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DXP, DXP Plus, FXS, and FXT Digital Communications System LCD

1. e To respond to a SOHVA by blocking see below for more information 1 SELECT BLOCK when you hear SOHVA tone SOHVA call is disconnected 20 LCD Speakerphone Station User s Guide GCA70 258 Answering Calls Voice Announce Blocking If your system installer makes this feature available you can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and will refuse any attempted SOHVAs e To block unblock all voice announced calls 1 SELECT OPTIONS SELECT NEST until VAB appears peee ne Block SELECT JAB r 5 SELECT H to block OR FF to unblock PRESS SPEAKER to end Pi OP w S INCOMING _ SOHVA ae SS 7 SOHVA RESPONSES SOHVA Delivering Telephone Your Telephone N A Select and Hold REPLY Select MSG And NONVERBAL Choose Message Nes Deliver Select BLOCK BLOCK To Disconnect ne Answering a SOHVA LCD Speakerphone Station User s Guide 21 Answering Calls GCA70 258 Caller ID Automatic Number Identification When installed by system programming the Caller ID feature allows you to view incoming call numbers before you answer them Incoming call numbers flash in the lower half of the LCD
2. SI 9O ADJUST music volume with the volume buttons e To turn the music off 1 2 3 4 5 SELECT OPTIONS SELECT HEST until the MUSIC option appears SELECT MUSIC SELECT CLR PRESS SPEAKER to end the speaker light turns off when back ground music is off LCD Speakerphone Station User s Guide 61 Other Advanced Features GCA70 258 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button e If your system has line groups access them as follows 1 PRESS INTERCOM 2 DIAL desired line group access code Line Group Access Codes Line Group Default Code Active Code a 2 through 11 sjo through sjo 12 through 16 Lejo through ejaj If your system attendant has reassigned your line group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desired number 5 LIFT handset to talk 62 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode will display this information on the LCD e To enable DND proceed as follows 5 1 SELE
3. e PRESS line button to select outside line e DIAL joj to select prime line or last line used e DIAL oja to Lej to select line group Selecting Line or Intercom e PRESS INTERCOM button or dial e to select intercom NOTE You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 6 DIAL number up to 16 digits long 7 SELECT 5AlE to store the number Dal Humber SAUE EKSF EXIT 8 REPEAT previous steps until all numbers are f stored OR SELECT E IT 9 PRESS SPEAKER to end Dialing a Speed Number LCD Speakerphone Station User s Guide 53 Programming 54 Feature Access Codes In addition to the system features which may be programmed using the interac GCA70 258 tive buttons several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone Access codes are listed in Appendix A Feature Access Codes found on page 81 e To store a
4. Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 LCD Speakerphone Station User s Guide 55 Programming GCA70 258 LCD Feature Buttons You can create feature access buttons to make operation easier To do this use the interactive buttons to select the feature you want to store and then store it on a programmable button see the instructions on the next page e Account Code Button ALET allows you to enter an account code for call record purposes Auxiliary Pager AFAGE selects external pager operation through the auxiliary jack Auxiliary Recorder ARECT selects tape recorder operation through the auxiliary jack Auxiliary Ringer ARING selects auxiliary ringer operation through the auxiliary jack e Call Forward Button CFill allows you to forward all of your calls to another telephone Camp On With Automatic Call Back CAMF allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CANF when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply e Clear Features CLEAR clears a currently active or engaged feature e Do Not Disturb Button H prevents other telephones from ringing your telephone Group Listen Button GFLSH allows others to hear a conversatio
5. DXP DXP Plus FXS and FXT Digital Communications System LCD Speakerphone Station User s Guide USER GUIDE This publication supports both Impact and Impact SCS LCD Speakerphones The Rising Star GCA70 258 11 05 00 printed in U S A This User s Guide is for the following system DXP DXP Plus FXS and FXT Digital Communication Systems This user s guide applies to the following telephone models e Impact 8012S Rev A and later e Impact 8024S Rev A and later e Impact SCS 8324S Rev A and later e Impact SCS 8312S Rev A and later e Impact SCS 8324F Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications GCA70 258 Contents About This Book This user s guide serves as both an introduction for new speakerphone users and a reference for experienced users Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone 1 Getting Started The following chapters describe the basic and advanced features of the Common Code Based DXP DXP Plus FXS and FXT systems 2 oof OQ 7 Answering Calls Making Calls Advanced Call Handling Nonverbal Messaging Programming Other Advanced Features Following the advanced feature descriptions are two reference tables a glossary that defines many general phrases and abbreviations which may not be fami
6. SELECT PARK the system places the call back in its original park orbit where it remains until it is A Park Recall answered or recalls again Your Caller Station If the Parked Call Is Not Answered Within a Set Time It Recalls To Your Station To Place Call In a Parking Orbit DIAL and Orbit Number 910 999 Parking Orbit To Retrieve a Parked Call From Any Other Station DIAL and Orbit Number 910 999 Parking Calls LCD Speakerphone Station User s Guide 39 Advanced Call Handling GCA70 258 Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer e To screen and transfer a call to another telephone in the system 1 ANSWER call 2 PRESS TRNS CNF call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the inter
7. dialed choose one of these methods I3 Pe ET COMF oro 1 SELECT SAVE AND PRESS unused program A mable button OR 2 PRESS programmed SAVED NUMBER REDIAL button see Feature Buttons section on page 56 for set up details L Saving a Dialed Number e To store a number while you are on a call if available 1 PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it over the line you are on now e To redial the saved number 1 PRESS line button to select a line 2 PRESS programmed SAVE NUMBER REDIAL button system automatically dials the number that you saved earlier 26 LCD Speakerphone Station User s Guide GCA70 258 Making Calls Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the station is available e To camp on at any busy station one J Doe Ext 321 Is Busy 1 SELECT CANF SOHUA CAN HENT 2 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short tone bursts
8. volume levels Impact Volume Buttons 74 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features Programmed Button Display Button Functions Display Button Query You can cause the display to identify the function of each button on your telephone e To button query your telephone 1 SELECT OPTIOHS 2 SELECT NET until the QUERY option appears 3 SELECT QUERY 4 PRESS the button in question 5 READ the displayed information display will Button Query hold for few seconds before the telephone returns to idle a a Press any button N ExIT l fa g Status Of Busy Lines and Stations Busy DSS BLF Button Inquiry You can use this feature to identify the station that is busy on a line or the line on which a station is busy e To identify the station that occupies a busy line 1 PRESS DSS BLF button for busy line 2 READ your display for intercom number of station that is busy on line e To identify the line that a busy station occupies 1 PRESS DSS BLF button for busy station 2 READ your display for the busy station s line number LCD Speakerphone Station User s Guide 75 Other Advanced Features GCA70 258 Automatic Set Relocation If your installer has equipped your system with automatic set relocation when you move your telephone to a new location the system gives you a choice through a display p
9. Across Enhanced Night Mode Terminating None Network Node digits one Across Enhanced Ringing Terminating None Network Node Executive Override Both None Extended DTMF Feature Numbering Local Node va oe Across Group Listen Terminating None Network Node Station Hands Free Both None Across Node Station Network DARE Across Hold Terminating Comdial QSIG Network Node Station Hunt Group can access Hunt group across EN Network but members Terminating Comdial Node Network must be local to each other Hunt List Terminating None Local Node Station Idle Line Both None Local Node Across Incoming Call Routing Both Comdial Network Node Intercom Numbering Local Node Intercom Speed Dial Last EDE Across y Number Dialed Originating None Neterork Node Station Local LCD Contrast Both None Node Station Station Only LCD Speakerphone Station User s Guide 103 Feature Networking Support GCA70 258 Type Remote Feature Name Originating Networking poe Program Feature eae Parameters Terminating Both Support LCD Messaging Both None Local Node Local or Line Group Both None Network Node Channels Line Monitoring Both Comdial Local Node Across Line Names Both Comdial QSIG Network Node Line Queue Both None Lock Both None Local Node Station Location Codes Both None Local Node Mark Both None Local No
10. E Lojo E LJe Loja Lfs for the time 01 45 e For a Call message dial code for telephone number of your new location For example DIAL j ofo oJ7J ols uss oJ 02 0J 0 CoJo for the number 978 2200 3 DIAL j AND PRESS SPEAKER to end message e To turn off the message and your intercom light 1 PRESS INTERCOM AND DIAL J 0J 2 LCD Speakerphone Station User s Guide 45 Nonverbal Messaging 46 Dialing Code Table Character Dialing Code Character Dialing Code 1 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message Ol Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 GCA70 258 LCD Speakerphone Station User s Guide GCA70 258 Nonverbal Messaging LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 LCD Speakerphone Station User s Guide 47 Nonverbal Messagi
11. Guide 9 Getting Started GCA70 258 Your Speakerphone s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Busy Lamp Field BLF lights next to a Direct Station Select Busy Lamp Field or DSS BLF programmable button e Steady red station is in use e Flashing red station is receiving a call e Winking Fluttering red message waiting light set for you by station asso ciated with that DSS button Next to a line button e Steady green this is your line either on hook in a hands free mode or off hook when the line is active e Steady red another station is using this line e Flashing red a call is coming in on this line e Flashing orange this line will be answered when you lift the handset e Winking green your line is on hold e Winking red the call has been placed on hold by another station e Fluttering orange or green your line has recalled from hold e Fluttering red the line put on hold by another station has recalled NOTE You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF buttons Ensure that these buttons are labeled correctly to indicate their unique features Next to a fixed feature or programmable feature button e Steady red the feature is on e Steady off the feature is off NOTE You can find the programmable buttons that the installer designat
12. HOLD Hold Exclusive HOLD HOLD Hold Directed INTERCOM L J 250J Hold Directed Pickup INTERCOM SJL LCD Messaging INTERCOM LJL INTERCOM Jofi2 message kine Group INTERCOM 2 Line Groups 2 11 INTERCOM s o to afo Line Groups 12 16 INTERCOM e o to og a From Any Station Wene e 5 ii ef nE oe Up From Any Station INTERCOM oA Meet Me Answer Page INTERCOM zJ Message Waiting INTERCOM EJB INTERCOM GE extension number extension number Message Wait Retrieval a o o Operator Access INTERCOM o Paging All Call INTERCOM JJ Paging Zones 2 8 wreRcom HL to ZZJ LCD Speakerphone Station User s Guide 83 Feature Access Codes GCA70 258 Feature Enable Code Disable Code Paging Meet Me INTERCOM as Park Orbit Retrieve INTERCOM E J o ee Park Orbit Send INTERCOM EJ SJA oee Personal Ringing Tones INTERCOM A tone code ic to 3 Redial Last Dialed Number a Remote Station Disable INTERCOM L extension number INTERCOM ojs extension number Response Message wTeRcom JAS button OJ to Lo Service Observing INTERCOM Aoje extension number Speed Dial Station Keypad WY 2 2 ane i Speed Dial System JAA o Jeo Speed Dial Programming INTERCOM GIGIG Station Lock INTERCOM oj
