Prestige Trouble Shooting Guide
Contents
1. MHA LL Josues OL Josues JOOPINO 6 1 1 8 1 1 181s0uueu 7 Kay Jeuiuua BIN Avg MH 9 9 HD N40jejnoJi Z Ajddng 9 N Ajddng Buruoou N Aiddng Buiuoou 4 Ke AOZL uMOJg ng 7 uaap SHUM Kay epo 10109 M Omro gt gt m iring EXCELLENCE 110 Boiler Factory Wi Prestige Fig 4 30 Internal Wiring Electrical NTC Sensor Resistance Curve Temperature F Temperature NTC kOhm 22 30 171 70 4 20 98 82 14 10 58 82 32 0 36 10 50 10 22 79 68 20 14 77 78 25 12 00 86 30 9 81 104 40 6 65 122 50 4 61 140 60 3 25 158 70 2 34 176 80 1 71 194 90 1 27 212 100 0 95 kOhm 200 180 160 140 120 100 80 60 40 20 4 TrangleTube 40 20 0 20 40 60 80 100 120 Temperature 9C V2 32 Q V2 18 Q 5 16 3 16 Tip Fig 5 Gas Valve Solenoid Coil Resistance Prestige Solo 60 110 175 250 and Excellence 110 31 Ensure tip is aligned on the centerline of the rod Fig 6 Igniter Spark Gap Adjustment 4 TriangleTube Replacement Parts Part Part Part Description PRESTIGE PRESTIGE PRESTIGE Solo 62. 4 TriangleTube Torques Specifications The following lists the torques specifications for various screws EEn Se n 43 Additional quality water heating equipment available from Triangle Tube Brazed Plate Heat Exchangers For domestic water snow melting radiant floor refrigeration Plates made of stainless steel with a 99 9 copper and brazed ensuring a high resistance to corrosion Self cleaning and self descaling Computerized sizing available from Triangle Tube Available in capacities from 25 000 BTU hr to 5 000 000 BTU hr Exclusive tank in tank design Stainless steel construction Available in 8 sizes Limited LIFETIME residential warranty 15 year limited commercial warranty Self cleaning self descaling design Maxi flo Pool and Spa Heat Exchangers Constructed of high quality corrosion resistant stainless steel AISI 316 Specially designed built in flow restrictor to assure maximum heat exchange Compact and light weight Also available in titanium for salt water clorinated pools Freeway Center 1 Triangle Lane Member of Blackwood NJ 08012 48 150 9001 TriangleTube Tel 856 228 8881 Fax 856 228 C 3584
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4. external limit control connected at the 24V terminal strip between terminals 13 and 14 is open breaking the circuit Determine reason for the limit to be open and correct condition If no external limit is used then check and verify connection of the factory applied jumper across terminals 13 and 14 If the external limit is closed then check the boiler internal wiring connections and repair or replace if necessary Remove the exter nal limit and apply a temporary jumper across terminals 13 and 14 and verify operation E 13 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 14 Low Voltage Internal Short This error may be due to a short or voltage feedback in the 24V circuit pr voltage Backless Check the wiring of the outdoor sensor Ensure the wiring is not located near high voltage wiring Relocate the wiring or use shielded cable Check for backfeed of voltage to terminals 7 and 8 terminals 11 and 12 and terminals 17 and 18 in the boiler enclosure 20 Hard Lockout Error Code Code E 14 E 15 E 16 E 17 E 18 4 TriangleTube Error Condition Correcting Error Condition Low Voltage Internal Short Remove all field wiring from the boiler s and reset the boiler con or Voltage Backfeed trol module continued Initiate a call for heat extern
5. 5 The control module is supplied from the factory with 2 spare fuses a 5 amp fast acting fuse and a 4 amp slow acting fuse attached to the control module cover 6 Whenreplacing the fuses ensure the amp rating and type of the fuse matches the replacement fuse Reference Fig 1 page 4 for amperage and location of the fuses WARNING Do not bypass any fuse with a jumper Do not replace any fuse with a fuse that is not specified Failure to comply could result in severe personal injury death or substantial property damage 7 Re install the control module cover electrical connectors and the front jacket panel when completed 4 TrangleTube Servicing Tips and Instructions 8 Reconnect the external power supply to the boiler and perform the verification of operation steps as outline in the Prestige Installation Manual WARNING After completing any servicing of the boiler verify proper operation of the boiler Steps to verify proper oper ation are outlined in the Start Up Procedures in the PRESTIGE Boiler Installation and Maintenance Manual Failure to comply could result in severe personal injury death or substantial property damage Control Module 120V High Voltage Electrical Quick Connect Y 2 4 F1 Fuse Rating 5 AMP 250V Fast Acting i Sud Voltage Fuse Rating 4 AMP 250V Slow Acting for 24V Low V
6. 930N Joub Klug 66 9105 5 HED mn 7 M ya dias AOZL v SX vX G EX 9 X cox e EX v eX S ZX 9 2X L X 8 2X 6 OL EX 2 1 2 1 vadon VH Joyub LX jeuBig 4 6L sindu 01 8L sinduj jeuueix3 AOL O ZL josey 9L josey Gp yesoy jenuey vL yosoy Jenuey EL 1e1souueau JO MHA ZL je1souueu JO 105095 MHA Josueg JOOPINO OL Josueg JOOPINO 6 1 1 8 1 1 7 Key jeurune 9 N MHG 40 e NID MHA HO N 5 jddng Buruoou 5 Ajddng Buiuoou 71 iddns 1 Aay eulwua AOZL CO Aedsiq umolg usa SUM Kay 10109 AIM c oOmro m iring SOLO Boiler Factory Wi Prestige Fig 3 29 4 TriangleTube Internal Wiring Electrical aum UIN
7. open or disconnected Burner OFF until corrected Flue temperature senor is open Burner OFF until corrected Flue temperature greater than 240 F but less than 250 F Burner off for 150 seconds Wait for the blower to start Power frequency deviation Flame current signal lost Er E ee Er Lh ru fees ew Peet e Oy Er e Factory supplied LWCO device or external limit terminals 15 amp 16 is OPEN while burner is fired 4 TriangleTube Control Module Display General Parameter Mode PARA To access PARAMETER mode when the system is in STANDBY mode press the MODE button once Key Display PARA Pressing MODE once MODE To scroll through the list of parameters simply press the STEP button The First digit is the parameter number fol lowed by the parameter value To modify a parameter value use the or keys Then press STORE to save the value you just changed The display flashes once to confirm the data has been saved To activate the parameters you changed press RESET However if you do not press a key the system returns to STANDBY mode after 20 minutes and automatically stores the changes 4 TriangleTube Key Display Description of parameters Hh Domestic Hot Water Setting See Note 1 ge 4 H DHW Application Selection See Note 2 A CH Application Selection See N
8. ports are free of obstructions If the above items have been completed and verified Triangle Tube Technical Support for additional assistance 18 4 TriangleTube Hard Lockout Error Code Code Error Condition Correcting Error Condition E 02 Ignition Error continued LP applications the incoming gas regulator should be installed as follows Size the regulator for the appropriate flow The regulator diaphram should be installed horizontally The piping before and after the regulator should be straight rigid pipe for a minimum of 10 pipe diameters 5 best practice to avoid flexible pipe between boiler and the out let of the regulator If regulator is installed and vented inside if local codes allow vent limiter should be used If regulator is installed or vented outside a vent limiter should not be used and inverted trap piping arrangement should be used to vent the diaphram Flame is established during the ignition sequence but not maintained This problem may be due to low flame signal detection by the control module Inspect the flame pattern on the burner head during high and low fire inputs Inspect and clean the burner head if necessary Replace the burner head if damaged Reference page 5 regard ing high and low fire input procedures Check the input rate of the boiler at the gas meter during high fire input If the gas meter measured rate is not at or below 15 of
