Altiris™ Patch Management Solution for Windows® 7.1 SP1 from
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1. Symantec recommends that you use Altiris Software Management Solution from Symantec to roll out this software The following software updates are known to have this issue m KB982671 Microsoft NET Framework 4 KB968930 Windows PowerShell 2 0 and WinRM 2 0 KB940157 Windows Search 4 0 IE8 Internet Explorer 8 KB2526954 Microsoft Silverlight IE9 Internet Explorer 9 E E E m KB2463332 Windows Internal Database Service Pack 4 Some software updates are not detected as applicable Some software updates are not detected as applicable although they are shown as needed in the Windows Update dialog box The following bulletins are known to have this problem KB978542 KB2345886 KB976382 KB970430 KB975929 KB980248 KB937286 KB951847 KB967642 You can use other means of delivering these software updates for example use Altiris Software Management Solution from Symantec Chinese Hong Kong S A R is not supported Patch Management Solution for Windows does not support Chinese Hong Kong S A R Only Chinese Simplified and Chinese Traditional are supported 15 16 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Known issues Table 1 3 Software updates installation issues continued Some updates require Some updates may require original installation media The updates original installation media that are known to require one are as follows m Micro2. Installation of some updates cannot be performed silently Some updates do not support silent installation Some dialog or progress windows may be visible to the user of the managed computer This issue does not affect the installation and can be ignored Some software cannot be updated when System Account is used Installation of some updates is possible only under a logged in or a specified user Use the Run with rights setting to configure the user The issue is known to occur under the following conditions m When installing x86 Java updates on 64 bit operating systems m When upgrading Opera 9 software Installation of MS05 035 and MS06 003 fails Installation of Microsoft updates MS05 035 Q895333 and MS06 003 Q892842 may fail Workaround Install update MSWU 022 before installing these updates An installation prerequisite is required for MSWU 232 Before you install MSWU 232 make sure the following updates are installed m MSWU 231 for Windows 2003 SP1 32 bit and 64 bit Windows XP SP2 32 bit XP SP1 64 bit m MSWU 109 for Windows Vista Gold 32 bit and 64 bit MS07 047 cannot be installed on Windows 2003 MS07 047 WindowsMedia10 KB936782 x86 ENU exe does not install on Windows 2003 13 14 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Known issues Table 1 3 Software updates installation issues continued Installation of some so
3. Symantec Management Console help format You can open context sensitive help in the following ways m The F1 key when the page is active m The Context command which is available in the Symantec Management Console on the Help menu User Guide Information about how to use this m The Documentation Library which is product This information is available in PDF format available in the Symantec Management Console on the Help menu The Documentation Library provides a link to the PDF User Guide on the Symantec support Web site m Supported Products page Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes 23 Other information Table 1 7 Documentation that is included into the product installation continued Symantec Management Information about how to use the Same as above Platform Help Symantec Management Platform Other information Table 1 8 Information resources that you can use to get more information ITMS 7 1 Implementation Information about capacity http www symantec com docs DOC3464 Guide recommendations design models scenarios test results and optimization best practices to consider when planning or customizing ITMS Symantec Management Information about using the Symantec Symantec Management Platform Platform User Guide Management Platform Documentation page Symantec Management Information about new features and Symantec Management Platform Pl
4. drill down report Sometimes policies with a custom schedule can trigger other policies When you set a custom installation schedule for a policy other policies with a default schedule can also be triggered on the client computers and software updates will be installed Other policies that have a custom schedule set are not affected by this issue They will run at their scheduled time The Software Bulletin Details report shows the computers that are out of the scope of the current console user In the Software Bulletin Details report in the Applies To column the number of all applicable computers is shown including those for which the current console user has access and those for which access is disabled Update installations that require a computer restart are shown as complete The Windows Software Update Delivery Summary report shows update installations that require computer restart as complete You can use the Restart Status report to view if any computers are pending restart Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes 19 Fixed issues Fixed issues The following are the previous issues that were fixed in this release If additional information about an issue is available the issue has a corresponding Article link Table 1 5 Fixed issues Incorrect numbers can be displayed in compliance reports In a rare case when more than one update
