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Sun StorageTek Backup Manager Administration Guide

1. 32 Sun StorageTek Backup Manager Administration Guide October 2007 CHAPTER 4 Troubleshooting This chapter provides information to assist you in resolving problems with the Sun StorageTek Backup Manager It contains the following sections m Troubleshooting Agents on page 33 m Diagnosing Communications Problems on page 38 m Troubleshooting Agent Advanced Settings on page 38 m Running the Agent as the root User on page 38 m Starting and Stopping the Application Server on page 42 m Changing the GlassFish Server Port on page 43 m Removing SBM User Accounts on page 44 m SBM Agent Control Commands on page 45 m SBM Database PostGres Control Commands on page 45 Troubleshooting Agents If you suspect problems with any agent follow the procedures in this section to isolate the problem m Reviewing the Agent Events Report on page 34 m Determining the Status of an Agent on page 35 m Gathering Data on page 37 If you need assistance with resolving the problem contact Sun technical support http www sun com service contacting 33 34 Reviewing the Agent Events Report The Agent Events Report contains warning and critical level error messages for each agent configured in the Sun StorageTek Backup Manager environment The report by default displays events for all agents generated during the last 24 hour period You can also view events for a si
2. Code Schedule Ka Date Date Duration Filesystem MB MB Sec Aug 13 630 Backup 0 NEWSCHEDULE 8227 2007 779 6 304 45 8 09 12 26 56 AM Aug 13 645 Backup 0 NEWSCHEDULE 49 132007 2007 638 5 248 6 8 23 4 24 34 AM Aug 13 660 Backup 0 NEWSCHEDULE 8227 2007 366 2 703 92 7 39 2 19 40 AM Aug 13 665 Backup 0 NEWSCHEDULE DEZ 2007 675 4 749 53 7 04 3 24 55 AM Aug 13 670 Backup 0 NEWSOHEDULE 4932007 2007 367 2 704 04 737 4 22 04 AM Many of the jobs on this client ran successfully The information on the Client Jobs Details report shows both successful and failed jobs 14 Sun StorageTek Backup Manager Administration Guide October 2007 To see details about the failed jobs use the arrows on the Status column to sort on the Failed status FIGURE 2 4 FIGURE 2 4 Sort Jobs Sun StorageTek Backup Manager Client Jobs Details Client SBURLABSOLO4 Jobs Starting from 8 13 07 12 00 AM zl Refresh Nan Use the arrows to filter the jobs by the Status type Job Job Status Start End ID Type Status Code Schedule Date Date Duration Filesystem MB MBISec Aug 13 630 Backup Success 0 NEWSCHEDULE 19 13 2007 2007 779 6 304 45 8 09 l 12 26 56 AM Aug 13 645 Backup success No NEWSCHEDULE U9 13 2007 2007 638 5 248 6 8 23 1 24 34 AM Aug 13 660 Backup Success No N
3. 23 reviewing status 18 serial numbers 10 slots 55 statistics 54 status 52 utilization 10 20 WW port name 56 tapes empty reads 54 label reads 54 mounting and dismounting 54 slot activity 55 technical support contacting xiii third party web sites xiii Tivoli Storage Manager TSM 5 troubleshooting steps 33 typographic conventions xii U Unknown status 36 V vendor drive status 54 Veritas NetBackup by Symantec 5 26 Ww web server See GlassFish server web sites third party xiii WW port name 56 76 Sun StorageTek Backup Manager Administration Guide October 2007
4. e Unknown the status is not known at this time Drive Status Drive ID Device number For example 1 indicates one row per interface Model Drive model number for the library extracted from the vendor code For example HP LTO 2 ChapterB Reference Pages 53 Field Indicates Vendor Name of the drive vendor For example HP Serial Drive serial number For example HUPFK00C78 F W Rev Drive firmware revision number This is vendor specific and not always available Note This field is not populated for the ACSLS Status Individual drive status vendor specific For more information refer to the vendor documentation Tape Library Details Statistics page From this page you can review bar charts for library operations over a predefined 1 week time frame Note The graphs are empty if the device is monitored by the ACSLS agent The following chart types are available Chart Type Indicates Library Activity There are three types of statistics collected e Resets Initialization of a library e Moves Successful tape put get to and from a standard slot e Empty Reads Attempt to read tape was unsuccessful Mounts and There are two types of statistics collected Dismounts e Mounts Loading a tape into a drive Dismounts Unloading a tape from a drive Label Reads There are three types of statistics collected e Retries e Failures e Reads 54 Sun StorageTek Backup Manager Administration G
5. 10 Example Scenarios 11 Example 1 Reviewing Backup Job Status 12 Example 2 Reviewing Tape Library Status 18 Example 3 Reviewing Tape Library Configuration Details 20 Example 4 Reviewing Tape Library Statistics 23 Next Steps 24 3 Administration Tasks 25 Logging into the Admin Page 25 Data Acquisition Agents 26 Configuring an Agent 26 Adding a Backup Master Server or Tape Library 28 Deactivating an Agent 28 Activating an Agent 28 Removing a Backup Master Server or Tape Library 29 Viewing Agent Events Reports 29 Refreshing Report Data 30 Configuring the Backup Cycle 30 Changing the Administrator Password 31 Selecting the Start Date and Time for Backup Reports 31 4 Troubleshooting 33 Troubleshooting Agents 33 Reviewing the Agent Events Report 34 Determining the Status of an Agent 35 Gathering Data 37 Diagnosing Communications Problems 38 Troubleshooting Agent Advanced Settings 38 Running the Agent as the root User 38 Connecting the Agent Using SSH 38 Connecting the Agent Using RSH to a UNIX Backup Master Server as root 39 Connecting the Agent Using RSH to a Windows Backup Master Server as root 40 Running the Agent as root User 40 iv Sun StorageTek Backup Manager Administration Guide October 2007 Starting and Stopping the Application Server 42 Starting the Application Server 42 Stopping the Application Server 42 Changing the GlassFish Server Port 43 Removing SBM User Accounts 44 SBM Agent Control Commands 4
6. 9310 Online Unknown 0 0 Online 3 3 StorageTek L40 LLC02204859 L40 Online Online 2 2 Online 1 1 forageTek SL8500 LSMO0 SL8500 Online Degraded 15 16 Unknown 0 0 StorageTek l6500 LSM01 SL8500 Online Unknown 0 0 Online 2 2 StorageTek Sk8500 LSMO2 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek SP8500 LSM03 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek Sk8500 LSMO4 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek Sf 8500 LSMO5 SL8500 Online Unknown 0 0 Online 2 2 StorageTek SP8500 LSM06 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek S L8500 LSM07 SL8500 Online Unknown 0 0 Unknown 0 0 To check serial numbers firmware revision levels and library utilization for the L40 and L8500 LSMO00 tape libraries click here There are two different agents you can use with Sun StorageTek tape libraries STK agent and ACSLS agent The STK agent collects information using the SNMP agent the ACSLS agent collects information using the ACSLS API Sun StorageTek Backup Manager Administration Guide October 2007 Note Sun recommends using the STK agent for tape libraries that support SNMP because more information is provided First you review a tape library using the STK agent Click the name of the tape library StorageTek L40 LLC02204859 and then click the Configuration tab to display the Configuration report FIGURE 2 10 FIGURE 2 10 Sun Sto
7. Manager Command Path Report Activity Period Stopped Collection Table Groups Optional N N Advanced Y Y Description In minutes how often to refresh the agent s data In seconds how long an agent will wait for the successful execution of a CLI command and the retrieval of the resulting data TCP port the agent listens on Type of connection local or remote used to connect to this device Host name or IP address of the remote machine Operating system installed on the remote machine e g unix win Fully qualified path to the remote shell command on Sun StorageTek Backup Manager server used to connect to a remote machine User name to be used when logging onto the remote machine User password when logging onto the remote machine This parameter maybe optional depending on connection setup Port number to be use when logging onto the remote machine Fully qualified path to NetBackup s CLI commands Fully qualified path to NetBackup s Volume Manager Number of hours of NetBackup activity to report on Comma separated list of table group s indicating that data collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Default Value 240 600 17133 True unix usr bin ssh usr openv Ne tBackup usr openv vol mgr 72 tsmoptional media schedule 66 Sun St
8. Tape Library 28 Sun StorageTek Backup Manager Administration Guide October 2007 Result The agent is activated and starts collecting data for the backup master servers or tape libraries for which it is configured Removing a Backup Master Server or Tape Library When a backup master server or library is removed from your environment you need to tell the agent to stop collecting data 1 Go to Admin gt Data Acquisition Agents 2 From the Agent Status table click the Change Configuration link for the agent you want to remove Select the server or library you want to remove Click Remove If you want to remove additional servers or libraries repeat Step 3 and Step 4 Click Save N DH aA BB Q Click Close Viewing Agent Events Reports Agent event reports let you see alerts that are coming from an agent 1 Go to Admin gt Data Acquisition Agents 2 From the Configure Agents page click the Agents Events Report link 3 From the drop down box select the agent for which you want to view events 4 Click Refresh The list of events displays in the table For detailed information about the events see Agent Events Report page on page 68 5 Close the browser window Chapter 3 Administration Tasks 29 Refreshing Report Data You can periodically refresh the database with the latest information available For example it is a good practice to refresh the data after configuring an agent f
9. Vendor Yes Yes Drive Model Yes Yes Drive Interface Yes No Drive Firmware Version Yes No Drive Hardware Address Yes No Drive Serial Number Yes No Drive WWPN Yes No Library and Drive Status Yes Yes Library Slot Utilization Yes Yes Library statistics Resets Door Open Gets Puts etc Yes No 50 Sun StorageTek Backup Manager Administration Guide October 2007 CHAPTER B Reference Pages This appendix provides reference topics for each page in the Sun StorageTek Backup Manager user interface It contains the following sections Tape Library page on page 51 Backup page on page 56 Admin Login page on page 60 Admin page on page 60 Tape Library page From this page you can review a list of all the global tape libraries managed by Sun StorageTek Backup Manager The following table describes the buttons and fields on the Tape Library Status page Field Indicates Library ID ID number for the library For example StorageTek SL500 52200000065 Library Type The supported library model See the Release Notes for the latest listing of supported libraries 51 Field Indicates Library Status Drive Status Up Drives Total Drives CAP Status Up Drives Total CAPs There are three possible library states e Online tape library is active Offline tape library is not currently active e Unknown the status is not known at this time Provides status of the
10. a valid PM command path on host 10 8 205 46 Aug 6 NetbackupAgent cc 2686 Connection to host 10 8 205 46 netbackupAgent 2007 3 could not be esablished Bypassing jobs collection for this 8 43 45 AM device Aug 6 NbuCmd cc 326 Error Executing the bpdbjobs command on netbackupAgent 2007 2 host 10 8 205 46 returned cAprogram is not recognized as WE an internal or external command Check your configuration 8 43 43 AM A settings NbuCmd cc 338 The path to the command is probably Aug 6 incorrect Verify that c program netbackupAgent i S filesveritasifooinethackupibiniadmincemdibpdbjohs is a valid SR command path on host 10 8 205 46 Aug 6 NetbackupAgent cc 2686 Connection to host 10 8 205 46 netbackupAgent 2007 3 could not be esablished Bypassing jobs collection for this 4 43 41 AM device 36 Sun StorageTek Backup Manager Administration Guide October 2007 b Determine the source of the problem from the event description and take the necessary action If you cannot determine the source of the problem from this report gather the information specified in Gathering Data on page 37 and contact Sun technical support for assistance 3 Verify the configuration status of each agent If an agent s configuration status is any value other than Configured take the following action depending on its configuration status Configuration Status Description Not Configured Indicates the agent is not configured Co