9. the boiler rating replace the gas valve Note The length of venting and combustion air piping will affect the measure boiler rating Check the ground lead for a secure connection from the control module ground to the burner mounting plate Use a ground con tinuity check to verify a good ground Remove the ignition electrode to inspect for damage Clean any white oxides off the electrode if necessary Replace the electrode if damaged or will not clean E 03 Gas Valve Harness Ensure gas valve rectifier cable is properly connected to the gas valve and secured Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues replace the rectifier cable 04 Loss of Power This error will occur if power to the boiler is lost after a lockout has occurred The boiler must be manually reset and the original lockout code will be lost This error will also occur if the service technician tries to reset a hard lockout by turning the boiler OFF and then ON as an attempt to reset the boiler Verify polarity and proper ground on incoming 120V power connections This error may occur in rare cases if there is power interruption surge or Dirty voltage A relay kit is available and may be installed on the incoming voltage to the boiler 19 4 TriangleTube Hard Lockout Error Code Code Error Condition Correcting Error Condition E 05 Electrical Interference This error may occ
10. 4 TriangleTube Combustion Test Settings Combustion Adjustment WARNING To perform the following procedure it is essential the service technician reads and follows the procedures closely After any adjustments are completed it is essential to perform a combustion check before proceeding with further steps Failure to comply with these procedures can result in personal injury death or substantial property damage If the O2 level measured during the combustion test is below 2 3 for natural or 2 7 for propane OR If the CO2 level measured during the combustion test is above 10 5 for natural or 12 096 for propane Adjust the gas valve throttle screw as shown in figure 2A or in Fugre 2B as follows 1 Ensure the PRESTIGE is OFF and no calls for heat are initiated 2 Using a flat head screwdriver turn the throttle screw clockwise inward It is important to note the initial start point of the screw prior to any adjustments 3 Place the PRESTIGE back into service and conduct a combustion test 4 f necessary repeat the adjustment steps until the desired combustion level is met WARNING Adjusting the throttle screw in Figure 2A clockwise inward decreases the volume of gas injected into the burner Adjustments beyond 1 full turn clockwise will greatly affect the operation of the burner and result in unstable combustion conditions WARNING DO NOT adjust the throttle screw in Flgure 2A counter clockwise beyond the initi
11. return water temperature exceeds 212 Return Temperature This problem rarely occurs unless the boiler experiences an Error Code 18 and the system is charged with a water temperature in excess of 21292 The following items should be checked Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Installation Manual or per other approved recognized designed configurations Ensure the boiler piping is correct and the water flow is not reversed or pipes are cross connected Use a temperature metering device to measure the return water tem perature leaving the boiler Compare this measured temperature with the display temperature INFO Mode display 2 is the first digit fol lowed by the temperature Replace the return temperature sensor if the temperature com parison is largely varied by more than 10 F E 24 High Temperature Limit If the primary boiler return water temperature exceeds the boiler supply temper Boiler Supply ature the burner will shut down until the boiler return temperature drops below the boiler supply temperature The boiler circulator will continue operating The following items should be checked Verify the boiler and heating system ar
12. 0 110 Solo 175 250 Solo 399 PSCSOI Display Control Panel DC o Emme 2 PSJKTOIT PSJKTO3T PSJKTOST Top Jacket Panel PSJKTO2T PSJKTO4T PSJKTOGT Top Jacket Access Panel PSJKTO3 PSJKT04 Control Cover Panel PSRKIT21 Wall Mounting Bracket with Hardware 32 4 TriangleTube Replacement Parts Fig 8 Jacket Components PRESTIGE EXCELLENCE cs pssyCommiPaed 3 Jacket Panel 3 sik 1035 side Jacket Panel Grand igi 7 Jacket Panel Blower Access Pes TORT Top Tact Panel IDW Access L_a 33 4 TriangleTube Replacement Parts Fig 9 Domestic Components PRESTIGE EXCELLENCE P3DWOS Drywell PSRKIT63 _ NTC 3 DHW Water P3WKITDTOI Dip Tube 34 4 TriangleTube Replacement Parts AD om Combustion Air Inlet Adapter NTC Sensor NTCI NTC2 and 5 4 6 Condensate Drain Assembly 7 Boiler Piping Return Assembly 8 Boiler Piping Supply Assembly 9 Pressure Gauge and Fitting PGRKIT20 LWCO Pressure Device 35 4 Replacement Parts PRESTIGE 110 Combustion Air Inlet Adapter NTC Sensor NTC1 NTC2 and NTC5 LWCO Pressure Device Condensate Drain Assembly Boiler Piping Return Assembly Boiler Piping Supply Short Assembly Boiler Piping Supply Long Assem
13. 4 cycles until a lockout will occur This problem will occur if the flow rate and demand on the boiler is too low Check for the following conditions Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Installation Manual or per other approved recognized designed configurations Ensure the piping system pressure drop is within the flow rate parameters of the circulator e Verify and ensure the boiler space heating CH circulator is operating properly Check and verify 120V at the circulator wiring in the circulator junction box no voltage is measured check circulator wiring and connections Check and verify 120V at the 120V Terminal strip terminals 1 and 2 inside the boiler enclosure Check circulator wire harness if voltage is measured at the control module Verify and ensure the external DHW circulator is operating properly Check and verify 120V at the circulator wiring in the circulator junction box no voltage is measured check circulator wiring and connections Check and verify 120V at the 120V terminal strip between termi nals 4 and 5 inside the boiler enclosure Check circulator wire harness and replace if needed if voltage is measur
14. 4 TriangleTube prestige Condensing Water Boller SERVICE TECHNICIAN S TROUBLE SHOOTING GUIDE 4 TriangleTube Table of Contents INTRODUCTION Page 1 2 SERVICING TIPS AND INSTRUCTIONS Page 3 4 CONTROL MODULE DISPLAY GENERAL Page 5 9 PRESTIGE CONTROL MODULE DISPLAY Page 10 11 SOFT LOCKOUT ERROR CODE Page 12 17 HARD LOCKOUT ERROR CODE Page 18 26 COMBUSTION TEST SETTINGS Page 27 28 INTERNAL WIRING ELECTRICAL Page 29 31 REPLACEMENT PARTS Page 32 42 TORQUE SPECIFICATIONS Page 43 4 TriangleTube Introduction Definitions WARNING Indicates a potentially hazardous situation which if ignored can result in death serious injury or sub stantial property damage CAUTION Indicates a potentially hazardous situation which if ignored can result in minor injury property damage NOTICE Indicates special instructions on installation operation or maintenance which are important to the equip ment product but not related to personal injury hazards WARNING This guide is to be used in conjunction with the PRESTIGE Boiler Installation and Maintenance Manual Procedures and servicing listed in this manual must be performed by a qualified service technician installer service agency or gas supplier Any procedures or service performed by an unqualified individ ual or service agency can result in severe personal injury death or substantial property damage 4 TriangleTube Introduction
