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Commander Connect User Manual

1. NIDIA BG Pho gt o 95 Commander Connect Owners Manual Operation with a parent PABX You can connect the Commander Connect to a parent PABX via its Line interfaces You can program any of the eleven Outgoing Groups to work with a parent PABX When programming the Outgoing Groups as PABX groups PABX access digits and the number of digits in a PABX Station number are entered The PABX access digits are the digits that must be dialled to select an exchange Line in the parent PABX You can have a maximum of two PABX access digits If you wish to make an external call via the parent PABX you must select a line connected to the PABX placing the access digit s before the external number you require If you wish to make a call to a parent PABX Station you must select a Line connected to the PABX and dial the Station number without any access digit s Note The system will take the access digits into account in deciding whether the Station is restricted from making the call according to its Class of Service that is a Station prevented from making external calls will be also prevented from making external calls through the parent PABX Both external numbers and PABX Station numbers may be entered into Personal and System Speed Dial lists When a speed dial number is selected for dialling the system checks whether the number is a PABX Station by checking the number of digits against the programmed Station numbe
2. cccccccccccccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeteess 115 To display the cost of your call on your Keystation 0 0 csseeeeeeeeetettetteteeeettteeee 115 Network Diverts 2 22 02 dea ea en eee ee a i ee ee 116 To have the network divert calls on your ISDN Lines 0 0 eeeeeeeeeee teeta 116 Using ISDN to the desktop 2 0 ee eeeeeeeeeeeeeeeenen eee aaa aaa aaa aaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaea 116 Configuring ISDN on your system i EEEE EEEE EEEE EEEE EEEE 117 To access ISDN configuration options csseeeee ttt 117 To configure ISDN Accesses as Point to Point or Point to Multipoint 117 To configure ISDN Accesses as T or S interface ce ceseeeeee settee 117 To configure an ISDN Access to work with a PABX sssssssssssnsnnnnnnnnnnnnnnennnne 117 To configure Accept ON BUSY ocenienie neee e e eetas 118 To configure ISDN Accesses with a Directory MSN ssssnsssssnnnsnsnnnnnnnnnnnnenenne 118 To Program MSNS t0 TONO saperia re nepereema adotada a aa aAa aAa aaa aaa 118 Call Deflection eiii A a A A 118 Setting up and using PRI ISDN 30 cc cccccccccecececeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeetegs 119 PRI Channel Programming ccccccccccccccceeeccceececeeeeeeeeeeeeeeeeeeeeeeeneneeeteseeeseeeeeeeeetas 119 Line Programming Changes when a PRI module is equipped eee 119 EQuipped LINGS oesccccececcsetuesisen cence eek cietedsscu sucked
3. Call logging off Restricted call log ON Enable Xon Xoff or Print Log Press the Hands free Key to finish programming To prevent calls from individual Stations being logged If Call Logging is enabled then by default all calls from all Stations will be logged However individual Stations can be programmed to prevent their calls being logged From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until No call logging is displayed Select No call logging Select the Stations whose calls are not to be logged The selected Stations will be indicated with a Press the Hands free Key to finish programming To set the call logging interface speed for connecting a Printer or PC Note From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select System Press the Scroll Down Key N until Set v24 baud rate is displayed Select Set v24 baud rate Select the speed you require 4800 9600 19 200 38 400 or 115 200 bps Press the Hands free Key to finish programming To connect a printer or PC for call logging use the call logging cable provided and
4. 0 Call Pick up 28 Call Restriction 53 Class of Service 58 System Speed Dial Override 60 Call Waiting Presenting 29 Receiving 48 Caller Number Store 34 Calling External 18 26 Internal 18 26 Speed Dial 19 Camp on Busy 29 CDS 32 CLI 32 109 CLI Store 34 CLIP 109 CLIR 109 110 COLR 109 110 Conference External 24 Internal 24 Consultation External 20 26 Courtesy Service 62 Customised 63 Day Night Service 55 DDI 107 Dedicated Line 39 Deflecting a call 20 Dial Name Directory Programming 85 Directory MSN 115 Directory Programming 85 Directory Service Dial Name 83 Directory Service Simple 83 Directory Services 83 Disconnecting Extensions 96 Display Contrast 46 Prompts 14 Display Messages 31 Divert All 21 Busy 22 Follow Me 21 No Answer 22 Do Not Disturb 47 Door Intercom 86 Door Open 87 Edit Keys 15 Equipped Lines 95 Extension Lock 47 Extension Reset 49 Featurephone 11 Mounting 13 Forward Recall 41 Function Keys 17 Getting started 18 Hands free Key 16 Headset 24 46 Hold 26 56 External 19 Hot Line 57 Internal Paging 36 ISDN Configuration 114 Network Deflect 115 Network Divert 113 ISDN to the desk 113 Led Indicators 61 Line Key 16 Light 97 Locking your Extension 47 Logging In and Out of Hunt Groups 52 Malicious Call Trace 112 Manager Secretary 38 MCT 112 Message Waiting Light 16 Messages 31 MSN 107 Music On Hold 57 M
5. Auto Attendant or Courtesy Service can also be associated with the call Press the Hands free key to finish programming The default is that all lines ring group 1 in both day and night modes If the switch is equipped with a PRI Access and some Backup Lines are equipped then Incoming ringing is programmed as follows From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Select Incoming Ringing option Select either PRI Access or Line 31 Line 34 or Access 1 2 Continue the programming as described above In the case of PRI the B channels cannot be separated so the full PRI is programmed to ring a Station or group It can also be programmed for Courtesy or Auto Attendant service Note Note Lines 31 34 or Access 1 2 are the backup lines Only those equipped are displayed No D Channel backup is provided for the PRI Line 120 Commander Connect Owners Manual Outgoing Restriction Switch equipped with a PRI Access If the switch is programmed with a PRI Access only this option is not presented on the Line programming Menu If the switch is equipped with Lines as backup Outgoing restriction is programmed as follows From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming
6. ccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeetettes 124 Accessing system programming OPTIONS cccccccccceteeeeeeeceeeenenneeeeeeeeseennnaentneeees 125 SYVSLEM SOLLINGS OPLONS 3 vie ried ee Ne Bt NBN 126 Commander Connect Owners Manual Stations settings options Lines settings options Commander Connect Owners Manual Introduction to your Commander Connect system System description e The Commander Connect is an Integrated Communications System It supports all your voice call needs and also provides an Integrated Data Solution which allows a suite of functions including broadband access wired amp wireless connections for PC s Voice over Internet Protocol VoIP amp remote IP phones e The Commander Connect can accommodate up to 16 Analogue Lines or 8 ISDN Basic Rate Accesses or a combination of both or 30 channels of ISDN Primary Rate with up to 4 additional lines as backup either PSTN or ISDN Basic Rate and up to 40 Stations e The Commander Connect is modular in construction It is upgraded by adding various system modules e The Commander Connect has a simple to use menu driven interface e The Commander Connect is a hybrid PABX key system e The Commander Connect can operate with System Keystations standard Tone Telephones or approved ISDN devices e Two Keystation types are provided The Standard Keystation which has 8 line keys and the Executive Keystation which has 16 lin
7. Call Log System to examine the system store This can be selected from any Station e You will see the following information e The number and time of the last three calls received are displayed e Ifthe call was answered the Display will show an A on the right hand side of the record If the call was not answered the A will not be displayed e If an R is displayed on the right hand side of a record this indicates that the number has been redialled The date information for the displayed calls are shown for a few seconds instead of the time You may scroll through the stored numbers by using the Scroll Up and Scroll Down Key N situated below the Display 35 Commander Connect Owners Manual e If you press the Display Key beside a particular record the system automatically selects a free Line and dials the displayed number If the Station is restricted from dialling or if there is no Line available you will hear a busy tone To programme the CLI Store to store all calls or unanswered calls only e The system CLI Store can store either all calls or unanswered calls only e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System Programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until CLI Store is displayed e Select CLI Store e S
8. Commander Connect Owners Manual To dedicate an exchange Line to a Manager s Station e From the Programming Station press the PROGRAM Key e Select System programming e Enter the System Programming Password and select Lines e Select Outgoing restriction e Select the Line to be dedicated to the Station e The Station Menu is presented Select the Stations as necessary to leave the manager s Station the only Station with a 0 Press the Hands free Key to finish programming To program a key to page the Secretary s Station directly This programs a key on the Manager s Station that when pressed calls the Secretary s Station which automatically answers the call allowing the Manager to speak over the Secretary s Station speaker e From the Manager s Station press the PROGRAM Key e Press the Scroll Down Key N until Key Programming is displayed e Select Key programming e Select the Programmable Key you want to program e Press the Scroll Down Key N until Voice call is displayed e Select the Voice call option e Select Enter data and enter the Secretary s Station number e Select Confirm Press the Hands free Key to finish programming Note The Secretary Station must be programmed to receive Call Waiting tones See page 50 To program a key to call the Secretary s Station directly With this feature set the Manager can call the Secretary while the Secret
9. Confirm e Enter the name to be associated with the number Refer to page 16 for help on how to enter names e Press Confirm e Select the option Day Mode Night Mode and Day and Night Mode e Select the required option of Station Group Auto Attendant or Courtesy Service Note CLI Store routing will take precedence over MSN DDI routing or normal call routing Note When selecting Station only one station can be selected If more than one station is required then a group would have to be Programmed with the required stations in the group Storing and redialling caller numbers CLI Store The CLI Store automatically stores information about the last 350 unanswered calls to the system answered calls can also be stored The information stored is the caller telephone number and the date and time of the call Information is not stored for calls that withheld or unavailable numbers When a new record is received and the memory is full the oldest record is discarded from memory The CLI Store can be allocated as one central store of data on calls ringing the incoming groups This store alerts Station 20 default by means of a display prompt that new calls have been stored You can also program all 40 Stations to store up to ten numbers each To examine and redial stored caller numbers Select Call Log Personal to examine the numbers in the personal store of your Keystation e Select
10. is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until 3 1kKHz Stations is displayed e Select 3 1kHz Stations e Select the Stations on which you wish to enable the feature The Stations with the feature enabled are indicated by a Press the Hands free Key to finish programming 113 Commander Connect Owners Manual Tele secretary The Tele secretary feature allows you to use the names you have associated with the MSN DDI numbers of your ISDN lines Ringing Stations display Call for XYZ where XYZ is the name associated with the MSN DDI number being called When the call is answered and transferred the Station will see the CLI number or name if programmed as normal A typical application is to have different MSN DDI numbers published as belonging to different partners in a professional partnership and to program the numbers to ring on a secretary s Station With the Tele secretary feature the secretary can see who the call is for and can answer the call with Hello XYZ s office If the call is transferred to XYZ XYZ will see the caller number or name if programmed To allow a Station to see who an incoming call is for You must first associate names with MSN DDI numbers and then enable the Tele secretary feature in system programming Associate names with the MSN DDI numbers you want to recogni
11. which will page both Keystations and a PA simultaneously A PA must be installed to use this facility 36 Commander Connect Owners Manual To program a Station for use with a Public Address amplifier A Station with a Public Address amplifier connected must first be programmed for use with a PA amplifier e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until PA amplifier is displayed e Select PA amplifier e Select PA equipped e Select the Station to which PA system is connected Press the Hands free Key to finish programming Note The station that has been programmed as the Programming station will not be display as an option on the screen Note The station that has been programmed as the PA Station will be indicated by next to the station To make an announcement over a Public Address system If there is a Public Address PA system connected to your Commander Connect any Station can make an announcement over the PA system e From the Idle Menu press the Scroll Down Key N until Paging is displayed e Select Paging e Select Public Address and make your announcement The announcement can last a maximum of fifteen seconds Note Do not hang up if you want the paged part
12. To make an external call e Lift the Handset or use a Hands free Key if available on your telephone e Obtain a free Line in one of the following ways Dial 0 to select a Line from Outgoing Group 1 Dial 760 769 to select a Line from Outgoing Groups 2 11 respectively e Dial the number you require To make an internal call e Lift the Handset or use a Hands free Key if available on your telephone e Dial the desired Station number 20 59 To answer a call e When the telephone rings lift the Handset or use a Hands free Key if available on your telephone Holding and transferring calls To place a call on hold e Press the Recall Key R on your telephone If you replace the Handset you can continue to use your telephone The held call will call back within 90 seconds provided your telephone is idle If you are busy on the telephone after the 90 seconds the call will ring when the Handset is replaced To retrieve the call placed on hold lift the Handset and dial the code 719 To transfer a call e Press the Recall Key R on your telephone e Dial the Station number and replace the Handset To make an external consultation call While on an external call you can contact another Station to make an enquiry as follows e While on an external call press the Recall Key R on your telephone e Dial the Station number e To return to the external call and place the Station on hold press R and dial 2 e To return
13. connect one end to the V24 interface on the ME and the other end to the serial device e g a PC or a printer 92 Commander Connect Owners Manual Portable PIN Any user allocated a PIN number can make a call from any station using the PIN The Class of Service associated with the PIN applies to the call The call logging output for the call shows the actual station the call was made from and the PIN Identifier so the call can be traced to the user who actually made the call Turning Portable PIN on and off e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Portable PIN is displayed e Select Portable PIN A diamond indicates the feature is enabled Press the handsfree key when finished Programming PINs A total of 100 PIN numbers can be allocated in the system Each PIN is allocated a class of service By default it s Class 3 Each PIN must be six digits long and unique or an Invalid message is returned e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Portable PIN is disp
14. eeett ttt aaa anna anna 92 To prevent calls from individual Stations being logged sssseeetteeeeeeteeneteeee 92 To set the call logging interface speed for connecting a Printer or PC 0 92 Portable PIN sicisisccfosstes tela a aa a aN 93 Turning Portable PINON and Olf 22 20 2c2222222ceeegegegsgeasae te ged daentond ee esa RE Ne eea eee eo 93 Programming PINSE oa a eee al eles Mohn AUN he ile RT De 93 Making calls using a PIN from a K YStatiOn ccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseentttes 94 Making calls using a PIN from a Standard analogue phone cccccceceteseeeeeeeeees 94 Call Logging with Portable PIN enabled 0 ccccccccccecccettteeceeeeeeeeeeeeeeeeeeeeeeneeteettttes 95 Operation with a parent PABX 0 00 0 eeaeee EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEE EEEE EEEE EEEa 96 To Program PABX ACC SS GIGHS reroror e i a aiaa 96 Miscellaneous system configuration Options eeeeeeeeeeeessesessesessssesrsssssssssss 97 To change the Programming Station 0 0 0 0 eee 97 To change the System Programming PaSSWOMQ sssssii teeta aaa aaaee 97 To configure unequipped Line interfaCes cccceceeeccnneeeeeeeeeeeeecennaeeteteseseseaas 97 To configure disconnected Stations ccceeeeeseee teeta aaa aaa 98 TO EXAMINE SYSTEM PASSWOMS u cece ieee cece cece enn neeeeeeeeeeeeen aaa eeeeeeeeeaaaaaaeteeeeeseeaea 98 To configure Line Key Lights sess e e N 99 To prohibit trun
15. Commander Connect Owners Manual To set system timers You can set various timers from the Programming Station to suit your requirements e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Timers is displayed e Select Timers e Select the required timer to be changed and enter the duration See table below e Confirm the new time Press the Hands free Key to finish programming Timers Range Default setting Recall on hold 001 1800 90 seconds Recall on transfer 001 300 30 seconds Divert on no answer 01 30 11 seconds Courtesy delay 01 30 30 seconds Open the door 01 30 5 seconds Door Station ring duration 01 30 30 seconds Call park 001 300 180 seconds Ringback time duration 01 30 30 seconds Auto Attendant Day 01 30 1 seconds immediate answer Auto Attendant Night 01 30 1 seconds immediate answer Answer machine delay 01 30 10 seconds Voicemail message length 30 300 60 seconds AA dial time 01 05 2 seconds Hunt timer 001 300 15 seconds Notification Delay 060 1800 900 seconds Notification Interval 060 900 300 Courtesy service length 001 300 180 seconds Recall on Hold This is the time that elapses before a cal
16. Digits are sent to line as they are dialled Note If you do not lift the Handset then you may enter digits in Pre dial mode digits will not be sent for processing until you lift the Handset press the Hands free key or select Dial from the Display You can edit the number you have entered prior to sending to the line by using the left hand Keypad Edit Key located below the keypad Note If you are entering an external number in Pre dial mode enter 0 760 769 to have a line selected when you send the digits for processing To make an internal call You can place an internal call in one of the following ways e Select the Internal Call option on the Display and select the desired Station from the list e Dial the Station number 20 59 and select Dial e Lift the Handset and dial the Station number The Display will show the Station number or if programmed the Station name From a standard telephone go off hook and dial the Station number To call a Group You can call any of the 20 Groups in one of the following ways e Select the Internal call option on the Display and select the desired group from the group list which is located under Other e Dial the Group number 180 199 and select Dial 19 Commander Connect Owners Manual To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers and a System Speed Dial Lis
17. Press the Hands free Key to finish programming 89 Commander Connect Owners Manual To program how long the Door station ring the stations You can program how long the door stations ring the stations From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select System Press the Scroll Down Key N until Timers is displayed Select Timers Press the Scroll Down Key N until Door Station ring dur is displayed Select Door Station ring dur Enter the new time between 01 and 30 seconds Press Confirm 90 Commander Connect Owners Manual Call Logging Your Commander Connect system can be connected to a printer or PC which will maintain a record of incoming and outgoing calls made on the system Details are printed as the calls are completed A buffer is provided to store the last 500 call records This buffer can be output to the Serial Port as required This is selected in the system programming An X on X off signal can be enabled which allows the switch to detect if a device on the serial port which supports X on X off is receiving the data Another option allows the last four digits of the dialled number to be masked This is Restricted call logging The interface to the printer or PC should be serial V24 RS232 C and should m
18. You can add extra text to all messages by selecting the Enter data option Message 9 is blank so you can enter your own message The message menu is 1 Return at 6 At home 2 Call back at 7 On holidays 3 Call me at 8 Call 4 At a meeting 9 5 At lunch 32 Commander Connect Owners Manual Press the Hands free Key to finish programming Note See page 16 on how to enter text using the Keypad Also if you wish to enter a time or a date do one of the following e press for e press for Note Only Keystations can display messages A standard telephone will not receive any indication that a message has been set on the Station it is calling From a standard telephone the code is 729 When you have dialled 729 dial digits 1 8 to select the required message and hang up To cancel a Display Message e From a Keystation select Cancel the Message From a standard telephone dial 729 and hang up Displaying caller numbers and routing calls The Calling Number Display CND service is available on Analogue lines If you subscribe to this service your network sends the telephone number of callers to the Commander Connect provided the caller has not elected to restrict the network from presenting their number The telephone number or associated name is displayed on the ringing Keystations The CND information is also shown if the Station is equipped
19. for two seconds and then the Display reverts to the In Call menu e If your request is rejected the Display shows Not activated for two seconds and the Display reverts to the In Call menu e If you have not subscribed to the service the Display shows Not subscribed for two seconds and reverts to the in Call menu Note A call in progress is in no way affected by the MCT request Advice of Charge AOC Advice of Charge AOC is an ISDN service that may be obtainable from your ISDN Network Provider If you subscribe to this service your Keystation will automatically display the cost of your outgoing calls over ISDN Lines The cost will be displayed in Australian Dollars and will be updated constantly during your call When the call is completed the total cost of the call will appear on the display momentarily To display the cost of your call on your Keystation Contact your Network Provider and enable the ISDN service AOC Note Cost will only be displayed for outgoing calls on ISDN Lines 115 Commander Connect Owners Manual Network Divert Network Divert is an ISDN service available from your ISDN Network Provider which allows you to divert calls from an incoming ISDN Line Note that Network Divert differs from the divert options described on page 22 With network divert the call never rings in to your Commander Connect Rather it is diverted by the network to the number you specify To have the network d
20. is displayed Select System Programming Enter the System Programming Password Select Lines Press the Scroll Down key N until Outgoing Restriction is displayed Select Outgoing Restriction option The menu updates to show only the back up lines equipped Line 31 Line 34 or Access 1 2 Select the required line The Station menu is displayed Select the Stations to be restricted from selecting the line for outgoing calls In default no restriction applies Incoming calls only when PRI is programmed When Incoming calls only is selected when the switch is equipped with a PRI Access the display updates showing the B Channels and backup lines and are programmed as follows Note From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select Lines Press the Scroll Down key N until Incoming Calls Only is displayed Select Incoming Calls Only option The menu updates to show all B channels and the back up lines Accesses Select the required lines to be reserved for incoming calls only In default no lines are programmed If 30 B Channels are available and 10 lines are selected then a total of 20 B Channels are available to stations to select for outgoing calls If a user selects a Line key of a line that is set as Incoming only busy tone i
21. is displayed e Select Manager secretary e Select the Secretary Station When selected the menu changes to allow you to select the Manager Station s e Select the Manager Station s Manager Stations will be indicated by a alongside If the Station has been combined previously with a Secretary the existing Manager Stations will be indicated with a Selecting a Station with a will remove that Station as a Manager of that Secretary Press the Hands free Key to finish programming To program a key to answer the Manager s calls With this feature set the Secretary can answer calls ringing on the Manager s Station by pressing a key The Manger Secretary combination must be programmed for this to operate The key will also offer the standard features available when a Programmable Key is programmed to ring a Station That is the Secretary can call the Manager while the Manager s Station is idle by pressing the key Also the Secretary can see the status of the Manager s Station from the key light lit if the Station is busy and flashing if ringing e From the Secretary s telephone press the PROGRAM Key e Press the Scroll Down Key N until Key Programming is displayed e Select Key programming e Select the Programmable Key you want to program e Select Stations e Enter the Manger s Station number e Select Confirm Press the Hands free Key to finish programming 39
22. seseisressssessssessessesstsrrstistesteesestessesstssessessestestestestesse 52 GENET ale ir npa Ree de Macias The AAEE E E A NEA an ea A a A a aaae anni 52 Incoming Calls to Individual Stations cccccccccccccceteeeceeeceeeeeeeeeeeeeeeeeeeeteetetetttetegs 52 Incoming Calls to Ring Group cccccccccccceceeeeceeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeetteeeeeeeeteegs 52 Incoming Calls to Hunt Group cccccccceceeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeseeeeteess 53 Group Programming ssiiniikekaiie hia S 53 Logging In and Out Of Hunt Grop Seenen a NRE 54 Associating Lines with Groups or Stations for Incoming Ringing 1000 54 Fax Lines Station j cccn28 cnn heed ech naa Ne ed eeu WAN eee Ae 54 Restricting outgoing CallS cc n e esses cee e eee 55 To restrict a Station from accessing a particular exchange Lin seee 55 To program exchange lines to be used for incoming Calls ONIy sssseeeeeeeee 55 Outgoing Groups sisaan eee ee eee ae ie eee eset 55 To program Lines into groups for access using the codes 0 760 769 55 Outgoing Line Priority 00000 0 nnn nn nn in ni lil li EEEE EEEE EEEE EEEE 56 To program Outgoing Line Priority seiced a aa An aA a aaa aaa 56 D y Servi ce Night Service nena a AA a e E TE T a 57 To set the automatic start and end times for Night ServiCe 2 e 1eeeeeeeeees 57 To manually turn on Night S rviCe cccccccceeeeeeeeee
23. until Restrict use of PA is displayed e Select Restrict use of PA e Select the Stations you wish to prevent from using the PA system A is displayed beside the Stations that are restricted Press the Hands free Key to finish programming 38 Commander Connect Owners Manual Manager Secretary The Manager Secretary feature is a set of programming options used to maximise the efficiency with which two people work together It is typically used for a manager secretary partnership To activate the Manager Secretary feature it is necessary to first combine the Manager and Secretary Stations When the Manager Secretary combinations are programmed the Secretary may answer calls ringing on the Manager s Station by pressing a key on which the number is programmed Other standard features include programming a Dedicated Line for the Manager so that no other Station may make or receive calls on that Line You can program the Manager s Station with a key for paging or calling the Secretary s Station and you can program the Manager s Station to Divert All Calls to the Secretary To set up Manager Secretary combinations e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Manager secretary
24. 0 760 769 723 1 723 0 723 xxx Group No R5 9 717 710 715 704 Feature Internal Call Waiting Station Lock lock unlock Page Keystations PA announcement Page All Park position 1 5 Pick up parked call position 1 5 Account Codes Recorded messages retrieving Redial Saved Number Redial Return and release in Two Call handling Return and hold in Two Call handling Speed Dial accessing personal numbers Phantom Mail Box numbers Speed Dial accessing system numbers Speed Dial programming personal numbers Stations Reminder Call Reminder Call cancel Retrieve a call placed on hold Reset telephone Long Line Station Station Groups Station Lock change code S Bus Numbering First SO bus numbering Second SO bus Stations Third SO bus numbering Fourth SO bus numbering Note To activate a Voicemail box you invoke a divert facility to Station 710 Code R8 713 Xxx 716 720 795 R712 1 5 712 1 5 791 711 77 781 785 R1 R2 74 01 30 100 109 8001 8500 75 01 30 20 51 718 718 719 739 52 180 199 714 xxx 110 117 120 127 130 137 140 147 Note If you are using an analogue SLT phone on a Commander Connect you can choose a specific outgoing line by dialling 5xx where xx is the line number you wish to use i e 501 is Line 1 502 is Line 2 etc 26 Commander Connect Owners Manual Making and answering calls
25. Answering Machine and Courtesy Service MSN DDI numbers are also sent to the network as the Calling Line Identification CLI for presentation to the called party You may associate names with your MSN DDI numbers and use the Tele secretary feature to have the name displayed for incoming calls For more detail refer to page 115 You can program your system to recognise up to one hundred MSN DDI numbers Each is given an Index from 001 to 100 If your ISDN Accesses are P P then the 100 Indices can be shared across all ISDN Accesses If your ISDN Accesses are P MP mode each Access can be allocated up to ten Indices 110 Commander Connect Owners Manual To Program DDI numbers with names and have them ring Stations If your switch is equipped with P P Accesses then you can program DDI numbers From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key N until DDI programming is displayed Select an Index from 001 100 All currently programmed indices are also shown Enter the DDI telephone number as supplied by your Network Provider A total of fifteen digits can be entered Select Confirm Enter a name as described on page 16 and press Confirm Select Day Mode Night Mode or Day and Night Mode Select the Station or
