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Stratus ftServer 2600, 4500, and 6300 Systems: Operation and

1. 00000000 0000 00000000 0000 12 a A UO N 11 CPU element 0 I O element 10 CPU element 1 I O element 11 System ID button magnifying glass icon CPU I O enclosure LEDs NMI dump button DVD drive 10 11 12 10 9 dco001b Front panel LEDs USB port Front panel Power button Internal disk drives 16 or disk drive blanks Release levers 4 Overview of ftServer 2600 4500 and 6300 Systems 1 5 System Design CPU I O Enclosures Rear Figure 1 3 shows a rear view of the CPU 1 O enclosures See Description of System Components on page 1 9 for a brief synopsis of some of the components identified in the figure Figure 1 3 ftServer 2600 4500 and 6300 Systems Rear View 14 13 12 11 10 1 USB ports 3 2 Modem and telephone port on the side 9 A modem is an optional component so the telephone port is not present if there is no modem 3 PCI adapter slot 3 PCle or PCI X Not 10 available on ftServer 2600 systems 4 PCI adapter slot 4 PCle or PCI X Not 11 available on ftServer 2600 systems PCI adapter slot 1 PCle 12 PCI adapt
2. 1 Front panel dco028a 2 Captive thumbscrew 3 Bracket 3 Gripping the bracket number 3 on the right side of the panel pull the front panel straight out of its slot 4 With the front panel disconnected from the system backplane remove the DVD drive as described in Removing a DVD Drive on page 5 47 Installing and Replacing System Components 5 7 Removing and Replacing a CPU I O Enclosure Replacing the Front Panel 1 With the front panel disconnected from the system backplane install the DVD drive you removed from the defective front panel into the replacement front panel as described in Replacing a DVD Drive on page 5 48 2 Align the front panel as shown in Figure 5 2 and push it straight into the slot 3 Tighten the captive thumbscrew number 2 at the bottom of the panel Replace the bezel Removing and Replacing a CPU I O Enclosure Remove a CPU I O enclosure to replace it or to access its internal components for other procedures See the following topics e Removing a CPU I O Enclosure on page 5 8 e Replacing a CPU I O Enclosure on page 5 12 Estimated time Five minutes Tools None Use ESD precautions when performing this procedure Removing a CPU I O Enclosure This procedure assumes that you are removing only one CPU I O enclosure and that the other enclosure is operating If you remove both of the CPU I O enclosures in a system you must shut the system down before performin
3. 5 49 N NMI button 3 8 3 9 disabled 3 23 location 3 22 using correctly 3 23 nonmaskable interrupt See NMI button Index 2 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Index P parts packing 4 2 storing 4 2 unpacking 4 1 PCI adapters low profile and full height 1 10 slot labels 1 10 slots 1 10 storage of 5 2 PCI riser assembly 1 11 removing and replacing 5 39 PCI slots numbering 5 36 restrictions 5 36 PDUs LEDs 3 17 replacing 5 52 ports Ethernet 1 11 3 12 serial 1 10 USB 1 9 1 10 VGA 1 10 VTM 1 11 3 12 power button 2 2 cords 2 1 removing from system 2 3 standby 2 1 supplying to system 2 2 power distribution units See PDUs power supply LED 3 9 powering up system 2 2 primary active CPU I O enclosure 5 12 primary CPU elements 1 4 primary I O elements 1 4 R release levers 5 9 5 10 5 22 S safe to pull 3 3 SAFE TO PULL LED 3 6 secondary I O element 1 4 shutting down system automatic 3 6 with operating system commands 2 3 single processor systems 1 2 slots DIMM 5 26 5 27 standby power 2 1 Start Slot Identification command 3 9 starting up the system 2 2 static electricity precautions 4 3 5 2 Stop Slot Identification command 3 9 stopping the system 2 3 storing parts 4 2 system backplane assembly 1 10 replacing 5 20 system components map 5 26 5 27 System Event Log 3 8 system ID activa
4. R639 Preface e The monospace also font represents text that would appear on your display screen The monospace bold font represents text you must type in examples that contain both user input and system output The monospace italic font represents terms in command lines that are to be replaced by literal values For example To display the state of a CPU enclosure type a command in the following format opt ft bin ftsmaint 1s n If you type opt ft bin ftsmaint 1s 0 atthe prompt the following output appears H W Path 0 Description CPU Node Assembly e The percent sign dollar sign and number sign are default prompt signs that have a specific meaning at a Linux or VMware ESX command prompt Although a prompt is sometimes shown at the beginning of a command line as it would appear on the screen you do not type it or indicates you are logged in to a standard user account and are subject to certain access limitations The prompt displayed on the screen depends on your shell environment for example csh or bash indicates you are logged in to the system administrator account and have superuser access Users of this account are referred to as root The prompt sign used in an example indicates the command can be issued only by root Getting Help If you have a technical question about ftServer system hardware or software try these online resources first e Online documentation a
5. or 6300 system with a bezel Four light pipes on the upper right side of the bezel provide a view of the system status LEDs when the bezel is installed 1 2 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 System Design Figure 1 1 ftServer 2600 4500 and 6300 Systems dco003a Overview of ftServer 2600 4500 and 6300 Systems 1 3 System Design The following subsections provide more system design information e CPU VO Enclosures Front on page 1 4 e CPU I O Enclosures Rear on page 1 6 e Description of System Components on page 1 9 e Peripheral Components on page 1 11 CPU VO Enclosures Front Each ftServer 2600 4500 or 6300 system comprises a minimum of two CPU I O enclosures Each CPU I O enclosure contains a CPU element and an VO element joined to the same board The elements are numbered as follows e Upper enclosure CPU element 0 and I O element 10 e Lower enclosure CPU element 1 and I O element 11 Figure 1 2 shows a front view of the two CPU 1I O enclosures in a system without the bezel installed Both CPU I O enclosures are powered by a single power button number 10 in Figure 1 2 that is located on the bottom of the system front panel One of the I O elements is the primary or active I O element
6. see Replacing or Installing a Modem Assembly on page 5 49 p3 Green power LED is on and yellow attention LED is off Modem is powered on and operating normally However a powered on modem is unsafe to remove Green power and yellow attention LEDs are on Modem is powered on but has a fault However a powered on modem is unsafe to remove Green power LED is on and yellow attention LED is blinking Modem is being identified See your system administration documentation for the procedure to identify a modem Modem is unsafe to remove 3 16 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons Power Distribution Unit Status LEDs The model AA P87600 power distribution unit PDU status LEDs Figure 3 6 reflect the status of the PDU Figure 3 6 PDU Status LEDs hn OFF O vos209 1 Status LEDs 2 Circuit breaker switch Table 3 8 describes the meaning of the status LEDs NOTE In the table MPS refers to main power source and TVS refers to transient voltage suppression Troubleshooting the Hardware 3 17 Status LEDs and System Buttons Table 3 8 Model AA P87600 PDU Status LEDs Input Power Description States Circuit Breaker MPS TVS Operational MPS TVS Operational MPS TVS Operational MPS TVS Operational MPS TVS L L Fuse Blown Replace the PDU 3 18 Stratu
7. see the Stratus ftServer System Administrator s Guide for VMware vSphere ROO2E NMI Button Pressing the nonmaskable interrupt NMI button on the primary CPU I O enclosure for four to eight seconds shuts down the system and generates a crash dump file See Using the NMI Button to Create a Dump File on page 3 22 for more information Overview of ftServer 2600 4500 and 6300 Systems 1 9 System Design System Backplane The system backplane assembly connects the two CPU 1I O enclosures to each other It also houses three USB ports two serial communications ports the VGA port and the socket for the modem assembly Modem The modem which attaches to the system backplane provides bidirectional communication with the Stratus ActiveService Network ASN The modem is not hot pluggable You must use software commands to turn off the modem before you remove it USB Ports Four external USB 2 0 ports three on the back of the system and one on the front panel are user configurable and support the keyboard and mouse NOTE On ftServer systems running ftSSS for VMware vSphere only a supported USB keyboard and mouse can be plugged into the system s USB ports during normal operation For information about temporarily enabling support for USB storage devices during system maintenance periods see the Stratus ftServer System Administrator s Guide for VMware vSphere ROO2E PCI Adapter Slots ftServer 2600 syste
8. while the other is the secondary I O element The primary I O element drives control of the video USB ports COM ports DVD drive and modem if attached The PRIMARY system LED see Figure 3 2 and Table 3 2 indicates which CPU I O enclosure contains the primary I O element The primary CPU element may reside in the same CPU I O enclosure as the primary I O element or it may reside in the other CPU I O enclosure NOTE For the sake of simplicity this manual uses the term primary or active enclosure in some cases to indicate the CPU I O enclosure in which the primary I O element resides 1 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 System Design Figure 1 2 ftServer 2600 4500 and 6300 Systems Front View 00000000 0000 ji 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 ji 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 000 6 4 5 e o O 00000000 0000 00000000 0000 ji 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 00000000 0000 ji 00000000 0000 00000000 0000 00000000 0000 00000000 0000
9. 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons Table 3 4 Hard Disk Drive LEDs Continued Fa Blinking green yellow source disk Blinking green target disk Steady yellow Do not remove The source disk is resynchronizing its partner disk The LED appears to flash rapidly alternating between green and yellow Actually the green LED is blinking on access and may appear always on The yellow LED is blinking at approximately 0 5 Hz Although it is safe to remove the target disk doing so necessitates a full resynchronization when the disk is reinserted The green LED flashes rapidly during resynchronization Safe to remove Disk drive is broken Action Verify that the drive is properly installed Verify the connection by removing and replacing the drive If necessary replace the drive with a new one See your system administration documentation for information about component failures and ways to correct them If you are unable to fix the condition contact the CAC or your authorized Stratus service representative Troubleshooting the Hardware 3 11 Status LEDs and System Buttons Table 3 4 Hard Disk Drive LEDs Continued se eee OOOO Blinking yellow Unsafe to remove The disk drive is simplexed e f the drive is part of a mirrored drive pair the partner drive is unavailable Action Reinsert the partner drive to restore duplex operation Verif
10. 5 31 e Replacing the CPU I O Enclosure Fan Assembly on page 5 33 Estimated time Twelve minutes Tools Phillips head number 2 screwdriver Use ESD precautions when performing this procedure Removing the CPU I O Enclosure Fan Assembly 1 Remove the CPU I O enclosure 2 Remove the CPU I O enclosure cover 3 Remove the plenum 4 Remove the two screws number 2 in Figure 5 15 on the fan assembly number 1 J CAUTION Before removing the fan wire connectors number 3 in Figure 5 15 be sure to note which fan wire connector connects to which main board connector 5 in order to install the replacement fan wire connectors into the proper main board connectors 5 Pull straight up on the fan wire connectors to disconnect the cable from the main board connectors NOTE Pull the connector not the wires to disconnect the wires Installing and Replacing System Components 5 31 Removing and Replacing the CPU I O Enclosure Fan Assembly Figure 5 15 Replacing the CPU I O Enclosure Fan Assembly 1 CPU I O enclosure fan assembly 4 Plastic cable retainers 3 2 Screws 2 5 Main board connectors 4 3 Fan wire connectors 4 6 If necessary open the three plastic cable retainers number 4 and free the fan wire connectors from the cable retainers To open a plastic cable retainer swivel the top clip of the retainer to one side and lift it into its open position 7 When the fan wires are separated from t
11. 8 GB then slot 1 in CPU element 1 must have 8 GB and so on for all of the slots 5 26 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing and Adding DIMMs Memory in Dual Processor Systems You install memory in dual processor systems some ftServer 4500 systems and all ftServer 6300 systems in the following slots in the sequence shown see also Figure 5 13 e In CPU 1 slot 1 slot 3 slot 5 slot 2 slot 4 slot 6 e In CPU 2 slot 7 slot 9 slot 11 slot 8 slot 10 slot 12 NOTE Refer also to the map of the system s components that is located on the inside of the top cover of each CPU I O enclosure Figure 5 13 DIMM Slot Numbering in Dual Processor Systems Viewed from Front Slot 7 CPU2 CPU1 oO y N ojoj j j ojl ojola S S Si s O S S S a YM 0 Yn 09 Yn YN MN oh Nj MH ep dco050 You must add the DIMMs in matching slot pairs in the following sequence of slot numbers 1 and 7 3 and 9 5 and 11 2 and 8 4 and 10 6 and 12 To upgrade system memory Estimated time Twenty minutes but variable with the number of DIMMs to be installed and the number of processors per system Tools Phillips head number 2 screwdriver Installing and Replacing System Components 5 27 Replacing and Adding DIMMs Use ESD precautions when performing this proced
12. Activity LED States 3 14 Table 3 6 Ethernet Port and VTM Port Connection Speed LED States 3 14 Table 3 7 Modem Assembly LED States 3 16 Table 3 8 Model AA P87600 PDU Status LEDs 3 18 Table 3 9 Troubleshooting Disk Drives 3 19 Table 3 10 Troubleshooting the DVD Drive 3 21 Table 5 1 Memory Fault LEDs 5 30 Tables vii Tables viii Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Preface The Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 describes how to operate and maintain an ftServer 2600 4500 or 6300 system It explains how to start up and shut down the system how to interpret system operational status based on the state of the light emitting diodes LEDs and how to remove and replace the customer replaceable units CRUs This document is intended for anyone who monitors and maintains ftServer 2600 4500 or 6300 system hardware Revision Information This manual is a revision It includes information about ftServer System Software for VMware vSphere Release 3 0 0 NOTE VMware vSphere does not support ftServer 2600 systems Notation Conventions This document uses the notation conventions described in this section Warnings Cautions and Notes Warnings cautions and notes provide special information and have the following meanings A WARNING A warning indicates a situation where failure to take or avoid a specified
