Proliphix Remote Management Setup and User`s Guide
Contents
1. LinkSys Router WAN DSL or Cable Internal IP Modem Single 192 168 1 1 8081 64 12 10 X Ethernet port 64 12 10 5 Ethernet J 207 58 145X Bridging LinkSys Router Port Forwarding Setup Non Translate Requirement Example Linksys DHCP Pool Range 192 168 1 100 150 Router Port Forwarding Setup 192 168 1100 Tstat1 IP 192 168 1 51 Start Range 8081 End Range 8081 Tstat2 IP 192 168 1 52 Start Range 8082 End Range 8082 Proliphix Thermostat Configuration Tstat1 Config Set Tstat1 to a Static IP address 192 168 1 51 Te Hay Set Firewall Inbound WAN port to match router forwarding port rule 8081 ae ee Set Web Server HTTP port LAN port to match router forwarding port rule 8081 Tstat2 Config Set Tstat2 to a Static IP address 192 168 1 52 Tstat1 Tstat2 Set Firewall Inbound WAN port to match router forwarding port rule 8082 Set Web Server HTTP port LAN port to match router forwarding port rule 8082 192 168 1 51 8081 192 168 1 52 8082 Add Customer ID Hit the Discover Now button to send configuration information to RMI Server Example of Basic Port Forwarding Setup with Non Translating Requirements To setup forwarding with non translating requirements 1 Setup your Router with the following parameters m Tstatl IP 192 168 1 51 Start Range 8081 End Range 8081 m Tstat2 IP 192 168 1 52 Start Range 8082 End Range 8082 The Linksy2. Tstat2 to Static IP address 192 168 1 52 b From the Network Settings page through the TMI set the Firewall Inbound WAN port to match router forwarding port rule as follows Tstatl to forwarding port rule 8081 Tstat2 to forwarding port rule 8082 c From the Network Settings page through the TMI set the Web Server HTTP port LAN port to match router forwarding port rule as follows Tstatl to forwarding port rule 8081 Tstat2 to forwarding port rule 8082 d From the Remote Access page through the TMI enter your personal Proliphix supplied individual Customer ID for both Tstat1 and Tstat2 e Click Discover Now on both Tstatl and Tstat2 to send configuration information to RMI Server Proliphix Remote Management Setup and User s Guide 1 13 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management The thermostat and Remote Management Server establish an initial connection and transfer relevant account information This process may take up to 5 minutes Note 1 14 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Chapter Using the Remote Management Interface After your thermostats have successfully connected with the Proliphix Server Software you may access the Proliphix website at www proliphix com and use your Proliphix assigned account information to manage your thermostat over the Internet using the Proliphix Remote Management Interfa
3. Caution AAN Proceed carefully to avoid possible personal injury Warning iO Provide helpful suggestions Tip Proliphix Remote Management Setup and User s Guide Release 1 0 xi Part No 600 08000 000 Rev 1B Preface Technical Publications Note Customers can obtain product documentation on our website at http www proliphix com Documenation aspx Documentation is available for currently supported product releases Documentation is available in Adobe PDF format You can view PDFs online using the Adobe Reader 6 0 or later To download the latest version of the Adobe Reader software from the Adobe website click http www adobe com products acrobat readstep2 html Technical Support xii Proliphix Technical Support provides technical support between the hours of 9 00 AM and 5 00 PM Eastern Time Monday through Friday Extended 7 24 contracts are available When contacting Proliphix Technical Support please have the following information available Product model and serial number m Type of heating cooling system for example gas oil or electric warm air hot water heat pump steam or gravity Location and number of wires attached to the Proliphix thermostat To contact Proliphix Technical Support Proliphix Inc www proliphix com 66 Tadmuck Road Suite 1 Westford MA 01886 E mail support proliphix com Telephone support 1 866 IPLIVING Fax Attention Proliphix Technical Support 1 97
4. Internet Explorer Fue Cc E i a Q sx z X x E A JO search Jg Favorites g B amp a h Q 3 Address https access proliphix com Devices php v Ej co Links More Aa Remote Management DEVICES LOGOUT PROLIPHIX Account Quick Mart PROFILE Minimum 5 stats delete Storage Room stats delete x tats delete Store Front A Device Name i If you are unaware of your username and or password then contact your Note Authorized Proliphix Installer for more information If you forget your password click the word here Enter your Username and Note click Get New Password A new password is sent to the E mail address with which the account is associated Proliphix Remote Management Setup and User s Guide 2 3 Part No 600 08000 000 Rev 1B CHAPTER 2 Using the Remote Management Interface Understanding the RMI Field Device Name Minimum Connectivity Alarm Device Device List Field Definitions Description The name of the device Displays the status of the device Displays the type of alarm received by the thermostat Used to perform specific actions on a device The RMI displays information specific to each device Table 2 1 describes each of the headings found on the RMI Table 2 1 Parameters Reachable The thermostat is reachable for remote management and successfully intercommunicates with the Proliphix Remote Management Server Software Note If t
