Covad ClearEdge Pro Dashboard and Administrator
Contents
1. 1 How many company favorites can I add to the system You can have a maximum of 29 company favorites assigned to speed dial codes 21 49 These speed dial codes will work from all company wide telephones 2 When adding a company name as a contact should I enter their name in the first or last name field Contacts are displayed in the User Portal and on the telephone as ast name first name Keep that in mind when you are adding contacts in the ADMIN Portal The search feature in the dashboard lets users search for names and numbers but not other contact parameters If you want your users to be able to search for a company you must put the contact s company name in one of the name fields 3 What happens when I change the name of a Company Contact that has a speed dial number associated with it If you change the name of a company contact that has a speed dial number associated any users that have a personal speed dial set for this contact lose the speed dial setting However the speed dial number that you set for this contact is retained 4 How do I set a speed dial number for a company favorite To add a contact to your company Favorites list and set a speed dial code follow these steps a From the Contacts page click the name of the contact you want to add to the company Favorites list b Click the Settings tab and select a speed dial key sequence from the Add as Company Favorite Company Speed Dial Code drop down2. For users with Windows 98 Second Edition and Windows Millennium it is recommended that they use the default Java Script add on to Internet Explorer called Microsoft VM LIL tx General Security Privacy Content Connections Programs Advanced Settings O Use Passive FTP for firewall and DSL modem compatibility Use smooth scrolling HTTP 1 1 settings Use HTTP 1 1 O Use HTTP 1 1 through proxy connections amp Java Sun O Use Java 2 v1 4 0 for lt applet gt requires restart E Microsoft YM Java console enabled requires restart Java logging enabled JIT compiler for virtual machine enabled requires restart a For users using Windows 2000 XP Home and XP Pro users should use Sun Micro s Java which is freeware that can be downloaded from www sun com General Security Privacy Content Connections Programs Advanced Settings O Use Passive FTP for firewall and DSL modem compatibility Use smooth scrolling HTTP 1 1 settings Use HTTP 1 1 O Use HTTP 1 1 through proxy connections amp Java Sun Use Java 2 v1 4 0 for lt applet gt requires restart B Microsoft YM O Java console enabled requires restart O Java logging enabled O JIT compiler for virtual machine enabled requires restart has albinnnclis Note Covad has not been thoroughly tested with Windows Server 2003 and any Office 2003 applications If you must use an Apple Mac best results will be obtained using Net
3. Group call at a time Yes After receiving the first call press the Agent Available button to turn the light back on The next caller will come into your call waiting line assuming no other rep is checked in and available 5 Can I set the Reps Agent Available light to come on automatically after they hang up from an agent group call Yes The My Options tab appears in the Settings section of each dashboard The agent can program the available light to automatically come on instantly or up to 60 minutes after hanging up from an ACD call Another option lets the agent automatically check out at a preset time each day Top of Document I Bridged Line Appearances 2 How many Bridged Line Appearances can I build Up to 32 secondary appearances for each number can be installed For instance o 32 employees could have one secondary appearance of the main number on their phone or o 8 employees could have 4 secondary appearances of a number on their phone 2 I have the company main number bridged into my phone However when I put my phone on Do Not Disturb calls into the main number go straight to voice mail no other phone with the main number bridged has a chance to answer the call How do I fix this The main number is acting like a virtual number and is using your phone as it s assumed home When you put your phone on DND the system assumes any virtual BLA appearing on your phone doesn t want to be disturbed
4. Hunt group ignore all Find Me or How to Reach Me settings The station desk set will ring 16 seconds regardless of the settings Only stations with DND enabled will not receive a Hunt call If the employee is talking on another line when a Hunt call comes in the Hunt will ring on the call waiting line Note Agent Group also ignores Find Me or How to Reach Me treatments 2 Calls going through our Hunt or Agent Group lines are being dropped after nobody answers instead of being forwarded onto the final voice mail destination Why is the caller being dropped The Final Destination field in the Hunt or Agent Group window should list the final destination number with a 00 prefix For example 18 of 34 009253143695 This ensures the call will be routed correctly to the final mailbox auto attendant or user station Top of Document H Agent Groups 1 How do I add representatives to an Agent Group Representatives check themselves in and out of the group using feature buttons on their phone To add the two function buttons assign the representative check in check out button to each member s phone using a telephone template or the user himself can install the check in check out button themselves from their Settings My Phone tab in their Dashboard 2 Can I use Find Me or How to Reach Me settings to forward calls from the Agent Group final destination number No Agent Group ignores the Find Me call treatments set on all phones chec
5. be different from the one shown in the call list For example your caller s PBX or key system may be configured to always provide the company s main number or to block caller ID information 4 P ve entered a contact phone number and name in my database however his name does not appear on my LCD when he calls only the phone number is displayed Why is the name not appearing Check to see if you entered the area code in his phone number field in your Contacts database Even though he s in your same area code you must enter the area code in the database for our system to find his name 5 Do I need to enter a 9 for off net and or 1 for long distance at the beginning of a Contact phone number in my dashboard No simply enter the ten digit number The Covad system will dial 9 and 1 if needed automatically whenever you initiate a click to call Also you do not need to key in or signs when typing in a phone number 6 How can I send an email message to a contact from my Dashboard Click the letter icon next to a name on your Favorites list Contact lists or any of your call logs to open an email window and compose and send an email If the letter icon is not displayed and the contact is your favorite or personal contact you can add their e mail address through the contacts section in your Dashboard If the letter icon is not displayed and the contact is a company employee company favorite or company contact then ask
6. contact from the group If you use the Delete button on your Personal Contacts page to delete a contact from a group the contact is deleted entirely To remove a contact from a group click the Settings tab and then select None for this contact from the Add to Group dropdown list 11 Contacts ve marked in my Refusal List are still coming through to my phone I assumed they would go straight to voice mail Why is my phone still ringing when they call You must have your How to Reach Me set to Find Me for the Refusal list filter and all other groups to be engaged If you have the How to Reach Me setting on anything else the call will not be refused Top of Document F Find Me 1 I enabled Find Me but it is not working All my incoming calls are still going to my desk phone Why Verify whether you defined any call treatments If you did not define any call treatments your incoming calls are treated as a normal call This means the calls are treated as if Find Me was disabled Note always double check to make sure your treatments are built on the All Others tab Also you must press the SAVE button immediately after editing any particular Find Me Group tab Edits you made will not be saved if you move to another tab before pressing SAVE 2 The mb link is not bringing up my mobile phone number from the Find Me page llof 34 You must enter your contact numbers in your profile before you can select them
