Comdial Digital Telephone System LCD Speakerphone System
Contents
1. Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 7 of 34 e ee main reseurce a ie Music on Hold To set music on hold 1 Press ITCM 2 Dial 04 3 Press 1 to enable or 2 to disable The Light at button A1 top left programmable button will be illuminated when music on hold is enabled Setting the Night Transfer for Ringing Mode Normal ringing assignments of incoming lines may be transferred to a station or stations for off hour or special answering Stations may also be assigned to answer any ringing outside line Set the night transfer mode from the attendant s station 1 Press ITCM 2 Dial 03 3 Dial 1 to enable or 2 to disable 4 Press SPKR to end Setting a night Transfer Button To program a Night Transfer Button 1 Press ITCM Dial 1 Press one of the programmable buttons Press ITCM Dial 03 Press SPKR to end nS Setting the System Clock The time and date appear on the LCD speakerphone display To set 1 Press ITCM Dial 01 Dial two digits for year 00 99 Dial two digits for month 01 12 Dial two digits for day 01 31 Dial two digits for hour 00 23 Dial two digits for minutes 00 59 Press SPKR to end Seer Print Station Message Detail Accounting Records SMDA If your system is connect dot a printe2. To redial the last dialed number one time press SPKR or hang up to disconnect Press To redial one a minute for 10 minutes press the ARDL button When the tone is heard over the speaker answer the call Cancel an automatic redial request lift and replace handset or use the phone to make another call Select a Line Group If your system utilizes line groups access your line group by pressing ITCM and dial the line group access code 9 81 82 or 83 for groups 1 4 Listen for outside dial tone and dial the number Display Call Time or Cost If you installer programs your LCD phone to display call costing press the COST button to show the cost of the current call Otherwise the pressing the TIMER button will show and display the current call duration Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 16 of 34 e r main reseurce a i After ending a call to view call time or cost for the last call made press HOLD or HOLD twice respectively Line Queuing If all the lines in a group are busy you can put your telephone in queue to await an idle line To queue press ITCM and dial the group access code 9 81 82 83 At the busy tone dial 8 and hang up When the line group is free your phone will sound several short ring bursts Lift the handset and make your call To cancel line group queuing press ITCM dial 8 and hang u
3. 10 00 SION UT ey To clear a feature access button repeat the programming procedure except press CLEAR before pressing the storage location button Special Purpose Feature Buttons Assist Sends a message to an LCD speakerphone that lets the user know with a tone and station message display that you need assistance Automatic Redial Causes the system to dial the last number you dialed once every minute for 10 minutes ringing for about 30 seconds each time Headset Button Allows you to use your phone with a headset instead of using the speakerphone Connect the headset in place of the handset and press the headset button Group Listen Allows others in the room to hear a conversation over the speaker while you use the handset or headset The called party can only hear the conversation transmitted through the handset or headset Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 30 of 34 main reseurce e a ie Response Message Returns a non verbal response to a SOHVA call Transfer Conference Autodial Button Allows single key transferring of calls to a predetermined station often the voice mail system Subdued Off Hook Voice Announce SOHVA Button If you wish to interrupt a busy station use the SOHVA button To select a special purpose button 1 Press ITCM Dial 1 2 3 Press the desired programmable button 4 Dial the
4. DSS Direct Station Select EXIT Exit EXT External FEAT Feature FWD Forward G followed by last number Group HOLD Hold HVHLD Have Hold INT Internal L followed by last number Line Last No Saved Last Number Saved LIGHT Light Contrast MUSIC Background Music MSG Message Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 3 of 34 e r main reseurce NEXT Next Display OVER Override LCD Screen Feature P followed by last number Port PERS Personal PREV Previous Display RECALL Recall RECON Reconnect RING Ring Tone S followed by last number Station SAVE Save Number SDIAL Speed Dial SEND Send Transfer SET Set SOHVA Subdued Off Hook Voice Announce TIMER Timer TKMSG Take Message VAB Voice Announce Block Rings Two short rings intercom call Single longer ring outside call One short ring burst voice announce Three short ring bursts ringback from a hall on hold or in queue Choose from six rings to identify calls ringing to your phone Program Attendant Features Creating LCD Response Message Your phone system provides two default messages Back at and Call You may add eight additional messages or choose not to use the default messages and create 10 customized messages To Store LCD Messages 1 Write your messages up to 16 characters on t
5. Press T C to save Repeat steps 3 9 to store the next number Press SPKR to end Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 9 of 34 e r main reseurce a System Speed Dial Numbers Loc Name Loc Name Loc Name Number Number Number System Alarm Reporting When the system experiences a disruption such as a failure to communicate with a particular station due to a disconnected station or an off line system data printer an alarm signal displays at the attendant s station The attendant can command the system to display alarm codes on the LCD of their phone When enabled and a new alarm is present a flashing displays on the first line of your phone s LCD Keep note of the alarms displayed and relate these to the installer of your system To Display Alarms Press and hold for five seconds The following information may be displayed Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 10 of 34 e r main reseurce a Station disconnected from station port for more than five minutes Month day station port number and station extension number are s
6. ie Quick Reference Guide Feature Enable Cancel Account Code Programmed button or ITCM 04 Assist Programmed Button Attendant ITCM 0 Automatic Callback ITCM Ext 6 ITCM 6 Background Music ITCM 1 ITCM 1 Call Forward All Calls ITCM 5 ITCM 5 Call Forward Personal Calls ITCM 05 ITCM 05 Call Pickup Directed ITCM 4 plus ringing extension Group ITCM 4 Call Park ITCM 91 99 ITCM 91 99 to retrieve Call Waiting ITCM Ext 01 Hang Up Directed Hold ITCM 90 Ext ITCM 90 Executive Override ITCM Ext 03 Hookflash Code ITCM 04 LCD Messaging ITCM 02 0 9 SPKR ITCM 02 Line Group 1 ITCM 9 Line Group 2 ITCM 81 Line Group 3 ITCM 82 Line Group 4 ITCM 83 Line Group Queue ITCM grp Code ITCM 8 Message Waiting ITCM 3 Ext ITCM 3 Ext Night Answer ITCM 80 Zone 1 Paging ITCM 84 Zone 2 Paging ITCM 85 Zone 3 Paging ITCM 86 All Call Paging ITCM 87 Meet Me Paging ITCM 88 External Paging ITCM 89 Personal Ring Tones ITCM 41 tone 1 ITCM 42 tone 2 ITCM 43 tone 3 ITCM 44 tone 4 ITCM 45 tone 5 ITCM 46 tone 6 Response Messaging Programmable Button Service Observe ITCM 03 SOHVA Origin
