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Avaya 9508 Series Digital Deskphone User Guide

1. Select Conference bridge Press the OK button Select Permission for Oo MA o Om P ON gt Enter the number of the subscriber for whom you want to enable reservation permissions On the display you can see the access PIN and whether the subscriber can reserve the conference bridge For example PIN 0000 Not active 10 Select Activate 11 Press the OK button The subscriber can now reserve the conference bridge using the access PIN set Changing the access PIN You can change your access PIN for the conference bridge at any time The changed access PIN applies immediately even for conferences reserved in advance If you have permission you can also change the access PIN for other subscribers Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button c1 A OO N gt 92 Avaya 9508 Series Digital Deskphone User Guide March 2011 Conference bridge settings Select Conference bridge Press the OK button Select PIN 0000 Press the OK button Enter the new 4 digit access PIN Different conferences can have the same access PIN O o o N Oo You have changed the access PIN Setting up standard access You can use the standard PIN to log into the conference bridge when it is not reserved Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Se
2. Avaya 9508 Series Digital Deskphone User Guide N night service ooooWoo oo WWW mna 78 102 activating erni en eta inn ben rab baka hana 78 O on hold PIACIMG ieoi S 26 outgoing calls e hua Raka 18 P PAGE wem 85 EN ET 26 88 assigning CEET 88 partner key Bib cp 14 partner keys sssssssssssseseemee 90 partners calling essaia aena aaa angia 19 Ol EE 90 permission conference bridge reservation 92 phone book oo W W W W WWW mhn 19 47 51 53 calling ENUY ian nein 19 deleting entry Loco Wo WWW om mann 53 editinig entry eh na ema ma hina 52 NOW ENUY A Si PICK e ame maen ma uns uas 25 PN eege 67 92 94 conference bridge ooooWo Woo 92 94 R reception messages io oooooooooWo WWW WWW mna 114 redial interval mM 81 repetition CMC sisi eee reden ters 81 GEIER 47 redialing EE 20 21 automatic oo nenek 21 redials number of 80 referring back EE 27 lx 68 remote changing call diversion ssessssss 117 TEMOVING Li kaan NN nuansa 46 replying March 2011 121 announcement Lo 23 iie Kei eta nan iai ena ema dansa 101 reguesting lt EMT 105 automatic callback oc 20 traffic statistics oocc 106 automatic redialing sesos 21 transferring ring tone c ML 28 melodies dnt ea ttd eret deseas 74 ON MOI
3. 70 Avaya 9508 Series Digital Deskphone User Guide March 2011 Managing appointments Press the OK button The signal tone stops and the system deletes the appointment reminder from the LCD screen Deleting an appointment Press the Avaya Home button Select Appointments and if necessary select Own appointment Select the appointment you want to delete Press the OK button Press the Delete softkey a A OO N gt Setting appointments for others Press the Avaya Home button Select Appointments Press the OK button Select Appointment for others Press the OK button The LCD screen on the telephone displays all the existing appointments for the subscriber O A OO N gt 6 Now enter the new appointment just as you set your own appointments Avaya 9508 Series Digital Deskphone User Guide March 2011 71 Using the Call Charges feature 72 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter12 Customizing your telephone Setting parameters for your telephone Changing the acoustic signaling Use this procedure to change the volume of several tones O Note You can change the individual settings during a call by pressing or on the Volume button You can also change any setting by pressing the numeric key of the setting that you want or by pressing the right or left navigation arrows co N DOO A OO N gt Press the Avaya Home button Select Settings Press the
4. Additionally the person you call can see your internal telephone number on the LCD screen and cannot tell whether you are calling from the office or using an external telephone Related topics Diverting calls for another telephone on page 33 Introduction to MMA settings on page 94 Dialing in to your system To dial in to your office telephone system from a remote location ask your system administrator for the dial in number of your system 1 Dial the dial in number for your system from a registered external telephone 2 The telephone system picks up the call Wait for a dial tone You can now make calls as if you are an internal subscriber Avaya 9508 Series Digital Deskphone User Guide March 2011 59 Managed Mobility Access for mobile system subscribers Dialing in to your system using the callback feature To dial in to your office telephone system from a remote location using the callback feature ask your system administrator to set up this feature 1 Dial the dial in number for your system from a registered external telephone with the callback setting activated Wait for a ring back tone After a short time the telephone system disconnects You will hear the busy tone 2 Replace the handset and wait for your system to ring you back after a few seconds Your system will ring you back after about 10 seconds 3 Answer the Callback When you hear the dial tone you can make calls like an internal subscriber Your
5. End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE
6. Ending a call Press 8 on the telephone keypad The current call ends When you hear the dial tone you can place a new call across the system Avaya 9508 Series Digital Deskphone User Guide March 2011 61 Managed Mobility Access for mobile system subscribers Modifying the twinning and call diversion number You have established a connection to your system from a registered telephone The telephone from which you are calling must have caller display activated 1 Press the key when you hear the dial tone 2 Press the key Twinning and call diversion is now activated on the telephone you are currently calling The telephone settings for each registered number defines if you turned on twinning and call diversion Deactivating twinning and call diversion You have established a connection to your system from a registered telephone The telephone from which you are calling must have caller display activated You hear the dial tone 1 Press the key 2 Press the 0 key Twinning and call diversion is switched off Whether you switched off twinning and call diversion is defined in the settings for each number registered Calling code dialing destinations You can note your code dialing destinations on a card which you can keep with you at all times You have established a connection to your system from a registered telephone You hear the dial tone 1 Press the key on the telephone keypad followe
7. arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s
8. or put an incoming call on hold until you are able to answer the call Internal external message and VIP calls have different ringing tones Related topics Setting the ringing tone melody on page 74 Answering a call To answer a call lift the handset or press the Speaker button to use the speakerphone Answering a call ringing at another phone pick up If you hear another telephone ringing you can answer that call using your own deskphone 1 Press the Avaya Home button 2 Select Call Pickup Avaya 9508 Series Digital Deskphone User Guide March 2011 25 Handling calls The display screen shows a list of incoming calls 3 Press the OK button 4 Lift the handset Answering a call for a partner When the telephone of a partner rings the corresponding LED on your telephone flashes You can pick up that call and answer as deputy 1 Press the Partner key and wait until the call reaches your own telephone 2 Lift the handset Forwarding calls to forwarding stations You receive an external call and wish to divert the call to the call forwarding stations e Note You must set up the call forwarding stations in the telephone system to use this feature 1 Select Forward call 2 Press the OK button The call is forwarded to the call forwarding stations Related topics Assigning call forwarding destinations on page 103 Placing a call on hold You can put an active call on hold or an incoming ca
9. system bears all call charges incurred Calling using your system Placing a call using the MMA You have established a connection to your system from a registered telephone You hear the dial tone Q Note The first five entries recorded in your personal phone book can easily be accessed as code dialing destinations by pressing 1 5 relates to entries 900 to 904 1 Enter the telephone number you want to call 2 Carry out the call 60 Avaya 9508 Series Digital Deskphone User Guide March 2011 Calling using your system Referring back using the MMA You can use the refer back feature when you are in a conversation with a subscriber from a remote location 1 Press 7 on the telephone keypad The first talking partner is placed on hold and cannot hear what you say 2 Enter the number you want to consult Carry out the refer back call 3 Press 7 on the telephone keypad again The refer back call ends and you can speak again with your first talking partner Starting a conference call using MMA You are in a conversation and want to start a conference and include another partner in the conference 1 Press 5 on the telephone keypad The first talking partner is waiting and cannot hear what you say 2 Enter the number of the second conference partner Wait until he has accepted the call 3 Press 5 on the telephone keypad again All the partners on the call can now speak with each other
10. All To delete all entries in the list 46 Avaya 9508 Series Digital Deskphone User Guide March 2011 Deleting call history entries automatically Deleting call history entries automatically You can specify a certain time period after which Call History entries are deleted automatically Select the following intervals 10 minutes 1 hour 1 day 1 week or 1 month You can also protect individual entries from being deleted by selecting Off e Note The new setting impacts new call history entries only and does not modify existing entries Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select History Press the OK button Select deleted after The right window margin shows the time after which new call entries will be automatically deleted co nN Oo Om A OO N gt 9 To select the time you want to set press the Modify softkey several times until the LED screen displays the specific time 10 Press the Back softkey Adding an entry from the call history to the phone book 1 Press the History button or the Redial button 2 Select the telephone number in the Call History list that you want to add to your phone book 3 Press the OK button Avaya 9508 Series Digital Deskphone User Guide March 2011 47 Managing the call history 4 Press the Contact softkey 5 Press one of the following softkeys Pers To make an entry
11. HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT 2 Avaya 9508 Series Digital Deskphone User Guide TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Desig
12. OK button Select Display Acoustics Press the OK button Select Acoustics Contrast Press the OK button Select one of the following Ringing tone Monitor Handset Headset Increase or reduce the volume by pressing the right or left navigation button Avaya 9508 Series Digital Deskphone User Guide March 2011 13 Customizing your telephone The new setting rings immediately so that you can verify it 10 Press the Back softkey Setting the ringing tone melody You can assign different melodies to each call type Internal call Call from inside your telecommunications system External call Call from outside your telecommunications system Message call When a message is received VIP ringtone Call from an entry in the call filter list Press the Avaya Home button Select Settings Press the OK button Select Display Acoustics Press the OK button Select Acoustics Contrast Press the OK button Select the call type you want to change The system plays the new ringing melody for you to familiarize O O o N Oa FWD gt Press the Back softkey Q Note You can change the melody playback speed using the Set melody option Applying special ring tone melodies Your system administrator can assign unique ring tones for all the numbers on your telephone system You can easily recognize the calls from Service Head office or Workshop from the spec
13. Partner key to make or answer a call or resume a call on hold When you program a call number on a key you can simply press the key to dial the destination Press a labeled function key to enable or disable that function The function keys provide access to the Avaya call management system features that have been administered for your extension The green LED next to each function key button indicates if the feature is currently on or off If the light is on the feature is on 3 Softkeys Press the softkeys to select the softkey labels The softkey labels indicate the action that each softkey produces The labels and the actions vary depending on the object that you select 4 OK Press the OK button for a shortcut to an action For example select an entry from your call history and press OK to dial the number 5 Phone Exit Press the Phone Exit button to view and manage your calls For example if you are viewing a menu pressing the Phone Exit button takes the telephone display back to the home screen 6 Contacts Press the Contacts button to view the entries in your Contacts list 7 Avaya Home Press the Home button to gain access to the Avaya menu The Avaya menu provides options that you can use to customize telephone settings configure call logging select the display language and verify the telephone operation 8 History Press the History button to view a list of your missed calls The icon on the History butt
14. Return to 2 Press the OK button You can now talk to the first talking partner The second partner is put on hold Transferring a call 1 Make a call 2 Press the Transfer softkey Your first call is put on hold 3 Dial the appropriate telephone number You do not need to wait until the call is accepted 4 Press the Transfer softkey again or hang up Answering an additional call Use this procedure to answer an incoming call while on another call But first activate the Second call feature on your telephone 1 While on a call select the number or name of the second call in the display 2 Press the OK button You can now talk to the second call while the first call is on hold 28 Avaya 9508 Series Digital Deskphone User Guide March 2011 Answering an additional call Q Note To end the second call instead of placing it on hold press the Drop softkey Avaya 9508 Series Digital Deskphone User Guide March 2011 29 Handling calls 30 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 4 Diverting incoming calls Introduction to call diversion You can divert incoming calls to another extension You can set this up both for your own and other telephones You can also divert calls to your telephone In all these variants you can choose Happen always Only if the telephone is busy Only if a call is not answered within a specified time period You can arrange to have calls signall
