SmartLF Ci40 Service Manual
Contents
1. Yes A clunking noise coming from the Lid Assembly when the scanner is passing media through can be caused by the Lid Timing Belt Tension Unit if fitted If the Timing Belt in the Lid Assembly is too loose the Tension bar raises up and clucks down as the belt tightens and loosens This can be resolved by loosening the screws holding the 4 x brackets holding both the Hold Down Roller and the Pinch Roller in place moving the brackets as far apart as possible and retightening the screws It adds enough tension in the belts to over come this issue See the service manual for more information Hold Down Belt Tension Bar Page 5 of 17 ifie Colortrac Gx Troubleshooting Guide Image Doesn t Look Like It Should Possible Cause Normalisation Autostitch Focus difference Camera cables not put back through ferrites Camera cable loose Cameras from different batches Diffusion Tape not fitted Dirty mirrors Dirty glass 0 Strand or fibre across scan gap Image doesn t look like it should 2 1 IMAGE EXAMPLES Colortrac TE i smarttF Gx 42 Gx T42 Colortrac su A SmartLF Gx 42 Gx T42 Professiunal SmantiF Scanning Solutions for SMAN REPROGRAPHKS COPY SHOPS GRAPHICS DESIGNERS MAPPING amp GIS PROFESSIONALS AEC CAD DRAWING OFFICES Professional Smartt Scaneing Solutions for EPROGRAPHICS COPY SHOPS GRAPHICS DESIGNERS MAPPING fr GIS PROFESSIONALS AEC CAD ORAWING OFFICES The SmarttF Gx range i2. Doesn t Look Like It Should 3 Cannot Connect Via Ethernet Including Error Ethernet 100 message 4 Cannot Connect Via USB 5 Dead Scanner Main drive roller rubbing on paper sensor bracket screw Loose screws holding paper tray Normalisation Autostitch Focus difference Camera cables not through ferrites Camera cable loose Cameras from different batches Diffusion Tape not fitted Dirty mirrors Dirty glass Strand or fibre across scan Software Scanner Settings Ethernet Driver Mac Address Network Speed Internal Ethernet Cable Main Board USB Cable Internal USB Cable PC USB Port Main Board Control Board Main Board Control Board ID Chip PSU 7 Miscellaneous Issues Including Start Stop During Scan Paper Guide Assembly does not open Paper Guide Assembly does not raise Paper Guide Assembly not level Image goes black during the scan Media won t load when trying to insert Display is stuck in the initialise state Scanned Image Wrong Length Scans couple of inches the returns References within this Instruction Manual The Gx Service Manual can be found on www colortracsupport com User colortrac Password available on request PC Speed Faulty Gas Pistons Main Board incorrectly configured Raising Lid Timing Belt loose Software old version LED s turning off too early Ribbon cable control board Main Board needs replacing Wrong
3. Gx TSG Colortrac Ltd Page 1 of 17 Gx Troubleshooting Guide This is a confidential controlled document and is the property of Colortrac Ltd It is not to be copied or reproduced in pa h intended for staff to re part or whole Itis intended f Hite Colortrac Our Business is Your Image Smartlf Gx Scanner Troubleshooting Guide Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide SmartLF Gx Scanners Troubleshooting Guide Issue 5 Colortrac Ltd 2014 No part of this product or publication may be reproduced copied or transmitted in any form or by any means without permission from Technical Support Colortrac Ltd Units 3 5 Brunel Court Burrel Road St Ives Huntingdon Cambridgeshire PE27 3LW United Kingdom Tel 44 0 1480 464618 Fax 44 0 1480 464620 www colortrac com e The product and the contents of this publication may be changed without prior notification e Colortrac Ltd makes every effort to ensure this publication is free from errors Misprints errors or quality observations should be reported to Technical Support Colortrac Lid e Colortrac Ltd shall not be liable for any damages errors issues or events that result from the use of the equipment or this manual Page 2 of 17 Colortrac 3 nee uneee nee 5 Our Business is Your Image OVERVIEW Gx Troubleshooting Guide Common Faults Possible Cause 0 1 Noise From Scanner 2 Image
