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StorageTek SL500 Modular Library System

1. comm status UserID service 9 Library 129 80 96 239 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5 Select the highlighted tabs to see the contents of each module in the rack Streamline Library Console Tools Help System Detail Library 1 0 0 0 Lo cap Folder 1 0 0 0 car 0 1 0 8 9 Drive Folder 1 0 0 0 Drive 0 1 2 9 2 Robot Folder 1 0 0 0 Roboto 1 0 0 Apply Refresh Library Pues General Library Controller Module Information LM R C Address Description 11 1 0 0 Base drive CAP 1 2 0 0 BU drive CAP last lt gt STORAGETEK As you select different components and tabs the information changes comm status UserID service 9 Library 129 80 96 239 6 If you are finished and do not want to generate and save any reports select Tools gt Log Off 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only Chapter 1 25 Generating and Saving Reports The reports from StorageTek Library Console provide static information on the library and the associated devices for example tape drives and CAPs events and cartridges Permanent reports are useful when you can quickly select an existing report template to generate relevant data to view e mail p
2. E State Completed Moves 0 Number of sequences running 0 E STORAGETEK comm status UserID service Library 129 80 96 239 96153 Revision NA Chapter3 69 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Select the appropriate mode and target addresses Hatten RRS len dl Tools Help Diagnostics Save Restore Reboot Library 1 0 0 0 SY E UR DiagMove i Load Activate Code RcvrMove Robot Folder 1 0 0 0 mear SANS E x Enter TARGET address range All slots within this range will be accessed according to the Access Order specified in the last dialog box Selection Mode AI amp Storage Slots Drive Drive amp Storage Slots Cap Reserved Slots Minimum Address Maximum Address Library 0 Library b ig Modul 2 Module b I Add Rid E zl sa Row T Open Column 7 v Column v sitet Remove Copy State Completed Moves 0 Number of sequences running O lt gt STORAGETEK commstatus UserID service Library 129 80 96 23 5 Select Next to proceed further or Previous to modify the target address range 70 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6 Select the appropriate mode and source addresses Tool
3. 4 Issue drive addr getconfig 5 Check for port enabled from getconfig results m If the condition persists and the cable is Fibre move the cable to Port B and check for port enabled as above m If the condition persists and the cable is Fibre try another switch port and check for port enabled as above m If the condition persists and the cable is SCSI try another cable and check for port enabled as above 6 If the condition persists replace the tape drive Note Reset time for tape drives may be longer than 10 seconds for a fully populated library 20 seconds 6449 TTI RESULT IBM DRIVE POST PROCESSING The IBM LTO Drive is in POST Processing Suspect FRU List none Isolation Procedure No action required informational only 6452 TTI RESULT IBM UNLOAD RETRY WARNING An IBM drive unload failed but the retry succeeded Suspect FRU List none Isolation Procedure No action required informational only 96153 Revision NA Chapter 13 191 Oracle Confidential Internal and Authorized Service Partner Use Only 6453 TTI RESULT CLEANING CARTRIDGE EXPIRED Load failed due to expired cleaning cartridge Suspect FRU List cleaning cartridge Isolation Procedure 1 Replace the cleaning cartridge 2 Retry the tape drive cleaning 192 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 1 4 Se
4. Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state 4 If the command fails replace the tape drive 96153 Revision NA Chapter 13 183 Oracle Confidential Internal and Authorized Service Partner Use Only 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6431 TTI RESULT IBM LTO FIBRE NO LIGHT DETECTED The IBM LTO Drive reported NO LIGHT DETECTED on the FIBRE PORT Fibre cable might not be connected Suspect FRU List 1 tape drive 2 cable 3 switch port Isolation Procedure 1 Re seat the cable if the problem persists continue 2 Try other port if the problem persists continue 3 Try a different switch port if the problem persists replace the tape drive 6432 TTI RESULT IBM LTO FIBRE AL PA CONFLICT The IBM LTO Drive reported an AL PA conflict Two ports have the same AL PA Suspect FRU List 1 configuration 2 tape drive Isolation Procedure 1 Try a different loop id if the problem persists continue 2 Set to soft ID if the problem persists replace the tape drive 6433 TTI RESULT INCORRECT SEQUENCE NUMBER The Response Sequence Number Does Not Match the Request Sequence Number Suspect FRU List software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on
5. The weights of the modular versions differ slightly The base module always must be installed above the expansion modules even though it is heavy However if not all five modules are installed the modules can be placed lower in the rack for safety and stability reasons See the following caution m Al colocar otros equipos en el bastidor considere tambi n el peso total de la biblioteca Para evitar un desequilibrio de la carga en la medida de lo posible coloque los equipos m s pesados abajo y los m s ligeros arriba De lo contrario el bastidor podr a desestabilizarse y caerse m Al mover una biblioteca que tenga equipos instalados en el bastidor adopte las precauciones adecuadas El peso de algunos equipos del bastidor pueden modificar la altura del centro de gravedad de la biblioteca Esta situaci n puede provocar que la biblioteca se vuelque durante un traslado m Si desconecta la alimentaci n el ctrica de la biblioteca accionando el interruptor de encendido de sta el equipo instalado en el bastidor seguir conectado a la alimentaci n el ctrica m Aseg rese de que cualquier equipo instalado dentro del bastidor disponga de la ventilaci n adecuada La temperatura ambiente en el interior del bastidor no debe ser superior a la temperatura de servicio recomendada Para la refrigeraci n de la base deben tomarse en consideraci n tanto la disipaci n el ctrica dentro del espacio del bastidor como las condiciones ambienta
6. 4 Slip on an ESD wrist strap Make sure that the strap is comfortable and makes contact with the entire circumference of your wrist 5 Snap one end of the coil cord to the wrist band Access the Equipment 1 Carefully open the doors to the equipment or remove the covers from the equipment Do not touch any internal components Caution Potential damage to equipment Be sure that you are properly grounded before you touch any internal components 2 Attach the free end of the coil cord to the most appropriate place a If you are working on components from a small piece of equipment attach the free end of the coil cord to the grounding kit work surface In addition be sure that you touch an unpainted metal surface on the equipment before you touch an internal component xxvi SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only b If you are working on components from a large piece of equipment attach the free end of the coil cord to a grounding jack or to an unpainted metal surface inside the equipment Replace Components 1 Remove the defective component and place it on the work surface 2 Remove the replacement component from its ESD protective package and install the component in the equipment 3 Place the defective component in the ESD protective package Clean Up 1 Disconnect the ground cords from the equipment
7. All Drives Test Failed One Or More Drives Occupied Suspect FRU List None Isolation Procedure No action required The diagnostic passed but is indicating that one or more of the drives contain a cartridge and cannot participate in the test 110 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 8 Diagnostic Errors This chapter describes how to use the diagnostic test error result codes to isolate problems Any diagnostic test failure will leave the library in the maintenance mode Only a successful diagnostic test completion from any diagnostic test will clear the maintenance mode library state 3500 DIAGNOSTIC_FAILED Unexpected error Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Rerun the diagnostic tests m If the diagnostic tests fail as before reboot the library m If the diagnostic tests pass a transient error condition exists 35012 DIAGNOSTIC ODS INVALID INSTANTIATION Diagnostic InProgress object invalid Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Rerun the diagnostic tests m If the diagnostic tests fail as before reboot the library m If the diagnostic tests pass a transient error condition exists 96153 Revision NA 111 Oracle Confidential Internal and Authorized Service Partner Use Only 35022DIAGNOSTIC
8. No Robot gets the cartridge and puts it in an empty location in the pool address range Robot returns the cartridge in its original location in the target address range Is move count complete 2 Yes No Robot visits the next sequential location in the target address range 66 SL500 Diagnostic Troubleshooting Guide May 2010 Robot visits the empty location it accessed in the target address range and puts the cartridge in that target address Robot gets the cartridge and returns the cartridge to its original location in pool address range End L203_866 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Random Access Order In a random access order the robot randomly picks a location in the target address range to get a cartridge The robot might also move to the same location in the target address range multiple times to get a cartridge The tool ends this random access routine after the requested number of moves is complete Random Access Order Robot visits a random location in the targetaddress range Robot visits the empty location it accessed in the target address range and puts the cartridge inthat target address Is this location Empty Robot visits a full location in the pool address range and gets a cartridge Robot gets the Robot gets the cartridge cartridge and returns and puts it in a
9. Warning Possible Physical Injury Danger d lectrocution Avant de mesurer la tension de secteur l tape suivante prendre les mesures de s curit requises Warning Possible Physical Injury Peligro de electrocuci n Al realizar la medici n de la tensi n de la l nea procedimiento que se describe a continuaci n adopte las medidas de seguridad necesarias gt gt gt gt 9 Switch your volt ohmmeter to AC volts and measure Yes Go to Step 10 the line voltage at the cable Nominal voltage for North America is 100 120 VAC Nominal voltage for international is 200 240 VAC Is the line voltage correct No Notify the customer 10 Plug the cable into the power supply Does the Yes Replace the power supply breaker still trip 96153 Revision NA Chapter1 3 Oracle Confidential Internal and Authorized Service Partner Use Only TIP 2000 Library SCSI Interface Use this TIP if the client system does not recognize the library Before you start make sure that the SCSI cables are the correct type and length for your operation Symptom Explanation Conditions That Could Cause This Symptom The library cannot be accessed by the client system m System not working or incorrectly configured m Incorrect library configuration m Loose or incorrect cable connection at the system or at the library m Defective RLC card 1 Have the customer quiesce the library and tape drive
10. 3333 IFM DRIVE GET CONFIG FAILED Get Drive Configuration Failed Suspect FRU List 1 tape drive 2 firmware Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx xxis the tape drive id m trace tti dbg xx xxis the tape drive id Issue drive addr state If the drive state command fails issue drive addr reset Once reset issue drive addr state a o N If the drive state command fails pull the tape drive out and put it back into the library eo Issue drive addr state 7 If the command fails replace the tape drive 3334 IFM INCOMPATIBLE CART FOR DRIVE Source cartridge is incompatible with destination drive Suspect FRU List None Isolation Procedure Verify cartridge and tape drive type 3335 IFM DRIVE CLEANING This drive is currently executing a drive clean Suspect FRU List None Isolation Procedure Wait for the cleaning to complete and retry the operation 108 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3336 IFM INCOMPATIBLE CART FOR MOVE Cartridge move is restricted for this cartridge type Suspect FRU List None Isolation Procedure 1 Check the cartridge type 2 If the type is correct for the desired move collect traces and escalate 3 If the type is not correct use a different cartridge 3337ZIFM NO COMPATIBLE CLEAN CARTRIDGE
11. 3505 DIAGNOSTIC THREAD CREATION FAILED Diagnostic thread creation failed Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3506 DIAGNOSTIC PROC FILE OPEN FAILURE Unable to open file in proc filesystem Suspect FRU List 1 power supply 2 RLC card 3 firmware Isolation Procedure See result code 3512 3510 DIAGNOSTIC PROC RTC FAILED Proc file indicates real time clock battery failure Suspect FRU List 1 battery 2 firmware Isolation Procedure 1 Replace the battery 2 Issue diagquery basicHealth 1 nonsilent m If the diagnostic test fails with the same result code proceed to the next step m If the diagnostic test fails with a different result code go to the Isolation Procedure for that result code m If the diagnostic test passes the problem is resolved 3 Collect the traces 4 Reboot the library 5 Issue diagquery basicHealth 1 nonsilent m If the problem persists try another battery m If the diagnostic test passes the problem is resolved 96153 Revision NA Chapter8 113 Oracle Confidential Internal and Authorized Service Partner Use Only 35122 DIAGNOSTIC PROC FILE EMPTY Reading the proc file returned a NULL Suspect FRU List 1 power supply 2 RLC card 3 firmware Isolation Procedure 1 Verify all the library modules have power Note All modules must have power at boot up 2 If one or more modules do not have power
12. 6413 TTI RESULT FAIL TO SET FILE PROTECT Failed to set the drive to file protect mode Suspect FRU List 1 tape drive Isolation Procedure See result code 6414 6414 TTI RESULT UNKNOWN DRIVE Request failed because the drive is unknown Suspect FRU List 1 tape drive 2 software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state If the command fails replace the tape drive 4 Issue drive addr info If the command fails replace the tape drive 5 Issue drive addr getconfig If the command fails replace the tape drive 6 Issue drive addr setconfig If the command fails replace the tape drive 7 Issue move source addr dest addr gt If the command fails replace the tape drive 8 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 178 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6415 TTI RESUL
13. If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 If the command fails issue drive addr state 4 If a Hewlett Packard tape drive repeat steps 2 and 3 but pull the tape drive instead of resetting it If the drive state command fails a second time replace the tape drive If an IBM tape drive replace it 5 Issue drive addr rewindunload 6 If the drive fails to unload remove the cartridge manually 7 If the problem persists replace the tape drive 8 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 190 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6448 TTI Hewlett Packard OFF BUS The Hewlett Packard LTO drive has gone off the bus Suspect FRU List 1 software 2 tape drive Isolation Procedure Action Require 1 Check the SCSI Fibre cables 2 Issue drive addr setconfig 3 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds
14. Xx SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Fiber optic Safety Warning Possible Physical Injury Eye hazard Never look directly into a fiber optic cable a fiber optic connector or a laser transceiver module Hazardous conditions might exist from laser power levels that are capable of causing injury to your eyes Be especially careful when you use optical instruments with this equipment Such instruments might increase the likelihood of injury to your eyes Radiation exposure Use of controls or adjustment or performance of procedures other than those specified herein might result in hazardous radiation exposure The laser transceivers in fiber optic equipment can pose dangers to personal safety Ensure that anyone who works with this StorageTek equipment understands these dangers and follows safety procedures Ensure that the optical ports of every laser transceiver module are terminated with an optical connector a dust plug or a cover Each fiber optic interface in this StorageTek Fibre Channel equipment contains a laser transceiver that is a Class 1 Laser Product Each laser transceiver has an output of less than 70 uW StorageTek s Class 1 Laser Products comply with EN60825 1 1994 A1 A2 and with sections 21 CFR 1040 10 and 1040 11 of the Food and Drug Administration FDA regulations The following translations are for u
15. one at a time use the Recovery Move diagnostic utility See Performing a Recovery Move on page 73 Transferring Files From the RLC Card You can use the Transfer File utility to copy the Management Information Base MIB text file from the RLC card to a folder on your personal computer A MIB text file contains a collection of information stored in a database that includes configuration and statistical information for a managed device A copy of the MIB is loaded with firmware and stored on the RLC card The MIB is a viewable document that contains descriptions about the characteristics for a managed device These characteristics are the functional elements for that device which can be monitored using Simple Network Management Protocol SNMP software SNMP allows systems administrators to query the library for configuration operation and statistical information SNMP also allows the library to inform the systems administrator of potential problems Note The library must support SNMP for the Library Console to access and copy the MIB text file from the RLC card To copy the MIB file 1 Select Tools gt Diagnostics 2 Select the TransferFile tab 3 Copy the MIB text file to your PC a Select the Transfer button next to the file STREAMLINE_TAPE_LIBRARY_MIB_TEXT txt b From the Save dialog box select a Save in folder and then type a file name c Select Save If the file exists the system prompts you to verify r
16. wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state 4 If the command fails replace the tape drive 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6446 TTI IBM IMPROPERLY STUFFED RESPONSE The data packed contained an improperly stuffed response Suspect FRU List 1 tape drive 2 software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive Pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 96153 Revision NA Chapter 13 189 Oracle Confidential Internal and Authorized Service Partner Use Only 3 Issue drive addr state 4 If the command fails replace the tape drive 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6447 TTI RESULT PREVENT MEDIA REMOVAL The drive reported prevent media removal set Suspect FRU List software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive
17. 2 Reinstall all equipment covers and close all equipment doors 3 Disconnect the coil cord from your wrist and if necessary disconnect the ground cord from the work surface 4 Properly store the work surface and the other Field Service Grounding Kit items Fiber optic Cable Installation Follow these guidelines when you install fiber optic cables 1 Cable routing a Raised floor You may install fiber optic cables under a raised floor Route them away from any obstruction such as existing cables or other equipment Cable tray or raceway Place the cables in position do not pull them through the cable tray Route the cables away from sharp corners ceiling hangers pipes and construction activity a Vertical rise length Leave the cables on the shipping spool and lower them from above do not pull the cables up from below Use proper cable ties to secure the cable a General Do not install fiber optic cables on top of smoke detectors 2 Cable management a Leave at least 4 6 m 15 ft of cable at each end for future growth a Use strain reliefs to prevent the weight of the cable from damaging the connector a Review all information in this manual and in any related manuals about safely handling fiber optic cables 3 Connector protection a Insert connectors carefully to prevent damage to the connector or fiber a Leave the connector s protective cover in place until you are ready to make connections 96153
18. 2 firmware Isolation Procedure Verify the SCSI Fibre interface is configured correctly Verify the interface card is seated Collect traces PF WO N m Reboot the library 3712 LIBRARY INIT FAILED AUDIT FAILED Note This code becomes obsolete in firmware 1022 Library initialization failed audit failed Suspect FRU List 1 robotics unit 2 missing magazine Isolation Procedure 1 Open the door 2 Verify that every CAP that is configured as storage has a magazine 3 Visually check for obstructions m A cartridge may be too far out m A foreign object may be on the floor 136 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Check the error logs for indication of a missing magazine 5 Watch the audit m If the camera light is continuously on replace the robotics unit m If the camera light is continuously off replace the robotics unit m If the camera light blinks erratically replace the robotics unit 6 Collect the logs print log lt all gt 7 Reboot the library 3713 LIBRARY_INIT_FAILED__CONFIGURATION_VERIFICATION_ FAILED Library initialization failed configuration failed Suspect FRU List 1 power supply 2 cables Isolation Procedure Open the door Look for obstructions Remove any obstructions found Verify that all power supplies are active no module is without power Verify t
19. 9 through Logging On to StorageTek Library Console on page 19 Use the following procedures to resolve some problems Reviewing System Detail Information on page 20 Generating and Saving Reports on page 26 Monitoring Events on page 30 Auditing the Library on page 34 Configuring the Library for Auto Clean on page 36 Viewing the List of Cleaning Cartridges on page 37 Importing Cleaning Cartridges Through the CAP on page 38 Exporting Cleaning Cartridges Through the CAP on page 39 Cleaning Tape Drives on page 37 Transferring Files From the RLC Card on page 40 Performing Self Tests on page 41 For related StorageTek Library Console functions see m Chapter 3 Performing a Diagnostic Move on page 65 and Performing a Recovery Move on page 73 m Chapter 4 Using Library Console to Download Firmware on page 78 m Appendix A for SNMP information Symptom Action Service Required LED is Check the health of the library and the attached devices constantly lit 1 Open and log on to StorageTek Library Console See Logging On to StorageTek Library Console on page 19 2 Access the Tools System Details 3 Check the device tree for the following indicators Device Healthy Device Error The device tree on the left pane provides a list of devices attached to the library The Status and Statistics options tabs provide more information on the health of the
20. IP address of the hosts receiving the traps m Engineld of the hosts receiving the traps if using SNMP v3 m Authentication protocol authPassPhrase MD5 or SHA auth PassPhrase string for users hosts receiving traps if using SNMP v3 m Authentication privacy protocol Privacy PassPhrase DES or AES PrivPassphrase string for users hosts receiving the traps if using SNMP v3 m User names hosts receiving the traps if using SNMP v3 Login to the CLI with the service user ID Add users SNMP gt addUser command Configure trap recipients SNMP gt addTrapRecipient command Double check the information was entered correctly SNMP gt listTrapRecipients and listUsers commands Enable the agent SNMP gt enable port lt portID gt command SNMP traps are now enabled and the agent can respond to gets from the clients Adding a Trap Recipient A CLI entry for SNMP Version 2c no proprietary safeguards to monitor for error conditions machine inoperable and warnings for a library would be SL500 gt snmp addTrapRecipient trapLevel 1 2 3 host 192 168 85 81 version v2c community public 212 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only A CLI entry for the same error conditions but within the secure SNMP Version 3 protocol at an IP address of 129 168 1 1 162 using a security name of stkTrapV3 the mixed level of security
21. Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5029 ERR SRV UNEXPECTED RESP AT DISPATCHER The servo dispatcher received an invalid response Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 152 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5030 ERR SRV CANT GET WITH HAND FULL Fetch request rejected hand is already full Suspect FRU List Isolation Procedure This error may be indicative of hand sensor problems If the hand has a cartridge in it There may have been a prior error Remove the cartridge from the hand and place it in a slot Reboot the library Retry the operation a F Q N me If the error persists replace the robotics unit If the hand is empty 1 Reboot the library 2 Retry the operation 3 If the error persists replace the robotics unit 5031 ERR SRV CANT PUT WITH HAND EMPTY Put request rejected hand is empty Suspect FRU List robotics unit Isolation Procedure This error may be indicative of hand sensor problems If hand has a cartridge in it 1 There may have been a prior error Remove
22. Recalibrates a range of addresses recalibrate all Recalibrates the entire library reserved number of cells Sets the maximum number of slots for diagnostic and cleaning cartridges in the library reserved print Prints the current number of reserved slots resetdefaults Resets the library defaults For example admin password unset CAPs I O barcode is 6 characters left6 left aligned for host barcode is 8 characters left8 left aligned for oppanel reserved slots 0 inventory load labels required service inventory off resetpw lt admin gt lt oem gt lt service gt lt oppanel gt lt all gt lt all gt Places the specified login password back to the needs activated state when the password is forgotten The CSE obtains another activation password for the login and when asked enters a new custom password scanaudit print Shows the library s current scanaudit option setting scanaudit lt on off gt Sets the scanaudit option The on setting makes hard to read labels more difficult to read but the process is faster than reading each individual location The default is on for mixed media libraries and off for LTO only libraries shutdown Causes an orderly shutdown of the library before replacing the RLM card You must power cycle the library after the card is replaced 62 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153
23. Replace the failed component 96153 Revision NA Chapter 45 Oracle Confidential Internal and Authorized Service Partner Use Only 46 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 2 Fault Isolation Considerations This chapter contains questions answers and actions to help isolate and resolve problems with the library and FRUs Some of the problems identified by result codes are described in Chapters 6 through 11 Determine Library Faults To determine if the library is at fault 1 Is the library communicating through the operator panel or CLI No The library is likely at fault Restart the system to establish an operator panel or CLI session Yes Continue 2 Does the library log have error entries No The site configuration host or network is likely at fault Check the library and host logs for configuration activity Run site network and connectivity tests Note StorageTek Library Console error log entries indicate an unrecoverable fault This means that the job that the host requested could not be completed resulting in an error log entry Other faults such as retry operations due to mechanism errors are logged at a warning severity Yes Continue 3 Does the library log have error entries associated with the host fault No The site configuration host or network is likely at fault
24. SNMP user ID Auth v3 only Authentication protocol type MD5 or SHA string for users and hosts receiving traps One of the two primary SNMPv3 security protocols designed to reliably identify the integrity of the originating party AuthPass v3 only Authentication password of the user Priv v3 only Privacy protocol type DES or AES The other two primary SNMPv3 security protocols are designed to protect information PrivPass v3 only Encryption password that is the private key for encryption 4 Select the Apply tab at the top right corner of the screen The indexed SNMP users list is displayed at the bottom of the screen There can be a maximum of 20 users Access Control SNMPV2c community strings can provide a form of access control in SNMP Because of this the StorageTek embedded agent will not allow community strings to make changes to the library s configuration The MIB can be retrieved with either SNMPv2c or SNMPv3 however because SNMPv3 provides encryption capabilities and a stronger user identification library properties can be changed only with the SNMPv3 set command Using an administrative password also provides access control and authorization for set command operations Traps however can be sent to recipients using either SNMPv2c or SNMPv3 by adding entries to the Trap Recipient List 96153 Revision NA AppendixA 215 Oracle Confidential Internal and Authorized Service Part
25. The process can take approximately 5 minutes When the IMG file is downloaded the system unpacks the package 80 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Activating the Firmware To activate the firmware 1 Select the Activate Code tab Note The Available Versions window lists the newly downloaded code and the currently activated code Tools Help Diagnostics Activate Refresh Reboot cx Library o CAP Folder 1 0 0 0 gt 1 gt Drive Folder 1 0 0 0 DiagMove Load Code Activate Code RcwMove o Robot Folder 1 0 0 0 Choose Activate button above to activate the selected version Target SL500 Code y Available Versions 1026 5 81 00 Activate Console EZ c STORAGETEK comm Status UserlD service Library 129 80 2 Select the Target file with the asterisk from the pull down menu Caution Potential internal file corruption In the next step do not reboot any devices or execute any operations on the library while the code is being activated The process can take approximately 10 minutes 3 Select the Activate button in the top options bar 4 Select OK to continue 96153 Revision NA Chapter4 81 Oracle Confidential Internal and Authorized Service Partner Use Only Rebooting t
26. Yes The library is at fault Determine which library FRU is at fault 96153 Revision NA 47 Oracle Confidential Internal and Authorized Service Partner Use Only Determine Library FRU Faults After the library has been established as the source of a fault identify the nonfunctioning FRU Locating the FRU problems in the logs involves 1 Finding the first error log entry associated with the FRU and the fault 2 Getting the activity and result information from the log entry Caution Fire hazard circuit card damage Do not insert a telephone connector into the CLI port A potential power surge could cause a fire or damage to the RLC card To determine the current operational state of the FRU using the operator panel or CLI m If the current state is online then the fault was transient and the FRU is still functioning in the library m If the current state is anything else then the FRU requires operator intervention for fault resolution Determine Why the FRU Failed To determine why the FRU failed 1 Did a power problem occur Power faults are recorded in the library log 2 Did a configuration problem occur Configuration activity is recorded in the library log FRUs indicate errors if invalid or inappropriate configuration activity was performed 3 Did a transient mechanism failure occur Mechanism failures are recorded in the library log The mechanism FRU is online after a transient failure but th
27. about the library and the associated devices when specific events occur To display an event monitor 1 Open the StorageTek Library Console application If you have a shortcut icon on your PC select it or go to the location on your PC where you placed the file 2 Log on See Logging On to StorageTek Library Console on page 19 3 Select Tools Monitors Streamline Library Console Display Display User Mgmt Log Off lt gt STORAGETEK Y Comm Status UserlD service 9 oe 30 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 From the Monitors tree expand the Permanent Monitors folder Streamline Library Console Window Open Tools Help Monitors germ Monitors C Permanent Monitors E All Events E Error Events Ey Information Events D3 Warning Events lt gt STORAGETEK commstatus UserID service Library 129 80 96 239 Chapter1 31 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only 5 Highlight an event from the left side For this example Error Events is selected 6 Select Open from the top options bar Streamline Library Console dol xi Tools Help Monitors Monitors 9 E Permanent Monitors E All Events E Error Events E Information Events D3 Warning Events Windo
28. activities 2 Look at the back of the rack Is the library the only client system component not operating correctly Go to Step 3 No Notify the system administrator 3 Make sure that the library configuration matches the system requirements This can be checked in the StorageTek Library Console configuration menus Is the library correctly configured Go to Step 4 No Correctly configure the library 4 Check the host to library cable connection at the MPW RLW card Is the cable the correct type and is the connection good Go to Step 5 No Reseat the cable connector or use the correct cable 5 If the control path is SCSI is a SCSI terminator attached Go to Step 6 No Apply the correct terminator 6 Check the cable connection at the host Is the cable the correct type and is the connection good Go to Step 7 No Reseat the cable connector or use the correct cable type 7 Check the SCSI terminator at the client Is the terminator turned on Go to Step 8 No Turn it on 8 Is the length of the SCSI bus correct for its operation type Go to Step 9 No Connect the correct length of SCSI cable 9 Does the SCSI bus have more than the maximum Yes Check with the system administrator to number of devices allowed correct the number of devices on this bus 10 Is there host connectivity to the library No Either m Connect the cable to your PC and run the SCSI Fi
29. addr gt reset If not HP tape drive pull tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 5 Issue the drive state command drive addr state If the problem persists continue Insert a different tape drive Issue the drive state command drive addr state If the problem goes away replace the bad tape drive DD d o If the problem persists replace the robotics unit 3305 IFM INOP Encountered inop condition Suspect FRU List 1 robotics unit 2 firmware Isolation Procedure Collect the logs print log lt all gt Scan for error IFM_INOP Once the error is found look back in time for the INOP indication PF c N HB Once the INOP condition is found determine the source of the INOP condition and attempt to clear it 5 Reboot the library 98 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3307 IFM USER RESPONSE FAIL User command response returned failure Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3308 IFM MOVE NON EXISTENT SOURCE Source address does not exist Suspect FRU List none Isolation Procedure 1 Check the source address Note If a SCSI address addresses are shifted by number of reserved slots 2 If the address i