13. Y Camping On Selection e When you hear five short tone bursts 1 PRESS INTERCOM OR SELECT AHS The other telephone will start ringing e To cancel the call back before your telephone sounds the tone bursts HOH 24 1235 FS _ Caine Ori J Doe J 1 PRESS INTERCOM AND DIAL 6 S J A A I EC J Co e To camp on at a station with a Do Not Disturb condition set Camping On Set 1 SELECT CAMP A call back will occur when called station is no longer set in the Do Not Disturb mode LCD Speakerphone Station User s Guide 27 Making Calls GCA70 258 Advanced Camping On Options Camping On Idle Station Automatic Callback If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station e To camp on ata station for which you hear 3 ringing but receive no answer Calling J Smith 7 CALLER MS 1 SELECT ALLBE Callback will occur after any ne activity is initiated at dialed station 2 e To cancel the camp on condition 1 PRESS INTERCOM AND DIAL 4 6 2 HANG UP OR PRESS SPEAKER to end Requesting Callback Camping On Busy Station Wait For An Answer Call Waiting If the telephone you have ca
14. display of several Comdial Digital Telephone models Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night Transfer Transferring incoming calls to a particular station s for off hour answering O Operator Station Also known as the attendant station this system station is programmed to ring when users dial the operator usually considered the central message desk of the system although multiple attendant stations are possible LCD Speakerphone Station User s Guide 95 Glossary GCA70 258 ae Paging This feature allows station users to dial up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determi
15. next number in the queue e SELECT E IT to exit from the redial queue e To interrupt the redialing procedure so that you can scroll through numbers in your redial queue 1 2 While your telephone is in the process of dialing a number SELECT ADL or the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed CHOOSE from one of the following e SELECT FEMOVE to remove the number from the redial queue e SELECT HEAT to scroll to the next number in the queue e SELECT E IT to exit from the redial queue e To cancel the automatic redial feature choose one of the following 1 PERFORM any user activity at the station go on hook select the speaker button etc 2 DIAL aua to delete all numbers from the redial queue 3 SELECT ARDL or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing LCD Speakerphone Station User s Guide 65 Other Advanced Features GCA70 258 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers Along with the parked call message the system parks the call in orbit for retrieval by the paged party The type of message that the system de
16. opening Speaker e Sounds distant party s voice e Sounds ringing and call in progress tones LCD Speakerphone Station User s Guide GCA70 258 Getting Started er LCD Alphanumeric Fo N Display Handset 4 asns SS axa Se Buttons NOT programmable DSS BLF Programmable Buttons 3 om Volume Up Volume Down Shift Button Keypad TAP Button Bes Boe Sua Gud Tens Br D wo Transfer Conference Button Message Mute Waiting Sh Button Light LUN i Speaker Hold Button Button Connectors On Bottom Of Telephone a Line Cord Optional Handset i Headset Microphone a A a a Opening 0 c Impact 8024S LCD Speakerphone LCD Alphanumeric Display a ae Interactive Buttons Po 7 NOT programmable Handset Programmable Buttons a Intercom Button Telephone Speaker E SSS SS a ara Waiting Light i 1 fo aS oS oS Shift Button eed A K TAP Button Dialpad i 5e tt Transfer Conference Button w Speaker Button Be Mute Button Hold Button Microphone Opening _ Connectors On Bottom Of Telephone ie SVOTE Fibs Optional IMIST Module NOTE lt hese are defa
17. page 1 LIFT handset of nearest telephone 2 PRESS INTERCOM 3 DIAL gis 4 MEET paging party on line LCD Speakerphone Station User s Guide 77 78 Other Advanced Features GCA70 258 IMIST Module Impact SCS 8324F 8324S and 8312S speakerphones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in addition to the LCD speakerphone Depending on system programming the IST device may be used to make outgoing calls and receive incoming calls The functionality of the IMIST module depends on the type of system you are using e The IMIST module functions on a DXP system with the appropriate digital station board but the IMIST module will not have its own exten sion number and will not function simultaneously with the speakerphone e Ona DXP Plus system the IMIST module functions simultaneously with the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for complete details e Onan FXS or FXT system the speakerphone and IMIST module can function simultaneously and the IMIST module has its own extension number NOTE The IMIST module does not provide voltage to light a message waiting light Message waiti
18. privacy is desired If ringing telephone is within your designated calling group DIAL 4 DIAL 4 extension code 1 l Your Ringing Station Station PRESS flashing DSS BLF button If you have programmed a DSS BLF button for the ringing telephone Answering Calls for Other Stations LCD Speakerphone Station User s Guide 19 Answering Calls GCA70 258 Receiving Subdued Off Hook Voice Announcements SOHVA Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller e To respond to a SOHVA verbally 7 MED IDoe Ext 321 Calling 1 TECE AND HOLD FEFLY OR PRESS BLOCK MSG ie 2 SPEAK into handset Distant party cannot hear jl your response yd 3 RELEASE REPLY OR MUTE after response is Incoming SOHVA complete to return to distant party e To respond to a SOHVA nonverbally through Response Messaging or JDoe Ext 321 Calling P SeEPEC Te f HUHLD TKHSG ELEK 2 SELECT HAVE HOLD OR TAKE HSG Message appears in the display of the telephone making the SOHVA 3 CONTINUE your current call with distant party Message Response SOHVA caller is automatically disconnected from your telephone
19. programmed continue to PRESS RESPONSE MESSAGE button AND DIAL when your display shows the message you wish to send LCD Speakerphone Station User s Guide 49 Nonverbal Messaging GCA70 258 Notes 50 LCD Speakerphone Station User s Guide GCA70 258 Programming 6 Programming DSS Numbers Storing another station extension number at a DSS BLF programmable location allows you to monitor that station dial with the press of one button or pick up or hold calls at that station quickly and conveniently e To store an intercom number as a DSS number 1 SELECT OPTIONS 7 2 SELECT HEST until the 55 option appears Enter Ext 3 SELECT 55 4 PRESS programmable button to choose DSS BLF button location EXIT S 4 5 DIAL extension number Designating an Extension 6 REPEAT the previous steps OR SELECT Esl 7 PRESS SPEAKER to end CAUTION Do not attempt to program interactive buttons doing so can cause the sys tem to make features unavailable If you inadvertently program interactive buttons you can retrieve their functions in the following manner 1 PRESS INTERCOM CJJ 2 PRESS the interactive button to be reprogrammed 3 DIAL Ju ojej or oJ for buttons from left to right LCD Speakerphone Station User s Guide 51 52 Programming GCA70 258 Speed Dial Numbers Speed dialing is a feature
20. the buttons below the current J display to choose desired selection Selecting a Feature 6 RESPOND to any menu prompts associated with feature see example for Pickup 7 PRESS programmable button for storage location 7 Pickur 8 REPEAT steps 3 through 7 for other features OR GRF DIRECT EAIT SELECT EXIT to end programming e To clear a feature button assignment L J Responding to Prompts to 1 REPEAT the above procedure but SELECT i CLEAR before selecting storage location button rogram a PekUp SUBA LCD Speakerphone Station User s Guide 57 Programming GCA70 258 Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events or occasional events e To set a reminder alert at your telephone 1 2 7 8 9 SELECT FTIONS SELECT HEsT until the ALERT option R Alert 1 1030AN SELECT ALERT EH OFF ESI SELECT OR to select available alert desig nation if you have already programmed an alert for 1 select 2 to set a second alert condition 4 aN A SELECT H SELECT OFF to turn off an SEDANA alert that has already been set DIAL reminder time using the num
21. the telephone until you feel the supporting arms snap into place Also remember as with any piece of electronic equipment your telephone may be damaged by contact with liquids Please try to place the telephone in an area that is free from the danger of spills 2 LCD Speakerphone Station User s Guide GCA70 258 Getting Started NOTE For more tips and information on speakerphone use including the use of a Full Duplex Speakerphone see Appendix D Speakerphone Characterisics Setting Display Contrast You can darken or lighten the contrast of the display for best viewing e To adjust the display contrast 1 SELECT OPTIOHS 2 SELECT HE T until the ISP option appears 3 SELECT I5P Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired 5 PRESS SPEAKER to end Setting a Personal Ringing Tone You can choose one of many different ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone e To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT HE T until the RING option appears 3 SELECT FING 4 SELECT F OR D HH to choose ring tone in display a new tone will sound at each up or down press 5 PRESS SPEAKER to end LCD Speakerphone Station User s Guide 3 Getting Started Setting Volume Levels The volume control on your telephone is a multipu
22. to return to previous screen OR ENTER new digits to search for a new name Alphanumeric Keypad 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PRS TUV WXY LCD Speakerphone Station User s Guide Other Advanced Features a D r Dial by Hame UNT EST HERT NENAS C OA E f Selecting Dial By Name Enter Digits J ExlT iS DY Entering Search 5 ff Ho Match ALL BACK RETURH Ad Finding No Match 71 Other Advanced Features GCA70 258 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset back ground music and the group listening mode e There are four ringerloudness levels plus an off position Set these levels as follows U l 1 While your telephone is on hook and idle re E PRESS the VOLUME UP OR VOLUME i IE DOWN button once for each change in EA imina loudness you desire The ringer sounds Buih once for each change as an example of the current setting Impact SCS Volume Buttons NOTE If you set the ringer to the FF position your telephone will sound a short ring burst once for ea
23. 41 using quick transfer 42 TRNS CNF See Transfer Conference Button LCD Speakerphone Station User s Guide GCA70 258 U Unsupervised Conferences 33 V VAB See Voice Announce Block VAB Voice Announce Block programming a button 57 Volume Control initial settings 76 setting a default volume 74 VOLUME DOWN Button function 72 VOLUME UP Button function 72 Z Zone Paging 77 LCD Speakerphone Station User s Guide Index 111 Index GCA70 258 Notes 112 LCD Speakerphone Station User s Guide This manual has been developed by Comdial Corpora tion the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or mainte nance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 Comdial strives to design the features in our communica tions systems to be fully interact
24. Active f SELECT HEsT until the CFL option appears SELECT FUE SELECT CLE to disable call forwarding PRESS SPEAKER to end LCD Speakerphone Station User s Guide GCA70 258 Advanced Call Handling Forward Only Your Prime Line and Intercom Calls PERS Forward All Calls That Ring At Your Caller Your i Forward Station Station Station Forward Only Calls NoANS That Are Not Answered At Your Station Call Forwarding Options Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle e To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL Ejs 3 DIAL extension number of station to receive diverted call e To divert calls to the designated station 1 HEAR ringing AND OR SEE flashing line status light 2 PRESS programmed CALL FORWARD button system immedi ately forwards ringing call to station you designated See page 54 for programming instructions LCD Speakerphone Station User s Guide 35 Advanced Call Handling GCA70 258 Call Forward Outside System CFOS If enabled by your installer the Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telephone numbers outside the system e To activate CFOS with your LCD eens 1 SELECT OPTION
25. CT PTIONS Do Hot Disturb o OFF EMIT 24 2 SELECT HEST until the DHE option appears A A A 3 SELECT DHE tt je 4 SELECT ON Setting Do Not Disturb 5 SELECT Esl 6 PRESS SPEAKER to end i 7 L Do Hot Disturb J e To disable the DND condition Al 1 REPEAT the above procedure BUT SELECT l FF instead of H at step 4 Station With DND Set e To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call informa f tion in display Toe Ext 321 D we DHD AHS SELECT LHE Ringing will stop caller will hear A the do not disturb tone and your telephone will al remain in DND until you disable the feature j described above L J Blocking Calls With DND LCD Speakerphone Station User s Guide 63 Other Advanced Features GCA70 258 Automatic Redial If your station has the multiple automatic redial feature enabled you can place up to 10 numbers in your telephone s redial queue NOTE The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant Individual users DO NOT have access to programming of this feature e To use the automatic redi