4. Motor Speed The firmware driver and software updates can be found on http www colortrac com support software downloads Page 3 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide 1 Noise From Scanner Possible Cause Main drive roller rubbing on paper sensor Vibrating noise from scanner bracket screw Loose screws holding paper tray Clunking noise from scanner Loose Timing Belt 1 1 SUGGESTED PROBLEM AREAS Page 4 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide 1 2 FLOW GRAPH Vibrating Noise from Scanner Does the noise stop when you hold your hand on the paper tray Yes Tighten all the screws around the paper tray No Does the noise stop if the paper Does the epi p with the lid Yes hold down bearings are Yes call replaced Does the noise stop if the pinch roller plungers are lubricated with Yes mechanical oil No Use the scanner in the normal way Does the noise stop if the pinch roller assembly bearings are replaced No Contact Colortrac Support for further assistance Loosen the lower screws holding the paper sensor bracket and move the assemble back slightly and re tighten does it fix the problem Yes Remove the extrusion cover Does the Drive Roller shaft rub against the screw for the paper sensor Does the Noise come from under No the front extrusion cover near the paper sensors
5. SmartlF Gre 42 tange the psy atbraed in N i vi Pes y ey note and ni 42 erage witty 46 cocumenti weth cheat kr AD E and archidecturs Cove Colortrac s 6th genesation Smart Gx 42 range now defines a new industry Gocumestt scanneng benchmark its combination of instanton lorg iie be dhrectional LED Muminatton tutti Ebt color graphics capture with ceo sharp ase delintten tr full 1200dpi optkal CCD resolution power saring ENERGY STAR compliance and fast annum capaety san speeds is unavaltabie in any other product Importsntiy the SmartLf is the only Motorized thad media opnor for boar mourning orgrials up te 0 8 20mm n scammer with Kan once sottware that works in real time without a need to rescan O the attactvel e 742 saving you time and money making you more podate making the attractively K KANNT Network mat Ethernet 2000 convertuty veng untirmitaci LAN cable length priced SmartiF Gar 42 range the best obteeed in CCD based scanning 1 Emy tonvigiraton wth Pug arci Play Sigh speed USB 20 connecter SmartiF AbinOne Scan ard Copy sotinare included he sea ene th Co ortrac Business is Your Ima acti A Media skews in scanner Image has a blue or yellow tint to background If an image has a blue or yellow tint to the background it could be down to the diffusion If the media skews as it passes through the scanner and causes a distorted image it is normally down to the rollers being dirty and becoming sli
6. ac SmartLF Gx 42 Gx T4 Professional SmartLF Scanning Solutions for REPROGRAPHICS COPY SHOPS GRAPHICS DESIGNERS ZE RI L MAPPING amp GIS PROFESSIONALS AEC CAD DRAWING OFFICES AND ED illumination system instanton long life no fluorescent The SmartLF Gx range is the first true 1200d CCI scanner It combines the benefits of new lighting lower energy requirements a longei envgonmental impact with the superior colo of CAD technology in one uniquely versatile Sy the AEC CAD and GIS users need for sharply c technical documents and maps combined with color feproduction and copying demanded by Colour difference 1 1200dpr optical CCD resolution the highest on the market led uses 30 less power and 94 less when idle nAO E size documents FAST at 12ips 200dpi mono and oftware offers cutstanding scan once interactive 2D image If a colour difference can be seen between 2 cameras the scanner may need normalising Insert the white normalisation target matt side down and run the normalisation process from the utilities program If a colour difference can still be seen it may be down to the focus being slightly out or the cables not going through the ferrittes a camera cable being loose or a tolerance between two cameras from difference batches Follow instructions in the service manual when working on the cameras If a camera is giving a double image it is more likely to be the camera cable If cha
