an The Process Permissions Web Part is now displayed as minimized N A incident the Process Permissions Web Part is displayed as minimized on startup regardless of the Web Part setting if the Minimized On Startup check box is selected in Web Part settings If the Minimized On Startup check box is not selected then the Web Part is displayed as maximized or minimized as per the initial configured setting
31. lt 4000 a Edit the task or the job that uses the custom files and modify the task so that the task or the job is recreated in the database TECH218252 Deployment Solution 42 Fixed Issues Fixed Issues Following is the list of Fixed issues in this release Table 2 3 Fixed Issues of Deployment Solution The system time of the After you deploy an image the system time of the computer displays N A computer displays incorrect incorrect time time You cannot change the You cannot change the Command Line option of a Copy File task N A Command Line option of a when you assign it to a computer Copy File task The Copy File task fails to The Copy File task fails to execute the task if the file that is copied N A execute from the source computer exists on the destination computer A job fails to execute when A job fails to execute when a predefined computer record is merged N A a predefined computer when the computer is imported using the Active Directory Import record is merged The automation folder is not The automation folder is not updated on the client computers N A updated on theclient After you update the preboot configuration the package distribution computers after you recreate f points are not updated after you recreate the preboot configuration the preboot configuration The driver database is not The driver database is not updated on the site servers after you add
32. machine tasks are Virtual Machine Management tasks are queued because discovered N A queued virtual machines do not get assigned to site servers Other things to know The following are things to know about this release If additional information about an issue is available the issue has a corresponding article link Table 12 4 Other things to know Run the Network Discovery Before viewing the Orphaned Virtual Machine Report report you N A task and Run Inventory task must perform the Network Discovery task and Run Inventory task to before viewing the Orphaned get better results through the report Virtual Machine Report report Recommended Hyper V ISO In the Create Virtual Machine wizard for a host the ISO paths are N A file paths available for selection only if they are under the parent folder or a root folder of the host In case of Hyper V ISO files the ISO paths are available for selection only in following scenarios a ISO files are located under default Hyper V disk path where vha files get saved a ISO files which are referred or used by existing VMs irrespective of file path location If ISO files are not available for selection then you can specify the path manually Virtual Machine Management Other things to know Table 12 4 Other things to know continued 132 Change in the preconfigured The preconfigured Virtual Machine Management inventory task
33. maintenance window is activated on the client the task fails By default maintenance window is set a task times out after 300 minutes UPON CIENI On the Task options tab of the Advanced settings you can change when a task ends Applications with large With a Managed Software Delivery policy or Quick Delivery task TECH133459 installation paths fail to applications with large installation paths fail to execute execute When creating a package by When creating a package by ASDK AutoGenerateCommandLines N A ASDK command lines may parameter set to True no command lines are generated for the get not generated for the package package Unable to add one large file If you add one large file or a very big number of small files estimating N A or a very big number of small around 2 GB in total the procedure will fail with errors in the Notification files estimating around 2 GB Server computer log file while editing a software resource in total while editing a software resource Installation error code Modified installation error code descriptions are reset to default values N A descriptions are not migrated after upgrading from Software Management Solution 7 0 when upgrading from Software Management Solution 7 0 Weak ACL for a shared Setting weak ACL such as Everyone for a shared location which is N A location which is used for the used for the Software Library may lead to intentional or unintentional Software Library
34. may lead to loss of Software Library data or lack of storage on the corresponding issues with Software Library server Workaround To prevent the issues set strong ACL for UNC data safety path which leads to the Software Library repository Importing packages if When importing software packages using Import Software wizard N A package files contain sensitive information in unencrypted form may lead to a possibility of information disclosure threat package files can be read by an unauthorized party during data transfer from package store to the Notification Server computer If package files contain sensitive information such as passwords inside scripts in unencrypted form then such software import can be a subject to information disclosure threat Table 10 7 Software Management Solution 115 Known issues Software Management Framework issues continued Migrated software components are not merged with newly discovered software components if those components have separate 32 bit and 64 bit versions After upgrading to Software Management Solution 7 5 software component duplicates appear in Software Catalog after running Software Discovery for those components which have 32 bit and 64 bit separate versions N A Table 10 8 Other issues Windows computers with If you enable Legacy Agent Communication mode after you upgrade N A installed Software Notification Server the W
35. navigate to the AexPatchUtil exe utility N A accessing the AexPatchUtil exe utility using the command prompt because of access restrictions to the C Program Files Altiris folder This issue occurs only on the Notification Server computer Workaround ca straight to the C Program Files Altiris Altiris Agent Agents directory Table 8 4 Patch Management Solution for Windows Other known issues continued Known issues An issue with re imaged An issue occurs when you re image or reinstall an operating system N A endpoints on an endpoint Software update plug in is not able to process the policies and install software updates Workaround Restart the Symantec Management Agent service or restart the computer Patching of software thatis Patches that you apply to the software in a virtual layer might not be N A installed into a virtual layer is applied correctly and can corrupt the system not supported Packages are not always Occasionally software update packages may not be downloaded N A downloaded to managed immediately to managed computers This is due to a timing issue where computers at the correct time the initial download is not triggered by Software Management and the status of the package is not updated The packages will be downloaded when the update install schedule fires or when the next maintenance window opens When you click Save When you edit a Software Update policy the screen
36. new location will following format as follows sulle saved successfully lt alternative location gt pmimport cab but the import will fail Otherwise if you enter the path in the wrong format the new location will still be saved successfully but the import will fail After the disaster recovery After you have performed the disaster recovery you need to rerun the N A you need to rerun the Patch Patch Management import Management import Only UNC paths can be used Only UNC paths can be used as an alternate download location ona N A as an alternate download location on a non lIS Windows package server non lIS Windows package server If you specify a local path on the server as the alternate download location the software updates are not downloaded from a package server that does not have IIS installed Fixed issues The following are the fixed issues for this release If additional information about an issue is available the issue has a corresponding article link Patch Management Solution for Windows Other things to know Table 8 5 Fixed issues An issue occurs when installing Sun Java updates When Java software is in use on the client computer the update cannot be installed silently A Close applications dialog box appears on the client that prevents the update process from proceeding 95 N A Sun Java gets uninstalled if Internet Explorer is open at the time of installation If a
37. reports N A 86 Chapter Patch Management Solution for Windows This chapter includes the following topics Known issues a Fixed issues a Other things to know Known issues The following are the known issues for this release If additional information about an issue is available the issue has a corresponding article link The known issues are separated into the following groups a Installation and upgrade issues See Table 8 1 on page 88 a Hierarchy and replication issues See Table 8 2 on page 89 Software updates installation issues See Table 8 3 on page 90 a Other known issues See Table 8 4 on page 92 Table 8 1 Patch Management Solution for Windows Installation and upgrade issues 88 Known issues After the upgrade the Assessment Scan policy fails to run on client computers A Patch Management Solution for Windows upgrade issue occurs in the following scenarios a T Management Suite upgrade from 7 1 SP2 MP1 to 7 5 a IT Management Suite upgrade from 7 1 SP2 MP1 1 to 7 5 SP1 a IT Management Suite upgrade from 7 5 to 7 5 SP1 After the upgrade the AexPatchAssessment exe is removed from Installation Directory Patch Management Packages WindowsVulnerabilityScan and the Assessment Scan policy fails to run on client computers To avoid this issue you need to run the Import Patch Data for Windows task after you perform the upgrade HOWTO95567 Invalid custom severities
38. rollout policy are rewritten with default values rewritten with default values during upgrade Incorrect heartbeat alert A heartbeat alert may be raised in Event Console from a monitored N A behavior on a virtual machine resource that runs on a virtual machine even if it is online and the metric provider is running Monitor token values that If you have a VBScript client side task that is associated with a rule TECH154599 include double quotes cause and the output from a token produces double quotes the VBScript VBScript tasks to fail fails The Disk Paging Activity The Disk Paging Activity report displays incomplete HP UX and AIX N A report displays incomplete data data when it is viewed in the Chart View Table 5 2 Monitor Solution for Servers Known issues for Monitor Solution continued 70 Known issues Agentless monitoring uses The Remote Monitoring Server RMS agent leverages PPA to make N A Pluggable Protocol connections to monitored remote resources to obtain metric data PPA Architecture PPA references the connection profiles used during Network Discovery The connection profiles Network Discovery connection profiles define which protocols are enabled and any applicable credentials and settings for each protocol When the RMS agent attempts to monitor an agentless resource it queries the database and uses the connection profile that was used during Network Discovery If the RMS a
39. the Real Time view on the Intel AMT Configuration Mode page N A Server address is not the setup and Configuration Server address is not shown for computers displayed with Intel AMT version 2 6 and 4 0 During upgrade custom During the upgrade to 7 5 any custom filters of Network Filtering are N A configuration of Network Filtering resets to default reset to the default configuration To keep using the custom setting you need to do the following a On your NS Server from the RTSM Web U Data folder copy the CBFilters bak file a Rename the CBFilters bak file to CBFilters xml a Replace the original xml with the one containing the custom configuration 107 Chapter Software Management Solution This chapter includes the following topics a What s new in this release Known issues a Fixed issues a Other things to know What s new in this release In Software Management Solution 7 5 SP1 the following new features are introduced Table 10 1 List of new features Improved Software Portal performance Multiple code optimizations are implemented to speed up loading the software resources Administrators may notice performance improvement by over 50 Improved Symantec Management Agent stability Numerous fixes have been implemented to ensure greater stability of Symantec Management Agent Table 10 1 Software Management Solution 109 Known issues List of new feat
40. the tasks such as scheduled inventory tasks a Higher scalability Now you can assign more than one host or virtual machine to the same task server and initiate multiple tasks simultaneously without worrying about the timely completion of those tasks a More reliability Simultaneous execution of multiple tasks helps in reducing the task queues and the task timeout related failures This results in reducing ambiguity and makes the task execution more reliable Support for latest versions of IE browser Now Virtual Machine Management supports IE10 and IE11 browsers in compatibility mode to leverage the features that are provided by these latest IE browsers Pre populated drop down list for better usability While creating the Deploy VM task from the Manage gt Jobs and Tasks gt System Jobs and Tasks gt Virtual Machine Management menu now instead of typing out the values you can use the user friendly drop down lists to specify the value for the Source Host Name and Template Name fields Virtual Machine Management System requirements Table 12 1 List of new features continued Improved response time of the tree view on the Virtual Machine Management portal page Virtual Machine Management code is optimized to reduce the loading time of the tree view on the Virtual Machine Management portal page Now the tree view page quickly loads the virtual environment with a large number of hosts and virtual machines
41. they the other one the aggregation logic evaluation may produce unexpected monitor an equal number of results instances Policies may get overwritten On the Home menu click Monitoring and Alerting In the left pane N A when creating multiple policies in a new window or from the Server Management Suite portal expand Monitor gt Policies and then right click the name of the policy and click Open in New Window If several policies are created in the same manner every subsequent policy rewrites all the previous ones When policies are turned on from the Server Resource Manager View of the Server Management Suite Portal the same result is produced last policy overwrites all previous ones Workaround To get back the overwritten policies re import the rewritten monitor packs manually All monitor pack settings will also be reset to default in this case Table 5 3 Known issues for Event Console It is not possible to export or import Alert Rule Settings from Event Console It is not possible to export and import Alert Rule Settings from the Event Console page Workaround On a source server do the following a Inthe Symantec Management Console on the Settings menu click Monitoring and Alerting a Inthe left pane expand Event Console and click Alert Rule Settings a Inthe right pane right click each rule and then click Export a Save the rules On a target server do the following a I
42. to a secure backup location On the new computer with IT Management Suite 7 5 SP1 and Windows Server 2012 R2 with reused SQL 2008 database import the data store file and if required save the manually copied data For more information on the migration process see the Migrating Notification Server data from Windows Server 2008 R2 to Windows Server 2012 R2 topic in the T Management Suite 7 5 SP1 Installation and Upgrade Guide at the following URL http www symantec com docs DOC6847 Migration to Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions If you use Notification Server 6 x or IT Management Suite 7 0 and want to migrate to Symantec Management Platform 7 5 SP1 and Server Management Suite 7 5 SP1 you can use either of the following paths a Migrate from Notification Server 6 x or IT Management Suite 7 0 to IT Management Suite 7 1 SP2 and then first upgrade to ITMS 7 1 SP2 MP1 1 followed by the upgrade to ITMS 7 5 SP1 25 Server Management Suite 7 5 SP1 26 Other things to know a Migrate from Notification Server 6 x or IT Management Suite 7 0 to IT Management Suite 7 5 and then first upgrade to ITMS 7 5 HF6 followed by the upgrade to ITMS 7 5 SP1 For detailed instructions on migrating from Notification Server 6 x or IT Management Suite 7 0 to IT Management Suite 7 1 SP2 see the following documentation resources a T Management Suite Migration Guide version 6 x to 7 1 SP2 at th
43. to the minute information a Upgrade assurance that delivers software upgrades a Global support purchased on a regional business hours or 24 hours a day 7 days a week basis a Premium service offerings that include Account Management Services For information about Symantec s support offerings you can visit our website at the following URL www symantec com business support All support services will be delivered in accordance with your support agreement and the then current enterprise technical support policy Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL www symantec com business support Before contacting Technical Support make sure you have satisfied the system requirements that are listed in your product documentation Also you should be at the computer on which the problem occurred in case it is necessary to replicate the problem When you contact Technical Support please have the following information available Product release level a Hardware information Available memory disk space and NIC information Operating system Version and patch level Network topology Router gateway and IP address information Problem description a Error messages and log files a Troubleshooting that was performed before contacting Symantec a Recent software configuration changes and network changes Licensing and registration If
44. upgrade from IT Management Suite 7 0 previous versions of N A Agent and Software Symantec Management Agent and Software Management Plug in may Management Plug in require fail to run Managed Delivery Policies and Quick Delivery tasks under upgrade to run Managed specific user credentials Delivery Policiesand Quick Workaround Upgrade Symantec Management Agent and Software Delivery tasks under specific z es sear credentials Management Plug in or run Managed Delivery Policies and Quick Delivery tasks using Symantec Management Agent credentials Unable to generate a If the Software Library is specified as a source for a package containing N A command line for a package large files while editing an existing software resource the command from a Software Library lines are not generated for this software resource Software discovery creates If after running the Software Discovery task or gathering software N A second software resource for inventory Software Catalog duplicates previously imported software software resource imported resources as newly discovered software resources this means that from MSI the corresponding imported MSI files contained different software keys Workaround To fix the issue run the Merge Duplicate Resources scheduled task If this task does not fix all issues merge the software resources manually Table 10 3 Software Management Solution Managed software delivery issues 111 Known issue
45. your Symantec product requires registration or a license key access our technical support Web page at the following URL www symantec com business support Customer service Customer service information is available at the following URL www symantec com business support Customer Service is available to assist with non technical questions such as the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec s technical support options Nontechnical presales questions Issues that are related to CD ROMs DVDs or manuals Support agreement resources If you want to contact Symantec regarding an existing support agreement please contact the support agreement administration team for your region as follows Asia Pacific and Japan customercare_apac symantec com Europe Middle East and Africa semea symantec com North America and Latin America supportsolutions symantec com Contents Technical Support oo ccc cece cee ceseesesteseeeceteateetetvassesetvatertsteatertsatserenanees 4 Chapter 1 Server Management Suite 7 5 SP1 oo 10 About Server Management Suite 0 00 00 cece ener ee e
46. 03410715d Set the Physical Path value to the actual location of the package By default the package location is as follows C Program Files Altiris Patch Management Mac Packages SoftwareUpdateHelper Other things to know The following are the things to know about this release If additional information about an issue is available the issue has a corresponding article link Table 7 3 Other things to know Hierarchy is not supported This product does not support hierarchy and replication N A Client Mac computers must Client Mac computers download updates directly from the Apple website N A have Internet access Patch Management Solution for Mac Other things to know Table 7 3 Other things to know continued About Patch Management security roles You can assign the following security roles to Symantec Management Console users a Patch Management Administrators a Patch Management Rollout Users with Patch Management Administrators role have full access to Patch Management Solution functionality but no access to the rest of the Symantec Management Console Users with Patch Management Rollout role have limited access to the following Patch Management Solution functionality a Software Update policies a Reports a Patch Remediation Center page Users with Patch Management Rollout role can perform the following actions a Enable disable change settings in the software update policies a View
47. 09 Fixed ISSUES is citelsi cian a ai a dan ee A Eaa be detebhe ete AA 116 Other things to KNOW 0 6 cc cece cece cece eee a aaaea Aa a aai 118 Symantec Endpoint Protection Integration COINMOOMON Gp terette tats haere ates eaceataacanoaen as 121 About Endpoint Protection Integration Component 0 0 eeees 121 KNOWN ISSUCS ve2 eee est ceaed seeks festa a eaaa aaa aea a aaa 121 Virtual Machine Management o ae 125 What s new in this release 0 0 0 cece cece nent en ee ee eeeeeeeaeeeeeeaeeaenes 125 System requirements ccccceececee cece ee eect ee ee eect ee eeeeeeeeeeeeaeaeaees 127 InstallinG E EEEE Gti te ed avaesals E te ARG Oe Vee Laat deten oh s 127 Supported hypervisors ccccccee cece cece eee cecececeseceseeeeeeeeeeaeaed 128 KMOWN ISSUCS 3 3 e c625 A aceite T saad sy acmincaeeteanseee reaceies eeu 128 Fixed issues pve Ra One Ro SR 130 8 Contents 9 Other things to KNOW siiecsveck giorni Wi Mobiles een eee 131 Chapter 13 Workflow Solution oeer 133 What s new in Workflow Solution c cece cece cece eeeeeeeeaeeeenaeeeenaes 133 KMOWNISSUES A E A E E E ETET 136 Fixed fi oy 0 lt gt ea Sn ee 137 Chapter Server Management Suite Paope yl This chapter includes the following topics a About Server Management Suite a What has changed in the release notes a Components of Server Management Suite 7 5 SP1 a What s new in this release a Sys
