SoundPoint IP 500/501 SIP 2.0 Users Guide
Contents
1. amp HE LTWETA 1581 SHAME 487 w La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facile ment accessible Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada A full copy of the Declaration of Confor mity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK SA ESM MBA VCCI DI 5 ACL a Sycom Limited Warranty Limitation Liability LIMITED WARRANTY Polycom war rants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this ex press warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom 15 expected to warrant any replaced or repaired product or part for ninety 92. SoundPoint IP 500 501 SIP USER GUIDE N A q D L A A gt A 2 gt D A Q 5 O Q Parts List 9 9 9 9 9 9 9 9 1 Installing SoundPoint IP 500 501 SIP 2 Connecting Network and Power 5 2 Connecting the Handset and Optional Headset 3 Attaching the SAS 3 Features 0OGOGOOOCOOOCOCOCOOCOCOOOCOCOOCOCOOCOOCOOOOCOOOCOCOCOCOCOCOCOCOOCOCOCOCOCOCOCOOCOO A Key Descriptions 0OOOOOOOOOGOOOOOOOOOOOOOOOOOOGOOGOOGOGOGOOGOCOOOO 5 Using SoundPoint IP 500 501 SIP 6 Placing a Call ORR 6 PINS WC TING el AN T Call Hold and Resume ssc sacs ase US r Multiple Calls on Hold ive ekta oi ti ant da lat kara kt kn kaj 7 Microphone Mute viza anons kes klas ka me ale ak pik e k kaa kal T General Key 8 Local GON ka aaa ai bl ds ban kl al ke an at in 8 Splitting a Conference 8 Transferring a Call n
3. access speed dial numbers missed placed and received call lists From one of these lists press the Dial soft key A conference may be created at any time between an active call and a call which is on hold on the same line by pressing the Join soft key Ending the call on the conference originator s phone will not end the conference the other two parties can continue to talk Splitting a Conference When a conference has been established key will split the conference into two calls a Split soft key is available Pressing this on hold Transferring a Call 1 During a call press or the 115161 soft key the active call is placed on hold Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers missed placed and received call the transfer This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer Press the Split soft key to put the first call on hold and keep the second call as the lists From one of these lists press active call the Dial soft key Transfer may be cancelled during estab lishment by pressing the Cancel soft key 3 Press Transfer or the Trnsfer soft Y P 2 y ese jel A The original call is resumed key again or hang up to complete A blind transfer without consultation can also be supported by pressing the Blind soft key Call Timer 29
4. to return to the idle dis play Incoming calls from this contact will now have the distinctive ringing pattern applied This feature is local to the phone and may be overridden by server settings Contact your system administrator for more details Multilingual Support Localization Many languages are supported by the phone To change language 1 Press and select Settings 3 The display will change to the Basic Preferences Language language of your choice 2 Scroll through the list of available 4 Exit to the idle display by pressing languages and press the Select soft Mem key when the desired language is highlighted Phone Reboot Periodically the phone may require a user reboot Reasons for this include accepting a new configuration or new software There are two ways to reboot the phone gt Simultaneously press and hold the Messages Hold and Volume keys see figure for more than 3 seconds or until a beep is heard b Press and select Settings Advanced Restart Phone the user password is required to access this menu The reboot process will begin and is complete when the idle display is shown In the case of problems it may be possible to restore normal operation of your phone without rebooting Contact your system administrator before attempting to reboot the phone 17 Optional Features Text Messaging You can send and receive Text messages front of the phone and optionally a
5. Buddy 01905 18 Troubleshooting 9 9 9 9 Safety and Complicance ccccccccccccccccccccccce 2 I Pal To RUGS 21 Class B Digital Device or 110 0 ieee 21 22 Installation Instructions 45 sissies bite ep ee gad da 22 Plug Acts as Disconnect 091010 22 Industry Canada IG sss and ess kt n ii m lta ke dan 22 CE and Eh tinon tifi tn 22 Polycom Limited Warranty amg Limitation LADANN OR 22 ExciUSIONS ccccccccccccccccccccccccccccccccccccccccccccs AV Warranty Exclusive cccccccccccccccccccccccccccccs 2S Service Agreements ccccccccccccccccccccccccccccee 2S Limitations of Liability ccccccccccccccccccccce 24 Disclerimerr ccccccccccccccccccccccccccccccccccccccccccs 24 Governing Law ccccccccccccccccccccccccccccccccccce 24 Copyright Notice 9 9 9 9 9 24 Thank you for choosing the SoundPoint IP 5
