Comdial ExecuTech 2000 User Guide
Contents
1. Ress eh Y 36 Call Override Features varna Call e Eoi de paio S wie so qr s 37 Display Contrast Adjustment 38 DO NOUDISUEDO ed dee ree 38 Extended Dual Tone Multiple Frequency 38 Mite oes obi et xe mat eine 39 os oos pisa MO V pad but dunt eert 40 Personal Ringing 41 PRIVACY 41 Pulse Tone Switching 41 Voice Announce 41 Gier I awed ke cheese aye eee nates 49 Index Ge etu eto Ct plex aer A ee 53 Figures 1 ExecuTech LCD Speakerphone 4 2 ExecuTech Multiline Telephone 5 Tables 1 Quick Reference Guide 42 2 Display Summary denn shear 43 iv ea e py eene ey DEIN Using This Guide In the United States the Comdial ExecuTech is one of the finest telephone systems available To help you use your ExecuTech telephone to its fullest capacity we have written a clear com prehensive user guide This guide is divided into eight sections each of which is marked with a tab for easy access These sections tell you how to Answer calls Make calls Hold calls Transfer outside calls Make conference calls Leavemessages Program your ExecuTech telephone and Perform miscellaneous function2. GO ED Dial extension number of station to be alerted The mes sage waiting light of called station will flash To turn off the message waiting light Press OG Dial extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation Press Fen 25 LCD Messaging System supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone These messages give information on the status of the telephone user In the back of this guide there is a list entitled LCD Messages Fill it in after the attendant gives you the list of messages To turn on message Press QD Dial the desired code number from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial telephone number of where you will be Press or ne Intercom light flashes steadily To turn off message and your intercom light Press Crom gt Oe Response Messaging When you receive a secure off hook voice announce an off hook voice announce or a tone signalled intercom call this preprogrammed feature lets you send a message back to the LCD of the calling station The respons
3. Outside Numbers Using Line Groups Line groups are represented as 1 2 3 and 4 on the keypad The table below shows the line group and its corresponding keypad number To store a number using a line group 1 Press GO Cl 2 Press programmable button you want for storage 3 Press either 1 9 2 81 3 82 or 4 83 on the keypad 4 Dial the number you are storing 5 To store another number press the TRANS CONF button and repeat steps 2 4 6 Press to end Continued on next 30 Autodial Programming continued Programming Intercom Numbers DSS BLF Press CD Press the DSS button you want for storage To store another number repeat steps 2 and 3 Press to end 2 3 Dial the intercom number to be stored 4 5 Programming Feature Codes For convenience and quick access you might want to store feature codes Some examples of these are Call Forwarding on and off Call Pickup Automatic Redialing To program feature codes Press Q0 CA CAD 1 2 Press programmable button you are using for storage 3 Enter the codes for the feature Example For Call Forwarding to a specific extension press Cr 2 and extension of telephone you want calls forwarded to 4 To store another code press the TRANS CONF button and repeat steps 2 and 3 5 Press to end NOTE See Quick Reference Guide in back of this guide for complete feature c
4. Press Dial Qd Talk Continued on next page Call Pickup continued You can answer a call that is ringing at any telephone if you know the extension of the ringing telephone Lift handset Press Dial Q5 Dialextension number of ringing telephone Night Transfer After the attendant sets the night transfer feature an outside call can be answered from any station within the system Press ren when you hear ringing 8 QD Answer call Off Hook Voice Announce Your telephone may be set up for either an Off Hook Voice Announce OHVA or a Secure Off Hook Voice Announce This feature allows an intercom caller to break into your outside call with an announcement either through your speaker OHVA or through your handset receiver SOHVA An OHVA consists of a quick tone burst and an announcement from the speaker of an adjunct feature module SOHVA is available on the following ExecuTech telephones 6714X xx All Revs 6614T xx Rev C and later 6600E xx Rev B and later 6620E xx Rev D and later 6614E xx Rev D and later 6620T xx Rev I and later Ee 0 Continued on next page 10 Off Hook Voice Announce continued To respond Speak toward the telephone If desired press prevent distant party from hear ing the response A SOHVA consists of both several short tone bursts and an announcement in the handset receiver The distant party cannot hear