5. errors appear in logs as the policies are incomplete until the packages are downloaded After the packages are downloaded the errors will no longer occur Notification Server Item replication deletes any task history on the child Replication of items down a hierarchy deletes any task history on the child for the Patch Management server tasks Differential replication mode does not replicate bulletin data to the child computer that has a new language In a hierarchy the bulletin data is not replicated to the child Notification Server computer if all the following criteria are true m You add anew language to the child server m The bulletins on the parent Notification Server computer have not changed m The replication is run in Differential mode Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Table 1 3 The language of some applications cannot be detected Software updates installation issues At the moment Patch Management Solution for Windows can detect the language of the following applications Microsoft SQL Server 2000 2005 2008 Microsoft Office 2003 2007 2010 The language of other applications cannot be detected In this case the language of the operating system is used and updates for this language are installed This may result in applications changing their language to the language of the operating system after the update Known issues
6. for remediation Only system level Patch Management Solution for Windows can patch only system level installation of Google installed for all users installation of Google Chrome Patching Chrome can be patched user level installations is not supported Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Table 1 3 Software updates installation issues continued Some vendors provide only the latest versions of software updates for download For some software only the latest version of software updates is available for download from the vendor s Web site On the Remediation Center page you may see that a bulletin contains version A but when you start downloading the update version B is downloaded instead If you already downloaded software update version A and created software update policies a copy of the software update file version A is kept on the Notification Server computer In this case you can distribute update A until you decide to delete or redownload the package At this time Google Chrome is known to have this issue Known issues Some software updates are shown as not installed in the Windows Update dialog box Some software updates that you install using Patch Management Solution can be shown as not installed on the managed computers in the Windows Update dialog box This issue occurs because the executable is a full software release not a patch
7. in a bulletin is applicable to the same computer the Applicable Installed and Vulnerable columns can display incorrect data Issue with package migration on non default installation of the 7 1 server Migration Wizard copies the software update packages to the same location as the one that was used on the old 7 0 server If you installed Symantec Management Platform 7 1 to a location that is different from 7 0 you must then move the packages manually to the new location that is specified on the Core Services page Incorrect count of computers with software update plug in is displayed on the portal page After you break up the hierarchy and upgrade Patch Management Solution from 7 0 to 7 1 the count of computers with software update plug in in the Microsoft Configuration Summary Web part may be incorrect The drill down displays the correct number of computers Download QChain settings are not migrated after upgrade from 7 x Some settings on the Download QChain page are reset to default after the upgrade Some settings cannot be locked from editing on a child The parent Notification Server administrator cannot lock the Scan Interval and Report Results settings on the Adobe Microsoft Vulnerability Analysis pages from being edited on a child Software advertisements are removed from software update policies This issue can occur when software update policies are being replicated down a hierarchy fr
8. the child Notification Server computer To prevent this issue from happening in a hierarchy environment always select the Delete data for excluded software products option If this issue already occurred do the following on the parent Notification Server computer Check this option Uncheck all vendors Run the task Replicate the task Check the vendors that you want to import Run the task N OF UW FP WN Replicate the task Known issues Exporting software update policies from parent to child is not supported Do not attempt to export a software update policy on the parent Notification Server computer and import it on the child Instead use the built in replication functionality An issue with the Allow Package Server Distribution with Manual Prestaging setting The Allow Package Server Distribution with Manual Prestaging settings are replicated but displayed incorrectly in the Symantec Management Console of the child Notification Server computer The functionality is not affected you can ignore this user interface issue 11 12 Known issues Table 1 2 Reports do not display any data from hierarchy Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Hierarchy and replication issues continued With the exception of the Compliance Summary report Patch Management Solution reports do not display any data from the child Notification Ser
9. Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes vi Symantec Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Legal Notice Copyright 2011 Symantec Corporation All rights reserved Symantec and the Symantec Logo Altiris and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFO
10. RMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes This document includes the following topics About Altiris Patch Management Solution for Windows What s new in Patch Management Solution for Windows 7 1 SP1 Software that Patch Management Solution for Windows supports General installation and upgrade information About upgrading Patch Management Solution for Windows System requirements Platforms supported by Patch Management Solution for Windows Known issues Fixed issues Other things to know Documentation that is installed Other information 4 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes About Altiris Patch Management Solution for Windows About Altiris Patch Management Solution for Windows Altiris Patch Management Solution for Windows from Symantec lets you scan computers for required software updates report on the findings and automate the downloading and distribution of required updates for Windows software You can review and download specific patches from vendors such as Microsoft Adobe Java Sun Microsystems and many others You can then apply patches to the computers that need them Patch Management Solution for Windows is a component of Patch Management Solutio
11. atform Release Notes important issues in the Symantec Documentation page Management Platform Symantec Management Information about using Symantec http go symantec com sim_doc Platform Installation Guide Installation Manager to install the Symantec Management Platform products Knowledge base Articles incidents and issues about this SymWISE support page product Symantec Connect An online magazine that contains best Symantec Connect page practices tips tricks and articles for users of this product 24 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Other information
12. ce summary report after the upgrade After the upgrade the old Notification Server computer s name is displayed in the Compliance summary report Non inherited permissions are not migrated from 6 x to 7 X Non inherited permissions for security roles are not migrated from 6 x to 7 x Cloned Software Update Agent Policies are not visible after upgrade Cloned Software Update Agent policies that were located at Settings gt Agents Plug ins gt Software gt Windows Software Update Agent gt Settings are not visible in the console after you perform an upgrade from 7 x to 7 1 SP1 To resolve this issue use the search option in the console to find missing configuration policies After they have been found right click them and select move They can now be moved to the location in which the default policy is located If the name of the policy is unknown the following query can be run on the SQL Server to obtain the names SELECT Guid Name FROM vItem WHERE ClassGuid 5e5bde22 c290 4a94 a36c c5076da6d565 AND Attributes amp 256 0 TECH45206 9 10 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Known issues Table 1 2 Hierarchy and replication issues Only two level hierarchy is Although Symantec Management Platform lets you create multi level HOWT044217 supported hierarchies Patch Management Solution supports only two level hierarchy A child Notificat
13. d from staging location setting on the Core Services page location setting is reset to is reset to default after upgrade default Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Table 1 1 License count is reset after upgrade Installation and upgrade issues continued The count of licenses in use is reset after you upgrade to 7 1 SP1 The count will increase after you upgrade the Software Update Plug in on the client computers to version 7 1 SP1 and then run the system assessment scan Known issues SQL queries in automation policies are overwritten The query parameters in the automation policies Item Status Changed After PM Import Maintain Retired Machine Historical data Software Update Advertisement Disabled Software Update Policy Failed are not migrated during an upgrade from 7 x to this version of Patch Management Solution Parameters in the default automation policies can be migrated but SQL queries are overwritten Symantec recommends that if you want to customize an automation policy you clone the policy and then make changes to the clone Sometimes Inventory Interval in Windows Vulnerability Analysis Policy cannot be migrated If the Inventory Interval value was set to 24 hours or longer it cannot be converted to a schedule In this case the default schedule is used every 4 hours every day Old server name is displayed in the Complian
