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Sun Ultra 45 and Ultra 25 Workstation Service and Diagnostics

1. e PCI E 2 none Chapter 1 Product Description 1 5 TABLE 1 3 Rear Panel Overview Sun Ultra 45 and Ultra 25 workstations Continued Callout in Rear Panel FIGURE 1 3 Part Description Symbol J PCI E 1 PCI Express x8 lanes long connector slot 3 PCI E 0 K PCI E 0 PCI Express x4 lanes short connector slot 2 PCI E 1 L PCI X 1 100 MHz 64 bit 3 3 V PCI X 1 long green connector slot 1 M PCI X 0 100 MHz 64 bit 3 3 V PCI X 0 long green connector slot 0 N Power connector none Note For details on PCI connectors power consumption and speeds see Functional Description on page C 1 1 9 Supported Sun Monitors The Sun Ultra 45 and Ultra 25 workstations support the monitors listed in TABLE 1 4 The Sun XVR 100 graphics accelerator and the Sun XVR 2500 graphics accelerator can both be configured to support multiple displays TABLE 1 4 Monitors supported by the Sun Ultra 45 and Ultra 25Workstations Number of Monitors Supported Monitor Maximum resolution Sun XVR 100 Sun XVR 2500 17 inch color CRT 1280 x 1024 60 Hz Up to 2 Up to 2 19 inch color LCD 1280 x 1024 60 76 Hz Upto2 Up to 2 21 inch color CRT 1600 x 1200 75 Hz Up to 2 Up to 2 24 inch color LCD 1920 x 1200 60 Hz Up to 2 Up to 2 Sun XVR 100 will not support two monitors at 1920 x 1200 For more information about the graphics accelerators refer to m Sun XVR 100 Graphics Accelerator Installation Guide 816 7560 m
2. NAAN mcm INNANNNANAANAAANAN SN T SSSSSSSSSSSSSNNN Ll NAAN lial AAA C AAAA ey INSSNSSSSSSSSSSSSSSN MANA RAMSAY MAN RASS SSSSSSSSSSSNNN Co AAA Bea sy SS a rem Ea SSSSSSSSSSSSNSNN LL LI AAAA aaa ESSSSSSSSNNI RANA gli Annn il SSSSSSSSSSSNNI RAY RY e gli gli e 7 SSSNNNNNNN SSSSSSSSSSNNN SSSSSSNNNNNNNY RAMANA INSSSSSSSSSSSSSSNSN ALDEA E CPU installed CPU connector empty Co BLUE connector empty BLACK connector empty E FIGURE 3 4 DIMM Configurations for Ultra 45 Dual CPU Workstations Chapter 3 Replacing the Motherboard and Associated Components 3 5 CIAM OpenBoot PROM Memory Message During workstation startup OpenBoot PROM checks for DIMM type and DIMM manufacturer TABLE 3 1 shows some checks and the actions taken by the OpenBoot PROM TABLE 3 1 OpenBoot PROM Memory Checks and Actions Check Message Action Taken by System Wrong DIMM type NOTICE CPUx Banky DIMMs A message is displayed and the are incorrect type workstation powers off DIMMs in a pair have NOTICE CPUx Banky DIMMs Workstation does not use dissimilar different architecture have different DIMMs A message is displayed and the architectures and will not Workstation continues to boot the be used workstation attempts to use the DIMM pair DIMMs in a pair are from NOTI
3. Output Displayed What Is Happening ok post max max User initiates POST from OpenBoot PROM ok prompt Chapter 11 Power On Self Test 11 5 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening reset reason 0000 0000 0000 0001 Fire TLU A OE Error status 0003 0100 0000 0100 OBP 4 21 x 2005 09 28 16 12 Sun Ultra 45 Clearing TLBs Executing Power On Self Test Q0 OpenBoot PROM prepares to run POST O gt Sun Ultra 45 POST 4 21 x 2005 11 05 19 58 dat fw common source firmware re post post build 4 21 0 Ultra Ultra45 integrated firmware re O Copyright 2005 Sun Microsystems Inc reserved SUN PROPRIETARY CONFIDENTIAL Use is subject to license terms All rights O gt Soft Power on RST thru SW O gt OBP gt POST Call with 00 00001000 01014000 O gt Diag level set to MAX O Verbosity level set to MAX O gt MFG scrpt mode set NORM 0 I O port set to TTYA O gt Start Selftest O gt CPUs present in system 0 O Test CPU s O Initialize I2C Controller O Init CPU 0 DMMU O gt DMMU TLB DATA RAM Access O gt DMMU TLB TAGS Access O gt IMMU Registers Access O gt IMMU TLB DATA RAM Access O gt IMMU TLB TAGS Access O Init mmu regs O gt Setup L2 Cache 0 L2 Cache Control 00000000 00f04400 0 Size 00000000 00100000 O gt L2 Cache Tags Test O gt Scrub and Se
4. Probe Order Slot Identifier Device Node 1 PCI4 PCI E 2 pci81f 700000 device 0 2 PCI2 PCI E 0 pci81e 600000 pci80 pci83 device 0 3 PCI3 PCI E 1 pci81e 600000 pci80 pci88 device 0 4 PCI PCI X 1 pci le 600000 pci 0 pci 9 pci 0 2 device 1 5 PCIO PCI X 0 pci le 600000 pci 0 pci 9 pci 0 2 device 2 Unless you reconfigure the default the first graphics accelerator occurring in the probe order is designated the default console display and assigned the aliases screen and dev fb Changing the Console Display You can configure the OpenBoot PROM to designate a different graphics accelerator as the console display Use the show displays utility the nvalias command and the output device parameter to make this change For the following example a Sun XVR 2500 graphics accelerator is installed in physical slot PCI E 2 as the default console display and a Sun XVR 100 graphics accelerator is installed in slot PCI X 0 This example configures the Sun XVR 100 graphics accelerator to be the new console display Obtain the ok prompt See Obtaining the ok Prompt on page 10 2 3 16 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 2 Display the device nodes for the installed graphics accelerators For example ok show displays a pci lf 700000 SUNW XVR 250080 b pci81e 600000 pci80 pci89 pciQ0 2 SUNW XVR 10002 NO SELECTION 3 Select the graphics acce
5. DVD dual drive Network USB Keyboard and mouse Serial ports Audio ports Solaris 10 Predictive Self Healing Complete diagnostics Partial diagnostics driver dependent Partial diagnostics driver dependent Partial diagnostics driver dependent Partial diagnostics driver dependent Partial diagnostics driver dependent Partial diagnostics driver dependent Diagnostics Tools Sorted by Component Continued POST OpenBoot Diagnostics No testing Some tests available See OpenBoot No testing Diagnostics on page 12 6 No testing No testing No testing Used for POST output No testing SunVTS disktest cddvdrwtest cdtest dvdtest nettest netlbtest disktest For USB removable media device usbkbtest sutest audiotest More thorough test results are possible with a loopback connector however these results are not included in this document P 7 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Diagnostics Hierarchy One approach to diagnostics is shown in FIGURE 7 1 and FIGURE 7 2 System crash or performance impact observed Fault notification via remote services Verify fault message appears on console Enter event ID in http sun com msg for instructions No Yes No Check var adm message for fault information Type errors fmadm faulty Yes Enter Event ID in ht
6. No option n number s key Description Displays a sorted list of the top processes that are consuming the most CPU resources List is limited to the height of the terminal window and the total number of processes Output is automatically updated every five seconds Ctrl C aborts Limits output to number of lines Permits sorting list by key parameter Verbose mode How It Can Help Output identifies process ID user ID memory used state CPU consumption and command name Limits amount of data displayed and identifies primary resource consumers Useful keys are cpu default time and size Displays additional parameters The following example shows output for the prstat command prstat n 5 s size PID 100524 100317 100460 100453 100591 Total USERNAME SIZE RSS STATE PRI NICE TIM CPU PROCESS NLWP mm39236 28 21M sleep 48 0 0 00 26 0 3 maker6X exe 1 root 28 69M sleep 59 0 0 00 26 0 7 Xsun 1 mm39236 11M 8760K sleep 59 0 0 00 03 0 0 dtwm 8 mm39236 8664K 4928K sleep 48 0 0 00 00 0 0 dtsession 4 mm39236 7616K 5448K sleep 49 0 0 00 02 0 1 dtterm 1 65 processes 159 lwps load averages 0 03 0 02 0 04 Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 15 9 16 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 10 NVRAM The Sun Ultra 45 and Ultra 25 workstation motherboa
7. Remove the access panel a Slide the lock block towards the front of the system b Press and release the two latches and lift the access panel Disconnect the power cord from the workstation If necessary remove any long PCI cards and pull the fan tray out of the chassis Find your removal or replacement procedure TABLE 2 1 2 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 2 4 Removing the Side Cover and Access Panel 24 Finding Replacement Procedures Identify the component that you need to replace in FIGURE 2 5 and refer to TABLE 2 1 to find the replacement procedure Chapter 2 Preparing to Replace Components 2 7 AW A delete LY 7 FIGURE 2 5 Major Workstation Components 2 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE2 1 Sun Ultra 45 or Ultra 25 Workstation Replaceable Components Item Animated No Component Description Replacement Procedure Procedure 1 DVD dual drive Slot loading DVD dual drive with one Replacing the I O Module Yes and cable combined cable for power and signal With the DVD Dual Drive and Audio USB Board on page 4 6 2 I O module with USB and audio board with speaker Replacing the I O Module Yes two cables mounting bracket audio connectors With the DVD Dual Drive system LEDs Power button One and Audio USB Board on signal cable and one power cable page 4 6 3 Hard d
8. 7 200 rpm or 146 GB Serial Attached SCSI SAS 15 000 rpm supports up to four hard drives All four installed hard drives must be the same type Note Ultra 25 workstation also supports 80 GB SATA 7 200 rpm hard drives DVD dual drive slot loading CD quality audio Sun XVR 100 graphics accelerator one Sun XVR 2500 graphics accelerator up to two Sun Type 7 USB AT 101 layout Sun 3 button longbow USB mouse Two PCI X slots at 100 MHz Two PCI Express slots at x8 speed 8 lanes One PCI Express slot at x4 speed 4 lanes Six universal serial bus USB 2 x connectors four rear panel two front panel Two serial connectors DB 9 Two twisted pair Ethernet TPE 10 100 1000 Mbit RJ 45 One audio line in connector One audio line out connector One headphone connector front panel One microphone connector front panel Note Some Sun Ultra 45 or Ultra 25 workstations are configured without a hard drive or DVD dual drive The Sun Ultra 45 and Ultra 25 workstations also support the following options You should contact your Sun representative to confirm the exact option models that are supported SunPCi III Pro coprocessor card PCI SCSI host bus adapters PCI serial communications adapters PCI network adapters PCI Fibre Channel adapters Sun StorEdge hard drive arrays Sun StorEdge tape drive arrays 1 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 1 2 External System D
9. Ball grid array The process of reading initial software into the computer A set of conductors that connect various functional units within a computer Glossary 1 cache CDE CD ROM CD RW CODEC D DDC2 DDR 1 SDRAM default DIMM DMA DRAM drive rails D TLB DVD dual Glossary 2 A smaller faster accessible set of memory used to speed up operations of CPUS storage and networking components Typically found within the component it serves Common Desktop Environment Compact disc read only memory A CD ROM drive reads data recorded on the CD ROM optical disc Rewritable compact disc 1 Coder decoder A CODEC uses analog to digital conversion and digital to analog conversion in the same chip 2 Compression decompression An algorithm or computer program for reducing byte consumption in large files and programs Display data channel version 2 DDC2 is the I2C interface used to communicate with the monitor This interface is the same for both the HD15 and DVI I connectors Double data rate synchronous dynamic random access memory A preset value that is assumed to be correct unless changed by the user Dual inline memory module A printed circuit card that contains dynamic random access memory chips See Registered DIMM Direct memory access The transfer of data directly into memory without supervision of the processor The data is passed on the bus directly between the memory and anot
10. Using the Predictive Self Healing Commands For complete information about Predictive Self Healing commands refer to the Solaris 10 man pages This section describes some details of the following commands m fmdump m fmadm m fmstat Using the fmdump Command After the message in TABLE 9 1 is displayed you may desire more information about the fault The ndump command can be used to display the contents of any log files associated with the Solaris Fault Manager The fmdump command produces output similar to TABLE 9 1 This example assumes there is only one fault fmdump TIME UUID SUNW MSG ID Nov 02 10 04 15 4911 0ee65618 2218 4997 c0dc b5c410ed8ec2 SUN4 8000 0Y Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 3 9 3 1 1 fmdump V Command You can obtain more detail by using the V option fmdump V u 0ee65618 2218 4997 c0dc b5c410ed8ec2 TIME UUID SUNW MSG ID Nov 02 10 04 15 4911 0ee65618 2218 4997 c0dc b5c410ed8ec2 SUN4 8000 O0Y 100 fault io fire asic FRU hc product id SUNW A70 motherboard 0 rsrc he motherboard 0 hostbridge 0 pciexrc 0 At least three lines of new output are delivered to the user with the V option m The first line is a summary of information you have seen before in the console message but includes the timestamp the UUID and the Message ID m The second line is a declaration of the certainty of the diagnosis In this case
11. 11 27 2005 21 32 20 GMT If the real time clock loses accuracy or the date or time is incorrect after a power cycle replace the battery version Utility The version utility displays the software version of m OpenBoot PROM m OpenBoot Diagnostics m POST For example ok version Release 4 21 x created 2005 11 05 18 29 OBP 4 21 x 2005 11 05 18 29 Sun Ultra 45 or Ultra 25 workstation OBDIAG 4 21 x 2005 11 05 18 31 POST 4 21 x 2005 11 05 19 58 Chapter 12 OpenBoot PROM 12 5 12 3 12 9 1 ol OpenBoot Diagnostics The OpenBoot PROM software has a suite of tests that can help you diagnose problems with the motherboard components and system interfaces to peripherals The OpenBoot Diagnostics tests are generalized and function at a low level The tests help you narrow down a problem to a specific component Starting OpenBoot Diagnostics OpenBoot Diagnostics is started either from the console of the system under test or remotely through an external display device To run OpenBoot Diagnostics remotely see Configuring an External Display Device on page 11 17 An advantage of running OpenBoot Diagnostics through a Tip connection is that long output can be scrolled and saved Obtain the ok prompt See Obtaining the ok Prompt on page 10 2 Set the auto boot property to false Type ok setenv auto boot false Reset the system Type ok reset all The system restarts and the ok promp
12. END ERROR At address 00000000 00000000 there was a test pattern mismatch A string of a5a6a5a5 was observed when a string of a5a5a5a5 was expected The second error message identified where the fault was located O gt ERROR TEST Probe and Setup Memory O gt H W under test CPUO Bank 0 DIMMO Motherboard O Repair Instructions Replace items in order listed by H W under test above O gt MSG Pin 72 failed on CPUO Bank 0 DIMMO Motherboard 0 END ERROR 11 14 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 11 4 2 The DIMM in slot DIMMO was at fault Several other error messages were displayed and a summary was provided O0 ERROR 0 POST top level status has the following failures 0 CPUO Bank 0 DIMMO Motherboard 0 CPUO Bank 1 DIMMO Motherboard 0 END ERROR The DIMM in slot DIMMO should be replaced Because memory works in pairs POST disables both slots DIMMO and DIMM1 POST returns system status and control back to the OpenBoot PROM which then displays messages regarding the results of POST For example Power On Selftest Failed CPU 0 cause CPUO Bank 0 DIMMO Motherboard ERROR CPUO has 2048 4096MB of memory disabled ERROR POST failed Because of the error two DIMM slots have been disabled bank0 so only half of the original memory 2048 4096MBytes is available for use Note
13. From the ok prompt of the system to run POST type ok setenv diag switch false ok setenv auto boot false 11 20 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 11 6 0 2 Solaris OS Level Procedure As superuser in a terminal window of the system to run POST type eeprom diag switch false eeprom auto boot false Chapter 11 Power On Self Test 11 21 11 22 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 12 OpenBoot PROM This chapter discusses troubleshooting the Sun Ultra 45 or Ultra 25 workstation using the OpenBoot PROM firmware Topics covered are Section 12 1 OpenBoot PROM Overview on page 12 1 Section 12 2 OpenBoot PROM Utilities on page 12 2 Section 12 3 OpenBoot Diagnostics on page 12 6 a a a m Section 124 OpenBoot PROM Messages on page 12 11 12 1 OpenBoot PROM Overview OpenBoot PROM is the core software installed on the Sun Ultra 45 and Ultra 25 workstation motherboard This software enables the Sun Ultra 45 and Ultra 25 workstation to load an operating system The operating system can be loaded from an installed hard drive the DVD dual drive the network or from some external boot device Because the OpenBoot PROM software resides within the NVRAM it is called firmware The OpenBoot PROM plays a major role in starting the Sun Ultra 45 or Ultra 25 workstation For details see Power
14. O gt Success Checksum on Memory Validated Allocated memory is scrubbed clean POST is transferred from ROM to RAM memory POST is executed from memory from this point forward Copied data is verified O Test CPU Caches O I Cache RAM Test 0 I Cache Tag RAM 0 I Cache Valid Predict TAGS Test O I Cache Snoop Tag Field O I Cache Branch Predict Array Test CPU internal caches are tested Instruction cache is tested O Branch Prediction Initialization 0 D Cache RAM 0 D Cache Tags 0 D Cache Micro Tags 0 D Cache SnoopTags Test 0 W Cache RAM 0 W Cache Tags 0 W Cache Valid bit Test 0 W Cache Bank valid bit Test 0 W Cache SnoopTAGS Test Data and write caches are tested 0 P Cache RAM 0 P Cache Tags 0 P Cache SnoopTags Test 0 P Cache Status Data Test 0 8k DMMU TLB O Data 0 8k DMMU TLB 1 Data 0 8k DMMU TLB 0 Tags 0 gt 8k DMMU TLB 1 Tags O gt 8k IMMU TLB Data 0 gt 8k IMMU TLB Tags O gt FPU Registers and Data Path O gt FPU Move Registers Prefetch cache is tested Translation look aside buffers TLB are tested for data and instruction buffers Floating point unit FPU is checked O gt FSR Read Write FPU status register is checked Chapter 11 Power On Self Test 11 9 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening O gt FPU Block Register Test O gt FPU Branch Ins
15. about each SPARC SunVTS test m Sun VTS Reference Manual 819 2364 provides the SunVTS man pages The SunVTS documentation is available at http www sun com documentation 13 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 APPENDIX A Power Management This chapter discusses power management Topics include m Section A 1 Power Management Overview on page A 1 m Section A 2 Using Dtpower on page A 2 m Section A 3 Modifying Power Management on page A 3 A 1 Power Management Overview To conserve power and to comply with the Energy Star program mandated by US Environmental Protection Agency the Sun Ultra 45 or Ultra 25 workstation power management features are enabled by default Note The Sun Ultra 25 workstation meets or exceeds Energy Star guidelines in operation only when using the Java Desktop System Java DS windowing system not while running the Common Desktop Environment CDE windowing system If you are currently using CDE you can switch to the Java Desktop System by logging out from a CDE session then logging back in after selecting Java Desktop System The Dtpower application reads and writes the Dtpower configuration to the etc power conf file You can change power management settings in the Dtpower application or you can make changes by editing the power conf file The Dtpower application is easier to use Editing the power conf file allows more
16. system problems with Predictive Self Healing tools OpenBoot PROM OpenBoot Diagnostics or other Solaris commands 9 9 Traditional Solaris Troubleshooting Commands These superuser commands can help you determine if you have issues in your workstation in the network or within another system that you are networking with The following commands are described in this section iostat Command on page 9 7 ortdiag Command on page 9 8 ortconf Command on page 9 9 netstat Command on page 9 11 ping Command on page 9 12 os Command on page 9 13 orstat Command on page 9 15 Most of these commands are located in the usr bin or usr sbin directories 9 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 9 5 1 iostat Command The iostat command iteratively reports terminal drive and tape I O activity as well as CPU utilization 9 5 1 1 Options TABLE 9 2 describes options for the iostat command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE 9 2 Options for iostat Option Description How It Can Help No option Reports status of local I O devices A quick three line output of device status Reports the percentage of time the system has Quick report of CPU status spent in user mode in system mode waiting for I O and idling e Displays device error summary statistics The Provides a short table with accumula
17. 11 2 1 11 2 2 Diagnostic Levels You can set the following diagnostic levels with POST post min normal post min min post min max post max normal post max min post max max TABLE 11 3 summarizes the tests performed at min and max diagnostic levels TABLE 11 3 Tests Performed at min and max Diagnostic Levels min Level max Level nitializes critical CPU resources Same as min level but with extended memory e CPU tests tests I2C devices read CPU memory CPU DIMMs interconnect checks nternal cache tests CPU memory scrub O bridge chip tests Output Verbosity TABLE 11 4 describes the output seen when output verbosity is set to min normal and max TABLE 11 4 Output Seen at min normal and max Output Verbosity min Verbosity normal Verbosity max Verbosity Only the following text is displayed POST banner is Each step of POST is Executing Power On Self Test displayed identified Major test groups are indicated Samples of POST output at different diagnostic levels and output verbosities are provided in POST Output on page 11 4 Chapter 11 Power On Self Test 11 3 11 3 LL oe POST Output The contents of the POST output depends on the values of the diagnostic level and output verbosity For the examples in this section the Sun Ultra 45 or Ultra 25 workstation was configured with a single CPU and two 1 GByte DIMMs in slots 0 and 1 Note The 0 that precedes the output
18. A system reboot does not take to the workstation to a standby power state m Shutdown and power on Powering off the workstation shuts down any running applications and the operating system and takes the workstation to a standby power off state To restart the workstation you must manually press the Power button which initiates the boot process 10 12 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 1 1 Power On Self Test This chapter describes the Sun Ultra 45 and Ultra 25 workstation power on self test POST Topics covered are Section 11 1 POST Overview on page 11 1 Section 11 2 post Command on page 11 2 Section 11 3 POST Output on page 11 4 Section 11 4 Analyzing POST Messages on page 11 14 Section 11 5 Setting Up for POST on page 11 16 Section 11 6 Disabling Diagnostics and Auto Boot on page 11 20 11 1 POST Overview Power on self test POST performs tests on workstation core components such as CPU and memory POST checks low level interaction between the CPU caches memory JBus and the I O bridge chip Typing the post command from the ok prompt initiates tests that check the CPU I O bridge chip and memory modules The output of the post command is directed to the serial port of the system under test An external display device and a Tip connection are required to view this output Tip connections are described in Configuring an External