15. behalf Be aware that there can be a risk of Toll Fraud associated with March 2011 your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Avaya 9508 Series Digital Deskphone User Guide March 2011 3 4 Avaya 9508 Series Digital Deskphone User Guide March 2011 Contents ne EE 9 Introduction to the Avaya 9508 D
16. following tables The LEDs for the keys that are assigned to destinations are always off 14 Avaya 9508 Series Digital Deskphone User Guide Table 3 Function key LEDs About this manual LED Description Steady green Function is active for example call diversion is set to on Off Function is not active Table 4 Partner key LEDs LED Description Steady green Partner has set call diversion to Blinking red slowly Partner receives an internal call Blinking red fast Partner receives an external call Steady red Partner is on a call Table 5 Line key LEDs LED Description Steady red Line busy Off Line free Blinking red fast Calling recalling Blinking red slowly Line waiting or allocated About this manual Descriptions of optional features are marked with an asterisk in the title For more information about the optional features see your system administrator All the descriptions in this user guide assume a standard assignment of the function keys If you reassign the function keys the procedures may change from those provided in this guide Avaya 9508 Series Digital Deskphone User Guide March 2011 15 Overview 16 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 2 Making calls Introduction to making calls Use the procedures provided in this chapter to make c
17. for the whole system You can determine a customer password For example you can manage your telephone system with the ICT tool You can obtain statistical information for your telephone such as traffic statistics Assigning operators for day service External callers can use various telephone numbers to reach your company These telephone numbers serve as the operator for the company A single telephone can become the sole operator for all exchange lines Alternatively in the absence of an operator a call goes to all telephones as a general call You can assign an operator for each external line or link up to five telephones to one operator Avaya 9508 Series Digital Deskphone User Guide March 2011 101 Settings for your telephone system co AN Oo OB OO N gt 12 13 14 15 Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button Select Day service Press the OK button Enter the two digit number of the line for which you want to set up operators Press the corresponding line key instead of entering the line number Select the number for which you want to set up an operator 10 11 Press the OK button Enter the internal number of the telephone which is to be set up as an operator For example 13 You can enter four other internal telephone numbers that you want to set up as operators also If necessary select Next
18. in your personal phone book Common To make an entry in the common phone book 6 Enter the name 7 Press the Save softkey ao Note If you enter a number without a name you can edit the entry later and save it under a name Adding additional entries to the call history You can administer the Call History feature to include additional entries Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Call list Press the OK button Change the following settings as applicable oOo N DOO A OO N gt Int call list on Shows missed internal calls Call list on Shows conversations you have had with external callers Call list diversion A B A B Manages diverted call lists of specific participants A the call list of the called participant B the call list of the participant the call was diverted to A B in both of these call lists 48 Avaya 9508 Series Digital Deskphone User Guide March 2011 Adding additional entries to the call history 9 Select Back 10 Change Call display A B on to show the number that the caller dialed Avaya 9508 Series Digital Deskphone User Guide March 2011 49 Managing the call history 50 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 8 Managing the phone book Introduction to the phone book Your telephone has a personal phone book You can store up to 100
19. individual numbers with names which will only be available on your telephone You can dial phone book numbers guickly and easily and modify the phone book entries yourself Up to 800 numbers and names can be stored in the central phone book these are available to all users You can also enter and change these entries if you have appropriate access rights Related topics Making a call using a phone book entry on page 19 Creating a new entry in the phone book 1 Press the Phone book Contacts button 2 Press the New softkey 3 Press one of the following softkeys Z3 Note The options displayed depend on your rights and on the number of entries already in the respective phone book Pers To make an entry in your personal phone book Common To make an entry in the general phone book 4 Enter the telephone number It may be necessary to enter an external line code and a dial pause before an external number You can obtain more information from your telephone system administrator Avaya 9508 Series Digital Deskphone User Guide March 2011 51 Managing the phone book To enter an internal number you have to press Option gt internal call number before making the entry 5 Enter the name 6 Press the Save softkey Result The entries in your personal phone book correspond to the code dial destinations starting from number 900 You can also dial code dialing destinations 900 to 904 through Managed Mobility A
20. lifted it Automatic redial stops if you press any button or lift the handset Related topics Setting the number of redials on page 80 Joining another call cut in When you make a call to an internal extension and find that the user is already on another call you can use this feature to join the call Avaya 9508 Series Digital Deskphone User Guide March 2011 21 Making calls This feature may not be available Your system administrator must configure it for your extension as well as for the extension of the other person Contact your system administrator for more information 1 Select Cut In 2 Press the OK button Each person on the call will hear a cut in tone You are now included in the call 3 To disconnect from the call press the Drop softkey or replace the handset Presenting yourself with specified call numbers Every time you make an external call the called person sees your calling number An additional feature on the Avaya 9508 telephone enables you to select the number that the called person sees This can be a different number each time For example the number may be of your service head office workshop or any other You can assign the numbers with which you want to present yourself to the function keys and select the number you want to use before you lift the handset to make the external call You can assign the numbers with which you want to present yourself to the function keys If you press one
21. of these function keys before lifting the handset when making an external call the number selected will be presented to the party called ao Note This is an additional feature that you can request your system administrator to configure for your extension For more information contact your system administrator If you deactivate the number display feature for external calls you cannot use this feature 1 Enter the external telephone number you want to call 2 Select the group number or name you want to present to the call recipient For example dial with 9850881431 3 Lift the handset The call recipient sees your selected number 22 Avaya 9508 Series Digital Deskphone User Guide March 2011 Making an announcement Making an announcement Using the Avaya 9508 telephone you can make announcements to subscribers in your telephone system through the loudspeakers fitted in the telephones You can address individual subscribers a selected group or all subscribers in your telephone system 1 Lift the handset 2 Press the Options softkey 3 Select Announce To make an announcement to all subscribers press the Announce function key and make your announcement 4 Press the OK button 5 To make an announcement to a selected group select the predefined group For example Announcement to Group 1 6 Press OK to confirm selection and make your announcement Making an individual announcement Use this procedure to
22. service feature automatically at times set by your system administrator To set the calling stations for the Night service in the menu click Settings gt System functions Press the Avaya Home button Select Night service Press the OK button Select Night service 1 or 2 3 Autom Night service To use pre programmed times select Autom Night service 5 Press the Modify softkey The system activates the Night service immediately ER Note In each case only the last activated Night service is applicable The system deactivates all night services that were previously activated gt OU N Related topics Assigning operators for night service on page 102 Activating automatic handsfree after dialing To set your telephone to handsfree mode automatically when you call an external subscriber Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button oa A OO N gt 78 Avaya 9508 Series Digital Deskphone User Guide March 2011 Seizing exchange line automatically 6 Select Autom handsfree off 7 Press the Modify softkey 8 Press the Back softkey The system saves the new setting Seizing exchange line automatically You can automatically seize an exchange line every time you dial with the handset on hook You need not dial the external line code in this case Press the Avaya Home button Select Settings Press the OK but
23. system administrator Querying call charges AA O N gt Press the Avaya Home button Select Charges Press the OK button Press the button for the room again The LCD screen shows the charges Select one of the following Printout To obtain the sum of charges Total printout To obtain the details of individual calls Press the OK button The telephone system prints the charges for this guest Select Reset charge meter 8 Press the OK button The system deletes all details of the charges for this guest 9 Press the Back softkey Press the button for the room again The system completes the guest check out If not it displays a message that there are unheard messages on the voice mail Avaya 9508 Series Digital Deskphone User Guide March 2011 113 Hotel functions Listening to messages A menu lists the unheard messages on the voice mail box of the room guest A O N gt From the menu select the relevant entry For example 101 New messages 2 To open the voice mail box call the voice mail server Enter the room number Press the OK button The system establishes a connection to the voice mail box of the guest You can transfer the voice mail box to another telephone where the room guest can listen to the voice mail messages by pressing the star key There the customer can listen to the messages on his voice mail box on pressing the key Pres
24. the OK button Select Call display A gt B off Press the Modify softkey co N Oo OB OO N gt Press the Back softkey The system saves the new setting Deactivating VIP call signaling You can use this procedure to temporarily remove calls from the VIP call signaling if a VIP call or pager has been set up for your telephone After you deactivate signaling the system does not signal to a pager or log calls Avaya 9508 Series Digital Deskphone User Guide March 2011 85 Customizing your telephone Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select VIP call on Press the Modify softkey oOo N DOO A OO N gt Press the Back softkey The system saves the new setting Removing the telephone from hunt groups If your telephone is assigned to one or more hunt groups you can use this procedure to temporarily remove your telephone from these hunt groups Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Hunt group on Press the Modify softkey CON O Om A OO N gt Press the Back softkey The system saves the new setting Removing the telephone from general call An incoming external call goes to an answering station as a general call from where the system redirects it appropriately 86 Avaya 9508 Series Digital Deskphone User Guid
25. want You can select from the several languages that the menu displays on the guest telephone 4 Press the OK button The guest is checked in The button of the room booked lights up to indicate the guest is checked in Result The room guest obtains the full nonrestricted class of service upon check in as evident by the menu on display on the guest telephone Voice announcements of a voice mail box if any are in the selected language The system deletes all details pertaining to the previous guest Checking out 1 Press the Check out button 2 Press the button of the room you want to check out If the key light goes off There are no charges for that room guest and there are no unheard messages on the voice mail box of the guest Check out is complete 112 Avaya 9508 Series Digital Deskphone User Guide 3 Result Querying call charges If the button LED flashes There are charges to recover from the room guest or there are unheard messages on the voice mail box of that guest You can raise a bill for the charges and ask the guest to listen to the voice mail messages Press the Exit button The BM12 module displays the current calling status of the room telephones On check out the system deletes all details of the guest messages wake up calls call diversions and callbacks Direct dial from other rooms is disabled To obtain an automatic printout of the total expense incurred consult your
26. 2011 Chapter 5 Three party conference call Introduction to conference calls You can use athree party conference call to speak with two people at different locations on the same call A conference between a call waiting second call and the first talking party is not possible Making a conference call 1 While active on a call press the Conference with softkey 2 Enter the telephone number of the additional participant or use the phone book destination key 3 When the additional participant answers start the conference 4 Ifthe additional participant does not answer press the Drop softkey to return to the first call xi Note If you use the Hold softkey to put the first call on hold instead and then call the additional participant you can first talk to the participant privately while the first caller is on hold Then select Conference with to connect all participants Expanding the conference call to include other participants You can expand the conference to include up to 9 participants However for conferences with external participants the limit is up to three participants Avaya 9508 Series Digital Deskphone User Guide March 2011 37 Three party conference call If you set up a Conference bridge in your system up to 9 different subscribers can join the conference bridge With a conference bridge set up additional conferences with more than three participants are no longer possible 1 While you
27. AVAYA ncovo Avaya 9508 Series Digital Deskphone User Guide for Integral 5 16 603553 Issue 1 March 2011 O 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Full legal page information For full support please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya
28. EE 28 SO twirinlfig roccia eee tein oder E 34 second call U deactivating oWo Wook 84 second Call barring ooooWoooooccaa 104 crum MEE T5 unlocking settings telephone istic cs na aa anna man ama 68 telephone system ooooococoWooocmaa 101 signaling calls V on two telephones Wo WWW 34 source discrimination code oo ooocooco WoWooo BUS bsd bd 85 speakerphone iooooooooo o WWW Won 19 symbols call NO Gen ben rre naa add 45 WwW T Waking guests iere ere nana 116 telephone system 122 Avaya 9508 Series Digital Deskphone User Guide March 2011
29. Lock Lock telephone Message Night service Night service 1 Night service 2 Night service 3 Autom Night service Conference bridge Own conference Conference for others Settings Display Acoustics Acoustics Contrast Partner beep Do not disturb MSN call type Language Function keys Dial settings Autom Handsfree LN on dialling Line off hook Number of redials 0 Redial every s Handsfree Answ Back Second call Remote no disp Direct dial Avaya 9508 Series Digital Deskphone User Guide March 2011 13 Overview Menu item in basic menu One menu level lower Two menu levels lower Code 0000 Applications Call history Call filter Mobility Conference bridge Remote Headset General call Hunt group VIP call Self assignment Call display A gt B Serial Call System functions Individual destinations General speed dial Day service Night service 1 2 3 Call forwarding Date time Customer pswd Traffic statistics About LEDs 6 Note Each function partner or destination key has two light emitting diodes LEDs a green and a red to indicate the status of the function or partner The status is identified by whether the LED is on off or blinking as described in the
30. My conference Press the OK button Press the New softkey Press the Series softkey Select the day of the week you want to schedule the recurrent call Press the OK button Select the time for the conference to start The LCD screen shows timestamps of 15 minutes duration starting at the current time It also shows the appointments which are already reserved with a cross You cannot reserve them Press the OK button A line appears next to the start time to show your selection Select the expected end time Press the OK button On the telephone display screen you can see the date and time of your reservation Press the OK button The reservation of the conference appointment is complete You can communicate the day and time of the recurring conference call the number of the conference bridge and the access PIN to all participants expected to attend the conference 42 Avaya 9508 Series Digital Deskphone User Guide March 2011 Reserving a conference bridge for others Reserving a conference bridge for others If you have the permission you can reserve a conference bridge for others The subscribers of that call can dial in to the conference bridge with the secure access PIN you generate for them Press the Avaya Home button Select Conference bridge Press the OK button Select Conference for others Press the OK button Enter the telephone number of the subscriber for whom you want to reser
31. OUPS teen ned qu tamak kta 86 internal call 17 J joining anotlier call caseria MA Inah 2 K keys assigning functions oooW Woo mom 88 March 2011 assigning numbers ooooWoWoWooWoW Woo 88 L Eis UE 76 lecture MOU EE 40 LEDs ON c Mc 14 legal NOCES e eet cte EE 2 line KEYS waavedcvsacencdonadececaad cvssccadectenasaacecsacacaceanan eg 89 lines assigning keys oocooo WWW mean 88 ell T onani teka ungak mangan 89 LN on dialing oooo oom 79 JOCKING rc 67 TOG PMOME JS iee ariaa 67 M making a call tren reete nene 17 18 Managed Mobility Access ooooWo 59 94 SEM NS en ee ama Mens na 94 menu EE 12 e KT 12 message deleting en 55 ON EET 55 sending standard texts ooooooooooo 56 e e UE 56 viewing MAO 55 WTA EE 55 messages Le WWW mann 55 114 missed calls oooooooooooomka 18 46 MMA m 59 62 94 97 call diversion o ooo akan 62 CAND ACK qM 60 change registered numbers n 96 code dialing destinations ssseeesee nenene 62 conference Call 61 deleting registered numbers n 97 dial SyStem eit Kemas NN 59 end call itae dicen finr a a 61 modify call diversion number 62 modify twinning number 62 place call be dete e 60 refer back call ooo Wooo oo 61 register numbers oooooWoomommnnnnnnnnnnnn 95 SOMMS ees EE 94 uenenum 19 MULAN EE 27
32. Press the Avaya Home button Select Conference bridge Press the OK button Select My conference Press the OK button Press the New softkey The telephone display shows a calendar list of the next 90 days with prior bookings indicated by a cross for the dates not available to you 7 Select the date you want from the dates available on the calendar 8 Press the OK button 9 Select the start time that you want 10 11 12 13 Appointments which are already reserved are marked with a cross They cannot be reserved Press the OK button A line appears next to the start time to show your selection Select the time to end the conference Press the OK button The telephone display shows the date and time of your reservation Press the OK button Avaya 9508 Series Digital Deskphone User Guide March 2011 41 Using the Conference bridge The reservation of the conference appointment is complete You can communicate the date and time of the conference call the number of the conference bridge and the access PIN to all participants expected to attend the conference Reserving the conference bridge for recurring usage You can reserve the conference bridge for recurring appointments For example schedule a weekly group meeting on every Friday at 9 00 O O o N Oo Om 8 WD gt 11 12 13 14 Press the Avaya Home button Select Conference bridge Press the OK button Select
33. UD Pr 65 CHECKING 1p WEE 112 Checking out 112 code dialing MMA aa aa 62 Code number nita eee decore era dra aR 84 conference denne 37 conference bridge ooooooo 39 42 91 94 access PIN ooo oooooo Woo 92 changing standard PIN seeen 94 IINE E 39 managing calls ooooooWoWoooWoWo om Woo 40 releasing reservation permission 92 releasing standard access sseseseseereerereree 93 reserving one time Loco oma 41 reserving recurring oo an 42 SOU UD MEET 91 conference Call 37 38 March 2011 119 uri 37 threesparty analisa aman ga anakan aah 37 conference room o oooooooWooo oa 39 connecting participants s seseseseesseeseeeerrrrrrnrreneeee 38 consultation Call ooooo cc 27 contrastans E 75 customer password oo Wo Wo Woo Wa 105 UBER An EN AN An NA PA 21 D OEC 105 DEVE EET 101 deleting seeesesssssssssssssseeereerennrennnnns AT 71 appolntmelit s 2 1 eto Ana abah 71 destination key LEDS nendum am NM 14 destination keys oooo oW WoW ocu 89 destinations assigning keys ssss 88 D C THEE 89 direct dial hotel rooms oWoW WWW maan 15 direct dialing 83 discrimination code oooooc 117 divertng W nnannnnnnnnnnnnnla 31 33 35 after time oooooooo Jaan 31 33 efU nTo SERERE ETATE 35 for another telephone nnnnneensnon
34. UT EN ESI SUM aa Ree RTT ee Changing Mhe acoustie e E 73 Setting the ninging tone Melody Mn am kanan 74 Applying special ring tone ANNIE Sse Ma ash ce iban aa ma Mma AAS an MAN RR bc PRIM SER 74 Seng The HOTS E 15 EE Un ne Pee ne SS I TUUM 76 Adjusting the setting for handsfree Operation dea asma 76 Deactivating the ringing tone temporarily ena akan Ana Ra KR AKN ARA DAN AA aa 77 Activating Night service nah Tm wt Activating automatic handsfree after dialing E E E A A T E E E E A E EE E E T ts 78 Seizing exchange line automatically E una EE E D T na a19 Seizing external line automatically when going off hook Eege 79 Setting the number of redials tege PEE A EE TUM C M 80 Sering Tie redial Menal er TC 81 Setting the number to show to the external subscribers s Mekah sn kebaikan 81 Accepting calls automatically E the Handsfree answer back feature Wo 82 Turning direct dialing on or off M ETE EEPE 83 Bici a second ET Meet TET 84 Assigning code numbers ddp eld s fidc E cbe Mendalam I dice ea anak T Er onono Sa DNA T m TT 85 Deactivating VIP call signaling er T Removing the telephone from hunt g nana 86 Removing ihe telephone from general Sal ma aa aka 86 Meriang romol CARON E 87 Function destination liia and panner KeyS ono momm eks ska sma a
35. a 88 introd ction to Function KE bana Peak inka Tore Mer kh Ela ism ah Da aa ob Sa 88 Assigning functions to keys I IT 88 Assigning desinations NEE 89 Assigning lines to keys E ER E TN Tn T ea Assigning partners to ai tas ab LIU 90 Deleting destination key assignments E Mena d dk EE OAMI E sa Comorenco Diogo SENIN ence 91 Setting up the conference bridge T 91 Avaya 9508 Series Digital Deskphone User Guide March 2011 7 Seting UP reservation PENIS p m 92 Re IE eS N E E E A O EA A CI Gi Bab a Cb abbr Diam Sia 92 Setting up standard KE 93 Changing the standard PIN Sese been man an ni Maa ala aa aa cA at 94 Managed Mobility Access SENINGSooo ea abah 94 e t MMA SORS en Me aah Patah ARA SA aa si Aa SA Maba IA aa ae aman bea 94 Adding dial in authonzed ar 95 Changing dial in authorized Numbers Tn naskah aka ka in ab Mana seb 96 Deleting dial in authorized numbers See aa 97 UIBO ET 97 Deleting entries rom the call TIME sae ena aa kn ka asa sa ab sma 98 Chapter 13 Settings for your telephone system oom 101 Na t e i e MR NILAI ITN KAL KANAN ANN TTL T 101 Assigning operators TOF day SOME Teks an nahan aan ks aa bekam sa maa 101 Assigning operators for higiene medals adhe aka aa 102 Assigning call forwarding destinations 5 eoccccceser ha asma 103 Senna Wi eng nang naa AN ANAK esu AN KENA i
36. ach participant can see all participants currently in the conference on their display screens The status of each member is indicated by an M when muted or being listener in lecture mode S when being the speaker in lecture mode 1 To start the lecture mode select the designated speaker 2 Press the OK button 3 Select Speaker 4 Press the OK button The telephone system denotes the new speaker with an S and the new speaker appears on the top of the displayed conference participants All other participants are muted 5 To change the speaker select the new participant and repeat Step 2 to Step 4 6 To turn off the lecture mode select the current speaker and press OK 7 Select End lecture mode 8 Press the OK button All participants can talk to each other again 9 To disconnect one conference participant specifically first select the participant that you want to disconnect 40 Avaya 9508 Series Digital Deskphone User Guide March 2011 10 11 12 Reserving the conference bridge for a one time usage Press the OK button Select Clear connection Press the OK button The selected participant is dropped from the conference Reserving the conference bridge for a one time usage You must have permission to reserve a conference room The default access PIN must be activated or amended The administrator can activate the default access PIN and grant you the rights to reserve the room oa OO N gt
37. akan M E i Deleting call history entries automatically TEE POE etiaai ote toL ade ata notes cl o p Lo 47 Adding an entry from the call history to the phone book eee er EUN AT Adding additional entries To the call OY cese en ses aneka ma bina kabin makanan ic 48 Chapter 8 Managing the phone book mmm 51 esst to he phone BOOK e AA AAN AAN GEN NAN NAN IN an 51 Creating a new entry in the phone TT EE AN NASA NG UN TIT pude dE Bang an WT ihe phone DOOR ML Y 52 Deleting an Ona bana On an eA OREN RRR ee TE Chapter 9 Managing text messages oo oom 55 DP Peru TRUST CI D ATTI TODO D Emme 55 Viewing and deleting received text messages ea E 55 Miring and sending SEU TITS ISS dee ios tdi rode bn Oda etsi n ab CPG Oda baci ud ad NN d RE 55 ng MN see T 56 Setting up a text message for internal callers 56 Chapter 10 Managed Mobility Access for mobile system subscribers 59 unssniers ped cce anu ana rak Mabok AN oA Dialing in to your CES 59 Dialing in to your system using the callback feature bis Male aneka ban antena E Ning an es D 60 Placing a call using the MMA DAN AN UI ree RUE Ind Pei Referring back using the TEE YA m 61 Starting a conference call using MMA EE EE ee EN dl co spp PE EU 61 Modifying th
38. alls the automatic callback option is only available if the network provider and the system connection support it 1 Press the Callback softkey 2 Replace the handset Your telephone system calls you back as soon as the called number is free 3 Lift the handset at the ringing tone Your telephone system calls the dialled call number again 4 To deactivate the automatic callback again a Press the Status softkey b Select status information Callback act c Press the OK button d Press the Delete softkey Redialing a called number You can redial one of the last numbers called 20 Avaya 9508 Series Digital Deskphone User Guide March 2011 Reguesting automatic redialing If you selected a special number to present to the call recipient the telephone can also use this to redial 1 Press the Redial softkey 2 Select the number you want to call 3 Lift the handset Reguesting automatic redialing If the telephone number you dialed is busy you can select the Auto redial menu option to dial the busy number automatically every 30 seconds Q Note The Auto redial menu item is offered when the external number you dialed returns a busy tone You can specify the number of automatic redial attempts and the time between two attempts in the Dial settings You can only use Auto redial if you are calling on a digital exchange line 1 Select Auto redial 2 Press the OK button 3 Replace the handset if you have
39. alls from your Avaya 9508 telephone To make a call you can either dial the number and then lift the handset or lift the handset and then dial the number Both orders are correct However if you lift the handset first and then dial the number you will not be able to correct a dialing error Calling an internal number 1 Enter the number that you want to dial You can use the BkSp softkey to edit the number If the Direct dial feature is enabled the number is dialled immediately and you cannot correct input errors 2 Lift the handset Related topics Turning direct dialing on or off on page 83 Avaya 9508 Series Digital Deskphone User Guide March 2011 17 Making calls Calling an external number 1 Enter the external line code For example 0 2 Enter the number you want to call 3 Lift the handset Related topics Seizing exchange line automatically on page 79 Calling with a destination key 1 Press the destination key for the desired subscriber 2 Lift the handset Related topics Introduction to Function keys on page 88 Making a call using call history 1 Press the History button 2 To select the appropriate list press the left or right arrow button as reguired 3 Select the number that you want to dial 4 Lift the handset 18 Avaya 9508 Series Digital Deskphone User Guide March 2011 Making a call using a phone book entry Related topics Introduction to the Call History feature on pa