5. NT150e h and NT160e h EPA 20 and EPA 60 NT10e NT20e NT100e h NT120e h NT130e h NT150e h and NT160e h TM220e h and TM250e h NT100e h NT 120e h NT130e h NT150e h and NT160e h NT10e and NT20e NT10e NT20e NT100e h NT 120e h NT130e h NT150e h NT160e h TM220e h and TM250e h NT10e NT20e NT100e h NT120e h NT130e h NT150e h NT160e h TM220e h and TM250e h The following documentation is available for Proliphix products Software Release Notes ship with each product For ordering information see Technical Publications page x11 Title Proliphix Thermostat Installation Guide Proliphix Ethernet Power Adapter Installation Guide Proliphix Remote Management Setup and User s Guide Thermal Management Series Network Thermostat Configuration Guide TM220e h and TM250e h Professional Series Network Thermostat Configuration Guide NT100e h NT120e h NT130e h NT150 e h and NT160e h Basic Series Network Thermostat Configuration Guide NT10e and NT20e UniVista Installation Guide UniVista User s Guide Audience For customers who want to install the Basic and Professional series thermostat For customers who want to install the EPA 20 or EPA 60 Ethernet Power Adapter For customers who want to remotely manage their thermostats through secure authentication at the Proliphix website For customers who want to access and control their Proliphix Thermal Management series th
6. Proliphix generates an automatic E mail reply immediately after receiving the registration information The E mail states confirmation of the account information and that an account will be established within 24 hours After Proliphix establishes an account an Account Confirmation E mail is sent to the user with the following information A unique Customer ID An initial username The default username is the Customer ID Note m An initial random password Proliphix Remote Management Setup and User s Guide 1 3 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management Configuring the Thermostat s 1 4 Note ao N OO After you have registered your product and prior to configuring your router you must set some basic parameters in your thermostat To configure your thermostat Log in to the TMI Thermostat Management Interface as the Administrator Access the General Settings Page through the TMI For information about accessing the General Settings Page through the TMI see the appropriate Proliphix Network Thermostat Configuration Guide for your specific product Enter the Device Name Enter the Site Name For example enter the name or location of the property Click Submit Access the Network Settings Page through the TMI Set the IP Address Method to Static Enter a unique IP address Subnet Mask Gateway address Inbound port number and HTTP port number Click Submit For more i
7. and or alerts detected at the thermostats are communicated immediately to the Proliphix Remote Management Server for processing Notification of these alarms and exception conditions are then communicated to the user or their agents via E mail to either their cell phones or standard E mail accounts Proliphix Remote Management Setup and User s Guide 1 1 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management 1 2 Figure 1 1 displays what happens when a user logs onto the Proliphix website using a web browser After the user is authenticated as a registered Proliphix thermostat owner the server communicates to the thermostat to open a secure channel between the user s web browser and the desired thermostat Communication between the user and the thermostat may then be invoked by the user through the Remote Management Graphical User Interface GUI The user simply clicks the links in the browser to access their thermostats with no knowledge of IP addressing Figure 1 1 Remote Management and Control Proliphis As an owner and end user of the Proliphix Internet enabled Network Thermostat you may administer your personal Remote Management Service by first registering the product then configuring your thermostat s and router Perform the following tasks in the order shown below Register the product For information about registering the product see Product Registration Configure the thermostat s For informa
8. configuration and management capabilities When you need to connect to the Proliphix devices across an Internet connection there are a few configuration parameters you need to consider to make these devices reachable Therefore there are two main configuration tasks you need to think about when configuring your network to reach Proliphix devices Configuring your firewall router parameters for IP and Port Forwarding connectivity Configuring the Proliphix devices for IP and Port Forwarding connectivity Router Configuration Parameters The following information must be configured on your router Port Forwarding parameters m IP address for Proliphix device Proliphix Network Settings Configuration Parameters The following information must be configured on your device Addressing IP Address Method IP Address Subnet Mask Gateway Firewall Settings Inbound Port Web Server HTTP Port 1 10 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Configuring the Router and Port Forwarding Figure 1 6 displays how an Internet connection is achieved using a non translating requirement and is able to reach the Proliphix Remote Management Interface RMI to monitor and manage a Proliphix Thermostat device over a WAN Internet connection Figure 1 6 Port Forwarding with Non Translating Requirements Proliphix RMI Server Port Forwarding with Non om Translating Requirements
