Technical Service Guide for SD3600
Contents
1. 2 11 Troubleshooting 3 2 ___ ___ ____ __________ _________ __ 3 3 Enor COC CS CIS OO CA narra tc _ ______6__ ___ 3 4 ee 3 5 zum acies TE as eee 3 5 CIAO FO YS AIDA 3 6 Part Replacement 4 8 OVINI Ie 4 10 Fbi 4 11 Fower SUPPIY SMP scm 4 12 ERS 4 13 Scanner ON MONET Board SULG _________ ___ _646__ _08 4 14 MOAS S V ili 4 16 TACHO 4c Gen diana se pri 4 17 AA 4 18 4 19 Enn MOGU se E EA 4 20 A e A 4 21 RAS OVO DIO ta a aa 4 22 Enea 4 23 4 24 Appendix 1 WIDE yom e A 2 Appendix B B 1 EEE IE B 2 Appendix C Appendix D Appendix E Erase Parameter block Scanner Terms ET _ _________ ______ __________ __ __ _ Scanner License systern GENTA Toc Board Replacement Temporary Board switch Problem with Activation introduction Introduction Introduction to CIS Technology CIS Element CIS Element Design FOCUS Light Example of a CIS Element Contact Image Sensor 1 2 Introduction CIS Element Design2. Make SCANdump working Make SCANdump Is the scanner recognized by the PC Check your Scan Application and fix 1 Reconnect the Scanne 2 Reinstall WIDEsystem Troubleshoot Sequence for NA53A Scanners Troubleshooting Troubleshooting Sequence Troubleshooting Error codes displayed on Keypad 3 4 Diagnostic Paper Error Codes displayed on the Keypad An error condition is indicated by a flashing Diagnostic Indicator The error may be identified by an Error Code Number being displayed on the screen and or by the following combinations of flashing F indicators on the Operator Panel See Appendix D for error code description Flash code DIAGNOSTIC PAPER BOOT ERR_GENERAL ERR_SU ERR_CB ERR_MDA ERR_SMC 1xF 2xF means that the Paper Indicator flashes 1 2 times every time the Diagnostic Indicator is turned ON F F means that both indicators are flashing simultaneously Troubleshooting Banding Problems Bad no gray balance calibration CIS module to module match Image Quality Problems Scanning originals that have folds or is crumpled on a CIS scanner is often taken as a defect on the scanner where it is actually a limitation of the used technology Due to the very short distance from sensor to surface of the original also called Focal Length we also have a very short Focus Depth
3. The scanner Ultra Not Activated USB has Energy Star function and enters sleep mode after being idle for 15 minutes The scanner needs to be activated The scanner Ultra Not Activated USB must be activated within 50 hours You may change this setting here Sleep after 15 minutes All Main board Spar Parts are shipped Not Activated and without a serial no Appendix E Scanner License The scanner serial number needs to be set In order to activate the scanner you must first type in the Serial no from the back of the scanner Please enter the serial number printed on the scanner rear side 4 cine TT If mainboard is replaced for test purposes then dick on Cancel to set serial number later The scanner wizard will re open whenever the scanner list is refreshed I 0 0 The scanner needs to be activated within 49 hour s Scanner serial number 1 If the PC is connected to the in ternet through its recommend to do the online Activation for ease and to eliminate unnecessary complication due to typos 2 See page E 4 REB 2 If this PC is connected to the Internet choose Online below Otherwise choose Manual Type in the customers contact The scanner with serial number 53AA1801Y02Y has been information successfully activated Your contact information 1 State Select
4. The CIS Element consist of 3 major parts sensor lens and light PCB source The Light source is 3 LEDs in RGB that are lit one at a time The sensor consists of 10368 individual monochrome sensors Monochrome Sensors Light Rod source lenses Light guide ie Scan direction The purpose of the lens is to channel the light from the pixels on the image to the sensors There is no magnifi cation in the lens 1X1 ccr lire WE time Green expone Rod lenses Due to the very short focal length the focus depth is limited The original has to be in contact with the surface of the glass plate in order to be in focus The LED s flash one at a time capturing one color at a 1 3 Introduction 1 4 Design Electronics Block Diagram Wiring Diagram Circuit board layout s CIS Unit Construction 2 6 Design Block Diagram B 5 x CIS modules D A C E Paper sensor AMS TEN Keyboard i 8 buttons Lid sensor USB2 Client Tacho sensor Stepmotor Power Entry module 100V 220V Block Diagram NA53A 2 7 Design Wiring Diagram lol oo H5 LID SENSOR oo EXIT SENSOR AA A AT AA 1142 ENTRY SENSOR 2 lof HT ENTRY SENSOR 1 CIS ELEMENT
5. gg Removable Disk 2 gt lt carsten 192 168 1 159 Y gt contex 192 168 1 159 Z Backup successful explicitly Scanner Model Firmware Release Firmware Build No Scanner ID Mac Address Serial Number Lamp Light On Please do not use the functions below unless you have being asked NOTE Online connection to the internet is required HD Ultra 4290i USB 35 12003 39795 70 SUN A09 00 08 C3 00 09 3E 6 GA1500V01G 14 hours Test 44 License System Tab for test related to Part replacement Test 1 Scanner Information Scanner HD Ultra 4290 USB 31 Lamp and Fan Test Appendix A A 11 Appendix A A 12 Appendix B Firmware download Appendix B Firmware Download walk through The latest Firmware can be obtained from www contex com Identify the scanner model and download The computer that will be used for the firmware download needs to have WIDEsystem installed Name Date modified Type EN FW_ctx_3 0 1 005_b023109 exe 5 8 2008 3 48 AM Application Example of firmware file The name on the downloaded file will change according to the firmware version Follow the instructions in the Scanner Firmware Wizard scanner Firmware Wizard Build 42881 3 5 1 6 001 25 the scanner to your computer B 2 Please make sure your scanner is turned on and your has connection to the SCR T your sca
6. Technical Service Guide for SD3600 contex WHEN IMAGING MATTERS FSM TSG 001 1 2 li Revision table 1 0 gt Original Issue of Document 1 1 gt Review updates 1 2 gt Error code list updated December 15th 2011 January 17th 2012 January 19th 2012 CDM CDM CDM Document Title NA53A Technical Service Guide Doc No FSM TSG 001 Prepared by CDM Authorized by JR Distribution Tegningsarkiv Svendborg Issue revision date 0 9 12 December 2011 Scanners covered by this Service Guide NA52A SD3600 This document is the property of Contex A S The data contained herein in whole or in part may not be duplicated used or disclosed outside the Recipient for any purpose other than to conduct technical evaluation This restric tion does not limit the Recipients right to use information contained in the data if it is obtained from another source without restriction iii iv Table of Contents Introduction to CIS Technology 1 2 GI TIT TSI H 1 3 Design 2 6 BOC A P 2 7 A no E e 2 8 Power Supply layout with measuring points SMPS seca A AAA A ia etc 2 9 A PR A E O SS I 2 9 Scanner Controller Board Layout SUELO acosada ANA uta regu A ii 2 10 GIS URL ei 2 11 AS OR OS peterson ccs
7. 1 Remove clip by sliding it upward 2 Push USB connector and cable out though the back 4 21 Part replacement RHS Cover amp Keypad Turn the off scanner and disconnect the power cord Open CIS Unit see page 4 10 Lift out the Power supply see page 4 8 1 Remove Screws Torx 20 2 Gently remove cover 2 Disconnect ribbon cable for keypad 1 Unplug the Ribbon cable for the keypad 2 Pull the cable out though the side cover Replace the Replace the RHS cover keypad and ribbon cable and reverse the steps 4 22 Part replacement Damper for CIS Bridge Turn the off scanner and disconnect the power cord Open CIS Unit see page 4 10 Remove LHS Cover see page 4 9 1 Remove Spring 1 Loosen screws to release clamp 1 Remove knots and pull out Damper Assy Replace the Damper Assy and reverse the steps Don t forget to tighten the Clamp 4 23 Part replacement Pressure Rollers Turn the off scanner and disconnect the power cord and tilt open CIS bridge 1 Remove Screws Torx 10 2 Pull Roller Cover sheet out through the back 1 Gently pull the Pressure Roller out repeat for all 5 Replace the Pressure Rollers and reverse the steps Don t forget to calibrate the scanner 4 24 Appendix A WIDEsystem service Appendix A WIDEsystem Service walk though Since this chapter is not scanner specific some of the illus
