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Deploying IP Office Server Edition Solution IP Office

1. System Manager Web Control B5800 Licensing ID SD Card System ID Can be moved Fixed to hardware IPSec L2TP PPP Supported Not supported CTI WAV Supported Not supported CTI Pro is supported LAN 1 LAN 2 See IP Office Server See IP Office Server Edition LAN support Edition LAN support section section PKI trust domains Not supported in Not supported Certificate Server Edition management or PKI Supported only in not supported on Essential Preferred Web Control B5800 Music On Hold Analogue extn input Wav file Wav directory up to Audio jack Wav directory 255 files Wav file Beep Beep Rated performance Call processing 7200 14400 DL360 7 200 with one X BHCC 7200 DL120 Portal users active Maximum concurrent 384 500 direct media calls Deploying IP Office Server Edition Solution Comments infodev avaya com December 2012 Configuration data Feature Server Edition Server Edition Server Edition Expansion System Expansion System Expansion System V2 L L Comments Maximum concurrent 60 256 DL360 RTP Relay calls 128 DL120 Maximum concurrent 120 n a TDM lt gt IP calls Maximum concurrent 74 148 2 256 DL360 Maximum concurrent transcoding calls transcoding calls Configuration data You can migrate a Server Edition Expansion System V2 and run the ICU on existing systems without reapplying the configuration data and you can also retain maximum
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3. Select Advanced if you want to configure addition settings such as hardware partitioning Install confirmation Installation will overwrite your hard disk Do you want to continue Nes O No O Advanced a Back s Next pne Deploying IP Office Server Edition Solution December 2012 17 Installing IP Office Server Edition server 4 Click Next 5 Type the name of the IP Office Server Edition server in the Hostname field The system identifies the IP Office Server Edition by the name that you type in the Hostname field The server advertises this name in the network Ensure that the Hostname is unique within the network domain It can be a string of characters that is 63 characters in length The characters can be upper case or lower case letters A through Z digits O through 9 the minus sign and the period 6 Click Configure Network Please name this computer The Egg hostname identifies the computer on a network Hostname Midsize Server System etho Configure Network a Back s gt Next The system displays the network interfaces that are connected to the IP Office Server Edition in the Network Connections window Note You cannot configure the VPN network interfaces using the VPN tab in IP Office Server Edition 7 Select the network connection that the system has identified To edit the configuration of the network connection click Edit You can assign the IP address fo
4. Click Discard if you do not want to add a configuration for the system For more information on creating an offline configuration see the P Office Manager document Deploying IP Office Server Edition Solution December 2012 39 Provisioning a Server Edition Expansion System 4 Configure the expansion system using the initial configuration utility For more details about setting the initial configuration in IP Office Server Edition Manager see the P Office Manager document Result The system displays the details of the new Server Edition Expansion System in the Server Edition window Note When you configure the Server Edition Expansion System server online the system displays the status of the device as green in the Server Edition window For more information on device and link status see the P Office Manager document When you add a Server Edition Secondary or a Server Edition Expansion System you must administer Avaya one X Portal for IP Office to connect to the new system For more information see the Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office section of this document Next steps Add the licenses for the Server Edition Expansion System server Related topics Installing or upgrading IP Office Server Edition server on page 13 Adding a Secondary server on page 33 Adding a Server Edition Expansion System V2 on page 37 Adding a license on page 52 Configuring IP Office Serv
5. Chapter 4 Provisioning a Server Edition Expansion System Server Edition Expansion System The Server Edition Expansion System is an adjunct call system that you can add to a Server Edition Primary The Server Edition Expansion System can be a Server Edition Expansion System V2 that uses the IP500 V2 hardware or Server Edition Expansion System L that is based on the HP DL120G7 hardware Server Edition Expansion System L supports only IP network and a maximum of an additional 500 users The Server Edition Expansion System V2 supports both analogue TDM and IP networks a maximum of an additional 384 users and data features such as IP routes NAT Firewall and IPsec You can add up to 30 expansion systems to Server Edition Primary server and it can be any combination of Server Edition Expansion System V2 or Server Edition Expansion System L Adding a Server Edition Expansion System V2 Before you begin 1 Install the IP Office Server Edition on the server that you want to add as a Server Edition Expansion System server If you have purchased a pre installed IP Office Server Edition server then you can skip this step and proceed to Configuring IP Office Server Edition using the ignition process 2 Set the role of the server as Expansion server in the ignition process 3 Launch IP Office Server Edition Manager 4 Configure the server using the initial configuration utility of the IP Office Server Edition Manager Note
6. You can set the maximum length of any character sequence Note You can set the maximum length of any character sequence only if you have not enabled Allow character sequences Procedure 1 On a client computer start the browser and type nt tps IP address of the Server port number 2 Log in as Administrator 3 Select Settings gt System The system displays the current password rules in the Password Rules Settings section 4 Set the values in each of the fields as required 5 Click Save Deploying IP Office Server Edition Solution December 2012 85 Configuring passwords Changing the Security Administrator password for Server Edition server About this task You can administer all the components of IP Office Server Edition Solution using the IP Office Server Edition Manager Note You must change the password of each IP Office Server Edition servers separately To change the password Procedure 1 Select File gt Advanced gt Security Settings 2 In the Select IP Office window select the server for which you want to change the Security Administrator password 3 Click OK 4 Type the name of the Security Administrator in Service User Name field 5 Type the password of the Security Administrator in Service User Password field The default user name is security and password is securitypwd 6 Select General in the navigation pane 7 Inthe Security Administrator se
7. in the Display Name field 4 Type the new password in the Password and Confirm Password fields 5 Set the location on the server where you want the system to store the backup files in the Backup Folder Deploying IP Office Server Edition Solution December 2012 71 Configuring one X Portal Note Even if you are taking a backup and restore from an FTP or local folder on a computer the system uses the location on the server that you set for storing the files temporarily Backing up and restoring one X Portal Backing up Avaya one X Portal for IP Office About this task You can backup the Avaya one X Portal for IP Office database Presence and Mobility settings on a local server an FTP server or a local drive You can take a backup manually through the Avaya one X Portal for IP Office Administration Web page You can take unlimited sets of the backup files The system sets a limit on space used to backup file on a local drive To backup Avaya one X Portal for IP Office Procedure 1 Click one X Portal Administration in the Home page of the Web Control 2 Log in as Superuser For more information on logging in as Superuser see the Administering one X Portal for IP Office document 3 Click DB Operations 4 Click Backup For more information about backup settings see Administering one X Portal for IP Office document Restoring Avaya one X Portal for IP Office Before you begin Ensure that y
8. 1 Log in to the Voicemail Pro server using Voicemail Pro client You can use the File Voicemail Shutdown gt Suspend Calls to display the number of voicemail sessions that are active You can stop any new sessions or end the sessions before to take a backup Select Preferences gt General Click the Housekeeping tab Select Backup Now a Aa O N Select all the backup options for a complete backup and click OK The time take to complete a backup varies depending on the number of mailboxes and messages that the Voicemail Pro server supports The system creates a backup of folder The name of the folder includes the date and time of the backup and Immediate For example VMPro Backup 26012011124108 Immediate Next steps Shutdown the voicemail server 1 Select File Voicemail Shutdown gt Shutdown 2 Select Shut Down Immediately Restoring Voicemail Pro not stored on IP Office Server Edition server Before you begin Ensure that you shutdown all the services on the server About this task To restore a backup file that is not stored on the IP Office Server Edition server Procedure 1 Connect to the IP Office Server Edition using an SSH File transfer tool a Type the IP address of the IP Office Server Edition server in the Host Name field Deploying IP Office Server Edition Solution December 2012 79 Configuring Voicemail Pro b Type the User Name as Administrator Set the Protocol as SFTP SSH d Setth
9. Note The voice network trunk from the primary server to the secondary server retains voicemail backup to secondary regardless of the IP Phone and hunt group resilience that you choose The IP Office Server Edition Manager updates the relevant settings in device configurations Note You can activate the resilience for an expansion system either on a primary server or a secondary server only You cannot activate the resilience for an expansion system on both the primary server and secondary server For more information about resilience see the Setting Up Resilience section of the IP Office Manager document Adding a user By default no users are present on IP Office Server Edition systems You can add a user to a Server Edition Primary Server Edition Secondary or Server Edition Expansion System that hosts the physical extension so that the users can log in to the extension to make or receive calls You can configure a maximum of 500 users on each of Server Edition Primary Server Edition Secondary and Server Edition Expansion System L You can configure a maximum of 384 users on a Server Edition Expansion System V2 Over an entire IP Office Server Edition Solution you can configure a maximum of 1000 users You can also add users using the auto create feature in IP Office Server Edition Manager For more information see the Configuration Settings section of the P Office Manager document Deploying IP Office Server Edit
10. OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF Renew Seman YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ACOMPANY OR OTHER LEGAL F I Agree Print EULA 4 In the Accept License page select I Agree Deploying IP Office Server Edition Solution December 2012 23 Installing IP Office Server Edition server 5 Click Next AVAYA IP Office Server Edition Ignition Introduction Primary Enables Core one X Portal and Voicemail Pro Accept License bc nab P e Server Type Secondary Configure Network Expansion Enables Core only Time amp Companding Change Password EZB P ee ig one X Portal Enables one A Portal only Review Settings A Using a different server specification without Avaya approval may affect performance Cancel Previous Next To go back to the previous page click Previous If you do not want to proceed with the ignition process click Cancel 6 In the Server Type page select the role of the server Note You cannot reset the type of server that you select after the ignition process is complete 7 Click Next The system displays the default network configurations Ensure that the network configuration details
11. Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to A
12. and Server Edition Expansion System L You can configure a maximum of 384 extensions on a Server Edition Expansion System V2 Over an entire IP Office Server Edition Solution you can configure a maximum of 1000 extensions You can also add extensions using the auto create feature in IP Office Server Edition Manager For more information see the Configuration Settings section of the P Office Manager document 58 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Adding a hunt group About this task To add an extension using the IP Office Server Edition Manager Procedure 1 In the navigation pane select the system for which you want to add an extension 2 Right click Extension and select New 3 Enter the configuration settings for an extension For more information see the Configuration Settings section of the P Office Manager document 4 Click OK Result The system displays the new extension under Extension in the navigation pane Adding a hunt group A hunt group is a collection of users who are accessible through a single directory number Any available member of the group can answer the calls to that hunt group You can set the order in which calls are presented to the users You can add a maximum of 200 hunt groups in an IP Office Server Edition Solution You can add a maximum of 2000 users across 200 hunt groups and in each hunt group you can add a maximum of only 50
13. see the P Office Manager document 4 Click OK 5 Click Export as Template Binary in the detailed pane 6 Save the template for the profile that you created in the default folder named template Typically the default location is C Program Files Avaya IP Office Manager Manager_files template Applying a template Before you begin The templates for profiles such as users extensions hunt groups services tunnels firewall profiles time profiles IP routes ARS forms and lines must be created About this task For more information about the templates and how to apply templates see the P Office Server Edition mode section in the P Office Manager document To apply the templates that you created for the profiles using the IP Office Server Edition Manager 60 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring VLAN using Web Control Procedure 1 In the navigation pane select the profile you want to create 2 Right click the profile and select New from Template Binary 3 Select the template that you would like to apply for the profile To select a template from a folder where you have saved the template click Open from file Result The system displays the new profile in the navigation pane Configuring VLAN using Web Control About this task To create a Virtual LAN VLAN using Web Control Procedure 1 Select Settings System 2 In the Netwo
14. 2012 Feature IP500 V2 IP500 V2 Linux Linux Notes LAN1 LAN2 LAN1 LAN2 NTP 4 J 4 J Client and server operation TIME 4 lt x x RFC 868 TSPI v lt 4 CTI interface for TAPI and one X Portal SNMP s Traps and MIBs v1 only SMDR ri J J 4 Emission and collection DNS vi 4 4 FTP n a n a vi x Linux remote upgrade protocol VMPro backup protocol Telephony H 323 4 lt lt 4 LAN1 and LAN2 trunks should not be mixed for including SCN Should be all SCN LAN1 or all LAN2 H 323 4 J 4 vi Phones must be phones configured with local registrar IP address for example not possible to access LAN registrar through LAN1 H 323 J 4 4 4 Remote worker phone IP DECT J 4 vi 4 SIP trunks 4 4 vi SIP phones 7 v x STUN ei vi i 4 IP Office vi 4 i 4 softphone One X v Pi 4 i Communic Deploying IP Office Server Edition Solution December 2012 IP Office Server Edition LAN support 65 Configuring IP Office Server Edition Solution 66 Feature IP500 V2 IP500 V2 Linux Linux Notes LAN1 LAN2 LAN1 LAN2 ator Essential Deploying IP Office Server Edition Solution Comments infodev avaya com December 2012 Chapter 6 Launching the applications Launching Voicemail Pro client Before you begin Launch IP Office Server Edition Manager on the Server Edition Primary server u
15. Configuring Avaya one X Portal for IP Office users To ensure that the users configured in the Server Edition Manager are able to use the Avaya one X Portal for IP Office you need to configure Avaya one X Portal for IP Office Before you begin About this task By default Avaya one X Portal for IP Office is installed on the Server Edition Primary server However to support more that 200 users then you need to configure Avaya one X Portal for IP Office as a standalone server Install and configure a server as Avaya one X Portal for IP Office in the ignition process Configure users in the IP Office Server Edition server or restore the user data from the existing Avaya one X Portal for IP Office To configure Avaya one X Portal for IP Office users Procedure 1 Launch the IP Office Server Edition Manager 2 Add the Office Worker or Power User licenses 3 Enable Avaya one X Portal for IP Office services for the users configured in the IP Office Server Edition For more details on enabling Avaya one X Portal for IP Office services for the users see the P Office Manager document Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office To ensure that the all users can use the services of Avaya one X Portal for IP Office you need to configure all the Server Edition Expansion Systems and Server Edition Secondary of the IP Office Server Edition Solution in Avaya one X Portal for IP Office server D
