S2500THS USER GUIDE - i
Contents
1. 1 2 2 Charging the Battery Charge the battery by inserting the wall mounted charger line cord into the printer jack Refer to Figure 4 on page 20 for the location of the adaptor jack on the printer Then insert the charger plug into an appropriate wall socket The Yellow Amber charging LED will illuminate indicating that the battery is being charged The battery will be fast charged and after about 180 minutes the LED will go off To remove the battery cartridge open the battery door and tip the battery out of the printer Note To ensure a full charge do not operate the printer while charging Note The wall mounted charger is a Class II equipment dl Multiple plug configurations comply with most international standards S 2500T Input a 7 Current 100 240 a 0 5A neut Frequency 47 aresh Hz Output Output Voltage Current Current Gowa 1A Note The wall mounted charger is not supplied with plugs for use in Korea Do not use a charger not approved by Extech for use with the S2500THS Use of an unapproved charger could damage the battery pack or the printer and will void the warranty The battery terminals are well recessed inside the printer Do not allow them to contact conductive material since this may create a Short circuit which could cause injury or start a fire When using the wall mounted charger ensure the socket outlet is close to the printer and easily accessible during the batter2. implied 5 3 3 Warranty and or Repair Service A Return Authorization number must be issued before a unit is returned to Extech for repair Once a unit has been properly returned to Extech Note The customer is responsible for ensuring proper packing to prevent damage in transit as well as the shipping costs back to Extech it will be repaired estimates are provided first if the repair cost is estimated above 100 00 and returned via UPS ground The customer may elect a faster mode of transport at their cost 23
3. the only way to tear the paper Pulling up and pulling sideways without using the tear bar can cause a paper jam due to paper misalignment in the printhead mechanism Tearing the Paper 3 Using the Printer 3 1 Initial power up and self test Once the Battery is charged and the paper is loaded an initial power up self test can be performed Press the lt On Off gt switch once This turns printer on The Green LED illuminates After approximately 20 seconds if no instructions are sent to the printer the printer will automatically turn off to conserve battery life Ifthe printer is set for infrared communications IrDA mode the printer will stay on all the time Pressing the lt On Off gt switch again will turn the printer off Press the lt On Off gt switch to turn the printer off The green LED turns off To start the self test press and hold the lt FEED gt switch then press the lt On Off gt switch The printer will start printing the self test messages Release the lt FEED gt switch Press the lt On Off gt or lt FEED gt switch to stop or cancel the self test print The first few lines of self test show the printer firmware version the current printer settings for example IrDA or Serial mode and a list of any optional or special features installed 3 2 Connecting the Printer The 2500THS printers support Serial RS232 and IrDA compatible infrared communication interfaces Radio frequ
4. EXTECH INSTRUMENTS S2500THS USER GUIDE VERSION 2 0 DATE March 2004 Table of Contents Getting Started Declaration of Conformity _ General Precautions Unpacking the printer Installing and Charging the Batter Reading the LED Status 1 4 Attaching Belt Loop System Loading Supplies Adding Paper Labels 2 2 Tearing Paper Suppl 8 8 Using the Printer Initial power up and self test 9 Connecting the Printer 4 Printer Maintenance Charging the Printer Battery Verifying Battery Charge State Battery and Safety Information Recycling your Batteries 18 Trouble Shootino Printer Supplies Specifications Printer Specifications 1 Supply Specifications 2 Cai Declaration of Conformity Se R Telephone 1 781 890 7440 Declares that theProduct Model Number S2500THS S1500T Optionally Containing Bluetooth radio short range OEM module from connectBlue ab cB 0701 01 FCC ID PVH 070101 Conforms to R amp TTE Directives 1999 5 EC EN 300 328 2 EMC Directive 89 336 EEC EN 301 489 1 and 17 and Low Voltage Directive 73 23 EEC EN 61131 2 Conforms to the following regulation and or standards FCC Part 15 Subpart B Class B ee CE EN60950 CE EN55022 Class B CE EN61000 3 2 CE EN61000 3 3 CE EN50024 Supplementary Information The product complies with EMC Directive 89 336 EEC and Low Voltage Directive 73 23 EEC The product conform