40. ard to connect 1 Press the Disable guest to guest button The LEDs for the buttons of all rooms that cannot directly call other room telephones light up 2 Press the button for the room you want to disable guest to guest dialing The LED for the corresponding button lights up or goes out depending on the new guest to guest connection status of the room 3 Press the Exit button Determining the charge limit When you activate the charge limit for a room the room guest can only incur charges up to the specified limit A signal tone indicates that the charge limit is reached If the room guest is on a call the call continues uninterrupted but the system bars other external calls The Avaya 9508 Series Digital Deskphone User Guide March 2011 115 Hotel functions reception telephone displays a message that the guest has exceeded the charge limit The charge limit is the same for all guests 1 Press the Charge limit button The LEDs for buttons of all the rooms with an activated charge limit light up 2 Press the button for the room you want to set a charge limit The corresponding LED for the button lights up or goes out depending of the new charge limit status of the room 3 Press the Exit button Waking up the guests With the wake up call you can send your own text or one prepared by your system administrator You can change that text or compose one yourself If the guest does not react to the wake up call a messa
41. are in a multi party conference press the Conference softkey to add more participants 2 Enter the telephone number of the new participant When you connect to the number all the parties can talk to each other Connecting conference participants If you are on a three party conference call and want to connect all participants press the Transfer softkey or replace the handset Ending the conference call To end a conference call Press the Drop softkey 38 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 6 Using the Conference bridge Introduction to conference bridge Your system provides you with a virtual conference room bridge All conference participants which have dialed into the bridge are connected to one another The conference bridge has the following features Depending on the structure of your system up to 9 internal and external subscribers can dial into the conference bridge For secure dialing to the conference bridge use access PINs During non reserved conference times you can also use the Standard PIN Reservations can only be made in a preset 15 minute pattern There must be a gap of at least 15 minutes between two reservations You may not require a moderator on a conference call or you may designate one caller to act as one The moderator can perform functions such as muting participants as required or selecting a participant as a single speaker at other times Dialing
42. ccess MMA Related topics Assigning function keys specifically changing code dialing destinations Calling code dialing destinations on page 62 Editing an entry in the phone book 1 Press the Phone book Contacts button 2 Select the entry you want to edit e Note To reach the entry more quickly you can enter one or more of the first letters of the name 3 Press the Bksp or the Delete softkey 4 Edit the entry 5 Press the OK button 52 Avaya 9508 Series Digital Deskphone User Guide March 2011 Deleting an entry Deleting an entry 1 Press the Phone book Contacts button 2 Select the entry you want to delete 3 Press the Delete softkey Avaya 9508 Series Digital Deskphone User Guide March 2011 53 Managing the phone book 54 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 9 Managing text messages Introduction to messaging You can send a text message to subscribers in your system For example when the caller does not answer or the called telephone is busy The messages can consist of standard texts prepared by your system administrator or your own text The telephone can accept a maximum of 10 messages To accommodate the eleventh message the earliest message is deleted automatically Viewing and deleting received text messages You hear an alert tone when a message arrives 1 Select the received text message For example Miller Coffee The LCD screen shows the name o
43. d by the code number of the code dialing destination you want to call For example 2 for 902 62 Avaya 9508 Series Digital Deskphone User Guide March 2011 Calling code dialing destinations The code dialing destinations correspond to the first entries in your personal phone book Assign codes to code dialing destinations Code dialing destination 900 gt Code number 1 Code dialing destination 901 gt Code number 2 Code dialing destination 902 gt Code number 3 Code dialing destination 903 gt Code number 4 Code dialing destination 904 gt Code number 5 2 Carry out the call Related topics Assigning function keys specifically changing code dialing destinations Creating a new entry in the phone book on page 51 Avaya 9508 Series Digital Deskphone User Guide March 2011 63 Managed Mobility Access for mobile system subscribers 64 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 11 Using the Call Charges feature Call Charges Introduction to call charges The Avaya 9508 Series telephone records stores and displays charges incurred for each call You can access call charge details for The current call The last call made from the telephone All calls since the last reset Each subscriber and each line separately Single projects or private calls separately All call charges incurred since the last reset are stored and totaled in your telephone system Viewing the char
44. d editing the numbers can be given to the internal subscribers 94 Avaya 9508 Series Digital Deskphone User Guide March 2011 Managed Mobility Access settings By default a normal call diversion can be activated to telephones with registered numbers For each registered number you can configure that twinning is activated instead of call diversion Related topics Introduction to MMA on page 59 Adding dial in authorized numbers If you have permission you can register for any internal subscribers new numbers which are authorized to dial in Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Mobility Press the OK button Enter the telephone number of the internal subscriber for whom you want to register a new number The LCD screen shows a list of all the external numbers already registered CON DOO A WN gt 9 Press the New softkey 10 Select anumber you want to register from the list or enter the external number with the dialing code For example 0696 50512 The number list contains all the external numbers on the call log of the internal subscriber Note This saves a lot of effort in keying in all the digits of a number For example you can simply call your extension using the mobile whose number you want to register The number appears in your call log and you can easily add it as a registered number 11 If neces
45. display shows the status information as Handsfree answer back 23 Note If you want to turn off Handsfree answer back again set the function to Handsfree answer back on again Turning direct dialing on or off Dialing begins as soon as you press the first digit or a destination key if the Direct dial feature is enabled However you can turn this setting off and type all the digits of a telephone number before you dial the number as a block You can then check the telephone number again and correct it if necessary Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Direct dial on Press the OK button Press the Back softkey The system saves the new setting o 4 om o KR WD 3 e Press the softkey 10 To reactivate direct dialing turn the function to Direct dial On again Related topics Calling an internal number on page 17 Avaya 9508 Series Digital Deskphone User Guide March 2011 83 Customizing your telephone Deactivating a second call If you are on a call and a second call comes on the line that you do not want to attend to you can deactivate the second call Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Second call on Press the Modify softkey co N DOO A OO N gt Press the Back softkey The system saves the n
46. e March 2011 Activating remote headset In the absence of an answering station the call signals on all the telephones connected to the system You can administer your telephone so that it does not ring in the case of a general call Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select General call on Press the Modify softkey co N O Om A OO N gt Press the Back softkey The system saves the new setting Activating remote headset Use this procedure to activate the use of a cordless convenience headset Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Remote headset off Press the Modify softkey oOo N DOF OO N gt Press the Back softkey The system saves the new setting Avaya 9508 Series Digital Deskphone User Guide March 2011 87 Customizing your telephone Function destination line and partner keys Introduction to Function keys You can assign functions call numbers partners or lines that you use freguently to freely programmable function keys You can then execute the functions seize the line or dial the call numbers simply by pressing the key A partner can be any internal subscriber to your telephone system If you place a partner on the function key then you can view the corresponding LED to know the telephone status
47. e twinning and call diversion number iid dads ben ane Doaclivating twinning and call E aa BAB BAE BOR 62 Calling code dialing ul DID NO rp EN UAN UN UN NON G2 Chapter 11 Using the Call Charges feature o oooo Woo 65 KAA it sesaat A onc TUN TUTO 65 ie eril to call CARGO TT nila aa ana ak AAA aka SE TEN 6 Avaya 9508 Series Digital Deskphone User Guide March 2011 Viewing the charge display Ser aah E en en Sien 4 5 Viewing charges for lines or subscribers Te eT TV IPTE NO 66 Deleting call charges WEE See VEER ee OO ng ee aa TO ea an SUE 67 Telephone GK rm 67 Changi Ine PN Mem TT bs ana tomes TANK SANA AAN HA mkn BNN TAN San 67 Losing TMS EAD ON ae aa a Bekas aa kta 67 Unlocking the en ka any AEE NK pk Aa Ba 68 Managing appontmMmo ME aa ana usman 68 ne ETT sii inn ARK ANAK DANA NS AAA BEN 68 Entering an appointment Tor TODAY hook ck E ee T 69 Entering a onetime appe NDS esa toe espana p C ERE ee BONE AA BR Ra dci id 69 Entering a recurring appointment nens eeeereeeee m ank TTT E TEET 70 Acknowiedging an appointment asroridan nanosa AN BEAN LAN BENERAN SARA DEA SARA 70 Deleting an pon MEN haku E e Setting appointments TOF GINGTS iio pei na b deen as ea E ER adv bed bia E Pri EUER RR ka Bana GAS LN nw BELL ika bi Tam 71 Chapter 12 Customizing your telephone mmm 73 Setting parameters for your telephone aP A naa PE
48. ed on both your own phone and another external telephone for example your GSM mobile This feature is called twinning Additionally you can set up as well as change all call diverts from outside the telephone system Related topics Changing call diversion remotely on page 117 Diverting calls from your telephone to another To activate the call diversion feature on your telephone Press the Avaya Home button Select Call diversion Press the OK button Select Divert to oa A OO N gt Enter the telephone number to which you want to divert calls from your telephone Remember to prefix an additional line code such as 0 when you enter an external number Press an appropriate destination or partner key instead of entering the number if you administered this feature beforehand Avaya 9508 Series Digital Deskphone User Guide March 2011 31 Diverting incoming calls If dial in authorized call numbers are registered for you for Managed Mobility Access MMA they are shown You can select these destinations directly 6 Select one of the following immediately after time on busy twinning 7 Press the OK button For call diversion to happen after a specified time the telephone display shows a clock symbol For call diversion only if the telephone is busy the symbol on display is B 8 To deactivate the call diversion feature on your deskphone a Press the Status softkey b Select the appropria
49. elect Settings Avaya 9508 Series Digital Deskphone User Guide March 2011 81 Customizing your telephone Oo c A C Result Press the OK button Select Dial settings Press the OK button Select Remote no disp Press the Modify softkey several times until you see the setting you want The options to select from are Off Turns off the number display off completely Own Sends your internal extension number e g 7505 12 Master Sends only your company telephone number e g 7505 0 Press the Back softkey The system saves the new setting Depending on the administration of your telephone system the system presents a list of the numbers you can use to present yourself to the person you dial Accepting calls automatically using the Handsfree answer back feature You can set up your telephone to automatically accept incoming internal calls If you receive a call you will hear a short signal tone and the microphone and loudspeaker of your telephone are activated immediately Oo ON o Om P OQ MN gt Press the Avaya Home button Select Settings Press the OK button Select Applications Partner Select Dial settings Press the OK button Select Handsfree AB which is off by default Press the OK button Press the Back softkey 82 Avaya 9508 Series Digital Deskphone User Guide March 2011 Turning direct dialing on or off The system saves the new setting Result The
50. ent entry is at the top of the call history list Selectively retrieve individual numbers and if necessary dial them Transfer a telephone number from Call History into your telephone book Set entries to be deleted after a predefined time The following table outlines the icons used for displaying call history and the maximum number of entries allowed under each category Related topics Making a call using call history on page 18 Symbols used in the call history records Symbol Description New A Missed call Answered call Avaya 9508 Series Digital Deskphone User Guide March 2011 45 Managing the call history Symbol Description Dy Call answered by voice mail Message waiting in voice mailbox gt Diverted call showing calling number and originally called number Viewing call history 1 Press the History button 2 Select the entry for which you want to see the details 3 Press the OK button The display shows the details of the entry Removing an entry from call history If you call back an entry from the call history and a connection is established the entry in the call history will be deleted automatically Use the following procedure to delete entries selectively 1 Press the History button 2 Select the telephone number that you want to delete 3 Press the Delete softkey 4 Press one of the following softkeys Entry To delete the shown entry
51. ephone tO BRUISE kaan 31 Evening calls to your ee PAN bia ENI an aa 32 Bivering calls for another telephone See kkn sausnya 33 Signaling calls cn two telephones ie E 34 Divering Dundes d 39 Chapter 5 Three party conference Gala 37 laos to soni pecie T nah na anakan ea akan an aan SN MA Maan 37 Avaya 9508 Series Digital Deskphone User Guide March 2011 5 Making a sonterenge Sal m 37 Expanding the conference call to include other participants ennnen 37 Connecting conference participants TT Hn WU TTE EE mee PR 38 Ending the one ee en rc 38 Chapter 6 Using the Conference bridge oooooo mmm 39 Introduction to conference bridge Tt e nan GE Dialing into conference brdee BENANG Moderating calls on the Conference BAG Banks bank aan Kama 40 Reserving the conference bridge for a one time USAGE iius eh kabah aka abal 41 Reserving the conference bridge for recurring usage Me E aa aa masi 42 Reserving a conference bridge Tor GB iiis ences cti rna aa cct tad exor um naa ena 43 Checking and deleting reservations ee eege 43 Chapter 7 Managing the call history ma 45 Introduction to the Gall History erneuert aan aan kai kaka anemia 45 Symbols used in the call history records TT TT ETETE ono 45 Pe VS NEVE CSN TOI ia cena en E O N na A eta eae aia IM 46 Removing an entry from call history kaka aed m