16. Edition 9443 onexportal admin html 70 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Initializing AFA login for Avaya one X Portal for IP Office Login as Administrator The default user name is Administrator and the password is Administrator To ensure that your system is secure always change the default password Set the initial configuration ofAvaya one X Portal for IP Office For details about setting the initial configuration see the Implementing Avaya one X Portal for IP Office document After you set the initial configuration the system prompts you to change the Administrator password Type the new password in the New Password field of the Administrator Default Password Check dialog box 5 Retype the password in the New Password Typed Again field 6 Click Change Password Next steps Initialize the AFA login Initializing AFA login for Avaya one X Portal for IP Office You need an AFA login to perform backup and restore operations for Avaya one X Portal for IP Office About this task To configure an AFA login using the Web Control Procedure 1 On a client computer start the browser and type https lt P address of Server Edition 8080 onexportal afa html Login as Superuser The default usrer name is Superuser and password is MyFirstLogin1_0 Type the name you want the system to display in Avaya one X Portal for IP Office
17. ServerEdition openssl req new key server key out server csr Enter pass phrase for server key You are about to be asked to enter information that will be incorporated into your certificate request What you are about to enter is what is called a Distinquished Name or a DN There are quite a few fields but you can leave some blank For some fields there will be a default value If you enter the field will be left blank Country Name 2 letter code XX GB State or Province Name full name Berkshire Locality Name eg city Default City Newbury Organization Name eg company Default Company Ltd Avaya Organizational Unit Name eg section AvayasE Common Name ed your name or your server s hostname 5E1234 Email Address avaya avaya com Please enter the following extra attributes to be sent with your certificate request challenge password n optional company name root ServerEdition 114 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Identity certificates Note You can leave the parameters A challenge password and An optional company name blank 6 Type cp server key server key org and openssl rsa in server key org out server key to remove pass phrase from the key The system prompts you to enter the pass phrase that you set for the key rootBServerEdition cp server key server key org root ServerEdition opens
18. Solution About this task AVAYA Supplied Hardware Non Avaya Supplied Hardware Controlled introduction only AVAYA Ignite Application iL p zi z r 00 I a Configuration Utility more Note You can install the software for an IP Office Server Edition Solution only on the servers that Avaya supports Avaya does not provide support for the software for an IP Office Server Edition Solution that you install on any other servers For more information about the servers that Avaya supports see the Reference Configuration document To deploy an IP Office Server Edition Solution the key steps that you need to perform are Procedure 1 If you have not purchased a pre installed server from Avaya then install IP Office Server Edition Solution on IP Office Server Edition server 2 Configure the role of the server using the ignition process 3 Configure the server using the Initial Configuration Utility 4 Add the optional components such as Server Edition Secondary and Server Edition Expansion System 5 Upgrade to the latest Server Edition Software release if a new version is available Deploying IP Office Server Edition Solution December 2012 11 Introduction 6 Add the licenses for Server Edition Secondary and Server Edition Expansion System 7 Administer the various components using the Web Control and IP Office Server Edition Manager 12 Deploying IP Office Server Edition Solution Comments infodev a
19. Web Management using the IP Office Server Edition Manager For more information see the P Office Manager document Procedure 1 In the Home tab hover the cursor over the system for which you want to launch Web Management 2 Click Web Management link Result The system launches Web Management in the browser On boarding On boarding is a process through which you can register a system for remote support and maintenance from Avaya Use the IP Office Web Manager interface to do the on boarding This section is a short summary about on boarding For more details on how to configure and administer SSL VPN services see the Avaya IP Office SSL VPN Solutions Guide Deploying IP Office Server Edition Solution December 2012 55 Configuring IP Office Server Edition Solution Before you begin Launch the Web Management application About this task To start the on boarding process Procedure 1 Log in as Administrator The default password for Administrator is Administrator 2 On board the system a Download the inventory xml file from the system This file is required to register the system for support b Register the system Register the system on the Avaya Global Registration Tool Web site and upload the inventory file After the system is registered you receive an on boarding file for the system This file contains configuration settings for the SSL VPN service link c Upload an on boarding file The system uses the
20. Wed Jun 13 05 05 03 BST 2012 gt admin Please enter password Admin root Password root8 localhost il server gt 5 Type cd home Administrator 6 Type mv Custom opt vmpro Next steps Using the SSH file transfer tool verify that the Custom folder has been copied to opt vmpro Deploying IP Office Server Edition Solution December 2012 81 Configuring Voicemail Pro 82 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 9 Configuring passwords Changing the Administrator password About this task You can administer all the systems configured in IP Office Server Edition Solution using the browser based Web Control The components that you can administer are the Server Edition Primary Server Edition Secondary and Server Edition Expansion System L To change the Web Control Administrator password Procedure 1 On a client computer start the browser and type https IP address of the Server port number The default port number is 7070 You can change the port number after logging in as Administrator To change the port number select Settings gt General 2 In the IP Office Server Edition logon page click Change password 3 Type the current password of the Administrator in the Old Password field 4 Type the new password of the Administrator in the New Password field Note Ensure that the password that you set conforms to the requirements l
21. You can convert an existing IP500 V2 to Server Edition Expansion System V2 For more information on converting an IP500 V2 to Server Edition Expansion System V2 see the IP500 V2 Conversion section of the P Office Manager document Deploying IP Office Server Edition Solution December 2012 37 Provisioning a Server Edition Expansion System You can also configure the server using the initial configuration utility of the IP Office Server Edition Manager save the configuration as offline and then configure the server using the ignition process About this task To add a Server Edition Expansion System V2 to IP Office Server Edition Solution using the IP Office Server Edition Manager Procedure 1 Click Expansion System in the Add section of the Server Edition window 2 Enter the IP address of the expansion system or browse for the expansion system in the Add Expansion System dialog box 3 Click OK If you have not configured a Server Edition Expansion System server then you can create an offline configuration The system saves a copy of offline configuration in Server Edition Primary server After you configure the Server Edition Expansion System server you can select the offline configuration that you saved Click Yes if you want to create an offline configuration for the system Click No if you do not want to create an offline configuration for the system Click Discard if you do not want to add a configuration for th
22. can create multiple event destinations each specifying which events and alarms to include the method of reporting to use such as SNMP Syslog or Email and where to send the events You can configure up to five alarm destinations for SNMP two alarm destinations for Syslog and three alarm destinations for SMTP email All the components of IP Office Server Edition Solution forward the alarms using Syslog to the Server Edition Primary server and are a part of the server logs You can view and download these logs using the Web Control You can configure the system to send alarms to another location using IP Office Server Edition Manager To configure alarms using the IP Office Server Edition Manager Procedure 1 Select System in the navigation pane 2 Select the System Events tab 3 Type the configuration details in the Configuration tab 4 Add the destination for the events in the Alarms tab For more information on the fields and the configuration settings see the System Events section of the P Office Manager document 5 Click OK Deploying IP Office Server Edition Solution December 2012 89 Configuring alarms and log files Configuring the age of the log files About this task The system notifies you the status of the application service or the server in the event of any failure or outage The system displays the notifications along with time stamps and records them in a log file To configure the number of days that
23. can select the offline configuration that you saved Click Yes if you want to create an offline configuration for the system Click No if you do not want to create an offline configuration for the system Click Discard if you do not want to add the configuration of the system For more information on creating an offline configuration see the P Office Manager document Result The system displays the details of the Secondary server in the Server Edition window Note When you configure the Server Edition Secondary server online the system displays the status of the device as green in the Server Edition window For more information on device and link status see the P Office Manager document When you add a Server Edition Secondary or a Server Edition Expansion System you must administer Avaya one X Portal for IP Office to connect to the new system For more information see the Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office section of this document Next steps Add the licenses for the Server Edition Secondary server Related topics Installing or upgrading IP Office Server Edition server on page 13 Adding a Server Edition Expansion System V2 on page 37 Adding a Server Edition Expansion System L on page 39 Adding a license on page 52 Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office on page 69 Deploying IP Office Server Edition Solution D
24. from Standard to Server Edition DHCP allocatio n No changes No changes Yes No Internal configurati on file on Deploying IP Office Server Edition Solution December 2012 49 Provisioning a Server Edition Expansion System Config ICU ICU Migration Potential SE Comments Area Operation Operation be migration Manager Retain Retain allowed issues Detect cfg not cfg Correct checked checked SD Card containing DHCP allocations Not deleted on upgrade or change of mode from Standard to Server Edition 50 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 5 Configuring IP Office Server Edition Solution IP Office Server Edition Solution After you configure all the required components in an IP Office Server Edition Solution use the IP Office Server Edition Manager to manage and configure additional settings A Warning You should ensure the Multi Site Network SCN links between Server Edition devices are either all LAN1 or all LAN2 Failure to adhere to this can reduce efficiency and limit some functionality Additionally full application and telephony functionality is available through LAN1 for all Linux servers There is limited access through LAN2 for one X Portal client voicemail playing and launch of IP Office Manager from Web Control For more information see IP Of
25. installed then the system displays the details of the applications that are already installed on a IP Office Server Edition server The system also displays the details of the applications that the system will install Related topics Installing IP Office Server Edition server on page 17 Adding a Secondary server on page 33 Adding a Server Edition Expansion System V2 on page 37 Adding a Server Edition Expansion System L on page 39 Operating system support on page 52 Adding a license on page 52 Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office on page 69 Upgrading the components in the IP Office Server Edition Solution on page 97 Upgrading the system using a DVD on page 98 Restarting the server using Web Control on page 102 16 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Installing or upgrading IP Office Server Edition server Installing IP Office Server Edition server Before you begin Ensure that you have completed all the steps in Installing or upgrading IP Office Server Edition server on page 13 About this task To install the IP Office Server Edition Procedure 1 Select Install if you want the system to replace the applications that are already installed 2 Click Next 3 Do one of the following Select Yes if you want to continue with the installation Select No if you do not want to continue with the installation
26. match that of the server for which assigned the role else update the network configuration details 24 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring IP Office Server Edition using the ignition process AVAYA IP Office Server Edition Ignition E Network interface eth0 Introduction Assign IP Address Accept License Automatic DHCP Server Type IP Address 192 168 15 Netmask 2552552550 Configure Network Time amp Companding Assign System Gateway Change Password Gateway 192 168 1 1 Review Settings Assign DNS Servers Automatic DHCP Primary DNS Secondary DNS Hostname Midsize Server Cancel Previous Next 8 In the Configure Network page click Next AVAYA IP Office Server Edition Ignition Introduction Use NTP J Accept License NTP Server 0 pool ntp org Date Time 2012 04 05 1147 2 Se De Timezone Europe London m Configure Network Time amp Companding Companding es Change Password 9 Alaw Review Settings Cancel Previous Next 9 Inthe Time amp Companding page Deploying IP Office Server Edition Solution December 2012 25 Installing IP Office Server Edition server a Select Use NTP Note The system displays the Use NTP option in the Time amp Companding page only when you assign the role of a server as Avaya one X Portal for IP Office or primary server Ensure that you select Use NTP for the primary server b Select the type of
27. the URL field and displays the Username as Administrator Type the password of the Administrator for the secondary server in the Password and Confirm Password fields 2 Click Save in the Backup amp Restore Settings section 3 Click Home 4 Click Restore in the IP Office Server Edition Primary Backup amp Restore Actions section Note You must restore the Voicemail Pro server after you restore the Server Edition Primary server The Server Edition Primary server restores only those Voicemail Pro backup files that are stored on the Server Edition Primary server when you take a backup of the Server Edition Primary server 94 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Restoring a failed IP Office Server Edition server Result The system restores the primary server using the backup file from the location that you specified in the Backup amp Restore settings section Restoring a failed IP Office Server Edition server Before you begin Ensure that you shutdown all the services on the server About this task To restore a failed IP Office Server Edition server Procedure 1 Install the IP Office Server Edition server For more information about installing configuring IP Office Server Edition using ignition process and IP Office Server Edition Manager see Chapter 2 of this document 2 Restore the following a Restore the Server Edition Primary server b Restore the Vo
28. 0 users About this task To add a hunt group using the IP Office Server Edition Manager Procedure 1 In the navigation pane select the system for which you want to add a hunt group 2 Right click Hunt Group and select New 3 Enter the configuration settings for the hunt group For more information on the configuration settings for hunt group see the P Office Manager document 4 Click OK Result The system displays the new hunt group under Hunt Group in the navigation pane Deploying IP Office Server Edition Solution December 2012 59 Configuring IP Office Server Edition Solution Creating a template You can create a template for users extensions hunt groups services tunnels firewall profiles time profiles IP routes ARS forms and lines The system stores these templates by default in the Server Edition Primary server You can use these templates to add new users extensions hunt groups services tunnels firewall profiles time profiles IP routes ARS forms and lines About this task To create a template using the IP Office Server Edition Manager Procedure 1 In the navigation pane select the profile that you would like to create 2 Right click the profile and select New 3 In the detailed pane enter the details for the profile you selected For more information on users extensions hunt groups services tunnels firewall profiles time profiles IP routes ARS forms lines and their settings