8. A bar graph representing the statistical distribution of Graytones or colors in an image Each column represents the number of pixels at that gray level or color HLS A color space with the three variables of Hue Lightness Saturation See HSV HSV A color space with the three variables of Hue Saturation Value Hue means color as in the color wheel Saturation is an indication relating to the richness or vibrancy of the color Value is a term best related to the intensity of light illuminating the object Hue A named color In discussions of color that relate to photography scanning and printing six hues are especially important red yellow green cyan blue and magenta These hues make up every color we can see and are the designated hues on color wheels Hue is also a measurement of color that can be related by pointing towards a certain color on the color wheel Hue indicates the relative redness blueness greenness yellowness etc of a color ICC The International Color Consortium ICC was formed to address the need for a common color framework The ICC has developed a standard device profile that contains information about how various devices render color This concept is sup ported by Apple Colorsync Microsoft for Windows 95 Sun for Solaris and by Silicon Graphics for Irix Image Editor A program used to edit pictures to change colors increase detail scale or otherwise alter the picture I
9. IMx SUx m Interface board IMx Main controller board SUx 100 50267 ERR SU 12 Support Correctable IMx ETH PHY internal I F error IMx SUx m Interface board IMx Main controller board SUx 100 50268 ERR SU 12 Support Correctable SUx ETH PHY loopback error SUx Main controller board SUx Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action ERR_SU 12 Support Correctable IMx Flash error IMx SUx Interface board Main controller board SUx 100 50270 ERR_SU 12 Support Correctable IMx RAM error IMx SUx m Interface board IMx Main controller board SUx 100 50271 ERR SU 12 Support Correctable SUx Scanner has no MAC address SUx Main controller board SUx 100 50705 None User Correctable Scanner serial cannot be changed while activated User B User interaction 100 50218 None RD Correctable Data never arrives in the Image Buffer Firmware B Firmware ppendix D Error codes Appendix D Error code
10. None User Correctable The scanner is warming up Please retry the operation when the scanner has finished warming up User B User interaction 100 50231 BOOT 1 RD Correctable Firmware download is in progress Firmware Firmware 100 50232 ERR GENERAL 3 User Correctable Firmware is incomplete Please download new firmware User B User interaction Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action None User Correctable Scanner is in safemode Please reboot scanner or download new firmware User SUx User interaction Main controller board SUx 100 50237 ERR_GENERAL 3 User Correctable Host PC does not support SSE2 calculations User B User interaction 100 20088 ERR GENERAL 3 Support Correctable Motor system error motor movement not detected Mech SUx Cable Motor 100 50259 ERR SU 12 Support Correctable Firmware unable to identify SU board id SUx Main controller board SUx 100 50260 ERR SU 12 Support Correctable Firmware unable to id
11. Note Before replacing any electrical parts such as SUx Scanner Control Unit or the CIS Unit the parameter block should be erased and the scanner calibrated This will solve the problem in most cases especially if the reported problem is about image quality or identifying the calibration sheet The Pressure Rollers and the Glass Plate should also be inspected for wear and tear 3 2 This is a suggested Troubleshooting Sequence and will work in most cases There are always some gray zones especially if the problem is related to image quality Does CIS Module flash when opened all Can Paper be loaded Does the scanne scan Can the scanner be calibrated Do steaks appear i the scan Clean Scanner inspect SM sheet and run SM till Streak banding heck L Sensor fo Check power connection and power supply And repair blockage Does light come on A HW error is the mos likely cause of the problem Check sensors by blocking one by on RGB Does corresponding colo light up block Erase parameter Does WIDEsyste giving you an error code Can the scanner be calibrated Are there banding matching the CIS modules A HW error is the mos likely cause of the RGB sensors Does rollers move HW error is the most likely cause of the problem Troubleshoot according to error code and repair
12. Release lock A on ribbon cables and pull out cable Part replacement 1 Remove Screws Torx 10 Replace the Scanner Controller Board and reverse the steps 1 Make sure that the plastic insulation strip correctly is positioned correctly under the controller board Since the scanner have a new Controller board it will boot up as Not Activated See Appendix E for further instructions on how to reactivate the scanner 4 15 Part replacement Stepper Motor Assy Turn the off scanner and disconnect the power cord and tilt open the CIS bridge Lift out Power Supply do not remove completely see page 4 8 1 Disconnect Motor cable 2 Remove Screw and ground cable Release Belt tension 1 Loosen screw don t remove 2 Push tension wheel upwards and tighten screw again 1 Remove screws and motor Replace the Motor and reverse the steps Part replacement Tacho Sensor Turn the off scanner and disconnect the power cord anc tilt open the CIS bridge Remove RHS cover see page 4 8 1 Disconnect Sensor cable 1 Loosen screw don t remove 2 Remove Tacho wheel 1 Release lock taps and remove sensor Replace the Sensor and reverse the steps 4 17 Part replacement Paper and Lid Sensors Turn the off scanner and disconnect the power cord and tilt open the CIS bridge If replacing the Exit sensor or the Lid Sensor
13. 100 00120 None RD Correctable Invalid value in SCSI CDB External Firmware PC cable PC hardware software etc Firmware Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action ppendix D Error codes 100 00121 None RD Correctable Invalid SCSI parameter list length External Firmware PC cable PC hardware software etc Firmware 100 00123 None RD Correctable Unsupported SCSI parameter External Firmware PC cable hardware software etc Firmware 100 00124 None RD Correctable Invalid SCSI parameter value External Firmware PC cable PC hardware software etc Firmware 100 00125 None User Correctable Incorrect scanner status Please check the paper path and reload the media External Firmware PC cable hardware software etc Firmware D 3 Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description
14. 3 5 1 006 Refresh Please select a scanner from above list and click Next to continue 1 Click on the Contex icon 2 Select Erase Parameter Blocks 22 57 1 Click OK to let the scanner reboot USB HD Ultra 4290 Build 42881 3 5 1 6 001 ernia m id i ufa es Fieboot completed successfully Searching for scanners Select scanner and press Download button to start 1 Click YES to confirm that you want to Erase the Parameter Bock Only Data that can be restored by a Calibration will be Erased Parameter blocks and profiles have been erased Scanner must Appendix B 1 Click on the Exit The scanner now needs to be calibrated B 5 Appendix B B 6 Appendix C Scanner Terms Appendix C Scanner Terms Activation Code Is the when the product specific License code has been pared with a Scanner serial no AdaptiveThresholding Advanced 2 D Adaptive Thresholding estimates the background gray level in a window area around each pixel The difference between the actual pixel value and the background is then compared to the adaptive settings to determine if a pixel is thresh olded as a black or a white pixel Additive Colors The additive primary colors are red green and blue These additive primaries represent the three main components of white light Used individu ally or together these three colors of light can be mixed to creat