7. d enyponmental impact with the superior color imaging attributes of FCO technology in one uniquely versatile system you get both AEC CAD and GIS users need for sharply defined line detail in tgchnical documents and maps combined with the highly accurate olor reproduction and copying demanded by graphics professionals Colortrac s fi generation Smart Ga 2 range mare defines tew industry bi diecdunal LED Ilkartrimation taming GY STAR compliance and tast ble im any othes product importantly the Smartt is the only Moan fici media ogbon tor boerd mounted ongnats up D 0 20mn n sconces with scan once soltware that works in real time without 3 need to rexcan Q 74 Via R saving you lime an maney ming you mere productie making de attractively 7 Sen Ev LOCO cnc ug af LAN cat ing Mitad Smart xs 42 range the best otbroad ip CCD based scanning Easy configuration wih Plug and Play Migh speed USE 2 0 conmecter Smart Abe One Scan end Copy softens onchded mA A fit Colortrac s usiness is Your Image Line caused by dirt on glass A line that is solid but fades in and out at the edges is normally dirt in the scan path Clean the glass and normalise If it is still there then it could be under the glass or even on the mirror Follow instructions on the support site on cleaning the mirrors Lines down an image can also be down to fine strands of fibre across the scan gap Use a torch to see clearly down the scan
8. de Possible Cause Raising Lid Secondary Main Belt loose at one Paper Guide Assy not level end If the Paper Guide Assy does not sit level on the scanner then media will skew and give an incorrect image this is casued by one of the Raising Lid Secondary Timing belts being loose and slipping Follow the instructions on aligning the Paper Guide Assembly in the service manual Possible Cause Scan to file Scanner scans couple of inches then Software old version returns to front LED s are turning off too early during a scan needs firmware v1 38 or higher If latest firmware Image goes black during the scan already install the LED s may be at fault check to see which one doesn t flash when scan is first pressed Make sure all software firmware and drivers are up to the latest version as on the Colortrac site http www colortrac com support support_downloads htm Possible Cause The ribbon cable from the Main Board to the Control Board may be loose or not making good Media won t load when trying to inserted contact If the cable is connected properly it could also be the Control Board paper sensors or paper sensor cables Possible Cause This is normally caused by stopping the firmware download before it has completed If switching off the scanner for a count of 20 seconds and switching back on does not fix the problem then the other way to solve this issue is to change the main board Display is
9. gap First open the lid fully and remove the glass as described in the service manual and look down the gap Any loose strands of fibre seen can be removed with a pair of tweezers The mirrors can also be checked out while the glass is removed and any loose fibres on the mirrors can be blown away but simply blowing across and down the gap If a compressed air can is used then test before blowing down the gap as any moisture that also comes out will go on the mirrors and affect the images Mirrors can be clean by using a soft cotton bud but great care has to be taken not to scratch the mirror Page 7 of 17 Colortrac Our Business is Your Image Gx 42 Gx T42 utions for GRAPHICS DESIGNERS IE R K AEC CAD DRAWING OFFICES DUTSTANDIN Martie The SmartLF Gx range ig the first true 1200dpi optical resolution CCD scanner It combineg the benefits of new instant on LED lighting lower energy fequirements a longer life and reduced environmental impact fwith the superior color imaging attributes af CD tarhnalany in aha uniauely vorcatilo evetam vai not hath Stitch difference If a step is seen in an image at one or more camera point the scanner needs to be automatically stitched Insert the white autostitch target with the lined side down and the horizontal lines in first and run the autostitch process in the utilities program rk Colortrac test ark Colortrac test ark Colortrac Gx Troubleshooting Guide Colortr