7. Calls There are several options for putting calls on hold e Regular hold any user sharing the held line can pick up the call e Exclusive hold your telephone is the only one that may pick up the call e Place a parked or transferred call on hold Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 17 of 34 e r main reseurce Ma ie e Place a call on hold at another telephone or on hold in the system where it is available for pick up by all stations After a call has been on hold for a programmed period of time the system will sound three short ring bursts at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period Placing a Call on Hold and Retrieving Held Calls To place a call on hold press HOLD Press the line button of the held call the line will be flashing To pick up a call that you answered and placed on hold but for which you have no line appearance press TAP Exclusive Hold To place a call on exclusive hold press HOLD twice Press the line button of the held call light will be flashing or press TAP if the station does not have line appearance Hold Recall When a call recalls press HOLD to restart timer or press ANS to retrieve the call Call Park Parking a call in orbit means the call is placed on hold in the system where
8. and remain on the line The called party will hear a short tone burst and may place the original call on hold or hang up Autodialing To automatically dial press the programmed button Line selection is usually a part of the stored autodial If the stored number is as a second choice at the button press HOLD and then the button Speed Dial Calling Station speed dial numbers are exclusive to your phone System speed dial numbers are set by the administrator and may be access from every station If you manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold before using the speed dial pause before you press the speed dial button or the system will automatically choose the line that you have on hold to place your speed dial call To use station speed dials while on hook dial the keypad number you have programmed into your phone To use station speed dials while off hook and on a line press HOLD and the keypad number programmed into your phone To use system speed dials while on hook press and dial the location number 01 99 that was programmed into the system To use system speed dials while off hook and on a line press HOLD and dial and the memory location digits 01 99 Automatic Redial When the number you dial is busy or not answering you can redial it once initiate a repeated redialing or save it for later redialing using a programmed saved number redial button
9. directly into the microphone remain within a radius of three feet from your phone and keep in mind that the voice activated microphone will cause the conversation to become garbled if both parties speak at the same time The speakerphone feature of our phone allows you to place a call or answer a call announce while on hook During a conversation switch from speakerphone to handset for privacy by lifting the handset and talking To return to speakerphone press SPKR and hang up Place a call using speakerphone e Press the line or ITCM button e Dial To use autodial with speakerphone press the programmed button Answer a call using speakerphone e Press the line button with the flashing red or orange light End a call using speakerphone e Press SPKR Status Lights Direct Station Select and Busy Lamp Field Buttons Steady red station is in use or Do Not Disturb Flashing red station is receiving a call or station is calling you Rapidly flashing red station to station messaging has been set Line Buttons Steady green line is in use at your station Steady red line is in use at another station Flashing red a call is coming in on this line Flashing orange your line is ringing and will be answered when you take the telephone off hook Winking green line is on hold at your station Winking red line is on hold at another station Rapidly flashing green line has recalled from hold at your station Rapidly flas
10. feature code a 7 ASSIST then dial 0 9 for a programmed message or assisted message ampang Press T C AUTOMATIC REDIAL 5 RESPONSE MESSAGE 0 9 to select message 6 TRNS CNF autodial button then dial extension 8 SOHVA button 94 HEADSET 98 GROUP LISTEN 5 6 Repeat steps 3 through 5 as desired 7 Press SPKR to end Troubleshooting Your Telephone WK for an Problem Possible Cause Possible Solution ITCM light flashing Your messaging is set Dial ITCM and 02 and hang up HOLD light flashing Another phone has activated your message waiting light Press ITCM and press HOLD to retrieve the message This will call the party who was attempting to reach you When you return the call the party who activated the light must press the ITCM button while talking with you to turn off the light MUTE light is on MUTE is activated Press MUTE to cancel SPKR light is on steady Background music is activated Dial ITCM then 1 to cancel Error Tone three steady tones Incorrect buttons may have been pressed during autodial or speed dial programming You cannot receive a voice announce call Voice announce block is activated Dial ITCM then 2 to cancel Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 31 of 34 e main reseurce a
11. it can be answered from any phone in the system While on the call press ITCM and Dial the code for the park location 91 99 for orbit 1 9 and remember the code you chose for later use To retrieve a parked call press ITCM and the orbit number Parking a Call at a Station To park a call on hold at another station press ITCM and dial 90 plus the extension number of the telephone to receive the call To pick the call back up press ITCM 4 and dial the extension number of that telephone To pick up a call that was placed on hold at your phone by another user press ITCM and dial 90 Transferring and Conference Calls Screened Transfer To screen and transfer a call 1 Answer the call 2 Press T C to place the call on hold Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 18 of 34 e r main reseurce ae i 3 Dial the extension number of the telephone to receive the transfer or press the DSS button for that extension 4 When the called party answers announce the call 5 Press SPKR to disconnect or hang up to complete the transfer If the called party is busy you may if enabled e Press RECON to return the caller to your line e Press SOHVA to alert the party that a call is waiting e Press CAMP to camp on to that station or e Press OVER to join the party s current conversation Unscreened Transfer To