48. AM MaxRefreshRate HP UX HW_Printer DefaultPaperType HorizontalResolution VerticalResolution HP UX OS_OperatingSystem CountryCode NumberOfLicensedUsers RegisteredUser SerialNumber HP UX IA64 HW_SCS IController MaxTransferRate MaxDataWidth As a workaround you can run custom inventory to collect required data on HP UX and HP UX IA64 platforms N A Table 3 5 Inventory Solution 52 Known issues Other known issues for UNIX Linux and Mac platforms continued Not all inventory data is reported correctly on Linux Mac and UNIX platforms The inventory for the following data class fields is not correctly collected Platform Data class Field RHEL3 HW_DesktopMonitor all fields for Linux with kernel 2 4 Linux HW_Keyboard Linux Manufacturer Linux HW_PhysicalMemory Model Manufacturer Linux HW_DesktopMonitor VideolnputMode SerialNumber ManufacturingDate FeatureSupport Mac HW_PointingDevice Type Mac OS_OperatingSystem OSArchitecture InstallDate RegisteredUser Linux Mac HW_Chassis AudibleAlarm PartNumber Model Linux Mac HW_SCS IController Index MaxDataWidth MaxTransferRate Linux Mac HW_DisplayController MaxRefreshRate VideoProcessor Linux Mac OS_OperatingSystem CountryCode NumberOfLicensedUsers RegisteredUser SerialNumber Linux Mac UNIX HW_DesktopMonitor MonitorType As a workaround you can run custom inv
49. C For example to do this for Windows Vista in the Control Panel click User Accounts gt Turn User account control on or off and then uncheck Use User Account Control UAC to help protect your computer Optionally you can disable the UAC for the built in administrator account if you want to use this account for remote connection To do this in the Control Panel gt Administrative Tools gt Local Security Policy MMC snap in click Local Policies gt Security Options and disable the User Account Control Admin Approval mode for Built in Administrator account policy N A Connection capabilities limited when connecting to computers that have multiple network cards Real Time System Manager s connection to client computers that have more than one NIC network interface card has been improved The following limitations still apply a The Real Time System Manager connection timeout is 10 minutes a The Symantec Management Agent must have the Configuration Management Database CMDB updated with the new IP address after the client computer connects to the network N A Table 9 3 Real Time System Management Other known issues continued Known issues One to many tasks cannot To manage a computer from the Real Time view one to one you can N A manage resources by an IP enter an IP address and connect to the computer One to many tasks address do not work in this way To run one to many
50. Console Management Console A 9 However the licenses are shared and Inventory Solution license is consumed for every device that is inventoried by Inventory for Network Devices Fixed issues The following are the fixed issues for this release Inventory for Network Devices 66 Other things to know Table 4 2 Fixed issues The reports in the Agentless The folder has been renamed The Network Discovery reports N A Inventory folder belong to are now located at Symantec Management Console gt Network Discovery Reports gt All reports gt Discovery and Inventory gt Discovery Other things to know The following are the things to know about this release Table 4 3 Other things to know Hierarchy and replication All discovered agentless inventory resources computers N A support routers switches etc replicate up to the parent Notification Server Predefined SNMP data mapping tables replicate down from the parent Notification Server to the child Notification Servers Possible workaround To manually replicate a custom SNMP data mapping table down from the parent Notification Server to child Notification Servers do the following a Inthe Symantec Management Console on the Settings menu click All Settings a Inthe left pane expand Notification Server gt Resource and Data Class Settings gt Data Classes gt Network Resource Data a Inthe left pane under Network Device Data right clic
51. File Growth Mode and Data File Growth Size fields N A blank reports for some data classes from MS SQL Server Databases data class for a database will return blank whenever Auto Growth property for that database is disabled Table 3 8 Other things to know continued Accepted MySQL connection parameters for Inventory tasks To access the MySQL Credentials dialog box perform the following steps in order a Open an inventory task a Inthe right pane click Advanced a Inthe Advanced Options dialog box on the Run Options tab under MySQL click the Add symbol You must specify the user name and password to connect to the MySQL Server and collect the inventory data Specify the other connection parameters only when they differ from the default values On Windows you can specify the following connection parameters m host host port Default port is 3306 On UNIX and Linux you can specify the following connection parameters m protocol TCP SOCKET Default protocol is SOCKET port port_num Default port is 3306 m socket path Default socket file is tmp mysql sock You can use the following examples a To specify TCP IP connection with port 13306 protocol TCP port 13306 a To specify UNIX socket file var lib mysql mysql sock protocol SOCKET socket var lib mysql mysql sock For more information about connecting to the MySQL Server please refer to the following URL http dev mysql
52. Microsoft Windows Server 2008 the following data classes are not reported or if reported do not contain the inventory for Oracle a Oracle Database Service a Database System a Database Service a Associate Database System to Service N A Collecting inventory using MySQL database MySQL details for the DB_Database Service data class are not populated when MySQL service is stopped Inventory of installations of multiple instances of MySQL Server on a computer is not supported If multiple instances are installed the inventory is gathered for the first instance that is found N A Collecting database inventory If you select any kind of database inventory for example Oracle MySQL or MS SQL from the data class tree view Inventory gathers data for almost all the databases Oracle MySQL and MS SQL installed irrespective of selection in the tree view because most of the data classes are common among them If you disconnect from the registered server running SQL Server through SQL Server Enterprise Manager by right clicking the server name and clicking the Disconnect menu then after gathering the inventory the Operational Status property of the Database Service data class is not reported N A Running an inventory task in the Specified User context fails As a workaround please execute the inventory task in the System user context or in a Logged In user context N A 60 Table 3 6
53. N DLL MS01 045 Installation of this hot fix requires user interaction on the target computer The user must click Yes in the installation dialog box Additional information about update installation prerequisites may be available in the Resource Manager or on the vendor s website Patch Management Solution for Windows Table 8 3 Software updates installation issues continued Some software updates are shown as not installed in the Windows Update dialog box Some software updates that you install using Patch Management Solution can be shown as not installed on the managed computers in the Windows Update dialog box This issue occurs because the executable is a full software release not a patch Symantec recommends that you use Altiris Software Management Solution from Symantec to roll out this software The following software updates are known to have this issue KB982671 Microsoft NET Framework 4 KB968930 Windows PowerShell 2 0 and WinRM 2 0 a KB940157 Windows Search 4 0 IE8 Internet Explorer 8 a KB2526954 Microsoft Silverlight IE9 Internet Explorer 9 a KB2463332 Windows Internal Database Service Pack 4 91 Known issues N A Some updates require original installation media Some updates may require original installation media The updates that are known to require one are as follows a Microsoft Project 2003 SP3 a Microsoft Visio 2003 SP3 a Citrix Presentation Server If the produc
54. Suite 7 5 SP1 the Endpoint Protection Integration Component 7 5 is packaged No new features are introduced For more information on the Endpoint Protection Integration Component 7 5 Known Issues See Known issues on page 121 Known issues The following are the known issues for this release If additional information about an issue is available the issue has a corresponding article link Table 11 1 Symantec Endpoint Protection Integration Component Known issues Known issues Collecting Antivirus Inventory for The Antivirus inventory task is unable to collect inventory for N A F Secure Anti Virus 2012 F Secure Anti Virus 2012 Support for McAfee 2011 Endpoint Protection Integration Component does not support McAfee N A v10 5 227 in JP CS CH KN 2011 in the following languages languages Chinese Simplified a Japanese a Korean a Chinese Traditional Endpoint Protection Integration Endpoint Protection Integration Component scan tasks such as full N A Component task issues with scan and Quick Scan fail on Symantec Endpoint Protection 12 1 Symantec Endpoint Protection 12 1 Endpoint Protection Integration Endpoint Protection Integration Component repair task does not N A Component repair task execution execute for the supported Symantec Endpoint Protection versions except Symantec Endpoint Protection 11 0 7072 1031 Registry entries and folders Few registry entries and folders are present even after you u
55. Symantec Server Management Suite 7 5 SP1 powered by Altiris technology Release Notes vi Symantec Symantec Server Management Suite 7 5 SP1 powered by Altiris technology Release Notes Legal Notice Copyright 2014 Symantec Corporation All rights reserved Symantec the Symantec Logo the Checkmark Logo Altiris and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are d
56. Symantec User credentials Source Path Update will only work under Symantec User Credentials Table 10 10 The status of the Quick Delivery tasks for software resources with EXE files which contain MSI packages does not reflect the status of the embedded MSI package installation Software Management Solution Other things to know Other things to know continued Tasks and policies allow you to use software packages with EXE executable files which contain MSI components The logic behind such tasks only monitors the execution of the initial EXE file which calls the MSI component Once the embedded MSI is triggered the result of the task or policy is considered to be successful This may lead to confusing situations in case the embedded MSI file fails to complete particularly when you use Quick Delivery tasks which do not utilize detection checks For example if you try to install an executable with Adobe Reader in silent mode using a Quick Delivery task on a client computer running Windows 7 Embedded the installation may fail without returning an error code while the Quick Delivery task status returns successful completion of the executable file Symantec recommends you to use MSI software packages instead of EXE files and policies with detection checks instead of Quick Delivery tasks where possible to make sure receive accurate and detailed information about the software installation process Tasks and pol
57. USER_NAME APPDATA LOCAL MICROSOFTIWINDOWSIHISTORY 18 C USERS USER_NAME APPDATA LOCAL MICROSOFT WINDOWS TEMPORARY INTERNET FILES 19 C USERSYUSER_NAME APPDATA LOCAL 20 C USERS USER_NAME MUSIC 21 C USERSYUSER_NAME PICTURES 22 C USERSUSER_NAME WIDEOS Patch Management Solution for Windows 100 Other things to know 23 C AUSERS USER_NAME PPDATA ROAMING MICROSOFTIWINDOWS NETWORK SHORTCUTS 24 C USERS USER_NAME DOCUMENTS 25 C AUSERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS PRINTER SHORTCUTS 26 C USERS USER_NAME 27 C PROGRAM FILES 28 C PROGRAM FILES X86 29 C PROGRAM FILES COMMON FILES 30 C PROGRAM FILES X86 COMMON FILES 31 C USERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS START MENU PROGRAMS 32 C AUSERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS RECENT 33 C WINDOWS RESOURCES 34 C WINDOWS RESOURCES 0409 35 C AUSERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS SENDTO 36 C A USERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS START MENU 37 C A USERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS START MENU PROGRAMS STARTUP 38 C WINDOWS SYSTEM32 39 C WINDOWS SYSWOW64 40 C AUSERSKUSER_NAME APPDATA ROAMING MICROSOF TWWINDOWS TEMPLATES 41 C WINDOWS Chapter Real Time System Management This chapter includes the following topics Known issues Know
58. X OS_OperatingSystem MaxProcessMemorySize AIX HW_USBDevice all fields AIX HW_DesktopMonitor Manufacturer Model MonitorType SerialNumber ManufacturingDate FeatureSupport AIX SW_BIOSElement some firmware fields AIX HW_DisplayController MaxMemorySupported AdapterRAM MaxRefreshRate AIX HW_Printer DefaultPaperType HorizontalResolution VerticalResolution AIX OS_OperatingSystem CountryCode NumberOfLicensedUsers RegisteredUser SerialNumber As a workaround you can run custom inventory to collect required data on AIX platforms Table 3 5 Inventory Solution 51 Known issues Other known issues for UNIX Linux and Mac platforms continued Not all inventory data is reported correctly on HP UX and HP UX IA64 platforms The inventory for the following data class fields is not correctly collected Platform Data class Field HP UX HW_Baseboard some fields HP UX HW_Chassis Manufacturer AudibleAlarm LockPresent PartNumber SecurityBreach SecurityStatus HP UX HW_Chassis ChassisPackageType HP UX HW_USBDevice USBVersion SerialNumber DeviceSpeed HP UX HW_PhysicalMemory Manufacturer Speed DataWidth and TotalWidth HP UX HW_DesktopMonitor MonitorType VideolnputMode ManufacturingDate FeatureSupport HP UX HW_SCSIController Index HP UX SW_BIOSElement some firmware fields HP UX HW_DisplayController MaxMemorySupported AdapterR
59. able 6 4 Fixed issues 81 Duplicates are created if the Duplicates are created during the execution of the Red Hat or Suse TECH210368 MetaData Import task is run Linux Patch Management Import task if Linux client computers have after software inventory is already sent in their first time software inventory before the MetaData collected from Linux client Import task was run computers The Delete data for Checking the Delete data for excluded software channels does not N A excluded software channels delete the data that has already been downloaded for the previously may fail to delete the selected channels corresponding data The Software Update Tasks In the Red Hat Novell Software Update Tasks Delivery Summary N A Delivery Summary Web Part shows executed tasks as incomplete Web Part the tasks that were executed more than 30 days ago are shown as Incomplete Other things to know The following are the things to know about this release If additional information about an issue is available the issue has a corresponding article link Patch Management Solution for Linux Other things to know Table 6 5 Other things to know You can use the First Time If you want you can use the wizard on the Home gt Notification Server N A Setup portal to configure Management gt First Time Setup page to configure Patch Management Patch Management Solution Solution for the first use for the fi
60. aced by another file with the N A package after it is updated same name Software Management Framework Agent fails to update during a Quick Delivery task local cached version on the client computer and uses the old package or a Package Delivery task version during a Quick Delivery task or a Package Delivery task execution execution Heavy Software Portal usage Heavy Software Portal usage leads to degrading Notification Server N A considerably affects the performance due to high database growth rate Notification Server performance Software portal page request Software portal page request times out due to long Active Directory TECH174477 times out while loading membership analysis Errors appear in logs after Errors related to Software Management Framework Agent and N A running the Software SMFAgent dll appear in logs after running the Software inventory or inventory or Hardware Hardware inventory tasks inventory tasks Managed Software Delivery If the Run from server if bandwidth is above some speed advanced N A policies cannot be run from servers on client computers running Windows Vista or Windows 7 option is checked for a Managed Software Delivery download settings the policy will fail with a 1619 error code on the client computers running Windows Vista or Windows 7 operating systems Other things to know The following are the other things to know about this release Table 10 10 Other things to
61. al time Viewer and Historical Performance Viewer Viewer and Historical Performance Viewer until data is received from the target computer by Notification Server Table 5 2 Monitor Solution for Servers Known issues for Monitor Solution continued Known issues When Altiris log type is When the Altiris log type is selected the Log Event metric uses N A selected the Log Event Notification Server log file as source This type of log is supported for metric only supports Windows Windows platforms only platforms HTTP metrics do not support The HTTP metric cannot be used with virtual hosting The HTTP metric N A virtual hosts only supports the use of the current host name of a physical computer that reports basic inventory to the Notification Server computer WMI metrics read the data If two WMI metrics are configured to parse the same command output N A with the lowest polling and they both have different polling intervals these metrics read the interval data with the lowest polling interval The WMI metrics combine into a similar query for optimization The query runs at the lowest interval setting Polling metric on demand If you add the Poll metric on demand task to a policy or to a rule then N A task fails the task fails to run when the rule is activated The task completes successfully when manually executed Manually created Monitor site Monitor site servers that are created manually disap
62. anagement Solution supports only two level hierarchy A child Notification Server computer cannot be a parent to another Notification Server computer The Check Software Update The New schedule button on the Check Software Update Package N A Package Integrity Task Integrity Task page is disabled on the child Notification Server cannot be run on the child computer Workaround Schedule the task on the parent Notification Server computer Then edit the schedule on the child The Vulnerability Scan task If you run complete replication but do not replicate the patch data and N A fails if the patch data has not then try to run the Vulnerability Scan task on a child server or a client been replicated computer from the Parent Notification Server the scan will fail Replicated Policies Get Replicated policies get deleted on the Child Notification Server when TECH210370 Deleted on the Child Notification Server when using Standard Replication Schedule Patch Management Import Data for Windows uses the Standard Replication Schedule Patch Management Solution for Windows Table 8 3 Software updates installation issues 90 Known issues A box that you uncheck on In Patch Remediation Center choose a bulletin that has more than N A page 1 in the Distribute 10 packages for distribution When in the Distribute Software Updates Software Updates wizard wizard on page 1 you uncheck a box that is checked by default a
63. anagement Suite 7 5 SP1 Where to get more information Symantec product information resources continued Symantec Connect An online resource that contains forums articles blogs downloads events videos groups and ideas for users of Symantec products http Awww symantec com connect endpoint management forums endpoint management documentation Here is the list of links to various groups on Connect a Deployment and Imaging http Awww symantec com connect groups deployment and imaging a Discovery and Inventory http Awww symantec com connect groups discovery and inventory a ITMS Administrator http www symantec com connect groups itms administrator a Mac Management http www symantec com connect groups mac management a Monitor Solution and Server Health http Awww symantec com connect groups monitor solution and server health a Patch Management http Awww symantec com connect groups patch management a Reporting http Awww symantec com connect groups reporting a ServiceDesk and Workflow http www symantec com connect workflow servicedesk a Software Management http Awww symantec com connect groups software management a Server Management http Awww symantec com connect groups server management a Workspace Virtualization and Streaming http Awww symantec com connect groups workspace virtualization and streaming 29 Chapter Deployment Solution This chapter includes the following topics
64. ask with the same name consecutively the task updates the same on multiple ESX computers resource entry It does not create a separate resource entry for every with the same name ESX server Creation or deletion of virtual For the successful creation or deletion of virtual disks on the hosts N A disks which are managed and discovered by a vCenter the credentials for the hosts and respective vCenter must be the same Limitations to the Add host On the Virtual Machine Management portal page if you want to N A function add a host only the default connection profiles work The Virtual Machine The Virtual Machine Management portal page does not show the N A Management portal page edited data of your virtual resources After you successfully perform does not show edited data any of the Virtual Machine Management tasks the information on the Virtual Machine Management portal page is not updated To work around this issue on the Virtual Machine Management portal page in the left pane click the Refresh symbol to refresh the page and to see the edited data The data on the Virtual After you manually delete a virtual network virtual disk or snapshot N A Machine Management portal on the host server the resources are still displayed on the Virtual page is not updated after Machine Management portal page you delet any virtual To work around this issue run the VMM inventory task to get the resources updated data The Virtual Mach
65. ckage server If Package Server is in HTTPS The following error message is displayed and the Install N A mode then Install Windows OS Windows OS task fails if the package server is launched in task fails with error HTTPS mode Package Path is Null Ghost imaging tool attempts Even when the web server is unavailable the Ghost imaging N A multiple times to create image tool attempts multiple times to create an image on the web on web server even when the server from the client computer server is unavailable Restore Backup Image task The Restore Backup Image task fails if the image package N A fails if image is stored in is stored in the non default location of the computer non default path For Mac the Deploy Image task For Mac the Deploy Image task fails to deploy an image for N A fail that involves deploying the following if the DS Automation volume is located with the image of anon HFS or HFS type target volume on the same disk and the client computer is of disk partition when the DS booted in the preboot environment using the DS Automation Automation volume is located volume wilh se volume onthe a An image of a non HFS type of disk partition is deployed Sames on a disk that has HFS type of partition a An image of an HFS type of disk partition is deployed on a disk that has non HFS type of partition Support issue related to the The Install Linux ESX OS task is not supported for RHEL 6 2 N A Install Linux ESX OS task and