26. Connect Owners Manual Information Only voice boxes This feature allows any voice boxes in the system to be programmed as information only voice boxes boxes that do not give the caller the option to leave a message The feature is designed to be primarily activated on Phantom Mailboxes as these are not associated with an station However for flexibility any spare group or station mailbox may be used if the phantom boxes are fully allocated for other purposes If a voice box is set as Information Only this means that when a caller is connected to this box they will receive the greeting but will not be able to record a message The box has all of the other attributes of a standard voice box i e the user can customize the outgoing greeting set diverts to the voice box dial through etc Once the recorded greeting is played twice to the caller with the standard 3 second timeout between playing the prompts the call will be dropped and Busy tone returned to the caller For programming please refer to the previous page To allocate a Voicemail box to a Station Voicemail Box Capacity You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to a higher or lower amount depending on demand e Enter the System Programming Password and select System e Press the Scroll Down Key N until VM capacity is displayed e Select VM capacity e Enter the maximum number of messages to be stored per
27. Door The Doorstrike relay will operate and the call to the Door Station will be disconnected From a standard telephone the code is R731 if you are on a call and 731 if you are not ona call To program which Stations can operate the Doorstrike e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until Open door restriction is displayed e Select Open door restriction e Select which Stations are restricted from opening the door The Stations restricted from operating the Doorstrike will be indicated with a Press the Hands free Key to finish programming Note By Default all stations are unable to open the door To program how long the Door remains unlocked You can program how long the door remains unlocked to suit your requirements e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Timers is displayed e Select Timers e Press the Scroll Down Key N until Open the Door is displayed e Select Open the Door e Enter the new time between 01 and 30 seconds e Press Confirm
28. Group the DDI Number is to call Once Selected press Confirm To Program MSN numbers with names and have them ring Stations If your switch is equipped with P MP Accesses then you program MSN numbers From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key N until ISDN programming is displayed Select MSN Programming Only Accesses programmed as P MP appear in this menu Select an Access Indices 01 10 are presented for Access 1 Indices 11 20 for Access 2 up to Indices 71 80 for Access 8 Either select an entry or dial the index Enter the MSN telephone number as supplied by your Network Provider A total of fifteen digits can be entered Select Confirm Enter a name as described on page 16 and press Confirm Select Day Mode Night Mode or Day and Night Mode Select the Station or Group the MSN Number is to call The call can also be answered by either Auto Attendant or Courtesy service by selecting the option at this stage Press the Hands free Key to finish programming Note CLI Store routing will take precedence over MSN DDI routing or normal call routing Refer to page 37 for information on CLI Store 111 Commander Connect Owners Manual Assign a specific phone number to a Station If
29. No Priority e ISDN Priority e PSTN Priority PABX group Answering Machine Courtesy service source e Voice module source e Internal source LCR Codes e LCRon e LCR off LCR timebands e LCR On Time e LCR Off Time LCR Weekend PSTN programming Loop calling Tone dialling Reversal on Idle CND Detection Dialtone detection Line Name ISDN programming P gt P or P gt MP MSN Programming T or S interface ISDN PABX Accept on Busy Directory MSNs MSN to ignore Call Deflection Default All Lines equipped See Page 97 All Groups with station 20 only by default See Page 53 Group 1 for all Lines and See Page 52 Accesses See page 55 See page 55 All Lines in group 1 See page 55 No Priority See page 56 Not programmed See page 96 Not programmed See page 77 Internal Source See page 64 None programmed See page 41 Not programmed See page 42 Not programmed See page 33 Not programmed See page 111 Not programmed See page 83 P gt P is set None programmed All set as T interfaces Not programmed Reject on Busy Not programmed Not programmed Call Deflection Off See page 103 See page 117 PRI Programming See page 119 e No of B channels 132 Commander Connect Owners Manual Index of Terms 3 1 kHz 110 Advice of Charge 112 Answering a call 19 24 26 Answering Machine 75 AOC 112 Auto attendant 77 Automatic Answer 45 Background music 47 Battery Backup 61 Call Logging 89
30. Not programmed See page 57 e Automatic on times e Automatic off times e Weekend service Music on hold Internal source See page 58 e Internal source e External source e Tone on hold Silence Line key light Light flashing on hold See page 99 e Light flashing on hold e Light steady on hold Change greetings Default messages Auto attendant day See page 80 Auto attendant night Courtesy service day See page 65 Courtesy service night Directory Message See page 85 Single Level AA See page 82 Multiple Level AA See page 83 Call logging Call logging off See page 91 e Call logging on e Call logging off e Restricted call log on e Enable X on X off e Print Log Timers Recall on hold 90 seconds See page 108 Recall on transfer 30 seconds Divert on no answer 11 seconds Courtesy delay 30 seconds Open the door 5 seconds Door Station ring dur 30 seconds Call park 180 seconds Ringback time duration 30 seconds Auto attendant day 1 second Auto attendant night 1 second Answering Machine delay 10 seconds VM message length 60 seconds AA Dial Time 2 seconds Hunt Timer 15 seconds Notification delay 0900 seconds Notification Interval 0300 seconds Courtesy Service Length 180 seconds Door Station Door Station not equipped See page 88 e Door Station equipped e Door Station unequip PA amplifier PA not equipped See page 36 e PA equipped e PA not equipped CLI store Stores unanswered calls See page 35 e Store all calls e Store unanswer
31. Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Select Incoming ringing e Select the Line or Access that is to be programmed e Select Day Night or Day and Night e Press the scroll down key S until courtesy service is displayed e Select Courtesy service Press the Hands free Key to finish programming The courtesy message can be provided from the Internal source available on all systems or the Voice Module source if Voicemail Module is fitted This is selected in the Courtesy Service Source option in Line programming If the Voice Module source is chosen you can enter your own personalised message Note The Voice module source is only available when a Voice Module is installed See page 68 If a Voice module is installed the internal courtesy service option is not available 64 Commander Connect Owners Manual To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service as follows From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scrol
32. Select Door Station equipped Press the Hands free Key to finish programming To set up which Stations the Door Station will ring You can choose which Stations will ring upon calling from the Door Station for either Day or Night Service e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Select Incoming Ringing e Select Door Station e Select Day Night or Day and Night e Ifthe Door Station is to ring an individual Station select Station and then the required Station If the Line is to be presented to a group select Group and then the required Group e The default is that the Door Station rings Group 1 in both Day and Night Modes Press the Hands free Key to finish programming 88 Commander Connect Owners Manual Answering a Door Station call You can answer a Door Station call if your Station is programmed to ring when someone calls at the Door Station To answer a Door Station call lift the Handset and speak There is no code to dial Note A Station cannot make a call to a Door Station To open a door using the Doorstrike When your Station is ringing with a Door Station call and you have a Doorstrike mechanism installed the option Open the door will be displayed Select Open the
33. The default is that Group 1 is ringing programming called The prompt to enter your Voice Mail This is the Voice Mail Access box number is returned Code There Is no delay Note The caller can dial through to an station group or phantom mailbox at any level provided they know the number to dial Recording of the 2 level Voice Prompt A new menu option called Multiple level AA is added to Change Greetings under System programming From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select System Press the Scroll Down Key N until Change greetings is displayed Select Change greetings Press the Scroll Down Key N until Multiple Level AA is displayed Select Multiple Level AA Select which greeting you want to record Greeting 1 9 When prompted speak to record the new greeting Press Confirm when the recording has been completed Press the Hands free Key to finish programming Note If no AA dial through voice prompt is recorded for a digit the call will be presented to the pre programmed group for that digit see Single digit dial through of AA 83 Commander Connect Owners Manual Mapping of Voice Prompt A new menu option called Auto attendant Mapping is added to Line Programming Under Lines e Scroll down
34. Turn the service on Program the list of names in the Directory Table Users should record their name in their voice mailboxes Programming the Directory Service on From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select System Press the Scroll Down key N until Dial Name Directory is displayed Select the Dial Name Directory On option To program the names in the Directory table From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select System Press the Scroll Down key N until Dial Name Directory is displayed Select the Directory Table option Select the Station and enter the name Use the keypad to enter the last name using 2 to enter A 22 to enter B etc A maximum of ten letters can be entered for each name Full names need not be entered Matching will take place on the number from one to ten of the letters entered Note Although the names are entered using the code 2 for A 22 for B etc the matching is done using 2 for A B and C 3 for D E and F etc Recording names Press the MESSAGE key Select Voice Messaging Enter your Station number which is your voice mailbox numbe
35. a Hunt Group Auto Attendant Courtesy Service or a Voicemail Box Answering Machine Incoming Calls to Individual Stations When an Incoming call is programmed to ring an individual Station all diverts Internal or External programmed by the Station are acted on The call can be forwarded to the Station s personal Mailbox If Do Not Disturb is activated by the Station the call is presented to Station 20 Station 20 cannot activate Do Not Disturb For calls on Analogue lines if the Station is Busy the call is queued to the Station and Call Waiting is activated For calls on ISDN lines if the Station is Busy there is a programming option which allows the call to be accepted or rejected See the Accept on Busy Option in ISDN programming in the Line Programming section If the call is accepted the call is queued to the Station and Call Waiting is activated Incoming Calls to a Ring Group When an Incoming call is presented to a Ring group all the free Stations in the Group are called The call can then be forwarded to the Group Voice Box if one has been programmed for the Group All Diversions Internal or External programmed for the Group are acted on as follows If Do Not Disturb is activated by a Station the phone is not called If all the Stations in a Group activate Do Not Disturb the call is presented to Station 20 Station 20 cannot activate Do Not Disturb If the group is Busy the call is queued
36. and hang up e This greeting is played to all callers answered by the auto attendant or the courtesy service To turn the greeting off and revert to the normal auto attendant and courtesy greetings access any mailbox and while listening to the prompt You have x new messages etc dial 933 The temporary greeting is deleted To change the ringing time before calls receive the Auto attendant greeting You can change the time that a call will ring before being automatically answered by the Auto attendant either in Day or Night Mode as follows e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Timers is displayed e Select Timers e Press the Scroll Down Key N until Auto Attendant Day or Auto Attendant Night is displayed e Select Auto Attendant Delay e Enter the time required in seconds 01 30 e Press Confirm Press the Hands free Key to finish programming 81 Commander Connect Owners Manual Multiple levels of Auto attendant A second level of Auto attendant is available on the Connect When a call is answered by Auto Attendant the caller can be prompted to dial a single digit this digit will route the call to a personalised AA greeting determined by digit dialled From here
37. code cannot be entered for the second call 43 Commander Connect Owners Manual Entering Account Codes Forced mode In this mode the Station must enter the Account code before making an external call When Account Codes is programmed the Keystations idle menu has the Prompt Enter Account code displayed e Select Enter account code e Enter a four digit code e A free line is presented and dial tone returned e Dial the external number as normal For a standard phone the code is 791 followed by the four digit code Note If the user attempts to select a line or make an external call in any other way invalid tone is returned Note A Station in Forced mode cannot make a second call to set up an External Consultation Transfer or Conference If they wish to make a second call while on a call they must place the first call on System hold and then place the second call after they enter an account code or the second call 44 Commander Connect Owners Manual PABX Mode The Commander Connect can be set through system programming to operate in either PABX or Key System Mode of Operation The switch works in Key System Mode by default When PABX Mode of Operation is selected a number of changes are made to the operation of the system Line appearances on Keystation keys Line keys programmed on the phone are not associated with particular lines When a line key is selected on a phone the line light is lit only
38. detection The lines with Dialtone detection programmed are indicated with a Routing calls to Phantom mailboxes The Incoming ringing and CLI programming are modified so that calls can be routed directly to Phantom Mailboxes The addition of this programming means that some PSTN Lines can be answered by Phantom Mailboxes These can be programmed as message only boxes allowing separate information only lines to be set up From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key N until Incoming Ringing is displayed Select Incoming Ringing Select which Line and which mode you wish to use Select Other and then select Phantom mailbox Press Handsfree key when finished 106 Commander Connect Owners Manual Naming Analogue lines This feature allows a PSTN line to present a name of the line to a station The name will be presented in a similar format to the Tele secretary feature in ISDN So when a call is presented to a station on that line the topline of the display will read Call for XXX where XXX is the name Programmed for that line e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the Sy
39. ear aaa dans a aa aeaea a a 67 Voicemail Box Capacity USE0 00 ieee aaa aaa 67 To turn on your VOICEMAIL DOX wie eect te ce cece a a e a a a a 67 To access your VoiceMmall DOX siinne eied e edadia a ads 68 To retrieve messages left in your Voicemail DOX oie eee tees ett anaes 68 SAVING VOICE MESSAGES a E a za EREE RREA ea aaa OOE eee eee EEE 68 Forward a Message from a Keystation ccccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeteneeentetttes 68 To automatically call the sender Of a M SSAGEC eee eeeeeeee ttt een aaa aaaaae 69 To record your own Voicemail box Qreeting ccecccectectntteeeteeeeeeeenenaaeneeeeeseenaaa 69 To replay the Voicemail box Greeting ccccccccccctseeeeeeeeeeeeeenaeeeeeeeeeeeeeanaaeeteeeeeteenea 69 Composing Sending messages INCEFNally 1c cceeeccccectcteeteeeeeeeeeeeeeeeeeeeeeeeenettttttss 69 To Select the Primary or Alternate Greeting 0000000nnnnnnnnnnnnennnnnnnennnnennnnnnnnnnn 70 Transferring calls to Voice BOXES 0 0 ieee tet aaa aaa 70 To retrieve your Voicemail box MESSAGES remotely 00 0 eee eee cece cece eee tttteeetteeeeeeeeee 71 Dialling when Listening to a Standard Mailbox Greeting cccccccccceteeteeeeeeeeees 71 Dialling when Listening to a Information Only Voice Mailbox 000000000000021 72 Remote Notification of Voice Messages cece cceeeeeeeeeeeeeeeeeeeeteeeeaaaaaaaaaaaaaaaaaaaaaaaaaea 72 Setting Up your Remote Notification to a P
40. feature codes can be changed This allows systems with DDI Numbers to have their Station number reflect the DDI number When the Station numbers are changed they can only be of 3 or 4 digits From the Programming Station press the PROGRAM Key Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Flexible numbering is displayed Enter the number length from 3 or 4 digits Enter the first Station number that Station 20 is to be changed to Press confirm The system will automatically allocate the remaining numbers If the range selected conflicts with the current programming the switch will automatically set a range which does not have a conflict The option to manually adjust the numbering may then be selected the conflicting numbers reprogrammed and the range then reset to the required numbers Once the numbers have been automatically reallocated it is also possible to manually adjust the numbers for the following Station numbers Misc Stations Line access Operator code Feature code Speed dial Once the above procedure is completed Note Select Manual Adjustment Select either Station numbers or Other codes If Station numbers select the required Station and change the number If Other codes is selected Select one of the options Misc Stations Line access Operator code Feature code Speed dial The current number is
41. greeting will be given to the caller There is no one available to deal with your call at the moment If you wish to contact a particular Station please dial the number To turn the Answering Machine on and off e At Station 20 press the Scroll Down Key N until Answering Machine is displayed e Select Answering Machine to turn the Answering Machine on Select Answering Machine again to turn the Answering Machine off Note Answering Machine will appear as one of the first options on Station 20 to indicate the Answering Machine has been turned on 77 Commander Connect Owners Manual To Program Lines to be answered by the Answering Machine e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until Answering Machine is displayed e Select Answering Machine e Select the lines to be answered by the Answering Machine The lines that will be answered are indicated by a Press the Hands free Key to finish programming To change the greeting on the Answering Machine e Press the MESSAGE Key e Select Voice messaging e Enter 9 as the Station number which is your Voicemail Answering Machine number e Enter your Voicemail Password 1111 by default followed by e You are
42. of a mains power failure with the system not equipped with a BBU Analogue exchange lines are switched automatically to particular Stations and calls can be made and received on these lines until the power is restored The Keystation will not work when power has failed so these Stations must be connected to standard telephones in order for calls to be made e Line 1 is switched to Station 26 e Line 2 is switched to Station 27 e Line 5 is switched to Station 34 e Line 6 is switched to Station 35 e Line 9 is switched to Station 42 e Line 10 is switched to Station 43 e Line 13 is switched to Station 50 e Line 14 is switched to Station 51 Note ISDN lines are not switched A Battery Backup Unit must be provided if ISDN service is required during a power failure Led Indicators A status LED on the BBU is provided e GREEN indicates the unit is running from mains power and the battery is charging or fully charged e ORANGE indicates the unit is running off the Battery e RED indicates that the battery is discharged e Flashing RED indicates the battery is disconnected and the system is running from the mains 63 Commander Connect Owners Manual Using Voicemail and other voice services A Courtesy Service greeting is available as standard on your Commander Connect If your system is equipped with a Voice Module a number of other voice services are available These services are Voicemail boxes System Answering Machine Auto at
43. of another Keystation The Voice Call feature allows you to speak over the speaker of an individual Keystation If the Keystation is page protected the voice call will fail e From the Idle Menu press the Scroll Down Key N until Voice call is displayed e Select Voice call e Select the Station you wish to page e Make your announcement From a standard telephone the code is 715 To answer a Voice Call at your Station e Press the Mute Key and speak in Hands free Mode or pick up the Handset To protect Keystations against Announcements and Voice Calls By default all Keystations may be paged You can page protect each Keystation to prevent it from being paged from either Announcements or Voice Calls e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Select Page protection e Select the Stations you wish to protect A will be displayed beside protected Stations Press the Hands free Key to finish programming To prevent Stations from using the Public Address system e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N
44. on with the procedures below as required To configure ISDN Accesses as Point to Point or Point to Multipoint e Select P gt P or P gt MP Point to Point or Point to Multipoint e The ISDN Access menu will be presented Point to Point Accesses are denoted by a Point to Multipoint accesses are denoted by a Select an Access to change its setting Press the Hands free Key to finish programming Note Changing this setting will cause the system to reset warm reset This will cause all calls to be disconnected Note Your Commander technician will ensure your ISDN Accesses are correctly configured as P P or P MP If the setting does not match the ISDN network setting you will be unable to receive and make calls To configure ISDN Accesses as T or S interfaces e Select T or S interface e The ISDN Access menu will be presented Accesses configured as a T interface are denoted by a Those configured as an S interface are denoted by a Select an Access to change its setting Press the Hands free Key to finish programming To configure an ISDN Access to work with a PABX e Select ISDN PABX e Select the required Access Press the Hands free Key to finish programming 117 Commander Connect Owners Manual To configure Accept on Busy The system can be configured to accept calls offered from the network for busy Stations or to reject those calls The default is that calls are accepted and
45. page 56 Recording the directory message automatically activates the service You must record a new Auto Attendant greeting to prompt users to dial for the directory once you have recorded the directory message To record a directory message e From the Programming Station press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the System Programming Password and select System e Press the Scroll Down key Nd until Change Greetings is displayed e Select Directory Message e Select Record Greeting e Record the message after the tone and then press Confirm Note This directory message applies to the Simple Directory Service only Dial by name Service 8 Port Voicemail Module only When the Dial by name service is programmed in the switch it is accessed by dialling when listening to the auto attendant greeting The Dial by name greeting is returned Using the keys on your telephone please spell the last name of the person and then press For the letter Q press seven for the letter Z press nine To exit the directory press star Note This message cannot be changed The directory greeting that can be recorded applies to the Simple Directory Service only The Quick spell method of entering names is used If the user does nothing no digits are detected the message is replayed after a 5 second del
46. program a key to answer the Manager s calls ccccccseseeeeeeeeeeeenenneeeeeeeeeeeenea 39 To dedicate an exchange Line to a Manager s Station ssssssssssssnssnnnnnennnnen 40 To program a key to page the Secretary s Station Airectly sees 40 To program a key to call the Secretary s Station directly ccccsssseessteteeeeeeeeeeetee 40 Press the Hands free Key to finish programming ccccccccccccceceeeeeeeeeeeeeeeeeeeeeeees 40 To diver calls to a SOCIGlalry cz tic os fede enni neda daanan aE AAE NANE RESAD Aad atiina 41 Least Cost ROUMO oes E Mbhahedoodsostemedeedites 41 To set up codes to allow calls to be routed on specific Lines or networks 41 Least cost Routing activated automatically at set tiM S cccccceeseeeee cece teen eneees 42 Press the Hands free Key to finish programming cccccccccceceeeeeceeeeeeeeeeeeeeeseeeees 42 To route a call using the Least Cost Routing feature ccc 42 Sending a Forward Recall while on a call ccccccccccccecceeceeeeeeeeeeeeeeeeeneeeeeeeeteneeeetess 42 To send a Forward Recall signal to an exchange or a PABX 42 Account COde S oii cicccccccdecscccccdeccdedddecdensduccecavaccuduecdccddccdaccacvuduvecduscecuccebeaecdadedeecddvusueuedeuedenetees 43 To set up the Account Code operation ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaaaeteneeseeseaen 43 Entering Account Codes Optional MOC ccccccceeeceeseeeeeeeeeeeeeeeee
47. setting up and using a Voicemail box refer to page 65 21 Commander Connect Owners Manual Diverting calls To divert all calls from your Station Before you leave your Station you can divert all your calls to ring at another Station Alternatively you can divert all external calls presented to your Station to an external number e From the Idle Menu press the Scroll Down Key N until Station Divert is displayed e Select Station Divert e Select Divert All Calls e Enter an internal number if you want to divert all your calls to another Station e Enter 0 followed by an external number if you want to divert external calls to an external number Divert will be ignored for internal calls For internal calls the phone will ring only If External diversion is set to the External calls only option e If your Station is allocated a voice box select Divert to VM e Select Confirm Only appears if destination is an external number Security Warning It is possible that a Station may misuse the External Divert facility The default setting is that no Station is allowed to set the facility Note Once set the Idle Menu will show the option Cancel Station Divert To cancel the diversion select Cancel Station Divert Note Broken tone will be heard at your Station until all call diversion is cancelled Note You cannot divert to a Station that has the Do Not Disturb feature set Note Dive
48. signal may be required if you are using certain network services on standard Analogue exchange Lines or if your Commander Connect is connected to another telephone system PABX via one of the Line interfaces The Forward Recall feature allows you to send a hold signal forward on the Line to the exchange or PABX To send a hold signal you must be on a call or have dialled at least one digit of the number you are calling To send a Forward Recall signal to an exchange or a PABX From a Keystation select Forward recall on the Display From a standard telephone the code is R722 42 Commander Connect Owners Manual Account Codes A programming option can be set which allows codes of four digits to be associated with external calls both incoming and outgoing and these codes are presented on the Call Logging output Two options are available The first is that the entry of account codes is Optional and the user can choose to enter the code or not The second option is Forced and in this case the user must enter the code before they can make an external call To set up the Account Code operation e From the Programming Station press the PROGRAM Key e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Account Codes is displayed e Select Account Codes e Select Account Codes on Note The option Forced Stations is pr
49. the caller can dial another single digit which can be routed to a station group or phantom mailbox The features to enable the 2 level are called Auto attendant Mapping amp Multiple level AA See programming for details Note The caller can dial through to an station group or phantom mailbox at any level provided they know the number to dial When Auto attendant Mapping is enabled the following are the dial through options available when a caller is listening to a greeting in 1 level of Auto attendant Dialling a single Digit at 1 layer of Auto Attendant Digit Action Comment 1 Pause for gt 2 seconds Caller routed to voice prompt 1 The 2 second timer can be changed from 1 to 5 secs 2 Pause for gt 2 seconds Caller routed to voice prompt 2 as above 3 Pause for gt 2 seconds Caller routed to voice prompt 3 as above 4 Pause for gt 2 seconds Caller routed to voice prompt 4 as above 5 Pause for gt 2 seconds Caller routed to voice prompt 5 as above 6 Pause for gt 2 seconds Caller routed to voice prompt 6 as above 7 Pause for gt 2 seconds Caller routed to voice prompt 7 as above 8 Pause for gt 2 seconds Caller routed to voice prompt 8 as above 9 Pause for gt 2 seconds Caller routed to voice prompt 9 as above 0 Caller rings the group or station Programmed for the line in Incoming ringing progr
50. to Auto Attendant Mapping e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until Auto Attendant Mapping is displayed e Select Auto Attendant Mapping e Select the digit you wish to route the call from Note The digit selected corresponds to the Voice prompts recorded in Multiple Level AA under Change Greetings in System programming e Select where you want to route the call Station Group Phantom mailbox Press the Hands free Key to finish programming 84 Commander Connect Owners Manual Directory Services There are two types of Directory Service provided that prompt callers to the Auto attendant with a list of names and station numbers The first is the Simple Directory Service and the other the Dial by name service Only one of the services can be activated on the system Simple Directory Service This is a service where a greeting is recorded on site listing names and their station numbers When the directory message is recorded you can access it by dialling when listening to the Auto Attendant greeting If you dial and there is no directory message recorded the call is presented to the group or station programmed for the line in the Incoming Ringing programming See
51. when the message is completed e Select the mailbox or boxes you wish to send the message to e Select Confirm to send the message Press the Handsfree key when finished 69 Commander Connect Owners Manual To Select the Primary or Alternate Greeting The greeting that is replayed to callers to any voice mailbox can be the primary or alternate greeting The default is that the primary greeting is played e At your Station press the MESSAGE key e Select Voice Messaging e Enter your Station number when prompted e Enter your voice mail password 1111 by default followed by e Select Greeting e Select the primary or alternate greeting e Select Exit The chosen greeting will be replayed to callers From a standard phone dial 9 to select the greetings Dialling 1 selects the primary greeting and dialling 2 selects the alternate greeting Replace the handset The chosen greeting is replayed to callers Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the Station When you are on a call select Transfer to VM The menu is updated showing those Stations equipped with voice boxes Select the Station e Press the Scroll Down Key N until Transfer to Voicemail is displayed e Select Transfer to Voicemail e Select the voicemail box you wish to transfer the call to e Select Transfer or replace the handset 70 Commander Connect Owners Manual