14. ftware Some updates may fail to install in certain conditions The following HOWTO54657 updates may fail updates are known to have issues m Flash Player All Mozilla Firefox browser windows and all instances of Flash Player must be closed before installation Symantec recommends that you update Flash Player 7 x 8 x and 9 x to the latest version m Real Player Installation may fail if a limited user is logged in to the system m Mozilla Firefox version 1 5 2 0 and 3 0 All Mozilla Firefox browser windows must be closed before installation m Opera Silent installation may fail on Windows XP m Adobe Reader version 7 and 8 All instances of Adobe Reader including those opened inside of a browser must be closed before installing updates Symantec recommends that you install Adobe Reader updates shortly after a computer restart m ISA Server 2000 Security Patch for Web Proxy Service and H 323 ASN DLL MS01 045 Installation of this hot fix requires user interaction on the target computer The user must click Yes in the installation dialog box Additional information about update installation prerequisites may be available in the Resource Manager or on the vendor s Web site Also see the HOWTO article for details SWUN 001 is an uninstaller The bulletin SWUN 001 sw_uninstaller exe is always displayed as missing for every computer with Shockwave 7 8 and 10 This is an uninstaller that can be used to uninstall Shockwave player
15. ifferent Service Pack versions applied Pack level Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Known issues Table 1 4 An issue when using FTP as patch data alternative download location Other known issues If you want to use an FTP location as the alternative download location on the Import Patch Data page on the Notification Server computer add the C Program Files Altiris Notification Server Bin AeXsvc exe service to the firewall exception list Relocating packages from an UNC location to another location does not work If on the Core Services page you change the To Location value from an UNC path to another path the packages will not be relocated Workaround Relocate the packages manually An issue occurs when accessing the AexPatchUtilexe utility Anon administrator cannot navigate to the AexPatchUtilexe utility using the command prompt because of access restrictions to the C Program Files Altiris folder This issue occurs only on the Notification Server computer Workaround ca straight to the C Program Files Altiris Altiris Agent Agents directory Software updates cannot be downloaded from an alternate download location on a non IIS package server Only UNC paths can be used as an alternate download location on a non IIS Windows package server If you specify a local path on the server as the alternate download location the software update
16. ion Server computer cannot be a parent to another Notification Server computer An issue with default There can be issues with data replication if all three replication rules replication schedules Windows Novell and Red Hat run at the same time which is 11 00PM by default Symantec recommends that you stagger the replication schedules or disable replication for the vendors that you do not use Scheduled client tasks are When you create a schedule for a client task for example Run not replicated to the child System Assessment Scan on Windows Computers and include immediately managed computers from a child into the target the schedule does not replicate to the child Notification Server computers immediately Workaround Use the Run now option Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Table 1 2 Hierarchy and replication issues continued Excluded software channels are not replicated to the child when included again An issue occurs with the Import Patch Data for Windows task in the following scenario 1 You check a software channel for example Adobe run and then replicate the task 2 Youuncheck the software channel but do not select the Delete data for excluded software products option Then you run and replicate the task 3 You check the software channel run and then replicate the task As aresult the software channel does not become enabled on
17. issues are separated into the following groups m Installation and upgrade issues See Table 1 1 on page 8 m Hierarchy and replication issues See Table 1 2 on page 10 m Software updates installation issues See Table 1 3 on page 13 m Other known issues See Table 1 4 on page 17 Table 1 1 Installation and upgrade issues After upgrade change the Software update packages from previous versions of the product cannot Software Update Package be used by Patch Management Solution for Windows 7 1 SP1 If you Location setting specified a UNC path for the Software Update Package Location setting do one of the following after the upgrade m Delete all of the packages at the UNC location Use this option if there are no other Notification Server computers that may need the packages and you do not use Patch Management Solution for Linux m Specify a different UNC path as the new location for storing the packages Use this option if other Notification Server computers are still using this path An issue when breaking the You must break the hierarchy if you are performing a migration from hierarchy before migrating 7 0 to7 1SP1 After you break the hierarchy on the parent Notification to 7 1 SP1 Server computer sometimes the child Notification Server computer retains its association with the parent server Workaround Also break the hierarchy on the child Notification Server computer The Download from staging The Downloa