29. 1 In the Voicemail Pro client select File gt Change Password 2 Type the new password in the New Password and Verify New Password fields 3 Click OK Backing up and restoring voicemail Backing up Voicemail Pro You can take a backup of voicemail user settings amp greetings call flows modules and conditions module recordings campaigns and system settings on a local drive You can take backup once everyday every week or every month About this task To take a backup of the voicemail server do the following Procedure 1 Launch Voicemail Pro client 2 Log in as Administrator 3 Select Administration gt Preferences gt General 4 5 Click Backup Now Click the Housekeeping tab The system displays the various backup options For more information on the backup settings see the Administering Voicemail Pro document Click OK to start backup Deploying IP Office Server Edition Solution December 2012 77 Configuring Voicemail Pro Restoring Voicemail Pro stored on IP Office Server Edition server You can restore the voicemails user settings amp greetings call flows modules and conditions module recordings campaigns and system settings that were backed up on a local drive Before you begin Ensure that you shutdown all the services on the server About this task To restore a backup file that is stored on the IP Office Server Edition server Procedure 1 Login as an Administrator i
30. 2012 99 Upgrading 100 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 13 Shutting down a system Shutting down a Server Edition Expansion System V2 using the IP Office Server Edition Manager You can shut down a Server Edition Expansion System V2 using the IP Office Server Edition Manager About this task A Warning Do not remove the power cords or turn off the power input to the system to shut down the system All user calls and services that are in progress stop After you shut down you cannot use the system to make or receive any calls until you restart the system To restart a system after you shut down indefinitely or to restart a system before the timed restart turn on the power supply to the system again To shut down a system using IP Office Server Edition Manager Procedure 1 Select File Advanced System Shutdown 2 In the Selct IP Office window select the system that you want to shutdown 3 In the System Shutdown Mode dialog box Select Indefinite to shut down the system for an indefinite time Select Timed and set the time to restart after the system is shut down If you shut down the system for an indefinite time you must turn off the power to the system and then turn on the power supply gain to restart the system 4 Click OK For more information on using the IP Office Server Edition Manager see the P Office Manager documen
31. 96 RSS CMD O0 kthreadd 0 migration O 0 ksoftirqd O 0 migration O Deploying IP Office Server Edition Solution December 2012 111 Troubleshooting IP Office Server Edition certificates IP Office Server Edition server uses the following X 509 certificates to identify secure web server and administrative interfaces Linux Web Control identity certificate IP Office Server Edition server uses the Linux Web Control identity certificate for Browser access to Web Control Secure Shell access SSH v2 IP Office identity certificate IP Office Server Edition server uses the IP Office identity certificate for Access through IP Office Manager IP Office Server Edition Manager Browser access to Web Management for on boarding Avaya one X Portal for IP Office identity certificate IP Office Server Edition server uses the Avaya one X Portal for IP Office identity certificate for Browser access to Avaya one X Portal for IP Office when you choose to use HTTPS Identity certificates Default identity certificates After ignition all Linux Web Control identity certificates are the same self signed expired and issued to Avaya inc On initial start up the system generates IP Office identity certificate that is self signed valid for seven years and issues it to ipoffice xxxxxxxxxx avaya com where xxxxxxxx is a unique identifier for that IP Office After ignition all Avaya one X Portal for IP Office id
32. AVAYA Deploying IP Office Server Edition Solution IP Office 8 1 15 604134 December 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya
33. Companding Note The system does not display the Companding option in the Time amp Companding when you assign the role of a server as Avaya one X Portal for IP Office Typically u law is for North America and Japan A law in Europe and other parts of the world If you are not sure about the option that you need to select please consult your service provider c Click Next AVAYA IP Office Server Edition Ignition change the root password Introduction Accept License Server Type Configure Network Time amp Companding New Password verify Change Password Review Settings Cancel Previous Next 10 In the Change Password page Select Use existing password Note Change the password to ensure that the system is secure However to ensure that the Administrator password is in sync with the other passwords 26 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring IP Office Server Edition using the ignition process of IP Office Server Edition Solution Avaya recommends that you change the password after configuring the IP Office Server Edition server To change the existing password a Select Change password Type a password in the New Password field c Retype a password in the New Password verify field Ensure that the password you type confirms to the requirements that are specified under Password complexity requirements o Note You can a
34. D Locale United States US English v Services Device ID LAN Interface LANI LAN2 IP Address 198 168 1 5 IP Mask 25S 255 255 0 Gateway 198 168 i 1 DHCP Mode 9 Server Client Disabled Server Edition Secondary 0 0 0 0 DNS Server 0 0 0 0 a Set the System Type as Server Edition Primary Server Edition Secondary or Server Edition Expansion b Select Retain Configuration Data to retain the existing configuration data If you do not select Retain Configuration Data the system sets the default c Set the name to identify the system in the System Name field Typically to identify the configuration by the location or the name of the company The Gatekeeper feature uses this name to identify the system The name must be unique within any network of system The System Name field is unique and you cannot use characters such as lt gt 0 or d Setthe default telephony and language settings for the system in the Locale field e Setthe device IP of the system in the Services Device ID field The system displays this ID for the system in the Server Edition and System Inventory pages Select the LAN interface for the system in the LAN Interface section Set the IP address of the server in the IP Address field Set the IP mask address of the server in the IP Mask field Set the gateway address of the server in the Gateway field Set the DHCP Mode rud adc 30 Deploying IP Office Server Edition S
35. EET Restoring Avaya one X Portal for IP Office E Hr a Apis etie Pede one EXP Portal for IP Office PEAT NER NN NNI 73 aes into yaicemai Pris Serve M ien i sai duds 6 Backing up and restoring voicemail aes is Backing up Voicemail Pro M H Restoring Voicemail Pro stored on IP Office Server Edition FI NE 78 Migrating Voicemail Pro to IP Office Server Edition esses aay Chapter 9 Configuring e Changing the Administrator password Lose SE E E E T E E E d EAS root user AR E A E sd E AA E ATA A A A E scm bil vs A AT f ianari 10 suem ie slams ind on files 89 Contouring Alarms aeaieie airline TT PAET on OA ET TE senis Me age of ihe log ilS a SERO E OO i c Spana aa Aa daia 2 uu e ni i ane IP Office ard Edition SBIVEIL o a eer ada Restoring a failed IP Office Server Edition server Chapter 12 Upgrading ij 1 97 Upgrading the components in the IP Office Server Edition Solution TUR mine OF parading ihe system using a DVO ua rh p i eee ten bcd aedi oca ire cc OS Chapter 13 Shutting down a SVSTBIIInesiiidaddaasdasadkaidkwadtid dena Mund diee a REP annann ana 101 Shutting down a Server Edition Expansion System V2 using j the IP Office Server Edition Manager 101 Shu
36. HORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a 2 Deploying IP Office Server Edition Solution different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of
37. ONTRACT ETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA IF YOU ARE CCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY YOU EPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE SOFTWARE ICENSE TERMS ANY USE OF THE SOFTWARE WILL CONSTITUTE YOUR ASSENT TO THESE OFTWARE LICENSE TERMS OR RATIFICATION OF PREVIOUS CONSENT IF YOU DO NOT HAVE UCH AUTHORITY OR DO NOT WISH TO BE BOUND BY THESE SOFTWARE LICENSE TERMS YOU UST RETURN OR DELETE THE SOFTWARE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND F THE FEE IF ANY YOU PAID FOR THE LICENSE OR IF SOFTWARE IS ACCESSED LECTRONICALLY SELECT THE DECLINE BUTTON AT THE END OF THESE SOFTWARE LICENSE RMS Scope These Software License Terms are applicable to anyone who downloads and or installs Avaya Software urchased from Avaya Inc any Avaya Affiliate or an authorized Avaya reseller as applicable under a commercial reement with Avaya or an authorlzed Avaya reseller Agreement Unless otherwise agreed to by Avaya in riting Avaya does not extend this license if the Software was obtained from anyone other than Avaya an Avaya zl Yes have read understood and accepted the terms of the Avaya EULA Cha Langua A EC Change Language Ga Back s Next 10 Click Next The system prompts you to install or upgrade If you are installing IP Office Server Edition on a server in which IP Office Server Edition is already
38. QGWY JwEZyJOEHALFDFBXOB Rxd4 SwuOSPed dgy p9u6PwPGYk1 7Or BFmwo60ly 1 10e054 p53 e4 7 gQIDAQAB AOGAD6pcNSqxnPuHNWws 71 p2M3LdBMimblys uhRo yDIOV wA0C4 I6qF34DIg 5ad GrF8d6t 1FxIrxuycoO CehvKSLNP 19c744 EhYogdT40vZIZFL8AA5 FmBanmyAT OHS fCjXxk175MQigosxo4JEJiwBQa4 7RiYuodewNeL2q3PgbDBOECQODTiydwzRdAr xnNe VTX fAEVRTrEXGOUX 2tO0gegcms8iBxiAsACOfGEZGXJrG3tcfuJAINSnw lBXGUxG h8urPSDNAkEAwt CI8cM3 DHwD 1 p4 66H9TEF cgxr EX wDKX2Y h1420L32Q03wC3Y 7 23kHY2Gp xpeMsNoSOAlqPSnaLihcfdvho3BAIrObvwkrFkpk amp 8wRatQD3 OOHBH KMH PkhxBrYofGSQBA4 qPDOzNR967p4 yNkOR3 qxoHEQ6zO0v3ESh31dvYv8yRY SECOD V MbxaLgvscv sIgKPOi4LTl7hoLpiOopjSspijriosoicrfdphaumGuc5a CjcG470YDK EnU3OR1HO0sJlupuwsfOCOFFEdIixcmoxNsO 4nBpoxsrpCxYGr evUwx7UDRWLITLw Mx4 wwgMi3w4TzUUz4tclznYqvFlPnlrFjuk2kQ0xw4oM END RSA PRIVATE KEY BEGIN CERTIFICATE MIICITCCAFICCODC Lhany KhOZANBgk ghk iG9owOBAQUFADCBTDELMAkGATUEBhMC ROIxFDASBQNVBAgMCItCZXxJrc2hpemvaMRAwDqY DvVQOHDAdOoZxd1dx3J5MOo4wDAYD VOOQKDAVBdmF 5Y TEQMA4GATUECwwHOXZzhewF TRTEPMAOGATUE AwwGUOLxMjMOMR4w HAY JKoZIhvcNAQk BF g9hdmr 5v uBhdmF 5Y 55 b2 0wHh CNMT IWODIyMTEwMDQTWhCN MT CwNZAAMTEWMDOTw CBiDELMAkGATUEBhMCROIXxFDASBQNVBAgMCItCZXJrc2hp cmvdMRAwDqY DVOOHDAdOZxd1dx3J5MOo4wDAYDVOOKDAVBdmF 5Y TEOMA4GATUECWwwH OxzhewFTRTEPMAOGATUEAwwGUOUXM MOMRA wHAY JKOoZIhvcNAOkBFagShdmr 5YUBh dmF5Ys5jb20wgz8wDOY JKozIhvcNAQEBBQADQY OAMIGJAOGBAKybdC OF 3gKKuT oDOoFf3F6qNPgSbemuoj b3ufFwoclc 7bOgzatTK6q6xu hf 7ockhdgsoo122ujt cw T
39. VESTONO 79 revision history isisao anasan ai aranan iaaa 9 FOOL USCR PTATEM 84 S secondary server ssssssssssssseseenen 33 35 Shut dOWLY oe e et e pb dee eene 101 102 a r 54 DOA 9 67 synchronize passwords sesseee 87 T template nh EepRIL URGE hene ed 60 templates E teritur iter NS 60 120 Deploying IP Office Server Edition Solution Voicemail Pro Voicemail Pro client Web Management December 2012
40. a Operation Operation be migration Manager Retain Retain allowed issues Detect cfg not cfg Correct checked checked Edition Primary server License Delete all No Yes Some licenses Yes after Resolvable changes are not itis saved in Server supported and Edition loaded manager from IP Office Time Delete all No Yes Existing global Depends Server Profile changes Time Profiles Edition stop being manager global allows per device Time Profiles the system removes any Time Profile that maps to a common device Resolvable in Server Edition manager If Server Edition manager is in Consolidat ed mode the system prompts you to synchronize the common items in Server Edition Primary server Deploying IP Office Server Edition Solution December 2012 47 Provisioning a Server Edition Expansion System Config Area ICU Operation Retain ICU Operation Retain Migration be allowed Potential migration issues SE Manager Detect Comments cfg not Correct checked No changes cfg checked No changes Firewall Yes Profile Only for Office Server Edition Expansion System V2 does not support Server Edition Expansion System L IP Route Add gateway route Add gateway route No changes Yes Server Edition manager allows per device user rights the s
41. al for IP Office on page 69 Adding a Server Edition Expansion System L Before you begin 1 Install the IP Office Server Edition on the server that you want to add as a Server Edition Expansion System server If you have purchased a pre installed IP Office Server Edition server then you can skip this step and proceed to Configuring IP Office Server Edition using the ignition process 2 Set the role of the server as Expansion server in the ignition process 3 Launch IP Office Server Edition Manager 4 Configure the server using the initial configuration utility of the IP Office Server Edition Manager About this task To add a Server Edition System L to IP Office Server Edition Solution using the IP Office Server Edition Manager Procedure 1 Click Expansion System in the Add section of the Server Edition window 2 Enter the IP address of the expansion system or browse for the expansion system in the Add Expansion System dialog box 3 Click OK If you have not configured a Server Edition Expansion System server then you can create an offline configuration The system saves a copy of offline configuration in Server Edition Primary server After you configure the Server Edition Expansion System server you can select the offline configuration that you saved Click Yes if you want to create an offline configuration for the system Click No if you do not want to create an offline configuration for the system
42. ays the password rules when you change the password You can configure the password complexity rules for IP Office Administrator account using IP Office Server Edition Manager For more information see the Security Mode section of the P Office Manager document About this task To set the password complexity rules 84 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Changing root user password Field name Description Minimum password length You can set the minimum length of new passwords The sum of characters set in the other fields might impact the value that you setin this field The value that you can set for this field is 31 characters Minimum number of uppercase characters You can set the number of uppercase alphabetic characters that the new passwords must contain Minimum number of lowercase characters You can set the number of lowercase alphabetic characters that the new passwords must contain Minimum number of numeric characters You can set the number of numeric characters that the new passwords must contain Minimum number of special characters You can set the number of non alphanumeric characters that the new passwords must contain Allow character sequences You can enable this option to set the character sequences such as 1234 or 1111 or abcd in new passwords without any restriction Maximum allowed sequence length
43. can take up to 30 minutes Result The system displays a message if the installation or upgrade is complete Congratulations your CentOS installation is complete ba Please reboot to use the installed system Note that updates may be available to ensure the proper functioning of your system and installation of these updates is recommended after the reboot a Back I Reboot Next steps Remove the installation DVD from the DVD drive and click Reboot Log in to the sever using the web browser on another computer in the network 20 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring IP Office Server Edition using the ignition process Configuring IP Office Server Edition using the ignition process The system displays the Ignition menu the first time you log into the Web Control of the Linux based IP Office Server Edition server You can set and confirm various key settings such as the role of the server For example you can set the role of the server as primary secondary expansion or Avaya one X Portal for IP Office Note You can run the Ignition process only once and you cannot rerun the Ignition process unless you re install the server completely If the Ignition process is not completed For example if you click the Cancel button The system displays the Ignition menu when you login the next time Note The default configuration settings for an Avaya se