6. are logged in the Missed Call list To turn off Do Not Disturb press Do Not Disturb again 10 To turn call forwarding off 1 Press the Forward soft key from the phone s idle display or press and select Features and Forward at any time 2 Optional If multiple lines are in use Select which line to disable 3 Press the Disable soft key Idle display returns and the line indicator now displays the regular icon Call Forwarding is not available on shared lines To conform to regulatory requirements handset and headset volume will return to a preset level after each call Hands free volume settings will be maintained across calls Optional If multiple lines are in use Do Not Disturb can be set on a line by line basis Contact your system administrator for further details When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display Time and Date Time and Date is clearly displayed on the SoundPoint IP 500 501 SIP phone If the phone cannot obtain a time and date from the server the display will flash Contact your system administrator if either time or date 1s incorrect You have control over the format of the display and can turn it off Select options which are right for you as follows Headset Memory Mode As an option the headset can be perma nently enabled This is especially useful for regular headset users
7. by Basic Ring Type 2 Optional If multiple lines are used first select which line to change 3 Using the arrow keys highlight the desired ring type Press the Play soft key to hear the selected ring type 4 Press Select to change to the se lected ring type 5 Press or the Exit soft key to return to the idle display Call Lists A local list of calls missed received and placed is maintained by the phone up to 100 for each Press Directories or followed by Missed Received or Placed Calls as de sired Call information will be displayed From this screen 1 Choose Edit to amend the dial string if necessary 2 Choose Dial to return the call 3 Choose Exit to return to the previ ous menu Contact Directory See also Distinctive Ringing Call Treatment If Silent Ring is selected incoming calls can only be answered by pressing the Answer soft key For additional choices press More fol lowed by 4 Info to view information about the call 5 Save to store the contact to the Contact Directory 6 Clear to delete the call from list Press More and Exit soft keys to return to the idle display To quickly view respective call lists from the idle display Press v for Placed Calls Press for Received Calls Press for Missed Calls In addition to a directory of missed placed or re ceived calls the phone can store a local directory of 200 or more contacts You can
8. ia k bs 9 SNE 9 a CAN SE 9 fk ik ty e tk ik a n a ka e tie a 10 Call FONMNAN OM SPEEA 10 Volume Adjustment suis 10 BO SUED ee repa not ata afe la LEEDS ES 11 Time and Dala ENE 11 Headset Memory areas accesses 11 Display GON 11 ene son ati e n ee ate ok ENN 12 CAIN LIS L S et tin kk NEEE nn tj a a ti pt a ena e a la 12 Contact Directory at 12 LINA a kisak id ia 13 pO io LINES tende tiket ak tin EP 14 Multiple Keys Per Line cccccccsecceeeceeeceeeeeeseeeeaeeeaees 14 Multiple Call 00 5 19 Shared 210 15 NOC eraan E 16 Distinctive Ringing Call Treatment 16 Multilingual Support Localization 17 Phone RODOOL EBS SELLS UN SRE LS pe is ea 17 Optional Features cccccccccccccccccccccccccccccces 18 Text 18 Presence Status
9. into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copy right or other notices Polycom the Polycom logo design and SoundPoint are trademarks of Polycom Inc in the U S and various other coun tries Copyright Notice Portions of the software contained in this product are Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documenta tion files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute subli cense and or sell copies of the Software and to permit persons to whom the Soft ware is furnished to do so subject to the following conditions The above copyright notice and this per mission notice shall be included in all cop ies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS 25 IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED IN CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL ITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI ABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE AR
10. menus Scrolling of lists and control of text number entry on display Soft keys to select from various context sensitive options Volume keys to adjusts audio and ringer volume General dialing and alphanumeric entry incl special characters Placing a Call During a call you can alternate Using the Handset between handset headset or 1 To obtain dial tone pick up the handset hands free modes by pressing the 2 Dial the desired number D n QD PED the handset Using Hands Free Speakerphone Mode 1 With the handset on hook press any as signed line key 6 or NewCall to obtain dial tone 2 Dial the desired number Using the Headset 1 With the optional headset connected press any assigned line key or 116 60 to obtain dial tone 2 Dial the desired number See also Headset Memory Mode You also have the option to dial directly from the dial pad without first getting dial tone Simply enter the number then lift the handset press the Dial soft key or press the D or keys In all cases the active call will appear on the display showing call duration and destination To obtain the IP address of your phone press followed by Status Platform and Phone The IP address is listed together with other phone information Answering a Call Using the Handset Pick up the handset Using Hands Free Speakerphone Mode Press or with the handset on hook press the line key C_D opposit