5. The battery Fast charge is initiated each time the power adapter is connected to the printer The fast charge controller checks the battery s voltage and temperature before the start of the fast recharge process If the battery voltage or the temperature is outside of the fast charge limits the charger defaults to trickle charge at C 10 or 70mA rate Optional external battery chargers are available for Extech batteries 4 2 2 Important Notes on Replacing Batteries Check for the correct Extech part number for the battery and only order that part for your new battery A Caution Risk of explosion if battery is replaced by an incorrect type 4 A Caution Dispose of used batteries according to instructions in Section 4 5 4 3 Verifying Battery Charge State It is strongly recommended testing your printer before returning to Extech Follow these steps to identify and correct any battery power problem that may be encountered These will help to identify that the fault is with the printer and not some other part of your system To test the AC adaptor use a multi meter and measure the output Output should be 10VDC Press the lt ON OFF gt switch and wait until all LED s are off Insert the AC adaptor plug into the printer If the amber LED goes on the battery is not fully charged but the charge circuit is functioning 17 The AC power portion of the circuit appears ok Disconnect the AC Adapter once the battery has charged
6. al RS232C Interface signals 3 4 Infrared Communications IrDA Dip Switch 1 must be in the lt ON gt position The printer can be powered up by pressing the power lt On Off gt switch If no IrDA connection is made the printer will automatically power down to a lower power level to conserve battery life It will remain in a sleep mode until an IrDA connection is made at which time the printer will wake up and print the requested data Pressing the power switch again will turn the printer lt OFF gt 12 3 5 Bluetooth Communications Option All Dip Switches must be in the lt OFF gt position Note Adjust settings to match those of the Bluetooth module in your computing device The printer can be powered up by pressing the power lt On Off gt switch When powered up in Bluetooth mode the printer will not enter a sleep mode and will remain active waiting for the wireless print command Pressing the power lt On Off gt switch again will turn the printer lt OFF gt Note In Bluetooth mode it is necessary for the mobile computing device you are using to discover the printer and the printer needs to be set as a favorite Refer to instructions provided by the systems integrator Note Systems Integrators Refer to the Bluetooth manual provided with your mobile computer and the Bluetooth section of the Developer s Manual available for this printer 3 6 Using the Magnetic Stripe Reader The Magneti
7. c Card Reader is a factory installed option This option requires special application software to read and process cards with a magnetic stripe such as credit cards or driver s license Note Refer to the Figure 4 if your printer is equipped with the optional magnetic stripe reader Quickly swipe the card through the reader either left to right or right to left The magnetic stripe must be facing toward the paper supply door as indicated below while it is passed through the reader Refer to Table 4 for the description of the LED indicator Status LED indicator State Green ON Ready waiting for card to be swiped OFF Good swipe Card data read OR Card not ready to be swiped gt Red CON Error reading card s data Table 4 Magnetic Card LED Indicator 13 Magnetic Card Swipe Illustration 3 7 Programming Information This section lists the printer control commands strings Note System Developers Please refer to S2500T programmer s manual for further details Other features may be available and are described in the programmer s Manual 3 7 1 ASCII CONTROL CHARACTERS NORM 14 20 Return to default 42 column mode 14 3 7 2 Printer Font Commands Courier Character Set FontName Character size WxH Command String 16 CPI normal 12x23 ESC k 2 12 CPI normal 16x23 ESC k 1 13 CPI rotated 14x16 ESC k 0 3 7 3 Printer Font Commands ESC arora 3 7 4 Printer Graphic C
8. easures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help For Bluetooth equipped printers please note The printer contains an OEM Serial Port Adapter from connectBlue with FCC ID PVHO70101 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 3 2 Warranty This printer is warranted by Extech Data Systems to be free of defects in parts and workmanship for a period of one year from date of shipment This warranty does not apply to defects resulting from action of the user such as misuse improper wiring operation outside of specification improper maintenance or repair or unauthorized modification Extech specifically disclaims any implied warranties of merchantability or fitness for a specific purpose and will not be liable for any direct indirect special incidental or consequential damages Extech s total liability is limited to the repair or replacement of the product The warranty set forth above is inclusive and no other warranty whether written or oral is expressed or