44. components of the IP Office Server Edition Solution that has the latest version of the software then the system does not upgrade or restart those components The system displays the latest version of the servers in the Servers section Upgrading the system using a DVD Before you begin Ensure that you have completed all the steps in Installing or upgrading IP Office Server Edition server on page 13 About this task To upgrade the IP Office Server Edition Procedure 1 Select Upgrade The system preserves the user data when you upgrade 2 Click Next The system displays details such as the location of upgrade log file 3 Click Next The system displays the progress of the upgrade The upgrade process can take up to 30 minutes 98 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Upgrading the system using a DVD Result The system displays a message if the installation or upgrade is complete Congratulations your CentOS installation is complete Please reboot to use the installed system Note that updates may be available to ensure the proper functioning of your system and installation WA of these updates is recommended after the reboot x Back 4 Reboot Next steps Remove the installation DVD from the DVD drive and click Reboot Log in to the sever using the web browser on another computer in the network Deploying IP Office Server Edition Solution December
45. ction click Change 8 Type the current password of the Security Administrator in the Old Password field 9 Type the new password of the Security Administrator in the New Password field 10 Retype the new password in the Re Enter Password field 11 Click OK For more information on using the IP Office Server Edition Manager see the P Office Manager document 86 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Changing the passwords of common configuration Administrator Changing the passwords of common configuration Administrator Before you begin You must have the user name and password for each of the systems in IP Office Server Edition Solution to access the security configuration About this task You can create a common user name and password for the multiple systems in IP Office Server Edition Solution to obtain access to the system configurations using IP Office Server Edition Manager Procedure 1 Select Tools Server Edition Service User Management 2 In the Select IP Office window select the systems for which you want to create a common configuration account 3 Click OK 4 Type the user name and password to access the security configuration of each of the system that you have selected To use the same user name and password for the selected systems select Use above credentials for all remaining selected IPOs The user name is security and password is sec
46. d removed arise Edid ed Line numbering Yes Line l SCN SCN duplication renumber is trunks trunks not solian added added wide imp Office Manager No Analog Only if Digital on Linux Server Edition Expansion System V2 to Server Edition Expansion System L is considered Unit No No No None unit No Pointless entries are migration regenerated Extensio IP No Yes Duplicate Yes Resolvable n extension extension in Server s deleted numbers Edition Analog manager oe Duplicate Yes Resolvable sin extension IDs in Server numbered Edition manager No Analog Only if Digital on Linux Server Edition Expansion System Deploying IP Office Server Edition Solution Comments infodev avaya com December 2012 Configuration data Config Area ICU Operation Retain cfg not checked ICU Operation Retain cfg checked Migration be allowed Potential migration issues SE Manager Detect Correct Comments V2 to Server Edition Expansion System L is considered User All users deleted No changes Yes Duplicate user names Yes Resolvable in Server Edition manager Duplicate user extns Yes Resolvable in Server Edition manager CCR Agent settings Yes Resolvable in Server Edition manager Hunt Group Delete all Except on Primary Delete all No Non SCN hunt groups not supported Yes Hunt group
47. e Port as 22 When you connect to the IP Office Server Edition using an SSH File transfer tool for the first time the system prompts you to accept the trusted key Accept the trusted key e Type the password for the Administrator The default password for the Administrator is Administrator o 2 Copy the backup folder in the opt vmpro Backup Scheduled OtherBackups 3 Login as an Administrator into the IP Office Server Edition using the Web Control Panel 4 Select Settings General 5 Select Restore in the Backup and Restore Note You can only restore the backup files for the voicemail using the Web Control Panel You can restore a complete backup data set You cannot select a particular item that needs to be restored Result The system displays a list of backup files select the backup file you want to restore Backup and restore limitations If you have created extra folders on the Voicemail Pro server in IP Office Server Edition server these folders are not included in the restore process Instead the extra folders need to be copied manually For example if you created a folder containing custom prompts for use in call flows in addition to the default language folders used for prompts then the system does not backup or restore the custom folder To resolve this the extra folders must be backed up and restored manually In the following example a folder Custom is manual copied from an existing server to creat
48. e Server Edition Seve issiria cce Dona ba doble dci Dna abd 17 Configuring IP Office Server Edition using the ignition process seeeeeennnneen 21 Launching IP Oilice Server Edition Managers oco de a EO PUR DER CURE NR CHAR uaa 28 Configuring IP Office Server Edition server using IP Office Server Edition Manager 29 Chapter 3 Provisioning Server Edition Secondary server 33 Server Edition ORONO ary SE VO ponsasie n Dee R E PRORHIdt RUE EE FIN EQUI E ERDM EE eta tuU ipmI E ERE RE d n 33 Padi a Secondary BEING ee i tactic ER IER e ui Iec EA M HI AEEA DDR S RpN RR IM aMR PL ERA AE PP deca 33 Remong A ON SENGE acusa a races aA etd ad nen dob ddr assu aadA R 35 Chapter 4 Provisioning a Server Edition Expansion System 37 Deva Ed EXPANSION S BIG I aus vata dastasdra dian eastO orla dentes cale cpi nce Fei curd den cis Fe dad tx 37 Adding a Server Edition Expansion Svelem V8 cipe Ere Mr a v eo sp iras d dida 37 Adding a Server Edition Expansion Sysient ID rco a ua een d as i ERR ec UR Eas CO ER LR d 39 FX OVI Bn Say eI DURUM aset ERasod tcd pe EO net RAP Hd Dant E T E RUE U DM PER ORNA Rd 40 Server Edition Expansion System V2 versus Server Edition Expansion System L 41 Henri AGN MICA E C T 43 Chapter 5 Configuring IP Office Server Edition Solution
49. e Server Edition server only when you log in for the first time using the browser You can also select the language in which you want to proceed with the ignition process 2 Log in as Administrator The user name is Administrator and the default password is Administrator You must change the default password later to ensure that the system is secure The system displays the introduction page 22 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring IP Office Server Edition using the ignition process AVAYA IP Office Server Edition Ignition Introduction Welcome and thank you for purchasing IP Office Server Edition The following screens will guide you through the initial configuration process Accept License Press Next to continue Server Type Configure Network Time amp Companding Change Password Review Settings Cae Next 3 Click Next AVAYA IP Office Server Edition Ignition Introduction 3 AVAYA GLOBAL SOFTWARE LICENSE TERMS Accept License REVISED OCTOBER 2010 Server Type THIS END USER LICENSE AGREEMENT SOFTWARE LICENSE Cost aurori TERMS GOVERNS THE USE OF AVAYA S PROPRIETARY SOFTWARE AND THIRD PARTY PROPRIETARY SOFTWARE READ Time amp Companding THESE SOFTWARE LICENSE TERMS CAREFULLY IN THEIR ENTIRETY BEFORE INSTALLING DOWNLOADING OR USING THE Change Password AVAYA SOFTWARE AS DEFINED BELOW BY INSTALLING DOWNLOADING OR USING THE AVAYA SOFTWARE
50. e a backup It is then manually restored Before you begin Using SSH file transfer tool copy the folder Custom from opt vmpro in the old server to your computer to create a backup of the folder About this task To restore the Custom folder using an SSH file transfer tool copy the folder to the home Administrator folder on the IP Office Server Edition server 80 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Backing up and restoring voicemail Procedure 1 Login to the command line interface of the system using the root user password You can log in directly on the IP Office Server Edition server or remotely using an SSH File transfer tool Log in directly to the IP Office Server Edition server i Atthe Command prompt type 1ogin ii Atthe login prompt type Administrator iii Atthe Password prompt type the default password Administrator Log in as Administrator using the SSH file transfer tool The default password is Administrator 2 In a new terminal window at the command prompt type admin The system prompts for a password The default password is Administrator 3 Atthe Admin prompt type root 4 Type the root password The default password is Administrator The system displays the root user prompt For example root lt name of the Wok Nhu sns sns IP Office for Linux WARNING Authorised Access Only Wh s NN sss Welcome Administrator it is
51. e one X Portal Settings section clear Use Local IP 3 Select System gt Services 4 Click Stop to stop the services of Avaya one X Portal for IP Office on the Server Edition Primary server 5 Clear Auto Start for Avaya one X Portal for IP Office on the Server Edition Primary server Deploying IP Office Server Edition Solution December 2012 73 Configuring one X Portal The system disables the Avaya one X Portal for IP Office on the Server Edition Primary server 6 Go to Settings General 7 In the one X Portal Settings section type the IP address of the separate Avaya one X Portal in the Remote IP field 8 Click Save 9 In the Home tab click one X Portal Administration Result The system launches the Avaya one X Portal for IP Office administration login page in the browser Next steps Restore the user data in the separate Avaya one X Portal for IP Office 74 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 8 Configuring Voicemail Pro Configuring Voicemail Pro The Voicemail Pro application provides the basic mailbox services for all users and hunt groups created in the IP Office configuration In a setup where there is a single IP Office and Voicemail Pro server you need not do any configuration This section describes only the minimum steps that Avaya recommends to ensure that the Voicemail Pro server operates correctly and is secure For more detai
52. e system For more information on creating an offline configuration see the P Office Manager document 4 Configure the expansion system using the initial configuration utility For more details about setting the initial configuration in IP Office Server Edition Manager see the P Office Manager document Result The system displays the details of the new Server Edition Expansion System in the Server Edition window Note When you configure the Server Edition Expansion System server online the system displays the status of the device as green in the Server Edition window For more information on device and link status see the P Office Manager document When you add a Server Edition Secondary or a Server Edition Expansion System you must administer Avaya one X Portal for IP Office to connect to the new system For more information see the Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office section of this document Next steps Add the licenses for the Server Edition Expansion System server 38 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Adding a Server Edition Expansion System L Related topics Installing or upgrading IP Office Server Edition server on page 13 Adding a Secondary server on page 33 Adding a Server Edition Expansion System L on page 39 Adding a license on page 52 Configuring IP Office Server Edition systems in Avaya one X Port
53. e to download Note The process for the download and the location to which the system downloads the files depends on the browser that you use to access the Web Control Deploying IP Office Server Edition Solution December 2012 91 Configuring alarms and log files 92 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 11 Backing up and restoring the primary server Backing up IP Office Server Edition server To recover a failed server or a failed server upgrade the system backs up the configuration of the server application and user data in a single file set locally or remotely You can use this backup file to restore the server or a failed server upgrade The system backs up the configuration of the application to a local drive in a predefined directory You can take a backup of the primary server on a local drive or a remote file server which can optionally be the secondary server About this task You can take a backup of the primary server on a local drive or a remote file server using Web Control Panel Procedure 1 Click Settings To take a backup on a local drive select Local in the Backup amp Restore Settings To take a backup on a remote file server type the URL of the remote server or specify a location on the local drive in the URL field in the Backup amp Restore Settings Note If you have configured a secondary server in IP Office Server Editio
54. ecember 2012 Comments infodev avaya com Removing a Secondary server Removing a Secondary server Before you begin Ensure that there are no active calls Ensure that Voicemail Pro is not active on the Server Edition Secondary server Use Voicemail Pro client and switch the Voicemail Pro to the Server Edition Primary server Ensure that phones and users are not active on the Server Edition Secondary server Use the System Status Application and switch the phones and users to the Server Edition Primary server About this task To remove a secondary server that is a part of IP Office Server Edition Solution using IP Office Server Edition Manager Procedure 1 In the Server Edition window right click secondary server 2 Select Remove 3 Click Yes to confirm The system reboots the secondary server that you removed from the IP Office Server Edition Solution Result The system does not list the secondary server in the Server Edition window Next steps Save the changes that you made to the configuration Note If you do not save the configuration when you reopen the configuration the system lists the secondary server in the Server Edition window and the status of the Primary Link as Primary to Secondary Deploying IP Office Server Edition Solution December 2012 35 Provisioning Server Edition Secondary server 36 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com
55. econdary server you can upgrade the Server Edition Expansion System and the Server Edition Secondary server to the same version as the rest of the components of the IP Office Server Edition Solution using Web Control About this task You can upgrade the primary secondary and the expansion server of IP Office Server Edition Solution using the Web Control Note Ensure that the version of the software on all the components of the IP Office Server Edition Solution such as the Server Edition Primary the Server Edition Secondary the Server Edition Expansion System and the separate one X Portal for IP Office are the same Procedure 1 On a client computer start the browser and type https IP address of the Server gt lt port number gt The default port number is 7070 2 Logon as Administrator 3 Select Solution Management 4 Inthe Solution Upgrade File section type https IP address of the host server port number abe x x x x isointhe URL of file containing updates field 5 Click Save File Deploying IP Office Server Edition Solution December 2012 97 Upgrading The system displays the status of the file download If you do not want to download the file click Cancel In the Solution Upgrade Actions a Click Update Primary to upgrade the primary server b Click Update Secondary to upgrade the secondary server c Click Update Expansions to upgrade all the expansion servers When you upgrade any of the
56. ed on a verified reference configuration It includes installation configuration initial administration troubleshooting and basic maintenance checklists and procedures Intended audience This document is intended to be used by anyone who is responsible for deploying a solution at a customer site The checklists and procedures are based on a verified reference configuration This document does not include optional or customized aspects of a configuration Document changes since last issue The following changes have been made to the document since the last issue Server Edition certificate management Preferred Advanced edition comparison Expansion system V2 Linux comparison LAN Support ICU data retention Deploying IP Office Server Edition Solution December 2012 9 Introduction Related documents Document Document ID IP Office Manager 15 601011 Administering Voicemail Pro 15 601131 Administering one X Portal for IP 15 601139 Office Installing one X Portal for IP 15 601140 Office Avaya IP Office Implementing 15 601064 Voicemail Pro Avaya IP Office SSL VPN Solutions IP Office Server Edition 15 604135 Reference Configuration IP Office Server Edition Solution 15 604133 Overview 10 Deploying IP Office Server Edition Solution Comments infodev avaya com December 2012 Deploying an IP Office Server Edition Solution Deploying an IP Office Server Edition