15. 4 B m let The scanner with serial number 53AA1801Y02Y has been successfully activated About your business Please make the proper selections Postal Code 1 2 Privacy Policy Statement Once the Next button is clicked the wizard will activate the scanner ac cording to the stored registered on the Server Scanner Activation Wizard _ a 2 The scanner is now ready to be cali brated 2 2 Privacy Policy Statement E Scanner License The scanner needs to be activated within 49 hour s Scanner serial number 1 Go to the License Activation site license contex com 2 Copy the Scanners HW id If this PC is connected to the Internet choose Online below Otherwise choose Manual 1 Type or copy in the Activation code if is available and Click Activate if the Activate Code is invalid the but ton will remain greyed out 2 If the Activation Code is not avail able selected the guide to continue Scanner Activation Wizard The scanner can be activated manually by entering an activation code If you have a license key please dick on Guide below to see how to obtain the activation code Activation code 1 The activation code starts with the letters Please fill in above and dick on Activate T Manual scanner activation on the Internet Scanner serial number 67GA1500V01G N To get an activation code you
16. Activation code 2 You can also email or download a PDF with the Activation code if you are not connected with the scanner Reactivation after board replacement Reactivation innformation marks required fields Hardware ID JAADB 4AWB CSAB 8AAW AABG 6AQR 7 Contact Information Company Name First Name Last Name Email 2 City Postal Code Country Please select State Please select I would like to receive product news and technical information Click here to help us learn more about your needs Privacy Policy Statement ix E Scanner License Scanner Activation Wizard The first dialogue is to set up the En ergy Star functions The scanner needs to be activated within 0 hour s Scanner serial number 67GA1500V01G If this PC is connected to the Internet choose Online below Otherwise choose Manual Scanner Activation Wizard The scanner be activated manually by entering an activation code If you have a license key please dick on Guide below to see how to obtain the activation ACX2U6 JRSLVZ B3CKAU 29GSBV PNRYSR AGCHML The activation code starts with the letters 1 1 Type or copy in the Activation code if is available and Click Activate if the Activate Code is invalid the but ton will remain greyed out 2 If the Activation Code is not avail able selected the guide to continue Scanner Activation Wiad m Plea
17. Alignment or Stitching between 2 Camera s modules 1 Select Alignment or Stitching 2 Select the transition area AB BC 3 Use the arrows to either increase or decrease the value User Settings As used in NEXTimage Y axisscalling 5 Calibrated Settings Y axis scalling 0 469 Range 1 000 1 000 Insert Test Sheet imm Jmm ON x 600 SS x Do Auto Alignment Do Auto Stitching x 1 Cancal Stitching Test 12 Adjust Y axis Scaling Here can you adjust the X and Y scaling Scan a known size image measure in Nextimage compare and adjust The correction is done in of the deviation Appendix A Test 5 Lamp on off The control and the feedback of the Lamp can be checked The number in parentheses is an average gray tone level taken from camera A Lamp is ON Set lamp OFF Light is ON 139 Test 20 Noise Test This test is very useful if there are image quality issues such as streaks throughout the scan scan direction It can be determined if the streaks are dust that are 1 present in the scanner Dark streak that goes below the average line PNEU IM 2 it has been present during Scanner Maintenance White streak that goes above the average line Insert SM calibration sheet when asked Appendix A Scanner HD Ultra 4290i USB Tab for test related to Electrical components Test 2 LED Test flash one ata
18. Management System function where out of gamut colors are converted to colors within the gamut of the targeted device e g a printer Gamut The color range scanable printable or displayable by a device e g if some of the displayable colors are outside of the gamut of the printer they cannot be printed GCR Gray component replacement A color separation setting used on color photographs where cyan magenta and yellow inks are replaced by black ink in a balance that would yield a gray value The advantages are a reduction in overall ink usage and some increase in image detail Grayscale A term for a black and white photographic image or a scanner setting Refers to the range of 256 gray tones that make up the image Halftoning The processes of offset printing and laser printing are intrinsically bilevel However these devices can reproduce a range of tone levels by halfton ing e g an array of widely spaced dots produces the perception of light gray and an array of tightly spaced dots produces dark gray Halftone dots are usually placed in a regular grid In color printing it is conventional to use cyan magenta yellow and black grids that have exactly the same dot pitch but different carefully chosen screen angles Is a unige id no for the scanner based on the scan neres serial no and MAC address Highlights The lightest part of a picture reproduced as white on the screen or when printed Histogram
19. RGB and display RGB C 3 Appendix C Scanner Terms Device Profile A file used as part of a Color Management System CMS A device profile contains information about the characteristics of a scanner computer display or printer The format for device profiles Win95 Colorsync etc is standardized by ICC Interna tional Color Consortium DIP Digital IMage Processor Hardware embedded function that does image enhancement in real time while scanning Dither To use patterns of different colored pixels to create blended colors or to use dots of different sizes to simulate grayscale images see below Dithering A printing or display device may have only a small number of grayscale or color values for each de vice pixel However if the viewer is sufficiently dis tant from the printed page or display the value of neighboring pixels can be set so that the viewer s eye integrates several pixels to achieve an appar ent improvement in the number of levels or colors that can be reproduced Dots Per Inch dpi A measure of dots in a square inch where the indi vidual element is a round dot on the printed page DPI Dots Per Inch equivalent to Pixels Per Inch An expression of resolution of a scanned image DSP Digital Signal Processor does image enhancement in real time while scanning C 4 Dual 2D Adaptive Enhancement Enhancement processing on the foreground and background separately Processing is perf
20. a high resolution raster file typically contain 200 or 300 dots per horizontal inch of the original C 6 drawing and there are typically 200 or 300 rows per vertical inch As each of these dots is defined by location and by whether it is on or off raster im ages generally result in large data files Resolution of a Scanner Expressed as DPI dots per inch or the equivalent ppi pixels per inch The higher the resolution of a scanner the smoother the scanned images Resolution A measure of how many pixels per inch are scanned Generally more pixels per inch means more detail in the picture and a larger file when saved Defines the level of detail that can be captured or shown by a scanner display or output device For scanners the resolution is defined by the number of dots pixels per inch DPI that can be captured horizontally and vertically e g 300 DPI equals 90 000 pixels per square inch Screen Resolutions are normally 72 pixels per inch of screen Additional detail is thrown away by the screen display driver anyway For Printer Resolu tion scans you need 150 dots per inch and above for good results on the printed output One must find the level of detail that is still visible in printed output on the printer in question and not dramati cally increase the size of a saved file without bet tering the result RGB Red Green Blue These additive primary colors are the basic elements of white light By mixing
21. time Test 45 Operator Panel Key Test Each key will get a green check mark once they have been activated The LED s on the Operators panel will Power Key Media Up Key Media Down Key Application Key 1 Application Key 2 Application Key 3 Forward Key Reverse Key Active Result amp lt lt lt lt Appendix A Test 6 Motor Test The direction and the speed of the mo tor can be controlled Maximum speed 2261 Hz Step frequency 2261 Ramping Test 31 Lamp and Fan Test The status of the fan and the lamp Car tridge can be checked A Light Attatched A Light Level U Fans A FAN3 Test Running 0 07 Appendix A Paper Fa ytiand ing image Quality Electrical Utilities Post Replacement 42 Backup Calibration and 43 Restore Calibration and gt 43 Homegroup gt amp Local Disk C gt gt Removable Disk D gt BD RE Drive E gt gt Removable Disk G gt gt Removable Disk I gt gt Removable Disk 2 gt carsten 192 168 1 159 Y gt contex 192 168 1 159 2 A 10 Tab for test related to Electrical components Test 42 Backup Calibration and Statistics tics Test 43 Restore Calibration and Statis gt 43 Homegroup gt amp Local Disk C gt gt Removable Disk D gt BD RE Drive E gt gt Removable Disk G gt gt Removable Disk I gt
