Starting a Dryer Vent Cleaning Business “Keeping Families Safe at
Contents
1. Spending 10 to make 80 is a no brainer and a good reason you should fund a Google Ad Words campaign Go to http google com adwords and follow the directions there to start your campaign You will want to select the following keywords Dryer Vent Cleaning Dryer Cleaning your city vent cleaning your city dryer vent cleaning your city dryer cleaning Consider all the cities in your service area generally you should be willing to drive about 30 minutes from your home to any customer and advertise for all of those cities You may find that you are advertising for as many as 20 keywords after you have selected all your cities Set a budget of about 10 per day and supply a credit card or bank account that will fund your campaign When you bid on each individual keyword be sure that you are paying enough per keyword 50 cents 1 or even higher to be on the first page StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission And put some thought into the ads that you write Here s a suggestion Pro Dryer Vent Cleaning Expert Dryer Vent Cleaning See website for photos http www yoursite com Google Local Business Google actually offers a free spot to businesses that sometimes ends up on the first page for free Most dryer vent cleaning companies don t know about this But the ones that do get lots of free leads The section is called the Google Places Listings are free Jus2. Give them a few flyers and ask if they would be willing to offer them to the residents Give them a bunch of cards They may leave them on the desk for their residents if you re lucky Explain briefly the benefits of getting dryer vents cleaned Oftentimes they are looking for stories to put in their newsletter and this is a great service for them to inform the residents about StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Supermarkets I have found supermarkets to be a great place to market this service to an entire neighborhood Many supermarkets have a community board where you can post your business card or even a flyer I have found flyers to work best in my area Take a couple hours and drive around to the supermarkets in your area and tack 5 or 10 flyers up to their board I guarantee you will get calls as a result Hair Salons Hair Salons are another great business to market to because they use washers and dryers several times a day to launder their towels Stop in to introduce yourself to the owner and explain what you do and the benefits that they will be getting by having their dryer vent cleaned Create a flyer outlining these benefits and leave it along with your business card Child Day Cares Child Day Cares also use washers and dryers to launder the children s clothes Once again stop in to introduce yourself to the owner and explain what you do and the benefits that they will be getting by hav
3. Superior Dryer Vent Cleaning 555 555 1212 http superiordryerventcleaning com Always address them by name in your first sentence and always have your signature at the bottom of your emails that contains your name company name phone number and website address StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Final Notes Putting It All Together Let s review the steps to getting your dryer vent cleaning business off the ground 1 Get your business license and checking account 2 Buy supplies I ve indicated every piece of equipment you ll need and where to buy it 3 Practice practice practice how to clean a dryer vent Practice on your friends houses your family s houses etc until you are confident you can do a detailed professional job Pack your equipment go to their home set up your equipment and perform the detail on their property just as you would a real customer Time yourself Note things that you can improve on and make an effort to master these problem areas 4 Print business cards and distribute to local businesses in your area 5 Get your craigslist ad online 6 Get your website online 7 Clean Clean Clean You ll become a better dryer vent cleaner and marketer with practice It might take a month to get your first paying customer Until then read and reread this Ebook Dryer Vent Cleaning is not a particularly sophisticated or complicated skill Wi
4. attractive The kind of customers you want do not trust the 49 dryer vent cleaners on craigslist Their prices are suspiciously low and their presentation is so poor that they are worried to have them in their house There are lots of customers willing to pay 125 on craigslist and if you present yourself professionally they will be calling you Website Creation You also received instruction on how to create a website with the purchase of this ebook Read the directions and get your website online as soon as possible It should include lots of pictures descriptions of your processes your prices and your contact information Put your website address on your tshirts business cards and even your work vehicle Link to your website from your craigslist ad You will want to get as much traffic as possible to your website Here are some effective methods that worked well for me Google Ad Words This is paid advertising on Google for terms like Pittsburgh Dryer Vent Cleaning or Dryer Vent Cleaning in Denver It might cost 50 cents to a dollar per click but I found that the StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission investment is well worth it On average I would spend about 10 in clicks until I got a paying customer The average paying customer paid me about 100 My materials cost on the job including gasoline was about 10 My advertising cost was 10 obviously so my profit was 100 20 80