7. directly from the Find Me page To add your contact numbers to your profile first click the My Profile tab on Settings tab then click the Phone Numbers tab and enter your contact numbers in the appropriate fields Be sure to include area codes 3 I enabled Find Me but I don t receive any calls Why You may have selected an Advanced Setting without previously defining a call treatment If you select an Advanced Setting and did not previously define a call treatment all your incoming calls will fail 4 I ve put the company auto attendant number as my last Find Me destination However the caller rolls into my voice mail instead of into the auto attendant greeting Why You probably just put the four digit extension of the auto attendant number in the Find Me field To forward successfully into a company auto attendant you must list all 10 digits of the number preceded with 00 For instance 009253143695 Same is true if send all calls goes to an auto attendant number using the How to Reach Me window Top of Document G Conferencing 1 From my dashboard when I click on the Meet tab I get a general error message https conference realtimecomm com mpweb images 000 welcome wav You need to associate files with the ext wav with MS media player This should eliminate the problem with getting the error message Esan 2 I m trying to use the Demand wo zorra o ata Conferencing window in my call te dashboard to
8. must be at the 3rd party number to approve this charge Because of the billing arrangements required between Covad and each of the Long Distance companies Covad is not able to offer our customers the option of an Operator Assisted Long Distance or International Call billed back to their Covad phone the Sent Paid option However you can of course dial the call directly using 9 01 1 Country Code International Number Also you can dial 9 00 to reach an operator and use any of the remaining methods 2 through 4 for your International calls 23 of 34 11 How do I place an international call from a Covad phone After getting a dial tone dial 9 011 the country code the number If you have problems connecting with a foreign number it s often due to a problem at the other country Before calling in a trouble on the international number make sure you can reach it from a non Covad phone Note also the international number you obtained may start with a zero but this initial zero may not be needed when dialing the number from your Covad phone A reliable international number to place a test call to verify your phone has international access is an IMAX cinema hot line number in London 9 011 44 207 902 1234 If this does not go through make sure your Calling Privileges are set to include International calls in the employee s Admin Settings 12 The Toshiba phones in our office behave differently Some phones display a sol
9. number for an employee 4 Can move an employee from one extension to another without rewiring 5 Some features aren t working for a newly created employee Why c Company Contacts 1 How many company favorites can add to the system 2 Adding a company name should use the first or last name field 3 What happens when change the name of a Contact with speed dial 4 How do set a speed dial number for a company favorite d Phone 1 Can an employee replace an assigned telephone template e Settings 1 How do provide an employee Remote click to call 2 Pressing the message button does not take me to my voice mailbox f Client Adapters Ports 1 Why does the ADMIN show 5 ports available on a 4 port digital adapter 2 Does the ADMIN Portal list adapter ports the same way as IP phone ports g Hunt Groups 1 My Find Me treatments don t work for calls sent from a Hunt group 2 Calls going through our Hunt or Agent Group lines are being dropped h Agent Groups 1 How do add representatives to an Agent Group 2 Can use Find Me to forward calls from the Agent Group final destination 3 How do change the extension associated with my Agent Group 4 Can a rep receive more than one Agent Group call at a time 5 Can set the Reps Agent Available light to come on automatically i Bridged Line Appearances 1 How many Bridged Line Appearances can build 2 When put my phone on DND calls into the main number go to v
10. rebuild making sure you assign to the phone needing the most appearances first Note there is no way to determine which was the first built station It could appear in the Line Appearance report in any order Thus you must delete all appearances and rebuild from scratch Top of Document 3 Telephone Usage 1 Can I use my analog business phone with the Covad System Yes you can use your analog business phone with Covad However since your telephone does not have an LCD display you can only use the codes or flash 21of 34 hook to access additional features on your analog phone and you cannot use the My Phone template to configure your analog phone 2 I was put on hold during a phone call Now I cannot use my second line to make a call or answer an incoming call Why If another party put you on hold you cannot press your second line key to answer an incoming call or to get dial tone To answer the new call or to get dial tone you must first disconnect the call on the first line by pressing the first line key and then you can press the second line key to answer the new call or to get dial tone 3 I was put on hold during a conference call Can I use my second line to make a call or answer an incoming call Only the owner of a conference call can put the conference on hold If the owner of the conference put you on hold you cannot press the second line key to get dial tone or to answer an incoming call You must first
11. Covad COYAD Frequently Asked Questions march 1 2004 1 Dashboard a b f g Accessing my Dashboard 1 What PC settings are needed for best results with the Dashboard 2 How can keep my dashboard from timing out 3 My Covad Quick Launch applet is not working How can fix it 4 How do change my password Settings 1 Can other people within my company view my home address 2 Why are feature buttons grayed out in My Phone tab 3 How many characters can appear in the Label field feature button Call Conditions Affected by the Dashboard 1 Why are incoming calls sent to another number than my extension 2 Why are some calls listed as Unavailable in my missed calls list 3 cannot transfer a call to an external line The system hangs up Why 4 Conference calls are dropped when hang up from the conference Why 5 don t like the caller to hear please hold while we locate your party when my FindMe setting is engaged Can remove this message Click to Call 1 Do include a prefix or area code when using the click to dial Contacts How many Favorites can have in my personal favorites list How can post a new contact on all dashboards within our company Why do see a different number for a contact on my display Name does not appear on my LCD when a listed contact calls Do need to enter a 9 and or 1 at the beginning of a Contact number How can send an email
12. Document D Click to Call 1 Do I need to include a prefix or area code when using the click to dial feature or Remote click to call to dial a number When you are entering a phone number in the Call Confirmation field you do not need to include an area code for local numbers Also do not include a prefix such as the number 1 for long distance calls or the number 9 for an outside line Click to call works with any phone supported by Covad Remote click to call works with any phone that can be dialed directly without going through a PBX extension Top of Document E Contacts 1 How many Favorites can I have in my personal favorites list You can have up to 20 personal favorites These names will appear in your LCD if your telephone is not an analog set through the Favorites menu option Please note the Favorites created by your company Office Administrator are available to speed dial only They will not appear in your telephone LCD Favorites menu 2 How can I post a new contact to all dashboards within our company Your company Administrator can post contacts in the Administration Portal Contacts entered at this level will appear automatically in every dashboard within the company 3 Why do I see a different number for a contact on my display even though the contact is calling from the number I entered in his profile 9 of 34 If a call goes through a PBX or key system the phone number of a caller may