9. ency RF communication is also available as an optional feature Serial IrDA and Bluetooth communication settings can be changed via a DIP switch located on the control card The DIP switch is located inside the battery compartment as illustrated below indicating the location of this switch Figure LA shows the DIP switch selection The functions assigned to these switches are shown TABLE 2 If the Serial interface is selected the communication Parameters Baud rate Data Bit and Parity must be set Note Optional serial cable is available for Serial RS232 communication part 5892R D9 Printer drivers for Windows 95 98 NT 2000 and XP are available from Extech PrinterCE print Control utility is available from Extech for Windows CE devices Printboy Print Utility from Bachmann Software or PalmPrint Utility from StevensCreek are recommended for Palm Pilot devices 3 2 1 Location of Dip Switches Infrared Communications IrDA Dip switch 1 must be in the lt On gt position Serial and Bluetooth Communications Dip Switch 1 must be in the lt Off gt position 10 3 2 2 Setting Dip Switches EXAMPLE dip switch 1 shawn in ON position Figure 1A Dip Switch Settings Showing setting for IrDA Note Be careful when changing dip switch settings Carefully use a pointer on the dip switch you are going to change DO NOT use a screw driver or apply excessive force 3 2 3 Di
10. for 5 minutes or so Press and hold the lt FEED gt switch then press and release the lt ON OFF gt switch and then release the lt FEED gt switch The printer will print a self test receipt Ifthe self test receipt is printed the DC power is ok Press lt ON OFF gt switch and wait until all LED s are off Plug the AC adaptor into the printer Press lt ON gt the green LED is illuminated and after about 20 seconds the LED should go off If the amber LED is on this will continue on through this test indicating that the battery is accepting a charge and that the charge circuit is ok At the end of a 180 minute charge cycle the LED will go off 4 4 Battery and Safety Information The printer is powered by a 7 4V Li lon battery cartridge Charging time in the printer is approximately 3 0 hours Take the battery out of printer if storing the printer for long periods of time The battery storage temperature is 40 F to 104 F 4 C to 40 C Do not store a fully charged battery at temperatures greater than 104 F 40 C for long periods of time the battery may permanently lose charge capacity Be sure to use a fully charged battery before long or battery intensive printing sessions Certain operations for example printing receipts with a lot of bar codes and graphics drain the battery more quickly than others Dispose according to your local regulations Do not throw in trash 4 Caution Do not disassemble short circuit heat ab
11. h isopropyl alcohol and clean the print head m Clean the platen roller with a dry cloth or small brush Note You can also use another cotton swab moistened with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around Moisten another cotton swab with isopropyl alcohol Rub the swab across the black mark sensor to remove any build up 16 Moisten another cotton swab and rub the swab across the tear bar to remove any build up Note You may experience dust build up depending on the environment and the quality of the paper supply you use If this occurs use a can of compressed air to blow dust and paper debris out of the printer 4 2 Charging the Printer Battery The printer battery is charged using the wall mount adapter provided Follow these steps to charge the battery pack Plug the power adapter into an appropriate wall socket then plug the power adapter cord into Adapter Plug on the side of the printer see Figure 4 The yellow CHARGE LED will illuminate to indicate battery is charging The Charge LED turns off when battery cartridge is fully charged It takes about 180 minutes to fast charge the battery cartridge To insure full charge printer should not be operated while the battery is charging 4 2 1 Important Notes on Charging Batteries The model 2500THS printers require an adaptor output of LOVDC 1 4A
12. k mark on face of supply Paper roll diameter Outside 1 5 inches 37 5 mm Inside 56 inches 14 mm Maximum Print Area 1 85 inches 72 mm X 5 3 inches 203mm Approved Vendors Kansaki P300 P310 P350 P354 P530UV TO281CA OP200 TO381N F180 F380 F550 Jujo TF 50KS E2C Honshu FH65BV 3 21 FIGURE 4 2500THS Features 1 Power Green Low Power Yellow dual LED indicator Charge Yellow LED indicator MCR Green Fault Red dual LED indicator Paper Door Release Button ON OFF Button Paper Feed Button MCR Swipe AC Adapter Plug RJ Serial Interface plug 0 IrDA Interface U N HONDY ZZ 5 3 Regulatory Notes 5 3 1 FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following m
13. must be returned to an authorized service center Under no circumstances should the user attempt to take the printer apart 19 4 7 Printer Supplies Part Number Description 757060 2500THS Thermal paper pack 2 25 57 mm 5 rolls per pack 7A1000011 2500THS Li lon Battery Cartridge 7 4VDC 1800mA Input 1L20VAC Output 10VDC 1 4A US Plug Input 220VAC Output 10VDC 1 4A Euro Plug Input 240VAC Output 10VDC 1 4A UK Plug 7A060028 Programmer s Guide 2500THS Available from Extech Email printers extech com Windows 95 98 NT 2000 Drivers Download http www fieldsoftware com PrinterCE htm Windows CE print Utility Download http www stevenscreek com pilot dodownload htm Palm Pilot print Utility PrintBoy for Palm O S http www bachmannsoftware com downloads htm 5892RJ D9 Serial Data Cable RJ to DB9 PC compatible pis Printer parts and supplies 20 5 Specifications 5 1 Printer Specifications 20 to 85 non condensing 5 to 95 non condensing 2 25 wide 57mm 203 dpi 8 dots per mm Supported Fonts Standard normal and bold Bitmap Large normal Reduced normal and bold Large rotated Codabar Code 39 UCC EAN 128 UPC EAN JAN Interleaved 2 of 5 Code 128 5 2 Supply Specifications Thermal direct receipt paper Supply Thickness 2 2 to 3 5 mils receipt paper Supply Width 2 25 inches 58mm Supply Length 1 roll of receipt paper is approx 600 inches 15 240 mm Blac