12. store another DSS number Press SPKR to end Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 29 of 34 main reseurce e a i Do not program interactive buttons If you accidentally program over them 1 Press ITCM 1 2 Press the button you programmed over 3 Dial 91 92 or 93 buttons left to right 4 Press SPKR to end Storing Feature Buttons Options are as follows e Account Code Button allows entering of account codes for call accounting purposes e Automatic Call Back Camp On Button arranges the system to ring your phone and another extension on the system as soon as their phone becomes idle Call Forward Button one button forwarding of all calls to another phone Call Park Orbit Button places a call in system hold Do Not Disturb Button Page Button one button access to paging Privacy Button releases privacy for the current call Redial Button redials the saved last dialed number Voice Announce Block Button blocks voice announcements To create access buttons 1 Press OPTIONS Press NEXT five times Press FEAT Press NEXT until desired feature choice is displayed Press one of the buttons below displayed selections Respond to the menu prompts Press programmable button for storage location Press PREV or NEXT until the net feature choice is displayed Repeat steps 7 and 8 until all feature buttons are programmed or press EXIT to end
13. 00 362 6740 for all your Comdial needs Page 12 of 34 e r main reseurce a o Thank you for calling Main Resource good bye Direct Inward Station Dialing Direct inward station dialing DISD allows an external party to call an intercom station directly with no assistance from the attendant The attendant must provide callers with the following information Give the caller a DISD line number the extension number associated with the station desired When a caller makes a DISD call from an outside line the system will answer with a continuous dial tone At this point the caller should enter the extension number If the station is idle the called station rings If another station user answers the call the caller may ask to be transferred to the desired station If ringing stops and the dial tone sounds again the caller may dial another extension If the called station is busy the call is placed on hold and camped on at the busy station If the call is not answered within a specified time frame the busy tone is given followed by a DISD dial tone The caller may be returned to the DISD dial tone a total of three times and then the line is dropped If the called station is busy and is part of a hunt group the caller is routed to an idle station in the hunt group when available If an invalid extension number is dialed an error tone sounds and the DISD dial tone is returned If the extension number is not dialed within t
14. Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 24 of 34 e r main reseurce 3 Dial your station s extension number 4 Dial your TRO code number 5 Within 15 seconds dial the outgoing line number 6 Hang up or press SPKR to end To Clear the TRO Code 1 Press ITCM 2 Dial 6 3 Press SPKR Using the Optional Tracker Paging System Send and receive messages on tracker pages assigned to extensions The tracker system will park calls for pickup by the paged party If your station includes a tracker pager it must be enabled before use Disable it when you do not wish to receive paged messages and at the end of the day To enable press ITCM and dial 06 To disable press ITCM and dial 06 To send a call back message to another station user s Tracker Pager press ITCM dial 01 dial the station extension number and hang up to end To park a call and have the Pager Tracker alert someone to retrieve the call Answer the call and press T C Dial extension Press TRACK or dial 01 Your display shows park orbit 91 99 and then returns to idle Hang up handset or press SPKR to end OBRWNFH The Pager Tracker system will transmit the orbit dialing code and caller ID information if available to the called party s Tracker Pager display To respond when your Tracker Pager displays a park orbit dialing code e From any system station press ITCM e D
15. Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 28 of 34 e main reseurce Personal Speed Dial Numbers Keypad Buttons 0 5 1 6 2 7 3 8 4 9 Storing Autodial and Speed Dial Numbers OKRWNF o I 0 0 NI 0 Press OPTIONS Press NEXT four times Press ADIAL or SDIAL for autodial or speed dial Press the button to choose a storage location Press the line button or ITCM unless your system has line groups In that case dial the line group number 1 4 or dial O to have a line chosen for you Dial any number up to 16 digits long To insert a pause press HOLD and then continue dialing To insert a hookflash press TAP and then continue dialing Press DKSP to delete incorrect numbers Press SAVE to store Press next location button and store another number Repeat for more numbers Press SPKR to end Store a System Feature Access Code Instead of an Outside Number Follow the above steps but do not select a line number Instead dial the access code for the feature after selecting the button location For example for the group call pick up button press the button to program press ITCM dial 4 and press SAVE Store a DSS Number To store a system extension number as a DSS number 1 DOUT ele Press OPTIONS Press NEXT five times Press DSS Press button to program Dial extension number Press the next programmable button to
16. ate Programmable Button Station to Station ITCM Ext 7 ITCM 7 Ext Messaging System Speed Dialing 01 99 Tracker Pager ITCM 06 ITCM 06 Tracer Pager Send ITCM 01 Tracker Page Toll Restriction Override ITCM 6 Voice Announce Block Programmed Button or ITCM 2 ITCM 2 Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 32 of 34 t e ee main reseurce a Glossary A All call paging Page message sounds through all stations in the system Assist button Sends a message requesting assistance to the LCD of another phone Automatic callback System will ring a calling telephone when the busy called telephone becomes idle Automatic dialing or Autodialing Using programmable buttons to store numbers for quick dialing Automatic redialing automatically redials the last number dialed once a minute for 10 minutes C Call forward Forwards your intercom calls to another user s phone Call park Places an active call at a phone in system hold to be retrieved by any telephone Call pickup Answering a call that is ringing on another station Call transfer Transfers a call from one station to another Central message desk A station that controls message waiting lights and delivers messages to other stations in the system Class of service programming Customized programming by the sy