5. Waiting Light Tells you that there is a message for you Continued on next page Knowing Your Telephone continued Programmable Buttons Allow you to program your telephone for automatic dialing functions Allow you to program your telephone for Direct Station Selec tion DSS Show which lines are either in use or on hold red light Alphanumeric Display Displays time day and date Keeps you apprised of the status of your telephone Provides programming prompts Headset Jack optional Allows you to use your telephone privately and handsfree Helps improve operation of high call volume businesses Ringer Volume Control Volume Control Alphanumeric Display Handset Speaker Programmable Buttons TAP Button Keypad Buttons Transfer Conference Button Mute Button Speaker Button Hold Programmable Intercom Button Buttons Button Figure 1 Comdial ExecuTech LCD Speakerphone hann tt oa A A Ringer Volume Control Volume Control Programmable Buttons Speaker TAP Button Keypad Buttons Transfer Conference Button Mute Programmable Button Buttons Speaker Button MNTR P 4 Hold Programmable Intercom Button Buttons Button Figure 2 Comdial ExecuTech Multiline Telephone Using Your Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset After initial contact is made you can
6. group Press e Dial the line group access code 9 81 82 83 Hear busy tone Continued on next page 13 Outside Calls continued Dial and hang up When line group is free your telephone ringer will sound five short tone bursts Lift handset hear dial tone and place call To cancel queuing Press 2 and hang up When you share a line with another station and the line is busy you can place your station in a queue to await an idle line While on hook Press Press line button When the line is free your telephone will sound five short tone bursts telling you that you can use your line Intercom Calls Intercom calls may be dialed manually or using a programmed button DSS automatically To voice call manually Lift handset Press Dial extension number Talk To voice call automatically DSS Lift handset Press DSS button e Talk Continued on next page 14 nat oie ee Intercom Calls continued To tone call manually Lift handset Press Dialextension number Press again Called telephone will ring NOTE Some systems may be set up to tone signal as the first option Pressing ITCM a second time is not necessary in this case To tone call automatically DSS Lift handset Press DSS button Press ren When intercom party answers two way conversation can take place Off
7. have programmed into your telephone If off hook and on a line Press Press the keypad digit 0 through 9 Continued on next page Speed Dialing continued To speed dial system numbers if on hook Press GO Dial the memory location numbers 01 through 99 programmed into the system by the attendant If off hook and on a line Press Dial GO plus the memory location digits 01 through 99 Last Number Redialing The last number dialed can be automatically redialed with a one or two button action Press QD If on line listening to dial tone press then press QUO Listen for ringing or busy tone Ringing tone When party answers pick up hand set Busy tone Press to disconnect Saved Number Redialing The first 16 digits of the last manually dialed number can be saved for later redial To save the number Press button preprogrammed for this purpose To dial a saved number Lift handset e Press D then press preprogrammed button NOTE You can store only one 16 digit number at a time 18 Holding Calls Manual Hold To place a call on hold Press To retrieve a held call Pressline button with flashing light Press if station does not have line appearance Exclusive Hold This means that only you can retrieve the held call on your telephone To place on exclusive hold Press twice To retrieve exclusive hold Presslin
8. it rings 1 Press D 2 Hang up Automatic Dialing This is one or two button dialing using programmable buttons other than keypad buttons To automatically dial numbers e Press button programmed for desired number If button is programmed on second level under DSS button Press and then press DSS button Automatic Redialing If the last number you have called is busy or is not answering use this feature Once activated it automatically redials the number once a minute for 10 minutes To activate automatic redial Press button programmed for that purpose that you have labeled auto redial Number will be dialed once a minute for 10 minutes If called station is busy Press auto redial button to begin redial cycle immediately ITCM light flashes To cancel automatic redial Press auto redial button or lift and replace handset or press any station button ITCM light goes out NOTE Using your telephone cancels auto redial Speed Dialing Speed dialing is autodialing using the keypad buttons Station numbers are personal numbers i e business associates travel agencies etc that are used only by you System numbers are public numbers i e the corporate office the company lawyer etc that are accessed from every station Make sure you have a list of the system speed dial numbers To speed dial station numbers if on hook Dial the keypad number 0 through 9 you