15. 5Vdc is not present at the connector inspect the wiring har ness Replace the wire harness if the inspection reveals any signs of damage Contact Triangle Tube Technical Support if problem is not resolved The control module requires an incoming voltage of 120V and a frequency of 60 Hz If the incoming voltage is being supplied by a generator or alternative source check the frequency supplied and adjust accordingly Contact Triangle Tube Technical Support for further assistance 16 Soft Lockout Error Code Code Error Condition b 119 LWCO Device 4 Correcting Error Condition If the LWCO device is determined to be open by the control module the boil er will remain in a shut down mode until the condition is corrected Once the condition is corrected the boiler will remain in the shut down mode for an additional 150 seconds before startup Check the pressure gauge on the boiler and ensure the system is at minimum 10 psig Ensure proper operation of the boiler make up system and fill valve Check continuity across the LWCO terminals for closed contacts if the boiler system pressure gauge reads 10 psig or greater Replace the LWCO device if the continuity shows an open circuit and the system pressure is 10 psig or greater Check the wiring and contacts from the LWCO to the control mod ule terminals if the continuity check shows a close circuit 17 4 TriangleTube Hard Lo
16. Introduction This guide is to be used in conjunction with the Triangle Tube PRESTIGE Boiler Installation and Maintenance Manual Good Troubleshooting Practices Before leaving for the job site Check your parts and tools Test equipment and tools you will need Electrical meter that tests both voltage AC DC continuity Q resistance 3 0hms and frequency Hz Temperature gauge or metering device Manometer Calibrated Combustion Analyzer Standard tools of the trade wrenches screwdrivers Parts to solve most problems Control module Transformer with surge protection Blower with gasket PS 399 Parts Case PSRKIT102 PS 60 250 Parts Case PSRKIT103 Review all appropriate manuals before leaving for the job site At the job site Clarify problem Have the PRESTIGE manual and any other wiring zone control or piping diagrams or installation guides readily available REMEMBER Follow the Troubleshooting Guide step by step always double checking your results Skipping steps or not complet ing steps can lead to wrong conclusions repeated visits to the job site unhappy customers and unnecessary warran ty claims 4 TriangleTube Servicing Tips and Instructions WARNING Label all wires and wire connections prior to disconnecting when servicing any boiler controls Wiring errors can cause improper and dangerous operation Always disconnect the power supply to the boiler before serv icing Failure to comply coul
17. KIT10 Burner Head with Gasket Natural PRESTIGE 110 and EXCELLENCE Burner Head with Gasket Propane PRESTIGE 110 EXCELLENCE PRESTIGE 60 all Fuels PSRKIT31 Burner Head with Gasket PRESTIGE 175 250 Fuels PSRKITI2 _ Burner Plate PRESTIGE 60 110 EXCELLENCE PSRKITI1 PSRKIT32 Burner Plate PRESTIGE 175 250 Blower with Gasket PRESTIGE 175 25 PSRKITSS _ Blower with Gasket PRESTIGE 60 110 EXCELLENCE Venturi 055 PRESTIGE 60 052 PRESTIGE 175 051 PRESTIGE 250 001 PRESTIGE 110 EXCELLENCE 5 Igniter with Gasket Sight Glass Assembly Glass Gasket and Bracket Norshown oo i O Pate Gasket 4 TriangleTube Replacement Parts Fig 16 Burner Components PRESTIGE 399 Part No Description PRESTIGE 399 PSRKIT38 Head with Gasket S Sight Glass Assembly Glass Gasket and Bracket 2n Burner Plate Gasket Not Shown Gas Valve Piping 41 Replacement Parts 4 TriangleTube CGM 89 10281 mmm CAIN vut NA Z 5 1 _ 8BMSZIN E anne 1 L gt 5901945 r E Fig 17 Electronic Components PRESTIGE PSRKITSO Prestige Control Module 3 PSRKIT58 EXCELLENCE Control Module PSRKITI9 Transformer with Surge Protection PSRKIT20 Prestige Control Module Display 42
18. air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved recognized designed configurations Ensure the boiler piping is correct and the water flow is not reversed or pipes are cross connected Use a temperature metering device to measure the supply water tem perature leaving the boiler Compare this measured temperature with the display temperature INFO Mode display 1 is the first digit fol lowed by the temperature Replace the supply temperature sensor if the temperature com parison is largely varied by more than 10 F e Use a temperature metering device to measure the return water tem perature entering the boiler Compare this measured temperature with the display temperature INFO Mode display 2 is the first digit fol lowed by the temperature Replace the return temperature sensor if the temperature compar ison is largely varied by more than 10 F b 25 High Temperature Limit If the primary boiler supply water temperature rate of increase is deemed too Boiler Supply quick the burner will shut down for a 3 minutes MCBA 54 or 10 minute peri od MCBA 14 If the condition is not corrected during the next cycle the burn er shut down period of 10 minutes will increase an additional minute The boil er will continue for 5 cycles until a hard lockout will occur This problem will occu
19. al factory set point and DO NOT make any throttle screw adjustment in Figure 2B without the use of proper equipment manometer com bustion analyzer and or the consultation with the Tech Services at Triangle Tube Adjustments counter clock wise beyond the factory set point will increase the volume of gas injected into the burner resulting in possi ble unstable combustion conditions and potential dangerous levels of CO Throttle Screw N Valve Throttle Inlet Gas Adjustment Pressure Test Port Inlet Gas Pressure Test Port Fig 2A Gas Valve Venturi Assembly for Prestige 60 110 175 and 250 and Excellence 110 Fig 2B Gas Valve for Prestige 399 28 4 TriangleTube Internal Wiring Electrical E aM uw LOLN COLIN 61 8141 91911 21110068 2 s JeMo g m iii seg dujs Ave Jeduunf M UN AOCL 9 06 4 061 15291 e pue jo ezis WNWIUIW e Je ioq suojoeuuoo 104 uejeAinbe JO d y m eq peoejda eq paijddns se ey Jo Aue
20. al to the boiler and check for voltage on field wiring to terminals 7 and 8 CH heating and terminals 11 and 12 DHW heating Check for the line voltage being supplied to the boiler for polarity and for 120 VAC Ensure the voltage to the boiler is a dedicated line and there is no drop in voltage at any time e Check moisture on and around the low voltage terminal strip of the boiler If moisture is present use a hair dryer or some other means to dry the terminals trip f moisture is present in the boiler check for possible moisture on the display If there are signs of moisture or corrosion resolve the mois ture issue and replace the display panel Ifthe application is using an IDWH other than a SMART Tank check the aquastat being used A large majority of applications experiencing E 14 were using a honeywell L4000 series aquastat Isolate the IDWH aquastat from the boiler terminals 11 and 12 using an isolation relay Replace the aquastat using Triangle Tube s PSRKIT22 IDWH Sensor Kit Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance Internal Failure Reset the boiler control module and retry ignit
21. and boiler internal wiring ensure all wiring is properly connected in good condition and all control module and boiler connections are secure Correct replace any mis wiring or wiring components if needed If problem continues replace the control module Boiler display shows UI 25 UI 22 Check transformer connections Check the internal fuse F3 by locating the control module and removing the black housing The internal fuse F3 is located in the center of the control module as shown in Fig 1 page 4 See servicing tips and instructions page 3 for accessing the internal fuses of the control module e Disconnect electrical supply power to the boiler and remove the fuse from the MCBA Check continuity across the fuse If continuity is not present the fuse has blown e If fuse F3 has blown replace the fuse with a 4 amp 250V slow acting fuse Check external boiler wiring for exteral source of 24V backfeed Boiler display shows a 0 for the first digit on the left followed by 2 or 3 digits boiler tem perature Check to see if room and DHW thermostats are satisfied fthe thermostats are satisfied the boiler is off due to no call for heat Turn up a thermostat and the boiler should begin ignition sequence If the room thermostat or DHW thermostat is calling for heat and the boiler is not firing and the boiler is below the maximum operating temperature Check and verify Parameters 2 and 3 are correct as outlined on