30. address DNS is not available at this time The maximum keyword length is 31 alphanumeric characters m Managed device A device that hosts the services of an SNMP agent that provides monitored information and controlled operations using SNMP SL500 libraries are managed devices m Management Information Base MIB A collection of information stored in a database that contains configuration and statistical information for a managed device For SL500 libraries a copy of the MIB is loaded with firmware and stored on the controller card See Management Information Base on page 205 for more information about the MIB m Manager Provides the communication link between the systems administrator and the managed devices on the network A manager station or server allows the systems administrator to get information about the device through the MIB and to receive traps from an agent 96153 Revision NA AppendixA 203 Oracle Confidential Internal and Authorized Service Partner Use Only m Message Digest 5 MD5 A popular one hash function that is used to create a message digest for digital signatures MD5 is faster than Secure Hash Algorithm but is considered less secure see also Secure Hash Algorithm source The Internet Society RFC 1321 m Recipient A location on a manager where the SNMP agent sends traps This location is defined by the combination of either the IP address or DNS name and the port number The default recip
31. and escalate 3906 SERVICE RESPONSE TIMEOUT Service Response From Server Timeout Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists collect traces and escalate 39072SERVICE SOCKET ERROR Service DCI Socket Broken Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists a Logoff b Logon c Retry the command 3 If the condition persists collect traces and escalate 144 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3910 SERVICE RECEIVE CLI SOCKET FAILURE Service Receive From CLI Socket Failure Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists a Logoff b Logon c Retry the command 3 If the condition persists collect traces and escalate 3911 SERVICE SEND CLI SOCKET FAILURE Service Send To CLI Socket Failure Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists a Logoff b Logon c Retry the command 3 If the condition persists collect traces and escalate 3912 SERVICE CLI SOCKET UNAVAILABLE Service CLI Socket Unavailable Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists a Logoff b Logon c Retry the command 3 If the condition persists collect t
32. and then put it back in Note In a fully populated library the wait could be up to 20 seconds 6 Issue the command to get tape drive state drive addr state 7 If the command fails insert a different tape drive 8 Issue the command to get tape drive state drive addr state If the problem goes away replace the bad tape drive 9 If the problem persists replace the RLC card 3317ZIFM MOVE BAD DRIVE STATE Bad drive state for move Suspect FRU List 1 tape drive 2 firmware Isolation Procedure 1 Activate traces for the tape drive in question trace drive tti xx on xxis the tape drive id trace tti dbg xx on xxis the tape drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive lt addr gt reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds and then put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue the command to get tape drive state drive addr state 4 If the command fails replace the tape drive 102 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3318 IFM MOVE MEDIA ERROR Media error Suspect FRU List 1 media 2 tape drive 3 firmware Isolation Procedure 1 Move the cartridge to another tape drive move source addr dest addr gt 2 If the problem persists replace t
33. consideration Systems administrators and network managers use SNMP to monitor and receive status from the library such as m Operational state of the library such as firmware level serial number online offline status m Other variables defined in the database SNMP is an application layer protocol that performs network management operations over an Ethernet connection using a User Datagram Protocol UDP IP SL500 libraries support the following versions m SNMPv2c is the simple network management protocol for machine status queries the information transmitted is read only and not secure m SNMPv3 is reserved for proprietary information because it supports encryption and strong user identification SNMPv3 is the preferred protocol for proprietary data and is both read and write 96153 Revision NA 201 Oracle Confidential Internal and Authorized Service Partner Use Only FIGURE A 1 illustrates a simple network block diagram that identifies the locations of the SNMP software application This figure also identifies the IP addresses and other components involved in that configuration such as Ethernet connections and the location of the MIB within the library controller card RLC FIGURE A 1 SNMP Block Diagram Example MANAGERS AGENT 129 80 1 1 SNMP CLIENT SL SERIES LIBRARY 129 80 1 2 ETHERNET SNMP CLIENT CONTROLLER CARD D 129 80 1 3 SNMP CLIENT L203_743 1 SNMP software application t
34. library slots to the CAP Before you export cleaning cartridges through the CAP make sure that the CAP slots are empty To export the expired cleaning cartridges 1 From the Library Console select Tools Diagnostics 2 Select to expand the CAP folder 3 Highlight the CAP 4 Select the Import Export tab 5 Do one of the following m To export only the expired cleaning cartridges select the Export expired cleaning cartridges option m To export all the cleaning and diagnostic cartridges select the Export all cleaning diagnostic cartridges option 6 Select the Start button from the upper right corner of the screen The robot places all the expired cleaning cartridges into the CAP slots 7 Press the Open CAP button on the keypad The robot opens the CAPs and the Open CAP LED turns on The Import Export Console displays the status of the export operation 8 With the CAP open remove the exported cartridges You can remove the cartridges from the magazine inside the CAP Or you can remove the magazine from the CAP press the red release button and take the cartridges from the magazine 9 If you removed the magazine from the CAP place the magazine onto the door rails and slide it back inside the CAP 96153 Revision NA Chapter1 39 Oracle Confidential Internal and Authorized Service Partner Use Only 10 Close the CAP doors Note If you want to export the cleaning or diagnostic cartridges from the library slots
35. logo and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc UNIX is a registered trademark licensed through X Open Company Ltd This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services ii May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Revision History EC Date Revision Description 132072 September 2004 A Initial Release 111939 October 2004 B See this revision for details 111946 December 2004 C See this revision for details 111961 February 2005 D See this revision for details 128083 May 2005 E See this revision for details 114104 August 2005 F See this revision for details 114121 December 2005 G See this revision for details 114130 January 2006 H See this revision for details 114140 Mar
36. or Drive from the pull down menu c Select the Library Module Row and Column address from the pull down menus To move the cartridge by volume ID a Select the Mode as VOLID b Type the volume IDHID_VOLID of the cartridge to move 4 Select the destination location parameters a Select Type CAP or Storage Cell from the pull down menu b Select the Library Module Row and Column address from the pull down menus 5 Select the Start tab from the top right corner of the screen 6 If the system cannot successfully move the cartridge select Problem Details to see a list of possible causes and suggested actions to correct the error 74 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 7 If the move is successful the system displays the Successfully moved screen Select OK Streamline Library Console Tools Help Diagnostics ary 1 0 0 0 Library o CAP Folder 1 0 0 0 pes Drive Folder 0 0 0 DiagMove Load Code Activate Code RewrMove T FRoocripiderd Dd RECOVERY MOVE Choose source and destination location for move Then choose Start button above to initiate cartridge move This move function is intended to place a cartridge back to it s original home location Source Location Destination Location SLConsole STORAGETEK comm stat
37. replace any failed power supplies 3 Reboot the library 4 Rerun the diagnostic test m If the problem persists go to the next step m If the diagnostic test passes the problem is resolved 5 Replace the RLC card 6 Reboot the library 7 Rerun the diagnostic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 3513 DIAGNOSTIC PROC FILE TOKEN MISSING NULL returned when token was expected Suspect FRU List firmware Isolation Procedure 1 Collect traces 2 Rerun the diagnostic tests m If the problem persists reboot the library m If the diagnostic tests pass an intermittent problem was encountered 3 Reboot the library 4 Rerun the diagnostic tests m If the problem persists escalate m If the diagnostic tests pass an intermittent problem was encountered 114 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3514 DIAGNOSTIC SYSTEM MODULE NOT PRESENT System module not found Suspect FRU List 1 firmware 2 RLM card 3 RLC card Isolation Procedure 1 Retry the diagnostic test m If the diagnostic test passes a transient failure has occurred m ifthe diagnostic test fails continue Ift N Oo aa m Q N Ift 351 Reboot the library Retry the diagnostic test he failure persists replace the RLC card Reboot the library Retry the diagno
38. set statistics 6300 Tape drive state change 6500 Tape drive controller announce Result Codes The following table lists the code numbering ranges and the chapters that contain the specific codes and activities Refer to the chapter for the description for each code and the isolation procedure TABLE 5 3 Result Code Numbering and Chapter Code Numbering Chapter 0000 No activity used for time stamps not associated with system events 11XXX Chapter 6 SCSI Errors 33XX Chapter 7 IFM Errors 35XX Chapter 8 Diagnostic Errors 37XX Chapter 9 Library Miscellaneous Errors 38XX Chapter 10 SNMP Errors 39XX Chapter 11 Service Errors 5XXX Chapter 12 Robot Errors 64XX Chapter 13 Tape Drive Errors 80XX Chapter 14 Sensor Errors See CLI Commands on page 58 for descriptions of the service CLI commands When FRUs or spares are listed in the description refer to the Replaceable Parts Catalog to replace them 92 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 6 SCSI Errors This chapter describes how to use the SCSI error result codes to isolate problems 1101 SCSI FAILED Requested action failed Fibre Suspect FRU List 1 software 2 MPU2 card LVD Suspect FRU List 1 software 2 MPW RLW card Isolation Procedure Fibre Issue the LUN
39. sun select country html Online Account m https reg sun com register xiv SL500 Diagnostic Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Oracle Welcomes Your Comments Oracle is interested in improving its documentation and welcomes your comments and suggestions Submit your comments by clicking the Feedback link at http docs sun com Please include the title and part number of your document with your feedback StorageTek SL500 Modular Library System Diagnostic and Troubleshooting Guide part number 96153 Additional Information Listed below are useful Web sites for additional information http crcapplications central keyswebapp http sunwebcollab east sun com gm document 1 9 5747019 Tool Crib Order Creation User Guide rev1 pdf http sunsolve central sun com handbook internal FieldTools support tools html http wwopsrep web uk sun com 8888 apps NOPRT http docs sfbay sun com http docs sun com http eis central http tape central sun com http suntape central sun com main shtml Field Replaceable Units a KMS http sunsolve central handbook_internal Systems KMS KMS html a Main site http sunsolve central handbook internal Systems index html a SL8500 http spud central Systems SL8500 components html a SL3000 http spud central Systems SL3000 components html a SL5
40. test m If the diagnostic test fails put the original robotics unit into the library and replace the RLM card m If the diagnostic test passes the problem is resolved 11 Reboot the library 12 Rerun the diagnostic test m If the diagnostic test fails escalate m If the diagnostic test passes the problem is resolved 3544 DIAGNOSTIC DRIVE NOT PRESENT Drive not present 120 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Suspect FRU List 1 tape drive 2 RLC card 3 RLM card Isolation Procedure 1 Collect the logs print log lt all gt 2 Visually verify the tape drive is present m If the tape drive is present reboot the library m If the tape drive is missing replace the tape drive and reboot the library 3 Rerun the diagnostic test m If the problem persists put the original tape drive into the library and replace the RLC card m If the diagnostic test passes the problem is resolved 4 Reboot the library 5 Rerun the diagnostic test m If the problem persists put the original RLC card into the library and replace the RLM card m If the diagnostic test passes the problem is resolved 6 Reboot the library 7 Rerun the diagnostic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 96153 Revision NA Chapter8 121 Oracle Confidential Internal and Authoriz
41. the CLI port A potential power surge could cause a fire or damage to the RLC card 1 Attach your PC s serial cable to the connector marked CLI on the RLC card at the rear of the library For UNIX users 2 Add the following line to the etc remote file L500 dv dev term b br 38400 el C S Q U D ie 0e D 3 Connect to Port b on the UNIX server Note You could also type term a and connect to Port a 4 Type tip L500 5 Continue to Step 6 under For HyperTerminal and UNIX users For Hyperterminal users 1 Open a Hyperterminal session m For older PCs click Start Programs Accessories Hyperterminal and open a Hyperterminal session m For WIN2000 PCs select Start Programs Accessories Communications gt Hyperterminal and open a Hyperterminal session 2 New sessions prompt you for a name and icon Choose any name and any icon A connection window appears 3 Select COMI from the Connect using the pull down menu 54 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Enter the following port settings TABLE 3 1 Hyperterminal Connection Older PCs WIN2000 PCs Baud rate 38 400 Baud rate 38 400 Data bits 8 Data bits 8 Parity bit None Parity bit None Stop bit 1 Stop bit 1 Direct to comm flow none Hardware flow control xon xoff 5 Once configured clic
42. then upgrade the library firmware to the SL500 code level 1092 When a tape drive requires cleaning and Auto Clean is enabled the robot hand retrieves a cleaning cartridge for the specific type of tape drive mounts the cartridge onto the tape drive and returns the cartridge to the storage slot after cleaning is complete To configure the library for Auto Clean Select Tools Systems Details Select the Library folder from the device tree Select Auto Clean gt Configure PF WO N HM From the Auto Clean pull down menu select Enable The Warning Threshold is the number of times a cleaning cartridge can be used before a warning message appears To configure the threshold for each cartridge type 1 Select a number for the threshold from the pull down of the appropriate cartridge type 2 Select the Apply button from the top right corner of the screen 3 Select Refresh to view the modified configuration 36 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 1 1 Viewing the List of Cleaning Cartridges Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 and then upgrade the library firmware to the SL500 code level 1092 You can view a list of cleaning cartridges to determine information such as m Cartridge location VOLID Usage count Cartridge type for example LTO SDLT Stat
43. through the report 9 Library 129 80 96 239 8 Select Update from the top options bar to update the screen with current data from the RLC card 9 Save the report data to a file a Select Save from the top options bar b Select a Save in folder and then type a file name c Select the appropriate file format HTML Text or XML d Select Save 28 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 10 When you are finished select Tools Log Off System Detail Reports Monitors Diagnostics User Mgmt Monitor SpoolFile Events Time User I F Activity 2005 12 06T11 42 39 795 root default internal 2005 12 06T11 42 58 765 root default internal 2005 12 06T11 43 17 746 root default internal 2005 12 06T11 43 36 735 root default internal 2005 12 06T11 43 55 736 root default internal 2005 12 06T11 44 14 675 root default internal 2005 12 06T11 44 33 645 root default internal 2005 12 06T11 44 52 595 root default internal E E E E PRLrrRrRR RR M ooooooo oo gt oooooooo oocoooooo E STORAGETEK comm Status UserID service Library 129 80 96 239 96153 Revision NA Chapter 29 Oracle Confidential Internal and Authorized Service Partner Use Only Monitoring Events Event monitors are set up to collect information
44. way down eo If all of above conditions are good replace the robotics unit 138 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3719 LIBRARY INIT FAILED PROCFS REBUILD FAILED Rebuild of System Module portion of Proc File System failed Suspect FRU List 1 power supply 2 RLC card 3 firmware Isolation Procedure 1 Verify that all modules have power 2 If any modules are not powered on then either add a power supply or replace the failed power supply 3 Reboot the library 4 If the condition persists then collect logs and escalate 3720 LIBRARY INIT FAILED SENSORMGR COMM FAILED Unable to communicate with Sensor Manager Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the problem persists then collect traces and escalate 3721 LIBRARY FILE SYSTEM MOUNT FAILED Mount Failed All saved data and passwords may be lost Suspect FRU List 1 RLC card 2 RLM card Isolation Procedure 1 Replace the RLC card Reboot the library If the problem persists replace the RLM card Replace the RLC card with the original card Reboot the library oO ua Ww Q N If the problem persists replace the RLC card both RLM and RLC cards are now replaced N Reboot the library 8 If the problem persists then collect traces and escalate 96153 Revision NA Chapter9 139 Oracle Confiden
45. with SHA authentication and DES encryption would be SL500 gt snmp addTrapRecipient trapLevel 1 2 3 host 192 168 1 1 version v3 name stkTrapV3 auth SHA authPass SHAPassPhrase priv DES privPass privPassPhrase engineld 0x12345678901234567890 Note The engineld is required on v3 traps Adding a User Adding an SNMP Version 2c user to a public community string would be SL500 gt snmp addUser version v2c community public Adding a user with a security name of stkAgentV3 the mixed level of security MD5 authentication and DES encryption would be SL500 gt snmp addUser version v3 name stkAgentV3 auth MD5 authPass MD5PassPhrase priv DES privPass DESPassPhrase Deleting a Trap Recipient Deleting an SNMP Version 2c user uniquely identified by the recipient s host from a public community string would be SL500 snmp deleteTrapRecipient host 192 168 1 1 version v2c community public Deleting an SNMP Version 3 trap recipient of the same type but with a trap user name would be SL500 gt snmp deleteTrapRecipient host 192 168 1 1 version v3 name stkAgentV3 Note Recipients can be deleted by Id 96153 Revision NA AppendixA 213 Oracle Confidential Internal and Authorized Service Partner Use Only Deleting a User Deleting an SNMP v2c named user would be SL500 gt snmp deleteUser host 192 168 1 1 version v2c community public Deleting an SNMP v3 user would be SL500 snmp deleteUser host 192 168 1 1 version v3 n
46. 00 http sunsolve central handbook_internal Systems SL500 SL500 http docs sun com app docs prod stortek t10ka tape l en ra view http docs sun com app docs prod stortek t10kb tape l engra view http docs sun com app docs prod stortek t9840 tape 1 en amp a view http docs sun com app docs prod stortek t9840d tape 1 en amp a view http docs sun com app docs prod tape devicetthic http www sun com downloads index jsp http www sun com support https spe sun com spx control Login https reg sun com register https dlrequest zn dlapps1 sfbay sun com usr login https interop central sun com interop interop http www sun com software licensingcenter storage xml 96153 Revision NA xv Oracle Confidential Internal and Authorized Service Partner Use Only m http xmen east m https csa wiki east sun com display SDP Home xvi SL500 Diagnostic Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Personal Safety This section discusses personal safety EN60950 1 2001 Statement The following statement pertains to products that require a ground connection at the wall outlet Norway Apparatet m tilkoples jordet stikkontakt Finland Laite on liitett v suojamaadoituskoskettimilla varustettuun pistorasiaan Sweden Apparaten skall anslutas till jordat uttag Denmark For tilslutning af de vrige ledere s
47. 0203 Firmware download 96153 Revision NA Chapter5 89 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 5 2 Action Codes and Activities Continued 0204 File download 0205 File upload 0206 Get version information 0400 Configuration download 0401 Get library number from device 0402 Set library number in device 0403 Get local date and time 0404 Set local date and time 1100 FC SCSI inquiry 1101 FC SCSI test unit ready 1102 FC SCSI mode sense 1103 FC SCSI mode select 1104 FC SCSI move medium 1105 FC SCSI init element status 1106 FC SCSI persistent reserve in 1107 FC SCSI init element status with range 1108 FC SCSI log sense 1109 FC SCSI persistent reserve out 1110 FC SCSI position to element 1111 FC SCSI prevent allow medium removal 1112 FC SCSI release 1113 FC SCSI request sense 1114 FC SCSI request volume element address 1115 FC SCSI send diagnostic 1116 FC SCSI send volume tag 1117 FC SCSI test unit ready 1118 FC SCSI write buffer 1200 Initializing SCSI 1201 Activating SCSI port 1202 Processing command event 1203 Processing task management event 1204 Processing ioctl status event 1205 Processing configuration change event 3000 Cartridge move 3001 Get tape drive configuration 3002 Get tape drive time of day 3003 Get tape drive information 90 SL500 Diagnostic Troubleshootin
48. 1 A fault has occurred that prevented a request host or diagnostic from completing successfully Error data is saved to non volatile resources and accumulates across machine power cycles Warning 2 A fault has occurred but it has not stopped the machine s ability to complete requests host or diagnostic Warning data is saved to non volatile resources and accumulates across machine power cycles Information 3 Event data can normally be ignored but might be important to establish a history of activity around a error or warning event Information data is not stored in non volatile resources This severity level does not address or include the issue of engineering trace data Configuration 4 The machine s configuration has changed This includes the addition and removal of tape drives robots controllers or interface cards This also includes changes to software configuration Configuration data is saved to non volatile resources and accumulates across machine power cycles 50 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Diagnostic 5 Normal diagnostic activity tracing is done The tracing is separated from debug trace activity in the event that the diagnostic activity affects the availability of tape drives or other machine hardware to host operations Diagnostic data is not stored in non volatile resources 96153 Revis
49. 167 viii SL500 Diagnostics Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 13 14 15 CMO Errors 168 Tape Drive Errors 175 Sensor Errors 193 Initialization 197 The robot is parked 198 The robot is not parked 199 SNMP 201 Overview 201 SNMP Terms 203 SNMP Commands 204 Access Control 204 Management Information Base 205 Copying the MIB Text File 206 MIB 2 Support 206 Network Auto Discovery and Mapping 207 SNMP Default Settings 208 SNMP Traps Notifications 209 Trap Notification Levels 209 Trap Data 209 Severity Codes 210 Configuration Using CLI 210 Configuration Sequence 212 Adding a Trap Recipient 212 Adding a User 213 Deleting a Trap Recipient 213 Deleting a User 214 Configuration Using Library Console 214 Adding an SNMP User 215 Access Control 215 Trap Level 216 Deleting a Trap Recipient 216 96153 Revision NA Contents ix Oracle Confidential Internal and Authorized Service Partner Use Only Setting up Port Control 217 Index 219 x SL500 Diagnostics Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Tables TABLE 1 1 TABLE 1 2 TABLE 1 3 TABLE 1 4 TABLE 1 5 TABLE 1 6 TABLE 3 1 TABLE 3 2 TABLE 3 3 TABLE 3 4 TABLE 5 1 TABLE 5 2 TABLE 5 3 TABLE A 1 TABLE A 2 TABLE A 3 TABLE A 4 TABLE A 5 TABLE A 6
50. 29 80 96 239 20 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only This screen shows the library status as operational and the access door is closed Creare Library Console Tools Help System Detail Library 1 0 0 0 o CAP Folder 1 0 0 0 o Drive Folder 1 0 0 0 o Robot Folder 1 0 0 0 Library Status if Properties Apply State Operational State Access Door E STORAGETEK 96153 Revision NA comm Status UserlD service 9 Library 129 80 96 239 Chapter 1 Oracle Confidential Internal and Authorized Service Partner Use Only 21 2 Select the folders on the left to display more information This screen shows one CAP one drive a robot and their locations within the library Streamline Library Console Tools Help System Detail Apply Refresh Library 1 0 0 0 Library CAP Folder 1 0 0 0 7 pu cAP 0 1 0 8 Status Properties 9 Drive Folder 1 0 0 0 State Operational State Access Door Drive 0 1 2 9 2 Robot Folder 1 0 0 0 Roboto 1 0 0 lt gt STORAGETEK Y Comm Status UserID service Library 129 80 96 239 22 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3 Select
51. 7 Determine Library FRU Faults 48 Determine Why the FRU Failed 48 Resolve the Problem 49 Gather Configuration Information 49 Send Information to Headquarters 50 Log Severity Levels 50 Error 1 50 Warning 2 50 Information 3 50 Configuration 4 50 Diagnostic 5 51 Diagnostic Tests 53 Primary Robotic Functions 53 Accessing the Command Line Interface 54 Primary Diagnostic Commands 56 diagdemo 56 diaggetput 56 diagquery 57 diagselftest 57 diagstop 57 diagdoor 57 CLI Commands 58 StorageTek Library Console Move Utilities 65 Performing a Diagnostic Move 65 96153 Revision NA Contents vii Oracle Confidential Internal and Authorized Service Partner Use Only 10 11 12 Sequential Access Order 66 Random Access Order 67 Defining a Diagnostic Move 68 Performing a Recovery Move 73 Firmware Download 77 Using Library Console to Download Firmware 78 Loading Firmware to the RLC Card 79 Activating the Firmware 81 Rebooting the Library 82 Using putty and pscp to Download Firmware 83 Downloading putty and pscp to Your PC 83 Loading Firmware to the RLC Card 83 Installing the verde tgz file 84 Event Logs and Codes 87 EventLogs 87 Fault Isolation Log Entry Specifics 88 Action Codes 89 Result Codes 92 SCSI Errors 93 IFM Errors 97 Diagnostic Errors 111 Library Miscellaneous Errors 133 SNMP Errors 141 Service Errors 143 Robot Errors 147 Servo mechanism Errors 147 Scan Errors 163 Target Errors
52. A Personal Safety xix Oracle Confidential Internal and Authorized Service Partner Use Only T cnicas de levantamiento de objetos El levantar equipos o componentes independientemente de su peso o tama o puede provocar serias lesiones lumbares Siguiendo estas directrices podr reducir los riesgos de lesiones No incline el cuerpo para levantar o bajar algo Esta posici n supone una tensi n extrema para la espalda en especial al levantar o transportar objetos En lugar de inclinarse efect e dos movimientos primero levante el componente y a continuaci n utilice los pies para girar el cuerpo Estos movimientos deben planificarse En primer lugar examine el objeto y determine c mo va a levantarlo y d nde va a colocarlo Seleccione la t cnica de levantamiento adecuada Examine el peso y tamano del objeto su ubicaci n y frecuencia y direcci n en que vaya a levantarlo La planificaci n debe hacerse de tal modo que se eviten posturas inc modas Determine si son necesarios accesorios para la manipulaci n de materiales Separe bien las piernas y coloque una ligeramente detr s de la otra Mantenga la espalda recta porque incluso pesos ligeros pueden incrementar significativamente la presi n sobre la espina dorsal al inclinarse hacia adelante En la medida de lo posible sostenga la carga con toda la mano y utilice ambas manos Transporte los objetos a la altura del codo y pr ximos a su cuerpo Cuanto m s lejos tenga qu
53. ALREADY INPROGRESS Diagnostic already in progress Suspect FRU List firmware if condition persists Isolation Procedure 1 Diagnostic test may already be in progress from another login 2 Issue the diagstop command if you suspect another diagnostic test is in progress or wait 20 to 30 minutes before re issuing the diagnostic test command Note The diagstop command only terminates a diagnostic test at the end of a diagnostic test iteration The diagnostic self test may take a long time to finish a diagnostic test iteration as all tape drives are tested 3 If the error persists collect the logs and reboot the library 3503ZDIAGNOSTIC UNABLE TO GET OBJECT Unable to get diagnostic InProgress object Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Rerun the diagnostic tests m If the diagnostic tests fail as before reboot the library m If the diagnostic tests pass a transient error condition exists 3504 DIAGNOSTIC UNABLE TO CHANGE LIBRARY STATE Unable to put library into maintenance mode Suspect FRU List Unknown Isolation Procedure 1 Collect the logs print log lt all gt 2 Rerun the diagnostic tests m If the diagnostic tests fail as before reboot the library m If the diagnostic tests pass a transient error condition exists 112 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only
54. BLE 3 3 CLI Service Commands Continued Command Description lib setconfig Sets the specified library s Fibre Channel or SCSI configuration libstate print Shows the state and location of all mechanisms for example Library State READY CAP Status CAP Media Removal ALLOWED CAP Access State CLOSED CAP Door Sensors Module 1 CLOSED log clear all Clears the contents of all logs such as error warning info trace log clear log scsi ck Caution Removes the log scsi ck file move source addr dest addr gt Moves the cartridge from a specified source to a specified destination This also can be used to verify that the robot can reach the lowest cell in the library before turning the library over to the customer network gateway IP address none Sets the gateway address to the specified IP address network ip IP address Sets the library s IP address to the specified IP address network mask IP address Sets the library s subnet mask to the specified IP address network name machine network name Sets the library s machine name to a specified host ID network print Shows all network information and configuration network restart orientlabel print Restarts the library s network interface Configure all network parameters before issuing this command Prints the library s current host and operator panel setting of the orientlabel
55. D Failed to reset the drive holdoff load mode Suspect FRU List tape drive Isolation Procedure 1 Move the cartridge to another tape drive move source addr dest addr gt 2 If the problem persists replace the cartridge 3 If problem disappears move a different cartridge to the original tape drive move lt source addr dest addr gt 4 If the problem persists replace the tape drive 186 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6439 TTI RESULT DRV EMPTY POSSIBLE OVERBEBJECT Drive is empty on rewindUnload possible overeject Suspect FRU List tape drive Isolation Procedure Open the door Visually inspect the cartridge Re insert the cartridge into the tape drive manually If the cartridge doesn t load replace the tape drive If the cartridge loads issue drive addr rewindunload oO ua gt WY N mM If conditions persists replace the tape drive 6440 TTI RESULT LOAD TIMEOUT The drive failed to load within the allotted time Suspect FRU List 1 tape drive 2 media Isolation Procedure 1 Move the cartridge to another tape drive move lt source addr dest addr gt 2 If the cartridge does not load replace the cartridge 3 If the cartridge does load move a different cartridge to the original tape drive move source addr dest addr gt 4 If the problem persists repla
56. FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5604 CMO FAILED CARTESIAN LOOKUP NOMINAL Failure getting cartesian coordinate data for nominal move Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 56052CMO COULD NOT STORE TARGET CALIBRATION Failure storing target calibration data in the database Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 96153 Revision NA Chapter 12 169 Oracle Confidential Internal and Authorized Service Partner Use Only 56062CMO REACH NOT SAFE DETECTED Reach safe sensor reports not safe Suspect FRU List 1 robotics unit 2 sensors Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found PF c N HB Verify that a cartridge is properly in the hand If not attempt to return the cartridge to the original slot location ol Reboot the library or open and close the library door 6 Retry the operation 7 If the error persists replace the robot
57. ILURE VSnmp RECV Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 142 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only cHAPTER 11 Service Errors This chapter describes how to use the service error result codes to isolate problems 3900 SERVICE INVALID OP CODE Service Invalid Op Code Suspect FRU List none Isolation Procedure 1 Invoke help for the desired command 2 Verify the syntax 3 Retry the command 3901 SERVICE MISSING PARAMETER Service Missing Parameter Suspect FRU List none Isolation Procedure Retry the command with the missing parameter included 3902 SERVICE BAD PARAMETER Service Bad Parameter Suspect FRU List none Isolation Procedure Retry the command with the correct parameter 96153 Revision NA 143 Oracle Confidential Internal and Authorized Service Partner Use Only 3903 SERVICE COMMUNICATION FAILURE Service Communication Failure Suspect FRU List 1 firmware Isolation Procedure Log off Log on Retry the command PF c N HB If the condition persists collect traces and escalate 3905 SERVICE INVALID COMMAND IN RESPONSE Service Invalid Command In Response Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists collect traces
58. If a cartridge address has a verified status of False then a physical audit of that location is performed and the cartridge database is updated To perform a verified audit 1 Select Tools Diagnostics Select the Audit tab From the Audit Type pull down list select Verified Audit A o 0 N To set the Start and End Address a Select Type of device from the pull down menu b Select the Module Row and Column address from the pull down menus 5 Select the Audit button in the upper right hand corner After completing the audit the Audit Console section displays the VOLIDs of the audited locations 96153 Revision NA Chapter 35 Oracle Confidential Internal and Authorized Service Partner Use Only Virtual Audit In a virtual audit the library reads the contents of the cartridge database and displays a report To perform a virtual audit Select Tools Diagnostics Select the Audit tab From the Audit Type pull down list select Virtual Audit PF c N HB To set the Start and End Address a Select Type of device from the pull down menu b Select the Module Row and Column address from the pull down menus 5 Select the Audit button in the upper right hand corner After completing the audit the Audit Console section reports the contents of the cartridge database Configuring the Library for Auto Clean Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 and