13. after the system has been powered down To remove power to the standby devices remove the power cords Hardware Operation 2 1 System Power System Power ftServer 2600 4500 and 6300 systems have one power button see Figure 1 2 located on the system front panel You press this button to start the system Pressing the Power Button Windows and Linux Systems The system power button functions as follows e Ifthe system power is off and standby power is on pressing the power button turns the system on and boots the operating system e lf the system power is on and the operating system or BIOS is starting stopping or running pressing the power button momentarily initiates an orderly system shutdown Standby power remains on e Ifthe operating system hangs or a hardware failure occurs pressing the power button for several seconds shuts down the system power Standby power remains on CAUTION If you do not want to risk the loss of data that might occur from this action you can attempt less drastic actions to restart the system The Stratus ftServer Virtual Technician Module User s Guide R642 describes how to perform these actions Pressing the Power Button VMware ESX Systems J CAUTION Pressing and releasing the system power button on the front of the system immediately shuts down the system power Use VMware software tools to gracefully turn off a system Starting Up the System Make sure
14. hardened device drivers further enhance the reliability of the operating system environment on ftServer systems Optional support by the Stratus ActiveService Network ASN provides remote service and incident management of the system by the Stratus Customer Assistance Center CAC or your authorized Stratus service representative Many components of the ftServer systems are customer replaceable units CRUs which allow easy removal and replacement of faulty components by on site personnel with minimal training or tools See Description of System Components on page 1 9 for more information System Design Each ftServer 2600 4500 and 6300 system is rack mounted and consists of a chassis two CPU 1I O enclosures a front panel assembly with a DVD drive and USB port a backplane assembly with an optional modem for connecting to the ASN network and peripheral components Overview of ftServer 2600 4500 and 6300 Systems 1 1 System Design ftServer 2600 4500 and 6300 systems come in the following processor configurations e ftServer 2600 systems single processor e ftServer 4500 systems single processor or dual processor e ftServer 6300 systems dual processor NOTES 1 ftServer 2600 systems are not available with ftSSS for VMware vSphere 2 In single processor systems the second processor socket contains a dummy heatsink that is necessary for proper air flow Figure 1 1 shows a front view of an ftServer 2600 4500
15. longer depending on how many VMs are running and how much memory they have been assigned Fan Speed You might notice fan speed increases in high temperature environments during high system activity periods or while performing an IPL loading the operating system software shutting down the system or restarting the operating system The increase in fan speed ensures adequate cooling under these conditions and is normal behavior 2 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Chapter 3 Troubleshooting the Hardware The following topics provide information about troubleshooting ftServer 2600 4500 and 6300 systems e Information About Troubleshooting on page 3 1 e System Administration Documentation on page 3 2 e Status LEDs and System Buttons on page 3 2 e General Hard Disk Drive Problems and Solutions on page 3 19 e DVD Drive Problems and Solutions on page 3 20 e Using the NMI Button to Create a Dump File on page 3 22 Information About Troubleshooting If you have a service contract with Stratus you are not required to troubleshoot complex problems or perform major repairs on ftServer 2600 4500 or 6300 systems ftServer System Software monitors all hardware malfunctions If a malfunction is transient the affected hardware component restarts automatically If a malfunction is permanent the software takes the affected part out of service and acti
16. shut down the system Although you can replace some CRUs without the use of tools others call for the use of a number 2 or number 1 Phillips head or slot head screwdriver Installing and Replacing System Components 5 3 Removing the Bezel Removing the Bezel The system has a removable bezel that attaches to the front of both CPU I O enclosures See the following topics e Removing the Bezel on page 5 4 e Replacing the Bezel on page 5 5 Estimated time One minute Tools None Removing the Bezel 1 Grasp the bezel on its right and left sides 2 Pull the bezel straight toward you until it snaps free from the ball studs number 2 in Figure 5 1 If you are replacing a defective bezel set it aside for repacking See Repacking CRUs on page 4 2 5 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing the Bezel Figure 5 1 Replacing the System Bezel dco003 1 Light pipes 4 2 Ball studs 4 Replacing the Bezel 1 At the front of the system align the bezel with its location on the system frame Align the LED light pipes inside the bezel shown through a cut away view at number 1 in Figure 5 1 with the right side of the system 2 Press the U shaped openings on the inside of the bezel into the b
17. state of a particular component by interpreting the combinations of LED colors and states For example you can determine If system components are operating in duplex mode in which the components are partnered and the partner is operating properly If you remove a duplexed component from service the system continues to operate the duplexed component is safe to pull If system components are operating in simplex mode in which the partner failed or was removed If you remove a simplexed component from service that component s function is eliminated from the system and the system may crash For information about each status LED and system button and actions you can take with respect to the state of the system see one of the following topics System Front Panel LEDs on page 3 4 CPU I O Enclosure Status LEDs on page 3 5 Buttons on the CPU I O Enclosure on page 3 8 Hard Disk Drive Status LEDs on page 3 10 Ethernet and VTM Port LEDs on page 3 12 Ethernet and VTM Port LEDs on page 3 14 Power Distribution Unit Status LEDs on page 3 17 Refer to vendor documentation for information about LEDs in optional components Troubleshooting the Hardware 3 3 Status LEDs and System Buttons System Front Panel LEDs Each ftServer 2600 4500 and 6300 system has a system front panel that includes the LEDs shown in Figure 3 1 Light pipes on the system bezel provide a view of these LEDs The system fro
18. you push the cover firmly into place 5 Tighten the two thumbscrews at the front of the enclosure and the one at the back 6 Replace the CPU I O enclosure and the bezel 5 18 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing the Plenum Removing the Plenum The plenum is an air baffle that you must remove to access the DIMMs the CPU I O enclosure power supply or the CPU I O enclosure fans See the following topics e Removing the Plenum on page 5 19 e Replacing the Plenum on page 5 20 Estimated time Seven minutes Tools Phillips head number 2 screwdriver Use ESD precautions when performing this procedure Removing the Plenum 1 Remove the bezel CPU I O enclosure and CPU I O enclosure cover J CAUTION Do not rotate the plenum when removing it Lift it straight up to avoid damaging its front tabs 2 Lift the plenum number 1 in Figure 5 10 straight out of the enclosure pulling on its lower sides to free them from their settings if necessary Installing and Replacing System Components 5 19 Replacing the System Backplane Assembly Figure 5 10 Replacing the Plenum dco015 1 Plenum Replacing the Plenum 1 Place the plenum as shown in Figure 5 10 and lower it into position until it snaps into place To seat the plenum properly slide its sides over the outside of the DIMM slots and fit its three tabs into the fan assembly 2 Repl
19. 19 Removing the PCI Adapter from the PCI Slot 1 PCI adapter 2 PCI adapter connector If you are replacing a defective PCI adapter set it aside for repacking See Repacking CRUs on page 4 2 Installing a Low Profile PCI Adapter J N CAUTION When handling the PCI adapters hold them securely by their edges Do not touch their electronic elements 1 Install the PCI adapter firmly into its connector 2 Reattach the screw and bracket numbers 1 and 2 in Figure 5 18 to the top of the low profile PCI adapter cage Place the bracket s two lower tabs into the slots in the top of the low profile adapter cage as shown in Figure 5 18 5 38 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing a PCI Riser Assembly and Its Adapters 3 Replace the enclosure cover 4 Replace the CPU I O enclosure 5 Replace the bezel Replacing a PCI Riser Assembly and Its Adapters You must remove the PCI riser assembly to install or remove full height PCI adapters or to replace the PCI riser assembly itself NOTE You can also install low profile adapters in the PCI riser assembly When replacing a defective PCI riser assembly remove the PCI adapters from the defective assembly and install them in the new assembly See the following topics e Removing a PCI Riser Assembly on page 5 39 e Removing a Full Height PCI Adapter on page 5 41 e Installing a F
20. 33 Removing and Installing a Low Profile PCI Adapter 5 35 Replacing a PCI Riser Assembly and Its Adapters 5 39 Removing and Inserting an Internal Hard Disk Drive 5 45 Removing and Replacing a DVD Drive 5 46 Replacing or Installing a Modem Assembly 5 49 Removing and Replacing a PDU 5 52 Index Index 1 iv Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 Figure 5 21 Figure 5 22 ftServer 2600 4500 and 6300 Systems ftServer 2600 4500 and 6300 Systems Front View ftServer 2600 4500 and 6300 Systems Rear View CPU I O Enclosure Interior Components Model 2600 CPU I O Enclosure Interior Components Models 4500 and 6300 System Front Panel LEDs CPU I O Enclosure LEDs and Buttons Bezel Removed Hard Disk Drive LEDs Ethernet and VTM Ports Status LEDs Modem Assembly Status LEDs PDU Status LEDs Replacing the System Bezel Replacing the Front Panel Disconnecting a CPU I O Enclosure Loosening the Front Release Levers on an Enclosure Disengaging the Safety Lever on an Enclosure Alignin
21. Precautions 4 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Chapter 5 Installing and Replacing System Components The following topics describe CRU replacement procedures Before Replacing CRUs on page 5 2 Removing the Bezel on page 5 4 Removing and Replacing a Front Panel on page 5 6 Removing and Replacing a CPU I O Enclosure on page 5 8 Removing and Replacing a CPU I O Enclosure Cover on page 5 16 Removing the Plenum on page 5 19 Replacing the System Backplane Assembly on page 5 20 Replacing and Adding DIMMs on page 5 25 Removing and Replacing the CPU I O Enclosure Fan Assembly on page 5 31 Removing and Replacing the Power Supply Fan on page 5 33 Removing and Installing a Low Profile PCI Adapter on page 5 35 Replacing a PCI Riser Assembly and Its Adapters on page 5 39 Removing and Inserting an Internal Hard Disk Drive on page 5 45 Removing and Replacing a DVD Drive on page 5 46 Replacing or Installing a Modem Assembly on page 5 49 Removing and Replacing a PDU on page 5 52 See the ftScalable Storage Operation and Maintenance Guide R600 for information about removing and replacing CRUs in an ftScalable Storage system Installing and Replacing System Components 5 1 Before Replacing CRUs Before Replacing CRUs Working on the physical system can expose electronic components to pot
22. S SSN a IN ne SNS 7 TONS Qi ANS Aih o SY GAAS So Sy A fp SS Py A Dy WU dco029c 1 Release levers unlocked 2 3 Thumbscrews 2 2 Positioning pins 2 7 With one person supporting the enclosure on each side pull it straight out until it is stopped by the safety lever number 1 in Figure 5 5 on its left side Push down the front end of the lever to disengage it 5 10 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a CPU I O Enclosure Figure 5 5 Disengaging the Safety Lever on an Enclosure dco030 1 Safety lever 1 8 With each person holding a side of the enclosure pull the enclosure straight out and place it on a flat stable surface 9 Ifyou are replacing the CPU 1 O enclosure with a new enclosure transfer the hard disk drives and the full height or low profile PCI adapters from the old enclosure to the new enclosure Installing and Replacing System Components 5 11 Removing and Replacing a CPU I O Enclosure NOTES 1 The replacement enclosure will contain the same CPU and memory configuration as the enclosure you are replacing Do not remove processors or memory modules from the enclosure when you return it to Stratus or a vendor 2 Before you remove the disk drives from the old enclosure label the drives on the bezel of each drive to ensure that you can replace them i
23. Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide Stratus Technologies R639 02 Notice The information contained in this document is subject to change without notice UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF STRATUS TECHNOLOGIES STRATUS MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED HEREIN INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE Stratus Technologies assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the furnishing performance or use of this document Software described in Stratus documents a is the property of Stratus Technologies Bermuda Ltd or the third party b is furnished only under license and c may be copied or used only as expressly permitted under the terms of the license Stratus documentation describes all supported features of the user interfaces and the application programming interfaces API developed by Stratus Any undocumented features of these interfaces are intended solely for use by Stratus personnel and are subject to change without warning This document is protected by copyright All rights are reserved No part of this document may be copied reproduced or translated either mechanically or electronically without the prior written consent of Stratus Technologies Stratus the Stratus logo ftServe
24. ace the CPU I O enclosure cover CPU I O enclosure and bezel Replacing the System Backplane Assembly To replace a system backplane assembly you must disconnect it from both CPU I O enclosures You must also remove the modem assembly from the backplane assembly to install it on the replacement system backplane assembly 5 20 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing the System Backplane Assembly NOTE Because you remove both enclosures from operation to replace a system backplane assembly you must schedule downtime to shut down the system See the following topics e Removing the System Backplane Assembly on page 5 21 e Replacing the System Backplane Assembly on page 5 23 On Linux systems examine the network configuration files before you bring down the system to replace the backplane 1 Examine each embedded Ethernet PCI adapter s network configuration file and delete the entry MACADDR xx XX XX XX XX xx where xx represents hexadecimal address digits if it is present The network configuration files are foundin etc sysconfig network scripts See your system administration documentation for the names of the embedded Ethernet PCI network configuration files which reflect the device names lf an embedded Ethernet PCI adapter s network configuration file contains the keyword MASTER bondname examine the network configuration file for the bo