13. Ge Cees m When any other person calls me FIND ME should List the designated rep s e e E mail address in the General 1 Conferencing then try me here tab of the virtual extension s record Change ia me heis the e mail address to T ae E gt Sha ndng x gt another rep whenever you Location Work Emai E re oe wish Advanced Settings 2 Mark the How to Reach Me selection to Find Me Standard 2 A IE tremor 3 When a call rolls through the virtual extension and nobody picks up the call an e mail A Mike Kerr You missed a call from Tricomi Karen calling fro Wed 10 9 2002 8 22 AM message is sent to the E shee ara URE e designated address The time ginea eee EE 20028 20 AM date and caller ID is displayed in the ii message This signals the operator to dial into the mailbox and check for messages You missed a call from Tricomi Karen calling from 3618 Subject Mike Kerr You missed a call at 10 9 02 6 21 AM The caller was Tricomi Karen from 3616 W An e mail alert will be delivered even if the caller did not leave a voicemail message 28 of 34 Using Covad Agent Group You can assign the Check in Check out feature button to your telephone This button toggles between your extension being part of the call center group so you can receive calls coming into the group or your extension is not part of the group and you cannot answe
14. N meeting F find past mtas get redirected in a defined from the Internal time window web site 4 How can guests log into a data conference I m hosting Guests can access the Meeting Place window at http conference Covad com The IP address is 64 2 21 195 See Application Note 8 in the HELP tab of your dashboard for more details about data conferencing 5 Pm having problems getting the MEET windows displayed Also the scroll bar in my Instant Messenger window is not available Your computer may not have the proper JAVA load Refer to Pages 4 and 5 of this FAQ document for the recommended PC and Java settings 6 Why does Internet Explorer crash DLL http3260 dll when I go into the Meet tab for a scheduled conference RealOne Player is causing a conflict Uninstall RealPlayer from your PC Top of Document 2 ADMIN Portal Office Administrator 13 of 34 A ADMIN Portal 1 How can I give ADMIN login access to another employee Click the Administration box in Web Capabilities on the Settings page of their profile ES Phone no Phone set inos Internet Access Web Capabilities Administration Access I Company Usage Call Logs M Dashboard Access M Meet scheduled Meeting Place conferencing I Soft Console I Wireless Dashboard 2 How do I change a user s password for dashboard access To change an existing dashboard password click the reset password link found on the Em
15. Pager with e mail as the notification option in your Find Me settings Set dashboard to FINDME You ll receive a notice even if the caller does not leave a voicemail message Call Log Contacts Settings FindMe MyProfile MyPhone My Options Update Phone Number Ei ero 767 6524 Work gt Home Numbers Primary Number Pager wiEmail m Home Email Publish Ou 2 ome I Pager T custom 2 T Home 1 T mobile T custom 1 I email FS SC When any other person calls me FIND ME should First call me here f am not found notify me here Pager w Email gt Advanced Settings Location 2 Via Voicemail configuration Below is a shortcut for SMS and paging services available through most major cellular and paging vendors The syntax is aaaxxxyyyy yourservice domain aaaooyyyy is the user phone number with no dashes or parenthesis Conferencing AllTell aaanxyyyy alltelmessage com Arch aaaoayyyy archwireless net ATT aaannyyyy mobile att net Blackberry aaanayyyy pagebb com Cingular aaancyyyy mobile mycingular net Nextel aaaoayyyy messaging nextel com Qwest aaanoyyyy aqwestmp com Skytel aaawayyyy skytel com Sprint aaanayyyy messaging sprintpes com US Cellular aaaooyyyy uscc textmsg com Verizon aaaoonyyy msg myvzw com OF try Verizon aaawayyyy vtext com Voicestream aaannyyyy voicestream net Find Me usi
16. ad s dashboard message center does synchronize the message content between your phone and dashboard however the telephone message waiting light is not synchronized To disable the light you must log into your mailbox from any phone 3 How long are messages stored Standard sized mailbox holds messages for 30 days To hold them longer simply forward the messages from your MESSAGES dashboard to your Outlook or save them to your computer See page three of the Messaging Training Guide in the HELP tab of your dashboard for the complete voicemail specifications list 4 P ve received a fax in my MESSAGES dashboard My computer wants to know which program to open it with Which do I choose to read these TIFF files Do not select Word Notepad or any other word processing program Use the Imaging program Kodak or Wang instead 5 Can I have a special holiday auto attendant greeting kick in automatically Yes we can program a holiday call box that will greet your callers with whatever message you want to record Our default holidays are 25 of 34 New Year s Day Martin Luther King s Day President s Day Good Friday Memorial Day Independence Day 4th of July Labor Day Columbus Day Veteran s Day Thanksgiving Christmas The holiday greeting kicks in at 6 00 P M on the business day immediately before the observed holiday and ends at 12 01 A M on the day following the observed holiday You ca
17. ad has not built this number in our voicemail system Top of Document 17of 34 F Client Adapter Ports 1 Why does the ADMIN show five ports available on my four port digital adapter The Phone Location drop down list in the ADMIN Portal always displays five ports for the 4 port digital adapter four digital ports and one analog port If you have a 4 port digital adapter installed make sure you know whether your adapter has been configured to support four digital ports or three digital ports and one analog port If your 4 port adapter has been configured to support four digital ports you should not assign an extension to the analog port a004 because this port is disabled Similarly if your adapter has been configured to support three digital ports and one analog port do not assign an extension to the fourth digital port d004 on that adapter 2 Does the ADMIN Portal list adapter ports in the same way it lists IP phone ports No IP phones only have one port and appear as port IPaddress For example d001 172 16 129 91 signifies that the port belongs to an IP phone All IP phones are assigned port d001 However adapter ports appear as port mgcpaddress For example 020 CA00899F signifies port 20 of adapter CA00899F Top of Document G Hunt Groups 1 My number is part of a Hunt group and I have Find Me or How to Reach Me set to forward my calls Why isn t this call treatment working Calls routed from a
18. ative is next in line for a call from the call center and his phone has two lines an incoming call center call is sent to the Representative s second line If the Representative s phone has only one line Agent Group changes the status of the Representative s extension to unavailable and forwards the call to the next available Representative If no other Representative is available the call is queued 30o0f 34 Call Destination The call is sent to the extension of the first available Representative The call is sent to the call center queue or to final destination The call is sent to final destination The call is forwarded to the extension of the next available Representative or to the call center queue if all Representatives are unavailable The call is sent to the extension of an available Representative or to the call center queue 6 A Representative is checked in the call center group activates the Do Not Disturb feature on his desk phone 7 The Representative receives a call directly to his extension while he is handling a call from the call center group 8 A number of calls are still in the call center queue when the last Representative checks himself out of the call center group 9 Representative is on line 1 handling a call center call Presses Agent Avail light to make himself available to take another call center call onto his call waiting line line 2 The status of the Represen