11. visual on their phone SIP Instant Text Messag notification on the display ing is supported in real time YReceived messages will be indicated by a flashing Message Waiting Indicator LED on the To read text messages 1 Press and select Distant 3 Messages appear first to last in sent Messages order OR 4 Press the Next or Prev soft keys to Press the InstMsg soft key to read a cycle through messages in order message just received 5 Press the More soft key to access 2 Optional If multiple lines are in the Delete Reply and New options use select from which line mes sages are to be retrieved To send a text message 1 Press Messages 6 Press the Select soft key to choose 2 Select Instant Messages from various pre scripted short 3 Optional If multiple lines are in I use first select from which line to OR send the message 4 Press the More soft key then New 5 Enter the desired extension or SIP URL Press the 1 A a soft key to alternate between numeric and Press Edit to compose a custom message Use dialpad keys to cycle through the character set Use keys 1 0 and to select special characters upper lower case alphanumeric 4 Brass Send wen Gaish d modes Presence Status Buddy Lists The phone combines interactive message Each phone can watch the status of up services and status monitoring to comple to eight other phones These other phones ment a traditional messaging app
12. 0 days from shipment or the remainder of the initial warranty period whichever 1s longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Polycom will not be liable under this limited warranty if its testing and exami nation disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installa tion operation or maintenance instruc tions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or e Acts of third parties acts of God ac cident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMEN
13. 00 501 SIP a full duplex hands free phone This unit provides business telephony features and functions such as Multiple Call Appearances Call Hold Transfer and Conference over an IP network In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your Sound Point IP 500 501 SIP phone As well be sure to read the Parts List and the Safety Notices section in this guide before you set up and use the SoundPoint IP 500 501 SIP phone The following items are included in your SoundPoint IP 500 501 SIP package Check this list before installation to ensure Polycom SoundPoint IP 500 501 SIP 000 04 1 EN 171 0 au BS Y i Genn 1111111 that you have received each item If you are missing any items please contact your system administrator Power Adapter specification varies according to country For SoundPoint 301 the power adapter is not included in the PoE bundle See your system administrator if you require one Phone Base Quick Start Guide Installing SoundPoint IP 500 501 SIP This section provides basic installation The SoundPoint IP 500 501 SIP User instructions and information for obtaining Guide includes r
14. 301 EEE l a304 Call progress on an active call is monitored through a local call timer This is visible within the active call window on the display Man Hou 22 1 22PN Hold EndCol Trnster ontrnc Ending a Call Press the EndCall soft key OR Replace the handset or press if in Hands free Mode or D if in Headset Mode Redial Press to dial the last call placed Presse t and select DOM youne Call Lists and Placed Calls to scroll To redial another previously dialed num through the list ber press from the phone s idle display and press again to place the call OR Call Forwarding Calls may be forwarded to another exten sion as follows 1 Press the Forward soft key from the phone s idle display or press and select Features and Forward at any time 2 Optional If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all future calls to 4 Press the Enable soft key to confirm Call Forwarding Idle display returns with a moving arrow on the line label to confirm Call Forward ing enabled Volume Adjustment Press the volume keys to adjust receiver volume during a call Pressing these keys in idle state adjusts the ringer volume Do Not Disturb Press to prevent the phone from ringing on incoming calls A flashing icon and text on the display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled
15. ISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Wy POLYCOM Polycom Inc 1565 Barber Lane Milpitas CA 95035 Ca wD S 2006 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design mn Ray are registered trademarks of Polycom Inc in the U S and various countries All other trademarks m Sw are the property of their respective companies U AL No 1725 11529 001 Rev B ES ay gan ay pil 3
16. OS SIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLY COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclu sions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated
17. Status and Lines to confirm line is actively registered to the server e Reboot the phone to attempt re registration to the server Display shows Network Link is Down Verify LAN cable is properly connected e Check termination at the switch or hub furthest end of the cable from the phone e Check that the switch or hub is operational flashing link status lights or contact your System Administrator e Press followed by Status and Network Scroll down to verify LAN port is Active e Reboot the phone to attempt re registration with the server Part 15 Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any inter ferences received including inter ference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and com plies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to pro vide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular instal
18. T OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDI TIONS EXPRESS OR IMPLIED EI THER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE Service Agreements INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANT ABILITY FITNESS FOR A PARTICU LAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGE MENT ALL OF WHICH ARE EX PRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHO RIZES ANY OTHER PERSON TO AS SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Please contact your Polycom Authorized Reseller for information about service agree ments applicable to your product Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAIN TENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE P
19. To do this 1 Press 2 Select Settings followed by Basic Preferences Headset Memory 3 Use the up or down arrows and Select soft key to enable Headset Memorv Mode 4 Press to return to the main menu Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Menu Select Settings Basic followed by Contrast 2 Press the Up or Down soft keys or volume keys to increase or decrease the display contrast Ring Type Many ring types are available You can se lect different rings to distinguish between lines or to have a different ring from your neighbor s phone 1 Press C Men 2 Select Settings followed by Basic Preferences Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Dis able 4 Scroll through the options via the up and down arrow keys 5 Press Select to confirm and to return directly to the idle display Subsequent calls to or from this phone using the headset will activate a flashing headset icon on the display Pressing the line keys or Answer soft key to receive a call will now connect to the user s headset automatically Repeat steps 1 3 and select Disable to turn Headset Memory Mode off 3 Press the Ok or Cancel soft keys to accept or cancel changes 4 Press or the Exit soft key to return to the idle display To change the incoming ring to a desired sound 1 Press Mew Select Settings followed
20. add delete edit dial or search for any contact in this list through just a few key strokes To add or edit a contact 1 Press and select Contact Directory 2 Press Add to enter another contact into the phone s database or high light an existing entry then press Edit Limit depends on Server con figuration Contact your system administrator for full details 3 Enter first and or last name from the keypad Press the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Press the Encoding soft key to access special characters in other languages 4 Enter the Contact number This is a required field and it must be unique not already in the direc 7 Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display tory 5 Speed Dial Index Ring Type and Contacts can be easily added from Divert Contact may be left blank Call Lists See Call Lists for more 6 Use and to switch between information Enabled and Disabled settings for the last four fields To search for a particular contact 3 Press Search to search for contacts 4 Successful matches can be dialed from the resulting screen 1 Press More and then Search from the Contact Directory menu 2 Using the dial pad enter the first few characters for First or Last names Speed Dial Pre assigned numbers can be associated with line keys for rapid automated dialin
21. dset and Optional Headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional accessory to the headset jack on the back of the phone Optional For information on headsets please visit www polycom com and choose the Support link LAN PC HEADSET HANDSET Attaching the Base 1 Place all cords in the recessed area 2 Align the two protrusions on the above the modular jacks as shown bracket with their corresponding holes in the phone and snap them to gether to lock the base to the phone Line Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute 10 23 a m displayed information Wednesday November 06 Use the Sel key to select Headset a field of displayed data and the Del key to delete it Feature Keys eee CN All Access important features p using these keys Soft Keys The screen will display labels for these keys to identify their context sensitive functions Dial Pad i ia These 12 keys provide the 10 digits the 26 alphabetic characters and special characters available i