5. in free directories The companies with the most reviews get the most clicks www Angieslist com About 25 of my customers came from angieslist com It provided me with the highest income highest paying customers with the nicest houses My customers liked my service enough to give me 60 reviews that propelled me to the top of the list in my city Create an entry for your dryer vent cleaning service here https company angieslist com Registration Registration aspx Angies List is a 40 a year service that allows its members to access a directory of StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission businesses trusted by the Angies List community Only paying members can post reviews so there s no faking When a customer mentions he she found you on Angies List give your very best service because they may post a review to the List about you Once you get some momentum with Angies List customers you will have a reliable source of high quality customers that you can depend on all year long StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Customer Service Providing a great dryer vent cleaning service is ultimately your product but if you don t provide great customer service you won t be getting the referrals and positive online reviews that will grow your business Always give your customers the best experience possible from beginning to end Answer emails quickly Alwa
6. on the length of the dryer vent as well as how long it has been since it was last cleaned You will also want to take into consideration what your competitors are charging in your area I have seen prices range from 49 to 150 Generally I say that anywhere between 75 and 125 is a good price for the service you will be providing Have the customer complete their name email and phone number and sign the invoice Turn the dryer on Go out to your vehicle and grab your equipment I recommend getting a tote to hold all of the small stuff like your vacuum accessories drill extension cord and LintEater system You can grab the tote and the vacuum all at once so you will only make one trip Before you go back into the house grab the LintCatcher bag your drill and your extension rods with the auger brush I recommend using a bag from an outside lawn chair to hold your extension rods and brush Go around the outside of the house to where the dryer vent comes out Since the dryer is running you can feel the airflow that is coming out This will help you determine how clogged the vent is You should check this again StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission 10 11 12 13 14 after the vent is cleaned to see how improved the airflow is Now attach your LintCatcher bag Take the rest of your equipment inside the house to the dryer With the dryer still running use the lint brush attached to one of th
7. relevant documents It should also contain folders for your receipts as you will soon be buying equipment and supplies Design and Buy Business Cards amp Uniform Vistaprint www vistaprint com has a simple business card creation program You can buy 500 or so glossy cards for about 40 and they Il show up within about a week You can also design a polo shirt with your business name on it for about 25 This will help you look professional when you go to your customer s home Buy Equipment There s three critical pieces of equipment that will ensure that you work fast get quality results and save your body from unnecessary exertion The best part is all of this equipment can fit into a small car if necessary 1 Wet dry vacuum I recommend Ridgid s 6 Gal Wet Dry Vac Model WD0670 from Home Depot It s the most compact 2 5 horsepower wet dry vacuum sold It will fit in your vehicle includes multiple attachments and a long hose and has the power to blow all the lint out of a dryer vent 46 97 http www homedepot com Appliances Vacuum Cleaners Floor Care Wet Dry Vacuums h_d1 N 5yclvZbv79 R StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission 202198493 h_d2 ProductDisplay cataloglId 10053 amp langId 1 amp storeld 10051 product_description 2 A Cordless Drill I recommend the Ryobi 3 8 in 12 Volt Cordless Drill Driver Kit Model HP612K This is a great drill for the
8. 13 Reprinted with Permission http www business gov register licenses and permits Get an Employers Identification Number EIN This is essentially a Social Security number for your business for tax purposes You ll need this to get a business checking account With your state Registry Number go here to get your EIN http www irs gov businesses small index html Open a Business Checking Account Go to your bank with your EIN and Registry Number They ll open a business checking account and create some business checks for you on the spot You now have a business name you can write checks for and receive checks with By the way look out for bad checks Your bank will hunt down bad check writers but will charge a recovery fee Offer a 10 discount for cash customers Later you will want to obtain a merchant credit card processing account about 300 to accept credit cards but for the time being accept checks and cash Get a local business license Your county most likely requires that you have a business license Customers may ask to see your license so keep it in your work vehicle Google your county business license for instructions on how to get your license It s usually 50 and lasts for one StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission year at time Organize Your Business Records Keep a filing box It should contain your registration papers EIN checks and all