18. n When you install Patch Management Solution using Symantec Installation Manager the following components are installed m Patch Management Solution for Windows m Patch Management Solution for Linux m Patch Management Solution for Mac Patch Management Solution is part of the following suites m Altiris Client Management Suite from Symantec m Altiris Server Management Suite from Symantec m Altiris IT Management Suite from Symantec What s new in Patch Management Solution for Windows 7 1 SP1 In the 7 1 SP1 release of Patch Management Solution for Windows the following new features are introduced m Greater coverage of third party software that can be scanned for vulnerabilities and patched See Software that Patch Management Solution for Windows supports on page 5 m Ability to roll out service packs for Microsoft products m Ability to replicate a critical software update policy to child Notification Server computers immediately m You do not have to stage software bulletins before you can distribute them Software updates can be downloaded when you run the Distribute Software Updates wizard m Software Update Plug in now supports Service Pack 1 of Windows 2008 2008 R2 and 7 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes 5 Software that Patch Management Solution for Windows supports m Reliability and performance improvements Software that Patch Management Solution fo
19. ndpoint the registry entries that are related to the Software Update Plug in are not removed Symantec recommends that before you uninstall the Agent you uninstall the Software Update Plug in using the Software Update Plug in Uninstall policy If the Symantec Management Agent is already uninstalled use the Windows Installer Clean Up utility to remove the registry entries In certain cases data is not removed for excluded software releases If you exclude a software release that was migrated from the 7 x version of the product its data is not removed from the Inv_Software_Update table and packages are not deleted from C Program Files Altiris Patch Management Packages Updates You can ignore this issue or clean up the data manually Other things to know The following are things to know about this release If additional information about an issue is available the issue has a corresponding Article link Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Other things to know Table 1 6 You can use the First Time Setup portal to configure Patch Management Solution for the first time Other things to know If you want you can use the wizard on the Home gt Notification Server Management gt First Time Setup page to configure Patch Management Solution for the first use Perform the following steps in order 1 Onthe portal page under Step 5 Schedule Patch Manageme
20. nt click Schedule Patch 2 Inthe wizard configure the schedules for the patch metadata import tasks If you want to enable more than one task make sure the schedules are staggered to prevent the server from overloading When you turn on the Linux tasks you must type the Novell Mirror Credentials and the Red Hat Network access credentials By default all vendors and all channels are enabled You can customize the settings later on the appropriate Import Patch Data pages 3 Optional Configure the notification options If you enable administrator notifications you must also configure the SMTP Server Settings You can configure SMTP settings on the Settings gt Notification Server gt Notification Server Settings page 4 Onthe next page configure the assessment scan and update installation schedules or leave the default ones 5 Click Schedule patch The Download QChain task is removed from the product The QChain software is no longer required to install software updates When a maintenance window is configured the update installation does not run on the schedule If a maintenance window opens before the software update installation schedule the schedule including the Start End dates is disregarded and the software update gets installed before the scheduled time This issue occurs when Override Maintenance Windows settings is not checked This behavior is expected Close the Altiris Log Viewer to im
21. om a parent to a child server A caching problem can result in advertisements for individual software updates being removed from the policy This in turn means that the replicated policy is incomplete when it reaches the child and cannot be distributed The policy needs to be re created on the parent and replicated again to the child it cannot be fixed on the child Symantec recommends that you use the standard replication schedules rather than custom schedules for software update policy replication to avoid this issue A license is not released for retired computers on case sensitive SQL When you retire a computer resource the Patch Management Solution license is not released This issue occurs only when case sensitive SQL Server is used Workaround To release the license delete the resource Other things to know Table 1 5 Sometimes a software update policy fails to save 20 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Fixed issues continued This issue may occur when anonymous access is enabled for the Altiris folder in IIS Package server settings are not migrated from 7 0 Package server settings on the Policy and Package Settings tab are not migrated from 7 0 Configure the settings after the migration Uninstalling the Symantec Management Agent does not remove the Software Update Plug in If you uninstall the Symantec Management Agent from an e