22. 41716 1 5 1 006 Wizard Firmware 32881 3 5 1 6 001 While download is in progress please do power off the scanner or your detach any cables from your scanner or PC cancel close this wizard before completion To start the download process dick Next Scanner Firmware Wizard Build 42881 3 5 1 6 001 2 Firmware download completed successfully To update another scanner click Back exit the wizard click Finish lt Back Finish B 3 Appendix B Erase Parameter block The Parameter block in the scanner can be erased through the Firmware program Download the latest Firmware from www contex com Identify the scanner model and download The computer used for the firmware download needs to have WIDEsystem installed Follow step 1 through 3 in upgrading firmware Move x Close Ait F4 1 Click on the Contex icon 2 Select Advance Mode ha anner Firmware Download Build 42881 3 5 1 6 001 Mowve eded Scanner x Close Alt F4 SB HD Uira 4280 Build 41716 3 5 1 006 Run Download Wizard aro Package pae rni Download data file s T Device Details lect scanner and press Download bution to start Change Model Settings ange More Model Settings Erase Parameter Blocks About FW Desinload B 4 1 Sg EX anner Firmware Wizard Build 42881 3 5 1 6 001 i dti canner selection p Detected scanners USB HD Ultra 4290i Bulld 41716
23. CIS ELEMENT CIS ELEMENT OPERATORS PANEL Design A Supply layout with measuring points SMPS CAUTION DOUBLE POLE NEUTRAL FUSING CN2 Powerdistribution CN1 Line voltage eo o 24V 2V Keypad 2 9 Scanner Controller Board Layout SULG J2 USBJ 5 AUX J3 Motor J8 Power supply i 9 4 g H ERR Fang af EG den es E a 471 ni un Li f Ho m H PA bo r Ala dn 6 GR ARB aH EEE 88 ma SIE a BEN Bx cl EMISE _ HESSE HHHdHSHHE A H EF HH H A Ely 5 r 5 Pieri LI VU MEAE IN di A AD i EIL FT22 i WERE M E 1 1 Ha 2 2 E i 5 14 Sensors 112 CIS element D J10 CIS element B J7 Keypad J13 CIS element E J14 CIS element A J11 CIS element C Design CIS Unit Construction CIS Unit Construction CIS Unit Warning The CIS unit is factory mounted and must not be Disassembled further than replacing Scanner Control Unit Paper Lid sensors Glass plate and USB cable Ignoring this warning may cause failures that can not be corrected in the field 2 11 Troubleshootinc Troubleshooting Troubleshooting Troubleshooting Sequence Image Quality problems Dust related errors Calibration related errors Crumpled or Folded originals
24. IDEsystem is done by clicking on the logo in top left hand corner of WIDEsystem and selecting Service Original No original in scanner Scanner Messages No messages Maintenance Messages No maintenance required A password is required lee Apply The service module default to the first tab Paper Path Handling Appendix A ATAC Closed Sensors Input Entry Sensor Leading Edge Sensor Output Exit Sensor Paper Size Sensor 1 Paper Size Sensor 2 Paper Size Sensor 3 Paper Size Sensor 4 Paper Size Sensor 5 Paper Size Sensor 6 Test Running 0 01 Up Active Result lt amp lt amp lt Test 46 Paper Sensor Test Checking all the sensor s in the paper path Test 28 Original Guide Sensor Test Exit Original Guide Sensor Test iCount 5 Lower Upper Roller 1 Test 30 Calibrate ATAC The Guide plate will start to move up and down a couple of time to evaluate and calculate the correct current level Appendix A Tab for test related to Image Quality Test 9 Camera Adjustment Provides you with a live image of what the CIS elements are looking at Light Profile Uncorrected light profile shows the raw data from the CIS module Corrected light profile shows the calibrated data Appendix A Test 11 Stitching amp Vertical Align Allow you to adjust either
25. Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action D 4 Appendix D Error codes 100 00126 None RD Correctable SCSI time out External Firmware PC cable PC hardware software etc Firmware 100 00127 None User Correctable The scanner keyboard was used during communication with the scanner User B User interaction 100 00128 None User Correctable The scanner has paper jam Please reload the media User Mech LMx SMPS SUx B User interaction m Related mechanical parts amp and Motor driver board LMx m Switch Mode Power Supply SMPS Main controller board SUx 100 00129 None User Correctable The scanner does not support this test command in normal mode Please restart test program User B User interaction Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action 100 00131 None User Correctable The scanner is initializing Please retry the operation when the scanner has finished initializing User B User interaction 100 00132
26. an image editing program Shadow The darkest part of a picture reproduced as black onscreen or when printed Sharpness An attribute of a scanned image and also an at tribute of scanner quality SRGB Hewlett Packard and Microsoft proposed the addi tion of support for a standard color space SRGB within the Microsoft operating systems HP prod ucts the Internet and all other interested vendors The aim of this color space is to complement the current color management strategies by enabling a third method of handling color in the operat ing systems device drivers and the Internet that utilizes a simple and robust device independent color definition This is to provide good quality and backward compatibility with minimum transmission and system overhead Based on a calibrated colori metric RGB color space well suited to Cathode Ray Tube CRT monitors television scanners digital cameras and printing systems such a space can be supported with minimum cost to software and hardware vendors Stitching In large format multiple CCD camera scanners electronic stitching adjusts for overlap in the field of view of adjacent cameras Automatic stitching at start of scan ensures that each camera captures the correct number of pixels independently of me chanical and thermal changes Subtractive Colors The subtractive primary colors cyan magenta yel low As ink applied to a piece of paper by a printer these colors absorb
27. e nearly all colors When these three primary colors are mixed in equal parts they pro duce white Additive color is used in scanners and computer displays ADL Error Diffusion Halftoning Image Processing that supports visibility of gray tones in printed output by adding toned shades of gray in regions between black and white Carried out as a segment of Dual 2D Adaptive enhance ment processing in copy modes ALE Accuracy Lens Enhancement Accuracy Lens Enhancement ALE is an elec tronic correction of spherical errors in CCD based camera scanning systems When looking at pixels across the range of a camera the pixels tend to be more elliptical at the outside edges of the lens and more round in the middle of the lens This anomaly is known as a spherical lens error and can introduce inaccuracies in the scanning system that can vary quite substantially between differ ent points along the scan line Most manufactures typically state a 0 1 accuracy of the scanner C 2 between the two outermost end points of the scan line However when measuring between two points that do not fall across the entire scan line it is not unusual to see variations of up to 0 5 or even higher This is naturally unacceptable in demand ing environments and markets such as GIS which need a stable and well defined maximum error of 0 1 or less ALE solves this problem by a process to electroni cally correct the spherical errors in the scann
