Wireless Home Phone Base
Contents
1. calls will con is comp tinue through your old service until the transfer ete It is recommended that a phone be kept connected to your existing home wiring or prior service fo continue to receive incoming calls until the transfer is Comp ete To check the status of your transfer please call Consumer Cellular customer support at 888 345 5510 International Calling To make an international call using your wireless home phone base please dial 1 401 537 2523 and follow the prompts Our international rates start at just 1O per minute plus standard usage fees ABOUT YOUR SERVICE CONTINUED 3 Making Calls Outside of the U S Directory Assistance Our service is not designed to be used outside of the Just dial 800 FREE 411 800 373 3411 and U S including cruise ship travel If your device does Directory Assistance will help you located the number work while you are abroad it will fall under the you re looking for and connect you automatically There regulation of the country in which you are located is no surcharge for this call but you will be using your This will cost you at least 1 per minute and plan s minutes as you would when making other calls possibly much more Directory Assistance can also give you movie times and weather reports help you find an address or give you directions 6 ABOUT YOUR SERVICE CONTINUED Checking Your Usage amp Usage Alerts You can check your voice text and data2. phone connected to the Wireless Home Phone Base place and receive calls as you normally would The Wireless Home Phone Base supports both cordless and corded phone dialing methods Note You will need to dial 10 digits even for local numbers 17 USING YOUR DEVICE Three Way Calling While on an existing call press the Flash or Talk key on your phone to put the first party on hold When you hear a dial tone dial the second parties number wait for up to four 4 seconds When the second party answers press the Flash or Talk key again to complete the three way connection If the second party does not answer press the Flash or Talk key to end the connection and return to the first party Note If your phone does not have a Flash or Talk key use the off hook mechanism supported by your phone instead USING YOUR DEVICE CONTINUED 18 Calling continued Call Waiting You will hear two tones if someone calls while you are already on a call To hold the current call and accept the waiting call press the Flash or Talk key You can press the Flash or Talk key anytime to switch back and for between calls To clear the current call and accept the wai enter 1 and press the Flash or Talk key To th ting call reject User Busy the waiting call enter O and press the Flash or Talk key Notes e The Wireless Home Phone Base comes with standard three way calling and call waiting
3. ECIFICATIONS e Keep the device and the external antenna at least eight 8 inches from people e During a thunderstorm disconnect the external power supply and do not use the device e Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately sh performance position Base as far from these the Wir ielded For best eless Home Phone types of devices TV sets radios and other automated office equipment as possible so as to avoid possib interference e Do not use the device in hospi e electromagnetic als e Do not use the device on board aircraft 34 e Operating of the device may interfere with medical devices like hearing aids and pacemakers Consult a physician or the manufacturer of the medical device before using e Be aware of usage limitations when using the device at places such as oil warehouses or chemical factories where there are explosive gases or explosive products being processed Even if your terminal is in idle state it still transmits radio frequency RF energy e Do not touch the antenna while calling e Keep the antenna free from obstructions and position the antenna straight up This will ensure best call quality 39 SPECIFICATIONS CONTINUED e Please put the device in a safe place The device e Do not expose the device to direct sunlight or store may cause injury if used as a toy by childr
4. Operation of these features will vary depending on your home phone equipment e If your phone does not have a Flash or Talk key then use the off rhook mechanism supported by your phone Calling continued Call Forwarding To forward all calls dial 1 2 2 The 10 digit number to which you wish to forward your calls 3 key Example 21 1234567890 forwards your calls to the phone number 123 456 7890 19 USING YOUR DEVICE CONTINUED Please wait at least three 3 seconds and you hear a confirmation tone for the forwarding to complete before hanging up To unforward calls dial 21 please wait at three 3 seconds and you hear a confirmation the un forwarding to complete before hanging to forwarded calls east tone for Up Note Applicable wireless minute plan rates apply HELPFUL TIPS 20 Home Answering Machines Use of answering machine systems is not recommended as some systems may not be compatible with the Wireless Home Phone Base If you choose not to use the voicemail provided by the Wireless Home Phone Base you can use your home answering machine by plugging it into the Phone 2 port on the back of the Wireless Home Phone Base Wireless Home Phone Base Phone Answering Machine Then set your answering machine to pick up calls in fewer rings than the voicemail service which is set to five 5 rings as a default 21 HELPFUL TIPS CONTINUED Adjusting Volume Poweri
