FAQs - Singtel TV
Contents
1. 11 How can I watch channels on Singtel TV GO that is available in my Singtel TV subscription To view channels on your Singtel TV GO click on TV Channels on the ribbon strip and click on LIVE TV on the top tab You will be required to log in with your Singtel TV service number and the NRIC registered with the Singtel TV service To find out your Singtel TV service number you can refer to your Singtel bill or SMS to 78646 with your NRIC to find out To find out what channel your subscription contains tap on the SUBSCRIBED tab under TV Channels If you would like to sign up for more channels please call 1609 or visit the nearest Singtel shop 12 Do I need to pay for data charges Mobile data charges are applicable when you watch live streaming via your 3G LTE connection To reduce mobile data charges and improve your viewing experience it is recommended that you connect to a wifi network Please note that corporate wifi networks may not allow access to Singtel TV GO 13 Why do I experience a poor quality video stream while viewing channels on Singtel TV GO Your viewing quality will be affected by the quality of the internet connection at your location In video mode at the top left corner of the screen there is an indicator for quality of the video stream i Singapore Telacamasinicationa Limited PIL 240 Company registration number 19 bir 31 Exe SCAN TO JOIN US ON FACEBOOK i Green indicates tha2. once the programmes are fully downloaded onto the device you may watch them without the need to connect to any data network 43 What happens when don t have enough storage space in my device Programmes will not be downloaded if there is not enough storage space in the customer s device Customers may check the available storage space in the Me tab and remove existing programmes or other files in their device to free up storage space 44 Can save the programmes somewhere else to watch or keep Customers are not able to save the programmes outside the Singtel TV GO app as the rights to watch the programme are only available for within the app 45 When will the programmes expire Singapore Telecommunications Limited i Company registration number 1992016240 n omcentre Tel 65 6838 3388 Fax 65 6 www singtel com SCAN TO JOIN US ON FACEBOOK Expiry dates for each programme are stated below each programme title Customers have 7 days to watch the programme once they have downloaded it If the programme has expired customers may delete the expired programme and downloaded a fresh copy if it is still available on the On Demand portal 46 What happens when the programmes have expired When the programmes have expired there will be a warning message indicated by an exclamation mark next to the programme Customers will no longer be able to watch these expired programmes We recommend that customers d
3. in the network Once STB is found the IP address shown should be the same as the TV screen Enter the Key in Singtel TV GO Mapper STB Screen 3 Settings Singtel TV GO Scan for Set Top box 1 Set Top kanang toured Setect a Set top bos bon the it to cortes 18 What happens if my modem model cannot support pairing Company registration number 1992016240 Ala Singapore Telecommunications Limited ile 31 Exeter Road Comcentre Singapore 239732 Tel 65 6838 3388 Fax 65 6732 8428 www singtel com SCAN TO JOIN US ON FACEBOOK We encourage you to upgrade to Fibre Entertainment Bundle construct so that a suitable modem can be installed for your TV service However even without a suitable modem you can continue to enjoy live streaming and remote recording features Only the remote control feature is unavailable to you 19 How do use the Singtel TV GO remote on my Singtel TV set top box You can select the Remote tab on the Singtel TV GO application to pair your device to the Singtel TV Set Top box at the top right hand corner Please follow the step by step instructions within the tab to pair your mobile device 20 What functions are available after pairing my device to my Singtel TV set top box After pairing your mobile device with your Singtel TV Set Top box you will be able to use your mobile device as a remote control All functions on the remote control provided with your Singtel TV subscript
