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PCG-SR27, PCG-SR27K

1. u E E E 51 Troubleshooting Your Notebook 51 Troubleshooting the LCD Screen eeeeeeeeeeeeeeeeernnn 55 Troubleshooting the Mouse and Touchpad 56 Troubleshooting Drives PC Cards and Peripheral Devices 57 Troubleshooting SOT WATF ke 59 Troubleshooting the Modem 60 TFOUDIGSNOONNG AUNG vane 61 Troubleshooting the Printer j j 62 Z MOE 63 Welcome Congratulations on your purchase of the Sony VAIO notebook Sony has combined leading edge technology in audio video computing and communications to provide you with state of the art personal computing Features For a complete description of the specifications of your VAIO Notebook see VAIO Notebook Specifications U Exceptional performance Your notebook includes a fast low voltage Mobile Intel Pentium III processor 750MHz featuring Intel SpeedStep technology and a V 90 K56flex compatible modem Q Portability The high capacity lithium ion battery provides hours of use without AC power Q Sony audio and video quality High quality MPEG digital video which supports full screen display 10 4 inch Active Matrix LCD screen and enables you to take advantage of today s advanced multimedia applications games and entertainment software Q Microsoft Windows operating system Your system includes the Microsoft
2. PAD FA SPEAKER FROM board connector direct connection gt Harness connector at both end ___ Harness soldered at one end Confidential 4 1 4 2 PCG SR27 SR27K UC END CHAPTER 5 EXPLODED VIEWS AND PARTS LIST NOTE The mechanical parts with no reference number in the The components identified by mark A or exploded views are not supplied dotted line with mark A are critical for safety Items marked are not stocked since they are seldom Replace ony Wilh Pall numberEpecHIed required for routine service Some delay should be Les composants identifies par une marque anticipated when ordering these items A sont critiques pour la s curit Ne les remplacer que par une pi ce portant le num ro sp cifi e When two or more parts are shown in parallel use the part described first as the main part Confidential 5 1 PCG SR27 SR27K UC 5 1 Main Section Ref No Part No Description Ref No Part No Description 1 4 646 973 02 DUCT L 14 4 647 181 01 HEX SCREW MBX 2 1 529 660 21 SPEAKER 2 0CM 75 4 646 732 01 BRACKET B 4 4 644 492 31 ACE M2 LOCK 76 1 794 546 11 CONNECTOR MEMORY STICK EJECTOR 3 4 644 492 51 ACE M2 LOCK 7 A 8066 718 A IFX 125 WHITE COMPLETE PWB 6 X 4622 725 2 ESCUTCHEON LF ASSY 78 7 622 205 05 NUT M2 TYPE2 8 4 650 469 01 FOOT 19 4 646 800 01 CUSHION BB 9 X 4623 153 1 HOUSING BOTTOM ASSY 80 4 646 794 01 WINDOW MS 1
3. Confidential PCG SR27 SR27K UC 5 3 5 4 5 2 LCD Section Made by TS Confidential PCG SR27 SR27K UC Part No 4 646 977 01 4 644 492 31 X 4623 481 1 A 8045 747 A 4 646 705 02 4 646 703 01 4 639 890 01 4 646 704 02 4 635 923 01 1 542 402 21 1 960 481 11 4 639 623 11 4 644 493 11 4 646 791 11 4 646 706 11 4 646 792 11 1 418 085 41 4 646 722 02 4 646 700 11 4 647 482 02 x 4622 700 2 4 646 975 01 4 646 976 02 4 648 793 01 4 648 451 01 7 621 772 00 A 8066 505 A 4 647 547 01 4 653 077 01 4 653 077 11 4 656 225 01 Description BLIND LCD SCREW ACE M2 LOCK HOUSING BEZEL ASSY LCD ASSY S TUBE TOP KNOB LATCH SCREW B M2 6X2 5 LEVER LATCH HOLDER MICROPHONE MICROPHONE ELECTRET CONDENSER HARNESS LCD SPRING LATCH COIL ACE M2 6 LOCK TILT L COVER L TILT R INVERTER UNIT BLIND SCREW COVER R SEAL LVDS HOUSING DISPLAY ASSY BUSHING CUSHION LATCH WASHER LATCH SPACER SCREW B 2X3 ANL 24 COMPLETE PWB BUSHING PC BOARD SPACER PARM REST SPACER PARM REST LCD HARNESS GUIDE SHEET Description ACCESSORIES kkkkkkkkkkkk ADAPTOR AC BATTERY PACK LITHIUM ION CABLE VGA CORD POWER MANUAL INSTRUCTION PCGA CD51 Series LOOK AT EXPLODED VIEWS OF THE PART kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Ref No Part No 401 1 476 163 13 402 1 756 100 21 403 1 757 026 11 1 757 562 21 4 65
4. Q Ifthe floppy disk is write protected disable the write protect feature or use a floppy disk that is not write protected Q Verify that the floppy disk is properly inserted into the floppy disk drive My optional floppy disk drive icon doesn t appear even though it is connected Q Click Start point to Settings point to Control panel then click System The System Properties dialog box appears Click the Device Manager tab Double click Floppy Disk Controller then click Standard Floppy Disk Controller DO Click Delete The Confirmation window will appear Verify that Delete From All Settings is selected and press OK Click Update in the System Properties window Double click Disk Drive and confirm that GENERIC NEC FLOPPY DISK is shown U DU My CD ROM drive is not playing my CD properly Q Make sure the label of the disc is facing up Q If the disc requires software make sure the software is installed according to the manufacturer s instructions Q A dirty or damaged disc may cause the notebook to stop responding while it tries to read the disc If necessary restart the notebook remove the disc and then check it for dirt or damage Q If you are using an optional DVD Rom Drive and can see video but not hear audio check all of the following Q Check that your DVD ROM drive does not have the mute setting enabled Q Check the volume setting in the audio mixer Q If you are using external speakers
5. Q If you are connecting an optical disc drive with a PC card disconnect it by stopping the PC card Use the Sony Notebook Setup utility to disable devices that you are not currently using See Removing a PC card for more information Q Make sure the PC Card is compatible with your notebook s Windows operating system Ay Windows 2000 only When the notebook enters and returns from a power saving mode after removing the optical drive the message Unsafe Removal of Device may appear and the device name is shown listed as Secondary IDE Channel Click OK The Power Management setting is not responding Your notebook s operating system may become unstable if a lower power state such as system hibernation is initiated and then changed before the notebook completely enters the lower power state To restore the notebook to its normal operating stability 1 Close all open applications 2 Push and hold the power button for four seconds or longer to shut down the notebook ES tk O Troubleshooting the LCD Screen The sound of my notebook s fan is too loud Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet This setting slows down the CPU speed See PowerPanel Help for more information Troubleshooting the LCD Screen My LCD screen is blank Q Verify that the notebook is plugged into a power source and that it is turned on Verify that the power indicator on the notebook is on
6. Then click Run to perform the selected action Vaio Support Local Server e program filessupport com chert a Click here for more common solutions on the web Click Here to set Vault location to CD Click Here to set Vault location to web Hardware CD Fom Drives CD does not start automatically DVD Drives DYD does not start automatically Hard Disk Drives Run Scandisk and Defrag 7 Software b Internat Mara in ahane Please select a support action to run 4 Select the appropriate Support Action from the list Run Cancel ddi Help 5 Click Run or double click the desired SupportAction The available SupportActions are shown in bold type You cannot undo One Click Fixes VAIO Notebook Quick Start Using Support Central The Support Central feature uses Internet resources to help you fix your software Support Central searches the Internet for answers to your questions additional information from knowledge base systems and the latest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears You must have Internet access to use Support Central Support Central Welcome page welcome Microsoft Internet Explorer E 10 x File Edit View F
7. but prompts again for your permission for the next scheduled update Update Notification Once you have granted permission for the system to check for updates or fixes the Agent contacts the Sony Support Server Available updates or fixes may be displayed to you in one of two ways An update or fix may be displayed in a window with an explanation and instructions to follow Others will cause the ambulance icon on your task tray to blink You should always check the ambulance icon in the task tray after the system checks for updates If the icon is blinking double click the ambulance icon to view the update When clicking on the flashing ambulance icon you must be connected to the Internet to receive an update VAIO Support Agent VAIO Support Agent Properties To control the VAIO Support Agent automatic update feature follow these steps 1 Inthe VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of three options to customize the automatic update feature 3 Click OK VAIO Support Agent Properties window WAN Support Agent Properties a a E x Server Client User Location Current Connection Status On line Delete Automatically download updates and notify me when they are ready to be installed Notify me each time vou check for updates and notify me again when they are ready to be install Turn off automati
8. see tiny black points and or bright points red blue or green that continuously appear on the LCD This is a normal result of the manufacturing process and does not indicate a malfunction On Moisture Condensation If the notebook is brought directly from a cold location to a warm one moisture may condense inside your notebook In this case allow at least an hour before turning on your notebook If any problems occur unplug your notebook and contact your Sony Service Center Setting Up Your VAIO Notebook This section describes the controls and connectors on your VAIO Notebook how to connect your notebook to a power source and how to start and shut down your notebook Locating Controls and Connectors Front 1 Power Indicator 8 2 Battery Indicator 9 3 MG Memory Stick Indicator 10 4 Hard Disk Drive Indicator 17 5 Num Lock Indicator 12 6 Caps Lock Indicator 13 7 Scroll Lock Indicator 14 14 Microphone LCD Screen Keyboard Touchpad Power Switch Left Right Button Speakers VAIO Notebook Quick Start Back 1 Battery Connector Left ALI ii Nooo CII 4 DC In Port Air Vent VGA Adapter Port For Connecting an External Display Y USB Port Memory Stick Media Slot Memory Stick Eject Button 12 dd 9 n R GW NH Locating Controls and Connectors Right Q Headphone Jack Microphone Line In Jack Jog Dial Control PC Card Eject Button PC Card
9. 750LV XGA S A 8025 465 A C P MBX 44 C 600LV SVGA S 81 4 654 747 01 SR27 LABEL ID 4 656 811 01 LABEL ID 305 A 8045 747 A LCD ASSY S A 8047 535 A LCD UNIT 10 4SVGA S 1 The pages shown above are on PCG SR27 SR27K SERVICE MANUAL NOTEBOOK COMPUTER 9 872 239 11 O N Y NANIO PCG SR33 UC List of PCG SR Series As of July 2001 Model Name Service Manual Part No PCG SR5K SR7K 9 872 095 11 PCG SR17 SR17K 9 872 134 11 PCG SR27 SR27K PCG SR33 9 872 239 11 9 872 215 11 9 872 239 11 F 7 Additional Models Sony Corporation This manual and the constituent data may not be replicated copied nor reprinted in whole or in part without prior written authorization of Sony Corporation Printed in USA English 2001G1600 1 2001 Sony Corporation Published by MNC IT Planning amp Control Dept SNT PCG SR33K SERVICE MANUAL For American Area US Model Ver 1 2001J Canadian Model All the supplementary information are attached at the end of data files Lineup PCG SR33K Basic performances of PCG SR33K are the same as those of PCG SR27K Therefore this manual describes the differences from PCG SR27K Refer to the following manual that is already issued for repair and inspection PCG SR27 SR27K SERVICE MANUAL 9 872 215 11 COMPARISON OF SPECIFICATIONS LOD Description Part No Description 26 A 8025 092 A ASSY HDD 30GB TOSHIBA S A 8048 484 A ASSY