19. C 2 system 7 1 TPE C 5 low power mode configuring A 3 exiting A 3 M MAC 9 11 MCU C 7 memory bank numbering 3 6 controller C 7 DDR 1 1 DRAM C 7 ECC 1 1 2 9 identifying 3 4 messages 3 6 replacing 3 3 SDRAM 1 1 C 4 testing SunVTS 13 1 messages DIMMs 3 6 memory 3 6 OpenBoot PROM 12 11 POST info 11 16 warning 11 15 POST error 11 14 microphone jack 1 4 monitor diagnostics 8 2 monitors supported 1 6 motherboard block diagram C 5 identifying 3 20 installing 3 23 Index 3 latch 3 22 layout diagram C 1 LEDs C 2 removing 3 20 replaceable component 2 9 replacement procedures 3 1 replacing 3 20 N netstat command examples 9 12 options 9 11 overview 9 11 network testing SunVTS 13 1 network testing OpenBoot PROM 12 3 node device 12 7 device tree message 12 11 diagnostic ping command 9 12 null modem cable connections 11 18 NVRAM installing 3 12 overview 10 1 removing 3 11 replacing 3 11 resetting permanently 10 12 temporarily 10 10 testing SunVTS 13 1 O obdiag command 12 6 configuring 12 8 menu 12 7 tests 12 8 ok prompt 10 2 OpenBoot Diagnostics configuring 12 8 menu 12 7 overview 12 6 purpose 7 2 starting 12 6 tests initiating 12 9 output 12 9 usage 12 8 OpenBoot emergency procedures 10 9 OpenBoot PROM messages 3 6 12 11 overview 12 1 utilities 12 2 banner 12 4 date 12 5 prob
20. Enforcement Policy 10 7 Stop N Equivalent Configuration Parameters 10 11 POST Diagnostic Levels 11 2 POST Output Verbosity 11 2 Tests Performed at min and max Diagnostic Levels 11 3 Output Seen at min normal and max Output Verbosity 11 3 post min normal Output Comparison 11 4 post max max Output Comparison 11 5 Serial Terminal Communication Parameters 11 18 OpenBoot Diagnostics Test Usage 12 8 OpenBoot PROM Messages and Their Meaning 12 11 Dtpower Power Management Modes A 2 Exterior Dimensions B 1 Electrical Specifications B 3 Power Supply Specifications B 3 Declared Noise Emissions ISO 9296 B 3 Environmental Requirements B 4 Shock and Vibration Values B 4 Twisted Pair Ethernet LED Status C 5 xiv Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Preface Use the Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual to replace Sun Ultra 45 or Ultra 25 workstation components and diagnose workstation problems This document is written for technicians service personnel and system administrators who service and repair computer systems To safely and successfully perform diagnostics on the Sun Ultra 45 and Ultra 25 workstations you should be able to m Understand the Solaris Operating System and the command line interface m Obtain superuser privileges for the workstation being serviced m Understand typical hardware troubleshooting tasks If you are not
21. Hard Drive Backplane 6 Inspect the power supply fasteners to verify that m The power supply push bar is seated m The power supply captive screw is tight 7 Inspect the power supply cabling to verify that 5 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 8 9 10 m The three power supply cables are firmly connected to the motherboard at P1 P2 and P5 J45 m The hard drive backplane power cable is firmly connected at JA m The hard drive backplane signal cable is securely connected at both ends and is routed over the other cables Install the fan tray If you removed any PCI cards re install them See Section 3 5 5 Installing a PCI Card on page 3 18 Reasemble the workstation Power on the system and verify the power supply installation Refer to Reassembling the Workstation on page 6 1 Note Boot the system with the r option so that the Solaris Operating System can reconfigure itself for the new component See Finishing Component Replacement on page 6 1 Chapter 5 Replacing Chassis Components 5 9 5 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 6 Finishing Component Replacement This chapter describes how to finish the replacement of internal workstation replaceable components close the system and prepare it for operation Topics covered in this chapter are m Section 6 1 Reassembling t
22. Note The Stop A and Stop N key sequences are sometimes referred to as OpenBoot Emergency Procedures Stop A Key Sequence Caution Using the Stop A key sequence while the Solaris OS is running causes a system halt The system state is lost file systems are not synchronized and data might be lost or corrupted Use the Stop A key sequence to abort an OpenBoot process To issue the Stop A key sequence for the Sun Ultra 45 or Ultra 25 workstation press both the Stop and A keys Stop A immediately after powering on the workstation Hold both keys down until the workstation beeps Note Using Stop A does not enable the workstation to perform a core dump The information from a core dump could be useful if the Solaris Operating System has crashed Stop N Equivalent Key Sequence Procedure For older Sun systems issuing the Stop N key sequence upon startup resets workstation configuration variables The Sun Ultra 45 and Ultra 25 workstations use a Sun Type 7 USB keyboard It is not possible to issue a Stop N key sequence with a USB keyboard By the time the USB keyboard driver is loaded the interval to use the Stop N key sequence has expired Instead use the following procedure to reset your workstation configuration variables This procedure puts the Sun Ultra 45 or Ultra 25 workstation into a Safe NVRAM mode Resetting the NVRAM Temporarily Power on the workstation and wait until the front panel Power button LED begin
23. O Init Mem Controller Sequence 0 Clear TLU loopback for PCI E IIIi Version 3 4 O gt Test Memory 0 Select Bank Config 0 Probe and Setup Memory O gt INFO 2048MB Bank 0 Dimm Type X4 O gt INFO No memory detected in Bank 1 O gt INFO No memory detected in Bank 2 O gt INFO No memory detected in Bank 3 0 O gt Test Memory 0 Select Bank Config 0 Probe and Setup mory O gt INFO 2048MB Bank 0 Dimm Type X4 O gt INFO No memory detected in Bank 1 O gt INFO No memory detected in Bank 2 O gt INFO No memory detected in Bank 3 0 O gt Data Bitwalk on Master 0 Test Bank O0 O Address Bitwalk on Master O gt Addr walk mem test on CPU 0 Bank 0 00000000 00000000 to 00000000 80000000 Repeated initialization continues Memory is probed CPU data pins are tested Where found memory is tested CPU address pins are tested O gt Set Mailbox O gt Final mcl is 1000000a 1e581c61 11 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual Mailbox region is set in memory Memory control register is set May 2006 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening 0 Setup Final DMMU Entries Memory is allocated for POST 0 Post Image Region Scrub O gt Run POST from Memory O Verifying checksum on copied image O gt The Memory s CHECKSUM value is f482 O gt The Memory s Content Size value is 8c57a
24. Self Healing predictive self healing tools is often your first and best tool for diagnostics Use TABLE 7 2 to determine which diagnostic program to use to troubleshoot a component Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 7 2 Diagnostics Tools Sorted by Component Solaris 10 Predictive Component Self Healing POST OpenBoot Diagnostics SunVTS Diagnoses events and Tests workstation core Diagnoses system Exercises and stresses prescribes corrective components such as motherboard and workstation actions CPU and memory component interfaces components CPU Complete diagnostics Performs cache No testing cputest MMU CPU and FPU iutest tests fputest lldcachetest Memory Complete diagnostics Max diag level No testing pmemtest performs tests vmemtest including block memory and quick memory tests I Obridge Partial diagnostics Performs several tests No testing No testing chip driver dependent including register tests Flash N A Verification of POST Yes See OpenBoot seepromtest PROM portion checksum Diagnostics on k T page 12 6 Graphics Partial diagnostics Built in self test XVR 100 pfbtest accelerator driver dependent BIST only XVR 2500 graphics test PCI card Partial diagnostics Built in self test Tests available if card See SunVTS Reference driver dependent BIST only has IEEE 1275 self test Manual Chapter 7 Diagnostics Overview 7 3 TABLE 7 2 Component Hard drive
25. Siy eoe 11 10 az BRIDGE S PCI E X8 Pci E x16 SMIE e 9 RAM amp g meis GFX SLOT4 HF gly ajy PCI X x z amp ee egy PO ONR R stotso1 9 GB GB eee VCORE VID SOFT JUMPER pasen SAS SATA cones jor FRONT TE USB 2 0 use PORT x1 PANEL SAS SATA SAS SATA ATA 133 FRONT n te a SAS BP a 49540 BRIDGE B20 use PORT X1 4 PORT SATA REAR PCI BUS SATA NOT USED is Soren E __ Ee C22 FIGURE C 3 Sun Ultra 45 Motherboard Block Diagram CPU Description The UltraSPARC IIli processor is a high performance highly integrated superscalar processor It is capable of sustained execution of four instructions per cycle even with conditional branches and cache misses Instructions are issued in program order to multiple functional units and executed in parallel Instructions from two basic blocks are issued in the same group to further increase the number of instructions executed per cycle The UltraSPARC Ili CPU supports full implementation of the 64 bit SPARC V9 architecture a 64 bit virtual address space and a 43 bit physical address space The core instruction set includes graphics instructions that provide the most common C 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 C 2 3 operations used for two dimensional image processing two and three dimensional graphics image compression algorithms and parallel operations on pixel data with 8 and 16 bit componen
26. System can reconfigure itself for the new component See Finishing Component Replacement on page 6 1 Chapter 3 Replacing the Motherboard and Associated Components 3 19 3 6 3 6 1 Replacing the Motherboard This section describes removal and installation of the motherboard Caution This procedure is intended for Sun authorized service providers only Removing the Motherboard The motherboard CPU and NVRAM are a single replaceable unit Power off the system and attach an antistatic wrist strap Disconnect all external cables open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 If necessary remove the PCI cards and DIMMs FIGURE 3 11 Refer to m Removing the DIMMs on page 3 7 m Removing a PCI Card on page 3 14 Set these components onto an antistatic mat FIGURE 3 11 Remove the fan tray Optional If you want to use the same Ethernet address and system ID for the new motherboard remove the NVRAM and place it on an antistatic mat Refer to Removing the NVRAM on page 3 11 Note If you have software that is licensed to the HostID or Ethernet address you should install the old NVRAM on the new motherboard Remove all cables from the cable clips FIGURE 3 11 3 20 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 3 11 Removing Components from the Motherboard Chap
27. The prtdiag command is located in the usr platform platform name sbin directory Note The prtdiag command might indicate a slot number different than that identified elsewhere in this document This is normal 9 5 2 1 Options TABLE 9 3 describes options for the prtdiag command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE 9 3 Options for prtdiag Option Description How It Can Help No option Lists system components Identifies CPU timing and PCI cards installed y Verbose mode Displays the Provides the same information as no option Additionally time of the most recent AC lists fan status temperatures ASIC and PROM revisions power failure the most recent hardware fatal error information and if applicable environmental status 9 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 The following example shows output for the prtdiag command in verbose mode usr platform sun4u sbin prtdiag v System Configuration Sun Microsystems sun4u Sun Ultra 45 or Ultra 25 workstation System clock frequency 160 MHZ Memory size 1GB Location Sensor Status Speed F2 CPU okay 3183rpm F1 Intake okay 2280rpm FO Outtake okay 2280rpm Temperature sensors Location Sensor Temperature Lo LoWarn HiWarn Hi Status MB 0 Die 68C 10C oc 95C 100C okay MB Ambient SE 10C 0c 70C 75C okay MB Ambient 30C SLC 0C 60C 70C okay Path Device S
28. Tip Twisted pair Ethernet Time of day A timekeeping integrated circuit Ultra direct memory access A DMA mode within an IDE controller The high performance central processing unit used in the Sun workstations The CPU uses SPARC V9 64 bit reduced instruction set computer RISC architecture Universal Serial Bus USB 1 1 can transfer data up to 12 Mbps USB 2 0 can transfer data up to 480 Mbps Unshielded twisted pair Glossary 7 V VCC Voltage at the common collector positive electrical connection Glossary 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Index A antistatic mat and wrist strap 2 3 audio responses 8 2 SunVTS 13 1 audio USB board cables 4 7 4 9 installing 4 8 removing 4 6 replacing 4 6 B backplane fan tray installing 5 3 backplane fan tray removing 5 3 banner utility 12 4 battery installing 3 11 removing 3 10 replacing 3 9 BREAK alternate key sequence C 8 signal C 8 buses PC C 6 PCI C 6 XBus C 6 C cables audio USB board reconnecting 4 9 audio USB board disconnecting 4 7 4 9 crossover diagram 11 18 DVD dual drive disconnecting 4 7 4 9 hard drive backplane installing 4 6 hard drive backplane replacing 4 4 motherboard reconnecting 3 24 Tip diagram 11 18 cautions definitions 2 2 ESD 2 2 Stop A key sequence 10 10 clocks motherboard block diagram C 6 motherboard diagram C 2 real time TOD
29. and four DIMMs the workstation operates most efficiently with two DIMMs per CPU DIMM connectors are color coded blue and black You must install DIMMs in pairs in the same color connectors Caution Use proper ESD grounding techniques when handling components Wear an antistatic wrist strap and use an antistatic mat Store ESD sensitive components in antistatic bags before placing them on any surface Caution Do not remove any DIMM from its antistatic package until you are ready to install it 1 Power off the system attach an antistatic wrist strap open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Remove the new DIMM from its antistatic container Caution Handle DIMMs only by the edges Do not touch DIMM components or metal parts Always wear an antistatic wrist strap when handling DIMMs 3 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Review the recommended DIMM installation and configurations before installing the DIMM See Replacing the DIMMs on page 3 3 Caution If you replace a single DIMM the replacement DIMM must be identical to the DIMM that you removed Align the DIMM notch to the DIMM connector key FIGURE 3 5 Using both thumbs press the DIMM straight down into the DIMM connector slot until both ejector levers close FIGURE 3 5 The DIMM is seated when you hear a click a
30. cable clips are secured DIMMs are properly installed NVRAM is tight in the socket PCI cards are properly seated and secured 12 Reassemble the workstation power on the system and verify the motherboard installation Refer to Finishing Component Replacement on page 6 1 3 26 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 3 15 Installing the Motherboard and Related Components Chapter 3 Replacing the Motherboard and Associated Components 3 27 3 28 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 4 Replacing Storage Devices This chapter describes the removal and installation procedures for Sun Ultra 45 or Ultra 25 workstation storage devices The procedures described in this chapter are written for workstation service providers and system administrators This chapter contains the following topics m Section 4 1 Replacing a Hard Drive on page 4 2 m Section 4 2 Replacing the Hard Drive Backplane and Cables on page 4 4 m Section 4 3 Replacing the I O Module With the DVD Dual Drive and Audio USB Board on page 4 6 Caution To prevent equipment damage review the safety information in Preparing to Replace Components on page 2 1 before you perform any replacement procedure Additional cautions warnings and instructions are provided in the Sun Ultra 45 and Ultra 25 Workstations Safety and Compliance Guide 819 2785 The
31. comfortable performing any of the procedures described in this document contact your Sun service representative How This Document Is Organized Chapter 1 provides a product description of the Sun Ultra 45 and Ultra 25 workstations Chapter 2 provides preliminary steps necessary to prepare for component replacement Chapter 3 provides replacement procedures for components found on the motherboard Chapter 4 provides replacement procedures for data storage components Chapter 5 provides replacement procedures for chassis components XV Chapter 6 provides procedures to finish component replacement Chapter 7 provides an overview of diagnostics tools and procedures Chapter 8 provides basic troubleshooting tasks commands and system responses Chapter 9 provides details on Solaris predictive self healing diagnostics tools as well as other Solaris diagnostics tools Chapter 10 provides information about NVRAM and changing NVRAM settings Chapter 11 provides diagnostics information related to power on self test POST Chapter 11 describes OpenBoot Diagnostics for the Sun Ultra 45 and Ultra 25 workstations Chapter 12 describes the OpenBoot PROM and related tools Chapter 13 provides basic SunVTS software information and references to SunVTS documentation Appendix A describes how to manage power saving modes of the Sun Ultra 45 or Ultra 25 workstations Appendix B lists the specifications of the Sun Ultra 45 and U
32. document is available from http www sun com documentation Caution When servicing or removing workstation components attach an antistatic strap to your wrist and then to a metal area on the chassis Then disconnect the power cord from the workstation and the wall receptacle Following this caution equalizes all electrical potentials with the workstation 4 1 4 1 4 1 1 r i gt Replacing a Hard Drive The workstation supports up to four hard drives either serial ATA SATA or serial attached SCSI SAS The hard drives slide into the hard drive bay and use standard Sun hard drive mounting brackets Note Sun does not support mixed SAS and SATA hard drives All four installed hard drives must be the same type Caution The Sun SATA and SAS hard drive brackets are gray To prevent damage to the connectors do not insert any other color of hard drive into Sun Ultra 45 or Ultra 25 workstations The hard drives are labeled HDDO through HDD3 The default boot drive is HDDO FIGURE 4 1 TABLE 4 1 lists the hard drive specifications TABLE 4 1 Hard Drive Specifications Hard Drive Specification SATA 100 250GB 7 200 rpm 3 5 inch gray bracket 80GB 7 200 rpm 3 5 inch gray bracket for Ultra 25 workstation SAS 146GB 15 000 rpm 3 5 inch gray bracket Removing a Hard Drive Power off the system and attach an antistatic wrist strap Open and position the chassis and
33. external loopback ACHINE Sun Ultra 45 SERIAL 68050714 DATE 12 07 2005 23 08 47 GMT CONTROLS diag level max test args loopback Error ebus 1f 464000 serial 2 0 selftest failed return code 1 Selftest at ebus 1f 464000 serial 2 0 errors 1 failed Pass 1 of 1 Errors 1 of 1 Tests Failed 1 Elapsed Time 0 0 0 19 Hit any key to return to the main menu The following test is a sample of a serial port test obdiag test 4 Hit the spacebar to interrupt testing Testing eb sQLf 46040007 58r1aTQ2 0 ux rte ea aed oe eere Re DE Ere e Vg tuya ee passed Pass l of 1 Errors 0 of 0 Tests Failed 0 Elapsed Time 0 0 0 18 Hit any key to return to the main menu serial port test 12 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 12 4 OpenBoot PROM Messages TABLE 12 2 lists some common fault messages or portions of fault messages displayed by the OpenBoot PROM their meanings and actions that you can take to resolve the message condition TABLE 12 2 OpenBoot PROM Messages and Their Meaning Message Meaning Action The date is displayed as 01 01 2000 00 00 00 GMT Can t open boot device Can t run OBDIAG from the device tree node or with the active instance NOTICE CPUx Banky DIMMs are from different vendors NOTICE CPUx Banky DIMMs have different architectures and will not be used Searching
34. for self test methods Rejecting alloc mem Starting XVR 2500 self test Timeout waiting for ARP RARP packet The battery has drained The device specified for boot is unavailable Attempt to run OpenBoot Diagnostics from a selected device node Each DIMM in a pair is from a different manufacturer Each DIMM in a pair has a different architecture The DIMMs are not used OpenBoot Diagnostics failed to start Some devices might be tied to other processes Sun XVR 2500 PROM error Network connection problem Chapter 12 OpenBoot PROM Replace the battery See Replacing the Battery on page 3 9 For hard drive check internal connections Drive might be corrupted For DVD dual drive check that disc is bootable Check internal connections For network check network connections Check boot server Type Ok unselect dev Install DIMMs in identical pairs See Replacing the DIMMs on page 3 3 Install DIMMs in identical pairs See Replacing the DIMMs on page 3 3 Type Ok unselect dev Type ok show devs Check network connection 12 11 12 12 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 13 SunVTS This chapter describes using the SunVTS software to troubleshoot problems with the Sun Ultra 45 or Ultra 25 workstation Topics include m Section 13 1 SunVTS Overview on page 13 1 m Section 13 2 Installing SunVTS
35. is not available then use a crossover cable as illustrated in FIGURE 11 1 11 5 3 2 Configuring a Second System Instead of a serial terminal you can use a second system running a Tip connection through a terminal window The second system must have a serial port capable of RS 232 communications Use a crossover cable null modem cable with the Tip connection FIGURE 11 1 shows the wiring for a crossover cable If your system does not have a DB 9 F connector at the serial port adapters are available from most computer supply stores or from your Sun Microsystems sales representative The following URL provides part numbers for adapters and other Sun cables You must be a registered SunSolve user to access this URL http sunsolve sun com handbook_pub Devices Cables cables_ext_d ata html 11 18 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 11 5 3 3 11 5 3 4 DB 9F DB 9F or other AS 60 RD 20 TD PT DTR 40 O GND cae To TTYA To other serial port FIGURE 11 1 Crossover Cable Wiring Diagram Making a Tip Connection Making a Tip connection requires configuring the serial port of the second system and using the tip command The following procedure configures for serial port 1 or OIOI TTY A As superuser of the second system edit the etc remote file Replace the hardwire property with the following hardwire N dv 2 d
36. keyboard m Replace the keyboard 8 3 Display Diagnostics Error messages displayed on the monitor are generated from the Solaris OS or the OpenBoot PROM See the following sections m See Predictive Self Healing Overview on page 9 1 m See OpenBoot PROM Messages on page 12 11 If you experience any other monitor problems see the documentation for the graphics accelerator that is installed in your system For example Sun XVR 2500 Graphics Accelerator Installation and User s Guide 817 7517 The graphics accelerator documentation is available at this web site http www sun com documentation 8 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics This chapter provides information about the following topics m Section 9 1 Predictive Self Healing Overview on page 9 1 m Section 92 Predictive Self Healing Tools on page 9 2 m Section 9 3 Using the Predictive Self Healing Commands on page 9 3 m Section 9 4 Determining Which Diagnostics Tools to Use on page 9 6 m Section 9 5 Traditional Solaris Troubleshooting Commands on page 9 6 9 1 Predictive Self Healing Overview Always access the following web site first to interpret faults and obtain information on a fault http www sun com msg The web site directs you to provide the message ID that your system displayed The web site then