22. bly Pressure Gauge and Fitting 4A TrangleTube Replacement Parts Fig 12 Internal Components PRESTIGE 175 250 Item Part No Description PRESTIGE 175 250 2 Vent Outer Adapter 3 PSRKIT03 CombusionAirinetAdaper 4 PSRKITO Supply amp Return NTC Sensor NTC1 NTC2 5 PSRKIT34 Hue NTC Sensor NTC5 s _PGRKIT20 LWCO Pressure Device PSRKITOS Condensate Drain Assembly Boiler Piping Return Assembly PSRKIT17 _ Pressure Gauge and Fitting 37 4 TrangleTube Replacement Parts Fig 13 Internal Components PRESTIGE 399 Part No Description PRESTIGE 399 Heat Exchanger 3 seras Vent Outlet Adapter Combustion Air Inlet Adapter 4 PSRKIT47 Supply amp Return NTC Sensor NTCI PSRKIT34 Flue NTC Sensor NTC5 PGRKIT20 LWCO Pressure Device Condensate Drain Assembly Boiler Piping Return Assembly Boiler Piping Supply Assembly Pressure Gauge and Fitting 38 4 TriangleTube Replacement Parts Fig 14 Internal Components PRESTIGE EXCELLENCE 7 E 39 4 TriangleTube Replacement Parts Fig 15 Burner Components PRESTIGE 60 110 175 250 and EXCELLENCE EE PSRKITO9 Combustion Chamber Insulation PRESTIGE 60 100 EXCELLENCE PSRKIT30 Combustion Chamber Insulation PRESTIGE 175 250 PSR
23. ckout Error Code The boiler will display a Hard Lockout with an E as the first digit on the left of display followed by an error code The boiler must be manually reset by pressing the RESET button on the display once the condition has been corrected A Hard Lockout will occur when boiler conditions that are considered critical in terms of safety are not met or exceeded Code Error Condition Correcting Error Condition This error will occur if the control module detect a burner flame flame signal prior to the ignition sequence E 00 Flame Detection Error This problem maybe related to the burner operating too hot due to poor combustion The flame pattern and combustion should be tested at both high fire and low fire inputs Reference page 5 regarding high and low fire input procedures Reference page 27 for combustion requirements If the application is propane check and verify the propane orifice for proper size reference page 27 for orifice sizes Ensure the propane orifice is properly seated in the gas valve gasket e Inspect the burner head through the burner sight port during shut down sequence of the boiler Ifthe flame remains after the shut down sequence the gas maybe leaking Check and verify the gas pressure is less than 13 inches w c If the gas pressure is less than 13 inches w c replace the gas valve E 02 Failed Ignition Error This error will occur if the boiler has failed to establish flame de
24. d result in severe personal injury death or substantial property damage WARNING Never bypass jumper any boiler control or device except for momentary testing when troubleshooting the boiler as outlined in this guide severe personal injury death or substantial property damage can result Initial Troubleshooting Checks Ensure all wire connectors to the control module and sensors are securely connected Ensure the maximum gas supply pressure does not exceed 13 w c during flow or no flow conditions Ensure the gas supply pressure is a minimum 5 w c during flow conditions burner firing on all gas appliances Control Module Fuses NOTICE The control module contains 2 internal replaceable fuses Ensure the fuses are in working condition prior to replacing the control module or any boiler component If one of the fuses has blown it will prevent the con trol module and or boiler components from operating properly To check or replace the control module fuses 1 Disconnect the external power supply to the boiler 2 Remove the front jacket panel of the boiler by removing the thumb screw along the top edge 3 Remove the electrical connectors at the MCBA control module for the igniter transformer and display ribbon cable and the black plastic housing cover off the control module Use care not to damage the cover when removing it 4 Remove both fuses and check for continuity to determine if fuse is blown replace if necessary
25. domestic circulator will not function the test mode will time out in approximately 10 minutes 4 TO TEMPORARILY PLACE THE BURNER INTO LOW FIRE TEST MODE press the MODE button until is displayed Then press and hold both MODE and buttons simultaneously until the first digit flashes L TO DEACTIVATE THE HIGH OR LOW FIRE TEST MODE press the MODE button until is displayed Then press and hold both the and buttons simultaneously to deactivate the high or low fire test mode NOTICE If the button is held in the CH system parameter 3 will be turned OFF and the dis play will show EL F F Press and hold the button to turn the CH system back ON the dis play will show followed by CH set point If the button is held in while in the SE bh H mode domestic system parameter 2 will be turned OFF and the display will show UF F Press and hold gt button to turn the domestic system back ON the display will show 4 fol lowed by domestic set point temperature Control Module Display General Standby Mode Display Display Boiler function N STANDBY no demand Fan prepurge or post purge cycle Ignition sequence Burner ON for space heating CH Burner ON for domestic hot water DHW Pre check for air flow prior to prepurge cycle Burner OFF due to reaching temperature
26. e filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air Inspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved recognized designed configurations Ensure the boiler piping is correct and the water flow is not reversed or pipes are cross connected Use a temperature metering device to measure the supply water tem perature leaving the boiler Compare this measured temperature with the display temperature INFO Mode display 1 is the first digit fol lowed by the temperature Replace the supply temperature sensor if the temperature com parison is largely varied by more than 10 F Use a temperature metering device to measure the return water tem perature entering the boiler Compare this measured temperature with the display temperature INFO Mode display 2 is the first digit followed by the temperature Replace the return temperature sensor if the temperature com parison is largely varied by more than 10 F 22 4 TriangleTube Hard Lockout Error Code Code Error Condition Correcting Error Condition E 25 High Temperature Limit This error will occur if the boiler supply water temperature rate of increase is Supply Temperature Rate deemed too rapid The control module will display a soft lockout