10. 872 215 11 Sony Corporation 2001 Sony Corporation 89 Published by MNC IT Planning amp Control Dept SODP Revision History Suffix Ver Date Contents QM No First 01 Ver 1 2001 10 15 Edition Remarks Confidental POG SR33K UC
11. C Lower temperatures require a longer charging time Q While the battery is in use or being discharged the battery pack heats up This is normal and is not cause for concern Q Keep the battery pack away from all sources of heat Q Keep the battery pack dry Q Do not open or try to disassemble the battery pack Q Do not expose the battery pack to any mechanical shock Q If you are not using the notebook for an extended period of time remove the battery pack from the notebook to prevent damage to the battery If after fully charging the battery pack the battery power is still low the battery pack may be reaching the end of its life and should be replaced Q You do not need to discharge the battery before recharging Q If you have not used the battery pack for a considerable amount of time recharge the battery 1 j_ Connecting a Power Source Keep the battery pack in the notebook while it is directly connected to AC power The battery pack continues to charge while you are using the notebook If your battery level falls to less than 10 you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully charged battery You can extend battery life by changing the power management modes in the Power Panel utility See Power Saving Modes The battery pack supplied with your notebook is a lithium ion battery and can be recharged at any time Charging a partially discharged bat
12. Driver Recovery CD to reinstall device drivers See Using the Application Recovery CD s for more information The System Recovery CD contains a backup copy of all the software originally installed on your hard disk drive It can be used only to recover the hard disk of the notebook you purchased The System Recovery utility gives you Full Restore with Format that is it formats the hard disk drive then restores all the original software A Full Restore with Format removes all the information on the hard disk drive You will lose any software you have installed and any other files you have created since you started to use your notebook This means you will have to reinstall any applications that were not included with the notebook when you purchased it If you have any questions on using the System Recovery CD contact Sony Customer Support To use the System Recovery CD s I Insert the Sony System Recovery CD in the optical drive 2 Shut down your notebook as described in Shutting Down Your Notebook 3 Wait four seconds then turn on your notebook 4 Click OK to signify you have read and accept the Microsoft End User License Agreement 5 When the System Recovery menu appears follow the on screen instructions to complete the recovery process Application Driver and System Recovery CDs If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn of
13. Page CHAPTER 1 REMOVAL 1 12 Flowchart ar EN 1 1 1 2 Main Electrical Parts Location Diagram 1 1 LEREN La 1 2 i Keyboard Unit Parm Assy aan 1 2 2 Touch pad Speaker R SWX 61 Board 1 2 BDO sed 1 3 4 Speaker L IBX 125 Board a a a 1 3 5 Frame Assy DC Fan Cooling aan 1 4 0 Mam Bot ASYL kadan 1 4 7 MBX 44 Board IFX 124 Board DDC 3 Board VIL Rechargeable Bitte ya 1 5 IN A07 TB Odi i PN sn DD 1 5 TDN NSS ra a ST ace IE 1 6 10 LED Section Made by TS a keke 1 6 1 Housins BED AS 1 6 2 Microphone LCD Assy Inverter Unit FIN Tee 24 Boat einen 1 7 to 1 7 CHAPTER 2 SELF DIAGNOSTICS to 2 1 CHAPTER 3 BLOCK DIAGRAM 3 1 to 3 2 CHAPTER 4 FRAME HARNESS DIAGRAM 4 1 to 4 2 CHAPTER 5 EXPLODED VIEWS AND PARTS LIST SL Mi Section Leren 5 1 5 2 LCD Section Made Dy TS sa 5 5 to 5 6 e Abbreviations UC US model Canadian model a Confidential PCG SR27 SR27K UC CHAPTER 1 REMOVAL 1 1 Flowchart POWER KEYBOARD FRAME DISPLAY PARM ASSY HOUSING BEZEL ASSY P1 2 P1 2 P1 4 P1 6 P1 7 CNX 107 MAIN BOARD MBX 44 P1 3 P1 5 P1 4 P1 4 P1 5 P1 7 IFX 125 IFX 124 INVERTER P1 3 P1 3 P1 4 P1 5 P1 7 SWX 61 DDC 3 BOARD BOARD P1 2 P1 5 P1 7 VL TOUCH PAD RECHARGEABLE BATTERY P1 2 P1 5 SPEAKER R P1 2 e P XX means pages that appears in this manual Remember that hard disk driv
14. Q Q Verify that the battery pack s is inserted properly and that they are charged Q The notebook may be in LCD Video Standby mode Press any key to activate the screen Q The display mode may be set to external display mode Press and hold the Fn key while pressing F7 several times My LCD screen continues to show the previous screen Windows Me only Press the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that came with your display for more information I want to change the video resolution of my display 1 Click Start point to Settings point to Control Panel and then click the Display icon The Display Properties dialog box appears 2 Click on the Settings tab 3 Move the Screen Area slider to change your video resolution VAIO Notebook Quick Start Troubleshooting the Mouse and Touchpad My mouse does not work Q If you are using an external mouse verify that the mouse is plugged into the mouse connector See Connecting a Universal Serial Bus USB Device for details Q If you are using an optional Sony USB mouse PCGA UMS I series verify that the mouse is plugged into the USB connector and restart your notebook My touchpad does not work properly Q You may have disabled the touchpad without connecting a mouse to the notebook To enable t
15. Slot i LINK IEEE1394 S400 Port Modem Jack 1 LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications oper ating system and i LINK compatible devices All products with an 1 LINK connection may not communicate with each other Refer to the documentation that came with your i LINK compatible device for information on operating conditions and proper connection Before connecting 1 LINK compatible PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions NO GT RR ON AH VAIO Notebook Quick Start Bottom 7 Battery Lock Lever 2 Battery Release Lever Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source Using the AC Adapter 1 Plug the cable attached to the AC adapter into the DC In port on the notebook 2 Plug one end of the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet Connecting AC Adapter Notebook AC Adapter Supplied Power Cord Supplied The icon indicates the location of the DC In connector on the left side of your notebook Connecting a Power Source Using Battery Power You can use a battery pack as a source of power The battery pack that comes with your notebook is not fully charged a
16. Windows Millennium Edition or the Microsoft Windows 2000 Professional operating system Q Communications Access popular online services send e mail and browse the Internet A Optical drive CD ROM The CD ROM drive utilizes a new optical storage technology that provides a rich multimedia computing experience Actual upload and download speeds may vary due to line conditions ISP support and gov ernment regulations ee VAIO Notebook Quick Start Unpacking Your Notebook Hardware Main Unit Power Cord Optical Drive AC Adapter Documents u VAIO Notebook Quick Start Contains information on unpacking and setting up your notebook the features of your notebook the applications included with your system and how to contact software vendors and solve common problems Q The Microsoft Windows Millennium Edition Getting Started document or Microsoft Windows 2000 Professional Getting Started document Explains how to use the basic features of the Windows operating system Q Legal Safety Information Explains notes on use and offers safety tips Q Specifications Details the hardware specifications for your notebook Software CDs u Microsoft Word 2002 Allows you to reinstall Microsoft Word 2002 to the Sony computer you purchased Notes on Use Recovery CDs Application Recovery CD s Enables you to reinstall individual applications if they become corrupted or
17. air circulation to prevent internal heat build up Do not place your notebook on porous surfaces such as rugs or blankets or near materials such as curtains or draperies that may block its ventilation slots Leave a space of at least 8 inches behind the back panel of the notebook The notebook uses high frequency radio signals and may cause interference to radio or TV reception Should this occur relocate the notebook a suitable distance away from the set Use only specified peripheral equipment and interface cables otherwise problems may result Do not use cut or damaged connection cables Your notebook will not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX If the telephone company makes a service call to your home or office and determines that your notebook is responsible for a problem the telephone company may bill you for the service call Also if you do not disconnect your notebook when it is adversely affecting the telephone line the telephone company has the right to disconnect your service until you correct the problem Handling Your Notebook u Clean the cabinet with a soft dry cloth or a soft cloth lightly moistened with a mild detergent solution Do not use any type of abrasive pad scouring powder or solvent such as alcohol or benzine as these may damage the finish of your notebook Should any solid object
18. check the volume settings then check the connections between your external speakers and the notebook p VAIO Notebook Quick Start Q Click Start point to Settings point to Control panel then double click System The System Properties dialog box appears Q Click the Device Manager tab Q Verify that the correct drivers are installed properly Do not use adhesive labels to identify the CD The label may come off while the disc is in use in the optical drive and cause the drive to malfunction Moisture condensation may have occurred Leave the notebook idle for at least 1 hour with the notebook turned on My optical drive tray does not open Make sure the notebook is turned on Press the Eject button on the optical drive If the Eject button does not work open the tray by inserting a thin pen tip in the hole to the right of the Eject button I cannot use digital video DV devices The message DV equipment seems to be disconnected or turned off appears Verify that the DV device is turned on and that the cables are properly connected If you are using multiple i LINK devices the combination of the connected devices may cause unstable operation In this case proceed as follows I Turn off your notebook and all connected devices 2 Disconnect the devices that are not in use 3 Ensure that all other devises are properly connected 4 Restart your notebook The i LINK compatible dev
19. deliver automatic protection today and in the future Eg VAIO Notebook Quick Start OpenMG Jukebox Sony Electronics Inc OpenMG Jukebox software enables you to import digital audio files by downloading audio files from Electronic Music Distribution EMD services over digital networks such as the Internet You can record audio CDs onto your hard drive in a variety of formats PictureGear Sony Electronics Inc This image management software displays images from your hard drive a Sony Digital Still Camera or a Sony Mavica Camera The images appear in a convenient light table format so that you can easily view the contents of an entire folder Quicken 2001 Intuit Inc Quicken is a fast easy way to organize your finances Quicken works just like your checkbook so it is easy to learn and use Quicken manages all your finances bank accounts credit cards investments and loans You can even pay your bills online RealJukebox 2 Basic RealNetworks Inc RealJukebox is one of the worlds most widely used personal music management systems Using RealJukebox you can capture the contents ofamusic CD manage and playback your music and view various music related information via the Internet This Custom RealJukebox for Sony allows seamless check out capabilities to a wide range of Sony personal audio devices and offers convenient links to Sony product and music service homepages gt If you are using an external CD ROM