52. will start ringing Call Waiting from another Station If you get a busy tone when you call a Station you can alert the busy Station that you wish to contact provided the Station is not protected against receiving Call Waiting tones See page 50 An audible tone will sound on the called Station and the message Call wait Stn xx will appear on its Display Options to accept the call are offered on the display To present a busy Station with a Call Waiting tone e Select Waiting tone on the Display when a busy tone is returned from a Station From a standard telephone the code is R8 To accept a waiting call If another Station presents you with Call Waiting this will be indicated on your Display and you will hear the Call Waiting tone provided your Station is not protected against Call Waiting tones e Select one of the options presented on the Display Note If you ignore the Call Waiting tone for a short period the Call Waiting offer is rejected and the calling telephone is presented with the message Call Waiting Rejected Call Waiting from External Calls If you are on a call and your Station is presented with an external call you will hear a Call Waiting tone provided your Station is not protected against Call Waiting tones The Line the call is on will be indicated on your Display If you select the second call by pressing the line key associated with it the first call will be automatical
53. Call waiting is offered to the Station e Select Accept on Busy e Select Accept on Busy or Reject on Busy e If Individual MSN is selected all the programmed MSN and DDI numbers are listed with their Index number e To program a specific MSN or DDI as Reject on Busy select the diamond beside the number When selected the diamond will be Note You may need to scroll down to find the required MSN DDI index To configure ISDN Accesses with a Directory MSN This feature allows the user to program a base number for the individual ISDN Basic rate accesses connected to the Commander Connect system The default is that no Directory MSN s are programmed e Select Directory MSNs e Select the required Access and enter the required MSN e Select Confirm Press the Hands free Key to finish programming To Program MSNs to ignore This option allows the switch to ignore calls to particular MSN numbers This is done for numbers that are to be answered by other devices operating on an S bus in parallel with the Connect Up to 10 numbers can be entered e Select MSNs to ignore e Select the index 01 10 e Enter the required MSN e Select Confirm Press the Hands free Key to finish programming Call Deflection Call Deflection is an ISDN service available from your ISDN Network Provider which allows you to divert calls from an incoming ISDN Line The Call Deflect service is turned on in System Programm
54. Cen ie yond IF FBX ners Manual onnect Commander Connect Owners Manual INTRODUCTION TO YOUR COMMANDER CONNECT SYSTEM 9 SVSLOM COSCIIDUON aa aE ETET REOOO TEE EEEE OOE 9 SVSLOMOPUONS aaa EE IE EEO TE EEEO OOOO TEES 10 Commander Contact Details ccccccccseeeeeeeeeeeeecenneeeeeeeeeeescaaaaaeteeeeesseeaaaaessteeess 10 USING THIS HANDBOOK o reana a teed e a ae heeds cap A ee he ai 11 INTRODUCING THE KEYSTATIONS 0 0000 cc eecccecessecsceeeceeeeeeececeaeeeeeeeesaeceseesaeceaeeeaeenaeeaee 12 Standard KOYStlAlUION viccccccccieien cece tlic cceceeesceseecucdecet dia assis cccceedescedencdecstessiettsnes 12 Executive Keystation with Console ccccccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeetneneneeeeeeegs 13 Executive Ke yStatio Mrica ob ieee NEA Eaa EE Eaa 13 To adjust how your Keystation is mounted eeesssssinseeesssrrrrnrreesssrrrrrrreerrnrrrrerens 14 Using the Keystation Display seseeessesiiineeeesnnrrnnnnneesnnrrrrrneenrnnrrrrreenennnrnrrreeennnn 15 Using the Display Keys to select menu options 00 1 eee cece cece cent nteeeeeeeeeeenennanees 16 How to enter text when programming NAMES OF MESSAQGES cece eee e eect teen 16 Using the Programmable Keys Line Keys wu cccccceeeeeeeeee eect eee eeeeeeeeeeeeeeeeeeeeeeeeeenees 17 Using the Hands free Key occccccccccc cece eee aaa nananana nanana 17 Using the Function KOYSA EE eee 18 DSS Console Stations ssocnsocesgorscasstcgagag age a s
55. Hands free Key e A Line will be selected e Dial the number you require To change your Station Lock Password e From the Idle Menu press the Scroll Down Key N until Station Lock is displayed e Select Station Lock e Select Change the lock code e Dial the existing 3 digit Lock Password The default password is 123 e Dial your new 3 digit Lock Password The new Lock Password will not be displayed when entered Press the Hands free Key to finish programming From a standard telephone the code is 714 49 Commander Connect Owners Manual To examine Station Lock Passwords e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Select Examine passwords e Select Station lock password e Select the Station The Lock Password is briefly displayed on the top line of the Display Press the Hands free Key to finish programming Tone protection As described on page 30 Stations may present a busy Station with a Call Waiting tone provided the busy Station is not protected against receiving Call Waiting tones By default all Stations are protected against receiving Call Waiting tones except station 20 However you may program Stations to receive Call Waiting tones To Program a Station to receive Call Waiting tones e Fr
56. Mailbox Press the Hands free Key to finish programming Voicemail Box Capacity used You can check the capacity used in mail boxes e Enter the System Programming Password and select Stations e Press the Scroll Down Key until VM Capacity used is displayed e Select VM Capacity used e Select the box to be examined The top line of the display indicates the percentage that is used To turn on your Voicemail box When a Station is allocated a Mailbox Divert on no answer is automatically set to the Voice Box All calls not answered by the Station are automatically answered by the Mailbox If you wish to have all calls go immediately to the Voicemail box you can activate Divert All Calls to the Voicemail e From the idle menu press the scroll down key N until Divert is displayed e Select Divert on the idle menu and choose Divert all calls e Select Divert to VM or enter 710 as the Station Number e If Divert on no answer is activated to 710 calls unanswered after four rings will be answered by the Voicemail box e If Divert on busy is activated to 710 calls you cannot receive will be answered by the Voicemail box e For information on how to divert calls see page 22 67 Commander Connect Owners Manual To access your Voicemail box e Press the MESSAGE Key e Select Voice messaging e Enter your Station number which is your Voicemail box numb
57. Not Disturb is set you will hear a broken dial tone when you lift the Handset From a standard telephone the code 736 is used to set and cancel this feature 48 Commander Connect Owners Manual Station Lock This feature allows you to lock your Station to prevent unauthorised users from making external calls You use a Lock Password to lock unlock or to make calls from a locked Station The default Lock Password for all Stations is 123 but each Station may change its password Station Lock Passwords can be examined from the Programming Station To lock your Station e From the Idle Menu Press the Scroll Down Key N until Station Lock is displayed e Select Station Lock e Select Lock the Station e Dial your 3 digit Lock Password The default Lock Password is 123 Press the Hands free Key to finish programming From a standard telephone the code is 713 To unlock your Station e Select Unlock the Station This Display option only appears when the Station is locked e Dial your 3 digit Lock Password The default Lock Password is 123 Press the Hands free Key to finish programming From a standard telephone the code is 713 To make a call from a locked Station e Dial 0 or press a Line Key or dial the code for a Line 760 769 as if to select a Line e Dial your 3 digit Lock Password The default Lock Password is 123 e Lift the Handset and press either Send digits or the
58. PRI Access the network will determine the B Channel Line presentation in the Keystation display When a switch is equipped with PSTN Lines only the lines are presented as Line 1 Line 2 etc on the Keystation display when an external consultation transfer or conference is invoked In the case of PRI the numbering will be the same but when a line is selected the network will determine which B Channel is used Any backup Lines will be numbered Line 31 34 123 Commander Connect Owners Manual Programming Reference Individual Station programming options All Stations have access to a set of options that can be programmed to suit the individual user s requirements You access these programming options via the PROGRAM Key on the Keystation From the Station you wish to customise press the PROGRAM Key The following screens show what appears when the Key is pressed The menu options displayed apart from System programming can be accessed and programmed from any Station and are used to configure the individual Station 1 2 STATION SETUP STATION SETUP Auto answer Ringing options Key programming Contrast options Headset mode System programming STATION SETUP Background Music INT STN Order Exit Feature Defaut y y Auto Answer Auto Answer off See page 46 Set Auto Answer Cancel Auto answer Headset mode Headset mode l page 47 Hea
59. SDN lines the caller s number is presented to the Commander Connect This number or name if a name has been associated with the number in the system speed dial is displayed on all Keystations programmed to ring It is also displayed on any standard phones capable of detecting CND In addition you can store caller numbers dial stored numbers and route incoming calls to Stations based on the caller number provided For information on using these features see page 37 Your number will also be presented to the person you are calling on an ISDN line if they subscribe to the CLIP service The Calling Line Identification Restriction CLIR service allows you to restrict the network from presenting your number The Connected Line Identification Restriction COLR service prevents the transmission of your number to the caller when you answer a call Contact your Network provider for further information 112 Commander Connect Owners Manual To prevent your number being sent on an individual call MSN DDI numbers are also sent to the network as the Calling Line Identity for presentation to the called party You can prevent your number being presented to the called party as follows e Press the ISDN Key e Select Set CLIR e Enter the number you wish to call and select Send to line The call is placed with the CLIR service activated To prevent numbers being sent on all Station calls e From the Programming Station pres
60. Skip the time stamp e Dial9 Forward the message to another Station e DialO Return Call Automatically make a call to the caller who left the message Answering Machine This feature allows you to set up an Answering Machine to answer incoming calls This service is only available when a Voice Module is installed You can select which lines are to be answered by the Answering Machine when it is turned on It can be used on both ISDN and Analogue lines You can select how long a call rings before the Answering Machine answers All messages received are stored in a system Answering Machine which is controlled by Station 20 Station 20 can also customise the greeting You can turn the Answering Machine service on and off at any time at Station 20 and its operation is independent of Night Service Note The answering machine mailbox number is 9 This service replicates an Answering Machine You can use it if you are not answering calls at lunch or at night or simply want to record messages from callers If desired you can have this feature on permanently so that calls which are not answered for a programmable period are answered by the Answering Machine The greeting may ask callers to dial a Station number in which case the call will be transferred through to that Station Note If a call is received when the Voice Module storage is full it will not be possible to store any further messages In this case the following standard
61. System Programming Password and select Lines e Scroll Down and select LCR Codes e Select LCR On to activate the feature e Enter in a code index 01 50 e Enter an input code Up to 5 digits This is the code dialled by the user e Enter an output code Up to 7 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific telephone company e Select the preferred or exclusive option e If Exclusive is selected the calls can only be sent on the lines selected e If Preferred is selected the calls will be routed on the lines selected if they are free If these lines are not available the call will be dialled on another free line In this case the output code is not dialled Press the handsfree key to finish programming Note If PRI is selected the LCR programming applies to all B channels available Lines 31 34 or Access 1 2 are the backup lines if equipped 122 Commander Connect Owners Manual Answering Machine Mailbox programming Answering Machine Mailbox Programming when a PRI is Programmed Sem voice mailbox is programmed as follows From the programming Station press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the System Programming Password e Select Lines e Press the Scroll Down key N until Answering Ma
62. This feature will not work for internal calls From a standard telephone the code is 726 Ring Back If the Station you call is busy use the Ring Back feature to have the Station call you back when it becomes free If you dial for an Exchange Line and no lines are free use the Ring Back feature to receive an Exchange Line as soon as one is available 29 Commander Connect Owners Manual To have a busy Station call you back when it becomes free e When you have called a busy Station select Ring Back on the Display When the Station becomes free your Station will ring and your Display will show Ring Back from Station e Select Answer the Call or pick up the Handset to ring the Station From a standard telephone dial R5 when you have called a busy Station To receive an exchange Line as soon as one is available e When you have dialled for a Line and none are free select Ring back on the Display When the Line becomes free your Station will ring and your Display will show Ring Back from Line e Select Answer the Call or pick up the Handset to select a Line From a standard telephone dial R5 when you have dialled for a Line and no lines is free Camp on Busy Camp on Busy allows you to have your Station call a busy Station as soon as it becomes free e When you call a Station and get a busy engaged tone stay off hook and when the called Station becomes free it
63. To configure unequipped Line interfaces The system assumes that available Line interfaces have exchange lines connected to them Ifa line interface does not have an exchange line connected ensure correct system operation by un equipping the line interface in system programming as follows e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until Equipped Lines is displayed e Select Equipped lines e Select the lines you wish to equip or unequip Equipped lines are denoted by a Unequipped lines are denoted by a Press the Hands free Key to finish programming 97 Commander Connect Owners Manual To configure disconnected Stations The system assumes that all available Station interfaces have devices connected to them Ifa Station interface does not have a device connected ensure correct system operation by disconnecting the Station interface in system programming as follows From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Station disconnect is displayed Select Station disconnect Sele
64. To retrieve your Voicemail box messages remotely In order to access your Voicemail box remotely you must have your calls diverted to your Voicemail box and have either a Line programmed to ring directly at your Station or have a Line programmed with the Auto attendant service See page 79 You can also have your call transferred to your voice Mailbox If a Line is programmed to ring directly at your Station and your Voicemail box is turned on dial the Line number If you do not have a Line ringing directly to your Station dial in on an Auto attendant Line and when you receive the Auto attendant message dial your Station number Call in on a line which you know will be answered and have the call transferred to your Mailbox When answered by your Voicemail greeting access your Voicemail box by dialling the code 711 followed by your Station number Voicemail Password and Then dial the following numbers to access your messages While listening to the Greeting e Dial1 Playback commences at the first message e Dial 91 To select your primary greeting e Dial 92 To select your alternate greeting When primary or alternate greeting has been selected choose any of following options e Dial 1 To Record your greeting e Dial2 To Check your greeting e Dial3 To Delete your greeting e Dial To Exit When playback of messages has commenced e Dial Playback is paused e Dial 1 For more information e Dial2 Save this message and move to the next
65. Tone Dialling On standard Analogue lines on Commander Connect the Tone dialling option is programmed The system sends digits dialled to the lines as tones rather than pulses From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key N until PSTN programming is displayed Select PSTN programming Press the Scroll Down Key N until Tone Dialling is displayed Select Tone Dialling The lines with Tone Dialling programmed are indicated with a 105 Commander Connect Owners Manual Programming Dialtone Detection This feature is provided as a programmable option under PSTN programming and is enabled to prevent the system from dropping the line when dial tone has not been detected When enabled dial tone is not detected and the line is released if no digit is dialled until the expiration of the Dialling time out timer From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key N until PSTN programming is displayed Select PSTN programming Press the Scroll Down Key N until Disable dialtone detect is displayed Select Dialtone
66. aaaeeteteeeeseseas 25 Commander Connect Owners Manual From a standard telephone press R when on a call place the second call and when it is ANSWEFed Ciali RS act eae MONS oats MR T EE ETN Meet ae Ry 25 Using your Keystation with a headset o oo cece cece cece eee a ae eeeeeeeeeeaaaaaaaeeeeeeeeeeed 25 To make an internal or external call when using a headset cece eects eee eee e eee 25 To clear down end a call when using headset cece eeeeeeeeeteeeeteeteettteeaaaee 25 To answer a call when USING a NCAASECE ee cee e cece eect teeeeeeeeeeenanaaeetteeeetenaaa 25 USING A STANDARD TELEPHONE 0 0 00cccccccccccccccccccseeessssecceccessesssseseseeeseseesssseeeeseeenenaea 26 Feature access Codes list ve2 2c ccdsescsesdadedsdadedad fied ioedsaudscassusdadadogadadadtlssdGadsenladtasdadadsdadaded des 26 Making and answering Calls 2000 00 eee e cece cece eee e aaa eee rete eee eaaaaaaeeeeeeeeeeaaaaaeneeeeeeeaaa 27 TO Make An OCXTerNal Cll ccccccccccccccccceccecceccecseesecueenececeeeecseensenseeseeseesessesseeneeesneaes 27 To Make an Internal CA aaa a a a a a a A aate aodan 27 To answer a call oS ccsscoker choke tecebones gastoned enotecebsdelecctanedsdsdgedtenelescdodededdledetendtedaaaedecces 27 Holding and transferring calls a a a aa 27 TO Place amp Call ON POI eanan a A e 27 TO UUANSTCL A Call ccsosccoccccddiosbannecadedgesdtedioed Qedodddocddodadeddhasdnddddedebooddedddoddddwdaetanedenddoee 27 To make an
67. ace when any external calls in progress at that time have cleared Note If the CND or CLI feature has being presented by the network the time day month will be update after 3 00AM each day when the first outgoing call is made on ISDN lines or the first incoming call rings on the system on PSTN lines Hold options When an external call is placed on hold you can choose between supplying music a tone or silence to the caller The music source can be internal in which case it is integrated into the system and cannot be changed or external in which case an external source must be connected to your system The external source can be connected to the system via a mini jack on the Options Module If an Options Module is not fitted the music source can be connected to a station position via a Music On Hold Interface The system automatically detects if an Options Module is fitted and uses it as the music source 58 Commander Connect Owners Manual To supply music tone or silence to callers on hold e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Music on Hold is displayed e Select Music on hold e Select the option Internal Source External Source Tone on Hold or Silence t
68. al tone Holding and transferring calls To place an external call on hold e While on the call select System hold on the Display e To retrieve the call select Return to line on the Display or press its Line Key Note If a Station has two calls on system hold selecting Return to line will return the Station to the first call that was put on hold To transfer a call to another Station e While on the call select Internal Transfer on the Display e Select the desired Station from the Station list presented on the Display or dial the Station number e Select Transfer or replace the Handset to transfer the call Note You can transfer a call to a Station when the Station has answered while ringing the Station or while the busy tone is being received from the Station 20 Commander Connect Owners Manual From a standard telephone press the Recall R key on the telephone and dial the Station number To transfer the call replace the Handset To transfer a call to an external number e While on the call press the Scroll Down Key N until External transfer is displayed e Select External transfer e Select a free Line and dial the number e When the call is answered press Transfer Note Transferring an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls and are set to last five minutes when both lines a
69. all progresses as normal If the number is restricted in the Class of service allocated to the PIN the call is disconnected and NU tone is returned Redial and Saved number stores Calls made using the Portable PIN feature are NOT stored in the redial or saved number dial store When calls are made from the phone without using the Portable PIN facility these numbers are stored in the Redial and Saved numbers stores Ringback facility If no line is available when a PIN is entered busy tone is returned The Ringback Facility is not available The Ringback prompt is not displayed if the PIN was entered from a keystation If an attempt is made to invoke a ringback from a standard phone busy tone is returned Phone lock facility If the Portable PIN is entered from a phone with Phone Lock enabled the user is presented with dial tone when the PIN is entered The lock is not activated Account Codes If the Account Codes facility is activated users can enter an account code while on a call or after a call has been completed As dial tone is presented immediately a PIN is entered the ability to enter an Account Code prior to making a call is not available Forced Account Codes The Forced Account Code feature is not available when a PIN is used The feature is available to Stations Using a PIN on an Station Programmed as a Forced Account Code Station overrides the forced account code feature Speed dialling As line dial tone
70. amming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Night Service is displayed e Select Night Service e Select Weekend service A symbol next to either Weekend service on or Weekend service off will indicate whether the weekend service is on or off e Select Weekend service on Press the Hands free Key to finish programming Note To cancel Weekend service repeat as above selecting Weekend service off as the last step Note Weekend Service does not allow for public holidays Setting the time and date To set the time and date on the system e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Time and date e Enter the correct time in 24 hour format e g 2pm as 1400 The Display will prompt for a date e If you only wish to set the time select Confirm and the Display will revert to the Idle Menu e Enter the date in dd mm yy format e g 10 December 2002 as 101202 When the date has been entered the Display will revert to the Idle Menu Press the Hands free Key to finish programming Note In the event of a power failure you will need to reset the time and date Note Changes to the system Time will only take pl
71. amming There is no delay in this case The default is that Group 1 is called The prompt to enter your Voice Mail box number is returned This is the Voice Mail Access Code There Is no delay Note If no AA dial through voice prompt is recorded for a digit and that digit is pressed call will be presented instead to the pre programmed group for that digit see Single digit dial through of AA 82 Commander Connect Owners Manual Dialling Single Digit at 2 layer of Auto attendant The following are the dial through options available when a caller is listening to a greeting in 2nd level of Auto attendant Digit Action Comment 1 Pause for gt 2 seconds Routed to mapped destination The 2 second timer can be changed from 1 to 5 seconds 2 Pause for gt 2 seconds Routed to mapped destination as above 3 Pause for gt 2 seconds Routed to mapped destination as above 4 Pause for gt 2 seconds Routed to mapped destination as above 5 Pause for gt 2 seconds Routed to mapped destination as above 6 Pause for gt 2 seconds Routed to mapped destination as above 7 Pause for gt 2 seconds Routed to mapped destination as above 8 Pause for gt 2 seconds Routed to mapped destination as above 9 Pause for gt 2 seconds Routed to mapped destination as above 0 Caller rings the group or station There is no delay in this case Programmed for the line in Incoming
72. amming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select System Select Change greetings Select Auto attendant day Auto attendant night or Directory Message Select Record greeting When prompted speak to record the new greeting Press Confirm when the recording has been completed Press the Hands free Key to finish programming Dialling when Listening to the Auto Attendant Greeting If one of the Directory services is programmed on then the relevant directory message is played If a Directory service is not programmed the call is presented to the destination set in the Incoming Ringing programming for the line Replaying the main Auto Attendant Greeting To replay the main greeting once answered by the Auto attendant the user can dial the code 704 at anytime throughout the greeting 80 Commander Connect Owners Manual Recording a Temporary Auto Attendant Greeting A temporary auto attendant greeting can be recorded and activated remotely This is intended to allow users to temporarily change the greeting used for auto attendant day and night and courtesy service day and night e Access any mailbox and while listening to the prompt You have x new messages etc dial 931 and record the temporary greeting e Press to finish recording
73. anual Miscellaneous system configuration options To change the Programming Station System programming can only be carried out at one Keystation that is the Keystation connected to the Programming Station By default Station 20 is the Programming Station The Programming Station can be changed to any other Station if required except for the PA station e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Select Programming position e Select the Station you wish to have as the Programming Station The selected Programming Station is denoted by a Press the Hands free Key to finish programming Note The PA station and MOHI music on hold interface station will not appear on the display as an option for the programming station To change the System Programming Password The default System Programming Password 1111 can be changed to any 4 digit number e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Select Change password e Select Change and enter the 4 digit number you require e Select Confirm Press the Hands free Key to finish programming
74. ard a call ringing at your Station to Voicemail 22 cccccccseeeeeeeeeeeeeeeees 21 Diverting CallS i 25 2 5 0 a a ara a ate ed eee teetiuedigeadid sede 22 To divert all calls from your Station s eseese nidoni ieee aaa aaa aaa 22 To divert your calls to you while you are at another Station c sssseeseeeeeeeeeeeeeee 22 To divert calls when your Station iS DUSY c cece 23 To cancel a Divert ON BUSY CIVELSION ccccccccceeetteeeee eee eeeee nnn eeteeeeeeeeeaanaaneeteeseeeeaea 23 To divert calls when your Station does not ANSWEL ieee tte 23 To cancel a Divert on No Answer CIVESSION 2 ccccceeceneeteeeeneeeeeteneeteseaaeetesenaaees 24 Group Divert tana Sadadadee aa aaa needs ctus dededcescadgdahe A e dadd a N eea 24 Setting a group divert from a system phone asssesssssessseeeeeeeeeeeeerererrrrrrrrrrrrrreereene 24 Security Warning It is possible that a Station may misuse the External Divert EIEE EIE AEN Seed dada E EA EI Od T E A ET E T TA 24 Cancel group divert from system phone eeesseeeeeeeeeeeeeeeeeeseeeerrrrrrerrrrrrrrreerreeeeeee 24 Group Divert from standard PHONES cceeeeeeeeeeceeeeneceeeeeeeeceanaaeteeeessesaaanaeees 24 Holding conference calls jis2cs cshe a aaa adel teh el ae a 25 To hold an Internal Conference ccccceceeecccneeeeeeeeeeeeeeeanaaeeeeeeeseceaaaaseetteseseseaa 25 To hold an External Conference ccccccccccceeeeeeeeeeeeeeeeeaaaeeeeeessesa
75. ary s Station is idle by pressing the key Also the Manager can see the status of the Secretary s Station from the key light lit if the Station is busy and flashing if ringing e From the Manager s Station press the PROGRAM Key e Press the Scroll Down Key N until Key Programming is displayed e Select Key programming e Select the Programmable Key you want to program e Select Stations e Enter the Secretary s Station number e Select Confirm Press the Hands free Key to finish programming 40 Commander Connect Owners Manual To divert calls to a Secretary When this feature is set all calls to the Manager s Station will be diverted to the Secretary s Station From the Manager s Station press the PROGRAM Key Press the Scroll Down Key N until Key Programming is displayed Select Key programming Select the key you want to program Press the Scroll Down Key N until Divert all calls is displayed Select Divert all calls Select Enter data and enter the Secretary s Station number Select Confirm Press the Hands free Key to finish programming Least Cost Routing You may use this feature to have users calls routed over specific lines or over a specific Network Provider To set the feature up you associate input codes with the lines over which calls should be routed and with whatever network codes are necessary to route the call In addit
76. associated Line Key Light is to flash or remain steady on all other Keystations The default setting is that the light flashes From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Line key light is displayed e Select Line key light e Choose either Light flashing on hold or Light steady on hold Press the Hands free Key to finish programming To prohibit trunk to trunk calls on a Station You may prohibit individual Stations from activating External Divert External Transfer and External Conference These features set up so called trunk to trunk calls e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until External Diversion is displayed and select e Select No trunk to trunk calls e Select the Stations to be denied this feature Those Stations denied the feature are indicated by a Press the Hands free Key to finish programming External diversion Options This allows you to decide if External callers or External and internal Callers to your Station are diverted externally i