25. action could cause bodily harm or loss of life Preface ix Preface CAUTION A caution indicates a situation where failure to take or avoid a specified action could damage a hardware device program system or data NOTE A note provides important information about the operation of an ftServer system Typographical Conventions The following typographical conventions are used in this document e The bold font emphasizes words in text or indicates text that you type the name of a screen object or the name of a programming element For example Before handling or replacing system components make sure that you are properly grounded by using a grounded wrist strap In the System Properties dialog box click the Hardware tab Call the RegisterDeviceNotification function e The italic font introduces new terms and in Windows operating system contexts indicates programming and command line arguments that the user supplies For example Many hardware components are customer replaceable units CRUs which can be replaced on site by system administrators with minimal training or tools copy filename filename2 Pass a pointer for the NotificationFilter parameter e The monospace font indicates sample program code and output including message text For example include lt iostream h gt The operation completed successfully x Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide
26. adapters only in PCI slots 3 and 4 on the optional PCle riser assembly You can install PCI X adapters only in PCI slots 3 and 4 on the optional PCI X riser assembly For information about replacing an Ethernet PCI adapter that is part of a port group VMware ESX systems see the Stratus fiServer Systems PCI Adapter Guide R461 Removing a Low Profile PCI Adapter 1 Remove the bezel 2 Remove the CPU VO enclosure and remove the enclosure cover 3 Remove the screw number 1 in Figure 5 18 on the the top of the low profile PCI adapter bracket number 2 5 36 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Installing a Low Profile PCI Adapter NOTE Be sure to keep track of the removed screws and brackets and keep them in a safe place while performing this procedure Figure 5 18 Removing the PCI Adapter Bracket dco034 1 Screw 2 Low profile PCI adapter bracket 3 Lower tabs 4 Remove the bracket by lifting it into a semi upright position and removing its two lower tabs from the slots 5 Pull the PCI adapter number 1 in Figure 5 19 out of its connector number 2 If the adapter does not disconnect easily use a firm side to side tugging motion while maintaining steady pressure on the adapter Installing and Replacing System Components 5 37 Removing and Installing a Low Profile PCI Adapter Figure 5
27. all studs number 2 on the mounting rails until the bezel snaps into place Installing and Replacing System Components 5 5 Removing and Replacing a Front Panel Removing and Replacing a Front Panel Remove the front panel to replace it Also release it but do not remove it to replace the DVD drive You do not need to power down the system or either CPU I O enclosure to remove and replace a front panel assembly See the following topics e Removing the Front Panel on page 5 6 e Replacing the Front Panel on page 5 8 Estimated time Two minutes Tools None Use ESD precautions when performing this procedure Removing the Front Panel You do not need to turn the system off when removing or replacing a front panel The replacement front panel does not include a DVD drive You must remove the DVD drive from the defective front panel and install it in the replacement front panel J CAUTION The DVD drive is not hot pluggable Remove and replace the DVD drive only while the front panel is disconnected from the system backplane 1 Remove the bezel 2 Loosen the captive thumbscrew number 2 in Figure 5 2 at the bottom of the front panel number 1 5 6 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a Front Panel Figure 5 2 Replacing the Front Panel JM TMT Fy oD
28. cludes embedded Ethernet PCI adapters In addition your network administrator must update any network filtering or security settings that might be based on the Ethernet addresses of any embedded Ethernet adapter teamed or non teamed For information about updating the Ethernet address of Ethernet teams see the ftServer system administrator s guide Also a document shipped with every replacement system backplane describes the required actions 5 24 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing and Adding DIMMs Replacing and Adding DIMMs You install DIMMs when either upgrading system memory or replacing a faulty DIMM See the following topics e Upgrading System Memory on page 5 25 e Installing DIMMs on page 5 29 e Replacing a Faulty DIMM on page 5 29 Upgrading System Memory JA CAUTION When adding DIMMs if you require help from the CAC or your authorized Stratus service representative you will incur costs and you may void your system s warranty Unless you have been trained to replace DIMMs upgrading a system s CPU I O enclosures offers a lower risk way of increasing system memory When upgrading system memory you must maintain the same total memory size in each CPU I O enclosure For example if CPU element 0 has 96 gigabytes GB CPU element 1 must have 96 GB Each slot in an enclosure must contain the same sized DIMM as the corresponding slot in t
29. d System Buttons Table 3 2 CPU I O Enclosure LEDs LED Label or Icon Description AC power off cord is removed Blinking Green AC power on and DC power off System is on standby power only SAFE TO PULL CPU I O enclosure offline CPU I O enclosure safe to pull Blinking Green CPU I O enclosure not safe to pull PRIMARY Off The I O element in this CPU I O enclosure is not the active element Green On The I O element in this CPU I O enclosure is the active element System IDt One No request to identify system activated on front and one on back of Identify system activated by ID button system Blinking Green Remote request from the ftSMC snapin on Windows systems or the Q ftsmaint identify start stop path on Linux and VMware ESX systems MSB and LSB most significant bit and least significant bit These four memory fault LEDs bracketed by the DIMM Number label are explained in Memory Fault LEDs on page 3 8 and Table 5 1 Normal operation Yellow On Bulk power supply fault Troubleshooting the Hardware 3 7 Status LEDs and System Buttons Table 3 2 CPU I O Enclosure LEDs Continued LED Label or Icon Description VLT or Normal operation Yellow On DC voltage fault Normal operation Yellow On Temperature fault The LED state is maintained even when enclosure DC power is off Memory Fault LEDs The memory fault LEDs light up only when the CPU element of the CPU I O enclosure ha
30. d and at high temperature all fans operate at maximum speed and continue to operate unless the thermal threshold is reached which causes an abrupt power shutdown Figure 3 2 CPU I O Enclosure LEDs and Buttons Bezel Removed SAFE TO on m DIMM NUMBER PULL cuO mse O O O isoO pis O rrm O WO mnO Psu O wtO tu O O dco012 Table 3 2 lists from left to right the LEDs and describes their status In Figure 3 2 the magnifying glass icon on the far left and NMI label on the far right identify buttons not LEDs See Buttons on the CPU I O Enclosure on page 3 8 NOTES 1 The SAFE TO PULL LED indicates whether an enclosure is fault tolerant that is duplexed and safe to remove An enclosure is safe to remove when all system components are running normally and all paired components have fully operational partners 2 The four Memory Faults LEDs described briefly in Table 3 2 are described in detail in Table 5 1 3 6 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs an
31. d other LEDs indicate the state of individual components in the enclosures A System ID button and an NMI nonmaskable interrupt button also appear on the front of each enclosure Stratus 2600 4500 and 6300 systems support three main groupings of status LEDs e System front panel LEDs summarize the overall operational state of the system They indicate the presence or absence of power the simplex or duplex operation 3 2 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons of the system and the presence of system faults They also include a system identifier ID LED An array of system LEDs located on the front of each CPU I O enclosure behind the system bezel provide the signaling described in CPU I O Enclosure Status LEDs on page 3 5 These LEDs indicate more specifically the various system metrics that are summarized by the system front panel LEDs In order to view these system LEDs you must remove the system bezel LEDs on the rear of each CPU I O enclosure indicate the status of system power data transmission and rates and provide system identification The LEDs on PCI adapters are also visible on the rear of the CPU I O enclosures See the Stratus ftServer Systems PCI Adapter Guide R461 for information about the LEDs on PCI adapters At any time the LEDs can be in one of three states Off unlit On steady Blinking You can determine the
32. dapter cage as shown in the figure 2 Connect the PCI riser assembly to its connectors number 2 in Figure 5 21 on the motherboard If you are installing an extra long PCI riser assembly secure the captive screw number 1 in Figure 5 21 at the end of the riser assembly to the motherboard 3 Attach the three screws shown in Figure 5 20 number 1 4 Onthe low profile PCI adapter cage reattach the small bracket and screw that you removed in an earlier procedure see Figure 5 18 Place the bracket s two lower tabs into the slots in the top of the low profile adapter cage 5 44 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Inserting an Internal Hard Disk Drive 5 Replace the enclosure cover 6 Replace the CPU I O enclosure 7 Replace the bezel Removing and Inserting an Internal Hard Disk Drive You can remove hard disk drives from a CPU I O enclosure to replace them or to perform other maintenance procedures You do not need to power down the system or either CPU I O enclosure to perform this procedure See the following topics e Removing an Internal Hard Disk Drive on page 5 45 e Replacing an Internal Hard Disk Drive on page 5 46 Estimated time Less than a minute for each disk drive Tools None Use ESD precautions when performing this procedure NOTE Anytime you remove more than one disk drive at a time label the drives on the bezel of each dri
33. e Problems and Solutions Table 3 9 Troubleshooting Disk Drives Continued Problem System does not Ensure that the disk drive was installed correctly See Removing and recognize disk drive Inserting an Internal Hard Disk Drive on page 5 45 for information about installing a disk drive For external USB disk drives ensure that the USB cable is plugged into the USB connectors on the system backplane assembly or front panel You cannot connect a USB disk drive or solid state drive to the system through the USB connectors on the keyboard On VMware ESX systems ensure that you have explicitly enabled USB storage for use as described in the Stratus ftServer System Administrator s Guide for VMware vSphere R002E The system is not fault tolerant when USB storage is enabled When you are finished be sure to reboot the system to disable USB storage and resume fault tolerant operation Slow response time The disk drive might be full Ideally at least 15 percent of the disk drive should be free for system activity Delete unnecessary files or move files to another disk drive You might need to defragment the disk drive Mirror regeneration might be occurring Try to schedule mirror regeneration for a time when the system is not heavily used However if the disk contains business critical data you should regenerate the mirrors as soon as possible The disk drive might be reading a compressed file In the future avoid compressin
34. e Stratus ftServer Systems PCI Adapter Guide R461 for information related to the PCI adapter model you are installing If installing adapters in a PCI riser assembly see Replacing a PCI Riser Assembly and Its Adapters on page 5 39 Estimated time Ten minutes Installing and Replacing System Components 5 35 Removing and Installing a Low Profile PCI Adapter Tools Phillips head number 2 screwdriver Use ESD precautions when performing this procedure NOTES 1 The PCI slots are physically labeled PCI 1 through PCI 4 on the enclosure chassis PCI slot identification in Windows software is the same as labeling in the hardware For PCI slot identification in Linux and VMware ESX software see the Stratus ftServer System Administrator s Guide for the Linux Operating System ROO3L the Stratus ftServer System Administrator s Guide for VMware vSphere RO02E or the Stratus ftServer Systems PCI Adapter Guide R461 2 No slots are reserved 3 ftServer 4500 and 6300 systems may optionally have 4 PCI slots PCI slots 3 and 4 are located on a PCI riser assembly inside the CPU I O enclosure See Replacing a PCI Riser Assembly and Its Adapters on page 5 39 that procedure also describes how to install PCI adapters on the riser Install only low profile PCI Express adapters in slots 1 and 2 You cannot install full height PCle adapters in low profile PCI slots Install full height and extra long PCle
35. each hardware component and from your system s event or error logs e Determine if a component needs to be taken out of service See your system administration documentation for information about using software commands or tools to remove a component from service before you physically remove it e Take proper grounding precautions When handling components especially those with exposed integrated circuits use proper grounding procedures to avoid ESD damage to the component See the information about using ESD precautions e Observe the proper safety precautions Follow the precautions listed in General Safety Precautions on page 4 3 After replacing a CRU do the following e Replace the system bezels e Place the component in service if it is out of service e Verify system operation e Package and ship the failed component See Repacking CRUs on page 4 2 General Safety Precautions e To help identify problems that might occur during the CRU removal and replacement read the entire procedure before performing it e Provide enough space and light to perform the procedure safely and accurately e Conduct all activities in compliance with all applicable industry safety standards and practices e When performing maintenance procedures do not wear conductive articles or material such as rings bracelets keys chains garments with metallic thread and so forth General Servicing Information 4 3 General Safety
36. ed down slide the enclosure almost all the way into its opening 3 Position the lower ends of the release levers number 1 in Figure 5 7 over the inside edge of the positioning pins number 2 and push the release levers into their fully closed position to push the enclosure into place CAUTION Be sure to press the release levers flush against the front of the system before tightening the thumbscrews otherwise the thumbscrew threads will be stripped You should feel two points of resistance as you press the release levers into the fully flush position Installing and Replacing System Components 5 13 Removing and Replacing a CPU I O Enclosure Figure 5 7 Engaging the Release Levers on an Enclosure dco029d 1 Release lever 2 3 Thumbscrew 2 2 Release lever end over positioning pin 2 4 Tighten the two thumbscrews number 3 to lock the enclosure securely into the backplane 5 Connect the power cord number 1 in Figure 5 3 lifting the power cord locking bar number 3 in Figure 5 3 to move the power cord into position The enclosure returns to service if the other enclosure is operating 6 Connect all the data cables number 2 in Figure 5 3 If you shut down the system return it to operation 5 14 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a CPU I O Enclosure J CAUTION When you plug the power cord into the CPU I O enc