9. the announcement To respond Verbally Press and hold MUTE button down and reply by speaking into handset Distant party cannot hear response Non verbally If the announcing station has an LCD speakerphone pressing a preprogrammed message response button causes a message to appear in their dis play and disconnects the announcing station Station Monitoring If your station is set up for station monitoring when a BLF light flashes indicating station ringing you can pick up the call by pressing the DSS button However after you answer the call and either put it on HOLD or begin to transfer it the DSS light will go out Press TAP if you have to retrieve the call 11 TT ERES 4 io 264 bec REA DEAS EAD Making Calls Outside Calls To dial outside calls manually Press button to select line Listen for dial tone Dial number When party answers Lift handset to talk NOTE Selecting a line is not necessary if a prime line has been as signed to your telephone For automatic dialing just press the programmed but ton and lift handset to talk If your system has line groups Press ron Dialline group access code 9 line group 1 E 81 line group 2 82 line group 3 83 line group 4 Listen for dial tone Dial number If all the lines in the group are busy you can place your station in a queue to await an idle
10. ExecuTech 2000 User s Guide ee COMDIAL This user guide is applicable for the following system and telephone models 3 System Models E34PT Rev A and later E60PT Rev A and later E80PT Rev A and later Telephone Models 6600E XX 6702 6614E XX 6706 6614T XX 6714 6620E XX 66201 XX AtoZ KELLATRONICS INC fax 800 720 1172 318 773 8899 info kellatronics com tel 800 766 3425 818 773 8888 TABLE OF CONTENTS Using This Guide 252 rhe ete Red E 1 Knowing Your Telephone 2 Using Your Speakerphone tgn 6 What the Lights Mean ole ERU 7 What the Rings Mean eee RATS 7 Using Your Telephone eoe es Bde 9 Answering Cals UE Re 9 Making Calls erases eas 13 Holding ver ober cha tetas 19 Transferrin Calls 232 cca accented re ETE Rer 21 Making Conference Calls 23 Messacine xor vea tao ere Wiis Cros Ead cae se 25 Programming Your Telephone 29 Autodial Programming svn eene 52 29 Station Speed Dial Programming 32 Response Message Programming 32 Automatic Redial Programming 33 Using Miscellaneous Features 35 Account Code Entry mre 35 Background MusiC aan 5955 an eeen 35 Call
11. Hook Voice Announce OHVA To make a voice announcement to another station that is off hook or busy on a call Make intercom call Hear either single tone burst for an OHV A or several quick tone bursts for a SOHVA Make announcement When you hear a busy tone this means the station is on the speakerphone and you cannot make an announcement The person you are calling will however hear a ring from his telephone SOHVA is available on the following ExecuTech telephones 6714X xx All revs 6614T xx Rev C and later 6600E xx Rev B and later 6620E xx Rev D and later 661 4E xx Rev D and later 6620T xx Rev I and later Continued on next page 15 Off Hook Voice Announce continued Wait on line for reply If announcing from an LCD speakerphone called station may send non verbal reply for display As response is displayed the announcing station is disconnected NOTE The caller cannot control how the announcement is received This depends upon the equipment used and class of service programming Automatic Callback If the intercom station you have called is busy you can queue to the busy telephone 1 Dial Qo when you hear a busy signal 2 Hang up Your telephone will ring with five short tone bursts when the one you called becomes idle 3 After you lift the handset the telephone you called will ring If you don t lift the handset the callback is cancelled To cancel automatic callback before
12. caller before you transfer screened or you can transfer the call without identifying the caller unscreened Screened Transfer To screen and transfer a call to another station in the system e Answer call Press ED Call is placed on hold automatically Dial extension number of party to be transferred to Press DSS button for one button intercom calling When intercom party answers announce call Hangup handset If the called party is busy or does not answer Press ED to retrieve call Unscreened Transfer To transfer an unscreened call to another station in the system Answer call Press Call is placed on hold automatically Dialextension number of party to be transferred to Press DSS button for one button intercom calling Continued on next page 21 Unscreened Transfer continued Hangup handset NOTE If the station to which unscreened transfers are made is busy the transferred calls will camp on at the station Each call will automatically ring the station when it becomes idle fatransferredcallis not answered after a preprogrammed time it will ring back to your station Answer by pressing flashing line key 22 Making Conference Calls Multiline Conference 2 outside lines 1 inside station To set this up Make first outside call Press Ge Outside call is placed on hold automatically Make second outside call Press Conference is established T
