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MtP400 Operator`s Manual

1. Battery Indicator does not light or does not stay lit when power supply is connected Battery not charging Poor print quality Paper not feeding Paper not feeding reliably or print is compressed vertically Print Garbled Printer will not print Cannot print via optional interface Wireless Indicator does not light Maintenance and Troubleshooting Possible Cause Battery not installed properly Solution Remove and reinstall battery making sure the battery release lever clicks when fully installed Discharged battery Auto Power Down is enabled Recharge battery Change setting in Options Menu as described on page 31 Battery discharged Replace or recharge battery Electrostatic discharge Battery already fully charged May occur in extreme low humidity conditions Turn printer back on with power button No action required Power supply not receiving power Check building vehicle circuit breakers fuses Faulty power supply Check output of power supply with voltmeter 9 VDC Battery not installed properly Faulty power supply or battery Low battery Remove and reinstall battery making sure the battery release lever clicks when fully installed Refer to Testing the Power Supply and Battery on page 41 Check and recharge battery Print head dirty Clean print head Refer to page 39 Poor quality or old paper O
2. The name will automatically be centered on the display after exiting Setup so there is no need to try to center it with spaces 18 Printer Configuration Font Font 16 9 cpi Courier Possible Values 4 2 cpi SnsSrfA 16 9 cpi SnsSrfA 5 5 cpi SnsSrfA 16 9 cpi Courier 10 2 cpi SnsSrfA 18 5 cpi SnsSrfA 10 7 cpi SnsSrfA 18 5 cpi Courier 12 7 cpi Courier 20 3 cpi SnsSrfA 13 5 cpi Courier 20 3 cpi Courier 14 5 cpi Courier 22 6 cpi Courier 15 6 cpi Courier 25 4 cpi Courier Any downloaded fonts will also be displayed This feature selects the default font and character pitch Spacing Spacing 3 Lines Possible Values 0 3 10 Lines When printing text this feature sets spacing between lines The height of a complete line or line pitch is determined by adding the vertical size of the current font to the Spacing With Spacing set to the default value of 3 and using a font that is 23 rows high the line pitch would be 3 23 or 26 dot rows Since each dot row is 0 125mm 26 x 0 125 yields a line pitch of 3 25mm or 7 8 lines per inch This line pitch value also determines the amount of paper motion performed when an ASCII Line Feed character is received by the printer When printing PC Line drawing characters Spacing should be set to 0 to avoid space between rows of characters used to draw vertical lines When printing graphic data Spacing has no affect so that multiple lines of graphics may
3. Enter Button to review and or change the features available or press the P gt Advance Button to advance to the TEST MENU Pressing the Enter Button will advance through the following features in the order shown below Maximum Format Number Max Formats Format 1 Possible Values Format 1 Format 5 This feature sets the highest Format number to be displayed in the Format Menu This allows the operator to see only the formats that are in use rather than having to potentially sort through several unused formats Note that when changing the value of this feature you may not select a value less than the value currently set in the Format Menu Auto Power Down Auto Power Down off Possible Values Off 1 Minute Delay 15 Minute Delay This feature sets whether the printer will automatically power down and if so after what period of time of inactivity If set to a value other that Off the printer will automatically turn itself off after the specified number of minutes have passed since the printer last received data or last printed whichever is longer User Language User Language English Possible Values English French German This feature specifies the language to be used when presenting information on the control panel s LCD Display 31 Printer Configuration Truncate Lines Truncate Lines No Possible Values No Yes This feature specifies what is to be
4. Exiting Setup No Changes will be displayed After Setup is exited and any changes saved the printer will reset and reinitialize itself to adopt any changes that may have been made Note that when this reset occurs any data that may have been in the input buffer will be discarded 16 Setup Menu Summary Printer Configuration The following table is a summary of the features and possible values available in the Format Interface and Options Menus This table may be used to help locate a particular item or as a quick reference for the Setup menu system Format Name Up to 16 Characters Font 4 2 5 5 10 2 10 7 16 9 18 5 20 3 SansSerifA 12 7 13 5 14 5 15 6 16 9 18 5 20 3 22 6 25 4 Courier Spacing 0 10 3 Left Margin 0 1 0244 Right Margin 0 1 2608 Print Contrast 75 to 125 0 35 for LP Models Max Paper Speed 0 32 to 3 30 ips 2 30 for LP Models Form Feed Distance 0 2 5216 1 2608 Mark Sensing for LP Models Mark Sensing Front Back Gap Back for LP Models Mark Sensitivity 10 to 10 0 Gap Sensitivity 10 to 10 0 Tear to Mark Dst 0 7092 to 1 7927 0 Present Distance 0 0000 to 1 2911 Setup Menu Summary Format Menu Interface Menu Options Menu Emulation Printek O Neil ZPL II Mt3 CPCL Hex Dump Baud Rate 9600 19200 38400 57600 Data Bits 7 8 Stop Bits 1552 Parity None Even Odd XON XOF
5. Port 8023 These settings for the Wi Fi interface features may be modified using the Interface Setup Menu as described beginning on page 27 with the exclusion of the IP Port Note that changing the values of some of these features may cause additional features to be displayed For instance changing WLAN WEP Bits from 0 or Off to 64 or 128 will cause the WEP Key 1 4 features to be displayed so that the appropriate sized encryption key s may be entered To print out the current Wi Fi configuration details you may press and hold Enter Button until Printing Setup is displayed This feature is especially useful for obtaining the current IP address when assigning addresses via DHCP When doing so be sure to wait several seconds after turning the printer on to allow it to establish a connection with the network and be served an address The Wireless Indicator will light whenever the printer is currently receiving a print job When operating in Infrastructure mode the printer will attempt to conserve battery power whenever possible by placing the Wi Fi interface into a low power mode when not communicating However according to the IEEE 802 11b standard the printer must be granted permission from the network s Access Point before operating in the low power mode Since different Access Point manufacturers implement this feature differently the amount of power saving actually achieved varies The actual power
6. 128 bit encryption level a WEP Key must be entered that matches the key on the other nodes on the network WEP Key 1 Key1 1234567890 WEP Key 2 WEP Key 3 WEP Key 4 OR Keyl 0123456789 01234567890ABCDE Possible Values 10 or 26 character user specified hexadecimal string Note that this feature is only available if WLAN WEP Bits is set to 64 or 128 This feature specifies an encryption key or password that is used to encrypt decrypt data on the network If WLAN WEP Bits is set to 64 a ten character hexadecimal string must be entered that matches the key on the other nodes the printer will be communicating with If WLAN WEP Bits is set to 128 a 26 character hexadecimal string must be entered 28 Printer Configuration WLAN Auth WLAN Auth Auto Possible Values Auto Open Shared This feature specifies the authentication method that will be used when establishing connections on the network The method may be to use an open key or a shared key If set to Auto the printer will automatically match itself to the method used by other nodes IP Address Assign IP Addr Assign DHCP Possible Values DHCP Static This features specifies whether the printer will obtain an IP address from a DHCP server or ifa an IP address will be manually assigned IP Address IP Address 0 0 0 0 Possible Values 0 0 0 0 User specified This feature specifies t
7. Installing Media on page 4 in the Getting Started section of this manual Next momentarily press the Paper Feed Button to resume printing Note If the printer has firmware version 2 8 or later pressing the 6 Paper Feed Button will cause the printer to perform a Form Feed and then reprint the last print job If the entire job does not print as expected the host program may need to be modified to make use of the printer s buffer commands Please refer to the MtP Series amp FieldPro Programmer s Manual for more information It is also possible that a false paper error may be detected when using black mark sensing on preprinted forms This condition should not occur unless the size of the black mark on the form is larger than the size allowed for in the host application program Please refer to the MtP Series amp FieldPro Programmer s Manual for more information Paper Door Open This message is displayed and the A Error Indicator flashes when the printer is attempting to print and the Paper Door is not fully closed To correct this error make sure that the media is loaded properly close the Paper Door and momentarily press the Paper Feed Button Printer Configuration Introduction To Setup The MtP300 Series printers feature an easy to use control panel Setup menu system for setting permanent configuration parameters These menus offer many useful and necessary features but are typically only used when first sett
8. Mark Detection and Label Gap Detection LP Models Only Memory Capacity Flash 1MB Program Memory 1MB Font Logo and Graphic Storage RAM 1MB EEPROM For Nonvolatile Configuration Storage Durability and Reliability Drop Test Survives multiple 4 foot drops to concrete each face conforms to IEC 68 2 MTBF 10 000 hours 100 duty cycle in normal use Regulatory Approvals Approvals Markings FCC Class B CE Mark UL listed AC adapters E mark on In Vehicle adapters Warranty Printer One year including print head and battery 52 Receipt Paper Specifications Media Specifications General Specifications Approved Vendors Labels 0 0022 to 0 0065 0 056 to 0 089mm Thick Black Mark Sensing On Printed Side 2 00 to 3 12 50 8 to 79 25mm Wide 0 750 19 05mm Inside Diameter Core 2 625 66 68mm Maximum Outside Diameter Black Mark Sensing On Back Side and Gap Sensing On MtP300 LP Models Kansaki P300 P310 P350 P354 P390 P530UV TO281CA OP200 TO381N F180 F380 F550 Jujo TF 50KS E2C Honshu FH65BV 3 Standard Printek Offering MtP300 MtP300 LP 0 0022 to 0 0065 0 056 to 0 089mm Thick 0 750 Inside Diameter Core Black Mark Sensing On Printed Side 2 625 Maximum Outside Diameter 3 12 Maximum Width carrier 0 0022 to 0 0065 0 056 to 0 089mm Thick 0 750 Inside Diameter Core Black Mark Sensing On Printed Side Or Back Side Gap Sensing Between Labels 2 625 Maximum