17. ce Press CFWD Press PERS for prime line and intercom calls or press ALL for all calls Press CLEAR to disable call forwarding Press SPKR to end Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 21 of 34 Nu KRWNH e r main reseurce a ie Group Listening Listening to a call over the speaker while using your handset or headset While on a call press and hold SPKR for two seconds To cancel press SPKR Making a Call Non Private Pressing a programmed PRIVACY button while on a call allows other telephones in the line group to join the call Call Monitoring when enabled Monitor a conversation at another phone while on or off hook You may also make a SOHVA call to a station enabling you to assist a station user while listening to the distant party To Monitor an in progress call 1 Press ITCM 2 Dial 03 3 Dial the extension number of the telephone to be monitored 4 Press SPKR to end monitoring To Initiate a SOHVA while monitoring a call at another station e Press the programmed SOHVA button e Make an announcement announcement will not be heard by distant party the station user can press MUTE to respond to your call Operating Your Telephone as a Departmental Station Use off duty mode when you must leave your telephone for a period of time and you want another telephone in your department to answer your calls Use wrap up mode when yo
18. ctions and messages during an in progress call Store DVA messages by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a tape recording see your installer for detailed instructions To store DVA messages 1 Press ITCM and 08 2 Choose the message style a 1 for DISD Direct Inward Station Dialing for callers who bypass attendant message style Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 11 of 34 t e ee main reseurce ee i b 2 for DCD Departmental Call Distribution style Select DVA station port 10 57 and pres to end the station selection Press 0 to erase all the messages Dial the code for the message type you wish to record 5 to record day answer message 6 to record night answer message 7 to record recall message 8 to record drop message e 9 to stop recording 6 Read the message into the telephone handset mouthpiece or start the audio tape recorder to play the message 7 Press 9 to stop 8 Dial the code for the next message record the message and press 9 to stop Repeat this step for each message eS anov Listen to stored messages Dial the code to listen to your recorded messages 1 to play day answer message 2 to play night answer message 3 to play recall message 4 to play drop mes
19. d DSS button and speak or press ITCM and dial the extension number Executive Override Breaking in to a busy station or a station in DND When enabled you can break in to a conversation at a busy station or a station in Do Not Disturb To break in to a busy station press NEXT when you hear the busy signal then press OVER and join the call in progress When you press OVER several short tone bursts will be heard by all parties To break in to a station in Do Not Disturb press OVER and speak your announcement unless the ring back tone sounds in which case wait for the party to respond Automatic Callback If the extension you call in tone announce mode is busy in Do not Disturb mode or rings with no answer use automatic callback to ring your phone when the line is available When you reach a station that is busy or does not answer press CAMP When the phone you wish to reach becomes idle your phone will ring with five short tones Press ITCM to cause the other phone to ring To cancel the callback press ITCM and dial 6 If the extension you call in voice announce mode is not answered press ITCM before pressing CAMP Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 15 of 34 e r main reseurce a Call Waiting If the extension you are trying to reach is busy you can send a call waiting tone and wait for an answer Press NEXT and then CWAIT
20. e 19 of 34 e te mamn rese urce i 5 Repeat until desired lines are reintroduced to the conference Unsupervised Conference Calls An unsupervised conference call occurs when you drop out of a conference call between two outside lines leaving them conferenced together To drop out of a conference call dial and hang up To rejoin the conference press one of the lighted buttons where the conference is taking place Other Telephone Features a Display Contrast Press OPTIONS Press NEXT three times Press DISP Press LIGHT or DARK to change the contrast level Press SPKR to save the last level and end nRWNeE Blocking Voice Announce Calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press ON 5 Press SPKR to end Un Block Voice Announce Calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press OFF 5 Press SPKR to end Block an SOHVA while on a call Press BLOCK Turn Background Music On Press OPTIONS Press NEXT Press MUSIC Press ON Press SPKR to end Adjust volume with the speaker volume control AUuURWNR Turn Background Music Off 1 Press OPTIONS 2 Press NEXT 3 Press MUSIC 4 Press OFF 5 Press SPKR to end Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 20 of 34 e r main reseurce a Personal Ring Tones Choose one of six ring tones to differentiate calls ring
21. ently used feature codes and store station numbers of frequently called telephones Autodial can be stored at any programmable button that is not assigned as a line button or other feature on a secondary level under a DSS button or at keypad keys 0 9 When stored at programmable button locations outside numbers and feature codes are referred to as autodial numbers When they are stored at keypad number locations they are referred to as direct station selection DSS numbers The light associated with the DSS button is the busy lamp field BLF light If you wish to program an emergency number and make a test call the FCC requires that you stay on the line and briefly explain to the dispatcher that you were testing an autodial button Please make your test call during off peak hours early in the morning or late in the evening Before programming write down the intercom or outside line you will use as well as the phone number extension number or feature code you are using Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 27 of 34 main reseurce p While programming fill in the identification strips on your phone and fill out the charts provided below for your records Autodial Locations Autodial Numbers A1 A9 A2 A10 A3 A11 A4 A12 A5 A13 A6 A14 A7 A15 A8 A16 B1 B4 B2 B5 B3 B6 Courtesy of Main
22. epartments on the system Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 34 of 34