4. Frequently Asked Questions 1 What are the types of supported devices Updated as of 9 March 2015 iOS Devices devices would also need to have supported versions of iOS as listed in question 2 below S N BRAND Type Model Name 1 Apple Mobile iPhone 6 6 Plus 2 Apple Mobile iPhone 5S 5C 3 Apple Mobile iPhone 5 4 Apple Mobile iPhone 4S 5 Apple Tablet iPad 3 6 Apple Tablet iPad 2 7 Apple Tablet iPad Mini 8 Apple Tablet iPad Mini with Retina Display 9 Apple Tablet iPad Mini 3 10 Apple Tablet iPad 4 generation 11 Apple Tablet iPad Air 12 Apple Tablet iPad Air 2 Android Devices devices would also need to have supported Operating Systems as listed in question 2 below S N BRAND Type Name aaa Remarks 1 Google Mobile Nexus 7 Nexus 7 2 Google Mobile Nexus 5 3 HTC Mobile ONE 4 HTC Mobile ONE Mini 5 HTC Mobile ONE Max 6 HTC Mobile One M8 7 HTC Mobile DESIRE 610 8 HTC Mobile HG A5 9 Huawei Mobile HONOR3X G750 10 Huawei Mobile Ascend G6 Y511 Ascend 11 Huawei Mobile 6730 m Bi m Singapore Telecommunications Limited LU Company registration number 199201524D ni ar z Ki 3 L centre 239732 m WW gtel com SCAN TO JOIN US ON FACEBOOK Ascend 12 Huawei Mobile G740 13 Huawei Mobile Honor 3C 14 LG Mobile Optimu
5. e program has started showing on Singtel TV Remote recording only allows the user to schedule a recording before the program has started Once the program has started you will not be able to schedule a remote recording from Singtel TV GO 26 8 Where can I check the recordings that have scheduled or recorded You can check what program you have scheduled recorded or is currently being recorded under ME tab in Singtel TV GO To amend your scheduled recording programme select Edit and delete the recording using the Cross button You can also check what are the scheduled program on your Singtel TV see Recorded TV gt Scheduled Questions on Football Portal 27 Is the match that is shown on the same channel on TV and Singtel TV GO the same Yes it is the same match shown in Singtel TV GO with the corresponding channel on Singtel TV With Singtel TV GO you will not need to miss a match should you be away from your TV 28 What is the difference in the live matches between that in TV Channels and in the Football tab On Singtel TV GO you can catch the same match in TV Channels and Football tabs However the action bar to play back key highlights is only available when you watch the match in the Football tab available only for mio Stadium channels 29 Can set a reminder for a match that is not played yet Yes a reminder can be set to remind you 15 30 45 or 60 min b
6. e Mobile C6603 45 Sony Mobile spena ee pesga Sirius 46 Sony Mobile Xperia Eagle D2303 47 Sony Mobile XPERIA M2 D2303 48 Sony Mobile Xperia SP C5303 49 Sony Mobile Xperia Z1 C6903 50 Sony Mobile Xperia Zl 55503 Compact 51 Sony Tablet Z2 LTE P521 52 Sony Mobile Xperia 12 5303 Ultra 53 Samsung Mobile Ace 4 54 HTC Mobile Desire 510 55 Sony Mobile Xperia C3 56 Samsung Mobile Note Edge N915 57 HTC Mobile One E8 f Galaxy S5 58 Samsung Mobile Alpha G850F 59 LG Mobile G3 D855 Galaxy Tab 60 Samsung Tablet s84 61 HTC Mobile HTC One XL SONY Xperia Z3 62 Sony Tablet Tablet Compact 63 Huawei Mobile Rise Ascend m Bi m Singapore Telecommunications Limited LU Company registration number 1992016240 na a z Ki 3 L centre 239732 m WW gtel com SCAN TO JOIN US ON FACEBOOK Mate 7 Jazz LG E1 LTE 64 LG Mobile V490 HTC Desire 65 HTC Mobile 601 We are working hard to ensure that Singtel TV GO will be available on more Android devices We appreciate your kind understanding and patience 2 What operating systems are supported S N Brand OS Version 1 Apple iOS 6 v6 Apple iOS 7 v7 Apple iOS 8 v8 S N Brand OS Version 1 Android Ice Cream Sandwich 4 0 4 2 Android Jelly Bean 4 1 2 3 Android Jelly Bean 4 2 1 4 Android Jelly Bean 4 3 5 Android Kit Kat 4 4 6 Android Ki
7. efore the match start time To set the reminder select your desired match and click on the Remind Me and choose a timing of your choice Singapore ee ene Limited m 240 bn SG Company registration number 19 www singtel com SCAN TO JOIN US ON FACEBOOK 30 Where can find the latest news headlines and league table standing of any team during the season In the Football tab you can check the league table latest news and headlines as well as the statistics of players in the team 31 Is it possible to find the team line up for the upcoming match Yes tap on the team logo for the match you are interested to find out more and you will be directed to the team line up page Check out the team statistics and starting lineup 32 missed part of the match and did not catch the last goal can rewind the match on my device You are not able to rewind for matches streamed live on the device However you are able to catch key highlights such as yellow red cards penalty kicks and goals scored that have occurred before during the match To catch these highlights during the match look for the action icon yellow red card football icon on the action bar and tap on the corresponding icon to watch the highlight After the match has ended you may also look out for highlights of the match and key events yellow card red card incidents and goals listed in the match event timeline Clicking on the goal e