13. carry on a telephone conversation and still be free to do other things Whenever the instructions Lift the handset to talk appear in this guide they may be ignored if you have a speakerphone During the course of a conversation you can always switch from the speakerphone to the handset for privacy To do this just lift the handset and talk To retum to speakerphone use press the SPKR button and hang up the handset To manually place a call using your speakerphone 1 Press the line button or the reo button 2 Dial the number 3 When party answers talk To autodial using your speakerphone just press the programmed button and talk when your party answers To answer a call with your speakerphone 1 Press the line button with flashing red light 2 When party answers talk To end a call with your speakerphone just press What the Lights Mean The lights on your telephone let you know the status of lines features and the intercom Next to a DSS BLF button Steady red station is in use Flashing red station is receiving a call Fast flashing red station to station messaging has been set Next to a line button Steady red another station is using this line Flashing red a call is coming in on this line Faster flashing red the call has been placed on hold by another station Next to a feature button Steady red the feature is on Light off the feature is off Next to an intercom button St
14. e attendant 5 Press to end Automatic Redial Programming To program a button on your telephone for redialing calls you make that are either busy or do not answer l Press QOQD 2 Press programmable button 3 Press gt 4 Press to end When you push this programmed button after having made a call that is busy or doesn t answer the system will automatically dial the number evey minute for ten minutes and ring the number for approximately 30 seconds To cancel auto redial simply lift and replace the handset 33 34 Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number you can do so using this feature However code entry is voluntary i e if you do not enter a code the call will continue to go through To enter account code 1 Select line The display on the LCD speakerphones will prompt for Account Code if programmed to do so 2 Press 2 3 Dial account code Listen for dial tone 4 Dial number you are calling NOTE If you hear an error tone after step 3 check the account code for validity Background Music If supplied by your system music can be set to play through your telephone speaker To turn music ON 1 Press Qo Ci Speaker light will turn on 2 Adjust loudness of music with speaker volume control To turn music OFF Press C 2 C1 D Speaker light will tu
15. e button with flashing light E Press if station does not have line appearance Direct Station Hold parking a call to a station To place a call on direct hold While on line press This places the outside call on hold Dial Qo plus the extension number of the station receiving park Continued on next page AtoZ KELLATRONICS INC tel 800 766 34 fax 800 720 1172 818 773 8388 318 77 3 8899 into kellatronics com Direct Station Hold continued To retrieve a direct hold call From the hold BY extension dial lt gt yos To cancel a direct hold call from station that placed call on hold Dial GO plus extension number of the station holding the call Doing this reconnects you to the outside line Call Park parking a call to an orbit To park a call in one of nine orbits While on line press re GO Dial a park zone access code 91 through 99 To retrieve a parked call From any station press E Qo Dial the park zone access code 91 through 99 Hold Recall Feature After a preprogrammed length of time a call placed on hold will automatically ring back to the telephone that placed it on hold If the call is on exclusive hold it will revert to manual hold after the hold recall time period The call can then be retrieved by anyone with that line appearance 20 ER Transferring Calls When transferring a call you can either identify the
16. e messages are preprogrammed by the attendant and stored in the system You may send them by pressing a program mable button designated for sending messages NOTE When you send a response message the calling party will be dis connected 26 Station To Station Messaging When a station to station call is made and no one answers the caller may leave a message by activating the BLF light at the called station if the calling station is stored as a DSS BLF at the called station To turn on message light Make intercom call If there is no answer Dial GO BLF light at called station flutters To turn off message light Press irom Qo Dialextension number of station to turn off light To answer messaging Press DSS associated with lighted BLF light If the calling station is not stored as a DSS at the called station then the call will transfer to the central message desk if programmed Then the central message desk usually the attendant s station can light the message waiting light of the originally called station 27 AtoZ KELLATRONICS INC fax 800 720 1172 318 773 8899 intfo kellatronics com 28 Programming Your Telephone Autodial Programming Autodial is a feature that lets you Diallengthy numbers using one or two buttons Store frequently used feature codes Autodial can be stored e Ata blank programmable button or Onasecondary level under a DSS button Before