52. es the new setting To change existing answering stations simply enter the new operators Related topics Activating Night service on page 78 Assigning call forwarding destinations You can assign up to five call forwarding destinations for each exchange line Call forwarding takes place after a set time when a operator is called through the exchange line The time before the call is forwarded can be set globally for the system between 0 and 300 seconds If you set up call forwarding for the operator but do not specify a forwarding destination the system forwards the call as a general call co N DOO A OO N gt Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button Select Call forwarding Press the OK button Enter the two digit number of the line for which you want to set up operators Avaya 9508 Series Digital Deskphone User Guide March 2011 103 Settings for your telephone system 12 13 14 15 Press the corresponding line key instead of entering the line number Select the number for which you want to set up an operator 10 11 Press the OK button Enter the internal number of the telephone which is to be set up as an call forwarding destination For example 13 If necessary enter four further internal numbers of telephones to which the call should be forwarded If necessary select Next line and set up operators
53. eskphone User Guide March 2011 Deleting entries from the call filter Press the OK button Select Applications Press the OK button Select Call filter You can see all the call filter entries ona P OQ N Select the entry you want to delete 8 Press the Delete softkey 9 Press one of the following softkeys Entry To delete the shown entry All To delete all entries in the list 10 Press the Back softkey Avaya 9508 Series Digital Deskphone User Guide March 2011 99 Customizing your telephone 100 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter13 Settings for your telephone system Introduction You can modify many of the settings for your telephone system from your Avaya 9508 Series Deskphones The settings apply to all the telephones in your system External callers can use various telephone numbers to reach your company These telephone numbers serve as the operator for the company You can link a number to a specific telephone or telephones in the company so that when a call comes on that telephone number only the linked telephones ring The settings serve normal daytime operations three different nighttime variations from 1 to 3 and call forwarding after a time delay If you want to operate several calls alone you can issue a busy signal to every new caller as soon as you are in a call This is called second call barring You can change the date and time globally
54. et call with the handset To continue a headset call lift the handset and continue the conversation as normal Continuing a handset call with the headset To continue a handset call using the headset press the Headset button You will be speaking to the other party through the headset The LED on the button lights up Continuing a handset call with the headset To continue a handset call using the headset press the Headset button You can speak to the other party through the headset The LED on the button lights up Ending a headset call and disconnecting To end a headset call press the Headset button and replace the handset if necessary Starting a call To start a call enter the telephone number or the internal call number and press the Headset button Activating monitoring To activate monitoring on the telephone while you are on a call with the headset press the Speaker button The LED on the button lights up Avaya 9508 Series Digital Deskphone User Guide March 2011 109 Auxiliary devices 110 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter15 Hotel functions Introduction The hotel functions of the Avaya 9508 Series telephones are most suitable for use in small sized to medium sized hotels and guest houses Your system administrator can connect up to three BM12 modules to the telephone for executing these functions The following hotel functions are available Checking in and checking out gues
55. ew setting Result If you are on a call that you do not want to interrupt and you turn off the second call the caller of the second call hears the busy signal Assigning code numbers On your Avaya 9508 Series telephone you can assign a code number to each outgoing and incoming call With this feature you can assign that call to a project or client number as needed You can also modify the code number during the call Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Code Oona OO N gt 84 Avaya 9508 Series Digital Deskphone User Guide March 2011 Extending call display If you have already set up a code the system displays the current code number on the LED screen 7 Press the OK button 8 You can perform the following functions as applicable To change the code enter the new code number To deactivate the code press OK button To delete the code select Delete and press OK button 9 Press the Back softkey The system saves the new setting Extending call display You can set your telephone to display additional information besides the number and name of the caller For example the number the caller dialed This tells you whether the caller wants to speak to you or another unit such as Service or Workshop Press the Avaya Home button Select Settings Press the OK button Select Applications Press
56. f the sender and the message text 2 Press the Delete softkey Writing and sending text messages Press the Avaya Home button Select Message Enter the text message you want to send Press the OK button Enter the internal telephone number c1 A OO N gt Avaya 9508 Series Digital Deskphone User Guide March 2011 55 Managing text messages The telephone system sends the text message to the recipient immediately Sending a standard text Enter a list of standard text messages into your telephone system To select from the list and send a standard text message Press the Avaya Home button Select Message Press the Message button Select the standard text that you want to send Press the OK button Change or add to the message For example include another name or a new time Press the OK button 8 Do one of the following Oona A OO N gt N To send the message to a single recipient enter the internal telephone number you want to send the message to To send the message to all subscribers select Message to all The telephone system sends the text message immediately The text message is sent immediately Setting up a text message for internal callers You can set up a text message that the internal callers to your phone will see when they dial your number For example you can set a text message to indicate your status when you are busy or away When a caller calls t
57. for this line Press the Back softkey The system saves the new setting To change operators you have already set up simply enter the new operators Related topics Forwarding calls to forwarding stations on page 26 Setting up Second Call Barring You must have authorization to set up Second Call Barring The administrator approves the telephone numbers for setting up Second Call Barring N O ORA cQ DY gt Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button Select Second Call Barring Press the OK button The LCD screen shows a list of numbers for which Second Call Barring can be set up 8 Select the number for which you want to change Second Call Barring 9 Press the OK button If necessary select other numbers for which you want to change the setting 104 Avaya 9508 Series Digital Deskphone User Guide March 2011 Setting the date and time 11 After you have selected the other numbers press the OK button 12 Press the Phone Exit button The new setting is saved Result If you are in a call another external caller receives a busy tone even if other telephones in the call distribution are free Setting the date and time Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button Select Date time Press the OK button Enter the date in t
58. ge 45 Making a call using a phone book entry 1 Press the Phone book Contacts button 2 Select the entry you want to dial Note To reach the entry more quickly you can also enter one or more of the first letters of the name 3 Lift the handset Related topics Introduction to the phone book on page 51 Calling partners 1 Press the appropriate partner key 2 Talk using the speakerphone or lift the handset Calling using the speakerphone Using the Handsfree feature you can hear the person you are talking to on the loudspeaker Using the Handsfree feature you can speak through the built in microphone of the telephone in place of the handset You can use the Speaker button to activate the Handsfree feature Avaya 9508 Series Digital Deskphone User Guide March 2011 19 Making calls Enter the number you want to call Press the Speaker button To adjust the volume press or on the Volume button A O N gt To continue the call using the handset lift the handset To activate the speaker additionally Monitoring press the Speaker button To activate Handsfree press the Speaker button once more 5 To end the call press the Speaker button Requesting automatic callback If an internal telephone number you dialed is busy or unanswered use this procedure to request automatic callback Your telephone system can call you back when the number is no longer busy In case of external c
59. ge display 1 Press the Avaya Home button 2 Select Charges 3 Press the OK button The LCD screen displays the charges for the last four calls 4 To view the charges for one of the last four calls select the appropriate line 5 To view the total charges select Total Avaya 9508 Series Digital Deskphone User Guide March 2011 65 Using the Call Charges feature Viewing charges for lines or subscribers Press the Avaya Home button Select Charges Press the OK button Select one of the following AA OO N gt Total subs Shows the charges for a specific subscriber Total line Shows the charges for a specific line 5 Enter the extension or line number For example 01 for line 1 Instead of entering a line number you can simply press the corresponding line key Deleting call charges Press the Avaya Home button Select Charges Press the OK button Select the charge display you want to clear ex Note If you want to clear the totals for all calls you must have this function enabled by your system administrator 5 Press the OK button 6 Press the Delete softkey AA OO N gt 66 Avaya 9508 Series Digital Deskphone User Guide March 2011 Locking the telephone Locking the telephone Telephone lock You can lock your telephone to prevent unauthorized use during your absence To unlock your telephone your Personal Identification Number PIN is reguired The followi
60. ge to that effect appears on the reception telephone Using the printer you can maintain a log of the time of entering the wake up call and making the wake up call and whether the guest acknowledged the call or not The guest can set the wake up times by using the telephone Voice controlled operation is described in the manual for the voice mail box Press the Avaya Home button Select Appointments Press the OK button Select Appointments for others Press the OK button Press the button for the desired room Press the OK button The LCD display shows all existing appointments for that room N o cm FP WD gt 8 Now enter the time you want for the wake up call just as you would for your own appointments 9 To delete one of the appointments select the appointment and press Delete 116 Avaya 9508 Series Digital Deskphone User Guide March 2011 Appendix A Remote features Changing call diversion remotely You can call your telephone system from an external telephone to set up or change a call diversion for your telephone or for other telephones You can do this from any telephone with DTMF suffix dialing In many cases you can use only certain preset telephones for this feature For more information contact your system administrator Your system administrator can enable the Changing call diversion remotely feature on your telephone To know the remote control access number and PIN and also the codes fo
61. he LCD screen of the telephone shows the text message of the caller 56 Avaya 9508 Series Digital Deskphone User Guide March 2011 Setting up a text message for internal callers Press the Avaya Home button Select Message Press the Message button Select the standard text you want to send Press the OK button Change or add to the message For example to include a name or time Press the OK button Select Message to caller Press the OK button The system saves the text and the LCD screen shows the status information Any internal caller who tries to call you can see the same message on the LCD screen Oo o 4 o OA WN Avaya 9508 Series Digital Deskphone User Guide March 2011 57 Managing text messages 58 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 10 Managed Mobility Access for mobile system subscribers Introduction to MMA Using the Managed Mobility Access MMA you can dial into your system remotely and then make a call as if you were using your company telephone To be able to do this the number of the telephone making the call must be registered and it should support DTMF dialling You can easily set up registered numbers as twinning or diversion destinations or change them and perform the function from your company telephone or remotely With MMA you can use the Callback feature Your system automatically calls back after you dial in This is a non chargeable service
62. he corresponding LED for the key lets you view the partner s telephone status 90 Avaya 9508 Series Digital Deskphone User Guide March 2011 Conference bridge settings Deleting destination key assignments You can delete the destinations and functions that are assigned to the keys Press the Avaya Home button Select Settings Press the OK button Select Function keys Press the OK button The description and current assignment of all keys will be displayed O A OO N gt O Select Set Destination key 8 Press the destination key You can now see the function or call number previously assigned to the key 9 Select Modify 10 Press the Back softkey The key is now free for use Conference bridge settings Setting up the conference bridge Only authorized subscribers can reserve the conference bridge Each of these subscribers can change the access PIN themselves You can also set up a standard PIN for a conference bridge Any subscriber can dial into the conference bridge providing it is not reserved Avaya 9508 Series Digital Deskphone User Guide March 2011 91 Customizing your telephone Setting up reservation permissions If you have the right to set up reservation permissions you can give individual subscribers the option of reserving the conference bridge Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button