5. Phone Base requires O digit dialing for domestic calls in most areas Can make international calls with Wireless Home Phone Base Yes Just dial the international number 011 country code number To make an international call using your wireless home phone base please dial 1 401 537 2523 and follow the prompts Can use my Wireless Home Phone Base internationally No Use is limited to the United States Puerto Rico U S What is the warranty on the Wireless Home Phone Base The Wireless Home Phone Base has a 1 2 month limited time warranty For more details see page 38 can t make or receive calls with my Wireless Home Phone Base service What should I do Please follow the troubleshooting steps in this guide If further assistance is needed please call 888 345 5510 a7 TROUBLESHOOTING Problem Possible Solution NO DIAL TONE Make sure there is AC power to the Wireless Home Phone Base Do not connect to an AC outlet controlled by a wall switch e Move the device to an area with sufficient network signal Green or Yellow Signal Indicator light e Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone Base e Check that the Signal Indicator light is illuminated If not make sure the On Off button on the back of the device is On press and hold until the Signal Indicator light illuminates NO CALLER ID NAME e Like all wireless
6. Wireless Home Phone Base A Guide to Your Service and Device 2 TABLE OF CONTENTS Introduction 3 About Your Service 4 7 About Your Device 8 9 Device Installation 10 13 ow It Works 14 15 Voicemail 16 Using Your Device 17 19 elpful Tips 20 22 mportant Information 23 Frequently Asked Questions 24 26 Troubleshooting 27 33 Specifications 34 35 Radio Frequency RF Energy 36 FCC Compliance 37 Warranty 38 Support 39 INTRODUCTION 3 Thank You For Choosing Consumer Cellular We think your cell service should be easy to use affordable and that you should never have to sign a contract More than anything though we think your wireless company should be there for you That s where this guide comes in It s a quick and easy reference to your new device and cellular service If you would like to learn more please flip to the SUPPORT section at the back of the guide where you ll find a variety of customer support options We hope you enjoy your new Wireless Home Phone Base 4 ABOUT YOUR SERVICE Coverage Area Your Consumer Cellular plan covers calls to and from anywhere in the United States including Puerto Rico U S Virgin Islands and Guam with no long distance or roaming charges Transferring A Phone Number Transferring a landline phone number to the Wireless Home P Outgoin hone Base can take five 5 days or more g calls can be made immediately using the Wireless Home Phone Base however incoming
7. by calling us at pre paid mailing label so you can return your phone 888 345 5510 Returns must include the phone accessories user manuals all original packaging and a copy of your sales receipt All items must be in new condition Call 888 345 5510 to start the return process ABOUT YOUR DEVICE Back up Battery Cover gt Power Voicemail Battery Charge Signal Strength Green On Green Green High Green Strong No Color Off New message Yellow Medium Yellow Moderate waiting Blinking Red Low Red No Service On Off Service Port Antenna No Color No message waiting Telephone Ports Power Input ABOUT YOUR DEVICE CONTINUED 9 LED Indicators ICON NAME Power Voicemail Battery Charge Signal Strength STATUS Green solid CONDITION ON OFF Green Blinking No Power New message waiting OFF Green Solid Green Blinking No message waiting HIGH Battery in use High Yellow Solid Yellow Blinking MEDIUM Battery in use Medium Red Solid Red Blinking LOW Battery in use Low OFF Green Solid Battery not connected Strong Yellow Solid Moderate Red Solid Red Blinking No Service Check SIM 10 DEVICE INSTALLATION 1 Connect the power cord Insert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone Base Plug the power cord into an electrical wall outlet that is n