11. failed 12 Sun StorageTek Backup Manager Administration Guide October 2007 Click the name of the Master Server SERVER1 to display the Backup Jobs Details report FIGURE 2 2 FIGURE 2 2 Client with Failed Jobs Sun StorageTek Backup Manager Backup Jobs Details Master Server SERVER1 Backup Product TSM Jobs Starting from 8 13 07 12 00 au zl Master Server Job Summary Successful Jobs Failed Jobs Partial Jobs Total Jobs 43 40 D ER Client Job Summary _ Successful Jobs Failed Jobs t Partial Jobs Total Jobs ACKUPPOOL 1 Q o 1 SBURLABSOLO4 14 aD SERVER1 28 SBURLABSOL04 is the only There are 3 clients running on client with failed jobs backup master server SERVER1 Based on the information on the Backup Job Details report you now know which client has the failed jobs You need to determine if this client SBURLABSOL04 is a critical server After investigating your backup environment you decide you want to learn more details about the jobs that ran on SBURLABSOL04 Chapter 2 Daily Operations 13 Click the name of the client GSBURLABSOL04 to display the Client Jobs Details page FIGURE 2 3 FIGURE 2 3 Details for Successful Jobs Sun StorageTek Backup Manager Client Jobs Details Client SBURLABSOLO4 Jobs Starting from 8 13 07 zl 12 00 AM Refresh Job Job Status Start End ID t Type
12. or registered trademarks of Sun Microsystems Inc in the U S and in other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and in other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2006 Sun Microsystems Inc 4150 Network Circle Santa Clara Californie 95054 Etats Unis Tous droits r serv s Sun Microsystem
13. or services that are available on or through such sites or resources Contacting Sun Technical Support If you have technical questions about this product that are not answered in this document go to http www sun com service contacting Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun StorageTek Backup Manager Administration Guide 820 2328 10 Preface xiii xiv Sun StorageTek Backup Manager Administration Guide October 2007 CHAPTER 1 Overview This chapter provides an overview of the Sun StorageTek Backup Manager SBM It contains the following sections m Product Overview on page 1 m Product Architecture on page 2 m Next Steps on page 7 Product Overview Sun StorageTek Backup Manager SBM provides software that helps you visualize and monitor storage backup environments from a central location SBM provides valuable information by integrating backup reporting from vendor applications into asset reporting from Sun StorageTek tape libraries As the backup administrator you can increase the reliability of your backup and tape environments by reviewing the data in SBM reports m Backup Environment SBM reports on the success or failure of backup job
14. talks to the specific tape library through the CSI interface Backup Agents Backup agents collect configuration and transaction job success or failure data for each backup job SBM supports three backup agents m Veritas NetBackup by Symantec The NetBackup agent is installed and runs on the SBM server m EMC NetWorker formerly Legato NetWorker The Legato agent is installed and runs on the SBM server m Tivoli Storage Manager TSM The TSM agent is installed and runs on a Windows server with a network connection to each of the TSM servers it collects data from It connects to a list of TSM servers through the TSM ODBC client and a list of ODBC data sources configured on the Windows server the agent is installed on The backup agents collect the data from the devices using the vendor interfaces CLI or ODBC The agent retrieves the data processes the data into the SBM data structures and populates the agent cache with the data Chapter1 Overview 5 Data Aggregation The data aggregation layer enables data collection from the data acquisition agents and passes the data to the data storage layer There are two key components in this layer m Aggregator agent The aggregator agent executes data collection tasks m Routing agent The routing agent keeps track of the agents in the backup environment Note These infrastructure agents are controlled by SBM and no user input is required All SBM agents
15. the backup agent Failed Jobs Jobs reported as failed by the backup agent Partial Jobs Only applies to NetBackup Jobs reported as partially finished by the NetBackup agent Status code is 1 Total Jobs Total number of jobs reported by the backup agent Client Job Summary Client Name of the backup client Click on a client name to go to the Client Jobs Details page Successful Jobs Jobs reported as successful by the backup agent Chapter B Reference Pages 57 58 Field Indicates Failed Jobs Jobs reported as failed by the backup agent Partial Jobs Only applies to NetBackup Jobs reported as partially finished by the NetBackup backup agent Status code is 1 Total Jobs Total number of jobs reported by the backup agent Displaying Backup Client Jobs Details After you review the summary job information for the master server you can review additional details about the jobs on a specific Backup client 1 Click the Client link 2 To review details of another backup client close the window and click another Client link Client Jobs Details page From this page you can review job specific information for each job on the selected backup client You can change the sort order by clicking the arrows in column heading You can specify the start date for the Backup Jobs and Error information See Selecting the Start Date and Time for Backup Reports on page 31 The following table describes the buttons
16. to monitor a backup master server or library click the appropriate button To configure Click this Sun NetBackup Agent Add a NetBackup Server Sun STK Library Agent Add a STK Library Sun ACSLS Library Agent skip to step 4 Sun Legato Agent for NetWorker Add a Legato server Sun TSM Agent Add a TSM server 4 Enter the appropriate data for each required field as indicated by an asterisk For detailed information about each field see Agent Configuration page on page 61 Note The pound sign indicates an advanced field Advanced field settings are used by Sun support personnel to troubleshoot agent problems You can click the Show Advanced Settings button to display the advanced fields and toggle the advanced settings off by clicking the Hide Advanced Settings button 5 Optional To add another backup master server or library repeat Step 3 and Step 4 6 Verify the agent configuration and click Save The following message is displayed Configuration changes have been applied to the agent The agent will be shut down and re started Please refresh homepage to check the agent configuration status 7 Click Close 8 Click the browser Refresh button on the Configure Agents page to verify the new configuration Note After the agent is online and configured refresh the database see Refreshing Report Data on page 30 so that the changes are reflected in your reports Chapter 3 Admin
17. 04 TRANSPORTO00105 TRANSPORTO00106 TRANSPORTO00107 TRANSPORTO00108 TRANSPORTO00109 TRANSPORTO00110 TRANSPORTOOO111 TRANSPORTO00112 TRANSPORTO00113 TRANSPORTO00115 Empty Empty Empty Empty Empty Empty Empty Empty Empty Empty Empty Empty Empty Empty mpty Unknown The ID for the offline drive is 15 By reviewing the Drive Status report you see that the ID for the offline drive is 15 Tip Refer to your library documentation for more information Chapter 2 Daily Operations 19 20 Example 3 Reviewing Tape Library Configuration Details This sample scenario shows tape library configuration information Launch the SBM application click the Tape Library tab and then select the tape library you want to gather configuration data for from the Tape Library Status report FIGURE 2 9 You ask the following questions m How do I check serial numbers and firmware levels for the components in my library m How do I check if my library is fully utilized FIGURE 2 9 Collecting Tape Library Configuration Information Sun StorageTek Backup Manager Tape Library Tape Library Status Library Library Drive Status Up Drives Total CAP Status Up CAPs Total Library ID Type t Status t Drives ts CAPs StorageTek 9310 ACS1LSMO 9310 Online Online 16 16 Online 3 3 StorageTek 9310 ACS1LSM1 9310 Unknown Online 16 16 Unknown 0 0 StorageTek 9310 ACS1LSM2
18. 3 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek SL8500 LSM04 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek SL8500 LSM05 SL8500 Online Unknown 0 0 Online 2 2 StorageTek SL8500 LSMO6 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek SL8500 LSMO7 SL8500 Online Unknown 0 0 Unknown 0 0 You notice that status of the SL8500 tape library is degraded While reviewing the tape library status you see that one of the drives in the SL8500 LSMO0 tape library is offline You decide to drill down and find out the drive ID for the offline drive Sun StorageTek Backup Manager Administration Guide October 2007 Click the name of the tape library 5L8500 LSM00 to display the Tape Library Details report FIGURE 2 8 FIGURE 2 8 Details for Tape Library Drives Sun StorageTek Backup Manager Tape Library Details Library StorageTek SL8500 LSM00 Library Status Online CAP Status Up CAPs Total CAPs Unknown 0 0 Drive ID Model Vendor Serial FWRev Status D 0 2 3 4 5 6 7 8 9 TIA T9840B T9840C T9940B HP LTO IBM LTO SDLT 600 TIA T1A35 HP LTO 3 IBM LTO 3 9840 9840 StorageTek StorageTek StorageTek StorageTek HP IBM Quantum StorageTek StorageTek HP IBM StorageTek StorageTek StorageTek StorageTek TRANSPORTO00100 TRANSPORTO001 01 TRANSPORTO00102 TRANSPORTO00103 TRANSPORTO001
19. 5 Admin password changing 31 default 26 60 agent configuration modifying 28 Agent Events report 34 agents ACSLS 4 48 activating 28 advanced settings 38 aggregator 6 backup 5 backup error codes 59 communications problems with 38 configuration status 37 configuring for first time 26 data acquisition 26 deactivating 28 determining the status of 35 error messages 34 error status 37 In Progress status 37 install directory 41 Legato 5 listening ports 47 log files 34 45 NetBackup 5 Not Configured status 37 quick facts 47 report 68 routing 6 running as root 38 SNMP 4 48 status Down 36 status Unknown 36 tape library 48 troubleshooting 33 TSM 5 viewing events reports 29 architecture data aggregation 6 data collection 3 data presentation 7 data storage 6 backup client file system 59 cycle changing 30 error codes 59 failures 10 partial jobs 56 report start date 31 reports 30 73 reviewing status 12 schedule 58 successful jobs 56 total jobs 57 backup agents features of 48 See also agents backup clients details 58 jobs details page 57 successful jobs 57 backup jobs duration 58 end date 58 failed 10 56 job ID 58 partial 56 status 58 total 57 backup master server adding 28 removing 29 book before you read xi related documentation xii submitting comments to Sun xiii browser interface 7 C CAP status 52 53 client
20. 5 SBM Database PostGres Control Commands 45 Agent Quick Facts 47 Agent Listening Ports 47 Backup Agent Features 48 Tape Library Agent Features 48 Tape Library Agent Support 48 Tape Library Agent Details 50 Reference Pages 51 Tape Library page 51 Displaying Tape Library Details 52 Tape Library Details page 53 Tape Library Details Status page 53 Tape Library Details Statistics page 54 Tape Library Details Configuration page 55 Backup page 56 Displaying Backup Jobs Details 56 Backup Job Details page 57 Backup Job Details Jobs page 57 Displaying Backup Client Jobs Details 58 Client Jobs Details page 58 Backup Job Details Errors page 59 Contents v Admin Login page 60 Admin page 60 Admin Tasks Configure Agents page 60 Agent Configuration page 61 Agent Events Report page 68 Refresh Report Data page 69 Admin Tasks Configure Backup Cycle page 69 Admin Tasks Change Password page 70 Glossary 71 Index 73 vi Sun StorageTek Backup Manager Administration Guide October 2007 FIGURE 1 1 FIGURE 1 2 FIGURE 1 3 FIGURE 2 1 FIGURE 2 2 FIGURE 2 3 FIGURE 2 4 FIGURE 2 5 FIGURE 2 6 FIGURE 2 7 FIGURE 2 8 FIGURE 2 9 FIGURE 2 10 FIGURE 2 11 FIGURE 2 12 FIGURE 2 13 Figures Sun StorageTek Backup Manager Architecture 2 Sun StorageTek STK Library Agent 4 Sun ACSLS Library Agent 5 Backup Job Status for Backup Master Server SERVER1 12 Client with Failed Jobs 13 Details for Successful Jobs 14 Sort Jobs 15
