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Deskpro Service Reference Guide

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1. Monitor Connector Connector Pin Assignments PEN A Pin ON OOA OUN Pin Jo Om SS ND A A nm ch mn mn Ah 0 O E D Oo Signal Transmit Receive Ground 5V Mode Not Used Not Used Not used Signal Red Analog Green Analog Blue Analog Not Connected Ground Ground Ground Ground 5V DC Ground Not Connected DCC Serial Data Horizontal Sync Vertical Sync DCC Serial Clock IDE EIDE Drive Cable 39 1 40 2 Pin Signal Pin Signal 1 RESET 15 DD1 2 GROUND 16 DD14 3 DD7 17 DDO 4 DD8 18 DD15 5 DD6 19 GROUND 6 DD9 20 KEY 7 DD5 21 DMARQ 8 DD10 22 GROUND 9 DD4 23 DIOW 10 DD11 24 Ground 11 DD3 25 DIOR 12 DD12 26 GROUND 13 DD2 27 IORDY 14 DD13 28 CSEL Pin 29 30 31 32 33 34 35 36 37 38 39 40 Signal DMAK GROUND INTRQ IOCS16 DA PDIAG 80 pin cable detect DAO DA2 CS1FX CS3FX DASP GROUND Deskpro Service Reference Guide A 5 A 6 Slimline CD ROM Adapter Pin Signal Pin Signal 1 RESDRV_ 18 D15 2 GROUND 19 GROUND 3 DO7 20 KEY 4 D08 21 DRQ 5 D06 22 GROUND 6 DO9 23 IOW 7 D05 24 GROUND 8 D10 25 IOR 9 D04 26 GROUND 10 D11 27 IOCHRDY 11 D03 28 CABLE SELECT 12 D12 29 DAK 13 D02 30 GROUND 14 D13 31 IRQ 15 D01 32 1016 16 D14 33 Al 17 DOO 34 PDIAG Connector Pin Assignments Pin 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 Signal AO
2. 1 CD is not properly seated in the drive Eject the CD correctly seat it in the drive then reload CD has been loaded upside down Eject the CD turn it over then reload The CD ROM or DVD boot is not enabled through the Computer Setup utility Run the Computer Setup utility and set the drive priorities Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 CD is not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly a straightened paper clip can be used Slowly pull the tray out from the drive until the tray is fully extended then remove the CD 1 Remove the drive from the chassis 2 Remove the front bezel from the drive 3 4 Release the clamping mechanism to retrieve the CD Remove the top and bottom drive covers CD ROM or DVD drive is not connected properly or not properly terminated Open the computer and check the drive cable Movie may be regionalized for a different country Refer to the documentation that came with the device Memory Problem System won t boot or does not function properly after installing additional memory modules Out of Memory error Memory count during POST is wrong Insufficient memory error during operation Possible Solution Memory module is not the correct type or speed grade for the system Replace module with t
3. Connector Pin Aessignmentfs A 1 appendix B Power Cord Set Requirements ccccccccccccccccccscsescscscsesssscesssssesesesssssesessscscecsescsnscseseessneneseesees B 1 appendix C ENEE C 1 appendix D POST Error EE D 1 appendix E Diagnostic Indicator EE E 1 iv Contents appendix F Troubleshooting Without Diagnostics cccccccseccsscsceessssssesssesssesesesceseseseeseseseseeeseseeseseaeess F 1 appendix G System Board and Riser Board Reference Designators 0011001100011001001100001500050051100ee G 1 appendix H Model Number Naming c0ccccccccccccccscccscsssscssescsessesesssesuesesesssesssesueseseseeseusseseeseseseseeusacseeeeseases H 1 MIK aside Seele RES os AER dE a BOER LI Contents H preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is a troubleshooting and repair guide that can be used for reference when servicing the Compaq Deskpro Personal Computers Only authorized technicians trained by Compaq should attempt to repair this equipment Compaq Computer Corporation reserves the right to make changes to the Compaq Deskpro Family of Personal Computers without notice Symbols and Conventions The following text and symbols mark special messages throughout this guide WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life eX CAUTION Text set off in this manne
4. 1 2 1 2 1 Depending on the model Microsoft Windows 95 98 or Microsoft Windows NT is preinstalled on the computer and will be configured automatically the first time the computer is turned on TAN CAUTION Do not add optional hardware devices to your computer until the operating system is successfully installed Doing so may cause errors and may prevent the operating system from installing properly As CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process might damage the software that runs the computer Microsoft Windows 95 or 98 The first time the computer is turned on Microsoft Windows is automatically installed This takes approximately 5 to 15 minutes depending on the system hardware configuration At the beginning of the installation process the user is prompted to select the appropriate language for the operating system Read and follow the instructions that appear on the screen to complete the installation When the Welcome to Windows screen is displayed Internet Explorer is installed and the installation process is completed Microsoft Windows NT Workstation 4 0 The first time you turn on your computer Microsoft Windows NT Workstation is automatically installed for you This takes approximately 30 minutes depending on the system hardware configuration At the beginning of the installation process the user
5. 2 2 1 2 2 2 2 2 3 2 6 Setup Utilities and Diagnostic Features Computer Diagnostics The following section applies only to computers equipped with a diskette drive Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer This diskette will play an important role in the restoration process if you ever experience a major system failure It will also allow you to run the Computer Checkup TEST or View System Information INSPECT diagnostic programs Another Compaq diagnostic feature is Enhanced Compaq Insight Personal Edition Diagnostics for Windows described later in this guide Create a Diagnostics Diskette DOS Based The following section applies only to computers equipped with a diskette drive To create a bootable DOS based Diagnostic Diskette some models may require two 1 44 MB diskettes run the SOFTPAQ executable file found in C DIAGDISK to extract the necessary files Insert a blank 1 44MB formatted diskette into the diskette drive then run C DIAGDISK PDIAG MAKEDISK BAT Sa To obtain the SOFTPAQ executable filename run DIR C DIAGDISK SP EXE Windows Based Using the Windows or Windows NT operating system Click Start gt Compaq Information Center gt Create Diagnostics Disk Insert a diskette into the diskette drive and follow the instructions on the screen Computer Checkup TEST Use Computer Checkup TEST in the following instances to
6. Index I icon broken key 3 4 INSPECT See View System Information install or upgrade device drivers 1 2 K keyboard light combinations 3 11 M Microsoft Windows NT installing 1 1 Microsoft Windows installing 1 1 N network service boot 3 2 0 operating system installing 1 1 P password delete 3 5 establish 3 3 power on 3 4 setup 3 3 power button dual state 3 13 Power Management 3 13 prefailure warranty 3 7 protecting software 2 9 R registering the computer 1 3 remote ROM flash 3 9 Security Management 3 12 System Installation 3 1 Wakeup and Shutdown 3 12 S security features 3 2 Smart Cover Lock 3 6 Smart Cover Sensor protection level 3 6 software protecting 2 9 recovery 2 10 Support Software CD ordering 3 14 symbols and conventions vii T technician notes vii TEST See Computer Checkup thermal sensor 3 8 U Ultra ATA integrity monitoring 3 8 V View System Information INSPECT 2 6 Index l 1
7. Set the monitor s input switch to 75 ohms and if there is a sync switch set it to External 8 System ROM is bad and system is running in FailSafe Boot Block mode indicated by one long beep and three short beeps Reflash the ROM using a ROMPag diskette Refer to FailSafe Boot Block ROM in section 3 4 1 of this book 9 If a fixed sync monitor is used be sure that the monitor can accept the same sweep rate as the resolution chosen 10 Ensure the VGA BNC selector is properly set Either the cabling or the monitor impedance is incorrect 1 Ensure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors 2 Be sure the monitor s RGB inputs are set to 75 ohms 1 Adjust the monitor s brightness and contrast controls 2 Check that the video cable is securely connected to the graphics card and monitor 3 Set the RGB switch and sync options if available to 75 ohms with the sync set to External Refer to the documentation included with the monitor Monitor without the energy saver feature is being used with energy saver features enabled Disable the monitor energy saver features If the graphics controller was upgraded the correct display drivers may not be loaded Install the correct display drivers on the diskette included in the upgrade kit 1 Be sure the monitor cable is securely connected to the computer 2 In atwo monitor system or if another monitor is in close prox
8. Some of these connectors may not be used on the computer being serviced Enhanced Keyboard Connector and Icon 6 n B 4 eg ER Mouse Connector and Icon rs 4 E ci SE E x E Unused Ethernet BNC a wo A Connector and Icon Oo Ethernet RJ 45 Connector and Icon OO 1 3 5 7 2468 er Og IR Pin oar Go ND Pin oak wh Pin 1 Inside 2 Outside Pin ON O O1 BR D Signal Data Unused Ground 5 VDC Clock Unused Signal Data Unused Ground 5 VDC Clock Signal Data Ground Signal Transmit Data Transmit Data Receive Data Unused Unused Receive Data Unused Unused Deskpro Service Reference Guide A 1 A 2 A 2 Connector Pin Assignments Ethernet AUI Connector and Icon 0000000 OOOGO Parallel Interface Connector and Icon Pin JO O1 BR D mu nm mn mn mn un in CeO O OS D Oo Pin O O1 BR WD mu nm mn nm mn mn hh Cg NN OO P WD 18 25 Signal Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit Positive AUI Differential Transmit
9. When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary amp if you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Select Security then select Smart Cover and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Intelligent Manageability 3 2 4 3 3 3 3 1 Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary amp if you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Select Security then select Smart Cover and the Unlocked option 4 Before exiting click File gt Save Changes and Exit Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key in any of the following circumstances H Power outage E Startup failure PC component failure eg processor or power supply M Forgotten password CAUTION The Smart Cover FailSafe K
10. 2 UL Germany 1 VDE Notes 1 The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 15A 125V configuration B 2 Power Cord Set Requirements appendix C HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to two different primary secondary implementations These are Conner mode and ATA compatible mode These two modes are incompatible with one another Device 0 Device 1 Relationship SMART A device 0 device 1 relationship exists when there are two hard drives connected to a single port In this situation one drive must be designated as the device 0 or primary drive and the other as the device 1 or secondary drive This designation is necessary because both drives cannot work simultaneously
11. 2 3 View System Information INSPECT ss 2 6 Using Computer Checkup TEST or View System Information INSPECT 2 7 2 2 4 Enhanced Compaq Insight Personal Edition Windows 2 8 Using Compaq Insight Personal Edition 2 8 Running Diagnostic Tests dee 2 9 GE Ree Ee dee 2 9 2 3 1 Ordering Backup Diskett Shs diresis eei erinra chdpsepebetantensonnsbasdvtledeesnpbsecstcs 2 9 2 3 2 Compaq Restore CD EE 2 10 2 4 Unique Universal Identification OU UD 2 10 chapter 3 Intelligent Manageability 3 1 Initial Configuration and Deplovment ss 3 1 3 1 1 Remote System Installation s sssseeeeeeeeeeeeseseesesstsessesrrresteeeretreretsstssrsessesesreresreerere 3 1 ASSEL green enee r E A E aE AN EEN 3 2 3 2 l Password S Curity EEN 3 3 Establishing a Setup Password Using Computer Setup 3 3 Establishing a Power On Password Using Computer Setup 3 4 Entering a Power On Password ss 3 4 Contents iii Changing a Power On or Setup Password 3 4 Deleting a Power On Password ss 3 5 National Keyboard Delimiter Characters sceceesesssssecseesseecceseceeceaeeeecneeeceaeeseeneeees 3 5 Clearing Pass words inner d EEN 3 5 3 22 SMart COVER SENSOL russe EES E sud seen EES neet 3 6 Setting the Smart Cover Sensor Protection Level 3 6 3 2 3 Smart Cover Lock miee stv lig hae ie be Eet eek Sie 3 6 Locking the Smart Cover Lock ss 3 6 Un