17. eady red with a quick flash you are using your intercom Fast flashing red auto redial is in use Fast flashing red with repeated off periods night mode is on Steady flashing red an LCD message is set on your telephone What the Rings Mean Two short rings intercom call Single longer ring outside call One short tone burst voice announce and OHVA Three short tone bursts ring back from a held call callback from a queued call You can vary the ringing tone of your ExecuTech telephone choosing from one of four different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed when you re busy on a call and another call rings at your station the ring volume is subdued automatically rmm mem mamme Using Your Telephone Answering Calls Outside Calls To answer Press button of ringing line flashing red light Lift handset to talk NOTE Pressing a button is not necessary if Your ringing line is your prime line or Your telephone has ringing line preference Intercom Calls To answer a voice call Speak toward the telephone Lift handset if privacy is desired NOTE Voice calls can be blocked See the discussion titled Voice An nounce Blocking for details To answer a tone call Lift handset to talk Call Pickup To answer a call that is ringing within your group Lift handset
18. hone becomes idle Automatic dialing or Autodialing Using programmable but tons to store numbers for one or two button dialing Automatic redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes C Call forward Designating another telephone to receive inter com calls normally directed to the user s telephone Call park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call pickup Answering a call at one telephone when it is ringing at another telephone Call transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Central message desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class of Service programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations D Direct Station Selection Busy Lamp Field DSS BLF Using one button to place intercom calls the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station Do not disturb A mode that d
19. ine is answered Lines can be programmed to dis play numbers or names i e WATS Display shows when feature is ac tive 45 Table 2 Display Summary continued Display Type When Displayed Paging Zone Page X Display for zone paging paging some stations All Call Display for all call page paging all stations Station Name Display when answering page Station Name station originat ing page Programming for Autodialing and Station Speed Dialing Location After you press ITCM 1 this appears in the display After you enter location this ap pears in display After you enter line this appears in display 9pp18049782200 Display after you dial the number Saved Number Redial When a number is saved display paste SEVEN shows that feature is active When saved number is dialed display shows selected line then shows dialed number 46 Table 2 Display Summary continued Display Type When Displayed System Clock And Calendar Tue 1 3 05 Always displayed as top line of display NOTE Date and time are set by attendant as part of system programming 47 AtoZ KELLATRONICS INC tel 800 766 3425 818 73 8886 fax 800 720 1172 318 773 8899 intfo kellatronics com 48 Glossary A All call paging Paging through the intercoms of all stations in the system Automatic callback System will ring a calling telephone when a busy called telep
20. isables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial 49 Dynamic line key System temporarily assigns a normally un assigned line to an idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation Extended DTMF This feature lets you lengthen the DTMF tones You may have to do this when accessing certain com puterized equipment H Handsfree Answer Inhibit A telephone can be set to block a verbal response to a voice announced intercom call Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call K Keypad Buttons 0 through 9 and used for dialing numbers L Last number redialing Automatically dialing the last number dialed M Messaging Turning on a telephone lamp to let the user know that amessage awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the teleph
21. it to stay active 39 Paging If you have an external paging unit set up by the installer you can page over it 1 2 3 4 Lift handset Press button dedicated to paging press button pre programmed for paging access or dial paging access num ber Make announcement Hang up You can also page all stations through their intercoms all call paging or just some stations zone paging To do this 1 2 3 3 Lift handset Press ren Dial 87 for all call paging Dial 84 85 or 86 for zone paging Make announcement and stay on line if waiting for an answer Eng Hang up handset You can answer an all call or zone page from any station in the system To answer this page known as Meet Me Page 1 Lift handset of nearest station 2 Press tel 800 766 3425 818 773 8556 40 AtoZ KELLATRONICS INC 800 720 1172 18 773 8899 info kellatronics com Personal Ringing Tones You can choose one of four different ring tones to easily identify your station when it rings To select one of these rings L Pres DO OOS 2 12 29 or 4 One of four ringing tones will be selected and the next time your telephone rings you will hear the difference Privacy By pressing a button designated a privacy button you can allow another person to join you in a call This feature is preprogrammed by the installer Pulse Tone Switching If yo