26. ERCOM DIAL Jes PRESS programmable button for RESPONSE MESSAGE button location DIAL o DIAL J to save programming PRESS SPEAKER to end LABEL button location e To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed l 2 3 NOTE PRESS INTERCOM DIAL Jes PRESS programmable button for RESPONSE MESSAGE button location DIAL message number 01 30 from list of messages Programmed messages available for use are created by the system attendant and listed in a table on page 47 3 6 T DIAL ig to save programming PRESS SPEAKER to end LABEL button location LCD Speakerphone Station User s Guide 59 Programming GCA70 258 Notes 60 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features Other Advanced Features Background Music If the telephone system supplies background music you can turn it on at your LCD speakerphone while on hook and idle The system automatically turns background music off during calls and voice announcements e To turn the music on 1 nA FF WY N SELECT PFTIONS SELECT HE amp T until the MUSIC option appears SELECT MUSIC A A A SELECT 5ET SELECT S 1 or SRC 2 for the music source Setting Background Musi gt PRESS SPEAKER to end the speaker light turns on when background music is on BackSround Music N ISET CLR EXIT
27. If you answer the call the number appears in the upper half of the LCD The system also stores numbers that ring on your line but receive no answer If the call has been returned by someone else selecting the key reveals who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return e To scroll through ring no answer numbers stored on your system CID light is flashing 1 SELECT the programmed CALLER ID button on your telephone Your LCD will display the calling number date and time the call came in The most recent call appears first in the list 2 SELECT the programmed CALLER ID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue SELECT the programmed SAVED NUMBER REDIAL button The system will automatically dial the number Depending on your system programming when a call is returned it might remain in the ring no answer queue or the system might delete it from the ring no answer queue Your system installer can tell you how the feature is programmed If the system is programmed to leave a returned number in the redial queue the display will show a next to numbers that have been returned e To determine who viewed the number and returned the call 1 DIAL CJ 22 LCD Speakerphone Station User s Guide GCA70 258 3 Making Calls Making Calls Making Out
28. LCD Speakerphone Station User s Guide 79 Other Advanced Features GCA70 258 Accessing The DSS BLF Console Button Levels The IB24X and IB48X DSS BLF consoles have four levels of buttons quadru pling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active ib24x ib48x E e e a ad ao gt D a ooo an ce Fe oe eo C se qa qa a a oS oS ae Level access buttons Level access buttons IB24X DSS BLF Console IB48X DSS BLF Console 80 LCD Speakerphone Station User s Guide GCA70 258 Feature Access Codes A Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes If you wish you can detach these pages and keep them near your telephone to serve as a stand alone reference On page 54 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons Feature Enable Code Disable Code Account Code INTERCOM Joja account code Acal INTERCOM ZLo Attendant Calling IN
29. S JEH i FHD Call Forwarding 2 SELECT HEST until FWD appears hos CFOS HERT 3 SELECT Fill 4 SELECT 567 5 SELECT HEAT until CFOS appears Selecting CFOS 6 SELECT CFOS 7 CHOOSE a type of CFOS and SELECT the desired interactive button to switch the type of CFOS you 7 CFOS TkomeLn S wish to select PRESS T ENIT TEL NEXT e SELECT tcm for intercom calls e SELECT Line for prime line calls e SELECT temn Ln for all calls Selecting Forwarding Type e SELECT FHA Item for ring no answer intercom calls e SELECT FHA Line for ring no answer prime line calls e SELECT FHA ItcmLr for all ring no answer calls 8 SELECT outbound line press line button dial appropriate code or do nothing and let previously selected line remain in effect If you want to change the destination you must enter something for the zi outbound line See page 62 for line access codes gt Ho Preselect S Selecting Line 36 LCD Speakerphone Station User s Guide GCA70 258 Advanced Call Handling 9 SELECT forward destination dial number press speed dial button or do nothing and let previously 77 selected destination remain in effect Ho CFOS N
30. SS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire This level remains set for background music until you change it again even if you turn off the feature and then reactivate it Muting Your Speakerphone By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker e To mute your station 1 PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you e To speak to the distant party 1 PRESS MUTE again mute function and light turn off LCD Speakerphone Station User s Guide 73 Other Advanced Features GCA70 258 Default Volume Control You can set a permanent loudness level for any volume control setting The level will remain at this volume referred to as the default setting until you change the setting e To set a permanent speaker headset handset or group listening loudness for all future calls 1 PRESS INTERCOM we U Sao 2 ACTIVATE speaker headset handset or sr ig I FE group listen mode to be affected w f 3 While in that mode PRESS VOLUME UP or Lo Bm VOLUME DOWN button to adjust loudness 4 DIAL E E OR PRESS programmed SAVE button to hold the loudness at the last Impact SCS Volume Buttons setting for all future calls until you change the default again 5 REPEAT this procedure in each mode until you ve set all default
31. Station lo op Across A Call Forward All RNA Terminating Comdial N Node Station Network Call Pickup Directed Terminating Comdial Ao Node Station Network Call Pickup Group Terminating None Local Node Station OS Across Call Time Originating None Network Node Station Call Transfer Both Comdial eros Node Station Network Call Waiting Tone Terminating None Local Node Station Camp On Terminating None Local Node Station CFOS Both None Local Node Station Clock Set Local Node Across Network Conference Both Comdial QSIG with Station limitations COS Local Node Day Night Class of Both Comdial Local Node Service Delay Hot Line Terminating None Local Node Station Dist Ring Terminating None Local Node Station Dial by Name Originating None Local Node Station 102 LCD Speakerphone Station User s Guide GCA70 258 Feature Networking Support Type Remote FEAA Feature Name Originating Networking Program Feature RNE Parameters Terminating Both Support Directed Station Hold Both None Local Node Station Disable Station Local Node Station Disconnect Notification Both None ACTOSS Network DND inhibit override Terminating Comdial QSIG Local Node DNIS passed across the Local Network but must be Both Comdial display Node enabled per node phones Across Network DSS BLF Both Comdial with Node Station limitations Across DTMF Signaling Both None N iwork Dayi
32. TERCOM o Authorization Code INTERCOM Joje authorization code Automatic Callback and Call AAA n Waiting INTERCOM Jie INTERCOM fe 4 4 r a Background Music G y 9r INTERCOM ESED Call Divert Station INTERCOM LI extension number Call Forward Personal INTERCOM J t INTERCOM ji extension number LCD Speakerphone Station User s Guide 81 Feature Access Codes GCA70 258 Feature Enable Code Disable Code Call Forward Ring No Answer INTERCOM CJJ TNE gel All Calls extension number Call Forward Ring No Answer INTERCOM CJJ ric Personal Calls extension number INTERCOM aa Call Forward All Calls Intercom HSJ INTERCOM JJ extension number INTERCOM EJ aso o ee INTERCOM j S o ee Call Park Orbit 910 990 Call Park Pickup Call Pickup Directed intercom 254 extension number Call Pickup Group INTERCOM aJa Clear Major Alarm Ring INTERCOM JoJo DISA Access Installer Assigned Do Not Disturb INTERCOM eos wie oh repeat extension number Do Not Disturb Override CoJo DSS Programming INTERCOM CJI Executive Override extension number Joj 82 LCD Speakerphone Station User s Guide GCA70 258 Feature Access Codes Feature Enable Code Disable Code Hold Manual
33. a code 84 LCD Speakerphone Station User s Guide GCA70 258 Feature Access Codes Feature Enable Code Disable Code Volume Save INTERCOM LLOJ Voice Announce Block INTERCOM LJE INTERCOM ej The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Feature Enable Code Pick Up Last Line Io o Broker s Call Speed Dial Access Code x gt x Saved Number Redial ofe Dial Saved Number o o TAP Dialing Code 4 LCD Speakerphone Station User s Guide 85 Feature Access Codes GCA70 258 Notes 86 LCD Speakerphone Station User s Guide GCA70 258 B Display Abbreviations Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry Sets two reminder alerts that will sound at your ALERT et Reminder station at specified times LL All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ringing at your station OPOGE Auxiliary Pager Stores a button that selects auxiliary paging y ras spe
34. aker operation through the auxiliary jack REC i zi Stores a button that selects tape recorder operation AREED ua Recor through the auxiliary jack 1 ii Stores a button that selects auxiliary ringer AIRES ARING Auxiliary Ringer operation through the auxiliary jack ARDL Automatic Redial Redials a busy call once a minute for 10 minutes fc While programming a speed dial number BKSF Backspace backspace erases an incorrect entry re Calls a station that turned on your message waiting ALL Call light LCD Speakerphone Station User s Guide 87 Display Abbreviations GCA70 258 Abbreviation Feature Definition Has system call you when busy station becomes CAMP Camp On idle When chosen as a feature stores a button that enables the function Forwards all of your calls to a different station CF ult Call Forward location When chosen as a feature stores a button that enables the function i Respond to a SOHVA call with a non verbal CALLEK I Will Call Back eae Stores a button that clears a currently active or CLEAR Clear Features engaged feature CLE Clear Cancels a call forward condition COHMF Conference Establishes a conference DARE Dark contrast Makes LCD screen darker DISP Display Adjusts the contrast of your LCD screen Makes your station appear busy to other stations CHE Do Not Disturb When chosen as a feature stores a button that enables the function bss Direct S
35. al feature to redial a busy or unanswered number 1 While on the call SELECT FDL OR PRESS the AUTOMATIC REDIAL button programmed Te 5 by your installer N CONE BOL 2 The system repeatedly dials the number until you i cancel the feature or the system has dialed the number a preprogrammed number of times determined by your system installer 3 The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing Initiating Autoredial 4 IF your installer has enabled answer supervision on your line the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off 5 IF answer supervision is NOT enabled SELECT ARDL OR the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 6 IF your system installer has enabled the redial multiple numbers feature you can have up to 10 numbers in your redial queue To add numbers to your redial queue REPEAT step 1 in the above procedure 64 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features e To scroll through numbers in your redial queue if your telephone is currently idle 1 2 SELECT ARDL OR the programmed AUTOMATIC REDIAL button The display shows the last number dialed Choose one of the following e SELECT FENQUE to remove the number from the redial queue e SELECT HEAT to scroll to the
36. ansferring 0 40 Other Call Transferring Options 42 Nonverbal Messaging 45 LCD Message Delivery 45 Message Waiting Light and Messaging 48 Response Message Delivery 49 Programming 0 eee eens 51 DSS Numbers 51 Speed Dial Numbers 52 Feature Access Codes 54 LCD Feature Buttons 56 Reminder Alert aoaaa aaa 58 Response Message Button 59 GCA70 258 LCD Speakerphone Station User s Guide GCA70 258 7 m o O UO gt Other Advanced Features 61 Background Music 61 Line Groups 2 4 62 Do Not Disturb Condition 63 Automatic Redial 0 64 Tracker Paging System 66 Auxiliary Jack sian e eae ee ee 68 Account Codes aoaaa 70 Dial By Name aoaaa aaae 71 Volume Control aoaaa 72 Default Volume Control 74 Programmed Button Display 75 Automatic Set Relocation 76 Paging 2 sy echoes ee OR ee a AEA a 77 IMIST Module 78 DSS BLF Console Operation 79 Feature Access Codes 00 5 81 Display Abbreviations 87 GOSS ANN ott ef eae ek ett te 91 Speakerphone Characteristics 99 Feature Networking Support 101 LCD Speakerphone Station User s Guide Contents Contents GCA70 258 N
