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1. RTX 1 BAY 3Q USER MANUAL Revised March 4 2013 Covers Models RTX110 3Q RTX Secure 110 3Q RTX111 3Q RTX Secure 111 3Q RTX112 3Q RTX115 3Q and RTX115DC 3Q Digital Cinema Features e Fast data connection options USB 3 0 eSATA and dual FireWire 800 e Sturdy aluminum case provides excellent heat dissipation and rugged durability e Key lock secures drives during transport e Models with encryption include a hardware based real time encryption engine using AES the government approved encryption standard Reliable 40mm cooling fan e LEDs for drive power and access RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 Table of Contents 6 Frequently Asked Questions 7 Technical Specifications 1 Pre Installation Steps 1 1 Accessories Check the accessories with your RI X1 Bay 3Q The box should contain the following items Item Quantity Quick Start Guide and Warranty Information RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of RTX1 Bay 3Q This will help you to better understand the remaining instructions RTX111 3Q RTX110 3Q and RTX Secure 111 3Q RTX Secure 110 3Q and 112 3Q Power and Access LEDs Key Lock Ejection Handle Key Lock Encryption Key Slot Carrier Handle Power and Access LEDs RTX112 3Q only RTX115 3Q and Rear of all Units RTX115DC 3Q Encryption Key Slot RTX Secure 110 and Drive R
2. 10 5 or newer If you need to use your RTX with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process The drive in the window to the left is highlighted and ane Ext Hard Disk Media E 7 en a or el denoted with the letter A and the Erase tab in the center PA SRE of the window is highlighted and denoted with the letter gg sri maa B eee B corresponding to the steps above in which each item o erase al on a disk or volume a a i lt x the disk or volume in the list on the left IS mentioned format and name g g ecovery of the disk s er A 5 2473 lt rifs a 5 e E A z R a 4 1 2 Mounting and Unmounting Volumes paces lle EREE M If the hard drive installed in the RTX is already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable Use OS X s Disk Utility to easily format the drive see section above Unmount the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 4 1 3 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in
3. your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you are only sporadically booting from the RTX hard drive RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU 4 2 Usage with Windows Operating Systems 4 2 1 Formatting a Drive When you first mount a drive to a Windows operating system a pop up window will ask you if you would like to format it Click Format Disk and skip to Step F If the prompt does not pop up use the Disk Management utility by following these steps a Right click on the My Computer icon on the desktop Windows XP or the Computer button in the Start Menu Windows Vista 7 Server 2008 Server 2008 R2 Server 2012 then select Manage For Windows 8 select your Desktop then open Windows Explorer from the toolbar Right click on Computer in the left hand navigation pane and select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management labeled B in the picture below c The drive should appear in the list of Disks in the lower middle right pane You may need t
4. an a minute g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found by double clicking on the My Computer icon on the desktop Windows XP by clicking on the Computer button in the Start Menu Windows Vista 7 Server 2008 Server 2008 R2 or by clicking on Computer in the navigation pane of a Windows Explorer window Windows 8 Windows Server 2012 RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU 4 2 2 Mounting and Unmounting Volumes lf the hard drive inside of the RTX carrier is already formatted you can begin using the volume right away When the RTX is properly connected and turned on a window may open to allow you access to the volume If no window appears find the volume by double clicking on the My Computer icon on the desktop Windows XP by clicking the Computer button in the Start Menu Windows Vista 7 Server 2008 Server 2008 R2 or by clicking on Computer in the navigation pane of a Windows Explorer window Windows 8 Windows Server 2012 Unmount the RTX before powering it down by left clicking the green arrow icon on the task bar in Windows XP or the USB plug icon with the green checkmark on the Desktop task bar Windows Vista 7 8 Server 2008 Server 2008 R2 Server 2012 and then selecting the proper device from the menu that pops up You may have to click on the Sh
5. eady Error LED RTX Secure 111 3Q only Power switch Drive Activity Fan Error LED Disable Switch Key Lock Carrier Handle FireWire ports eSATA Port Power button Power Connection ling F Soong Tan USB 3 0 Port Port 2 Installation Steps 2 1 Installing a Hard Drive 2 1 1 RTX100 3Q and RTX Secure 110 3Q a Pull the ejection handle open the door b Slide in your SATA hard drive connector end first c Shut the door until you hear it click 2 1 2 RTX111 3Q RTX Secure 111 3Q and RTX112 3Q a Slide the drive carrier out of the RTX b The carriers cover is held in place by a screw on the rear of the carrier Remove the screw then remove the cover c Slide the drive in from the front of the carrier d Mate the connection on the drive with the connection on the drive carrier circuit board e Flip the drive carrier assembly over while holding the HDD in place Secure the drive in place with the provided screws RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU f Attach the Temperature Control Cooling Sensor to the top of the drive with an adhesive strip g Replace the carrier cover and secure the screw on the rear of the carrier h Slide the carrier into the RTX A flashing green LED on the bay indicates bay fan failure Call CRU technical support 2 1 3 RTX115 3Q and RTX115DC 3Q a Slide the drive carrier out of the frame b The carriers cover is held in place by two screws one on either side of the car