12. 3 V 20 Pin Power Connector Deskpro EP Lellelleledlledllellellellelle OUEST Pin ar N Signal 3 3 V 3 3 V RTN 5 V RTN Pin 10 Signal 5 V RTN Fan OFF 5 V Aux 12 V 20 Pin Power Connector Deskpro EN WEILE BOO O 0 0 0 o 0 6 Pin ar N Signal 3V 3 V RS RTN 5V RTN Pin Signal 5V Aux RTN Fan OFF 5 Vaux 12 V Pin 10 11 12 Pin 11 12 13 14 15 Pin 11 12 13 14 15 Signal 12 V Fan OFF ON STBY 5 V Aux Signal 3 3 V 12 V RTN ON STBY RTN Signal 3V 12 V RTN ON STBY RTN Pi 13 14 Pin 16 17 18 19 20 Pin 16 17 18 19 20 5 Signal Fan 12 V Signal RTN RTN 5V 5 V 5 V Signal RTN RS RTN 5V 5V 5V Deskpro Service Reference Guide A 9 24 Pin Power Connector OD 0 0 0 0000 0010 Lelledllellellelledlldlellelldldlls A 10 Pin Signal 3 3 V 3 3 V RTN 5 V RTN 5 V ona A WD Connector Pin Assignments Pin 10 11 12 Signal aux RTN Fan OFF 5 V aux 12 V 3 3 Vaux Fan CMD Pin 13 14 15 16 17 18 Signal 3 3V 12V RTN ON STBY RTN RTN R S Pin 19 20 21 22 23 24 Signal RTN 5V 5 V 5 V 3 3 V R S Fan Sink appendix B POWER CORD SET REQUIREMENTS The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC The power cord set received with the computer meets the requi
13. Compaq support telephone numbers consult the Contacting Compaq Customer Support guide Deskpro Service Reference Guide 2 9 2 3 2 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of the system software Along with the Microsoft operating system CD the Compaq Restore CD enables the user to selectively restore the original system software This can be extremely helpful in the event of hard drive failure or corruption The Compaq Restore CD is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD 2 4 Unique Universal Identification UUID This feature is available on all 1999 and later model computers Each computer has a randomly generated 32 digit identification that may be used for asset management purposes The random number is generated during the pretest process in the Compaq factory is flashed onto the ROM and is then printed on the shipping label Users and service providers may turn off the UUID number by following these instructions 1 Turn on or restart the computer In Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key amp If you do not press the F10 key while the message is displayed you must turn off the computer then on again to access the utility 3 Select the language from the list and press Enter A choice of five
14. E Determine if all the devices installed on the computer are recognized by the system and functioning properly Running Test is optional but recommended after installing or connecting a new device H Save print or display the information generated by TEST You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center M Reproduce the same environment on another computer for testing View System Information INSPECT Use View System Information INSPECT to M View information about the system once it has been configured E Save print or display the information generated by INSPECT You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center H Assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing The information provided by INSPECT includes Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette CD ROM DVD ROM tape or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings Windows WIN INI file details BQ Categories or items of information displayed by INSPECT are similar to but may vary slightly from those available in Compaq Diagnostics for Wi
15. F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive Replace the system board Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Confirm drive is supported on this computer Large drive ROM support Run the Drive Protection System test if available Replace the hard drive Replace the system board continued Deskpro Service Reference Guide D 7 POST Error Messages Continued Screen Message Beeps 1791 Disk 1 Failure None 1792 Secondary Disk None Controller Failure 1793 Secondary Controller None or Disk Failure L Long S Short D 8 POST Error Messages Probable Cause Hard drive error or wrong drive type Hard drive circuitry error Hard drive circuitry error Recommended Action 1 Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Confirm drive is supported on this computer Large drive ROM support Run the Drive Protection System test if available Replace the hard drive Replace the system board Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additi
16. Insight Manager and the Insight Management Agents Using the industry standard Simple Network Management Protocol SNMP found in Microsoft operating systems Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager Compaq Insight Manager allows the LAN administrator to remotely view AssetControl data configuration data memory change alerts NIC performance data and contact information The tool also provides access to the Fault Management features of the Compaq Personal Computers Compaq Management Solutions Partners Program The Compaq Deskpro can be easily integrated into leading desktop and enterprise management solutions such as Microsoft SMS Computer Associates Unicenter TNG and Tivoli 10 among others Compaq has established close partnerships with these vendors to ensure that the Deskpro is a well managed PC client in their environments Compaq s PC Lifecycle Solutions offer a comprehensive suite of tools and service which can help in more easily managing PC clients throughout their lifecycle in the areas of planning deployment management and transition Intelligent Manageability tools like the Compaq Insight Manager LC and the System Software Manager can be used side by side with other third party management solutions Deskpro Service Reference Guide 3 15 appendix A CONNECTOR PIN ASSIGNMENTS This appendix contains the pin assignments for many computer connectors
17. The SMART IDE hard drives for the Compaq Deskpro Personal Computers have built in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive Automatic Soft Drive Types An automatic soft drive type is a mechanism where the system ROM and Computer Setup automatically build a soft drive type to provide support for IDE hard drives that are not in the hard drive parameter table The soft drive types are assigned according to the table below Drive Hard Drive Type Controller 0 65 Primary 1 66 Primary 0 68 Secondary 1 15 Secondary For hard drives that are greater than 528 MB the system automatically translates the hard drive parameter for DOS by logically halving the cylinders and doubling the heads This allows DOS to access greater than 528 MB The translated hard drive parameters are put into the hard drive parameter table in the shadow RAM copy of the system ROM When using any operating system other than DOS you must use F10 Setup to set up the hard drive parameter table without translation Deskpro Service Reference Guide C 1 appendix D POST ERROR MESSAGES An error message results if the Power On Self Test POST encounters a problem This test runs when the system is turned on checking assemblies within the computer and reporting any errors found Screen Message 101 Option ROM Error 102 System Board Failure 103 System Board Failure 162 System Opti
18. The system is trying to start from a nonsystem diskette Remove the diskette from the drive 1 Reseat the diskette drive cable 2 If a second diskette drive has been installed follow the computer reconfiguration directions in the Hardware Installation Problems section If a diskette drive other than a 3 5 inch 1 44 MB drive has been installed ensure that the drive type is identified correctly under Computer Setup Deskpro Service Reference Guide F 3 Display Problem Screen is blank Graphics colors are wrong Characters are dim Monitor does not function properly when used with the energy saver features Blurry display or requested resolution cannot be set The picture is broken up it rolls jitters or blinks Screen goes blank F 4 Troubleshooting Without Diagnostics Possible Solution 1 Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on 2 Screen save has been initiated Press any key or move the mouse to light the screen 3 The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet 4 The brightness need adjusting Adjust the brightness control 5 The energy saver feature has been enabled Press any key or click the mouse button and if one has been set type the password 7 The RGB Red Green Blue input switch on the back of the monitor is incorrectly set
19. about alternate delimiter characters National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French Canadian Polish U K English German Portuguese U S English H For Bosnia Herzegovina Croatia Slovenia and Yugoslavia Clearing Passwords If you forget your password you cannot access the computer Refer to the Connectors Jumpers and Switches chapter in the product specific MSG for instructions on clearing passwords Deskpro Service Reference Guide 3 5 3 2 2 3 2 3 3 6 Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed There are three levels of protection as described in the following table Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled default Level 1 Notify User When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed Level 2 Setup Password When the co
20. headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Select Advanced gt Power On Options gt UUID gt Disable 5 To apply and save changes select File gt Save Changes and Exit 2 10 Setup Utilities and Diagnostic Features chapter 3 INTELLIGENT MANAGEABILITY 3 1 3 1 1 Compaq Intelligent Manageability is the best most comprehensive set of desktop management solutions in the industry Providing easy control and management of the desktop and portable PC Intelligent Manageability delivers significant financial and intangible returns when used to manage distributed PC environments Intelligent Manageability is built upon industry standard building blocks including DMI 2 0 Web Based Enterprise Management Intel s Wired for Management SNMP and Net PC technologies It is tightly integrated with Compaq Management Solutions Partners and Compaq Insight Manager Intelligent Manageability delivers solutions in five areas of primary concern for today s businesses M Initial Configuration and Deployment m Asset Tracking and Security m Fault Notification and Recovery E Software Updating and Management H Building Blocks and Partners This section provides an introduction to Intelligent Manageability concepts and features For more detailed information on specific features refer to the online Intelligent Manageability Installation and Configuration Guide IMINST HLP and t
21. in drive button a A WO ND Drive cable is not properly connected Reconnect drive cable Diskette is not formatted Format the diskette 2 Diskette is write protected Either use another diskette that is not write protected or disable the write protection on the diskette 3 Writing to the wrong drive Check the drive letter in the path statement 4 Not enough space is left on the diskette Use another diskette 5 Diskette write control is enabled Check the Removable Media write settings in Computer Setup Invalid media reported When formatting a diskette in DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at the DOS prompt FORMAT A F 1440 1 Diskette is not formatted Format the diskette 2 Using the wrong diskette type for the drive type Check the drive type and use a compatible diskette 3 Reading the wrong drive Check the drive letter in the path statement 4 Diskette drive has been disabled by Computer Setup Windows NT Windows 95 or Windows 98 utilities Run Computer Setup and enable the diskette drive The directory structure is bad or there is a problem with a file In Windows 95 or 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now
22. is prompted to select the appropriate language for the operating system Read and follow the instructions that appear on the screen to complete the installation Installing Windows NT Workstation 4 0 over a Network Network installation is used primarily for installing or upgrading Microsoft Windows NT Workstation over a local area network It can also be used to install additional drivers or files with Windows NT Sa This capability does not imply the grant of a site license for Microsoft Windows NT Workstation and should only be used to install the operating system on computers for which the appropriate software license has already been obtained This installation method should be used to deploy Windows NT using a distribution share point over a network connection Deskpro Service Reference Guide 1 1 1 2 2 1 2 3 1 2 4 1 2 The initial Windows NT installation completed when the computer is first turned on creates an 1386 directory This directory and its subdirectories provide the Compaq specific integration of Windows NT for the computer model This image license permitting can be used as a distribution share point to deploy Windows NT over a network connection To use a distribution share point to install or upgrade Windows NT see the Windows NT Resource Kit and its documentation Installing or Upgrading Device Drivers To install hardware devices such as a printer a display adapter or network adapter after the Windo