21. Details for Failed Jobs 16 Error Code Distribution 17 Tape Library Status 18 Details for Tape Library Drives 19 Collecting Tape Library Configuration Information 20 Sun StorageTek Tape Library Using the STK Agent 21 Sun StorageTek Tape Library Using the ACSLS Agent 22 Tape Library Status for L40 23 Tape Library Activity 24 vi viii Sun StorageTek Backup Manager Administration Guide October 2007 Tables TABLE 2 1 TABLE 4 1 TABLE 4 2 TABLE 4 3 TABLE 4 4 TABLE 4 5 TABLE 4 6 TABLE 4 7 TABLE 4 8 Daily Activity Checklist 10 SBM Agent Control Commands 45 SBM Database PostGres Control Commands 45 Advanced Field Descriptions Common to All Agents 62 ACSLS Agent Field Descriptions 63 STK Agent Field Descriptions 63 Legato NetWorker Agent Field Descriptions 64 NetBackup Agent Field Descriptions 66 TSM Agent Field Descriptions 67 x Sun StorageTek Backup Manager Administration Guide October 2007 Preface The Sun StorageTek Backup Manager Administration Guide provides overview administration and troubleshooting information for the Sun StorageTek Backup Manager software Before You Read This Book This guides assumes you have already m Installed the software as described in the Sun StorageTek Backup Manager Installation Guide m Reviewed the information provided in the Sun StorageTek Backup Manager Release Notes xi Typographic Conventions Typeface Meaning Examples AaBbCc123 The nam
22. EWSCHEDULE 44913 2007 2007 366 2 703 92 7 39 2 13 34AM 2 19 40 AM Aug 13 665 Backup success 0 NEMSCHEDULE 9 13 208 2007 675 4 749 53 7 04 l 3 24 55 AM Aug 13 670 Backup Success 0 NEWSCHEDULE 82 27 2007 367 2 704 04 137 S i 4 72 04 AM HE Aug 13 685 Backup success 0 NEWSCHEDULE Aug 13 2007 2007 669 5 249 59 7 85 513054M 2 I Chapter 2 Daily Operations 15 After you sort the list of jobs FIGURE 2 5 you can further review the information for each failed job and answer the following questions m How long did the backup job take m What time did the backup job start m What time did the backup job end m Do any of the jobs have low throughput FIGURE 2 5 Details for Failed Jobs Sun StorageTek Backup Manager Client Jobs Details Client SBURLABSOLO4 Jobs Starting from 8 13 07 12 00 AM zl Refresh Client Job Details 0 Job Start End ID Type Schedule Date Date Duration Filesystem MB Sec Aug 13 Aug 13 2007 2007 2 15 50 3 07 51 PM PM Aug 13 Aug 13 a 2007 2007 Backup Failed NEWSCHEDULE 3 13 52 3 29 58 6 760 81 PM PM Backup Failed NEWSCHEDULE 3 121 16 052 02 Aug 13 Aug 13 2007 2007 4 15 59 4 30 45 PM PM Aug 13 Aug 13 j 2007 2007 Backup Failed NEWSCHEDULE 5 13 46 5 28 48 6 749 96 PM PM Backup Failed NEWSCHEDULE 6 755 41 Aug 13 Aug 13 2007 2007 6 15 49 6 31 14 PM PM Backup
23. Failed NEWSCHEDULE There appears to be 2 types of errors associated with the jobs that failed During your review of the failed jobs you see that there are two types of errors on this client represented by the status codes 4 and 8 TSM code 4 indicates some files were not processed as part of the backup job TSM code 8 indicates at least one warning message was issued during the backup job You decide to take a closer look at the distribution of these two errors 16 Sun StorageTek Backup Manager Administration Guide October 2007 Close the Client Jobs Details report and then click on the Errors tab to display the error information for the Master Server FIGURE 2 6 FIGURE 2 6 Error Code Distribution Sun StorageTek Backup Manager Backup Jobs Details Master Server SERVER1 Backup Product TSM Jobs Starting from 8 13 07 im 12 00 am D Error Distribution Error Code 4 lt You can quickly see that almost all the errors are error code 4 Error Code Distribution Error Code of Occurances kid 4 39 8 1 By reviewing the error distribution you learn that nearly all of the errors are status code 4 You can review the error code definition to find out more information about the type of errors you are seeing Refer to your backup product documentation for a description of error codes In this example some files were not processed as part of the job This is most like
24. StorageTek TRANSPORT000100 1 T9840B StorageTek TRANSPORT000101 10 IBM LTO 3 IBM TRANSPORT000110 11 9840 StorageTek TRANSPORT000111 12 9840 StorageTek TRANSPORTOOO112 13 9840 StorageTek TRANSPORT000113 14 9840 StorageTek TRANSPORTOO0114 15 9840 StorageTek TRANSPORT000115 Because this data is coming from the ACSLS agent information is not provided for all the fields 22 Sun StorageTek Backup Manager Administration Guide October 2007 Example 4 Reviewing Tape Library Statistics This sample scenario shows statistics and tape library activity for the Sun StorageTek L40 Launch the SBM application click the Tape Library tab and then select the tape library you want to see activity details for from the Tape Library Status report FIGURE 2 12 FIGURE 2 12 Tape Library Status for L40 Sun StorageTek Backup Manager Tape Library Tape Library Status Library Library Drive Status Up Drives Total CAP Status Up CAPs Total Library ID t Type t Status Drives ts CAPs StorageTek 9310 ACS1LSMO 9310 Online Online 16 16 Online 3 3 StorageTek 9310 ACS1LSM1 9310 Unknown Online 16 16 Unknown 0 0 StorageTek 9310 ACS1LSM2 9310 Online Unknown 0 0 Online 3 3 StorageTek L40 LLC02204859 L40 Online Online 2 2 Online 1 1 SL8500 Online Degraded 15 16 Unknown 0 0 SL8500 Online _ E Unknown 0 0 Online 2 2 SL8500 Online Unknown 0 0 U
25. ages 55 Field Indicates WW Port Name Interface Address Interface Type World Wide Port Number if available For example 50060B0002E6D2C The port name is only valid for Fibre connection Note This field is not populated for the ACSLS Interface Address as reported by the device Note This field is not populated for the ACSLS Interface type of the device Fibre or SCSI Note This field is not populated for the ACSLS Backup page From this page you can review job information for each backup master server that Sun StorageTek Backup Manager supports You can specify the start date for the Backup Jobs and Error information See Selecting the Start Date and Time for Backup Reports on page 31 The following table describes the fields on the Backup Jobs Status page Field Indicates Master Server Backup Product Successful Jobs Failed Jobs Partial Jobs Total Jobs Backup master server The supported backup products are e NBU Veritas NetBackup e TSM IBM Tivoli Storage Manager TSM e LEG EMC NetWorker also known as Legato NetWorker Jobs reported as successful by the backup agent Jobs reported as failed by the backup agent Only applies to NetBackup Jobs reported as partially finished by the NetBackup agent Status code is 1 Total number of jobs reported by the backup agent Displaying Backup Jobs Details After you review the job information for the all ma
26. and fields on the Client Jobs Details page Field Indicates Job ID ID for each job supplied by the vendor For example 27660 Job Type The job type Backup Status The status of the backup job Success failed or partial reported for NetBackup only Status Code Vendor supplied status code for jobs that are started for example 219 Refer to the vendor documentation for more information Schedule Backup schedule defined in the vendor s backup software by the Backup Administrator Start Date Job start date End Date Job end date Duration Duration of the job reported in seconds Sun StorageTek Backup Manager Administration Guide October 2007 Field Indicates File System MB MB Sec The file system or directory where information is being backed up for this backup job Number of megabytes transferred by this job Transfer speed or throughput of the backup job Backup Job Details Errors page From this page you can review the distribution of errors for the selected master server The Error Distribution pie chart displays the number of occurrences for each type of error You can specify the start date for the Backup Jobs and Error information See Selecting the Start Date and Time for Backup Reports on page 31 The following table describes the fields on the Backup Job Details Errors page Field Indicates Jobs Starting from Error Code of Occurrences Select
27. apter 1 Overview 3 Tape Library Agents SBM supports two tape library agents m Sun StorageTek STK Library Agent m Sun Automated Cartridge System Library Software ACSLS Library Agent Sun StorageTek STK Library Agent The Sun STK library agent collects data from any tape library which has an embedded SNMP agent that supports the L Series Tape Library MIB version 2 0 FIGURE 1 2 Sun StorageTek STK Library Agent ia et Tape SNMP Client Code SNMP Agent The agent requires the following configuration information m IP Address of the tape library m SNMP Community string m Port number 161 The Sun STK library agent communicates with the SNMP agent embedded in the tape library using this configuration information Sun ACSLS Library Agent The ACSLS agent collects data from an ACSLS tape library through the ACSLS API 4 Sun StorageTek Backup Manager Administration Guide October 2007 FIGURE 1 3 Sun ACSLS Library Agent Agent Code amp SSI ACSLS API Code 7 Process E ACSLS Server using CSI interface The agent requires the IP Address of the ACSLS server Note The ACSLS agent cannot be installed on the backup master server or any server running the SSI process The ACSLS agent initiates a SSI session through the ACSLS API The SSI session creates a communication channel between the agent process and the SSI process The SSI process communicates with the ACSLS server which in turn
28. apter provides information about administration tasks for the Sun StorageTek Backup Manager you will need after you have installed the data acquisition agents See the Sun StorageTek Backup Manager Installation Guide for information about how to install agents This chapter contains the following sections m Logging into the Admin Page on page 25 m Data Acquisition Agents on page 26 m Refreshing Report Data on page 30 m Configuring the Backup Cycle on page 30 m Changing the Administrator Password on page 31 m Selecting the Start Date and Time for Backup Reports on page 31 Logging into the Admin Page To access and configure the Sun StorageTek Backup Manager application log in to the Admin page 1 Open a supported web browser Note For information about supported web browsers see the Sun StorageTek Backup Manager Release Notes 2 Enter the IP address of the SBM management server using this format http sbm management server 8080 sbm where sbm management server is the IP address of the machine where you installed the Sun StorageTek Backup Manager software 25 3 Click the Admin tab 4 Type your password and click Login The default password is storage You should change the default password the first time you log in See Changing the Administrator Password on page 31 Data Acquisition Agents The Sun StorageTek Backup Manager SBM uses data acquisition ag
29. backupAgent w opt sbm agents netbackupAgent Chapter 4 Troubleshooting 41 Starting and Stopping the Application Server You can manually stop and restart the application server if necessary The situations in which you might have to restart the server include m If the SBM server is rebooted or goes down the application server must be restarted manually m If the SBM database is reinstalled while the application server is running the application becomes unresponsive and must be restarted manually m If a GlassFish server instance is already running in your environment you can uninstall the existing instance or configure the new instance to run on a different port Starting the Application Server 1 Log in as root to the SBM server 2 Log in as sbmapp user su sbmapp 3 Change to the following directory cd opt sbm sbmapp glassfish bin 4 To start the application server enter the following command asadmin start domain domainl Result A message informs you that the application server has started If the application server fails to start contact Sun technical support Stopping the Application Server 1 Log in as root to the SBM server 2 Log in as sbmapp user su sbmapp 3 Change to the following directory cd opt sbm sbmapp glassfish bin 42 Sun StorageTek Backup Manager Administration Guide October 2007 4 To stop the application server enter the following command asadmin stop do