77. ay If no digits are entered after a further 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the line See Page 56 If is dialled the Auto attendant message is played When the user enters the name followed by the Station name is played followed by the following message If this is correct press For the previous name in the directory press 1 to hear the next directory name press 2 to spell anew name press 3 to exit the directory press star 85 Commander Connect Owners Manual If no name is programmed the following message is played Station XX thirty six as an example If this is correct press For the previous name in the directory press 1 to hear the next directory name press 2 to spell a new name press 3 to exit the directory press star If there are no names Programmed in the Directory the call is presented to the destination set in the Incoming Ringing programming for the line If the user does nothing for 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the line When digits are dialled and is not entered within 5 seconds the following message is played Recorded name If this is correct press For the previous name in the directory press 1 to hear the next directory name press 2 to spell a new name press 3 to exit the directory press star When the user dials after the pro
78. busy on the switch when the Divert is activated To cancel a Divert on Busy diversion From the Idle Menu select Station Divert e Select Divert when busy The diversion is automatically cancelled and the Display returns to the Idle Menu From a standard telephone the code is 733 To divert calls when your Station does not answer The Divert On No Answer allows you to divert all your calls to ring at another Station if there is no answer at your Station after four rings Alternatively you can divert all external calls to an external number if your Station has not answered after four rings In this case internal calls will not be diverted but will continue to ring your Station e From the Idle Menu press the Scroll Down Key N until Station Divert is displayed e Select Station Divert e Select Divert on no answer e Enter an internal number if you want to divert all your calls to another Station e Enter 0 followed by an external number if you want to divert external calls to an external number e Press Confirm to accept the number To set a Divert on no Answer from a standard phone the code is 734 followed by the destination number Security Warning It is possible that a Station may misuse the External Divert facility The default setting is that no Station is allowed to set the facility Note Where the station is busy on a call and divert on no answer is set then the di
79. cccceeee eee eeeeeeeeeeeeeeeees 82 Dialling Single Digit at 2 la yer of Auto attendant cccccccccecceeseeeeeeeeeeeeeeeseeeeees 83 Recording of the 2 level Voice POMPE aero a ata awh Awadade 83 Mapping Of VOiC Prompt sessin ditiir iiaii aitaita anaia ai iii i 84 Directory SERVICES ruceni aa a a EAEAN RAA EESE EARANN 85 simple Directory SOVICO aiaa ere oe aaa a EOT OE O OO 85 Dial by name Service 8 Port Voicemail Module only cccccccccccesetteeeeeeeteeeeeeeees 85 Dial Dy Name Programming isc ces iseve be enera AEE a AA AAEE E E tees 87 PROGRAMMING ADDITIONAL SYSTEM OPTIONS 0 00000 ce eeeeceesceeeceeeeeeseeeseeeneeetreeeensees 88 Using a Door Station niaaa aaa aaa aaaeaii aaa i a aadd a 88 To set up a Door Station on your SYStOM 0 aaa 88 To set up which Stations the Door Station Will ring sssesteeeetetetetetetetnaaeee 88 Answering Door Station Callas aroni norr araa N NE E A ANENA 89 To open a door using the Doorstrike essesiseeeeessnninneeeesrrrrrnrrresenrrrrrreennrrrrrrrneee 89 To program which Stations can operate the DOOrstrike 22 cccccccsseeeeeeeeeeeeeeees 89 To program how long the Door remains unlocked oecesssssieneeeessnrrnnnneennnrrrrnneee 89 To program how long the Door station ring the stations eeeeeeseeeneeeennenrnnnnnee 90 Call LOGGING panenn Siete reega aie aaa aaa a aaa aaa aaa aa aaa aaa A aaa aa A aA Riaan 91 To enable disable Call LOQQING
80. chine is displayed e Select Answering Machine e Select the lines to be answered by the Answering Machine The lines that will be answered are indicated by a Press the handsfree key to finish programming Note To activate this feature a voicemail card is required Note If PRI Access is selected all the available B channels are answered by the System Voice Mailbox Lines 31 34 or Access 1 2 are the back up Lines if equipped Analogue Basic Rate line backup A single PRI Access providing up to 30 channels can be equipped However two additional Line modules can be equipped providing for up to four extra analogue Basic Rate lines The maximum number of line interfaces that can be provided is 34 30 channels and 4 PSTN lines or 2 ISDN basic rate accesses Presentation of Lines on the Keystations Programmed Keystation keys in Key system mode The Keystation keys are programmed with Lines 1 8 in the case of the Standard keystation and Lines 1 16 in the case of the Executive keystation If the system is programmed with a PRI Access pressing Line 1 will request a B channel from the network The line offered may not be the first B Channel However the Led associated with Line 1 key will light on all Keystations Any backup Lines equipped will be numbered Line 31 34 or Access 1 2 If more than 16 Line keys are required the keys on a DSS console can be programmed The same procedure applies to these keys In the case of
81. ct Day Night or Day and Night If the Line is to ring an individual Station select Station and then the required Station If the Line is to be presented to a group select Group and then the required Group The default is that all lines and Accesses ring Group 1 in both Day and Night Modes Fax Line Station If your Commander Connect is equipped with standard Analogue lines and you wish to use a fax machine it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly Firstly program the switch to route all calls received on this Line directly to an Individual Station and equip this Station with your fax machine The Line will also be available to make outgoing calls as normal You can then restrict the number of Stations that have access to this Line for making calls to ensure that the Line is generally available to receive faxes 54 Commander Connect Owners Manual Restricting outgoing calls This feature lets you decide which lines each Station can access for outgoing calls By default all Stations have access to all lines To restrict a Station from accessing a particular exchange Line From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key N until Outgoing re
82. ct the Stations you wish to connect or disconnect Disconnected Stations are denoted by a Press the Hands free Key to finish programming Note When a Keystation is connected to a Station interface that is programmed as disconnected the Keystation Display may appear as if the Keystation is connected However when the Handset is lifted a busy tone is heard and no options will be displayed To examine system passwords From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Examine passwords is displayed Select Examine passwords Select either Station lock password or Voicemail password or Answering Machine e If you selected Station lock password the Station menu will appear Select a Station and its Station Lock Password will appear on the Display e If you selected Voicemail password the Station menu will appear Select Voicemail a Station and its Voicemail Password will appear on the Display e If you selected Voicemail Answering Machine the Answering Machine Password appears on the display Press the Hands free Key to finish programming 98 Commander Connect Owners Manual To configure Line Key Lights When a call is placed on System Hold you can decide if the
83. d it will ring twice more at two minute intervals and will then cancel Note Alarm calls must be set daily and therefore cannot be set more than 24hrs ahead To review and cancel a Reminder Call e To review a Reminder Call select Reminder Call and the time set will be displayed Select Confirm to retain the programmed time If you wish to change the time select Change and enter a new time e To cancel the reminder call select Change followed by Confirm From a standard telephone the code 718 is used to set a Reminder Call and the code 718 is used to cancel it A standard telephone cannot query the Reminder Call time Station Reset You can reset your Station to cancel all the following features if they have been set e Do Not Disturb e Call Divert e Call Back e Display Messaging e Reminder Call To reset your Keystation e From the Idle Menu press the Scroll Down Key N to scroll downwards until Reset the telephone is displayed e Select Reset the telephone The Display shows Station reset momentarily before returning to the Idle Menu If you are using a standard telephone dial 739 and wait for the acknowledgement tone internal dial tone 51 Commander Connect Owners Manual Incoming Call Handling General Calls can be presented to the Commander Connect on Analogue lines and ISDN lines Calls can be programmed to ring Individual Stations a Ring Group
84. d no override Voice boxes Select option Station disconnect VM Capacity Used Permanent CLIR 5 6 Select option Permanent COLR No call logging External diversion Select option Examine passwords Restrict use of PA Port swapping 7 8 Select option Hotline Manager secretary Tele secretary Select option 25Hz Ringing Reverse Cadence Keypad feedback 9 10 Select option Flexible Numbering DSS Stations Call Recording Select option Send Specific MSN DDI Remote Notification Paired Stations Select option Exit Note options only available with certain voicemail amp system configurations 129 Commander Connect Owners Manual The following table lists the available Stations options with their defaults if applicable Features Default See page 60 Restriction classes All Stations in Class 1 See page 60 e Day class of service e Night class of service See page 50 See page 38 See page 89 See page 113 See page 36 See page 62 See page 66 See page 98 See page 67 See page 113 See page 113 See page 92 External Diversion All calls See page 99 e No Trunk to Trunk calls e All Calls e External calls only Examine passwords See page 98 e Station lock password Default 123 e Voicemail password Default 1111 e Answering Mach
85. decreases by one step for every press of the Volume Key Using the Mute Key The Mute Key can be pressed when you are using the Handset or in Hands free Mode When pressed the other person on the call cannot hear you The Mute Key has a red light which is lit when Mute is active The Ringing Message Waiting Light There is a red light on the top right hand corner of the Keystation This light flashes when there is an incoming call It also lights up when a voice message has been left in your Voicemail box 17 Commander Connect Owners Manual Using the Function Keys There are four Function Keys located directly above the Keystation Display Particular features are grouped under these keys as follows Fal me yor PROGRAM This key accesses the options available to customise your Keystation settings It also accesses system programming from the Programming Station only See page 46 for customising your Keystation and page 47 for system programming access 5 Message MESSAGE This key accesses Voicemail and Display Messaging features See page 66 for Voicemail and page 32 for Display Messaging To access voicemail the system requires the Voicemail Module to be equipped Accessing Voicemail feature requires a Voice Module to be fitted bay Directory DIRECTORY This key allows you to program and dial numbers in the System and Personal Speed Dial lists and also allows convenient dialling of the Commande
86. displayed for 2 seconds Enter the new number required Press confirm If there is a conflict Invalid is displayed and another number must be entered Repeat this procedure for all required options The Misc Stations option covers Group numbers So Stations and Phantom mail box numbers 101 Commander Connect Owners Manual General rules If you select Confirm without making an entry the top line of the display changes to to allow the entry to be made If you make an invalid entry Invalid shows on the top line of the display Enter number length 3 4 Confirm Exit Key 3 or 4 and select Gonfirm Are you sure Confirm Exit Exit Flexible numbering Programming Restores numbering range to default and exits Flexible Numbering programming Input a valid first number of the new numbering range and select Confirm OK Manual adjustment Exit Select option Station Numbers Other codes Exit Select option Misc stations Line access 1 X Operator code Feature code Speed dial Exit Confirm Change Exit Select No Allows individual Stn 652 Station numbers to Stn 653 be changed toa gt Stn 654 Stn 657 valid number Dial Confirm Change Exit Exit Flexible numbering Programming Exit Flexible Numbering Programming Where X is the current code for the selected option Only available valid codes can be selected Key an
87. down and select Remote Notification Select Simultaneous Calls Enter the value 1 or 2 and press Confirm Selecting the Number of Retry Attempts The number of simultaneous remote notification calls can be set at 1 or 2 From the Programming station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select System Scroll down and select Remote Notification Select Retry attempts Enter the value from 2 to 15 and press Confirm 73 Commander Connect Owners Manual Selecting the Line Group that the Remote Notification calls are to use The outgoing line group to be used for remote notification calls can be changed From the Programming station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select System Scroll down and select Remote Notification Select Outgoing group Select the group Notification delay timer The time interval between receiving a message and making the first remote notification attempt is programmable This is set at 15 minutes 900 seconds in default and can be set between 1 and 30 minutes 60 1800 seconds From the Programming station press the PROGRAM key Press the Scroll Down key N
88. dset on Headset off Ringing options Tone 1 naa page 47 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Contrast options Level 3 See page 47 e Level 1 e Level 2 e Level 3 e Level 4 Background Music Background Music Off See Page 48 INT STN Order Physical order See page 48 124 Commander Connect Owners Manual Accessing system programming options System programming options can also be programmed via a Keystation However the Keystation must be connected to the Station that is programmed to be the Programming Station By default the Programming Station is Station 20 You access all system programming options via the PROGRAM Key on the Keystation connected to Programming Station From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed The Scroll Up and Scroll Down SN Keys may be used to scroll between the various screens e Select System programming Selecting System programming from any Station other than the programming Station will result in the prompt Programming refused being displayed The following screen is displayed Enter system password Cancel Enter the System Programming Password which is 1111 by default Note You can also enter system programming by dialling 1111 at the Programming Station and selecting Send digits The following screen appears offering options to configure the ov
89. dsets alternate and a desk phone on the system Note Extra hardware may be needed for this process Note This feature is not available on station 20 To configure Analogue Lines There are various options to configure the Analogue Line interfaces on your system It is recommended that these settings should only be altered from the original settings if there has reat a change in the network connection From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until PSTN Programming is displayed e Select PSTN programming e Select the desired option as detailed in the table below The options are either explained in the following pages or in the referenced pages Press the Hands free Key to finish programming PSTN Programming Default setting Alternate setting Option Tone Dialling Tone dialling is enabled Tone dialling is not enabled Loop calling Loop calling not set Loop calling set Reversal on Idle Reversal on Idle is enabled Reversal on Idle not enabled No Tk to Tk CND Detection CND not set CND set Dialtone detect Off On Line Name Off On 103 Commander Connect Owners Manual To Program Loop Calling on Analogue system Lines All Analogue lines are programmed by defaul
90. e keys An Console can be used with the Executive Keystation providing an additional 32 keys e The Commander Connect has remote access and maintenance capability The Commander Connect s modular design allows it to grow as you grow No matter what size system you start with you can expand up to the maximum capacity The base system includes either two or four lines and allows up to eight Stations to be connected The lines can be either Analogue or ISDN Basic Rate or a combination of both The system Keystation has a large display area that features an intuitive menu driven interface Display Keys activate the facilities that are shown on the Display It is not necessary to dial any feature codes when using the Keystation This makes the system easy to use and saves you time The Commander Connect is extremely flexible You have the choice of operating the system as either a key system e where all users have direct access to all lines for making and receiving calls e as a PABX with all calls being answered by an operator console e ora hybrid combination of both You can choose to use system Keystations or standard telephones at each Station and you can change the set combination at any time A Door Station is available that can be programmed to ring any Station and a Doorstrike output is also provided A Long line Station a Central Bell or external Music on Hold may also be used by installing an Options Module Note Ex
91. ecommunications services described in this publication are subject to availability and may be modified from time to time Commander reserves the right to alter without notice the specification design price or conditions of supply of any product or service 136 Contact Commander Or merc Imom iea 132 ia mw commander com Commander Connect Owner Manual Release 4 July 2007 This manual is not to form part of any order or contract The telecommunications services described in this publication are subject to availability and may be modified from time to time Commander reserves the right to alter without notice the specification design price or conditions of supply of any product or service COMM 469 07 07 S I 760 71 Commander is the registered trademark of Commander Australia Limited ACN 082 384 343 CONVVAANDER Connect
92. ed calls 127 Commander Connect Owners Manual Class codes e Table 2 e Table 3 Allowed Table e Restricted Table Reset options e Reset to default e Reset e Clear VM messages Set v24 baud rate e 4800 baud e 9600 baud e 19200 baud e 38400 baud e 115200 baud Not programmed See page 60 See page 109 See page 92 Not applicable 115200 baud 132 777 See page 10 VM Capacity See page 67 VM Capacity Used Account Codes e Account Codes On e Account Codes Off e Forced stations PABX Mode e PABX Mode e Key System mode Button Hopping e Disconnect e Auto hold Dial Name Directory e Dial name directory On e Dial name directory Off e Directory Table Remote Notification e Simultaneous Calls e Retry Attempts e Outgoing Group Portable PIN e On e Off PIN Table Present Line Name e On e Off See Page 67 Account codes off See Page 43 Key system See Page 45 Autohold See Page 46 See Page 87 See Page 87 Off See Page 73 See Page 73 See Page 74 ff See Page 93 See Page 93 a 128 Commander Connect Owners Manual Stations settings options If Stations is selected the following screens appear 1 2 Select option Name programming Restriction classes Tone protect Select option Page protection Open door restriction 3 1kHz stations 3 4 Select option Individual CLI stores Sys Spee
93. ed on as follows If Do Not Disturb is activated by a Station the phone is not called and the call is presented to another free Station in the group If all the Stations in a Group activate Do Not Disturb the call is presented to Station 20 Station 20 cannot activate Do Not Disturb If the group is Busy the call is queued to the group and Call Waiting is presented to all the Busy Stations in the Group unless Divert on Busy is set for the group If the group is busy a programmable option is provided so that the call can either be rejected or Call Waiting presented See the Accept on Busy Option in ISDN programming in the Line Programming section Note Linear is when calls are always presented to the first available Station in the Group Note Circular is when calls are always presented to the next available Station in the Hunt Group Note Longest Idle is when calls are presented so that they are evenly distributed to all Stations in the group Calls are presented to the free Station with the longest time interval after handling an incoming call Group Programming This option is used to allocate Stations and the Central Bell to groups and to designate the type of group a Ring Group or Hunt Group When a Group is programmed it can be associated with Lines Accesses MSN DDI or CLI numbers and the Door Station If a Group is programmed and no Lines Accesses MSN DDI or CLI numbers or Door Station are associated with it
94. eee cece cece een nneeeee eee eeeee anna eee dirdaia dais ininnaan eanan 47 Background MUSIC nroa tac a ee wuusesvectetyseadvadddcenshe ute cuneenenctuoy Susie duets 48 WNT STNE ONO CP E ca sed e312 E N EENE 48 Do Not Disturpi skian enaid a o ia y ia 48 To set Do Not Disturb on your Station ceceeeeee eee 48 To cancel Do Not Disturb on your Station ccc eee 48 Commander Connect Owners Manual StationilOc kr nananana ee ne ah ee eth ae 49 TO1OCK y ur Station cicceccsetesetesedeen deeb aed ee ceve E 49 TO UNIOCK your Stators isdi arietans 49 To make a call from a locked Station 22 ccccccccceeeeeeeeeceeeceeneeeceteeesseseaaeeeeeeeeesseeeas 49 To change your Station Lock Password sssssssssnssnnennnnnnnnensnnnnnnnnnnnsnnnnnnnnnnn 49 To examine Station Lock PASSWOLPQS 11 cccccccseeeeeeeeeeteeeeeaeeeeeeeeeeeeeaaaeeteteeeesenaas 50 TONE Protection gt 2c ere eee ee a eee ene ee r aa 50 To Program a Station to receive Call Waiting tones cece 50 To protect an individual call from Call Waiting tOn S e sessile 50 Reminder Gallisc ccccssseeesheaes aie ee ee 51 To set your Station to give you a Reminder Call at a given time 22 ccccccee 51 To review and cancel a Reminder Call 22 2 cccsscceeeeecceeceeceneeeeeeeeeeesensaeeeeeeeseeenaes 51 Station Reset onions es ON A ieee a a a ia 51 Foreset YVOUrKOVSTQUON sss sagt een deeet een E E a ad 51 INCOMING CALL HANDLING
95. eeeeeeeeeeaaeees 30 To present a busy Station with a Call Waiting tone cceeeeeeeeeeneeeeeeeeeeeeeeees 30 ToO accept a Walling Call nc acnekacean anak ae eee a ana ake dake bees 30 Call Waiting from External Calls i i i EEEE EEEE EEEE 30 Multiple Call Park isi iss32sc2s 32 sea est eee ee en ieee 31 To park and retrieve a Call i csscie0c8eecseteiee ibe aioe a a aai 31 Operator OOV OT 2 eee ee R R 31 horCall ihie operato ainni a ee 31 To Intrude on a Lin tO Lin Call ccccccccccccccccccnccnccuccecceccecsecseeneenecesesseeseerseneeeeneees 31 System Speed Dial list 00 0 cece cece ccccceeeeeecee cece eee eeeeeeeeeecaaaeeeeneeeeeeeseaaaeeeeeeeeeesaaaeeeeeeeees 31 To add or delete a System Speed Dial NUMDEL 22 22cccccceeeeeeeceeeeceeneeteteeeeeseees 32 To dial a System Speed Dial NUMDEL 222 ccccceeeeeeee cece cece neeeeeeeteeceanaeeeeeeseteseas 32 Setting Display Messages cccccccccccceeeceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteneetntes 32 To set a message to be displayed to internal Call rs 12 cc cccceceeeeeeeenneeeeteneeees 32 To cancel a Display Messagera occon iaaa ne E EEE AEEA EELEE 33 Displaying caller numbers and routing calls 0 cccccceecceeeeeeeeeeeeeeeeeeeeeesaeeeeeeeaaeees 33 How a caller number is displayed at your Station 222 ccc seeeeeeeeeeeeeeneeeeeeeeeeeeees 34 Commander Connect Owners Ma
96. eeeeeeenaeeseeeeeseceaaaaeteeeeeesseaea 57 To have Night Service remain on Over weekendS ssssssnnnssessnnnrnnnnneeernrnrrnnent 58 Setting the time and date aaenneenneeeeueeeeektitiitttttttttittttttttttttittttittttittttttttttttttttttttttt 58 To set the time and date on the SyStemM esseessssiiieeeesssrrrrrrreessnrrrrrrrennrrrrrrerene 58 Hold Options iiaii iniii i i ioiedecodedde didia dlia ioiii Tiea 58 To supply music tone or silence to callers on hold 1c ccccseeeeeeeneeeeteeneeeetenneees 59 aKos 9 Be aT EEEE AETR EA ATTIE A E EE E 59 To have a Station dial a number automatically when the Handset is lifted 59 Assigning Station names 2 2s2202 25 2edadadadadadaeseosaeageadzesdancdededadadadedgngs Madge aa adede daea 60 TO assign a NAME to a Station ee cess eee ee cece cece ee eeeeeeeeeeeeeeeenaaaeeeeeeeseeeaaaaeeeteeeseeseeaa 60 Class Of SOrviCe sf 2s a Sea a teed dad oe Cia th haa A ke 60 To set up Class of Service access table ccccccceeccnneeeeeeeeeeeteceasaeeeeeeeesenaas 61 To restrict Station outgoing calls during the day ssssssssnsnnnnsnnnnnnsnnnnnnnnnennnnnne 61 To restrict Station outgoing calls during the night sssssssnsnnnnsnnnnnennnnnnnnnnnnnnne 61 To allow Stations use System Speed Dials overriding call restrictions 62 Power failure Options 3 c2ci2c2i 3s 2i sha a cbbblatesetetetesndeladesarnasbbhinl atelale wielad
97. ees aa a Na 18 BACKIEDISBIAY Jereoasasasceh taba PEER E EST EEE SEA T EEE aot EOE TEE 18 GETTING STARTED BASIC CALL FEATURES eeseesseesssrssrssessrssrsrrsrrsrrsses 19 Making and answering calls 20 00 00 nee ee cece reece eee aaa eeeeeeeeeesaaaaaaeeeeeeeeeeaaaaaeeeeeeeeeaaa 19 To make an external Call issiran eor a rea aE E ae e ai 19 To makean internal Call isccocssececcssceces citeccd iior re r a ies rE EEE EE o o iaai 19 To call a Group issih iia iS Seite ei ES Saree aS oh 19 To make a Speed Dial call siirre roir e iri irona a A irani 20 To answ ra alls esin oeeie a e aaa En EEA E rE Erao 20 Making a call when your phone iS ringing scceeeeesesnineeeessnnrrninnesssrrrrrrnreesnrrrrrneens 20 AA EE E T 20 Holding and transferring calls ccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeesaaeeeeeeeeeeeeeeeaaeeseeeeeeeesaaa 20 To place an external Call ON hold 000 22 12ccccceeeeeceneeeeeeeeeeeeeeeneeeeeenaeeeesaneteessnaeeeesenaaees 20 To transfer a call to another Station 022 cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeasaeeeeeeeeeeeseaea 20 To transfer a call to an external NUMDEL cceeeeee cece ennnneeeeeeeeeeeeanaaeeteeeseeeeaas 21 To make an external consultation call 2 cccccccccceeeeeeenneeeeeeneeeeescneeeessaaetessanaaees 21 Deflecting Calls ci i eet coset ee ee eee E ne Se 21 To deflect a call ringing at your Station 2 ccseceeeeeeeeeecceeeneeeeeeeeseeeeanaeteeeeeseeeaas 21 To Forw
98. eet the following specifications Speed 4800 9600 19200 38400 or 115 200 bps Data 8 bits no parity and one stop bit Calls are printed out in the following format as they are completed 1 2 3 4 5 6 7 8 9 10 O G 1234 10 01 99 12 00 01 00 00 30 L01 S21 S21 000 00 1234567 OIG 10 02 99 12 00 10 00 01 56 L02 S25 S25 000 00 567890 I C 5678 10 13 99 12 01 13 00 06 32 L03 S22 S24 000 00 0123456 The explanation of the data output is as follows Column Number Data Output Explanation Incoming I C or Outgoing O G call Account Codes Date day month year Start time Duration of the call Line used Initiating Station Terminating Station Cost Only available if the ISDN service AOC is enabled on the network Digits dialled or I C CLI or CND numbers 00 N OO 01 AVIN gt oO Note If portable pin has been turned on please refer to page 97 91 Commander Connect Owners Manual To enable disable Call Logging Call Logging is disabled by default on power up From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select System Press the Scroll Down Key N until Call logging is displayed Select Call logging Select either Call logging On
99. efault followed by e Press the Scroll Down Key N until Monitor is displayed e Select Monitor e Select Monitor on or Monitor off e Press the Hands free Key to finish programming Note The display will change depending on what option is selected e g if the Monitor on is selected the display will show Set to on on the top line of the display To change your Voicemail Password By default each Station is allocated the same Voicemail Password 1111 You can enter your own password which can be up to eight digits long as follows e Press the MESSAGE Key e Select Voice messaging e Enter your Station number when prompted e Enter your Voicemail Password 1111 by default followed by e Press the scroll down key N until Change password is displayed e Enter your new Voicemail Password which can be up to eight digits long e Press Confirm Press the Hands free Key to finish programming Note If you forget your Voicemail Password you can check all Voicemail Station Voicemail Passwords from the Programming Station To Record a Call 8 Port Voicemail Module only The option to allow you to record a call can be set in system programming When Programmed the option Record Call is shown on the display when you are on a call The same rules apply to these recordings as do to normal messages left in voice mailboxes Read messages are deleted in 8 days and unretrieved mes
100. ei Meaaaaeibhal Medial 63 LO provide battery DA CKUP 222 soreccsstecatecncasgngoangegsostheendasBlesednanegeglgtangegatediees laatbesasaebhs 63 DAllery Alara orisa nadie aae NE boos nasanunsbebsaatanehGhaneat sAcANss 63 To make outgoing calls following a power failure ceeeeeeeeeeeetteteeettttteetta eae 63 Commander Connect Owners Manual USING VOICEMAIL AND OTHER VOICE SERVICES 0 cecesetneeneeneeeeenaes 64 Courtesy Servite bunn iaaa aaa aa a aaa aa a ada A aaaea a aaa a A Aaaa 64 To have callers automatically receive a Courtesy greeting sssssssssssnsnsnssnsneen 64 To change the ringing time before calls receive the Courtesy greeting 65 To change the time before unanswered calls are disconnected 00000000002 65 Press the Hands free Key to finish programming cccccccccccceeceeeeeeeteeeeeeeeeeeeeteees 65 To have callers receive a customised Courtesy greeting 0 0 00 65 To record a customised Courtesy greeting cceeeeeeeeeeeeetttttetttntntt aaa aa aa aaaaaaee 65 VoiceMatlis 0 ov e Geotisvnigdseeas hee Gee GA aia seed cee de tagtnageiageeatadasedecedacedudatantaeends 66 Voicemail COMMON PaAramMe OLS ccccccceeeeeceneeeeeeeneeeeeeneeeesenaetessaaeteeseaaeeesenaaees 66 To allocate a Voicemail box to a Station eect 66 Information Oniy VOICE DOXES cccccccceeceeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeneeeeeeeteeeeeeeseneettess 67 Voicemail Box Capacity osdorp ar i ea
101. elect Store all calls or Store unanswered calls Press the Hands free Key to finish programming To set up Stations with an individual CLI Store You can program up to 40 Stations to store ten numbers each Each of these Stations will have a separate record of calls that ring on exchange Lines Programmed to ring their Stations only e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Individual CLI Stores is displayed e Select Individual CLI Stores e Select the Stations that you wish to have an individual CLI store The Stations that will have a CLI Store will have a displayed beside them Press the Hands free Key to finish programming Paging You can connect a Public Address amplifier to any Station on your Commander Connect Users can then make announcements over the PA A PA Answer feature allows a user to respond directly to the paging Station without having to know the Station number The system also allows users to make announcements over the speakers of all Keystations and to make Voice Calls to other users via the speakers of their Keystations You can program the system to protect users Keystations against both announcements and Voice Calls Another facility available is a Page All
102. er You can customise these greetings The caller then dials the single digit dial through see below the station number or the group number required The caller s telephone must be in tone dialling mode If the digits are not received within 5 seconds the call is presented to the default ring group for the line When the caller enters the Station number the Station will ring and the Courtesy Service greeting from the internal source is played to the caller Thank you your call will be dealt with please hold If it is not answered within thirty seconds the call will be presented as a normal incoming call If the Station is busy the call is camped on to that station If a Divert On Busy is programmed it is activated If a Divert On No Answer is programmed it is activated after the no answer timer expires If the station becomes free before the no answer timer expires the call is presented to the station If the caller dials 711 standard voice box access is initiated Single digit dial through of Auto Attendant The caller dials a single digit waits 2 seconds and the call is presented to a group as follows If the digit 1 is dialled the call will be routed to Group 20 If the digit 2 is dialled the call will be routed to Group 19 If the digit 3 is dialled the call will be routed to Group 18 If the digit 4 is dialled the call will be routed to Group 17 If the digit 5 is dialled the call will be routed to Group 16 If the digit 6