66. computer The Novell Red Hat The Novell Red Hat Compliance by Update report can show incorrect N A Compliance by Update number of computers on which updates have been installed can showincoirect For example this happens when the same update belongs to two Sa different channels Such an update is displayed as if it was installed on two computers To work around this issue use the report s parameters section to filter the results by operating system or by software channel Sometimes a software update This issue may occur when anonymous access is enabled for the Altiris N A policy fails to save folder in IIS Automation policy report The automation policy creates a report but it contains no data N A Maintain Retired Machine Historical Data does not return any result Steps to do if installation fails Sometimes bulletin can fail to install because of a conflicting bulletin N A included into the same software update policy To work around this issue Symantec recommends that you create a software update policy for this failing bulletin only If it still fails you can set the log level to DEVNOTE and examine the rpm output You can also try to install the update and its dependencies manually Fixed issues The following are the fixed issues for this release If additional information about an issue is available the issue has a corresponding article link 80 Patch Management Solution for Linux Other things to know T
67. cute the Prepare for Image capture task For more information refer to the following URL http support microsoft com kb 2769827 kb 2769827 For RHEL5 10 the computer does not boot in the production environment For RHEL5 10 the computer does not boot in the production environment after you deploy an image that is created using the RapiDeploy tool N A 39 Table 2 2 Deployment Solution 40 Known Issues Known Issues of Deployment Solution continued For ESXi 5 5 the Install For ESXi 5 5 the Install Linux ESX OS task fails N A Linux ESX De tte fails Following is the workaround for this issue a Inthe operating system package delete the LSI_MR3 V00 a Create a copy of LSI_MSGP V00 and rename it as LSI_MR3 V00 in the operating system package The Create Image task fails to The Create Image task fails to create image over the HTTP N A create image over the HTTP path path if the credentials that are provided while installing the Symantec Management Platform and the domain credentials are not entered in the same case Drivers are not installed for a Windows Server 2008 x86 computer The drivers are not installed for a Windows Server 2008 x86 computer after you execute the Install Windows OS task with Deploy Anywhere as there are compatibility issue between Windows Server 2008 and WinPE 4 0 http social technet microsoft com The Create Image task fails to The Crea
68. d in policies and tasks The number of items that are displayed in the tree can be configured Customizable page layout per user The user can choose which computer filters or computer targets to display or hide in the Filters and Targets lists The list of custom filter criteria the size of the panes and the way the elements are displayed on the page can be configured These settings are saved individually for each user Load on demand feature The items in the lists are displayed in chunks The number of items to be displayed in one chunk can be customized The rest of the list collapses and is loaded on demand The load on demand feature is enabled by default Improved drag and drop function and error handling After an element is dragged and dropped a dialog box appears that shows the results of the action 17 Server Management Suite 7 5 SP1 18 What s new in this release Table 1 3 List of new features continued Availability of the ITMS Management Views for Computers Policies and Jobs Tasks are available to Management Views all users regardless of the installed solutions The Software view is available if there is Software Management Solution and Inventory Solution installed What s new in Server Management Suite The following table lists the new features in the Server Management Suite 7 5 SP1 solutions Table 1 4 List of new features in Server Management Suite 7 5 SP1 solutions
69. disk that is An external hard disk that is connected to the package server N A connected to the package server computer is considered as a fixed drive and the package share is created on the connected external hard disk computer is considered as a fixed drive and the package share is created on the connected external hard disk 34 Table 2 2 Undefined error occurs on SMP and Personality Capture task fails if client computer moves to non CEM mode An undefined error occurs on the SMP and the Personality Capture task fails if CEM policy is enabled After the CEM policy is enabled the package servers that are in the non CEM environment are also CEM enabled and the client computer of the non CEM environment fails to communicate with the package servers The workaround to this issue is as follows a Go to Settings gt Notification Server gt Cloud enabled Management a Expand Policy gt Cloud enabled Management Settings a Select the Applied To filter gt Click Edit Pencil icon a Click Update results a Right click on the Package server which is expected to be in the Non CEM environment gt Click Exclude gt Click OK a Click Save Changes After the non CEM package servers are removed from the CEM policy the status on the package server changes to CEM disabled The non CEM client computers can then communicate with the non CEM package server Deployment Solution Known Issues of Deployment Solution conti
70. downloaded after the upgrade have the old structure of the virtual directories and UNC shares When you download such a package a warning message appears in the log The Software Update packages remain functional a Ifa system folder or a root disk is defined as a Location to for the Software Update package after the upgrade to 7 5 SP1 and you run a Check Software Update Package Integrity task with the Relocate the downloaded packages box checked the virtual directories and UNC shares structure does not change In this case a warning message appears in the log a For Windows Software Update packages if you modified the Software Update package location manually before the upgrade the folder two levels up from the Software Update package location is marked as a group root folder Warning The group root folder is shared Symantec recommends that you copy the Software Update packages to the new Notification Server computer before you begin the off box upgrade process The packages need to be located on the new Notification Server computer at a location with the same path as on the old Notification Server computer After you copy the Software Update packages to the new Notification Server computer make sure that the Administrators user group owns the folder the subfolders and files If you do not copy the Software Update packages before the off box upgrade an error Unable to refresh the codebase information for package appears in th
71. e 1 7 Server Management Suite 7 5 SP1 Where to get more information Other things to know SymHelp access with IE 8 IE 9 or later following a Goto your browser security settings and customize it to enable the mixed content display When SymHelp contains the content that can be kb 2625928 accessed through HTTP or HTTPS protocols by default the Internet Explorer displays only secured content thereby blocking all unsecured content To let Internet Explorer display the blocked SymHelp content do the ee264315 Where to get more information Use the following documentation resources to learn about and use this product Table 1 8 Documentation resources Release Notes Information about new features and important issues The Supported Products A Z page which is available at the following URL http Awww symantec com business support index page products Open your product s support page and then under Common Topics click Release Notes User Guide Information about how to use this product including detailed technical information and instructions for performing common tasks The Documentation Library which is available in the Symantec Management Console on the Help menu a The Supported Products A Z page which is available at the following URL http Awww symantec com business support index page products Open your product s support page and then under Common Topics click Doc
72. e Guide at the following URL http www symantec com docs DOC6847 Upgrade the Symantec Management Agent site servers and solution plug ins After upgrade to Symantec Management Platform 7 5 SP1 you can upgrade the Symantec Management Agent SMA on client computers to SMA 7 5 SP1 Additionally you must upgrade the solution plug ins to the latest versions that are available in SMP 7 5 SP1 and SMS 7 5 SP1 An older version of SMA can communicate with a latest version of SMP using the Legacy Agent Communication LAC mode but Symantec recommends that you upgrade the SMA and the solution plug ins to the latest version To upgrade the Symantec Management Agent site servers and solution plug ins complete the following tasks in the given order 1 In the Symantec Management Console click Actions gt Agents Plug ins gt Rollout Agents Plug ins Then in the left pane under Symantec Management Agent locate and turn on the upgrade policies for the Symantec Management Agent 2 In the Symantec Management Console click Settings gt All Settings In the left pane expand Notification Server gt Site Server Settings and then locate and turn on the upgrade policies for various site server plug ins 3 In the Symantec Management Console click Actions gt Agents Plug ins gt Rollout Agents Plug ins Then in the left pane locate and turn on the upgrade policies for various plug ins Symantec recommends that you configure a schedule f
73. e ceases ee easecetieneee eee ceneenerceees 68 KNOWN ISSUES 00 ccc eee ec cece cece cece ea eeeeeeenaeeeeeaeeeeeeenetateetaeegeeaenaees 68 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Contents Other things to KNOW w 2 sse 4eee en es ee eee eet 74 Patch Management Solution for Linux 00 00 77 KNOWN ISSUES oe 2d sc se e a bedi a pees begun estate AE Ea 77 Fixed ISSUCS ws fobs ar o eaa E nella peda AE E E a Ea a coe sabaeeae hea 80 Other things to KNOW wsiscrenidpr i cece ee e a a a a ea 81 Patch Management Solution for Mac n c 84 KNOWN ISSUCS inoi pe cd eet bey eit Sec eb yh enaite da aE Daan aaa itea 84 FIXGd ISSUCS sisi ceei live ican then atdaay date cieeatec sated E 85 Other things to KNOW 82 6 ese eject edie eee ei e heehee et heeded 85 Patch Management Solution for Windows 87 KNOWN ISSUES snevedestanivathvatyccvageneecketadad eah eataa Suda vane eea eepe 87 Fixed ISSUES irira Mat eal tee E at Ma ee ies 94 Other thingS to KNOW seisein leeds palecate a i a rat 95 New virtual directory behavior 00 ceeeee cence ee eee eeee tent eaeeaenes 97 Real Time System Management aaien 101 KNOWN ISSUES chee indie ene air ade a a 101 Software Management Solution eee 108 What s new in this release 0 eee cece cece ne eee eens a eeeeaeeeeeeaeeaeees 108 KNOWNNHISSUGS Sess eccccen Saar sheers E dia eeee stacesnderestacnaearatuertes due 1
74. e following URL http Awww symantec com docs DOC4742 a T Management Suite Migration Guide version 7 0 to 7 1 SP2 at the following URL http Awww symantec com docs DOC4743 For detailed instructions on migrating from Notification Server 6 x or IT Management Suite 7 0 to IT Management Suite 7 5 see the following documentation resources a IT Management Suite Migration Guide version 6 x to 7 5 at the following URL http Awww symantec com docs DOC5668 a T Management Suite Migration Guide version 7 0 to 7 5 at the following URL http Awww symantec com docs DOC5669 For detailed instructions on migrating Notifications Server from a Windows Server 2008 R2 computer to Notifications Server 7 5 SP1 on a Windows Server 2012 R2 computer see the Migrating Notification Server data from Windows Server 2008 R2 to Windows Server 2012 R2 topic in the IT Management Suite 7 5 SP1 Installation and Upgrade Guide at the following URL http www symantec com docs DOC6847 For detailed instructions on upgrading from IT Management Suite 7 1 SP2 or 7 5 to IT Management Suite 7 5 SP1 see the Upgrading to IT Management Suite 7 5 SP1 chapter in the IT Management Suite 7 5 SP1 Installation and Upgrade Guide at the following URL http www symantec com docs DOC6847 Other things to know The following are the things to know about this release If additional information about an item or feature is available a corresponding article link is provided Tabl
75. e log for every missing package The virtual directories for these packages are not rearranged to a new structure The missing packages are recreated when you apply the Recreate Package function or during the Import Patch Data task with the enabled Revise Software Update policies option In this case the Software Update packages are downloaded to an old path and the old virtual directories and UNC shares structure is created for them The Software Update packages remain functional 98 Patch Management Solution for Windows 99 Other things to know The following system folders are defined on the Notification Server computer 0 C USERS USER_NAME APPDATA ROAMING MICROSOFT WINDOWS START MENU PROGRAMS ADMINISTRATIVE TOOLS a 1 C USERS USER_NAME APPDATA ROAMING a 2 C PROGRAMDATA MICROSOFT WINDOWS START MENU PROGRAMS ADMINISTRATIVE TOOLS 3 C PROGRAMDATA 4 C USERS PUBLIC DESKTOP 5 C USERS PUBLIC DOCUMENTS 6 C USERS USER_NAME FAVORITES 7 C USERS PUBLIC MUSIC 8 C USERS PUBLIC PICTURES 9 C PROGRAMDATA MICROSOFT WINDOWS START MENU PROGRAMS 10 C PROGRAMDATA MICROSOFT WINDOWS START MENU a 11 C PROGRAMDATA MICROSOFT WINDOWS START MENU PROGRAMS STARTUP a 12 C PROGRAMDATA MICROSOFT WINDOWS TEMPLATES a 13 C USERS PUBLIC VIDEOS a 14 C AUSERSYKUSER_NAME APPDATA ROAMING MICROSOF TIWINDOWS COOKIES 15 C USERSYUSER_NAME DESKTOP 16 C WINDOWS FONTS 17 C USERS
76. e the consistency and increase the quality of server configurations It delivers the comprehensive deployment capabilities that include image based or scripted operating system installation and continuous provisioning The suite helps you implement the standardized configurations and provides you the tools for migration Software distribution and patch management The suite lets you control server configurations through its software management capabilities The automated policies for software and patch management help you keep the servers standardized and secure You can modify similar configurations on multiple servers simultaneously You can distribute applications and security updates to target systems a Proactive monitoring and alerting The suite helps you proactively monitor the critical components of your network You can increase the network uptime with the self healing remediation tasks that are configured before the critical events occur You can organize your servers into vital groups and quickly ascertain the current health of the whole network The monitoring capabilities provide you also a summarized view of each single server performance over time See Where to get more information on page 27 What has changed in the release notes In the IT Management Suite 7 5 SP1 release to make the release information easier to find and access the release notes information of most solutions are now part of the following release note
77. ee eea eens eeaeenenes 10 What has changed in the release notes 0 ececeeeeceeeeeeeeeeeeeeeees 11 Components of Server Management Suite 7 5 SP1 eee eee 12 What s new in this release cicicceciececeecnssecesnsdee ie cndecatiensenedensereeteneds 13 What s new in Symantec Management Platform eeeeeee 13 What s new in ITMS Management Views ccecce 16 What s new in Server Management Suite cceeeeeeeee eee eens 18 System requirements and supported platforms cceeeeeeeeeeee eee 21 General installation and upgrade information 21 Other things to KNOW cece eect e eee nent eee neioii 26 Where to get more information ccceee cece cece cece nent eeeeeeeeaeaeaeas 27 Chapter 2 Deployment Solution cee 30 What s new in Deployment Solution cece eea 30 KNOWN ISSUES iirinn i oaoa E SEO 31 Fixed ISSUCS ioe a a a a a e E E AEE 42 Chapter 3 Inventory Solution seisseen 43 KNOWN ISSUCS irn n E E E E E ieleton Wen 43 Fixed ISSUES mrep snra n a a A a a e 61 Other things to KNOW rierren ene iera aa TE EE EEEE 62 Chapter 4 Inventory for Network Devices asac 65 KNOWN ISSUS tau denen icn a A add E vied E aE 65 Fixed ISSUES cecicovsivastctassansnva dene nate a a a a Aai 65 Other things to KNOW siiis ior sinniet dor aera a aa EEE ENEE 66 Chapter 5 Monitor Solution for Servers ccscccicccnenn 68 What s new in this release ccceeecceseee
78. eemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement Symantec Corporation 350 Ellis Street Mountain View CA 94043 http Awww symantec com Technical Support Symantec Technical Support maintains support centers globally Technical Support s primary role is to respond to specific queries about product features and functionality The Technical Support group also creates content for our online Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates Symantec s support offerings include the following a A range of support options that give you the flexibility to select the right amount of service for any size organization a Telephone and or Web based support that provides rapid response and up
79. entory to collect required data on Linux Mac and UNIX platforms N A Table 3 5 Not all inventory data is reported correctly on Solaris platforms collecte Inventory Solution 53 Known issues Other known issues for UNIX Linux and Mac platforms continued The inventory for the following data class fields is not correctly d Platform Data class Field Solaris Numbe Solaris VideoP Solaris Solaris OS_OperatingSystem CountryCode rOfLicensedUsers RegisteredUser SerialNumber HW_DisplayController MaxRefreshRate rocessor HW_DiskPartition Bootable SW_BIOSElement BuildNumber IdentificationCode Name Solaris VideoP Solaris Solaris HW_DisplayController MaxMemorySupported rocessor AdapterRAM HW_Battery HW_USBDevice all fields HW_SCs IController HardwareVersion Index MaxDataWidth MaxTransferRate Solaris HW_SCSIController HardwareVersion for SCSI Fibre Channel Controller Solaris OS_OperatingSystem MaxProcessMemorySize Solaris x86 HW_Chassis Model AudibleAlarm PartNumber SecurityBreach Solaris SPARC HW_PhysicalMemory all fields As a workaround you can run custom inventory to collect required data on Solaris platforms N A Table 3 6 Known issues for Inventory Pack for Servers Inventory Solution 54 Known issues Server inventory policies report the incorrect database size for Microsoft SQL Se
80. er N A encountered in Internet 9 click the My Tasks Lists tab and expand collapse group resize Explorer 9 on expanding or or sort the columns the JavaScript functionality is lost The loss of collapsing groupings resizing functionality occurs shortly after the page refreshes columns orsorting columns The following error message is displayed in Internet Explorer 9 SCRIPT5007 Unable to get value of the property init object is null or undefined ig WebGrid dom js line 4911 character 2 Cannot start Workflow The Windows Explorer does not have permissions to access the N A Designer tool on computers Workflow Designer executable file on which User Account Additionally the following error message is displayed Control UAC is enabled Windows cannot access the specified device path or file You may not have the appropriate permissions to access the item Workaround Execute the Windows Explorer using Run as Administrator privilege Then start the Workflow Designer tool using the Windows Explorer instance that has full administrative privileges Linked Word Merge Microsoft Office components which are found in N A component and Word Model LogicBase Components Office dll are now replaced with component does not support components built using the Microsoft Software Development Kit SDK doc file format As a result only the new file formats docx and x1sx are supported The doc and x1s file formats are no longer supported Ca
81. er things to know continued Integrating Patch Management Solution with IT Analytics solution IT Analytics solution provides the reports that display patch management data By default users with Patch Administrator role do not have access to these reports To grant access add the IT Analytics Users role to the users For more information see the IT Analytics documentation 97 N A Interaction with the Windows Update service Installing software updates on Microsoft Windows Vista or later operating systems fails if the Windows Update service s startup type is set to Disabled The service s startup type must be set to Automatic or Manual when a software update is installed it starts the service The service is not stopped after the installation is complete If you want to stop the service you can run a post deployment task The Altiris Real Time System Manager solution has a Service Management task that you can use N A CPU usage highly increased during PMImport task if the SQL database is not installed on a separate server Multiple code optimizations for Import operations are designed to use all CPU resources If you want to reduce the increased CPU usage on Notification Servers which also hold the SQL database you can use the following workarounds a Use SQL software performance settings to limit CPU usage a Schedule task to run during non business hours a Use registry settings to set the Wi
82. erarchy and replication issues continued 79 Known issues Packages are not replicated Child Notification Server computers download packages from Novell N A to child and Red Hat servers after the Patch metadata is replicated down the hierarchy Replicating data between Although some items may replicate between different versions of Patch N A different versions of Patch Management Solution is not supported Management Solution that are installed on parent and child Notification Server computers Symantec does not recommend this If you want to use hierarchy and replication Patch Management Solution versions must be the same on the parent and child Table 6 3 Other known issues Some software packages in Some packages that are installed on SLES SLED SP3 client computers N A SUSE Enterprise Linux are in lower version than in SLES SLED 11 SP2 shes on A lig a This issue might cause that unwanted packages from SLES SLED 11 ere aan et E SP2 channel are updated on SLES SLED 11 SP3 client computers Relocating packages from an If on the Core Services page you change the To Location value from N A UNC location to another an UNC path to another path the packages will not be relocated locationrdoas hol Wwolle Workaround Relocate the packages manually Software updates cannot be Only UNC paths can be used as an alternate download location ona N A downloaded from an alternate non IIS Windows
83. ere the VMware protocol is enabled and include the corresponding vCenter credential information Be aware that enabling the VMware protocol in tasks with large scan ranges can take considerably longer to execute You should consider excluding vCenter servers from these tasks so the VMware protocol does not need to be enabled for them thus avoiding unsuccessful attempts to use the VMware protocol on a wide range of nodes Instead you can create vCenter specific discovery tasks where the individual vCenter servers are identified and the tasks use a connection profile where the VMware protocol as well as any other protocols needed to communicate to that server are enabled N A No operating system is displayed on the portal page On the Virtual Machine Management portal page if you click a virtual machine on a Hyper V server the portal page does not display any operating system N A Capacity of the unassociated virtual disk is not displayed on the portal page On the Virtual Machine Management portal page if you select an ESX server the capacity of the virtual disk is not displayed if the disk is not associated with any virtual machine N A Table 12 2 Virtual Machine Management 130 Fixed issues Known issues in Virtual Machine Management 7 5 SP1 continued Error displayed when you When you run a network discovery task on multiple ESX computers N A run a network discovery t