23. or Windows utilities 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities Device IRQ address conflicts Reset the IRQ with another device Device IRQ address conflicts Reset the IRQ with another device Device IRQ address conflicts Reset the IRQ with another device continued Deskpro Service Reference Guide D 5 POST Error Messages Continued Screen Message 1720 SMART Hard Drive Detects Imminent Failure Beeps None 1721 SMART SCSI Hard Drive Detects Imminent Failure None 1771 Primary Disk Port 2S Address Assignment Conflict 1772 Secondary Disk Port 2S Address Assignment Conflict 1780 Disk 0 Failure None L Long S Short POST Error Messages Probable Cause Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message Internal and external hard drive controllers are both assigned to the primary address Internal and external hard drive controllers are both assigned to the primary address Hard drive format error Reco
24. securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Replace the network controller or system board The network controller is not configured properly Run Computer Setup and modify the Embedded NIC Settings Deskpro Service Reference Guide F 11 Resolving Audio Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels Conflicts between the audio interface and another peripheral device may be due to the settings of the base I O addresses interrupts or DMA channels The audio interface typically has the following settings Item Setting Base I O address 220H FM Synthesizer I O address 388 38Bh Interrupt IRQ 5 8 bit DMA Channel 1 To resolve hardware conflicts 1 Change the hardware settings of your audio card or the peripheral card in your system if the peripheral card is using the audio interface setting You can change settings for integrated audio using Computer Setup 2 If you are unsure of the settings of the peripheral cards you can isolate the source of the problem by temporarily removing all cards and other essential cards such as the disk controller After that add the cards back one at a time until the card that is causing the conflict is found Problem Possible Solution Sound does not come out of Software volume control is turned down ele
25. 3 3 TRDY DEVSEL STOP Vddq PME PERR Ground Ground PAR SERR AD15 C BE1 Vddq Vddq AD13 AD14 AD11 AD12 Ground Ground AD9 AD10 C BEO AD8 Vddq Vddq AD_STBO AD_STBO AD6 AD7 Ground Ground AD4 AD5 AD2 AD3 Vddq Vddq ADO AD1 VREFGC VREFCG Deskpro Service Reference Guide A 7 A 8 Ultra SCSI Connector and Icon Pin Signal 1 11 Ground 12 Reserved 13 Open 14 Reserved 15 25 Ground 26 DBO 27 DB1 28 DB2 29 DB3 30 DB5 IDE CD ROM Cable 11 12 13 Signal Pin RESDRV_ 14 D06 15 D04 16 D02 17 D00 18 DREQ 19 IOR 20 DAK 21 A1 22 CS1FX 23 AUDIO_R 24 5VMOT1 25 5VMLOG1 26 Connector Pin Assignments Pin Signal 31 DB5 32 DB6 33 DB7 34 DBP 35 Ground 36 Ground 37 Reserved 38 TERMPWR 39 Reserved 40 Ground 1 Signal Pin GROUND 27 D09 28 D11 29 D13 30 D15 31 Ground 32 Ground 33 Ground 34 PDIAG 35 CS3FX 36 AUDIO_L 37 5VMOT2 38 5VMLOG2 39 Pin 41 42 43 44 45 46 47 48 49 50 Signal D07 D05 D03 D01 Ground IOW OCHRDY IRQ AO DASP A GND_R 5VMOT3 DASP Signal ATN Ground BSY ACK RST MSG SEL C D REQ Input Output Pin Signal 40 D08 41 D10 42 D12 43 D14 44 KEY 45 Ground 46 CABLE SELECT 47 1016 48 A2 48 Ground 49 A_GND_L 50 5VMOT4 14 Pin Power Connector SESW BWER Pin A Go N Signal 3 3 V 3 3 V Aux RTN 5 V Pin O si DD O1 Signal RTN 5 V RTN 3
26. 45 Jack IEEE 1394 ISA slots PCI slots Riser board Device bay connectors AGP First parallel port Second parallel port Double stacked parallel port Top Port B Bottom Port A Double stacked serial port Top Serial B Bottom Serial A Keyboard connector Closest to monitor connector Mouse connector Double stacked mouse keyboard connector Top Mouse Bottom Keyboard Video connector Single USB connector Double stacked USB Microphone jack Line in jack Deskpro Service Reference Guide continued G 1 Reference Designators Continued Designator J74 J75 J76 J77 J78 P1 P2 P3 P5 P6 P7 P8 P9 P10 P11 P15 P20 P21 P22 P25 P26 P30 P31 P53 P54 P70 P89 P100 SW50 XMM1 XMM2 XMM5 XU1 XU2 XU15 Component Line out jack Headphone jack Volume control Double stacked headphone microphone connector Top Microphone Bottom Headphone Double stacked line in line out connector Top Line in Bottom Line out P S connector Second P S connector as required Third P S connector as required Main Power HDD LED connector Speaker connector Audio connector from CD ROM Second fan connector WOL connector NIC cable Diskette drive connector Second Audio connector AUI connector Primary IDE connector Secondary IDE connector CD ROM connector Video memory upgrade connector Primary SCSI connector Secondary SCSI connector First serial port Second serial port Processor fan he
27. A2 CS1FX CS3FX DASP GROUND 5VMLOG 5VMOT GROUND AUDIO_L A_GROUND_R A_GROUND_L AUDIO_R FPO1 FPO2 Fro FPO4 Pin 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 Signal FPO5 FP06 FPO7 Fro FPO9 FP10 FP11 FP12 FP13 FP14 FP15 FP16 FP17 FP18 FP19 FP20 FP21 AGP Connector A1 A21 A26 A66 Lesch ees Oooo 00 0000000000000 000000000000000000000000000000000000000 B1 10 11 12 13 14 15 16 17 18 19 20 21 22 B21 B26 Signal Signal A B 12 V OVRCNT TYPEDET 5V Reserved 5V USB USB Ground Ground INTA INTB RST CLK GNT REQ VCC3 3 VCC3 3 ST1 STO Reserved ST2 PIPE RBF Ground Ground WBF Reserved SBA1 SBAO VCC 3 3 VCC 3 3 SBA3 SBA2 SB_STB SB STB Ground Ground SBA5 SBA4 SBA7 SBA6 Reserved Reserved 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 Signal A Ground Reserved VCC 3 3 AD30 AD28 VCC 3 3 AD26 AD24 Ground AD_STB1 C BE3 Vddq AD22 AD20 Ground AD18 AD16 Vddq FRAME Reserved Ground Reserved B66 Signal B Ground 3 3 Vaux VCC 3 3 AD31 AD29 VCC 3 3 AD27 AD25 Ground AD_STB1 AD23 Vddq AD21 AD19 Ground AD17 C BE2 Vddq IRDY 3 3VAux Ground Reserved Pin 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 Signal Signal A B VCC 3 3 VCC
28. C Corrected Single 2S Bit Errors in DIMM SIMM Pair s X X in Memory Socket s y y 213 Incompatible DIMM 2S Module in DIMM Socket s X X X L Long S Short POST Error Messages Probable Cause Memory configuration is incorrect System board jumper improperly set RAM failure Memory modules do not match each other Single Bit ECC error A DIMM module in DIMM socket identified in the error message is missing critical SPD information or is incompatible with the chipset Recommended Action 1 Run Computer Setup F10 Setup or Windows utilities 2 Make sure memory module s if any are installed properly 3 Verify proper memory module type Reset system board jumpers to match processor and bus speeds 1 Run computer Setup F10 Setup or Windows utilities 2 Ensure memory and continuity modules are installed correctly 3 Verify proper memory module type 4 Remove and replace memory module s one at a time to isolate faulty module 5 Replace the faulty memory module s 6 If error persists after replacing memory modules replace the system board Replace memory modules with matched sets 1 Verify proper memory module type 2 Try another memory socket 3 Replace memory module if problem persists 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard continued POST Error Mes
29. CC cache memory are available on select Compaq personal computers Deskpro Service Reference Guide 3 7 3 3 2 3 3 3 3 3 4 3 3 5 3 3 6 3 3 7 3 8 SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and in some cases fix faults before failures occur Fault prediction and failure indication parameters such as abnormal variations in spinup and seek times or non correctable read and write errors are tracked to determine the hard drive condition Should these errors become significant the computer displays a warning message The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data The Prefailure Warranty for SMART hard drives allows you to replace these drives free of charge before the drives fail SMART hard drives are compliant with the Small Form Factor Committee Specification for Self Monitoring Analysis and Reporting Technology SMART SMART is the industry standard technology pioneered by Compaq and originally called IntelliSafe that allows you to prevent data loss and minimize downtime in concert with Compaq Insight Management Agents Drive Protection System The Compaq Drive Protection System DPS is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When Compaq Des
30. COMPAQ Deskpro Service Reference Guide 152611 001 123385 001 COMPAQ Deskpro Service Reference Guide Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq and Deskpro are registered in the U S Patent and Trademark Office PREMIER SOUND is a trademark of Compaq Computer Corporation Microsoft MS DOS Windows Windows NT and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation Celeron and MMX are trademarks of Intel Corporation Product names mentioned herein may be trademarks and or registered trademarks of their respective companies The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Deskpro Serv
31. Ground Ground Negative AUI Differential Receive Positive AUI Differential Receive 12V Ground Ground Not Used Not Used Not Used Not Used Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Linefeed Error Initialize Printer Select IN Signal Ground Serial Interface Connector and Icon O00000 EES USB Connector Connector and Icon Microphone Connector Connector and Icon 1 8 miniphone 123 G i JC O Headphone Connector Connector and Icon 1 8 miniphone 123 pene C Line In Audio Connector and Icon 1 8 miniphone ii rb Line Out Audio Connector and Icon 1 8 miniphone E e Pin OAN O O1 BR ON Pin S Go D A Pin 1 Tip 2 Ring 3 Shield Pin 1 Tip 2 Ring 3 Shield Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator Signal VCC Data Data Ground Signal Audio Power Ground Signal Audio Left Audio_Right Ground Signal Audio In Left Audio_In_Right Ground Signal Audio_Out_Left Audio_Out_Right Ground Deskpro Service Reference Guide A 3 A 4 External Infrared Transceiver Connector and Icon aE FE
32. Power On Self Test POST messages Clean mode suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Descriptive mode during POST press any key except F10 or F12 m Establish Ownership Tag the text of which is displayed each time the system is turned on or restarted Deskpro Service Reference Guide 2 1 2 1 1 2 2 Enter the Asset Tag or property identification number assigned by your company to this computer Enable power on password prompting during system restarts warm boots as well as during power on Establish a setup password that controls access to Computer Setup and the settings described in this section Secure the serial USB or parallel ports so that they cannot be used until they are unsecured Enable or disable removable media boot ability Enable or disable removable media write ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate your system setup by saving system configuration information on diskette and restoring it on one or more computers Using Computer Setup Utilities To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer When the F10 Setu
33. Security Password Options Smart Cover Device Security Security Network Service Boot System IDs Power Energy Saver Timeouts Energy Saver Options 2 4 Setup Utilities and Diagnostic Features Description Enables disables network server mode keyboard QuickLock QuickBlank screen when locked and QuickLock in energy saver mode See Section 3 2 Asset Tracking and Security for more information Note This selection will appear only if a power on password is set Enables disables Smart Cover Sensor and Cover Lock Feature supported on select models only Lists most recent cover removal Feature supported on select models only See Section 3 2 Asset Tracking and Security for more information Enables disables serial parallel and USB ports and audio security Enables disables Network Service Boot Feature supported on select models only Allows you to set Asset Tag and Ownership Tag Allows setting of Chassis Serial Number if current number is invalid Also allows you to set keyboard locale setting e g English or German for System ID entry Allows setting of Ownership Tag and UUID See Section 3 2 Asset Tracking and Security for more information Allows you to set energy saver mode to advanced disabled or minimal Allows you to enable disable timeouts or manually select timeout values Note This selection will appear only when energy saver mode is set to advanced A
34. active network is detected Check cabling and network equipment for proper connection 2 Network connection is not set up properly Use the network control application to verify that the device is working properly 3 System is configured for AUI connection link LED does not apply to AUI connections 4 Network driver is not properly loaded Reinstall network drivers 5 System cannot autosense the network Disable autosensing capabilities and force the system into the correct operating mode 1 The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device 2 There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly 3 The network controller is defective Replace the controller or the system board 4 Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board 1 Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and the driver parameters match the configuration of the network controller 2 The network controller is not configured for this computer In Windows 95 98 or Windows NT select the Network icon at the Control Pa