103. er e Enter your Voicemail Password 1111 by default followed by e You are presented with the Voice Messaging Control Menu The options displayed are Play Erase all messages Greeting Change Password Monitor Record Name Remote Notification Compose Message and Exit e Select the Display option you require Note To access a Group Mailbox enter the Group number 180 199 as the Station number To access a Phantom Mailbox enter the Phantom Box number 100 109 as the Station number From a standard telephone the code is 711 To retrieve messages left in your Voicemail box If new voice messages have been left in your Voicemail box the following indications are given The Message Waiting Light located on the top right hand corner of your Keystation will be on the top line on your Keystation Display will show New voice messages in the case of group messages the display will show New group messages and when an SLT or Keystation goes off hook a broken dialtone is heard This tone will take priority over the tone played when the station has Do not Disturb or Divert All calls set e Select New voice messages e Enter your Station number e Enter your Voicemail Password which is 1111 by default followed by e Select Play The new messages are played Note Each message is time stamped to tell you when the message was received When all new m
104. erall system the Stations or the Lines Select option System Stations Lines e Under System you will find the programming options that affect the system as a whole e Under Stations you will find the programming options that affect the Stations e Under Lines you will find the programming options that affect the incoming Lines 125 Commander Connect Owners Manual System settings options If System is selected the following screens appear 1 2 Select option Select option Time and date Night service Change password Music on hold Programming position Line key light 3 4 Select option Select option Change greetings Door Station Call logging PA amplifier Timers CLI store 5 6 Select option Select option Class codes Commander Reset options VM Capacity Set v24 Baud Rate VM Capacity Used 7 8 Select option Select option Account Codes Dial by Name Directory PABX Mode Remote Notification Button Hopping Portable PIN 9 Select option Present Line Name Exit 126 Commander Connect Owners Manual The following table lists the available System options with their defaults if applicable Default Feature Defaut O See page 58 Change password See page 97 Programming position See page 97 Night Service
105. ers Manual How a caller number is displayed at your Station The caller s number will appear on the Display of all Keystations Programmed to ring for incoming calls If a name is associated with the number in either the system speed dial store or the CND store the name will be displayed A caller may choose to withhold their identity In this case the Display will show Number Withheld instead of the caller s number or name If the number information is not available the Display will show Number Withheld instead of the caller s number or name If more than one caller is calling at any one time the number displayed will be that of the first call in the queue When this call is answered by one of the ringing Keystations the number of the next call in the queue will appear on the Displays of the other ringing Keystations If your Keystation is not ringing for the call you may examine the incoming call ID by selecting Examine Incoming Call The same information shown on the ringing Keystations is then displayed To set up your system to display caller numbers received on Analogue lines CND service If you subscribe to the Caller Number Display service from your Network Provider then you can program the system to display Analogue caller numbers From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter t
106. ersonal NUMDEV cccccccceeeeeteeeeees 72 Programming a Personal NUMDEV cccccccccccntteeeteeeeeeeeen nae eeteeeeeeeenanaenteeeeseeeaea 72 Notification of All Messages or Priority M SSAGES ccccccceceeeeeeeeeteteeeeeteeeeeeteees 72 Turning Remote Notification on and Off cc esses 73 Selecting the Stations that can activate Remote Notification a se 73 Selecting the Number of Simultaneous Callls ccccccccccccceteteeeeeeeceeeeeeeetteeeeeeeentess 73 Selecting the Number of Retry Atte mpts cccccccccsccsssceeecceeeeeeeeeeeeeeeeetenettettess 73 Selecting the Line Group that the Remote Notification calls are to uSe 74 Notification Ce lay UOT naine e een e ataptescbeteesdisedtesaiaa aii e one ae 74 Notification interval timer orr s en a a E E TEE 74 To monitor pick up callers as they speak to your Voicemail DOX ccccc 75 To change your Voicemail Password ssssseeessssrirneeeeesrrrrrrrrresenrrrrrrreennrrrrrrreee 75 To Record a Call 8 Port Voicemail Module only scsseseseeeeeteteeeteeeeeeteteeeaaaaee 75 Group Mail boxe Srna aa aaa lias a rN O AE a 76 To check all Voicemail PasswordS eeesssssieeeeesssrrrrrrreesrrrrrrrrressnrrrrrrreennnnrrrrnene 76 To operate Voicemail from a standard telephone ceeeeeeeeeeeeenneeeeteeeeeeeees 76 Answering MaG Ne aaaea aeaaeae aaar EA o eTe A e sATA A AEEA AET ranere atesi 77 To turn the Answer
107. esented This is selected if you wish to have some Stations programmed so that they must enter an account code before dialling a number Select the Stations for the forced operation e Select Exit if all Stations have the choice of entering the code or not Entering Account Codes Optional mode Entering the code prior to making a call When Account Codes is programmed the Keystations idle menu has the Prompt Enter Account code displayed e Select Enter account code e Enter a four digit code e A free line is presented and dial tone returned e Dial the external number as normal For a standard phone the code is 791 followed by the four digit code Entering the code during a call When Account Codes is programmed the Keystations in call menu has the Prompt Enter Account code displayed e Select Enter account code The call is placed on hold e Enter a four digit code e The call is automatically reconnected For a standard phone the code is R791 followed by the four digit code Entering the code after a call If a code has not been entered either prior to or during a call the option to do so is displayed on the Keystation for 15 seconds after the call is completed e Select Enter account code e Enter a four digit code For a standard phone the code is 791 followed by the four digit code Note If the user places a second call to invoke External Consultation External Transfer or External Conference an account
108. essages are played you are informed of the total number of messages in your box You may skip the time stamp by dialling 8 which jumps forward ten seconds From a standard telephone the code is 711 Saving Voice messages The ability to save voice messages is provided When a message is saved it can only be deleted by selecting the Erase Message prompt A new prompt Save Message is added to the menu when messages are being replayed From an Analogue phone when in the playback mode dialling the digit 6 saves the message Forward a message from a Keystation A user can forward a message from their voice box to another voice box e While you are listening to the message select the Forward message option e Select the Station to forward to from the menu on the phone In the forwarding voice box the forwarded message is considered as a message that has been heard by the user 68 Commander Connect Owners Manual To automatically call the sender of a message The Return call feature allows a user to initiate a call to the sender of a message in their voice box When you have listened to the Voicemail message e Press the Scroll Down Key N until Return Call is displayed e Select Return Call e The system will initiate a call to that number Note To return calls to external callers the CND or CLI service must be available on the lines To record your own Voicemail box greeting Each Station whic
109. et will reset the system and cut off all established calls Selecting Reset to default cold reset will reset the system cut off all established calls and remove all programming from the system 109 Commander Connect Owners Manual Setting up and using ISDN If your Commander Connect is equipped with ISDN access there are a number of additional features available Multiple Subscriber Numbering MSN Direct Dialling In DDI Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses This ISDN supplementary service is called either Multiple Subscriber Numbering MSN or Direct Dialling In DDI MSN numbers are allocated to each Point to Multipoint P MP ISDN Access DDI numbers are allocated across all your Point to Point P P ISDN Accesses These numbers may be programmed to ring individual Stations allowing callers to dial through directly You may also choose to allocate a number to a group of Stations so that a caller may dial directly to that particular group A typical way of using this facility is to publicise one of these numbers as a fax number and then route calls received on this number through to a fax machine connected to a Station Another typical use is to have users publicise their individual numbers and have callers ring directly to their Stations but retain at least one number to ring on a Line that can be provided with call services such as Auto attendant Voicemail
110. ew station number and select Confirm or select Station 102 Commander Connect Owners Manual To program Paired Stations on your system A paired station is an option that allows a user to swap their original master station with a specified alternate station This allows all of the programmed features and station number of the master to be transferred to the alternate The association of the master and alternate stations must first be programmed by the system manager before the facility is available to the user From the Programming Station press the PROGRAM Key e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Paired Stations is displayed e Select Paired Stations e Select which station is the master and which is the alternate Press the Hands free Key to finish programming Once the programming is completed the phones chosen as master and alternate will have a new feature added to their idle phones menu The feature will be e Swap with xxxxx Where xxxx is the name of the station or number the phone is paired with When a user selects the feature e g from the master and enters a 3 digit code default 123 that station and all it s programmed features and station numbers are then swapped to the alternate station Note This feature is to allow remote tele working using Remote IP han
111. external consultation call oo ccc ccccc ccc ecceccecseeseenecneceeceeeesseensenesnesneens 27 Programming and dialling speed dial numbers eee cece cece cena eeeeeeeeeeeeaa 28 To program a Personal Speed Dial number cccccccceeeeeeeeeeeeeeceeneeeeeteeeeteeaas 28 To dial a Personal Speed Dial NUMDEL 0 2 ccceeeee cece ee enneeeeeeeeesecenaaeeeeneeeseseaen 28 To dial a System Speed Dial NUMDE S 0 0 ieee teen 28 ADDITIONAL GALL FEATURES o3i 2 22 teeta es Se Bh Fie eta cot 29 FROG al fic ce ee est te ha tes wht BS a DB Ae ede aea 29 To redial the last external number Aiall du cc ccccccccceccecsecnccnccnecnecncceceecsecseeueseeeees 29 saved Number R6dialiiosied e2c2c 02 5 stisecodededagsdedecadshedeesssaouseodadadededscudaaddonesseaseasdstededededegacedsheasds 29 Call Pick Up nunnana a ited ed adaved isda a iaraa a d raea daada Ad Naa 29 To pick up a call ringing at another Station in your GIOUD 22 0c22cccseeeeeeeeeeeeeeeee 29 To pick up an external INCOMING Call 2 2 ccccceeeecenneeeeteeneeeeeenaeeeeecneeeessaaeeestanaaees 29 RING B tka a a a aa aaa 29 To have a busy Station call you back when it becomes fre ieee 30 To receive an exchange Line as soon as one is available ee cece eee e eee e este eee 30 Camp on BuSy 2 2 cci indices iai AA AAEE EEEL AAAA NEEE EE EEEE RE 30 Call Waiting from another Station ccc cece ec cccccceceeeeeeeceeeeeeeeeeeeeeeeeeaaaaaeee
112. ey You can use the Hands free Key to have a conversation without having to lift the Handset Press the Hands free Key to go off hook as if the Handset were lifted with the Keystation speaker and microphone replacing the Handset Pressing the key again goes back on hook as if the Handset were replaced You may also use the Keystation with a headset The Hands free key has a red light which is lit whenever the Hands free Key has been pressed to go off hook or to turn on the speaker Note Pressing the Hands free Key at any time during programming exits the programming menus and returns the Display to the Idle Menu Using the Volume Key e To adjust the speaker volume press the Volume Key when in Hands free Mode When the level is set the volume is retained for future calls or until readjusted There is also an option in Ovida to allow the volume to return to the default setting level 5 after each call This setting is independent of the volume settings for handset mode e To adjust the Keystation receiver volume press the Volume Key when in Handset Mode When the level is set the volume is retained for future calls or until readjusted There is also an option in Ovida to allow the volume to return to the default setting level 5 after each call This setting is independent of the volume settings for hands free mode e To adjust the ringing volume press the Volume Key when the Keystation is ringing Note The Volume level increases
113. f you have set an external divert It also allows Stations to be prohibited from activating an external diversion e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until External Diversion is displayed e Select External diversion e Select No trunk to trunk calls e Select the Stations that are not allowed to activate an external diversion or set up trunk to trunk calls e If both internal and external calls are to be diverted select All calls e If external calls only are to be diverted select External calls only 99 Commander Connect Owners Manual To move a faulty Station If a Station interface becomes faulty you can swap its Station programming to a different Station Calls for the faulty Station will be routed to the new Station From the Programming Station press the PROGRAM Key Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Port Swapping is displayed Select Port swapping Select the faulty Station from the Station list Select the new Station from the Station list Press the Hands free Key to finish programming To Change ringing from 50 to 25 Hz This option allows the ringing f
114. g Password and select Lines Press the Scroll Down Key N until Outgoing groups is displayed Select Outgoing groups Select the Group you wish to set up Up to eleven Groups can be set up each with a corresponding access code 0 760 769 Select the lines to be in the Group The lines in the Group are indicated by a Press the Hands free Key to finish programming Note Lines can be in one Outgoing Group only Selecting a Line to be a member of a Group automatically removes it from all other Groups 55 Commander Connect Owners Manual Outgoing Line Priority To program Outgoing Line Priority If the Commander Connect is equipped with a mixture of both ISDN and PSTN lines then the option is given to set a priority on which type of line will be selected for outgoing calls if the line access code 0 760 769 is dialled The default is that No Priority is set From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key N until Outgoing Line Priority is displayed Select Outgoing Line Priority Select the required option from No priority ISDN priority PSTN priority The chosen priority is indicated by a Press the Hands free Key to finish programming 56 Commander Con
115. g started basic call features on page 18 If you are using a standard telephone read the section Using a standard telephone on page 26 When you are ready to use additional call features refer to the section Additional call features on page 29 Station set up options on page 46 details information on how to set up your Keystation to suit your individual needs in the sub section Customising your Keystation System set up options that relate to call features are included in the above sections Refer to the section Miscellaneous system configuration options on page 99 for additional system configuration options including how to program which Stations ring on incoming calls how to set Day and Night Service etc To control which numbers system users may dial refer to Class of Service on page 60 Your Commander Connect may be equipped with a Voice Module in which case a number of powerful Voice Services are available These services include Courtesy Service Voicemail boxes Answering Machine and an Auto attendant Service Details are given in Using Voicemail and other voice services on page 64 Note Use of the standard Courtesy Service greeting does not require a Voice Module to be fitted Programming additional system options on page 88 covers miscellaneous system programming options If you have equipped your system with ISDN access read Setting Up and using ISDN on page 110 for details on the features and configura
116. gs the phone without lighting any Line Key Call answered When a call is answered the light associated with the line Key on the answering phone is lit steadily The light associated with the call on all other Keystations if the call was presented to a group is extinguished An answered call lights up on the Keystation that answered the call Call Placed on Hold If a Keystation places a call on hold the light associated with the Line on the Keystation flashes at the Hold Rate No other Line Key on any other Keystation is lit The Option to Return to Call is given on the Keystation menu The phone returns to idle To put a call on hold from a Standard Phone press the recall button R on the phone and go back on hook To retrieve the call on hold lift the Handset and dial the code 719 45 Commander Connect Owners Manual Button Hopping This feature allows the system user to choose if an answered call is automatically put on hold or disconnected when another line key is pressed To choose which option e From the Programming Station press the PROGRAM Key e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Button Hopping is displayed e Select Button Hopping e Select the option Disconnect or Autohold that you want The default is Autohold and the indicates the current program setting Press the handsfree key
117. h has been allocated a Voicemail box can record its own greeting This greeting will be relayed to callers who are answered by the Voicemail box e At your Station press the MESSAGE Key e Select Voice messaging e Enter your Station number when prompted e Enter your Voicemail Password 1111 by default followed by e Select the Primary or Alternate greeting e Select Record greeting e Speak to record a personalised greeting when prompted e Press Confirm Press the Hands free Key to finish programming To replay the Voicemail box greeting e At your Station press the MESSAGE Key e Select Voice messaging e Enter your Station number when prompted e Enter your Voicemail Password 1111 by default followed by e Select Greeting e Select the Primary or Alternate greeting e Select Replay greeting The greeting will then be replayed for you Composing Sending messages Internally This feature allows a user to compose a voice message from within a voice box and send that message directly to single or multiple voice boxes They can also compose a message and leave it in the mailbox they are using e At your Station press the MESSAGE Key e Select Voice messaging e Enter your Station number when prompted e Enter your Voicemail Password 1111 by default followed by e Scroll down N to select Compose a message e Speak to record a personalised message when prompted e Press Confirm or
118. hanged from the default of 15 seconds by changing the Hunt Timer which can be found in System Programming under System Timers When a Standard Phone has been assigned to multiple hunt groups the code to log in out of individual hunt groups is 723 followed by the group number 180 199 Logging In and Out of Hunt Groups When an Station is programmed as a member of a hunt group the option to log in or out is shown on the display of the phone When Log In Out is selected you are presented with a menu showing the groups that you are a member of Those with a solid diamond are the groups you are logged in to Select the Station you want to log in to or out of Note When an standard telephone has been assigned to a hunt group the code to log in out to the hunt group is 723 followed by the group directory number 180 199 To log in to all groups you are a member of dial 723 1 To log out of all groups you are a member of dial 723 0 Associating Lines with Groups or Stations for Incoming Ringing By associating lines with Groups or Individual Stations you can have lines ringing different groups or Individual Stations in Day and Night modes From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Select Incoming Ringing Select the line or Access Sele
119. hat you want The default is Internal Source and the indicates the current program setting Internal callers are always returned Tone on Hold e If no Options Module is fitted and External Source is selected the station menu is displayed e Select the Station that the music source is to be connected to The selected Station will be indicated by a Press the Hands free Key to finish programming Hot Line Stations can be programmed so that they automatically dial a number when they go off hook The number dialled can be a Station or an external number To have a Station dial a number automatically when the Handset is lifted e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Hot line is displayed e Select Hot line e Select the Station from the Station Menu e Enter the number to be dialled If you wish to dial an external number enter 0 or another Line access code before the external telephone number to select a Line Press the Hands free Key to finish programming Note When a Keystation is programmed as a Hot Line no other facilities can be invoked after it is programmed As soon as you go off hook on the Keystation the number is dialled Note A common application for the Hot Li
120. he System Programming Password Select Lines Press the Scroll Down Key N until PSTN Programming is displayed Select PSTN Programming Press the Scroll Down Key N until CND detection is displayed Select CND detection Select the Lines that have the CND service enabled The Lines you select will have a displayed beside them Press the Hands Free Key to finish programming 34 Commander Connect Owners Manual To associate a caller number with a name and route its calls to a Station Up to a hundred names each a maximum of ten characters including spaces may be associated with caller telephone numbers When a number with an associated name is received the name rather than the number is displayed Furthermore a Station number may also be associated with a telephone number In this case an incoming call from that number will ring at only that Station If the Station is busy the call rings in as normal in the case of Analogue Lines and returns a busy signal in the case of ISDN lines e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System Programming is displayed e Select System Programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until CLI Programming is displayed e Select CLI Programming e Select an Index Number 001 100 e Enter the caller telephone number e Press
121. ine Default 1111 Restrict use of PA All Stations can make See page 38 announcements Port swapping Not programmed See page 100 Not programmed See page 59 Manager secretary Not programmed See page 39 Tele secretary Tele secretary off See page 114 e Tele secretary on e Tele secretary off See page 100 See page 100 See page 101 See page 101 DSS Console Stations Station 20 27 set All others See page 18 not set See page 73 See page 112 See page 72 See Page 103 130 Commander Connect Owners Manual Lines settings options If Lines is selected the following screens appear 1 2 Select option Equipped Lines Group programming Incoming ringing Select option Outgoing Restriction Incoming calls only Outgoing Groups 3 4 Select option Outgoing line priority PABX group Answering Machine Select option LCR Codes LCR Timebands CLI Programming 5 6 Select option DDI Programming Auto Attendant Mapping PSTN Programming Select option ISDN Programming PRI Programming Exit 131 Commander Connect Owners Manual The following table lists the available Lines options with their defaults if applicable Equipped Lines Group Programming e Ring Group e Hunt Group Incoming Ringing Outgoing restriction Incoming calls only Outgoing groups Outgoing Line Priority e
122. ine group In default all numbers are dialled over Group 1 which is accessed by dialling 0 Note Up to twenty four digits may be stored in any location A name of up to ten characters including spaces can be used for each entry Note When programming a speed dial number you may insert a pause of 1 5 seconds between digits by selecting Pause on the display To dial a System Speed Dial number e Press the DIRECTORY Key e Select System speed dial e Enter the first letter of the name or scroll through the entries to find the entry you want e When you have selected the number or name you want a free line is automatically selected and the number is then dialled Note If some numbers are entered without names they are presented at the end of the list From a standard telephone dial one of the System Speed Dial location codes 8001 8500 Note By dialling the code 8 the scroll up and down keys can be used to view all the locations in location sequence Setting Display Messages This feature enables you to leave a Display Message that will be seen by any Keystation calling your Station You can also set a Display Message on a standard telephone but you cannot check the content To set a message to be displayed to internal callers e Press the MESSAGE Key e Select Display Messaging e Select the message to be displayed from the message menu e The message menu offers you the choice of eight pre Programmed messages
123. ing It is one of the ISDN programming options in the Line Programming Set up external call diversions in the normal manner See section on Page 22 When an external call is received for the Station the Commander Connect sends a message to the Network to deflect the call The call is diverted by the Network to the number programmed by the Station This option is set on if the Call Deflection Network service is provided on the ISDN lines When activated external call diversions set up by Stations are diverted using the Network deflect service e Select Call Deflection e Select Call Deflection on or Call Deflection off e A symbol indicates whether call deflection facility has been enabled or not 118 Commander Connect Owners Manual Setting up and using PRI ISDN 30 When the system is equipped with a PRI interface module it provides additional line capacity to the user A PRI module provides up to 30 ISDN channels to be used by the system the programming and set up options available on the PRI is described below PRI Channel Programming This allows the user to program the number of channels available to the system e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until PRI Programming is dis
124. ing Machine on and Off cesssessseeeeteetttttten aaa aaa aaa 77 To Program Lines to be answered by the Answering Machine 78 To change the greeting on the Answering Ma Chine uui cccceseeeeeeeese cern nteeeeeeeeeeeenen 78 To set the time a call will ring before the Answering Machine answers 78 To retrieve messages left on the Answering Machine sssssieteteetteeneetntee 78 To retrieve Answering Machine messages remotely 0 cceeeeee cee e enn nneeeeeeeeeeeeees 79 AUtozattemdantie resect RPh OD AS ee Ae tee ae Ne oe te 79 Single digit dial through of Auto Attendant ccccccccceteceteeeeeeeeeeeeeeeeeeeeeeeeettttees 79 To have an Auto attendant answer calls and allow Station access 000022 80 To customise the Auto attendant Message ccecececeeeennnneeeteeeeeeeeennaaenteeeesteenaa 80 Dialling when Listening to the Auto Attendant Greeting cccccccccccettetteeeeteeees 80 Replaying the main Auto Attendant Greeting cccccccccccccceteteeeeeeeeeeeeeeeeeeeeeeeentess 80 Recording a Temporary Auto Attendant Greeting cccccccccccceeeeeeeeeeeteeeeeseeeseeeeees 81 To change the ringing time before calls receive the Auto attendant greeting 81 Commander Connect Owners Manual Multiple levels of Auto attendant cccccccccccneeeeeeeeeeeeeceenaaeseeeeseesaaaaaeteteeeseseaes 82 Dialling a single Digit at 1 a yer Of Auto Attendant cccc
125. ion you can choose to route the calls over different lines at various times of the day for optimum call rates Once the facility is activated calls are automatically routed over the selected lines and the network code is sent to the line before the telephone number To set up codes to allow calls to be routed on specific Lines or networks Note From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR On to activate the facility Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialled by the user Enter an Output Code Up to 9 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific Network Provider Select the preferred or exclusive option If Exclusive is selected the calls can only be sent on the lines selected below If Preferred is selected the calls will be routed on any available Line if none of the selected lines are available In this case the output code is not dialled When Enabling or Disabling the LCR feature the new setting does not take immediate affect There can be a delay a of up to 1 minute for the setting to take affect 41 Commander Connect Owners Manua
126. ion to notify them of all new messages or only those marked as priority by callers to their voice mail Remote notification can be turned on and off as required If the call is to a personal number the user can access their voice mail when they answer the call by entering their voice mail password and pressing Setting Up your Remote Notification to a Personal Number You must first program the personal that the system is to call when a new message is received Then select whether all messages or messages marked as priority are notified Finally you turn remote notification on Programming a Personal Number e Press the MESSAGE key e Select Voice Messaging e Enter your station number which is your voice mailbox number e Enter your voice mail password 1111 by default followed by e Scroll down until Remote Notification is displayed e Select Remote Notification e Select Programming e Select Personal Number e Select Change e Enter the number and press confirm From a standard phone dial 4311 to program a personal number Notification of All Messages or Priority messages e Press the MESSAGE key e Select Voice Messaging e Enter your Station number which is your voice mailbox number e Enter your voice mail password 1111 by default followed by e Scroll down until Remote Notification is displayed e Select Remote Notification e Select Programming e Selec
127. is dialled the call will be routed to Group 15 If the digit 7 is dialled the call will be routed to Group 14 If the digit 8 is dialled the call will be routed to Group 13 If the digit 9 is dialled the call will be routed to Group 12 If the digit 0 is dialled the call will be routed to the Group associated with that line The AA Dial Time in User Timer programming can adjust the wait period after the first digit from 1 5 second The default setting is 2 If a call is received on an Auto attendant Line when the Voicemail system is busy the call will ring as a normal call If the Voicemail system becomes free before the call is answered the Auto attendant feature is activated the call is automatically answered and the Auto attendant message is returned You may use this service to allow callers to dial stations directly if you are not utilising the ISDN MSN DDI service 79 Commander Connect Owners Manual To have an Auto attendant answer calls and allow Station access From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Select Incoming ringing Select the Line or Access that is to be programmed Select Day Night or Day and Night Select Auto attendant Press the Hands free Key to finish programming To customise the Auto attendant message From the Progr