63. he day month and year format For example 050110 for January 5th 2010 9 Enter time in hours and minutes format For example 1051 for 10 51 am The day of the week is set automatically 10 Press the Back softkey The system saves the new setting co ND OB OO N gt Setting customer password You can setup a customer password that you can use when you manage the telephone system with the Integral Customer Tool ICT The password can consist of letters and digits Avaya 9508 Series Digital Deskphone User Guide March 2011 105 Settings for your telephone system O O o N Oo Om 8 Go N gt Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button Select Customer pswd Press the OK button Enter the old password if you assigned one already Enter the new four digit customer password or PIN Press the Back softkey The system saves the new setting Showing traffic statistics You can retrieve statistical information for your telephone Press the Avaya Home button 2 Select Traffic statistics 3 Press the OK button You can see all the information about calls since you last deleted the data To reset the counter select Delete The system begins recording data anew from the current date 106 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter14 Auxiliary devices Button module BM12 A BM12 but
64. ial ring tone assigned to each You can apply these ring tones to your telephone The setting can be applied only to external calls and VIP calls 74 Avaya 9508 Series Digital Deskphone User Guide March 2011 Setting parameters for your telephone Press the Avaya Home button Select Settings Press the OK button Select Display Acoustics Press the OK button Select MSN call type off Press the Modify softkey co N O Om A OO N gt If you wish to hear your personal ring tones again change the setting back to off 9 Press the Back softkey Setting the contrast You can change the contrast and the brightness of the display on the telephone to improve the visibility in different light conditions 1 Press the Avaya Home button You can access the Display Acoustics menu directly using the Volume button when the phone is in a idle state Select Settings Press the OK button Select Display Acoustics Press the OK button Select Acoustics Contrast Note To reset the Acoustics Contrast settings to the default status select Default setting Press OK to confirm 7 Press the OK button 8 Increase or reduce the contrast with the right or left navigation button ona A OO N 9 Press the Save softkey Avaya 9508 Series Digital Deskphone User Guide March 2011 75 Customizing your telephone Setting the language You can change the language on your phone display to su
65. igital TEpOTIG uec en tema en nia aah 9 Buttons and features of the Avaya 9508 telepliaria iiiee eere nre het XR X nt aah 10 cc MDC ESI TED o o DE E 12 ee 14 aa m om 15 Ghapter 2 5 cp poo p Bere Nan an NP AA 17 ee pb EE 17 Calling anna Aan UTR 17 Calina EE Bi Em 18 GAO V Aa na nan 18 KAA aa cal an ea ata aa EDAN ARENA OR ADA 18 Making call using a phone DOOK NA aan an dna PS 19 Sa Ni Beep ET 19 Ee BEL Mie aa mms ee 19 Peers UO anomale CAN BOCK aa am eka ea aa RR AN 20 na ba ln e E 20 Roguestino surcmsdc POESIE cs ber te Dea aba aa ar APBN 21 JOME MOr ana 21 Presenting yourself with specified call NUMDErS Mekel 22 Marno aa E EE 23 Mag an imdividual a RII as hos PEUT 23 en aa NA 23 Calling 29 In anonymous WRT E 24 Chapter ur s ge Sem 25 introduction to banding calS E 25 le en E 25 Answering a call ringing at another phone DIGK Up 2iieiceiseassie teet aa retta sasa aa ben saka 25 Answenng call for E 26 Forwarding calls to forwarding Station kasa kk aka 26 Pang Sic Es rii s e MM ENE TU NETS 26 Mung aA CO e 27 Makmg s cons Bol SA EA EA NAN ERA BAK AR NA BN 27 Alternating between Msg nr 28 Ne ak T 28 Ans wering an additional CAM nadine M 28 Chapter 4 Divering Incoming E 31 ngea Tera gk Sal Een e RUINIS 31 Diverting calls from your tel
66. into conference bridge You can dial into the conference bridge from any internal or external telephone You can use a non reserved conference bridge at any time if the conference has been setup using the standard PIN set by the administrator 1 Dial the number of the conference room from an internal or an external telephone Wait for a dial tone 2 Enter your access PIN number All conference subscribers hear a brief alert tone You are now part of the conference If you are alone in the conference bridge you hear on hold music 3 To leave the conference replace the handset Avaya 9508 Series Digital Deskphone User Guide March 2011 39 Using the Conference bridge Q Note If another conference is scheduled on the conference bridge immediately after yours at a 15 minute interval an alert tone warns you that the conference is approaching its end The connection ends 10 minutes before the beginning of the next conference Moderating calls on the conference bridge The one who initiates the conference call and invites participants to join is called the moderator The moderator has specific managing rights in a conference bridge such as Activating the lecture mode The moderator can assign speaking rights to one participant and mute all others Dropping participants The moderator can drop participants from the conference call as per need In the absence of a moderator all participants have the rights of a moderator E
67. it the geographical location CON Oo OB OO N gt Press the Avaya Home button Select Settings Press the OK button Select Display Acoustics Press the OK button Select Language Press the OK button From the list of languages that are displayed select the language that you want to use Press the OK button Your telephone reboots to display all text in the selected language Adjusting the setting for handsfree operation You can adjust the handsfree settings for the conditions prevailing in your office and surroundings O O AON Oo 0 P OQ N gt Press the Avaya Home button Select Settings Press the OK button Select Display Acoustics Press the OK button Select Set handsfree Select Acoustics Contrast Press the OK button Select Handsfree You can change the following settings with the right or left navigation button 76 Avaya 9508 Series Digital Deskphone User Guide March 2011 Deactivating the ringing tone temporarily Handsfree setting 1 Normal connection medium volume Handsfree setting 2 Quiet or long distance connection Handsfree setting 3 Loud connection purely digital or an internal connection This is normally the best setting if you use the built in loudspeaker on your telephone Handsfree setting 4 Suitable for use when you connect an additional loudspeaker to your telephone 11 Press the Back softkey Deactivating
68. l the LCD screen shows the number of redials you want If the setting is 0 the LCD screen on the telephone does not show the Auto redial menu item while calling external numbers 8 Press the Back softkey The system saves the new setting 80 Avaya 9508 Series Digital Deskphone User Guide March 2011 Setting the redial interval Related topics Reguesting automatic redialing on page 21 Setting the redial interval When you activate the automatic redial feature use this procedure to set the time that elapses between two automatic redials The options are 15 30 60 90 or 120 seconds Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Redial every s Press the Modify softkey several times until you see the time interval you want ON DOO A OON gt Press the Back softkey The system saves the new setting Setting the number to show to the external subscribers For external calls you can administer your telephone settings regarding the telephone number that the external caller can see You can specify whether the number on display is your internal extension number or only the company telephone number This feature must be supported by your network provider E3 Note You can also use the Anonymous calling feature to prevent display of any calling number for a specific call you make 1 Press the Avaya Home button 2 S
69. lect Conference bridge Press the OK button Select Standard PIN Press the OK button You are shown that the standard PIN cannot be used e g PIN 0000 Not active 10 Select Activate 11 Press the OK button 12 Press the Back softkey You can now access the conference room using the standard PIN o ON Oo Om P O N gt Next steps To block access to the conference using the standard PIN 1 Enter the Standard PIN menu 2 Select Deactivate 3 Confirm by pressing the OK button Avaya 9508 Series Digital Deskphone User Guide March 2011 93 Customizing your telephone The standard PIN is marked Not Active again Changing the standard PIN CON DOO A OO N gt Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Conference bridge Press the OK button Select Standard PIN Press the OK button Select PIN 0000 Not active 11 12 13 Press the OK button Enter the new 4 digit standard PIN Press the Back softkey You can now use the changed default PIN Managed Mobility Access settings Introduction to MMA settings You can register up to 50 external numbers on your system for use with the Managed Mobility Access MMA feature The number you register is assigned to a fixed internal subscriber An internal subscriber can be assigned to more than one external number The option of using callback an
70. line and set up operators for this line Press the Back softkey The system saves the new setting To change existing answering stations simply enter the new operators Assigning operators for night service A telephone system handles calls at all times At night the operation is different from the daytime operations and includes three options You can administer specific operators for night service and program different classes of service for that time See the Integral 5 system manual for more details on activating night service c1 A OO N gt Press the Avaya Home button Select Settings Press the OK button Select System functions Press the OK button 102 Avaya 9508 Series Digital Deskphone User Guide March 2011 Assigning call forwarding destinations 6 Select Night service 7 Press the OK button 8 Enter the two digit number of the line for which you want to set up operators 12 13 14 15 Press the corresponding line key instead of entering the line number Select the number for which you want to set up an operator 10 11 Press the OK button Enter the internal number of the telephone which is to be set up as an operator For example 13 If necessary enter four further internal numbers of telephones which are also to be set up as operators for this night service If necessary select Next line and set up operators for this line Press the Back softkey The system sav
71. ll that you have not yet answered When you put an incoming call on hold the ringing tone is turned off and the call LED continues to 26 Avaya 9508 Series Digital Deskphone User Guide March 2011 Muting a call flash Putting an incoming call on hold is useful when you are performing another task such as editing a phone book entry that you want to complete before you answer the call 1 To place your current call on hold press the Refback softkey When you press the Refback softkey the active call goes on hold and you can call another subscriber 2 To resume the call on hold press the Drop softkey Muting a call 1 Press the Mute button during a call so that the other person cannot hear you 2 Press the Mute button again to unmute the call Making a consultation call This feature is useful in a call that reguires you to refer back such as during a consultation To make a consultation call during a call 1 Press the Hold softkey The person you were talking to cannot hear what you say any more but the call is on hold 2 Enter the telephone number you wish to refer back to Carry out refer back call 3 Press the Retrieve softkey The refer back call ends and you can speak to the first talking partner again Avaya 9508 Series Digital Deskphone User Guide March 2011 27 Handling calls Alternating between two calls You want to resume the call with the first talking partner who has been put on hold 1 Select
72. llback option change setting to on Editable off To allow editing option change setting to on Twinning off To set twinning instead of call diversion change setting to on 12 If necessary press the Back softkey to quit the Options menu 13 Press the OK button 96 Avaya 9508 Series Digital Deskphone User Guide March 2011 Using a call filter The amended number is registered Deleting dial in authorized numbers You can delete the registered numbers as required Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Mobility Press the OK button Enter the phone number of the internal subscriber for whom you want to delete a registered number The LCD screen shows a list of all the external numbers registered ON DOO A OQ N gt 9 Select the number you want to delete 10 Press the Delete softkey 11 Press one of the following softkeys Entry To delete the shown entry All To delete all entries in the list Using a call filter The call filter list contains up to 10 directory entries You can still receive signals of calls from subscribers in the call filter list even after you set up Do not disturb You can set up a special ring tone for calls from numbers on the call filter list e Note You can also use the call filter to prevent call diversion for selected numbers If in addition to Call divert t
73. m Avaya 9508 Series Digital Deskphone User Guide March 2011 69 Using the Call Charges feature 7 Enter or add any text 8 Press the OK button Result At the specified time a signal tone sounds and the text you have entered is displayed Entering a recurring appointment 1 Press the Avaya Home button 2 Select Appointments and if necessary select Own appointm The telephone LCD screen displays the set appointments 3 Select an appointment which is marked empty For example Appt 1 4 Press the OK button 5 Press the Series softkey The LCD screen displays all the days of the week in abbreviated form for which the recurring appointment applies Appointment reminders are enabled for Monday to Friday by default 6 Select day of the week if you need to change the standard setting 7 Press the Modify softkey The setting for the selected day changes and the initial letter of the corresponding day appears or disappears 8 Enter the date and time in the hours and minutes format For example 1150 for 11 50 hrs 9 Select a standard text if required You must first enter the standard texts into the system so that you are able to select the standard text that you want 10 Enter or add any text 11 Press the OK button Acknowledging an appointment Use this procedure to acknowledge an appointment At the specified time a signal tone sounds and the entered appointment message appears in the display