37. em backplane assembly into the enclosure then slide it to the left and beneath the retaining tab number 2 in Figure 5 11 The thumbscrews number 3 on the assembly should line up with the screw holes on the rear of the enclosure Tighten the two thumbscrews on the system backplane assembly to fasten it to the system chassis Replace the power cord on each CPU I O enclosure If there is a system modem attach it to the new system backplane assembly as follows a Press the modem assembly firmly into the connector Figure 5 27 The modem connector is keyed to fit only the correct way b Tighten the two captive screws number 2 in Figure 5 27 on the modem assembly to fasten it to the system backplane assembly c Connect the phone line number 3 in Figure 5 27 to the connector on the modem assembly CAUTION Do not enable the modem until it is securely connected to the backplane Connect all of the cables to the system backplane assembly Return each CPU I O enclosure to its fully inserted position and tighten the thumbscrews on the release levers Return the front panel to its fully inserted position and tighten its thumbscrew If you removed the CPU I O enclosure data cables reconnect them Start the system Replace the bezel On Windows systems when you replace a system backplane assembly with a new assembly you need to reset the Ethernet address also known as the MAC address of any Ethernet team that in
38. enance Guide R639 Replacing or Installing a Modem Assembly Replacing the Modem Assembly 1 If you are installing a modem for the first time a metal plate number 1 in Figure 5 28 covers the modem connector Remove the plate by removing its two screws With the power removed from the modem line up the modem assembly number 1 in Figure 5 27 with the connector on the system backplane assembly Figure 5 28 Removing the Metal Plate Over the Modem Connector 1 dco017 Metal plate Press the modem assembly firmly into the connector The modem connector is keyed to fit only the correct way Tighten the two captive screws number 2 in Figure 5 27 on the modem assembly to fasten it to the system backplane assembly Connect the phone line to the connector number 3 in Figure 5 27 on the modem assembly Installing and Replacing System Components 5 51 Removing and Replacing a PDU NOTE If your ftServer system was shut down prior to performing this procedure return the system to operation Turning the Modem On Windows Systems 1 In ftSMC expand ftServer Local and ftServer Call Home Modem 2 Select Initiate BringUp to turn the modem on Turning the Modem On Linux and VMware ESX Systems Type the following command ftsmaint powerOn modem Removing and Replacing a PDU A pair of PDUs provides power to the system and to other components in the main cabinet PDUs are
39. entation for information about component failures and ways to correct them Modem Assembly Status LEDs When present a single modem assembly is attached to the system backplane assembly at the rear of the system The modem assembly has a green power LED and a yellow attention fault or identify LED 3 14 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons Figure 3 5 shows the modem assembly status LEDs Table 3 7 describes the modem assembly LED states See your system administration documentation for information about component failures and ways to correct them J CAUTION Do not remove the modem assembly when it is powered on steady green LED For information about removing and replacing a modem assembly see Replacing or Installing a Modem Assembly on page 5 49 Figure 3 5 Modem Assembly Status LEDs dco008 1 Green LED power indicator 2 Yellow LED fault or identifier indicator Troubleshooting the Hardware 3 15 Status LEDs and System Buttons Table 3 7 Modem Assembly LED States LED States Description and Meaning Green power LED and yellow attention LED are off Modem is powered off and safe to remove Green power LED is off and yellow attention LED is on A fault was detected The modem is powered off and safe to remove For information about removing and replacing a modem assembly
40. ential damage from electrostatic discharge ESD Whenever working on a system e Use ESD precautions e Use the proper tools if the procedure calls for them e Observe all Notes Cautions and Warnings Estimated Times The estimated time given for each procedure includes only the approximate time needed to complete the physical removal and replacement of the components in question It does not include the time that may be required to run necessary software commands or to return the system to its original operating order Actual times may vary from installation to installation Using ESD Precautions J CAUTION To avoid damaging ESD sensitive components during handling always take the following precautions 1 Ground yourself before working inside an enclosure Put a grounding strap on your wrist and attach its other end to some suitable grounding point such as a computer system cabinet 2 Discharge static electricity by touching an unpainted portion of the enclosure or system just before handling ESD sensitive parts 3 Store PCI adapters in their static protective envelope until you are ready to install them in the system 4 Hold a PCI adapter by its edges Observing Cautions and Warnings Observe the following warnings cautions and notes A WARNING If a component is not a CRU do not attempt to remove or replace it Doing so may result in serious personal injury and or damage to the system 5 2 Stratus ftSe
41. ents 1 7 Description of System Components 1 9 Peripheral Components 1 11 System CRUs 1 12 2 Hardware Operation 2 1 Standby Power 2 1 System Power 2 2 Starting Up the System 2 2 Shutting Down the System 2 3 Fan Speed 2 4 3 Troubleshooting the Hardware 3 1 Information About Troubleshooting 3 1 System Administration Documentation 3 2 Status LEDs and System Buttons 3 2 System Front Panel LEDs 3 4 CPU I O Enclosure Status LEDs 3 5 Memory Fault LEDs 3 8 Buttons on the CPU I O Enclosure 3 8 LEDs on the Back of the CPU I O Enclosure 3 9 Hard Disk Drive Status LEDs 3 10 Ethernet and VTM Port LEDs 3 12 Contents iii Contents Modem Assembly Status LEDs 3 14 Power Distribution Unit Status LEDs 3 17 General Hard Disk Drive Problems and Solutions 3 19 DVD Drive Problems and Solutions 3 20 Using the NMI Button to Create a Dump File 3 22 4 General Servicing Information 4 1 Unpacking CRUs 4 1 Storing CRUs 4 2 Repacking CRUs 4 2 Replacing a CRU 4 3 General Safety Precautions 4 3 5 Installing and Replacing System Components 5 1 Before Replacing CRUs 5 2 Removing the Bezel 5 4 Removing and Replacing a Front Panel 5 6 Removing and Replacing a CPU I O Enclosure 5 8 Removing and Replacing a CPU I O Enclosure Cover 5 16 Removing the Plenum 5 19 Replacing the System Backplane Assembly 5 20 Replacing and Adding DIMMs 5 25 Removing and Replacing the CPU I O Enclosure Fan Assembly 5 31 Removing and Replacing the Power Supply Fan 5
42. enums CPU I O enclosure covers CPU I O enclosures including their cable and power connections and return the system to operation If you installed a DIMM in only one CPU I O enclosure reinstall the plenum CPU I O enclosure cover and CPU I O enclosure and return it to service Replacing a Faulty DIMM Refer to the memory fault LEDs shown in Figure 3 2 and described in Table 5 1 to identify the location of the faulty DIMM Installing and Replacing System Components 5 29 Replacing and Adding DIMMs Table 5 1 Memory Fault LEDs Memory Fault LEDs cA Memory Fault LEDs in 15 Fault cannot be isolated to a specific To replace a faulty DIMM If you must replace DIMMs in different enclosures work on one enclosure at a time to keep the system operating Be sure that the system is duplexed before removing either enclosure Remove the bezel Remove the CPU lO enclosure Remove the CPU I O enclosure cover Remove the plenum Perform the procedure Removing DIMMs on page 5 28 Perform the procedure Installing DIMMs on page 5 29 Pak ON a 5 30 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing the CPU I O Enclosure Fan Assembly Removing and Replacing the CPU I O Enclosure Fan Assembly Each CPU I O enclosure contains a four fan assembly for cooling the CPU See the following topics e Removing the CPU I O Enclosure Fan Assembly on page
43. er accommodates full height PCI adapters in the low profile interior of the 2U a Uis a rack unit 1 75 in CPU I O enclosure PCI risers hold the connected adapters in a position parallel to the motherboard ftServer 4500 and 6300 systems support two models of PCI riser PCle and PCI X Ethernet Ports Each CPU I O enclosure contains two Ethernet ports that operate at 10 100 or 1000 megabits per second Mbps and connect to the embedded Ethernet controller Virtual Technician Module VTM Port The VTM connects to the Internet over the VTM port The VTM enables authorized system administrators to manage and diagnose the ftServer system from the local system or more typically from a remote management system VTM functionality is combined with that of the Baseboard Management Controller BMC in a single hardware component Power Distribution Unit PDU A PDU distributes and manages power for the system and peripheral components Peripheral Components See the Stratus ftServer Systems Peripherals Site Planning Guide R582 for descriptions of supported peripheral components such as monitor units keyboards tape drives and storage systems Overview of ftServer 2600 4500 and 6300 Systems 1 11 System CRUs System CRUs Table 1 1 alphabetically lists the ftServer 2600 4500 and 6300 system customer replaceable units Table 1 1 Customer Replaceable Units CRUs CPU I O enclosure covers PCI adapters full height and l
44. er slot 2 PCle 13 CPU I O enclosure power receptacle 2 14 9 8 dco002b Power supply LED 2 Ethernet ports 4 CPU I O enclosure blue system identifier LED 2 VTM Ethernet port 2 System backplane Serial COM ports 2 VGA monitor port 1 6 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 System Design Interior Components Figure 1 4 shows the interior of an ftServer 2600 system CPU I O enclosure ftSSS for VMware Vsphere does not support ftServer 2600 systems Figure 1 4 CPU I O Enclosure Interior Components Model 2600 4 Low profile PCI adapters 2 max DIMMs 6 max 5 6 Power supply fan CPU I O enclosure fan assembly 4 2 3 Disk drives 8 max Plenum 1 7 Overview of ftServer 2600 4500 and 6300 Systems System Design Figure 1 5 shows the interior of a dual processor ftServer system CPU 1I O enclosure Figure 1 5 CPU I O Enclosure Interior Components Models 4500 and 6300 dco011b 1 Power supply fan 6 PCle riser assembly 2 CPU I O enclosure fan assembly 4 7 PCI X riser assembly offset from system Plenum 8 DIMMs 6 or 12 max Low profile PCI adapters 2 max 9 Disk drives 8 max Full height PCI adapters 2 max 1 8 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 System Design Description of System Components This section describes the major CRUs and ports of a
45. eration and Maintenance Guide R639 Removing and Replacing a CPU I O Enclosure Cover Figure 5 8 Removing an Enclosure Cover dco014 4 Slide the cover toward the front of the enclosure slightly pulling on the thumbscrews and placing a finger in the opening at the rear of the cover for added grip if necessary 5 Lift the cover straight upwards to remove it Replacing an Enclosure Cover 1 Place the cover on top of the enclosure with about 0 5 in 1 3 cm of the cover overhanging the front of the enclosure Make sure that the cover s thumbscrews number 1 in Figure 5 9 are toward the front of the enclosure and that the side with the tabs number 2 is on the bottom 2 Slide the right and left edges of the cover inside the edges of the enclosure lining up the tabs on the bottom of the cover number 2 with the guide pins number 3 located at the sides of the enclosure interior Installing and Replacing System Components 5 17 Removing and Replacing a CPU I O Enclosure Cover Figure 5 9 Replacing an Enclosure Cover dco014a 1 Thumbscrews 2 onfront 1 3 Guide pins 2 on back 2 Tabs 2 4 Raised slot 1 3 Slide the cover toward the rear of the enclosure while guiding the tabs over the guide pins 4 Guide the cover so that its raised slot number 4 sandwiches the returning edge of the rear of the enclosure for a tight fit If necessary press down on the cover near the rear of the enclosure as
46. g files that are heavily used Many read or write operations might be queued to the disk drive Errors might be occurring on the drive Check the system event log DVD Drive Problems and Solutions The DVD drive has a single LED that indicates whether the drive is busy It does not have an LED that indicates whether a fault has occurred Table 3 10 lists some problems that the DVD drive could encounter as well as some corrective actions 3 20 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 DVD Drive Problems and Solutions Table 3 10 Troubleshooting the DVD Drive Drive is not working Ensure that the disc has been inserted correctly properly aa A Ensure that the disc is in the correct drive and that you are accessing the correct drive On VMware ESX systems ensure that you have explicitly enabled the DVD drive for use as described in the Stratus Stratus ftServer System Administrator s Guide for VMware vSphere ROO2E The system is not fault tolerant when the DVD drive is enabled When you are finished be sure to reboot the system to disable the DVD drive and resume fault tolerant operation Check for environmental problems that can damage DVD media and drive heads Environmental problems can result from airborne contaminants smoke steam dust and ashes or radiated interference hand held receivers communications and radar installations and radio television broadcast transmi
47. g the CPU I O Enclosure Engaging the Release Levers on an Enclosure Removing an Enclosure Cover Replacing an Enclosure Cover Replacing the Plenum Replacing the System Backplane Assembly DIMM Slot Numbering in Single Processor Systems Viewed from Front DIMM Slot Numbering in Dual Processor Systems Viewed from Front DIMM Ejector Levers Replacing the CPU I O Enclosure Fan Assembly Removing the Power Supply Fan Replacing a Power Supply Fan Removing the PCI Adapter Bracket Removing the PCI Adapter from the PCI Slot Removing the PCI Bulkhead Bracket Screws Loosening the Captive Screw on the Motherboard Removing the Bracket from the PCI Riser Assembly Figures 5 11 5 13 5 14 5 17 5 18 5 20 5 23 5 26 Figures v Figures Figure 5 23 Removing an Adapter from the Connector on the PCI Riser 5 43 Figure 5 24 Inserting a Full Height Adapter into the PCI Riser 5 44 Figure 5 25 Replacing a Disk Drive 5 46 Figure 5 26 Replacing a DVD Drive 5 48 Figure 5 27 Replacing the Modem Assembly 5 50 Figure 5 28 Removing the Metal Plate Over the Modem Connector 5 51 Figure 5 29 Replacing a PDU 5 54 vi Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Tables Table 1 1 Customer Replaceable Units 1 12 Table 3 1 System Front Panel LEDs 3 5 Table 3 2 CPU I O Enclosure LEDs 3 7 Table 3 3 Power Supply LED 3 9 Table 3 4 Hard Disk Drive LEDs 3 10 Table 3 5 Ethernet Port and VTM Port