128. is returned as soon as a PIN is entered the Individual and System Speed dial options are not available Keys Programmed with digits Calls can be made by entering a PIN and when dial tone is returned selecting a key which is Programmed with a number A line access code must not be Programmed on the key 94 Commander Connect Owners Manual Call Logging with Portable PIN enabled When the Portable PIN option is not activated the current Call logging output is retained see section Call Logging When Portable Pin is set on the Call Logging output is modified A column is added which shows the Index number of the PIN used to make a call The Call Logging output when Portable Pin is activated is 1 2 3 4 5 6 7 8 9 10 11 O G_ 1234 10 01 04 12 00 01 00 00 30 L01 E21 E21 000 00 002 1234567 OIG 10 02 04 12 00 10 00 01 56 L02 E25 E25 orev 999 567890 I C 5678 10 13 04 12 01 13 00 06 32 L03 E22 E24 000 00 0123456 O G 10 13 04 12 02 24 00 09 10 L04 E20 E20 000 00 674563 The explanation of the data output is as follows Column Number Data Output Explanation Incoming I C or Outgoing O G call Account Codes Date day month year Start time Duration of the call Line used Initiating Station Terminating Station Cost Only with ISDN AOC available PIN Identifier The PIN Index Number Digits dialled or I C Caller ID numbers
129. it is an Internal Group A total of 20 Groups can be programmed All Groups are programmed with Station 20 at Power Up A maximum of 16 Stations or 15 Stations and the Central Bell can be programmed for a Group All groups can be called from other Stations From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Select Group Programming e The 20 Groups are shown Select the Group e Two options are shown Ring Group and Hunt Group A solid diamond indicates which type the group is currently set Select Ring group The menu showing the equipped Stations and Other is displayed Selecting Other will show the Central Bell if the 53 Commander Connect Owners Manual Note Options module is fitted and SO stations Select those Stations to be programmed in the group Select the Central Bell if it is to be included If Hunt Group is chosen select the type of Hunting for the Group Linear Circular or Longest Idle A solid diamond indicates which type of Hunt Group is currently set Select the type of group required For Linear and Circular select the required stations in order of priority as this will determine the order the stations will be rung within the group The length of time that each station is rung before stepping on to the next station in the group can be c
130. ivert calls on your ISDN Lines e Press the NETWORK Key e Select Network divert e Select Divert all calls or Divert when busy or Divert on no answer as required e Select Activate to activate the facility or Deactivate to deactivate the facility or Interrogate to check the current status of the divert e If you select Activate you will be promoted to Enter destination number Dial the desired destination for your calls and select Send to line Note For ISDN Lines in P MP mode a Station must be programmed with an MSN number in order to activate the Network Divert facility If a Station which has not been provided with an MSN attempts to activate the feature it will be presented with the prompt Invalid Note For ISDN Lines in P P mode the Network Divert applies to all ISDN Lines that is all Lines will be diverted To protect unforeseen diverts the user is prompted to enter the System Programming Password upon selecting Activation above Security Warning It is possible that a Station may misuse the Network Deflect facility Using ISDN to the desktop The Commander Connect can be equipped with an interface to an internal ISDN bus which allows ISDN devices to use your system ISDN lines When the Commander Connect is equipped with 40 Stations up to four internal ISDN buses can be provided Each of the ISDN buses can be equipped with up to eight ISDN devices Four
131. k to trunk Calls on a Station cccccccccceeeeeeeeeeeeeeeeeenaeeteeeeeseeeaes 99 External diversion Options c ccccccccceceeeeeeeeeeeeeecneeceeeeeeeeeeaaaaeeeessseseaaaaeseeeeeeeseaes 99 To move a faulty Station wee aaa 100 To Change ringing from 50 to 25 HZ ieee 100 Reverse cadent araoa oA E O alas gbarseanobas aaeansaboneseen 100 KEY Dad Feed packK raisonne A O A ONO 100 Fl Xible numbering osani e a a E O a daerded aa EEE 101 To program Paired Stations ON yOUr SYSteM ssssssennsnnnennnnnnennnnnnnnnnsnsnnnsnnnnn 103 To configure Analogue LIN S senene eea e E n 103 To Program Loop Calling on Analogue system LineS sssssssnsnnnnnnnnnnnnnneeea 104 Programming Reversal on Id1 cccccceseeeeeeeceeeeenn na eeeeeeeeeeeennaaeeeeeeeseeanaaaeneeeees 104 Programming CND Detection cccccccccccccccncneceeeeeeeeeeeeeeeeeennnenennnnnseseseseeeseeees 105 Programming TOn DIAM aet tusedecedecccdasedeeeeseencnctondedeeees 105 Programming Dialtone Detection 0 c cee ee cece cece nnn neeeeeeeeeeeeennaaeeeeeeeeseeenaaaenneeees 106 Routing calls to Phantom MAIIDOXES iccccccces nn neeeet eee eeeeeennaeeeeeeeeeeeanaaannnteeees 106 Naming Analogt liNa Sistr t iinit fe sen et ev ea ten tune ode ou satu N an a 107 Turning on the Line Name feature eect teeta aaa 107 FROONT MONIKO Tonea oo ered ee eau NE R ata wu A NN a dar avuawuoyes 107 FO SCESYSICMTIMCIS oho cocscocs tones seeuad a vote
132. l Least cost Routing activated automatically at set times You can program the Least Cost Routing facility to be automatically turned on and off twice during a 24 hour period enabling you to tailor your call charges through different service providers e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Scroll Down until LCR Timebands is displayed e Select LCR on times e You can enter two On times e Select LCR off Times e You can enter two times at which the LCR facility is deactivated A Third option LCR weekend is offered When this is selected the LCR service remains active from Friday night to Monday morning all off times over the weekend are ignored Press the Hands free Key to finish programming To route a call using the Least Cost Routing feature e Select a Line Key or dial a code for a Line 0 760 769 and select Send digits e Diala valid input code e When a Line is selected dial the telephone number you wish to reach Your call will then be connected with the output code being dialled before the telephone number Note Any Line Key or Line code 0 760 769 can be selected above However the system will select the line for the call based on the input code Sending a Forward Recall while on a call A Forward Recall
133. l which has been placed on hold rings back the Station that put the call on hold Recall on transfer This is the time that elapses before a call which has been transferred and not answered rings back the Station that attempted the transfer Divert on no answer This is the time that elapses before a call ringing at a Station with Divert On No Answer set is diverted Courtesy delay This is the time that elapses before an unanswered incoming call is presented the courtesy message Open the door This is the time that the Doorstrike relay will remain open following activation Door Station ring duration This is the time that Stations will ring when the Door Station is pressed 108 Commander Connect Owners Manual Call Park This is the time that elapses before a call placed on Call Park rings back the parked call Station Ringback time duration This is the time a Station will ring when Ringback has been invoked Auto Attendant Day The time a call to the auto attendant when the system is in day mode will ring before the auto attendant will answer the call Auto Attendant Night The time a call to the auto attendant when the system is in night mode will ring before the auto attendant will answer the call Ans Machine delay This is the time that elapses before an unanswered incoming call is presented with the Voicemail Answering Machine greeting Programmable message length This is the maximum length of a
134. l Down Key N until Timers is displayed Select Timers Press the Scroll Down Key N until Courtesy Delay is displayed Select Courtesy delay Enter the time required in seconds 01 30 Press Confirm Press the Hands free Key to finish programming To change the time before unanswered calls are disconnected You can change the time that a call will ring before being automatically disconnected by the Courtesy Service as follows From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key N until Timers is displayed Select Timers Press the Scroll Down Key N until Courtesy service length is displayed Select Courtesy service length Enter the time required in seconds 001 300 Default is 180 secs Press Confirm Press the Hands free Key to finish programming To have callers receive a customised Courtesy greeting When a Voice Module is installed you can program the Courtesy Service feature to select the Voice Module as the source of the message This allows you to customise the Courtesy Service by recording the message you wish returned to the caller To record a customised Courtesy greeting From the Programming Station press the PROGRAM Key Press the Scroll Down Key N un
135. layed e Select Portable PIN e Select PIN Table e Select the index 001 to 100 e Enter the required 6 digit PIN number you want to store e When the number is entered select Confirm e You are then prompted to select a Class of Service Press the handsfree key when finished Note Class 1 2 or 3 must be selected for each PIN The default is that each PIN is allocated Class 3 If the programmed Class 1 2 or 3 is selected the diamond is solid no change takes place the diamond remains solid indicating the Class allocated to the PIN 93 Commander Connect Owners Manual Making calls using a PIN from a keystation When the Portable PIN facility is activated the option Portable PIN is added to the idle display of all Keystations e Select the Portable PIN option or dial 799 e Enter a valid PIN number Dial tone is returned e Dial the external number If the number is allowed in the class of service allocated to the PIN the call progresses as normal If the number is restricted in the Class of service allocated to the PIN the call is disconnected NU tone is returned and Call Barred is displayed Making calls using a PIN from a standard analogue phone e Go off hook and dial the code 799 e Enter a valid six digit PIN A free line is automatically selected dial tone is returned and the external number can be dialled If the number is allowed in the class of service allocated to the PIN the c
136. le to program the key with a speed dial number select the Individual digits option Press the Hands free Key to finish programming Note If you are programming the key to call an external number remember to precede the number with a 0 or an Outgoing Group code 760 769 to select an exchange Line 46 Commander Connect Owners Manual To turn on Headset Mode Turn Headset mode on and off via the PROGRAM Key From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until Headset Mode is displayed e Select Headset mode e Select the required option Turn Headset on or Turn Headset off Once selected the Display will show Turn Headset On or Turn Headset Off and then revert to the Idle Menu Press the Hands free Key to finish programming Note The Handset does not operate in Headset Mode To set a ringing tone on your Keystation You can select one of six ringing tones e From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until Ringing options is displayed e Select Ringing options e Select Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 or Tone 6 which will cause the selected tone to sound e Select Confirm to use the chosen tone On the Display Ring type set will appear and then the Display will revert to the Idle Menu Press the Hands free Key to finish programming To
137. ly released 30 Commander Connect Owners Manual Multiple Call Park The Call Park feature allows you to put up to 5 external calls on special hold by parking it in the system Any Station may then pick up the call To park and retrieve a call e Ona Keystation select Call Park on the Display e Select the position that you wish to park the call in e Pick up park is then displayed on the top line on the Display on all Keystations e Select this option on the display e Select the required call to pick up from positions 1 to 5 Note Five calls may be parked in the system A parked call will recall after three minutes On a standard telephone the code is R712 followed by the position 1 5 to park a call and 712 followed by the position 1 5 to retrieve it Operator Services You can choose to use an operator with the Commander Connect telephone system For example the operator can transfer internal and external callers to internal Stations To call the operator e Dial the code 9 to ring group 11 Group 11 by default contains station 20 only To Intrude on a Line to Line call The Intrude feature is only available from Station 20 and is used to intrude on a call involving two lines that is when an external transfer or external divert has occurred When two lines are connected in conversation e Select one of the lines by pressing its Line key or e Select Intrude on the Display Y
138. m the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key N until Reversal on Idle is displayed e Select Reversal on Idle The lines with Reversal on Idle programmed are indicated with a Note For this feature to operate it also needs to be enabled by your network provider 104 Commander Connect Owners Manual Programming CND Detection On standard Analogue lines on the Commander Connect the CND Detection option is programmed The system can then detect when CND information is being sent from the network and display the number From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password Select Lines Press the Scroll Down Key N until PSTN programming is displayed Select PSTN programming Press the Scroll Down Key N until CND Detection is displayed Select CND Detection The lines with CND Detection programmed are indicated with a Note For this feature to operate this feature also needs to be enabled by your network provider Programming
139. maximum number of messages that can be stored in a Mailbox is 20 at power up This number is programmable from 10 to 50 messages The maximum message and Greeting length is programmable between 60 300 seconds The time allocated at Power Up is 60 seconds Un retrieved messages are deleted in 15 days and retrieved messages are deleted in 3 days A Station must be allocated a Voicemail box before it can use Voicemail In default Stations are not allocated a Voicemail box To allocate a Voicemail box to a Station e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Voice boxes is displayed e Select Voice boxes e Select the option required either Standard Voice Boxes or Information Only VB e Select the stations to be assigned a Voicemail box Press the Hands free Key to finish programming Note To assign group and phantom mailboxes Press the scroll down key N until Other is displayed Select Other Select either Group or Phantom as required and selected the appropriate mailboxes required Note A symbol will indicate what mailboxes have been assigned Note When allocating a mailbox Divert No Answer to Voicemail facility will be activated automatically 66 Commander
140. message e Dial3 Erase this message and move to the next message e Dial 4 Go back to the start of the message e Dial 5 Go back to the previous message e Dial6 Erase all messages e Dial 7 Go back ten seconds e Dial8 Go forward ten seconds Skip the time stamp e Dial 9 Forward the message to another Station e DialO Return Call Automatically make a call to the caller who left the message this feature is not applicable when mail box is accessed remotely More Information Menu e Dial 41 Turn remote notification on e Dial 42 Turn remote notification off e Dial 43 Program remote notification e Dial5 Compose a message e Dial 71 Change your name e Dial 72 Check your name e Dial 73 Delete your name Dialling when Listening to a Standard Mailbox Greeting When listening to a greeting from an Station system or phantom mailbox where messages can be left the greeting is skipped and the record tone is returned The caller uses to skip the greeting and start to leave a message immediately 71 Commander Connect Owners Manual Dialling when Listening to a Information Only Voice Mailbox The call is presented to the destination set in the Incoming Ringing programming for the line Remote Notification of Voice Messages When a user turns remote notification on a call will be made to the personal number programmed by the user to notify them that they have received a new voice mail message The user can set up remote notificat
141. message left in a Mailbox or a Greeting for a Mailbox Auto Attendant or Courtesy service AA dial time This is the delay allowed between dialling the first and second digit when dialling through the auto attendant AA Hunt timer This is the time a call will ring a station in a hunt group before it is diverted to the next station in that group Notification Delay This is the time delay between a mailbox receiving a message and a call is made to a pre programmed number to notify of a message received Notification Interval This is the time on which the pre programmed number is called if the initial call to that number is not answered Courtesy service length This is the length of time the courtesy Service feature will keep an unanswered call on the system before either i dropping the call voice module not available or ii sending the call to the answering machine voice module available To reset your system There are two system reset options available a warm and a cold reset e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Reset options is displayed e Select Reset or Reset to default CAUTION These are complete system resets not individual Station resets Selecting Reset warm res
142. mpt the selected Station is rung If there are no names in the directory the call is presented to the destination set in the Incoming Ringing programming for the line If is not dialled within 5 seconds the Station name or number is repeated and the message is again played If is not selected within a further 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the line If 1 is pressed the previous name in the directory is played followed by the message prompting the user to press if the name is correct The user can repeatedly press 1 to step back through a number of names If 2 is pressed the next name in the directory is played followed by the message prompting the user to press if the name is correct The user can repeatedly press 2 to step forward through a number of names If 3 is pressed the message Using the keys on your telephone please spell the last name of the person and then press For Q press seven for Z press 9 To exit the directory press star is played again If is pressed the caller is presented back to the Auto Attendant and the Auto Attendant greeting is played Note Although the names are entered using the code 2 for A 22 for B etc the matching is done using 2 for A B and C 3 for D E and F etc 86 Commander Connect Owners Manual Dial by name Programming There are three elements to programming the new Dial by name service
143. ms will be denoted by a next to the item Unselected items will be denoted by a next to it Selecting an item with a alongside causes the item to be selected and the symbol to change to and vice versa Using the Scroll Keys The Scroll Keys are located under the Display and are used to scroll up and down through the Display options as well as back and forward when text is being entered When the Scroll Down Key X is pressed while scrolling through the Display options the next three available choices are shown Conversely pressing the Scroll Up Key will take you back up the Display to the previous choice Using the Clear Key C If you press the Clear key C for 2 seconds when on a call it will clear the call down When you are scrolling through menus pressing the C key steps back to the previous level menu If you are entering digits before lifting the Handset or entering text pressing the C key deletes the last digit on the display Using the Keypad The Keypad can be used to enter digits when dialling or text when programming names or messages How to enter text when programming names or messages e Press 2 once for A twice for B and so on Pressing 2 continuously loops through ABCabc2 Press 3 once for D twice for E three times for F and so on e Selecting a different key moves the cursor on automatically to the next location If the next letter is on the same key you ca
144. n press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key N until Class codes is displayed Select Class codes Select the Table to which you want to assign codes Table 2 3 Allowed table or Restricted Table Select an Index number and enter the code When entering a code an additional option is given on the display of your Keystation This option is the Any key which when selected inserts the symbol X into the next character of the code number you are entering The symbol X will represent any number 1 to 0 Select Confirm when the code is entered Press the Hands free Key to finish programming To restrict Station outgoing calls during the day With this feature you can assign the Stations to a Class of Service that will operate when the System is in Day Service On power up all Stations are in Class 1 From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Stations Select Restriction classes Select Day Class of Service Select the Class you want to assign to the Stations Class 1 Class 6 Select the Stations to be entered in this Clas
145. n Class 2 is restricted from dialling the codes programmed in Table 2 Table 2 would typically be programmed with the international access code 001 3 A Station placed in Class 3 is restricted from dialling the codes programmed in Tables 2 and 3 Table 3 would typically be programmed with non local national access codes 4 A Station placed in Class 4 is restricted to internal and emergency 000 and 106 calls only 5 A Station can be placed in Class 5 in addition to being in Class 2 or 3 In this case the codes programmed in Table 5 are allowed 6 A Station can be placed in Class 6 in addition to being in Class 1 2 or 3 In this case the codes programmed in Table 6 are restricted The following table shows the types of restriction for the different Classes of Service available Type of restriction Table Class No restriction 1 Restrict codes in Table 2 Table 2 2 Restrict codes in Table 2 and 3 Table 3 3 Internal and emergency calls only 4 Allowed codes that can be combined with Class 2or 3 Allowed 5 Table Restricted codes that can be combined Class 1 2 or 3 Restricted 6 Table Note The emergency codes are 000 and 106 They cannot be barred Note Both Classes 5 and 6 can be associated with the same Station Note Class 5 cannot be associated with Class 4 Stations 60 Commander Connect Owners Manual To set up Class of Service access tables From the Programming Statio
146. n either wait for two seconds for the cursor to move on or press the right Scroll Key to move to the next location Pressing 1 or 9 and waiting two seconds gives a blank space e Pressing the Clear Key C deletes the last letter on the display e You can use the scroll Keys to move back and forward through the text A maximum of ten characters per name including spaces can be entered Commander Connect Owners Manual Using the Programmable Keys Line Keys There are eight Programmable Keys on the Standard Keystation 16 on the Executive Keystation and 32 on the Console The keys on the Keystations are pre programmed as Line Keys Each Line Key is associated with a Line the first key with Line 1 etc provided the system has lines equipped Pressing Line Key 1 selects Line 1 returning a dial tone and allowing you to dial an external telephone number The Line Keys incorporate a light which is lit on all Keystations when the associated Line is selected The light is green on the Keystation using the Line and red on all other Keystations When a call on a line is put on hold the associated Line Key light flashes on all Keystations unless the system programming is changed from the default as detailed on page 99 By default Programmable Keys select available lines on the system should you wish to allocate alternative functions to these keys this can be facilitated using Key Programming See page 46 Using the Hands free K
147. ne feature is for a fax or modem The Station can be set to automatically select an exchange Line so the fax or modem does not have to dial 0 Note Hotline facility can not be programmed on station 20 59 Commander Connect Owners Manual Assigning Station names You may assign names to Stations When a Station receives an internal call its Display will show the calling Station name in the place of the calling Station number To assign a name to a Station e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Select Name programming e From the Station Menu select the Station you want to name and enter the name as described on page 16 Up to ten characters including spaces can be entered for each name e When the name is entered select Confirm You will be presented with the Station Menu and can continue programming other names Press the Hands free Key to finish programming Class of Service Each Station may be programmed for a Class of Service This determines the type of call the Station is allowed to dial Four tables which can be programmed with up to fifty codes are used to implement six Classes of Service 1 By default all Stations are in Class 1 that is they have no restriction placed on them 2 A Station placed i
148. nect Owners Manual Day Service Night Service The Day Service Night Service feature allows you to change the Stations which ring on incoming calls change the Class of Service at each Station and change the voice greeting heard by callers if you have Voicemail installed These changes can take place automatically at pre programmed times daily or can be invoked manually Furthermore the system can be programmed to remain in Night Service over the weekend To set the automatic start and end times for Night Service The Automatic Night Service feature allows you to set two time bands in each twenty four hour intervals the system then automatically enters Night Service From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key N until Night Service is displayed e Select Night Service e Select Automatic on times e Select On Time 1 to set the first time the Night Service turns on automatically e Enter the time in 24 hour format e g 1400 is 2 00pm e Press Confirm e Select On time 2 to set the second time the Night Service turns on automatically e Enter the time in 24 hour format e g 1400 is 2 00pm e Press Confirm e Select Off time 1 to set the first time the Night Se
149. nter the destination number e Select Divert to VM to divert the calls to the Group Voice Box Note The Group must be allocated a Voice Box for this option to be presented Go to page 76 Note Ifa Station which is not in the group attempts to set or cancel a divert for that group then Invalid will be returned Security Warning It is possible that a Station may misuse the External Divert facility Cancel group divert from system phone If All Call Divert is set for a Group All the Keystations in the group have the prompt Cancel Group Divert on their displays e Press the Cancel Group Divert option e The display will show the groups associated with the Station Select the required Group e Select the divert type to be cancelled Group Divert from standard phones To set a group divert dial the Group Divert Code followed by the Group number 180 199 The Codes from a standard phone for Group Divert are e 792 Group Divert All Calls e 793 Group Divert On Busy e 794 Group Divert On No Answer 24 Commander Connect Owners Manual Holding conference calls This feature allows you to hold a three way conversation between three Stations or between two Stations and an Exchange Line or between two exchange Lines and a Station To hold an Internal Conference e When on a call press the Scroll Down Key N until Internal Conference is displayed e Select Internal c
150. nual To set up your system to display caller numbers received on Analogue lines CND SOIC Oh cc need a E asses accede cecedetneede E EEE Aa 34 To associate a caller number with a name and route its calls to a Station 35 Storing and redialling caller numbers CLI Store 35 To programme the CLI Store to store all calls or unanswered calls only 36 To set up Stations with an individual CLI Store 22 ccccseeeeeeeeeeeeeeeceeeeeeeeeeteesees 36 PAGING ssni a aaea f aaa oge ia alaa e i e dadadada daai i iai i 36 To program a Station for use with a Public Address amplifier cccccccceee 37 To make an announcement over a Public Address System eesssssceeeeesserrrne 37 To respond to a page over the PA SYStOIN Lu ccceeeeeeeeee cece nnn neeeeteeeeeeeeanaaneeeeeeeenaaa 37 To make an announcement over the speakers of all Keystations cscee 37 To make an announcement over the speakers of all Keystations and the PA 38 To make a call over the speaker of another Keystation cssssssseesseeteeeeeeeennnee 38 To answer a Voice Call at your Station ccceeeeeee teeta 38 To protect Keystations against Announcements and Voice Calls 00000000000025 38 To prevent Stations from using the Public Address system 00nnnnnnnnnnnnnnnnnnnn 38 Manager Secretary ianea aaa edi Aa daaa i eeaeee aaa 39 To set up Manager Secretary combinations 0 0 eeeeeetee teeta aaa 39 To
151. of these can be powered from the Commander Connect the remaining four if equipped must be independently powered Eight Station numbers are allocated to each ISDN internal bus interface The first interface is allocated Stations 110 117 and the second is allocated Stations 120 127 the third is allocated Stations 130 137 and the fourth is allocated Stations 140 147 Incoming data calls are presented to an internal ISDN bus when one its ISDN Station numbers is programmed in the ringing group If an appropriate device is connected to the internal bus the call will be presented to it For example if you connect an ISDN fax machine to the first S bus interface of your system and program an MSN number to ring Station 110 directly then callers can use this MSN number to send you ISDN faxes 116 Commander Connect Owners Manual Configuring ISDN on your system ISDN programming options set by your Commander technician during installation are available to configure ISDN on your system It is recommended that you do not change the existing settings To access ISDN configuration options e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key N until ISDN Programming is displayed e Select ISDN programming Follow
152. oice Module must be equipped Customised Courtesy Service Yes Answering Machine Service Yes Auto attendant Service Yes Speed Dial Common 500 Speed Dial Personal 30 Classes of Service Call Restriction 6 classes 4 Tables of codes Conference Calls 3 participants 2 external Call Logging Yes Internal External Music On Hold sources Yes External MOH via optional Options Module or Music on hold station interface Battery Backup Unit Yes PABX operation Yes Remote maintenance and programming Yes Remote diagnostics Yes Commander Contact Details Commander 132 777 For information on obtaining additional Keystations or system options please call Commander on 132 777 This number is pre programmed and can be accessed under the Directory key on the Keystations 10 Commander Connect Owners Manual Using this handbook This Owner s Handbook is your guide to using the Commander Connect system and its features with either a Keystation or a standard telephone It also explains how to program system settings using your Keystation In describing the various system features dialling codes are given which you use with a standard telephone to activate the features If you wish you can also use these codes from a Keystation Read the section Introducing the Keystations on page 12 to understand how to operate the menus and use the other features of your system Keystation To get up and running read the section Gettin