22. e the incoming call or the Answer soft key Using the Headset Pressing line key LD will do the same In all cases the active call will appear on the display showing call duration and destination Call Hold and Resume During a call press or the Hold soft key The call will be placed on hold and this will be indicated on the display Press the Resume soft key to retrieve the call Multiple Calls on Hold If multiple calls are on hold on a single line key use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call If more than two calls are on hold on a single key an indica tion will appear on the display for example 2 3 shows that this is the second call out of three calls Microphone Mute During a call press The LED on the phone lights up and a flashing microphone on the display indicates that the other party parties cannot hear you Microphone Mute applies to all modes handset headset and hands free will answer the call through an optionally connected headset If head set memory mode 1s enabled pressing the Incoming calls may be ignored by pressing the Reject soft key or during ringing Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off If calls are on hold on more than one line key the details of the calls on any line key can be viewed by pressing that line key and
23. egulatory compliance the best performance with the Sound information that your system administra Point IP 500 501 SIP phone If you re tor should review can also be found at quire additional information or assistance http www polycom com with your new phone please contact your system administrator Connecting Network and Power Source AC Power Option Connect the keyed end of the sup plied Network Cable to the LAN jack on the phone and connect the shorter end to the Network LAN port Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown It BO LAN PC HEADSET HANDSET Power over Ethernet PoE Option Using an Inline Power Cable optional acces sory from Polycom the phone can be alter nately powered from a Power over Ethernet PoE compliant switch or hub Inline Power Cables exist for both IEEE 802 3af and Cisco gt pre standard PoE options Plug the keyed end of the Inline Power Cable into the LAN LA ka jack on the phone and the other end to an uN PC HESH available port on the POE switch or hub Cisco Catalyst In Line lt _ gt Power Switch Er Mi Cisco In Line Power Cable Part No 2200 11014 002 Rev A IEEE 802 3af compliant a i IEEE 802 3111 1119 Power 0016 Part No 2200 11077 002 Rev A Connecting the Han
24. g Speed Dial entries are consecutively placed next to assigned line keys on the phone When a new entry is added to the Contact Di rectory it is automatically assigned the next available speed dial index To change a Speed Dial assignment 1 Press and select Contact Directory Scroll to the desired entry 2 Ifa speed dial index already exists delete it by using the then and press Edit If desir nteran ial OR press and hold a line key which i i index already has a speed dial number i 4 Press Save and Exit to return to the assigned to it That contact in the idle display directory will automatically be dis played Idle display could now be as shown OR press and hold a line key which is unassigned A new empty entry in the directory will automatically be opened allowing contact information anaa to be added Joe Wednesday November 06 To quickly view a complete list of New Call Forward assigned speed dial entries press 4 from the idle display Dial directly from a selected number To dial a number assigned to a line key simply press the line key directly opposite the number on the display 13 Muitiple Lines Your SoundPoint IP 500 501 SIP can support up to three lines each associated with its own line key Lines can be configured for private or m nas ae shared lines Typically the top most line key is reserved ic New Call Forwa
25. holding it down for a few seconds If a line Key is pressed briefly the first call on hold on that line key will be retrieved You can still hear all other parties while Mute is enabled To turn off Microphone Mute press again General Key Use To navigate through menus and to enter data these are useful tips 1 Use Wand to scroll through 5 To enter text using the dialpad lists In some lists the and press the number keys one or more keys can be used as Page Up and times For example for A press Page Down 2 and for C press 222 When 2 When menus have submenus use in text entry mode the display title and to move one level down will show whether keys will gener or one level back up ate numbers 1 upper case A or 3 Press to exit from any lower case a characters and the menu 1 A a soft key can change this 4 Press to exit from any directory Local Conferencing You can create a conference with two other parties using the phone s local conferencing feature 1 Place a call to the first party 4 When the second party answers 2 Press or the Confrnc soft press or the Confrnc soft key key to obtain a new line the active again to join all parties in the con call is placed on hold ference or press the Split soft key 3 Dial the phone number of the sec to put the first call on hold and keep ond party or use the arrow keys to the second call as the active call