57. entity certificates are the same self signed valid till 2013 and issued to Avaya one X Portal for IP Office 112 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Identity certificates Administering identity certificates You can administer the Linux Web Control identity certificate using the Linux command For more information see Administering Linux based web server section of this guide You can administer the IP Office identity certificate using Security Mode in IP Office Manager For more information see Security Administration section of IP Office Manager document You cannot administer theAvaya one X Portal for IP Office identity certificate PKI and trust domains IP Office Server Edition does not support PKI authorization and trust domains Note Ensure the following Do not set security level of any IP Office services to Secure High Set Received Certificate Checks Management Interfaces to only None Set Received Certificate Checks Telephony Endpoints to only None Related topics Administering Linux based web server on page 113 Administering Linux based web server Before you begin Log in to the Linux based web server as root user About this task To generate a unique valid self signed certificate for the Linux based server do the following Procedure 1 To stop Web Control type service webcontrol stop Admin root Password root ServerEd
58. eploying IP Office Server Edition Solution December 2012 69 Configuring one X Portal Before you begin Install and configure the server as an Server Edition Expansion System in the ignition process About this task To configure the Server Edition Expansion System in Avaya one X Portal for IP Office server Procedure 1 Login as Administrator 2 In the left panel select Configuration gt Providers 3 Configure the details of the Server Edition Expansion System as Telephony CSTA provider and DSML IP Office provider For more information about how to configure the details of the Server Edition Expansion System as Telephony CSTA provider and DSML IP Office provider see the Administration section of the ImplementingAvaya one X Portal for IP Office document Related topics Installing or upgrading IP Office Server Edition server on page 13 Adding a Secondary server on page 33 Adding a Server Edition Expansion System V2 on page 37 Adding a Server Edition Expansion System L on page 39 Adding a license on page 52 Configuring administration access for Avaya one X Portal for IP Office Before you begin Install and configure a server as Avaya one X Portal for IP Office in the ignition process About this task To configure the administration access for Avaya one X Portal for IP Office using the Web Control Panel Procedure 1 On a client computer start the browser and type https IP address of Server
59. er 2012 Comments infodev avaya com Installing or upgrading IP Office Server Edition server Ca Select the appropriate keyboard for z the system Serbian Serbian latin Slovak qwerty Slovenian Spanish Swedish Swiss French Swiss French latin1 Swiss German Swiss German latin1 Turkish U S International Ukrainian United Kingdom 6 Click Next 7 Select the language in which you would like to read the End User License Agreement EULA 8 Click OK 9 Click Yes have read understood and accepted the terms of Avaya EULA Click No I decline if you do not agree with Avaya EULA The system cancels the software installation process Deploying IP Office Server Edition Solution December 2012 15 Installing IP Office Server Edition server End User Licence Agreement WAYA GLOBAL SOFTWARE LICENSE TERMS I IS END USER LICENSE AGREEMENT SOFTWARE LICENSE TERMS GOVERNS THE USE OF WAYA S PROPRIETARY SOFTWARE AND THIRD PARTY PROPRIETARY SOFTWARE READ THESE OFTWARE LICENSE TERMS CAREFULLY IN THEIR ENTIRETY BEFORE INSTALLING WNLOADING OR USING THE AVAYA SOFTWARE AS DEFINED BELOW BY INSTALLING WNLOADING OR USING THE AVAYA SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU N BEHALF OF YOURSELF AND THE ENTITY FROM WHOM YOU ARE INSTALLING DOWNLOADING R USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING C
60. er Edition systems in Avaya one X Portal for IP Office on page 69 Removing an expansion system Before you begin Ensure that there are no active calls in the expansion system About this task To remove an expansion system that is a part of IP Office Server Edition Solution using IP Office Server Edition Manager Procedure 1 In the Server Edition window right click the expansion system that you want to remove 40 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Server Edition Expansion System V2 versus Server Edition Expansion System L 2 Select Remove 3 Click Yes to confirm The system reboots the expansion system that you removed from the IP Office Server Edition Solution Result The system does not list the expansion system that you removed in the Server Edition window Next steps Save the changes that you made to the configuration Note If you do not save the configuration when you reopen the configuration the system lists the expansion system in the Server Edition window and the status of the Primary Link as Primary to System Server Edition Expansion System V2 versus Server Edition Expansion System L The following table compares the key features in Server Edition Expansion System V2 and Server Edition Expansion System L Feature Server Edition Expansion System V2 Server Edition Expansion System L Server Edit
61. fice Manager document Operating system support Server support The following server operating systems support IP Office Server Edition Manager Windows Server 2003 32 bit only Windows Server 2008 Service Pack 2 32 and 64 bit Client support The following client operating systems support IP Office Server Edition Manager Windows Vista Enterprise Service Pack 2 32 and 64 bit Windows XP Professional Service Pack 3 32 bit only Windows 7 32 and 64 bit Adding a license The license keys are unique strings based on the features that are activated and the unique identity of the system The unique identity for IP500 V2 expansion system is the Feature Key serial number and the System ID for a Linux system Before you begin You need one IP Office Server Edition license for Server Edition Primary Server Edition Secondary and one license for each of the Server Edition Expansion System L and Server Edition Expansion System V2 You need to configure these licenses in the Server Edition Primary server For more information about licenses see the Licenses section of the P Office Manager document 52 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Adding a license About this task The system recognizes the features that are active only based on the license keys To add the license using the IP Office Server Edition Manager Procedure 1 Select the system for which you wan
62. fice Server Edition LAN support section of this guide A Warning You must run the CLI commands only if you are an Avaya support personnel You must not install any third party applications on IP Office Server Edition components IP Office Server Edition Manager IP Office Server Edition Manager is an application that you can use to manage all the components of IP Office Server Edition Solution You can launch the IP Office Server Edition Manager using the Web Control This chapter covers only some of the key settings that you need to configure for the IP Office Server Edition server using the IP Office Server Edition Manager For example Adding licenses Getting the System ID SID On boarding the IP Office Server Edition server Activating resilience Deploying IP Office Server Edition Solution December 2012 51 Configuring IP Office Server Edition Solution Adding users extensions hunt groups Creating and applying templates Note For more information about the default Initial Configuration Utility obtaining the licenses configuring Incoming call routing Outgoing call routing setting time profiles System directory administering the system offline setting up resilience creating users extensions hunt groups using the auto create option configuring the security settings converting an existing IP500 V2 system to Server Edition Expansion System V2 see the P Office Server Edition Mode section of the P Of
63. figuration guide About this task Note In this installation process the system purges everything that is already on the server including the operating system and all user data Deploying IP Office Server Edition Solution December 2012 13 Installing IP Office Server Edition server To install or upgrade the IP Office Server Edition Procedure 1 Insert the installation DVD in the DVD drive of the of the IP Office Server Edition server 2 Restart the IP Office Server Edition server Note To restart the IP Office Server Edition server always use Web Control For more information see Restart the server using Web Control on page 102 For a new installation turn off the power supply to the server The system restarts and boots from the Server Edition installation DVD Note If the system does not restart or boot from the Server Edition installation DVD then verify the boot order in BIOS settings 3 Click Change Language to select the language that you would like to use during the installation or upgrade process What language would you like to use during the installation process Chinese Simplified rz Dutch Nederlands French Francais German Deutsch Italian Italiano Portuguese Brazilian Portugu s Russian Pycckuit Spanish Espafiol 4 Click Next 5 Select the type of keyboard you would like to use for the system 14 Deploying IP Office Server Edition Solution Decemb
64. g the services Deploying IP Office Server Edition Solution December 2012 103 Shutting down a system 104 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 14 Troubleshooting Warning message When you open a web browser and type https IP address of Server Edition server the system displays the following warning message This Connection is Untrusted Note These are the images that the system displays when you open a Firefox browser This Connection is Untrusted You have asked Firefox to connect securely to 192 168 1 5 7070 but we can t confirm that your connection is secure Normally when you try to connect securely sites will present trusted identification to prove that you are going to the right place However this site s identity can t be verified What Should I Do If you usually connect to this site without problems this error could mean that someone is trying to impersonate the site and you shouldn t continue Get me out of here Technical Details gt I Understand the Risks U O W OoO 1 Click I Understand the Risks Deploying IP Office Server Edition Solution December 2012 105 Troubleshooting This Connection is Untrusted You have asked Firefox t
65. icemail Pro server c Restore the Avaya one X Portal for IP Office server 3 Add the Server Edition Secondary server 4 Add the Server Edition Expansion System Related topics Installing or upgrading IP Office Server Edition server on page 13 Configuring IP Office Server Edition using the ignition process on page 21 Configuring IP Office Server Edition server using IP Office Server Edition Manager on page 29 Adding a Secondary server on page 33 Adding a Server Edition Expansion System V2 on page 37 Adding a Server Edition Expansion System L on page 39 Restoring Avaya one X Portal for IP Office on page 72 Restoring Voicemail Pro stored on IP Office Server Edition server on page 78 Restoring IP Office Server Edition server on page 94 Deploying IP Office Server Edition Solution December 2012 95 Backing up and restoring the primary server 96 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 12 Upgrading Upgrading the components in the IP Office Server Edition Solution When you download a new version of the software in the repository server for update files the system displays an update available icon for the servers in the Servers section Before you begin Ensure that you upgrade an existing IP 500 V2 that is not version 8 1 or later using the IP Office Manager However when you install a new Server Edition Expansion System or a Server Edition S
66. information within the file to update the system configuration Result After the on boarding process is complete the Avaya support team can remotely manage the system Activating resilience IP Office Server Edition Solution offers resilience to IP Office Before you begin You can activate resilience only if you have configured Server Edition Secondary in IP Office Server Edition Solution About this task When you add a secondary server to IP Office Server Edition Solution the resilience for primary and secondary servers are active by default However when you add an expansion system to the IP Office Server Edition Solution resilience options for the expansion system are not active by default You can activate resilience for users or extension configured on an expansion system to either a Server Edition Primary or Server Edition Secondary only You cannot split the resilience for 56 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Adding a user an expansion system between the Server Edition Primary and Server Edition Secondary You cannot activate the resilience for an expansion system to another expansion system To activate resilience using the IP Office Server Edition Manager Procedure 1 Click Resilience Administration in the Server Edition window 2 Select the resilience settings that you would like to activate in the Resilience Administration window 3 Click OK
67. ion Expansion System L Comments Operating system IP Office OS Multos Linux Centos T1 E1 CAS max 8 T1 E1 PRI max 8 So To BRI max 16 SIP max 125 H 323 max 125 from SIP H 323 Endpoint Support Maximum 384 from Maximum 500 from Analogue supported Analogue SIP through SIP ATA Digital H 323 SIP IP DECT H 323 Wi Fi IP DECT Wi Fi Trunk Support Analogue max 204 Maximum 250 125 Analogue supported through SIP ATA 250 is for DL360 125 is for DL120 IP trunk capacity is registered trunks not channels Deploying IP Office Server Edition Solution December 2012 41 Provisioning a Server Edition Expansion System 42 Feature Server Edition Expansion System V2 Server Edition Expansion System L Server Edition Expansion System L Comments Media Server Provided by Integrated media Media channels used Processing additional DSP server for VCM modules Up to 1400 logical 2 party calls Up to 148 physical media channels conferencing DSP channels transcoding Codecs G 711 A mu G 711A mu G 729a b G 729a G 723 G 722 G 722 T 38 Conferencing Base platform DSP 128 Conference channels 64 party maximum Integrated media server 128 Conference channels 64 party maximum Administration IP Office Manager Web Management IP Office Manager Web Management Web Management used for on boarding
68. ion Solution December 2012 57 Configuring IP Office Server Edition Solution About this task To add a user using the IP Office Server Edition Manager Procedure 1 Inthe navigation pane select the system that hosts the extension to which you want to add a user 2 Right click User and select New 3 Enter the configuration settings for the user Note Ensure that the user name and the extension number is unique No two users can have the same user name and extension numbers If the extension number does that you specify for a user does not match the existing base extension number of an extension on the same system The system prompts you to create a new record for an H323 or SIP extension For more information on the configuration settings for the user see the Configuration Settings section of the P Office Manager document 4 Click OK Result The system displays the new user under User in the navigation pane Adding an extension An extension is associated with a base extension directory number and any settings of a user with the same directory number Users with a login code can change extensions by logging in and out so the directory number is not fixed to an extension When you set a base extension number for an extension to associate a default user of that extension when no users log in to that extension You can configure a maximum of 500 extensions on each of Server Edition Primary Server Edition Secondary
69. is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUT
70. isted under Password complexity requirements 5 Retype the new password of the Administrator in the Confirm Password field 6 Click Ok Next steps After you change the common configuration Administrator password for the servers using the IP Office Server Edition Manager you must also update the same password for Administrator account of the Server Edition Primary and Server Edition Secondary servers using the Web Control Deploying IP Office Server Edition Solution December 2012 83 Configuring passwords Changing root user password About this task You can change the password of the root user for a Linux server using the Web Control panel Procedure 1 On a client computer start the browser and type https IP address of the Server port number 2 Log in as Administrator 3 Select Settings gt System 4 Type the new password in the New Password field of the Change Root Password section Note Ensure that the password that you set conforms to the requirements listed under Password complexity requirements 5 Retype the password in the Confirm New Password field 6 Click Save Related topics Setting password complexity rules on page 84 Setting password complexity rules You can configure Web Control and root user password complexity rules that the system applies for new passwords The system applies these rules when you change the Web Control password and the root user password The system displ