59. Isolation Procedure See result code 3543 3525 DIAGNOSTIC GRIP PHASE ERROR Grip phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3526 DIAGNOSTIC GRIP HALL ERROR Grip phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3527ZDIAGNOSTIC GRIP AMP ENABLE ERROR 96153 Revision NA Chapter8 117 Oracle Confidential Internal and Authorized Service Partner Use Only Grip amp enable error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3528 DIAGNOSTIC WRIST FAULT Wrist fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3529 DIAGNOSTIC WRIST PHASE ERROR Wrist phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3530 DIAGNOSTIC WRIST HALL ERROR Wrist phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3531 DIAGNOSTIC WRIST AMP ENABLE ERROR Wrist amp enable error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 35322DIAGNOSTIC REACH FAUIT Reach fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedu
60. LT IBM LTO COOLING ERROR The IBM LTO drive reported a cooling error Suspect FRU List 1 tape drive Isolation Procedure Replace the tape drive 96153 Revision NA Chapter 13 181 Oracle Confidential Internal and Authorized Service Partner Use Only 6421 TTI RESULT IBM LTO POWER ERROR The IBM LTO drive reported a power error Suspect FRU List tape drive Isolation Procedure Replace the tape drive 6422 TTI RESULT IBM LTO CODE ERROR The IBM LTO drive reported a microcode error Suspect FRU List drive firmware Isolation Procedure Replace the tape drive 6423 TTI RESULT IBM LTO CODE OR DRIVE ERROR The IBM LTO drive reported a microcode or drive hardware error Suspect FRU List 1 tape drive firmware 2 tape drive Isolation Procedure Replace the tape drive 6424 TTI RESULT IBM LTO DRIVE FAILURE The IBM LTO drive reported a drive failure Suspect FRU List tape drive Isolation Procedure Replace the tape drive 6425 TTI RESULT IBM LTO DRIVE OR MEDIA ERROR The IBM LTO drive reported a drive or media error Suspect FRU List 1 media 2 tape drive Isolation Procedure Replace the tape drive 6426 TTI RESULT CARTRIDGE MEDIA ERROR The drive reported a cartridge media error This can occur on load or unload Suspect FRU List 1 media 2 tape drive Isolation Procedure 1 Move the cartridge to another tape drive move source addr dest addr gt 2 If the problem persists replace the cartri
61. Library MIB variables listed in TABLE A 2 TABLE A 2 StorageTek Tape Library MIB Variables Basic Variable Title Description 1 3 6 1 4 1 1211 1 15 3 1 sILibStkBaseModel SL500 1 3 6 1 4 1 1211 1 15 3 2 slLibSerialNumber 516xoxxxxxxx 1 3 6 1 4 1 1211 1 15 3 3 sILibWWNNumber XX XX XX XX XX XX XX XX 1 3 6 1 4 1 1211 1 15 3 4 slLibraryTopLevelCondition normal 0 degraded 1 notoperative 2 1 3 6 1 4 1 1211 1 15 3 10 1 slLibLocatContact lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 2 slLibLocatStreet lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 3 slLibLocatState lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 4 slLibLocatZip lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 5 slLibLocatCountry lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 6 slLibLocatDescr lt assigned by site admin gt 1 3 6 1 4 1 1211 1 15 3 10 7 slLibLocatCity lt assigned by site admin gt 96153 Revision NA Appendix A Oracle Confidential Internal and Authorized Service Partner Use Only 207 SNMP Default Settings The SL500 comes configured with the default settings listed in TABLE A 3 TABLE A 3 SNMP Default Settings Setting Default Description Port ID Disabled Agent trap requests are sent and received on the LAN Port RLC card public port Socket Number 161 Agent requests are sent and recei
62. Library on the left and the Properties and General tabs to display even more information Streamline Library Console Tools Help System Detail CAP Folder 1 0 0 0 car 0 1 0 8 9 Drive Folder 1 0 0 0 Y Drive 0 1 2 9 2 Robot Folder 1 0 0 0 Robot 0 1 0 0 Module Count Total Cell Count Empty Cell Count Drive Count CAP Cell Count Library Interface TCPAP DNS Domain Name IP Address IP Subnet Mask 5 2 Library Host Interface REBOOT LIBRARY FOR CHANGES TO TAKE AFFECT Interface Type LVD Target ID World Wide Name Node Port A World Wide Name Port A Enabled Port A Loop ID use 126 for soft addressing 126 Port A Speed GB Port A Link Status E STORAGETEK 9 comm Status userid service Library 129 80 96 239 96153 Revision NA Chapter 23 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Select the highlighted tabs to see the library firmware version Streamline Library Console Tools Help System Detail Library 1 0 0 0 9 car Folder 1 0 0 0 car 0 1 0 8 9 Q Drive Folder 1 0 0 0 Drive 0 1 2 9 Robot Folder 1 0 0 0 Robot 0 1 0 0 STORAGETEK 24 SL500 Diagnostic Troubleshooting Guide May 2010 Library General Library Controller Module Library Controller Model Serial Number Code Version Name Version Firmware Version 1026 5 81 00
63. Log entries Warning 2 Warning Log entries lrap Data SNMP traps provide data that are derivations of SL500 log entries such as m Severity such as error warning information m Result codes such as 0000 success 5010 robot excessive posn error m Activity string such as CLI version print m A descriptive text string Other information might include m Date and time m Device address associated with the event m User name associated with the activity such as advsrv The interface specific request identifier such as HLI000001 96153 Revision NA AppendixA 209 Oracle Confidential Internal and Authorized Service Partner Use Only Severity Codes SMNP traps are grouped into the categories listed in TABLE A 5 Other categories might be added in the future TABLE A 5 Trap Severity Codes Group Type Summary Description Category 1 Error Errors critical to library Device inoperable refers to the entire operation Provide all system Failure of a sub unit or redundant machine analysis component is not a Category 1 information Category 2 Warning Conditions that might Device degraded refers to recoverable require attention failures that might allow the system to remain in use but only in a degraded mode Configuration Using CLI Work with the customer s system administrators to obtain the information they require make the necessary entries and then enable SNMP SL500 gt help snmp snmp gt
64. Move Count 2l y Access Order Random Move Type 8 Robot amp Cartridge Robot Only Add meum Open Modify Remove Previous Finish Cancel Copy State Completed Moves 0 Number of sequences running O E STORAGETEK commstatus UserID service Library 129 80 96 239 9 Select Previous to go back one screen and modify the target or source address range or Finish to complete the setup 72 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Performing a Recovery Move This utility moves a cartridge from a source location CAP cartridge slot or tape drive to a destination CAP or storage cell only For example if you want to replace a cleaning cartridge that has expired Move the cartridge to a CAP slot and then perform an eject Enter the new cleaning cartridge into a CAP slot Move the cartridge from the CAP slot to a reserved slot Before moving any cartridge generate a cartridge summary report that shows the contents of slots in the library This report will help you determine which slots are available for use and which cartridges may have to be moved to obtain their slot See Generating and Saving Reports on page 26 To move a cartridge Select Tools Diagnostics Streamline Library Console Ji al n 2 x a Help System Det
65. No compatible cleaning cartridge for this drive type Suspect FRU List None Isolation Procedure Add a compatible cleaning cartridge to the library for the selected tape drive type 3338 IFM CLEAN CARTRIDGE EXPIRED Cleaning cartridge has expired Suspect FRU List cleaning cartridge Isolation Procedure Replace the cleaning cartridge with one for the desired tape drive type 3339 IFM EMPTY CAP CELL NOT FOUND No empty CAP cells remain Suspect FRU List None Isolation Procedure Remove cartridges from the CAP magazines 3340 IFM CART IS NOT CLN OR DIAG Selected cartridge is not a cleaning or diagnostic cartridge Suspect FRU List None Isolation Procedure 1 Select a cleaning or diagnostic cartridge 2 Retry the command 96153 Revision NA Chapter7 109 Oracle Confidential Internal and Authorized Service Partner Use Only 3341 IFM DIAG ONE OR MORE CORNERS SKIPPED Corners Test Failed One Or More Corners Occupied Suspect FRU List None Isolation Procedure No action required The diagnostic passed but is indicating that one or more corners contain a cartridge and the diagnostic cartridge cannot be moved to the occupied corners 33422IFM DIAG CAP CELL SKIPPED All CAP Cells Occupied Skipped Test Suspect FRU List None Isolation Procedure No action required The diagnostic passed but is indicating that it could not move a diagnostic cartridge to a CAP location 3343 IFM DIAG ONE OR MORE DRIVES SKIPPED
66. Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 3 3 CLI Service Commands Continued Command Description snmp addTrapRecipient trapLevel lt trapLevelString gt host lt hostName hostAddr gt version lt v2c community lt communityString gt v3 name lt trapUserName gt auth lt MD5 SHA gt authPass lt authPassPhrase gt priv lt DES AES gt privPass lt privPassPhrase gt engineld lt engineldString gt gt Adds an SNMP trap recipient trapLevelString is a single digit or a comma separated list of digits 1 2 3 4 hostName hostAddr need to be fully qualified The engine ID is a string of at most 31 hex characters preceded with Ox snmp addUser version lt v2c community lt communityString gt v3 name lt trapUserName gt auth lt MD5 SHA gt authPass lt authPassPhrase gt priv lt DES AES gt privPass lt privPassPhrase gt snmp deleteTrapRecipient lt id lt index gt host lt hostName hostAddr gt version v2c community lt communityString gt v3 name lt trapUserName gt gt gt Adds an SNMP user Deletes an SNMP trap recipient The lt hostName hostAddr gt need to be fully qualified snmp deleteUser lt id lt index gt version lt v2c community lt communityString gt v3 name lt userName gt gt gt Deletes an SNMP user snmp disable port lt portID gt Disables SNMP for the specified port snmp enabl
67. Revision NA Chapter3 61 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 3 3 CLI Service Commands Continued Command Description park Parks the robot in the home position inside the robotics unit so the robot can be removed You must reboot the library to return it to active status by either power cycling the library or by issuing a CLI reboot command Caution The robotics unit MUST be removed with the power off If you change your mind after issuing the park command and do not replace the robotics unit you still must power cycle the library or issue a CLI reboot command Do not open and close the door to reboot the library print log all error warning info trace 0 trace diag config lt scsi gt scsi ck syslog snmpd Prints the specified logs to the console If desired the console can be captured to a file for transfer To create a text file of the log using HyperTerminal enable text capture to a local file before printing the desired log put dest addr gt Places the cartridge from the robot hand into the specified address range track z wrist reach grip Shows the range in motion of the mechanism in tachometer counts reboot Restarts the operating system and initialization recalibrate address Recalibrates a single specified address recalibrate start address end address
68. Revision NA Product Precautions xxvii Oracle Confidential Internal and Authorized Service Partner Use Only a Replace the connector s protective cover when the connector is disconnected a Clean the connector before making a connection Make sure that there are no obstructions and that keyways are aligned Fiber optic Cable Handling Observe these precautions when you handle fiber optic cables Do not coil the cable to less than 96 mm 3 75 in in diameter Do not bend the cable to less than 12 mm 0 5 in in radius StorageTek recommends that a cable s bend radius be no less than 20 times the diameter of the cable Do not pull on the cables carefully place them into position Do not grasp the cables with pliers grippers or side cutters do not attach pulling devices to the cables or connectors Keep cables away from sharp edges or sharp protrusions that could cut or wear through the cable make sure that cutouts in the equipment have protective edging Protect the cable from extreme temperature conditions Install the connector s protective cover whenever the connector is not connected Rack Precautions the library rack A Caution Observe the following safety precautions when you install equipment into a Install the equipment from the bottom of the rack to the top of the rack StorageTek recommends that you place the heaviest items near the bottom of the rack whenever possible a Ensure that the equ
69. Storage Tek SL500 Modular Library System Diagnostic and Troubleshooting Guide Revision NA SS 4v Sun Part Number 96153 May 2010 Revision NA Submit comments about this document by clicking the Feedback link at http docs sun com Oracle Confidential Internal and Authorized Service Partner Use Only StorageTek SL500 Modular Library System Diagnostic and Troubleshooting Guide Part Number 96153 Copyright 2006 2010 Oracle and or its affiliates All rights reserved This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing If this is software or related software documentation that is delivered to the U S Government or anyone licensing it on behalf of the U S Government the following notice is applicable U S GOVERNMENT RIGHTS Programs software databases and related d
70. T LOAD FAIL CART PRESENT The load failed and the cartridge is still present Suspect FRU List 1 tape drive 2 robotics unit Isolation Procedure 1 Issue drive addr state N If the drive state results indicate a cartridge is present issue drive lt addr gt load If the load fails open the door and attempt to push the cartridge into the tape drive Issue drive lt addr gt load If the load fails attempt to manually load a different cartridge Issue drive lt addr gt state N 0o gd m Qo If the drive state indicates a cartridge is present issue drive addr load 8 If the load fails replace the tape drive 6416 TTI RESULT LOAD FAIL NO CARTRIDGE The load failed because there is no cartridge present Suspect FRU List 1 tape drive 2 robotics unit Isolation Procedure 1 Open the front door 2 Determine the cartridge location tape drive or hand If the cartridge is in the tape drive 1 Issue drive lt addr gt state If the command fails replace the tape drive Do the results indicate that the cartridge is not present If an IBM tape drive Open the door Attempt to push the cartridge all the way into the tape drive Issue drive addr state A WO N B If the result indicates that the cartridge is present replace the tape drive 96153 Revision NA Chapter 13 179 Oracle Confidential Internal and Authorized Service Partner Use Only If a Hewlett Pack
71. TABLE A 7 TABLE A 8 TABLE A 9 Cleaning Cartridge Status 37 RLC Card Indicators 43 Drive Tray LED 43 Power Supply LED 43 Keypad Buttons and Indicators 45 Keypad Service Required LED 45 Hyperterminal Connection 55 CLI Commands for Library Configuration 58 CLI Service Commands 59 Non diagnostic Operations and Information 65 Action Code Range and Activity 89 Action Codes and Activities 89 Result Code Numbering and Chapter 92 MIB Data Supported 206 StorageTek Tape Library MIB Variables Basic 207 SNMP Default Settings 208 Trap Notification Levels 209 Trap Severity Codes 210 SNMP Menu Options 214 SNMP User Details 215 Trap Levels 216 Port Control Details 217 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only xi xii SL500 Diagnostics Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Preface This guide is for Oracle service personnel and authorized service partners who maintain Oracle s StorageTek SL500 library Most of the information pertains to library hardware Refer to your tape drive or software documentation for specific drive information or for client generated software commands and console messages Related Documentation The following list contains the names and order numbers of publications that provide additional information aboutthe SL500 The documentation is available online at
72. TOO SHORT Targeting packet received from scanner too short to contain valid data Suspect FRU List robotics unit Isolation Procedure 1 Inspect the library for obstruction remove if found 2 Power cycle the library 3 If the error persists replace the robotics unit 5417ZSCAN FIRMWARE DOWNLOAD FAILURE A firmware download of the scan engine failed Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 If the error persists replace the robot 166 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Target Errors 55007 TARGET EXCEEDED MAX ALLOWABLE BARS The camera reported more bars than are allowed in the array Suspect FRU List none Isolation Procedure Internal software error Does not propagate 5501 TARGET NOT RECOGNIZED No valid target found in the target scan data from the camera Suspect FRU List none Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found A WO N B Reboot the library 5502 TARGET OFFSET INVALID Target offset checking found an invalid value Suspect FRU List robotics unit Isolation Procedure 1 Verify the target hardware to ensure it is properly installed 2 Power cycle the library 3 If the error persists replace the robotics unit 5504 TARGET FAILED TO CALIBRATE SCANNER The calibration of the camera for targ
73. Y MODULE 4 SUPPLY 1 DEGRADED Power Supply Degraded Module 4 Supply 1 Isolation Procedure See result code 3576 3589 DIAGNOSTIC POWER SUPPLY MODULE 4 SUPPLY 2 DEGRADED Power Supply Degraded Module 4 Supply 2 Isolation Procedure See result code 3576 96153 Revision NA Chapter8 131 Oracle Confidential Internal and Authorized Service Partner Use Only 132 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 9 Library Miscellaneous Errors 6 This chapter describes how to use the library miscellaneous error result codes to isolate problems 3700 LIBRARY SYSTEM RESOURCE FAILURE Library system resource failed Suspect FRU List firmware Isolation Procedure Collect traces Reboot the library 3701ZLIBRARY UNABLE TO MOVE CARTRIDGE TO SOURCE Note This code becomes obsolete in firmware 1022 Library unable to move cartridge to source Suspect FRU List 1 robotics unit 2 missing CAP magazine 3 firmware Isolation Procedure Open the door Check the hand If the destination is a magazine verify the magazine is correctly seated If the destination is a tape drive check the bezel replace it if it has fallen off Check the cartridge m If the cartridge is correctly in the hand close the door and reboot the library m If the cartridge is not correctly in the hand remove the cartridge Reboot the
74. a door open condition Isolation Procedure m Verify the library door is closed Reboot the library Retry the operation PF c N If the error persists check the door sensors and cabling for damage Replace as needed 5052 ERR SRV REQUEST OUEUED TIMEOUT The servo module timed out waiting for a request to be queued Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5053 ERR SRV REQUEST ACTIVE TIMEOUT The servo module timed out waiting for a request to complete Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 158 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5054 ERR SRV BAD MECH ID IN COORD The servo coordinator received a bad mechanism identifier Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5055 ERR SRV SYS MSG ALLOC FAIL Servo could not allocate a sys message Suspect FRU List none Isolati
75. access the Yes Go to TIP 2000 Library SCSI Interface on page 4 or library TIP 3000 Library Fibre Channel Interface on page 5 No Go to the next step 3 Do you have a tape drive problem Yes Go to TIP 4000 Tape Drives on page 6 No Go to the next step 4 Do you have a StorageTek Library Console Yes problem No Go to TIP 5000 StorageTek Library Console on page 7 Go to the next step 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only into the CLI port A potential power surge could cause a fire or damage to the f Caution Fire hazard circuit card damage Do not insert a telephone connector RLC card 5 If you are uncertain run diagnostic tests Use the command line interface CLI on the library tape drive activities before you troubleshoot library faults i Caution System problems Make sure that the operator has quiesced the library and TIP 1000 Power Use this TIP to troubleshoot AC power problems Symptom Explanation Conditions That Could Cause This Symptom The power supply breaker trips m Defective power supply m Defective power cable m Incorrect power source from wall m Defective tape drive Caution Follow the safety precautions in Personal Safety and Product Precautions 1 Look at the back of the rack 2 Is the power cord seated properly Yes Go to Step 3 N
76. acle Confidential Internal and Authorized Service Partner Use Only 5405 SCAN APP TO DRIVER WRITE TIMEOUT Scanner application timed out while trying to write to driver Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5406 SCAN APP RECEIVED LLF NAK FN Scanner returned NAK on the outgoing packet s frame number Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5407 SCAN APP RECEIVED LLF NAK CHKSUM Scanner returned NAK on the outgoing packet s checksum Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5408 SCAN APP RECEIVED LLF BUSY Scanner returned message indicating packets received are being ignored Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5409 SCAN APP RECEIVED PACKET WITH BAD CHKSUM Scanner application received a packet with a bad checksum Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5410 SCAN APP RECEIVED NR 164 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Scanner application receive
77. addTrapRecipient trapLevel lt trapLevelString gt host lt hostName hostAddr gt version lt v2c community communityString gt v3 name lt trapUserName gt auth lt MD5 SHA gt authPass lt authPassPhrase gt priv lt DES AES gt privPass lt privPassPhrase gt engineId lt engineldString gt gt where trapLevelString is a single digit or a comma separated list of digits 1 2 3 4 or see cautionary note below and host Address hostName gt need to be fully qualified The engine ID shall be a string of at most 31 hex characters preceded with 0x NOTE community is a reserved word and can not be used for input strings 210 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only snmp addUser version v2c community lt communityString gt v3 name set lt UserName gt auth MD5 SHA gt authPass lt authPassPhrase gt priv DES AES privPass privPassPhrase NOTE community is a reserved word and can not be used for input strings snmp deleteTrapRecipient id index host hostName hostAddr gt version lt v2c community lt communityString gt v3 name lt trapUserName gt gt gt NOTE community is a reserved word and can not be used for input strings The hostAddress hostName must be fully qualified snmp deleteUser id index version v2c community l
78. ail Apply Refresh arian ec ee M M M System Detail Library Reports yee Status Properties Monitors 0 D o Diag mm Sate Shy Operational State Operational User Mgmt Access Door Closed Log Off i lt gt STORAGETEK comm status UserlD service Y Library 129 80 96 239 96153 Revision NA Chapter3 73 Oracle Confidential Internal and Authorized Service Partner Use Only 2 Select the RcvrMove tab AE Tools Help Diagnostics Start Reboot ga 0 0 0 Library CAP Folder 1 0 0 0 ox 7 Teu E o Drive Folder 1 0 0 0 HI DiagMove Load Code Activate Code RevrMove T Fee Se RECOVERY MOVE Choose source and destination location for move Then choose Start button above to initiate cartridge move This move function is intended to place a cartridge back to it s original home location Source Location Destination Location Mode Type Cap x x 7 y Fre Location gt VOLID Library Max v r Module Max v Type m x p Row Max x Library Min E wil r Column Max gt Module Min vj Row Min y Column Min i f E STORAGETEK comm status UserlD service Y Library 129 80 96 239 3 Define the source location parameters by first selecting the Mode Location or Volume ID To move a cartridge by the slot address a Select the Mode as location b Select Type CAP Cell
79. ame stkUserV3 Note Users can be deleted by Id Configuration Using Library Console Note SL500 library firmware must be version 1067 or higher StorageTek Library Console software must be version FRS 2 95 or higher TABLE A 3 lists menu options for configuring SNMP using StorageTek Library Console TABLE A 6 SNMP Menu Options Select Tab To SNMP gt General View details of the SNMP users and trap recipients SNMP gt Add Users Set up SNMP users SNMP gt Delete Users Delete SNMP users SNMP gt Add Trap Recipients Set up trap recipients SNMP gt Delete Trap Recipients Delete trap recipients SNMP gt Port Control Set up port ID 214 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 1 2 3 Adding an SNMP User To add an SNMP user Select Tools gt System Details gt SNMP Select the Library folder from the device tree Select SNMP gt Add Users and enter the following details TABLE A 7 SNMP User Details Field Description Version Version of the SNMP standard SNMPv2c or SNMPv3 Community v2c only Applications use community strings for access control The manager includes the community string in its SNMP messages to an agent The agent consequently can accept or reject the operation This can be a maximum of 31 alphanumeric characters UserName v3 only
80. ard tape drive If the cartridge is sitting in the tape drive replace the tape drive sensor is not functional If the cartridge is not in the tape drive Check the robotic hand Manually extract the cartridge from the hand Issue move source addr dest addr If the cartridge doesn t load issue drive addr state If the results indicate that the cartridge is not present check the hand If the cartridge is in the hand replace the robotics unit N FS 0 B WO N HB If the cartridge loads the problem is resolved 6417TTI RESULT DRIVE INTERFACE TYPE UNKNOWN Drive configuration was tried but the interface type is unknown Suspect FRU List 1 tape drive 2 drive firmware 3 software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state 4 If a Hewlett Packard tape drive repeat steps 2 and 3 but pull the tape drive instead of resetting it 5 If the drive state command fails a second time replace the tape drive 6 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the d
81. artner Use Only m If the diagnostic test does not fail collect the logs print log all and write an incident report 3321 IFM MOVE RESERVE FAIL Failure during reservation Suspect FRU List firmware Isolation Procedure 1 Check the address 2 Visually verify that a conflict exists If a conflict exists continue to the next step If no conflict exists recheck the address Remember to take the reserved slots into account for a SCSI address If still no conflict exists collect traces and continue 3 Reboot the library 3322ZIFM MOVE CART IN HAND Cartridge in hand Suspect FRU List 1 robotics unit 2 firmware Isolation Procedure a Collect the logs print log lt all gt Scan for error IIFM MOVE CART IN HAND Once the error is found look back in time for the INOP indication Es op uq Once the INOP condition is found determine the source of the INOP condition and attempt to clear it 3323 IFM MOVE SOURCE CAP MAGAZINE MISSING Source location CAP magazine missing Suspect FRU List CAP magazine Isolation Procedure 1 Open all the CAP doors configured as I O 2 Visually verify that all CAP magazines are present m If all are present replace the CAP magazine indicated as missing m If one or more CAP magazines are missing insert the missing magazines 104 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use On
82. as needed to perform a fetch Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 5611 CMO PUT RETRY PERFORMED A retry was needed to perform a put Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 96153 Revision NA Chapter12 171 Oracle Confidential Internal and Authorized Service Partner Use Only 56122CMO CART LABEL MISCOMPARE The cartridge label or media type did not match the one from the controller Suspect FRU List cartridge Isolation Procedure 1 Verify that the cartridge is labeled correctly Correct the label if required 2 If labeled correctly verify the Host information 5616 CMO INIT FAILURE Failed initialization Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found PF c N HM Make sure the robotics unit flex cable is extracted from the robotics unit chassis to the proper length not too short not too long je Reboot the library or open and close the l
83. bel so slot scan was used as a retry Suspect FRU List Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 56242CMO USED INITIAL TARGETED LOCATION Calibration had to use the initial targeted location because the retarget at cal position failed Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 96153 Revision NA Chapter 12 173 Oracle Confidential Internal and Authorized Service Partner Use Only 56252CMO AUDIT LABEL MIN LENGTH NOT MET Audit read a label but the minimum label length of six characters was not met Suspect FRU List 1 labels 2 robotics unit Isolation Procedure 1 If the code occurs frequently check for damaged labels Replace any damaged labels 2 If the labels look good replace the robotics unit 5626 CMO FAILED UNSET TARGET CALIBRATION Failed to unset target calibration Suspect FRU List none Isolation Procedure Internal software error Does not propagate 56302 CMO CALIBRATION RETRY PERFORMED A retry was needed to perform a calibration Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally a
84. bels are read for calibration purposes 4 The slots are audited for cartridge volume serial numbers This information is stored on the RLC card Note In the following discussion robot refers to the robotic components in general X components are components that move along the X axis horizontally and Z components are components that move along the Z axis vertically The initialization sequence can start with the robot fully retracted into the robotics unit parked or with the robot outside of the robotics unit not parked 96153 Revision NA 197 Oracle Confidential Internal and Authorized Service Partner Use Only The robot is parked The firmware tells the robotic components to 1 Move the gripper to the open and then the closed positions 2 Move the reach components to the extended end stop then to the retracted end stop 3 Move the wrist to the counterclockwise end stop then to the clockwise end stop 4 Lower the Z components from the top end stop to the bottom end stop 5 Move the Z components off the floor a few inches a clicking noise is normal during this move Move the X components to the front end stop then to the back end stop Move the X components to the center position so the wrist can be initialized Move the wrist to the counterclockwise end stop then to the clockwise end stop oC oo NH 9 Move the wrist to point at the back of the rack parallel with the X axis 10 If no cartri
85. ber tool box diagnostics until Tools has a SL500 option use of L700 has worked for basic function testing m Connect to the host server have the customer install the ISV application software and try to run using the application program 4 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TIP 3000 Library Fibre Channel Interface Use this TIP if the client system does not recognize the library Before you start make sure that the Fibre Channel cables are the correct type and length for your operation Symptom Explanation Conditions That Could Cause This Symptom The library cannot be accessed by the m System not working or incorrectly configured client system m Incorrect library configuration m Loose or incorrect cable connection at the system or at the library m Defective RLC card 1 Have the customer quiesce the library and tape drive activities 2 Look at the back of the rack Is the library the only Yes Go to Step 3 client system component not operating correctly No Notify the system administrator 3 Make sure that the library configuration matches the Yes Go to Step 4 system requirements This can be checked in the Nor Correctly conisure the librat StorageTek Library Console configuration menus Is y 5 y the library correctly configured 4 Check the host to library cable connection a
86. cal file before printing the desired log Example gt print log all log_error 2004 09 20T19 21 45 636 0 0 0 0 0 3200 interface manager null error 3000 3312 request id Diagnostic 0x100b0878 IfmMove commonMoveCommand FETCH request failed 2004 09 20T19 21 45 644 0 0 0 0 0 3670 diag null error 3683 3312 request id Service 0x1009f6e8 DiagGetPut Diagnostic Get Put completionCode 1 2004 09 21T10 57 11 902 0 0 0 0 0 3670 diag null error 3683 3302 request id Service 0x100a02c8 DiagGetPut Diagnostic Get Put completionCode 1 42 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Controls and Indicators Note For tape drive controls and indicators refer to the vendor publications and Web sites The following tables and figure list and describe the controls and indicators TABLE 1 2 RLC Card Indicators Indicator Description EJECT OK Indicator Unused FAULT Indicator LED flashes red when the controller has detected a problem STANDBY Indicator Unused ACTIVE Indicator LED is solid green when the RLC card is the active card TABLE 1 3 Drive Tray LED Activity Meaning Action On solid The drive fan failed the temperature is too Replace the fan high TABLE 1 4 Power Supply LED Activity Meaning Action On Power supply is active Not
87. ce Partner Use Only PF 0c N HB ol Copying the MIB Text File The MIB text resides within the library controller card Users must copy this file using the Transfer File utility available with version 2 91 2 26 00 or higher of StorageTek Library Console To copy the MIB file Log on to the library using StorageTek Library Console Choose Tools gt Diagnostics Choose the TransferFile tab Click the Transfer button next to the STREAMLINE_TAPE_LIBRARY_MIB_TEXT text file In the Save dialog box choose a Save in folder Type in a file name Click Save MIB 2 Support The SL500 agent supports the MIB data listed in TABLE A 1 TABLE A 1 MIB Data Supported Number Title Description 1 3 6 1 2 1 1 mib 2 system Device description location and contact 1 3 6 1 2 1 2 mib 2 interfaces Network interface table 1 3 6 1 2 1 3 mib s at Network address translation table 1 3 6 1 2 1 4 mib s ip IP protocol statistics 1 3 6 1 2 1 5 mib s icmp ICMP protocol statistics 1 3 6 1 2 1 6 mib s tcp TCP protocol statistics 1 3 6 1 2 1 7 mib s udp UDP protocol statistics 1 3 6 1 2 1 11 mib s snmp SNMP protocol statistics 206 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Network Auto Discovery and Mapping For auto discovery to include the SL500 library the SNMP agent provides the basic StorageTek Tape
88. ce the tape drive 6441 TTI RESULT UNLOAD TIMEOUT The drive failed to unload within the allotted time Suspect FRU List 1 tape drive 2 media Isolation Procedure Open the door Visually check for a stuck cartridge If no cartridge is stuck replace the tape drive If a cartridge is stuck issue drive addr rewindunload a A WwW N HB If the cartridge remains stuck remove the tape drive and manually eject the cartridge 6 Replace the tape drive 96153 Revision NA Chapter13 187 Oracle Confidential Internal and Authorized Service Partner Use Only 64422TTI RESULT HP TIMEOUT A Hewlett Packard LTO Drive command Timeout occurred Suspect FRU List 1 tape drive 2 drive firmware 3 software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 If the command fails issue drive addr state 4 If a Hewlett Packard tape drive repeat steps 2 and 3 but pull the tape drive instead of resetting it If the drive state command fails a second time replace the tape drive If an IBM tape drive replace it 5 Deactivate the traces for th