48. g this procedure A WARNING To avoid personal injury or damage to the system two persons are required to replace an enclosure 1 Verify that the enclosure is offline before proceeding If necessary use system management software to take the enclosure offline See your system administration documentation for detailed instructions 2 Remove the bezel Disconnect all data cables number 2 in Figure 5 3 from the rear of the enclosure 4 Disconnect and remove the power cord number 1 5 8 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a CPU I O Enclosure Figure 5 3 Disconnecting a CPU I O Enclosure dco019 1 Power cord 2 Data cables 3 Power cord locking bar 5 Loosen the thumbscrews number 3 in Figure 5 4 on the release levers number 1 at the front of the enclosure 6 Pull the two release levers down to disengage them from the positioning pins number 2 and to loosen the enclosure from the rails Pull the enclosure a few inches out of the slot Installing and Replacing System Components 5 9 Removing and Replacing a CPU I O Enclosure Figure 5 4 Loosening the Front Release Levers on an Enclosure N D s Na Ar NARA lt g SS Q
49. he PowerState property in the details pane or the state of the power green LED on the modem to verify that the power is on 3 If the modem power is on select Initiate BringDown to turn it off Turning the Modem Off While the System Is Online Linux and VMware ESX Systems To remove power from the modem while the system is still online type the following command ftsmaint powerOff modem Installing and Replacing System Components 5 49 Replacing or Installing a Modem Assembly Removing a Modem Assembly N CAUTION When removing or replacing a modem assembly you must turn off power to the modem to prevent damage to the modem and the system When installing a modem for the first time power to the modem connection is off by default 1 With the power removed from the modem number 1 in Figure 5 27 disconnect the phone line from the connector number 3 on the modem assembly 2 Loosen the two captive screws number 2 that fasten the modem assembly to the system backplane assembly at the rear of the enclosure 3 Disconnect and remove the modem assembly by pulling it gently off of the system backplane assembly 4 Setthe defective modem assembly aside for repacking See Repacking CRUs on page 4 2 Figure 5 27 Replacing the Modem Assembly dco017b 1 Modem assembly 2 Captive screws 3 Phone line connector 5 50 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maint
50. he cable retainers pull the fan assembly straight up to remove it 5 32 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing the Power Supply Fan Replacing the CPU I O Enclosure Fan Assembly 1 Align the new CPU I O enclosure fan assembly as shown in Figure 5 15 and lower it into place Be sure that no cables or wires remain beneath the fan assembly You may have to maneuver adjoining cables out of the way in order to move the fan assembly into its proper position 2 Connect the four fan wire connectors number 3 to their appropriate main board connectors number 5 3 Ifthe fan wires need to be retained tuck the fan wire connectors into their respective plastic cable retainers and close the clips Replace the two screws number 2 in Figure 5 15 5 Reinstall the plenum CPU I O enclosure cover and CPU I O enclosure Removing and Replacing the Power Supply Fan Each CPU I O enclosure contains one power supply fan See the following topics e Removing the Power Supply Fan Assembly on page 5 33 e Replacing the Power Supply Fan Assembly on page 5 34 Estimated time Twelve minutes Tools Phillips head number 2 screwdriver Use ESD precautions when performing this procedure Removing the Power Supply Fan Assembly 1 Remove the CPU I O enclosure 2 Remove the CPU I O enclosure cover NOTE For the sake of clarity Figure 5 16 does not show the p
51. he other enclosure For example if slot 1 in CPU element 0 has 8 GB then slot 1 in CPU element 1 must have 8 GB Within an enclosure different slots can contain different sized DIMMs For instance slot 1 in CPU elements 0 and 1 can have 4 MB and slot 2 in CPU elements 0 and 1 can have 8 GB The DIMMs in the slots can be from different manufacturers but they must be supplied by Stratus NOTE The CPU I O enclosures are numbered CPU element 0 1 O element 10 and CPU element 1 I O element 11 and the processsor slots within each enclosure are numbered CPU 1 and CPU 2 Installing and Replacing System Components 5 25 Replacing and Adding DIMMs Memory in Single Processor Systems You install memory in single processor systems all ftServer 2600 systems and some ftServer 4500 systems in the following slots in the sequence shown see also Figure 5 12 e slot 1 slot 3 slot 5 slot 2 slot 4 slot 6 NOTE Refer also to the map of the system s components that is located on the inside of the top cover of each CPU I O enclosure Figure 5 12 DIMM Slot Numbering in Single Processor Systems Viewed from Front CPU1 Slot 3 Slot 2 Slot 1 dco050a Each DIMM slot in a CPU element may contain a DIMM of any supported size but DIMMs of identical capacity must be mounted in the corresponding slots of each CPU I O enclosure For example if slot 1 in CPU element 0 has
52. igure 3 4 Ethernet and VTM Ports Status LEDs 5 PCI3 OROS os B PCI 4 i L D L CJ O86 pa w PCl1 PCI2 HR 1 i 2 G TF PCI3 oe I ogoossor he PCI 4 a i i 2 3 4 3 4 dco004b VTM port activity LED VTM port connection speed LED Green Ethernet port activity LED A O N Green or yellow Ethernet port connection speed LED Table 3 5 describes the activity LED states for the Ethernet ports and VTM ports Troubleshooting the Hardware 3 13 Status LEDs and System Buttons Table 3 5 Ethernet Port and VTM Port Activity LED States LED State Description and Meaning Activity LED is off No link is present Activity LED is lit steady green The link is present but idle Activity LED is lit blinking green Data is being transferred over the link Table 3 6 describes the states of the connection speed LED for the Ethernet port and the VTM port Table 3 6 Ethernet Port and VTM Port Connection Speed LED States LED State Description and Meaning Connection speed LED is off Port is connected at 10 Mbps Connection speed LED is lit steady yellow Port is connected at 1 Gbps Connection speed LED is lit steady green Port is connected at 100 Mbps See your system administration docum
53. ive 1 Insert the drive into the drive bay Push firmly to engage the drive connector 2 Tighten the captive screw number 1 in Figure 5 26 3 See Replacing the Front Panel on page 5 8 to reinstall the front panel 4 Replace the bezel 5 48 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing or Installing a Modem Assembly Replacing or Installing a Modem Assembly The modem assembly is located on the system backplane assembly You can install the modem for the first time or you can remove the modem to install a replacement J CAUTION You must turn off power to a powered on modem before replacing it but you do not need to shut down the system before performing this procedure This procedure assumes that the system is running See the following topics e Turning the Modem Off While the System Is Online Windows Systems on page 5 49 e Removing a Modem Assembly on page 5 50 e Replacing the Modem Assembly on page 5 51 e Turning the Modem On Windows Systems Windows Systems on page 5 52 Estimated time Twelve minutes Tools Number 2 Phillips head screwdriver Use ESD precautions when performing this procedure Turning the Modem Off While the System Is Online Windows Systems To remove power from the modem while the system is still online perform the following steps 1 In ftSMC expand ftServer Local and ftServer Call Home Modem 2 Refer to t
54. lenum 3 Remove the screw number 2 in Figure 5 16 on the fan assembly number 1 If necessary move the SAS disk cables not shown in the figure out of the way 4 Remove the fan connector number 3 from the power backplane 5 Lift the fan straight up and out of the enclosure Installing and Replacing System Components 5 33 Removing and Replacing the Power Supply Fan Figure 5 16 Removing the Power Supply Fan dco020 1 Power supply fan 2 Screw 3 Fan connector Replacing the Power Supply Fan Assembly 1 Lower the fan into place being sure to guide its base over the tabs number 1 in Figure 5 17 You may have to maneuver data cables to fit the fan into place 2 Reconnect the connector number 2 onto the power backplane 3 Replace the screw number 3 on the fan assembly 4 Replace the CPU I O enclosure cover and CPU I O enclosure 5 34 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Installing a Low Profile PCI Adapter Figure 5 17 Replacing a Power Supply Fan gt i AAA i dco020a 1 Tabs 2 Connector 3 Screw Removing and Installing a Low Profile PCI Adapter You may need to replace defective PCI adapters or add new adapters to your system from time to time See the following topics e Removing a Low Profile PCI Adapter on page 5 36 e Installing a Low Profile PCI Adapter on page 5 38 Also see th
55. log See Environmental Monitoring Application EMA log Environmental Monitoring Application EMA log 3 8 estimated times CRU replacement 5 2 Ethernet address 5 24 Ethernet ports 1 11 3 12 network filtering 5 24 resetting team Ethernet address 5 24 F fan assembly CPU I O enclosure 1 9 front panel 1 9 ID LED 3 8 replacing 5 6 ftScalable Storage replacing components 5 1 ftSMC identifying systems from 3 9 Start Stop Slot Identification commands 3 9 full height PCI adapters 5 36 H hard disk drives labeling order 5 45 latch 5 45 replacing 5 45 resynchronization 5 46 status LEDs 3 10 heatsink 1 2 housekeeping standby power 2 1 l I O elements 1 4 primary active 1 4 ID LED 3 9 identifying systems 3 8 internal hard disk drives See hard disk drives L LEDs attention indicator 3 14 disk drives 3 20 DVD drive 3 20 fault indicator 3 14 fault states 3 5 hard disk drive status 3 10 ID 3 9 identify indicator 3 14 modem assembly 3 14 on rear of CPU I O enclosure 3 9 PCI adapter 3 3 power supply 3 9 SAFE TO PULL enclosure 3 6 safe to remove indicator modem 3 14 system 3 3 TEMP 3 5 VLT 3 5 light emitting diodes See LEDs logs Environmental Monitoring Application EMA 3 8 System Event 3 8 Media Access Control MAC address 5 24 memory DIMM slots 5 26 5 27 memory dump See dump file modem assembly 1 10 installing 5 49 LEDs 3 14 replacing
56. losure its green SAFE TO PULL LED will blink for about 30 seconds while its integrated BMC is synchronizing Do not remove the enclosure during this process If the LED continues to blink for several minutes contact the CAC or your authorized Stratus service representative NOTE When you return an enclosure to service it resynchronizes itself with the active enclosure to return the system to duplexed operation During this brownout period in VMware Systems system performance may be sluggish for several minutes Following the brownout the system enters a blackout period for several seconds during which system activity ceases including VMotion migrations and network connections You can manage the impact of CPU resynchronization by deferring bringup of the enclosure until a maintenance period See the Stratus ftServer System Administrator s Guide for VMware vSphere RO02E for information about scheduling CPU bringup options 7 Ensure that the enclosure and any CRUs you replaced are functioning properly Using system management commands verify that all installed options appear in the system inventory and if applicable that they are operating in Duplex mode On systems running ftServer System Software for the Windows Operating System it could take the system several minutes to update the status of all the devices in ftSMC particularly for mirrored disk drives If the system was out of duplex operation for more than 30 minute
57. ly and Its Adapters Figure 5 23 Removing an Adapter from the Connector on the PCI Riser ZF 0 eesse bew dco039a If you are replacing a defective PCI adapter set it aside for repacking See Repacking CRUs on page 4 2 1 Adapter connector Installing a Full Height Adapter in the Riser Assembly 1 After removing any full height adapters install the replacement full height adapter by inserting it into its connector You can also install low profile adapters in the PCI riser assembly When installing an adapter be sure to slide its far end beneath the riser s circuit board and above the metal edge at the end of the riser see the highlighted area of Figure 5 24 Installing and Replacing System Components 5 43 Replacing a PCI Riser Assembly and Its Adapters Figure 5 24 Inserting a Full Height Adapter into the PCI Riser A fl Mi pos ssgee dco039b If you are installing a 6 6 in 167 75 mm adapter place it in the lower slot If installing a 7 7 in 195 94 mm adapter place it in the upper slot 2 Proceed with Installing a PCI Riser Assembly on page 5 44 Installing a PCI Riser Assembly 1 Holding the riser assembly as shown in Figure 5 22 attach the bracket number 1 with the screw number 2 to the top of the PCI riser assembly Place the bracket s two lower tabs into the slots in the top of the full height a
58. microsoft com e Online product support for Red Hat Linux products Your primary source for support is the manufacturer who provided your software or Red Hat Global Support Services You can also find the latest technical information about Red Hat Enterprise and Standard Linux through online product support at the Red Hat Support Web site http Awww redhat com apps support e Online product support for VMware vSphere products You can find the latest technical information about VMware vSphere through online product support at the VMware Support Web site http www vmware com support If you are unable to resolve your questions with the help available at these online sites and the ftServer system is covered by a service agreement please contact the Stratus Customer Assistance Center CAC or your authorized Stratus service representative For information about how to contact the CAC see the following Web site http www stratus com support cac xii Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Preface Commenting on the Documentation To provide corrections and suggestions on the documentation send your comments in one of the following ways e By clicking the site feedback link at the bottom of a Help topic Information to identify the topic is supplied in the StrataDOC Web Site Feedback form e By email to Comments stratus com If it is possible please include specific information ab
59. ms have two user configurable slots per CPU I O enclosure four per system ftServer 4500 and 6300 systems have four user configurable slots per CPU I O enclosure eight per system PCI adapter slots 1 and 2 support only low profile PCI adapters PCI adapter slots 3 and 4 on the optional PCle or PCI X riser available for ftServer 4500 and 6300 systems support full height and low profile PCI adapters The PCI slots support low profile or full height adapters of the following dimensions e Slots 1 and 2 on motherboard low profile PCle adapters only maximum dimensions 6 6 in 167 75 mm long 2 536 in 64 41 mm high e Slot 3 upper slot on PCle riser or PCI X riser low profile or full height adapters maximum dimensions 7 7 in 195 84 mm long 4 2 in 106 68 mm high e Slot 4 lower slot on PCle riser or PCI X riser low profile or full height adapters maximum dimensions 6 6 in 167 64 mm long 4 2 in 106 68 mm high The low profile PCI slots are physically labeled 1 and 2 The full height slots are labeled 3 the upper slot and 4 lower The numbers are silk screened on the enclosure exterior and are the same numbers that identify the slots in the software 1 10 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 System Design See the Stratus ftServer Systems PCI Adapter Guide R461 for detailed information about PCI adapters PCI Riser An optional right angle expansion PCI ris