22. pgrade this product from 7 1 to 7 1 SP1 by using the Symantec Installation Manager You can download the installation files directly to your server or you can create offline installation packages Software update packages software update policies and downloaded software updates metadata from previous versions of Patch Management Solution for Windows are not compatible with 7 1 SP1 After you upgrade to 7 1 SP1 you must run the clean up task that removes incompatible data A link to the clean up task is available on the Import Patch Data for Windows page For general information about migrating Symantec Management Platform and Patch Management Solution for Windows from 6 x and 7 0 see the following documentation resources m IT Management Suite Migration Guide version 6 x to 7 1 SP1 at http www symantec com docs DOC3988 m IT Management Suite Migration Guide version 7 0 to 7 1 SP1 at http www symantec com docs DOC3989 After you migrate or upgrade the solution you must upgrade the Symantec Management Agent and the software update plug in that are installed on the managed computers For more information about upgrading the Symantec Management Agent see Symantec Management Platform Help Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes System requirements System requirements Patch Management Solution for Windows requires the following m Symantec Management Platform 7 1 SP1 Platfo
23. prove the performance of the Microsoft and Adobe patch data import tasks If you close the Altiris Log Viewer when you run the Import Patch Data for Windows task you can improve the task s performance by as much as 50 percent 21 22 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Documentation that is installed Table 1 6 A log file is created on the A log file is created on the endpoint that lets you troubleshoot patch Other things to know continued endpoint installation issues for the particular computer The log file location is as follows SALTIRIS AGENT INSTALL FOLDER Agents PatchMgmtAgent Integrating Patch IT Analytics solution provides reports that display patch management data Management Solution with IT Analytics solution By default users with Patch Administrator role do not have access to these reports To grant access add the IT Analytics Users role to the users For more information see the IT Analytics documentation Documentation that is installed Table 1 7 Documentation that is included into the product installation Help Information about how to use this The Documentation Library which is product available in the Symantec Management Help is available at the solution level and Console on the Help menu at the suite level Context sensitive help is available for This information is available in HTML miast screens i the
24. r Windows supports Patch Management Solution for Windows lets you install software updates for software from the following vendors a 7 Zip m Adobe Systems m AOL m Apple m Citrix Systems m Foxit Corporation m Google m Hewlett Packard m Microsoft m Mozilla m Nullsoft m Opera Software m Oracle m RealNetworks m RealVNC m Research In Motion m Skype Technologies S A m Sun Microsystems m WinZip General installation and upgrade information You install this product by using Symantec Installation Manager You can download the installation files directly to your server or you can create offline installation packages 6 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes About upgrading Patch Management Solution for Windows For more information see the IT Management Suite Implementation Guide at http www symantec com docs DOC3464 For general information about migrating Symantec Management Platform and suites to 7 1 SP1 see the following documentation resources m IT Management Suite Migration Guide version 6 x to 7 1 SP1 at http www symantec com docs DOC3988 m IT Management Suite Migration Guide version 7 0 to 7 1 SP1 at http www symantec com docs DOC3989 For additional information about upgrading to Patch Management Solution for Windows SP1 see About upgrading Patch Management Solution for Windows About upgrading Patch Management Solution for Windows You u
25. rms supported by Patch Management Solution for Windows The Patch Management Solution for Windows component of Patch Management Solution supports the following operating systems Windows XP SP2 and later 32 bit and 64 bit Windows Vista SP1 and later 32 bit and 64 bit Windows 7 including SP1 32 bit and 64 bit Windows Server 2003 SP2 and later 2003 R2 SP2 and later 32 bit and 64 bit Windows Server 2008 32 bit and 64 bit 2008 Core 2008 R2 2008 R2 Core including SP1 Windows Hyper V Server 2008 Windows XP Embedded SP3 For the Software Update Plug in to work properly on Windows XP Embedded SP3 the following software must be installed on the client computer Known issues The following are known issues for this release If additional information about an issue is available the issue has a corresponding Article link Windows Installer Service TCP IP Networking with File Sharing and Client for MS Networks TCP IP Networking Secondary Logon Component This component is required to use the Run with right as setting on Notification Server side Copy and Compare Tools Some custom action updates require the xcopy exe tool to be installed 7 8 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Known issues For the most up to date information latest workarounds and other technical support information about this solution see the Technical Support knowledge base The known