9. Menu Interface Menu Edit Allowed Possible Values Edit Allowed view Only Initialize This feature selects whether the items in the Interface Menu can be edited or only viewed by the operator Initialize will reset all the features for all interfaces to factory default values including the optional Bluetooth and Wi Fi interfaces Options Menu Options Menu Edit Allowed Possible Values Edit Allowed view Only Initialize This feature selects whether the items in the Options Menu can be edited or only viewed by the operator Initialize will reset all the options to factory default values 45 Print amp Font Samples Print Samples Sans Serif 5 5 cpi 012345 ABCDEF abcdef Sa Serif 10 2 cpi 01 5 ns 2345 ABCDEF abcdef Sans Serif 10 7 cpi 012345 ABCDEF abcdef Courier 12 7 cpi 012345 ABCDEF abcdef Courier 13 5 cpi 012345 BCDEF abcdef Courier 14 5 cpi 012345 ABCDEF abcdef Courier 15 6 cpi 012345 ABCDEF abcdef Courier 16 9 cpi 012345 ABCDEF abcdef Courier 18 5 cpi 812345 RBCDEF abcdef Courier 20 3 cpi 012345 RBCDEF abcdef Courier 22 3 cpi 812345 BCDEF abcdef Courier 25 4 cpi 812345 ABCDEF abcdef Courier 12 7 cpi Courier 12 7 cpi Emphasized Courier 12 7 cpi 2xhigh Courier 12 7 cpi 2xHigh amp Emphasized 47 Print amp Font Samples Courier Font With International Extended Character Set 0123456789ABCDEF 2 1 E E E 7 3 041 23 45 B 7 8 9 1
10. Only dispose of used batteries according to your local regulations If you do not know your local regulations the Rechargeable Battery Recycling Corporation RBRC is a non profit organization created to promote recycling of rechargeable batteries For more information visit www rbrc org 40 Maintenance and Troubleshooting Testing the Power Supply and Battery To verify that the printer s internal battery charger is functioning properly perform the following steps Test the power adapter 100 240V AC 50 60Hz 12 24VDC adapter with a voltmeter to verify that its output voltage is 9 VDC Connect the power supply to a power source and then connect it to the printer Verify that the printer s amp Battery Indicator is illuminated If illuminated the charging circuit is functioning properly Note that if the battery is already fully charged the 4 Battery Indicator will turn off after a short time After the battery has been charged for five minutes disconnect the power supply Perform a printer Self Test o Make sure the printer is turned off The power indicator will be off and the LCD Display will be blank o Press and hold the Paper Feed Button o Continue holding the Paper Feed Button and turn the printer on using the O Power Button until Printing Current Menu Values is displayed If the printer successfully prints the Self Test the battery is functional Ifthe Self Test does not complete and the print
11. This feature sets the parity checking requirements for the data bits in the serial character frame The value must match the setting used on the host system XON XOFF Handshaking XON XOFF off Possible Values Off On This feature enables or disables the XON XOFF DC1 DC3 character handshaking method used to control data flow from the host system to the printer When enabled an XOFF character will be sent by the printer whenever the printer s input buffer is nearly full An XON character will be sent whenever the printer s input buffer becomes nearly empty or if the control panel Setup Mode has been exited 23 Printer Configuration ETX ACK Handshaking ETX ACK off Possible Values Off On This feature enables or disables the ETX ACK character handshaking method used to control data flow from the host system to the printer When enabled an ACK character will be sent by the printer after an ETX character has been received and processed out of the input buffer ETX characters used for handshaking cannot be part of an escape sequence RTS CTS Handshaking RTS CTS on Possible Values Off On This feature enables or disables the RTS CTS hardware handshaking method used to control data flow from the host system to the printer When enabled the printer will activate the RTS signal whenever the printer s input buffer becomes nearly empty or when the printer s control panel Setup Menus are act
12. done with data that will not fit within the printable area of the current Format The printable area is defined as the printable line length of the print head approximately 4 1 inches minus the area specified by the left and right margin When printing text a value of No will cause excess data to be wrapped around and printed at the beginning of the next line A value of Yes will cause the excess data to be discarded When printing graphics excess data will always be discarded Print Promotion Print Promo No Possible Values No Yes This feature is only available in firmware version 2 8 or later When set to Yes this feature causes a previously stored graphic image with an ID value of to be printed at the end of each print job This feature may be used to print a special logo or graphic image of a special sales promotion or other event that also needs to be enabled disabled by the user in the field Note In firmware version 2 9 and later multiple graphic images may be stored with the ID values of qp ESP gn N BL 2 E and or In this case the printer will automatically cycle through each of these images printing one at the end of each print job Please refer to the MtP Series amp FieldPro Programmer s Manual for more information on storing graphics and logos 32 Interfacing To A Host Computer Every MtP300 is equipped with an RS 232C Serial Int
13. etc Upon entering Setup as described earlier in Setup Basics the Format Menu is the first menu that will appear The bottom line of the display shows the Format that is currently selected If you wish to change to a different format press the Increment Button until the desired Format is displayed Note If you wish to use more than one Format you must first enable additional Formats Please refer to the Max Format feature in the Options Menu on page 31 Once the desired Format is displayed you may do one of the following press the Enter Button to review and or change the features related to the displayed Format or press the gt Advance Button to advance to the INTERFACE MENU Pressing the Enter Button will advance through the following features for the selected Format in the order listed below Format Name Format Name Format 1 Possible Values Up to 16 characters of A through Z 0 through 9 SPACE When shipped from the factory the name for each format will be FORMAT 1 FORMAT 2 etc This name may be changed to any combination of capital letters A Z numerals 0 9 or spaces The name may be up to 16 characters in length To advance through the character positions of the name press the Advance Button To change the character at the current position press the Increment Button The order of characters that may be selected is ABCDEFGHIJKLMNOPQRSTUVWXYZ SPACE 0123456789
14. green to all red as the paper supply is used Note For maximum performance and optimum print quality use only genuine Printek media in your MtP300 Series printer To install media you must release the paper door by moving the Paper Door Release in the direction shown in Figure 2 and then lift the paper door to expose the paper compartment Paper Supply Indicator Figure 2 Opening Paper Door Refer to Figure 3 and locate the movable media support Move the support in the direction shown and then locate the media between the supports and release the movable support Note Make sure that the roll spins freely on the media supports Figure 3 Media Support Getting Started Refer to Figure 4 and unroll enough paper to allow it to lay through the print head as shown and close the paper door Figure 4 Paper Laying Through Print Head You may now press the Paper Feed Button to advance the paper a few inches and then tear it off in preparation for printing Turning the Printer On and Off To turn the printer on simply press the O Power Button If you continue to hold the Power Button the printer will display the printer s model number After the button is released the printer will continue its power up initialization and then display the name of the current Format default is Format 1 on the top line The bottom line will display a battery symbol at the right hand end of the line that indicates the current c
15. supply to the appropriate source and connect the output of the supply to the printer s power connector shown in Figure 7 Caution Use only Printek power supplies to power your printer and charge batteries Other power supplies may damage the electronics and printing mechanism Damage caused by use of a non Printek power supply will not be covered by the printer s warranty Power Connector Battery Indicator Figure 7 MtP300 Power Connector amp Battery Indicator When the power supply is connected the printer s charging circuitry will determine if the battery currently requires charging and if so will turn on the Battery Indicator until the battery has reached sufficient charge Depending on the condition of the battery charging may take up to 2 hours to complete Leaving the power supply connected to the printer will cause the printer to continuously monitor the condition of the battery and keep the battery charged For more information regarding battery charging battery life and battery disposal refer to Battery Care on page 40 Daily Operation Using the Magnetic Card Reader The optional Magnetic Card Reader MCR is used by some applications to read information from credit cards drivers licenses etc When the host system sends a request to the MtP300 to enable the Magnetic Card Reader Swipe Card Now will be displayed and the 2 MCR Indicator will flash to indicate that the card may now be passed through