14. of the printer into the slot of the connector Pull down until you hear a click The printer is now secure Place the loop over your belt Allow the printer to hang down on the left or right hip To release the printer press in on the two latches on the connector and pull the knob clear of the slot Note Do not force or pull the printer from the connector without pressing in on the two latches 2 Loading Supplies 2 1 Adding Paper Labels The printer can print text bar codes and graphics on thermal receipt paper See Supply Specifications for the width thickness requirements and approved vendors Follow these steps to load printer paper Press down on the button on the top cover next to the Extech label as shown in Figure 4 The paper door will pop open a short way Grip either side of the paper door and open it will open to 180 degrees Place the paper roll into the paper supply well Make sure the paper supply unwinds from the bottom as indicated below with the thermal side closest to the print head Unroll about 3 inches of paper from the roll and position between the print head guides Close the paper door Loading the Paper Roll 2 2 Tearing Paper The printer s paper door acts as a tear bar Pull one edge of the paper against the tear bar as indicated then tear down and across against the tear bar to tear the paper Caution The tear bar may have sharp edges Using the tear bar is
15. ommands Select dot line spacing between printed lines 8 bit Graphic command 3 7 5 Magnetic Card Reader Control Commands Command String Printer Action ESC M nnm Cr Select MCR with nn auto timeout ESC C Cancel MCR read process 3 7 6 Graphic Logo and Bar code commands ESC Z nl n2 L data 15 3 7 7 Printer Supervisory and Control Commands ESC P alpha ERROR fe 0121314516171819 anaE JA B C D JE F G H T J K L M IN fO P Q R S T U V WR Y ZES 1 _ eere ahii kh enola ett uuele Hoce l e l l j je l l i l J E f l f lE j lx F li l lA A 32 T44 li le Sls gg TAAA a T la lajalg m elvialyl5 le A Injelx alelol e v E LEIP T IT T cole feo TP OLB l 8 Glu le TOU y p 4 8 lo E iF vlolele PC Line Draw Character Set 4 Printer Maintenance 4 1 Cleaning You may need to clean the print head and platen roller after printing a number of rolls of paper whenever you load new supplies or when you see voids in the printout A Caution Do not use sharp objects to clean the print head This may damage the printer and require service Open the paper door by pressing the button on the top cover next to the Extech label as shown in Figure 4 The paper supply door will pop up Remove the paper roll Moisten a cotton swab wit
16. ove 80 C or incinerate The battery may explode The recommended temperature for charging is between 68 F 20 C to 77 F 25 C 4 5 Recycling your Batteries The Rechargeable Battery Recycling Corporation RBRC is a non profit organization created to promote recycling of rechargeable batteries For more information about how to recycle batteries in your area visit www rbrc org 18 4 6 Trouble Shooting Problem Action __ _ _ 4 Remove any jammed supply a paper jam Reload paper supply Does not print Check or replace the printer s battery Make sure the paper supply is loaded correctly not backwards Verify communication between the host device and the printer by disconnecting the communication cable and performing a printer self test Light printing a or recharge the battery Adjust the print contrast through print application Clean the print head following the cleaning instruction listed in Cleaning section Red Error LED on Check that paper roll is not out m Error reading MCR After extended printing print head may be hot printer will pause before resuming orinting If the problem is not identified following above trouble shooting guide contact Extech Technical Support Support numbers and Email addresses are listed at www extech com AN Other than routine cleaning and other maintenance described in Section 4 the printer is not intended to be serviced by the user It