35. ader Floating Serial Port Connector ITP connector Clear CMOS switch Memory slot The first slot populated DIMM1 or RIMM1 and tested Following memory slots Primary processor socket Secondary processor socket ROM socket G 2 System Board and Riser Board Reference Designators appendix H MODEL NUMBER NAMING The following is an example of the 21 character model number information END P333 10a 5 128c n Operating System 4 Win NT 4 0 5 Win 95 8 Win 98 Platform Family Processor EN Speed EP MHz Form Factor NIC EN only S Small Form Factor blank NIC D Desktop R M Minitower nen blank Convertible Core Logic chip set Processor Type C Celeron P Pentium blank ae a 810 Removable Storage blank none c CD ROM Hard Drive Capacity 10 10 0 GB 13 13 5 GB Deskpro Service Reference Guide H 1 A additional documentation viii B backup diskettes ordering 2 9 broken key icon 3 4 C Computer Checkup TEST 2 6 Computer Setup replicating 3 13 Computer Setup Utilities using 2 2 D device drivers install or upgrade 1 2 diagnostic tests 2 9 diagnostics diskette 2 6 E emergency repair diskette 1 2 Enhanced Compaq Insight Personal Edition 2 8 Enhanced Support Software CD 3 14 error checking and correcting ECC fault prediction 3 8 prefailure warranty 3 8 F FailSafe Boot Block ROM 3 10 FailSafe key 3 7 fault prediction 3 7
36. ansion cards 3 Clear CMOS Replace system board if minimal video degrading is an issue No action required continued POST Error Messages Continued Screen Message Beeps 914 Hood Lock Coil is not None Connected 916 Thermal Sensor from None Processor Heatsink is not Connected 917 Expansion Riser not None Detected 1151 Serial Port 1 Address 2S Conflict Detected 1152 Serial Port2 Address 2S Conflict Detected 1155 Serial Port Address 2S Conflict Detected 1201 System Audio Address 2S Conflict Detected 1202 MIDI Port Address 2S Conflict Detected 1203 Game Port Address Conflict Detected L Long S Short Probable Cause Hood lock mechanism is missing or not connected Processor heatsink cable not connected to system board Riser board not seated or not installed Both external and internal serial ports are assigned to COM1 Both external and internal serial ports are assigned to COM2 Both external and internal serial ports are assigned to same IRQ Recommended Action 1 Reconnect or replace hood locking mechanism 2 Reseat or replace hood locking mechanism cable Reseat or replace the processor heatsink cable going to the system board Install riser board if missing or remove and reseat to ensure good connection 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup
37. at both ends of the printer cable 4 Verify that printer port is enabled in BIOS and in Windows using F10 Setup 5 Try printing using the DOS command C gt DIR gt PRN If printer works problem is with the printer driver Reload driver 6 If the computer is on a network you may not have made the connection to the printer Make the proper network connections to the printer The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet 1 The correct printer drivers for the application are not installed Install the correct printer driver for the application 2 The cables may not be connected properly Reconnect all cables The printer may be out of paper Check the paper tray and refill it if empty Select online Deskpro Service Reference Guide F 5 Hard Drive This section identifies some quick checks for hard drive related problems The information provided by the diagnostics tests includes error code system serial number drive serial number drive model and drive firmware revision Specific details of the drive failure are not included When you run the diagnostics the test results are stored in a log After completing the test you can print this log to a local printer or save it to a file Alternatively before running the test you can configure the test options to send the results to a local printer or file Solutions for some typical hard drive problems are pr
38. ble from Compaq You ll need the FailSafe Key in cases of forgotten password power loss or computer malfunction Ensure that the riser board is properly seated Memory may be improperly installed or may be bad The video controller is not present or is incorrectly initialized Clear configuration memory CMOS If a video board has been added remove and reseat it System board hardware failure prior to video Replace system board BQ If the standard keyboard has been replaced with a Universal Serial Bus USB keyboard you will hear the beep sequences mentioned above but will not see the flashing lights Troubleshooting Without Diagnostics Diskette Drive Problem Diskette drive light stays on Diskette drive cannot write to a diskette Cannot format diskette Diskette drive cannot read a diskette A problem has occurred with a disk transaction Non system disk message Drive not found System has misidentified the diskette drive type Possible Solution 1 Diskette is damaged In Windows 95 or 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove the diskette and reinsert Software program may be damaged Check the program diskettes Drive button is not pushed in Push
39. ctronically or CD ROM the speaker volume control on the front or back of the computer is turned down Double click on the speaker icon located on the taskbar then set the volume by adjusting the volume slider Troubleshooting Using Compag Intelligent Manageability Features F 12 The Local Alert Pop Up Dialog notifies you of an impending or actual hardware failure If the computer is connected to a network and the Compaq Insight Management Agents are installed and configured an Simple Network Management Protocol SNMP trap message is sent to the specified SNMP compliant management application The Local Alert Pop Up Dialog also tells you the steps you need to take prior to a hardware failure to avoid loss of data and damage to the computer The system administrator can create a customized action message that might include contact telephone or pager numbers To close the Local Alert Pop Up Dialog click the Close button To retrieve fault information after closing the dialog run Compaq Insight Personal Edition For more detailed information refer to the online Intelligent Manageability Guide Troubleshooting Without Diagnostics appendix G SYSTEM BOARD AND RISER BOARD REFERENCE DESIGNATORS Designator E49 E50 E51 J6 J7 J8 J10 19 J20 29 J30 J31 J35 J40 J50 J51 J52 J55 J66 J67 J68 J69 J70 J71 J72 J73 Component Clear Password header CMOS header Video pass through header BNC RJ
40. d Upgrade Bios to proper version Reflash the ROM using a ROMPaq diskette Refer to the Failsafe Boot Block ROM section of the Software Reference Guide None 1 Clear CMOS 2 If graphics card has been added remove and reseat 1 Check memory module 2 Remove and reseat memory module 3 See Memory Problems in Appendix F Reflash the ROM using a ROMPaq diskette Replace system board None None Run Computer Setup F10 Setup If Setup already has data in the field or will not allow the serial number to be entered download and run SP5572 EXE SNZERO EXE continued Deskpro Service Reference Guide D 9 D 10 POST Error Messages Continued Screen Message Beeps Flashing Power and Hard None Drive Green LEDs Red Power LED Blinks Every None 2 or More Seconds Red Power LED Blinks Every None Second Red power LED ON None L Long S Short POST Error Messages Probable Cause Unseated riser board Power supply overloaded System memory error Processor unseated Recommended Action 1 Remove riser board 2 Wipe connector 3 Reinstall riser board 1 Push in power button LED should be green 2 Remove all AC power from computer wait 30 seconds then apply power 3 Remove load from power supply by removing options one at a time until computer runs 4 Check for damage to system board 5 Replace system board 6 Replace power supply 1 Chec
41. e computer is properly connected to an external power source and the wall outlet is active 2 A PCI or ISA card that has been installed is defective Remove any expansion card that was just installed 3 Reseat drive power data and power supply cables Software control of the power button may not be functional Press and hold the button for four seconds then release This invokes the hardware override for the power button First reset the date and time under Control Panel If the problem persists the real time clock RTC battery may need to be replaced Refer to the Removal and Replacement Procedures chapter in the product specific MSG 1 The unit temperature was exceeded because the unit is in an exceedingly hot environment or the fan is blocked Let the unit cool down 2 The fan may not be functioning correctly or the air vents are blocked 3 The unit temperature was exceeded because the computer was functioning with the cover or side panel removed Replace cover or side panel and let the computer cool down before turning power back on Network driver is loaded and no network connection is established Establish a network connection or use Computer Setup or Windows Device Manager to disable the network controller 1 Smart Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup 2 The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is availa
42. e electrical outlet does the computer stop consuming electricity To enable Remote Wakeup and Remote Shutdown complete the following steps 1 Double click the Network Icon located in the Control Panel 2 Double click the appropriate network controller 3 Click the Advanced Properties tab 4 Select Remote Wakeup 5 Change the value to ON 6 Click OK to save and apply changes then click OK to exit the Network dialog For more information on using Remote Wakeup and Remote Shutdown refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Administration Tools and is available on the Support Software CD or at the Compaq Web site at www compaq com Intelligent Manageability 3 4 4 3 4 5 3 4 6 Replicating Original Setup This procedure gives an administrator the ability to easily copy one setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple computers To replicate your setup 1 Access the Computer Setup Utilities menu 2 Click File gt Save to Floppy Follow the instructions on the screen 3 To replicate the configuration click File gt Restore from Floppy and follow the instructions on the screen Dual State Power Button In Windows 95 or Windows 98 the power button can function either as an on off switch or as a suspend button The suspend feature does not t
43. e is displayed you must turn the computer off then on again to access the utility Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Deskpro Service Reference Guide 3 3 3 4 Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to the computer when power is turned on unless the password is entered The password must be entered each time the computer is turned on when the key icon appears on the monitor 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary amp If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Select Security then Power On Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Entering a Power On Password To enter a power on password the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the key icon appears on the monitor enter your current password BQ Type carefully for security reasons the character
44. e to stop on errors or choose to print or file a log of errors Follow the instructions on the screen as the diagnostic tests are run on the devices To exit either TEST or INSPECT press the Esc key to reach the Exit option Then press Enter Deskpro Service Reference Guide 2 7 2 2 4 2 8 Enhanced Compaq Insight Personal Edition Windows Enhanced Compag Insight Personal Edition is a component of Intelligent Manageability that allows you to view System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system Windows version Depending on the version Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly Using Compaq Insight Personal Edition 1 Select the Compaq Insight Personal Edition icon or the Compaq Diagnostics icon located in the Control Panel The screen displays an overview of the computer hardware and software For specific hardware and software information select a category from the Categories menu or from the toolbar As you move your cursor over the toolbar icons the corresponding category names appear near the cursor To display more detailed information in a selected category click More in the Information Level box D Categories