84. eviously found in LogicBase Components Office dl1 are replaced with components built using the Microsoft Software Development Kit SDK As a result only the new file formats docx and xlsx are supported The doc and x1s file formats are no longer supported Following are the affected Office components Replacement of SyncFusion library Excel Configuration Based Editing Model component that includes the following components a Excel Get Action a Excel Replace Action a Excel Run Macro Action Excel Get Value Excel Replace Value Excel Write Linked Word Merge Word Merge Convert Word To Text Word Model Append Document Action Document Background Action Document Properties Action Insert Break Action Insert Comment Action Insert Footnote Endnote Action Insert Hyperlink Action Insert Image Action Insert List Action Insert Merge Field Action Insert Table Action Insert Text Action Page Numbers Action Replace Text Action Excel generator Script generator 20 Server Management Suite 7 5 SP1 System requirements and supported platforms Table 1 4 List of new features in Server Management Suite 7 5 SP1 solutions continued RapiDeploy tool for imaging computers This release onwards Deployment Solution does not support the RapiDeploy imaging tool However you can deploy the existing img images that were created using the RapiDeploy tool Deployment Solution plug in 64 bit Linux is added
85. executed successfully on the client computer when you execute the task in a job to deploy an image that was captured using ITMS 7 1 SP2 MP1 1 Following is the workaround for this issue To execute the tasks that are scheduled after executing the Boot To production task uncheck the Fail job if any task fails option of the job N A The Deploy Image task fails with critical error The Deploy Image task that uses custom unattended Sysprep files fails and displays the following error A critical error has occured on this page Check the Altiris log for more information This error occurs when you upgrade from ITMS 7 5 HF6 or ITMS 7 1 SP2 The Following are the workarounds for this issue Workaround 1 Before you upgrade to ITMS 7 5 SP1 Create your own custom folder in Deployment share back up and store all your custom Sysprep and other files on Notification Server For example lt instal_dir gt NSCap bin Win32 X86 Deployment MyFiles Workaround 2 a After you upgrade to ITMS 7 5 SP1 and the custom answer files are deleted You must restore or re create the custom files and place them back in the Deployment folder root a Run following SQL query to fix the corrupted database which is caused by the missing files UPDATE ItemVersionData SET State cast State as nvarchar max lt vItem gt WHERE State like lt vItem gt and State not like lt vItem gt and LEN cast State as nvarchar max
86. fer data the software update packages are not migrated You must copy the packages manually or use a network location to store the packages N A Table 8 1 Patch Management Solution for Windows Installation and upgrade issues continued 89 Known issues The Alternative Location When you upgrade from 7 1 SP2 to 7 5 SP1 and run the Import Patch N A settings and credentials are Data for Windows task the Alternative Location settings and not migrated from 7 1 SP2 credentials are not migrated Windows Computers with When you upgrade to 7 5 SP1 the Windows Computers with N A Software Update Plug in Software Update Plug in counter in the Patch Configuration counter does not show the Summary Web Part does not show the count of the agents with count of the agents with non upgraded plug ins To obtain the correct data you need to upgrade non upgraded plug ins the Software Upgrade plug in to the 7 5 SP1 version The legacy Software Update You cannot uninstall the legacy Software Update Plug in with the N A Plug in cannot be uninstalled unless it is upgraded to 7 5 SP1 Software Update Plug in Uninstall policy unless you upgrade Symantec Management Agent and Software Update Plug in to the 7 5 SP1 version Table 8 2 Hierarchy and replication issues Only two level hierarchy is Although Symantec Management Platform lets you create multi level HOWTO44217 supported hierarchies Patch M
87. field mapping is used in Active Directory sync field mapping is used in profile Active Directory sync profile Add Report Category icon The Add Report Category icon is now displayed and is available for N A is displayed to all users who use based on the permissions that are assigned to the user account Gal ACCESS tne reports The icon is not displayed and the reports cannot be accessed if the Reports tab z ne user account does not have the required permissions The Show More link on The Show More link on knowledge base tab of Process Manager N A knowledge base tab of Process Manager portal does not show complete article contents in a separate dialog box for the articles that had an apostrophe in title portal now shows complete article contents in a separate dialog box 139 Table 13 3 Workflow Solution Fixed issues in this release continued Fixed issues The Post Office Protocol 3 The TLS1 option of the SSL type is now removed because the POP3 N A POP3 Get component does Get component does not support STARTLS not support STARTTLS Cannot specify a configurable You can now specify a configurable timeout value in the Sql Connection N A timeout value from the SQL String field on the SQL Connection String Editor page Connection String Editor page Listbox on a form does not The List Box component on the form now saves your selected options N A save the selectio
88. following operating systems are now supported for installation of package and task servers a Windows 8 a Windows 8 1 a Windows Server 2012 a Windows Server 2012 R2 Table 1 2 Server Management Suite 7 5 SP1 What s new in this release List of new features continued The following operating systems are now fully supported for the installation of Symantec Management Agent The list of supported client operating systems has been expanded Windows Server 2012 R2 Windows 8 1 OS X 10 9 Windows Embedded Standard 7 SP1 Red Hat Enterprise Linux 5 10 VMware ESXi 5 5 Note Deployment Solution supports only Install Linux ESX OS task You cannot install the Deployment Solution Plug in and the ULM agent on the same For support statements and other information on supported operating systems see the following article http Avww symantec com conneci articles it management suite os platform support Various Notification Server performance improvements The following elements of Symantec Management Console were improved to provide better user experience Handling of right click actions Improved creation of new filters Improved responsiveness of Reports list Shared schedules page now contains information on number of items that use a given schedule Edit filter window now lets you list resources from a specific Organizational Group Edit Item Link dialog box is now reworked to improve performance W
89. ftware components As software components that are not MSI based a wen ie enn me You cannot view file inventory data when you right click a eee SERENG non MSI based software component click Actions gt Edit seta eho Software Resource and then click the File Inventory tab As a result you cannot automatically meter the usage of this software component as it has no file inventory and is not associated with an executable file To enable a non MSI based software component for metering you should manually add executable files to the software component For more information see the topics about association of new program files to metered software components in the Inventory Solution 7 5 SP1 User Guide http www symantec com docs DOC7217 A license is not reclaimed when A license is not reclaimed when the Asset Status is set toa N A the Asset Status is set toa custom asset status customasset status Inventory Solution license should be reclaimed on setting the Asset Status to other than Active If you create several rules for the When you create an Inventory policy to gather the information N A same type of files the delta inventory information is not sent for those files about file properties and in the Advanced Options dialog box create several rules for the same file type the Send inventory changes deltas only does not work for that type of files Full information is sent to the Notification Server computer after each i
90. gent you have to manually recreate such tasks or policies after recreation after upgrade upgrade to Software Management Solution 7 5 SP1 If the Software Library is not If the Software Library is inaccessible during the upgrade to Software N A accessible during the upgrade software packages are not grouped on the IIS web server Management Solution 7 5 SP1 software packages are not grouped properly on the IIS web server Table 10 8 Software Management Solution Other issues continued 116 Fixed issues Software resource conflicts If you run a Detailed Export for a software resource which has a N A with association is lost after conflicts with association then this association is not displayed after detailed export import importing the resource from the XML file procedure An error appears when trying An error appears when trying to install Wise Toolkit on a server with TECH210284 to install Wise Toolkit installed Software Management Solution 7 5 as a result of the end of life of Wise Package Studio Fixed issues The following are the fixed issues for this release If additional information about an issue is available the issue has a corresponding article link Table 10 9 Fixed issues Full inventory is required to gather missing uninstall string for a software resource The uninstall string from Add Remove programs for a software resource could be missing
91. gent Registration Requests reporting a Package Status By Package Server report Error messages that are logged in Notification Server or client computer logs are reworked Error messages are more informative Expanded capabilities of Data Connector and Active Directory Import Data Connector now contains a new resource lookup key to import subnets The following Active Directory Import improvements have been introduced m Import of multiline attributes is now supported a For existing resources you can now choose to overwrite data in CMDB or to import only new data classes a You can now choose to import data only if the source item is Managed or Unmanaged You can also import all resources regardless of their state a Microsoft Active Directory Import webpage now contains information on last run time Support for Internet Explorer 10 and Internet Explorer 11 in Symantec Management Console You can now use Internet Explorer 10 and Internet Explorer 11 in Compatibility mode to access Symantec Management Console 15 Table 1 2 Server Management Suite 7 5 SP1 What s new in this release List of new features continued Installation of SSL certificates is simplified You can now use the Targeted Agent Settings webpage to install SSL certificates on client computers You can now import new certificates in a pfx file format that lets you reassign client computers to a different Notification Server when
92. gent cannot find a reference to a connection profile the Default connection profile is used To select a different connection profile run a new Network Discovery and select the desired connection profile for remote resources Unable to assign a On the Manage Connection Profile page when you create connection N A connection profile to a profiles for different configured clients the user is not able to assign resource to map connection profiles to the resources WS Management service WS Management service does not work on Windows clients because N A cannot process the request it cannot process the request The service cannot find the resource that on Windows clients the resource URL and selector identify Time drifting issues occur When monitoring heartbeats on Linux computers that are hosted on N A when monitoring heartbeats VMware there are issues with time drifting iss ee E Aate thatarg This issue can cause Notification Server to receive heartbeats with a PSSE OT SATO very long delay and an alert to be raised in the Event Console To avoid issues with unnecessary alerts in the Event Console make sure that your heartbeat time settings are synchronized to account for possible time drifting The Poll Metric on Demand The Poll metric on demand task can poll two different types of metrics N A task cannot poll agent based metrics on a computer that does not have the Monitor Plug in agent based and agentless It is supported o
93. gt Discovery and Inventory gt Inventory a To create the corresponding inventory task click Jobs and Tasks In the left pane navigate to the folder where you want to create an inventory task right click the folder and then click New gt Task On the inventory policy or task page click Advanced 4 On the Advanced Options page on the Data Classes tab expand Server Inventory data classes gt Databases and then check the Oracle data class 5 Onthe Run Options tab under UNIX specify non root user credentials 6 Click OK Click Save changes Inventory Solution N A Known issues Known issues for Inventory Pack for Servers continued 55 Table 3 6 Inventory Solution 56 Known issues Known issues for Inventory Pack for Servers continued Traces in the log files On the target computer Inventory Pack for Servers tries to inventory the data classes for various supported server components such as Microsoft Exchange Server Microsoft IIS Server and so on irrespective of whether server components are present This does not result in slowing down the inventory process However some traces like Could not collect the inventory information for xxxx Failed to collect inventory for xxxx Execution of query Failed or Failed to inventory information from WMI Error are added to the log files when you run an inventory task for gathering server data classes with the
94. he PElnstall and LinInstall configuration N A PElInstall and LinInstall with the Repair option of the Symantec Installation Manager ee ae Repair This issue occurs when you delete the configuration files from opran 2 symantec the following paths and recreate the PElnstall with the Repair Installation Manager f option from the Symantec Installation Manager a lt lnstall_dir gt Program Files Altiris Notification Server NSCap bin Win32 X86 Deployment Automation PEInstall_x86 a lt Install_dir gt Program Files Altiris Notification Server NSCap bin Win64 X64 Deployment Automation PEInstall_x64 a lt Install_dir gt Program Files Altiris Notification Server NSCap bin UNIX Deployment Linux x86 Automation LinInstall_x86 Following is the workaround for this issue In the Symantec Management Console navigate to Setting gt Deployment gt Create Preboot Configurations select the PEInstall or LinInstall and click the Recreate Preboot Environment A UEFI based computer is A UEFI based computer with secure boot mode enabled is N A unable to boot to production unable to boot to production when deploying a BIOS based when deploying a BIOS based_ Windows 8 64 bit image Windows 8 64 bit image For 10 9 OS X the Deploy For 10 9 OS X the Deploy Image task fails when the Resize N A Image task fails Partition option is set to Proportionately and the size of the source disk is equal to the target disk size Table 2 2 Fai
95. he check to avoid loops now executes successfully and the Process View page is displayed successfully Pass through authentication Pass through authentication now works for Process Manager login N A is not available on component on non Internet Explorer browsers such as Mozilla Firefox non Internet Explorer and Google Chrome EE of You are now not required to enter your login credentials manually after AaS neem you log on to the Process Manager portal with pass through authentication using both Internet Explorer non Internet Explorer browsers Localization errors displays No odd characters are now displayed in Web Parts if the browser N A odd characters in Web Parts language is set to French Canada French France or German after the browser language is set to French Canada French France or German SharePoint Generator The generated SharePoint components now authenticate correctly with N A components do not work with SharePoint Server 2010 and SharePoint Server 2013 SharePoint Server 2010 and SharePoint Server 2013 because of authentication errors Document Category View The Document Category View page of Process Manager portal now N A page of Process Manager portal shows incorrect number of attachments if more than 10 documents are attached and the attachments are added outside the Category View page shows exact number of attached documents Table 13 3 Workflow Solution Fixed issues in this release con
96. hen you edit a filter and try to save it but in the meantime the same filter is modified by someone else a warning message is displayed In the Filtering Rules window the handling of read only targets and scrolling is now improved Additionally the following items were improved Implementation of schedules is reworked to improve performance Offline agent installation package is now smaller and takes significantly less time to create Detection of client operating systems is now improved Virtual Data Class now supports DATE and DATETIME SQL data types Note DATETIMEOFFSET and TIME types are not supported 14 Table 1 2 Hierarchy and replication improvements Server Management Suite 7 5 SP1 What s new in this release List of new features continued The following elements of hierarchy and replication functionalities are now improved a Hierarchy performance and scalability a Hierarchy and Replication settings are now placed in single folder in Symantec Management Console a Jobs Management page is introduced to review and manage hierarchy and replication jobs This page also lets you troubleshoot hierarchy and replication issues in an efficient way a Replicate Now security privilege is introduced It allows running replication of a given item from the context menu Expanded reporting and error handling The following new reports have been introduced a Internet gateway status reporting a Legacy A
97. http www symantec com docs HOWTO9965 Installing Install the solutions and components in the following sequence Symantec Management Platform 7 5 SP1 a Deployment Solution 7 5 SP1 a Symantec Virtual Machine Management 7 5 SP1 127 Virtual Machine Management 128 Supported hypervisors Supported hypervisors The following are the hypervisors supported in Virtual Machine Management 7 5 SP1 ESX 4 0 ESX 4 1 ESXi 4 0 ESXi 4 1 ESXi 5 0 ESXi 5 1 ESXi 5 5 Hyper V Win 2K8 R2 enterprise Hyper V Win 2K8 R2 SP1 Hyper V Win Server 2012 Hyper V Win Server 2012 R2 vCenter 4 0 vCenter 4 1 vCenter 5 0 and vCenter 5 1 and vCenter 5 5 are also supported They can be used to manage ESX 4 0 ESX 4 1 ESXi 4 0 ESXi 4 1 ESXi 5 0 ESXi 5 1 and ESXi 5 5 Known issues The following are known issues for this release If additional information about an issue is available the issue has a corresponding Article link Table 12 2 Known issues in Virtual Machine Management 7 5 SP1 Base or old snapshot disk files which are associated with a virtual machine can be deleted or used as existing disk for new virtual machines Base or old snapshot disk files that are associated with the virtual machines and have at least single snapshot then they can be deleted or used as existing disk for new VM These virtual machines include any Hyper V VM or VMs whose exiting disks are used in ESX servers N A Tab
98. icies may fail to access UNC source locations in complex network environments Windows Installer Repair task Quick Delivery task Package Delivery task and Managed software delivery policy may fail to access the UNC source location which contains the software package in an environment where Notification Server package server and client computers do not reside in the same domain To ensure access to such packages use the agent connectivity credential to connect to download resources For more information setting up access to the Package Server see the Enabling access to a package at a UNC source location section in the IT Management Suite Administration Guide at the following URL http Awww symantec com docs DOC7220 120 Chapter Symantec Endpoint Protection Integration Component This chapter includes the following topics a About Endpoint Protection Integration Component Known issues About Endpoint Protection Integration Component Endpoint Protection Integration Component combines Symantec Endpoint Protection with your other Symantec Management Platform based products You can inventory computers deliver software and patches and deploy new computers You can also back up and restore your systems and data manage data loss prevent DLP agents and manage Symantec Endpoint Protection clients You can do this work from a single web based Symantec Management Console Note In this release of IT Management
99. ile scanning rule for a file type that is not in a default list the files are not scanned if the file type is written in capital letters N A Data class information is missing When you view the data class information in the Resource N A because Microsoft IIS version Manager on the IIS Settings page the values for some fields 8 0 drops some registry key are not populated This happens because Microsoft IIS version 8 0 drops some registry keys and Inventory Solution cannot report inventory for these fields A huge number of events is When you run a software scan on a Windows 8 computer with N A logged into the SMA log during software scan on Windows 8 computers trace level logging enabled numerous events are logged into the Symantec Management Agent SMA log As a result the SMA log folder size can exceed 1GB To avoid this issue disable trace level logging before you run the software scan Table 3 5 Inventory Solution 47 Known issues Other known issues for UNIX Linux and Mac platforms Altiris_HW_Baseboard inventory Altiris_HW_Baseboard inventory reports incorrect value data N A reports incorrect value data for for Mac client client computers Mac client client computers The following fields report incorrect value a Altiris_HW_Baseboard SerialNumber Base Board Serial a Altiris HW_Baseboard Version Proto1 Inventory does not report the Processor data class inventory does no
100. indows computers with installed Software Management plug in filter Management plug in filter along with the tasks and policies based on does not support Legacy this filter does not work unless the Software Management plug in is mode up to date Virtual layers stop working You must must restart the client computer after you uninstall the N A after uninstalling the SWV Symantec Workspace Virtualization Agent from it using the Uninstall agent from the client SWV agents policy Otherwise the software applications installed into computer until you restart virtual layers may stop working correctly this computer Virtual Composer version in The version of the Virtual Composer in the software resource package N A the software resouces and remains unchanged after upgrading to Software Management Solution rules remain unchanged after 7 5 SP1 Detection and applicability rules based on the Virtual upgrade Composer version must be updated manually Resource items for Software Virtualization related resource items for deleted packages N A components deleted after appear in the Software Component Type Organizational Group after upgrade appear in Software upgrade to Software Management Solution 7 5 SP1 Component resource view Custom tasks or policies If you have custom Managed Delivery policies Quick Delivery tasks or N A based on SWV agent Package delivery tasks which use Symantec Workspace Virtualization packages require manual A