8. comes with standard wireless voicemail Follow the steps to setup and use your voicemail Set up Dial 1 on any home phone connected to the Wireless Home Phone Base and wait four 4 seconds to connect to your Consumer Cellular voicemail Simply follow the voice prompts to complete setup To enable remote voicemail retrieval and for added security be sure to create a password during setup Message Waiting There are two indicators for a new message waiting 1 the voicemail icon and 2 an intermittent dial tone The voicemail icon QO on the Wireless Home Phone Base flashes when a voicemail message is waiting You will also hear an intermittent dial tone on any connected phone handset befor placing a call Retrieving Messages To retrieve voice messages dial 1 on any home phone connected to the Wireless Home Phone Base and wait four 4 seconds to connect to your Consumer Cellular voicemail box Simply follow the voice prompts to listen to and manage your messages Alternately you may dial your 10 digit home phone number to access your voicemail box Remote Retrieval To retrieve voicemail messages from a phone not connected to the Wireless Home Phone Base dial the number associated with the Wireless Home Phone Base service When voicemail picks up press You will then be prompted to enter your password Simply follow the prompts to listen to and manage your voicemail messages Calling Making Calls Using a
9. en in hot areas High temperatures can shorten the e Do not put other things on the terminal to avoid life of electronic devices overheating e Prevent liquids from leaking into the device e Please use original accessories or accessories that e Do not attempt to disassemble the device by are approved by Consumer Cellular Using any yourself Non expert handling of the device unapproved accessories may affect your device s may cause bodily injury or device damage performance damage your terminal or even cause danger to you and violate related national regulations about telecom terminals e Do not install or remove the SIM card when the power is on e Because the device can produce an electromagnetic field do not place it near magnetic items such as computer disks RADIO FREQUENCY RF ENERGY This device meets the government s requirements for exposure to radio waves This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg 36 While there may be differences between the SAR levels of various devices and at various positi meet the government requirement ons they all The FCC has granted an Equipment Authoriza
10. ing or Outgoing Tax service The Wireless Home Phone Base does not support rotary or pulse dialing phones The Wireless Home Phone Base does not support home alarm systems The Wireless Home Phone Base supports voice only with Consumer Cellular service HOW IT WORKS 14 Wireless Home Phone Base works exclusively with Consumer Cellular service and DOES NOT use your home phone s wall jacks The Wireless Home Phone Base uses Consumer Cellular service running on the AT amp T Network to provide phone service to your corded or cordless home phones Place it anywhere in your house where you have a wireless signal It does not require the use of a home phone wall jack like traditional home phone service The Wireless Home Phone Base provides many calling services such as voicemail caller ID call waiting call forwarding and 3 way calling for your corded or cordless home phone s It also includes a backup battery in case of a power outage 15 HOW IT WORKS CONTINUED Your Device Should Be Located e Where you have a strong cellular signal from a cell phone tower typically near a window or outside wall e Near an electrical wall outlet VOICEMAIL 16 Voicemail is just like a virtual answering machine and it comes free with your service Calls are sent to voicemail when you miss a call or choose not fo answer All you have to do is setup your voicemail box The Wireless Home Phone Base
11. ions As a matter of precaution we recommend disconnecting the charger during a thunderstorm Batteries are consumables and are not included in any guarantee 39 SUPPORT Customer Service Consumer Cellular s customer service team is here to help with any questions you have about your device or service There are several ways you can get in touch with us Call Us Feel free to give us a call at 888 345 5510 with any questions Or just dial 6 1 1 on your cell phone and you ll get connected directly for free Whatever you need we re here for you Visit Us Online You can go to www ConsumerCellular com to check your usage change your plan order new products get copies of past invoices make a payment or find answers to many common questions E mail Us E mail us any questions to Service ConsumerCellular com and we ll be happy to help How To Videos Let us walk you through all the aspects of your new device For an extensive list of How To Videos go to www ConsumerCellular com Support VideosandManuals More Answers Online Go to www ConsumerCellular com Support to find answers to many frequently asked questions Thanks We re glad you re with Consumer Cellular Visit us at www ConsumerCellular com About to stay in touch read our newsletters and blog and a whole lot more Be sure to follow us on your favorite social media site daR Consumer Cellular www ConsumerCellular com