20. erased Q Driver Recovery CD s Enables you to reinstall individual device drivers Use it to restore corrupted or erased device drivers Q System Recovery CD s Enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are erased Other Q Packet containing special product offers Q Warranty card Notes on Use You will be using your notebook computer as a portable device in a variety of environments Whenever possible you should apply the following ergonomic considerations to both stationary and portable environments Ergonomic Guidelines Position of your notebook Place the notebook directly in front of you as you work Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard touchpad or external mouse Let your upper arms hang naturally at your sides Take breaks during sessions with your notebook Excessive use of the notebook may strain muscles or tendons Furniture and posture Sit in a chair with good back support and armrests Adjust the level of the chair so your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the notebook s display Use the display s tilting feature to find the best position You can reduc
21. level falls to less than 10 you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully charged battery Normal Mode This is the normal state of your notebook when it is in use The green power indicator light is on in this mode To save power you can turn off a specific device such as the LCD or the hard disk See Controlling Power Management for more details Standby Mode The notebook saves the current state of the system in RAM and switches off power to the CPU The power indicator light flashes in amber while in this mode To activate Standby mode Press Fn Esc You can also use the PowerPanel utility to enter Standby mode To return to normal mode Press any key VAIO Notebook Quick Start Hibernate Mode The state of the system is saved on the hard drive and power is turned off The power indicator light is off in this mode To activate Hibernate mode To activate Hibernate mode press the key combination Fn F12 A Windows 2000 Professional the Save to Disk Manager message appears then the notebook enters Hibernate mode 3 Do not move the notebook until its power indicator light turns off To return to normal mode Turn on the notebook by sliding the power switch forward The notebook returns to its previous state When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally
22. lt 09 5 5 x m o 5 3 lt g JE jp T QO ra 5 3 O 2 lt gt lt A N 8 e anl BER AL QO gt by A o D anl EM r o AV T S a ai C2 co S c 2 gt lt o N CU N O o E B o m X lt j TT E x TA O X c Og 7 V R o FS I 2 gt 5 A e lt gt 2 6 2 r G O m vr lt X xx sa O N Q om OC 9 M 9 J I S a 6 n S S o 6 rd ft 7 MBX 44 Board IFX 124 Board DDC 3 Board V L Rechargeable Battery Memory Module lt lt o o I 9 Nut M2 Order of releasing the SO DIMM A gt De NLI 4 V L Rechargeable Battery Hex Screw MBX Silver Hex Screw MBX Silver LO PA 3 Insulator IFX 108 Insulator MBX 43 MBX 44 Board 2 7 N 7 DDC 3 Board G Lock Ace M2X2 5 Special Flat Silver 2 IFX 124 Board L Insulator DDC 2 Lock Ace M2X2 5 Special Flat Silver 8 CNX 107 Board 4 Dial Assy D Lock Ace M2X3 5 Gold 2 Escutcheon RF 3 FFC MBX 34 CNX 96 5 CNX 107 Board 6 Lock Ace M2X3 5 Gold 7 Flexible Print PWB Escutcheon RB Assy Cap Modem Confidential 1 5 PCG SR27 SR27K UC 9 Display Assy Confidential PCG SR27 SR27K UC 1 6 Display Assy 4 Lock Ace M2
23. press Fn F5 and then the up or right arrow key Registering Your Notebook Registering Your Notebook Take advantage of Sony s commitment to quality customer support and receive these benefits by registering your notebook Q Sony Customer Support Talk to a Support Representative to troubleshoot problems you may be having with your notebook Q Limited Warranty Protect your investment See the Warranty Card for more details If you did not register your notebook when you first turned it on follow these steps to use the online computer registration service 1 2 3 Make sure your notebook is connected to a phone line Click the registration icon on the VAIO desktop Enter the information requested on the first online registration form Press the tab key to move from box to box Click the Next button to advance to the next form Complete the remaining forms by clicking the Next button each time you complete a form The notebook automatically transfers your registration information using your built in modem and a toll free telephone number or a local number You may sign up for Internet access with a Sony preferred Internet Service Provider VAIO Notebook Quick Start Shutting Down Your Notebook A To avoid potential loss of data follow these steps to shut down your notebook 1 Click the Start button on the Windows taskbar 2 Click Shut Down at the bottom of the Start menu to display the Sh
24. sensor en eo o oo o oe e o o oe e o o oe o oe e e o e e e o o eo fore e n e e e e e e e o e e e o o 0 0 0 0 0 0 0 0 0 0 o 0 0 o 0 o 0 o 0 o 0 o o 0 o o o o 0 o o o o o o oo ee oe eee HOOT PCI bus PIIX4E Modem BIOS Port80 JIG TouchPad JOG Dial Keyboard Stereo speaker Battery RJ 11 Mother PWB Large IC LCD unit INT CN Sub PWB EXT CN User I F P UNIT Confidential 3 2 PCG SR27 SR27K UC CHAPTER 4 FRAME HARNESS DIAGRAM DISPLAY ASSY ANL 24 BOARD SIDE A LCD HARNESS fi menns I 2 CN3300 r MIC CN3301 BATTERY PACK Side KEYBOARD 2 40 6 1 Side CN301 pe DC IN MBX 44 MODULER DEG es CN901 BOARD en en DC E SIDE A FAN Hram i vy i LINK KE CN3151 er a BOARD O ne 35 f CONNECTOR SIDE A S2701 POWER IM r li pf BB ON5001 SWITCH KEZEWA CN2601 D O JOG DIAL CN1802 EXT MIC IN CN1902 USB CNX 107 HEADPHONE 49 so DRIVE SIDE A CN1101 y MEMORY CN2101 CN1901 2 144 STICK 10 211 143 r CN152 j I 1 143 CN2203 1 1019 CN151 E NG 144 2 soar RAM I a zz S T u SIDE A e OPTION SE SPEAKER TOUCH 2 VANADIUM oc LITHIUM ION BATTERY
25. the Quick Fix Wizard follow these steps 1 From the VAIO Support Agent main window click the Quick Fix Wizard button The Welcome window appears 2 Click Next The Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box appears 3 Select the Diagnose and fix my software option 4 Select the software you wish to repair from the drop down list To view a list of software applications protected by VAIO Support Agent click on the Pick the software drop down list 5 Next select a date time from the drop down list that corresponds to the last time when the software worked properly 6 Click Next to continue Follow the instructions on the screen Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box Quick Fix Wizard x Begin VAIO Support Agent Diagnostics fe Diagnose and fix my software Pick the software PictureG ear v This software worked OF on or before 4 372001 113224 AM Undo previous figes Please select an option and click Next to continue Back Next gt Cancel VAIO Notebook Quick Start Using Common Solutions Common Solutions offers automated One Click Fixes to repair common software problems These solutions can integrate information such as knowledge base articles and Frequently Asked Questions FAQs You can run One Click Fixes directly from VAIO Support Agent or from a Web browser 1 Click the Common Solutions button The Common Solutio
26. the brightness and contrast controls are adjusted correctly See the manual that came with your display for details Q Moisture condensation may have occurred Do not use the notebook for at least one hour and then turn on the notebook Q Take the battery pack off the notebook unplug the power cord and plug it again then turn on the power Ci VAIO Notebook Quick Start My notebook starts but my system doesn t start properly Q When the internal backup battery is low on power it may not start your system properly The message Press lt F1 gt to resume lt F2 gt to setup appears at the bottom of the screen Follow these steps 1 2 3 4 Press F2 The BIOS Setup menu appears Set the date month day year Press Enter Press v to select System Time then set the time hour minute second Press Enter Press gt to select Exit then press to select Get Default Values The message Load default configuration now appears Select Yes and press Enter Select Exit Save Changes and then press Enter The message Save Configuration changes and exit now appears Select Yes then press Enter The notebook restarts My notebook starts but the message Operating system not found appears and Windows does not start Q Make sure there is no diskette in the floppy disk drive non bootable Q Hanon bootable diskette is in the drive follow these steps 1 2 Turn off the notebook and t
27. 0 4 650 608 01 LID HEAT A 81 4 654 747 01 SR27 LABEL ID GU 14 4 647 207 01 BUSHING FAN 81 4 654 746 01 SR27K LABEL ID GZU 15 4 644 493 11 ACE M2 6 LOCK 82 4 648 304 01 BLIND PC BOARD 16 4 635 956 01 SPRING B COMPRESSION COIL 83 4 646 719 01 HOLDER SPEAKER 18 4 647 535 01 INSULATOR RJ 11 84 4 646 720 02 SHEET 19 1 794 537 11 HARNESS MODULAR 85 7 685 504 19 SCREW BTP 2X6 TYPE2 N S 20 1 678 628 11 PWB FLEXIBLE PRINT 87 4 648 505 01 TAPE FRAME COPPER LEAF 21 1 678 659 12 FPC HDD 88 4 648 819 01 COVER KEYBOARD z 4 646 726 01 BRACKET F 89 4 648 847 02 INSULATOR DC JACK 23 1 792 890 11 FFC MBX 34 CNX 96 92 4 646 730 02 INSULATOR MBX 24 4 646 724 01 ESCUTCHEON RF 93 4 648 438 01 PLATE 25 4 635 301 01 SCREW M3X4 94 4 649 669 01 CUSHION IFX 26 A 8025 092 A ASSY HDD 30GB TOSHIBA S 95 4 648 624 01 INSULATOR PC CARD 21 A 8066 712 A CNX 107 COMPLETE PWB 96 4 649 299 01 WOVEN SP FABRIC NON 28 X 4622 918 2 DIAL ASSY 97 4 651 347 11 FINGER KEY BOARD 29 4 644 492 01 ACE M2 LOCK 98 4 652 170 01 SHIELD PARM S 4 647 547 01 BUSHING PC BOARD 99 4 651 335 01 SHEET BUTTON 32 A 8066 515 A SWX 61 COMPLETE PWB 100 4 651 354 01 SHIELD MS 33 4 647 538 11 COOLING 1 101 4 651 421 01 CUSHION HDD 34 1 792 891 11 FFC MBX 34 SWX 55 102 4 648 354 03 MS SEAT 35 4 648 320 01 TAPPING M2 103 7 621 772 35 SCREW B 2X6 36 1 529 660 31 SPEAKER 2 0CM 104 4 652 171 01 CONTACT PARM 39 4 646 718 02 ESCUTCHEON PAD 105 1 9
28. 3 282 11 404 401 Adaptor AC PCGA CD51 A 403 Display Adaptor 402 404 The CD ROM Drive itself does not have the Part No Refer to the PCGA CD51 Series Service manual 9 928 323 12 The components identified by Les composants identifi s par mark A or dotted line with mark une marque A sont critiques specified A are critical for safety pour la s curit Replace only with part number Ne les remplacer que par une piece portant le num ro sp cifi SONY VAIO Notebook Quick Start PCG SR27 PCG SR27K Includes PCG SR33 Update Notice NDD Contents 1 Welcome sy uns ikakn yA a n nana kkk nuka asset Xuy ku k 5 BNN ass O gd 5 Unpacking Your Notebook eee enn nen 6 NORS OTU S Ay Re es ee T 2 Setting Up Your VAIO Notebook 11 Locating Controls and Connectors scce 11 Connecting a Power Source rnrsnreensanvennnsnvensnsnvennnsnnverssnveeenssveeens 14 Starting Your Notebook ena een n 20 Registering Your Notebook rurrrnrrnrnnrrnrrnnnnrrvrrvnnnrsvrrenevrrsrrenerrsn 21 shutting Down Your Notebook eeeeeeeeeeeeeeeeeeennnnes 22 3 Power Saving M lt lt es 23 4 About the Software on Your Notebook 27 NEVE eee 27 Application Driver and System Recovery CDs 0 32 Software Support Information een n oonnn 36 5 GMN HE 39 VAD SPOT AEE 40 VAIO Notebook Quick Start 6 Troubleshooting