101. ine After you manually delete a virtual machine on the host server the N A Management portal page displays a virtual machine that is deleted manually in the list of virtual machines virtual machine still appears on the Virtual Machine Management portal page in the list of virtual machines However if you create and run any Virtual Machine Management tasks on this virtual machine these tasks fail To work around this issue run the discovery task on the host machine Fixed issues The following are the fixed issues for this release If additional information about an issue is available the issue has a corresponding article link Table 12 3 Virtual Machine Management Other things to know Fixed issues in Virtual Machine Management 7 5 SP1 You cannot delete the virtual You can successfully create virtual machines virtual disks virtual N A resources and the networks and the snapshots that have special characters in their snapshots that have special names However if you run the delete task to delete any of these characters in theirnames resources the task fails and does not delete the item All the guest operating While creating virtual machine using the Create VM task the desired N A systems are not available for guest operating system cannot be installed due to unavailability of selection while creating a__ all the guest operating systems virtual machine using the Create VM task Virtual
102. instance N A Virtual Machine Management is updated to let you edit and delete the task instance By default the Inventory task instance task is configured to run at 6 30 P M daily on all discovered hypervisors After the preconfigured VMM Inventory task instance is updated the default schedule is changed based on the modified schedule Prerequisites for the Shut Before performing the Shut Down or Restart task ensure that the N A Down and Restart power following prerequisites are met Control ptlons Suppor a Virtual machine is in Power ON state a Operating system is running on the virtual machine a VMware Tools for VMware or Integration Services for Hyper V is installed on the virtual machine Currently the Shut Down and Restart tasks are not available for all the guest operating system types Enable the Hyper V server to Hyper V server communication uses the WMI protocol The default N A work with remote WMI calls firewall settings block WMI connections You must enable Hyper V server to work with WMI calls Additional information about You need to select a Deployment Solution job only in the last step of N A the Create Virtual Machine wizard the wizard that includes the partition task and the Scripted Operating System Install task Chapter Workflow Solution This chapter includes the following topics a What s new in Workflow Solution Known issues a Fixed issues What s new in Workflow Solution
103. ion again continues over the UNC path create image over UNC path The Apply System You cannot change the host name for the SUSE Linux N A Configuration task fails to Enterprise SP1 client computers through the Apply System change the host name for the Configuration task SUSE Linux Enterprise SP1 client computers For Mac OS X 10 6 version the For Mac OS X 10 6 version the running applications are not N A running application icons are not displayed in the dock of the client computer that is booted into the automation environment captured during automation partition creation When the client computer is booted in the automation environment using the automation folder the running application icons are not displayed The Install Windows OS task fails in a Notification Server only set up The Install Windows OS task fails in a Notification Server only set up if the port 445 is blocked N A 32 Table 2 2 Deployment Solution 33 Known Issues Known Issues of Deployment Solution continued The Erase Disk task status The Erase Disk task displays the status as failed even when N A displays as failed in the console the task is executed successfully ee ene thie taskisexecuted This issue occurs when you execute the task to erase a disk SUSLASS MSY of a client computer that has multiple disks and different operating systems installed on the disks You cannot recreate the You cannot recreate t
104. ion of driver in the console Later you can find the other drivers replicate on the Package server Table 2 2 A predefined computer with a space in the UUID hardware identifier boots as an unknown computer If the UUID hardware identifier of a predefined computer has a space separator then it boots as an unknown computer after you add the computer into the network Deployment Solution Known Issues of Deployment Solution continued N A Known Issues You cannot install the Network You cannot install the Network Boot Service on a Windows 8 1 N A Boot Service on a Windows 8 1 computer as the Network File System NFS service is not computer listed in a Windows 8 1 computer The Domain Administrator The Domain Administrator Password is displayed in the N A Password is displayed in the unattend xml answer file unattend xml answer file after you execute the following tasks using the Sysprep a Prepare for Image Capture task a Create Image task For a Linux predefined For a Linux predefined computer deployment of a Sysprep N A computer deployment of image does not retain the name of the predefined computer Sysprep image does not retain the predefined name If image creation operation stops While creating images using the Ghost imaging tool image N A in middle Ghost tool creation task stops in the middle the Ghost tool launches again re launches and continues to and the image creat
105. issues Steps to do after upgrading Run the Import Patch Data for Novell and Import Patch Data for Red N A from an earlier version Hat tasks with the Incremental Import box unchecked Table 6 1 Patch Management Solution for Linux Installation and upgrade issues continued 78 Known issues Invalid custom severities are Invalid custom severities are cleaned up during upgrade However N A not removed from the bulletins keep the invalid severities assigned to them To remove an bulletins invalid severity from a bulletin change its severity by using the right click menu SQL queries in automation Parameters in the default automation policies can be migrated but SQL N A policies are overwritten queries are overwritten Symantec recommends that if you want to customize an automation policy you clone the policy and then make changes to the clone Novell resources do not After an upgrade from 7 1 SP2 to 7 5 SP1 some resources for Novell N A merge during import after the upgrade to 7 5 SP1 do not merge properly during the Novell import To delete empty bulletins with old names you need to run the import with the Delete data for excluded software channels box checked Table 6 2 Hierarchy and replication issues Only two level hierarchy is Although Symantec Management Platform lets you create multi level HOWTO44217 supported hierarchies Patch Management Solution supports o
106. issues 113 Known issues Managed Delivery policy which contains a software resource with applicability checks is not replicated to the Child Notification Server If on the Parent Notification Server you create a Managed Software Delivery policy which contains a software resource with Applivability checks apply it to client computers assigned to the Child Notification Server and then run an emergency update on that policy the policy is not replicated to the Child Notification Server Workaround To fix the issue run the differential replication task N A Table 10 6 Non Windows specific issues A false positive status for a software package on a Mac client computer may be reported if the user cancels the software interactive installation If a user of a Mac client computer cancels a Quick Delivery task or a Managed Delivery task which has an interactive install the success execution event is sent to the Notification Server leading to a false positive status for this installation At the same time the software scan for the Quick Delivery task and the detection check for the Managed Delivery task provides the correct information N A Table 10 7 Software Management Framework issues Computer resource If you import computer resource information from an XML file exported N A information is lost when from another Notification Server the computer resource information imported from ano
107. itional information about an issue is available the issue has a corresponding article link Table 7 1 Known issues The updates that require user Patch Management Solution for Mac does not support installing updates N A interaction cannot be that require user interaction installed Some firmware updates for The Mac Software Update Helper Tool might not detect some firmware N A Mac computers might not be updates for Mac computers Therefore those updates do not appear displayed automatically in in the Available Mac Software Updates report Patch Management Solution fants Workaround Manually download the update from the Apple Downloads site If you are unsure whether your computer needs a particular update download and open the update installer The installer indicates whether the firmware update is already installed or is not needed Patch Management Solution for Mac 85 Fixed issues Fixed issues The following are the fixed issues for this release If additional information about an issue is available the issue has a corresponding article link Table 7 2 Fixed issues A manual update of the IIS__ After you perform the upgrade from 7 0 to 7 5 SP1 you must manually N A configuration is required after update the Physical Path value for the following node in the IIS you upgrade the IT Manager Management Suite from 7 0 to 7 1 or later Default Web Site Altiris Packages 3fb61de0 7af0 40b3 a40e 2 3
108. itored computer N A How WMI Metric handles WMI property arrays In some cases WMI property values are stored as arrays of values In this case each property in the array is represented as a different instance value pair for the metric The name for instance is Name of the instance n where n is the index For example if disk space had multiple properties for disk space C 1 23 C 2 43 D 1 54 D 2 N A Table 5 5 Other things to know about Event Console Help is not available on the Workflow rule tab On the Workflow rule tab of the Alert Rule Settings page the context sensitive Help may not appear when you click F1 To display the context sensitive Help for the Workflow rule tab you must first create a workflow rule and click on the Web Part that contains the rule before clicking F1 N A Chapter Patch Management Solution for Linux This chapter includes the following topics a Known issues a Fixed issues a Other things to know Known issues The following are the known issues for this release If additional information about an issue is available the issue has a corresponding article link The known issues are separated into the following groups a Installation and upgrade issues See Table 6 1 on page 77 a Hierarchy and replication issues See Table 6 2 on page 78 Other known issues See Table 6 3 on page 79 Table 6 1 Installation and upgrade
109. k the custom SNMP data mapping table that you want to replicate and then click Hierarchy gt Replicate Now a Inthe confirmation dialog box click OK Table 4 3 Security and permissions Inventory for Network Devices Other things to know Other things to know continued The Symantec Management Platform provides role based security The Administrator role has all rights to perform all agentless inventory tasks For other users you can assign rights to different roles The following are the unique privileges for Inventory for Network Devices Read SNMP Table Lets you access the SNMP Table Mappings page for initial viewing Import SNMP Table XML Lets you import SNMP Table mapping definitions as XML Manage SNMP Tables Lets you create delete and edit existing SNMP user tables Note Predefined tables cannot be edited Test SNMP Table Mappings Lets you use the test SNMP functionality on the SNMP Table Mappings page N A 67 Chapter Monitor Solution for Servers This chapter includes the following topics a What s new in this release Known issues a Other things to know What s new in this release In Monitor Solution for Servers 7 5 SP1 the following new features are introduced Table 5 1 List of new features in Monitor Solution New Alert resource target filter was added to the Event Console New Alert resource target filter lets you filter the target res
110. know If a client computer software for which the data is already gathered by the Collect full inventory task is upgraded old entries in the AddRemoveProgram data class are visible in the Resource Manager even after running the Collect full inventory task Old AddRemoveProgram data class entries are displayed in the Resource Manager after the corresponding software is upgraded on the client computers on this client computer Workaround To fix the issue run the Collect full inventory task on this client computer once again Table 10 10 Software Management Solution 119 Other things to know Other things to know continued Java Update software component is not added into the Software Catalog after running the Software Discovery task Java 6 Update software component which is installed on the client computer is not added into the Software Catalog after running the Software Discovery task This happens because Java 6 Update software component has association with Java TM 6 Unmanaged software product which is added by the Inventory Solution If an externally initiated restart is performed during Managed Software Delivery then the software that is installed after the restart fails If an externally initiated restart is performed during Managed Software Delivery then the software that is installed after the restart fails The reason the installation fails is that the software starts to install while
111. l_dir gt Program Files Notification Server NSCapBin UNIX Deployment Mac universal Automation folder a Select Show hidden files folder and drives a Uncheck the Hide Protected operating system files Recommended check box a Ifthe Thumbs db file is present then run the following command in the command prompt for the location where the file is generated with Administrator Privileges ATTRIB S H Thumbs db The Copy File task fails and displays an error message when you copy a file on the client computer that is booted in the automation environment The Copy File task fails when you copy a file of size that is equal to or greater than half the size of the RAM disk of the client computer that is booted in the automation environment when enough space is available on the X drive and displays the following error message Not enough space available on the destination drive Following is the workaround for the issue Use the Run Script task to map the drive on which the file is located and then use the file when the client computer is booted in the preboot environment N A Table 2 2 Client computer does not join the domain after executing the Deploy Image task Client computer does not join the domain after executing the Deploy Image task for the following operating systems a Windows 8 a Windows 8 1 a Windows Server 2012 R2 Following is the workaround for this issue Execute the Apply System Configuratio
112. le 12 2 Virtual Machine Management 129 Known issues Known issues in Virtual Machine Management 7 5 SP1 continued Some VMs do not appear in the Inv_Vm_Guest table Some VMs do not appear in the Inv_Vm_Guest table after a Network Discovery task due to reasons like duplicate VM or template name exists under same host or VM template with duplicate IP address VMs do not appear in the left pane on the VMM portal but do exist in the vSphere client As a result you cannot run any VMM tasks The VMs do appear in ND logs N A Network Discovery task is not running on vCenter 4 0 but it is running on other Hypervisors after Microsoft patch installation The Network Discovery tasks are failing on vCenter 4 0 but they are running on other Hypervisors after Microsoft patch installation This issue is happening because the vCenter 4 0 certificate is using 512 bit RSA keys To work around this issue use vCenter certificates with a minimum RSA key length as 1024 Alternatively you can execute the command below on the task or NS server and set the minimum allowed RSA key length to 512 certutil setreg chain minRSAPubKeyBitLength 512 kb 2661254 Run Inventory task is failing due to protocol issues The Run Inventory task is failing due to protocol issues To work around this issue it is recommended that any discovery tasks that include vCenter servers in their scan range must use a connection profile wh
113. led to boot the client computer with 10 9 OS X NetBoot image that is created from the Temp volume or the DSAutomation folder Failed to boot the client computer with 10 9 OS X NetBoot image that is created from the Temp volume or the DSAutomation folder The following error is displayed Unapproved caller securityagent may only be invoked by Apple software Following is the workaround for this issue Install the MOCU app in a bootable volume and select the bootable volume on which Symantec Management Agent and the Deployment Solution plug in for Mac are installed as the source volume for creating the NetBoot image Deployment Solution Known Issues of Deployment Solution continued N A Known Issues The NFS shared path is not The NFS shared path is not enabled for the MacNetShare N A enabled for a Windows Server folder even when the NFS service is installed for a Windows 2008 SP2 Network Boot Service Server 2008 SP2 NBS computer NBS computer For Linux computers the Boot For Linux the client computers that are booted in the production N A To task when executed displays incorrect status environment the Boot To task status displays as Failed even after the task completes successfully In the Deploy Image task the The Deploy Image task displays a UNC path for the images N A UNC path is displayed for the that are created using the HTTP path or the HTTPS path images An external hard
114. lly supported by Intel AMT 2 x products The problem affects HP Compaq Business Desktop System BIOS for Intel vPro Technology 786E1 BIOS Workaround Download and install the latest BIOS firmware update from the vendor s website 102 Table 9 1 Real Time System Management Known issues for SOL IDE R continued 103 Known issues The first line of the terminal When you establish a SOL IDE R session with HP computers with Intel N A output is not displayed in AMT 2 5 the first line of the terminal output is not displayed in the SOL IDE R session remote console Ctrl Alt Del sequence does Ctrl Alt tDel key sequence does not work in the SOL session N A not work in the SOL session established with Intel AMT 2 5 devices Function keys do not work in If some of the F1 F10 keys do not work in the SOL session use the N A the SOL session lt Esc gt 1 lt Esc gt 0 key sequence to emulate the function keys This problem only occurs with certain BIOS firmware SOL IDE R session On some hardware HP Fujitsu the SOL IDE R session initiated by N A terminates after one minute wireless connection terminates after 1 minute This is a hardware when it is run by wireless limitation To work around this issue do the following interface 1 Inthe Notification Server computer s registry set the following DWORD value to 1 HKEY_LOCAL_MACHINE SOFTWARE Altiris eXpress Notification Server Productin
115. lution 135 What s new in Workflow Solution List of new features in Workflow Solution 7 5 SP1 continued Microsoft Office components Microsoft Office components that were previously found in LogicBase Components Office dl1 are replaced with components built using the Microsoft Software Development Kit SDK As a result only the new file formats docx and xlsx are supported The doc and x1s file formats are no longer supported Excel Configuration Based Editing Model component that includes the following components a Excel Get Action a Excel Replace Action a Excel Run Macro Action Excel Get Value Excel Replace Value Excel Write Linked Word Merge Word Merge Convert Word To Text Word Model Append Document Action Document Background Action Document Properties Action Insert Break Action Insert Comment Action Insert Footnote Endnote Action Insert Hyperlink Action Insert Image Action Insert List Action Insert Merge Field Action Insert Table Action Insert Text Action Page Numbers Action Replace Text Action Excel generator Script generator Known issues Workflow Solution 136 Known issues The following are the known issues for this release If a workaround or other information about an issue is available the issue has a corresponding article link Table 13 2 Known issues in this release JavaScript error is When you log on to the Process Manager portal using Internet Explor
116. m inventory of the Exchange Mailboxes data class is only populated when you use Logged In user context On Windows 2000 Server Operating System inventory of the Exchange Mailboxes data class is not populated Inventory for Microsoft Exchange Server 2007 is not supported Exchange Inventory does not return data from Exchange Server Clusters TECH47438 SQL Server Inventory The License Type and Number of License fields are not populated in the SQL Server License data class If multiple instances of SQL Server are installed on the target computer the Inv Srv SQL Database Service data class reports the service name without including the prefix MSSQL Inventory reports incorrect SQL instance name if a user changes the name of target computer after installing Microsoft SQL Server on it In this case the previous name of the computer is reported as an SQL instance name in the SQL Server data classes N A Table 3 6 Inventory Solution Known issues Known issues for Inventory Pack for Servers continued Collecting inventory using Oracle database Inventory Pack for Servers Plug in for Windows does not implement the logic for populating the following fields m The Block Size field of the Oracle Database data class a The Block Size and File System Size fields of the Database Storage Area data class for Oracle 9i a The Users High Watermark field of the Oracle Database Service data class On
117. ms See Table 3 4 on page 46 Other known issues for UNIX Linux and Mac platforms See Table 3 5 on page 47 Known issues for Inventory Pack for Servers See Table 3 6 on page 54 Inventory Solution 44 Known issues Table 3 1 Installation and upgrade issues After upgrade to 7 5 SP1 you After you upgrade the Symantec Management Agent to7 5 N A need to upgrade Inventory SP1 version the Inventory Plug in does not function until you Plug in upgrade it to 7 5 SP1 Table 3 2 Hierarchy and replication issues Replicated custom data class is When you create a custom data class and then replicate the N A editable on a child Notification data class from the parent Notification Server computer to its Server computer child the custom data class is editable on the child Notification Server computer A custom data class that is defined on the parent Notification Server computer should never be editable on a child Notification Server computer Different region time format If the parent Notification Server and child Notification Server N A settings on parent and child have different region time format settings the Days Metered servers lead to incorrect Days count on the Underutilized Software report page displays Metered data display incorrect value When you replicate a task from When you replicate an inventory task from a parent Notification N A parent to child NS the task Server to a child Notification Server