26. s are not downloaded from a package server that does not have IIS installed Sometimes policy schedules work incorrectly across timezones Sometimes when you create a schedule for a policy and select either Use Agent time or Use Server time the policy does not run as planned on the endpoints that are located in a different time zone Workaround Use the Coordinate using UTC option The Use application credentials option does not work The Use application credentials option on the Import Patch Data for Windows page does not work Workaround Click Use these credentials and type application or other credentials An issue with re imaged endpoints An issue occurs when you re image or reinstall an operating system on an endpoint Software update plug in is not able to process the policies and install software updates Workaround Restart the Symantec Management Agent service or restart the computer Patching of software that is installed into a virtual layer is not supported Patches that you apply to the software in a virtual layer might not be applied correctly and can corrupt the system 17 Known issues Table 1 4 Packages are not always downloaded to managed computers at the correct time 18 Altiris Patch Management Solution for Windows 7 1 SP1 from Symantec Release Notes Other known issues continued Occasionally software update packages may not be downloaded immediatel
27. soft Project 2003 SP3 m Microsoft Visio 2003 SP3 m Citrix Presentation Server If the product was installed from a CD DVD then the original CD DVD must be inserted in the disk reader on the client computer Ifthe product was installed from a network location then anonymous access from the client computer to this location must be available to install the update An issue occurs when When Java software is in use on the client computer the update installing Sun Java updates cannot be installed silently A Close applications dialog box appears on the client that prevents the update process from proceeding Workaround You can add a tskill java A command into the installation script to terminate the Java processes cmd exe C start wait NET STOP JAVA QUICK STARTER tskill java A cmd exe C start wait SLSFN s IEXPLORER 1 MOZILLA 1 quiet norestart cmd exe C start wait NET START JAVA QUICK STARTER When a maintenance window If a maintenance window opens before the software update is configured the update installation schedule the schedule including the Start End dates installation does not run on is disregarded and the software update gets installed before the the schedule scheduled time This issue occurs when Override Maintenance Windows settings is not checked Microsoft Office components Issues occur when various Microsoft Office components are having must be on the same Service d
28. ver computers Only the data for the current Notification Server computer is displayed in patch reports There is aknown issue with some of the Compliance Dashboard web parts that may include data from the child Notification Server computers You can drill down or view the Compliance gt Compliance Summary report for more accurate data The Check Software Update Package Integrity Task cannot be run on the child The New schedule button on the Check Software Update Package Integrity Task page is disabled on the child Notification Server computer Workaround Schedule the task on the parent Notification Server computer Then edit the schedule on the child Replicating data between different versions of Patch Management Solution is not supported Although some items may replicate between different versions of Patch Management Solution that are installed on parent and child Notification Server computers Symantec does not recommend doing this If you want to use hierarchy and replication Patch Management Solution versions must be the same on the parent and child Errors occur when the plug in requests configuration for replicated software update tasks before the associated packages have been re created During software update policy replication the policies are created before the packages have been downloaded to the child Notification Server computers If a software update plug in requests configuration during this time
29. y to managed computers This is due to a timing issue where the initial download is not triggered by Software Management and the status of the package is not updated The packages will be downloaded when the update install schedule fires or when the next maintenance window opens When you click Save Changes in a policy a confirmation message displays Saved Changes even though the policy is still being saved When you edit a Software Update policy the screen is updated with the text Saved Changes even though the task that saves the changes made to the policy and underlying advertisements may still be running If the changes that you made do not appear on the screen immediately refresh the screen after a few seconds Your changes should appear after the refresh The Software Update Plug in stays in the Update Pending state after the dialog box closes Occasionally clicking Install Now on the Software Update Installation dialog box or waiting for the dialog box to close itself does not result in the immediate installation of a software update The installation starts five minutes after the dialog box has closed when the Software Update Plug in wakes up and checks its state Incorrect data is displayed in the update delivery summary Web part Sometimes the data that is displayed in the Microsoft Software Update Delivery Summary Web part on the patch management home page does not match the data that is displayed in the
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