6. o scroll down to see it If the drive is already formatted you can identify it easily by its volume name If the Device Properties Box labeled C in the picture below says Not Initialized you ll need to initialize the disk before formatting it Right click on the Device Properties Box and select Initialize Disk If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for volumes larger than 2TB Note Windows XP does not support GPT for volumes larger than 2TB d To format the volume right click the Drive Properties Box labeled D in the picture below and select New Partition Windows XP or New Simple Volume Windows Vista 7 8 Server 2008 Server 2008 R2 Server 2012 The Disk Management section on the left is highlighted and denoted with a B and the Device Properties and Drive Properties boxes are highlighted and denoted with a C and D respectively corresponding to the steps above e Unless you wish to customize the settings in these dialog prompts Click Next on the Select Partition Type shows up in Windows XP only Specify Volume Partition Size and Assign Drive Letter or Path dialog prompts leaving the default settings f You will now see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Quick Format which will ensure that the formatting process takes less th
7. or may not support this feature Q It is possible to boot to the external drive s in this product A Only if that feature is supported by the eSATA host to which you are connecting Many eSATA hosts do not support booting If this feature is important to you you should read the technical specifications of any host card you re considering to make sure it supports booting Q Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive sometimes you may see a message such as The disk is in use and could not be ejected Try quitting applications and try again It could be a background application like Sherlock or the Finder This is not a defect or issue caused by the WiebeTech device Try invoking the Force Quit feature in OS X to see what software may be running For Windows XP the equivalent command is CTRL ALT DEL Q Can access drives formatted NTFS on my Mac A Mac OS 10 3 or higher allows drives formatted in NTFS to mount and be seen as read only volumes Data may not be written to the drives but it may be copied from the drives RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 7 Technical Specifications RTX110 3Q RTX Secure 110 3Q RTX111 3Q RTX Secure 111 3Q RTX112 3Q RTX115 3Q RTX115DC 3Q USB 3 0 up to 5 0 Gbps eSATA 3G up to 3 0 Gbps FireWire 800 up to 800 Mbps Actual throughput is drive dependent Interface Type
8. ow Hidden Icons arrow on the task bar to find the correct icon Windows will indicate when it is safe to disconnect the RTX Disconnecting the unit without first ejecting it can result in data loss 5 Warnings and Notices e f your drive is inserted incorrectly it may cause damage to the internal connections Be sure to only insert 3 5 SATA drives and to insert them properly Do not eject the drive while it is being accessed Data loss could result e Do not move RTX while the drive has power e Although a drive can be accessed without locking the ejection handle locking is recommended to keep from accidentally ejecting a drive while in use Use caution when pulling on the ejection handle so that if it is locked you do not break the handle Encryption e Though the Security Key port is mechanically identical to the standard Mini USB port inserting Security Keys into any other Mini USB port may damage the keys and render them useless Please only use Security Keys in RTX products e Likewise inserting a Mini USB cable or other device into the RTX Security Key port on the carrier may cause internal damage and potentially lead to loss of data e Any time power is cycled on RTX with encryption the Encryption Key should be installed and the RTX key turned to the locked position prior to cycling the power 6 Frequently Asked Questions Q am trying to use my RTX to boot over FireWire on my Mac and it does not see my drive d
9. quired to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded as SY 2 Use a data cable with RFI reducing ferrites on each end Fe a ann 3 Use a power supply with an RFI reducing ferrite approximately 5 inches ua EE from the DC plug 4 Reorient or relocate the receiving antenna RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0
10. rier Remove these screws then remove the cover c Insert the drive into the carrier d Mate the connection on the drive with the connection on the drive carrier circuit board e Flip the drive carrier assembly over while holding the HDD in place Secure the drive in place with the provided screws f Replace the drive cover and secure the screw on the rear of the carrier g Slide the carrier into the frame assembly Flashing red and blue LEDs on the bay indicate bay fan failure Call CRU technical support 2 2 Connecting and Powering RTX110 3Q RTX 3Q can connect to your computer in one of several ways eSATA FireWire 800 USB 2 0 and USB 3 0 Choose one of those cables to use and plug it into the product Connect the power cord to the product and to a grounded electrical outlet NOTE To connect RTX110 3Q to a USB 2 0 host you must use a USB 2 0 cable For models with encryption ensure that the encryption key is inserted and that the lock on the bay is in the locked position Switch the product on The drive will spin up automatically on RTX100 3Q and RTX115DC 3Q The key lock needs to be in the locked position for RTX Secure 110 3Q RIX111 3Q RTX Secure 111 3Q and RTX112 3Q to spin up For RTX115 3Q press the power button to spin up the drive Your RTX 1 Bay 3Q is now ready to use If the hard drive is already formatted it can be used right away lf the hard drive is brand new or its format is not compatible with