16. the MCR slot or swiped Refer to Figure 8 for the card orientation aufs AR ett m MCR Indicator Figure 8 Using The Magnetic Card Reader If the card is read successfully a short beep will sound Card Read Ok will be displayed and the 2 MCR Indicator will stop flashing and remain on briefly to indicate success as the data is sent to the host system If the card is not read successfully a longer error tone will sound Card Not Read will be displayed and the A Error Indicator will also begin to flash If the read operation is not cancelled by the host application within a few seconds the A Error Indicator will stop flashing and the printer will return to the Swipe Card Now mode At this time the card may be swiped again to attempt a successful read The length of time allowed before the timeout is specified by the host application program Once a timeout occurs the A Error Indicator will turn on momentarily and MCR Timeout will be displayed 12 Daily Operation Fault Messages Check Paper This message is displayed and the A Error Indicator flashes whenever the printer runs out of print media This may also occur if there has been a paper jam that prevents paper from feeding into the print head To clear the error first clear the jam and or install new media For information on how to replace the media supply or to check for a possible jam please refer to
17. the A Error Indicator will either flash or go to a steady on condition The indicator flashes for errors that can be easily corrected such as Check Paper or Paper Door Open The indicator will stay on without flashing for errors that cannot be recovered without loss of data These are typically caused by interface configuration errors such as serial handshaking or baud rate and will require that the printer be turned off to clear the error Message Possible Cause Solution Check Paper Media supply is empty Install new roll Paper Black Mark sensor is dirty Clean the Black Mark sensor Refer to Cleaning on page 39 Paper Door Open Paper door not fully closed Make sure the door is fully closed by opening the door and closing it again until the door clicks closed Check the platen roller for damage Parity Error Serial I O not configured correctly Verify that the parity selection made in the Serial Interface Setup Menu matches the setting on the host system VO Overflow Serial I O not configured correctly Verify that the handshaking selections ETX ACK XON XOFF RTS CTS selections made in the Serial Interface Setup Menu match the settings on the host system VO Error Optional interface IrDA Bluetooth or Try turning the printer off and on Wi Fi not responding again If the error repeats the printer requires service 42 Other Problems Problem Printer will not turn on Printer turns itself off
18. the printer will no longer respond to incoming data To enable the Auto Power Down feature please refer to the Options Menu settings beginning on page 31 Operation Without A Battery MtP300 printers may be operated with an optional power supply and without a battery installed Power supplies are available for use with 100 240VAC 50 60Hz and for 12 24VDC vehicle applications Caution Use only Printek power supplies designed specifically for your MtP300 printer Using a different power supply may cause damage to the printer and will not be covered by the printer s warranty Note When the printer is connected to an external power supply the printer will not enter Standby as described above 37 Maintenance and Troubleshooting Cleaning In normal environments the printer should be cleaned after printing a few rolls of paper or if there are voids in the printout For optimum performance and life you should clean the Print Head and Platen Roller whenever you load new paper To clean the printer areas as described below use a Thermal Head Cleaning Pen available from Printek or you may use cotton swabs moistened with isopropyl alcohol Please refer to Figure 12 for the following instructions Tear Bar Paper Black Mark S Print yn Area Black Mark Gap Sensor _ We SS Platen Roller N or Iit E tS Figure 12 Printer Cleaning Areas e Turn the printer off Open the Paper Door and remove the paper e Using a Th
19. 1 2911 This feature sets the distance the paper is moved forward after the black mark is sensed When the black mark Is sensed the paper will be fed forward by this amount to allow for tearing or peeling of a label When the next print job begins the paper will be reverse fed this same amount before printing begins When the Tear to Mark Distance is a negative value this is typically set to the inverse of that value 21 Printer Configuration Interface Menu INTERFACE MENU Current Host I O After entering Setup as described earlier in Setup Basics press the P gt Advance Button until INTERFACE MENU is displayed on the top line The bottom line displays the currently selected host interface The Interface Menu provides access to the features that may be configured for the currently selected interface Note that the Serial interface is standard in all MtP300 Series printers If another optional interface such as IrDA Bluetooth or Wi Fi is installed you may select between the Serial interface and the optional interface by pressing the Arrow Button Once the desired interface is displayed you may do one of the following press the Enter Button to review and or change the features related to the selected interface or press the gt Advance Button to advance to the OPTIONS MENU Pressing the Enter Button will advance through the following features for the selected Interface in the order listed be
20. 1B8F32 Possible Values Twelve digit hexadecimal string This feature displays the unique hardware value associated with the particular Bluetooth interface installed in the printer This value is set by the hardware manufacturer is guaranteed to be unique for each interface and may not be changed Wi Fi Interface INTERFACE MENU wi Fi Note that wi Fi must be displayed on the bottom line of the display in order to access the following features and for this interface to be active when Setup is exited Emulation Emulation Printek Possible Values Printek O Neil ZPL II Mt3 CPCL Hex Dump This feature sets the family of printer commands that may be used by a host application program to control the various capabilities of the printer The printer will only respond to commands valid for the currently selected emulation For more information please refer to the MtP Series amp FieldPro Programmer s Manual Note After pressing the Enter Button to move from Emulation to WLAN Type the printer will pause and display Waiting for Wi Fi while reading the current configuration from the Bluetooth interface module WLAN Type WLAN Type Infrastructure Possible Values Infrastructure Peer to Peer This feature specifies the type of wireless network the printer will be attached to An Infrastructure network consists of nodes that connect to each other and or a wired network throu
21. 3 4 9 9 4 0 ABCDEFGHIJKLNNO S PDA SEU WEN Z L 6 abcdefghijktiono 7Iparstuuuxuz l1 T 8l amp ge i i 1 9 E s gd e B x fF All n a a ni b lb k ia BIS sGG TAA ini D b A Z ED Cle vx 6 r inex itsc Dic v pf l la o in Ela BG a p pp A b t Fipt oe20f r nf v a a a ID Courier Font PC Line Drawing Extended Character Set 0123456789ABCDEF mo O gt 48 Print amp Font Samples Sans Serif Font 0123456789ABCDEF 310123456789 40 ABCDEFGH JKLMNO 5PQRSTUVWX Y ZI mno k s tu vw xy z j a bc def ghi 7 p q D Ccuzu r h Tt V 1 ClIAAAAAAAACEEEE UYPB 49 Printing Specifications Specifications Printer Specifications Printing Method Printing Resolution Printing Width Direct Thermal Up To 3 3 Inches Per Second 203 dots per inch 8 dots per mm 576 Printing Elements for up to 2 84 7 21 cm Fonts Characters Bar codes Fonts International Characters A wide range of font types and sizes from 6 cpi to 34 cpi plus scaling depending on emulation chosen Arab T Arab S Arab E Asian fonts and an expanding catalog available for download Bar Codes Code 39 Code 128 UCC EAN 128 UPC EAN JAN Interleaved 2 of 5 CODABAR EAN08 amp 13 PDF 417 UPC D
22. 7 Any device connected to a network A method used for detecting errors within a single character transmitted or received via an interface A network consisting of only stations no access point or central server Same as Ad Hoc Initialization of various operating parameters of the printer to the value or state assumed when the printer is powered on An EIA standard for serial data transmission Any node on a network that provides services to another node client Service Set IDentifier An identifier attached to packets on a Wi Fi network that identify the particular network the packets are intended for Transmission Control Protocol A specification that controls the connection between systems on a network The vertical position where the first line is printed on the paper Also the position the paper is advanced to when a form feed FF character is received from the host or the Form Feed button is pressed on the printer s control panel Wide Area Network Refers to connections that allow one LAN to communicate with another LAN s Wired Equivalent Privacy A security protocol for wireless LANs designed to provide data security similar to a wired LAN Refers to any of the IEEE 802 11 standards Wireless Local Area Network A LAN made up of wireless nodes
23. 8 4636 to obtain a Return Authorization Number Units returned without a Return Authorization will not be accepted 44 Advanced Setup Features An additional security menu is available for system administrators who prefer to lock out operator changes to the various menus This method of security can be set independently for the Format Menu the Interface Menu or the Options Menu When set to Edit Allowed the user is allowed to make changes to any item in the menu specified When set to View the operator can review the settings but cannot edit or change the values When set to Initialize the printer will reset all values in that menu and any associated submenus to the factory default values and security will be reset to Edit Allowed To be able to access the Security Menu you must press and hold the Increment Button rather than use the normal hold the Enter Button during power on method Once Setup is entered press the gt Advance Button to cycle through the menus until Security Menu is displayed You may then press the Enter Button to advance through the items as listed below SECURITY MENU Format Menu Format Menu Edit Allowed Possible Values Edit Allowed view Only Initialize This feature selects whether the items in the Format Menu can be edited or only viewed by the operator Initialize will reset all the features for all formats to factory default values Interface