12. ng On Off Use your home phone s volume adjustment The On Off button is used to turn the Wireless Home if available Alternately the volume of the Phone Base off when still connected to the power Wireless Home Phone Base can be adjusted supply When powered off the Wireless Home Phone if necessary While on a call press Base will no longer send or receive calls but it will or to enter Volume Setting Mode Press continue to charge the backup battery if still connected to decrease volume Press to increase to the wall outlet volume To exit Volume Setting Mode press To use the On Off button on the Wireless Home Phone any other key or wait five 5 seconds Base press and hold the button for two 2 seconds to Notes turn power off or until the Battery and Signal Strength indicator light turns off Power light remains on when connected to an AC power source e Four volume levels are available level 1 to level 4 the default setting is the highest at level 4 e Your home phone s may have a separate volume To turn the Wireless Home Phone Base back on press level setting function that is independent of the and hold the button for two 2 seconds or until the Wireless Home Phone Base Battery and Signal Indicator lights turn on HELPFUL TIPS CONTINUED 22 TTY Support TTY Text Telephony and TDD Telecommunications Device for the Deaf are supported by the Wireless Home Phone Base In order to use the TTY network you mu
13. ot powered by a wall switch 2 Check the wireless signal Signal Strength Raise the antenna in the upright position Confirm signal strength light is green for optimal performance Yellow indicates a moderate signal and may be sufficient 1 DEVICE INSTALLATION CONTINUED 3 Connect the device to a phone 1 Unplug your phone from your home s phone wall jack Plug your phone into the Phone 1 port on the Wireless Home Phone Base using your existing phone cable or included phone cable III DEVICE INSTALLATION CONTINUED 12 4 Place a test call Place a test call from your connected home phone Make sure to use 1O digit dialing even for local phone calls For best results place the cordless phone base approximately 12 inches from the Wireless Home Phone Base IMPORTANT DO NOT plug in the Wireless Home Phone Base into your home s phone wall jack 13 DEVICE INSTALLATION CONTINUED Useful Tips e Dial 1 to set up and access your voicemail Be sure to create a password for security and remote access Use of answering machine systems is not recommended e Transferring a landline phone number can take five 5 days or more Outgoing calls can be made immediately while incoming calls will continue through your old service until transfer is complete Check status by calling Consumer Cellular customer support at 888 345 5510 The Wireless Home Phone Base does not support incom
14. r an intermittent dial tone when you pick up your handset TROUBLESHOOTING CONTINUED 32 Problem Possible Solution HEAR AN INTERMITTENT e You will hear an intermittent dial tone when you have a new DIAL TONE voicemail message waiting e Dial 1 from your home phone equipment connected to the Wireless Home Phone Base fo review your voice messages MY ANSWERING e Set your answering machine settings to pick up calls before network voicemail MACHINE WON T which is approximately five 5 rings PICK UP CALLS e Alternately the network voicemail setting can be increased dial 1 to access the voicemail platform and follow the prompts to increase the number of rings e To remove network voicemail from your account call Consumer Cellular at 888 345 5510 33 TROUBLESHOOTING CONTINUED Problem MY PHONE DOESN T RING WHEN A CALL COMES IN HEAR A CONSTANT LOW FREQUENCY TONE NOT DIAL TONE WHEN TRY TO PLACE A CALL Possible Solution e f you recently transferred your landline number you will continue to receive incoming calls on your previous service until the transfer is complete e Make sure your Wireless Home Phone Base is NOT connected to your in home phone wiring e Make sure your home phone is powered on and connected to the Wireless Home Phone Base e The Wireless Home Phone Base number may be set to Call Forward Dial 21 to unforward calls e Hang up your home phone to restore dial tone SP