9. 8 692 3378 HOw x Proliphix Remote Management Setup and User s Guide Release 1 0 Part No 600 08000 000 Rev 1B Preface Proliphix Welcomes Your Comments You can mail email or fax your comments Please include the document part number in the subject line of your email or fax message per E mail techpubs Proliphix com Fax Attention Technical Publications 978 692 3378 Es 7 Proliphix Inc Technical Publications 66 Tadmuck Road Suite 1 Westford MA 01886 Proliphix Remote Management Setup and User s Guide Release 1 0 xiii Part No 600 08000 000 Rev 1B Preface XIV Proliphix Remote Management Setup and User s Guide Release 1 0 Part No 600 08000 000 Rev 1B Chapter Configuring Remote Management The Proliphix Network Thermostats are designed specifically to communicate directly over the Internet using the Internet Protocol IP This capability allows the user to securely access manage and control their thermostats from anywhere in the world with the use of common web browser To provide this Remote Management capability Proliphix developed Remote Management Server Software running on a secure and highly reliable web server This software intercommunicates with registered Proliphix Thermostats on a periodic interval to ensure that each thermostat is reachable by any web browser throughout the Internet It also provides user authentication and IP address independence Additionally alarms
10. P address to access the thermostat Therefore to access the thermostat you must enter http 192 168 111 109 8081 in the browser URL Figure 1 4 Configuration Using Port Forwarding with an Assigned Value Basic Local Ethernet Connectivity Diagram Accessing Proliphix Thermostats Using the Fowarding Port of 8081 Ethernet 192 168 111 X WE HE j Tan y i 192 168 111 108 8081 192 168 111 109 8081 Tstat1 Tstat2 Proliphix UniVista Local PC Server 192 168 111 107 192 168 111 110 Tstat1 Confi IP Access Method Static IP Address 192 168 111 108 Subnet Mask 255 255 255 0 Gateway 192 168 111 1 Firewall Inbound Port 8081 has no effect since it s a local Ethernet connection Web Server HTTP port 8081 Note Tstat2 would be configured the same way except using it s own IP Address 192 168 111 109 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Configuring the Router and Port Forwarding Figure 1 5 displays how you must enter http 192 168 111 109 8081 to access the thermostat in your browser URL because the forwarding port is using the port forwarding number of 8081 and therefore required after the IP address Figure 1 5 Web Page Using Port Forwarding with an Assigned Value gt Thermostat 1st FL NT20e Network Settings Windows Internet Explorer E GO E htip 192 168 111 109 8081 network shtmi 4 x c e we k Thermost
11. PHIX s products requires three elements the SOFTWARE a PROLIPHIX Thermostat and a personal computer The SOFTWARE is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE is not sold and instead is only licensed for use strictly in accordance with this document The hardware is protected by various patents and is sold but this LICENSE does not cover that sale since it may not necessarily be sold as a package with the SOFTWARE This LICENSE sets forth the terms and conditions of the SOFTWARE LICENSE only Customer Customer means the entity or individual that downloads the SOFTWARE Rights and Limitations of Grant PROLIPHIX hereby grants Customer the following non exclusive non transferable right to use the SOFTWARE with the following limitations Rights Customer may install and use one copy of the SOFTWARE on a single computer and except for making one back up copy of the Software may not otherwise copy the SOFTWARE This LICENSE of SOFTWARE may be used concurrently on different computers Limitations No Reverse Engineering Customer may not reverse engineer decompile or disassemble the SOFTWARE nor attempt in any other manner to obtain the source code No Separation of Components The SOFTWARE is licensed as a single product Its component parts may not be separated for use on more than one computer nor otherwise used separately from the other pa
12. Proliphix Remote Management setup and User s Guide Release 1 0 SP P ROLtI PHI X Part No 600 08000 000 Rev 1B May 2008 Copyright Copyright 2007 Proliphix Inc All Rights Reserved The following are trademarks of Proliphix Inc All other trademarks are the property of their respective owners This document contains information that is the property of Proliphix Inc This document may not be copied reproduced reduced to any electronic medium or machine readable form or otherwise duplicated and the information herein may not be used disseminated or otherwise disclosed except with the prior written consent of Proliphix Inc ii Proliphix Remote Management Setup and User s Guide Release 1 0 Part No 600 08000 000 Rev 1B RECITALS DEFINITIONS GRANT OF LICENSE TERMINATION COPYRIGHT APPLICABLE LAW Software License Agreement License for Customer Use of Proliphix Software IMPORTANT NOTICE READ CAREFULLY This License For Customer Use of PROLIPHIX Software LICENSE is the agreement which governs use of the software of PROLIPHIX Corporation and its subsidiaries PROLIPHIX downloadable herefrom including computer software and associated printed materials SOFTWARE By downloading installing copying or otherwise using the SOFTWARE you agree to be bound by the terms of this LICENSE If you do not agree to the terms of this LICENSE do not download or run the SOFTWARE Use of PROLI
13. at 1st FL NT20e Network Settings D gt GE ab v p Pag O Toos Stas amp Addressing CONTROL MAC Address 00 11 49 00 03 8d GENERAL IP Address Method Static Static v SETTINGS IP Address 192 168 111 109 192 168 111 109 SETBACK SCHEDULES Subnet Mask 255 255 255 0 255 255 255 0 NETWORK Gateway 192 168 111 1 192 168 111 1 SETTINGS Firewall Settings ADVANCED SETTINGS Inbound Port 8081 8081 SENSOR Web Server SETTINGS HTTP Port 8081 8081 REMOTE Access LAN Auto Discovery UsaGe Broadcast Port 9763 9763 COUNTERS Security PASSWORD SETTINGS Access Filter Disabled Local Subnet LoGouT 1Set Discovery Port to 0 to disable The Port Forward rules states When receiving incoming traffic on port X forward it to the IP address of Y Y Y Y and the destination port of Z Where X is the Inbound Port set on the thermostat Y Y Y Y is the IP address of the thermostat on the LAN and Z is the HTTP port on the thermostat Using Figure 1 5 above as an example the traffic inbound on port 8081 would be forwarded to 192 168 111 109 with a destination port of 8081 Proliphix Remote Management Setup and User s Guide 1 9 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management Connecting to Proliphix Devices across an Internet WAN Connection Using a Non Translating Requirement The main goal is to get the web server HTTP port on the Proliphix devices to display the web pages for