29. 60 621 21 HARNESS WITH DC JACK 40 1 772 529 21 PAD TOUCH 109 4 653 511 01 PLATE SWX GROUND 41 1 792 893 11 FFC SWX 55 TOUCH PAD LE 1 695 514 21 JACK SMALL TYPE 1P 42 4 646 814 01 WINDOW JOG 12 1 794 548 11 CONECTOR USB A 43 X 4622 697 5 HOUSING PARM REST ASSY 117 4 655 508 01 SEAL JOG 44 8 749 019 02 IC M463S1724CNO L1L 128MB 118 4 655 783 02 SPEAKER CUSHION 45 1 792 892 12 FFC MBX 34 IFX 109 119 4 653 077 11 SPACER PARM REST 46 4 648 140 11 SHEET C THERMAL 47 4 646 728 04 ESCUTCHEON LB 48 4 650 213 02 HEATSINK NT2 49 4 651 343 01 SHEET NT2 THERMAL 51 1 794 553 11 CONNECTOR PC CARD EJECTOR 52 A 8025 089 A 53 1 528 984 1 55 A 8066 714 A 56 4 647 533 02 C P MBX 44 P3 750LU XGA S BATTERY V L RECHARGEABL IFX 124 COMPLETE PWB INSULATOR IFX 108 S A 8066 723 A 58 25852175534502 DDC 3 COMPLETE PWB INSULATOR DDC 2 59 4 646 852 01 CLAMP 60 1 763 562 11 FAN DC UDQFSEH52 61 X 4623 483 2 FRAME ASSY 62 4 648 125 01 63 4 646 722 02 64 X 4623 616 1 65 4 647 168 02 66 1 476 148 23 ACE M2 SPECIAL FLAT LOCK BLIND SCREW ESCUTCHEON RB ASSY CAP MODEM KEY BOARD UNIT 68 4 651 383 01 69 4646 15 01 70 4 646 708 01 FL 4 646 725 03 73 4 647 181 11 SHEET TOUCH PAT 2 BASE L FOOT FOOT REAR BUTTON POWER HEX SCREW MBX Confidential PCG SR27 SR27K UC 5 2 Included in 9
30. 6X4 X2 Silver G Plate 2 Lock Ace M2X3 5 Gold 10 LCD Section Made by TS 1 Housing Bezel Assy ie nu Screw Blind X2 M2X4 X2 Silver Two Claws 6 Screw Blind Lock Ace M2X4 Silver Cover L A B 2 6X2 5 X2 Gold Lock Ace M2 6X4 X2 Silver 19 Lock Ace M2X4 Silver Tilt L Bushing 47 LCD Harness A Tilt L Bushing LCD Hamess SS Va SS Three Claws Screw Blind X2 Lock Ace M2X4 X2 Silver N A 5 Housing Bezel Assy ZN Two Claws 9 Screw Blind Lock Ace M2X4 Silver A 2 Lock Ace M2X4 Black a Holder fi Microphone lt 4 gt 3 Electret Condenser Microphone 5 Bushing PC Board 7 ANL 24 Board Housing Display Assy Lock Ace M2 6X4 X2 Silver Tilt R Confidential 1 7 PCG SR27 SR27K UC CHAPTER 2 SELF DIAGNOSTICS ATTENTION Please confirm Self Diagnostics method which will be informed you with distribution of Self Diagnostics software Confidential 2 1 PCG SR27 SR27K UC CHAPTER 3 BLOCK DIAGRAM PCG SR Series Block Diagram nono sense HOO OEE EEO DEES E OEE EEO DESEO DEES ere sense EEE O DEES SHOE EEO D OSES HO EEE SOO E EEE OD EEE D ODES DOOD CPU core Power Suppl ae PentiumIll 443ZX 100M u DIMM PTS 10 4 2slot Clock Temp Inverter Internal MIC Gen
31. HDD 10GB T S 44 8 749 019 02 IC M463S1724CN0 LIL 128MB 8 759 686 13 IC M46350924BTO LIL 64MB ey A 8025 089 A C P MBX 44 P3 750LV XGA S A 8025 465 A C P MBX 44 C 600LV SVGA S 81 4 654 746 01 SR27K LABEL ID 4 659 233 01 LABEL ID HZU 305 A 8045 747 A LCD ASSY S A 8047 535 A LCD UNIT 10 4SVGA 5 The pages shown above are on PCG SR27 SR27K SERVICE MANUAL NOTEBOOK COMPUTER 9 872 297 01 O N Y IQ PCG SR33K AM List of PCG SR Series As of October 2001 Model Name Service Manual Part No PCG SR5K SR7K 9 872 095 11 PCG SR17 SR17K 9 872 134 11 PCG SR27 SR27K 9 872 215 11 PCG SR33K 9 872 297 01 ACI Additional Models This manual and the constituent data may not be replicated copied nor reprinted in whole or in part without prior written authorization of Sony Corporation Printed in USA English 2001J1600 1 9 872 297 01 Sony Corporation 2001 Sony Corporation 88 Published by Sony EMCS VAIO GSC SNT Information Technology Company VAIO PCG SR27 SR27K UC List of PCG SR Series As of June 2001 Model Name Service Manual Part No PCG SR5K SR7K 9 872 095 11 PCG SR17 SR17K 9 872 134 11 PCG SR27 SR27K 9 872 215 11 J Additional Models This manual and the constituent data may not be replicated copied nor reprinted in whole or in part without prior written authorization of Sony Corporation Printed in USA English i 2001F1600 1 9
32. PCG SR27 SR27K SERVICE MANUAL US Model Canadian Model Includes PCG SR33 SR33K Difference Manuals NOTEBOOK COMPUTER 9 872 215 11 O N Y Information in this document is subject to change without notice Sony and VAIO are trademarks of Sony Intel logo and Intel Inside logo are registered trademarks of Intel Corporation Pentium MMX is a trademark of Intel Corporation Microsoft MS DOS Windows the Windows 95 and Windows 98 logo are trademarks of Microsoft Corporation All other trademarks are trademarks or registered trademarks of their respective owners Other trademarks and trade names may be used in this document to refer to the entitles claiming the marks and names or their produces Sony Corporation disclaims any proprietary interest in trademarks and trade names other than its own Caution Markings for Lithium Ion Battery The following or similar texts shall be provided on battery pack of equipment or in both the operating and the service instructions CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate Dispose of used battery promptly Keep away from children CAUTION Changing
33. avorites Tools Help Bak A Search GyFavorites History Dr L O SAL D 3 m 8 Address http supportcentral sel sony com sdcuser welcome asp v Go Links a Access Numbers a Ameritech yellowpages net Customize Links Free Hotmail Help Member Directory gt SUPPORT CENTRAL Wha sNew sony style AXIO Monday April 9 2001 Welcome Frequently Asked Ouestions How does Support Central work Troubleshooting Live Support Connections Privacy Policy zi Eo KE 3 Click Enter Portal to begin using Support Central First time users will be asked to register with Support Central j __UU j jjj_ VAIO Support Agent An Support Central retains your registration information so you are only required to register once If you log on to your notebook with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again Support Central Registration page 3 http 7743 153 54_25 sdc asp twp entryform_asp Microsoft Internet Explorer provided by SONY Electronics Inc File Edit View Favorites Tools Help gt Ff 232 a Ga 3 B 8383 HM m Back Forward Stop Refresh Home Search Favorites History Mail Print Edit 2 Yahoo Mes Dee o 4 s s25 sc sonw ewam a dg Support Central What s New sony stylex N O elcome averab Monday December 18 2000 Please com
34. c updating Support User Center m Cancel Apply Help VAIO Notebook Quick Start Troubleshooting This section describes how to solve common problems you may encounter when using your notebook Since many problems have simple solutions try these suggestions before you contact Sony PC Support http www sony com pcsupport Troubleshooting Your Notebook Windows Me only When starting your notebook for the first time the VAIO InitManager dialog box will appear Please select OK to begin initial setup If you do not execute the initial setup you cannot use part of VAIO original hardware functions such as Jog Dial Power Management tool scroll function of touchpad and keyboard shortcut key function combined with the Fn key My notebook does not start Q Check that the notebook is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the notebook indicates that the power is on Q Check that the battery packs are inserted properly and that they are charged Q Make sure there is no diskette in the floppy disk drive Q Confirm that the power cord and all cables are connected firmly as described in To Connect a USB Device Q If you plugged the notebook into a power strip or UPS make sure the power strip or UPS is turned on and working Q If you are using an external display check that it is plugged into a power source and turned on Check that
35. cture movie or sound files stored ina Memory Stick media in a visually pleasing artistic manner VisualFlow not only plays a selected movie or sound file but also enables playback of files by other applications like PictureGear Memory Stick Slideshow and Windows Explorer VAIO Notebook Quick Start Application Driver and System Recovery CDs Your notebook comes with the following application driver and system recovery CDs To use your recovery CDs see Using the Application Recovery CD s Application Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual applications Use it to restore corrupted or accidentally erased files Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers Use it to restore corrupted or accidentally erased files System Recovery CD s Sony Electronics Inc This CD enables you to format the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are erased Use it to restore the hard disk of the VAIO Notebook you purchased This CD restores your notebook to its original state so user data and applications will be lost Using Your Recovery CDs Using the Application Recovery CD s The Application Recovery CD s allows you to reinstall individual applications if they become corrupted or are accidentally erased Reinstalling an individua
36. de asp user portalfront asp v ra Go Support Central What s New sony style N O Welcome averab Monday December 18 2000 Home Help Support Wizard Support Suite Support Wizard The Support Wizard will help you fix your problem or enable you to escalate your issue to a Sony Support Analyst Please choose from today s top support problems 1 Howto Locate Your Serial Number 2 Requirements and Procedures to Upqrade Memory 3 Windows Locks Up When Trying to Shutdown 4 Connecting Two VAIO Computers using i LINK 5 Windows is Running Slow 6 Does My Sony Notebook Support Tv Video Out 7 No Sound in Windows or Windows Applications If you don t see something above that looks like your issue enter a description below C Proceed ir VAIO Support Agent Installed Privacy Policy Powered by PORT SUPPOR DCOM r E Done Fin Eg Local intranet gk j _ VAIO Support Agent If you log on to Support Central with a new issue or if you do not have any open issues the Support Wizard appears You can begin searching on the new issues You must be connected to the Internet to use Support Central About Automatic Updates The VAIO Support Agent is dormant as a background process Every 24 hours the Agent self activates to contact the Sony Support Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hou
37. drive connected with a PC Card be sure to connect your external CD ROM drive before starting RealJukebox Additionally do not disconnect your CD ROM drive while using RealJukebox Either of these actions may cause RealJukebox to shut down improperly Smart Capture Sony Electronics Inc Smart Capture is a fun new way to send multimedia messages via e mail Smart Capture manages the 1 LINK connection between your computer and a Sony Digital Handycam camcorder that supports the 1 LINK interface It allows you to capture compressed video or still images that you can save or share via e mail A smart solution to computer digital audio video and network convergence Overview Smart Connect Windows 2000 only Sony Electronics Inc Smart Connect allows you to use an i LINK cable optional to connect your VAIO computer to another VAIO computer that supports Smart Connect You can then use one computer to copy delete and edit files on the other computer You can also print from a printer attached to either computer VAIO Action Setup Sony Electronics Inc VAIO Action Setup manages the settings for your notebook s Jog Dial functions and i LINK interface VAIO Support Agent Sony Electronics Inc VAIO Support Agent provides immediate interactive on line support VisualFlow Sony Electronics Inc VisualFlow is a state of the art Sony multimedia browser designed specifically for Memory Stick media It displays any still pi