60. n ftServer 2600 4500 or 6300 system See Chapter 3 for a description of the LEDs and buttons on the front of the enclosure CPU I O Enclosures An ftServer 2600 4500 or 6300 system consists of two enclosures Depending on the system model and option chosen each enclosure contains either one or two processors CPU I O Enclosure Fan Assembly Each CPU I O enclosure is cooled by an assembly of four fans The assembly is a CRU DIMMs Each CPU I O enclosure supports up to 12 four or eight gigabyte GB customer replaceable DIMMs for a maximum memory capacity of 96 GB per enclosure Single processor systems support a maximum of 6 DIMMs per enclosure Dual processor systems support a maximum of 24 DIMMs per system Single processor systems support a maximum of 12 DIMMs per system Internal Hard Disk Drives Each enclosure supports up to eight SAS 2 5 inch hot pluggable hard disk drives that are available in models of 73 146 or 500 GB capacity Slots not occupied by a disk drive must be closed with a disk drive blank Front Panel and DVD Drive Each system includes one front panel unit that contains a USB 2 0 DVD drive asystem power button system status LEDs and a USB 2 0 port NOTE ftServer systems running ftSSS for VMware vSphere support the DVD drive and other USB storage devices only during the initial software installation process and maintenance periods For information about enabling the DVD drive after installation
61. n the proper order The numerical slot designation for each disk is noted on the front of the drive bay When you are finished removing components from the old CPU I O enclosure set it aside for repacking See Repacking CRUs on page 4 2 Replacing a CPU I O Enclosure NOTES 1 If replacing both CPU I O enclosures be aware that the first CPU I O enclosure to complete power up is the primary boot or active enclosure its PRIMARY LED will be lit 2 Each CPU 1I O enclosure is identical except possibly for the single tape controller that may be installed and may occupy either of the two enclosure slots A WARNING To avoid personal injury or damage to the system two persons are required to replace an enclosure 1 With one person supporting the enclosure on each side align the rear end of the enclosure with the appropriate rails on both sides Figure 5 6 Keep the enclosure level 5 12 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a CPU I O Enclosure Figure 5 6 Aligning the CPU I O Enclosure NIJ IS SOP U he Q O RS Ss k 8 8 ON e gt A l g W i ASN gt SSS 5 DX Ss NI o N Pel a Ho A ac o o P A o Ar dco032 2 With the release levers in the open position front end of lever push
62. nd Replacing System Components for detailed removal and replacement information Unpacking CRUs Upon receiving a CRU perform the following e Inspect the packing slip to ensure that the correct CRU was received e Inspect the packing container for damage Refer to the Warranty Parts Replacement Process and Return Instructions Web Site at http www stratus com licenses partreturn htm if either of the following conditions applies to your shipment e You received the wrong shipment e The package is damaged If there are no problems unpack the CRU To unpack the CRU 1 Observing any printed directions or warnings carefully open the package 2 Carefully remove the protective packaging and save it for possible reuse in storing or returning a CRU General Servicing Information 4 1 Storing CRUs 3 Verify that you received the correct CRU by checking the packing slip and the bar code label on the CRU 4 Inspect the CRU for shipping damage If the CRU is wrapped in an antistatic bag keep it in the bag until it is installed If you are not going to install the CRU immediately protect it from damage by repacking it in its shipping package 6 Follow the appropriate procedure in Chapter 5 Installing and Replacing System Components to install the CRU Storing CRUs If you need to store a CRU keep it in the protective packaging and take the following precautions e Ensure that the CRU is right side up by foll
63. ndname adapter for the entry MACADDR Delete the line containing the MACADDR entry in the ifcfg bondname file Estimated time Fifteen minutes Tools needed None Use ESD precautions when performing this procedure Removing the System Backplane Assembly 1 2 3 4 Shut down the system Remove the bezel Disconnect any cables from the system backplane Release but do not remove each CPU 1 O enclosure from the system chassis as follows a Disconnect all data cables number 2 in Figure 5 3 being sure to label each one in order to reinstall each later in its proper place b Disconnect the power cord number 1 in Figure 5 3 c Loosen the two thumbscrews number 3 in Figure 5 4 on the release levers at the front of the enclosure Installing and Replacing System Components 5 21 Replacing the System Backplane Assembly 5 22 d Pull the two release levers to loosen the enclosure from the rails Pull the enclosure out about 4 in 10 cm to separate it from the backplane Do not remove the enclosures from the rails Slide the front panel about 4 in 10 cm out of the enclosure as follows a Referring to Figure 5 2 loosen the captive thumbscrew number 2 at the bottom of the front panel number 1 b Gripping the bracket number 3 on the right side of the panel pull the front panel straight out of its slot If a modem is installed remove it from the system backplane as follows a Disc
64. nt panel LEDs summarize the overall status of the system and provide all of the most significant status information you need to maintain a running ftServer 2600 4500 or 6300 system Another set LEDs located on the CPU I O enclosure behind the bezel provides similar information on a more detailed level See CPU I O Enclosure Status LEDs on page 3 5 Figure 3 1 System Front Panel LEDs Ea O E O E A dco049 Table 3 1 describes the system front panel LEDs 3 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons Table 3 1 System Front Panel LEDs a System Power Either or both CPU I O enclosures have power nee Green Off Neither CPU I O enclosure has power ZU System Fault Blinking Yellow Failing component cannot be identified Both highest priority CPU I O enclosures should be replaced gi Yellow On Critical component failure Yellow Off System is either off or operating normally System Fault Blinking Green ActiveUpgrade is running Tolerance highest priority System is attempting to bring the CPU I O enclosures into duplex operation O Syam aie System is simplexed System ID A system ID command is running Blinking Blue Remote management command is identifying A the system Off No system ID command is running lowest priority CPU I O Enclosure S
65. onnect the phone line connector number 3 in Figure 5 27 from the modem assembly b Loosen the two captive screws number 2 in Figure 5 27 that fasten the modem assembly to the system backplane assembly c Disconnect and remove the modem assembly by pulling it gently off the system backplane assembly Loosen the two thumbscrews number 3 in Figure 5 11 on the right side of the system backplane assembly number 1 Slide the system backplane assembly to the right out from beneath the retaining tab number 2 and pull the assembly out of the system Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing the System Backplane Assembly Figure 5 11 Replacing the System Backplane Assembly dco016 1 System backplane assembly 3 System backplane thumbscrews 2 Retaining tab NOTE If the system backplane assembly does not slide pull the enclosures a little further out of the system chassis If the system backplane assembly is defective set it aside for repacking See Repacking CRUs on page 4 2 Replacing the System Backplane Assembly 1 Line up the new system backplane assembly with the system chassis as shown in Figure 5 11 The USB connectors are located on the upper left side of the assembly Installing and Replacing System Components 5 23 Replacing the System Backplane Assembly 2 8 9 10 11 Insert the syst
66. ost button on the front of the enclosure Figure 3 2 J CAUTION Pressing the NMI button stops any running applications Do not perform a dump operation if you want any applications to continue in operation Instead schedule downtime for this procedure If your CPU I O enclosures are duplexed you might prefer to use operating system commands to dump system memory while keeping the system online NOTES 1 To create a dump file press and hold the NMI button on the active enclosure for four The NMI button and the PRIMARY LED are located behind the system bezel and are not visible if the bezel is attached You can remove the bezel to access the buttons and LEDs or you can use system management commands to initiate dump procedures or view LED states See the system administration guide for your system as described in System Administration Documentation on page 3 2 When a system is in duplex mode the NMI button on the active CPU I O enclosure is enabled When a Windows system is in Active Upgrade mode the NMI buttons on both enclosures are activated On VMware ESX systems this procedure provides a dump of the console operating system COS memory as well as a dump of the VMkernel memory to eight seconds then release it 3 22 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Using the NMI Button to Create a Dump File If you use the NMI button incorrectly or if the but
67. ou are replacing a defective PDU set it aside for repacking See Repacking CRUs on page 4 2 Installing and Replacing System Components 5 53 Removing and Replacing a PDU Figure 5 29 Replacing a PDU pdu003 1 Circuit breaker switch 3 Power jumper cords 2 Power input cord 4 Blank side of PDU Replacing a PDU 1 Atthe back of the cabinet hold the PDU so that the power outlets and controls face you and the blank side of the PDU number 4 in Figure 5 29 faces the front of the cabinet 2 Supporting the PDU with one hand use the other hand to insert the screws through the mounting bracket and through the rear rails 3 Attach and tighten the screws into the cage nuts 4 Connect the PDU power input cord number 2 to the AC input connector socket and connect all power jumper cords number 3 from system components to the PDU 5 Turn on the circuit breaker switch number 1 5 54 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 A active primary CPU elements 1 4 active primary CPU I O enclosure 5 12 active primary I O elements 1 4 ActiveService Network See ASN antistatic bags 4 2 ASN 1 1 backplane See system backplane assembly bezels LEDs and buttons 3 22 replacing 5 4 booting the system 2 2 brownout 5 15 buttons activating system ID 3 8 NMI 3 9 C components map of 5 26 5 27 console operating system COS 3 22 COS See console opera
68. out the documentation on which you are commenting Foraprinted document or a document in PDF format include the title and part number from the Notice page and the page numbers For online documentation include the Help subject and topic title This information will assist Stratus Information Development in making any needed changes to the ftServer system documentation Your assistance is most appreciated Regulatory Notice All regulatory notices are provided in the site planning guide for your system Preface xiii Preface xiv Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Chapter 1 Overview of ftServer 2600 4500 and 6300 Systems The following topics provide an overview of ftServer systems e System Features on page 1 1 e System Design on page 1 1 e System CRUs on page 1 12 System Features Stratus ftServer 2600 4500 and 6300 systems contain redundant duplexed components that process the same instructions simultaneously in ockstep If one of the duplexed components fails its partner continues operating eliminating system downtime and data loss Stratus failsafe software adds a layer of security to the lockstep technology preventing many software errors from resulting in outages Software issues are captured analyzed and reported to Stratus allowing support personnel the ability to address software problems before they recur Stratus
69. ow profile CPU I O enclosures PCI riser assembly and its adapters Power supply unit PSU fan rowenta See the ftScalable Storage Operation and Maintenance Guide R600 for information about removing and replacing CRUs in an ftScalable Storage system 1 12 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Chapter 2 Hardware Operation The following topics describe the basic operation of ftServer 2600 4500 and 6300 systems e Standby Power on page 2 1 e System Power on page 2 2 e Starting Up the System on page 2 2 e Shutting Down the System on page 2 3 e Fan Speed on page 2 4 See the vendor documentation for information about operating optional equipment Standby Power When one or both of the system power cords are connected to live power outlets low level standby power is present in the system Standby power enables the primary Baseboard Management Controller BMC to monitor the status of system components even when the system power is off Standby power also allows for continuous operation of the VTM ports and the modem assembly Therefore while the system power is off administrators or if authorized the CAC or your authorized Stratus service representative can still connect to the system through the VTM ports to diagnose problems or to turn system power on and off from a remote location A WARNING Standby power remains present even
70. owing the directions on the carton e Comply with all warning labels e Avoid placing the CRU in a location where heavier items might be placed on it e Protect the CRU from exposure to dust electromagnetic fields vibrations extreme heat or any other environmental conditions that might damage the CRU e Avoid prolonged storage that could reduce the useful life of the CRU If you are uncertain about the proper storage conditions for a specific CRU see Getting Help in the Preface Also see Using ESD Precautions on page 5 2 for information about how to protect components from exposure to static electricity Repacking CRUs When returning a defective or incorrect CRU package the CRU using the original packing materials or the replacement CRU packing materials Ensure that the CRU is adequately protected from the following e Dents scratches and impact damage e Static electricity using the pink or blue electrostatic discharge ESD bag e Accidental opening of the package in transit e Detachment of the address label If you are uncertain that the CRU will be adequately protected during shipment see Getting Help in the Preface 4 2 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing a CRU Replacing a CRU Before replacing a CRU do the following e Confirm that the CRU has failed and needs to be replaced You can view failure information from the status LEDs on
71. p you locate a specific enclosure that may be mounted in a heavily populated rack Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons On Windows systems you can cause the system ID LEDs to blink by issuing the Start Slot Identification command from ftSMC To stop the system ID LEDs from blinking press the system ID button a second time or issue the Stop Slot Identification command from ftSMC On Linux and VMware ESX systems you can cause the system ID LEDs to blink by using the ftsmaint identify start path command To stop the system ID LEDs from blinking use the ftsmaint identify stop path command You can also use the VTM console to cause the system ID LEDs to blink From the VTM console click Remote Control and then click SID LED Switch NOTE You must use the same method to stop the system ID LEDs from blinking as you had used to start them blinking The NMI nonmaskable interrupt button inititates an NMI which saves the contents of memory to a dump file and then restarts the operating system For more information see Using the NMI Button to Create a Dump File on page 3 22 LEDs on the Back of the CPU I O Enclosure There are several LEDs on the back of the CPU I O enclosure refer to Figure 1 3 Ve The power supply LED lights steady green to show that the power supply is AUS receiving power See Table 3 3 for details Table 3 3 Powe