14. ce RMI This chapter discusses how to access and use the RMI Specifically it contains the following sections Logging into the RMI page 2 2 Understanding the RMI page 2 4 m Managing a Device page 2 5 m Editing the Account Profile page 2 7 Proliphix Remote Management Setup and User s Guide 2 1 Part No 600 08000 000 Rev 1B CHAPTER 2 Using the Remote Management Interface Logging into the RMI To access and log into the RMI Open a browser window Enter www proliphix com in the browser window The main page of the Proliphix website appears See Figure 2 1 Figure 2 1 Proliphix Website BoA Loin Q O x A GD seach Se ravorites R LJ Address amp http proliphix com default aspx x Go Links AA rprovipuix HOME PRODUCTS SOLUTIONS SALES SUPPORT COMPANY CUSTOMER LOGIN SITE MAP CONTACT US A of RESIDENTIAL A properties PROLIPHIX management COMMERCIAL W properties Web enabled remote ii l of m a FEATURING Proliphix sophisticated yet cost effective Internet enabled network products exploit global b Internet connectivity to provide remote ee management and control of traditional oe equipment and legacy services Za Both our Standard and custom IP network products serve energy management and IP Network Thermostats equipment control applications in residential commercial and industrial markets The first and only Interne
15. d Proliphix Installer refer to the Proliphix Installer Remote Management Guide This guide is ONLY intended for end users who have purchased their Proliphix Network Thermostats directly from an online retailer through a catalogue distributor or directly from Proliphix and wish to install the product and provision the Remote Management Service themselves The user should have a good working knowledge of data networking principles They should have had prior experience establishing a local area network in their home or office which would include connecting patch panels and switches as well as configuring features on their firewall router If you are uncomfortable with provisioning the Remote Management Service yourself please contract with an authorized Proliphix Dealer to perform the configuration If you would like information about where the closest Proliphix Authorized Dealer is located please contact Proliphix at 1 866 IPLIVING For more information see Technical Support page x11 If a VPN is used to access your thermostats remotely then they appear to reside on your local network You therefore do not need to control them through the Proliphix Remote Management Service via the Proliphix website However E mail notification due to alarm conditions will NOT be available with VPN use Part No 600 08000 000 Rev 1B Preface Proliphix Documentation Library Proliphix Product NT10e NT20e NT100e h NT120e h NT130e h
16. e level Email J sms Deleting a Device To delete a device click delete The device is removed from the device list 2 6 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Editing the Account Profile Editing the Account Profile You use the Account Profile window to change the account username and password for example You may also set up any combination of four E mail or SMS text message addresses that are notified upon the occurrence of any device alarm or alert associated with your account The SMS option is intended for cell phones equipped with text messaging Note capability To edit the account profile 1 Click Account Profile The Client Profile window appears see Figure 2 6 and displays the information specific to the account Figure 2 6 Account Profile Window 2 PROLIPH X Editing quickmart Microsoft Internet Explorer aan te Ka 3 Q x 7 i El A DO search Sie Favorites 32 2 amp 7 h 33 Address g https access proliphix com Profile php v EJ co Links a More Ef PROLIPHIX VIEW Remote Management Devices Logour ACCOUNT Client Profile Quick Mart PROFILE Customer ID E7B0 9E0F Username quickmart Password Repeat Password Name Quick Mart Addressi 66 Tadmuck Road Address2 Suite 1 City Westford State Province M Zi
17. ed by an authorized officer of PROLIPHIX Customer agrees that it will not ship transfer or export the SOFTWARE into any country or use the SOFTWARE in any manner prohibited by the United States Bureau of Export Administration or any export laws restrictions or regulations Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Contents Chapter 1 Chapter 2 Preface Audience ix Proliphix Documentation Library 6 x Conventions xi Technical Publications xii Technical Support xii Proliphix Welcomes Your Comments xiii Configuring Remote Management Product Registration 1 3 Configuring the Thermostat s 1 4 Configuring the Router and Port Forwarding 1 5 Connecting to Proliphix Devices on a local LAN Connection 1 6 Connecting to Proliphix Devices across an Internet WAN Connection Using a Non Translating Requirement 1 10 Router Configuration Parameters 1 10 Proliphix Network Settings Configuration Parameters 1 10 Example of Basic Port Forwarding Setup with Non Translating Requirements 1 11 Connecting to the Proliphix Thermostat Devices across an Internet WAN Connection Using a Translating Capable Router 1 12 Example of Port Forwarding Setup Using Two Network Address Translation NAT Routers 1 13 Using the Remote Management Interface Logging into the RMI 2 2 Understanding the RMI 2 4 Managing a Device 2 5 Configuring a Device 2 5 Viewing a Device s Statistics 2 6 Deleting a Device 2 6 Edi