19. day auto attendant greeting kick in automatically 6 How does the Auto Attendant work 5 Everything You Wanted to Know How to guides 1 Telephone Templates assigning bridged line appearances speed dials and feature keys at the company level and by the employee 2 Creating a Message Alert Notice for a Virtual Extension 3 Agent Group ACD operations How it works call flow scenarios etc 4 Faxes into your Covad telephone number receive faxes directly to your telephone number View print save or forward image from your dashboard 5 Missed Call notification to your Mobile Phone or Pager 6 How does the Auto Attendant work 1 Dashboard 3 of 34 A The Dashboard Portal 1 What PC settings are needed for best results with the Covad dashboard o Microsoft Windows 2000 o With Service Pack 4 Microsoft Windows XP With Service Pack la ai General Security Privacy Content Connections Programs Advanced a Internet Explorer 6 0 or higher o With service pack 1 for IE Select a Web content zone to specify its security settings Local intranet Trusted sites Restricted sites Q Windows Media Player o Version 6 4 8 or 9 and this should be 2 Tite cone We oh the default player to listen to Visual a alia Voicemail that have the file extensions pro ge ove the slider to set the security level for this zone of wav gt Medium Safe browsing and still funct
20. disconnect the call on the first line by pressing the first line key and then you can press the second line key to get dial tone or answer an incoming call 4 I want to add a caller to a conference call I dial the number of the party but reach their voice mail How do I cancel the call and return to the conference If you call a party to add them to a conference call but you get connected to their voice mail instead you can cancel the call and return to the conference by pressing the soft key below CNCL on the LCD display If you have a Toshiba DKT series phone you can cancel the transfer or conference attempt while the phone is ringing by pressing the Cnf Trn key Analog phones do not allow you to cancel the call 5 How much time do I have to pick up a Parked call You must pick up a parked call within 120 seconds otherwise the call rings back to the station that originally parked the call 6 I cannot customize the buttons on my phone from the My Phone page Why You probably have an analog phone You can only customize the buttons on digital or IP phones using the My Phone page If you have an analog phone you must use the codes to access additional features on your phone 22 of 34 7 The Services and i buttons on my Cisco IP Phone do not work Why Covad does not support these feature buttons at this time 8 What is the DND key used for when an incoming call appears The DND key lets you send an incoming ca
21. either Assign a client adapter port to your main number even though it is not physically bound to a telephone This will fix the problem 3 I tried to bridge a new line onto a phone and got the following error message Error The following error occurred while processing this request Report the following stack trace to the system administrator com sylantro wmi model mdlFailure Invalid operation Number of occurrences of sdn exceeds number of occurrences of PDN 200f 34 You probably have already bridged 9 other numbers in your tenant and the system is telling you that you ve reached a ceiling Contact voipsupport covad com to have the ceiling increased 4 I can t get incoming calls into a BLA d number to ring on the second appearance Why are calls going straight to voicemail There is another phone hosting the same BLA number that only has one appearance of this BLA In this Line Appearance Report example below x0033 was the first station to have the 0038 BLA assigned Since this first built station only has one appearance no more than one call into 0038 can take place even though x0033 has three appearances No of Primary Line Location Appearances Primary Primary Public Bridge Bridge Public Extension Number Extension Number 0038 3126380038 0045 3126380045 d001 208 59 47 202 0038 3126380038 0033 3126380033 d001 208 59 47 196 To fix you must delete all BLA appearances from every station then
22. g up 2 Diverting a Fax Directly to Voice Mail If you receive faxes from known fax machines you can list those fax machine numbers in your contacts directory assigning them to your REFUSAL group Then whenever that fax machine calls your number the delivery will go straight to your mailbox without ringing your phone 1 Enter the fax machine as a CONTACT in your Covad dashboard 2 Inthe Add to Group field of the SETTINGS tab assign it to REFUSE LIST 3 Inthe SETTINGS FIND ME section of your dashboard assign the REFUSAL LIST group option to send them directly to voicemail 4 Set your How to reach me setting to FIND ME the REFUSE LIST screen is ignored if your setting is on Answer Calls Normally or Send Calls To Me At 3 Setting up your own Personal Fax Line Administrator can build it in the Admin portal a Build the new Personal Fax extension b Choose Broadcast only to other mailboxes as both VM Package and Feature type Administrator can click help button for complete table of options c Choose Reach Me option Send calls to voicemail in this new dashboard c Dial into the newly created Personal Fax voicemail box and record a greeting and create Distribution Group 01 entering the employee s primary VM number as the destination 4 Selecting the right TIFF viewer To Read the Fax image 1 Click the Messages tab in your dashboard 2 Click the Fax message you want to read e g Visual Fa
23. g because they do not have programmable keys Please refer to the User Guide How to Use the Service with your Analog Phone for details on using codes and programming code speed dials Top of Document C Call Conditions Affected by the Dashboard 1 Why are all my incoming calls sent to a different number than my extension If your desk phone does not ring and all your calls are sent to a different number you probably forgot to change your How to Reach Me or Find Me setting back to Normal Log into your dashboard and check your current availability setting in the upper right hand side under the How to Reach Me area Check the I will answer calls normally button to have all incoming calls routed to your desk phone Note clicking the normally link brings up a special settings 7 of 34 window allowing you to direct one destination to send calls to if you are on the telephone or do not answer a call Also this setting can be restored from a digital or Cisco IP phone but not from analog phones as there are no programmable keys by accessing the LCD menu selecting the Reach Me option and changing your setting to Desktop 2 Why are some calls listed as Unavailable in my missed calls list The name of the caller is only displayed if the caller has caller ID enabled and the ID is listed in your Contacts database with a name To quickly add an Unavailable name to your Contacts list simply click o
24. his is the only method available for non Toshiba units 2 Can I assign extension numbers that begin with the number 9 No You should not assign extension numbers that begin with the number 9 In addition do not include a prefix such as the number 1 for out of area Calls or the number 9 for an outside line 3 Once I set an extension number for an Employee or FAX machine can I later change this number Once you set the extension number this extension number cannot be changed You must delete the entry for the Employee or FAX machine and then re add it with the correct extension number 4 Can I move an employee from one extension to another without rewiring Yes If an employee needs a new extension for example when they are changing offices all you need to do is make sure the new extension is available not assigned to another employee and then click the Move Ext link next to the employee s name You can then assign the employee to a new port and then associate the new extension number with the employee s phone 5 I ve just created a new employee in the ADMIN portal but the MEET tab is not working Why 1Sof 34 After you create a new employee the phone number dashboard and voicemail box are all immediately activated except the MEET tab Covad receives a notification when the new employee is created and we will manually provision the MEET conferencing services within 24 hours Top of Document C Company Contacts