30. correctly If the New Password and Confirm New Password fields do not match a message displays when you click the Change button and you must start again When you correctly enter text in all fields and click the Change button a message displays confirming the change 70 Sun StorageTek Backup Manager Administration Guide October 2007 Glossary Agents Aggregator Agent Backup Agents Backup Cycle Backup Master Server EMC NetWorker Legato Agent Routing Agent Sun StorageTek STK Library Agent Sun ACSLS Library Agent Tape Library Agents Agents collect and cache event configuration consumption and performance information from the hardware devices in your storage environment There are two types of agents tape library agents and backup agents The aggregator agent executes data collection tasks Backup agents collect configuration transaction job success or failure and media information tape IDs and tape type for each backup job in the Sun StorageTek Backup Manager environment SBM supports three backup agents Veritas NetBackup by Symantec EMC NetWorker formerly Legato NetWorker Tivoli Storage Manager TSM The backup cycle is a window of time composed of a start time and end time SBM uses the backup time you specify as the default time frame for starting backup reports By default the cycle starts at 12 00 a m The backup server where the backup application is installed The backup application f
31. e Library Agent Features Drive Device Model Configuration Drive Info Allocation Statistics Sun StorageTek SNMP Yes Yes Yes Yes Sun StorageTek ACSLS See TABLE A 4 No Yes No and TABLE A 5 Tape Library Agent Support There are two different agents you can use with Sun StorageTek tape libraries SNMP agent and ACSLS agent The SNMP agent collects information using the L series tape library MIB the ACSLS agent collects information using the ACSLS API Note Sun recommends using the SNMP agent for tape libraries that support SNMP 48 Sun StorageTek Backup Manager Administration Guide October 2007 TABLE A 4 lists the tape library agent support for each supported library class TABLE A 4 Tape Library Agent Support Library Class SNMP Agent ACSLS Agent 9310 L5500 SL500 SL8500 with ACSLS No Yes L20 L40 L80 L180 L700 L1400 with ACSLS Yes Yes L20 L40 L80 L180 L700 L1400 standalone Yes No Chapter A Agent Quick Facts 49 Tape Library Agent Details Use TABLE A 5 to compare the different level of configuration details provided by tape library agents using SNMP versus those using ACSLS TABLE A 5 Tape Library Agent Details Parameter SNMP Agent ACSLS Agent Library Vendor Yes Yes Library Model Yes Yes Library Serial Number Yes No Library Alias Yes No Library Firmware Version Yes No Library Interface Address Yes No Number of Library Slots Yes Yes Number of Drives Yes Yes Drive
32. e there any backup job failures last night J On which clients did the backup jobs fail Backup Job Details Jobs page d Are the failures on a critical server Investigate the servers in your backup environment J Do any jobs have a low throughput J How long did the backup job take Client Jobs Details page A What time did the backup job start J What time did the backup job end J Why did my jobs fail What is the error code Backup Job Details Errors page J What is the distribution of the error types Q What is the status of all my tape libraries and drives Q Are there any drives offline Tape Library Status page J Are there any CAPs offline Ly If drives are offline what is the drive ID of the Tape Library Details Status page drive J How do I check serial numbers and firmware revision levels for the components in my library Tape Library Details Configuration age J How do I check if my library is fully utilized ee J What type of activity has been going on over the Tape Library Details Statistics page last week 10 Sun StorageTek Backup Manager Administration Guide October 2007 As you work your way through the checklist you may find it necessary to investigate your backup environment You will need to react to the SBM reports according to m Policies for your backup environment Configuration for your tape libraries m Status of your hardware devices Example Scenarios The following pages pr
33. eld Descriptions Field Optional Advanced Description Cache Refresh Interval N Y In minutes how often to refresh the agent s data Command Execution Timeout N Y In seconds how long an agent will wait for the successful execution of a CLI command and the retrieval of the resulting data Agent Port N Y TCP port the agent listens on Remote Connection N N Type of connection local or remote used to connect to this device Remote Host N N Host name or IP address of the remote machine Remote Operating System N N Operating system installed on the remote machine e g unix win Remote Shell Command Path N N Fully qualified path to the remote On Sun StorageTek Backup shell command on Sun StorageTek Manager Server Backup Manager server used to connect to the remote machine Remote User Name Y N User name to be used when logging onto the remote machine Default Value 240 600 17149 True unix usr bin ssh 64 Sun StorageTek Backup Manager Administration Guide October 2007 TABLE 4 6 Legato NetWorker Agent Field Descriptions Continued Field Optional Advanced Description Default Value Remote User Password Y Y User password to use when logging onto the remote machine Depending on the connection setup this value maybe optional Remote Login Port Y Y Port number to use when logging onto the remote machine If no value is supplied the standard port is used Networkers Messages Log File N N Na
34. ents to report on backups and tape library status The Sun StorageTek Backup Manager provides the following data acquisition agents m ACSLS agent for ACSLS tape library monitoring m NetBackup agent for Veritas NetBackup by Symantec monitoring m Legato agent for EMC NetWorker previously known as Legato NetWorker monitoring m STK agent for STK tape library monitoring m TSM agent for IBM Tivoli Storage Manager TSM monitoring You must configure the agent before you can begin using the reporting and monitoring functions of the SBM application Configuring an Agent You must configure the data acquisition agent before you can begin using the reporting and monitoring functions of the Sun StorageTek Backup Manager application See the Sun StorageTek Backup Manager Installation Guide for agent installation details For each agent there are standard buttons and fields you can interact with on the page You ll notice specific device level settings global settings for all servers or libraries and advanced settings An asterisk indicates a required field The pound sign indicates an advanced field The advanced settings are reserved for field personnel who are troubleshooting problems 1 Go to Admin gt Data Acquisition Agents 26 Sun StorageTek Backup Manager Administration Guide October 2007 2 In the Agent Status table click the Change Configuration link for the agent you want to configure 3 To configure an agent
35. es of commands files Edit your login file and directories on screen Use 1s a to list all files computer output You have mail AaBbCc123 Book titles new words or terms Read Chapter 6 in the User s Guide words to be emphasized These are called class options Replace command line variables g You must be superuser to do this with real names or values To delete a file type rm filename The settings on your browser might differ from these settings Related Documentation Application Title Part Number Late breaking information Sun StorageTek Backup Manager Release 820 2331 nn not included in the Notes information set Tasks for installing the Sun StorageTek Backup Manager 820 2327 nn software Installation Guide Accessing Sun Documentation You can view print or purchase a broad selection of other Sun documentation including localized versions at http www sun com documentation xii Sun StorageTek Backup Manager Administration Guide October 2007 Third Party Web Sites Sun is not responsible for the availability of third party web sites mentioned in this document Sun does not endorse and is not responsible or liable for any content advertising products or other materials that are available on or through such sites or resources Sun will not be responsible or liable for any actual or alleged damage or loss caused by or in connection with the use of or reliance on any such content goods
36. figuration 8 43 43 AM settings You can also check the Messages log file for events that occurred prior to the last 24 hour period Each agent s log file is located at opt sbm agents agent_name log where agent_name is the name of the agent Sun StorageTek Backup Manager Administration Guide October 2007 Determining the Status of an Agent In addition to your daily routine of monitoring the previous night s backups and current tape library status you also need to verify the status of the data acquisition agents Each agent has two status values associated with it m Agent Status provides the running state of an agent Configuration Status provides the configured state of an agent 1 Go to Admin gt Data Acquisition Agents and enter the Admin password The Agent Status is displayed as shown in the following example a Tape Library Backup Admin Admin Tasks Configure Agents Configure Backup Cycle Agent Events Report Refresh Report Data Change Password Agent Status Configuration Select Name Location Port Status Status Configured Lun Sun NetBackup Agent M 10 8 205 50 17133 N up Change Configuration 3 Configured Lun Sun ACSLS Library 19 8 205 50 17157 up Change Agent n Configuration Configured n Sun TSM Agent 10 8 205 51 17156 up Change Configuration Configured m Sun Legato Agent 10 8 205 50 M 17149 up Change Configuration In Process D Sun STK Librar
37. for performance 6 Sun StorageTek Backup Manager Administration Guide October 2007 Data Presentation The data presentation layer consists of a web server which serves a web browser With a collection of reports The SBM web application provides a graphical user interface that makes SBM easy to use The SBM browser interface m Presents information about backup applications and tape libraries m Presents configuration and statistical information about each configured device m Provides an interface from which you can configure your backup environment Next Steps You are now ready to learn more about the daily operations and common tasks Chapter 1 Overview 7 8 Sun StorageTek Backup Manager Administration Guide October 2007 CHAPTER 2 Daily Operations This chapter provides information about daily operations you can perform using the Sun StorageTek Backup Manager software It contains the following sections m Daily Activity Checklist on page 10 m Example Scenarios on page 11 m Next Steps on page 24 Daily Activity Checklist As the administrator for your backup environment your daily routine will include reviewing the SBM reports to answer the following questions TABLE 2 1 Daily Activity Checklist Question to Answer Where to find data J Did my backups run successfully last night Backup Job Status page d Wer