27. ed at the con trol module The control module detects a short or jumped out condition of the indirect water heater temperature sensor The burner will remain off until the condition is corrected Review parameter setting for DWH operating signal selection Reference Prestige Control Supplement for proper selection Inspect the DHW temperature sensor and wiring ensure it is secure and in good condition Replace the sensor if problem persists The control module detects a short or jumped out condition of the flue tem perature sensor This code will also appear briefly prior to a hard lockout if the flue gas temperature exceeds 250 F The burner will remain off until the condition is corrected Inspect the flue temperature sensor and wiring ensure it is secure and in good condition 15 Soft Lockout Error Code Code Error Condition b 38 Indirect Water Heater Temperature Sensor b 40 Flue Temperature Sensor b 52 Flue Temperature Sensor b 65 Blower Assembly b 116 Incoming Voltage Frequency b 118 Flame Current Signal Lost 4 TriangleTube Correcting Error Condition The control module detects the indirect water heater temperature sensor as open which is typically an improper or missing connection of the sensor Review parameter setting for DHW operating signal selection Reference Prestige Control Supplement for proper selection Inspect the DHW temperature sensor and
28. ensure it is secure and in good condition replace as needed E 52 Flue Temperature Sensor E 60 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 61 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 65 Blower Assembly The control module does not detect proper blower operation during a call for heat Disconnect the 35V dc connector at the blower Restart the boiler sequence and check for 35Vdc at the connector between the black and white wires pin 1 amp 5 If 35Vdc is present at the connector reconnect the wire harness to the blower and ensure a secure connection Replace the blower assembly if problem is not resolved If 35Vdc is not present at the connector inspect the wiring harness for any visible signs of damage If the wire harness inspection does not resolve the problem contact Triangle Tube Technical Support for additional assistance E 113 Invalid Power Frequency The control module requires an incoming voltage of 120V and a frequency of 60 Hz the incoming voltage is being supplied by a generator or alternative source check the frequency supplied and adjust accordingly E 115 Internal Failure Reset the boile
29. he control module Verify pump is properly sized for the flow rate required based on the head loss of the system Reference the installation manual for pump curves and boiler pressure drops Consult the circulator manufacturer for addi tional pump curve data or for assistance in sizing a circulator properly E 28 Blower Assembly This error will occur if during the ignition sequence the blower does not start The boiler display will indicate a status code of 5 during the ignition sequence for 4 minutes before locking out Disconnect the connector at the blower Restart the boiler sequence and check for 35Vdc at the connector between the black and white wires pin 1 amp 5 If 35Vdc is not present at the connector inspect the wiring harness and replace if necessary Replace the control module if wire har ness replacement does not resolve the problem If 35Vdc is present at the connector reconnect the wire harness to the blower and ensure a secure connection If problem is not resolved contact Triangle Tube Technical Support for additional assistance 23 Hard Lockout Error Code Code E E 29 31 32 35 36 37 40 44 Error Condition Blower Assembly Boiler Supply Temperature Sensor Boiler Return Temperature Sensor Flue Temperature Sensor Boiler Supply Temperature Sensor Boiler Return Temperature sensor Flue Temperature Sensor Gas Valve Circuit 4 TriangleTube Correct
30. he left followed by 2 or 3 dig its boiler temperature The boiler is in normal operating mode Reference the boiler installation manual for detailed explanation of the boiler operation Boiler Display shows FUSE Check and ensure the transformer is properly connected to the MCBA module Check and ensure 24V are measured at the transformer when properly connected to the MCBA module If nec essary replace the transformer Check the internal fuse F3 by locating the control module and removing the black housing The internal fuse F3 is located in the center of the control module as shown in Fig 1 page 4 See servicing tips and instructions page 3 for accessing the internal fuses of the control module fuse F3 has blown replace the fuse with a 4 amp 250V slow acting fuse Check external boiler wiring for external source of 24V backfeed 11 4 TriangleTube Soft Lockout Error Code The boiler will display Soft Lockouts with a flashing 9 then b as the first digit on the left of the display followed by a steady two digit code The boiler will automatically reset a Soft Lockout once the condition has been corrected and returned to standard operating condition Code Error Condition Correcting Error Condition b 18 High Temperature Limit If the primary boiler supply water temperature exceeds 200 F the burner will Boiler Supply shut down until the supply temperature drops below 200 F The boiler circula tor
31. ing Error Condition The control module is detecting the blower in operation when it should not be Check and verify the wiring from the blower to the control module is correct as shown in the appliance wiring schematic pages 29 30 Replace the blower if the wiring harness is verified to be good If problem is not resolved contact Triangle Tube Technical Support for additional assistance The control module detects a short or jumped out condition of the boiler supply outlet temperature sensor Inspect the boiler supply temperature sensor and wiring ensure it is secure and in good condition replace as needed Replace the sensor and wiring if problem persists The control module detects a short or jumped out condition of the boiler return inlet temperature sensor Inspect the boiler return temperature sensor and wiring ensure it is secure and in good condition replace as needed Replace the sensor and wiring if problem persists The control module detects a short or jumped out condition of flue temperature sensor Inspect the flue temperature sensor and wiring ensure it is secure and in good condition Replace the sensor and wiring if problem persists The control module detects the boiler supply outlet temperature sensor as an open circuit Inspect the boiler supply temperature sensor and wiring ensure it is secure and in good condition replace as needed The control module detects the boiler
32. ion sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance High Temperature Limit This error will occur if the boiler supply water temperature exceeds 21 2 F Supply Temperature The following items should be checked Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Installation Manual or per other approved recognized designed configurations Use a temperature metering device to measure the supply water tem perature leaving the boiler Compare this measured temperature with 21 4 TriangleTube Hard Lockout Error Code Code Error Condition Correcting Error Condition E 18 High Temperature Limit the display temperature INFO Mode display 1 is the first digit fol Supply Temperature lowed by the temperature continued Replace the supply temperature sensor if the temperature com parison is largely varied by more than 10 F E 19 High Temperature Limit This error will occur if the boiler
33. of b 25 and of Increase initiate a recycle sequence After 5 cycles the boiler will go into a hard lockout This problem will occur if the flow rate and demand load on the boiler are too low Check for the following conditions Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Installation Manual or per other approved recognized designed configurations Verify and ensure the boiler central heating CH circulator is operating properly Check and verify 120V at the circulator wiring in the circulator junc tion box If no voltage is measured check circulator wiring and connections Check and verify 120V at the 120v terminal strip terminals 1 and 2 inside the boiler enclosure Check circulator wire harness and replace if needed if voltage is measured at the control module Verify and ensure the external DHW circulator is operating properly Check and verify 120V at the circulator wiring in the circulator junc tion box If no voltage is measured check circulator wiring and connections Check and verify 120V at the 120V terminal strip between terminals 4 and 5 inside the boiler enclosure Check circulator wire harness and replace if needed if voltage is measured at t