22. ll Forward Fwd To 122 Display shows extension number of telephone to which call is for warded Call Messaging Display prompts for message Message Entering a keypad digit 0 9 causes a message to be displayed Example Back At Call Timer Cail Time 1 57 Begins during dialing and displays for 10 seconds after hang up To recall display for last com pleted call press HOLD key E 43 Table 2 Display Summary continued Display Type When Displayed Calling Station The display shows extension num ber or name of calling telephone Dialed Numbers The display will show all dialed numbers or names along with any dialed codes Station Line 9782200 Access Codes 9 18049782200 Display Contrast Adjustment Contrast Level X Display after holding down Mute button for five seconds X 0 through 7 Do Not Disturb Do Not Disturb Display shows Do Not Disturb when feature is active Hold Recall Feature Recall S118 L 2 When a timed hold recall occurs display shows line being held and holding telephone 44 Table 2 Display Summary continued Display Type When Displayed Last Number Redial When last number dialed is redialed display shows selected line then display shows dialed number Line Queuing Camp On L1 When queuing for a line the E display will show the queuing arrangement Camp On G1 Line Selection Line 2 When line is selected for calling When ringing l
23. messaging Turning off 26 26 Making calls Conference 23 Intercom 14 Outside 13 Manualhold 19 Message waiting light Receiving message 25 Turning off 25 Turning on 25 54 Messaging LCD 26 Response 26 Station to station 27 Mute button 39 Night transfer answering 10 Off Hook Voice Announce OHVA Making 15 Responding to 10 Outside calls Answering 9 Making 13 Programming numbers 29 Paging All call 40 Answering Meet me 40 Over PA system 40 Zone 40 Personal Ringing Tones 41 Privacy 41 Programming Autodial numbers 29 Automatic redialing 33 Feature codes 31 Intercom numbers 31 Outside numbers 29 Response messaging 32 Station speed dial numbers 32 Pulse Tone switching 41 Queuing Line group queuing 13 Station line queuing 14 55 Response messaging Programming 32 Using 26 Ringing tones personal 41 Saved number redialing 18 Secure Off Hook Voice Announce SOHVA Making 15 Responding to 10 Service observing 37 Speakerphone operation 6 Speed dialing Station 17 System 18 Station speed dial programming 32 Station to station messaging Answering 27 Turning off 27 Turning on 27 Transferring calls Screened transfer 21 Unscreened transfer 21 Voice Announce Blocking 41 Zone paging 40 56 Frequently Called Numbers Notes LCD Message Index LCD Messages d ad Gs ur d Fl i ad
24. o remain in conference with one conferee Press the line button of the remaining party To drop out of established conference Dial GO and hang up Add On Conference Calls 1 outside line 2 inside stations To set this up e Establish outside call Press Outside call is placed on hold automat ically Dial extension number of intercom party Wait for answer then announce your conference inten tion Ask called party to lift handset Press ED A three way connection is established NOTE Conference volume levels are dependent upon the quality of the external lines 23 RD Three Inside Stations To set up a three party internal conference Make first internal call e Press ED Internal call placed on hold automatically Establish second internal call Ask called party to lift handset Press Conference is established To drop one conferee and remain in conference with other con feree Stay on line when one party hangs up 24 Messaging Message Waiting Light If your station has been designated as a central message desk you can turn on the message waiting light above HOLD of any telephone from your station to let the user know that a message awaits pickup To receive a message at an alerted station Observe flashing light Lift handset Press Connection to station that left message is automatic To turn on the message waiting light id Press
25. ode listing 31 rie in 4 Station Speed Dial Programming Using the keypad digits you may store frequently used telephone numbers that only you will access Before you begin make a list of The storage location you are using 0 through 9 on the keypad Theline the call will go over Thetelephone numbers or feature codes you are storing Use the directory in the pullout index tray in front of your telephone to store the list To program station speed dial numbers 1 Press QD CO CD 2 Press a keypad button 0 through 9 that you are using for storage 3 Choose the line to be used Q last line used or prime line if assigned linekey ITCM intercom 1 through 4 line groups 4 Dial the number to be stored up to 16 digits if you need a pause between numbers press the HOLD button 5 Press to continue entering numbers 6 Press to end Response Message Programming This program lets you set up a button to be used for making a non verbal response to an OHVA a SOHVA or an intercom call The response appears in the display of the calling station To assign a button for non verbal response 1 Dia QOO GD CD 2 Press the programmable button you want to use for mes Sage access Continued on next page 32 Response Messaging Programming continued 3 Dia 4 Dial message number 0 through 9 NOTE Preprogrammed messages are created by th