9. Starting a Dryer Vent Cleaning Business Keeping Families Safe at Night and Making Money Copyright 2012 startadryerventcleaningbusiness com All Rights Reserved StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission About the Author My name is Donald Jarosz I have built owned and operated a successful dryer vent cleaning business in Western New York I still own the business today and it expands every year In my years of ownership I watched over 70 of my competition go out of business while I grew sales and profits each year How did I do it First I worked faster I found redundancies and inefficiencies in my cleaning process eliminated them and reduced my in home service times by 25 that boosted my profits 25 Second I looked for customers where my competition wasn t The Internet With a combination of craigslist Google Yahoo and Angies List I developed an online presence that provided me with 65 of my new customers Instead of waiting for my reputation to grow in the community I went online and grew my reputation myself In this ebook well examine how to build your business up physically equipment supplies training how to clean a dryer vent quickly yet accurately and most importantly how to dominate your market by getting customers online with methods your competition doesn t know of The information you need to make money and keep families safe is all here It makes you
10. can be purchased together from Amazon for 52 07 I have had to use the extension kit for most jobs and the LintCatcher bag is a huge time saver as it catches all of the lint coming out of the vent It also makes a great impression on the homeowner because there will be no mess in their yard Miscellaneous equipment You should also have with you a regular and Philips screwdriver a pair of pliers and a roll of duct tape You can buy all of the equipment you will need for about 150 Once you get it practice on your own dryer vent Offer to clean your family s dryer vents The more vent systems you see the more prepared and confident you will be when you go out to your first customer StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission The Cleaning Process 1 Arrive 5 minutes early wearing your uniform 2 Greet the customer and make small talk It helps when he she makes a connection with you Make sure to compliment them on their home Ask them to show you the laundry room and the basement Also ask them if they are having problems with their clothes taking a long time to dry or if they are having any problems with their dryer at all Ask how long it has been since the dryer vent has been cleaned Assess the length of the dryer vent by going down into the basement and following it to the outside wall Write down the price on your invoice It is up to you to choose the final price This should depend
11. e rods to clean the lint trap Be careful not to stick the brush in too far while the dryer is running as this could damage the dryer Just stick it in far enough to loosen up the visible lint in the trap Then turn the dryer off and stick the brush in as far as it will go to get the rest of the lint Once you have done this turn the dryer back on to blow that lint out of the dryer Turn the dryer off and pull it out far enough so that you can get behind Detach the vent hose from the dryer and attach the vacuum adapter to the vent This can be fastened tightly with a piece of duct tape Then connect the hose from the blower to the adapter Turn the blower on and go outside Remember to take the tape with you Now you will need to thread the auger brush onto the end of one of the flexible rods if you haven t already I recommend doing this beforehand as you will be screwing in a tiny set screw Once you have the brush attached there is no reason to detach it Attach the rod to the drill and make sure that the clutch is set on the mid range and that the drill is set to spin in the CLOCKWISE direction If it is in reverse the rods could come apart inside the vent Stick the brush inside the vent and start spinning slowly Connect one rod at a time until you reach the opposite end Make sure to use a piece of duct tape for each connection to ensure that they do not come apart inside the vent You should spin the drill at a moderate to high speed while
12. ei DEE 17 Google Ad Word EN 17 Google Local BUSINESS ised ssccssiassvssccssieseaeatavaeadeasadeniaasddeaatsnscadsasuaded suapaoaaaasuseacsuonsiacdaavooans 19 Online Business Directories eege eerie E RER E A A EN 19 Customer EE 22 Phone Calls aicsean ia e e aa aa aa ae a aeaa ead biata niaaa desi ieaie 22 Emails oeren snra siisieas uns ucts RERET was nated EA EEEE RE EAE A EA ARAS 23 Final Notes Putting 1 All Together ccccsennninsnncisensnmaouniennia a 25 StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Getting Started Choose a Business Name Put some thought into your business name Your name must be 1 Memorable 2 Short 3 Descriptive Of these 3 the most important is that your business name be descriptive If it doesn t contain the words dryer vent cleaning your prospects won t bother to look into using your services Reserve Your Business name and Geta Business License Your first step in starting a dryer vent cleaning business or any business is to reserve your business name and get a business license This makes you a legal and professional enterprise The fee for a license in most states is about 50 and is usually accomplished by contacting your Secretary of State where they issue you a Registry Number and reserve your business name within your state Go here to find the government agency in your state that will issue you your license StartADryerVentCleaningBusiness Com 20