37. bers on the dial pad remember to add a zero 0 before single 7 Tns ON digit times 01 for one o clock 02 for 2 o clock Sal E PH EXIT etc 4 SET AH or PI rN SELECT SALE Y y Setting the Alert Time PRESS SPEAKER to quit When an alert sounds at the set time you hear four short tone bursts which will continue until acted upon If you are not at your station to hear the alert when it sounds your telephone s ring tone changes to the alert tone for every incoming call until you respond to the alert e To respond to an alert after it sounds choose one of the following 1 2 SELECT 5ET to reset the alert for the same time 58 7 ALERTI 0300 SET CLEAR NS SELECT CLEAE to turn off the alert the following day Ww y Responding to an Alert LCD Speakerphone Station User s Guide GCA70 258 Programming Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer e To store a scrolling RESPONSE MESSAGE button proceed as follows user may press button repeatedly to choose from up to 30 system supplied messages 1 2 3 4 5 6 7 PRESS INT
38. button The light above your HOLD S button begins to blink Al HOLD TRANS e To retrieve a held call K 1 PRESS line button of the held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired Holding a Call With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call e To place a call on exclusive hold 1 PRESS HOLD twice e To retrieve exclusive hold 1 PRESS line button of held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired After a call has been on hold for the period of time set by the installer of your system the system causes four quick hold recall tone bursts to sound at your telephone the flash rate of the line button becomes faster and the light becomes orange If the call is on exclusive hold it will revert to manual hold after the hold recall period 16 LCD Speakerphone Station User s Guide GCA70 258 Answering Calls e ifa held line is recalling choose one of the gt following Hold r J Doe 7 LE 5 1 SELECT HOLD to place the call on hold at your station and restart hold timer 2 LIFT handset PRESS line button with flashing jc amp J Tree light OR SELECT amp N5 to retrieve the A Recallin
39. ce and that of the distant party to a tape recorder e The ringer mode allows an external speaker to sound the ringing of your telephone e The pager mode allows an external paging device to sound all voice announcements all call zone paging voice announced intercom calls sent to your telephone Connectors On Bottom Of Telephone Line Cord Auxiliary Handset als Jack E E J e Auxiliary Jack Location 68 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features e Program the enable disable buttons at any blank programmable button location PKF ta aut as follows UL p55 FEAT HEST 1 SELECT OPTIONS AJ A i Lt Ea 2 SELECT HEST until the FEAT option appears 3 SELECT FEAT Programming Button 4 SELECT HE T until the desired options appear 5 SELECT desired auxiliary feature Z S r Progra to o Eo DF AOE to ehoose paset Ca ET NEXT e HEECE to choose recorder e HARING to choose external ringer e HDSET to choose headset Selecting a Feature 6 PRESS blank programmable button location to serve as enable disable button for the feature you ve selected 7 RETURN to previous steps to add another device OR SELECT SPEAKER to quit e To enable an auxiliary mode 1 SELECT enable disable but
40. ch call you receive at your station while the ringer is off e There are eight speaker loudness levels Set these levels for the current call as follows 1 While on acall and in speakerphone mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire e There are at least eight handset loudness levels that you can set for the current call as follows 1 While on a call and in handset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire NOTE When the call ends the system resets the loudness of all future calls to the programmed default setting For instructions in setting your speakerphone s default volume see the next section of this chapter 72 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features e There are eight headset loudness levels that you can set for the current call as follows 1 While on a call and in headset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire EEN e There are eight group listening loudness levels Set the level for the i E current call as follows um 1 While on a call and in the group listening mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in Impact Volume Buttons loudness you desire e There are eight background music loudness levels To set the level 1 While background music is on at your station PRE
41. com party s telephone will ring with the transferred call after you hang up e ifthe intercom party is busy take one ofthe following steps if made available at your 1ps Ext 321 Is Busy telephone by installer programming SOHJA RECON MSG 1 SELECT REC H to reconnect the call to your station 2 SELECT 5 H A to interrupt the call and tell the j Attempting a Transfer intercom party that a call awaits 3 SELECT 156 to leave a message waiting indication at the called station 40 LCD Speakerphone Station User s Guide GCA70 258 Advanced Call Handling e Ifthe intercom party does not answer their S telephone when ringing take one of the Calling Toe Ext 37 following steps L RECON MSG 1 SELECT FECOH to reconnect the call to your J J station l 2 SELECT M56 to leave a message waiting indica No Answer From J Doe tion at the station Unscreened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer e To transferan unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CNF call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF butto
42. de Station Message Deposit Both Comdial Local Node Station ae Lee Across 2 Message Waiting Terminating Comdial Netwoik Node Station Music Background Both None Local Music On Hold Both None Local Mute Both None Across Node Station Network Operator Network Both Comdial AOSS Hub Network Operator Node Both Comdial Local Node Page Both None Local Node Park Orbit Terminating None Local Node sigs Local Personal Ring Tone Terminating None Station Only Node Station Prime Line Originating None Local Node Station Privacy Terminating None Local Node Station Pulse Set On Originating None Local Node Query button Originating None Local Node Station Queue Terminating Comdial Local Node Station Across Quick Transfer Terminating Comdial S Node COS limitations Across Recall Call Forward Network Node Station with limitations Recall Timing Hunt S Across Group Terminating Comdial QSIG Network Node 104 LCD Speakerphone Station User s Guide GCA70 258 Feature Networking Support Type Remote Foshie Feature Name Originating Networking Program Feature ae Parameters Terminating Both Support Record Both Comdial ROSS Node Station Network Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Station Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node Station Shift for Speed Dials Both Non
43. e For the microphone to best detect your voice speak within three feet of it and face the speakerphone e Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems or other equipment e Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal Telephone e To adjust the pedestal Impact SCS Models only a 1 GRASP the rear of the pedestal bases 4 firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand First Notch Second Notch oe Third Notch For Highest Position PEDOt 2 LIFT the telephone upward with one hand AND RAISE the Pedestal Base telephone supporting arms upward with your other hand Notice there Adjusting The Pedestal are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at the desired height SELECT the closest pair of notches AND INSERT the supporting arms in the notches PRESS DOWN slightly on
44. e microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches e If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches e In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation e When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simulta neously thus blocking out both voices LCD Speakerphone Station User s Guide GCA70 258 GCA70 258 E Feature Networking Support Feature Networking Support The table below shows all the features available on Set 15A It identifies whether each feature is for a local stand alone system or a system to system network System to system networking connects several DXP DXP Plus FXS and FXT systems together in an arrangement that allows unified communications through the system Also provided is information on which features Comdial provides remote networking support too Type Remote ESatite Feature Name Originating Networking Program Feature Terminating Both Support Poreikis Abandoned Hold Release Terminating None a etwork Account Code Both None ACTOSS Node COS Ne
45. e sess Node Station Network Silent for Ringing Both None Local Node Station SLPS Brokers Mode Both None Local SLPS Dial Saved Originati N Across Number nEnang MONS Network SLPS Pick Up Last ee Across Tife Terminating None Nevek EEE Across SLPS Save Number Originating None Network Across SLPS TAP Both None Network Across Network SMDA SMDR Both Comdial with Node limitations Across Network Softkey Both Comdial with limitations SOHVA Terminating Comdial Local Node Station SOHVA Service Observe Originating None Local Node Station eee Across r Dial Originating None Network Node Station Across System Speed Dial Both None Network Node Across Station Monitoring Network DSS BLF Both Comdial with Hub only limitations Station Names Both None ACTOSS Node Station Network SETA Across Station State Query Originating Comdial Network Node Station Subdue Ringing Terminating Comdial Local Node Station LCD Speakerphone Station User s Guide 105 Feature Networking Support GCA70 258 Type Remote Feature Name Originating Networking peo Program Feature eon Parameters Terminating Both Support System Manager Prog Both None Local System Parameters Both None Local Node TARAS Cline answer trom Both None Local Node Station any station Toll Restriction Both None ADS Node COS Network Tracker Both Comdial Local Acro
46. em to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the system will perform the entire speech training test 100 again Speakerphone User Guidelines e Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party e Background noise may prevent the sound activated switches from operat ing properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equip ment e Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone e Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice e Since the system takes several seconds to provide the best switching con stant sound patterns such as elongating your words and playing exter nally supplied music may prevent the sound activated switches from operating properly e Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and th
47. es feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that these buttons are labeled correctly to indi cate their unique features LCD Speakerphone Station User s Guide GCA70 258 Getting Started Above the MUTE button e On steady called party cannot hear your conversation Next to INTERCOM button e Steady green or red you are using your intercom e Fluttering red an LCD message is set on your telephone for others to receive when calling e Flashing orange someone is calling your extension or a call is being transferred to you Above the HOLD button e Non SCS Series models Flashing Fluttering red message waiting e Winking green a line is on hold at your station DXP DXP Plus FXS and FXT Systems only Next to the MESSAGE button SCS Series Models only e Winking green message awaits pick up Above the SPEAKER button e On steady with the telephone on hook and busy speakerphone mode e On steady with telephone on hook and idle background music is turned on LCD Speakerphone Station User s Guide 11 Getting Started GCA70 258 Notes 12 LCD Speakerphone Station User s Guide GCA70 258 Answering Calls 2 Answering Calls Answering Outside Calls When an outside call rings at your station the LCD screen displays the system line number of the incoming call e g L123 and any caller ID information that your station is p
48. f features and their properties see Appendix E Feature Networking Support LCD Speakerphone Station User s Guide GCA70 258 Contents Contents 1 Getting Started 1 0 eee 1 Setting Up Your Speakerphone 1 Understanding the Basic Functions 6 Your Speakerphone s Buttons 8 Your Speakerphone s Display Lights 10 2 Answering Calls 1 0 ee eee 13 Answering Outside Calls 202 13 Answering Intercom Calls 14 Night Transferred Calls Line Access From Any Station 15 Holding Calls se eee ead and Ss Sees 16 Call Pickups 4 oi odie ee Si Mee 18 Receiving Subdued Off Hook Voice Announcements SOHVA 20 Caller ID Automatic Number Identification 22 3 Making Calls 0 00 eee eee 23 Making Outside Calls 0 23 Making Intercom Calls 02 24 Automatic Dialing 04 25 Redialing ser 2 4 44 8 Grand ARO Oe eae 26 Camping On Busy Station Automatic Callback 0 27 Advanced Camping On Options 28 Sending Subdued Off Hook Voice Announcements SOHVA 30 LCD Speakerphone Station User s Guide iii Contents iv Advanced Call Handling 31 Waiting For A Line Queuing 31 Conferencing 4 32 Call Forwarding 34 Call Forward Outside System CFOS 36 Call Parking 25 GUS Vike oe ta Si eek 38 Call Tr