118. n if you even if you navigate to some other page and then return to the form navigated to some other page page and then returned on the form page The Show More link on The Show More link now directs you to the article even after the N A knowledge base tab of knowledge base article text is truncated to fit into the All Articles list Process Manager portal is broken after the knowledge base article text was truncated to fit into the All Articles list When the Web Part is closed The Allow Close check box is now removed from the Process History N A the Web Part is permanently Settings page of a Web Part on the Process Manager portal The closed or hidden to all users Web Part is now displayed to all users Changes in the Process If the administrator user makes any changes on the Process View N A View page are displayed only page then the changes are now displayed to both the existing users to the new users who have and the new users never logged on to the ServiceDesk portal If a Process View page that The entire history data of the Process View page is now printed N A has large history data is successfully printed in Internet Explorer 8 or 9 the Process History type Web Parts are broken and the data is not printed The Active Directory The Active Directory authentication now executes successfully and N A authentication fails during accessing the Form Workflow projects because of URL mismatch
119. n Internet Explorer window is open on an endpoint at the time of Sun Java update installation Sun Java gets completely uninstalled from the endpoint The uninstall is performed silently and the status of software update installation is Installed JAVA6 27 and JAVA6 29 are among the bulletins that are known to have this problem N A Moving or deleting a folder or a file takes too much time If after you generate Patch data at least 10000 packages you move or delete a folder or a file it takes about 3 minutes until the action is completed This problem is connected with the performance of Windows Shell N A Other things to know The following are the things to know about this release If additional information about an issue is available the issue has a corresponding article link Patch Management Solution for Windows Other things to know Table 8 6 Other things to know You can use the First Time If you want you can use the wizard on the Home gt Notification Server N A Setup portal to configure Management gt First Time Setup page to configure Patch Management Patch Management Solution Solution for the first use Tor ea Senne Perform the following steps in order 1 Onthe portal page under Step 5 Schedule Patch Management click Schedule Patch 2 Inthe wizard configure the schedules for the patch metadata import tasks If you want to enable more than one task make sure that the sched
120. n issues The following are the known issues for this release The known issues are separated into the following groups a SOL IDE R issues See Table 9 1 on page 101 a RTCI known issues See Table 9 2 on page 103 Other known issues See Table 9 3 on page 104 Table 9 1 Known issues for SOL IDE R Non Latin characters are not SOL terminal window does not support double byte characters N A supported Japanese Chinese Intel AMT Serial over LAN The following options must be configured in the ME BIOS advanced N A does not work correctly with settings for Intel AMT Serial over LAN to work correctly with HP HP computers computers a SOL Terminal Emulation Mode ANSI a Disabled echo char ON Table 9 1 Real Time System Management Known issues for SOL IDE R continued Known issues IDE Redirection to floppy When the SOL IDE R session is used to remotely boot a Dell client N A does not work on Dell client computer from a physical floppy diskette that is inserted into a floppy computers drive on the Notification Server computer or from a binary floppy image file the client computer performs a restart but does not load the operating system On the client computer s monitor the message Attempting remote IDE boot appears but the Real Time System Manager s terminal window remains blank until the session is terminated This is a known issue with Dell computers tested on Dell OptiPlex 745c
121. n task for the computer to join a domain Deployment Solution Known Issues of Deployment Solution continued N A Known Issues 38 Table 2 2 The Prepare for Image capture task fails on a computer that is installed with Windows 8 1 Deployment Solution Known Issues Known Issues of Deployment Solution continued The Prepare for Image capture task fails on the client computer that is installed with Windows 8 1 Apply one of the following workarounds Workaround 1 Create an Admin user with Administrator privileges other than the domain user of the client computer Log in to the client computer as the Local computer Administrator Execute the Prepare for Image capture task on the client computer If the domain join fails use the Apply System Configuration task to join the client computer to the domain Workaround 2 Log in to the computer with an Administrator account or Run Windows PowerShell as an Administrator Execute the following command in PowerShell Get AppxPackage AllUser Where PublisherId eq 8wekyb3d8bbwe The command generates the list of packages that are installed for the users From the list of packages delete the additional packages that are installed only for the local Administrator and not for the domain user Use the following command to delete the additional packages Remove AppxPackage Package lt packagefullname gt Log in to the computer from the domain user and exe
122. n two different types of targets with and without Monitor Plug in If the Poll metric on demand Task is executed on an agentless target without the Monitor Plug in installed then it can only poll agentless metrics on that computer Agent based metrics are not polled on an agentless client computer as agent based metrics require the Monitor Plug in to run Table 5 2 Monitor Solution for Servers Known issues for Monitor Solution continued 71 Known issues Network Discovery found Agentless monitor policies target filters of computers and devices By N A devices may not be listed in default the target includes only unmanaged devices running Windows the targeted filters of the Server 2003 Windows Server 2008 or Windows Server 2012 When default agentless policy computers are discovered the local operating system is a property of that computer resource If during discovery a computer s operating system cannot be determined an operating system specific filter does not recognize that computer If an agentless monitor policy is not running on a computer as expected this issue is a possible cause Note The operating system version is correctly discovered for the target computers that have SNMP enabled A failed heartbeat may not A failed heartbeat may not raise an alert in the Event Console due to N A raise an alert if the Check for network latency when you have the following configuration heartheat ever
123. nd does not stay unchecked then move to page 2 this box does not stay unchecked eas you switch to the page Workaround In the Symantec Management Console on the Manage menu click Policies Create a software update policy configure and then enable it Installation of some updates Some updates do not support silent installation Some dialog or progress N A cannot be performed silently windows may be visible to the user of the managed computer This issue does not affect the installation and can be ignored Installation of some software Some updates may fail to install in certain conditions The following HOWTO54657 updates may fail updates are known to have issues a Flash Player All Mozilla Firefox browser windows and all instances of Flash Player must be closed before installation Symantec recommends that you update Flash Player 7 x 8 x and 9 x to the latest version a Real Player Installation may fail if a limited user is logged in to the system a Mozilla Firefox version 1 5 2 0 and 3 0 All Mozilla Firefox browser windows must be closed before installation a Opera Silent installation may fail on Windows XP a Adobe Reader version 7 and 8 All instances of Adobe Reader including those opened inside of a browser must be closed before installing updates Symantec recommends that you install Adobe Reader updates shortly after a computer restart a ISA Server 2000 Security Patch for Web Proxy Service and H 323 AS
124. ndowsMaxWorkerThreads count that is used by the task equal to the number of processor cores or lower as follows WindowsMaxWorkerThreads dword 00000001 change to count of processor s cores TECH210369 New virtual directory behavior In the 7 5 SP1 release the virtual directories and UNC shares are rearranged The changes in the virtual directories and UNC shares structure are as follows The Software Update packages location folder is now shared if itis not a system folder or a root disk Warning You need to be careful with the files stored at the Software Update package folder because this folder is shared a You cannot set any system folder or a root disk as a Location to for the Software Update package Patch Management Solution for Windows Other things to know a After you upgrade to the 7 5 SP1 the nightly scheduled Package Refresh task rearranges the virtual directories and UNC shares a If the Software Update package location folder that existed before the upgrade to 7 5 SP1 is a system folder or a root disk the virtual directories for the packages that are located in that folder are not rearranged to a new structure In this case a warning message appears in the log during the upgrade The Software Update package stays functional a fa system folder or a root disk is defined as a Location to for the Software Update package after the upgrade to 7 5 SP1 all the Software Update packages that are
125. ninstall N A the existing antivirus The count of these entries and folders varies for the antivirus solutions 122 Symantec Endpoint Protection Integration Component Table 11 1 Known issues continued Uninstallation and inventory of localized antivirus software The Endpoint Protection Integration Component 7 5 does not support inventory or uninstallation of the localized versions of the following antivirus software a F Secure AV 2012 a F Secure IS 2012 a F Secure AV for workstations 9 30 a Kaspersky Endpoint Protection Integration Component 7 5 by default supports the uninstallation and inventory of the following localized antivirus software a ESET NOD32 5 0 a ESET SMART SECURITY 5 0 a CA Antivirus Plus 2010 a McAfee Antivirus Plus 2012 a McAfee Total Protection 2012 a Trend Micro Office Scan Client 10 5 a F Secure AV for Windows Servers 9 20 a SAVCE 10 1 9000 1 a SOPHOS Antivirus 9 7 Endpoint Protection Integration Component 7 5 supports the uninstallation of the following localized antivirus software a MS Forefront Endpoint Protection 2010 a SAVCE 10 1 9000 9 Known issues N A 32 bit and 64 bit package If a 32 bit package is selected for installation on a 64 bit computer or a 64 bit package is selected for installation on a 32 bit computer then the migration job fails N A Power Sensitive Malware Scanning and Remote Machine Repair via IDER and SERT tasks are not supp
126. nly two level hierarchy A child Notification Server computer cannot be a parent to another Notification Server computer Scheduled client tasks are not When you create a schedule for a client task for example Run System N A replicated to child Assessment Scan on Linux Computers and include managed immediately computers from a child into the target the schedule does not replicate to the child Notification Server computers immediately Workaround Use the Run now option on the task page Exporting software update Do not attempt to export a software update policy on the parent N A policies from parent to child Notification Server computer and import it on the child Instead use the is not supported built in replication functionality An issue with Allow Package The Allow Package Server Distribution with Manual Prestaging N A Server Distribution with settings are replicated but displayed incorrectly in the Symantec Manual Prestaging setting Management Console of the child Notification Server computer The functionality is not affected you can ignore this user interface issue Reports do not display any With the exception of the Compliance Summary report Patch N A data from hierarchy Management Solution reports do not display any data from the child Notification Server computers Only the data for the current Notification Server computer is displayed in patch reports Table 6 2 Patch Management Solution for Linux Hi
127. nnot execute the Components which the Script Generator generates using multiple N A components which the Script Generator generates using multiple output paths output paths in string output only are executed successfully Components that are generated using multiple output path s variables other than string data type display the following error message during execution The path lt a variable or value of the project gt is not contained in component lt Component name gt Table 13 2 Workflow Solution Known issues in this release continued 137 Fixed issues Script Generator fails to return multiple output paths using variables in data types other than string data type Script Generator wizard returns multiple output paths using variables in string data type only On selecting multiple paths with variables in data types other than string the Script Generator wizard displays the following error message during project compilation Cannot implicitly convert type any non string data type to string N A Font size and text indentation do not work correctly in the HTML Editor component On changing the font size in the HTML editor the cursor moves to the start of the field and the changes are applied for newly added content only The changes are not applied to existing text Additionally on changing the text indentation of a line or text the indentation of the entire content is changed
128. nstalled on a client computer software resource for a specific user The problem occurs because Software Discovery tries to load values from a user specific registry However it is unable to load those values because the specific user is not logged on Users with enabled required Level 1 Worker with enabled required privileges and permissions cannot TECH195077 privileges and permissions create a Quick Software Delivery task and a Managed Software Delivery cannot create delivery tasks Policy The remediation schedule on Even with Hierarchy Editable Properties HEP enabled the remediation TECH212998 a Managed software delivery schedule on a Managed software delivery policy on the child server is policy on the child server is over written with the parent server schedule during replication over written during replication A Managed software delivery A Managed software delivery policy returns an empty software screen N A policy may return an empty if you remove a command line or a package from the software resource software screen which is used in the policy In Software Portal by default In Software Portal by default the contents of the Request software N A Software is not sorted by name table is not sorted by software name Table 10 9 Software Management Solution Other things to know Fixed issues continued 118 Agent fails to update the If a software package executable is repl
129. nthe Symantec Management Console on the Settings menu click Monitoring and Alerting a Inthe left pane expand Event Console and click Alert Rule Settings a Inthe right pane right click on any item in the list and then click Import Select the previously saved rules N A Monitor Solution for Servers Other things to know Table 5 3 Known issues for Event Console continued 74 The Acknowledge and When you select multiple alerts holding down the Shift key the N A Resolve options become Acknowledge and Resolve options on the toolbar become unavailable disabled in some cases Weorkatourid Right click any of the selected items and click Acknowledge or Resolve In the Event Console the In the Event Console the Select Filter text box has a limitation The N A Select Filter text box does DBCS input is not supported from neither a physical keyboard nor not support Double byte using the IME virtual keyboard Character Sets DBCS input Workaro nd You can copy DBSC text and paste it into the Select Filter text box Internet Explorer error Internet Explorer error message about blank pops up Content from N A message about blank pops up the website listed below is being blocked by the Internet Explorer Enhanced Security Configuration Workaround about blank needs to be added into the Trusted sites list of the Internet Explorer Other things to know The following are the things to kno
130. nts that have IDE disks the N A Storage data class may be Manufacturer field of the Storage data class may be empty empty Some fields of the HW Chassis The fields may be empty for the following reasons N A data class may be empty on Mac OS X platform a Information for the fields PartNumber and AudibleAlarm is not available on Mac OS X platform a The availability of the fields PartNumber and SecurityBreach depends on the current model Table 3 5 Inventory Solution 50 Known issues Other known issues for UNIX Linux and Mac platforms continued HW_DiskPartition data class On AIX platforms the logical volume manager LVM is used N A cannot be populated on AIX by default and the current inventory data model is not capable platforms of representing it The Partition and Volume concept of AIX does not directly match with the fields of the HW_DiskPartition data class Not all inventory data is reported The inventory for the following data class fields is not correctly N A correctly on AIX platforms collected Platform Data class Field AIX DB_DatabaseStorageArea FileSystemType for Oracle AIX DB_Database Vendor for MySQL AIX HW_PhysicalMemory DataWidth and TotalWidth AIX HW_PhysicalMemory Speed AIX HW_PhysicalMemoryArray MaxCapacity AIX HW_Chassis AudibleAlarm LockPresent PartNumber SecurityBreach SecurityStatus AIX HW_Chassis ChassisPackageType AI
131. nued N A Known Issues For Mac computers saved data For Mac computers when you create an Apply System N A for the network adapter is not Configuration task if you set the DNS1 address as Leave displayed in the Apply System existing and provide only DNS2 address then the DNS2 Configuration task address is not saved and is not available in the Edit configuration of the Apply System Configuration task for editing A Linux image that is created For Linux client computers the partition information is not N A over HTTP and imported using Resource Import tool does not display partition details in the Advanced tab of the Deploy Image task dialog box displayed in the Advanced tab of the Deploy Image task for an image that is created over HTTP and is imported using the Resource Import tool 35 Table 2 2 Deployment Solution 36 Known Issues Known Issues of Deployment Solution continued The Create Image task fails The Create Image task fails to create new images when the N A when the default drive on default drive on the package server is full package server is full The workaround for the issue is as follows In the Symantec Management Console create a Copy File task that replicates a package that is created on Notification Server to the package server This replication of the package creates a new net share on the package server if an additional drive is available on pa
132. nventory scan Table 3 4 Other known issues for Windows platforms Inventory Solution 46 Known issues When you use Internet Explorer 10 or 11 to download a stand alone package an error occurs When you try to download a stand alone package from the Notification Server computer through the links available on the Symantec Management Console an error message is displayed saying that the publisher of the program cannot be verified This issue occurs if you use Internet Explorer 10 or 11 because of the SmartScreen Filter security feature by Microsoft You can directly download the package exe from the NSCap folder on the server and run it on unmanaged client computers N A After the NS Nightly schedule task runs the Yahoo Messenger is displayed in the Software Catalog under Newly Discovered Software instead of under Unmanaged Software After you gather inventory the data about Yahoo Messenger is not displayed in the Software Catalog This happens because Software Management Framework is unable to gather the information about the version of this product After you run the NS Nightly schedule task the Yahoo Messenger is displayed on the Software Catalog page under Newly Discovered Software instead of under Unmanaged Software N A File scan unable to gather the data if the file type is written in capital letters When you configure the advanced options for the Inventory policy and include a f
133. o Stand by S3 or Hibernate S4 states Consequently the Restore states State power action turns off the computer if needed in an attempt to restore the Hibernate S4 state and turns on the computer if needed to restore the Stand by S3 state Some Intel AMT inventory The following Intel AMT inventory is not collected by the Get N A data is not collected Out of Band Inventory task a RTCI AMT Battery Serial Number a RTCI AMT Battery Manufacture Date Table 9 3 Other known issues Error while performing power One to one and one to many Reboot power management command N A management operation using WS MAN connection executes with an error Power management Reboot command operation failedon the UI despite the fact that the computer successfully restarts This problem is known for Dell Precision T3500 computers Not possible to connect to It is not possible to connect to Intel AMT 5 0 using secure WS MAN N A Intel AMT 5 0 using secure connection To solve this limitation you need to upgrade the Intel AMT WS MAN connection 5 0 firmware to the latest Intel AMT 5 2 Unable to connect to Intel Secure connection using the WSMAN protocol to an Intel DASH N A DASH computer configured computer that is configured in Mutual authentication mode is not in mutual authentication supported mode IDE redirection does not work When you are connected to a client using the Kerberos user starting N A with Kerber
134. oftware Management Solution Fixed issues continued 117 Fixed issues The Software Data Provider When you add or run data providers and then try to view the status of N A Status report does not show the data providers using the Software Data Provider Status report results the report does not show results Software Components do not Replication of software components does not work from a parent or N A replicate using Replicate child Notification Server when you use Replicate Now in the following Now situations a Inthe Software view when you use the right click menu Hierarchy gt Replicate Now on either Software Releases or Software Updates a Inthe Manage menu select All Resources and right click ona software component From the right click menu select Hierarchy gt Replicate Now An incorrect version is When you run Collect Full Inventory on a client computer with N A reported for Microsoft Internet Microsoft Internet Explorer 8 installed the version is incorrectly displayed Explorer 8 in the inventory report Software resource Consider a software application that is installed on a client computer N A associations of a software by a specific user A Collect Full Inventory is then run for that client component to file are not after a different user logs in to this computer In this situation the present if an application is resource associations of the software component to file is lost for this i