28. e or enlarge the size of a picture propor tionally Scanner Calibration A program that helps adjust the scanner to achieve stable colors and work with a printer Calibration gives better scanning results The program should be run whenever changing printing equipment toner and inks and whenever getting poor results when printing pictures A program that helps adjust the computer screen to get the best display of scanned pictures and documents This program is run during installation and should be used again any time that the com puter screen or the lighting around the computer is changed SCSI Small Computer System Interface An interface that allows hard disks and other high performance peripherals to be attached to Macin tosh and PC computer systems SCSI Card The printed circuit card that came with the scan ner With its driver software the card allows the computer to talk to the scanner The card is ASPI compatible with a SCSI II output connector SCSI Small Computer System Interface Specification of interface to computer equipment like disks print ers scanners etc Shadow Detail The amount of detail contained in the dark parts of an image It is desirable to maintain shadow detail but there is a risk of decreasing overall contrast if one lightens the shadow too much in an attempt to expose additional detail If an image is scanned without shadow detail it will be impossible to re gain detail using
29. entify SU board variant SUx Main controller board SUx Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action ppendix D Error codes 100 50600 ERR SU 12 Support Correctable SUx Main controller board error SUx SMPS Main controller board SUx m Switch Mode Power Supply SMPS 100 50601 ERR CB 13 Support Correctable CIS unit error CIS SUx m CIS Unit CIS Main controller board SUx 100 50602 ERR GENERAL 3 User Correctable Firmware error Please download latest firmware Firmware SUx Firmware Main controller board SUx 100 50603 ERR GENERAL 3 User Correctable Unrecoverable scanner state Please reboot the scanner Download of the latest firmware and PC application driver may be required Reboot Firmware Software Reboot scanner Firmware m PC driver software Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Descri
30. er and maintain a stable maximum error across any two points of less than 0 05 1 pixel ATAC Automatic Thickness Adjustment Control A special technology that allows the scanner pressure platen to be raised to accommodate thick originals and then lowered both actions performed by pressing a key from the operators panel Sensors in the plat en detect when perfect pressure is applied to the the original and automatically stop the downwards motion of the platen so it rests on the original with an optimal grip Bitmap An image format made from a matrix of individual pixels omp Bitmapped Image A bitmapped image is a computer file representing a line art image that was scanned with a scanner Refers to the pattern map of bits that are either black or white Black Level The Black Level is a setting in scan programs used to change dark graytone colors to true black For example if one is copying a brochure with a mixture of text and pictures the text will often be digitized to a color that we may see as black but really is a dark graytone When the printer digests this graytone data it will print the original s text with a halftone pattern meaning scattered dots instead of solid bla K DV C one can get the text to be copied in reat Diac it will therefore appear clearer Black Point Adjustment An adjustment made that will determine the amount of shadow detail in an image It is considered proper to set the b
31. for CIS Bridge Part replacement Common Hand Tools Torx 9 Straight Torx 10 Straight Torx 15 Straight amp Angled Torx 20 Straight amp Angled Wrench 7 0 mm Slotted gt is A N Wrench Note Before replacing any electrical parts such as SUx Scanner Control Unit or a Cameras try calibrating the scanner in order to get the scanner to recreate the content of the parameter block This will solve the prob lem in most cases 4 9 Part replacement Identifying parts 7 FA 07 do Se ly Why fe 9 e Lin e 76 Fer des Da iz of Figure 2 Figure 3 4 10 Service parts Consumables Part replacement Part list Part replacement Power Supply SMPS Turn the off scanner and disconnect the power cord CAUTION THE POWER SUPPLY IS DOUBLE POLE NEUTRAL FUSING 1 Remove Screws Torx 20 and gently remove cover 2 Disconnect ribbon cable for keypad 3 Remove screws Torx 10 Part replacement 4 Lift out Power Supply 5 Disconnect cables x2 Replace the Power Supply Board and reverse the steps LHS Cover 1 Remove screws and Cover Part replacement Scanner Controller Board SULG Turn the off scanner and disconnect the power cord and tilt open the CIS bridge 1 Remove screws marked S1 Torx 10 2 Open the CIS unit 1 Disconnect cables 2
32. ge or two raised to the power of one Adding more bit information increases the number of color options The number of potential color options for a pixel is called color bit depth For example a 4 bit pixel would have 16 color options and an 8 bit pixel would have 256 color options while a 24 bit pixel would 16 777 216 color options Color Cast An image is said to have a color cast if its colors are not true A color cast will usually be described by stating the particular color predominant in the image e g the grass appears to have a red color cast Color Correction To improve the color rendition Correcting for and eliminating an unwanted color cast Color Management System Color Management System CMS software in creases the accuracy of color interchange between scanners displays and printers based on profiles for each device The CMS is a layer of software resident on the computer that negotiates color reproduction between the application and color de vices The CMS performs the color transformations necessary to exchange accurate color between diverse devices The Color manager needs access to characterization data for the device The format and content of such device profiles is standardized by the International Color Consortium ICC ppendix C Scanner Terms Color Separation Process of separating colors in an image into primary color components for printing Converting an RGB color image i
33. hite Level White Level is a setting in scan programs used if one has an original with a background that is not completely white To get the background to appear as pure white one can set the White Level to a lower value White Point Adjustment An adjustment made that will determine the amount of highlight detail in an image The white point should be set so that the lightest part of an image will only just have zero detail XYZ The CIE system is based on the description of color as a brightness luminance component Y as described above and two additional components X and Z The spectral weighting curves of X and Z have been stan dardized by the CIE based on statistics from experi ments involving human observers XYZ tri stimulus values can describe any color Zoom The ability to enlarge or shrink the view of the picture in a window Zoom does not alter the size of the final scanned picture it only provides a better view while C 8 creating a selection border on the screen Appendix D Error codes Appendix D Error codes Error Codes Software related errors System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action System Error Description for this scanner Corrective Action System Error Description Corrective Action D 2 262 51 Error clo
34. ingle scanner is shared throughout the company C 5 Appendix C Scanner Terms Noise A term used to describe the occurrence of pixels that contain random colors within an image Original The paper negative slide or film to be scanned Palette The set of colors available for an image PICT A file format for pictures used primarily on the Macintosh Pixels Per Inch ppi A measurement of resolution for scanners where the individual element is a square picture element pixel Pixels The word pixel is a combination of the two words picture and element It is the smallest building block within a scanned line art or photographic im age A pixel is the small square picture element that is filled with a color black or white The value of a pixel depends on the luminance of the area and is either a single bit for a black and white image or multi bit for a color or gray tone image Pixels come in various sizes and their size is expressed in terms of resolution Resolution is measured in pixels per inch ppi or the equivalent dots per inch DPI PostScript A computer language developed by Adobe R Sys tems Inc for printing text graphics and scanned images PostScript R is a vector format that can include scanned bitmapped images Raster File Also called Raster Image or Bitmapped Image A picture composed of individual dots picture ele ments pixels the way a scanner perceives it The rows in