17. p Switch Functions Developer s refer to Programming Manual for more information In order for changes to the dip switch configuration to take effect the printer power must be reset IrDA aS 2 amp 3 BaudRate SW a ee Continuous Power On can be shut down by pressing On Off switch Auto Power Off No Parit Odd Parit Printer Power Control Hardware Continuous Power On can be shut down only by taking the battery out Auto Power Off Off Table 2 DIP Switch Setting 11 3 3 Communications Serial m The RS232C Interface signals for the 2500THS Series printers are terminated on a 6 PIN RJ type data connector located on the side of the printer Six connections are provided from the Serial Interface to the host computer TABLE 3 below lists the Serial Interface signals and pin outs on the RJ connector and the connector pin locations are shown in FIGURE 3 m A minimum two connections are required for operation RXD pin 3 and Common pin 1 Note The communication Parameters Baud rate Data Bit and Parity must be set the same as the host device settings Dip switch 1 must be in the OFF position FI DATA CONNECTOR SHOWING PIN LOCATIONS FRO T TE VY AAIE R DATA CONNECTOR RJ25 CONNECTOR PIN FUNCTIONAL DESCRIPTION SIGNAL NAME R5232 from Host RXD INPUT RS232 from Printer OUTPUT Clear to send from Printer OUTPUT Logic common COM Request to send from Host RTS INPUT 2500THS Seri
18. rtable printers are full featured portable receipt printers designed for varied job environments including field service field sales hospitality and restaurants ticketing and many others where point of service receipts are required The package contains printer battery cartridge AC wall mounted charger may be USA European or UK style plug for charging the battery inside the printer belt loop system and roll of paper supply already loaded in the printer Both cabled and wireless communication is possible 1 2 Installing and Charging the Battery Cartridge Note One battery cartridge is included with the printer Similar to a cordless phone battery the printer s battery must be charged before using it 1 2 1 Installing the battery Bottom of the Printer Showing Battery Compartment with Battery Installed Note Refer to the illustration below to install the battery pack in the printer Extech batteries must be cycled several times to achieve maximum capacity To cycle a battery fully charge it and then allow full discharge through normal use in the printer Unlock the battery door by sliding the battery door locking tab down Open the battery door Insert the battery as shown The battery side with two contact terminals should be facing down to make contact with the two spring probes inside the battery compartment Close the battery door Lock the battery door by sliding the battery door locking tab up
19. s to ANSI UL STD 60950 amp Certified to CAN CSA STD C22 2 No 60950 00 CB Certified ETL Listed control 3046813 The product is IEC 68 certified dd Arntony Revis General Manager General Precautions Before using this product be sure to read through this manual After reading please keep the manual in a safe place for future reference The information contained herein is subject to change without notice of any type Extech is not responsible for any operational results regardless of missing information errors or any misprinting in this manual Extech is not responsible for problems created as a result of using options and consumables not approved by them This product is designed for servicing at an Authorized Service Center Other than routine maintenance described in this manual the user should not attempt to repair service or disassemble this product Incorrect operation handling or improper operating environments may cause damage or otherwise affect the proper operation of this product Such actions invalidate the product warranty In this manual and on the Printer and accessories we make use of internationally recognized safety symbols as follows Caution Refer to the explanation in this Manual Caution Risk of electric shock Double Insulation or Reinforced insulation DC Direct Current or Voltage AC DC Current or Voltage 1 Getting Started 1 1 Unpacking the Printer The S2500THS and SL500T po
20. y recharging process Either switch the socket off if supplied with a socket switch or pull out the charger from the socket or disconnect the plug from the orinter in the event of any problems 1 3 Reading the LED Status This table explains the LED indicator status Refer to Figure 4 for the locations described for ON OFF and FEED pushbutton switches and AC adaptor socket LED Indicator State Status __ Multi Function Green Printer is on and ready to receive data Dual Green amp Yellow Yellow Indicates low power or Red Battery needs recharge Red Very low power Printing not possible Yellow Yellow The battery charger is charging the battery at a fast rate Ifthe battery is below 5 0V the battery is being trickle charged until the battery voltage reaches 5 0V and then the fast charge rate is started The LED will turn Off when the battery is fully charged Green and Red Green Indicates that MCR is ready to accept data Red Indicates a fault condition or a printer error The printer is not ready to accept data Note Refer to the troubleshooting guide to determine error or fault condition Table 1 Reading the LED Status 1 4 Attaching Belt Loop System The belt loop system consists of two parts A knob located on the back part of the printer just above the battery door A strap with click on connector To attach the strap insert the knob located at the bottom
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