25. id green light other phones have a slow blink when you re talking on the line Why the difference The light behavior is driven by the client adapter size A phone tied to a four port client adapter will have a solid green light while talking on a line A phone tied to a 24 port adapter will interrupt the solid green light with a quick blink every two seconds 13 I am not able to transfer calls from my analog telephone Why The flash hook timer setting in the phone may be set for too long If you find your timer is set for 900 to 1200 milliseconds move it down to around 400 milliseconds Top of Document 4 Voice Mail 1 I tried to forward a voice mail to another employee however the system said that is not a valid mailbox number I know I entered the right extension What happened 24 of 34 You must enter the full ten digit mailbox number the four digit extension will not suffice Whenever you are in the Covad message center you must use the full 10 digit number when making or forwarding messages Tip you can build voicemail Distribution Groups allowing you to use two digit codes instead of ten You can also combine multiple extensions into one two digit group For more information on voicemail Distribution Groups see page two of the Messaging Training Guide in your dashboard 2 I went into my Covad dashboard and listened to and deleted all voice mails Why is my telephone message light still lit Cov
26. ional Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded a Internet Security set to Medium Siae Appropriate for mast niama stez o tiff viewer for Faxes in your Covad E E Dashboard Cancel av o Imaging is the recommended default program for Windows 2000 ME and 98 users when viewing Covad faxes These files have the extension of tifP o Windows Picture and Fax Viewer is the recommended default program for Windows XP users when viewing Covad Faxes These files have the extension of tiff Note this program will not work unless the service pack for Windows XP has been installed o Note If you use Windows Picture and Fax Viewer in Windows XP you may experience the following problems a When you open a multiple page Tagged Image File Format TIFF file only the first page is displayed correctly The rest of the pages display as black squares a When you open a TIFF image the image appears faded and it is unreadable If you use Windows 2000 Kodak Image Viewer you can view these files as expected Additionally if you convert these TIFF files to a different compression format by using Windows 2000 Kodak Image Viewer and then view these files using Windows Picture and Fax Viewer you can view the files as expected Go to http support microsoft com default aspx scid kb en us 329270 for more information 4 of 34 a nternet Java Settings
27. ked in and on the final destination number In addition all calls to the Agent Group take precedence over other incoming calls to a representative s phone The following examples illustrate how Agent Group handles different calling situations e Ifa representative checks into the Agent Group with their Find Me treatments set to forward calls to other numbers Agent Group ignores these call treatments and rings the representative s phone until reaching the time out period Agent Group then forwards the call to the final destination number e Ifa representative is busy handling a call that came from Agent Group and the representative receives another incoming call not from Agent Group the second incoming call is handled in accordance with the user s Find Me settings e Ifthe final destination number uses Find Me to forward calls to another number like a cell phone Agent Group ignores this call treatment and continues ringing the final destination number until the call is picked up by voice mail or by a representative 3 How do I change the extension associated with my Agent Group You can change the information associated with your Agent Group at any time from the Services page In the Applications tab click Agent Group to open the window Then click the name of the group to edit the 19o0f 34 information The Agent Group page opens Edit the information and when you are finished click Save 4 Can a rep receive more than one Agent
28. list l6of 34 All of the speed dial key sequences start with an asterisk To place a call to this contact s primary number users press the speed dial key sequence on their telephone Top of Document D Phone 1 Can an employee replace the telephone template that I assign to them No Once you assign a telephone template to an employee they cannot override that template from their Dashboard Only someone logged into the ADMIN Portal can change an employee s telephone template The employee is also not allowed to remove any extension you assigned to his template They can however add or change a speed dial or feature button from their dashboard unless you lock that key when building the template from the ADMIN portal Top of Document E Settings 1 How do I provide an employee with the Remote click to call feature To provide an employee with the Remote click to call feature click the employee s name on the Employees page go to the Settings tab and then set the Enable Remote Click to Call parameter to Yes 2 I press the message button from a telephone and it does not take me to the voice mailbox a Ifyou hear absolutely nothing that means the station s Settings in ADMIN reflect no in the voicemail field and or the phone number is blank in the voicemail telephone number field b Ifyou hear welcome to the message center it means the station s ADMIN settings are built for voicemail but Cov
29. ll directly to your voice mail if you do not want to answer the phone To send an incoming call directly to your voice mail simply press the DND button when your phone is ringing 9 The call waiting tone is too loud and intrusive Can it be disabled Yes In the ADMIN employee profile go to the Phone tab and change the Call Waiting Tone setting for your Primary Extension to No To disable the waiting tone on a Bridged Line Appearance from the same Phone tab click the View User Faceplate Edit BLA button select the BLA extension to edit and mark the appropriate waiting tone option 10 When I dial zero and ask for assistance making an international call the operator asks me what Long Distance Company I would like to be directed to What do I do First of all there are actually two different dialing sequences to reach an operator 9 0 will connect you to a Local operator 9 00 will connect you to a Long Distance operator Only Long Distance operators are able to assist with calls outside your local service area Secondly there are 4 ways that a call can typically be billed 1 Sent Paid bills the call to telephone number that you are calling from 2 Collect bills call to the telephone number that you are calling to 3 Credit Card or Calling Card bills the call to your credit card or to a calling card provided by a Long Distance carrier 4 Third Party bills the call to a third party telephone usually someone
30. lls to Voicemail in the IL extension s dashboard For the greeting to play after phones have rung Back End mark Answer Calls Normally or FindMe in the dashboard Call rings reception desk for 16 seconds longer if you wish i i Whereas a Voicemailbox can be entirely built Assign 4567 as Bridged Line recorded and maintained by you an Auto Attendant Appearances to other phones if Callbox must be built and edited by Covad You you want them also to ring simultaneously however have the option to record announcements If no answer calls roll to voicemail for which veges Time of Day and Holiday schedules can be invoked 925 123 4567 is built as an Auto Attendant will kick in only after the call rolls to voicemail IL Covad labor is required to build the attendant and Auto Attendant Callbox 925 123 4567 assist with the recording Fees are assessed GREETING Key command options from the menu can direct a caller three ways 1 send callers to the extension the phone will ring 2 send callers directly to voicemail box 3 send to another callbox offering further choices Thank you for calling The Jenkins Company If i you know your party s 4 digit extension please enter it now note an extension that is not the same i as the 10 digit DID cannot be reached this way MENU For dial by last name employee directory press 1 i 1 sends caller to dial by name directory T