18. emote Management header and the thermostat TMI which is the same TMI used to manage the thermostat on the local network In the Remote Management header click View Devices to return back to the Note Device List window and continue viewing other thermostats Figure 2 4 TMI Window F Proliphix Microsoft Internet Explorer BAA AF O O MAO Pme k O 8 S B DOS Address amp https access proliphix com Frame php SerialNo B1 2D 5A A78Proxy 1 v Go links Ask More Remote Management Devices Logout PROLIPHIX Status amp Temperature Wednesday May 28 2008 2 39 10 PM CONTROL Zone Temperature 76 6 F OK View Devices Local 76 6 F SETTINGS Relative Humidity 29 OK SCHEDULES l Cool Setting 77 0 F 77 of NETWORK Heat Setting 62 0 F 62 oF SETTINGS Hold Mode off of v ADVANCED gt SETTINGS Schedule Settings ripe Day Class Period Occupied Night SETTINGS Cool 77 0 F SETTINGS HVAC Settings HVAC State Off A 2e HVAC Mode Auto Auto Fan Relay State Off E E Fan Mode Auto Auto v USAGE Filter Change OK External Relay State Active SETTINGS 7 Proliphix Remote Management Setup and User s Guide 2 5 Part No 600 08000 000 Rev 1B CHAPTER 2 Using the Remote Management Interface For specific information about how to configure a device see the Proliphix Note Network Thermostat Configuration Guide specific to your type of device For more info
19. ermostat through either the Thermostat Device Interface or more specifically through the browser based Thermostat Management Interface TMI For customers who want to access and control their Proliphix Professional series thermostat through either the Thermostat Device Interface or more specifically through the browser based Thermostat Management Interface TMI For customers who want to access and control their Proliphix Basic series thermostat through either the Thermostat Device Interface or more specifically through the browser based Thermostat Management Interface TMI For customers who want to install UniVista For customers who want to manage their Proliphix devices remotely using UniVista Proliphix Remote Management Setup and User s Guide Release 1 0 Part No 600 08000 000 Rev 1B Preface Conventions This guide uses the following conventions when applicable Description Convention and Example Commands or keywords file or path names Boldface font Variable parameters for which you supply values lt courier italics gt Options and arguments for which you supply values Information that the user must enter Courier Bold font Screen messages or system output Courier Regular font Selecting a menu item Menu gt Option Book titles new terms and emphasized text Italics Additional information that may apply to the subject text Note Proceed carefully to avoid possible equipment damage or data loss
20. he device name is blue the link is active and the TMI Status amp Control default page for that thermostat is accessible Firewalled The thermostat is unreachable due to an existing firewall The thermostat has successfully notified the server of its existence but the Proliphix Remote Management Server Software is unable to respond to the thermostat because the user s firewall router is inhibiting access to the thermostat Unreachable The thermostat is unreachable The Proliphix Remote Management Server Software is not receiving periodic messaging from the thermostat It is likely that the thermostat and the Server Software maintained a connection at one time but now that connection has been lost Green There are no alarms pending Red There is a high severity level alarm for example a Low Temperature alarm is present stats Displays the device statistics delete Deletes the device Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Managing a Device Managing a Device This section discusses how to manage a device using the RMI Specifically it contains the following sections Configuring a Device page 2 5 m Viewing a Device s Statistics page 2 6 m Deleting a Device page 2 6 Configuring a Device To configure a device click the device name The Thermostat Management Interface TMI window appears see Figure 2 4 and contains two components the R
21. he same LAN as the thermostat and there are no firewall routers involved or required then the Inbound Firewall Port is not affected because it only has an affect when you pass through a router or firewall Therefore when on the same LAWN as the thermostat simply enter the IP address of the thermostat in your local PC s browser URL for example http 192 168 111 109 to connect to the thermostat Include the forwarding port in the IP address only if the HTTP port is something Note other than 80 default forwarding port 8s0 Figure 1 2 displays the basic configuration necessary to connect to Proliphix devices on a local LAN connection Figure 1 2 Configuration Using Default Port Forwarding Basic Local Ethernet Connectivity Diagram Accessing Proliphix Thermostats Using the Default Fowarding Port of 80 Ethernet 192 168 111 X Tas ja S gt T a Y 2 S eS 192 168 111 108 80 192 168 111 109 80 Tstatt Tstat2 Proliphix UniVista Local PC Server 192 168 111 107 192 168 111 110 Tstat1 Confi IP Access Method Static IP Address 192 168 111 108 Subnet Mask 255 255 255 0 Gateway 192 168 111 1 Firewall Inbound Port 8081 has no effect since it s a local Ethernet connection Web Server HTTP port 80 Note Tstat2 would be configured the same way except using it s own IP Address 192 168 111 109 1 6 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Configuring