49. feature stores a button that 2 gmg provides one button access to paging Taie f When chosen as a feature stores a button that PARE Fen provides one button parking of calls Le When chosen as a feature stores a button that PCRUP PickUp allows you to pick up a call ringing elsewhere LCD Speakerphone Station User s Guide 89 Display Abbreviations GCA70 258 Abbreviation Feature Definition Epe Route your personal intercom calls to a different FERS Personal station location PRII Pivac When chosen as a feature stores a button that a y releases privacy for a current call QUERY Button Query Displays program status of any button RECOH Reconnect Reconnect you to a transferred call RING Ring Tone Select different ringing tones Permanently saves last number you dialed When SAVE Save Number chosen as a feature stores a button that provides the function SDIAL Speed Dial Programs a number for one button calling P gr 8 SEND Send Transfer Re transfers a previously transferred call that returned to your station SET Set Feature Enable call forwarding SOHA Secure Off Hook Voice Sends a subdued off hook voice announcement to i Announcement another station cee hie Sones Selects which music source will supply background a music eee Send a non verbal response to a SOHVA caller so TARE HS Take A Message he or she will know to take a message from an outside par
50. g Held Line The installer can add a directed station hold feature to your telephone With this feature you can place a call on hold at another station You can also pick up the held call that has been waiting the longest length of time at another telephone e To place a call on directed station hold 1 ANSWER call 2 PRESS INTERCOM OR TRNS CNF if intercom call 3 DIAL Seo 4 DIAL extension number of station to receive held call 5 HANG UP e To retrieve a held call at another station 1 PRESS INTERCOM 2 DIAL 9J0 3 DIAL extension number of station where call is currently on hold 4 PRESS DSS BLF button OR TAP to answer call Often you will have more than one call on hold at your station You know you can retrieve the last call placed on hold simply by pressing TAP however if you do not have line appearance for a line on which another call is holding the system provides a way for you to access that call before servicing the last call you placed on hold e Toscan your held calls and retrieve a specific one 1 REPEATEDLY PRESS HOLD to scan held call list 2 PRESS TAP to retrieve call LCD Speakerphone Station User s Guide 17 Answering Calls GCA70 258 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations Group Call Pickup The installer often arranges several telephones toget
51. her in a user group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group e To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL J 3 SPEAK toward telephone OR LIFT handset if privacy is desired Directed Call Pickup Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number e Toansweracall that is ringing at any telephone in the system 1 PRESS INTERCOM 2 DIAL LJ 3 DIAL extension number of ringing telephone 4 SPEAK toward telephone OR LIFT handsetif privacy is desired Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can use the light associated with this button to monitor the status of that telephone and you can press the button to make a call to that telephone if you wish 18 LCD Speakerphone Station User s Guide GCA70 258 Answering Calls e To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button e Off Station is idle e Flashing if enabled Station has an incoming call e On Station is busy e To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR LIFT handset if
52. i e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations 92 LCD Speakerphone Station User s Guide GCA70 258 Glossary D Data Interface Unit DIU This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone IST device such as a FAX machine or answering machine Departmental Station Operation The operation of stations that are organized into departments Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts fo
53. ialed number if needed to match the selected line group ARS makes routing decisions which lines to route a call over if and how to modify a number and costing information based entirely upon the programming of the system Automatic Station Relocation Process by which the system automatically recognizes particular stations if they are relocated to a different station port the same class of service and station features are provided the station at the new port LCD Speakerphone Station User s Guide 91 Glossary GCA70 258 B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones ee Call Forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Call Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call Pick Up Answering a call at one telephone when it is ringing at another telephone Call Transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened
54. ing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker Full Duplex Speakerphone Characteristics The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recom mends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone is operating in half duplex mode Depending on the telephone line conditions and the type of speakerphone at the other end it may not be possible for the 324F to operate in full duplex mode If the speakerphone at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode LCD Speakerphone Station User s Guide 99 Speakerphone Characteristics NOTE Pressing any button mute hold etc on the speakerphone while in full duplex mode causes the syst
55. ive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features CCB 15B CGA70 258 11 05 00 Printed in U S A Fintied im Upi PAT ES LG Barer 1 COMDIAL The Rising Star Lamia Carporatian uaa Seminole Trail charlottesville VA S2501 3835 izaag COMDIAL ware g om dial gom
56. liar to users tips on speakerphone use for the new user described in Appendix D and all the features available for the DXP DXP Plus FXS and FXT systems are described in Appendix E Appendix A Quick Reference Guide Appendix B Display Abbreviations Appendix C Glossary AppendixD Speakerphone Characteristics Appendix E Feature Networking Support Finally at the end of the publication an index provides a detailed reference to the feature locations Index LCD Speakerphone Station User s Guide ii Contents GCA70 258 iji NOTE Throughout this book all references to fixed buttons keypad DSS BLF SPEAKER HOLD etc are printed in upper case italic type for example PRESS INTERCOM All references to interactive buttons which are used to make selections on the speakerphone ie are printed in upper case bold italic type for example SELECT OPTIONS Also to eliminate confusion the text of this guide instructs users to PRESS fixed buttons of the telephone and SELECT interactive buttons as in the examples above Instructions to DIAL refer to numbers or symbols on the keypad System to System Network The system also provides capabilities for either a local stand alone system or a system to system network System to system networking connects several DXP DXP Plus FXS and FXT systems together in an arrangement that allows unified communications through the system For a complete list o
57. line button for certain call handling operations LCD Speakerphone Station User s Guide 93 Glossary GCA70 258 E E amp M Tie Lines In telephony a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes Exclusive Hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Hands free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system K Keypad Buttons Lj through i J and E used for dialing 94 LCD Speakerphone Station User s Guide GCA70 258 Glossary L Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric
58. ling GCA70 258 Call Forwarding 34 Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone To remind you that your calls are being forwarded your telephone will sound a short ring burst each time the system forwards a call e To forward your calls 7 5 eS 1 SELECT OFTIONS Ses EXIT 2 SELECT HEAT until the CFWD option appears Al A 3 SELECT CFID 4 SELECT 5E1 Selecting Call Forwarding 5 Choose one of the following call forwarding options e SELECT FERS to forward prime line andin tercom calls f Lall Forwarding e SELECT ALL to forward all calls Mie xy SELECT NEXT AND No AHS toforwardcalls Al A that ring at your station but receive no answer o liil 6 T e To cancel call forwarding 1 wa ek Y NS after a preprogrammed number of rings THEN PRESS FERS to forward your prime Call Forwarding Options line and intercom calls OR PRESS ALL to forward all calls that ring with no answer at your telephone DIAL extension number of telephone to receive gt your forwarded calls WON H a5 2 PRESS SPEAKER to end Display shows Fill FWD to TDoe Ext 32l J S SELECT the right interactive button Call Forwarding
59. livers either alphanumeric or numeric only is dependent upon the Tracker pager model in use at the station When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling e To track a called party after receiving a ring no answer 1 4 MAKE an intercom call to someone AND RECEIVE no answer oe Calling J Smith SELECT TRACE TRACK CALLEK MSG HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted PRESS SPEAKER to end i Initiating a Tracker Page e To track a called party without first calling them l 2 3 66 PRESS INTERCOM AND DIAL LJe DIAL extension number HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted PRESS SPEAKER to end LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features e Touse Tracker to transfer a call to a park orbit for retrieval and transmit the call s park orbit code and caller ID information if available 1 2 3 4 ANSWER call AND SELECT TRANS DIAL extension number If the called station does not answer or is busy SELECT TRACK HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page n
60. lled is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work e To activate call waiting when you heara gt busy signal CHP RCL J Doe lt 1 DIAL GJE called party hears tone gt me Aa 2 WAIT on line for reply an l 1 3 Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversation Camped Station Calling e To cancel call waiting a 1 PRESS INTERCOM AND DIAL _ J_8 2 HANG UP OR PRESS SPEAKER to end 28 LCD Speakerphone Station User s Guide GCA70 258 Making Calls e To answer a call waiting tone if you receive one while on a call 1 HEAR short tone burst in receiver 2 PLACE current call on hold OR complete call AND HANG UP waiting call will ring at your telephone 3 LIFT handset to answer call gt Your Station To Wait For To Send Call To Wait For Callback Waiting Tone Callback pe A a A A Select Dial 6 and Select CAMP CALLBACK Wait For Reply and Disconnect and Disconnect Busy station When idle hears tone _ your call and may respond When any activity is connected or ignore occurs at station your call is connected de NS Busy Station Station Cam
61. must Hot Transfer followed directly by the receive speakerphone calls in a hands free mode Quick Transfer with intro 1 Dial extension 2 Announce call 3 Disconnect Intercom ringing two short bursts and the introduction of the call if answered in speakerphone mode ringing will also follow the transfer Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer Quick Transfer without intro 1 Dial extension 2 Disconnect Normal intercom ringing two short bursts Expected transfers from attendants and operators who handle a large number of incoming calls which require transfer LCD Speakerphone Station User s Guide 43 Advanced Call Handling GCA70 258 Notes 44 LCD Speakerphone Station User s Guide GCA70 258 Nonverbal Messaging 5 Nonverbal Messaging LCD Message Delivery You can set system supplied messages at your station to be received and displayed by a calling LCD speakerphone e To turn ona message from your telephone 1 PRESS INTERCOM AND DIAL JOJ 2 DIAL the desired code number from your message list 01 30 on the next page OR PRESS HOLD button to scroll through the available messages AND DIAL to select NOTE See following page for LCD dialing codes e Fora Back At message dial the code for time numbers and colon from dialing codes table For example DIAL