34. oltage Fig 1 Control Module Fuse Locations Housing Cover Removed Control Module Display General Standby Mode 5 After the boiler is turned on the control panel will be in the STANDBY mode This is the standard mode for the PRESTIGE The control automatically returns to this mode after 20 minutes if no keys have been pressed on the display Any parameters that were modified are then stored The first character shows on the left side of the display the current status of the boiler depending on the condition of both the boiler and the burner The last 3 characters indicate the boiler supply temperature If the burner is blocked due to a soft lockout the display alternates between a 9 followed by the boiler supply tem perature and with a two digit error code See page 12 17 for detailed information on the corrective and preven tive actions for the soft lockouts Display Boiler function H H H 8 Internal check Hi Ag Test function Burner on high fire mode 4 H Ag Test function Burner on low fire mode TO TEMPORARILY PLACE THE BURNER INTO HIGH FIRE TEST MODE press the MODE button until FE is displayed Then press and hold both the MODE and buttons simultaneous ly until the first digit flashes H While in the test mode high limit will function boiler CH circulator will function
35. ote 3 CH Maximum Boiler Operating Setpoint Note 1 This parameter is factory set to 140 F It is impor tant to note the control adds 46 F to this setting therefore the actual domestic hot water boiler setpoint is 140 F 46 F 186 F Note 2 This parameter should not be changed from the factory setting of 01 The performance of the DHW Domestic Hot Water Heating will be affected and can become unreliable Note 3 This parameter should not be changed from the factory setting of 01 The performance of the CH Central Space Heating will be affected and can become unreliable Control Module Display General 4 TriangleTube Accessing Boiler Information NOTICE The ignition counters and burner hours are Information mode split into three two digit numbers Key Display MODE PARA MODE For example 12 Pressing MODE once 7 TH in Pressing MODE twice 55 To switch from STANDBY mode to Information mode press MODE twice Write the numbers down from left to right to arrive at 123 456 CH ignitions Press STEP until the system displays the information you need The decimal point located behind the first position NOTICE flashes to indicate that the boiler is in INFO mode Display Digit Segments In the INFO Mode a temperature reading of 22 typically indicates an open circuit A temperatu
36. page 7 Both parameters should be set as 01 which turns DHW and CH modes ON Temporarily jump low voltage terminals 7 and 8 on the 24V terminal strip If boiler operates check the room thermostat wiring and thermostat control Replace as needed Remove jumper when completed Temporarily jump low voltage terminals 11 and 12 on the 24V terminal strip If boiler operates check the DHW thermostat wiring and thermostat control Replace as needed Remove jumper when completed Disconnect power to the boiler Check all wiring and wiring connections and compare to the wiring diagram Ensure all wiring and wiring connection are in good condition and secure If necessary replace complete wiring harness e Check for 24 volts across the control module internal fuse which is located toward the middle of the con trol see Fig 1 page 4 If necessary replace the fuse See Serving Tips and Instructions page 3 for accessing the internal fuses of the control module Check Item 6 in the INFO mode If Item 6 shows a reading of 32 remove the air inlet tube from venturi on the Blower Burner Assembly Looking into the inlet of the venturi check for any rotation of the blower impeller If the blower impeller is rotating replace the blower 10 4 TriangleTube Prestige Control Module Display Ifall the above steps fail to resolve the problem replace the control module Boiler display shows a number of 1 to 8 for the first digit on t
37. ply to the fan Invalid power frequency Internal control failure Supply or Return Temperature sensor drift Pacem gt DO En Supply or Return Temperature failure Fr Fr P P P P P Fh 0 0 98 98 9 8 Rege mem Peg En En Er ac aK Supply or Return Temperature not changing Prestige Control Module Display 4 TriangleTube Boiler control display is blank Check for 120 volts at terminals L and N of the 120V terminal strip f no power is measured check the external power supply external fuse or breaker Check the internal fuse F1 by locating the control module and removing the black housing The internal fuse F1 is located in the right corner of the control module near the 120V high voltage electrical connector on the control as shown in Fig 1 page 4 See Servicing Tips and Instructions page 3 for accessing the internal fuses of the con trol module Disconnect electrical supply power to the boiler and remove the F1 fuse from the MCBA Check continuity across the fuse If continuity is not present the fuse has blown replace the fuse with a 5 amp 250V fast acting fuse Check the wiring for possible causes for the fuse to blow shorted wiring to circulator Check external wiring at 120V terminal strip
38. present at the connector reconnect the wire harness to the blower and ensure a secure connection Replace the blow er assembly if problem is not resolved If 35Vdc is not present at the connector inspect the wiring har ness Replace the wire harness if there is any damage visible Contact Triangle Tube Technical Support if problem is not resolved b 29 Blower Assembly The control module is detecting the blower in operation when it should not be Check and verify the wiring from the blower to the control module is correct as shown in the appliance wiring schematic page 29 and 30 Contact Triangle Tube Technical Support if problem is not resolved 14 Soft Lockout Error Code Code Error Condition b 30 High Temperature Limit Boiler Supply and Return Temperature Differential is greater than 72 b 33 Indirect Water Heater Temperature Sensor b 35 Flue Temperature Sensor 59 TriangleTube Correcting Error Condition If the primary boiler water temperature differential between the supply and the return is too high greater than 72 F the burner will shut down for 180 sec onds MCBA 54 150 second MCBA 14 period The circulator will con tinue circulating until the start of the next cycle If the condition is not cor rected during the next cycle the burner shut down period of 150 seconds will increase an additional minute The boiler will continue for 15 cycles MCBA 54 or 20 1
39. r control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 122 Supply or Return Temperature Sensor Drift The control module has detected that either the supply or return temperature sensor readings has drifted f boiler has not fired for some time the supply return and flue tem perature readings in the INFO Mode should be the same Inspect the boiler supply or return temperature sensor and wiring with a reading which doesn t match the other sensor readings Replace the sensor if problem persists 25 Hard Lockout Error Code Code Error Condition E 123 Supply or Return Temperature Sensor Failure E 124 Supply or Return Temperature not changing 4 TriangleTube Correcting Error Condition The control module has detected a defective supply or return temperature sensor Inspect the boiler supply and return temperature sensors and wiring ensure they are secure and in good condition replace as needed Replace the temperature sensors if problem persists The control module has not detected a temperature change of the supply or retum temperature sensors If the control module MCBA54 is Rev 4 the control needs to be updated to a Rev 5 Inspect the boiler supply and return temperature sensors and wiring ensure they are secure and in good condition replace as needed Replace the tempera