8. elete expired programmes to free up storage space on their device Singapore Telecommunications Limited Obs Ca Ka KG 524 Company registration number 199 ete ad Comcentre Sin e e 5 3388 Fax 65 6732 8428 www singtel com SCAN TO JOIN US ON FACEBOOK
9. gtel TV set top box and if you have subscribed to the relevant channels 10 Which channels are available for live streaming on Singtel TV GO Channels available for live streaming are shown with a ribbon strip around the channel A gold ribbon strip means that you have logged in and have access to that channel within your Singtel TV subscription plan A grey ribbon strip means that the channel does not exist within your Singtel TV subscription plan The current available Live TV channels no Channel Name Channel no 1 mio Stadium 102 102 2 mio Stadium 103 103 3 mio Stadium 104 104 4 mio Sports 1 111 5 mio Sports 2 112 6 mio Sports 3 113 7 Fox Sports Plus 117 8 Fight Sports 119 9 STAR Cricket 123 10 CNN International HD 167 11 HLN 169 12 Toonami HD 224 13 Cartoon Network HD 226 14 Boomerang HD 228 15 Discovery Kids 230 16 Li 265 17 RTL CBS Entertainment 318 18 RTL CBS Extreme 335 rae m Singapore Sole aap atch Limited I ai pany registration number 19 240 rat 3 centre 239732 naan Te 388 Fax 65 6732 842 SCAN TO JOIN US ON FACEBOOK Pa at at ged 19 ANIPLUS 340 20 truTV 346 21 Jia Le Channel 502 22 ETTV Asia 521 23 ETTV Yoyo 242 24 Jiangsu Satellite Ch 512 25 cHK 510 26 KBS World 523 606 27 ONE HD 513 604 28 Oh K 525 611 29 Entertainment Ch 531 30 Kalaignar TV 630 31 Zee TV 646 32 HITS 326
10. ights given to Singtel s residential users Questions on Remote Control 17 What is the required Home Network setup to pair my device to my Singtel TV set top box Please take note that only subscribers with Singtel broadband bundled with Singtel TV service on the same modem are able to set up the remote control feature To pair your mobile device with your Singtel TV set top box your Singtel broadband and Singtel TV set top box must be connected to the same modem m A Fi m Singapore Telecommunications Limited il Company registration number 19792016240 www singtel com a To war Rr centre a 397 PAg Tel 65 6838 3388 Fax 65 6732 8428 SCAN TO JOIN US ON FACEBOOK Certain Singtel Modems Routers will not be able to support pairing The modem models are as follows Pace 2Wire 2700 Pace 2Wire 2701 Aztech DSL 1000 Thomson ST536 Thomson ST585 If your modem is one of those listed above we are unable to support remote control feature on your set up You may wish to consider subscribing to a Singtel Fibre bundle plan You can find your Modem Router model at the side front of the equipment The images below illustrate the setup required to pair your device to your set top box Using Singtel TV GO Remote Control Feature Steps On Singtel TV STB gt Menu gt Settings gt General gt Device Pairing On Singtel TV GO app go to Settings gt Remote Pairing Setup Click NEXT to search for Singtel TV STB
11. ingtel TV GO You can login into your Facebook account under Me tab which enables you to connect with your friends on Facebook and share programmes that you enjoy For live streaming of channels on your Singtel TV GO you would need to log in using your NRIC number and Singtel TV number To find out your Singtel TV service number you can refer to your Singtel bill or SMS to 78646 with your NRIC to find out Questions on Live Streaming 7 Which channels can I access live streaming on Singtel TV GO You will have access to live streaming of channels on Singtel TV GO if you have subscribed to those corresponding channels with your Singtel TV subscription Singapore KARA ene Limited m 240 bn SG Company registration number 19 www singtel com SCAN TO JOIN US ON FACEBOOK Live streaming access is not applicable to subscribers of the mio Stadium Pack via StarHub set top box 8 Do need to pay for live streaming Access to live streaming is charged at 55 month and only accessible to those who have the corresponding channels on their TV subscription However these customers will enjoy this service for free for a promotional period till 31 May 2015 9 do not subscribe to the channels available for live streaming on Singtel TV GO Can I pay and subscribe to live streaming on Singtel TV GO Unfortunately this option is not available You can only access live streaming if you are a Singtel TV subscriber on a Sin