72. r and the ftServer logo are registered trademarks of Stratus Technologies Bermuda Ltd The Stratus Technologies logo the Stratus 24 x 7 logo ActiveService ftScalable and Active Upgrade are trademarks of Stratus Technologies Bermuda Ltd The registered trademark Linux is used pursuant to a sublicense from the Linux Mark Institute the exclusive licensee of Linus Torvalds owner of the mark on a world wide basis FLEXI m is a registered trademark of Macrovision Corporation VMware vSphere ESX and VMotion are registered trademarks or trademarks of VMware Inc in the United States and or other jurisdictions All other trademarks are the property of their respective owners Manual Name Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide Part Number R639 Revision Number 02 Software Release Number ftServer System Software for the Windows Operating System Release Number 6 0 0 ftServer System Software for the Linux Operating System Release Number 7 0 4 ftServer System Software for VMware vSphere Release Number 3 0 0 Publication Date February 2010 Stratus Technologies Inc 111 Powdermill Road Maynard Massachusetts 01754 3409 2010 Stratus Technologies Bermuda Ltd All rights reserved Contents Preface ix 1 Overview of ftServer 2600 4500 and 6300 Systems 1 1 System Features 1 1 System Design 1 1 CPU VO Enclosures Front 1 4 CPU I O Enclosures Rear 1 6 Interior Compon
73. r Supply LED Blinking Green The CPU 1I O enclosure has AC power Standby voltages are present Steady Green The CPU 1I O enclosure power supply is enabled All power supply DC voltages are present Blinking Amber or CPU I O enclosure power fault detected Steady Amber The system ID LED Q identifies the CPU I O enclosure It is green when lit See CPU I O Enclosure Status LEDs on page 3 5 for details Ethernet LEDs and VTM port LEDs indicate the operational status and transmission rates of the respective components See Ethernet and VTM Port LEDs on page 3 12 for details Troubleshooting the Hardware 3 9 Status LEDs and System Buttons PCI adapter LEDs indicate the operational status of the PCI adapters See the Stratus ftServer Systems PCI Adapter Guide R461 for details Hard Disk Drive Status LEDs Each hard disk drive has a single LED Figure 3 3 which may be on off green blinking green yellow or blinking yellow Table 3 4 describes the hard disk drive LED states Figure 3 3 Hard Disk Drive LEDs N OO0OO0OO0O0000 OOOO O00000 0O OOOO OO0OO0O00000 OO0O0CO OO0OO0O00000 OOOO dco007 1 Hard disk drive LED Table 3 4 Hard Disk Drive LEDs Off Safe to remove Idle or duplexed Do not remove System is locating identifying a disk Steady green Steadily blinking green Safe to remove 3 10 Stratus ftServer 2600
74. r people being logged on to the computer 7 Click Yes to shut the system down 8 Turn off power to the monitor and any peripheral devices To shut down an ftServer Linux system Shut down the system by performing one of the following actions e Log out and then click the Shutdown command on the login screen e Type poweroff or shutdown p from a command line Your computer should then power down automatically If not you can safely turn off the system power when you see the message Power Down Hardware Operation 2 3 Fan Speed To shut down the computer VMware ESX systems J N CAUTION Before you shut down the system make sure you have considered the impact on virtual machines You may want to move them or make sure that they shut down gracefully See the vSphere Basic System Administration document for information about how to perform these steps 1 Log on to your VMware ESX service console 2 Do one of the following e Execute the shutdown command from the service console for example shutdown P h now e Click the Shutdown button on the vSphere Client window When you shut down a VMware ESX system note that the following behavior is normal e The system stays powered on for a minute or two as all services are stopped and cached data is written to disk e If VMs are running shutdown could take longer than a minute or two If the VMs are scheduled to suspend on system shutdown it can take even
75. representative will dispatch a certified customer engineer CE to your site to further troubleshoot the failure and if needed to replace a failed part 3 If you are instructed by the CAC or your authorized Stratus service representative to replace a CRU see Chapter 5 for the appropriate replacement procedure System Administration Documentation Your ftServer Windows system came with the ftServer StrataDOC Windows Version disk which includes the Stratus ftServer System Administrator s Guide for the Windows Operating System RO14W and online help for ftSys Management Console ftSMC These sources describe the software methods of implementing some functions described in this guide Your ftServer Linux system came with the ftServer StrataDOC Linux Version disk which includes the Stratus ftServer System Administrator s Guide for the Linux Operating System ROO3L The system administrator s guide describes the software methods of implementing some functions described in this guide Your ftServer VMware ESX system came with the ftServer StrataDOC VMware Version disk which includes the Stratus ftServer System Administrator s Guide for VMware vSphere R002E The system administrator s guide describes the software methods of implementing some functions described in this guide Status LEDs and System Buttons Status LEDs are located on the front and rear of each enclosure Some LEDs indicate the overall state of each enclosure an
76. rver 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Before Replacing CRUs Tools A WARNING Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions provided with the battery J CAUTION When replacing a CRU always observe the following guidelines e Do not remove a CRU when its safe to remove LED is blinking This indicates that the CRU is operating in simplex mode its duplex partner is not functional Removing the CRU would cause the system to fail When necessary see your system administration documentation for instructions in how to identify a failed component and take it offline before servicing it Read the entire procedure so that you fully understand it If any part of the procedure is not clear see Getting Help in the Preface NOTES 1 A quick reference diagram on the inside of each CPU I O enclosure cover labels the internal components of the enclosures Refer to the diagram when replacing a CRU to determine the route of cables from the CRU to the connectors on the main board of the enclosure 2 For some procedures you take a single CPU I O enclosure offline For others you take both CPU I O enclosures offline at the same time In those cases you must shut down the system before performing the procedure 3 When taking both CPU I O enclosures offline at the same time you must schedule downtime to
77. s the disks undergo full resynchronization which can take several hours On Windows systems you can run diagnostics to verify that the Ethernet PCI adapters have a link and are actively passing packets For information about using the Intel PROSet tool also known as Advanced Network Services to troubleshoot and configure Ethernet adapters see the Stratus ftServer System Administrator s Guide for the Windows Operating System RO14W Installing and Replacing System Components 5 15 Removing and Replacing a CPU I O Enclosure Cover If any devices are not functioning properly verify that you properly installed all of the data cables If the cabling is correct refer to the system administrator s guide for your system for troubleshooting information 8 Replace the bezel Removing and Replacing a CPU I O Enclosure Cover Remove the cover of a CPU I O enclosure to access the CRUs located within it See the following topics e Removing an Enclosure Cover on page 5 16 e Replacing an Enclosure Cover on page 5 17 Estimated time Six minutes Tools None Use ESD precautions when performing this procedure Removing an Enclosure Cover 1 Remove the bezel 2 Remove the CPU VO enclosure and place it on a flat stable surface 3 Loosen the two thumbscrews at the front and the single thumbscrew at the rear of the cover see highlighted areas of Figure 5 8 5 16 Stratus ftServer 2600 4500 and 6300 Systems Op
78. s failed and is out of service The four LEDs are bracketed beneath the DIMM NUMBER label on the enclosure front The LEDs illuminate to indicate a number from 1 12 that identifies the faulty DIMM see Table 5 1 for details The LED array presents the digits in binary notation using left to right most significant bit MSB to least significant bit LSB order NOTE Note the state of the LEDs before the powering off the CPU I O enclosure When you power off the CPU I O enclosure the memory fault LEDs will also go off However if the CPU I O enclosure is powered down and there is no record of the LED states you may still be able to find the number of the failed DIMM in the Windows System Event Log messages or in var opt f t log ema log n the Environmental Monitoring Application EMA log on Linux and VMware ESX systems To replace DIMMs see Replacing and Adding DIMMs on page 5 25 Table 5 1 describes the four LED array that identifies the location of memory faults in the DIMMs Buttons on the CPU I O Enclosure 3 8 Two buttons are located on the front of each CPU I O enclosure the ID button s and the NMI button as shown in Figure 3 2 Pressing the system ID button once makes the three system ID LEDs blink the ID LEDs on the front and back of the enclosure and the one on the front panel see Figure 3 1 The front panel ID LED blinks blue when either one or both of the system ID LEDs blink The blinking LEDs hel
79. s ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 General Hard Disk Drive Problems and Solutions Table 3 8 Model AA P87600 PDU Status LEDs Continued Input Power Description States MPS TVS L N Fuse Blown Replace the PDU General Hard Disk Drive Problems and Solutions Table 3 9 lists some problems that the internal SAS disk drives may encounter as well as some corrective actions For more information see your system administration documentation Table 3 9 Troubleshooting Disk Drives System will not boot Ensure that booting from a disk drive is enabled through the BIOS Setup from system disk program Try to boot from the system disk s mirrored partner To do so unlatch the suspected faulty system disk Cannot access data Some files might contain viruses Run a virus scan utility on the disk drive Some files might be corrupted If possible restore the files from a backup If there is a problem with the system files on a Windows system and you have an Automated System Recovery ASR backup use the ASR backup to repair the system files See the Help for Windows for more information Disk drive fails or disk Use the system diagnostic software to try to determine what might have status LED is steady caused the disk drive to fail If you cannot resolve the problem contact the yellow CAC or your authorized Stratus service representative Troubleshooting the Hardware 3 19 DVD Driv
80. ser Assembly and Its Adapters Figure 5 21 Loosening the Captive Screw on the Motherboard dco037 1 2 Captive screw on motherboard PCI riser assembly connectors CAUTION When handling the PCI riser assembly or PCI adapters hold them securely by their edges Do not touch their electronic elements 7 Remove the PCI riser assembly from its connectors number 2 Use a lifting and if necessary slightly rocking motion to free the assembly from its connectors Removing a Full Height PCI Adapter 1 Hold the riser assembly as shown in Figure 5 22 and remove the screw number 2 that secures the bracket number 1 at the top of the PCI riser assembly Installing and Replacing System Components 5 41 Replacing a PCI Riser Assembly and Its Adapters Figure 5 22 Removing the Bracket from the PCI Riser Assembly dco038 1 Bracket 2 Screw NOTE Keep track of the removed screw and bracket and keep them in a safe place while performing this procedure 2 Remove the bracket by lifting it into a semi upright position and removing its two lower tabs from the slots 3 Remove the adapter from its connector number 1 in Figure 5 23 If the adapter does not disconnect easily use a firm side to side tugging motion while maintaining steady pressure on the adapter 5 42 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing a PCI Riser Assemb
81. t the StrataDOC Web site Stratus provides complimentary access to StrataDOC an online documentation service that enables you to view search download and print customer documentation You can access StrataDOC at the following Web site http stratadoc stratus com Preface xi Preface A copy of StrataDOC on supported media for your system is included with this release To order additional copies of the StrataDOC media or to obtain copies of printed manuals do one of the following If you are in North America call the Stratus Customer Assistance Center CAC at 800 221 6588 or 800 828 8513 24 hours a day 7 days a week If you are located outside North America contact your nearest Stratus sales office CAC office or distributor for CAC phone numbers outside the U S see http www stratus com support cac e Online support from Stratus Customer Service You can find the latest technical information about an ftServer system through online product support at the Stratus Technical Support Web site http www stratus com support index htm e Online product support for Microsoft products Your primary source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Support Web site http support
82. tatus LEDs On ftServer 2600 4500 and 6300 systems behind the bezel the front of each CPU I O enclosure contains the set of system LEDs shown in Figure 3 2 The LEDs indicate faults detected in a range of enclosure components to help you identify problems and expedite the repair process When the system detects a component in a fault state the components corresponding LED lights up If for example a component reaches its voltage threshold the VLT LED illuminates If the component returns to normal its LED goes out In some cases the component is automatically taken offline and its LED stays lit until the component is replaced or brought back online For example if a processor in a CPU I O enclosure reaches a temperature threshold and does not return to normal the system removes the enclosure from service and its TEMP LED remains on If the processor cools down to beneath the temperature Troubleshooting the Hardware 3 5 Status LEDs and System Buttons threshold the TEMP LED goes off What happens subsequently depends on factors related to the system s modular configuration and the outcome of its attempts to restart When a CPU I O enclosure is taken offline its partner enclosure continues to operate in simplex mode If the partner also overheats an orderly shutdown or if an orderly shutdown is not possible an abrupt shutdown will be performed automatically In ftServer 2600 4500 and 6300 systems running simplexe