23. er To set level for the current call while on a call press VOLUME UP or VOLUME DOWN Headset Volume There are 13 volume levels for headset volume To set level for the current call while on a call press VOLUME UP or VOLUME DOWN Group Listening Volume There are eight volume levels for group listening While on a call press VOLUME UP or VOLUME DOWN to adjust Default volume settings for speaker headset handset and group listening may be set by following these steps Press ITCM Choose speaker headset handset or group listen mode to be affected Press VOLUME UP or VOLUME DOWN to adjust Dial 5 to save the volume setting for future calls Repeat for each mode OKRWNF Setting a Do Not Disturb Condition when programmed Prevent calls from ringing at your station and make your station appear busy to intercom calls To use 1 Press OPTIONS 2 Press NEXT twice 3 Press DND 4 Press ON 5 Press SPKR to end To disable repeat steps 1 5 above pressing OFF instead of ON in step four Override Toll Restriction Dial a programmed four digit TRO code at another station to replace that station s toll restrictions prime line or idle line preference with those of your home station provided you place a call within 15 seconds After completing one call you have 15 seconds to make another call without re entering the TRO code To Use TRO at a Station 1 Press ITCM 2 Dial 6 Courtesy of Main Resource
24. evice operate it as a standard IST press the button on the LCD speakerphone to select a line intercom or speed dial Text Messaging Message Waiting Light If your station has been assigned as a central message desk or your phone has message wait ability you can turn on the message waiting light of any phone to alert the user that you are holding a message for them To turn on message waiting light at a busy station press NEXT at the busy tone press MSG and hang up To turn on message waiting light at a no answer station press MSG and hang up I To turn off message waiting press ITCM dial 3 and dial the extension number of the station that was alerted and hang up If your phone s message waiting light is flashing press ITCM then HOLD Sending LCD Messages The phone system attendant can program messages for use in displaying your phone s status when another user calls your station Obtain the list from the attendant messages 1 and 2 default to Back At and Call respectively To Turn the LCD Message on 1 Press ITCM 2 Dial 02 3 Dial the code number from the list of messages When using the Back At message dial the time in twelve hour format using the as a colon When using the Call message dial the phone number where you can be reached 4 Press SPKR To turn the LCD message off press ITCM and dial 02 Courtesy of Main Resource Inc Visit us at w
25. ferred to your station Night Transfer When the system is in night mode answer incoming calls by pressing ITCM and dialing 80 Station Monitoring If enabled station monitoring allows you to see the status idle ringing or busy of other stations A BLF light will flash when a DSS station is ringing Answer a call at a ringing DSS station by pressing the DSS button Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 14 of 34 e r main reseurce a ie Making Calls Placing Outside Calls To place an outside call press the line button or line group button if prime line is not assigned to your phone at the tone dial the number or press the pre programmed button of the number you wish to dial Making Intercom Calls Place an intercom call by dialing the extension number on they keypad or by using a programmed DSS button See the Dial By Name feature for more information When you make an intercom call either your voice will sound over the receiving party s speakerphone or your call will causes the telephone to ring Default set up has ringing alert method set up If the called party sets a voice announce block at their telephone all voice announce calls will be prevented To cause the called party s phone to ring press a programmed DSS button or pres ITCM and the extension number To place an intercom voice call press a programme
26. g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 0 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 Ss 76 T 81 t 84 U 82 u 85 V 83 V 86 W 91 Ww 94 X 92 x 95 Y 93 y 96 Z 13 Z 16 LCD Messages Programmed Location Code Message Letter Codes 1 Back at System Message 2 Call System Message 3 4 5 6 7 8 9 0 Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 6 of 34 e r main reseurce a i Naming System Telephones Assign a personal or group name to each telephone on the system to know who is calling you The name may contain up to seven letters and will be show on the user s display and in the called party s display Examples SALES TECH K BROWN To Name a System Telephone Use the letter code above to create names for all telephones requiring a name Press ITCM Dial 06 Dial the station number of the phone to be named 10 57 Dial to clear the current name Dial the two digit codes that correspond to the letters Dial to continue entering stations names start at step number 4 Press SPKR to end Record names on the following pages 10 00 NOY UT R O Station Names Assigned Ext Name Ext Name Ext Name
27. grammable buttons Buttons that can be used for programming autodial numbers feature codes or other special requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Response messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display Ringing line preference Automatic connection to an outside line ringing at the station when the station handset is taken off hook S Saved number redial Save a last manually dialed number for autodialing Subdued off hook voice announce SOHVA An announcement can be made to a busy station user which will be heard over the handset but not by the distant party Speed dialing Autodialing station or system speed dial numbers using keypad buttons System alarm reporting Allows you to view on your LCD the various system alarms and the station associated with those alarms T TAP Gives you either a fresh dial tone or activates hookflash depending on your system s programming Tone call A ringing intercom call Tracker Send and receive messages to Tracker pagers assigned to station extension numbers T C A feature button that allows you to transfer outside calls and set up conference calls Vv Voice call Verbal intercom call Voice announce blocking Blocks voice calls sent to your station s speaker Z Zone paging Paging through only some of the stations or d
28. he chart below Use the letter code table below to assign a number to each letter Write these numbers on the line beside the message letters Press ITCM Dial 05 Dial a message location number 0 9 Dial to clear the current message Compose messages by dialing the two digit codes related to the letters Dial to save 0 Dial the next location number 1 Dial to clear compose messages with two digit codes and press save 12 Repeat as needed Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 4 of 34 WK HE OONAU AWN to main reseurce ee rm 13 Press SPKR to end Example Create a message that will read as GONE HOME and program it to message location number 3 1 Press ITCM 2 Dial 05 3 Dial 3 4 Dial Go n e Home 41 66 6535 4266 6435 5 Dial and press SPKR to end 6 When you have finished creating messages fill in the list on the page below and give a copy to each station user Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 5 of 34 e amp main reseurce a me Letter Code Table Character Code Character Code Character Code A 21 a 24 SPACE 12 B 22 b 25 17 C 23 C 26 18 D 31 d 34 5 19 E 32 e 35 i 27 F 33 f 36 1 28 G 41