10. kely to be the problem but if the image still appears blank after a scan then check the cameras are all working One camera can bring the others down to give a blank image try unplugging each cable individually to see if the other camera start to see an image Page 9 of 17 ii Colortrac Our Business is Your Image Gx Troubleshooting Guide 3 Cannot Connect Via Ethernet Possible Cause Software Scanner Settings Ethernet Driver Mac Address Cannot connect via Ethernet Network Speed Internal Ethernet Cable Main Board 3 1 FLOW GRAPH n _ Ethernet o _ Does OR I the Is the Network sin NOTE If the scanner powers up with Error Ethernet 100 message on the display this is because the network is not a 1Gb system The scanner is not likely to be the fault If a 1Gb network is not available then connect the scanner to a 1Gb hub or switch and connect that to the network The scanner ONLY works with a 1Gb network Page 10 of 17 ii Colortrac Our Business is Your Image Gx Troubleshooting Guide 4 Cannot Connect Via USB Possible Cause USB Cable Internal USB Cable PC USB Port Main Board Cannot connect via USB 4 1 FLOW GRAPH Yes Is the external nee Page 11 of 17 it Colortrac Our Business is Your Image Gx Troubleshooting Guide soe e ee e e e e e e e e e e e Yes No No c be Page 12 of 17 Hi Colortrac Our Bu
11. nging the cable does not solve the problem change the Main Board It is unlikely to be the camera itself causing the problem Page 8 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide Colortrac sti soia Colortrac SmartLF Professional SmariLF Scanning S REPROGRAPHICS COPY SHOPS MAPPING amp GIS PROFESSIONALS AN 4X 4X IX VA S ha Bad Image over one camera AZ N Black image over one camera L 4 If an image is incorrect over one camera it can be down to either the camera board cable or main board Image 1 shows an image typical of a loose or broken cable image 2 is typical of the camera board being the problem but this is not always the case To find out which swap over the camera cable from the problem camera with one next to it at the main board end If the problem moves with the cable swap it is the camera or cable if it stays in the same place it is the main board If the cable looks to be damaged or any of the core are broken replace the cable If it is the camera first check to make sure the camera has not moved so it is looking off centre of the scan line If the camera is still tight and does not appear to have moved replace the camera as described in the service manual J 5 If the media scans but no image appears this can be down to the main board Change the main board and configure to the appropriate model The main board is more li
12. oes not open to it s maximun elevation Faulty Gas Pistons If the Gas Pistons loose gas through the seal developing a leak the Gas Piston will not push the Paper Guide Assembly to its full height when opened Replacing the Gas Piston by following the instructions in the service manual will solve this problem During early production of the Gx a manufactor error meant that the Gas Pistons were fitted up side down during production This did not cause problems for most scanners and can be easily correctly by following the field modification instructions that can be found in the service manual Possible Cause Paper Guide Assy does not raise when using the control buttons Main Board incorrectly configured There are 2 different settings for the Gx scanners a T raising lid and a non T standard lid model The main board needs to be confiqured to suit the appropriate model by using the PlotWorks program Installing the program from the Gx page of the www colortracsupport co uk site and run from the PC attached to the scanner This will allow the correct version to be configured to the main board This program looses all settings so take a note of the motor speed from the utilities program before running the PlotWorks program and re insert the value afterwards as well as normalising and autostitching Full instructions in the service manual Page 15 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Gui
13. ppy Clean all the main drive rollers with an alcohol based cleaning wipe to clean off all dirt tape being badly fitted or not fitted at all If it accures after configuring a main board it is down to an earlier version of plotworks being used Install the Plotworks currently on the support site and follow instructions in overwriting the executionable and re configure the main board as described in the service manual Page 6 of 17 His Colortrac Our Business is Your Image Colortrac SmartLF Gx 42 Gx T42 ae de dedi x Solutrors lo range is the first true 1200dpe optical resolution ombines the benefits of new instant on LED ieg 5 ne sharply defined line techigcal documents and maps combined with the highly accurate cologreproduction and copying demanded by graphics professionals ifie Colortrac a s Line caused by normalising in dirt A light see through line is normally caused by dirt being on the glass at the time of normalisation and then being cleaned afterwards Clean glass and normalise again Gx Troubleshooting Guide Colortrac SmartLF Gx 42 Gx T42 Professional smail Scansing Solutions for REPROGRAPHICS COPY SHOPS GRAPHICS DESIGNERS MAPPING GI PROFESSIONALS AECCAO DRAWING OFFICES The SrgattLF Gx range is the first true 1200dpi optical resolution CCD sganner It combines the benefits of new instant on LED lightfig lower energy requirements a longer life and reduce