26. one display contrast from light to dark N Night transfer Transferring incoming calls to a particular sta tion s for off hour answering 50 O Off hook voice announce The ability to make a voice an nouncement to a busy station The announcement can be secure heard through the handset receiver or non secure heard through the telephone speaker P Personal ringing tones A telephone can be arranged to ring in one of four distinctive tones Prime line A line designated to a particular telephone and automatically selected when the handset is lifted Programmable buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Response Messaging Responding non verbally to a calling sta tion by pressing a programmed button that sends a message to the calling station s display Ringing line preference An automatic connection to any out side line ringing at the station when the station handset is taken off hook Saved number redialing Saving a last manually dialed number for later autodialing Secure off hook voice announce private announcement that can be made to a busy party which they hear through the receiver of their handset Speed dialing Autodialing using the keypad buttons Speed dialing can be station calls pe
27. re press the button again NOTE Generally this feature cannot be overridden by the caller the caller will hear two quick tone bursts every three seconds Some stations however have the ability to override Do Not Disturb Extended Dual Tone Multiple Frequency DTMF You can extend the length of the dial pad tone from the standard length to a preprogrammed longer length for accessing answering machines banking computers etc that require dial pad tones longer than 80 msec in length To extend tone length ake station off hook Pressline button if line is not automatically selected 38 Extended Dual Tone Multiple Frequency DTMF continued Wait 10 seconds and dial number System will generate long dial pad tones Immediately press then press line button to set system to generate long DTMF dial tones Continue dialing To alternate between long tone and standard tone length during a call Press then press line button Continue dialing Mute Button By using the MUTE button you can block transmission of your voice to the distant party For example if someone comes into your office to talk to you and you do not want to interrupt the distant party just press the MUTE button Mute works in two different ways 1 If you are on hook using a speakerphone and an outside line press ure and release Mute stays on 2 If you are off hook you must press and hold for
28. rn off NOTE Background music automatically turns off during calls 35 Call Forwarding You can forward your calls to ring at another station To forward intercom and prime line calls to another telephone 1 Press DO OO 2 Dial extension number of telephone to which calls are to be forwarded 3 Hang up To cancel intercom and prime line call forwarding Press GO 2 and hang up To forward all calls to another telephone 1 Press Qo e 2 Dial extension number of telephone to which calls are to be forwarded 3 Hang up To cancel all call forwarding Press rem C 5 2 and hang up NOTE Your station will ring with a short ring burst each time a call is forwarded to remind you that your calls are being forwarded Call Override Features Executive Override If your telephone has this feature you can break into a conversa tion at another station When you make an intercom call and hear a busy signal 1 Dial Qo Five short tone bursts will sound at the called station 2 Join in progress call Continued on next page 36 Call Override Features continued Service Observing For training purposes this feature allows you undetected to monitor a conversation at another station To monitor an in progress call 1 While on hook press rem lt gt 2 Dialextension number of station you are going to monitor 3 Press to end Call Waiting You can
29. rsonal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing intercom call 51 Trans Conf A fixed feature button that allows you to transfer outside calls and set up conference calls V Voice call A verbal intercom call Voice announce blocking Atelephone can be set to block voice calls sent to it over the speaker Z Zone paging Paging through the intercoms of some stations or departments in the system 52 DORT Index Account code entry 35 All call paging 40 Answering calls Intercom 9 Night transfer 10 Off hook voice announce 10 Outside 9 Pages 40 Automatic callback 16 Automatic dialing Programming 29 Using 16 Automatic redialing 16 Background music 35 Call forwarding 36 Call override features 36 Call park 20 Call pickup 9 Call waiting 37 Conference calls Add on conference calls 23 Multiline conference 23 Three inside stations 24 Direct station hold 19 Display contrast adjustment 38 Do not disturb 38 53 Exclusive hold 19 Executive override 36 Extended Dual Tone Multiple Frequency DTMF 38 Hold recall 20 Holding calls Call park 20 Direct station 19 Exclusive 19 Manual 19 Intercom calls Answering 9 Making 14 Programming numbers 31 Last number redialing using 18 LCD