24. F Off On ETX ACK Off On RTS CTS Off On IrDA Emulation Printek O Neil ZPL II Mt3 CPCL Hex Dump Bluetooth Emulation Printek O Neil ZPL II Mt3 CPCL Hex Dump Pairing Mode Paired Unpaired Role Policy Defer Master Discoverability On Off Pin 0 Up to 16 Numeric Chars Security Off On Local Name MtP300 Serial Address Displayed Only Wi Fi Max Format 1 5 Emulation Printek O Neil ZPL II Mt3 CPCL Hex Dump WLAN Type Infrastructure Peer to Peer WLAN Channel 1 14 WLAN SSID any WLAN WEP Bits 0 64 128 WEP Key 1 4 10 or 26 Char Hex String 000 0 WLAN Auth Auto Open Shared IP Address Assign DHCP Static IP Address 0 0 0 0 Auto Power Down Off 1 15 Minutes User Language English French German Truncate Lines No Yes Print Promo No Yes IP Subnet Mask 0 0 0 0 IP Gateway 0 0 0 0 Tunnel Port 08023 17 Printer Configuration Format Menu FORMAT MENU Current Format The MtP300 supports five Formats or sets of printing parameters that may be selected either through the control panel or by host application programs These Formats include printing related features such as Form Length Font Character Pitch Margins etc Each Format also includes the ability to name the Format with a name such as Receipt Routing Label or Shipping Label
25. O PRINTEKMOBILE MtP300 Series Operator s Manual Printek Inc 1517 Townline Road Benton Harbor MI 49022 269 925 3200 www printek com FCC Part 15 Class B This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try too correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the deal
26. Outside Diameter 3 12 Maximum Width carrier 53 Specifications Black Mark Position The vertical position of a Black Mark is dependent on the application program that will be used to search for and print relative to the mark The following diagram shows the optimum position when seeking the Black Mark at the beginning of a print Job and will require little if any reverse paper motion The Black Mark must be printed on the front side of the paper for the MtP300 It may optionally be printed on the back side of the paper for use with the MtP300 LP models 0 7092 Tear edge 0 15 Black Mark should span width of paper for best results Front thermal printed side of form Figure 13 Black Mark Position Gap Sensing Specifications Gap Sensing is only available for MtP300 LP models The minimum gap between labels is 0 125 3 2mm 54 Supplies Specifications Supplies and Accessories Battery Receipt Paper Labels Accessories 7 4V 2200 mAH Li Ion Available separately or in 5 or 20 packs 3 12 Width Available in cases of 36 2x 1 25 3 x 1 75 or 2 9375 x 4 9275 Available in cases of 36 Other sizes available on request Power Supplies Battery Charger Carrying Options Cables 100 240VAC 50 60Hz Wall Adapter 12 24VDC Vehicle Adapter Four Bay Fast Charger Shoulder Strap Serial RJ to DB 9F Serial RJ to Pigtail 55 802 11 access poin
27. bstruction in paper path or paper improperly installed Verify paper from approved source Try new roll of paper Check paper path and reinstall paper Poor quality paper Poor quality paper Verify paper from approved source Verify paper from approved source Heavy or thick forms or labels Specialty paper with slick finish Low Battery Lower the Max Paper Speed as described on page 20 Check and recharge battery Improper Serial interface configuration Low Battery Verify printer and host settings match Check and recharge battery Paper not loaded correctly Check paper path and reinstall paper Improper interface configuration Interface not configured correctly Verify printer and host settings match Use test print to verify printer setting and to verify printer is functioning properly With printer on press and hold the Enter Button to print out current configuration Make sure the interface is selected and Make sure printer and host set ups match 43 Maintenance and Troubleshooting Obtaining Service If service is required for your printer please contact the company where you purchased your printer If they are unable to assist you contact Printek Customer Service at 800 368 4636 to obtain the name of the nearest Printek Authorized Service Center If you wish to return your printer to Printek for service please contact Printek Customer Service at 800 36
28. e Advance Button feature for the currently selected Format Default 1 2608 32mm Also used to clear Check Paper error conditions Increment Button Used in printer configuration menus to change the value of the currently selected feature May also be used to access a stored command file see the MtP Series amp FieldPro Programmer s Manual for more information Daily Operation Enter Button Used in printer configuration menus to advance to the next setup feature May also be used to print the settings and connection information for the currently selected interface O Power Indicator ON indicates that the power is on and that the printer is in normal power mode SLOW FLASH indicates that the printer is in Setup mode and not accepting data SHORT FLASH indicates that the printer has entered the power saving standby mode and will wake upon receipt of data or when the Power Button or Paper Feed Button is pressed 4 Wireless Indicator Indicates that an optional Bluetooth or Wi Fi interface is installed enabled and is currently connected or receiving data MCR Indicator Indicates that the optional Magnetic Card Reader has been enabled and is ready for the user to swipe a card A Error Indicator Indicates that an error has occurred as described on the LCD Display Battery Indicator ON indicates that the battery is currently being charged FLASHING indicates that the battery ca
29. e Button To change the character at the current position press the Increment Button The characters that may be selected are 0123456789 and SPACE Setting a character to SPACE will terminate the value being set Security Security off Possible Values Off On Setting Security to On forces the printer and the remote device to use pairing Setting Security On requires that Pairing is set to Paired and that a PIN has been entered that matches the PIN in the remote device Local Name Local Name MtP300 AAANNNNN Possible Values MtP300 aaannnnn Up to 16 characters of 0 through 9 A through Z a through z SPACE This feature sets the name that will be displayed by most host systems when discovering the printer When shipped from the factory the default value for the Bluetooth Local Name is MtP300 aaannnnn where aaannnnn is the printer s serial number This name may be changed to any combination of letters numbers dashes underscores and SPACEs The name may be up to 16 characters in length To advance through the character positions of the name press the gt Advance Button To change the character at the current position press the Increment Button The order of characters that may be selected is 0123456789 ABCDEFGHIJKLMNOPQRSTUVW XYZ abcdefghijklmnopqrstuvwxyz _ SPACE 26 Printer Configuration Address Address 008037
30. electing IrDA In most PDA s for instance this will be COM3 LCD Display 4 MtP300 PRINTEK US O e Wireless Indicator ols EA IN 2e Window Figure 11 Wireless Indicator amp IrDA Window s Bluetooth Interface In addition to the standard Serial interface your MtP300 may be equipped with an optional Bluetooth interface Bluetooth interfaces are built into some PDA s and may be added to most others Bluetooth interfaces may also be added to notebook or desktop computers To communicate using the Bluetooth amp interface Bluetooth must be selected in the Interface Menu as described on page 25 The Bluetooth interface uses wireless radio frequency signals to communicate which eliminates the line of sight requirement imposed by the IrDA interface The MtP300 Bluetooth interface acts as a serial port adapter operating as a server Being a serial port adapter means that the printer may appear as a Serial Device when discovered rather than as a Printer Operating as a server other devices such as a PDA or other host computer may initiate the connection to the printer When discovered the default name that will appear will be MtP300 aaannnnn where aaannnnn is the printer s serial number To obtain the printer s Bluetooth name you may use the printer s Setup menus or you 34 Interfacing to a Host Computer may have the printer print it out To print al
31. er oder explosionsgef hrlichen Stoffen Betreiben Sie den Drucker nicht in der N he von Fl ssigkeiten und lassen Sie keine Fl ssigkeiten in den Drucker gelangen Hi TABLE OF CONTENTS Introduction a ias 1 Getting Started eC 3 Battery Installation and Charging seen 3 Installing Media 5 5 t meretur ee tegi ronde inne gite 4 Turning the Printer On and Off siennes 5 Performing A Printer Self Teste cete ee a e ER e e eer ere 5 Host Interface Set Up anie e RR cae es PR OUR ERE Ae he RE E Baia OPER 6 Belt Loop System Ju canens p P RETE TUARUM HEU ERROR E ENS USER ei 7 Daily Operation oes ee eve secet NN 9 Introduction so ah et a una ae doe ere ted Re teta teet ee uite RED 9 Control Panel as asua OTRO eb hae a eects Sa RSS aaa u S eu aS And 9 Removing Printed Output nee eue e s aa Sa WAG e ERI ae RNR eee 10 Battery Charging uc RO ae a mein a Sia weet 11 Using the Magnetic Card Reader cc a nn anne AAR aan antes 12 Fault Messages u nn nn RAS AN wa ann nha RG ad 13 Printer Configuration P canos 15 Introduction To Setup s scent eee te ide Te ei Hee ire i e vidi 15 Setup Basics o ccrte S d e Rin eee t etit ae dor rece Mete d rd e Eee ee cu tee ie a 15 Entering Setups x ae RT a e RN as LT a ei RI Ea dites 16 selecting MUS aes OTi i a ee petite au eei eee la te C i e HA 16 Exiting Setup ar RR o ee eae e
32. er or an experienced radio TV technician for help This equipment complies with Canadian and FCC radiation exposure limits set forth for an uncontrolled environment This equipment is in direct contact with the body of the user under normal operating conditions This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Part 15 21 Caution Changes or modifications not expressly approved by Printek Inc could void the user s authority to operate the equipment Bluetooth Equipped Models This equipment contains either an OEM Serial Port Adapter from connectBlue with FCC ID PVH070101 ora Printek Inc Bluetooth module with FCC ID 0113900444 Wi Fi Equipped Models This equipment contains an OEM Wireless LAN Node Module from DPAC Technologies with FCC ID RTTABDB SEDP This device has shown compliance with the conducted emissions limits in 15 107 15 207 or 18 307 adopted under FCC 02 157 ET Docket 98 80 Battery Disposal Only dispose of used batteries according to your local regulations If you do not know your local regulations the Rechargeable Battery Recycling Corporation RBRC is a non profit organization created to promote recycling of rechargeable batteries For more information visit www rbrc org Acknowledgments Printek is a registered trademark of Printek Inc Bluetooth is registered trademark of Bluetooth SIG Inc O Neil is a trademark of O Neil Product Develo