89. cedure See result code 3543 3541 DIAGNOSTIC Z PHASE ERROR Z phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card 96153 Revision NA Chapter8 119 Oracle Confidential Internal and Authorized Service Partner Use Only Isolation Procedure See result code 3543 3542 DIAGNOSTIC_Z HALL ERROR Z phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3543 DIAGNOSTIC Z AMP ENABLE ERROR Z amp enable error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure 1 Collect the logs print log lt all gt 2 Locate the result code in the Log Error file 3 Scan backward in the log looking for a 5XXX result code m If a 5XXX code is found use the 5XXX isolation procedure m If no 5XXX code is found continue with the next step 4 Rerun the diagnostic test m If the diagnostic test passes an intermittent problem exists m If the diagnostic test fails go to the next step 5 Reboot the library 6 Rerun the diagnostic test m If the diagnostic test fails replace the RLC card m If the diagnostic test passes the problem is resolved 7 Reboot the library 8 Rerun the diagnostic test m If the diagnostic test fails put the original RLC card into the library and replace the robotics unit m If the diagnostic test passes the problem is resolved 9 Reboot the library 10 Rerun the diagnostic
90. ch 2006 J See this revision for details 114149 May 2006 K See this revision for details 114155 June 2006 L See this revision for details 114165 September 2006 M See this revision for details 114184 November 2006 N See this revision for details May 2010 NA m Throughout Updated for branding and security m Preface Supplied useful Web sites for more informtaion see Additional Information on page xv m Chapter 3 Updated CLI commands and included new activation command for features see TABLE 3 2 on page 58 and TABLE 3 3 on page 59 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only iv SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Contents Revision History iii Contents v Tables xi Preface xiii Related Documentation xiii Documentation Support and Training xiv Oracle Welcomes Your Comments xv Additional Information xv Personal Safety xvii EN60950 1 2001 Statement xvii Safety Precautions xvii Lifting Techniques xviii Shoulder Elbow Wrist and Hand Safety xviii Precauciones de seguridad xix T cnicas de levantamiento de objetos xx Seguridad de hombros codos mu ecas y manos xx Fiber optic Safety xxi Laser Product Label xxi Seguridad de fibras pticas xxii Etiqueta del producto l ser xxii Rack Safety xxiii Seguridad del bastidor xxiv 96153 Revision NA Oracle Confi
91. command m If the state indicates a fault or not present condition replace the tape drive m If the state is online continue 3 Reboot the library 4 Verify the tape drive fault LED is off 122 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only m If the fault LED is on replace the tape drive m If the fault LED is off rerun the diagnostic test m If the diagnostic test fails escalate 3547ZDIAGNOSTIC NO FUNCTIONAL DRIVE FOUND No functional drive found Suspect FRU List 1 tape drive 2 firmware Isolation Procedure 1 Visually verify that all tape drives have their fault LEDs lit If one or more tape drives do not have their fault LEDs lit continue to Step 2 If all tape drives have their fault LEDs lit replace the tape drives and continue 2 Reboot the library 3 Rerun the diagnostic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 3548 DIAGNOSTIC DOOR SENSOR FAILURE DOOR OPEN Door sensor failure Door open Suspect FRU List 1 door sensor 2 RLC card 3 firmware Isolation Procedure 1 Verify if the door is open or closed m If closed replace the door sensor m If open close the door and wait for the audit to complete 2 Rerun the diagnostic test the diagdoor diagnostic test may have timed out while waiting for the door to be closed m If the problem persists replace
92. d a packet with NR CR when expecting a label Suspect FRU List none Isolation Procedure Not an error Reason code is returned when the scanner does not see a label when asked to read one 5411 SCAN APP BAD STATUS Scanner application failed to return valid status Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 54122SCAN APP PACKET SIZE TOO LARGE Scanner application attempted to return too large of packet Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5413 SCAN APP ASCII TO INT PARSE FAILURE Scanner application failed while trying to parse target data Suspect FRU List none Isolation Procedure Internal software error Does not propagate 5414 SCAN APP LOOKING FOR TARGET GOT BARCODE Scanner returned a barcode but the application was looking for a target Suspect FRU List none Isolation Procedure Internal software error Does not propagate 96153 Revision NA Chapter 12 165 Oracle Confidential Internal and Authorized Service Partner Use Only 5415 SCAN APP RECEIVED LINE STATUS ERROR INDICATION Line status Overrun Framing Break or RxFIFO error on scanner serial channel Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 5416 SCAN APP TARGETING DATA
93. default internal 2005 12 06T11 44 33 645 root default internal 2005 12 06T11 44 52 595 root default internal E E E E PRLrrRrRR RR M ooooooo oo gt oooooooo oocoooooo E STORAGETEK comm Status UserID service Library 129 80 96 239 96153 Revision NA Chapter1 33 Oracle Confidential Internal and Authorized Service Partner Use Only Auditing the Library An audit is the process of reading and cataloging every cartridge within a library or verifying the locations of cartridges An audit occurs when you m Power on the library m Open and close the library front door m Make a request from the Library Console The library maintains a database that contains the following information for all the cartridges in the library m Volume serial numbers VOLID m Slot location m Verified status True or False You can use Library Console for three types of audits m Physical m Verified m Virtual Physical Audit During a physical audit the robot moves to the cartridge locations in the library verifies the VOLID and updates the cartridge database This audit changes the Verified status of the cartridge locations to True Entire Library Audit from Library Console The robot moves to all the slots catalogs the VOLIDs and locations and updates the cartridge database This audit is a background process and does not interrupt onli
94. dential Internal and Authorized Service Partner Use Only Product Precautions xxv Electrostatic Discharge ESD Damage Prevention xxv ESD Precautions xxv ESD Protection Procedure xxvi Prepare the Work Area xxvi Replace Components xxvii Clean Up xxvii Fiber optic Cable Installation xxvii Fiber optic Cable Handling xxviii Rack Precautions xxviii 1 Troubleshooting 1 TIP 0000 START 1 TIP 1000 Power 2 TIP 2000 Library SCSI Interface 4 TIP 3000 Library Fibre Channel Interface 5 TIP 4000 Tape Drives 6 TIP 5000 StorageTek Library Console 7 Using StorageTek Library Console 8 Requesting the Activation Password 9 Installing StorageTek Library Console 14 Logging On to StorageTek Library Console 19 Reviewing System Detail Information 20 Generating and Saving Reports 26 Monitoring Events 30 Auditing the Library 34 Physical Audit 34 Verified Audit 35 Virtual Audit 36 Configuring the Library for Auto Clean 36 Viewing the List of Cleaning Cartridges 37 Cleaning Tape Drives 37 Importing Cleaning Cartridges Through the CAP 38 Exporting Cleaning Cartridges Through the CAP 39 vi SL500 Diagnostics Troubleshooting May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Transferring Files From the RLC Card 40 Performing Self Tests 41 Library Self Tests 41 Device Self Tests 42 CLI Reports and Monitors 42 Controls and Indicators 43 Fault Isolation Considerations 47 Determine Library Faults 4
95. dge 3 If problem disappears issue drive addr state 182 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Determine if the tape drive needs cleaning from the drive state command If cleaning is required do it If cleaning is not required continue to the next step 5 Move a different cartridge to the original tape drive 6 If the error persists replace the tape drive 6427 TTI RESULT IBM LTO SCSI OR FIBRE ERROR The IBM LTO drive reported a SCSI or Fibre Channel error Suspect FRU List 1 tape drive 2 Fibre SCSI connector 3 cable Isolation Procedure See result code 6430 6428 TTI RESULT IBM LTO RS 422 ERROR The IBM LTO drive reported an RS422 error Suspect FRU List 1 tape drive 2 RLC card Isolation Procedure See result code 6430 6429 TTI RESULT IBM LTO DRIVE ERROR The IBM LTO drive reported a recoverable drive error Suspect FRU List tape drive Isolation Procedure See result code 6430 6430 TTI RESULT IBM LTO FIBRE PORT OFFLINE The IBM LTO drive reported that the Fibre port is OFFLINE Suspect FRU List 1 tape drive 2 cable 3 switch Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive Pull the tape drive out wait 10 seconds then put it back in
96. dge is present move the reach components to the extended end stop then to the retracted end stop 11 If no cartridge is present move the gripper to the closed end stop then to the open end stop 12 Scan the library for module configuration labels 13 Begin the calibration and audit using the hand assembly bar code scanner a Use the target on each array to determine fine positioning b Scan each slot to determine the volume serial number of any cartridge present The RLC card s volatile memory stores the information 14 If a cartridge is present place the cartridge in an empty CAP slot if available If no CAP slot is available place the cartridge in the next available slot within the library If no slot is available the initialization fails and a message appears on the StreamLine Library Console saying that the cartridge needs to be removed from the hand or a CAP slot needs to be made available 15 After the cartridge is dropped off point the wrist in the tape drive direction 16 Move the reach components to the extended end stop then to the retracted end stop 17 Move the gripper to the open and then the closed positions 198 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only The robot is not parked When the library is powered on the firmware does not know the position of each of the robotic components The firmware
97. drom cdrom0 SLConsoleSolaris bin and follow the installer instructions Note The following screens show what information you would type or which buttons you would click Follow the instructions on the screens 1 Install the StorageTek Library Console to your PC 14 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 2 Select the I accept button then continue to follow the information on the screens including clicking on the Next button Streamline Library Console Installation and Use of SLConsole Requires Acceptance of the Following License Agreement LICENSE AGREEMENT Streamline Library Console software IMPORTANT READ THE FOLLOWING CAREFULLY This License Agreement License is a legal agreement between you either an individual or an entity and Storage Technology Corporation StorageTek or the authorized StorageTek reseller from which you acquired the StorageTek SL500 8500 library and that includes this Streamline Library Console remote or local Software BY PROCEEDING WITH THE INSTALLATION OF THE SOFTWARE YOU AGREE TO THE TERMS OF THIS LICENSE AGREEMENT GRANT OF LICENSE You are hereby granted a personal nonexclusive zl Streamline Library Console InstallAnywhere will guide you through the installation of SLConsole 2 23 00 Itis strongly recommended that you quit all programs before continuing w
98. e Select Tools Diagnostics Select to expand the Drive Folder Select the tape drive that requires cleaning Select the Clean tab gd B OY N ma Select the Start Clean tab at the top right corner of the screen The Drive Clean Status Console displays the status of the cleaning operation Importing Cleaning Cartridges Through the CAP Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 and then upgrade the library firmware to the SL500 code level 1092 Use the CAP to place new cleaning cartridges in the library reserved slots Before importing cleaning cartridges through the CAP verify the following m The required number of reserved slots is empty m The CAP slots are empty m The cleaning cartridges match the tape drive type m The CAP Prevent Allow state is set to Allow Refer to your SCSI reference manual for syntax To import cleaning cartridges through the CAP 1 Press the Open CAP button on the keypad The robot opens the CAP door and the Open CAP LED is turned on 2 Grip the handle of the magazine and slide it out of the CAP and onto the door rails Note Do not remove the magazine from the door Leave the magazine on the door rails This allows the magazine to slide easier into the CAP Caution Possible damage to components You must enter the cartridges properly or else you might damage the robot or the tape drive or cause the library to stop ope
99. e Isolation Procedure See result code 6408 64072TTI RESULT COMM ERROR Communication error occurred with the drive Suspect FRU List tape drive Isolation Procedure See result code 6408 6408 TTI RESULT NO DRIVE ERROR No drive Suspect FRU List tape drive Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state If the command fails replace the tape drive 4 Issue drive addr info If the command fails replace the tape drive 5 Issue drive addr getconfig If the command fails replace the tape drive 6 Issue drive addr setconfig If the command fails replace the tape drive 176 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 7 Issue move source addr dest addr gt If the command fails replace the tape drive 8 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6409 TTI RESULT WRONG PORT NUM Port nu
100. e Ims upsidedowndetect print Shows the library s current upsidedowndetect setting upsidedowndetect lt on off gt Sets the upsidedowndetect option On is the default setting and allows the mixed media library to detect upside down SDLT cartridges Off disables the checking function Note LTO cartridges can not be placed upside down into a library slot version print Shows all of the library version information 64 SL500 Diagnostic Troubleshooting Guide May 2010 Oracle Confidential Internal and Authorized Service Partner Use Only Revision NA 96153 This table lists operations and information that are not diagnostics but are useful in the servicing of the library TABLE 3 4 Non diagnostic Operations and Information Type Description General Status Provides the states and status for the library front door CAP and tape drives Environmentals Status Provides the status of all power supplies fans and temperature for the library and tape drives Reboot Reboots the library or specific tape drive Media error table Reports on the media errors StorageTek Library Console Move Utilities This section describes how to perform a diagnostic move and a recovery move For more information about StorageTek Library Console see Using StorageTek Library Console on page 8 through Installing StorageTek Library Console on page 14 Performing a Diagnostic Move T
101. e drives troubleshooting 6 troubleshooting Fibre Channel 5 power 2 SCSI 4 StorageTek Library Console 7 tape drives 6 Ww warning eye hazard from laser xxi xxii installaing rack equipment in library xxiii radiation from laser xxi warning 2 log severity level 50 warning events 88 warnings measuring line voltage 3 Web sites list xv Windows loading StorageTek Library Console 14 wrist safety xviii 221 Oracle Confidential Internal and Authorized Service Partner Use Only 222 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only
102. e history of the failure is recorded 4 Did a permanent mechanism failure occur The mechanism FRU is not online after a permanent failure and the mechanism fails further diagnostics or attempts to make the FRU operational 5 Did a logical fault occur Logical faults can be present when the library or a FRU is commanded to perform a perceived impossible activity Such faults also can be present due to internal firmware errors Resolution activity following logical faults may be the most significant challenge facing service representatives This activity requires use of the Oracle provided resolution activity database and associated documents 48 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Resolve the Problem Now that you have isolated the problem query the Oracle service database or documentation to resolve it Make sure that you know m The system s serial number m The activity and result code from the pertinent log entries m The FRU type Further information queries that all operators and administrators can perform are Caution Possible equipment damage The library tape drive and StorageTek Library Console firmware must be at compatible levels Refer to the firmware information on the Web sites supplied in Documentation Support and Training on page xiv m Firmware version m Tape drive firmware and hardware ve
103. e medf lgende installationsvejledning Safety Precautions Warning Possible Physical Injury On the job safety is important therefore observe the following safety precautions while you engage in any maintenance activity Failing to follow these precautions could result in serious injury Remove all conductive jewelry such as watches and rings before you service powered on equipment a Avoid electrical shock Be careful when you work near power connectors and supplies Power off the equipment that is being serviced before you remove a field replaceable unit FRU or other component Remember that dangerous voltages could still be present in some areas even though power is off a Ground all test equipment and power tools 96153 Revision NA xvii Oracle Confidential Internal and Authorized Service Partner Use Only a Be aware that the product hardware might have sharp edges that could injure you Handle the equipment carefully and wear the appropriate gloves a Lift objects properly read the information in Lifting Techniques on page xviii a Do not remove cut or relocate any floor tiles indiscriminately Before you manipulate floor tiles be sure that you understand the customer s environment and receive the customer s approval Remember each situation is different a Enforce good housekeeping practices in the equipment area to help prevent fires and accidents Note Important things to investiga
104. e port lt portID gt Enables SNMP for the specified port Note port1B is the public interface Port 1A 2A and 2B are currently unavailable on this library snmp listTrapRecipients Lists all the trap recipients snmp listUsers Lists all SNMP users statistics lt reset print gt Shows or resets the total number of get put operations and retries 96153 Revision NA Chapter3 63 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 3 3 CLI Service Commands Continued Command Description time print network lt hh mm ss gt lt hh mm gt Prints or sets the library s time value Takes the library off of network time if set The network option re enables network time Depending on the network it may take several minutes to revert back to network time trace lt trace type gt on off Example trace tti dbg 01 on Example trace tti dbg 18 off Example trace interface manager debug on Turns tti debug log trace on for drive id 1 Turns tti debug log trace off for drive id 18 Turns IFM debug log trace on List of Trace Type Strings That Can Be Used With Trace tti dbg xx xx is the drive id drive tti xx xx is the drive id scsi scsi engine scsi server interface manager interface manager debug diag event manager OpPanel service interface VMonitor object data store access manager sensor manager opel server move sequenc
105. e tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6443 TTI IBM NACK RECEIVED The IBM LTO drive returned a NAK to the last command Suspect FRU List tape drive Isolation Procedure See result code 6444 6444 TTI IBM SNACK RECEIVED The IBM LTO drive returned a SNAK to the last command Suspect FRU List tape drive Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive Pull the tape drive out wait 10 seconds put it back in 188 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Note In a fully populated library the wait could be up to 20 seconds 3 If the command fails issue drive addr state 4 If the command fails again replace the tape drive 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6445 TTI IBM NO ETX VALUE The IBM LTO drive didn t return an ETX value Suspect FRU List 1 software 2 tape drive Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive Pull the tape drive out
106. e the hardware activation key as specified by the sequence number under activation print autoclean print Shows the library s current setting autoclean on off Sets the auto clean option on or off On causes tape drives to be automatically cleaned when needed Off disables automatic cleaning If the host software is handling tape drive cleaning set the option to off cap lt module gt io storage cartridge print Configures the specific module s CAP as input output or storage Shows the location volume serial number and media type for all cartridges cartridge print reserved Shows the location volume serial number and media type for reserved cartridges clearcartcount print Shows the library s current list of cleaning cartridges and cleaning counts clearcartcount label count Sets the number of times a particular cleaning cartridge can be used The cartridge must be in the cleaning list The cleaning list is not complete until the audit is finished cleanwarnthreshold print Shows the library s current warning threshold count for cleaning cartridges cleanwarnthreshold count lt drivetype gt Sets a warning threshold count for the number of cleans a cartridge can perform for a given tape drive type before a warning is issued lt drivetype gt is lto or dlt If the value is set to 0 no warning is issued lib getconfig Shows the library configurati
107. e transportar un objeto m s presi n aplicar sobre la zona lumbar Levante el objeto haciendo fuerza con las piernas y no con la espalda Los m sculos de las piernas se cuentan entre los m s fuertes del cuerpo Al acuclillarse y levantar un peso con las piernas tendr mayor tolerancia al peso Alterne estas tareas con otras menos pesadas para los mismos musculos De este modo los m sculos dispondr n de un cierto tiempo de recuperaci n Seguridad de hombros codos mufiecas y manos Siga estas instrucciones para reducir al m nimo las posibilidades de lesionarse los hombros codos mufiecas y manos Trabaje dentro de su zona de seguridad el rea entre el nivel de los hombros y el nivel de los nudillos Trabajando o levantando objetos dentro de esta rea se expondr a menos probabilidades de lesiones Mantenga los codos inclinados para mantener las cargas pr ximas a su cuerpo y reducir la fuerza necesaria para realizar la tarea Con esta postura aplicar menos peso y presi n sobre los hombros Aseg rese de mantener las mu ecas rectas Evite doblarlas extenderlas o torcerlas durante per odos de tiempo prolongados No levante cargas grandes o pesadas con el pu o cerrado porque el modo de levantarlas tambi n afecta a los tendones de la mano Al tomar un objeto entre el pulgar y los dedos se aplica mucha tensi n a las manos y tendones de las mu ecas Utilice ambas manos alternativamente para permitir que descansen
108. e used a unique CRC login in the past that will no longer function You must use your NT login and password to access the CRC Contact Us if you are having difficulty accessing the CRC POP BE 63 Localintranet 10 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3 Select Tools amp Services from the left pane E StorageTek Customer Resource Center Data Storage Systems StorageTek 5 Microsolt Internet s Edt View Favorites Tools Help mien A https support SEATER EONO OORTE IEEE def htm dt as Go Links e Sz Google zl Cseh gt QM 9 _Brovlocted f check x esse c ec STORAGETEK Customer Resource Center CRC Home Welcome GRETCHEN AYALA Log Out Contribute or Edit Content CRC Home Customer Resource Center CRC Welcome to the Customer Resource Center JETT Resourgy For Sun Knowledgebase Search poko knowled documer registrat downlaz News and Announcements StorageTek s Customer Support Commitment StorageTek is d tp providing wor cass worldwide zami and support including technical experts innovative tools Site Ove PR and cross functional solution based teams Need he somethil Current Products Code Downloads site Usi Find Manuals FAQs Tech Quickly download code for Overviex Tips Notices amp Bulletins and current and end of support locate Code for current StorageTek produc
109. e when the library is active Service Required Indicator See TABLE 1 6 for details m LED is normally not lit m LED is lit when the library experiences a failure or is in a non ready state Open Door Indicator m LED flashes amber when the Open Door button is pressed m LED is solid amber when the robot is parked in the robotics unit m LED flashes during initialization and audit m LED is not lit when the library is ready for customer use Button When pressed 1 Software allows the current job to complete This could take a while 2 Software retracts the robot into the robotics unit so that it will not be damaged when you open the door with the key Open CAP Indicator m LED is amber when any CAP doors are open m LED is not lit when all CAP doors are shut Button Button is used to open all CAP doors in a rack TABLE 1 6 Keypad Service Required LED Activity Meaning Action Flashing Component failure Replace the failed component such as power supply tape drive or fan Use the StorageTek Library Console or command line interface to check the log error file for the result code Diagnostics are running Nothing this is normal Diagnostics failed Check the log error file for the result code Use the code to determine the appropriate action Door is open Close and lock the door On solid The library has stopped operating Check the log error and log warning files to determine which component failed
110. ecautions when you move a library that contains rack installed equipment The weight of some rack equipment might alter the height of the library s center of gravity This condition might cause the library to tip during a move m If you remove power from the library by using the library s power switch the rack installed equipment remains powered on m Ensure that any equipment that you install within the rack is adequately cooled The library s internal ambient temperature should not exceed the recommended operating temperature Base cooling considerations on the power dissipation within the rack space as well as on the ambient room conditions that are external to the library You must provide cooling for moderate power dissipation within the rack space 96153 Revision NA Personal Safety xxiii Oracle Confidential Internal and Authorized Service Partner Use Only Seguridad del bastidor A Advertencia Posibles lesiones m Es necesaria m s de una persona para instalar o desinstalar equipos en y del bastidor de la biblioteca Antes de poner manos a la obra aseg rese de seguir las instrucciones de la secci n T cnicas de levantamiento de objetos on page xx Componente Peso Base unit with 1 power supply 27 2 kg 60 0 Ib Drive expansion module with 4 tape drives and 1 power 41 3 kg 91 0 Ib supply Cartridge expansion module 20 1 kg 44 2 Ib Robotics unit 10 1 kg 22 2 Ib Power supply 2 3 kg 5 1Ib
111. ed 45 Service Robot 45 STANDBY 43 indicators keypad 43 RLC card 43 information 3 log severity level 50 220 SL500 Diagnostic Troubleshooting Guide May 2010 initialization sequence 197 installing fiber optic cables xxvii interface Fibre Channel troubleshooting 5 interface SCSI troubleshooting 4 K keypad buttons and indicators 44 kit grounding xxv known service plan KSP 87 L label laser product xxi laser product label xxi Library Active indicator 45 library capacity 37 214 216 217 lifting procedures xviii lifting safety xviii loading firmware putty and pscp 83 StorageTek Library Console 78 logs fault isolation 88 severity levels 50 M Management Information Base See MIB MIB described hierarchy illustrated 205 monitoring events StorageTek Library Console 30 montaje en bastidor seguridad xxiv N network SNMP 201 non diagnostic operations information 65 P part number StorageTek Library Console CD 14 password activation 9 power measuring line voltage 3 troubleshooting 2 power supply indicators 43 precauci n precauciones de seguridad xix precauciones seguridad xix precautions ESD xxv handling fiber optic cables xxviii rack mounting xxviii Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only safety xvii prevent ESD xxv procedimientos de levantamiento xx puesta a tierra por seguridad xix putty and psc
112. ed Service Partner Use Only 3545 DIAGNOSTIC DRIVE FAN FAILURE Drive fan failure detected Suspect FRU List 1 tape drive 2 RLC card 3 RLM card Isolation Procedure 1 Collect the logs print log lt all gt 2 Visible verify the fan has failed 3 If the fan has stopped replace the tape drive Note The fan may be running below threshold 4 If the fan is running rerun the diagnostic test m If the problem persists replace the tape drive m If the diagnostic tests pass the problem is resolved 5 Reboot the library 6 Rerun the diagnostic tests m If the problem persists put the original tape drive into the library and replace the RLC card m If the diagnostic tests pass the problem is resolved 7 Reboot the library 8 Rerun the diagnostic tests m If the problem persists put the original RLC card into the library and replace the RLM card m If the diagnostic tests pass the problem is resolved 9 Reboot the library 10 Rerun the diagnostic tests m If the problem persists escalate m If the diagnostic tests pass the problem is resolved 11 Collect the logs print log lt all gt 3546 DIAGNOSTIC DRIVE FAULT LED ACTIVE Drive fault LED active Suspect FRU List 1 tape drive 2 RLC card 3 firmware Isolation Procedure 1 Verify the tape drive fault LED is active m If the LED is active replace the tape drive m If the LED is not active continue 2 Issue the drive lt addr gt state
113. ed with the v3 set command The administrative password provides access control and authorization for Set operations Consequently the embedded agent uses only one community string for both Get and Set operations Traps can be sent to recipients using v2c v3 based PDUs Different community strings can be specified while adding entries to the Trap Recipient List 204 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Management Information Base The MIB is a viewable document that contains descriptions about the characteristics for a managed device These characteristics are the functional elements for that device which can be monitored using SNMP software Note SL500 libraries implement only MIB extensions defined in the SLSERIES TAPE LIBRARY MIB under the private 4 section as shown in FIGURE A 2 FIGURE A 2 Management Information Base Hierarchy MIB Tree Root Object Name StreamLine Tape Library MIB streamlineTapeLibrary 1 3 6 1 4 1 1211 1 15 ccitt 0 iso ccitt 2 standard 0 registration authority 1 member body 2 Identified organization 3 dod 6 internet 1 directory 1 mgmt 2 experimental 3 private 4 security 5 snmpV2 6 enterprise 1 storagetek 1211 products 1 slseriesTapeLibrary 15 L203 742 96153 Revision NA AppendixA 205 Oracle Confidential Internal and Authorized Servi
114. ek Library Console to check the tape Yes Go to Step 5 vol a ating DM drive s status Is the status not communicating No Go to Step 5 5 Is the tape drive firmly seated into its connector Yes Go to Step 6 No Firmly seat the tape drive into the connector 6 Use the StorageTek Library Console to check the Yes Use the configuration menu to check the status Is the status Unknown drive type to make sure it matches the system requirements No Go to Step 7 7 If possible obtain the tape that was mounted on the Yes Have the operator remove the tape from the tape drive when the error occurred system pool 8 Ede the es another e offline No Refer to the replaceable parts catalog PN and use a system iagnostic test with this tape on 96120 and replace the tape drive that tape drive Was an error encountered 9 Is there host connectivity to the tape drive No Test tape drive connectivity by using one of 6 SL500 Diagnostic Troubleshooting Guide May 2010 Oracle Confidential Internal and Authorized Service Partner Use Only these methods Toolbox OEM Vendor Diagnostic program ISV backup application Revision NA 96153 TIP 5000 StorageTek Library Console Use this TIP to troubleshoot StorageTek Library Console problems Symptom Action The StorageTek Library Console cannot communicate with the The version of StorageTek Library Console code is not compatible with the library controller code
115. ellToCell source addr destination addr 5 nonsilent 5 If the diagnostic test passes collect the logs print log all and write an incident report If the diagnostic test fails use the diagnostic error code to continue the investigation print log all 3315 IFM MOVE UNLOAD FAIL Drive unload failed Suspect FRU List 1 tape drive 2 firmware Isolation Procedure 1 Visually check the cartridge Did the cartridge eject past the cartridge present sensor a If it did try pushing the cartridge back into tape drive b Issue the get status command and check that the cartridge is seated and present 2 If the cartridge is not seated and present replace the tape drive 3316 IFM MOVE DRIVE NOT PRESENT Drive not present Suspect FRU List 1 tape drive 2 RLC card 3 firmware Isolation Procedure 1 Check the address of the tape drive if correct continue 2 Visually check for the tape drive if present continue 3 Visually check that the tape drive bezel is still in place if present continue 96153 Revision NA Chapter7 101 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Activate traces for the tape drive in question trace drive tti xx on xxis the tape drive id trace tti dbg xx on xxis the tape drive id 5 Initialize the tape drive If a Hewlett Packard tape drive issue drive lt addr gt reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds
116. ensor 2 firmware Isolation Procedure 1 Rerun the diagnostic test making sure none of the CAP doors are obstructed m If the diagnostic test passes the problem is resolved m If the diagnostic test fails continue 2 Verify the CAP door indicated is closed m If the indicated CAP door is closed check the door latch If it is too stiff replace or adjust it m If the indicated CAP door is open replace the sensor 3 Rerun the diagnostic tests m If the diagnostic tests pass with the new sensor the problem is resolved m If the diagnostic tests pass with adjusting or replacing the latch the problem is resolved m If the diagnostic tests fail collect traces 3576 DIAGNOSTIC POWER SUPPLY MODULE 1 SUPPIY 1 FAILED Power Supply Failure Module 1 Supply 1 Suspect FRU List 1 power supply 2 power cord 3 firmware Isolation Procedure 1 Verify the power supply cord is seated properly m If it is not seated properly connect the cord m fit is seated properly replace the power supply indicated by the result code 2 Verify the power supply is active 3577ZDIAGNOSTIC POWER SUPPLY MODULE 1 SUPPLY 2 FAILED Power Supply Failure Module 1 Supply 2 Isolation Procedure See result code 3576 96153 Revision NA Chapter8 129 Oracle Confidential Internal and Authorized Service Partner Use Only 35782 DIAGNOSTIC POWER SUPPLY MODULE 2 SUPPLY 1 FAILED Power Supply Failure Module 2 Supply 1 Isolation Procedure See resul
117. ent mode returns the current loop count value in this case for three loops diagstop lt diagstop gt This command stops the diagnostic in progress at the start of the next iteration if more than one was specified Example diagstop diagdoor lt diagdoor gt This interactive command is used to determine if the door sensor and LED are functioning Example diagdoor Note When this diagnostic is finished the library performs an audit to ensure the locations of cartridges 96153 Revision NA Chapter3 57 Oracle Confidential Internal and Authorized Service Partner Use Only A CLI Commands Caution Fire hazard circuit card damage Do not insert a telephone connector into the RESERVED or CLI ports A potential power surge could cause a fire or damage to the RLC card This table lists service commands that are input from the command line interface CLI You can also type help all for a list of all available commands Make sure that you have the latest firmware loaded onto your library TABLE 3 2 CLI Commands for Library Configuration allowpartitions print on off Enables disables the partitioning feature Note This applies only to downlevel See note gt noie firmware version 1230 This command is not used with version 1300 or later activation Activates a feature for the library activation reset sequence number Delet