11. s amp Speeds h Drive Types Supported 3 5 SATA hard drives Windows 8 Windows 7 Vista XP Operating System Requirements Mac OS X Linux distributions that support the desired connection type Input 100 240VAC Heme slyly Output 12V 3V 3 5A Encryption Hardware based AES 256 encryption engine Models with encryption only Product Weight 6 pounds empty 8 pounds with drive Support Contact us through www cru inc com support We also offer phone support at 800 260 9800 and 866 744 8722 2011 2013 CRU Acquisitions Group LLC All rights reserved RTX and TrayFree are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners Limited Product Warranty CRU DataPort CRU warrants RTX to be free of significant defects in material and workmanship for a period of three years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for an
12. ue This is a great solution for recovering lost data from a hard drive which has suffered data loss or corruption If there is a true hardware failure of your hard drive that prevents it from communicating with your computer there is no software solution in existence that can fix this problem However since we cannot tell you with any certainty whether or not you are experiencing hardware failure in your particular hard drive we would encourage you to download a free demo version of ProSoft s Data Rescue from www prosofteng com It is limited in that it only allows you to recover one file per session but it will tell you if it even sees any files Q just connected my eSATA product to my computer for the first time turned on the power but the drive did not spin up Is the drive dead A SATA drives will not power up if a SATA cable is plugged into them but no valid connection is established with a host To test this unplug the SATA cable but leave the power plugged in If the drive spins up in this configuration then the problem can be attributed to the SATA host i e eSATA host card In models with encryption the RTX key lock must be in the locked position and the encryption key installed for the unit to power on successfully Q Can hot swap drives with this product A Only if the eSATA SATA host supports this feature All eSATA host cards currently sold by CRU WiebeTech support hot swapping Third party host cards may
13. uring the boot process What is causing the problem A Our products are designed to work with 3TB drives when they arrive to our customers Some Macs may have FireWire chips that are not compatible with booting drives over 2 2TB In these computers you can disable the ability to use drives larger than 2 2TB in the enclosure if you would like to boot over FireWire RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU Q Why is my hard drive experiencing data corruption A Many things can cause data corruption on hard drives whether they are inside your computer or inside an external storage product Malicious software OS bugs failure to properly disconnect external devices or no reason at all Data corruption or loss is therefore not covered by warranty this is the case with all rational companies in the storage industry The first thing to try is restarting both the computer and the external device If the data is still corrupted try running built in OS utilities Such as Mac OS X s Disk Utility First Aid on the hard drive For best results boot your computer with a Mac OS X Installation CD and launch Disk Utility from the CD When you reach the Mac OS Installation program you can run Disk Utility from one of the menus at the top of the screen From Disk Utility you can run Verify Disk and Repair Disk to find and fix any errors that may be present in your Mac OS installation If the OS utility doesn t help you may need Data Resc
14. y costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may Cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re
15. your computer the drive will need to be formatted before being used 3 Encryption Information Secure model only e RTX 3Q with Encryption uses full disk hardware encryption to encrypt the entire contents of the drive including the boot sector operating system and all files without performance degradation e The Security Key must be installed prior to powering on the RTX 3Q with encryption for the data to be decrypted on the drive If the key is externally connected to the Mini USB Security Key Port and is not internally installed then once it has been accepted it may be removed and stored in a safe location Always store Security Keys apart from the data so that in the event that the drive is lost or stolen the data is protected e When a drive is formatted using an encryption key the same or a duplicate key must be used in order to access the data There is no back door to access the data lost keys make data recovery virtually impossible RTX1 Bay 3Q User Manual A9 110 0001 REV 2 0 CRU 4 Usage with Mac and Windows Operating Systems 4 1 Usage with Mac OS X 4 1 1 Formatting a Drive To format use Disk Utility pictured below which can be found in the Applications folder a Click on the drive in the window to the left b Click the Erase tab in the window to the right c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS

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