37. on page 13 1 m Section 13 3 SunVTS Documentation on page 13 2 13 1 SunVTS Overview The Sun validation test suite software SunVTS is a comprehensive software diagnostic package that tests and validates hardware by verifying the connectivity and functionality of most hardware components SunVTS is a system exerciser that you can use to check for intermittent or long term failures SunVTS software executes multiple diagnostic tests from a GUI that provides test configuration and status monitoring The SunVTS interface can run on one workstation to display a SunVTS test session of another workstation on the network 13 2 Installing SunVTS The SunVTS software is preinstalled on your Sun Ultra 45 or Ultra 25 workstation hard drive Use only SunVTS 6 1 or subsequent compatible versions You can find the latest revisions of SunVTS software on the web at http www sun com oem products vts The web site can also provide you with installation instructions 13 1 13 3 SunVTS Documentation Detailed SunVTS information can be found in the following documents m SunVTS 6 1 User s Guide 819 2361 describes how to install configure and run the SunVTS diagnostic software m SunVTS Quick Reference Card 819 2365 provides an overview of how to use the SunVTS GUI m SunVTS 6 1 Release Notes 819 2363 provides updates to the SunVTS documents m SunVTS Test Reference Manual for SPARC Platforms 819 2362 provides details
38. procedures 11 16 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 11 5 1 1 OpenBoot PROM Level Procedure From the ok prompt of the system to run POST type ok setenv ttya mode 9600 8 n 1 11 5 1 2 Solaris OS Level Procedure As superuser in a terminal window of the system to run POST type eeprom ttya mode 9600 8 n 1 1152 Obtaining the ok Prompt 1 Save all work in progress and close any open applications 2 As superuser in a terminal window of the system to run POST type init 0 11 5 3 Configuring an External Display Device POST directs its output to serial port 1 TTYA of the system being tested You can view this output by connecting a serial terminal or a second system running a Tip connection through a terminal window 11 5 3 1 Configuring a Serial Terminal You can view POST output through any VT 100 RS 232 compatible serial terminal The terminal connects to the Sun Ultra 45 or Ultra 25 workstation at the TTYA port OIOI TTY A Chapter 11 Power On Self Test 11 17 The serial ports are DB 9 F connectors Use a straight through cable and connect to the serial terminal s DCE port Configure the serial terminal to the communication parameters listed in TABLE 11 7 TABLE 11 7 Serial Terminal Communication Parameters Parameter Value Baud 9600 Data bits 8 Parity None Stop bits 1 Handshaking None Duplex Full If a DCE port
39. remove the access panel Refer To Powering Off the Workstation on page 2 4 Press the hard drive release button to release the hard drive handle FIGURE 4 1 Grasp the hard drive handle and pull the hard drive out of the hard drive bay Set the hard drive aside on an antistatic mat 4 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 HDDO FIGURE 4 1 Removing the Hard Drive 4 1 2 Installing a Hard Drive an antistatic wrist strap and use an antistatic mat Store ESD sensitive components in A Caution Use proper ESD grounding technique when handling components Wear antistatic bags before placing them on any surface 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 Chapter 4 Replacing Storage Devices 4 3 Note The default boot device is installed in HDDO drive 0 Be sure to install the boot disk in HDDO unless you have changed the boot device parameters Remove the new hard drive from its packaging Caution The Sun SATA and SAS hard drive brackets are color coded gray To prevent damage to the connectors do not insert any other color of hard drive into Sun Ultra 45 or Ultra 25 workstations Install the hard drive FIGURE 4 1 Slide the hard drive into the hard drive bay Close the latch on the hard drive until it clicks and is secu
40. supply out of the back of the chassis Chapter 5 Replacing Chassis Components 5 5 7 Guide the power cables out of the chassis as you push the power supply out the back of the chassis Set the power supply aside on an antistatic mat Proceed to Installing the Power Supply on page 5 6 Du A Installing the Power Supply 1 Remove the new power supply from its package 2 Align the power supply IEC 320 connector so that the power cord socket is nearest the left rear of the chassis when viewed from the back FIGURE 5 4 5 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 5 4 Installing the Power Supply 3 Guide the cables and push the power supply into the chassis opening until the back of the power supply aligns with the back of the chassis 4 Tighten the captive screw that secures the power supply to the chassis FIGURE 5 4 5 Connect the following cables FIGURE 5 5 P1 power cable on the motherboard at J28 P2 power cable on the motherboard J22 P3 hard drive backplane power cable on the hard drive backplane J2 P5 power supply signal cable on the motherboard J45 Chapter 5 Replacing Chassis Components 5 7 m Hard drive signal cable to J4 on the hard drive backplane This cable also serves as a cable clip over other cables DVD dual drive Power supply Hard drive backplane FIGURE 5 5 Power Supply Cable Connections at Motherboard and
41. text is the CPU identifier and indicates that the output is from POST The 1 indicates CPU 1 If you do not see these characters the output is from the OpenBoot PROM post min normal The following is the output of POST with min diagnostic level and normal output verbosity The duration of POST was 90 seconds The left column of the table is the output The right column describes what is happening If the POST output from your system does not match the output in the left column use the information in the right column to help diagnose the problem TABLE 11 5 post min normal Output Comparison Output Displayed What Is Happening ok post min normal User initiates POST from the OpenBoot PROM ok prompt reset reason 0000 0000 0000 0001 OpenBoot PROM prepares to run Fire TLU A OE Error status 0003 0100 0000 0100 POST Q 4 OBP 4 21 x 2005 09 28 16 12 Sun Ultra 45 or Ultra 25 workstation Clearing TLBs Executing Power On Self Test Q0 O gt Sun Ultra 45 POST 4 21 x 2005 10 13 16 57 POST build version and date is displayed dat fw common source firmware re post post build POST build path is displayed 4 21 x Ultra Ultra45 integrated firmware re 11 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 11 5 post min normal Output Comparison Continued Output Displayed What Is Happening O Copyright 2005 Sun Microsystems Inc
42. the audio USB board cabling to verify that m The I O cable clip is closed and locked m The USB cable is secured in the cable clip on the hard drive bay 9 Reassemble the workstation Power on the system and verify the audio USB board installation Refer to Reassembling the Workstation on page 6 1 Chapter 4 Replacing Storage Devices 4 9 Note Boot the system with the r option so that the Solaris Operating System can reconfigure itself for the new component Refer to Finishing Component Replacement on page 6 1 4 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 5 Replacing Chassis Components This chapter describes the removal and installation procedures for the Sun Ultra 45 or Ultra 25 workstation chassis components This chapter contains the following topics m Section 5 1 Replacing the Fan Tray and Fan Tray Backplane on page 5 1 m Section 52 Replacing the Power Supply on page 5 4 Caution To prevent equipment damage review the safety requirements safety symbols and safety precautions in Preparing to Replace Components on page 2 1 before you perform any replacement procedure Additional cautions warnings and instructions are provided in the Sun Ultra 45 and Ultra 25 Workstations Safety and Compliance Guide 819 2785 The document is available from http www sun com documentation Caution When servicing workstation components attach an anti
43. the motherboard tray Caution Ensure that the hooks are located in the holes Improper alignment can damage the motherboard 6 Turn the motherboard latch 90 degrees clockwise to secure the motherboard Ensure that the motherboard connector panel aligns with the chassis rear panel 7 Connect the cables to the corresponding motherboard connectors FIGURE 3 14 I O module signal and power cable at connector J3 I O module USB cable at connector J36 DVD dual drive connector at J11 Fan tray backplane cable at connector J20 Power supply cables at connectors J22 J28 and J45 P1 P2 and P5 Hard drive signal cable connector J42 3 24 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 DVD dual drive Power supply Hard drive backplane FIGURE 3 14 Reconnecting Cables to the Motherboard 8 Secure the cables into the cable clips FIGURE 3 14 9 If necessary install the old NVRAM onto the new motherboard FIGURE 3 15 Refer to Replacing the NVRAM on page 3 11 Note If you have software that is licensed to the HostID or Ethernet address you should install the old NVRAM on the new motherboard Chapter 3 Replacing the Motherboard and Associated Components 3 25 10 Install the PCI cards and the DIMMs Refer to m Installing a PCI Card on page 3 18 m Replacing the DIMMs on page 3 3 11 Inspect the motherboard to verify that Cable connections are tight and
44. then to a metal area on the chassis Then disconnect the power cord from the workstation and the wall receptacle Following this caution equalizes all electrical potentials within the workstation 3 1 3 1 Motherboard Connector Overview FIGURE 3 1 and FIGURE 3 2 show the connections for some cables and devices that connect to the motherboard not used FIGURE 3 1 Motherboard With Component Connections 3 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 3 2 Motherboard Cables and Cable Clips Replacing the DIMMs This section describes removal and installation of the memory modules Caution DIMM memory is installed in pairs If you replace a single DIMM the new DIMM must be identical to the DIMM that you removed Caution Handle the DIMMs along the outside edges Do not handle the DIMM along the gold contact edge Do not touch DIMM components or other metal parts Always wear an antistatic wrist strap when handling DIMMs Chapter 3 Replacing the Motherboard and Associated Components 3 3 CPAN Nnnn 7 AAA ii E E e LL f LLL DIMM Configuration Rules Sun Ultra 45 or Ultra 25 workstation memory is installed as matched pairs of DDR 1 SDRAM 266 MHz DIMMs Within a matched pair DIMMs must be identical They must be from the same manufacturer with the same type and number of memory d
45. we are 100 sure the failure is in the ASIC described If the diagnosis may involve multiple components you may see two lines here with 50 in each for example m The FRU line declares the part which needs to be replaced to return the system to a fully operational state m The rsrc line describes what component was taken out of service as a result of this fault 9 3 1 2 fmdump e Command To get information of the errors which caused this failure you can use the e option 1 fmdump e TIME CLASS Nov 02 10 04 14 3008 ereport io fire jbc mb per 9 3 2 Using the fmadm faulty Command The fmadm faulty command can be used by administrators and service personnel to view and modify system configuration parameters that are maintained by the Solaris Fault Manager The fmadm faulty command is primarily used to determine the status of a component involved in a fault 9 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 fmadm faulty STATE R ESOURCE UUID degraded dev pci81e 600000 06ee65618 2218 4997 c0dc b5c410ed8ec2 9 3 2 1 MODULE eft io retire syslog msgs 9 3 3 cpumem diagnosis cpumem retire fmd self diagnosis The PCI device is degraded and is associated with the same UUID as seen above You may also see faulted states fmadm config Command The fmadm config command output shows you the version numbers of the diagnosis engi
46. 0 IO Bridge uni 0 1O Bridge uni 0 1O Bridge uni 0 1O Bridge uni 0 1O Bridge uni 0 1IO Bridge uni 0 1O Bridge uni 0 1IO Bridge uni cr ct ct ct ct ct ct ct 0 IO Bridge unit 1 Config MB bridges On board PCI bridges and 0 Config port A bus 2 dev 0 func 0 tag IOBD PCI switches are configured SWITCH A bus 3 dev 1 func 0 tag IOBD PCIE IO 0 Config por cetoc D M 0 Config por bus 4 dev 0 func 0 tag IOBD PCIE IO DEVICES 0 Config port A bus 3 dev 2 func 0 tag IOBD GBE 0 Config port A bus 3 dev 3 func 0 tag IOBD PCIE2 0 Config port A bus 3 dev 8 func 0 tag IOBD PCIE1 0 Config port A bus 3 dev 9 func 0 tag IOBD PCI BRIDGE 0 Config port A bus 9 dev 0 func 0 tag IOBD PCI BRIDGE PORTO SAS 0 Config port A bus 9 dev 0 func 2 tag IOBD PCI BRIDGE PORT1 slot0O 0 Chapter 11 Power On Self Test 11 11 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening 0 IO Bridge unit 1 PCI id test The PCI IDs of the on board 0 INFO 10 count read passed for IOBD PCI SWITCH devices are checked Last read VID 10b5 DID 8532 0 INFO 10 count read passed for IOBD PCIE IO Last read VID 10b9 DID 5249 0 INFO 10 count read passed for IOBD GBE Last read VID 1166 DID 103 0 INFO 10 count read passed for IOBD PCI BRIDGE Last read VID 8086 DID 341 0 INFO 10 count read pas
47. 1 FIGURE 6 2 FIGURE 6 3 FIGURE 7 1 FIGURE 7 2 FIGURE 10 1 FIGURE 11 1 FIGURE B 1 FIGURE B 2 FIGURE C 1 FIGURE C 2 FIGURE C 3 FIGURE C 4 Releasing the Motherboard Latch 3 23 Reconnecting Cables to the Motherboard 3 25 Installing the Motherboard and Related Components 3 27 Removing the Hard Drive 4 3 Disconnecting the Cables From the Hard Drive Backplane 4 5 Removing the I O Module With the DVD Dual Drive and Audio USB Board 4 7 Securing the Audio USB Cables in the I O Cable Clip 4 9 Removing the Fan Tray 5 2 Removing the Fan Tray Backplane 5 3 Removing the Power Supply 5 5 Installing the Power Supply 5 7 Power Supply Cable Connections at Motherboard and Hard Drive Backplane 5 8 Reassembling the Workstation 6 2 Reconnecting the Cables 6 3 Powering On the Workstation 6 4 Diagnostic Method Flow Chart 7 5 Diagnostics Method Flow Chart Traditional Data Collection 7 6 NVRAM on Motherboard 10 1 Crossover Cable Wiring Diagram 11 19 Workstation Dimensions With Stabilizer Open B 2 Workstation Dimensions Without Stabilizer B 2 Sun Ultra 45 Motherboard Diagram C 2 Sun Ultra 45 Workstation System Diagram C 3 Sun Ultra 45 Motherboard Block Diagram C 6 UltraSPARC Illi Chip Architecture C 7 xii Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 1 1 TABLE 1 2 TABLE 1 3 TABLE 1 4 TABLE 2 1 TABLE 3 1 TABLE 3 2 TABLE 3 3 TABLE 4 1
48. 1024 megabits Commonly used term in Ethernet Gigabit Ethernet GB Gigabyte A gigabyte is 1024 megabytes Usually refers to data transfer speeds or the capacity of a storage device Gigahertz One billion cycles per second Graphical user interface Glossary 3 PC IChip2 IEEE IEEE 1394 T O I TLB JIO JBus Kbyte L L2 cache LAN leaf LED Glossary 4 Inter integrated circuit A chip to chip serial bus Interrupt concentrator chip Institute of Electrical and Electronics Engineers Inc The organization establishes standards for some computers and electrical components A high speed communications protocol Input output Instruction translation look aside buffer The input output bridge chip that uses the Jbus architecture The system bus developed for the UltraSPARC Illi series of processors KB Kilobyte 1024 bytes of data Level 2 cache Local area network Any node location in a tree structure that is farthest from the primary node Light emitting diode Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 MAC Mbit MByte Mbps MCU MHz MII MUX node NVRAM O OpenBoot PROM OpenGL Media access controller See also PHY Mb Megabit 1 048 576 bits MB Megabyte One million bytes Megabits per second Memory controller unit Megahertz One million cycles per second Media independent interface Multiplex mu
49. 3 5 Permanently Disabling the Keyboard Abort or Configuring an Alternate Break Key Sequence on the Server C 10 Glossary Glossary 1 Index Index 1 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 GURE 1 1 GURE 1 2 GURE 1 3 GURE 2 1 GURE 2 2 GURE 2 3 GURE 2 4 GURE 2 5 GURE 3 1 GURE 3 2 GURE 3 3 GURE 3 4 GURE 3 5 GURE 3 6 GURE 3 7 GURE 3 8 GURE 3 9 GURE 3 10 GURE 3 11 GURE 3 12 Figures Monitor Keyboard Mouse and Sun Ultra 45 or Ultra 25 Workstation 1 3 Front Panel Overview 1 4 Rear Panel Overview 1 5 Required Tools 2 3 Power Button and Sleep Key Location 2 5 Disconnecting the Workstation Cables 2 5 Removing the Side Cover and Access Panel 2 7 Major Workstation Components 2 8 Motherboard With Component Connections 3 2 Motherboard Cables and Cable Clips 3 3 DIMM Configurations for Single CPU Workstations 3 4 DIMM Configurations for Ultra 45 Dual CPU Workstations 3 5 Releasing the DIMM 3 7 Removing and Installing the Battery 3 10 Removing and Installing the NVRAM 3 12 PCI Card Location and Identification 3 14 Removing the PCI Card 3 15 Installing a PCI Card 3 18 Removing Components from the Motherboard 3 21 Disconnecting Motherboard Cables 3 22 xi FIGURE 3 13 FIGURE 3 14 FIGURE 3 15 FIGURE 4 1 FIGURE 4 2 FIGURE 4 3 FIGURE 4 4 FIGURE 5 1 FIGURE 5 2 FIGURE 5 3 FIGURE 5 4 FIGURE 5 5 FIGURE 6
50. 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 13 12 3 2 1 Interpreting OpenBoot Diagnostics Tests 12 8 12 8 3 Configuring OpenBoot Diagnostics 12 8 12 3 4 Initiating a Test 12 9 12 3 5 TestOutput 12 9 12 8 OpenBoot PROM Messages 12 11 SunVTS 13 1 13 1 SunVTS Overview 13 1 13 2 Installing SunVTS 13 1 13 8 SunVTS Documentation 13 2 Power Management A 1 A Power Management Overview A 1 A 2 Using Dtpower A 2 A 3 Modifying Power Management A 3 A 3 1 Activating the Workstation From Low Power Mode A 3 Product Specifications B 1 B 1 Physical Specifications B 1 B 2 Electrical Specifications B 3 B 3 Acoustic Specifications B 3 B 4 Environmental Requirements B 4 B 5 Shock and Vibration Specifications B 4 Functional Description C 1 C 1 Hardware Architecture C 1 C 1 1 Motherboard Layout Diagram C 1 C 1 2 System Block Diagram C 3 C 13 Component Overview C 4 C131 CPU C4 Contents ix x C 1 53 2 Memory Subsystem C 4 C 1 3 I O Bridge Chip C 4 C 13 4 I O Subsystem C 4 C 1 3 5 Gigabit Ethernet C 5 C 2 Motherboard C 5 C 2 1 Motherboard Block Diagram C 5 C 2 2 CPU Description C 6 C 2 3 Memory Controller C 7 C 3 Serial Ports C 8 C 3 1 Configuring for an Alternate Break Key Sequence on the Server C 8 C 3 2 Filtering the Tip Connection Through a Network Terminal Concentrator C 8 C 3 3 Disabling the Keyboard Abort on the Server C 9 C 3 4 Disabling the Tip Connection on the Server C 9 C
51. 55 255 08 00 20 73 70 44 bgeO d mpk28 46 245 255 255 255 255 00 10 60 24 0e 00 bgeO0 224 0 0 0 240 0 0 0 SM 01 00 5e 00 00 00 9 5 5 ping Command The ping command sends ICMP ECHO REQUEST packets to network hosts Depending on how the ping command is configured the output displayed can identify troublesome network links or nodes The destination host is specified in the variable hostname 9 5 5 1 Options TABLE 9 6 describes options for the ping command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE 9 6 Options for ping Option Description How It Can Help hostname The probe packet is sent to Verifies that a host is active on the network hostname and returned g hostname Forces the probe packet to By identifying different routes to the target host those route through a specified individual routes can be tested for quality gateway 9 12 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 9 6 Option Options for ping Continued Description How It Can Help i interface SVR Designates which interface to send and receive the probe packet through Replaces host names with IP addresses Pings continuously in one second intervals Ctrl C aborts Upon abort statistics are displayed Displays the route the probe packet followed in one second intervals Enables a simple check of secondary network interfaces Used when
52. 6 30 20 dt88 292 SOURCE eft REV 1 13 SOURCE Information on the Diagnosis Engine used to determine the fault ov 1 16 30 20 dt88 292 EVENT ID afc7e660 d609 4b2f EVENT ID The Universally 86b8 ae7c65b8d50c4 Unique event ID UUID for this fault ov 16 30 20 dt88 292 DESC DESC A basic description of the ov 1 16 30 20 dt88 292 A problem was detected in the failure PCI Express subsystem ov 1 16 30 20 dt88 292 Refer to WEBSITE Where to find specific http sun com msg SUN4 8000 0Y for more information information and actions for this fault ov 1 16 30 20 dt88 292 AUTO RESPONSE One or more AUTO RESPONSE What if device instances may be disabled anything the system did to alleviate any follow on issues 9 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 9 1 System Generated Predictive Self Healing Message Output Displayed Description fault ov 1 16 30 20 dt88 292 IMPACT Loss of services IMPACT A description of what provided by the device instances associated with this that response may have done ov 1 16 30 20 dt88 292 REC ACTION Schedule a repair REC ACTION A short description to replace the affected device Use Nov 1 of what the system administrator procedur 16 30 20 dt88 292 fmdump v u EVENT ID to identify should do the device or contact Sun for support 9 3 9 9 1
53. ACON Adobe PostScript etqui en outre se conforment Contents Preface xv Product Description 1 1 11 Product Overview 1 1 12 External System Description 1 3 13 Supported Sun Monitors 1 6 Preparing to Replace Components 2 1 2 1 Safety Information 2 1 2 1 1 Safety Precautions 2 1 2 1 2 Safety Symbols 2 2 2 13 Electrostatic Discharge Safety 2 2 2 2 Required Tools 2 3 2 3 Powering Off the Workstation 2 4 2 3 4 Opening the Workstation 2 6 24 Finding Replacement Procedures 2 7 Replacing the Motherboard and Associated Components 3 1 3 1 Motherboard Connector Overview 3 2 3 2 Replacing the DIMMs 3 3 3 2 1 DIMM Configuration Rules 3 4 iv 3 2 2 OpenBoot PROM Memory Message 3 6 3 23 Removing the DIMMs 3 7 3 24 Installing the DIMMs 3 8 3 3 Replacing the Battery 3 9 3 3 1 Removing the Battery 3 10 3 3 2 Installing the Battery 3 11 3 4 Replacing the NVRAM 3 11 3 41 Removing the NVRAM 3 11 3 42 Installing the NVRAM 3 12 3 5 Replacing the PCI Cards 3 13 3 5 1 Identifying the PCI Cards 3 13 3 5 2 Removing a PCI Card 3 14 3 5 3 General PCI Card Guidelines 3 15 3 5 4 Installation Considerations for Graphics Accelerators 3 16 3 5 4 1 Default Console Display 3 16 3 5 4 2 Changing the Console Display 3 16 3 5 5 Installing a PCI Card 3 18 3 6 Replacing the Motherboard 3 20 3 6 1 Removing the Motherboard 3 20 3 6 2 Installing the Motherboard 3 23 4 Replacing Storage Devices 4 1 4 1 Replacing a Hard Drive 4 2 41 1 Removing a Hard Dr
54. C 2 clocks real time testing OpenBoot PROM 12 5 CODEC C 2 C 6 commands eeprom 7 2 10 1 iostat 9 7 netstat 9 11 obdiag 12 6 ping 9 12 prstat 9 15 prtconf 9 9 prtdiag 9 8 ps 9 13 Stop A key sequence 10 10 Stop N equivalent key sequence 10 10 tip 11 20 commands Solaris troubleshooting 9 6 configuration Index 1 obdiag 12 8 connectors external overview 1 4 connectors external overview 1 1 CPU basic architecture C 7 description C 6 testing SunVTS 13 1 crossover cable diagram 11 18 D date utility 12 5 DDR 1 1 1 diagnostics Solaris commands 9 6 test summary 7 2 tools 7 1 DIMMs bank numbering 3 6 handling caution 3 3 identifying 3 4 installation rules 3 4 3 8 installing 3 8 messages 3 6 registered C 7 removing 3 7 replaceable component 2 9 replacing 3 3 testing SunVTS 13 1 display diagnostics 8 2 error messages 12 11 DRAM C 7 Dtpower application A 2 DVD dual drive cables 4 7 4 9 installing 4 8 LEDs 1 4 7 4 removing 4 6 replaceable component 2 9 replacing 4 6 testing OpenBoot PROM 12 4 testing SunVTS 13 1 E ECC 1 1 2 9 eeprom command 7 2 10 1 electrostatic discharge 2 2 Energy Star A 1 environmental requirements B 4 error messages diagnostics 8 2 12 11 ESD cautions 2 2 Ethernet basic configuration 1 2 symbol 1 5 Ethernet LEDs C 5 external system overview 1 3 F fan tray installing 5 3 removing 5 2 5 3 replace