118. ento de dichas precauciones puede conllevar graves lesiones a Antes de realizar cualquier tarea en equipos el ctricos conectados qu tese las joyas y accesorios conductores de electricidad como relojes y anillos a Evite las descargas el ctricas Tenga cuidado al trabajar en la proximidades de conectores y alimentaciones el ctricas a Antes de extraer unidad sustituible in situ u otro componente apague el equipo y descon ctelo de la red el ctrica Recuerde que incluso si est n apagados en algunas reas pueden quedar tensiones peligrosas a Ponga a tierra todos los equipos de prueba y herramientas el ctricas a El producto puede tener bordes afilados susceptibles de provocar lesiones Manipule el equipo adoptando las precauciones adecuadas y utilice guantes a Para levantar objetos consulte la informaci n de T cnicas de levantamiento de objetos on page xx a No quite corte ni cambie de lugar indiscriminadamente las baldosas Antes de manipular baldosas aseg rese de conocer el entorno del cliente y de recibir su autorizaci n Recuerde que cada situaci n es diferente m Establezca y haga cumplir m todos de orden y limpieza en el rea de equipos para evitar incendios y accidentes Nota Entre los factores importantes que deben tenerse en cuenta es la presencia de gas Hal n detectores de humo subterr neos y cables conductores a otros equipos instalados en las proximidades 96153 Revision N
119. eplace the MPU2 or MPW RLW card 1104 SCSI_PROGRAM_ERROR Encountered a situation which should never occur Suspect FRU List software Isolation Procedure 1 Collect the logs print log lt all gt 2 Create an incident report 94 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 1105 SCSI TASK ABORTED Task was aborted Suspect FRU List None Isolation Procedure None 1106 SCSI_REJECTED Requested action from host rejected Suspect FRU List Host software Isolation Procedure None for the library Host software is attempting an unsupported task management function 1107 SCSI_RESTART_INTERFACE Interface needs to be restarted Suspect FRU List 1 software 2 MPU2 or MPW RLW card Isolation Procedure Collect the logs including kernel logs print log lt all gt Reboot the library If the problem persists after reboot the hardware is at fault A WO N B Replace the MPU2 MPW or RLW card 1108 SCSI TASK COMPLETED Task completed Suspect FRU List None Isolation Procedure None normal operation 1109 SCSI NOT ALLOWED Requested action not allowed Suspect FRU List None Isolation Procedure None normal operation 96153 Revision NA Chapter6 95 Oracle Confidential Internal and Authorized Service Partner Use Only 96 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Inte
120. eplacing the existing file 40 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Performing Self Tests Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 and then upgrade the library firmware to the SL500 code level 1092 The self test diagnostic utility can be run as a minimal functional test when the library is installed and later periodically to help diagnose basic problems with library operations The routines are non disruptive You can perform a self test for the entire library or for each device separately The library self test does the following m Checks the communication path between the RLC card tape drives and robot m Performs get and put operations to check the health of the robot and CAP including operations from a reserved slot to a random a Storage slot a CAP a Corner slot m Performs an audit of the library m Mounts and dismounts diagnostics cartridges into tape drives Before running a self test make sure that a diagnostic cartridge is placed in a reserved slot for each type of tape drive The self test is repeated for each type of tape drive Note A diagnostic cartridge is a blank data cartridge that has the code DG in the volume label for example DG0001L3 Library Self Tests To perform a library self test 1 Select Tools gt Diagnostics 2 From the device tree hig
121. ervice Partner Use Only Loading Firmware to the RLC Card To download the firmware to the RLC card 1 Open the StorageTek Library Console application 2 Log on See Logging On to StorageTek Library Console on page 19 3 Select Tools Diagnostics Streamline Library Console Help System Detail System Detail Reports Monitors I lt gt STORAGETEK Apply Refresh Library Status Properties State Operational State Access Door comm status UserID service 9 Library 129 80 96 239 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only Chapter4 79 4 Select the Load Code tab Streamline Library EE 1D Tools Help Diagnostics Load Reboot E 0 0 0 Library o CAP Folder 1 0 0 0 jg 7 Drive Folder 1 0 0 0 DiagMove Load Code Activate Code RcvrMove o Robot Folder 1 0 0 0 Type a file name and press the Enter key or use the Browse button File Name Browse Type Contents lt gt STORAGETEK Comm Status UserlD service Library 129 80 96 2 5 Use the Browse button to locate select and open the firmware folder and file name IMG file on your PC 6 Select the Load button from the top options bar to load the code to the RLC card 7 Select OK to confirm downloading the code Note
122. essary 2 Reboot the library 3 Retry the operation 4 If the error persists replace the robotics unit 162 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5071 ERR SRV DOOR OPEN ERROR A door open condition has been detected Amps are shutdown Suspect FRU List 1 door sensor Isolation Procedure 1 If the door is closed check the door sensor connections If connected then replace the door sensor 2 If the door is open then close the door and retry the command Scan Errors 5400 SCAN FAULT OPEN FAILURE Failure occurred opening scanner channel Suspect FRU List firmware Isolation Procedure Update firmware 5401 SCAN FAULT POWER UP FAILURE Failed to power up scanner Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 If the error persists replace the robotics unit 5403 SCAN APP RECEIVED NO MESSAGES Scanner application received no messages from driver Suspect FRU List none Isolation Procedure Not an error Used to communicate that the scanner could not find a target label when instructed to read one 5404 SCAN APP TO DRIVER READ TIMEOUT Scanner application timed out while trying to read from driver Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 If the error persists replace the robotics unit 96153 Revision NA Chapter 12 163 Or
123. eting failed possible that no target is present as well Suspect FRU List none Isolation Procedure Internal software error Does not propagate 96153 Revision NA Chapter 12 167 Oracle Confidential Internal and Authorized Service Partner Use Only CMO Errors 5600 CMO FAILED CARTESIAN LOOKUP AUDIT Failure getting cartesian coordinate data for audit Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5601 CMO FAILED CARTESIAN LOOKUP FETCH Failure getting cartesian coordinate data for fetch Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5602 CMO FAILED CARTESIAN LOOKUP PUT Failure getting cartesian coordinate data for put Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 168 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 56032CMO FAILED CARTESIAN LOOKUP TARGET Failure getting cartesian coordinate data for targeting Suspect
124. from Manifest SL ConsoleApp mf 96153 Revision NA Chapter1 17 Oracle Confidential Internal and Authorized Service Partner Use Only 5 Select the Done button Congratulations SLConsole has been successfully installed to CASLConsole 2 23 00 Press Done to quit the installer 18 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Logging On to StorageTek Library Console 1 Type service for your User ID the password you received and the IP address of the library you want to monitor Streamline Library Console StreamLine Library Console Library 2 Select the Log on button Note When you are finished using StorageTek Library Console you will return to this screen and select the Exit button 96153 Revision NA Chapter 19 Oracle Confidential Internal and Authorized Service Partner Use Only Reviewing System Detail Information The System Detail individual screens provide status and information for the m Library m CAPs m Drives m Robot 1 Select Tools System Details Streamline Library Console Help System Detail Library Status Properties r 1 0 0 0 State Operational State Access Door Reports Monitors Diagnostics User Mgmt Log Off lt gt STORAGETEK commstatus UserID service Library 1
125. g b Scan each slot to determine the volume serial number of any cartridge present The RLC card s volatile memory stores the information 15 If a cartridge is present place the cartridge in an empty CAP slot if available If no CAP slot is available place the cartridge in the next available slot within the library If no slot is available the initialization fails and a message appears on the StreamLine Library Console saying that the cartridge needs to be removed from the hand or a CAP slot needs to be made available 96153 Revision NA Chapter 15 199 Oracle Confidential Internal and Authorized Service Partner Use Only 200 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only APPENDIX A SNMP This appendix provides the implementation of the Simple Network Management Protocol SNMP for the SL500 library It contains information and procedures for using the command line interface CLI and StorageTek Library Console Overview SNMP allows systems administrators to query the library for configuration operation and statistical information SNMP also allows the library to inform the systems administrator of potential problems Note By default the SNMP agent is turned off Activate it through the command line interface CLI Work with your customer to set up SNMP Keep the security of proprietary information as your first
126. g Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 5 2 Action Codes and Activities Continued 3004 Tape drive initialization 3005 Load tape drive 3006 Park tape drive 3007 Prepare to load tape drive 3008 Reset tape drive 3009 Reset tape drive fast load 3010 Reset tape drive holdoff load 3011 Rewind unload tape drive 3012 Set tape drive configuration 3013 Set tape drive fast load 3014 Set tape drive holdoff load 3015 Set tape drive time of day 3016 Get tape drive state 5000 Robot device announce 5001 Robot state query 5002 Robot initialize 5003 Robot audit 5004 Robot fetch cartridge 5005 Robot put cartridge 5006 Robot move to position 5007 Robot move until stall 5008 Robot move and push 5009 Robot prepare for push 5010 Robot get statistics 5011 Robot set statistics 5300 Robot state change 6000 Tape drive device announce 6001 Tape drive state query 6002 Tape drive control power 6003 Tape drive request to put 6004 Tape drive put complete 6005 Tape drive load 6006 Tape drive rewind and unload 6007 Tape drive request to fetch 6008 Tape drive fetch complete 6009 Tape drive get statistics 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only Chapter5 91 TABLE 5 2 Action Codes and Activities Continued 6010 Tape drive
127. ge is in a reserved slot collect the logs print log all and write an incident report 3330 IFM DIAG NO CARTRIDGE AT THIS LOCATION No cartridge at this location Suspect FRU List 1 cartridge 2 firmware Isolation Procedure 1 Check for a cartridge at the location specified in the diagnostic command 2 Issue the cartridge print command cartridge print 3 Verify a cartridge is present at the location specified m If not present choose another cartridge from the cartridge list generated in the previous step m If present collect the logs print log all and write an incident report 3331 IFM DIAG CARTRIDGE IS NOT CORRECT TYPE HP only Cartridge is not correct type Suspect FRU List 1 cartridge 2 firmware Isolation Procedure 1 Verify the cartridge selected in not a cleaning cartridge 2 Issue cartridge print m If the cartridge is a cleaning cartridge select another m If the cartridge selected is not a cleaning cartridge collect the logs print log all and write an incident report 96153 Revision NA Chapter7 107 Oracle Confidential Internal and Authorized Service Partner Use Only 3332 IFM DIAG NO EMPTY DESTINATION CELL FOUND No empty destination slot found Suspect FRU List 1 no empty slot available 2 firmware Isolation Procedure 1 Remove a cartridge from the library 2 Retry the diagnostic test If the error persists collect the logs print log lt all gt and write an incident report
128. hat all cables are connected correctly oO ua gt Q N mM Reboot the library 3714 LIBRARY INIT FAILED OPEN CAPS Note This code becomes obsolete in firmware 1022 Library initialization failed open CAPs Suspect FRU List 1 CAP magazine 2 firmware Isolation Procedure 1 Open the CAP doors 2 Insert the CAP magazine 3 Reboot the library 96153 Revision NA Chapter9 137 Oracle Confidential Internal and Authorized Service Partner Use Only 3716 LIBRARY INIT FAILED HAND STILL FULL Library initialization failed hand still full Suspect FRU List none Isolation Procedure 1 Verify an empty cell in a CAP magazine is available m If none available create one m Reboot the library 2 Check the robotics get a cartridge out of the hand if possible 3 Reboot the library 3717 LIBRARY INIT FAILED ROBOT INIT FAILED Robot initialization failed Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 If the error persists replace the robotics unit 3718 LIBRARY INIT FAILED LAST ROW POSITION ACCESS Robot initialization failed Suspect FRU List 1 robotics unit Isolation Procedure Verify that the result code was output as an ERROR if so proceed Check the library for obstructions remove any obstructions 1 2 3 Verify that the tray is level 4 Verify that the library is level 5 Verify that the tray reaches the bottom of the library does not catch or snag on the
129. hat implements the role of manager Examples are Oracle s SunNet Manager HP OpenView and IBM NetView The Management Information Base MIB copied from the library controller card Ethernet connection ENET for the library public port on the RLC card SNMP agent is a process running on the library controller card MIB data can be read by v2c users read write access is only available to v3 users see Access Control on page 204 MIB data is read by the customer through the StorageTek Library Console see Copying the MIB Text File on page 206 oF WN 202 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only SNMP Terms SNMP uses a manager agent structure a database and a small set of commands to exchange information SNMP terms include m Advanced Encryption Standard AES An NIST standard cryptographic cipher that uses a block length of 128 bits and key lengths of 128 192 or 256 bits AES uses the Rijndael algorithm officially replacing the Triple DES Method AES encryption can be done in one pass instead of three and its key size is greater than Triple Des s 168 bits One of two privacy encryption protocols AES is a stronger form of encryption than DES see also Data Encryption Standard source The Internet Society RFC 3664 m Agent A module that resides in a managed device The agent responds to requests fr
130. he Library To reboot the library 1 When the Activate Code process is complete you are prompted to reboot the library Select OK 2 Select OK to end the StorageTek Library Console session 3 In the logon screen select Exit to close the application Streamline Library Console StreamLine Library Console User ID Password Library Note Wait for the library to complete initialization before you log on to the StorageTek Library Console again to restore communication with the library 82 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Using putty and pscp to Download Firmware Use the following sections for the putty and pscp method Before beginning make sure that you have m An activation password for the service admin or oem login for this library serial number available from https dlrequest zn dlapps1 sfbay sun com usr login m The dnld login password available from your technical specialist or the call center Downloading putty and pscp to Your PC To download the files to your PC 1 Go to http www chiark greenend org uk sgtatham putty download html 2 Select putty and pscp versions 0 55 or higher and download them to your PC Loading Firmware to the RLC Card To load the verde tgz file to the RLC card 1 Open a Windows command prompt window 2 From the directory that contain
131. he cartridge else continue 3 Issue the command for drive get status and check to see if the tape drive needs cleaning drive addr state 4 Clean the tape drive if indicated 5 Try another cartridge in the original tape drive 6 If the problem persists replace the tape drive 3319 IFM MOVE SOURCE CAP OPEN Source location CAP open Suspect FRU List 1 none close the CAP door 2 CAP sensor Isolation Procedure 1 Visually check the CAP doors for an open door 2 Close any CAP doors and retry the operation 3 Press each CAP door m If you hear a click the door was not closed Retry the operation m If you don t hear a click continue to the next step 4 Run the CAP diagnostic test diagcaps m If the diagnostic test fails replace the CAP sensor indicated m If the diagnostic test does not fail collect the logs and write an incident report 3320 IFM MOVE DESTINATION CAP OPEN Destination location CAP open Suspect FRU List 1 none close CAP door 2 CAP sensor Isolation Procedure 1 Visually check the CAP doors for an open door 2 Close any CAP doors and retry the operation 3 Press each CAP door m If you hear a click the door was not closed Retry the operation m If you don t hear a click continue to the next step 4 Run the CAP diagnostic test diagcaps m If the diagnostic test fails replace the CAP sensor indicated 96153 Revision NA Chapter7 103 Oracle Confidential Internal and Authorized Service P
132. he operation 3 If the error persists replace the robotics unit 5016 ERR SRV MECH FAILED TO SETTLE INTO STOPLOCK The mechanism was unable to settle into the desired stoplock window Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Reboot the library Issue diagquery basicHealth If basic health is good retry the operation NO of B WOW N ao If the error persists replace the robotics unit 5017 ERR_SRV_OPERATING_RANGE_OUT_OF_SPEC The range of motion on initialization is not within specification Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Reboot the library gd 5 oo N uH If the error persists replace the robotics unit 150 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5019 ERR SRV REDEFINED LIB CONFIG The operating ranges found at arm initialization don t indicate known hardware Suspect FRU List robotics unit Isolation Procedure 1 Open the door Visually check for obstructions Remove any obstructions found Make sure the Z mechanism flex cable is the proper length Reboot the library oO a Ww WO N If the error persists replace the robotics unit 5020 ERR_SRV_BAD_MECH_ID_IN_ISR The servo inte
133. hing this is normal Off The power supply failed Replace the power supply The power supply is not receiving power Check the connections and AC voltage 96153 Revision NA Chapter 43 Oracle Confidential Internal and Authorized Service Partner Use Only FIGURE 1 1 Keypad Service Robot Service Required L204_231 1 Open Door button 5 Service Required indicator 2 Open Door indicator 6 Library Active indicator 3 Open CAP button 7 Service Robot indicator 4 Open CAP indicator Under normal conditions at power on all keypad LEDs are solidly lit Once library applications begin 1 All keypad LEDs turn off 2 The Library Active LED flashes until the audit is complete then turns off 3 The Library Active LED turns on at the start of each command then turns off when each command is completed 4 The Library Active LED flashes when the library is active TABLE 1 5 provides a basic description of the keypad buttons and indicators TABLE 1 6 provide more details for troubleshooting 44 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 1 5 Keypad Buttons and Indicators Buttons Indicator Description Service Robot Indicator LED is lit when the robot is not functioning Check the log error file for the result code Use the code to determine the appropriate action Library Active Indicator LED is activ
134. his utility moves a cartridge from one location to another then returns it to its original location This activity can help you diagnose a problem with the robot Note The utility can be run within a cartridge The get put operations are not performed The robot just positions itself at the target and source addresses Before moving any cartridge generate a cartridge summary report that shows the contents of slots in the library This report will help you determine which slots are available for use and which cartridges may have to be moved to obtain their slot See Generating and Saving Reports on page 26 The target address range defines the location parameters in a library within which the diagnostic move performs the get operation The two types of access orders for a target address are m Sequential access order m Random access order 96153 Revision NA Chapter3 65 Oracle Confidential Internal and Authorized Service Partner Use Only Sequential Access Order In a sequential access order the robot performs a get operation starting with the first location in the target address ranges and then continues moving to the locations sequentially through the range until it completes the requested number of moves Sequential Access Order Robot visits the 1st location in the target address range Robot visits a full location in Yes the pool address range and gets a cartridge Is this location Empty
135. hlight the Library folder 3 Select the SelfTest tab Note The self test screen displays a Mode field with two options disruptive and non disruptive At present choosing either option performs the self test routines described above 4 Select the Run tab from the top right corner of the screen 96153 Revision NA Chapter1 41 Oracle Confidential Internal and Authorized Service Partner Use Only Device Self Tests The device self test is available for the tape drives To perform a device self test 1 Select Tools gt Diagnostics 2 From the device tree highlight the specific device folder 3 Expand the device folder 4 Select the specific device based on the location 5 Select the SelfTest tab 6 Select the Run tab from the top right corner of the screen Note At present the drive self test performs the same routines as the library self test CLI Reports and Monitors The CLI provides reports and monitors to help diagnose a problem with the library and the attached devices To use the StorageTek Library Console for reports and monitors see Generating and Saving Reports on page 26 and Monitoring Events on page 30 To capture logs using the CLI print log all command print log lt all gt lt error gt lt warning gt lt info gt lt trace gt lt diag gt Print one or all of the library s diagnostic logs To create a text file of the log using HyperTerminal enable text capture to a lo
136. horized Service Partner Use Only 5007 ERR SRV DEST OUTSIDE OPER RANGE The requested destination is not within the allowable operating range Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Reboot the library gd e W N m If the error persists replace the robotics unit 5008 ERR SRV ILLEGAL PROFILE TYPE An undefined profile type was requested Suspect FRU List none Isolation Procedure Internal software error Does not propagate 5009 ERR SRV OVERCURRENT An overcurrent fault was detected by the hardware Suspect FRU List robotics unit Isolation Procedure This error will be intermittent at first and then happen more frequently 1 Reboot the library 2 If the error persists replace the robotics unit 5010 ERR SRV EXCESSIVE POSITION ERROR An excessive position error was detected during motion Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Reboot the library gd B oO N ma If the error persists replace the robotics unit 148 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5011 ERR SRV TACH PHASE ERROR A tachometer phase error was detected Suspect FRU List robotics unit Isolation Procedure This error will be intermitten
137. http docs sun com app docs prod SL500 and or http docs sfbay sun com app docs prod SL500 Function Title Part Number SL500 Hardware Publications Installation Installation Manual 96114 Local Operator Panel Guide 96258 Principles of Operation 96156 User s Guide 96116 Hardware Replaceable Parts Catalog 96120 Safety Regulatory and Safety 820 5506 xx Compliance Guides 816 7190 12 96153 Revision NA xiii Oracle Confidential Internal and Authorized Service Partner Use Only Function Title Part Number Tape Drive Hardware Publications Hewlett Packard Ultrium tape Available on HP Web site drive information International Business Machines Available on IBM Web site IBM Ultrium tape drive information Quantum tape drive information Available from Quantum Corporation Software Publications Administrator Interface Reference Manual 96122 User User s Guide 96116 Documentation Support and Training Function URL Web Site m http www oracle com index html Documentation m Customer m Employee m Partner m http docs sun com m http docs sfbay sun com m https spe sun com spx control Login Downloads m Customer m Employee m http www sun com download index jsp m https dlrequest zn dlapps1 sfbay sun com usr login Support m http www sun com support Training m http www oracle com global us education
138. ia de dicha etiqueta PRODUCTO L SER CLASE 1 LASER KLASSE 1 APPAREIL A LASER DE CLASSE 1 COMPATIBLE CON LAS SECCIONES 21 CFR 1040 10 Y 1040 11 xxii SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Rack Safety A Warning Possible Physical Injury More than one person might be required to install equipment into the rack or to remove equipment from the rack Make sure you read the information in Lifting Techniques on page xviii before you begin Component Weight Base unit with 1 power supply 27 2 kg 60 0 Ib Drive expansion module with 4 tape drives and 1 power 41 3 kg 91 0 Ib supply Cartridge expansion module 20 1 kg 44 2 Ib Robotics unit 10 1 kg 22 2 Ib Power supply 2 3 kg 5 11b The weights of the modular versions differ slightly The base module always must be installed above the expansion modules even though it is heavy However if not all five modules are installed the modules can be placed lower in the rack for safety and stability reasons See the following caution m Consider the library s total weight when you place other equipment into the rack To prevent an unbalanced situation install the heaviest equipment on the bottom and the lightest equipment on the top whenever possible Failure to do so might cause the rack to become unstable and tip over m Take adequate pr
139. ibrary door 6 If the problem persists replace the robotics unit 5619 CMO MOVE RETRY PERFORMED A retry was needed to complete the move arm request Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 5620 CMO INCONSISTENT SUCCESS ON FETCH At the end of a fetch success was false even though the hand had a cartridge Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 172 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 5621 CMO INCONSISTENT SUCCESS ON PUT At the end of a put success was false even though the hand was empty Suspect FRU List robotics unit Isolation Procedure This code occurs occasionally as part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 56222CMO CELL SCAN USED FOR AUDIT The normal audit failed to find a la
140. ibution provides both new software product shipments and associated maintenance service updates to licensed software customers More Software Level Upgrade Form The Software Level Upgrade Form is to be used by StorageTek Customers or Employees to order software level upgrades at no charge More Fa support storagetek com GlobalNavigation Support Toolsandservices tar Ey US Localintranet 7 Revision NA 96153 5 Type the information into the fields Use the click here link in the paragraph above the fields for an explanation about the fields The system validates your input and retrieves an activation password for the library Note The activation password is case sensitive You must type this password exactly as it was issued to you by the Activation Password application 3 OTP Request Data Storage Systems StorageTek 5 Microsoft Internet Explorer provided by Storat fx File Edit view Favorites Tools Help ay I 1 i Cae bi Q O x g Os yere AJA Address ja https support storagetek com GlobalNavigation Support ToolsAndServices Tools Activation Go Links E Google Giseareh qae x9 Shaoboded ME check edens gt processes referenced in the product Service plan For more information on 4 phil p e how to use Activation Password Request please click here to access the hel Code Downloads files News and Announcements Fie
141. ics unit 56072CMO HAND EMPTY DETECTED Cartridge present sensor reports no cartridge Suspect FRU List 1 robotics unit 2 sensors Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Check for a cartridge not properly in the hand Reboot the library or open and close the library door Retry the operation N Oo gd B Qo N HB If the error persists replace the robotics unit 5608ECMO HAND FULL DETECTED Cartridge present sensor reports a cartridge Suspect FRU List 1 robotics unit 2 sensors Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found PF WO N HB Check for a cartridge in the hand If so attempt to return the cartridge to the original slot location 5 Reboot the library or open and close the library door 170 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6 Retry the operation 7 If the error persists replace the robotics unit 5609 CMO FAILED TARGET CALIBRATION The camera failed to find a target Suspect FRU List robotics unit Isolation Procedure Check that the robotics unit is properly installed Reboot the library or open and close the library door Retry the operation A WO N B If the error persists replace the robotics unit 56102CMO FETCH RETRY PERFORMED A retry w
142. ient port number is 162 m Secure Hash Algorithm SHA 1 SHA A popular one hash algorithm used to create digital signatures it is more secure but slightly slower than MD5 see also Message Digest 5 source The Internet Society RFC 3174 m Trap Notification message that reports a problem error or significant event that occurred within the device m Trap Level String The list of trap levels that are filtered see TABLE A 4 The maximum length is 31 alphanumeric characters SNMP Commands SNMP offers commands that follow a simple request response exchange to communicate between the manager and the agent The manager issues request such as m Get A request for information of a specific variable m GetNext A request for the next specific variable m Set A request to change the value of a specific variable The agent responds with Get Response A response to the manager s Get and GetNext commands The agent sends out asynchronous events Trap An asynchronous message to the recipients about an event SNMP walks are also functional Refer to the SNMP software documentation for additional information Access Control Because community strings provide a form of access control in SNMP the embedded agent will not rely on the private community string in order to accept changes to the library s configuration The MIB can be viewed with v3 v2 get getnext The library properties can only be chang
143. ify the diagnostic cartridge is present m If not present enter the diagnostic cartridge and retry the diagnostic test m If present continue to the next step 4 Issue the reserved print command to show library s current reserved slot count reserved print 5 Verify the diagnostic cartridge is in the reserved slot location m If the diagnostic cartridge is not in a reserved slot move it to an empty reserved slot and retry the diagnostic test m If the diagnostic cartridge is in a reserved slot collect the logs print log all and write an incident report 106 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3329 IFM DIAG CARTRIDGE IS NOT DIAGNOSTIC CARTRIDGE Not a diagnostic cartridge or not in reserved slot location Suspect FRU List 1 cartridge 2 firmware Isolation Procedure 1 Check for a cartridge with a diagnostic label 2 Issue cartridge print 3 Verify the diagnostic cartridge is present m If not present enter the diagnostic cartridge and retry the diagnostic test m If present continue to the next step 4 Issue the reserved print command to show the library s current reserved slot count reserved print 5 Verify a diagnostic cartridge is in the reserved slot location m Ifthe diagnostic cartridge is not in a reserved slot move it to an empty reserved slot and retry the diagnostic test m If the diagnostic cartrid
144. ing set the option to off cap lt module gt io storage gt Configures the specific module s CAP as input output or storage cartridge print Shows the location volume serial number and media type for all cartridges cartridge print reserved Shows the location volume serial number and media type for reserved cartridges cleancartcount print Shows the library s current list of cleaning cartridges and cleaning counts cleancartcount lt label gt count Sets the number of times a particular cleaning cartridge can be used The cartridge must be in the cleaning list The cleaning list is not complete until the audit is finished cleanwarnthreshold print Shows the library s current warning threshold count for cleaning cartridges cleanwarnthreshold lt count gt lt drivetype gt Sets a warning threshold count for the number of cleans a cartridge can perform for a given tape drive type before a warning is issued lt drivetype gt is lto or dlt If the value is set to 0 no warning is issued codeload filename Loads in a new code image date lt print gt lt mm dd yyyy gt Prints or sets the library calendar date Takes the library off network time if set diagcaps diagdemo lt diagdemo gt lt count gt lt mode gt Diagnoses the CAPs Moves any cartridge from a random source to a random destination diagdoor Diagnoses the front door funct
145. ion NA Chapter2 51 Oracle Confidential Internal and Authorized Service Partner Use Only 52 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 8 Diagnostic Tests This chapter describes the tests used to check the functionality of the library components and lists the CLI service commands Primary Robotic Functions Four primary robotic functions are tested m Get Retrieve a cartridge from a storage slot CAP or tape drive m Put Insert a cartridge into a storage slot CAP or tape drive m Read Targets Read the targets at representative slot locations m Read Label Read the cartridge bar code label at representative locations Those four functions are tested at the applicable locations m Storage slots m Tape drives m CAP Unless specified otherwise you can invoke the diagnostic tests by using the m Command line interface CLI m Local operator panel m Remote operator panel m SCSI Send Diagnostics command Caution Fire hazard circuit card damage Do not insert a telephone connector into the RESERVED or CLI ports A potential power surge could cause a fire or damage to the RLC card 96153 Revision NA 53 Oracle Confidential Internal and Authorized Service Partner Use Only Accessing the Command Line Interface Caution Fire hazard circuit card damage Do not insert a telephone connector into
146. ionality 96153 Revision NA Chapter3 59 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 3 3 CLI Service Commands Continued Command Description diaggetput diaggetput diag type source addr random destination addr random all gt count mode Moves a diagnostic cartridge from a specified or random source to a specified or random destination The all parameter refers to all the tape drives diagquery lt diagquery gt diag type count mode Performs a library basic health diagnostic test diagselftest src address loop count mode Performs a library basic health diagnostic Does get put operations from src address to random empty slots in library Performs mounts from the src address to all tape drives attached to library Note The test requires at least one cartridge and its compatible tape drive diagstop Stops the diag operation drive all Shows information for all tape drives drive addr clean Cleans the specified tape drive A label may be specified when prompted drive lt addr gt getconfig Shows a specified tape drive s Fibre Channel or SCSI configuration drive lt addr gt gettime Shows a specified tape drive s time of day TOD clock setting drive lt addr gt info drive lt addr gt setconfig Shows a specified tape drive s information Sets a specified ta