33. er turns itself off repeat this test with a known good battery Once this test has completed successfully allow the battery to fully charge At the end of this time the Battery Indicator will turn off Note If the printer is turned on the battery status shown in the bottom right corner of the LCD display will always show a full battery whenever the printer is connected to the power supply If the printer and battery do not appear to successfully pass these tests refer to the Troubleshooting section for possible causes and solutions Note This test only verifies that the power adapter the internal charging circuit and the battery are functioning properly This test does not provide a valid indication of the relative capacity of the battery or how long it may hold a charge 41 Maintenance and Troubleshooting Troubleshooting When encountering problems the cause may be the printer or may sometimes be due to other problems with your system Please review the following tables to solve common problems you may encounter with your printer You may also visit www printek com for additional FAQ s that may assist you If you are still unable to solve your problem please contact the company where you purchased your printer since they are most familiar with your systems If they are unable to help you you may contact Printek Technical Support at 800 368 4636 Error Messages Whenever the printer detects an error condition
34. erface Optional factory installed interfaces are also available for IrDA Infrared Bluetooth and Wi Fi When the printer is equipped with one of the optional interfaces the interface that is selected in the Interface Menu as described on page 22 is the one that will be active and the other interface will be ignored Note To print out configuration information for the currently selected interface you may press and hold the Enter Button until Printing Setup is displayed Note To switch back and forth between the RS 232C Serial interface and an optional interface if installed you may continue to the Enter Button until Interface Now interface is displayed After the Enter Button is released the alternate interface will be selected and the setup information for the newly selected interface will be printed This is merely a shortcut method and accomplishes the same result as using the Interface Configuration Menu RS 232C Serial Interface To communicate using the Serial interface Serial must be selected in the Interface Menu as described on page 22 If there is no optional interface installed Serial will be the only interface available When using the Serial interface the baud rate data bits parity stop bit s and handshaking method XON XOFF ETX ACK RTS CTS must be set to match the settings on the host computer If these settings do not match errors and or lost data may occur The serial co
35. ermal Head Cleaning Pen clean the Print Element Area on the Print Head Caution Do not use sharp objects to clean the print head This may damage the printer and require service Such damage is not covered under warranty e Clean the Paper Black Mark Sensor in the lower part of the print head e Clean the Tear Bar e Ifa Magnetic Card Reader is installed pass an MCR Cleaning Card through the MCR slot to clean the head e Clean the Platen Roller Turn the platen roller with your finger to clean the entire surface e If your printer is an MtP300 LP model clean the Back Black Mark Gap Sensor Near the Platen Roller You may also experience a build up of paper dust in the printer This may be removed using a can of compressed air or by vacuuming To clean the exterior of the printer turn the printer off and use a soft cloth moistened with a mild detergent 39 Maintenance and Troubleshooting Battery Care Charging the Battery The printer s battery is charged in the printer using an optional power supply Power supplies are available for 100 240V AC 50 60Hz and for 12 24VDC vehicle applications Follow the steps listed below to charge the battery An optional external two bay charger is also available e Plug the power supply into a power source appropriate for the adapter being used e Plug the power supply into the power connector on the side of the printer The printer s battery charging circuitry will analyze the condition o
36. es to be printed at the bottom of the standard printout Host Interface Set Up Prior to using your printer with a computer application check the interface settings to be sure they match those required by your host system Each printer is equipped with a Serial RS 232C interface which is selected by default Additionally the printer may also be equipped with either an IrDA interface Bluetooth interface or Wi Fi interface The model description on the serial number label will indicate if one of the optional interfaces is installed The factory defaults for the basic settings for each interface are listed below Interface Factory Default Interface Settings Serial RS 232C Printek Emulation 57 600 Baud 8 Data Bits 1 Stop Bit No Parity No Handshake IrDA Printek Emulation No other set up required Bluetooth Printek Emulation Pairing Mode Paired Security Disabled PIN 0 Bluetooth Name MtP300 SerialNumber Wi Fi Connect to any SSID Infrastructure WEP None DHCP enabled TCP tunnel port 8023 Channel 1 DHCP Name MtP300 SerialNumber If the above settings do not sufficiently match your host system the following instructions describe how to access the Interface Set Up Menu 1 Make sure the printer is powered off If the printer is on press and hold the O Power Button until Printer Off is displayed to turn the printer off 2 Press and hold the Enter Button 3 Continue to hold the Enter Button and
37. f the battery and begin charging it if necessary e If the battery is not fully charged charging will begin and the Battery Indicator will illuminate e When the battery is fully charged the 4 Battery Indicator will turn off Charging may take up to 2 hours depending on the condition of the battery e The printer may be used while the battery is charging but this will extend the time required to fully charge the battery e The power supply may remain connected to the printer to keep the battery fully charged and will not cause damage to the printer or battery The printer s battery status is displayed in the lower right corner of the front panel LCD Display The status is displayed as a battery shape which indicates the relative capacity that remains as indicated below Fully Charged M amp Q 2 Discharged Additional Battery and Safety Information e All MtP300 Series printers us a 7 4 volt 2200mAH Lithium Ion battery e The recommended ambient temperature for charging is 68 77 Fahrenheit 20 25 Centigrade e Take the battery out of the printer when storing the printer for long periods of time The battery storage temperature is 40 104 Fahrenheit 4 40 Centigrade Do not store a fully charged battery at temperatures above this range for long periods of time or the battery may permanently lose charge capacity e Do not disassemble short circuit heat above 80 C or incinerate the battery The battery may explode e
38. g down beside your hip To release the printer press in on the two latches on the sides of the connector and pull the printer and knob up and clear of the slot Note Do not force or pull the printer from the connector without pressing in on the two latches Daily Operation Introduction For normal daily use most users will only need to turn the printer on and off load paper and recharge the battery at the end of the day The following sections describe these simple activities and provide additional information regarding the use of the MtP300 Control Panel The MtP300 Series printers are designed for simple operation with an easy to use control panel As shown in Figure 5 the control panel consists of an LCD Display five indicators and four pushbuttons Y LCD Display PRINTEK MtP300 Power Indicator e fo A lt Eiro indicator Power Button A j Battery Indicator Wireless Indicator Ue O IN MCR Indicator Per i Z E Paper Feed Button Increment Button IrDA Window Enter Button Advance Button Figure 5 Control Panel In normal daily use most users will only use the O Power Button Indicator and perhaps the Paper Feed Button and observe any messages that may appear on the LCD Display The purpose and functionality of all of the buttons and indicators are listed below O Power Button Used to turn the printer on or off Paper Feed Advances paper the distance set by the FFeed Distanc
39. gh an Access Point A Peer to Peer or Ad Hoc network consists of nodes that connect directly to each other without the control of an access point 27 Printer Configuration WLAN Channel WLAN Channel 1 Possible Values 1 14 Note that this feature is only available if the WLAN Type is set to Peer to Peer This feature sets the radio channel to be used when communicating in a Peer to Peer network When in an Infrastructure network the radio channel is automatically assigned by the interface and Access Point WLAN SSID WLAN SSID any Possible Values any Up to 16 characters of 0 through 9 A through Z a through z This feature specifies the name of the network the printer will connect to This allows communications to be controlled or routed to the appropriate nodes when multiple wireless networks are present When set to any the printer may connect to any available network s To advance through the character positions press the Advance Button To change the character at the current position press the Increment Button The order of characters that may be selected is 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz WLAN WEP Bits WLAN WEP Bits 0 Possible Values 0 64 128 This feature specifies the level of Wired Equivalent Security to use If set to 0 security is turned off If set to a 64 or
40. he IP address for the printer Note that this feature has no effect if IP Address Method is not set to Static IP Subnet Mask IP Subnet Mask 0 0 0 0 Possible Values 0 0 0 0 User specified This feature specifies the range of addresses or the size of the network that the printer s IP address belongs to Note that this feature has no effect if IP Address Method is not set to Static IP Gateway IP Gateway 0 0 0 0 Possible Values 0 0 0 0 User specified This feature specifies the network node where data destined for a node outside of the LAN should be directed Note that this feature has no effect if IP Address Method is not set to Static 29 Printer Configuration Tunnel Port Number Tunne Port 08023 Possible Values 00000 08023 65384 This feature specifies the TCP IP port to be used for data that is to be printed To advance through the character positions press the Advance Button To change the character at the current position press the Increment Button 30 Printer Configuration Options Menu OPTIONS MENU The OPTIONS MENU contains features that affect how the printer operates regardless of how features in other menus have been set After entering Setup as described earlier in Setup Basics press the gt Advance Button until OPTIONS MENU is displayed on the top line You may now do one of the following press the