35. into the image CCITT Group3 Standard runlength compression format used with FAX transmission It utilizes modified Huffman coding to further compress the runlength num bers Most scanner file formats are dialects of this format CCITT Group4 Two dimensional compression format giving very compact image files Standardized by CALS MIL 28002 and ISO ODA for Drawing Archival and Interchange CIE LAB A device independent color space specified by CIE used in modern color management software to facilitate conversion of data from a scanner to a display or from a display to an output device CIE Centre Internationale d Eclairage CIE is an inter national organization that establishes methods for measuring color These color standards for color metric measurements are internationally accepted specifications that define color values mathemati cally The first color space model the CIE xyz was developed in 1931 CIE defines color as a combination of three axes x y and z The two color spaces released in 1978 are CIE Lab and CIE Luv The goal was to provide an accurate and uniform reference of visual perception CMYK The subtractive printing colors Cyan Magenta Yellow Black Color Balance The visual effect of an image when the amount of each color and the overall amount of color are bal anced Color bit depth The simplest pixel has two options black or white A pixel with two choices is known as a 1 bit ima
36. lack point so that the darkest part of an image will only just have zero detail Blueprint A process of photographic printing used mainly for copying architectural and mechanical drawings produces blue lines on a white bluish background Blur The averaging of pixel elements Brightness Adjustment An adjustment on a scanner that allows the user to compensate for a light or dark original Calibration Adjusting a device so that it performs in accor dance with an established standard Scanner calibration is minimizing color deviation between scanned ANSI IT8 reference color patches and the known color reference values Generally Calibra tion is the process of setting a device to known color conditions stabilizing the device to a known and quantifiable state Calibration is commonly done with devices that change color frequently such as monitors phosphors lose brightness over time scanners light changes and printers proof ers and other digital printing devices can change output when colorant or paper stock is changed CALS Computer aided Acquisition and Logistics Support CALS standard a U S Defense Department and industry initiative that addresses the design manu facture and support issues of generation access management and use of technical data in digital form Charge Coupled Device CCD is the image sen sor in the scanner that converts light to voltages These voltages are converted by the scanner
37. light and alter the colors seen by looking at the printed paper Cyan ink absorbs the red third of the spectrum magenta ink absorbs the green third and yellow ink absorbs the blue third This should theoretically cause the viewer to see a black color but due to unavoidable impuri ties in the inks there is still light reflected and the viewer sees a muddy brown The absence of CMY pigments results in white TIFF Tagged Image File Format One of the most com mon graphic file formats for line art and photo graphic images Tonal Distribution Tonal Distribution describes the distribution of vari ous bright or dark tones within an image During ppendix C Scanner Terms the scanning or image editing stage tones can be redistributed lightening a dark image or darkening a light one Tone Compression A term used in scanning and image editing that refers to compressing the broad range of tones and colors in an image down to the narrower range available on a printer Tone Curves The shape of the tone transfer curves can be ad justed by the user to alter color or tone correction The lower left end of the curve typically represents the dark portions of a picture and an upward bend will typically lighten the shadows Similar capabili ties exist by working with the middle or highlight parts of the curve In this way it is possible to alter only certain tonal ranges of an image without mak ing un wanted changes to other
38. meaning if the original is NOT in contact with the glass plate it is very likely to be out of focus 3 5 Troubleshooting Dust Problems There are image quality problems that are not related to HW errors These could be due to either insufficient cleaning bad calibration or limitations in the CIS technology Streaks running in the scan direction which seems to appear and disappear during the scan is most likely caused by dust Clean the scanner and the original The streaks are often a darker shade of color Streaks that run in scan direction that are color depen dent or a lighter shade of the color are often related to the calibration Dust that was present in the scanner during calibration but has been cleaned away since Stitching Problems Other issues could be that the scanner simply needs to be calibrated either because the pa rameter block has been erased never been calibrated or that the scanner has been moved 36 237 38 ii mmt m n Stitching problem between 2 CIS modules NN N N 3 6 Part replacement 4 8 Part replacement Part Replacement Identifying parts Parts list Electronics CIS unit complete Scanner Control Board not included Scanner Control Board SULG Power Supply SMPS Stepper Motor Assy Paper Lid Sensor Tacho Sensor USB Cable Harness RHS Cover and Keypad Power Entry Module Mechanics LHS Cover Torsion Damper Pressure Rollers Damper Assy
39. ndexed color Indexed color or pseudo color is the provision of a relatively small number say 256 of discrete colors in a colormap or palette For each pixel in the im age the index number of a color is then stored When retrieving the image a lookup table uses the index to retrieve red green and blue components that are then sent to the display In graphic file for mats such as PCX of TIFF an indexed color image is accompanied by its colormap Interpolation Using the interpolation method of resampling generates values for points in between the actual pixels by looking at the surrounding colors or inten sities In a scanner resolution is increased beyond the actual number of CCD cells As each line of pixel data arrives from the cameras new interpo lated pixels are added between original pixels The added pixels enhance line edge definition JPEG Compression Joint Photographic Experts Group Compression A method to save storage space by compressing files JPEG achieves a high degree of compression by discarding non important picture detail JPEG A compressed file format for images Named after the Joint Photographic Expert Group JPEG im ages feature small file size and speed but lower quality than other formats License Code is the product model specific code that the Custom er recives with his Scanner base model ppendix C Scanner Terms Loosless Compression File compression and subsequent de compre
40. need to register a license key on the Internet Please follow the steps below 1 If you do not have a license key then contact your dealer to obtain one 2 From an internet connected device visit 1 Go to the License Activation site license contex com 2 Copy the Scanners HW id 3 Enter your license key and the following AADB AAWEB CSAB SAAW EAAB NS5AA 4 Mote the resulting activation code 5 Enter the activation code the next time the wizard is started Appendix E Scanner License Please complete the form below Activation information marks required field Serial Number or Hardware ID 7 License Key o contact Information Company Name First Name Last Name Email City Postal Code Country Please select v State Please select v V 1 would like to receive product news and technical information Click here to help us learn more about your needs Privacy Policy Statement 1 Support Li mo 1 no Replaced board in your scanner 1 Past in the HW id 2 Fill in the Company info 3 Click Reactivate contex WHEN IMAGING MATTERS The following Activation Codes are available for your scanner Serial Number 67GA1500V01G Hardware ID AADB 4AWB CSAB BAAW AABG GAQR HD Ultra 4290i 1ACX2U6 JRSLVZ B3CKAU 29GSBV PNRY5R AGCHML Zw Download as PDF 2 Send as email E 6 Click Replaced board in your scanner 1 Copy the