22. is running on is anything other than 80 then you need to specify it by appending the colon port number after the address Below are examples of this showing both an IP address and a URL website name IP Address example http 192 168 111 109 8081 URL website name example http www proliphix com 8081 This information is important because each device must have a unique port number Understanding how ports work helps you configure your router firewall correctly to allow your traffic to reach the Proliphix thermostat s web server If you are going to be using the Proliphix Remote Management Interface RMI there are two port settings within the thermostats that are affected The Inbound Firewall Port WAN side m The web Server HTTP Port LAN side The Inbound Firewall port WAN has only one function to perform which is to set a port value that the thermostat uses to tell the Proliphix RMI what port to use when it tries to contact the thermostat From the thermostat s perspective the traffic is inbound from the RMI to the thermostat The Web Server HTTP port LAN is the port that the web server within the thermostat is actually running on Your browser must be able to access this port to retrieve web pages from the device Proliphix Remote Management Setup and User s Guide 1 5 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management Connecting to Proliphix Devices on a local LAN Connection If you are on t
23. nformation about configuring your thermostat see the appropriate Proliphix Network Thermostat Configuration Guide for your specific product Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Configuring the Router and Port Forwarding Configuring the Router and Port Forwarding Port forwarding also known as Virtual Server or Pinhole settings depending on your router firewall manufacturer is a feature that allows a port or range of ports to be opened and allow traffic to be passed to a specific device IP address on your network A port is a numbered field used to identify a connection between two devices trying to communicate with each other for example a numbered doorway into your network As a user of Proliphix products your ultimate goal is to access your Proliphix device s web server from anywhere outside of your local area network LAN Every website has a port with which it is associated and the most common port used is port 80 This is the default port for almost all commercial websites that you visit everyday Internet browsers assume that the website you are going to 1s running on port 80 therefore making it convenient for you by not requiring you to specify port 80 as part of the web address If a browser did require it then it would be the same address with an 80 at the end For example http www proliphix com 80 is the same as http www proliphix com If the value that the web server
24. p Postal Code 01886 Phone 366 475 4846 Server Notification 1 Update Profile denotes required field 1 Changes in device accessibility will be reported as an alarm by the Remote Management Interface RMI and will be dispatched to the e mail or text message recipients below in Notification Accounts The following state changes will be reported 1 Reachable Bi directional communication between the RMS and the Proliphix network device is operational 2 Firewalled A network firewall is blocking the Remote Management Server communication to the Proliphix network device 3 Disconnected The RMS has not heard from the Proliphix network device and bi directional communication between the RMS and the device is inoperable Notification Email Accounts Alarm status or alert notifications from any thermostat within this account will be sent to all e mail or SMS i e text message accounts listed below as well as the e mail account specified above in the Client Profile Any combination of up to four e mail or text message addresses is supported Email E sms Add Email 2 Modify the fields as necessary 3 Click Update Profile to save the changes Proliphix Remote Management Setup and User s Guide 2 Part No 600 08000 000 Rev 1B CHAPTER 2 Using the Remote Management Interface 2 8 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B
25. rmation see the Proliphix Documentation Library page x Viewing a Device s Statistics To view a device s statistics click stats The Device Statistics window appears see Figure 2 5 and displays information specific to the device for example the device s serial number the last know WAN IP address and port number the last known discovery exchange and the time the device was remotely managed Figure 2 5 RMI Login Window J PROLIPHLX View Device Beer Fridge Microsoft Internet Explorer aam a 3 sex amp x a A P Search Jg Favorites 2 B ee 3 3 Address a https access proliphix com ViewDevice php deviceid 13688 i Go Links Remote Management CLIENTS Logout PROLIPHIX INSTALLER Quick Mart Beer Fridge PROFILE Device Statistics Serial Number B1 2D 5A A7 Hostname Beer Fridge URL 64 25 83 22 8098 Date Created May 27 2008 11 02 am Last Discovery May 27 2008 2 02 pm Last Polled May 27 2008 2 02 pm Last Remotely Managed May 27 2008 2 02 pm Accessibility Status Reschable Site Shop 1 Hardware Revision G 07 Software Version 1 0 1 Model TM250h Notification Email Accounts Alarm status or alert notifications from this thermostat within this account will be sent to all e mail or SMS i e text message accounts listed below Any combination of up to four e mail or text message addresses is supported These addresses will be notified in addition to those specified at the Client Profil