38. istration Tasks 27 Adding a Backup Master Server or Tape Library Anytime you add a backup master server or tape library to your environment or change its configuration you must modify the agent settings to monitor the device You can modify an agent s settings from the Agent Configuration page 1 Go to Admin gt Data Acquisition Agents gt Agent Status table 2 Click the Change Configuration link for the agent you want to configure 3 From the Agent Configuration page review and modify the settings as needed For detailed information about each field see Agent Configuration page on page 61 4 You can perform the following tasks Configuring an Agent m Removing a Backup Master Server or Tape Library a Refreshing Report Data 5 Click Save 6 Click Close The application returns you to the Configure Agents page Deactivating an Agent Deactivating an agent stops the data collection for the selected agent 1 Go to Admin gt Data Acquisition Agents 2 From the Agent Status table click the check box for the agent you want to deactivate 3 Click Deactivate Result The agent is no longer collecting data for any of the backup master servers or tape libraries for which it was configured Activating an Agent 1 To reactivate an agent go to Admin gt Data Acquisition Agents 2 Click the Change Configuration link for the agent you want to activate 3 Follow the steps for Adding a Backup Master Server or
39. ive 53 55 tape library 51 N Not Configured status 37 P partial backup jobs 56 passwords changing Admin 31 70 default Admin 26 60 GlassFish server 43 web server 43 ports agent listening 47 STK agent 4 WW name 56 PostGres commands 45 Q quick facts 47 R related documentation xii remote shell configuration 40 report data refreshing 30 reporting period 30 reports agent 68 agent events 29 backup date and time 31 backup job 31 backup reporting period 30 refreshing data 30 statistics 24 RSH configuration 40 S SBM database control commands 45 data storage 6 log file 45 refreshing 30 starting and stopping 45 status 45 tables 6 SBM server IP address 25 user accounts 44 SBM status codes 69 schedule backup 58 secure shell configuration 38 serial numbers drive 50 54 tape library 10 20 50 SNMP agent 4 50 community string 4 tape library agent features 48 SSH configuration 38 statistics report 24 tab 52 tape library 23 50 54 status agent 35 backup job 58 Down 36 drive 54 Not Configured 37 SBM codes 69 Unknown 36 STK tape library 4 26 Index 75 T tape libraries agent details 50 agent features 48 drive serial number 54 drive vendor name 55 firmware 10 ID number 51 initialization 54 interface address 56 interface type 56 model number 51 removing 29 reviewing configuration 20 reviewing statistics
40. ly due to files being used by another application in which case they cannot be accessed by the backup client So you would start investigating by reviewing the TSM error logs to see which files were skipped Chapter 2 Daily Operations 17 18 Example 2 Reviewing Tape Library Status This sample scenario shows the tape library status for Sun StorageTek SL8500 tape library Launch the SBM application click the Tape Library tab and then review the status of the tape libraries in your backup environment FIGURE 2 7 You ask the following questions m What is the status of all my tape libraries and drives m Are there any drives offline m Are there any CAPs offline FIGURE 2 7 Tape Library Status Sun StorageTek Backup Manager Tape Library Status Library Library Drive Status Up Drives Total CAP Status Up CAPs Total Library ID Type Status Drives CAPs StorageTek 9310 AC51LSMO 9310 Online Online 16 16 Online 3 3 StorageTek 9310 ACS1LSM1 9310 Unknown Online 16 16 Unknown 0 0 StorageTek 9310 ACS1LSM2 9310 Online Unknown 0 0 Online 3 3 StorageTek L40 LLC02204859 L40 Online Online Online 1 1 StorageTek SL8500 LSM00 SL8500 Online Degraded 15 16 Unknown 0 0 StorageTek SL8500 LSM01 SL8500 Online Unknown 0 0 Online 2 2 StorageTek SL8500 LSM02 SL8500 Online Unknown 0 0 Unknown 0 0 StorageTek SL8500 LSM0
41. main domainl Result A message informs you that the application server has stopped Changing the GlassFish Server Port You can configure the GlassFish server to run on a port other than the default port The following procedure assumes the Web server is running on the default port 4848 1 Log in to the admin console of the web server http SBM management server 4848 Note The default login provided by GlassFish are user name admin and password adminadmin 2 Click Application Server from the left menu tree 3 Click Stop Instance to stop the GlassFish server 4 Log in as sbmapp user to the SBM server 5 Go to the GlassFish server installation root directory located at opt sbm sbmapp glassfish 6 Edit the configuration file a Open the file domain xm1 located in the GlassFish server installation root directory glassfish_ install_root_directory domains domainl domains domain1 config b Search for the word port c Specify a new port number d Review all port settings to make sure that all port values contain non conflicting numbers e Save and close the domain xml file 7 Restart the GlassFish server by entering the following command glassfish_ install_root_directory bin asadmin start domain Chapter 4 Troubleshooting 43 8 To verify the SBM application is running on the new port log into the web server using the new HTTP listening port http SBM_management_server new_listening_p
42. me of NetWorker s messages log Name file including the fully qualified path location Networker s CLI Executable N N Fully qualified path to NetWorker s usr sbin Path CLI commands Look Back Search Time Y Y In hours the look back period used 24 Interval when searching the messages log file Stopped Collection Table Y Y Comma separated list of table tsmoptional Groups group s indicating that data media schedule collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Suspended Collection Y Y Select True to enable False to disable Suspended Collection Table N Y Comma separated list of table ALL Groups group s indicating that data collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Suspension Start Time N Y Start time of the non collection 22 00 00 window using a 24 hour format hh mm ss Suspension End Time N Y End time of the non collection 5 00 00 window using a 24 hour format hh mm ss Chapter B Reference Pages 65 TABLE 4 7 NetBackup Agent Field Descriptions Field Cache Refresh Interval Command Execution Timeout Agent Port Remote Connection Remote Host Remote Operating System Remote Shell Command Path On Sun StorageTek Backup Manager Server Remote User Name Remote User Password Remote Login Port NetBackup Command Path Volume
43. name to guarantee server name uniqueness Chapter B Reference Pages 67 TABLE 4 8 TSM Agent Field Descriptions Continued Field Optional Advanced Description Default Value TSM Server User Name N N Name of the TSM user account when logging onto the TSM server TSM Server User Password N N TSM user password when logging onto the TSM server TSM Server Look Back Period N N In hours the look back period when 24 performing historical queries on the TSM server Stopped Collection Table Y Y Comma separated list of table tsmoptional Groups group s indicating that data media schedule collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Suspended Collection Y Y Select True to enable False to disable Suspended Collection Table N Y Comma separated list of table ALL Groups group s indicating that data collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Suspension Start Time N Y Start time of the non collection 22 00 00 window using a 24 hour format hh mm ss Suspension End Time N Y End time of the non collection 5 00 00 window using a 24 hour format hh mm ss Agent Events Report page From this page you can review a list of events for the last 24 hours Note The Agent event reports are used by Sun support personnel for troubleshooting purposes 68 Sun St
44. nfigure the agent as described in Configuring an Agent on page 26 In Progress Agent has been installed and configuration is in progress Error Indicates a communication error between the device agent and the database Gather the information specified in Gathering Data on page 37 and contact Sun support Gathering Data Before you contact Sun technical support gather the following information for the agent in question m Configure Agents page showing the status values for all agents m Agent Event Report showing messages relating to the agent under investigation m Detailed description that clearly describes the current problem m Depending on the problem further environmental information might be required including Operating system version agent running m Communication method to libraries and backup master servers m Number of devices the agent is communicating with Any other information related to the problem Chapter 4 Troubleshooting 37 Diagnosing Communications Problems If a problem suggests a communications problem between the SBM agent and the backup master server and libraries check to be sure you have configured connectivity properly See Appendix B of the Sun StorageTek Backup Manager Installation Guide for detailed procedures Troubleshooting Agent Advanced Settings The Sun StorageTek Backup Manager has built in debugging messages to assist Sun support personnel when troubleshooting agent problem
45. ngle agent by selecting the agent from the Show Events for drop down menu and clicking Refresh Agent Events Report Show Events for ALL v Refresh Agent Events Last 24 hours Agent Event Status Name Time Code Event Description Aug 6 A i A 2007 NetbackupAgent cc 2686 Connection to host 10 8 205 46 netbackupAgent 12 43 47 3 could not be esablished Bypassing jobs collection for this er device PM Aug 6 NbuCmd cc 326 Error Executing the bpdbjobs command on 2007 host 10 8 205 46 returned cprogram is not recognized as netbackupAgent ll 12 43 46 2 an internal or eternal command Check your configuration PM settings Aug 6 NbuCmd cc 338 The path to the command is probably 2007 incorrect Verify that c program netbackupAgent ll 12 43 46 2 filesveritastfoonetbackuplbintadmincmd bpdbjobs is a valid PM command path on host 10 8 205 46 Aug 6 A 2007 CLegatoAgent cc 609 No Client Data information collected legatoAgent 11 45 00 2 from host 172 20 105 74 Possible configuration problem AN Stopping Jobs data collection for this host Aug 6 NetbackupAgent cc 2686 Connection to host 10 8 205 46 netbackupAgent 2007 3 could not be esablished Bypassing jobs collection for this 8 43 45 AM device Aug 6 NbuCmd cc 326 Error Executing the bpdbjobs command on netbackupAgent 2007 2 host 10 8 205 46 returned c program is not recognized as BS an internal or external command Check your con
46. nknown 0 0 SL8500 Online Unknown 0 0 Unknown 0 0 SL8500 Online Unknown 0 0 Unknown 0 0 SL8500 Online Unknown 0 0 Online 2 2 SL8500 Online Unknown 0 0 Unknown 0 0 SL8500 Online Unknown 0 0 Unknown 0 0 Click here to display details for the L40 tape library Chapter 2 Daily Operations 23 Next click the name of the tape library StorageTek SL40 LLC02204859 and then the Statistics tab to display the Statistics report FIGURE 2 13 FIGURE 2 13 Tape Library Activity Sun StorageTek Backup Manager Tape Library Details Library StorageTek L40 LLC02204859 Sas Statistics GERS Library statistics from last 7 days The graphs are empty ifthe device is monitored by ACSLS agent Help Library Activity Mounts and Dismounts 150 175 125 15 0 400 12 5 10 0 75 75 50 50 25 25 D 00 Resets Moves Empty Reads Mounts Dismounts Label Reads Target Reads 0 0000000 0 0000000 Reads Retries Failures Reads Retries Failures Media Retrieval Activity Media Insertion Activity 150 150 125 125 100 100 75 75 50 50 25 26 0 Retries Failures Retrieval Retries Failures Insertions You can review the tape activity that occurred over the last week Next Steps You are now ready to perform additional configuration tasks 24 Sun StorageTek Backup Manager Administration Guide e October 2007 CHAPTER 3 Administration Tasks This ch