71. ition service webcontrol stop Web control interface stopped root ServerEdition 2 To generate a 1024 bit key type openssl genrsa des3 out server key 1024 Deploying IP Office Server Edition Solution December 2012 113 Troubleshooting root ServerEdition openssl genrsa des3 out server key 1024 Generating RS private key 1024 bit long modulus Lum E PI 4 e is 65537 0x10001 Enter pass phrase for server key 3 Type a pass phrase for the server key Re type the pass phrase when the system prompts you to enter the pass phrase for verification 4 Type openssl req new key server key out server csr to generate a certificate signing request Enter pass phrase for server key Verifying Enter pass phrase for server key rootBServerEdition openssl req new key server key out server csr Enter pass phrase for server key You are about to be asked to enter information that vill be incorporated into your certificate request What you are about to enter is what is called a Distinguished Name or a DN There are quite a few fields but you can leave some blank For some fields there will be a default value If you enter the field will be left blank Country Name 2 letter code x 5 Type the details that the system prompts you for information that will be incorporated in the certificate Enter pass phrase for server key Verifying Enter pass phrase for server key root
72. ls about IP Office and Voicemail Pro configuration such as enabling TTS or enabling exchange integration see the mplementing Voicemail Pro on Linux and Administering Voicemail Pro manuals About this task Add the Voicemail Pro licenses in the IP Office Server Edition Manager Note A single instance of Server Edition provides only two Voicemail Pro channels The number of Voicemail Pro channels that the system displays depends on the number of instances of Server Edition If you have licenses for any additional channels you must add those licenses as well Installing Voicemail Pro client Before you begin Login as an Administrator using the Web Control About this task Note If you have not installed the latest version of Voicemail Pro client the system prompts you to install the latest version when you click Manage in the Home Page of the Web Control To download the latest version of Voicemail Pro client using the Web Control Deploying IP Office Server Edition Solution December 2012 75 Configuring Voicemail Pro Procedure 1 Click AppCenter tab 2 In the Download Applications section click the exe file link for Voicemail Pro client 3 Download the exe file and run the exe file to install Voicemail Pro client Next steps Login to the Voicemail Pro server using Voicemail Pro client Logging into Voicemail Pro server Before you begin To log into a Voicemail Pro server you should configure an Ad
73. lso change the password and the password complexity requirements anytime after the ignition process using the Web Control Panel d Click Next The system displays the details of the IP Office Server Edition server You can review the settings that you selected during the ignition process To print the details of the IP Office Server Edition server click Print AVAYA IP Office Server Edition Ignition Introduction Accept License Server Type Configure Network Time amp Companding Change Password Review Settings Mr TOT aN OO 11 Click Apply The system commits the settings after you click Apply Deploying IP Office Server Edition Solution December 2012 27 Installing IP Office Server Edition server Result The server restarts and the system displays the Web Control login page Next steps Launch IP Office Server Edition Manager Launching IP Office Server Edition Manager You can launch IP Office Server Edition Manager using the Web Control of the IP Office Server Edition server In an IP Office Server Edition Solution where you have configured a Server Edition Secondary for resilience you cannot launch IP Office Server Edition Manager using the Web Control of the Server Edition Secondary server unless the Server Edition Primary server is down Note When you launch IP Office Server Edition Manager using the Web Control of the Server Edition Secondary server you can manage only the systems that are online Afte
74. ly store this exception 3 Click Confirm Security Exception 106 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Unable to login IP Office is under Server Edition Manager Administration The system displays IP Office Server Edition login page Unable to login IP Office is under Server Edition Manager Administration When you attempt to configure an IP Office Server Edition system that is managed by an IP Office Server Edition Manager using the IP Office Standard Manager the system displays an error message Unable to login IP Office is under Server Edition Manager Administration O A OO N gt O Go to File gt Advanced gt Security Settings Select the IP Office Server Edition system in the Select IP Office window Click OK Type the name of the Security Administrator in the Service User Name field Type the name of the Security Administrator in the Service User Password field The default user name is security and password is securitypwd Select Services in the navigation pane In the Service Configuration section set the Service Access Source field as Unrestricted 8 Click OK 9 Select File Save Security Settings 10 The system unlocks the access for the Administrator Open the configuration and log in as Administrator All systems appear online in the Web Control of the primary server but unable to upload the one or more configuration
75. ministrator user name and password on the Voicemail Pro server The default user name for Voicemail Pro server is Administrator and the password is Administrator Note To ensure that the system is secure you must always change the default password About this task To log into Voicemail Pro server using Voicemail Pro client do the following Procedure 1 Click Start 2 Select Program gt IP Office gt Voicemail Pro Client The system displays Select Voicemail Pro Client Mode window If you started the client before the system attempts to start in the same mode that you used earlier If you start the client for the first time the system displays the Select Voicemail Pro Client Mode dialog box 3 Select Online The system displays VmPro Login dialog box 4 Type Administrator in the User Name field 5 Type the pass word in the User Password field The default password is Administrator 6 Type the IP address of the voicemail server in the Unit Name V IP Address field You can also click Browse to search for theVoicemail Pro server in the local network 76 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Backing up and restoring voicemail 7 Click Login Note After three unsuccessful attempts to login as an Administrator the system locks the Administrator account for an hour Next steps Change the default password for the Voicemail Pro Administrator account
76. n Secondary on either HP DL360G7 or HP DL120G7 You cannot have a combination of HP DL120G7 and HP DL360G7 For more information about capacity and specifications see P Office Server Edition Reference Configuration document Adding a Secondary server Before you begin 1 Install the IP Office Server Edition on the server that you want to add as a Server Edition Secondary server If you have purchased a pre installed IP Office Server Edition server then you can skip this step and proceed to Configuring IP Office Server Edition using the ignition process 2 Set the role of the server as Secondary server in the ignition process 3 Launch IP Office Server Edition Manager from the Web Control of the Server Edition Primary server About this task To add a Secondary server to IP Office Server Edition Solution using the IP Office Server Edition Manager Deploying IP Office Server Edition Solution December 2012 33 Provisioning Server Edition Secondary server 34 Procedure 1 Click Secondary Server in the Add section of the Server Edition window 2 Enter the IP address of the Secondary server or browse for the secondary server in the Add Secondary Server dialog box 3 Click OK If you have not configured a Server Edition Secondary server then you can create an offline configuration The system saves a copy of offline configuration in Server Edition Primary server After you configure the Server Edition Secondary server you
77. n Solution the system displays the URL of the secondary server in the URL field and displays the Username as Administrator Type the password of the Administrator for the secondary server in the Password and Confirm Password fields 2 Click Save in the Backup amp Restore settings section 3 Click Home 4 Click Backup in the IP Office Server Edition Primary Backup amp Restore Actions section Deploying IP Office Server Edition Solution December 2012 93 Backing up and restoring the primary server Result The system backs up the primary server in the location that you specified in the Backup amp Restore Settings section Restoring IP Office Server Edition server You can restore the primary server using the backup file on a local drive or a remote file server which can optionally be the secondary server Before you begin Ensure that you shutdown all the services on the server About this task You can restore the primary server using the backup file on a local drive or a remote file server using Web Control Procedure 1 Click Settings To restore using the backup file on a local drive select Local in the Backup amp Restore Settings To restore using the backup file on a remote file server type the URL of the remote server in the URL field in the Backup amp Restore Settings Note If you have configured a secondary server in a Server Edition network the system displays the URL of the secondary server in
78. nge the common configuration Administrator password for the servers using the IP Office Server Edition Manager you must also update the same password for Administrator account of the Server Edition Primary and Server Edition Secondary servers using the Web Control Procedure Change the password for Administrator account using Web Control For more information see Changing the Administrator password on page 83 118 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Index A administering one X Portal cccccceceeeeeeeeeeeeeeeeeees 73 administrator 20 2 ececccceeeeeseceeeceesseceeeceaeesceeeeaneeseeeeeaees 83 AdininiSttator ceesre uero taa eric te a aua ea er ea En err us 86 hip we EEUU 71 alar MS ceci rer erp necne eren bte i patere 89 ziWeue anaes deployment hne C er et tek B lorte U e E 72 77 93 C certificates ssesesssssssesessssseee nennen nennen 112 Change hIStOFy ciere agere agit ed Lage tierce 9 configuration data sssssssse 43 Lon E eMe 70 custom folder eessseesessssseeeneneenenennnn 80 D debug ase EE 108 deploying tecti a re etai 11 deployment a N audlen QGG EA AE document purpose rresia en 9 download itte eter tte bees 91 E CILE TTL 118 expansion system sssssseeee 37 40 41 expansion system L eeseee 39 expansion
79. nto the IP Office Server Edition using the Web Control Panel 2 Select Settings General 3 Select Restore in the Backup and Restore Note You can only restore the backup files for the voicemail using the Web Control Panel You can restore a complete backup data set You cannot select a particular item that needs to be restored Result The system displays a list of backup files select the backup file you want to restore Migrating Voicemail Pro to IP Office Server Edition Related topics Backing up an existing Voicemail Pro server on page 78 Restoring Voicemail Pro not stored on IP Office Server Edition server on page 79 Backup and restore limitations on page 80 Backing up an existing Voicemail Pro server When you replace an existing Voicemail Pro server with IP Office Server Edition server you must take a backup of all the settings prompts and messages from the existing server If the existing server is a Linux based server you must use SSH file transfer to retrieve the backup files from the server If the existing server is a Windows based server you copy the backup 78 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Backing up and restoring voicemail files on a folder in the server and then use the SSH file transfer to migrate the back up files to IP Office Server Edition server About this task To take backup of an existing Voicemail Pro server Procedure
80. o connect securely to 192 168 1 5 7070 but we can t confirm that your connection is secure Normally when you try to connect securely sites will present trusted identification to prove that you are going to the right place However this site s identity can t be verified What Should I Do If you usually connect to this site without problems this error could mean that someone is trying to impersonate the site and you shouldn t continue Technical Details I Understand the Risks If you understand what s going on you can tell Firefox to start trusting this site s identification Even if you trust the site this error could mean that someone is tampering with your connection Don t add an exception unless you know there s a good reason why this site doesn t use trusted identification Add Exception 2 Click Add Exception You are about to override how Firefox identifies this site amp Legitimate banks stores and other public sites will not ask you to do this Server Location A SS Certificate Status This site attempts to identify itself with invalid information Wrong Site Certificate belongs to a different site which could indicate an identity theft Outdated Information Certificate is not currently valid It is impossible to verify whether this identity was reported as stolen or lost Unknown Identity Certificate is not trusted because it hasn t been verified by a recognized authority 7 Permanent
81. o not select the run Manager option Restart the browser after installing IP Office Server Edition Manager After you install the IP Office Server Edition Manager to launch the IP Office Server Edition Manager directly from a personal computer select Start gt Programs gt IP Office gt Manager Related topics Operating system support on page 52 Upgrading the components in the IP Office Server Edition Solution on page 97 Upgrading the system using a DVD on page 98 Restarting the server using Web Control on page 102 Configuring IP Office Server Edition server using IP Office Server Edition Manager This is the third and final stage in commissioning the IP Office Server Edition using the initial configuration utility in the IP Office Server Edition Manager Note You do not have to have to configure the Avaya one X Portal for IP Office using the initial configuration utility in the IP Office Server Edition Manager About this task To configure IP Office Server Edition using IP Office Server Edition Manager Procedure 1 Launch IP Office Server Edition Manager Deploying IP Office Server Edition Solution December 2012 29 Installing IP Office Server Edition server 2 Set the configuration of IP Office Server Edition server in Avaya IP Office Initial Configuration window Mi Avaya IP Office Initial Configuration X System Type Server Edition Primary Retain Configuration Data System Name 0050568 307F
82. olution December 2012 Comments infodev avaya com Configuring IP Office Server Edition server using IP Office Server Edition Manager k Type the IP address of the Server Edition Secondary server in the Server Edition Secondary field Type the IP address of the DNS server in the DNS Server field m Click Save to save the configuration details that you set for the system For more details about setting the initial configuration in IP Office Server Edition Manager see the nitial Configuration Menus section of the P Office Manager document Deploying IP Office Server Edition Solution December 2012 31 Installing IP Office Server Edition server 32 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 3 Provisioning Server Edition Secondary server Server Edition Secondary server The Server Edition Secondary is an optional server where you can add an additional 500 users IP trunking and 128 conference channels The secondary server provides resilience to the users phones hunt groups and voicemail configured on the primary server The secondary server also provides resilience to the users and phones configured on an expansion system The secondary server is the management access point when the primary server is offline You can configure a 270393 DL360 and a 270395 DL120 as a Server Edition Secondary Note You must configure both the Server Edition Primary and Server Editio
83. ord for the Administrator is Administrator o 2 Ina new terminal window at the command prompt type admin The system prompts for a password The default password is Administrator 3 Atthe Admin prompt type root 4 Type the root password The default password is Administrator Deploying IP Office Server Edition Solution December 2012 109 Troubleshooting The system displays the root user prompt For example root name of the Wh NN NUN RNNS NN sss hts IP Office for Linux WARNING Authorised Access Only des v NNNM sss Welcome Administrator it is Wed Jun 13 05 05 03 BST 2012 gt admin Please enter password Admin root Password root localhost server gt Checking memory usage 110 To debug a case you need to check the memory that the system uses Before you begin Log in as Administrator using SSH Secure File Transfer client About this task Procedure 1 Type the path of the system logs folder in the Remote View of the File Transfer window The path is var www html logs Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Debugging steps The system displays the list of all the logs Ele Edt View Operation Window Help Bass DAGQI BW dag NAE CO Sr E Quick Connect C Profiles t A438 ck x arc core ipoffice 18422 tar Ad amp Aae ok xX Ivar weve hetmiflogs l Local Name Size Type Modified Remote Name S