30. s For your convenience a quick reference guide a glossary and an alphabetical index are included in the back of this user guide If you have an LCD speakerphone Figure 1 Table 3 gives you a summary of what you will see in the display and when you will see it Knowing Your Telephone The following features on your Comdial ExecuTech telephone are explained in terms of what they allow you to do The telephones in Figures 1 and 2 are the same except for the additional program mable buttons and the display shown in Figure 1 Hold Button Places a line on hold Stores pauses in number sequences while programming Used for programming and accessing second level autodials Volume Control Regulates the volume of the speaker and for most models the handset Intercom Button ITCM Selects an intercom line Initiates many of the features of the ExecuTech Ringer Volume Control LO HI OFF Lets you vary ringer volume from low to high to off TAP Button must be preprogrammed for either function Recalls dial tone or Activates host system features Transfer Conference Button TRANS CONF Transfers calls Sets up conference calls Mute Button Keeps th person on the line from hearing your conversation Adjusts the contrast of the display from light to dark Speaker Button SPKR Turns your speaker on or off Disconnects a call when your handset is on hook Ends or cancels programming Message
31. send a call waiting tone to a busy station and wait for an answer To activate call waiting 1 Make intercom call and hear busy signal 2 Dial CX I Called party will hear tone 3 Remain on line waiting for called party response To cancel call waiting hang up handset To answer call waiting if you receive a call waiting tone while on a call 1 Hear short tone burst in receiver 2 Either place call on hold or complete present call and hang up Waiting call will begin ringing 3 Lift handset to answer 37 Display Contrast Adjustment If your telephone has an LCD you can adjust the contrast of the display by holding down the MUTE button on your telephone After five seconds Contrast Level and a number shows up in the display Continue holding down the MUTE button the display contrast changes The numbers 0 through 7 represent the display contrast from light or 0 to dark or 7 When you have adjusted the display contrast to suit you release the MUTE button NOTE For this feature to work your telephone may not be in use in cluding background music Do Not Disturb This feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls If your telephone has this feature press the button arranged by class of service programming for this purpose The light as sociated with this feature will turn on when you are using Do Not Disturb To cancel this featu
32. ur local telephone service is pulse rotary but you have to convert to tone while dialing press the button at the point in the dialing sequence where conversion to tone is required The system will switch back to pulse dialing when you end your call You can program pulse to tone switching by pressing the button during autodial or speed dial number storage Voice Announce Blocking You can prevent voice signalled intercom calls from sounding through your station speaker To block voice calls Press lt gt 2 To un block voice calls Press GOED This feature also blocks SOHVA and OHVA calls 41 Table 1 Quick Reference Guide EXPRESS MULTILINE TELEPHONES 4 Ext 6 Redi I irect ITCM 30 Ext Was new E 3 Ili 8 H g EM E 5 Ji Line Answer ITCM 80 From Any Station Night Transfer Une access Grup CTI LCD Messaging Table 2 Display Summary Display Type When Displayed Automatic Callback Camp On 118 When waiting for a busy 118 telephone to signal that it has be come idle the display shows that the feature is active Call Costing Call Cost 1 27 When you push HOLD button after making a call if programmed call cost appears in display Ca
33. you begin programming write down The line s you will use to access the number The number or feature code you are storing As you program numbers fill in the identification strips on your telephone Write first level numbers on the ID strips and secon dary numbers on the index pullout directory in the front of your telephone Because the programming steps for outside numbers intercom numbers and feature codes vary slightly they appear here as separate steps Programming Outside Numbers 1 Press Com DOD 2 Press programmable button you want for storage 3 Press your line button or 0 for last line used or prime line if assigned 4 Dial the numbers to be stored You can enter up to 16 digits All digits on the keypad are valid You may need a pause between numbers to compensate for differences in response time between your system and the host system If you do press the HOLD button to insert pause Then continue dialing Continued on next page 29 Autodial Programming continued Programming Outside Numbers continued If your system is behind a host system that needs a hookflash to access a feature press the TAP button Then continue dialing 5 To continue storing press the TRANS CONF button and repeat steps 2 4 6 6 Presso to end You can store a number under a DSS button Just repeat steps 1 6 using the programmable button mentioned in step 2 Programming
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