38. e eye strain and muscle fatigue by adjusting the tilt of the display to the proper position You can adjust the brightness setting of the display also I aM VAIO Notebook Quick Start Q Lighting Choose a location where windows and lights do not create glare or reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work effectiveness Q Placement of an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or slightly lower when you are sitting in front of the monitor Recommended Position SE NW N gt B SS Si I Au Computer positioned s directly in front of you RW P E A rr J Setting Up Your Notebook Q Do not place your notebook in a location subject to Wrists relaxed and flat Q Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 40 F 5 C High humidity EE 5 U D n Notes on Use Do not place electronic equipment near your notebook The notebook s electromagnetic field may cause a malfunction Provide adequate
39. eck that the ISP is not experiencing technical problems If you have a second phone line available try connecting the modem to that line Troubleshooting Audio Troubleshooting Audio My speakers have no sound If the built in speakers are turned off press Fn F3 or use the Jog Dial control to turn on the speakers If the speaker volume is turned to the minimum press Fn F4 then press v or gt to increase the volume or you can use the Jog Dial control to control the volume If nothing is displayed when you press Fn F3 or Fn F4 proceed as follows I Click Start point to Settings point to Control panel then double click System The System Properties dialog box appears 2 Click the Device Manager tab 3 Set the sound device to enable If your notebook is powered by batteries verify that the battery packs are inserted properly and that they are charged If you are using an application that has its own volume control verify that the volume is turned up Check the volume controls in Windows If you connect external speakers I Verify that the speakers are properly connected and the volume is turned up 2 If the speakers have a mute button make sure the button is off 3 If the speakers are powered by batteries verify that the batteries are inserted properly and that they are charged If you have connected an audio cable to the Headphone connector disconnect the cable My microphone does not wor
40. es are easily damaged by vibration Always handle with care 1 2 Main Electrical Parts Location Diagram LCD Assy DC Jack Keyboard Unit i Microphone PS ANL 24 Board V L Rechargeable Battery Speaker AK lt ES P u Inverter Unit IFX 125 Board DDC 3 Board MBX 44 Board Modular Jack SWX 61 Board IFX 124 Board Touch pad Speaker CNX 107 Board Confidential 1 1 PCG SR27 SR27K UC 1 3 Removal 1 Keyboard Unit Parm Assy Clip or the like a X i FFC SWX 55 Touch Pad ZZ ASS Sheet Touch Pad 2 FFC MBX 34 SWX 55 CA Jog Window 5 Shield Parm 4 Tapping Screw p M2X4 Black P Speaker SWX 61 Board S 4 Speaker Holder Tapping Screw M2X4 X2 Black 3 Ground plate SWX D Tapping Screw Confidential M2X4 Black PCG SR27 SR27K UC 1 2 3 HDD FPC HDD 4 Bracket B 6 Bracket F Lock Ace M2X3 5 Gold p Screw M3X4 X2 Gold HDD 4 Speaker L IFX 125 Board IFX 125 Lock Ace M2X3 5 X2 Gold Board Lock Ace M2X3 5 X2 Gold Shield MS 4 FFC MBX 34 IFX 109 9 Speaker Holder TS 1 Fan Speaker S N xD 2 zz I ET AD Duct L Confidential 1 3 PCG SR27 SR27K UC 5 Frame Assy DC Fan Cooling 2 O gt Z 5 n 3 3 in Q JEN O lt 625 I E E A5 o T
41. f insulating materials tubes and tape and the mounting of parts above the printer board In addition internal wiring has been routed and clamped so as to keep it away from hot or high voltage parts When mounting parts or routing wires therefore be sure to duplicate the original layout Confidential PCG SR27 SR27K UC 4 Inspect after completing service After servicing inspect to make sure that all screws components and wiring have been returned to their original condition Also check the area around the repair location to ensure that repair work has caused no damage and confirm safety 5 When replacing chip components Never reuse components Also remember that the negative side of tantalum capacitors is easily damaged by heat 6 When handling flexible print boards The temperature of the soldering iron tip should be about 270C e Do not apply the tip more than three times to the same pattern e Handle patterns with care never apply force Caution Remember that hard disk drives are easily damaged by vibration Always handle with care ATTENTION AU COMPOSANT AYANT RAPPORT A LA SECURITE LES COMPOSANTS IDENTIFES PAR UNE MARQUE SUR LES DIAGRAMMES SCHEMATIQUES ET LA LISTE DES PIECES SONT CRITIQUES POUR LA SECURITE DE FONCTIONNEMENT NE REMPLACER CES COMPOSANTS QUE PAR DES PIESES SONY DONT LES NUMEROS SONT DONNES DANS CE MANUEL OU DANS LES SUPPEMENTS PUBLIES PAR SONY TABLE OF CONTENTS Section Title
42. f the notebook Turn on the notebook When the Sony logo is displayed press the F2 key The BIOS setup menu screen appears Press the arrow keys to select the Exit menu Press the arrow keys to select Get Default Values then press the Enter key The message Load default configuration now appears Check that Yes is selected then press the Enter key Press the arrow keys to select Exit Save Changes and then press the Enter key The message Save configuration changes and exit now appears Check that Yes is selected then press the Enter key The notebook restarts from the Recovery CD Your system may include one or two System Recovery CDs If you have two System Recovery CDs insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes from 30 to 60 minutes to complete After recovering your system using the SRCD you may be prompted to insert your ARCD after restarting Windows Insert the ARCD to automatically complete recovery of your system Recovering Microsoft Word 2002 If you recover your operating system using the System Recovery CD Microsoft Word 2002 will not be recovered Use the supplied Word 2002 CD ROM to recover this application VAIO Notebook Quick Start Software Support Information Acrobat Reader Adobe Photoshop Elements Adobe Syste
43. he touchpad I Click Start gt Programs gt Sony Notebook Setup 2 Select the Touchpad tab 3 Click Use touchpad and click OK Q If your touchpad is interpreting a single tap as a double click adjust the button assignments as follows I Click Start point to Control Panel then double click on the Mouse icon The Mouse Properties dialog box appears 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action The pointer does not move while using the touchpad or mouse Click the Start button on the Windows taskbar select Shut Down to display the Shut Down Windows dialog box then press Enter Q Windows Me If you cannot turn off your notebook as described in the step above press Ctrl Alt Delete twice to restart the notebook Windows 2000 If you cannot turn off your notebook as described in the step above press Ctrl Alt Delete and click Shut Down on the Windows Security screen to restart the notebook Q If you cannot restart your notebook as described in the step above press and hold the power button for more than four seconds to turn off the notebook Q If the pointer does not move while playing a disc press Ctrl Alt Delete to stop playback and restart the notebook EA O Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Drives PC Cards and Peripheral Devices My optional floppy disk drive can not write to a floppy disk
44. hen remove the diskette Restart the notebook and confirm that Windows starts properly Q If Windows still does not start follow the steps below to initialize the BIOS 1 2 3 4 5 Remove any diskette from the floppy disk drive Turn off the notebook Remove any peripheral devices connected to the notebook Turn on the notebook Press the F2 key when the Sony logo appears The BIOS setup menu screen appears Press the directional arrow keys to select the Exit menu 32 O Troubleshooting Your Notebook 7 Press the arrow keys to select Get Default Values and then press Enter The message Load default configuration now appears 8 Select Yes then press Enter 9 Use the directional arrow keys to select Exit Save Changes and then press Enter The message Save configuration changes and exit now appears 10 Select Yes then press Enter The notebook restarts If your notebook continues to display the message Operating system not found and Windows does not start contact Sony Customer Support My notebook stops responding or does not shut down It is best to shut down your notebook using the Shut Down command on the Windows Start menu Using other methods including those listed here may result in loss of unsaved data Try restarting the notebook On the Windows taskbar click the Start button click Shut Down and then click Restart If you cannot restart as described
45. ices connected to my notebook do not work U Use the i LINK connector that is located on your notebook If the message There are no Digital Video devices connected to this computer or the power is off appears unplug the 1 LINK cable and try plugging it in again ES S Troubleshooting Software My PC card does not work Q Make sure the PC card is compatible with Microsoft Windows Q Use the Sony Notebook Setup utility to disable devices you are not currently using Q If you are using two PC cards use the Sony Notebook Setup utility to disable the devices you are not currently using Troubleshooting Software My software program stops responding or crashes Contact the software publisher or designated provider for technical support See Software Support Information When I click an application icon the message You must insert the application CD into your optical drive appears and the software does not start Q Some titles require specific files that are located on the application CD Insert the disc and try starting the program again Q Make sure you place the CD in the tray with the label side facing up l can not use the DVgate software If your notebook is using the Ultimate Battery Life profile for its power saving mode you cannot use DV gate or Smart Connect software You must select another profile My voice related software does not work properly A Disable the microphone echo function a
46. if you slide the power switch forward and hold for more than four seconds Q Time to return to normal mode Standby requires less time than Hibernate Q Power consumption Standby uses more power than Hibernate Power Saving Modes Notes on Using Power Management If you find that an application exhibits unexpected behavior such as reduced video quality after returning from a power saving mode you should close that application before your notebook enters a power saving mode For maximum audio and video performance use PowerPanel to select either the AC Power Profile or the Power Management Off profile If your battery level falls to less than 10 percent you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully charged battery When the internal backup battery is low on power it may not be able to boot your system properly You can correct this condition as follows Q Plug in the AC adapter and allow the notebook to charge for one hour while the power is on Do not use the notebook during this time Q After one hour turn the power off and then on again To charge the internal backup battery fully keep the AC adapter connected for more than 24 hours after turning the power on You can use your notebook while charging the battery The operating system may become unstable if a lower power state such as Hibernate is initiated and then changed before the operating s