62. n over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone e Headset HI SET enables headset operation through the auxiliary jack e Music Button il SIC allows you to enable or disable background music also allows you to choose from two pre programmed music sources Page Button PASE provides one button access to paging e Park Button PARE parks calls in preselected park orbit 56 LCD Speakerphone Station User s Guide GCA70 258 Programming Pick Up Button FEKUF allows you to pick up a call ringing elsewhere in your system Privacy Release Button FI allows other telephones which share a line appearance for current call to join e Saved Number Redial Button GALE redials the last number saved e Voice Announce Block Button 1 48 blocks voice announcements Programming of the feature access buttons may require several selections involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations on page 87 e To create a feature access button 1 SELECT FTIOHS 2 SELECT HEST until the FEAT option appears SELECT FEST Program Button _ D CAMP CFWD HEST 4 SELECT NET repeatedly until desired feature Al choice is displayed i 5 SELECT one of
63. n for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone e if an unscreened transfer call is not answered and recalls to your telephone 5 you can take one of the following steps RCLLIZ3 J Doe Ext 321 1 PRESS HOLD to place the call on hold at your SEND HOLD ANS J telephone 2 SELECT AHS to return to the call 3 SELECT SEND to retry the transfer Attempted Transfer of Line 123 To J Doe Is Recalling LCD Speakerphone Station User s Guide 41 Advanced Call Handling GCA70 258 Other Call Transferring Options 42 Hot Transfer A hot transfer is a type of screened transfer This feature is useful for transferring calls to people who need to work in a hands free mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call e To make a hot transfer to another telephone in the system 1 ANSWER call 2 PRESS TRNS CNF the system automatically places the call on hold 3 DIAL extension number of telephone to receive the transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call PRESS TRNS CNF 6 If necessary PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The person receiving the tran
64. nes what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing require ments Pulse Tone Switching Changing from pulse rotary dial signals to tone DTME signals Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing 96 LCD Speakerphone Station User s Guide GCA70 258 Glossary Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Obse
65. ng GCA70 258 Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message wait originate ability you can turn on the message waiting light of any other telephone e To turn on the message waiting light and a broken dial tone if installer programmed at another station that is idle or busy 1 2 3 e You can also turn on the message waiting 5 light and broken dial tone at another station Calling J Sah when that station is busy L e 1 PRESS INTERCOM DIAL 2 3 DIAL extension number OR PRESS DSS BLF button of station to be alerted The message waiting light of called station will flash CALLER E HEAR the busy tone AND REMAIN on the line SELECT 156 Leaving an LCD Message HANG UP e To turn off the message waiting light at a busy or idle station 1 2 3 PRESS INTERCOM DIAL J 3 DIAL extension number OR PRESS DSS BLF button of station that was alerted The message waiting light of called station will turn off e To turn off the message waiting light during message delivering conversation 1 48 PRESS INTERCOM once if off hook twice if on hook LCD Speakerphone Station User s Guide GCA70 258 Nonverbal Messaging e Toreceiveamessageatanalerted station 5 F nee lt Call J oe 1 OBSERVE flashing message waiting light and CALL CLEAR the LCD mes
66. ng a button 57 Q Queuing line 31 Quick Transfer 42 See Also Transferring Calls 109 Index R Redialing automatic 64 last number dialed 26 See Also Saved Number Redial storing numbers for future redial 26 using a redial queue 65 Reminder Alert setting 55 Response Messaging fixed response button 59 programming a default button 59 responding to SOHVA using 20 scrolling response button 59 sending 49 Ringer connecting an external ringer 69 selecting a personal tone 3 setting the volume 72 turning off 4 72 S Saved Number Redial programming a button 57 using with Caller ID 22 Shift Button functions 8 storing speed dial numbers using 52 54 Speaker Button function 9 meaning of associated light 11 110 GCA70 258 Speakerphone button functions 6 8 General diagram 7 setting the volume 72 user guidelines 100 using full duplex technology 99 Speed Dialing dialing automatically with 25 general description of 52 Programmed number table 55 storing numbers 52 Subdued Off Hook Voice Announcement SOHVA blocking all SOHVAs 20 making a SOHVA 30 responding nonverbally 20 See Also Response Messaging System Speed Dial dialing automatically with 25 T TAP Button function 9 Tracker Paging System 66 Transfer Conference Button function 9 Transferring Calls handling unscreened recalls 41 making a Hot Transfer 42 screened transfers 40 unscreened transfers
67. ng lights on devices plugged into the IMIST module will not function tn a Power ie Se IST Device IMIST Module LCD Speakerphone Station User s Guide GCA70 258 DSS BLF Console Operation Other Advanced Features The IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recog nizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them ib64x fe T OOo EEE gs mmni Coo OC ELSE an g a j Coo oC ORE a oC TETE mm G n T Clie Old f Old aera fe ET G ces cae Ba T O aas coo i mo CoO T i on Coo Gah fae EFE I oC ceo ete cqo Old a l E Eriz ESAE 27h TE fa ts ESAE AE F m a j ERES aA G e EA Ey C EEE A R ET E EE EN m BENE ca g EF EE tas a md fi co on ee De Fa ee E E Coo f A ES eR 18 FR EE EER IB64X DSS BLF Console
68. ng outside numbers 23 selecting a line 62 Camping On awaiting answer from busy station 28 awaiting recall from a busy station 27 awaiting recall from a DND station 27 awaiting recall from idle station 28 programming a button 56 CFOS See Call Forward Outside System Clearing Feature Buttons 57 Conferencing creating 32 creating unsupervised conferences 33 107 Index D Dial By Name 71 Dialing See Calling Direct Station Select DSS Button associated lights 10 calling stations using 19 displaying function button query 75 functions 8 programming a location 51 Directed Station Hold 17 Display aie mane abbreviations 87 88 89 Diverting Incoming Calls 35 See Also Forwarding Calls Do Not Disturb enabling disabling operation 63 function 63 programming a button 56 DSS BLF Console Button Levels 80 DSS BLF Console Operation 79 Dynamic Save Button 26 E Exclusive Hold 16 F Feature Access Button Programming 57 Feature Access Codes listing 81 82 83 84 85 86 storing at programmable location 54 108 GCA70 258 Flash Button See TAP Button Forwarding Calls 34 Call Forward Outside System CFOS 36 diverting calls 35 handling ring no answer calls 34 programming button 56 redirecting all calls 34 redirecting personal calls 34 G Group Listening basic function 56 programming a button 56 setting the volume 73 H Handset setting volume 72 Headset configuring wi
69. ning party Toe oe J saith onference e To retrieve a line from hold and bring that rN party back into the conference 1 PRESS TRNS CNF A Conference 2 PRESS line button 3 PRESS TRNS CNF If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call 32 LCD Speakerphone Station User s Guide GCA70 258 Advanced Call Handling e To drop out of a conference call you initiated involving outside lines creating an unsupervised conference 1 DIAL E lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsuper vised conference the other party remains on hold until he hangs up or the line is answered e To rejoin an unsupervised conference between two outside lines 1 PRESS TAP or DSS BLF button of one of the conferencing stations L S To Adda Caller f Other a to a Conference Managing a Station Conference Call 9elect CONF or Press any To Drop Out of A Conference To Remove a Caller From A Conference Your Other Station Station E To Select Line Button Ty l and Disconnect Line j Conferencing Options LCD Speakerphone Station User s Guide 33 Advanced Call Hand
70. ns assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again e To manually cause the other telephone to p ring tone calling 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring L D c N l Calling J Smith CALLBK MSG a e To tone call automatically 1 PRESS DSS BLF button called telephone will ring Tone First Calling NOTE The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again e To voice announce manually 1 PRESS INTERCOM 7 2 DIAL extension number 3 SPEAK your announcement 4 Ext TA J Doe e To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement Voice First Intercom Call 24 LCD Speakerphone Station User s Guide GCA70 258 Making Calls Automatic Dialing This feature provides one or two button speed dialing using programmable buttons at which you have previously stored numbers There are two ty
71. on SHIFT e Allows you to enter a second tier for storing and or automatically dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier 8 LCD Speakerphone Station User s Guide GCA70 258 Getting Started Speaker Button SPEAKER e Turns your speaker on or off e Disconnects a call when you are on a hands free call e Ends or cancels programming Tap Button TAP e Recalls dial tone or generates a hookflash e Retrieves held calls or last call placed on hold Transfer Conference Button TRNS CNF e Transfers calls e Sets up conference calls Volume Control VOLUME UP or VOLUME DOWN e Regulates the volume of the ringer speaker handset headset background music and group listening mode iitcraalve Amon LOD Alphanumenc Display MOT programmable Speaker Programas e Enims Hankel TAP ee Fenty ypu z i Volume Down Tranter are a Conference a Volume Up Button Shit Bitton i 7 Mila Bution Mecenge Waima Lighi i EN j ia Spenker Hod one an mieram Connectors On Eotiom Of Telephone Ehime Line Coml Hity Microphim ig Ei i Opening a E Impact 8012S LCD Speakerphone LCD Speakerphone Station User s
72. ot accepted PRESS SPEAKER button to end e To retrieve a call that you parked using the Tracker option 1 2 PRESS HOLD button to scroll your held calls display shows FAGE and extension number of each parked call PRESS TAP to retrieve the displayed parked call e Ifyou receive a parked call message on your Tracker pager 1 2 3 4 GO to any system station PRESS NTERCOM RETRIEVE call e To enable or disable a Tracker pager at your station 1 2 3 PRESS INTERCOM DIAL J 2J ZJ to enable OR DIAL J 25 8J to disable PRESS SPEAKER to end LCD Speakerphone Station User s Guide 67 Other Advanced Features GCA70 258 Auxiliary Jack Your Impact LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager If your LCD speakerphone is so equipped you must program one of it s programmable buttons to serve as an enable disable button for each auxiliary device you plan to connect The system will activate only the device that it identifies in the display and will activate only one device at any time The following modes are programmable with the auxiliary jack e The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset NOTE The recorder external ringer or pager requires external power e The recorder mode allows you to send your voi
73. otes vi LCD Speakerphone Station User s Guide GCA70 258 Getting Started 7 Getting Started Welcome Congratulations and thank you for using a Comdial telephone Your digital speakerphone is supported by a communication system with hundreds of built in standard features This manual serves as a helpful guide for using these various functions The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows e Setting Up Your Speakerphone e Understanding the Basic Functions e Your Speakerphone s Buttons e Your Speakerphone s Display Lights Setting Up Your Speakerphone When your new speakerphone arrives the system installer unpacks your speakerphone and connects the line to a system jack The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the 7 most basic features An Impact 8024 LCD Speakerphone LCD Speakerphone Station User s Guide 1 Getting Started GCA70 258 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to consider include
74. ou accomplish this by placing the call in one of many park orbits where the call remains until it is answered e To park a call in orbit 1 While on the call PRESS INTERCOM OR PRESS TRNS CNF if intercom call 2 DIAL O 3 DIAL code for park orbit Loj to Lojo for orbit 10 99 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call e To park a call using a programmed PARK button 1 While on the call PRESS the programmed PARK button the system places the call in a preselected park orbit and lights the PARK light e To retrieve a call that was placed on hold in the system parked 1 PRESS INTERCOM 2 DIAL 4 3 DIAL code for orbit HL to L for orbit 10 99 OR PRESS programmed PARK button Handling Park Recalls When a parked call times out of the system it returns to your telephone in the form of a park recall you hear four short tone bursts at 12 second intervals e To answer a park recall 1 SELECT amp N5 The call will then connect to your station 38 LCD Speakerphone Station User s Guide GCA70 258 Advanced Call Handling e To place a park recall on hold at your station 1 SELECT HOLD After the call remains on hold for a period of time it rings back to your telephone as a hold recall A e To re park a park recall and restart the Frki4 REL JDoe park timer PARK HOLE AMS J 1 ANSWER RETRIEVE call 2