41. ing up the printer They are rarely used in normal everyday operation The values that are set are used as the defaults whenever the printer is turned on or reset by the host system Application programs often send commands that may override any of these values Asan alternative to using the Setup Menus described below you may also use the MtP Setup remote configuration utility This utility runs on a Windows Desktop system and connects to the printer s serial port Setup Basics LCD Display ETS r4 M PRINTEK tP300 Power Indicator gt e fa O A D Power Button amp QE e E Figure 9 MtP300 Control Panel Advance Button Increment Button Enter Button When in Setup the top line of the LCD Display shows the name of the menu or the name of a feature within the menu The bottom line of the display shows the current value that 1s set to be used for the item displayed on the top line The Setup menus operate as a What You See Is What You Get system This means that whenever you view or change any of the menu choices available the value showing when you proceed to the next item or exit Setup is the value the printer will use after you exit Setup Note that when exiting Setup you may elect to discard any changes 15 Printer Configuration Entering Setup To enter Setup press and hold the Enter Button while turning on the printer with the O Powe
42. ion and Charging Note You must charge the battery for at least 27 hours prior to the first use The battery for your MtP300 printer is shipped in an uncharged state The battery must be charged using the following instructions prior to using the printer for the first time Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles Please refer to Figure and insert the battery by sliding it into the battery compartment until the release lever on the battery snaps into place u Release Lever Figure 1 Battery Installation and Power Connector Connect an optional power supply to the appropriate input source and then connect the output of the power supply to the printer s Power Connector The lA Battery Indicator will turn on and remain on until the battery is fully charged This may take up to 2 hours Caution Use only Printek power supplies designed specifically for your MtP300 printer Using a different power supply may cause damage to the printer and will not be covered by the printer s warranty Printek power supplies are available for use with 100 240VAC 50 60Hz and for12 24VDC vehicle applications Getting Started Installing Media Each printer comes supplied with a roll of receipt paper For your convenience the printers feature a paper supply indicator as shown in Figure 2 The indicator changes from all
43. ive The RTS signal will be deasserted whenever the printer s input buffer becomes nearly empty or Setup Mode has been exited Likewise the printer will not send data to the host system if the host has asserted the CTS signal IrDA Interface INTERFACE MENU IrDA Note that IrDA must be displayed on the bottom line of the display in order to access the following features and for this interface to be active when Setup is exited Emulation Emulation Printek Possible Values Printek O Neil ZPL II Mt3 CPCL Hex Dump This feature sets the family of printer commands that may be used by a host application program to control the various capabilities of the printer The printer will only respond to commands valid for the currently selected emulation For more information please refer to the MtP Series amp FieldPro Programmer s Manual 24 Printer Configuration Bluetooth Interface INTERFACE MENU Bluetooth Note that Bluetooth must be displayed on the bottom line of the display in order to access the following features and for this interface to be active when Setup is exited Emulation Emulation Printek Possible Values Printek O Neil ZPL II Mt3 CPCL Hex Dump This feature sets the family of printer commands that may be used by a host application program to control the various capabilities of the printer The printer will only respond to commands valid for
44. l the configuration for the interface press and hold the Enter Button until Printing Setup is displayed Whenever a host device has established a connection to the printer the Wireless Indicator will be lit When the host closes the connection the indicator will turn off To conserve battery power application programs should disconnect from the printer whenever possible Wi Fi Interface In addition to the standard RS 232C Serial interface your MtP300 may be equipped with an optional Wi Fi interface Wi Fi interfaces are built into some PDA s and may be added to most others Wi Fi interfaces may also be added to notebook or desktop computers and as an access point to a wired network To communicate using the Wi Fi interface Wi Fi must be selected in the Interface Menu as described on page 27 The Wi Fi interface uses wireless radio frequency signals to communicate which eliminates the line of sight requirement imposed by the optional IrDA interface The MtP300 Wi Fi interface acts as a server and will accept connections from a host device such as a PDA notebook computer or a network server The MtP300 Wi Fi interface conforms to the IEEE 802 11b standard The factory default settings for this interface are WLAN Type Infrastructure WLAN SSID any WLAN WEP Bits 0 Off WLAN Auth Auto IP Address Assign DHCP The DHCP name will be MtP300 aaannnnn where aaannnnn is the printer s serial number
45. low Please refer to Interfacing To A Host Computer on page 33 for additional information Serial Interface INTERFACE MENU Serial Note that Serial must be displayed on the bottom line of the display in order to access the following features and for this interface to be active when Setup is exited Emulation Emulation Printek Possible Values Printek O Neil ZPL II Mt3 CPCL Hex Dump This feature sets the family of printer commands that may be used by a host application program to control the various capabilities of the printer The printer will only respond to commands valid for the currently selected emulation For more information please refer to the MtP Series amp FieldPro Programmer s Manual 22 Printer Configuration Baud Rate Baud Rate 57600 Possible Values 9600 19200 38400 57600 This feature sets the baud rate for the Serial interface The value must match the setting used on the host system Data Bits Data Bits 8 Possible Values 7 8 This feature sets the number of data bits in the serial character frame The value must match the setting used on the host system Stop Bits Stop Bits 1 Possible Values 1 2 This feature sets the number of stop bits included in the serial character frame The value must match the setting used on the host system Parity Parity None Possible Values None Even Odd
46. n Protocol A method used to centrally control the assignment of IP addresses on a network Dots per inch Generally used to refer to graphics density or resolution String of characters beginning with the escape ESC character which is used to control the configuration or operation of the printer The characters which are part of this string are not printed A group of characters of a given shape or style Base sixteen numbering system Digits are represented by the characters 0 through 9 and a through f Institute of Electrical and Electronic Engineers A Wi Fi network consisting of stations connecting to a wired network or other stations via an access point The connection between the printer and the host computer 57 Glossary IP LAN LCD LED line pitch Ipi margin MSB node parity Peer to Peer reset RS 232C server SSID TCP top of form WAN WEP Wi Fi WLAN 58 Internet Protocol A specification for packets or datagrams of data and an addressing method to allow the exchange of data with another system Must be combined with another protocol such as TCP to create a complete connection with the other system Local Area Network Liquid crystal display Light emitting diode The vertical spacing of rows of characters Measured in Ipi Lines per inch An area along any edge of a form where data may not be printed Most significant bit In a character this refers to bit seven of 0 to
47. n service if needed The information in this manual is arranged in the following sections Getting Started contains the minimum steps required to get the printer set up and able to communicate with your host system Daily Operation describes the activities that are likely to be encountered under normal operation by most users Printer Configuration contains detailed information on all the features available in the Setup menus Interfacing To A Host Computer provides basic information related to connecting the printer to a computer via the standard RS 232C Serial port or one of the optional IrDA Bluetooth or Wi Fi interfaces Power Considerations provides information regarding operation on the internal battery or from an external supply Maintenance and Troubleshooting contains information on how to care for your printer to keep it working at peak performance This section also includes a list of printer error messages and suggestions on how to solve problems Advanced Setup Features contains additional information for systems administrators Print amp Font Samples offers examples of printed output and character mapping for the standard fonts Specifications provides detailed information regarding performance media specifications and options available for your MtP300 Series printer Glossary of Terms is a reference for terminology used within this manual and in the computer and printer industry Getting Started Battery Installat
48. nnector is an RJ type connector located on the side of the printer The pin assignments are shown below RJ DATA CONNECTOR SHOWING PIN LOCATIONS FRONT VIEW Pin Signal Description 1 COM Logic Common 2 TXD Transmit Data From Printer 3 RXD Receive Data From Host 4 CTS Clear To Send From Printer 5 6 COM Logic Common RTS Request To Send From Host Figure 10 Serial Interface 33 Interfacing to a Host Computer IrDA Interface In addition to the standard Serial interface your MtP300 may be equipped with an optional IrDA interface IrDA interfaces are commonly found on many PDA s and notebook computers To communicate using the IrDA interface IrDA must be selected in the Interface Menu as described on page 24 The IrDA interface uses infrared light to provide a cable free short range interface Since the communications medium is light it is line of sight and requires that the interfaces on the printer and the host device be aligned with or pointed at each other The printer s transmitter and receiver are located behind an IrDA Window as indicated in Figure 11 Whenever a host computer has established a connection with the printer the Wireless Indicator will illuminate Note The printer s IrDA implementation makes use of IICOMM rather than IrLPT As a result some host systems will require that the printer connection be established using a COM port rather than s