13. feel good to help people but if you want to make a living doing it you have to do two things that I ve seen dozens of failed businesses overlook work fast and never stop marketing When you work fast you maximize the return on your time But you won t have families to help if you don t have a consistent modern marketing routine that continues to feed your business Master both of these and you ll have a full schedule of fun profitable work year round StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Table of Contents Web OE ET 3 EE DEE 4 Choose B sin ss EE 4 Reserve Your Business name and Get a Business Licenge 4 Get an Employers Identification Number BIN 5 Open a B si ess Checking ACCOUNT tee 5 Geta local E 5 Organize Your Business Records seeseseeeseesessteesesresseseresresstssrerressesstestesstesteseresteseenerestesseseest 6 Design and Buy Business Cards amp Uniform esssssesseesessrssreeesressrssrrsresstssrerteesetsresrenserseeeeeesee 6 E TE 6 IV ETS Cel aU UU NO E 8 The WENN E 9 Marketing tege Eege ee EES eech 13 ER SC ONE EN 13 Business Cards saeco ote a nar E sns ot asia ceases eee eis 13 Laundromats ecnin iire aiiai a EROE A R AEEA A EA 14 Dryer ere 15 Condominium Home owner Associations 0c s0iccsesestenscevsecsssanscssonssvensssesvessavaatessesenenees 15 S permarketS occ in a e enee e Era E EOE AEE ET E E EENS 16 Marketing TE 16 eege Eege eer 17 Websit Cr
14. h and they need a back up Often though they ll mention that they re unhappy with their current dryer vent cleaning company and they ll mention why not available poor quality etc You ll want to immediately volunteer yourself as a solution to their problem So if the company they use is often booked up and not available to service them let them know of your immediate availability Or if the company often misses small things let them know that you have a system and a checklist that ensures nothing gets missed They may ask you to do a trial vent If they insist give them a small discount of 25 or 40 Do your very best on the trial vent This is your chance to make an impression and stand out from their current technician No matter what the result is of your sales presentation keep it brief leave a card and remind them that you are available as a back up to their current dryer vent cleaning company You can work out a volume discount with them or offer a maintenance schedule so that they are being serviced on a regular basis Having a clogged dryer vent cuts down on the efficiency of the dryer It shortens the life of the dryer and causes higher energy bills for the owner StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Dryer Repair Shops Dryer repair shops have customers ask for a referral to a good dryer vent cleaning service a lot Repair technicians will also get called out to check a dryer becau
15. he vent cleaned before 2 Do you have any specific concerns like clothes taking too long to dry dryer shutting down too early anything like that This is the most important and revealing question you can ask because it reveals the true reason the customer is calling you Listen carefully to their answers The second most common question you will get is When can you come out You will need to keep your schedule and a pen with you at all times If you have a smartphone keep your schedule there and add reminders 30 minutes before each appointment Otherwise get a small pocket scheduler from a general store People will call you at home while eating while driving at all times of the day You must keep your schedule with you Be willing to work on Saturdays because many of your customers work Monday through Friday and don t have time afterward Saturdays I have found fill up quicker than any other day of the week Emails Answer emails as soon as possible A lot of customers will send the same email requesting pricing availability etc to multiple dryer vent cleaning companies The company that responds StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission first usually gets the business Have all of your emails forwarded to your cell phone to improve your response times Every email response should have this format Thanks for contacting us customer name email response Joe Smith
16. ide and outside and take it to your vehicle 24 Prepare your invoice and present it to your customer explaining everything that you did 25 Answer any questions and be sure to explain that this is recommended to be done on a regular basis preferably once a year Ask them for their email address so that you can send them a reminder next year This concludes the fundamental process of every dryer vent clean There are many advanced problems that we address in a separate manual but these basic steps must be followed in this order every time you perform a dryer vent clean Having a system and sticking to that system cuts down on your time spent per job StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Marketing I ll assume that you ve practiced on at least 5 houses and have confidence in a system that works for you Now let s take our services to the public There s two basic sources for work that wel cover here offline and online Offline sources are Dryer Repair Shops Laundromats Condominium Associations Homeowner Associations and Supermarkets These are brick and mortar stores clubs and people that you must personally introduce yourself to and befriend Online you will be pursuing marketing sources such as craigslist Google Yahoo and Angies List There we will depend on your ability to write compelling ads and websites that get lots of clicks and traffic At all times you need to be aware of yo