55. CE CPUx Banky DIMMs Workstation uses DIMMs from different different manufacturers are from different manufacturers A message is displayed vendors and the workstation continues to boot Note If you only have one DIMM pair installed and those DIMMs have different architectures the OpenBoot PROM displays a message and powers off Each CPU has four memory slots The two blue slots make up physical bank 0 and the two black slots make up physical bank 1 FIGURE 3 4 If a problem is found OpenBoot PROM references memory by bank for example NOTICE CPUO Bank 0 DIMMS are from different vendors The preceding message means that each of the two DIMMs in the bank 0 slots comes from a different manufacturer The workstation still attempts to use the DIMMs NOTICE CPUO Bank 1 DIMMs have different architectures and will not be used This message means that each of the two DIMMs in the black slots has a different internal memory layout The workstation does not use the DIMMs The workstation must have at least one functional pair of DIMMs to display a message A workstation with more than one pair of DIMMs might display more than one message 3 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 929 Removing the DIMMs 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Worksta
56. DIX C Functional Description This appendix describes the inner workings of the Sun Ultra 45 or Ultra 25 workstation Topic include m Section C 1 Hardware Architecture on page C 1 m Section C2 Motherboard on page C 5 m Section C Serial Ports on page C 8 C 1 C LI Hardware Architecture This section provides an overview of the Sun Ultra 45 or Ultra 25 workstation Motherboard Layout Diagram FIGURE C 1 shows the layout of the Sun Ultra 45 motherboard including connector and jumper locations Note The Sun Ultra 25 workstation motherboard has one CPU CPUO0 and one bank of four DIMM slots Other aspects of the Sun Ultra 25 are the same as the Sun Ultra 45 workstation C 1 J3 USB NVRAM piMMO aE Bank 1 audio NP MEE j Cy Bank 0 Audio out lime ES Banka cinta TER TL Ban Leio Im en DIMM3 IE Bank 0 J11 DVD qu J9 flash recovery Serial jumper TTY B Battery CPUO J52 CPUO fan pwr s ET J19 OpenBoot PROM aie TAN pwr TTYA jumper OBP WE J20 fan tray i backplane pwr USB 2 x J22 JIO bridge chip CPU1 P2 pwr USB 2 x _ bed DIMM4 Bank 0 Tad Gbe1 e DIMM5 Bank 1 P1 pwr DIMM6 Bank 0 DIMM7 Bank 1 J34 Unused Gigabit O J36 Ethernet bridge USB J42 J40 SAS SATA HDD PCI EO x4 speed back J43 plane PCI X1 100 MHz 3 E PCI X0 100MHz J45 Pwr supply data FIGURE C 1 Sun Ultra 45 Motherboard Diagram C 2 Sun Ultra 45 and Ultra 25 Workstati
57. Display Device on page 11 17 11 1 1 Configuring POST Output The post command uses two variables to determine its output The command syntax is ok post level verbosity 11 1 where m level is min or max m verbosity is min normal or max TABLE 11 1 describes the diagnostic levels TABLE 11 1 POST Diagnostic Levels POST Diagnostic Level Output min Testing of CPU cache some memory and I O bridge chip max Same tests as min with additional extensive memory testing TABLE 11 2 describes the output verbosity TABLE 11 2 POST Output Verbosity POST Output Verbosity Output min Only Executing Power On Self Test is displayed The system executes the test but there is no other output on the display for several minutes normal POST banner and major test groups are indicated max Each step of POST is identified 11 2 post Command The post command enables you to override NVRAM settings and execute POST on demand with different diagnostic levels and output verbosity For example ok post level verbosity where m level is min or max m verbosity is min normal or max If no diagnostic level or output verbosity is provided the post command uses the NVRAM settings for diag level and verbosity See Changing NVRAM Configuration Parameter Values on page 10 3 for more information about these parameters 11 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006
58. If only two DIMMs were installed and this set of errors occurred the system would have beeped three times and powered off Warning Messages Warning messages have a structure similar to error messages however the messages are bounded by the text WARNING and END WARNING Warning messages do not contain a Repair Instructions line Chapter 11 Power On Self Test 11 15 11 4 3 The following warning message example indicates that there is a DIMM size mismatch in slots DIMMO and DIMMI O gt WARNING TEST Probe and Setup Memory O gt H W under test CPUO Memory O gt MSG DIMM size does not match for Dimm set 0 Dimm0 00000000 40000000 Dimm1 00000000 20000000 O END WARNING DIMMO is a 1 GByte DIMM and DIMM1 is a 512 MByte DIMM Info Messages Info messages are simple and are only preceded by the text INFO Info messages provide noncritical facts as seen in this example O Probe and Setup Memory O gt INFO 1024MB Bank 0 Dimm Type X4 O gt INFO 1024MB Bank O gt INFO 1024MB Bank O gt INFO 1024MB Bank Dimm Type X4 Dimm Type X4 Dimm Type X4 C ND FR These info messages indicate that a 1 GByte DIMM is installed into each DIMM connector 11 5 Il Setting Up for POST To execute POST and view its output you must perform the procedures in the following sections Verifying the Baud Rate Ensure that the communication parameters are correct Use one of the following
59. LEB 3 Power Supply Specifications Specification Value Input Voltage 100 127 VAC 200 240 VAC Frequency 50 60 Hz Current 6 4 amps 100 VAC 3 2 Amps at 200 VAC Wattage 630 W input Power supply rated at 1 000 W maximum B 3 Acoustic Specifications TABLE B 4 lists acoustic specifications for the Sun Ultra 45 or Ultra 25 workstation TABLE B 4 Declared Noise Emissions ISO 9296 Specification Operating Idling LWAd 1B 10db 5 0 B 4 5 B LpAm bystandard 42 dBA 38 dBA position Appendix B Product Specifications B 4 Environmental Requirements TABLE B 5 lists environmental requirements for the Sun Ultra 45 or Ultra 25 workstation TABLE B 5 Specification Environmental Requirements Operating Temperature 32 F to 104 F 0 C to 40 C Humidity Altitude B 5 B 4 Nonoperating 40 to 158 F 40 C to 70 C 10 to 90 RH noncondensing 27C 93 RH noncondensing max wet bulb 10 000 ft 3 km 40 000 ft 12 km Shock and Vibration Specifications TABLE B 6 lists vibration specifications for the Sun Ultra 45 or Ultra 25 workstation TABLE B 6 Shock and Vibration Values Constraint Shock Vibration Handling Drop Operating 5 G s 11 msec half sine 0 2 G s 5 to 500 Hz swept sine N A Nonoperating 30 G s 11 msec half sine 1 0 G s 5 to 500 Hz swept sine 100 mm Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 APPEN
60. On Self Test 11 1 11 1 11 2 11 3 11 4 POST Overview 11 1 11 1 1 Configuring POST Output 11 1 post Command 11 2 11 2 1 Diagnostic Levels 11 3 11 22 Output Verbosity 11 3 POST Output 11 4 11 3 1 post min normal 11 4 11 3 2 post max max 11 5 11 3 3 post min min 11 13 11 3 4 post max min 11 13 Analyzing POST Messages 11 14 11 4 1 Error Messages 11 14 11 4 2 Warning Messages 11 15 11 4 3 Info Messages 11 16 Contents vii 11 5 Setting Up for POST 11 16 11 5 1 Verifying the Baud Rate 11 16 11 5 1 1 OpenBoot PROM Level Procedure 11 17 11 5 1 2 Solaris OS Level Procedure 11 17 11 5 2 Obtaining the ok Prompt 11 17 11 5 3 Configuring an External Display Device 11 17 11 5 3 1 Configuring a Serial Terminal 11 17 11 5 3 2 Configuring a Second System 11 18 11 5 3 3 Making a Tip Connection 11 19 11 5 3 4 Managing Tip Connections 11 19 11 5 4 Running POST 11 20 11 6 Disabling Diagnostics and Auto Boot 11 20 11 6 0 1 OpenBoot PROM Level Procedure 11 20 11 6 0 2 Solaris OS Level Procedure 11 21 12 OpenBootPROM 12 1 12 1 OpenBoot PROM Overview 12 1 12 2 OpenBoot PROM Utilities 12 2 12 211 show devs Utility 12 2 12 22 watch net Utility 12 3 12 23 probe scsi Utility 12 3 12 2 4 probe ide Utility 12 4 12 25 banner Utility 12 4 12 2 6 watch clock Utility 12 5 12 2 7 date Utility 12 5 12 248 version Utility 12 5 12 3 OpenBoot Diagnostics 12 6 12 3 1 Starting OpenBoot Diagnostics 12 6 12 3 2 obdiagMenu 12 7 viii Sun Ultra
61. On Sequence on page 7 6 If an error occurs during that process a message is usually displayed You can use OpenBoot Diagnostics tools to help diagnose system problems The OpenBoot PROM also has a collection of in depth testing programs available from the obdiag prompt These testing programs are described in OpenBoot Diagnostics on page 12 6 12 1 12 2 OpenBoot PROM Utilities In an idle state OpenBoot PROM can provide information from basic utilities Section 12 2 1 show devs Utility on page 12 2 Section 12 2 2 watch net Utility on page 12 3 Section 12 2 3 probe scsi Utility on page 12 3 Section 12 2 4 probe ide Utility on page 12 4 Section 12 2 5 banner Utility on page 12 4 Section 12 2 6 watch clock Utility on page 12 5 Section 12 2 7 date Utility on page 12 5 Section 12 2 8 version Utility on page 12 5 To use the OpenBoot PROM utilities you must first obtain the ok prompt See Obtaining the ok Prompt on page 10 2 12 2 1 show devs Utility 12 2 The show devs utility displays the devices installed in the Sun Ultra 45 or Ultra 25 workstation recognized by the OpenBoot PROM For example ok show devs i2c801f 464000 pciQ1f 700000 pci le 600000 memory controller 0 0 SUNW UltraSPARC IIIi 0 0 packages kbd translator packages dropins packages terminal emulator packages disk label packages deblocker packages SUNW builtin drivers If an installed devic
62. S 4v SUN microsystems Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual Sun Microsystems Inc www sun com Part No 819 1892 12 May 2006 Revision A Submit comments about this document at http www sun com hwdocs feedback Copyright 2006 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to technology fat is described in this document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at http www sun com patents and one or more additional patents or pending patent applications in the U S and in other countries This document and the product to which it pertains are distributed under licenses restricting their use copying distribution and decompilation No part of the product or of this document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the e produet may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo docs sun com Sun Blade Sun VTS SunSolve SunPC
63. Sun XVR 2500 Graphics Accelerator Installation and User s Guide 817 7517 1 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 2 Preparing to Replace Components This chapter describes common tasks that must be completed prior to performing a removal or installation procedure on any Sun Ultra 45 or Ultra 25 workstation The procedures described in this chapter are written for workstation service providers and system administrators Caution To prevent equipment damage review the safety requirements safety symbols and safety precautions in this chapter before you perform any replacement procedure This chapter contains the following topics m Section 2 1 Safety Information on page 2 1 m Section 22 Required Tools on page 2 3 m Section 2 3 Powering Off the Workstation on page 2 4 m Section 24 Finding Replacement Procedures on page 2 7 2 1 zl Safety Information This section provides safety precautions to follow when servicing the Sun Ultra 45 or Ultra 25 workstation Safety Precautions For your protection observe the following safety precautions when setting up your equipment 2 1 m Follow all Sun standard cautions warnings and instructions marked on the equipment and described in Important Safety Information for Sun Hardware Systems 816 7190 m Follow the cautions warnings and instructions in the Sun Ultra 45 and Ultra 25 Workstations Sa
64. TABLE 7 1 TABLE 7 2 TABLE 8 1 TABLE 8 2 TABLE 9 1 TABLE 9 2 TABLE 9 3 TABLE 9 4 TABLE 9 5 TABLE 9 6 TABLE 9 7 Tables Sun Ultra 45 and Ultra 25 Workstations Features 1 1 Front Panel Overview Sun Ultra 45 and Ultra 25 Workstations 1 4 Rear Panel Overview Sun Ultra 45 and Ultra 25 workstations 1 5 Monitors supported by the Sun Ultra 45 and Ultra 25Workstations 1 6 Sun Ultra 45 or Ultra 25 Workstation Replaceable Components 2 9 OpenBoot PROM Memory Checks and Actions 3 6 Battery Specifications 3 9 PCI Card Probe Order 3 16 Hard Drive Specifications 4 2 Diagnostic Tools Sorted by Tool Type 7 1 Diagnostics Tools Sorted by Component 7 3 Front Panel LED States 8 1 Twisted Pair Ethernet LED Status 8 1 System Generated Predictive Self Healing Message 9 2 Options foriostat 9 7 Options for prtdiag 9 8 Options for prtconf 9 10 Options for netstat 9 11 Options for ping 9 12 Options forps 9 14 xiii TABLE 9 8 TABLE 10 1 TABLE 10 2 TABLE 10 3 TABLE 10 4 TABLE 10 5 TABLE 11 1 TABLE 11 2 TABLE 11 3 TABLE 11 4 TABLE 11 5 TABLE 11 6 TABLE 11 7 TABLE 12 1 TABLE 12 2 TABLE A 1 TABLE B 1 TABLE B 2 TABLE B 3 TABLE B 4 TABLE B 5 TABLE B 6 TABLE C 1 Options forprstat 9 15 Methods for Obtaining the ok Prompt 10 2 NVRAM Parameter Configuration Commands 10 3 NVRAM Configuration Parameter Default Values 10 5 security mode Values and Their
65. TNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2006 Sun Microsystems Inc 4150 Network Circle Santa Clara Californie 95054 Etats Unis Tous droits r serv s Sun Microsystems Inc a les droits de propriete intellectuels relatants la technologie qui est d crit dans ce document En particulier et sans la limitation ces droits de propri t intellectuels peuvent inclure un ou plus des brevets am ricains num r s http www sun com patents et un ou les brevets plus suppl mentaires ou les applications de brevet en attente dans les Etats Unis et dans les autres pays Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par
66. Topics covered are Section B 1 Physical Specifications on page B 1 Section B 2 Electrical Specifications on page B 3 Section B 3 Acoustic Specifications on page B 3 Section B 4 Environmental Requirements on page B 4 Section B 5 Shock and Vibration Specifications on page B 4 B 1 Physical Specifications The physical specifications of the Sun Ultra 45 or Ultra 25 workstation are shown in TABLE B 1 FIGURE B 1 and FIGURE B 2 TABLE B 1 Exterior Dimensions Length Width Height Weight 22 407 in 8 07 in 17 520 in 50 58 lbs 569 15 mm 205 mm 445 mm 22 67 26 30 kgs If the Sun Ultra 45 or Ultra 25 workstation is placed in an enclosure be sure to allow adequate airflow from front to rear B 1 274 78 mm 10 818 in 580 19 mm 22 842 in 462 10 mm 18 193 in FIGURE B 1 Workstation Dimensions With Stabilizer Open NEED 205 mm 8 07 in 569 15 mm 22 407 in FIGURE B 2 Workstation Dimensions Without Stabilizer B 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 B 2 Electrical Specifications TABLE B 2 lists electrical specifications for the Sun Ultra 45 or Ultra 25 workstation TABLE B 2 Electrical Specifications Maximum AC Input Range 1 Range 2 Range 3 Voltage Current Frequency 100 VAC 12 amps 50 60 Hz 110 127 VAC 10 amps 50 60 Hz 200 240 VAC 6 amps 50 60 Hz TABLE B 3 lists the power supply specifications TAB
67. X Open Company Ltd Sun Sun Microsystems le logo Sun docs sun com Sun Blade SunVTS SunSolve SunPCi Java OpenBoot StorEdge Ultra et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconnait les efforts de pionniers de Xerox pour la recherche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une license non exclusive de Xerox sur l interface d utilisation prapnigue Xerox cette licence couvrant galement les licenci es de Sun qui mettent en place l interface d utilisation graphique OPEN LOO aux licences crites de Sun LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PARLA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREF
68. a Tip connection Five solutions are available m Configure for an alternate Break key sequence on the server m Filter the Tip connection through a network terminal concentrator m Disable the keyboard abort on the server m Disable the Tip connection on the server m Permanently Disable the Keyboard Abort or Configure an Alternate Break Key Sequence on the Server Configuring for an Alternate Break Key Sequence on the Server As superuser open a terminal window and configure the alternate Break key sequence Type kbd a alternate To invoke a keyboard abort type Return Ctrl B Note You must reconfigure the alternate Break key sequence after a server power cycle Filtering the Tip Connection Through a Network Terminal Concentrator The network terminal concentrator acts as a proxy between the Sun Ultra 45 or Ultra 25 workstation and the server under Tip control The network terminal concentrator communicates with the host Sun Ultra 45 or Ultra 25 workstation through the Telnet C 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 protocol If the workstation sends the BREAK signal it is ignored by the network terminal concentrator Additionally the concentrator does not send the BREAK signal upon powering off 909 Disabling the Keyboard Abort on the Server This procedure configures the server to ignore the BREAK signal As superuser open a terminal window an
69. able component 2 9 replacing 5 1 flash PROM available tests 7 3 evidence of failure 12 4 testing OpenBoot Diagnostics 12 8 FPU check during POST 11 9 CPU test 7 3 G GHz CPU speed C 4 Gigabit Ethernet C 2 graphics accelerator testing OpenBoot Diagnostics 12 8 graphics accelerators replaceable component 2 9 testing SunVTS 13 1 H hard drive description 1 2 installing 4 3 removing 4 2 replaceable component 2 9 replacing 4 2 slot locations 4 2 testing OpenBoot PROM 12 3 hard drive backplane 4 4 headphone jack 1 4 Index 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 l I O activity 9 7 subsystem C 2 I O module installing 4 8 replacing 4 6 DC bus C 6 IDE testing OpenBoot PROM 12 4 identifying DIMMs 3 4 memory 3 4 motherboard 3 20 PCI cards 3 13 installing audio USB board 4 8 battery 3 11 cables hard drive backplane 4 6 DIMMs 3 8 DVD dual drive 4 8 fan tray 5 3 hard drive 4 3 motherboard 3 23 NVRAM 3 12 PCI cards 3 18 power supply 5 6 interfaces external serial C 8 iostat command example 9 7 options 9 7 overview 9 7 J jacks headphone 1 4 line in 1 5 line out 1 5 microphone 1 4 symbols 1 5 JIO chip motherboard diagram C 2 JIO motherboard block diagram C 6 K keyboard abort C 9 stop commands 10 9 testing 7 4 USB 1 2 L LEDs DVD dual drive 1 4 DVD dual drive 7 4 motherboard
70. an address is more beneficial than a host name Helps identify intermittent or long duration network events By piping ping output to a file activity overnight can later be viewed at once Indicates probe packet route and number of hops Comparing multiple routes can identify bottlenecks 9 5 6 ping s teddybear The following example shows output for the ping s command PING teddybear 56 data bytes 64 bytes from teddybear 192 146 77 140 ms 64 bytes from teddybear 192 146 77 140 ms 64 bytes from teddybear 192 146 77 140 ms G icmp seq 0 time 1 icmp seq 1 time 0 icmp seq 2 time 0 teddybear PING Statistics 3 packets transmitted min avg max 0 0 1 round trip ms 3 packets received 0 packet loss ps Command The ps command lists the status of system processes Using options and rearranging the command output can assist in determining the Sun Ultra 45 or Ultra 25 workstation resource allocation Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 13 9 5 6 1 Options TABLE 9 7 describes options for the ps command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE 9 7 Options for ps Option Description How It Can Help e Displays information for every Identifies the process ID and the executable process 3k Generates a full listing Provides the following process information user ID paren
71. ary Master Not Present Device 3 Secondary Slave Not Present If no information regarding an installed device is displayed check the cable connections inside of the Sun Ultra 45 chassis 12 2 5 banner Utility The banner utility displays the banner seen during system startup The banner includes System model Firmware version Installed memory Serial number Ethernet address Host ID For example ok banner Sun Ultra 45 Keyboard present Copyright 1998 2004 Sun Microsystems Inc All rights reserved OpenBoot 4 21 x 1024 MB memory installed Serial 53463596 Ethernet address 0 3 ba 2f ca 2c Host ID 832fca2c If the banner displays information that is suspect there might be a problem with the memory NVRAM or the motherboard flash PROM 12 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 12 2 6 12 2 7 12 2 8 watch clock Utility The watch clock utility displays a seconds counter updated in one second intervals For example ok watch clock Watching the seconds register of the real time clock chip It should be ticking once a second Type any key to stop 14 If the seconds values do not change or are longer or shorter than one second in duration there is a problem with the real time clock chip on the motherboard date Utility The date utility displays the current date and time stored in the real time clock For example ok date
72. ce is corrupt or missing Lists the driver needed or used by the OS to enable the device Reports a brief list of the devices Provides a quick check of firmware version The following example shows output for the prt conf command prtconf System Configuration Memory size System Peripherals SUNW Sun Ultra 45 packages deblocker disk label dropins kbd translator obp tftp SUNW fru device SUNW asr ufs file system chosen openprom client services options aliases 9 10 Sun Microsystems 1024 Megabytes terminal emulator driver not attached instance 40 sun4u Software Nodes driver not attached SUNW builtin drivers driver not attached driver not attached driver not attached driver not attached driver not attached driver not attached SUNW i2c ram device driver not attached driver not attached driver not attached driver not attached driver not attached driver not attached driver not attached driver not attached Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 9 5 4 netstat Command The netstat command displays the network status 9 5 4 1 Options TABLE 9 5 describes options for the netstat command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE9 5 Options for netstat Option Description How It Can Help i Displays the interface state Provide
73. control over power management than the Dtpower application provides This chapter provides some basic power management instructions More detailed information is in the following documentation A 1 m Solaris Common Desktop Environment User s Guide at http docs sun com app docs doc 806 4743 63dq6q21i a view Or http www sun com documentation m power conf 1M man pages A 2 Using Dtpower Dtpower has two preconfigured power management modes minimal and standard There is also a mode for customizing the settings TABLE A 1 provides information about the different modes TABLE A 1 Dtpower Power Management Modes Mode Power Management Minimal Only the displays go into low power mode Standard All devices go into low power mode Customized Allows user to customize settings for displays and disks Disabled No power management for any device Before you configure power management consider the way that you use the Sun Ultra 45 or Ultra 25 workstation For example is the workstation used as a server If so use only minimal power management or none at all The power conf application provides greater controls on power management such as managing multiple disk drives and other devices For more information see the power conf 1M man pages A 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 A 3 A 3 1 Modifying Power Management 1 Open a terminal window and type the f
74. d Diagnostics Manual May 2006 3 Set the diagnostics to be verbose and display subtest names during test execution Type obdiag setenv test args verbose subtests These settings are stored in the NVRAM test args parameter and survive power cycling Note The help command provides additional information for configuring OpenBoot Diagnostics obdiag gt help 12 3 4 Initiating a Test Select a test by typing test and the diagnostic s corresponding number listed in the menu and press Return Using the previous examples you would type obdiag gt test 2 12 3 5 Test Output When OpenBoot Diagnostics runs a test output is displayed The following is a successful flashprom test obdiag gt test 2 Hit the spacebar to interrupt testing Testing ebusGQl1f 464000 env m nitorQ3 0 cea eee eee era ew eee passed Pass 1 of 1 Errors 0 of 0 Tests Failed 0 Elapsed Time 0 0 0 0 Hit any key to return to the main menu Chapter 12 OpenBoot PROM 12 9 If a test detects an error an error message is displayed The following is an example of a serial loopback test with no connector obdiag setenv test args loopback test 4 test args loopback Hit the spacebar to interrupt testing Testing ebus81f 464000 serialQ2 0 gt gt Test port will execute external loopback test ERROR Timeout receiving a character DEVICE ebus 1f 464000 serial 2 0 SUBTEST selftest