31. loop several phone numbers together for a quick conference call However I get a A Fail to create a conference room Error code 432 EEE M the following error message ee ard f Contacts Click to call 3 ee d 9258551710 G The way we have clear this is to remove the number from the first entry in demand conferencing then log off the dashboard When you log back on it 12of 34 should default to the dashboard s phone number and demand conference will start working again 3 Pm trying to host a data conference I cannot however share my applications as the window choice share desktop etc does not display The firewall in front of your computer is blocking access You need to open up TCP ports 80 443 1627 and 1503 Internet Internal TCP 80 HTTP TCP 443 SSL TCP 1627 Web Confy TCP 1503 NetMeeting gt TCP 80 HTTP End User TCP 443 SSL TCP 1627 Web Conf TCP 1503 NetMeetingy _ Exchange or External i Domino Server al Ste 5 es as ee er 4 S 3 Ei Internal bs i i Site EA m MeetingPlace for Outlook Notes TCP 5003 TCP 5005 End User i gt Opening ports TCP 1503 is MeetingPlace Web aptional and TCP MeetingPlace server i i TCP 5003 1627 is strongly External Site Internal Site Internal users TCP 5005 recommended attend schedule amp attending an pages can attend pages external meeting LA
32. message to a contact from my Dashboard How do display the home phone or cell instead of the work number How do enter an international number for a contact How do enter a company extension number for a contact 10 deleted a contact from a group Now can t find the contact Why 11 Contacts marked in Refusal List are still coming through to my phone Find Me 1 Lenabled Find Me but it is not working 2 The mb link is not bringing up my mobile phone number 3 enabled Find Me but don t receive any calls Why 4 Caller rolls into my voice mail instead of into the auto attendant greeting Conferencing 1 When click on the Meet tab get a general error message 2 Error message when using Demand Conferencing window 3 I m hosting a data conference however can t share my applications 4 What is the URL and IP address for guests to log into data conference 5 Am having trouble getting the MEET window to load 6 Why does Internet Explorer crash in the Meet tab OONODAABRWN 1 of 34 2 ADMIN Portal a The ADMIN Portal 1 How can give ADMIN login access to another employee 2 How do change a user s password for dashboard access 3 How can become more familiar with the ADMIN management portal 4 How can set up Account Codes b Employees 1 How do assign an extension number to a telephone 2 Can assign extension numbers that begin with the number 9 3 Can change an extension
33. n delete any of these days your company may not observe Top of Document 26of 34 Telephone Templates Building and editing is done via three easy steps Step 1 Build a common template to be used company wide SERVICES Customize your company s options A From the ADMIN portal select Services Options Edit Templates Phone Templates Make Changes Billing Codes B Build a new common template or edit an existing one C Assign speed dials or features to any key Note Bridged Line Appearances BLA cannot be pre assigned to a common template They must be individually built on each employee s template see step 2 C Do Not Distur Template Sales Group Toshiba 10 key z iiil ooog tl ooog A O Assign a feature to this key Feature Call Pickup Unassigned Rep Chk In Out Call Park Call Pickup Extension Do Not Distur 2 gt nin a jN m a tiooga i Note Check the Lock Key box if you want to prevent the user from tampering with this key A locked key field will have a gray background Step 2 Assign a template to employee s phone Use Template GENERIC A In the ADMIN portal Phone Location Employee Phone tab select a template from the drop down list and click Assign Template Call waiting tone Toshiba 10Key for primary digital B Yes x re
34. n instantly or within 1 to 60 minutes The LED next to your Agent Avail button remains lit until the next call from the call center queue is sent to your phone Note if you do not answer an ACD call after three consecutive attempts the Agent Available light will temporary turn itself off as it assumes you are away from your desk You need to manually press the Agent Available button to re engage the light 4 Ifyou are currently unavailable to take calls from the call center group you can press the Agent Avail to make your extension temporarily unavailable The LED next to your Agent Avail button is no longer lit The Agent Avail button lets you remain part of an Agent group but stops calls from coming to you as long as you specify that you are unavailable Be sure to toggle the Agent Avail button properly when you do not want to answer queued calls Both Check in and Agent Available lights must be lit red for ACD calls to be sent to your telephone lable Mo L Check in es 29 of 34 Agent Group Behavior This table describes Agent Group behavior and call destinations in different call situations Event 1 A call comes into the call center group and one or more Representatives are checked in and are available to take the call 2 A call comes into the call center group and one or more Representatives are checked in but all Representatives are unavailable 3 A call comes into the call center group and no Rep
35. n the Unavailable link to bring up the Add New Contact window and enter the name and contact information of this person 3 I cannot transfer a call to an external line I can t even forward a caller to another employee s dashboard The system hangs up Why Your system setting may be marked to not allow you to transfer calls externally Contact your company s Office Administrator who can through the ADMIN portal enable you to transfer calls externally 4 I transferred a call to a non Covad number and the connection was dropped Why If you establish a three way conference call with two non Covad numbers then hang up from the call the two outside parties will lose their conference connection To avoid this you can connect the two outside users a couple of ways 1 transfer the call blind i e press the TRNS key enter 9 and the telephone number then hang up immediately before they answer or 2 Use the conference option to talk with the third party After confirming he wants to take the call press the TRNS key again to send the call directly to him 5 I don t like the caller to hear please hold while we locate your party when my FindMe setting is engaged Can I remove this message 8 of 34 Yes Instead of using Find Me mark your Reach Me setting to Answer calls normally Click the normally link and input the ten digit number you want calls to roll to if you don t answer your Covad station Top of
36. new password again in the Confirm Password field Passwords can be any combination of letters and numbers and are case sensitive Six to thirty characters are required The word password will not be accepted If you forgot your password please contact your company Office Administrator who can reset a new password for you through the ADMIN portal There is no way for the Office Administrator to look up your current password Top of Document 6 of 34 B Settings 1 Can other people within my company view my home address various telephone numbers and or e mail address listed in My Profile You chose whether or not to publish this information If you want this information to be seen by other dashboards within your company a check the Publish Home address check box in the Settings My Profile Home Address tab b check the applicable Telephone no e mail check box in the Settings My Profile Phone No tab 2 Why are some of the feature buttons grayed out in My Phone Settings tab The grayed out feature buttons on the Settings page are pre assigned and locked by your Office Administrator For example your Office Administrator generally locks your primary extension keys 3 How many characters can I enter in the Label field to appear on my telephone button y Toshiba sets will show up to 13 characters Y Cisco sets will show up to 16 characters v Analog sets do not support Dashboard programmin