74. make a announcement to a subscriber you just called and while the subscriber telephone rings 1 Select Announce 2 Press the OK button Make your announcement 3 To answer the called subscriber can lift the handset during the announcement Replying to an announcement Use this procedure to reply to a general or group announcement on your telephone Avaya 9508 Series Digital Deskphone User Guide March 2011 23 Making calls 1 Lift the handset 2 Select Answer announcement 3 Press the OK button The telephone system connects you to the caller who made the announcement Calling as an anonymous user Your network provider must support the anonymous calling feature 1 Enter the telephone number you want to call 2 Select the Anonymous call option 3 Press the OK button The telephone does not display your number to the recipient of the next external call you make 4 Lift the handset 24 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 3 Handling calls Introduction to handling calls When you receive an incoming call your telephone rings the Call LED flashes and the call is indicated in the display You will be shown the number or name the caller dialled For example when you receive a diverted call You can lift the handset or use the Speaker button and talk with the handset on hook You are also able to answer an incoming call ringing at another telephone in your telephone system
75. me button Select Call diversion Press the OK button Select Divert to Enter the external line code such as 0 and the external number of the telephone you want to divert calls to 34 Avaya 9508 Series Digital Deskphone User Guide March 2011 Diverting bundles 6 Select twinning 7 Press the OK button The status information twinning appears in the display 8 To deactivate twinning a Press the Status softkey b Select the appropriate status information c Press the OK button d Press the Delete softkey Diverting bundles Call diversion can be set up to take place at the public exchange Internal users can telephone without hindrance The cost of the diverted call is allocated to the subscriber who activated the diversion The caller only pays the costs up to the public exchange The call units for the diversion are not logged in your telephone system Press the Avaya Home button Select Call diversion Press the OK button Select Bundle 1 2 3 Press the OK button Enter the external telephone number to which you want to divert all calls through this bundle Press the OK button 8 Press the OK button The telephone display shows the status information Bundle 1 Bundle 2 as applicable Oona OO N gt N Avaya 9508 Series Digital Deskphone User Guide March 2011 35 Diverting incoming calls 36 Avaya 9508 Series Digital Deskphone User Guide March
76. me of the appointment you hear a signal tone and see the message you entered for the appointment on the LCD screen You can selectively delete the appointments you entered 68 Avaya 9508 Series Digital Deskphone User Guide March 2011 Managing appointments Entering an appointment for today 1 Press the Avaya Home button N Select Appointments and if necessary select Own appointm The display shows all the set appointments Select an appointment which is marked empty For example Appt 1 Press the OK button Press the Today softkey Enter the time in the hours and minutes format For example 1050 for 10 50 hrs N OO A C Select a standard text if required To be able to select from standard texts these must first have been entered into the system 8 Enter or add any text At the specified time you hear a signal tone and see the text you entered on the LCD screen 9 Press the OK button Entering a one time appointment 1 Press the Avaya Home button 2 Select Appointments and if necessary select Own appointm All set appointments will be shown 3 Select an appointment which is marked empty For example Appt 1 4 Press the OK button 5 Enter the date and time in the day month hours and minutes format For example 04081150 for 4 August at 11 50 hrs 6 Select a standard text if required To be able to select from standard texts these must first have been entered into the syste
77. n this user guide may not be available on your telephone If you find that a feature is not available contact your system administrator Q Note Descriptions of the optional features are marked with an asterisk symbol in the title Avaya 9508 Series Digital Deskphone User Guide March 2011 9 Overview Buttons and features of the Avaya 9508 telephone Avaya 9508 telephone Table 1 eo ND Buttons and features on the Avaya 9508 telephone No Name of button or feature Description Call Indicator This light flashes when you receive an incoming call Function keys Destination keys Partner keys The softkeys are buttons on the telephones can be programmed as either of the following Function keys that have a specific function from the menu assigned to them Destination keys that have special destination numbers assigned to them Partner keys that let you know the call status of your partner s telephones whether busy calling or available Partners are special destinations setup within your group by your administrator 10 Avaya 9508 Series Digital Deskphone User Guide March 2011 Buttons and features of the Avaya 9508 telephone No Name of button Description or feature There are eight softkeys on the telephone that can be programmed as either function keys destination keys or partner keys Press a Destination Key ora
78. nated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection
79. ng functions are still available in a locked telephone Answering calls Dialing internal call numbers Changing the PIN You need a PIN Personal Identification Number to lock your telephone against unauthorized users and to unlock it again The default setting for the PIN is 0000 In case you have forgotten your PIN please contact your system administrator Press the Avaya Home button Press the Lock function key Press the PIN softkey Enter the current PIN default setting 0000 If you make a mistake when entering your PIN press the Back softkey and start again from the beginning 5 Press the OK button 6 Enter the new PIN AA O N gt Locking the telephone Use this procedure to lock your telephone Avaya 9508 Series Digital Deskphone User Guide March 2011 67 Using the Call Charges feature 1 Press the Avaya Home button 2 Press the Lock function key 3 Press the OK button The LCD screen displays the message Phone locked Unlocking the telephone 1 Open the Status menu 2 Select Phone locked 3 Press the OK button 4 Enter the current PIN Managing appointments Appointments and reminders You can set your telephone to remind you of important appointments You can administer your telephone to act as a reminder for important appointments You can enter up to three appointments and specify whether you wish to be reminded once on several days or every day At the ti
80. o immediate you also set up Do not disturb then only your telephone rings when a call arrives from entries in the call filter list The system diverts all other calls Avaya 9508 Series Digital Deskphone User Guide March 2011 97 Customizing your telephone immediately You can also mark certain entries in order to reject or ignore calls from those numbers Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Call filter Press the OK button Press the New softkey The LCD screen shows alist is of all entries in the general directory and your personal directory ON DOO A OUN gt 9 Enter one or more initial letters of the name until you see the subscriber you want Instead of entering the initial letters you can scroll through the telephone book to the entry you want 10 Press the OK button The subscriber is added to the call filter list 11 Press the Back softkey You can also configure the feature Call Reject Acall coming in from such a number is treated as if Do not disturb was activated a Select an entry from the list and press OK b Then select the option Reject Related topics Diverting calls from your telephone to another on page 31 Deactivating the ringing tone temporarily on page 77 Deleting entries from the call filter 1 Press the Avaya Home button 2 Select Settings 98 Avaya 9508 Series Digital D
81. of the partner Note All the procedures described in this user manual assume a standard assignment of the function keys Reassigning function keys may change the operating procedures Functions that are assigned to keys no longer appear in the menu Related topics Calling with a destination key on page 18 Assigning functions to keys Programmable function keys let you assign functions which you use frequently You can then execute these functions simply by pressing the appropriate keys Press the Avaya Home button Select Settings Press the OK button Select Function keys Press the OK button The description and current assignment of all keys will be displayed oa A OO N gt O Select the key you want to change or assign 7 Press the Delete softkey if necessary 8 Select the function that you want to assign to the key 88 Avaya 9508 Series Digital Deskphone User Guide March 2011 9 10 Function destination line and partner keys Press the OK button Press the OK button Assigning destinations to keys O A OO N gt Oo o N O Press the Avaya Home button Select Settings Press the OK button Select Function keys Press the OK button The description and current assignment of all keys will be displayed Select the key you want to change or assign Press the OK button Select Destination key Press the OK button The call numbers or names
82. on Press the OK button Select Divert for a A OO N gt Enter the internal number of the telephone for whom you want to set up call diversion Avaya 9508 Series Digital Deskphone User Guide March 2011 33 Diverting incoming calls You can also press an appropriate destination or partner key instead of entering the number If a call diversion has already been set up it is displayed To delete an existing call diversion press Delete softkey The system deletes the earlier setting if it is not possible to continue with both call diversions 6 Press the New softkey 7 Enter the internal or external number of the telephone to which you want to divert calls Remember to prefix an additional line code such as 0 to the external number If dial in authorized call numbers are registered for you for Managed Mobility Access MMA they are shown You can select these destinations directly Select one of the following immediately after time on busy Press the OK button Both subscribers get the respective status information Divert from or Divert to The telephone display shows a clock symbol for call diversion after a specified time or B for call diversion when busy Related topics Introduction to MMA on page 59 Signaling calls on two telephones twinning You can set twinning and after time call diversion features to your voicemail simultaneously oa A OO N gt Press the Avaya Ho
83. on lights up when you have missed calls 9 Volume Press or on the Volume button while active on the handset headset or speaker to adjust the volume of the speaker or ringer 10 Mute Press the Mute button to mute a call in progress or reactivate a muted call 11 Microphone The omnidirectional microphone sends and receives signals from all directions 12 Speaker Press the Speaker button to use the speakerphone To take a call off speakerphone lift the handset Avaya 9508 Series Digital Deskphone User Guide March 2011 11 Overview No Name of button Description or feature 13 Headset Press the Headset button to use the headset if it is connected For wired headsets only HIC headset cords are compatible with your Avaya 9508 telephone 14 Message Press the Message button to connect directly to your voicemail system 15 Navigation Press the up and down navigation arrows to scroll through lists Arrows Press the right and left navigation arrows to navigate between different views of an application to move the cursor during text input or to turn an option on or off 16 Telephone There are eight rows in the telephone display Display The top row shows the extension number user name and the time and date The middle six rows in the display provide application specific information an inverted title line that shows the current menu The bottom line displays the softke
84. r activating and deactivating call diversion contact your system administrator N OO 8 OUN gt Dial the remote control access number from the external telephone Enter your internal number Enter your PIN Enter the Codes for Activate Call diversion Enter the diversion target number To deactivate the diversion enter the appropriate code To set up or to change the call diversion enter the code for Activate follow me beginning with an asterisk Enter the external line code of the system and the new destination to which you want to divert the calls An acknowledgement tone sounds after a short time To deactivate the call diversion enter the code for Deactivate follow me Related topics Introduction to call diversion on page 31 Avaya 9508 Series Digital Deskphone User Guide March 2011 117 Remote features 118 Avaya 9508 Series Digital Deskphone User Guide March 2011 Index A acknowledging appointment side Pemantauan kaan 70 adjusting handsfree operation oooWooW Woo 76 alternating between calls oooooo Wook 28 announcement MD 23 ANONYMOUS calling oooooWo Woo WWW 24 answered calls oo ooo ooWo Woo 18 answering CAS abon 25 Nic 26 PICKUP ENS 25 second call ar seco teta stet eta adas 28 answering calls Tor 26 answering stations oooWoo 101 102 appointimient iota Hte de
85. ri MEN odia dd Real 104 Setting Me date and TG aa na a ANN 105 PERU customer Password MC Tee 105 Showing raine Statis NG te 106 Chapter MEO ad 2c i ia aah 107 Buron moe EN assert aa ka isl ea aa Ka eka 107 Using a headet aie ELI qe 109 Chapler 15 aa See 111 ia tene a ERE trey ate an Bab Bana GR Eia xia ed e bud lada rer UN NN na 111 Layout of the hotel functions on the BM12 button module eee o tenen massal 111 EN nBn PME RUND HIN E M ND HIE 112 Pe T 112 Guana calchas soa Sats t T o R 113 ning Mean gp TU E 114 Messaging to guest message Al FecepliQht anu 114 ec Eres o TOOT a a E 115 Sering MSS LIEU Pn mcr 115 ie WM Pen UT 115 an WARD AU SE ae usman 116 Appendix A Remote features hmmm kakak 117 Ghangmng call dades DG ea aa Ea aa LA ana 117 Ba cette 119 8 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 1 Overview Introduction to the Avaya 9508 Digital Telephone This user guide is written for the Avaya 9508 telephone The Avaya 9508 telephone is a multiline four wire digital telephone for use with the Integral 5 switch These telephones put convenient features and capabilities at your fingertips including a display to view and manage your calls a contacts list call history a menu of options and settings to customize your telephone and access to your voice mail All features described i
86. s the button for the room again The guest check out is complete and all unheard messages are deleted Messaging to guest message at reception 1 Press the Message button 2 Press the button for the desired room 3 Press the Exit button The BM12 module displays the calling status of the room telephones On the display screen of the room telephone you can see Message If the room telephone does not have a display screen the LED for signaling a call lights up If the guest rings back the Message indication is canceled or the LED turns off To delete the message press the key for the room again 114 Avaya 9508 Series Digital Deskphone User Guide March 2011 Setting direct dial to rooms Setting direct dial to rooms If direct inward dial to a room is disabled an external caller cannot reach this guest directly but must use the switchboard to connect 1 Press the DDD Disable Direct inward Dial button The LEDs on the buttons of all rooms which cannot be called directly light up 2 Press the button for the room you want to enable direct dial The button LED lights up which means that Direct Dial is enabled for the room If you want to disable Direct dial for a room ensure that the LED for the corresponding room is switched off 3 Press the Exit button Setting guest to guest connection If a guest to guest connection is disabled one guest cannot directly call another guest but must use the switchbo