75. outgoing calls to selected users over selected lines Tone Call A ringing intercom call LCD Speakerphone Station User s Guide 97 Glossary GCA70 258 Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CNF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system 98 LCD Speakerphone Station User s Guide GCA70 258 Speakerphone Characteristics D Speakerphone Characteristics When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ring
76. pes of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers e To automatically dial a number stored at one of the programmable buttons on your station choose one of the following 1 PRESS programmed speed dial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed speed dial button to choose number stored as second choice at that button e To speed dial a personal speed dial number __ 1 While on hook DIAL speed dial number on dial pad i to 2h e To speed dial a system speed dial number 1 While on hook DIAL GJ AND system speed dial number DSS BLF Button PRESS button of dered staton to dial directly Keypad DIAL desired number for personal speed cial OR DIAL and number for sysiam speed dal Speed Dialing Options LCD Speakerphone Station User s Guide 25 Making Calls GCA70 258 Redialing For instruction on using your system s Automatic Redial feature see page 64 in the Other Features chapter Redial Last Dialed Number e To redial the last dialed number 1 PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone 2 DIAL 3 LISTEN for ringing or busy tone over the telephone speaker Redial Programming Storing Numbers e To permanently store a number you ve just X
77. ping On Options LCD Speakerphone Station User s Guide 29 Making Calls GCA70 258 Sending Subdued Off Hook Voice Announcements SOHVA You can make a private voice announcement to another station that is off hook and busy on a call if the installer has arranged the system to provide this feature e Make a SOHVA announcement using the SOHVA button as follows 1 MAKE intercom call AND HEAR busy tone If Ea called station is on outside line ring back tone is J fine Ext 341 Iz Busy heard but SOHVA is still available Et CAHP NEAT 2 SELECT 50H AND HEAR several quicktone A A A bursts I E o MAKE announcement 4 WAIT on line for reply either verbal or LCD reply If your station returns to idle the called party has blocked your SOHVA Making a SOHVA NOTE If thecalled station is currently in speakerphone mode or if the SOHVA has been denied by system programming interactive button selection for SOHVA will not be available 30 LCD Speakerphone Station User s Guide GCA70 258 4 Advanced Call Handling Advanced Call Handling Waiting For A Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line e To queue for a line group 1 2 4 PRESS INTERCOM DIAL the line group access code see Line Group Access code table on page 62 for your sy
78. r pose control you can use to set the volume loudness of the ringer the speaker and the handset e To set the ringer loudness level 1 While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting GCA70 258 e To set the speaker and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOLUME NOTE DOWN button once for each change in speaker volume that you desire LIFT handset PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire Impact Volume Buttons When a call ends the system resets the speaker and handset volume of all future calls to the programmed default setting For instructions in setting your speakerphone s default volume see Volume Control section in the system specific Features chapter LCD Speakerphone Station User s Guide GCA70 258 Getting Started Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system intercom calls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange e When you hear outside ringing long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if pri
79. r auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features including all line groups and ARS To prevent fraudulent access and unauthorized use the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapter 1 for location Do Not Disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communi cation Systems so named because the programmed function codes of these systems are interchangeable Dynamic Line Button System temporarily assigns a normally unassigned line to an idle
80. rogrammed to receive In addition to simply lifting the handset your other options for answering the call are displayed above the interactive buttons e When you hear outside ringing two long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button OR SELECT HHS AND SPEAK toward O I bow gt telephone L OND ANS 2 For privacy LIFT handset S l 3 SELECT DHD if you do not wish to answer the call at this time Outside Call On Line 123 e When you hear outside ringing two long bursts and observe a red flashing light 1 PRESS flashing line button OR SELECT ANS 2 SPEAK toward telephone OR LIFT handset if privacy is desired 3 SELECT PH if you do not wish to answer the call at this time LCD Speakerphone Station User s Guide 13 Answering Calls GCA70 258 Answering Intercom Calls Your station receives intercom calls in one of two ways depending upon system programming In a voice first setting a short tone is followed by the caller s voice heard on the speaker With a fone first setting the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer As with an outside call your LCD screen displays the extension number of the incoming call e g Ext 3213 and any caller ID information that your station is programmed to receive e When
81. rompt as to whether you want to keep your previous programming or use the programming in the new location e To maintain the extension number and programming features from the old location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the features from the previous location e To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL E while the light is still flashing your telephone immediately assumes the features from the new location 76 LCD Speakerphone Station User s Guide GCA70 258 Other Advanced Features Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit e To send a paging announcement 1 LIFT handset 2 PRESS INTERCOM 3 DIAL ao through Ea EA for zones 1 8 4 MAKE announcement REMAIN on line if awaiting a reply known as a Meet Me page OR HANG UP handset Attimes other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go to the nearest telephone dial a code and be in contact with the paging party e To reply to a Meet Me
82. rving Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system Station A single system telephone with an individual identity and feature set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies
83. sage indicating who called for you N J 2 SELECT CALL to dial the messaging station pan automatically 3 SELECT CLEAR to clear the message from your Receiving a Message station Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone you can respond with a variety of messages to many calling situa tions A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previously select each time it is pressed See page 59 for instructions on programming a dedicated RESPONSE MESSAGE button e To send an LCD message when you call and receive busy signal or no answer 1 While still on the call PRESS the appropriate RESPONSE MESSAGE button to send a preselected message to the other telephone 2 If a scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button AND DIAL when your display shows the message you wish to send e To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 HEAR the SOHVA tone or voice announcement in your handset or headset 2 PRESS the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone 3 Ifa scrolling Response Messaging was
84. se account codes may be Account Code Entry forced mandatory for dialing outside numbers e To enter account code on an outgoing call 1 DIAL E OR other line button the display will prompt for Account Code if programmed to do so 2 PRESS INTERCOM call is automatically placed on hold 3 DIAL Joga AND account code OR PRESS programmed ACCOUNT CODE button 4 LISTEN for dial tone AND DIAL number you are calling NOTE See page 56 for instructions on programming a dedicated ACCOUNT CODE button 70 LCD Speakerphone Station User s Guide GCA70 258 Dial By Name The Dial By Name feature provides an index of names for you to search through When you select a name in the index the system will automatically dial that person s extension number e To use Dial By Name 1 SELECT FTI HS to enter the dial by name menu SELECT H button for intercom calling OR SELECT EXT for speed dial calling SELECT ALL to view all entries OR DIAL digits corresponding to the letters in the name you want to locate for example dial 266 for Comdial There is no limit to the number of digits you can dial The display shows the first existing name match to the dialed digits or shows a HO MHTCH message if the system can not find a match SELECT HET to display the subsequent names in the index until you reach the name you need SELECT IAL to call the displayed location IF the display says HO MATCH SELECT BACK
85. sfer then has the call Quick Transfer When the installer programs the quick transfer method on your telephone you can deliver an automatic transfer of an incoming line call without pressing the TRNS CNF button e To do a quick screened transfer 1 2 3 4 ANSWER call DIAL intercom number for transfer location When party at transfer location answers ANNOUNCE call HANG UP SELECT RELEASE OR PRESS SPEAKER button LCD Speakerphone Station User s Guide GCA70 258 e To do a quick unscreened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 HANG UP SELECT FELEASE OR PRESS SPEAKER button Advanced Call Handling Call Transferring Summary Press TRNS CNF 1 2 3 Announce call 4 5 Disconnect incoming call What are the sender s How is the transferred call Transfer option actions after answering Ae Best suited for original call delivered to the receiver Normal intercom ringing 1 Press TRNS CNF two short bursts and the Gereenadulranetan 2 Dial extension introduction of the call if Normal transfers that 3 Announce call answered in speakerphone require introduction 4 Disconnect mode ringing will also follow the transfer Unscreened oo Normal intercom ringing Expected transfers that Transfer Cees two short bursts need no introduction 3 Disconnect Press TRNS CNF Dial extension Transfer introduction Personnel who
86. side Calls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone the system automatically selects a line for use when you lift the handset or press the speaker button e To dial an outside number manually 1 2 3 4 5 PRESS INTERCOM DIAL o OR other line button to select line See Line Groups in the system specific Advanced aon gt Liz Features chapters for more information on CONE ARDL selecting an outside line A LISTEN for dial tone A DIAL number N a eo Outside Dialing Display LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system e To dial an outside number using your prime line 1 PRESS SPEAKER OR LIFT handset if privacy is desired Outside line is automatically selected LISTEN for dial tone DIAL number LCD Speakerphone Station User s Guide 23 Making Calls Making Intercom Calls GCA70 258 There are two methods for making an intercom call One causes the called telephone to ring tone first The other causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling NOTE The following instructio
87. ss Transfer to Voice Mail Both Comdial Node Station Network Trunk to Trunk Transfer Both Comdial ACTOSS Network Voice Announce Block Terminating Comdial ACTOSS Node Station Network Across Serial WP Integration Netwotk Hub and VM Across VVP Netwotk Hub and VM 106 LCD Speakerphone Station User s Guide GCA70 258 Index Account Codes entering for incoming calls 70 entering for outgoing calls 70 forced verification of 70 programming a button 56 All Call Paging 77 Answering Calls intercom calls 14 night transferred calls 15 outside calls 13 Automatic Dialing 25 See Also Speed Dialing Automatic Number Identification See Caller ID Automatic Redial 64 Automatic Set Relocation 76 Auxiliary Jack compatible equipment 68 programming an enable button 56 B Busy Lamp Field BLF Light displaying function button query 75 lighting with station to station messaging 48 monitoring stations using 19 Button Locations 7 Button Query 75 LCD Speakerphone Station User s Guide Index C Call Forward See Forwarding Calls Call Forward Outside System 36 Call Park See Parking Calls Call Pick Up answering calls at night 31 answering for any station directed 18 answering within a group 18 programming a button 57 Call Waiting See Camping On busy station Caller ID 22 Calling automatic dialing 25 dialing intercom numbers tone first 24 dialing intercom numbers voice first 24 diali