29. he programmed dial time limit the call is routed to the DISD assist station if available Otherwise the line is dropped Answering Calls Answering Outside Calls When the phone sounds long single ring bursts and one of the line button lights is flashing press the button of the ringing line if the flashing light is red and lift the handset If the flashing light is orange you have ringing line preference enabled and may simply lift the handset to answer the call Answering Intercom Calls Intercom calls are made from one system telephone to another The call may come directly through your speaker or your telephone will ring with two short ring bursts You can block voice calls if you like See the Blocking Voice Announce Calls section for instructions When you hear a short tone burst and then the caller s voice speak toward the telephone to answer or lift handset for privacy When you hear two short bursts press ITCM to respond using the speakerphone or lift the handset for privacy Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 13 of 34 e r main reseurce a i Subdued Off Hook Voice Announcement SOHVA When enabled by your system installer SOHVA allows an intercom caller to break into your call if you are using the handset If you are on a speakerphone you will hear a ring burst and may go off hook to receive the SOHVA call The party y
30. hing red line has recalled from hold at another station Next to a fixed or programmable feature button Steady red feature is on Steady off the feature is off Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 2 of 34 e main reseurce a i Next to the ITCM button Steady red with a quick flash you are using your intercom Rapidly flashing red auto redial is in use or system is in night mode Winking red an LCD message is set on your phone for others to receive when they call you Flashing red another station is calling you Next to the HOLD button Flashing red a message is available for pick up Rapidly flashing red automatic station relocation has been set Next to the SPKR button On steady with telephone on hook and busy speakerphone mode active On steady with telephone on hook and idle background music is on On steady with telephone off hook and busy group listen is active Next to the MUTE button On called party cannot hear your conversation LCD Abbreviations LCD Screen Feature ADIAL Automatic Dial ALL All ANS Answer ARDL Automatic Redial BKSP Back Space BLOCK Block CAMP Camp CFWD Call Forward CLBK Call Back CLEAR Clear CWAIT Call Waiting DARK Dark Contrast DIAL Dial DISP Display ContrastO DND Do Not Disturb
31. hown Example Mo Da Pxx xxxx A Communications difficulty between a station and the common equipment The number of parity errors up to 256 and the affected station port are shown Example xxx PARITY Pxx Data printer off line Example PRINTER OFF LINE Press 0 to cancel report displays After alarm messages have been displayed the x is cleared from the LCD until another alarm occurs Transferring Calls To The Voice Mail System Program a Transfer to Voice Mail button on your telephone 1 Press ITCM Dial 1 Press the empty programmable button to assign Dial 6 Dial the extension number of the voice mail station port Press SPKR to end Label the programmed button Ot Transfer calls to voice mail 1 While on a call press the programmed button 2 Press the DSS or the party to receive the voice mail message or 3 Dial the extension number of the party to receive the message and dial 2 4 Press SPKR to end Transfer Calls to a Secondary Attendant Telephone The installer of your system can arrange for station 12 to serve as a secondary attendant location When enabled incoming calls ring at the primary attendant s phone Recalls from unanswered transfers or timed hold recalls will ring at both attendant stations Digital Voice Announce DVA Digital voice announce plays up to two minutes of up to four pre recorded announcements voice prompts and dialing instru
32. ial the displayed orbit code 91 99 e Retrieve call Optional Data Interface Unit DIU The DIU connects and allows you to switch between your LCD speakerphone and an industry standard telephone device such as a non system telephone fax machine data modem or answering machine If you have a DIU assigned to your phone your telephone will have a programmed DATA button with an LED The DATA button s LED shows you the status of your DIU Off system telephone selected Green IST device selected but idle Red IST device busy Flashing Red IST device ringing Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 25 of 34 e r main reseurce Wa To select the system LCD speakerphone press DATA Ifa call is in progress on the IST device it transfers to the LCD speakerphone if it is off hook or in speakerphone mode If the speakerphone is on hook the call disconnects To select the IST device press the DATA button If a call is in progress on the speakerphone it transfers to the IST device if that device is off hook If the IST device is on hook the call is disconnected Transfer calls to a distant party s DIU by using the normal transfer procedure To transfer an active call to your IST device to connect a call to the fax machine for example transfer the call to yourself and press the DATA button To use a non proprietary telephone as an IST d
33. ing in on your line from other extension s calls To select Press OPTIONS Press NEXT three times Press RING Press UP or DOWN to choose the ring tone Press SPKR to end AUNE Display the Functions of your Station s Buttons 1 Press OPTIONS Press NEXT six times Press QUERY Press any button to see its function in your speakerphone s LCD Use the HOLD button to access autodial numbers stored under DSS buttons Press SPKR to end gi UT ee Enter an Account Code If your system is programmed for account code entry to enhance the SMDA reports you may have forced or voluntary code entry To enter an account code on an incoming call 1 Press ITCM and dial 04 or 2 Press the preprogrammed ACCOUNT CODE button and 3 Dial the account code To enter an account code on an outgoing call 1 Press the line button 2 Press ITCM and 04 or 3 Press the programmed ACCOUNT CODE button and 4 Dial the account code Call Forwarding Forward prime line and intercom calls or all your calls to ring at another telephone Every time an intercom call is forwarded your phone will sound a short ring burst To Forward 1 Press OPTIONS Press NEXT two times Press CFWD Press PERS for prime line and intercom calls or ALL for all calls Press SET to enable call forwarding Dial the extension number of the telephone to receive your forwarded calls Press SPKR to end SCO ee S Cancel Call Forwarding Press OPTIONS Press NEXT twi