147. ipment has UL listing listing by Underwriters Laboratories CSA certification certification by the Canadian Standards Association and CE compliance compliance with the European Council s directives and standards a Ensure that the combination of the library with other equipment in the rack does not create an overcurrent condition whether the equipment is connected directly to the branch circuit or to a power distribution strip a Ensure that all equipment in the rack has reliable earth ground whether the equipment is connected directly to the branch circuit or to a power distribution strip a Follow the manufacturer s guidelines to position to support and to fasten the equipment in the rack Ensure that any equipment that you install within the rack is adequately cooled The library s internal ambient temperature should not exceed the recommended operating temperature Base cooling considerations on the power dissipation xxviii SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only within the rack space as well as on the ambient room conditions that are external to the library You must provide cooling for moderate power dissipation within the rack space a Locate the equipment so that it does not block or hinder any ventilation openings in the library s rack area For example do not block library or drive exhaust areas the electronic mod
148. ith the log entry field width of two characters m The user name identifying the access level that originated the activity field width of eight characters m A name representing the interface that was used to request the activity field width of eight characters m A short text name representing the activity being performed field width of 20 characters m A request identifier trace tag that is an alphanumeric string field width of eight characters m The log severity field width of six characters m The result code field width of five characters m A free form text string encapsulated in double quote characters and terminated by the n end of line character the text cannot contain XML format directives The free form text contains a human readable description of the activity the result or fault and descriptive information such as library or host addresses and cartridge volume labels Example 1 2004 02 26T22 49 08 767 1 1 0 1 0 acsls1 default move 385983 trace 3828 Move Started cartridge 000010 2004 02 26122 49 08 779 1 1 0 1 0 root default move 385983 trace 3834 Cartridge Fetch Started cartridge 000010 address 1 1 27 1 11 88 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Example 2 2004 02 26122 49 11 053 1 1 0 1 0 root default move 385983 error 3955 Error from device Data response se
149. ith this installation Click the Next button to proceed to the next screen If you want to T i E ll Corrialete change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button 96153 Revision NA Chapter 15 Oracle Confidential Internal and Authorized Service Partner Use Only 3 Type in the location on your PC where you would like to install the file and create the icon The screens show possible locations Where Would You Like to Install C SLConsole Restore DefaultFolder Choose Streamline Library Console TET In anew Program Group SLConsole C In an existing Program Group amp ccessones 0 Inthe Start Menu On the Desktop C Inthe Quick Launch Bar C Don t create icons TT Create Icons for All Users 16 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Select the Install button X3 Streamline Library Console Introduction Please Review the Following Before Continuing Choose Install Folder Product Name SLConsole Install Folder CASLConsole 2 23 00 Shortcut Folder C Documents and Settingsxgallejvstart Menu Programs SLConsole Disk Space Information for Installation Target Required 99 410 990 bytes Available 8 913 690 624 bytes Install Carnplete Installing Install
150. k OK and press Enter The command line interface CLI prompt appears If it does not disconnect then connect from the Call tab for new settings to become effective For Hyperterminal and UNIX users 6 At the logon prompt type service 7 Type Yes at the prompt that asks Are you sure you want to continue The password prompt appears 8 Enter your password 96153 Revision NA Chapter3 55 Oracle Confidential Internal and Authorized Service Partner Use Only Primary Diagnostic Commands The following sections describe some of the primary diagnostic commands See TABLE 3 3 on page 59 for more commands and the latest verbiage Make sure that a diagnostic cartridge with DG on the label is in a reserved slot such as slot 0 1 1 1 The command to create the reserved slot location is reserved number of cells print diagdemo diagdemo count mode This command moves any cartridge from a random source to a random destination The two mode values are silent and nonsilent m Silent mode returns only the ending status m Non silent mode returns the current loop count value Example diagdemo 200 nonsilent diaggetput lt diaggetput gt diag type source addr gt destination addr count mode This command moves the diagnostic cartridge from the specified or random source to a specified or random destination The two diagnostic types for this command are m cellToCell cellToCell uses ei
151. ld Bills for Current Hardware Products Employee Sun Initial Product Additions IPA announcement and Service Plan CRC Login ID I 3rd Party Installer PS Offering Retirement site ID Announcement 05 390 amp z OS Case WorkOrder StorageTek s Customer Select Desired Role Purchase Agreement Select One T Global Services Serial Number Gustan er rearing PTA Optional Remarks LTUG a MPSS Tech Tips Hotsheet z ey AAA Request Activation Password Reset 4 gt Ej 5 op Local intranet Un 6 Repeat these steps for the second password 96153 Revision NA Chapter 13 Oracle Confidential Internal and Authorized Service Partner Use Only Installing StorageTek Library Console StorageTek Library Console software can be downloaded from https dlrequest zn dlappsl1 sfbay sun com usr login Load this software to your personal computer and optional local operator panel if your library has one When downloading the application select the remote option InstallAnywhere E E Install nywhere is preparing to install 1 Extracting TT Created with Install nywhere 1998 2005 Zero G Software Inc www ZeroG com Some notes about installing the StorageTek Library Console software m For Windows go to the Windows START Menu select Run then type DA SLConsoleWindows where D is the letter for your CD ROM drive and click OK m For Solaris type c
152. les externas de la biblioteca Dentro del espacio del bastidor debe ajustarse la refrigeraci n para una disipaci n el ctrica moderada xxiv SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Product Precautions This section discusses product precautions you must observe when working on the library Electrostatic Discharge ESD Damage Prevention Anyone who handles ESD sensitive components must be aware of the damage that ESD can cause to electronic components and must take the proper precautions to prevent it Also anyone who performs maintenance on StorageTek equipment must complete an ESD basics course Caution Potential damage to equipment Handle ESD sensitive components only under ESD protected conditions To meet this requirement always use the Field Service Grounding Kit PN 4711 and always follow these ESD precautions and procedures when you are servicing StorageTek equipment or handling ESD sensitive components ESD Precautions Always take the following general precautions when you work with ESD sensitive components m Wear ESD protection whenever you install remove maintain or repair StorageTek equipment m Keep ESD sensitive printed circuit components in their ESD protective packages until you have taken all ESD preventive steps and you are ready to install the component Do not allow anyone to touch
153. library 96153 Revision NA 133 Oracle Confidential Internal and Authorized Service Partner Use Only 3702ZLIBRARY CARTRIDGE IN HAND Note This code becomes obsolete in firmware 1022 Library cartridge in hand Suspect FRU List 1 robotics unit 2 magazine not sitting correctly 3 firmware Isolation Procedure n Open the door If the destination is the magazine verify the magazine is correctly seated If the destination is the tape drive check the bezel replace it if it has fallen off B v 9 Check the cartridge m If the cartridge is correctly in the hand close the door and reboot the library m If the cartridge is not correctly in the hand remove the cartridge 5 Reboot the library 3703 LIBRARY THREAD FAILED Library thread failed Suspect FRU List firmware Isolation Procedure See result code 3705 3704 LIBRARY THREAD WAIT FAILED Library thread wait failed Suspect FRU List firmware Isolation Procedure See result code 3705 3705 LIBRARY THREAD CREATION FAILED Library thread creation failed Suspect FRU List firmware Isolation Procedure 1 Collect traces 2 Reboot the library 134 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3706 LIBRARY UNABLE TO PARK ROBOT Note This code becomes obsolete in firmware 1022 Library unable to park robot Suspect FRU List robotics unit Isolati
154. library 1 Download a different version of StorageTek Library Console code 2 Restart the StorageTek Library Console 3 Log on to the StorageTek Library Console The StorageTek Library Console 1 Use the Refresh button to update the screen does not display modified data or 2 Check the StorageTek Library Console heartbeat monitor icon on the information remains static 96153 Revision NA status line The normal icon is a check mark in a circle that flashes periodically This indicates that the library and server are communicating A warning icon is an explanation point in a triangle This indicates that the StorageTek Library Console is not communicating with the library After 30 to 60 seconds the warning icon becomes an error icon This icon is an X The system displays Heartbeat message not received from the server Select Problem Details to obtain possible causes and suggested actions After a communication error occurs you MUST log off and then log on to StorageTek Library Console to restore communication between the StorageTek Library Console and the library For more information access the StorageTek Library Console online help Chapter 1 Oracle Confidential Internal and Authorized Service Partner Use Only 7 Using StorageTek Library Console Note If you have not yet received an activation password and installed StorageTek Library Console see Requesting the Activation Password on page
155. library and devices For more information see the online help documentation accessible through the StorageTek Library Console application 8 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Requesting the Activation Password Note You will request two passwords an admin password that you will give to the customer administrator for StorageTek Library Console usage and a service password for yourself After you have received one password select the Request Activation Password button and repeat the procedure for the second role of password To request an activation password 1 Go to http crcapplications central keyswebapp te Center Data Storage Systems StorageTek 5 Microsoft Internet Explorer provided by StorageTek Welcome to StorageTek s Customer Resource Center News ond Announcements SeacagaTaks Castor The Power of Two A StorageTek s Customer A w Aut eunt a SUIT LIU inier Documentation Support forums Community Resources Product Registration Updates and moss Login Customers Partners and StorageTek Employees need to login to view support information Please Login here or request a CRC password To see what s new at Tools and Services Product Registration StorageTek Software Manufacturing and Take advantage of the More Distribution and other tools are Interactive Advanced E
156. ly 3324 IFM MOVE DESTINATION CAP MAGAZINE MISSING Destination location CAP magazine missing Suspect FRU List CAP magazine Isolation Procedure 1 Open all the CAP doors configured as I O 2 Visually verify that all CAP magazines are present m If all are present replace the CAP magazine indicated as missing m If one or more CAP magazines are missing insert missing magazines 3325 IFM SOURCE DRIVE NOT AVAILABLE Source drive requested is not available Suspect FRU List 1 tape drive 2 robotics unit serial port Isolation Procedure See result code 3326 for the procedure 3326 IFM DEST DRIVE NOT AVAILABLE Destination drive requested is not available Suspect FRU List 1 tape drive 2 robotics unit serial port Isolation Procedure 1 Activate traces for the tape drive in question trace drive tti xx on xxis the tape drive id trace tti dbg xx on xxis the tape drive id 2 Initialize the tape drive m If a Hewlett Packard tape drive issue drive addr reset m If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds and then put it back in Note In a fully populated library the wait could be up to 20 seconds Issue the command to get the tape drive state drive addr state If the command fails replace the tape drive Issue the command to get the tape drive information drive addr info If the command fails replace the tape drive Issue the command to ge
157. mber received in the response does not match the one in the request Suspect FRU List software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 Issue drive addr state If the command fails replace the tape drive 4 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6410 TTI RESULT WRONG PACKET SIZE Response packet size doesn t match the packet length specified Suspect FRU List 1 tape drive firmware 2 tape drive 3 software Isolation Procedure 1 Collect traces 2 If the problem persists reboot 6411 TTI RESULT FAIL DETERMINE INSTALLED DRIVE Failed to determine what type of drive is installed Suspect FRU List 1 tape drive 2 software Isolation Procedure See result code 6414 96153 Revision NA Chapter 13 177 Oracle Confidential Internal and Authorized Service Partner Use Only 6412 TTI RESULT FAIL TO SET HOLDOFF LOAD Failed to set the drive to holdoff load mode Suspect FRU List tape drive Isolation Procedure See result code 6414
158. message from root Wed Sep 15 19 11 59 2004 The system is going down for reboot NOW cause 5 COMMAND FAILURE SERVICE gt gt Terminated 6 When the library has initialized either m Type version print from the service login to verify that the code is loaded correctly m Use the StorageTek Library Console to verify that the firmware version is correct 96153 Revision NA Chapter4 85 Oracle Confidential Internal and Authorized Service Partner Use Only 86 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 5 Event Logs and Codes This chapter describes the contents of the event logs and lists the action code numbers and meanings For the result codes more information and procedures are included in the chapters listed in TABLE 5 3 Event Logs Library operations are continually monitored by the RLC card All events associated with the operations are logged by the card and can be retrieved by operators and service representatives for examination Library events are accessible from either m StorageTek Library Console Ethernet Tools Reports Event Log m Command line interface printlog all error warning info trace diag Caution Fire hazard circuit card damage Do not insert a telephone connector into the RESERVED or CLI ports A potential power surge could cause a fire or damage t
159. must determine one at a time when each component can be moved from end stop to end stop Note The actual steps might vary depending on component positions but generally occur in the following order The firmware tells the robotic components to 1 Check for a cartridge present in the hand If a cartridge is present make sure that the cartridge is gripped securely Make sure that the reach components are fully retracted Move the wrist to the counterclockwise end stop then to the clockwise end stop Move the wrist to the Column 1 position perpendicular to the X axis Move the X components to the back end stop then to the front end stop Move the X components to the home position in front of the X table Lower the Z components from the top end stop to the bottom end stop 9o o y Sram spes p Move the Z components off the floor a few inches a clicking noise is normal during this move 9 Move the wrist to point at the back of the rack parallel with the X axis 10 If no cartridge is present move the reach components to the extended end stop then to the retracted end stop 11 Scan the library for module configuration labels 12 If no cartridge is present move the gripper to the closed end stop then to the open end stop 13 Move the gripper to the open position 14 Begin the calibration and audit using the hand assembly bar code scanner a Use the target on each array to determine fine positionin
160. n Procedure This error will be intermittent at first and then happen more frequently 1 Reboot the library 2 If the error persists replace the robotics unit 5066EERR SRV HDW OVER CURRENT ERROR A hardware overcurrent error was detected Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 Retry the operation 3 If the error persists replace the robotics unit 96153 Revision NA Chapter 12 161 Oracle Confidential Internal and Authorized Service Partner Use Only 50672 ERR SRV HDW UNKNOWN ERROR Hardware driver returned an unknown error Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5068 ERR SRV EXCESSIVE MOTOR HEATING The current in the motor is causing excessive heating Suspect FRU List robotics unit Note Non fatal error warning The error if it propagates will be fatal Isolation Procedure 1 Reboot the library 2 If the error persists replace the robotics unit 5069 ERR SRV SAT CURRENT REO TOO LONG STALL MIN NOT REACHED The maximum or minimum current was requested an excessive amount of times during a stall move with a minimum position not reached Suspect FRU List none Isolation Procedure 1 Check for improperly installed cartridges arrays and drives and remedy if nec
161. n empty the cartridge to its location in the pool original location in pool address range address range Robot returns the cartridge to its original location in the target address range Is move count complete 2 L203 867 96153 Revision NA Chapter3 67 Oracle Confidential Internal and Authorized Service Partner Use Only Defining a Diagnostic Move Multiple diagnostic move routines can be set up and run simultaneously as long as the target and source address ranges do not overlap To define a diagnostic move 1 Select Tools Diagnostics Streamline Library Console Help System Detail System Detail Reports Monitors Library U 0 0 ot 1 0 0 0 Status Properties r 1 0 0 0 State Operational State Access Door User Mgmt N Log Off lt gt STORAGETEK commstatus UseriD service Library 129 80 96 239 68 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 2 Select the DiagMove tab 3 Select Add from the Defined Sequence section Streamline Library Console Tools Help Diagnostics Library CAP Folder 1 0 0 0 o Drive Folder 1 0 0 0 o Robot Folder 1 0 0 0 _DiagMove Load Code Activate Code Sequence Monitor Console Defined Sequences Add Open Modify Remove Copy
162. ne library operations To perform an entire library audit Select Tools Diagnostics Select the Audit tab From the Audit Type pull down list select Physical Audit Select Entire Library Audit Select the Audit button in the upper right hand corner oO a A WO N a Select Yes to perform the audit as a background process or No to cancel the audit The Cartridge Summary report will contain the latest cartridge locations and VOLIDs a few hours after the audit is complete 34 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Specific Range Audit from Library Console The robot moves to a specific range of slots and updates the cartridge database To perform a specific range audit Select Tools Diagnostics Select the Audit tab From the Audit Type pull down list select Physical Audit A WO N B Without selecting the Entire Library Audit set the Start and End Address a Select Type of device from the pull down menu b Select the Module Row and Column address from the pull down menus 5 Select the Audit button in the upper right hand corner After completing the audit the Audit Console section displays the VOLIDs of the audited locations Verified Audit A verified audit validates the status of a specific cartridge location or a range of locations including CAPs and tape drives in the cartridge database
163. ner Use Only TABLE A 8 Trap Level SNMP traps provide data that are a source of log entries containing Severity indications such as error or warning Result codes Activity string A descriptive text string Date and time Other information might include Device address associated with the event User name associated with the activity The interface specific request identifier Trap levels are generally filtered to include only those traps that you wish to monitor These levels are specified when entering the trap information Trap Levels Trap Level Number Description Error 1 Error System Log entries Errors critical to library operation For example Device inoperable refers to the entire system Failure of a redundant component is not a Category 1 Warning 2 Warning Log entries Conditions that require attention For example Device degraded Refers to recoverable failures that may allow the system to remain in use but only in a degraded mode 11 11 SNMP Agent Start Up a 5 Ww N HB Note You can also set combinations of trap levels For example 1 2 1 11 1 2 11 Deleting a Trap Recipient To delete a trap recipient Select Tools gt System Details gt SNMP Select the Library folder from the device tree Select SNMP Delete Trap Recipients Enter the Index number of the trap recipient from the list Select the Apply tab at the top right co
164. nsilent 5 If the diagnostic test passes collect the logs print log all and write an incident report If the diagnostic test fails use the diagnostic error code to continue the investigation print log all 3313ZIFM MOVE PUT FAIL Put failed Suspect FRU List Unknown Isolation Procedure Collect the logs print log lt all gt Find the result code IFM MOVE PUT FAIL in the logs and get the failing address Turn on the diagnostic traces trace diag on PF oc N HB Issue diaggetput using the address retrieved from the logs in the source address of the diagnostic command diaggetput cellToCell source addr destination addr 5 nonsilent 100 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5 If the diagnostic test passes collect the logs print log all and write an incident report If the diagnostic test fails use the diagnostic error code to continue the investigation print log all 3314 IFM MOVE LOAD FAIL Drive load failed Suspect FRU List 1 tape drive 2 firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Find the result code IFM MOVE LOAD FAIL in the logs and get the failing address 3 Turn on the diagnostic traces trace diag on 4 Issue diaggetput using the address retrieved from the logs in the source address of the diagnostic command diaggetput c
165. nsor Errors This chapter describes how to use the sensor error result codes to isolate problems Enviromentals for power supplies 8000 5M MODULE POWER SUPPLY INSTALLED Module power supply installed Suspect FRU List none Isolation Procedure No action required informational 8001 5M MODULE POWER SUPPLY REMOVED Module power supply removed Suspect FRU List none Isolation Procedure No action required informational 8002 85M MODULE POWER SUPPLY WORKING Module power supply working Suspect FRU List none Isolation Procedure No action required informational 8003 5M MODULE POWER SUPPLY FAILED Module power supply failed Suspect FRU List 1 power supply 2 firmware Isolation Procedure Replace the failed power supply 96153 Revision NA 193 Oracle Confidential Internal and Authorized Service Partner Use Only Environmentals for fans 8010 5M MODULE FAN WORKING Module fan working Suspect FRU List none Isolation Procedure No action required informational 8011 5M MODULE FAN FAILED Module fan failed Suspect FRU List 1 module fan Isolation Procedure Replace the failed module fan 8012 5M DRIVE FAN WORKING Drive fan working Suspect FRU List none Isolation Procedure No action required informational 8013 SM DRIVE FAN FAILED Drive fan failed Suspect FRU List 1 tape drive assembly 2 firmware Isolation Procedure Replace the failed tape drive assembly Environmentals for temperat
166. o Reset the power cord 3 Make sure that all the tape drives are seated Yes Go to Step 5 properly 4 Does the breaker trip 5 Remove each tape drive in turn Does the breaker Yes Power on the tape drives one at a time to trip see which one causes the breaker to trip Replace the defective one No Go to the next step 2 SL500 Diagnostic Troubleshooting Guide May 2010 Oracle Confidential Internal and Authorized Service Partner Use Only Revision NA 96153 6 Disconnect the power cable from the customer Yes Go to Step 7 receptacle At the male pins on the power connector use e volt ohmmeter a to ohms t check between Nor TEOORIAS the following male pins on the power cable m 1 phase pin to GND open m 2nd phase pin to GND open m 1 phase pin to 2nd phase pin 1 Mohm m GND pin to frame short Are the measurements correct 7 Use an ohmmeter to check the continuity of all three Yes Go to Step 8 wires in the power cable Js enron No Replace the cable 8 Plug the power cord back into the customer s outlet Leave the library end of the cord unplugged Warning Possible Physical Injury Electrocution hazard Take the necessary safety measures when measuring line voltage in the next procedure Warning Possible Physical Injury Lebensgef hrliche Spannung Bevor Sie die Netzspannung wie nachstehend beschrieben messen treffen Sie die entsprechenden Sicherheitsmafnahmen
167. o the RLC card Fault symptom codes have been replaced by m Action Codes what command was issued such as load drive m Result Codes what was the result of the action requested m Known Service Plan KSP diagnosis what mechanism or component is responsible for the task or fault Events are stored under three headings Communication events host to library library to library and library to tape drive Data for these events include a Date time stamp Library identifier Tape drive identifier Requestor Interface protocol Communication type m Error events which include 96153 Revision NA 87 Oracle Confidential Internal and Authorized Service Partner Use Only Date time stamp Tape drive identifier Operation type Four digit hexadecimal action code Interrupt level hardware or software generated VOLID for media related events m Warning events which indicate a loss of performance or events that might indicate future fatal errors The data for these are the same as in error events described previously Note There is not an option for a service representative to clear the event log Fault Isolation Log Entry Specifics Each event posted to the system s event log contains specific information and format m The date and time of the entry in UTC standard format per ISO 1086 2000 with a millisecond field for example 2004 02 19T15 54 55 464 m The device address of the component associated w
168. ocumentation and technical data delivered to U S Government customers are commercial computer software or commercial technical data pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such the use duplication disclosure modification and adaptation shall be subject to the restrictions nd license terms set forth in the applicable Government contract and to the extent applicable by the terms of the Government contract the additional rights set forth in FAR 52 227 19 Commercial Computer Software License December 2007 Oracle USA Inc 500 Oracle Parkway Redwood City CA 94065 This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications which may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure the safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications Oracle is a registered trademark of Oracle Corporation and or its affiliates Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners AMD Opteron the AMD
169. om the manager and sends traps to a recipient to inform the systems administrator of potential problems Community String Applications that use community strings for access control The manager includes the community string in its SNMP messages to an agent The agent can accept or reject the operation A maximum of 31 alphanumeric characters are permitted Data Encryption Standard DES An NIST standard cryptographic cipher that uses a 56 bit key DES has been replaced by AES as an official standard DES is a symmetric block cipher that processes 64 bit blocks in four different modes of operation electronic code book ECB being the most popular Triple DES added security by providing several multiple pass techniques As an example Triple DES encrypts with one key decrypts the results with a different key and then encrypts with a third These extra passes add considerable time DES however is still used for applications that do not require the strongest security DES is one of two privacy encryption protocols see also Advanced Encryption Standard source The Internet Society RFC 1829 m Engineld An administratively unique identifier of an SNMP v3 engine used for identification not for addressing Source The Internet Society RFC 3411 SNMP v3 authentication and encryption keys are generated based upon the associated passwords and the engine ID m Host keyword Currently the host keyword is limited to the machine s IP
170. on 58 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE 3 2 CLI Commands for Library Configuration Continued lib setconfig Sets the specified library s Fibre Channel or SCSI configuration orientlabel lt host oppanel gt all left8 left7 left6 lt partition gt See Note at Right resetactivation right6 right7 right8 gt Sets the host orientlabel parameter This option causes the bar code label on the cartridge to be presented to the host interface as all or fewer characters selected from the left or right of the physical label Note For partitioned libraries you must enter the label orientation for each partition the lt partition gt field has been added for this feature Removes a previously activated feature from the library upsidedowndetect lt on off gt Sets the upsidedowndetect option On is the default setting and allows the library to detect upside down SDLT cartridges in mixed media libraries Off disables the checking function TABLE 3 3 CLI Service Commands Command Description autoclean print Shows the library s current autoclean setting autoclean on off Sets the auto clean option on or off Or causes tape drives to be automatically cleaned when needed Off disables automatic cleaning If the host software is handling tape drive clean
171. on Procedure 1 Open the door 2 Look for an obstruction m The cartridge may be too far out m The cartridge may be loose in the hand Remove it 3 Reboot the library 3707 2LIBRARY INIT FAILED MESSAGE TO DIRECTOR FAILED Library initialization failed to send message to Director Suspect FRU List firmware Isolation Procedure 1 Collect traces 2 Reboot the library 3708 LIBRARY INIT FAILED DIRECTOR RESPONSE Note This code becomes obsolete in firmware 1022 Library initialization failed Director response unsuccessful Suspect FRU List robotics unit Isolation Procedure 1 Open the door 2 Look for an obstruction m The cartridge may be too far out m The cartridge may be loose in the hand Remove it 3 Reboot the library 96153 Revision NA Chapter9 135 Oracle Confidential Internal and Authorized Service Partner Use Only 3709 LIBRARY INIT FAILED MODIFYING ELEMENT MAP Library initialization failed modifying element map Suspect FRU List firmware Isolation Procedure 1 Collect traces 2 Reboot the library 3710 LIBRARY INIT FAILED INIT OF CELLDB FAILED Library initialization failed CELLDB init failed Suspect FRU List firmware Isolation Procedure 1 Verify the SCSI Fibre interface is configured correctly 2 Collect traces 3 Reboot the library 3711 LIBRARY INIT FAILED MESSAGE TO HOST PROCESS Library initialization failed message to host process failed Suspect FRU List 1 interface card
172. on Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5056 ERR SRV SYS MSG SEND FAIL Servo could not send a sys message Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 50572ERR SRV SYS MSG RECV FAIL Servo could not receive a sys message Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 96153 Revision NA Chapter12 159 Oracle Confidential Internal and Authorized Service Partner Use Only 5058 ERR SRV SYS MSG BAD SIZE Servo failed to validate the size of a received sys message Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5060 ERR SRV SYS MSG SET CONTENT FAIL Servo could not set the content of an allocated sys message Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Ret
173. or handle an unprotected ESD sensitive component unless that person has taken all ESD precautions m Reinstall all equipment covers and close all equipment doors after you have completed the work 96153 Revision NA XXV Oracle Confidential Internal and Authorized Service Partner Use Only m If the grounding kit work surface has been exposed to temperatures above 66 C 150 F or below 4 5 C 40 F acclimate the work surface to room temperature before you unroll it m Immediately place any component that you have removed into an ESD protective package m Keep the grounding kit work surface clean m To clean the work surface use a mild detergent and water and make sure that the surface is completely dry before you use it m Periodically check the electrical resistance of the ground cord and the wrist strap coil cord Note The ground cord should measure less than 1 2 MQ and the coil cord should measure between 0 8 and 1 2 MQ Repair or replace the cords if they no longer meet these requirements ESD Protection Procedure Remember that each customer environment is different Address all the customer s concerns before you work on any equipment Prepare the Work Area 1 Before you service the equipment unfold the grounding kit work surface completely and place it on a convenient surface 2 Attach one end of the ground cord to the work surface secure the snap fastener 3 You will attach the free end in a later step
174. oubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only The mechanism amplifier could not be enabled Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 Retry the operation 3 If the error persists replace the robotics unit 5046 ERR SRV FAILED STALL The mechanism stall point was outside of allowable tolerances Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found Check for a cartridge in the hand Remove a cartridge from the hand if found Reboot the library Issue diagquery basicHealth If basic health is good retry the operation V N Oo Ui a OQ N H If the error persists replace the robotics unit 5048 ERR SRV DEST OUTSIDE OPER RANGE ADJUSTED The requested destination is not within the allowable operating range Suspect FRU List robotics unit Note Non fatal error warning The error if it propagates will be fatal Isolation Procedure 1 Reboot the library 2 If the error persists replace the robotics unit 96153 Revision NA Chapter 12 157 Oracle Confidential Internal and Authorized Service Partner Use Only 5051 ERR SRV POWER LOW ERROR A low voltage condition has been detected on the servo motor power Suspect FRU List 1 door sensor 2 cabling Note Error occurs when software detects