45. esented in the following table Problem Hard drive error occurs Disk transaction problem Drive not found Nonsystem disk message Second Ultra ATA hard drive does not perform optimally F 6 Troubleshooting Without Diagnostics Possible Solution Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Either the directory structure is bad or there is a problem with a file In Windows 95 and 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now 1 Cable could be loose Check cable connections 2 The system may not have automatically recognized a newly installed device See reconfiguration directions in the Hardware Installation Problems section If system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 Check drive jumper settings If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly 1 The system is trying to start from a diskette that is not bootable Remove the disket
46. ey is a specialized tool available from Compaq Be prepared order this key before you need one Cable Lock Provision A physical security device for your computer may also be available through the cable lock provision See your Guide to Features amp Upgrades for more information on using and installing the cable lock provision Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime When a fault occurs the computer displays a Local Alert message containing a description of the fault and any recommended actions You can then view current system health by using Compaq Insight Personal Edition If the computer is connected to a network managed by Compaq Insight Manager or other SNMP based management products from Compaq Management Solutions Partners the computer also sends a fault notice to the network management application Processor Fault Prediction and Prefailure Warranty When the processor encounters an excessive number of error checking and correcting ECC cache memory errors the computer displays a Local Alert Message This message contains detailed information about the faulty processor allowing you to take action before you experience non correctable cache memory errors The Prefailure Warranty allows you to replace these processors free of charge before they actually fail Processors with E
47. ge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer This feature displays a warning message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost Intelligent Manageability 3 4 3 4 1 Software Updating and Management Remote ROM Flash Remote Wakeup and Remote Shutdown when integrated with Management Solutions Partners products deliver ongoing management of firmware 24 hours a day This supplements the software distribution capabilities of the Solutions Partners products which can also be used to distribute new applications device drivers and other system software The Support Software CD and Web site includes updated ROM images and device drivers which can be distributed to client PCs using these software tools For more information refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Administration Tools and is available on the Support Software CD or on the Compaq World Wide Web site at www compaq com Remote ROM Flash Your computer comes with reprogrammable flash ROM read only memory By establishing a setup password in Security Management you can protect the ROM fro
48. ge the system configuration which may be necessary when you add or remove hardware E Determine if all of the devices installed on the computer are recognized by the system and functioning properly Determine information about the operating environment of the computer Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving timeouts Computer Setup Utilities Use Computer Setup Utilities to do the following H Modify or restore factory default settings m Set the system date and time E Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices m Modify the boot order of bootable devices such as hard drives diskette drives CD ROM drives DVD ROM drives or PD CD drives M Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set your system to Q always Quick Boot default O periodically Full Boot from every 1 to 30 days or Q always Full Boot M Enable or disable Network Server Mode which allows the computer to boot the operating system when the power on password is enabled The keyboard and mouse remain locked until the power on password is entered H Select Clean or Descriptive mode for displaying
49. he correct industry standard device for the computer 1 Memory configuration may not be set up correctly check memory configuration using Device Manager 2 The computer has run out of memory for the application Check the application documentation to determine the memory requirements Memory modules may not have been installed correctly or incorrect modules may have been used 1 Too many Terminate and Stay Resident programs TSRs are installed Delete any unnecessary TSRs 2 There is not enough memory for the application Check the memory requirements for the application or add more memory Deskpro Service Reference Guide F 9 Network Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging network cabling Problem The Remote Wakeup feature is not functioning Network driver does not detect network controller Network status link light does not turn on or flashes Diagnostics reports a failure Diagnostics passes but the computer does not communicate with the network F 10 Troubleshooting Without Diagnostics Possible Solution 1 The feature is not available when using an AUI network connection use an RJ 45 network connection 2 Remote Wakeup is not enabled Use the network control application to enable Remote Wakeup Network controller is disabled Run Computer Setup and enable network controller 1 No
50. he online Intelligent Manageability Guide NTMGT3 HLP B Support for specific features described in this chapter and in the online Intelligent Manageability Guide may vary by model or software version Initial Configuration and Deployment Compaq computers come with a preinstalled set of system software Automated System Installation and Remote System Installation enable you to replace the preinstalled software with a customized set of system and application software for consistent standard software deployment The Compaq Deskpro Supplement CD ROM based setup and ACPI ready hardware provide further assistance with selective recovery of system software configuration management and troubleshooting and power management Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server The Remote System Installation feature is usually used as a system setup and configuration tool and can be used for the following tasks M Installing the optional Setup partition The partition should be installed only if you wish to use the previous generation of Compaq Computer Setup and Diagnostics utilities M Formatting a hard drive Deskpro Service Reference Guide 3 1 3 2 3 2 M Installing an operating system M Installing application software or drivers To initiate Remote System Installation press F12 when the F12 Network Service B
51. he system If a setup password has been established the Caps Lock light will turn on 4 Enter the setup password If the system successfully starts from the diskette and successfully reprograms the ROM then the three keyboard lights will turn on A rising tone series of beeps also signals successful completion Intelligent Manageability The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination Num Caps Scroll Lock Lock Lock Meaning and Required Action OFF ON OFF System requires setup password Enter the setup password The light remains turned on until you enter a valid setup password ON OFF OFF System could not start from diskette because the ROMPag diskette is not present is bad or the drive is not ready Insert a valid ROMPag diskette turn the power off then turn the power on OFF OFF ON ROM upgrade failed Try another ROMPag diskette If the light remains turned on contact Compaq customer support ON ON ON ROM upgrade successfully completed Turn power off and back on to resume normal system operation Keyboard Lights Deskpro Service Reference Guide 3 11 3 4 2 3 4 3 3 12 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq desktops directly from the centralized network management console Enabling the system administrat
52. hree methods you can use to access support software M You can order the Support Software CD This compact disc contains the latest device drivers utilities and flashable ROM images needed to run MS DOS Microsoft Windows 3 1 Windows 95 Windows 98 Windows NT Workstation and IBM OS 2 on your Compaq commercial desktop product M You can download the software from the Compaq World Wide Web site at www compaq com Both the CD and the Compaq Web site include a comprehensive listing of the device drivers utilities flashable ROM images and more categorized by operating system personal computer family and model for easy retrieval Decision Support provides detailed information for each support software file including descriptions features enhancements dependencies and update information M You can purchase backup diskettes If you choose to purchase the Support Software CD you have two options M You can purchase a single CD ROM that gives you one time access to the latest support software North America only Compaq part number 272505 001 M You can purchase a yearly subscription that delivers up to 12 monthly CD ROMs Compaq part number 183426 xxx The annual subscription ensures your continuous access to the latest developments amp if you call Compaq to place an order be sure to have the serial number of the computer available This number is necessary for all purchases Compaq Integrated Software Additional supp
53. ht illuminated Turn up the monitor brightness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cables for loose or incorrect connections Reconfigure the computer after installing a non Plug and Play expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers been installed for each application Remove all diskettes from the diskette drives before you turn on the system Are all switches set correctly Is the NIC Remote Wakeup cable featured on some models connected between the NIC and the riser system board Deskpro Service Reference Guide F 1 Solving Minor Problems Problem Computer will not turn on Computer appears locked up and won t turn off when the power button is pressed Computer date and time display is incorrect Computer powered off automatically Computer appears to pause periodically Cannot remove computer cover or side panel Computer does not boot up and power and hard drive LEDs are blinking Computer does not boot up and Num Lock LED is blinking you may hear one short and two long beeps The Caps Lock LED is flashing you may hear one long and two short beeps Computer does not boot up and the Scroll Lock LED is flashing you may hear two long and one short beeps Possible Solution 1 Ensure that th
54. ice Reference Guide First Edition July 1999 Part Number 123385 001 Spare Part Number 152611 001 Compaq Computer Corporation CONTENTS preface About This Guide Symbols and Conventions EL teen ee BR ue ee hae Slade vii Technician Notes ss ns tn Rent en De nt ete Le vil Additional Documentation i ceeeeeesecseesseeeceseesecssessecseesaececeseesecsaeesecaeesaecaeeneeeeesaeesseneeeaeeaee viii chapter 1 Installing the Operating System 1 1 Microsoft Windows 95 or ON 1 1 1 2 Microsoft Windows NT Workstation 4 0 une 1 1 1 2 1 Installing Windows NT Workstation 4 0 over a Network AAA 1 1 1 2 2 Installing or Upgrading Device Drivers ss 1 2 1 2 3 Creating an Emergency Repair Diskette eects scceseceeceseeeeceerereceeesecneesseeeeeeaeeees 1 2 1 2 4 Using the Emergency Repair Diskette ee ceeeceseesecseesseeeceseeeeesaeesecereeecaeeseenees 1 2 1 3 Registers the Computers e ei hie Sneed da eee en ele 1 3 1 4 Compaq Software ainne dot nr cause a a a e bo a E oeeie 1 3 chapter 2 Setup Utilities and Diagnostic Features 2 Computer Setup Utilities miennes e e a E E a 2 1 2 1 1 Using Computer Setup Utilities 2 2 2 152 Computer Setup Menu ss netro ET NEESS EES NEES 2 3 2 2 Computer Diagnostics EE 2 6 2 2 1 Create a Diagnostics Diskette ss 2 6 DOS BASE LENS EAE de ee A dee Red A AR E 2 6 Wandows Based wet iuis ir na e tases sag tester M EE EES acte even 2 6 2 2 2 Computer CC heekop TEST eege ee men Siva de AOR A Aaa ti 2 6 2
55. imity move the monitors apart to be sure they are not interfering with one other s magnetic field 3 Fluorescent lights or fans may be too close to the monitor A screen blanking utility may be installed or energy saver features may be enabled Press any key or type password continued SCSI Printer Display Problems Continued Problem Monitor overheats Cursor will not move using the arrow keys on the numeric keypad Problem System with IDE and SCSI drives will not boot from SCSI hard drive System will not boot from a SCSI drive Problem Printer will not print Printer will not turn on Prints garbled information Printer is off line Possible Solution There is not enough ventilation space for proper airflow Leave at least 3 inches 7 6 cm of ventilation space Be sure there is nothing on top of the monitor obstructing the air flow The Num Lock key is on Press the key to turn it off The Num Lock light should not be on when you want to use the arrow keys Possible Solution The IDE drive needs to be disabled Under the Computer Setup Advanced menu disable the primary IDE controller 1 The SCSI drive is not configured correctly 2 Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 Possible Solution 1 Printer is not turned on and online Turn the printer on and ensure it is online 2 Run printer self test 3 Rese