41. nner is a network connected scanner the scanner has to be registered on this using the WIDEsystem application before you can update the firmware process To continue and search for scanners click Next SW Scanner Firmware Wizard Build 42881 3 5 1 6 001 2 Execute the file Welcome to the Scanner Firmware Wizard This wizard will help you to update firmware in your scanner To continue click Do not turn power of to the scanner or the PC during Firmware upgrade 58 Scanner Firmware Wizard Build 42881 3 5 1 6 001 Scanner selection Detected scanners USE HD Ultra 4290 9 Ruild 31716 3 5 1 0061 Refresh Please select a scanner from above list and dick Next to continue Scanner Firmware Wizard Build 42881 3 5 1 6 001 Downloading firmware to the scanner Scanner USE HD Ultra 42901 Installing 1 2 This may take several minutes Please wait After validating the info click next ware in the scanner The scanners firmware has now been updated Don t forget to calibrate the scanner Scanner Firmware Wizard Build 42881 3 5 1 6 001 2 Firmware program vill now un pack download and activate the firm Appendix B Select the scanner that you wish to upgrade and click next The wizard amp now ready to download firmware into the scanner Gelected Scanner USB HD Ultra 429 Current Firmware
42. nto CMYK color image Color separation is a technical function during which criti cal settings such as GCR black ink limit and total ink limit are applied to the image Color Space A color space is a particular language used to de scribe color Examples of color spaces are RGB CMYK HSV CIE LAB Contrast The difference between the lightest and darkest significant areas in a picture A picture with high contrast has nearly white areas and nearly black areas with sharp changes in brightness between them The picture seems dominated by stark light and dark tones Density units Photographers and printers measure transmis sion in base 10 logarithmic density units where transmission of unity corresponds to a density of 0 transmission of 0 1 corresponds to a density of 1 transmission of 0 01 corresponds to a density of 2 and so on Density The light stopping ability of a film Density is in versely proportional to the amount of light reflected or transmitted by an image Device Dependent Color Space For example RGB A device dependent color Space e g the same scan file will appear differ ent when viewed on different computer displays For example CIE LAB A device independent color space is one in which color values are absolute e g defined by CIE standard CIE LAB is the central color space in color management systems CMS and is used to translate between different device dependent color spaces such as scanner
43. ormed on the fly The separate enhancement processes are simultaneously performed on different drawing aspects Dynamic Range A measurement of scanner quality the density dif ference between highlights and shadows Edit Modify an entry using standard Windows text edit ing techniques Emulsion The light sensitive silver coated on the clear ac etate film base that forms the photograph when a picture is taken and the film is developed Equalizing Distributing all color or tone equally along a density range File Format image The format in which a scanned picture is saved Many programs can insert or import a picture from a file if it is saved in a file format that the program supports Common file formats include TIFF Tagged Image File Format BMP Windows bitmap JPEG Joint Photograph Expert Group and FPX FlashPix format Flip Horizontal To flip the picture left right Foreground Foreground when scanning raster data black and white or monochrome data refers to the pixels that represent data of interest background refers to everything else Typically lines and shapes are represented by black pixels foreground and empty space is represented by white pixels back ground When scanning grayscale data back ground meal gre that surrounds some desired foreground data Gamma Adjustment An adjustment that makes the tone distribution lighter or darker in an image Gamut Transformation Color
44. parts of the image Tone Any color or neutral that is denser than white True color True color systems provide eight bits for each of the three components red green and blue There fore true color is often referred to as 24 bit color TWAIN A standard method of communications that pro grams can use to send instructions to hardware Such as scanners and receive data back from them such as pictures UCR Under Color Removal A color separation setting used on color photographs where cyan magenta and yellow inks are removed from dark neutral areas and substituted by black ink The advantages are a reduction in overall ink usage See also GCR C 7 Appendix C Scanner Terms Vector Drawing Also called Vector File Consists of mathematically defined elements such as Line from A to B Circle with center and radius etc CAD systems use vector draw ings because of their accuracy relatively low memory requirement and data file sizes compared to raster im ages Vector File Also called Vector Drawing Consists of mathematically defined elements such as Line from A to B Circle with center and radius etc CAD systems use vector drawings because of their accuracy and relatively low memory and data file sizes compared to raster images Vectorization Also called raster to vector conversion RTV The pro cess of automatically converting a raster bit mapped image into a vector CAD drawing W
45. ption Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action D 6 Appendix D Error codes 100 50700 ERR_SMC 17 User Correctable The scanner needs to be activated User B User interaction 100 50701 None User Correctable Scanner serial does not match User B User interaction 100 50702 None User Correctable Scanner main board ID does not match User B User interaction 100 50703 None User Correctable Scanner Activation code has expired sac User B User interaction 100 50704 None User Correctable Scanner firmware does not support one or more features User B User interaction Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action 100 50265 ERR SU 12 Support Correctable IMx ETH internal DMA error IMx SUx m Interface board IMx Main controller board SUx 100 50266 ERR SU 12 Support Correctable IMx ETH scan DMA error
46. rnet m Brows to it manually www contex com and retrieve the correct IT8 file or use standard 55 523 Sheet not recognized m Please clean scanner m Please run application again Inspect the sheet for scratches or wear and replace it if the problem continues 55 530 When checking new calibration the result was not within the limits m Inspect the sheet for scratches or wear and replace it if the problem continues 55 611 Unknown Scanner Status Error m Reboot system Corrective Action No paper was detected in the scanner m Place the correct sheet in the scanner Scanner related errors Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action Error code Keypad Error code Level Description Potential failed comp Corrective Action 100 50122 None RD Correctable pop request failed position unknown External Firmware PC cable PC hardware software etc Firmware 100 50123 None RD Correctable pop request failed invalid command External Firmware PC cable PC hardware software etc Firmware 100 00119 None RD Correctable Invalid SCSI command External Firmware PC cable PC hardware software etc Firmware
47. s Appendix E Scanner License Appendix E Scanner License Scanner License system General Brief description of how the Scanner License works E 2 Since this chapter is not scanner specific some of the illustrations may not apply completely to the scanner you are working on like number of Cameras and transition areas Replacing Main Board No functional main board Loaner Board Temporary Loaner Wrong License key used to Activate Scanner ppendix E Scanner License Main Board Replacement After the Main Board has been replace and it has WIDEsystem Suspended been verified that the scanner is now working cor rect the scanner needs to activated Status Info Timer One Touch Network License Original No original in scanner Scanner Messages 100 50700 The scanner needs to be activated Scanner Installation Wizard Welcome to the Scanner Installation When the scanner boot up and the Wizard scanner is recognised by the PC it will show up in WIDEsystem as Not Acti HD Ultra Not Activated USB has been found vated and not Calibrated This wizard will help you to install your scanner on your PC The Scanner Installation Wizard will automatically launch when WIDEsystem detects a new scanner To continue click Next 777 7 The first dialogue is to set up the En ergy Star functions