135. onality on a given server What s new in ITMS Management Views In ITMS Management Views 7 5 SP1 the following new features are introduced 16 Table 1 3 Server Management Suite 7 5 SP1 What s new in this release List of new features Computer filter tree is shown in the ITMS Management Views The list of computer filters is shown under Manage gt Computers The computer filters can be configured and reused The number of items that are displayed in the tree can be configured Easy ways to create new computer filters In the ITMS Management Views new computer filters can be created and configured them in the navigation pane An updated list of the default filter criteria The following default criteria have been added to the Add Filter Criteria list a Asset Status a Category this is a default criteria for software products a Chassis Type a OS Revision a OS Type a Owner a System Type The list of custom criteria The option Edit Criteria List lets the user add new custom criteria to the filter criteria list The user can view the values for the associations data classes and columns that are selected Tthe computer target tree is shown in the ITMS Management Views create new computer targets configure and reuse them The list of computer targets is shown under Manage gt Computers New computer targets can be created configure d and reused The targets can also be reuse
136. opics a What s new in this release a System requirements a Installing a Supported hypervisors Known issues a Fixed issues a Other things to know What s new in this release In Virtual Machine Management 7 5 SP1 the following new features are introduced Table 12 1 Virtual Machine Management 126 What s new in this release List of new features Support for latest versions of the guest operating systems Now Virtual Machine Management supports the following latest versions of the guest operating systems a Windows 8 1 a Windows Server 2012 R2 a RHEL 5 10 a RHEL6 5 a SLES 11 SP3 a Apple OS X 10 9 Mavericks Support for latest versions of the hypervisors Now Virtual Machine Management supports the following latest versions of the hypervisors a VMware ESXi 5 5 a Microsoft Hyper V 2012 R2 a VMware vCenter 5 5 Virtual machines that are created under these hypervisors support latest operating systems Improved overall performance scalability and reduced tasks queues while performing various VMM tasks Now Virtual Machine Management code is optimized to simultaneously execute multiple tasks on a task server The tasks that are executed on the same virtual resource are executed synchronously Simultaneous execution of multiple tasks provides following advantages Improved performance The new design reduces the overall tasks turnaround time This results in performance gain in
137. or these policies the default Run once ASAP option may not trigger the policy if this is not the first time you perform an upgrade Also to speed up the upgrade process consider temporarily Server Management Suite 7 5 SP1 24 General installation and upgrade information changing the Download new configuration every setting on the Targeted Agent Settings page to a lower value Post upgrade versions of Symantec Management Agent and solution plug ins The Symantec Management Agent and the solution plug in versions after you upgrade to ITMS 7 5 SP1 are as follows Table 1 5 SMA and plug in versions after upgrading to ITMS 7 5 SP1 Symantec Management Agent 7 5 3153 Altiris Client Task Agent 7 5 3153 Altiris Client Task Server Agent 7 5 3153 Altiris Base Task Handlers 7 5 3153 Deployment Task Server Handler 7 5 3219 Deployment Package Server 7 5 3219 Software Management Framework Agent 7 5 3153 Software Management Solution Agent 7 5 3219 Virtual Machine Management Task Handler 7 5 3219 Deployment Plug in for Windows x86 7 5 3219 Deployment Plug in for Windows x64 7 5 3219 Deployment Plug in for Linux x86 7 5 3219 Deployment Plug in for Mac 7 5 3219 Deployment NBS plug in 7 5 3219 ULM Agent 7 5 3153 Inventory Agent 7 5 3219 Monitor 7 5 3219 Migration of Notification Server data from a Windows Server 2008 R2 computer to a Windows Server 2012 R2 computer The following
138. orted on CEM environment The Power Sensitive Malware Scanning and Remote Machine Repair via IDER and SERT tasks do not work in CEM environment as the Power On task is not supported on the CEM environment N A Support for uninstallation of Kaspersky Antivirus The Symantec Endpoint Protection Integration Component 7 5 does not support the uninstallation of Kaspersky antivirus N A 123 Symantec Endpoint Protection Integration Component Table 11 1 Known issues continued Incorrect task status is displayed on the Jobs and Tasks page The Jobs and Tasks page displays incorrect status for the Migrate computers to latest Symantec Endpoint Protection Client task Following is the workaround for this issue Before you execute the Migrate computers to latest Symantec Endpoint Protection Client task uncheck the following a Restart the computer after the uninstall of the previous anti virus software a Restart the computer after the installation of the Symantec Endpoint Protection Clients Click Save changes 124 Known issues N A The Patch Vulnerability Assessment Scan task fails on the client computer The Patch Vulnerability Assessment Scan task fails on the client computer with COM Exception and displays the error code 10010 when you execute the task with SEP Full Virus Scan Client Task TECH216177 Chapter Virtual Machine Management This chapter includes the following t
139. os user IDE redirection session can fail Table 9 3 Real Time System Management Other known issues continued 105 Known issues Firewall settings prevent WMI connection to a computer running Windows XP Service Pack 2 If you provided valid WMI credentials but cannot establish a WMI connection to a computer that is running Windows XP Service Pack 2 WMI is not in the list of supported protocols on the Real Time Consoles page check the firewall settings on the target computer The default configuration of the Windows Firewall program in Windows XP SP2 blocks incoming network traffic on Transmission Control Protocol TCP port 445 Configure the firewall to allow incoming network traffic on TCP port 445 N A Firewall settings prevent remote connection to Windows Vista 7 8 or 8 1 client computers When using Real Time System Manager to remotely connect to Windows Vista Windows 7 Windows 8 or Windows 8 1 client computers you must make sure that Windows Firewall is configured to allow remote Windows Management Instrumentation WMI connections on the client computer To enable WMI connections on Windows Vista in the Control Panel click Windows Firewall gt Change Settings gt Exceptions and then check Windows Management Instrumentation WMI Additionally for standalone WWindows Vista Windows 7 Windows 8 or Windows 8 1 clients not in a domain you must disable the User Account Control UA
140. ource by organizational group Remote Monitor Service RMS is now supported for site servers with Windows Server 2012 Remote Monitor Service RMS can now be installed on site servers with Windows Server 2012 and Windows Server 2012 R2 Known issues The following are the known issues for this release If additional information about an issue is available the issue has a corresponding article link Monitor Solution for Servers Known issues The known issues are separated into the following groups a Monitor Solution See Table 5 2 on page 69 a Event Console See Table 5 3 on page 73 Table 5 2 Known issues for Monitor Solution 69 A client computer operating In some cases monitored resource that is managed in CEM mode is N A in Cloud enabled available as a target for Reset Monitored Resource task This situation Management CEM mode is appears if you run the task using Quick Run or New Schedule run available for Reset options Monitored Resource task run Details of forwarded alerts are After you add and save a new rule and then send alerts based on the N A not displayed correctly on the rule the categories Hostname Definition and Protocol are not displayed Management Station console correctly on the Management Station console Customized Monitor Plug in When you upgrade to Monitor Solution 7 5 SP1 all customized targets N A rollout policy targets are for the Monitor Plug in
141. package server If you specify a local path on the download location on a server as the alternate download location the software updates are non llS package server not downloaded from a package server that does not have IIS installed The Patch Administrator A user who belongs to the Patch Management Administrators role N A cannot edit the default targets in the patch management configuration policies cannot edit default targets in the following policies Novell patch management configuration policy You access this policy from Settings gt Software gt Patch Management gt Novell Settings gt Novell a Red Hat patch management configuration policy You access this policy from Settings gt Software gt Patch Management gt Red Hat Settings gt Red Hat Workaround On the configuration policy s page delete the default targets and then add the appropriate custom targets Table 6 3 Patch Management Solution for Linux Other known issues continued Fixed issues Task details do not show the When there is no free space on the Notification Server computer the N A cause of the Import Patch Import Patch Data for Red Hat and Import Patch Data for Novell Data for Red Hat or the fail When you open the task details in the Task Status table no Import Patch Data for mention is made of the lack of free space causing the task to fail Novell failing due to lack of free space on the Notification Server
142. pear after disaster N A servers disappear after recovery disaster recovery Workaround Create Monitor site servers again manually SQL metric default It is possible to save the All Windows Servers policy configuration N A connection data must be without providing all information required under SQL metric default provided to configure All connection To use SQL metrics you must provide information in all Windows Servers policy fields under SQL metric default connection You do not have to provide all data if you do not intend to use SQL metrics Log Event metric for FTP log On Windows Server 2003 Windows Server 2008 or Windows Server N A file with Unlimited file size setting produces incorrect results 2012 the Log Event metric for the FTP log file with the Unlimited file size setting enabled during the agent based monitoring triggers the rule incorrectly When FTP log file size is set to unlimited Monitor Agent functionality is unable to determine when changes are made to the log and metric data in not parsed by the Agent from the FTP log file Workaround Set a constant file size for example 64K for the FTP log file instead of unlimited when configuring Log Event metric 72 Monitor Solution for Servers Table 5 2 Known issues for Monitor Solution continued 73 Known issues Aggregation can only If one of the two metrics inside the rule monitors more instances than N A evaluate metrics if
143. port a shutdown interface a The caller does not have the required privilege to perform this operation a The specified computer does not exist or is not accessible a An invalid set of parameters was passed a A shutdown has already been started on the specified computer a A system shutdown has already been scheduled a The system shutdown cannot be initiated because there are other users logged on to the computer a The format of the specified computer name is invalid You can uncheck Allow user to save data before power operation and try to perform a hard reset of the target computer losing all unsaved data 106 Real Time System Management Table 9 3 Other known issues continued Known issues Not possible to update It is not possible to update properties on the Operating System page N A operating system properties in the Real Time view if the target computer is running Microsoft on some computers Windows Vista 32 bit and 64 bit editions Only secure CIRA Intel AMT computer management using CIRA is possible only with Intel N A connections are supported AMT 4 0 and later computers that are configured to use TLS or TLS with mutual authentication Unable to connect to Intel Secure connection using the WSMAN protocol to an Intel DASH N A DASH computer configured computer that is configured in Mutual authentication mode is not in mutual authentication supported mode Setup and Configuration In
144. reviewed the latest changes to the Symantec Management Platform of this release For more information on what s new in Symantec Management Platform 7 5 SP1 see the Symantec Management Platform 7 5 SP1 Release Notes at http www symantec com docs DOC7310 Upgrade to Symantec Management Platform 7 5 SP1 and the Server Management Suite 7 5 SP1 solutions Use Symantec Installation Manager to upgrade to Symantec Management Platform SMP 7 5 SP1 and the Server Management Suite SMS 7 5 SP1 solutions The supported upgrade paths are as follows a 7 1 SP2 MP 1 1 This contains the SMP build version 7 1 8401 Server Management Suite 7 5 SP1 23 General installation and upgrade information a 7 5 HF6 This contains the SMP build version 7 5 1676 To perform an upgrade from Server Management Suite 7 1 solutions or later in the Symantec Installation Manager click Upgrade installed products and then choose to install this product Symantec recommends that you upgrade all the installed products to the latest version The easiest way to upgrade to 7 5 SP1 version is to choose to install a suite If you use hierarchy you must disable hierarchy replication and upgrade all products to the latest version on each of the Notification Server computers For more information on how to upgrade to Server Management Suite 7 5 SP1 solutions see the Upgrading to IT Management Suite 7 5 SP1 chapter in the T Management Suite 7 5 SP1 Installation and Upgrad
145. rsttime Perform the following steps in order 1 Onthe portal page under Step 5 Schedule Patch Management click Schedule Patch 2 Inthe wizard configure the schedules for the patch metadata import tasks If you want to enable more than one task make sure the schedules are staggered to prevent the server from overloading When you turn on the Linux tasks you must type the Novell Mirror Credentials and the Red Hat Network access credentials By default all vendors and all channels are enabled You can customize the settings later on the appropriate Import Patch Data pages 3 Optional Configure the notification options If you enable administrator notifications you must also configure the SMTP server Settings You can configure SMTP settings on the Settings gt Notification Server gt Notification Server Settings page 4 On the next panel configure the assessment scan and update installation schedules or leave the default ones 5 Click Schedule patch Updates download URLs for The software updates metadata is downloaded from the following URLs N A Wavell arid Red Hat a Red Hat http xmirpc rhn redhat com a Novell https nu novell com Make sure that your firewall and proxy configuration allows network communication to these URLs Entitlement check is removed Patch Management Solution for Linux no longer checks for entitlement N A from the product For this reason inventory policies and the Update Agent Discovery task
146. rver 2000 You can gather the information about database size for Microsoft SQL Server 2000 with the Full Server Inventory and Delta Server Inventory policies However the policies report the database size as the size of the mdf files database files only and do not include 1d files log files For Microsoft SQL Server 2005 and Microsoft SQL Server 2008 the policies correctly report the sum of the mdf and laf file sizes as the database size The database size is presented in round numbers For example 2 4 MB are reported as 2 MB and 2 7 MB are reported as 3 MB N A Full inventory for Microsoft SQL Server 2012 is not gathered when you run an inventory policy or task using the advanced option System account To gather full inventory for Microsoft SQL Server 2012 with the predefined policy or a custom inventory policy or task you need to select the advanced option Logged in user on an inventory policy or task page at Advanced Options gt Run Options If you run an inventory policy or task using the advanced option System account the data is not gathered for all server inventory data classes and not all the database users are reported N A A license is not reclaimed when A license is not reclaimed when the Asset Status is set toa N A the Asset Status is set toa custom asset status custonasset status Inventory Pack for Servers license should be reclaimed on setting the Asset Status other than Active
147. s Managed Software Delivery Managed Software Delivery policy may fail to install a software N A policy fails to install software application into a virtual layer on computers running Windows 7 into a virtual layer on Embedded operating system Windows 7 Embedded Managed Software Delivery If Managed Software Delivery policies stay in the detection check state N A policies stay in the detection on the client computer for a long time after upgrade then they may not check state after upgrade get executed Workaround To fix this issue restart the affected client computer or the corresponding Symantec Management Agent Dependent software If Managed Software Delivery policy is created for a software which N A installation issue has a dependency on another software using Managed Software Delivery wizard where on the Specify dependencies and updates page the Verify dependencies option is checked and the software resource option is unchecked for the corresponding software the dependent software is not installed even if the dependency option is later checked in the policy settings Workaround To fix the issue remove the software resource from the Managed Software Delivery policy and add it again Managed Software Delivery Managed Software Delivery policy or a Quick Delivery task fail with a N A policies and Quick Delivery 1619 error code if the following conditions are met tasks fail to run from a J directory on the
148. s a T Management Suite 7 5 SP1 a Asset Management Suite 7 5 SP1 a Client Management Suite 7 5 SP1 Symantec Management Platform 7 5 SP1 For more information about the changes in the release notes see the following link http www symantec com docs DOC7354 Server Management Suite 7 5 SP1 12 Components of Server Management Suite 7 5 SP1 Components of Server Management Suite 7 5 SP1 Server Management Suite is a collection of solutions that run on the Symantec Management Platform These solutions let you discover inventory monitor and provision servers from a central console the Symantec Management Console See About Server Management Suite on page 10 Table 1 1 Components of Server Management Suite Symantec Management Platform DOC7220 Deployment Solution DOC7207 Inventory Solution DOC7217 Inventory for Network Devices DOC7311 Monitor Solution for Servers DOC7212 Monitor Pack for Servers DOC7212 Patch Management Solution a Patch Management Solution for Linux DOC7382 a Patch Management Solution for Mac DOC7216 a Patch Management Solution for Windows DOC7333 Real Time System Manager DOC7211 Software Management Solution DOC7341 Symantec Endpoint Protection DOC5671 Integration Component Virtual Machine Management DOC7229 Symantec Workflow Solution DOC7224 Topology viewer DOC7225 Server Resource Manager view DOC7225 Linux and UNIX Management Guide DOC7219
149. stallation 13987439 8929 48d2 aa30 ef4bf0eb26a6 InstantAMT Ping 2 Restart the IIS One to many server IDE R You must wait until the previous session is expired or terminate the N A task fails if the IDE R session session manually is left active from the one to one real time task and vice versa Boot redirection options not Real Time View gt Administrative Tasks gt Hardware management N A available for DASH computers gt Redirection options are not available when connected to a DASH computer This issue is firmware dependent Upgrading DASH firmware can solve the problem Table 9 2 Known issues for RTCI RTSM Unable to execute one to one power actions If the redirection privileges are disabled it is impossible to execute one to one power actions such as power off or restart N A Table 9 2 Real Time System Management Known issues for RTCI RTSM continued 104 Known issues Not possible to run It is not possible to run one to many out of band tasks on IPMI N A out of band tasks on IPMI computers That is because the IP address of the IPMI management computers controller differs from the computers s IP address Notification Server does not know the IPMI controller s IP Running one to many out of band task is not possible on IPMI computers Restore State power action The Restore State power action is not capable of putting computers N A cannot restore S4 and S3 int
150. t report individual CPU N A core count core information Trash directories must be If an application is deleted it is moved to the N A excluded from a software lt userhome gt Trash directory ny ntory scan by default ney Trash directories must be excluded from a software scan by you run the scan on Mac UNIX j default however currently they are presented in the software or Linux computers scan results When you run a software inventory scan you have to manually exclude the Trash and Spotlight Vv100 folders on the Mac platform and the Trash folder if it exists on UNIX or Linux platforms On UNIX and Linux computers When you run software inventory using the filescan rule N A an inventory task keeps running file on a directory with an extraordinary large number of items permanently during the software the swscan bin gets completed but the inventory task keeps inventory scan on a directory running permanently and no NSE file is generated with a large number of items 9 As a workaround you can use folder or file scanning limitations to reduce the number of scanned items The SoftwareScanner does not The SoftwareScanner does not process the home directory N A scan home directory by the rule lt folder status include scanSubFolders true gt lt folder gt lt folderLimits gt Inventory task execution on When you run software inventory it is possible to run three N A UNIX Linux and Mac computers
151. t was installed from a CD DVD then the original CD DVD must be inserted in the disk reader on the client computer If the product was installed from a network location then anonymous access from the client computer to this location must be available to install the update N A Microsoft Office components must be on the same Service Pack level Issues occur when various Microsoft Office components are having different Service Pack versions applied N A A removed vendor or software update is displayed in the Vendors and Software list If a vendor or software release is removed from Patch Data this vendor or software release is still displayed under Vendors and Software list on the Import Patch Data for Windows page after the Vendors and Software list is updated The removed vendor or software release will disappear from the list after the Import Patch Data for Windows task is completed N A Table 8 3 Patch Management Solution for Windows Software updates installation issues continued 92 Known issues The Windows Computers The counter excludes the client computers clients that were redirected N A with Software Update from another Notification Server after the Software Update plug in Plug in counter works only rollout It will include the redirected client computers only after they are for the client computers that reinstalled or upgraded have the Software Update plug in originall