56. ipped with a diskette drive To use the Emergency Repair Diskette if the computer is not equipped with the LS 120 drive insert the first boot diskette in the diskette drive and restart the computer Follow the instructions displayed on the screen To use the Emergency Repair Diskette if the computer is equipped with the LS 120 drive follow the instructions below 1 Restart the computer using the Microsoft Windows NT Boot Disk 1 2 Press the F6 key when the message Setup is inspecting your computer s hardware configuration appears on your screen 3 When asked if you want to specify a storage device press S and select the Compaq ATAPI IDE LS 120 Controller from the list 4 When asked again if you want to specify a storage device press the Enter key Follow the rest of the installation procedures as outlined in the operating system documentation from Microsoft Installing the Operating System 1 3 1 4 Registering the Computer The computer should be registered with Compaq Registration establishes a record of ownership and gives the user an opportunity to receive product announcements updates and other communications periodically To register one machine just visit Compaq s Web site at www compaq com products registration and follow the instructions that appear on the screen To register more than one machine either telephone in the information or enter the units one at a time on the Compaq Web site Compaq S
57. ished setup password For more information on enabling Remote ROM Flash refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Administration Tools and is available on the Support Software CD or at the Compaq Web Site at www compaq com Deskpro Service Reference Guide 3 9 FailSafe Boot Block ROM 3 10 The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure occurs during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks to validate the system ROM each time power to the system is turned on m Ifthe system ROM is valid the system starts normally H Ifthe system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a ROMPag diskette which will program the system ROM with a valid image Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block detects an invalid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps complete the following steps 1 Remove any diskettes from the diskette drive and turn off the power 2 Insert a ROMPag diskette into the diskette drive 3 Turn on power to t
58. k memory module 2 Remove and reseat memory module 3 See the Solving Memory Problems section of this guide Reseat processor in system board appendix E DIAGNOSTIC INDICATOR LIGHTS LED Power Power Power Power Power Power Power Power Power and Hard Drive Num Lock Caps Lock Scroll Lock Color Green Green Green None Red Red Red Red Red Green Green Green LED Activity On 1 blink second 1 blink second 4 blinks second On 1 blink second 1 blink 2 or more seconds On Flashing Flashing Flashing State Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure prior to video Deskpro Service Reference Guide E 1 appendix F TROUBLESHOOTING WITHOUT DIAGNOSTICS Preliminary Checklist This section describes some simple preliminary tests and guidelines for troubleshooting the computer without using the diagnostics If you encounter some minor problem with the computer or a software application go through the following checklist for possible solutions before running any of the diagnostic utilities Are the computer and monitor connected to a working electrical outlet Is the computer turned on Is the green power light illuminated Is the monitor turned on Is the green monitor lig
59. kpro Computers are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive You can use this information to help diagnose conditions that caused you to run the DPS software Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system s core logic If the computer detects an abnormal number of transmission errors the computer displays a Local Alert message with recommended actions An alert is also sent over the network to the system administrator ECC Fault Prediction and Prefailure Warranty When the computer encounters an excessive number of error checking and correcting ECC memory errors the computer displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on all Compaq personal computers To use this feature you must replace the standard DIMMs with ECC DIMMs Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the computer is hit with an unpredictable power sur
60. llows you to set power button configuration on off or suspend wakeup Allows user to enable disable power LED blink in suspend mode Note This selection will appear only if the energy saver mode is enabled continued Computer Setup Menu Continued Heading Option Description Advanced Power On Self Test Allows you to set POST mode QuickBoot or FullBoot and enables disables POST messages Onboard Devices Allows you to set resources for onboard system devices serial port parallel port etc PCI Devices Lists currently installed PCI devices and their IRQ settings Allows you to reconfigure IRQ settings for these devices or to disable them entirely ISA PnP Devices Lists current settings of Plug and Play PnP devices Enables or disables Plug and Play devices Note Appears only when Plug and Play devices are currently installed Bus Options Enables disables PCI bus mastering PCI reset on warm boot and PCI VGA palette snooping Allows you to set ISA back to back I O fast legacy delay and bus priority ISA PCl Device Options Allows you to set printer mode flexible standard NumLock state at power on and Erase Eaze Keyboard support PCI VGA Configuration Allows users to specify which VGA controller will be the boot or primary VGA controller Appears only if there are multiple PCI video adapters in the system These options should be used by advanced users only Deskpro Service Reference Guide 2 5 2 2
61. locking the Smart Cover Lock ss 3 7 Using the Smart Cover FailSafe Key 3 7 3 24 Cable Lock PrOVISIONS Est nn Len D a 3 7 3 3 Fault Notification and Recoverg 3 7 3 3 1 Processor Fault Prediction and Prefailure Warranty 3 7 3 3 2 SMART Hard Drive Fault Prediction 0 0 cece ceeeesceseeeecseceseceeeseeeeceseeseseeesesaeesaees 3 8 3 3 3 Drive Protection System EES 3 8 3 3 4 Ultra ATA Integrity Monitoring ss 3 8 3 3 5 ECC Fault Prediction and Prefailure Warranty 3 8 3 3 6 Surge Tolerant Power Supply ss 3 8 3 37 Thermal Sensor eset Le MES HA eer nt alg mates e 3 8 3 4 Software Updating and Management 3 9 3 4 1 Remote ROM Flashis c 3 seu teeth dlc hS Siti hee An alee RA A 3 9 Using Remote ROM Flash vs 585 rss ann fentes donnee if ats 3 9 FailSafe Boot Block ROM eee 3 10 3 4 2 Remote Security Management 3 12 3 4 3 Remote Wakeup and Remote Shutdown 3 12 3 4 4 Replicating Original Setup ss 3 13 3 4 5 Dual State Power Button sen 3 13 3 46 Power Managementa a eits moderne EE a Ea raa ats 3 13 3 4 7 Enhanced Support Software CD and World Wide Web Site 3 14 3 4 8 Compaq Integrated Software ss 3 14 3 5 Building Blocks and Partner 3 15 3 5 1 Desktop Management Interface ODMI ss 3 15 3 5 2 Compaq Insight Manager and the Insight Management Agents 3 15 3 5 3 Compaq Management Solutions Partners Program eeeeseeeeeeeerereereresrserrrerrreeree 3 15 appendix A
62. m advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows 95 or 98 Device Manager to deselect the automatic settings for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict The cables for the new external device are loose or the power cables are unplugged Check all cables and check that pins in the cable or connector are not bent down The power switch for the new external device is not turned on Turn off the computer turn on the external device and then turn the computer on to integrate the new device with the computer If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly Deskpro Service Reference Guide F 7 DVD and CD ROM F 8 Problem Cannot read compact disc System will not boot from CD ROM or DVD drive Cannot eject compact disc tray load unit Cannot eject compact disc slot load unit CD ROM or DVD device is not detected driver is not loaded Movie will not play in the DVD drive Troubleshooting Without Diagnostics Possible Solution
63. m being unintentionally updated or overwritten This is important to ensure computer operating integrity Should you need or want to upgrade your ROM you may M Order an upgraded ROMPag diskette from Compaq M Order the Support Software CD m Download the latest ROMPaq images from the Compaq World Wide Web site www compaq com CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq desktop personal computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over Compaq desktop ROM images over the network It also results in greater productivity and lower total cost of ownership Compaq created the Remote ROM Flash capability to be secure and fail safe All desktop ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption The ROM firmware includes a Boot Block that is protected during the flash process and allows the computer to be restarted in the unlikely event of an unsuccessful ROM flash Your computer must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash Use of Remote ROM Flash also requires an establ
64. mmended Action 1 D DOW GON Determine if hard drive is giving correct error message Run the Drive Protection System test available Apply firmware patch if applicable Back up contents and replace hard drive Determine if hard drive is giving correct error message Run the Drive Protection System test available Apply firmware patch if applicable Back up contents and replace hard drive Remove any Comm port expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Remove any Comm port expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup F10 Setup Clear CMOS Check cables jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive continued POST Error Messages Continued Screen Message Beeps 1781 Disk 1 Failure None 1782 Disk Controller None Failure 1790 Disk 0 Failure None L Long S Short Probable Cause Hard drive format error Hard drive circuitry error Hard drive error or wrong drive type Recommended Action 1 Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive Run Computer Setup
65. mputer is restarted the screen displays a message indicating that the computer cover or side panel has been removed You must enter the setup password to continue Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection level complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary amp If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Select Security then Smart Cover and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Smart Cover Lock The Smart Cover Lock is a software controllable cover lock featured on some desktop computers This lock prevents unauthorized access to the internal components Computers ship with the Smart Cover Lock in the unlocked position CAUTION For maximum cover lock security be sure to establish a setup password The setup password prevents unauthorized access to the Computer Setup utility Locking the Smart Cover Lock To activate and lock the Smart Cover Lock complete the following steps 1 Tur on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2
66. n with Unattended Mode 5 Click the Begin Testing button Test Status is displayed showing the progress and result of each test 6 If errors are found click the Error tab to display more detailed information and recommended actions By following the recommended actions you may be able to solve some problems yourself 7 Click Print or Save the error information in case you need to contact your Compaq authorized dealer reseller or service provider for assistance 8 To exit Compaq Insight Personal Edition click File then click Exit Protecting Your Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive You can order a set of backup diskettes from Compaq at nominal cost for all of the software preinstalled on the computer or you can make a set Refer to the operating system or backup utility documentation for instructions on making backup copies of data files Another option is the Compaq Deskpro Supplement CD which accompanies many desktop models and enables the user to selectively restore the original system software Ordering Backup Diskettes You can order all software as a single set or you can order the various software packages separately Before calling Compaq to place your order be sure to have the serial number of your computer available This number is necessary for all diskette purchases For a list of