47. nts Infrastructure agents and Data Acquisition agents There are five data acquisition agents m Sun ACSLS Library Agent m Sun NetBackup Agent m Sun Legato Agent m Sun STK Library Agent m Sun TSM Agent 60 Sun StorageTek Backup Manager Administration Guide October 2007 The following table describes the buttons and fields on the Admin Tasks Configure Agents page Field Indicates Name Name of the agent Location IP address for the agent For example 10 8 205 52 Port Physical port the Sun StorageTek Backup Manager agent is listening on The range for ports is in the 17000 Status The status of the agent There are three states e Up The agent is active and running e Unknown The application is having difficulty connecting to the agent it may be down or restarting Down The agent is not active and not running At this time the application cannot contact the agent If Sun StorageTek Backup Manager is in the process of restarting the agent infrastructure it will appear as though it is down Configuration Status The configuration status of the agent There are three states e Configured The agent is configured e Not configured The agent is not yet configured e In process The agent is in the process of being configured You can review agent configuration details See Removing a Backup Master Server or Tape Library on page 29 Agent Configuration page From this page you can review and c
48. onfigure the data acquisition agents You must configure the agent before you can begin using the reporting and monitoring functions of the Sun StorageTek Backup Manager application For each agent there are standard buttons and fields you can interact with on the page You ll notice specific device level settings global settings for all servers or libraries and advanced settings An asterisk indicates a required field The pound sign indicates an advanced field Note The advanced settings are reserved for Sun support personnel who are troubleshooting problems Chapter B Reference Pages 61 The following table describes the buttons on the Agent Configuration page Button Action Show Advanced Displays the advanced settings for the agent You can toggle Settings between showing and hiding this information Save Saves the current values to the database Reset Reverts any changes you made back to the previously saved configuration values Close Exits the page without saving the changes to the database The following tables describe the fields on the Agent Configuration page Advanced Field Descriptions Common to All Agents ACSLS Agent Field Descriptions STK Agent Field Descriptions Legato NetWorker Agent Field Descriptions NetBackup Agent Field Descriptions TSM Agent Field Descriptions TABLE 4 3 Advanced Field Descriptions Common to All Agents Field Optional Advanced Description Default Val
49. or the first time or after modifying agent settings In both cases you want to verify the agent is collecting data 1 Go to Admin gt Data Acquisition Agents 2 From the Configure Agents page review the Configuration Status of the agents Note Agents must be in a Configured state before you can proceed to the next step 3 Click Refresh Report Data 4 Click Refresh Data Result The Sun StorageTek Backup Manager application displays a message indicating the refresh was initiated All report data is marked for immediate collection Note This process can take some time depending on the number of devices managed by the various agents 5 Close the browser window 6 To verify the refresh process was initiated review the Agent Events Report page 7 To verify the job completed successfully review the data on the Sun StorageTek Backup Manager reports Configuring the Backup Cycle You can change the time you want the reporting period to start The default start time is 12 00 a m This setting affects backup reports only 1 Go to Admin gt Configure Backup Cycle 30 Sun StorageTek Backup Manager Administration Guide October 2007 2 From the Cycle Start at drop down box select the time you want the report to start The default start time is 12 00 a m local to the time zone set on the Sun StorageTek Backup Manager server 3 Click Save Sun StorageTek Backup Manager saves the new sta
50. orageTek Backup Manager Administration Guide October 2007 TABLE 4 7 NetBackup Agent Field Descriptions Continued Field Optional Advanced Description Default Value Suspended Collection Period Y Y Select True to enable False to disable Suspended Collection Table N Y Comma separated list of table ALL Groups group s indicating that data collection is stopped indefinitely for all tables in the specified group s Possible groups are jobs media schedule tsmoptional Suspension Start Time N Y Start time of the non collection 22 00 00 window using a 24 hour format hh mm ss Suspension End Time N Y End time of the non collection 5 00 00 window using a 24 hour format hh mm ss Device Date Format Y Y Date format used on the device This field uses the same formatting sequences as the UNIX date command For example a b d T Y is a valid date format string TABLE 4 8 TSM Agent Field Descriptions Field Optional Advanced Description Default Value Serialize Cache Updates N Y Select True to enable False to disable Cache Refresh Interval N Y In minutes how often to refresh the 240 agent s data Command Execution Timeout N Y In seconds how long an agent will 600 wait for the successful execution of a CLI command and the retrieval of the resulting data Agent Port N Y TCP port the agent listens on 17156 TSM ODBC DSN N ODBC data source name TSM Server Name Prefix Y N Prefix to be added to the TSM server
51. orageTek Backup Manager Administration Guide October 2007 The following table describes the fields on the Agents Events Report page Field Indicates Agent Name Name of the agent you are viewing events for Event Time Date and time the event occurred Status Code Numeric code for the event 0 unknown 1 critical 2 error 3 warning 4 informational 5 debug Event Description Describes the event Refresh Report Data page Because the system collects data automatically you will use this tool only for special cases For example refresh report data during initial installation or any time you change the configuration When you need to refresh report data click the button only once and wait for new report data to be displayed Clicking the button multiple times affects system performance See also Refreshing Report Data on page 30 Admin Tasks Configure Backup Cycle page This page displays the currently configured time of day when the backup report starts The default time is midnight You can modify the backup cycle start time Sun StorageTek Backup Manager uses the backup time you specify as the default time frame for backup reports See also Configuring the Backup Cycle on page 30 Chapter B Reference Pages 69 Admin Tasks Change Password page This page enables you to change the current Backup Administrator password The default password is storage You must enter text in these fields
52. ormerly Legato NetWorker that runs on the NetWorker backup master server The Legato agent is installed on the SBM server and collects data from the NetWorker backup master server The routing agent keeps track of the agents in the backup environment The Sun STK agent collects data from any tape library that has an embedded SNMP agent which supports the L Series Tape Library MIB version 2 0 The ACSLS agent collects data from an ACSLS tape library through the ACSLS API Tape library agents collect configuration status and activity information for each tape library in the Sun StorageTek Backup Manager environment SBM supports two tape library agents Sun StorageTek STK Library Agent and Sun ACSLS Library Agent 71 Tivoli Storage Manager 72 TSM Agent Veritas NetBackup Agent The TSM agent is installed and runs on a Windows server with a network connection to each of the TSM servers it collects data from It connects to a list of TSM servers through the TSM ODBC client and a list of ODBC data sources configured on the Windows server the agent is installed on The NetBackup agent is installed on the SBM server and collects data from the NetBackup master server Sun StorageTek Backup Manager Administration Guide October 2007 Index A ACSLS agent 4 48 50 ACSLS tape library 26 active cells 55 addresses GlassFish server 43 SBM server 25 tape library 50 Admin page default password 26 60 logging in 2
53. ort For more information about the GlassFish server see Chapter 1 page 25 of the following document https glassfish dev java net nonav javaee5 docs SJSASEEIG pdf Removing SBM User Accounts Prerequisite Stop the GlassFish server as described in Step 1 through Step 3 in Changing the GlassFish Server Port on page 43 1 Log in as root to the SBM server 2 Run the userdel command for each SBM user account userdel r sbm userdel r sbmdb userdel r sbmapp Result m The entries are removed from the etc passwd file m The corresponding user home directory is removed 3 Run the groupdel command for each SBM user account groupdel sbm groupdel sbmapp groupdel sbmdb Result m The entries for sbm sbmapp and sbmdb users are removed from the etc passwd file m The entries for sbm sbmapp and sbmdb users are removed from the etc group file 44 Sun StorageTek Backup Manager Administration Guide October 2007 SBM Agent Control Commands TABLE 4 1 SBM Agent Control Commands Task Command Start enable an SBM agent svcadm enable agent_name Stop disable an SBM agent svcadm disable agent_name Find the status of an agent svcs agent_name Find the state of an agent and its log svcs 1 agent_name file location SBM Database PostGres Control Commands TABLE 4 2 SBM Database PostGres Control Commands Task SMF Command Start enable the SBM database svcadm enable po
54. ovide sample scenarios using the Daily Activity Checklist on page 10 There are four examples m Example 1 Reviewing Backup Job Status on page 12 m Example 2 Reviewing Tape Library Status on page 18 m Example 3 Reviewing Tape Library Configuration Details on page 20 m Example 4 Reviewing Tape Library Statistics on page 23 Chapter 2 Daily Operations 11 Example 1 Reviewing Backup Job Status This sample scenario shows the backup job status for Master Server SERVER1 and backup product TSM Launch the SBM application click the Backup tab and then review the status of the backup jobs on Master Server SERVER1 See FIGURE 2 1 You ask the following questions m Did my backups run successfully last night m Were there any backup job failures last night FIGURE 2 1 Lversion Sun StorageTek Backup Manager Backup Job Status for Backup Master Server SERVER1 Jobs Starting from 8 13 07 x 12 00 AM x Backup Job Status Refresh Master Server Ki Backup Product Successful Jobs t Failed Jobs mn Partial Jobs t Total Jobs sburlabsol03 LEG 45 24 0 69 sburlabwin01 LEG 16 454 0 470 sburlabsol02 NBU 23 E 3 32 sburlabwin02 NBU 3 0 0 3 SERVER1 TSM 0 83 S D Failed backup jobs on Master Server SERVER1 You see that there are 40 failed jobs and you want to drill down to see on which clients the backup jobs
55. pplication sbm agents netbackupAgent default 2 If the agent is online stop the process svcadm disable agent_name 40 Sun StorageTek Backup Manager Administration Guide October 2007 3 4 Verify that the agent is down svcs netbackupAgent ps ef grep netbackupAgent Example svcs netbackupAgent STATE STIME FMRI disabled 10 26 36 svc application sbm agents netbackupAgent default ps ef grep netbackupAgent root 18865 18637 0 10 31 13 pts 3 0 00 grep netbackupAgent Go to the directory where the agent is installed Note By default the agents are installed in the opt sbm directory 10 Open the script file for the agent you want to modify opt sbm agents agent name etc agent name Example vi opt sbm agents netbackupAgent etc netbackupAgent Go to this line in the script file DMN_OPTS w S DAEMON_ WD msgdir DAEMON_LOG ini S DAEMON_INI bb bco user SBM_USER group SBM_GRP Remove the options for sbm user and group The line will look like this DMN_OPTS w S DAEMON_WD msgdir DAEMON_LOG ini S DAEMON_INI bb bco Save and close the file Start the agent svcadm enable agent_name Check the agent process to verify that it is running as root ps ef grep netbackupAgent Example ps ef grep netbackupAgent root 19121 18637 0 10 55 46 pts 3 0 00 grep netbackupAgent root 18952 1 O 10 32 58 0 03 opt sbm agents netbackupAgent bin net