153. om the Programming Station select the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until Tone protect is displayed e Select Tone Protect e Select the Stations you wish to allow receive Call Waiting tones A 0 is displayed beside those Stations allowed to receive Call Waiting tones and a is displayed beside those Stations protected against receiving Call Waiting tones By default all Stations will have a displayed except station 20 Press the Hands free Key to finish programming To protect an individual call from Call Waiting tones If your Station can receive Call Waiting tones you may protect each call on an individual basis from interruption e When you are on a call select Tone protect on the Display From a standard telephone the code is R725 50 Commander Connect Owners Manual Reminder Call This feature enables you to set your Station to ring at a given time To set your Station to give you a Reminder Call at a given time e From the Idle Menu press the Scroll Down Key N until Reminder Call is displayed e Select Reminder call e Enter the time in the 24 hour clock format for example 1423 for 2 23 pm e Press Confirm At the programmed time the Station will give ten rings If not answere
154. on on the Display or press the Hands free Key 25 Commander Connect Owners Manual Using a standard telephone Feature access codes list You may access the wide range of Commander Connect features with a standard telephone To use a feature dial the appropriate code from the list below In the table R means the Recall Key If your telephone is equipped with memory keys you may program feature codes onto the keys refer to your telephone user guide for instructions Feature Answering Machine on off Night Service from Station 20 only Call Pick up incoming calls only Call Pick up Group all calls Tone Protection CLIR activation Conference Display Messages Divert All Divert on Busy Divert on No Answer Do Not Disturb set cancel Not available to Station 20 Operator position Door Open External Call Hold Follow Me Forced Call Waiting Forward Recall Group divert All Calls Group Divert on Busy Group Divert on No Answer Keypad protocol Line Access Group 1 Line Access Groups 2 11 Log in to all hunt groups Log out of all hunt groups Log in Log out of Hunt group Ring Back Operator Group 11 PA Answer Voicemail box number Voice call to page an individual Keystation Replay the Auto attendant greeting Code 737 738 726 727 725 R725 724 R3 729 1 8 732 Xx 733 Xx 734 xx 736 731 R731 R 735 Password xx R8 R722 792 793 794 728
155. on the phone selecting the line Making external calls when in PABX mode External calls can be made e By dialling the line access digit 0 760 769 or selecting a speed dial or redial number If the Keystation is programmed with a Line Key or Keys the light on the first available line key is lit e By selecting an available Line Key If a free line or B channel is available an external dial tone is returned and the light associated with the Line Key is lit If no line or B channel is available a busy tone is returned and the Line Key light is not lit Instead the display indicates that no line is available Incoming Calls In PABX mode of Operation Incoming calls made to ring Groups Stations Auto Attendant Courtesy Service or Answering Machine This programming is the same for both PABX and Key system Modes of Operation When a call is presented to a Keystation the phone is called and the light on the first available Line Key on the Keystation flashes at the Ringing Rate If the call is presented to an individual phone the key associated with the first available Line key on the phone flashes at the Ringing rate No Line key on any other Keystation is lit If the call is presented to multiple Keystations in a Ring Group the line key light is lit on all the Keystations in the group with an available Line Key No other Line key on any other Keystation is lit If the call is presented to a Keystation with no available Line Key the call rin
156. on your Keystation display See page 34 e The duration of external calls is displayed on the top line of the Display Menus When the Keystation is idle the Idle Menu is presented containing a large number of options displayed in groups of three This menu showing the first three options is shown below Use Scroll Keys below Display to scroll up and down HH MM DD MM YY Internal call Redial Last number 00 0 0 6 Saved numbers If you are on a call or operating a feature the menu changes to offer only those options relevant to what you are doing Also when features such as Station Lock are set the first prompt on the Display becomes the option to cancel the activated feature When activating certain features it is necessary to select the Stations on which you wish to activate the feature In this case the Station Menu lists all the Stations connected to the system Similarly a Line Menu may be presented listing all the Analogue Lines and ISDN Accesses connected to the system 15 Commander Connect Owners Manual Using the Display Keys to select menu options The six Display Keys located on each side of the Display are pressed to select the menu option shown alongside on the Display This will either activate a feature cause another menu to be displayed or select items from a list When selecting from a displayed list e g Stations from the Station Menu selected ite
157. onference e Select the Station to be included in the conference e When the Station answers select Conference on the Display To hold an External Conference e When on a call press the Scroll Down Key N until External Conference is displayed e Select External conference e Select a free Line and dial the external number e When the call is answered select Conference on the Display Note An external conference call ties up two exchange lines Such calls are called trunk to trunk calls Note At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call From a standard telephone press R when on a Call place the second call and when it is answered dial R3 Using your Keystation with a headset Your Keystation is equipped with a socket for a Headset To manually program Headset Mode see page 48 When you plug the headset into the socket a prompt Turn Headset On is presented on the display Select Turn Headset On The phone is now programmed to operate with a headset Turn Headset Off is now displayed to allow you to revert to Keystation mode To make an internal or external call when using a headset e Press the Hands free Key and dial your calls in the normal way To clear down end a call when using headset e Press the Hands free Key To answer a call when using a headset e Select the Answer the call opti
158. ou will then be connected in a three way conversation System Speed Dial list You can program five hundred system speed dial numbers and names Users of the system may then access these numbers provided they are not restricted from dialling the number because of their Class of Service An option is provided to associate the numbers with line groups so that the numbers can be dialled over particular lines For a description of the Class of Service Override facility see the Call Restrictions section on page 62 In short this facility allows a Station to access all system speed dial numbers even though the Station may be restricted from directly dialling a number depending on Class of Service lf a number or an incoming call matches a number in the speed dial list the name in the list will be displayed 31 Commander Connect Owners Manual To add or delete a System Speed Dial number e Select the directory key e Press the Scroll Down Key N until System Entries is displayed e Select System Entries e You are prompted for a password Enter the system programming password e Select the index 001 to 500 e Enter the required telephone number you want to store e When the number is entered select Confirm e You are then prompted to enter a name Do one of the following e Press Exit or Confirm if you do not wish to enter a name e Enter a name as described on page 16 e You are then prompted to select a l
159. played e Select PRI programming e Select No of B channels option e The current setting is displayed on the screen for 2 seconds e Enter the required number and press Confirm Press the Hands free Key to finish programming Line Programming Changes when a PRI module is equipped When a PRI module is equipped the following Line Programming options are modified Equipped Lines Equipped Lines programming when PRI is enabled When a system is equipped with a PRI module the PRI Access does not appear in the equipped lines menu however any additional PSTN or ISDN lines will appear here Their line numbers are 31 to 34 for PSTN and Access 1 to 2 for ISDN lines 119 Commander Connect Owners Manual Incoming Ringing Auto Attendant Courtesy Service If a PRI Access and no backup lines are installed then the Incoming Ringing is programmed as follows From the Programming Station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select Lines Select Incoming Ringing option The menu updates to show only the PRI option Select PRI Access Select Day Night or Day and Night If the line is to ring an individual Station select Station and then the required Station If the line is to be presented to a group select Group and then the required group
160. presented with the Voice Messaging Control Menu The options displayed are Play Erase all messages Greeting Change Password Monitor Compose a message and Exit e Select Greeting e Select Record greeting e Speak to record a personalised greeting when prompted e Press Confirm Press the Hands free Key to finish programming To set the time a call will ring before the Answering Machine answers e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Timers is displayed e Select Timers e Select Answering Machine Delay e Enter the time The default is 010 seconds Press the Hands free Key to finish programming To retrieve messages left on the Answering Machine When messages have been left the Message Waiting Light on Station 20 will be lit and the Ans machine messages will appear on the top line of the display e Select Ans machine messages e Enter 9 as the Station number e Enter the Voicemail Password and select the option you require Note Station 20 can have its own Voicemail box accessed by using Station number 20 The Answering Machine has its own Mailbox accessed by using Station number 9 Both can have their own Voicemail Pass
161. r Enter your voice mail Password 1111 by default followed by You are presented with the Voice Messaging Control Menu The options displayed are Play Erase All Messages Greeting Change Password Monitor Record Name and Cancel Select Record Name Note If no name is programmed or a name is deleted when the name is checked the Station number is returned e g Station twenty one 87 Commander Connect Owners Manual Programming additional system options Using a Door Station You can equip your Commander Connect with a Door Station The Door Station has a button which when pressed rings at programmed Stations and has a microphone speaker for communication With a Door Station fitted in your reception area anyone visiting your premises can call when they arrive and you can speak to them before you let them in Your Commander Connect also features a Doorstrike relay output which can be used to operate a Doorstrike mechanism to allow you open the door from your Station You must purchase the Doorstrike mechanism yourself and arrange for a qualified electrician to install it To set up a Door Station on your System e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Select Door Station e
162. r length If it is a PABX Station the system selects a PABX Group and if a Line is free dials the digits If the selected number is an external number the system attempts to select an exchange Line If one is available it dials the number without inserting the access digits If an exchange Line is not available a free PABX Line is selected and the access digits are automatically inserted If Redial is activated the number is redialled on the same group on which the original call was made To Program PABX Access digits e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System Programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until PABX group is displayed e Select PABX group e Select which Outgoing Group you wish to use You are then presented another menu with which to program the parent PABX Access digits e Select Set clear PABX status to set or clear the selected Outgoing Group as a PABX Group A confirmation prompt appear momentarily on the top line of the Display e Select Access digits Enter the Access digits for an external Line on the parent PABX and select Confirm e Select Stn num length Enter the number of digits in the Station numbers on the parent PABX Press the Hands free Key to finish programming 96 Commander Connect Owners M
163. r telephone number See page 28 for Speed Dial lists D Newark ISDN This key accesses ISDN services DSS Console Stations Up to 8 of the Executive Keystation Stations can be equipped with Consoles e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Press the Scroll Down Key N until DSS Stations is shown e Select DSS Stations e Select those Stations which are to be equipped with Consoles Up to eight Stations may be selected A Power supply is used to provide the additional power needed for the additional 32 keys Backlit Display The Executive Keystation can be backlit when the keystation is being used The additional Power supply must be used to backlight the keystation Commander Connect Owners Manual Getting started basic call features Making and answering calls To make an external call e Lift the Handset and select a free Line in one of the following ways e Press the Line Key 1 for Line 1 Line Key 2 for Line 2 and so on This is applicable only if the Programmable Keys are programmed as Line Keys which is the default programming e Dial 0 to select a Line from Outgoing Group 1 e Dial 760 769 to select a Line from Outgoing Groups 2 to 11 respectively e Dial the telephone number you require
164. re standard PSTN lines and are unsupervised that is they do not have the Reversal on Idle network option see page 104 To make an external consultation call While on an external call you can contact another external number to make an enquiry as follows e Press the Scroll Down Key N until External Consultation is displayed e Select the External Consultation option on the Display e Select a Free Line and dial the number e When the call is answered you can go back and forth between both calls Select the Return and hold option on the Display each time you want to swap to the other call Deflecting calls This allows you to divert a call that is ringing at your Keystation To deflect a call ringing at your Station e When a call is ringing at your Keystation select Deflect the call on the Display e Select a free Station from the Station List presented on the Display The call is presented to the selected Station and stops ringing at your Keystation If you attempt to deflect a call to an unavailable Station it will continue ringing To Forward a call ringing at your Station to Voicemail e When a call is ringing at your Keystation select Forward to VM on the Display The call is deflected to your personal voice box e The call is diverted to the Group Voice Box if the call is a group call If the Voicemail is busy the call continues to ring at your Keystation Note For information on
165. requency to be changed from the default 50Hz to 25 Hz on individual Stations Note From the Programming Station press the PROGRAM Key Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until 50 Hz ringing is displayed Select 25 Hz ringing Select the Stations to ring at 25 Hz Press the handsfree key to finish programming The default is that all Stations are set for 50 Hz ringing Reverse cadence The external and Internal ringing cadences can be interchanged on a Station by Station basis From the Programming Station press the PROGRAM Key Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Reverse Cadence is displayed Select Reverse Cadence Select the Stations that require the cadences changed Keypad Feedback The keystations provide confidence tones while digits are being dialled This can be disabled on a Station by Station basis From the Programming Station press the PROGRAM Key Select System programming Enter the System Programming Password Select Stations Press the Scroll Down Key N until Keypad feedback is displayed Select Keypad Feedback Select the Stations for which confidence tones are not required 100 Commander Connect Owners Manual Flexible numbering The Station numbers Line access digits and first digit of the
166. ress the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Stations Press the Scroll Down Key N until Sys Speed no override is displayed Select Sys speed no override Select the Stations on which you wish to activate the feature Those Stations allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a Press the Hands free Key to finish programming Note Numbers on a Station s Personal Speed Dial list cannot override the Class of Service restriction of the Station 62 Commander Connect Owners Manual Power failure options To provide battery backup Your Commander Connect can be equipped with an optional Battery Backup Unit BBU When equipped full operation of the Commander Connect is provided for at least one hour in the event of a power failure If your system is equipped with ISDN access it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails Battery Alarm If your system is equipped with a Battery a message Battery is displayed on Station 20 if the system is running on the Battery If you are not aware that the normal power has failed check that the Commander Connect System is correctly plugged in To make outgoing calls following a power failure In the event
167. ring at another Station if your Station is busy engaged Alternatively you can divert all external calls to an external number if your Station is busy In this case internal calls will not be diverted but will be given the busy tone e From the Idle Menu press the Scroll Down Key N until Station Divert is displayed e Select Station Divert e Select Divert when busy e Enter an internal number if you want to divert all your calls to another Station e Enter 0 760 769 followed by an external number if you want to divert calls to an external number A programming option is available to allow both internal and external calls or external calls only to be diverted externally e Select Confirm to accept the number To set a Divert on Busy from a standard phone the code is 733 followed by the destination number Security Warning It is possible that a Station may misuse the External Divert facility The default setting is that no Station is allowed to set the facility Note When Divert On Busy is enabled on a Station to divert to an external number external incoming calls will divert but internal calls will not Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the divert will take effect on the Commander Network No line is
168. rting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls If you have ISDN lines on the switch and subscribe to the Network service Call Deflection the divert will take effect on the Commander Network This has the advantage of no line being busy on the switch when the Divert is activated From a standard telephone the code to set and cancel the diversion is 732 To divert your calls to you while you are at another Station The Follow Me feature allows you to set a call divert to another Station after you have left your Station e From the Keystation answering the calls press the Scroll Down Key N until Station Divert is displayed e Select Station Divert e Select Follow me You will be prompted to enter your Station number and your Station Lock Password Default Password is 123 Once these details are entered the diversion is activated Note Once set the Idle Menu on your own Station will show the option Cancel Station Divert To cancel the Follow Me diversion select Cancel Station Divert Note Follow Me will not divert a call from a Station if the call has been previously diverted by Follow Me to that Station From a standard telephone the code is 735 22 Commander Connect Owners Manual To divert calls when your Station is busy The Divert On Busy feature allows you to divert all your calls to
169. rvice turns off automatically e Enter the time in 24 hour format e g 1400 is 2 00pm e Press Confirm e Select Off time 2 to set the first time the Night Service turns off automatically e Enter the time in 24 hour format e g 1400 is 2 00pm e Press Confirm Press the handsfree button to finish programming To manually turn on Night Service The Manual Night Service feature enables you to turn Night Service on or off manually When you turn Night Service on the Night Service ringing and Class of Service come into operation e At Station 20 from the Idle Menu press the Scroll Down Key N until Night Service is displayed e Select Night Service Note When the Night Service is activated Night appears on the display on all the keystations On station 20 only one of the display key options will be cancel Night Service When this button is pressed Night Service will be disabled From an SLT on station 20 only the SLT dials 738 to toggle the night service of and on 57 Commander Connect Owners Manual To have Night Service remain on over weekends The Weekend Service feature ensures that if Night Service is invoked on a Friday evening the switch remains in Night Service until Monday morning e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System progr
170. s Press the Hands free Key to finish programming Note When a station is selected for Class 1 2 3 it will be automatically removed from other classes except class 5 and 6 To restrict Station outgoing calls during the night With this feature you can assign the Stations to a Class of Service that will operate when the system is in Night Service On power up all Stations are in Class 1 From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Stations Select Restriction classes Select Night Class of Service Select the Class you want to assign to the Stations Class 1 Class 6 Enter the Stations to be entered in this Class Press the Hands free Key to finish programming 61 Commander Connect Owners Manual To allow Stations use System Speed Dials overriding call restrictions You may wish to allow Stations to dial numbers entered in the System Speed Dial list which they are restricted from dialling directly For example these could be numbers that Stations in Classes 2 3 or 4 cannot dial directly Entering these numbers into the System Speed Dial list and activating this feature on the Stations allows the restricted Stations to access these numbers By default this feature is not activated on any Station From the Programming Station p
171. s free so you can make calls receive calls and use its features without lifting the Handset The Keystations are in diagram format below Standard Keystation Mute Key Hands Free Key Light 4 Function Keys Program Volume Keys Message Directory Network Message Waiting Ringing Indicator Data Socket and Headset Socket CC underneath a gt aap a gt a gt Ee wv N 731 4 INTERNAL CALL REDIALLAST NUMBER SAVEDNUMBERS Display Keys Scroll Edit Keys Programmable Keys Commander Connect Owners Manual Volume Keys 4 Function Keys Program Message Directory Network Executive Keystation with Console Hands Free Key Light Message Waiting Ringing Indicator Data Socket and Headset Socket underneath DSS Console INTERNAL CALL REDIAL LAST NUMBER ooann m Display Keys Programmable Keys C Key Programmable Numeric Scroll Edit Keys Keypad Keys Volume Keys Executive Keystation Mute Key Data Socket and Headset Socket 4 Function Keys Program Message Directory Network Message Waiting Ringing underneath Indicator 08 08 02 CALL INTERNAL REDIAL LAST NUMBER Display Keys Scroll Edit Keys 13 Commander Connect Owners Manual To adjust how your Keystation is mounted e The desk plinth allows you to mount
172. s poe aeuadedad dodanie sees eee pons euvedetedes 108 Commander Connect Owners Manual TOTESCLYOUF SY SION oeiee aeaa co Lesaeeep leeds vee EA EEE E eed se a EE 109 SETTING UP AND USING ISDN cece ceecrecnecnecescssessessecnsessessesesessesseseseeeseegs 110 Multiple Subscriber Numbering MSN Direct Dialling In DDI eee 110 To Program DDI numbers with names and have them ring Stations 111 To Program MSN numbers with names and have them ring Stations 111 Assign a specific phone number to a Station ccccccceececneeeeeeeeeeeeeeenneeeeeees 112 Multiple Call Handling as seene e aA A aAa 112 Calling Line Identity CLI services eee EEEE EEEE EEEE EEEE EEEE 112 To prevent your number being sent on an individual call a se 113 To prevent numbers being sent on all Station calls 000000000nnnnnnnnnnnnnnnneenenenne 113 To prevent numbers being sent when answering a call on all Stations 113 To Program Stations to have a minimum 3 1kHz bandwidth 0 0 0 113 Tele s ct tary vse ete n e A TO O TOE 114 To allow a Station to see who an incoming call iS fOf 0000nnnnnnnnnnnnnnnnnnnnennnneane 114 Malicious Call Trace MCT 000 ce eeeeeeeeeeeeeeeeeeeeee eee ee aaa aaa aaa aaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaee 115 To request the network to make a Malicious Call Trace MCT 000000000000000 115 Advice of Charge AOC
173. s returned and the message Restricted is shown on the display 121 Commander Connect Owners Manual Outgoing Groups Outgoing Groups when PRI is programmed In this case the B channels can not be separated and therefore the PRI Access is presented as an individual option and Outgoing Groups are programmed as follows e From the Programming Station press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the System Programming Password e Select Lines e Press the Scroll Down key N until Outgoing Groups is displayed e Select Outgoing Groups option e Select the group you wish to set up Up to 11 groups can be set up each with a corresponding access code 0 or 760 769 e Select either the PRI or the back up lines Line 31 Line 34 or Access 1 2 e If PRI is selected all the available B channels are placed in the selected group e In default the PRI Access and additional Lines are all in Group 1 selected by dialling 9 LCR Codes LCR programming when PRI is programmed When the option to select lines is presented the menu is updated to the PRI Access and the back up lines equipped LCR Codes are programmed as follows e From the programming Station press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the
174. s the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until Permanent CLIR is displayed e Select Permanent CLIR e Select the Stations whose numbers you do not wish to send to the network The Stations that will not have their numbers presented are indicated with a Press the Hands free Key to finish programming To prevent numbers being sent when answering a call on all Stations e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System Programming is displayed e Select System programming e Enter the System Programming Password e Select Station e Press the Scroll Down Key N until Permanent COLR is displayed e Select Permanent COLR e Select the Stations whose numbers you do not wish to send to the network The Stations that are selected are indicated with a Press the Hands free Key to finish programming To Program Stations to have a minimum 3 1kHz bandwidth This feature allows Stations to be programmed to have a minimum speech bandwidth of 3 1kHz This is used when a modem or fax machine is connected to a Station and the unit is equipped with ISDN lines e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming
175. sages are deleted in 15 days e From the Programming station press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Stations e Select Call Recording e Select the Stations that are to be allowed to record calls Press the Hands free key to finish programming 75 Commander Connect Owners Manual Group mail boxes If Group Divert is activated to voice mail messages for the group will be recorded in the group voice box New group message will be displayed on the display of all Keystations in the Group To check all Voicemail Passwords All Voicemail Station Voicemail Passwords can be examined from the Programming Station From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password and select Stations e Select Examine passwords e Select Voicemail password e Select the Station whose password you wish to examine The Voicemail Password of that Station is briefly displayed on the top line of the Display Press the Hands free Key to finish programming To operate Voicemail from a standard telephone Standard telephones can also be allocated Voicemail boxes When a Voice box is allocated the Divert On No Answer is a
176. sduaeetacvescrecduegeesicuedevstedegatseeee tees 119 Equipped Lines programming when PRI is enabled 2 ccc ceeeseseeteeteeeeeeeeenes 119 Incoming Ringing Auto Attendant Courtesy S rviCe ccccccccccecetteeeeeeeeeeeeees 120 OutQOING ROStriICHON sicccicciccccicccces heh E 121 Switch equipped with a PRI ACCESS c ccccececeeeeeeeeeeeeeceenaaeeteeeseseaaaeesteteess 121 Incoming calls only when PRI is programmed cccccccccecstteeeeeeeeeeeeennaeeeeeeees 121 QUIQOING GIOUDS aa E A E EE 122 Outgoing Groups when PRI is programmed ccccccececteeceeeeeeeeeeeeeeteeseteeteeetess 122 LOR COTOS or E E E E NNT 122 LCR programming when PRI is programmed 0 0 cece eee a aaa aaa 122 Answering Machine Mailbox programming ccccseeeeeeeeeeeeeenneeeeeeeeeseennnaaeeteeees 123 Answering Machine Mailbox Programming when a PRI is Programmed 123 Analogue Basic Rate line backup o cccccccccccectecteeteeceeeeeeeeeeeeeeeeeeneetetentttteteettgs 123 Presentation of Lines on the Keystations cccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteetttes 123 Programmed Keystation keys in Key system MOC eeeccceeeteeee cece eeeeeeennenneeees 123 Line presentation in the Keystation display cccccccecesstseeeeeeeeeeeeennnaeeeeeeeeeeanaa 123 PROGRAMMING REFERENCE 0uuooo cc ccececesecnecneceseeseesesesssessesseseecssessesaeeneeeeeeeee 124 Individual Station programming OPtiONS
177. se and program the Station to ring for these numbers as described on page 111 e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until Tele secretary is displayed e Select Tele secretary e Select Tele secretary on or Tele secretary off to activate and deactivate the feature respectively Press the Hands free Key to finish programming 114 Commander Connect Owners Manual Malicious Call Trace MCT Malicious Call Trace MCT is an ISDN service that may be obtainable from your ISDN Network Provider If you subscribe to this service you can request your provider to store the telephone number of a caller incoming on an ISDN Line You can make the request to the network during a call or within thirty seconds of call completion This service is typically used when you are receiving malicious calls and the caller has restricted the network from displaying their number For detail on how the service operates please contact your Network Provider To request the network to make a Malicious Call Trace MCT e During an incoming call or within thirty seconds of the caller hanging up press the NETWORK Key e Select Malicious call trace e If your request is confirmed your Display shows Confirmed
178. set the Display contrast on your Keystation You may choose from four levels of display contrast e From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until Contrast options is displayed e Select Contrast options e Select Level 1 Level 2 Level 3 or Level 4 to set a contrast option The prompt Contrast set appears on the Display Press the Hands free Key to finish programming To enter system programming If your Station is the Programming Station you have access to the system programming options If you select this option you will be prompted to enter the System Programming Password If this option is selected from any other Station the Display will show Programming Refused Again the default Programming Station is Station 20 e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password to access system programming 1111 by default 47 Commander Connect Owners Manual Background music This feature allows a Station to have music played over the speaker of a Keystation while the Station is idle This background music is supplied only if there is an external music source connected to the system via the Options module or a music on hold station interface This background music is disconnected as soon as the