84. ort the status of the application The status of the application such as running stopped stuck in starting and stopping 2 Check the usage of memory Check for details such as the memory that is available on the system and the amount of memory that each application uses 3 Check for the notifications When you restart an application the system displays the notification 108 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Debugging steps 4 View and download the log files For more information about viewing and downloading the log files see Chapter 10 of this guide Related topics Viewing the log files on page 90 Downloading the log files on page 91 Logging in as a root user on page 109 Checking memory usage on page 110 Logging in as a root user Before you begin Download and install SSH Secure Shell About this task To login as a root user using SSH Secure Shell Procedure 1 Connect to the IP Office Server Edition using an SSH File transfer tool a Type the IP address of the IP Office Server Edition server in the Host Name field b Type the User Name as Administrator Set the Protocol as SFTP SSH d Setthe Port as 22 When you connect to the IP Office Server Edition using an SSH File transfer tool for the first time the system prompts you to accept the trusted key Accept the trusted key e Type the password for the Administrator The default passw
85. ou shutdown all the services on the server 72 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Administering a separate Avaya one X Portal for IP Office About this task You can restore Avaya one X Portal for IP Office database Presence and Mobility settings from a local server an FTP server or a local drive To restore Avaya one X Portal for IP Office Procedure 1 Click one X Portal Administration in the Home page of the Web Control 2 Log in as Superuser For more information on logging in as Superuser see the Administering one X Portal for IP Office document 3 Click DB Operations 4 Click Restore For more information on restore settings see the Administering one X Portal for IP Office document Administering a separate Avaya one X Portal for IP Office Server Edition Primary supports a maximum of 200 active Avaya one X Portal for IP Office users You can disable the Avaya one X Portal service on the Server Edition Primary server and dedicate a separate Avaya one X Portal for IP Office to support more than 200 users Before you begin Take a backup of the existing user data Install and configure the server as Avaya one X Portal for IP Office in the ignition process About this task To administer a separate Avaya one X Portal for IP Office on the Server Edition Primary server using Web Control Procedure 1 In the Settings tab select General 2 In th
86. possible configuration areas Note Only experienced technicians should attempt to convert configuration settings using CSV import or export Avaya recommends you to use ICU for all conversions The following table lists what the system retains and modifies and what you should use when manually converting a configuration using CSV import or export Config ICU ICU Migration Potential SE Comments Area Operation Operation be migration Manager Retain Retain allowed issues Detect cfg not cfg Correct checked checked System Numerou Numerous Partial Resets Server No Should not s change change Edition mode allow whole same as system default settings to be migrated Removes many Some The only ICU changes way to that result in the preserve following settings issues within the Licensing system record is to e Network use the ICU Directory CNS Deploying IP Office Server Edition Solution December 2012 43 Provisioning a Server Edition Expansion System 44 Config ICU ICU Migration Potential SE Comments Area Operation Operation be migration Manager Retain Retain allowed issues Detect cfg not cfg Correct checked checked e Time configuratio n Sets only e Server necessary Edition mode values Line All IP All SCN Partial No SCN trunks Yes Serious trunks trunks allowed issues can remove
87. r Edition Manager from Web Control The system cannot access the external MAPI and SMTP voicemail server through LAN2 Use the LAN1 of Server Edition Expansion System L for all ethernet traffic and disconnect LAN2 The following table details the LAN supported features for Server Edition Expansion System V2 and Server Edition Expansion System L platforms in IP Office Release 8 1 Feature IP500 V2 IP500 V2 Linux Linux Notes LAN1 LAN2 LAN1 LAN2 Interface L1 L4 Interface 4 4 x v Support Physical lt gt Fixed Fixed 4 logical LAN WAN interface mapping Speed 10 100 10 100 10 100 10 100 1000 1000 Duplex Full half Full half Full half Full half 802 1Q x x v J Static VLAN VLAN assignment through support administration IP500 V2 strips any received VLAN tag DSCP ToS 4 4 Linux LAN2 uses LAN1 DSCP settings any Deploying IP Office Server Edition Solution Comments infodev avaya com December 2012 Feature IP500 V2 IP500 V2 Linux Linux Notes LAN1 LAN2 LAN1 LAN2 LAN settings are ignored Default 4 4 Linux through ignition gateway or Web Control route Proxy ARP v IP500 V2 acts as an L3 router IP Multicast v 4 Inter LAN Firewall J No configurable firewall between Linux LAN interfaces IP Routes vi No configurable IP routing between Linux LAN interface
88. r Server Edition Primary Server Edition Secondary and Server Edition Expansion System L the SID is printed on the label of the server case Getting the SID using Web Control About this task Each of the Server Edition systems validates the license against a single system only You can get the SID of the Server Edition Primary Server Edition Secondary and Server Edition Expansion System L of a IP Office Server Edition Solution using the Web Control To get the SID using the Web Control Procedure 1 Log in as Administrator 2 Click Settings 3 Select the System tab 4 The system displays System ID SID and Licensing Mode in the System Identification section Getting the SID using the IP Office Server Edition Manager About this task To get the SID 54 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Using Web Manager for on boarding Procedure 1 In the navigation pane select the system for which you want the SID 2 In the System tab the system displays the SID in the System Identification field For more information on using the IP Office Server Edition Manager see the P Office Manager document Using Web Manager for on boarding IP Office Web Management is a browser based management application used for on boarding the IP Office Server Edition server About this task To launch Web Management using Web Control Note You can also launch the
89. r the Server Edition Primary server is up you must synchronize the offline and online configurations Before you begin To launch IP Office Server Edition Manager using Web Control install the Java Runtime Environment JRE Oracle version 1 6 x or 1 7 x About this task To launch the IP Office Server Edition Manager using the Web Control Procedure 1 Log in as Administrator 2 In the Home tab click Manage Result The system checks if the IP Office Server Edition Manager and Voicemail Pro client is not installed The system also checks for the version of the IP Office Server Edition Manager and Voicemail Pro client that is installed The system prompts you to download and install the latest version of IP Office Server Edition Manager and Voicemail Pro client If version of the IP Office Server Edition Manager and Voicemail Pro client is not the latest If IP Office Server Edition Manager and Voicemail Pro client is not installed 28 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuring IP Office Server Edition server using IP Office Server Edition Manager Next steps Click Yes if you want to launch the current version IP Office Server Edition Manager that the system has detected Download the latest version of IP Office Server Edition Manager that the system displays and install IP Office Server Edition Manager Note In the final step of the installation process d
90. r the network connection using the DHCP To delete the network connection click Delete The default configuration settings for the network connection for System eth0 are as follows 18 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Installing or upgrading IP Office Server Edition server Connection name System ethO IP address 192 168 42 1 Netmask 255 255 255 0 Gateway 0 0 0 0 The default configuration settings for the network connection for System eth1 are as follows Connection name System eth1 IP address 192 168 43 1 Netmask 255 255 255 0 Gateway 0 0 0 0 8 Click Close to close the Network Connections window 9 Click Next 10 Type the password for the root user in Root Password field the system Enter a password for the root a The root account is used for administering user Root Password Z Confirm eM a Back s gt Next 11 Retype the password in the Confirm field The system displays a warning message if the strength of the password is weak Deploying IP Office Server Edition Solution December 2012 19 Installing IP Office Server Edition server Note Make a note of the password that you set for root user because you cannot recover or reset the password for a root user later during the installation if you forget the password 12 Click Next The system displays the progress of the installation The installation process
91. rk section select the network interface where you want to create a VLAN from the Network Interface drop down list 3 Click Create Subinterface The system displays Create New Subinterface dialog box Type the Id for the VLAN in VLAN Id field The Id of the VLAN that you create must be an integer between 1 and 4094 5 Set the IP address and the subnet mask for the VLAN Select Use DHCP to assign the IP address and subnet mask for the LAN automatically using DHCP A Clear Use DHCP if you do not want to assign the IP address and subnet mask for the LAN using DHCP i Type the IP address of the VLAN in IP Address field ii Type the subnet mask in the Subnet Mask field 6 Click Create Deploying IP Office Server Edition Solution December 2012 61 Configuring IP Office Server Edition Solution IP Office Server Edition LAN support There are some differences between the functionality of the LAN interfaces of the Server Edition Expansion System L and IP500 V2 based Server Edition Expansion System V2 platforms Some of the differences are No IPsec PPP NAT or NAPT support on Server Edition Expansion System L No firewall or IP routing support on Linux all traffic is routed between LAN1 and LAN2 In addition the LAN2 interface of the Server Edition Expansion System L has fewer capabilities than LAN1 Avaya one X Portal client cannot listen to voicemail messages e You cannot launch thelP Office Serve
92. rver on which IP Office Server Edition is already installed is as follows DHCP Mode Off IP address ethO LAN1 192 168 42 1 IP address eth1 LAN2 192 168 43 1 Netmask 255 255 255 0 Gateway 0 0 0 0 Hostname The ethO MAC address of the server DNS1 Blank DNS2 Blank Root Password Administrator The default configuration settings for the server on which you install the IP Office Server Edition manually are the values that you set during the installation process Before you begin You can access the Web Control using a variety of browsers Some of the browsers that you can use to access Web Control are Internet Explorer version 8 and version 9 FireFox version 13 Google Chrome version 18 Deploying IP Office Server Edition Solution December 2012 21 Installing IP Office Server Edition server Opera version 11 Safari version 5 Note You must not access Web Control using the mobile versions of these browsers About this task To start the ignition process Procedure 1 On a client computer start the browser and type https lt IP address of IP Office Server Edition 7070 AVAYA IP Office Server Edition F 1 CentOS release 6 1 Final Please log on Logon Password Language English v SID O3b18ad18ec71e6b2dd913bff62f76186cc27 100 Print Login Change password 92012 Avaya Inc All rights reserved View EULA The system displays the SID of the IP Offic
93. s NAT NAPT 4 4 PPP v 4 Clients 1XP client n a n a basic 1XP client n a n a VM listen One X n a n a Communic ator Preferred One X n a n a Communic ator Preferred VM listen Flare 4 4 Communic ator SoftConsol v lt e VMPro n a n a Two way MS Exchange MAPI Link VM Integration Deploying IP Office Server Edition Solution December 2012 IP Office Server Edition LAN support 63 Configuring IP Office Server Edition Solution 64 Feature IP500 V2 IP500 V2 Linux Linux Notes LAN1 LAN2 LAN1 LAN2 VMPro n a n a vi One way IMAP SMTP Exchange VM integration Administrat ion IP Office i vi Jf Manager SSA v ri 4 SysMon 4 4 v Web n a n a Jf Control VMPro n a n a 4 Client Admin n a n a J Launch of IP Office launch Manager SSA from Web Voicemail Pro client Control from Web Control Protocols DHCP vi J 4 Client and server BOOTP vi J x TFTP 4 Pi 4 HTTP S 4 J 4 Client and server including embedded file management web services phone files SCP x x 4 Backup restore PPP 4 4 x PPP not supported by Linux IPsec 4 vi x IPsec not supported by Linux VLAN 4 vi x VLAN not supported by L2TP Linux PPTP RIPv2 J vi x RIP OSPF not supported by Linux SSLVPN J J 4 Deploying IP Office Server Edition Solution Comments infodev avaya com December
94. s only on Primary Yes Short code Feature codes deleted Except on Primary No changes Yes Existing global feature Short codes stop being global Depends The system removes any common feature short code that is not part of the migrated configuratio n Resolvable in Server Edition manager If Server Edition manager is Deploying IP Office Server Edition Solution December 2012 45 Provisioning a Server Edition Expansion System Config Area ICU Operation Retain ICU Operation Retain Migration be allowed Potential migration issues SE Manager Detect Comments cfg not Correct checked cfg checked in Consolidat ed mode the system prompts you to synchronize the common items in the Server Edition Primary server RAS No No changes changes Yes ICR Yes Depends The system removes any common ICR that is not part of the migrated configuratio n Resolvable in Server Edition manager If Server Edition manager is in Consolidat ed mode the system prompts you to synchronize the common items in the Server Delete all No changes Existing global ICRs stop being global 46 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuration data Config ICU ICU Migration Potential SE Comments Are
95. s using the IP Office Server Edition Manager All systems appear online in the Web Control of the primary server but appear offline in the IP Office Server Edition Manager Solution Ensure that there is a bidirectional IP connectivity from IP Office Server Edition Manager personal computer to the devices for the TCP ports 50802 50815 Deploying IP Office Server Edition Solution December 2012 107 Troubleshooting All systems appear online in IP Office Server Edition Manager but appear offline on the Web Control of the primary server All systems appear online in IP Office Server Edition Manager but appear offline on the Web Control of the primary server Solution Ensure that the password of the Administrator account on each of the Server Edition Expansion System is same as the Administrator password of Server Edition Primary server in the Web Control Ensure that the Administrator account on each of the Server Edition Expansion System is the member of Administrator rights group Ensure that there is a bidirectional connectivity from theServer Edition Primary server to the Server Edition Expansion System and Server Edition Secondary server for the TCP ports 8443 and 9080 Debugging steps This sections lists the key steps that you need perform to obtain information A Warning You must run the CLI commands only if you are an Avaya support personnel About this task The key steps are Procedure 1 Check and rep
96. shooting Result You can locate the certificate that you generated in opt webcontrol certificate X z Add ia A fy T Rid feptiwebcontrolicertificate Jj ji Size Type Modified Remote Name _ i System F 08 16 2012 04 24 cz server pem 1 827 PEM File System F System F System F System F System F 817 Shortcut 09 20 2010 05 36 1 856 Shortcut 10 01 2010 12 04 130 Internet 01 21 2005 07 09 1 878 Shortcut 02 10 2010 03 50 923 Shortcut 12 03 2009 04 21 940 Shortcut 10 25 2010 04 53 LON Checkout 42 Source Directory Destination Directory Size Status Jopt webcontrol certificate C Documents and Settingsirkavith 1 827 Complete Example You can identity certificate that was created externally based on the following The certificate and corresponding private key must be in a single PEM formatted file The content of the certificate should be X 509 V3 RSA key size 1024 or 2048 bit Common name or the distinguished name must be used for subject and issuer fields not the alternate name 116 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com The H323 phones do not automatically register back to the Primary server server pem Notepad File Edit Format View Help BEGIN RSA PRIVATE KEY BL BEA Pata aio es UCTE OA ed ra EMAL 1 OU arene ruyugus VPox 641 oxy Povddtro7xFpvyxUnwLhk LIT