12. ion will be available on Singtel TV GO 21 Where is the Device Pairing information page located i Click on the MENU button on your Singtel TV remote control ii Navigate to Settings iii Select General iv Select Device Pairing v Follow the step by step instructions on how you can pair the device to your Singtel TV set top box shown on Singtel TV GO Questions on Remote Recording 22 What is the requirement for Remote recording In order for you to make use of this feature please ensure that you are using a Digital Video Recorder set top box To upgrade your set top box please call 1688 23 How can I activate remote recording On Singtel TV to set up remote recording create an account by navigating to Menu gt Settings gt Remote DVR gt Create Username On Singtel TV GO set up remote recording using the same user name and password by going to Settings gt Accounts Setup gt Remote recording m Bur m Singapore Telecommunications Limited LG i Company registration number 19920 4D eat poe L 3 eter Roa omcentre Singa 397 Tel 65 6838 3388 Fax 65 6732 8428 m www singtel com N SCAN TO JOIN US ON FACEBOOK Ha at at ged 24 Where dol find the programmes that I have recorded You will be able to find your recordings on Singtel TV by pressing Recorded TV on your remote control 25 Why am unable to record a programme that is playing now i
13. s F5 P875 15 LG Mobile OptimusL9 P768 16 LG Mobile Opiimus G gag Pro 2 17 LG Mobile LG Flex D958 18 LG Mobile LG G2 D802 19 LG Mobile F70 LTE D315 20 LG Mobile G2 MINILTE D620k Optimus G 21 LG Mobile PRO E988 22 LG Mobile Optimus L9 P768 23 Motorola Tablet Motorola Xoom 24 Samsung Mobile S3 GT 19305 25 Samsung Mobile S3 GT 19300 26 Samsung Mobile S4 GT 19500 27 Samsung Mobile S5 G900F 28 Samsung Mobile Note Il GT N7105 29 Samsung Mobile Note 3 LTE N9005 30 Samsung Mobile saa GT 19205 Mega 31 Samsung Mobile Grand 2 G7105 32 Samsung Tablet Tab 8 9 GT P7300 33 Samsung Tablet 10 1 GT p7500 34 Samsung Tablet Note ST N5120 35 Samsung Tablet Galaxy Tab S M T210R 3 7 in Due to Intel chipset within the Galaxy Tab device On BO AMBUNG tablet 3 10 1 LTE Bir Demand portal is not supported for this model 37 Samsung Tablet Pro 10 1 T525 38 Samsung Tablet Nana Note paos m Bi m Singapore Telecommunications Limited LU Company registration number 199201524D na a z Ki 3 L centre 239732 m WW gtel com SCAN TO JOIN US ON FACEBOOK GALAXY 39 Samsung Tablet TAB PRO T325 8 4 40 Samsung Tablet ee T215 41 Samsung Mobile GalaxyK sm c115 Zoom Xperia 42 Sony Tablet Tablet Z SGP321 43 Sony Mobile apanas C6833 Ultra 2 Xperia X 44 Sony Mobil
14. s can get access to the on demand programmes at the On Demand tab of Singtel TV GO Once customers have downloaded the programmes they can access it via the My Downloads section of the Me Tab 39 When will other on demand channels be made available We are constantly reviewing our channel line up and doing our best to make more programmes available to our customers Once we can make more on demand channels available on Singtel TV GO we would inform customers via Push notification of the app 40 When are the on demand programmes available The on demand programmes will be available 2 days after the programmes are available on Singtel TV set top box They will expire in 7 days once the customers has downloaded the programme on his device Customers will not be able to watch the programmes beyond the expiry date However if the programme is still available for download the customer can download the programme again to enjoy it 41 Does downloading programmes require wifi or mobile data Will it consume my data plan Customers can only download the programmes while they are connected via wifi or mobile data Users will be asked to switch on mobile data usage if they are not on wifi In addition they would be warned that doing so will incur data charges Do note that programmes are of varying length and hence will be of varying file size 42 Does my device need to be connected via wifi to watch the programmes No
15. t Kat 4 4 2 7 Android Lollipop 5 0 Singapore ee ene Limited ofi nem pany registration number 19 ae el centre 239732 el 65 6838 3388 Fax 65 6732 842 mww singtel c SCAN TO JOIN US ON FACEBOOK Ha at at ged a 3 I m unable to find the Singtel TV GO app in the Apple App Store or Google Play why is this so If your mobile device is not compatible with Singtel TV GO at the moment you will not be able to find the Singtel TV GO app in the Apple App Store or Google Play Store We are working hard to ensure that Singtel TV GO will be available on more devices We appreciate your kind understanding and patience 4 Do need to be a Singtel customer or Singtel TV subscriber to download the application No the app is free for all to download However access to live streaming requires subscription to the content packs with the relevant channels on the Singtel TV set top box The remote control feature will require the mobile device to be connected to the same Singtel wifi network as the set top box and remote recording feature will require a Singtel TV Digital Video Recorder subscription 5 Is Singtel TV GO available on PCs or Mac computers No please note that this application is only supported on selected mobile devices refer to supported list in question 1 above 6 Do I need to set up an account for Singtel TV GO You do not need to create an account to browse the content within S