40. r if the flow rate on the boiler is too low or if there is no flow Check for the following conditions Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air nspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Installation Manual or per other approved recognized designed configurations Verify pump is properly sized for the flow rate required based on the head loss of the system Reference the installation manual for pump curves and boiler pressure drop Consult the circulator manufacturer for additional pump curve data or for assistance in sizing a circulator properly Verify and ensure the boiler space heating CH circulator is operating properly Check and verify 120V at the circulator wiring in the circulator junc tion box If no voltage is measured check circulator wiring and connections 13 4 TriangleTube Soft Lockout Error Code Code Error Condition Correcting Error Condition Check and verify 120V at the 120V terminal strip along terminals 1 and 2 inside the boiler enclosure Check circulator wire harness from the boiler to the circulator if necessary b 25 High Temperature Limit Boiler Supply continued Verify and ensure the external DHW circulator is operating properly Check and verify 120V a
41. re reading of 240 typically indicates a short circuit Information Mode Items Outdoor Temperture Optional 5 jBoilrSetpoit F Rate of Increase of Supply Water Temperature F Sec 8 Rate of Increase of Return Water Temperature F Sec Rate of Increase of DHW Water Temperature JjNotUsd D JjNotUsd 9 e Ionization Current in micro ampere 1 Ignition Counter 100 thousands 10 thousands _ 4 TriangleTube Control Module Display General Error Hard Lockout Mode Display Hard Lockout Flame detected prior to burner startup If a serious fault occurs the system enters a hard lockout condition which requires a manual reset by pressing the RESET Button A hard lockout is indicated by displaying an E for the first digit followed by the error code Failed ignition after 5 attempts Gas valve harness not properly connected Power supply lost after lockout occured For detailed information on the corrective and preventive Electrical Interference actions for the hard lockout see pages 18 26 Internal control failure Internal control failure Internal control failure CAUTION i Internal control failure The boiler freeze protection feature is disabled during a Hard Lockout however the CH circulator will operate Internal control failure External limit terminals 13 amp 14 is OPEN Internal cont
42. return inlet temperature sensor as an open circuit Inspect the boiler return temperature sensor and wiring ensure it is secure and in good condition replace as needed The control module detects the flue temperature sensor as open which is typ ically an improper or missing connexion at the sensor Inspect the flue temperature sensor and wiring ensure it is secure and in good condition Replace the sensor if problem persists The control module detects a short circuit in the gas valve or gas valve wiring harness Inspect the gas valve wiring harness and gas valve for a short circuit Repair short circuit Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical support for addi tional assistance 24 4 Hard Lockout Error Code Code Error Condition Correcting Error Condition The control module detects the flue temperature exceeding the 250 F limitation of the boiler This is an indication the heat exchanger flue ways may need cleaning Reference the Maintenance section of the installation manual for procedures on cleaning the flue side of the heat exchanger solate the boiler from the boiler system piping and drain the boiler heat exchanger Flush the boiler heat exchanger several times checking the discharge water for signs of scale or sediment Inspect the flue temperature sensor and wiring
43. rol failure CAUTION Low voltage internal short or voltage backfeed During a hard lockout or low water condition the Internal control failure boiler will not re start without service If the heat ing system is left unattended in cold weather appropriate safeguards or alarms should be installed to prevent property damage NOTICE An optional AM 4 Interface module kit PSRKIT23 can be added to any Prestige to provide contacts for an external alarm in the event the boiler enters into a hard Lockout Internal control failure Internal control failure Supply Temperature exceeds 212 F Return Temperature exceeds 212 F Return temperature is higher than supply temperature Supply Temperature increased too rapidly No blower signal present Blower signal does not reset to zero Supply Temperature sensor is short circuited VC DI RR RATS Res NR NS Nu Ny kr Pu Rs be Eee En E Du Return Temperature sensor is short circuited Flue Temperature sensor is short circuit Supply Temperature sensor is OPEN VN Return Temperature sensor is OPEN Flue Temperature sensor is OPEN Gas Valve Circuit failure Flue Temperature exceeds 250 Internal control error failure to read parameters Internal control failure Inadequate power sup
44. setpoint Space Heating CH post pump cycle Domestic hot water DHW post pump cycle EQ En En En En En En En Burner blocked Er En 3 En EN Supply temperature too high 202 Burner will remain OFF until temperature drops below 200 F Return temperature too high 202 F Burner will remain OFF until temperature drops below 200 4 E Hu Hu Hu Hu Bu Hu n Return temperature is higher than supply temperature Burner will remain OFF until corrected 5 Pus Lh Supply temperature increased too quickly Burner will remain OFF for a 10 minute period Burner will recycle increasing waiting period 1 minute for a max 15 minutes Factory supplied LWCO device or external limit terminals 15 amp 16 is OPEN Burner off for 150 seconds auto reset No blower signal Blower signal present with no demand Burner will remain OFF until condition terminates a RN Temperature difference between the supply and return is more than 72 F Burner will remain OFF for 150 seconds Burner will recycle increasing wating period 1 minute for a max 20 cycle Indirect water heater temperature sensor is short circuited Burner OFF until corrected Ln Vong YN Flue temperature sensor is short circuited Burner OFF until corrected E Indirect water heater temperature sensor is
45. t the circulator wiring in the circulator junction box If no voltage is measured check circulator wiring and connections Check and verify 120V at the 120V terminal strip terminals 4 and 5 inside the boiler enclosure Check circulator wire harness from the boiler to the circulator if necessary b 26 LWCO Device If the LWCO device is determined to be open by the control module the boil er will remain in a shut down mode until the condition is corrected Once the condition is corrected the boiler will remain in the shut down mode for an additional 150 seconds before startup Check the pressure gauge on the boiler and ensure the system is at minimum 10 psig Ensure proper operation of the boiler make up system and fill valve Check continuity across the LWCO terminals for closed contacts if the boiler system pressure gauge reads 10 psig or greater Replace the LWCO device if the continuity shows an open circuit and the system pressure is 10 psig or greater Check the wiring and contacts from the LWCO to the control mod ule terminals if the continuity check shows a close circuit b 28 Blower Assembly Will occur if during the ignition sequence the blower does not start The boiler display will indicate a status code of 5 during the ignition sequence Disconnect the connector at the blower Restart the boiler sequence and check for 35Vdc at the connector between the black and white wires pin 1 amp 5 If 35Vdc is