56. publish a set of table objects that pass data up the layers of the SBM architecture The agents only need to know where the routing agent is located All messages are forwarded through the routing agent The routing agent keeps track of what agents exist in the SBM environment including the aggregator agent When the aggregator agent requests one or more tables it contacts the routing agent to determine which devices to contact on which ports The data is then routed through the routing agent back to the aggregator agent and passed up to the SBM database for insertion Data Storage The data storage layer consists of the SBM PostgreSQL database and various data collection and management processes running on a single management server The SBM database serves as the central repository for all persistent data contained within SBM The primary functions of the database are to m Function as a database server to the SBM web application storing all data gathered by the SBM agents m Coordinate data object collections from the data collection layer m Ensure data integrity in the SBM database The database stores three sets of tables load tables history tables and report tables It contains m Tables used for data collection m Tables used for SBM configuration administration and security m Tables used by the data presentation layer for reporting m Stored procedures used for data insertion and reporting m Indexes used by the database
57. rageTek Tape Library Using the STK Agent Sun StorageTek Backup Manager Tape Library Details Library StorageTek L40 LLC02204859 Configuration Library Allocation Lib Serial Number LLC02204859 Number of Drives 2 Pass Thru Ports 0 CAP Cells 2 Firmware 2 15 03 Build Date May 20 2005 4 06 12 PM IP Address 10 8 205 101 WW Port Name Drives Drive ID Model Vendor Serial FWRev WWPortName Interface Address Interface Type LTO1 ULTRIUM CER HMO04D7 1619 Differential SCSI LTO1 ULTRIUM CER HM00685 1619 NIA Differential SCSI Because this data is coming from the STK agent information is provided for all the fields Chapter 2 Daily Operations 21 In comparison you review the configuration information for a tape library using the ACSLS agent Click the name of the tape library StorageTek SL8500 LSM00 and then click the Configuration tab to display the Configuration report FIGURE 2 11 FIGURE 2 11 Sun StorageTek Tape Library Using the ACSLS Agent Sun StorageTek Backup Manager Tape Library Details Library StorageTek SL8500 LSM00 Configuration Lib Serial Number LSMOO Number of Drives 16 Pass Thru Ports 0 Firmware IP Address CAP Cells Build Date WW Port Name Library Allocation DriveiD Model Vendor Serial te FWRev wwportName Interface Address Interface Type 0 TIA
58. rt time Changing the Administrator Password The default password is storage You should change the default password the first time you log in 1 Go to Admin gt Change Password 2 Enter the password information The password can consist of a maximum of 26 alphanumeric and special characters Note You must enter text in these fields correctly If the New Password and Confirm New Password fields do not match a message displays when you click the Change button and you must start again 3 Click Change Result A message displays confirming the change Selecting the Start Date and Time for Backup Reports When you are viewing backup job reports you can specify the start date and time for the Jobs report The start date and time you specify will be used for the remainder of the current browser session Note When you first launch the Sun StorageTek Backup Manager application the data in the report table is based on the default start date set by the backup administrator Chapter 3 Administration Tasks 31 1 From the Backup page select the start date for the report from the Date drop down box 2 From the Time drop down box select the time you want the report to start The time defaults to 12 00 a m local to the time zone set on the Sun StorageTek Backup Manager server 3 Click Refresh Sun StorageTek Backup Manager displays the job or error information based on the date and time you selected
59. s where those backup jobs reside and error code distribution m Tape Environment SBM reports specific information collected from Sun StorageTek tape libraries such as online offline status of library components mount and dismount activity and media retrieval and insertion rates SBM is flexible and easy to use both in smaller environments as well as large scale data centers Product Architecture The SBM product is an N tiered distributed scalable architecture There are four layers in the Sun StorageTek Backup Manager architecture m Data Presentation m Data Storage m Data Aggregation m Data Collection FIGURE 1 1 Sun StorageTek Backup Manager Architecture 2 Sun StorageTek Backup Manager Administration Guide October 2007 Sun StorageTek Backup Manager Architecture Data Presentation Layer Application Data Storage Layer Aggregator Data Aggregation eat Routing Agent Data Collection Layer ACSLS Agent STK Agent NetBackup Agent NetWorker Agent TSM Agent e NetBackup Master NetWorker Master Tape Library Backup Server Backup Server TSM Master Backup Server Data Collection The data collection layer contains the SBM agents deployed in your backup environment The agents collect and cache event configuration consumption and performance information from the hardware devices in your storage environment There are two types of agents tape library agents and backup agents Ch
60. s If you experience problems with any of the agents that you cannot resolve contact Sun technical support for assistance Running the Agent as the root User By default Sun StorageTek Backup Manager installs and runs the agents using the SBM user account You can also run the agent as root if necessary Connecting the Agent Using SSH Prerequisite You have already installed the agents as described in the Sun StorageTek Backup Manager Installation Guide 1 Log in as root user to the SBM server 2 Change directory to ssh ca ssh 38 Sun StorageTek Backup Manager Administration Guide October 2007 Note If the ssh directory does not exist run the SSH key generation command to create the directory and accept all default values This will create two files in the ssh directory id_dsa and id_dsa pub The file id_d pub has the shared key in it 5 ssh keygen t dsa Open another session and log in to backup master server as root Change to the directory ssh cd ssh If the directory does not exist create it run mkdir ssh Copy the public key from the SBM server to the backup master server scp p id_dsa pub backup_masterserver_hostname ssh id_dsa pub sbm 6 On the backup master server create the file authorized keys2 cd ssh cat id_dsa pub sbm gt gt authorized_keys2 cat authorized_keys2 From the SBM server check the connectivity ssh backup_server_hostname ssh backup_
61. s Inc poss de les droits de propri t intellectuels relatifs la technologie d crite dans ce document En particulier et sans limitation ces droits de propri t intellectuels peuvent inclure un ou plusieurs des brevets am ricains list s sur le site http www sun com patents un ou les plusieurs brevets suppl mentaires ainsi que les demandes de brevet en attente aux les tats Unis et dans d autres pays Ce document et le produit auquel il se rapporte sont prot g s par un copyright et distribu s sous licences celles ci en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Tout logiciel tiers sa technologie relative aux polices de caract res comprise est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit peuvent d river des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun Java AnswerBook2 docs sun com Sun StorageTek et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux tats Unis et dans d autres pays Toutes les marques SPARC son
62. s backup 57 commands agent control 45 database control 45 comments submitting to Sun xiii communications problems 38 configuration status agent 37 connectivity backup master server 39 contacting technical support xiii conventions typographic xii D daily activity checklist 10 data acquisition agents 26 documentation accessing from Sun xii related xii Down status 36 drive firmware revision 54 55 ID 53 55 model numbers 53 55 serial number 54 status 52 54 vendor name 54 E EMC NetWorker 5 26 errors agent communications 38 codes backup client 59 status agent 37 example scenarios 11 reviewing backup job status 12 reviewing tape library configuration 20 reviewing tape library statistics 23 reviewing tape library status 18 F failed jobs 56 features backup agent 48 tape library 48 file system client 59 firmware drive 54 55 tape library 10 free cells 55 G GlassFish server changing the default port 43 default port 43 install directory 43 password 43 starting 42 stopping 42 uninstall 42 IBM Tivoli Storage Manager 26 74 Sun StorageTek Backup Manager Administration Guide October 2007 In Progress status agent 37 J job ID 58 L Library Allocation pie chart 55 library See tape libraries log files agent 34 45 database 45 login names Admin 25 GlassFish server 43 master server See backup master server model numbers dr
63. server_IP ssh backup_server_fully_qualified_domain_name When prompted to add each host to the known hosts file type y Result This will allow the root user to log in from the SBM server to the backup master server without prompting for a password Connecting the Agent Using RSH to a UNIX Backup Master Server as root 1 2 Open the file rhosts on the backup master server Edit the rhosts file to add an entry for the SBM server sbmserver_hostname root From the SBM server check the connectivity rsh backup_server_hostname set Chapter 4 Troubleshooting 39 Connecting the Agent Using RSH to a Windows Backup Master Server as root 1 Download SFU 3 5 located at http www microsoft com windowsserversystem sfu downloads de fault mspx 2 Set up RSH as described in the following instructions http www microsoft com technet interopmigration unix sfu sf u35rsh mspx 3 Create a root account on the Windows master server to enable RSH as root from the SBM server Follow the steps in the section Installing and Setting Up RSH for Windows of the Sun StorageTek Backup Manager Installation Guide However when you edit the vhosts file as described in step 5 c add an entry for the SBM server using the root user as follows sbmserver_hostname root Running the Agent as root User 1 Check the status of the agent svcs agent name Example svcs netbackupAgent STATE STIME FMRI online 10 31 25 svc a
64. si amp Sun microsystems Sun Storage Tek Backup Manager Administration Guide Version 1 0 Sun Microsystems Inc www sun com Part No 820 2328 10 October 2007 Rev A Submit comments about this document at http www sun com hwdocs feedback Copyright 2007 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to Ea is described in this document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at http www sun com patents and one or more additional patents or pending patent applications in the U S and in other countries This document and the product to which it pertains are distributed under licenses restricting their use copying distribution and decompilation No part of the product or of this document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the produ may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo Java AnswerBook2 docs sun com Sun StorageTek and Solaris are trademarks
65. ster servers managed by Sun StorageTek Backup Manager you can review additional details about the jobs on a specific master server 56 Sun StorageTek Backup Manager Administration Guide October 2007 1 Click the Master Server link 2 Click the appropriate tab to display details about the backup jobs a To review job information for the selected master server click the Jobs tab To review error distribution for the selected master server click the Errors tab 3 To review details of another master server close the window and repeat steps 1 and 2 Backup Job Details page From this page you can review Backup details using the following tabs m Jobs tab takes you to the Backup Job Details Jobs page where you can review a job summary for the master server s backup clients m Errors tab takes you to the Backup Job Details Errors page where you can review the distribution of errors for a specific master server Backup Job Details Jobs page From this page you can review job information for each backup master server and client You can specify the start date for the Backup Jobs and Error information See Selecting the Start Date and Time for Backup Reports on page 31 The following table describes the buttons and fields on the Jobs page Field Indicates Jobs Starting from Select the date and time of the reports you want to display and click Refresh Successful Jobs Jobs reported as successful by