15. re a residential installation This uses and can radiate radio _ if not installed and used in accordance with the i nstructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does not cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged fo try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help WARRANTY 38 This product is guaranteed for a period of 12 months from the date of purchase In the unlikely event of a fault occurring during this period please contact the place of purchase Proof of purchase is required for any service or support needed during the guarantee period This guarantee will not apply to a fault caused by an accident or a similar incident or damage liquid ingress negligence abnormal usage non maintenance or any other circumstances on the user s part Furthermore this guarantee will not apply to any fault caused by a thunderstorm or any other voltage fluctuat
16. rength Green Signal Indicator e Make sure all connections are firmly in place TROUBLESHOOTING CONTINUED 30 Problem POOR VOICE QUALITY CONTINUED Possible Solution e Make sure the antenna is in a vertical position and increase the distance away from other electronic devices and the Wireless Home Phone Base including cordless base stations WiFi routers and cell phones e Move the Wireless Home Phone Base near a window wi th a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal e Make sure the home phone that is connected to the Wire is of good quality and in good working order e Voice quality may degrade with a low battery charge Red less Home Phone Base when operating with back up battery Connect to an AC power source to recharge when power is available 3 TROUBLESHOOTING CONTINUED Problem SIM CARD DOESN T WORK IN MY MOBILE DEVICE MESSAGE WAITING INDICATOR ON MY HOME PHONE EQUIPMENT DOESN T LIGHT Possible Solution e The SIM card provided with the Wireless Home Phone Base is intended for use only in your specific Wireless Home Phone Base and cannot be used in a mobile handset e The Wireless Home Phone Base does not support this functionality with your Home phone equipment e The Wireless Home Phone Base has a dedicated Message Waiting indicator light and will flash when you have a new voice message you will also hea
17. s not support data services e g texting multimedia message services MMS and data tethering In Home Wiring Interconnecting to home telephone wiring is not necessary but is possible however it is not recommended unless you possess sufficient knowledge of electrical systems Use with home wiring requires the physical disconnection from other services including the landline coming into your home Use of a qualified licensed electrician is highly recommended Improper installation may result in phone equipment damage or even a fire FREQUENTLY ASKED QUESTIONS 24 What kind of phone do I need to work the Wireless Home Phone Base Most standard touchtone phones may be used Rotary phones are not supported Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home Cordless phone systems still need to be plugged into a power outlet During a power outage a standard corded phone which doesn t require electrical power is recommended How do install my Wireless Home Phone Base Installation near a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice quality If the Wireless Home Phone Base signal strength indicator does not display high signal strength Green or voice quality is unacceptable you may need to relocate the device to another part of the home with a stronger wireles
18. s signal Will my Wireless Home Phone Base work in areas with no or low wireless signal strength A strong wireless signal Green is recommended for optimal performance A moderate signal Yellow may be sufficient If you do not see a green light you may want to choose an alternate location Does the Wireless Home Phone Base support data or text messaging No only voice services are supported 29 FREQUENTLY ASKED QUESTIONS CONTINUED Why don t see the name of the caller on caller ID The Wireless Home Phone Base only supports calling number identification However contact names stored on your home phone equipment may display for incoming calls Do I need broadband Internet service for the Wireless Home Phone Base No the service is provided through Consumer Cellular FREQUENTLY ASKED QUESTIONS CONTINUED 26 Can I move my Wireless Home Phone Base and use it in another location Yes your device can be moved to another location however the device should be used in a location where Consumer Cellular is authorized fo provide wireless service If your device is used while on other carrier networks Consumer Cellular offnet usage restrictions apply Please see your Wireless Customer Agreement for details When dial a seven digit number using the Wireless Home Phone Base get a message that the number cannot be completed as dialed Does the Wireless Home Phone Base support seven digit dialing The Wireless Home