47. if you will not be using the notebook for a long time Q When the AC adapter is not used unplug it from the AC outlet Q Use only the AC adapter supplied Do not use any other AC adapter MO VAIO Notebook Quick Start Hardware Temperature The AC adapter or the bottom panel of your notebook may become warm This is the result of CPU operation and does not indicate a malfunction of the notebook The actual temperature varies depending on the peripherals and software you are using and the length of time that the unit is in use The AC adapter may also become warm when the notebook is off and the battery is charging A Do not cover the notebook or adapter with clothing blankets or any other material when the notebook is turned on Covering these components may result in damage to your unit When connecting the supplied AC adapter to an AC outlet that has more than two outlets do not plug the AC adapter into an outlet that is obstructed by another adapter To prevent fire or electrical shock the adapter must be firmly plugged into the outlet If necessary use a separate AC outlet The Battery Pack Q Never leave the battery pack in temperatures above 140 F 60 C such as under direct sunlight or in a car parked in the sun Q Battery life is shorter in a cold environment This is due to decreased battery efficiency at low temperatures Q Charge the batteries at temperatures between 50 Fand 80 F 10 C to 30
48. in the preceding step you can restart the notebook by pressing Ctrl Alt Delete If the previous step does not work press and hold the power button for at least four seconds This turns off the power If your notebook stops responding while playing a CD stop the CD and restart the notebook by pressing Ctrl Alt Delete Unplug the notebook from the AC adapter and remove the battery pack from your notebook A Pressing Ctrl Alt Delete or turning off the notebook with the power switch may result in data loss in files that are currently open VAIO Notebook Quick Start My notebook does not enter the power saving mode selected Windows Me only To enable your notebook to enter the power saving mode you select proceed as follows 1 Click Start point to Program point to Accessories point to System Tools then click System Information The Help and Support window appears 2 Click System Configuration Utility under the Tools menu 3 Click the Advanced button on the General tab and confirm the following information Q The message Standby function is enabled is displayed If the message reads Standby function is disabled click the Enable button Q The message Hibernate feature is enabled is displayed If the message reads Hibernate feature is disabled click the Enable button 4 Click OK and restart your notebook My system enters System Idle mode when System Suspend mode has been Selected
49. je http 7743 153 54 25 sdc asp user checkexisting asp v Fed Go Support Central What s New sony style N O Welcome averab Monday December 18 2000 Current Issues Here is a list of the current issues you have open in Support Central Please take a moment to review these issues and click Close on those you have finished with If you want to continue your search on a particular issue click Resubmit on that issue or you may create a new issue by clicking on the Open New Issue button ID Problem Operator Time Open Resolution Notes Function 137 How to Locate Your Serial Number 12 18 00 1 27 44 PM Close Resubmit 138 Connecting Two VAIO Computers 12 18 00 1 28 39 PM Close Resubmit using i LINK Open New Issue 1 VAIO Support A Q Agent Installed Privacy Policy Powered by SUPPO RTC OM E Done E E Eg Local intranet When you log on to Support Central the Current Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Support Wizard page Support Wizard Microsoft Internet Explorer provided by SONY Electronics Inc File Edit View Favorites Tools Help a gt A Ga 3 m 8 2 m Back Fonverd Stop Refresh Home Search Favorites History Mail Print Edit Yahoo Mes Address je http 43 153 54 25 s
50. k If you are using an external microphone verify that the microphone is plugged into the Microphone connector See Recording from a Microphone or Audio Equipment for details I EG VAIO Notebook Quick Start Troubleshooting the Printer I cannot print Q The default setting for the printer port mode is correct for most printers If you cannot print try changing the printer port mode In Sony Notebook Setup select the Printer tab If the printer port mode is set to ECP change it to bi directional If the printer port mode is set to bi directional change it to ECP See Displaying the Sony Notebook Setup Screen for details on using Sony Notebook Setup Q Your connected printer may not function after the notebook resumes from a power saving mode If this occurs proceed as follows to reset the printer connection u Windows Me Only I Right click My Computer icon on the desktop and select Properties 2 Click the Device Manager tab 3 Select Refresh then click OK The printer should function properly u Windows 2000 Only I Click My Computer icon on the desktop then click on the Control Panel folder 2 Click on the Printers folder 3 Right click on the icon of the printer that is malfunctioning then select Properties to access the Properties window 4 Click OK to close the Properties window The printer should function properly Index A AC adapter 14 17 AC power 14 air circulation 9 Applicatio
51. l software title may correct a problem you are experiencing with your notebook or software application you may not need to reinstall the entire contents of your hard drive If you need to reinstall all the software titles that shipped with your notebook use the System Recovery CD s See Using the System Recovery CD s for more information You can also use the Application Recovery CD to install Windows 2000 drivers on your notebook You must be in Windows to run the Application Recovery CD If you have any questions on using the Application Recovery CD contact Sony Customer Support g _ l j jjU Application Driver and System Recovery CDs To use the Application Recovery CD s I Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for the application you want to restore then follow the on screen instructions to complete the recovery process Your system may include one or two Application Recovery CDs If you have two Application Recovery CDs insert the first CD to run the Application Recovery program You may be prompted to insert the second CD depending on the application you wish to restore Using the Driver Recovery CD s The Driver Recovery CD utility enables you to reinsta
52. le formats a If your VAIO Notebook does not come with Adobe Premiere pre installed and you subsequently purchase that software you must install a plug in to enable DVgate 2 3 To install the plug in for Adobe Premiere 5 1 and 5 1LE proceed as follows I Click Start in the Windows taskbar and select Run 2 Click Browse and from your C drive select Program Files gt Sony gt Dvgate gt Premiere Plug in gt 5 1 3 Select Setup exe and click Open Then click OK to install the plug in To install the plug in for Adobe Premiere 6 0 proceed as follows 1 Click Start in the Windows taskbar and select Run 2 Click Browse and from your C drive select Program Files gt Sony gt Dvgate gt Premiere Plug in gt 6 0 3 Select Setup exe and click Open Then click OK to install the plug in Overview Media Bar DVD Player Sony Electronics Inc Media Bar DVD Player is your ideal high quality solution for DVD video playback You can rewind or fast forward scenes from the DVD Player monitor as you would with any ordinary DVD player to easily find the scene you want to view Typical DVD playback features are available such as multiple angles audio language tracks and sub titles This software is used in conjunction with the optional VAIO DVD Player and software installation CD which are sold separately Microsoft Internet Explorer Microsoft Corporation Internet Explorer delivers the web the way you want it It is
53. link The battery is running out of power Double blink The battery is charging Off The notebook is using AC power Both the battery and power indicators blink when the battery is running out of power Connecting a Power Source To Remove the Battery Pack You can insert or remove the battery pack without turning off the notebook when your notebook is connected to the AC adapter Before inserting or removing a battery pack close the cover 1 Turn off the notebook and close the cover 2 Slide the lock lever to the UNLOCK position 3 Slide the release lever to the UNLOCK position and slide the battery away from the notebook Removing Battery Pack Lock Lever Battery Release Lever Z You may lose data if you remove the battery pack while the notebook is on and not connected to the AC adapter or if you remove the battery while the notebook is in a power saving mode Notes on Power The AC Adapter Q Your notebook operates on 100 240V AC 50 60Hz Q Do not share the AC outlet with other power consuming equipment such as a copying machine or shredder Q You can purchase a power strip with a surge protector This device prevents damage to your notebook caused by sudden power surges such as those that may occur during an electrical storm Q Do not place heavy objects on the AC adapter or its cord Q To disconnect the cord pull it out by the plug Never pull the cord itself Q Unplug your notebook from the wall outlet
54. ll individual drivers if they become corrupted or are accidentally erased You can reinstall an individual driver to correct a problem that you are experiencing with your notebook hardware or software application VAIO Support Agent uses a vault feature on the Driver Recovery CD s to repair software applications You must be in Windows to run the Driver Recovery CD utility To Use the Driver Recovery CD s I Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD in the optical drive Use My Computer or Windows Explorer to view the contents of the Driver Recovery CD Select the appropriate driver To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent ee gt gt VAIO Notebook Quick Start Using the System Recovery CD s You can use the System Recovery CD s to reinstall the operating system and software titles that shipped with your notebook if they become corrupted or erased You may not need to reinstall the entire contents of your hard drive If you experience a problem with your notebook reinstalling an individual device driver or software title may correct the problem Use the Application Recovery CD s to reinstall individual applications or use the
55. ms Inc Web site http www adobe com phone 206 628 2746 fee based support fax 206 628 5737 e mail techdocs adobe com hours M F 6 AM 5 PM PT America Online America Online Inc Web site http www aol com phone 800 827 3338 hours 7 days a week 24 hours a day CompuServe 2000 CompuServe Interactive Services Inc Web site http www compuserve com phone 800 848 8990 Netscape Communicator Netscape Communications Corp Web site http www netscape com phone 888 4SONYPC 888 476 6972 hours 7 days a week 24 hours a day Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase Norton AntiVirus Symantec Corporation Web site http www symantec com techsupp phone 800 927 3991 900 646 0007 hours 7 days a week 24 hours a day Support from 1 800 927 3991 is fee based per incident Support from 1 900 646 0007 is fee based per minute The on line support is free of charge Software Support Information PhotoPrinter 2000 Pro ArcSoft Inc Web site s http www arcsoft com http www photoisland com phone 510 440 9901 fax 510 440 1270 e mail techsupport arcsoft com hours M F 8 30 AM 5 30 PM PT Quicken 2001 Basic Intuit Inc Web site http www intuit com support phone 1 900 555 4932 Live Phone Support and is 1 95 per minute 1 800 644 3193 Automated telephone support hours Live phone support hours M F 5 AM 5 PM PT Real Jukeb