34. ou were originally conversing with will not hear the SOHVA announcement Respond to a SOHVA call verbally by pressing and holding MUTE and speaking into the handset or headset mouthpiece The original party will not hear the response Release the MUTE button to return to the distant party Respond with a non verbal message to a party with an LCD speakerphone by pressing MSG and one of the following HVHLD have them hold TKMSG take a message or CLBK I will call back to send the appropriate message If you attempt to respond using a non verbal message to a party with a non LCD phone the station is immediately disconnected from the call Block SOHVA calls by pressing BLOCK when the SOHVA is initiated Call Pick Up Your system installer may have arranged several telephones together in a user group Ata station arranged as part of a group you can answer calls ringing at other stations within your group You may also answer a call ringing at any telephone in the system if you know the telephone s extension number To answer a call ringing in your group press ITCM and dial 4 To answer a call ringing at any telephone press ITCM dial 4 and dial the extension number of the ringing telephone Caller ID When enabled the number calling parties will display on your LCD Caller ID can be used at a station with lines that audibly ring calls you answer with call pick up from a station with audible ring or with lines trans
35. p To queue for a particular line press HOLD and the line button of the busy line When the line is free the phone will sound five short ring bursts Lift handset to answer or ignore to cancel Subdued Off Hook Voice Announcement SOHVA Voice Announcing to a Busy Station If enabled you can make a voice announcement to an off hook or busy station by using the SOHVA button When you reach a busy extension you can hang up or to interrupt press the SOHVA button At the quick tone bursts make an announcement unless you get a busy signal which means the called party is on speakerphone and SOHVA is blocked Wait for a reply The called party may respond with a verbal message non verbal message or they may disconnect your call Dial By Name Dial by name displays programmed intercom and system speed dial names and allows you to use interactive buttons on you phone to select the desired party and automatically call them To use press OPTIONS and press INT for intercom calling or EXT for system speed dial calling Dial the first three letters of the name you are looking for For example Main Resource would be 624 If there is no matching entry No Match will appear in the display at this point press PREV or enter three new digits When an entry appears press NEXT to show subsequent names in the list until you find the one you need or press ALL to view the entire list Press DIAL to call the displayed name Holding
36. r you can command the system to print several different types of reports and to delete all stored SMDA records To Print 1 Press ITCM Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 8 of 34 e main reseurce ee Dial 07 Choose a report e 1 station report 1 port number single station report 2 line report 3 SMDA department report 4 account codes 5 automatic reports 6 print all records 7 to delete SMDA records 0 Departmental Call Distribution 8 view on LCD the number of free records remaining in the system 9 to cancel printing Press SPKR to end Storing System Speed Dial Numbers Store up to 99 speed dial numbers at the attendant telephone All users will be able to access these from their individual stations Distribute the list of stored numbers to all users for their reference To program OBRWNF 7 8 9 10 11 Press ITCM Dial 02 Dial 01 99 to choose storage location Dial to clear the current entry Choose the line that is to be used a Dial 01 24 for lines 1 through 24 b Dial 91 94 for line groups 1 through 4 c Press ITCM for intercom Dial the number to be stored Press HOLD to insert a pause Press TAP to store flash Press T C To program a name enter the digits from the letter code chart above up to 16 characters Press T C again to leave the name blank
37. sage 9 to stop playback To erase messages press 0 To change DVA messages repeat the storage procedure and make different selections To exit the DVA session press SPKR Example Messages e Day Answer messages o For DCD callers Welcome to Main Resource s sales department All of our agents are busy Please stay on the line and an agent will answer your call as soon as possible o For DISD callers Welcome to Main Resource If you know your party s extension please dial it now To reach the operator remain on the line e Night answer messages o For DCD callers Welcome to Main Resource s sales department Our hours are eight to five Monday through Friday Please call again during those hours o For DISD callers Welcome to Main Resource s sales department Our hours are eight to five Monday through Friday Please call again during those hours e Recall messages o For DCD callers Please hold an agent will be with you as soon as possible o For DISD callers The party you have called is not available Please dial a new extension number o For DISD callers when your system has the tracker paging system installed The party you have called is not available Please dial a new extension number or dial plus your call back number followed by another to page your party e Drop message Courtesy of Main Resource Inc Visit us at www MainResource com or call 8
38. se 1 Lift handset 2 Press ITCM 3 Dial the extension number of the station equipped for paging or press the paging button programmed by the installer or dial 89 4 Make announcement 5 Hang up to end All Call or Zone Paging All call paging sends the announcement through all the telephone speakers Zone paging sounds only over the telephones in a specific area To Use 1 Lift handset 2 Press ITCM 3 Dial 87 for all call or 84 85 or 86 for zones 1 2 or 3 4 Make announcement 5 Stay on line if waiting for a reply meet me page or hang up to end To Reply to a Meet Me Page 1 Lift the handset of any telephone 2 Press ITCM 3 Dial 88 to connect with the paging party Adjusting Volume Control Your phone s volume control sets volume for the ringer speaker handset headset and group listening Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 23 of 34 e r main reseurce a i Ringer Volume There are four ringer volume levels ringer off may be installed as well While your phone is idle press VOLUME UP or VOLUME DOWN to adjust Speaker Volume There are eight speaker volume levels Set them for the current call by pressing VOLUME UP or VOLUME DOWN to adjust Handset Volume There are either eight or 13 volume levels for handset volume depending on whether or not the installer sets the station for a hard of hearing us