75. d disable the keyboard abort Type kbd a disable To re enable keyboard abort type kbd a enable Note You must reconfigure the keyboard abort after a server power cycle C 3 4 Disabling the Tip Connection on the Server To disable the Tip connection turn the server key switch to the lock position This action prevents any serial communication with the server To re establish serial communications turn the key to the unlock position Appendix C Functional Description C 9 C35 Permanently Disabling the Keyboard Abort or Configuring an Alternate Break Key Sequence on the Server 1 As superuser edit the etc default kbd file m To disable the keyboard abort uncomment this line KEYBOARD ABORT disable m To configure the alternate BREAK key sequence uncomment this line KEYBOARD_ABORT alternate 2 Save the file 3 Reinitialize the kbd drivers Type f kbd i C 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Glossary A address ASIC ATA bank BGA boot bus 1 A number used by system software to identify a data storage location 2 In networking a unique code that identifies a node to the network Application specific integrated circuit Advanced Technology Attachment See also SATA A bank can be 1 Interleaving within a single device on a DDR1 SDRAM 2 A pair of adjacent DIMMs See interleaving
76. d with replacement parts or optional system components ZO Powering Off the Workstation 1 Notify any affected users that the system will be powered down 2 Save any open files and quit all applications 3 Press and release the Power button or the Sleep key FIGURE 2 2 If you pressed the Sleep key select Shutdown from the menu Caution If the system is not running the Solaris Operating System OS you may need to press and hold the Power button for five seconds The file system could be corrupted For more information refer to the documentation for the operating system in use 4 Power off and disconnect any peripherals FIGURE 2 3 5 Disconnect the keyboard mouse monitor and network connections 2 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE2 2 Power Button and Sleep Key Location FIGURE 2 3 Disconnecting the Workstation Cables Chapter 2 Preparing to Replace Components 2 5 2 3 1 Opening the Workstation Press down the two latches on the side cover and lift the cover off the workstation FIGURE 2 4 Using both hands place the workstation on its side Pivot the workstation support stabilizer underneath the workstation Attach the antistatic wrist strap Wrap the adhesive portion around your wrist Attach the copper end to the rear vent of the chassis Ensure that the location does not interfere with your service procedure
77. e chassis slot so that the connector is closest to the top of the chassis FIGURE 5 2 4 If you are finished working reassemble the workstation and power on the workstation Refer to Reassembling the Workstation on page 6 1 52 Replacing the Power Supply This section describes removal and installation of the power supply 5 2 1 Removing the Power Supply 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 1 If necessary remove any long PCI cards that are blocking the cables Place the PCI card on an antistatic mat 2 Remove the fan tray 5 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 5 3 Removing the Power Supply 3 Squeeze the power supply connector clip to disconnect the following cables from the motherboard FIGURE 5 3 m P2 power cable on the motherboard J22 m P1 power cable on the motherboard at J28 m P5 power supply signal cable on the motherboard J45 Disconnect the following cables from the hard drive backplane m P3 hard drive backplane power cable on the hard drive backplane J2 m Hard drive signal cable to J4 on the hard drive backplane This cable also serves as a cable clip over other cables Turn the captive screw that secures the power supply to the chassis FIGURE 5 3 Using the handle push the power
78. e ide 12 4 probe scsi 12 3 show devs 12 2 version 12 5 watch clock 12 5 watch net 12 3 optical drive removing 4 6 replaceable component 2 9 P PCI bus motherboard block diagram C 6 PCI cards identifying 3 13 installing 3 18 removing 3 14 replacing 3 13 PID 9 14 ping command examples 9 13 options 9 12 overview 9 12 ports serial 1 5 USB 1 4 1 5 POST acronym 11 1 diagnostic levels 11 3 error messages 11 14 info messages 11 16 output verbosity 11 3 output viewing second system 11 18 serial terminal 11 17 overview 11 1 purpose 7 2 running 11 20 setting up 11 16 Index 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 warning messages 11 15 power cycling 10 12 supply replaceable component 2 9 power management enabling A 3 modes A 2 overview A 1 power off procedures 2 4 power on sequence 7 6 power supply installing 5 6 removing 5 4 replacing 5 4 powering on workstation 6 3 power on reset 11 6 self test 11 1 precautions safety 2 1 preparing for replacement 2 1 probe ide utility 12 4 probe scsi utility 12 3 process ID 9 14 product overview 1 1 prompt obdiag 12 8 ok 10 2 prstat command examples 9 15 options 9 15 overview 9 15 prtconf command examples 9 10 options 9 10 overview 9 9 prtdiag command examples 9 9 options 9 8 overview 9 8 ps command examples 9 14 options 9 14 overview 9 13 R reg
79. e is missing from the list check the slot or cable connections of the device Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 12 22 watch net Utility The watch net utility displays packet activity on the primary network connection For example ok watch net 100 Mbps FDX Link up Looking for Ethernet Packets is a Good Packet X is a Bad Packet Type any key to stop m If no periods are displayed no network activity is detected Check the Ethernet cable m If an X is displayed the network connection has too many collisions or packets are being corrupted or dropped Check the overall network status 12 29 probe scsi Utility The probe scsi utility displays the manufacturer and model of devices attached to the SCSI bus For example 1 ok probe scsi Target 0 Unit 0 Disk HITACHI DK32EJ14NSUN146GPQ0B 286739329 Blocks 140009 MB If no information regarding an installed device is displayed check the cable connections inside of the Sun Ultra 45 or Ultra 25 workstation chassis Chapter 12 OpenBoot PROM 12 3 12 2 4 probe ide Utility The Sun Ultra 45 or Ultra 25 workstation DVD dual drive is controlled by the IDE bus The probe ide utility displays the manufacturer and model of devices attached to the IDE buses For example ok probe ide Device 0 Primary Master Removable ATAPI Model DV W28SL Device 1 Primary Slave Not Present Device 2 Second
80. e or service provider to confirm a part number prior to ordering a replacement component or search this web site http www sun com ibb spares 2 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 3 Replacing the Motherboard and Associated Components This chapter describes the removal and installation procedures for the Sun Ultra 45 and Ultra 25 motherboard and associated components Note Only Sun authorized service providers should perform the procedures described in Replacing the Motherboard on page 3 20 This chapter contains the following topics Section 3 1 Motherboard Connector Overview on page 3 2 Section 3 2 Replacing the DIMMs on page 3 3 Section 3 3 Replacing the Battery on page 3 9 Section 3 4 Replacing the NVRAM on page 3 11 Section 3 5 Replacing the PCI Cards on page 3 13 Section 3 6 Replacing the Motherboard on page 3 20 Caution To prevent equipment damage review the safety requirements safety symbols and safety precautions in Preparing to Replace Components on page 2 1 before you perform any replacement procedure Additional cautions warnings and instructions are provided in the Sun Ultra 45 and Ultra 25 Workstations Safety and Compliance Guide 819 2785 The document is available from http www sun com documentation Caution When servicing or removing workstation components attach an antistatic strap to your wrist and
81. e the access panel Refer to Powering Off the Workstation on page 2 4 2 Align the NVRAM key to the NVRAM connector key on the motherboard FIGURE 3 7 3 Press the NVRAM down into the connector 4 Ensure that the NVRAM is tight in its connector 3 12 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 5 If you are finished working reassemble the workstation power on the workstation and verify the NVRAM installation Refer to Finishing Component Replacement on page 6 1 and Verifying Component Installation on page 6 5 3 5 Replacing the PCI Cards This section describes removal and installation of PCI cards in the workstation 3 5 1 Identifying the PCI Cards There are five PCI connectors on the system motherboard Two connectors are PCI X and three connectors are PCI Express FIGURE 3 8 The long PCI E connectors are x16 physical lanes long and operate at x8 lanes The short PCI E connector is x8 lanes long and operates at x4 lanes Chapter 3 Replacing the Motherboard and Associated Components 3 13 I HH PCI E2 x8 Blank slot PCI E1 x8 PCI EO x4 EESHHHHHHE PCI X1 100 MHz PCI X0 100 MHz FIGURE 3 8 PCI Card Location and Identification 9 5 2 Removing a PCI Card 1 Power off the system and attach an antistatic wrist strap If necessary disconnect external cables Open and position the chassis and remove the access panel R
82. efer to Powering Off the Workstation on page 2 4 2 Using a No 2 Phillips screwdriver remove the screw that secures the PCI card retainer to the chassis rear panel FIGURE 3 9 Set the screw aside in a container Caution If you are removing a graphics accelerator from a PCI Express connector be sure that you release the PCI E connector latch FIGURE 3 9 3 14 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 3 Gently rock the PCI card forward then lift it straight out of the PCI card slot and set it aside on an antistatic mat FIGURE 3 9 Removing the PCI Card 4 If you are not installing another PCI card in the empty slot insert a filler panel into the rear panel slot The rear panel slot must be closed with a filler panel to meet system Electromagnetic Interference EMI and airflow requirements 3 5 3 General PCI Card Guidelines The total power consumption of all installed PCI cards must not exceed 400 Watts Chapter 3 Replacing the Motherboard and Associated Components 3 15 3 5 4 3 5 4 1 3 5 4 2 Installation Considerations for Graphics Accelerators PCI E 2 is the default console display If there is no graphics accelerator installed into PCI E 2 consider the probe order shown in TABLE 3 3 Default Console Display During the boot sequence device nodes are probed The PCI slots are probed in the order described in TABLE 3 3 TABLE 3 3 PCI Card Probe Order
83. enforcement policy TABLE 10 4 lists the different security modes and their conditions TABLE 10 4 security mode Values and Their Enforcement Policy Value Enforcement Policy full All commands except go require the security password command All commands except boot without arguments and go require the Security password none All commands are available no password is required Caution You must set the security password before setting the security mode Forgetting the password or configuring security mode before the password requires a call to customer support to make the system bootable To configure security mode Obtain the ok prompt See Obtaining the ok Prompt on page 10 2 2 Set the security password with one of the following methods Chapter 10 NVRAM 10 7 m Type ok password New password 8 characters max Retype new password ok m Or type ok setenv security password password security password ok This is the only instance in which the security password is ever displayed 3 Set the security mode to full or command ok setenv security mode full security mod full ok 4 Enable the security mode ok reset all Upon reset the ok prompt appears as a symbol and the password is required For example printenv Firmware Password After supplying the correct password the command is run If an incorrect password is supplied the use
84. er 10 NVRAM 10 3 10 4 You can display your system s current and default parameter values by typing printenv at the ok prompt For example ok printenv Variable Name asr policy test args diag passes local mac address fcode debug Scsi initiator id oem logo oem logo oem banner oem banner ansi terminal screen columns screen rows ttyb rts dtr off ttyb ignore cd ttya rts dtr off ttya ignore cd ttyb mode ttya mode output device input device auto boot on error rror reset recovery load base auto boot boot command diag file diag device boot file boot device use nvramrc nvramrc security mode security password security badlogins verbosity diag trigger service mode diag script diag level diag switch Value normal true false false false true 80 34 false true false true 9600 8 n 1 9600 8 n 1 Screen keyboard false sync 16384 true boot net disk net false none min none false normal max false Default Value normal 1 true false 7 o default false o default false true 80 34 false true false true 9600 8 n 1 9600 8 n 1 screen keyboard false sync 16384 true boot net disk net false No default No default No default min none false normal max false Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 To change a parameter value use the setenv command For e
85. escription FIGURE 1 1 FIGURE 1 2 and FIGURE 1 3 identify external components and connectors of the Sun Ultra 45 or Ultra 25 workstation FIGURE 1 1 Monitor Keyboard Mouse and Sun Ultra 45 or Ultra 25 Workstation Chapter 1 Product Description 1 3 o Cerere DO LI ODDOOOOODOODOCOOCICO FIGURE 1 2 Front Panel Overview TABLE 1 2 Front Panel Overview Sun Ultra 45 and Ultra 25 Workstations Callout in FIGURE 1 2 Part Description Symbol 1 DVD dual drive slot none 2 DVD dual drive Eject button A 3 Fault LED not functional none 4 Workstation Status Power LED green none 5 Workstation Power button ub 6 Audio connector microphone pink O 7 Audio connector headphone lime green Q 8 USB 2 x connector 2 1 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 m oou gt zznrzmxc r oun l y FIGURE 1 3 Rear Panel Overview TABLE 1 3 Rear Panel Overview Sun Ultra 45 and Ultra 25 workstations Callout in FIGURE 1 3 Part Description A Audio connector line in light blue Audio connector line out lime green Serial 2 connector TTYB DB 9 Serial 1 connector TTYA DB 9 USB 2 x connectors 4 Twisted pair Ethernet 0 Twisted pair Ethernet 1 TO DMO D PCI E 2 PCI Express x8 lanes long connector slot 4 Shown with graphics accelerator Empty slot Not used Rear Panel Symbol OIOI TTY B OIOI TTY A gt
86. ev term a brf 9600 e1 C S Q U D ie 0e D Ensure that the communication parameters are correct Type eeprom ttya mode 9600 8 n 1 Managing Tip Connections Serial Ports on page C 8 contains the following topics Configuring for an alternate Break key sequence on the server Filtering the Tip connection through a network terminal concentrator Disabling the keyboard abort on the server Disabling the Tip connection on the server Permanently Disabling the Keyboard Abort or Configuring an Alternate Break Key Sequence on the Server Chapter 11 Power On Self Test 11 19 11 5 4 Running POST Attach the crossover cable to the system being tested and then to the serial terminal or second system Start the Tip connection Type tip hardwire Press the Return key several times to synchronize the handshaking between the two systems You should see the ok prompt Type the post command For example ok post min max POST is run See POST Output on page 11 4 for examples of POST output Note POST execution can be aborted by pressing the Ctrl X keys of the serial terminal or second system POST then returns control to the OpenBoot PROM 11 6 11 6 0 1 Disabling Diagnostics and Auto Boot Use one of the following procedures to ensure that the diagnostics are turned off and that the system does not auto boot OpenBoot PROM Level Procedure
87. evices the same amount of memory per device and the same memory speed m The Sun Ultra 45 or Ultra 25 workstation requires a minimum of two matching DIMMs installed in CPUO FIGURE 3 3 m DIMM connectors on the motherboard are color coded blue and black Beginning with CPUO install DIMMS in pairs either in the blue or in the black connectors m If you have four DIMMS and two CPUs install two DIMMs for CPUO and two for CPUI for optimum performance FIGURE 3 4 When the workstation boots the OpenBoot PROM checks for compatible memory modules See OpenBoot PROM Memory Message on page 3 6 for additional information Before replacing Sun Ultra 45 and Ultra 25 memory verify that the latest versions of OpenBoot PROM system firmware and recommended system patches are installed on your system If necessary check the Sun System Handbook at SunSolve Online http sunsolve sun com handbook pub pm DAA e INNNANANNANNNAANANT BS L ESSSSSSSSN Es al CPU installed tite connector m fy mmm mmm BLACK connector empty FIGURE 3 3 DIMM Configurations for Single CPU Workstations Note The Ultra 25 workstation has one CPU CPUO and one bank of four DIMM slots on the motherboard 3 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 m AAS _ as AAA RAR MSY NSSSSSSSSSSSSSSSNV AY AnS DASA DAA INSSSSSSSSSSSSSSSSSN SSSSSSSSSSSSSSSSSNI
88. f tests that verify motherboard components are operating properly Now initiated with the post command Programmable read only memory After the PROM has been programmed it cannot be reprogrammed See flash PROM A DIMM that includes a register buffer Reduced instruction set computer A computer using the RISC architecture Serial attached SCSI Serial ATA Small computer system interface Single data rate Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 SDRAM SEEPROM SMBus smart card snoop Southbridge SPOR SPP SRAM SunVTS superscalar superuser T Tip connection TPE TOD U UltraDMA UltraSPARC IIli USB UTP Synchronous DRAM Serial electrically erasable programmable read only memory System management bus The SMBus protocol is a subset of the I2C protocol A card used for user authentication or storing individual user preferences A search for the latest data in memory A highly integrated system I O chip One of three I O subsystem bridge chips System power on reset Standard parallel port Static random access memory A diagnostic application for testing hardware A processor that can execute more than one instruction per cycle A privileged account with unrestricted access to all files and commands A connection that enables a remote shell window to be used as a terminal to display test data from a system using the terminal interface protocol
89. fety and Compliance Guide 819 2785 The document is available from http www sun com documentation m Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label m Never push objects of any kind through openings in the equipment Dangerous voltages might be present Conductive foreign objects could produce a short circuit that could cause fire electric shock or damage to your equipment Safety Symbols The following symbols might appear in this document Caution There is a risk of personal injury and equipment damage To avoid personal injury and equipment damage follow the instructions Caution Hot surface Avoid contact Surfaces are hot and might cause personal injury if touched Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Electrostatic Discharge Safety Electrostatic discharge ESD sensitive devices such as the motherboard PCI cards hard drives and the NVRAM require special handling Caution The boards and hard drives contain electronic components that are extremely sensitive to static electricity Ordinary amounts of static electricity from clothing or the work environment can destroy components Do not touch the components along their connector edges 2 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnos
90. hard drive backplane Chapter 4 Replacing Storage Devices 4 5 4 2 2 Installing the Hard Drive Backplane and Cables Remove the new hard drive backplane and cables from the packaging Using a No 2 Phillips screwdriver replace the two screws for the hard drive backplane Reconnect the cables to the following connectors m Power cable P3 on backplane connector J2 FIGURE 4 2 m Hard drive backplane signal cable from J4 of the hard drive backplane and J42 on the motherboard Inspect the cabling to verify that the signal and power cables are both secure at the backplane and the motherboard If you removed any long PCI cards replace them Refer to Installing a PCI Card on page 3 18 Reassemble the workstation Power on the system and verify the cable installation Refer to m Reassembling the Workstation on page 6 1 m Verifying Component Installation on page 6 5 4 3 4 3 1 Replacing the I O Module With the DVD Dual Drive and Audio USB Board This section describes removal and installation of the I O module The I O module contains the DVD dual drive the audio USB board with speaker USB and audio connectors and the Power button and LED Removing the I O Module and DVD Dual Drive Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Open the I O cable cl
91. he Workstation on page 6 1 m Section 6 2 Verifying Component Installation on page 6 5 6 1 Reassembling the Workstation Verify that you have not left any tools loose screws or loose components inside the system Replace the fan tray if you removed it FIGURE 6 1 Fit the access panel into the chassis FIGURE 6 1 a Ensure that the access panel latches are secure b Slide the lock block towards the back of the workstation If desired lock the system or insert a security cable Remove the wrist strap from the workstation and your wrist Pivot the support stabilizer from underneath the workstation FIGURE 6 3 Set the chassis upright Press in the side cover until the latches click 6 1 FIGURE 6 1 Reassembling the Workstation 8 Reconnect the keyboard mouse monitor network connections and any peripherals FIGURE 6 2 9 Reconnect the power cord to the workstation and the power source 6 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 i Mig 2 s mm FIGURE 6 2 Reconnecting the Cables 10 Power on any connected peripherals or monitors Note The monitor must be powered on before the workstation so that the monitor can communicate with the graphics accelerator when the workstation powers on 11 Power on the workstation Chapter 6 Finishing Component Replacement 6 3 Power button FIGURE 6 3 Powering On the Worksta
92. he ok prompt to view or change NVRAM configurations see Changing NVRAM Configuration Parameter Values on page 10 3 10 2 10 2 1 Changing NVRAM Configuration Parameter Values The NVRAM configuration parameter values set the startup behavior of the Sun Ultra 45 or Ultra 25 workstation Changes made to the variables typically survive power cycling and if not configured properly might have an adverse affect Use discretion when changing or resetting NVRAM configuration parameter values Displaying and Changing Parameter Values Use the commands listed in TABLE 10 2 to view and modify NVRAM configuration parameter values TABLE 10 2 NVRAM Parameter Configuration Commands Command Description printenv parameter Displays the current value for the parameter If no parameter is provided all parameters their current value and their default value are displayed setenv parameter value Sets parameter to value Values are typically textual or numeric Changes made with the setenv command are permanent but require a reset or power cycle to take affect set default parameter Resets the parameter to the default value set defaults reset all password Resets all parameters to their default values Initiates a warm boot where most NVRAM configuration parameters are read by OpenBoot PROM With power cycling or a cold boot all NVRAM configuration parameters are read by the OpenBoot PROM Sets the security password Chapt