26. in use select from which line mes sages are to be retrieved Display indicates number of messages and their importance ok Voice Mail is an optional feature configured on the server and may not be supported on your particular system Contact your system adminis trator to find out A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center Press Connect to initiate Voice Mail retrieval from the Message Center OR Press Clear to turn off the flashing LED without listening to messages Follow voice prompts to listen to messages Screen options may vary with server based application Voice Mail can be accessed with a single key press Contact your system adminis trator to configure this option Distinctive Ringing Call Treatment You can set distinctive incoming ringing tones for contacts in their local directory This al lows identification of a contact by a specific ring tone To set a distinctive ring for a local contact 1 Press and select Contact Directory Using the arrow keys scroll through the directory to choose a contact Press Edit and scroll down to Ring Type Enter a number corresponding to one of the ring types available press then Q to remove an existing value See Ring Type in this guide for further details 16 5 Press the Save soft key or Cancel to abandon the change then press
27. lation If this equipment does cause harmful inter 21 ference to radio or television reception which can be determined by turning the equipment off and on the user is encour aged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an out let on a circuit different from that to which the receiver is connected Consult the dealer or an experience radio TV technician for help 2 Modifications In accordance with Part 15 of the FCC Rules the user 15 cautioned that any changes or modifications not expressly Installation Instructions Installation must be performed in ac cordance with all relevant national wiring rules approved by Polycom Inc could void the user s authority to operate the equipment L Installation doit tre ex cut e confor m ment a tous les reglements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 CE and VCCI Mark This SoundPoint IP 500 501 SIP is marked with the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC 18 811125 E
28. lication form the Buddy List The status of bud such as email dies is displayed and updated in real time Each phone can also be watched by up Live interaction within a pool of phones is to eight other phones possible by monitoring the presence of the parties involved To add or delete a contact from your buddy list or block a contact 1 Press Directories and select Contact 3 Press Edit and scroll down to the Directory Watch Buddy or Block Buddy fields 2 Using the arrow keys scroll 4 Press to switch between Enabled through the directory to choose a or Disabled status contact 18 5 Press the Save soft key or Cancel to abandon the change then press to return to the idle display The figures show a typical Buddy Status screen dis play of monitored phones and a My Status display POLYCOM CS BCom C3 SC mra 1 Joe Online Oo 1 Online CA 2 3 lanetof fline gt A a isi C J C J do Away To view and change Presence settings 1 Press and select Features and Presence 2 Choose My Status to change your own Status 3 Choose Buddy Status to monitor the status of the contacts within your buddy list 4 Choose Privacy List to see which phones are allowed to watch your phone abd which phones are blocked from watching your phone Your phone can be configured to work with Microsoft Office Live Communications Server and communicate with others u
29. n context sensitive applications Volume Keys Use these to adjust the volume of the handset headset speaker and ringer OO Hookswitch Indicator This will alert you to OO incoming calls new W 10 23a m dath C_J Wednesday November 06 messages an other Speaker events For ringer and 9 EI handsfree audio output Graphic Display Shows information Call Lists about calls messages soft keys time date and other relevant data Redial Hands free Microphone This works best when the phone is placed on a hard flat surface Key Descriptions Feature Key Wes Directorie Call Lists Conference Transfer Do Not Disturb Messages EO Dial Pad Description Allows for hands free communication during calls Mutes audio transmission locally during calls Allows users to place and receive calls through an optionally con nected headset Line or Speed Dial keys Access to local directories and call lists Access to special services future implementation Access to Missed Placed and Received calls Allows setup of a 3 way local conference Transfer of current call to third party Dials last connected party from the phone Places current active call in Hold state Cancels ringing and directs incoming calls to your Voice Mail if supported Place receive text and voice messages Access local and server features Select and Delete controls for options and text within local