17. ing their dryer vent cleaned Create a flyer outlining these benefits and leave it along with your business card Marketing Online I would estimate that about 65 of my new customers come to me from the Internet My ability to attract new customers from my website and other online efforts was the most influential factor in my business s success because online marketing requires the smallest investment of time and money when compared to print advertising radio advertising flyers and investing in a high rent facility on a busy road Here I ll share with you ways to dominate your competition in the search for customers from the ever growing source of the Internet StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Craigslist You ve received a craigslist guide with the purchase of this ebook Get your craigslist ad online ASAP Of all the online and offline resources craigslist offers the very best return on investment it s free and gets hundreds to thousands of clicks per month Yes craigslist is crowded and yes the prices are low there But there is plenty of money to be made still Do not get in a price competition you can t win Get in a quality competition Do the small things that establish yourself as a high quality service that people can trust place photos describe your processes link to a website use proper spelling and grammar include testimonials and post an ad that is graphically
18. price Its lightweight has a compact design and comes with a carrying case It also includes an extra battery so that you can continue working I make sure I have 2 charged batteries with me at the start of everyday 49 00 http www homedepot com h_d1 N 5yclv R 100540036 h_d2 ProductDisplay catalogld 10053 amp langId 1 amp keyword cordless drill amp storeld 10051 more_info 3 The Gardus LintEater System What a fantastic piece of equipment Gardus RLE202 LintEater 10 Piece Rotary Dryer Vent Cleaning System is designed to clean just about every dryer vent system I have never needed anything else to get the job done With this system you can clean from inside or outside the home This definitely comes in handy when you come across a second floor vent although in most cases I prefer to clean from the outside Check out the Gardus website www linteater com however I recommend purchasing the system from Amazon for 28 53 http www amazon com Gardus RLE202 LintEater 10 Piece Cleaning dp BOO14CN8Y8 ref pd_bxgy_hi_text_y I would also recommend getting some LintEater accessories The 12 foot extension kit http www amazon com Gardus R3203612 LintEater 12 Foot Extension dp B001652LO06 ref pd_bxgy_hi_text_y and the LintCatcher bag StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission http www amazon com Gardus R4203613 LintEater LintCatcher dp BOOOG9W K2G ref pd_bxgy_hi_text_z are both useful and
19. se the customer is having problems with clothes taking too long to dry or the dryer shutting off early Oftentimes there is nothing wrong with the dryer the problem is that the vent is clogged Repair technicians do not want to deal with cleaning the vent out You ll want as many technicians in your area to know you as possible Stop in and quickly introduce yourself and your business Don t emphasize that you re new Say that your customers are often asking for a referral to a good dryer repair technician Take some of the technician s cards and say that you ll hand them out Hand the technician your cards He may put them on his table Explain that you have a detailed process in place and that you are capable of cleaning long vents Make sure that you get the extension set mentioned in the equipment section so that you have this capability It may very well set you apart You may also want to mention that if they refer to you that you will send them 25 or something like that Remember they are in business to make money and this is another way for them to cash in When they refer to you do GREAT work for the customer and you ll be the company they refer their customers to from then on Condominium Home owner Associations Stop by the business office and ask to speak to the office manager Introduce yourself and tell them about your business Make a flyer outlining the benefits of dryer vent cleaning and offer a special discount for them
20. t becomes available Once you have backed the line out zip up the lint bag put the rods in the storage bag and go into the house Turn the blower off and disconnect the hose from the vent Attach the hose to the vacuum and clean up any lint and debris that is in the area Inspect the Transition Hose between the vent and dryer Make sure it is up to to safety standards Plastic and Old Foil Hoses should be replaced with rigid metal hoses Explain to the customer the safety hazard present and offer to replace the hose with a new one Have a couple in your vehicle so that you can present one to the customer and compare to the old one This is a nice way to make sure that your customer s family is safe and make yourself some extra money You can charge for the hose as well as the labor to install it Push the dryer back into place being careful not to damage the transition hose StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission 20 Turn the dryer on and go outside to check the airflow coming out of the vent There should be a noticeable difference now that the vent is cleaned out 21 Vacuum in front of the dryer and surrounding area 22 Wipe the dryer and washer off with an all purpose cleaning solvent and a rag from your tote You can pickup some magnets for your business cards at any office supply store I recommend getting some and attaching one to the customer s dryer 23 Gather up your equipment from the ins