49. nsor to be adjusted to allow for variations in media materials and Black Mark printing methods The following list will help determine if and how the Mark Sensitivity should be adjusted e Ifthe printer is not detecting black marks reliably set the Mark Sensitivity to a lower value e Ifthe printer is detecting false Check Paper errors set the Mark Sensitivity to a higher value e Ifthe printer is detecting black marks where none exist set the Mark Sensitivity to a higher value Gap Sensitivity Gap Sensitivity 0 Possible Values 10 0 10 This feature is used to adjust the sensing of gaps between labels when using precut labels that are provided on a removable backing The following method should be used to adjust the gap sensor e Ifthe printer is not detecting gaps between labels reliably set the Gap Sensitivity to a higher value e Ifthe printer is detecting gaps where none exist set the Gap Sensitivity to a lower value Note This feature is only available in MtP300 LP models Tear to Mark Distance Tear to Mark Dst 0 0000 Possible Values 0 7092 0 0000 1 7927 This feature is used to set the distance from the tear position on the paper labels to the black mark If the tear position is above the black mark the value is negative If the tear position is below the black mark the value is positive Present Distance Present Distance 0 0000 Possible Values 0 0000
50. ondition of the battery To turn the printer off press and hold the O Power Button The printer will display Printer Off and then power down after the button is released Performing A Printer Self Test Two self test printouts are available the standard printout which prints the items listed below and an extended printout which also prints any graphic images or logos that are stored in the printer e The printer s firmware revision level and release date e The current Setup Menu values for the following menus e The currently selected Format s e The Options Menu settings e The type of optional interface if installed and which interface is currently selected e The presence of the optional Magnetic Card Reader if installed e The current battery voltage e Print head temperature Getting Started e A list of any graphic images or logos that have been stored e lt A sample bar code e Printer serial number e A print head test pattern To print the standard printout press and hold the Paper Feed button while turning on the printer with the O Power Button press and release the power button but continue to hold the paper feed button until the printer displays Printing Current Menu Values and then release the Paper Feed button If the printer has any graphic images logos stored Press Paper Feed To Print Logos will be displayed Pressing and releasing the 4 Paper Feed button will cause the imag
51. or Messages ss ka sas nase A ma aa RI tech as Sa Tes te 42 Other Problems ia 43 Obtaining Service x eot e eri ite ee eR eee Ito URS 44 Table of Contents Advanced Setup Feature nia osdecsunessassundsocueseuussdesensonsessesess 45 Print SUUNTO 47 e u S E 51 Printer Specifications 5 4o eon Re etc Ge ERR NEC UNE SPI UE PIU ES 51 Media Specifications 4e eee t det eor nit tatu idee ed ent tede e tte tn usi 53 Supplies and ACCeSSOTIGS ran e EE OC IRE e C E EP E I a ERU E exp tud 55 Glossary Of Oui 57 vi Introduction Thank you for purchasing a Printek MtP300 Series Mobile Thermal Printer The MtP300 Series offer a variety of configurations to suit any printing environment All models support media up to 3 12 inches wide and include black mark sensing capabilities on the printed side of the media The MtP300 LP also supports rear black mark sensing and label gap sensing All models are equipped with a Serial RS 232C port and will support one additional optional interface The interfaces available are IrDA Bluetooth and Wi Fi Each printer is shipped with a battery a belt loop system a Quick Start Guide and one roll of receipt paper This manual has been written for the end user and contains information needed for the set up and everyday use of the printer It also contains information regarding preventative maintenance and how to obtai
52. ownloads Downloadable fonts graphics and logos Connectivity Serial RS 232C Standard Wireless IrDA Bluetooth Wi Fi Custom RF Options Emulations Printek Printek Mt3 O Neil ZPL II CPCL Software Available Data Input Drivers for Windows 98 2000 XP Print Utilities for Pocket PC and Palm OS SDK s for Pocket PC and Palm OS MtP Setup Remote Configuration Utility for Windows 98 2000 XP Magnetic Card Reader Power Management 3 Track Simultaneous Read Option Battery Endurance Internal Charging Battery Free Operation 7 4 V 2200mAH rechargeable 2 cell Lithium Ion 500 pages or more than 2000 inches of print per charge 2 hours requires optional power supply Printer may be used with optional external power supply with or without battery 51 Specifications Physical Specifications Size Weight 6 5 x 5 3 x 3 1 inches 19 56 x 16 76 x 7 87 cm LxWxH 1 96 lbs 0 89 kg with battery Environmental Specifications Operating Temp Storage Temp Humidity Rating 10 to 122 F 12 to 50 C 4 to 140 F 20 to 60 C 10 to 90 RH non condensing IP54 per IEC 529 without optional environmental case Operator Controls and Indicators Display 2 line x 16 character LCD Indicators Power Wireless Connection Magnetic Card Reader Ready Battery Status Fault Controls Power Paper Feed and two Configuration Buttons Sensors Paper Paper Door Open Black
53. pacity is low and the battery needs to be recharged Removing Printed Output In most cases the host application program will issue a Form Feed that will eject the paper so that all the printed information is fed out of the printer and the receipt or label is ready to be torn off If all the printing 1s not yet out of the printer and the host has finished sending data to the printer the paper may be positioned for tearing by simply pressing the Paper Feed Button To tear the paper pull the paper against the tear bar at a slight angle as shown in Figure 6 and then continue to pull the paper in the direction shown to tear it off Figure 6 Tearing Off Printed Output 10 Daily Operation Battery Charging The MtP300 contains battery monitoring and charging circuitry so that the battery may be charged while still in the printer Charging the battery in the printer requires an optional power supply Printek offers power supplies for use with 100 240VAC 50 60Hz and 12 24VDC for vehicle applications Optional external battery chargers are also available so that you can have fully charged batteries standing by when needed The printer s battery status is displayed in the lower right corner of the front panel LCD Display The status is displayed as a battery shape which indicates the relative capacity that remains as indicated below Fully Charged a B B a n Discharged To charge the battery inside the MtP300 connect the power
54. pment Inc Zebra ZPL II and Comtec are registered trademarks of Zebra Technologies Palm OS is a trademark of PalmSource Inc PrintBoy is a registered trademark of Bachmann Software PrinterCE is a registered trademark of Fieldsoftware Products Wi Fi is a registered trademark of the Wi Fi Alliance Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners 2004 2005 By Printek Inc 1517 Townline Road Benton Harbor MI 49022 All rights reserved This manual is based on printer firmware version 2 9 Specifications are subject to change without notice Read all setup and operating instructions before proceeding with operation Do not operate in an enclosure unless properly ventilated Make sure no ventilation openings are blocked or obstructed which may result in the printer overheating Do not operate near a heat source Lesen Sie vor der Inbetriebnahme die Aufbau und Bedienungsanleitung Betreiben Sie den Drucker nicht in einem kleinen geschlossenen Raum es sei denn dieser wird ordnungsgem beliiftet Achten Sie darauf dass die Liiftungen nicht blockiert oder versperrt sind denn dies kann zum Uberhitzen des Druckers f hren Nehmen Sie den Drucker nicht in der N he einer W rmequelle in Betrieb No user serviceable parts inside Refer service or repairs to a qualified service professional Use of genuine Printek replacement parts 1s required to war
55. print adjacent to each other Left Margin Left Margin 0 0000 Possible Values 0 0000 1 0244 in increments of 0 0394 This feature sets the left margin in inches relative to the leftmost printing position The left margin must be less than the right margin Right Margin Right Margin 0 0000 Possible Values 0 0000 1 2608 in increments of 0 0394 This feature sets the right margin in inches relative to the rightmost printing position Text characters that would have printed to the right of the margin will either be wrapped around and printed on the next line or will be discarded based on the setting for Truncate Lines in the Options Menu Graphic data that would have printed to the right of the margin will be truncated Printer Configuration Print Contrast Print Contrast 0 Possible Values 75 0 125 in increments of 5 35 for LP Models The printer automatically adjusts the amount energy used in order to maintain constant print quality as the battery discharges during use The Print Contrast setting modifies the value that is determined to be needed by the printer and may be used to obtain improved print quality on different qualities of thermal print media Note By affecting the relative amount of battery energy that is used when printing the Print Contrast setting affects both print speed and battery life Setting a lower value will resul