14. s the first true 1200dpi optical resolution CCD scanner It combines the benefits of new instant on LED Smart lighting lower energy requirements a longer life and reduced gt Unique bidirectional LED Mumination system neartan longitie no Suonesceni the LF Gre range is the first true 1200dpi wee een environmental impact with the superior color imaging attributes tubes CCD scanner It combines the benefits of new instant on LED of CCD technology In one uniquely versatile system you get both rog IRE EST Ra ere nce asi niet snai the AEC CAD and GIS users need for Sharply defined line detail in E CO SOA eid un ION tee pane and DL nota ie SIANO NR LE rigs gt technical documents and maps combined with the highly accurate pea of CCD technology In one uniquely versatile system you get both color reproduction and copying demanded by graphics professionals High pradaciity scan D E documents FAST at 2ps 200 eno and the AEC CAD and GIS users need foi sharply defined line detail in Colortracs dii generation Smartt Gre 42 range now defines wd 46 sl technical documents and maps combined with the highly accurate no new nowi Optional Scaritona software anand 5 roduc pying bench re lian of stanton lung bte tional LED iliyminatiun piso T ta ce antro LARE se HELE full t abi optical CCD resolution power saving ENERY scan speed a unasalatte vt ano ore Bt wa N eN ae na ie bah Saving pou fime and money makin MOVE PUNTO mal priced
15. siness is Your Image Gx Troubleshooting Guide 5 DeadScanner Fat O _s Possible Cause Control Board Main Board Control Board ID Chip PSU Dead Scanner 5 1 SUGGESTED PROBLEM AREAS Page 13 of 17 His Colortrac Our Business is Your Image Gx Troubleshooting Guide 5 2 FLOW GRAPH Also check the chip pins are not making bad contact in the socket Page 14 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide 7 Miscellaneous Issues Fault Possible Cause Start Stops During Scanning PC Speed The scanner can be caused to stop and wait during scanning when the PC buffer is full of information and has to empty it enough to continue receiving more information from the scanner The scanner will stop and start if the PC is not of a good enough specification to keep up with the information being sent TIFF RGB images creates large files and a lot of information and the scanner can stop a number of times if the PC cannot cope with the information flow During the start stop of the scanner the image can lose a line of information or corrupt a line of information due to the motor and roller moving very slightly at that point To prevent this the scanner software has a scan speed which can be set to slow the scanner down so the PC can keep up with it This will lengthen the scanning time taken but it is down to the PC not the scanner ability Possible Cause Paper Guide Assy d
16. stuck in the initialise state Page 16 of 17 Hi Colortrac Our Business is Your Image Gx Troubleshooting Guide Possible Cause Scanned Image Wrong Length Motor Speed The scanner has a motor speed set internally which is set during production This controls the speed of the motor during scanning to compensate for tolerances in the Drive Roller and Motor Drive Pulley This is to make sure the image length is correct in comparison to the original Sometimes particularly if the main board has been changed and the motor speed for that scanner has not been set in the scanner it may not be correct Using the following equation will help calculate a new motor speed to compensate for inaccuracies es ce Pe a x current motor speed Actual Length Actual length a document of known size Measured length the scanned known sized document measured top to bottom within ScanWorks Page 17 of 17
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