93. her device Dynamic random access memory A read write dynamic memory in which the data can be read or written in approximately the same amount of time for any memory location Mounting hardware used to secure hard drives and other peripherals inside the workstation Data translation look aside buffer Optical drive that can read and write DVDs and CDs Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 DVD ROM E ECC ECP EEPROM EMI EPIC 7 ESD Ethernet F flash PROM FPU Gbit Gbyte GHz GUI Digital versatile disc read only memory Error checking and correction The detection and correction of all single bit errors plus the detection of double bit and some multiple bit errors Extended capabilities port Electrically erasable programmable read only memory Electromagnetic interference An electrical characteristic that directly or indirectly contributes to a degradation in performance of an electronic system Texas Instruments Inc 0 13 micron chip fabrication process Electrostatic discharge A type of network hardware that provides communication between systems connected directly together by transceiver taps transceiver cables and various cable types such as coaxial twisted pair and fiber optic Flash programmable read only memory Floating point unit A device board or integrated circuit that performs floating point calculations Gb Gigabit
94. i Java OpenBoot StorEdge Ultra and Solaris are trademarks or registered trademarks of Sun Microsystems Inc in the U S and in other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and in other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The Energy Star logo is a registered trademark of the EPA The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements ps Sun Microsystems is an ENERGY STAR partner Those configurations of this product LL a that bear the ENERGY STAR mark meet or exceed the ENERGY STAR guidelines ENERGY STAR U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FI
95. ing and Solaris Diagnostics 9 1 9 1 9 2 9 3 9 4 9 5 Predictive Self Healing Overview 9 1 Predictive Self Healing Tools 9 2 Using the Predictive Self Healing Commands 9 3 9 3 1 Using the fmdump Command 9 3 9 3 1 1 fmdump V Command 9 4 9 3 1 2 fmdump e Command 9 4 9 3 2 Using the fmadm faulty Command 9 4 9 3 2 1 fmadm config Command 9 5 9 3 3 Using the fmstat Command 9 5 Determining Which Diagnostics Tools to Use 9 6 Traditional Solaris Troubleshooting Commands 9 6 9 5 1 iostat Command 9 7 9 5 1 1 Options 9 7 9 5 2 prtdiag Command 9 8 9 5 2 1 Options 9 8 9 5 3 prtconf Command 9 9 9 5 3 1 Options 9 10 95 4 netstat Command 9 11 9 5 4 1 Options 9 11 9 5 5 ping Command 9 12 9 5 5 1 Options 9 12 9 5 6 ps Command 9 13 9 5 6 1 Options 9 14 9 5 7 prstat Command 9 15 9 5 7 1 Options 9 15 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 10 11 NVRAM 10 1 10 1 10 2 10 3 10 4 10 5 Obtaining the ok Prompt 10 2 Changing NVRAM Configuration Parameter Values 10 3 10 2 1 Displaying and Changing Parameter Values 10 3 10 2 2 Configuration Parameter Default Values 10 5 Setting NVRAM Security Mode 10 7 eeprom Command 10 9 Key Commands 10 9 10 5 1 Stop A Key Sequence 10 10 10 5 2 Stop N Equivalent Key Sequence Procedure 10 10 10 5 2 1 Resetting the NVRAM Temporarily 10 10 10 5 2 2 Resetting the NVRAM Permanently 10 12 10 5 2 3 Workstation Power Cycling 10 12 Power
96. ing index 00000000 00000007 0 gt Motherboard part number and serial number is read from FRU ID DIMM part numbers serial numbers date codes and revisions are read from the DIMM s internal firmware Jumpers for CPU and JBus frequency are read O Init Memory O Probe Dimms O Init Mem Controller Regs Memory is initialized Presence of DIMMs is checked Memory controller registers are initialized 0 Set JBUS config reg JBus configuration register is set 0 IO Bridge unit 1 init test 0 Clear TLU loopback for PCI I lU 0 Do PLL reset O gt Setting timing to 8 1 12 1 MHz CPU frequency 1600 MHz system frequency 200 I O bridge chip is initialized Phase locked loop PLL is reset for the selected frequencies 0 gt Soft Power on RST thru SW Soft reset Chapter 11 Power On Self Test 11 7 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening O gt PLL Reset O Initialize I2C Controller O Init CPU O Init mmu regs O gt Setup L2 Cache 0 L2 Cache Control 00000000 00 04400 0 Size 00000000 00100000 O gt Setup and Enable DMMU O0 Setup DMMU Miss Handler O gt Scrub Mailbox O Timing is 8 1 12 1 133 MHz sys 200 MHz CPU 1600 MHz mem Initializations and setups are repeated New timing ratios and frequencies are displayed 0 UltraSPARC TM O Init Memory O Probe Dimms
97. ions Product Notes Sun Ultra 45 and Ultra 25 Workstations Getting Started Guide Sun Ultra 45 and Ultra 25 Workstations Safety and Compliance Guide Important Safety Information for Sun Hardware Systems Solaris 10 1 06 Sun Hardware Platform Guide Solaris 10 System Administration Guide Solaris Common Desktop Environment User s Guide SunVTS 6 1 User s Guide SunVTS Quick Reference Card SunVTS Test Reference Manual for SPARC Platforms SunVTS 6 1 Release Notes Sun XVR 100 Graphics Accelerator Installation Guide Sun XVR 2500 Graphics Accelerator Installation and User s Guide SunPCi III 3 2 1 User s Guide Sun PCi III Quick Start Installation Guide SunPCi III 3 2 2 Product Notes 819 1891 819 1893 819 1894 819 2785 816 7190 817 6337 817 1895 806 4743 819 2361 819 2365 819 2362 819 2363 816 7560 817 7517 817 3630 817 4343 817 3631 xx Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual part number 819 1892 12 Preface xxi xxii Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 1 Produc
98. ip at the top of the chassis FIGURE 4 3 3 Disconnect the following cables 4 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 m Audio and power cable at J3 on the motherboard m DVD cable at J11 on the motherboard m USB cable from at J36 on the motherboard New cables are provided with the DVD dual drive and the I O module If you need to remove a long PCI card to access the USB cable refer to Removing a PCI Card on page 3 14 4 Press the I O module release button and pull the I O module out the front of the chassis Place the I O module on an antistatic mat Caution Do not attempt to remove the bezel from the front of the I O module T FIGURE 4 3 Removing the I O Module With the DVD Dual Drive and Audio USB Board Chapter 4 Replacing Storage Devices 4 7 4 3 2 5 If you are only replacing the DVD dual drive a Using a No 0 Phillips screwdriver remove the screws holding the DVD dual drive into the I O module b Pull the DVD dual drive straight out the back of the removable media bay FIGURE 4 3 If you are replacing the audio USB board a Remove the DVD dual drive and set it aside b Using a No 2 Phillips screwdriver remove the four screws that secure the audio USB board to the I O module c Pull the audio USB board straight out the back of the removable media bay FIGURE 4 3 Installing the I O Module and DVD Dual Drive Remove the I O mod
99. istered DIMMs C 7 removing audio USB board 4 6 battery 3 10 DIMMs 3 7 DVD dual drive 4 6 fan tray 5 2 5 3 hard drive 4 2 motherboard 3 20 NVRAM 3 11 optical drive 4 6 PCI cards 3 14 power supply 5 4 replacement procedures preparing for 2 1 replacing audio USB board 4 6 battery 3 9 cables hard drive interface 4 4 DIMMs 3 3 DVD dual drive 4 6 fan tray 5 1 hard drive 4 2 I O module 4 6 memory 3 3 motherboard 3 20 NVRAM 3 11 PCI cards 3 13 power supply 5 4 required tools 2 3 S safety precautions 2 1 2 2 symbols 2 2 SCSI testing OpenBoot PROM 12 3 SDRAM 1 1 C 4 SEEPROM NVRAM 10 1 testing SunVTS 13 1 testing OpenBoot Diagnostics 12 8 serial port parameters 11 18 symbol 1 5 testing OpenBoot Diagnostics 12 8 testing SunVTS 13 1 Index 5 shock specifications B 4 description C 6 show devs utility 12 2 motherboard block diagram C 6 speaker motherboard diagram C 2 testing SunVTS 13 1 USB speaker audio USB board replaceable keyboard stop commands 10 9 component 2 9 ports 1 4 1 5 specifications symbol 1 5 acoustic B 3 electrical B 3 V physical B 1 version utility 12 5 shock and vibration B 4 vibration specifications B 4 SPOR 7 6 Stop A key sequence 10 10 W Stop N key sequence 10 10 watch clock utility 12 5 Sun C 2 watch net utility 12 3 SunVTS 13 1 installing 13 1 X overview 13 1 XBus C 6 purpose 7 2 superuser commands and tro
100. ive 4 2 4 1 2 Installing a Hard Drive 4 3 4 2 Replacing the Hard Drive Backplane and Cables 4 4 4 21 Removing the Hard Drive Backplane and Cables 4 4 4 2 2 Installing the Hard Drive Backplane and Cables 4 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 43 Replacing the I O Module With the DVD Dual Drive and Audio USB Board 4 6 43 1 Removing the I O Module and DVD Dual Drive 4 6 4 3 2 Installing the I O Module and DVD Dual Drive 4 8 Replacing Chassis Components 5 1 5 1 Replacing the Fan Tray and Fan Tray Backplane 5 1 5 1 1 Removing the Fan Tray 5 2 5 1 2 Removing the Fan Tray Backplane 5 3 5 13 Installing the Fan Tray and Fan Tray Backplane 5 3 5 2 Replacing the Power Supply 5 4 5 21 Removing the Power Supply 5 4 5 2 2 Installing the Power Supply 5 6 Finishing Component Replacement 6 1 6 1 Reassembling the Workstation 6 1 6 2 Verifying Component Installation 6 5 6 2 1 Reconfiguring the System With boot r Option 6 5 6 2 2 Verifying Configuration With POST 6 5 6 2 3 Verifying Configuration With POST and OpenBoot Diagnostics 6 5 6 2 4 Verifying Configuration With prtdiag 6 5 Diagnostics Overview 7 1 7 1 Diagnostic Tools Available 7 1 7 2 Diagnostic Tests 7 2 7 2 1 Diagnostics Hierarchy 7 4 7 3 Power On Sequence 7 6 Basic Diagnostics 8 1 8 1 LED Diagnostics 8 1 Contents v vi 8 2 8 3 Audio Diagnostics 8 2 Display Diagnostics 8 2 9 Solaris 10 Predictive Self Heal
101. lerator to be the new console display by typing its respective letter For example Enter Selection q to quit b The utility ends and the device node path is loaded into a text buffer 4 Make an alias for the device node path For example ok nvalias newconsoledisplay Ctrl Y Type a space hold down the Control key and press the Y key 5 Configure the output device parameter for the new console display For example ok setenv output device newconsoledisplay 6 Reset the OpenBoot PROM ok reset all The system now uses the Sun XVR 100 graphics accelerator as the new console display Note The default console display the first graphics accelerator found in probe order is still aliased to screen If you want to check the new console display type test newconsoledisplay Chapter 3 Replacing the Motherboard and Associated Components 3 17 DD Installing a PCI Card 1 Power off the system and attach an antistatic wrist strap If necessary disconnect external cables Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Locate the available PCI card slots You might have to remove a second chassis filler panel for some PCI cards that use two PCI card slots Read the documentation that came with the PCI card and see General PCI Card Guidelines on page 3 15 FIGURE 3 10 Installing a PCI Card 3 18 Sun Ultra 45 and U
102. ll in fault analysis Your Sun Microsystems service representative can provide these types of services xviii Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Documentation Support and Training Sun Function URL Documentation http www sun com documentation Support http www sun com support Training http www sun com training Third Party Web Sites Sun is not responsible for the availability of third party web sites mentioned in this document Sun does not endorse and is not responsible or liable for any content advertising products or other materials that are available on or through such sites or resources Sun will not be responsible or liable for any actual or alleged damage or loss caused by or in connection with the use of or reliance on any such content goods or services that are available on or through such sites or resources Preface xix Related Documentation TABLE P 2 Application Related Documentation Title Part Number Basic workstation hardware and software setup Recent information and changes Basic workstation setup information Safety and compliance Solaris 10 Operating System Power Management and Dtpower SunVTS documentation Graphics accelerator documentation SunPCi III co processor board documentation Sun Ultra 45 and Ultra 25 Workstations Installation Guide Available in ten languages Sun Ultra 45 and Ultra 25 Workstat
103. ltiplexer A multiplexer merges information from multiple signals to a single channel An addressable point on a network Nonvolatile random access memory Stores system variables used by the boot PROM Contains the system host ID number and Ethernet address NVRAM retains the data when the workstation is powered off OpenBoot PROM contains the PROM monitor program a command interpreter used for booting resetting low level configuration and simple test procedures OpenBoot software initially boots the system to a state in which the system can further load an operating system OpenGL is an application programming interface API for developing portable interactive 2D and 3D graphics applications Glossary 5 P PCI PCI Express PCI X peripheral PHY PID POR POST PROM R registered DIMM RISC SAS SATA SCSI SDR Glossary 6 Peripheral component interconnect A high performance 32 or 64 bit wide bus with multiplexed address and data lines Peripheral Component Interconnect Express A scalable I O serial bus technology with greater bandwidth than PCI and PCI X An improvement to the PCI bus Removable media assembly A device such as a smart card reader CD ROM drive DVD ROM drive 4 mm tape drive or a diskette drive Physical access layer Part of the digital to analog connection between the MAC and the physical Ethernet wire Process ID Power on reset Power on self test A series o
104. ltra 25 Workstations Service and Diagnostics Manual May 2006 10 Using a No 2 Phillips screwdriver remove the chassis filler panel from the PCI card slot and set the screw aside in a container FIGURE 3 10 Remove a second filler panel if needed for dual width PCI cards Remove the new PCI card from its antistatic container Caution Handle the PCI card along the outside edges Do not handle the PCI card along the contact edge If you are installing a long PCI E card be sure to engage the PCI E connector latch Position the PCI card so that the PCI bracket aligns with the chassis rear panel slot and the PCI card edge aligns with the motherboard PCI card connector Insert the PCI card into the PCI card slot If you are installing a long PCI Express card be sure to engage the PCI E connector latch FIGURE 3 10 Firmly press the PCI card straight down into the PCI card slot until it is fully seated in the slot Use a No 2 Phillips screwdriver to fasten the screw that secures the PCI card retainer FIGURE 3 10 Inspect the PCI card fasteners to verify that m The PCI card panel slot screws are tight m The PCI cards are secure in the connectors If you are finished working reassemble the workstation power on the workstation and verify the PCI card installation Refer to Finishing Component Replacement on page 6 1 Note Boot the system with the r option so that the Solaris Operating
105. ltra 25 workstations Appendix C provides a functional description of the Sun Ultra 45 and Ultra 25 workstations Using UNIX Commands This document might not contain information about basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices Refer to the following for this information m Software documentation that you received with your system m Solaris Operating System documentation which is at http docs sun com xvi Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Shell Prompts Shell Prompt C shell machine names C shell superuser machine name Bourne shell and Korn shell Bourne shell and Korn shell superuser Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files Edit your login file and directories on screen Use 1s a to list all files computer output You have mail AaBbCc123 What you type when contrasted su with on screen computer output password AaBbCc123 Document titles new words or Read Chapter 6 in the User s Guide terms words to be emphasized These are called class options Replace command line variables You must be superuser to do this with real names or values To delete a file type rm filename The settings on your browser might differ from these settings Preface xvii Additional Support Resources TABLE P 1 lists additi
106. nd the ejector levers are in the vertical position Repeat Step 4 through Step 5 until all DIMMs are installed Verify that all DIMM ejector levers are upright seated and tight Reassemble the workstation power on the system and verify the DIMM installation Refer to Reassembling the Workstation on page 6 1 and Verifying Component Installation on page 6 5 You also might want to review the information in OpenBoot PROM Memory Message on page 3 6 C NO Replacing the Battery This section describes removal and installation of the battery TABLE 3 2 lists the battery specifications TABLE3 2 Battery Specifications Specification Value Voltage 3 VDC Type CR 2032 Chapter 3 Replacing the Motherboard and Associated Components 3 9 3 3 1 Removing the Battery 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Release the battery by pressing the battery clip away from the battery until the battery shifts out of the battery socket FIGURE 3 6 3 Remove the battery Battery clip FIGURE3 6 Removing and Installing the Battery Note The workstation does not function without the battery 3 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 3 3 2 Installing the Battery The battery fits directly into a socket on the motherb
107. ndshaking for tt yb Value of t rue ignores carrier detect for tt yb Chapter 10 NVRAM 10 5 TABLE 10 3 Parameter NVRAM Configuration Parameter Default Values Continued Default Value Description ttya rts dtr off ttya ignore cd ttyb mode ttya mode output device input device auto boot on error error reset recovery load base auto boot boot command diag file diag device boot file boot device use nvramrc nvramrc security mode security password security badlogins verbosity diag trigger service mode diag script false true 9600 8 n 1 9600 8 n 1 Screen keyboard false sync 16384 true boot net disk net false No default No default No default min none false none Value of false disables hardware handshaking for tt ya Value of t rue ignores carrier detect for tt ya Communication parameters for tt yb 9600 baud 8 data bits no parity 1 stop bit no handshaking Communication parameters for tt ya 9600 baud 8 data bits no parity 1 stop bit no handshaking Device alias of the console output display screen is aliased to the first graphics accelerator found in probe order Device alias of the console input device Value of false disables autoboot upon error Command to be executed upon recovery from an error Decimal address of the start of the client program Value of t rue enables the system to boot the Solaris OS without inter
108. nes PCI E 1 long connector is 16 lane capable running 8 lanes PCI E 0 short connector is 8 lane capable running at 4 lanes I O Subsystem UItraDMA ATA 133 controller AC 97 compliant audio interface USB 2 x interface C 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 C 1 3 5 Gigabit Ethernet m 10 100 1000BASE T Ethernet LAN controller m Integrated MAC and PHY TABLE C 1 describes the behavior of the Ethernet status LEDs TABLEC 1 Twisted Pair Ethernet LED Status LED Status Green Link When illuminated a link exists Amber Activity When flashing indicates transmit or receive activity C 2 C 2 1 Motherboard This section describes more details about the motherboard and some components Motherboard Block Diagram FIGURE C 3 shows the block diagram for the Sun Ultra 45 motherboard Note The Sun Ultra 25 workstation motherboard has one CPU CPU0 and one bank of four DIMM slots Other aspects of the Sun Ultra 25 are the same as the Sun Ultra 45 workstation Appendix C Functional Description C 5 DDR I DDR I J BUS ix ai FRU ID BCMS714 a PCI E X16 GP GFX SLOT 3 vn GPIO 0 lt 3 0 gt I2C1 i 73 9 T 0 OHM RESISTER SERIAL T PCI Vo ieu CI E X8 7 8 anal Chie DDR SPD 15 12 INTERRUPTS E BUS UART d PCLE X8 40 P SLOT 2 PCI E X8 SERIAL CONFIG GPIO 1 lt 3 2 gt 31 24 JUMPER PORT 2 GPIO 1 lt 1 0 gt CPLD 4M BYTE PCI E X2 NVRAM eu FLASH
109. nes in use by your system as well as their current state You can check these versions against information on the SunSolve web site to determine if you are running the latest diagnostic engines fmadm config VERSION STATUS DESCRIPTION 1 5 active UltraSPARC III IV CPU Memory Diagnosis 1 0 active CPU Memory Retire Agent 13 active eft diagnosis engine 1 0 active Fault Manager Self Diagnosis 1 0 active I O Retire Agent 1 0 active Syslog Messaging Agent Using the nstat Command The fmstat command can report statistics associated with the Solaris Fault Manager The fmstat command shows information about DE performance In the example below the eft DE also seen in the console output has received an event which it accepted A case is opened for that event and a diagnosis is performed to solve the cause for the failure Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 5 fmstat module ev recv ev acpt wait svo t Sw b open solve memsz bufsz cpumem diagnosis 0 0 0 0 040 0 0 0 0 3 0 KO cpumem retire 0 0 0 0 0 0 0 0 0 0 0 0 eft 1 1 0 0 1191 8 0 0 1 1 3 3M 11K fmd self diagnosis 0 0 0 0 0 0 0 0 0 0 0 0 io retire T 0 0 0 32 4 0 0 0 0 37b 0 syslog msgs 1 0 0 0 0 5 0 0 0 0 32b 0 9 4 Determining Which Diagnostics Tools to Use When a failure occurs a message is often displayed on the monitor Use the flowcharts in FIGURE 7 1 and FIGURE 7 2 to find the correct methods for diagnosing
110. oard There are no additional fasteners or cables Position the battery over the battery socket with the plus side up FIGURE 3 6 Press the battery down into the socket until the battery clicks into place Reassemble the workstation power on the system and verify the battery installation Refer to Finishing Component Replacement on page 6 1 and Verifying Component Installation on page 6 5 3 4 3 4 1 Replacing the NVRAM This section describes removal and installation of the nonvolatile random access memory NVRAM Note If you are replacing a motherboard and you have software that is licensed to the HostID or Ethernet address you should install the old NVRAM on the new motherboard Removing the NVRAM Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Pull the NVRAM straight up from the motherboard connector FIGURE 3 7 Chapter 3 Replacing the Motherboard and Associated Components 3 11 NVRAM key MAC address It e FIGURE3 7 Removing and Installing the NVRAM 3 Set the NVRAM aside on an antistatic mat 3 4 2 Installing the NVRAM The NVRAM installs directly onto the motherboard There are no additional fasteners or cables 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remov
111. ollowing command dtpower amp The Dtpower window is displayed From the Current Power Saving Scheme pulldown menu select Customized Minimal or Standard m If you selected Minimal or Standard select OK The application exits and you are finished m If you want to customize a minimal or standard mode select Customized and elect More The window expands Continue with the remaining steps Select the Device Idle Time Before Power Saving Starts time For Example 15 Min means that after 15 minutes of inactivity all power managed devices will go to low power mode Always On disables power management for the selected device Set the Override Device Idle Time for displays or drives Click OK to close the application Activating the Workstation From Low Power Mode If all devices are in low power mode the green LED on the front panel flashes If any single device is powered up the LED will stop flashing To reactivate the Sun Ultra 45 or Ultra 25 workstation from low power mode press the spacebar on the keyboard or move the mouse If you are connected remotely any system activity that you initiate can bring the workstation out of low power mode Appendix A Power Management A 3 A 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 APPENDIX B Product Specifications This appendix discusses the various specifications of the Sun Ultra 45 or Ultra 25 workstation