67. ndows Using Computer Checkup TEST or View System Information INSPECT Before you run TEST or INSPECT you must create a diagnostics diskette See Section 2 2 1 Create a Diagnostics Diskette for instructions 1 Cold boot your computer from the diagnostics diskette you have created Press Enter to bypass the title screen if necessary 2 Select either Computer Checkup TEST or View System Information INSPECT When running TEST 1 Select the option to view the device list A list of the installed hardware devices appears 2 Verify that TEST correctly detected the devices installed This utility will detect all devices manufactured by Compaq devices from other manufacturers may not be detected O If the list is correct select OK and go on to step 3 Q If the list is incorrect be sure that any new devices are installed properly 3 Select one of the following from the test option menu O Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete Q Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors Q Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decid
68. nel 3 Network controller interrupt with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board continued Network Problem Continued Problem Network controller stopped working when an expansion board was added to the computer Network controller stopped working without apparent cause Cannot connect to the network server when attempting Remote System Installation Possible Solution 1 Network drivers are not loaded or driver parameters do not match the current configuration Make sure that the drivers are loaded and that the driver parameters match the configuration of the network controller The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board Network drivers were accidentally deleted when the drivers for the new expansion board were installed or the files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes The files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes The cable is not securely connected or is attached incorrectly Ensure that the cable is
69. o Service Reference Guide D 3 POST Error Messages Continued Screen Message 601 Diskette Controller Error 602 Diskette Boot Record Error 605 Diskette Drive Type Error 610 External Storage Device Failure 611 Primary Floppy Port Address Assignment Conflict 612 Secondary Floppy Port Address Assignment Conflict 660 Display Cache is Detected Unreliable 912 Computer Cover Has Been Removed Since Last System Start Up L Long S Short POST Error Messages Beeps None None 2S None 2S None None Probable Cause Diskette controller circuitry or floppy drive circuitry incorrect Diskette in drive A not bootable Mismatch in drive type External tape drive not connected Configuration error Configuration error Integrated video controller display cache not working properly and will be disabled Recommended Action 1 Run Computer Setup F10 Setup Check and or replace cables Clear CMOS Replace diskette drive Hr GOs AN Replace the system board Replace the diskette 1 Run Computer Setup F10 Setup or Windows NT Windows 95 or Windows 98 utilities 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS Reinstall tape drive or press F1 and allow system to reconfigure without the drive 1 Run Computer Setup F10 Setup 2 Remove expansion cards 3 Clear CMOS 1 Run Computer Setup F10 Setup 2 Remove exp
70. oftware The Microsoft Windows 95 98 or Windows NT Workstation operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on The following Compaq software will also be installed at that time on selected models Computer Setup Utilities and diagnostic features Compaq Support Software including device drivers Online Compaq Safety amp Comfort Guide Intelligent Manageability Enhanced Compag Insight Personal Edition Diagnostics for Windows DMI Support Power Management with energy saver features Security Management tools Support Software Management tools Certain drivers and utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of three ways Compaq Support Software CD for Compaq Desktop Portable and Workstation Products refer to Section 3 4 7 Enhanced Support Software CD and World Wide Web Site for ordering information Compaq Web Site at www compaq com Compaq Deskpro Supplement CD which is supplied with many desktop models Deskpro Service Reference Guide 1 3 chapter 2 SETUP UTILITIES AND DIAGNOSTIC FEATURES 2 1 Compaq Computer Setup Utilities and diagnostic features provide information needed about the computer system when contacting Compaq Customer Support These tools can also be used to E Change factory default settings and to set or chan
71. omputer when they are not in use saving energy without having to shut down the computer Q When using Windows 95 or Windows 98 disable monitor timeouts in Computer Setup first then establish the settings in Windows to avoid potential conflicts Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Deskpro Service Reference Guide 3 13 3 4 7 3 4 8 3 14 Enhanced Support Software CD and World Wide Web Site Compaq engineers rigorously test and debug software developed by Compaq and third party suppliers and develop operating system specific support software to ensure the highest level of performance compatibility and reliability for Compaq personal computers When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run any of the following operating systems on your computer you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly H Microsoft Windows 3 1 H IBM OS 2 H A version of Microsoft Windows or Microsoft Windows NT Workstation that is different from the version included with your computer Compaq has made the task of locating accessing evaluating and installing the latest support software easier There are t
72. onal drives Run the Drive Protection System test if available Replace the hard drive Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive continued POST Error Messages Continued Screen Message 1800 Temperature Alert 1801 Audible Audible Flashing Caps Lock LED on Keyboard Flashing Num Lock LED on Keyboard Num Lock LED on Keyboard Flashing Scroll Lock LED on Keyboard Green Power LED Blinks Once per Second Green Power LED ON Invalid Electronic Serial Number L Long S Short Beeps None None 1L 3S 2S 1L 2S 1S 2L None 2L 1S None None None Probable Cause Internal temperature exceeds specification Processor not supported by ROM Bios System ROM is bad system is running in Failsafe Boot Block mode Power on successful Graphics controller not present or incorrectly initialized System memory not present Failed Boot Block System board hardware failure prior to video Computer in normal Suspend mode Computer on Electronic serial number has become corrupted Recommended Action 1 Check that computer air vents are not blocked and cooling fan is running 2 Verify processor speed selection Replace the processor 4 Replace the system boar
73. ons Not Set 163 Time amp Date Not Set L Long S Short Beeps 1L 1S None None 2S 2S Probable Cause System ROM checksum DMA timers etc DMA timers etc Configuration incorrect RTC real time clock battery may need to be replaced Battery life is approximately 5 years Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Battery life is approximately five years CMOS jumper may not be properly installed Recommended Action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion card was recently added remove it and see if the problem remains 4 If the message disappears there may be a problem with the expansion card 5 Replace the system board 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board Run Computer Setup F10 Setup Reset the date and time under Control Panel H the problem persists replace the RTC battery Set the date and time under Control Panel If the problem persists replace the RTC battery Check for proper placement of the CMOS jumper continued Deskpro Service Reference Guide D 1 POST Error Messages Continued Screen Message Beeps 164 Memory Size Error 2S 183 Invalid Processor 2S Jumper Setting 201 Memory Error None 202 Memory Type Mismatch None 207 EC
74. ontrol Serial Parallel USB or Infrared Interface Control Power On Password Setup Password Smart Cover Intelligent Manageability Purpose Prevents booting from the removable media drives Prevents writing to the removable media drives Prevents transfer of data through the integrated serial parallel USB universal serial bus or infrared interface Prevents use of the computer until the password is entered This can apply to both initial computer startup and restarts Prevents reconfiguration of the computer use of the Computer Setup utility until the password is entered Indicates that computer cover or side panel has been removed Can be set to require the setup password to restart the computer after the cover or side panel has been removed continued 3 2 1 Setup Utilities Menu continued Feature Purpose Smart Cover Lock Prevents unauthorized access to the internal components This is a software controllable cover lock controlled by the setup password Q The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock is available from Compaq You ll need the FailSafe Key in case of forgotten password power loss or computer malfunction Memory Change Alerts Detects when DIMMs dual inline memory modules have been added moved or removed notifies end user and system administrator Q For information on enabling Memory Change Alerts refer to the online Intelligent Manageabili
75. oot message appears in the lower right corner of the Compaq logo screen Follow the instructions on the screen to continue the process Asset Tracking and Security Compaq AssetControl features incorporated into the computer provide key asset tracking data that can be managed using Management Solutions Partners products Seamless automatic integration between AssetControl features and Solutions Partners products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools Compaq computers are manufactured with the hardware and firmware required to fully support the DMI 2 0 standard Compaq also offers several solutions for controlling access to valuable computer components and information DriveLock prevents unauthorized access to data stored on the hard disk even when removed from the computer Remote Security Management enables the system administrator to centrally establish and manage policies for hardware based security features such as the Smart Cover Lock and the Ownership tag for networked PCs Another solution integrates Memory Change and Smart Cover Sensor alerts with Compaq Insight Manager to deliver proactive notification of tampering with a computer s internal components BQ Security features described in the table below can be established from the Compaq Computer Setup Utilities menu Feature Removable Media Boot Control Removable Media Write C
76. or items of information displayed by Compaq Insight Personal Edition are similar to but may vary slightly from the information presented in View System Information INSPECT Review and print this information A To print the information click File then select Print Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to print the report you selected To exit Compaq Insight Personal Edition click File then click Exit Setup Utilities and Diagnostic Features 2 3 2 3 1 Running Diagnostic Tests If your version of Compaq Insight Personal Edition includes diagnostic testing utilities four tabs will appear next to Overview Test Status Log and Error 1 Select the Test tab 2 Select one of the following options O Quick Test Runs a quick general test on each device with a minimal number of prompts 4 Complete Test Runs maximum testing of each device with minimal prompts 4 Custom Test Runs only the tests you select To select specific devices or tests find the device in the list then click the box beside each test to select or deselect it When selected a red check mark appears in the box 3 Select Interactive Mode or Unattended Mode 4 In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunctio
77. or to perform these tasks remotely on multiple computers results in consistent deployment of and greater control over desktop security parameters over the network It also results in greater productivity and lower total cost of ownership Your computer must be powered on or turned on through Remote Wakeup to take advantage of Remote Security Management Use of Remote Security Management also requires an established setup password For more information about the Remote Management Setup software and enabling Remote Security Management refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Administration Tools and is available on the Support Software CD or at the Compaq Web site at WWW compaq com Remote Wakeup and Remote Shutdown If the computer has an optional network card installed it may support the Compaq Remote Wakeup and Remote Shutdown functions These functions allow a system administrator to power on and power off a client computer from a remote location supported by PC LAN management tools ESA Third party software tools are required to remotely distribute software Remote Wakeup allows the network interface controller to continue functioning even when power to the computer has been turned off amp The computer continues to consume a small amount of electricity even after you turn it off Only when you disconnect the power cord from th