19. services only the calling number is displayed with Caller ID e Your home phone equipment may support the display names stored in its contacts memory TROUBLESHOOTING CONTINUED 28 Problem BATTERY LED IS OFF ONLY THE POWER LED IS ILLUMINATED RED SIGNAL STRENGTH INDICATOR Possible Solution e Make sure the back up battery connector is firmly connected to the battery port slot e Press and hold the Power button on the back of the Wireless Home Phone Base for two 2 seconds until the Battery and Signal Strength indicator lights turn on e Make sure the external antenna is installed and securely fastened e Move your device to another area of the home with a strong wireless signal 29 TROUBLESHOOTING CONTINUED Problem FLASHING RED SIGNAL STRENGTH INDICATOR POOR VOICE QUALITY Possible Solution e SIM is missing or not installed properly 1 Remove the battery cover and backup battery 2 Locate the SIM card slot and insert the SIM card into the slot until secure The SIM card will click and lock in place when properly installed in the correct orientation e SIM card may be invalid or damaged and need to be replaced e Install using the telephone cable included with the Wireless Home Phone Base e Make sure the external antenna is installed and securely fastened e Move the Wireless Home Phone Base to a different area of the home e locate the device in an area with maximum wireless signal st
20. st have a TTY compatible phone and be in TTY mode Note that most digital wireless devices are TTY compatible Dial 983 889 n to set the TTY mode e n 0 TTY off mode The standard voice speaking mode and listening mode This is the default setting e n 1 TTY full mode Transmit and receive the TTY characters e n 2 VCO mode Receive TTY characters but transmit by speaking into the speaker e n 3 HCO mode Transmit TTY characters but receive by listening to the receiver 911 911 services are supported just as they are on any wireless device You should expect to provide your home address to the emergency response center responsible for sending first responders e g police medical assistance or fire to your location Power Outages The Wireless Home Phone Base has a backup battery with talk time of up to three and a half 3 5 hours depending on environmental factors Please note you ll need a standard corded phone that doesn t require external power to function with the back up battery for all calling including 911 23 IMPORTANT INFORMATION Device Compatibility The Wireless Home Phone Base does not support your home security systems fax machines dial up or DSL internet service DVR services media alert services e g Life Alert or credit card machines The service cannot be used to make 500 700 900 976 O collect operator assisted or dial around calls e g 10 1O XXXX The device doe
21. tion for this device with all reported SAR levels in compliance with the FCC RF exposu evaluated as re guidelines SAR information on this device is on file with the FCC and can be found under Display Gran section of htto www tcc gov oet ea tccid after searching FCC ID Q78 WF7 20 Tests for SAR are conducted using standard operation positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output 37 FCC COMPLIANCE This device complies with part 15 of the FCC Rules Operation is subject to the condition that this device does not cause harmful interference Caution Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment Note This equipmen comply with the limits pursuant to part 15 o designed to provide reasonable protection against harmful interference in equipment generates frequency energy and t has been tested and found to for a Class B digital device the FCC Rules These limits a
22. usage anytime by logging onto your account at www ConsumerCellular com or with the MY CC app from a smartphone Plus with Consumer Cellular s Usage Alerts we ll keep an eye on your usage and let you know if you re close to going over It s automatic and it comes standard as part of your new service Setting up Usage Alerts As a Consumer Cellular customer free Usage Alerts were setup automatically when you started your account Just log onto your account at www ConsumerCellular com to change your Usage Alert settings anytime There you can choose the alert type e mail or text message and how often you d like to be alerted when you ve used 75 100 125 or 150 of your plan You can always call us at 888 345 5510 and we ll be happy to help change your Usage Alert settings ABOUT YOUR SERVICE CONTINUED 7 Changing Your Plan Our 100 Risk free Guarantee You can change your plan at anytime as offen as you If you re not completely satisfied with your service within like with no fees or penalties Changes are even made the first 30 minutes 30 text messages 30 MB of data or retroactively to the start of the current billing period to 30 days of use whichever comes first you can cancel give you the best possible value for your cell service your service with no cancellation fees no penalties and no Change your plan by logging onto your account at risk We ll waive the charges and we ll even send you a www ConsumerCellular com or
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