112. onal resources to assist with your Sun Ultra 45 or Ultra 25 workstation TABLEP 1 Additional Support Resources Sun Ultra 45 and Ultra 25 Support Resources Find Solaris and other software documents here This is also an alternative web site for some Sun Ultra 45 and Ultra 25 documents This web site has full search capabilities Warranty and Contract Support contacts Links to other service tools URL or Telephone Number http docs sun com http www sun com service online Discussion and Troubleshooting Forums http supportforum sun com Support Diagnostic Tools Alerts for all Sun products SunSolves Contains links to software patches Lists some workstation specifications troubleshooting and maintenance information and other tools Lists warranties for every Sun product http www sun com bigadmin http www sunsolve sun com handbook pub http www sun com service support warranty Sun Service Support phone number 1 800 872 4786 1 800 USA 4Sun Select Option 1 This web site lists international telephone numbers for Sun Service Support http www sun com service contacting index ht ml Note Access to some Sun proprietary information is restricted to authorized Sun personnel Some low level hardware and software failures require troubleshooting techniques that are beyond the scope of this document and are best resolved by those persons with experience and ski
113. onnections and hardware components are probed init program is loaded and executed init program reads etc inittab init program starts rc scripts that read check and mount file systems etc vfstab file system is checked and mounted Additional rc script files are executed Chapter 7 Diagnostics Overview 7 7 7 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 8 Basic Diagnostics This chapter provides basic diagnostics assistance Topics include m Section 8 1 LED Diagnostics on page 8 1 m Section 8 2 Audio Diagnostics on page 8 2 m Section 8 3 Display Diagnostics on page 8 2 6 1 LED Diagnostics This section describes LEDs that you can use to diagnose the workstation TABLE8 1 Front Panel LED States LED Condition Meaning Green Off Workstation is not powered on On Workstation is powered on Blinking Workstation is in low power mode Amber Not functional Not functional Yellow TABLE 8 2 Twisted Pair Ethernet LED Status LED Status Green Link When illuminated a 10 100 1000 Mbps link exists Amber Activity When flashing indicates transmit or receive activity 8 2 Audio Diagnostics If the workstation beeps continuously the keyboard has a bad connection or there is a stuck key on the keyboard To resolve the problem m Inspect for a stuck key on the keyboard and release the stuck key m Disconnect and reconnect the
114. ons Service and Diagnostics Manual May 2006 CA System Block Diagram FIGURE C 2 shows the Sun Ultra 45 workstation system diagram FIGURE C 2 Sun Ultra 45 Workstation System Diagram Note The Sun Ultra 25 workstation motherboard has one CPU CPU0 and one bank of four DIMM slots Other aspects of the Sun Ultra 25 are the same as the Sun Ultra 45 workstation Appendix C Functional Description C 3 C 1 3 C 1 3 1 C 1 3 2 C 1 3 3 C134 Component Overview This section describes some primary motherboard components CPU UltraSPARC IIi 1 6 GHz CPU for the Sun Ultra 45 UltraSPARC Ili 1 34 GHz CPU for the Sun Ultra 25 Integrated L1 caches data instruction prefetch and write Integrated 1 Mbyte L2 data cache System bus I O bridge JBus frequency up to 200 MHz Memory Subsystem Integrated DDR 1 SDRAM 266 MHz memory controller Memory up to eight DDR 1 SDRAM 266 MHz registered DIMMs four per CPU for the Sun Ultra 45 up to four DDR 1 SDRAM 266 MHz registered DIMMs four per CPU for the Sun Ultra 25 16 GBytes for dual CPU 8 GBytes of memory for single CPU I O Bridge Chip Sun Microsystems I O bridge ASIC JBus a 200 MHz bandwidth a 128 bit wide MUX address and data bus Dual PCI buses PCI X compliant 8 x 64 byte I O cache each bus Fully associative I O memory management unit on each bus PCI E 2 long connector is 16 lane capable running 8 la
115. permanent If you change configuration parameters while in Safe NVRAM mode those changes are permanent and do survive a reset TABLE 10 5 lists the configuration parameters that are reset to default values and describes those values TABLE 10 5 Stop N Equivalent Configuration Parameters Parameter Stop N Equivalent Value Description diag switch true Workstation runs in diagnostic mode use nvramrc false Do not use the contents of nvramrc input device keyboard Console input device Chapter 10 NVRAM 10 11 TABLE 10 5 Stop N Equivalent Configuration Parameters Continued Parameter Stop N Equivalent Value Description output device screen Console output device ttya mode 9600 8 n 1 TTYA port default settings See Setting Up for POST on page 11 16 ttyb mode 9600 8 n 1 TTYB port default settings See Setting Up for POST on page 11 16 10 5 22 Resetting the NVRAM Permanently When the ok prompt is displayed typing set defaults discards any customized NVRAM values and permanently restores the default values for all NVRAM configuration parameters See TABLE 10 3 for NVRAM configuration parameter default values 10 5 2 3 Workstation Power Cycling Use one of the following two methods to perform a workstation power cycle by shutting down and immediately restarting the workstation m System reboot A system reboot shuts down any running applications and the operating system then restarts the operating system
116. provides knowledge articles about the fault and corrective action to resolve the fault The fault information and documentation at this web site is updated regularly You can find more detailed descriptions of Solaris 10 Predictive Self Healing at the web site below http www sun com bigadmin features articles selfheal html 9 1 9 TABLE 9 1 Predictive Self Healing Tools In Solaris 10 the fault manager runs in the background The fault manager performs the following functions m Receives telemetry information about problems detected by the system software m Diagnoses the problems m Initiates pro active self healing activities For example the fault manager can disable faulty components TABLE 9 1 shows a typical message generated when a fault occurs on your system The message appears on your console and is recorded in the var adm messages file Note The message in TABLE 9 1 indicates that the fault has already been diagnosed Any corrective action that the system can perform has already taken place If your workstation is still running it continues to run System Generated Predictive Self Healing Message Output Displayed Description ov 1 16 30 20 dt88 292 EVENT TIME Tue Nov 1 16 30 20 EVENT TIME the time stamp of PST 2005 the diagnosis ov 1 16 30 20 dt88 292 PLATFORM SUNW A70 CSN PLATFORM A description of the HOSTNAME dt88 292 system encountering the problem ov 1 1
117. r is required to wait for 10 seconds until authorization can be re attempted For example printenv Firmware Password Sorry Waiting 10 seconds 2 10 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 10 4 eeprom Command It is possible to display and change NVRAM configuration parameters from the Solaris OS by using the eeprom command The eeprom command is executed by superuser in the form of eeprom parameter value If no parameter is specified the eeprom command displays only the current NVRAM configuration parameter values similar to the printenv command For example eeprom asr policy normal test args data not available diag passes 1 diag script normal diag level max diag switch false To enable diagnostics use the eeprom command in this example eeprom diag switch true The eeprom command requires a system reboot for the changes to take effect For more information refer to the eeprom man page 10 5 Key Commands This section describes how to use your USB keyboard to abort or reset NVRAM by using the Stop A or Stop N equivalent commands m Stop A Key Sequence on page 10 10 m Stop N Equivalent Key Sequence Procedure on page 10 10 Chapter10 NVRAM 10 9 10 5 1 10 5 2 10 5 2 1 Before powering on the workstation ensure that the keyboard and mouse are connected to the rear panel USB ports
118. rds use a nonvolatile random access memory module NVRAM that stores parameters used for configuring system startup FIGURE 10 1 The NVRAM module uses a SEEPROM chip The workstation system configuration parameters are stored in NVRAM These NVRAM parameters contain values that determine the startup configuration of your workstation You can modify or reset the parameter values by using commands from the ok prompt or the eeprom command from a terminal window or by using key commands FIGURE 10 1 NVRAM on Motherboard This chapter contains information about the following topics Section 10 1 Obtaining the ok Prompt on page 10 2 Section 10 2 Changing NVRAM Configuration Parameter Values on page 10 3 Section 10 3 Setting NVRAM Security Mode on page 10 7 Section 10 4 eeprom Command on page 10 9 Section 10 5 Key Commands on page 10 9 10 1 10 1 Obtaining the ok Prompt When a Sun Ultra 45 or Ultra 25 workstation is put into run level state 0 the ok prompt is displayed At the ok prompt you can make changes to the NVRAM and conduct OpenBoot PROM tests POST and OpenBoot Diagnostics TABLE 10 1 lists methods for obtaining the ok prompt listed from most preferred to least desirable Caution The Stop A key sequence causes a system abort which loses the system state and might corrupt file systems Method 1 is the preferred procedure TABLE 10 1 Methods for Obtaining the ok P
119. re If you are finished working reassemble the workstation power on the workstation and verify the hard drive installation See Finishing Component Replacement on page 6 1 Note Boot the system with the r option so that the Solaris Operating System can reconfigure itself for the new component See Finishing Component Replacement on page 6 1 4 2 4 2 1 Replacing the Hard Drive Backplane and Cables This section describes removal and installation of the hard drive backplane the signal cable and the power cable Removing the Hard Drive Backplane and Cables Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 4 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 FIGURE 4 2 Disconnecting the Cables From the Hard Drive Backplane 2 Remove all hard drives See Replacing a Hard Drive on page 4 2 3 Remove long PCI cards if they are covering the hard drive backplane cables Refer to Removing a PCI Card on page 3 14 Set these components onto an antistatic mat 4 Disconnect the cables from the following connectors m Hard drive backplane signal cable from J4 of the hard drive backplane and J42 on the motherboard FIGURE 4 2 m Power cable P3 from backplane connector J2 5 Using a No 2 Phillips screwdriver remove the two screws from the
120. replacement on page 9 1 TABLE 7 1 Diagnostic Tools Sorted by Tool Type Continued Diagnostic Tool Type of Tool What the Tool Does How to Use the Tool Solaris 10 Operating Software Commands display system Commands iostat prtdiag System information prtconf netstat ping ps and prstat are run with superuser privileges See Traditional Solaris Troubleshooting Commands on page 9 6 NVRAM Firmware Contains properties and flags The setenv command typed at the ok to configure system and prompt or the eeprom command in a diagnostic tests terminal window can configure the OpenBoot PROM for diagnostics and automatic execution of scripts See NVRAM on page 10 1 POST diagnostics Firmware Tests workstation core Checks low level interaction between components such as CPU and CPU caches memory JBus and PCI memory bridge Output displayed through serial port See Power On Self Test on page 11 1 OpenBoot Firmware Tests system motherboard Component tests are selected from Diagnostics and component interfaces menu If component is PCI card with IEEE 1275 compliant Fcode internal self test is executed See OpenBoot Diagnostics on page 12 6 SunVTS Software Exercises and stresses Invoked from the Solaris Operating fad 7 2 workstation components Diagnostic Tests System Command line or GUI user interface SunVTS must be installed on the system under test See Sun VTS on page 13 1 The Predictive
121. reserved SUN PROPRIETARY CONFIDENTIAL All rights Copyright and license are displayed Use is subject to license terms O gt OBP gt POST Call with 00 00000800 01012000 O Diag level set to MIN O Verbosity level set to NORMAL CPUO is acknowledged and POST configuration is identified O gt Start Selftest Testing is started O gt CPUs present in system 0 CPU is identified and tested O Test CPU s Done O Interrupt Crosscall Done Interrupt handlers are set up and checked O Init Memory Done Memory is initialized phase O Test Memory Done locked loops PLL are reset and memory is re initialized and tested 0 IO Bridge Tests Done I O bridge is tested O gt INFO POST has passed successfully and 0 POST Passed all devices returns control to the OpenBoot 0 PROM O gt POST Return to OBP 11 3 2 post max max The following section contains the output of POST with max diagnostic level and max output verbosity The duration of POST was four minutes 30 seconds The left column is the output The right column describes what is happening If the POST output from your system does not match the output in the left column use the information in the right column to help diagnose the problem Error messages are reported when they are found Examples of POST messages are shown in Analyzing POST Messages on page 11 14 TABLE 11 6 post max max Output Comparison
122. rive Hard drive connector board with one Replacing the Hard Drive Yes backplane and SAS or SATA signal cable Backplane and Cables on cable page 4 4 4 Hard drive Either 250GB 7 200 rpm SATA or Replacing a Hard Drive Yes 146 GB 15 000 rpm SAS on page 4 2 5 Fan tray Connector board with one combined Replacing the Fan Tray No backplane and signal and power cable and Fan Tray Backplane cable on page 5 1 6 Fan tray Fan tray with three fans 12 VDC Replacing the Fan Tray Yes and Fan Tray Backplane on page 5 1 7 Graphics Sun XVR 100 graphics accelerator Replacing the PCI Cards Yes accelerator PCI X on page 3 13 Sun XVR 2500 graphics accelerator PCI Express 8 DIMM 512 MB DIMM 512 MB DDR 1 SDRAM 266 Replacing the DIMMs on Yes MHz ECC page 3 3 DIMM 1 GB DIMM 1 GB DDR 1 SDRAM 266 MHz ECC DIMM 2 GB DIMM 2 GB DDR 1 SDRAM 266 MHz EC 9 Motherboard Sun Ultra 45 or Ultra 25 workstation Replacing the Battery on Yes motherboard with one or two CPUs page 3 9 NVRAM and battery Replacing the NVRAM on page 3 11 Replacing the Motherboard on page 3 20 10 Power supply Power Supply 1000 W 100 240 VAC Replacing the Power Yes With five cables connected One cable is not used in this workstation Supply on page 5 4 Chapter 2 Preparing to Replace Components 2 9 Note The components listed in TABLE 2 1 are subject to change without notice Consult your authorized Sun sales representativ
123. rompt Method Situation Procedure 1 Operating system is 1 Save all data and close all active applications functioning normally Youhave 2 Become superuser of the system superuser access 3 Type init 0 2 Operating system is 1 Save all data and close all active applications functioning normally You do 2 Momentarily press and release the front panel Power button not have superuser access 3 Select Shutdown from the Power Off window if a GUI is displayed In a few moments the system powers off 4 Momentarily press and release the front panel Power button to power the system back on 5 When the Power LED flashes press the Power button twice quickly 3 System is off 1 Momentarily press and release the front panel Power button to power the system back on 2 When the Power LED flashes press the Power button twice quickly 4 Operating system is not Type init 0 functioning normally You can log in as superuser remotely 5 System has just been powered When the Power LED flashes press the Power button twice on quickly 6 No other alternatives are Press the Stop and A keys simultaneously The Stop A key available sequence causes a system abort that loses the system state and might corrupt file systems 10 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 If you are obtaining the ok prompt to run OpenBoot PROM diagnostics see OpenBoot PROM on page 12 1 If you are obtaining t
124. s to flash Quickly press the front panel Power button twice similar to the way you would double click a mouse 10 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Note Once the Power button LED stops flashing and stays lit pressing the Power button again powers off the system A screen similar to the following is displayed to indicate that you have successfully reset NVRAM contents to the default values and the system is in Safe NVRAM mode If a screen similar to the following screen is not displayed allow the system to boot shut down the system and repeat Steps 1 and 2 Sun Ultra 45 Keyboard Present OpenBoot 4 21 x 1024 MB memory installed Serial 53463596 Ethernet address 0 3 ba 2f ca 2c Host ID 832fca2c Safe NVRAM mode the following nvram configuration variables have been overridden diag switch is true use nvramrc is false input device output device are defaulted ttya mode ttyb mode are defaulted These changes are temporary and the original values will be restored after the next hardware or software reset ok While the workstation is in the Safe NVRAM mode some of the NVRAM configuration parameters are reset to their default values The reset parameters include those parameters that are more likely to cause problems such as TTYA settings However these default NVRAM settings are reset only for one power cycle and are not
125. s a quick overview of the system s network including packets in out error status in out collisions and queue i interval Providing a trailing number Identifies intermittent or long duration network events with the i option repeats the By piping netstat output to a file overnight activity netstat command every can be viewed all at once interval seconds p Displays the media table Provides Media Access Controller MAC address for hosts on the subnet Displays the routing table Provides routing information n Replaces host names with IP Used when an address is more useful than a host name addresses Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 11 The following example shows output for the netstat p command netstat p Net to Media Table IPv4 Device IP Address Mask Flags Phys Addr bge0d phatair 46 255 255 255 255 08 00 20 92 4a 47 bge0 ns umpk27 02 46 25542255 255 255 08 00 20 93 f5 99 bge0d moreair 46 255 255 255 255 08 00 20 8a e5 03 bge0d fermpk28a 46 25572552594255 00 00 0c 07 ac 2e bge0d fermpk28as 46 255 255 255 255 00 50 e2 61 d8 00 bgeO0 kayakr 255 255 255 255 08 00 20 d1 83 c7 bgeO0 matlock 255 255 255 255 SP 00 03 ba 27 01 48 bged toronto2 255 255 255 255 08 00 20 b6 15 b5 bgeO0 tocknett 255 255 255 255 08 00 20 7c 5 94 bgeO0 mpk28 1lobby 255 255 255 255 08 00 20 a6 d5 c8 bgeO0 efyinisedeg 255 255 255 255 08 00 20 8d 6a 80 bgeO0 froggy 255 255 2
126. sed for IOBD SASHBA Last read VID 1000 DID 50 O Print Mem Config Memory configuration is to be displayed 0 Caches Icache is ON Dcache is ON Wcache is ON Cache status is displayed Pcache is ON 0 Memory interleave set to 0 0 Bank 0 2048MB 00000000 00000000 gt 00000000 7 fffffff The amount of memory installed is displayed O gt Block Memory O gt Test 2141192192 bytes on bank O 0 gt 0 Done 0 gt 2 Done 0298 Done 0299 Done Memory is checked by block memory tests Memory is checked in banko O gt INFO POST has passed successfully and 0 POST Passed all devices returns control to the OpenBoot 0 PROM O gt POST Return to OBP Error messages are reported when they are found Examples of POST messages are shown in Analyzing POST Messages on page 11 14 11 12 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Ul 39 11 3 4 post min min The following is the output of POST with min diagnostic level and min output verbosity The duration of POST was 90 seconds ok post min min Executing Power On Self Test Configuring system memory amp CPU s Probing system devices Probing memory Probing I O buses Sun Ultra 45 Keyboard present Copyright 1998 2005 Sun Microsystems Inc All rights reserved OpenBoot 4 21 x 1024 MB memory installed Serial 53463596 Ethernet address 0 3 ba 2f ca 2c Host ID 832fca2c POST conducted
127. static strap to your wrist and then to a metal area on the chassis Then disconnect the power cord from the workstation and the wall receptacle Following this caution equalizes all electrical potentials with the workstation 5 1 Replacing the Fan Tray and Fan Tray Backplane This section describes removal and installation of the fan tray and fan tray backplane 5 1 Caution Do not operate the workstation without the fan tray S l Removing the Fan Tray 1 Power off the system and attach an antistatic wrist strap Open and position the chassis and remove the access panel Refer to Powering Off the Workstation on page 2 4 2 Using the handle pull the fan tray from the chassis and set it aside Fan tray handle FIGURE 5 1 Removing the Fan Tray 5 2 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 5 1 2 Removing the Fan Tray Backplane 1 Disconnect the fan tray backplane from the motherboard at connector J20 FIGURE 5 1 2 Using a No 2 Phillips screwdriver remove the screws for the fan tray backplane FIGURE 5 2 Removing the Fan Tray Backplane oA Installing the Fan Tray and Fan Tray Backplane 1 Using a No 2 Phillips screwdriver mount the backplane to the chassis Do not overtighten the screws 2 Connect the fan tray cable to the backplane and to the motherboard at connector J20 Chapter 5 Replacing Chassis Components 5 3 3 Align the fan tray in th
128. t Description Topics covered in this chapter are m Section 1 1 Product Overview on page 1 1 m Section 12 External System Description on page 1 3 m Section 13 Supported Sun Monitors on page 1 6 1 1 Product Overview The Sun Ultra 45 and Ultra 25 workstations can be configured with the features described in TABLE 1 1 and shown in FIGURE 1 1 TABLE 1 1 Sun Ultra 45 and Ultra 25 Workstations Features Feature Processor Operating system Memory options Power supply Description One or two CPUs 1 6GHz UltraSPARC IMi CPU with 1 MB integrated Level2 cache heat sink and fan Note Ultra 25 workstation has one 1 34GHz UltraSPARC Ili CPU with 1 MB integrated Level2 cache heat sink and fan Preinstalled Solaris 10 1 06 Operating System supporting 32 bit and 64 bit applications 1 GB to 16 GB of ECC DDR 1 SDRAM 266MHz memory using matched pairs of 512 MB 1 GB or 2 GB DIMMs Maximum of 4 DIMM pairs per CPU 8 DIMMS total Note Ultra 25 workstation can accept up to 8 GB of the same memory used in the Ultra 45 workstation Maximum of 4 DIMMs installed as matched pairs 1000 W autoranging TABLE 1 1 Feature Sun Ultra 45 and Ultra 25 Workstations Features Continued Description Internal storage Optical media Audio Graphics accelerators Keyboard Mouse Expansion slots on the motherboard Connectors Up to four 3 5 inch hard drives either 250 GB Serial ATA SATA