83. the system power cords are plugged into a live power source NOTE When a Windows Server 2008 system boots a blank screen displays for up to two and a half minutes before the operating system load bars appear The system can take five minutes or more to boot 2 2 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Shutting Down the System To boot a system and start the operating system 1 Turn on the monitor and any other peripheral devices 2 Press the power button on the bottom of the system front panel see item 11 in Figure 1 2 Shutting Down the System A WARNING The system s standby devices have power even after the system has been powered down To remove power to the standby devices you must remove the power cords Exit from all applications before shutting down a system To shut down an ftServer Windows system 1 Onan ftServer system running e Windows Server 2003 click the Start button on the Windows desktop and then click Shut Down e Windows Server 2008 click the Start button then click the right arrow button to the right of the padlock icon and click Shut Down on the menu that appears 2 Inthe Shut Down Windows dialog box check or uncheck the Planned box 3 Inthe Options drop down list select a reason for the shutdown 4 If desired add appropriate information in the Comment box 5 Click OK 6 Respond appropriately if a message appears about othe
84. ting button 3 8 command in ftSMC 3 9 from VTM console 3 9 Linux command 3 9 Windows command 3 9 system identification commands 3 9 system LEDs 3 3 system power button 2 2 T TEMP LED 3 5 tools for CRU procedures 5 3 transient voltage suppression TVS 3 17 troubleshooting creating a dump file 3 22 disk drives 3 19 DVD drives 3 20 general information 3 1 LEDs 3 2 U unpacking parts 4 1 USB ports 1 10 V Virtual Technician Module VTM port 1 11 VLT LED 3 5 Index 3 Index Index 4 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639
85. ting system COS covers replacing for CPU I O enclosure 5 16 CPU elements 1 4 active primary 1 4 overheated 3 6 CPU I O enclosures 1 9 active primary 5 12 cover 5 16 element numbering 1 4 fan assembly 1 9 primary active 1 4 release levers 5 9 5 10 5 22 replacing 5 8 secondary 1 4 CRU replacement procedures bezel 5 4 Index cover of CPU I O enclosure 5 16 CPU I O enclosure 5 8 disk drives 5 45 DVD drive 5 46 5 47 ESD precautions 5 2 estimated time 5 2 front panel 5 6 ftScalable Storage 5 1 hard disk drives 5 45 modem assembly 5 49 PCI riser assembly 5 39 system backplane assembly 5 20 tools required 5 3 CRUs See also CRU replacement procedures 5 2 before replacing 4 3 repacking 4 2 replacing 5 2 safety precautions 4 3 storing 4 2 unpacking 4 1 customer replaceable units CRUs See CRUs D DIMMs 1 9 identifying failed Linux 3 8 identifying failed Windows 3 8 maximum in systems 1 9 order of adding one processor 5 26 order of adding two processor 5 27 disk drives replacing 5 45 troubleshooting 3 19 3 20 dual processor systems 1 2 dummy heatsink 1 2 dump button See NMI button creating file 3 22 on VMware ESX systems 3 22 Index 1 Index DVD drive 1 9 replacing 5 46 replacing with front panel 5 6 troubleshooting 3 20 with VMware vSphere 1 9 E electrostatic discharge ESD precautions 4 3 5 2 EMA
86. ton is pressed by mistake the system handles the dump signal as follows e f you tap the button hold it for less than four or longer than eight seconds the system counts this as a spurious signal and ignores it e Ifyou press the button more than once within a five second period the system also counts this as a spurious signal and ignores it NOTE If you intend to generate a dump file for an enclosure where the NMI button has been disabled you should use another method to save the dump file before resetting the BMC because otherwise you might lose valuable troubleshooting data For detailed information about dumps and to use operating system commands to dump system memory see the system administrator s guide for your system For more sources of technical information about ftServer system hardware or software see Getting Help in the Preface Troubleshooting the Hardware 3 23 Using the NMI Button to Create a Dump File 3 24 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Chapter 4 General Servicing Information The following topics provide general servicing information concerning the unpacking storing and repacking of customer replaceable units e Unpacking CRUs on page 4 1 e Storing CRUs on page 4 2 e Repacking CRUs on page 4 2 e Replacing a CRU on page 4 3 e General Safety Precautions on page 4 3 See Chapter 5 Installing a
87. tters Check that no paper or plastic label or any residue is attached to the surface of the disc that is in use Ensure that the correct drivers are installed Ensure that the drive was installed correctly See Removing and Replacing a DVD Drive on page 5 46 for more information System cannot read Ensure that the disc is clean and does not contain any scratches disk Attempt to read a known good disk Disk drawer will not Insert a straightened paper clip into the emergency eject hole open System will not boot Ensure that booting from a disk drive is enabled in the BIOS from DVD drive Setup program Busy Indicator stays on Ensure that the disc has been inserted correctly Ensure that the DVD drive is operating properly by attempting the same operation with a different disc If the second disc works the first one might be damaged Troubleshooting the Hardware 3 21 Using the NMI Button to Create a Dump File Using the NMI Button to Create a Dump File To enable CAC or your authorized Stratus service representative to diagnose problems with your system you might need to create a snapshot or dump file of the system s memory while the system is running NOTE On VMware Systems this procedure provides a dump of the VMkernel memory One way to create a dump file is to press the NMI button on the system s active CPU I O enclosure the enclosure whose PRIMARY LED is lit The NMI button is the right m
88. typically located in the bottom 2U of the cabinet The pair of AAP87600F PDUs support ftServer 2600 4500 and 6300 systems See the following topics e Removing a PDU on page 5 52 e Replacing a PDU on page 5 54 Estimated time Ten minutes Tools Phillips head number 2 screwdriver Use ESD precautions when performing this procedure Removing a PDU You do not need to shut down the system if you are replacing only one of the system s two PDUs This procedure assumes that you are replacing only one PDU 5 52 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Removing and Replacing a PDU A WARNING Never work on a PDU that has power supplied to it Doing so incurs the risk of electric shock that can cause death severe personal injury or substantial property damage J CAUTION The following procedure assumes that you are replacing a single PDU It is not necessary to remove the system from service if you are removing only one of a system s PDUs If you are removing both of a system s PDUs then you must shut down the entire system before performing the procedure 1 Turn off the circuit breaker switch number 1 in Figure 5 29 2 Disconnect the PDU power input cord number 2 from the AC input connector socket and disconnect all power jumper cords number 3 from the PDU 3 Support the PDU with one hand and remove the mounting rail screws with the other If y
89. ull Height Adapter in the Riser Assembly on page 5 43 e Installing a PCI Riser Assembly on page 5 44 Estimated time Fifteen minutes Tools Phillips head number 2 screwdriver CAUTION It is especially important to use ESD precautions while performing this procedure because of the risk of touching electronically sensitive components on the riser assembly and PCI adapters Removing a PCI Riser Assembly 1 Remove the bezel 2 Remove the CPU VO enclosure and remove the enclosure cover 3 Remove the screw number 1 in Figure 5 18 on the the top of the low profile PCI adapter bracket Installing and Replacing System Components 5 39 Replacing a PCI Riser Assembly and Its Adapters NOTE Keep track of the removed screws and brackets and keep them in a safe place while performing this procedure 4 Remove the bracket number 2 in Figure 5 18 by lifting it into a semi upright position and removing its two lower tabs from the slots 5 Remove the three PCI bulkhead bracket screws shown in Figure 5 20 Figure 5 20 Removing the PCI Bulkhead Bracket Screws dco036 1 Screws 3 6 If you are removing an extra long PCI riser assembly PCI X loosen the captive screw number 1 in Figure 5 21 that secures the inner end of the riser assembly to the motherboard 5 40 Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing a PCI Ri
90. ure D p S oppa NOTE Because you remove both CPU I O enclosures from operation to upgrade system memory you must schedule downtime to shut down the system Shut down the system Remove the bezel Remove both CPU I O enclosures Remove both CPU I O enclosure covers Remove both plenums Follow the procedure Removing DIMMs on page 5 28 if you need to remove any existing DIMMs To populate the system with the upgrade DIMMs perform the procedure Installing DIMMs on page 5 29 in accordance with the restrictions described in either Memory in Single Processor Systems on page 5 26 or Memory in Dual Processor Systems on page 5 27 as appropriate Removing DIMMs 5 28 1 Push down on the ejector levers Figure 5 14 at each end of the DIMM to be removed Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Replacing and Adding DIMMs Figure 5 14 DIMM Ejector Levers dco051 1 Ejector levers 2 Pull the DIMM up to remove it from the connector Installing DIMMs 1 With the DIMM connector ejector levers in the open position down align the small slots on the base of the DIMM with the notches at the base of the connector Push the DIMM down firmly into place Make sure it is fully seated 2 Raise the connector s ejector levers to lock the DIMM firmly into place 3 If you upgraded system memory after installing all of the DIMMs reinstall the pl
91. vates the part s failure LED Failures are automatically reported to the Customer Assistance Center CAC or your authorized Stratus service representative through the ActiveService Network ASN Failures are also logged in the system event log When the ASN notifies the CAC or your authorized Stratus service representative of a problem they notify you of the problem and troubleshoot it If the affected part is a CRU the CAC or your authorized Stratus service representative outlines a procedure for you to follow to correct the problem When the event log indicates that a part has failed follow these steps 1 Locate the failed part If its simplex operation LED is on do not remove the part without first checking with the CAC or your authorized Stratus service representative See Status LEDs and System Buttons on page 3 2 for information about which LEDs indicate failure and which indicate simplex operation Troubleshooting the Hardware 3 1 System Administration Documentation 2 If you have not been contacted by the CAC or your authorized Stratus service representative notify them of the suspected part failure They will verify your assessment of the failure For the most current list of CAC or your authorized Stratus service representative locations and telephone numbers refer to http www stratus com support cac If the part is a CRU proceed to Chapter 5 If it is not a CRU the CAC or your authorized Stratus service
92. ve to ensure that you can replace them in the proper order The numerical slot designation for each disk is noted on the front of the drive bay Removing an Internal Hard Disk Drive 1 Remove the bezel 2 Press the green release button number 1 in Figure 5 25 on the latch on the front of the disk drive pull the latch number 2 and remove the disk drive J CAUTION If the status LED for a disk drive is blinking yellow do not remove the drive see Table 3 4 J N CAUTION Do not pull the drive use the latch Installing and Replacing System Components 5 45 Removing and Replacing a DVD Drive Figure 5 25 Replacing a Disk Drive dco052 1 Release button 2 Latch If you are replacing a damaged disk drive set it aside for repacking See Repacking CRUs on page 4 2 Replacing an Internal Hard Disk Drive With the disk drive lever in the open position slide the replacement disk drive into the system until it stops Then push on the latch until the drive locks into place The latch should snap closed The new disk drive automatically resynchronizes with its partner if the companion disk drive is part of a mirrored disk pair For more information about disk mirroring see your system administration guide Removing and Replacing a DVD Drive Each ftServer 2600 4500 and 6300 system includes a single DVD drive that is installed in the front panel 5 46 Stratus ftServer 2600 4500 and 6300 S
93. y that the partner drive is functioning normally If the drive is not part of an mirrored pair a non mirrored volume exists on the drive Or a mirrored volume exists on the drive but its partner volume is unavailable Action If the drive contains a mirrored volume reinsert the drive that contains its partner volume to restore duplex operation If the drive is not mirrored consider creating a mirrored drive pair or another type of mirrored set to increase fault tolerance If the drive is part of a mirrored drive pair or it contains part of a mirrored volume pair the drive or volume is resynchronizing Action Wait for the process to complete See your system administration documentation for information about mirrored volumes Rapid intermittently Disk is duplexed all volumes are mirrored data is being blinking green written to or read from the disk and the disk is safe to remove Ethernet and VTM Port LEDs 3 12 Each CPU I O enclosure contains e Two Ethernet ports that operate at 10 100 or 1000 Mbps and connect to the embedded Ethernet controller Each port has two integrated LEDs that indicate Ethernet activity and connection speed e One VTM port that has two integrated LEDs that indicate activity and connection speed Figure 3 4 shows the LEDs for the Ethernet ports and VTM ports Stratus ftServer 2600 4500 and 6300 Systems Operation and Maintenance Guide R639 Status LEDs and System Buttons F
94. ystems Operation and Maintenance Guide R639 Removing and Replacing a DVD Drive You perform this procedure when replacing a defective DVD drive and also when replacing the system front panel See Removing and Replacing a Front Panel on page 5 6 You do not need to power down the system or either CPU I O enclosure to perform this procedure See the following topics e Removing a DVD Drive on page 5 47 e Replacing a DVD Drive on page 5 48 Estimated time Seven minutes Tools Phillips head number 1 or 2 screwdriver Use ESD precautions when performing this procedure Removing a DVD Drive J CAUTION The DVD drive is not hot pluggable Do not remove a DVD drive with the front panel plugged in 1 Remove the bezel 2 See the procedure Removing the Front Panel on page 5 6 to disconnect but not remove the front panel from the system backplane Pull the front panel out a few inches to disengage it from the system backplane 3 Loosen the thumbscrew number 1 in Figure 5 26 at the top front of the DVD drive Installing and Replacing System Components 5 47 Removing and Replacing a DVD Drive Figure 5 26 Replacing a DVD Drive dco033 1 Thumbscrew 4 Pull the drive from the front panel assembly If you are replacing a defective drive set it aside for repacking See Repacking CRUs on page 4 2 Replacing a DVD Dr

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