39. stem installer establishing the operating parameters of the system and stations on the system D Direct Inward Station Dialing DISD Allows an outside party to call an intercom station directly Dual Tone Multiple Frequency DTMF Tones made by your phone when you dial E Exclusive hold The phone placing a call on hold is the only one that can retrieve the call Executive override Interrupts a conversation at a busy station H Hookflash Needed for activating host system features Activated by pressing the TAP button I ITCM Intercom a number assigned to a station K Keypad Buttons used for dialing 0 through 9 also and L Last number redialing Automatically dialing the last number dialed Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 33 of 34 t e ee main reseurce Wa ie M Messaging Turns on the light at another user s phone to let them know a message is awaiting pickup and allows you to display a message on the LCD of another telephone to give information about your station s status Mute Keeps the distant party from hearing your conversation N Night Transfer Transfers incoming calls to stations for off hour answering P Personal ring tones Six distinctive tones may be chosen Prime line A line designated to a particular telephone and automatically selected when the handset is lifted Pro
40. t b i La man reseurce Comdial Digital Telephone System LCD Speakerphone System Reference Guide Applies to Impression LCD speakerphone models 2022S xx Using the following software cartridges on a digital telephone system 10408 Rev 18A and Later 10816 Rev 18A and Later 11632 Rev 18A and Later S0408 Rev 18A and Later S0816 Rev 18A and Later S1632 Rev 18A and Later LCD Display Interactive Buttons Speaker Programamble Buttons Mute Button T C Button SPKR Button Volume Control Message Waiting Light Hold Button i s ITCM Button Microphone Opening Tap Button Contents Using Speakerphone Capability Program Attendant Features Answering Calls Making Calls Subdued Off Hook Voice Announcement SOHVA Holding Calls Transferring and Conference Calls Other Telephone Features Text Messaging Programming Your Telephone Troubleshooting Your Telephone Quick Reference Guide Glossary Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 1 of 34 e r main reseurce a Using Speakerphone Capability A note on placing your speakerphone For best audio quality place your phone at least eight inches away from the edge of your desk do not use speakerphone in a high traffic area with an excess of background noise and do not place anything directly beside or beneath your speakerphone A note on using your speakerphone Speak
41. transfer a call to another user on the system 1 Answer a call 2 Press T C to put the call on hold 3 Dial the extension number of the telephone to receive the call or press the DSS for that extension 4 Press SPKR or hang up to complete the transfer Recalled Unscreened Transfers If a transferred call is not answered it returns to your telephone where you may e Press SEND to attempt the transfer again e Press HOLD to place the call on hold at your telephone or e Press ANS to answer the phone Conferencing Calls Conference calls may involve up to five parties total and may be made up of any combination of outside lines and intercom parties When setting up a conference call between outside lines and internal extensions call the outside lines first To set up a conference call Make the first call Press T C to place the call on hold Make the next call Press T C to establish the conference Repeat steps to add desired parties OBRWNFH To continue the call with the last party after outside lines have left the conference press the line button of the remaining party To drop outside lines from the conference press HOLD to put all lines on hold before the caller hangs up To retrieve lines from hold back into the conference 1 Press the line button 2 Press T C 3 Press the line button 4 Press T C Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Pag
42. u need time to finish paperwork after a call Program a Do Not Disturb button Use off duty mode 1 Press OPTIONS 2 Press NEXT twice 3 Press DND 4 Press ON 5 Press SPKR to end To cancel repeat steps 1 5 above but press OFF instead of ON in step four Use wrap up mode e Press HOLD e Press programmed DND feature button To cancel repeat Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 22 of 34 e r main reseurce a ie Moving Your Telephone when enabled When you move your telephone to another location a display prompt will ask if you would like to keep your previous programming or use the programming already set at the new location To keep your old location s programming features and extension number connect the telephone line cord to the new jack Do nothing until the HOLD light stops flashing Your new location now assumes the features from the previous location To assume the new extension number and programming features from the new location connect the telephone line cord to the new jack and press while the HOLD light is flashing Paging Check with your administrator to determine what type of paging your system uses and how to access it External Paging Units Access the external paging unit by pressing a line button or dialing a code The announcement will be transmitted over the external speaker unit To U
43. ww MainResource com or call 800 362 6740 for all your Comdial needs Page 26 of 34 e r main reseurce Va ie Leaving a Station to Station Message When you call another phone and no one answers you can turn on the BLF light at the called phone to let them know you called If your phone is stored as a DSS BLF button at the called phone you can turn the BLF light on yourself Otherwise your message goes to the central message There the attendant will turn on the message waiting light of the station you were trying to reach To turn on the message light dial 7 when you get no answer To turn off the message light press ITCM and dial 7 and dial the station extension number To answer a message reminder when your BLF light is flashing rapidly press the DSS button associated with the lighted BLF light Sending an Assist Button Message Use a Programmed ASSIST button to ask for your supervisor s assistance while you are on a call Press the ASSIST button and the DSS button of the user from whom you are requesting help If the extension number was stored in the ASSIST button programming simply press the ASSIST button If the called station is idle a ring burst sounds and a message appears in the display If busy the message appears when it becomes idle Programming Your Telephone Automatic Dialing Autodial allows you to dial long sequences of numbers using just one or to buttons allows you to store frequ
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