26. rts No Rental Customer may not rent or lease the SOFTWARE to someone else This LICENSE will automatically terminate if Customer fails to comply with any of the terms and conditions hereof In such event Customer must destroy all copies of the SOFTWARE and all of its component parts Defensive Suspension If Customer commences or participates in any legal proceeding against PROLIPHIX then PROLIPHIX may in its sole discretion suspend or terminate all license grants and any other rights provided under this LICENSE during the pendency of such legal proceedings All title and copyrights in and to the SOFTWARE including but not limited to all images photographs animations video audio music text and other information incorporated into the SOFTWARE the accompanying printed materials and any copies of the SOFTWARE are owned by PROLIPHIX or its suppliers The SOFTWARE is protected by copyright laws and international treaty provisions Accordingly Customer is required to treat the SOFTWARE like any other copyrighted material except as otherwise allowed pursuant to this LICENSE and that it may make one copy of the SOFTWARE solely for backup or archive purposes This LICENSE shall be deemed to have been made in and shall be construed pursuant to the laws of the Commonwealth of Massachusetts The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed Proliphix Remote Management Setup and U
27. s is set up with Linksys DHCP Pool Range 192 168 1 100 150 Note 2 Configure your thermostats with the following parameters a From the Network Settings page through the TMI set the Tstat Static IP address as follows Tstatl to Static IP address 192 168 1 51 Tstat2 to Static IP address 192 168 1 52 Proliphix Remote Management Setup and User s Guide 1 11 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management b From the Network Settings page through the TMI set the Firewall Inbound WAN port to match router forwarding port rule as follows Tstatl to forwarding port rule 8081 Tstat2 to forwarding port rule 8082 c From the Network Settings page through the TMI set the Web Server HTTP port LAN port to match router forwarding port rule as follows Tstatl to forwarding port rule 8081 Tstat2 to forwarding port rule 8082 d From Remote Access page on the TMI enter your personal Proliphix supplied individual Customer ID for both Tstatl and Tstat2 e Click Discover Now on both Tstatl and Tstat2 to send configuration information to RMI Server Connecting to the Proliphix Thermostat Devices across an Internet WAN Connection Using a Translating Capable Router Similar to setting up your network configuration parameters for a non translating requirement Figure 1 7 is an example of how an internet connection may be achieved using Network Address Translation NAT capable rou
28. ser s Guide iii Part No 600 08000 000 Rev 1B Software License Agreement DISCLAIMER OF WARRANTIES AND LIMITATION ON LIABILITY OTHER IV No Warranties TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE SOFTWARE IS PROVIDED AS IS AND PROLIPHIX AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No Liability for Consequential Damages TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL PROLIPHIX OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF PROLIPHIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES If any provision of this LICENSE is inconsistent with or cannot be fully enforced under the law such provision will be construed as limited to the extent necessary to be consistent with and fully enforceable under the law This LICENSE is the final complete and exclusive agreement between the parties relating to the subject matter hereof and supersedes all prior or contemporaneous understandings and agreements relating to such subject matter whether oral or written This LICENSE may only be modified in writing sign
29. t enabled whieh aff a tharmact From the main menu click Customer Login The Remote Management Interface window appears See Figure 2 2 Figure 2 2 Remote Management Interface Login Window APROLIPHIX Remote Management Microsoft Internet Explorer File Edit View Favorites Tools Help ay O O HAD Paws kra O BS H WO s Address https access proliphix com Login php v Go Links Ask More Ea Remote Management Interface PROLIPHIX Welcome to the Proliphix Remote Management Interface RMI Please enter your username and password to view and manage your thermostats If you do not yet have an account or wish to register your Proliphix thermostat please Register now Username Password Note If you have forgotten your password please click here Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Logging into the RMI Before you can access the RMI you must have registered your device s If you Note have not registered your device s click Register and see Product Registration page 1 3 for more information about registering your device s 4 Enter your Proliphix assigned Username and Password to access your account The Remote Management window appears and displays the device s associated with the account See Figure 2 3 Figure 2 3 Remote Management Window BPROLIPHIX Viewing Devices quickmart Microsoft
30. ters The routers are able to reach the Proliphix Remote Management Interface RMI to monitor and manage a Proliphix Thermostat device over a WAN internet connection Figure 1 7 Port Forwarding with Two NAT Routers en eae Port Forwarding with Two Network OO a Address Translation NAT Routers WAN Linksys NAT Router DSL or Cable Modem Internal IP 64 12 10 X NAT capable Multi 192 168 1 1 80 Ethernet port 10 10 1 2 10 10 1 3 Ethernet 10 10 1 X 207 58 145 x Bridging NAT Router Port Forwarding Setup Example DSL Cable Modem NAT capable Router Port Forwarding Setup for Multiple Thermostats Set a Range of Ports to point to one Destination IP address Port Range Start Range 8080 to End Range 8086 Destination IP 10 10 1 3 connecting Linksys Router Linksys NAT Router Port Forwarding Setup Example Linksys NAT capable Linksys DHCP Pool Range 192 168 1 100 150 Linksys Remote Management Port 8080 492 168 1 100 Router Port Forwarding Setup Tstat1 IP 192 168 1 51 Start Range 8081 End Range 8081 Tstat2 IP 192 168 1 52 Start Range 8082 End Range 8082 Proliphix Thermostat Configuration N Tstat1 Config Set Tstat1 to a Static IP address 192 168 1 51 Set Firewall Inbound WAN port to match router forwarding port rule 8081 Set Web Server HTTP port LAN port to match router forwarding port rule 8081 Tstat2 Config Tstat1 Tstat2 Set Tstat2 to a Sta