46. tection during the ignition sequence The lockout will occur after 5 tries f no ignition spark occurs during the ignition sequence Check the ignition electrode cable the electrode boot connector and all connections ensure all are in good condition and tightly secure Replace cable if damaged Inspect the insulation of the electrode cable and the electrode igniter ensure there is no damage Replace cable or igniter as needed Check the ground lead for a secure connection from the control module ground to the burner mounting plate Use a ground con tinuity check to verify a good ground fthere is an ignition spark during the ignition sequence but no flame Verify the manual shutoff valve on the gas supply piping is in the OPEN position Check and verify the gas pressure at the inlet of the valve during ignition sequence Ensure the gas pressure maintains a minimum 5 inches w c during ignition sequence Note All gas appliances within the building should be operating during this measurement Check and verify all gas piping is free of obstructions and has been purged of all air Check the gas meter for indications of gas flow during the ignition sequence Remove the ignition electrode to inspect for damage Clean any white oxides off the electrode if necessary Replace the electrode if damaged or will not clean Replace the gas valve rectifier cable Remove and inspect the gas valve and venturi gas ports Ensure
47. ting system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air Inspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved recognized designed configurations Ensure the boiler piping is correct and the water flow is not reversed or pipes are cross connected Use a temperature metering device to measure the return water tem perature entering the boiler Compare this measured temperature with the display temperature INFO Mode display 2 is the first digit on the left followed by the temperature Replace the return temperature sensor if the temperature com parison is largely varied by more than 10 F 12 4 TriangleTube Soft Lockout Error Code Code Error Condition Correcting Error Condition b 24 High Temperature Limit If the primary boiler return water temperature exceeds the boiler supply temper Boiler Supply and Return the burner will shut down until the boiler return temperature drops below the boiler supply temperature The boiler circulator will continue operating The following items should be checked Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped
48. ture sensors if problem persists 26 a Combustion Test Settings 9 TriangleTube WARNING The installation and startup of the PRESTIGE should be performed by a qualified installer service technician The startup procedures should include a complete combustion test The complete combustion test must also be performed after any adjustments to the factory settings on the burner Failure to comply with these require ments can result in severe personal injury death or substantial property damage Combustion Test Guidelines The combustion test should be conducted using an electronic combustion analyzer or at a minimum a Fyrite type CO2 analyzer The combustion test sample can be taken from the test port located on the vent adapter of the PRESTIGE Ensure the vent and combustion air piping are completely installed prior to startup and conducting a combus tion test The combustion test should be conducted at a minimum when the unit is at high fire input All Models All Models Solo 399 Only 2 30 2 70 3 70 5 30 4 70 5 20 8 80 10 70 10 00 10 50 12 00 11 00 100 ppm 100 ppm 100 ppm Combustion Parameters Gas Valve Orifices Natural Gas Propane Gas Solo 60 0 204 5 2 mm 0 120 3 1 mm Solo 110 None required 0 204 5 2 mm Excellence 110 None Required 0 204 5 2 mm Solo 175 None Required 0 221 5 6 mm Solo 250 None Required 0 250 6 3 mm Solo 399 0 399 8 6 mm 0 264 6 7 mm 27
49. ur due to a short in either the ignition cable or display panel Check flat ribbon cable to display for short e Check for moisture at display and repair cause of moisture dry and or replace display nspect ignition cable replace if necessary Resetthe boiler control module and retry ignition sequence and boiler operation f problem continues contact Triangle Tube Technical Support for additional assistance E 06 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 07 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 08 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 09 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 11 Internal Failure Reset the boiler control module and retry ignition sequence and boiler opera tion If problem continues contact Triangle Tube Technical Support for addi tional assistance E 12 External Limit Lockout
50. will continue operating This problem should only occur if the heat load demand is less than the low input firing rate of the boiler typically found on small single heat zones and where there is a potential flow issue Verify the boiler and heating system are filled with water and the LWCO is operating properly Ensure the boiler and heating system have been properly purged and there is no entrapped air Inspect and verify heating system piping and its components Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved recognized designed configurations Ensure system and or zone circulators are operating properly Use temperature metering device to measure the supply water tem perature leaving the boiler Compare this measured temperature with the display temperature INFO Mode display 1 is the first digit on the left followed by the temperature Replace the supply temperature sensor if the temperature com parison is largely varied by more than 10 F b 19 High Temperature Limit If the primary boiler return water temperature exceeds 200 F the burner will Boiler Return shut down until the return temperature drops below 200 F The boiler circula tor will continue operating This problem rarely occurs unless the boiler experiences an Error Code 18 and the system is charged with a water temperature in excess of 200 F Verify the boiler and hea
51. wiring ensure it is secure and in good condition Replace the sensor if problem persists The control module detects the flue temperature sensor as open which is typically an improper or missing connection at the sensor Inspect the flue temperature sensor and wiring ensure it is secure and in good condition Replace the sensor if problem persists The control module detects the flue temperature greater than 24196 less than 250 F Burner off for 150 seconds This is an indication the heat exchanger flue ways may need cleaning Reference the Maintenance section of the installation manual for pro cedures on cleaning the flue side of the heat exchanger solate the boiler from the boiler system piping and drain the boiler heat exchanger Flush the boiler heat exchanger several times check ing the discharge water for signs of scale or sediment Inspect the flue temperature sensor and wiring ensure it is secure and in good condition replace as needed Replace the sensor if problem persists The control module does not detect proper blower operation during a call for heat Disconnect the 35Vdc connector at the blower Restart the boiler sequence and check for 35Vdc at the connector between the black and white wires pin 1 amp 5 If 35Vdc is present at the connector reconnect the wire harness to the blower and ensure a secure connection Replace the blow er assembly if problem is not resolved If 3
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