88. stem s codes HEAR busy tone DIAL LJe e Ifyou have line appearance for a particular line and wish to queue for it 1 wk YN OBSERVE the busy status light LED PRESS INTERCOM DIAL LJe PRESS line button When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call e To cancel line queuing or line group queuing 1 2 PRESS INTERCOM DIAL 6 LCD Speakerphone Station User s Guide 31 Advanced Call Handling GCA70 258 Conferencing When your telephone is joined together with several other telephones on the same call the effect is called conferencing You can make conference calls that involve up to seven parties including you as the originating party in any combination of outside lines and intercom parties e To set up a conference call that includes any combination of outside lines and intercom parties 1 MAKE first call 2 SELECT COHF Call is placed on hold automatically SELECT next line AND MAKE next call al 4 SELECT C HF to establish conference PRESS TRNS CNF button to add more parties 7 aT gt COMF ARDEL Establishing a Conference e To continue conversation on remaining line after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line button of the remai
89. system feature access code 1 SELECT OPTIONS 2 SELECT HEAT until SOCIAL option appears Location ear 3 SELECT 5PIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to Choose a Location access second level storage at a programmable button press SHIFT first PRESS INTERCOM when prompted to preselect line DIAL access code associated with feature D SELECT SAE to store the number Dial Nunber EKT onrn nm SANE BKSF A REPEAT previous steps until all numbers are Di stored OR SELECT E IT 9 PRESS SPEAKER to end Dial the Access Code e To manually store an access code 1 PRESS INTERCOM 2 DIAL H 3 PRESS programmable button 4 DIAL access code for feature 5 PRESS SPEAKER to end 6 LABEL button location LCD Speakerphone Station User s Guide GCA70 258 Programming As you program numbers fill in the identification strips on your telephone as well as these tables Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 A 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24
90. tation Select Stores a personal intercom number at a DSS button EIT Exit Selection Ends a current programming session y Selects speed dial numbers to access through the EAT Speed Dial By Name dial by name interface Presents several different features you can store at FEAT Feature programmable buttons for later use 88 LCD Speakerphone Station User s Guide GCA70 258 Display Abbreviations Abbreviation Feature Definition When chosen as a feature stores a button that GPLSH Group Listen enables loud speaker broadcast of distant party s voice c When chosen as a feature stores a button that he gt HDSET Headset enables headset operation r Send a non verbal response to a SOHVA caller so HAVE HOLE Ask Caller To Hold he or she will know to place the outside caller on hold LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message waiting light at another station E Turn on the background music at your station MUSIC Background Music When chosen as a feature stores a button that 8 enables the function HES Next Displa Shows the next display play play Jene Forwards calls that ring at your station but receive HoAHS No Answer Forward ra ee OPTIONS Options Selects interactive button features OJER Overrides either a do not disturb condition or a IVER Oye busy signal at a station you have called PERE Paging Zone When chosen as a
91. th auxillary jack 68 setting the volume 73 Hold Button functions 8 meaning of associated light 11 Holding Calls basic instructions 16 handling hold recalls 17 handling multiple calls on hold 17 using directed hold 17 using exclusive hold 16 Hot Transfer 42 See Also Transferring Calls LCD Speakerphone Station User s Guide GCA70 258 IMIST Module 78 Interactive Buttons reprogramming 51 Intercom Button functions 8 meaning of associated light 11 L Last Number Redial 26 LCD Abbreviations 87 88 89 90 LCD Messages default message table 46 selecting from default messages 45 sending 45 Lights Display 10 Line Access From Any Station 15 Line Groups codes 62 queuing for an open line 31 selecting when speed dialing 53 Making Calls See Calling Meet Me Answer Page 77 Message Waiting Light basic function 6 lighting for another station 48 receiving messages using 49 Multiple Automatic Redial Queue 64 LCD Speakerphone Station User s Guide Index Music programming a music enable button 56 selecting 61 setting the volume 73 Mute 73 Mute Button meaning of associated light 11 N Night Transfer of Ringing 15 p Paging all call 77 codes 77 programming a Paging button 56 sending a Meet Me page 77 sending a page 77 Parking Calls 38 handling park recalls 38 orbit codes 38 programming a Parking button 56 Personal Ringing Tone 3 Privacy Release programmi
92. that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system admin istrator or installer or at the keypad numbers NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening e To store an outside number as a speed dial number follow the display prompts and proceed as follows 1 SELECT OFTIONS 2 SELECT HEAT until SCIAL option appears Location 5 l 3 SELECT 5PIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to Choosing a Button access second level storage at a programmable button press SHIFT first DSS BLF Button PRESS button of desred staton to dial directly Keypad DIAL desired number for personal speed dal OR DIAL and number for system speed dal Speed Dialing Options LCD Speakerphone Station User s Guide GCA70 258 Programming 5 CHOOSE your speed dial route from the following list Preselect EXIT
93. ton to enable mode Light associated with button turns on and display denotes feature e To disable an auxiliary mode 1 SELECT enable disable button Light associated with button will turn off and display no longer denotes the feature CAUTION With the exception of a headset microphone do not connect the audio out put of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the auxiliary jack Do not connect any devices to the auxiliary jack other than those mentioned above LCD Speakerphone Station User s Guide 69 Other Advanced Features GCA70 258 Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call e To enter account code on an incoming call 1 If the installer has arranged your system for account code entry your display may prompt you to enter an account code j before dialing Depending upon how the installer has IF available PRESS programmed ACCOUNT CODE button the call in progress is not interrupted IF not available PRESS INTERCOM AND DIAL CJJ call is automatically placed on hold DIAL account code Your telephone automati cally returns to the call after you ve dialed the 7 Enter Rect Code complete account code programmed your system the
94. twork Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed across the Local network but must be Terminating Comdial QSIG display Node enabled per node telephones ANI DNIS passed across Local the network but must be Originating Comdial QSIG display Node enabled per node telephones ANS Detect Originating Comdial catia ARS Both Comdial ATOSE Node Network N A None Local Node Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold Terminating None ER Node Auto Pause Terminating None cen Node Auto Redial Originating None oat Node LCD Speakerphone Station User s Guide 101 Feature Networking Support GCA70 258 Type Remote nein Feature Feature Name Originating Networking Program Feature ETDE Parameters Terminating Both Support Across Aux Line Network Node Aux Ring Local Node Across Block Program N tw ik Incoming DID Node Across Button Programable Both Comdial pais Node Station limitations Across eee Network j Call Costing Originating None with Node Station limitations Call Divert Terminating Comdial Local Node Station Call Forward Default ons od Across Forward Terminating Comdial Netware Node Station Call Forward All ea oh i Across Inim diat Terminating Comdial N twork Node
95. ty Inhibits your station from receiving a SOHVA Ic Also blocks voice calls sent over the speaker VAB Voice Announce Block When chosen as a feature stores a button that provides the function 90 Available only on 8024S LCD Speakerphone Station User s Guide GCA70 258 Glossary C Glossary A Account Code A group of numbers up to 16 digits in length entered by station users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the system Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modifies the d
96. ult button locations i j ome systems may permit reprogramming of Optional Console Top Handset or these buttons to better suit your application Line Cord Bottom Headset Impact SCS 8312S LCD Speakerphone LCD Speakerphone Station User s Guide 7 Getting Started GCA70 258 Your Speakerphone s Buttons Hold Button HOLD e Places a line or intercom call on hold e Stores pauses in number sequences during programming e If available scrolls through LCD response messages e If multiple held calls feature is available scans or scrolls through calls placed on hold when hold light is flashing Interactive Buttons located below alphanumeric display e Provide quick and easy access to system features e Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM e Selects an intercom line e Allows you to initiate many of the telephone s features Mute Button MUTE e Keeps the person on the line from hearing your conversation e Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Select Busy Lamp Field DSS BLF Programmable Buttons e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS e May be programmed as a feature button e May be designated a line button by your system installer Shift Butt
97. umber SAUE BKSP NEKT 10 PRESS SPEAKER to end display shows CFOS E and type of forwarding e To deactivate CFOS choose one of the Set Forward Destination following 1 PRESS INTERCOM AND DIAL J_5J 6 or SELECT FTIONS SELECT HEsT until CFU appears SELECT FUD SELECT CLE Mio Py en oN e To join an active CFOS call from the CFOS enabled station 1 Note flashing HOLD light indicating active CFOS call and press TAP Join CFOS forwarded party and CFOS destination in a conference call Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which pro tect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudu lent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unaccounted for access or use LCD Speakerphone Station User s Guide 37 Advanced Call Handling GCA70 258 Call Parking Parking a Call You can place an intercom or outside call on hold in the system so that it can be answered from any station even though it may not have a line appearance for the call Y
98. vacy is desired e When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired e To dial an outside number manually 1 PRESS INTERCOM 2 DIAL i OR PRESS other line button to select line See Line Groups in the system specific Features chapters for more informa tion on selecting an outside line LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired e To dial an intercom number manually 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring or tone will be heard 3 SPEAK toward telephone OR LIFT handset if privacy is desired LCD Speakerphone Station User s Guide 5 Getting Started GCA70 258 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in terms of what they allow you to do Alphanumeric Display Liquid Crystal Display LCD e Displays time day date and active call information e Keeps you apprised of the status of your telephone e Provides programming prompts Auxiliary Jack e Your Impact LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager Message Waiting Light e Indicates that a message awaits pick up Microphone Opening e Allows hands free operation of speakerphone speak clearly toward micro phone
99. you hear an intercom tone followed by a caller s voice 1 SPEAK toward the telephone to answer OR LIFT handset if privacy is desired e When you hear intercom ringing two 7 3 short bursts Jio Ext 22 i N IND ANS 1 PRESS INTERCOM OR SELECT HS ee es 2 SPEAK toward telephone OR LIFT handset if oy privacy is desired L SELECT LHL if you do not wish to answer the Intercom Call From J Doe call at this time 14 LCD Speakerphone Station User s Guide GCA70 258 Answering Calls Night Transferred Calls Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off hour ringing e If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk e When you hear loud ringing anywhere in the system 1 LIFT handset 2 PRESS INTERCOM 3 CHOOSE ringing zone e DIAL ejj through eJ e to select ringing zone 1 4 e DIAL joj to answer for any zone LCD Speakerphone Station User s Guide 15 Answering Calls GCA70 258 Holding Calls You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance e To place a call on hold g 1 PRESS HOLD station button or SELECT H LE Les interactive

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