152. table enlists the scenarios for migration of Notification Server data from a Windows Server 2008 R2 computer to a Windows Server 2012 R2 computer Table 1 6 Migrating Notification Server data to a Windows Server 2012 R2 computer with SQL 2012 as the database Server Management Suite 7 5 SP1 General installation and upgrade information Scenarios for migration of Notification Server data to a Windows Server 2012 R2 computer Install Server Management Suite 7 5 SP1 on anew computer with Windows Server 2012 R2 and SQL 2012 as the database Back up the Configuration Management Database CMDB and create a data store file using the migration wizard on the computer with Windows Server 2008 R2 For some Server Management Suite solutions you must manually copy the earlier data to a secure backup location On the new computer with IT Management Suite 7 5 SP1 and Windows Server 2012 R2 with SQL 2012 as the database restore CMDB import the data store file and if required save the manually copied data Migrating Notification Server data to a Windows Server 2012 R2 computer and reusing SQL 2008 as the database Install Server Management Suite 7 5 SP1 on a new server that has Windows Server 2012 R2 and connect to the SQL 2008 database Create a data store file using the migration wizard on the computer with Windows Server 2008 R2 For some Server Management Suite solutions you must manually copy the earlier data
153. tain the Create Image task using RapiDeploy imaging tool to Create Image task using the Ghost imaging tool For more information refer to the Symantec IT Management Suite 7 5 SP1 powered by Altiris technology Installation and Upgrade Guide Known Issues The following are the known issues for this release Table 2 2 Known Issues of Deployment Solution Multiple NIC entries cannot be You cannot specify multiple NIC entries when adding a N A added for a predefined predefined computer through the Predefined Computers computer dialog box of the console The workaround to this issue is that you can add one NIC as DHCP and the other NICs as static For Mac computers the Apply For Mac computers you cannot restore the network details N A System Configuration task is such as Domain suffix using the restore functionality of the not able to restore the network Apply System Configuration task You can modify only the details host name using the Apply System Configuration task New drivers do not replicate on During addition of drivers through the Driver Database N A package server computer if exception is thrown during addition of drivers Management dialog box if an exception is thrown then the new drivers are not replicated on the package server computer The workaround to this issue is that after you get an exception on the driver management console import only a single driver which displays the result of the addit
154. tasks the target computer s FQDN must be resolvable correctly from the Notification Server computer Cannot power off Intel ASF Some Intel ASF hardware does not support power off from the S3 state N A hardware from S3 state You can try to turn on the computer and then run the turn off command again Broadcom ASF does not have this problem PXE Boot does not work with When in the Real Time view you select the Reboot command and N A some ASF hardware choose to boot from PXE some ASF hardware fails to boot from PXE This is a hardware limitation HP with Broadcom ASF DELL Precision T3400 and a few other computers are known to have this problem You can try to turn off the computer and then turn on and boot from PXE Managed Service Provider Both one to one and one to many tasks in the Real Time System N A configurations are not Manager software require a direct connection to the target computer supported that you want to manage It is not possible to manage computers located behind NAT enabled routers Graceful shutdown or restart A Graceful reboot or power off is not possible error N A returns an error on Microsoft Windows Vista Windows 7 Windows 8 or Windows 8 1 can appear when you check Allow user to save data before power operation and try to Reboot or Power off a Microsoft Windows Vista Windows 7 Windows 8 or Windows 8 1 client computer This occurs because one of the following a The specified computer does not sup
155. te Admin Installed fields from the IIS Setting data class are not reported on Windows Server 2008 for IIS 7 0 The Inventory Plug in gathers the IIS inventory using IIS metabase IIS metabase is fully supported until IIS version 6 0 With IIS version 7 0 on Microsoft Windows Server 2008 IIS metabase has been replaced by XML configuration files To gather the IIS 7 0 inventory you need to install the Management Compatibility features by using Server Manager on Microsoft Windows Server 2008 Inventory Solution N A Known issues Known issues for Inventory Pack for Servers continued 57 Table 3 6 IIS Inventory data classes are reported incorrectly With IIS 7 0 installed on Microsoft Windows Server 2008 some fields of the following IIS data classes are not populated correctly even if the Management Compatibility features are installed Fields of IIS Http VirtualDir Setting Data data class a Content Location a Default Document Enabled a Default Document Name Script Source Access Enabled a Access Read Enabled a Access Write Enabled a Directory Browsing Enabled a SSL Access Enabled a Content Expiration Enabled a Content Expiration Setting a Log Enabled a Execute Permission Fields of IIS Http Host Setting Data data class a Content Location a Default Document Enabled a Default Document Name a Script Source Access Enabled a Access Read Enabled a Access Write Enabled a Directory
156. te Image task fails to create image if the IT N A create image if the IT Management Suite is installed with Local Administrator Management Suite is installed credentials on a computer that is added in the domain as ail otal Administrator Following is the workaround for this issue a On the Package server in the IIS manager disable the Digest Authentication and enable the Basic Authentication An error is displayed while When you uninstall the NBS x86 service from a site server N A uninstalling the NBS service the error code 1605 is displayed as follows froma site server This action is only valid for the products that are currently installed The Power Control tasks are not The Power Control tasks are not executed when the client TECH211551 executed when the client computer is booted in the preboot environment computer is booted in the preboot environment Following is the workaround for this issue a To shut down a computer that is booted with WinPE use the Run Script command with shutdown s f t 5 a To shut down a computer that is booted with the LinuxPE use the Run Script command with shutdown s now y a To boot a computer in production environment use the Boot To task Table 2 2 Deployment Solution 41 Known Issues Known Issues of Deployment Solution continued The Boot To task displays incorrect task status The Boot To task status displays failure on the console even when the task is
157. tem requirements and supported platforms a General installation and upgrade information a Other things to know a Where to get more information About Server Management Suite Server Management Suite combines the essential tools that help you effectively manage your physical servers and virtual servers reduce service interruptions and increase uptime Server Management Suite incorporates a variety of wizards and other features that let you automate configuration stage tasks and create policies to manage your servers Various graphical reports let you quickly identify the health of your environment pinpoint problems and analyze trends Expanded support for virtual technologies simplifies the management of multiple operating system environments Server Management Suite is a collection of solutions that run on the Symantec Management Platform that provides the following key features Server Management Suite 7 5 SP1 11 What has changed in the release notes a Discovery and inventory The suite automatically identifies the devices that are found in your network and aggregates inventory data across your environment Multi platform support makes it easy to consolidate the discovery data of all your Windows UNIX and Linux assets within an integrated console You can easily assess security vulnerabilities prepare for software audits and more accurately determine hardware availability and needs a Provisioning The suite lets you improv
158. ther related to installed software in the Resource Manager is lost Notification Server Source Path Update and Source Path Update and Windows Installer Repair tasks fail with error N A Windows Installer Repair code 1073741515 on computers running Windows Server 2012 R2 tasks fail on Windows Server Core operating system 2012 R2 Core A Managed Software Delivery The Log off user option in the Managed Software Delivery policy N A policy only logs off a single user session when there are multiple active or disconnected terminal sessions logs off only a single session rather than all sessions when multiple sessions are active For more information see topics on Results based actions settings in Software Management Solution in the IT Management Suite Administration Guide at the following URL http Awww symantec com docs DOC7220 Workaround Use the Log off option available with the Restart Computer task to successfully log off every session Table 10 7 Software Management Solution 114 Known issues Software Management Framework issues continued Files in the File Inventory tab Files in the File Inventory tab are overwritten if a software resource is N A may be overwritten moved to Managed Software and metering is turned on for this software resource Quick Delivery tasks fail to If you create a Quick Delivery task and the task times out before the N A execute by timeout when
159. tinued Fixed issues Execute Process and Wait After you execute a project the Execute Process and Wait Run N A Run component does not component now retrieves exit code of the external applications retrieve the exit code from external applications License Status Manager tool No extraneous characters are found if the License Status Manager tool N A displays extraneous is now launched on the operating systems whose language is set to characters when launched on German the operating systems whose language is set to German Object reference error is Using the Process Manager portal you can now export reports to N A encountered when a report is Microsoft Excel successfully exported to Microsoft Excel Cannot publish Windows You can now publish the Windows Service projects and Task Tray N A Service and Task Tray application projects to an installer using ServiceDesk and Workflow application projects to an Solution installer The Service Catalog Web During adding a Service Catalog Web Part the Service Catalog items N A Part displays all the Service are now displayed based on the permissions that are assigned to the Catalog items to all users user account No Service Catalog items are displayed if the user account does not have the required permissions New users are not synced in Both the existing users and the new users are now synced in Process N A Process Manager portal if Manager portal if the
160. ules are staggered to prevent the server from overloading When you turn on the Linux tasks you must type the Novell Mirror Credentials and the Red Hat Network access credentials By default all vendors and all channels are enabled You can customize the settings later on the appropriate Import Patch Data pages 3 Optional Configure the notification options If you enable administrator notifications you must also configure the SMTP server settings You can configure SMTP settings on the Settings gt Notification Server gt Notification Server Settings page 4 On the next page configure the assessment scan and update installation schedules or leave the default ones 5 Click Schedule patch When a maintenance window If a maintenance window opens before the software update installation N A is configured the update schedule the schedule including the Start End dates is disregarded installation does not runon and the software update gets installed before the scheduled time This the schedule issue occurs when Override Maintenance Windows settings is not checked This behavior is expected A log file is created on the A log file is created on the endpoint that lets you troubleshoot patch N A endpoint installation issues for the particular computer The log file location is as follows SALTIRIS AGENT INSTALL FOLDER Agents PatchMgmtAgent 96 Patch Management Solution for Windows Other things to know Table 8 6 Oth
161. umentation 27 Table 1 8 Server Management Suite 7 5 SP1 Where to get more information Documentation resources continued Help Information about how to use this product including detailed technical information and instructions for performing common tasks Help is available at the solution level and at the suite level This information is available in HTML help format The Documentation Library which is available in the Symantec Management Console on the Help menu Context sensitive help is available for most screens in the Symantec Management Console You can open context sensitive help in the following ways a Click the page and then press the F1 key a Use the Context command which is available in the Symantec Management Console on the Help menu In addition to the product documentation you can use the following resources to learn about Symantec products Table 1 9 Symantec product information resources SymWISE Support Knowledgebase Articles incidents and issues about Symantec products http Awww symantec com business theme jsp themeid support knowledgebase Cloud Symantec Help Center All available IT Management Suite and solution guides are accessible from this Symantec Help Center that is launched on cloud http help symantec com CS locale EN_US amp vid v90719369_v930328768 amp Prodid SYMHELPHOME amp context itms 7 5 28 Table 1 9 Server M
162. ures continued Software Library packages are located under one virtual directory All packages from the Software Library are now located under one package share in IIS The packages are marked and relocated into one package share in IIS based on the Nightly schedule Warning The packages relocation fails in case the software package location folder that existed before the upgrade to Software Management Solution 7 5 SP1 is a system folder or is not available during the upgrade procedure Agents and plug ins can be installed during a maintenance window Agents Plug ins rollout policies allow users to set installation during a maintenance window Additional way to create and target Managed Software Delivery policies A Managed Software Delivery policy can be created for computers by dragging and dropping the software release on the target which contains the corresponding computers This will start a Managed Software Delivery policy wizard with prepopulated settings to target the corresponding computers Dragging and dropping an existing Managed Software Delivery policy on the target adds the corresponding computers to the list of computers targeted by the policy Minor refactoring of the Managed software delivery policy UI Result based actions tab UI for the Advanced options in Managed software delivery policy is refactored Symantec Workspace Streaming Agent is installed with Software Management Solution
163. using HTTPS The Cloud enabled Management Site Server Settings policy lets you distribute SSL certificates and create required HTTPS binding on the site server computers Native 64 bit version of Symantec Management Agent for UNIX and Linux is introduced The Symantec Management Agent for UNIX and Linux and all additional plug ins are now fully 64 bit The version of the operating system is detected automatically and does not require user involvement Task server performance and stability improvements The following improvements were made in the task server architecture a A Windows Task Scheduler Library NS Restore Task Servers schedule is introduces It allows the following Disaster recovery You can restore Task Server definitions after NS reinstallation or after a new NS database was created You can add site server definition to a task server that was manually installed using a distributable package a A separate application pool in IIS for task servers is introduced a IIS7 functionality is now supported in native mode Package server performance and user interface improvements The following improvements were made in the package server infrastructure a Package server can now be installed on the computers that use IIS 8 5 a The user interface for package server was reworked a For Linux package servers aex ps command line tool is introduced You can use this tool to manage and monitor package server functi
164. w about this release If additional information about an item is available the item has a corresponding article link The other things to know are separated into the following groups a Monitor Solution See Table 5 4 on page 75 a Event Console See Table 5 5 on page 76 Table 5 4 Monitor Solution for Servers Other things to know Other things to know about Monitor Solution 75 You may need to install You must install sysstat on your targeted Linux computers to use the N A sysstat on your monitored following monitor policies Linux computers Processor a Disk I O a Memory a Linux Server Health The repeat count feature After the repeat count specified in a rule has been reached the rule N A specifies the number of times resets to normal on the next value even if that value crosses the the rule must trigger in a row threshold If the value crosses the threshold the rule restarts the repeat before an action is taken count for the next evaluation Example Rule count definition if CPU gt 10 for 3 times If the values are 11 12 13 11 the rule triggers on the third value and then resets to normal on the fourth value Note Repeat count for rule increases for each condition which is met instead of for the overall criteria for the rule Activated Monitor Policies The Monitor Plug in must first activate a monitor policy before it is N A Web Part only shows the displayed in the Activated Monitor
165. with Symantec Server Management Suite 7 5 SP1 powered by Altiris technology Server Management Suite 7 5 SP1 13 What s new in this release Table 1 1 Components of Server Management Suite continued Altiris Client Management Suite 7 5 SP1 DOC7336 from Symantec User Guide for Mac Management What s new in this release In Server Management Suite 7 5 SP1 new features can be categorized into general enhancements in Symantec Management Platform enhancements in ITMS Management Views previously known as Enhanced Console Views and enhancements in the Server Management Suite solutions General enhancements and new features of Symantec Management Platform and the solutions of Server Management Suite 7 5 SP1 are as follows Symantec Management Platform 7 5 SP1 See What s new in Symantec Management Platform on page 13 a ITMS Management Views previously known as Enhanced Console Views See What s new in ITMS Management Views on page 16 a Server Management Suite 7 5 SP1 See What s new in Server Management Suite on page 18 What s new in Symantec Management Platform In the Symantec Management Platform 7 5 SP1 the following new features are introduced Table 1 2 List of new features The list of supported operating systems The following operating system is now supported for installation of Symantec has been expanded Management Platform and its components a Windows Server 2012 R2 The
166. y local N A not detect local login on Solaris logins on Solaris platforms platforms On UNIX Linux and Mac When you collect software inventory using the filescan rules N A computers NSE file contains with delta inventory enabled for the second time NSE file unchanged data after software contains full inventory data However it should contain only inventory scan even if delta the changes in the target directory such as changed number inventory is enabled or size of files Some values of the If the time zone is not GMT the values of the OS_Timezone N A OS_Timezone data class are data class are reported incorrectly or not reported on HP UX reported incorrectly or not platforms reported on HE UX platf rms The StandardName StandardCaption StandardOffset values are reported incorrectly The DaylightName DaylightCaption DaylightOffset values are not reported Errors in the Notification Server When you complete running an inventory policy on Linux N A computer log after an inventory policy is run on Linux computer computer you get multiple errors in the Notification Server computer log The errors notify you that login session start time cannot be set Table 3 5 Inventory Solution 49 Known issues Other known issues for UNIX Linux and Mac platforms continued Unsupported file filter property error occurs in the Notification Server computer log after software inventory is collected on UNIX
167. y optiori is a The Retry every option on the Heartbeat tab of the Monitor Server less than the Send heartbeat KAn f f Settings page has a value of 0 every option with zero retry ahs attempts a The value of the Check for heartbeats every option is less than or equal to the Send heartbeat every option on the Data Collection tab of the Monitor Plug in Configuration Settings page In this case a Monitor Plug in may appear to occasionally go down only to come right back up again However the uptime data is not affected in this case Agentless monitoring is not You cannot apply agentless monitor policies to targets that have been N A available for the targets that discovered through an Active Directory Import have been discov reu Workaround through an Active Directory Import Use a Network Discovery or a WINS import instead of an Active Directory Import You must reconnect the When you use the Real time Performance Viewer if a metric becomes N A Real time Performance unavailable and then becomes available again updated data is not Viewer if metric data displayed The viewer continues to display the data value that was last becomes unavailable received before the metric became unavailable The Real time Performance Viewer must be re connected to the target computer before updated data is reflected in the viewer There is a delay in the Computers are not populated in the Computers List for the Real time N A Computers List for the Re
168. y rolled out from the same Notification Server If you change the package When on the Import Patch Data for Windows page you change the N A location from default to package location from default to Alternative Location with custom Alternative Location with credentials and then back to default you will not be able to perform custom credentials and then Vendors and Software update back to default you will not To complete the update you need to select Default Location and beable to perform Vendors complete the Vendors and Software update You can then switch back and Software update A to the Alternative Location When you deploy Microsoft To turn off the Windows Updates on the client computer you need to N A updates through Patch Management with the restart settings disabled the operating system still forces the client computers to restart enable the Never check for updates not recommended option Warning Do not disable Windows Update service because it is required for successful patching via MSU files Table 8 4 Other known issues An issue when using FTP as If you want to use an FTP location as the alternative download location N A patch data alternative on the Import Patch Data page on the Notification Server computer download location add the c Program Files Altiris Notification Server Bin AeXsvc exe service to the firewall Exception List An issue occurs when A non administrator cannot

Symantec™ Server Management Suite 7.5 SP1 powered by Altiris

Contents

Download Pdf Manuals

Related Search

Related Contents

Symantec&trade; Server Management Suite 7.5 SP1 powered by Altiris

Contents

Download Pdf Manuals

Related Search

Related Contents

Symantec™ Server Management Suite 7.5 SP1 powered by Altiris