179. stem Programming Password e Select Lines e Press the Scroll Down Key N until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key N until Line Name is displayed e Select Line Name All the available Analogue lines will appear on the screen e Select the required line and enter the name as required Press the handsfree key when finished Turning on the Line Name feature e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select System e Press the Scroll Down Key N until Present Line Name is displayed e Select Present Line Name A diamond indicates the feature is enabled Press the handsfree key when finished Room Monitor When a station activates Room Monitor and leaves the phone off hook stations 20 and 21 can dial that station and are connected to it e Press the handsfree key or lift the handset e Press the Scroll Down Key N until Room Monitor is displayed e Select Room Monitor Leave the phone off hook Stations 20 and 21 can call the phone and are connected directly to it All other stations calling the Room monitor station are returned busy tone From a standard analog phone dial 798 and remain off hook To cancel the facility go on hook 107
180. striction is displayed Select Outgoing restriction Select the Line Select the Stations to be prevented from accessing that line A is displayed alongside those Stations that are restricted from accessing the line and a is displayed alongside those Stations that have access to the line Press the Hands free Key to finish programming To program exchange lines to be used for incoming calls only From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key N until Incoming calls only Select Incoming calls only Select the lines that are to be used for incoming calls only Lines programmed for incoming calls only will be indicated by a alongside Press the Hands free Key to finish programming Outgoing Groups To program Lines into groups for access using the codes 0 760 769 Exchange Lines can be grouped together in up to eleven Outgoing Groups Each Outgoing Group is associated with a code These codes are 0 760 769 with Group 1 being associated with 0 etc Dialling a code selects a Line from the associated Outgoing Group From the Programming Station press the PROGRAM Key Press the Scroll Down Key N until System programming is displayed Select System programming Enter the System Programmin
181. t Priority Messages Only or All Messages From a standard phone dial 433 for priority messages and 434 for all messages 72 Commander Connect Owners Manual Turning Remote Notification on and off Press the MESSAGE key Select Voice Messaging Enter your Station number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Turn remote notification on or off as required From a standard phone dial 41 to turn remote notification on and 42 to turn it off Selecting the Stations that can activate Remote Notification In default no station can set remote notification Those Stations that can set remote notification are programmed in system programming From the Programming station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select Stations Scroll down and select Remote Notification Select the Stations that are to be allowed to record calls Selecting the Number of Simultaneous Calls The number of simultaneous remote notification calls can be set at 1 or 2 From the Programming station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password Select System Scroll
182. t of up to five hundred numbers Refer to page 28 for how to add numbers to your Personal Speed Dial list and page 28 to add numbers to the System Speed Dial list e Press the DIRECTORY Key e Select Personal Speed Dial to access your Personal Speed Dial list and System Speed Dial to access the System Speed Dial list e Select the number or name you wish to dial Use the Scroll Down Key N to move down the list A line will automatically be selected and the number dialled e In the System Speed Dial List you can enter a letter to assist in faster location of names To answer a call When the Keystation rings you can do one of the following e Select Answer the call on the Display e Lift the Handset e Press the Hands free Key e From a standard telephone lift the Handset Making a call when your phone is ringing You can make an internal or external call when your phone is ringing You can do one of the following e Selecta free line key to make an outgoing call e Selecta line key with a call on system hold to return to the call on hold e Answer a different call by pressing the line key of the second ringing call Press the C key Dial tone is returned You can make a call or invoke a feature Reseize The Reseize option is displayed when dialling an external call and when an external call is answered If Reseize is selected the current call is released and the line is re seized presenting external di
183. t to use standard Analogue signalling You can program your Analogue lines to use Loop Calling if required The benefit of having lines programmed for Loop Calling is that the line will not be disconnected by the switch if a digit is not dialled e From the Programming Station press the PROGRAM Key e Press the Scroll Down Key N until System programming is displayed e Select System programming e Enter the System Programming Password e Select Lines e Press the Scroll Down Key N until PSTN programming is displayed e Select PSTN programming e Select Loop calling e Amenu showing the Analogue lines will be presented The lines using Loop Calling are indicated by a Those using the standard signalling are indicated by a Select the lines as required Press the Hands free Key to finish programming Note Last number Redial Call Barring Saved Number System and Personal Speed Dial will not work on the lines allocated as Loop Calling Programming Reversal on Idle On standard Analogue lines on the Commander Connect the Reversal on Idle option is programmed The system can then detect when callers go on hook and automatically clear down lines This supervision on lines enables the trunk to trunk services to be available on the lines If Reversal on Idle is turned off then the trunk to trunk services are Timed to drop after 5 minutes as the system cannot detect when calls have been completed e Fro
184. teeeeeeeetetettess 43 Entering Account Codes Forced mode cccccccccceeeeeeceeeeeeeeeeeeeeeeeeeeeeeeneneenettnes 44 d 9 41 e0 gt et rretrrerrrrrrEeeRre ea rrr rer rere reer rrrT eer reC rrr rrr err eT rrererrrerercrecrercy 45 Line appearances on Keystation Keys wii eccccieeeeeeeec cece ennneeeeeeeeeeeennaaeeeeeeeeeeeanaaaegs 45 Making external calls when in PABX mode w0 ccseeee cece eee e en nnteeteeeeeeeeennnaeneeeeeeeenaa 45 Incoming Calls In PABX mode Of Operation cccccccceceeceteeeeeeeeeeeeeeeeeeeteeeeeseentetes 45 Call ANS WOlEO sie ccceccckivueNicciecdedsicceeevcdeves sieves cusdcecdncdicccekecevecevecetesckedsccdiscdicccetevets 45 Call PlaC d ON HOG esis cecp tec cicsccetet ee a aaa EENET EDAEN AEE EEA 45 Button Hopping isos eee ete eee 46 STATION SET UP OPTIONS 33 ic2s ice eee cas Aa a a ove 46 Customising your Keystation 0 0 0 0 EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE 46 To turn on Automatic answer MOE sseessesssisseeessrrrrirrreesrrrrrrrrresenrrrrrrresrnrrrrrrneee 46 To program a feature onto a Programmable Key on your Station 46 TO turn on Headset MOC a 235 coe ctesec norisei sues oenewtenedvuusvuececvectoncusueecnenes see 47 To set a ringing tone ON your Keystation oo cece e cece enn nteeeeeeeeeeeeena ae eeteeeeeeeaaa 47 To set the Display contrast on your KeystatiOn 0 cccccccceeeeeeeeeeeeeeeenneeeteeeeeeeeeea 47 To enter system programming 0 cece i
185. tendant and customisation of the Courtesy Service greeting Courtesy Service This service is available with a standard greeting on all systems If the system is equipped with a Voice Module the source of the courtesy service will be the voice module If no Voice Module is present the source of the courtesy service source will be the Internal Source When the Courtesy Service feature is activated on an exchange Line callers to the system are answered automatically with a greeting after a programmable period If a call rings in during Day Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message Thank you Your call will be dealt with Please hold If a call rings in during Night Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message Thank you There is no one here at the moment Please call back again during office hours While the message is being returned the call continues to ring as an incoming call until a Station answers it If the call is not answered within 3 minutes default it is automatically disconnected This service can be used where there can be delays in answering calls and you want to ensure that callers do not hang up before someone answers their call To have callers automatically receive a Courtesy greeting e From the
186. ternal music on hold can be installed individually by using a music on hold station interface This interface takes up 1 station port The Commander Connect is easy to install and maintain Commander can diagnose and program your system remotely Commander Connect Owners Manual System options The following table details the various system options available Option Capacity Notes Analogue Lines 16 16 Lines total ISDN Basic Rate Accesses 8 2 ISDN Lines per Access ISDN S bus interfaces 4 8 ISDN Basic Rate interfaces total ISDN Primary Rate Interface PRI 30 ADSL Interface 1 Via 10 base T interface on the Internet Module Internal CAN 10 100 Basg a hub Supplied on the Internet Module Keystations 40 40 stations Standard telephones 40 Hybrid Stations Keystation or standard 40 telephone ISDN devices connected to S bus interfaces 32 8 per interface Programming Station via standard Keystation 1 Station 20 default Operator Station 1 Station 20 Long line Station 1 On the Options module Headset operation Yes Door Station 1 Door Open All Stations Public Address Yes Central Bell Yes On the Options Module Outgoing Line Groups 11 Station Groups 20 A total of 20 station groups is available Hunt Groups Incoming Ringing Groups Courtesy Service Yes Station Voicemail boxes 40 Phantom Voice Boxes 10 Group Voice Boxes 20 Optional V
187. the Keystation at two angles e To remove the plinth press clip down and remove e The Keystation can now be adjusted to the 35 or 20 degree positions e The Keystation may also be wall mounted When wall mounted the Keystation retaining hook must be reversed to ensure the Handset can be properly retained NN pS IN SO A Q e REO ey Commander Connect Owners Manual Using the Keystation Display The Keystation Display presents various prompts and information and provides selectable options to the Station user Prompts and information e Prompts tell you what action to take or warn of an incorrect action For example an attempt to access the system programming menus from the wrong Station will result in the prompt Programming refused e When your Keystation is not in use its Display shows the time and date on the top line To set the time and date see page 58 e When you dial an external number the Display shows the digits as they are dialled The call duration is also displayed e When you make an internal call the Station number you dial is displayed If the Station has been programmed with a name the name is displayed The call duration is also displayed e You can leave a message on your Keystation Display which will also be seen by other Keystation users who call your Station See Display a Message To Internal Callers on page 32 e You can display caller numbers or names
188. til System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key N until Change greetings is displayed Select Change greetings Select Courtesy service day or Courtesy service night to record the Day Service and Night Service greetings respectively Select Record greeting When prompted speak and record the new greeting When finished recording of the new greeting press Confirm Press the Hands free Key to finish programming 65 Commander Connect Owners Manual Voicemail Voicemail services are available only on those systems equipped with the Optional Voicemail Module Note There are a number of different voice modules available which contain different features For more information please call Commander on 132777 Voicemail common parameters Up to 40 stations can be allocated voice boxes The 20 Ring groups can also be allocated Voice Boxes A further 10 Mailboxes not associated with stations or Groups can also be Programmed These are called Phantom Mailboxes and can be used for people who have not got a dedicated station All voice boxes can be programmed as Information Only This means that they will answer the call and replay the greeting but not allow the caller to record a message A personalised greeting must be recorded if Information Only mailboxes are used The
189. tion options The Programming Reference on page 124 provides an overview of all Station and system programming options Finally the Table of Contents is the easiest way to find information on a specific topic 11 Commander Connect Owners Manual Introducing the Keystations There are two Keystations the Executive Keystation and Standard Keystation Both of the Keystations are highly featured display telephones for use with your Commander Connect system Both feature a 4 line Display that contains prompts and menus with selectable options This unique menu driven interface makes the system simple to use and no codes are needed to program and activate features Both Keystations are equipped with a Data port positioned on the left hand side of the phone This Data port is used primarily for a modem from a PC to directly connect to the Station System settings are also programmed via a Keystation using the intuitive menu driven interface without the need for special codes The Standard Keystation has eight Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys that group frequently used features The Executive Keystation has sixteen Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys which group frequently used features The Executive Keystation can also be equipped with a Console providing an additional 32 programmable keys The Keystation is hand
190. to finish programming Station set up options Customising your Keystation The PROGRAM Key accesses the options available to customise your Keystation settings To turn on Automatic answer mode You may program your Keystation to work in Auto answer mode In this mode the Hands free Key light flashes red and when you receive an internal call you hear a burst of tone and the call is connected automatically You can speak to the caller without touching the Keystation e From your Keystation press the PROGRAM Key e Select Auto answer e Select the required option Set auto answer or Cancel auto answer to set and cancel the Automatic answer mode respectively Press the Hands free Key to finish programming To program a feature onto a Programmable Key on your Station You may re program any or all of the Programmable Keys located on the Keystations There are eight keys on the Standard Keystation 16 on the Executive Keystation and 32 on the CONSOLE You can program these keys to select lines Stations features or speed dial numbers e From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until Key Programming is displayed e Select Key programming e Press the Programmable Key to be programmed A list of options appears on the Display e Select the required feature to be programmed onto the key Use the Scroll Down Key N to scroll down to view the list of available features For examp
191. to redial the external number you most recently dialled A Line is selected automatically To redial the last external number dialled e From the Idle Menu select Redial last number From a standard telephone the code is 77 Saved Number Redial In addition to the Last external number the previous 5 numbers dialled are also stored and may be redialled e From the Idle Menu select Saved Numbers e Select the number to be dialled From a standard telephone the codes are 781 785 for saved numbers 2 6 The first saved number is the Last Number Redial code 77 Note By dialling the code 78 the scroll up and down key can be used to view all the locations in location sequence When a number is redialled it uses the same Outgoing Group as used on the original dialling occasion Call Pick up You can group Stations as detailed below You can pick up any call internal or external that is ringing at another Station provided both Stations are programmed in the same Group See Group Programming on Page 53 For Stations not in your Group you can pick up external but not internal calls You can also pick up an external call that is ringing on a Central Bell To pick up a call ringing at another Station in your Group e From the Idle Menu select the Call Pick Up option on the Display From a standard telephone the code is 727 To pick up an external incoming call e Select External call pick up Note
192. to the external call and release the Station press R and wait or press R and dial 1 e To transfer the external call to the Station replace the Handset when talking to the Station with the external call on hold 27 Commander Connect Owners Manual Programming and dialling speed dial numbers If you have a standard telephone you can program up to thirty Personal Speed Dial numbers To program a Personal Speed Dial number Lift the Handset or press the Hands free Key if available Dial the code 75 Enter the location 01 30 where you want to store the number Dial the number you want to store Go on hook Note By dialling the code 75 the scroll up and down key can be used to view all the locations in location sequence To dial a Personal Speed Dial number Lift the Handset or press the Hands free Key if available Dial the code 74 Dial the location 01 30 of the number you wish to access The number is automatically dialled Note By dialling the code 74 the scroll up and down key can be used to view all the locations in location sequence To dial a System Speed Dial number Dial the location code 8001 8500 of the number you wish to access The number is automatically dialled Note By dialling the code 8 the scroll up and down key can be used to view all the locations in location sequence 28 Commander Connect Owners Manual Additional call features Redial Use the Redial feature
193. to the group and Call Waiting is presented to all the Busy Stations in the Group Note A ring group is considered busy if the number of calls being presented to the group exceeds the number of members in that group For calls on ISDN lines lf the group is busy a programmable option is provided so that the call can either be rejected or Call Waiting presented See the Accept On Busy Option in ISDN programming in the Line Programming section 52 Commander Connect Owners Manual Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt group the following rules apply The call rings an idle Station in the Group depending on the Hunt option selected i e Linear Circular or Longest Idle The call rings for a period equal to the Hunt Timer and if is not answered within this period it will ring the next available station within the group This continues until the call is answered or until the call has attempted to ring all stations in the group If Group Divert on No Answer is set for this group it will now be invoked If Group Divert is not set then the call will remain ringing at the final station If the call is deflected to another Group Ring Hunt or Internal Group the call ceases to ring the current group and rings the new group The call can be diverted to the Group Voice Box if one has been programmed for the Group All Diversions Internal or External programmed for the Group are act
194. until System Programming is displayed Select System Programming Enter the System Programming Password and select System Scroll down and select Timers Select Notification Delay Enter the value between 60 and 1800 seconds and press Confirm Notification interval timer If a remote notification fails this is the time the system waits before retrying the call This is set at 5 minutes 900 seconds in default The range is 60 900 seconds 1 15 minutes From the Programming station press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Timers Select Notification Interval Enter the value between 60 and 900 seconds and press Confirm 74 Commander Connect Owners Manual To monitor pick up callers as they speak to your Voicemail box You can operate your Voicemail in Voicemail Monitor Mode In this mode when calls are diverted to your Voicemail box and your Station is free the call is relayed over the speaker of your Keystation If you lift your Handset you can intercept the call in which case no message is left in the Voicemail box e Press the MESSAGE Key e Select Voice messaging e Enter your Station number or select your station using the display keys when prompted e Enter your Voicemail Password 1111 by d
195. user goes off hook or a call is presented to the Station e From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until Background Music is displayed e Select the required option Background music on or Background music off Press the Hands free Key to finish programming INT STN Order This feature allows you to display the station names on your phone in alphabetical or physical order e From your Keystation press the PROGRAM Key e Press the Scroll Down Key N until INT STN Order is displayed e Select the required option Sort Physical or Sort Alpha alphabetical Press the Hands free Key to finish programming Do Not Disturb If your Station is set to Do Not Disturb anyone trying to call you will receive a busy engaged tone If the person trying to contact you has a Keystation Do Not Disturb Enabled will appear on its Display Call Back and Reminder Call are the only incoming ringing that will be accepted when this feature is set To set Do Not Disturb on your Station e From the Idle Menu press the Scroll Down Key N until Do Not Disturb is displayed e Select Do Not Disturb Note Do Not Disturb is unavailable on Station 20 the operator position To cancel Do Not Disturb on your Station e From the Idle Menu Select Cancel do not disturb This option is displayed only when the feature is set Note When Do
196. ute Key 16 Naming Extensions 58 Operator 30 PA Answer 36 PABX 41 94 114 Paging 35 Paging All 37 Password 96 Extension Lock 48 System Programming 95 Voice Mailbox 73 Point to Multipoint 114 Point to Point 114 Power failure 61 Priority messages 70 Programmable Keys 16 45 133 Commander Connect Owners Manual Programming Extension 95 Public Address 36 Quick spell 83 Record a Call 73 Recording calls 73 Redial 28 Reminder Call 49 Remote Notification 70 Remote Notification Personal Number 70 Reset Extension 49 System 106 Reversal on lIdle 102 103 Ring Back 28 Ringing tones 46 S bus 113 Scroll Keys 15 Speed Dial Standard telephone 27 System 30 Standard telephone 25 Swapping Extensions 98 System Description 8 Options 9 System programming 46 121 T and S interfaces 114 Tele secretary 111 Temporary Greeting 79 Text entry 15 Time and Date 56 Timers 105 Transfer 26 External 20 Internal 19 Trunk to trunk 20 21 22 23 24 Prohibition 97 Voicemail 64 Volume Key 16 Weekend Service 56 134 Commander Connect Owners Manual 135 Commander Connect Owners Manual Commander Connect Owner Manual Version 3 Release 1 January 2006 Commander is the registered trademark of Commander Australia Limited ACN 082 384 343 LAKE Communications Part No 5856 09500 Commander S I 760 71 This manual is not to form part of any order or contract The tel
197. utomatically set for the Station You can set Divert All Calls or Divert On Busy to the Mailbox as well by setting the Divert to 710 732 for Divert all calls 733 for Divert on busy 734 for Divert on no answer To access the Voicemail box dial the code 711 followed by your Voicemail Station number Voicemail Password and Then dial the following numbers to access your messages While listening to the Greeting e Dial1 Playback commences at the first message e Dial 2 More Information See Below e Dial 91 Primary Greeting e Dial 92 Alternate Greeting When primary or alternate greeting has been selected choose any of the following options e Dial 1 To record your greeting e Dial 2 To check your greeting e Dial3 To delete your greeting e Dial To Exit More Information Menu e Dial 41 Turn remote notification on e Dial 42 Turn remote notification off e Dial 43 Program remote notification e Dial5 Compose a message e Dial 71 Change your name e Dial 72 Check your name e Dial 73 Delete your name 76 Commander Connect Owners Manual When playback of messages has commenced e Dial Playback is paused e Dial2 Save this message and move to the next message e Dial3 Erase this message and move to the next message e Dial 4 Go back to the start of the message e Dial 5 Go back to the previous message e Dial6 Erase all messages e Dial 7 Go back ten seconds e Dial8 Go forward ten seconds
198. vert will take place when the timer expires 23 Commander Connect Owners Manual Note If Divert On No Answer is enabled on a Station to divert to an external number external incoming calls will divert but internal calls will not Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the divert will take effect on the Commander Network This has the advantage of no line being busy on the switch when the Divert is activated To cancel a Divert on No Answer diversion e From the Idle Menu press the Scroll Down Key N until Station Divert is displayed e Select Station Divert e Select Divert on no answer The diversion is automatically cancelled and the Display returns to the Idle Menu From a standard telephone the code is 734 Group Divert This feature allows any Station within a group to set a divert for that group When a divert for the group is set any call for that group will be diverted Calls to individual Stations in the Group are not diverted Setting a group divert from a system phone e From the Idle Menu press the Scroll Down Key N until Group Divert is displayed e Select Group Divert e Select the required Group The Station may be in more than one Group e Select the Option required and e
199. with a standard phone which supports the CND service Note Your telephone number will also be presented to persons you call unless you restrict your number from being presented Note If the caller elects not to present their number the keystation display will show lt Number withheld gt Note A name will only appear on the display when a number stored in the system speed dial matches the caller telephone number they are calling from The system speed dial number needs to have a name programmed also Calling Line Identity CLI services are ISDN services available on ISDN lines If you subscribe to this service your network sends the telephone number of callers to the Commander Connect provided the caller has not elected to restrict the network from presenting their number This number or name if a name has been associated with the number is displayed on the ringing Keystations The CLI information is also shown if the Station is equipped with a standard phone which supports the CND service Note Your number will also be presented to persons you call on ISDN lines unless you restrict your number from being presented Refer to page 112 for information on how to restrict your number being displayed for calls made over ISDN lines As well as displaying the numbers of callers your Commander Connect allows you to associate names with caller numbers and display the names in place of the numbers 33 Commander Connect Own
200. words 78 Commander Connect Owners Manual To retrieve Answering Machine messages remotely Dial in on an Auto attendant Line See below for information on the Auto attendant feature When you receive the Auto attendant greeting dial 711 followed by Station number 9 the Voicemail Answering Machine Password and Auto attendant The Auto attendant feature allows callers to ring directly through to a Station provided that they know the Station number of the person they wish to contact The announcement can invite the customer to dial a single digit dial through number see below a station number or an incoming group number A Voice Module must be installed for this feature to operate The service is available on both Analogue and ISDN lines and can be enabled on a line by line basis When the caller telephones in on a Line programmed for Auto attendant the call will be answered by the system within a programmed time one second by default When the system is in Day Service the caller will hear the following pre recorded greeting Thank you for calling If you know the Station number you wish to contact please dial the number If you require assistance please wait or dial 9 When the system is in Night Service the caller will hear the following pre recorded greeting Thank you There is no one available to handle your call at the moment If you wish to contact a particular Station please dial the numb
201. y to be able to respond directly to your page From a standard telephone the code is 720 To respond to a page over the PA system If you have been paged over the PA the PA Answer feature puts you in direct contact with the paging Station provided that the person who paged you has not replaced the Keystation e When you are paged select Answer page on the nearest Keystation and you will be connected to the paging Station From a standard telephone the code is 717 To make an announcement over the speakers of all Keystations The Internal Paging feature allows any Station to make an announcement over the speakers of all Keystations Only Keystations that are page protected will not be paged e From the Idle Menu press the Scroll Down Key N until Paging is displayed e Select Paging e Select Page all Keystations e Make your announcement From a standard telephone the code is 716 37 Commander Connect Owners Manual To make an announcement over the speakers of all Keystations and the PA The Page All feature allows any Station to make an announcement over the speakers of all Keystations and the PA amplifier Only Keystations that are page protected will not be paged e From the Idle Menu press the Scroll Down Key N until Paging is displayed e Select Paging e Select Page all e Make your announcement From a standard telephone the code is 795 To make a call over the speaker
202. your Connect system has ISDN lines attached and your network provider has allocated multiple subscriber numbers MSN s or Direct Dial inward numbers DDI s you can now assign a specific number to a station When that station makes a call that specific number is sent to the network To assign a station for specific sending e From the Programming Station press the PROGRAM Key e Select System programming e Enter the System Programming Password e Select Stations e Press the Scroll Down Key N until Send Specific MSN DDI is displayed e Select Send Specific MSN DDI e Select the Stations you wish to have specific assigned numbers e The default is that no Stations are assigned numbers Note To assign a number to the station go to DDI Programming Multiple Call Handling You can program more than one MSN DDI number to ring at a Station If a call is presented to your Station while you are on another call you will hear a Call Waiting tone provided your Station is programmed to receive Call Waiting tones See page 50 Calling Line Identity CLI services Calling Line Identity CLI services are ISDN services available from your ISDN Network Provider You must contact your Network Provider and subscribe to these services before their functionality is available to the Commander Connect The Calling Line Identity Presentation CLIP service provides that when you receive an incoming call on your I

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