31. the Router and Port Forwarding Figure 1 3 displays how you must enter http 192 168 111 109 in your browser URL to access the thermostat because the forwarding port is using the default 80 port and therefore is not required after the IP address Figure 1 3 Web Page Using Default Port Forwarding Thermostat 1st FL NT20e Network Settings Windows Internet Explorer SEE JS http 192 168 111 109 network shtml Yi lt lef w amp Thermostat 1st FL NT20e Network Settings A Bl mb E Page G Tools n Addressing CONTROL MAC Address 00 11 49 00 03 8d GENERAL IP Address Method Static Static SETTINGS IP Address 192 168 111 109 192 168 111 109 SETBACK SCHEDULES Subnet Mask 255 255 255 0 255 255 255 0 NETWORK Gateway 192 168 111 1 192 168 111 1 SETTINGS Firewall Settings ADVANCED SETTINGS Inbound Port 8081 8081 _ SENSOR Web Server SETTINGS HTTP Port 80 80 REMOTE Access LAN Auto Discovery UsAGE Broadcast Port 9763 9763 COUNTERS Security PassworD 5 SETTINGS Access Filter Disabled Local Subnet O LoGouT 1Set Discovery Port to 0 to disable internet 100 Proliphix Remote Management Setup and User s Guide 1 7 Part No 600 08000 000 Rev 1B CHAPTER 1 Configuring Remote Management 1 8 In Figure 1 4 the HTTP port is not set to the default port 80 therefore you have to use the assigned value for example port 8081 as part of the I
32. tic IP address 192 168 1 52 Set Firewall Inbound WAN port to match router forwarding port rule 8082 Set Web Server HTTP port LAN port to match router forwarding port rule 8082 Ethernet 192 168 1 X al Teed al Ted 192 168 1 51 8081 192 168 1 52 8082 Add Customer ID Hit the Discover Now button to send configuration information to RMI Server 1 12 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Configuring the Router and Port Forwarding Example of Port Forwarding Setup Using Two Network Address Translation NAT Routers To setup forwarding using two NAT Routers 1 Configure your NAT DSL Cable Modem with the following parameters Router Port Forwarding Setup for Multiple Thermostats m Seta Range of Ports to point to one IP address m Port Range External WAN 8080 to Internal LAN 8086 Destination IP 10 10 1 3 connecting Linksys Router 2 Configure the Linksys NAT Router with the following Port Forwarding parameters The Linksys is set up with Linksys DHCP Pool Range 192 168 1 100 150 and Note Linksys Remote Management Port 8080 m Tstatl IP 192 168 1 51 Start Range 8081 End Range 8081 m Tstat2 IP 192 168 1 52 Start Range 8082 End Range 8082 3 Configure your thermostats with the following parameters a From the Network Settings page through the TMI set the Tstat Static IP address as follows Tstatl to Static IP address 192 168 1 51
33. ting the Account Profile 2 7 Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Contents vi Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B List of Figures Part No 600 08000 000 Rev 1B Figures Figure 1 1 Remote Management and Control 1 2 Figure 1 2 Configuration Using Default Port Forwarding 1 6 Figure 1 3 Web Page Using Default Port Forwarding 1 7 Figure 1 4 Configuration Using Port Forwarding with an Assigned Value 1 8 Figure 1 5 Web Page Using Port Forwarding with an Assigned Value 1 9 Figure 1 6 Port Forwarding with Non Translating Requirements 1 11 Figure 1 7 Port Forwarding with Two NAT Routers 1 12 Figure 2 1 Proliphix Website 2 2 Figure 2 2 Remote Management Interface Login Window 2 2 Figure 2 3 Remote Management Window 2 3 Figure 2 4 TMI Window 2 5 Figure 2 5 RMI Login Window 2 6 Figure 2 6 Account Profile Window 2 7 Proliphix Remote Management Setup and User s Guide vii Figures Vill Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Preface Audience Note Proliphix Remote Management Setup and User s Guide Release 1 0 The Proliphix Remote Management Setup and User s Guide describes how to set up your network and manage your thermostat remotely The Remote Management Setup and User s Guide is intended to be read by users who are NOT Authorized Proliphix Installers Dealers If you are an Authorize
34. tion about configuring the thermostat s see Configuring the Thermostat s page 1 4 Configuring the router and port forwarding For information about configuring the router and port forwarding see Configuring the Router and Port Forwarding page 1 5 After you have completed the provisioning of your Remote Management Service for all of your thermostats please consult the Proliphix Remote Management User Guide for instructions and details on managing your thermostats Proliphix Remote Management Setup and User s Guide Part No 600 08000 000 Rev 1B Product Registration Product Registration As a new owner and end user of the Proliphix Internet enabled thermostat you must register with Proliphix so that an account can be established in your name In addition a unique Customer Identifier ID is administered to you and allows you to access your thermostat s over the Internet You need to register only once with a single valid serial number retrieved from the Note Proliphix Network Thermostat device All other thermostats will self identify themselves to the Proliphix Remote Management Server Software if the Proliphix assigned Customer ID is set in each one To register the product 1 Open a browser window Enter www proliphix com in the browser window Click Products Click Product Registration under Remote Managment Complete the form by filling in all the required fields O a A WwW N Click Register Device
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