37. ng this EAk Standard 7 SAVE CHANGES Messenger Messenger User Help GoBeam Desktop Support lt Online gt Doug Olson lt Away gt Georgina Martinez lt Online gt Henry Park lt Online gt Jeff Barclay lt Online gt Joseph Malinao lt Online gt Julie Leo lt Online gt Lary Stanfel lt Online gt Lisa Graham lt Online gt Mark Ballesteros lt Online gt Mark Hamilton lt Online gt Shawn Vandergriff lt Online gt Susan Penevolpe lt Online gt Thomas Ballos lt Online gt Tim Gaines lt Online gt a The 10 digit mobile SMS telephone number can be hard coded into your voicemail box When a caller leaves a voicemail message and marks the call URGENT a signal is sent to your mobile device for notification b Ifyou want all voicemails to trigger a page notice without the caller having to mark it URGENT the mailbox feature set can be changed to FCOS 52 c To add the 10 digit mobile number or change the feature set of your mailbox d contact Covad at voipsupport covad com 33 of 34 Auto Attendant A 10 digit number built in our voicemail switch to give the caller recorded options is known as an Auto Attendant Callbox The Voicemail field must be marked YES in extension s SETTINGS tab in the Administration portal to activate the Callbox Example of Back End Auto Attendant Inbound call to main number 925 123 4567 If you want the greeting to kick in immediately Front End mark Send Ca
38. o confirm an order press 2 E 2 sends caller to 925 123 3456 Bob Smith in customer service To reach our technical department press 3 3 sends caller to 925 123 6789 Agent Group a k a ACD For an operator press 0 or stay on the line 0 sends caller to 925 123 9000 Receptionist For company information press 4 or visit our gt 4 sends caller to Callbox 4 Greeting l l website at www jenkinscompany com i Jenkins is the leader in plasma products i i 1 1 l I To hear this menu again press the key Menu Deets Se eet be ee eee Sean For Gas Plasma info press 1 i I I For Metal Plasma info press 2 SCHEDULE Yes Mon Fri starting at 0730am Callbox 925 123 4567 is active Mon Fri starting at 0400pm Callbox 1 is engaged Saat aa ta a am ge as Nema rece an ne a E d A eras cal Callbox 1 After Hours message GREETING Thank you for calling The Jenkins Company If you know your party s 4 digit extension please enter it now MENU You have reached us after hours Our normal office hours are Monday through Friday 7 30am to 4pm Pacific Time For a dial by last name directory press 1 For company information press 4 or visit out website at www jenkinscompany com To leave a message in the general mailbox please stay on the line ar ce Sats cy ae eae cea eas eae ae a a aac a a ee ee EE eee
39. oice mail 3 get a system error message when trying to bridge a new extension 4 can t get incoming calls into a BLA d number to ring on the second appearance Why are calls going straight to voicemail 3 Telephone usage 1 Can use my analog business phone with Covad 2 of 34 Lwas put on hold during a phone call Now cannot use my second line Why Lwas put on hold during a conference call Can use my second line How do cancel a conference connection when reach a voicemail box How much time do have to pick up a Parked call L cannot customize the buttons on my phone from the My Phone page Why The Services and i buttons on my Cisco IP Phone do not work Why What is the DND key used for when an incoming call appears The call waiting tone is too loud and intrusive Can it be disabled 10 An International operator asks me what LD company would want to use 11 How do place an International call from a Covad phone 12 Some phones display a solid green light others have a slow blink 13 am not able to transfer calls from my analog telephone Why OONDOA KRW PD 4 Voice Mail Auto Attendant 1 Forwarding a voice mail hear that is not a valid mailbox number 2 My phone message light is still lit after deleted messages via the dashboard 3 How long are messages stored 4 Which program do use to read TIFF files found in my MESSAGES 5 Can have a special holi
40. ployee tab The system brings up a default password you can simply paste over it with the password you really want Click yes if you want the new password e mailed to the employee if his e mail is listed in his record Note for security reasons the working password will not be displayed in the employee s ADMIN profile 3 How can I become more familiar with the ADMIN management portal Access the HELP button from the ADMINSTRATION portal 4 How can I set up Account Codes to track phone calls to specific projects Covad can add the Account Code fields to your tenant for a one time fee of 50 and a monthly fee of 50 Send your request to provisioning Covad com See application note 18 for further details Top of Document B Employees 1 How do I assign an extension number to a telephone 14of 34 There are two ways to bind an extension the last four numbers of the 10 digit telephone number to a telephone Toshiba Cisco or Polycom a By physically going to each telephone going off hook and entering 15 characters 5 1 4 digit Registration Code 4 digit Registration Password 4 digit extension Note to unbind a number enter 0000 as the extension You can find the Registration Code and Password in the on line Order Processing System Contact voipsupport covad com if you don t have access b By assigning a Phone Location from the ADMIN Click the Phone tab from the Edit Employee window T
41. r calls coming into the call center group A call center group queues and presents incoming calls to a group of agents The Rep Check in Check out button lets you make yourself available to answer calls coming into the call center group When you add the Check in Check out feature from your dashboard two feature buttons on your telephone are assigned e The first button is the Rep Check in Check out button e The second button is an Agent Avail button Use the Rep Check in Check out and the Agent Avail button as follows p Press the Rep Check in Check out button to log into the Agent group 2 After you have checked yourself into the Agent group the LED next to your Agent Avail button is lit indicating that you are available to receive calls from the call center group As soon as you take a call from the call center group the LED is no longer lit indicating that your extension is unavailable for calls from the call center group If you want to receive a second call center call on your call waiting line turn the Agent Avail light back on while on the phone with the first caller 3 Press the Agent Avail to make your extension available for calls from the call center group after you have finished answering a call Or to make your Agent Avail light come on automatically after hanging up program the enable auto available command in your Covad dashboard under Settings My Options You can program the Agent Avail light to come back o
42. resentative is checked in 4 A call comes into the call center group and Representative s are checked in However the first available Representative is not at his desk to take the call 5 A Representative is checked into the call center group and available to take a call He first receives a direct call to his extension and then receives a call from the call center group while he is still talking to the first caller Agent Group Behavior Agent Group routes the call to the first available Representative If no Representative is available Agent Group places the call in the call center queue As soon as a Representative becomes available the call is sent to the Representative s extension If no Representative becomes available within the time limit for queuing a call Agent Group forwards the call to the specified final destination after the time limit for queuing a call is exceeded Agent Group forwards the call directly to final destination Agent Group sends the call to the first available Representative If the Representative does not answer his phone Agent Group changes the status of the Representative s extension to unavailable and forwards the call to the next available Representative If all other Representatives are unavailable the call is queued Since the first call did not go through the call center group it is not affected by Agent Group and the Representative is still available If the Represent