78. ort software is available on the Support Software CD and may be downloaded from the Compaq World Wide Web site at www compaq com This software supplements the installation of off the shelf Microsoft operating systems and lets you quickly and easily install the correct device drivers and other software required for top performance Intelligent Manageability 3 9 3 9 1 3 9 2 3 9 3 Building Blocks and Partners Compaq management solutions are based on industry standards including DMI 2 0 Web Based Enterprise Management Intel s Wired for Management SNMP and Net PC technologies Microsoft Intel Hewlett Packard Novell Seagate and other industry leaders work closely with Compag to integrate their management solutions with Compaq products and initiatives giving you the Compaq customer extraordinary flexibility and functionality in client management and PC ownership cost reduction Desktop Management Interface DMI The Desktop Management Task Force DMTF is an industry body created in 1992 with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online Intelligent Manageability Guide Compaq
79. p message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary BQ If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Using the arrow keys or the Tab key select the option you want and press the Enter key To return to the Computer Setup Utilities menu press the Esc key To apply and save changes select File gt Save Changes and Exit If you selected an option that automatically restarted the computer changes were applied at that time If you have made changes that you do not want applied select Ignore Changes and Exit If you have already applied changes you now want to eliminate select Set Defaults and Exit This option will restore the original system defaults Setup Utilities and Diagnostic Features 2 1 2 Computer Setup Menu Heading File File Storage Security Option System Information Set Time and Date Save to Diskette Restore from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Setup Password Power On Password Description Lists product name processor type speed stepping CPU serial number cache size s
80. r indicates that failure to follow directions could result in damage to equipment or loss of data Sa Text set off in this manner presents commentary sidelights or clarifying information Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indications of component replacement or printed wiring board modifications may void any warranty CAUTION To properly ventilate your system you must provide at least 3 inches 7 6 cm of clearance at the front and back of the computer CAUTION The computer is designed to be electrically grounded To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Deskpro Service Reference Guide vii Additional Documentation The following documentation is available to support these products User Documentation Technical Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Technical Reference Guide Compaq Service Quick Reference Guide Compaq Maintenance amp Service Guide vill About This Guide chapter 7 INSTALLING THE OPERATING SYSTEM 1 1
81. rements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your authorized Compaq dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with appliance inlet on the Switch Box Compaq Deskpro EN Series of Personal Computers B 1 Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 JIS Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States
82. s you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue Changing a Power On or Setup Password 1 Turn or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer To change the setup password run Computer Setup 2 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password Refer to the National Keyboard Delimiter Characters section in this chapter for information about the alternate delimiter characters BQ Type carefully for security reasons the characters you type do not appear on the screen The new password takes effect the next time you turn on the computer Intelligent Manageability Deleting a Power On Password 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer To delete the setup password run Computer Setup 2 When the key icon appears type your current password followed by a slash or alternate delimiter character as shown current password QD Refer to the National Keyboard Delimiter Characters section in this chapter for information
83. sages Continued Screen Message 301 Keyboard Error 304 Keyboard or System Unit Error 401 Parallel Port 1 Address Assignment Conflict 403 Parallel Port 3 Address Assignment Conflict 404 Parallel Port Address Conflict Detected 410 Audio Interrupt Conflict 411 Network Interface Card Interrupt Conflict 501 Display Adapter Failure L Long S Short Beeps None None 2S 2S 2S 2S 1L 2S Probable Cause Keyboard failure Keyboard failure IRQ address conflicts with another device IRQ address conflicts with another device Both external and internal ports are assigned to parallel port X IRQ address conflicts with another device IRQ address conflicts with another device Graphics display controller Recommended Action 1 Reconnect keyboard with computer turned off Check connector for bent or missing pins Ensure that none of the keys are depressed Replace keyboard Reconnect the keyboard with computer turned off Ensure that none of the keys are depressed Replace keyboard Replace system board Reset the IRQ Reset the IRQ Remove any parallel expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Reset the IRQ Reset the IRQ Reseat the graphics card if applicable Clear CMOS Verify the monitor is attached and turned on Replace the graphics controller continued Deskpr
84. te from the diskette drive 2 The system is trying to start from the hard drive but the hard drive may have been damaged Insert a bootable diskette into the diskette drive and restart the computer 3 Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot The cable is not compatible with the drive type Reinstall the second Ultra ATA hard drive using an 80 conductor cable Hardware Installation You may need to reconfigure the computer when you add or remove hardware such as an additional diskette drive If you install a Plug and Play device Windows 95 and 98 automatically recognizes the device and configures the computer If you install a non Plug and Play device you must reconfigure the computer after completing installation of the new hardware In Windows 95 and 98 select the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen To reconfigure the computer in Windows NT Workstation 4 0 after installing new hardware use the utility provided with the hardware Problem Possible Solutions A new device is not 1 automatically recognized as part of the computer system The computer needs to be reconfigured to recognize the new device Follow the reconfiguration instructions above If system still does not recognize the new device but the device is listed within Computer Setup use Computer Setup to address any resource conflicts When the syste
85. ty Guide Ownership Tag Displays ownership information as defined by the system administrator during system startup protected by setup password Cable Lock Provision Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal Can also be used to secure the computer to a fixed object to prevent theft of the computer Q Install a padlock with the security bracket to inhibit access to the interior of the computer add a cable lock to secure the computer to a fixed object For more information about Computer Setup refer to Section 2 1 Setup In some cases switches may need to be set For more information about these switches refer to the Connectors Jumpers and Switches chapter in the product specific MSG Password Security The computer supports security password features which can be established through the Compaq Computer Setup Utilities menu Establishing a Setup Password Using Computer Setup Establishing a setup password through Computer Setup prevents reconfiguration of the computer use of the Computer Setup utility until the password is entered 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary amp If you do not press the F10 key while the messag
86. urn off power altogether but instead causes the computer to enter a low power standby This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss To change the power button s configuration complete the following steps 1 Access the Computer Setup Utilities menu 2 Select Power gt Energy Saver Options Set the power button configuration to either Advanced or Minimal Energy Saver or Disabled as desired For more information about the various screen and configuration options refer to Section 2 1 2 Using Computer Setup Utilities 3 Select File gt Save Changes and Exit After configuring the power button to function as a suspend button Energy Saver mode press the power button to put the system in a very low power state suspend Press the button again to quickly bring the system out of suspend to full power status To completely turn off all power to the system press and hold the power button for four seconds QB If you have selected the Blink LED during Energy Save option in Computer Setup the power on light will blink once every second while the computer is in suspend Refer to Section 2 1 1 Using Computer Setup Utilities for more information Power Management Use the Timeouts option under the Power menu in Computer Setup to enable customize or disable standby timeouts This feature shuts down certain components of the c
87. ws NT installation is completed Windows NT needs access to the appropriate software drivers for the devices The 1386 directory and its subdirectories provide the Compaq specific integration of Windows NT for the computer model and include device drivers supported by Windows NT When prompted for the 1386 directory on the Windows NT CD replace the path specification with C I386 or use the browse button of the dialog box to browse the computer for the 1386 folder This points Windows NT to the appropriate drivers and allows installation of the device to be completed Creating an Emergency Repair Diskette amp The following section applies only to computers equipped with a diskette drive After installing Microsoft Windows NT Compaq recommends that you create an Emergency Repair Diskette Using one blank formatted diskette complete the following steps 1 Click Start gt Compaq Information Center gt Create Emergency Repair Diskette 2 Read and follow the instructions that appear on the screen A set of boot diskettes should also be created These diskettes are required to start the computer should the Emergency Repair Diskette be needed To create boot diskettes you need three blank formatted diskettes 1 Click Start gt Compaq Information Center gt Create Boot Diskettes 2 Read and follow the instructions that appear on the screen Using the Emergency Repair Diskette The following section applies only to computers equ
88. ystem ROM family and version installed memory size and asset tracking number Allows you to set system time and date Saves system configuration to a blank 1 44 MB diskette Restores system configuration from a diskette Restores factory default settings Exits Computer Setup without applying or saving any changes Saves changes to system configuration and exits Computer Setup Lists the currently installed drive A preinstalled diskette drive and drive B devices Enables disables removable media booting and removable media writing Note After saving changes to Removable Media the computer will restart Turn the computer off then on manually Lists information regarding IDE devices connected to the system ATAPI devices CD ROM DVD ROM tape are listed as ATAPI devices Allows you to set hard drive to Ultra DMA Ultra ATA Enhanced DMA or PIO mode operation Enables disables IDE drive translation Allows you to specify boot order of installed peripheral devices such as LS 120 drive diskette drive hard drive SCSI drive CD ROM drive or DVD ROM drive Enables setup administrator password See Section 3 2 Asset Tracking and Security for more information Enables power on password Specifies prompting for Power On Password See Section 3 2 Asset Tracking and Security for more information continued Deskpro Service Reference Guide 2 3 Computer Setup Menu Continued Heading Option

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