129. t Diagnostics tests the test purpose and describes possible problems and resolutions The test numbers in TABLE 12 1 match the test numbers in the first OpenBoot Diagnostics menu in OpenBoot Diagnostics on page 12 6 TABLE 12 1 OpenBoot Diagnostics Test Usage OpenBoot Diagnostics Test Purpose What Error Results Might Mean and What to Do SUNW XVR 100 2 Tests the display and Graphics accelerator is not properly seated into PCI slot Test 1 memory of the or graphics memory is bad Reseat the graphics respective graphics accelerator in the PCI slot or replace it accelerator env monitor Tests environmental Problem with fan or other temperature controls Check Test 2 controller fan tray backplane connector flashprom 2 0 Checks headers and Problem with flash PROM on motherboard Check the Test 3 checksums motherboard and replace if necessary serial 2 0 Tests the secondary or Problem with the device connected to the serial port or Test 4 primary serial port at I O subsystem chip If no problem with the device different baud rates check the motherboard 12 3 3 Configuring OpenBoot Diagnostics OpenBoot Diagnostics is configurable For the simplest testing follow this procedure 1 At the obdiag prompt set the diagnostic passes to 1 Type obdiag gt setenv diag passes 1 2 Set the diagnostic level to maximum Type obdiag gt setenv diag level max 12 8 Sun Ultra 45 and Ultra 25 Workstations Service an
130. t is displayed again Set the diag switch property to t rue Type ok setenv diag switch true Start OpenBoot Diagnostics Type ok obdiag 12 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 12 52 obdiag Menu Once started OpenBoot Diagnostics polls the system for device nodes If the device has a self test the device function can be verified Some cards may not support self test When the poll is finished OpenBoot Diagnostics lists a menu of the tests that can be executed For example obdiag 2 env monitorQ3 0 3 flashpromQ0 0 5 serial 2 80 1 SUNW XVR 100 2 4 serial 2 0 Commands test test all except help what setenv set default exit diag passes 1 diag level max test args The diagnostics displayed are dynamic If a device node is not recognized it is not listed in the menu For example if the Sun XVR 100 graphics accelerator were removed from the system the Sun XVR 100 graphics accelerator test would not be available and all remaining tests would shift location and be renumbered For example obdiag 2 flashpromQ0 0 3 serial 2 0 1 env monitor 3 0 4 serial 2 80 Commands test test all except help what setenv set default exit diag passes 1 diag level max test args Chapter 12 OpenBoot PROM 12 7 12 321 Interpreting OpenBoot Diagnostics Tests TABLE 12 1 lists some OpenBoo
131. t process ID system time when executed and the path to the executable o option Enables configurable output Provides only most important information Knowing the The pid pcpu pmem and percentage of resource consumption helps identify comm options display process processes that are affecting system performance and ID percent CPU consumption might be hung percent memory consumption and the responsible executable respectively The following example shows output for one ps command 4 PRPRrPRPR Oo le O 0 OO ooo og As Oo c PID 100652 ps eo pcpu pid comm sort rn 100317 100460 100677 100600 100591 100462 100333 usr openwin bin Xsun dtwm ps ksh usr dt bin dtterm usr dt bin sdtperfmeter mibiisa COMMAND bin csh Note When using sort with the r option the column headings are printed so that the value in the first column is equal to zero 9 14 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 9 5 7 9 5 7 1 TABLE 9 8 prstat Command The prstat utility iteratively examines all active processes on the system and reports statistics based on the selected output mode and sort order The prstat command provides output similar to the ps command Options TABLE 9 8 describes options for the prstat command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation Options for prst at Option
132. tatus Revision pci le 600000 pcil08e a801 okay 4 pciQ1f 700000 pcil08e a801 okay 4 System PROM revisions OBP 4 16 3 2004 11 05 18 29 Sun Ultra 45 OBDIAG 4 16 3 2004 11 05 18 31 9 5 3 prtconf Command Similar to the show devs command run at the ok prompt the prtconf command displays the devices that are configured for the Sun Ultra 45 or Ultra 25 workstation The prtconf command identifies hardware that is recognized by the Solaris OS If hardware is not suspected of being bad yet software applications are having trouble with the hardware the prt conf command can indicate if the Solaris software recognizes the hardware and if a driver for the hardware is loaded Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 9 9 5 3 1 Options TABLE 9 4 describes options for the prtconf command and how those options can help troubleshoot the Sun Ultra 45 or Ultra 25 workstation TABLE9 4 Options for prtconf Option Description How It Can Help No option Displays the device tree of devices recognized by the OS Similar to the output of no option however the device driver is listed Similar to the output of no option yet is abbreviated Displays the version and date of the OpenBoot PROM firmware If a hardware device is recognized then it is probably functioning properly If the message driver not attached is displayed for the device or for a sub device then the driver for the devi
133. tdiag Command on page 9 8 Chapter 6 Finishing Component Replacement 6 5 6 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 CHAPTER 7 Diagnostics Overview This chapter describes some diagnostic tools This chapter contains the following topics m Section 7 1 Diagnostic Tools Available on page 7 1 m Section 7 2 Diagnostic Tests on page 7 2 m Section 733 Power On Sequence on page 7 6 7 1 Diagnostic Tools Available The Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual uses displayed messages system sounds flowcharts and firmware and software diagnostic tools to help you locate and identify workstation malfunctions TABLE7 1 Diagnostic Tools Sorted by Tool Type Diagnostic Tool Type of Tool What the Tool Does How to Use the Tool System LEDs Hardware Shows status of system or of For information on system power and a specific component Ethernet LEDs see LED Diagnostics on page 8 1 System sounds Hardware Single beep indicates If continuous beeping disconnect and keyboard connection when reconnect keyboard Inspect for stuck the system boots Continuous keys or replace beeping indicates a stuck key on the keyboard Solaris 10 Predictive Software Runtime diagnostics program Use Predictive Self Healing first to Self Healing that monitors system errors diagnose the workstation and reports any hardware See Predictive Self Healing Overview needing
134. ted total errors hard errors soft errors and transport errors Identifies suspect I O devices errors are displayed E Displays all device error statistics Provides information about devices manufacturer model number serial number size and errors n Displays names in descriptive format Descriptive format helps identify devices X For each drive reports extended drive statistics Similar to the e option but provides The output is in tabular form rate information This helps identify poor performance of internal devices and other I O devices across the network The following example shows output for one iostat command Chapter 9 Solaris 10 Predictive Self Healing and Solaris Diagnostics 9 7 9 5 2 iostat En cOtO0dO Soft Errors 0 Hard Errors 0 Transport Errors 0 Model ST3120026A Revision 8 01 Serial No 3JT4H4C2 Size 120 03GB 120031641600 bytes Media Error 0 Device Not Ready 0 No Device 0 Recoverable 0 Illegal Request O0 c0t2d0 Soft Errors 0 Hard Errors 0 Transport Errors 0 Vendor LITE ON Product COMBO SOHC 4832K Revision OS3K1 Serial No Size 0 00GB 0 bytes Media Error 0 Device Not Ready 0 No Device 0 Recoverable 0 Illegal Request 0 Predictive Failure Analysis 0 prtdiag Command The prtdiag command displays configuration and diagnostic information for a system The diagnostic information identifies any failed component in the system
135. ter 3 Replacing the Motherboard and Associated Components 3 21 6 Disconnect the following power and signal cables from the motherboard FIGURE 3 12 I O module signal and power cable at connector J3 I O module USB cable at connector J36 DVD dual drive cable at connector J11 Fan tray backplane cable at connector J20 Power supply cables at connectors J22 J28 J45 P1 P2 and P5 Hard drive signal cable connector J42 FIGURE 3 12 Disconnecting Motherboard Cables 3 22 7 Turn the motherboard latch 90 degrees counterclockwise FIGURE 3 13 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 Motherboard handle Motherboard handle Motherboard latch FIGURE 3 13 Releasing the Motherboard Latch 8 Move the cables out of the way 9 Using the motherboard handles tilt the motherboard to one side and lift it until it is free of the chassis FIGURE 3 13 10 Set the motherboard down onto the antistatic mat 3 6 2 Installing the Motherboard 1 Remove the new motherboard from its antistatic package and place it on an antistatic mat 2 Move all cables out of the way 3 Align the motherboard rear panel connectors with the matching holes in the rear panel FIGURE 3 13 Chapter 3 Replacing the Motherboard and Associated Components 3 23 4 Gently lower the motherboard while tilting it down FIGURE 3 13 5 Align the motherboard so that the hooks fit into the holes of
136. the tests No output was provided Error messages are reported when they are found Examples of POST messages are shown in Analyzing POST Messages on page 11 14 post max min The following is the output of POST with max diagnostic level and min output verbosity The duration of POST was 120 seconds ok post max min Executing Power On Self Test No output other than error messages is displayed Examples of POST messages are shown in Analyzing POST Messages on page 11 14 Chapter 11 Power On Self Test 11 13 11 4 Analyzing POST Messages POST has three categories of messages m Error Messages on page 11 14 m Warning Messages on page 11 15 m Info Messages on page 11 16 11 4 1 Error Messages When an error occurs during POST an error message is displayed The error message is bounded by the text ERROR and END ERROR Several error messages might be displayed at different times during the POST process for any single error condition The following error examples were caused by a defective 1 GByte DIMM in the slot labeled DIMMO The first error message occurred when the DIMMs were probed O gt ERROR TEST Probe and Setup Memory O gt H W under test CPUO Memory O gt Repair Instructions Replace items in order listed by H W under test above O gt MSG ERROR miscompare on mem test Address 00000000 00000000 Expected a5a5a5a5 a5a5a5a5 Observed a5a6a5a5 a5a5a5a5 0
137. tics Manual May 2006 Caution Wear an antistatic wrist strap and use an antistatic mat when handling components such as drive assemblies boards or DIMMs When servicing or removing workstation components attach an antistatic strap to your wrist and then to a metal area on the chassis Then disconnect the power cord from the workstation and the wall receptacle Following this caution equalizes all electrical potentials with the workstation 2 2 Required Tools Use the following tools to service the Sun Ultra 45 or Ultra 25 workstations FIGURE 2 1 m No 2 Phillips screwdriver No 0 Phillips screwdriver Antistatic wrist strap Antistatic mat Container for screws Small container Antistatic mat No 0 Phillips screwdriver No 2 Phillips screwdriver Antistatie wrist stap FIGURE 2 1 Required Tools Though not required for component replacement the following tools have proven helpful in certain situations Needle nose pliers tweezers or hemostat Large jeweler s screwdriver Flashlight Digital voltage meter DVM Chapter 2 Preparing to Replace Components 2 3 Place ESD sensitive components such as the motherboard memory PCI cards hard drives and the NVRAM on an antistatic mat The following items can be used as an antistatic mat m Antistatic bag used to wrap a Sun replacement part m Sun ESD mat part number 250 1088 available through your Sun sales representative m Disposable ESD mat shippe
138. tion 12 Select a boot source For most component installations you should become superuser and reboot the workstation so that the Solaris OS finds the new component For example f reboot r If you are at the ok prompt type ok boot r 6 4 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 6 2 6 2 1 6 2 2 6 2 3 6 2 4 Verifying Component Installation There are several methods for verifying the installation of the new component Reconfiguring the System With boot r Option Boot the system with the r option so that the Solaris OS can reconfigure itself for the new component For example boot r Monitor the boot message If a warning message is displayed refer to Section 12 4 OpenBoot PROM Messages on page 12 11 If the problem has not been solved see Diagnostics Hierarchy on page 7 4 Verifying Configuration With POST Run POST with the diag switch to true and the diag level set to max Verify that the new device is recognized by POST Refer to Power On Self Test on page 11 1 Verifying Configuration With POST and OpenBoot Diagnostics Use OpenBoot Diagnostics to test all devices Refer to OpenBoot Diagnostics on page 12 6 Verifying Configuration With prtdiag From a terminal window type prtdiag and verify that all the correct devices are recognized by the system Refer to pr
139. tion on page 2 4 2 Release the DIMM by simultaneously pressing down on both ejector levers at the ends of the DIMM slot FIGURE 3 5 DIMM connector key FIGURE 3 5 Releasing the DIMM 3 Lift the DIMM straight out of the DIMM slot FIGURE 3 5 Caution Handle the DIMMs along the outside edges Do not handle DIMMs along the gold edge Do not touch DIMM components or other metal parts Always Caution Do not lift the DIMM out of the DIMM slot at an angle This can damage the edge connector for the DIMM or the DIMM slot N wear an antistatic wrist strap when handling DIMMs Chapter 3 Replacing the Motherboard and Associated Components 3 7 4 Set the DIMM aside on an antistatic mat 5 Repeat Step 2 through Step 4 until you have removed all relevant DIMMs 3 2 4 Installing the DIMMs Caution If you are installing additional memory remember that DIMMs must be installed in matched pairs of DIMMs FIGURE 3 4 The workstation requires a minimum of one pair of matching DIMMs The minimum OpenBoot Prom level for the Sun Ultra 45 or Ultra 25 workstations is OpenBoot 4 21 x Before installing Sun Ultra 45 and Ultra 25 memory verify that the latest versions of OpenBoot PROM system firmware and recommended system patches are installed on your system If necessary check the Sun System Handbook at SunSolve Online http sunsolve sun com handbook pub Note If your Ultra 45 workstation has two CPUs
140. tp sun com msg Check for for instructions error in SunSolve FIGURE 71 Diagnostic Method Flow Chart Event ID available Contact Sun Services Chapter 7 Diagnostics Overview Exercise system using Sun VTS Optional Collect error Parallel operation information Search SunSolve for your error Collect chassis serial number Resolved issue Collect contract Information Contact Sun Services FIGURE 7 2 Diagnostics Method Flow Chart Traditional Data Collection 7 3 Power On Sequence When you power on the Sun Ultra 45 or Ultra 25 workstation a series of processes brings the workstation to a user ready state The sequence of power on events is shown below 1 User presses the Power button 2 OpenBoot PROM initiates system power on reset SPOR 3 OpenBoot PROM initiates power on self test POST if enabled 7 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 oC o0 NH Oo wm m OpenBoot PROM loads device drivers OpenBoot PROM loads workstation configuration from NVRAM OpenBoot PROM probes PCI bus OpenBoot PROM loads OpenBoot Diagnostics OpenBoot PROM loads and executes boot block Boot block loads and executes bootstrap program Note If the Solaris kernel does not load you can run diagnostics from the ok prompt 10 11 12 13 14 15 16 Bootstrap loads Solaris kernel Bus c
141. tructions O gt FPU Functional Test 0 Scrub Memory O Flush Caches O Functional CPU Tests 0 L2 Cache Functional 0 L2 Cache Stress O gt IMMU Functional O gt DMMU Functional O I Cache Functional 0 I Cache Parity Functional 0 I Cache Parity Tag 0 I Cache Snoop Parity Tag 0 D Cache Functional 0 D Cache Parity Functional 0 D Cache Parity Tag Test 0 W Cache Functional O Graphics Functional O gt CPU Superscalar Dispatch O gt SPARC Atomic Instruction Test O gt Non SPARC Atomic Instruction Test O gt SOFTINT Register and Interrupt Test O Branch Memory Test O Fast ECC test O gt System ECC test Additional FPU testing is performed Memory is set to zero Caches are set to zero CPU functional checks are executed 0 XBus SRAM O IO Bridge Quick Read 0 On board SRAM is checked 11 10 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening 0 IO Bridge Quick Read Only of CSR and ID O fire 1 JBUSID 00000400 0f000000 0 c000002 03dda23 0 0 fire 1 JBUSCSR 00000400 0 410000 0 00000 5 13cb6000 ct jbus perf test I O bridge is checked and PCI E links are trained 0 IO Bridge uni int init test msi init test 1 ilu init test tlu init test lpu init test link train port A link train port B interrupt test
142. ts Memory Controller The memory system consists of the memory control unit MCU in the CPU and two physical banks B0 and B1 of DDR 1 synchronous DRAM memory Only registered DIMMS are supported Clock buffering with a PLL is provided on the DIMMs Each physical bank consists of two 128 bit DDR 1 SDRAM DIMMs These two DIMMs share an 8 byte data bus and an ECC data bus Both physical banks share an address control bus Since each DIMM could be dual sided upper and lower banks there are maximum of four data loads per physical bank The cache line is split across the two physical banks Both banks are controlled by the memory controller Note DIMMs must always be installed in pairs A memory controller sends requests in the pipeline using 16 memory banks in the Sun Ultra 45 when fully loaded and 8 memory banks in the Sun Ultra 25 when fully loaded UltraSPARC Illi DDR 1 memory DDR 266 controller SDRAM interface 128 bit data 9 bit ECC core JBUS interface 1 MBL2 cache JBUS interface 128 bit data 36 bit address 200 MHz FIGURE C 4 UltraSPARC Ii Chip Architecture Appendix C Functional Description C 7 C 3 C 3 1 Cow Serial Ports The Sun Ultra 45 or Ultra 25 workstation has two serial ports When powering off the Sun Ultra 45 or Ultra 25 workstation sends a Break signal out the serial ports This break could interfere with a workstation controlled server if the server is operating through
143. tup L2 Cache POST build version and date is displayed POST build path is displayed Copyright and license are displayed CPUO is acknowledged and POST configuration is read from register CPU IC controller data memory management unit DMMU and instruction memory management unit IMMO are initialized L2 cache is set up and scrubbed data values set to defaults O gt Setup and Enable DMMU 0 Setup DMMU Miss Handler O gt Test Mailbox O gt Scrub Mailbox DMMU is set up Mailbox region is checked and initialized in L2 cache 11 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 11 6 post max max Output Comparison Continued Output Displayed What Is Happening O gt CPU Tick and Tick Compare Registers Test O gt CPU Stick and Stick Compar Registers Test Operation of TICK registers is verified Operation of STICK registers is verified 0 Set Timing 0 UltraSPARC TM IIIi Version 3 4 O Interrupt Crosscall O gt Setup Int Handlers Motherboard timing is to be configured CPU version is identified Interrupt handlers are set up O gt MB Part Dash Revt 3753279 02 0C Serial 000225 O gt CPUO DIMM 0 0 Par 18VDDF12872Y 335D3 Serial 71lfelec9 Date Code 0506 Rev 0300 O CPUO DIMM 1 O gt Part 18VDDF12872Y 335D3 Serial 71fele32 Date Code 0506 Rev 0300 0 gt Set CPU System Speed O gt MCR Tim
144. ubleshooting 9 6 system block diagram C 3 LEDs 7 1 overview C 1 system beeps 8 2 T Tip cable diagram 11 18 connection configuration 11 17 making connection 11 19 tip command 11 20 TOD C2 tools required 2 3 TPE basic configuration 1 2 LEDs C 5 symbol 1 5 troubleshooting Solaris commands 9 6 U UItraDMA C 4 UltraSPARC Mi basic architecture C 7 basic configuration 1 1 Index 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006
145. ule and DVD dual drive assembly from the packaging If you are replacing the audio USB board a Install the new audio USB board into the removable media bay FIGURE 4 3 b Replace all four screws that secure the audio USB board to the removable media bay Install the DVD dual drive into the I O module with the screws FIGURE 4 3 a If you are using the old DVD dual drive screw the old drive into the I O module b If you are using a new DVD dual drive screw the new drive into the I O module Push the I O module and DVD dual drive into the chassis until the module clicks FIGURE 4 3 Connect the cables to the DVD dual drive and the audio USB board If you removed a long PCI card replace it now Refer to Section 3 5 5 Installing a PCI Card on page 3 18 Note Always use the new cables that are shipped with the DVD dual drive or I O module 4 8 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 6 Guide the DVD and audio power cables through the I O cable clip at the top of the chassis and close the clip 7 Reconnect the audio and USB cables to m Audio and power cable at J3 on the motherboard and J0201 on the audio USB board FIGURE 4 3 and FIGURE 4 4 m DVD cable at J11 on the motherboard and J501 on the DVD dual drive m USB cable at J36 on the motherboard and J0601 on the audio USB board FIGURE 4 4 Securing the Audio USB Cables in the I O Cable Clip 8 Inspect
146. vention String that is aliased to the action of booting the system Path and filename of the diagnostics file Device alias of the hardware that has the diagnostics file Path and filename of the boot file Device alias of the hardware that has the boot file Aliases may be separated by a space and are checked in left to right order Value of false disables use of the information in the nvramrc Space Storage space for special conditions and variables used for booting the system Firmware security level Firmware security password Number of failed security password attempts Value of min provides almost no output during diagnostics Reserved Reserved Name of the diagnostics script 10 6 Sun Ultra 45 and Ultra 25 Workstations Service and Diagnostics Manual May 2006 TABLE 10 3 NVRAM Configuration Parameter Default Values Continued Parameter Default Value Description diag level max Value of max enables enhanced diagnostics diag switch false Value of false disables diagnostics under the OpenBoot PROM network boot arguments none Arguments used by the PROM for booting the network More information about the NVRAM configuration parameters is available from the eeprom man page 10 3 Setting NVRAM Security Mode You can restrict the set of operations that users can perform When the security mode parameter is set to either full or command only users with the security password may bypass the
147. xample ok setenv diag switch true This example enables diagnostics Note Parameters that end with a question mark can only be set t rue or false 10 2 2 Configuration Parameter Default Values Typing set defaults resets all parameters to their default values TABLE 10 3 lists the NVRAM configuration parameters the default values and a description TABLE 10 3 NVRAM Configuration Parameter Default Values Parameter Default Value Description asr policy normal Reserved test args Arguments that configure OpenBoot Diagnostics diag passes 1 Number of passes that diagnostics are to make before continuing to boot local mac address true Value of true means to use the MAC address within the motherboard fcode debug false Value of false disables debugging of Fcode scsi initiator id 7 Identifying number of any SCSI host bus adapter oem logo oem logo oem banner oem banner ansi terminal screen columns screen rows ttyb rts dtr ort ttyb ignore cd no default false no default false true 80 34 false true Bitmap of a custom OEM logo Value of false disables use of a custom logo Text of a custom OEM banner Value of false disables use of a custom banner Value of t rue enables the terminal emulator to interpret ANSI escape sequences Number of character columns displayed on the console Number of character rows displayed on the console Value of false disables hardware ha

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