16. t your device is enjoying optimal bandwidth for video streaming Video is streaming at the highest bitrate ii Amber indicates that your device is enjoying medium bandwidth for video streaming Slight pixelation can be seen iii Red indicates that your devices does not have sufficient bandwidth for video streaming which may result in audio only scenario You may wish to change your data connection means or move to a location where there is better bandwidth 14 How many viewing sessions can one account have at any one time While you can use Singtel TV GO with multiple devices only 1 viewing session is allowed at any one time for one Singtel TV account If you watch on another device the previous session will be terminated Watching of live streaming on your mobile device will not affect your viewing on the Singtel TV set top box 15 Can access live streaming on Singtel TV GO outside of Singapore This service is only available within Singapore 16 Will l be able to extend live streaming to external displays apart from my mobile or tablet device Customers will not be able to extend their displays for live streaming as this is not within the content rights given to Singtel s residential users for clarification non live video clips can be extended to external displays to those who customers could access this feature before We have updated our app to disable this feature as this is not within the content r
17. tify each other s comments about the same match Questions on On Demand Portal 36 How can get On Demand programmes on Singtel TV GO Customers need to download or upgrade to version 3 0 or later of Singtel TV GO to access the new On Demand tab Customers would also need to have subscribed to the relevant on demand channels on Singtel TV If they have subscribed they would need to log in with the NRIC no of the account holder as well as the IPTV number to get access to the On Demand programmes 37 What on demand channels are available on Singtel TV GO The available on demand channels are as follows no Channel Name Channel no 1 mio Stadium On Demand 109 2 mio Sports On Demand 133 only UEFA Champions League and Europa League matches are available 3 Toonami On Demand 225 4 Cartoon Network On Demand 227 5 Boomerang On Demand 229 6 LI Catch Up 266 7 Extreme On Demand 336 8 ANIPLUS On Demand 341 9 FOX Movies PLAY 409 10 Jia Le On Demand 503 11 cHK On Demand 511 12 Entertainment On Demand 531 13 STAR Chinese Movies PLAY 572 14 Celestial Classic Movies On Demand 581 15 Celestial Movies On Demand 586 16 ONE On Demand 514 605 17 Oh K On Demand 526 612 38 Where can I access the On demand programmes Singapore ee ene Limited 240 pany registration number 19 red Po SCAN TO JOIN US ON FACEBOOK Oba Ci Customer
18. vent will allow you to replay that particular goal moment 33 want to connect my mobile device to my TV set to watch it on a bigger screen Why does this not work Projection to TV screen via VGA HDMI connector or via any external adaptor has been disabled The projection rights is not covered under your residential Singtel TV subscription You can enjoy viewing the same match on your Singtel TV STB that is connected to your TV screen 34 am watching the same match on TV and on my mobile device why is the match playing on my mobile device slower than on TV The video streaming on your mobile devices requires additional buffering over mobile networks in order to reach your device At the same time depending on the speed of the network connection 3G 4G Wi Fi which your device is connected to latency would vary Hence you may anticipate some delay in the streaming on the mobile device as compared to the broadcast on your set top box m Bur m Singapore Telecommunications Limited LG i Company registration number 19920 4D eat poe L 3 eter Roa omcentre Singa 397 Tel 65 6838 3388 Fax 65 6732 8428 m www singtel com N SCAN TO JOIN US ON FACEBOOK p am aes 35 want to share my comments on the Shout Box why do I need to log in to Facebook before I can post To post a comment on the Shout Box Facebook login is required Logging in to Facebook allows you and your friends to iden
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