175. p loading firmware 83 R rack mounting precautions xxviii safety xxiii reports StorageTek Library Console 26 result codes 87 result codes list 92 RLC card indicators 43 robotic functions tested 53 S safety arm xviii fiber optics xxi general xvii grounding xvii laser product label xxi lifting xviii rack mounting xxiii SCSI troubleshooting 4 seguridad allevantar xx brazo xx de las manos xx de las mufiecas xx de los brazos xx de los codos xx de los hombros xx etiqueta de los productos de l ser xxii fibras pticas xxii general xix levantar xx montaje en bastidor xxiv puesta a tierra xix self tests StorageTek Library Console 41 Service Required indicator 45 Service Robot indicator 45 shoulder safety xviii SNMP 210 access control 204 commands 204 configuration 210 configuration through CLI port 210 grace period 204 operation 201 Solaris loading StorageTek Library Console 14 STANDBY indicator 43 96153 Revision NA StorageTek Library Console auditing the library 34 auto clean 36 cartridges through CAP 38 CD part number 14 cleaning cartridges 37 configuring SNMP 214 copying MIB text file 206 installing 14 loading firmware 78 logging on 19 monitoring events 30 performing self tests 41 reports 26 requesting activation password 9 reviewing system detail information 20 tape drives 37 transferring files from RLC 40 troubleshooting 7 T tap
176. pe drive s Fibre Channel or SCSI configuration drive lt addr gt settime Sets a specified tape drive s time of day TOD clock drive lt addr gt state entereject lt entereject gt lt type gt Shows a specified tape drive s operational state When lt type gt is enter the CAP door opens for you to enter the diagnostic and cleaning cartridges When lt type gt is eject you are prompted to enter the cartridges to be ejected The CAP door opens if any cartridges are moved to the CAP magazine Examples entereject enter or entereject eject fastload print Shows the library s current fastload setting fastload on off Sets the fastload on off option This option controls whether or not the library performs a fastload when loading tape drives Setting the option to off causes normal tape drive loads This is the default Setting the option to on causes fastloads to be used Note Fastloads do not wait for the tape drive to be ready after the load command has been issued frameinfo print Shows the library s frame information frame serial number World Wide Name WWN and vendor help all name of command Shows the command syntax lib getconfig Shows the library s Fibre Channel or SCSI configuration 60 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TA
177. place the RLC card 3563 DIAGNOSTIC CAP INFO UNAVAILABLE CAP Info Unavailable to Diagnostics Suspect FRU List firmware Isolation Procedure Collect the logs print log all Rerun the diagnostic tests If the diagnostic tests fail reboot the library Rerun the diagnostic test a A Q N HM If the error persists escalate 3564 DIAGNOSTIC CAP SENSOR FAILURE CAP 1 OPEN CAP sensor failure CAP 1 open Isolation Procedure See result code 3569 3565 DIAGNOSTIC CAP SENSOR FAILURE CAP 2 OPEN CAP sensor failure CAP 2 open Isolation Procedure See result code 3569 3566 DIAGNOSTIC CAP SENSOR FAILURE CAP 3 OPEN CAP sensor failure CAP 3 open Isolation Procedure See result code 3569 96153 Revision NA Chapter8 127 Oracle Confidential Internal and Authorized Service Partner Use Only 3567 DIAGNOSTIC CAP SENSOR FAILURE CAP 4 OPEN CAP sensor failure CAP 4 open Isolation Procedure See result code 3569 3568 DIAGNOSTIC CAP SENSOR FAILURE CAP 5 OPEN CAP sensor failure CAP 5 open Suspect FRU List 1 CAP sensor 2 firmware Isolation Procedure See result code 3569 3569 DIAGNOSTIC CAP SENSOR FAILURE CAP 6 OPEN CAP sensor failure CAP 6 open Suspect FRU List 1 CAP sensor 2 firmware Isolation Procedure 1 Verify all CAP doors are closed m If one or more CAP doors are open close them and wait for the audit to finish m If all CAP doors are closed replace the CAP sensor for the door indicated 2 Re
178. putty and pscp 96153 Revision NA 77 Oracle Confidential Internal and Authorized Service Partner Use Only Using Library Console to Download Firmware This application requires Library Console firmware level 2 20 or above and SL500 library firmware level 1022 or above If your firmware is not at this level use putty and pscp to download that level firmware The SL500 code does not contain the upgrades for the different drive types Note In this section firmware is also referred to as code The initial library code is factory installed on all libraries and resides within a flash memory on the RLC card Before launching the code load utility download the firmware upgrade package IMG file from https dlrequest zn dlapps1 sfbay sun com usr login to a folder on your PC Note The SL500 library firmware package is a IMG image file Loading code is a three step process 1 Downloading the firmware package containing the code from the source location on your PC the folder to which you downloaded the code file from https dlrequest zn dlapps1 sfbay sun com usr login to the RLC card This process also unpacks the packages after downloading to make it ready for activation 2 Activating the downloaded firmware in the RLC card 3 Rebooting the library to make the firmware operational 78 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized S
179. quence 484635 final true command fetchCartridge command result identifier 1 resultStatus resultSeverity error resultSeverity gt resultCode gt 5607 resultCo de resultText CDATA End of Text gt resultText gt operationalState gt 505 operationalState gt resultStatus addres s gt 1 1 27 1 11 address result gt response Action Codes This table lists the code numbering ranges and the types of activities Each action code also called activity code follows the table TABLE 5 1 Action Code Range and Activity Code Range Activity 0000 0100 to 0199 No activity used for time stamps not associated with system events Common shared activity across devices and controller 0200 to 0299 Common shared activity across devices 0400 to 0499 Common shared configuration activity 1000 to 1999 2000 to 2999 Host interface activity Management interface activity 3000 to 3999 Internal server library activity 5000 to 5999 Robot activity 6000 to 6999 7000 to 7999 Tape drive activity CAP activity TABLE 5 2 Action Codes and Activities Code Activity 0000 No action 0100 Application start 0101 Application shutdown 0102 Application task start 0103 Application task exit 0200 Set log criteria in device 0201 Get log criteria from device 0202 Event listener registered with device
180. r notifications and sends them from any available port to the manager at port 162 96153 Revision NA AppendixA 217 Oracle Confidential Internal and Authorized Service Partner Use Only 218 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Index A access control SNMP 204 accessing the CLI 54 action codes 87 89 activation password 9 activation hardware CLI command 58 ACTIVE indicator 43 additional information Web site listing xv advertencia instalaci n de equipos del bastidor en la biblioteca xxiv peligro para los ojos a causa del l ser xxii radiaciones l ser xxii arm safety xviii C CAP Open indicator 45 capacity library 37 216 217 capacity libraryy 214 caution safety precautions xvii xix xxiii xxiv 58 87 cautions damage to RLC card 77 firmware levels 77 not use telephone connector in ports 54 quiesce TMS 77 clearing the event log 88 CLI accessing 54 configuring SNMP 210 hardware activation command 58 PC port setup 55 service commands 59 SNMP commands 210 code loading putty and pscp 83 StorageTek Library Console 78 codes action 89 result 92 96153 Revision NA commands CLI configuration 58 CLI service 59 primary diagnostic 56 communication events 87 configuration SNMP 210 using CLI for SNMP 210 using Library Console for SNMP 214 configuration 4 log severi
181. races and escalate 96153 Revision NA Chapter11 145 Oracle Confidential Internal and Authorized Service Partner Use Only 3913 SERVICE CLI SNMP RESULT FAILURE Service CLI Result Failure Suspect FRU List 1 firmware Isolation Procedure 1 Retry the command 2 If the condition persists a Logoff b Logon c Retry the command 3 If the condition persists collect traces and escalate 146 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only cHAPTER 12 Robot Errors This chapter describes how to use the robot error result codes to isolate problems The types of robot errors are servo mechanism scan target and coordinated motion CMO Servo mechanism Errors 5001 SRV MECH STALLED ON INIT Mechanism stalled unexpectedly during initialization Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5004 ERR SRV UNKNOWN REQUEST TYPE An unknown type of request was received by Servo Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 96153 Revision NA 147 Oracle Confidential Internal and Aut
182. rating Use only cartridges designed for your type of tape drive W Place a cartridge into one of the magazine slots making sure that the VOLID label is visible and the hub of the cartridge is down Grip the handle and slide the magazine back into the CAP Close the CAP door making sure that the door is securely latched From the Library Console select Tools Diagnostics Select to expand the CAP folder Highlight the CAP aon Oo a 38 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 9 Select the Import Export tab 10 Select Import Cleaning Diagnostic cartridges 11 Select the Start button from the upper right corner of the screen 12 Monitor the Import Export Console to verify the status of the import operation 13 Generate a cartridge summary report to verify the location of the cleaning cartridges See Generating and Saving Reports on page 26 Note If you want to import the cleaning cartridges into the library slots one cartridge at a time use the Recovery Move diagnostic utility See Performing a Recovery Move on page 73 Exporting Cleaning Cartridges Through the CAP Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 or higher and then upgrade the library firmware to the SL500 code level 1092 or higher When one or more cleaning cartridges have expired export them from the
183. re See result code 3543 3533 DIAGNOSTIC REACH PHASE ERROR Reach phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3534 DIAGNOSTIC REACH HALL ERROR Reach phase error detected 118 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3535 DIAGNOSTIC REACH AMP ENABLE ERROR Reach amp enable error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3536 DIAGNOSTIC TRACK FAULT Track fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 35372DIAGNOSTIC TRACK PHASE ERROR Track phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3538 DIAGNOSTIC TRACK HALL ERROR Track phase error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3539 DIAGNOSTIC TRACK AMP ENABLE ERROR Track amp enable error detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3540 DIAGNOSTIC Z FAULT Z fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Pro
184. reset task management function from the host Reset the transport layer from the host and retry the operation Unplug and plug in the Fibre cable Reboot the library gd B W N m If the problem persists replace the MPU2 card LVD 1 Issue the LUN reset task management function from the host Reset the transport layer from the host and retry the operation Reboot the library A 0c N If the problem persists replace the MPW RLW card 96153 Revision NA 93 Oracle Confidential Internal and Authorized Service Partner Use Only 1102 SCSI DRIVER ERROR Error executing driver request Fibre Suspect FRU List 1 software 2 MPU2 LVD Suspect FRU List 1 software 2 MPW RLW Isolation Procedure Fibre Reset the transport layer from the host and retry the operation Unplug and plug in the Fibre cable Reboot the library PF WO N HM If the problem persists replace the MPU2 card LVD 1 Reset the transport layer from the host and retry the operation 2 Reboot the library 3 If the problem persists replace the MPW RLW card 1103 SCSI_SYSTEM_ERROR System error occurred application hardware configuration or operating system Suspect FRU List 1 hardware configuration 2 hardware 3 software Isolation Procedure 1 Check for heterogeneous hardware An invalid configuration would be Fibre and SCSI together No cards exist 2 Verify all cards are seated 3 If the problem persists r
185. rint or save to a file This activity can help you diagnose a problem To generate permanent reports 1 Open the StorageTek Library Console application If you have a shortcut icon on your PC select it or go to the location on your PC where you placed the file 2 Log on See Logging On to StorageTek Library Console on page 19 3 Select Tools Reports eamline Library Console 5 ES iul Str one z Help System Detail Apply Refresh Library 1 0 0 0 General Library Controller Module Diagnostics 29 User Mgmt r1 0 0 0 Module Information 1 0 0 L MR C Address Type Description 1 1 0 0 125 Base drive CAP 1 2 0 0 16 BU drive CAP last lt gt STORAGETEK comm status UserID service Y Library 129 80 96 239 26 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 From the Reports tree expand the Permanent Reports folder Streamline Library Console Tools Help Reports Display Display 9 E Permanent Reports 3 CAP Details 3 CAP Summary E cartridge Summary E Drive Details Ey Drive Summary E EventLog Error Wan 3 EventLog Error Wan Ey EventLog Pa a 3 EventLog Error D EventLog Trace E Hardware Versions E Library Details E Library Information E Robot Details E Robot Summa
186. rive id m trace tti dbg xx off xxis the drive id Note The log error trace file should have an entry for Incompatible Drive Type 180 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 6418 TTI RESULT DRIVE UNKNOWN CART POSITION The drive tried to load the cart but failed Cart position in drive unknown Suspect FRU List 1 tape drive 2 robotics unit Isolation Procedure 1 Open the door 2 Visually check the position of the cartridge a If it is stuck try removing it b If you cannot remove it remove the tape drive and manually remove the cartridge Issue drive addr load If the load fails replace the robotics unit Issue drive addr rewindunload oO a wm Q If the tape drive cannot rewind and unload replace the tape drive 6419 TTI RESULT INVALID RESPONSE PACKET The response packet was invalid Suspect FRU List 1 tape drive 2 drive firmware Isolation Procedure 1 Check the tape drive firmware for the correct version of STK variant firmware drive addr info 2 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 3 Issue drive addr info 4 If the problem persists update firmware 5 If the tape drive is a new type it might not be supported by the software yet replace the tape drive 6420 TTI RESU
187. rnal and Authorized Service Partner Use Only CHAPTER 7 IFM Errors This chapter describes how to use the IFM error result codes to isolate problems 3300 IFM UNKNOWN Unexpected error Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3301 IFM_RESOURCE_FAIL User command could not be sent Suspect FRU List 1 robotics unit 2 firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3302 IFM_CONTENT_FAIL Content failure for a request or function call Suspect FRU List None check media Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3303 IFM_NON_EXISTENT_SOURCE_DRIVE Source tape drive requested is not configured Suspect FRU List None check source tape drive address Isolation Procedure See result code 3304 for procedure 96153 Revision NA 97 Oracle Confidential Internal and Authorized Service Partner Use Only 3304 IFM NON EXISTENT DEST DRIVE Destination tape drive requested is not configured Suspect FRU List None check destination tape drive address Isolation Procedure Check address of the tape drive if correct continue Visually check for the tape drive if present continue Visually check that the tape drive bezel is still in place if present continue PF c N HB Initialize the tape drive If a Hewlett Packard tape drive reset the drive drive lt
188. rner of the screen Verify the trap recipients list and make sure that the trap is deleted 216 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Setting up Port Control To set up port control Select Tools gt System Details gt SNMP Select the Library folder from the device tree Select SNMP gt Port Control A 0 N B Enter the following information TABLE A 9 Port Control Details Trap Level Description Port Select the Port Port 1B is the public access port other ports are unavailable for SL500 Command Disable Default Agent trap requests are sent received on the LAN port Enable SNMP traps are enabled and the agent responds to gets from the clients 5 Select the Apply tab at the top right corner of the screen Typically SNMP uses user datagram protocol UDP ports m 161 for the agent m 162 for the manager UDP like TCP runs on top of IP networks and is one of the core protocols in the Internet protocol suite UDP allows networked based devices to send short messages faster and more efficiently for many lightweight and time sensitive applications The basic protocol for communications between manager and agent is m The manager can send requests from any available port to the agent at port 161 The agent then responds to that source port to the requesting manager m The agent generates traps o
189. rrupt received a bad mechanism identifier Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5021 ERR_SRV_ILLEGAL_REQUEST_OPTION An illegal request option for servo was requested Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 96153 Revision NA Chapter12 151 Oracle Confidential Internal and Authorized Service Partner Use Only 5026 ERR SRV REQUEST ALREADY ACTIVE AGAINST MECHANISM Motion is already active against mechanism Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 50272ERR SRV CANT MOVE ARM HAND IS ACTIVE Arm Request rejected hand is currently active Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5028 ERR SRV CANT MOVE HAND ARM IS ACTIVE Hand Request rejected arm is currently active Suspect FRU List none Isolation Procedure
190. rsion m Tape drive types and configuration m Host interface types and configuration Likely resolution activities include m Run diagnostic tests to verify faults and or reset the FRU Update firmware library or tape drive Replace the FRU when directed by service representatives Verify the FRU initialization and online state Run diagnostic tests to verify normal operation Key diagnostic tests that operators and administrators can perform are m Communication to the FRU m Physical audit of a location m Basic health check m Mechanism motion Gather Configuration Information Knowing how the system is configured is often essential to diagnosing a problem Capture the output text from the following commands and place it in a file named xxxxxxxxxxxx txt The name is the 12 digit SL500 serial number from the label on the back of the library version print lib getconfig drive x x x x getconfig libstate frameinfo print drive x x x x state for each drive present 96153 Revision NA Chapter2 49 Oracle Confidential Internal and Authorized Service Partner Use Only Send Information to Headquarters If you need to escalate the problem to headquarters send logs and configuration information to Tier 3 E Mail LSV Tier3 Tape Attention HQ T 3 OS Tape Support Include your clarify case number s for installation Log Severity Levels Each event posted to the system s event log includes a severity level Error
191. run the diagnostic tests If the diagnostic tests pass with the new sensor the problem is resolved If the diagnostic tests pass without the new sensor a transient error condition exists The CAP door may have been left open too long during the test If the diagnostic tests fail there could be the message CAP Door State is not closed diagnostic tests will not start One or more CAP doors is open or CAP Audit is in progress If an audit is in progress wait until the audit is done and retry the command If an audit is not in progress replace the sensor indicated 3570 DIAGNOSTIC CAP SENSOR FAILURE CAP 1 CLOSED CAP sensor failure CAP 1 closed Isolation Procedure See result code 3575 3571 DIAGNOSTIC CAP SENSOR FAILURE CAP 2 CLOSED CAP sensor failure CAP 2 closed Isolation Procedure See result code 3575 35722DIAGNOSTIC CAP SENSOR FAILURE CAP 3 CLOSED CAP sensor failure CAP 3 closed Isolation Procedure See result code 3575 128 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3573 DIAGNOSTIC CAP SENSOR FAILURE CAP 4 CLOSED CAP sensor failure CAP 4 closed Isolation Procedure See result code 3575 3574 DIAGNOSTIC CAP SENSOR FAILURE CAP 5 CLOSED CAP sensor failure CAP 5 closed Isolation Procedure See result code 3575 3575 DIAGNOSTIC CAP SENSOR FAILURE CAP 6 CLOSED CAP sensor failure CAP 6 closed Suspect FRU List 1 CAP s
192. ry E Software Versions E STORAGETEK Y Comm status UseriD service Y Library 129 80 96 239 96153 Revision NA Chapter 27 Oracle Confidential Internal and Authorized Service Partner Use Only 5 Select the desired report For this example Drive Details is selected 6 Select the Display tab Streamline Library Console Tools Help Reports Search Update Save Reports 9 EQ Permanent Reports 3 CAP Details 3 CAP Summary Ey Cartridge Summary D Ey Drive Summary 3 EventLog Error Wan 3 EventLog Error Wan D EventLog Error Warn D EventLog Error D EventLog Trace D Hardware Versions Ey Library Details D Library Information E Robot Details D Robot Summary D Software Versions 4 i I gt Display Drive Details Generated on Tue Dec 06 11 24 06 MST 2005 Device Drive Status Device Id 0 1 2 9 State Status ok Drive State Empty Drive needs cleaning False Device Drive Properties Device Id 0 1 2 9 General Drive Type IbmUltrium2 Code Version 3AY7 Vendor IBM Serial Number 1110140593 Interface Type Fibre Drive Configuration THE DRIVE MUST BE IN A CONFIGURABLE STATE LVD Target ID n a World Wide Name Node 500104f0007a12cc Port A World Wide Name 500104f0007a12cd T E STORAGETEK e Comm Status UserID service 7 Use the scroll bar on the right to navigate
193. ry the operation 3 If the error persists check for a code update 5061 ERR SRV SYS MSG RELEASE FAIL Servo could not release a allocated sys message Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5062 ERR SRV HAND NOT SAFE Hand is not safe Suspect FRU List none Isolation Procedure This error may be indicative of hand sensor problems Open the door Visually check for obstructions 1 2 3 Remove any obstructions found 4 Check for a cartridge in the hand 5 Remove a cartridge from the hand if found 160 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only Reboot the library 6 7 Issue diagquery basicHealth 8 If basic health is good retry the operation 9 If the error persists replace the robotics unit 5064 ERR SRV COORD SEND MECH REQUEST FAILED The servo coordinator received a bad mechanism identifier Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5065 ERR SRV HALL ERROR A motor hall error was detected Suspect FRU List robotics unit Isolatio
194. s The following files were extracted 1 01 1 5 35 00 disk rlc pImage 3 23 29 green cramfs 5 34 07 kernel pImage 3 15 08 libs cramfs 5 34 05 lop cramfs 5 34 07 ppcboot bin 3 21 03 Installing Update disk rlc pImage Update green cramfs Update kernel pImage Update libs cramfs Update lop cramfs ppcboot bin same cleanup Connection closed by remote host Caution Disruption of customer activity Before rebooting the library make sure that all customer activity has been stopped Rebooting the library will cause any jobs in process to be halted 84 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 5 Reboot the library to start using the code If you have physical access to the library power cycle the library If you are installing code remotely a Call headquarters and obtain an activation password for the service login b Login as service by typing putty serviceGlibrary name The display shows pw is one time activation password from http crcapplications central keyswebapp Password activation use activation pw here Warning Your password has expired please change it now Enter new UNIX password make up a pw you can remember Retype new UNIX password SERVICE gt gt c Type reboot to restart the library using the new code Example SERVICE gt gt reboot Broadcast
195. s Help Diagnostics Save Restore m Library 1 0 0 0 amp Y CAP Folder 1 0 0 0 o Drive Folder 1 0 0 0 ne Enter POOL address range Locations within this range will be used to supply cartridges and or empty slots required for diagnostic moves to from the Target Address Range There is no specified access order within the Pool Address Range Selection Mode all 8 Storage Slots Cap Reserved Slots N Minimum Address y Maximum Address Add Open w E ew el Modify j Remove Copy Completed Moves 0 Number of sequences running O E STORAGETEK commstatus UseriD service O Library 129 80 96 23 7 Select Next to proceed further or Previous to modify the source address range 96153 Revision NA Chapter3 71 Oracle Confidential Internal and Authorized Service Partner Use Only 8 Define the following m Name of the diagnostic move Move Count specify a number between 1 and 5000 Access order Sequential or Random Move Type Robot amp Cartridge or Robot Only Streamline Library Console FETU FERRE SER Restore Reboot Tools Help Diagnostics Save Library 1 0 0 0 gt cap Folder 1 0 0 0 o Drive Folder 1 0 0 0 Library l DiagMove Load Code Activate Code RcvMove t PE rn e A Name test
196. s correct collect traces and reboot 3309 IFM MOVE SOURCE EMPTY Source location is empty Suspect FRU List none Isolation Procedure 1 Check the source address Note If a SCSI address addresses are shifted by number of reserved slots 2 If the address is correct collect traces and reboot 33102IFM MOVE NON EXISTENT DESTINATION Destination address does not exist Suspect FRU List none Isolation Procedure 1 Check the destination address Note If a SCSI address addresses are shifted by number of reserved slots 2 If the address is correct collect traces and reboot 96153 Revision NA Chapter7 99 Oracle Confidential Internal and Authorized Service Partner Use Only 3311 IFM MOVE DESTINATION FULL Destination address is occupied Suspect FRU List none Isolation Procedure 1 Check the destination address Note If a SCSI address addresses are shifted by number of reserved slots 2 If the address is correct collect the traces and reboot 3312 IFM MOVE GET FAIL Get failed Suspect FRU List Unknown Isolation Procedure Collect the logs print log lt all gt Find the result code IFM MOVE GET FAIL in the logs and get the failing address Turn on the diagnostic traces trace diag on PF c N HB Issue diaggetput using the address retrieved from the logs in the source address of the diagnostic command diaggetput cellToCell source addr destination addr 5 no
197. s part of operation Do nothing unless it occurs in large numbers If the code occurs in large numbers 1 Check hardware tape drives arrays CAPs for defects 2 Replace the robotics unit 174 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 1 3 Tape Drive Errors This chapter describes how to use the tape drive error result codes to isolate problems 6400 TTI RESULT DRIVE CONDITION Drive condition Suspect FRU List tape drive Isolation Procedure See result code 6408 6401 TTI RESULT DRIVE BUSY Drive busy Suspect FRU List tape drive if it is continuously busy Isolation Procedure See result code 6408 6402 TTI RESULT COMMAND NOT SUPPORTED Drive command not supported Suspect FRU List None Isolation Procedure Collect traces 6403 TTI RESULT FAIL STATUS COMMAND Drive failed status command Suspect FRU List tape drive Isolation Procedure See result code 6408 6404 TTI RESULT UPPER RETRY EXCEEDED Upper retry limit exceeded Suspect FRU List tape drive Isolation Procedure See result code 6408 96153 Revision NA 175 Oracle Confidential Internal and Authorized Service Partner Use Only 6405 TTI RESULT RETRY EXCEEDED Retries exceeded Suspect FRU List tape drive Isolation Procedure See result code 6408 6406 TTI RESULT READ TIMEOUT A TTI read timeout occurred Suspect FRU List tape driv
198. s the pscp file type pscp scp path verde tgz dnldGlibrary name Note Remember to type a colon after name Npath is the path to the code file library name is either a valid network DNS name or an IP address Example If the pscp executable file is in C Program Files putty and the verde tgz file is in C s1500 type C Program Files putty gt pscp scp C sl500 verde tgz dnldOgreen23 3 At the prompt type the dnld login password When the file begins transferring the display shows verde tg 8268 kB 306 2 kB s ETA 00 00 00 100 96153 Revision NA Chapter4 83 Oracle Confidential Internal and Authorized Service Partner Use Only Installing the verde tgz file 1 After the download is complete run the putty exe 2 From the putty window login by typing putty dnldGlibrary name 3 At Password type the dnld password obtained from the technical excellence center specialist earlier If Loading Firmware to the RLC Card on page 83 was executed properly the display shows File download install utility usr local share verde tgz has been found instead Do you want to install this image y yes y no Note If instead the display shows File download install utility Do you want to download files y yes n no then type no and repeat Loading Firmware to the RLC Card on page 83 4 Type y The display shows something like version numbers are examples only Extracting file
199. sers in Finland and Sweden who wish to identify laser safety and classification CLASS 1 LASER LUOKAN 1 LASERLAITE KLASSE 1 LASER APPARAT Laser Product Label In accordance with safety regulations a label on each StorageTek Fibre Channel product identifies the laser class of the product and the place and date of the manufacturer The label appears on top of a Fibre Channel tape drive and near the Fibre Channel connectors on a Fibre Channel tape library A copy of the label is shown here CLASS 1 LASER PRODUCT LASER KLASSE 1 APPAREIL A LASER DE CLASSE 1 COMPLIES WITH 21 CFR 1040 10 AND 1040 11 96153 Revision NA Personal Safety xxi Oracle Confidential Internal and Authorized Service Partner Use Only Seguridad de fibras pticas Advertencia Posibles lesiones Riesgo para la vista Nunca mire directamente el interior de un cable de fibra ptica un conector de fibra ptica o un m dulo transceptor de l ser Los niveles de potencia del l ser pueden conllevar situaciones de riesgo susceptibles de lesionar la vista Tenga especial cuidado al utilizar instrumentos pticos con estos equipos Dichos instrumentos pueden incrementar las probabilidades de lesiones oculares Exposici n a radiaciones El uso de mandos ajustes o procedimientos distintos de los aqu especificados puede conllevar un riesgo de exposici n a radiaciones Los transceptores de l ser de los equipos de fibra ptica pueden suponer
200. sses the problem is resolved 4 Reboot the library 5 Rerun the diagnostic test m If the diagnostic test fails escalate m If the diagnostic test passes the problem is resolved 3518 DIAGNOSTIC BRAKE FAULT DETECTED Control Status brake fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3519 DIAGNOSTIC 12V POWER NOT OK Control Status 12v Power not ok Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 116 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3520 DIAGNOSTIC SERVO VOLTAGE LOW Control Status servo voltage low Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3521 DIAGNOSTIC CABLE SLACK Control Status cable slack Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 35222DIAGNOSTIC REACH SAFE Control Status reach safe error Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3523 DIAGNOSTIC PROX DETECT Control Status proc detect error Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card Isolation Procedure See result code 3543 3524 DIAGNOSTIC GRIP FAULT Grip fault detected Suspect FRU List 1 RLC card 2 robotics unit 3 RLM card
201. stic test he failure persists replace the RLM card 5 DIAGNOSTIC ROBOT NOT PRESENT Robot not present Suspect FRU List 1 robotics unit 2 RLC card 3 firmware Isolation Procedure Vis oO UJ A WO N HB Collect the logs print log all ually check for the robotics unit presence If the robotics unit is missing replace it If the robotics unit is there replace the RLC card Reboot the library Rerun the diagnostic test m If the diagnostic test fails collect traces and escalate m If the diagnostic test passes the problem is resolved 96153 Revision NA Oracle Confidential Internal and Authorized Service Partner Use Only Chapter 8 115 3516 DIAGNOSTIC IDCARD NOT PRESENT IDCARD not present Suspect FRU List 1 IDCARD 2 RLC card 3 firmware Isolation Procedure 1 Visually check for the IDCARD m If the IDCARD is missing replace it m If the IDCARD is there replace the RLC card 2 Reboot the library 3 Rerun the diagnostic test m If the diagnostic test fails collect traces and escalate m If the diagnostic test passes the problem is resolved 3517DIAGNOSTIC RLC MASTER ENABLE ERROR RLC master enable error detected Suspect FRU List 1 RLC card 2 firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3 Rerun the diagnostic test m If the diagnostic test fails collect traces and replace the RLC card m If the diagnostic test pa
202. t FRU List none Isolation Procedure No action required The code may appear prior to recovery code being invoked 96153 Revision NA Chapter12 155 Oracle Confidential Internal and Authorized Service Partner Use Only 5040 ERR SRV CANT CLEAR AMP ENABLE Could not clear a bit in the amp enable register during fault processing Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 Retry the operation 3 If the error persists replace the robotics unit 5041 ERR SRV SATURATION CURRENT READ TOO LONG The maximum or minimum current was read an excessive amount of times by the ADC Suspect FRU List robotics unit Isolation Procedure m Open the door Visually check for obstructions Remove any obstructions found Reboot the library a o N If the error persists replace the robotics unit 50422ERR SRV MINIMUM INIT MOVE NOT DETECTED No motion detected by tachometer during mechanism initialization Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 Retry the operation 3 If the error persists replace the robotics unit 5043 ERR SRV REACH SAFE SENSOR FAIL Reach safe sensor did not report an encountered level Suspect FRU List robotics unit Isolation Procedure 1 Power cycle the library 2 Retry the operation 3 If the error persists replace the robotics unit 5045 ERR SRV AMP ENABLE FAIL 156 SL500 Diagnostic Tr
203. t at first and then happen more frequently 1 Reboot the library 2 If the error persists replace the robotics unit 5012 ERR SRV CANT START NOT IN STOPLOCK The requested motion cannot start because the mechanism is not in stoplock Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 Retry the operation 3 If the error persists replace the robotics unit 5013 ERR SRV ISR REENTERED The servo interrupt service routine was re entered before exiting Suspect FRU List none Isolation Procedure Internal software error Should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5014 ERR SRV SATURATION CURRENT REQUESTED TOO LONG The maximum or minimum current was requested an excessive amount of times Suspect FRU List robotics unit Isolation Procedure Open the door Visually check for obstructions Remove any obstructions found 1 2 3 4 Reboot the library 5 Issue diagquery basicHealth 6 If basic health is good retry the operation 96153 Revision NA Chapter12 149 Oracle Confidential Internal and Authorized Service Partner Use Only 7 If the error persists replace the robotics unit 5015 ERR SRV MECH DROPPED OUT OF STOPLOCK The mechanism has fallen outside the allowable stoplock range Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 Retry t