87. sary press the Options softkey and select and modify one or several of the following settings e Callback off To allow callback option change setting to on Editable off To allow editing option change setting to on Twinning off To set twinning instead of call diversion change setting to on Avaya 9508 Series Digital Deskphone User Guide March 2011 95 Customizing your telephone 12 If necessary press the Back softkey to quit the Options menu 13 Press the OK button The number is registered and list of registered numbers shows the new number Result The Call diversion gt Divert to menu shows the all registered numbers as twinning or call diversion destinations Related topics Diverting calls from your telephone to another on page 31 Changing dial in authorized numbers If you have permission you can change the telephones or registered numbers that can dial in to your telephone system Press the Avaya Home button Select Settings Press the OK button Select Applications Press the OK button Select Mobility Press the OK button The LCD screen shows a list of all the external numbers registered AO c 8 o MN gt 8 Select the number whose settings you want to change 9 Press the OK button 10 Change the external number 11 If necessary press the Options softkey and select and modify one or several of the following settings Callback off To allow ca
88. snnnnnnnennnenenen 33 Uim EE 32 OU aa Genus EEA 31 33 te Ee al upconditlonal 31 33 Do not disturb ooooWooo oo ban 7T double call nte Kena a Naa eka agan 34 DTMF suffix dialling ooooooW 4117 E editing phone book Entry 52 ending EE 38 external line seizing when off hook oooooooo 79 extemal number ai saat anakanak 18 F eil d Tix forwarding calls WWW 26 function key 120 Avaya 9508 Series Digital Deskphone User Guide Bziprs Em 14 functions assigning keys oecoWoWo Woo Woo 88 G general call ssssssseeeeee 86 guest to guest connectionl nez eR 115 H handling emt 25 n e EE 19 handsfree answer back 82 handsfree operation SERING ERE TELLE 76 handsfreeautomatic after dialing 78 heat Lain reni enek esis kah ama ih 87 109 leue 87 remote headset ssnnnussnennneesnnnrrnnrrnsnrrrnresnrrnnn 87 MOLE Lane ea TU UT 112 116 call charges oooooo ooooo om 113 charge Nit ran re kannada saia 115 checking iM Wana 112 checking OU erts agg den amanah 112 direct dal c dana menembak 415 guest to guest CONNECTION ooocoo 115 messages o oooooo ooooWoWoWoW Woman 114 WAKING guests intente te te ed en ana 116 hotel functions oooooo nana 111 BM 12 deas Mea ties oec e vta EDAD aa 111 hotel reception oWoWoWo W Wo Woo Wa 114 MUN GR
89. stored in your individual phone book are displayed Select the destination you want to assign to this key 11 12 Press the OK button Press the OK button You can now call the destination with this key Assigning lines to keys a A OO N gt Press the Avaya Home button Select Settings Press the OK button Select Function keys Press the OK button The description and current assignment of all keys will be displayed Avaya 9508 Series Digital Deskphone User Guide March 2011 89 Customizing your telephone Select the key you want to change or assign Press the OK button Select Line Press the OK button Select the line you want to assign to this key For example Line 2 Press the OK button Press the OK button You can now seize Line 2 with this key Assigning partners to keys a A OO N gt Oo oco N O Press the Avaya Home button Select Settings Press the OK button Select Function keys Press the OK button The description and current assignment of all keys will be displayed Select the key you want to change or assign Press the OK button Select Partner Press the OK button The LCD screen shows a list of all the internal subscribers Select the subscriber you want to assign to this key 11 12 Press the OK button Press the OK button The subscriber is now set up as a partner and is accessible directly through this key T
90. te status information c Press the OK button d Press the Delete softkey You can set up call numbers for which your telephone rings even when you have activated Call diversion to immediately Related topics Adding dial in authorized numbers on page 95 Using a call filter on page 97 Diverting calls to your telephone 1 Press the Avaya Home button 2 Select Call diversion 3 Press the OK button 4 Select Divert from 32 Avaya 9508 Series Digital Deskphone User Guide March 2011 Diverting calls for another telephone 5 Enter the internal telephone number from which you want to divert calls to your telephone Alternatively you can press an appropriate destination or partner key 6 Select one of the following immediately after time on busy twinning 7 Press the OK button The telephone display shows Divert from Enter the number you want to divert calls to For call diversion to happen after a specified time the telephone display shows a clock symbol For call diversion only if the telephone is busy the symbol on display is B 8 To deactivate call diversion a Press the Status softkey b Select the appropriate status information c Press the OK button d Press the Delete softkey Result When you receive a diverted call you will also be shown the number that the caller has dialled Diverting calls for another telephone Press the Avaya Home button Select Call diversi
91. te tendon 68 71 delete oe eret e tacet Occ ta rendue sa ge Ra ada Sal for today EG 69 lu 69 automatic handsfree after dialing oooo room 78 B cn ain 107 111 hotel functions 111 Jal n gr EL 75 DTOKETIMG p 28 ohh ERE a b tton module eoe as 107 C call charges oooooWoWooWoWoW WWW Wa 65 call display extending ooooooo W W Henna 85 call diversion oooo Woman 31 117 changing remotly oooooWc Woman z Sae ena e eren eter 97 98 deleting entries i oooWoW Woo 98 call forwarding destinations ooooocc 103 Avaya 9508 Series Digital Deskphone User Guide call history oom mna 45 call history entries automatically 47 call history lists o W Wak 18 Call ear an sea susun 46 call log additional entries ooooooooo 48 entry in phone book 47 Cue mee ce 45 call numbers presenting different ooooco ooWooo 81 presenting peche 22 callback automatic oo ooooo WoW nenek 20 calling anonymous ee 24 Eh En EE 18 internal number 17 SIDEST Neha akh aka 19 phone book entry oooooco ooWo oo 19 speakerphone oo oooooWo WWW 19 with a destination key ooooo 18 CANS araa a 17 charge limitl lee Ho 115 charges oooooooooW Woman 65 66 113 Eege penne dn Re 65 WV OS or E E ee 66 subscribers oooooooWo oo 66 LO
92. the ringing tone temporarily If you do not wish to be disturbed you can activate the Do not disturb feature by temporarily deactivating the ring tone You can continue to make internal and external calls without any restriction You can still make internal and external calls yourself without any restrictions even when you have activated the Do not disturb feature E Note You can set your telephone to accept calls from telephone numbers you consider important even when it is in the Do not disturb mode Use the Call filter feature to select numbers that will not be impacted by the Do not disturb mode Press the Avaya Home button Select Settings Press the OK button Select Display Acoustics Press the OK button Select Do not disturb N o cm fF o DY gt Press the OK button to switch on and off When you activate the Do not disturb feature the caller hears an announcement to that effect or the busy tone Related topics Using a call filter on page 97 Avaya 9508 Series Digital Deskphone User Guide March 2011 77 Customizing your telephone Activating Night service A telephone system is often required to handle calls differently at night than during the day Accordingly you can set up specific operators for the night service The system administrator programs your telephone to include the Night service You can activate the Night service feature you want at any time or the system can activate the Night
93. ton Select Dial settings Press the OK button Select LN on dialing off Press the Modify softkey co N O Om A OO N gt Press the Back softkey The system saves the new setting Result If LN on dialing is turned on you must first press the Hold softkey to make an internal call Related topics Calling an external number on page 18 Seizing external line automatically when going off hook You can automatically seize an external line whenever you lift the handset You then never have to dial the external line code Avaya 9508 Series Digital Deskphone User Guide March 2011 79 Customizing your telephone Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Line Off hook off Press the Modify softkey oOo N DOO A OO N gt Press the Back softkey The system saves the new setting Result If Line Off hook is turned on you must first press the Hold softkey to make an internal call Setting the number of redials When you activate the automatic redial feature use this procedure to specify the number of times the system must repeat dialing automatically The options are 0 3 5 or 10 redials Press the Avaya Home button Select Settings Press the OK button Select Dial settings Press the OK button Select Number of redials N o ORAON gt Press the Modify softkey several times unti
94. ton module provides 12 physical buttons that you can use over two screens to program 24 function partner keys You can connect three BM12 modules to your Avaya 9508 Series telephone Your system administrator can assign the buttons according to your preferences The following options are available to you Telephone numbers or call numbers of your partners Individual destinations or frequently used call numbers Functions such as door opener call diversion or hotel functions Avaya 9508 Series Digital Deskphone User Guide March 2011 107 Awiliary devices Figure 1 BM12 Button Module Table 6 Button Layout for the BM12 Button Module 1 Line Application Function Display Buttons with LEDs Left scroll button 2 3 4 Right scroll button Dialing with the BM12 button module Use the BM12 buttons just like the destination or partner keys located directly on your telephone Lift the handset and then press the button for the subscriber you want to call 108 Avaya 9508 Series Digital Deskphone User Guide March 2011 Using a headset Using a headset You can connect a headset to your telephone To use a cordless headset first activate it A Caution Prolonged usage of a headset and listening to loud sounds can impair your hearing Use the Volume button to maintain the headset volume at a pleasant level Answering calls To answer a call press the Headset button Continuing a heads
95. ts Viewing guest charges Disabling direct inward dialing to rooms Waking up guests You can also connect a printer to the telephone system for printing charge reports and wake up requests Layout of the hotel functions on the BM12 button module The following table contains some sample functions that the administrator can be program on the BM12 button module for use in a hotel Table 7 Sample Hotel Functions for the BM12 button module Name Description Check in Check out For checking guests in and out DDD Disable Direct An external caller cannot directly connect to the room of the guest Dial The switchboard routes all calls Message The switchboard can send a message to a room telephone Disable guest to guest Hotel guests cannot make calls to each other directly from their room telephones The switchboard routes all calls Charge limit External calls are chargeable The guest can only incur charges up to a specific amount Avaya 9508 Series Digital Deskphone User Guide March 2011 111 Hotel functions Name Description Exit For ending an operating procedure You can use this to end an operating procedure The BM12 module returns to displaying the calling status of the room telephones Other keys Destination keys for guests Checking in 1 Press the Check in button 2 Press the button for the room you want to allocate 3 Select the language that you
96. ve the conference bridge Press the OK button 8 Press the New softkey Oona A OO N gt N Checking and deleting reservations You can check your conference bridge reservations and change or delete these at any time 1 Press the Avaya Home button 2 Select Conference bridge 3 Select My conference On the telephone display screen you can see a list of all reservations on the conference bridge Each entry includes the date and time period of the reservation and the name of the person who made the reservation or for whom the reservation was made 4 Select the reservation you want to delete from the list 5 If applicable press the Delete softkey to delete the reservation 6 To confirm press the Delete softkey again Avaya 9508 Series Digital Deskphone User Guide March 2011 43 Using the Conference bridge 44 Avaya 9508 Series Digital Deskphone User Guide March 2011 Chapter 7 Managing the call history Introduction to the Call History feature Use the Call History feature to keep track of the calls made received or missed on the phone With the Call History feature you can Find out the number of the external caller when you miss a call The information is stored in the call history together with the time and date of the call Make additional entries in the call log such as internal calls or conversations with external callers Find out the most recent call received on your telephone The most rec
97. y labels Basic menu overview The following table contains an overview of the basic menu structure of the Avaya 9508 telephone connected to the Integral 5 system The table shows the first three menu levels The menu structure shown here may differ from the actual menu structure on your telephone Deviations from the menu shown here may arise due to the features used and the accessories in use The telephone displays the additional menu options only if the Service department or the administrator enables access for you to program the corresponding functions The functions available are subscriber names substitute terms classes of service system times call bar groups call bar numbers software lock auto Night service forwarding variants gate stations assignment control call charge functions paper format call charge display call charge threshold call charge factor and second call barring Table 2 Options available in the menu Menu item in basic menu One menu level lower Two menu levels lower Call pickup Call diversion Divert to Divert from Divert for 12 Avaya 9508 Series Digital Deskphone User Guide March 2011 Basic menu overview Menu item in basic menu One menu level lower Two menu levels lower Bundle x Appointments Own appointment Appointment for others Call charges Last call Total Total subs Total line Total call charges

Avaya 9508 Series Digital Deskphone User Guide

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