56. n Recovery CD 32 B Batteries 18 battery pack 15 18 charging 16 connector 12 indicator lights 11 16 inserting 15 loading 15 power status 16 rechargeable 14 removing 17 battery power 14 brightness adjusting 20 built in speaker 11 buttons Start 22 C charge status indicator light 16 charging battery pack 16 choosing power source 14 Cleaning Your Notebook 10 cleaning computer 9 computer 39 cleaning 9 condensation 10 setting up 11 starting 20 troubleshooting 59 connecting power source 14 connectors battery 12 DC In 12 14 D DC In 12 14 Driver Recovery CD 33 DV In Out 13 F Floppy disk troubleshooting 57 floppy disk drive troubleshooting 57 G Getting Help 39 H hard drive indicator light 11 hardware online support 39 headphone connector 13 Help Getting 39 Hibernate mode 24 I i LINK 13 IEEE1394 13 8 VAIO Notebook Quick Start indicator lights battery 11 16 charge status 16 hard drive 11 power 11 Scroll Lock 11 inserting battery pack 15 interference 9 internal speaker See speakers K keyboard 11 L LCD 10 lock lever 20 troubleshooting 55 lever LCD 20 Liquid Crystal Display screen See LCD loading battery pack 15 M maintenance 8 Memory Stick card slot 12 microphone 11 troubleshooting 61 microphone connector 13 modem troubleshooting 60 moisture condensation 10 mouse troubleshooting 56 P PC card troubleshooting 59 Power 11 power indicat
57. ness users who want an easy to use yet powerful digital imaging solution When you start Adobe Photoshop Elements for the first time you will be prompted to enter a product code for the application to work correctly This code is found in the printed Adobe information that is included with your notebook Ep VAIO Notebook Quick Start ArcSoft PhotoPrinter 2000 Pro Windows Me only ArcSoft Inc ArcSoft PhotoPrinter 2000 Pro is an easy to use advanced printing program that lets you quickly lay out multiple images in multiple sizes on a single sheet of paper PhotoPrinter Pro offers a wide selection of templates including landscape portrait free style mixed sizes custom templates and more The application includes enhancement tools and special effects for improving photos while giving you the ability to add text to any image CompuServe 2000 CompuServe Interactive Services Inc CompuServe is the most comprehensive source of organized business and educational information online today CompuServe allows you to access the vastness of the Internet without wasting time wading through it Maximize your time online with CompuServe DVgate Sony Electronics Inc Connect a digital video camera recorder to the i LINK connector and capture your own video clips and still images You can edit the clips from your video add others and combine clips into new movie segments You can also save your images in a variety of popular fi
58. ns dialog box appears 2 Double click on the desired category to expand and view available SupportActions Q VAIO Support Local Server c program files support com provides a list of SupportActions available on your notebook s hard disk drive Q VAIO Support Local Server http sdcglobal4 sel sony com provides a list of SupportActions available from the Internet Common Solutions dialog box 1st level 45 Common Solutions x VAIO Support Agent provides solutions for many categories of problems Explore the categories below and select the most suitable Support amp ction for your problem Then click Run to perform the selected action b Vaio Support Local Server c program files support com client lser b Vaio Support Local Server http sdoglobald sel sony com global Run Cancel Please select a support action to run 3 Connect to the Internet before attempting to view the category Vaio Support Local Server http sdcglobal4 sel sony com This category is unavailable without an Internet connection 3 Click the resize arrows next to the SupportAction categories to expand or collapse the categories ae _ t jjj ______j_j_ VAIO Support Agent Common Solutions dialog box 2nd level Ja Common Solutions x VAIO Support Agent provides solutions for many categories of problems Explore the categories below and select the most suitable Support amp ction for your problem
59. or light 11 switch 20 power saving modes 23 Hibernate 24 Standby 23 power sources 14 connecting 14 precautions 9 R radio interference 9 rechargeable battery pack 14 15 recharging battery pack 16 Recovery CD 32 removing battery pack 17 restoring data 32 S screen See LCD Scroll Lock 11 selecting power source 14 setting up your PC support 39 Shut Down Windows dialog box 22 Sony Fax on Demand service 39 speakers built in 11 troubleshooting 61 Standby mode 23 Start button 22 starting computer 20 startup problems 22 System Recovery CD 34 T touchpad 11 troubleshooting startup 22 51 turning on computer 20 OO U Using Batteries 18 V VAIO Support Agent 40 ventilation 9 W Windows 53 Start button 22 taskbar 22 Index SONY VAIO Notebook Update Notice PCG SR33 The following information details the changes for the PCG SR33 VAIO Notebook and where applicable replaces the information provided in the Quick Start Legal Safety Information and any other supplied documentation 1 This text updates certain model features and specifications as described on pages 5 6 in your supplied VAIO Notebook Quick Start Processor Low Voltage Mobile Intel Celeron processor 600 MHz 2 The section Troubleshooting the LCD Screen on page 55 in your supplied printed VAIO Notebook Quick Start does not reflect the latest available information For complete information on LCD screen tips see
60. or liquid fall into the notebook shut down your notebook and then unplug it You may want to have the notebook checked by qualified personnel before operating it any further Do not drop the notebook or place heavy objects on top of the notebook VAIO Notebook Quick Start Cleaning Your Notebook Q Make sure to disconnect the AC adapter before cleaning the notebook Q Avoid rubbing the LCD screen as this can damage the screen Use a soft dry cloth to wipe the LCD screen Q Clean the notebook with a soft cloth lightly moistened with a mild detergent solution Do not use any type of abrasive pad scouring powder or solvent such as alcohol or benzine Handling the LCD Screen Q Do not leave the LCD facing the sun as it can damage the LCD Be careful when using the notebook near a window Q Do not scratch the LCD or exert pressure on it This could cause malfunction Q Using the notebook in low temperature conditions may produce a residual image on the screen This is not a malfunction When the notebook returns to normal temperature the screen returns to normal Q A residual image may appear on the screen if the same image is displayed for a lengthy period of time The residual image disappears in a while You can use a screen saver to prevent residual images Q The screen becomes warm during operation This is normal and does not indicate a malfunction Q The LCD is manufactured using high precision technology You may however
61. ox Real Networks Web site http service real com rjoptions html For answers to software and how to use RealJukebox questions http service real com help call html For technical support via e mail Windows 2000 Operating System Windows Millennium Edition Operating System Internet Explorer Word 2002 Microsoft Corporation Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 hours 7 days a week 24 hours a day Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase Sony Service Center For the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport VAIO Notebook Quick Start Getting Help Sony provides several support options for your VAIO Notebook If you have questions about your notebook or the preinstalled software refer to the following sources for answers in the order listed 1 VAIO Notebook User Guide This is the online User Guide you are currently utilizing it contains information on product specifications and on how to get the most from your notebook find help customize your notebook and solve common problems Manuals and online help files that may accompany your preinstalled software Most of the manuals for preinstalled software are located on your hard disk drive as online help files You can access the online help files from the Hel
62. p menu in the specific application A printed manual is available for some applications VAIO Support Agent VAIO Support Agent can be accessed from the Windows desktop Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your applications network settings and other important software settings When your Software is protected you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states Sony PC Support Provides instant access to information on commonly encountered problems Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online You can access the Sony PC Support at http www sony com pcsupport Sony Fax on Demand This service which requires a fax machine or your fax software provides answers to commonly asked questions You can use this automated service to request a list of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4SONYPC 1 888 476 6972 Calling Sony Customer Support sony provides software support free of charge for 90 days after the original date of purchase You can speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4SONYPC 1 888 476 6972 CO VAIO Notebook Quick Start VAIO Support Agent VAIO Support Agent helps you repair you
63. plete the information on this form so that we have a o reguired field complete record of your support issue Phone Number 555 555 5555 o You should only need to enter this information once If you send First Name s an issue to us in the future using Live Support we will display this information for you to review and update Middle Initial Last Name Please note if you reinstall the VAIO Support Agent software use the System Recovery CD to recover your Company Name TT entire system or login to your system using a different user name you may need to reenter this information the Address 1 e next time you use this page Address 2 After you complete the information on this form please click Submit If you have questions as to how the information you City e provide on this form may be used please check our privacy policy State Province e Thank you for using Support Central and the VAIO Support Agent ZIP or Postal Code le Email Address 2 Product Model 4 o Product Serial o Place of Purchase e Purchase Date 01 01 2000 o Submit l En Local intranet VAIO Notebook Quick Start Support Central Current Issues page 3 Current Issues Microsoft Internet Explorer provided by SONY Electronics Inc File Edit View Favorites Tools Help E a a a 3 B a A Forward Stop Refresh Home Search Favorites History Mail Print Edit Yahoo Mes Address
64. r own software problems without the assistance of a support analyst VAIO Support Agent s advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state Sony has identified the software items that are protected by the VAIO Support Agent utility VAIO Support Agent has three features to help you fix your software problems Quick Fix Wizard Common Solutions and Support Central This section briefly describes these three features and the automatic update capability of the VAIO Support Agent VAIO Support Agent main window 45 VAIO Support Agent a Sfo x Tools Help Quick Fix Wizard Common Solutions Support Central Using the Quick Fix Wizard The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a snapshot of the application at regular timed intervals and storing it for future use Should a problem develop with one of the protected applications you can use the Quick Fix Wizard feature to retrieve the date time snapshot that was recorded when the application worked correctly The Quick Fix Wizard repairs the protected application files without altering the data files you have created using the application ao _____ jjj _ j U_j_ VAIO Support Agent To use