204. t code 3576 3579S DIAGNOSTIC POWER SUPPLY MODULE 2 SUPPLY 2 FAILED Power Supply Failure Module 2 Supply 2 Isolation Procedure See result code 3576 3580 DIAGNOSTIC POWER SUPPLY MODULE 3 SUPPLY 1 FAILED Power Supply Failure Module 3 Supply 1 Isolation Procedure See result code 3576 3581 DIAGNOSTIC POWER SUPPLY MODULE 3 SUPPLY 2 FAILED Power Supply Failure Module 3 Supply 2 Isolation Procedure See result code 3576 35822 DIAGNOSTIC POWER SUPPLY MODULE 4 SUPPLY 1 FAILED Power Supply Failure Module 4 Supply 1 Isolation Procedure See result code 3576 3583 DIAGNOSTIC POWER SUPPLY MODULE 4 SUPPLY 2 FAILED Power Supply Failure Module 4 Supply 2 Isolation Procedure See result code 3576 3584 DIAGNOSTIC POWER SUPPLY MODULE 5 SUPPLY 1 FAILED Power Supply Failure Module 5 Supply 1 Isolation Procedure See result code 3576 35852EDIAGNOSTIC POWER SUPPLY MODULE 5 SUPPLY 2 FAILED Power Supply Failure Module 5 Supply 2 Isolation Procedure See result code 3576 130 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3586 DIAGNOSTIC POWER SUPPLY MODULE 6 SUPPLY 1 FAILED Power Supply Failure Module 6 Supply 1 Isolation Procedure See result code 3576 3587Z DIAGNOSTIC POWER SUPPLY MODULE 6 SUPPLY 2 FAILED Power Supply Failure Module 6 Supply 2 Isolation Procedure See result code 3576 3588 DIAGNOSTIC POWER SUPPL
205. t communityString gt v3 name lt userName gt gt gt NOTE community is a reserved word and can not be used for input strings snmp gt disable port lt port ID gt disable SNMP for lt portID gt snmp gt enable port lt port ID gt enable SNMP for lt portID gt where lt portID gt is 1A 1B 2A 2B NOTE port 2A is the private interface port 2B is the public interface Author s note Ports 2A 2B are public access ports Port 2A is currently inactive Ports 1A 1B are private ports and are not used by customers 96153 Revision NA AppendixA 211 Oracle Confidential Internal and Authorized Service Partner Use Only snmp listTrapRecipients snmp listUsers COMPLETED oO a A Q N Note Use of allows all levels to be trapped The embedded SNMP agent can distinguish trap recipients based upon the trap numbers for which they register and filter the traps for which they listen Entries must be made exactly as displayed within the CLI SNMP screens As an example an entry of authpass instead of authPass will result in a parsing error Configuration Sequence To configure SNMP the following steps must be performed Have the administrator retrieve the MIB from the library controller card This is done through StorageTek Library Console using the Transfer File Function see Copying the MIB Text File on page 206 Obtain the trap notification destinations from the administrator m
206. t the Yes Go to Step 5 MP U2 card Te the cable the correct typeiand isthe No Reseat the cable connector or use the correct connection good 1 cable type 5 Check the cable connection at the host Yes Check with the system administrator 1S She cab lene correcttype and ay the connection No Reseat the cable connector or use the correct good cable 6 Is there host connectivity to the library No Connect to the host server have the customer install the ISV application software and try to run using the application program 96153 Revision NA Chapter 1 Oracle Confidential Internal and Authorized Service Partner Use Only 5 TIP 4000 Tape Drives Use this TIP to troubleshoot tape drive problems Symptom Explanation Conditions That Could Cause This Symptom The client system m Cannot access a tape drive m Marks the tape drive as unavailable m Detects an unrecoverable error in the tape drive Power switch in the OFF position Unplugged library power cord Tape drive with no power Poor or missing SCSI fiber bus connection Defective SCSI fiber cable Damaged tape Faulty tape drive 1 Have the customer quiesce the tape drive activities 2 Look at the back of the rack Is the power switch in Yes Place the switch in the ON position d the OFF position No Go to Step 3 3 Is the library power cord unplugged Yes Plug in the cord No Go to Step 4 4 Use the StorageT
207. t the tape drive configuration drive addr getconfig If the command fails replace the tape drive DVD N Oo a n Q Issue the command to set the tape drive configuration drive lt addr gt setconfig 10 If the command fails replace the tape drive 11 Issue the command to load the tape drive move source addr gt dest addr gt 96153 Revision NA Chapter7 105 Oracle Confidential Internal and Authorized Service Partner Use Only 12 If the command fails replace the tape drive 13 Deactivate traces for the tape drive in question trace drive tti xx off xx is the tape drive id trace tti dbg xx off xx is the tape drive id 14 If the problem persists replace the robotics unit 3327 IFM_DIAG_ NO CARTRIDGE AVAILABLE No cartridge available for diagnostic use Suspect FRU List 1 cartridge 2 firmware Isolation Procedure Check for a cartridge Issue the cartridge print command cartridge print If the cartridge list is empty insert a cartridge Reissue the diagnostic command If the error recurs firmware is at fault oO gd PF o N pa Collect the logs print log all and write an incident report 3328 IFM DIAG NO DIAGNOSTIC CARTRIDGE AVAILABLE No diagnostic cartridge available or not in reserved slot location Suspect FRU List 1 cartridge 2 firmware Isolation Procedure 1 Check for a cartridge with a diagnostic label 2 Issue the cartridge print command cartridge print 3 Ver
208. te and to be aware of include the use of Halon gas under the floor smoke detectors and cables to other equipment installed nearby Lifting Techniques Lifting regardless of how much or how little can create serious back stress If you follow these guidelines you can reduce the risk of back injury Do not twist your body to pick up something or to put it down Twisting puts extreme pressure on your back especially when you lift or carry objects Instead of twisting make the task two separate moves first lift and then use your feet to turn your body Plan the lift first examine the object and then determine how it should be lifted and where it will be placed Choose the appropriate lifting technique Examine the weight size location frequency and direction of the lift Plan to avoid awkward postures and determine if material handling aids are needed Place your feet shoulder width apart and place one foot a little behind the other Keep your back straight because even light loads can significantly increase pressure on your spine when you lean forward Whenever you can grip the load with your whole hand and use two hands Carry objects at elbow height and close to your body The farther away you hold an object the more force it puts on your lower back Lift with your legs instead of your back Leg muscles are some of the strongest in the body When you squat and lift with your legs you can lift more weight safely Alterna
209. te lifting tasks with tasks that are less stressful to the same muscles This technique ensures that your muscles have some recovery time Shoulder Elbow Wrist and Hand Safety Follow these guidelines to minimize the possibility of injury to your shoulders elbows wrists and hands Work within your safety zone the area between shoulder level and knuckle level of your lowered hands You face less chance of injury when you work or lift in this area Keep your elbows bent to keep loads close to your body and to decrease the amount of force necessary to do the job If you use this posture you will put less weight and pressure on your shoulder xviii SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only m Be sure to keep your wrists straight Avoid bending extending or twisting your wrists for long periods of time m Do not use a pinch grip to lift large or heavy loads because the way you lift also can affect the tendons in your hand When you grasp an object between your thumb and fingers you put a lot of tension on hand and wrist tendons Use both hands use one for a while and then use the other to give them rest Precauciones de seguridad Advertencia Posibles lesiones La seguridad laboral es importante Por consiguiente adopte las siguientes precauciones de seguridad al realizar cualquier tarea de mantenimiento El incumplimi
210. test passes the problem is resolved 35552DIAGNOSTIC UNABLE TO CLEAR DIAG IN PROGRESS FLAG Unable to clear the diagnostic in progress flag Suspect FRU List firmware Isolation Procedure 1 Collect the logs print log lt all gt 2 Reboot the library 3 Rerun any diagnostic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 96153 Revision NA Chapter8 125 Oracle Confidential Internal and Authorized Service Partner Use Only 3559 DIAGNOSTIC CAP OPEN LED FAILURE LED SHOULD BE ON CAP Open LED Failure LED should be on Suspect FRU List 1 CAP sensors 2 CAP latch 3 RLC card Isolation Procedure 1 Collect the logs print log lt alls 2 Rerun the diagnostic test 3 If the diagnostic tests fail verify that at least one CAP is configured for I O m If no CAPs are configured for I O configure at least CAP for I O and retry the diagnostic test m If atleast one CAP is configured for I O watch the robotics unit open the CAP Does it open If not check the latch If it opens replace the RLC card 3560 DIAGNOSTIC CAP OPEN LED FAILURE LED SHOULD BE OFF CAP Open LED Failure LED should be off Suspect FRU List 1 CAP sensors 2 RLC card Isolation Procedure 1 Verify all CAPs are closed m If one or more CAPs are not closed close them and rerun the diagnostic test m If all CAPs are closed continue 2 Rerun the diagnostic tests If the diagnostic tes
211. the RLC card m If the diagnostic test passes the problem is resolved 3549 DIAGNOSTIC DOOR SENSOR FAILURE DOOR CLOSED Door sensor failure Door closed Suspect FRU List 1 door sensor 2 RLC card 3 firmware Isolation Procedure 1 Verify if the door is open or closed m If open replace the door sensor m If closed rerun the diagnostic test the diagdoor diagnostic test may have timed out waiting for the door to be opened 2 Rerun the diagnostic test m If the problem persists replace RLC card m If the diagnostic test passes the problem is resolved 3550 DIAGNOSTIC DOOR OPEN LED FAILURE LED SHOULD BE ON 96153 Revision NA Chapter8 123 Oracle Confidential Internal and Authorized Service Partner Use Only Door Open LED Failure LED should be on Suspect FRU List 1 door LED 2 RLC card 3 firmware Isolation Procedure See result code 3553 3551 DIAGNOSTIC DOOR OPEN LED FAILURE LED SHOULD BE OFF Door Open LED Failure LED should be off Suspect FRU List 1 RLC card 2 firmware Isolation Procedure 1 Rerun the diagnostic test m If the problem persists go to Step 2 m If the diagnostic test passes the problem is resolved The diagnostic test may have timed out on the original run 2 Reboot the library 3 Rerun the diagnostic test m If the problem persists replace the RLC card and go to Step 4 m If the diagnostic test passes the problem is resolved 4 Reboot the library 5 Rerun the diagnos
212. the cartridge from the hand and place it in a slot Reboot the library Retry the operation a A Q N If the error persists replace the robotics unit If the hand is empty 1 Reboot the library 2 Retry the operation 3 If the error persists replace the robotics unit 96153 Revision NA Chapter 12 153 Oracle Confidential Internal and Authorized Service Partner Use Only 50322ERR SRV MOVE ABORTED The request ended in failure due to an abort request Suspect FRU List none Isolation Procedure Not a failure An abort was requested and the robotics unit should still be operational 5033 ERR SRV HAND NOT SAFE HAND IS INOPERATIVE Hand is not safe the hand is not operative Suspect FRU List robotics unit Isolation Procedure This error may be indicative of hand sensor problems m Open the door Visually check for obstructions Remove any obstructions found Check for a cartridge in the hand Remove a cartridge from the hand if found Reboot the library Issue diagquery basicHealth If basic health is good retry the operation YD won Oo d A Q N If the error persists replace the robotics unit 5034 ERR SRV HAND NOT SAFE REACH NOT RETRACTED Hand is not safe reach is not retracted Suspect FRU List robotics unit Isolation Procedure This error may be indicative of hand sensor problems Open the door Visually check for obstructions Remove any obstructions fo
213. ther a specified or random diagnostic cartridge as long as the cartridge is in a reserved location The diagnostic cartridge is moved to an empty storage or CAP slot and then back to its original starting location Example diaggetput cellToCell 0 1 2 1 0 1 3 3 10 silent Example diaggetput cellToCell random random 5 nonsilent m cellToDrive cellToDrive uses a specified diagnostic cartridge from a reserved location The destination can be all drives or one specific drive The drive location will always have an ending column address of nine Example diaggetput cellToDrive 0 1 2 1 0 1 2 9 5 nonsilent Example diaggetput cellToDrive 0 1 3 2 all 5 silent 56 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only diagquery lt diagquery gt diag type count mode This command performs a basic health check of the library Example diagquery basicHealth 10 silent Example diagquery basicHealth 10 nonsilent diagselftest lt diagselftest gt src address gt loop count mode This command m Performs the library basic health diagnostic m Performs get put operations from the src address to random empty slots in the library m Performs mounts from the src address to all tape drives attached to the library Example diagselftest 0 1 1 1 2 silent Example diagselftest 0 2 1 1 3 nonsilent Silent mode returns only the ending status Non sil
214. tial Internal and Authorized Service Partner Use Only 140 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only cHAPTER 10 SNMP Errors This chapter describes how to use the SNMP error result codes to isolate problems 38002 VSNMP SOCKET COMMAND FAILURE VSnmp Socket Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 3801 VSNMP BIND COMMAND FAILURE VSnmp Bind Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 38022 VSNMP LISTEN COMMAND FAILURE VSnmp Listen Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 96153 Revision NA 141 Oracle Confidential Internal and Authorized Service Partner Use Only 38082ZVSNMP CONNECT COMMAND FAILURE VSnmp Connect Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 380427 VSNMP SEND COMMAND FAILURE VSnmp SEND Command Failure Suspect FRU List 1 firmware Isolation Procedure 1 Reboot the library 2 If the condition persists then collect traces and escalate 38052VSNMP RECV COMMAND FA
215. tic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 35522DIAGNOSTIC DOOR OPEN LED FAILURE LED NOT ON OR FLASHING Door Open LED Failure LED should be on or flashing Suspect FRU List 1 door LED 2 RLC card 3 firmware Isolation Procedure See result code 3553 124 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3553 DIAGNOSTIC DOOR OPEN LED FAILURE LED NOT FLASHING Door Open LED Failure LED should be flashing Suspect FRU List 1 door LED 2 RLC card 3 firmware Isolation Procedure 1 Rerun the diagnostic test m If the problem persists replace the door LED m If the diagnostic test passes the problem is resolved The diagnostic test may have timed out on the original run 2 Reboot the library 3 Rerun the diagnostic test m If the problem persists replace the RLC card m If the diagnostic test passes the problem is resolved 4 Reboot the library 5 Rerun the diagnostic test m If the problem persists escalate m If the diagnostic test passes the problem is resolved 3554 DIAGNOSTIC UNABLE TO RETURN LIBRARY TO READY Unable to return library to ready state Suspect FRU List firmware Isolation Procedure 1 Collect the log print log all 2 Reboot the library 3 Rerun any diagnostic test m If the problem persists escalate m If the diagnostic
216. traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 4 Collect traces escalate 96153 Revision NA Chapter 13 185 Oracle Confidential Internal and Authorized Service Partner Use Only 6436 TTI RESULT UNKNOWN STATUS The Drive Returned an Unknown Status in the Response Suspect FRU List 1 tape drive 2 software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 If the command fails issue drive addr state 4 If a Hewlett Packard tape drive repeat steps 2 and 3 but pull the tape drive instead of resetting it If the drive state command fails a second time replace the tape drive If an IBM tape drive replace it 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6437 TTI RESULT DRIVE NEEDS CLEANING The drive has indicated it needs to be cleaned Suspect FRU List 1 No FRU Clean the drive Isolation Procedure Clean the tape drive 6438 TTI RESULT FAIL TO RESET HOLDOFF LOA
217. ts More or applic products More Tools and Services Need Help Find E Having problems with the Fna Enea X RO D E informa EjTools ndservicesj ac A WJLocalintranet 96153 Revision NA Chapter 11 Oracle Confidential Internal and Authorized Service Partner Use Only 4 Select Activation Password Request ETE PEPE Za ez seh oreet O n 53 ld Address https support storagetek com GlobalNavigation Support Tools ndSer vices ToolandServices Y e SE EE News and Announcements Tools amp Services CRC Tools Software Keys TRANSFER Premium Feature Key Request Get Key FSC Lookup Support File Upload CS Tools Software Level Upgrade Form Emergency Software Key Library Admin Help Activation Password Request 1 Interop Tool Software Manufacturing and Distribution sun Onipy Resourt access t knowled documer registrat downloz Knowledgebase Search Software Keys Software License Keys Codes are used to enable StorageTek software products More Emergency Software Keys Emergency Software Keys Codes are used to enable StorageTek software products after normal business hours 7 00 AM 4 00 PM MST These keys are good for seven 7 12 SL500 Diagnostic Troubleshooting Guide May 2010 Oracle Confidential Internal and Authorized Service Partner Use Only Software Mfg amp Distribution Software Manufacturing and Distr
218. ts fail as before replace the CAP sensor 3 Rerun the diagnostic tests If the error persists replace the RLC card 3561 DIAGNOSTIC CAP OPEN LED FAILURE LED NOT ON OR FLASHING CAP Open LED Failure LED should be on or flashing Suspect FRU List 1 CAP sensors 2 LED 3 RLC card Isolation Procedure 1 Collect the logs print log lt all gt 2 Rerun the diagnostic test 3 If the diagnostic tests fail verify that at least one CAP is configured for I O m If no CAPs are configured for I O configure at least one CAP for I O and retry the diagnostic test m If atleast one CAP is configured for I O watch the robotics unit open the CAP Does it open If not check the latch If the latch opens replace the RLC card 126 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 3562 DIAGNOSTIC CAP OPEN LED FAILURE LED NOT FLASHING CAP Open LED Failure LED should be flashing Suspect FRU List 1 CAP Sensor 2 LED 3 RLC card Isolation Procedure 1 Collect the logs print log all 2 Rerun the diagnostic test m If the diagnostic test fails verify that at least CAP is configured for I O m If no CAPs are configured for I O configure at least one CAP for I O and retry the diagnostic test m Ifatleast one CAP is configured for I O watch the robotics unit open the CAP Does it open If not check the latch If it opens re
219. ty level 50 configuration SNMP 210 controls and indicators keypad 44 power supply 43 RLC card 43 D diagdemo 56 diagdoor 57 diaggetput 56 diagnostic 5 51 diagnostic commands 56 diagnostic tests invoking 53 diagquery 57 diagstop 57 DNS SNMP diagram 203 domain name service See DNS Door Open indicator 45 downloading firmware 77 E EJECT OK indicator 43 elbow safety xviii error 1 log severity level 50 error events 87 ESD grounding kit contents xxv precautions and practices xxv Ethernet DNS 203 219 Oracle Confidential Internal and Authorized Service Partner Use Only SNMP 201 etiqueta de los productos de l ser xxii etiqueta productos de l ser xxii event log 87 clearing 88 types 87 event monitoring StorageTek Library Console 30 events communication 87 error 87 warning 88 F FAULT indicator 43 fault isolation log entries 88 fault isolation questions library faults 47 fault symptom codes 87 fiber optic cables connectors xxvii handling xxviii installating xxvii Fibre Channel troubleshooting 5 firmware download 77 event logging 87 FRU faults 48 G grace period SNMP 204 grounding for safety xvii kit xxv procedures xxvi H hand safety xviii hardware activation for features 58 hyperterminal protocol setup 55 l indicator ACTIVE 43 EJECT OK 43 FAULT 43 Library Active 45 Open CAP 45 Open Door 45 Service Requir
220. ule exhaust area perforated metal or other similar ventilation a If the rack has front or rear doors do not allow the doors to interfere with the library s ventilation Locate the equipment so that the library doors adequately clear the equipment when you close them 96153 Revision NA Product Precautions xxix Oracle Confidential Internal and Authorized Service Partner Use Only xxx SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only cHAPTER 1 Troubleshooting This chapter provides trouble isolation procedures TIPs to help you isolate problems associated with Oracle s StorageTek SL500 Library The START TIP is the beginning point for all other TIPs After the TIPs is a table describing how to use StorageTek Library Console to resolve a problem The last part of the chapter contains descriptions of buttons and indicators Note Some of the problems identified by result codes are described in Chapters 6 through 11 TIP 0000 START Symptom Explanation Conditions That Could Cause This Symptom A failure is detected but no event is m Defective AC power component displayed m Defective or incorrect SCSI or fiber cable m Defective RLC card m Defective tape drive 1 Do you have an AC power problem Yes Go to TIP 1000 Power on page 2 No Go to the next step 2 Is the client system unable to
221. un peligro para la seguridad f sica Aseg rese de que toda persona que trabaje con estos equipos de StorageTek entienda los peligros y siga los procedimientos de seguridad Aseg rese de que todos los puertos pticos de los m dulos transceptores de l ser est n terminados con un conector ptico una cubierta o un tap n de protecci n contra el polvo Todas las interfaces de fibra ptica de estos equipos de canal de fibra de StorageTek contienen un transceptor de l ser categorizado como Producto l ser de Clase 1 Todos los transceptores de l ser tienen una potencia de salida inferior a 70 pW Los productos l ser Clase 1 de StorageTek cumplen lo dispuesto por la norma EN60825 1 1994 A1 A2 as como con las secciones 21 CFR 1040 10 y 1040 11 de la Food and Drug Administration FDA de EE UU Las siguientes traducciones est n dirigidas a usuarios de Finlandia y Suecia que deseen identificar la categor a y clasificaci n de seguridad de los dispositivos l ser L SER DE CLASE 1 LUOKAN 1 LASERLAITE KLASSE 1 LASER APPARAT Etiqueta del producto l ser De conformidad con las normas de seguridad cada producto de canal de fibra de StorageTek lleva una etiqueta que identifica la clase de l ser del producto y el lugar y fecha de fabricaci n Esta etiqueta aparece sobre la unidad de cinta de canal de fibra as como en las proximidades de los conectores de las bibliotecas de cintas de canal de fibra A continuaci n puede verse una cop
222. und Check for a cartridge in the hand Remove a cartridge from the hand if found Reboot the library Issue diagquery basicHealth If basic health is good retry the operation Y 0 d O Ud W QV N HH If the error persists replace the robotics unit 154 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 50352 ERR SRV HAND NOT SAFE CARTRIDGE IS UNSEATED IN GRIP Hand is not safe a cartridge is unseated in the grip Suspect FRU List none Isolation Procedure Internal software error It should not cause INOP condition If it does 1 Reboot the library 2 Retry the operation 3 If the error persists check for a code update 5036 ERR SRV MECHANISM NOT INITIALIZED Mechanism must be initialized prior to accepting a motion command Suspect FRU List robotics unit Isolation Procedure 1 Reboot the library 2 Retry the operation 3 If the error persists replace the robotics unit 50372ERR SRV MECHANISM SHUTDOWN Mechanism has been shut down and requires re initialization Suspect FRU List robotics unit Isolation Procedure 1 Open the door Visually check for obstructions Remove any obstructions found Reboot the library Retry the operation oO ua Ww CQ N If the error persists replace the robotics unit 5038 ERR SRV MECHANISM NOT OPERATIONAL The mechanism is not operational Suspec
223. ure sensors 8020 5M MODULE TEMP WARNING LEVEL Module temperature sensor has exceed the warning level Suspect FRU List 1 module fan Isolation Procedure 1 Verify that the module fans are spinning 2 Check the logs for indications of a module fan failure 3 Replace any module fan indicated as failed 4 Verify that the library environment is within the normal operating parameters 194 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 8021 SM MODULE TEMP SHUTDOWN LEVEL Module temperature sensor has reached the shutdown level Suspect FRU List 1 module fans Isolation Procedure Verify that the module fans are spinning Check the logs for indications of a module fan failure Replace any module fan indicated as failed A WO N B Verify that the library environment is within the normal operating parameters 802228SM DRIVE TEMP WARNING LEVEL Drive temperature sensor has exceed the warning level Suspect FRU List 1 tape drive assembly Isolation Procedure Verify that the drive fan is spinning If not then replace the tape drive assembly Check the logs for indications of a drive fan failure Replace any drive fan indicated as failed A WO N B Verify that the library environment is within the normal operating parameters 8023 SM DRIVE TEMP SHUTDOWN LEVEL Drive temperature sensor has reached the shutdown le
224. us OK warning expired Cleaning Cartridge Status Status Description OK The cartridge is still within the threshold Warning The cartridge has reached the threshold Expired The cartridge has exceeded the threshold To view a list of cleaning cartridges in the library Select Tools Systems Details Select the Library folder from the device tree Select Auto Clean Cleaning Cartridges Cleaning Tape Drives Note This feature requires that you install SLConsole code FRS 3 10 2 33 00 and then upgrade the library firmware to the SL500 code level 1092 If Auto Clean is disabled you can manually clean the tape drives when they need to be cleaned Even if Auto Clean is enabled you might want to manually clean a tape drive To verify if a tape drive needs to be cleaned Select Tools Systems Details Select to expand the Drive Folder Select the required tape drive and verify the status of the Drive needs cleaning If this status is True then initiate a manual clean Caution Possible damage to tape drive Your library could contain more than one type of tape drive Make sure that the library slots have the appropriate cleaning cartridges Generate a cartridge summary and drive details report before initiating a manual clean 96153 Revision NA Chapter 37 Oracle Confidential Internal and Authorized Service Partner Use Only To manually clean a tape driv
225. us UserlD service Library 129 80 96 239 96153 Revision NA Chapter3 75 Oracle Confidential Internal and Authorized Service Partner Use Only 76 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 4 Firmware Download gt gt Some problems can be resolved by downloading the correct version of firmware for the components This chapter describes how to download library firmware also called code The initial library firmware for all new libraries is installed in the factory and resides on the RLC card You can upgrade your library by installing new firmware obtained from the https dlrequest zn dlapps1 sfbay sun com usr login Web site Caution Possible equipment damage The library tape drive and StorageTek Library Console firmware must be at compatible levels Refer to the links supplied in Documentation Support and Training on page xiv Caution System problems Always quiesce or stop the tape management software before you start the upgrade procedure Caution Hardware damage Do not manually cycle power during the upgrade procedure or you will damage the RLC card and will need to order a new card Before you perform the following procedure make sure that you 1 Close the front door 2 Initialize the library You can download firmware by using either m StorageTek Library Console m
226. variables orientlabel host oppanel gt all left8pre left8 left7 left6 right6 right7 right8 gt Ask the customers how they want the VOLID to be reported over SCSI Once the format is chosen it can t usually be changed as downstream applications depend on this format For right and left options on the physical label the two right most characters must be the Oracle Storagetek standard Media Domain and Media Type for 8 character labels or the right most character be the media type for 7 character labels Sets either the host Oracle StorageTek or operator panel orientlabel parameter This option causes the bar code label on the cartridge to be presented to a specified interface host or operator panel as fewer character and justified left or right The orientation setting all presents the entire label When this setting is in effect it is assumed there are no domain and type fields and none are returned or checked for compatibility The orientation setting left starts using barcode characters from the left and proceeding to the number specified The orientation setting right starts using barcode characters from the right and proceeding to the number specified The setting left8pre prefixes the label with the last two characters Example For barcode ABCDEFGH setting left7 shows ABCDEFG setting all Shows ABCDEFGH setting left8pre shows GHABCDEF setting right6 shows CDEFGH 96153
227. ved on this enabled port The port must be enabled to pass through a customer s firewall Socket Number 162 Traps are sent on this socket on the enabled port The port must be enabled to pass through a customer s firewall v2c users string Public Community String Public Agent Community This field is used only to read the MIB data There can be a maximum of 20 v2c users This field can be changed or deleted v3 users string Empty Community String Public Agent Community This field is used to read write the MIB data There can be a maximum of 20 v3 users This field can be changed or deleted Trap Recipients Empty This list supports up to 20 v2c and v3 recipients with no duplicate entries Users must add themselves to the recipients list for traps to be sent to them SNMP agent Disabled Enabled or Disabled through CLI command only 208 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only TABLE A 4 Trap Level SNMP Traps Notifications You must add users to the recipients list and configure the traps required to give them access to the information Trap Notification Levels Trap or notification levels are generally filtered to include only those traps that a user wishes to monitor These levels are specified when entering the trap information Trap Notification Levels Number Description Error 1 Error System
228. vel Suspect FRU List 1 tape drive assembly Isolation Procedure Verify that the drive fan is spinning If not replace the fan Check the logs for indications of drive fan failure Replace the tape drive assembly if the drive fan is indicated as failed A WO N HB If the condition persists verify that the library environment is within normal operating parameters 96153 Revision NA Chapter 14 195 Oracle Confidential Internal and Authorized Service Partner Use Only 196 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only CHAPTER 1 5 Initialization This chapter describes the initialization sequence If the sequence does not complete use the previous chapters to resolve the problem Note If when you power on the library the X table does not lower after a few minutes the main pulley gear might be too tight to allow the solenoid to release the pawl To fix this problem with power applied reach into the back right hand corner of the robotics unit and move the lever toward the gear L204 277 Initialization occurs when the library is powered on or when the front door is opened and closed During initialization 1 The RLC card applies voltage to the motors gripper reach wrist and Z drive to obtain the motors ranges of motion 2 The robotic components ranges of motion are tested 3 The targets and la
229. w Open Display FA Error Events is Monitor Spool File Events Time Device ID User I F Activity 2005 12 06T11 42 39 795 0 1 0 0 root default internal E STORAGETEK Comm Status UserlD service Y Library 129 80 96 239 7 Use these options to manage the information displayed on the screen for the selected event To Select Pause the continuous display Monitor gt Pause Resume displaying the events Monitor gt Resume Permanently stop the continuous display Monitor gt Stop Delete the event Monitor gt Clear 8 To close a monitor click X in the upper right corner 9 To spool the event data to a file a Select Spool File gt Start Spooling b Select a Save in folder and then type a file name c Select Save To stop spooling select Spool File Stop Spooling 32 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 10 When you are finished select Tools Log Off System Detail Reports Monitors Diagnostics User Mgmt Monitor SpoolFile Events Time User I F Activity 2005 12 06T11 42 39 795 root default internal 2005 12 06T11 42 58 765 root default internal 2005 12 06T11 43 17 746 root default internal 2005 12 06T11 43 36 735 root default internal 2005 12 06T11 43 55 736 root default internal 2005 12 06T11 44 14 675 root
230. xchange provided here More Warranty Offerings More 05 390 sos content toii Dll ELLE Find out more about StorageTek offers a vanety of commitment to Mappe iO5 3 08 courses ranging from 1f you require web 2 OS customers More introductory information to in support please call depth technical training More 303 661 7547 or visit mur contact us nana aff 4 12 E https support storeqetel comite ystem access merustogh ecp MEXTURL jgobshevigaton suppert TOT TT IB anere 96153 Revision NA Chapter1 9 Oracle Confidential Internal and Authorized Service Partner Use Only 2 Log in to http crcapplications central keyswebapp using your user ID and password then select the Login button Note If you are not authorized to log on click the request a password link and follow the instructions SF STORAGETEK StorageTek Customer Resource Center CRC CRC Login for StorageTek Employees StorageTek Customers cannot login via this login page If you are a StorageTek Customer or Partner please ga to the Customer Partner Login Employee Login Instructions Please use your StorageTek network NT ID and password Please select the domain that corresponds to your StorageTek location Attention NSC Users If your ID has been migrated to the new domain please choose Stortek when logging in Employee Login ID j Employee Password Domain HQ Louisville Domain Important note for non headquarters employees If you hav
231. xxis the drive id 2 Initialize the tape drive If a Hewlett Packard tape drive issue drive addr reset If not a Hewlett Packard tape drive pull the tape drive out wait 10 seconds put it back in Note In a fully populated library the wait could be up to 20 seconds 3 If the command fails issue drive addr state 184 SL500 Diagnostic Troubleshooting Guide May 2010 Revision NA 96153 Oracle Confidential Internal and Authorized Service Partner Use Only 4 If a Hewlett Packard tape drive repeat steps 2 and 3 but pull the tape drive instead of resetting it If the drive state command fails a second time replace the tape drive If an IBM tape drive replace it 5 Deactivate the traces for the tape drive in question m trace drive tti xx off xxis the drive id m trace tti dbg xx off xxis the drive id 6434 TTI RESULT UNIT CHECK CONDITION The Drive Returned a Unit Check Condition in the Response Suspect FRU List tape drive Isolation Procedure 1 Check the command 2 Reissue the command 3 If the condition persists replace the tape drive 6435 TTI RESULT SURROGATE SCSI TASK ABORTED The Drive Received an Abort Message While Processing a Surrogate SCSI Command Suspect FRU List software Isolation Procedure 1 Activate traces for the tape drive in question m trace drive tti xx on xxis the drive id m trace tti dbg xx on xxis the drive id 2 Reissue the command 3 Deactivate the

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