48. se fill in above and dick on Activate Cancel Since the licensed scanner has the Gigabit interface enabled it s recommend to connect via it 75 The scanner is currently connected with a USB cable Please connect the scanner with an Ethernet cable to benefit from the Gigabit Ethernet feature The scanner is now successfully acti vated Make sure to Calibrate the scanner Appendix E Scanner License Temporary Board switch If you either don t have a Spare board to install in the scanner to fix the scanner or that you just want to make sure that a new Main Board will fix the issue you can Temporary use a Main Board from another HD ultra scanner without changing Serial no or try to change model But you will have to finish the repair with a Spare Part Main Board and go though the Activation Wizard Problem with Activation E 8 If the wrong License key have been merge with a new scanner you will have to contact Support to solve the problem Please Contact support contex com with the following info Customer Name Customer email Scanner Serial no License key Activation code ppendix E Scanner License E 9
49. sing file corrupted image Image size and resolution exceeds file format limitations Reduce resolution or image size 55 101 No scanner found m Check that the scanner is properly connected turned on m Reboot the system 55 121 Unknown error Restart the system 55 302 Failed to initialize Basic Calibration m Check sheet pressure rollers and glass plate B Clean if needed 55 319 The calibration sheet was not recognized as the right sheet m Please check that the correct sheet is being used Inspect the sheet for scratches or wear and replace it if the problem continues 55 351 CIS Alignment and Stitching Failed m Please check sheet System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action System Error Description Corrective Action 55 503 Color calibration failed m Please clean scanner m Please run application again Inspect the sheet for scratches or wear and replace it if the problem continues 55 509 IT8 file is not accessible f you have received a new Calibration Sheet please allow application to find reference file over the internet f problem persists reinstall the software to correct the issue 55 513 The IT8 reference file could not be found on the inte
50. ssion without any loss of data Lossy Compression File compression that will compress data to a high degree When subsequently un compressed data will have been lost LZW Method of lossless compression used with many file formats developed by Lempel Zev and Welch Midtones The most important part of a picture between black shadows and white highlights Negative A reversed photographic image used to produce a positive print or a scanned image NET NET Architecture NET Architecture is a solution for scanning across local networks What does it do Enables Sharing a scanner on a network Enables scanning to a Designated Scan Folder on another computer NET Architecture allows a a scanner to scan to a client PC in a single coherent and secure process The client does not need to expose or share his local hard disk as the system can be set up for authorized transfer to the client Example of usage a company that needs to cre ate digital documents of its drawing archive can send the drawings to a service bureau that scans all the documents directly to the client company file server allowing immediate feedback from the client and prevents digital distribution of confiden tial documents outside the client company NET Architecture also allows users in a company to use a scanner from their own PC workstations al though the scanner is physically placed elsewhere It only need to be on the same LAN In this way a s
51. them on a computer monitor or in a scanned image file other colors can be created For instance Red and Green produces Yellow and equal amounts of all three produce gray RIP Raster Image Processor A RIP is a special soft ware that converts scanned images into a color dithered halftone image that can be output directly An image must be ripped before it can be output on a CMYK device e g an inkjet printer To turn the picture left clockwise or ri terclockwise from the orientation in which it was scanned Runlength Encoding A method of compressing raster or bitmap data by representing runs of white or black dots along a scanned line as the number of dots in each run Many variations of this scheme exist with varying compression efficiency Typically runlength com pression formats yield a file 20 25 the size of an uncompressed file Saturation The level of colorfulness of the picture A picture with high saturation has vivid color A black and white picture has zero saturation The purity of a color or the degree to which it is diluted with white light Red is a highly saturated color Pink is a diluted red has lower saturation Saturation is one attribute of color in the color space called HSV Hue Saturation Value Satura tion is a characteristic indicating the vibrancy or intensity of a hue A color with high saturation will appear more intense than the same color with less Scale To reduc
52. trations may not apply completely to the scanner you are working on like number of Cameras and transition areas Widesystem Service consist of 17 different tests designed to help you service the scanner These test are divided on 5 different tabs according to what you are doing on the scanner Paper Path Handling Image Quality Electrical Utilities Post Replacement Some of the tests may appear on or more tab s Each test is also associated with a number for easy reference No Name 1 Set Serial no 2 Operator Panel LED Test 5 Lamp On Off 6 Motor Test 9 Oscilloscope View 11 Manual Camera alignment amp Stitching 12 Manual Scaling 20 Streak Noise Test 28 Adjust ATAC Sensors 30 Calibrate ATAC 31 Lamp and Fan Test 42 Backup Calibration and Statistics 43 Restore Calibration and Statistics 44 License System 45 Operator Panel Key Test 46 Paper Sensor Test Tab Post Replacement Electrical Post Replacement Image Quality Electrical Post Replacement Electrical Post Replacement Image Quality Post Replacement Image Quality Image Quality Post Replacement Image Quality Paper Path Handling Post Replacement Paper Path Handling Post Replacement Electrical Post Replacement Utilities Utilities Post Replacement Utilities Post Replacement Electrical Post Replacement Paper Path Handling Post Replacement Appendix A Getting access to the Service module in W
53. you will need to open the CIS unit See page 4 10 For Load and Paper sensor 1 Remove screws and roller cover For Lid and Exit sensor 1 Open CIS unit see page 4 10 2 Remove screws and roller cover 1 Disconnect the Sensor cable 2 Remove the screw and Sensor Replace the Sensor and reverse the steps Turn the off scanner and disconnect the power cord anc Remove Scanner Controller Board see page 4 10 Lift out Power Supply see page 4 8 1 Disconnect the Sensor cable 2 Guide the cable back into the CIS unit Part replacement Complete CIS Unit 1 Un clip the USB cable 2 Un clip the Keypad cable 3 Un clip the Power cable 4 Un clip the Motor cable 1 Lift out CIS unit Replace the CIS unit and reverse the steps Remember to Run a full Calibration on the scanner 4 19 Part replacement Power Entry Module Turn the off scanner and disconnect the power cord Remove RHS cover see page 4 8 1 Remove cables 1 Push lock flaps in on both sides and push module out though the back Replace the Power Entry Module and reverse the steps 4 20 Part replacement USB Cable Turn the off scanner and disconnect the power cord Open CIS Bridge Board see page 4 10 Lift out Power Supply see page 4 8 1 Disconnect USB cable 2 Un clip cable throughout the CIS unit 1 Un clip the USB Cable and pull it gently out of the CIS bridge
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