21. t follow these instructions to create your Google Places entry http www google com placesforbusiness If you live in a medium to large sized city you probably will not get immediately listed on the first page Encourage your customers to post reviews on google and you will climb the listings If they mention that they found you on google email them the following day asking for an honest review of your service Offer a 10 gift card to a local restaurant for honest reviews Or give them a discount on their next service Reviews are extremely effective in attracting clicks and you should do everything to encourage your customers to post them Online Business Directories There are many free directories that allow free listings Putting your site in these directories helps your search engine rankings and creates more websites where your StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission customers will find your link http yelp com http local yahoo com http merchantcircle com http yellowpages com Go to each of these sites and follow the directions to add your business Each entry takes about 5 minutes You should be asking your customers where they found you from a friend yahoo com google com etc If they mention that they found you on any of the above directories ask them to fill out an honest review of your company for the directory Reviews are critical for success
22. thin about 6 months you will have encountered and resolved 95 of the challenging issues out there Your confidence will grow and that confidence will come across to your customers But there will be a growth period where you make mistakes technical mistakes marketing mistakes and customer service mistakes Mistakes make you better Stay positive and keep your enthusiasm I wish you luck StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission
23. ur presence offline and online and continually work to improve your marketing efforts Marketing Offline Business Cards The first step in your offline marketing is to obtain at least 500 business cards There s a service online where you can design your own cards and have them mailed to you within a week for about 40 http www vistaprint com Your local Staples OfficeDepot or OfficeMax also make business cards Don t buy too many at first because you may find that you l make modifications to the wording or add your website url or add services StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission Laundromats Ideally you want to minimize the amount of work you do for laundromats because they generally pay sixty percent of what you can get directly from home owners We call laundromat work wholesale work When you work directly with the customer this is retail work Good laundromat accounts are worth keeping because they give you steady business all year round Laundromats are very easy to find The biggest ones are on the major streets in your town and city Don t approach them on a Friday Saturday or Sunday as these are their busiest hours Approach on a weekday afternoon Ask for the manager or owner he chooses the vendors Give a card and ask if they re happy with their current dryer vent cleaner If they are say no problem and that you re around if things fall throug
24. using a back and forth motion The brush should go through the vent fairly easily if you encounter a situation where the brush will not go in any further you may be at the end of the vent Go in the house and separate the vacuum hose from the dryer vent to see if the brush has reached the end If it StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission 15 16 17 18 19 has Great If not then there must be a blockage somewhere in the line Try to estimate how far the brush is in the vent and see if there is an elbow or bend in the vent If there is then try getting the brush through once more but try not to force it too much you don t want to break your line If there is not then you must have a blockage in the line This does not happen very often but I have encountered various things in the line before like a sock or small piece of clothing So the best thing to do is back the brush out and attach the Blockage Removal Tool This should remove anything that is blocking the line Once you remove the blockage attach the brush again and resume cleaning the vent until you have reached the end of the line Once you have reached the end of the vent back the brush out slowly with your vacuum blower still on This will help to ensure that you have cleaned the vent out thoroughly You can back the whole line out altogether or disconnect each section as it becomes available I prefer to disconnect each section as i
25. ys answer the phone new customers don t leave voicemails they just call your competitors when you don t answer But if you do get a voicemail answer it immediately Show up early But if you re late call to let them know why and when you will be arriving Shake their hand Make small talk Befriend them Write down all their specific concerns At the end of the service ask them if they have questions about keeping their dryer running efficeintly etc Thank them for their business You are offering them a great service that will help keep their family safe at night Phone Calls Answer all phone calls like this State your business name this is Your name For example Superior Dryer Vent Cleaning this is Mark Sound positive and eager to begin a conversation The most common question you will get is How much to clean my dryer vent Be very StartADryerVentCleaningBusiness Com 2013 Reprinted with Permission careful about your answer because every vent is different and should be priced differently And you should have your price menu memorized as you will be asked on the spot for this information daily Here s the order of questions you should be asking 1 How old is your house Here we can determine the condition of the venting and get an idea of how clogged the vent may be An older house will most likely have more build up inside the vent than a newer house even if they have had t
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