65. rs has passed since the last update Each time the VAIO Support Agent prepares to check for updates the Agent Status Update dialog box appears and asks you to respond unless you have previously selected the option Always accept updates and do not prompt me again Agent Status Update Agent Status Update VAIO Support Agent is about to synchronize with the server What would you like to do fe Accept for now but always prompt me Always accept updates and do not prompt me again Always deny updates and do not ask me again Cancel for now but always prompt me cancel VAIO Notebook Quick Start You can choose from four response options Q Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your notebook The Agent continues to prompt you for your permission to retrieve updates Q Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your notebook The Agent automatically retrieves updates without further prompting Q Deny the Agent your permission to contact the Sony Support Server for any updates or fixes The Agent discontinues any update retrieval and does not prompt again for your permission to update Q Deny the Agent your permission to contact the Sony Support Server for the current update or fix The Agent discontinues the current update retrieval
66. s follows I Click Start point to Settings then point to Control Panel 2 Click Yamaha DS XG 3 Click the Echo tab and remove the checkmark Click OK Q Contact the software publisher or designated provider for technical support VAIO Notebook Quick Start Troubleshooting the Modem My modem does not work Verify that the phone line is plugged into the line jack See Using a Phone Line for details Verify that the phone line is working properly by plugging the line in an ordinary phone and listening for a dial tone Verify that the phone number the program is dialing is correct Verify that the software you are using 1s compatible with the notebook s modem All preinstalled Sony programs are compatible My modem connection is slow Your notebook is equipped with a 56K V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider proceed as follows Have your phone company check that your phone line is free from any line noise If your problem is fax related check that there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your Internet Service Provider ch
67. safe easy to use and you can personalize how you access the web Outlook Express and other tools in Internet Explorer also help you have a great experience when you are on the web Microsoft Word 2002 Microsoft Corporation Microsoft Word 2002 makes it easy to create common Web e mail and print documents for use around the world It embraces HTML as a first class file format and extends this software s ease of use to the Web and e mail Word 2002 also extends that ease of use to international users making it simple to create multilingual documents MovieShaker Sony Electronics Inc Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips and shake with the click of a mouse Your personal movies are easy to create and fun to share with family and friends Netscape Communicator Netscape Corporation Netscape Communicator is an all in one Internet tool that makes it easy to browse the web send Internet e mail chat read newsgroups and compose great web documents Norton AntiVirus Symantec Corporation Norton Antivirus provides security for your Internet and email communications This powerful antivirus software works in the background to continuously protect your PC by scanning the files you download from the web and receive as e mail attachments Each time you connect to the Internet Norton Antivirus updates its virus definitions to
68. t the time of purchase Follow the steps below to insert and charge the battery pack To Insert the Battery Pack You can insert or remove the battery pack without turning off the notebook when your notebook is connected to the AC adapter Before inserting or removing a battery pack close the cover 1 Move the lock lever on the bottom of the notebook to the UNLOCK position Lock Lever Lock Lever 2 Align the grooves and tabs on the battery with the tabs and notches on the back of the notebook and then slide the battery toward the notebook until it clicks into place Inserting Battery Pack Battery 3 Slide the lock lever into the LOCK position to secure the battery on the notebook VAIO Notebook Quick Start To Charge the Battery Pack 1 Connect the AC adapter to the notebook 2 Insert the battery pack The notebook automatically charges the battery the battery indicator light flashes in a double blink pattern as the battery charges When the battery is 85 full the battery indicator light turns off This process takes 5 5 hours if the system is on To charge the battery completely continue charging for approximately 3 additional hours The battery indicator light on the front of the notebook indicates the status of the battery pack Battery Indicator Light Battery Pack Supplied Battery Indicator Battery Indicator Light Status Meaning On The notebook is using battery power Single b
69. tery does not affect battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted the battery indicator starts flashing Your notebook may not enter Hibernate mode when the battery life is low when certain software applications are running or when certain peripheral devices are connected To avoid loss of data when using battery power you should save your data frequently and manually activate a power management modes VAIO Notebook Quick Start Starting Your Notebook 1 Slide the LCD lock lever in the direction of the arrow and lift the cover Opening Notebook LCD Lock Lever 2 Slide the power switch to the right until the green power indicator turns on gt If you hold the power button in the On position for more than four seconds the notebook turns off Power Switch Power Switch A Windows Me only The VAIO InitManager dialog box appears when starting your notebook for the first time Select OK to begin initial setup If you do not execute the initial setup you cannot use part of the VAIO original hardware functions such as Jog Dial control Power Management tool touchpad scroll function and keyboard shortcut key function combined with the Fn key 3 If necessary adjust the brightness controls for the LCD display To decrease the brightness press Fn F5 and then the down or left arrow key To increase the brightness
70. the back up battery Overcharging short circuiting reverse charging multilation or incineration of the cells must be avoided to prevent one or more of the following occurrences release of toxic materials release of hydrogen and or oxygen gas rise in surface temperature If a cell has leaked or vented it should be replaced immediately while avoiding to touch it without any protection ee de de de a ge de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de de Service and Inspection Precautions 1 Obey precautionary markings and instructions Labels and stamps on the cabinet chassis and components identify areas requiring special precautions Be sure to observe these precautions as well as all precautions listed in the operating manual and other associated documents 2 Use designated parts only The set s components possess important safety characteristics such as noncombustibility and the ability to tolerate large voltages Be sure that replacement parts possess the same safety characteristics as the originals Also remember that the A mark which appears in circuit diagrams and parts lists denotes components that have particularly important safety functions be extra sure to use only the designated components 3 Always follow the original design when mounting parts and routing wires The original layout includes various safety features such as inclusion o
71. the respective section in the online User Guide installed on your notebook 2001 Sony Electronics Inc Reproduction in whole or in part without written permission is prohibited All rights reserved Sony VAIO and the VAIO logo are trademarks of Sony Microsoft and Windows are registered trademarks of Microsoft Corporation Intel Intel SpeedStep Pentium and Celeron are trademarks of Intel Corporation All other trademarks are trademarks of their respective owners Printed in USA 4 656 825 01 Reproduction in whole or in part without permission is prohibited All rights reserved Sony VAIO and the VAIO logo are trademarks of Sony All other trademarks are trademarks of their respective owners http www sony com vaio Printed in USA 2001 Sony Electronics Inc 4 655 706 11 84 PCG SR3S SERVICE MANUAL US Model Canadian Model Lineup PCG SR33 Basic performances of PCG SR33 are the same as those of PCG SR27 Therefore this manual describes the differences from PCG SR27 Refer to the following manual that 1s already issued for repair and inspection PCG SR27 SR27K SERVICE MANUAL 9 872 215 11 COMPARISON OF SPECIFICATIONS 10 4XGA Made by TS 10 4SVGA Made by TS Ref No Part No Description Part No Description 26 A 8025 092 A ASSY HDD 30GB TOSHIBA S 1 772 989 12 HDD MK1016GAP 10GB 44 8 749 019 02 IC M463S1724CNO L1IL 128MB 8 759 686 13 IC M463S0924BTO L1L 64MB 52 A 8025 089 A C P MBX 44 P3
72. ut Down Windows dialog box 3 From the drop down list select Shut Down 4 Click OK A Respond to any prompts warning you to save documents 5 Wait for your notebook to turn off automatically Your notebook is off when the power indicator light turns off 6 Turn off any peripherals connected to your notebook gt During a period of inactivity you can conserve battery life by using Standby mode see Controlling Power Management for more information If you are unable to shut down your notebook I Close or end all operations Q Close all applications Q Remove the PC cards Disconnect USB devices Q End Infrared Communication 2 Press the Ctrl Alt Delete keys simultaneously to restart your notebook a if you are still unable to shut down the notebook you can press the power button and hold it for four seconds This operation may result in data loss Power Saving Modes When you use a battery as the source of power for your notebook you can take advantage of power management settings to conserve battery life In addition to the normal operating mode which allows you to turn off specific devices your notebook has two distinct power saving modes Standby and Hibernate When using battery power you should be aware that the notebook automatically enters Hibernate mode when the remaining battery charge drops to approximately 10 regardless of the power management setting you select gt If your battery
73. ystem completely enters the lower power state To restore the notebook to its normal operating stability close all open applications and slide the power switch forward and hold it there for four seconds or more to completely shut down the notebook VAIO Notebook Quick Start About the Software on Your Notebook Your VAIO notebook is ready to help you work play learn and communicate as soon as you turn it on This section provides you the following Q An overview of the various software that come with your notebook and the activities you can perform with your software Q Details on your Sony application driver and system recovery CDs U Software support information Overview Adobe Acrobat Reader Adobe Systems Inc Acrobat Reader software allows you to view navigate and print electronic documents in Adobe Portable Document Format PDF an open file format that is intended to preserve the fidelity of documents created on all major computer platforms America Online America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with easy to use e mail manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests Adobe Photoshop Elements Windows Me only Adobe Systems Inc Adobe Photoshop Elements offers unique features designed specifically for amateur photographers hobbyists and busi

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