66. stgresql sbm instance Stop disable the SBM database svcadm disable postgresql sbm instance Find the status of the SBM database svcs postgresql sbm instance Find the state the SBM database svcs l postgresql sbm instance and its log file location Chapter 4 Troubleshooting 45 46 Sun StorageTek Backup Manager Administration Guide October 2007 CHAPTER A Agent Quick Facts This appendix provides reference information about Sun StorageTek Backup Manager SBM agents The following information is provided Agent Listening Ports on page 47 Backup Agent Features on page 48 Tape Library Agent Features on page 48 Tape Library Agent Support on page 48 Tape Library Agent Details on page 50 Agent Listening Ports TABLE A 1 lists the SBM agent listing ports TABLE A 1 Agent Listening Ports Agent Name Agent Port Sun NetBackup Agent 17133 Sun Routing Agent 17146 Sun Data Aggregator 17147 Sun Legato Agent 17149 Sun STK Library Agent 17155 Sun TSM Agent 17156 Sun ACSLS Library Agent 17157 47 Backup Agent Features TABLE A 2 lists the features supported by backup agents TABLE A 2 Backup Agent Features Backup Agent Software Jobs Events IBM Tivoli Storage Manager TSM Yes EMC NetWorker formerly Legato NetWorker Yes Veritas NetBackup by Symantec Yes Tape Library Agent Features TABLE A 3 lists the features supported by tape library agents TABLE A 3 Tap
67. t utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux tats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface utilisateur graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox dans la recherche et le era pement du concept des interfaces utilisateur visuelles ou graphiques pour l industrie informatique Sun d tient une license non exclusive de Xerox sur l interface utilisateur graphique Xerox cette licence couvrant galement les licenci s de Sun impl mentant les interfaces utilisateur graphiques OPEN LOOK et se conforment en outre aux licences crites de Sun LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA LIMITE DE LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALIT MARCHANDE L APTITUDE UNE UTILISATION PARTICULI RE OU L ABSENCE DE CONTREFA ON SC BA Adobe PostScript Contents Preface xi Overview 1 Product Overview 1 Product Architecture 2 Data Collection 3 Tape Library Agents 4 Backup Agents 5 Data Aggregation 6 Data Storage 6 Data Presentation 7 Next Steps 7 Daily Operations 9 Daily Activity Checklist
68. tape library drives and the total number of drives in the library There are four possible drive status states e Online all drives in the library are up For example Online 5 5 Degraded one or more drives in the library are down For example Degraded 2 5 means two of the five drives are down e Offline all drives in the library are down For example Offline 5 5 e Unknown the status is not known at this time Provides status of the Cartridge Access Ports CAPs and the total number of CAPs in the library There are four possible CAP states Online all ports in the library are up For example Online 5 5 e Degraded one or more ports in the library are down For example Degraded 2 5 e Offline all ports in the library are down For example Offline 5 5 e Unknown the status is not known at this time Displaying Tape Library Details 1 Click the Library ID link for the tape library you want to learn more about The Tape Library Details page displays The Status tab displays by default 2 Click the appropriate tab to display details about the selected tape library Click this tab Status tab Statistics tab Configuration tab To display this Status for each drive in the selected library Statistics over the course of one week for the selected library Utilization and configuration information for the selected library 3 To review details of another tape library close the windo
69. the date and time of the errors you want to view and click Refresh Error codes reported by the application You can use this information to troubleshoot the types of problems you are experiencing on a given backup master server The Sun StorageTek Backup Manager application standardizes the Job Status numerical values for the following states success failure and partial e 0 Success e 1 Partial e gt 1 Failure general error message Each backup product provides specific error information e Legato e 9100 Failed e 9200 Never Started e NBU and TSM e Sun StorageTek Backup Manager reports the status code and error message exactly as it is supplied by the backup product For more information see the vendor documentation Number of times the error occurs ChapterB Reference Pages 59 Admin Login page This page enables you to provide an administrator password and log in securely to the Admin tab The default password is storage Admin page Once you provide your password and login the Data Acquisition page displays by default Note The Admin pages are password protected You must log in to use these pages The tasks the backup administrator can perform include m Configuring Agents m Configuring the Backup Cycle m Changing the Administrator Password m Refresh report data Admin Tasks Configure Agents page From this page you can configure agent settings There are two types of age
70. ue Log Severity N Y Lowest severity level for error Info messages that will be logged to the message log Maximum Size of Log N Y In Megabytes maximize size for log 12 file Size of Trimmed Log N Y In Megabytes size of log file afterit 8 is trimmed Enable Local Manager N Y Select True to enable False to true Registration disable Local Manager Host N Y Host name or IP address for local 127 0 0 1 manager Local Manager Port N Y Port for local manager 17146 Masquerade As IP Y Y IP address to use on a machine with multiple IP addresses 62 Sun StorageTek Backup Manager Administration Guide e October 2007 TABLE 4 4 ACSLS Agent Field Descriptions Field Optional Advanced Description Default Value Cache Refresh Interval For N Y In minutes how often to refresh the 240 Configuration Data agent s configuration data Cache Refresh Interval For N Y In minutes how often to refresh the 30 Status Data agent s status data Statistics and Events N Y In seconds how often to refresh the 1800 Collection Interval agents statistics and event data Statistics Retention Period N Y In seconds how long a single 21600 statistical reading should be kept by the agent ACSLS Connection N N Indicate whether you want to ACSLS Server configure an ACSLS server ACSLS Server N N Host name or IP address of the ACSLS server ACSAPI Packet Version N Y Version of packet 4 ACSLS Response Timeout N Y In seconds allo
71. uide October 2007 Chart Type Indicates Target Reads There are three types of statistics collected e Retries e Failures e Reads Media Retrieval There are three types of statistics collected Activity e Retries e Failures e Retrieval removal of a tape from any slot Media Insertion There are three types of statistics collected Activity e Retries e Failures e Insertions insertion of a tape from any slot Tape Library Details Configuration page From this page you can review utilization and configuration information for the selected library The Library Allocation pie chart displays the number of active cells or slots and free cells m Active cells contain media such as a tape m Free cells do not contain media and are not being used The key for the Library Allocation chart provides library and drive configuration information The following table describes fields on the Tape Library Details Configuration page Field Indicates Drive ID Drive identification number within the library For example 1 indicates one row per interface Model Drive model number for the library extracted from the vendor code For example HP LTO 2 Vendor Name of the drive vendor For example HP Serial Drive serial number For example HUPFK00C78 F W Rev Drive firmware revision number This is vendor specific and not always available Note This field is not populated for the ACSLS ChapterB Reference P
72. w and repeat steps 1 and 2 52 Sun StorageTek Backup Manager Administration Guide e October 2007 Tape Library Details page From this page you can review status statistics and configuration information for each drive in the selected tape library To review details about a specific tape library click the appropriate tab Click this tab To display this Status tab Status for each drive in the selected library Statistics tab Statistics over the course of one week for the selected library Configuration tab Utilization and configuration information for the selected library Tape Library Details Status page From this page you can review individual drive status for each drive in the selected library The following table describes the buttons and fields on the Tape Library Details Status page Field Indicates Global Status Library Status There are three possible library states e Online tape library is active Offline tape library is not currently active e Unknown the status is not known at this time CAP Status Up Provides status of the Cartridge Access Ports CAPs and the total Drives Total number of CAPs in the library There are four possible CAP states CAPs e Online all ports in the library are up For example Online 5 5 Degraded one or more ports in the library are down For example Degraded 2 5 e Offline all ports in the library are down For example Offline 5 5
73. wable time for the 120 completion of an ACSAPI request SSI Executable Path N Y Fully qualified path for the SSI opt sbm agent executable s acslsAgent bi n ssi SSI Process Timeout N Y In seconds allowable time for the 60 SSI helper process to start Agent Port N Y TCP port the agent listens on 17157 TABLE 4 5 STK Agent Field Descriptions Field Optional Advanced Description Default Value Cache Refresh Interval For N Y In minutes how often to refresh the 240 Configuration Data agent s configuration data Cache Refresh Interval For N Y In minutes how often to refresh the 30 Status Data agent s status data Statistics and Events N Y In seconds how often to refresh the 1800 Collection Interval agents statistics and event data ChapterB Reference Pages 63 TABLE 4 5 STK Agent Field Descriptions Continued Field Optional Advanced Description Default Value Statistics Retention Period N Y In seconds how long a single 21600 statistical reading should be kept by the agent Report CAP statistics N Y Select True to enable False to disable Ignore Out Of Range CAP N Y Select True to enable False to Statistics disable Tape Library Address N N Host name or IP address of the tape library SNMP Port N N SNMP port number of the tape 161 library SNMP Community String N N SNMP community string of the tape public library Agent Port N Y TCP port the agent listens on 17155 TABLE 4 6 Legato NetWorker Agent Fi
74. y Agent 10 8 205 50 17155 d Change own P Configuration Chapter 4 Troubleshooting 35 2 Verify the status of each data acquisition agent An agent status of up indicates the agent is running and no problems currently exist with the agent An agent status of down or unknown indicates the following Agent Status Description Down Agent is not running Unknown Indicates a communication error between the specific device agent and the database a If an agent s status is Down or Unknown open the Agent Event Report to determine the cause of the error The events collected during the last 24 hour period for the selected agent are displayed as shown in the following example Show Events for Sun NetBackup Agent v Agent Events Last 24 hours Agent Event Status Name Time Code Event Description Aug 6 2686 C 10 8 205 46 2007 NethackupAgent cc Connection to host 10 8 A nethackupAgent 12 43 47 3 could not be esablished Bypassing jobs collection for this W s device PM Aug 6 NbuCmd cc 326 Error Executing the bpdbjobs command on 2007 host 10 8 205 46 returned c program is not recognized as netbackupagent 12 43 46 2 an internal or external command Check your configuration PM settings Aug 6 NbuCmd cc 338 The path to the command is probably 2007 incorrect Verify that c program netbackupAgent 4243 46 2 filesweritas foolnetbackup bintadmincrndibpdbjabs is

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