97. sing the Web Control About this task To launch Voicemail Pro client using IP Office Server Edition Manager Procedure 1 In the Server Edition window select the server for which you want to launch the Voicemail pro client Note You can launch Voicemail Pro client only for an active Voicemail Pro server You cannot launch Voicemail Pro client for a backup Voicemail Pro server 2 Click Voicemail Pro Client in the Open section of the Server Edition window Result The system launches Voicemail Pro Client for the server that you selected Launching SSA You can use System Status Application SSA to monitor the status of a system Before you begin The component of the IP Office Server Edition Solution for which you want to launch SSA must be online About this task To launch SSA using Web Control Deploying IP Office Server Edition Solution December 2012 67 Launching the applications Note You can also launch SSA using IP Office Server Edition Manager For information about launching SSA using IP Office Server Edition Manager see the P Office Server Edition mode section of the P Office Manager document Procedure 1 In the Home tab hover the cursor over the system for which you want to launch SSA 2 Click Launch SSA link Result The system launches SSA 68 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 7 Configuring one X Portal 5 S
98. sl rsa in server key org out server key Enter pass phrase for server key org writing RSA key root ServerEdition li 7 To generate a self signed certificate that is valid for about 5 years typeopenss1 x509 req days 1781 in server csr signkey server key out server crt Where the parameter days is number of days for which the certificate is valid rootBServerEdition cp server key server key org root ServerEdition openssl rsa in server key org out server key Enter pass phrase for server key org writing RSA key root ServerEdition openssl x509 req days 1781 in server csr signkey server ke Signature ok subject C GB S5T Berkshire L Newbury 0 A vaya 0U AvayasE CN 5E1234 emailaddress avaye Getting Private key rootBServerEdition 8 To concatenate the key and the certificate type cat server key gt server pemandcat server crt gt gt server pem 9 To update the certificate for Web Control type cp server pem opt webcontrol certificate If you want to overwrite the certificate that already exists type y when the system prompts you root ServerEdition cat server key gt server pem rootBServerEdition cat server crt gt gt server pem root ServerEdition cp server pem opt webcontrol certificate cp overwrite opt webcontrol certificate server pem y 10 To exit as root user type exit Deploying IP Office Server Edition Solution December 2012 115 Trouble
99. system V2 sssee a7 eXtenslOn z cissic eco a Eee era En Feed ep Ra VR VY eee V EA EY RER 59 H FUME e 1C om 59 l identity certificates sssseeeeseseeseeeeeessee 112 Deploying IP Office Server Edition Solution ignition process ssseeeeemm nenne 21 Initial configuration utility eese 29 TRIS MERERETUR 13 17 75 Voicemail PrO sieisen nisan nanne 75 intended audience cccecesececceceeseeeeeceeeeeeeeeaeseeeeeeas 9 IP Office Server Edition Manager 51 L LAN SUPPO 3 5 esito o tero tuae ee Pda ex eris 62 legal NOUCES cocer ttp ie tenete ng s 2 eic 52 JOCK OUT ER ED 107 fofem gc E 90 log BERE vestecceusens 76 oe E 109 M Managlia fetactedecexshactuducessiaeccdstonsaaaed 28 101 MIMIes2m c 110 uri 79 N notices legal P 2 O OMNE ein eaa a N 108 On board nocet tret a a EEANN 56 one X Port l 5 rente iran i aire ras iind 69 72 operating system sseeg aseeni en aE R 52 P DASSWOTO iiien tnne aa aa 83 86 password rules sss 84 primary server sssssssssseeeeneeeeenne enne 13 93 purpose of document essseeeeeenne 9 R related documents sssseeeeennnn 10 IGITIOVO retenvestastinueetrieie a a ei 35 40 December 2012 119 reSIlle NC Erann ERA E 56 IEEE E E EA E E E ON 102 HE 72 78 94
100. t Deploying IP Office Server Edition Solution December 2012 101 Shutting down a system Shutting down a Linux server using Web Control About this task To shut down a server using the Web Control Procedure 1 On a client computer start the browser and type nt tps IP address of the server port numbers Log on as Administrator Select System In the System section click Shutdown a A O Iv In the Warning dialog box click Yes to confirm that you want to shut down the system The system displays the login page Do not log in again because the system is in the process of stopping the services 6 After the server is shut down you can turn off the power to the server Restarting the server using Web Control To ensure that the system saves the configuration file always restart the system using Web Control About this task To restart a server using the Web Control Procedure 1 On a client computer start the browser and type nt tps IP address of the server port number Log on as Administrator Select System In the System section click Reboot a A O Iv In the Warning dialog box click Yes to confirm that you want to reboot the system 102 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Restarting the server using Web Control The system displays the login page Do not log in again because the system is in the process of stoppin
101. t to add the license in the navigation pane 2 Right click License 3 Select New You can also add a new license by clicking the Create a New Record icon and selecting License in the detailed pane 4 Type the license key in the License Key field 5 Click OK The system displays the name of the license in the License Type and the status as Unknown in the License Status fields 6 Click the Save Configuration icon 7 Close and reopen the configuration After you reopen the configuration the system displays the status as Valid in the License Status field in the detailed pane Result The system displays the new license that you added under License in the navigation pane Related topics Installing or upgrading IP Office Server Edition server on page 13 Adding a Secondary server on page 33 Adding a Server Edition Expansion System V2 on page 37 Adding a Server Edition Expansion System L on page 39 Configuring IP Office Server Edition systems in Avaya one X Portal for IP Office on page 69 Deploying IP Office Server Edition Solution December 2012 53 Configuring IP Office Server Edition Solution Getting the System ID System ID The System ID SID is a unique string of characters or the serial number that the IP Office Server Edition uses The serial number is prefixed with FK in the physical System SD card for IP Office Server Edition For Server Edition Expansion System V2 the SID is on the SD card Fo
102. the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third
103. these log files need to be retained in the system using Web Control Procedure 1 Select Setting General 2 In the Watchdog section type the number of days in the Log files age days field Note The system does not apply the number of days that you set in the Log files age days field to the log files that are already archived Viewing the log files About this task You can view the log files of the various applications that the IP Office Server Edition supports The system displays only those log files that are logged after you archived the logs You can also view the actions of other users who are logged in using the Web Control To view the log files using Web Control Procedure Select Logs View To view the logs of an application select the application listed in the Application drop down list under the Application Log table The system displays the details of the actions performed by other users in the Audit Log table 90 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Downloading the log files Downloading the log files The system archives the log files of the applications in tar gz format in the Debug Files section About this task To download the log files using Web Control Procedure 1 Select Logs Download The system displays the files that you need for debugging in the Debug Files section and log files in the Logs section 2 Click the fil
104. tting down a Linux server using Web CODI iai siitiaina oec CL aa d 102 Restarting the server using Web Contra hiscccccccccsssersceicacsnss ese craciick eee teret centenarians 102 Chapter 14 1 PEN DURAND UMEN 105 ae I cce RE Tt 105 Unable to login IP Office is under Server Edition Manager Administration All yor inane ane anaa in the en dedu ird T Te piman server but unable to upload the one or more ins 6 Deploying IP Office Server Edition Solution December 2012 All systems appear online in IP Office Server Edition Manager but appear offline on the Web Control of ui 3s E12 NOI T TENE 108 Debugging SIS e iea 108 Jesum ro BIEN rOn RN T TE 109 ie tigeBiien aue 110 IP Zee server Editon Ce MING ESI cocido Re ond ct bn Ga RACE Ha tera sana a ia e a Pea RU Reg ei d 112 iuge sn t bac iea aa a a 112 Admimistering Linux Based WD BEUVBI e ceri ra prb a men da eoo oo apod A ld cr 113 The H323 phones do not automatically register back to the Primary Server 117 Unable to ies QNI IN e Ee Ue EP 118 PPO MIEIOM Wm Mr H EET 118 jj M w Y YQAOYU O 119 Deploying IP Office Server Edition Solution December 2012 7 8 Deploying IP Office Server Edition Solution December 2012 Chapter 1 Introduction Purpose This document provides deployment procedures for installing and configuring a solution bas
105. ue Type C31XLogs Fie Folder 07 03 2012 12 install jogs 2012 07 03 11 53 tar gz 323477 Winzip File C2 vokcemall Jogs 2012 07 03 Fie Folder 07 03 2012 12 SDipoffice_logs_2012 07 03 11 53 tar gz 19 345 WinZip File C webcontrol logs 2012 07 0 Fle Folder 07 03 2012 11 Xonex Jogs 2012 07 03 11 53 tar gz 873 040 WinZip File CJ ixtogs zip 1 272 619 WinZipFie 07 02 2012 0 CU system logs 2012 07 03 11 53 tar 92 13 897 WinZip File f core ipoffice 18422 491 925 18422 File 06 26 2012 0 GD voicemail_logs_2012 07 03 11 53 ta 556 183 WinZip File info bxt 82 Text Doc 06 26 2012 0 Gwebcontrol_logs_2012 07 03 11 53 706 487 WinZip File lt lt 2 Move the system logs lt time and date stamp tar gz file from the Remote View to a location in the Local View of the File Transfer window 3 In the local computer extract the system logs lt time and date stamp tar gz file 4 Goto the tmp folder located in the system logs lt time and date stamp tarthat you extracted 5 Open the avayasyslog txt file Result The system displays the details of memory usage in the table that follows the text free dev sda2 sbin hdparm I dev hd dev hd No such file or directory df h Filesystem Size Used Avail Use Mounted on dev mapper rootvg rootvot 38G 11G 26G 30 tmpfs 1004m 0 1004m 0 dev shm dev sdal 512m 38M 449M 8 boot rs cache 860876 195000 04730
106. uritypwd You must change the default password later to ensure that the system is secure To use different user name and password for each of the selected systems clear Use above credentials for all remaining selected IPOs 5 The system displays the list of all the systems in IP Office Server Edition Solution and an indication if they already have an Service User Status account To change the password click Change Password Click Update Password Type the common password in the New User Password field Retype the password in the Re enter New User Password field Click OK Click Close O O ON o Next steps After you change the common configuration Administrator password for the servers using the IP Office Server Edition Manager you must also update the same password for Administrator Deploying IP Office Server Edition Solution December 2012 87 Configuring passwords account of the Server Edition Primary and Server Edition Secondary servers using the Web Control 88 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Chapter 10 Configuring alarms and log files Configuring alarms About this task The system reports events occurring on the various IP Office applications and the control units The system uses various methods of reporting events in addition to the real time and historical reports available through the System Status Application SSA You
107. vaya by sending mail to securityalerts avaya com Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com December 2012 Comments infodev avaya com Contact Avaya Support See the Avaya Support Web site http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support Web site http support avaya com scroll to the bottom of the page and select Contact Avaya Support Deploying IP Office Server Edition Solution December 2012 3 4 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Contents Dar T darian 9 miri HER 9 uam MOENG T H 9 Document changes Sic asl PASS wscsicascoiesncdiaisadacecahediacicte nel I COKR PF LU SU RU ERP UL dL H P EDU RS CORE e Fed ADU DE b MES NERO FERME QNIGE 9 Prete RAT ENO rip UELUT 10 Deploying an IP Office Server Edition Soll uai erint tutta nre k a Ee uoce ERR atn uk rau 11 Chapter 2 Installing IP Office Server Edition server suesssss 13 Satvar EO HIE BOISE ecoute dita tn tendi pci doctus audiui eod puta pA ut Lacu iit Sou Ug E DE 13 installing or Upgrading IP Office Server Edition SOIVOl auiue uiis iecore pneter nonae rta rtcdmeenee 13 installing IF Offic
108. vaya com December 2012 Chapter 2 Installing IP Office Server Edition server Server Edition Primary server The Server Edition Primary is a server where you can add up to 500 users IP trunking and 128 conference channels The primary server is the only hardware component that you need to deploy an IP Office Server Edition Solution The primary server manages all the components of the IP Office Server Edition Solution as and when you scale up You can configure a 270393 DL360 and a 270395 DL 120 as a Server Edition Primary server On a 270393 DL360 server you can add 500 users and on a 270395 DL 120 server you can add 250 users For more information about capacity and specifications see P Office Server Edition Reference Configuration document Installing or upgrading IP Office Server Edition server You can install or upgrade the IP Office Server Edition manually using the install DVD If you have purchased a pre installed IP Office Server Edition server then you can skip this step and proceed to Configuring IP Office Server Edition using the ignition process Before you begin You need IP Office Server Edition installation DVD and IP Office Server Edition server Tip You can order the latest version of the IP Office Server Edition installation DVD from Avaya or download the latest version from http support avaya com For more information about the specification of the server see P Office Server Edition Reference Con
109. vhdsdvucoshNAbBgnaRnIk4Oocpv8smurfoFFd3h3a7Tw952N2pjLan2709Y8ZiTX tcsEWbA7rojL7wu5 6izjelLd7juBAgMBAAEwDOY JKOZIhvcNAQEFBQADQYEABB7H r5AtNYAkRjLvOtkyT4DM3J2zAtPno32U0y3JbEzfkmk3Rt1jfoKzAso5MOkmD7yOox QwouGb7Lv6Fu ko3yBj PEMVIQEFJixx2wfwrMzutfcoQYQs Txwo6EdgIrscqPBx sjzx0zJ7baEMwLUQv2wOzAAGGQmTVRTJB7al8SszvjY END CERTIFICATE Related topics Logging in as a root user on page 109 The H323 phones do not automatically register back to the Primary server IP Office Server Edition Solution provides resilience to some of the functions When the Primary server is non functional the Secondary server provides resilience The system temporarily logs the users of the H323 phones logged on the Primary server to the Secondary server However even after the Primary server is functional the users of the H323 phones remain logged on the Secondary server Solution To ensure that the H323 phone users are logged back to the Primary server reset the H323 phones Deploying IP Office Server Edition Solution December 2012 117 Troubleshooting Unable to export template After you change the common configuration Administrator password for the servers using the IP Office Server Edition Manager when you export a template from Server Edition Primary server Server Edition Secondary or Server Edition Expansion System L The system displays an error message HTTP request failed 401 Unauthorized Solution About this task After you cha
110. ystem removes any Time Profile that maps to common user rights Resolvable in Server Edition manager If Server Edition manager is in Consolidat ed mode the system prompts you to synchronize the common Delete all Except on Primary User Rights Existing global user rights stop being global Depends 48 Deploying IP Office Server Edition Solution December 2012 Comments infodev avaya com Configuration data Config Area ICU Operation Retain cfg not checked ICU Operation Retain cfg checked Migration be allowed Potential migration issues SE Manager Detect Correct Comments items in Server Edition Primary server E911 No changes No changes No E911 not formally supported ARS Add default entry for primary secondar y Add default entry for primary secondary Yes Existing Call routing No Resolvable in Server Edition manager Security Settings Increase security level Increase security level Yes ICU may not work if PKI trust domain active No PC running ICU would require to be in PKI trust domain May have to be changed manually if security setting extensively modified Call log No changes No changes Yes No Internal configurati on file on SD Card mapped to users Not deleted on upgrade or change of mode

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