43. scape 7 2 on OS 10 2 however manual configuration will be required to associate wav file player with playback of Visual Voice Mail messages 5 of 34 2 How can I keep my dashboard from timing out 1 Select Remember Me on the main dashboard or on the log in page A cookie that contains your login id and password it is encrypted is saved on your computer If timeout does happen the application automatically uses the login id and password stored in the cookie and tries to re login you 2 If you don t select Remember Me for various reasons but as long as the main dashboard is open the one that shows call logs etc the timeout should never happen This is because the Messages Unread Total on the dashboard automatically updates itself every 5 minutes 3 My Covad Quick Launch applet is not working How can I fix it You probably have an old version of the Quick Launch program that is incompatible with the newer operating system you are using XP for example This is usually fixed by uninstalling the quick launch program and then download and re install Quick Launch again from the dashboard See Application Note 5 in your HELP tab for instructions 4 How do I change my password Change your password by clicking on the Security tab on the Settings My Profile tab in your dashboard Enter your current password in the Current Password field Enter your new password in the NEW Password field then enter your
44. shibateOisey extension View User Facep Note This phone template may have been changed by the user To ovenwrite the original default template and the user s edits select a new template and click Assign New Template SOUNDPOINT IPS00 d003 san Ramon Sunnyvale Standard Se i Note The listed template will always display GENERIC in the Use template window even Assign Template though a custom template is really assigned Michael Reid 3678 Employee Name Extension Assign a second extension to this B Mark if you want Call waiting tone on the primary extension Note The number of extensions a BLA number can appear on this template cannot be greater than the number of appearances C Click View User Faceplate Edit BLA tab to assign a Bridged Line Appearance BLA to this station Choose the appropriate Call waiting tone option as well found on its primary station Step 3 Employee customization From the Dashboard Settings My Phone the employee can edit his own template by assigning Speed dials Enter the full 10 digit number for an outside line Do not preface with 9 or 1 No need to enter or Feature keys Employees cannot assign BLA lines from this window Also a Phone Location must be assigned before BLA extension can be built key Sales Hotline Label Extension fee Please select alerting method Ring No call waiting
45. tative is changed to unavailable for all calls including calls from the call center group Since the second call did not go through the call center it is not affected by Agent Group Agent Group forwards all remaining calls in the call center queue to the final destination Agent Group forwards next incoming call to line two of the Representative if that Representative is next in line to receive calls 3 lof 34 The call is forwarded to the Representative s voice mailbox if he has one or the caller will hear a busy signal if there is no voicemail box assigned The call is sent to the extension of the Representative If the Representative has a second line the direct call comes in on the second line If the Representative has only one line the second caller either hears a busy signal or is forwarded to the Representative s voice mailbox if he has one The call is forwarded to final destination Call is sent to the Representative s call waiting line line 2 Faxes into your Covad telephone number 1 Answering a live incoming fax When you pick up an incoming call and it s a fax machine calling you can transfer the call into your voicemail faxmail box without interruption if you hang up immediately the fax will terminate When you hear the fax tone confirming it s a fax machine press the TRANSFER button 2 Then press 90 the four digit extension you want the fax delivered to Then han
46. tone C Call waiting tone C Lamp Only Settings Find Me My Profile My Phone My Options Personalize your Toshiba 10Key phone Assign a Speed Dial to this key Label Home 9253456789 oD ce Assign a feature to this key Unassigned x Assign Em Delete the assignment for this key c Y canca Phone Unassigned gt Unassiqned Do Not Disturb Feature Do Not Distur Call Pickup qRep Chk In Out Call Park Call Pickup Creating a Message Alert Notice for a Virtual Extension A Virtual Extension is a Covad telephone number that is not bound to a physical telephone set Two common examples are Aremote employee salesperson who works from his home or is always on the road A department hot line The extension is burned into various employee phones who work in that department allowing any of them to pick up a call into that group If a voicemail box has been assigned to the virtual extension there is no message waiting light on any phone to signal if a voicemail is waiting The company can however create an e mail alert notice instead 1 Create a Find Me Detach Control Page Microsoft Internet Explorer provided by Covad Standard template for the virtual extension and select Call Log Contacts Settings Find Me MyProfile MyPhone My Options Work Email in the Zf I am edit S mM EE EE EEN not found notify me here Family Refuse List All Others bok aA co
47. x Voicemail For mbox 9253143 3 Click the Open link at the bottom to view the attachment CI 2 4 Read the file from it s current location ey ate ore you want to use to open m image tif 5 If reading a fax for the first time select the Imaging program to IF the program is not in the lst cick Osher read the tiff f file In older computers it may be labeled Kodak iid dl e or Wang Imaging XP computers will use Microsoft fax viewer y Feia a me F nstant lessenger eFax Messenger Plus ER Imaging Preview P install Tool application xl 5 Changing the default TIFF viewer on your PC Se o I Always use this program to open these files If your computer is reading the tiff file with another program besides y p 8 prog E EER Imaging you may not be able to view the image To change the default viewing program 1 From your desktop click Start Settings Control panel 2 Click Tools then Folder Options then click on tab File Types Highlight the TIF Image Document type from your list Click the Opens with Change button and select the Imaging program Be sure and check the Always use this program to open these files box 320f 34 Missed Call notification to your Mobile Phone or Pager There are two ways to program missed call short message notification delivered to your mobile device 1 Via Dashboard configuration a Enter your mobile s e mail address in the Phone No tab of your dashboard Profile b Mark
48. your company Office Administrator to add the e mail address in the ADMIN portal 7 How do I display the home phone or cell phone number instead of the work number of a contact in the contacts list The work number is the default setting for the primary number This setting is permanent for all company contacts You can change the default setting for the primary number for your personal contacts by clicking the Settings tab on the Personal Contacts page and selecting a different number from the dropdown list in the Primary number field A quick way to view all published numbers for a contact is 23 Avilla Matous as 825 217 2995 0 925 943 4925 H to click on the People Connector icon ee Z8 925 548 2730 M Barrow C l rE 8 How do I enter an international number for a contact 10o0f 34 You must enter the complete international number for that contact including international access code and country code For example a number for the United Kingdom is entered as 011448700102030 011 is the international access code and 44 is the U K country code 9 How do I enter a company extension number for a contact You can enter a valid company extension as a 4 digit number However the extension number cannot start with a 9 10 I deleted a contact from a group Now I can t find the contact anywhere You may have used the Delete button on your Personal Contacts page instead of the Settings tab to remove the
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