56. r Button Continue to hold the Enter Button until Menus Active appears on the LCD Display After releasing the Enter Button Entering Setup Menus will be displayed momentarily before advancing to the FORMAT MENU While in Setup Mode the power indicator will blink slowly Selecting Menus Once Setup Mode has been successfully entered the FORMAT MENU is the first menu displayed Note that while in Setup Mode the Paper Feed Button now operates as an gt Advance Button To advance to the INTERFACE MENU or OPTIONS MENU or to Exit Setup press the Advance Button until the desired menu is displayed With a few exceptions which are described where appropriate pressing the f Advance Button will always advance you to the next menu Detailed explanations on how to navigate each of the menus and use their features follow Exiting Setup Setup may be exited by pressing the P gt Advance Button until Exit Setup is displayed on the top line of the LCD Display and Save Changes is displayed on the bottom line To save any changes you have made and exit Setup press the Enter Button If feature values were changed Exiting Menus Saving Changes will be displayed If no values where changed Exiting Menus No Changes will be displayed If you do not want to save the changes you have made press the Increment Button to display Discard Changes on the bottom line and then press the Enter Button
57. rant proper safe operation Any alteration or modification of this device voids the user warranty and may make the product unsafe to operate The print head and motors get hot during use Wait until they cool before touching them Make certain the printer is disconnected from AC power before removing any covers or performing any required cleaning or maintenance Connecting this printer to an ungrounded receptacle can result in electrical shock Never place the printer near inflammable or explosive substances Do not operate near liquid or spill liquid into the printer at any time Enth lt keine Teile die vom Bediener instandgesetzt werden k nnen Bitte wenden Sie sich bei Instandsetzung oder Reparatur an qualifiziertes Kundendienstpersonal Die Verwendung von echten Printek Ersatzteilen ist notwendig um ordnungsgem en sicheren Betrieb zu gewahrleisten Anderungen oder Modifikationen dieses Ger ts machen die Garantie ungiiltig und k nnen den sicheren Betrieb des Produkts gefahrden W hrend des Druckens werden Druckerkopf und Motoren hei Warten Sie bis sich die Teile abgek hlt haben bevor Sie sie ber hren Vergewissern Sie sich dass der Drucker nicht mehr an die Stromquelle angeschlossen ist bevor Sie Abdeckungen abnehmen oder das Ger t reinigen bzw warten Schlie en Sie diesen Drucker nicht an eine ungeerdete Steckdose an dies kann zum Elektroschock f hren Setzen Sie den Drucker niemals in die N he von feu
58. saving also varies with the amount of network traffic 35 Power Considerations MtP300 printers are designed to provide superior output using as little power as necessary This provides the longest possible battery life The printers may also be operated from an external power supply when used in a more permanent installation in a vehicle or office The following discussions indicate how the printer accomplishes this power conservation using features such as Standby and Auto Power Down For more information on battery charging please refer to Charging the Battery on page 40 Standby Operation When operating on battery power the printer automatically enters a Standby mode one minute after last receiving data printing a front panel button is pressed or a magnetic card reader swipe operation When in Standby the printer will flash the Power Indicator While in Standby the printer turns off as many power consuming components as possible However the printer remains fully capable of receiving data or responding to a control panel button The printer will automatically wake up when it begins to receive data from a host system or when any front panel Button is pressed Auto Power Down To conserve even more battery power the printer may also be configured to turn itself off after a specified number of minutes of inactivity When the printer powers down this is equivalent to turning the printer off using the O Power Button and
59. t Ad Hoc ASCII authentication bandwidth baud rate binary bit Bluetooth client control code character pitch cpi current line current print position default DHCP dpi escape sequence font hexadecimal IEEE Infrastructure Interface Glossary of Terms Wireless networking communication standards created by IEEE An interface between a wireless network and a wired network A Wi Fi network consisting of only stations no access point Same as Peer to Peer American Standard Code for Information Interchange The process a Wi Fi station uses to identify itself to another station The amount of data that be transferred in a given period of time The rate at which characters are transmitted over a serial interface This is also often referred to as bits per second Base two numbering system Digits are represented by the characters 0 and 1 A single binary digit A definition for short range radio frequency communications Any node on a network that requests services from another node server A single non printing character which is used to control the configuration or operation of the printer The horizontal spacing of characters Measured in cpi Characters per inch The line upon which the next character will be printed The column on the current line where the next character will be printed Value or configuration assumed when the printer is powered on or reset Dynamic Host Configuratio
60. t in faster printing and will extend normal battery life Setting a higher value may allow the use of poorer quality media and will result in slower printing and a shorter battery life Maximum Paper Speed Max Paper Speed 3 30 ips Possible Values 0 32 3 30 ips 2 30 for LP Models This feature may be used to reduce the maximum paper speed if necessary to allow the printer to use heavier papers labels narrow paper or labels or some coated papers that have a more slippery finish Form Feed Distance FFeed Distance 1 2608 Possible Values 1 0000 1 2608 2 5216 This feature sets the distance that paper is to be moved whenever the user presses the Paper Feed Button or a Form Feed character is received from a host system Mark Sensing Mark Sensing Front Possible Values Front Back Gap Back for LP Models Mark Sensing is used to identify form or label position marking and must be set to match the media being used The use of Black Mark or Gap sensing is associated with the design of the application program that is controlling the printer For more information on Black Mark or Gap sensing please refer to the MtP Series amp FieldPro Programmer s Manual Note This feature is only available in MtP300 LP models 20 Printer Configuration Mark Sensitivity Mark Sensitivity 0 Possible Values 10 0 10 This feature allows the Black Mark Paper se
61. tet au e 16 Setup Menu Summary ei a A aska ten Nee ee Qa aa eee ret 17 Format Menus PE 18 Interface Menu P P 22 Serial Interface 5 5 sone A en aa ee ieee eet 22 IDA Interface rene REIS io OU aaah An 24 Bl etooth Intetface io heise ect e A ar eal er ed cete ke e uqa 25 WiFi Interface 22222 a o BR Rt eee ie 27 Options Men e Sot e E Dt DER UR e BR N re 31 Interfacing To A Host Computer uessusssusssesssersonssonsnonsnnssnnssnnssnnssnnssnnssunsnnsnnnssunssusssnssnnsnonsnnnsnnnsnnsssnnssnsssnnssnnsanne 33 RS 232C Serial Interface eet ie e ee tede i n oT eie iv ee a ss 33 FDA Interface iet ena ehe detiene nt ee E e ent een 34 A Z ata ra 34 NE Intera a en ROE E tal Be Etc M Dea ial Mahe ME EE 35 Power Considerations L T A N a naqi ei aass e conos 37 Standby Operation sr tte ts a AE Rien Oen n NS RO duet tiem c hoe 37 AutoJPOWer DOWN ud llas e Ana au e aoi as eal aie So 37 Operation Without A Battery 37 Maintenance and Troubleshooting 39 GUS ami Mm 39 Battery Care X EE 40 Charging the Battery n eec EE EG e Ee ede ER de RU Rd e ERE ene 40 Additional Battery and Safety Information 40 Testing the Power Supply and Battery ses 41 Tr ubl sheotingn ha 42 Err
62. the currently selected emulation For more information please refer to the MtP Series amp FieldPro Programmer s Manual Note After pressing the Enter Button to move from Emulation to Pairing Mode the printer will pause and display Waiting for Bluetooth while reading the current configuration from the Bluetooth interface module Pairing Mode Pairing Mode Paired Possible Values Paired Unpaired This feature allows Bluetooth pairing to occur between the printer and the connecting device whenever Security Is required by either device Pairing requires that the PIN on the printer and the connecting exactly match each other Role Policy Role Policy Defer Possible Values Defer Master Note that this feature is only available in firmware version 2 8 or later This feature selects the role of the printer s interface in the Bluetooth network If the device attempting to communicate with the printer is having trouble discovering the printer setting the value to Master may correct the problem 25 Printer Configuration Discoverability Discoverability on Possible Values Off On This feature is used to set whether the printer may be discovered by other Bluetooth devices PIN PIN Possible Values 0 Up to 16 Numeric Characters Note that this feature is only available if Paring Mode is set to Paired To advance through the character positions press the Advanc
63. turn the printer on Continue holding the Enter Button until Menus Active is displayed 4 Press the Advance Button until Interface Menu is displayed If necessary you may toggle between the Serial interface and the optional interface if installed by pressing the Increment Button Note that the interface that is displayed is the interface that will be used when you exit set up mode 5 Press the Enter Button to advance to the first set up feature for the interface that was displayed in step 4 Only the features that pertain to the interface displayed selected in step 4 will be available Getting Started 6 You may continue to step through additional set up features by pressing the Enter Button 7 When you have finished setting the parameters to match you host system press the gt Advance Button until Exit Menus is displayed 8 Press the Enter Button to save the changes and exit the Setup Mode 9 Your printer is now configured and ready to communicate with your host system Belt Loop System The belt loop system consists of two parts a knob located on the bottom of the printer and a belt loop strap with a click on connector To use the belt loop system slide your belt through the strap of the belt loop and then insert the knob located on the bottom of the printer into the slot of the belt loop connector Pull down on the printer until you hear a click The printer is now secure and can safely han

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