30. press NewCall to obtain dial tone for a second call Shared Lines The phone supports shared lines A shared line is indicated by a different line icon In the figure the first line 15 private and the second line is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both If a shared line is in use on one of the phones it may be unavailable on the other one The shared line icon changes to a mov ing icon when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference gt To Bab Smith 3304 From Bill 9305 Man Hou 22 1 22PM Fror Bill 9305 Hald Bob Smith 9304 00 04 38 Mon Hou 22 1 22PM cs 22301 1 10 23 a m 3 93038 Wednesday November 06 Mew Call Forward Shared lines are an optional feature configured on the server and may not be supported on your particular system Contact your system administrator to find out 15 Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display Individual line indicators reflect voice or text messages left on that line useful if multiple lines are in use To listen to voice messages 1 Press Messages 2 Select Message Center 3 Optional If multiple lines are
31. rast adjustment Follow the instructions in this User Guide to readjust the contrast to a darker level Reboot the phone to obtain a default level of contrast follow the instructions in this User Guide No Ringing Verify incoming ring setting and volume level Adjust the ringing level from the front panel using the volume up down keys e Check same status of handset headset if connected and through the hands free speakerphone No Audio on Headset Verify correct connections Ensure the headset is plugged into the jack marked Headset at the rear of the phone 20 Verify successful outbound or inbound calling Place a call to the phone under in vestigation Check that the display indicates incoming call informa tion Lift the handset Ensure dial tone is present and place a call to anoth er extension or number Check that the display changes in response Verify successful outbound or inbound calling As No Display above Check same status of handset headset if connected and through the hands free speakerphone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted No Response from Feature Key Presses Verify phone 1s in active state e Make a call to the phone to check for inbound call display and ring ing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example e Press followed by
32. rd for the principal Directory Number DN of the phone Depending on how your phone is configured the display could resemble one of the screens shown 9301 10 23 a m 29302 Wednesday November 06 9303 Mew Call Forward Multiple Keys Per Line Each line on the phone can be configured to have more than one line key associated with it If this is the case the display could look something like this sa 10 23 a m 29301 Wednesday November 06 Incoming calls to this line will be distrib uted evenly among the available keys o ES Similarly outgoing calls will be distributed Forward 14 Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances This is useful if there is an active call and an incoming call arrives on the same line In the example shown extension 9301 is in an outbound call with 9304 The second figure shows an incoming call from extension 9305 To answer this incoming call put the original call on Hold or press the amp key Soft key labels are updated on the display to enable the user to 1 Answer the incoming call 2 Reject the incoming call 3 Forward the incoming call to another extension Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated last figure A user can also place another outbound call on the same first line Press Hold during the first call and
33. sing Microsoft Office Communicator and Windows Messenger Contact your system administrator to find out To add a contact in the buddy list 1 Press the Buddies soft key on the If the buddy is added successfully you idle display to get to the Buddy are able to scroll to it on the Buddy Status Status screen or press C Men screen and select Features Presence Buddy Status Any contacts added through the buddy list 2 Press More will appear in as a contact in Microsoft 3 Press Add Office Communicator and Windows 4 Enter the number of the buddy for Messenger example 7778 5 Press Submit 19 Troubleshooting No Dial Tone Verify power 1s correctly applied to the SoundPoint IP 500 501 SIP phone Check that the display is illumi nated Make sure the LAN cable is insert ed properly at the rear of the phone try unplugging and re inserting the cable If using inline powering check that the switch is supplying power to the phone contact your System Administrator Verify if dial tone is present on any other audio paths Switch between handset headset if present or hands free to see if dial tone is present on these other paths If dial tone exists on one of these connect a different handset or head set to isolate the problem No Display Incorrect Display or Bad Contrast Verify power is correctly applied to the SoundPoint IP 500 501 SIP phone As No Dial Tone above Verify cont
Download Pdf Manuals
Related Search